We’re Loop Support!👋 A dynamic staffing agency that partners with forward-thinking companies committed to providing outstanding customer experiences. Our clients value innovation, efficiency, and meaningful interactions, ensuring that every customer receives personalized and high-quality support.

Are you passionate about helping others and delivering top-tier customer service? Do you thrive in a remote work environment and enjoy solving problems? If so, we want to hear from you!

What You’ll Do:

As a Customer Support Specialist, you will play a key role in ensuring our clients' customers receive top-notch support. Your main responsibilities will include:

• Responding to customer inquiries via phone, email, and chat, delivering fast, friendly, and professional assistance.
• Troubleshooting product and service issues to find effective solutions.
• Maintaining detailed and accurate customer interaction records.
• Providing helpful product information, guiding customers through processes, and ensuring they have a positive experience.
• Staying up to date on client products, services, and policies to provide accurate information.
• Collaborating with teammates and sharing feedback to continuously improve the customer experience.

**

We’re looking for highly motivated iniduals with a customer-first attitude and the ability to work independently. The ideal candidate will have:

• Excellent written and verbal communication skills in English, Ukrainian, and Russian. (Required)
• Previous customer support experience (phone, email, chat, or similar roles). (Required)
• A strong, stable internet connection and a reliable computer setup. (Required)
• A problem-solving mindset with strong attention to detail.
• A positive, professional attitude and a passion for helping others.
• The ability to work independently in a distraction-free home office.

Why Apply?

• Fully remote: Work from anywhere.
• Competitive salary: We pay in USD.
• Training & Support: Receive onboarding and ongoing training to help you succeed in your role.
• Bonus Potential for high performers
• Paid Time Off (PTO)
• Paid U.S. Holidays

Next Steps – How to Apply

If this sounds like the perfect role for you, we’d love to hear from you! Applying is easy:

1️⃣ Click "Apply Now"  to fill out our application form. 

2️⃣ You will then be invited to take our customer support assessment!

3️⃣ Qualified candidates will be invited to an interview to discuss the roles and next steps.

Join us in delivering outstanding customer experiences—apply today! 🚀

As a Breezy HR Customer Success Agent, you'll use your enthusiasm and empathy to help us troubleshoot, understand, and delight our incredible customer base. With over 60,000 active users, we need your help to maintain and communicate in line with our sky-high standards and ambitious product plans.

We have a unique approach to customer service; giving you a script to follow and expecting robotic output just isn't our style. You can feel free to use your own easygoing voice, and we'll support you with all the resources you need to make sure our customers are well-informed, well-oiled recruiting and hiring machines.

**

This is a full time remote position and we're looking for someone who can work 10am to 7pm EST.

• You know that the best way to answer customer questions is to start from a solid knowledge base, so you’ll get to know and navigate Breezy inside-out and top-to-bottom.

• Since you know it all (and you will!), you'll be helping our customers achieve their goals inside Breezy the majority of the day. You'll be walking them through processes and minor hiccups with patience and a sense of humor, but …

• You know enough to know when you just don’t know. Then it'll be your job to escalate issues further up our little chain of command, or reach out to other teammates for help. You'll recognize when a customer might be a good fit for a demo, or might need some extra tech attention to get their problems solved.

• You'll be tracking your support metrics and hitting (um, blowing past?) goals we set for our customer success team – these are numbers like response time and customer satisfaction (but you can handle that, right?).

• You'll be on the front line, so we expect you to keep eyes out for trends in common issues, and help us develop training programs for future customers.

**

• This isn't your first rodeo – you should have some experience making customers happy as a primary job function.

• You're enthusiastic and comfy around technology, the SaaS space, and/or recruiting and human resources (if you've got a soft spot for Trello and Intercom, that wouldn't hurt!)

• You're even-tempered (dare we say … breezy?), but not passive. We want you to see problems or projects and tackle them head on, but we need you to be kind and professional about it.

**

• Breezy is a web-based, end-to-end recruiting platform and applicant tracking system to help teams attract & hire great employees with less effort.

• Grrrrreat benefits.

• Inside, we're a small, agile team chock-full of awesomeness and we're growing fast.

• Working here is completely unlike anything you'll find in Jacksonville or anywhere in the country... in a very good way. You'll love it.

About Perspective

Our mission is to enable passionate people to grow the businesses they love. We are doing this by helping 5.000+ entrepreneurs with the fastest and easiest growth marketing platform. So you work work directly impact thousands of entrepreneurs & their customers.

