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Exodus is looking to hire a Customer Support Specialist (Oceania Time Zone) to join their team. This is a full-time position that can be done remotely anywhere in Oceania Region.

Consensys is looking to hire a Product Alignment Manager - Customer Success to join their team. This is a full-time position that can be done remotely anywhere in EMEA.

Location: AL-Montgomery

As a Customer Marketing Manager, you will spearhead the creation and execution of dynamic marketing campaigns aimed at expanding customer engagement and driving revenue growth. Leveraging both digital and physical channels, you will harness customer databases and cutting-edge marketing automation tools to engage targeted audiences effectively. Your deep understanding of our products, competitive landscape, and market positioning will inform strategic responses to inquiries, guiding qualified customers seamlessly to our sales team for conversion.

Join us in shaping the future of customer marketing and play a pivotal role in driving our company’s growth and success.

Position Title: Customer Marketing Manager

Location: US Remote

Key Responsibilities

• Develop and execute cross-sell and upsell campaigns that align with customer needs and company goals.
• Collaborate with product marketing and research analysts to identify segmentation, targeting, and personalization opportunities.
• Use insights to tailor campaign strategies for maximum relevance and impact.
• Identify opportunities for expanding customer relationships and increasing revenue through personalized offerings.
• Design and execute marketing campaigns that promote the adoption of new products, features, or services by existing customers.
• Collaborate with cross-functional teams (design, content, product marketing) to create compelling content, messaging, and visuals.
• Craft messaging that addresses customer pain points and demonstrates how additional offerings address their needs.
• Work closely with customer success, sales, and product teams to understand customer needs and align cross-sell and upsell campaign execution and support.
• Collaborate on customer communication and engagement plans with CX partners to ensure a consistent and seamless customer experience.
• Monitor and measure the effectiveness of cross-selling and upselling campaigns using relevant metrics.
• Provide regular reports on campaign performance and recommendations for optimization.
• Nurture strong customer relationships through personalized communication and value-driven interactions.
• Implement strategies to enhance customer loyalty and satisfaction.

What you bring:

• 5+ years of experience in marketing, customer marketing or related roles.
• Proven track record of developing and executing successful cross-sell and upsell campaigns.
• Strong analytical skills with the ability to interpret customer data and insights.
• Excellent written and verbal communication skills, with a customer-centric approach to messaging.
• Collaborative mindset with the ability to work effectively across cross-functional teams.
• Familiarity with customer relationship management (CRM) tools and marketing automation platforms.
• Data-driven decision-maker with a focus on measuring and optimizing campaign performance.

This position has a salary range of:

$75,500.00 – $113,300.00

Quadient, Inc. has standard ranges for all U.S. – based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Our Benefits Overview :

Company subsidized Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan with Strong Company Match
• Life & Disability Insurance – Company Sponsored
• Paid Vacation, Sick Leave and 12 Company Holidays
• Career & Leadership Development
• Tuition Reimbursement Program
• Company Sponsored Groups

About Quadient :

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages. Quadient has been helping customers since 1924. (That’s right, almost 100 years!). We are the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Every day – we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences. Because connections matter!

We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in erse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together .

The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

If you need assistance with the application process, please email us at [email protected] .

Title: Remote Customer Service Representative – Arizona Schools

Location: United States

Type: Full Time

Workplace: remote

Category: Customer Service

JobDescription:

Position Overview:

When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life!

What You’ll Do

• Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.
• Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.
• Strong work ethic and self-motivation with a commitment to succeed both inidually and as a team.
• Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.
• Set schedule during our operating hours between 10:30am – 7pm ET & 12:30pm – 9pm ET.
• Some rotational weekend availability required.
• Some holiday coverage may be required.

What You’ll Need to Succeed

• High school diploma or equivalent.
• Proficiency in Microsoft Office.
• 2 years of Customer Service experience required.
• 1 year of call center support experience preferred.
• 1 year of technical support experience preferred.

Who You Are

• A positive, friendly, and approachable personality.
• Must handle obstacles with grace, accuracy, and urgency.
• Ability to remain calm under pressure.
• Ability to work independently.

What We Offer

• 401(k) matching.
• Health, Dental & Vision Insurance.
• 20 days of PTO.
• 9 paid holidays
• Paid 2-week training.
• Maternity leave.
• 2 perfect days a year.
• 3 floating holidays (prorated from when you start).
• Growth opportunity and career path (Ability to learn additional brands to earn a pay raise).
• Bonus incentives monthly and quarterly.
• Employee Assistance Program.
• Professional Education Coursework.
• Tuition Reimbursement.

Streak is a CRM built on Gmail. We’re a remote-first team of 35 people across North America. We’re growing, very profitable, and our customers love us. We’re currently in the ‘goldilocks’ zone with product market fit, real revenue, and a flat internal hierarchy. You’ll have ownership over the customer experience and see your/user feedback implemented quickly.

Our support team is currently available to help users 7am-5pm PST. We want to improve the customer experience at Streak by extending the hours we’re available to offer live help to include the EU business day. You will be our first hire in the EU time zone and will be working mostly independently on the full spectrum of customer needs. Customer needs are resolved with a mix of chat, email and screenshare.

You’ll be responsible for the overall customer experience while the US team is (mostly) offline. You’ll also work closely with our Customer Success, Engineering and Product teams. You can expect to help users with best practices, technical troubleshooting, and billing/day to day needs. You can expect to help our internal teams by gathering and synthesizing product feedback, backing up our success team on technical questions, and improving our documentation.

As the first EU hire, our internal (and external) knowledge base will be your first point of reference when you have a question about Streak. You will help us catalogue where our documentation is incomplete or out of date. ‍

What you’ll work on

Some examples of work you’ll be responsible for include:

• Solve incoming chats and emails
• Create bugs and feature requests for engineering
• Improve our internal knowledge base
• Set up meetings to discuss Best Practices

Your strengths

• Ready to help yourself → you can work comfortably remotely and with a time zone offset from the majority of the team.
• A love of service → you find happiness in being on the front lines of helping customers. Repetitive questions are always an opportunity to help another human.
• A way with words → you know how to break down complicated software questions in writing or via screenshare.
• Attention to detail → you can capture the specific details to write a great bug report for engineering or create a compelling feature request.
• Results-oriented → you’re the missing piece so that our team no longer needs to adjust our metrics for business vs non business hours. You’ll be the reason we set more aggressive team goals and meet them.

How we work

When we said Streak is in the goldilocks zone, we meant it. Working at Streak means you’ll have resources to accomplish big goals.

As our only employee consistently available during the majority of your work day, you’ll be both the front line and also point of escalation. Your judgement will be valued in solving user issues as quickly and fairly as possible.

More about Streak

Streak frees small and medium sized business users from switching between their email, where all their work actually gets done, and the tools they are forced to use to manage that work (like Salesforce). We recognize that sales, hiring, partnerships, fundraising all happens in your inbox - so we’re building a meta layer on top of email that lets your team push these processes forward.

Streak is a growing, but more importantly, profitable company. Because of this we have the best of both worlds - nimble enough to have growth opportunities like a startup. But we’re not under the gun to raise a round in 9 months or die, so we can focus on building a foundation and a company that works for the long-term.

Join us

We hope the detail in this doc gave you a good sense of who we are and what we’re working on. Our goal was to make it an efficient use of your time. If you found yourself nodding along while reading, we’d love to hear from you.

The interview process is designed to mimc the expected real world working conditions, including asynchronous sections as well as working on real questions we’ve received in support.

If this sounds like a fit to you, the first step is to hit the Apply button above, fill out a short application, attach a Loom introducing yourself and we’ll be in touch!

As described above and in the Loom, you must be located in a European timezone in order to apply for this position.

Location: US Locations Only; 100% Remote; Freelance

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics. 

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location: US Locations Only

Location:  International, Anywhere; 100% Remote; Freelance

Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls for a ridesharing company).

You will interact with customers primarily through inbound phone calls, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings $6 USD per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics. 

Required Skills for Contractors:

💬 Good written and verbal communication skills in English and Spanish

✅ Experience with customer service 

🧐 Attention to detail with good problem-solving skills

🤗 Friendly and helpful tone of voice

🙌 Self-motivated, proactive, and resourceful 

👩‍💻 Good at using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🚪 Quiet, uninterrupted space

⌨️ Organized desk area

This is an opportunity specific to those providing service in Mexico.  

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

If you decide to enter into a contract with this client, you are agreeing to and acknowledging the terms and conditions outlined in the Gig Contract Overview (GCO for short!) PDF. This document presents a comprehensive schedule of obligations for this client.

Location:  International, Anywhere; 100% Remote; Freelance

As a contractor with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat or email, assisting them with all their needs. We prioritize providing excellent customer service and empowering our contractors to succeed in their roles. 

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $4 to $6 USD per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics. 

