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Call Center Investigations Specialist

MultiPlan United States of America (Remote) Full-Time

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client’s needs and tailoring innovative healthcare cost management solutions.

Our commitment to ersity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent inidual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!

This position will take a high volume of inbound calls to process a paperless health insurance subrogation caseload by investigating potential cases and pursuing med-pay, no-fault, liability, and workers’ compensation recoveries. This position’s work environment is team-orientated. The incumbent will coordinate efforts with other members of the subrogation team to maximize recoveries.

JOB ROLES AND RESPONSIBILITIES:

JOB SCOPE:

The incumbent works under general supervision while keeping the needs of external and internal customers as a priority when making decisions and taking action. The incumbent communicates across a base of clients, members, and their employers. The successful inidual in this role must be open to feedback, teamwork, and show a keen interest in contributing ideas to improve existing departmental processes. Decision making in the role is limited and must fall within established guidelines and may often end up being escalated to higher levels.

The salary range for this position is $17 – $18.50. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

Job Requirements:

JOB REQUIREMENTS (Education, Experience, and Training):

* Minimum high school diploma and one (1) year experience in an analytic or claims environment. Bachelors’ degree in a relevant field is strongly preferred.

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

• Medical, dental and vision coverage with low copay & deductible
• Life insurance
• Short and long-term disability
• 401(k) + match
• Generous Paid Time Off
• Paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Summer Hours

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please

Job Snapshot

Employee Type

Full-Time

Location

United States of America (Remote)

Job Type

Insurance

Experience

Not Specified

Worldcoin is looking to hire a Customer Experience Analyst, App Support Operations (EMEA) to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Care Specialist

REMOTE

GO-TO-MARKET

PART TIME

REMOTE

Journey Clinical is on a mission to transform the growing mental health crisis by accelerating the adoption of frontier treatments that lead to lasting improvements in clinical outcomes. We have built a turnkey healthtech platform to safely and effectively expand access to a powerful modality known as Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP). In our patient-centered collaborative care model, licensed psychotherapists in the network take on the psychotherapy, while Journey Clinical’s in-house medical team takes on patient eligibility, treatment plan and outcome monitoring. Our platform gives psychotherapists passionate about PAP the infrastructure and support required to become empowered KAP providers, while enabling higher standards of patient care and enhanced clinical outcomes.

We have recently closed a successful Series A round led by Union Square Ventures, and are backed by a number of top-tier investors including AlleyCorp, Fifty Years, Able Partners, Gaingels, Palo Santo, PsyMed Ventures, Coalition Operators, Christina Sass co-founder of Andela, Edvard Engesth, MD co-founder of Nurx and, Hans Gangeskar co-founder of Nurx.

We are building an open-minded and inclusive workplace where you will have the opportunity to grow and collaborate with a erse team of high performing iniduals. Our team combines extensive experience in business and healthcare. We are mission driven and strive to make the workplace stimulating, ethical, rewarding, and fun. Together, we will be working at the cutting edge of a groundbreaking field that is reshaping mental health and we will make a direct impact on people’s lives.

Here’s what you’ll do day-to-day:

– Manage day-to-day customer requests through a shared mailbox and member support across multiple channels (SMS, phone, emails)

– Provide coaching to existing users to adopt the JC platform (e.g. layout success criteria and co-create relationship-specific success plans with measurable objectives with clients)

– Execute new member onboarding walking clients through the JC technology platform

– Bring feedback and share insights with the team to generate new product ideas and requests

– Work with your direct manager to (i) identify at-risk customers (ii) execute experiments with A/B testing and document playbooks to improve platform adoption (iii) and escalate open questions and concerns Collaborate with cross-functional teams to drive continuous process improvements and deliver a world-class support experience

Here’s what we’re looking for:

– 3+ years in Customer Success, Relationship Management, Account Management, or similar role in a customer-centric environment

– 1-3 years of experience in an early-stage startup environment (prior to series B)

– Prior healthcare experience with an understanding the regulatory landscape

– Ability to coach and mentor others to achieve expected outcomes while being empathetic

– People-first mindset with a desire to help our customers reach their goals

– Highly organized and detail-oriented

– Great listening and relationship-building skills

– Exceptional verbal and written communication skills where you can craft compelling and concise messages to explain concepts and provide feedback in a positive-active manner

– Demonstrated experience collaborating with internal teams where you thrive in collaborative environments and enjoy problem-solving

– Demonstrated ability to learn quickly, iterate, pivot, and move fast with flexibility and adaptability; is not afraid of change but embraces it as an opportunity for innovation and personal growth

– Data-driven approach to success using KPIs and analytics to measure goals

– Comfortable using tools to complete day-to-day tasks including G-suite, Zapier, Hubspot, stripe, Helpscout, Calendly or Squarespace, Typeform, etc.Self-starter who gets a kick out of building a new product, and is comfortable working without guardrails

Here’s what we’re offering:

– Fully remote role

– Flexible working hours

– Competitive hourly pay

– Growth opportunities and a high level of freedom

– We aim to set our team members up for success and offer a clear path for career advancement and personal growthKetamine-assisted psychotherapy (KAP) training and mentorship given by leading industry experts

– Work with a team of industry leading experts, who are highly collaborative, disciplined, and who have fun working together

– The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic assisted psychotherapy and make a positive impact on the lives of 100M+ people who are suffering from depression and anxiety in the US today!

Title: CORT – Outside Repair Admin Agent I – CORT – Remote

Location: United States

Monday – Friday, 8:00am – 4:30pm, depending on time zone

Parts, invoice and SRT experience preferred

Will be handling repairs for all units assigned to CORT, that need to be repaired at outside OEM Vendors

Summary

The Outside Repair Agent will be part of centralized support team that will receive intake forms from field operations teams to handle mechanical issues that need to go to an outside vendor/dealer for repair. Agent will be responsible to schedule service for truck and trailer mechanical failures, review and submit warranty as needed, assist with service related questions and set up and document necessary information in the case management tool. The Outside Repair Agent must be able to deliver outstanding customer service to ensure every Ryder branch and Ryder customer receives the best customer service experience.

Essential Functions

• Customer Service: Assist customers who are experiencing a vehicle breakdown. Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates. Improve the quality and consistency of customer communications and ensure customer’s expectations are met. Make assessments to the case and workflows to determine if all internal processes and procedures are being followed. Function as an account specific team member with a greater understanding of customer specific parameters. Drive improvement of Customer Satisfaction Index (CSI) scores
• Work Flow Management: Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times. Coordinate with on-call technicians, rental counter team, and the customer s drivers and dispatch teams to identify repair requirements and available substitute units. Coordinate outside repair with vendors and customers
• Administrative: Effectively handle all incoming calls and follow up calls. The candidate will be able to mentor and groom CSCI agents as they are onboarding to include assist with the needs of the training department as opportunities present themselves. Will assist with shift lead role as needed if and when the departmental leadership team deems it necessary. The candidate will work closely with leadership to identify process improvement opportunities. Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc. All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews

Additional Responsibilities

• Contribute to making the call center a great place to work
• Display a courteous and positive attitude daily
• The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays
• Have the ability to be multifunctional across all aspects of the call center operation from one business to the next
• Performs other duties as assigned

Skills and Abilities

• Detail oriented with excellent follow-up practices
• Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
• Strong verbal and written communication skills
• Apply effective phone skills
• Capable of multi-tasking, highly organized, with excellent time management skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Strong computer skills including typing, spreadsheets, word processing software, and CRM applications advanced required

Qualifications

• H.S. diploma/GED required General H.S. subjects
• Three (3) years or more experience in Customer Service with issues resolution experience required
• Strong computer skills including typing, spreadsheets, word processing software, and CRM applications advanced required

Title: Customer Account Coordinator (Open to remote)

Job Requisition ID: 265096

Location: Olathe, Kansas, United States, 66061

Category: SUPPLY CHAIN MANAGEMENT

Description:

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill’s global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s animal nutrition and health business, where we improve lives through better nutrition. Our team researches, innovates and creates solutions that deliver healthy results for our customers.

Job Purpose and Impact

The Customer Account Coordinator will execute a limited scale of customer service activities for a single site team. In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Participate in executing customer service strategies.
• Inform customers about order status, invoices and other standard information needed to complete the sale.
• Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned

#LI-AB3

Job Information

Relocation assistance will not be provided for this position.

The expected salary for this position is $40k. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance.

At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellness to learn more (subject to certain collective bargaining agreements for Union positions)

Location: Open to remote within the US only

Qualifications

MINIMUM QUALIFICATIONS

• High school diploma, secondary education level or equivalent
• Minimum of four years of related work experience

PREFERRED QUALIFICATIONS

• Willingness and ability to work in a fast paced environment
• Ability to work with cross functional teams

Equal Opportunity Employer, including Disability/Vet.

