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Title: Engineering Manager – ML Scoring Infrastructure

Location: Remote – USA

About You:

As an Engineering Manager for our Scoring Infrastructure team you’ll take ownership over the core decision infrastructure which empowers our ability to detect adversarial attacks in real-time across hundreds of customers.

In are looking for an Engineering Manager with the following qualities:

• A principles-first approach to building scalable, customer-centric solutions
• A motivation to establish and maintain a high standard of Excellence for the company, team, and one’s self
• A mission-first drive to solve meaningful & pragmatic problems for real-world people
• An ownership & impact oriented outlook on your efforts, at scale.
• An ability to iterate in real-time – solving novel problems, quickly and autonomously

In this job, you will bring these skills

• Ideally experience leading teams working on Real-Time Serving Systems, or other production-based, high-volume ML (or ML adjacent) infrastructures
• Knowledge in (or previous experience with) Distributed Systems technologies, like: Spark, Airflow, Kafka, relational DBs, cache infrastructure, etc.
• Proven experience as a team leader, mentor, and team amplifier for Platform Engineers
• Proven experience as a cross-functional leader, having driven the successful design and delivery of engineering roadmap
• Experience in the recruitment process to identify, hire, and retain top talent

Responsibilities:

• Own the scale and stability of critical, real-time, scoring & decision systems at Abnormal
• Enable and ensure delivery of:
  • Online serving platform infrastructure that supports current and future customer needs
  • The instrumentation to determine & track system costs across Detection at Abnormal
  • Create system layers which allows our Detection Teams to ship new features & functionality, both quickly and safely.
• Help establish, own, and iterate to the successful execution of the long-term Scoring Infrastructure roadmap.
  • Moving from a mindset focused on Execution to one capable of accounting for new products and 10x(+) scaling challenges.
• Uphold and improve upon existing system stability & scale SLAs

About Abnormal Security

We’re the world’s fastest-growing cybersecurity company, dedicated to making the world a safer place, one inbox at a time. Through applying ML, AI, and behavioral data science to the cybersecurity space, we’re leading the charge on protecting the modern workplace from all types of attacks. We operate from a customer-obsessed mindset, dedicated to creating a best-in-class product that delivers on its promise, and our customers love us for it.

We take the same approach with our team as we do with our customers. We’re committed to designing an employee experience that provides interesting and challenging problems to work on in a supportive, low-ego environment. Our seasoned, successful leadership team is passionate about providing endless opportunities for every team member to learn and grow, and our entire company is committed to being 1% better every day. With 4.9 stars on Glassdoor and several recently announced workplace awards, our team thinks it’s going pretty well so far!

We know that it’s our team that makes us successful – and we’re just getting started! You can read more about our team here.

Our Values

Far from gathering dust in some forgotten corner, our values serve as our operating principles for every team member. We clearly define what values drive us, so our entire team works from the same foundation and understanding. From the CEO to the interns, all of us are held accountable to our VOICE Framework.

Our Benefits

Taking care of our team goes beyond the office.Our compensation and benefits philosophy is designed to put attract, motivate, and retain top talent:

Compensation targeted to the 75th percentile (for both base salary and equity)

If we want top performers to join and stay with us, we need to pay accordingly.We pay at the 75th percentile (for both base salary and equity) of our competitive market, and we benchmark to higher cost of living cities (such as San Francisco and New York) no matter where our team members live. We standardize our pay, meaning we pay for the role and level, not for any particular inidual’s ability to interview or negotiate well.

Equity is an important part of our total comp strategy

When the company does well, we all do well. Equity is an important and exciting part of our total compensation strategy as a pre-IPO startup. We’re guided by the belief our team members should share in the financial success of our company and grant equity accordingly.

Unlimited PTO

All regular salaried team members enjoy unlimited PTO. We want team members to grow with us and a big part of that is making sure our team has the opportunity to rest and recharge. We also observe 12 holidays every year.

100% of healthcare premium costs covered

Taking care of our team goes beyond the office. We cover 100% of employee health care premium costs. If adding dependents, we contribute 75% of the health care premium cost, so you can be sure that you and your family are in the best possible health.

Remote-first

Operating as a remote-first company means we get to work with talented folks, no matter where they live. We prioritize a balance of deep focus time with Zoom meetings, and regular in-person events.

As a fast growing startup, we continuously review, improve, and personalize our benefits offerings based on the team’s input. Don’t see something that’s important to you? Let us know!

Sr Technical Specialist – Remote #1532

Atlanta, GA Area of Interest: Financial Services Position Type: Full-time

Position Description

This is a remote positions, candidates from all US geographies will be considered.

Job Summary

The Senior Technical Specialist is responsible for maintaining systems, applications, and process integrity through project management, development, implementation, enhancement and end-result quality assurance for Donations & Data Processing projects and processes that impact Marketing priorities and Customer Experience. With an emphasis on process design, continuous improvement, leveraging technology, and providing technical guidance & support, this role represents Marketing on project teams and/or leads initiatives as assigned.

This role is responsible for the day-to-day key partnership Marketing relies upon with IT, Finance and Field Ops to identify issues and solutions for all customer and data processing related applications with a primary focus on donation, mail management, campaign management and process efficiency.

Major Responsibilities

• Operate as the Marketing representative within all projects and processes that impact donation processing and mail and campaign management.
• Document marketing functional and technical specifications of projects assigned.
• Establish, maintain, and document donation processing business processes and workflows to guarantee best practices in revenue and data management. Includes training support and creation of training documentation as assigned.
• Represent and articulate Marketing priorities and needs in requirement sessions, system demos, user acceptance testing, and end user training.
• Provide input on current business processes for maximum effectiveness and efficiency.
• Manage development ticket updates and tagging; ensuring items are up to date and accurate.
• Identify technical issues and/or roadblocks; following through to ensure they are resolved or recommending solutions/next steps.
• Maintain strong technical knowledge of applications relating to donations and document processing.
• Position Requirements

Formal Knowledge

Post-secondary education or diploma from an accredited two or four-year college, university, or industry-recognized technical school preferably with an emphasis on an information technology related discipline, general business management, process management, finance, or accounting. Prior relevant work experienced may be applied as a supplement to the education requirements.

Competencies/Skills, Specialized Training or Knowledge

• Requires specialized training and knowledge of SQL, Salesforce, NetSuite, UVI, MDM, IDQ and SDB.
• Deep understanding of ACS data structure, ACS data use, ACS business processes and ACS users.
• Experience in financial & bank depository best-practices and compliance.
• Ability to work well in team / collaborative environment.
• Strong attention to detail, as well as follow-up and follow-through on assigned projects.
• Ability to build relationships and collaborate effectively across the organization.
• Strong desire to learn about technology platforms and systems both those currently in place and potential new solutions for ACS.
• Ability to understand system interdependencies, making recommendations with a focus on ACS’s full enterprise portfolio in mind.
• Ability to manage multiple ad hoc and long-term projects simultaneously.
• Strong analysis/problem solving skills.
• Ability to work well under pressure and in a team environment.
• Excellent computer skills, including Excel spreadsheets.

The compensation range established for this position begins at a minimum of $60000 per year.* Actual starting pay may differ based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

Title: Database Administrator

Location: Remote

Array is revolutionizing how businesses leverage and enhance consumer data. Our platform enables innovative companies and developers to seamlessly integrate credit and identity data into their apps, websites or workflows. As a remote-first company, we’re focused on providing opportunities for autonomous iniduals to have high levels of impact at the forefront of the fintech space. Continuous improvement, experimentation, and a clear mission stretch us inidually and together in service of delivering the best products for our clients and users.

We are building out the latest generation of credit reporting services supporting hundreds of thousands of visitors daily, on mobile and desktop. We are looking for an experienced, and passionate database administrator to join our remote team. Our collaborative environment relies on innovation and technical experience. Interested? We’d love to hear from you! And we are always happy to see any pointers you may have to your work on Git (GitHub, GitLab) or a personal Website.

You Will:

• Set-up, administer and maintain health of MS SQL servers and backups
• Collaborate with our SRE team that manages hardware and storage
• Monitor and tune performance of databases and stored procedures
• Design / create and support data structures to support new products
• Collaboratively support the stability of on-prem MSSQL servers
• Design and execute cluster failover strategies to minimize business impact
• Participate (after fully trained) in our on call rotation; one week per month. Additional compensation is provided for the on call week

You Have:

• 5+ years of experience administering on-prem MS SQL serves
• The ability to operate with database security & integrity in mind
• Experience developing database disaster recovery procedures
• Experience architecting, implementation & monitoring database maintenance in a fast paced startup environment

Nice to Have:

• Valid professional database certification(s) or demonstrated equivalent knowledge

Array Offers All Employees the Following Benefits and Perks:

• Full medical, dental, and vision, premiums covered at 100% for employees and 50% for dependents; increasing to 75% in 2023
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• In-house wellness concierge and partnership with TalkSpace to support mental health
• 100% 401k match with immediate vesting
• Generous and competitive parental leave for all parents
• $2,000 medical travel coverage
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses

One of our core values at Array is to care and support one another, and that’s why we strive to create an environment where everyone feels empowered to bring their full, authentic selves to work. Diversity, equity, and inclusion foster collaboration, comfort, and confidence. We’re at our collective best when we each feel our best.

We are proud to be an equal opportunity workplace, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Title: Sr. Site Reliability Engineer

Location: Remote

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

The Site Reliability Engineer will play a critical role in the Amwell Hosting department. Specifically, they will work to automate infrastructure management, improve service reliability, and support software delivery and deployment. This position is based at Amwell’s main office in Boston, and is eligible for remote work.

Core Responsibilities:

• Automate the deployment and management of infrastructure on public cloud platforms
• Support services-oriented web applications using container, cloud native, and serverless technologies
• Develop tools for integrations and task automation
• Ensure compliance with security and data handling policies, including PCI, HIPAA, and HITRUST
• Create and maintain technical documentation
• Collaborate with product developers to ensure successful deployment and hosting of Amwell products

Qualifications:

• 7 or more years of experience supporting production systems
• 5 or more years of programming experience with at least one modern language such as Python, Java, and Bash
• 5 or more years of experience with web application architecture
• 5 or more years of experience Development experience working with IaC tools like Terraform and CDK
• 5 or more years of hands on experience working with containerization tools Docker and Kubernetes preferred
• 5 or more years working with Cloud computing providers, with solid understanding of AWS concepts, services, and tools
• 5 or more years of experience managing Linux based systems
• Well versed in TCP/IP networking concepts
• Technical and non-technical communication skills

Additional information

Your Team:

Should you join American Well and the Hosting team, you can expect:

American Well’s Operations group is a mission-focused technology team made up the best and brightest technical talent. Operating out of our Boston headquarters, our engineers specialize in Information Technology, Cyber Security & Compliance, Hosting Operations, Business Intelligence, Kiosk Operations and Network Engineering. We operate a state of the art Cyber Command Center designed specifically to manage and protect our global telehealth infrastructure.

We leverage the latest technologies including an array of deployment and management tools as well as several cyber threat intelligence networks to keep our systems running smoothly around the clock.

If you enjoy working hard, challenging yourself, and staying at the cutting edge of technology, this is the team for you.

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars – our Workplace, our Workforce and our Community.

Amwell is a “virtual first” workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are! Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance

Data Scientist

at GiveDirectly

New York, NY

About GiveDirectly

GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the poorest people in the world. The Brookings Institution estimates that $100B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of it on evidence-free interventions. GiveDirectly wants to change that, establishing cash transfers as a benchmark for foreign aid – as the index fund is a benchmark for the financial industry – and in the process accelerating the end of extreme poverty.

GD has raised over $800M since launching in 2011, delivered cash to more than 1 million people, and launched offices in 11 countries. We’ve also supported 19 large-scale, experimental research projects that indicate strong recipient impact of our programs – including the largest universal basic income experiment in history. We use concrete evidence to inform the design of our programs: from research results published in leading journals, to in-depth qualitative work. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) have been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.

We’re looking for exceptional talent to grow our collaborative, erse team. Joining GiveDirectly provides the opportunity to work alongside iniduals who come from 21 different countries and speak 69 different languages. We’re actively working toward an equitable and inclusive environment for all team members, and seek candidates who will bring erse perspectives and experiences to our organization. We recruit from organizations across all industries: our team has hailed from sectors including start-ups, government, consultancies, investment banks, and nonprofits.

Across our global offices, our culture is candid, analytical, non-hierarchical, and fast-paced. We value ability, adaptability, and willingness to learn. We offer competitive salary and benefits, as well as performance-based bonuses.

This role is fully remote but working hours must overlap with typical working hours (9am-5pm) in the East Africa timezone by at least 4 hours a few times per week.

About the Field Data team

As we scale to reach millions of people experiencing extreme poverty, we believe that data can transform cash delivery by:

• Improving recipient experience
• Increasing operational efficiency
• Mitigating risk
• Conveying our impact to donors

To realize this vision, we are building a best-in-class data team focused on cash delivery: operations, payments, and recipient safeguarding.

You will be the Field Data team’s first Data Scientist, reporting to the Senior Data Manager and working closely with the Senior Data Architect. This is an opportunity to join at the inception of the team and guide foundational decisions regarding vision, priorities, and best practices. We are a small (but growing) group with a startup mentality, applying engineering best practices and a product development approach to data.

Our data infrastructure is built on AWS and Databricks, with dashboards and visualizations in Tableau. We primarily use SQL, Python, and R.

About this role

You will deliver insights and decision making tools that help shape cash delivery by determining which projects we take on, how we design them, and how we implement them.

Responsibilities include:

• Statistical analysis and predictive modeling. Own process end-to-end: implement statistical methods and build, train, and deploy predictive models to solve problems in cash delivery utilizing code (e.g., Python, R). Current priorities:
  • Targeting. Implement and improve existing machine learning algorithms predicting poverty level from call-detail records (CDR) and geospatial data. This work enables us to remotely identify eligible recipients at scale, and has been highlighted in WIRED with findings published by our research partners in Nature.
  • Risk prediction. Develop new risk prediction models that help us design programs and target recipient outreach to keep recipients and communities safe.
• Support data quality assurance. Work with the Senior Data Architect to design processes that ensure key metrics, models, and analysis are built on high quality data.
• Communication. Collaborate with leaders throughout the organization to define data product requirements, educate them about solutions, and make recommendations.

This role has a high degree of autonomy and the ability to shape our process from the ground up by determining best practices and informing the data product roadmap.

Reports to: Senior Manager, Data

About you

You are an analytical problem solver who knows how to:

• Frame a testable question from ambiguous requirements
• Gather, clean, and manipulate the required data
• Deliver answers that directly inform important decisions

You deliver results that impact real-world outcomes by:

• Solving for user needs and constraints
• Understanding when to build complex models and when simpler solutions are more appropriate
• Communicating takeaways clearly

You are intellectually curious and humble. You think probabilistically and measure the uncertainty of your predictions.

You are a mid-level to Senior Data Scientist with the following qualifications.

Required qualifications:

• 5+ years experience working with data querying languages (e.g., SQL) and statistical modeling software (e.g., Python, R)
• 5+ years experience as a Data Scientist or related position applying statistical and/or machine learning (ML) techniques, with a deep understanding of the key parameters that affect their performance
• Deep understanding of ML algorithms – ability to apply the appropriate methods, as well as benchmark and diagnose predictions to rapidly improve performance
• Proficient in spark, dask, and/or other packages for distributed computing
• Ability to travel and deploy to international, on premise locations for up to 1 month at a time

Preferred but not required qualifications:

• Bachelor’s degree in a STEM or other quantitative field

Helpful qualifications (we do not expect you to have all of these):

• Advanced degree in a STEM or other quantitative field
• Experience analyzing call-detail records, geospatial (e.g., ArcGIS or Python geospatial stack), and/or social network data
• Experience developing an end-to-end machine learning pipeline with a scalable ML framework (TensorFlow, Torch, H2O, Spark MLib, scikit-learn)
• Familiarity with cloud-based solutions (AWS, GCP etc.) for storing and processing large, terabyte-scale, datasets
• Familiarity with poverty measurement methodologies – e.g., geographic poverty, poverty proxies, common administrative data sources, household survey data
• Experience building dashboards and visualizations, preferably in Tableau
• Experience mentoring and developing teams of Data Scientists

Level and Compensation

At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus) falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles.

Data Scientist:

• The United States base salary for this role is $130,000 with a 10% bonus index.
• The Kenya base salary for this role is $72,000 with a 10% bonus index.
• For non-US and non-Kenya candidates, the salary for this role will be adjusted based on cost of living and the local labor market. A benchmark for your location will be shared during the interview process.

For exceptionally experienced candidates we are open to considering a Senior Data Scientist role for this posting. Both positions will start as independent contributors with the potential to manage if the team grows.

About the hiring process

Format: The hiring process follows the same general outline for all open roles:

First interview (30 mins)

Take home skills assignment (~2 hours) Second interview (1 hour)* Third interview (1 hour)* Final interview (1 hour) Reference checks (30 mins each)

*For some roles, second & third interviews are combined into a panel interview. If there are adjustments or variations on this process, those changes will be communicated during the first interview.

Venue: We conduct interviews over Google Meet with camera on (unless communicated otherwise).

Accessibility: Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview!

We’re committed to running an inclusive and accessible application process for all of our open roles. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to

**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**

Senior Manager – IT and Cybersecurity Internal Audit ( Remote )

Who we are

Sendwave is on a mission to make sending funds to loved ones as easy and affordable as sending a text. What makes us stand out in a sea of similar apps? We deeply care about the diasporas and communities we serve — and that comes with a sense of connection to the markets we operate in. We strive to make life better for everyone who touches our product. That means recognizing and honoring the human experience behind sending money. We do that by remaining fee-free in most of our markets and offering round-the-clock customer care.

Our app is currently available in the United States, United Kingdom, Canada, and parts of Europe, and sends funds to 19 receiving countries for over 500,000 users. We currently have a 4.6-star rating on Trustpilot — people put their faith in us to deliver their money quickly, securely, and affordably. And we’re pretty darn proud of that.

How we work

What we’re most proud of though is our brilliant, creative, and tenacious team. Our remote-first workplace means you’ll be working with Sendwavers in Europe, Africa, South America, and the U.S. that all share a core set of Sendwave values. What exactly are those values? Glad you asked.

