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Title: Customer Support Specialist

Location: USA-

Job Overview

• Company: Tripleseat
• Title: Customer Support Specialist
• Location: Remote
• JobID#: 598833
• Type: Full Time
• Department: Customer Success

Job Description:

For Hospitality, By Hospitality.

Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development.

If you are enthusiastic about hospitality and want to be a part of an innovative and cutting-edge solution, it’s time to join us in our mission to revolutionize the industry here at Tripleseat!

Location: This position is open to remote candidates who are eligible to work in the United States. If the ideal candidate is based near our Concord, MA office, a hybrid work schedule will be offered.

Travel Expectations: If the ideal candidate is located outside the Concord, MA area, they will be required to complete initial onboarding at our Concord, MA office, followed by occasional in-office visits and travel for company events.

Core Responsibilities:

• Communicate directly with customers to research, troubleshoot, and assist in ensuring success and resolution.
• Assist customers through multiple channels (emails/tickets, live chat, inbound phone calls, & Zoom) to provide timely and effective support.
• Ensure the timely resolution of customer issues while maintaining a professional and positive demeanor.
• Problem-solve and provide best practices and resolutions to help customers best utilize Tripleseat products.
• Train new and seasoned Tripleseat users by creating and hosting webinars and educational sessions.
• Act as a liaison between customers and other Tripleseat team members (Tier 2 Support, Account Management, Finance, etc.) for escalated situations, proactively communicating with customers.
• Offer product expertise internally to other teammates and departments.
• Contribute to the creation and improvement of support documentation.
• Develop and maintain a deep understanding of our products/services to provide informed and accurate assistance.
• Assist in onboarding and training new Support Specialists, helping them to become effective contributors to the team.
• Other related duties as assigned.

Knowledge, Skills, and Abilities Required:

• 1-2 years of customer service experience required, with strong communication (written and verbal) and interpersonal skills.
• Demonstrated ability to troubleshoot issues and provide effective solutions.
• Strong ability to empathize with customers, coupled with resourcefulness, patience, and a drive to ensure customer success.
• Comfortable with web-based software tools such as Zendesk, Slack, Guru, Zoom, Salesforce, and Google Suite.
• Ability to manage multiple workflows simultaneously while maintaining a positive attitude in a fast-paced environment.
• Ability to work efficiently within a team atmosphere and independently, while maintaining a sense of humor.

Preferred Experience:

• Experience in the hospitality industry is highly preferred, as it will provide valuable context for customer interactions.
• Experience in creating and hosting webinars or educational sessions for users is a plus.

Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees:

• Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of.
• Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances.
• 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement.
• Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security.
• Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance.
• Pet Insurance: Tripleseat recognizes the importance of pets in employees’ lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.

At Tripleseat, we place a high value on our employees’ well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, ersity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued – Everyone Included.

Customer Success Manager (Remote, United States)

• United States – Remote (any location)
• Full-Time

The Gaggle Customer Success Manager (CSM) works directly with assigned customers to support their student safety and wellbeing initiatives. A successful CSM works with district stakeholders across multiple departments from implementation through the renewal process to ensure their desired goals are achieved. They will take a proactive approach in managing their designated accounts by using customer health data to uncover potential growth opportunities and assess risks that require intervention. Additionally, the CSM will leverage established systems and processes to share meaningful content with district stakeholders, deliver exceptional service and support, and engage in cross-functional collaboration with other teams within the organization to guarantee customer satisfaction and retention.

This position will support customers in the Eastern and Central U.S. and reports to the Director of Customer Success.

Responsibilities:

• Customer Engagement
  • Regularly engage with assigned customers to discuss ways they can recognize further value from their relationship with Gaggle. This includes identifying and understanding district personas to provide tailored, data-driven recommendations on how to make better use of Gaggle tools, sharing best practices observed while working with other districts, and educating customers on newly released functionality.
  • Coordinate and deliver Gaggle professional development sessions for assigned customers to ensure end-users integrate Gaggle into their student safety/wellbeing workflows.
  • Work with Technical Support, Safety, and Product teams to identify, track, and analyze potential issues that may impact retention and work with the team to formulate a resolution plan for all escalated issues.
• Customer Management
  • Builds/maintains relationships with assigned customers by establishing a strong partnership. Having relationships with multiple stakeholders in multiple departments in your assigned accounts is a necessity.
  • Serve as point of contact for assigned accounts and work with sales, customer education, marketing, and implementation to proactively address client needs.
  • Provide Gaggle’s teams with analysis of client needs, as well as our own areas to improve so we can deliver added value through our product and support.
• Renewal Management
  • Manage renewal process and negotiations for your assigned book of business
  • Work with assigned customers to craft and secure renewal agreements that align with district needs and increase Gaggle’s ability to positively impact student safety/well-being.
  • Understand the budgeting process within your assigned account base including: which departments need to be involved, timelines for completing purchases, and potential roadblocks that impact their likelihood to renew.
  • Provide accurate visibility into the forecast for your assigned renewable book of business.
  • Use Salesforce to create and send renewal quotes/agreements to your assigned customer base.

Requirements:

• At least 3 years of experience in a sales or customer success role
• Experience managing stakeholders in multiple departments within large districts is a plus
• Exceptional at using listening and consultative skills to build trust and relationships with district leaders
• Strong documentation skills to record plans and information discussed with the customer and to provide data and reports to stakeholders
• Excellent presentation and communication skills which are utilized when working directly with the customer
• Has a positive perspective and is capable of managing difficult or complex situations with calm and poise
• A large amount of day-to-day work is done independently so strong organization and time management skills are a must
• Proven ability to thrive in a team-based organization
• Ability to travel

Preferred Qualifications:

• Bachelor’s degree
• Experience in the K-12 Education field
• Proficiency with Salesforce
• Located in the Eastern or Central U.S.

Additional Information

This is a work-from-home position; a reliable, high-speed connection and a comfortable, private dedicated work area will be essential for this role’s success.

Salary Range and Benefits

Please apply to this posting in order to learn more about the starting salary range and benefit options.

Title: Customer Care Rep – Retirement (Remote)

Location: Work From Home United States

Job Description:

Job Family

Customer Service

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a erse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Transamerica is a part of Aegon, an integrated, ersified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.*

Who We Are

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality inidual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, inidual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology).

Job Description Summary

As the point of contact and “voice of the company” for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

Job Description

Job Description

Responsibilities

• Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRA’s and 403(b) investments.
• Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
• Locate/research information using multiple systems/technologies.
• Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
• Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
• Learn and maintain a basic understanding of products, procedures, and systems
• Achieve department metrics and expectations
• Participate in a team based environment to achieve department goals

Qualifications

• Associate’s degree in a business field or equivalent experience
• One year of call center or customer service experience, or financial services industry experience
• Ability to communicate with customers in a professional manner, orally and in writing
• Ability to work independently and as part of a team
• Proficiency using MS Office tools

Preferred Qualifications

• Understanding of retirement products such as 401k, IRA, and 403(b)
• Ability to navigate multiple screens and systems at one time
• Previous work from home experience
• Previous financial industry experience
• Salesforce experience
• Product promotion experience

Working Conditions

• Work From home/call center environment – must have work environment with minimal distractions
• Hours of operation are 7am to 8pm CT, must be able to work any of those hours. Open availability Monday-Friday.

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules and other compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

Compensation:

The hourly for this position generally ranges between $16.00 – $20.00 an hour. This range is an estimate, based on potential qualifications and operational needs. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations.

Bonus Eligibility:

This position is also typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Inidual Performance and is at Company Discretion.

#LI-REMOTE

#IND123

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs
• Peer Recognition Program (BRAVO)

Title: Customer Experience Team Lead

Location: Remote, US

Type: Full Time – Regular

Workplace: remote

Category: Call Center

Job Description:

What We Do

Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers. Our goal is to engage every healthcare professional in clinical research and to make clinical trials a care option for every patient. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.

Who We Are

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

Position Overview

As the Customer Experience Team Lead for Customer Experience Representatives and Recruitment teams, you will play a pivotal role in ensuring the efficient and effective operation of both the call center and recruitment teams. Your mission is to oversee the daily activities of the call center agents and recruiters, manage escalations, and ensure that both teams work cohesively to deliver exceptional participant experiences. You will act as the primary point of contact for complex issues, guiding your team to resolution while maintaining the highest standards of service.

What You’ll Be Working On (Duties include but not limited to):

• • Centralized Leadership and Team Support: As the primary point of contact, the Team Lead will supervise both the recruitment and call center teams, addressing any issues or challenges that arise during daily operations. Managerial responsibilities for this role includes providing guidance, problem-solving support, approving time cards and time off requests, and ensuring consistent management and communication to maintain a smooth workflow and alignment with organizational goals.
  • Issue Resolution: Quickly and effectively resolve escalated calls or situations, ensuring that they are handled with professionalism and in accordance with company policies.
  • Guidance and Mentorship: Act as a resource and mentor for team members, offering support and advice to help them navigate complex situations.
  • Collaboration with Management: Work closely with the manager to provide insights into team challenges and successes, facilitating continuous improvement in operations.
  • Training and Development: Support the ongoing training and development of team members, ensuring they have the skills and knowledge needed to excel in their roles.
  • Reporting: Prepare and present regular reports on team performance, challenges, and opportunities to senior management.
  • Performance Monitoring: The Team Lead will monitor key performance metrics, identify areas for improvement, and implement strategies to achieve recruitment and service goals.

Physical and Travel Requirements

• • This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.

What You Bring (Knowledge, Skills, and Abilities):

• • Leadership Skills: Proven ability to lead and motivate a team, with a focus on achieving results through collaboration and effective communication.
  • Problem-Solving: Strong problem-solving skills with the ability to manage and resolve escalated issues efficiently and effectively.
  • Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
  • Customer Service Orientation: A deep commitment to providing exceptional service to participants and ensuring a positive experience.
  • Technical Proficiency: Familiarity with call center software, CRM systems, and ticketing tools.
  • Organizational Skills: Ability to manage multiple priorities, delegate tasks effectively, and maintain high levels of organization.

Certifications/Licenses, Education, and Experience:

• • Education: Minimum of a high school diploma or GED; Bachelor’s degree preferred.
  • Experience: 3-5 years of experience in a supervisory or team lead role within a call center or recruitment environment, preferably in healthcare or clinical research.
  • Technical Skills: Proficiency in using call center software, CRM systems, and reporting tools is required.

