Support Attio customers with accurate and efficient answers, resolutions and resources.

• US remote
• $65,000 to $82,000
• Apply

At Attio, we’re building the CRM of the future*

CRMs are at the center of the software stack for millions of businesses. They’re ubiquitous and totally essential, yet current products are completely archaic, unloved and in massive need of overhaul.

This is software that millions of people use for hours and hours a day and you probably can’t think of a single awesome piece of software in this space.

Attio’s singular focus is to revolutionize one of the world’s most important and entrenched software categories: CRM.

We’ll need the world’s best engineers to solve some of the toughest engineering problems; we’ll need visionary designers to create the best experience, and we’ll need creative marketers, ambitious salespeople and dedicated support to tell our story and bring our product to market.

Why is this role important?

As a Technical Support Specialist at Attio you will support Attio customers with accurate and efficient answers, resolutions and resources via emails, chat, and video calls. You care deeply about providing an exceptional customer experience, advocating for the customer to other Attio teams, so that collectively we can give them a truly delightful experience and maximize the value they attain from using Attio.

We are particularly interested in hearing from:

• Iniduals with 2+ years experience in a support role for a SaaS product
• Technical specialists with experience working with within fast-pace startup environments and distributed teams
• Experience working with CRMs, APIs or Zapier is a bonus!

We are particularly interested in hearing from iniduals with 2+ years experience working:

• In a technical support role for a SaaS product, and you are comfortable working remotely
• With CRMs
• Within a fast-pace startup environment. Bonus for remote+distributed (across time zones) teams
• Supporting APIs, Zapier, and complex automations is a bonus!

Whose Team will you join?

Our GTM team is collectively responsible for new & expansion revenue. Day to day work is focused on ensuring customer satisfaction through quick, accurate and helpful support interactions and content. Documenting articles, resources and processes enables us to provide high quality interactions with customers.

Our Support team holds to a high standard of customer satisfaction, with a 98% CSAT average over the past six months. We have a very high standard for the customer experience in all stages and across the entire team. Our process is supported by Intercom, Guru, Linear, Slack, Productboard, Storyblok and Notion.

What is it like to work at Attio?

Attio employees are currently based in the US and Europe. We are all trusted to produce high quality work in the remote-first environment that works best for us.

Attio is for people who own their role, learn quickly, are endlessly curious and find happiness in delivering consistently brilliant outcomes that push the company forward. We love to work with people who are passionate about working this way and will do whatever it takes to get things done.

Kindness is evident in how we work and there is a high level of respect across the team thanks to working hard. This allows us all to challenge ideas, be independent and attract world class talent to join us.

We have an office in London should you wish to work from there or visit.

What are the role requirements?

In this role, you will be expected to:

• Provide fast and friendly technical support to customers through emails, chat, and video calls, adhering to Service Level Agreements (SLAs) between European and US business hours. Supporting customers in the queue is your core responsibility
• Accurately and efficiently answer customer questions regarding Attio features
• Troubleshoot and document bugs, collaborating with Attio’s Engineering team until resolution
• Document customer feedback and requests, and advocate for the voice of the customer internally regarding Attio’s product development and roadmap
• Assist in developing and documenting support processes to improve efficiency and ensure customer satisfaction
• Contribute to the success of Attio’s scaled support initiatives, including Help Center content, empowering customers with best practices and helping them find their own answers
• Maintain an in-depth understanding of Attio functionality, including collaboration with other teams to learn about and prepare for new feature releases

Our ideal hire is passionate about modern, high-quality technical support, and is eager to continue building their customer-facing career. They will have the following attributes:

• Excellent written and verbal communication skills, fluent in English, and a knack for distilling complex topics into simple guidance. Great writing is key to success in this role
• High degree of empathy, with the ability to understand and show care about the experiences and feelings of customers
• Innate curiosity and commitment to learning and understanding the ins and outs of the product, to get to the heart of customer feedback, and to identify root causes of issues
• Tech savvy and a lover of problem solving, using all resources available to find a resolution, but also willing to ask questions when you need help. You have a wide technical skillset that enables you to get up to speed quickly
• Proactive initiator of process improvements and solving for potential issues before they surface. Taking personal responsibility to push us forward
• Self-starter and independent learner who is motivated to perform well on a remote and distributed team

What does the hiring process look like?

We respond to applicants before the end of each week and within 24 hours of each interview, we will request and share feedback at every stage.

