Outreach Agent-Call Center

Job Locations: US-Remote

Requisition ID: 2023-33074

# of Openings: 4

Category: Customer Service

Position Type: Employee Full-Time

Equal Pay Act Minimum Range: 16

Overview

Who we are…

Ciox Health merged with Datavant in 2021, creating the nation’s largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

What we offer

At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our Contact Center Team is comprised of some of the brightest and most talented iniduals. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its’ medical records.

What we need

The Outreach Agent is responsible for making outbound phone calls to assigned medical providers to obtain required medical charts on behalf of our clients while following approved company and HIPAA guidelines.

Position Highlights

• Remote opportunity to work a full-time schedule. Monday Friday
• Receive full benefits including medical, dental, vision, 401K, tuition reimbursement
• Paid time off (including major holidays)
• in-person/virtual training

What We’re Looking For:

• Great Customer service/communication skills
• Administrative/clerical/Data entry experience
• Call center experience; handling outbound calls
• Tech Savvy
• Proficient in Microsoft office suite (including word and excel)
• Team Player
• Ability to work under pressure
• Willingness to learn and grow within Ciox Health

Responsibilities

What You Will Do…

• Contact assigned medical providers by phone
• Use call scripts to encourage medical providers to send in charts via fax or mail
• Respond to questions or concerns from provider offices
• Follow-up on initial contacts
• Complying with HIPAA (Health Insurance Portability and Accountability Act) ensuring the right to privacy for patient’s records
• Log all call transactions into the designated computer software system(s)
• Meet minimum call volume and quality requirements for the position; adhere to daily and weekly call goals as directed
• Accurate record keeping and data management
• Other duties as assigned

Qualifications

What Helps You Stand Out…

• 1 year of Call Center experience, outbound call and/or sales call experience strongly preferred.
• Exceptional accuracy and attention to detail
• Strong verbal and written communication skills in English
• Telephone skills including the ability to speak clearly with a pleasant and professional tone.
• Able to interpret and communicate information accurately
• Possess good judgment, patience and diplomacy
• Ability to work in fast-paced, results-based environment
• Basic computer skills including Windows based applications (Word, PowerPoint, Excel and Outlook) and the ability to perform other basic computer functions

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Pay Act Minimum Range

16

Customer Experience Systems Specialist

Remote – United States

Full time

job requisition id

Req_10681

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.

The CX Systems Specialist is essential in driving value for customers throughout their journey. As part of the Customer Experience Strategy & Operations team, this role will play an integral part in solutioning CX workflows, designing processes, and scaling our CS practice.

The Success team has recently adopted Gainsight as their Customer Success Platform (CSP), and this role has a special opportunity to contribute to the growth and maturity of its adoption. The CX Systems Specialist can introduce new ways to use the platform and help enhance its effectiveness in delivering customer success. The CX Systems Specialist will collaborate with cross-functional business teams to develop customer success strategies and craft the associated business requirements and translate them into technical designs to be implemented into Gainsight and, at times, integrated systems like Salesforce, while adhering to systems administration best practices. The CX Systems Specialist will also contribute to training team members and business partners to use the workflows they’ve helped set up, teach users best practices, ensure successful technical deployments on a recurring basis, and engage in daily problem solving to ensure the team can use the system productively.

As a CX Systems Specialist, you will have the opportunity to report to the Director of Customer Experience Operations. This position offers a fantastic opportunity to join a scaling team and gain exposure to operational challenges within the entire post-sale organization. You will collaborate with various teams such as Customer Success, Customer Support, Professional Development, Technical Onboarding, and more.

Amplify’s COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided.

In this role you’ll get to:

• Work with a high degree of autonomy and collaborate cross-functionally with stakeholders to drive business performance
• Collaborate with cross-functional end users to gather business requirements that impact Gainsight, Salesforce and other solutions within our tech stack
• Collaborate with the Business Systems team to help design CX solutions, UAT and manage the release to end users
• Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and reporting/analytics
• Help users to develop an understanding of contributors to customer health, sources of customer risk/churn, and positive trends
• Collaborate with other members of the operations team to help drive continuous improvements to existing processes along with designs of new ones.
• Become a subject matter expert on Digital Customer Success operations, strategy, and data, including our customer journey, service offerings, and customer outcomes
• Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies
• Identify opportunities for improvement of existing tools and processes, including adopting new features in each Gainsight major release

Basic Qualifications:

• Bachelor’s degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics)
• 3+ years of experience as end-user of a CRM, customer support system, or marketing automation system
• 3+ years of experience leading and building digital first, omi-channel programs
• Gainsight experience as a super-user
• Experience working in customer success, or equivalent understanding of key customer success principles
• Demonstrated experience in project management, business analysis, and problem-solving
• Experience working in cross-functional teams
• Excellent written, oral and presentation skills

Preferred Qualifications:

• Gainsight administration experience, or Gainsight Associate Administrator (Level 1) Certification
• CRM administration experience or certification
• Customer-facing experience, especially as a Customer Success Manager
• Strategic thinking and prioritization
• Problem solver with a systems mindset
• Self-starter, demonstrating leadership of owned projects
• Experience interacting with senior leadership and managers
• Experience in operations for customer success, sales, support, services, or marketing
• Experience in data analysis, business intelligence, and design of reports and dashboards
• Understanding of data structures, data modeling, and database management

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a lucrative 401(k) plan, incentive stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $67,000- $77,000. This role is eligible to receive an annual discretionary bonus that rewards inidual and company performance.

We celebrate ersity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a erse candidate pool.

Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Iniduals with Disabilities.

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.

The product support engineer plays a vital role in the ongoing improvement of our training and certification products and services by leveraging their problem-solving skills, technical experience, and excellent communication abilities to bridge the gap between front-line customer support and our product-focused engineering teams.

While this role is heavily support focused you will be encouraged to leverage software engineering skills and practices combined with cutting-edge technologies to help solve support related problems that occur by triaging, diagnosing, and contributing to solutions to help the support team be successful in the mission to improve the overall customer experience. 

Key responsibilities and expectations:

• Understanding: Learn about our products, and services to understand issues facing our customers in order to better provide support.
• Customer Service Liaison: Respond to escalated technical inquiries from customer service and , and resolve complex issues that enable customer service to respond to candidate reports by leveraging technical troubleshooting skills to deliver accurate solutions in a timely manner.
• Problem Diagnosis: Analyze and diagnose reported technical problems. Utilize a variety of diagnostic tools and methodologies to identify root causes and provide effective solutions. Work closely with the SRE to assist in improving monitoring and observability platforms as well as identify opportunities to automate processes and implement the relevant solutions.
• Escalation and Collaboration: Collaborate with Level 1 support engineers, as well as Level 3 Certification Product and Platform Engineering teams to find the best solution for the customer. Collaborate on problem-solving strategies and share knowledge to improve overall support efficiency.
• Documentation: Contribute to the creation and maintenance of comprehensive technical documentation, including knowledge-based articles, troubleshooting guides,  best practices, and process documentation. 
• Continuous Improvement: Participate in regular technical training sessions to stay up-to-date with product updates and enhancements. Proactively identify areas for process improvement and contribute to initiatives aimed at enhancing support quality and efficiency.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience or certifications).
• Experience in a technical support role, preferably in a Level 2 capacity.
• Proficiency in diagnosing and troubleshooting technical issues related to software applications, systems, and networks. Particularly HTTP/S based application
• Strong knowledge of the Linux operating system, basic knowledge and experience with OS X and Windows is sufficient.
• Strong scripting skills in shell and python. Able to follow and debug basic programs. Knowing how to solve issues using debugging tools is highly advantageous.
• Familiarity with software development processes and tooling, continuous delivery, source control tools, git etc.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Customer-focused mindset with a strong commitment to obtain the best outcome for customers.
• Strong problem-solving skills, analytical thinking, and attention to detail.
• Ability to work independently and as part of a collaborative team.
• Knowledge and experience with AWS, Datadog (or similar), Kubernetes, and build systems such as GitHub Actions or Circle CI.

Additional information

• Include links to your online work samples with your resume
• Familiarity with open source software (Tip: for free training LFD102)
• Experience using Linux or Linux Foundation projects (Tip: for free training LFS101)

Disclaimer 

Salary levels vary according to the location of the inidual.

Salary and compensation

Benefits

🌎 Distributed team

🚑 Medical insurance

🏖 Unlimited vacation

🏖 Paid time off

Customer Support Specialist

Location: United States

Edmentum is the leading provider of K-12 digital curriculum, assessments, and services to 43,000 schools in all 50 states and over 100 countries worldwide. We partner with educators to create instructional technology that is proven, easy-to-use, inidualized, and aligned to state standards. Built on a 60-year history of innovation and impact, we believe that when educators succeed, students thrive, everywhere learning occurs.

SUMMARY:

The Customer Support Specialist role is a full-time position that delivers high quality customer support across different communication channels according to defined procedures, respecting quality and time. This role is responsible for ensuring customer issues and requests are resolved in a timely manner, while maintaining a positive, empathetic and professional attitude at all times. A successful candidate is an excellent communicator, enjoys solving problems and has a passion for customer service. Their ability to interact professionally and expeditiously with customers is of the upmost importance. This position reports to the Customer Support Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve issues
• Follow all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Utilize knowledge base and training to accurately answer customer questions
• Basic technical/integration troubleshooting
• Product feature explanations and walkthroughs (Subject Matter Expert)
• Accurately document and process customer issue and resolution in appropriate systems
• Coordinate with other departments to resolve issues as applicable
• Escalate or redirect technical issues beyond experience level to the appropriate team or team member
• Escalate customer issues to management for resolution as needed
• Ensure first call resolution through problems solving and effective call handling
• Meet or exceed all metrics and performance measurements
• Participate in ongoing proprietary product training and certification programs
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

QUALIFICATION REQUIREMENTS:

EDUCATION and/or EXPERIENCE:

• 2+ years of experience in customer service, technical support, chat, or administrative support in a contact center environment
• High School Diploma or GED required
• Associate degree preferred, or equivalent combination of education and work experience
• Excellent verbal and written communication skills required
• Proficient computer skills including proficiency in Microsoft Office (Outlook and MS Word) required
• Experience with Salesforce, a plus

SPECIALIZED KNOWLEDGE SKILLS, and ABILITIES:

• Exhibit a passion for exceptional customer service
• Demonstrate professionalism and a positive attitude
• Show strong initiative and ability to self-manage
• Demonstrate effective written and oral communication skills
• Show ability to work under pressure, manage multiple priorities and meet deadlines in a fast-paced environment
• Demonstrate excellent problem solving, analytical skills and strong attention to detail
• Demonstrate exceptional soft skills, showing the ability to fill voids and gaps in conversation with appropriate small talk
• Assimilate and apply new job-related information in a timely manner
• Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks
• Embrace working in a collaborative team environment, but can manage themselves independently
• Willingness to work extended hours as needed

Edmentum is committed to maintaining a safe and healthy work environment for our employees, vendors, and guests. Our organization will comply with all COVID-19 vaccination requirements at a site or facility that requires all employees and contractors who will be performing services. The CDC defines fully vaccinated as being two weeks after the second dose of a two-dose COVID-19 Vaccine or two weeks after the single dose of a one-dose vaccine.

Edmentum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Edmentum’s notice regarding the collection of personal information from interested candidates is available here

Title: Order Admin Specialist II

Location: Remote United States

Hi there! We’re PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we’re off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!

Position Description

Create customer quotes, book orders, and own related responsibilities to transact customer orders in compliance with company requirements. Ensure an outstanding internal and external customer experience by addressing non-technical customer inquiries regarding the transaction. Contribute to scaling up how we operate. Engage as a Subject Matter Expert (SME) in your area of responsibility within Order Administration.

Location: US Remote

What We’re Looking For

If you’re someone who wants to learn, grow, build a career in a high-tech environment, and meet the below requirements, then we’re looking for you.

• College grad. with 1+ years quote or order processing experience, or 3+ years quote or order processing experience. Experience includes consistently achieving with progressively challenging responsibilities
• Strong verbal and written communication skills. You’ll be communicating internally across functions, with external customers and business partners, and across multiple levels of management
• Strong analytical skills. You’ll be troubleshooting transactions, and helping to improve how we operate
• Natural drive to provide an outstanding customer experience
• Detail oriented, and focus on high quality
• Basic understanding of order processing compliance requirements
• Demonstrated Subject Matter Expertise, and Leadership ability. You will contribute to scaling up our operation
• Self-directed
• Experienced in MS Office, including Excel
• Other responsibilities as assigned

Why We Need You

• Create customer quotes
• Process orders in full compliance and within SLA expectations. This includes:
  • Account set-up and maintaining customer account data (customer addresses, service contract info., etc.)
  • Reviewing sales contracts, quotes, and related documentation for completeness and accuracy
  • Reviewing inventory levels
  • Entering order data into our Microsoft Dynamics 365 system, and following other steps to book the order. Troubleshooting where needed
  • Coordinating with installation, contracts service, shipping, billing, and other groups
  • Processing returns requests (RMA’s)
• Answer and respond to calls, voicemails, and emails from internal and external customers regarding requests for products, customer quotes, orders, or transaction processing
• Own, drive, or be a Subject Matter Expert in activities that help us scale and optimize how we operate. While not a complete list, this can include activities such as workflow improvements (automation and process), creating or updating documentation, system testing, training, generating reports, etc.. Typical engagement is through Manager and sometimes Director level
• Ensure a strong customer experience
• Communicate verbally and in writing throughout the inquiry, transaction, and other responsibilities
• Meet SLA’s, quality, and other expectations
• Other duties as assigned

The base salary range for this position is $45,000 to $50,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments.

The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to iniduals with disabilities in accordance with applicable laws. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor’s website.

B2B Customer Support Representative

Remote

Chicago, Illinois, United States

Enterprise Support

Full time

Description

Keeper is hiring talented B2B Customer Support Representatives to join the Keeper Customer Support team. This is a 100% remote position!

Keeper’s applications have millions of users around the world and thousands of Enterprise customers. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on technical support with current customers to handle requests, complaints and feedback via phone and email through Salesforce, including troubleshooting and real time assistance.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our next-generation privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of iniduals and thousands of organizations, Keeper is the leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

Join an elite team of highly skilled Technical Support experts and play a key role in solving complex technical issues for Keeper customers.

You’re right for this job if you:

• Have experience answering incoming customer calls, tickets & chats regarding product problems, service questions and general client concerns
• Love to take on complex technical questions
• Excel at customer service and be able to problem solve to turn frustrated clients into happy clients.
• Want to work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Can maintain a high level of professionalism and establish a positive rapport with every client
• Can balance problem solving and escalating more in-depth issues to the Tier 2 team

Requirements

• An Associate’s Degree in a technology-related field and/or 1+ years of Customer Service experience in the Technology industry
• Familiarity with Salesforce experience, or similar technology
• Hands on experience with Google Suite and MS-office tools
• Excellent communication and customer service skills
• Knowledge of technical troubleshooting

Preferred Requirements:

• Bachelor’s Degree
• Knowledge of Keeper Security tools and applications
• Technical proficiency with smartphones, tablets and computers

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401 k (Rother/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate ersity and are committed to creating an inclusive environment for all employees.

Classification: Non-Exempt

Title: Head of Customer Support

Location: San Francisco or Remote

Type: Full-time

I am looking for a hardworking almond butter to my jelly who I can team up with to create (& maintain) the best possible customer support. We are a rapidly-growing company and we need a key player to lead our Customer Support teams. I’m looking for someone to take our team from 1 to 100 and create the MOST exceptional experience for our customers and our team.

About Us

At Rupa, we’re not just in the business of healthcare; we’re in the business of creating “WOW” moments for our practitioners and patients. We believe in turning everyday customer support into extraordinary experiences. We’re looking for a Head of Customer Support to lead our team in this mission.