Care Coordinator – Remote

Location: United States

About the Role:

The Unite Us Care Coordinator is responsible for supporting Premium customers by utilizing the Unite Us Platform and offering the support and guidance needed to provide quality care coordination. Care Coordinators are platform experts that interact directly with clients seeking services and with the partners that provide resources and support to Care Coordination customers’ clients.

Care Coordinators are Unite Us Platform experts and have the ability to conduct client needs assessments and assist clients in identifying social determinants of health resources to meet their needs.

Unite Us believes that an inidual’s health journey can start anywhere in the community, and you can help us support both the client and community partner’s care journey experience.

What You’ll Do:

• Follow contractual requirements for Care Coordination customers’ clients who may be seeking assistance in areas such as housing, transportation, mental health, employment, benefits, financial assistance and other services
• Conduct basic intake and needs assessment for clients seeking assistance
• Connect clients with the most appropriate services based on their needs, eligibility, and geographic preference
• Correspond with service providers to facilitate a seamless experience for clients seeking services when applicable
• Conduct follow-up with clients and service providers to ensure receipt of services/benefits
• Provide supportive feedback to community-based-organizations serving Care Coordination clients to ensure network standards are met
• Continuously expand knowledge of community resources, services and programs to understand community issues and build relationships with other users of the Unite Us platform

You are a great fit for the role if:

• Experience in navigating social or healthcare services as an inidual, case manager, social worker, care navigator
• Empathy and passion for helping vulnerable populations
• Quick learner who is excited to become an expert in new technologies
• Ability to set priorities and work independently while following standard operations procedures
• Friendly and compassionate; comfortable communicating directly with clients in need and community based organizations
• Resourceful and fast-paced; able to conduct quick, exhaustive online research

Our Mission:

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the iniduals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Environmental Job Requirements and Working Conditions:

• This position is full-time, remote, and US-based only.
• Our target range for this position is $22.00 -24.00 p/hr. This salary range represents our national target range for this role. Some geographic areas may have higher target ranges.
• This position may require up to 10% travel.

If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.

#LI-REMOTE

Splice is hiring a remote Customer Experience Agent. This is a full-time position that can be done remotely anywhere in the United States.

Splice - Building a creative ecosystem for music producers.

Title: Customer Support Specialist

Location: Remote

About Ceros

Join us as Ceros embarks on the next chapter in our mission to unlock creativity. Ceros is evolving into an essential resource and destination for professional creatives the world over. Our growing suite of cloud-based tools empower professional creators to push beyond their design boundaries and even transform the way they collaborate with their teams.

Today, our products power some of the most engaging experiences on the web. In 2021 alone, interactive content created with Ceros Studio from landing pages and pitch decks to interactive social media has been viewed more than half a billion times. In the meantime, more than 3 million comments have been added to digital content using Markup, our new visual collaboration tool.

Working at Ceros means having an impact at scale. Our products and services are leveraged by top tier brands such as Mashable, Bloomberg, Red Bull or Pinterest and are loved by more than 500,000 users. And we are building something even bigger and better: the creative operating system of the future.

We are backed up and well-funded by top-tier investors including Sumeru Equity Partners, Grotech Ventures, Greycroft, and Starvest Partners.

We are remote first forever with a 4 day workweek that finishes every Friday at 1pm.

The Role

As a member of Ceros’ Customer Support team, you will be part of a rapidly-growing software startup. You will act as the front line of support for Customers all around the globe, helping them learn and thrive on the Ceros platform via live chat, email, and screen shares. Your primary focus will be to help customers who have questions about the Ceros Studio and other aspects of the Ceros platform. Your day to day will include answering questions from customers about creating content, troubleshoot any issues customers may have, and (where necessary) work with our Product team to triage and document any software defects that you find.

Key Responsibilities

• Answer technical questions from clients and teammates via live chat and email
• Work side-by-side with clients in the Ceros platform to help achieve their project goals
• Escalate advanced questions or issues through appropriate channels
• Identify opportunities for client training and development
• Become an expert on Ceros and stay up to date on new features
• Identify and report product improvement ideas from clients
• Perform other operational and administrative support as requested by the business

Practical stuff we anticipate you having

• Experience working in common design programs such as InDesign and PhotoShop
• Previous experience working in a Customer Support role
• Working knowledge of HTML, CSS, and JavaScript helpful, but not required
• Ability to communicate advanced technical concepts to a non-technical audience
• Ability to think on your feet and solve problems quickly
• Excellent communication, typing, and grammar skills
• Understanding of DNS and the fundamentals of the internet
• Ability to troubleshoot basic internet networking problems
• Must be a self-starter with a strong sense of accountability
• Experience working with cloud-based design tools is a plus
• Relentless passion and contagious enthusiasm

What we’re looking for from the heart

• Creativity – You find a way
• Authenticity – You take your job more seriously than you take yourself
• Passion – You give a shit
• Courageous honesty – You speak up and push boundaries
• Respectfulness – You keep things civil
• Curiosity – You want to learn new things
• Human whisperer – You listen and seek to understand by asking questions before responding
• Time traveler – You prioritize consciously and use your time wisely and efficiently
• You practice empathy and accountability

Key Things to Know

• This is a full-time position
• This is a remote first role

Compensation

• Ranges from $55,000 – $65,000 base salary
• Pay range varies depending on qualifications and experience

Benefits

• Competitive Salary
• Stock options
• Premium health insurance
• 401K match
• Paid parental leave
• Unlimited vacation days
• Sick Days
• Wellness Fridays (Half Day Fridays)
• Excellent gear (Macbook Air, external monitor, etc.)
• Stipend for the home office set up
• Growth and Learning opportunities within the company
• Virtual experiences in which Cerosians can collaborate, educate, and create social connections with one another

At Ceros, we are deeply committed to the recruitment, retention, and growth of erse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering ersity across our company.

Pay range varies depending on qualifications and experience

Base Salary

$55,000$65,000 USD

Help Desk Manager

locations US – Remote (Any location)

time type Full time

job requisition id 6394

Job Family: User Support (Digital)

Travel Required: None

Clearance Required: Ability to Obtain Public Trust

Guidehouse Digital is seeing a Help Desk Manager. This position requires a hands-on technical leader who is responsible for the delivery of a superior customer support experience for the internal and external user community. The manager is expected to lead and guide the Help Desk team with complex technical issues while meeting Customer Satisfaction and Service Level Agreement metrics. Additionally, the Help Desk manager must have strong leadership and communication skills to lead their team to exceed performance expectations.

The work location is currently remote. Future work location can be in our Rockville, MD office or remote- anywhere in the United States.

What You Will Do:

• Manage the help desk team and evaluate performance.
• Establish work schedules, approve timecards, and maintain employee attendance and performance records for direct reports, on a weekly, monthly, quarterly, and yearly basis.
• Conduct performance analysis utilizing the system and human-generated data
• Recruit, train, and support help desk analysts and technical support teams by recommending necessary improvements.
• Delegate work assignments, set expectations, and monitor delegated activities
• Contribute to improving customer support by actively responding to queries and addressing survey complaints.
• Establish best practices, and team goals and lead staff to achieve desired results while being accountable for team performance.
• Define and implement processes and procedures for supporting internal and external users.
• Evaluate end-user processes to identify areas of improvement.
• Develop daily, weekly, and monthly reports on the help desk team’s productivity.
• Foster positive end-user relationships and drive customer satisfaction.
• Promote continuous improvement of both Tier 1 and Tier 2 support teams.
• Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.
• Gather and report operational metrics, accomplishments, and priorities for monthly Technical Status Review meetings.
• Ensure accurate and timely escalation of user issues for ticket resolution.
• Effectively lead team effort and integrate skills and strengths of iniduals across teams and projects and organizational success.
• Prepare and present employee monthly appraisals, mid-year, and annual evaluations
• Coach, develop, and mentor staff and oversee group activities and productivity
• Establish work schedules, approve timecards, and maintain employee attendance and performance records for direct reports
• Monitor and manage inidual team performance, metrics, service levels, and quality to ensure customer satisfaction
• Present monthly and quarterly productive metrics to federal and program leadership

What You Will Need:

• BS degree with a minimum of 7 years of Help Desk/Call Center management experience.
• Proven work experience as a Help Desk/Call Center Manager (leading a team of 20+ people) and handling 50,000 tickets/year.
• Have experience Supervising employees; including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, etc.
• Have a solid understanding of contact center technology (ACD, CTI, QA, IVR, and KPI) with a preference for deep knowledge in at least one.
• Customer-service oriented with a problem-solving attitude
• Strong written and verbal communication skills, including the ability to present monthly metrics to the senior leadership team.
• Ability to work independently and manage multiple task assignments.
• Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.
• Able to analyze data and make data-driven decisions.

