Title: Care Coordinator – Customer Service Representative

Location: Remote

Type: Full-Time

Workplace: remote

Category: Operations

Job Description:

What is Trusted Health?

Trusted, Inc. is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we’ve taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.

Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we’ve taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.

In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.

Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.

What we’re looking for:

We are looking for someone passionate about customer support and experience to join our Care Coordinator team. The Care Coordinator team is responsible for triaging, supporting, and resolving issues our clinicians may face. This role is on a team that is highly cross functional and leverages knowledge of the entire Trusted experience. At Trusted, we are not in the business of ‘checking boxes’ or quickly finishing tickets, so we need someone passionate about engaging in conversation with and providing memorable experiences for our nurses.

Your responsibilities:

• Triage, route and answer inbound questions received from working clinicians across SMS, in-app chat, email and telephone.
• Provide prompt, quality responses while meeting or exceed our SLAs.
• Maintain the Trusted tone & voice including demonstrating a positive, empathetic attitude towards our working clinicians during all interactions.
• Be an expert in Trusted communication, workflows, and internal teams to provide a consistent and personalized experience for working clinicians.
• Work cross functionally to maintain a NPS of 95 or above.
• Regularly and proactively identify areas for process and product improvements based on feedback from working clinicians.

Who you are:

• Customer focused: You put customers at the center of everything you do, even when thinking at scale. You think of customers as people rather than ticket numbers.
• A strong communicator: You instill confidence and trust with how you speak and write; you know how to tailor your communication based on the situation and audience.
• A great team player: People love working with you, and you enjoy working within a team that is working towards a common goal
• Not afraid of change: You enjoy the fast pace and constant change of operating in a startup environment. You take initiative and are adaptable and flexible when faced with challenges
• A problem solver: You are able to bring order to complex problems and make decisions with ambiguous information

You have:

• A High School Diploma or equivalent
• 2 – 4 years in customer service role providing both written and verbal support
• An appreciation and appetite to deliver incredible customer experience
• Tech-savvy and ability to quickly learn multiple tools (e.g. Slack, CRM (SFDC), workflow (Asana), and customer support (Front))
• Effective time management and demonstrated self-drive.
• The ability to work quickly and independently, adapting to change and thriving in a fast paced environment
• Ability to work a regularly assigned schedule including evenings and weekends as scheduled
• The ability to work remotely including having a consistent minimum internet speed of 25 mbps, 50 mbps and above preferred
• Experience with high-performing teams, ideally in a high-growth startup environment is a plus!

We offer:

• Stock options and competitive compensation package
• Paid vacation & sick time, and paid family leave
• Employer paid health insurance, vision, and dental
• Mindfulness and fitness reimbursement
• Monthly cellular phone reimbursement
• Employer-sponsored 401k

This role is non-exempt and eligible for overtime. Trusted reasonably anticipates the hourly rate range for this role to be $21 to $28 per hour, plus equity. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process.

Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an inidual’s race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws.

CX Operations Manager

Remote, US

Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation.

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.

Our Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

• Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
• Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
• Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.

What this role will be doing:

• Provide leadership to CX CoE (Center of Excellence), guiding and overseeing the team to ensure efficiency, quality, and exceptional customer experiences.
• Enable, coach, mentor, and grow a team of exceptional Customer Experience professionals.
• Ensure that CX CoE strategic priorities are in alignment with Intradiem’s overarching mission and vision, collaborating with Customer Success, Customer Sales, and other teams to effectively realize these strategic goals.
• Develop and execute a multi-year CX roadmap based on the CX vision and strategy.
• Ensure that CX CoE complies with relevant industry best practices and Intradiem standards.
• Champion the voice of the customer across all departments, ensuring customer insights drive business decisions.
• Oversee and lead the Customer Health Program, ensuring it effectively measures and monitors the health and satisfaction of our customers. Collaborate with cross-functional teams to develop and execute strategies for improving customer health and reducing churn.
• Oversee and lead efforts to continuously assess and enhance CX Operations by identifying inefficiencies, streamlining procedures, and implementing strategies to ensure that customer interactions are smooth and effective.
• Oversee and lead efforts to utilize customer data to gain insights into customer behavior and needs. Create reports and dashboards that monitor key performance indicators (KPIs) and customer success metrics.
• Oversee and lead the creation of detailed customer journey maps to identify pain points, bottlenecks, and opportunities for improvement in the customer experience. Implement changes that enhance the overall journey and customer satisfaction.
• Oversee and lead the effective utilization of CX tools and technology. Evaluate the need for new tools or software and ensure that the existing technology stack supports efficient operations.
• Oversee and lead transformation initiatives, ensuring projects align with strategic objectives and are delivered on time and within budget. Drive change management processes to support CX transformation efforts.
• Oversee and lead cross-functional projects that enhance the customer experience. Ensure projects deliver on their objectives, providing visibility into progress and outcomes to stakeholders.
• Conduct all business in accordance with Intradiem policies and procedures.
• All other duties as assigned.

What this role needs to succeed:

• Bachelor’s degree in Business, Customer Experience, or a related field (or equivalent work experience).
• 7+ years of progressive experience in working in Customer Experience or a related field.
• Certification(s) in CX
• Experience with AI software solutions is required.
• Showcase mastery of CX practices and CX platforms, with a proven track record of managing and analyzing large datasets, identifying trends and insights, implementing process improvements, and handling more challenging customer health issues.
• Experience with SaaS software solutions preferred.
• Strong leadership and mentorship skills, with the ability to guide teams, influence operational excellence, and foster a culture of continuous improvement.
• Strong problem-solving skills, particularly in diagnosing and resolving complex issues efficiently.
• Strong collaborative skills with an ability to work effectively in a team-oriented environment.
• Exceptional written and verbal communication skills, with the ability to articulate complex ideas and strategies to both team members and stakeholders.
• Proven program management skills, including the ability to manage multiple complex priorities simultaneously and ensure their successful completion.
• Maintain a deep commitment to delivering excellent customer service and a passion for driving customer experience improvements.
• Must be able to travel 3-4 times a year for onsite team meetings.

Customer Service Representative – Remote

USA • Remote

ID: 8333

Job Description

Do you enjoy helping people with acquiring their financial freedom? If yes, then Symetra has an exciting opportunity for you to join our team as a Customer Service Representative!

About the role

Responsible for providing inbound/outbound telephone support to our customers and agents. Assists with requests both written and verbal. Is proficient in servicing all product types, with consistently increasing transaction knowledge.

What you’ll do in this role

• Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution.
• Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems.
• Required to document detailed and concise notes on all interactions. -60% ILD CS -90% RD CS
• Train and assist Associate CSRs. -10% ILD CS -10% RD CS
• Process and maintain department SLAs by processing progressively more complex transactions and servicing customer requests with a sense of urgency and accuracy.
• Perform additional tasks at the request of management. -30% ILD CS
  30%

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overviewopens a pdf file

Compensation

Hourly Salary Range: $21.00- $31.96 plus eligibility for annual bonus program

Who you are

• Associate CSR skills, plus: proficient written and verbal communication skills.
• Strong multi-tasker and adept at using tools and resources available.
• Proactive with customer, anticipating needs.
• Ability to show empathy and ability to mentor new hires.
• High school education or equivalent experience.
• 6 months to a year experience working as an Associate CSR or equivalent experience.

We empower inclusion.

At Symetra, we aspire to be the most inclusive insurance company in the country we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate erse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for ersity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:

https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

#LI-OR1

#LI-Remote

Customer Support Operations Lead

Remote (USA)

CRAFT MEETS COMFORT. At Resident, we believe your living space shouldn’t just look good, it should feel good. That’s why we’ve created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. Our current brands include the award-winning Nectar, DreamCloud, Awara, and Siena products and we continue to invest in new categories to broaden our offering and address our customers’ needs.

Since our inception in 2017, Resident has become one of the fastest growing, scaled, and profitable omnichannel retailers in North America. We are a disruptor in the broader home furnishings category underpinned by deep and proven expertise in data science & analytics, performance marketing, and e-commerce technology. As our business continues to grow, we are focused on building world-class retail, finance, operations, logistics, data science, performance marketing, and customer success-driven teams that thrive in a modern work environment.