1. Prioritize fearlessly.
   There will always be more problems to solve and opportunities to pursue than we have the capacity for. We’re not afraid to say no and are willing to let fires burn, knowing that to win we must discern and execute decisively on the vital few rather than the important many.
2. Take full ownership of the outcomes we’re responsible for.
   Our job is not to do what we can to solve a problem. It’s to ensure that problem is solved. If an attempt to solve a problem doesn’t work, we seek an alternative. If we need help, we request it, and, if necessary, demand it.
3. Forge a erse team and inclusive culture.
   We believe the challenges we’re addressing will be best met by a truly global, erse team, working together. We’re not naive to the systemic bias and discrimination that make this easier said than done, so we check our egos, listen deeply, and measure progress towards making this a fundamental part of our success.
4. Maximize our rate of learning.
   We view projects as ever-evolving drafts and welcome opportunities to discover that what we had in mind won’t work so we can move to an even better end state. Most importantly, we do this fast. The faster we run these loops — as a company and iniduals — the faster we’ll achieve our mission.
5. Embrace embarrassing honesty from ourselves and others.
   We function best when we’re open and honest with one another — especially about our challenges and doubts. We lean into uncomfortable conversations and support our colleagues when they do the same.
6. Maximize energy, not time spent.
   We measure our own and others’ contributions by objectives reached, not time spent. Living a full life outside of work is necessary for high achievement over the long term.

About the role:

This is an exciting opportunity to join an internal audit team in the build phase and add real value to a growing business. Internal audit is a purpose-driven function, we are here to help the business get better every day. We do that by auditing but also by guiding, advising and having open and honest conversations about control frameworks, governance and risk management. We want you to be able to work collaboratively and build trust so that we can fulfil our purpose.

As a digital company, we need you to be comfortable within a technological environment, understand the key risks arising from our business and formulate an appropriate audit response. You will need to be comfortable with a fast-paced changing environment and able to be agile and adaptable.

You will oversee placing the foundations for an in-house IT Audit Function and help the companies of Zepz Group (WorldRemit and Sendwave) to improve the maturity of their IT and cybersecurity control frameworks.

Please Note: This is a Zepz Role which means you will be supporting both Sendwave and WorldRemit

Reporting to the Director of Internal Audit, you will be responsible for:

• Being the Subject Matter Expert ( SME ) for the audit function on technology, data, and cyber security matters.
• Developing the audit strategy and plan for IT and Cybersecurity with insight gained from your knowledge of the business and external environment.
• Leading and executing the internal audit plan covering Information Technology and Information Security, utilising co-source partners.
• Continuous monitoring and risk assessment in the Technology and Product functions.
• Sourcing and working with data to gain insights and looking for opportunities to develop automated audit techniques.
• Building networks and positive relationships with the technology function (e.g., CTO and CISO) and wider business to champion the role of internal audit.
• Support the business to better understand risk and control.

What we are looking for from you:

• 10+ years of experience working within financial services (Bank and Non-Banks), Payments, Remittance or Consultancy in functions specialising in Technology, Cybersecurity and Data Management. Experience in IT audit functions will be an advantage.
• Consulting or assurance experience in IT and Cyber Risk Governance and Management, Cloud Governance, Operational and IT Resilience, Data Governance, Change Management, Third Party Risk and Outsourcing, Payments and Data Analytics is strongly preferred.
• Strong interpersonal skills able to build positive relationships based on trust.
• Ability to interact at Executive and Board levels.
• Ability to work independently and as part of a team.
• Willingness to be part of our growth and development, to help us build a function we can be proud of.
• Commercial and pragmatic approach to improving control frameworks
• Professional qualifications such as CISA, CIA, ACA or other relevant technology specialists’ qualifications.
• Innovation, adaptability, and an agile mindset.

What you’ll get from us

• Pension scheme offering 8% matched contributions
• 25 days of holiday plus bank holidays, rising to 28 after 3 years
• Income Protection
• Life assurance is worth 3 x your salary
• Private medical and dental care plans
• Cycle to work scheme

And best of all:

• Our team of over 400 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world.
• We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.
• We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.
• We recently joined forces with WorldRemit, another remittance company. We’re excited about the ways we can collaborate and continue to provide the best service to our users.

Title: IT Functional Analyst

Location: US-Remote

C: 16.70

POSITION TYPE

Full-time

Posting Description

GovCIO is a team of transformers–people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

But we can’t do it alone. We welcome and nurture an inclusive and ersified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our erse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?

Responsibilities

• Fuse best practices related to IT and data governance and documentation change control into the technical and functional requirement development process for graphical presentations of complex data
• Build relationships with multiple stakeholders to diligently identify documentation processes including controls as well as key functional content, stakeholders and related attributes including data fields
• Use business and functional analytic experience to embed deeply into areas by researching, analyzing, building relationships, understanding changes, ensuring proactive action when possible, providing optimal customer support, and identifying risks to mitigate or avoid (i.e., data feed malfunctions/outputs)
• Coordinate with other VA groups to reestablish data links/fixes/etc.

• Dependable team player, supporting the overall business and governance processes project management, requirements identification and refinement, monitoring, as well as risk and issue identification
• Interact frequently with Health PMO Portfolio and Project customers and stakeholders, engaged in health-related software delivery to obtain and refine requirements related to functional and technical documentation, dashboard development and data analytics
• Own the documentation and governance steps which lead to designing, developing, testing, maintaining and enhancing content and related solutions to graphical business intelligence and analytics presentations, including scope, definition of done’ and timelines
• Adhere to a design process using specifications, data flows, other accepted intuitive, user-centered design techniques to develop accessible, easy-to-navigate, innovative content that interfaces with other innovative tools such as Power BI
• Follow standards, policies and established guidelines for development and delivery of software and web applications
• Develop and maintain software and web development technical documentation to assist with software and web application maintenance and upgrades
• Promote best practices of access management, complex enterprise-wide collaboration methods, data workflows and analytics
• Conducts periodic analyses, identifying improvement opportunities and potentially enterprise-wide best practices
• Maintain and report data analytics related metrics for assigned products
• Create, track, and maintain all documents artifacts related to this role

Qualifications

Required Skills and Experience

• Bachelor’s Degree – Engineering, Computer Science, Systems, Business or related scientific /technical discipline
• 5 years’ related experience (+10 years of additional relevant experience may be substituted for education)
• Must have experience and deep knowledge of business, functional and technical areas/disciplines and be able to conduct research on special areas
• Must have experience with proposing new solutions to problems in the areas of their functional expertise
• Solid business process engineering and reengineering experience
• Proven relationship building and negotiation abilities based on strong verbal and written communication skills
• Strong understanding of IT and data Governance best practices and framework components, including processes, roles, standards, toolkits and metrics
• Ability to balance and meet scope, timeline, risk management, change management and communication requirements as related to data analytics tasks, with appropriate level of engagement and autonomy
• Ability to maintain workload in a fast-paced environment with rapidly changing priorities
• Experience working in environments that deploy waterfall and agile development
• Experience with Microsoft Suite (Word, Excel, PowerPoint, etc.), as well as Jira for software development requirements and configuration management
• Strong analytical, abstraction, and problem-solving skills
• Able to identify and engage the appropriate stakeholders to ensure tasks and activities are completed on schedule
• Ability to digest requirements and evaluate functions to ensure standards and requirements are met
• Ability to drive tasks to completion with limited supervision while working in a remote environment

Preferred Skills and Experience

• Business Process Engineering/Reengineering expertise or certification

• Hands-on experience directly with the Veterans Affairs or other government agency IT work
• Experience developing and connecting SharePoint end points to Power BI
• Experience with data visualization and data representation
• Experience with DevSecOps initiatives
• PMP Certification, SAFe POPM Certification, Scrum master Certification, or other Agile/SAFe certifications are a plus

Compensation Range (In compliance with Colorado’s Equal Pay for Equal Work Act for remote or positions located in CO)

114,000

Technical Writer – Gaming

Location: United States – Remote; Virtual

Job Terms: Temporary

Job Description:

Are you looking for an opportunity that thrives on your enthusiasm for gaming and your passion for writing and collaboration? Have you always dreamed about joining a world-class gaming studio since you were a kid?

Aquent’s client is looking for a Technical Writer to drive project documentation, knowledge sharing, and organization across studios in collaborative documentation spaces.

Required Qualifications:

• 3+ years of experience in tech or tech-adjacent field
• Proven ability to understand and write technical documentation; writing sample requested
• Experience with Confluence, Atlassian products, and ADO
• Bachelor’s in Software Engineering, Gaming, or Writing, or equivalent industry experience

Preferred Qualifications:

• Confluence wizard
• Prior experience as a tech writer
• Prior experience managing and organizing large amounts of documentation
• Proficiency in extracting, transforming, and analyzing large data sets using SQL or KQL
• Experience in designing and developing visualization solutions using Power BI, Tableau, or equivalent enterprise data visualization software

Technical Project Manager – Data Science

AT SCORPION

Remote

We have a big vision which is why we need you—an innovator and problem solver ready to revolutionize and empower businesses to succeed.

job overview

As a Technical Project Manager for our Data Science team, you’ll play a central role in a growing team of data scientists, engineers, and product managers developing cutting-edge machine learning algorithms and other data products. You’ll use your outstanding communication skills and impeccable organizational ability to help bridge the gap in communication between Product, Data Science, and Engineering, to ensure the entire team is proactively working to meet or exceed product timelines.

You’ll be involved in identifying and removing roadblocks from team tasks, gathering and clarifying requirements, and helping to define project timelines and priorities. It’s hard work juggling multiple projects simultaneously, but at the end of the day you can feel proud of the role you played helping to empower small businesses with the kind of sophisticated AI-driven marketing and business optimization tools previously only available to large corporations.

What You’ll Do

Responsibilities:

• Translate high-level product concepts and Product Requirements Documents into Technical Specifications and Work Items
• Develop and maintain product road maps, project schedules, and resource allocations, knowing how to adapt to technological uncertainties, multiple dependencies, and changing requirements
• Leverage high-level understanding of machine learning and software product life cycles to guide estimations and task prioritizations
• Guide products throughout their life cycle, including framing business needs, working with domain and product experts, and update and maintain product/system documentation
• Guide regular coordination meetings with engineers and work with remote employees

What You’ll Need

Qualifications:

• 5+ years of industry work experience as a project/product manager in an agile Software as a Service development environment, including remote collaboration
• Prior experience supporting data scientists or machine learning engineers in a Project Management capacity; understanding of how traditional agile methodologies can best be adapted to the needs of data science projects
• Sufficient technical knowledge to discuss and understand complex data-driven cloud applications and machine learning algorithms
• Business domain knowledge in MarTech / AdTech / small business SaaS software solutions
• Experience with agile project management methodologies (preferred: agile certification) and deep familiarity with at least one project management software suite, such as Azure DevOps or Jira
• World-class communication, organizational, and diplomatic skills
• Excellent track record of meeting deliverables
• Bonus: experience as a data analyst, data scientist, or software engineer

Senior Technical Writer

Champaign, IL • Santa Clara, CA • Costa Mesa, CA

Remote Available

Full-time $70k – $90k

Job Title: Sr. Technical Writer

Location: Remote Offices in Champaign, IL; Santa Clara, CA; and Orange County, CA. Salary: $70k – $90k, Depending on experience.

Top Reasons to Work with Us

We are one of the world’s largest developers and producers of signal conversion gear for the television broadcast market. Our award-winning products have been used in such events as the Super Bowl, the Academy Awards, space shuttle launches, and countless live news and entertainment broadcasts.

What You Will Be Doing

– Work with the technical staff to understand and document product operation

– Work with the marketing department to support their activities – Maintenance of web site – Preparation of marketing materials, such as brochures, product briefs, and print/online advertising – Create drawings and block diagrams to illustrate product operation

What You Need for this Position

– Bachelor’s Degree in a technical field, or industry experience

– Proficiency in Microsoft Word and Adobe FrameMaker – 5+ years experience as a technical writer or copy editor

So, if you are a Senior Technical Writer with experience, please apply today!

Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Michelle Mayfield

*This job is open to telecommute candidates.*

Applicants must be authorized to work in the U.S.

Additional ways to apply

Preferred Skills

• Microsoft Word
• Adobe FrameMaker
• C
• Copy Editing
• Technical Writer
• C++
• Multi-Threading
• C/C++

Title: Enterprise Sales Engineer

Location: Illinois, USA, Remote

The Team:

We are Datadog’s in-house product experts. The technical solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.

The Opportunity:

Sales engineers help qualify and close opportunities with customers and partners. You will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). SEs also have a voice with the product team to help prioritize features based on input from customers, competitors, and partners.

You Will:

• Partner with the Sales Team to articulate the overall Datadog value proposition, vision and strategy to customers
• Own technical engagement with customers during the trial phase. Communicate Datadog’s value based on activities and work with customers on any identified issues or concerns to successful conclusion
• Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical briefings / presentations to potential clients
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
• Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape

You Are:

• Passionate about educating customers on observability risks that are meaningful to their business
• Able to build and execute an evaluation plan with a customer
• Exceptional at written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering
• Experienced in programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc.
• Someone with a minimum of 3 years in a Sales engineering or DevOps engineering role.
• Able to sit up to 4 hours, traveling to and from client sites
• Able to travel via auto, train or air up to 45% of the time

Bonus Points:

• Experience with Docker, Kubernetes, Rancher, Mesos or other container technologies.
• Experience in systems administration: Windows, Linux
• Strong knowledge of current infrastructure and monitoring solutions and technologies.

Why You Should Apply:

• Generous and competitive global and US benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

The reasonably estimated salary for this role at Datadog ranges from $98,000 – $143,000, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate’s skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

Senior Technical Writer

Dapper Platform (6 month contract)

Remote / Dapper Labs – Product /

Contractor/ Remote

About the role:

As a part of Dapper Platform’s focus on the Developer Journey, enhancing documentation is imperative in helping our prospective developer partners evaluate, learn and build on the platform. The Dapper platform is Dapper’s trusted gateway to your digital world and the easiest, most secure way to buy and store the digital assets we offer in our groundbreaking Flow blockchain games and apps.

The Dapper Platform is more than just a wallet, it encompasses everything users and partners need to interact with our Flow blockchain. In this role you will have the opportunity to help us improve the Dapper Platform documentation, empowering developers via exceptional learning materials.

At Dapper Labs, every team member shares a common vision: to create the future we want to live in. We need you to help us realize that vision.

What we’ll accomplish together:

Our current documentation of docs.meetdapper.com is a publicized notion doc that has outdated content. While the Dev-Ex team will focus on refreshing the content, technical writers are needed to:

• Reframe and wordsmith existing documentation.
• Restructure/re-section existing documentation to be more reader-centric (easier consumption).
• Help publish release notes and feature documentation.
• Help us research and migrate to a different documentation engine.
• Review existing content, identify gaps for key documentation areas, and collaborate with other stakeholders like engineers, product managers, or developer advocates to improve content.

A little about you:

• Extensive technical writing experience, including experience researching and writing excellent developer documentation.
• Manage complex documentation projects with a focus on maintaining high standards for clarity, consistency, accuracy, and timeliness.
• Exceptional writing skills with focus on content structure, style, and use case-driven content.
• Experience contributing to open source documentation and engaging with community members to solicit feedback.
• Experienced in extracting knowledge from subject matter experts and translating that into clear and structured documentation.
• Adept at collaborating with technical and non-technical stakeholders to produce learning materials.
• Familiar with Docs as Code model of documentation (we use Markdown and GitHub).
• Comfortable in fast-paced, Agile development environments.
• Bonus: If you have experience researching and migrating to a new docs engine (Currently using GitBook).

More about Dapper Labs:

Dapper Labs is the world’s first blockchain entertainment company. We are the creators of industry-leading experiences including CryptoKitties and NBA Top Shot, as well as Dapper Wallet – the simplest way to manage your assets and use the blockchain. We are also the original developers behind Flow, a new decentralized blockchain designed from the ground up for scalability and ease of use.

Our mission at Dapper Labs is to make the world a more accessible and enjoyable place through consumer adoption of decentralized technologies.

We have raised over $600M from leading and notable investors including Andreessen Horowitz, Coatue, Union Square Ventures, Venrock, Google Ventures (GV), Samsung, and the founders of Dreamworks, Reddit, Coinbase, Zynga, and AngelList, among others. Dapper Labs’ current studio partners include the NBA and NBPA, the NFL-PA, Ubisoft, Warner Music, Turner, Dr. Seuss, Genies, and the UFC, as well as 100+ others.

Visit our website to learn even more about Dapper Labs, including information about benefits and perks.

SMS Operations Analyst

Remote – USA

Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.

But we’re so much more than our platform. Although we’ve recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, iniduality, and tenacityas part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We’re growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.

Need more proof? Braze is proudly certified as a Great Place to Work in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune’s Best Small and Medium Workplace in New York, #5 on Fortune’s Best Workplaces for Millennials in the US, and #11 on Fortune’s Best Medium Sized Workplace for Women in the UK.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.

WHAT YOU’LL DO

Global Services and Support (GSS) Operations strives to protect the investment in our Technical Support and Professional Services offerings by ensuring that our business partners have the insight, tools, and processes they need to run effectively and efficiently. You will report directly to the Director of SMS Operations and our organization is in an exciting transformative phase and you will have the potential for tremendous growth and leadership opportunities as Braze continues to expand. We are looking for someone who is highly motivated to make a difference, hands-on, and excited to grow with us.

SMS is our latest channel offering with demand rapidly increasing. SMS is a channel where there are different rules and regulations per country and there will be an opportunity for the analyst to streamline the tools and processes, per country, to underpin our SMS onboarding experience. You will collaborate with a erse cast across GTM teams, Product, Sales, RevOps, Growth, Alliances and our SMS partners. You’ll also be involved in other strategic initiatives critical to scaling our fast growing team. If you’re obsessed with problem solving, measuring success and surfacing opportunities through data, we want to meet you!

Operational Excellence

• Configure our customers’ SMS channel capability, including code procurement, globally
• Manage the SMS aggregators to achieve timely delivery of codes and also manage code inventory to achieve setup target times.
• Recurrent meetings with SMS aggregators to get latest updates on deliverability.
• Be the internal escalation point and center of excellence for SMS and mobile related issues.
• Be the subject matter expert on market requirements for SMS and guide our customers and internal stakeholders through the setup process.
• Work with Braze’s resellers and be the main point of contact for SMS deliverability.
• Interface with Sales, Product and GSS leadership teams on program logistics and operational needs. Also do training for internal teams.
• Establish and maintain documentation such as best practices, compliance and playbooks to support repeatability as we expand and onboard new markets and new SMS aggregators
• Establish and maintain country specific documentation to show differences in SMS deliverability globally and to provide expertise on this information internally.
• Input for tooling to aid the code procurement process

Process & Infrastructure

• Surface data, process, and technology issues through identification, measurement, and monitoring of our operations
• Identify error trends, rectify, and determine how to reduce these issues moving forward
• Improve existing workflows, find automation opportunities and work cross-functionally to drive scalable solutions
• Adapt and improve workflows as we onboard new SMS partners
• Evaluate, implement and use test tools to verify SMS deliverability globally.
• Bring new SMS aggregators onto the Braze platform and verify they work as expected.

Analytics

• Help develop a core set of success metrics along with a repeatable process to monitor and measure delivery success
• Automate and expand our reporting capabilities and cadences. This can include weekly/monthly/quarterly reports, forecasting etc.

