Re-Entry Enrollment Counselor
Job no:493813
Work type:Administrative (Full Time) Location:Remote (within United States) Categories:Admissions/Recruiting/EnrollmentJob Title:Re-Entry Enrollment Counselor
Reporting Relationship:Associate Director of Re-Enrollment Qualification
Unit:National & Global
Department:SEP Strategic Enrollment & Partnerships
Campus Location:Online/Remote
Summary of Position:The inidual in this position has primary responsibility to assist students who have withdrawn from the university and wish to return to complete their degree program. As the primary representative of IWU to students seeking to re-enroll, the person filling this position must have excellent knowledge of the degree programs and a superior general understanding of the target audiences for which the programs are designed. Working in consultation with the Associate Director of Re-Enrollment, this person assists in developing and modifying plans to recruit, enroll, and retain students for these programs.
Duties and Responsibilities
- Apply the re-enrollment processes and contact strategies to serve students in a timely manner through the process of discovery, admissions, and enrollment process
- Initiate contact to a newly withdrawn student within 48 hours of the withdraw
- Coach students through a healthy process of discovery and exploration on their re-enrollment options, which includes building rapport, uncovering concerns, exploring learning styles and obstacles that may have caused the withdrawal
- Accurately maintain student records in the contact management system to insure proper reporting, forecasting and projecting of enrollment efforts and fruitfulness
- Manage efforts and fruitfulness to balance student re-enrollment activities (Calls, Talk Time, Emails, etc.) and student servicing activities (Applications, Clearing, Registration, and Class Close, Class Starts, etc.)
- Effectively work along side a team of peers to develop efficient processes and procedures that contribute to the growth of the team, department and university as a whole
Qualifications:According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Education
- Associate degree required, bachelor degree preferred
Experience
- Minimum of one (1) year of experience in college recruitment, sales, marketing, and/or public relations preferred
Required Skills
- Superior communication skills (verbal and non-verbal)
- Advanced computer skills with word processing, email, spreadsheets, Internet, database usage, etc
- Ability to relate well with working professionals and students
- Excellent multi-tasking skills
- Superior organizational and interpersonal skills
Diversity Statement
IWU commits to create a community that reflects kingdom ersity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each members earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.
LIMITATIONS AND DISCLAIMER
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
location: remoteus
Customer Service Representative –Remote
location
Remote
Full time
Job Description:
Sharecare is the leading digital health company that helps people no matter where they are in their health journey unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize inidual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each inidual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.
Job Summary:
The Customer Service Representative (CSR) handles calls and provides a high level of customer service always extending courtesy and professionalism. The CSR addresses inquiries, resolves issues, and assists with patient and/or client related concerns while effectively recording communications accurately and consistently. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs, and suggest/promote alternative products or services.*This is a remote position and can be located anywhere within the United States.
Essential Functions:
- Identify, evaluate, and prioritize callerneeds, questions, and concerns.
- Formulate plans of resolution and respondappropriately and efficiently.
- Maintain and restore customer satisfaction and partner with other teams as needed.
- Perform problem analysis, problem determination and recommended resolutions to thecallers in accordance with standard protocol.
- Proactively educate caller on program benefits.
- Meet or exceed established call center metrics, attendance standards and quality levels.
- Use computer tools to accurately process and document information.
- Develop rapport with callers and appropriately adjust communication style.
- Provide accurate information aboutSharecare programs and services.
- Escalate issues internally and follow up on escalated issues.
Qualifications:
- High School Diploma
- Prior experience in a customerservice-relatedfield preferred
- Great communication skills
- Must be able to multi-task
- General working knowledge of Microsoft Word &Outlook
- Computer keyboard proficiencyand internet navigation skillsrequired
- Have the ability towork effectively with others in a teamenvironment
- Ability to thrive in a fast-growing always changingenvironment
location: remoteus
Title: Support Specialist
Location: Remote
Type: Full-time
Workplace: remote
Category: Customer Experience
JobDescription:
Appcues is looking for a Support Specialist to join our team! We’re building a team of driven, focused people who want to make a meaningful impact helping our customers build something their customers will love. You’ll be empowered to put customers first daily. Support is more than just spending your time hammering away at a queue-it’s proactively making help even easier to come by, and anticipating the needs and questions of our customers before they have them. This position is fully remote!
Your responsibilities will include:
- You’ll be helping our customers with all support-related issues by providing excellently written emails and/or video chat support
- Conduct training sessions for our unmanaged customer base to remove friction from their customer journey
- Work closely with our CX, Finance, and Sales teams to make sure that customers are adequately provisioned for the products and features they are subscribed to
- Strategize ways to help maintain retention and drive for growth within our month-to-month customer base
- Ensure our records are up to date and billing or account provisioning requests are handled completely and fully
- Deactivate and add accounts to our Denylist upon cancellation
You may be a great fit if…
- You have a curious mind and a desire to learn – you might not have all the answers but you are eager to discover them
- You have worked previously in a Billing support role and understand the ins and outs of SAAS billing processes
- You have experience working at a remote-first company and are comfortable working remotely
- You like empowering users with the knowledge to do things for themselves in the future, not just fixing things for them
- You love collaboration. You want to work with members of the support team and teams outside of support to do what’s right for the company and the customer
- You’re an A+ listener and communicator. You can synthesize feedback and be the voice of the customer to help your teammates become better marketers, designers, builders, and more. You’ll also be eager to spend your days speaking with customers on the phone, via email, and through chat
- You’re ardent about figuring things out and comfortable being uncomfortable. Our team is small, but we’ll give you the autonomy to help build better processes and continually improve
- You’re driven and goal-oriented. With so much freedom and autonomy, it can be difficult to stay focused. Striving towards the prize on the day-to-day is what aligns us as a company
- More than anything else, you are empathetic and have a genuine desire to help other people. Culture fit and drive to help are more important than experience
Note – Appcues uses a market-data driven approach to setting compensation ranges, and pins compensation ranges to data provided by third-party organizations. This range is for all US-based candidates and is built to be competitive nationwide by utilizing ranges for the Greater Boston area, regardless of where in the US an employee lives (or later relocates). This range represents salary-based compensation and does not include our equity package (in stock options), 401k match, or other benefits including an office setup budget, tech budget, training and education budget, and co-working space reimbursements. Actual compensation offered to a successful applicant may be based on job-related experience and other factors consistent with applicable law. For non-US based candidates, Appcues adjusts salary ranges based on cost of labor in each market. If you have questions on the pay range in your country, the recruiter will be happy to discuss specifics during your introductory conversation.”
About Us
Appcues’ mission is to help teams deliver experiences their users love. Our vision is for every software company to embrace product-led growth, resulting in more engaged and happier users.
Our Benefits
100% remote – We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. This won’t change post-COVID as we are committed to being 100% remote for the long-term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and we get together annually for a fun off-site retreat.
Well-being – You’ll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave.
Fair pay – Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market value
Home office and tech budget – Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology.
Coworking space, on us – Home office not cutting it? We’ll reimburse your monthly coworking fees.
Equity – We want everyone invested in our success. We grant every employee equity in the company.
Transparency and collaboration – We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns., and an annual learning stipend.
Flexible Time Off – We believe time away to reflect and explore makes us all more productive, so employees don’t accrue vacation time – they work with their managers to schedule time off when they need it, consistent with our Flexible Time Off policy. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays.
location: remoteohious columbus
Title: Senior Customer Service Representative
Location: OH-Columbus; US Remote
JobDescription:
What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
Shift: Monday-Friday 8:30am-5:00pm EST
Remote Details: You will work from home, full-time.
As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.
Responsibilities
- Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
- Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
- Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
- Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
- Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
- Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
- Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
- Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.
- Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
- Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
- Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
- Redirects customers to applicable in-house resources as necessary.
- Supports general post-sales issues resolutions as necessary.
Qualifications
- 3-6 years of experience preferred
- High School Diploma, GED or technical certification in related field or equivalent experience preferred
- Experience with medical billing preferred
- Experience with insurance verification preferred
- Prior Call Center or Inbound Call experience preferred
What is expected of you and others at this level
- Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
- In-depth knowledge in technical or specialty area
- Applies advanced skills to resolve complex problems independently
- May modify process to resolve situations
- Works independently within established procedures; may receive general guidance on new assignments
- May provide general guidance or technical assistance to less experienced team members
Anticipated hourly range: $17.60/hr – $25.19/hr
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPa y
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
Agorapulse is hiring a remote Customer Success Manager - EMEA (fluent German/English). This is a full-time position that can be done remotely anywhere in EMEA.
Agorapulse - Take control of your social media.
customer successnon-techremote canada
Bench is hiring a remote Client Success Specialist. This is a full-time position that can be done remotely anywhere in Canada.
Bench - Online bookkeeping and tax filing powered by real humans.
location: remoteus
Title: CX Associate
Location: Remote
JobDescription:
At Havenly, we believe that everyone deserves a beautiful home they love. Founded in 2014, we’ve grown into the #1 interior design service in the country.
We’re reinventing the way that people design and shop for their homes, making custom furniture and interior design delightful and accessible for all. Although we’re headquartered in Denver, we offer both online and in-person services, operating design studios on both coasts and throughout the US.
Alongside our award winning design services, we proudly own and operate some of the best home furnishings brands in the business including Interior Define, The Inside, and The Citizenry. Our family of brands is growing and were looking for amazing people to join us on this journey!
As a Customer Experience (CX) Associate at Havenly, you will be responsible for providing frontline support to our clients. We work tirelessly to create delightful interactions with our customers and have fun doing it. This opportunity may be perfect for you if youre not only a true people person but a problem solver at heart. Youre incredibly resourceful, tech-savvy, and know how to maintain perspective and levity in a very fast-paced and ever-changing environment. Not every customer will be happy, and not every situation will be easy, but you recognize that you have the opportunity to turn everything around and truly make someones day.
The Details:
- We are a fully remote team, and to excel in this role, you will need access to your own computer, access to a stable high-speed internet connection and a quiet workspace to ensure clear professional interactions.
- This is a full-time, hourly position with a schedule of primarily 40 hours a week. Ability to work a flexible schedule, including weekends and holidays is required. Working hours will generally range from 9am – 5pm MST (Tuesday-Sunday).
- The hourly compensation for this position is $18/hour
- Our total rewards package includes accrued PTO, paid holidays, Havenly discount programs, and 401K w/employer match
What Youll Do:
- Provide friendly and efficient support to customers via various communication channels, including email, chat, and phone, to address inquiries and troubleshoot problems.
- Investigate and resolve customer complaints, order discrepancies, and return requests, ensuring that each issue is resolved to the customer’s satisfaction within established guidelines.
- Develop in-depth knowledge of our product offerings, platform features, and policies to provide accurate and informative responses to customer inquiries.
- Offer clear and professional communication with customers and vendors, maintaining a positive and empathetic tone.