We’re 100% bootstrapped & profitable. With less than 40 people we were able to scale our company to over €11M ARR. Now we are on our journey towards 100M ARR – and we believe by staying a small team with highly talented people we will get there fastest. 🌟

We’re in an exciting phase, expanding internationally and maturing our product and culture at the same time. We prioritize great execution and high impact - we strive for highest quality in what we do, as we believe the world doesn’t need more mediocrity.

We foster a culture of ownership and freedom in a fully remote environment across Europe, enabling us to build the lives we want while making maximal impact. Come join our team of extraordinary people! 🚀

About the Role

At Perspective, customer support isn’t just about answering questions – it’s about shaping the product, enhancing customer satisfaction, and driving real impact. As the direct link between our customers and teams, you’ll play a crucial role in improving our product, onboarding journey, and overall user experience.

High-quality support is a core pillar of our product, shaping how customers experience our software.

If you’re passionate about marketing tech, love helping customers, and want to make a real difference — come join us!

What You Will Be Doing

• Answer customer requests, handle bug issues, and investigate problems on customer accounts.
• Categorize and analyze insights from conversations with customers to improve our products and processes.
• Identify potentials for a better customer journey and self-service.
• Maintain and expand articles, bots, the knowledge library, and auto-replies to achieve fast but qualitative support.
• Take over responsibility for building up our international support.
• Host and participate in calls with our customers, for example during the onboarding phase to ensure a smooth start with our product.

Who You Are

• You have at least 1-2 years of experience in customer support.
• You have a good understanding of customer needs and wishes via chat conversations and can read between the lines to maximize your impact.
• You always go the extra mile to create the best customer experience and can be obsessive when it comes to making customers happy & successful.
• You have a strong passion for online marketing.
• You can handle critical outages with excellent communication strategy, style, and a calm demeanor.
• You can organize your day and prioritize tasks independently.
• You can share constructive feedback and are open to receiving feedback.
• You bring a basic understanding and experience in leading and executing projects.
• You have excellent communication skills in German (native-level proficiency) and English (fluent).
• It’s a great advantage if you have technical knowledge of marketing tools (e.g., Meta Ads, Google Ads & Analytics, Zapier, marketing & email tools) and performance marketing overall.
• Not a requirement, but an advantage if you have a technical background or experience in tech support.

What You Can Expect at Perspective

• Remote & Freedom | We strongly believe that every work environment needs to be ideal and fitted to the person. For this very reason, all our team members work remotely – in their own much-needed way. That’s how we can ensure that all our talents have much freedom to create the best results possible.
• Responsibility, Ownership & Impact | At Perspective, all our team members have a voice. We value every opinion and encourage all to speak their mind. Only with team effort can we create something great. We believe in our team and therefore, give them much responsibility. Even if we fail, we learn from it, get back up, and continue to succeed. It is part of the game, and we know it.
• Personal & Professional Growth | Your development is our priority. With our intensive onboarding, feedback talks, and training, we foster your personal and professional development. One of our core values is “Keep Growing,” which we portray in everything we do.
• Best Equipment & Remote Budget | Our company is built on the USP of quality, and we want to keep it that way. To maintain quality, we only provide the best equipment to our team: for example, every new team member receives an Apple MacBook for their work and a monthly remote working budget.
• Team Events | We know working solely remotely can make it difficult to build a strong team spirit. However, at Perspective, we focus deeply on team building by hosting various team events throughout the year. We understand the need for interaction face-to-face and strongly encourage it.
• Cordial & Passionate Team | Last but not least, we are the most cordial team you can imagine. We love working together, respect each other, and always value each other’s opinions. We care deeply about our team members and are always down for a good virtual after-work hangout.

Zoom is hiring a remote Customer Success Manager (French/Spanish), Workvivo. This is a full-time position that can be done remotely anywhere in Ireland.

Zoom - Modern enterprise video communications.

Location: Remote (must be able to work EST hours 9am-5pm)

Position Summary:

We are seeking a Customer Success Operations Manager to enhance the efficiency, effectiveness, and scalability of our Customer Success team. This role will be responsible for optimizing our use of ChurnZero, Salesforce, and other customer success tools to drive client engagement, retention, and expansion opportunities. The ideal candidate will have a deep understanding of customer success metrics, automation, and workflow optimization, along with the technical skills to configure and implement processes within ChurnZero and Salesforce.