At Resident, our staff is dedicated to the values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum.

To be considered for this remote opportunity, you must reside and be authorized to work within the United States. You must be able to work a flexible schedule, which includes industry standard retail holidays.

About the Role: This crucial position merges analytical skills with performance oversight to manage and improve the efficiency and effectiveness of our internal and BPO customer support functions. The ideal candidate will own and be entrusted with significant responsibilities, including data analysis, performance oversight, and strategic reporting. They will analyze customer support and performance metrics, identify key trends, audit processes, and recommend areas for improvement – all with the goal of optimizing our customer support operations.

Key Responsibilities:

• Exercise independent judgment and discretion in overseeing and evaluating key performance metrics, including contact center metrics and team KPIs, to ensure strategic objectives are met.
• Collaborating closely with the customer support supervisor and BPO senior lead to ensure alignment on customer support metrics, key performance indicators (KPIs), and quality standards.
• Conduct and critically assess daily audits of customer support interactions and processes, using discretion to identify and address significant issues.
• Analyze complex data to discern trends, inefficiencies, and areas for improvement, making informed decisions to guide strategic initiatives.
• Working with BPO channel leads to ensure desired outcomes are being achieved, using discretion to adjust strategies and drive continuous improvement.
• Apply sound judgment in managing support channels, providing targeted coaching and addressing areas of concern within the BPO team.
• Create spreadsheets and dashboards and present findings and strategic recommendations to the customer support supervisor while influencing decision-making and organizational direction.
• Lead the rollout of initiatives and projects cascaded from the support supervisor, influencing decision-making and organizational direction.
• Resolve high priority emails, customer issues, and agent escalations, making critical decisions based on each matter.
• Create and maintain detailed documentation of customer support processes, ensuring that procedures are clear, consistent, and aligned with strategic priorities.
• Use discretion in balancing high-level data management tasks with direct support interactions, prioritizing based on the significance and urgency of company needs.

Additional Responsibilities:

• Collaborate with cross-functional teams, developing and executing strategies for real-time issue resolution.
• Assist with training and special assignments delegated by the Supervisor/Manager.
• Discuss and implement action plans to improve the overall performance of the entire team.

Qualifications/Skills:

• 2-3 years of proven experience in a customer support or call center environment
• Associate’s degree, preferred
• Experience working in a fast-paced or start-up environment, preferred
• Ability to work autonomously and manage time and priorities effectively
• Knowledge of the mattress and or retail industry, preferred
• Experience working with cross functional partners
• Experience in data analysis, preferably in a customer support or call center setting.
• Strong analytical skills and experience with performance metrics.
• Proficient using Slack, G-Suite and reporting systems such as Looker and Five9
• Experienced in creating spreadsheets and dashboards and telling the story behind the data.
• Demonstrated experience in effectively managing and resolving escalated situations, ensuring customer satisfaction
• Proven ability to make sound decisions in high-pressure scenarios, addressing customer concerns promptly and finding resolutions that align with company policies
• Must be able to lift up to 15 pounds to handle computer equipment

What We Offer:(subject to eligibility requirements)

• Remote-first workplace (since 2016!)
• Competitive pay.
• Health, Vision & Dental Insurance.
• HSA company contributions.
• 401K with a company match component.
• Generous Paid Time Off.
• Wellness benefits.
• WFH office and cell phone/internet stipend.
• A FREE MATTRESS plus an awesome Friends and Family discount!

If you reside in a state or location where pay transparency laws or regulations have been adopted, please read the following: The hourly pay for this position is $20.80 – $28.00. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at [email protected]

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics.

Resident is proud to be a Remote-first company and maintains policies to support our unique flexible work location culture. However, there are a few important parameters to our work-from-home-culture: While we currently employ Residents in over 30 US states and 3 countries, if you are hired, you may be restricted to working from the state or country in which you currently reside, unless the state or country to which you plan to relocate is one in which we already operate and no other restrictions apply to the role. As with anything, we encourage an open dialogue about your current location and potential desired relocation during the interview process and upon hire, if applicable, and the extent any other restrictions apply to a particular role. We reserve the right to deny relocation requests post-hire for any reason.

Resident Home participates in E-Verify.

Title: Remote — Customer Service Representative

Location: US-Remote

Job Description:

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people’s lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

At this time, Teleperformance can only offer employment to iniduals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY

Responsibilities

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

• 6 months customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Ability to recognize referral needs for customer
• Ability to work in an environment free from paper and electronics (outside of Teleperformance provided equipment)
• Ability to have a dedicated workspace free of distractions

What We Prefer

• 6 months Call Center experience
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements:

• Internet Connection Requirements:
• Minimum subscribed download rate equal or exceeds 25.0 Mbps
• Minimum subscribed upload rate equal or exceeds 5.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and ersity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employe r

Job Locations US-Remote | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA | …

Requisition ID 2024-53594

Category Customer Service/Support

Country United States

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GitHub - The world's leading software development platform.

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Join Our Team as a Customer Success Expert!

Are you passionate about delivering exceptional customer service and building meaningful relationships? At Mozio, we’re looking for a dedicated Customer Success Expert to ensure our customers, service providers, and partners experience the highest level of support.

In this role, you’ll be the go-to person for handling customer inquiries via phone and email, resolving issues efficiently, and exceeding expectations at every turn. Your mission will be to make every customer feel like part of the Mozio family, always delivering service with a smile.

What We’re Looking For:

• Excellent communication skills in English (B2 level or higher).
• A minimum of 2 years of customer support experience.
• Proficiency in an additional language (Spanish, French, Italian, German, Chinese, or Portuguese) is a big plus!

What We Offer:

• A 100% remote position – work from anywhere in the world!
• A competitive salary in USD.
• Flexible working arrangements as a contractor.
• Opportunities for growth and career advancement in a fast-growing company.

Job Details:

• Full-time: 5 days a week (including weekends), 8 hours per day.
• You’ll need a reliable laptop, smartphone, high-speed internet, and a backup plan for both.

At Mozio, we believe in empowering our team to succeed and offering a supportive work environment. If you’re ready to take on a new challenge and meet our tech requirements, we’d love to hear from you!

Submit your application today – we look forward to getting to know you!

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Salary and compensation

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Customer Care Rep – Retirement (Remote)

locations

Work From Home, USA

time type

Full time

job requisition id

R20055825

Job Family

Customer Service

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a erse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Transamerica is a part of Aegon, an integrated, ersified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information, visitwww.transamerica.com.

Who We Are

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality inidual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, inidual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology).

Job Description Summary

As the point of contact and “voice of the company” for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

Job Description

Job Description

Responsibilities

• Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRA’s and 403(b) investments.
• Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
• Locate/research information using multiple systems/technologies.
• Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
• Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
• Learn and maintain a basic understanding of products, procedures, and systems
• Achieve department metrics and expectations
• Participate in a team based environment to achieve department goals

Qualifications

• Associate’s degree in a business field or equivalent experience
• One year of call center or customer service experience, or financial services industry experience
• Ability to communicate with customers in a professional manner, orally and in writing
• Ability to work independently and as part of a team
• Proficiency using MS Office tools

Preferred Qualifications

• Understanding of retirement products such as 401k, IRA, and 403(b)
• Ability to navigate multiple screens and systems at one time
• Previous work from home experience
• Previous financial industry experience
• Salesforce experience
• Product promotion experience

Working Conditions

• Work From home/call center environment – must have work environment with minimal distractions
• Hours of operation are 7am to 8pm CT, must be able to work any of those hours. Open availability Monday-Friday.

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules and other compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

Compensation:

The hourly for this position generally ranges between $16.00 – $20.00 an hour. This range is an estimate, based on potential qualifications and operational needs. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations.

Bonus Eligibility:

This position is also typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Inidual Performance and is at Company Discretion.

#LI-REMOTE

#IND123

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs
• Peer Recognition Program (BRAVO)

* As of December 31, 2022

Inclusion & Diversity

We believe our commitment to ersity and inclusion creates a work environment filled with exceptional iniduals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of ersity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of ersity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.

