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On Time Supplies over 2 years ago
customer relationship managementcustomer supportfull-timesales managementusa only
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Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

**Do you love to be creative, solution oriented and help our customers meet their business needs?  If you answered yes, this might be a perfect opportunity for you!

**

**OnTimeSupplies.com brings back the lost art of customer service. We love and appreciate great customer service and we love the opportunity to wake up every day to serve others.

**

The concierge position will allow you to work from home full-time.  From time to time you will be asked to meet with the team for training. Starting wage is $15.00 an hour with opportunities to grow and develop while working remotely!

We are not looking for order-takers or script-readers – we’re searching for those who can engage with our customers via phone, email, or chat, the ability to think critically on-their-feet in the moment, and a passion for genuinely helping others. 

What You’ll Do

  • Engage with customers through live chat, phone calls, and e-mail to look for opportunities to help our customers.  
  • Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
  • Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
  • Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.

What You’ll Need

  • Prior experience in a customer facing role, whether that be customer service or retail. 
  • Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
  • Ability to multi-task (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment
  • Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
  • Ability to adapt to change with the business needs of the company
  • Flexibility to shift schedule and work overtime as needed by the business unit
  • Must bring proven ability to maintain confidentiality and secure sensitive information
  • High school diploma or equivalent
  • Must be able to pass a background check

Technical Requirements

  • You must provide your own computer for work use.
  • Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
  • Work area acceptable for webcam use.
  • Have a reliable wired, high-speed internet and broadband connection.

OnTimeSupplies.com is committed to equal opportunity. We value and embrace ersity and inclusion of all Team Members.