Key Responsibilities:

• Operational Strategy & Execution: Collaborate with leadership to design and execute customer success initiatives that improve retention, expansion, and customer satisfaction.
• ChurnZero & Salesforce Optimization: Manage and optimize ChurnZero and Salesforce workflows, ensuring the team maximizes automation, analytics, and engagement strategies.
• Data-Driven Decision Making: Analyze customer success metrics, churn risk factors, and expansion opportunities to provide insights that drive proactive engagement strategies.
• Process Automation: Implement scalable processes to improve onboarding, adoption, and renewal management through automation and structured workflows.
• Collaboration & Training: Work closely with CSMs, Account Managers, and Sales to align customer success processes with overall company goals. Provide training on ChurnZero and Salesforce best practices.
• Customer Health & Engagement: Develop and refine customer health scores, renewal forecasting models, and proactive engagement strategies.
• Expansion & Upsell Support: Identify and manage customer success-driven upsell and expansion opportunities, integrating with sales processes where needed.

Key Requirements:

• 3-5+ years of experience in Customer Success, Revenue Operations, or CRM Administration (preferably in SaaS).
• Hands-on experience with ChurnZero (or similar customer success platforms) and Salesforce.
• Strong analytical skills and the ability to derive insights from customer data.
• Experience implementing automation, workflows, and integrations within CS tools.
• Proven ability to drive process improvements and increase operational efficiency.
• Excellent communication skills with cross-functional teams (CSMs, Sales, Product, and Leadership).
• Strong project management skills with the ability to execute multiple initiatives simultaneously.

Preferred Qualifications:

• Experience in healthcare tech, EHR, or CRM SaaS.
• Familiarity with SQL, Looker, or other analytics tools for deeper reporting.
• Experience leading technology adoption and training teams on new tools/processes.

Salary and compensation

Customer Support Specialist

**About Fillout

Fillout is a leading form-building platform trusted by over 100,000 organizations worldwide. Our comprehensive solution enables businesses to create customizable forms, surveys, and quizzes with powerful features including conditional logic, record editing, and advanced integrations with 4,000+ tools such as Airtable, Notion, and various automation services.

**

As a Customer Support Specialist at Fillout, you'll be the first point of contact for users encountering roadblocks while using our platform. Due to the powerful and versatile nature of Fillout, you'll constantly be solving novel technical challenges and helping customers achieve their specific goals.

**

• Provide timely, high-quality technical support to Fillout users via email, chat, and other communication channels
• Troubleshoot complex issues and guide users through solutions to their specific use cases
• Create and maintain comprehensive documentation, guides, and help center materials
• Collaborate with our founders to provide insights on potential product improvements based on user feedback and common issues
• Escalate complex technical problems to the appropriate team members when necessary
• Contribute to building a knowledge base of common issues and solutions

Requirements

• Strong technical problem-solving skills and the ability to learn quickly
• Excellent written and verbal communication skills in English
• Experience with SaaS products, form builders, or similar technical platforms
• Patient and empathetic approach to customer service
• Ability to translate technical concepts into easy-to-understand explanations
• Self-motivated with strong time management skills
• Previous experience in customer support or technical documentation is a plus

What We Offer

• Competitive pay rate based on experience and location
  • We target our starting compensation in the top 60 to 80% of local rates
• Remote, async-first work environment
• Opportunity to grow with a rapidly expanding platform
• Direct collaboration with company leadership
• Continuous learning opportunities in a dynamic tech environment

Join our team and help shape the future of form-building technology while ensuring our users have the best possible experience with Fillout!

DevWay Ltd is the SaaS company behind InviteMember and SUCH. InviteMember is a leading subscription management platform. SUCH is a AI chatbot building service. We’re a remote-first company with a erse team across multiple countries. Our passion is helping businesses grow and succeed through the use of efficient top notch digital tools—and this is where you come in!

Salary and compensation

Benefits

🌎 Distributed team

🚫 No politics at work

🎅 We hire old (and young)

Smile.io is hiring a remote Live Chat Representative. This is a full-time position that can be done remotely anywhere in Canada.

Smile.io - Easy-to-use loyalty programs for small businesses.

Tether is looking to hire a Customer Support Specialist - Mexico to join their team. This is a full-time position that can be done remotely anywhere in Mexico.

**

**LATAM (Fully Remote)

**About WEVO

WEVO is an AI-powered, venture-backed startup revolutionizing how companies create digital experiences. Instead of relying on slow, expensive in-market testing, WEVO enables businesses to know—before launch—whether a product, webpage, or campaign will succeed. We’re replacing the old “fail fast” mindset with a new standard: **succeed on day one.

The market opportunity? **Any company with a website that wants to deliver better experiences to its customers.