- Maintain detailed records of customer interactions, issues, and resolutions in our customer support system for future reference and reporting.
- Collect and report customer feedback, suggestions, and recurring issues to the relevant teams within the company to help improve our services and products.
- Collaborate with other team members, including sales, logistics, and product teams, to ensure a unified and seamless customer experience.
- Follow company policies, guidelines, and best practices to ensure consistency in customer support and data protection.
What Youll Bring:
- 1-3 years experience in a similar customer-facing role.
- Familiarity with ecommerce platforms and proficiency in using customer support software and tools.
- Excellent written and verbal communication skills, as most customer interactions will occur through digital channels.
- Strong time management skills to meet daily/weekly goals and work independently.
- Empathetic and patient attitude towards customers, strong problem-solving and conflict resolution skills.
- Adaptability and a willingness to learn and grow alongside the company.
- Havenly is an Equal Opportunity Employer. Havenly’s employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
- Applicants must be currently authorized to work in the United States.
As a company, our goal is to make everyone feel good at home and that starts right here, at Havenly HQ. We celebrate our differences and encourage everyone to bring their true selves to work each and every day. Throughout the journey of each of our team members, as a company, we take pride in and commit to ensuring that everyone feels valued, heard, welcome and has equal opportunity to thrive. With the above stated, Havenly is committed to cultivating a erse and inclusive team. We are open to candidates of all backgrounds and encourage you to apply if interested.
location: remoteus
Customer Experience Analyst
United States
BizOps /
Full Time /
Remote
We are looking for a motivated Customer Experience Analyst who will be at the forefront of ensuring customer satisfaction by providing exceptional support and assistance to Torch users. This position will work with customers directly via various channels, including live chat, email, SMS, and phone as a product expert to educate and guide users for the most effective Torch experience. They will also serve as a liaison between customers and various internal teams, addressing inquiries, troubleshooting issues, and contributing to the continuous improvement of our platform based on customer feedback.
This role will be a client-facing role largely spent interfacing directly with users from dental practices to understand and resolve issues within the expectations of our high-standard KPIs that measure efficiency and quality of customer interactions.
The expected working hours for this role will be 9 AM – 6 PM Mountain Time (11 AM – 8 PM ET).
While you may not see it as a patient, dental practices are busier than ever and require more efficient ways to operate optimally. Torch helps them streamline their supplies and associated paperwork so they can have more resources to deliver better patient care. As Torch grows, one of our main priorities is making sure our customers see us as an essential part of their office operations with access to expert product support being a crucial factor in Torch’s value to them. Our CX Analysts will be an integral part of achieving this.
What we are looking for:
-
- Exceptional communication skills with ability to articulate ideas and complex information in a clear and concise manner
- A passion for understanding and solving user problems
- Detail-oriented problem solver and critical thinker
- Positive, proactive attitude with an ability to multitask and prioritize in a fast-paced environment
- Hands-on collaborator that works well in teams
- Interest in technology and software
- Ideally 0-2 years of customer-facing experience, previous customer service experience is a plus
- Experience with ticketing/CX Tools (Kustomer, Aircall, Zendesk, Intercom, Podium, etc.) and/or Excel/Google Sheets is a plus
- Experience related to the dental space or within an ordering platform is a plus
Why Torch:
-
- Collaborative, supportive, and high performing culture
- Health Benefits: medical and dental coverage with Aetna, One Medical
- 401k benefits with Slavic
- Unlimited and flexible paid time-off
- Maternity and Paternity leave
- Commuter benefits
- Structured training program to help you learn critical business skills
- Career planning with a focus on professional development
- Fully stocked pantry and fridge
- An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes
- Salary range is $50,000 – $60,000
Title: Senior Customer Service Representative
Location: TX-Austin; US Remote
JobDescription:
What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
Shift: Monday-Friday 8:30am-5:00pm EST
Remote Details: You will work from home, full-time.
As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.
Responsibilities
- Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
- Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
- Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
- Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
- Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
- Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
- Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
- Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.
- Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
- Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
- Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
- Redirects customers to applicable in-house resources as necessary.
- Supports general post-sales issues resolutions as necessary.
Qualifications
- 3-6 years of experience preferred
- High School Diploma, GED or technical certification in related field or equivalent experience preferred
- Experience with medical billing preferred
- Experience with insurance verification preferred
- Prior Call Center or Inbound Call experience preferred
What is expected of you and others at this level
- Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
- In-depth knowledge in technical or specialty area
- Applies advanced skills to resolve complex problems independently
- May modify process to resolve situations
- Works independently within established procedures; may receive general guidance on new assignments
- May provide general guidance or technical assistance to less experienced team members
Anticipated hourly range: $17.60/hr – $25.19/hr
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPa y
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
location: remoteus
Title: Remote Hospice Triage LPN– 4:30a-11a CST rotating wknds 7:30a-4p
Location: Remote Remote US
Job Description:
We invite you to join our growing team!
IntellaTriage Nurses enjoy the benefits of working from home, providing care, without the stress and expense of commuting each day!
**MUST have or be willing to obtain a Compact license
**MUST live in/work from a Compact US state
**Experience with end-of-life care is strongly preferred
**Must have high speed internet
**Must be tech savvy, enjoy a fast-paced environment, and have keyboard competence
**Must work Monday – Friday 4:30AM –11AM + Rotating Wknds (Sat & Sun) 7:30AM-4PM
Built around a mission to improve the lives of nurses and patients, IntellaTriage has been providing after-hours nurse triage for hospice and home health providers since 2008. Utilizing best-in-class technology, IntellaTriage provides round-the-clock direct access to licensed nurses using client-customized protocols for patient-centered, compassionate care. We are growing rapidly and excited to support our clients’ nursing staff in the field by leveraging our outsourced team of nurses to manage after-hours care delivery. Our triage nurses become an extension of our clients’ care team, and they trust us to support them and their patients during their non-core hours. Learn more at www.intellatriage.com.
Our Hospice Triage Nurses:
- Have experience in hospice, palliative, end-of-life care and in fast-paced environments: ED, critical care, surgical services, etc.
- Receive three weeks of remote paid training. The training schedule varies based on availability
If you like exciting, fast-paced roles, keep reading…
- You can pick up additional shifts, if available, for the clients’ you are trained to support.
- We will provide you with a laptop and headset.
- You’re required to use your own high-speed internet
- You’ll need a quiet space, away from noise and distraction, while you work (privacy/HIPAA compliant space is required).
- You’ll access EMRs for charting and utilize our internal applications to perform job functions
- You MUST be able to follow instructions, read directions, and be confident using technology
- A minimum of 30 minutes paid shift prep is required prior to taking calls
- You’ll spend 30 minutes to 2 hours, at the end of your shift, completing remaining charting before clocking out
Sound exciting to you?
Then… put those days on the floor, that commute, and those hours on the home-visit road behind you! Our nurses enjoy working from their home; no more purchasing scrubs, expensive takeout, large gas bills, or extra wear-and-tear on your vehicle.
Working remotely gives you more time to spend with those you love!
In a recent press release, the 2022 IntellaTriage Nurse of the Year said: “Work from home and be able to provide hospice care? This can’t be real!” Five years later, she is IntellaTriage Nurse of the Year. “I love it here, and I will work here until I retire.” Read more about this award and its accompanying benefit here: https://bit.ly/3OfebO5
Requirements
- MUST have or be willing to obtain a Compact license (states with pending or future implementation dates are not considered current compact states until the implementation date)
- You must remain in good standing and ensure your home state license remains active.
- IntellaTriage will cover the cost of non-compact state licensure if necessary for client support.
- Hospice, palliative, end-of-life care is strongly preferred
- Experience in a fast-paced environment: ED, surgical services, or critical care, etc.
- Must be comfortable accessing multiple technology applications to document during calls
- Ability and comfort with typing in a fast-paced environment
- Fluency in English is required, additional languages are a bonus
- Must physically reside in the U.S. and be legally eligible to work for any employer
- Must be able to complete three weeks of remote paid training that is conducted during days and evenings
- Must be available to work some Holidays as required
- Must be able to handle stress and multitask when receiving calls (minimum of 5 calls per hour on weekdays, and up to 8 per hour on weekends)
- Must be able to communicate empathically with patients while adhering to protocols
- Must maintain CEU’s as designated by the states in which you are answering calls
- Must attend any in-services, and additional training on an as needed basis
- Must pass background check and nurse licensing check
Benefits
All Remote Hospice Triage LPNs, once trained to their originally assigned team are paid $19 per hour. There are multiple opportunities to increase the hourly rate. All nurses are eligible for a $1 shift differential for overnights and a $1 shift differential for weekends (Saturday & Sunday). All part-time and full-time nurses accumulate PTO, based on the number of hours worked (per year). All part-time and full-time nurses are eligible to participate in our 401(k) plan. Full-time nurses may also participate in medical, dental, vision, and/or supplemental insurances.
non-techoffice managementremote remote-first
All Turtles is hiring a remote Customer Success for Sora Union. This is a full-time contract position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
All Turtles - We make products that matter.
Exodus is looking to hire a Customer Support Specialist (Oceania Time Zone) to join their team. This is a full-time position that can be done remotely anywhere in Oceania Region.
Consensys is looking to hire a Product Alignment Manager - Customer Success to join their team. This is a full-time position that can be done remotely anywhere in EMEA.
alabamalocation: remoteus montgomery
Location: AL-Montgomery
As a Customer Marketing Manager, you will spearhead the creation and execution of dynamic marketing campaigns aimed at expanding customer engagement and driving revenue growth. Leveraging both digital and physical channels, you will harness customer databases and cutting-edge marketing automation tools to engage targeted audiences effectively. Your deep understanding of our products, competitive landscape, and market positioning will inform strategic responses to inquiries, guiding qualified customers seamlessly to our sales team for conversion.
Join us in shaping the future of customer marketing and play a pivotal role in driving our company’s growth and success.
Position Title: Customer Marketing Manager
Location: US Remote
Key Responsibilities
- Develop and execute cross-sell and upsell campaigns that align with customer needs and company goals.
- Collaborate with product marketing and research analysts to identify segmentation, targeting, and personalization opportunities.
- Use insights to tailor campaign strategies for maximum relevance and impact.
- Identify opportunities for expanding customer relationships and increasing revenue through personalized offerings.
- Design and execute marketing campaigns that promote the adoption of new products, features, or services by existing customers.
- Collaborate with cross-functional teams (design, content, product marketing) to create compelling content, messaging, and visuals.
- Craft messaging that addresses customer pain points and demonstrates how additional offerings address their needs.
- Work closely with customer success, sales, and product teams to understand customer needs and align cross-sell and upsell campaign execution and support.
- Collaborate on customer communication and engagement plans with CX partners to ensure a consistent and seamless customer experience.
- Monitor and measure the effectiveness of cross-selling and upselling campaigns using relevant metrics.