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

 Important Information  

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are able to work with contractors residing in Guatemala.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Title: Associate Customer Support Representative

Location: Remote, USA

Type: Full-time

Workplace: hybrid

Category: Customer Success

JobDescription:

Who you are:

You have 2+ years of Customer Service experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience. Does this sound like you?

If so, keep reading and apply today!

What you’ll do:

• Effectively resolve customer inquiries in a considerate and timely manner via email, chat, and phone
• Compose thoughtful, personalized responses for a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the rest of the team
• Make active contributions to help achieve team goals and successes
• Frontline support for customers and identify whether the customer request is related to user error, a bug, customer training, or a product feature

What you have:

• Passionate about customer support and about the role it plays in making a customer-centric team successful
• Ability to communicate technical problems in a elegant and tactful way
• Strong communication and writing ability
• Empathy, diplomacy, tact, and poise under pressure when working through customer issues
• Team player – works well with others in a collaborative environment
• Shift Requirements: Ability to begin shift at 6am ET
• [Nice to Have] Mortgage Industry Experience – Lock desk, Underwriting, Processor
• [Nice to Have] Technically Oriented – API, Postman, Kibana, JIRA, etc

Why join Polly?

• We are attacking a trillion-dollar market with gross inefficiencies and seeking to transform the way an entire industry operates
• We have an experienced leadership team that previously built large and impactful platforms
• Outstanding opportunity for professional growth and upward mobility
• Direct engagement with the decision makers and senior business leaders
• Competitive salaries
• 100% paid medical/vision/dental/disability/life insurance
• Flexible vacation
• Remote environment

Let’s get to know each other.

Polly is transforming the mortgage industry with its modern, data-driven capital markets ecosystem. Banks, credit unions, and mortgage lenders nationwide trust Polly’s revolutionary Product and Pricing Engine (PPE), Loan Trading Exchange, and actionable data and analytics to automate and optimize the entire capital markets value chain, helping their secondary teams operate faster, smarter, and more profitably. Polly was founded in 2019 by a seasoned team of technology and mortgage experts and is headquartered in San Francisco, California.

To learn more, follow Polly on LinkedIn or visit www.polly.io. Polly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, national origin, religion, sex, gender identity, sexual orientation, marital status, pregnancy status, disability status, veteran status, or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Customer Service Representative

Location:Remote, Remote, US

Requisition ID:8554

Description:

Firstsource Healthcare has immediate full time Work from Home positions available as Customer Service Agents.

The responsibilities for this position include but are not limited to the following duties:

Handling a high volume of inbound calls for Healthcare Member and Provider inquiries

Be able to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously

• Web camera visibility

Our agents start at $14 an hour base pay + $1 more per hour for attendance & performance bonus incentives

Training is 8:30am-5pm eastern time Monday thru Friday for 4-5 weeks.

Production schedules, after Training, range between 8am & 8pm EST

Opportunity to select a competitive benefits package (health, dental, vision, life, 401k)

Paid Time Off

• Must have Internet to include a router with Ethernet jack for connectivity toPC
• Must have a private workstation to perform your work
• Call center experience.Health insurance experience preferred.
• High School diploma or equivalent is required.
• 2 years customer service experience preferred
• Minimum typing speed = 30-35 wpm preferred
• Substantial understanding of the job
• Apply knowledge and skills to complete a wide range of tasks.
• Excellent written and verbal skills.
• Problem-solving skills.
• Basic knowledge of personal computers required
• Strong reading comprehension and writing skills
• Follow established procedures to meet customer needs.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

iubenda is hiring a remote Customer Success with Italian (HTML/CSS). This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

iubenda - Privacy & cookie policy generator for websites and apps.

AgencyAnalytics is hiring a remote Customer Support Specialist (Nightshift). This is a full-time position that can be done remotely anywhere in Canada.

AgencyAnalytics - All-in-one client reporting tool built for marketing agencies.

Title: Customer Service Representative V

Location: Remote US

JobDescription:

The Medical Surgical Group strives to enable earlier diagnosis, better treatment, faster complication-free recovery, and enhanced patient outcomes through less invasive surgical solutions.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result — and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

This will be a remote position, but the inidual must support the respective time zone for the assigned territory.

A Day in the Life

In this role as a Regional Account Service Representative (RAS), you will drive end-to-end coordination of the customer experience for the commercial team supporting regional customers. This includes but is not limited to coordinating and expediting resolution of issues across the offer-to-cash value stream including: pricing/contracts, order entry, order management. The RAS will drive optimal coordination between various stakeholders including sales, customer service, pricing administration, logistics, and distribution (internal and external) with an objective of optimizing the customer experience.

You will work in conjunction with Field Sales Management, Commercial Operations, Offer Development and Pricing, Customer Service, Logistics, Distribution, Sales Administration and Customer Rebates and other stakeholders who influence the customer experience spectrum, to identify opportunities to enhance process and to monitor and drive enhancements to the customer experience.

Responsibilities may include the following and other duties may be assigned.

• Understand quotation generation and assist field sales throughout the process.
• Dedicated Customer Service resource to improve efficiencies in capital, disposable order processing as well as contract processing.
• Key internal stakeholders in streamlining workflow between field sales and corporate business partners.
• Act a liaison between field sales and customer service to assist in product allocations, order tracking, suggested product substitutions, release dates, etc.
• Identify opportunities to improve customer and item master data associated with the targeted accounts and products
• Participate in the identification, design and implementation of continuous improvement across the value stream
• Working knowledge or ability to learn the nuances, of Surgical Innovations (SI) products, procedures, pricing, customer service, served channels, markets, business processes, systems, and overall contracting function.
• Critical thinking skills to interpret data and apply findings to identify solutions.
• A proven track record of collaboration and results through matrixed cross-functional teams; proven track record of contract success and innovative solutions- oriented approach.
• Proactively expedite the resolution of blocked/stuck orders in the specified territory.

Must Have: Minimum Requirements

High school diploma or equivalent

Minimum of 10 years of relevant experience in Customer Service or Logistics

Nice to Have

• Bachelor’s Degree
• Extensive working knowledge of SAP and associated transactions
• Detailed order-entry/order-management process knowledge
• Strong service acumen / positive, professional demeanor
• Strong interpersonal skills, ability to communicate clearly and effectively through both verbal and written medium
• Proficient in MS Office applications
• Sales/Commercial experience
• Ability to navigate the matrix

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive plan. Learn more about Medtronic Incentive Plan (MIP) and benefits here.

The provided base salary range is used nationally (except in certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.

Min Salary USD

49,920

Max Salary USD

74,880

Travel

No

Title: Customer Service Supervisor – JR101762_47099288305_9-7698

Location: KS-Topeka

Job Description

Job Description

Residency Requirements: Remote Worker, U.S. residents of the 50 states, and D.C.

Job Description:

The Service & Support Reclamations Supervisor is responsible for all the reverse logistic functions for course materials and company issued computer materials. Reporting to the Senior Manager of Customer Support, this position serves as the primary point of contact for the daily coordination and management of logistics associated with all return processes, as well as day to day Supervisory responsibilities of the Reclamations Team, which include ensuring key performance metrics for their team are met; prioritization of activities to complete; and being accountable to report the daily metrics and activities to the leadership team for the Customer Support department. This person is also responsible for ensuring that their team is aware of communications from the leadership teams; that they are following all policies/procedures and identifying opportunities where processes may need review to maximize efficiencies for support workflows. The Supervisor also works hand in hand with the Training team to onboard and provide coaching to all Reclamations Analysts.

Over 20 years ago, Stride was founded to provide personalized learning – powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed – however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.

Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers – whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.

ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable iniduals with disabilities to perform their essential duties.

• Identifies and documents work procedures, prioritize workflow and staffing resources, and communicate those strategies effectively to the team, senior management & multiple business units.
• Manages & reports on daily SFDC case load while looking for ways to improve SFDC and other key system Processes.
• Evaluates daily priorities and procedures while implementing new & existing return campaigns that target specific workflows.
• Develops new tools and resources to improve work efficiency, confirms all system processes are working appropriately and updates as needed.
• Performs replacement analysis making recommendations to both positively impact K12 and our agents.
• Manages third party mailing house vendor.
• Develops and manages agents’ success measurements and evaluates workflow metrics to conform to policies and procedures.
• Coordinates and manages computer return pilot programs as requested.
• Manages purchase orders and purchase requisitions for peripherals; manages peripheral inventory.
• Provides daily and weekly reports to senior management.
• Identifies forecasts, trends, obstacles, and opportunities that affect material and hardware reclamations.
• Constantly analyzing staffing, team dynamics for areas of improvement as well as business improvements suggested to decrease costs and raise collection efforts.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree or
• Three (3) year of experience in operations, enrollment, reclamations, or other relevant work OR
• Equivalent combination of education and experience
• Ability to clear required background check.

