Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

**About komoot

Komoot is an app that lets you find, plan, and share adventures with its easy route planner. Driven by a love for nature and powered by the outdoor community’s recommendations, komoot helps you explore more of the great outdoors—wherever and however you want. And we're good at it. Google and Apple have listed us as one of their Apps of the Year numerous times. Today, with over 40 million users and 300,000 five-star reviews, we are well on our way to becoming the most popular app for finding, planning, and sharing adventures worldwide. 

**Join our 100% remote team and start your adventure with komoot.

**About the role

Are you passionate about how amazing  self-service can transform the support experience? Excited about the opportunities presented by AI to create those great experiences? 

We’re looking for a dedicated Knowledge Manager who’ll take on ownership of our support center. You'll have the freedom to shape and optimise our self-service resources, ensuring they’re a great resource not only for our users but also for AI solutions that we want to implement. 

If you’re interested in technology, have a knack for creating crystal-clear support documentation, and understand what it takes to create a seamless experience where customers can find answers to their questions independently, this might be the role for you. You’ll be working alongside Chris and our entire Support team. 

**Ready for your next adventure?

What you will do

Develop and maintain support documentation, including FAQs, troubleshooting guides, and best practices, including internal documentation as needed. 

Regularly update and revise existing content to reflect changes in products, services, or processes.

Implement strategies for capturing and disseminating knowledge within the team.

Conduct audits of support content to ensure accuracy, relevance, and consistency.

Gather feedback from team members and users to identify areas for improvement and address any gaps in knowledge.

Explore and implement new tools or technologies to enhance knowledge management processes and workflows.

Collaborate with Product Managers, developers, and QA to ensure technical specifications of new features are adequately documented. 

Monitor KPIs related to support content usage and effectiveness, such as content views, feedback ratings, and resolution rates.

Analyse trends and patterns in support interactions to identify opportunities for pre-emptive content creation and proactive support measures.

Why you will love it

Your work will contribute to helping millions of people enjoy lovely outdoor experiences.

We’ve been a remote-working company since 2017, meaning: We are remote by default, have frameworks and systems in place, and know how to do it well.

You can work from wherever you want, be it a beach, the mountains, your house, or anywhere else that lies in any time zone between UTC-1 and UTC+3.

We have your costs covered for your co-working space membership or your work-from-home office setup and the latest devices and equipment to do your best work.

You’ll become an essential part of our erse and international team with colleagues based in 20+ countries across Europe.

38 paid days off (inclusive public holidays) – you are free to take those days whenever it suits you, including a well-deserved winter holiday break.

We love seeing people grow. That's why each team member gets €2,000 and 3 additional days to spend on professional development each year. Classes, conferences, books – your choice!

**You’ll be successful in this role if you

Are fluent in English and German.

Have 3+ years of experience in knowledge management, content management, or a related field.

Have demonstrated experience in developing and maintaining support documentation or similar knowledge resources.

Have managed the localisation of that documentation into different languages.

Have a good understanding of HTML and CSS for formatting and styling content.

Are familiar with best practices in knowledge management, including taxonomy development and content categorization.

Are interested in AI and familiar with using AI to speed up content production, or with creating content to be read by an AI. 

Excellent communication and interpersonal skills, with an ability to collaborate effectively with erse teams.

Have strong organisational skills and attention to detail to ensure accuracy and completeness of support content.

Are adaptable and willing to learn new technologies and processes.

Can put yourself in the shoes of a customer and anticipate their questions/needs. 

Are proactive and driven, able to pull information from across the company. 

Have strong writing and editing skills, with an ability to convey complex information in a clear and concise manner.

Not sure if you meet all requirements above? Don't sweat it – if you think you're the right person anyway, we'd love to hear from you!

Curious about how we work?

Core Communication time between 10 am - 3 pm (Berlin Time). We know people have different lifestyles, which is why we have flexible working hours with core time for synchronous interaction. You can organize your workday in the way that best suits you, your family, and your needs.

We work on a project basis in cross functional teams to ensure that we collaborate on our goals, move forward smoothly with open lines of communication, and achieve results as a team.

Every Monday morning, we have a whole-company presentation where you hear about projects across the business, inspire each other, and share great work.  

We connect in person at three whole-company gatherings each year in beautiful locations. You can check out this playlist to find out more about how we stay close while being remote.

We use tools like Trello, Slack, Miro, Zoom, and Google Workspace on a daily basis to stay connected, collaborate easily, and manage projects.  

**Dive a little deeper and learn…

More about our team here: Meet the Team

More about how we work here: How We Work

More about our recruitment process, salary and FAQs here:

We support ersity and inclusivity and welcome all prospective applicants.  We have an ongoing recruitment process (no deadlines) – if this role is online, it means it’s still open!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Senior Platform Product Manager (Product Engineering)

Our Organization: Illustrative Mathematics

IM seeks to ensure that students, particularly students who have historically been underserved, and their teachers have access to aligned, grade-level, mathematics curriculum resources, and that teachers experience professional learning that leads to enduring mathematical learning for their students.

The Department: The Senior Platform Product Manager is a part of the Product Engineering team. The Product Engineering department is responsible for developing and maintaining technology systems to support the use of IM’s products, services, and partnerships. The department supports information technology for the organization, including hardware and software for productivity, access control, security, and onboarding and offboarding users. In addition, the department manages curriculum production and delivery, as well as measuring IM’s impact on schools.

Position Summary

As a Senior Platform Product Manager, reporting to the VP of Product Engineering, you will collaborate closely with teams across the organization to help define IM’s platform strategy by analyzing our current landscape, our future desired landscape, and the roadmap in between.  With your strong technical background and strategic mindset, you will bridge the gap between business needs and technical solutions by gathering, analyzing, and translating requirements. 

Position Type: Full-Time

Location: Remote - United States only

Job Level: Specialist

Travel Requirement: <10%

Travel Notice: IM aims to provide employees with a minimum of two weeks' notice before requiring them to travel for the company. However, due to the specific demands of certain roles within IM, there may be instances where travel becomes necessary without the ability to provide the full two weeks' notice.

**Essential Functions/Key Responsibilities

• Define the long-term vision and strategy for IM's new platform.
• Collaborate with internal departments and external partners to ensure alignment between and among technical solutions, business objectives, and user needs, supported by relevant data, existing timelines, and feedback.
• Gain understanding and deep knowledge of IM’s existing workflows, tools, technologies, and resources.
• Keep ahead of technical work by engaging in requirements gathering and research in advance of new initiatives.
• Identify and mitigate risks, proactively addressing issues and obstacles that may impact project delivery or success.
• Define and track key performance indicators to measure the success of product initiatives, analyzing data to identify areas for improvement.
• Prioritize and implement optimizations based on data-driven insights.
• Work with the Director of Engineering and the Product Strategy Department to:
• define project scopes
• evaluate trade-offs
• ensure that features are feasible within given constraints
• develop product/technical roadmaps, including the prioritization of features and initiatives

Required Qualifications

• 5+ years of prior work experience as a product manager, product owner, business analyst, product engineer, or similar role.
• Excellent communication and interpersonal skills, empowering effective collaboration on cross-functional teams.
• Proven experience managing the lifecycle of a platform, from conception to launch and beyond.
• Experience defining and designing foundational product platforms that enable and enhance downstream applications and services.
• Experience working with technical product layers, such as APIs and analytics.
• Strong Project Management skills and the ability to manage multiple priorities and stakeholders.
• Experience working in a team-oriented, relationship-building, collaborative environment.
• Ability to work independently and follow through on assignments with minimal direction and supervision.
• Excellent written and verbal communication skills; ability to deliver clear, concise information tailored to specific and varied audiences.
• Must reside in and be legally authorized to work in the USA.

Preferred Qualifications

• Experience in EdTech, education, or publishing.
• Strong analytical skills to make data-driven decisions and proficiency with tools that analyze product usage and performance.
• Experience working with, developing, or defining custom CMS or internal platform features.
• Experience working with APIs and/or non-visual representations of data.
• Strong computer skills with cloud-based systems, especially Google Workspace applications, Zoom, and Slack.

Compensation and Benefits

In alignment with our commitment to equity in practice and policy, Illustrative Mathematics is committed to equity and transparency for our team and offers competitive salaries commensurate with experience and education. This position is exempt. The annual salary range for this position is $145,000 - $155,000.

IM also offers employees a robust benefits package that includes:

• Comprehensive group health benefits, including medical, dental, and vision (premiums are 100% employer-paid for employees and partially employer-paid for dependents)
• Self-managed paid-time-off and flexible sick days
• 10 federally recognized holidays plus five business days off between Christmas Day and New Year’s Eve
• An employer-sponsored 403(b) plan with an employer match up to 4%
• Employer-paid life insurance, short-term and long-term disability insurance, and parental leave
• Monthly allowances for telecommunications (phone and internet) and wellness 
• Home office set-up and maintenance reimbursement

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

About Us

Close is a bootstrapped, profitable, 100% remote, ~90 person team of thoughtful iniduals who value autonomy and impact. We are out to supercharge sales productivity for small scaling businesses with the most modern, thoughtfully all-in-one, communication-focused CRM. 

Our Product team obsesses over delivering great SaaS to serve the 6,000+ business that choose Close to help them grow. Our product development process is inspired by Shape Up. We work in six-week cycles, thinking deeply about the right problems and shipping impactful product on time. Product, Design, and Engineering work collaboratively on the best solution. We are data-driven, learn the why behind problems, focus on use cases, and talk to our customers on every occasion. 

We share on The Making of Close, our behind-the-scenes Product & Engineering blog.

About the Role

We're looking for a Director of Product to lead product development at Close – everything from long-term product strategy through ensuring high-quality releases. You’ll oversee our Product Management and Product Design teams and will work closely with our Engineering and customer-facing teams. This role reports to our VP of Product & Engineering and will be a part of our Sr. Leadership team.

**

**Customer development

• Get to know many of our inidual customers and their problems deeply, understand their motivations, business context, and jobs to be done. 
• Lead data collection and analysis to better understand the broader trends of our customer base and market.
• Set great processes for our entire Product team to be deeply customer-focused.

Product Roadmap development

• Working closely with Phil and Leadership, you’ll define product strategy and vision in inline with company strategy and will establish goals and a plan to make it a reality.
• Own product roadmap development, from ideas through delivery. Communicate it well internally and get appropriate feedback.
• Set goals and objectively measure success for specific features as well as the broader product.
• Design product initiatives around business goals, such as increasing NRR.
• Balance iterative improvement of existing product features with new creative ideas to propel Close forward.
• Build and ship high quality Product
• Maintain a high bar for product quality, design, and function to make Close excellent in solving customers’ real problems and in making Close feel like a truly modern SaaS.
• Validate potential feature solutions with customers to give us confidence that our investments will pay off.
• Find ways to delight customers; track and increase NPS.
• Refine our Shape Up-inspired product development process for EPD to collaborate well together in shipping impactful high quality software on-time and in a fun way.
• Maximize return on product investments through in-app onboarding/promotions and by communicating launches externally with customers, in partnership with our marketing and customer success teams.

Manage the Product Management and Product Design teams

• You’ll have two immediate direct reports – our Group Product Manager and our Product Design Manager, who each manage teams of 3, for an initial team of 8 people.
• Be a great leader, casting vision and motivating the teams toward impactful work. Be a great manager, practicing radical candor, having regular 1:1s, and setting goals and opportunities for growth. Help the team thrive in their crafts.
• Fully own recruitment for hiring our next PM or Design team members, ensuring a very high quality bar.

**

• Must be located in the United States.
• Have significant experience (3 years minimum) in a product leadership/management role.
• Have a track record (6 years minimum) of shipping high quality successful Product, preferably at a product-focused B2B SaaS company.
• Be comfortable ing deep into analytics and metrics to inform decisions and objectively define success.
• Have a critical eye and always looking to improve an existing product or design to make it better.
• Must be able to occasionally travel to meet customers and for team meetups.