WHO YOU ARE

• You’re capable of learning quickly and mastering complicated systems and manual processes
• Your attention to detail and accuracy is evident in all that you do; you possess a strong completer-finisher attitude
• You’re empathetic and customer-centric
• You’re process-oriented and enjoy the clarity of well documented processes and best practices that bring structure to chaos
• You’re capable of working independently but also energized from working within a team and cross-functionally to help achieve the company’s goals
• You embrace automation and are committed to continuous improvement
• You want to help our Support and Services teams build the path to scale
• Great communication skills, able to work with, influence & align with multiple stakeholders

WHAT YOU HAVE

• Bachelor’s Degree from a 4 year college or university (or similar experience-based proficiency level)
• 2-3 years experience in an operational role with a technical product, ideally in a SaaS, mobile or marketing automation oriented company
• Familiarity with SMS preferred
• Proven experience in process optimization / transformation in order to increase process efficiency, reduce time-to-market & support scalability
• Excellent communication skills, able to work with, influence and align with multiple stakeholders
• A desire to be hands-on in your daily work and drive accuracy through personal performance
• A strong mindset of problem-solving with multiple operational tools
• An understanding of the importance of analytical reporting to demonstrate progression towards your goals
• Analytically driven with Excel expertise and SQL skills a plus
• Experience modeling complex problems, both conceptually and tactically (spreadsheets, analysis tools, visualization)
• Bonus Points:
  • Knowledge of the Braze ecosystem
  • Experience with other tools like FinancialForce, Tray.io, Looker, Slackbots, PagerDuty, etc.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $49,500 and $76,500/year with an expected On Target Earnings (OTE) between $55,000 and $85,000/year (including bonus or commission). Your exact offer may vary depending on multiple inidualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT WE OFFER

From comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.

• Competitive compensation that includes equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Global presence, dog-friendly offices, and remote availability
• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
• Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work

Details of these benefit plans will be provided if a candidate receives an offer of employment. Benefits may vary by location.

If you are a California resident subject to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA) which comes into effect January 1, 2023, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

Staff Database Engineer

Remote Anywhere

Engineering – Data

Full-time, Onsite or Remote

Remote

About Kraken

As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide – our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.

To ensure Kraken is the right fit for you, please ensure you read Kraken Culture Explained to find out more about us!

The Team

Come work with a great team for one of the top (and most responsible) crypto exchanges in a rapidly evolving space. The DBA team is responsible for designing and implementing scalable solutions that allow the company to reliably and securely support our customer base. The role involves a combination of production support, support for other teams, and interesting project work to further scale and solidify the system.

Role

• Scaling a distributed high load
• MariaDB cluster making every and all performance optimizations necessary to improve throughput and scalability
• Enhance and improve our high availability, disaster recovery, backup/recovery and monitoring solutions
• Troubleshoot various performance / availability issues
• Manage database security, patching and upgrades
• Participate in 24×7 on-call rotation and provide off-hours production support

Requirements

• Expert knowledge of open source SQL databases, in particular MariaDB / MySQL (5+ years experience)
• MariaDB / Mysql internals knowledge
• Significant production experience in high volume situations dealing with advanced replication schemes, sharding, performance optimization
• Server management, maintenance and backup strategies
• Experience running Mysql on dedicated hardware and cloud instances
• AWS cloud engineering expertise across VPC, EC2, RDS, Aurora, S3
• Extremely proficient with best security practices
• Experience with common mysql db tools such as Percona toolkit, Openark, Sysbench
• Scripting (two or more of bash, python, go, ruby and/or perl)
• Version control (gitlab, github, bitbucket, etc..)
• Experience with docker and/or kubernetes/nomad
• Familiarity with monitoring/discovery/management solutions such as grafana, prometheus, consul, terraform
• Experience with proxies such as Haproxy, Proxysql, Maxscalesoft skills
• Great communication skills
• Strong attention to detail dependable / responsible in a mission critical environment
• Strategic thinker that is able to weigh trade-offs and prioritize
• Excellent team player that cares about people and their success
• It is a must that you are interested in cryptocurrency and actively involved in

#US #EU

We’re powered by people from around the world with their own unique and erse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. We encourage you to apply for roles where you don’t fully meet the listed requirements, especially if you’re passionate or knowledgable about crypto!

As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Actuarial Analyst

REMOTE, U.S.

DATA – ACTUARIAL

FULL TIME

REMOTE

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Ensures data integrity is maintained throughout the reporting lifecycle.
• Implements reporting and reconciliation workflows and document processes.
• Responsible for experience studies and medical trend studies.
• Responsible for running queries and providing required analysis in order to understand related drivers (such as medical cost and utilization), as well as providing insightful commentary and sensitivity modeling analysis.
• Reports production to support financial reporting and operations.
• Pulls ad-hoc reporting as needed.
• Performs research and collection of data, including data mining and reporting, which is -provided to various internal and external partners.
• Refers to senior level staff for assistance with high level problems that arise.
• Develops and test interim solutions, manages basic process changes, as needed, evaluates and monitors results making the appropriate changes/improvements as applicable.
• Automates manual reporting and analysis of business implication and trends.
• Drives efforts to continually improve data capabilities and quality of department analysis and reporting.
• Development of revenue and medical claims expense models for evaluating and projecting risk based contracts with health plan clients, ACOs and government partners.
• In depth claims of baseline and ongoing contract monthly data.
• Profitability analysis and drill down analysis into actual expected variances.

EDUCATION:

Bachelor’s Degree; Advanced Degree desirable or an equivalent combination of education and experience

EXPERIENCE AND REQUIRED SKILLS:

• 2- 5 years of related experience.
• Strong computer skills with demonstrated proficiency in word processing, spreadsheet, presentation, database and email applications.
• Strong interpersonal skills with the ability to collaborate with multiple departments.
• Excellent oral and written communication skills to effectively communicate with all levels of management.
• Pursuing ASA designation

Title: Technology Specialist, Emissions

Job ID: 34456

Location: Remote based, so global location could be considered

Technology Emissions Specialist

Multiple locations to be considered worldwide

We are a leading international provider of classification, compliance & consultancy services to the marine & offshore industry, helping our customers design, construct & operate their assets to the highest levels of safety & performance. We are shaping the industry’s future through the development of novel & innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

A vacancy exists for a Senior Emissions Specialist to support the development of LR’s Rules and Regulations for the design and construction of ships and offshore installations and associated products and services. The Emissions Specialist will be focused on ensuring the safe integration of the emissions management technologies being developed for use onboard ships and offshore installations for the management of a range of emissions considered harmful to humans and/or the environment.

The successful candidate is likely to have extensive knowledge and practical experience of emissions management technologies already in use onboard ships such as catalytic conversion of nitrogen oxide emissions but also knowledge, and ideally practical experience, of technologies related to the treatment of other harmful emissions such as carbon dioxide, methane and ammonia perhaps gained in an industrial, petrochemical or power generation environment.

Responsibilities:

• Provide Emissions technology expertise to the technology development plan and projects in support of the development of decarbonisation related products and services.
• Review and assimilate the results of Emissions technology related activities in support of the development of decarbonisation related products and services.
• Disseminate and communicate Emissions technology knowledge and experience internally through training, presentation, guidance, advice etc. and externally through client meetings, workshops, seminars, webinars etc to support the development of internal capability and support the delivery decarbonisation related products and services.
• Maintain an up to date knowledge of Emissions technology developments across the industry and provide Emissions technology representation to industry bodies, industry associations and industry working groups including regulatory development, standards development, technology development etc. and act as external point of contact for Emissions technology matters relating to decarbonisation.

Requirements:

• A degree or equivalent from a tertiary organisation recognised by Lloyd’s Register within the relevant field of engineering or physical science.
• Prior experience of current emissions management technologies used in Marine and Offshore together with knowledge of emissions management technologies used in industrial, petrochemical, power generation environment working gained in a design, manufacturing, integration or O&M capacity.
• Membership of an appropriate professional institution.
• Chartered or Incorporated Engineer status.
• Proficiency in the English Language commensurate with the work.

Diversity and Inclusion at Lloyd’s Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates ersity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

Copyright © Lloyd’s Register 2021. All rights reserved.

The Lloyd’s Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air – for the benefit of the public and the environment.

Senior Data Scientist

at Thumbtack

Remote, Ontario

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That’s why we’re building the only app homeowners need to effortlessly manage their homes knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $500B industry we must be doing something right.

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we’re creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.

Thumbtack by the Numbers

• Available nationwide in all 3,143 U.S. counties
• 70 million projects started on Thumbtack
• More than 4 million customers in the last 12 months
• Pros earn billions on our platform
• More than 8 million 5-star reviews for our stellar pros
• 1000+ employees and $3.2 billion valuation (June, 2021)

About the Data Science Team

We’re looking for data scientists with deep expertise in machine learning, optimization, building data products, and/or statistics. As part of a small product team you will have full ownership over your domain, so you should be a person who dreams big, then executes well.

At Thumbtack, the Data Science team is responsible for a wide variety of problems spanning machine learning, statistics, and computer science:

• Characterize marketplace dynamics. Thumbtack’s marketplaces consist of thousands of active markets across our service categories and U.S. cities. Via exploratory data analysis and experimental design, our team works to understand trends and behaviors within these markets.
• Improve customer and service provider matching. Matching and optimization algorithms are fundamental to Thumbtack’s product: we now service millions of matches per week. Identifying better matches between customers and service providers has an incredible impact on the experience of customers and professionals transacting on our platform.
• Model complex relationships in the presence of many confounding factors. Predictive modeling problems are everywhere across our product. Our team works to scope, design and implement machine learning models to support Thumbtack’s product.

Challenge

Our team is at the forefront of a massive amount of user data. We need to think a lot about both scaling as well as how to provide experiences for a wide set of users that we don’t necessarily know a ton about immediately. We are building experiences into our apps to onboard, engage, and re-engage our users and are constantly experimenting to produce delightful and consistent user experiences.

Responsibilities

• Design and execute experiments, collect and analyze data to characterize our product
• Architect and deploy machine learning systems to production
• Design and implement metrics that align with company goals
• Analyze a wide variety of data: structured and unstructured, observational and experimental
• Collaborate with engineering, marketing, and economists to use sound statistical practices.

Must-Have Qualifications

If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.

• M.S. or equivalent experience in Computer Science, Economics, Engineering, Math, Statistics, or other relevant technical field
• Expert knowledge of machine learning techniques: regression and classification, clustering, neural networks, boosted decision trees, etc.
• Ability to effectively read, write, and debug code in programming languages such as Python
• Good knowledge of probability and statistics, including experimental design, optimization, and causal inference
• Excellent written and verbal technical communication skills

Nice-to-Have Qualifications

• Ph.D. in Computer Science, Economics, Engineering, Math, or Statistics
• Expert knowledge of probability and statistics, including experimental design, predictive modeling, optimization, and causal inference
• Experience with large-scale distributed systems

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.

#LI-Remote

Benefits & Perks

• Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
• 20+ company-wide holidays including two week-long shutdowns
• Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
• Stipends for remote work support, home office set-up and internet
• Subscriptions and Employee Assistance Program for mental health and well-being
• Cell Phone Reimbursement, Thumbtack services (North America only)

*Currently, Thumbtackers can live anywhere in Ontario or British Columbia, Canada or the Philippines or in any of the following US states: AZ, CA, CO, CT, FL, GA, HI, ID, IL, IN, KS, KY, MD, MA, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, Washington DC. Our long term vision is to hire across all of the United States and Canada, but this expansion will take a few years.

Technical Writer

USA – Remote – US – Remote – EE

Full time

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It started with one ridiculously good idea – Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there. If that’s something you want to be apart of, apply today!

It started with one ridiculously good idea – Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there. If that’s something you want to be apart of, apply today!

Technical Writer

As a Technical Writer, you will prepare instruction manuals, journal articles, learning content, and other supporting documents to communicate complex and technical information more easily. You will also develop, gather, and disseminate technical information for use with customers, instructional designers, and process/workflow designers.

Responsibilities:

• Determine the needs of end users of technical documentation
• Study product samples and talk with product designers and developers
• Work with technical staff to make products easier to use and thus need fewer instructions
• Organize and write supporting documents for products
• Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
• Select appropriate medium for message or audience, such as manuals or online videos
• Standardize content across platforms and media
• Gather usability feedback from customers, designers, and manufacturers
• Revise documents as new issues arise

You will create operating guidelines, knowledge bases, customer support agent content, and frequently asked questions pages to help customer support staff, consumers, and other users within a company or an industry.

You will be expected to collaborate with hardware engineers, SMEs, product experts, and Support operations to manage the flow of information among project workgroups during development and testing. You must be able to understand complex information and communicate the information to people with erse professional backgrounds. You will proactively conduct research on their topics through personal observation, library and Internet research, and discussions with technical specialists.

Must haves:

• Demonstrated aptitude for quickly learning and understanding new technologies
• Keen technical curiosity, with outstanding research and problem-solving skills
• Ability to break down complex technical subjects and present them in an approachable way
• Clear and concise writing, with the ability to tailor style and vocabulary to the audience
• Strong drive to succeed and hunger for interesting challenges
• Commitment to following and improving team processes and style standards
• 5+ years of professional experience as a writer or content manager

Nice to haves:

• Familiarity with web technologies and web-based content creation tools
• Programming skills in any language
• An eye for visuals and graphic design, and familiarity with image editing tools
• Experience with other methods of presenting learning content, such as recorded video tutorials, live video streams, or instructor-led training
• Experience with 3D content in the game industry, or in another setting like design visualization, simulation training, or film production
• Bachelor’s degree in a related field or equivalent work experience

ROS Developer

Location: Winnipeg, MB, CA

JCA Technologies, a ision of AGCO Corporation, is seeking motivated iniduals for opportunities in developing and supporting the ROS2 C++ technologies underlying our projects. This inidual would be responsible for development and implementation of core technologies, techniques, and recipes at a platform level that our autonomous and machine control projects will use extensively. Having a set of performant, maintainable, well documented platform building blocks is critical for deploying multiple projects across Autonomous and Precision production-ready agricultural projects for various OEMs. These building blocks are the core infrastructure alongside the R&D involved in supporting the build, test, and deployment of the packages and containers deployed on real world hardware. Candidates will work in a team to prioritize and implement requests from internal and external needs.

Multiple positions are available based on previous experience with modern C++, ROS2, and software project lifecycles.

Experienced remote candidates within Canada and US will be considered.

The Work

The successful candidate will work in the following areas:

• JCA ROS2 Platform Technologies
  • Using ROS as a shared platform for customer applications, internal applications, and underlying technology for our Autonomous Framework
  • A modern ROS platform deployed across multiple controller architectures
  • Internal IP and building blocks that facilitate larger projects
  • Interfacing to UI, embedded controllers, and external drivers
  • Build, test, and deployment infrastructure
  • R&D of upstream ROS technology changes and needs
  • Open source development support
• OEM Applications using the ROS platform
  • Machine control applications in Precision Agriculture
  • Autonomous control applications
  • Translation of requirements and use cases into designs of ROS packages and nodes
  • Coordination of interface design and implementation between teams

The Tech Stack and Tools

As a ROS Platform Developer/Engineer you will work with and be exposed to some of the following hardware, technologies, protocols, and processes:

• Modern C++
  • C++11/17
  • Gtest and ROS launch testing
• ROS2 – our projects are built on ROS
  • Standardization of node techniques
  • Layout of system designs
  • Launch and Lifecycle management
  • Platform integration
• Python3
  • Framework helpers and testing
• Docker
  • Used for test, development, and deployment
• J1939, MQTT, REST
  • External integrations
• JCA Linux Controllers
  • Eagle (Nvidia Jetson based platform)
  • Hummingbird
• Test-Driven Development
• Continuous Integration and Continuous Deployment

The Team

The JCA Technology Engineering team consists of 30+ engineers and developers with hugely varied backgrounds and skills. At JCA we thrive on the collective ersity and experience of the team. ROS Platform Software Developer/Engineers will primarily be working within the ROS platforms team but expected to work closely alongside hardware engineers, embedded engineers, system engineers, and Full-stack developers.

Experience and Skills

The following are guidelines of what we are looking for in a candidate. Candidates who do not meet all of the criteria will be considered if they can demonstrate skills and experience in other relevant areas. At JCA we care more about your ability to learn new things and your passion for excellence in our craft than pre-existing knowledge of any specific technology. Every employee has access to an Udemy business account to continue learning in the areas in which they have an interest.

We are interested in hearing from both junior and senior applicants. Below are the Guidelines:

• A Bachelor’s or Master’s degree in Electrical or Computer Engineering from an accredited University, candidates with differing educational backgrounds with C++ software development experience will also be considered.
• C++ software project development, maintenance, and documentation
• Experience with ROS2 is not required, but highly valued
• Experience in software development on Linux and using Docker containerized code
• Experience debugging and troubleshooting on Linux and Docker
• Experience with distributed systems (Message-based communication, brokered and brokerless. Pub-sub and request-response)
• Interest in Test Driven Development, Continuous Integration and Continuous Deployment
• Strong interest in maintainable, supportable code that will be used actively by other engineers and developers

AGCO is an equal opportunity employer.

Data Analyst

at Level Ex

Remote (within the U.S.)

Open to Long-Term Remote For U.S.-Based Candidates – #LI-Remote

Level Ex is transforming the way medical professionals hone their skills by practicing high-risk procedures and earning training credit with the latest medical devices and diagnostic treatments in our industry-leading 3D mobile games. In the last five years Level Ex has exponentially grown, hiring top talent from the video games industry, the digital health ecosystem, and leading medical institutions. Our clients include top 20 pharmaceutical, biotech, and medical device companies including Baxter, Pfizer, Merck, and Medtronic, and leading medical associations.

We’re now looking for another experienced Data Analyst who, working across multiple teams, will deliver impactful insights to improve our games, develop compelling dashboards and data visualizations that expand the use of data for decisions in the company, build data pipelines for reporting, and use advanced analytics to demonstrate that our games can teach — all towards the mission of improving healthcare through play.

Why You Should Join Us

• You’ll work on interesting projects that are important to the company. Some example projects: build data models and dashboards for web-streaming applications; identify features within games that improve retention and depth of engagement; Improve the efficiency of player acquisition; teach our clients about the decisions players are making in the games.
• We are excited to use the best tools. Our Stack: AWS cloud data stack, with Fivetran, dbt, Snowflake, Prefect, Tableau and Github.
• The team is supportive. We have a positive, collaborative team culture focused on learning, growth and discovering global, long-term solutions.
• We’re set up for a positive work-life balance. We use 2-week sprint cycles and 6-month product roadmaps to foster a sustainable work-life balance.