Your Quest

• As the Head of Customer Support, your quest is to build and lead a customer support team that provides the highest satisfaction for our practitioners and patients. You’ll be our Customer Support rockstar, and here’s what you’ll own from day one:
• Lead the Team: You’ll be the conductor of our talented Customer Support Leads, Mark & Tim, helping them & their teams become world class.
• Boost Productivity and Efficiency: You’ll set the stage for success by establishing target metrics for our agents and finding innovative ways to automate tasks while preserving our unique Rupa voice and human warmth.
• Create a Seamless Feedback Loop: You’ll bridge the gap between customer support and our product team, ensuring we’re always in tune with our customers’ needs and building a product they love.
• Change Management: You’ll lead the team through product updates, ensuring our agents are well-prepared to showcase our latest features.
• Rupa Voice Guru: You’ll ensure that our Customer Support team speaks the Rupa language in all customer interactions, from templates to handwritten messages.
• Quality Assurance: You’ll be the guardian of customer support quality, setting high expectations and providing guidance to our team members.
• Staffing, Engagement, and Growth: You’ll forecast headcount needs, oversee hiring, and create a nurturing environment where our team members can thrive.
• Peak Performance Evangelist: You’ll inspire our agents to do their best work, pushing their metrics to new heights.
• Dashboard Magician: You’ll create a dashboard that paints a clear picture of our CS team’s health and performance.

60-Day Scorecard

• In your first 60 days, here’s how we’ll measure your success:
• You’ll fully grasp the state of our Customer Support team, identifying areas for improvement and developing concrete plans.
• Operational bottlenecks will become relics of the past, thanks to your proactive problem-solving.
• Our product team will receive valuable product feedback without even asking for it.
• You’ll have the product roadmap humming with more than one request.
• Larissa can finally take a breather from customer support hiring.
• You’ll require minimal guidance from Larissa, acting as a brainstorm buddy.
• The team runs so smoothly that Larissa won’t need to step into the queue.
• Everyone loves working with you, especially the product team & Tim & Mark.
• Tim & Mark see you as the CS team’s secret sauce for success.
• Our dashboard will be the go-to for understanding CS team health.
• Our team will consistently hit SLAs, delivering outstanding customer service.

You are not a great fit if ..

• You have never managed managers
• You have only managed a customer success team
• You have never worked at a start up (Seed – Series B)
• You are not willing to work in the ticket queue
• You are looking for a 9 – 5 job
• You have not scaled a customer support team past 20 in house agents

A note from your future team!

Tim Cooney – Customer Support Lead

Hi I’m Tim! I’m a Slack fanatic. When I’m not perusing or sharing the latest happenings in our remote office, you can find me spending time with my team. My reports are priority number 1 for me – sometimes to a fault! You can expect (and may even grow to love) the fun Slack emoji and light hearted banter. I never miss a moment to laugh but also know when it’s time to go heads down and GSD! As a true team player I genuinely enjoy collaborating with a thought partner, productive discourse, and soaking in frontline feedback from my team. Outside of work, you can find me cooking simple yet delicious meals, spending time with family, jogging, hiking or taking long walks with my partner, and planning our next trip. Next stop, Hawaii!

Mark Kent – Customer Support Lead

Hi, I’m Mark, leading the Patient Experience Team at Rupa! Previously, I managed revenue teams at startups after acquiring foundational managerial knowledge at Apple. I prioritize team happiness and support their development. While quieter at first, I’m outspoken once I establish a reliable schema of who and what I am working with! I’m passionate about learning, traveling, hiking, and aquatic activities. After work, I enjoy the beach, socializing with confidants, trying new foods, and educational YouTube rabbit holes. My personal goals are to determine where to spend the next chapter of my life and visit the 4 states to complete a tour of the U.S.!

Larissa Spearnak -Head of Customer Operations

This role will report to me & I am the hiring manager, so study up!

I love love love all things operations and problem solving! I have a strong passion for my people and am looking for someone who feels the same! Because I care so deeply for my people I am looking for an A+ player to join me in growing our Customer Support team

If I could problem solve all day I would BUT- I do save time for other hobbies like mountain biking, house plants, hiking, camping, and most importantly, fly fishing!! I work best with 1-2 collaborators and really enjoy creating deep connections with each of my teammates and reports. I am an 8 (challenger) on the enneagram and love to question things and find the weak points to make sure it’s the best decision. I strongly value ship it over perfecting it. My top three personal values are growth, curiosity, and adventure- I try to live by these everyday! *This role will replace my current responsibilities as I transition into a new role at Rupa.

Learn a bit more about Rupa Health

Rupa makes lab testing simple. We turn an archaic 15 hour-a-week process into a delightful 15 min task for doctors, nurses, and even acupuncturists ordering lab testing for their patients.

Lab testing is the key to a more personalized and holistic approach to medicine, and Rupa is paving the way with critical infrastructure for this next generation of healthcare. Through Rupa, practitioners can order testing not available through the average hospital, such as DNA testing, microbiome testing, advanced fertility and hormone testing, and more.

This comprehensive and personalized approach to healthcare is the missing piece for the millions of people suffering from complex, chronic health conditions. Rather than band-aid solutions, our providers strive to understand, diagnose, and treat the root cause of people’s health issues. At Rupa, we are building the infrastructure to make this root-cause approach the standard of care for every person on the planet.

Culture is super important to us – we’re a close-knit team of friends who are looking for a smart, energetic, hardworking and driven person to join us!

We’re committed to a erse and inclusive workplace. Rupa Health is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Please note that Rupa Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to [email protected] and we’ll confirm if you’re engaging with one of our Rupa teammates!

Title: Healthcare Customer Service Representative

Location: WORK FROM HOME, UNITED STATES

SUPPORTNINJA CAREERS CUSTOMER SUPPORT

PROJECT BASED/ REMOTE

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Salary: $15/hr

Type of Contract: Seasonal

Work Set Up: Remote

Equipment Provision: Bring-Your-Own-Device (BYOD)

Schedule: 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off )

What does a day in the life of a Healthcare Customer Service Representative look like?

• • Responsible for handling enrollment, benefits, and claims calls
  • Must be able to understand and empathize with customer needs
  • Must be able to resolve customer issues in a timely and efficient manner
  • Must have strong customer service skills
  • Must be inquisitive and have strong problem solving skills
  • Responds promptly and professionally to customer inquiries via phone, email, or chat
  • Follows up with customers to ensure that their issues have been resolved to their satisfaction
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborates with other departments as needed to resolve customer issues
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
  • Adheres to company policies and procedures
  • Meets or exceeds performance targets for related KPI’s
  • Performs other duties as assigned

What are the required qualifications of a Healthcare Customer Service Representative?

• Must have high school diploma or equivalent
• Previous experience in a customer service role
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications
• HIPAA knowledge

Having these qualifications are helpful, but not required

• • Medical or medical insurance background preferred
  • Call center experience handling healthcare accounts is a plus

$15 – $15 an hour

Ninja Perks and Benefits

Competitive compensation

Opportunities for skills training and personal and professional development

Employee Referral Program

Medical, dental and vision insurance

Paid time off, birthday leave

Bonus and incentive plans

Title: Customer Experience Supervisor

Location: Remote US

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. We connect consumers to licensed healthcare professionals, enabling people to access high-quality medical care from wherever is most convenient for numerous conditions related to sexual health, hair care, mental health, skincare, primary care, and more.

With products and services available across all 50 states and Washington, D.C., Hims & Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we’re building a future where nothing stands in the way of harnessing this power. We normalize health & wellness challenges and innovate on their solutions to make feeling happy and healthy easy to achieve. No two people are the same, so we provide access to personalized care designed for results. At our core, our mission is deeply personal because we too are customers.

In January 2021, the company was listed on the NYSE and is traded under the ticker symbol HIMS .

About the Role:

You’ll be a good match for the role on our customer experience team if you’re excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. We’re a fun team with serious drive and are looking for someone to e in and join the hustle.

You Will:

• Ability to work non-standard business hours, including weekends & holidays
• Lead, coach, and develop a team of 8-12 CX agents to deliver excellent customer service through coaching, monitoring performance, and providing feedback
• Execute day-to-day business management duties including real-time workflows, scheduling, shift approvals, reporting and QA
• Support the resolution of escalated customer issues, escalate when appropriate, and report on trending issues
• Lead impactful team meetings centered around the customer and agent experience
• Seek out information to identify gaps and drive continuous performance improvement from your team as a whole and your inidual agents
• Work collaboratively with other members of the leadership team to foster a team environment where people want to work
• Support product launches by providing feedback and assisting with various stages of testing

You Have:

• 3+ years experience in a dynamic, customer-focused environment
• 2+ years of experience leading, coaching, developing, and motivating teams
• Omni-channel contact center experience strongly preferred
• Extensive experience with multi-faceted, personalized customer support delivery with high expectations for customer satisfaction
• Experience managing teams both in-person and remotely is highly preferred
• Experience with Zendesk highly preferred
• Demonstrated ability to learn quickly and to teach others to work proficiently across multiple systems and platforms
• Demonstrated ability to solve problems analytically
• Exceptional communication skills across all channels is required
• Effective time manager who has the ability to coach others to work more effectively
• Strong planning, organizational and time management skills and manage/adapt to changing priorities easily
• Self-starter mindset who also thrives when collaborating with working teams
• Strong intrinsic commitment to giving and receiving feedback to/from peers, cross-functional team members, and your direct manager
• Experience working at omni-channel call center, preferably within a DTC space

Our Benefits (there are more but here are some highlights):

• Competitive salary & comprehensive health benefits including medical, dental & vision

#LI-Remote

Outlined below is a reasonable estimate of H&H’s compensation range for this role.

H&H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock (RSU’s) so that H&H employees own a piece of our company.

The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location.

Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don’t ever want the pay range to act as a deterrent from you applying!

An estimate of the current salary range for US-based employees is

$75,000$85,000 USD

We are focused on building a erse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Hims & hers is committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. Please do not send resumes to this email address.

Title: Support Representative I, Ecommerce

Location: Remote

About Dutchie

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.

Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

About The Role

Are you ready to join the most formidable team in the Cannabis space? We exist to increase accessibility to Cannabis, and our Support Team exists to create the best experience possible for our dispensaries and consumers. We provide the highest quality tech support to our dispensaries so they can be successful using our platform, and we help cannabis shoppers find products that meet their needs.

In this role, you will serve as a technical escalation point, providing our customers with creative solutions to their most challenging issues. Your goal is to help our customers resolve their complex issues in the moment when possible. Provide feedback to the product organization for future platform development and improvement.

We’re here to help our customers every day between 5:00 am – 6:00 pm PST Monday – Friday, 6:00 am – 6:00 pm PST Saturday – Sunday 365 days a year. Evening, weekend, and holiday availability are required for this role.

What You’ll Do…

• Learn the Dutchie ECommerce platform end-to-end for all legal Cannabis markets
• Support customers via email, phones, and live chat
• Identify and troubleshoot hardware and software solutions
• Manage multiple complex issues simultaneously
• Test and verify solutions to new problems
• Participate in knowledge sharing and issue escalations and resolutions within the support org and across cross-functional teams

What You Bring…

• 1+ years experience in a customer support role
• Ability to methodically problem solve and come up with creative solutions
• Very strong written and verbal communication skills as well as strong organizational skills
• An understanding of web-based software systems
• Commitment to providing an exceptional customer experience with patience and adaptability
• Deep understanding of erse operating systems and data communications, hardware, and network configurations
• Experience with CRM tools & Google Suite
• Ability to work flexible hours

It’s a bonus if you…

• Have previous knowledge or personal experience within the legal cannabis market
• Experience working in a contact center or customer support environment
• Experiencing working with Zendesk, Salesforce, Slack, and Zoom

You’ll Get

We are targeting a starting salary of $40,000 based on the intended level for this role. There may be flexibility on inidual compensation packages based candidate skillet, experience, qualifications and other position-related factors.

In addition to cash compensation, our total rewards package includes: Full medical benefits including dental and vision plans to ensure you always have the best care.

Equity packages in the form of stock options to all employees. Technology (hardware, software, reading materials, etc..) allowance

Flexible vacation and sick days

At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that ersity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a erse candidate pool.

Title: Support Specialist, Payments

Location: Remote

Type: Full Time

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be Best in Class … and we want that for you too!

The Support Specialist will be responsible for managing the customer support cases and assisting the customers. Additionally, they will be responsible for any additional customer training and manage incoming change requests.

How you’ll add value:

• Manage the support case queue in FreshDesk
• Handle incoming support phone calls and voicemails
• Work support cases and provide research and assistance to the customers
• Receive incoming change requests and complete tasks or assign to other departments
• Assist with any additional customer training as needed
• Create and distribute any mass customer communications or alerts
• Maintain customer records in Salesforce
• Maintain support reports and dashboard in FreshDesk
• Work with customer for any correspondence needed by our partners for support
• Create new department procedures as needed
• Maintain existing department procedures
• Provide and review support reporting with management
• Work on special projects as assigned
• Other duties as assigned

What you’ll need to be successful in this role:

• At least 2 years of experience in customer support
• Payments support experience preferred
• Must be a learner, always looking to improve themselves and the people around them
• Strong understanding of basic technical programs (Windows Office Suite, file formats, etc.)
• Committed to excellent customer service
• Highly detail-oriented, organized, driven
• Curious and demonstrates thought-leadership
• Strong communication skills – written, verbal, presentation, executive
• Intuitive, self-directed and takes action
• Easily adapts to changing environments and processes

R365 Team Member Benefits & Perks

• Compensation: Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. This position has a salary range of $24.04-$26.44 per hour The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location.

Along with the compensation we provide the following marketing leading benefits and perks:

• Ability to work remote or hybrid
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives

Why join our amazing team?

• We’re a community that prides itself in creating innovative solutions and producing quality work
• Our product is the secret ingredient that makes a real difference to restaurants nationwide
• The open concept work environment that we’ve created is causal, collaborative, and cultivates communication

#BI-Remote

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

Customer Care Specialist

at Kiavi

Remote

Kiavi, formerly known as LendingHome, is one of the largest lenders to real estate investors in the United States. With Kiavi’s technology platform and innovative financing solutions, real estate investors are empowered to make informed decisions, close deals faster, and realize the full potential of their real estate investment strategies.

Founded in 2013, Kiavi is committed to helping customers revitalize approximately $25 trillion worth of aged U.S. housing stock and provide move-in ready homes and rental housing for millions of Americans across the country. We have funded almost $13 billion dollars worth of loans across about 52,000+ projects, becoming one of the nation’s largest bridge loan lenders.

Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards: Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more.

• Loans Funded: $12.3+ billion in loans funded
• Homes financed: 52,000+ projects funded for our customers across the country. 95% of projects have successful exits
• Geography: 31 states + D.C. where we lend to real estate investors so they can revitalize neighborhoods
• Employees: Over 400 employees

This position is a contract position and can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build erse teams, while allowing our colleagues to work from the location that works best for them.

We are not approved to hire in the following regions: Alabama, Alaska, Arkansas, Connecticut, Delaware, Idaho, Indiana, Iowa, Louisiana, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, North Dakota, Oklahoma, South Dakota, Vermont, Wyoming- As well as: NYC Metro Area, Seattle Metro, Washington DC Metro, Baltimore Metro, Chicago Metro, Houston Metro, Denver Metro, Portland Metro.

The Role

Kiavi Servicing Team is the primary point of contact for our customers after a loan is approved. Our goal is to provide the best mortgage experience for our customers and keep them coming back. The Customer Care Specialist role completes all transactions associated with loan activity, including monthly payments, loan modifications, refinances, and payoffs. The Customer Care Specialist role is also the first point of contact for customers and handles/resolves any incoming inquiries and requests.