What Would Be Nice To Have:

• An advanced degree
• Ability to work independently and manage multiple task assignments.
• Strong understanding of Salesforce Lightning and Amazon Connect
• Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.

The annual salary range for this position is $0.00-$0.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a erse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting or via email. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Customer Support Specialist

REMOTE

Remote, Arizona, United States

Customer Success

Full time

Description

LawLytics is the leading provider of website management software for small law firms. The LawLytics platform empowers attorneys by providing the easiest and most efficient way to start, improve and maintain a successful law firm website.

This is a fully remote position. Only candidates based in the United States will be considered.

As a Customer Support Specialist, you will ensure a positive experience for every client as you answer questions about our platform, troubleshoot technical problems, conduct one-on-one member training sessions, and provide strategic guidance. This is an exciting role with evolving responsibilities, including:

• Interacting with customers via phone, email, and video calls
• Collaborating on product update communications and process improvements
• Training LawLytics members on the use of our platform
• Identifying and escalating priority issues to the product team

You should apply if you:

• Have at least one year of tech industry experience
• Know how to find answers quickly (Google is your friend!)
• Have worked with CRM software (we use Salesforce)
• Are able to effectively communicate with less-than-tech-savvy customers

You’ll stand out if you have:

• Experience supporting a website platform product
• Knowledge of SEO and content marketing
• Prior experience in the legal industry
• HTML & CSS skills (bonus points for JavaScript)
• Proficiency speaking Spanish

Why work at LawLytics?

We are a erse team with a great culture, and our company is experiencing rapid growth. We offer competitive pay, generous PTO, 9 paid holidays per year, medical benefits, and more! Visit our website to learn all about us: lawlytics.com/about

NOTE: Only US-based candidates are eligible for this position.

Loom is hiring a remote Customer Success Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Loom - Free screen & video recording software.

Circle is looking to hire a Senior Paralegal to join their team. This is a full-time position that can be done remotely anywhere in the United States or on-site in Boston MA.

SureSwift Capital is hiring a remote Customer Happiness Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

SureSwift Capital - Creates optimal outcomes for founders of bootstrapped SaaS businesses.

iubenda is hiring a remote Customer Success Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

iubenda - Privacy & cookie policy generator for websites and apps.

Title: Customer Support Specialist

Location: US-Remote

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with erse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that ersity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.

Job Description

Higher Logic is seeking an on-site Customer Support Specialist to join our Customer Services & Support team in our Arlington, VA office. This key team member delivers first-tier application support, and handles the initial research, troubleshooting and resolution of customer issues.

The successful candidate is technology-literate, loves detective work, relentlessly pursues the full answer and is able to see the connection between different pieces of software or technology components. This person must also display a positive, proactive ‘customer-first’ approach, and is adept at conveying difficult concepts in terms that a non-technical user can appreciate and understand.

The Customer Support Specialist demonstrates exceptional customer service and organizational skills, and handles multiple priorities and responsibilities. Finally, applicants must also be self-directed, able to learn independently, and possess good time and task management skills.

Qualifications:

• Bachelor’s Degree or equivalent technical training and professional work experience.
• 2-3 years of recent technical customer service experience.
• Basic knowledge of standard web technologies, browsers and web applications.
• Excellent analytical and troubleshooting skills.
• Possess strong time and priority management skills and is able to meet and manage deadlines.
• Exceptional verbal and written English communication skills.
• The preferred candidate will also be familiar with contact center ticketing and service systems.

InVision is hiring a remote Customer Advocate, Tier 1 Support. This is a full-time position that can be done remotely anywhere in the United States.

InVision - World's leading prototyping, collaboration & workflow platform.

vidIQ is hiring a remote Creator Support (Customer Support) Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

vidIQ - Chrome extension for YouTube video creators.

Title: Customer Service Representative

(Remote)

Location: Remote United States

Hi there! We’re PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we’re off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!

Customer Service Representative

SHIFT: Tuesday – Saturday 2:30- 11:00pm ET

Why We Need You

• Responsible for the transaction processing associated with the operation of the Customer Service Communications Center and the Field Service organization.
• Monitoring the notification of Field Service personnel and communicating any issues to CSCC management.
• Screening and routing of telephone calls from customers and employees, and filing.
• Must be able to work a variety of shifts, including weekends and holidays
• Logging all customer issues in the Service Management System.
• Maintaining housekeeping standards.
• Conducting customer satisfaction surveys; update current job skills regularly; ability to perform to defined standards and carry out special work assignments.
• Work in a team environment while participating as a team member focused on continuous improvement and total customer satisfaction.
• Mentoring and training new Customer Service Representatives
• Provide information to all customers when required.
• Analyze the urgency of a customers’ problem; interface with all customers, which requires tactful and discreet communications skills.
• Additional contacts are PAR and third-party service management and field engineers.

What We’re Looking For

• High school diploma or equivalent.
• One year of customer service experience.
• Experience in dealing with multi-line and heavy phone volume.
• Advanced typing and basic computer skills.
• Excellent communication skills.

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to iniduals with disabilities in accordance with applicable laws. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor’s website.

Title: Manager, Member Support

Location: Remote

Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2022. We expect 2023 to be our best year yet.

Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.

We value our iniduality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring erse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA, and if you like what you see, please read on!

Job Description

• Ensure the highest level of customer service and professionalism by the Member Support staff
• Quality monitoring to ensure a high level of service performance through continuous coaching that will result in gradual development and improvement of Member Support agents

• Ensure that all internal policies and procedures are followed, escalate inefficiencies and discrepancies as they arise
• Maintain training methods for timely and efficient execution of departmental goals. Be cross trained in all pertinent functions/areas
• Be meticulous about details. Our team works as a collective unit in order to ensure top notch customer service. This means that we may have multiple teammates address the same issue and we require details notes on all interactions with our members and partners

Primary Responsibilities

• Lead a team of 10-12 Member Support associates

• Managing performance across a team of Member Support associates, coaching them to reach their set goals and grow their platform knowledge
• Develop & coach your team through weekly 1:1s, biannual reviews, quality assurance, and helping your team attain both personal & professional career goals
• Iterate on current Member Support processes, and scripts to increase efficiencies
• Collaborate cross functionally with key partners in Account Management, Biz Ops, Product, and Marketing to continue improving the overall customer experience

What We’re Looking For

• You have 3-5 years of experience leading Support teams with high level of accountability in a B2B industry
• Pristine written & verbal communication skills – this job does require both phone and email communication across all teams
• A quick learner ready to grasp our systems, processes & procedures
• Ability to problem solve and work on several projects simultaneously while continuing to provide quality work
• Experience with Salesforce.com (CRM) strongly preferred

• Forward thinker with the capacity to be creative in developing new ideas and implement proven methods for the team
• A leader with high expectations of each of their team members and isn’t afraid to have challenging conversations to coach towards inidual and team goals
• Able to work quickly and efficiently while still being thorough

Cash compensation:

• The base salary for this role is $70,000-$85,000 per year. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above.

Remote Opportunities:

• This role is eligible for remote work. Hotel Engine is authorized to do business in all 50 states.

Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.

As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

• Competitive base salaries
• Annual performance bonuses
• Stock options for all associates + performance-based stock options
• Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
• 401(k) plan with a match program
• Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
• Paid parental leave and family medical leave
• Hotel discounts through our exclusive platform
• The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.

Customer Support

Remote

At SmartDreamers, we are building the next generation talent software. We believe that the connection between talent and companies should be simplified and improved. We are dreamers with a plan: to build the best recruitment marketing software in the world.

We are very proud to have leading companies such as L’Oreal, Infosys, UiPath, Genpact, Givaudan, and many others as customers. Every day, thousands of interactions between candidates and companies are deployed, tracked, and optimized with the SD software.

In our go-to-market global journey, we are building a world-class customer support team. At the center of our activities sits our customers. Human interaction comes first – software second. Today, we are searching for the next dreamer who will join the journey.

Role

• Achieve and maintain expert knowledge on our product;
• Handle customer inquiries in a timely manner;
• Guide customers through teaching them how to use SmartDreamers and help them troubleshoot issues through video call, email, ticketing, live chat;
• Drive retention and growth among our customers by understanding their business needs and helping them succeed;
• Collate customer feedback and communicate this to the product team;
• Represent the “voice of the customer” within the company – to provide input into every core product, marketing, and sales process;

Profile

• Experience in customers support (SaaS industry);
• Hands-on experience in digital technologies;
• Excellent verbal and written communication skills, highly organized, collaborative, and detail-oriented;
• Fluent written and spoken English;
• Digital Marketing skills are a plus;
• Comfort in a startup environment as we move quickly and wear many hats.

Customer Solutions Representative [Contract]

San Francisco, CA, Durham, NC, or Remote Anywhere in the Continental U.S.