DESIRED QUALIFICATIONS:

• Management experience: coaching and motivating remote workforce, caseload management.
• Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.
• Ability to maintain a professional home office without distraction during our hours of operation.
• Attend virtual training via web cam.
• Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)
• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency, Salesforce.
• Ability to solve problems independently, quickly, thoroughly and to communicate resolutions.

Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.

• We anticipate the salary range to be $46,269.75 – 74,031.60annually. Eligible employees may receive a bonus. This salary is not guaranteed, as an inidual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

• This is a remote, work-from-home (WFH), position and open to residents of the U.S. 50 states and D.C.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Job Type

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Customer Service Specialist

Job Location – US-United States

Category

Customer Service/Support

Overview

Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees.Do you want to work in an environment where the word “Team” really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!

We are looking for aRemotePart-TimeCustomer Service Specialist. Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team. You will do this by taking inbound and outbound telephone calls. In addition, you will be working with both internal and external customers to ensure a high-quality customer service experience while having the benefit of working fromhome.

Benefits

• 401 (K) with generous company match
• Paid Time Off (PTO)
• Paid training
• Employee Stock Ownership Plan (ESOP)
• Propane Discounts

Responsibilities

• Works with customers on a daily basis to sustain and improve business relationships.
• Uses fact-finding sales methods to customize Ferrellgas programs and services to meet the customer needs and strives to obtain new business.
• Ensures accurate account setup, maintenance, and the closing of all customer account information.
• Handles all customer issues by following our customer complaint resolution policy.
• Performs soft collections for customers on credit hold or past due as well as some cash handling

Qualifications

• High School Diploma or equivalent
• 1+ years’ of customer service experience
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

PreferredRemoteQualifications:

• Windows 10 or higher operating system
• Computer must have 8GB of ram but preferably 16GB
• Hard wired to the modem is preferred
  • Minimum cable, or DSL speeds of 100MB with 10MB upload speed
• The use of hotspots of any type are not stable, or suitable from any internet provider.
• Apple products can be utilized, but nothing lower than 14.0 (High Sierra OS).
• Use of dual monitors is preferred but not required.

Electronic Agreement Entry/Templates Specialist

locations

Remote, United States

time type

Full time

job requisition id

REQ – 02969

Company : ABC Fitness Solutions

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

This position is directly responsible for the maintenance, mapping, and upload of electronic and paper documents, and taking inbound calls regarding this departments responsibilities. This position is responsible for conferring with account executives, account managers, onsite implementation managers, other client implementation employees and clients to collect and implement requirements set by the internal and external clients.

WHAT YOULL DO:

• Field internal calls and assist with discussions regarding Templates
  • Assist with escalation of issues and assist with clarification and provide advice for best practices
  • Use product knowledge and troubleshooting skills to resolve issues
  • Communicate effectively with external and internal customers to establish proper expectations
• Map and Upload all electronic documents into DataTrak
  • Updating the mapping of documents to match DataTrak configuration
  • Uploading new and replacement electronic documents into DataTrak
  • Present DataTrak demos for clients and 3rd party vendors as needed
  • Provide training to internal and external clients on template changes
  • Collect feedback and make revisions to templates as requested
  • Updating templates in IPad systems as needed
  • Inspect and verify that all ABC required information is included on the Electronic Document for final approval and prior to uploading to DataTrak
  • Collect feedback and make revisions as requested
  • Assist with the cleanup of new and existing templates
• Cross train and communicate with Product Implementation employees on template creation, and the template workflow
• Take calls from account executives, account managers, field support technicians and clients to implement changes to the templates
• Field questions pertaining to the clients member documents and templates
• Provide daily and monthly reports for external teams as needed
• Onsite support of EAE, template branding and collection of feedback as needed
• Provide updates on progress of templates, order delivery status, current location, estimated delivery dates, etc.
• Stay current and knowledgeable on all ABC products
• Attend scheduled training sessions
• Participate in department meetings
• Contribute to product development discussions
  • Works heavily with with implementation teams, CM team, and EM team to identify needed documentation and the best format for end-user application
  • Works with outside Vendors for optimum solutions for clients to ensure proper pricing and processes
  • Ensures cross team and cross department cooperation
  • Perform other duties as assigned by manager or management
  • Regular and reliable attendance required

WHAT YOULL NEED:

• Must type 40 WPM
• 1 Year experience with DataTrak or equivalent
• Knowledge of iSeries 870, CRM, ServiceNow, Microsoft Office Suite products, Outlook, Adobe Creative Suite, and DataTrak.
• Excellent organization, communication, phone, and writing skills with passion for good design and strong attention to detail
• Ability and desire to learn complex systems quickly
• Strongly developed analytical and troubleshooting skills
• High proficiency in documentation tools such as Adobe Suite and One Note
• Must be customer focused and service oriented
• Must be able to organize, prioritize, multi-task and complete work with multiple deadlines
• Must be able to work effectively under frequent interruptions and changing requirements
• Must keep designated work area clean and free of possible distractions
• Bachelors Degree or work experience equivalent (2 years)
• Computer skills in the Windows environment
• Some previous Adobe InDesign, Adobe PageMaker and Adobe Acrobat Experience (preferred but not required).
• Ability to problem solve using deductive reason skills in a timely manner
• Basic skills including but not limited to addition, multiplication and ision of whole numbers, decimals and fractions
• Flexibility and adaptability to frequent change

AND IT’S GREAT TO HAVE:

• Adobe PageMakeer and Adobe Acrobat Experience

WHATS IN IT FOR YOU:

• Purpose led company with a Values focused culture Best Life, One Team, Growth Mindset
• Time Off you pick when you want time off when its best for you!
• Days of Disconnect once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave we offer leave for when your family grows by two feet or four paws!
• Fitness Perk we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Discounts access to discounts with our partners, such as Dell, Microsoft & many more.
• Medical/Dental/Vision coverage
• EAP we get you help when you need it. Period.
• Calm App +4 enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! so many benefits we couldnt even fit them all here!

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this positionis $16 — $18.50/hour USD Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

Were committed to ersity and passion, and encourage you to apply, even if you dont demonstrate all the listed skillsets!

ABCS COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

Anchorage Digital is looking to hire a Member of Client Experience to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Webflow is hiring a remote Backend Engineer, Applied AI. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Webflow - Responsive web design tool, CMS, and hosting platform.

Bugcrowd is hiring a remote Customer Support Engineer. This is a full-time position that can be done remotely anywhere in India.

Bugcrowd - The world's #1 crowdsourced security company.

Location:  Philippines; 100% Remote

* * * This position is 100% remote from the Philippines * * *

VIPdesk Connect is a certified B-Corp, a women-owned US-based corporation, and a Best Workplace winner committed to delivering “more human” customer service. Our core values are central to how we do business and we have partnered with some of the world’s best iconic brands to provide virtual customer service solutions and provide an elevated customer experience.

As a remote Customer Service Representative, you’ll have the opportunity to use your experience and passion for customer care to deliver outstanding experiences to our client’s customers in the US and Canada through a variety of channels including phone, email, SMS, and chat. Your role is to handle all aspects of customer service with empathy, creativity, a problem-solving mindset, finding resolutions, and taking ownership of customer interactions using a variety of systems, tools, and resources.

* * * This position requires working from a secure home office 100% of the time. * * *

What You’ll Do

• Represent a erse range of products and brands with expertise, positivity, and a can-do attitude
• Respond to customer inquiries and requests through phone, chat, SMS, and email with a focus on phone communication
• Address questions about orders, accounts, products, services, and website navigation assistance
• Conducts initial troubleshooting and technical assistance to customers, resolving basic technical issues and escalating complex problems to higher support levels when necessary
• Show excitement and appreciation for our client’s brands, conveying their mission and values
• Take ownership of customer issues, solve problems, and exceed expectations with sound judgment
• Attend training and participate in cross-training opportunities to enhance skills and knowledge
• Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity
• Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their inidual differences, supporting initiatives to promote ersity and inclusion in the workplace

What We’re Looking For

• 1+ years of customer service in a Business Process Outsourcing (BPO) or call center industry
• High school diploma or equivalent
• Strong communication skills in English (both written and oral fluency)
• Technical proficiency and knowledge to troubleshoot issues, with the ability to learn and adapt to new systems and software
• Working knowledge of Microsoft Office Suite
• Respectful, flexible, and open-minded when dealing with a wide range of people
• Proficiency in identifying customer needs, asking effective questions, and guiding conversations to resolution
• Open to learning and growth, receptive to coaching and feedback
• Ability and stamina for clear and engaging extended phone conversation for the duration of a scheduled shift.
• Adaptable, self-motivated, and disciplined to work independently in a performance-based team
• Attention to detail and commitment to meeting quality standards
• Accurately document customer interactions
• Successfully pass pre-employment background checks as permissible by local and country regulations
• Own a cell phone that can be used for Multi-factor Authentication (MFA)
• Due to the home-based nature of this job, the team member is required to have reliable internet connectivity, speed and bandwidth, and a secured home-office environment that meets VIPdesk Connect requirements

Preferred Qualifications

• Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk)
• Previous remote work experience

Work Schedule Requirements

• Must have availability to work from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with a 1-hour lunch break), and all throughout your shift, you are expected to receive calls, chats, and emails to assist customers. You may be required to work a 1-weekend day (Saturday or Sunday) each week. Schedule may change based on business needs.