**

• Watch our most recent culture video featuring our annual team retreat in Italy
• 100% remote company
• Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
• 5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company
• 1 month paid sabbatical every 5 years
• Paid parental leave
• Medical, Dental, Vision with HSA option (US residents)
• 401k matching at 6% (US residents)
• Dependent care FSA (US residents)
• Our story and team 🚀

**

• Build a house you want to live in -- Examine long-term thinking and action
• No BS -- Practice transparency and honesty, especially when it’s hard
• Invest in each other -- Build successful relationships with your coworkers and customers 
• Discipline equals freedom -- Keep your word to yourself and others
• Strive for greatness -- Constantly challenge yourself and others 

**

• Productivity, Quality & Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. 
• Asynchronous communication & collaboration: We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly. 
• Appreciation for Deep Work: *During your normal work day, not after a day of meetings*. 
• Autonomy & Freedom: Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start.

Apply if you:

• have worked as a Product Owner at least 3 years;
• experience with travel management (and related applications) - the more the better;
• have a very good command of written and spoken English (B2+) and Arabic (B2+);
• have experience working with Agile approach; 
• are capable of working independently and delivering on commitments;
• have worked closely with clients and maintained positive relationships with them;
• are an excellent communicator and a team player.

**

• Managing travel related project;
• Cooperation with internal team (PM, developers);
• Cooperation and coordination between requirements from co-existing products, that this project might be dependent on (i.e QI payment gateway, additional products created in the future);
• Upscalling the product - cooperation, discussions and requirements with 3rd party providers;
• Cooperation with main tech providers - i.e Netguru but also partner chosen for travel tech.

Our Client is a company from Dubai on a mission to create an application for complex Travel Management (flight and hotel bookings, car renting and more). They are currently focused on rebuilding their technology infrastructure to accommodate increasing growth, improve scalability, and enhance security.

Start: ASAP

**

• 100% remote, flexible work;
• work with an experienced team of developers and continuous development of your hard and soft skills;
• dev-friendly processes such as Continuous Integration, Continuous Delivery, Code Review and bug bashes;
• long-term collaboration on challenging products (FinTech, B2B software, E-commerce and more).

Time zones: UTC -4, GST (UTC +4)

**WER WIR SIND

Wir sind ein Social Media Software as a Service Scaleup. SocialHub hat sich als Remote-First-Company positioniert und erreichte im Jahr 2023 den Titel des OMR-Marktführers. Unser 87-köpfiges Team setzt sich aus kreativen Persönlichkeiten aus 21 Ländern zusammen. Jeder von uns hat seinen eigenen Rhythmus, aber wir teilen die Philosophie: “We believe that work should be fun.”

#WORKHAPPIER: UNSERE VORTEILE FÜR DICH

• 4-Tage-Woche: Der erste Freitag im Monat ist frei -"Your day to design a better life"
• Remote Work: Wähle deinen Wohlfühlarbeitsplatz – sei es von Zuhause aus oder in einem Café
• Company Teamevent: Einmal im Jahr machen wir gemeinsam Teambuilding Urlaub - 2024 Toskana!
• Edenred Card: Sachbezugskarte (bis zu 42 € pro Monat bei zahlreichen Partner einsetzbar)
• Weiterbildungsbudget, Kindle inkl. Book-Flatrate und vieles mehr

DEINE AUFGABEN

• Du arbeitest in einem unserer cross-funktionalen Teams, zusammen im Product Trio mit einem/r Produktdesigner*in, einem Engineering Lead und mehreren Entwickler*innen. Zusätzlich stimmst Du dich aktiv und regelmäßig mit allen relevanten Stakeholdern im Unternehmen ab.
• Du verantwortest die Roadmap und strategische Weiterentwicklung deines Produktbereichs anhand unserer Produktvision und Strategie.
• Zusammen mit dem/r Produktdesigner*in Deines Teams planst Du User Research Aktivitäten und führst diese auch durch (User Interviews, Usability Testings, Surveys und andere qualitative und quantitative Maßnahmen).
• Aus Research Ergebnissen leitest Du Opportunities ab, um Verbesserungsmöglichkeiten in unserem Produkt aufzuzeigen und gleichzeitig ein tiefes Verständnis für unsere User zu entwickeln.
• Du leitest Workshops mit Deinem Team, Stakeholdern und Usern zur Definition von Problem Statements, Ideation und anderen Zwecken.
• Du definierst Hypothesen und Erfolgsmetriken und überprüfst Deine Annahmen und die gewünschten Outcomes kontinuierlich.
• Du beachtest in Deiner Arbeit die nötige Balance zwischen den gewünschten User Outcomes und unseren Unternehmenszielen und OKRs.
• Zusammen mit den anderen Product Managern bildest Du die Schnittstelle zwischen der Produktentwicklung und den unterschiedlichen Abteilungen der Firma und kommunizierst die Arbeit deines Teams sowie Entscheidungen nachvollziehbar weiter.

DAS BRAUCHST DU FÜR DEN JOB

• 3+ Jahre Erfahrung Product Manager oder Product Owner, vorzugsweise in einem SaaS Umfeld sowie in einem B2B Umfeld
• Du sprichst fließend Deutsch und Englisch (mind. C1)
• Erfahrung in agiler Arbeitsweise 
• Du arbeitest selbständig und lösungsorientiert
• Motivation, positive Veränderungen anzustoßen und diese auch zu begleiten
• Technische Kenntnisse und Erfahrung in der Arbeit mit verteilten Software Entwicklungsteams
• Belegbare end-to-end Verantwortung für ein Produkt oder einen Produktbereich
• Erfahrung in der Planung und Durchführung von User Research sowie in der Analyse von qualitativen und quantitativen Daten
• Erfahrung in der Vorbereitung und Durchführung von Workshops

NICE TO HAVE

• Erfahrung in der Zusammenarbeit mit einem cross-funktionalen Team, das eine entscheidende Rolle bei der fortlaufenden Weiterentwicklung und Optimierung zweier Teilprodukte einnimmt
• Kenntnisse im Umgang mit Social Media im Firmeneinsatz hast
• Ein auf Mid-Market Kunden ausgerichtetes Produkt betreut hast
• Erfahrung mit der Integration von unterschiedlichen APIs und deren Challenges mitbringst

Time zones: CEST (UTC +2), BST (UTC +1)

As a Junior Product Manager at Paymentology, you will be responsible for reviewing and managing compliance with VISA and Mastercard mandates as well as local switch regulations. This includes staying informed about regulatory changes, collaborating with Product Managers, and ensuring all products adhere to the necessary standards. This role is critical in maintaining the company's adherence to industry regulations and delivering compliant products to our clients.

**What you get to do:

Compliance Management:**

• Review and manage compliance with VISA and Mastercard mandates.
• Ensure adherence to local switch regulations and requirements.
• Stay updated on changes in regulatory and compliance standards.
• Collaborate with Product Managers to integrate regulatory requirements into product development and lifecycle management.

Product Development Support:

• Assist in the conceptualisation and development of new products or features.
• Collaborate with the Paymentology product team to create detailed product requirements and specifications.
• Aid in conducting market research and analysis to identify market needs and trends.

Project Coordination:

• Support project planning and execution, ensuring deadlines and milestones are met.
• Collaborate with various teams (engineering, design, marketing) to ensure smooth product launches.
• Assist in prioritising tasks and features based on business goals and customer needs.

Data Analysis and Insights:

• Analyse product performance metrics, user feedback, and market data to derive actionable insights.
• Contribute to data-driven decisions by presenting findings and recommendations to senior management.

Communication and Stakeholder Management:

• Facilitate communication between different teams to ensure alignment on product goals.
• Assist in creating documentation and presentations for internal and external stakeholders.
• Support in gathering feedback from users and stakeholders for continuous product improvement.

Quality Assurance and Testing:

• Collaborate with QA teams to ensure products meet quality standards and user expectations.
• Participate in product testing, user acceptance testing, and bug-tracking processes.

What it takes to succeed:

• Entry-level experience in product management, project coordination, or related fields through internships, co-op programs, or entry-level positions can be beneficial.
• Exposure to or understanding of product development lifecycle, market analysis, or project coordination can be advantageous.
• Ability to interpret and apply local switch mandates to product strategies.
• Keen attention to detail to ensure all products meet necessary compliance standards.
• Good understanding of software development processes and methodologies.
• Experience or knowledge in regulatory compliance, particularly with VISA and Mastercard mandates, is a plus
• Good understanding of project management tools (e.g., Jira, Trello, Asana) and product management software.
• Strong problem-solving skills. Excellent verbal and written communication skills in English.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

We are looking to hire an executive secretary with exceptional administrative and clerical skills. Executive secretaries are expected to multi-task and work well under pressure in a fast-paced environment.

To ensure success, executive secretaries should be organized, have superb research skills, and must be exceptional communicators with a keen interest in providing reliable and accurate support to executives and management while working with confidential information. Top candidates will possess incredible problem solving and office coordination skills, and exhibit excellent time management.

**Executive Secretary Responsibilities:

• Performing accurate research and analysis.
• Coordinating arrangements, meetings, and/or conferences as assigned.
• Taking dictation and writing correspondence.
• Compiling, proofreading, and revising drafts of documents and reports.
• Daily record keeping and filing of documents.
• Preparing reports, presentations, and correspondence accurately and swiftly.
• Creating and organizing information, and generating reference tools for easy use.
• Answering and screening telephone calls, and responding to emails, messages, and other correspondence.
• Operating and maintaining office equipment.
• Managing a busy calendar, meeting coordination, and travel arrangements.
• Professionally greeting and receiving guests and clients.
• Ensuring efficient and effective administrative information and assistance.

**Executive Secretary Requirements:

• Degree in business administration (desirable).
• Certificate in business administration or related (essential).
• 2 years of experience in an executive support role.
• Methodical thinker with detailed research proficiencies.
• Thorough understanding of clerical and secretarial principles.
• Strong knowledge of databases and tracking systems.
• Fantastic organizational skills and detail-oriented.
• Ability to work under pressure and meet deadlines.
• Brilliant written and verbal communication skills.
• Proficient in Microsoft Office, and business communication software.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

Do you enjoy being a part of an entrepreneurial team, all working together running at full speed to ignite a disruption in the tech industry? Are you also interested in leading and growing our Customer Success department, and working with our users to ensure exemplary support and service?

We’re Vidalytics.com. A video marketing platform that helps entrepreneurs scale their businesses in the face of bigger, better-funded competitors. We do this with the advanced tools in our video marketing & hosting platform. We’re 6 years old 🎂 and growing 50-100% per year. And you’re going to be a part of the team that will add a few zeros to that growth rate. 

What You’ll Be Doing (Job Tasks) 😃

• Ensure the Customer Success department is following best practices, and nothing is falling through the cracks
• Coordinate inbound sales leads with Head of Sales (attend and present on demos, coordinate contracts and pricing negotiations for enterprise users)
• Meet with enterprise users to explain new features
• Outreach to users that go over plans to find solutions for them
• Proactively ensure users are getting the most out of our product
• Update internal documentation 
• Run L10 Meetings for the Customer Success team
• Own and maintain our HubSpot CRM

Requirements 😃

• 2+ years of experience in Customer Success, ideally for a SaaS or technical product 
• Excellent communication skills, written and verbal, you’ll be communicating with our users constantly
• Excellent problem-solving and decision-making skills
• Autonomy - we won’t hold your hand, but deadlines must be met. This is especially important since we’re a remote team. 
• Impeccable attention to detail
• Empathetic approach to helping our users succeed 
• Experience working user CRMs, preferably HubSpot

Nice-to-have 😃

• Experienced with Intercom, ClickUp and Jira
• Basic understanding of HTML / CSS / Javascript concepts (we're a SaaS after all!)
• Ability to work with landing page builders such as ClickFunnels or Convertri for support purposes

What You’ll Love About Us (Benefits and Perks) 😉

• High performance company culture. You won’t be a cog in a machine. Rather you’ll be a key member of a high performance team that is getting shit done. This is a place to grow and realize your potential, no matter what level you’re at in your career. 
• No office politics. We’re small and flat. There is no bullshit of trying to dance around sensitive topics. Divert resources from other ision’s projects. We’re direct, we’re honest, we’re here to accomplish big audacious goals. 
• We value your ideas. At Vidalytics, my door is always open. Need help? Let’s talk! Have a vision for the future of the company? I want to hear it! Think I suck at my job? Help me grow! 
• Rest and relaxation. Employees get 20 days of PTO. 
• Professional development. Want to continue your education? Vidalytics pays for classes, conferences, and more.
• You’re more than an employee, you’re a person. Every co-worker you’ll meet is committed to treating you with respect and kindness. You won’t hear stuff like, “It’s just business.”
• This is a resume-making position, where you’ll learn a lot and have a lot of responsibility. You don’t have to wait for someone to die or retire to move up, like in a mega-corp. 
• Entrepreneurial to our core – Not only are we a startup, but we need intrapreneurs that will help us scale, and we’re looking to start other sister corps in time to form a portfolio of companies, which you could be a co-founder of.

