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Finku 5 months ago
fulltimeid / remote (jakartaid)jakartajakartajakarta
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Job Descriptions:

* Drive product development and internal processes by collaborating with cross-functional teams and external stakeholders (e.g. vendors) to address critical customer needs and pain points.

* Strategically enhance overall customer experience through continuous performance improvement and SOPs improvement.
* Manage and support Finku client relationships using CRM software, directly manage agents while also able to assist users with feedback or issues.
* Make informed decisions on operations, products, and technology based on user feedback and interactions.
* Conduct outbound messages (calls, chats) and monitor inbound inquiries to encourage customer engagement and address concerns.
* Utilize data and analytics to identify user behaviors and re-engage customers who have shown signs of disengagement.

Job Requirements:

* Proficient communication skills in both Bahasa Indonesia and English.

* Minimum of 2 years experience as a customer experience specialist or in a similar role with hands-on experience using CRM software in Fintech or startup environments.
* Strong ability to build and maintain relationships within cross-functional teams, with excellent organizational and multitasking skills.
* Enjoys working in a fast-paced environment, possessing an entrepreneurial spirit and a willingness to innovate and solve problems.
* Deep understanding of customer behaviors and a proactive approach to improving departmental processes.

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