What You’ll Do with Us

• You will report to the Director of Data & Analytics, in the Engineering Department.
• Build compelling data visualizations and dashboards that track important KPIs related to new products, player behavior, marketing, and operations.
• Author and present impactful data analyses to influential partners who can make changes based on your insights.
• Collaborate with partners in product, marketing, sales, engineering, game design, and finance/accounting to solve important business problems using data and analysis.
• Write efficient SQL queries for analysis, and building data models for self-serve reporting pipelines and internally managed data applications, using dbt.
• Answer ad-hoc data questions for team members tied to support product decisions and client engagements.
• Define telemetry and identify data and structure needed to analyze mobile games with different design patterns.
• Validate data to ensure availability across live apps, client projects, and future projects, and collaborating with Quality Assurance to ensure telemetry is correct.
• Use statistics and predictive modeling to achieve more efficient marketing, a clearer relationship between gameplay and learning, more predictable products, and smoother running software.
• Document pipeline details, dashboards, changes to telemetry, metadata, and data models.
• Provide guidance, code review peer review to staff on a growing data & analytics team.
• Debug and improve code from reading logs.
• Collaborate as part of a data and analytics team at a growing startup.

Who We Want to Meet

• 2+ years of professional experience with SQL for data analysis
• 2+ years of experience writing and presenting data analyses and data visualizations
• 1+ years of professional experience in building dashboards for reporting in tools like Tableau, Looker, Power BI, Preset, or other tools
• 1+ years of experience with one or more open source data science languages – Python or R.
• 2+ years of experience working in a data & analytics role like data analyst, analytics engineer, data visualization analyst
• Experience using data, analytics, statistics, and predictive modeling to solve business problems
• B.S. or M.S. in Computer Science, Mathematics, Statistics, Economics, Analytics, Engineering or equivalent combination of education and experience

How We Make You Happy

• Multiple health insurance plans with 100% company-paid premiums
• 401(k) with generous company-paid match
• 100% remote for all U.S. employees
• Family-friendly benefits; Dental, vision, and optional pet insurance, 4 weeks of PTO, 2 weeks of company holidays, and more!
• Monthly snack allowance sent to your home- or choose a snack pack instead
• Remote-friendly events ie. board games tabletop simulator, Jackbox Games, DEI events, game jams, virtual happy hours

Level Ex is the collective sum of all our inidual experiences, backgrounds, and influences and we pride ourselves in learning together. We are an Equal Opportunity Employer committed to building an inclusive and erse environment where everyone’s iniduality is respected, and everyone has an Identity. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

Director, Data Products

Remote – US

MyFitnessPal is a part of Mogul’s Top 100 Workplaces With The Best D&I Initiatives in 2022

At MyFitnessPal, our vision is to be the global catalyst for every body to achieve their healthy. We believe fitness starts with what you eat. We provide the tools and resources to reach your fitness goals.

The MyFitnessPal Product Team cares deeply about creating an experience-first culture. Our goals are instrumental in shaping the future of health and fitness through the discovery and execution of elegant digital experiences for mobile and web products. We collaborate and work closely with other designers, copywriters, product managers, developers, marketers, data scientists, data engineers, and project managers to envision, design, and prototype new growth products, features, and initiatives. We are passionate about identifying and connecting with our target users and becoming their advocates to influence our products to meet their needs.

We are looking for a passionate Director of Data Products who can help us shape the future of MyFitnessPal’s data strategy, platform and products. You will interact with the partnership team, business development, data science, data engineering, and other market participants to effectively prioritize opportunities. You will have a blend of vision and business sense, with the ability to challenge the status quo and extract the uniqueness of MyFitnessPal. You will report directly to the SVP, Product and work very closely with the VP of Data Platform.

What you’ll be doing:

• Ensure MyFitnessPal’s data-related platforms, products and services improve our food data quality, mobile app experiences, and enterprise API strategy at a global scale
• Lead and set the direction for product data-related teams
• Perform market analysis and build product plans
• Respond to RFPs and assist in partnership situations
• Prepare product impact assessments and reviews with engineering groups, and estimate efforts
• Apply expertise in industry best practices to deliver high-quality products with cross-organizational dependencies
• Coach and advocate for your teaminspiring and elevating them to their highest potential. Provide regular feedback and guidance, setting a high-quality bar and helping other team members rise to it
• Live our core values in all you do:
  • Be Kind and Care
  • Live Good Health
  • Be Data-Inspired
  • Champion Change
  • Leave it Better than You Found It
  • Make It Happen

Qualifications to be successful in this role:

• BA/BS degree, ideally in a Technology or Health discipline
• 10+ years of experience building data platforms and products
• Solid understanding of mobile apps and health space
• Experience with any of the following is highly preferred:
  • Data management verification/validation tools
  • Data provisioning (i.e., health data interfaces)
  • Enterprise data warehouses
  • Personalization
  • Enterprise APIs
• Excellent communication skills (verbal and written), good interpersonal skills, and ability to gather and understand requirements in the health sector
• Help other teammates grow through mentorship and coaching
• Have an interest in growing as both a product lead and a teammate
• Passion for helping millions of people achieve their health and fitness goals

Please consider applying even if you don’t meet 100% of the qualifications. Research shows you can still be considered for a position if you meet some of the requirements. At MyFitnessPal, we’re building a fitness product for everyone and believe our team should reflect that. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.

Full Time Employee Perks, Benefits, and Culture:

• Remote equal philosophy enabling you to work from any state in which we have operations in the continental U.S.
• Want to work in an office? We also have a physical office in Austin, TX
• Bi-annual, in-person company retreats to work, bond, and enjoy team-building activities
• Opportunities for team members to meet and connect in person for company paid lunches or working sessions
• Flexible time-off policy + flexible working hours (Unlimited PTO Plan)
• Competitive medical, dental, and vision benefits
• Safe Harbor 401K program
• Supported path in parenthood with fertility benefits and paid maternity and parental leave
• Monthly Wellness Allowance to assist team members to focus on their own physical and mental wellbeing and select wellness initiatives of their own choice
• Reward & recognition platform enabling peers to recognize and reward their peers for all the great work they do
• MyFitnessPal Premium
• Modern Virtual Learning and Development Library
• DEI Committee dedicated to ongoing efforts to foster a erse and inclusive workplace by setting actionable goals and evaluating progress
• Diversity training for employees
• A dynamic, motivating, and fun work environment

At MyFitnessPal, our mission is to enable people to make healthy choices. And it wouldn’t be possible without our team. We celebrate the unique POV that each person brings to the table and believe in a collaborative and inclusive environment. As an equal opportunity employer, we prohibit any unlawful discrimination on the basis of race, color, religion, military or veteran status, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability or genetic information. These are our guiding ideologies and apply across all aspects of employment.

MyFitnessPal participates in E-Verify.

Executive Assistant

• USA – Remote
• Scottsdale
• Remote – CO
• Ames
• Remote – AZ
• Denver
• Full time
• R6193

The Executive Assistant is the key liaison to Workiva’s Solutions Organization. This role will provide assistance for strategic and operational projects as needed and ensure preparation for meetings and events run smoothly.

Job Summary

The Executive Assistant will provide direct, confidential “right hand / gatekeeper” support and project assistance to one or a number of the Executive Management team. As the right hand and gatekeeper to the executive(s), this role is privy to the most sensitive and confidential aspects of the business line, is the liaison and a primary conduit of confidential and routine communication between the executive(s) and internal and external audiences. This role manages schedule, travel, expenses, oversees all logistical needs for on- and off-site meetings. May assist with coordinating personal and business schedules as required.

Responsibilities

• Acts as a gatekeeper (or serves as a first contact) and manages all calendaring, expense reporting and travel coordination for executive management level leaders they support.
• Initiating and compiling requests to support meetings, tasks, departments, etc.
• Coordinating and costing for large-scale events (i.e. sales meeting, department meetings, etc.)
• Running standard reports in various systems
• Supports specific processes or programs for cross functional teams across the company
• Frequently applies thorough knowledge and understanding of how the operations of the department impacts related functional groups, and applies this knowledge in their day-to-day interactions.
• Offers tactical guidance or recommendation to internal and external customers to resolve issues within established guidelines
• Provides coordination and support of complex assignments within a department or groups related to budget
• Other duties as assigned

What You’ll Need

Skills

• Business acumen; expert customer service; skill at multi-tasking; high degree of confidentiality and professionalism; ability to prioritize; background in managing single or multiple budgets; basic to advanced analytical skills

Communication

• Diplomacy and leadership courage required to regularly liaise with internal executive leadership and external audiences

Experience

• 5+ years of experience

Education

• Associate Degree or equivalent combination of education and experience

Travel Requirements

• 20% travel

Working Conditions & Physical Requirements

• Reliable internet access for any period of time working remotely, not in a Workiva office.
• #LI-REMOTE

How You’ll Be Rewarded:

• Salary range in the US:

$37.00 – $59.00 Hourly

• A discretionary bonus typically paid annually
• Restricted Stock Units granted at time of hire
• 401(k) match and comprehensive employee benefits package

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

Where You’ll Work

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.

• Customer Success: Always delight our customers.
• Trust: Rely on each other.
• Integrity: Do the right thing, every time.
• Collaboration: Share resources and work together.
• Innovation: Keep creating solutions and finding better ways.
• Inclusion: Support a erse community where we all belong.
• Accountability: Be responsible for your success and failure.

We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and erse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.

At Workiva, you’ll enjoy:

• Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
• Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
• Involvement: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and more
• Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.

Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value ersity of backgrounds, beliefs, and interests, and we recognize ersity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email

Workiva supports employees in working where they work best – either from an office or remotely from any location within their country of employment.

Title: Senior Software Engineer (Security & Privacy Tooling)

Location: Remote – USA

About You

As a Senior Software Engineer on our Platform Security team you will take high-ownership critical Security-related & Security-adjacent services for Abnormal. To be successful in this role you should think of yourself as a Software Engineer first, because ultimately you’ll be spending 60%+ of your time as a hands-on SWE (writing code & designing distributed systems & microservices).

We’re looking for a Senior Software Engineer with the following qualities:

• A mission-first drive to maintain’s Abnormal’s disruptively pragmatic ability to stop attackers and protect our customers (and our customer’s customers).
• A high sense of ownership in consistently providing products & experiences with direct real-world impact
• A principle-first approach to building scalable, customer-centric solutions
• An ability to iterate in real-time – solving novel problems, quickly and autonomously
• Someone who understand that excellence in Security means a careful and measure approach that results in a quality product our customer’s trust

A successful candidate will have the following qualifications:

• Bachelor in Computer Science or equivalent
• Professional exposure or non-professional passion for Security & Privacy
• Experience designing distributed systems and cloud infrastructure
• Experience with Cloud (AWS, Azure, or GCP) applications
• Proven track record of leading projects and delivering high quality software
• Ability to differentiate must-have versus nice-to-have Security & Privacy requirements

Skills that you may find helpful in this role:

• Experience with the challenges and best-practices with Authentication & Authorization (OAuth, SSO, mTLS, JWT, SPIFFE/SPIRE, etc.)
• An understanding of Personal Identifiable Information data & knowledge in ways to protect it
• Knowledge of encryption algorithms (symmetric vs asymmetric) and their applications

Skills/background that are NOT a fit for this role:

• Those Security Engineers coming from System, Network, or other operational security [we love you! It’s just not that team]
• Software Engineers who lack understanding of secure coding and defensive programming

About Abnormal Security

We’re the world’s fastest-growing cybersecurity company, dedicated to making the world a safer place, one inbox at a time. Through applying ML, AI, and behavioral data science to the cybersecurity space, we’re leading the charge on protecting the modern workplace from all types of attacks. We operate from a customer-obsessed mindset, dedicated to creating a best-in-class product that delivers on its promise, and our customers love us for it.

We take the same approach with our team as we do with our customers. We’re committed to designing an employee experience that provides interesting and challenging problems to work on in a supportive, low-ego environment. Our seasoned, successful leadership team is passionate about providing endless opportunities for every team member to learn and grow, and our entire company is committed to being 1% better every day. With 4.9 stars on Glassdoor and several recently announced workplace awards, our team thinks it’s going pretty well so far!

We know that it’s our team that makes us successful – and we’re just getting started! You can read more about our team here.

Our Values

Far from gathering dust in some forgotten corner, our values serve as our operating principles for every team member. We clearly define what values drive us, so our entire team works from the same foundation and understanding. From the CEO to the interns, all of us are held accountable to our VOICE Framework.

Our Benefits

Taking care of our team goes beyond the office. Our compensation and benefits philosophy is designed to put attract, motivate, and retain top talent:

• Compensation targeted to the 75th percentile (for both base salary and equity)

If we want top performers to join and stay with us, we need to pay accordingly. We pay at the 75th percentile (for both base salary and equity) of our competitive market, and we benchmark to higher cost of living cities (such as San Francisco and New York) no matter where our team members live. We standardize our pay, meaning we pay for the role and level, not for any particular inidual’s ability to interview or negotiate well.

• Equity is an important part of our total comp strategy

When the company does well, we all do well. Equity is an important and exciting part of our total compensation strategy as a pre-IPO startup. We’re guided by the belief our team members should share in the financial success of our company and grant equity accordingly.

• Unlimited PTO

All regular salaried team members enjoy unlimited PTO. We want team members to grow with us and a big part of that is making sure our team has the opportunity to rest and recharge. We also observe 12 holidays every year.

• 100% of healthcare premium costs covered

Taking care of our team goes beyond the office. We cover 100% of employee health care premium costs. If adding dependents, we contribute 75% of the health care premium cost, so you can be sure that you and your family are in the best possible health.

• Remote-first

Operating as a remote-first company means we get to work with talented folks, no matter where they live. We prioritize a balance of deep focus time with Zoom meetings, and regular in-person events.

As a fast growing startup, we continuously review, improve, and personalize our benefits offerings based on the team’s input. Don’t see something that’s important to you? Let us know!

Our Interview Process

We value transparency at Abnormal, and our interview process is no exception. You can read more about our interview process here.

Next Steps

If this job feels like something that’s a good fit for you, please apply via the link below. We can’t wait to meet you!

INCLUSION MATTERS: Abnormal Security is committed to creating a erse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Data Analyst

Remote 

Data

Full-time

 Remote

Loop is in the unparalleled position to provide data to our merchants that no one else can replicate. Data will be at the core of everything we do and some of our most critical work as we grow. Our future is to create data-based products that use modern techniques to deliver data and invaluable insights. We’re establishing the conditions to allow anyone to independently answer most of their business questions, and you’ll contribute to the frameworks and culture that reward the effective utilization of data across the organization.

The Data Team is part of the Engineering department and is responsible for analytics, data platforms, data engineering, and data science. Our work mainly involves:

– Building enterprise-wide data models for on-demand, tactical, strategic, and self-service data analysis.

– Maintaining, updating, and expanding the data platform.

– Developing data products.

– Conducting advanced analytics initiatives for internal and external users.

As part of the Data Team, the Analytics Team works in a hybrid operational model performing analyses for specific business functions such as Marketing, Merchant Success, Product, and Finance. The data used in this work comes from dbt models curated by the Analytics Engineering team, and depending on scope, recurrence, and audience, results are typically shared using either Hex or Looker.

As a Data Analyst at Loop, you’ll impact our ability to solve merchant problems and fulfill merchant needs. Your work analyzing and synthesizing large-scale data and outputs will guide business decisions made by stakeholders at all levels. You will be successful in this role if you’re self-motivated and can run projects independently while collaborating with team members and business stakeholders. Success in this role also includes partnering with stakeholders and deep ing into business problems while simplifying and communicating complex analyses into easily accessible and impactful terms in written and verbal formats.

Loop HQ is a state-of-the-art office located in Columbus, Ohio, and more than half of our team works remotely across the United States and Canada. You can choose to join us in the Columbus office or stay fully remote in this role.

Our tech stack: Fivetran, dbt, Google BigQuery, Looker, Hex

What You’ll Do:

• Be a master data storyteller, with strong knowledge of general business trends and the ability to put your own work in the broad business context.
• Extract data from various sources, perform exploratory data analysis, and cleanse, massage, and aggregate data.
• Develop analyses, tools, and ad hoc reports to support business decision making.
• Partner with and provide analytical support to Data Engineering and Analytics Engineering to implement analytic insights and recommendations into business processes.
• Write high-quality code (i.e., reliable, readable, efficient, testable), provide quality code reviews, and create comprehensive tests and documentation.
• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.

Your Experience:

• 3+ years of experience in data analysis, business intelligence, business analytics, or similar analytics roles.
• 3+ years of experience in writing and optimizing complex SQL.
• 1+ years of experience working with analytics visualization/dashboarding platforms such as Looker, Tableau, or Power BI.
• Experience finding, cleaning, and manipulating data from multiple sources to build analytical data sets.
• Experience defining simple, intuitive, and actionable metrics to focus decision making.
• An ability and interest in working in a fast-paced, ambiguous and rapidly changing environment.

Nice-to-have Experience:

• Statistical or scripting software such as Python, R, or SAS applied to data analysis.
• Knowledge or experience working with BigQuery or Snowflake.
• Background working in an Agile environment.
• Experience working at an ecommerce company.
• Product analytics experience.

In a perfect world, Loop wouldn’t exist. If we had our way, we’d live in a world where we’re mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn’t perfect and often breaks. Loop creates second chances.

We’re starting by revolutionizing the post-purchase experience. We’ve taken one of the most fragile commerce interactions – returns – and turned it into something consumers actually love, and that deepens our connection to brands and products.

We take connection seriously on the inside, too. We’re building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time – we’ll give you space and trust you to fill it.

Data Analyst

Employee Type

Full-Time Regular

Location

Remote

ob Description

Job Description: Data Analyst

Why Guaranteed Rate is the BEST Place to Work

Guaranteed Rate is one of the largest retail mortgage lenders in the United States. Headquartered in Chicago, the Company has 7,500 employees in 400 offices across the U.S., and is licensed in all 50 states and Washington, D.C. Since its founding in 2000, Guaranteed Rate has helped hundreds of thousands of homeowners with home purchase loans and refinances and funded more than $59 billion in loans in 2020 alone. The company has cemented itself as Positively Different by introducing innovative technology, such as the world’s first Digital Mortgage, by offering low rates and by delivering unparalleled customer service. Honors and awards include: Top Lender for Online Service for 2018 by U.S. News & World Report; Best Mortgage Lender for Online Loans and Best Mortgage Lender for Refinancing by NerdWallet for 2021; HousingWire’s 2020 Tecp00 award for the company’s industry-leading FlashClose SM technology; No. 3 ranking in Scotsman Guide’s Top Retail Mortgage Lenders 2019; Chicago Agent Magazine’s Lender of the Year for five consecutive years; Chicago Tribune’s Top Workplaces list for seven consecutive years. Visit rate.com for more information.

What Makes Our Team Awesome

We are a gritty group of passionate technologists on a mission to dominate the mortgage world!

The Information Technology Team within Guaranteed Rate passionately and consistently puts our customers first. We are building the latest technology to help create the best mortgage experience on the planet and get your mortgage, your way, anytime, anywhere. Whether that is improving our digital mortgage platform, automating loan coordination and underwriting processes, or building out the latest marketing and customer engagement platform, we’re doing it all. We build high performing, self-organized, cross functional agile teams that operate with minimal hierarchy. Information Technology team members hold self and others accountable and live and breathe the tenets of autonomy, mastery and purpose.