Benefits (US Full-Time Employees Only)

• • PTO/vacation days, sick days, holidays.
  • 100% paid medical, dental, and vision Insurance. 75% for dependents.
  • HSA plan
  • Short-term disability, long-term disability, and life Insurance.
  • Culture of growth and equality
  • 401k retirement plan

Diversity & Inclusion

We serve patients and researchers from erse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value ersity and believe that unique contributions drive our success.

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the

physicians and caring for patients.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

Employment Statement

Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.

Title: Seasonal Bilingual Spanish Customer Service Agent – Starting at $17.65/hour – Remote

Location: Atlanta United States

Job Description:

As a Seasonal Bilingual Member Service Specialist, you will be a part of our 100% remote Contact Center team and responsible for answering and handling incoming calls from Prime members, pharmacies and doctors’ offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare.

This is a seasonal, hourly work from home position with the opportunity to be hired on as a full time employee (with benefits) within a 5 month time period depending on overall employee performance and business needs.

Position Requirements:

• Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”)
• Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
• Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks
• Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured
• Must be available for a 6 to 8 week training class
• Fluency in Spanish is preferred, fluency in English is required

What Prime provides:

• All equipment is provided and shipped directly to your place of residence
• Highly structured work environment
• Transferable skills within Prime or within the healthcare field
• Opportunities to grow your career within Prime, including being hired on full time
• 40-hour work week (potential overtime)
• Potential $1.50/hr bilingual skill pay increa

Job Responsibilities

• Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
• Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
• Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
• Other duties as assigned

Required Minimum Qualifications

• High School Diploma or GED is required
• 1 year of customer service experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
• Strong PC Skills with ability to navigate multiple software systems simultaneously
• Strong communication skills with focus on professional demeanor and empathy
• Ability to multitask
• Detail oriented

Preferred Qualifications

• Call center experience
• Call center experience in the Healthcare industry
• Work from home (remote) experience
• Fluency in Spanish

Minimum Physical Job Requirements

• Ability to sit 6 or more hours per day
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Ability to work a flexible schedule including evenings, weekends, holidays, overtime
• Ability to work with a set, pre-determined break and lunch schedule

Reporting Structure

• Reports to Supervisor in the Contact Center

Title: Customer Care Specialist

Location: Valdosta United States

Job Description:

At Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our ersity and industry-leading talent of over 40,000 global employees across more than 250 locations, we partner with customers to develop, design, and manufacture innovative products with an eye toward the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey. For more information, visit our website, or connect with us on LinkedIn or Twitter.

This role is focused on servicing customers order on-time and in-full. This role is responsible for ensuring timely order entry, timely order acknowledgement to the customers, timely load creation for carrier planning, proactive communication to customers on order status, and timely invoicing. Customer Care Specialist is responsible for managing our mid-tier to large customer accounts for the CPNA Division. This role can work remotely, or in various sites, such as: Fremont IN, Valdosta GA, or Evansville IN.

Responsibilities

1.Order Entry – Ensures customer order is encoded (Automatic or Manual) accurately and on-time. Evaluates order quantity versus set minimum requirements. Evaluates requested delivery dates/ship dates versus published lead time. Ensures customer alignment on order lead time.

ADDITIONAL RESPONSIBILITIES NOT TO EXCEED 30% OF WORKLOAD: New Item Requests, Quote Requests, Customer Incident

PERFORMANCE MEASURES: Success of this role will be measured by the following metrics:

1. Past Due Orders Trend and Goals

Qualifications

• Bachelor’s Degree Preferred in Management, Sales, Marketing, or Supply Chain or

COMPETENCIES:

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Sr. Customer Service Representative

locations

Remote – United States

Full time

Job Description:

The Sr. Customer Service Representatives play a vital role in providing exceptional service to our Financial Professionals and their clients. Our associates own the relationship with our valued Financial Professionals and customers and have the rewarding responsibility of shaping the image of Penn Mutual. Responsibilities include being a compassionate voice and problem solver for our Financial Professionals and their Clients. They not only addressing immediate concerns, but also empathetically anticipate and cater to future needs. Responsibilities include providing emotional support during difficult times, resolving inquirers promptly, educating clients on policy benefits, and proactively suggesting tailored solutions to meet both current and future needs. All while ensuring a seamless and trusted customer experience. Iniduals selected for this role will have a passion for best-in-class service handling a variety of in-bound calls from our Financial professionals and their clients via an 800 line. This position works under immediate supervision.

We’ve embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work.

Responsibilities

• Compassionate voice and problem solver for our Financial Professionals and their Clients leading to best in class service.
• Serve as a dedicated advocate for policyholders, understanding their unique needs and advocating on their behalf within the organization to ensure their concerns are addressed promptly and efficiently
• Demonstrate a commitment to continuous improvement by actively seeking feedback, participating in training programs, and implementing best practices in Customer Success
• Empathetically listen to Financial Professionals and their clients concerns, providing emotional support during challenging situations, and offer solutions that meet their current and future needs
• Possesses moderate knowledge of all facets of Life Insurance or Annuities and the products sold
• Handles simple to complex in-bound calls from our advisers/clients and answers questions regarding their life or annuity product and/or servicing needs.
• Investigates and follows up on questions/issues to resolve concerns in an accurate and timely manner.
• Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
• Seeks out opportunities to leverage best practices to meet requirements.
• Accepts ownership of the interaction and provides a high caliber of service and follow-through.
• Interprets each request and navigates multiple administration systems as well as our workflow and imaging tools to gain and document needed information.
• Processes some routine and some more complex financial and non-financial transactions and documents records with consistent quality, attention to detail, and according to department policies and procedures.
• Recommends process changes to continuously improve the client experience.
• Adheres to Service Level of Agreements (SLAs) and inidual/team metrics.
• Handles escalated calls and more complex issues as appropriate.
• Complies with all company and site policies and procedures.
• Remains current in profession and industry trends.
• Successfully completes regulatory and job training requirements.
• Performs other duties as assigned.
• Ability to work between the hours of 8am and 6pm (hours may vary).

Skills and Abilities

• A customer service attitude that translates professionalism, confidence as well as a ‘smile’ over the phone.
• Ability to comprehend and articulate complex information.
• Ability to learn and adapt in ever changing and upgrading technology.
• Executes with urgency and professionalism.
• Excellent analytical and organizational skills with attention to detail.
• Excellent communication skills, both verbal and written, required.
• Willingness and proven ability to work on multiple tasks and adapt to a changing work environment.
• Strong technical skills with the ability to navigate within multiple systems.
• Excellent problem-solving skills – the ability to see beyond the obvious into what may be intended.
• Willingness and ability to work under pressure and meet deadlines.
• Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement.
• Ability to work with others in a collaborative team environment.

Education

• H.S. Diploma or Equivalent Required and
• Bachelor’s Degree Preferred

Experience

• Minimum of 2+ years of customer service experience Required and
• Experience with life insurance products strongly Preferred

Base Salary Range – $48,000 – $60,000

Title: Customer Service Representative

Location: Houston, TX

Full-Time

$30k – $40k

Job Description:

Everlight Solar is seeking a skilled highly energetic and motivated inidual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY REMOTE, full-time, entry level, evening shift position, with some weekend work. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence.

Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)

Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters inidual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.

Responsibilities:

• Handle high amounts of incoming calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Manage complaints, provide proper solutions and options; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Establish and build relationships with our customers
• Go the extra mile to engage customers

Requirements:

• Some proven customer support experience or experience as a client service representative is preferred
• Strong phone administration skills and active listening capabilities
• Ability to work independently and as a member of various teams and committees
• Strong attention to detail
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• Ability to operate in a fast-paced environment
• Ability to work nights & some weekends
  • 1pm – 11pm CST, 4 days/ week with rotating Saturdays or
  • 3pm -11pm CST M-F with rotating Saturdays

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• PTO
• Sick and Safe Time
• Paid Holidays Off

Salary: $30,000-$40,000/ year

Title: Customer Support, Bilingual English/Spanish – Phones (4183)

Location: Remote – USA

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!

Do you have a Phone Support background?

Do you enjoy work-from-home and flexible schedules?

ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects… then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.

Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.

In this project, mods will be answering inbound calls, returning voicemails, and handling online complaints in regard to temporary vacation lodging while following queue-specific scripts.

Hourly Rate:

To be discussed in the interview phase

Project Hours (All times Pacific):

Monday: 7 am – 5 pm

Tuesday/Wednesday: 7 am – 8 pm

Thursday: 7 am – 12 am

Friday: 12 am – 12 am

Saturday: 12 am – 12 am

Sunday: 12 am – 5 pm

Commitment:

10 hours per week

60 days (as needed)

Language:

English and Spanish (bilingual)

What We Are Looking For:

• Professional English proficiency, Spanish is a second language
• Professional demeanor
• Customer service-minded
• Good de-escalation skills
• Quiet place to receive phone calls
• Previous phone experience (preferred)

WorkSpace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Quiet workspace to take calls
• Willingness to install MSQ security software and 2FA app on the phone

What’s In It For You:

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate – Discussed during your first interview
• Paid orientation

Customer Service Representative – Sales Ops

Req #42997

Virtual United States

Job Description

Posted Thursday, August 29, 2024 at 11:00 PM

LocalIQDIrect Mail, part of theUSA TODAY NETWORK, is seeking a Direct Mail Customer Service Representative.

The focus of this position is supporting Direct Mail and Print sales goals through superior customer service and working with our fulfillment partners to deliver high quality materials, on time, and on budget. We want a team member who can own the role, constantly looking for ways to improve the process, quicken turn times, and better communication.

This position is a full-time roll, working 40 hours per week.

Responsibilities:

• Gather the critical information necessary to understand the need of our clients.
• Use web-based systems to generate accurate and timely Mail and Print estimates for the sales department.
• Acquire pricing from outside vendors for custom print jobs.
• Prepare and provide accurate cost estimates to our sales team.
• Review, pre-flight and send artwork to appropriate vendors.
• Create detailed and accurate print orders to send out to print partners.
• Attend and participate in weekly production meetings to review job status and changes that have occurred or are pending
• Assist in maintaining an up-to-date print report to follow through completion of jobs.
• Act as back up to Print Coordinator and LocaliQDirect Sr. Designers.

