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Sully.ai about 1 month ago
fulltimeremote
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About Us

Sully.ai is transforming the healthcare industry with advanced artificial intelligence solutions. We’re on a mission to revolutionize healthcare by making “one human, one doctor” a reality. Facing a global shortage of physicians, we’re developing an AI doctors to provide high-quality healthcare to everyone, anywhere, anytime. By automating doctors’ administrative tasks and reducing misdiagnoses with AI, we’re building the future of healthcare.

What You’ll Do

* Provide exceptional support to global customers via email, chat, and video calls.

* Troubleshoot technical issues and ensure fast, effective resolutions.
* Collaborate with Product, Engineering, and Sales to improve customer experience.
* Maintain and update support documentation and knowledge bases.
* Advocate for customer needs and provide feedback to refine our platform.

What You'll Bring

* 3-5 years of customer support experience, preferably in SaaS or tech.

* Excellent English communication skills.
* Familiarity with support tools like Intercom.
* Ability to work independently in a fast-paced, remote environment.
* Technical troubleshooting skills and a passion for technology.
* Experience building trust and establish rapport with customers at all levels.

Bonus Points

* Experience with AI or compliance solutions.

* Basic knowledge of APIs or technical integrations.

Values

* Impactful: We exist to save lives; focus on the user and all else will follow.

* Champions Team: Greatness and comfort rarely coexist; work smart, long, hard.
* Integrity: Don’t be evil; do the right thing even when no one is watching.
* Impatient: Speed is our currency; move fast to arrive early.
* Innovators: Improve 1% better every day = 37X better after one year.

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