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Sherpany is hiring a remote Customer Support Specialist (native or expert German). This is a full-time position that can be done remotely anywhere in Europe.

Sherpany - The next generation software for successful executive meetings.

Okta is hiring a remote Customer Support Program Management Intern (Summer 2024). This is an internship position that can be done remotely anywhere in the United States.

Okta - The identity company that stands for trust.

About the role

You will play a key role in managing our digital community and providing top-tier customer support. This position is crucial for shaping and maintaining the voice and presence of DEX Screener across various digital platforms, including Telegram, Discord, and Twitter, while also managing customer support through platforms like Zendesk. Your contributions will be essential in enhancing our community engagement and support services.

About DEX Screener

DEX Screener is a real-time blockchain analytics app used by 2M+ crypto traders every month. As a small, lean team of 7, we are deeply involved in the rapidly expanding crypto industry. If you’re reading this, you likely already know about us :)

If working on a fast-growing product used by a butt load of people seems interesting to you then read on.

You must

• Open to all time zones, but you have to choose between one of the shifts:
  • Monday-Friday from 4am to 12pm UTC
  • Tuesday-Saturday: from 8pm to 4am UTC (if you are on GMT>5 that’s Wednesday-Sunday)
• Strong resilience and patience when handling inquiries from both beginner and occasionally frustrated users in the crypto space.
• Proven experience managing Telegram and Discord channels and bots.
• Familiarity with customer support systems (we use Front.com).
• Excellent communication and community engagement abilities. Comfort working independently in a small team.
• Fluent in ‘crypto-bro’ language: You should be comfortable with cryptocurrency jargon and the unique culture of the crypto community.

Nice to have

• You’ve dabbled in crypto before. It’s okay if you have a bunch of memecoins in your portfolio too, we’re not judging!
• Basic technical knowledge of blockchain technologies and security. Nobody can rug you!
• Experience with advanced community engagement tools or analytics.
• Familiarity with different cultural nuances within the global crypto community.

Hiring Process

1. Share the work you did, we will check it carefully.
2. Interview with Bini, Co-founder & CTO.
3. Interview with Andreas, Founder & CEO.

Benefits

• Competitive pay.
• A global, fully remote, work environment (we hire globally).
• Wellbeing & Health
  • 4 weeks paid holiday + local national holidays.
  • Flexible time off when needed, no questions asked.
• Childcare & Parental leave
  • Maternity, paternity, adoption, or shared parental leave.
  • 20 days of emergency childcare a year.

Title: Sr. Director, Global Customer Support Operations

Location: Bellevue, WA, USA

JobDescription:

As a proven, strategic leader, the Sr Director of Global Customer Support Operations, you will be responsible for managing a group of highly skilled operational support managers and delivery of key strategic projects, forecasting, data analysis, and internal escalations. You will report to the Head of Customer Support within our Customer Excellence organization.

A top priority will be to organize all support telemetry data into meaningful dashboards, hold others accountable to performance targets, build predictability signals, manage critical field and product escalations to resolution, and increase customer case deflections with innovative process, AI, and tool strategies. You will own the creation, building and scaling of the Support Operations strategy while working with Support leadership to empower our support agents with appropriate product training and case handling behaviors to improve Customer Satisfaction and reduce case handling time.

A top priority of the Smartsheet Customer Support team is turning a customer who contacts us with an issue into a raving fan. We are a primary channel of the voice of the customer for the rest of the company, with strong monitoring, case data and customer sentiment inputs.

You Will:

• Create and own the building and execution of a scalable support operations model that helps the global delivery team achieve or exceed targets
  Lead a technical team of support escalation agents specific for field or product escalations requiring more than 1 day engagement from traditional support teams
• Create an environment of innovation and continual improvement to re-imagine Support delivery outcomes to our customers.
  Lead highly complex cross functional transformational projects across the global support organization
• Represent the voice of the customer and support organization in weekly cross functional escalation meetings and with weekly product accountability sessions
• Generate a Community strategy focused on empowering customers with easier accessibility to knowledge articles, community forums, and self-help mechanisms to deflect support cases
• Successfully partner with internal systems for enabling strategies around AI, Phone, Chat, and in-app customer support interactions
• Own support related AI System Admins focused on enabling agents with efficiency gaining tools and with Product & Community leaders for customer AI assistance
• Provide 100% QA coverage of all customer support interactions with added coaching, trends analysis, and customer sentiment scoring
• Design and implement a customer predictive model identifying users and/or accounts at risk
• Manage all learning & development activities across the entire Support organization globally to ensure consistency in customer experience and appropriate skill levels for all support agents
• Create feature specific help articles to be used in customer education from a support agent or within self-help functions
• Collaborate with company executives to deliver the Support AI framework, work directly with system providers, and maintain features upon release
• Manage all customer support 3rd party providers and ensure relationships, targets, and accountability remain positive
• Utilize agent telemetry data for forecasting demand across all support channels and the availability of support resources
• Consistently provide insights and recommendations for identified areas of opportunity within the support organization
• Operate as the primary point of contact between support and other key stakeholders such as HR, Finance, Reporting, IT, and Communications
• Drive a culture of supporting our customers with increased empowerment motions beyond expected break-fix and into empowerment activities
• Emphasize and hold both teams and iniduals accountable for achieving customer oriented indicators such as Customer Satisfaction (CSAT) scores, First Response Time (FRT), and Time to Resolution (TTR)
• Recruit and inspire a team of Support professionals globally dispersed across multiple geographies of Americas, Europe, and Asia that collaborates on support cases.
• Interact across the organization and engage with various levels of contributors from support agents to executive roles
• Analyze a variety of data sources to manage and improve KPIs relevant to our teams mission
• Persuade, influence, and motivate people; build a culture of creating delightful customer experiences and relationships
• Collaborate with leadership peers to identify operational efficiencies and lead transformation initiatives
• Build a strong relationship with the Product team and provide valuable insights gathered from customer interactions
• Participate in leadership and customer meetings including up to 25% travel
• Provide coaching and guidance to help the support organization excel and build a work environment that draws people to the team
• Provide strategic planning and forecasting of support performance goals and objectives with corresponding action plans and change management
• Other duties as assigned.