Founded by educators and technologists passionate about improving education, Clever is on a mission to connect every student to a world of learning. Already used by more than 70% of U.S. K-12 schools, Clever brings all applications into one secure portal and provides single sign-on for everyone. With the leading network of digital learning providers, Clever makes school more engaging, personalized, and fun.

We are looking for Customer Solutions Representatives to help us deliver outstanding customer experience for our school district and application partners through fast, friendly, and personalized technical support.

If you’re interested in connecting with customers via email and phone calls, growing knowledge of the EdTech industry and Clever’s product, and creatively solving technical issues, this is a great opportunity to do all that while connecting every student to a world of learning.

We have a highly collaborative and supportive team. We invest in our people. We have a robust 3-week onboarding program and then you’ll be in our Quality Assurance program for ongoing development. We want to make you successful, and have structures in place to support you!

WHAT WE’RE LOOKING FOR

• Experience in fast-paced customer-facing positions: you’ve worked email or phone support before and can independently assess, manage and prioritize support requests based on need (i.e priority levels, deadline) and risk.
• Passion for solving technical problems: you know how to work directly with customers to assess their needs and define technical solutions
• Comfort navigating ambiguity: you may encounter problems or situations that we have not seen before you’re comfortable with partnering with the customer and the Clever team to find a solution and then document our learnings.
• Excellent communication skills: you can explain technical concepts to both technical and non-technical audiences and can communicate and empathize with stakeholders to drive issues to resolution.
• Technical Prowess: you pick up new technology quickly and love learning how things work.
• Team player: you’re passionate about uplifting others to make sure your team and customers are successful.
• Bonus:
  • Believe in Clever’s mission of making it easy to bring great software to the classroom
  • Experience handling issues related to data imports and integrations
  • Experience working with Single Sign On (SSO) or have a basic understanding of SSO
  • Experience working with or in K-12 schools or districts
  • Experience with industry tools such as Salesforce, Slack, Guru, Confluence, Sigma, etc
• Ability to work 9am – 5:30pm PT, (Monday – Friday):
• Ability to work overtime mid-August through mid-September where it could be up to 2 hours of overtime a day (overtime paid at 1.5x hourly rate)
• Commitment to equity and belonging. At Clever, we believe the classrooms we serve and our company’s halls should be spaces that are erse, equitable, and inclusive. That is why we are committed to building erse teams, inviting every voice, and creating a safe space for everyone to be their authentic self. By fostering equity and belonging within our circles of influence, we unlock learning for ALL students.

WHAT YOU’LL DO

• Independently manage and prioritize high seasonal volume of customer support requests via phone and email from your inidual queue.
• Communicate with District Administrators and our Application Partners to resolve product related issues as our customers are getting their Clever accounts ready for the new school year.
• Utilize analytical and problem solving skills to investigate, test, and troubleshoot system features.
• Navigate and contribute to internal and external product documentation.
• Collaborate and support the team by sharing ideas and knowledge, being a reliable team member, and willing to help others when needed.

People Operations Specialist

Remote

Full time

REQ-2683

Job Overview:

Cambium Learning is currently seeking a dedicated, organized, and proactive People Operations Specialist to provide technical and operational support. The ideal candidate will demonstrate employee health & wellness benefits experience; high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.

Job Responsibilities:

• Responsible for day-to-day operational monitoring and maintenance of employee benefits programs such as 401k, medical, dental, and vision plans, COBRA administration, life insurance plans, disability programs, and other benefit programs that Cambium offers.
• Assisting with the maintenance of employee benefit information and payroll deductions in the Workday system and participating in Workday system configuration and testing related to Benefits.
• Reconcile and request payments for benefit invoices.
• Review and reply to all medical support orders, court orders, or requests for benefits information.
• Respond to requests related to time off balances and state regulated carryover/payouts at termination.
• Respond to employee requests via the Benefits help desk ticketing system.
• Review and approve enrollment events, process tuition reimbursement requests, Volunteer Service Time off requests, and various other change requests via the HRIS system, Workday.
• Assist with other projects and annual cycle activities such as open enrollment, as required
• Ability to perform all Benefits Analyst job responsibilities, duties, and expectations

Job Requirement:

• A minimum of 2 years of experience in the insurance industry, specifically in employee welfare benefits
• Organizational and time management skills to prioritize heavy workloads and meet time sensitive deadlines.
• Proven excellent customer service skills with the ability to develop solid relationships with team members and external contacts
• Experience maintaining confidential information in the best interest of both employee and company
• Working knowledge of ERISA, Employment law
• Ability to effectively communicate with all levels of the organization
• Exceptional attention to detail and ability to coordinate multiple stakeholder groups.
• Knowledge of Office suite applications including Sharepoint, PowerPoint and proven experience using Excel for data validation.
• Excellent analytical and project management skills.
• Experience using Google Docs, Monday.com and advanced Excel
• 1-2 years of experience using Workday Benefits

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

General Manager, Customer Care

• United States – Remote OK
• Full-Time
• Sales Leadership
• $100k – $125k

Job Summary:

The General Manager of Customer Care is responsible for helping SelectQuote continuously improve Customer Lifecycle Management processes, including meeting retention and cross-sell targets. This position will have global responsibility related to managing the Customer Care team, including supervising and coaching a team of Customer Care Managers, Supervisors, Trainers, and Customer Care Agents in all locations. This role works closely with department managers and ision executives across all three isions to project and report on the return on investment of various projects.

The successful General Manager of Customer Care needs to be able to effectively self-manage as well as interact with people from other departments to optimize processes. Additionally, this position will need to communicate effectively with other teams regarding issues related to process execution, issue resolution, key metric reporting and compensation.

The position will manage to key measurable objectives set by senior leadership. The position will leverage many competencies such as: verbal communication, time management skills, coaching, leadership skills, analytical mindset, attention to detail, and a drive to be successful.

Essential Functions:

• Plan, monitor, and lead the day-to-day operations of the Customer Care department
• Launch new workflows for Customer Care team across all three lines of business
• Achieve key performance metric targets established for the organization including but not limited to average talk time, cross-sell or pitch rates, transfer rates, quality assurance scores, revenue targets, customer satisfaction scores, occupancy rates
• Identify process/workflow/system improvements
• Drive and maintain agent efficiencies including identifying coaching opportunities
• Develop and encourage team building and employee career development through coaching, mentoring, and leadership
• Maintain open dialogue between all levels of company employees from executive leadership team to end users of various workflow initiatives
• Oversee the development and administration of incentive compensation calculation

Knowledge, Skills, and Abilities:

• Extensive knowledge of multiple insurance products
• Experience managing a large team of sales, customer care and/or operations professionals
• Proficiency with Microsoft Office suite, especially Excel and PowerPoint
• Excellent oral and written communication skills
• High level of self-motivation; ability to accomplish goals independently
• Strong organizational and time management skills

Training and Experience:

• Minimum 1 year internal sales or customer care management or 3 years related inside sales or customer care management experience
• Minimum 3 to 5 years of sales experience
• Experience working with multiple insurance products and/or lines of business strongly preferable
• Bachelor’s degree preferred

Benefits:

CUSTOMER EXPERIENCE ASSOCIATE

BUG OPERATIONS

San Francisco, CA or Remote (U.S.)

We’re a group of Customer Experience wizards here at Discord, and we’re looking for someone who is equally passionate about supporting our communities with that extra bit of care and problem solving magic! This teammate will be working together with our official Discord Testers staff, moderators and community to catch all the bugs in all the versions of our application and make sure they get squashed as soon as possible!

As a member of our team, you’ll be on the frontlines of supporting our official bug reporting community, managing our bug tracking system, and escalating these bugs to our engineering teams to help make the Discord experience the best that it can possibly be! If you’re looking for a supportive support team, join us!

What you’ll be doing:

• Working the Morning Shift on Monday to Friday (9AM to 6PM PT)
• Collaborate with our community to escalate bug reports to our engineering team to ensure rapid fixes for high severity issues
• Maintain our bug reporting system by testing reports for accuracy, verifying bug fixes, identifying priority issues, and tracking updates
• Help moderate our official community server and deliver timely, accurate, and thoughtful responses to our community’s questions
• Monitor our community’s sentiment and provide actionable feedback to cross-functional partners
• Educate and provide useful troubleshooting steps for technical issues that our community faces on the desktop, browser, iOS, and Android versions of our app

What you should have:

• A cover letter (This is mandatory!)
• Passion for supporting our communities with unwavering patience and empathy
• Excellent attention to detail
• Extraordinary communication skills – both written and verbal
• Strong problem solving and troubleshooting skills
• High level of confidentiality and discernment
• Technical aptitude with knowledge of Discord features, and desktop and mobile operating systems
• Experience with bug tracking programs (Asana, Jira, Phabricator)
• 1+ years experience with QA processes and procedures
• BA/BS or equivalent work experience

Bonus Points:

• Experience with support ticketing applications (e.g. Zendesk)
• Experience with using Discord’s testing builds (Discord Canary/PTB/Testflight/Android Alpha)
• Familiarity with moderating public community Discord servers
• Previous exposure in supporting web applications

The US base salary range for this full-time position is $68,000 to $73,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, inidual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Benefits and Perks

• Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
• Mental health resources and quarterly wellness stipends
• 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• Flexible long-term work options (remote and hybrid)
• Volunteer time off
• A erse slate of Employee Resource Groups
• Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!