Selected candidates will work in the Philippines under local payroll system and statutory benefits.

Who We Are

At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and above all, happiness.

VIPdesk Connect is committed to fostering, cultivating, and preserving a culture of ersity, equity, and inclusion. Our inidual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified iniduals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Rarible is looking to hire a Customer Success Specialist to join their team. This is a full-time position that can be done remotely anywhere in Americas, or the United States.

Title: Customer Service Representative

Xcel Solutions

Location: United States

Type: Full Time

Workplace: remote

Category: Customer Service

JobDescription:

At Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community.

Position Overview:

When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life!

What You’ll Do

• Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.
• Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.
• Strong work ethic and self-motivation with a commitment to succeed both inidually and as a team.
• Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.
• Set schedule during our operating hours between 9am – 5:30pm ET or 10:30am – 7pm ET.
• Some rotational weekend availability required.
• Some holiday coverage may be required.

What You’ll Need to Succeed

• High school diploma or equivalent.
• Proficiency in Microsoft Office.
• 2 years of Customer Service experience required.
• 1 year of call center support experience preferred.
• 1 year of technical support experience preferred.

Who You Are

• A positive, friendly, and approachable personality.
• Must handle obstacles with grace, accuracy, and urgency.
• Ability to remain calm under pressure.
• Ability to work independently.

What We Offer

• 401(k) matching.
• Health, Dental & Vision Insurance.
• 20 days of PTO.
• 9 paid holidays
• Paid 2-week training.
• Maternity leave.
• 2 perfect days a year.
• 3 floating holidays (prorated from when you start).
• Growth opportunity and career path (Ability to learn additional brands to earn a pay raise).
• Bonus incentives monthly and quarterly.
• Employee Assistance Program.
• Professional Education Coursework.
• Tuition Reimbursement.

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you’re excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn’t align perfectly with every qualification listed. We are committed to building a erse and inclusive workplace, and we believe that ersity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don’t hesitate to take the leap and apply today!

Colibri Group is an equal opportunity employer that is committed to ersity and inclusion in the workplace. Colibri Group prohibits discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.

Modern Treasury is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Modern Treasury - Payment operations solutions that automate the full cycle of money movement.

Title: Customer Support Rep I NP

Location: Remote, US

JobDescription:

At Nearpod, we believe teaching is the most important job in the world. Every day, we reach students through our learning platforms on Nearpod.com and Flocabulary.com. We have erse backgrounds, but a shared goal of putting teachers and students first in everything that we do. We have won numerous awards including EdTech Digest’s 2018 Company of the Year. Recently, we were acquired by Renaissance to support the shared mission of accelerating learning for all. We’re looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningful. We’ve adopted a remote-first culture, and our erse team is based across the US.

The Customer Support Rep I will serve as a key point of contact for Nearpod and Flocabulary support-related issues. The ideal candidate will have exceptional customer support skills and the ability to communicate effectively with educational staff via phone, email, chat, and virtual meetings. In addition to demonstrating technical skills in all types of devices, we require experience in efficiently guiding others to successfully use online-based education solutions over the phone, email, chat, and virtual meetings. Quick problem solvers with the ability to prioritize helping a large customer base will thrive in this growing, fast-paced environment.

Job Responsibilities

• Ability to effectively resolve a large number of customer support-related issues/inquiries knowing that each engagement benefits educators and students.
• Ability to self-research, and learn new features or updates involving the support of our core products of Nearpod and Flocabulary.
• Ability to probe, identify, and document the scope of customer’s issue(s) and provide technical narrative accurately within support documentation and channels.
• Ability to work comfortably within the Mac OS environment, Salesforce, Google Suite, MS Office, and additional internal software used to support the customer.
• Quickly respond to all incoming tickets be it via phone, email, and chat.
• Time management working in a remote environment to effectively accomplish all goals assigned.
• Work to achieve an overall 95% or above satisfaction rating with the rest of the Customer Support Team.
• Demonstrate consistency in high-quality of support with customers while showing knowledge of both the product and our internal processes.
• Ability to identify, document, and communicate any trends or issues for escalations internally or to other departments.
• Participate in the ongoing education of our products to support our customers and provide feedback to the product development team.
• Take an active part in providing and contributing to a positive team culture that is based remotely across the country.
• Be comfortable educating, coaching, and positively supporting others.
• Effective in innovating and adapting our support roles to the needs of an evolving educational customer base.
• Train additional support members on product activation for high-volume seasons.
• Ability to adapt to evolving duties and projects needed to fulfill the team’s needs.
• Associate’s degree (Bachelor’s preferred) in information technology, instructional technology/design, education, or a related major.
• Experience in K12, higher education, or EdTech preferred.
• Experience with school and district terminology and hierarchy relationships with respect to structure and change management.
• Experience with entitlement and license management.
• 1-3 years of combined experience in customer-facing technology/data support.
• Knowledge of Excel formulas, order of operations, and data types.
• Experience using Salesforce preferred.
• Demonstrated exceptional problem-solving and technical troubleshooting skills and practices.
• Detail-oriented with an ability to self-manage a daily stream of incoming cases.

All your information will be kept confidential according to EEO guidelines.

Salary Range: $40,000-$50,000.

This range is based on national market data and may vary by experience and location.

Benefits for eligible employees include:

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, underrepresented iniduals, protected veterans and iniduals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an inidual in any group or class protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATIONS

Renaissance also provides reasonable accommodations for qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition ([email protected])

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For information about Renaissance, visit: https://www.renaissance.com/

Customer Success Associate (US – Fully Remote)

New York, New York

Permanent

USD60,000 – USD80,000 per year

Opportunity for growth and expansion in your career.

Flexible working environment.

About Our Client

Our client is a fast-growing generative AI start-up that has grown from 2 to 100+ employees in just four years. They raised over 100M to date and are actively expanding in the US.

Job Description

Key responsibilities include:

• Nurturing client relationships through calls and emails.
• Providing support and guidance to customers regarding their business plans and inquiries.
• Collaborating on projects to enhance the overall customer experience, including integrating AI technologies

The Successful Applicant

The successful candidate has experience working with Zendesk (or similar platforms), strong relationship building skills, and proactive problem-solving abilities.

What’s on Offer

This role offers competitive compensation, generous PTO, work from home support, employee perks platform and more! This is an exciting chance to join a growing company in the US.

Job summary

Sector Sales

Sub Sector Account Manager

Industry Technology & Telecoms

Location New York

Contract Type Permanent

Job Reference JN-042024-6395119

Customer Support Specialist

Department

Customer Support

Employment Type

Full Time

Location

Remote

Workplace type

Fully remote

This is an incredible opportunity to join averyfast growing startup as one of the first few people on the Support Team.

This is a customer-facing role requiring relationship management skills and technical knowledge. You will work with business leaders to understand their needs and map beehiivs solutions to their goals. As a Customer Support Specialist, you will work with the customer throughout their entire lifecycle: from onboarding to ongoing support to renewal, while coordinating with internal teams to provide the best support possible.

The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. We respect each other as iniduals and know work is just one part of life; we want you to have the flexibility and support you need to achieve fulfillment in your personal and professional lives.

Ideally you will have:

• 2+ years of working in a similar support role
• Prior experience working with Zendesk and other support tools
• Excellent customer relationship management skills
• Solid communication, listening, and writing skills
• Ability to problem solve and resolve client issues
• Strong organization skills: able to work independently with little direction when necessary
• Genuine excitement about scaling a nascent platform
• An ownership mentality
• Experience working at an email platform is a huge plus

What you will be responsible for

• Act as the main point of contact for any customer escalations to drive resolution in a timely, proactive manner
• Be available to potentially work nights, weekends, and holidays
• Become the customer advocate to drive cross-functional projects and initiatives across Sales, Product and Support
• Work diligently to unblock and assist users to achieve their desired outcome
• Create and build thorough documentation and processes to assist both users and improve internal processes
• Contribute towards building a world-class support team

We’ll take care of you

• Competitive salary
• Stock Options
• Health, Dental, and Vision Insurance
• 401(k) employer match
• Unlimited PTO (mandatory 10 days per year minimum)
• Annual IRL Retreats
• Unlimited book budget
• Wellness Day Off each month

Customer Service Agent

Job Details

RemoteType

FullyRemote

Salary Range

$20.11 – $23.53 Hourly

Description

We LOVE that you are interested in learning more about this role and what makes Lovesac unique!