Responsibilities

• Resolves incoming customer-inquiries and requests related to mortgage loans
• Reach out to borrowers to resolve any issues with payments and payment accounts
• Work with other servicing teams to identify borrowers who are at risk of default and determine best approach
• Document all customer interaction in LendingHome’s system of record
• Process payoff and verification of mortgage

Qualifications

• Bachelor’s Degree
• Build relationships and work closely in a team environment
• Ability to understand customer issues and own any issue through resolution
• Knowledge of Excel or spreadsheet equivalent experience, Microsoft Office
• Knowledge of TCPA, FDCPA and Mortgage related CFPB guidelines preferred
• Knowledge of Tax, Escrow Analysis, Mortgage Insurance and Hazard Insurance is a plus
• Experience with Salesforce or related platform is a plus

Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected pay range for this full-time, fixed-term/contract role to be performed remotely is $21-23/hour + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process.

Benefits and Perks

• Product Ownership: All employees think like an owner because all new hires are granted stock options. After meeting a service requirement at Kiavi, we offer an extension to exercise options up to 3 years after termination.
• Health Insurance: Our medical, dental, and vision plans are completely free for employee-only coverage, and the company pays 80% of the total premium for dependents.
• Whole-Person Wellness: Anyone can schedule no-cost unlimited virtual therapy sessions, use a monthly subsidy for fitness facilities, and access reimbursements for fertility services.
• Carrot: The leading global fertility benefits provider, built to support employees through their lifelong fertility healthcare journey.
• Retirement Savings. Employees who participate in our no fee 401(k) receive an immediately-vested employer match on 100% of contributions up to 3% of compensation.
• Career Growth: We foster an environment that encourages opportunities to use your voice, do better for our customers and each other, and support your career journey.
• Flexible Time Off: With no cap on the number of days of PTO each year, employees are encouraged to enjoy a well-rounded lifestyle with work, travel, and family.
• Paid Leaves: You’re immediately eligible for up to 12 weeks of paid leave each year to bond with a new child (mothers & fathers) and up to 8 weeks for medical or caregiver leave so you come back ready to deliver high-impact results.
• Remote-First: We win together while still being fully remote, and each employee receives a stipend for their home office setup and a monthly allowance to help with the cost of internet/phone.

Title: Supervisor Call Center

Location: USA

Customer Experience Supervisor

This is a highly visible and critical role at Pearson interacting with VP level management. This role is key in shaping our brand image and helps increase customer loyalty. This is not your average customer support supervisor role we are looking for someone that is passionate about delivering on expectations, as well as building and leading teams that provide unforgettable positive customer experiences.

As a Customer Experience Supervisor, you will be responsible for managing operational excellence supporting and leading our customer experience team. Moreover, you will be supporting our customers (psychologists, private clinicians, department heads, school administrators, principals, secretaries, and Pearson internal employees). This role is to manage the day-to-day of support and some escalations in order to maximize quality of service, costs and operational performance.

This person will serve as the owner for support delivery for assigned teams and have full responsibility and accountability for managing the day-to-day operations. The primary responsibilities will include fostering, managing, building and leading a team. This team is responsible for inbound/ outbound customer inquires, invoicing, quotes, upselling, cross selling, collaborating with sales and other internal colleagues, lead management, and renewals.

In this position, you will play a key role in driving and optimizing the integration of business processes and support services in an effort to drive customer experience, satisfaction, retention and loyalty. This inidual will own the Support Delivery for steady state business, product releases, business changes, support model optimization, new tools/technologies landing with successful business outcomes, and operational initiatives — all while playing a pivotal role in sharing best practices in service strategy initiatives across the organization.

Essential responsibilities and deliverables

Function Specific

• Hire, develop, mentor, coach to behaviors, and supervise customer experience team members.
• Provide coaching and development based on statistical data and KPI’s.
• Has thorough knowledge of the Clinical Assessment products/services
• Exercises independent judgment in methods, problem solving, techniques and evaluation criteria for obtaining results
• Experience leading high performing, metric driven, and accountable remote teams
• Excels in strategic thinking, ability to anticipate obstacles and develop proactive solutions, drive for results through execution and attention to detail
• Ability to drive consistency and change in a complex environment.
• Maintain metrics associated with phones, service level agreement & customer experience
• High degree of daily hands on coaching one on one to assist with the improvement of behaviors that align with business objectives
• Collaborate and present to Senior leaders regarding performance, areas of opportunity, support, and provide business updates

Measure of Performance

• Achieves monthly, quarterly, and annual objectives
• Adherence to KPI’s
• Demonstrated leadership and quickly being a key piece of the sales organization
• Team recruitment, retention, training and competency to goals
• Preparation and presentation of results weekly, monthly and quarterly
• Ability to consistently meet or exceed expectations
• Performance adherence and performance management

Qualifications

• HS diploma, Bachelor‘s Degree preferred
• 3 years+ supervisory experience in contact center environment preferred
• 2 years + customer escalation experience preferred
• Strong presentation, account development and leadership skills are necessary to motivate sales staff
• Outstanding communication skills both verbal and written
• High degree of accountability and agility
• A commitment to excellence and service are paramount
• Experience working in a fast-paced high-volume environment
• Computer skills with MS Office and CRM database and presentation software
• Demonstrated exceptional analytical skills, in conjunction with a structured, systematic approach to problem solving

Other Qualifications

• Ability to quickly assess call center performance issues to identify drivers and formulate action plans
• Ability to organize and work under pressure with quick turnaround on results while juggling multiple tasks and issues
• Proven excellent organizational and time management skills with the ability to meet multiple deadlines
• Exceptional verbal and written communication skills. Must be able to communicate clearly, thoroughly, and professionally even when under stress and maintain composure at all times
• Strong presentation skills. Able to speak in front of large groups and to all levels of management
• Demonstrate proficiency of Google and Microsoft Office suite of products and web browsers
• Flexibility and being able to adapt to the changing priorities within the support organization are required for success
• Ability to work extended hours as needed especially during migrations and/or peak periods
• Provide subject matter expertise and support to co-workers regarding system questions, product knowledge, and escalations.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:

The minimum full-time salary range is between $64,000 – $65,000.

Schedule: FULL-TIME

#LI-REMOTE

Customer Service Rep, Clinical (Remote, $15/hour)

Customer ServiceRemote, United States

Description

American Specialty Health is searching for exceptional customer service professionals to join our high-volume call center to assist our members by providing exceptional customer service nationwide for our specialty network programs. By responding to customers’ inquiries and providing information regarding all aspects of the members’ association with ASH, this position will play an integral role in supporting our company’s mission to empower iniduals to live healthier and longer.

Full-time and part-time regular employees: starting pay at $15/hour with potential of $16/hour within first year, plus merit. Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12 and 24 months.

Seasonal workers and temporary employees: Starting pay at $15/hour.

Remote Worker Considerations

Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 50 Mbps upload speed).

Responsibilities

• Answer incoming calls in a professional, accurate, timely and courteous manner.
• Ascertain the nature of the call and record information in the Communication Log.
• Look up member information using proprietary ASH systems and provide information to the caller.
• Forward logs requiring further research to the appropriate department.
• Transfer callers to the appropriate queue if question is of a more complex issue (claims, authorizations, etc.).
• Utilize appropriate resources, including those online; to provide timely responses.
• Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely manner.
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position.
• Document all calls appropriately.
• Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel.
• Responds to requests for internal and external customers and/or clients, as required.

Qualifications

• High school Diploma or equivalent required.
• Minimum of one-year experience performing customer service duties; inbound call center experience preferred.
• Basic computer skills.
• Strong verbal communications skills.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in oral and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified inidual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

Restaurant Support Specialist – Customer Retention (Remote)

• Job Locations US-AZ-Scottsdale | US-TX-Houston | US-TX-Dallas | US-NV-Las Vegas
• Requisition ID2023-12747
• # of Openings 2
• Category Sales & Customer Success

Summary

**Please note the following: In this role, you will be expected to work an 8 hour shift between the operational hours of 6:00am to 8:00pm Pacific Time totaling 40 hours a week. The working days will be Sunday through Saturday.

Love to dine out? Passionate about the industry and helping restaurants succeed? Yelp Reservations and Yelp Waitlist are powerful tools for amazing dining experiences. Our reservation and waitlist platform reaches and engages diners with an unforgettable experience on the largest restaurant discovery platform on the planet. Whether you’re planning two weeks or 20 minutes in advance, our mission is to empower diners to browse and book a table at a restaurant they will love.

Fast-paced and growth minded: Yelp Restaurants is a true startup, so get ready to make an impact! You’ll help lots of businesses, learn very quickly, and contribute directly to our strategy. Restaurant Support Managers are committed to providing exceptional customer service with the goal of retaining and growing our client base – but, above all else, provide stellar customer service. You’ll efficiently manage and respond to a variety of questions and issues that may require troubleshooting, researching or collaborating with the team while you listen and reassure our clients.

We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States.

What you’ll do:

• You’ll provide exceptional and timely inbound customer support via phone and email
• You’ll consult and educate our customers to provide value, resolve their business needs, and retain their business
• You’ll become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs – asking probing questions and finding solutions will be critical to your success
• You’ll help owners with their full suite of Yelp Restaurant tools to market their restaurant, efficiently manage their front of house, and drive diners.
• You’ll grow and learn in a fast-paced high-growth environment – there will be plenty of opportunities to stretch your skillset and make an impact for our customers and our company

What it takes to succeed:

• Great communicator – Whether it’s on the phone, through email or via live chat, you excel at communicating with customers
• Positive – You strive to maintain a positive working space with both customers and peers
• Adaptable – You are adaptable and can think on your feet, when faced with new challenges, or tough conversations, failure simply isn’t an option
• Supportive – You don’t hesitate to lend a helping hand to other team members when possible
• Value Focused – Solid ability to handle challenging conversations and add value to business owners in a professional, solutions-oriented manner
• Willingness to Learn and Grow – You are open to feedback, adaptive and coachable; you embrace and thrive in a fast paced high-growth environment
• Bachelor’s Degree or 3+ years of relevant client facing experience
• Must be available to work weekends and holidays between the hours of 6AM-8PM PST
• Experience in Saas, sales, client retention, support, or customer success is preferred

What you’ll get:

• Effective your first day: Full medical, vision, and dental (100% paid employee only coverage)
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Compensation base salary is $52,000-$68,000 annually

Closing

At Yelp, we believe that ersity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education and those are just a few. We recognize that erse backgrounds and perspectives strengthen our teams and our product. The foundation of our ersity efforts are closely tied to our core values, which include Playing Well With Others and Authenticity.

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an inidual’s location and experience.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).

We are committed to providing reasonable accommodations for iniduals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

Student Support Representative

Job Category: Student Operations

Requisition Number: STUDE005179

Posting Details

• Full-Time

• Locations

  Showing 1 location

  Online / Remote

Job Details

Description

Student Support Representative

The Student Support Representative (SSR) is the front line resource of American Public University System (APUS) for assistance to students attending American Military University (AMU) and American Public University (APU). The position is expected to have a broad based knowledge of the University and its policies (including federal privacy laws for students), as well as degree programs, courses, financing methods, administrative procedures, and processes. The Representative must also be familiar with information related to federal educational funding options as well as United States military educational funding sources. The successful SSR will be able to provide one-stop resolution for students with tier one questions and refer students to appropriate departments for any needed in-depth assistance.

Responsibilities:

• Provides immediate, ongoing, and efficient information and problem resolution to students in a timely manner via telephone, e-mail, or electronic chat.
• Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act (FERPA)).
• Develops efficient conflict resolution strategies and communications.
• Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in the Student Support Center.
• Resolves routine and escalated customer concerns in a professional and efficient manner.
• Maintains a productive working relationship with other APUS departments, such as Financial Aid, Fulfillment, Military Assistance, Student Services, Marketing, Admissions, etc.
• Meets or exceeds performance goals as determined by the AVP, Customer Service Operations and Student Communication.
• Keeps work area organized and in a professional appearance at all times.
• Adheres to assigned work schedule, which may vary and include evening and weekend hours.
• Assists other team members with special projects as assigned.
• Performs other duties as assigned.

Required Skills:

• Excellent verbal and written communication skills.
• Ability to learn quickly and work in a high energy team environment.
• Excellent organizational skills and the ability to work under time sensitive deadlines.
• Strong problem solving skills.
• Ability to work successfully with limited supervision.
• Ability to write well-organized, informative, and effective e-mails and other written communications.
• Ability to use active listening skills.
• Ability to set goals and prioritize work to maximize efficiency, meet deadlines, and use time wisely.
• Ability to be a team player by sharing information and offering assistance to colleagues.
• Ability to offer thoughtful contributions at meetings and the ability to respect others regardless of differences.
• Ability to handle escalated issues calmly and appropriately and to take initiative to resolve problems and offer solutions.
• Ability to demonstrate proficiency with software applications used in the department.
• Ability to build rapport with students and to provide timely, accurate information in a friendly, professional manner.
• Ability to research answers and to understand referral processes and procedures.
• Demonstrated understanding of FERPA guidelines and internal policies regarding student and employee privacy.
• Ability to understand and follow professional standards and APUS procedures.
• Ability to understand and effectively explain the University’s history, mission statement, goals, vision, organization structure, strategic goals, policies, accreditation, procedures and programs (including funding sources for students).
• Ability to compare and contrast the University with major competitors.
• Ability to extract and analyze information from reports.

About Us:

American Public University System (APUS) is an Online University based in Charles Town, WV. Our company has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.

It is the policy of American Public University System (APUS) and American Public Education, Inc. (APEI) to afford equal opportunity to all qualified persons. We treat all qualified iniduals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. of American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Colorado, California, Washington and NYC Pay Transparency Statement

If you are a resident of Colorado, California, Washington or New York City and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to [email protected]

Title: Member Support Associate

Location: Denver, CO/ Remote

Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2023. We expect 2024 to be our best year yet.

Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.

We value our iniduality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring erse experiences and backgrounds that will help us unlock our full potential.

Our Member Support Team is growing and looking for customer service gurus to join in on the fun! Our Associates work closely with all clients; from iniduals, to hotel suppliers and even our API integration partners to resolve any and all detail changes. We’re looking for passionate candidates with a natural empathy, positive tone and a love for the customer experience. If you’re ready to kick-start your career in hospitality & customer service, this role is for you!

Here’s what you’ll do:

• Collaborate with members via phone, email and chat to manage current reservations
• Confirm with hotels that proper billing procedures are being followed and that our members have a seamless experience with their reservations
• Resolve difficult issues with our corporate contacts with a positive, professional tone
• Be meticulous about details. Our team works as a collective unit in order to ensure top notch customer service. This means that we may have multiple teammates address the same issue, and we require details notes on all interactions with our members and partners
• Communicate solutions internally and externally to resolve issues
• Provide feedback to the team in the interest of developing more efficient future processes – we want to hear your opinions!
• Process client refunds in a timely manner
• Work across multiple online portals and can dexterously move between operating systems
• Provide a top tier level of customer service. If you love helping people and have a hospitality mindset, we are a great fit for your launch into the travel technology industry

Here’s what we’re looking for:

• A positive, energetic personality that translates over phone & email
• Enthusiasm for learning technology to support a IT development team’s needs
• Proactive independent self-starter & work with urgency while maintaining exemplary organizational skills
• Pristine written & verbal communication skills
• A quick learner ready to grasp our systems, processes & procedures
• Ability to problem solve and work on several projects simultaneously while continuing to provide quality work
• Exposure to travel booking software & Salesforce is a plus!
• Experience working in the hospitality industry a plus!

Shift:

• We support our members 7 days a week. This position requires flexibility; including nights, weekends, and holidays. Please don’t apply if this is not appealing to you
• The shift we have available currently is 12pm-9pm MST with 2 consecutive days off
• We have multiple shifts for this role that just aren’t available currently. Pending your performance as you progress throughout your career as an MS Associate, you’ll gain flexibility in adjusting this to your preferable days & times. We are actively hiring for roles that incorporate consistent weekend work PM shifts

Remote Opportunities:

• This role is eligible for remote work within the U.S.

