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CM Group about 2 years ago
location: remoteus
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Title: Email Specialist

Location: United States – Remote

Full-Time

The Role:

An Email Specialist owns the Emma & Campaign Monitor strategic, training and implementation service experience from start to finish. They work to create an overall experience that instills confidence in our professional services expertise and sets customers up for success in their email marketing efforts using our platforms.

In This Role You Will:

  • Management of their own projects – assets, time, efficiency, and deadlines
  • Customer communication from project start to finish
  • Applying conceptual best practices to tangible customer goals in order to develop effective email marketing strategies
  • Understanding customers’ email marketing needs and how to connect those to the feature set of our platforms
  • Interpreting customer response data in light of their marketing goals
  • Creating and curating assets for purchased trainings and presentations
  • Coordinating within and across internal and external teams regarding large services packages
  • Keeping current with email marketing trends and best practices tracking and recording time spent on daily work activities
  • Upsell professional services to existing customers using a consultative approach

Preferred Qualifications:

  • The ability to work well independently and collaborate with other teams and leaders
  • Strong organizational and time management skills
  • Excellent interpersonal, written, and presentational communications skills
  • Experience working with CRM and/or WYSIWYG software

Perks & Benefits:

  • Competitive compensation and benefits package
  • Life, AD&D, Short and Long Term Disability Insurance
  • 401(k) with company matching
  • Open Time Away
  • Paid parental leave