At the core of WEVO is an AI platform, fine-tuned with over 1 million user studies and protected by 12 patents. Our proprietary AI simulations predict user behavior with unparalleled precision—down to micro-segments—empowering businesses to create high-value digital experiences.

Leading brands, including Mastercard, LinkedIn, Goldman Sachs, and Ford, trust WEVO to optimize their digital strategies. Having recently achieved profitability and secured new funding, we are entering our next phase of growth. This is an extraordinary opportunity to join a company that is not just reshaping an industry but defining the future of AI-powered digital experiences.

**About the opportunity

This is an opportunity to join WEVO’s growth team and to manage a book of enterprise accounts. You will lead the relationship with key customers, ensure their success and help grow their WEVO usage and revenue. Many of the companies you will work with are leading brands and Fortune 500 firms.

Responsibilities

• Partner with customers to support their user research initiatives
• Onboard and train customer teams on how to be successful with WEVO
• Create and deliver quarterly business reviews (QBR)
• Lead success planning for Tier 1 & 2 customers
• Serve as customer escalation point for support or service issue
• Monitor account health metrics (adoption, active users, etc.) and use data to inform actions or interventions
• Collect and monitor use case and value realization intelligence as part of customer value management program
• Provide customer insight to the product team and help shape product strategy

**Requirements

• At least 3 years in a customer success or account management role, at a SaaS company. Working with enterprise customers (at least $500M in revenue) is a must.
• Industry expertise in UX research, website testing/optimization, and/or digital marketing.
• Strong presentation and communication skills.
• A self-starter capable of working independently, managing their own deadlines and deliverables.
• Comfortable in an entrepreneurial environment.
• Fully fluent in English

Benefits

• Competitive base salary and bonus plan.
• Equity stake.
• Unlimited vacation days.
• Paid parental leave.

If you are passionate about working on a team that is changing an entire industry, and growing rapidly, we want to hear from you. Reach out to us today.

We’re Loop Support!👋  A dynamic staffing agency that partners with forward-thinking companies committed to providing outstanding customer experiences. Our clients value innovation, efficiency, and meaningful interactions, ensuring that every customer receives personalized and high-quality support.

Are you passionate about helping others and delivering top-tier customer service? Do you thrive in a remote work environment and enjoy solving problems? If so, we want to hear from you!

**

• Responding to customer inquiries via phone, email, and chat, delivering fast, friendly, and professional assistance.
• Troubleshooting product and service issues to find effective solutions.
• Maintaining detailed and accurate customer interaction records.
• Providing helpful product information, guiding customers through processes, and ensuring they have a positive experience.
• Staying up to date on client products, services, and policies to provide accurate information.
• Collaborating with teammates and sharing feedback to continuously improve the customer experience.

What We’re Looking For:

• Fluency in English (spoken and written). (Required) Proficiency in additional languages (such as Spanish or Ukrainian) is a plus.
• Previous customer support experience (phone, email, chat, or similar roles). (Required)
• Experience in eCommerce, SaaS, fintech, healthcare, travel & hospitality, and startups is highly preferred.
• A strong, stable internet connection and a reliable computer setup. (Required)
• A problem-solving mindset with strong attention to detail.
• A positive, professional attitude and a passion for helping others.
• The ability to work independently in a distraction-free home office.

**

• Fully remote: Work from anywhere.
• Competitive salary: We pay in USD.
• Unique opportunities: Work with a forward-thinking company where your expertise makes a real impact on customer experience and business success.
• Training & Support: Receive onboarding and ongoing training to help you succeed in your role.

**

If this sounds like the perfect role for you, we’d love to hear from you! Applying is easy:

1️⃣ Click "Apply Now"  to fill out our application form. 

2️⃣ You will then be invited to take our customer support assessment!

3️⃣ Qualified candidates will be invited to an interview to discuss the roles and next steps.

Join us in delivering outstanding customer experiences—apply today! 🚀

We’re Loop Support!👋  A dynamic staffing agency that partners with forward-thinking companies committed to providing outstanding customer experiences. Our clients value innovation, efficiency, and meaningful interactions, ensuring that every customer receives personalized and high-quality support.

Are you passionate about helping others and delivering top-tier customer service? Do you thrive in a remote work environment and enjoy solving problems? If so, we want to hear from you!

**

• Responding to customer inquiries via phone, email, and chat, delivering fast, friendly, and professional assistance.
• Troubleshooting product and service issues to find effective solutions.
• Maintaining detailed and accurate customer interaction records.
• Providing helpful product information, guiding customers through processes, and ensuring they have a positive experience.
• Staying up to date on client products, services, and policies to provide accurate information.
• Collaborating with teammates and sharing feedback to continuously improve the customer experience.