Giving Back

We believe our responsibilities extend beyond our corporate walls. That’s why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation

Transamerica’s Parent Company

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 29.5 million people across the globe. It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and ersity.

Title: Customer Support Specialist

Location: USA-

Job Overview

• Company: Tripleseat
• Title: Customer Support Specialist
• Location: Remote
• JobID#: 598833
• Type: Full Time
• Department: Customer Success

Job Description:

For Hospitality, By Hospitality.

Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development.

If you are enthusiastic about hospitality and want to be a part of an innovative and cutting-edge solution, it’s time to join us in our mission to revolutionize the industry here at Tripleseat!

Location: This position is open to remote candidates who are eligible to work in the United States. If the ideal candidate is based near our Concord, MA office, a hybrid work schedule will be offered.

Travel Expectations: If the ideal candidate is located outside the Concord, MA area, they will be required to complete initial onboarding at our Concord, MA office, followed by occasional in-office visits and travel for company events.

Core Responsibilities:

• Communicate directly with customers to research, troubleshoot, and assist in ensuring success and resolution.
• Assist customers through multiple channels (emails/tickets, live chat, inbound phone calls, & Zoom) to provide timely and effective support.
• Ensure the timely resolution of customer issues while maintaining a professional and positive demeanor.
• Problem-solve and provide best practices and resolutions to help customers best utilize Tripleseat products.
• Train new and seasoned Tripleseat users by creating and hosting webinars and educational sessions.
• Act as a liaison between customers and other Tripleseat team members (Tier 2 Support, Account Management, Finance, etc.) for escalated situations, proactively communicating with customers.
• Offer product expertise internally to other teammates and departments.
• Contribute to the creation and improvement of support documentation.
• Develop and maintain a deep understanding of our products/services to provide informed and accurate assistance.
• Assist in onboarding and training new Support Specialists, helping them to become effective contributors to the team.
• Other related duties as assigned.

Knowledge, Skills, and Abilities Required:

• 1-2 years of customer service experience required, with strong communication (written and verbal) and interpersonal skills.
• Demonstrated ability to troubleshoot issues and provide effective solutions.
• Strong ability to empathize with customers, coupled with resourcefulness, patience, and a drive to ensure customer success.
• Comfortable with web-based software tools such as Zendesk, Slack, Guru, Zoom, Salesforce, and Google Suite.
• Ability to manage multiple workflows simultaneously while maintaining a positive attitude in a fast-paced environment.
• Ability to work efficiently within a team atmosphere and independently, while maintaining a sense of humor.

Preferred Experience:

• Experience in the hospitality industry is highly preferred, as it will provide valuable context for customer interactions.
• Experience in creating and hosting webinars or educational sessions for users is a plus.

Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees:

• Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of.
• Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances.
• 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement.
• Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security.
• Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance.
• Pet Insurance: Tripleseat recognizes the importance of pets in employees’ lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.

At Tripleseat, we place a high value on our employees’ well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, ersity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued – Everyone Included.

Customer Success Manager (Remote, United States)

• United States – Remote (any location)
• Full-Time

The Gaggle Customer Success Manager (CSM) works directly with assigned customers to support their student safety and wellbeing initiatives. A successful CSM works with district stakeholders across multiple departments from implementation through the renewal process to ensure their desired goals are achieved. They will take a proactive approach in managing their designated accounts by using customer health data to uncover potential growth opportunities and assess risks that require intervention. Additionally, the CSM will leverage established systems and processes to share meaningful content with district stakeholders, deliver exceptional service and support, and engage in cross-functional collaboration with other teams within the organization to guarantee customer satisfaction and retention.

This position will support customers in the Eastern and Central U.S. and reports to the Director of Customer Success.

Responsibilities:

• Customer Engagement
  • Regularly engage with assigned customers to discuss ways they can recognize further value from their relationship with Gaggle. This includes identifying and understanding district personas to provide tailored, data-driven recommendations on how to make better use of Gaggle tools, sharing best practices observed while working with other districts, and educating customers on newly released functionality.
  • Coordinate and deliver Gaggle professional development sessions for assigned customers to ensure end-users integrate Gaggle into their student safety/wellbeing workflows.
  • Work with Technical Support, Safety, and Product teams to identify, track, and analyze potential issues that may impact retention and work with the team to formulate a resolution plan for all escalated issues.
• Customer Management
  • Builds/maintains relationships with assigned customers by establishing a strong partnership. Having relationships with multiple stakeholders in multiple departments in your assigned accounts is a necessity.
  • Serve as point of contact for assigned accounts and work with sales, customer education, marketing, and implementation to proactively address client needs.
  • Provide Gaggle’s teams with analysis of client needs, as well as our own areas to improve so we can deliver added value through our product and support.
• Renewal Management
  • Manage renewal process and negotiations for your assigned book of business
  • Work with assigned customers to craft and secure renewal agreements that align with district needs and increase Gaggle’s ability to positively impact student safety/well-being.
  • Understand the budgeting process within your assigned account base including: which departments need to be involved, timelines for completing purchases, and potential roadblocks that impact their likelihood to renew.
  • Provide accurate visibility into the forecast for your assigned renewable book of business.
  • Use Salesforce to create and send renewal quotes/agreements to your assigned customer base.

Requirements:

• At least 3 years of experience in a sales or customer success role
• Experience managing stakeholders in multiple departments within large districts is a plus
• Exceptional at using listening and consultative skills to build trust and relationships with district leaders
• Strong documentation skills to record plans and information discussed with the customer and to provide data and reports to stakeholders
• Excellent presentation and communication skills which are utilized when working directly with the customer
• Has a positive perspective and is capable of managing difficult or complex situations with calm and poise
• A large amount of day-to-day work is done independently so strong organization and time management skills are a must
• Proven ability to thrive in a team-based organization
• Ability to travel

Preferred Qualifications:

• Bachelor’s degree
• Experience in the K-12 Education field
• Proficiency with Salesforce
• Located in the Eastern or Central U.S.

Additional Information

This is a work-from-home position; a reliable, high-speed connection and a comfortable, private dedicated work area will be essential for this role’s success.

Salary Range and Benefits

Please apply to this posting in order to learn more about the starting salary range and benefit options.

Title: Customer Care Rep – Retirement (Remote)

Location: Work From Home United States

Job Description:

Job Family

Customer Service

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a erse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Transamerica is a part of Aegon, an integrated, ersified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.*

Who We Are

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality inidual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, inidual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology).

Job Description Summary

As the point of contact and “voice of the company” for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

Job Description

Job Description

Responsibilities

• Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRA’s and 403(b) investments.
• Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
• Locate/research information using multiple systems/technologies.
• Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
• Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
• Learn and maintain a basic understanding of products, procedures, and systems
• Achieve department metrics and expectations
• Participate in a team based environment to achieve department goals

Qualifications

• Associate’s degree in a business field or equivalent experience
• One year of call center or customer service experience, or financial services industry experience
• Ability to communicate with customers in a professional manner, orally and in writing
• Ability to work independently and as part of a team
• Proficiency using MS Office tools

Preferred Qualifications

• Understanding of retirement products such as 401k, IRA, and 403(b)
• Ability to navigate multiple screens and systems at one time
• Previous work from home experience
• Previous financial industry experience
• Salesforce experience
• Product promotion experience

Working Conditions

• Work From home/call center environment – must have work environment with minimal distractions
• Hours of operation are 7am to 8pm CT, must be able to work any of those hours. Open availability Monday-Friday.

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules and other compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

Compensation:

The hourly for this position generally ranges between $16.00 – $20.00 an hour. This range is an estimate, based on potential qualifications and operational needs. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations.

Bonus Eligibility:

This position is also typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Inidual Performance and is at Company Discretion.

#LI-REMOTE

#IND123

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs
• Peer Recognition Program (BRAVO)

Title: Customer Experience Team Lead

Location: Remote, US

Type: Full Time – Regular

Workplace: remote

Category: Call Center

Job Description:

What We Do

Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers. Our goal is to engage every healthcare professional in clinical research and to make clinical trials a care option for every patient. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.