Requirements:

• At least two years experience working in customer service. Experience in the media industry preferred. We will consider candidates with less experience but with all the right tools.
• Minimum 1 year professional experience in graphic design.
• Experience with Adobe Creative Suite, InDesign, Illustrator, Photoshop and Acrobat.
• Working understanding of visual design principles, color theory and typography.
• Excel Proficiency; knowledge of advanced functions, ability to sort and analyze data
• Experience working with a team of remote workers helpful.
• Proven experience producing accurate results under deadline pressure.
• Effective communicator; able to get along with erse personalities.
• Direct work experience using computer systems such as CRMs as well as tools like Word and Excel
• Is comfortable using communication tools such as email and video meeting tools like Teams or Zoom.
• Excels in a fast-paced environment and understands the importance of flexibility.
• Collaborates well with others and can work with a team on the biggest projects.
• Employment is contingent on passing a pre-employment, post-offer drug screen and background check.

We are eager to learn more about you and how you fit this role. When you apply, dont feel like you have to limit your upload to a resume; show us what youve done. To do so, put together a single document file that includes the following, in this order:

1. Your resume one to two pages.
2. A cover letter introducing yourself to us.
3. Any supportive documents such as testimonials, recommendations, certifications, etc.

#LI-REMOTE

The annualized base salary for this role will range between $12.55 and $22.00 per hour. Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable.

Job Details

Job Family

Customer Experience

Job Function

Customer Service

Pay Type

Hourly

Customer Service Rep – Remote

locations

USA – Remote

time type

Full time

job requisition id

J202408092

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our erse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

Position Title – Customer Service Rep.

Location – Remote US

The Quadient Customer Service Representative is responsible for handling inbound inquiries from internal/external customers, dealers, and field service offices. Wait, there’s more! These calls will vary between dispatching, repair questions, detailed problem resolution through troubleshooting equipment, postage and supply support, billing inquiries, and the resolution, review, and explanation of contractual agreements as well as other various requests. Our top-notch Customer Support Advocates are highly emotional intelligent, possess the initiative to seek and embrace change, passionate about helping others, remain flexible/adaptable as the business needs require, proficient in problem solving over the phone, able to improve the company by establishing and achieving goals, use a style of communication that is open and honest, and represent our organizational core values in every interaction.

Your role in our future

• Handle incoming calls, emails, and inquiries for district, dealer, and internal customers, ensuring prompt resolution and proper documentation.
• Provide first-call resolution for troubleshooting depot repair equipment models using various software programs.
• Interact professionally with internal and external teams to resolve issues and respond to communications in a timely, clear, and concise manner.
• Exercise judgment and discretion in daily tasks, partnering with managers and team members for efficient and effective work.
• Research and resolve routine requests and customer concerns, providing global support for all Quadient products and services.
• Meet and exceed established call metrics, embrace continuous improvement, and accomplish additional tasks assigned by management.

Your profile

• High School Diploma or equivalent (GED) required with 2-5 years of customer service experience, including 1+ year continuous.
• Ability to multi-task in a high-volume, fast-paced call center with intermediate computer skills; typing 45 WPM+ and 10-key by touch ideal.
• Proficiency in Windows applications (Microsoft Office) and reliable high-speed internet connection (200+ Mbps download / 20+ Mbps upload).
• Ability to work remotely with minimal noise/distractions, consistently producing measurable results.
• Preferred experience: hands-on troubleshooting, leasing and billing with multiple software systems, and familiarity with systems like SAP, Salesforce, and CRM.
• Fluency in 2+ languages is a plus.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Turn your passion into performance. Apply now.

This position has an hourly pay range of:

$14.62-$21.92

Quadient, Inc. has standard ranges for all U.S. – based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join erse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of iniduals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares – in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer*: We believe that ersity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.

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Title: Remote Bilingual Spanish Customer Service Representative

Location: Hamilton United States

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where iniduality is noticed and valued every day.

Remote Bilingual Spanish Customer Service Representative

$17.00/ Hourly

Equipment Provided

Full-time with Full Benefits

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks

Shifts: Availability between the hours of 8:00 AM – 8:00 PM on Monday and Thursday and 8:00 AM – 5:00 PM on Tuesday, Wednesday, and Friday.

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• $17.00 per hour pay rate (bi-weekly pay)
• Paid Training with Equipment provided.
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Full Benefit Options – From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About the Role

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to work with people of erse backgrounds.
• High School diploma or GED
• Background and drug screening required.

States that are Not Applicable for this position:

• AK, CA, HI, MA, IL, MT, NY
• Metro Areas: MN- Minneapolis, IL, NY – NYC
• OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC Met

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Apply now

Save

Bilingual Customer Care Specialist

United States Virtual

R-105055

When you walk through our door, you’re not just starting a job. You’re starting a career at a company that cares about you. Our offices are a community of people passionate about engaging and helping people across the country.

With competitive pay and benefits that start on your first day, Assurant’s a company ready to invest in you. But don’t take our word for it. Our benefits speak for themselves. Here’s just a peek at what we offer:

Generous paid-time-off package with 23 total days, including holidays, within your first year

• Undergraduate tuition reimbursement programs
• Various work schedules and potential to work from home
• Stock purchasing options along with a 401k and additional financial resources
• Potential to share in the company’s success through a performance bonus
• Health, dental and personal wellness plans
• And more …

At Assurant, you’ll find a team eager to help you grow your career and find meaning in your work. Are you ready to join?

What is a Customer Care Specialist at Assurant?

The Customer Care Specialist is a key position within Assurant because you’re the voice of our organization and clients. You’re highly valued as our customer’s primary point of contact, and you care about helping others. The customer experience is at the forefront of all you do, exceeding expectations at every turn. You’re a listener, problem solver and believe in quality. You enjoy being on the phone, and customers hear your smile as you patiently help them find a resolution.

Why You Should Consider This Role

• You love helping and connecting with people.
• You’re a problem solver who likes to think on your feet and enjoys a challenge.
• You thrive in a fast-paced, changing environment.
• You believe the details are important and actively listen for them.
• You go above and beyond because you want to, not because you have to.

What You Will Like

• The ersity —­­ every day and every customer is different.
• The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team.
• The difference in the value Assurant places on great customer service and the recognition you’ll receive from our customers and our leaders when you exceed our customer’s expectations.
• Opportunity to learn, grow and advance within our Fortune 500 company.
• Competitive starting pay in a highly motivated pay-for-performance environment.

The Details

• Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss.
• This role requires listening to our customers’ concerns and showing empathy while resolving their issues.
• Because every customer is different, we expect you to take the initiative to truly understand our customers’ current challenges, solve them and use your expertise to proactively help them avoid future challenges.
• You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested.
• A robust paid training environment enables you to learn the business, the systems, the policies and, most importantly, how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

What You Should Know About Us

Assurant is the company that protects and secures the places people live and the things they buy. We’re a Fortune 500 company with approximately 16,000 employees in 21 countries across North America, Latin America, Europe and Asia-Pacific. We help keep life running smoothly for more than 300 million people around the world. Protecting 38 million mobile devices. 40 million motor vehicles. 80 million appliances. 36 million mortgages. And that’s just the beginning.

The Ideal Candidate Will Have

• Must be fully bilingual in English and Spanish
• Strong attention to detail
• Great conversation skills and ability to WOW customers on every call
• Excellent verbal, written and listening skills
• Relentless drive to own the customer’s problem and resolve it
• Ability to adapt well to change
• Ability to work well in a fast-paced environment
• Ability to think outside of the box to resolve problems
• Ability to multitask using technology, including call handling, loan-level review and call documentation
• Minimum high school diploma or GED, and 1 year of work experience required
• College degree with 0-1 year of work experience, preferred

This role is fully remote, but location restrictions may apply based on business and/or client needs.

Pay Range:

$ 15,50 – $ 24,03

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Company Overview

Equal Opportunity Statement

Care Coordinator

US

Why Wellthy is for you!

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We’re building that world with an exceptional team dedicated to helping people and families manage, navigate, and access quality care—with a strong emphasis on complex care. This often includes senior care, childcare, and support for iniduals with chronic conditions.

At Wellthy, we merge unparalleled care expertise with agile, tech-powered product. We partner with leading companies—including more than 30 Fortune 500 companies—to support the care needs of their workforces globally. We also collaborate with health plans to provide comprehensive care support for their members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.

As our Care Coordinator, you will work directly with Wellthy families and members all over the US, addressing their unique caretaking needs, helping them organize a care plan, and truly be the project manager that takes the administrative and logistical care off the plates of families. Whether finding the right provider, managing medical bills, making appointments, tracking medications, vetting facilities, insurance, medical bills, and more, you’ll partner with our back-end support team of Care Advisers while serving as the primary point of contact for families and caregivers.

You will report directly to a Care Manager.

To be successful in this role:

• You will help customers (Care Team) using your expertise, skills, and judgment to advise, research, coordinate, and “get done” any healthcare-related tasks
• You will work closely with our Care Advisers in a collaboration manner, servicing as the front-end experience for Care families
• Collaborate with your Care Manager on outside the box strategies and care capacity at any given point.
• Have a strong understanding and be sensitive to the care needs of a working family.
• Learn and contribute to understand other service-related areas for continued growth and development and , supporting during peak periods
• Help with other non-client-specific work including, but not limited to: supporting other service team members, feedback and suggestions related to Wellthy’s product, service, marketing, and guides

Training and Onboarding

You will go through a robust training program that includes hands-on work that will set you up for success within the following areas:

• Technical knowledge
• Use of the Wellthy platform
• Customer service
• The Wellthy way of communicating

Qualifications required for this role include:

• Bachelor’s degree, healthcare-related and/or advanced degrees are a plus
• 6+ years of healthcare experience, particularly holistic case management (or equivalent) and coordination experience (ex: Social Work, Geriatric Case Management)
• Knowledge of and ability to navigate the healthcare sector
• Experience developing and facilitate care plans

Qualifications that are preferred but not mandatory:

• Providing ongoing, hands-on support for complex healthcare situations
• Experience creating high-touch customer journey experience
• More than one language is a plus
• Proficiency with macOS systems, GSuite, Slack, and 1Password

Total Rewards Package

• Salary Range: $26.00 – $28.00 per hour of work (including training)

*Please note that we’re offering a 32-hour work week with the potential to increase up to 40 hours based on workload demands. (6.5 hours per day, M-F)

• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
• Sick and Caregiving Days
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Role Requirements:

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location:

This is a fully remote position. Our Wellthian’s are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

What’s Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume. We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthians to enhance and advance our company from their past experiences—candidates committed to our anchors of expansion, excellence, and inclusion that inform our work each and every day. Our erse backgrounds and perspectives are what make Wellthy a fantastic company to work for. We hope that you’re encouraged and even excited by that to get started with our process.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

About us

zondacrypto is the largest cryptocurrency exchange in Central and Eastern Europe. It is also a company created by creative people who believe that cryptocurrencies and blockchain are the future. When planning the further development of our platform, we are looking for people who are characterized by an open mind, unconventional thinking, commitment and a willingness to continuous development. People are the greatest value of our company, that is why we care for them and let them “spread their wings” through training and daily challenges. We care about the satisfaction and comfort of our associates by constantly expanding the package of benefits. If you are looking for an interesting, demanding job, and you are also interested in cryptocurrency and/or investing in the stock market, be sure to apply for our offer.