What We’re Looking For:

• Fluency in English (spoken and written). (Required) Proficiency in additional languages (such as Spanish or Ukrainian) is a plus.
• Previous customer support experience (phone, email, chat, or similar roles). (Required)
• Experience in eCommerce, SaaS, fintech, healthcare, travel & hospitality, and startups is highly preferred.
• A strong, stable internet connection and a reliable computer setup. (Required)
• A problem-solving mindset with strong attention to detail.
• A positive, professional attitude and a passion for helping others.
• The ability to work independently in a distraction-free home office.

**

• Fully remote: Work from anywhere.
• Competitive salary: We pay in USD.
• Unique opportunities: Work with a forward-thinking company where your expertise makes a real impact on customer experience and business success.
• Training & Support: Receive onboarding and ongoing training to help you succeed in your role.

**

If this sounds like the perfect role for you, we’d love to hear from you! Applying is easy:

1️⃣ Click "Apply Now"  to fill out our application form. 

2️⃣ You will then be invited to take our customer support assessment!

3️⃣ Qualified candidates will be invited to an interview to discuss the roles and next steps.

Join us in delivering outstanding customer experiences—apply today! 🚀

Credible is hiring a remote Client Success Specialist I. This is a full-time position that can be done remotely anywhere in North Carolina.

Credible - Your honest source for comparing rates.

**

**You build strong relationships with your customers.

You work closely with our US-based customers, guiding them to success and ensuring they become loyal advocates for Clustdoc. You are their trusted advisor, helping them integrate our platform seamlessly into their workflow.

**

You help customers unlock the full potential of Clustdoc by organizing (and delivering if needed) personalized training sessions. Your goal is to ensure they feel confident using our software to automate and optimize their onboarding processes.

**

You analyze customer needs, provide tailored solutions, and help them streamline their digital onboarding workflows and elevate their client interactions. You identify and address potential challenges before they arise, ensuring an exceptional user experience.

**

By maintaining close relationships with customers, you identify expansion opportunities within their organizations and contribute to increasing product adoption. Your insights help shape our product roadmap and improve our services.

We'd love to hear from you if you’re excited about working in a dynamic SaaS company where customer success drives business growth!

Gruntwork is hiring a remote Principal Customer Success Manager. This is a contract position that can be done remotely anywhere in Canada or the United States.

Gruntwork - DevOps as a Service.

Dropbox is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Australia.

Dropbox - .

Breedj.com is the 1st Social Bridging and we support businesses connecting them with Independent talent from all across the globe. 

One of our clients; an American multinational technology company, is in search of a M365 Technical Specialist for different supported shifts 24/7 In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions. 

As well as being the ambassador for product development team acting as the funnel for collecting product feedback. 

You would receive technical support requests-tickets from customers who recently joined Microsoft 365 on trails subscription phase and you will utilize your troubleshooting knowledge and tools required to fix customer issues. Additionally you will be responsible for gathering relevant information from customers about their feedback, usage adoption, expectations and features requests for the product supported. 

  Technical advisors are receiving chats, phone calls and support tickets with technical problem customers are facing with their M365 Subscriptions 

**The role

This is a fantastic opportunity for a skilled and experienced Customer Success professional to work from home in a positive company culture. However, this is not a role for everyone. We expect results, high standards, and a commitment to excellence. As the face of our company, you will be responsible for:

• Leading product demos via webcam for potential customers.
• Managing onboarding calls with new clients.
• Handling customer support tickets and inquiries with professionalism and empathy.
• Managing enquiries over the phone or via email. 

This role requires:

• Exceptional verbal and written communication skills (tested during the interview process). If your written English is not flawless, please do not apply.
• The ability to work APAC hours or be based in Asia.

Key responsibilities

• Become an expert in our platform and products to answer customer questions accurately and promptly.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Attend and lead product demos with potential customers.
• Manage onboarding and training for new and existing customers.
• Troubleshoot and solve customer problems creatively and efficiently, often requiring custom solutions.
• Test new features, reproduce bugs, and provide detailed feedback to the product team.
• Collaborate with team members to improve help articles and training videos.
• Identify and implement improvements to the customer support process.
• Provide insights to leadership and product teams to constantly improve the software and business operations.