Applicants can expect the following:

• 1. Review - Applications reviewed
• 2. Screening
  • Call with Recruiter ~ 30 minutes
  • Call with Hiring Manager ~ 30 minutes
• 3. Interview
  • Exercise ~ Take home + 30 minute discussion
  • Case interview ~ 30 minutes
  • Founder call ~ 20 minutes
• 4. Offer
  • Offer call

A lot of our interviews are enabled through self-scheduling but we are always on hand to speak to you or answer questions throughout the process. At the offer stage, you may want to speak to more of the team, see a demo or have other suggestions for us.

Everyone who completes at least one of the above stages will be asked to provide feedback on the overall process and offered some help on their career if it’s not joining Attio at this time.

What will an offer consist of?

• Salary within the range of $65,000 to $82,000
• Equity in an early-stage tech company on an incredible trajectory
• US Healthcare; Medical, Vision, Dental
• 401K
• Paid parental leave
• Remote working and flexibility
• Apple hardware and a budget for desk amenities
• 25 days plus local holidays
• Team off-site in fun places! (Split, Barcelona, Lisbon, Malta…)

AI Application Policy: We value excellent writers and want to hear your voice in the application. We don’t recommend the use of AI — please take your time and let your support perspective shine through.

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About the Role:

The Disputes Team plays a key role in managing disputes initiated by healthcare facilities (HCFs) for invoiced shifts, addressing discrepancies in charges based on contractual terms and internal records. A Billing Disputes Specialist will review and process these disputes, determining whether to accept or reject claims based on the accuracy of the invoices and supporting records provided by the HCFs.

**

• Manage and resolve invoice disputes submitted by HCFs promptly and accurately.
• Conduct a thorough review of facility contracts to ensure they align with dispute resolutions.
• Make outgoing calls to HCFs and clarify details related to submitted disputes.
• Send emails to HCFs, Account Managers (AMs), and Billing Representatives (BRs) with the investigation outcomes on their submitted disputes.
• Collaborate with other Clipboard Health departments to escalate billing discrepancies when disputes require further investigation beyond the scope of a Billing Disputes Specialist.
• Identify the root cause of non-payment.

**

• Strong analytical skills with high attention to detail, particularly in reviewing contracts, billing and invoice discrepancies, and dispute documentation.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate complex information to different stakeholders.
• Proficiency in Salesforce, Zendesk, Google Workspace, and other data management tools.
• Problem-solving mindset and ability to resolve issues in a timely and efficient manner.
• Strong organizational skills and ability to manage tasks in a fast-paced environment.
• Customer-oriented approach with a focus on maintaining positive relationships with our customers while enforcing contract terms.
• 1-2 years of experience in billing, invoicing, or dispute resolution is a plus.

**

By the end of your first 90 days, the following accomplishments are expected:

• Master the dispute-handling workflow: Achieve an excellent understanding of the dispute-handling workflow with proficiency in navigating primary tools and following proper escalation procedures.
• Resolve discrepancies efficiently: Confidently identify various types of billing discrepancies and follow the appropriate resolution processes, ensuring the root cause is understood before investigation to streamline the workflow.
• Use systems and tools well: Become proficiency in using primary tools such as Salesforce, the CBH App, and Zendesk, effectively utilizing them throughout the dispute resolution process.
• Document consistently with a high attention to detail: Be consistent and thorough in documenting post-resolution notes in Salesforce cases and maintaining the weekly dashboard, minimizing unnecessary follow-ups with our customers.
• Organize effectively and manage tasks: Keep your tasks well-organized, ensure timely follow-ups, and adhere to email cadences, all of which contribute to more efficient dispute resolutions.
• Collaborate openly and actively with the Disputes Team: Collaborate with the team by sharing insights, assisting others, and helping solve problems outside of your scope. Embrace challenges as learning opportunities and maintain a proactive approach to workflow changes, contributing to the team’s success.
• Meet team targets and metrics: Meet or exceed team targets and metrics, align personal goals with daily and weekly deliverables, and proactively manage additional cases when necessary.

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We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Salary and compensation

Benefits

💰 401(k)

🏖 Paid time off

🎅 We hire old (and young)

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We’re looking for a Customer Success Expert to ensure our customers, service providers, and partners experience the highest level of support.

In this role, you’ll be the go-to person for handling customer inquiries via phone and email, resolving issues efficiently, and exceeding expectations at every turn. Your mission will be to make every customer feel like part of the Mozio family, always delivering service with a smile.

