National Support Specialist Supervisor

Finance and Accounting

Work From Home

ID: 11642-128

Full-Time/Regular

Why Numotion?

By joining Numotion, you will be a part of the nation’s leading provider of Complex Rehabilitation Technology. In addition, with the ability to work with Medicare, Medicaid and most health insurance plans, we have an even larger base of iniduals with whom we can work. Numotion is helping thousands of people with inidually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are helping more people live more freely.

SUMMARY OF RESPONSIBILITY:

The NSS Supervisor is responsible for the overall day to day operations of the Regional NSS group by providing direct supervision to the Regional NSS employees. This position ensures the timely delivery of quality support through process monitoring, ongoing staff development and ensuring Numotion procedures meet internal and external requirements.

Essential Functions:

Drives CRT 2.0initiatives, provides training, reduction of waste in the process and lead the implementation and sustaining of improvements and standards.

Collaborates with leader on acquisition activities and implements a plan for integration of OIP

Leads team to drive quality orders and quality initiatives throughout the organization

Interview, hire, mentor and train Regional NSS employees

Directly supervises Regional NSS assigned employees; perform corrective actions as necessary, and in collaboration with Human Resources.

Leads team to drive cycle time reduction initiatives as required throughout the organization.

Respond to all internal customers in a timely & professional manner

Drive compliance in accordance with the organization’s policies and applicable laws.

Develop & execute plans to facilitate achievement of Company Goals

Other Functions:

Supports CRT 2.0 in ensuring CRT messaging, process changes, and system enhancements are communicated and implemented across the organization.

Supervises the execution of OIP, training, and integration during acquisitions.

Perform related duties as required.

The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

QUALIFICATIONS AND COMPETENCIES:

Bachelor’s degree in management or related discipline required.

Two years of order processing related experience required.

Minimum four years of related management experience required

Proficiency in Microsoft Office Suite required.

Ability to work in a fast-paced environment and juggle multiple priorities.

Able to think quickly, assess a situation and make a sound decision.

Able to use technology to optimize efficiency and effectiveness.

Solid written and verbal communication, listening, organization and priority setting skills.

Listens well and retains instructions; accepts constructive feedback from supervisor.

A track record of being consistent with attendance and prompt arrival at work and meetings.

Solid critical thinking and problem solving skills.

Excellent analytical, mathematical, and computations skills.

Assertive, self-directed; able to work without supervision.

Ability to perform job with integrity and values consistent with the Numotion Mission.

Numotion’s compensation package includes a competitive salary including a comprehensive benefit package, with medical/dental/vision insurance, a 401(k) plan with a company match, and so much more!

Numotion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or disability status.

Customer Onboarding Representative

NetApp – Temp

locations MarketStar – US Remote

time type Full time

job requisition id R12149

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

iCDM Partner On-Boarding Specialist

Who is MarketStar?

Rated as a Top Workplace in 2019, 2020, 2021, and 2022, MarketStar employs over 1500 people across 60+ countries and is headquartered in Ogden, UT. Our employees are our greatest assets. We look for professionals who are eager to learn, grow, and perform for the clients we represent. With a culture of success and an empowered, tech savvy workforce, MarketStar continuously delivers great experiences to our employees and our clients every day. Our employees have helped launch, sell, and support thousands of products and services on behalf of some of the most innovative tech companies across the globe!

At MarketStar, we are sales experts. We offer Sales as a Service™ to our clients by providing data-driven insights, powerful technology, and highly specialized support. This allows us to help our clients streamline their sales process, exceed sales goals, and ultimately grow their business. We have consistently delivered exceptional sales results representing our clients for over 30 years.

Our actions are based on our core values, and a relentless desire to achieve our purpose – To Create Growth. We are excited to have you apply to work with us!“You Belong” is one of the MarketStar core values and we look forward to helping you find belonging and purpose here.

About the iCDM Partner On-Boarding Specialist:

MarketStar’s Client Team currently has an opening for an Inside Channel Development Manager focused on Partner On-Boarding. This position is directly responsible for identifying and on-boarding high potential partner resellers for our NetApp team. The iCDM will build relationships with partners, prepare them to sell and service our client’s products as the first interaction within the partner program.

Location: US Remote

What will you do?

• Manage the entire partner application process in tandem with internal and field counterparts.
• Oversee the vetting of potential channel partners and identifying high potential resellers to drive NetApp’s business.
• Engage in both proactive and reactive activities based on the needs of client partners and sales team
• Understanding the business needs and motivations of partners and NetApp sales team
• Ensuring that goals / objectives for the territory are understood, monitored and achieved
• Learning product features, technical aspects, and advantages to provide assistance to resellers
• Profile new, existing, and competitive partners, and maintain contact information in CRM tool
• Resolve customer issues or concerns in a professional and timely manner
• Effectively complete and understand assigned reporting functions for daily activities in CRM tool

Skills & Qualifications:

• 2 years similar or related sales experience required
• Excellent communication and sales skills
• Strong knowledge of marketing, client relations, and account management
• Ability to comprehend technology
• Self-reliant, adaptable, decisive, and professional; needs minimal supervision
• Results-oriented
• Able to excel in a team environment
• Working knowledge of MS office products

This is a non-exempt position

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an inidual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at [email protected] for assistance.

Loom is hiring a remote CX Advocate. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Loom - Free screen & video recording software.

Customer Experience Specialist – Sarnova – Remote – $21.60-$28.00 per hour

Job Location US-Remote

ID

2023-3998

Category

Customer Service/Support

Company Overview

Sarnova is the leading national specialty distributor of health care products in Emergency Medical Services (EMS) and Respiratory Markets and is the industry leader in Revenue Cycle Management within Emergency Medical Services (EMS). The company operates through several market-leading companies including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, EMP and Cardio Partners, a full Sudden Cardiac Arrest Solution provider, and Digitech, the leader in EMS revenue cycle management.

Responsibilities and Qualifications

Summary:

The Senior Customer Experience Specialist, under the supervision of the Senior Manager of Customer Experience, monitors the Bound Tree customer experience and facilitates resolutions to customer issues.

Responsibilities include:

• Track and follow up on matters submitted to the Customer Experience Portal and Returns Credit Refunds portals.
• Manage the Customer Service Recovery program for awarding purchase discounts to customers.
• Deploy and manage daily IVR and quarterly, annual, and ad hoc customer surveys.
• Review and code customer comments by pain point themes (such as Billing and Invoices, Sales Account Manager, Shipping and Delivery, etc.)
• Generate monthly excel data files for updating PowerBI reports, such as discount program productivity reports to Finance, Transportation Carrier reports of customer issues, Customer Experience data Reports to the Warehouse, Customer Care, and Sales teams.
• Ad hoc analyses to better understand customer issues requiring data mining of Enterprise Resource Platform (ERP) system and other online information sources.
• Join and provide backup support to the Senior Manager of Customer Experience in representing Customer Experience at weekly cross-functional (JAM) sessions.
• Act as an internal consultant in helping to bring to life the Voice of the Customer within the company and leading projects delegated by the Senior Manager of Customer Experience.

This role requires excellent planning and organizational skills, a working familiarity with Microsoft Excel, order-to-fulfillment processes, and the Enterprise Resource Platforms, such as those used to manage day-to-day customer and warehouse activities. The role calls for an inidual who finds fulfillment in delighting our customers and working collaboratively to identify customer and business win-win solutions.