Who You Are

The Data Analyst will have a erse set of responsibilities supporting the design / build of data platforms that enable revenue generation, operational execution, reporting, strategic analysis and next generation Artificial Intelligence / Machine Learning. You will have the opportunity to leverage your data analysis and design skills to help Guaranteed Rate deliver upon the organization’s Data Strategy and Data Management Program. You will work cross-functionally across departments and enhance existing data platforms and build new information infrastructure that helps the business uncover insights, make clear visualizations, tell compelling stories, and drive action and outcomes. The ideal candidate is action-oriented and leverages their experience and academic training to pragmatically tackle complex data problems, including addressing regulatory obligations. The Guaranteed Rate Data Office engages with a erse array of stakeholders including both business and technology teams. The Data Analyst will deliver data platforms that help the organization realize data-driven decisions and operational optimization.

What You Do

• Analyze customer data to develop actionable insights to drive customer behavior and operational efficiencies
• Partner with Technology and Data Engineering resources to design, build and implement data platforms in support of analytics, reporting, marketing, operations, etc.
• Conduct root-cause data analysis to identify patterns and trends
• Explain data anomalies, develop data visualizations and reporting to drive key messaging and recommendations
• Deliver data-centric process improvement both inidual teams and cross-organization / multi-stakeholder projects
• Assists delivering the design, development, and maintenance of databases, data marts and dashboard tools; Orchestrates data quality / integrity improvements for critical data elements
• Support strategic projects related to new product deployment and customer-level aggregation deliverables
• Support Marketing data extracts, campaign execution including segmentation analysis. Provide observations and business context to deliver meaningful insights to business leads related to campaigns/offers

What Makes You a Perfect Fit

• 4+ years of progressive professional work experience building data platforms; expertise supporting/executing reporting & analytics, including working in teams of data analytic resources
• Experience and a working understanding of data profiling tooling and data analysis methodologies to understand data quality and identify data concerns
• Expertise with campaign execution tools and business processes, including data integration and data extraction processes
• Advanced understanding and proven experience using data management concepts, data normalization and ETL development
• Experienced building presentations with actionable insights
• Strong verbal and visual communication skills to present and explain data strategies, data deliverables and data analytic insights
• Excellent attention to detail and accuracy
• Proven experience with on premise and cloud-based data solutions (SQL Server, Azure, AWS, GCP, Snowflake), data modeling, metadata management, database design/build/implementation/management and data visualization tools/platforms
• Sound understanding of data governance concepts
• Hands on experience with SQL, Python, or R

Other Useful Details

Other Useful Details

Employee Type

Full-Time

Pay Range

80,000-100,000+ Bonus and/or Commissions

Location

Remote* or Chicago-based

Senior Technical Writer

US-Remote

Job ID

97689

Workday ID

R-029221

About the job

The Red Hat Customer Content Services team is looking for someone to join our Red Hat Documentation team. The position is for a technical writer, but you will work on far more than documentation. In this role, you will join a team that promotes customer loyalty and success through content development and delivery.

As a Senior Technical Writer on the team, you will define the scope of, quality test, and deliver writing projects while maintaining a customer focus by participating in existing feedback programs and consistently developing your technical expertise. Drawing from your passion for both technology and communication, you’ll work closely with developers, engineers, and other subject matter experts to create content that helps our customers understand our offerings and offerings and find the best solutions for their needs.

The Documentation team maintains their own GitHub repositories, manages their own testing, building, and deployment software, and works with Engineering teams to develop working code examples.

What you will do

• Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat’s offerings
• Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience
• Keep up to date on changes of our offerings, customer use cases, and support issues
• Master the use of our internal documentation toolchain, including the publishing platform and issue-tracking tools
• Work with Quality Engineering and Development to improve the accuracy of your documentation
• Work closely with Engineering teams to develop working code examples
• Participate in customer feedback programs to ensure customer relevancy of our content
• Devote time to research and understand the product as well as related trends and topics in microservices

What you will bring

• Enterprise-level technical writing experience, including collaborative writing experience
• Awareness of agile software development methodologies
• Familiarity with Red Hat’s products and related industry offerings
• Understanding and use of version control systems. Comfort with GIT is an advantage
• Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments
• Working knowledge and experience operating in a Linux environment using the command line
• Experience with modular/topic-based documentation
• Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes using industry best practices
• Experience in writing clear and concise procedural documentation for a technical audience
• Experience collaborating and directly interacting with globally-distributed stakeholders from erse cultural backgrounds

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from erse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of ersity that compose our global village.

COVID-19 Community Standards

Being a Red Hatter means caring for one another and taking steps to protect our colleagues, customers, partners, and communities, even as personal risk tolerances and country regulations vary.

Red Hat continues to support vaccination against COVID-19 as one of the best steps we can take to contribute toward ending the pandemic and to keeping one another, our customers and partners, and our communities safe. Globally, our approach is to comply with vaccination or testing requirements in countries with them.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Title: Salesforce Developer

Location: United States

Full Time

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States. (9:30am EST daily stand up calls)

About the job:

The Salesforce Developer will be working closely with other developers to ensure all code is consistent with architectural standards and design for the Humanitarian Services Group. This position is part of a collaborative team, responsible for understanding business requirements, LOE estimation, custom development and maintenance of code, code review, updating of technical documentation, and writing unit test scenarios.

The Salesforce Developer has the skills and experience in declarative and programmatic capabilities (Apex, Lightning Flows and Visualforce) of the Salesforce Platform and data modeling to develop complex business logic and interfaces. You will be responsible for successful delivery of both enhancement and run & maintain projects.

What you will be doing:

• Develop Apex (classes and triggers), Lightning pages, Lightning Web components, Visualforce (based on specific requirements) to extend Salesforce as needed • Develop and maintain Lightning Flows • Develop Salesforce Integrations using APIs, Webservices, etc. • Build custom Force.com applications. • Adhere to Salesforce best practices, maintain code documentation, and write/maintain test classes to ensure coverage for all custom development • Troubleshoot and resolve production issues. • Actively participate in design and sprint planning sessions, offering relevant solutions and input. • Estimate level of effort for stories and/or epics based on business requirements and knowledge of the platform. • Participate actively in all Scrum events. • Other responsibilities as assigned.

Scope: Inidual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.

Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

What we need from you:

• Overall, 7 years development experience with minimum 3 years of experience as a Salesforce developer required. • Bachelor’s degree in Computer Science, Information Technology, or equivalent experience • Salesforce Platform Developer I certification is required • Proficient in Lightning Flows • Extensive development experience with Apex Classes/Controllers, Apex Triggers, Visualforce • General web development experience with HTML, CSS, JavaScript • Web Services development or experience with the Salesforce APIs (REST/SOAP/Bulk, etc.) • Experience with Lightning Web components, DevOps Tools like GIT, Azure DevOps, Jenkins, etc. • Understanding of the Salesforce product suite including Salesforce1, Service Cloud, Experience Cloud (Communities) and AppExchange solutions • Demonstrated understanding of the capabilities and constraints of Salesforce applications required. • Self-motivated with the ability to work independently and as part of a team • Excellent communications skills • Ability to work extended hours/on call support as needed to support any major outages, especially during Hurricane season.

Our Commitment to COVID-19 Safety: The American Red Cross requires all new hires be fully vaccinated against COVID-19 as a condition of Employment, except in states where it is prohibited by law. This means that all iniduals working for the organization must be fully vaccinated against COVID-19 by the start of their employment or seek an exemption. Upon being offered a position, iniduals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation at the time of offer and your request must be approved prior to hire.

What’s in it for you:

For those candidates located in Colorado, New York or Connecticut, the annual salary range for this position is $110K – $120K. We do not offer an annual bonus for this role. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your inidual circumstances. We will review specific salary information at the time of phone screening based upon your location.

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

• Stay Healthy: Medical, Dental, Vision Plans • Paid Family Leave: 12 weeks paid at 80% • Relax with Time Away: PTO + Holidays • Save for your Future: 401K with up to 4% Match • Employee Assistance: 24/7 Mental Health Resources • Disability and Insurance: Short + Long Term • Service Awards and Recognition: 1 year + 5 year • Career Development: Pay for Performance, Ongoing Education

Title: Technical Support Agent

Location: Remote United States

Hi there! We’re PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we’re off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!

Position Description

Our New Hartford Call Center is looking for a career-driven inidual who likes a fast-paced support roll. This is an entry level position with a lot of room for growth and upward mobility. We promote from within, so this is a chance to get in on the ground floor and work your way up. If you like working with computers, customer service and a fast-paced work environment, please apply!

Shift:

Tuesday- Saturday 8:00 am-4:30 pm EST

Why We Need You

• Provide first level problem solving for Point of Sale hardware and software, including, but not limited to, operational and technical problems
• Utilize service management systems gathering and maintaining service incident data
• Contribute to the knowledge management system and adhere to and continually review published escalation and work flow procedures based on ISO 9000
• Ability to work a variety of shifts, including weekends and holidays, perform to defined standards, carry out special work assignments, and meet all conditions of employment
• Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction
• Perform customer service administrative task as assigned and understand customer database and processing customer part requests
• Decisions are limited and routine for which clearly defined procedures are documented
• Must display genuine concern and ownership for customers’ situations
• Exercise sound judgement and analytical skills in determining a resolution to problems
• Provide and obtain general information which is technical in nature
• Work with moderate supervision
• Additional contacts are PAR and third-party service management and field engineers

What We’re Looking For

• A minimum of one-year Customer Service experience. Helpdesk experience preferred.
• Problem solving, communication skills, typing, and basic Windows computer knowledge is required.
• Networking experience is desired.
• AAS degree in electronics technology, computer science, or its equivalent is a plus.
• A+ certification and Microsoft certifications are also a plus

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to iniduals with disabilities in accordance with applicable laws. If you’d like more information about your EEO rights as an applicant, please click here.

Title: Senior Machine Learning Infra Engineer

Location: US Remote

Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 300,000 neighborhoods across 11 countries.

Meet Your Future Neighbors

At Nextdoor, machine learning is one of the most important teams we are growing. Machine learning is starting to transform our product through personalization, driving major impact across different parts of our platform including our newsfeed, our notifications, and our ads relevance. Our machine learning team is lean but hungry to drive even more impact and make Nextdoor the neighborhood hub for local exchange. We believe that ML will be an integral part of making Nextdoor valuable to our members. We also believe that ML should be ethical and encourage healthy habits and interaction, not addictive behavior. We are looking for great engineers who believe in the power of the local community to empower our members to make their communities great places to live.

The Impact You’ll Make

You will be part of a scrappy and impactful team building data-intensive products, working with data and features. You will help build the foundational Machine Learning (ML) infrastructure that ML engineers will use for years to come as we ramp up our effort to introduce machine learning into our platform. You should be comfortable with petabytes of data, writing crisp design documentation, and building, debugging, and maintaining highly available distributed systems. The Machine Learning platform that you build will empower developers throughout Nextdoor to build better ML products more quickly than ever before.

What You’ll Bring to The Team

• You will design, implement and integrate the next generation of Machine Learning infrastructure to empower our Data Scientists and Machine Learning engineers to build machine learning (ML) models that make real-time decisions for the Nextdoor platform.
• You will collaborate with other engineers and data scientists to create optimal experiences on the Core ML platform, including but not limited to: the featurestore, the real-time serving layer and the offline training system.
• Bring a deep empathy for customer needs and insights as well as an intuitive grasp of the business problems we’re trying to solve.
• Extensive experience in one or more of the following languages: Python, Go, Java, or Scala.
• Experience in designing, building, and debugging distributed systems.
• Proven engineering skills. Experience of writing and maintaining high-quality production code.
• A strong ability to partner with other data engineers throughout the company, and consult, design, and review their projects.
• Strong collaboration and communication skills, both verbal and written.
• Ability to succeed in a dynamic startup environment.

Bonus Points

• Master / Ph.D. in Computer Science, Applied Math, Statistics, Engineering or a related field.
• 4+ years of industry experience of applying machine learning at scale.
• 4+ years of experience in building performant and scalable backend services.
• Experience with Python, Kubernetes, Go, Kafka, Docker, Spark, SQL, AWS and the Unix environment.
• Experience with machine learning libraries and frameworks like Xgboost, Sklearn, TensorFlow, PyTorch, etc..

Rewards

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create one overall rewards package.

The starting salary for this role is expected to range from $163,000 to $268,000 on an annualized basis, or potentially greater in the event that your ‘level’ of proficiency exceeds the level expected for the role. Compensation may also vary by geography.

We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date would be within the first 3 months of your start date.

Overall, total compensation will vary depending on your relevant skills, experience, and qualifications.

We have you covered! Nextdoor employees can choose between a variety of great health plans. We cover 100% of your personal monthly premium for health, dental, and vision and provide a OneMedical membership for concierge care.

Title: Sr. Support Engineer

Location: Remote

We are ExtraHop. We’re on a mission to provide security teams with the intelligence they need to confront and stop advanced threats like supply chain attacks, zero day exploits, and ransomware attacks. Cyber attackers still have the advantage. We’re taking it back with creativity, intellectual curiosity, and a sense of humor. Are you ready to help us reclaim the upper hand?

We’re growing fast and we’re looking for people who love to build things: products, companies, markets, and their careers! Think you have what it takes to work on one of the best teams in the industry? Read on.

We are looking for a Support Engineer who can be flexible on shifts. This is a growth role and a great entry point for an ExtraHop career. Real opportunities exist for career advancement within Support or in other business units. Support is the place to prove your worth and develop a base for career growth in the company.

Duties and Responsibilities

As part of the Support team, you will be both working with customers to resolve technical issues using a variety of internal resources and providing data analysis to understand and troubleshoot systems.

• Provide hardware and firmware deployment support for ExtraHop appliances, including issues with data feeds from network infrastructure, virtual switches, and packet forwarders
• Document incident cases, feature requests, and customer questions
• Escalate technical cases to the appropriate technical resource
• Act as the single point of contact for customer questions and concerns
• Provide professional, concise communication with customers
• Act as a team player to augment the Remote Data Analysis team duties including preparation of analysis reports

Required Qualifications and Experience

We’re looking for a Support Engineer who can help us grow to the next level as a company. As a starting point for this hands-on position, you’ll need the following background:

• At least one years of experience in IS or IT
• Experience with Unix/Linux based operating systems
• Working knowledge of networking and virtual systems
• Working knowledge of the OSI Model
• Excellent customer service, organizational, and documentation skills
• Working knowledge of networking protocols including TCP/IP, DNS, DHCP, and multicast
• Working knowledge of application protocols including HTTP, SSL, FTP, SMTP, and LDAP
• Four-year degree or equivalent in a related discipline such as information technology, computer science, business, or engineering

#LI-REMOTE #LI-KI1

ABOUT EXTRAHOP

Cyberattackers have the advantage. ExtraHop is on a mission to help you take it back with security that can’t be undermined, outsmarted, or compromised. Our dynamic cyber defense platform, Reveal(x) 360, helps organizations detect and respond to advanced threats before they compromise business operations. We apply cloud-scale AI to petabytes of traffic per day, performing line-rate decryption and behavioral analysis across all infrastructure, workloads, and data-in-flight. With complete visibility from ExtraHop, enterprises can detect malicious behavior, hunt advanced threats, and forensically investigate any incident with confidence.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. In 2020, we’ve already been named a Best Place to Work by Inc., Computerworld, BuiltIn Seattle and Seattle Business Magazine, and we’ve been named to Wealthfront’s Career-Launching Companies list for the last four years. Forbes named ExtraHop to its 2020 AI 50 List, as well as the list of 20 Best Cybersecurity Startups to Watch. In 2019 and 2020, JMP Securities put ExtraHop on its Elite 80 List as one of the most strategically positioned private companies in the cybersecurity industry. SC Media has named ExtraHop an Industry Innovator for enterprise network detection and response for the past two years.

We offer compelling benefits* to our employees, including:

• Health, dental, and vision benefits
• Generous Paid Time Off and Holidays + Paid Volunteer Time
• FSA and Dependent Care Accounts + EAP where applicable
• Educational Reimbursement
• 401k with employer match or Pension where applicable
• Pet Insurance (US only)
• Generous Parental Leave

*Benefits outside of the US vary by region.

We are intentional about our culture, ersity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At ExtraHop, we believe that the best products, services, and companies are built by strong teams that include a ersity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success.

We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Our people are our most important competitive advantage, leading the charge against nation-states, cyber criminals, and insider threats.

Ready to join us? #Extrahop #Security #NDR #informationsecurity #cybersecurity #cloudsecurity #infosec #LI-Remote #LI-Hybrid #LI-Onsite

Director Of Information Security Operations

JobID

12068

Position Level

Director

Team

Information Technology

Position Type

Regular

Working Time

Full-Time

Locations

Alpharetta, Georgia, Remote, Remote, Springfield, Missouri

Travel Requirements

15%

Description & Requirements

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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

Director of Security Operations will be joining our Gladiator Managed Services team that is tasked with providing comprehensive services that include around-the-clock management, correlation, and monitoring of multiple security layers specifically designed and developed for financial institutions to safeguard information assets, IT infrastructures, and business continuity by identifying and addressing internal and external security threats.

In this role, you will be responsible for managing the day-to-day operations of our managed security service business. Areas to be managed include: Implementations, Customer Support, Monitoring and Professional Services. You will work closely with our governance group to ensure operational activities remain compliant with corporate policies & procedures, manage customer escalations, interface with sales to position our products/services, provide strategic direction for our managed security services, prepare annual budgets, and manage a P&L. The ideal candidate will have familiarity with the financial services sector with a strong background in information security and operations management.

This position will be filled to work at the following Jack Henry office locations: Alpharetta, GA, Springfield, MO, or Remotely within the U.S.*

The target salary range for this position is $122,300 $180,000, based on location and experience.

What you’ll be responsible for:

• Directly and through subordinate managers:
  • Oversee accurate and timely installation of information security products and services. Ensure installations meet customer expectations and are in accordance with contract terms and conditions.
  • Ensure continuous protection of customer data through delivery of services such as monitoring, alerting, fraud detection, incident response and testing.
  • Manage post-sales product support activities and facilitates resolution of problems on any and all products. Ensure appropriate training, documentation, and tracking to maximize client satisfaction.
  • Manage client relationships and ensures service delivery meets and exceeds client expectations and service level agreements.
  • Review and analyzes monthly client billing to ensure appropriate invoicing.
  • Support the sales process with pertinent information such as installation dates, technical specifications, and capabilities, and may participate in sales meetings.
• May perform other job duties as assigned.