Cash compensation:

• The base pay for this role is $20/hour plus the potential to make a monthly bonus.

Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.

As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

• Competitive base salaries
• Annual performance bonuses
• Stock options for all associates + performance-based stock options
• Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
• 401(k) plan with a match program
• Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
• Paid parental leave and family medical leave
• Hotel discounts through our exclusive platform
• The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.

Manager, Customer Support Engineering

Location: New York City or Remote

Company Overview

Catalyst is the world’s most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Post sales teams can subsequently take the right actions to prevent churn, increase product adoption, and align the entire organization on a unified workflow to manage customers throughout their journey. Catalyst helps organizations turn Customer Success into a company-wide mission.

Position Overview

As the Manager, Customer Support Engineering, you will oversee the day-to-day functional needs of the Catalyst Support function. You and your team will directly liaise with our customers, ensuring that each interaction ends with our customers mastering a part of our product that they didn’t understand before. You will own the resolution of complex customer issues, drive process and tool efficiencies, create meaningful documentation and create a world-class team work environment! You will have the opportunity to shape the future of customer support at Catalyst by partnering closely with our engineering, product, and customer success teams. This is one of the most critical roles at Catalyst and is an exceptional opportunity to bring your experience working in a lean, high-paced environment to build out an incredible support program.

As a Manager, you will lead by example, supporting your team in the delivery of best-in-class support. You will be responsible for managing team performance, ensuring completion of key internal tasks, and strategizing with CS leadership on new and innovative ways to build the business. You will have the opportunity to manage a partner relationship and determine how best to structure our support organization to be highly efficient without compromising our quality standards. This is the role for an inidual with a passion for customer experience, building in a lean environment, elevating their team, and not afraid to roll their sleeves up and work in the queue.

This is an incredibly unique opportunity to bring your support management experience to take on a critical manager role, taking on key organizational responsibilities in a fast-paced, growing environment!

What You’ll Do

• Own, administer, and optimize our support ticketing system – Zendesk, working closely with the Customer Success team to diagnose and troubleshoot real-time issues
• Evaluate, define, operationalize, and own the customer escalation process ensuring we are working closely with engineering to prioritize and resolve critical issues
• Accountable for ensuring the documentation, organization, and prioritization of frontline bugs, user experience feedback, Support processes + feature requests
• Accountable for partnering with Engineering to ensure ongoing 100% SLA attainment + CSAT
• Represent the customer in cross functional meetings and planning to ensure the entire organization has a deep understanding of the most critical issues impacting the customer base
• Provide functional coaching and mentorship in support of Support team members growth and development here at Catalyst through regular 1:1 meetings with team members
• Manage queue staffing according to established hours of service and provide oversight for P0 issues in off hours
• Support CS leadership through performance management reviews and conversations with members of your team
• Manage day-to-day relationship + ensuring performance expectations are upheld for external vendors
• Act as an advisor to CS leadership and the broader business, bringing insights, learnings and recommendations as to how we can ensure we’re delivering at the highest standard of excellence
• Highlight the wins and learnings of the Support team internally and cross-functionally, advocating for the performance of your team across the business

What You’ll Need

• 5+ years of hands-on experience in a customer-facing Support role
• 1-2 years experience managing a technical support organization
• Experience supporting CRM, CSP or revenue stack SaaS applications

Ability to troubleshoot complex Integration issues for different Platforms that can Integrate with Catalyst (ie. Salesforce, Zendesk, Jira, Google Cloud Storage, Snowflake, Redshift, S3, Pendo, Segment, Mixpanel, etc)

• Ability to triage and organize requests from multiple teams
• Experience managing direct reports as well as partners
• Intellectual curiosity – you’re constantly looking to learn! – coupled with a passion for creative, strategic problem-solving
• Ability to articulate confidence, experience, and comfort in prescribing a plan to internal and external stakeholders to ensure everyone’s success
• Strong communication and organization skills; translating technical speak comes naturally to you
• A passion for coaching and a desire to uplevel those around you
• Exceptional ability to influence & drive action through others, coupled with the ability to be a proficient listener

Why You’ll Love Working Here!

• Highly competitive compensation package, including equity – everyone has a stake in our growth
• Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
• Open vacation policy, encouraging you to take the time you need – we trust you to strike the right work/life balance
• Annual education stipend, to ensure that you’re continuously expanding your skill set
• Monthly wellness stipend, to ensure that you’re taking care of both your physical & mental health
• Monthly remote team-building events, including game nights, trivia, cooking/mixology classes, and more!

Salary information: The estimated base salary range for this position is $124,000 – $145,000 USD. Additionally, we offer a competitive equity package and comprehensive benefits. Actual compensation is based on factors such as the candidate’s skills, qualifications, experience and location.

Catalyst is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that ersity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Customer Experience Specialist ($20/hr)

Remote, US

Fully virtual

12/4/23 start date

Training – Monday – Friday; 8 – 4:30pm EDT for approximately 5 – 6 weeks

Upon conclusion of training – shift will move to 12:30 – 9pm. M-F with up to two weeks per month required (with two days off during the week to compensate on those weeks.)

Role Value Proposition:

The Customer Experience Specialist will work directly with pet parents to provide solutions to their pet insurance needs and act as a liaison for internal departments such as claims, billing and sales. He or she will work to improve customer retention by problem solving, educating, and providing a WOW! experience for their customer.

Key Responsibilities:

• Manage inbound email, chat and phone inquiries from our customers, for the purpose of providing quality customer service.
• Handle all interactions promptly and effectively, focusing on one-call resolution and engagement.
• Build strong knowledge of services offered by continuously learning in order to assist in policy and claims details.
• Act as a liaison for internal departments such as claims, billing and sales by answering questions and escalating any possible issues up to be resolved.
• Focus on customer retention by overcoming objections to cancel policies, sharing the why behind resolution and providing the customer with a WOW! experience.
• Complete various projects per management request.
• Will perform all other duties as assigned.

Essential Business Experience and Technical Skills:

Required:

• High School Diploma or Equivalent
• 2+ years of customer service experience

Preferred:

• Insurance industry experience
• Contact Center experience

Business Category

Customer Experience – Pet Team

12

Token Metrics is looking to hire a Crypto Customer Success Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Member Support Agent

Part Time

Remote, usa

Job overview

This is a part-time non-benefited position that will be scheduled to work 16-24 hours per week. Please read full job description for additional details.

Member Support Agents respond to emails and phone calls from members with concerns and queries concerning the Omada program and app. Omada Agents are enthusiastic about educating people about the Omada program and are ready to assist members in overcoming any obstacles, assuring a rapid resolution and a great experience. Agents aren’t hesitant to ask questions, and they’re excited to learn about new product features and changes so they can better serve our members. Agents interested in advancing their careers in operations will show an interest in Member Support procedures, how we function, and how we can improve things. Member Support Agents like working as part of a team and are always eager to assist members and teammates.

About you:

If you enjoy working as part of a team, delivering excellent customer service, nurturing cooperation, learning the intricacies of our digital health company, and reveling in the uncertainty of a rapidly evolving start-up atmosphere, this is the career for you. Our team’s objective is to pleasure people we assist by swiftly, correctly, and empathically resolving difficulties. Our goal is to provide our members with a smooth Omada experience.

Your impact:

• Communicate and provide support to members over chat, email, and phone in a way that embodies the company mission and values
• Process applications with accuracy and with attention to detail in a considerate and timely manner
• Go above and beyond to provide world class member experiences resolving member’s inquiries and overall put our members first
• Increase overall member satisfaction by meeting and exceeding support metrics and service levels
• Be empowered to work autonomously, continuously learning, and are expected to adhere to meeting schedules, times, and prioritize accordingly
• Act with discretion and confidentiality when handling member information
• Develop and maintain an aptitude and knowledge of our products, processes and systems
• Work in close partnership with peers and cross-functional teams to improve Member Support processes
• Periodically work on special short-term projects to offer customized support for new products or enhancements

You will love this job if you:

• You are the first to take on the most difficult support situations, relishing the challenge of resolving new problems.
• Within a startup atmosphere, you carefully control your stress levels, focus on what matters most in time management, and keep a pleasant, calm demeanor.

Bonus points for:

• Experience on a growing support team at a startup or in the healthy industry
• 6 months to 1 year of customer service or call center experience
• Communication. Outstanding verbal and written communication skills. Clear, empathetic communicator able to balance rapport and problem solving. You are comfortable communicating through email, phone, and application.
• Problem solving. Use creative and critical thinking strategies to provide a great member experience.
• Confidentiality. You act with discretion and can be trusted to handle confidential information appropriately.
• Learner mindset. You’re highly self-directed, adaptable, and up for feedback in a fast paced, always changing environment.
• Personable. You love engaging with and meeting members and enjoy building relationships.
• Accountable. You see the value in both, giving and receiving, constructive feedback and you often seek new opportunities to improve and develop your skills.
• Process oriented. Always thinking of how you can improve processes to make the team even more efficient.
• Proactive. You’re always anticipating what might come next and how to better support the team.
• You are interested in a career in support, healthcare and technology
• Adaptability – Be able to quickly shift and adjust course as needed with an ever changing environment

Requirements

• Availability from 5am to 6pm PST/8am-9pm EST
• Available to work 16-24 hours weekly
• Must be available for 40 hours during first couple weeks for training
• Must be available during the holiday season
• Must be able to commit to working some holidays
• Dedicated and private workspace

Benefits

• Competitive salary with generous annual cash bonus
• Remote first work from home culture
• Competitive vacation to help you rest, recharge, and connect with loved ones
• Two giftable Omada enrollments per calendar year
• …and more!

Title: Customer Service Representative

US Virtual – (Recruiter/TA Use Only)

Full time

job requisition id R-100541

Overview of Position

The role of a Customer Service Representative is a key position within Assurant because you are the voice of our organization and our clients.

You are highly valued as our customer’s primary point of contact, and Assurant is very much invested in your success in this role. Providing excellent customer service is top priority for us!

The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.

What makes us different?

• We have various work schedules and pay shift differentials for night and weekend hours worked.
• Medical benefits begin on your first day
• Tuition reimbursement available after 6 months, up to $5000/annually
• Competitive paid time off, including holidays

What will be my duties and responsibilities in this job?

• Receive in-bound calls from customers and provide superior service
• Listen to our customer’s concerns, solve problems, answer questions and work with them to find a resolution while showing empathy
• Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges

Note: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades or sales of any kind

What are the requirements needed for this position?

• Minimum high school diploma or GED
• 0-3 years of prior experience in a customer-facing role
• Excellent verbal, written, and listening skills
• Strong attention to detail
• Great communication skills, a love for talking to people and ability to WOW customers on every call
• Relentless drive to own the customers problem and ability to think outside of the box to resolve them
• Ability to adapt to change and work well in a fast-paced environment
• Ability to multi-task using technology
• Assurant provides a paid comprehensive training program to equip you with the tools and knowledge to meet our customers’ needs. As a condition of employment, you must attend all the required training to achieve an optimal learning experience and qualify for this role.

What are the working conditions and physical requirements of this job?

• General office demands
• This is a Full-time job. Assurant’s hours of operation are 7 days a week, Monday through Sunday, 365 days per year including holidays. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year.

Pay Range: $14.04-$21.76. The posted pay range considers a wide range of compensation factors including candidate background, experience and work location, while also allowing for salary growth within the position.

Pay Range:

$14.04 – $21.76

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Company Overview

Equal Opportunity Statement

Title: Enterprise CSM

Location: Anywhere in the U.S. (Remote)

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting and the job description below feels like a fit we really should start talking.

The Enterprise Customer Success Manager role contributes to the mission of BetterUp by ensuring that our customers and members receive the full value of the BetterUp platform. The role supports our distribution strategy by driving customer value, increasing the measurable and perceived value that customers receive from the BetterUp platform. Our Customer Success Managers are our clients’ key strategists, consultants, and growth planners. CSMs partner with the Account Management and Deployment teams to drive adoption, renewals, and expansions. Leadership skills, client service orientation, strategic consulting, project management, relationship mastery, problem-solving, and storytelling are the core skills exercised in this role.

What you’ll do:

• Build rapport with and expand customer/executive sponsorship and champions, aligning internal BetterUp resources to further relationships and account health.
• Be a true champion of account health, taking action on early warning signals; escalates to leadership appropriately. Ensures best-in-class program engagement across all programs regardless of size, teeing Account Managers up for expansions ahead of the renewal period.
• Create thoughtful, value-based business recommendations that help customers maximize value; make internal recommendations on customizations or ways to serve globally while balancing ROI, scale, and time to market.
• Drive problem-solving and risk mitigation strategies, engaging cross-functional partners to get results. Quarterback customer-centric projects or customizations as required.
• Manage relationships with program sponsors and day-to-day partners while teaming with Account Managers to increase the breadth and depth of relationships. Become a true advocate of your customer’s best interest internally at BetterUp as well as with the customer’s of BetterUp.
• Understand customer strategy and challenges; align BetterUp’s Human Transformation Platform with their internal narrative and desired outcomes to maximize insights and value.
• Contribute to the evolution of our product & product functionality, product marketing, and internal and customer best practices.
• Ability to travel for up to 10% of the time.

If you have some or all of the following, please apply:

• Previous experience building deep relationships with customers, stakeholders, and client teams. Must have previously served as the main point of contact for customers.
• Strong experience keeping customers’ expectations grounded in reality, and pushing back while maintaining a positive relationship. Must be able to be prescriptive, consultative, and credible.
• Project management experience and/or experience managing multiple projects with separate stakeholders at once.
• Must have demonstrated ability to build industry or company-specific knowledge and business acumen and engage with senior leadership of large organizations.
• Strong experience inspiring customers to do something different. Should have experience consulting or managing customers in a solution that required behavior change of end-users.
• Experience in the HCM SaaS space or Talent disciplines is highly valued, though not required.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental and vision insurance
• Flexible paid time off
• Per year:
  • All federal/statutory holidays observed
  • 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

We are dedicated to building erse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $90,950 $177,100.

If you live in New York, the base salary range for this role is:

We value your privacy. Your personal data will be processed in accordance with our Privacy Policy. If you have any questions about the privacy of your personal data or your rights with regards to your personal data, please reach out to [email protected]

#LI-Remote

Location:  International, Anywhere; 100% Remote

About Us:

We are Meowtel.com, the #1 cat sitting app in the U.S., and we’re on a mission to help every cat and cat parent live their best life!

We are looking for self-motivated and pawsitive Support Specialists to join our Demand Team to deliver an exceptional experience to every active member of our community: sitters, customers, and our kitty clients too!

We are a small, dedicated team with a do-er mentality but most importantly…we love cats. We will give preference to candidates based in the Americas, but we’re open to applications from anywhere in the world.

About the Work:

We’re a marketplace platform powered by people, so ensuring that we provide excellent and prompt customer support is key to delivering on our purrfect hospitality promise to our entire community. This role is fast-paced, requires a significant amount of multi-tasking, a robust ability to adapt, a fervent willingness to continuously learn new things, and excellent communication skills are a must.

We’re a remote-first team, spanning coast to coast in the US and all the way down to Argentina. We collaborate and work together primarily through Slack, along with several weekly team calls over Zoom. We love emojis, cat GIFs, happy hours (“happy meowers”), and work-life balance. We have annual in-person retreats to international destinations, offer unlimited paid time off, and remind one another to take vacations. We treat our own kitties as if they’re an extension of the team, with lots of stories and photos being shared on a regular basis.

As a startup, we don’t have unlimited resources, but we’ll do our best to offer you a competitive compensation package with the opportunity for results-driven bonuses and advancement. As we grow, so can you.