Organizational Impact:

• You are devoted to Sarnova’s mission of driving a Customer Centric Culture and organizational accountability to benefit our customers. You enjoy being on a team that owns Customer Retention and generates and leverages insights to create customers for life.

Essential Duties and Responsibilities:

• Capture the Voice of the Customer: Utilizes and learns survey and fact-finding tools to capture the Voice of the Customer; Serves as the administrator of Satmetrix Survey tool; Manages the CEO process for Customer Care and the organization to drive actions and resolutions to customer issues; Owns all aspects of NPS survey execution, including questionnaire development, programming, fieldwork, list, and sample management, data cleaning and extracting insights from survey findings. Work with Senior Manager in designing and executing the annual NPS Customer Survey and other relationship-based customer survey research.
• Enable Action from the Voice of the Customer: Works with the Senior Manager of Customer Experience to identify improvement opportunities uncovered by survey data and internal data analysis; Completes monthly reporting and provides accurate and timely updates of customer insights, Collaborates with internal departments to drive accountability in resolving customer issues; Advises the Senior Manager of Customer when issues require escalation.
• Communicate the Voice of the Customer: Works with the Senior Manager of Customer Experience to report on NPS and TNPS scores and the actions required to make incremental improvements; Delivers excel reports and data files to the appropriate departments and teams responsible for resolving customer issues; Advises cross-functional team (JAM session participants) of outstanding customer issues.
• Drive organizational accountability: Ensure timely inputs and actions from stakeholders in responding to customer issues captured in the CEO portal and identified through customer surveys, internal reporting, and inbound customer feedback.

Skills/Experience Required:

• Excellent planning and organization skills.
• Working experience with order-to-fulfillment processes or Care Centers.
• Basic understanding of MS Outlook, Word, and Excel.
• Able to successfully work in a changing environment.
• Ability to develop and maintain cooperative working relationships with colleagues and business partners.
• Ability to accurately assess a situation, identify and communicate Voice of the Customer.
• Must possess self-motivation.
• Strong communications skills with the ability to present information and solutions professionally and courteously.
• Excellent attention to detail and accuracy.
• Analytic orientation with ability to identify, track, and trend issues through resolution.

Preferred:

• Experience in Customer Care or Operations
• Experience in working with data files and analyses

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a erse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values ersity.

Customer Support Specialist

US – Remote

About Pawp

We believe that dogs and cats are more than just pets they’re part of the family. With rising vet bills and pet expenses, it can cost thousands of dollars a year to keep your pets healthy and safe. That’s why Pawp is on a mission to improve the quality of life for pets by creating tools & services to transform the world of vet care and how we access it.

Pawp is a venture-backed tech company, led by Lux Capital. We’re led by the founding team of products like Clarity Money and Paribus. Our product has been featured in Forbes, Popsugar, Insider, People, the WSJ, and more.

About The Role

Pawp is looking for a Customer Support Specialist to help drive forward our mission of providing all pet parents the opportunity to keep their pets healthy and their healthcare affordable. Reporting to the Customer Support Team Lead, you’ll assist with supporting our member base in navigating their Pawp membership, including providing accurate and detailed information on membership options, new product offerings, all while providing outstanding customer service and leaving the customer feeling positive about every interaction.

This role is a 6-month, contract-to-hire position, with a commitment required of at least 32 hours/week. The position has potential to turn into a permanent position based on performance and business needs.

Schedules will be established by shifts. Shift schedule preferences will be based on availability.

What You’ll Do

• Communicate effectively with Pawp members and respond to inquiries via live chat and support ticketing channels in accordance with our brand guidelines and team SOPs.
• Update member account information with efficiency and attention to detail.
• Successfully communicate and drive forward Pawp’s newest products and initiatives to both leads and existing members.
• Build effective and lasting relationships with Pawp members as well as veterinary clinics and partners as needed.
• Collaborate and work with Pawp’s team of veterinary professionals to ensurek a smooth member experience.
• Complete multiple tasks and projects quickly and with little guidance and excellent attention to detail, and react with appropriate urgency to situations that require a quick turnaround and fast response.

What You’ll Need

• A passion for pets!
• 3+ years experience working with various help desk tools, preferably Intercom.
• 3+ years experience in a customer-facing or support role with proven success. Customers know you by name!
• Strong written and verbal skills and excellent attention to detail.
• Ability to communicate with empathy and understanding, ensuring our members are receiving your utmost care and attention.
• A strong drive and a relentless curiosity to learn and grow and a passion for creating the best customer experiences. A self-starter and all-around team player.
• Experience working in an ever-changing and fast-paced environment or relevant work experience in early-stage start-ups.
• Willingness to work evenings, weekends and across various time zones.
• Bilingual applicants are encouraged to apply (English + Spanish).
• Background in the veterinary industry preferred.

What You’ll Get

• Responsibility & ownership in a fast-paced and collaborative environment
• World-class talent and team
• Pawp Perks

Eight Sleep is hiring a remote Customer Support Manager - Nights / Weekends. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Eight Sleep - The sleep fitness company.

Customer Accounts Specialist

locations

Remote – Nationwide

job requisition id

R015001

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

The Customer Account Specialist performs Self Pay collection and customer service activities across the Revenue Cycle. Primary functions exist to facilitate recovery or resolution of patient balances while maintaining a high level of customer service via handling phone calls with patients.

Essential Job Functions:

• Outbound collection calls

• Answer patient questions regarding statements

• Accept payments and negotiate payment plans

• Meet collection goals as set by department leadership

• Coordinate with other Revenue Cycle departments as necessary to answer and resolve patient inquiries

• Gain proficiency in multiple systems to facilitate work

• Maintain a superior level of Customer Service

Job Experience:

• Less than 1 year

Requirements:

• High School Diploma, GED, or Equivalent Experience

Join an award-winning company

Three-time winner of Best in KLAS 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

Director, Customer Support – Remote

Location: United States

Full time

Job Responsibilities:

• Run a chat-based Customer Support Organization
• Cultivate a high energy, collaborative and customer-first team culture centered around delivering an efficient, effective and empathetic experience for all customers
• Seek ways to increase self-service customer support for faster and more efficient for educators
• Improve our knowledge base and its delivery to our clients
• Improve inidual and team efficiency
• Act as a liaison to the greater leadership team
• Responsible for executing and regularly updating the relevant parts of the Customer Journey and respective playbooks and evaluating key customer touchpoints throughout the journey in Support.
• Develops and improves productivity and performance reporting on team performance, inidual performance, monthly department performance overall enabling us to keep our product costs as low as possible for our customers.
• Drive operational quarterly and annual planning with Key LAZ Stakeholders to optimize cross-functional planning, communication and resource management.
• Partner across marketing, sales, product, engineering, and professional learning services teams to establish a cohesive team approach, process and product efficiencies.