You Have:

• 15+ years of experience with
  • 8+ years of experience as a leader or leaders preferred
  • 7+ years technical support-related call center experience or equivalent
• Proven track record of leading support teams and creating collaborative relationships with peers
• Implemented SaaS technology in large enterprise settings as a leader of customer or services teams
• Understanding of SaaS organizational and operational constructs including Product, engineering, support, success, sales, services
• Ability to quickly establish trust and to influence others, both internally and externally
• Ability to handle conflict and drive agreement on decisions for which conflicting opinions and input exist
• Strong data-driven decision making skills, and process oriented mindset
• Knowledge of Lean, Six Sigma, and continuous improvement approaches
• Ability to identify risks and dependencies and put in place plans to mitigate them
• Adaptability, flexibility and the conviction to “do the right thing” by keeping a customer centric mentality at all times
• Ability to deal with ambiguity, utilize robust problem solving skills, demonstrate situational agility, manage parallel efforts, and communicate effectively through multiple channels
• Exceptional business acumen and world-class presentation and customer interaction skills that have been acquired through deep technical knowledge and well-developed process management
• Goal orientation to drive progress for each customer through each interaction
• Experience building, leading or teaming with teams similar to Smartsheet support at a mature technology company, optional but highly desired
• Experience with Smartsheet, Kibana, Snowflake, Tableau, Sparkpost, and Google Suite optional but highly desired
• Knowledge of the Smartsheet platform optional but highly desired
• Available for travel as necessitated by role.
• Experience in managing in 24x7x365 environment.
• Experience in engaging with a centralized Workforce Management function.
• BA/BS degree preferred.

Perks & Benefits:

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
• Equity – Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer. California & New York: $189,000 to $264,600 | All other US States: $175,000 to $245,000

Get to Know Us:

At Smartsheet, weve created a place where everyone is welcome people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. Youre encouraged to apply even if your experience doesnt precisely match our job descriptionif your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world worksjoin us

#BI-Remote

#LI-Remote

Location:  US Locations; 100% Remote; Freelance; Part-Time

About Us:

We are a dynamic team that specializes in providing interview services to our attorney clients. Our mission is to ensure seamless communication and information exchange for our clients through carefully curated interviews.

Location:

US Remote (Contract Work – 1099)

Schedule:

Part-time, maximum of 20 hours per week, Monday – Friday (Flexible schedule)

Compensation:

$20 per hour, Weekly Pay

Requirements:

• Strong interpersonal skills with the ability to thrive in dynamic situations
• Professional communication skills and etiquette
• Attention to detail and light proofreading skills
• Ability to maintain a quiet environment for audio and video interviews
• Reliable internet connection and laptop with MS Office software
• Proficiency in Zoom for conducting interviews
• Proficient typing and writing abilities

Responsibilities:

• Contact attorney clients via phone and email to schedule and confirm video or verbal interviews on a rotating basis.
• Conduct multiple content interviews with attorney clients according to questions curated and provided by the Content Manager.
• Ensure proper labeling and submission of recorded interviews to the transcription team for processing.

Benefits:

• Opportunity for growth based on performance and interest
• Flexible work schedule conducive to work-life balance
• Weekly compensation for contracted hours

How to Apply:

If you meet the requirements and are excited about the opportunity to contribute to our Interview Department, please submit your resume along with a brief cover letter detailing your relevant experience and availability to [email protected].

Location: US Locations Only

Location:  Select US locations; 100% Remote

VIPdesk Connect is a certified B-Corp, women-owned US-based corporation, and a Best Workplace winner committed to delivering “more human” customer service. Our core values are central to how we do business and we have partnered with some of the world’s best iconic brands to provide virtual customer service solutions and provide an elevated customer experience.

As a Seasonal Customer Service Representative, you’ll be responsible for providing an authentic, world class customer experience to our client’s customers through a variety of channels via phone, email, SMS, and chat with the phone as the primary focus and channel. Your role is to handle all aspects of customer service with empathy, creativity, a problem-solving mindset, finding resolutions, and taking ownership of customer interactions using a variety of systems, tools, and resources.

This work-from-home position is a full-time seasonal role through early June

WHAT YOU’LL DO 

• Represent a erse range of products and brands with expertise, positivity, and a can-do attitude
• Respond to customer inquiries and requests through phone, chat, SMS, and email with a focus on phone communication
• Address questions about orders, accounts, products, services, and website navigation assistance
• Conducts initial troubleshooting and technical assistance to customers, resolving basic technical issues and escalating complex problems to higher support levels when necessary
• Show excitement and appreciation for our clients’ brands, conveying their mission and values
• Take ownership of customer issues, solve problems and exceed expectations with sound judgment
• Attend training and participate in cross-training opportunities to enhance skills and knowledge
• Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity
• Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their inidual differences, supporting initiatives to promote ersity and inclusion in the workplace

WHAT WE’RE LOOKING FOR

• 1+ years of customer service in a Business Process Outsourcing (BPO) or call center industry
• High school diploma or equivalent
• Polite, friendly and courteous demeanor in all direct interactions
• Technically savvy with the ability to pick up new technology, processes, and procedures quickly
• Working knowledge of Microsoft Office Suite including Teams
• Respectful, flexible, and open-minded when dealing with a wide range of people
• Proficiency in identifying customer needs, asking effective questions, and guiding conversations to resolution
• Open to learning and growth, receptive to coaching and feedback
• Adaptable, self-motivated, and disciplined to work independently in a performance-based team
• Attention to detail and commitment to meeting quality standards
• Accurately document customer interactions
• Ability and stamina for clear and engaging extended phone conversation for the duration of a scheduled shift
• Due to the home-based nature of this job, it is required to have a home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time.
• To be considered, you must reside in one of these states: AR, AZ, FL, GA, IL, IN, KY, MD, NC, NE, NJ, NM, NV, OH, SC, TN, TX, UT, VA, and WI

PREFFERED QUALIFICATIONS

• Experience in a fast-paced call center environment
• Experience with a customer service ticketing system (i.e., Zendesk, Talkdesk)
• Remote work experience

Compensation, Training and Work Schedule Requirements: 

• Level 1 Hourly Pay is $16/hr.
• Training is Monday through Friday from 12:00 pm-6:00 pm Eastern Time.
• After successfully completing your paid training, you must be able to work shifts that can start as early as 9:00 am and end at 7:00 pm Eastern Time. You will be working on a shift that may require working weekends. Schedule may change based on business needs.

WHO WE ARE

At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and above all, happiness.

VIPdesk Connect is committed to fostering, cultivating, and preserving a culture of ersity, equity, and inclusion. Our inidual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified iniduals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.  

VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V

Customer Service Representative

Job LocationUS

Type

Full-Time

Category

Customer Service

Shift

N/A

Job ID

2023-6807

Overview/Risks

The primary responsibility of this role includes managing customer calls, which range from simple to complex, across a wide spectrum of topics, as well as processing orders via phone, , email or fax, including providing order status updates and shipment confirmations. Customer Service Representatives must excel at cross-functional collaboration, both internally and externally with business partners, to ensure that customer orders are accurately fulfilled and customer issues are resolved promptly and appropriately. The inidual must comply with all ISO, AATB, & FDA requirements pertaining to the Customer Service Representative role.