Who We Are

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

Position Overview

As the Customer Experience Team Lead for Customer Experience Representatives and Recruitment teams, you will play a pivotal role in ensuring the efficient and effective operation of both the call center and recruitment teams. Your mission is to oversee the daily activities of the call center agents and recruiters, manage escalations, and ensure that both teams work cohesively to deliver exceptional participant experiences. You will act as the primary point of contact for complex issues, guiding your team to resolution while maintaining the highest standards of service.

What You’ll Be Working On (Duties include but not limited to):

• • Centralized Leadership and Team Support: As the primary point of contact, the Team Lead will supervise both the recruitment and call center teams, addressing any issues or challenges that arise during daily operations. Managerial responsibilities for this role includes providing guidance, problem-solving support, approving time cards and time off requests, and ensuring consistent management and communication to maintain a smooth workflow and alignment with organizational goals.
  • Issue Resolution: Quickly and effectively resolve escalated calls or situations, ensuring that they are handled with professionalism and in accordance with company policies.
  • Guidance and Mentorship: Act as a resource and mentor for team members, offering support and advice to help them navigate complex situations.
  • Collaboration with Management: Work closely with the manager to provide insights into team challenges and successes, facilitating continuous improvement in operations.
  • Training and Development: Support the ongoing training and development of team members, ensuring they have the skills and knowledge needed to excel in their roles.
  • Reporting: Prepare and present regular reports on team performance, challenges, and opportunities to senior management.
  • Performance Monitoring: The Team Lead will monitor key performance metrics, identify areas for improvement, and implement strategies to achieve recruitment and service goals.

Physical and Travel Requirements

• • This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.

What You Bring (Knowledge, Skills, and Abilities):

• • Leadership Skills: Proven ability to lead and motivate a team, with a focus on achieving results through collaboration and effective communication.
  • Problem-Solving: Strong problem-solving skills with the ability to manage and resolve escalated issues efficiently and effectively.
  • Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
  • Customer Service Orientation: A deep commitment to providing exceptional service to participants and ensuring a positive experience.
  • Technical Proficiency: Familiarity with call center software, CRM systems, and ticketing tools.
  • Organizational Skills: Ability to manage multiple priorities, delegate tasks effectively, and maintain high levels of organization.

Certifications/Licenses, Education, and Experience:

• • Education: Minimum of a high school diploma or GED; Bachelor’s degree preferred.
  • Experience: 3-5 years of experience in a supervisory or team lead role within a call center or recruitment environment, preferably in healthcare or clinical research.
  • Technical Skills: Proficiency in using call center software, CRM systems, and reporting tools is required.

Benefits (US Full-Time Employees Only)

• • PTO/vacation days, sick days, holidays.
  • 100% paid medical, dental, and vision Insurance. 75% for dependents.
  • HSA plan
  • Short-term disability, long-term disability, and life Insurance.
  • Culture of growth and equality
  • 401k retirement plan

Diversity & Inclusion

We serve patients and researchers from erse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value ersity and believe that unique contributions drive our success.

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the

physicians and caring for patients.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

Employment Statement

Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.

Title: Seasonal Bilingual Spanish Customer Service Agent – Starting at $17.65/hour – Remote

Location: Atlanta United States

Job Description:

As a Seasonal Bilingual Member Service Specialist, you will be a part of our 100% remote Contact Center team and responsible for answering and handling incoming calls from Prime members, pharmacies and doctors’ offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare.

This is a seasonal, hourly work from home position with the opportunity to be hired on as a full time employee (with benefits) within a 5 month time period depending on overall employee performance and business needs.

Position Requirements:

• Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”)
• Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
• Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks
• Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured
• Must be available for a 6 to 8 week training class
• Fluency in Spanish is preferred, fluency in English is required

What Prime provides:

• All equipment is provided and shipped directly to your place of residence
• Highly structured work environment
• Transferable skills within Prime or within the healthcare field
• Opportunities to grow your career within Prime, including being hired on full time
• 40-hour work week (potential overtime)
• Potential $1.50/hr bilingual skill pay increa

Job Responsibilities

• Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
• Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
• Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
• Other duties as assigned

Required Minimum Qualifications

• High School Diploma or GED is required
• 1 year of customer service experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
• Strong PC Skills with ability to navigate multiple software systems simultaneously
• Strong communication skills with focus on professional demeanor and empathy
• Ability to multitask
• Detail oriented

Preferred Qualifications

• Call center experience
• Call center experience in the Healthcare industry
• Work from home (remote) experience
• Fluency in Spanish

Minimum Physical Job Requirements

• Ability to sit 6 or more hours per day
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Ability to work a flexible schedule including evenings, weekends, holidays, overtime
• Ability to work with a set, pre-determined break and lunch schedule

Reporting Structure

• Reports to Supervisor in the Contact Center

Title: Customer Care Specialist

Location: Valdosta United States

Job Description:

At Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our ersity and industry-leading talent of over 40,000 global employees across more than 250 locations, we partner with customers to develop, design, and manufacture innovative products with an eye toward the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey. For more information, visit our website, or connect with us on LinkedIn or Twitter.

This role is focused on servicing customers order on-time and in-full. This role is responsible for ensuring timely order entry, timely order acknowledgement to the customers, timely load creation for carrier planning, proactive communication to customers on order status, and timely invoicing. Customer Care Specialist is responsible for managing our mid-tier to large customer accounts for the CPNA Division. This role can work remotely, or in various sites, such as: Fremont IN, Valdosta GA, or Evansville IN.

Responsibilities

1.Order Entry – Ensures customer order is encoded (Automatic or Manual) accurately and on-time. Evaluates order quantity versus set minimum requirements. Evaluates requested delivery dates/ship dates versus published lead time. Ensures customer alignment on order lead time.

ADDITIONAL RESPONSIBILITIES NOT TO EXCEED 30% OF WORKLOAD: New Item Requests, Quote Requests, Customer Incident

PERFORMANCE MEASURES: Success of this role will be measured by the following metrics:

1. Past Due Orders Trend and Goals

Qualifications

• Bachelor’s Degree Preferred in Management, Sales, Marketing, or Supply Chain or

COMPETENCIES:

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Sr. Customer Service Representative

locations

Remote – United States

Full time

Job Description:

The Sr. Customer Service Representatives play a vital role in providing exceptional service to our Financial Professionals and their clients. Our associates own the relationship with our valued Financial Professionals and customers and have the rewarding responsibility of shaping the image of Penn Mutual. Responsibilities include being a compassionate voice and problem solver for our Financial Professionals and their Clients. They not only addressing immediate concerns, but also empathetically anticipate and cater to future needs. Responsibilities include providing emotional support during difficult times, resolving inquirers promptly, educating clients on policy benefits, and proactively suggesting tailored solutions to meet both current and future needs. All while ensuring a seamless and trusted customer experience. Iniduals selected for this role will have a passion for best-in-class service handling a variety of in-bound calls from our Financial professionals and their clients via an 800 line. This position works under immediate supervision.

We’ve embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work.

Responsibilities

• Compassionate voice and problem solver for our Financial Professionals and their Clients leading to best in class service.
• Serve as a dedicated advocate for policyholders, understanding their unique needs and advocating on their behalf within the organization to ensure their concerns are addressed promptly and efficiently
• Demonstrate a commitment to continuous improvement by actively seeking feedback, participating in training programs, and implementing best practices in Customer Success
• Empathetically listen to Financial Professionals and their clients concerns, providing emotional support during challenging situations, and offer solutions that meet their current and future needs
• Possesses moderate knowledge of all facets of Life Insurance or Annuities and the products sold
• Handles simple to complex in-bound calls from our advisers/clients and answers questions regarding their life or annuity product and/or servicing needs.
• Investigates and follows up on questions/issues to resolve concerns in an accurate and timely manner.
• Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
• Seeks out opportunities to leverage best practices to meet requirements.
• Accepts ownership of the interaction and provides a high caliber of service and follow-through.
• Interprets each request and navigates multiple administration systems as well as our workflow and imaging tools to gain and document needed information.
• Processes some routine and some more complex financial and non-financial transactions and documents records with consistent quality, attention to detail, and according to department policies and procedures.
• Recommends process changes to continuously improve the client experience.
• Adheres to Service Level of Agreements (SLAs) and inidual/team metrics.
• Handles escalated calls and more complex issues as appropriate.
• Complies with all company and site policies and procedures.
• Remains current in profession and industry trends.
• Successfully completes regulatory and job training requirements.
• Performs other duties as assigned.
• Ability to work between the hours of 8am and 6pm (hours may vary).