Job Requirements:

• Minimum 5 years of direct management experience running a chat-focused support organization.
• Bachelor’s degree preferred.
• Demonstrates a proven understanding of Intercom, AI, call deflection, bot development, and knowledge base growth.
• Empathetic manager who demonstrates LAZ values of being hungry, humble, and smart.
• Proven effectiveness in training and managing teams in a customer support function.
• Experience with executing strategy around capacity planning, cost analysis, KPI utilization, and problem prioritization
• Experience successfully implementing data-driven strategy to improve support productivity, customer sentiment, and net revenue retention
• Experience with and ability to communicate across all levels of an organization, excellent written and verbal communication skills, especially to an executive audience
• Excellent organizational skills with a high attention to detail coupled with an ability to think strategically
• Comfortable navigating and mediating conflict
• Innovative leader and lifelong learner who keeps abreast of operational best practices and supporting technologies
• Outstanding communication and customer management skills
• Demonstrated analytical and problem solving skills
• Experience collaborating with cross-functional teams (e.g., Sales, Professional Learning Services, Engineering, Support)
• Proficiency in Business Process Automation
• Knowledge of SalesForce CRM, Intercom, Gainsight, Tableau, Snowflake, and other relevant systems

Customer Support Specialist

REMOTE

Nashville, Tennessee, United States

Product

Full time

Description

*100% Remote

Core10 is seeking a Customer Support Specialist who will deliver best-in-class support to financial institution clients leveraging our Accrue banking technology platform. You will be responsible for providing friendly and responsive customer service, making backend configuration changes, triaging escalations internally, and communicating cross-functionally to improve the overall customer experience. This is a fantastic opportunity for growth-minded iniduals who love making an impact on the front line.

Built on the Salesforce platform and powered by the AccrueConnect integration layer, Accrue is the most powerful, most configurable and connected lending, account opening, and core/fintech connectivity platform for Community FIs. With ready-to-go, secure integrations to industry-leading core banking providers and other fintech leaders, Accrue is a bank’s command center to increased revenue, transparency, efficiency, business intelligence and compliance.

What you’ll do:

• Communicate with clients through email, our support ticketing platform, or phone/ video meetings
• Troubleshoot and resolve issues reported by customers
• Collaborate with cross-functional teams to solve problems, capture knowledge in internal and external knowledge bases, and optimize support processes
• Become an expert in the Accrue banking technology platform and learn to make configuration enhancements and business process recommendations for customers
• Assist with other customer support initiatives as needed
• Monday Friday: 9:00 am 5:00 pm Central Time

Qualifications & Experience:

• 1+ year(s) experience as a Salesforce Administrator
• Dedication to customer service and delivering a positive customer experience
• Demonstrated technical acumen and ability to troubleshoot and resolve technical issues
• Strong written and verbal communication skills
• Strong sense of personal responsibility and ownership over your work
• Attention to detail, organization, effective time management
• Strong analytical and creative problem-solving abilities
• Willingness and love of learning new technology, new processes and procedures, and new business models

Bonus Points:

• Prior experience working in fintech or with banking customers
• Salesforce certifications
• Experience with JIRA Service Management tool
• Desire to learn the processes and needs of community bankers

Benefits

• Work From Home (100% remote!)
• Health Care Plan (Medical, Dental & Vision) for employee (a significant portion of employee only paid) and family (paid in part)
• Collaborative culture: virtual & optional in-person events, retreats & swag

• Training & Development
  • • Inidual Training Budget
    • Technical Book Club & other study groups
    • Certifications are encouraged with bonuses
    • Mentoring Program with bi-weekly 1:1s
    • Up-to-date technologies, tools and methodologies
• Parental Leave (Maternity & Paternity)
• Flexible PTO plan
• Retirement Plan (401k)

Core 10, Inc. does not discriminate in employment matters based on race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace ersity.

At this time, we are not accepting applicants in the state of Colorado.

Customer Support Specialist

REMOTE

Jacksonville, Florida, United States

CE Broker

Full time

Description

CE Broker and EverCheck are sister brands under one umbrella. CE Broker tracks continuing education for over 4 million licensed professionals across 180+ regulatory boards. EverCheck’s software reduces administrative burden for 400+ hospital networks in the US. Altogether our team is made up of about 300 employees.

This is a remote, contract-to-permanent full-time Customer Support Specialist position. This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it’s meaningful work with a real impact – assisting licensed professionals to track their continuing education needed for license renewal! This is a fully remote position and employees can work from anywhere in the United States.

Shifts will be from 11 am – 8 pm Eastern Time, Monday-Friday, with earlier shifts possible as they become available. Pay for this position starts at $18 per hour and aligns with an employee’s experience level and geographic area.

Check out your future coworkers at CE Broker’s Instagram page!

Responsibilities include:

• Primarily assisting customers via inbound phone calls
• Provide delightful customer service through casual, unscripted conversations
• Answering customer emails to the general support inbox
• Provide customer feedback and data to internal teams across the company
• Maintain detailed product knowledge to engage in consumer education and support sales efforts
• Write internal documentation and tutorials

Requirements

We’re looking for someone who…

• Has 2+ years of previous contact center experience with a track record of success handling online chats and email
• Writes in a clear and concise manner
• Enjoys teaching others and explaining technical concepts
• Has patience to listen and grasp what customers are trying to accomplish
• Knows how to communicate and help in a friendly, professional manner
• Is a continuous learner, proactively pursues growth and learning
• Pays high attention to detail
• Has functional knowledge of computers and can perform basic troubleshooting to resolve minor computer issues.
• Holds an Associate degree or higher (preferred)
• Has ongoing access to a quiet workspace to conduct professional business.
• Has a reliable broadband internet connection (minimum 3 MB upload, 18 MB download required) with ethernet connection capability.

Benefits

About CE Broker:

CE Broker and EverCheck are sister products under one umbrella. CE Broker tracks continuing education for over 3 million licensed professionals across 130+ regulatory boards and is on pace to add an additional 1 million users in 2022. EverCheck’s software reduces administrative burden for our 375+ partners in the US, helping their in-house healthcare heroes to focus on patient work instead of paper work. We’re on a mission to make the experience of administrative work better for every healthcare worker in the US.

Benefits and Perks for CE Broker employees include but are not limited to:

• Awarded one of BuiltIn’s 2023 Best Place to Work and 7 years running by Outside Magazine!
• We’re committed to sustainability and are putting our money where our mouth is.
• Wellness benefits – we’ll help you pay for fitness endeavors and organic produce delivery services.
• Professional development allowance – we’ll pave the way for you to actively pursue growth and learning.
• Flexibility for your life and ample PTO, including paid time for volunteering and generous leave for new parents.
• 401K with company matching.
• Employees choose from HSA, FSA and traditional insurance options available for medical, dental, and vision coverage.
• Check it out for yourself at https://cebroker.com/careers or our CE Broker Culture Instagram account.

This full-time position is scheduled to work 40 hours per week unless otherwise required by project activities. The target pay range for this position starts at $18/hr, commensurate with experience and geographic location market value and accompanied by our full benefits package.

We are an equal opportunity employer and value ersity at CE Broker and EverCheck. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified candidates from all backgrounds are encouraged to apply.

Apollo is hiring a remote Director of Customer Success. This is a full-time position that can be done remotely anywhere in the United States.

Apollo - Apollo is the all-in-one sales intelligence platform.

ActiveCampaign is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

ActiveCampaign - Grow your business with customer experience automation.

Migrations Specialist

Support Washington , District of Columbia

Migrations Specialist

Location: **Remote Anywhere (at least 5 hours overlap with EST standard business hours)**

What are we doing at Uscreen?

Uscreen is a growing (and profitable) bootstrapped product-led SaaS business revolutionizing the way that video-based entrepreneurs & creators monetize their content.

