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Pollen over 2 years ago
eueuproductproduct
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Pollen’s success, and strategic advantage, is driven by our ability to offer bespoke and unique experiences that our customers can’t get anywhere else, and our technology has a huge role to play in enabling this vision. Pollen wants to make the best experiences tech-enabled for the Internet age. We’re seeking a visionary Product Manager with a background or interest in events, travel, or both to drive our Bookings roadmap and set us up for success as we send 10s of 1000s of people around the world on exclusive experiences in 2022. While we’ve run events of this scale before, we want to use Technology to make them even better, smarter, and more scalable.  This team will be laser focussed on transforming our bookings platform so that we can provide both our internal teams and customers with the flexibility they need to enjoy every element and moment of their experience.  

< class="h2">What you’ll do in 12 months
  • Define and deliver the roadmap. Align Bookings leads and engineers by understanding, documenting and socialising the Booking domain, the internal personas and their needs, their unique challenges and what technology must do to overcome them. Success is the establishment of a rolling 12 months roadmap, which the Bookings and Fulfilment stakeholders are passionate about, within the first 4 months. 
  • Lead the team to deliver the benefits. Collaborate with Bookings leads and inspire, motivate and plan work for the engineers to deliver measurable benefits from the roadmap. Success will be measured by the increased flexibility in our bookings platform that allows us to better serve customers and adapt to new opportunities at a fast pace.
  • Delivery of the foundations of a new Bookings platform. You will drive the team to create  an industry leading platform that will enable Pollen to scale and achieve its ambitious goals, by delivering a new Bookings platform that provides trusted and accurate data that drives the entire fulfilment engine.
  • Be the advocate for Bookings in the Pollen wide product strategy Working closely with your key stakeholders, you will form a cross-functional team that will define and drive the strategy for Bookings across Pollen. You will be the advocate for all things Bookings in the product team, promoting opportunities for further optimisation and automation of how we manage bookings.
  • Deliver meaningful incremental solutions to two Bookings challenges in the first 6 months.  Working with your bookings stakeholders, identify, define and start to deliver meaningful outcomes for two barriers to us automating and scaling our booking processes.  Likely candidates would be:
    • Ability to edit existing reservations - reduce the operation costs for the Customer support teams, who currently spend 3x more time on these requests than any other.
    • Automate notifications to customers when somebody from their booking has dropped out and the need to be replaced - reducing the overheads to Pollen who have to cover the loss if nobody fills the room.
  • Develop a framework for success.  Working with your data partner(s) develop a framework for measuring the success of your product and feature set.  Success here would be having relevant, consumable data to inform whether your product is meeting our customers needs (both internal and external) and providing us with the insight to act accordingly.
< class="h2">What you’ll love
  • Working on products that enable capabilities that are imperative to the success of Pollen
  • Your end users being mostly internal stakeholders and other product teams at Pollen
  • Enabling luxury experiences for Pollen members at the most affordable price by making scale possible through technology 
  • Embracing a passion for learning so you become 10x better than when you joined.
  • Being in a fast growing organisation built on the drivers of intrinsic motivation --  Freedom & Ownership, Mastery and Belonging -- and loving what you do
  • Getting to know more about what gives you energy, what you’re really good at and being supported by an experienced development champion as you pursue further mastery and drive your own development 
  • Enjoy the freedom to work where you need, when you need, taking as many holidays as you need so you can stay motivated and achieve your results in the best way possible
  • Being in a erse organisation where we value belonging 

The salary range for this job for someone based in the UK is £90,000 + options. At Pollen we have pay transparency which you can read more about here.

< class='"content-conclusion"'> < class="h3">About our culture

Find out more about our culture and life at Pollen on Instagram.

< class="h3">About Pollen

Pollen builds, curates, and delivers the best travel experiences using technology, a network of global partners, and a data-driven customer-led mindset – pairing world class entertainment with the world’s most exciting destinations.

Pollen brings you all the best experiences on pollen.co. We have two offerings: Pollen Presents and Pollen+. Pollen Presents curates experiences around your tastes and preferences you can’t find anywhere else. These experiences bring together music, sports, wellness and beyond to enable you and your friends to connect around one-of-a-kind itineraries in exciting destinations. Pollen+ always gets you more at music festivals and events when you book through us. Pollen+ partners with the biggest promoter brands and music festivals, including We Are FSTVL, Austin City Limits, Bonnaroo, C3, Electric Zoo, Live Nation and more. 

Pollen was founded in 2014 by brothers Callum & Liam Negus-Fancey. Pollen is backed by prominent investors including Kindred, Northzone, Sienna Capital, Backed and Draper Spirit. Pollen has raised over $100 million in VC funding.

 


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