WHO we are?Here at Lovesac, our Lovesac Family is comprised of a erse team who exemplify the following values:

• Core Values: Top Ambition, Willing to sweep floors, Grit
• Aspirational Values: Customer Centricity, Only A Players, Executional Excellence, Consciousness
• Table-Stakes Values: Positive, Passionate, Collaborative,Flexible, Self-starting, Self-aware, Candid, Empathetic, Inclusive, Insatiable Learners

We are committed to working and succeeding by incorporating our Guiding Principles into every aspect of our business:

We can all win together

We Offer Our Full TimeAssociates:

• Paid Time Off & Holiday Pay
• Sales Incentive Program
• Inaugural Grant Equity Award
• 401K Matching Contribution
• Paid Parental Leave
• Medical, Dental, Vision Benefit Plans
• Health Savings andFlexibleSpending Accounts
• Life/AD&D, Short Term and Long-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Financial Wellness Tools
• Associate Discounts
• Pet Insurance

Associateswill be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesacs policy and plan documents.

Our Purpose:

At Lovesac, we are committed to bringing Total Comfort to millions of homes. That means having furniture that can evolve along with them as life unfolds.

From Sactionals, The Worlds Most Adaptable Couch, to Sacs, The Worlds Most Comfortable Seat, Lovesac products provide peace of mind where others cannot. Our products can adapt to fit almost any space and style and look like new forever. This enables a new way of living, where people can continue to invest in, add to, and evolve their furniture instead of adding it to the landfill, which is good for families and our environment.

What We Believe:

Love. It is the name we live up to. It is purposefully and meaningfully woven into every aspect of our business. We champion building meaningful relationships as we foster a culture that embraces and celebrates the experiences, beliefs, backgrounds, expertise, talent, and iniduality of everyone. We seek to promote love and happiness with all that we do. #LoveMatters

The Role:

As our Customer Service Agent, you are responsible for supporting our retail, web and customer services by providing customer support to our online visitors via chat, phone and email. As a Customer Service Agent, you have a passion for the product and use your knowledge to sell, help and educate our customers. You are a proven salesdriverand strive to exceed goals.

Summary of Key Job Responsibilities:

• Responsible to meet or exceed all goals and key performance indicators (KPIs).
• Demonstrates competencies in customer focus, problem solving, relationship building influencing and results focus.
• Provides customer satisfaction within 24 hours through effectively and timely resolution of a variety of customer inquiries.
• Increases revenue through the execution of various sales initiatives.
• Uses resource documentation for reference and training tools provided to deliver exceptional customer service.
• Meets productivity and quality standards as outlined in your key performance indicators (KPIs).
• Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on Lovesac values and organizational requirements.
• Handles all customer service issues professionally capable of achieving a collaborative resolution.
• Able to identify issues and determine when to appropriately escalate.
• Assists the team and management with projects and tasks as needed.
• Maintains a calm demeanor and manages issues professionally and respectfully in accordance with our company standards.
• Acts with integrity and trust at all times, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.
• Perform any other duties as requested by management

Requirements & Qualifications

• High School diploma required.
• Minimum of 1-year experience in a Call Center environment or comparable Customer Service experience.
• Must beflexibleto work various shifts as needed, including evening, holidays and weekends.
• Proficiency utilizing MSOffice utilizing Word, Excel; PowerPoint a plus, POS systems and experience w/NetSuite a plus.
• Capable and willing to learn new systems and processes.
• Able to prioritize with proven time management skills and adaptable to a changing business environment.
• Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.
• Able to multitask and manage multiple projects simultaneously while meeting deadlines consistently.
• Ensure accuracy and provide correct information to customers to resolve issues and meet client expectations.
• Must have solid analytical and problem-solving skills.
• Able to thrive in a collaborative environment and work cross functionally throughout the organization and with external customers.
• Must be able to collaborate cross functionally with internal and external customers.
• Comply at all times with the standards, procedures and policies in the Lovesac Employee Handbook.
• Able to embrace change, manage responsibilities and create efficiencies.
• Continuous mindset of customer centricity todrivebusiness results and engagement with the brand.
• Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Able to move objects (including medium to large furniture items up to 25 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
• Consistent ability to work both remotely and report into Corporate Headquarters or designated showroom, as required and in accordance with Lovesac policies, CDC and State Guidelines.
• Must reside within 50 miles of a Lovesac Showroom location.
• Able totravelas required by the manager to out of town meetings and conferences using various forms of transportation.
• Must possess a strong work ethic and exemplify The Lovesac Values:

Lovesac Core Values

Aspirational Values

Table-Stakes Values

Bitfinex is looking to hire a Customer Support Specialist to join their team. This is a full-time position that can be done remotely anywhere in Vietnam or on-site in Ho Chi Minh City.

Title: Customer Support Engineer

Location: Remote in the United States

Type: Full-Time

Workplace: remote

Category: Support

Job Description:

About Starburst

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!

About the Role

As a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration, and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensure that customers receive appropriate and timely service.

We’re looking for highly motivated iniduals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.

Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.

Working hours are 7am – 4pm EST.

As a Customer Support Engineer at Starburst you will:

• Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
• Contribute to our customer-facing self-serve knowledge base
• Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
• Enthusiastically participate in ongoing personal learning including active participation in team training and development
• Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers

Some of the things we look for:

• Big Data (Hadoop, Data Lakes, Spark)
• Docker and Kubernetes
• Cloud technologies (AWS, Azure, GCP)
• Security – Authentication (LDAP, OAuth2.0) and Authorization technologies
• SSL/TLS
• Linux Skills
• DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash

The base salary range for this US full-time position is $85,000 – $105,000 (+ bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.

Why build your career at Starburst?

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!

Starburst Data is a erse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more erse perspectives we have at the table will only serve us to make a better team and company.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#BI-Remote #LI-Remote

Deel is hiring a remote Junior Customer Success Manager, APAC (Mandarin Speaker). This is a full-time position that can be done remotely anywhere in Singapore.

Deel - Payroll and Compliance for International Teams.

WP Media is hiring a remote Customer Support Engineer at Imagify. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

WP Media - We want to make the Web better.

Title: Customer Support Compliance Supervisor

Location: Remote

Type: Remote

Workplace: remote

Category: Customer Support

JobDescription:

About Us

Open Loot is pioneering the web3 gaming industry by creating a seamless platform for player-owned economies. Our comprehensive marketplace enables sales, auctions, and rentals, all designed to enhance community engagement and simplify digital ownership. Committed to empowering developers and engaging gamers, Open Loot is setting the standard for the future of gaming through collaboration and accessible technology.

Customer Support Compliance Supervisor

As the Customer Support Compliance Supervisor, you will ensure that all customer service operations comply with legal regulations, company policies, and industry standards. Your oversight will include areas such as KYC procedures, 2FA resets, management of email address modifications, account suspensions, and user offboarding. This role demands effective collaboration with the legal team, fraud and payment departments, and customer service agents to ensure the integrity of customer interactions and transactions.

Responsibilities:

• Oversee all aspects of compliance such as KYC, 2FA resets, email updates, and account suspensions. Ensure all customer service operations adhere to legal and company policies.
• Supervise a team of senior customer service agents, providing guidance and support for compliance-related issues. Promote a culture of compliance awareness and accountability.
• Work closely with the Risk and Payment Departments to stay updated on regulatory changes, address fraud concerns, and mitigate risks effectively.
• Maintain detailed records of compliance processes and resolutions. Regularly assess and enhance compliance practices, implementing best practices for continuous improvement.
• Regularly provide comprehensive reports and updates on compliance performance and issues to management and key stakeholders
• Ensure that all compliance-related issues are resolved within the stipulated time frames according to SLAs, pushing for efficiency and timely resolutions.

Requirements:

• Proven experience in a compliance-related role or strong evidence of analytical and problem-solving capabilities, preferably in a B2C environment.
• Strong problem-solving skills with the ability to analyze complex issues and propose effective solutions.
• Exceptional attention to detail and accuracy, especially when handling sensitive user information.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams.
• Self-motivated and independent, with a proactive approach to compliance management.
• Full-time availability with the flexibility to adapt to changing priorities and deadlines.

Desirable:

• Familiarity with legal regulations, particularly in the crypto industry.
• Bachelor’s degree in business, law, finance, or a related field.
• Leadership experience, with the ability to lead and motivate a team towards common goals.
• Knowledge of Zendesk and Jira ticketing systems.

What We Offer:

• Fully remote work, with a yearly company offsite.
• Experience working with gaming veterans who’ve created titles with a gross aggregate revenue of over $10B USD.
• Unlimited PTO with holidays + local national holidays, per region.
• Experience creating a new IP with franchise potential.