Uscreen provides an all-in-one video membership platform. We empower video-based entrepreneurs to monetize subscriptions, communities, courses, and live-streamed events across platforms (web, mobile, & TV).

25,000+ video creators sell, market, manage, & grow their businesses with Uscreen and they generate hundreds of millions of dollars in revenue doing it.

As a Migrations/Customer Integrations Specialist, you will be an integral part of our Client Services – Migrations team, working with established businesses to bring their existing content and customers to the Uscreen platform. Do you have a passion for technology? Do you find yourself in the position of being the first person people go to when they don’t understand and need help translating technical instructions? If so, we want to hear from you!

What you’ll do

• Work with new clients (creators, founders, & CEOs) to help them move their existing online video subscription businesses to the Uscreen platform
• Educate clients on the technical capabilities and limitations of the migrations process
• Instill confidence in the Uscreen migrations process with all levels of clients, from sites with a few hundred end-users to a few hundred thousand.
• Partner with new Enterprise customers to provide hands-on support and advice on all aspects of the migrations process
• Provide clients with migrations best practices
• Thoroughly understand the end-user experience roadmap
• Help clients develop existing end-user communications plans
• Maintain and update an accurate log of activity in our CRM system
• Help to manage the migrations schedule with the development team based on SLAs and internal guidelines
• Partner cross-functionally with Success, Product, Marketing and Sales to deliver a best-in-class customer experience

Do you have what it takes?

• 1+ years in a customer-facing role, preferably in SaaS
• Excellent communication, presentation, written and listening skills
• Detail-oriented and obsessed with data
• Demonstrated interest in the SaaS, online video, and influencer industries
• Growth mindset and a positive attitude
• Ability to organize and prioritize time and tasks
• Strong interpersonal skills to successfully communicate and negotiate with internal and external customers
• Graduate of a four-year university or equivalent professional experience preferred
• We are a remote-first company, so we highly value the ability to work autonomously, be self-driven, and stay productive.

You get bonus points if

• Experience working with Google Sheets or MS Excel
• Experience working with Pipedrive, Planhat or similar CRM software
• Experience with video or website hosting and application setup
• You’re located in the western hemisphere, or are willing to flex your hours for at least the first 6 months to facilitate training
• Overall, a kind and fun person

Customer Service Representative- International (Asia Region)

locations

Remote

time type

Full time

job requisition id

REQ-6219

It’s fun to work in a company where people truly believe in what they are doing!

OUR OPPORTUNITY:

Neogen is looking for a Customer Service Representative to provide effective customer service to all internal and external customers. The successful Customer Services Representative will provide excellent, in-depth knowledge of Neogen products and programs to all customers. It is a requirement to be able to speak/ communicate in Mandarin/Chinese. The ideal candidate will work in the Eastern or Central time zone.

Essential Duties & Responsibilities:

• Communicate effectively to team members and customers
• Provide timely and accurate information to incoming customer order status
• Work side by side our sales team
• Identify and resolve client concerns

Qualifications:

• Strong interpersonal and communication (verbal & written) skills
• Strong organization skills
• Microsoft Office proficiently required, especially in Excel and Outlook
• Experience working with a CRM tool preferred

Education and/or Experience: High School diploma or G.E.D. with 1-3 years of customer service background.

WHO IS NEOGEN:

From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world’s best-known food companies. Neogen’s solutions are critical to the health and well-being of our customers’ operations and in turn their consumers. What we do matters!

Neogen’s culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust the principles which guide our everyday decisionmaking, include Openness, Honesty, Credibility, Respect, and Service. It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.

Come Be Part Of A Mission that Matters!

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there and you can be too.

Remote Customer Service Representative

Description & Responsibilities

Qualifications

Featured Benefits

Why Liberty Mutual?

Under moderate supervision, serves as primary contact for support and service of commercial audits. Addresses questions and concerns from policyholders, agents, and business partners in an accurate and timely manner. Collects, sends, and routes forms and documentation necessary to assist customer requests. Provide support across a highly erse, cross-functional product set, technology platforms and applications.

• Acts as first point of contact for routine customer requests and queries related to audits requiring extensive phone and email interaction with policyholders, agents and third parties.
• Establishes and maintains a professional relationship with both external and internal customers while developing an understanding of service needs.
• Coordinates request activities with various departments to ensure efficient and quality service including but not limited to Underwriting, Billing, Premium Audit, Claims.
• Completes basic research around customer queries and requests. If unable to resolve request, identifies and engages appropriate department, inidual, or escalation path.
• Routes requests and submissions using appropriate systems for assignment and resolution. Accurate and timely documentation of required transactions and customer interactions. Identify gaps in workflow and make recommendations around improving processes.

Our hours of operation are Monday Friday 8:00am 8:00pm EST. At this time our greatest need is on candidates in the Eastern and Central time zones. We cannot consider candidates in CA, HI or IL.

Job Specifications:

Reference: 2023-54776

Salary: USD-$45,300.00–$47,400.00-/-Year

Qualifications

• Business background with knowledge of basic Commercial polices.
• Excellent written, verbal and interpersonal skills.
• Ability to communicate with iniduals at all levels within and outside the organization.
• Proficient in MS Office software applications (Excel, Word, etc.).
• Demonstrates effective organization and workload management skills.
• Knowledge, skills and competencies as normally acquired through an Associates degree or equivalent business background along with a minimum of 12 months related Commercial insurance experience.
• Minimum of 1-2 years of relevant customer service or administrative experience.
• Prior Call Center experience preferred.

We’re looking for a full-time contract junior technical customer support and sales person based in the E.U.

Who you are:

• A self-starter who can work independently and remotely, knowing you have a support and development team whose got your back when you need them
• A person who supports customers via chat, email, and our support ticket system
• A person who loves to solve customer’s support issues in a timely manner
• Someone interested in working on commissioned sales projects when not providing support
• Willing to test our software so you can inform the rest of the team if there are bugs
• Communicate in English at at least a C1 level or higher

Extras (the icing on the cake):

• someone who is fluent in Danish, Swedish or another language
• Has familiarity with Adobe products

This contract is for 3 months, with the option to extend at the end of the contract.

Title: Call Center Specialist

Location: Remote

SmartFinancial offers smarter insurance products, delivered by people and powered by technology.

At SmartFinancial, we’re on a mission to make the insurance shopping process better, simpler, and more effective. Our transparent insurance-technology platform is changing the way people shop for insurance by pairing them with the right carrier and policy, one policy at a time. Our company was founded by a team of industry experts who are passionate about delivering measurable results and exceptional customer service to all our clients. We’re committed to providing the best resources and support to our insurance partners as they adopt our technology platform to reach the right consumers and optimize their marketing campaigns. We are proud to foster a erse and inclusive workplace where our employees can thrive and make meaningful contributions to our mission

Founded by a team of insurance and technology experts, SmartFinancial focuses on delivering measurable results and exceptional customer service. We provide a similar resource for insurance partners as they adopt the new technology platform to reach the right consumers. SmartFinancial operates an innovative real-time marketplace that gives insurance clients the ability to optimize marketing campaigns and maximize ROI.

$16-$18/hour base pay plus commission. Our top agents earn $80,000+ per year. That could easily be you.

