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LaunchPad Lab over 2 years ago
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We are looking for a talented Technical Product Manager to join our team. You will be working with our developers and designers to build outstanding web and mobile applications for our clients. A successful Product Manager at LaunchPad Lab is comfortable in three key areas:

Product Management (Inputs)

  • We think of great Product Management as helping clients figure out what to build; or the Inputs for a project.
  • Collaborate with clients to define a product vision for consumers, B2B, and internal business applications.
  • Facilitate product discovery activities such as Story Mapping, Customer and Stakeholder Interviews, and Project Chartering.
  • Work with Design and Engineering teams to shape projects that turn our clients' vision into useful and usable software.
  • Advise clients on Product Management best practices to create healthy decision-making processes throughout the project.
  • Stay current on technology trends. For example, you might understand the difference between PWA and Native apps, have a conversation about communicating with IoT devices, and understand how Accessibility and Internationalization considerations impact a product.

Project Management (Outputs)

  • We think of great Project Management as helping our delivery teams ship quality work; it's the Outputs of a project.
  • Ensure delivery teams are in line with timelines, scope, and budgets.
  • We do not follow a strict Scrum Process, but we leverage many of the same rituals within our project teams such as Grooming, Retros, Planning, and Client Demos. You should be comfortable running these types of meetings.
  • Be comfortable having difficult conversations with clients if there is an issue with project health. We lead with transparency, whether it's good or bad news.
  • Be the main point of contact with clients regarding project status, scope clarification, and UAT.
  • Be comfortable performing QA to confirm that shipped work is meeting client expectations.

Account Management (Outcomes)

  • We think of great Account Management as helping our clients achieve their business goals; or the Outcomes of a project.
  • We believe we can only be successful if our clients are successful. We live by the motto "Own the outcomes." This means truly caring about the value that our work delivers to our clients.
  • Understand the ins and outs of our clients, including their goals or KPIs that drive their business. This perspective is a critical compass to have while making project tradeoffs and in helping identify new opportunities for LaunchPad Lab to provide value.
  • Ask questions about other parts of our clients' organizations, and create recommendations on how custom software could help those areas be more successful.
  • Escalate to LaunchPad Lab Partners to discuss new account opportunities and risks.

About LaunchPad Lab

Fueled by a team of passionate and driven product builders, LaunchPad Lab is a Chicago-based software development agency focused on our clients' success. Our Seven Constants are the values that drive our company culture and decision-making.

We work in a collaborative environment where everyone is expected to be creative and contribute to building outstanding products. Each day at LaunchPad Lab is an opportunity to work with a talented team focused on making a difference.

Requirements

On a day-to-day basis you have/are:

  • A willingness to be vulnerable and ask questions about things you don't know
  • A confidence to challenge assumptions and make arguments for things you believe in
  • Able to create alignment amongst internal and external stakeholders
  • Comfortable working with engineers to communicate product intention and helping to ensure successful delivery
  • An understanding of how to make tradeoffs to manage to a budget and timeline
  • A sense of how incoming requests or new pieces of information could impact scope
  • A comfort level with technology and programming concepts. Programming experience a plus.
  • A comfort level with UX tools and strategies. UX experience a plus
  • Comfortable in client facing situations. Previous consulting experience a plus
  • A familiarity with enterprise level project management tactics and skill

Location

  • We are a remote-first company with employees located in 15+ states and our headquarters in Chicago
  • Must be located in a timezone within 4 hours of Central Timezone (UTC-6/UTC-5)

Benefits

  • Competitive salary
  • Health Insurance (company pays 100% of employee PPO premium)
  • Dental Insurance (company pays 100% of employee premium)
  • Vision Insurance (company pays 100% of premium)
  • 401(k) with up to 4% company match
  • $1,000 annual continuing education budget
  • Flexible work and vacation schedule
  • All benefits are available immediately upon starting

Thank you for taking the time to read this job description. It means a lot to us that you are interested in LaunchPad Lab and we look forward to learning more about you!