Title: Senior Technical Customer Support Engineer

Location: Remote – United States

Type: Full-Time

Workplace: remote

Category: Customer Support

JobDescription:

Onfido lets people prove their identity anytime, anywhere. We’re creating a more open digital world by connecting them to the services they love and need simply, speedily and safely – whether they’re renting a car or opening a bank account. We’re building a full-service suite of AI-powered identity verification solutions with fairness and inclusiveness at their core, and were awarded ‘Outstanding Leader in Accessibility’ and ‘Best Innovation in Algorithmic Bias Mitigation’ and ‘Best AI product in FinTech’ awards at CogX

We are a global, established, technology company having surpassed $130M in annual recurring revenue (ARR) with a prominent position in the global marketplace, and have been repeatedly recognized for our performance and innovation. In 2023, we’ve been awarded ‘Best Fraud Detection and Prevention Company of the Year by Frost & Sullivan, featured as a Strong Performer by Forrester in its 2022 Identity Verification Wave, and named to the CB Insights Fintech 250 for the fourth year running. We’ve received over $200 million in funding from investors such as TPG Growth, Microsoft, and Salesforce to achieve our vision. We partner with hundreds of businesses to help millions access services every week – from billion dollar institutions to hypergrowth unicorns. We support checks in 195 countries, and 2,500+ document types. With over 1,200 customers worldwide and 500 employees

Our goal is to work together to promote and celebrate an inclusive and erse community. Collectively, all Onfidoers are committed to creating an environment where everyone can be themselves, and where differences are celebrated. We encourage people from all backgrounds and cultures to come together to solve some of the world’s most interesting problems.

The opportunity

Onfido is looking for a full-time Senior Customer Support Engineer to join the Global Customer Support team as it expands its 24/7 coverage.

As a Senior Support Engineer, you will be responsible for providing third-level customer support to ensure successful run of integrations with Onfido’s SDKs, API, and no-code solutions. You will become an expert of Onfido’s product offerings, and provide high level technical support to our customers. This role requires programming skills and sits in the Customer organization.

This is the right role for you, if you like:

• Being a Customer’s hero. Understanding priority of requests, capturing the required details for a timely resolution and suggesting the best way of achieving a customer goal. You focus on response time and customer satisfaction.
• Joining a great company that is leading in tech and disruptive in the Identity Verification space.
• Acquiring a deep knowledge of AI technologies and Onfido’s product suite. You will get to learn something new every day as we develop our products and services.
• Looking for opportunities to improve internal processes and represent the “voice of the customer” within Onfido.
• Working with people who inspire and being an inspiration for others. We are proud of our world-class culture, where people are encouraged to share ideas and learn from each other.

We use a lot of exciting technology. Our engineers are flexible about technology and pick the right tool for the job:

• Python, Ruby and Elixir for our service code
• Mobile Apps Development Skills is a MUST
• Customer Support Skill is a MUST
• Strong communication skills
• React and Redux for frontend work
• TensorFlow for Machine Learning / Computer Vision
• Kubernetes and Docker to package and run services
• AWS for underlying infrastructure
• You can learn more about our product engineering team and the work we do on our Onfido Tech blog.

Essential Skills:

• Overall work-experience of 5+ years in a Customer Service or software support role
• BSc/MSc in Computer Science, Engineering or other science subjects
• Experience in Support case management and reporting tools such as Salesforce Service Cloud, Jira, Looker, Datadog
• Practical experience in coding & scripting using at least one programming language: ideally Ruby, Python, JavaScript or SWIFT
• Practical experience with SQL databases
• Deep knowledge / experience in testing mobile applications using AndroidStudio, Xcode, React Native and Flutter SDK as well as web applications
• Experience with AWS cloud platform
• Able to work with logs and build hypothesis to unfold complex problems
• RestAPIs experience
• Demonstrated ability to understand the problem statement and troubleshooting complex technical issues with ease, this may include outbound contact with customers for additional information and resolution
• Personal commitment to quality and customer satisfaction
• Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in a timely manner
• Work directly with Engineering and Product teams to resolve the issues customers have reported
• Empathy and the desire to help others
• Sense of urgency, ability to prioritise tasks based on business priorities
• Can work independently and make decisions even when limited details are available
• Diligence, patience and friendliness, even when things need to move fast
• Self-starter, able to learn new technologies “on the fly”
• Excellent written and verbal communication skills with the ability to to clearly articulate solutions to complex technical issues

Preferred Skills:

• Experience in mobile application development
• Experience providing SaaS technical support for international customers

The salary range for this full-time position is from $85,000 to $128,000. It may vary depending on your interview performance, level at Onfido’s career Path.

Base salary is just one part of our total rewards package which additionally includes share options, performance bonus or commission for eligible roles, and competitive benefits. Ranges are based on function, level, location and are benchmarked against similar companies.

Inidual pay decisions are based on a number of factors, including skills, experience and interview performance. Your Talent Partner can share more about the specific salary range for your location during the hiring process.

#LI-LS1

Onfido Culture

Onfidoers share a set of core values and want to hear from you if you believe in:

• Succeeding together; you work collaboratively and put the team first
• Taking pride; you care about quality, producing great work and customer / user outcomes
• Creating customer buzz; you demonstrate a strong user / customer focus
• Learning things & sharing them; you have a natural curiosity and default to sharing knowledge with others
• Finding a better way; you’re adept at finding solutions, experimentation and innovating to make things better

Benefits

We’re committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You will receive:

• 25 days annual leave plus a day off for your Birthday
• 10 paid holidays.
• 10 paid sick days.
• Two paid volunteering days per year.*
• Rich health, vision, and dental benefits are offered via our partner TriNet. TriNet gives you the flexibility to choose a plan that suits you and Onfido now covers 100% of the cost of our elected base plans for you and 50% for your dependents
• Life Assurance
• 401(k) match up to 4% of your total salary*. You can contribute what you like (up to the annual federal limit).
• Generous paid parental leave
• Free mental health coaching provided online
• Life enrichment allowance of up to $100 per month to use for services including gym, yoga, fitness classes, massages, childcare, and therapy
• Dedicated learning opportunities including using tools like Learnerbly with availability to use for learning resources such as books, coaches, conferences, courses, podcasts, and more
• Our open and transparent culture is reflected in our “Better Together” motto and we bring this to life by meeting once a week for our global weekly roundup (OnThursday); holding quarterly team socials, and other company-wide social events
• Expense up to £300 (or local equivalent) to purchase workstation setup equipment
• The opportunity to become a member of Onfido’s resource groups in order to learn different skills in our belonging groups after 3 months

Onfido Balance

Personal hyper-growth requires a fast-moving environment, a clear career development plan and—crucially—looking after ourselves.

Onfido Balance is the toolkit we’ve developed to succinctly communicate our benefits offering:

• Our Body benefits prioritise health, wellbeing, exercise and recovery.
• Our Head benefits are focussed heavily on learning whatever your learning style, mental wellness and flexible working.
• Our Heart benefits are framed around sharing our success with our peers, our local communities and our future selves in the form of equity, corporate social responsibility and better togetherness.

Check out Life at Onfido via our LinkedIn Careers Page!

Onfido is committed to creating a erse and inclusive work environment. We’re always on the lookout for talented, passionate people and encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion. If you need reasonable accommodation at any point in the application or interview process, please let us know.

Title: Customer Support Agent

Location: Remote

Type: Contract

Workplace: remote

Category: Operations

JobDescription:

Journey Clinical is on a mission to transform the growing mental health crisis by accelerating the adoption of frontier treatments that lead to lasting improvements in clinical outcomes. We have built a turnkey healthtech platform to safely and effectively expand access to a powerful modality known as Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP). In our patient-centered collaborative care model, licensed psychotherapists in the network take on the psychotherapy, while Journey Clinical’s in-house medical team takes on patient eligibility, treatment plan and outcome monitoring. Our platform gives psychotherapists passionate about PAP the infrastructure and support required to become empowered KAP providers, while enabling higher standards of patient care and enhanced clinical outcomes.

We have recently closed a successful Series A round led by Union Square Ventures, and are backed by a number of top-tier investors including AlleyCorp, Fifty Years, Able Partners, Gaingels, Palo Santo, PsyMed Ventures, Coalition Operators, Christina Sass co-founder of Andela, Edvard Engesæth, MD co-founder of Nurx and, Hans Gangeskar co-founder of Nurx.

We are building an open-minded and inclusive workplace where you will have the opportunity to grow and collaborate with a erse team of high performing iniduals. Our team combines extensive experience in business and healthcare. We are mission driven and strive to make the workplace stimulating, ethical, rewarding, and fun. Together, we will be working at the cutting edge of a groundbreaking field that is reshaping mental health and we will make a direct impact on people’s lives.