SmartFinancial is the leading tech-driven marketplace for insurance consumers [Auto, Home, Life, Health, and Medicare]. We generate 20,000+ digital leads per day from our owned and operated websites. You will contact these consumers via our state-of-the-art technology platform to confirm their interest and connect them via warm transfer to our network of licensed agents. We partner with every major insurance carrier and 6,500+ independent agents. Our clients LOVE our calls.

Keep in mind this is an at home position and will require high speed internet, a pc or laptop with an i5core processor or greater, windows 10, at least 8 megs of Ram, a USB headset with mic.

In this role, you will be contacting customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies.

As a warm transfer agent, you will:

• Make outbound calls and receive incoming calls on a computer automated system. (no manual dialing involved)
• Be required to read from a script
• Verify customers information and pre-qualify customer
• Transfer the customer to a licensed insurance agent.

Remember: This is a Remote Position

Responsibilities:

• Handle a high volume of outbound calling daily and ask qualifying questions
• Encourage the customer to receive a competitive quote from a licensed agent
• Meet performance expectations and KPIs

Qualifications:

• 1+ years of sales experience preferred
• Fast-paced call center experience a plus
• Strong phone, computer, and communication skills
• Self-motivated & independent
• Ability to build rapport with customers in a fast-paced environment

What We Offer:

• Competitive hourly rates plus incentives and performance bonuses
• Paid training
• Full healthcare benefits ( Medical, Dental, Vision)
• Company paid life insurance
• 401k with company match
• Generous PTO & paid holidays
• Employee referral bonuses
• Extensive paid product training
• Daily/weekly cash giveaways
• Advancement opportunities – We love to promote from within!!!
• Monday Friday from 9am – 6pm shift schedules

What It’s Like To Work At SmartFinancial:

• Be a part of a supportive and dedicated team
• Be able to have fun and work hard at the same time
• Work in a dynamic, energetic environment

This position is for ambitious people who desire to advance their careers and work alongside an industry-leading team!!

We’re a team of dedicated people who are excited to come to work every day. SmartFinancial offers a fun and engaging company culture in which everyone is encouraged to share ideas and work together. We’re always looking for excited, dedicated people to join our team. SmartFinancial has been named one of the “Best Place to Work” in Orange County four years in a row!

We’re a team of dedicated people who are excited to come to work every day. SmartFinancial offers a fun and engaging company culture in which everyone is encouraged to share ideas and work together. We’re always looking for excited, dedicated people to join our team. SmartFinancial has been named one of the Best Place to Work in Orange County four years in a row!

Anchorage Digital is looking to hire a Global Team Lead, Client Operations to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Customer Experience Associate, Escalations

Remote

Full Time

Sales and Customer Service

Mid Level

About the Role:

Our Customer Experience team is dedicated to providing an exceptional experience for every Brilliant Earth customer. The Customer Experience Associate, Resolutions, will be responsible for finding solutions for customers who are requesting additional assistance beyond the scope of our Customer Experience, Sales team. You will act as both a customer and Brilliant Earth brand advocate, working to craft creative solutions to ensure every client receives a luxury experience, above and beyond their expectations. As a member of this team, you will work cross-functionally with our Customer Experience and Operations teams in order to achieve solutions for escalated customer inquiries. You will share your learnings from customer interactions with cross functional partners, including senior leaders across the organization, for continuous improvement of our customer experience and operational processes. As a member of this team, you will be able to share in the happiest moments in our customers’ lives and have a clear impact on our company growth.

The ideal candidate for this role can work a Tuesday – Saturday schedule.

What you’ll do:

• Provide solution-oriented service to Brilliant Earth customers, with a focus on exceptional luxury experiences
• Actively respond to customers who have requested to escalate an issue or speak with a manager, via email and phone communication channels
• Creatively resolve problems, working collaboratively with cross-functional partners
• Create memorable and personalized experiences for Brilliant Earth customers by providing support and responding to escalated customer inquiries
• Utilize sales and customer service strategies, and forward-thinking problem-solving techniques to assist and guide customers toward appropriate solutions
• Proactively manage review sites, including working to uphold strong ratings on public review sites, such as Yelp.
• Coach sales associates through escalated customer situations, to ensure that the team is using appropriate strategies to solve customer issues
• Contribute FAQs and scripts to our Sales Knowledge Base, in order to streamline solutions to commonly occurring issues
• Recommend changes to polices, processes, and customer communication that you believe will improve the customer experience, acting as a customer advocate with cross-functional partners
• Maintain demonstrated responsibility and accountability for meeting inidual and team goals in a metrics and goals focused environment.

You’re a great candidate if you have:

• A Bachelor’s degree or equivalent, preferred
• 3 5 years of experience in an escalations- or resolutions-focused customer facing role
• Robust customer service skills and experience working in an ecommerce or retail environment
• A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
• Ability to creatively problem solve, while adhering to company policy and procedure
• A focus on data-driven solutions and working cross-functionally toward continuous improvement
• Excellent, professional verbal and written communication
• Strong attention to detail
• Robust computer and systems skills experience with a CRM system or customer focused channel software system required, Microsoft Excel skills preferred
• An ability to adhere to and implement security policies and procedures regarding high value products
• Ability to think critically and adapt quickly in a flexible work environment
• Exceptional time management skills and accountability
• A team-oriented mindset with an ability to work collaboratively
• An eager to learn attitude and desire to grow in a dynamic work environment
• An interest in socially and environmentally responsible organizations and products

What We Offer:

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive salaries and a robust benefits package, including:

• Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!
• 401k match. We know that saving for the future is important. That’s why we offer a generous 401k match.
• Generous PTO Policy. We know it’s important to recharge and relax. You’ll accrue up to 3-weeks of PTO in your first year.
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.
• Continued Education. Company-sponsored learning in leadership, professional skills, ersity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
• Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.

More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we’re searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of ersity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other our successes, the lessons along the way, and the unique perspectives each inidual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

Customer Service Representative

REMOTE (US)

SERVICE DELIVERY WORK AT HOME (US)

FULL TIME

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

What does a day in the life as a Customer Service Representative look like?

• Respond promptly to customer inquiries via phone, chat and/or email
• Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs
• Maintain customer accounts by recording account information and documenting interactions
• Exhibit a positive, empathetic and professional attitude towards customer at all times
• Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers
• Provide feedback on the efficiency of processes
• Performs other duties as assigned

What are the required qualifications for a Customer Service Representative?

• Must have a high school diploma or GED
• Must be 18 years of age or older
• Minimum of 1 year of experience in customer service
• Good communication skills, verbally and written
• Customer orientation and ability to adapt/respond to different types of customers
• Ability to multitask, prioritize and manage time effectively
• Proficient in PC operation and navigation

Having these qualifications are helpful, but not required

• Call center or BPO experience
• Experience supporting customers on all channels – voice calls, chat and email
• Familiar with CRM systems and practices

Ninja Perks and Benefits

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development

Customer Care Representative

(12:30p-9p CST)

remote type Remote

locations United States of America (Remote)

time type Full time

job requisition id 23-0155

Citywide Banks is an equal opportunity employer committed to creating a erse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Citywide Banks is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Join a team that makes “Great Things Happen!”™

Under close supervision, the Customer Care Rep I HOC is responsible for providing excellent customer service to both internal team members and external customers regarding a variety needs. Main objective is to project the professional organizational image through telephone, electronic (e-mail), social media, chat and written interaction with the both HTLF member bank employees and customers. The Customer Care Rep I must adhere to all bank policies and procedures.