- Provide regular reports on campaign performance and recommendations for optimization.
- Nurture strong customer relationships through personalized communication and value-driven interactions.
- Implement strategies to enhance customer loyalty and satisfaction.
What you bring:
- 5+ years of experience in marketing, customer marketing or related roles.
- Proven track record of developing and executing successful cross-sell and upsell campaigns.
- Strong analytical skills with the ability to interpret customer data and insights.
- Excellent written and verbal communication skills, with a customer-centric approach to messaging.
- Collaborative mindset with the ability to work effectively across cross-functional teams.
- Familiarity with customer relationship management (CRM) tools and marketing automation platforms.
- Data-driven decision-maker with a focus on measuring and optimizing campaign performance.
This position has a salary range of:
$75,500.00 – $113,300.00
Quadient, Inc. has standard ranges for all U.S. – based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Our Benefits Overview :
Company subsidized Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with Strong Company Match
- Life & Disability Insurance – Company Sponsored
- Paid Vacation, Sick Leave and 12 Company Holidays
- Career & Leadership Development
- Tuition Reimbursement Program
- Company Sponsored Groups
About Quadient :
At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages. Quadient has been helping customers since 1924. (That’s right, almost 100 years!). We are the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Every day – we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences. Because connections matter!
We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in erse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together .
The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.
Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
If you need assistance with the application process, please email us at [email protected] .
location: remoteus
Title: Remote Customer Service Representative – Arizona Schools
Location: United States
Type: Full Time
Workplace: remote
Category: Customer Service
JobDescription:
Position Overview:
When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life!
What You’ll Do
- Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.
- Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.
- Strong work ethic and self-motivation with a commitment to succeed both inidually and as a team.
- Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.
- Set schedule during our operating hours between 10:30am – 7pm ET & 12:30pm – 9pm ET.
- Some rotational weekend availability required.
- Some holiday coverage may be required.
What You’ll Need to Succeed
- High school diploma or equivalent.
- Proficiency in Microsoft Office.
- 2 years of Customer Service experience required.
- 1 year of call center support experience preferred.
- 1 year of technical support experience preferred.
Who You Are
- A positive, friendly, and approachable personality.
- Must handle obstacles with grace, accuracy, and urgency.
- Ability to remain calm under pressure.
- Ability to work independently.
What We Offer
- 401(k) matching.
- Health, Dental & Vision Insurance.
- 20 days of PTO.
- 9 paid holidays
- Paid 2-week training.
- Maternity leave.
- 2 perfect days a year.
- 3 floating holidays (prorated from when you start).
- Growth opportunity and career path (Ability to learn additional brands to earn a pay raise).
- Bonus incentives monthly and quarterly.
- Employee Assistance Program.
- Professional Education Coursework.
- Tuition Reimbursement.
remote europesupporttechnical support
Streak is a CRM built on Gmail. We’re a remote-first team of 35 people across North America. We’re growing, very profitable, and our customers love us. We’re currently in the ‘goldilocks’ zone with product market fit, real revenue, and a flat internal hierarchy. You’ll have ownership over the customer experience and see your/user feedback implemented quickly.
Our support team is currently available to help users 7am-5pm PST. We want to improve the customer experience at Streak by extending the hours we’re available to offer live help to include the EU business day. You will be our first hire in the EU time zone and will be working mostly independently on the full spectrum of customer needs. Customer needs are resolved with a mix of chat, email and screenshare.
You’ll be responsible for the overall customer experience while the US team is (mostly) offline. You’ll also work closely with our Customer Success, Engineering and Product teams. You can expect to help users with best practices, technical troubleshooting, and billing/day to day needs. You can expect to help our internal teams by gathering and synthesizing product feedback, backing up our success team on technical questions, and improving our documentation.
As the first EU hire, our internal (and external) knowledge base will be your first point of reference when you have a question about Streak. You will help us catalogue where our documentation is incomplete or out of date.
What you’ll work on
Some examples of work you’ll be responsible for include:
- Solve incoming chats and emails
- Create bugs and feature requests for engineering
- Improve our internal knowledge base
- Set up meetings to discuss Best Practices
Your strengths
- Ready to help yourself → you can work comfortably remotely and with a time zone offset from the majority of the team.
- A love of service → you find happiness in being on the front lines of helping customers. Repetitive questions are always an opportunity to help another human.
- A way with words → you know how to break down complicated software questions in writing or via screenshare.
- Attention to detail → you can capture the specific details to write a great bug report for engineering or create a compelling feature request.
- Results-oriented → you’re the missing piece so that our team no longer needs to adjust our metrics for business vs non business hours. You’ll be the reason we set more aggressive team goals and meet them.
How we work
When we said Streak is in the goldilocks zone, we meant it. Working at Streak means you’ll have resources to accomplish big goals.
As our only employee consistently available during the majority of your work day, you’ll be both the front line and also point of escalation. Your judgement will be valued in solving user issues as quickly and fairly as possible.
More about Streak
Streak frees small and medium sized business users from switching between their email, where all their work actually gets done, and the tools they are forced to use to manage that work (like Salesforce). We recognize that sales, hiring, partnerships, fundraising all happens in your inbox - so we’re building a meta layer on top of email that lets your team push these processes forward.
Streak is a growing, but more importantly, profitable company. Because of this we have the best of both worlds - nimble enough to have growth opportunities like a startup. But we’re not under the gun to raise a round in 9 months or die, so we can focus on building a foundation and a company that works for the long-term.
Join us
We hope the detail in this doc gave you a good sense of who we are and what we’re working on. Our goal was to make it an efficient use of your time. If you found yourself nodding along while reading, we’d love to hear from you.
The interview process is designed to mimc the expected real world working conditions, including asynchronous sections as well as working on real questions we’ve received in support.
If this sounds like a fit to you, the first step is to hit the Apply button above, fill out a short application, attach a Loom introducing yourself and we’ll be in touch!
As described above and in the Loom, you must be located in a European timezone in order to apply for this position.
Location: US Locations Only; 100% Remote; Freelance
Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.
You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.
Schedule:
🤙 Flexible work schedule options available
⏰ Majority of work hours are during weekdays and daytime
🗓️ Opportunity to create a work schedule that works best for you
Earnings & Revenue:
💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour
📞 Pay is determined by your phone call status when assisting customers
🤑 Additional incentives available based on client and performance metrics.
Required Skills for Successful Contractors:
💬 Exceptional written and verbal communication skills
✅ Proven track record in customer service and delivering outstanding customer care
🧐 Keen attention to detail with strong problem-solving skills
🤗 Friendly, empathetic tone, and professional demeanor
🙌 Self-motivated, proactive, and resourceful mindset
👩💻 Proficient in using technology, including computer applications and software.
Important Information
Technology & Equipment Requirements:
🚪 Quiet and secure work environment during working hours
💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)
🎧 Wired USB headset with microphone for clear communication
💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity
🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
👾 Valid and up-to-date antivirus software installed
🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.
💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)
Work Environment Requirements:
🤫 Quiet, uninterrupted space
⌨️ Organized desk area
We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.
We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.
Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
Location: US Locations Only
Location: International, Anywhere; 100% Remote; Freelance
Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls for a ridesharing company).
You will interact with customers primarily through inbound phone calls, helping them with all their needs.
Schedule:
🤙 Flexible work schedule options available
⏰ Majority of work hours are during weekdays and daytime
🗓️ Opportunity to create a work schedule that works best for you
Earnings & Revenue:
💵 Contract earnings $6 USD per hour
📞 Pay is determined by your phone call status when assisting customers
🤑 Additional incentives available based on client and performance metrics.
Required Skills for Contractors:
💬 Good written and verbal communication skills in English and Spanish
✅ Experience with customer service
🧐 Attention to detail with good problem-solving skills
🤗 Friendly and helpful tone of voice
🙌 Self-motivated, proactive, and resourceful
👩💻 Good at using technology, including computer applications and software.
Important Information
Technology & Equipment Requirements:
💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)
🎧 Wired USB headset with microphone for clear communication
💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity
🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
👾 Valid and up-to-date antivirus software installed
🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.
💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)
Work Environment Requirements:
🚪 Quiet, uninterrupted space
⌨️ Organized desk area
This is an opportunity specific to those providing service in Mexico.
Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
If you decide to enter into a contract with this client, you are agreeing to and acknowledging the terms and conditions outlined in the Gig Contract Overview (GCO for short!) PDF. This document presents a comprehensive schedule of obligations for this client.
Location: International, Anywhere; 100% Remote; Freelance
As a contractor with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat or email, assisting them with all their needs. We prioritize providing excellent customer service and empowering our contractors to succeed in their roles.
Schedule:
🤙 Flexible work schedule options available
⏰ Majority of work hours are during weekdays and daytime
🗓️ Opportunity to create a work schedule that works best for you
Earnings & Revenue:
💵 Contract earnings vary by client, with competitive rates typically ranging from $4 to $6 USD per hour
📞 Pay is determined by your phone call status when assisting customers
🤑 Additional incentives available based on client and performance metrics.
Required Skills for Successful Contractors:
💬 Exceptional written and verbal communication skills
✅ Proven track record in customer service and delivering outstanding customer care
🧐 Keen attention to detail with strong problem-solving skills
🤗 Friendly, empathetic tone, and professional demeanor
🙌 Self-motivated, proactive, and resourceful mindset
👩💻 Proficient in using technology, including computer applications and software.
Important Information
Technology & Equipment Requirements:
🚪 Quiet and secure work environment during working hours
💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)
🎧 Wired USB headset with microphone for clear communication
💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity
🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
👾 Valid and up-to-date antivirus software installed
🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.
💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)
Work Environment Requirements:
🤫 Quiet, uninterrupted space
⌨️ Organized desk area
We are able to work with contractors residing in Guatemala.
Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
Title: Associate Customer Support Representative
Location: Remote, USA
Type: Full-time
Workplace: hybrid
Category: Customer Success
JobDescription:
Who you are:
You have 2+ years of Customer Service experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience. Does this sound like you?
If so, keep reading and apply today!
What you’ll do:
- Effectively resolve customer inquiries in a considerate and timely manner via email, chat, and phone
- Compose thoughtful, personalized responses for a variety of customer requests
- Triage incoming requests and spot trends in customer issues to flag for the rest of the team
- Make active contributions to help achieve team goals and successes
- Frontline support for customers and identify whether the customer request is related to user error, a bug, customer training, or a product feature
What you have:
- Passionate about customer support and about the role it plays in making a customer-centric team successful
- Ability to communicate technical problems in a elegant and tactful way
- Strong communication and writing ability
- Empathy, diplomacy, tact, and poise under pressure when working through customer issues
- Team player – works well with others in a collaborative environment
- Shift Requirements: Ability to begin shift at 6am ET
- [Nice to Have] Mortgage Industry Experience – Lock desk, Underwriting, Processor
- [Nice to Have] Technically Oriented – API, Postman, Kibana, JIRA, etc
Why join Polly?
