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Competitive salary + stock options
We are a "remote-first" company and there's no requirement for anyone to come into the zeroheight office on a regular basis - more details on what remote-first looks like
< class="h3">About zeroheightWe’re building the world’s UX infrastructure and lowering the barrier to creating great user experiences by enabling any company in the world to have a sophisticated design system. We’re allowing companies to design and develop user experiences in a much more systematic way and deliver high quality UX 10x faster.
We've built a design system documentation product people love and thanks to this we've grown through word-of-mouth to 1500+ customers including multiple Fortune 100s. We're the market leader in our category, grew our team by over 4x in 2021 and have the backing of world-class investors like Tribe Capital, Y Combinator and Adobe. But design system documentation is just the beginning... we're now perfectly positioned to become the leader in DesignOps and transform how products are built. That's why we expanded to the Bay Area in 2021 to fulfil our ambition of being a truly global company 🚀 🌎
You can learn more on our About us page
< class="h3">Why join zeroheight?- We're on a super exciting trajectory. zeroheight is growing fast. We're at the cutting edge of the UX industry and thanks to the backing of investors like Tribe Capital, Y Combinator and Adobe, we have everything we need to become the leader in design systems.
- This is a great time to join zeroheight; we're growing fast and we're at the cutting edge of the design industry. Thanks to the backing of investors like Y Combinator and Adobe, we have everything we need to become the leader in DesignOps.
- zeroheight is used by some of the largest companies in the world and as a CSM you will have the exciting opportunity to improve the way their teams work on a daily basis.
- The design systems community is amazing! We couldn't ask for friendlier customers and as a CSM you get to interact with these people every day 😊
- We're committed to supporting mental wellness as we grow. We provide a free mental health support program, a monthly wellness budget and - perhaps most importantly - we're trying to break down the stigma around mental health by simply talking about it more!
As a Senior Customer Success Manager you will help our largest and most interesting customers take their design systems to the next level through their partnership with zeroheight. You'll build strong relationships with the customers and develop the product and domain expertise to help them enhance their design systems. This is an opportunity to meaningfully impact the way designers and developers collaborate and create world-class user experiences for their customers. You'll report to the Head of Customer Success and join our rapidly growing team of international CSMs 🌎
< class="h3">What will you be doing?- You'll build strong relationships with our largest customers and help them get the most value possible from their use of zeroheight throughout their journey on the platform. You'll work closely with the customer to understand their business objectives and ensure they are meeting their goals.
- You will craft joint customer success plans that include agreed upon scope, shared metrics, user engagement, sophistication of usage, adoption plans, timelines, communication, and eliminates barriers to customer advocacy and expansion.
- You’ll facilitate Executive Business Reviews with economic decision makers and executive sponsors, where we celebrate shared successes, and course correct where necessary.
- You’ll maintain high levels of engagement across a broad group of customers, with an emphasis on customer appreciation and advocacy
- You’ll serve as a mentor and coach to others on the Customer Success Team
- You’ll contribute to the library of customer success assets (customer references, case studies) and thought leadership (methodology, point of view, white papers)
- You'll onboard customers onto zeroheight and help them to get value from zeroheight as early as possible. You'll use data to identify adoption gaps and proactively encourage teams to use zeroheight to its full extent.
- You’ll help us improve our product. Designers are a friendly bunch and love giving feedback about the product! You'll help to identify and understand customer requirements and feed this back to our product team so we can continue to improve zeroheight.
- You'll work closely with our design advocates to create best practice resources and share them with your customers.
- You'll establish an early relationship with the customer and provide help on the product during the sales process. You'll kick off renewal conversations and work with sales to proactively identify expansion opportunities.
See Perks
< class="h3">What we're looking forKey traits
- You have 5+ years of experience in customer success, account management, consultancy/agency or a similar customer-facing role.
- You're a confident communicator – you're comfortable interacting with senior stakeholders at large organizations. You are great at listening, empathizing and speaking/writing clearly and effectively.
- You enjoy helping people – talking to people makes you happy and you enjoy building long-term relationships.
- You're a creative problem-solver – you're adaptable, you learn fast, and you love finding ways to solve customer problems. We're still a growing startup so the ability to be flexible and work independently is key.
- You are familiar with design – you understand how tech products are built and have worked closely with designers, engineers and product teams in the past. You'll need to quickly get up to speed on design systems and DesignOps and we think this is much easier if you enjoy it :)
- Remote-first - you’re able to come to our Oakland office at least once every quarter
Bonus traits
- You've worked in the design industry – you've worked at a design tool company or design agency (or as a designer or frontend developer!)
- You're familiar with digital design tools – you've used design tools like Figma, Sketch, Adobe XD or Adobe Creative Cloud.
- You understand B2B SaaS – you've worked in a B2B SaaS company, understand the crucial role customer success plays and are familiar with things like net retention etc.
- You're excited to work at a startup – you've worked at a startup before or just love the sound of them and are excited about the buzz, ownership and sense of purpose that comes with working at one.
We move quickly and try to keep things simple:
- You apply
- Hello (30-45min, video call)
- Short email exercise
- Skills interview (1h, video call)
- Founder interview (1h, video call)
- We make a decision quickly and let you know
At zeroheight we live and breathe our values, building an inclusive and erse team is what makes us great. We are proud of the culture we’ve created and by embracing iniduality we continue to add to our culture.
We look to hire the best, give an amazing experience throughout and we don’t discriminate against who or what you are. Our employees are encouraged to be their authentic selves, allowing us to celebrate our differences and learn from one another. All we ask is that you be yourself, love what you do and give 100%.
Take a look at our current DEI stats here.
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