What We’re Looking For:

• Excellent communication skills in English (B2 level or higher).
• A minimum of 2 years of customer support experience.
• Proficiency in an additional language (Spanish, French, Italian, German, Chinese, or Portuguese) is a big plus!

What We Offer:

• A 100% remote position – work from anywhere in the world!
• A competitive salary in USD.
• Flexible working arrangements as a contractor.
• Opportunities for growth and career advancement in a fast-growing company.

Job Details:

Full-time: 5 days a week (including weekends), 8 hours per day. You’ll need a reliable laptop, smartphone, high-speed internet, and a backup plan for both.

At Mozio, we believe in empowering our team to succeed and offering a supportive work environment. If you’re ready to take on a new challenge and meet our tech requirements, we’d love to hear from you!

Submit your application today – we look forward to getting to know you!

Title: Senior Production Support Specialist

Location: United States

Full time

job requisition id: R42644

Job Description:

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it – we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

• Responsible for coordinating multiple levels of priority tickets with an end-to-end perspective. Coordinates across business partner and technology work-streams to disposition, research, solution, and close incidents and provide support to continually evolve the Payments platform. Supports performance management of existing business processes within Customer Service and Engagement with respect to operational efficiency, service delivery, customer experience, and compliance.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Partners with cross functional teams to resolve open Incidents end-to-end (including ticket assignment, research, and issue resolution, coordinate testing and validation).
• Manages open issues / incidents impacting Customers, timely escalation of all issues that are deteriorating experience, and drive resolution of issues.
• Assists with Production Support function including the in-take and de-duplication process for support of production related issues and items.
• Collaborates with key partners (including but not limited to) – BT, Client Facing Teams to ensure timely response for tickets and validation of ticket closure.
• Reviews and analyzes data, identifies trends and reports back to cross functional teams. Reports and presents issues, updates, and resolution to senior management.
• Manages to SLAs for ticket resolution by level of severity.
• Monitors performance of existing business processes with respect to operational efficiency, customer experience, service delivery, and compliance.
• Prepares and maintains operational policy and procedure documents to achieve consistent service delivery and execution.
• Supports the delivery of strategic projects and initiatives.
• Provides support to business process representation for all Compliance or Internal Audit reviews as well as external inquiries.

Qualifications You’ll Need

The Basics

• Bachelors in Business Administration and Management, Information Technology, Mathematics, Statistics, Analytics or related.
• In Lieu of Education, 2+ years of experience in Customer service, financial services, operations strategy/execution, or related experience.

Physical and Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified inidual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• 2+ years of experience in Customer service, financial services, operations strategy/execution, or related experience.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

#Remote

#LI-LG1

Application Deadline:

The application window for this position is anticipated to close on Dec-08-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $67,000.00 to $113,000.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a erse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified iniduals with disabilities and is committed to providing reasonable accommodations.

Responsibilities

• Answer and direct phone calls
• Organize and schedule appointments
• Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Salary and compensation

Benefits

🚑 Medical insurance

🏖 Paid time off

🎅 We hire old (and young)

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Job Title: Supervisor, Social Media Care

Job Location: Remote – USA

Job Description:

Note: This position can support a remote candidate within the U.Ss

Role Summary:

The Social Media Supervisor manages a team of iniduals and ensures consumer comments on our social platforms are responded to within our established service level. He/she will

• Determine the US coverage schedule, keeping the team’s global responsibilities in mind.
• Establish and lead social media engagement training for the global team to ensure consistent response and usage across regions.
• Support team with best practices, system issues, engagement questions, and escalated/sensitive cases as needed
• Develop, execute, and evaluate the strategy for consumer engagement.
• Facilitate and foster effective and authentic relationships with consumers on Facebook, Twitter, and Instagram
• Work closely with Consumer Insights, Digital, Marketing, Corporate Communications, and Brand PR to execute an integrated social media plan and analyze the digital space effectively.
• Monitors trends in social media consumer contacts and tracks feedback on new products/topics.

The Supervisor is responsible for exploring, recommending, and executing emerging social platforms. He/she will work with current vendors to integrate these new platforms into our support stack.

The Supervisor is considered the SME of social engagement and will have a portion of social engagement responsibility to ensure he/she stays in touch with the systems, processes, and procedures.