PRIMARY & ESSENTIAL RESPONSIBILITIES:

• Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc. in a courteous and timely manner as outlined in the department’s established service levels.
• Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area.
• Accurately processes orders, forms, applications, and requests submitted within SLA timeframe.
• Completes customer contact logs.
• Recognizes and reports to management trends in internal and external customer calls that may identify system/product related issues.
• Assists with all banking deposit product inquiries including: checking, savings, certificate of deposit, internet banking, debit card, and mobile banking.
• Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This position does not have supervisory responsibilities.

REQUIRED QUALIFICATIONS:

• High School Diploma/GED
• Business related college courses preferred
• 6-12 months of customer service experience.
• Experience using Microsoft Office Suite.
• Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and ATM/debit card.
• Have previous experience using social media, instant chat, e-mail, etc.
• Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc.
• Knowledge of general banking practices preferred.

Scheduled Weekly Hours:

40

Time Type:

Full time

The targeted salary for this role is:

$17.00

You may also be offered incentive compensation, and benefits. Compensation may vary and is based on geographic location of the specific role as well as the skills and experiences of the selected candidate.

Customer Support Specialist

(View all jobs)

Remote – US

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than 40 billion minutes of video footage and 5 trillion data points annually.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. As part of a newly public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Recent awards we’ve won include:

• Best Place to Work by Built In 2022
• Deloitte Fast 500 Companies
• IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners

Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand.

About the role:

Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara’s rapidly-growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this erse customer base. The ideal candidate has experience in a customer support role in a multi channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat and email.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

Click here to learn about what we value at Samsara.

In this role, you will:

• Help Customers with a wide range of general inquiries on billing issues and questions
• Handle customer questions about contract renewals and cancellations
• Solve customer issues and escalations about Samsara products and services
• Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests
• Ability to prioritize work queue and backlog in addition to incoming customer requests
• Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 1-3 years of experience in a customer-facing role within a contact center environment
• Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings
• Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner
• Strong problem solving skills and a proven ability to deliver a positive customer experience
• Exceptional communication skills to effectively communicate with a wide range of customers
• Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels
• Experience working with ticketing systems (e.g. Zendesk, Salesforce, ServiceCloud)
• Proficient with macOS

An ideal candidate also has:

• Ability to work flexible hours (nights and weekends) – Schedules are assigned based on needs of the business, you must be willing to work assigned schedule (5 days a week, 8 hour shift with 2 continuous days off)
• Experience supporting service requests in billing, RMA, cancellations and renewals
• Experience supporting telematics systems, ELDs, and hours of service compliance is a plus
• Spanish and/or French fluency is a plus

Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver total compensation (based on role, level, and geography) that is above market. We do this through our base salary + bonus/variable + restricted stock units (RSUs). RSUs are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, there are additional RSU grant awards for top performers which allow employees to achieve higher market positioning.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

$37,400—$55,000 USD

At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing ersity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation.

Benefits

Full time employees receive an above market total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Flexible Working

At Samsara, we have adopted a flexible way of working, enabling teams and iniduals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an inidual’s ability to secure and maintain the legal right to work at the company.

Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Samsara employees.

Nansen is looking to hire a Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in EMEA or North America.

Bilingual Customer Service Representative

locations

St. Louis MO

Chicago IL

time type

Full time

job requisition id

R-23-0023440

Location(s)

Chicago IL, St. Louis MO

Details

Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven by intellectual curiosity, analytical superiority, and being world-class operators.

Kemper Life has a talented operations team that believes in this strategic intent. This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. We are looking for the person who can help us make a difference by best serving the needs of our customers. Come join us in Growing for LIFE.

POSITION SUMMARY:

As a Bilingual Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering telephone inquiries from our customers. This is a key position, handling a high volume of incoming calls. This position involves research and resolving customer inquiries via telephone.

The level and compensation will be commiserate with your experience.

All new team members will be scheduled 9:30am-6:00pm CST, Monday Friday. Once fully trained, flexible scheduling may be available.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Answer customer calls
• Display empathy and understanding of customer needs and wants
• Research customer issues
• Resolve customer inquiries accurately
• Maintain service level standards (quantitative and qualitative measures)
• Other duties as assigned

JOB REQUIREMENTS:

• High school diploma or equivalent required.
• Must be Fluent in English and Spanish
• Previous customer service experience required.
• Previous Insurance experience a plus
• Previous Call Center experience a plus
• This position is a remote role and can work from a US based home.
• The range for this position is $12.84/hr. to $21.45/hr. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)

REQUIRED JOB SKILLS:

• Prior experience in a role utilizing verbal, written communication, and professional telephone skills
• Experience that reflects ability to represent the company in a professional manner.
• Proven track record of multi-tasking ability
• Examples of organization skills and ability to prioritize work

CANDIDATE PROFILE:

• Highly motivated and natural self-starter, independent thinker, great planner, and team player
• Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions
• Ability to cope with uncertainty, learn fast, motivated by new and complex challenges
• Manage information in a visually appealing and easy to understand method
• Drive results across a team of dynamic communicators and professionals
• Ability to quickly absorb complex issues, ensure alignment across cross-functional teams
• Possesses a continuous improvement mindset

COMPETENCIES NEEDED:

• Decision Quality making good and timely decisions that keep the organization moving forward
• Drives Results consistently achieves results under difficult circumstances
• Action Oriented takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Collaborates building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Values Differences recognizes the value that different perspectives and cultures bring to the organization
• Nimble Learning actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting ersity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Customer Support Specialist

SAN FRANCISCO, CA OR REMOTE

ECOMMERCE OPERATIONS

FULL-TIME

Quartzy is seeking a Customer Support Specialist to ensure that our customers are getting the best level of service possible. We are experiencing tremendous growth, and in this role, you’ll have the chance to help us define our processes as our company scales.

You are someone who is motivated by helping other people solve problems. You thrive in a busy environment, and believe that keeping things organized is an essential part of getting anything done. If you catch a mistake in your work or someone else’s, you’re driven to find out not only why it happened, but how you can prevent it from happening again. Above all else, you are extremely detail oriented. Double and triple checking to ensure you’ve addressed every possible scenario is a part of your workflow, and you pride yourself on never leaving a question unanswered or a follow-up forgotten.

Why Quartzy

Quartzy is the world’s #1 lab management platform. Every day, hundreds of thousands of scientists from all over the world improve the efficiency of their research by using Quartzy. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. Our customer range from companies working on COVID testing and therapies, to wine makers, to food and ag companies. We are humbled every day to serve them.

What You’ll Do

• Provide industry leading eCommerce customer support to all Quartzy users via live chat, email, and phone
• Communicate with our vendor partners on a regular basis to get our customers the information they need in a timely manner
• Assist users in troubleshooting the use of Quartzy software
• Identify and escalate issues to team leads

What We’re Looking For

• 2-4 years experience in high-touch customer service
• Experience working with Zendesk or other related systems
• Detail-oriented with strong multi-tasking and organizational skills
• Fantastic written and verbal communication ability
• Ability to work during our core hours of 8am-5pm PST

Community Management Lead – Video Games – Worldwide remote

REMOTE

Player Support

The CM Lead takes ownership of specific Community Management and Social Media projects, ensuring the successful delivery of services and client satisfaction, while managing the Community Managers working on those projects.