What You’ll Do Here:

• Build relationships with our community members as you support them through our various contact channels: phone calls, emails, live chat, platform chat, SMS.
• Address the needs of our users using clear communication, especially during emergency situations, so that quality solutions can be quickly provided.
• Lead support tickets where you’ll be documenting the concern, investigating the issue, and providing expertly-written communications to all parties involved along the way.
• Carefully and swiftly handle sensitive situations, such as emergencies and unplanned reservation changes.
• Help customers make modifications to their reservations via phone or email requests.
• Build our brand reputation by reviewing and replying to 3rd party reviews.
• Complete any necessary insurance claim forms under Sr. Support Specialist guidance
• Collaborate cross-functionally to improve the Meowtel user experience and internal processes supporting them.
• Demonstrate calmness and professionalism during every interaction and in every communication channel we use.
• Support special projects related to the demand-side of the marketplace.

About You

We’re looking for Support Specialists who have at least 1 year of experience under their belt and can speak fluent “Google,” meaning you quickly grasp how to navigate internal and external resources in order to provide accurate information to our entire community. We strongly value a do-er mentality, where all of our team members jump in to get the work done as needed. Our ideal candidate will:

• Demonstrate clear and concise written and verbal communication in English and a love for collaboration.
• Show 100% confidence when providing meowvelous phone support.
• Show proficiency using Google Suite, CRMs, databases, and virtual phone systems.
• Have at least 1 year of experience in customer-facing roles with the ability to listen carefully.
• Have very high attention to detail, with the ability to prioritize tasks and adhere to schedules.
• Be solution-oriented and ready to implement feedback right away to continue learning and growing.
• Take the initiative to get things done, and seek to find solutions with the tools and resources available to you.
• Exhibit a pawsitive attitude and a desire to be a contributing member of the team.
• Enjoy an environment where you constantly learn and will be challenged.
• Have a stable and reliable internet connection.
• Bonus points: You are a cat parent or have used Meowtel as a sitter or a customer!

You can expect a hands-on onboarding and training process during your first two weeks followed by on-going support, check-ins, and collaboration. We’re building Meowtel to be the leader in cat services, and we want you to grow with us.

This is a remote, full-time position but our preference is for you to be able to work a set schedule that falls between 3am-12am PST to support the US time zones we operate across. Exact schedules that we’re looking to fill will be shared during the interview process.

Pay & Benefits:

Our compensation package will be competitive for where you live, or where you spend most of your time. We offer unlimited paid time off to all employees and contractors, subject to your manager’s approval.

For our full-time employees in the US, salaries for this role range between $42,000-$76,000. You’ll be eligible to receive health/dental/vision insurance through United Healthcare after your first 60 days. After your first 6 months, you’ll be eligible to participate in our 401k match.

Applicants outside of the US will be offered a contractor role.

We determine starting salary for successful applications based on many factors including experience, location, market, and business needs.

How to Apply:

Please submit your application by Sunday, October 15. We’ll review all applications over the next week and extend interview offers by October 18. Interviews will take place starting October 19. The first-round interview is a conversation with your future colleagues and manager. Second-round interviews consist of a technical test using our systems and responding to real emails. Third-round interviews consist of a brief conversation with our CEO and Founder.

We’ll be in communication with you throughout the process so you know where you stand at all times.

We’re an equal opportunity employer and a woman-led company; we encourage candidates from all backgrounds and identities to apply.

We look forward to reviewing your application!

Title: Customer Support Representative

Location: Remote

About us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered over 10 thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised over $100mm of funding from Transformation Capital, TCV, and SignalFire.

As a Frontline Customer Support Representative at Grow Therapy, you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice. You will serve as a passionate advocate for both our clients and providers, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical and billing issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth.

Join us in our mission to support independent therapists and clients on their mental health journey, as we make personalized therapy more accessible so that everyone can grow, heal, and lead lives that are more resilient, empathic, hopeful, and powerful.

In this role, you’ll

1. Serve as the customer’s go-to resource and passionate advocate, ensuring both clients and providers feel heard and supported throughout their journey with Grow Therapy.
2. Troubleshoot and resolve technical and billing issues.
3. Assist and educate customers on the Grow Therapy platform.
4. Identify opportunities for continued customer growth.

Salary range: $50,000 – $55,000

You’ll Be a Good Fit If:

• You lead with empathy, and prioritize customer value over everything else (working closely to find solutions that make their goals possible)
• You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
• You love problem solving; you’re naturally curious, especially about health tech
• You are successful working independently and remotely, and adapt well to changing priorities and customer needs
• You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
• You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth
• Bonus points if you have a track record of at least one year of successful customer-facing professional experience, and / or any knowledge around how Insurances and Coverage works in the US Healthcare industry
• Basic programming or engineering skills and/or interest, as well as education / training / certification in a business- or technology-related field, is a plus but not required

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Next Steps:

We will only consider your application if you’ve completed the questions below. Please submit your resume and your take home assignment, and we will follow up with you. The following is a simple test we’ve produced to help gauge ability as well as review writing samples. Before we begin, though, we want to be transparent on our expectations. Grow Therapy Support is a 40-hour a week role that does include working weekend shifts, staffed for Email and Chat channels with the occasional Outbound follow-up call. The success of this role is measured via Tickets per Day, Time to Respond, Time to Resolve and Positive CSAT scores.

With that noted, please answer the questions below. This should take 45 minutes or less to complete.

Important: We are monitoring take home assignment submissions to ensure that candidates are not using AI to complete the assignment. If we determine that you have used AI to complete the questions, we will reject your application immediately.

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
  • Flexible working hours and location (remote OR in-office, your choice!)
  • Generous PTO
  • Company-wide winter break
  • Mental health mornings (2 hours each week)
  • Team meditation
  • Wellness Stipend
  • In-office lunch and biweekly remote lunch on us!
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities

Title: Customer Support Specialist

Location: Remote, United States

Discover Your Possibilities at CARS

Here at CARS, we are constantly developing technology that innovates how customers and dealers buy and sell their vehicles. In 1998, we invented the car search with Cars.com and revolutionized the way the industry does business. Now, we bring that same boldness, energy, and drive to optimizing solutions across our brands every single day. We are constantly creating new possibilities, traversing uncharted routes and welcoming challenges along the way.

No one ever travels alone here: at its core, CARS is collaboration. Whether it is within inidual teams, across departments, or the company at large, our employees support one another across every dimension of life at CARS. We operate as a collective, utilizing all of our erse strengths to approach problems from every single angle, united by our award-winning company culture and our mission to make car shopping the best experience possible.

As a U.S. News & World Report Best Company to Work For in 2024, we’re obsessive about the employee experience. We are among the top 20% being declared Best of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

CARS includes the following brands: Cars.com, Dealer Inspire, DealerRater, FUEL, CreditIQ & Accu-Trade. Learn more here!

Cars.com Customer Primary Phone Support Specialist

The Customer Primary Phone Support Specialist provides excellent customer service to dealers and/or consumers who contact Cars.com via primarily phones with a focus on first contact resolution. Email, chat, and text are secondary contact avenues. This position requires that all interactions with customers are resolved in a prompt, professional and personable manner.

Responsibilities include:

• Answering phone calls when customers call in for help
• Develop an expertise in Cars.com services and products and the initiative to take an active role in sharing this knowledge with customers
• Achieve inidual and team service level goals
• Track and document all customer inquiries and resolutions in SalesForce.com
• Identify and escalate necessary customer inquiries and issues to Senior Support, Product and Technical Support teams
• Assist with various tasks and inquiries from our customers including dealers and/or consumers and internal customers
• Perform other related duties, as appropriate to further the success of the Customer Support Team and/or Operations Department
• Ability to handle both written and verbal communication in both Spanish and English (if bilingual)

REQUIRED SKILLS

• Customer focused with a positive attitude and the ability to work with non-technical customers and a erse customer base
• Excellent time management, organizational and prioritization skills
• Demonstrates accountability for issue resolution and customer empathy
• Strong work ethic and enjoys being part of a team
• Strong verbal and written communication skills required
• Able to solve problems quickly and creatively
• Knowledge of the MS Office and Windows required with greater technical aptitude preferred
• Familiarity with online media and tools preferred
• Able to learn quickly and adapt to change
• Uses sound judgement and professionalism
• Ability to work independently and deliver high quality work
• Flexibility to work weekend and/or evening work shifts

REQUIRED EXPERIENCE

• Prior customer service experience or service industries experience preferred
• College degree preferred or minimum of one-year work experience required

#LI-EJ #LI-Remote

In the spirit of pay transparency, we are excited to share the base salary range for this position which is not inclusive of bonuses, benefits or other forms of compensation that the position may be eligible for. If you are hired at CARS, your final base salary compensation will be determined based on factors such as skills and/or experience. If the salary range is close to what you’re seeking, then we encourage you to apply and learn more about the total compensation package for this position.

Salary Range

$35,600-$40,000 USD

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans
• 401(k) with Company Match + Immediate Vesting
• New Hire Stipend for Home Office Set-Up
• Employee Stock Purchase Program
• Generous PTO
• Refuel – a service based recognition program where employees receive additional paid time away to learn grow and reset
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
• Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Support Associate

Location: Remote

Position Overview: Catch Co. is looking for a Customer Support Associate who is passionate about fishing and motivated to improve our overall customer experience. When our customers have questions, requests, issues, or suggestions about our services, they turn to our Customer Support team for answers. The Customer Support Associate acts as the direct link between Catch Co. and our existing and potential customers by providing specific information about the services and products we offer. This position will also closely assist the Senior Customer Support Manager in evaluating and improving the customer experience by analyzing order fulfillment trends and operational enhancement opportunities.

What you will do:

• Respond to and resolve customer support inquiries through email, phone, live chat, SMS, and social media channels
• Manage customer accounts and troubleshoot customer issues using our online eCommerce platform
• Report and analyze customer inquiries for identifiable patterns to improve our service and overall customer experience
• Assist the team with high complexity customer inquiries
• Suggest products that will help enhance the customers’ fishing experience
• Help create the best possible customer experience by using data and collaborating cross-functionally across internal teams

What experience you need:

• 1-2 years of customer service/customer facing experience (call center experience is a plus)
• A love of fishing and a strong knowledge of fishing techniques and products
• Associate’s Degree or higher
• Strong listening, verbal, and written communication skills
• Excellent organizational skills and strong attention to detail
• Ability to manage multiple priorities
• Familiarity with Microsoft Office, HelpScout, Zendesk, and Just Call is a plus

What will make you successful:

• A Positive Attitude
• An Empathetic Mindset
• Patience
• Adaptability
• Clear Communication Skills
• High-Level Problem-Solving Abilities

Customer Support Inbound Manager

Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?

We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we’re passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.‍

The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.

‍Expectations for your first 90 days:

• Put customer interaction satisfaction metrics in place and leverage of that information with the inbound team
• Measure the call satisfaction rating and include in department scorecard
• Decrease call volume by eliminating the root cause issues
• Hire and successfully onboard additional Customer Support Reps
• Develop and implement inbound playbooks
• Work towards having a considerable percentage of inbound calls solved and eliminated

A day in the life of…

• Enhance Customer Experience Strategy – Develop and execute strategies to enhance the customer experience: improving processes, boosting customer retention rates, identifying opportunities for upselling.
• Lead the Inbound Success Team – A significant part of your day is dedicated to nurturing a team of Customer Service Representatives (CSRs) who are the front line of our customer interactions. You’ll be deeply involved in monitoring and ensuring the quality of both verbal and written communications with our users. Starting with listening to live calls and reviewing written responses, you’ll gather insights to understand both the strengths and areas of improvement for each team member. But it doesn’t stop at identifying areas for growth; you’re also hands-on in coaching your team members, offering constructive feedback, and sharing best practices to elevate their performance. Whether it’s through regular check-ins, team huddles, or one-on-one mentoring sessions, your role is pivotal in ensuring our CSRs are not just equipped with the right skills, but also consistently inspired to deliver exceptional service to our customers.
• Metric Analysis and Accurate/Timely Reporting – Collect, analyze, and interpret customer data, feedback, market trends to drive data-informed decision-making and improve customer support strategies and processes – Prepare comprehensive reports, findings, and recommendations based on data analysis and present these insights to the Leadership team to inform strategic decision-making.
• Conduct Operational Assessment and Implement Action Plan – Conduct a comprehensive assessment of the existing systems and processes, identifying pain points, bottlenecks, and areas in need of improvement for the inbound team..
• Optimize Systems and Influence Product Roadmap – Collaborate with cross-functional teams to design and implement changes to enhance product, efficiency, streamline workflows, and optimize customer experiences. Use customer feedback to inform and influence product roadmaps in partnership with Product and Engineering teams.
• Integrate and Manage Technology for Inbound Team – Evaluate and recommend technology solutions and tools to support the systems overhaul, ensuring seamless integration and effective utilization. Develop and implement a change management plan to facilitate a smooth transition during the systems overhaul, including training and communication strategies for team members.

• Act As An Escalation Point – Ensure customer issues are resolved quickly and effectively. Make yourself efficiently available to handle pertinent escalations.

• Fill in for Inbound Support – When needed, provide stop-gap support for the inbound team by taking and completing tickets and facilitating video/phone calls with clients.

Perks:

• Monthly Friday Free Day
• Company Holidays
• Paid Time Off (in addition to the above)
• Monthly Healthcare Allowance
• Yearly Vacation Allowance
• Fun and outcome driven work environment with a smart, hard working team
• Location independence
• Mission driven company and values-based culture

Please only apply if you:

• Embrace learning new technology
• Learn fast
• Communicate crisply
• Proactively seek solutions
• Own the outcome
• Embody emotional maturity
• Bring an optimistic “can do” attitude
• Supply your own internet and smartphone
• Are willing to have a real strong collaboration with other departments
• Have over 3 years of experience managing inbound at a customer success function
• Are up to the challenge of representing our “Customer Obsession” value
• Are ready to level up our CSR team, providing coaching, guidance, solutions and training to your team
• Consider growing people as a big part of the job and you’re up for it
• Have B2B SaaS experience (preferred)

We have an amazing team of A Players and we’re ready to add more! Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat.

‍If you think you would thrive in the above environment and make an impact for our customers, we’d love to talk to you!‍

**NOTE: We are not accepting applications in California, Colorado, or New York at this time.

In summary…‍

You can do it in an office

You can do it from home

We really don’t care

As long as it’s known

‍What matters is this…

When the chips are down

And your back is against the wall

Can we count on you to make the right call?

Judgment, intuition, or care by another name

We call it “Owning The Outcome” – because it really is the whole game

Have the customers back, and they will treat you the same

If you can do that

Then we’re birds of the same feather

So come join our team and we’ll make music together.

What is Decentralized Masters?

Decentralized Masters is an educational platform that teaches retail customers how to leverage the new world of Decentralized Finance to preserve and grow their capital. We give people the weapons to take back control over their financial future. By leveraging DeFi, we allow them to multiply their capital before it's eaten by inflation and thrive in these uncertain times. We train customers with no prior crypto experience to become DeFi Masters with our custom made videos, live sessions, 1on1s with mentors, proprietary tools, research reports from our analysts and more. We want to create the biggest DeFi ecosystem that exists. The first step is to invade the market by creating the go-to DeFi educational platform.

Decentralized Masters has now grown to 60+ full-time employees in early 2024 and will end the year at 120+ full-time employees. Its record-breaking growth is being noticed across continents, with a potential unicorn status in the next couple of years. It is a bootstrapped & profitable company targeting $50m in revenue in 2024.

Check us out here:

https://www.decen-masters.com/ 

https://www.trustpilot.com/review/decentralizedmasters.com 

https://www.entrepreneur.com/en-au/news-and-trends/meet-the-masterminds-how-a-cfa-level-iii-and-mathematical/466816

What will you be doing?

Decentralized Masters is hiring a DeFi Analyst and Educator for long term employment who has an obsession with customer success, is eager to take massive action and lead. This is a ground floor opportunity at a DeFi educational platform. You will be working directly with the Director of Education, Product Manager and other analysts/mentors on a daily basis.