The role

Are you an experienced leader with a passion for the crypto industry? We’re looking for someone like you to join our team as Head of Customer Support department. You’ll have the opportunity to guide an 8-member team and drive our customer service to new heights.

Key responsibilities:

• Overseeing the daily operations of the Customer Support team;
• Planning and assigning tasks to team members to ensure efficient customer service;
• Delivering regular quality analyses and preparing monthly reports to monitor team performance;
• Ensuring stable operations across all communication channels (chat, email, social media);
• Onboarding new employees to quickly integrate them into the team and procedures;
• Scheduling the team’s work shifts, considering business needs and staff availability.

What we’re looking for:

• Knowledge and experience in the cryptocurrency industry;
• Previous experience in a managerial role, preferably in customer support;
• Proficiency in English and Polish at a minimum of C1 level;
• Ability to manage a team and organize work under pressure;
• Excellent communication and interpersonal skills;
• Capability to analyze data and draw conclusions to improve service quality;
• Strong problem-solving skills and decision-making abilities.

What we offer:

• 100% remote work;
• Exciting team-building company trips abroad two times a year;
• Possibility to work remotely from corporate apartments located across Europe;
• Private healthcare - LuxMed;
• Multisport card;
• English lessons during working hours;
• Training budget.
• Work in an innovative and dynamic environment;
• Opportunities for professional development and upskilling.

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Customer Solutions Specialist

locations

Virtual US

time type

Full time

job requisition id

JR-017234

Customer Solutions Specialist/Virtual US

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

Customer Solution Specialists support the day-to-day implementation requirements of the risk management solutions that our clients leverage within their organizations. CSS agents support activities varying from questions around system login issues, providing clients with reports which monitor training completion rates, to researching potential bugs or malfunctions within our product suite. These agents learn how to navigate our enterprise client programs and connect drivers with the necessary information to complete required risk management activities. Agents should be critical thinkers, focused learners, and confident, professional communicators, entrusted with the most frequent opportunities to make our customers happy.

What You’ll Do

• Addresses driver and client inquiries and product related calls, emails and chats, both directly and through transfers from the Account Management team.
• Identifies user needs and strives ensure customers are proficient in eDriving tools, applying problem-solving and interpersonal skills.
• Conducts data entry, audits, reporting, and compliance related tasks in support of fleet accounts.
• Provides Product Management team with customer feedback on product issues and improvements needed.

What You’ll Bring

• The ability to manage a varied workload, with great organizational skills in managing multiple priorities.
• Clear and concise communication skill across all business settings including chat, email and over the phone.
• Excellent attention to detail and organization skills.
• Execute with a sense of urgency.
• Innate problem-solving skills.
• Ability to work as a member of a team as well as independently.
• Written and verbal multi-lingual communication skills highly preferred, may be required.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER

Disability Customer Advocate

Country

United States

Working Schedule

Full-Time

Work Arrangement

Virtual

Commutable Distance Required

No

Relocation Assistance Available

No

Job ID

3975

Description and Requirements

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a erse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide exemplary customer service by processing group disability claims in a timely and accurate fashion.

Location: Virtual

Summary of Responsibilities:

This position is responsible for responding to questions, concerns or suggestions from customers as well as providing timely and frequent updates as to issue resolution. As a Customer Advocate, you will facilitate this by bringing together appropriate resources across the enterprise and recommending procedural changes that will ensure no repetition of the issue. Achieves service recovery by using advanced customer service and conflict resolution skills to assure the customer’s relationship with MetLife is enhanced and maintained.

Principal Responsibilities:

• Act as the customer’s advocate within MetLife to secure a resolution for the customer’s issue.
• Performs root cause analysis specific to complex or elevated customer issues, identifies trends and proactively works with internal partners to rectify issues identified and enhance overall service satisfaction of customers.
• Interacts with several levels within the organization to resolve customer escalations.
• Investigates and resolves customer concerns while maintaining the highest standards of objectivity and integrity.
• Utilizes available resources to enhance trending analysis. Makes recommendations about potential service or process improvements based on the nature of customer trends being identified.
• Establishes, maintains, and fosters favorable relationships with internal and external customers.
• Prepares detailed responses to customers via telephone or written correspondence.

Job Requirements

Required:

• Minimum 3 years’ experience working in a disability claims customer service role. Expertise in product knowledge (STD/LTD/FML)
• Known as the “go to person” in your group – experience assisting customers with problem resolution.
• Excellent organizational skills. Demonstrated ability to manage stress.
• Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations.
• Communicates Effectively: Excellent oral & written communication skills, superior telephone etiquette, excellent listening skills and ability to articulate ideas.
• Customer Focused: Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife.
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
• Ability to “think out of the box” to generate innovative process improvements.
• Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs.

Preferred:

• Experience working with MetLife Disability Products in a customer service role.
• Bachelor’s degree

The salary range for applicants for this position is $41,600.00 – $58,000.00.Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

Customer Service Specialist

Job category: Service Delivery

Requisition number: CUSTO004254

Full-time

Remote

United States

Description

About Us:

CIBT is the leading global provider of immigration and visa services for corporations and iniduals with over 1,100 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 55 offices in 25 countries. With thirty years of experience, we are the primary service provider to 75% of Fortune 500 companies.

We offer a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and inidual clients, and legalization services.

We are fast-paced and dynamic business with aggressive plans for growth. We seek talent that will embrace the company’s aspirations to drive growth and shape the future of our business. Employees who achieve success possess intellectual curiosity, work well in a fast-paced and dynamic environment, and hold themselves accountable for driving results and achieving targets.

DUTIES AND RESPONSIBILITIES

• Acts as first point of contact to customer inquiries, providing detailed information on available services that align with requirements, assisting the customer in making informed decisions. Analyses customer requests and makes recommendations based on specific travel needs, ensuring realistic expectations that promote a dedicated customer base.
• Takes ownership of process and proactively communicates with customer; resolves issues; adapts communication method to align with customer needs; works collaboratively across departments in order to instil customer confidence and build loyalty.
• Stays abreast of all product/service enhancements, system updates, and changes to requirements, maximizing efficiencies and productivity
• Understands travel document requirements; utilizes tools and resources to ensure efficient and timely processing. Promotes best practices and quality control, follows policies and procedures, and upholds standards of work to ensure compliance.
• Maintains customer records in proprietary database, utilizing system functionality to ensure accurate submission of data that maximizes productivity. Monitors own work and maintains updated customer profile through timely submission of notes, support documentation, and communications.
• Provides customer service and uses sales techniques to retain customers; educates customers about added-value products that may benefit them.
• Excels in a fast-paced, dynamic work environment. Perform multiple tasks and navigate systems simultaneously.
• Represents our values and high level of professionalism through consistently adhering to CIBT’s Customer Commitment, Standards of Work, and teamwork; strives to meet department and personal performance measures.
• Other duties as assigned.

COMPETENCIES:

The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback, and evaluation process.

• Teamwork: working with people.
• Communication: presenting and communicating information
• Problem solving: analysing, writing and reporting, suggesting resolutions, understanding client’s needs.
• Organizing and Executing: delivering results and meeting customer expectations, planning and organizing.
• Initiative: taking ownership of customer relationship, seeking information, taking timely action.
• Adapting and Coping: adapting and responding to change, coping with pressures and setbacks.
• Expertise: learning our systems, products and process, staying abreast of regulatory changes.

EDUCATION / TRAINING AND EXPERIENCE:

• BA/BS or Associates Degree and two years’ experience or equivalent combination.
• Previous experience working in a call center environment
• Highly desirable: experience in high-end retail, travel, hospitality, or embassy/consulate relations

KNOWLEDGE, SKILLS, ABILITIES:

• Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with demonstrated understanding of communication methods and styles; articulate clearly and concisely in a professional and hospitable manner without jargon or complicated language.
• Highly desirable: fluency in Spanish
• Excellent organizational and time management skills: adhere to deadlines and adapt to changing circumstances; handle high volume while maintaining excellent attention to detail; monitor own work and self-edit.
• Ability to problem solve; analyse information and apply expertise and provide solutions.
• Able to adapt to changing circumstances and prioritize work accordingly. Self-starter with desire to show ownership and commitment to role.
• Proficiency with computer software, aptitude for learning new programs and commitment to data integrity.

WORKING CONDITIONS AND LOCATION:

• Office environment: exposure to computer screens, working closely with others in an open office environment.
• This position would be 100% remote/work from home

PHYSICAL DEMANDS:

• Visual acuity; ability to view computer screen for full shift, approximately eight hours
• Sitting for extended period of time
• Manual dexterity for operating a computer, keyboard and mouse
• Speaking for operating a phone with ability to convey detailed information accurately and clearly

Smartling is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Smartling - Translation management platform to localize your content across devices and platforms.

Reedsy is hiring a remote Customer Happiness Manager. This is a full-time position that can be done remotely anywhere in the United Kingdom.

Reedsy - Where authors & publishers meet the best publishing professionals.

Location:  US Locations Only; 100% Remote; Freelance; Part-Time

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. Please note: You cannot use Mobile home internet (T-Mobile/Verizon, etc) or Satellite internet service. 

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming and Puerto Rico.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location: US Locations Only

Reedsy is hiring a remote Community Intern (Reedsy Learning). This is an internship position that can be done remotely anywhere in the United Kingdom.

Reedsy - Where authors & publishers meet the best publishing professionals.

