One stop solution to your remote job hunt!

We are looking for a Technical     Customer Success Rep. to join our Team.

Job Title:  Technical customer support

Location:  Remote

Terms:  Full time

About us: Poptin is a conversion rate optimization platform that helps to convert website visitors into leads, subscribers, and sales using smart pop-ups and forms. Create beautiful popups and overlays in minutes and use advanced triggers and targeting options to capture qualified leads and grow your sales. 

Responsibilities:

• Answering daily users’ questions via live chat.
• Providing timely and accurate customer service. 
• Talking to customers through a series of actions to solve problems.
• Following up with clients to ensure problems are resolved.
• Assisting customers to get better results.
• Updating tutorials and guides.
• Collecting and presenting accurate user feedback to the development team. 
• Influence development priorities and future roadmap.

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• Prior experience as technical customer support or a similar role. 
• Good knowledge of HTML and CSS
• Good knowledge of WordPress, Wix, and or Shopify
• Excellent communication skills.
• Basic knowledge of Google analytics. 
• Fluent in written and spoken English 
• Good time management skills. 
• Attention to detail and good problem-solving skills.

What makes us different?

• Like popups, our team is a combination of awesome elements perfectly designed together to achieve a common goal. The result? We learn, grow, and have fun as a family while we thrive to help businesses succeed exponentially!
• We are a nimble team that respects each other’s work and time. 
• Remote work, friendly environment, and a position that will positively affect thousands of users and websites across 150+ countries

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• Competitive salary package
• Grow professionally and work remotely with team members all over the world. 
• Performance bonuses
• Annual paid leaves
• Experience work-life balance

Are you the right person for the job? Apply now :)