• Lead 10 or more hour long live sessions per week teaching DeFi concepts from beginner to advanced students
• Take responsibility, support and track the success of approximately 400 students per 6 months
• Explain complex DeFi and crypto concepts in a ELI5 manner
• Create research reports of various crypto projects
• Share your knowledge of DeFi and crypto projects with the community
• Write 2 short articles per week about DeFi, tools, projects, ecosystems and news
• Take 1on1 calls with customers to help them learn and succeed in DeFi
• Perform trading/technical and on-chain analysis to evaluate investments and identify trading opportunities

What will you bring?

• • Must be able to work EST time zone.
  • Experience leading education initiatives, programs, etc.
  • Experience in fast paced environments
  • Strong exposure in the DeFi community and social media presence
  • Must be a user of DeFi
  • Comprehensive understanding of the crypto/blockchain space
  • Excellent interpersonal skills
  • Excellent emotional intelligence
  • Excellent written and verbal communication skills in English and the ability to discuss and explain technical concepts, solutions and architectures in a simplified manner
  • Extreme open-mindedness to new ideas with a mindset of continuous learning

What do we offer you?

• • Competitive salary package - $70-120k based on your qualifications and experience
  • Ability to earn commissions - no ceiling to your earning potential
  • Full time/40 hours a week
  • Unlimited PTO
  • Flexible work schedule
  • Team off-sites
  • Young & dynamic culture with team members across 15+ countries
  • Fully Remote with a very supportive team. You have the ability to work from anywhere in the world!

Salary and compensation

Benefits

🌎 Distributed team

🏖 Unlimited vacation

🏖 Paid time off

🏔 Company retreats

🥧 Pay in crypto

🚫 No politics at work

🎅 We hire old (and young)

Title: Customer Loyalty Specialist

Location: US National

Remote USA

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura’s category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 500 people worldwide is guided by a leadership slate that’s successfully grown startups into multi-billion dollar organizations.

Come join us for the ride!

About the Role:

We’re building some new teams and are hiring full-time Customer Loyalty Representatives to kick these teams off. These are work-from-home, remote positions. We’re looking for some hungry, ambitious candidates who want to take the first step in kicking off their SaaS career!

Day to Day:

• Take inbound customer cancellation calls and retain them as an Aura customer
• Make daily outbound calls to existing Aura customers with failed subscription payments
• Ensure a high level of customer satisfaction through proactive support and active listening
• Address customer concerns and provide solutions
• Master evangelizing Aura’s story and mission to customers
• Provide internal feedback on how to improve customer retention
• Full comprehension of Aura’s product catalog and how they protect our customers
• Consult with customers on best practices to better protect their online identity
• Identify retention and upsell opportunities by aligning Aura’s Identity, Privacy and Security solutions with the customer’s unique needs
• Collaborate with team members to better improve customer experience
• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

What you bring to the table:

• 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
• You love talking to people and are naturally engaging
• You have a high level of integrity and work ethic
• You’re naturally competitive and thrive within a fast-paced environment
• You’re self-motivated and know how to push yourself to achieve goals
• You’re a team player and know how to win within a team environment
• You have working knowledge of internal CRMs and Salesforce
• You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs
• You like to work hard, have fun, laugh, and be a part of a winning team

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packers offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more!

Pay range for this position is $16-$18 an hour, but may vary depending on job related knowledge, skills, experience, and location.

Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome.

Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.

Important privacy information for California job applicants can be found here.

Perks and Benefits

Office Perks

Free Food

Pet-Friendly

Company Social Outings

Legal Assistance

Work From Home Policy

Unique Office Space

Health & Wellness

Dental Insurance

Vision Insurance

Health Insurance

Life Insurance

Gym Membership / Reimbursement

Paid Time Off

PTO / Vacation Policy

Paid Holidays

Maternity / Paternity Leave

Financial Benefits

Tuition Reimbursement

401K / Retirement Plan

Performance Bonus

Customer Care Representative

(English & German Speaking)

at Ruggable

London, England, United Kingdom

About Ruggable:

Ruggable is a Los Angeles-based, venture-backed, rapidly growing e-commerce startup that is disrupting the $7B rug industry and revolutionizing the market for residential rugs. Our patented 2-Piece Rug System allows you to remove the top layer of your rug and wash it in your home washing machine, offering an affordable, stylish and convenient solution for young families, pet owners, and busy iniduals. We’re a small, entrepreneurial team with big ambitions. We have a strong brand, established traction, and amazing advisors fueling our steady growth. This is an opportunity to get in at the ground floor and solve for complex challenges, while charting your own career.

Job Summary:

We are looking for Customer Care Representatives to join our Customer Experience team. This is an immediate and full-time opportunity to join our rapidly growing UK based team. We are looking for candidates who are fluent in German and English who will be the “voice” of Ruggable in the front lines, interacting with customers primarily via phone, email and chat. The ideal candidate is someone with prior experience working in customer service, has a positive attitude, and also thrives in a fast-paced work environment.

We have big plans for Ruggable’s growth in the UK and Europe and this role is integral to our success. This is a great opportunity for a highly motivated candidate looking for training, career progression and to be part of a collaborative, high performing team!

This role offers flexible working with the option to work in our London office, Birmingham office or remotely.

What You’ll Do:

• Serve as the “voice” for Ruggable in the front lines, delivering excellent customer service experiences via email, chat and phone
• Track and meet KPI targets (service level agreement/first response time, quality, customer satisfaction, etc.)
• Take ownership of issues and put our Customers First to help resolve their problems
• Provide timely and thorough resolution to customer inquiries (common inquiries include: returns, cancellations, exchanges, tracking and status updates, product recommendations, etc.)
• Collaborate with other functions (Tech, Ops, Product, etc.) to maintain expert-status on knowledge of the products / features
• Communicate with management to escalate problems and recommend resolutions

What You’ll Need to Have:

Required:

• Fluent in German and English, both written and spoken
• Professional written and verbal communication skills
• Ability to process inbound customer requests via phone, email and chat
• Able to solve problems with empathy and patience
• Team player with a positive ‘can-do’ attitude
• Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
• Must be a self starter and multi-tasker – while remaining responsible and detail-oriented

Preferred:

• Experience with e-commerce companies (i.e., websites + apps)
• Familiarity with Zendesk and Shopify
• Experience in customer care or customer service

At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a erse workforce and are committed to creating an inclusive environment for all employees.

If you are based in California, we encourage you to read this important information for California residents linked here.

Customer Support Specialist (CST Shift)

at Bluebeam, Inc.

USA, Remote

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.

We are looking for a Customer Support Specialist within our Customer Operations team to assist new and existing customers with any questions relating to licensing and pricing, helping to explain our product offerings to help determine what best fits the customer’s needs, and taking orders over the phone and via email. You will help to define and exemplify the extraordinary customer experience we pride ourselves on.

The Customer Support team is responsible for ensuring that our customers receive the proper licensing, billing, and processing information that they need to use our software. Together we manage the internal structures – the people, procedures, technology, and information – that enables Bluebeam to serve its customers.

What You’ll Be Doing

• Like interacting with people? You’ll have plenty of opportunities as you answer incoming phone calls and emails from new customers. Being comfortable answering questions about our products or to place an order is essential.
• You’ll create new sales orders and quotes for customers and will need to demonstrate strong attention to detail and a solid grasp of sales policies and best practices.
• In this role, you’ll be one of the first interactions our customers will experience with us – so being friendly and helpful is a must.
• Do you have a growth mindset? You should have some flexibility because you might assist with other miscellaneous projects as assigned. This includes working interdepartmentally to support Bluebeam philosophies and goals and assisting teammates who perform different tasks within Customer Support.

About You

• 1-2 years in a customer service, administration, or order entry position. Experience working remotely is preferred.
• Must be proficient with MS Office applications. Experience with CRM and ERP systems (Salesforce and NetSuite especially!) is a plus.
• Exemplary verbal and written communication skills.
• We value “Becoming Better Together,” so we’re looking for a team player who is willing to help others and has strong interpersonal skills who is able to adapt to changes quickly.
• Must be comfortable learning new technology, extremely organized, and detail oriented.
• Must be a self-starter who is ready, willing, and able to own and prioritize multiple tasks.

What We Offer

• People-focused, entrepreneurial collaborative culture with the backing of a stable, global, corporate entity – Nemetschek.
• Competitive compensation and benefits package (medical, dental, education reimbursement, 401k, wellness resources).
• Work-life balance fostered through a culture of ersity, inclusion, and appreciation of inidual lifestyle needs.
• Opportunity for continuous professional development through things like LinkedIn Learning, conferences, and certification programs.
• Flexible remote options – stay home or come in!

About Bluebeam

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 2.2 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany and the UK.

Come design and build your future with us.

Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales position are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best in class benefits, with 100% employee covered health and welfare benefits and paid time off. Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply.

The base hourly pay range for this position is $22.35 – $26.78

#LI-TB1

#LI-Remote

Customer Service Representative – Hybrid

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.

Your Role at Baxter

As a Customer Service Representative, you take pride in representing Baxter and our products. Your keen understanding of our deep portfolio of products and belief in the value and quality they provide to patients builds your confidence. Our customers trust you and appreciate your knowledge and curiosity when finding solutions to meet their needs. You enjoy being on location, building relationships, and establishing trust with healthcare professionals who use Baxter solutions every day.

As our primary connection to the healthcare professionals, you are the face and voice of our solutions. You enjoy seeing the connections between teams and how they work together to drive business results. The insights and feedback you share with your team and to cross-functional partners help validate and inform priorities and changes.

This position is a full-time position. Hybrid model, where we would like the candidate to come into a Baxter office, if they prefer.

Shift/hours include:

Your Team

We accept opportunities to connect with healthcare professionals that use our products every day to save and sustain lives. Observing their work, understanding their needs, and building positive relationships are integral to our success.

We’re a friendly, collaborative group of people who push each other to do better every day. We find outstanding strategies to close deals and expand our skills by challenging ourselves and others. Whether out in the field with a partner or tackling challenges with your territory team, you always have camaraderie and support to help accomplish your goals.

Like many sales organizations, our commission and incentive structures can vary from business to business. Often, we establish guarantees for new hires and will always be open and honest with you about expectations and fluctuations.

What You’ll Be Doing:

• Provide pre-sale and post-sale support to distributors and end users for Welch Allyn products
• To work in conjunction with the managers and salespeople to better serve customers, thus, generating and increase in sales
• Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job
• Provide telephone support to customers in an efficient manner
• Support the Welch Allyn, Hillrom, business for the areas and/or customers that they support
• Provide day to day support to allocated team members to meet customer requirements
• Ensure accurate processing and monitoring of customer orders, service notifications, and complaints
• Answer customer questions on products and services
• Recommends changes to established processes and follows existing procedures to process phone orders, provide order status updates, look up part numbers and pricing information
• Process Request for Material Authorization (RMA) and provide RMA status information as needed
• Proficient knowledge of commonly-used concepts, practices and procedures that are common to a customer centric organization
• Ability to work with a cross functional team

What You’ll Bring:

• High School Graduate
• 2 + years of experience in a customer service role preferred
• Fluency in English
• Proficient keyboard and computer skills, including functional knowledge of Excel and MS Word, or spreadsheet and word processing applications
• Knowledge of SAP and similar order management and processing system
• Numerate and accurate, particularly in relation to data integrity
• Possess a positive demeanor, sensitivity to customers’ needs, enthusiasm and exceptional telephone and listening skills
• Excellent analytical and process flow optimization skills allowing for basic trouble shooting.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $36,000 to $90,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Inidual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for iniduals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Reasonable Accommodations

About Us

Consensys is looking to hire a Community Support Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Inbound Call Coordinator Entry

locations

WA-SEATTLE, 705 5TH AVE S, STE 300

MS-JACKSON, 350 W WOODROW WILSON AVE, STE 499-A

KS-TOPEKA, 120 SE 6TH AVE, STE 100

MD-ANNAPOLIS, 15 SCHOOL ST, STE 203

CO-DENVER, 1125 17TH ST, STE 1000

MO-SPRINGFIELD, 308 PARK CENTRAL E

time type

Full time

job requisition id

JR81320

Position Title:

Inbound Call Coordinator Entry

Job Description:

Inbound Call Coordinator Entry

Remote to all US locations

Sign-On Bonus- $1,000

The Inbound Call Coordinator is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists, and managers on non-basic issues.

How you will make an impact:

• Provide support to our patients, clinicians, physicians, and health plans administratively, and by answering inbound calls.
• Works to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately to different departments within the organization.
• May obtain related documentation (e.g., patient information, insurance coverage).
• This is the entry level for the Inbound Call Coordinators.
• Has little or no prior relevant training.
• Acquires basic skills to perform routine tasks.
• Work is prescribed and completed with little autonomy.
• Works with either close supervision or under clearly defined procedures.

Minimum Requirements:

• Requires an AAS/AS degree; or any combination of education and experience which would provide an equivalent background.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $13.88 to $25.00

Locations: California; Colorado; Nevada; Washington State; Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Non-Management Non-Exempt

Workshift:

Job Family:

CUS > Care Reps

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

Customer Support

• United States
• IT – Administration
• 15122

Job Description

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.

About This Opportunity

As a customer support manager, you will manage the support of Zenda’s employee-facing products and the Zenda administration platform for corporate clients. This is an opportunity to work with a team that operates an AI-driven financial technology platform with transformative products for healthcare payments. We need your energy and passion to create processes and infrastructure for best-in-class customer support.

Responsibilities

• Provide coverage of support requirements across Zenda’s products that include HSA’s, FSA’s and other benefit accounts, delivered via a SaaS platform, mobile/web-based apps, and payment cards.
• Assist in evaluating emerging support channels and technology.
• Define and manage support processes for healthcare & benefits accounts for activities such as –
• Accounts creation and closure
• Account/card usage
• Claims processing and exception handling
• Account transfers
• Mistakes, fraud and transaction disputes
• Maintain and measure customer satisfaction through timeliness, quality and efficiency (such as first-call resolution).
• Ensure customer support security and privacy per financial and healthcare industry standards.
• Manage coverage of customer support hours per service level requirements.
• Define escalation procedures, including work with product and engineering teams to troubleshoot problems; manage ticket backlog
• Work with partners for banking services, investments, identity verification, to resolve customer support incidents.

Qualifications

• Bachelor’s degree.
• 5+ years experience of customer support, preferably in the financial or health insurance services industry
• Experience managing platforms such as Zendesk or Salesforce Service Cloud.
• Technical expertise for web-based, iOS and Android application support.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program

Remote Bilingual Customer Service Associate

remote type

Remote

locations

time type

Full time

job requisition id

R-10319088

Calling all innovators find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Remote Bilingual Customer Service Associate

What does a successful Remote Customer Service Associate do at Fiserv?

A Remote Customer Service Associate is smart, patient, technically savvy, customer focused teammate that helps support clients with financial transactions. You will be a problem solver, a person who is willing to take the extra step to provide great service and have the knowledge to learn to troubleshoot basic issues and inquiries about electronic payments and services. This is a fast paced, high volume Call Center role that can be worked in a remote environment for the right person.

What you will do:

• Receive inbound calls from our bank partners, merchants, and card holders, answering questions, while driving issues to resolution to the client’s satisfaction. Some of these calls will be technical in nature.

• Help our clients to receive a WOW experience as they interact with someone who can be both an active listener, communicator and help clients discover the best solution.

• Be enrolled in benefits effective of your first day of employment including Medical, Dental, Tuition reimbursement, 401-k, stock purchase program and much more.