Here’s what you’ll do day-to-day:

• Manage day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails)
• Provide support to therapists to ensure success along their treatment journey
• Bring feedback and share insights with the team on common themes expressed by therapists
• Work with your direct manager to (i) escalate open questions and concerns (ii) collaborate with cross-functional teams to drive continuous process improvements and deliver a world-class support experience (iIi) execute experiments and document knowledge bases/saved responses for better serving patients

Responsibilities:

• Assist with coordination of scheduling, rescheduling, and canceling therapist appointments as required
• Manage therapist inquiries and requests through our email communication system
• Provide tech support for therapists struggling with account access
• Coordinate with operations and therapist success teams to ensure requests are responded to in a timely manner
• Monitor the therapist journey to identify and mitigate potential issues as well as discover opportunities to improve the process
• Oversee the processing of therapist credentials submitted to our platform

Profile:

• Team player who is passionate, detail oriented and a strong communicator
• 3+ years of related work experience in client service and support
• 2+ years of experience in medical industry, particularly if you have worked in mental health
• Knowledge of CRM systems, particularly Zendesk and Gmail
• Customer-first mindset, deep work ethic and dedication to the highest level of support
• Comfortable working remotely in a telehealth fast-paced startup environment
• Interest for the field of psychedelic-assisted psychotherapy to transform mental health

What we offer:

• Competitive hourly salary
• Flexible working hours
• Growth opportunities and a high level of freedom
• We aim to set our team members up for success and offer a clear path for career advancement and personal growth
• Work with a team of industry leading experts, who are highly collaborative, disciplined, and who have fun working together

The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic assisted psychotherapy and make a positive impact on the lives of 100M+ people who are suffering from depression and anxiety in the US today!

We recognize healthcare is a universal concern and tackling the mental health crisis will require team members with different strengths from all walks of life. We are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.

If you feel discouraged by the job description because your skills don’t exactly match please apply anyway. We likely missed something and are open to expanding our understanding of the role.

Exodus is looking to hire a Customer Support Specialist (EMEA Time Zone) to join their team. This is a full-time position that can be done remotely anywhere in EMEA.

Title: Customer Support Agent (HCF Global)

Location: Remote

JobDescription:

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YCs Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

About the Role

We are looking for customer-centric iniduals to service our marketplace with empathy and judgment. You own your customer’s issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer’s first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments.

Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.

Day-to-Day Responsibilities

• Process customer contact and deliver prompt solutions through phone, chat, and email
• Communicate and collaborate with different departments
• Investigate, research, and resolve customer issues
• Handle tough and dissatisfied customers politely and professionally
• Track and follow up on all customer requests in a timely manner
• Manage conflicting priorities
• Provide outstanding and exceptional customer service
• Must have weekend availability

What Sets You Apart

You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You’re genuinely curious and take initiative to solve problems when you see them.

Why work at CBH?

• Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.
• Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
• Personal and professional development opportunities. If you’re interested in developing a particular skill or learning more about a particular part of the business, we’ll give you the opportunity to learn

System Requirements (NO CHROMEBOOKS, NO LINUX OS)

• Minimum 20Mbps wired internet connection
• CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
• RAM: minimum 16GB or higher
• Boot Drive: using SSD
• Wired headset
• Quiet working environment
• Steady power and internet

We operate 24/7 and work on a rotating roster, including weekends.

Commercial Auto Claims Representative

Remote in the United States

Full time

APD Claims Representative – CH10IN

Claims Representative – CH09CN

Were determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford is seeking a Commercial Auto Claims Representative. Under general supervision, this position is responsible for obtaining and maintaining essential information in order to handle Commercial Auto claims. Claims is a fast-paced, high-production, high-volume environment that focuses heavily on customer service and accuracy. Under general supervision, this position is responsible for obtaining and maintaining essential information in order to handle Commercial Auto claims. Claims is a fast-paced, high-production, high-volume environment that focuses heavily on customer service and accuracy.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our offices and will have the expectation of working in an office 3 days a week (Tuesday through Thursday).Candidates who do not live near an office will have aremote work arrangement, with the expectation of coming into an office as business needs arise.

Responsibilities:

• Handling of claims which includes initial file intake, review coverage for accurate application based on policy interpretation, execute accurate and timely payments, investigate mitigation opportunities on the file including subrogation, manage file to timely resolution, and complete all data integrity components.
• Investigating Commercial Auto claims to determine liability exposures and subrogation.
• Successful handling of property damages to include estimates, rental, and total losses of vehicles.
• Managing claim deadlines and developing jurisdictional expertise.
• Handling first and third-party claim files in a manner consistent with claim quality standards and goals.
• Accurate reserve analysis for loss, to include excess exposure recognition.
• Strong customer service and teamwork, answering claim calls in a prompt and professional manner, while backing up other team member calls.
• Taking ownership of all calls to resolution.
• Participation in phone queue to drive customer satisfaction.

Qualifications:

• Bachelors Degree or minimum of 4 years of Auto claims Adjusting experience inclusive of coverage and liability investigations preferred.
• Demonstrated capacity to multi-task in a structured work environment.
• Ability to utilize multiple systems to handle/process claims with strong keyboarding skills.
• Problem solving and critical thinking skills are a must.
• Strong attention to detail.
• Excellent telephone and interpersonal skills with a focus on the customer.
• Strong time management, organization, and attention to detail.
• Proficient in OneNote, Word, Excel, Outlook.
• Ability to breakdown explanations of complex process and rules into manageable information.
• Must have a winning mindset that is focused on continuous improvement, teamwork, and delivering fast, quality service for our customers.
• Excellent oral and written communication.
• License(s) by state/jurisdiction preferred.
• IIA, AIC, CPCU, SCLA preferred.

Additional Information:

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our offices and will have the expectation of working in an office 3 days a week (Tuesday through Thursday).Candidates who do not live near an office will have aremote work arrangement, with the expectation of coming into an office as business needs arise.

• As a condition of your employment, you must obtain and maintain a State Adjuster’s License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.
• As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.
• For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartfords total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$48,480 – $72,720

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Title: Customer Support Specialist (Remote)

Location: US

JobDescription:

The Customer Support Specialist (CSS) will be responsible for managing and triaging all requests that come through support. These responsibilities include, but are not limited to

• Owning all emails, requests and questions that come through the support channel
• Assessing each issue and understanding where it should be escalated
  • Customer Success Management (CSM) team for customer workflow issues
  • Product (via Shortcut) for bug or software issues
• Performing minor maintenance and correction tasks within the Reconstruct platform
• Maintaining a fair understanding of Reconstruct to effectively troubleshoot support issues
• Assessing and triaging hardware issues that are sent through support
• Providing weekly updates to the Head of Customer Experience and Customer Success Management team on the following
  • Number of tickets created
  • Number of tickets closed
  • Number of open tickets
• Provide beta testing for new features released by product
• Updating technical documentation as appropriate

Skills Required

• Excellent understanding of Zendesk
• Excellent technical writing skills
• Ability to manage and triage issues
• Strong communication skills
• Strong technical troubleshooting skills

This position will report to the Head of Customer Experience. There is no anticipated travel associated with this role.

Title: Customer Care Advocate – (Tuesday – Saturday 10am-6:30pm CST)

Location: Remote US

JobDescription:

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care…Join Us Now!

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities:

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools – especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor’s Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

What’s In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of LinkedIn Learning classes and so much more!

FLSA Status: Non-Exempt

#LI-WB-1

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

$17—$22 USD

As a part of our core values, we ensure a erse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified iniduals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]

About iRhythm Technologies

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

Bitrefill is looking to hire a Customer Service Agent to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

CUSTOMER SUPPORT REPRESENTATIVE

at AstroPay

So Paulo, Brazil

AtAstroPay, we believe in empowering people to reach their full potential and to be part of an innovative and forward-thinking company. Our goal is to provide a cutting-edge online payment solution that goes beyond just a traditional wallet. We are dedicated to creating a dynamic and challenging work environment that fosters creativity, innovation, and a strong sense of community among our team.

Our multinational and multicultural team is made up of talented and motivated iniduals who are passionate about delivering the best possible experience to our customers and users. We value teamwork, collaboration, and a can-do attitude, and were always looking for new talent to join our growing company.

If youre looking for an exciting opportunity to work with a dynamic and innovative company, AstroPay is the perfect place for you. With our entrepreneurial spirit and drive to succeed, we offer an environment where you can grow both personally and professionally. Join us today and be part of our mission to revolutionize the online payment industry.

PRIMARY RESPONSIBILITIES & EXPECTATIONS:

As aCUSTOMER SUPPORT REPRESENTATIVEat AstroPay, you will be at the forefront of our customer interactions, providing timely first assistance to our users via email and chat.

Your role is instrumental in addressing user inquiries, troubleshooting issues, and enhancing our platform’s user satisfaction. The ideal candidate possesses some experience in customer service, is fluent in both English and Portuguese or English and Spanish, and is adept at utilizing digital channels such as chats, emails, and social media platforms. As a key member of our customer support team, you will play a crucial role in ensuring our customers receive timely and accurate assistance, contributing to an exceptional overall customer experience.

