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Heard over 2 years ago
productproduct🇺🇸 usa only🇺🇸 usa only
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We’re looking for a Product Ops to help us build for the financial back office for therapists. As the founding member of our product operations team, you will support Heard’s growth and core product offerings for our customers as we will. You will leverage data to identify opportunities for our users, build out automation for manual processes, and increase our overall operational efficiency in how we solve problems. You’ll work closely with customer ops, engineers, and the rest of the company to define ways to help Heard scale.   Position Type: Full-Time Location: San Francisco, CA / Remote (USA)   🌏 About Heard Heard's (https://joinheard.com/) mission is to help therapists with their businesses.   By helping them take care of all their business needs  — accounting, taxes, bookkeeping & more, we create a world where therapists can focus on the thing they know best: helping their clients.   Unlike most small businesses, mental health providers lack the tools and systems needed to understand the ins and outs of their business. They're forced to work with a disparate array of expensive services or contractors to manage their finances, their taxes, their payroll, their savings and more. Not only is this outside their area of expertise — every hour spent wrangling finances or filling out forms is one less hour spent providing care.   Heard offers therapists bookkeeping, accounting, taxes, and payroll all in one easy-to-use platform.   Heard is growing incredibly fast. We launched in Jan 2021, and most recently raised our Series A in Feb of 2022. We have a clear, well-funded pathway to becoming an industry leading software services provider for independent mental health practitioners. 

< class="h3">Our Core Values
  • 💁 Focus on the customer
  • 😊  Psychological safety always
  • 🛣️  Go the extra mile, together
  • 🤔  Be relentlessly curious
  • 👼 100% ownership

< class="h3">🌟 About You
  • 3+ years of experience in product management or product operations
  • Strong ability to use data to understand opportunity and query data via SQL
  • Ability to work in undefined spaces
  • Strong investigative and critical thinking skills
  • Familiarity with and expanding on internally used tools (dashboards)

< class="h3">👋 About the Role
  • Identify opportunities to automate manual processes to generate time savings on internal operations and externally our users
  • Help define the roadmap for the product operations team’s vision and mission as Heard continues to scale
  • Use data to identify opportunities on how we can improve our overall product
  • Define updates and improvements in product specs in partnership with product and engineering
  • Work with engineering, support and product on scaling Heard’s issue management

< class="h3">Benefits
  • Market salary and equity — and flexibility to choose distribution.
  • Unlimited PTO
  • 401k
  • Healthcare and dental
  • Mental Wellness Stipend
  • Remote Work Stipend
  We want you to love the work that you do, the team that you’re working with, the environment that you’re working in. It is often hard to tell from a job description what working at a company is like, but some reasons why Heard may not be a good fit for you:
  • Our mission of helping therapists does not resonate with you
  • You desire a consistent 9-5 job.
  • You prefer highly structured, well-defined environments
  • You’re uncomfortable with ambiguity or “being the first” in figuring something out