• Will receive state of the art equipment to ensure you can connect to your clients quickly

What you will need to have:

• Bilingual (Spanish and English)
• High School diploma or GED
• Minimum of one year of consistent experience working in a customer facing role preferably in Financial Services or Technology support
• Experience in a call center environment or remote (work from home) office experience strongly preferred.
• Quiet and secure working environment so you can manage a consistent flow of calls and client interaction without the disruption/distraction of others.
• Ability to connect to the Internet with an Ethernet Cable with the following Internet speed requirements:
  • Ping less than 50 ms
  • Download greater than 12.0 Mbps
  • Upload greater than 2.0 Mbps

What would be great to have:

• Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution
• Strong work tenure with previous roles lasting a year or more

Things to know:

Pay Rate: Starting at $17.00

Training Start Date: Nov 13, 2023

Training Schedule and Length: 9:00AM to 5:30PM EST, Mon-Fri

Working Schedule: 1st and 2nd shifts available

• Holidays worked will be paid at the premium rate of double time and a half
• 1 hours of Mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week
• Shift differentials for those working 2nd or 3rd shift
• Benefits on day one including medical dental and vision.
• Tuition reimbursement
• Your recruiter will discuss expectations with you in further detail

Pre-employment background and drug test are required.

This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New Mexico, New York, Washington D.C, or Washington.

This role is not eligible to be performed in Colorado, California, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage ersity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

Customer Support Specialist

(Contract)

Remote

Contracted

Customer Support

Mid Level

This is a one-year contract position with potential extension or full time conversion.

The Customer Support Specialist Role is the front-line face of our highly regarded customer service team. This person will work with a dedicated team in a passionate and collaborative environment interacting with both business and technical team members, as well as our customers. Your prioritization, attention to detail, communication and problem-solving skills will contribute to the successful operation of leading entrepreneurial schools in the non-traditional education sector.

We are looking for the type of person that thrives under pressure to resourcefully deliver solutions that delight our customers. This person will bring a combination of methodical problem solving and creative thinking to address issues that come from a wide variety of product areas, business drivers and levels of experience.

In this role, you will be given an opportunity to be a major contributor to the trusted partnership we have with our customers, with a direct impact on our high levels of customer satisfaction, “reference ability” and retention. Come join us at Modern Campus, where your opinion matters, your experience is valued and interesting work is part of the job!

• Customer Communication: Front line representative of the customer service team and the company, using clear and professional communication to convey the status and nature of the issue, including suggested workarounds.
• Issue Acknowledgement: Track and respond to inbound communication of support issues from customer email, ticket system entry or phone as well as any issues identified by our automated monitoring
• Severity Assessment: Ensure required information is taken in regarding the ticket and use that information to prioritize the ticket, attempt to resolve, or route to appropriate owner
• Identification: Leverage documentation, customer questions, related issues, SQL Queries, application logs and sandbox environments to reproduce, troubleshoot and understand the issue. Gather details and document issues appropriately with attention to detail and clear communication.
• SLA Adherence: Uphold our customer commitments as part of a metrics-driven team with clear goals that contribute to high levels of customer satisfaction
• Subject Matter Expertise: Develop knowledge of the product, modules, industry to become a resource to customers, other team members and other teams
• Customer Advocacy: gain unique insight into the needs and issues facing customers as part of an important feedback loop, ensuring high quality deliverables.

What you offer…

• 1+ years of experience in a customer facing technical/software support role preferably at a SaaS and or enterprise software company
• Clear, professional quality written and verbal communication
• Strong critical thinking and problem solving skills
• Working knowledge of database concepts and the ability to generate troubleshooting SQL queries
• Pragmatic prioritization and time management
• Composure during high-pressure escalations
• Motivated, hardworking and flexible
• Able to work effectively with minimal supervision in a close team environment
• Quick learner who enjoys a challenge
• While the following are not required, candidates should highlight any experience they have with:
  • Exposure to Java
  • Working knowledge of accounting/finance concepts
  • Familiarity with Crystal Reports (or similar software)
  • Experience supporting cloud hosted software
  • Experience with XML or JSON based web services
  • Education industry experience

What we offer…

• The base salary range* for this full-time position is between $50,000 – $60,000
• Remote first workplace – whether working from one of our offices or remotely, our employees get things done!
• Rewards and recognition programs
• Learning and development opportunities
• You will make a difference every day for universities trying to grow and students trying to learn.

Only qualified candidates selected for an interview will be contacted.

Training Coordinator

Member Company

NENA: The 9-1-1 Association

Alexandria, Virginia, United States (remote)

Description

Training Coordinator

(Full Time | DC Metropolitan Area or Remote)

About NENA

NENA: The 9-1-1 Association empowers its members and the greater 9-1-1 community to provide the best possible emergency response through standards development, training, thought leadership, outreach, and advocacy. The organization’s vision is public made safer by 9-1-1 services delivered by highly trained emergency-communications professionals and powered by the latest technologies.

Summary of Position:

The Training Coordinator is responsible for providing administrative support to the association’s education and training team. This role is a full-time position.

Position Responsibilities:

• Responsible for coordinating in-person and online courses
• Oversee training calendars and schedules.
• Set up course registrations and provides course flyers to host agencies.
• Manually compile and analyze course evaluations. Prepare and distribute summary report and course certificates.
• Oversee the course and student databases.
• Send out training course invoices.
• Point of contact for training courses, NENA webinars, educational events, and ENP certification.
• Responsible for event planning for in-person educational summits
• Assist with instructor in-service events and Education and Advisory Board (EAB) Face-to-Face event.
• Attend the National Conference and provides information at the NENA booth.
• Attend Education and Advisory Board (EAB) and National Institute Board (NIB) monthly calls.
• Assist with overseeing the Emergency Number Professional (ENP) certification process.
• Serve as the main point of contact for scholarship recipients.
• Other duties as assigned.

Requirements

Education:

• High school diploma required.
• Any equivalent combination of training, education, and experience that demonstrates the ability to perform the essential functions of the position.

Experience:

• Minimum of 3+ years in a related position.
• Experience in a customer service function required.
• Experience in a non-profit preferred.
• Knowledge of the 9-1-1 Industry preferred.

Technical Requirements:

• Campaign Development & Education
• Communication platforms, including Slack, Zoom, MS Teams
• Database systems (HRIS, Accounting systems, CRM, LMS, etc.)
• Event Management
• Event Planning & Design
• Event Scheduling, Logistics & Execution
• External Communications
• Internet Browsers (Firefox, Chrome, Internet Explorer)
• Invoicing
• Microsoft Office, including Word, Excel, PowerPoint, Outlook

Behavioral Competencies:

Universal Competencies for All NENA Staff:

• Accountability: Hold self and others accountable for measurable high-quality, timely, and cost-effective results. Determine objectives, priorities, and delegates workchallenges poor performance in others.
• Collaboration: Build constructive working relationships with clients/customers, other work units, community organizations, and others to meet mutual goals and objectives; behave professionally and supportively when working with iniduals from various ethnic, social, and educational backgrounds.
• Communication: Convey and receive information and ideas through various media to iniduals or groups that engage the listener, help them understand and retain the message, and invite response and feedback. Keep others informed appropriately; demonstrate good written, oral, and listening skills.

Competencies for the Training Coordinator:

• Managing Work: Show ability to plan, schedule, and direct work of self and others; balance task requirements and inidual capabilities; organize materials to accomplish tasks; set challenging yet achievable goals for self and others.
• Member Focus: Make customers/clients and their needs a primary focus of one’s actions; show interest in and understanding the needs and expectations of internal and external customers (including direct reports); gain customer trust and respect; meet or exceed customer expectations.
• Planning and Organizing: Organize work, set priorities, and determine resource requirement; determine the sequence of activities needed to achieve goals in a complete and timely manner.

Location, Pay, and Benefits

NENA is headquartered in Alexandria, VA. The incumbent may work in-person at NENA’s headquarters or remotely. Relocation expenses will not be paid.

Job responsibilities are full time and will be compensated on an annual salary basis with twice-monthly pay to be determined by the CEO based on the selected applicant’s qualifications and experience. This position is eligible for standard benefits that include vacation, sick leave, and eligibility to participate in the Association’s retirement plan.

NENA: The 9-1-1 Association is an equal opportunity employer, and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, political affiliation, genetic information, veteran status, ancestry, national or ethnic origin, or any other characteristic prohibited by law or by the NENA Ethics Policy.

Job Information

• Job ID: 70870082
• Workplace Type: Remote
• Location:
  Alexandria, Virginia, United States
• Company Name For Job: NENA: The 9-1-1 Association
• Position Title: Training Coordinator
• Job Function: Administrative/Clerical
• Entry Level: Yes
• Job Type: Full-Time
• Job Duration: Indefinite
• Min Education: H.S. Diploma/Equivalent
• Salary: $50,000.00 – $60,000.00 (Yearly Salary)

Customer Service Representative

REMOTE – Financial Pacific Leasing

Corporate Administration United States NA, Washington NA, Oregon NA, Nevada NA, Arizona NA, Idaho NA, Utah NA, Colorado

Description

Are you ready to embark on a thrilling adventure where your positive attitude and exceptional communication skills can shine? If so, we are looking for Y-O-U! Join our erse and inclusive team where you’ll feel valued and inspired to contribute your skills and experience.

The Company: Financial Pacific Leasing, a subsidiary of Umpqua Bank, is a direct provider of small-ticket commercial equipment leases. Our employees are smart, hardworking, and fun! We believe that quality service, innovative products, and strong relationships are the key to success for all businesses.

The Position: In this role, you’ll be the ultimate communication guru, using your charm and wit to interact with customers in a way that leaves them with a smile on their face. You’ll be the master troubleshooter, swiftly resolving issues and ensuring our customers’ happiness. As the liaison between our internal departments and external partners, you’ll be the superhero who keeps everything running smoothly. Join us and let’s make customer service an unforgettable experience.

Responsibilities include, but are not limited to:

• Ensures that customers receive exceptional service regarding:
  • General Lease Questions.
  • Completing Buyout Quotes.
  • Invoicing questions.
  • Insurance questions.
  • Pro Rata Rental questions.
  • Personal Property Tax questions.
  • Sales Tax questions.
  • Address Changes.
  • Contract Change questions.
  • Producing Payment Histories.
  • Creating Satisfaction Letters.
  • Explaining Assignment of Lease Process.
  • Explaining Name Change process.
  • Requesting UCC cancellations and or explaining.
  • Setting up and turning off Automatic Payments.
  • Document copies and explanations.
• Notates databases clearly and consistently.
• Calculates and communicates buyouts (early term, ending and vendor) to customer, broker or vendor.
• Processes automatic payment deduction requests.
• Assists in release and changes on vehicle titles.
• Provides highest level of Customer Service to all lessees, vendors, brokers, and staff.
• Maintains confidentiality of all company information.
• Assists and supports other staff as needed.
• Regular and predictable attendance and punctuality.
• Performs all other duties as assigned by management.

Requirements:

• High school graduate or equivalent.
• Strong work ethic.
• Effective interpersonal skills including: excellent verbal and written communication, effective time management, team, and goal oriented, professional attitude, work well under pressure, attention to detail, organized, flexible, and honest.

The Location: No need to pack a lunch or brave the morning traffic with this remote role! Join our team!

Why FP?

• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Group life and AD&D insurance
• Recognition program
• Monthly incentive perks
• Thriving company culture
• Up to 40 hours of volunteer time allotted each year.

Compensation & Benefits:

We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Tier 1 Customer Support Agent

(Remote- US Based)

JOB SUMMARY:

The Tier 1 Customer Support Agent is responsible for providing front-line support to customers via email, chat, and phone. Their primary focus is to address common customer issues and provide “how-to” support for product usage questions. They are responsible for resolving product or service problems by clarifying the customer’s questions and explaining the best solution to solve a problem while maintaining established Service Level Objectives. The Tier 1 agent is also responsible for identifying product problems and requests that require additional expertise or advanced troubleshooting and escalating those to the Tier 2 team after initial triage and collecting basic information.

A strong performer in this role will demonstrate a high sense of urgency in responding quickly and effectively to customer requests, the ability to promptly identify items that should be escalated, and a continuous desire to learn about Gingr and its customers.

RESPONSIBILITIES:

• Receive and respond to customer inquiries received via email, chat, and phone
• Classify inquiries based on severity and priority
• Investigate and/or resolve inquiries according to knowledge base articles and other reference materials
• Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 team
• Accept and retain ownership of requests, providing timely updates to customers until a resolution is reached or an escalation is needed
• Participate in providing support coverage on recognized holidays 2-3 times per year
• Assist with backup coverage for Tier 2 as needed, handling customer inquiries that are escalated by the Tier 1 Support team
• Outstanding written and verbal communication skills, including the ability to effectively interact with internal teams, partners, and customers
• Ability to multi-task in a fast-paced and constantly evolving environment
• Self-motivated to gain basic proficiency with new technologies such as Zendesk, slack, teams, Hubspot
• Ability to work independently or work in small teams
• Strong analytical problem-solving abilities

REQUIREMENTS:

• High School Diploma or equivalent
• 1-2 years of experience in a customer service or helpdesk role

PREFERRED:

• Experience troubleshooting software issues
• Excellent verbal and written communication skills
• Experience working in the pet-care industry is a huge plus

Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a erse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 9 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where erse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $31,000 – $41,895 USD per year

Excited about this position but the salary is a little below your expectations? Tell us what you need to make you happy, and we will see if we can make it happen based on how closely your skills and experience fit the qualifications of this position

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Videophone Customer Care Agent, Tier 1 (Remote)

Job Category: Cust Sup, Sales& Outreach

Requisition Number: VIDEO008050

Full-Time

Locations Salt Lake City, UT 84101, USA

Description

Job Summary

Customer Care Tier 1 Agents are responsible for answering calls through videophone from Sorenson trainers and customers nationwide. Duties include account management, giving basic customer support, troubleshooting, and providing training to customers on products and services to achieve a high-level of customer satisfaction.

This position is open to candidates residing in all states with the exception of California, New Mexico, Colorado, and Arizona.

Company Summary

Our Mission…Harnessing the power of language, we connect erse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase ersity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for erse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Essential Duties and Responsibilities

• Provide support to existing and potential customers with a range of answers to questions including but not limited to account, new product installation, and general questions.
• Promote company products, features, and services.
• Provide a friendly and supportive customer experience.
• Resolve issues received through email, videophone, live chat, and other contact methods.
• Provide support for the functionality and features of all applicable products and services.
• Follow department policies and procedures.
• Ensure compliance with FCC regulatory requirements related to the service.
• Complete other duties and projects as assigned.

Supervisory Responsibility

• This position has no supervisory responsibilities.

Travel Requirements

• This position has no travel requirements.

Education

• Required: High School diploma or better

Experience

Minimum Years of Experience

• Description: 1 Customer Service or equivalent experience.

Knowledge, Skills, and Abilities

• Positive attitude, team player, good interpersonal communication skills, and able to work across company departments.
• Candidate must have professional and courteous phone and electronic communications presence.
• Candidate must have the ability to write simple correspondence, the ability to effectively present information during one-on-one and small group situations with customers, clients, and other employees of the organization.
• Customer service — Knowledge of principles and processes for providing customer services. This includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.
• Active listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Able to complete work assignments independently or with minimal supervision and guidance.
• Must be able to manage time effectively.
• Must be detail oriented and proficient at multitasking.
• Strong adaptability and capacity to work in fast-paced environments.
• Employees must have a solid basic comprehension and application with using computers in an MS Windows environment.
• Must be able to type 45+ wpm.

Working Conditions and Physical Requirements

• Must be fluent in American Sign Language (ASL).
• Punctual and reliable attendance.
• Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
• Ability to sign using ASL for extended periods of time.
• Ability to lift and move equipment 30-50lbs.
• Must be able to work during day, night, weekend, and holiday shifts. Flexibility with shifts is required.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply at www.captioncall.com/careers

Equal Employment Opportunity:

Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Title: Customer Service Advocate, Commercial Auto

Location: United States

Pie’s mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

Like our small business customers, we are a erse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

The Customer Success Advocate is a key role for the Pie Commercial Auto team. This is a mid-level Customer Success team member who focuses on elevated customer issues and resolves concerns and requests from Commercial Auto customers and partners. Through a thorough understanding of Pie’s principal business offerings, the Customer Success Advocate assists the team in resolving concerns and develops opportunities to avoid concerns in the future. You will work across teams and collaborate with stakeholders and team members. This position will have daily contact with customers and agents to assist with questions and any high-volume transaction requests regarding a customer’s policy. Providing an excellent customer/agent experience in an easy fast way.

