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Registry Ally about 2 years ago
all others🇺🇸usa only
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< class="h1">Description

This is a remote position.

Job Details

  • Fully Remote
  • Growing mental health company
  • Full Time - Direct Hire - Permanent Position
  • Schedule: Mon-Thu 10AM-7PM, Sat, 9:00AM-2:00PM (MST)
  • Competitive Salary + Great Benefits
  • Must be Bilingual (English-Spanish)
  • Salesforce Experience Mandatory

 

Job Summary
We are a startup with a big vision and your role will be essential to our success. You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treat. You'll work hand-in-hand with our team to facilitate admission for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by our admissions team.

 

This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to our company. The admissions team ensures that all admissions processes are completed within the designated time and documentation is professionally presented. Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental health care that will impact millions of lives in a profound way.

 

Responsibilities

  • Understands comprehensively our company’s services, mission and vision
  • Responds to all incoming inquiries from prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
  • Builds trust and rapport while gathering detailed demographic information, presenting problem, and treatment history
  • Identifies prospective client’s needs and present our company’s inidualized plan and the complimentary services
  • Delivers an outstanding level of connection that reflects favorably on our program and leaves a positive lasting impression on potential clients
  • Articulates program details, answers questions accordingly, resolves concerns of clients and parents in a timely manner, and involves the appropriate parties if necessary
  • Identifies and connects with our licensed clinicians when crisis intervention/safety assessment or HLOC is needed during the intake process
  • Ensures that all prospective clients, families, and referral sources are followed up with and advanced through the admission process in a timely fashion
  • Maintains relevant and accurate records for each client including treatment consents, insurance information, and detailed communication summaries
  • Liaises with teammates and lateral departments to ensure effective and efficient collaboration enabling prospective clients to begin in our company’s program
  • Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources
 

 

< class="h3">Requirements
  • Bachelor's degree in health sciences, business administration, communications or relevant field
  • Minimum of 2 years experience working in admissions and/or patient acquisition in the mental health setting
  • Must be Bilingual in English and Spanish
  • 1-2 years of Salesforce experience required (Non Negotiable)
  • 1-2 years of experience using contact center technology
  • Upholds Our Company’s Mission, Vision, and Values
  • Experience working with young adults and adolescents
  • Familiarity with outpatient mental health settings and services
  • Strong ability to multitask and work in a fast-paced environment
  • Demonstrates a high level of emotional intelligence
  • Knowledge of HIPAA policies and procedures
  • Proficient with Microsoft Office and Google Suite
  • Goal oriented and motivated by increasing access and removing barriers to mental health care