**What we’re looking for

We need a self-motivated, highly capable inidual who:

• Has at least 5+ years of experience in Customer Support, Customer Success, Account Management, Sales, or a similar role, preferably within B2B SaaS.
• Thrives on problem-solving and thinking critically under pressure. This is a must!
• Has a strong understanding of software, enjoys exploring its features, and appreciates how it applies to business operations.
• Possesses exceptional communication skills (both written and verbal). This will be tested during the application process.
• Has extensive experience working with computers (5–10 years minimum).
• Is comfortable working remotely and using tools like Slack to collaborate asynchronously.
• Understands the value of proactive, continuous improvement.
• Can work autonomously while being part of a global team.
• Speaks fluent English.

Technical setup:

• A fairly good computer (Mac preferred, but Windows is acceptable).
• A stable and reliable internet connection.
• A webcam for video calls and demos.
• A headset with a microphone (can be provided if needed).

Bonus points for:

• Knowledge of the self-storage or property sectors.
• Sales training or experience in a sales role.

What we offer

• Competitive pay.
• Work from home.
• Generous holiday allowance.
• Opportunities for professional development.
• Collaborative and supportive work environment.

**Who this job is NOT for

This role is not suitable for:

• Those uncomfortable with high expectations: If you don’t thrive under high standards and are not willing to deliver exceptional results, this role is not for you.
• Iniduals without flawless written English: Clear and professional communication is critical in this role, and your written English will be tested during the hiring process.
• People who struggle with problem-solving or independent thinking: If you rely heavily on guides, templates, or scripts to resolve issues, this role will be a poor fit. We expect you to become an expert in the software, running tests and exploring the system to develop unique solutions to customer problems—many of which won’t have predefined answers.
• Those unfamiliar with remote work: You need to be self-motivated, disciplined, and able to work independently in a remote environment.
• Candidates who cannot work APAC hours: This position requires availability during Asia-Pacific time zones.
• Anyone with limited experience in technology: If you’re not comfortable working with software, troubleshooting, or learning technical systems, this role will be challenging.

This job requires initiative, adaptability, and a strong desire to master the software and think outside the box to solve problems. If this doesn’t sound like you, it’s better to explore other opportunities that align with your strengths.

**

We are deeply proud of our Customer Success team, which consistently earns 5-star reviews for the quality of our service. In this role, you’ll be expected to maintain these high standards and help us delight our clients continually.

If you’re a proactive, detail-oriented inidual who enjoys solving problems and helping customers succeed, we’d love to hear from you!

About the Company

Relay Commerce is an e-commerce enablement platform offering scaling solutions across personalized messaging, social commerce, and customer retention, helping merchants navigate the rapidly evolving digital landscape with a comprehensive suite of tools. The Relay suite of solutions currently drives more than $1 billion in aggregate incremental gross merchandise volume for more than 35,000 merchants.

The Relay ecosystem currently consists of eight software products that accelerate merchant revenue growth through email marketing automation, on-page conversion optimization, user generated content management, retention analytics, and subscription management. Relay’s suite of products are established as key revenue generation tools for innovative e-commerce merchants worldwide.

About the Role

As a Technical Customer Success Specialist, you will be wearing multiple hats, playing a crucial role in providing technical support, assisting sales teams with technical expertise, and supporting new customer onboarding through Shopify theme customization. This is not a traditional account management or customer relationship role; this is a technical role with more development and systems responsibilities rather than frontline support (see more in the Requirements section).

At Relay we provide you with a support structure and set clear goals, and how you achieve them is up to you. A typical day could consist of replying to technical support tickets on the intercom, creating escalations, working with other departments and brands within the portfolio, hosting product demos for potential customers, and working on personal or assigned projects. You will frequently troubleshoot technical issues, debug errors, assist with Shopify app installations, and use developer tools to support customers.

This role is fully remote, and candidates must be based in Brazil or Mexico. You should have a reliable internet connection and a workspace that allows you to collaborate effectively with teams across different time zones.

About the Product

Smartrr is a powerful subscription management and loyalty platform within the Relay suite, designed to help e-commerce brands drive predictable, recurring revenue. This product enables merchants to offer flexible subscription models, streamline post-purchase engagement, and improve customer retention with built-in loyalty and referral features.

**

• Effectively communicate with customers to troubleshoot user experiences and maximize customer satisfaction.
• Assist merchants with app installations, integrations, debugging issues, and using developer tools, escalating complex technical issues to the appropriate teams when necessary.
• Guide new merchants through the setup process, ensuring they understand the platform's features and best practices for subscription success.
• Contribute to help center articles, FAQs, and internal resources to empower merchants with self-service support options.
• Serve as the “voice of the customer” and provide feedback to product and marketing teams on how we can better serve our customers.
• Represent the Relay team and maintain a positive, empathetic tone with customers.