Title: Licensed Inside Sales Representative (Remote – Home Based Work)

Location: Columbus United States

Job Description:

Fully Remote Location Specific

locations

OH – Columbus

time type

Full time

posted on

Posted Yesterday

job requisition id

R47

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Licensed Inside Sales Representative is responsible for driving sales growth for the organization through inbound and outbound modes of interaction. The representative is responsible for using strong sales skills to deliver a proven sales method that uncovers customer needs, identifies gaps in coverage, recommends solutions to fully protect customers, all while building a case to positively influence the decision to purchase Allstate’s products. The representatives will be evaluated based on sales production, time management, quality of business produced, and strict adherence to company and industry rules, regulations, and processes that protect Allstate and its customers.

• Work from home to drive sales growth for the organization by connecting with interested prospective customers via inbound and outbound calls, live chat, SMS, etc.
• Serve as a trusted advisor by uncovering the prospect’s needs, identifying gaps in coverage, recommending solutions, and converting them into customers using a proven sales strategy.
• Utilize your Personal Lines or Property & Casualty Lines license as a professional trusted advisor.

Compensation & Benefits

• Average Earning Potential: $57,000 – $69,280 per year
• $36,400base pay + monthly performance-based incentive averaging $2k-3k with top performers earning up to $6,600 per month making potential earnings $110,000+*
• Pay differentials may apply for shifts and Spanish/English bilingual
• Paid training for classroom and on-the-phone training from day one of employment
• Licensing assistance and reimbursement of licensing exam and fees upon approval
• Internet reimbursement
• Eligible for Allstate’s full suite of employee benefits from day one including health insurance, pension, 401(k), tuition reimbursement, wellbeing programs and so much more. Visit AllstateGoodLife.com to learn more.
• *Incentive based on productivity; incentive payments are not guaranteed and are governed by the terms of the applicable commission plan which is subject to change at Allstate’s discretion
• Earn $3,000.00 in a Sign-on Bonus for successfully completing your licensing requirements prior to hire
• External Applicants- Bring your license, or use the Allstate provided study material to obtain your licenseprior to your start dateand earn a sign on bonus of$3,000paidafter 90 daysof employment

Job Requirements

• Hold an active Personal Lines or Property & Casualty License in your state of residence is highly preferred
• If not currently licensed, earn your Personal Lines or Property & Casualty License with Allstate’s support
• At least 1 year of sales, customer service with a sales focus or related experience preferred
• Open to weekend and night hours
• Possess high stress tolerance and critical thinking skills
• Receptive to coaching and feedback
• Strong communication skills
• Ability to work independently and hold yourself accountable for your performance
• Able to navigate multiple computer programs at one time
• Reliable internet with plug-in ethernet/network cable
• Dedicated workspace in your home; Allstate will provide all the equipment
• HS Diploma or GED is required

How we position you for success:

We empower you to be the expert by providing you with extensive training, consistent support, and by rewarding you for your success through our attainable bonus structure.

• No Prospecting– As a part of the inside sales team leads are delivered directly to you
• Professional Development– Learn and advance within a Fortune 100 company
• Best-In-Class Leaders and Teams– Work alongside a team of equally ambitious and passionate colleagues, while always feeling supported and valued from the top-down
• Stable Recognizable Brand– Backing of a longstanding brand with over 90 years of experience setting out to transform the insurance industry
• Reputable Product Suite– Allstate offers a wide set of highly reputable products that everyone needs
• Respect & Appreciation– Join a team where erse perspectives are respected and always welcome

Work/Life Balance:

• Enjoy a predictable work schedule that meets yours and company needs while working from the comfort of your home
• Generous PTO policy

Comprehensive Training:

• Allstate will reimburse the cost to help you study for, and earn, the appropriate resident insurance sales license
• We offer 5-7 weeks of paid training, based on need
• Ongoing training opportunities for continuous improvement

You’d be a great fit if you are:

• Highly motivated and enjoys being rewarded for your efforts
• Energized by a challenge while also being able to make an impact
• Committed to doing what it takes to be successful in sales
• A strong communicator who’s passionate about helping others
• Comfortable with navigating multiple computer programs

*This position is only available within theUS, but notcurrently available for Puerto Rico, California, New York, Alaska, or Hawaii residents

DS01

Skills

Customer Centricity, Customer Insights, Customer Sales, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented, Sales, Sales Operations, Strategic Selling

Compensation

Compensation offered for this role is $17.50 – 23.13 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and ersity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor iniduals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified iniduals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Customer Service Rep – TRICARE (Remote position)

General information

Job Posting Title

Customer Service Rep – TRICARE (Remote position)

Remote

Country

United States

Working time

Full-time

Description & Requirements

Maximus is looking to fill Customer Service Representative I positions supporting our TRICARE program. This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers. Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family, assist with claim questions, and other calls related to the TRICARE program. To work on this program, the staff must be able to meet the ADPII Tier 1 government clearance.

Overview:

Provide assistance in an empathetic and efficient manner for our beneficiaries, end users, and clients follow the program guidelines. Maintain Maximus Federal’s highest standards of customer service and excellence and ensure optimal quality case coordination and service delivery. TRICARE Support Consultants (TSC) will not only address the current issue but also anticipate future needs, fostering a consultative relationship. Staff can move up through the TSC levels with experience, from Tier 1 to Tier 3 (Universal).

Essential Duties and Responsibilities:

– Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

– Calls are basic and routine.

– Uses computerized system for tracking, information gathering, and/or troubleshooting.

– Provides feedback when needed, provide input on call trends, processes, procedures, and training.

– May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Education:

– High school diploma or GED required. Bachelor‘s Degree or equivalent government or private-sector work experience preferred

– Proficient with computer including Microsoft Office Suite, internet and multi-tasking between multiple screens and programs

– Ability to pass a skills assessment

Minimum Requirements:

• Ability to obtain US Security Clearance
• Must be a US Citizen

Essential Duties and Responsibilities:

– Ensure incoming communications are answered promptly, appropriately, and courteously

– Demonstrate a “can do” and professional attitude when servicing beneficiaries and clients with the objective of exceeding expectations with the customer service provided

– Provide callers with informed and objective responses to complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits.

– Retrieve, research, and analyze data from multiple databases to answer client concerns.

– Deescalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager

– Accurately perform all data entry functions to reflect and document client activity/transactions and do so in a timely manner

– Ability to multi-task and have multiple screens/programs opened at the same time

– Meet performance requirements and maintain knowledge of project policies and procedures

– Actively participate in and support departmental and organizational quality initiatives and goals

– Work in a systematic, methodical, and orderly way to maintain quality work and high productivity

– Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment

– Make recommendations for changes to current policies or need for new policy to your supervisor in the spirit of process improvements

– Complete any other reasonable duties as requested by the manager

– Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules

Experience:

– Minimum of 1+ years of contact center experience, preferably in healthcare related environment

– Minimum 3+ years of experience in delivering excellent customer service in a high-paced environment

– Experience with healthcare insurance plans and billing

– Experience with military health program

– Experience of healthcare terms

– Experience working remotely as part of a team including using Microsoft

Office Suite, Teams, Zoom, SharePoint, Chat, and other digital tools

Skills:

– Ability to speak Spanish, highly desirable

– Excellent written and oral communication skills

– Strong interpersonal skills with the ability to build relationships

– Proactive, self-starter with the ability to work well in a team environment

– Detail-oriented with good organizational skills and capable of effectively prioritizing and multi-tasking

Remote Work Requirements:

– HIPPA compliant workspace–Private and Secure workspace away from others, noise and distractions

– Reliable high-speed internet-Ethernet/hard wired Connection (no WiFI or Hotspots)

– Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)

Minimum Requirements

– High School diploma or equivalent with 6 months of customer service experience.

– Must be able to speak and read English clearly, professionally and fluently.

Title: FINRA (6/63 or 7/63) Customer Service Representative – REMOTE Nationwide

Location: United States

Job Description:

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company over 160 years ago. Today, they’re just a few of the reasons why people choose to build careers at Northwestern Mutual.

We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care. We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they’re passionate about.

Expertise

• Bachelor’s or Associate Degree preferred

• 2+ years of operations and/or service experience in the financial services industry

• FINRA licensure preferred (SIE, Series 6 & 63)

Your Role

You will serve as the primary point of contact for our clients, their Northwestern Mutual Financial Representatives, and supporting staff members. Your goals will include aligning to quality and productivity metrics specific to your team’s product and service benchmarks. You will become a vital contributor to our positive environment and demonstrate a strong commitment to collaboration and shared success.

Skills & Experience You Bring to Northwestern Mutual:

• Excellent interpersonal and written communication skills.

• Analytical problem solver adept at solving complex problems and exercising judgement.

• Knowledge of insurance, investment or financial markets.

• Aptitude for understanding technology and how software, systems and applications influence the customer experience.

• Supporting business needs and challenging the status quo, while maintaining a “client first” mentality.

• Optimizing the customer experience and cultivating brand loyalty through teamwork and relationship building with our clients and field representatives.

• Driving high satisfaction, quality and efficiency as a brand ambassador and primary point of contact for both our client’s and field representatives; helping them resolve issues from start to finish.

• Demonstrating the ability to “think on your feet” in ambiguous situations, while driving innovation through curiosity and an understanding of Northwestern Mutual’s superior product value.

• Proven dependability, bringing energy and excitement to you and your team’s daily routine. Required Certifications: SIE – FINRA, Series 6 – FINRA, Series 63 – FINRA Primary Duties and Responsibilities

#LI-Remote

Compensation Range:

Pay Range – Start: $20.93

Pay Range – End: $31.39

Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an inidual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additional information relating to location-based pay structures.

Job Posting End Date:

The timeline for this job posting may be shortened or extended based on organizational needs

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.

Customer Support Specialist, Stride Tutoring

US Nationwide – Remote

Full time

job requisition id

JR104390

Job Description

SUMMARY: Stride Tutoring is an exciting new startup within Stride’s portfolio of companies, focused on building and scaling an innovative educational marketplace that connects tutors and students. Our aim is to enable students to achieve their educational goals through receiving high-quality, personalized online tutoring from expert, certified teachers. Over time we plan to expand this marketplace further to serve a broader set of educational needs for a wider range of customers.