Work Schedule (Days & Hours)

10:45AM to 7:00PM or 11:15AM to 7:30PM EST

Responsibilities

1. Accurately processes orders via phone, fax, EDI and email for Direct, POR, Trial Evaluation, Kit, Grant and Consignment orders. Demonstrate meticulous attention to detail and is able to critically and expeditiously review customer account information so that each order is processed according to established service fee concessions, tissue specifications and shipping requirements. Assume sole ownership for accurately processing and proofreading critical, time sensitive orders for same day and next day surgery requirements. Schedule and /or assist with the coordination of courier pick- ups from MTF distribution sites.
2. Possess an in-depth understanding of a wide range of business rules and objectives, across multiple product lines, and demonstrate the ability to distinguish an extensive list of MTFs tissue forms & medical devices by tissue code and tissue description to implement erse marketing support programs, effectively communicate and implement various order type protocols and to schedule tissue delivery based on shipping container expiry validation and tissue shelf life guidelines.
3. Effectively communicate, verbally and in writing, with customers/consultants/ business partners at all levels of management to identify and investigate complex problems that cannot be resolved at the initial point of contact and require a customized response for issue resolution.
4. Demonstrate ability to answer customer/consultant/ business partner questions regarding tissue/medical devices including inquiries related to tissue processing, specifications, storage, inventory availability, shipment tracking, service fees, and invoicing in accordance with FDA, AATB, ISO and MTF requirements.
5. Document and maintain records of all inquiries in accordance with department protocols and provide order confirmations including those sent via secured email, web link, and EDI so that discrepancies can be identified and resolved.
6. Exhibit a comprehensive understanding of tissue forms and their specifications to be able to offer alternative offerings in order to meet customer demand.
7. Possess a broad knowledge of MTFs organization and departmental roles in order to manage and route a variety of inquiries via phone and email to the appropriate internal staff for resolution.
8. Coordinate with the Shipping Department regarding order logistics including priorities, changes and discrepancies. Coordinate with freight carriers and couriers as necessary to resolve time sensitive shipping problems and/or expedite shipments.
9. Process all open billing requests promptly to meet monthly sales objectives. A CSR must have the ability to research order discrepancies including incorrect serial numbers and service fees as well as reconciling inventory transactions to bring issues to resolution
10. Understand the business requirements and potential consequences when communicating services fees to sales consultants, customers, and business partners so that confidential or proprietary information is not given to unauthorized parties.
11. Allocate newly available tissue for multiple tissue forms in accordance with MTFs distribution policy.
12. Understand different business nomenclature used by Distributors, Hospitals, Business Partners and GPOs.
13. Responsible for maintaining the Customer Master. Assign new customer account numbers and enter information into ERP. Update changes in customer account information. Forward documentation to the Accounting Department as well as Contracts Department to determine if new customer is connected to a GPO or other hospital system requiring special service fee implementation.
14. Demonstrate proficiency in all applicable systems currently utilized by MTF such as ERP, Tissue Trace Software, Credit Card Processing Software, GMP Compliance Software, and Reporting tools. The CSR must possess the ability to successfully navigate the systems listed above simultaneously in order to solve problems.
15. Support marketing efforts on new product launches requiring customized order processes and enhanced communication protocols. Coordinate with marketing when there is a shortage of tissue.
16. Technical aptitude to manage multiple Outlook Email queues supporting daily execution of workload responsibilities along with simultaneously managing Customer Service phone queue.
17. Assist the Finance Team with researching open deductions and short payments due to pricing discrepancies, shipping issues, etc.
18. Manage the processing of all credit card requests through credit card processing system prior to release of order.
19. Handle additional administrative responsibilities, reports and/or projects that involve Customer Service, at managements discretion.

Qualifications

MINIMUM QUALIFICATIONS

Education: High School Diploma/GED

Years of Experience:3 – 5 years

Other:Customer Service or similar position experience.

Specialized Knowledge, Technical Skills, and Abilities:

Possess a positive attitude, strong work ethic and is a dependable, attentive listener who takes ownership of job tasks. Adapt well in a fast paced environment. Ability to achieve order accuracy while maintaining required order volume. Strong written and oral skills that allow for the development of essential customer relationships.Detail oriented and possesses the ability to prioritize, multitask and work in a cross functional team environment. Must exhibit strong, independent problem solving and decision-making abilities to be able to adapt to process changes while adhering to all SOPs.

Technical aptitude to manage multiple computer interfaces supporting daily execution of workload responsibilities. Proficient in Microsoft Office suite.

PREFERRED QUALIFICATIONS

Education: Associate’s Degree

Years of Experience:5- 9 years

Other:Customer Service or related position in an FDA regulated manufacturing or distribution environment experience.

Specialized Knowledge, Technical Skills, and Abilities:

Strong order entry experience using an order entry/inventory control integrated software platform.

Experience with EDI order processing.

Can support customer service functions outside of regularly scheduled hours as business demands, working virtually from home when MTF main office is closed during inclement weather.

Title: Customer Support Advocate

Location: Remote (US Only)

Type: Full-time

Workplace: remote

Category: Success

JobDescription:

What Youll Do

• Develop expertise in our platform and become a subject matter expert for our customers, keeping on top of updates in each release
• Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues
• Answer chats and scheduled phone calls throughout the day, to provide responsive live support.
• Prepare for scheduled phone callbacks, to provide personalized support.
• Communicate clear and concise instructions via live chat, email and phone to Administrators, Teachers, and Guardians.
• Exhibit empathy towards our customers and each other at all times
• Advocate on behalf of customers, helping them to solve their issues and acting as the voice of the customer
• Contribute to improving internal processes
• Work cross-functionally to support our customers and improve the overall customer experience
• Maintain established metrics such as closed cases, response times while maintaining quality and high customer satisfaction ratings

Qualifications, Skills, & Abilities

• At least 1 year of customer service or early education experience (required)
• Exceptional written skills, attention to detail, and strong listening skills
• Excellent organization, time-management, and prioritization skills
• Comfort with a fast-paced and dynamic environment that evolves rapidly
• A passion for improving the world through education
• A plus: Experience in schools / education
• Experience providing live support to customers (preferred)
• Hands-on experience with Zendesk, Salesforce, Intercom, or similar CRM systems (preferred)
• Bachelors degree (preferred]

Apollo is hiring a remote Customer Success Manager, Mid-Market. This is a full-time position that can be done remotely anywhere in the United States.

Apollo - Apollo is the all-in-one sales intelligence platform.

Title: Customer Support Manager

Location: Remote

JobDescription:

**ActBlue is currently authorized to support remote work employees in Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., Wisconsin and Wyoming. **

WHO WE ARE:

ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If youve ever given online to a Democrat or progressive organization, chances are youve used our powerful online fundraising platform.

