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Kindbody about 2 years ago
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About KindbodyKindbody is a leading fertility clinic network and family-building benefits provider for employers offering comprehensive virtual and in-person care.Kindbody's clinically managed program includes fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as physical, mental, and emotional support from preconception through postpartum. Kindbody is the trusted fertility benefits provider for more than 100 employers, covering more than 2.4 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of high-quality care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all.Kindbody has raised $190 million in funding from leading investors including Perceptive Advisors, GV (formerly Google Ventures), RRE Ventures, Claritas Health Ventures, Rock Springs Capital, NFP Ventures, and TQ Ventures. Visit www.kindbody.com. and follow us on Instagram, Twitter, and Linkedin.About the RoleAs an experienced Patient Navigator reporting to our Operations Manager, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full time remote positions.Hours: Monday-Friday 12:30 p.m. - 9 p.m. EST; Rotating Saturdays 9a-5pResponsibilitiesCustomer Service & Patient ExcellenceResponsible for maintaining CS SLAs across phone, email, secure messaging and chat (1 day response for email, 15 min response to chat, same day answer / return call for phone)Manage inbound customer communication (phone, secure messaging, email & chat) and ensure all messages are answered in a timely fashionMaintain clear communication with management about overall customer serviceParticipate in virtual events on an as needed basisHelp patients and members understand all of the services offered through Kindbody’s Women’s Center and what will fit their needsOther duties and projects as assignedPatient SchedulingAssist with booking and rescheduling patientsHelp members understand service offerings and provide care navigationTroubleshoot any scheduling issues and make changes to the patient portal when neededElevate scheduling concerns to clinical team when necessaryHandle general customer billing & insurance questions including, but not limited to accepting payments, and refunds processing.Maintain the highest degree of ethics when handling patient payments and bill processingFront DeskEnsure all patients have an intake form & insurance information on file prior to appointment startingRestock retail displays and maintain display cleanlinessMerchandising and inventory projects as assigned Provide exceptional service representative of KindbodyGeneral Administrative DutiesManage clinic supply inventory and communicate needs to HQMaintain clear communication with HQ about overall shop operationsManage event preparation & set up on an as needed basisOther duties and projects as assignedWho You Are3+ years of administrative or receptionist experience in a fast-paced, customer focused environment, medical office is a plusA passion for women’s health, fertility is a plusStrong communication skills & a team playerWillingness to be flexible, roll with the punches, multi-task and troubleshoot problemsDetail oriented with strong organizational skillsExemplifies amazing customer service skills and professionalismNice to Have:Experience in handling medical and insurance billingExperience in front desk salesPerks and BenefitsPay range for this position: $24.51 - $26.44 depending on years of experienceKindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy.  We are committed to providing a number of affordable and valuable health and wellness benefits to our full time employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; free Pelotoon membership, equity offering, monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employedAdditional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available.  We are constantly reevaluating our benefits to ensure they meet the needs of our employees.In an effort to protect our employees and our patients, Kindbody strongly encourages all employees to be fully vaccinated against Covid-19. However, some states are requiring that all healthcare workers be fully vaccinated. Candidates seeking employment at Kindbody in the following states will be required to be fully vaccinated against COVID-19 and provide proof of your COVID-19 vaccine prior to your start date of employment: California, Colorado, Illinois, New York, New Jersey and Washington. All other states are exempt from this requirement. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company.Please note that Kindbody interview requests and job offers only originate from an @kindbody.com email address. Kindbody will also never ask for bank account information (including routing or account numbers), social security numbers, passwords or any other sensitive information to be delivered over email or phone. Always reference our career site, careersatkindbody, to see if the position that you are applying to is legitimate. If you receive a scam issue or a security issue involving Kindbody please notify us at [email protected].--Kindbody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. #Salary and compensation

No salary data published by company so we estimated salary based on similar jobs related to Teaching, Mern, Design, Senior, Digital Nomad, SaaS, Engineer, Mobile and Legal jobs that are similar:
$70,000 — $120,000/year#LocationNew York City, New York, United States