What you’ll need to have:

• A minimum of 10 years of experience in the Information Security field.
• A minimum of 8 years of formal leadership experience.
• CISSP, ISSMP, CISM, CRISC certification or obtained ability to obtain within 6 months of hire.
• Experience working in a managed services provider (MSP) or within a complex enterprise.
• Strong presentation skills.
• Ability to travel up to 15% to attend JHA meetings, trainings, and/or professional conferences.

What would be nice for you to have:

• Bachelor’s degree.
• Familiarity with the financial services vertical, specifically banks and credit unions.

If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this posting, we still encourage you to apply. We’re eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, “Do the right thing, do whatever it takes, and have fun.” We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business and our society stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.

Senior Offensive Security – Cybersecurity Engineer

Why Liberty Mutual?

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do drives a transformational shift at Liberty Mutual.

This role can be remote or located at one of our onsite locations.

This opportunity requires strong knowledge of common security vulnerabilities and a keen interest in learning and advancing the tools, tactics, and techniques leveraged by the Offensive Security team. This candidate will be a part of a highly skilled team and will:

• Conduct application, cloud, network, and infrastructure penetration tests to identify and/or validate vulnerabilities and attack chains.
• Design/build scripts, tools, or methodologies to enhance offensive capabilities.
• Effectively communicate findings, attack paths, and recommendations to technical and executive stakeholders through written reports and verbal presentations.
• Collaborate with erse business partners to ensure the impact of the risk is understood, managed, and remediated.
• Able to take on special assignments that may require additional on-the-fly learning.
• Ability to multi-task with various engagements that range in technical and non-technical capabilities.
• Participate in Purple Team activities with defenders in the organization, working collectively to develop defensive use cases rapidly.

Qualifications:

Required Skills:

• 2-7 years performing Offensive Security operations in an enterprise environment
• Demonstrated expertise in Offensive Security such as: CVEs, bug bounties, CTFs, or independent security research
• Certification such as: OSCP, OSWE or the ability to obtain within 6 months
• Excellent written, verbal, and interpersonal skills with the ability to adapt messaging to executive, technical, and non-technical audiences

Preferred Skills:

• Deep knowledge in at least one programming/scripting language (Python, C/C++, PowerShell, etc.)
• Experienced and skilled with the common tools associated with penetration testing (Metasploit, Burp Suite, Cobalt Strike, Bloodhound, Impacket Suite, etc)
• Offensive Security experience in cloud technologies (AWS/Azure)
• Exploitation and/or OffSec research experience of containerization technologies
• Deep knowledge in analyzing and debugging API frameworks
• Experienced in presenting technical analysis of security research or technical topics in the form of presentations, webinars, formal publications, white papers, or blog posts
• Ability to work autonomously, meet deadlines, and deliver impactful results.

Job Specifications:

Reference: 2022-50317

Category: Technology Primary Location: Remote Schedule: Full-Time

Salary: USD-$115,500.00-–-$161,600.00-/-Year

Education Level: Travel: As Needed

TECHNOLOGY COORDINATOR

ABOUT US:

The Surfrider Foundation is the world’s largest grassroots coastal conservation organization dedicated to the protection and enjoyment of the world’s ocean, waves, and beaches for all people through a powerful activist network. We have achieved many important victories by persuading state, federal, and local decision makers to protect vital coastal and ocean resources. These accomplishments demonstrate the important role of recreational users in advancing coastal and ocean stewardship. Since 1984, Surfrider’s appeal is not only our strong reputation and track record of success, but also the lifestyle and values we embody.

By joining the Surfrider Foundation, you will be welcomed into an open and inclusive network of incredibly supportive and collaborative people who work hard and play hard. You will have the opportunity to work with dedicated people who are also passionate coastal users with their feet in the sand and toes in the water. You help bring together erse voices and perspectives to provide our community with the leadership and tools necessary to make a difference at their beach and in coastal communities across the United States. At Surfrider, we build leaders and we are problem solvers; our culture sets us apart and influences everything we do. Coastal recreation is fun and working at Surfrider is too.

OPPORTUNITY:

The Technology Coordinator will be responsible for maintaining the organization’s technology infrastructure, ensuring the efficiency of systems to meet project deliverables, and preventing delays in operations. The Technology Coordinator will mainly provide helpdesk support to our staff and volunteer network and assist in the creation of tech policies and processes for the organization. The Technology Coordinator will also support Technology Department tasks and projects, like user migrations or setting up new services. We’re ideally seeking an inidual with a skillset of Help Desk Level II or comparable experience.

This is a hybrid position. The Technology Coordinator will work remotely, but must be able to access our office in San Clemente, CA as-needed.

Reports to: Sr. Technology Manager

DUTIES & RESPONSIBILITIES:

• Assist administering Google Workspace, including account creation, recovery, and migrations.
• Provide various tech assistance to staff and the chapter network as needed, identifying and troubleshooting common computer and networking issues
• Provisioning new computers for staff: Configuring laptop accounts, log-ins, programs installation and more
• Responsible for maintaining inventory of hardware and depreciation of assets, providing new equipment and upgrades as needed
• Troubleshooting: Mac OS configuration, network settings
• Case/Ticket Management – Salesforce Service Cloud
• Interfacing with staff and volunteers by email and by phone.

QUALIFICATIONS & EXPERIENCE:

Must-haves:

• Minimum of 3 years of experience with Help Desk Level I experience, and must currently be at Help Desk Level II
• Good communication skills and prior customer service experience
• A proactive and solution-oriented approach
• Willingness to e into documentation
• Comfort and effectiveness with spreadsheets

Good to have, but not required:

• Professional Google Workspace Administrator certification
• Experience working within a non-profit setting

SALARY AND BENEFITS:

The Surfrider Foundation offers a salary that is competitive with other national, not-for-profit conservation organizations.

The salary range for this position starts at $70,000.

Benefits include medical, dental and vision coverage monthly premiums compensated 100% by Surfrider Foundation, Long-Term Disability insurance, Employee Assistance program (EAP), Section 125 Flexible Spending Account (FSA), 401(k) plan with partial employer matching. Surfrider also provides paid holidays, vacation and sick time.

Phone inquiries and walk-ins will not be accepted – thank you for understanding.

JEDI COMMITMENT:

The Surfrider Foundation is committed to fostering a just, equitable, erse, and inclusive organization for all people who protect and enjoy the world’s ocean, waves, and beaches. Our success and impact depend on learning from our community, standing in solidarity with our allies and working towards a more just future, both for our organization and the environmental movement as a whole.

The Surfrider Foundation is proud to be an equal opportunity workplace that is committed to attracting and retaining a erse workforce. Together we strive to create and maintain working and learning environments that are inclusive, equitable and welcoming. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other protected class.

Sr Data Analyst – Target Circle

remote type

Remote or Hybrid

locations

1000 Nicollet Mall, Minneapolis,MN 55403-2542

Full time

job requisition id

R0000262404

About us:

Target is an iconic brand, a Fortune 50 company and one of America’s leading retailers.

Behind one of the world’s best loved brands is a uniquely capable and brilliant team ofanalysts, scientists, product owners and engineers. The Target Data & Analytics team creates thetools and data productsto sustainably educate and enable our business partners. Join Target’s Marketing Data Analytics team where your goal will be to help the Marketing team make impactful data-driven decisions. You will do this by becoming a trusted advisor to your partners through thought leadership, data acumen and effective storytelling. A role with Target’s Marketing and Digital Data Analytics team is a chance to help develop our in-house strength for getting the maximum value from Target’s many data assets. We see data as a product, and as an opportunity to refine our approach to the ever evolving retail landscape. Together, we create positive impact across Marketing initiatives that require actionable insights, measurement, and analysis, to server our guests better.

About this career:

• This role is centered around data, analysis, metrics development, experimentation (A/B Testing) and its application to Target Circle, Target’s Loyalty Program
• Develop impactful visualizations and insights and be able to communicate them to business partners in a clear, compelling manner
• Be expert in Data function and integrate with business partners and other data teams to accurately assess Target Circle strategies
• Drive creation of problem statement, approach, and the metrics and measurement strategy, including success criteria, to determine and improve the value of your work through a deep understanding of the business, business process, data ecosystem and rapid data mining
• Be self-directed and drive execution towards outcomes, understand business interdependencies, conduct detailed problem solving, use independent judgement and decision making to deliver as per product scope, provide inputs to establish product/ project timelines
• Define and measure success rate of how dashboard/analysis/insights are adapted into decision making, create feedback loops to enhance analysis
• Champion learning forums, or be a mentor to help increase awareness and adoption of current technical topics relevant for Data Analyst competency e.g. BI tools and technologies; Descriptive & inferential analytics

Job duties may change at any time due to business needs.

About you:

• Bachelor’s degree with strong academic performance in a quantitative field; or strong equivalent experience
• 4+ years of work experience in analytics or consulting, background in retail or marketing preferred
• Advanced SQL experience writing complex queries
• Solid problem solving, analytical skills, and data curiosity
• Support conclusions with a clear, understandable story that leverages descriptive statistics, basic inferential statistics, and data visualizations
• Ability to synthesize business objectives into the measurement needs for a project workstream, and be able to develop objectives & key results
• Excellent communication skills with the ability to speak to both business and technical teams, and translate ideas between them
• Experience in AB Testing methods, including statistical analysis
• Experience in analytics tools such as: SQL, Excel, Hadoop, Hive, Spark, Python, R, Domo and/or equivalent technologies

This position may be considered for a Remote or Hybrid work arrangement based on Target’s needs. A Hybrid work arrangement means the team members core role will be a blend of virtual and onsite at a Target location. A Remote work arrangement means the team member worksfull-time from home oran alternatelocation that’s not a Target location, does not have a desk at their primary HQ work location and may travel to HQ up to 4 times a year.Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. The salary range is :$65,600.00 USD – $118,100.00 USD. Pay is based on several factors which may include, but are not limited to education, work experience, certifications, labor markets, etc. In addition to your salary, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Title: Senior Security Engineer (Remote)

Location: United States

Who we are

At Path we believe behavioral health should be treated with the same respect, rigor, and focus of other chronic diseases. We’re building the future of mental health, and in 20 years we’ll look back and be astounded that we ever treated the physical before the mental.

What we’re solving

Over 65 million Americans suffer from a treatable mental health issue – that’s 1 out of every 5 people. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. We’re here to fix this.

How we’re solving

Path is at the intersection of tech + mental health with thousands of therapists, psychiatrists, and other mental health services delivering care through a virtual first approach. Our platform matches patients with exactly the right person for their needs, whether it’s experience with a certain condition, gender, race, location, life experience, etc.

The Role

As a member of Path’s Foundation Engineering team, you’ll be able to focus on doing your best work and create a real impact with a team of like-minded people who waste minimal time on unnecessary overhead. We’re looking for motivated engineers who thrive by helping the team set direction as much as executing on it.

In this role, you will:

• Help set technical direction and process for the team as it grows, especially as it shapes our cybersecurity posture
• Work with the team to build systems and APIs that will protect vital customer data at scale
• Mentor and grow the members of your team
• Work across the company to shape the future of the engineering organization
• Take on broad technical ownership of systems across our product and internal tools

Here’s what we’re looking for:

• 6+ years of software engineering experience, with 4+ in a security-focused job
• A problem-finder mindset
• Comfort and skill with working in a highly autonomous, collaborative environment
• Experience shipping secure and compliant backend APIs, systems or infrastructure at scale
• Holding yours and others’ work accountable to a high quality bar
• [bonus] Experience working with Ruby on Rails

Our Team

Path is a respectful, upbeat, and remote-first team united by our mission of simplifying behavioral healthcare services. We want our employees to be themselves and celebrate each other’s differences. We trust our employees to do what’s best for patients and our fellow team members without bureaucracy. We prioritize self-care and are building a sustainable business for the long term.

As Part Of Our Team, Full-Time Employees Receive

• The ability to work from wherever you want within the US
• Competitive pay and benefits that don’t change based on your location
• 2 company-wide shutdown weeks each year to focus on self-care
• Paid parental leave to support you and your family
• Medical, dental, and vision insurance through our employer plan
• Access to our 401K
• Access to an Employer Assistance Plan (EAP) through our insurance plan
• The equipment you need to ensure your home office sets you up for success

Technical E-Learning Training Specialist

Remote – US

Who we are:

BigID is a data intelligence platform for data privacy, security and governance. We’re leading innovation in all things data: with new, modern, and ML-driven solutions to age old problems – helping customers drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

Headquartered in New York City with a worldwide presence, we are building a global team with a passion for innovation and next-gen technology. BigID has been recognized for its data intelligence innovation as a World Economic Forum Technology Pioneer, named to the 2021 Forbes Cloud 100, #19 on the 2021 Inc 5000 (the list of fastest growing private companies in America), and an RSA Innovation Sandbox winner.

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, ersity, integrity, and collaboration.

Our Ideal Candidate:

You are self-motivated, technical, hands-on, and intellectually curious. You are comfortable interacting with people at all levels of the organization. You have the passion and the patience to mentor others and help them become better at their job. You love creating exemplary learning content that benefits external and internal learners.

You customize your delivery style depending on the target audience, and you have the resourcefulness, creativity, strategic thinking, and desire to solve complex educational challenges. You are willing to assume a pivotal role in serving the learning needs of global cross-industry professionals in a key technology forefront. You acknowledge the concerns and unique business challenges of clients, bringing their perspective back into the organization.

Who we seek:

As a client-facing Technical Training Specialist, you will assist with content writing and deliver a variety of educational programs to global BigID partners and customers through in-person and remote venues. You will advance internal and external knowledge initiatives, help drive adoption of BigID’s technology within enterprise customers, and help manage the certification program. You will also manage and leverage various training systems to schedule, track, and support all educational activities.

In this role, you will serve as a technical hands-on coach to customers, partners, and colleagues, acting as a trusted authority on solution value and use cases, best practices, and general product knowledge. Training sessions are delivered remotely and in-person, depending on client need. Some domestic and international travel will be required.

Ideal candidates will have prior experience in post-sales, engineering, or customer success. Prior software development or enterprise support experience is a strong plus but not mandatory.

What you’ll do:

As a Technical Training Specialist, you will:

• Deliver in-person and remote training for all BigID course offerings, including standard customer/partner training and internal technical training for field teams.
• Work closely with the Training Content and Delivery Manager, and field, product, and engineering teams to enhance and improve existing content and develop new training content.
• In collaboration with the Training Content and Delivery Manager and other technical trainers, design and produce eLearning content (videos, interactive presentations, exercise labs, and other interactive training offerings), emphasizing clarity, quality, and engagement.
• Assist with training discovery and planning calls with prospects, explaining our training portfolio and helping with course tailoring tasks as relevant.
• Contribute to and enhance internal and external knowledge assets like the technical knowledge base, technical documentation, technical blogs, and white papers.
• Provides detailed feedback and guidance to Product Management and Engineering teams arising from customer use cases, functional requirements, and product enhancement requests.
• Take ownership of BigID University’s social media channels, contribute daily content, and build a global following.
• Manage all social media promotion and outreach of BigID University and in-person training events.

What you’ll bring:

• An undergraduate degree in Computer Science, Information Technology/Systems, Instructional Design, or other related technical disciplines (professional experience may be considered in lieu of a formal degree).
• 2+ years of professional experience in information technology, ideally in a customer-facing hands-on role involving professional services, consulting, customer success or product implementation.
• 2+ years content writing experience, including static slides and hands-on exercises.
• 2+ years of customer-facing technical training delivery experience.
• Demonstrable experience as an eLearning Designer, Instructional Designer, or Curriculum Developer in an industry domain.
• Software development or other technical background.
• Excellent communication, presentation, and organization skills.
• Experience with modern eLearning tools and approaches including video authoring, audio editing and narration, and related technologies.
• Knowledge of Linux, Docker, and Kubernetes.
• Experience with cloud environments (AWS/Azure), databases (Oracle/MySQL), enterprise applications (Salesforce/SAP).
• Experience with social media content creation, promotion, and metrics.

What’s in it for you?!

Our people are the foundation of our success, and we place a high priority on offering a wide range of benefits that make our team happier and healthier.

• Equity participation – everyone shares in our success
• Flexible work arrangements
• Medical, Dental, Vision, 401k – that go into effect your first day

Our Values:

We look for people who embody our values – Care, Do,Try & Shine.

• Care – We care about our customers and each other
• Do – We do what it takes to make a positive impact
• Try – We try our best and we don’t give up
• Shine – We shine and make it our mission to always stand out

The annual base salary range is $75,000 – $90,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with inidual and company performance.

Title: Technical Program Manager, Corporate Security

Location: New York, NY; San Francisco, CA; Chicago, IL; Austin, TX; Tempe, AZ; Seattle, WA; United States – Remote

About the Team

This role is on the Planning & Program Management team that partners with the broader Security, IT and Enterprise Technology organizations. Our team ensures successful delivery for the highest priority efforts across these functions. This position will focus on security programs for tools and processes within core corporate technology solutions.

About the Role

This 100% remote role reports to the Chief of Staff, Planning & Program Management for Security and IT at DoorDash.

The ideal candidate brings a strong technical background in corporate technology and security, adaptability in a fast-paced environment, and excellent communication and collaboration skills. DoorDash Program Managers are able to successfully balance delivery with fostering a collaborative and inclusive work environment by using DoorDash values as guideposts.

You’re excited about this opportunity because you will

• Make an impact: Lead program teams solving our biggest challenges, delivering information security solutions that bridge people, process, and technology to sustain end to end security and scale to meet a 5x future.
• Nurture partnerships: Establish strong relationships across our Security, Corporate Technology, Legal, HR, and Engineering teams, connecting our thought leaders to the teams that can deliver on their vision.
• Lead by example: Mentor and coach junior peers on our growing program management team, upleveling the entire organization through your experience and library of best practices.
• Build our playbooks: Build the foundations for knowledge sharing and delivering with consistency.
• Make us 1% Better Every Day: Leverage your technical acumen and program management expertise to continuously identify, and lead, opportunities to improve our IT and Security execution.

We’re excited about you because

• You have 7+ years of experience leading programs across Engineering and IT platforms, demonstrating growing responsibility over time. You have at least some experience leading security efforts, such as data loss prevention, device trust, or internal detection and response.
• You have a deep understanding of identity and access management, security best practices, and a solid understanding of SOC2, SOX, and PCI compliance requirements.
• You are adept at seeing the big picture without losing focus on the details when needed. You’ve successfully focused disparate teams and competing priorities toward a common goal.
• You evaluate solutions for impacts to people, process, and technology. You are capable of identifying gaps and raising issues, even when it’s uncomfortable, seeking the optimal solution.
• You have extensive experience navigating erse, global organizations and building healthy relationships regardless of role or level.
• You are comfortable taking action in the face of ambiguity, leading teams forward and re-calibrating as more information is available.
• You exhibit decision making maturity by assessing multiple factors to determine priority and by understanding when incoming requests require urgency or compromise.
• You can navigate processes required to obtain funding, set forecasts, and procure software and services.