We put power in the hands of small-dollar donors and help thousands of groups from presidential candidates to environmental organizations build grassroots movements. We envision a democracy where everyone looking to make progressive people-powered change can easily and effectively deploy their resources, energy, and creativity to shape our country and futures. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.

THE OPPORTUNITY:

You would be joining an Admin Support Team nested in the Customer Service Department. We are a team-oriented group of people with bright minds, different backgrounds, and a variety of skill sets. We believe in the power of technology and are excited by problem-solving and providing inidualized support.

The Admin Support Teams primary role is managing the Support Queue, the destination for all emails sent to [email protected] from campaign and organization entity users as well as grassroots organizers. We support hundreds of campaign and organization admins per week and handle a wide array of questions over email and phone, such as user verification, donation management, and technical support. Depending on where we are in the election cycle, the workload fluctuates, and thus flexibility and a commitment to dynamic processes is key. We also manage all inbox routing and triaging so we are experts in what specific issues should be escalated to different teams and departments.

As Admin Support Manager, you play a critical role in supporting your direct reports in meeting their inidual business and development goals as well as the team meeting their team level goals by leading and implementing teamwide initiatives.

WHAT YOU WILL DO:

• Manage a team of Admin Support inidual contributors and support their professional development
• Support customer service tasks, such as
  • Answering emails with speed and accuracy, meeting team-wide quantitative and qualitative KPIs
  • Returning voicemails and providing support over the phone
  • Triaging tickets to other teams with speed and accuracy
  • Monitoring refund spreadsheets
  • Working on ad-hoc projects
  • Occasionally presenting updates for the team or at department meetings
• Serve as an escalation point for associates/specialists for more complex user issues
• Serve as an escalation point for other teams/departments or high-level partners for time-sensitive technical questions and issues
• Evaluate the need for new team resources and workflows and collaborate with other staff on the implementation as needed
• Lead projects and engage cross-functional stakeholders as needed
• Assist in training and/or onboarding current and new staff when needed
• Lead weekly 1:1 meetings with your report(s) and schedule any other meetings for project work, training, etc. with them
• Lead engaging team meetings on a rotating basis along Admin Support leadership

WHAT YOU BRING:

• Experience in direct technical support and eagerness to become an ActBlue product expert
• Experience with HTML, CSS, and integrations (such as ad tracking, facebook pixels) OR are excited about learning about new technologies
• 1-3 years of experience leading a team of customer service professionals (ideally in a remote setting). As a strong coach, you’re an effective listener and facilitator who will use your experience and situational awareness to help your team support donors, nonprofits, and campaign teams
• Experience working with email ticket systems like Zendesk, knowledge bases such as Confluence, Airtable, Hubspot or similar platforms, and business intelligence warehouses such as Looker
• Experience managing customer service metrics like CSAT, SLA, Average Reply Time, etc.
• Experience in analytical reading and problem-solving you can convert numbers into stories and vice versa
• Skilled at community building
• Nice to have: Experience in a start-up environment, e-commerce, tech industry, or political field

LOCATION AND COMPENSATION:

This posting is for a full-time, remote, salaried position. Travel may be required on a limited basis to attend all-staff and departmental retreats (1-2 times per year). Additional travel may be required for select positions. Working hours will be Eastern Time Zone business hours (roughly 9:30 a.m – 5:30 p.m.) from Monday to Friday. We also have a few dates throughout the year that require additional evening and weekend coverage, as well as rotating manager converge on certain dates throughout the year.

**ActBlue is currently authorized to support remote work employees in Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., Wisconsin and Wyoming. **

Salary Range Details:

Salary Range: $79,000 – $96,500

ActBlue is committed to consistent compensation practices across our organization. Final salary offers will take into account factors such as candidate experience, interview performance and current team salary parity.

BENEFITS:

• Flexible work schedules and an unlimited time-off policy
• Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability
• Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option
• Dependent and health care flexible spending account options
• Employee Assistance Program (EAP) benefits for employees
• Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions
• A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)
• Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
• Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times

ActBlue is unable to sponsor work visas at this time.

Supervisory role not part of the Bargaining Unit position: Certain employees who report to this position may be covered by a collective bargaining agreement.

INCLUSION STATEMENT:

ActBlue is deeply committed to the principle of equal employment opportunity. We commit to retaining, developing, recruiting, and hiring a erse staff community. We honor the dignity of all. We celebrate their unique qualities. And we recognize the wide range of human differences, backgrounds, and intersectional identities that enrich the workspace and help us better meet our mission. If you feel a connection to our mission and see your interests reflected in this job description we encourage you to apply – even if you dont meet every requirement.

ActBlue is committed to providing reasonable accommodations to iniduals with disabilities throughout the interview and employment process, including using our online system to apply for a position. If you would like to request an accommodation, please contact us at [email protected] to get started.

*ActBlue willneverask candidates to buy equipment, nor will we email from anything other than anactblue.comoractbluetech.com email address.

Customer Support Representative

Location:Remote, United States

• Customer Success (CS)

• Full-time

Job Description

What if you could use your people skills to support a product that impacts the way communities hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, yet its also one of the worlds least digitized and least served industries. Thats why were looking for a talentedCustomer Support Representative (CSR)to join Procores journey to revolutionize construction. As aCSR, youll utilize your strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize Procore’s platform.

As a member of ProcoresCSRteam, youll be provided with the resources tomasteryour craft and clarity of purpose through a shared visionto improve the lives of everyone in construction. With encouragement from nurturing team leaders, youll have access to programs and equitable opportunities to help you grow and thrive, both personally and professionally. For strongCSRs, this position is a great launching point to careers on our Custom Solutions, Documentations, Learning & Development teams, and more! If youre excited by the opportunity to work with a dynamic, erse team in a fast-paced, fast-growing environmentProcore is the place for you!

This position will report to the Manager of Customer Support and is based remotely.We provide our customers with 24/7, around-the-clock support. We are looking for folks who are interested in learning more about starting a support career at Procore now or in the future if/when a position becomes available.

What youll do:

• Acquire and maintain a thorough understanding of Procores business model, system, and the tools needed to optimize system use and maximize impact
• Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
• Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems
• Deliver a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procores software
• Diligent, consistent attention to detail and management of administrative aspects of the job
• Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike
• Proactively seek guidance and direction from manager and co-workers when appropriate
• Convey Procores culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards

What were looking for:

• 6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED
• A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully
• Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions
• A hungry learner with the ability to learn quickly and adapt to a changing product
• Self-starter who is excellent at problem-solving
• A solution-focused mindset that proactively detects issues and provides timely solutions
• Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player
• Prior experience or even interest in the construction industry is a plus

Additional Information

Base Pay Range: $19-$22 per hour.

Equity Compensation: Eligible

Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidates job-related skills, experience,educationor training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs,learn more detailsabout what we offer and how we empower you to be your best.