Skills and Abilities

• A customer service attitude that translates professionalism, confidence as well as a ‘smile’ over the phone.
• Ability to comprehend and articulate complex information.
• Ability to learn and adapt in ever changing and upgrading technology.
• Executes with urgency and professionalism.
• Excellent analytical and organizational skills with attention to detail.
• Excellent communication skills, both verbal and written, required.
• Willingness and proven ability to work on multiple tasks and adapt to a changing work environment.
• Strong technical skills with the ability to navigate within multiple systems.
• Excellent problem-solving skills – the ability to see beyond the obvious into what may be intended.
• Willingness and ability to work under pressure and meet deadlines.
• Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement.
• Ability to work with others in a collaborative team environment.

Education

• H.S. Diploma or Equivalent Required and
• Bachelor’s Degree Preferred

Experience

• Minimum of 2+ years of customer service experience Required and
• Experience with life insurance products strongly Preferred

Base Salary Range – $48,000 – $60,000

Title: Customer Service Representative

Location: Houston, TX

Full-Time

$30k – $40k

Job Description:

Everlight Solar is seeking a skilled highly energetic and motivated inidual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY REMOTE, full-time, entry level, evening shift position, with some weekend work. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence.

Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)

Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters inidual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.

Responsibilities:

• Handle high amounts of incoming calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Manage complaints, provide proper solutions and options; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Establish and build relationships with our customers
• Go the extra mile to engage customers

Requirements:

• Some proven customer support experience or experience as a client service representative is preferred
• Strong phone administration skills and active listening capabilities
• Ability to work independently and as a member of various teams and committees
• Strong attention to detail
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• Ability to operate in a fast-paced environment
• Ability to work nights & some weekends
  • 1pm – 11pm CST, 4 days/ week with rotating Saturdays or
  • 3pm -11pm CST M-F with rotating Saturdays

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• PTO
• Sick and Safe Time
• Paid Holidays Off

Salary: $30,000-$40,000/ year

Title: Customer Support, Bilingual English/Spanish – Phones (4183)

Location: Remote – USA

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!

Do you have a Phone Support background?

Do you enjoy work-from-home and flexible schedules?

ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects… then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.

Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.

In this project, mods will be answering inbound calls, returning voicemails, and handling online complaints in regard to temporary vacation lodging while following queue-specific scripts.

Hourly Rate:

To be discussed in the interview phase

Project Hours (All times Pacific):

Monday: 7 am – 5 pm

Tuesday/Wednesday: 7 am – 8 pm

Thursday: 7 am – 12 am

Friday: 12 am – 12 am

Saturday: 12 am – 12 am

Sunday: 12 am – 5 pm

Commitment:

10 hours per week

60 days (as needed)

Language:

English and Spanish (bilingual)

What We Are Looking For:

• Professional English proficiency, Spanish is a second language
• Professional demeanor
• Customer service-minded
• Good de-escalation skills
• Quiet place to receive phone calls
• Previous phone experience (preferred)

WorkSpace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Quiet workspace to take calls
• Willingness to install MSQ security software and 2FA app on the phone

What’s In It For You:

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate – Discussed during your first interview
• Paid orientation

Customer Service Representative – Sales Ops

Req #42997

Virtual United States

Job Description

Posted Thursday, August 29, 2024 at 11:00 PM

LocalIQDIrect Mail, part of theUSA TODAY NETWORK, is seeking a Direct Mail Customer Service Representative.

The focus of this position is supporting Direct Mail and Print sales goals through superior customer service and working with our fulfillment partners to deliver high quality materials, on time, and on budget. We want a team member who can own the role, constantly looking for ways to improve the process, quicken turn times, and better communication.

This position is a full-time roll, working 40 hours per week.

Responsibilities:

• Gather the critical information necessary to understand the need of our clients.
• Use web-based systems to generate accurate and timely Mail and Print estimates for the sales department.
• Acquire pricing from outside vendors for custom print jobs.
• Prepare and provide accurate cost estimates to our sales team.
• Review, pre-flight and send artwork to appropriate vendors.
• Create detailed and accurate print orders to send out to print partners.
• Attend and participate in weekly production meetings to review job status and changes that have occurred or are pending
• Assist in maintaining an up-to-date print report to follow through completion of jobs.
• Act as back up to Print Coordinator and LocaliQDirect Sr. Designers.

Requirements:

• At least two years experience working in customer service. Experience in the media industry preferred. We will consider candidates with less experience but with all the right tools.
• Minimum 1 year professional experience in graphic design.
• Experience with Adobe Creative Suite, InDesign, Illustrator, Photoshop and Acrobat.
• Working understanding of visual design principles, color theory and typography.
• Excel Proficiency; knowledge of advanced functions, ability to sort and analyze data
• Experience working with a team of remote workers helpful.
• Proven experience producing accurate results under deadline pressure.
• Effective communicator; able to get along with erse personalities.
• Direct work experience using computer systems such as CRMs as well as tools like Word and Excel
• Is comfortable using communication tools such as email and video meeting tools like Teams or Zoom.
• Excels in a fast-paced environment and understands the importance of flexibility.
• Collaborates well with others and can work with a team on the biggest projects.
• Employment is contingent on passing a pre-employment, post-offer drug screen and background check.

We are eager to learn more about you and how you fit this role. When you apply, dont feel like you have to limit your upload to a resume; show us what youve done. To do so, put together a single document file that includes the following, in this order:

1. Your resume one to two pages.
2. A cover letter introducing yourself to us.
3. Any supportive documents such as testimonials, recommendations, certifications, etc.

#LI-REMOTE

The annualized base salary for this role will range between $12.55 and $22.00 per hour. Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable.

Job Details

Job Family

Customer Experience

Job Function

Customer Service

Pay Type

Hourly

Customer Service Rep – Remote

locations

USA – Remote

time type

Full time

job requisition id

J202408092

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our erse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

Position Title – Customer Service Rep.

Location – Remote US

The Quadient Customer Service Representative is responsible for handling inbound inquiries from internal/external customers, dealers, and field service offices. Wait, there’s more! These calls will vary between dispatching, repair questions, detailed problem resolution through troubleshooting equipment, postage and supply support, billing inquiries, and the resolution, review, and explanation of contractual agreements as well as other various requests. Our top-notch Customer Support Advocates are highly emotional intelligent, possess the initiative to seek and embrace change, passionate about helping others, remain flexible/adaptable as the business needs require, proficient in problem solving over the phone, able to improve the company by establishing and achieving goals, use a style of communication that is open and honest, and represent our organizational core values in every interaction.

Your role in our future

• Handle incoming calls, emails, and inquiries for district, dealer, and internal customers, ensuring prompt resolution and proper documentation.
• Provide first-call resolution for troubleshooting depot repair equipment models using various software programs.
• Interact professionally with internal and external teams to resolve issues and respond to communications in a timely, clear, and concise manner.
• Exercise judgment and discretion in daily tasks, partnering with managers and team members for efficient and effective work.
• Research and resolve routine requests and customer concerns, providing global support for all Quadient products and services.
• Meet and exceed established call metrics, embrace continuous improvement, and accomplish additional tasks assigned by management.

Your profile

• High School Diploma or equivalent (GED) required with 2-5 years of customer service experience, including 1+ year continuous.
• Ability to multi-task in a high-volume, fast-paced call center with intermediate computer skills; typing 45 WPM+ and 10-key by touch ideal.
• Proficiency in Windows applications (Microsoft Office) and reliable high-speed internet connection (200+ Mbps download / 20+ Mbps upload).
• Ability to work remotely with minimal noise/distractions, consistently producing measurable results.
• Preferred experience: hands-on troubleshooting, leasing and billing with multiple software systems, and familiarity with systems like SAP, Salesforce, and CRM.
• Fluency in 2+ languages is a plus.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Turn your passion into performance. Apply now.