Our Leadership Team 😉

You'll work directly under our Head of Product, Erika, who resides in Warsaw, Poland. She is an eclectic professional, with a varied skill set and a passion for organization, product and design. She oversees the Agile process in our company and is directly involved in the prioritization of tasks and features, alongside our Product Managers, CEO and Head of Engineering. 

Patrick, our CEO, is a veteran online marketer and serial entrepreneur. He lives in Austin, Texas, USA. He’s bootstrapped several startups to successful businesses both online and offline. He leads the operations, and sales / marketing for the company. 

Vidalytics’ Values

(Yes, We’re Actually Serious About These) 😇

1. Data  – As much as we’re able to, we use data to answer questions, give bonuses and promotions. Not based on politics and titles. But data or not, when a decision is made, it is time to get on board. 
2. Scrappy Entrepreneurial Mindset  – We’re a startup. You get a lot of freedom, responsibility and autonomy, but then at times we need to do whatever it takes to make sure we survive. If you want an easy job, go work at the government. 
3. Radical Candor - The concept is rooted in two main principles: caring personally and challenging directly. This way we’re able to achieve a balance that promotes growth, trust, and constructive feedback. You can call out anyone from the CEO on down. Just be sure to attack issues and not people. ;) 
4. High Performance – This is a place to be your best. To work with people who are putting out.   grow, learn and see what you’re made of. For hyper learning. 
5. Accountability – Do what you say. And own what you’ve done. Mistakes happen. But the worst thing that can happen is when someone doesn’t own and learn from them. 
6. Growth – We are ALL constantly learning and growing. Otherwise we can’t scale with the business and for our teammates. We spend too much time at work to not be getting better. This is a place to learn, get better, and dare we say self actualize. 

👩🏻

Erika Lehmann 

Co-Founder / Head of Product @ Vidalytics

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

**Aligned Solutions is seeking a Senior Director of Customer Onboarding for our nationwide client. This is a fully remote role that does require some travel. For additional information, please visit our website www.alignedtogether.com

The Senior Director of Customer Onboarding is a key leadership position responsible for leading the seamless onboarding and integration of new programs. This role focuses on exceptional customer engagement and operational excellence throughout the onboarding process.

The Senior Director acts as an informal leader across onboarding team members, setting strategy, championing process changes, and driving improvements.

• Oversee the execution of ~10 customer onboarding programs, ensuring strategic and operational goals are met.

• Act as a primary liaison between company and client organizations, ensuring clear communication and effective problem-solving throughout the onboarding process.

• Lead efforts to meet the organization's goal of reducing the average Time to Onboard (TTO) to less than 180 days.

• Collaborate with clinical and multidisciplinary teams to implement effective staffing strategies and risk management processes.

• Manage contract negotiations and comprehensive customer relationships throughout the onboarding journey.

• Champion continuous improvement in the onboarding process to enhance customer satisfaction and operational effectiveness.

• Provide comprehensive status updates and report directly to senior leadership on the progress and challenges of assigned programs.

• Set strategic goals for the customer success team, ensuring alignment with company's broader objectives and driving initiatives that enhance customer onboarding processes.

• Lead the development and implementation of innovative strategies and processes that improve the customer onboarding experience and reduce time to onboard.

• Engage with senior stakeholders and participate in strategic discussions to advocate for customer needs and ensure resources are appropriately allocated to support onboarding activities.

• Serve as an informal leader and subject matter resource to fellow Directors of Customer Onboarding.

• Capable of operating nearly independent as an operational leader, requiring minimal oversight from Vice President of Operations

• Holds themselves to a high standard of collaboration, demonstrated leadership, and financial acumen.

Essential Skills/Credentials/Experience/Education

• Passion for customer experience, relationship management and program implementation.

• 5 years+ proven track record in managing complex customer onboarding processes or similar leadership experience within the healthcare/medical services industry.

• Strong strategic thinking and leadership skills, with the ability to work effectively as an inidual contributor.

• Excellent communication and negotiation skills, with a demonstrated ability to manage key stakeholder relationships.

• Requires interpersonal skills to be able to interact effectively with all levels of hospital staff, medical staff, patients, governmental and other external agencies, members of the general public in sensitive, delicate and/or complex situations. Must be able to make effective presentations before a variety of internal and external audiences.

• Ability to thrive in a fast-paced environment.

• Experience in process improvement, negotiations, and risk management.

• Bachelor’s degree in Business, Healthcare Administration, or a related field; Master’s degree preferred. 

Preferred Skills/Credentials/Experience/Education

• Preferred experience physician practice management experience.

• Strong computer skills, extensive experience in Word, Excel & PowerPoint.

• Preferred understanding of medical terminology.

• Knowledge of relevant state and federal healthcare regulations.

 Travel Demands: Moderate to extensive air and land travel (35%+) between corporate headquarters and client locations.

**Description

We are a remote startup (headquartered in Canada) building a smart, curious, and driven team that’s making software to help sales reps sell better.

Prospect is a lead generation app that helps you find contact data right inside your browser in real-time. The best sales teams from the top tech companies in the world use Prospect to crush their sales targets.

**MORE ABOUT US

We are currently a team of 14 people -- you will be #15 🙂

We are a fully bootstrapped and profitable startup (no VCs or investors). We want to do what’s best for our team and customers.

We are a fully remote company with a great remote work culture. We don’t work weekends and provide ample time off. We don’t have any “managers” and avoid wasteful internal meetings.

**ABOUT YOU

You are calm and collected. You enjoy helping others and talking to people. You know that things sometimes go wrong and can deal with "fires" without losing your cool.

You’re self-managed and well-organized. You embrace the opportunity to wear different hats and try new things. You love to learn.

**HOW WE CURRENTLY DO CUSTOMER SUCCESS

Customer success for us means handling technical support issues and account management. Our main channel of support is email. We use Intercom to manage all our support emails. We also provide support via in-app live chat and even Slack.

We believe in proactive support. We do our best to educate and train users as soon as they start using our software.

For more passive support, we actively maintain a knowledge base. Customers can access the knowledge base to see answers to common questions.

Our customer success team works closely with Sales to provide insights into Customer "health" and assist in training and onboarding Customers.

**WHAT YOU WILL DO

You will be helping us full-time with customer support and success. This includes doing things such as:

• Prioritizing support tickets and answering them as soon as possible
• Hopping on Zoom calls to diagnose problems and educate users
• Working directly with Engineering to funnel customer feedback and requests
• Analyzing daily usage metrics to better understand users
• Taking actionable steps to engage accounts based upon user engagement
• Creating Intercom campaigns to engage and educate users
• Working closely with Sales to help achieve cross-functional goals (onboarding, training, renewals, etc)

Since you will be the face of our company to customers, you will also:

• Update knowledge base and make training videos
• Help shape our roadmap based on customer feedback
• Regularly update internal company wikis

Our customers are global, but we've noticed that most contact us between 10am-6pm EST (UTC-5).

**Requirements

MUST HAVES

• 1-2+ years of customer support and account management experience
• Technical chops (you can learn technical troubleshooting concepts quickly)
• Great e-writing skills (you can clearly and cleanly communicate over email, Slack, chat, etc)
• High level of organization and self-motivation

BONUS NICE-TO-HAVES

• Past remote work experience
• Worked at a startup or a SaaS company before
• Experience with Salesforce (CRM) and Intercom (or similar tools)
• Familiarity with Chrome Extensions

**Benefits

**WHAT YOU’LL GET

• Salary: $45,000 - $50,000 US dollars per year
• Freedom to try new things (help people the way you want)
• Ability to work fully remote from anywhere in the world

**MORE OF WHAT YOU’LL GET

• 4 weeks paid time off
• Work remotely full-time
• Be part of a small team doing big things in an independent work environment
• $1,500 annual continued learning budget (for books, courses, and self-improvement)
• $1,000+ annual travel spending allowance (money to spend during your vacation)
• Benefits (health, dental, etc) through our company HSA (for people living in Canada)

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

**Job Description:

**We are seeking an enthusiastic and proactive Customer Success Specialist to join our team. In this entry-level remote role, you will be responsible for ensuring our customers achieve their desired outcomes while using our products and services. You will serve as the primary point of contact for our customers, providing expert guidance, support, and solutions to help them succeed.

**Key Responsibilities:

• Build and maintain strong relationships with customers, understanding their needs and goals.

• Provide timely and effective support via email, phone, and chat, addressing customer inquiries and resolving issues.

• Conduct onboarding sessions for new customers, ensuring a smooth and positive experience.

• Monitor customer usage and engagement, identifying opportunities for improvement and growth.

• Collaborate with internal teams to provide customer feedback and contribute to product enhancements.

• Develop and deliver training materials, tutorials, and resources to help customers maximize the value of our products.

• Proactively identify and address potential challenges or risks, ensuring customer satisfaction and retention.

• Track and report on key customer success metrics, providing insights and recommendations for continuous improvement.

**Qualifications:

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.

• Strong problem-solving skills and the ability to think creatively to find solutions.

• Highly organized and detail-oriented, with the ability to manage multiple priorities and tasks.

• Self-motivated and proactive, with a passion for helping customers succeed.

• Basic familiarity with customer success software, CRM systems, and other relevant tools.

• Ability to work independently in a remote environment, demonstrating strong time management and self-discipline.

• No degree required; we value relevant experience and skills.

**Preferred Qualifications:

• Experience in a customer service, support, or similar customer-facing role.

• Additional language skills [if applicable].

**Benefits:

• Competitive salary and performance-based incentives.

• Flexible working hours and remote work options.

• Professional development opportunities and support for continuous learning.

• A collaborative and supportive team environment.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

**About NoGigiddy:

**NoGigiddy is a premier on-demand staffing app that connects gig workers with flexible job opportunities across various industries. Our platform specializes in offering work that fits your schedule, providing you with the flexibility and convenience you need. We are committed to helping you find the right gigs to match your skills and lifestyle.

**Job Description:

**Are you looking to kickstart your career in customer support without the need for a degree or prior experience? Look no further! NoGigiddy is seeking enthusiastic and dedicated iniduals to join our team as Chat Support Agents. In this entry-level role, you will be the first point of contact for our users, providing top-notch support and ensuring a seamless experience for all.

**Responsibilities:

• Respond to customer inquiries via chat in a timely and professional manner

• Provide accurate information about NoGigiddy services and job opportunities

• Assist users with navigating our platform and resolving any issues they encounter

• Maintain a high level of customer satisfaction through excellent communication and problem-solving skills

• Collaborate with team members to continuously improve support processes

• Document and escalate complex issues to the appropriate departments when necessary

• Participate in training sessions to stay updated on product knowledge and customer service best practices

**Requirements:

• No degree required

• No prior experience needed; we will provide comprehensive training

• Excellent written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to work independently and as part of a team

• Reliable internet connection and a quiet workspace

• Positive attitude and a willingness to learn

**Benefits:

• Competitive hourly pay ($15-$18/hr)

• Flexible work-from-home schedule

• Comprehensive training program

• Opportunities for growth and advancement within the company

• Supportive team environment

• Access to exclusive gig opportunities

**Equal Opportunity Employer:

**NoGigiddy is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees.

**Join NoGigiddy today and take the first step towards a rewarding career in customer support!

The Forest Stewardship Council-US a non-profit organization founded in 1993, is seeking a remote US based Forest Management Specialist to support the development and implementation of FSC policies (focused most closely on policies that have direct, in-forest impacts) and support our customers in the United States.   