Keywords Player Support provides Community Management services to various gaming companies. The CM Lead is the day-to-day manager of 2 or 3 Community Management projects. Their mission is to ensure that the services are delivered as agreed, that clients are happy with our work, and that Community Managers working on their projects are supported in their work.

The position sits within the Community Management team and all members, from CM Lead upwards, are expected to contribute to overall success of the Community Management services through the sharing of ideas, building best practices and collaborating with the wider department.

Responsibilities include:

Managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects.

Directly managing Community Managers.

Onboarding new projects.

Producing performance reports to an agreed format and schedule.

Ensuring that all project and team-related documentation is stored correctly and is up to date.

Reporting project statuses and information to the management team on a regular basis.

Managing day-to-day client interaction.

Ensuring that correct quality control procedures are met.

Qualification and requirements:

Minimum of 2 years’ experience in Community Management or similar role in the Video Games or related industry OR minimum 2 years’ experience in Client Services Management preferably in the video game industry.

A proactive attitude.

Ability to work effectively and decisively under pressure.

Ability to handle multiple projects and multiple project types concurrently.

Highly organized with the ability to prioritize tasks.

Ability to prepare and control a work schedule and deliver to budget.

Ability to analyze problems, recommend and implement effective solutions to difficult and politically sensitive problems.

Excellent verbal and written communication skills.

Superior competency using spreadsheet software (Excel, GSheets).

Basic IT literacy, specifically: MS Office suite, Word, Outlook.

Excellent level of English.

This position is to work full time 40 hours per week as a freelancer from home but for some countries can be based on employment contract. This role would require a North America time zone availability.

We are looking forward to meeting you!

Customer Support Specialist – Billing & Retention

Remote

We are looking to grow our Customer Support Team by adding a dedicated Customer Support Specialist to our Billing and Retention Team . We are a rapidly-growing, fast-moving company that loves our customers and firmly believes that their success is our success. That’s why this position is so important – and why it comes with such amazing growth opportunities.

SamCart’s Customer Support Specialist is primarily responsible for providing support to our customer base. This encompasses becoming a product expert as well as an educator and advocate. They will guide SamCart marketplace owners through best practices as well as listen to their feedback and identify ways SamCart can continuously improve the experience of owners and their customers.

Responsibilities

• Ability to work a weekend split schedule when needed (i.e. Tuesday-Saturday OR Sunday-Thursday)
• Respond to customer inquiries via FreshDesk email.
• Assist customers with issues pertaining to platform usage, pricing, and subscription management per SamCart Policy.
• Understand and identify customer pain points and help drive the escalations process by coordinating with leadership and across teams.
• Be a knowledge expert regarding SamCart products, pricing, and features.
• Act as liaison between the customer and other departments such as the sales, support, marketing, and product teams.
• Securely handle customer data and payment information
• Address and solve customer billing questions and issues according to established policies and processes.
• Consistently place the customer at the heart of the customer service experience.

Qualifications

• Experience working within a SaaS company
• 2+ years Prior Customer support or Customer Retention experience.
• Excellent communication skills – both written and verbal
• Tech-savvy, adaptable, and comfortable with frequent functionality updates
• Superior customer service skills – owns the ability to be responsive, compassionate, resourceful, and solution-oriented (all while maintaining a sense of humor!)
• Master of critical thinking and strong attention to detail – Has the ability to provide innovative solutions or draw reasonable conclusions from provided information/context.
• Enjoys working directly with our customers, being their trusted advisor, and understanding the importance of customer happiness in staying ahead of our competition.
• Major plus if you have knowledge of the ClickUp ticketing system, FreshDesk, Google Hangouts, and Slack.

This is what you’ll love about SamCart

Our co-founders always say “Their success is our success” and we believe that about our people too! We want everyone to love their job at least 80% of the time and when you are successful, the whole team is successful.

• Each team has one offsite Hub Week per quarter to collaborate with your team members (and others!) and plan for the upcoming quarter.
• Diversity adds value to everything we do – We hire from and for a wide range of backgrounds and experiences to allow the team to bring their own unique ways of thinking and working to each project
• We have unlimited PTO with an encouraged 14-day minimum to empower our team members to maintain a healthy balance in their day-to-day lives.
• Yay, we have 401K!
• Health Insurance premiums are covered 100% by SamCart for you +1, be it a significant other or child.
• Supportive Parental leave policies for all parents
• Career growth and development are essential here at SamCart and we want all team members to build sustainable, future-proof and adaptable careers.
• Self-Care is important, which is why we offer a monthly wellness credit.

Our Core Values

• Be Transparent – We communicate openly, thrive on feedback, and check our egos at the door.
• Be Human – We operate with compassion and always assume positive intent.
• Be an Owner – We are all owners of the business. We take pride in our work and know that the success of our customers and the business contributes to our inidual success.
• Be Creative and Commit – We collaborate, create resourceful solutions, and work as a team to get it done.
• Be You – We are stronger together because of the unique qualities we each bring to the team. We believe in balance, making time for fun, and enjoying the work we do!

The US salary range for this full-time position is $50,000-58,000. The salary range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, inidual pay is determined by factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and does not include equity or benefits.

Title: Customer Experience Supervisor

Location: Remote

Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care from wherever is most convenient for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol HIMS . To learn more about our brand and offerings, you can visit forhims.com and forhers.com.

You’ll be a good match for the role on our customer experience team if you’re excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. We’re a fun team with serious drive and are looking for someone to e in and join the hustle.

Responsibilities:

• Ability to work non-standard business hours, including weekends & holidays
• Lead, coach, and develop a team of 8-12 CX agents to deliver excellent customer service through coaching, monitoring performance, and providing feedback
• Execute day-to-day business management duties including real-time workflows, scheduling, shift approvals, reporting and QA
• Support the resolution of escalated customer issues, escalate when appropriate, and report on trending issues
• Lead impactful team meetings centered around the customer and agent experience
• Seek out information to identify gaps and drive continuous performance improvement from your team as a whole and your inidual agents
• Work collaboratively with other members of the leadership team to foster a team environment where people want to work
• Support product launches by providing feedback and assisting with various stages of testing

Experience and Skills:

• 3+ years experience in a dynamic, customer-focused environment
• 2+ years of experience leading, coaching, developing, and motivating teams
• Omni-channel contact center experience strongly preferred
• Extensive experience with multi-faceted, personalized customer support delivery with high expectations for customer satisfaction
• Experience managing teams both in-person and remotely is highly preferred
• Experience with Zendesk highly preferred
• Demonstrated ability to learn quickly and to teach others to work proficiently across multiple systems and platforms
• Demonstrated ability to solve problems analytically
• Exceptional communication skills across all channels is required
• Effective time manager who has the ability to coach others to work more effectively
• Strong planning, organizational and time management skills and manage/adapt to changing priorities easily
• Self-starter mindset who also thrives when collaborating with working teams
• Strong intrinsic commitment to giving and receiving feedback to/from peers, cross-functional team members, and your direct manager
• Experience working at omni-channel call center, preferably within a DTC space

Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Data Center Support Technician

raleigh, north carolina

category computer and mathematical occupations

reference 997653

Job summary:

Randstad is looking for a Data Center Tech for an exciting opportunity for someone to expand their IT operational skills.

As a Data Center Support Technician T1 (COG), you will be responsible for providing physical and technical support using predefined procedures to escalate, monitor and report Data Center activities. The Data Center Support Technician is an important role that relies on process driven troubleshooting, prioritization, and prompt communication.