The Customer Support Specialist will be responsible for resolving escalations from Level 1 support teams, specifically technical and other service issues that are presented to the company through our support channels – phone, web, and email. This role resolves issues and problems that are reported directly by the customers (parents, students, and educators), as well as time-sensitive issues reported through escalation channels by other Tutoring staff. Issues that will be resolved include but may not be limited to: technical assistance with the use of the Stride Tutoring platform, such as troubleshooting issues with log-in and joining the virtual classroom; booking/scheduling/payment questions; and questions and/or complaints about tutors or tutoring sessions. The Customer Support Specialist will also be responsible for reviewing escalations from the Level 1 team and coordinating with various departmental POCs to provide insight and find proactive solutions to trends in reported issues.

The Customer Support Specialist will also coordinate with the Product team to test new functionality that is being deployed and develop Standard Operating Procedures for use and troubleshooting user issues. In addition, the representative will communicate as a liaison between the customers and internal Stride Tutoring groups to mitigate and resolve issues reported.

The Customer Support Specialist will be responsible for synthesizing case trends, reporting metrics and recommending process/product improvements. They will also review and update the Stride Tutoring Knowledge Base regularly to ensure that it contains complete and accurate information for use by customers and other agents.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential duties.

• Review escalated issues from the Level 1 Customer Care and Technical Support teams to identify trends, triage issues, and coordinate resolutions between various departmental POCs
• Create and update Standard Operating Procedures for best practices while using or troubleshooting the Stride Tutoring platform
• Serve as a liaison between the Stride Tutoring team and customers
• Respond to customer service / technical issues both in written word and orally via telephone.
• Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools
• Escalate more complex issues to Stride Tutoring engineering team
• Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions. Open necessary Engineering tickets, track, and proactively follow up to resolution
• Provide proactive “white glove” outreach to new customers to follow up on their experience with Stride Tutoring and resolve any issues they may be facing

Supervisory Responsibilities:

This position has no formal supervisory responsibilities.

MINIMUM REQUIRED QUALIFICATIONS:

• High School Diploma
• 2-4 years’ experience in customer service and/or technical support

Certificates and Licenses: None required.

System Requirements:

• Our work-from-home team members are required to have and maintain high-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.
• Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.

• Ethernet connection is preferred.

OTHER REQUIRED QUALIFICATIONS:

• Very outgoing, “above and beyond” personality that makes customers feel like they matter to our business
• Strong verbal and written communication skills to assist customers effectively through various communication channels, such as phone, voicemail, email, chat, etc.
• Ability to maintain a professional home office without distraction during our hours of operation
• Ability to attend virtual training and engage in regular team meetings via a webcam
• Own or have daily access to a smart device where apps can be downloaded/accessed (i.e., phone, tablet)
• Proficiency in web-based applications (Salesforce experience a plus)
• Self-motivation, strong problem solving and analytical skills, and a solutions-oriented approach
• Ability to work both independently and within a team-oriented environment
• Resilient and contributes to fostering positive team morale
• Strong organizational skills with ability to prioritize effectively and manage priorities to deliver and drive results
• Ability to own and execute projects
• Ability to respond appropriately to feedback and guidance
• Detail-oriented with high level of quality and accountability for work product
• Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.); Web proficiency
• Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage
• Ability to travel 10% of the time (minimal travel, if any – e.g., team building activity)
• Ability to clear required background check

DESIRED QUALIFICATIONS:

• Prior experience with K12/Stride
• Bachelor’s Degree
• Salesforce experience
• Expertise in providing technical support for web-based applications across PC and Mac operating systems
• Previous experience in call-center environment

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

This position is virtual and open to residents of the 50 states, D.C.

COMPENSATION & BENEFITS: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.

We anticipate this position will pay between $14.25 and $29.56 per hour. Eligible employees may receive a bonus. However, this salary is not guaranteed, as an inidual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

Job Type

Regular

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities

Customer Service Lead – Remote

USA – Remote

Full time

J202408015

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our erse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

Position Title – Customer Service Lead

Location – Remote US

Your role in our future

The Customer Service Lead must have a strong customer service skill set and the ability to support company core values and goals. This position is responsible for supporting employee performance and development, monitoring the team on a regular basis and maintaining accurate documentation. The Customer Service Lead demonstrates commitment to customer retention and teamwork. The ideal candidate represents the organizational core values in every interaction by possessing the initiative to seek and embrace change, remain flexible as the business needs require, demonstrate the ability to improve the company by establishing and achieving goals, and maintaining a style of communication that is open and honest. Duties also include: assisting with customer and department related escalations; handling of inbound calls and phone support for multiple work groups; handling email and mailed correspondence; lead tester on CRM projects, as required; handle conference calls for testing and District communication, as required. All other duties as assigned based on the needs of the business.

Your profile

• High School Diploma or equivalent (GED) required.
• Associates Degree or continuing education classes preferred.
• 3+ years of customer service experience.
• Must be able to multi-task in a high-volume, fast-paced call center environment.
• Must enjoy direct interactions with customers and employees.
• Demonstrates commitment to problem solving and resolution.
• Leasing experience in the office equipment industry preferred
• Knowledge of Order Care processes and procedures preferred.
• Hands on experience of troubleshooting depot repair and other products as required preferred.
• Must possess excellent written and verbal communication skills.
• Superior interpersonal skills and professionalism to communicate by phone, email and in-person with customers and fellow employees.
• Basic computer skills including outstanding typing and 10-key by touch.
• Proficiency in Windows based applications including Microsoft Office (Word, Excel, Outlook, etc.).
• Hands on knowledge of the following systems preferred: Salesforce, CRM, Atlas, ERP, SFDC, ServiceMax, OLS

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Turn your passion into performance. Apply now.

This position has an hourly pay range of:

$20.14-$30.24

Quadient, Inc. has standard ranges for all U.S. – based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join erse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of iniduals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares – in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer*: We believe that ersity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.

Title: Seasonal Tax Customer Care Representative – Remote

Location: DE, US-Remote | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA | … United States

Job Description:

Requisition ID: 2024-52930

Category: Customer Service/Support

Country: United States

Overview

Use your own Device!

This position will require you to use your own personal device (desktop, laptop or tablet). Devices must have Windows 10 (Windows 11 preferred), minimum of 4GB RAM (8GB preferred). No need to head into an office, you can work in any quiet & confidential space of your home..what’s better? a space AND system you’re familiar with, WIN WIN!

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people’s lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

This is a Work at Home position.

Responsibilities

Your Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers including providing video support when needed

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

What We’re Looking for

• Logical problem-solving skills
• Availability to work various shifts
• Ability to handle heavy incoming call volume
• Ability to use Windows operating systems
• Ability to type 25 wpm
• Over 18 years of age
• High School Graduate or GED
• Predictable and reliable attendance

What We Prefer

• • 6 -12 month customer service experience preferred
  • Consistent work history
  • Proven oral & written communication skills
  • Some Technical background

Work from Home Requirements:

• Must be able to provide a personal device (desktop, laptop or tablet), with Windows 10 or later, Wired Ethernet LAN connection, Internet Connection (Satellite, wireless and dial-up ISP are not permitted), a minimum of 4GB RAM
• Internet Connection Requirements:
  • Minimum subscribed download rate equal or exceeds 12.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 3.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Proof of internet speed required
• Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and ersity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Title: Customer Retention Specialist, Spanish Bilingual

Full-time

Location: Seattle United States; Our Contact Center Retention team can hire in all states except Georgia and Florida unless you already hold an active Property & Casualty license in that state. If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office

Hybrid

Job Description:

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Join Our Customer Retention Team: Meaningful work impacting pets’ lives!

Do you love cats and dogs? Are you looking for a career in a high-growth industry that helps pets? Trupanion is seeking a highly motivated and dedicated Customer Retention Specialist to join the team! In this position, you will work with current members requesting to cancel their policy – investigating and problem-solving for solutions to retain them as members.

We’re looking for those that thrive in engaging with customers, are comfortable navigating complex situations, investigating, problem-solving, and taking action in the moment. In this role, you will build real-life connections, and help educate members on the unparalleled lifetime value and importance of having a pet protected by us.

Key Responsibilities Include:

• Provide an exceptional experience for current Trupanion members requesting to cancel their policy through inbound phone calls in a remote or hybrid call center environment
• Genuinely listen, investigate, and find the path to retaining members that request to cancel their policy.
• Handle sensitive, emotionally charged situations with empathy and care, exemplifying Trupanion values
• Utilize multiple systems simultaneously
• Quickly adapt to changes in procedure in a high-growth environment

Experience:

• Bilingual fluency in Spanish and English is required
• 1+ years of successful Customer Retention experience in a fast-paced call center
• 2+ years of customer service experience
• Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, Trupanion provides coursework and paid study time during the first three weeks of P&C training for certain states in the US.
• Proven ability to implement retention strategies that retain customers
• Experience using and learning complex computer systems

Work Environment

Our Contact Center Retention team can hire in all states except Georgia and Florida unless you already hold an active Property & Casualty license in that state. If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office. You must be able to connect to the internet through hard-wire Ethernet.

Schedule

This is a full-time position with 8-hour shifts, 5 days a week. While schedules are set without rotation, this position requires working both weekend days with shifts between the hours of 10:30 AM PST – 7:00 PM PST.

During four weeks of training, employees work Monday- Friday between 8:00 AM – 5:00 PM PST.

Compensation

• The pay range for this position is $24.00 an hour, on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for uncapped monthly bonuses based on inidual performance.
• Trupanion may also provide Restricted Stock Units, which vest over 4 years

Additional Information

Benefits and Perks:

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal-opportunity employer and embraces ersity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that iniduals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

I’m interested

Customer Service Rep, Fitness (Remote, $15/hr)

Customer Service

Remote, United States

American Specialty Health is searching for exceptional customer service professionals to join our high-volume call center to assist our members by providing exceptional customer service nationwide for our Fitness Programs. By responding to customers’ inquiries and providing information regarding all aspects of the members’ association with ASH, this position will play an integral role in supporting our company’s mission to empower iniduals to live healthier and longer.

Full-time and part-time regular employees: starting pay at $15/hour with potential of $16/hour within first year, plus merit. Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12 and 24 months.

Seasonal workers and temporary employees: Starting pay at $15/hour.

Remote Worker Considerations

Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download speed of 50 Mbps and 10 Mbps upload speed).