**

• User-first mindset: the specialist approaches problems by first understanding the user’s needs
• Technical Proficiency: Comfortable troubleshooting technical issues, debugging errors using developer tools, and assisting with Shopify app installations and configurations. Ability to document and escalate bugs effectively.
• Empathy: the specialist can effectively put themselves in the shoes of a user and articulate what their needs are
• Collaborate cross-functionally: the specialist is comfortable working across internal teams (product, marketing, leadership) to effectively communicate customer needs internally and communicate product and marketing features externally
• Problem solver: the specialist can approach problems in a logical, structured way; can help customers brainstorm solutions, or know when to elevate requests to technical support
• Strong communicator: the specialist is an attentive and active listener and can explain interact with customers with a positive tone
• Results driven, you use data to emphasize the needs of your customers
• Demonstrate Relay’s six Core Values in all professional interactions: 1) Urgency & Action 2) Customer-Focus 3) Problem-Solving 4) Continuous Improvement 5) Open Communication 6) Collaboration & Diversity

**

• 4+ years of experience in customer success, account management, technical support, or consultative customer-facing roles. 
• Proficiency in Shopify theme development and customization with Liquid.
• Proven experience in SQL, JavaScript, and CSS.
• Ability to troubleshoot technical issues, debug errors, and work with developer tools.
• Experience working with email marketing solutions, Gsuite, custom sending domains, and CRM tools
• Our teams cover multiple time zones. Leadership and support structures will be in place but qualified candidates must have a proven track recording of being resourceful and self-sufficient.
• Experience working collaboratively with technical counterparts
• Excellent written and oral communication skills with the ability to document and interface with both customers and internal teams
• Direct industry experience in e-commerce or B2B SaaS; ideally experience working with SMB customers
• Data science background is preferred but not required.

**

• Initial Screen with People Ops Manager - 30 Minutes
• Skills Assessment - 5 Business Days to complete
• First Round Interview with Head of Customer Success - 30 Minutes
• Final Interview with Chief Revenue Officer & Customer Success Manager - 45 Minutes

**

• Work From Home Stipend
• Therapy/Mental Health Reimbursement
• Paid Parental Leave
• Flexible Time Off
• Annual Company Retreat
• Company Swag

Relay Commerce is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees.

**Why we’re looking for you

We are looking for an experienced Customer Success Associate in this high growth rate stage, who can work directly with our customers worldwide and provide technical support to corporate customers while ensuring ticket resolution and customer satisfaction.

**You’ll do

• Address customer inquiries and issues by following established guidelines and protocols, escalating more complex issues as needed
• Diagnose, troubleshoot and provide technical support to resolve customer’s issues related to the product or services via live chat
• Utilize internal tools to conduct technical walkthroughs and demos to assist customers in navigating and following instructions to solve the issue and use the product efficiently
• Document the case information & update the Product Knowledge base for both customers and internal teams
• Identify opportunities for upselling or cross-selling based on customer needs and goals
• Working time (UTC+7):  Sunday to Thursday (09:00 PM - 06:00 AM) or Tuesday to Saturday (09:00 PM – 06:00 AM)

You Have…

• English: C1 level (CEFR) or equivalent to IELTS 7.0
• At least one of the following criteria: a minimum of 1+ years’ experience with Shopify,  HTML & CSS, UI/UX, or experience with page builder products or similar tools in SaaS/E-commerce.
• This position is available for candidates working as product designers, web designers, web developers, etc. without customer support experience
• Good CS Mindset/Skillset: the ability to calm & handle customers in difficult/urgent/critical situations, prioritize different customer support level
• Excellent interpersonal skills and ability to develop relationships with all personality types.
• Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation.

We offer

• Salary range: Negotiate
• Professional product and Customer Success skillset training.
• Working directly with foreign customers and colleagues, leverage your Business English Communication skills.
• Work remotely 

Why you’ll love working here

• Learn product-thinking and customer-centric mindset.
• Collaborative and supportive environment
• Young and passionate colleagues
• Professional and creative office view
• Clear & Scientific Agile Framework on the whole company workflow & culture. 
• Deliver a top-notch customer experience which helps customers maximize their benefits
• Become an expert with in-depth knowledge of world-class products and services
• Own valuable customer relationships in one of the fastest thriving industries.

Working Solutions seeks helpful and tech savvy independent contractors for a one-of-a-kind opportunity providing customer support to Intuit TurboTax's customers - all from the comfort of home with the ability to create your own schedule. 

In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via various support channels.