Title: Customer Support

Location: Worldwide – Remote

JobDescription:

German Customer Support

Website | Video Demo | Core Values

The Business Context

You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here’s what AI may be able to help the world with: finding medical diagnoses, teaching you about scientific research, and calculating the complexities of any function.

But, like humans, algorithms are what they eat. They’re only as good as the rules they know and the data they’re trained on. We’re the team that helps model these behaviors.

The Role

As a German-Speaking client phone outreach operator at Invisible, you will play a crucial role in driving our client’s success by identifying and securing opportunities within the Japanese-speaking market. You will work closely with our client to promote their services to potential buyers while providing outstanding customer service.

System Requirements

Must meet minimum system and internet requirements

• 20 download, 5 upload Mbps
• Dual-core processor with hyper-threading
• 8g RAM
• Must have a microphone with very clear audio
• If your area receives power interruptions you must have a backup power supply (UPS)

Role Requirements

• Fluency in spoken and written German is essential.
• The role requires extensive communication with German-speaking clients
• Fluent in written and spoken English
• Available for 20-40 hours per week (Monday-Friday) in the CET time zone.

Responsibilities

• Order Confirmation: Confirming a customer’s order and sourcing information while maintaining a friendly, warm tone.
• Onboarding: Training, account setup, and ensuring the customer has all the necessary resources and information to use our client’s service effectively.

Qualifications

• Prior experience in phone outreach in the German market.
• Strong interpersonal and negotiation skills.
• Ability to work independently and as part of a team.
• Goal-oriented with a focus on achieving and exceeding targets while maintaining high quality standards.
• Knowledge of the restaurant industry is a plus.

Compensation & Career

Compensation

Type: Hourly

Remuneration: $8/hr

Life & Career

Ideally you are available between EST/CST or PST time zones. The work is steady, the hours are flexible, the work is enjoyable, and leaves room for advancement into more senior training roles and project management roles on the Invisible team as the project expands. We’re keen to share more in interviews.

Ably is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United Kingdom.

Ably - Easily power any realtime experience in your application.

1Password is hiring a remote Customer Success Manager, Mid Market. This is a full-time position that can be done remotely anywhere in Canada or the United States.

1Password - The world's most-loved password manager.

Anchorage Digital is looking to hire a Member of Client Experience to join their team. This is a full-time position that can be done remotely anywhere in the United States.

3rd Shift Customer Support

locations

US Virtual

time type

Full time

job requisition id

R8353

We have great people here and are looking for more. Come join us – you will love it!

Job Title: 3rd Shift Customer Support

Position: Full-Time, Non-Exempt

Location: U.S. Remote

About The Role:

As a 3rd Shift Customer Support Representative, you will be responsible for responding to emergency drug testing and RMS calls, data entry and billing tasks. The work days and hours for this role are Tuesday-Friday (4, 10 hour shifts), 9:30pm 8am Eastern.

This Is What Youll Do:

• Take priority calls from clients or donors to coordinate Emergency drug and alcohol testing
• Take calls from Participants of RMS programs
• Index documentation within proprietary system
• Data entry, upload and QA various documents that come in through fax line and email
• QA and complete un-linked results
• Assist with billing of supplies and orders with missing information needed for invoicing
• Identify issues and successfully resolve, quickly and efficiently
• Achieve goals put in place to manage workload
• Other tasks are necessary

This Is The Job For You, If You:

• Are proficient in Microsoft Office 365
• Have a High school diploma or equivalent
• Are able to use multiple computer screens & multi-task
• Have visual/audio skills and excellent verbal and written communication skills to complete above listed duties
• Are able to sit 90% of scheduled work hours

The salary for this position is $17.50-$18.50 per hour or the minimum wage in your local market, whichever is greater. Base pay offered may vary depending on job-related knowledge, skills, and experience. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterlings internal or external careers site.

Follow us:

Equal Employment Opportunities at Sterling

Disclaimer

1Password is hiring a remote Onboarding Manager. This is a full-time position that can be done remotely anywhere in Canada, UK or the United States.

1Password - The world's most-loved password manager.

WOO Network is looking to hire a Client Success Specialist (part-time) to join their team. This is a part-time position that can be done remotely anywhere in EMEA.

GitLab is hiring a remote Customer Success Manager (West). This is a full-time position that can be done remotely anywhere in North America.

GitLab - A single application for the entire DevOps lifecycle.

Mural is hiring a remote Customer Support Representative. This is a full-time position that can be done remotely anywhere in Argentina.

Mural - Online brainstorming, synthesis and collaboration.

Title: Cultural Specialist

Location: Global

Type: Contract

Workplace: onsite

Category: Field Staff Shipboard (Contract Positions)

JobDescription:

ESSENTIAL DUTIES

• Leading engaging walks and offering relevant field interpretation throughout the voyage.
• Participating in evening recaps to highlight guests daily experiences.
• Preparing several PowerPoint (or similar) presentations of 30-40 minutes in length, highlighting particular and relevant themes of the voyage.
• Writing the Daily Expedition Report one or more times during the voyage, to encapsulate the guests daily experiences.
• Responding to requests in a timely manner and being highly visible to guests throughout the voyage.
• On more culturally-focused itineraries, accompanying guests ashore with local guides, and acting as the representative of Lindblad Expeditions. Monitoring quality control of these excursions.
• Possessing general comfort with public speaking.
• Possessing excellent problem solving skills, the ability to make sound decisions quickly, and exercising good judgment.
• Mitigating guest complaints as best as possible and bringing them to the attention of the expedition leader, as needed.
• Consistently representing Lindblad Expeditions with integrity and professionalism.
• Eating meals with guests and making an effort to dine with a variety of people over the course of each voyage.

Promotion/Sales

• The cultural specialist must be familiar with the company philosophy and various programs offered by Lindblad Expeditions. Should be able to address and field questions from guests regarding the various programs offered.

Conservation/Sustainability

• Should become familiar with Lindblad Expeditions-National Geographics conservation and sustainability programs and be able to discuss the particular efforts in any itinerary where scheduled.

Zodiac Operations

• Should be prepared to assist with many aspects of Zodiac operations for shore excursions. Familiarity with Zodiacs and ability to drive a strong preference, but not a requirement. If a US-citizen, a USCG license to drive Zodiacs is preferred.

Safety

• Should be prepared to participate in on-board safety training, meetings and drills, including abandon ship and fire drills. Will also participate in shore-based training as required by the Company. Must be very familiar with the Field Staff Handbook.

DESIRED QUALIFICATIONS AND REQUIREMENTS

• In-depth cultural knowledge of destination.
• Adaptable to erse geographic regions.
• Previous experience guiding or working in destination.
• A team-player with excellent training skills and a proven educator.
• Works well independently and is a self-starter.
• Strong communicator with iniduals and groups, even-tempered demeanor, and remains calm under pressure.
• Must be able to handle multiple tasks at one time with keen attention to detail.
• Bachelors degree or four years of work experience in related industry.