• Respond promptly and professionally to user inquiries via email or chat, demonstrating excellent written communication skills.
• Ensure user complaints are handled with empathy, patience, and efficiency, aiming for first-contact resolution whenever possible.
• Provide accurate information about AstroPay’s virtual wallet features, card services, bill payments, and other offerings.
• Troubleshoot and resolve basic account-related issues users encounter, offering clear instructions and solutions.
• In cases requiring advanced expertise, you will escalate issues to other agents of different levels within our team, as well as collaborate with other teams, ensuring a swift and effective resolution of users’ tickets.
• You will be expected to contact and respond to 120 unique customers per day, either by chat or email channels.

CORE COMPETENCIES AND SKILLS:

• Bilingual proficiency in English and Portuguese or English and Spanish.
• Some experience dealing with customers, preferably in a digital environment.
• Strong written communication skills, demonstrating empathy and patience in customer interactions through digital channels such as chats and emails.
• Strong customer service orientation with a focus on delivering exceptional experiences.
• Flexibility to adapt to changing priorities and willingness to work varying shifts.
• Ability to escalate cases appropriately and collaborate with other departments when needed.
• Goal-oriented with the ability to achieve daily conversation targets.

BENEFITS:

• Flexible hours: We are results-oriented.
• Professional growth: Take off your professional career. Explore your passions.
• Fully remote: Work from anywhere.
• AstroTeam: Get in touch with your team and have fun.
• AstroPay House:Meet and connect with AstroPayers in all the world.
• Training: Keep on building your knowledge with EDX platform.

Customer Care Representative

Remote

Contracted

Mid Level

Customer Care representatives are a critical part of the team at DriveSavers who help communicate with iniduals who have experienced data loss, by walking them through the process in order to understand the complexities of recovering data from damaged devices.

Were looking for effective communicators with a passion for both written and verbal communication as well as iniduals who are seeking job satisfaction knowing youre helping people restore memories they thought may have been lost forever.

Experience and Education

Required Skills and Experience

• Excellent interpersonal, organizational, and communication skills
• Great customer service skills
• Strong attention to detail
• Able to work independently as well as part of a team
• Able to analyze and evaluate customer needs
• Able to prioritize and meet deadlines in a fast-paced environment
• Must have passion for staying ahead of current and future technologies

Job Duties Include

• Receiving inbound calls pre-service, service, and post-service
• Outbound call follow-up
• Working directly with data recovery engineers to report engineers findings
• Answering questions about the technical process of data recovery and associated pricing

If you have some of the qualifications but not all, please tell us why you think you should be considered.

Benefits

• 100% remote/telecommute
• Ongoing Training
• Events and Celebrations
• Friendly Workspace
• Green Business

From Employees on Glassdoor

• Fun work environment, rewarding knowing that we get irreplaceable data back for customers.
• Amazing work environment. Excellent incentives that encourage us all.
• Friendly, inviting, and supportive work environment.
• Great training, room for growth.
• Engaging and manageable workload.
• Each day brings new challenges with new and older technology.
• Snacks and beverages are stocked regularly.
• You feel valued as an employee. Comfortable work environment and strong incentives.
• Drawings for various concerts, regular season and championship playoff (NHL, NFL, MLB, NBA) tickets, and other cool attractions are commonplace.
• Its been great to work as an inidual to make a difference to customers and work next to others with that same goal.
• Small business with a work environment that feels like a family, while also being known as the leader in data recovery.

Enter is hiring a remote Customer Success Associate. This is a full-time position that can be done remotely anywhere in the United States.

Enter - We get doctors paid faster than anyone on Earth.

Sift is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Sift - The leader in digital trust & safety.

Agorapulse is hiring a remote Customer Support Hero (Europe). This is a full-time position that can be done remotely anywhere in Europe.

Agorapulse - Take control of your social media.

Framework is hiring a remote Escalations Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Framework - We know consumer electronics can be better for you and for the planet.

Bitso is looking to hire a Customer Support Agent - Argentina to join their team. This is a full-time position that can be done remotely anywhere in Argentina.

Customer Support Specialist

Remote – USA

Brandwatch CX

Regular

Remote

Brandwatch, a Cision product,empowers over 5,000 of the worlds most admired companies to understand and engage with customers at the speed of social.

Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in todays fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.

Operating and serving clients the world over, Brandwatch has 17 offices across the globe and more than 1,000 employees worldwide.

As a Customer Support Specialist, reporting into Support Management, you are working within the boundaries of 1st tier support, while in close collaboration with Technical Product Specialists, Customer Experience and our fantastic R&D team.

Primary Responsibilities:

• • Reply to customer inquiries via supported communication channels
  • Identify, replicate, and report validated product issues to the R&D team
  • Identify and log feature requests
  • Follow-up on customer inquiries upon issue resolution/feedback from R&D
  • Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat
  • Take ownership of support tickets and be responsible for funneling them through all process stages until a resolution has been reached
  • Maintain an overview of submitted cases to R&D, and flag internal SLA breaches
  • Escalate support cases based on severity levels and associated business risk assessments
  • Be an expert on the Brandwatch product suite and its features as they are launched and engage in feature tests
  • Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members
  • Participate and contribute to roundtables, calibration and training sessions within support and cross-functional departments

It is expected that you:

• • Provide professional, timely and high-quality customer service throughout your engagement with prospects and customers
  • You are excellent at communication and are able to translate technical terms/causes into a customer-friendly language
  • Report product issues & feature requests accordingly to the defined processes. templates, and information requirements
  • Take clear ownership of your cases, while yielding collaborative work on your co-workers cases in their absence
  • Are able to flag risks and detect opportunities throughout your interactions with customers, and channel that information to the appropriate internal stakeholders.
  • You are a product expert, and always up to date with the newest release features and their use-case

Your performance will be evaluated based on:

• Adherence to Customer Support’s Service Level Agreement across all channels for customer inquiries
• Support quality metrics (e.g. Tone of Voice, Ticket handling, etc.)
• Customer Satisfaction rating
• Your communication skills – both for internal entities and customer-facing
• Product knowledge

$50,000 – $54,000 a year

For Iniduals based in Colorado, Washington, New York, and California Cision is required to disclose a salary range for this role. This compensation range of $50,000-54,000 is specific to Colorado, Washington, New York, and California, however base pay may vary depending on a range of relevant factors.

If youve found our job opportunity interesting but you dont meet all of the requirements, its still worth applying. Wed love to hear from you!

At Cision, we’re revolutionizing the way brands connect with their audiences. We provide PR, marketing, and social media professionals with the tools they need to excel in today’s data-driven world, enabling them to see and be seen, understand and be understood by the audiences that matter most. Our deep expertise, exclusive data partnerships, and award-winning products, includingCisionOne,Brandwatch, andPR Newswire, empower over 75,000 companies and organizations, including 84% of the Fortune 500, to achieve their goals.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe ersity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledgeand named a Top Diversity Employer for 2021 byDiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and erse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified iniduals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please [email protected]

Please review ourGlobal Candidate Data Privacy Statementto learn about Cisions commitmentto protecting personal data collected during the hiring process.

Customer Support Operator with Spanish and English languages

Worldwide

• RemoteOK
• Full-Time

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

Currently we are seeking a dynamic and customer-focused inidual to join our team as aCustomer SupportOperator. As a Customer Support Operator, you will play a crucial role in supporting customer inquiries.

Working schedule: 2/2 day-day/night-night (GMT+3, Cyprus time)

Tasks in the role:

• Answer customer inquiries via various channels;
• Provide accurate information about the products of the company;
• Resolve cases in timely and professional manner;
• Maintain and update the company`s system.

Requirements:

• Fluency in Spanish and English languages both written and verbal;
• Previous experience on a similar position would be considerate as an advantage;
• Customer focus personality;
• Great communication and analytical skills.

We offer:

• Remotework model;
• Competitive remuneration;
• Professional courses: from Coursera to Harvard;
• Friendly, enjoyable and positive environment.

As a part of the Quadcode team, you’ll become a vital player in our mission to empower traders anddrivefinancial success. Join us today and be a part of a community that values talent, innovation, and dedication.

Your journey to financial achievement starts here with Quadcode!

#LI-Remote

Location:  Puerto Rico; 100% Remote; Freelance; Part-Time

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

💵 High pay rates

Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls for a ridesharing company).

You will interact with customers primarily through inbound phone calls, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings $12 USD per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Contractors:

💬 Good written and verbal communication skills in English and Spanish

✅ Experience with customer service

🧐 Attention to detail with good problem-solving skills

🤗 Friendly and helpful tone of voice

🙌 Self-motivated, proactive, and resourceful

👩‍💻 Good at using technology, including computer applications and software.

Technology & Equipment Requirements:

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🚪 Quiet, uninterrupted space

⌨️ Organized desk area

This is an opportunity specific to those providing service in Puerto Rico.  

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.