This position has an hourly pay range of:

$14.62-$21.92

Quadient, Inc. has standard ranges for all U.S. – based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join erse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of iniduals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares – in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer*: We believe that ersity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.

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Title: Remote Bilingual Spanish Customer Service Representative

Location: Hamilton United States

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where iniduality is noticed and valued every day.

Remote Bilingual Spanish Customer Service Representative

$17.00/ Hourly

Equipment Provided

Full-time with Full Benefits

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks

Shifts: Availability between the hours of 8:00 AM – 8:00 PM on Monday and Thursday and 8:00 AM – 5:00 PM on Tuesday, Wednesday, and Friday.

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• $17.00 per hour pay rate (bi-weekly pay)
• Paid Training with Equipment provided.
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Full Benefit Options – From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About the Role

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to work with people of erse backgrounds.
• High School diploma or GED
• Background and drug screening required.

States that are Not Applicable for this position:

• AK, CA, HI, MA, IL, MT, NY
• Metro Areas: MN- Minneapolis, IL, NY – NYC
• OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC Met

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Apply now

Save

Bilingual Customer Care Specialist

United States Virtual

R-105055

When you walk through our door, you’re not just starting a job. You’re starting a career at a company that cares about you. Our offices are a community of people passionate about engaging and helping people across the country.

With competitive pay and benefits that start on your first day, Assurant’s a company ready to invest in you. But don’t take our word for it. Our benefits speak for themselves. Here’s just a peek at what we offer:

Generous paid-time-off package with 23 total days, including holidays, within your first year

• Undergraduate tuition reimbursement programs
• Various work schedules and potential to work from home
• Stock purchasing options along with a 401k and additional financial resources
• Potential to share in the company’s success through a performance bonus
• Health, dental and personal wellness plans
• And more …

At Assurant, you’ll find a team eager to help you grow your career and find meaning in your work. Are you ready to join?

What is a Customer Care Specialist at Assurant?

The Customer Care Specialist is a key position within Assurant because you’re the voice of our organization and clients. You’re highly valued as our customer’s primary point of contact, and you care about helping others. The customer experience is at the forefront of all you do, exceeding expectations at every turn. You’re a listener, problem solver and believe in quality. You enjoy being on the phone, and customers hear your smile as you patiently help them find a resolution.

Why You Should Consider This Role

• You love helping and connecting with people.
• You’re a problem solver who likes to think on your feet and enjoys a challenge.
• You thrive in a fast-paced, changing environment.
• You believe the details are important and actively listen for them.
• You go above and beyond because you want to, not because you have to.

What You Will Like

• The ersity —­­ every day and every customer is different.
• The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team.
• The difference in the value Assurant places on great customer service and the recognition you’ll receive from our customers and our leaders when you exceed our customer’s expectations.
• Opportunity to learn, grow and advance within our Fortune 500 company.
• Competitive starting pay in a highly motivated pay-for-performance environment.

The Details

• Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss.
• This role requires listening to our customers’ concerns and showing empathy while resolving their issues.
• Because every customer is different, we expect you to take the initiative to truly understand our customers’ current challenges, solve them and use your expertise to proactively help them avoid future challenges.
• You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested.
• A robust paid training environment enables you to learn the business, the systems, the policies and, most importantly, how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

What You Should Know About Us

Assurant is the company that protects and secures the places people live and the things they buy. We’re a Fortune 500 company with approximately 16,000 employees in 21 countries across North America, Latin America, Europe and Asia-Pacific. We help keep life running smoothly for more than 300 million people around the world. Protecting 38 million mobile devices. 40 million motor vehicles. 80 million appliances. 36 million mortgages. And that’s just the beginning.

The Ideal Candidate Will Have

• Must be fully bilingual in English and Spanish
• Strong attention to detail
• Great conversation skills and ability to WOW customers on every call
• Excellent verbal, written and listening skills
• Relentless drive to own the customer’s problem and resolve it
• Ability to adapt well to change
• Ability to work well in a fast-paced environment
• Ability to think outside of the box to resolve problems
• Ability to multitask using technology, including call handling, loan-level review and call documentation
• Minimum high school diploma or GED, and 1 year of work experience required
• College degree with 0-1 year of work experience, preferred

This role is fully remote, but location restrictions may apply based on business and/or client needs.

Pay Range:

$ 15,50 – $ 24,03

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Company Overview

Equal Opportunity Statement

Care Coordinator

US

Why Wellthy is for you!

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We’re building that world with an exceptional team dedicated to helping people and families manage, navigate, and access quality care—with a strong emphasis on complex care. This often includes senior care, childcare, and support for iniduals with chronic conditions.

At Wellthy, we merge unparalleled care expertise with agile, tech-powered product. We partner with leading companies—including more than 30 Fortune 500 companies—to support the care needs of their workforces globally. We also collaborate with health plans to provide comprehensive care support for their members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.

As our Care Coordinator, you will work directly with Wellthy families and members all over the US, addressing their unique caretaking needs, helping them organize a care plan, and truly be the project manager that takes the administrative and logistical care off the plates of families. Whether finding the right provider, managing medical bills, making appointments, tracking medications, vetting facilities, insurance, medical bills, and more, you’ll partner with our back-end support team of Care Advisers while serving as the primary point of contact for families and caregivers.

You will report directly to a Care Manager.

To be successful in this role:

• You will help customers (Care Team) using your expertise, skills, and judgment to advise, research, coordinate, and “get done” any healthcare-related tasks
• You will work closely with our Care Advisers in a collaboration manner, servicing as the front-end experience for Care families
• Collaborate with your Care Manager on outside the box strategies and care capacity at any given point.
• Have a strong understanding and be sensitive to the care needs of a working family.
• Learn and contribute to understand other service-related areas for continued growth and development and , supporting during peak periods
• Help with other non-client-specific work including, but not limited to: supporting other service team members, feedback and suggestions related to Wellthy’s product, service, marketing, and guides

Training and Onboarding

You will go through a robust training program that includes hands-on work that will set you up for success within the following areas:

• Technical knowledge
• Use of the Wellthy platform
• Customer service
• The Wellthy way of communicating

Qualifications required for this role include:

• Bachelor’s degree, healthcare-related and/or advanced degrees are a plus
• 6+ years of healthcare experience, particularly holistic case management (or equivalent) and coordination experience (ex: Social Work, Geriatric Case Management)
• Knowledge of and ability to navigate the healthcare sector
• Experience developing and facilitate care plans

Qualifications that are preferred but not mandatory:

• Providing ongoing, hands-on support for complex healthcare situations
• Experience creating high-touch customer journey experience
• More than one language is a plus
• Proficiency with macOS systems, GSuite, Slack, and 1Password

Total Rewards Package

• Salary Range: $26.00 – $28.00 per hour of work (including training)

*Please note that we’re offering a 32-hour work week with the potential to increase up to 40 hours based on workload demands. (6.5 hours per day, M-F)

• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
• Sick and Caregiving Days
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Role Requirements:

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location:

This is a fully remote position. Our Wellthian’s are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

What’s Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume. We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthians to enhance and advance our company from their past experiences—candidates committed to our anchors of expansion, excellence, and inclusion that inform our work each and every day. Our erse backgrounds and perspectives are what make Wellthy a fantastic company to work for. We hope that you’re encouraged and even excited by that to get started with our process.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

About us

zondacrypto is the largest cryptocurrency exchange in Central and Eastern Europe. It is also a company created by creative people who believe that cryptocurrencies and blockchain are the future. When planning the further development of our platform, we are looking for people who are characterized by an open mind, unconventional thinking, commitment and a willingness to continuous development. People are the greatest value of our company, that is why we care for them and let them “spread their wings” through training and daily challenges. We care about the satisfaction and comfort of our associates by constantly expanding the package of benefits. If you are looking for an interesting, demanding job, and you are also interested in cryptocurrency and/or investing in the stock market, be sure to apply for our offer.

The role

Are you an experienced leader with a passion for the crypto industry? We’re looking for someone like you to join our team as Head of Customer Support department. You’ll have the opportunity to guide an 8-member team and drive our customer service to new heights.