Are you passionate about the environment?  Do you like the idea of helping companies, forest managers, and other stakeholders in achieving their environmental and social goals? FSC-US is a remote team collaborating with more than 400 FSC-International colleagues worldwide, national and multinational companies, environmental and social non-governmental organizations, governments, and philanthropies.  

We are the world's first and most trusted forest certification program, with over 220 million hectares certified to our standard worldwide, working to connect humanity with nature through sustainable forestry and delivering nature-based solutions to climate change. Working at FSC, you'll be surrounded by erse perspectives and problems, inspiring and allowing you to be extraordinary.

As part of the FSC US Policy & Standards team, reporting to the FSC-US Director of Science & Certification, this position supports development of policy solutions that work for US companies and forest managers that are interested or already engaged in forest certification, with an overall goal of promoting responsible forest management.

Essential duties and responsibilities:

The Forest Management Specialist supports the Policy & Standards team's efforts on policy development, revision and implementation, and customer service provision related to forest management certification. FSC policies include a large suite of standards, procedures and other normative documents.

Requirements

What you'll do:

Policy Development, Revision & Implementation

• Support development and implementation of US-specific FSC policies
• Help to analyze proposed FSC policy changes, develop written feedback, and identify other opportunities to advocate for for effective and coherent policies
• Support engagement with stakeholders in the U.S. to inform this analysis and response
• Communicate with customers and other U.S. stakeholders about opportunities to provide feedback on international FSC policies and facilitate their input into these processes
• Gather and analyze data/information and use it to inform proposals for FSC policy changes
• Support erse working groups with customers, experts and other stakeholders that are addressing policy issues

Customer Service

• Answer questions from existing and potential customers regarding FSC's policy framework
• Support development of accurate and understandable guidance for FSC policy implementation
• Support development and implementation of tools and other resources that will create efficiencies, and increase accuracy and consistency of FSC policy implementation
• Support development and implementation of communication and education materials and events that will increase awareness and understanding of FSC policies amongst existing and potential customers and other interested parties

You may be expected to contribute to our success by performing additional duties that support our vision, mission, and values.

Key Requirements:

• Master's degree in an applicable program OR Bachelor's degree plus 3 years' experience in a relevant professional role.
• Preferred: A working level proficiency with ArcGIS.
• Proven organizational skills and attention to detail; ability to organize time and information, manage erse activities and meet deadlines; demonstrated flexibility to changing situations and priorities
• Excellent verbal and written communication skills; able to adapt as needed to different audiences; confident and effective in representing FSC US in both virtual and in-person settings
• A professional, customer service mindset, including the ability to be courteous, personable, and tactful when dealing with FSC's full range of stakeholders
• Strategic and analytical, but creative in seeking innovative solutions to complex challenges
• Committed to working collaboratively as a team, but also self-motivated and able to work effectively independently; takes initiative and able to make decisions appropriate to position
• Ability to occasionally work hours that accommodate colleagues in different time zones around the world.
• Ability to travel approximately 5-10% of the time within the US for meetings and events.

Benefits

• We value a learning mindset and iniduals who are invested in our mission.
• We are a fully remote organization.
• Our salaries are competitive with similar nonprofits and are adjusted to reflect local living costs. 
• We provide 100% coverage for employee medical and dental insurance at no charge, with partial coverage for your dependents.
• Other benefits include generous PTO, an employer-matched 401k retirement account, and work-from-home tools & equipment to support your at-home office needs.

Please note we are only able to consider US-based candidates for this position. The salary range for this position is $75,000 to $85,000 annually, commensurate with experience and qualifications.

The deadline for submitting applications is July 26, 2024.

Data-savvy customer service representative

Better Reports is seeking a data-savvy customer support agent to provide world-class support for our rapidly growing SaaS app.

About Better Reports

Better Reports was founded in 2017.

We are a small team of highly effective iniduals working across three continents.

Our product is a data analysis & reporting SaaS app, trusted by over 4,500 businesses.

We are on a mission to provide the best tool for analyzing data from popular apps and APIs.

Our app is currently available on Shopify, Stripe, and QuickBooks, and we are working hard to expand to other platforms.

You can find out more about us here - https://www.betterreports.com and the current app for Shopify here: https://apps.shopify.com/betterreports

About the Role

Job Type: Full-time, Remote

It is primarily a customer support role.

Most of your time will be spent reading and replying to email queries from customers through our helpdesk tool (HelpScout) along with live chat support to select customers.

Common customer queries include:

• Requests to create custom reports and custom formulas
• Helping merchants schedule and set up reports in Google Sheets
• Investigating and explaining report results
• Requests about features, capabilities, pricing, refunds and general interface questions
• Record videos to demonstrate the functionality of the app that helps answer specific customer questions

On a less frequent basis, you may be required to:

• Write documentation about various features of the app
• Jump on phone/video calls with larger customers to educate and walk through various features (this is rare)

The role offers opportunities for growth as the company grows as well.

Required Skills

We value highly effective iniduals who are passionate about their work and possess the following skills:

Analytical reading

You'll spend most of your time reading and replying to customer emails. You must be able to read a customer’s email and understand what they are asking, not simply what they are saying.

Intelligible writing

Excellent written English, with clear, concise, and grammatically correct communication. This is crucial for customer replies, product documentation, and internal communication.

Problem-solving

Tenacity in tackling new and unique report requests, considering various solutions to find the optimal one.

Love for data and numbers

While you don’t need extensive experience with data tools, you must have a comfort and interest in working with data. Experience with Excel formulas or SQL is a plus, but not required.

Preferred Skills

• Proficiency with data analysis tools such as Excel, SQL, Tableau, PowerBI, Google Data Studio, or similar tools. Familiarity with these tools will help you quickly adapt to our app.
• Experience in e-commerce, accounting, or finance. Familiarity with these domains will be beneficial as our reports often analyze orders, transactions, and financial data.
• Ability to create engaging screencasts for documentation and tutorial purposes.

Working Remotely

• You should be comfortable working from home or another remote environment, with a dedicated workspace and reliable, high-speed internet access.
• You must be a self-starter, proactive, and capable of working independently with minimal supervision.
• You should be available and online during working hours, as we frequently communicate via chat.
• Clear and frequent communication is essential, including regular updates on your progress, suggestions, issues, and questions.
• Your writing skills will be put into practice daily to communicate internally and externally.
• You will join our team as an independent contractor / sole proprietor and will be responsible for paying your own taxes.

What You Can Expect From Us

• Dedicated onboarding with screen-sharing sessions with team members.
• A supportive team with a transparent, public-by-default communication culture.
• Flexible work schedule with regular check-ins to track your progress.
• Fair compensation based on your skills and location.
• 25 days of paid leave annually.

We are looking forward to hearing from you!

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

To apply please send your updated Resume in English in PDF format and a video of 2 minutes telling us about you and your work experience to the email: [email protected] (We will not process resumes in Spanish). You need to send the resume and video to the email mentioned above so we can process your application. (THIS IS A MUST to start your application process, please find at the end of the job description the video instructions).

**Our Law Firm The Ward Law Group is currently hiring VIRTUAL ASSISTANTS with customer service and sales background. We have openings in different departments of the firm (Training is provided).

**We are hiring for:

• Client Support Specialist
• Reductions.
• Demands preparation Specialist
• Medical Management Specialist.
• Intake Case Manager.

As a virtual assistant you will work from home, your contract will be as an independent contractor and we offer full time positions (40 hours per week), we are looking for candidates that have experience in sales and customer service, with ability to adapt easily to changes and work in a fast paced environment, ability to work independently.

**Schedule availability is required (40 hours per week - 2 days off - Based on schedule need you might have to work 1 day of the weekend with in the same 40 hours).

**Virtual assistant responsibilities will vary depending of the department you are hire for, some are but not limited to:

• Answer, screen, and forward incoming calls to the appropriate person.
• Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable.
• Log phone calls and documents into online document management system.
• Assist office staff with clerical duties to include faxing, copying, and organizing/maintaining files.
• Maintaining frequent communication with client and answering questions.
• Obtaining insurance coverage information timely.
• Following up with medical treatments and ensuring proper care.
• Obtaining medical provider records and bills.
• Communicating with insurance company on treatment status and updating adjuster information on the system, among others responsibilities.

**Virtual Assistant Job Qualifications and Required Skills:

• Must be punctual.
• Commitment to work overtime on occasion.
• Must speak English and Spanish fluently.
• Have solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Must be a self-starter and multi-tasker.
• Ability to work independently.
• Must have a Computer (Desktop or Laptop) Core I5 or above, 12 GB of Ram, at least Windows 10 installed.
• USB noise cancelling headsets.
• Webcam for daily meetings and huddles.
• Internet speed must be 35Mbps Download and 15Mbps Upload.

**MONTHLY PAYMENTS $1000 per month plus $50 to cover transfer fees - PAYMENTS ARE PROCESSED ONCE PER MONTH AND DEPOSITED THE LAST BUSSINESS DAY OF EACH MONTH

**PAYMENTS ARE PROCESSED VIA DEEL (You can choose how to withdraw your payment, the options available are Direct Deposit to your bank account only using SWIFT CODE and your bank account number, Pay Pal, Payoneer and Wise)

To apply please send your updated Resume in English in PDF format and a video of 2 minutes telling us about you and your work experience to the email: [email protected] (We will not process resumes in Spanish) 

Video instructions:

• To record the video you can use Loom or a regular video with your cellphone send us the google drive link with your video attached, please make sure the google drive link is set up as public). 
• No background noise.
• Introduce yourself and tell us a little bit about who you are. (Name, Last name, Age, Country you are located, what motivates you)
• Tell us about your previous work experience and skills learned.
• Tell us about your work from home set up (Details of your computer, internet speed and other details you would like to share).

**On the email subject please use the following: YOUR NAME and LAST NAME - Virtual Assistant - WeWorkRemotely

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Relay Commerce is building a portfolio of software solutions to help merchants scale e-commerce and simplify their marketing tech stack. Powered by a centralized customer data platform, Relay’s suite of software tools allows merchants to automate key revenue generation workflows to drive organic growth and increased profitability.

The Relay ecosystem currently consists of seven software products that accelerate merchant revenue growth through email marketing automation, user generated content management, on-page conversion optimization, retention analytics and bookings management. Relay’s products are established as key tools in the SMB e-commerce revenue generation stack, servicing more than 35K customers globally that collectively generate >$1BN in GMV annually.

Relay is actively building the ecosystem by acquiring commerce enablement tools primarily serving e-commerce merchants on platforms including Shopify, BigCommerce, and Wix. Relay acquires ‘ready to scale’, oftentimes bootstrapped businesses, and invests in people, processes, and products to accelerate the product roadmap and growth.

About the Role

The Customer Success team is the first line of contact for our merchant customers, and the Customer Success Manager (CSM) role is the key to leading the team to help merchants minimize the time it takes to see positive ROI from Relay’s products. 

The Customer Success Manager oversees a team of Customer Success Specialists (CSS), who are product experts and problem solvers. The Customer Success Specialists help train customers on how to set up workflows in the product, and help users troubleshoot issues and overcome roadblocks. 

The Customer Success team interacts with customers day-to-day, and has significant responsibility as the voice of the Relay team. Every team member, from CEO to CSS, strives to project a positive, helpful, and professional image. 

The manager role helps train the Success team and manage team KPIs. Finally, the CSM role helps inform product development by proactively contributing insights from customer interactions that close any gap between product features and customer needs.