- We are attacking a trillion-dollar market with gross inefficiencies and seeking to transform the way an entire industry operates
- We have an experienced leadership team that previously built large and impactful platforms
- Outstanding opportunity for professional growth and upward mobility
- Direct engagement with the decision makers and senior business leaders
- Competitive salaries
- 100% paid medical/vision/dental/disability/life insurance
- Flexible vacation
- Remote environment
Let’s get to know each other.
Polly is transforming the mortgage industry with its modern, data-driven capital markets ecosystem. Banks, credit unions, and mortgage lenders nationwide trust Polly’s revolutionary Product and Pricing Engine (PPE), Loan Trading Exchange, and actionable data and analytics to automate and optimize the entire capital markets value chain, helping their secondary teams operate faster, smarter, and more profitably. Polly was founded in 2019 by a seasoned team of technology and mortgage experts and is headquartered in San Francisco, California.
To learn more, follow Polly on LinkedIn or visit www.polly.io. Polly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, national origin, religion, sex, gender identity, sexual orientation, marital status, pregnancy status, disability status, veteran status, or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
location: remoteus remote
Customer Service Representative
Location:Remote, Remote, US
Requisition ID:8554
Description:
Firstsource Healthcare has immediate full time Work from Home positions available as Customer Service Agents.
The responsibilities for this position include but are not limited to the following duties:
Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
Be able to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
- Web camera visibility
Our agents start at $14 an hour base pay + $1 more per hour for attendance & performance bonus incentives
Training is 8:30am-5pm eastern time Monday thru Friday for 4-5 weeks.
Production schedules, after Training, range between 8am & 8pm EST
Opportunity to select a competitive benefits package (health, dental, vision, life, 401k)
Paid Time Off
- Must have Internet to include a router with Ethernet jack for connectivity toPC
- Must have a private workstation to perform your work
- Call center experience.Health insurance experience preferred.
- High School diploma or equivalent is required.
- 2 years customer service experience preferred
- Minimum typing speed = 30-35 wpm preferred
- Substantial understanding of the job
- Apply knowledge and skills to complete a wide range of tasks.
- Excellent written and verbal skills.
- Problem-solving skills.
- Basic knowledge of personal computers required
- Strong reading comprehension and writing skills
- Follow established procedures to meet customer needs.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
csscustomer successhtmlnon-techremote remote-first
iubenda is hiring a remote Customer Success with Italian (HTML/CSS). This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
iubenda - Privacy & cookie policy generator for websites and apps.
AgencyAnalytics is hiring a remote Customer Support Specialist (Nightshift). This is a full-time position that can be done remotely anywhere in Canada.
AgencyAnalytics - All-in-one client reporting tool built for marketing agencies.
location: remoteus
Title: Customer Service Representative V
Location: Remote US
JobDescription:
The Medical Surgical Group strives to enable earlier diagnosis, better treatment, faster complication-free recovery, and enhanced patient outcomes through less invasive surgical solutions.
We believe that when people from different cultures, genders, and points of view come together, innovation is the result — and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.
This will be a remote position, but the inidual must support the respective time zone for the assigned territory.
A Day in the Life
In this role as a Regional Account Service Representative (RAS), you will drive end-to-end coordination of the customer experience for the commercial team supporting regional customers. This includes but is not limited to coordinating and expediting resolution of issues across the offer-to-cash value stream including: pricing/contracts, order entry, order management. The RAS will drive optimal coordination between various stakeholders including sales, customer service, pricing administration, logistics, and distribution (internal and external) with an objective of optimizing the customer experience.
You will work in conjunction with Field Sales Management, Commercial Operations, Offer Development and Pricing, Customer Service, Logistics, Distribution, Sales Administration and Customer Rebates and other stakeholders who influence the customer experience spectrum, to identify opportunities to enhance process and to monitor and drive enhancements to the customer experience.
Responsibilities may include the following and other duties may be assigned.
- Understand quotation generation and assist field sales throughout the process.
- Dedicated Customer Service resource to improve efficiencies in capital, disposable order processing as well as contract processing.
- Key internal stakeholders in streamlining workflow between field sales and corporate business partners.
- Act a liaison between field sales and customer service to assist in product allocations, order tracking, suggested product substitutions, release dates, etc.
- Identify opportunities to improve customer and item master data associated with the targeted accounts and products
- Participate in the identification, design and implementation of continuous improvement across the value stream
- Working knowledge or ability to learn the nuances, of Surgical Innovations (SI) products, procedures, pricing, customer service, served channels, markets, business processes, systems, and overall contracting function.
- Critical thinking skills to interpret data and apply findings to identify solutions.
- A proven track record of collaboration and results through matrixed cross-functional teams; proven track record of contract success and innovative solutions- oriented approach.
- Proactively expedite the resolution of blocked/stuck orders in the specified territory.
Must Have: Minimum Requirements
High school diploma or equivalent
Minimum of 10 years of relevant experience in Customer Service or Logistics
Nice to Have
- Bachelor’s Degree
- Extensive working knowledge of SAP and associated transactions
- Detailed order-entry/order-management process knowledge
- Strong service acumen / positive, professional demeanor
- Strong interpersonal skills, ability to communicate clearly and effectively through both verbal and written medium
- Proficient in MS Office applications
- Sales/Commercial experience
- Ability to navigate the matrix
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive plan. Learn more about Medtronic Incentive Plan (MIP) and benefits here.
The provided base salary range is used nationally (except in certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.
Min Salary USD
49,920
Max Salary USD
74,880
Travel
No
kansaslocation: remoteus topeka
Title: Customer Service Supervisor – JR101762_47099288305_9-7698
Location: KS-Topeka
Job Description
Job Description
The Service & Support Reclamations Supervisor is responsible for all the reverse logistic functions for course materials and company issued computer materials. Reporting to the Senior Manager of Customer Support, this position serves as the primary point of contact for the daily coordination and management of logistics associated with all return processes, as well as day to day Supervisory responsibilities of the Reclamations Team, which include ensuring key performance metrics for their team are met; prioritization of activities to complete; and being accountable to report the daily metrics and activities to the leadership team for the Customer Support department. This person is also responsible for ensuring that their team is aware of communications from the leadership teams; that they are following all policies/procedures and identifying opportunities where processes may need review to maximize efficiencies for support workflows. The Supervisor also works hand in hand with the Training team to onboard and provide coaching to all Reclamations Analysts. Required Certificates and Licenses: None Required.Residency Requirements: Remote Worker, U.S. residents of the 50 states, and D.C.
Job Description:
The Service & Support Reclamations Supervisor is responsible for all the reverse logistic functions for course materials and company issued computer materials. Reporting to the Senior Manager of Customer Support, this position serves as the primary point of contact for the daily coordination and management of logistics associated with all return processes, as well as day to day Supervisory responsibilities of the Reclamations Team, which include ensuring key performance metrics for their team are met; prioritization of activities to complete; and being accountable to report the daily metrics and activities to the leadership team for the Customer Support department. This person is also responsible for ensuring that their team is aware of communications from the leadership teams; that they are following all policies/procedures and identifying opportunities where processes may need review to maximize efficiencies for support workflows. The Supervisor also works hand in hand with the Training team to onboard and provide coaching to all Reclamations Analysts.
Over 20 years ago, Stride was founded to provide personalized learning – powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed – however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.
Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers – whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.
ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable iniduals with disabilities to perform their essential duties.
- Identifies and documents work procedures, prioritize workflow and staffing resources, and communicate those strategies effectively to the team, senior management & multiple business units.
- Manages & reports on daily SFDC case load while looking for ways to improve SFDC and other key system Processes.
- Evaluates daily priorities and procedures while implementing new & existing return campaigns that target specific workflows.
- Develops new tools and resources to improve work efficiency, confirms all system processes are working appropriately and updates as needed.
- Performs replacement analysis making recommendations to both positively impact K12 and our agents.
- Manages third party mailing house vendor.
- Develops and manages agents’ success measurements and evaluates workflow metrics to conform to policies and procedures.
- Coordinates and manages computer return pilot programs as requested.
- Manages purchase orders and purchase requisitions for peripherals; manages peripheral inventory.
- Provides daily and weekly reports to senior management.
- Identifies forecasts, trends, obstacles, and opportunities that affect material and hardware reclamations.
- Constantly analyzing staffing, team dynamics for areas of improvement as well as business improvements suggested to decrease costs and raise collection efforts.
REQUIRED QUALIFICATIONS:
- Bachelor’s Degree or
- Three (3) year of experience in operations, enrollment, reclamations, or other relevant work OR
- Equivalent combination of education and experience
- Ability to clear required background check.
DESIRED QUALIFICATIONS:
- Management experience: coaching and motivating remote workforce, caseload management.
- Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.
- Ability to maintain a professional home office without distraction during our hours of operation.
- Attend virtual training via web cam.
- Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)
- Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency, Salesforce.
- Ability to solve problems independently, quickly, thoroughly and to communicate resolutions.
Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.
- We anticipate the salary range to be $46,269.75 – 74,031.60annually. Eligible employees may receive a bonus. This salary is not guaranteed, as an inidual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.
- This is a remote, work-from-home (WFH), position and open to residents of the U.S. 50 states and D.C.
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Job Type
RegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
To view full details and how to apply, please login or create a Job Seeker accountlocation: remoteus
Customer Service Specialist
Job Location – US-United States
Category
Customer Service/Support
Overview
Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees.Do you want to work in an environment where the word “Team” really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for aRemotePart-TimeCustomer Service Specialist. Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team. You will do this by taking inbound and outbound telephone calls. In addition, you will be working with both internal and external customers to ensure a high-quality customer service experience while having the benefit of working fromhome.
Benefits
- 401 (K) with generous company match
- Paid Time Off (PTO)
- Paid training
- Employee Stock Ownership Plan (ESOP)
- Propane Discounts
Responsibilities
- Works with customers on a daily basis to sustain and improve business relationships.
- Uses fact-finding sales methods to customize Ferrellgas programs and services to meet the customer needs and strives to obtain new business.
- Ensures accurate account setup, maintenance, and the closing of all customer account information.
- Handles all customer issues by following our customer complaint resolution policy.
- Performs soft collections for customers on credit hold or past due as well as some cash handling
Qualifications
- High School Diploma or equivalent
- 1+ years’ of customer service experience
- Exceptional customer service and negotiation skills
- Strong organizational skills with typing and data entry experience
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
PreferredRemoteQualifications:
- Windows 10 or higher operating system
- Computer must have 8GB of ram but preferably 16GB
- Hard wired to the modem is preferred
- Minimum cable, or DSL speeds of 100MB with 10MB upload speed
- The use of hotspots of any type are not stable, or suitable from any internet provider.
- Apple products can be utilized, but nothing lower than 14.0 (High Sierra OS).