Key Responsibilities:

Social Media Consumer Engagement & Trend Monitoring

• Facilitate and foster effective and authentic relationships with consumers/fans on all social media channels. Responsible for writing and responding to consumers via brand social media channels and creating alignment with traditional contact channels within Consumer Relations.
• Track feedback on new products
• Handle escalated cases brought forth by team members.

Internal Stakeholder Collaboration & Reporting

• Collaborate with internal stakeholders on which products and topics to track, establish approved social media responses, and ensure communication on trends and new product feedback.

System / Channel exploration

• Explore the new and upcoming channels and tools and recommend implementation as necessary. He/she may be tasked to lead system integration and channel expansion projects related to social media engagement, listening, and reporting.

Team Management

• Maintain schedule of engagement, and brand playbook.
• Monitor and ensure SLAs are met.

Desired skills:

• BA/BS in Communications, PR, English, Marketing or other related field
• Experience engaging with consumers
• Independent self-starter
• A strategic thinker with an innate desire to collaborate and execute
• Friendly social media and pop culture maven
• Demonstrates creativity and documented immersion in social media
• Proficiency with leading social engagement tools including Sprinklr, Sprout, Hoot Suite
• Must enjoy working in dynamic and fast paced environment
• Deep familiarity with social media, viral and word of mouth online marketing practices
• Strong data management and reporting
• Excellent writing, editing, and communication skills, including an engaging written voice
• Lifelong learner, adaptable to and embracing of the ever-changing and evolving social media landscape and all its related technological enhancements
• Willingness to work a flexible schedule – some weekends, holidays, and evenings required

Qualifications:

• Minimum Bachelor degree.
• Minimum of 2 years of professional experience handling social engagement and customer care

#LI-TL1

#LI-Remote

Title: Account Manager (Remote- US Based)

Location: Atlanta United States

Job Description:

Job Summary

The Account Manager within Togetherwork’s Petcare vertical is a pivotal client-facing role, responsible for nurturing and expanding customer relationships within a portfolio of Enterprise accounts. Your primary objectives will be to drive customer retention, secure renewals, and identify growth opportunities within your assigned accounts. Success in this role requires a strong background in account management and a proven ability to lead and grow client relationships.

Responsibilities

• Foster Customer Loyalty: Develop deep, trust-based relationships with customers to ensure their long-term satisfaction and loyalty. Leverage your expertise to consult on product usage best practices, drive feature adoption, and align our offerings with their business goals. Your focus will be on highlighting the benefits our products bring to their operations, rather than just features.
• Strategic Communication: Prepare and deliver impactful presentations tailored to various scenarios such as Quarterly Business Reviews, Strategic Recommendations, and Financial or Retainer Usage Reports. Your role will involve identifying opportunities for expansion, analyzing customer needs, and clearly summarizing them in a format that drives actionable insights. Regularly provide feedback to the Product Management and Support teams, and coordinate consistent, consolidated customer communications.
• Drive Retention and Growth: Lead the renewal process, securing yearly or multi-year contracts through effective business routines and negotiation strategies. Ensure ongoing alignment with customers on financial commitments and deliverables. Collaborate closely with the development team to advocate for customer-driven product enhancements. Maintain meticulous records of customer interactions and financial agreements to ensure transparency and accuracy.

About You

You are passionate about customer success, take pride in your work, and view business relationships as more than just transactions. You have a knack for transforming customers into loyal, thriving accounts. You excel at multitasking, have exceptional written and verbal communication skills, and possess a strong attention to detail. You are proficient with leading Account Management software such as MS Office, Monday.com, Zendesk, PowerBi, and Salesforce.

Requirements

• Bachelor’s degree or five years of experience in lieu of degree.
• 3+ years of account management experience, preferably in software delivery within an agency, technology provider, or client-side role, particularly within the pet care industry.
• Strong analytical skills with the ability to derive insights from data.
• Exceptional time management and organizational skills.
• Proven customer service excellence and communication abilities.
• Experience in understanding market trends and anticipating changes.
• Ability to identify and articulate client expansion opportunities, backed by data-driven recommendations.
• Proficient in quickly understanding project scope and requirements, and in effectively communicating solutions.
• Demonstrated success in meeting key performance indicators and consistently achieving targets.
• Strong ability to navigate complex client situations, addressing concerns proactively and positioning solutions positively.
• Flexibility and adaptability in managing change and conflicting priorities in a dynamic, entrepreneurial environment.
• Familiarity with ticket management software is a plus.
• Exceptional written and verbal communication skills, with a high attention to detail and organization.

Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a erse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where erse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $50,000.00 to $90,000.00 USD per year plus commission (DOE).

Excited about this position but the salary is a little below your expectations? Tell us what you need to make you happy, and we will see if we can make it happen based on how closely your skills and experience fit the qualifications of this position

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun. https://www.togetherwork.com/solutions/

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Title: Customer Support Specialist (Part time)

Location: United States (Remote)

Job Description:

Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry, previously controlled by legacy credit agencies, with a better product and intense customer focus. We handle hundreds of thousands of income and employment verifications every month, and continue to grow our market share in the mortgage lending and tenant screening markets.

We are looking for a part-time Customer Support Specialist to join our team! As a Customer Support Specialist at Truework, you will play a key role in helping us deliver our verification product to our customers. Our operations and support team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.

In this role you will be the voice of Truework, communicating directly with customers, consumers, and respondents to ensure a seamless verification process. Your role will involve active listening, reading, and analyzing communications in detail to understand the “why” behind each request to deliver efficient and thoughtful solutions. Success in this role requires clear and effective communication, strong multitasking abilities, and the capability to quickly learn and adapt to multiple technical platforms. We value team members who bring attention to detail, creative problem-solving skills, and curiosity to their work.

Responsibilities

• • Independently resolve a high volume of inbound tickets across phone, email, and chat channels, meeting SLAs while delivering exceptional service.

• • Troubleshoot technical issues and provide clear, actionable solutions to customers.

• • Conduct proactive customer outreach initiatives to minimize recurring issues and improve overall satisfaction.

• • Navigate multiple systems simultaneously to maintain a reliable and efficient workflow, taking full ownership of your results.

• • Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards.

• • Communicate effectively with internal teams and customers, gathering and sharing all necessary information to support Truework platform users.

• • Escalate ambiguous issues to the appropriate teams for timely resolution.

• Continuously improve the income and employment verification process by identifying bottlenecks and suggesting improvements.

This is a part-time position. The work schedule for this role is between 5-6 hours per day Monday through Friday, within the 6:00 AM to 2:00 PM Pacific Standard Time window.

Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet connection is required.

You may be a fit for this role if you

• • Bring at least 2 years of experience providing technical support in a high-volume call center or similar environment.

• • Are committed to delivering a world-class customer experience with professionalism and empathy.

• • Excel at self-management, consistently meeting deadlines and producing high-quality work.

• • Can navigate through multiple systems using a simple set of instructions.

• • Uphold the highest standards of organization, efficiency, and attention to detail.

• • Stay resilient and maintain composure under pressure.

• • Have excellent verbal and written communication.

• • Are highly disciplined, adept at managing multiple tasks, and detail-oriented.

• • Enjoy following structured processes and proactively identifying opportunities for improvement.

• • Adapt quickly to change, driven by a strong work ethic and motivation to succeed.

• Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions.

Would be nice to have

• • Spanish language fluency

• Experience working for a startup or similar environment

Compensation

Our cash compensation for this role is targeted at $17 – $19 per hour. Final offer amounts are determined by multiple factors including candidate expertise.

If you have any questions before applying, please do not hesitate to contact [email protected] .

Truework is proud to be an Affirmative Action, Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Truework considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Truework is also committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Title: Customer Enablement Specialist

Location: Remote

Job Description:

We’re a profitable, growth-stage company specializing in industry-leading martech and data SaaS products for the rentals industry. Originally known for building and operating one of the U.S.’s largest rental marketplaces, Rentable, we have since expanded our portfolio to include two high-growth products: an AI mar-tech solution and ApartmentIQ, a category-leading competitive intelligence software.

We’re a 100% remote team of 90+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy, and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we’re looking for exceptional people to help further accelerate our growth.

While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital.

If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you.

The Role

The Customer Enablement Specialist is responsible for contributing to our training programs by delivering engaging and impactful educational experiences for new and existing customers. This role involves conducting training sessions virtually and in person as needed. In addition to training, the role includes creating and updating help documentation, ensuring that all materials align with the ApartmentIQ brand and meet the needs of both customers and internal teams. The ideal candidate is a fast learner and self-starter, capable of turning ideas into actionable plans.