About the Product

Peel Insights is a retention data analytics platform for seven-figure and larger D2C and e-commerce brands. It helps data-driven and customer-obsessed D2C brands by providing insights that improve retention, boost LTV, and increase repeat revenue.

Peel powers customer and retention data analytics for hundreds of Shopify and Shopify Plus brands. D2C brands not on Shopify can also use Peel seamlessly.

**

• Ensure all qualified customers see a ROI(return on investment).
• Develop and execute a customer success strategy that aligns with the company's goals and objectives.
• Collect feedback from customers on the product and work with the product team to ensure that customer needs are addressed in product development.
• Be responsible for customer retention and growth, including contract renewals and identifying opportunities for upselling and cross-selling.
• Track customer metrics such as product usage, engagement, and satisfaction to ensure your book of business is optimally managed.
• Ensure that customer data is accurate, up-to-date, and securely managed.
• Serve as the “voice of the customer” and provide feedback to Product and Marketing teams on how we can better serve our customers.
• Continuously learn about the industry, the market, and the product to stay up-to-date and provide the best possible support and advice to customers.

**

• Organization: the CSM is comfortable establishing processes and frameworks to manage the Customer Success specialists.
• Sense of ownership: the CSM is excited to build the customer success function and grow with the team to build a best in class Customer Success organization.
• User-first mindset: the manager approaches problems by first understanding the user’s needs. You’re obsessed with helping Relay’s merchants do their day-to-day jobs better.
• Empathy: the manager can effectively put themselves in the shoes of a user and articulate what their needs are to developers, Product Managers, marketers, and the CEO.
• Collaborate cross-functionally: the manager is comfortable working across internal teams (product, marketing, leadership) to effectively communicate customer needs internally and communicate product and marketing features externally.
• Problem solver: the manager can approach problems in a logical, structured way; can help customers brainstorm solutions, or know when to elevate requests to technical support.
• Strong communicator: the manager is an attentive and active listener, and can explain & interact with customers with a positive tone.
• Proactive: surfaces product suggestions, concerns, and insights fearlessly and with a sense of ownership.
• Demonstrate Relay’s Core Values in all professional interactions.

**

• Experience working collaboratively with technical counterparts like developers, QA, and designers.
• Experience building and leading Customer Success functions like support ticketing systems, customer feedback logging, customer segmentation, and bug reporting systems.
• The CSM excels at written and oral communication skills, with the ability to write documentation and interface verbally on video calls with both customers and internal teams.
• Direct industry experience in ecommerce or B2B SaaS; ideally experience working with SMB customers on Shopify or other ecommerce platforms.
• Experience and proficiency in using systems like Intercom, Notion, and other tools of the trade, and an enthusiasm to adapt and learn new tool sets as we evolve.
• Minimum 5+ years experience in Customer Success, or consultative customer facing roles like Sales, Account Management, and the like.

Role: Community manager (3 days a week, one weekday + weekends)

Product Hunt is in search of a part-time, weekend Community Manager who is passionate about uplifting makers.

**Your challenge?

• Learn what our users need and surface the highest impact ways we can better support founders successfully launch and help more people discover their products

**You’re our ideal candidate if

1. You are obsessed with tech and love connecting with founders, learning about what they’re building, amplifying their voice and helping the world discover their product.
2. You’re pumped to represent Product Hunt and be the first person who our community will interact with on weekends. You’re confident in being the go to person and aren’t afraid to e into our systems and troubleshoot with makers as they set up to launch.
3. You pride yourself in your ability to weave between being a people person, and translating users needs into suggestions for how we improve our product.
4. You’re excited to own weekends. The support workload is generally quieter than the M-F weekdays but you’re pumped for the autonomy to experiment and set up systems and processes to help streamline data to better understand our users and how we can better support them.
5. Outside of weekends, you’re excited to 1) hang with the rest of the team one day a week (ideally Tuesday!) so we can get to know you and we can jam on ideas to better support our community and 2) you’re pumped to travel 3x a year for company offsites to meet up with the team and our community at IRL events.

Ideally, you are located in UK/European time zone but open to other locations for the right fit.

commercebuild is an eCommerce platform that allows businesses to unlock the power of their ERP systems to deliver a complete, end-to-end digital eCommerce experience for their customers.

And that's where you come in! We are looking to grow our erse team with iniduals who can leverage their technical knowledge to tackle nearly any problem that comes their way. Our Technical Customer Success Engineers not only solve problems, but they establish relationships with our customers by listening to their needs, understanding their problems, and proactively ensuring their success on our platform for many years to come.

If all of this sounds great to you so far, please keep reading. We want to hear from you!

YOUR DAY WILL INVOLVE:

• Deeply ing into platform issues for high-touch enterprise clients
• Being the voice and advocate for customers internally
• Anticipating problems through high awareness and proactive action
• Interacting with existing and potential customers by responding to their inquiries through email-based tickets and live chats.
• Writing and maintaining documentation

BEING A CUSTOMER SUCCESS ENGINEER REQUIRES:

• An eagerness to learn and the ability to adapt, allowing you to teach others. You are a lifelong learner.
• Self-driven work ethic. You are a self-starter who loves taking initiative and seeing things through to completion.
• Remote work experience. You have experience communicating asynchronously, using tools such as Slack.
• Previous experience in technical support. You know how to approach any problem reported by an end user.
• WooCommerce knowledge. We recently launched an integration with WooCommerce. You will be required to understand and document issues that arise with our integration.
• Knowledge and experience with common web technologies, including HTML, CSS, JavaScript and PHP. You must be able to read and understand code.
• A firm understanding of browser developer tools and CLI tools to reproduce HTTP requests and responses, particularly for escalations to our development team.
• Excellent writing and communication skills with a passion for taking technical language and making it understandable. You are fluent and eloquent in written English.
• Understanding of the domain name system (DNS) and typical records (A, MX, TXT, SPF, etc.) 
• A willingness to get stuff done. You see a gap, you close it. 

SHIFT:

We are looking to fill a full time shift, 40 hours per week, Monday through Friday, starting daily at approximately 9:00 AM US Eastern time. 

We are a remote company, and we hire globally. However, for this position, we require candidates to be in the Eastern time zone, plus or minus 1-2 hours. In your application, please confirm that you meet this requirement.

If you are a resident of the U.S. or Canada, you will be hired as an employee and offered benefits, e.g. health insurance. If you are a resident of any other country, you will be a contractor paid a fixed monthly amount.

All employees and contractors are entitled to 4 weeks paid vacation per year and technology stipends (new laptop upon joining, any required office equipment, etc.).

SALARY:

$70,000 - $80,000 USD per year.

HOW TO APPLY:

Send your résumé/CV and cover letter to careers-tcse2024[@]commercebuild.com. Put "Driven by Devotion" in your email subject so we know that you've read this closely. 

Do you want to make your application stand out? If so, we'd love to hear your thoughts on the following in your cover letter:

• This is an extremely technical role, and you must be able to understand and resolve technical problems. How have you approached such technical issues in the past? Please give a detailed description of an issue, the steps you took to address it, and the outcome.
• This role requires previous support experience. When you begin working on a ticket, tell us about your initial processes in detail. What steps do you take?
• We've recently pre-launched an integration with WooCommerce. As such, our next Technical Customer Success Engineer will need to know how to support customers using WooCommerce and WordPress. Please share your experience with WordPress and/or WooCommerce.

NEXT STEPS:

The hiring process for this role will be:

• If we determine you're qualified for the role based on your application, we will invite you to complete a technical task. This task will simulate a ticket from a customer, and you will be expected to engage us as if we were the customer and you were the Engineer in charge of the ticket.
• If you complete the technical task successfully, you will be invited to a Slack text-based interview. The interview via Slack chat aims to test your ability to communicate with us and our customers in written form. 
• If you complete the interview successfully, we will invite you to a paid trial. The trial is an opportunity for you to get to know us and vice-versa. It will allow you to do the job up to 40 hours a week and determine whether the role is right for you. If you are already working, a commitment of 20 hours is recommended to be successful. The trial generally lasts 4-6 weeks, but may last longer depending on your progress and availability. 
• If you complete the trial successfully, an offer will be made for a full time contract. 

Wherever you live, whatever your interests, wherever you’re from — if you have the skills to support our customers, we want to hear from you!

**About the Role

We are looking for customer-centric iniduals to service our marketplace with empathy and judgment. You own your customer's issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer's first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments. 

Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.

**

**Process customer contact and deliver prompt solutions through phone, chat, and email

• Communicate and collaborate with different departments
• Investigate, research, and resolve customer issues
• Handle tough and dissatisfied customers politely and professionally
• Track and follow up on all customer requests in a timely manner
• Manage conflicting priorities
• Provide outstanding and exceptional customer service
• Must have weekend availability

**What Sets You Apart

You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You're genuinely curious and take initiative to solve problems when you see them.

Why work at CBH?

• Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.
• Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
• Personal and professional development opportunities. If you're interested in developing a particular skill or learning more about a particular part of the business, we'll give you the opportunity to learn

System Requirements (NO CHROMEBOOKS, NO LINUX OS)

• Minimum 20Mbps wired internet connection
• CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
• RAM: minimum 16GB or higher
• Boot Drive: using SSD
• Wired headset
• Quiet working environment
• Steady power and internet

We operate 24/7 and work on a rotating roster, including weekends.

Time zones: MST (UTC -7), PST (UTC -8)

☀️ Highlights ☀️

• Chameleon is SaaS for product teams to create in-product UX (modals, banners, checklists, microsurveys etc.) to drive user engagement. Watch a short demo here.
• We’re a remote-first, Series A, VC-backed startup and currently with ~40 folks distributed across the Americas and Europe. Learn more about our team, company, and culture here.
• Looking for a mid-level Technical Support Engineer with SaaS experience living in the Pacific or Mountain Timezone to join our fast-growing team at Chameleon
• This is a technical role and requires strong knowledge of Javascript, HTML, and CSS, while also being customer facing.
• Salary range for this role is $70k - $100k USD annually, based on experience.
• Our application process may seem different, it’s not long and drawn out and we feel interviewing alone isn’t the best way for either party to assess fit, so we try to resemble working together and collaborating.

The Technical Support Engineer role at Chameleon

Customers trust us with their users’ experience, and we take that seriously – but software can be tricky! Unexpected issues, edges, and hiccups arise and affect our customer’s ability to use Chameleon effectively and smoothly.

That’s when our Support Engineers step in. As skilled troubleshooters, they save the day when these cases arise – they investigate, uncover, explain, resolve, and most importantly, win back trust.

Because our product operates within our customers' applications, there is a lot of technical sophistication under the hood, ****and often Support Engineers troubleshoot within the intricate connections between Chameleon and various applications.

As such, this role is ideal for someone who enjoys erse challenges and problem-solving and wants to be Customer-facing.

What you will do specifically

• Engage customers experiencing difficulty in a friendly and comforting manner. Build trust and empathy with our customers by understanding and teaching them.
• Act like a detective to efficiently troubleshoot a wide range of issues (often includes logging into our customers’ software and being able to recreate the issue consistently).
• Dig deeper into issues to uncover the root causes and potential solutions by leveraging Chrome Developer Tools, reviewing our code base, and any relevant data from our database
• Represent Chameleon effectively when responding to customers, attending customer meetings, and, where necessary, serving as the technical expert in sales meetings.
• Clearly document bugs and product improvement feedback, working closely with internal teams to escalate complex issues and help improve the quality and reliability of our product.
• Contribute to the continuous development, improvement, and maintenance of a comprehensive knowledge base for self-serve troubleshooting.
• Share knowledge and best practices with fellow Support Engineers, Customer Success Managers, the Sales team, and other product specialists to foster a collaborative and supportive environment.