Key responsibilities:

• Overseeing the daily operations of the Customer Support team;
• Planning and assigning tasks to team members to ensure efficient customer service;
• Delivering regular quality analyses and preparing monthly reports to monitor team performance;
• Ensuring stable operations across all communication channels (chat, email, social media);
• Onboarding new employees to quickly integrate them into the team and procedures;
• Scheduling the team’s work shifts, considering business needs and staff availability.

What we’re looking for:

• Knowledge and experience in the cryptocurrency industry;
• Previous experience in a managerial role, preferably in customer support;
• Proficiency in English and Polish at a minimum of C1 level;
• Ability to manage a team and organize work under pressure;
• Excellent communication and interpersonal skills;
• Capability to analyze data and draw conclusions to improve service quality;
• Strong problem-solving skills and decision-making abilities.

What we offer:

• 100% remote work;
• Exciting team-building company trips abroad two times a year;
• Possibility to work remotely from corporate apartments located across Europe;
• Private healthcare - LuxMed;
• Multisport card;
• English lessons during working hours;
• Training budget.
• Work in an innovative and dynamic environment;
• Opportunities for professional development and upskilling.

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Customer Solutions Specialist

locations

Virtual US

time type

Full time

job requisition id

JR-017234

Customer Solutions Specialist/Virtual US

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

Customer Solution Specialists support the day-to-day implementation requirements of the risk management solutions that our clients leverage within their organizations. CSS agents support activities varying from questions around system login issues, providing clients with reports which monitor training completion rates, to researching potential bugs or malfunctions within our product suite. These agents learn how to navigate our enterprise client programs and connect drivers with the necessary information to complete required risk management activities. Agents should be critical thinkers, focused learners, and confident, professional communicators, entrusted with the most frequent opportunities to make our customers happy.

What You’ll Do

• Addresses driver and client inquiries and product related calls, emails and chats, both directly and through transfers from the Account Management team.
• Identifies user needs and strives ensure customers are proficient in eDriving tools, applying problem-solving and interpersonal skills.
• Conducts data entry, audits, reporting, and compliance related tasks in support of fleet accounts.
• Provides Product Management team with customer feedback on product issues and improvements needed.

What You’ll Bring

• The ability to manage a varied workload, with great organizational skills in managing multiple priorities.
• Clear and concise communication skill across all business settings including chat, email and over the phone.
• Excellent attention to detail and organization skills.
• Execute with a sense of urgency.
• Innate problem-solving skills.
• Ability to work as a member of a team as well as independently.
• Written and verbal multi-lingual communication skills highly preferred, may be required.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER

Disability Customer Advocate

Country

United States

Working Schedule

Full-Time

Work Arrangement

Virtual

Commutable Distance Required

No

Relocation Assistance Available

No

Job ID

3975

Description and Requirements

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a erse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide exemplary customer service by processing group disability claims in a timely and accurate fashion.

Location: Virtual

Summary of Responsibilities:

This position is responsible for responding to questions, concerns or suggestions from customers as well as providing timely and frequent updates as to issue resolution. As a Customer Advocate, you will facilitate this by bringing together appropriate resources across the enterprise and recommending procedural changes that will ensure no repetition of the issue. Achieves service recovery by using advanced customer service and conflict resolution skills to assure the customer’s relationship with MetLife is enhanced and maintained.

Principal Responsibilities:

• Act as the customer’s advocate within MetLife to secure a resolution for the customer’s issue.
• Performs root cause analysis specific to complex or elevated customer issues, identifies trends and proactively works with internal partners to rectify issues identified and enhance overall service satisfaction of customers.
• Interacts with several levels within the organization to resolve customer escalations.
• Investigates and resolves customer concerns while maintaining the highest standards of objectivity and integrity.
• Utilizes available resources to enhance trending analysis. Makes recommendations about potential service or process improvements based on the nature of customer trends being identified.
• Establishes, maintains, and fosters favorable relationships with internal and external customers.
• Prepares detailed responses to customers via telephone or written correspondence.

Job Requirements

Required:

• Minimum 3 years’ experience working in a disability claims customer service role. Expertise in product knowledge (STD/LTD/FML)
• Known as the “go to person” in your group – experience assisting customers with problem resolution.
• Excellent organizational skills. Demonstrated ability to manage stress.
• Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations.
• Communicates Effectively: Excellent oral & written communication skills, superior telephone etiquette, excellent listening skills and ability to articulate ideas.
• Customer Focused: Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife.
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
• Ability to “think out of the box” to generate innovative process improvements.
• Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs.

Preferred:

• Experience working with MetLife Disability Products in a customer service role.
• Bachelor’s degree

The salary range for applicants for this position is $41,600.00 – $58,000.00.Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

Customer Service Specialist

Job category: Service Delivery

Requisition number: CUSTO004254

Full-time

Remote

United States

Description

About Us:

CIBT is the leading global provider of immigration and visa services for corporations and iniduals with over 1,100 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 55 offices in 25 countries. With thirty years of experience, we are the primary service provider to 75% of Fortune 500 companies.

We offer a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and inidual clients, and legalization services.

We are fast-paced and dynamic business with aggressive plans for growth. We seek talent that will embrace the company’s aspirations to drive growth and shape the future of our business. Employees who achieve success possess intellectual curiosity, work well in a fast-paced and dynamic environment, and hold themselves accountable for driving results and achieving targets.

DUTIES AND RESPONSIBILITIES

• Acts as first point of contact to customer inquiries, providing detailed information on available services that align with requirements, assisting the customer in making informed decisions. Analyses customer requests and makes recommendations based on specific travel needs, ensuring realistic expectations that promote a dedicated customer base.
• Takes ownership of process and proactively communicates with customer; resolves issues; adapts communication method to align with customer needs; works collaboratively across departments in order to instil customer confidence and build loyalty.
• Stays abreast of all product/service enhancements, system updates, and changes to requirements, maximizing efficiencies and productivity
• Understands travel document requirements; utilizes tools and resources to ensure efficient and timely processing. Promotes best practices and quality control, follows policies and procedures, and upholds standards of work to ensure compliance.
• Maintains customer records in proprietary database, utilizing system functionality to ensure accurate submission of data that maximizes productivity. Monitors own work and maintains updated customer profile through timely submission of notes, support documentation, and communications.
• Provides customer service and uses sales techniques to retain customers; educates customers about added-value products that may benefit them.
• Excels in a fast-paced, dynamic work environment. Perform multiple tasks and navigate systems simultaneously.
• Represents our values and high level of professionalism through consistently adhering to CIBT’s Customer Commitment, Standards of Work, and teamwork; strives to meet department and personal performance measures.
• Other duties as assigned.

COMPETENCIES:

The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback, and evaluation process.

• Teamwork: working with people.
• Communication: presenting and communicating information
• Problem solving: analysing, writing and reporting, suggesting resolutions, understanding client’s needs.
• Organizing and Executing: delivering results and meeting customer expectations, planning and organizing.
• Initiative: taking ownership of customer relationship, seeking information, taking timely action.
• Adapting and Coping: adapting and responding to change, coping with pressures and setbacks.
• Expertise: learning our systems, products and process, staying abreast of regulatory changes.

EDUCATION / TRAINING AND EXPERIENCE:

• BA/BS or Associates Degree and two years’ experience or equivalent combination.
• Previous experience working in a call center environment
• Highly desirable: experience in high-end retail, travel, hospitality, or embassy/consulate relations

KNOWLEDGE, SKILLS, ABILITIES:

• Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with demonstrated understanding of communication methods and styles; articulate clearly and concisely in a professional and hospitable manner without jargon or complicated language.
• Highly desirable: fluency in Spanish
• Excellent organizational and time management skills: adhere to deadlines and adapt to changing circumstances; handle high volume while maintaining excellent attention to detail; monitor own work and self-edit.
• Ability to problem solve; analyse information and apply expertise and provide solutions.
• Able to adapt to changing circumstances and prioritize work accordingly. Self-starter with desire to show ownership and commitment to role.
• Proficiency with computer software, aptitude for learning new programs and commitment to data integrity.