Responsibilities:

• Deliver live training sessions for new and existing customers consistently, ensuring learners achieve both competence and confidence as new platform users. Training is held virtually 1:1, via webinar, and/or in person as needed
• Leverage and restructure training collateral to improve the program, and contribute to ongoing education initiatives for both new and existing customers
• Identify, define, track, assess, and report metrics related to training initiatives
• Collaborate and execute seamless customer handoffs between Sales, Support, Customer Success, internal subject matter experts, and other key stakeholders to train clients at scale
• Manage and maintain the training schedule, and keep the calendar up to date with course offerings
• Create and iterate on current documentation and update it as new product features are released
• Be creative – continue to iterate on the training process for customers through content, deliverables, or webinar offerings
• Demonstrate strong verbal and written communication skills, with an eye for detail
• Ensure that the rollout of new materials, internal or external, is approved by stakeholders and accurately represents the ApartmentIQ brand

Qualifications:

• 1-3 years of prior SaaS/cloud application experience, with a background in training, education, communication, or equivalent
• Experience with Salesforce, Gong, Zoom, Google Suite, Slack, etc.
• Experience creating multimedia content for software applications (e.g., Loom, Articulate, Rise, Camtasia, Wistia, etc.)
• Proven ability to work in a fast-paced, team-centered environment
• Excellent communication skills – verbal, written, and interpersonal, with strong active listening abilities
• Demonstrated problem-solving abilities
• Proficient in project management with the ability to multitask, prioritize, and collaborate cross-functionally
• Experience in proptech is a plus

Why Rentable:

• 100% remote workplace
• Competitive Compensation
• Flexible Vacation
• Medical, Dental, and Vision Insurance
• 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
• 401k Program

If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Title: Customer Support Analyst – Morning Shift (Remote)

Location: Remote (any location)

Type: Full-Time

Category: Customer Service

Full-TimeJob Description:

In this role you will be a product support specialist who solves issues on our customer’s behalf supporting our Enterprise B2B SaaS platform.

For candidates interested in a 5 am ET / 4 am CT / 2 am PT TO 1 pm ET / 12 pm CT / 10 am PT primary schedule

In this role you will be part of a team supporting our Enterprise B2B SaaS platform. As a product support specialist, you will become a product expert who solves issues on our customer’s behalf and ensure that high customer service standards are met.

Looking for talented, professional, and technology skilled iniduals.

Perfect for recent college grads, an inidual starting off in their career or career change.

Job Responsibilities

• Help develop Customer Support processes for a rapidly growing organization and team
• Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner
• Help customers with application support needs, guidance on functionality, configuration and flow recommendations to support their business use case, and general technical questions when necessary
• Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary
• Provide feedback and analysis to our internal product development team on enhancements & improvements for the product
• Help develop regular website/application, adoption, usage, and customer support metrics & analytics
• Help manage our internal Knowledge Base & Production documentation collateral.
• Identify and suggest process improvements to improve customer experience

Minimum Qualifications

• Bachelor’s degree or equivalent practical experience.
• 1-3 years of experience in customer service for application support
• Ability to work effectively in a remote role
• Must be able to work in the below shift:
  • 5am to 1pm (Eastern) / 4am to 12pm (Central) / 2am to 10am (Pacific)

Preferred Qualifications

• Excellent technical aptitude and comfortable with learning new applications and software tools
• Excellent problem-solving skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer
• Previous experience working with or support SaaS products
• Self-starter, working as remote team member
• Willing to help provide input and insight for new product features & enhancements
• Strong planning, organization, & communication skills
• Good time management, telephone and customer engagement skills
• Experience with Zendesk Support Suite or similar tools

Other

• CENTRL is headquartered in the San Francisco Bay Area and NYC. This remote position is best for applicants in the Eastern or Central time zones

Udacity is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Udacity - Advance your career with online courses.

About Us:

This client is Web2 online casino operator with over a decade of experience in delivering exceptional casino gaming experiences to our players. As a trusted brand, they have demonstrated their commitment to excellence through partnerships with prestigious football clubs and athletes, including Aston Villa, Burnley, Crystal Palace, Valencia, Villarreal, Robin van Persie, Manny Pacquiao, and John Terry. Now, they are entering the Web3 space with an innovative offering tailored to crypto users, and they are seeking experienced customer service professionals to help them provide top-tier support to their growing crypto community.