Responsibilities

• Demonstrates knowledge and understanding of all ASH Fitness products and programs.
• Answers incoming calls on the ASH telephone system in a professional, accurate, timely and courteous manner.
• Ascertains the nature of the call and records information in the appropriate system.
• Provides answers to member questions by following standard policies and procedures.
• Interacts in a positive, respectful manner and establishes and maintains cooperative working relationships with internal and external customers.
• Coordinates collection of necessary information, including member co-pays or payments when necessary.
• Forwards documentation to Research Team for follow up if issue requires additional action.
• Analyzes information, problems, issues, situations and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs.
• Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers.
• Handles all issues requiring additional action within the necessary timeframes.
• Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely manner.
• Exercises strict confidentiality in all matters relating to the member experience with the Fitness program.
• Attends and participates in meetings to discuss issues and foster teamwork among department personnel.
• Responds to requests from other ASH department personnel, contacting clubs and members as required.

Qualifications

• High school diploma or equivalent required.
• One-year experience performing customer service duties; inbound call center experience preferred.
• Experience in healthcare preferred.
• Basic experience with MS Office.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified inidual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

#LI-Remote #LI-Callcenter #Call #Healthcare #Fitnesss #CustomerService #Phone

GitHub is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

GitHub - The world's leading software development platform.

Xapo Bank is looking to hire a Customer Success Advisor to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Service Representative

Remote

United States; Illinois

Full time

Independence Pet Holdings® (IPH) is one of North America’s largest pet insurance and services organizations. Our impressive family of brands supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

IPH’s mission is to strengthen the unique bond between pets and their people through our family of innovative products and services. We understand how important pets are: they’re family. Our pack of 1,200 team members embodies a shared passion for positively impacting the lives of our four-legged friends.

• Responds to internal and external inquiries within stated service level agreements.
• Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
• Analyzes, researches, and resolves problems and discrepancies for member accounts.
• Maintains product knowledge, awareness of customer services policies, and/or store policies.
• If applicable, maintains understanding of federal and state regulations to include compliance.
• Performs other duties and responsibilities as assigned.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

Customer Support Specialist

REMOTE

Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing businesses to offer their customers delivery optionality for almost any industry, from airlines to artisans.

Our Support team operates as the first point of contact for the Roadie community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. This team operates 24 hours/7 days per week. Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.

What You’ll Do

• Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
• Address all customer concerns politely, using active listening skills to understand and confirm the information
• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Proactively monitor in-progress deliveries and take corrective action when necessary
• Manage non-standard delivery situations with professionalism, empathy, and urgency
• Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
• Collaborate with team members from various Roadie departments to ensure seamless delivery experience

What You Bring

• 1+ year customer service experience, optimally with a technology or logistics company
• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
• Able to quickly and efficiently problem solve and troubleshoot
• Comfortable with a fast-paced environment and changing requirements
• Proactive and able to comfortably navigate through uncertainty and ambiguity
• Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
• Experience with Salesforce, a plus!

Why Roadie?

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right – Roadie will contribute directly to your existing student loans!)
• Generous PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• The technology you need to get the job done

Title: Customer Experience Specialist – Jr.

Location: GA-Atlanta

Remote

Full Time

Entry Level

Job Description: DRT Strategies delivers expert management consulting and information technology (IT) solutions to large federal agencies, the U.S. Navy, state and local government and commercial clients in health care, technology, and financial services industries.

The three letters of our name, DRT, stand for Driving Resolution Together, which is the core philosophy on which the company was founded. That is, we collaborate with our clients to solve their most pressing challenges – together.

We are problem solvers dedicated to your success, combining Fortune 500 experience with small business responsiveness. We have established a reputation with our clients as a forward-thinking consulting firm with demonstrated success in implementing solutions that lead to meaningful results. Our world-class consultants unite people to work collaboratively to achieve project goals and make vision a reality.

What you will be supporting:

What are we looking for?

Fun stuff you will do on the job:

This is you:

You will wow us even more if you have these skills:

Education & Training:

• Professionalism: Be a leader and someone your customers and colleagues can count on by taking ownership and accountability for your work. Demonstrate a solution-oriented mindset and bias for action. Show empathy, dignity, and respect for each other. Be “high minded”, maintain a calm demeanor when dealing with ambiguity or adversity and stay out of the fray (i.e., avoid drama).
• Quality: Do things right and do the right thing. Pursue excellence in your work by delivering quality services and products that provide high value and return on investment (ROI).
• Teamwork: Work with each other, the customer, and DRT. Demonstrate flexibility, a positive attitude and willingness to work collaboratively to help others and share information.
• Customer Mission Focused: Commit to customer success and strive to exceed expectations by understanding the mission, executing the customer’s vision, and solving challenges to drive results and achieve mission goals. Build meaningful customer relationships by asking thoughtful questions, listening, and operating transparently.
• Growth Mindedness: Commit to company, team, and personal growth. Embrace an entrepreneurial spirit by actively seeking opportunities to support new customer projects and/or solve problems. Actively work to improve your skills, learn to be comfortable with ambiguity, and be resourceful and willing to figure things out and add value.

Our culture fosters teamwork and transparency, empowering you to do great work. Our talented employees drive the success of the company – so our leadership is devoted to your success. We respect you as an inidual. We recognize your contributions. We invest in your professional growth. Join us and let’s continue to build your career together.

Currently due to the remote working status of the federal government, most DRT employees are teleworking from home and leveraging video conferencing along with other virtual productivity tools. Under normal circumstances, most of our positions are required to report onsite. However, DRT has not yet determined when employees will be required to return to their onsite workspaces. Please be aware that at the time a date is determined to return to the worksite, the requirement of this position may be to report in person to the work location.

DRT Strategies, Inc. (DRT) celebrates ersity and is proud to provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetics, disability, or protected veteran status. In addition to federal law requirements, DRT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Customer Operations Associate I

Remote

Customer Operations

Customer Operations Associate

Remote

Apply for this job

Customer Operations Associate One

Company Overview SamaCare helps to eliminate the administrative barriers that limit patient access to life-changing therapies. Insurance-related administrative hassles for prescription drugs result in worse outcomes for patients, delayed therapy, and over $100B of administrative waste for the US healthcare system. Medical providers are forced to manage these workflows on stone-age technology (fax, calls, and snail mail).SamaCare has built a software platform to help practices streamline those administrative workflows and a two-sided business model that has scaled to hit medical offices serving nearly 2 million patients (and growing rapidly). As a Venture Capital (VC)-funded company, we’re building a team to help us scale, so that every patient gets access to the right treatment at the right time.

Role Overview This role will focus on managing electronic paperwork sent to and from insurance companies, as well as curating insurance company documents for our internal database. This role will also involve speaking with insurance companies via telephone to get information regarding submitted requests. The Customer Operations Team also responds to questions submitted by our medical practice users via chat function or email correspondence. We pride ourselves on being friendly, approachable, and knowledgeable about the healthcare industry.

Customer Support Associate Responsibilities: Handle basic customer inquiries and issues via phone, email, or chat. Develop clear and concise communication skills and use positive language and tone in customer interactions.Conduct routine operational tasks with precision and attention to detail, such as data entry and document processing. Document and track customer interactions and resolutions.Adhere to established procedures and guidelines to maintain consistency and quality in work output. Participate actively in training programs aimed at enhancing knowledge and skills relevant to the role.Escalate more complex problems to higher-level associates.Stay updated on changes or updates to products and communicate effectively about product features and benefits. Communicate effectively with colleagues and supervisors, promptly addressing any issues or seeking guidance when needed.

Customer Support Associate Requirements: 1+ years in customer operations or a customer service environment.Excellent verbal and written communication skills. Strong interpersonal skills and the ability to interact effectively with customers and colleagues. Basic computer proficiency, including familiarity with email, web browsers and Microsoft Office applications. A positive attitude, patience, and a willingness to learn and adapt in a fast-paced environment.Ability to remain calm and composed under pressure, especially when dealing with challenging customer situations.Attention to detail and accuracy in data entry and documentation. Ability to effectively prioritize workload. Experience in health insurance; billing or prior authorizations. Start up experience is a plus.

Please include a cover letter.

Job Type: Full-time/ HourlyPay: $19.00 – $21.00 per hour (depending on experience and geographic location)

Customer Contact Center Representative – 9.23.2024 TEM

United States-Remote

Full time

JR0029343

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every inidual and every community deserves access to financial opportunities.

We are determined to support both iniduals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued.

We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Please Note: This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.

The inidual must be available to work between 7:30a to 10p Eastern Standard Time hours as business requires.

We are seeking employees who are passionate about providing exceptional service to every customer and delivering on our mission.

Do you thrive in a lively and dynamic call center? Are you looking to grow a long-term career where you build relationships and work in a team environment? If so, this role will afford you the chance to make a difference and build a career in financial services, assisting Voya’s customers in achieving their retirement goals.

What will you do:

Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a).

Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries. Don’t know anything about retirement? We’ll teach you everything you’ll need to know.

How we help you achieve this:

• Up to eight weeks of Paid Training preparing you to be successful in your job. Learning about Retirement Products (401(k), 403(b), 457, 401(a)) – a foundation for career growth.
• Monthly 1:1 coaching sessions with your manager and team lead, team huddles and time at the start of your shift to prep for the day.
• Learning and development opportunities through continuous training and investments in YOU. Grow and advance your career at Voya through intentional career paths as part of our Destination You career path program.

What will your day look like:

• Communicates effectively and confidently with all clients to make their financial lives better. Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments.
• Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals.
• You will bring your authentic self to work.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Asking as many questions as you need to understand the customers’ needs and priorities, and problem-solving in a metric driven environment.
• Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues.
• See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes. Your voice matters at Voya.
• Amazing team-player attitude with a commitment to excellent attendance and quality work. We love to see you at work and miss when you are not there.

Minimum Knowledge & Experience:

• High School Diploma or GED
• 3+ years customer service experience.
• Experience in the Financial Service industry is a bonus but not required.
• Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle objections as they come up.
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred.
• Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment.
• Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST.
• Bi-Lingual opportunities, with a $3,000 pay differential. Let us know if you are Bi-Lingual.

Preferred Knowledge & Experience:

• Bachelor’s degree + 1 year customer service experience.