Customer Experience Specialist

Remote

Full Time

Revenue

Entry Level

Talespin is building the platform to transform talent development and skill alignment for the future of work. Our spatial computing products deliver a new standard for learning and workforce data, empowering organizations and iniduals to make better talent and career decisions.

We’re specifically looking for a Customer Experience Specialist who will roll up their sleeves and lead from the trenches. As a key member of the revenue team, you will play a critical role in ensuring the successful launch and adoption of our products by providing training, support, and resources to our customers, while collaborating with cross-functional leaders internally to help solve customer issues. The ideal candidate is passionate about helping customers, identifying problems, and finding solutions. To succeed in this role, the candidate should have relevant customer-facing experience and a track record of solving technical problems.

In this role you will:

• Assist in the onboarding of Talespin products and services for assigned customer accounts, including product training, implementation, adoption, and satisfaction
• Maintain high-level customer-experience best practices, reduce friction through clear and concise product enablement methods, and identify areas of improvement with help from the customer success team
• Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings

• Maintain training materials, including presentations, user guides, and FAQs
• Monitor and analyze product usage data to identify trends and areas for improvement
• Collaborate with cross-functional teams to identify and address any technical or process-related challenges related to product onboardings
• Assist with customer trials and product demos
• Resolve customer support-related issues, questions, and concerns as dictated by company policies on both a reactive and proactive basis
• Escalate customer issues or questions to account managers where appropriate
• Report reoccurring issues to your supervisor
• Additional responsibility may be added as the role develops

Skills and abilities we are looking for:

• 1-2 years of experience in a support, training, account management, or customer experience role
• Strong technical aptitude and ability to learn complex products and technologies quickly
• Strong skills in verbal and written communications, strategic planning, and time management
• Problem-solving and process-oriented mindset
• Ability to work effectively across multiple departments in a remote environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred skills and qualifications:

• Bachelor’s degree or equivalent (preferred)
• 1-2 years of experience in product training and enablement (preferred)
• Experience with or interest in immersive tech (XR, AR, VR) (preferred)
• Experience in a technical support role (preferred)
• Experience with learning management systems and authoring tools (preferred)

The US base salary range for this full-time position is $50,000 – $65,000 + benefits. Our salary ranges are determined by role, level, and location. The range displaced on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, inidual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Talespin Reality Labs, Inc. “The Company” can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only. Talespin offers, medical benefits, two weeks PTO, six sick days, five bereavement days, observers over 10 national holidays, and is closed for a winter holiday break every year.

Anchorage Digital is looking to hire a Member of Client Experience to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Customer Onboarding Manager

Remote

Full Time

Customer Success

Experienced

Job Summary: The Customer Onboarding Manager will be responsible for conducting onboarding planning calls with new customers to understand their needs and guide them through the onboarding process. They will function as the initial point of contact for all new customers as they undergo their onboarding. They will also be responsible for providing product & service walkthroughs, early customer education, background gathering, as well as consulting customers on other needs.

Responsibilities:

• Conduct planning calls with new customers to gather key business information and guide them through the onboarding process.
• Develop and maintain a thorough understanding of the company’s problems, products and services to help tailor solutions that make sense for the customer
• Ensure customers have a positive experience during the onboarding process and are fully equipped to use the company’s products and services.
• Collaborate with internal teams to ensure a seamless onboarding process for customers, including liaising with our staffing team to make sure that accounts get staffed on time & our sales team to ensure that all accounts gets properly onboarded
• Follow up with customers who have not booked planning calls to provide guidance and support and ensure they are aware of the onboarding process.
• Maintain accurate records of customer interactions and progress through the onboarding process.
• Identify opportunities to expand revenue during the onboarding process
• Identify opportunities for process improvements and suggest changes to enhance the customer experience.
• Maintain customer health and satisfaction by addressing early customer issues, escalations, and cancellation requests
• Save customers who are looking to cancel during the onboarding process
• Submit staffing requests for each customer after their onboarding planning call so that they receive their hired talent or other services they purchased

Requirements:

• Bachelor’s degree in business administration, marketing, or a related field.
• Proven experience in customer service, account management, or a related field.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to work independently and prioritize tasks effectively.
• Familiarity with CRM software and other relevant tools.
• Positive attitude and ability to work collaboratively with cross-functional teams.
• Experience in onboarding new customers is a plus.

This position is a critical role within the company, requiring a candidate with excellent communication and organizational skills, attention to detail, and a commitment to providing a positive customer experience. The ideal candidate will have experience in customer service, account management, or a related field, and a passion for helping customers achieve their goals.

Salary:

• 13,000 – 19,700 Mexican Peso Monthly
• 152,800 – 229,300 Argentinian Peso Monthly
• 40,000 – 60,000 Philippine Peso Monthly
• $735 – $1100 USD Monthly

Please make sure that you apply for the right job based on your location and experience. We prioritize people who are able to do this successfully!

Bilingual Client & Candidate Care

Florida Remote

time type

Full time

We have great people here and are looking for more. Come join us – you will love it!

• Job Title: Bilingual CCC – Remote
• Department: Client Support
• Position Type: Full-Time, Non-Exempt
• Location: Work From Anywhere (WFA) in the U.S.

About The Role:

Our Bilingual CCC speak with a variety of clients and candidates from primarily the North and South America regions. We frequently engage with applicants who are applying for positions with our clients to answer inquiries and provide guidance on completing their background check and/or onboarding forms. Bilingual CCC’s are also the liaisons between internal fulfillment departments and external clients; helping ensure that the background check process runs effectively. If you’re desiring a fast-paced, dynamic call center position within a high-performing team – this is the opportunity for you!

This Is What You’ll Do:

• Professionally assist applicants with navigation of background check and onboarding processes while ensuring confidentiality and positively-representing Sterling.
• Respond to questions about our services, results, and provide additional specialized services upon request.
• Interacting with clients of various sizes via phone and e-mail contact as well as maintain client relationships.
• Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
• Effectively communicate with clients, management and team members on an as needed basis with issue resolution.
• Conduct and deliver additional projects as assigned by manager.

This Is What We’re Looking For:

• Must be fully bilingual in English and Spanish (reading, writing and speaking).
• Must have excellent communication and professional writing skill.
• Excellence in analyzing situations and can respond quickly in a courteous and professional manner.
• Adapts quickly and is self-driven to learn and understand process.
• Ability to perform well under pressure and with time-sensitive projects.
• Must be exceptionally reliable with attendance and punctuality.
• Typing Speed 60 wpm.
• High school diploma or equivalent required.
• Prior professional work experience preferred.

The salary for this position is $18 per hour. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role is eligible to participate in the Annual Incentive Plan. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site

Customer Care Agent

Remote

Above Lending, Inc. is a next-generation financial services company. We provide simple and transparent products aimed to help our clients achieve their personal finance aspirations and take control of their debt. With competitive rates and personalized support from our loan specialists, our mission is to simplify the lending process and help borrowers attain financial well-being. We are passionate about making credit more affordable and accessible, and we’re committed to helping our clients accomplish their goals.

Above Lending is looking for experienced Customer Service professionals, from the lending industry, to help launch this new product and provide a smooth and fulfilling customer experience.

Responsibilities:

As a customer service representative at Above Lending, you will be helping our customers navigate their account, assisting them with payments, and helping them make account changes. You may be communicating with customers on the phone or by email regarding our loan product(s).

Skills:

• Excellent listening and understanding skills
• Excellent verbal and written communication skills
• Critical thinking and problem solving
• Ability to multitask and adapt to changing priorities
• Data entry
• Ability to follow instructions
• Excellent time management

Education:

Degree Preferred

Experience:

Experience with the following software applications is a plus.

• Two (2) or more years of experience working in a contact center environment
• Two (2) or more years of experience in the financial services industry
• Talkdesk
• GDS
• LoanPro
• Zendesk
• Microsoft office
• Google Suite

Why join us?

