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NEWSFLASH

Compile the monthly newsflash:-

  • Get feedback from product owner on last month's releases
  • Agree on features coming soon to be added (with Product Global)
  • Collect information from support/training/consulting
  • Gather information for “did you know” section

RESEARCH

  • Gather research on other products and companies as and when required
  • Research competitor features and update matrix
  • What is on their roadmap
  • Up and coming new competitors
  • Pricing comparison

Introduce and run User Group Sessions with Business Partners and Priority Customers

  • Review and analyse new ideas logged through the idea's portal:
  • Assign to support/consulting where needed
  • Provide feedback to customers

Create and manage pop up communication (Africa specific)

Implement and execute NPS improvement plan

  • Contact customers to get more feedback
  • Implement improvement plan based on feedback
  • Log product gaps with Product Manager Global

Customer meetings on request

  • Feedback on roadmap
  • New integration opportunities
  • System complaints escalations

General assistance on other Product Management tasks such as Product communication (internal and external), overview sessions, launch planning, customer meetings, reporting etc.

Review and improve on FAQ's