Title: Customer Support Operations Lead

Location: United States

To be considered for this remote opportunity, you must reside and be authorized to work within the United States. You must be able to work a flexible schedule, which includes industry standard retail holidays.

Reports To: Customer Support Supervisor

Employment Status: Exempt

Who we are:

Our company is built around continuously improving our ability to introduce new customers to our products, and wow them with exceptional experiences through the shopping and post-purchase journey. We love to use data and metrics to drive our decisions while keeping in mind that customers don’t speak in numbers and that each one should be treated as a member of our family.

Oh, and by the way – we’ve been doing the “remote work thing” since the day we started. So you can expect a hard-working team of people that understands how to create meaningful connections and get great work done virtually – it’s in our nature!

About the Role: This crucial position merges analytical skills with performance oversight to manage and improve the efficiency and effectiveness of our internal and BPO customer support functions. The ideal candidate will be responsible for data analysis and reporting, analyzing customer support and performance metrics, identifying trends, areas for improvement, auditing processes, and reporting to help optimize our customer support operations.

• Monitor and analyze key performance metrics, contact center metrics as well as team KPIs.
• Collaborate closely with the customer support supervisor and BPO senior lead to ensure alignment on customer support metrics, key performance indicators(KPIs), and quality standards.
• Perform daily audits of customer support interactions and processes via reports.
• Analyze data to identify trends, inefficiencies, and areas for improvement.
• Collaborate with BPO channel leads to ensure desired outcomes are being achieved.
• Ensure that support channel management is adhered to and coach to any areas of improvement with our BPO team.
• Present reports on findings and recommendations to the customer support supervisor.
• Execute the rollout of initiatives and projects cascaded from the support supervisor
• Responding to and resolving emails, and customer & agent escalations, as needed based on volume.
• Create and maintain documentation of customer support processes and procedures
• Exhibit agility by switching between data management tasks and support calls and live chats, based on operational needs.

Additional Responsibilities:

• Collaborate with cross-functional teams, developing and executing strategies for real-time issue resolution.
• Assist with training and special assignments delegated by the Supervisor/Manager.
• Discuss and implement action plans to improve the overall performance of the entire team.

Qualifications/Skills:

• High school diploma, preferred Associate’s Degree
• 2-3 years of proven experience in a customer support or call center environment
• Experience working with BPO partners
• Experience in data analysis, preferably in a customer support or call center setting.
• Strong analytical skills and experience with performance metrics.
• Experience working with Slack, Gsuite, reporting systems such as Looker, and call center software such as Five9
• Demonstrated experience in effectively managing and resolving escalated situations, ensuring customer satisfaction
• Proven ability to make sound decisions in high-pressure scenarios, addressing customer concerns promptly and finding resolutions that align with company policies
• Ability to present complex data in a clear and actionable manner.
• Must be able to lift up to 15 pounds to handle computer equipment

Preferred Qualifications:

• Knowledge of the mattress and or retail industry.
• Familiarity with the Looker reporting system
• Familiarity with Five9 Contact Center software

What We Offer:(subject to eligibility requirements)

• Remote-first workplace (since 2016!)
• Competitive pay.
• Health, Vision & Dental Insurance.
• HSA company contributions.
• 401K with a company match component.
• Generous Paid Time Off.
• Wellness benefits.
• WFH office and cell phone/internet stipend.
• A FREE MATTRESS plus an awesome Friends and Family discount!

Work Environment:

This role involves working closely with a dynamic virtual customer support team in a fast-paced environment.

If you reside in a state or location where pay transparency laws or regulations have been adopted please read the following: The salary for this position is $52,000 – $65,000. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at [email protected]

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics.

Resident Home participates in E-Verify.

Resident is proud to be a remote-first company and maintains policies to support our unique flexible work location culture. However, there are a few important parameters to our work-from-home-culture: While we currently employ Residents in over 30 US states and 3 countries, if you are hired, you may be restricted to working from the state or country in which you currently reside, unless the state or country to which you plan to relocate is one in which we already operate and no other restrictions apply to the role. As with anything, we encourage an open dialogue about your current location and potential desired relocation during the interview process and upon hire, if applicable, and the extent any other restrictions apply to a particular role. We reserve the right to deny relocation requests post-hire for any reason.

Title: Fully Remote: Onboarding Agent – Contract (Remote)

Location: worldwide

JobDescription:

Purpose:

As an Onboarding Agent at VALR, your primary responsibility is to provide exceptional customer support to users during the onboarding process. You will play a crucial role in ensuring a smooth and seamless experience for new customers while addressing their queries and concerns promptly and effectively.

What will you be doing:

• Take ownership of customer queries and tickets allocated, resolving them independently or seeking technical support when needed.
• Comply with service level agreements by delivering high-quality solutions and timely resolution of customer queries.
• Assist customers with various onboarding processes, including retail and corporate onboarding, basic transaction and trading queries, and providing support to clients who have been scammed.
• Escalate more complex queries to higher-level support teams while maintaining ownership of the query and ensuring customers are kept informed of progress.
• Ensure that queries are handled in an understandable manner using simple language to facilitate customer understanding.
• Make recommendations for improvements in onboarding systems and processes to enhance customer experience and efficiency.
• Assist the team as needed to foster a collaborative work environment and contribute to overall team success.
• Train other team members to enhance their efficiency and skill development in onboarding support.
• Actively seek opportunities for learning and development to upskill oneself and stay updated with industry trends.
• Offer assistance and gain exposure in various areas of interest within the business to contribute to personal and professional growth.
• Participate in projects aimed at improving onboarding support and overall business operations.

What we look for in you:

• Previous experience in customer support or onboarding, preferably in the cryptocurrency or financial industry.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and understandably.
• Strong problem-solving skills and ability to think critically to address customer queries and concerns effectively.
• Ability to work independently while also being a team player, willing to collaborate and support team members as needed.
• Strong attention to detail and organisational skills to manage multiple tasks and priorities effectively.
• Proactive attitude towards learning and development, with a willingness to upskill oneself and stay updated with industry developments.
• Customer-focused mindset with a passion for delivering exceptional service and ensuring customer satisfaction.
• Ability to remain calm and composed under pressure while maintaining professionalism and empathy towards customers.