Data Analyst (Remote – Work from Anywhere)

at Xapo Bank

Remote – Anywhere

Work from anywhere, impact everywhere

Diversity is at the heart of who we are at Xapo Bank. We’re a fully distributed team of over 200 talented people that work remotely from 50+ countries around the world.

We work hard, think globally, and inspire each other to learn and grow. We are committed to changing the way things are done.

To achieve that, we search the world for the best people for the job. This is how we are transforming the world of digital banking.

Our team is worldwide, our capacity for innovation, limitless.

Join our remote team of dreamers and doers as we take Xapo Bank to the next level

Although we are headquartered in Gibraltar, this is a full time, 100% remote position.

Work from anywhere!

Position overview

We’re seeking a highly collaborative, analytical, and curious fast-learner to join us as Data Analyst at Xapo. They will closely work with the Head of Data offering execution support.

Responsibilities

• Work together with the Head of Data to attend the reporting requirements of the organisation: from ad-hoc requests coming from the product team to recurring financial and regulatory reports
• Get a deep understanding of Xapo’s data environment with Head of Data’s support
• Ensure the quality, reliability and accuracy of all the reports and analyses provided
• Collaborate with stakeholders to understand their needs, translate them into data requirements and use your data analytics skills to support decision making within Xapo teams
• Assist stakeholders in interpreting and using data in their day-to-day work

Skills needed

• Advanced SQL knowledge
• Proven working experience in data analysis
• Advanced descriptive analytics skills
• Problem-solving skills
• A methodical and logical approach
• The ability to plan work and meet deadlines
• Accuracy and attention to detail
• Strong communication skills
• Ability to work in a fast-paced and dynamic environment.
• Collaborative mindset.

Other requirements

• A dedicated workspace
• A reliable internet connection with the fastest speed possible in your area
• Devices and other essential equipment that meet minimal technical specifications
• Alignment with Our Values.

Why work for Xapo?

IMPACT GLOBALLY, WORK REMOTELY.

• Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world.
• Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge.
• Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best – from books to conferences, you’ll get a yearly budget for your inidual learning and development goals.

Title: Senior Data Scientist

Location: San Francisco, CA

Mission Lane is revolutionizing access to financial tools to pave a clear way forward for millions of Americans on the path to financial success. We strive to create solutions no one ever has before, to redefine the financial industry for the better. Sound like a mission you could get behind?

YOUR RESPONSIBILITIES

Mission Lane, is hiring for the following roles in San Francisco, CA: Senior Data Scientist to coordinate the development, validation, and delivery of algorithms, statistical models, and reporting tools to provide usable information to the business.

Duties include: design, execute, utilize, and maintain software engineering servicing applications; manage the effective operations of critical systems; implement effective data-driven engineering processes, providing transparency, and predictability; coordinate work with software engineering team members to evaluate their performance; establish analytical rigor and statistical methods to analyze large amounts of data; support to recruit engineering personnel, technical staffing, and project teams formation; apply programming skills and introduce best practices to the team to encourage the adoption of new ideas; track and analyze metrics and data to measure and improve the health, capacity, skill level, engagement and productivity of our engineering teams; coordinate the planning and delivery of complex technical projects; foster a culture of growth from within through mentorship; work with our product team to fulfill our deliverables roadmap; promote Mission Lane and our team to the broader SF engineering community; deliver quality software, maintain excellent operations and level of service, and help teams continuously improve; and influence our technology decisions with our CTO.

Telecommuting Available.

OUR REQUIREMENTS

Master degree (or foreign equivalent) in Computer Science, Biomedical Engineering, Information Technology, Information Systems, Computer Engineering, Engineering or a related field and two (2) years of experience in each of the following: Agile methodologies or SAFe Software Development Principles; Designing data models and solutions for analytical and reporting use cases; Machine learning, statistical analysis, and predictive modeling; Python, R, and SQL; Oracle, Teradata, or DB2; Hadoop, Hive, MySQL, and NoSQL; Tableau and Power BI; and Software development lifecycle.

#LI-DNI

At Mission Lane, we’re looking for people who have the courage to take on new challenges. If you need accommodations to perform at your highest potential throughout the application and/or interview process, don’t hesitate to reach out.

We’re committed to ensuring our team members have balance in their lives. Our comprehensive benefits package* provides the support you need to thrive at work and at home.

• Work: An engaging culture with access to training programs and advancement opportunities
• Life: Full health, dental, and vision benefits, Flexible Spending Account (for medical and childcare expenses), paid parental leave, and a 401k Company Match
• Balance: Generous PTO, flexible schedules, a Calm App subscription, and more.

*Benefits may vary by location

More about Mission Lane:

Mission Lane is based in the U.S., with offices in Richmond, Virginia & San Francisco, California. Founded in December 2018, we’ve rapidly grown to almost 2 million customers.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. And by clear we mean credit without crazy fees that only increase debt. Most traditional credit card companies either overlook or overcharge this group because they have less-than-prime credit scores or no score at all. We decided this just wouldn’t do.

We understand that everyone doesn’t have the same opportunities. We also know that everyone joins us at different stages of their financial journeys. Providing access to clear credit was a critical first step, but our work isn’t done. We are actively developing new products designed to meet our customers where they are, according to their needs.

We get it – life happens. That’s why Mission Lane is hard at work paving a better way forward.

Just like for our customers, Mission Lane creates opportunities for our employees to learn, grow, and prosper. We strive to create an environment that brings out the best in everyone, everyday.

Senior Site Reliability Engineer

Location: Remote

The role:

The Senior Site Reliability Engineer will be responsible for creation, maintenance, and ongoing monitoring of key parts of Newsela’s infrastructure stack. You will be writing code primarily in Terraform and Python to build out a sustainable and reliable platform for our suite of applications and services. Additionally, you will contribute to the discovery, experimentation, and selection of critical parts of our software development lifecycle, from continuous integration to release management and instrumentation. You will work with other members of the Site Reliability and Engineering teams to ensure that the code and infrastructure created are well documented and easy to understand by developers of all skill levels. Reporting to the Vice President of SRE and Data Systems, you will partner closely with our application development teams to ensure that the code that they write is easily deployable to a highly available and performant environment, both in the course of active development and within production environments.

Why you’ll love this role:

• As a member of our growing site reliability team, you will have the opportunity to impact the student and teacher experience by ensuring our applications are highly available and incredibly performant
• You will also gain exposure to a wide scope of technologies, from container orchestration and data pipelines to observability platforms and release management tooling
• You’ll have the opportunity to make substantial decisions about the direction of Newsela’s infrastructure as code platforms
• You will have the responsibility and opportunity to manage and optimize the cost effective SRE deliveries, and lead and mentor a talented team of Site Reliability Engineers
• You will have a direct impact on overall application uptime and quality, which will ultimately scale Newsela’s ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide

Why you’re a great fit:

• You have 4+ years of experience in a site reliability engineering, devops, or platform engineering roles in a cloud environment using AWS, additional experience with GCP is a plus
• You have strong experience in building infrastructure solutions using Terraform
• You are very comfortable in using Python language and bash scripting for building tools and platform engineering solutions
• You have experience with Database Operations using Postgres and/or MySQL
• You have strong experience in building and maintaining CI/CD pipelines using tools like Drone, CircleCI, etc, alongside experience working with containers (Docker, Kubernetes), and networking (TCP/IP, VPCs, DNS)
• You’re comfortable working with observability solutions including logging, monitoring, and alerting using tools like AWS Cloudwatch, Datadog, Sentry, Loggly, or similar tools

About Newsela:

One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child may have unique learning preferences, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels — from +100 of the best sources — that is relevant to the erse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela.

Why you’ll love working at Newsela:

• Health & Wellness: Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul
• Work From Home: Almost all of our roles are fully remote – tech stipend included!
• Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself
• Time Off: Flexible PTO to recharge, including Sabbatical Leave
• Inclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes
• Professional Development: Annual stipends for continued education, regular manager training sessions, lunch & learns, and inidual growth plans aligned with your personal and professional aspirations
• Make A Difference: No matter your role or department, the work you do each day helps shape the future of education and improves the lives of students and teachers

Title: Manager of Data Engineering

Location: Chicago, IL / US-Based Remote

As a leading financial technology platform, OppFi powers banks to bring credit access to millions of everyday consumers who are locked out of mainstream financial options. We go beyond our mission – to help people rebuild financial health – and go further to ensure we keep the customer at the center of everything we do. We are creating a Customer-obsessed culture, with the capital C .

And it starts with our team here. We are a team of caring, innovative, and inclusive iniduals who thrive in being immersed in erse talents, expertise, perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We welcome iniduals who want to make a difference in the financial system through creating and building simple, transparent products that facilitate credit access, enable savings, and build wealth.

A few other fun facts about us. OppFi is an Inc. 5000 company for six straight years, a Deloitte’s Technology Fast 500 , the seventh fastest-growing Chicagoland company by Crain’s Chicago Business, and was named on Built In’s 2022 Best Places to Work in Chicago.

What you get to do:

Data Engineers are important members of the Database team who work collaboratively to design database solutions to meet our reporting, analytics and data science needs. Our team supports architecture, design, ETL, and database administration tasks for both OLTP systems (PostgreSQL) and data warehouses (Snowflake).

Reporting to the Director, Data, you will:

• Lead a team of 5-8 Database Engineers working on architecture, design, ETL, and database administration tasks
• Leverage Snowflake to make several layers of OppFi data available for reporting, Data Science and analytics
• Enforce corporate data security, development and privacy standards in the Snowflake and PostgreSQL environments
• Support and refine Business Intelligence and Data Warehouse environments at both a strategic/architectural level as well as an operational level
• Work with our Data Science team to better leverage Snowflake’s Data Science-related features in their workflows
• Focus on the efficient usage of Snowflake across OppFi both in terms of ROI as well as performance
• Operate in close partnership with the Platform engineering team to develop PostgreSQL and Snowflake infrastructure
• Participate in a weekly on-call rotation about once every 2 months
• Participate in the hiring process for technology candidates within a well-defined process

What you will bring to the team:

• 8+ years of experience of hands-on data engineering and/or administration experience, preferably including both Snowflake and PostgreSQL databases
• At least 2 years of supervisory experience as a manager/lead of an engineering team
• Substantial hands-on SQL experience (required)
• A sense of customer service and empathy
• An ability to lead, motivate, and grow a team of incredible engineers
• An ability to communicate effectively with a wide range of people, from very technical engineers to senior corporate management about data-related issues

Our Tech Stack:

• Airflow
• Snowflake
• AWS
• Datadog
• Terraform
• Harness
• Hevo
• PostgreSQL
• Jira

Reports to: Director, Data / Staff Engineer, Data

Job Level: Manager

The minimum salary for this role is $165,000. The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.

The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.

Total Rewards and Benefits

OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual.

Manager, Help Desk

US – Remote

As an IT Service Desk Manager, you’ll bring a process and customer service-oriented mindset to managing and day-to-day operations of an internal IT Service Desk and support team.

We’re looking for someone with experience in managing and growing a support and Service Desk team. The IT Service Desk Manager (SDM) is a critical role in any IT Service Management (ITSM) operation. You will be responsible for overseeing the day-to-day activities of the Service Desk to ensure our internal customers receive the support and service they require. In addition to managing daily operations, you will also be responsible for monitoring and reporting on operational KPIs to ensure the support team is meeting established business SLA and resolving issues in accordance with policies and procedures.

About you:

You’re an established IT leader who serves as a mentor and plays coach to high-performing operations teams. You know your stuff when it comes to corporate security and compliance, and you find creative ways to implement best practices in those areas. And what you don’t know, you’re willing to figure out with your peers. You are process-oriented and rigorous in following up on your plans and commitments. Above all, you value servant leadership and you are driven to support the needs of every employee who walks through Stack Overflow’s hallways (virtual or otherwise), no matter their role, personal background, or technical experience level. You enable every Stack employee to support the erse developer community we are nurturing.

What you’ll do:

General Management

• Hiring employees
• Training
• Process definition
• Tooling
• Policy definition
• Setting and tracking team goals and objectives
• Mid-year and annual reviews

Service Operations

• Mentoring and coaching
• Escalations
• Workload balancing
• Operational performance monitoring
• Continuous improvement
• SLA compliance
• KPI reporting
• SOP creation and maintenance
• Vendor Management

Other Duties

• Special projects
• Service Transition
• Changes and releases
• Liaising with internal team and various stakeholders

What we’re looking for:

• Servant leadership mindset – one that models humility and empathy through action
• Conflict-management skills
• Prioritization skills including prioritizing the work of others and managing multiple priorities
• Ability to quickly assess the impact of a given situation
• Communication skills across the organization i.e. peers, staff, executives, end-users, and other types of stakeholders
• Experience with multiple hardware and software platforms
• 5+ years’ experience directly managing high-performing IT support or IT operations teams, or commensurate experience preferably in an ITIL organization
• Ability to work with remote employees across many time zones
• Experience with both security and compliance (ISO 27001/SOC2 a plus)
• ITILv3 Foundation (or higher) certification requires v4 preferred
• Knowledge of Fresh Service or other ITSM ticketing systems
• Ability to travel domestically and internationally (5%-10%)

Also note: If this job interests you but you aren’t certain if you meet all of the requirements, apply anyway!

Our ecosystem includes

• Google Suite
• Freshservice
• Azure
• VMware
• Okta
• Cisco and Meraki Networking Gear
• Bash, Python, Powershell
• Windows and Linux servers
• Mac and PC laptops
• Workspace One and Carbon Black
• Github

Product Manager, Digital Asset Security

at Ripple

London, United Kingdom

Ripple is a crypto solutions company that is driving a new era in finance, doing for value what the internet did for information: enabling its instant and seamless flow around the world. We call this the Internet of Value, and in the short term its development will create powerful gains in financial efficiency, access and inclusion, using cryptocurrency as a universal asset. Long term it will launch – just as the original internet did – new industries that bring people and places closer together, and this time related to money, and every other kind of value as well: from stocks to art, scientific discoveries to commodities, votes to intellectual property, and more.

To get value to move like information moves today, we build on and support the development of one of the world’s fastest, most sustainable and reliable public blockchains. We build everything with both an inclusive vision and pragmatism, so while others are incrementally improving the digital economy through apps and technical workarounds, our team is fundamentally re-engineering the way value moves. It’s already driving new efficiencies to help businesses be more successful and erse, helping people make the most of their money – and we’ve only begun to discover what it’s capable of doing.

With offices in San Francisco, New York, London, Mumbai, Singapore, So Paulo, Reykjavk, Washington D.C., and Dubai, we have more than 500 global employees and hundreds of customers (including some of the world’s biggest banks) in more than 55 countries and six continents.

The Role:

The Product Manager will be responsible for core functional aspects of defining our product strategy and development in the digital asset security space, including protection, access, support and functionality. The ideal candidate is data-driven, process oriented, technically adept and has a proven track record of achievement.

Responsibilities include product expertise, the creation of product requirements, project schedules and supporting materials in partnership with engineering, design, legal, compliance, content and service teams. The product manager provides day-to-day cross-functional leadership to ensure the timely delivery of projects which meet established feature, usability, content and quality requirements.

The successful candidate should thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on-the-fly. The position requires interaction with a wide variety of internal stakeholders at various levels of the organization. Candidates must possess the ability and willingness to balance client needs with business priorities and articulate the rationale behind decisions. They must also have exceptional project management skills.

Responsibilities:

• Collaborate cross-functionally with engineering, design, legal, finance, marketing, compliance and other teams to develop and steer product strategy, roadmaps, and business plans
• Execute all phases of the product development lifecycle (e.g., lead the development of new product features and initiatives from ideation and MVP through to scale)
• Perform research and competitive analysis to gain market insights across the industry
• Define and analyze metrics, and iterate quickly to deliver superior UX. Be the ultimate owner of product performance and business impact
• Write technical PRDs, manage backlogs, and effectively prioritize new features vs. tech debt
• Develop product documentation, specifications, wireframes, site-maps, and process flows
• Engage in extensive User Acceptance Testing, ensuring products are built to requirements
• Facilitate communication across all project phases and proactively alert management of changes to scope, timelines and resources
• Engage with customers to understand their problems and how best to solve them

Requirements:

• Experienced product manager; preferably in crypto, tech, fintech or financial services
• Self-described as some combination of the following: creative, humble, ambitious, detail oriented, hard working, trustworthy, eager to learn, methodical, action oriented, and tenacious
  • Strong quantitative and analysis skills, including SQL and a language like Python
  • Strong verbal and written communication skills
• Demonstrated ability to lead projects affecting many functions, including product, engineering, finance, legal, compliance, and support
  • Solution oriented, highly-motivated and proactive self-starter that is outstanding at building relationships and collaborating with peers, senior leaders, and cross-functionally to prioritize and produce not only great results, but also great experiences doing the work
• Strong grasp of information architecture and user experience best practices, including:
  • Experience writing specs, PRFAQs, PRDs and creating roadmaps with product and engineering team members
  • Experience designing/documenting REST APIs with modern tools, e.g. OpenAPI
  • Deep understanding of project management principles and best practices, including ticket management in tools like JIRA
• Strategic thinker who applies creativity to problem solving, and handily takes a big idea from thought through to execution with a track record of success breaking down and solving ambiguous problems
  • Proven success building product experiences
  • Deep empathy about the end-user experience and creating business value

Preferred Qualifications:

• Experience in either (or both) traditional finance and the digital asset / crypto space, including experience working in a regulated environment and collaborating with legal and compliance teams
• Understanding of custody, credit, and settlement mechanisms and networks
• Familiarity with Multi-Party Computation (MPC), Hardware Security Modules (HSM’s) and Role-based Access Controls (RBAC)
• Background in computer science, software engineering or applied mathematics
• Experience building and leading teams

WHO WE ARE:

Ripple is doing for value what the internet did for information: enabling its instant and seamless flow around the world. We call this the Internet of Value (IoV). Using blockchain and cryptocurrency technology, Ripple is dedicated to creating powerful gains in financial efficiency, equity and inclusion. In addition, Ripple is developing and enabling the future use cases that will catalyze the new digital economy for governments, businesses and consumers.

Ripple has offices in San Francisco (HQ), New York, London, Mumbai, Singapore, So Paulo, Toronto, Reykjavk, Washington D.C. and Dubai.

WHAT WE OFFER The resources and support to be your best at work and beyond:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can e deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• *Ripple is Flexible First: you have the option to work remotely, from our offices, or a combination of the two within the 11 countries we are located around the world.*
• Weekly all-company meeting – business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team off-sites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Bonus Flexibility Program: Participants in the Corporate Bonus Plan have the option to elect to receive their annual bonus in cash, equity or XRP, or a combination.
• 100% paid medical and dental and 95% paid vision insurance for employees starting on your first day
• 401k (with match)
• Commuter benefits
• Employee giving match
• Mobile phone stipend

Take Care of Yourself

• Twice a quarter R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Flexible vacation policy – work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees. Interns – please discuss benefits with your recruiter.