We are looking for great people to join a fast-paced, growing, and innovative business. For eligible fulltime employees, we offer:

• Considerable employer contributions for health, dental and vision programs
• Generous personal time-off
• 401(K) match
• Merit advancement opportunities
• Career development & training

More importantly, our team spirit and culture are what really sets us apart as a company. We’re a world-class company that loves what we doand we have fun doing it!

Under the California Consumer Privacy Act (CCPA), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together job applicants) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.

*Above Lending is an equal opportunity Employer*

Above Lending does not accept unsolicited resumes from inidual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.

Customer Service Representative I

• United States – Remote OK
• Full-Time
• Customer Service
• $15.00 – $18.00 / hr

Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high-quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

This position involves working as a team with other Customer Service Representatives to service SelectQuote Auto & Home’s clients and maximize the number of in-force policies and ensure a smooth transition to SQAH. CSRs providevital customer service and assist with carrier follow-ups when needed. This position requires extensive telephone work, excellent communication, and complement the sales process by handling objections, reinforcing the buying decision and persuading clients to return their paperwork.

In addition, a CSR is responsible for interacting with newly enrolled clients andotheroperational units within SQAH to ensure efficient on boarding of newly acquired insurance products. This role is designed to ensure client satisfaction, reduce rapid disenrollment, direct client inquiries where appropriate, protect core agents from dealing with post-enrollment issues, and redirect SQAH clients to products within other company platforms where appropriate (e.g. Senior, Home and Life Insurance).

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Duties/Responsibilities:

• Manages cases using the Contact Management System.
• Manages a high volume of voicemails and e-mails.
• Answers client phone inquiries about their policies.
• Assists insurance carriers’ phone and e-mails about the status of follow up information and items needed.
• Sorts and processes the mail.
• Calls new clients at specific intervals to prepare them for their specific carrier approval process.

Required Skills/Abilities:

• Appropriate skills/traits, relevant work or educational experience
• Excellent oral and written communication skills
• Exceptional follow through
• Good phone manners and professional etiquette are a must Detail oriented
• Strong work ethic
• Customer service oriented
• High energy level
• Team player
• Ability to make sound judgments and decisions
• Ability to work with minimal supervision
• Demonstrates initiative, discretion, and integrity
• Basic familiarity with computers
• Willingness to learn

Education and Experience:

• College degree preferred
• Holds or is willing to obtain a property and casualty license
• P&C license preferred
• 6-18 months P&C experience desired
• Experience with SelectCare preferred (for internal associates)

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create, innovate, & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help, support, & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.

Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.

Global Sr. Customer Support Specialist (US)

Customer Support

Remote

Hourly, full-time

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America’s best startup employers by Forbes (#12 out of 500).

About the role

We are building a world-class Support team – committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment – you have what it takes!

What you will do

• Take charge of customer issues from start to finish – while working in a dynamic and fast-paced environment.
• Leverage chat, email functionality, and video conferencing to help our customers optimize Rippling to administer payroll processing, taxation & filing, banking & payment inquiries, and group health & welfare plans
• Review and resolve issues by utilizing plan documents and general insurance knowledge
• Communicates with vendors and clients in regards to policies, benefit eligibility, claims, and employee rights and responsibilities
• De-escalate and resolve issues by leveraging platform and industry expertise
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met
• Build mental muscle and become a product expert – you’ll be a go-to resource for both customers and coworkers.
• Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base through automation or added features.

What you will need

• Bachelor’s degree or equivalent work experience
• Ability to work shift between 8AM-6PM PST
• 3+ years of work experience in a customer/client-facing role
• Experience working in payroll or benefits
• Written and verbal communication skills
• Demonstrated experience problem-solving with attention to detail
• Organizational skills and experience improving processes
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.

Information (IE Pay Transparency)

We are not hiring any applicants in the following Tier 1 locations: New York City, NY, or San Francisco, CA.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

• Tier 2: $25.90 – $34.20/hour
• Tier 3: $24.40 – $32.30/hour

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.

Brex is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Brex - The financial OS for the next generation of business.

Bilingual Customer Service Representative

locations

NY – Glens Falls

CT – Hartford

TN – Knoxville

US – Nationwide

time type

Full time

job requisition id

R-26961

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Customer Service

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$31,600.00 – $52,100.00

Target Openings

3

What Is the Opportunity?

Join Travelers as a Bilingual Customer Service Representative – Salary starting at $44,000!

This entry level position embodies Travelers’ mission to help provide peace of mind for our customers. Our Bilingual Customer Service Representative is the first to give customers the assurance they need for life’s unpredictable moments.

This is an In-Office/Hybrid opportunity for candidates local to Spokane-WA, Richardson-TX, Hartford-CT, Glens Falls-NY and Knoxville-TN. Candidates outside of those areas will be considered for a remote position.

By handling inbound calls from our existing customers in both Spanish and English, our Bilingual Customer Service Representative can build and maintain effective relationships with our customers and provide support to those who need it most. This role may assist customers and agents with quotes, policy inquires and changes, address insurance billing questions or handle inquiries on technical support in both Spanish and English. This rewarding opportunity is not the only perk: access to great benefits, collaborative work environments, plus job growth and development all contribute to a fulfilling career with Travelers.

By joining the Travelers team as a Bilingual Customer Service Representative, you can look forward to a New Hire bonus of $1,000 after 3 months in your position. Additionally, to recognize your training and growth in the role, you will be awarded a milestone bonus of $1,500 after 9 months in your position. That’s an additional $2,500!

Schedule Details:

Pay Details:

As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

What Will You Do?

• Based on customer situation, provide policy options such as additional deductible, basic coverages and discounts in Spanish and English.
• Responds to customers/agents requests for quotes or changes to existing policies in Spanish and English.
• Reviews cancellations and reinstatements and makes appropriate decisions to resolve with guidance.
• Resolves service-related complaints and complex calls (Spanish and English) with guidance from others on more complex calls.
• Assist customers with simple intent calls in Spanish and English.
• Acts as online billing systems and agency portal website expert to provide proactive agency and customer support in Spanish and English.
• Identifies new business opportunities driven by customer/agent request where appropriate, which includes both coverage and product. New business requests will be transferred as appropriate.
• Ensures current and complete documentation of account notes in English.
• Other duties as assigned
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Some college preferred.
• Prior insurance and/or call center experience a plus.
• Resident Property and Casualty or Personal Lines Insurance License preferred
• Technical knowledge:
• Solid math and analytical skills.
• Strong keyboard skills and system navigation experience.
• Customer service:
• Able to meet quality and customer experience expectations.
• Ability to diffuse and assist irate callers.
• Communication skills:
• Exceptional oral and written communication, keyboard, and system navigation skills.
• Problem solving and decision making: Good decision making skills to handle requests, resolve issues and develop risk based on company guidelines.
• Seeks assistance on non-routine matters
• Ability to successfully complete training by meeting expectations for assessments, knowledge checks and applying content.

What is a Must Have?

• High school diploma or GED.
• Previous customer service experience.
• Fluent in Spanish language-required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the erse customers and communities we serve. We are committed to recruiting, retaining and developing the erse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

Pitch is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in Germany, Ireland or the United Kingdom.

Pitch - An open platform for presentations and content collaboration.

Halborn is looking to hire an Account Executive, Web3 to join their team. This is a full-time position that can be done remotely anywhere in Asia / Hong Kong.

Omada Health is hiring a remote Member Support Agent - Part Time. This is a part-time position that can be done remotely anywhere in the United States.

Omada Health - Inspiring and engaging people in lifelong health, one step at a time.

Shopify is hiring a remote Junior Support Advisor. This is a full-time position that can be done remotely anywhere in Americas.

Shopify - Best eCommerce platform made for you.

Business Operations Coordinator

Job ID2023-5652

Location: US Remote

Type: Full Time

Shift: Day

Responsibilities

Every day, in nearly 100 countries around the world, millions of people depend on Daktronics scoring and display systems for information and entertainment. Our displays provide vital travel information in airports and train stations and along highways. They advertise the price of gas, store specials, and more as you make your daily commute. They also enhance spectators’ experiences at sporting events of all kinds, from Little League to the major leagues.

Learn more About Daktronics!

Position is located within a home office. Hours will be Monday-Friday 10:00am-7:00pm CST.

• As a Business Operations Coordinator you are the first point of contact for our amazing customers; interacting over the phone, emails, or website. Your goal is to offer an effortless experience for them as we strive to having customers for life’.
• You are the voice of Daktronics to our customers, and the voice of our customers to Daktronics.
• Interact with our customers through multiple communication channels: phone, emails, our customer portal.
• Each day is completely different and filled with opportunities to coordinate solutions and answer questions.
• Your goal is to problem solve and align activities to meet our customers’ expectations.
• You will work in a fast-paced team environment to work with many people across the business.
• Effective communication is the key to success.