WORKING CONDITIONS AND LOCATION:

• Office environment: exposure to computer screens, working closely with others in an open office environment.
• This position would be 100% remote/work from home

PHYSICAL DEMANDS:

• Visual acuity; ability to view computer screen for full shift, approximately eight hours
• Sitting for extended period of time
• Manual dexterity for operating a computer, keyboard and mouse
• Speaking for operating a phone with ability to convey detailed information accurately and clearly

Smartling is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Smartling - Translation management platform to localize your content across devices and platforms.

Reedsy is hiring a remote Customer Happiness Manager. This is a full-time position that can be done remotely anywhere in the United Kingdom.

Reedsy - Where authors & publishers meet the best publishing professionals.

Location:  US Locations Only; 100% Remote; Freelance; Part-Time

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. Please note: You cannot use Mobile home internet (T-Mobile/Verizon, etc) or Satellite internet service. 

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location: US Locations Only

Reedsy is hiring a remote Community Intern (Reedsy Learning). This is an internship position that can be done remotely anywhere in the United Kingdom.

Reedsy - Where authors & publishers meet the best publishing professionals.

Title: Licensed Inside Sales Representative (Remote – Home Based Work)

Location: Columbus United States

Job Description:

Fully Remote Location Specific

locations

OH – Columbus

time type

Full time

posted on

Posted Yesterday

job requisition id

R47

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Licensed Inside Sales Representative is responsible for driving sales growth for the organization through inbound and outbound modes of interaction. The representative is responsible for using strong sales skills to deliver a proven sales method that uncovers customer needs, identifies gaps in coverage, recommends solutions to fully protect customers, all while building a case to positively influence the decision to purchase Allstate’s products. The representatives will be evaluated based on sales production, time management, quality of business produced, and strict adherence to company and industry rules, regulations, and processes that protect Allstate and its customers.

• Work from home to drive sales growth for the organization by connecting with interested prospective customers via inbound and outbound calls, live chat, SMS, etc.
• Serve as a trusted advisor by uncovering the prospect’s needs, identifying gaps in coverage, recommending solutions, and converting them into customers using a proven sales strategy.
• Utilize your Personal Lines or Property & Casualty Lines license as a professional trusted advisor.

Compensation & Benefits

• Average Earning Potential: $57,000 – $69,280 per year
• $36,400base pay + monthly performance-based incentive averaging $2k-3k with top performers earning up to $6,600 per month making potential earnings $110,000+*
• Pay differentials may apply for shifts and Spanish/English bilingual
• Paid training for classroom and on-the-phone training from day one of employment
• Licensing assistance and reimbursement of licensing exam and fees upon approval
• Internet reimbursement
• Eligible for Allstate’s full suite of employee benefits from day one including health insurance, pension, 401(k), tuition reimbursement, wellbeing programs and so much more. Visit AllstateGoodLife.com to learn more.
• *Incentive based on productivity; incentive payments are not guaranteed and are governed by the terms of the applicable commission plan which is subject to change at Allstate’s discretion
• Earn $3,000.00 in a Sign-on Bonus for successfully completing your licensing requirements prior to hire
• External Applicants- Bring your license, or use the Allstate provided study material to obtain your licenseprior to your start dateand earn a sign on bonus of$3,000paidafter 90 daysof employment

Job Requirements

• Hold an active Personal Lines or Property & Casualty License in your state of residence is highly preferred
• If not currently licensed, earn your Personal Lines or Property & Casualty License with Allstate’s support
• At least 1 year of sales, customer service with a sales focus or related experience preferred
• Open to weekend and night hours
• Possess high stress tolerance and critical thinking skills
• Receptive to coaching and feedback
• Strong communication skills
• Ability to work independently and hold yourself accountable for your performance
• Able to navigate multiple computer programs at one time
• Reliable internet with plug-in ethernet/network cable
• Dedicated workspace in your home; Allstate will provide all the equipment
• HS Diploma or GED is required

How we position you for success:

We empower you to be the expert by providing you with extensive training, consistent support, and by rewarding you for your success through our attainable bonus structure.

• No Prospecting– As a part of the inside sales team leads are delivered directly to you
• Professional Development– Learn and advance within a Fortune 100 company
• Best-In-Class Leaders and Teams– Work alongside a team of equally ambitious and passionate colleagues, while always feeling supported and valued from the top-down
• Stable Recognizable Brand– Backing of a longstanding brand with over 90 years of experience setting out to transform the insurance industry
• Reputable Product Suite– Allstate offers a wide set of highly reputable products that everyone needs
• Respect & Appreciation– Join a team where erse perspectives are respected and always welcome

Work/Life Balance:

• Enjoy a predictable work schedule that meets yours and company needs while working from the comfort of your home
• Generous PTO policy

Comprehensive Training:

• Allstate will reimburse the cost to help you study for, and earn, the appropriate resident insurance sales license
• We offer 5-7 weeks of paid training, based on need
• Ongoing training opportunities for continuous improvement

You’d be a great fit if you are:

• Highly motivated and enjoys being rewarded for your efforts
• Energized by a challenge while also being able to make an impact
• Committed to doing what it takes to be successful in sales
• A strong communicator who’s passionate about helping others
• Comfortable with navigating multiple computer programs

*This position is only available within theUS, but notcurrently available for Puerto Rico, California, New York, Alaska, or Hawaii residents

DS01

Skills

Customer Centricity, Customer Insights, Customer Sales, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented, Sales, Sales Operations, Strategic Selling

Compensation

Compensation offered for this role is $17.50 – 23.13 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and ersity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor iniduals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified iniduals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Customer Service Rep – TRICARE (Remote position)

General information

Job Posting Title

Customer Service Rep – TRICARE (Remote position)

Remote

Country

United States

Working time

Full-time

Description & Requirements

Maximus is looking to fill Customer Service Representative I positions supporting our TRICARE program. This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers. Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program. To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.

Overview:

Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines. Maintain Maximus Federal’s highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery. TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship. Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).

Essential Duties and Responsibilities:

– Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

– Calls are basic and routine.

– Uses computerized system for tracking, information gathering, and/or troubleshooting.

– Provides feedback when needed, provide input on call trends, processes, procedures, and training.

– May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Education:

– High school diploma or GED required. Bachelor‘s Degree or equivalent government or private-sector work experience preferred

– Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs

– Ability to pass a skills assessment

Minimum Requirements:

• Ability to obtain US Security Clearance
• Must be a US Citizen

Essential Duties and Responsibilities:

– Ensure incoming communications are answered promptly, appropriately, and courteously

– Demonstrate a “can do” and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided

– Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.

– Retrieve, research, and analyze data from multiple databases to answer client concerns.

– Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager

– Accurately perform all data entry functions to reflect and document client activity/transactions and do so in a timely manner

– Ability to multi-task and have multiple screens/programs opened at the same time

– Meet performance requirements and maintain knowledge of project policies and procedures

– Actively participate in and support departmental and organizational quality initiatives and goals

– Work in a systematic, methodical, and orderly way to maintain quality work and high productivity

– Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment

– Make recommendations for changes to current policies or need for new policy to your supervisor in the spirit of process improvements

– Complete any other reasonable duties as requested by the manager

– Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules

Experience:

– Minimum of 1+ years of contact center experience, preferably in healthcare related environment

– Minimum 3+ years of experience in delivering excellent customer service in a high-paced environment

– Experience with healthcare insurance plans and billing

– Experience with military health program

– Experience of healthcare terms

– Experience working remotely as part of a team including using Microsoft

Office Suite, Teams, Zoom, SharePoint, Chat, and other digital tools

Skills:

– Ability to speak Spanish, highly desirable

– Excellent written and oral communication skills

– Strong interpersonal skills with the ability to build relationships

– Proactive, self-starter with the ability to work well in a team environment

– Detail-oriented with good organizational skills and capable of effectively prioritizing and multi-tasking

Remote Work Requirements:

– HIPPA compliant workspace–Private and Secure workspace away from others, noise and distractions

– Reliable high-speed internet-Ethernet/hard wired Connection (no WiFI or Hotspots)

– Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)

Minimum Requirements

– High School diploma or equivalent with 6 months of customer service experience.

– Must be able to speak and read English clearly, professionally and fluently.