Skills and experience that will aid success in this role

• 2+ years working in a technical support or engineering position
• 1+ years working at a SaaS startup (<50 employees)
• Good understanding of HTML, CSS, and JavaScript
• Ability to understand and troubleshoot complex API structures
• Comfort and confidence with using the browser console and other debugging tools
• Empathy with customers and their goals, challenges, and situations

Other requirements

• You have a fully functioning workstation and a quiet place to work (and take calls) with a high-speed internet connection
• You are located in the Pacific Timezone or Mountain Timezone
• Fluency (written and verbal) in English

Key benefits

💵 Salary range for this role is $70k - $100k USD annually, based on experience and amount of early-stage equity

🚀 High-quality standards, regular feedback, and opportunities to help you grow quickly

🌳 Flexible work hours and generous time off, plus no-meeting Fridays! 🤸‍♀️

💻 New MacBook and budget for home office equipment

🧘 Allowance for mindfulness/meditation app subscription

💡 Work with some of the best product people in the world as customers

🏕️ Fully-paid international team retreats _(next one in first week of May!)

 🌈 Chameleons are all different and uniquely beautiful. They change and aren't required to associate or identify with any specific labels. We welcome the chance to get to know you and are committed to building a erse and inclusive team that consists of a variety of backgrounds, cultures, languages, experiences, preferences, and characteristics. That's what helps us all grow and evolve.

View the full job description here

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Are you ready for a career you can BELIEVE in?  

• Do you have a strong belief in the 2nd Amendment? 
• Do you support the natural-born right to armed self-defense? 
• Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)? 

Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.

The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe. Learn more about the USCCA at https://www.usconcealedcarry.com/ 

**Elevate your career with us and reap the rewards of your success!

• Starting salary $18.00/hour+, based on experience
• Shift premium available based on days and hours worked
• Eligible for annual company incentive plan 
• 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
• Workplace Flexibility - Headquarters, Remote Work-from-Home, and Hybrid options.
• Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
• Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, & Pet Insurance
• Complimentary USCCA Elite Membership & Store Discounts

Position Summary: 

Advisors provide a world-class experience for our members who reach us by phone. Be part of a team primarily responsible for receiving inbound contacts from USCCA members and prospects and for making outbound calls to welcome and serve our members. Build deep connections while helping others be the very best protectors of self and family. If you want a job that can make a true difference in someone’s life, every day, then this role is for you!  Join a super fun team and excel in a role that's at the backbone of our sales and service operations.

You will engage in real conversations that deepen trust between our members and the brand. This position educates customers on the value of membership, executes sales that meet their needs, and provides an unprecedented service experience. You will play a vital role in needs-based selling by understanding and responding to customer requirements and discussing product options that enhance their membership value.

Connect, inform, and assist with needs ranging from updating account information, processing payments, discussing and executing product and membership purchases, and member retention efforts. This is your opportunity to perform in a supportive team environment and use your unique talents to do meaningful work at one of Newsweek’s Top 100 America’s Most Loved Workplaces!

**

**Essential Duties & Responsibilities:

• Field customer calls, troubleshoot and resolve issues, strengthen member relationships.
• Respond to customer inquiries with knowledgeable, well thought out answers.
• Deepen and retain member relationships through engaging conversations.
• Maintain up-to-date knowledge of our products, services, and promotions.
• Operate with a “find needs, fill needs” mindset. Provide solutions, offers, and information to match customer needs for product and membership needs. 
• Handle and resolve customer concerns with empathy and attention to detail.
• Follow up with customers as needed to ensure the best possible service experience.
• Save/retain customers who are contemplating non-renewal of their membership.
• Meet or exceed established targets and key performance indicators.
• Collaborate with your team members and help one another learn and grow.
• Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.

Required Skills/Experience: 

• High School diploma or equivalent. Associate’s degree or higher preferred.
• Prior work history in a Customer Service or Sales role. Experience in fielding customer concerns by phone is a plus.
• Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
• Excellent interpersonal skills; strong written and verbal communication abilities. Able to quickly establish rapport with people.
• Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
• Computer fluency; working knowledge of software applications and advanced internet functions.
• Passionate about delighting customers and communicating with them through conversation.
• Able to work equally as well in a team environment, in-office or remotely. 
• Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.
• Demonstrates the Core Values of Delta Defense, LLC.

We provide 8 weeks of PAID training for this role, so you will be knowledgeable and confident when engaging with our members. Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License. 

** Must be able to complete Full Time PAID Training (Monday-Friday) for the first 8 weeks upon hire. **  Training is virtual for remote employees. 

Hiring for Full Time positions only. Afternoon and evening shifts available.  

This position can be performed in our beautiful headquarters in West Bend, WI, hybrid schedule or remotely.  

Why YOU should Work at Delta Defense!  

• We are a fun, fast-paced, and rewarding place to work and grow!
• Nationally recognized in 2023 as a Newsweek Top 100 America’s Most Loved Workplace.
• Top Workplaces USA award in 2022!
• Named on Inc. 5000 “Fastest Growing Private Companies” list 12 years in a row!
• Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row!
• Milwaukee Business Journal “Best Place to Work” award 6 years in a row! 

Benefits information can be reviewed at: https://www.deltadefense.com/careers  

Anticipated application close: 08/01/2024

If you are a Colorado resident, please email us at [email protected] to receive complete benefits information. Please include the job title in the subject line of the email. 

PM19 

**LI#-Remote

The Common Market, a mission-driven distributor of local foods to communities in the Mid-Atlantic, Texas, Southeast, and Great Lakes, seeks a Customer Support Associate II to provide exceptional customer service and support to our valued customers. Our mission is to strengthen regional farms while making local products accessible to communities and the institutions that serve them.

In this role, you will be responsible for building and maintaining strong relationships with our buyer partners, ensuring their needs are met and their questions are answered. You will serve as a point of contact for customers, handling inquiries, resolving issues, and providing product information. Additionally, you will track orders, update customer accounts, and collaborate with internal teams to ensure a smooth and seamless customer experience.

FULLY REMOTE Hours are Sunday-Thursday 11AM-7:30 PM Eastern Time the ideal candidate is located near one of our hubs (Atlanta, Philadelphia, Houston, Chicago). The Customer Support Associate supports customers across the country in multiple time zones from New York, Philadelphia, DC, Atlanta, Birmingham, Houston, Chicago.

Responsibilities:

• Act as the primary point of contact for customers, responding to inquiries and providing exceptional customer service
• Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty
• Drive sales growth from existing customers
• Address customer issues and concerns, resolving them in a timely and satisfactory manner
• Provide product information, including availability, pricing, and order status
• Track and monitor customer orders, ensuring on-time delivery and accuracy
• Update customer accounts and maintain accurate and up-to-date records
• Collaborate with internal teams, including sales, marketing, and operations, to ensure a seamless customer experience
• Communicate customer feedback and insights to internal teams, contributing to ongoing improvements and enhancements
• Assist with administrative tasks, such as data entry and reporting

Requirements

• Previous customer support or inside sales experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and accuracy
• Experience working with CRM systems or customer databases
• Proficient computer skills, including MS Office
• Passion for local farm food and sustainable agriculture
• Ability to work collaboratively in a team-oriented environment
• Positive attitude and willingness to go the extra mile for customers
• High school diploma or equivalent

Benefits

• $19/ hour
• Health Care Plan (Medical, Dental & Vision)
• 2 Weeks Paid Time Off (Vacation, Days Sick)
• 5 Paid Holidays
• Life Insurance (Basic, Voluntary & AD&D)
• Retirement Plan (IRA)

IMPORTANT:

1. What are your career goals?
2. What are you really good at professionally?
3. What are you not good at or not interested in doing professionally?
4. Who were your last 5 direct managers or supervisors? How will each of them rate your performance on a 1-10 scale when we talk to them?

Please include a Google Drive (or any cloud storage) link to your video in your submission, along with a resume.

Do not send a cover letter!

APPLICATIONS WITHOUT A VIDEO OR RESUME WILL NOT BE CONSIDERED FOR THE POSITION.

JOB DESCRIPTION:

Mission

To average wait time for customers to 5 minutes, showing the outcomes listed below.

Metrics / Key Performance Indicator

• Ensure that 100% of qualified incoming leads from the company’s social media are processed by the sales department.
• Ensure that 100% of qualified incoming leads from the company’s social media channels are followed up per the established procedure.
• Maintain a 100% response rate on the company’s social media accounts.
• Maintain a 5-minute average response time on the company’s social media accounts.
• Ensure that 100% of the booked opportunities are proofread per the established procedure.

Competencies

Coordination Skills. The right candidate must show competencies in distributing the workload between team members.

Efficiency. The right candidate must work smart, producing the requested output with minimal wasted effort. It involves proper planning and staying within the schedule.

Customer Orientation. The right candidate must be willing to help people and provide high-standard service in a prompt, polite manner.

Sales Skills. The right candidate must demonstrate knowledge of the buyer's psychology, impression-making, relevant questioning, and objection handling.

Stress Resistance and Adaptability. The right candidate must be comfortable working in a fast-paced, busy environment and maintaining stable performance under heavy pressure or changing priorities.

Attention to Detail. The right candidate must always convey essential details to customers. Omitting important information often leads to profit loss and reputational damage for the company.

Communication. The right candidate must speak articulately, logically, and concisely.

Team-Building. The right candidate must establish a collaborative working relationship with colleagues.

Proactivity and Self-Sufficiency. The right candidate must act independently and achieve the set outcomes without constant supervision.

Responsibility and Integrity. The right candidate must be honest and reliable. Deliberately given false information will serve as the basis for employment termination.

Intelligence. The right candidate must demonstrate an ability to learn quickly and memorize large chunks of new information.

Literacy. The right candidate must have an excellent command of English, high grammar competence, and proper writing skills.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

NoGigiddy is seeking a proactive and customer-focused Entry-Level Account Manager to join our remote team. In this role, you will build and maintain relationships with our clients, ensuring their needs are met and providing exceptional service. This position is perfect for someone eager to start their career in account management and customer service. No college degree is required, but strong communication skills and a passion for helping clients are essential.

**

• Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
• Communication: Act as the main point of contact for clients, addressing their inquiries, concerns, and requests promptly and effectively.
• Account Coordination: Assist in coordinating client accounts, including setting up new accounts, managing renewals, and ensuring all client information is up to date.
• Problem Solving: Identify and resolve client issues proactively, ensuring a positive client experience.
• Reporting: Prepare and deliver regular reports on account performance, client feedback, and service improvements.
• Collaboration: Work closely with internal teams, including sales, marketing, and customer support, to ensure client needs are met.
• Client Onboarding: Assist in onboarding new clients, providing them with the necessary resources and information to get started.
• Feedback Collection: Gather and relay client feedback to improve our services and client experience.

**

• Communication Skills: Exceptional verbal and written communication skills.
• Customer Service Skills: Strong ability to understand and meet client needs.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Interpersonal Skills: Strong ability to build and maintain relationships with clients and team members.
• Problem-Solving: Ability to address and resolve client issues effectively.
• Time Management: Strong ability to manage time and meet deadlines.
• Technical Skills: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM software.

Preferred Experience:

• Experience in customer service, sales, or a related field is a plus but not required.
• Familiarity with CRM software and account management tools is a plus.
• Previous experience with gig economy platforms or staffing apps is a plus.

Education:

• High school diploma or equivalent.
• Relevant certifications or coursework in customer service, sales, or account management are beneficial but not required.

Working Conditions:

• Remote Work: The role is remote, allowing for flexibility in work location.
• Collaboration: Regular virtual meetings and communications with the sales and support teams.
• Tools: Use of various communication and collaboration tools, such as email, video conferencing, and CRM software.

Salary Range:

• $20 to $27 per hour, depending on experience and qualifications.

If you are organized, detail-oriented, and passionate about providing excellent service to clients, we’d love to hear from you! Apply now to join NoGigiddy and make a difference in the gig economy.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

It's time to hire another amazing inidual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? Can you provide amazing and personalized phone support? If you’re good at diagnosing technical issues, enjoy helping customers, and can deliver a mind-blowing experience via phone, chat, and email support, then please apply!

Porkbun is a fully-remote domain name registrar. We’re looking to add multiple U.S.-based, full-time Technical Support Representatives. We are hiring from within states where we are already operational; eligibility is restricted to: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington.