Qualifications

• Applicants must be 18 years of age or older.
• A Bachelor’s degree.
• Calm under pressure; able to shift gears comfortably and manage multiple priorities.
• Empathetic and personable, with an excellent phone presence.
• Problem solving abilities.
• Fluent in English, written and verbal.
• Ability to meet all workplace safety requirements, which includes following safety protocols related to COVID-19.
• Daktronics does not sponsor, renew, or extend immigration visas for this position.

Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national origin, sex, age, disability, genetics, marital status, sexual orientation, gender identity, protected veteran status or citizenship status.

Contact Center Representative I

California Teacher’s Association (Remote)

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.

Job Summary:

• Respond to Contact Center inquiries by personalizing and relaying accurate information to members. Facilitate the member’s experience with the company and advance the member’s understanding of our product offerings. Perform research and resolve a variety of member transactions. Provide technical, procedural, and operational guidance on client service issues.
• Deliver personalized service and respond to a variety of product questions. Provide clear and concise communication of product information, policies, and procedures by using a variety of computer and telecommunications technologies/software/systems. Problem solve, perform initial research, and follow-up with inidual client related issues as needed. Monitor status of requested / assigned work, prepare customized correspondence as necessary, and make outbound calls as requested. Facilitate call escalation for clients whose requests are not being met within established service timeframes. Practice de-escalation techniques to enhance the overall member experience.
• Collect and analyze information from members to determine eligibility/entitlement/set-up to our products. Approve and/or communicate resolution to members within guidelines.
• Solicit and analyze customer feedback to identify areas for customer service improvements; may develop and modify written correspondence. Recommend changes to internal forms and procedures and inform management of customer feedback as appropriate to ensure prompt and accurate answers to inquiries.
• Utilize online tools and resources to monitor performance results in schedule adherence, quality assurance, and client satisfaction to achieve performance metrics within the Contact Center.
• Support Division projects as assigned, specifically those involving customer-focused activities and secondary activities that support the administrative and servicing functions of the organization.
• Education & Experience: High school diploma or equivalent required; associate degree preferred. Typically requires minimum 1-2 years’ experience, or the equivalent combination of education/experience. Telephonic customer service experience preferred.
• Knowledge & Skills: Applies acquired job skills and working knowledge of company policies.
• Job Complexity & Judgment: Works on semi routine assignments. Works within defined procedures but is able to deviate from normal routine; understands when to escalate issues if necessary.
• Independence & Supv required: Typically receives general instructions on routine work; may require detailed instructions on new assignments. Follows established procedures.
• Interaction & Influence: Contacts are typically limited to own department; begins to build working relationships outside department.

Please note – the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including inidual and organizational performance.

Salary Range: 18.00 – 20.91

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

About Us

Customer Care Associate I

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Description Summary

Job Description

• Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.
• Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
• Resolves customer administrative concerns as the first line of contact – this may include claim resolutions and other expressions of dissatisfaction.
• Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
• Assists in the mentoring and training of new staff.
• Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal).
• Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.
• Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals.
• Educates providers on how to submit claims and when/where to submit a treatment plan.
• Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved.
• Informs providers and members on Magellan’s appeal process.
• Leads or participates in activities as requested that help improve Care Center performance, excellence and culture.
• Links or makes routine referrals and triage decisions not requiring clinical judgment.
• Performs necessary follow-up tasks to ensure member or provider needs are completely met.
• Provides information regarding Magellan’s in-network and out-of-network reimbursement rates and states multiple networks to providers.
• Refers callers requesting provider information to Provider Services regarding Magellan’s professional provider selection criteria and application process.
• Refers patients/EAP clients to the Magellan’s Care Management team for a provider, EAP affiliate, or Facility.
• Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers.
• Support team members and participate in team activities to help build a high-performance team.
• Thoroughly documents customers’ comments/information and forwards required information to the appropriate staff.

Responsibilities

• Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment.
• Responsible for meeting call handling requirements and daily telephone standards as set forth by management.
• Must agree to observing service for the purpose of training and quality control.
• Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.
• Must be able to maneuver through various computer platforms while verifying information on all calls.
• Must be able to talk and type simultaneously.

Work Experience

Education

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage erse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.

About Us

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people’s lives.

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage erse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Customer Service Representative(REMOTE)

**This role is fully remote and can be located anywhere in the US. This role does require an active P&C License**

About us:

In this role, you will:

• Work in a call center environment.
• Process endorsement requests for personal lines insurance policies; secure pricing from carrier if needed.
• Manage account documentation; send documentation to insured and follow up to ensure it was received and submitted to the carrier.
• Maintain follow-up system with insurance carriers to ensure requests are processed timely.
• Furnish underwriters with additional information as requested.
• Issue certificates of insurance and evidence of property forms to clients and clients’ representatives upon request.
• Process lost policy release forms; transmit correspondence to insureds and carriers.
• Perform other specific duties and projects as assigned by management.
• Daily manage the agency interface system (download); ensure all transactions are matched so revenue is recorded accurately by month end.
• May provide sales support, which includes rating policies and entering policy information into database.
• Pursue a program for personal and professional development.

What you offer us:

• 1-2 years insurance experience.
• Property and Casualty Insurance License is required.
• Well organized with an aptitude for details.
• Strong written and oral communication skills.
• Understand and analyze insurance coverage’s, forms, and policies.
• Work day will be scheduled between 7 am and 7 pm – additional time as needed.
• Proficiency in MS Office.

What we offer you:

• A rewarding job that helps local businesses in the community.
• Medical/dental/vision/life insurance, 401k matching program, Health Savings Account funding, and voluntary insurance options.
• Generous time-off policies (2 weeks of vacation + Personal/Sick/Floating Holidays).
• A work/life balance because that’s important for all of us Learn from the expertise of your coworkers.
• Growth- HUB is growing, and so can your career.
• Be part of a motivated team.

Department Account Management & Service

• Required Experience: 1-2 years of relevant experience
• Required Travel: No Travel Required
• Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

About Us

When you partner with us, you’re at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Welcome to Visionary global solution LLC

The number one contact service providers with great pay and amazing opportunities!

We are currently hiring for work from home customers and sales representatives with a 2,000$ Hiring Bonus pay varies by project from 10$ - 25$ an hour + Commission + Performance Bonus + employee perks!!

Join us as a Customer Representative, we have Morning, Mid shift & Night shifts + Weekends off!  

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.

Requirements:

• A quiet and secure work environment during working hours
• A USB headset
• High-speed internet such as Cable, Fiber Optic or DSL
• A minimum of 10 Mbps download
• An up-to-date computer with at least 8GB of RAM
• Windows 10 Home, Pro or Pro for Workstations or higher
• Compatible webcam (some client programs)

Come and work with us and build your career!

Customer Support – Phones – Online Property Tax Solution (2895)

REMOTE – USA /

JOIN THE MODS NEW MODS /

CONTRACTOR

/ HYBRID

ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!

Do you have a Customer Support background?

Do you enjoy work-from-home and flexible schedules?

ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.

Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.

This is not a sales role, but rather a warm answering service to customers inquiring about the client’s services.

Our client is a company that helps real estate owners lower their property taxes. Mods will help in answering questions about the service, and the sign-up process, and providing updates on current account status via phone and email support.

Project Hours (All Times Pacific):

Monday – Friday, 7 am – 5 pm

Hourly Pay Rate:

To be discussed in the interview phase

Commitment:

20 hours per week

90 days (as needed)

What We Are Looking For:

• Pleasant phone voice
• Phone experience in a call center environment is preferred but not required
• Strong multitasking skills, with a passion for research and learning new things each day
• Energetic and positive iniduals that take pride in helping people find the best solution

WorkSpace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Quiet workspace to take calls
• Willingness to install MSQ security software and 2FA app on the phone

What’s In It For You:

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate – Discussed during your first interview
• Paid orientation

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Inidual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

#MGMod

Customer Experience Representative

REMOTE (US ONLY)

ENGINEERING

FULL-TIME

At Clearbit, we help our customers build unstoppable growth engines. Our products enable businesses to understand their customers, generate demand, act on intent, and increase conversions all the way down the funnel. Today, Clearbit powers more than 1,500 B2B companies including Asana, Segment, and Atlassian.

We’re a high-growth SaaS company full of can-do, kind people who care about craft, collaboration, and our customers. With a bias for action we are moving fast.

This belief in meaningful growth extends to our employees. We invest in personal and team growth, valuing constructive feedback, and emotional intelligence. We aim to maintain a working environment of psychological safety, where vulnerability is not a weakness, so it’s easier to take creative risks, re-define what’s possible, and grow into the best version of yourself. Your teammates will push you (kindly) to grow and ask for the same in return.