- Use of dual monitors is preferred but not required.
Electronic Agreement Entry/Templates Specialist
locations
Remote, United States
time type
Full time
job requisition id
REQ – 02969
Company : ABC Fitness Solutions
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Job Description
INTRODUCTION:
This position is directly responsible for the maintenance, mapping, and upload of electronic and paper documents, and taking inbound calls regarding this departments responsibilities. This position is responsible for conferring with account executives, account managers, onsite implementation managers, other client implementation employees and clients to collect and implement requirements set by the internal and external clients.
WHAT YOULL DO:
- Field internal calls and assist with discussions regarding Templates
- Assist with escalation of issues and assist with clarification and provide advice for best practices
- Use product knowledge and troubleshooting skills to resolve issues
- Communicate effectively with external and internal customers to establish proper expectations
- Map and Upload all electronic documents into DataTrak
- Updating the mapping of documents to match DataTrak configuration
- Uploading new and replacement electronic documents into DataTrak
- Present DataTrak demos for clients and 3rd party vendors as needed
- Provide training to internal and external clients on template changes
- Collect feedback and make revisions to templates as requested
- Updating templates in IPad systems as needed
- Inspect and verify that all ABC required information is included on the Electronic Document for final approval and prior to uploading to DataTrak
- Collect feedback and make revisions as requested
- Assist with the cleanup of new and existing templates
- Cross train and communicate with Product Implementation employees on template creation, and the template workflow
- Take calls from account executives, account managers, field support technicians and clients to implement changes to the templates
- Field questions pertaining to the clients member documents and templates
- Provide daily and monthly reports for external teams as needed
- Onsite support of EAE, template branding and collection of feedback as needed
- Provide updates on progress of templates, order delivery status, current location, estimated delivery dates, etc.
- Stay current and knowledgeable on all ABC products
- Attend scheduled training sessions
- Participate in department meetings
- Contribute to product development discussions
- Works heavily with with implementation teams, CM team, and EM team to identify needed documentation and the best format for end-user application
- Works with outside Vendors for optimum solutions for clients to ensure proper pricing and processes
- Ensures cross team and cross department cooperation
- Perform other duties as assigned by manager or management
- Regular and reliable attendance required
WHAT YOULL NEED:
- Must type 40 WPM
- 1 Year experience with DataTrak or equivalent
- Knowledge of iSeries 870, CRM, ServiceNow, Microsoft Office Suite products, Outlook, Adobe Creative Suite, and DataTrak.
- Excellent organization, communication, phone, and writing skills with passion for good design and strong attention to detail
- Ability and desire to learn complex systems quickly
- Strongly developed analytical and troubleshooting skills
- High proficiency in documentation tools such as Adobe Suite and One Note
- Must be customer focused and service oriented
- Must be able to organize, prioritize, multi-task and complete work with multiple deadlines
- Must be able to work effectively under frequent interruptions and changing requirements
- Must keep designated work area clean and free of possible distractions
- Bachelors Degree or work experience equivalent (2 years)
- Computer skills in the Windows environment
- Some previous Adobe InDesign, Adobe PageMaker and Adobe Acrobat Experience (preferred but not required).
- Ability to problem solve using deductive reason skills in a timely manner
- Basic skills including but not limited to addition, multiplication and ision of whole numbers, decimals and fractions
- Flexibility and adaptability to frequent change
AND IT’S GREAT TO HAVE:
- Adobe PageMakeer and Adobe Acrobat Experience
WHATS IN IT FOR YOU:
- Purpose led company with a Values focused culture Best Life, One Team, Growth Mindset
- Time Off you pick when you want time off when its best for you!
- Days of Disconnect once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
- Parental & Pawternity Leave we offer leave for when your family grows by two feet or four paws!
- Fitness Perk we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Discounts access to discounts with our partners, such as Dell, Microsoft & many more.
- Medical/Dental/Vision coverage
- EAP we get you help when you need it. Period.
- Calm App +4 enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
- And more! so many benefits we couldnt even fit them all here!
Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this positionis $16 — $18.50/hour USD Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.
Were committed to ersity and passion, and encourage you to apply, even if you dont demonstrate all the listed skillsets!
ABCS COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each persons ersity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to ersity, equality, belonging and inclusion at abcfitness.comABOUT ABC:
ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.
Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).
#LI-REMOTE
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
Anchorage Digital is looking to hire a Member of Client Experience to join their team. This is a full-time position that can be done remotely anywhere in the United States.
$121.2k – $179.05kaibackend engineerengineer
Webflow is hiring a remote Backend Engineer, Applied AI. This is a full-time position that can be done remotely anywhere in Canada or the United States.
Webflow - Responsive web design tool, CMS, and hosting platform.
engineerremote india
Bugcrowd is hiring a remote Customer Support Engineer. This is a full-time position that can be done remotely anywhere in India.
Bugcrowd - The world's #1 crowdsourced security company.
location: remote
Location: Philippines; 100% Remote
* * * This position is 100% remote from the Philippines * * *
VIPdesk Connect is a certified B-Corp, a women-owned US-based corporation, and a Best Workplace winner committed to delivering “more human” customer service. Our core values are central to how we do business and we have partnered with some of the world’s best iconic brands to provide virtual customer service solutions and provide an elevated customer experience.
As a remote Customer Service Representative, you’ll have the opportunity to use your experience and passion for customer care to deliver outstanding experiences to our client’s customers in the US and Canada through a variety of channels including phone, email, SMS, and chat. Your role is to handle all aspects of customer service with empathy, creativity, a problem-solving mindset, finding resolutions, and taking ownership of customer interactions using a variety of systems, tools, and resources.
* * * This position requires working from a secure home office 100% of the time. * * *
What You’ll Do
- Represent a erse range of products and brands with expertise, positivity, and a can-do attitude
- Respond to customer inquiries and requests through phone, chat, SMS, and email with a focus on phone communication
- Address questions about orders, accounts, products, services, and website navigation assistance
- Conducts initial troubleshooting and technical assistance to customers, resolving basic technical issues and escalating complex problems to higher support levels when necessary
- Show excitement and appreciation for our client’s brands, conveying their mission and values
- Take ownership of customer issues, solve problems, and exceed expectations with sound judgment
- Attend training and participate in cross-training opportunities to enhance skills and knowledge
- Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity
- Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their inidual differences, supporting initiatives to promote ersity and inclusion in the workplace
What We’re Looking For
- 1+ years of customer service in a Business Process Outsourcing (BPO) or call center industry
- High school diploma or equivalent
- Strong communication skills in English (both written and oral fluency)
- Technical proficiency and knowledge to troubleshoot issues, with the ability to learn and adapt to new systems and software
- Working knowledge of Microsoft Office Suite
- Respectful, flexible, and open-minded when dealing with a wide range of people
- Proficiency in identifying customer needs, asking effective questions, and guiding conversations to resolution
- Open to learning and growth, receptive to coaching and feedback
- Ability and stamina for clear and engaging extended phone conversation for the duration of a scheduled shift.
- Adaptable, self-motivated, and disciplined to work independently in a performance-based team
- Attention to detail and commitment to meeting quality standards
- Accurately document customer interactions
- Successfully pass pre-employment background checks as permissible by local and country regulations
- Own a cell phone that can be used for Multi-factor Authentication (MFA)
- Due to the home-based nature of this job, the team member is required to have reliable internet connectivity, speed and bandwidth, and a secured home-office environment that meets VIPdesk Connect requirements
Preferred Qualifications
- Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk)
- Previous remote work experience
Work Schedule Requirements
- Must have availability to work from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with a 1-hour lunch break), and all throughout your shift, you are expected to receive calls, chats, and emails to assist customers. You may be required to work a 1-weekend day (Saturday or Sunday) each week. Schedule may change based on business needs.
Selected candidates will work in the Philippines under local payroll system and statutory benefits.
Who We Are
At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and above all, happiness.
VIPdesk Connect is committed to fostering, cultivating, and preserving a culture of ersity, equity, and inclusion. Our inidual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified iniduals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
customer successfull-timenftnon-techremote - americas
Rarible is looking to hire a Customer Success Specialist to join their team. This is a full-time position that can be done remotely anywhere in Americas, or the United States.
location: remoteus
Title: Customer Service Representative
Xcel Solutions
Location: United States
Type: Full Time
Workplace: remote
Category: Customer Service
JobDescription:
At Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community.
Position Overview:
When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life!
What You’ll Do
- Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.
- Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.
- Strong work ethic and self-motivation with a commitment to succeed both inidually and as a team.
- Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.
- Set schedule during our operating hours between 9am – 5:30pm ET or 10:30am – 7pm ET.
- Some rotational weekend availability required.
- Some holiday coverage may be required.
What You’ll Need to Succeed
- High school diploma or equivalent.
- Proficiency in Microsoft Office.
- 2 years of Customer Service experience required.
- 1 year of call center support experience preferred.
- 1 year of technical support experience preferred.
Who You Are
- A positive, friendly, and approachable personality.
- Must handle obstacles with grace, accuracy, and urgency.
- Ability to remain calm under pressure.
- Ability to work independently.
What We Offer
- 401(k) matching.
- Health, Dental & Vision Insurance.
- 20 days of PTO.
- 9 paid holidays
- Paid 2-week training.
- Maternity leave.
- 2 perfect days a year.
- 3 floating holidays (prorated from when you start).
- Growth opportunity and career path (Ability to learn additional brands to earn a pay raise).
- Bonus incentives monthly and quarterly.
- Employee Assistance Program.
- Professional Education Coursework.
- Tuition Reimbursement.
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you’re excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn’t align perfectly with every qualification listed. We are committed to building a erse and inclusive workplace, and we believe that ersity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don’t hesitate to take the leap and apply today!
Colibri Group is an equal opportunity employer that is committed to ersity and inclusion in the workplace. Colibri Group prohibits discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.
$100k – $155kcustomer successnon-tech
Modern Treasury is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.
Modern Treasury - Payment operations solutions that automate the full cycle of money movement.
location: remoteus
Title: Customer Support Rep I NP
Location: Remote, US
JobDescription:
At Nearpod, we believe teaching is the most important job in the world. Every day, we reach students through our learning platforms on Nearpod.com and Flocabulary.com. We have erse backgrounds, but a shared goal of putting teachers and students first in everything that we do. We have won numerous awards including EdTech Digest’s 2018 Company of the Year. Recently, we were acquired by Renaissance to support the shared mission of accelerating learning for all. We’re looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningful. We’ve adopted a remote-first culture, and our erse team is based across the US.
The Customer Support Rep I will serve as a key point of contact for Nearpod and Flocabulary support-related issues. The ideal candidate will have exceptional customer support skills and the ability to communicate effectively with educational staff via phone, email, chat, and virtual meetings. In addition to demonstrating technical skills in all types of devices, we require experience in efficiently guiding others to successfully use online-based education solutions over the phone, email, chat, and virtual meetings. Quick problem solvers with the ability to prioritize helping a large customer base will thrive in this growing, fast-paced environment.