What can you expect from VALR:

• Competitive salary: Get paid well to work in an exciting industry
• Leave: Compliance with statutory leave required by inidual countries, in addition to flexible leave
• Remote work: Work from wherever you like – Employees to ensure that there is secure, stable internet connectivity to effectively work remotely
• Home office setup: Mac laptop and a discretionary allowance to buy all the extras needed to work happily from home – all of it yours to keep after 3 years. Terms and Conditions will apply.
• Learning fund: An annual upskilling budget of R16,000 per employee, which will be converted to the respective currency of the employee’s payment, in addition to scheduled VALR training.
• Performance bonus: When you contribute to VALR’s success, you’ll be rewarded with discretionary bonuses
• Regular get-togethers outside of work (COVID permitting)
• Annual company retreats (COVID permitting)

Livestorm is hiring a remote Customer Care Representative (EMEA). This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Livestorm - Build strong relationships with your audience through webinars and video meetings.

Bitfinex is looking to hire a Customer Support Specialist - Brazil to join their team. This is a full-time position that can be done remotely anywhere in Brazil or on-site in Sao Paulo.

Customer Happiness Specialist

Remote

Full Time

Mailparser & Docparser

Mid Level

About SureSwift Capital

At SureSwift, were building the company we want to work for, and wed like to give you the opportunity to join our fully remote team of 90+ people around the world.

SureSwift places a high emphasis on a positive work-life balance. We all work remote and focus on building a culture of being known as exceptional operators of excellent SaaS business where everyone thrives!

SureSwift Capital is proud to be an Equal Opportunity Employer. We are looking to fill this role in our Canadian or US market.

About Mailparser & Docparser

Mailparserhttps://mailparser.io/is a B2B SaaS solution that automatically pulls data from emails to gain workplace efficiencies. Mailparser enables its users to extract all relevant data fields from incoming emails that contain important data in the email body or in the form of attachments using parsing rules they define. Extracted data can be sent back to our customers via various integration options in real-time.

Docparserhttps://docparser.com/is a SaaS data capture solution that extracts data from documents (PDFs, MS Word, Image files) and can then send that data automatically to a customers system, a spreadsheet, or any number of places via various integration options. Data is extracted quickly and can be sent back to the customer in real-time.

Your Daily Challenges

When we welcome you aboard as a full-time Customer Happiness Specialist, well introduce you to your team, which consists of the Product Manager, fellow Customer Happiness Specialists, and software engineers. These are the people youll work closely with day-to-day.

• Answering help desk tickets and live chat in an accurate, effective, and timely manner
• Meeting with customers via webcam to help navigate and resolve challenges
• Lead weekly webinars for current customers and weekly demos for potential users
• Onboarding new customers and leading onboarding sessions
• Field inbound calls from potential customers and leverage scheduled calls to convert trial users to paid users
• Collaborate with your development team on any tickets that require their input
• Work with your Product Manager and fellow Customer Happiness Specialists to improve the customer experience
• Track and report your success
• Attend weekly team meetings
• Other duties as assigned

Your Experience and Qualifications

• 3+ years experience in online customer service
• Ownership of Customer Success and Happiness
• Experience using a Help Desk Ticketing System (e.g. Help Scout, Zendesk etc) and Jira
• Previous experience in converting inquiries to paid users is a plus!
• Self-starter, capable of working independently
• Strong organization, multi-tasking, and time management skills
• Strong analytical and critical thinking skills
• Excellent and clear English communication skills, both written and verbal
• Previous SaaS experience is a plus!
• Ability to learn and then educate around new software applications quickly
• Experience working in an entrepreneurial / startup environment
• Experience working with remote teams

Your Compensation

The annual pay range for this role is expected to be between $35K – $45K USD or $47,566 – $61,157 CAD. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed and the applicants skill set.

Background checks will be conducted on final candidates.

Thanks for the time you took to read about this opportunity.

Location:  US Select Locations; 100% Remote

VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering “more human” customer service. Our core values are central to how we do business. That’s why we have partnered with some of the world’s best iconic brands to provide an elevated customer experience.

The Technical Customer Service Representative is responsible for providing an authentic, world-class customer experience for our clients’ customers via phone, email, and chat with the phone as the primary focus and channel. The Technical Customer Service Representative is dedicated to providing customer care and technical support for a company focused on parenting and infant wellbeing. This includes providing services on their intelligent products and applications on iOS and Android platforms, providing information on products and offerings, processing purchase requests, sharing relevant policies, and managing escalated issues to resolution. They utilize a variety of resources, tools, and information to navigate customer accounts, research, and review policies courteously and professionally.

This position requires an empathetic, action-oriented, and flexible problem-solver to provide an elevated and personalized customer service experience that supports and reinforces brand standards—always with a focus on providing best-in-class customer service.

This is a remote, work-at-home position.

What You’ll Do

• Handle customer requests and interactions on behalf of VIPdesk Connect clients via phone, chat, and email with phone as the primary focus and channel
• With a high level of expertise, positive energy, and a can-do spirit, represent a erse lineup of products and brands committed to customer service excellence
• Create positive customer touchpoints via phone, chat, e-mail, and SMS using a friendly, respectful, and professional tone while exhibiting genuine empathy
• Utilize critical thinking skills to analyze information, provide accurate troubleshooting of product and related support; diagnose and resolve issues following best practices and guidelines
• Assist with device installation, app setup, and configuration
• Conducts initial troubleshooting and technical assistance to customers, resolving basic technical issues, including network connectivity and device configuration and escalating complex problems to higher support levels when necessary
• Attend training and meetings as required to stay up to date with new information about the brand, products, services, processes, and policies
• Meet performance metrics including Customer satisfaction (CSAT), average handle time, quality, productivity, etc.
• Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote ersity and inclusion in the workplace.

What You’ll Need

• 1+ years of demonstrated experience and success in customer service
• High School diploma or equivalent
• Technical proficiency in problem-solving and troubleshooting; has working knowledge of desktop platforms and mobile devices and has the with the ability to learn new technology quickly
• Effective communication skills, both written and verbal, with the ability to adjust style to customer demographics
• Polite, friendly, and courteous demeanor when engaged with customers via phone, email, SMS or chat.
• Responds positively to change, accepting of coaching and feedback, embracing and using new learning to accomplish complex or difficult challenges
• Detail-oriented with a focus on quality and accuracy, and has a strong sense of urgency to meet goals
• Able to accurately document customer interaction details with limited errors
• Can type at least 35 WPM with proper spelling and grammar
• A home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, USB wired headset, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
• Currently reside in AR, AZ, FL, GA, IL, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI

Preferred Qualifications

• Experience in a virtual contact center environment
• Experience with troubleshooting apps on both iOS and Android platforms preferred

Training Requirements

Virtual training starts March 22, 2024, from 12pm–7pm ET, Monday–Friday. Training is paid.

Compensation & Benefits

$16.00 per hour for a Technical Customer Service Representative, Level 1.

Our benefits package for full time team members includes, but are not limited to medical, dental, and vision insurance, paid time off, flexible spending accounts and life insurance.