We’re looking for a courteous and compassionate customer experience representative that can delight, enhance brand loyalty, and foster life-long customer relationships. You’ll join a tight-knit team of customer support engineers who will guide you every step of the way to becoming a Clearbit Product expert. Most customer inquiries can be answered with help center documentation, by reviewing historical tickets or by using our internal troubleshooting tools. When these inquires cannot be resolved at your level, you’ll be responsible for managing escalations to the appropriate internal teams, Tier II or Tier III support.

At Clearbit, you’ll:

• Respond to customer inquiries from hundreds of global businesses via our ticketing software, Zendesk. Handling around 250 tickets a month
• Refund, cancel, or modify subscriptions as necessary via our payment processing provider, Stripe, and internal tools
• Escalate inquiries outside the scope of your capabilities to the Support Engineers
• Improve the team’s processes by creating canned responses and updating help center articles

We’re looking for someone with:

• 1+ years of experience in B2B technology
• Experience with Zendesk or other ticketing systems
• Problem-solving ability and strong communication skills
• The “startup” mindset where no task is too big or too small
• Strong aptitude/interest in data, technology, and learning

Working at Clearbit:

• We invest in personal and team growth, valuing constructive feedback, and emotional intelligence. We aim to maintain a working environment of psychological safety, where vulnerability is not a weakness, so that it’s easier to take creative risks, re-define what’s possible, and grow into the best version of yourself. Your teammates will push you to grow (kindly) and ask for the same in return.
• Building a company takes a physical and mental toll, which is why we think it’s incredibly important to make sure that we provide benefits that focus on physical and mental health.
• Our benefits include:- Competitive salary and meaningful equity- Health, dental, and vision for you and your family- Paid parental leave- Mental health resources, coaching and therapy sessions- 401(K)- Education benefits.

$45,000 – $53,500 a year

The base salary range for this role is $45,000-53,500 per year, plus company bonus, and equity in the form of stock options. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above.

Don’t meet 100% of the criteria, but think you can do the job? We’d love to chat anyway! We’re on a mission to build erse teams, and studies have shown that women and folks from marginalized communities are less likely to apply to jobs if they don’t check every box.

We value and celebrate how you identify, who you love, the color of your skin, your age (at heart and on paper), the gods you do or don’t believe in, and every other belief and characteristic that make you YOU. The more inclusive we are, the better we and our work will be.

Clearbit is an equal opportunity employer.

Bitwave is looking to hire a Solutions & Customer Success Analyst Internship to join their team. This is an internship position that can be done remotely anywhere in the United States.

Customer Service Representative

Work at Home

Innovative, Dynamic, Fast Pace and Collaborative, these are just some of the words that our employees use to describe us but hey – don’t just take it from us – become a part of BroadPath today and experience our Culture of Constant Connection! BroadPath is immediately hiring Member Service Representative to work from home, we want you! Member Service Representative will thrive in our high speed & connected culture here at BP; embrace it through our concerts, magic shows, trivia nights, group chats and our Bhive platform – it’s one of a kind! We are hiring now!

Day to Day Stuff

• Interpret and enter provider documentation accurately into database
• Review medication inquires and determine if follow with provider is necessary
• Review Insurance and verify prescription medication is covered
• Assist iniduals with status of prior authorizations inquiries
• Educate members or pharmacies on plans, eligibility, and benefits
• Empathetic, and able to quickly identify and prioritize callers needs

Money & Perks!

• Average salary after Training is $14.50 hourly, based on prior experience
• Exclusive HiveLife entertainment events, and invitation to join our Diversity, Equity, + Action Committee
• Access to BroadPath’s Limited Medical Plan starting first of the month after 60 days of employment. After one year of full-time employment, you will receive access to our Major Medical Plan, 401K, Career Advancement Opportunities, and our one of a kind Bhive kit
• Uncapped Employee Referral Program & Weekly Pay Days!

Basic Qualifications

As our ideal candidate, you are organized, driven to tackle the challenge of building and maintaining trusting relationships. And like us, you’re gritty, embrace coaching, innovative, and are culture focused.

• Call Center Experience
• Data Entry Experience Required
• Healthcare/Exposure to healthcare environments
• Computer literate (Microsoft Windows, keyboarding skills, strong systems aptitude)
• Responsible for providing your own 19″ monitor or larger with VGA or HDMI port with corresponding cable, USB wired mouse, ethernet cable, and optional USB wired keyboard
• Reliable hardwired internet is a must with at least 15mbps download|5mbps upload speeds

Preferred Qualifications

• Claims Review/Medical Billing experience preferred

Blockdaemon is looking to hire an Enterprise Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in EMEA.

Client Success Coordinator

This position is remote. You can work from anywhere in the United States except NY provided you have a quiet, interruption-free environment.

Job Details

Remote Type Fully Remote

Position Type Full Time

Education Level 2 Year Degree

Salary Range $45,000.00 – $50,000.00 Salary

Travel Percentage None

Job Shift Day

Job Category Customer Service

About Anderson

Anderson Business Advisors is a planning and consulting firm with a focus on providing high-quality services to real estate investors, stock traders, and business owners. Services provided focus on Asset Protection, Estate Planning, and Tax Planning. We are looking for a talented Client Success Coordinator to join our growing company.

Our company’s Values are: Integrity | Resilient | Driven | Innovative | Conscientious

Qualifications

This position is remote. You can work from anywhere in the United States except NY provided you have a quiet, interruption-free environment.

This position offers growth within the role itself. Salary does have the potential to progressively increase beyond the starting base rate according to the said growth once in the role and per your own progress.

What to Expect:

• Client Success Coordinators will be responsible for working with the client to coordinate their needs to answer questions or directing the client to the proper department to assist. The role progression consists of three different tiers. Each tier has specific duties oriented to improve the client experience. As the knowledge increases, so will the responsibilities and the pay when moving up each tier. On a daily basis, a Client Success Coordinator can expect to be in touch with at least 15 clients per day on the phone, and the talk time is expected to increase to around 3-5 hours per day, as well as have between 2-3 scheduled calls with clients as they progress on the role. On average, Client Success Coordinators spend about 2+ hours on the phone every day.
• Email communication with clients is also part of the normal daily duties.
• Willingness and readiness to learn and grow in a dynamic, new career field with evolving practices and procedures.
• This is not a typical Customer Representative role. The Client Success Coordinators are expected to develop a very extensive knowledge base over time in topics such as asset protection, business structures, entity formation, estate planning, capital development, etc.

Qualifications

• Minimum 3 years of customer service background
• Comfortable working with technology & word processing systems
• A high degree of accuracy and attention to detail
• Ability to establish rapport with our clients and build strong relationships with our clients in a friendly and confident manner
• Ability to prioritize work and complete duties accurately and timely
• Ability to work independently, without direct supervision
• Comfortable working in a fast-paced environment

Preferred Qualifications:

• Bachelor’s Degree
• Minimum of 2 years of professional-level work experience

Job Duties:

• Provide customer service and assist as a contact for our clients for the wide range of services that we offer
• Respond to all correspondence within 1-2 business days
• Calling and/or corresponding via email with our clients to provide information, answer questions and/or follow through on requests
• Utilize the resources and knowledge of each of our professionals in their respective departments
• All other duties that may be assigned from time to time by management

Full Benefits Include:

• Competitive compensation
• Insurance plans including health, dental, vision; short and long-term disability, 401(k) plan, and more
• Generous allocation of paid time off and holidays
• Unlimited career growth potential

A full background check, drug screen, internet and social media search is required for employment.

Anderson is an EEO employer as defined by the EEOC.

Xapo is looking to hire a Customer Success Advisor - Europe & Africa to join their team. This is a full-time position that is remote or can be based in Gibraltar.

Customer Care Specialist II

locations Phoenix AZ

REMOTE – USA

time type Full time

job requisition id R202320170

Company: Cox Automotive – USA

Job Family Group: Customer Care Group

Job Profile: Customer Care Specialist II

Management Level: Inidual Contributor

Travel %: No

Work Shift: Day (United States of America)

Job Description

CANDIDATE MUST HAVE STABLE INTERNET CONNECTION WITH REQUIRED BANDWIDTH.

Key Responsibilities:

• Proficient in all knowledge base requirements.
• Manage high volume of inbound calls, emails and SMS.
• Identify client needs, research issue and provide solutions and/or alternatives.
• Meet and/or exceed quality guidelines and key performance criteria.
• Work across the organization as needed to resolve client requests.
• Effectively communicate how to use any of our customer facing tools.
• Perform other task and duties as requested by management.
• Become proficient in all platforms, systems, and tools used to maintain carrier/client, records, transactions, documentation and relevant data.

Skills:

• Excellent oral and written communications skills, particularly in a phone, email or chat context.
• Attention to detail and follow-through.
• Demonstrated ability to adapt in a changing environment.
• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment.
• Demonstrated experience being a customer-focused, service-oriented professional.

About Us:

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that inidual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.