Ripple is an Equal Opportunity Employer. We’re committed to building a erse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

Technical Content Writer

Remote – USA

Stellar Development Foundation (SDF) is looking for a talented and experienced content writer to join our team. You will be influential in shaping how we frame the story of Stellar, especially its technological differentiators and innovation projects, to the world. You will collaborate with teams across SDF like engineering, tech strategy, ecosystem, and more. This role requires a high level of creativity, attention to detail, ability to distill complex topics, and project management skills.

In this role, you will:

• Research and create content geared towards educating the world about Stellar
• Drive the creation of thought leadership content from our technical leaders to evangelize our message
• Drive short and long-form content to be distributed across blogs, external media placements, educational videos, SDF social media, ebooks, and email
• Contribute to our editorial calendar and manage our technical content pipeline to meet deadlines.
• Refine new and existing content based on web data metrics to maximize engagement.
• Edit and proofread content across teams to ensure a high quality standard
• Collaborate with the engineering and product teams to illustrate exciting technical developments and innovations for our developer audiences

You have:

• A portfolio of content pieces ranging various mediums and topics. Bonus points if you’re able to convey the technical nitty-gritty into high-level storytelling
• You have 3+ years of experience with content marketing, communications, or journalism
• You are knowledgeable about blockchain technology, open source software, or financial tech – and have experience writing about them
• You have an editorial mindset and the ability to explain break-down high level concepts for different audiences
• Strong communication and writing skills and ability to work across business lines and at different levels of management
• Proven track record in crafting compelling thought leadership content
• Ability to use data and analytics to drive decision making
• Self-driven, exceptionally detail oriented, and able to manage cross-functional projects within a growing organization

We offer competitive pay with a base salary range for this position of $100,000 – $150,000 depending on job-related knowledge, skills, experience, and location. In addition, we offer lumen-denominated grants along with the following perks and benefits:

USA Benefits/Perks:

• Competitive health, dental & vision coverage
• Flexible time off + 15 company holidays including a company-wide holiday break
• Paid parental leave
• Life & ADD
• Short & Long term disability
• FSA & Dependent Care Accounts
• 401K (4% match)
• Employee Assistance Program
• Monthly gym allowance
• Daily lunch and snacks in-office
• L&D budget of $1,500/year
• Company retreats

About Stellar

Stellar is a decentralized, fast, scalable, and uniquely sustainable network for financial products and services. It is both a cross-currency transaction system and a platform for digital asset issuance, designed to connect the world’s financial infrastructure. Dozens of financial institutions worldwide issue assets and settle payments on the Stellar network, which has grown to over 4 million accounts.

About the Stellar Development Foundation

The Stellar Development Foundation (SDF) is a non-profit organization that supports the development and growth of Stellar, an open-source network that connects the world’s financial infrastructure. Founded in 2014, the Foundation helps maintain Stellar’s codebase, supports the technical and business communities building on the network, and serves as a voice to regulators and institutions. The Foundation seeks to create equitable access to the global financial system, using the Stellar network to unlock the world’s economic potential through blockchain technology.

We look forward to hearing from you!

Privacy Policy

By submitting your application, you are agreeing to our use and processing of your data in accordance with our Privacy Policy.

SDF is committed to ersity in its workforce and is proud to be an equal opportunity employer. SDF does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.

Technical Writer

Mounds View, Minnesota, United States Remote

ID: 22000IC0

Travel

No

Careers That Change Lives

This position is responsible for planning, research, and technical writing support for medical device industry product labeling within CVG Technical Communication.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

This position can be remote in the US.

A Day in the Life

• Exceptional writing and communication skills.
• Write clear, simple content that speaks to customers in their own language.
• Collaborate openly and effectively with a range of stakeholders, including writers and subject matter experts.
• Manage multiple projects and communicate status proactively.
• Successfully negotiate project schedules, plans, and milestones.
• Understand how regulations, laws, and standards influence content design.
• Understand the impact of localization on English content.
• Maintain design documentation to support quality and regulatory process requirements.
• Effectively communicate the appropriate level of detail based on the audience.
• Take direction to be able to work independently and make sound decisions.
• Express ideas clearly and diplomatically.
• Give and receive constructive feedback.

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume.

• Bachelors degree required with minimum of 2 years of relevant experience

OR

• Advanced degree with 0 years of experience

Nice to Have

• Excellent problem-solving skills
• Strong attention to detail and accuracy
• Authoring in XML in a single-source content development environment
• Ability to work effectively across disciplines to implement creative solutions to complex problems
• Experience creating content for software or apps
• Proven experience managing software documentation projects
• Ability to learn and adapt to changes in technology, processes, and requirements
• Writing for a global audience
• Knowledge of Medtronic products and quality system
• Understanding of product labeling development in a regulated industry
• Understand industry trends in technical communication, information architecture, and content development

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

Database Coordinator

About Us

We are a small team of dedicated nonprofit professionals who are accelerating the development of high performance, animal-free, and more sustainable materials for the fashion, automotive, and home goods industries.

About This Position

We are looking for someone to serve as our database coordinator, working with various c-suite executives to gather, organize, and share information needed by our various programs. This position will initially only be responsible for designing, maintaining, and overseeing the internal database but with the potential to grow into overseeing a public facing database.

This person will report to the Project Manager but will also have significant engagement with our Chief Partnership Officer and the Innovation team.

How You Will Make a Difference

In this role, you will oversee the collection and maintenance of information in our databases which will help us better serve our audiences and brand clients.

Data Collection and Maintenance

• Design, maintain, and oversee the systems and processes for the collection of information about our audiences including, but not limited to, material companies, investors, incubators/accelerators, scientists, and brands with a strong preference for an automated system using off-shelf technology.
• Work with the programmatic subject matter experts to determine what information we want to collect from each audience and set up periodic check-ins to ensure the information collected is useful and tweak the system as necessary.
• Serve as the first point of contact at MII with new material companies and potentially other audiences to gather information needed for the database including through surveys, emails, and phone calls.
• Take notes in team meetings discussing updates to these audiences and ensure the database is updated with information from these team discussions.
• Review news, company newsletters, and internal MII communications including Slack and add new relevant information to the database.
• Update and maintain the data collected from online forms shared on MII’s website.

Data Sharing

• Serve as the internal point of contact for all MII staff related to questions about the information in the database.
• Add new relevant information into the monthly brand engagement newsletter. Relevancy to be discussed with the Chief Partnership Officer.
• Performing other duties as assigned.

Who We’re Looking For

We are currently looking for a very organized person who excels with collecting and managing data. The person in this position must have:

• 2+ years of database management experience.
• Proven experience of data maintenance and thorough information and data analysis.
• Prior experience in the fashion industry, materials science, product development, environmental impact assessment, and/or investment is a plus but not required.
• Coding experience is not required. We do not want custom designed software.
• Experience using project management tools such as Asana.
• Very well organized and can manage multiple projects simultaneously.
• Ability to work both on your own, and in a team.
• Excellent listening skills and should possess the ability to earn the trust of others.
• Strong support for MII’s philosophy and mission.

We want the best people and we don’t want biases holding us back. We strongly encourage people of every color, orientation, age, gender, origin, and ability to apply. If you feel you meet most of the above qualifications but not all of them, we encourage you to apply. Because we value a erse workplace, we prioritize an inclusive climate absent of discrimination and harassment during the application process and after you join the team.

The Fine Print

• Terms of employment: Full-time, exempt
• Reports to: Project Manager
• Location: Remote; applicants from developing countries are encouraged to apply.
• Benefits: Working from home, flexible working hours, generous holiday and vacation plans, respectful managers, and supportive colleagues. Health care benefits may be provided for locations without nationalized health care.
• Salary: $50,000-60,000 in the U.S., commensurate with experience. Salary will be adjusted for international locations. Additional compensation may be provided for high cost of living locations.

Senior Product Manager, Growth

at Bravado

About the Role:

Timing: Immediate start

Location: Remote between GMT+2 and GMT-6

We are looking for a scrappy, creative, organized Senior PM to lead our Growth team! This role will be fully responsible for launching new products and making continued optimizations to acquire more onboarded users.

As the leader of the Growth team, you’ll be responsible for developing an expert understanding of our user, defining a roadmap and features, and driving rapid execution. You should excel at analyzing data, running A/B tests to drive continuous improvement in the conversion funnel, and impeccably communicating your ideas both in writing and verbally.

You will be collaborating closely with engineers, designers, business stakeholders, and executive leadership to build impactful products that delight our users. You thrive in a fast-paced environment, are a self-starter, and are motivated by the opportunity to build products and companies from the ground up. You possess a deep empathy for the user, an ability to think creatively outside of the box, and a desire to move quickly and have a huge impact.

Major Responsibilities:

• Craft the product vision, roadmap, and feature requirements to deliver an exceptional experience to our members
• Own the high-level growth product strategy, drawing from deep customer insights, data, and research
• Come up with creative ideas (including long-term visionary features and short-term growth hacks) to help us acquire new users
• Conduct the research, both quantitative and qualitative, to ensure that we have the deep customer insights to make these product decisions
• Clearly define hypotheses and tests that impact our metrics and measure success or failure methodically
• Lead cross-functional and full-stack teams of engineers, data scientists, and designers to deliver your product vision
• Mentor and coach more junior product managers

Must Haves:

• 3+ years of product management experience, with at least 1 year at a startup
• 1+ year working on growth initiatives (can also be in a marketing role)
• Subject-matter expertise on growth strategies and channels, including SEO, A/B testing, peer referrals, paid, etc
• Experience delivering highly successful and creative products with your fingerprints all over them – you’re proud of what you’ve accomplished
• Experience partnering with cross-functional teams of engineers, data scientists, and designers to deliver world-class products.
• Fluency with data tools like Amplitude, Looker, Metabase, etc — you can get the data you need and can whip it into an insightful story with no help.
• Expert English communication skills (both written and verbal), both within your team and with leadership and stakeholders
• Comfort with uncertainty, and the ability to pivot and adapt as new information becomes available
• Deep, intrinsic desire to excel and grow

Nice-to-Haves:

• Experience working closely with marketing teams and/or executing marketing campaigns directly, e.g. writing marketing copy, giving feedback on creative
• Ability to write SQL (mySQL, Postgres) to pull data

About the company:

Bravado is the #1 career destination for the world’s top sales professionals. Our team is on a mission to become the single most important online platform where top sales professionals go to seek and receive advice, build their network, and find a new job.

Sales representatives come to Bravado because we know that sales is hard, and believe that every seller deserves to thrive in their career. We provide an online forum, portfolio and events which empower our members to build their personal brands, connect with other sales professionals, and be the best they can be in their jobs.

Thousands of organizations are represented on the Bravado platform. Our members hail from sales teams at Google, Salesforce, Facebook, and Amazon, and many more.

At Bravado, we believe how you get there matters. We live by the following core values, and weave them into everything that we do as an organization:

• Purpose Before Action
• Be Fearless
• Find Solutions, Not Problems
• Get Shit Done
• Put On Your Sales Hat
• Enjoy the Ride

Perks:

As an employee at Bravado, you’ll be part of a team of passionate and compassionate employees dedicated to working collaboratively to grow a successful, rapidly expanding startup. From carpe diem once-monthly days off to team trips, we make every effort to ensure our employees feel appreciated, valued, and empowered every day they come to work.

Our team is global and remote. We value every employee’s voice and believe that the most effective team is a erse one. We’re a competitive team, and that means competitive benefits. All Bravado employees have access to the following:

• Subsidized modern tech lifestyle, including monthly subscriptions/credits towards:
  • On-demand video (e.g. Netflix, Hulu, HBO, or Disney+).
  • Streaming music (e.g. Spotify, or Apple Music).
  • Mindfulness (Calm App membership).
  • Shopping/grocery service (e.g. Postmates, Instacart, or Amazon Prime).
  • Quarterly stipend for books.
  • Annual professional development credit. Work from home stipend.
• A flexible vacation policy allows you to truly relax and reboot.
• Comprehensive health, vision, dental, and life insurance as well as disability benefits.
• 100% of health, vision, and dental premiums paid by Bravado for employees.
• 401(k) plan with employer matching.
• Generous paid maternity and paternity leave.

We can’t wait to talk to you and build the future of sales together.

*All qualified applicants will receive consideration without regard to race, creed, religion, ability, sex, age, national origin, marital status, sexual orientation, gender identity or presentation, veteran status, or any other status protected by state or federal law.*

Location:  South East Asia; 100% Remote; Freelance

Description:

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale.

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

As a rapidly scaling digital payments company, Product is at the core of everything we do. We’ve built globally distributed teams and are looking for amazing Solution Architect – Payments to join us to ensure we continue to effectively scale in new & existing markets and build the best payment solutions in the world.

What you get to do:

A key part of your role as a Solution Architect in Paymentology, you will work with a team of product managers and multiple developers to:

• Guide product & engineering teams to ensure conformation to your design, and governance through a well-formulated process
• Resolve technical problems as they arise
• Analyze current technologies used within the company and determine ways to improve
• Continually research the current and emerging technologies and propose changes where needed

What it takes to succeed: 

The ideal candidate will combine excellent technical skills and communications expertise with a collaborative approach that will demonstrate the value of communications and stakeholder engagement.

• You possess a degree/diploma in Computer Science, Engineering or related field
• You have prior experience in a Solution Architect role
• You possess solid expertise in software engineering and architecture design
• You have strong knowledge of various operating systems and databases
• You possess good analytical & debugging skills
• Good communication skills and the ability to effectively manage various stakeholders.

English is our company language, so it is important that you are able to communicate fluently. This is a full-time, remote contractor position and we are looking for candidates in SE Asia. Working flexible hours is essential for our remote team to function. 

What you can look forward to: 

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

#LI-Remote

Senior Manager, Agent Tools & Systems

United States Open to Remote Category Engineering

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee – whether a team member of Etsy, Reverb, Depop, or Elo7 – you’ll tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Job Description

What’s the role?

We are looking for a senior manager to oversee our suite of customer support technology solutions.

As the Senior Manager, Support Tools & Systems you will be responsible for optimizing the tools that our customers and front-line agents rely on to resolve their issues. You will also help drive the roadmap for tooling development and ensure successful integration with our third-party tools. You will deliver a suite of tools that meet our evolving operational needs within our available resources. Do you find joy in improving the customer support experience to reduce effort and solve customer issues more efficiently? If so, this could be the perfect match.

The Partner Engagement team’s mission is to deliver a network for qualified, available and efficient partners to support our customers. The Support Tools & Systems sub-team owns contact quality and agent efficiency, using technology to drive faster customer resolutions.

This is a full-time position reporting to the Director, Partner Engagement and the base salary range will be 139,000 – 181,000 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our flexible work options and vaccination policy here.

What’s this team like at Etsy?

The Partner Engagement team’s mission is to deliver a network for qualified, available and efficient partners to support our customers. The Agent Tools & Systems sub-team owns agent efficiency, leveraging technology to drive faster customer resolutions.

What does the day-to-day look like?

• Define methods and metrics for a tooling strategy that leads to a more effortless customer experience and increased systems agility, optimizing the return on our technology investments
• Establish and maintain requirements for our tooling solutions, auditing our current suite and sourcing solutions to meet any gaps in existing needs
• Lead all aspects of our third-party vendor relationships, leading budgets, contracts, and licensing and participating in ongoing business reviews
• Liaison with Product and Engineering partners, acting as a consultant and thought partner for how to best structure our support systems at scale
• Keep a pulse on industry standards and competitive trends to ensure our tools are “best in class” and positively impacting our metrics
• Build, lead and mentor a team of technology operations and solutions experts
• Work closely and collaboratively with the Member Services’ leadership group, advising on our overall strategy and roadmap
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

Qualifications

Qualities that will help you thrive in this role are:

• 7+ years of people management
• Proven track record in tools & systems management
• Ability to influence multiple partners at various levels and subject areas
• Experience with external vendor relationship management, contract and large-scale budget management
• Successful track record of leading in a highly cross-functional, ambiguous environment
• Success leading and developing technology solutions
• Ability to gather and use data to make decisions and share insights back to the business
• Zendesk Admin Certification a plus
• Familiarity navigating and updating legacy HTML, CSS, JavaScript, PHP, and SQL a plus

Additional Information

What’s Next

If you’re interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you’d like. As we hope you’ve seen already, Etsy is a place that values iniduality and variety. We don’t want you to be like everyone else — we want you to be like you! So tell us what you’re all about.

Our Promise

At Etsy, we believe that a erse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

For U.S. roles only:

Many Etsy roles are open to remote candidates, and you’ll be able to identify which ones within the location header of each job description. We’re open to remote hires from all U.S. states except Hawaii and Alaska.

Location:  Latin America; 100% Remote

Description: 

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale.

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

We are looking for an experienced and focused Technical Implementation Manager – Pro & Enterprise who will be responsible for driving technical delivery.

What you get to do:

This role will require you to manage internal and at times vendor resources, schedules and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle.

This also includes management of technical issues and risks to ensure successful and on-time project delivery alongside, contributing to process improvement initiatives as it relates to improving project delivery. Prior systems integration experience is essential.

The Technical Implementation Manager needs and understanding of the card payments industry and issuing processing experience.

• Be able to self-establish a strong team both internally and with vendors as is required
• Work innovatively and analytically in a problem-solving environment demonstrating teamwork and excellence
• Understand complexity of delivery into enterprise environment and coordinate internal resources and third parties/vendors for the flawless execution of projects
• Manage the day-to-day project activities that are of technical nature
• Understand interdependencies between technology, operations and business needs
• Demonstrate a technical acumen to support how solutions will address business goals while maintaining alignment with industry best practice

What it takes to succeed:

• 5+ years of technical project management experience
• Bachelor’s Degree in appropriate field of study; preferably engineering/science/mathematics/computers or, equivalent work experience
• Strong knowledge of the ISO-8583 specification for card authorization and settlement
• Successful integration of Card lifecycle using APIs. Knowledge of API security using one time token / security certificates
• End to end flow of card from acquirer to issuer and settlement process between them
• Ability to assemble a broad set of technologies and services to create a complete solution to a business requirement: application software, APIs, middleware, database, hardware, storage, network
• Full understanding of Single message and dual messaging for Schemes (VISA/MC)
• Hand on experience of testing using visa and Mastercard simulators
• Key lifecycle management for client
• SQL knowledge including PL/SQL
• Knowledge of the Payment Card Industry Security Standards, PCI DSS, PSD2, SCA etc
• Effectively perform root cause analysis of issues and report the outcome to Operations and Management
• Ability to work well as a member across erse teams in various countries and time zones
• Experience with Linux, Unix, openSUSE, Ubuntu, CentOS or Linux

English is our company language, so it is important that you are able to communicate fluently. This is a full-time, remote contractor position and we are looking for candidates in Latin America. Working flexible hours is essential for our remote team to function. 

What you can look forward to: 

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

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