Responsibilities:

• Provide timely and professional support to players via email, live chat, and other communication channels.
• Assist with queries related to deposits, withdrawals, promotions, and gameplay in a crypto casino environment.
• Troubleshoot and resolve issues related to blockchain transactions, wallet integrations, and token mechanics.
• Educate players about the features of our crypto platform and provide guidance on best practices.
• Collaborate with internal teams to escalate and resolve complex issues promptly.
• Stay updated on trends in the cryptocurrency and blockchain space to offer informed and accurate assistance.
• Collect and relay player feedback to the product team to improve user experience.

Requirements:

• Proven experience in a customer service role within a centralized exchange or crypto casino.
• Strong understanding of cryptocurrency, blockchain technology, and wallet systems.
• Excellent communication skills, both written and verbal.
• Ability to handle and resolve issues with a player-first approach.
• Familiarity with CRM tools and customer service software.
• Flexible and adaptive to a fast-paced, ever-changing environment.
• Knowledge of online casino games and operations is a plus.

Salary and compensation

Benefits

💰 401(k)

🚑 Medical insurance

🏖 Paid time off

📆 4 day workweek

Salary and compensation

Benefits

🚑 Medical insurance

🏖 Paid time off

Altruistiq is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Europe.

Altruistiq - Sustainability impact measurement and management for the digital age.

Customer Service Associate

Remote

Who we are

Join the dynamic team at Vacation®, the award-winning sunscreen company from Miami USA that’s on a mission to make sunscreen fun. Founded in summer 2021, Vacation® has swiftly gained acclaim among consumers, tastemakers, press, retailers, and dermatologists alike for the immersive brand world and “leisure-enhancing” products that transport you to paradise and back. Vacation’s steady growth is in large part thanks to the company’s focus on creativity and innovation, and the team’s shared mission to infuse a sense of fun into sunscreen aisles nationwide. You can discover Vacation’s products at leading retailers including Ulta Beauty, Nordstrom, and Target, as well as www.vacation.inc.

Role Summary

Vacation® is looking for a Customer Service Associate to deliver world-class service to our customers. As our Customer Service Associate, you will manage returns / wholesale / damaged products and suggest improvements based on customer feedback. You will also track trends, update macros and build processes to improve customer happiness. Customer Service is a cornerstone of our brand, and this role is an integral part of our team. In addition to your direct interactions with customers, you will also focus on internal projects such as software support, travel arrangements, and cross-training where applicable. This role reports directly to the VP of Operations.

Your Responsibilities

External Customer Service

• Manage customer inbox via Gorgias on a daily basis; resolving tickets and issues in a timely and on-brand manner
• Process returns and maintain database of trends, resolutions, and product related issues / recommendations
• Monitor fraudulent order potential; reviewing and logging chargebacks, disputes, etc.
• Continually update customer service systems with macros, tags/rules, and other helpful entries to improve overall efficiency for the role
• Own monthly reporting into VP of Operations for customer satisfaction ratings, ticket quantity and ticket resolution

Internal Customer Service

• Lead weekly all-staff meeting
• Coordinate all company gifting
• Cross-train with operations department
• Partner with human resources team in all employee recognition efforts

What Excites Us about You

• Strong written and verbal skills that uphold brand standards and cultivate community
• A passion for hospitality, problem-solving and building process
• Experience with managing and cleaning data in Excel or Google Sheets
• Experience creating presentations in PowerPoint, Keynote or Google Slides
• Able to work independently and within a team; you have a “no task too small” mentality
• You are meticulous, organized and detail-oriented in your work
• You are comfortable in a room of experts and can be assertive in your communication style

Qualifications

• Bachelor’s Degree
• 2-4 years experience in customer service, preferably at a fast-paced consumer products company
• You use sunscreen
• You have a sense of humor!

Compensation & Benefits

• Employee Equity Options
• Comprehensive Medical, Dental, Vision plans with 100% coverage for employees
• WFH stipend and an annual learning stipend
• 15 Days PTO
• Complimentary Vacation® Products

What we value

Vacation® employees have a deep hunger and eagerness to go above and beyond in everything they do. They love to leave their mark in contributing to the company’s growth and, maybe most importantly, they are humble when they do so. No job is too small, and they see every task they do as an opportunity to make a meaningful contribution to the company’s overall success. Attention to detail, organization, proactivity, accountability, humility and a sense of humor are cardinal virtues for a Vacation® employee.

Vacation® is proud to be an equal opportunity workplace. We recognize that erse teams make the strongest teams. We are committed to equal employment opportunity regardless of gender identity/expression, veteran status, or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know by contacting us at [email protected] so we can do our best to accommodate you in applying for the role.