What we offer you:

• At Voya, we pay competitive base salaries based on experience and reward performance with a monthly incentive program.
• Bi-Lingual opportunities, with a pay differential, are available upon the completion and passing of an assessment.
• Generous paid time off upon hire: 20 days PTO, 9 paid holidays, choose your own Diversity Day and 40 hours of paid volunteer time off.
• Health, dental, vision and life insurance.
• Retirement savings- 401(k) Matching and Pension Plan.
• Paid Training, and Full Benefits with no waiting period; Monday – Friday Only, Referral bonuses, Performance Incentives.
• Employee-Led Councils (ELCs). We have eleven ELCs that play an important role in welcoming and educating our workforce as well as being a vital resource to help advance the business. The ELCs frequently co-sponsor ersity-related educational events across our system in conjunction with the Office of Diversity, Equity and Inclusion.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives.

Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$41,600-$45,760

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Customer Service Representative – (24004384)

Description

GENERAL PURPOSE:

Responsible for maintaining all store policies and procedures as well as managing the distribution, indexing and tracking of resulting documentation.

The base pay range for this role is $17.07 – $27.38. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

Customer Service Issue Resolution

• Responds to customer inquiries through phone, letter, e-mail and fax. Associate is responsible for answering and responding to inquiries regarding store operations, financial issues and merchandise refunds.

• Resolves customer complaint issues by phone, e-mail, and letters.

• Provides an excellent level of customer service both internally and externally.

• Utilizes strong phone skills when speaking with customers. Has the ability to listen, sympathize, and respond in a friendly manner to customer issues.

• Understands and implements Ross policies and procedures consistently.

• Records all inquiries in the Customer Call database.

• Interacts and follows up with District Managers, Stores, and other Corporate Departments.

• Associate must develop and maintain advanced knowledge of Ross Refund Control, Electronic Journal, Valuelink, Client Line, Solutran and the Customer Service Call database.

• Ability to work well within a team environment as well as independently.

• Demonstrates the ability to use good judgment when evaluating obstacles and arrives at a suitable solution without the loss of productivity.

Maintenance & Miscellaneous Projects

• Responsible for maintaining all necessary records while keeping current on the day to day workload. Responses to customers in a timely manner.

• Processes all resulting paperwork from customer inquiries, i.e. check requests, responses to customer e-mail, letters and phone calls responding to lost gift cards , credit issues

• Provides support for Store Operations projects as needed.

COMPETENCIES:

• Customer Service

• Adaptability

• Communication

• Collaboration

• Integrity

• Conflict Management

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• High school diploma

• 2 years customer service experience preferred

• Very strong written and verbal communication skills

• Intermediate MS Office skills – Word, Excel, and Access

• Second language desirable

PHYSICAL REQUIREMENTS/ADA:

This position may be performed remotely anywhere within the United States. #LI-Remote

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider iniduals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and erse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Primary Location

: California-Alameda-Dublin-Corporate Office

Work Locations:

Corporate Office

5130 Hacienda Dr

Dublin 94568

Job

: Corporate Store Operations

Schedule

: Regular

Customer Engagement Specialist (remote)

Remote

Full Time

Mid Level

COMPANY DESCRIPTION:

Blue Acorn iCi, an Infosys company, is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enable clients to navigate large-scale, digital transformation programs.

Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology and more.

Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands!

Position Summary:

Blue Acorn iCi’s Customer Engagement team is looking to hire an experienced Remote Customer Engagement Specialist. The representative must have the ability to work fully remote, i.e. access to reliable wifi connection and a quiet workspace during their shift. This inidual will be responsible for answering calls, emails and chats. You may provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s request. Must be willing to listen, learn, and resolve any customer inquiry. The ideal candidate will demonstrate a passion for the beauty industry and sharing their knowledge with others.

One weekend day is a requirement for this position

We have the following shifts available (all listed in Eastern Standard Time Zone):

Sunday-Wednesday and Friday: 10:00AM-6:30PM

Pay Range

$15-$17 hourly

Essential Job Duties and Responsibilities

• Strong ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Answer and manage incoming calls, emails, chats
• Maintain appropriate productivity and performance while abiding by company guidelines and KPI’s
• Ability to memorize, recall, or research answers self sufficiently
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quotas
• Aim for fast customer resolution in every interaction
• Record, organize, and file customer interactions and profile/account changes
• Able to address returns, refunds, and shipping tracking numbers
• Strong multitasking skills are a must.

Requirements and Qualifications

• High school degree or equivalent
• Previous Beauty knowledge of cosmetics, skincare, hair products preferred
• Previous experience in customer support, remote work space, fast paced environment
• Excellent at communicating over the phone and handling multiple systems at once
• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
• Able to concentrate on multiple problems at once
• Excellent time management and prioritization skills
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
• Previous experience with chat/email preferred
• Customer-focused for positive customer experience and resolution
• Has an at home work space environment that is free from distractions
• Has reliable internet connection more than 50 MBPS
• Ability to dedicate full attention to their job duties as assigned during work hours
• Working knowledge of Gmail, Google Sheets, Google Docs and Google Calendars
• Dual screen/Technical experience
• Weekend availability with overtime hours possible during peak seasons

Home Environment and Work Space:

• Dedicated home office/workspace with a closed door separating you from others in your home ages 0-99.
• Adequate space to set up the workstation
• Ability to hardwire into the router, plug directly into your router as needed.
• Agents are responsible for maintaining the workspace in a safe condition
• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but is not limited to: Children playing, Dogs barking, Loud music, Non-work-related phone calls, Doorbells, Family members/roommates, etc.
• You are scheduled on the phone throughout the entirety of your shift. It’s essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

The US average base salary range for this full-time position is $16 – $18 per hour. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations, but they are subject to change based on the following factors: role, experience level, education/certification, job-related skills, and working location. Please note that some states within the US have pay/hiring laws that may affect the salary range listed above.

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: [email protected].

Tier 2 Customer Support Representative (Remote – US Based)

Accredible is looking for a full-time Technical Support Engineer to grow our world-class customer support team. This role is remote, working with a small but rapidly growing team online.

Mission

The mission is to increase the team’s capacity to effectively respond and provide technical assistance, as well as produce and curate valuable knowledge materials, identify and report bugs and feature requests, and support product knowledge within internal teams.

Outcomes

To be achieved by the end of month three of role start:

• To improve the Service Desk (ISD) and Developer metrics, including:
  • Time to Respond
  • Time to Resolution
  • Sprint Velocity
• Be able to effectively prioritise issues raised to Tier 2.
• Provide accurate issue diagnosis, and where possible provide troubleshooting solutions.
• Provide effective diagnosis write-ups and replication information for Tier 3 if the issue needs to be escalated further.
• To manage Accredible’s Internal Service Desk.
• Prove to be the voice of the customer when managing Sprint work schedules with development and engineering.
• Be able to assist with customers when needed at Tier 1 Support.
• Improve Tier 2 Response rates for Enterprise Customers.

Key Responsibilities

• Research and identify solutions to software issues for web applications using API calls via ‘curl’, POSTMAN or similar tools. The role may also involve read-only database queries and analysing application logs along with use of Grafana, and other developer support SaaS tools.
• Diagnose and troubleshoot technical issues using various Javascript-based Browser tools, including account setup and web application configuration.
• Be proficient in supporting Issuers set up and troublsehoot integrations between third party applications and the Accredible systems.
• Ask customers/team members targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Provide prompt and accurate feedback to Tier 1 Support or customers directly.
• Jump on video calls with customers to support with technical issues or integration setups.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time, including managing conversations with assigned Tier 3 engineers where needed.
• Document technical knowledge in the form of notes and manuals.

Competencies

• Flexibility/adaptability – Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
• Investigative/problem-solving skills– Demonstrates the ability to use the information and tools available to solve complicated problems and find solutions/workarounds where possible.
• Intelligence – Learns quickly. Demonstrates the ability to absorb and understand new information and tasks.
• Communication. Can communicate and work professionally and effectively with customers, other team members and colleagues from other departments. This includes exemplary written and spoken English language skills.
• Independent and self-motivated. Can be held accountable for tasks and ongoing responsibilities with little supervision.
• Empathy and patience – Responds to customers with compassion and seeks to understand their request/point of view.
• Efficiency – Able to produce significant output with minimal wasted effort.
• Honesty/integrity – Does not cut corners. Earns trust and maintains people’s confidence. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
• Organization and planning – Is capable of handling multiple tasks without dropping core responsibilities.
• Persistence – Demonstrates tenacity and willingness to go the distance to get something done.
• Resilient/calm under pressure – Maintains stable performance when under high pressure or stress.

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role using API calls for web applications via ‘curl’, POSTMAN, or similar tools.
• Should also be familiar with database queries and analysing application logs along with use of Grafana, and other developer support SaaS tools.
• Hands-on experience with using various Javascript-based Browser tools as well as web application configuration. Also, familiar with Windows/Linux/Mac OS environments.
• Familiar with SAML SSO set up.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic to mid-complexity technical issues.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.

Nice to have:

• Previous experience with Jira and/or Hubspot
• Previous experience with Metabase
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Web Application support or troubleshooting is a plus

Benefits

• Competitive salary.
• Paid medical/dental/vision premiums.
• 35 days annual vacation.
• Pre-IPO equity shares.
• Generous sick time and compassionate leave to support our team members’ health needs, and physical and mental well-being.
• 12 week maternity/4 week paternity leave.
• Employee Assistance Program (EAP).
• Paid short term disability (STD), long term disability (LTD), and life insurance.
• Flexible hours & remote work; while we fully support digital nomads,you must be able to align with your team’s predominant time zones.
• A high-energy, collaborative, and supportive high-growth organization backed by Silicon Valley’s top venture capital investors.
• Two hours per week (paid) to spend learning anything you like related to your role, plus a budget to spend on learning materials (courses, books, conferences). We love education and we believe in nurturing your growth!
  • A promise to invest in your growth personally and professionally. Wherever you would like to go and whatever you would like to do, we will be there to support you.
• Many additional perks!

About Us:

Accredible is the world’s leading digital credential platform, enabling education and training leaders to increase learner engagement and drive program growth. Over 2,200 organizations, including Google, IEEE, McGraw Hill, MIL, Skillsoft, Slack, and the University of Cambridge, rely on Accredible to manage and measure everything from issuing digital certificates and badges to visualizing learning pathways to spotlighting certified learners. Founded in 2013, Accredible has helped issue and verify over 100 million career-advancing credentials. To learn more, visit accredible.com.

Department

Customer Support

Employment Type

Full Time

Location

United States – Remote

Workplace type

Fully remote