Job Responsibilities
- Ability to effectively resolve a large number of customer support-related issues/inquiries knowing that each engagement benefits educators and students.
- Ability to self-research, and learn new features or updates involving the support of our core products of Nearpod and Flocabulary.
- Ability to probe, identify, and document the scope of customer’s issue(s) and provide technical narrative accurately within support documentation and channels.
- Ability to work comfortably within the Mac OS environment, Salesforce, Google Suite, MS Office, and additional internal software used to support the customer.
- Quickly respond to all incoming tickets be it via phone, email, and chat.
- Time management working in a remote environment to effectively accomplish all goals assigned.
- Work to achieve an overall 95% or above satisfaction rating with the rest of the Customer Support Team.
- Demonstrate consistency in high-quality of support with customers while showing knowledge of both the product and our internal processes.
- Ability to identify, document, and communicate any trends or issues for escalations internally or to other departments.
- Participate in the ongoing education of our products to support our customers and provide feedback to the product development team.
- Take an active part in providing and contributing to a positive team culture that is based remotely across the country.
- Be comfortable educating, coaching, and positively supporting others.
- Effective in innovating and adapting our support roles to the needs of an evolving educational customer base.
- Train additional support members on product activation for high-volume seasons.
- Ability to adapt to evolving duties and projects needed to fulfill the team’s needs.
- Associate’s degree (Bachelor’s preferred) in information technology, instructional technology/design, education, or a related major.
- Experience in K12, higher education, or EdTech preferred.
- Experience with school and district terminology and hierarchy relationships with respect to structure and change management.
- Experience with entitlement and license management.
- 1-3 years of combined experience in customer-facing technology/data support.
- Knowledge of Excel formulas, order of operations, and data types.
- Experience using Salesforce preferred.
- Demonstrated exceptional problem-solving and technical troubleshooting skills and practices.
- Detail-oriented with an ability to self-manage a daily stream of incoming cases.
All your information will be kept confidential according to EEO guidelines.
Salary Range: $40,000-$50,000.
This range is based on national market data and may vary by experience and location.
Benefits for eligible employees include:
- World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
- Health Savings and Flexible Spending Accounts
- 401(k) and Roth 401(k) with company match
- Paid Vacation and Sick Time Off
- 12 Paid Holidays
- Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
- Tuition Reimbursement
- Life & Disability Insurance
- Well-being and Employee Assistance Programs
Frequently cited statistics show that some women, underrepresented iniduals, protected veterans and iniduals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
EQUAL OPPORTUNITY EMPLOYER
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an inidual in any group or class protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATIONS
Renaissance also provides reasonable accommodations for qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition ([email protected])
EMPLOYMENT AUTHORIZATION
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For information about Renaissance, visit: https://www.renaissance.com/
Customer Success Associate (US – Fully Remote)
New York, New York
Permanent
USD60,000 – USD80,000 per year
Opportunity for growth and expansion in your career.
Flexible working environment.
About Our Client
Our client is a fast-growing generative AI start-up that has grown from 2 to 100+ employees in just four years. They raised over 100M to date and are actively expanding in the US.
Job Description
Key responsibilities include:
- Nurturing client relationships through calls and emails.
- Providing support and guidance to customers regarding their business plans and inquiries.
- Collaborating on projects to enhance the overall customer experience, including integrating AI technologies
The Successful Applicant
The successful candidate has experience working with Zendesk (or similar platforms), strong relationship building skills, and proactive problem-solving abilities.
What’s on Offer
This role offers competitive compensation, generous PTO, work from home support, employee perks platform and more! This is an exciting chance to join a growing company in the US.
Job summary
Sector Sales
Sub Sector Account Manager
Industry Technology & Telecoms
Location New York
Contract Type Permanent
Job Reference JN-042024-6395119
location: remoteus
Customer Support Specialist
Department
Customer Support
Employment Type
Full Time
Location
Remote
Workplace type
Fully remote
This is an incredible opportunity to join averyfast growing startup as one of the first few people on the Support Team.
This is a customer-facing role requiring relationship management skills and technical knowledge. You will work with business leaders to understand their needs and map beehiivs solutions to their goals. As a Customer Support Specialist, you will work with the customer throughout their entire lifecycle: from onboarding to ongoing support to renewal, while coordinating with internal teams to provide the best support possible.
The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. We respect each other as iniduals and know work is just one part of life; we want you to have the flexibility and support you need to achieve fulfillment in your personal and professional lives.
Ideally you will have:
- 2+ years of working in a similar support role
- Prior experience working with Zendesk and other support tools
- Excellent customer relationship management skills
- Solid communication, listening, and writing skills
- Ability to problem solve and resolve client issues
- Strong organization skills: able to work independently with little direction when necessary
- Genuine excitement about scaling a nascent platform
- An ownership mentality
- Experience working at an email platform is a huge plus
What you will be responsible for
- Act as the main point of contact for any customer escalations to drive resolution in a timely, proactive manner
- Be available to potentially work nights, weekends, and holidays
- Become the customer advocate to drive cross-functional projects and initiatives across Sales, Product and Support
- Work diligently to unblock and assist users to achieve their desired outcome
- Create and build thorough documentation and processes to assist both users and improve internal processes
- Contribute towards building a world-class support team
We’ll take care of you
- Competitive salary
- Stock Options
- Health, Dental, and Vision Insurance
- 401(k) employer match
- Unlimited PTO (mandatory 10 days per year minimum)
- Annual IRL Retreats
- Unlimited book budget
- Wellness Day Off each month
location: remoteus
Customer Service Agent
Job Details
RemoteType
FullyRemote
Salary Range
$20.11 – $23.53 Hourly
Description
We LOVE that you are interested in learning more about this role and what makes Lovesac unique!
WHO we are?Here at Lovesac, our Lovesac Family is comprised of a erse team who exemplify the following values:
- Core Values: Top Ambition, Willing to sweep floors, Grit
- Aspirational Values: Customer Centricity, Only A Players, Executional Excellence, Consciousness
- Table-Stakes Values: Positive, Passionate, Collaborative,Flexible, Self-starting, Self-aware, Candid, Empathetic, Inclusive, Insatiable Learners
We are committed to working and succeeding by incorporating our Guiding Principles into every aspect of our business:
We can all win together
We do as we say Do less and do best Were borrowing this earth from our children Love mattersWe Offer Our Full TimeAssociates:
- Paid Time Off & Holiday Pay
- Sales Incentive Program
- Inaugural Grant Equity Award
- 401K Matching Contribution
- Paid Parental Leave
- Medical, Dental, Vision Benefit Plans
- Health Savings andFlexibleSpending Accounts
- Life/AD&D, Short Term and Long-Term Disability
- Critical Illness and Accident Insurance
- Employee Assistance Program
- Financial Wellness Tools
- Associate Discounts
- Pet Insurance
Associateswill be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesacs policy and plan documents.
Our Purpose:
At Lovesac, we are committed to bringing Total Comfort to millions of homes. That means having furniture that can evolve along with them as life unfolds.
From Sactionals, The Worlds Most Adaptable Couch, to Sacs, The Worlds Most Comfortable Seat, Lovesac products provide peace of mind where others cannot. Our products can adapt to fit almost any space and style and look like new forever. This enables a new way of living, where people can continue to invest in, add to, and evolve their furniture instead of adding it to the landfill, which is good for families and our environment.
What We Believe:
Love. It is the name we live up to. It is purposefully and meaningfully woven into every aspect of our business. We champion building meaningful relationships as we foster a culture that embraces and celebrates the experiences, beliefs, backgrounds, expertise, talent, and iniduality of everyone. We seek to promote love and happiness with all that we do. #LoveMatters
The Role:
As our Customer Service Agent, you are responsible for supporting our retail, web and customer services by providing customer support to our online visitors via chat, phone and email. As a Customer Service Agent, you have a passion for the product and use your knowledge to sell, help and educate our customers. You are a proven salesdriverand strive to exceed goals.
Summary of Key Job Responsibilities:
- Responsible to meet or exceed all goals and key performance indicators (KPIs).
- Demonstrates competencies in customer focus, problem solving, relationship building influencing and results focus.
- Provides customer satisfaction within 24 hours through effectively and timely resolution of a variety of customer inquiries.
- Increases revenue through the execution of various sales initiatives.
- Uses resource documentation for reference and training tools provided to deliver exceptional customer service.
- Meets productivity and quality standards as outlined in your key performance indicators (KPIs).
- Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on Lovesac values and organizational requirements.
- Handles all customer service issues professionally capable of achieving a collaborative resolution.
- Able to identify issues and determine when to appropriately escalate.
- Assists the team and management with projects and tasks as needed.
- Maintains a calm demeanor and manages issues professionally and respectfully in accordance with our company standards.
- Acts with integrity and trust at all times, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.
- Perform any other duties as requested by management
Requirements & Qualifications
- High School diploma required.
- Minimum of 1-year experience in a Call Center environment or comparable Customer Service experience.
- Must beflexibleto work various shifts as needed, including evening, holidays and weekends.
- Proficiency utilizing MSOffice utilizing Word, Excel; PowerPoint a plus, POS systems and experience w/NetSuite a plus.
- Capable and willing to learn new systems and processes.
- Able to prioritize with proven time management skills and adaptable to a changing business environment.
- Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.
- Able to multitask and manage multiple projects simultaneously while meeting deadlines consistently.
- Ensure accuracy and provide correct information to customers to resolve issues and meet client expectations.
- Must have solid analytical and problem-solving skills.
- Able to thrive in a collaborative environment and work cross functionally throughout the organization and with external customers.
- Must be able to collaborate cross functionally with internal and external customers.
- Comply at all times with the standards, procedures and policies in the Lovesac Employee Handbook.
- Able to embrace change, manage responsibilities and create efficiencies.
- Continuous mindset of customer centricity todrivebusiness results and engagement with the brand.
- Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Able to move objects (including medium to large furniture items up to 25 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
- Consistent ability to work both remotely and report into Corporate Headquarters or designated showroom, as required and in accordance with Lovesac policies, CDC and State Guidelines.
- Must reside within 50 miles of a Lovesac Showroom location.
- Able totravelas required by the manager to out of town meetings and conferences using various forms of transportation.
- Must possess a strong work ethic and exemplify The Lovesac Values:
Lovesac Core Values
Audacious Dreamers Willing to sweep the floors GritAspirational Values
Customer Centricity Only A Players Executional Excellence ConsciousnessTable-Stakes Values
Positivity Flexibility Inclusivity Insatiable Learning Passion Collaboration Empathy Transparencyfull-timenon-techremote - vietnam
Bitfinex is looking to hire a Customer Support Specialist to join their team. This is a full-time position that can be done remotely anywhere in Vietnam or on-site in Ho Chi Minh City.
location: remoteus
Title: Customer Support Engineer
Location: Remote in the United States
Type: Full-Time
Workplace: remote
Category: Support
Job Description:
About Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!