• Phone support with video chat capability
• Traditional chat support

Why join our crew? There are many perks to contracting with us:

• Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
• Work when it's convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
• Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
• Supportive environment: We’re there to help so you can focus your efforts on bringing top-notch service to the customers we serve.

Earnings Potential

• Earn up to $19 per hour, extra incentives are available as tax day approaches.
• Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times.
• Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes.

Schedule

• This seasonal contract runs through April 15th, 2025 (Tax Day)
• Flexible schedule opportunities - you create your own schedule!
• Schedule available hours between 7 am and 11 pm CST, Monday - Sunday
• Weekday and weekend options 

Skills Needed

• Sincere desire to assist the customer 
• Tech savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

**Work Environment Requirements:

• Quiet, uninterrupted space
• Organized desk area
• Professional appearance (if on camera)

Technology Requirements

• Personal computer (no tablet)
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection (no wi-fi or mobile internet)
• Windows 10 or Windows 11 operating system
• Valid antivirus software installed, running and up to date
• USB headset with microphone
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
• A webcam will be loaned to each contractor to be used for the duration of the contract. 

*Full PC requirements

Important Information

_We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor (https://www.youtube.com/watch?v=oYZjcJrUEnQ).

We cultivate a culture built on adventure, innovation, and purpose.

Our team thrives on collaboration, creativity, and continuous growth, working together to solve challenges and deliver solutions that improve the lives of travelers and commuters.

We embrace a customer-first mindset, ensuring that every product and experience is thoughtfully designed to meet the evolving needs of modern adventurers and professionals on the go. Our workplace fosters an environment where ideas are welcomed, iniduality is celebrated, and taking initiative is encouraged.

**

We are seeking an E-commerce Operations & Customer Service Assistant to help streamline operations, coordinate with our 3PL, ensure smooth day-to-day order processing, and provide excellent customer service via email. This role requires availability to work during morning hours (EST).

**

**

• Oversee and communicate with our 3PL partner to ensure timely fulfillment
• Manage inventory tracking and flag any stock issues
• Handle order changes, refunds, and chargebacks efficiently
• Assist with operational reporting and identifying areas for improvement
• Support ad-hoc logistics or supply chain tasks as needed
• Ensure operational workflows align with company goals and customer expectations

**

• Respond to customer inquiries and resolve issues promptly via email
• Manage pre-order, order status, returns, and exchange requests professionally
• Coordinate with the warehouse and logistics partners for customer-related concerns
• Maintain clear communication to ensure customer satisfaction and retention

**

• Experience with Shopify and basic e-commerce operations
• Strong organizational skills and attention to detail
• Ability to communicate effectively with warehouses, customer service teams, and customers
• Experience in supply chain or logistics coordination is a plus
• Customer service experience, especially via email, is highly preferred
• Ability to troubleshoot operational inefficiencies and suggest improvements
• Must be available to work during morning hours (EST)

**Application Steps for Candidates

1. **
   Submit Your CV & Cover Letter
   **
   • Prepare and upload your CV and cover letter highlighting your relevant experiences and why you're a good fit for the role.
2. **
   Record a 3-Minute Loom Video Introduction
   **
   • Create a Loom account (if you don’t have one: loom.com)
   • Record a 3-minute video covering the following points:
     • Brief Introduction:
       • Name, background, and what excites you about this position.
     • Work Experience & Achievements:
       • Highlight key roles you've held and major accomplishments.
     • Workplace Analysis & Industry Experience:
       • Discuss your experience in this field and share any insights or analysis of workplace trends or challenges.
     • Why You’re a Great Fit:
       • Explain how your skills align with the job requirements and company values.
3. **
   Loom Video Submission Instructions
   **
   • Once recorded, copy the Loom video link.
   • Make sure the video is accessible (set privacy to "Anyone with the link can view").
   • Include the video link in your application form or email submission along with your CV and cover letter.  [email protected]

New self-led certification class and want to invite you to check out the details & sign up if you can commit/are interested. We listened to feedback and added a later check-in time, so if you've wanted to partner with Omni but your day job has prevented you from joining a live certification class, NOW is your chance!! There is no live facilitator led class with this opportunity - only a few check-ins and tech days - you'll complete your modules at your own pace.

This is your chance to help customers with tasks like:

• Login assistance
• File retrieval
• Password problem resolution

With flexible hours, you can earn an average of $170 to $680 weekly, depending on the number of hours you service. During surge periods, you have the opportunity to earn even more!

A Gig Brand Ambassador shared their experience: 'Last year, I made my entire month's rent on Tax Day alone!_'"

_

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