Who We Are

At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness.

VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of ersity, equity, and inclusion. Our inidual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified iniduals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V

GitHub is hiring a remote Senior Customer Success Manager - Germany. This is a full-time position that can be done remotely anywhere in Germany.

GitHub - The world's leading software development platform.

Webflow is hiring a remote Technical Support Associate. This is a full-time position that can be done remotely anywhere in APAC.

Webflow - Responsive web design tool, CMS, and hosting platform.

Udacity is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Udacity - Advance your career with online courses.

Title: Freelance Customer Support Specialist – Italian + English

Location: Remote Remote IT

JobDescription:

About komoot

Komoot is an app that lets you find, plan, and share adventures with its easy route planner. Driven by a love for nature and powered by the outdoor community’s recommendations, komoot helps you explore more of the great outdoors—wherever and however you want. And we’re good at it. Google and Apple have listed us as one of their Apps of the Year numerous times. Today, with over 35 million users and 300,000 five-star reviews, we are well on our way to becoming the most popular app for finding, planning, and sharing adventures worldwide.

Join our fully-remote team of freelance editors and start your adventure with komoot.

We have an ongoing recruitment process (no deadlines) meaning if this role is online it is still open. In case of a large volume of applications we might take the role down to allow our team sufficient time to review them thoroughly. In case we do not find a right match, we will repost the role again.

About the role

Do you enjoy interacting with people and helping them find solutions? Can you easily pick up new information and apply it quickly? Does an independent and flexible working environment help you thrive? If your answers are ‘yes,’ we’d love to hear from you!

We’re looking for a friendly, tech-savvy Customer Support Specialist to join our team. This is a part-time, freelance, and fully-remote position. The time commitment varies, ranging from 10-30 hours a week, depending on the time of year.

This role is perfect for you if you want to work independently and fully remotely – whether you’re a student, a stay-at-home parent, or a digital nomad. We’re looking to build long-term relationships with people who would thrive in this role, based on their circumstances.

Ready for your next adventure?

What you will do

• Your primary responsibility will be to answer our customers’ requests (email only) and help them get the most out of our product. You’ll be the first point of contact for our customers and, together with our Customer Support team, will play a crucial role in how our users perceive us.
• Suppose you’ve been using komoot for a while (or can pick it up quickly) — if you’re great at written communication and looking for a position that offers the right mixture of flexibility and reliability, this is an excellent option for you.

Peak season

• Our peak season at komoot starts in April and ends in September. We expect to receive more support tickets during this time and will have significantly more work available, which is why we would need you to work 20 hours per week minimum between those months.
• The rest of the year is much quieter. However, there will be some weeks when we might need extra help. Being able to upscale/downscale your hours based on the circumstances at the time would be very helpful.

What will your daily work look like?

You will:

• Support our users via email and answer their questions
• Handle mainly product questions and tailor responses from a bank of prepared answers to suit each case
• Work on first-level bug reporting: Identify where there might be errors and then forward the cases to our second-level team
• Regularly ask for help and escalate anything that will require deeper investigation

Why you will love it

• You’ll work with outdoor fans and help them to have beautiful experiences and discover more of the great outdoors.
• You can set your schedule and decide when and where you work daily. The beach? The mountains? No timezone or country restrictions – Onboarding and occasional meetings will be scheduled according to European timezone.
• You’ll have a lot of flexibility and freedom throughout the year to work more during some months and less during others.
• The salary for this position will be 20€ per hour, regardless of where you live. You’ll need to be set up as a freelancer in the country/area where you’re a tax resident and be able to invoice us.

Requirements

You’ll be successful in this position if you

• Can answer around 12 emails per hour.
• Speak Italian on a native level and have at least business fluent English (C1-2). You’ll be working with Italian-speaking customers, and our internal company language is English.
• Are highly self-driven, responsible, well-organized, and independent. This is a position with a high degree of flexibility and no micro-management. You’ll need to be proactive and reliable in your communication.
• Are happy to also work during the weekend. The specific hours will be up to you.
• Are happy to become a komoot expert as quickly as possible (or you already are one).
• Are an excellent written communicator and know precisely how to create high-quality, personalized responses.
• Learn quickly and enjoy deep ing into technical issues and solving them.
• Ideally, you’re a regular komoot user.

GUEST EXPERIENCE BOLT FARM TREEHOUSE – FULLY REMOTE

Reservations/Sales Agent

Ready to help people create memories that will last a lifetime? Passionate about sales and getting people to “YES”? Apply today! We look forward to talking with you soon.

Position Summary:

Bolt Farm Treehouse is seeking a dedicated, customer-oriented Reservations/Sales Agent to join our team. As a Reservations/Sales Agent, you will play a key role in providing an exceptional customer experience and first impression while maximizing revenue through effective sales techniques and maintaining accurate reservation records. Your mission is to convert inquiries into confirmed reservations, and you will do so by responding to prospective customers via email, chat, and phone, using proven sales strategies to get them to “YES”.

Perks & Benefits:

• Competitive pay
• Performance-based bonuses
• Personal and professional development programs
• Free and discounted stays at Bolt Farm Treehouse
• Remote work

Requirements:

• Minimum of 2 years of experience in a similar role.
• Tech-savvy with a systems-minded approach.(You will be using several cloud-based applications)
• Proficient in computer skills, including Google Suite.
• Solutions-oriented mindset.

The Person We’re Looking for Will Have/Be:

• Experience in customer service or sales, preferably in the luxury hospitality industry.
• A track record of reaching goals and winning
• You’re likely an Enneagram 3
• Experience with reservation management systems or similar software.
• Excellent and attentive customer service
• Clear, concise verbal and written communication skills and a professional and polished demeanor.
• Outstanding interpersonal skills.
• Strong sales and problem-solving skills.
• Detail-oriented and highly organized, with the ability to prioritize well.
• A genuine passion for providing world-class hospitality and creating memorable guest experiences.

What You’ll Be Doing:

• Handle incoming reservation inquiries via telephone, email, and online platforms.
• Assist guests in selecting accommodations based on their preferences and needs
• Process reservations and payment details.
• Manage cancellations, modifications, and re-bookings.
• Utilize sales techniques to upsell additional services, packages, or upgrades.
• Utilize technology to maximize efficiency in your role.
• Proactively follow up with potential guests to secure reservations and drive revenue.
• Proactively identify opportunities to maximize revenue and exceed sales targets.
• Respond to guest inquiries, concerns, and requests.

*Referral reward will be paid at 6 months of employment

Department

Guest Experience

Locations

Bolt Farm Treehouse

Remote status

Fully Remote

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Full time

job requisition id

R-00129214

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Title: Customer Support Agent (Remote)

Location: DO

Category: Customer Service

JobDescription:

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Are you the perfect candidate? Check here!

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