About the Role
As a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration, and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensure that customers receive appropriate and timely service.
We’re looking for highly motivated iniduals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.
Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.
Working hours are 7am – 4pm EST.
As a Customer Support Engineer at Starburst you will:
- Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
- Contribute to our customer-facing self-serve knowledge base
- Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
- Enthusiastically participate in ongoing personal learning including active participation in team training and development
- Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers
Some of the things we look for:
- Big Data (Hadoop, Data Lakes, Spark)
- Docker and Kubernetes
- Cloud technologies (AWS, Azure, GCP)
- Security – Authentication (LDAP, OAuth2.0) and Authorization technologies
- SSL/TLS
- Linux Skills
- DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash
The base salary range for this US full-time position is $85,000 – $105,000 (+ bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.
Why build your career at Starburst?
We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.
We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!
Starburst Data is a erse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more erse perspectives we have at the table will only serve us to make a better team and company.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#BI-Remote #LI-Remote
Deel is hiring a remote Junior Customer Success Manager, APAC (Mandarin Speaker). This is a full-time position that can be done remotely anywhere in Singapore.
Deel - Payroll and Compliance for International Teams.
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WP Media is hiring a remote Customer Support Engineer at Imagify. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.
WP Media - We want to make the Web better.
Title: Customer Support Compliance Supervisor
Location: Remote
Type: Remote
Workplace: remote
Category: Customer Support
JobDescription:
About Us
Open Loot is pioneering the web3 gaming industry by creating a seamless platform for player-owned economies. Our comprehensive marketplace enables sales, auctions, and rentals, all designed to enhance community engagement and simplify digital ownership. Committed to empowering developers and engaging gamers, Open Loot is setting the standard for the future of gaming through collaboration and accessible technology.
Customer Support Compliance Supervisor
As the Customer Support Compliance Supervisor, you will ensure that all customer service operations comply with legal regulations, company policies, and industry standards. Your oversight will include areas such as KYC procedures, 2FA resets, management of email address modifications, account suspensions, and user offboarding. This role demands effective collaboration with the legal team, fraud and payment departments, and customer service agents to ensure the integrity of customer interactions and transactions.
Responsibilities:
- Oversee all aspects of compliance such as KYC, 2FA resets, email updates, and account suspensions. Ensure all customer service operations adhere to legal and company policies.
- Supervise a team of senior customer service agents, providing guidance and support for compliance-related issues. Promote a culture of compliance awareness and accountability.
- Work closely with the Risk and Payment Departments to stay updated on regulatory changes, address fraud concerns, and mitigate risks effectively.
- Maintain detailed records of compliance processes and resolutions. Regularly assess and enhance compliance practices, implementing best practices for continuous improvement.
- Regularly provide comprehensive reports and updates on compliance performance and issues to management and key stakeholders
- Ensure that all compliance-related issues are resolved within the stipulated time frames according to SLAs, pushing for efficiency and timely resolutions.
Requirements:
- Proven experience in a compliance-related role or strong evidence of analytical and problem-solving capabilities, preferably in a B2C environment.
- Strong problem-solving skills with the ability to analyze complex issues and propose effective solutions.
- Exceptional attention to detail and accuracy, especially when handling sensitive user information.
- Excellent communication and interpersonal skills, with the ability to collaborate across teams.
- Self-motivated and independent, with a proactive approach to compliance management.
- Full-time availability with the flexibility to adapt to changing priorities and deadlines.
Desirable:
- Familiarity with legal regulations, particularly in the crypto industry.
- Bachelor’s degree in business, law, finance, or a related field.
- Leadership experience, with the ability to lead and motivate a team towards common goals.
- Knowledge of Zendesk and Jira ticketing systems.
What We Offer:
- Fully remote work, with a yearly company offsite.
- Experience working with gaming veterans who’ve created titles with a gross aggregate revenue of over $10B USD.
- Unlimited PTO with holidays + local national holidays, per region.
- Experience creating a new IP with franchise potential.
Title: Senior Technical Customer Support Engineer
Location: Remote – United States
Type: Full-Time
Workplace: remote
Category: Customer Support
JobDescription:
Onfido lets people prove their identity anytime, anywhere. We’re creating a more open digital world by connecting them to the services they love and need simply, speedily and safely – whether they’re renting a car or opening a bank account. We’re building a full-service suite of AI-powered identity verification solutions with fairness and inclusiveness at their core, and were awarded ‘Outstanding Leader in Accessibility’ and ‘Best Innovation in Algorithmic Bias Mitigation’ and ‘Best AI product in FinTech’ awards at CogX
We are a global, established, technology company having surpassed $130M in annual recurring revenue (ARR) with a prominent position in the global marketplace, and have been repeatedly recognized for our performance and innovation. In 2023, we’ve been awarded ‘Best Fraud Detection and Prevention Company of the Year by Frost & Sullivan, featured as a Strong Performer by Forrester in its 2022 Identity Verification Wave, and named to the CB Insights Fintech 250 for the fourth year running. We’ve received over $200 million in funding from investors such as TPG Growth, Microsoft, and Salesforce to achieve our vision. We partner with hundreds of businesses to help millions access services every week – from billion dollar institutions to hypergrowth unicorns. We support checks in 195 countries, and 2,500+ document types. With over 1,200 customers worldwide and 500 employees
Our goal is to work together to promote and celebrate an inclusive and erse community. Collectively, all Onfidoers are committed to creating an environment where everyone can be themselves, and where differences are celebrated. We encourage people from all backgrounds and cultures to come together to solve some of the world’s most interesting problems.
The opportunity
Onfido is looking for a full-time Senior Customer Support Engineer to join the Global Customer Support team as it expands its 24/7 coverage.
As a Senior Support Engineer, you will be responsible for providing third-level customer support to ensure successful run of integrations with Onfido’s SDKs, API, and no-code solutions. You will become an expert of Onfido’s product offerings, and provide high level technical support to our customers. This role requires programming skills and sits in the Customer organization.
This is the right role for you, if you like:
- Being a Customer’s hero. Understanding priority of requests, capturing the required details for a timely resolution and suggesting the best way of achieving a customer goal. You focus on response time and customer satisfaction.
- Joining a great company that is leading in tech and disruptive in the Identity Verification space.
- Acquiring a deep knowledge of AI technologies and Onfido’s product suite. You will get to learn something new every day as we develop our products and services.
- Looking for opportunities to improve internal processes and represent the “voice of the customer” within Onfido.
- Working with people who inspire and being an inspiration for others. We are proud of our world-class culture, where people are encouraged to share ideas and learn from each other.
We use a lot of exciting technology. Our engineers are flexible about technology and pick the right tool for the job:
- Python, Ruby and Elixir for our service code
- Mobile Apps Development Skills is a MUST
- Customer Support Skill is a MUST
- Strong communication skills
- React and Redux for frontend work
- TensorFlow for Machine Learning / Computer Vision
- Kubernetes and Docker to package and run services
- AWS for underlying infrastructure
- You can learn more about our product engineering team and the work we do on our Onfido Tech blog.
Essential Skills:
- Overall work-experience of 5+ years in a Customer Service or software support role
- BSc/MSc in Computer Science, Engineering or other science subjects
- Experience in Support case management and reporting tools such as Salesforce Service Cloud, Jira, Looker, Datadog
- Practical experience in coding & scripting using at least one programming language: ideally Ruby, Python, JavaScript or SWIFT
- Practical experience with SQL databases
- Deep knowledge / experience in testing mobile applications using AndroidStudio, Xcode, React Native and Flutter SDK as well as web applications
- Experience with AWS cloud platform
- Able to work with logs and build hypothesis to unfold complex problems
- RestAPIs experience
- Demonstrated ability to understand the problem statement and troubleshooting complex technical issues with ease, this may include outbound contact with customers for additional information and resolution
- Personal commitment to quality and customer satisfaction
- Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in a timely manner
- Work directly with Engineering and Product teams to resolve the issues customers have reported
- Empathy and the desire to help others
- Sense of urgency, ability to prioritise tasks based on business priorities
- Can work independently and make decisions even when limited details are available
- Diligence, patience and friendliness, even when things need to move fast
- Self-starter, able to learn new technologies “on the fly”
- Excellent written and verbal communication skills with the ability to to clearly articulate solutions to complex technical issues
Preferred Skills:
- Experience in mobile application development
- Experience providing SaaS technical support for international customers
The salary range for this full-time position is from $85,000 to $128,000. It may vary depending on your interview performance, level at Onfido’s career Path.
Base salary is just one part of our total rewards package which additionally includes share options, performance bonus or commission for eligible roles, and competitive benefits. Ranges are based on function, level, location and are benchmarked against similar companies.
Inidual pay decisions are based on a number of factors, including skills, experience and interview performance. Your Talent Partner can share more about the specific salary range for your location during the hiring process.
#LI-LS1
Onfido Culture
Onfidoers share a set of core values and want to hear from you if you believe in:
- Succeeding together; you work collaboratively and put the team first
- Taking pride; you care about quality, producing great work and customer / user outcomes
- Creating customer buzz; you demonstrate a strong user / customer focus
- Learning things & sharing them; you have a natural curiosity and default to sharing knowledge with others
- Finding a better way; you’re adept at finding solutions, experimentation and innovating to make things better
Benefits
We’re committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You will receive:
- 25 days annual leave plus a day off for your Birthday
- 10 paid holidays.
- 10 paid sick days.
- Two paid volunteering days per year.*
- Rich health, vision, and dental benefits are offered via our partner TriNet. TriNet gives you the flexibility to choose a plan that suits you and Onfido now covers 100% of the cost of our elected base plans for you and 50% for your dependents
- Life Assurance
- 401(k) match up to 4% of your total salary*. You can contribute what you like (up to the annual federal limit).
- Generous paid parental leave
- Free mental health coaching provided online
- Life enrichment allowance of up to $100 per month to use for services including gym, yoga, fitness classes, massages, childcare, and therapy
- Dedicated learning opportunities including using tools like Learnerbly with availability to use for learning resources such as books, coaches, conferences, courses, podcasts, and more
- Our open and transparent culture is reflected in our “Better Together” motto and we bring this to life by meeting once a week for our global weekly roundup (OnThursday); holding quarterly team socials, and other company-wide social events
- Expense up to £300 (or local equivalent) to purchase workstation setup equipment
- The opportunity to become a member of Onfido’s resource groups in order to learn different skills in our belonging groups after 3 months
Onfido Balance
Personal hyper-growth requires a fast-moving environment, a clear career development plan and—crucially—looking after ourselves.
Onfido Balance is the toolkit we’ve developed to succinctly communicate our benefits offering:
- Our Body benefits prioritise health, wellbeing, exercise and recovery.