How You’ll Do It

• Provide responsive, timely, and relevant service to customers and partners
  • Handles advanced and elevated phone, email, and platform-based communication with customers and cross-functional partners to provide excellent customer service
  • Maintains SLAs set by the Customer Service team in a consistent and efficient manner
  • Works as a team member to handle:
    • Email requests
    • Policy issuance
    • Agency or Customer questions
    • Billing-related needs or questions
    • Mailing of documents
    • Follow-Up Communication
• Model the behaviors and strategies necessary to successfully interact with and Resolve complex issues for small business owners and partners in all channels
  • Applies Commercial Auto training and knowledge to policy, billing and agency questions, concerns, and production
  • Build relationships with partners and internal teams to provide consistent, excellent communication with customers
  • Seek resolutions to issues while also anticipating ways in which to prevent future issues
  • Voices the customer’s needs and advocates for the customer and their perspective
• Participate in ongoing training and onboarding for personal and peer growth
  • Support the onboarding and training of the new commercial auto customer service hires, including process training, and building out resource and training material

The Right Stuff

• A high school diploma or GED is required.
• 1+ years of customer service, administrative, or sales experience is required
  • 1+ years in a high-volume customer contact environment is preferred
• 1+ years of insurance industry experience required, commercial insurance highly preferred
• Current Property & Casualty Insurance license required
• Demonstrated problem-solving skills to develop sound processes and workflows
• Proficient communication skills to build strong and lasting relationships, ability to actively listen to customers to understand their needs and answer their questions clearly and concisely
• Knowledgeable about work products and can complete requests with advanced speed, accuracy, and consistency – reducing hand-offs wherever possible
• Proficient in Google Suite, ability to navigate and solve issues within all Google Suite applications
• Ability to handle stress well and handle multiple tasks simultaneously
• Ability to take phone calls and answer emails for up to 8 hours a day
• Proactive: Has the ability to think ahead and identify obstacles that may be hidden
• Developed Growth Mindset: Ability to receive and immediately apply coaching and feedback. Is open and adaptable to change.

Base Compensation Range:

$22$26.50 USD

Compensation & Benefits

• Competitive cash compensation
• A piece of the pie (in the form of equity)
• Comprehensive health plans
• Generous PTO
• Future focused 401k match
• Generous parental and caregiver leave
• Our core values are more than just a poster on the wall; they’re tangibly reflected in our work

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented inidual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information

Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.

Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.

Pie Insurance Announces $315 Million Series D Round of Funding

Built In honors Pie in its 2023 Best Places to Work Awards

Pie Insurance Named a Leading Place to Work in Colorado

#LI-REMOTE

#BI-REMOTE

Customer Success Consultant (Remote)

Location _Any Location – Remote, United States Category Sales and Sales Support Job Id 1269335

Compensation Range : $47,500-$72,000/yr based on experience

Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

What you’ll be doing:

• Resolve customer inquiries related to service/non-selling issues to ensure successful resolution and good customer experience enabling AM/AE to spend more time on selling
• On-board customers in partnership with AM to ensure a smooth onboarding process for our commercial contract accounts and new program implementations.
• Determine root cause of issues including, but not limited to, delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries.
• Assist in facilitating installations, relevant communications with updates to customer and account manager/executive
• Record and report on issues resolved—responsible for tracking all activity handled in Salesforce for each account and submitting reports to their manager
• Educate end users to leverage self-service options and/or customer service when feasible
• Implement or facilitate improvements to procedures, services, or products, as well as development of new ideas, methods, techniques, services, and products

What you bring to the table:

• Ability to interface at customer’s Manager, Director, or VP levels Strong business acumen
• Ability to manage a demanding and unpredictable workload with efficiency and poise to resolve issues, attempt to remedy uncontrollable issues and run a full circle solution for internal and external customers
• Strong knowledge of Business Essentials including facility and breakroom, technology products, business furniture, print and promotional products
• Ability to function independently with minimal daily supervision

Qualifications:

What’s needed- Basic Qualifications

• High School Diploma or GED
• 2+ years of business experience
• 6+ months experience using Microsoft Office

What’s needed- Preferred Qualifications

• Bachelor’s degree

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Interested in joining the team? Check out our perks and benefits !

Staples believes Inclusion is a verb and we encourage ersity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

WOO Network is looking to hire a Client Success Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Relationship Specialist

Remote

Apply

remote type

100% Remote

locations

United States – Remote

time type

Full time

posted on

Posted Today

job requisition id

R2314390

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you’ve landed in the right place.

Do you have amazing customer experiences and tell all your friends about it? That’s the type of feedback we hear from our customers every day! Our dynamic team of professionals help customers with their Auto and Home policies, using industry-leading digital applications and technology.

ABOUT THIS OPPORTUNITY

As a Customer Relationship Specialist, you would be handling inbound telephone calls or written requests from customers. No selling involved – your job is to make it easy to get things done by providing fast, high quality service experiences. No insurance experience is required either – we’ll provide you with all the training you need to get started with an assigned mentor and call coaches, plus you’ll receive ongoing training and support as you build your career at The Hartford.

This role could be a good fit if you:

• Enjoy helping customers over the phone
• Have the ability to learn insurance product and processes in a remote training environment
• Thrive in a fast-paced work environment
• Are able to commit to the training and work schedule
• Have a dedicated workspace free from distractions during work and training hours

Location: Remote

Start Date: November 6, 2023

Training Hours: 9:30AM-6PM EST Monday – Friday (5 weeks with no time off)

Post Training Hours: 9:30AM-6PM EST Monday – Friday

QUALIFICATIONS:

WHO YOU ARE:

• You are able to confidently handle customer requests and have a strong attention to detail, exceptional problem solving and critical thinking skills
• You can effectively communicate with customers while also using computer systems to research and process information
• You have prior customer interaction experience (preferred)
• You maintain a positive and professional demeanor
• You have a High School Diploma

BENEFITS:

• Medical, Dental, Life and Disability Insurance – EFFECTIVE ON DAY ONE!
• 19 days paid time off in your first full year
• Tuition reimbursement
• Paid volunteer opportunities
• Employee recognition
• Wellness program

And more!

For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$40,685 – $61,027

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Title: Customer Service Representative – Remote US

Location: United States

Position Requirements & Major Responsibilities

• Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.
• Provide technical support and fast-paced critical thinking to anticipate our customer s current and future needs.
• Strong work ethic and self-motivation with a commitment to succeed both inidually and as a team.
• Excellent interpersonal, written, and verbal communication skills.
• Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.
• Reliable in-home internet connection
• Dedicated, quiet, and distraction-free workspace

Prior Experience Required

• High school diploma or equivalent
• Proficiency in Microsoft Office and G-Suite
• Customer Service experience preferred

Benefits

• 401(k) matching
• Health, Dental & Vision Insurance
• Paid time off
• Paid training
• Employee Assistance Program
• Professional Education Coursework
• Tuition Reimbursement

Schedule

• Full-Time 8:00am – 7:00 pm ET (Varied Shifts)
• Rotational weekend availability required
• Some holiday coverage may be required

Customer Care Representative

REMOTE

time type

Full time

Overview

The Customer Care Representative position provides professional, quality, and “best in class” service for existing and prospective customers by using a consultative approach that reflects the culture and philosophies of Sunrun. This position involves activities including but not limited to inbound and outbound phone calls, email, live chat, letter, fax, data entry, and social media. This role is responsible for facilitating, analyzing, and resolving customer issues, providing product support and following up to resolve concerns in an accurate and timely manner.

Responsibilities

• Serves as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques
• Troubleshoots and problem solves customer’s issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times
• Completes, maintains, and processes pertinent paperwork and records with a high attention to detail to ensure accurate data is entered in CRM and other technology as needed
• Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management
• Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed
• Takes the initiative to obtain and consistently upgrade product knowledge
• Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed
• Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature
• Report any training needs or system error/discrepancies to supervisor
• Complete other tasks as deemed appropriate by supervisor
• Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position

Qualifications

• High school diploma or equivalent
• Minimum of 2-5 years of customer service experience
• Excellent interpersonal, verbal, and written communication skills
• Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
• Demonstrate an ability to maintain composure while diffusing and professionally negotiating a high-tension situation on a routine basis
• Strong retention skills with the ability to follow a process flow and/or script as needed
• Highly self-motivated with the ability to prioritize complex, ersified responsibilities, multi task effectively and execute tasks with minimum supervision
• Strong organization and time management skills
• Strong attention to detail and accuracy
• Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner
• Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer
• Ability to maintain a high level of confidentiality by handling sensitive and private customer information in accordance to Sunrun’s policies and regulatory requirements
• Embraces change and is flexible to the needs of the business and team
• Proven ability to meet deadlines and key metrics, work independently, as a team player, and drives results in a fast paced, team based environment
• Proven track record of reliability and a strong work ethic is a must

Starting salary/wage for this opportunity:

$15.50 to $19.42 per hour.

Other rewards may include annual bonus eligibility, which is based on company and inidual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions.

Title: Customer Support Specialist

Location: Remote, US

Company Overview

Casetext has led innovation in legal AI since 2013, applying cutting-edge AI to the law to create solutions that enable attorneys to provide higher-quality representation to more clients, enhance efficiency and accuracy, and gain a competitive advantage. Our leadership and contributions in legal AI have been recognized worldwide, including receipt of the World Economic Forum’s Technology Pioneer award for the development of AI-powered brief analysis tool CARA AI. Today, over 10,000 law firms from solos and small practices to more than 40 Am Law 200 firms rely on Casetext to elevate the quality of their law practice. For more information visit www.casetext.com.

About the Role

Casetext is looking for a Customer Support Specialist with 3+ years of experience to join our Customer Support team. Your job will be to speak to our customers about our legal research software products, including our newest product, CoCounsel, help troubleshoot problems with customers’ accounts, set up subscriptions, and support our Sales team. We are looking for someone with SaaS experience (legal industry is preferred), a person who is organized, has time management skills, great written & verbal communication skills and loves to problem-solve.

This is a full-time job that requires 40 hours per week. However, the job may not be done during traditional business hours during the workweek. We are actually looking for candidates who are open to exploring alternative work schedules, where a portion of the 40 hours per week can be performed in the evenings or on weekends. This role is entirely remote, but you must be based in the U.S. and authorized to work in the U.S & looking for candidates who can work EST & CST timezones.

Newest Product Overview: CoCounsel, built on GPT 4, is the first true AI based legal assistant for attorneys. It automates multiple time-consuming tasks attorneys perform regularly. It is flexible and powerful enough to be used by both solo practitioners and attorneys at AM Law 200 firms. It was launched on March 1st, 2023 and in its first month it generated multi-million dollars in ARR. It is on track to break through 8 figures in ARR soon. You’ll join one of the most-awarded and fastest-growing companies in the legal technology market.

As a Customer Support Specialist You Will

• Speak with customers via live chat, phone, and email to help them with their Casetext accounts and help them fix problems with their accounts
• Speak to leads about the benefits and features of Casetext’s software products
• Write articles for our help center on how to use our products efficiently and troubleshoot common problems
• Support our Sales team during sales

About You

• You have 3+ years of experience in a Customer Support role for a SaaS company
• Legal industry experience (including but not limited to: a JD, Paralegal or Legal Assistant experience) preferred, but not required
• You have experience using customer support software (Intercom, HubSpot, Zendesk, or similar) for live chat, as well as phone and email support experience
• You have strong communication skills & can explain complicated issues
• You are personable with a friendly and approachable tone and positive attitude. You are a customer relationship builder and a problem solver!
• You are calm under pressure and thrive in a fast paced work environment
• You are punctual and prompt, understanding and respecting deadlines and the need to respond quickly to customers
• You are tech savvy and comfortable learning new technologies
• You are flexible and can adapt well
• If you do not have prior legal experience, you are interested in learning about the law our customers are attorneys, and you will learn about what attorneys need for their practices and businesses in this role

Salary Range: $50-$60K with quarterly bonus opportunities

Casetext Benefits

• Competitive compensation
• Exciting and meaningful work with an ambitious and passionate team
• Medical, dental, and vision insurance is covered for you, and we cover 50% for spouses and dependents
• Health FSA & Dependent Care FSA
• Short-Term & Long-Term Disability
• Professional Development Budget
• Annual Wellness Budget
• One-time Technology Budget
• Flexible, remote-first work culture
• Generous parental leave
• Unlimited PTO
• We’re a close-knit team of smart, driven people who really enjoy working together

On August 17, 2023 Thomson Reuters acquired Casetext, Inc. Over the coming months, Casetext and Thomson Reuters will work together to integrate the business and employees into Thomson Reuters. More will be communicated in the coming months about the transition.

Casetext is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Customer Advocate – Billing

Remote – Work from Home

Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!

Job Summary

At Paycor, our Customer Advocates demonstrate success with establishing and maintaining positive working relationships with customers and peers. They must possess a passion for providing world-class service, be independently driven in our virtual first environment, can learn new systems and/or enhanced functionality within an existing system, and be agile and flexible in a fast-paced environment. The Customer Advocates will work through our queues to help support and empower our customers as they come to us seeking guidance in navigating our products. They are also expected to act as an advocate for Paycor by ensuring that our customers receive top notch service every time. Launching a career at Paycor as a Customer Advocate allows for meaningful and challenging work that sets associates up for elevated career growth and advancement.

Essential Duties and Responsibilities

• Support customer interactions performing basic functions within the Perform application in a team setting in a contact center environment
• Act as a front-line triage by taking ownership and troubleshooting the more time sensitive, urgent and less complex issues by developing solutions to customer questions
• Support customers as an advocate by educating and counseling them on procedures to eventually enable self-sufficient system usage.
• Monitor the Perform system and proactively identify actions needed to correct issues as they arise.
• Expected to identify and troubleshoot appropriate next steps for more complex cases that require research, then route them to the appropriate party
• Follow defined process to escalate items as needed
• Document and manage cases within applicable systems by reviewing, updating, and closing daily
• Leverage resources for troubleshooting solutions to client questions
• Prioritize a variety of tasks for quarter end and year-end processing and reporting
• Must be able to meet or exceed expectations with schedule adherence
• Meet or exceed productivity goals including case closure while balancing quality of each interaction
• Monitor pay planner and update scheduled payroll dates accordingly – Only PPS
• Attend internal meetings and huddles as scheduled

Requirements

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree preferred or 4 years equitable business experience required
• 1-2 years supporting customers via phone
• 1-2 years of multi-channel customer service experience
• 1-2 years of prior customer facing HCM or Paycor experience is a plus
• Proven excellence in customer service and relationship building skills required
• Effective organizational skills proven in a fast-paced, service-oriented position
• Familiarity with HCM software, including the ability to troubleshoot software configurations
• Ability to interface with multiple departments, multi-task, think on your feet and work independently
• Strong interpersonal, verbal and written communication skills
• Excellent understanding of Operating Systems and MS Office products
• Prior experience transferring knowledge to others in training environment or virtually; utilizing on-line tools such as Zoom, Go To Meeting or Skype preferred
• Ability to effectively solve problems by balancing detailed questions with creative solutions
• Adherence to schedule and role assignments to ensure timely responses

Paycor Total Rewards

We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most – the well-being of you and your loved ones.

Highlights include:

• A flexible virtual-first work philosophy
• An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor’s growth
• 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
• Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
• Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
• Paid leave for birth parents, non-birth parents, elder caregivers, and military support
• Sabbatical opportunities for tenured Associates
• Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
• Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges

We also offer competitive compensation determined by each inidual’s relevant experience, skills, and education. We anticipate the base pay for this position to be between $16.05/hr-$25.70/hr. In addition to base pay, Paycor Associates are eligible for a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you’ll still apply as there may be other positions that better align.