From .com to .pizza to .plumbing, Porkbun sells more than 500 domain extensions direct to consumers. Our no-nonsense interface and super-affordable prices mean we’re adding new customers at a fantastic rate. We have become the go-to registrar for tech savvy iniduals such as developers, while bargain-hunters are surprised to learn that we offer incredible support despite our industry-low prices.

We think Porkbun.com is the best registrar in the world, and if you check out our TrustPilot reviews you’ll see that’s not just our own bias talking. But even the easiest-to-use interface can’t solve every customer problem.

Typical issues:

• “How do I connect my domain to Shopify?”
• “How do I transfer my domain to Porkbun?”
• “My website isn’t working.”
• “How do I purchase Wordpress hosting?”
• “Why didn’t my payment go through?”
• “Why is your company named Porkbun?”

Experience –  professional or personal – with domains and hosting is desirable but we are ready to train the right person.  If you have proven technical and diagnostic ability and love learning new things, specific knowledge of the industry is not required.

Important skills:

• You can provide excellent live support via phone and chat, even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours 😬)
• You can write emails with a professional tone
• You love the feeling of making a customer happy
• You’re a really good problem solver
• You have at least two years of tech support experience either at an internal help desk or customer-facing position
• You have a steady Internet connection and a quiet room to work out of
• You work efficiently in a remote work environment
• You are perfectly fine with horrible hilarious puns

If the above describes you, or you can make a strong case for why we should hire you anyway, please follow the below instructions EXACTLY and respond accurately -- failure to do so means we will filter out your application.

• Attach your resume and cover letter to an email as two separate .pdf documents
• Address your email with the subject line “Technical Support Representative”
• Begin your email body by copying, pasting, and responding to the below qualifying questions. If you are responding NO, we are sorry but you are not eligible for the role:
  • Are you based in the USA and eligible for employment (Yes/No)?
  • Are you based in one of the following states: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington (Yes/No)? 
  • Do you have two or more years of support experience (Yes/No)?
  • Are you available and interested in working both Saturday and Sunday(Yes/No)?
  • Which shift most appeals to you (early/standard/late)? 
• Feel free to add other relevant, brief content to your email but it must begin with those questions and your accurate responses
• Send that email with attachments to [email protected]

We are leaning into our growth and hiring for shifts that will bolster our weekend staffing and further enable live support coverage for US-time zones.

We are hiring one early shift,  one standard shift, and one late shift, NOTE the different days anticipated and all hours are listed in Pacific (PDT) time. 

Early Shift:               Sat - Wed, 5AM - 1PM PDT

Standard Shift:      Sat - Wed, 9AM - 5PM PDT

Late Shift:                Wed - Sun, 1PM - 9PM PDT

We believe that to do your job well you need to take paid breaks – all 8 hour shifts include a total of one hour of paid breaks.

Starting pay: $40,000 / year + benefits

This position offers full medical, dental, and vision benefits (single), starting after 90 days, and a Simple IRA plan with a matching 3% company contribution after the first year.

About AiApply.co:

AiApply.co is a leading AI-driven solutions provider committed to revolutionizing how businesses operate. Our cutting-edge technology helps organizations optimize their processes, increase efficiency, and achieve unprecedented growth. We are passionate about delivering exceptional value to our customers and are looking for a dynamic Customer Success Manager to join our team.

Job Overview:

As a Customer Success Manager at AiApply.co, you will play a crucial role in ensuring our clients achieve their desired outcomes and derive maximum value from our solutions. You will be the primary point of contact for our customers, guiding them through their journey with AiApply.co and fostering long-term, mutually beneficial relationships.

Key Responsibilities:

 • Client Onboarding: Manage the onboarding process for new clients, ensuring a smooth and efficient transition to AiApply.co’s solutions.

 • Customer Engagement: Build and maintain strong relationships with key stakeholders, understanding their business goals and objectives.

 • Success Planning: Develop and execute customized success plans for each client, outlining clear milestones and objectives.

 • Product Expertise: Gain a deep understanding of AiApply.co’s products and services to effectively communicate benefits and address customer inquiries.

 • Proactive Support: Monitor customer health and proactively address issues or concerns to prevent churn.

 • Feedback Loop: Collect and relay customer feedback to the product development team for continuous improvement.

 • Training and Education: Conduct training sessions and workshops to help customers maximize their use of AiApply.co’s solutions.

 • Upselling and Cross-selling: Identify opportunities to expand AiApply.co’s footprint within existing accounts by introducing additional products or services.

 • Performance Metrics: Track and report on key performance indicators (KPIs) related to customer success and satisfaction.

Qualifications:

 • Bachelor’s degree in Business, Marketing, or a related field.

 • 3+ years of experience in customer success, account management, or a similar role.

 • Strong understanding of AI and technology solutions.

 • Excellent communication and interpersonal skills.

 • Proven ability to manage multiple clients and projects simultaneously.

 • Analytical mindset with the ability to interpret data and make data-driven decisions.

 • Customer-focused with a passion for delivering exceptional service.

What We Offer:

 • Competitive salary and performance-based bonuses.

 • Comprehensive benefits package, including health insurance and retirement plans.

 • Opportunities for professional growth and development.

 • A collaborative and innovative work environment.

 • The chance to be part of a forward-thinking company at the forefront of AI technology.

Time zones: AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

**Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

We are looking for a focused data entry clerk to continuously update our company's databases. The data entry clerk will liaise with and follow up with employees within the company as well as with customers to collect information. The data entry clerk will capture the data into relevant databases in a timely and accurate manner. You will identify and correct errors, and swiftly bring them to the attention of relevant parties where necessary.

**Data Entry Clerk Responsibilities:

• Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
• Scanning through information to identify pertinent information.
• Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
• Creating accurate spreadsheets.
• Entering and updating information into relevant databases.
• Ensuring data is backed up.
• Informing relevant parties regarding errors encountered.
• Storing hard copies of data in an organized manner to optimize retrieval.
• Handling additional duties from time to time.

**Data Entry Clerk Requirements:

• High school diploma.
• 1+ years experience in a relevant field.
• Good command of English.
• Excellent knowledge of MS Office Word and Excel.
• Strong interpersonal and communication skills.
• Ability to concentrate for lengthy periods and perform accurately with adequate speed.
• Proficient touch typing skills.

Please attach your contact information eg, (Email and Number)

Wormhole is looking to hire a Head of Treasury to join their team. This is a full-time position that can be done remotely anywhere in Canada, Central America, Europe or South America.

Xapo Bank is looking to hire a Senior FP&A Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Osmosis is looking to hire a Finance Director to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Circle is looking to hire a Treasury Lead, France to join their team. This is a full-time position that can be done remotely anywhere in France or on-site in Paris.

Your mission

At karpatkey, we are looking for a DAO Growth Analyst who will play a pivotal role in shaping the future of decentralised finance and driving impactful growth within the DAO ecosystem. You will be tasked with a range of responsibilities aimed at identifying new business opportunities, fostering relationships, executing projects, and staying abreast of market developments.

Responsibilities

Market Analysis and Identification:

• Research and identify potential DAOs suitable for integration into our portfolio.
• Conduct thorough analysis to assess the viability and potential impact of each opportunity.

Fundraising and Capital Acquisition:

• Support efforts in raising capital for our DAOs, ensuring adequate funding for growth and sustainability.
• Partnership Development:
• Cultivate and enhance existing relationships with protocols and investors.
• Strategically expand partnerships through collaboration with M&A and Governance teams.

New Partnership Exploration:

• Proactively seek out and establish relationships with new protocols and investors in the crypto ecosystem.
• Negotiate and finalise deals that align with the strategic objectives of our organisation.

Community Engagement:

• Actively participate in relevant crypto communities, including Crypto-Twitter, Telegram/Discord protocol chat rooms, DAO governance forums and Snapshot.
• Represent our organisation professionally and contribute insights to foster community engagement and awareness.

Your profile

• Bachelor’s degree in Finance, Economics, Business Administration, or related field;
• Proven experience in financial analysis, market research, or business development within the DeFi industry;
• Strong understanding of DeFi Protocols and DAO Governance;
• Experience with blockchain data analysis, Python or SQL preferred, but not required;
• Excellent communication and negotiation skills;
• Ability to thrive in a dynamic, fast-paced environment and adapt to evolving market conditions;
• Ability to work collaboratively with cross-functional teams.
• Abide by our values.

Benefits

• Home office and flexible hours;
• PTO Benefits;
• Yearly training budget;
• Home-office equipment budget;
• Bonus award.

About us

We provide financial solutions to leading DAOs - and we’re enthusiastic about connecting with iniduals passionate about shaping the future of DeFi.

Nansen is looking to hire a Revenue Operations Analyst to join their team. This is a full-time position that can be done remotely anywhere in APAC.

Gemini is looking to hire a Lead Project Manager, Treasury to join their team. This is a full-time position that can be done remotely anywhere in the United States.

"

Overview

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind. Learn more about our mission, culture, and hiring process.

Some things we’re proud of

* 🛠️ Building foundational tools in the cryptocurrency space

Your mission

Join our small, but mighty Finance and Accounting team that supports our tight-knit and fast paced growing startup at CoinTracker! As an Accounting Contractor, you will work directly with the Controller to assist in delivering a strong monthly accounting close on a regular cadence, support the Accounts Payable function by working directly with our vendors and the opportunity to have exposure to support more complex ad-hoc accounting and finance related projects.

What you will do

* Work directly with the Controller to support the monthly financial close and deliver reports to the executive team on a regular cadence

What we look for

Role-agnostic

* Impact: Demonstrated ability to drive business impact

Role-specific

* At least 3-4 years of professional experience in an Accounting role

",

"

Overview

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind. Learn more about our mission, culture, and hiring process.

Some things we’re proud of

* 🛠️ Building foundational tools in the cryptocurrency space

Your mission

Join our small, but mighty Finance and Accounting team that supports our tight-knit and fast paced growing startup at CoinTracker! As an Accounting Contractor, you will work directly with the Controller to assist in delivering a strong monthly accounting close on a regular cadence, support the Accounts Payable function by working directly with our vendors and the opportunity to have exposure to support more complex ad-hoc accounting and finance related projects.

What you will do

* Work directly with the Controller to support the monthly financial close and deliver reports to the executive team on a regular cadence

What we look for

Role-agnostic

* Impact: Demonstrated ability to drive business impact

Role-specific

* At least 3-4 years of professional experience in an Accounting role

",

Wormhole is looking to hire a Head of Treasury to join their team. This is a full-time position that can be done remotely anywhere in Canada, Central America, Europe or South America.

Hedera Hashgraph is looking to hire a Financial Data Analyst to join their team. This is a full-time position that can be done remotely anywhere in Central America or South America.

Chorus One is one of the leading operators of infrastructure for Proof-of-Stake networks and decentralized protocols. Tens of thousands of retail customers and institutions are staking billions in assets through our infrastructure helping to secure protocols and earn rewards. Our mission is to increase freedom and speed of innovation through decentralized technologies.

We are a erse team of 60+ people distributed all over the globe. We value radical transparency, striving for excellence and improvement while treating each other with kindness and generosity. If this sounds like you, we’d love to hear from you.

Role

The Business Development team at Chorus One is growing in the MEA region and is looking for a self motivated, result-driven inidual to sell its staking services to global institutions so they can earn additional income on their crypto assets.