- Our Head benefits are focussed heavily on learning whatever your learning style, mental wellness and flexible working.
- Our Heart benefits are framed around sharing our success with our peers, our local communities and our future selves in the form of equity, corporate social responsibility and better togetherness.
Check out Life at Onfido via our LinkedIn Careers Page!
Onfido is committed to creating a erse and inclusive work environment. We’re always on the lookout for talented, passionate people and encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion. If you need reasonable accommodation at any point in the application or interview process, please let us know.
location: remoteus
Title: Customer Support Agent
Location: Remote
Type: Contract
Workplace: remote
Category: Operations
JobDescription:
Journey Clinical is on a mission to transform the growing mental health crisis by accelerating the adoption of frontier treatments that lead to lasting improvements in clinical outcomes. We have built a turnkey healthtech platform to safely and effectively expand access to a powerful modality known as Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP). In our patient-centered collaborative care model, licensed psychotherapists in the network take on the psychotherapy, while Journey Clinical’s in-house medical team takes on patient eligibility, treatment plan and outcome monitoring. Our platform gives psychotherapists passionate about PAP the infrastructure and support required to become empowered KAP providers, while enabling higher standards of patient care and enhanced clinical outcomes.
We have recently closed a successful Series A round led by Union Square Ventures, and are backed by a number of top-tier investors including AlleyCorp, Fifty Years, Able Partners, Gaingels, Palo Santo, PsyMed Ventures, Coalition Operators, Christina Sass co-founder of Andela, Edvard Engesæth, MD co-founder of Nurx and, Hans Gangeskar co-founder of Nurx.
We are building an open-minded and inclusive workplace where you will have the opportunity to grow and collaborate with a erse team of high performing iniduals. Our team combines extensive experience in business and healthcare. We are mission driven and strive to make the workplace stimulating, ethical, rewarding, and fun. Together, we will be working at the cutting edge of a groundbreaking field that is reshaping mental health and we will make a direct impact on people’s lives.
Here’s what you’ll do day-to-day:
- Manage day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails)
- Provide support to therapists to ensure success along their treatment journey
- Bring feedback and share insights with the team on common themes expressed by therapists
- Work with your direct manager to (i) escalate open questions and concerns (ii) collaborate with cross-functional teams to drive continuous process improvements and deliver a world-class support experience (iIi) execute experiments and document knowledge bases/saved responses for better serving patients
Responsibilities:
- Assist with coordination of scheduling, rescheduling, and canceling therapist appointments as required
- Manage therapist inquiries and requests through our email communication system
- Provide tech support for therapists struggling with account access
- Coordinate with operations and therapist success teams to ensure requests are responded to in a timely manner
- Monitor the therapist journey to identify and mitigate potential issues as well as discover opportunities to improve the process
- Oversee the processing of therapist credentials submitted to our platform
Profile:
- Team player who is passionate, detail oriented and a strong communicator
- 3+ years of related work experience in client service and support
- 2+ years of experience in medical industry, particularly if you have worked in mental health
- Knowledge of CRM systems, particularly Zendesk and Gmail
- Customer-first mindset, deep work ethic and dedication to the highest level of support
- Comfortable working remotely in a telehealth fast-paced startup environment
- Interest for the field of psychedelic-assisted psychotherapy to transform mental health
What we offer:
- Competitive hourly salary
- Flexible working hours
- Growth opportunities and a high level of freedom
- We aim to set our team members up for success and offer a clear path for career advancement and personal growth
- Work with a team of industry leading experts, who are highly collaborative, disciplined, and who have fun working together
The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic assisted psychotherapy and make a positive impact on the lives of 100M+ people who are suffering from depression and anxiety in the US today!
We recognize healthcare is a universal concern and tackling the mental health crisis will require team members with different strengths from all walks of life. We are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.
If you feel discouraged by the job description because your skills don’t exactly match please apply anyway. We likely missed something and are open to expanding our understanding of the role.
Exodus is looking to hire a Customer Support Specialist (EMEA Time Zone) to join their team. This is a full-time position that can be done remotely anywhere in EMEA.
Title: Customer Support Agent (HCF Global)
Location: Remote
JobDescription:
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
About Clipboard Health:
Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YCs Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.
About the Role
We are looking for customer-centric iniduals to service our marketplace with empathy and judgment. You own your customer’s issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer’s first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments.
Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.
Day-to-Day Responsibilities
- Process customer contact and deliver prompt solutions through phone, chat, and email
- Communicate and collaborate with different departments
- Investigate, research, and resolve customer issues
- Handle tough and dissatisfied customers politely and professionally
- Track and follow up on all customer requests in a timely manner
- Manage conflicting priorities
- Provide outstanding and exceptional customer service
- Must have weekend availability
What Sets You Apart
You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You’re genuinely curious and take initiative to solve problems when you see them.
Why work at CBH?
- Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.
- Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
- Personal and professional development opportunities. If you’re interested in developing a particular skill or learning more about a particular part of the business, we’ll give you the opportunity to learn
System Requirements (NO CHROMEBOOKS, NO LINUX OS)
- Minimum 20Mbps wired internet connection
- CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
- RAM: minimum 16GB or higher
- Boot Drive: using SSD
- Wired headset
- Quiet working environment
- Steady power and internet
We operate 24/7 and work on a rotating roster, including weekends.
Commercial Auto Claims Representative
Remote in the United States
Full time
APD Claims Representative – CH10IN
Claims Representative – CH09CN
Were determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future.
The Hartford is seeking a Commercial Auto Claims Representative. Under general supervision, this position is responsible for obtaining and maintaining essential information in order to handle Commercial Auto claims. Claims is a fast-paced, high-production, high-volume environment that focuses heavily on customer service and accuracy. Under general supervision, this position is responsible for obtaining and maintaining essential information in order to handle Commercial Auto claims. Claims is a fast-paced, high-production, high-volume environment that focuses heavily on customer service and accuracy.
This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our offices and will have the expectation of working in an office 3 days a week (Tuesday through Thursday).Candidates who do not live near an office will have aremote work arrangement, with the expectation of coming into an office as business needs arise.
Responsibilities:
- Handling of claims which includes initial file intake, review coverage for accurate application based on policy interpretation, execute accurate and timely payments, investigate mitigation opportunities on the file including subrogation, manage file to timely resolution, and complete all data integrity components.
- Investigating Commercial Auto claims to determine liability exposures and subrogation.
- Successful handling of property damages to include estimates, rental, and total losses of vehicles.
- Managing claim deadlines and developing jurisdictional expertise.
- Handling first and third-party claim files in a manner consistent with claim quality standards and goals.
- Accurate reserve analysis for loss, to include excess exposure recognition.
- Strong customer service and teamwork, answering claim calls in a prompt and professional manner, while backing up other team member calls.
- Taking ownership of all calls to resolution.
- Participation in phone queue to drive customer satisfaction.
Qualifications:
- Bachelors Degree or minimum of 4 years of Auto claims Adjusting experience inclusive of coverage and liability investigations preferred.
- Demonstrated capacity to multi-task in a structured work environment.
- Ability to utilize multiple systems to handle/process claims with strong keyboarding skills.
- Problem solving and critical thinking skills are a must.
- Strong attention to detail.
- Excellent telephone and interpersonal skills with a focus on the customer.
- Strong time management, organization, and attention to detail.
- Proficient in OneNote, Word, Excel, Outlook.
- Ability to breakdown explanations of complex process and rules into manageable information.
- Must have a winning mindset that is focused on continuous improvement, teamwork, and delivering fast, quality service for our customers.
- Excellent oral and written communication.
- License(s) by state/jurisdiction preferred.
- IIA, AIC, CPCU, SCLA preferred.
Additional Information:
This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our offices and will have the expectation of working in an office 3 days a week (Tuesday through Thursday).Candidates who do not live near an office will have aremote work arrangement, with the expectation of coming into an office as business needs arise.
- As a condition of your employment, you must obtain and maintain a State Adjuster’s License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.
- As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.
- For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartfords total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$48,480 – $72,720
The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.
location: remoteus
Title: Customer Support Specialist (Remote)
Location: US
JobDescription:
The Customer Support Specialist (CSS) will be responsible for managing and triaging all requests that come through support. These responsibilities include, but are not limited to
- Owning all emails, requests and questions that come through the support channel
- Assessing each issue and understanding where it should be escalated
- Customer Success Management (CSM) team for customer workflow issues
- Product (via Shortcut) for bug or software issues
- Performing minor maintenance and correction tasks within the Reconstruct platform
- Maintaining a fair understanding of Reconstruct to effectively troubleshoot support issues
- Assessing and triaging hardware issues that are sent through support
- Providing weekly updates to the Head of Customer Experience and Customer Success Management team on the following
- Number of tickets created
- Number of tickets closed
- Number of open tickets
- Provide beta testing for new features released by product
- Updating technical documentation as appropriate
Skills Required
- Excellent understanding of Zendesk
- Excellent technical writing skills
- Ability to manage and triage issues
- Strong communication skills
- Strong technical troubleshooting skills
This position will report to the Head of Customer Experience. There is no anticipated travel associated with this role.
location: remoteus
Title: Customer Care Advocate – (Tuesday – Saturday 10am-6:30pm CST)
Location: Remote US
JobDescription:
Boldly innovating to create trusted solutions that detect, predict, and prevent disease.
Discover your power to innovate while making a difference in patients’ lives. iRhythm is advancing cardiac care…Join Us Now!
At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.
About This Role
The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.
Responsibilities:
- Answer inbound calls in our Contact Center
- Provide an estimate of the potential patient responsibility based upon the benefits coverage
- Make outbound phone calls to patients to discuss payment options
- Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
- Update records with complete patient and insurance information
- Assist and cross train in other departments as business needs dictate during critical times
- Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
- Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
- Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
- Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
- Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
- Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
Required Qualifications:
- High school diploma or equivalent
- 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
- Experience working in a high-volume Contact Center environment
- Proficient with Microsoft Office, virtual communication tools – especially Outlook, Teams; Word, Excel and PowerPoint preferred
- Strong verbal and written communication skills
- Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
- Strong evidence of great customer service via phone, e-mail, fax or web modalities
- Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
- Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures
Preferred Qualifications
- Bachelor’s Degree or relevant experience
- Experience with health insurance, benefits investigations, and reimbursement
- Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
- Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired
What’s In It For You
This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:
- emotional health support for you and your loved ones
- legal / financial / identity theft/ pet and child referral assistance
- paid parental leave, paid holidays, travel assistance for personal trips and PTO!
iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of LinkedIn Learning classes and so much more!
FLSA Status: Non-Exempt
#LI-WB-1
#LI-RemoteActual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$17—$22 USD
As a part of our core values, we ensure a erse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified iniduals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.Make iRhythm your path forward. Zio, the heart monitor that changed the game.
Updated 12 months ago
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