Responsibilities

• Building Relationships:
  • Establish and nurture relationships with institutional investors and financial institutions to create new business opportunities.
  • Represent Chorus One at industry events, conferences, and other networking opportunities to build relationships and drive business development.
• Customer Focus:
  • Develop and maintain a deep understanding of the needs and pain points of institutional clients, and leverage this knowledge to design and deliver compelling solutions.
  • Identify and build relationships with potential institutional clients, including family offices, hedge funds, asset managers, and other financial institutions.
• Sales Effectiveness:
  • Develop and execute sales strategies to grow Chorus One’s institutional client base
  • Identify and qualify new prospects, including asset managers at digital native and traditional finance institutions, family offices, and other institutional investors
  • Manage the end-to-end sales process in Salesforce for institutional clients, from lead generation and qualification to negotiation and closing deals.
  • Prepare and deliver presentations and proposals that effectively communicate the value proposition of Chorus One’s products and services to institutional clients.
• Compliance and Regulation:
  • Stay current with the evolving regulatory landscape and ensure compliance with regulatory requirements applicable to institutional clients.
• Collaboration and Teamwork:
  • Collaborate seamlessly with various internal departments, such as marketing, research, engineering, and product teams, to align Chorus One’s offerings with institutional client needs.
• Industry Knowledge:
  • Cultivate a deep understanding of the cryptocurrency and blockchain ecosystem, with a specific emphasis on the Ethereum ecosystem.

Job requirements

What we are looking for:

• Bachelor’s degree in finance, business administration, or a related field
• Minimum of 5 years of experience in institutional sales and relationship management within the financial services industry in the MEA region
• Minimum 2 years of Business Development experience in blockchain ecosystem
• Deep understanding of the cryptocurrency and blockchain ecosystem
• Strong financial analysis skills and experience assessing the risks and rewards of different investment strategies
• Excellent communication skills, both verbal and written, with the ability to effectively communicate complex ideas and solutions to clients and internal stakeholders.
• Proven track record of generating new business opportunities and building strong relationships with institutional clients
• Ability to work independently and as part of a team in a fast-paced, entrepreneurial environment
• Ability and willingness to travel as needed to attend conferences, meetings, and other events.
• Preferred location: Dubai

Our Offer

• Autonomy and ownership in a friendly and supportive work environment and the opportunity for rapid growth.
• Competitive fixed compensation (120-160k USD + Sales Commission + Equity options available)
• All-expense paid biannual team retreats at various destinations. Past retreats took place in Egypt, Serbia, Kenya, USA, South Korea, and Dubai.
• Remote, but not alone. We are a strong global collaborative environment.
• Remote working budget (Laptop, co-working space, etc)
• Personal development budget
• Gather experience and build your network in the vibrant crypto ecosystem.
• Learn about state-of-the-art protocols that lay the foundation for an open, transparent, and programmable financial system.

OpenSea is looking to hire an Accounting Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Sui Foundation is looking to hire a Senior Finance Associate to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Magic Eden is looking to hire a Finance Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

"

Who We Are

At R2, we believe that small and medium businesses are the productive engine of society. Small and medium businesses (SMBs) make up over 90% of companies in Latin America, yet they face a trillion-dollar credit gap. Our mission is to unlock SMBs’ potential by providing financial solutions that are tailored to their needs. We are reimagining the financial infrastructure of Latin America - where SMBs financial needs are satisfied without ever having to go to a bank.

R2 enables platforms in Latin America to embed financial services that SMBs can then leverage at the point of need and within the operating tools they use. We are a tight knit team coming from organizations such as Google, Amazon, Nubank, Uber, Mercado Libre, J.P. Morgan, Capital One and Ualá. We are backed by world-class technology investors such as Gradient Ventures (Google’s AI-focused fund), General Catalyst, and Y Combinator.

To learn more about R2, here are a few articles that have been published about recently: Fintech R2 Inks $100 Million Credit Line to Boost Mexico Lending, Google leads fresh investment in embedded lending fintech R2 , and Rappi and R2 to Provide Loans to Restaurants in Mexico and Colombia.

We are a data-first company — data is the core of our product and the lifeblood for all of our decision-making. As a Senior Data Scientist you will sit at the helm of R2 by analyzing in a descriptive, predictive, and prescriptive way large data from some of the leading technology platforms in the world, and deploying clever and scalable data-driven solutions that enable new financial opportunities to millions of small businesses across Latin America. Your solutions will drive critical business decisions, such as who to fund and how much to offer, in an automated and scalable way.

What you’ll work on

* Coordinate the monthly accounting closing and invoicing processes.

Who you are

* More than 8 years of accounting work experience and 3 years of experience in a similar position.

Bonus points

* Organizing and prioritizing.

**Does this position sound like a good fit? Apply at the link below:

https://r2.bamboohr.com/careers/83

",

Coinbase is looking to hire an Associate, Corporate Development & Strategy to join their team. This is a full-time position that can be done remotely anywhere in the United States.

"

Position: Financial Controller - Company: Team Out Inc.

Location: Remote  - Type: Full time - Start : as soon as possible

About Team Out Inc. :

Team Out Inc. is a dynamic and innovative company specializing in organizing corporate retreats with a focus on team bonding and company culture enhancement. Known for its comprehensive retreat planning, venue selection, and budget guidance, the company has successfully organized over 300 events with high client satisfaction.

Key Responsibilities:

* Support the financial team in managing, tracking, and reporting financial data.

Qualifications:

* Currently pursuing a Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, or a related field.

What We Offer:

* An opportunity to gain hands-on experience in financial management and reporting.

How to Apply: Please submit your resume and a brief email explaining why you are a good fit for this position.

",

Magic Eden is looking to hire an Accounting Operations Lead to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Gauntlet is a leader in quantitative research and DeFi economics optimization, specializing in risk management, growth facilitation, and ensuring the economic robustness of key DeFi protocols. Managing over $13 billion in customer TVL as of January 2024, our efforts are vital to the industry’s leading protocols.

We are known for our significant research contributions, paralleling the impact of top academic institutions in DeFi. As a Series B company with a 60-member team, we operate on a remote-first basis from New York City.

Our mission is to drive adoption and understanding in the financial systems of the future. The unique challenges of decentralized systems call for innovative approaches in mechanism design, smart contract development, and financial product utilization. Gauntlet leads in advancing this knowledge, ensuring safe progression through the evolving landscape of financial innovation.

The goal of a Technical Protocol Strategist is simple - to oversee the success of Gauntlet’s key client engagements and business verticals. You will be the trusted partner working shoulder to shoulder externally and internally to ensure our clients’ and Gauntlet’s success.

Responsibilities

• Define and execute cross-functional initiatives to ensure both client goals and Gauntlet’s business objectives are met.
• Translate client needs into well-scoped requirements for data scientists and engineers to maximize impact for all client deliverables.
• Lead cross-functional teams in critical support situations to effectively and efficiently drive successful resolutions.
• Manage client relationships. Develop engagement strategy for key client stakeholders.
• Through your work with our clients, identify opportunities for our product offerings and execute growth opportunities.

Qualifications

• 1+ years of investment banking, financial services, management consulting, or deployment strategy experience
• The role requires strong analytical abilities, attention to detail, intellectual curiosity, and a relentless commitment to long-term client outcomes
• You will be expected to quickly learn novel financial structures (DeFi protocols) to optimize those financial structures
• Experience communicating both technical and non-technical requirements
• Comfortable working with a high level of adaptability in a fast-changing environment
• Strong interpersonal, project management, and organizational skills with the ability to prioritize

Bonus Points

• DeFi, crypto, or blockchain experience or exposure
• Educational background in mathematics, statistics or computer science
• You will be expected to quickly learn novel financial structures (DeFi protocols) to optimize those financial structures

Benefits and Perks

• Remote first - work from anywhere!
• Regular in-person company retreats and cross-country “office visit” perk
• 100% paid medical, dental and vision premiums for employees
• Laptop, monitor, keyboard and mouse setup provided
• $1,000 WFH stipend upon joining
• $100 per month reimbursement for fitness-related expenses
• Monthly reimbursement for home internet, phone, and cellular data
• Unlimited vacation
• 100% paid parental leave of 12 weeks
• Fertility benefits
• Opportunity for incentive compensation

Please note at this time our hiring is reserved for potential employees who are able to work within the contiguous United States and Canada. Should you need alternative accommodations, please note that in your application.

The national pay range for this role is $155,000 - $170,000 plus additional On Target Earnings potential by level and equity in the company. Our salary ranges are based on paying competitively for a company of our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. Inidual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.

"

About GoodFin:

At GoodFin, the latest technology meets the world of private wealth. We believe in great design, great investment products, and a great network of early users who love what we are building. GoodFin specializes in giving our customers access to high-end alternative investments through SPVs that are created and managed in-house by leveraging technology.

About you:

We are looking for a highly skilled and detail-oriented Certified Public Accountant (CPA) to join our team as a Part-Time In-House Fund Administrator. The successful candidate will be responsible for managing SPVs, handling tax-related matters, issuing K-1s, and ensuring compliance with regulatory requirements. The ideal candidate will have an understanding of our tech processes.

Key Responsibilities:

1. SPV Management:* Oversee the administration and management of Special Purpose Vehicles (SPVs) within the GoodFin portfolio.

Qualifications:

* Bachelor's degree in Accounting, Finance, or related field.

Schedule and Compensation:

* This is a part-time position with flexible hours, approximately 10-20 hours per week.

",

About us

Flashbots started in 2020 as a open research and soon-to-be SUAVE.

Our mission is clear: illuminate, democratize and distribute.

We seek to ensure that the value created on decentralized, public blockchains is transparent and distributed. We do this by conducting cutting-edge research, building mission-critical products, and coordinating a erse community with competing interests.

Our vibe is astro-pirate-punk: irreverent, anarchic, excellent, autonomous. We’re explorers, hackers, builders, thinkers. We are relaxed, composed, and at ease in the world, but beneath our suave exterior, we do not have the time or inclination to be anything but the best.

Join our mission driven team at Flashbots as a Financial Controller and take on a high-impact, high-responsibility position where your financial expertise will directly influence our strategic direction. In this role, you will lead critical financial initiatives, manage complex financial operations, and drive strategic decision-making with leadership through your analysis

Responsibilities

• Financial Management and Reporting: Own the entire financial statement process, manage month-end closing, and ensure timely, accurate reporting to management. Oversee budgeting, forecasting, and the preparation of annual budgets.
• Operational Coordination and Treasury Management: Handle daily accounting operations, reconcile accounts, manage treasury operations (cash and crypto), forecast cash flows, and maintain financial visibility.
• Compliance and Regulatory Oversight: Ensure compliance with financial policies, SFRS/IFRS standards, regulatory requirements, and manage tax filings and audits.
• Strategic Financial Analysis and Metrics Tracking: Prepare strategic analyses and financial models, provide financial advice to management, and monitor key financial health metrics.
• Corporate and Vendor Management: Manage taxes, payroll, corporate development projects, vendor relationships, accounts payable/receivable, and ensure efficient transaction processing.
• Stakeholder Engagement and Continuous Improvement: Build strong relationships with business departments, contribute to projects and process improvements, ensuring robust financial practices.

Qualifications

• 6-10 years in accounting, controlling, FP&A, or related fields.
• Strong ability to lead cross-functional initiatives and manage stakeholders through consistent and impactful communications.
• Proficient in budgeting, forecasting, and strategic financial analysis.
• Skilled in financial software systems (e.g., QBO, Mercury), and experienced in setting up and maintaining these systems.
• Exceptional accuracy in managing payroll, tax filings, and reconciliations.
• In-depth knowledge of SFRS, IFRS standards, and regulatory requirements.

Nice to Have

• Understanding of crypto wallets and multisigs.
• Familiarity with the latest trends in crypto and DeFi.
• Experience with 409a valuations and equity tax reporting.
• Background in vendor management and contract review.
• Experience with investor relations and fundraising activities.

Details that matter

• Significantly above market rate equity compensation package
• Unlimited PTO with a high level of freedom and autonomy for your work
• Attractive health coverage package for US employees
• $3000 Yearly budget for your inidual learning and development goals
• Work alongside the brightest minds in the crypto space
• Help save the world by ensuring crypto remains decentralized, permissionless and censorship-resistant
• Remote working - work from anywhere in the world
• Paid travel - 2 x team on-site in different parts of the world per year plus periodic travel to events

At Flashbots, we are committed to building a erse and inclusive team. We welcome applications from all qualified candidates regardless of gender, race, ethnicity, religion, sexual orientation, age, or disability status.