• location: RALEIGH, North Carolina
• job type: Contract
• salary: $9 – 17 per hour
• work hours: 8am to 4pm
• education: High School

This position is preferred to be local to Raleigh, NC area, however considerations for remote work.

Required Skills

• Ideal Candidates should possess a basic working knowledge of Linux and Windows operating systems, Microsoft Office Suite, Commvault.
• Ability to pass background check and drug screening
• Experience working at a Help Desk and/or Technical Call Center
• Verbal and written communication skills
• Organizational skills, high level of attention to details and ability to multi-task while managing competing priorities
• Investigation and problem-solving skills, takes ownership, follows issues through to completion
• Adaptability to acquire new skills quickly and thrives in a collaborative team environment

responsibilities:

• Provides 24 x 7 x 365 staffing, management, and monitoring of infrastructure, includingfirst level support for all operational tasks.
• Qualified candidates will be charged with support and process improvement of daily tasks and monitoring, as well as working with team members within the Data Center and Infrastructure teams to achieve their objectives.
• Provide Tier 1 troubleshooting, problem analysis and isolation of events using
• predefined processes
• Document and escalate technical issues using clear, written, and verbal communication
• Effectively and efficiently communicate status of critical events
• Follow established procedures for tickets queued in enterprise ticketing systems
• Complete tasks required to maintain service levels and availability
• Provide physical and remote support to infrastructure team members

Qualifications:

• Experience level: Entry Level
• Minimum 1 year of experience
• Education: High School

Skills:

• Helpdesk
• Windows OS
• Microsoft Office

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

InviteMember is a growing SaaS (Software-as-a-Service) company. We help independent creators, publishers, and community managers all over the world, achieve financial independence by running a successful membership business in Telegram.

We're looking for a customer support specialist to join our team.

You will start as a part-time independent contractor (~20 hours/week), but eventually, your role might expand into a full-time position with more responsibility and more benefits.

This is your opportunity to join a growing startup at an early stage!

Requirements

• your timezone is anywhere between UTC-10 and UTC-3;
• customer support experience (ideally in companies with a strong customer focus like Stripe and Intercom);
• advanced (C1+ level) English speaker (other languages is a plus).

The job

• analyze issues our users are facing and help to resolve them;
• recognize and escalate critical issues;
• work with feedback, testimonials, and complains;
• meet our internal KPIs;
• work with our internal and external knowledge bases;
• generate marketing content;
• process refunds.

We offer

• flexible schedule: 2 shifts per day (each ~2 hours);
• competitive salary (in USD);
• remote job (work from anywhere);
• opportunity to learn a lot about customer support, Telegram, membership businesses;
• opportunity to get a full-time position in the future.

Salary and compensation

Livestorm is hiring a remote Customer Care Representative (EMEA). This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Livestorm - Build strong relationships with your audience through webinars and video meetings.

Apollo is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Apollo - Apollo is the all-in-one sales intelligence platform.

Qredo is looking to hire a Customer Support Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

iubenda is hiring a remote Customer Support Denmark & UK. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

iubenda - Privacy & cookie policy generator for websites and apps.

Customer Service Advocate, Commercial Auto

at Pie Insurance

United States

Pie’s mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

Like our small business customers, we are a erse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

The Customer Service Advocate is a key role for the Pie Commercial Auto team. This is a mid-level Customer Service team member who focuses on elevated customer issues and resolves concerns and requests from Commercial Auto customers and partners. Through a thorough understanding of Pie’s principal business offerings, the Customer Service Advocate assists the team in resolving concerns and develops opportunities to avoid concerns in the future. You will work across teams and collaborate with stakeholders and team members. This position will have daily contact with customers and agents to assist with questions and any high-volume transaction requests regarding a customer’s policy. Providing an excellent customer/agent experience in an easy and fast way.

How You’ll Do It

• Provide responsive, timely, and relevant service to customers and partners
• Handles advanced and elevated phone, email, and platform-based communication with customers and cross-functional partners to provide excellent customer service
• Maintains SLAs set by the Customer Service team in a consistent and efficient manner
• Works as a team member to handle:
  • Email requests
  • Policy issuance
  • Agency or Customer questions
  • Billing-related needs or questions
  • Mailing of documents
  • Follow-Up Communication
• Model the behaviors and strategies necessary to successfully interact with and resolve complex issues for small business owners and partners in all channels
• Applies Commercial Auto training and knowledge to policy, billing and agency questions, concerns, and production
• Build relationships with partners and internal teams to provide consistent, excellent communication with customers
• Seek resolutions to issues while also anticipating ways in which to prevent future issues
• Voices the customer’s needs and advocates for the customer and their perspective
• Participate in ongoing training and onboarding for personal and peer growth
• Support the onboarding and training of Pie’s newest hires and teams, including process training, feedback, and building out resource and training material

The Right Stuff

• A high school diploma or GED is required
• Associate degree, trade or technical school certificates, or bachelor’s degrees are preferred
• 1+ years of customer service, administrative, or sales experience is required
• 1+ years in a high-volume customer contact environment is preferred
• 8+ months working in Pie’s systems and processes is highly preferred
• Demonstrated problem-solving skills to develop sound processes and workflows
• Proficient communication skills to build strong and lasting relationships
• Knowledgeable about work products and can complete requests with advanced speed, accuracy, and consistency – reducing hand-offs wherever possible
• Ability to navigate and solve issues within all of Pie’s platforms
• Ability to handle stress well and remains flexible to change
• Ability to take phone calls and answer emails for up to 8 hours a day
• Has the ability to think ahead and identify obstacles that may be hidden
• Ability to receive and immediately apply coaching and feedback
• To be eligible for consideration, internal team members may not be receiving performance coaching or have been placed on a final warning in the past 6 months

Competencies

• Quality of Experience
  • Has mastery of active listening skills and asks insightful probing questions to understand the needs of our customers and partners
  • Uses advanced communication skills to discover and offer tailored self-service options for the customer
  • Show genuine empathy by reading cues and adapting to the unique needs of each request and interaction
• Efficiency + Preparedness
  • Meets the needs of customers and partners at a higher level of speed, accuracy, and consistency – reducing hand-offs to create a strong customer experience.
  • Uses available tools and resources at an advanced level and de-escalates and resolves more complex customer concerns
  • Shares, and often drives, ideas for process (or organizational) improvement, which makes our work more efficient
• People Connection
  • Builds strong, personal, and engaging relationships with customers, partners, and internal business peers
  • Positively embraces and influences change within Commercial Auto
  • Frequently identifies ways to make our team and organization stronger
  • Uses and shares tools and resources (with peers) to stay up to date on updates, process changes, and other information relevant to the role

Compensation range for position: $22.00 – $28.50 per hour

Compensation & Benefits

• Competitive cash compensation
• A piece of the pie (in the form of equity)
• Comprehensive health plans
• Generous PTO
• Future focused 401k match
• Generous parental and caregiver leave
• Our core values are more than just a poster on the wall; they’re tangibly reflected in our work

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented inidual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information

Unless otherwise specified, this role has the option to be hybrid or remote.* Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.

Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.

Pie Insurance Announces $315 Million Series D Round of Funding

Built In honors Pie in its 2023 Best Places to Work Awards

Pie Insurance Named a Leading Place to Work in Colorado

Check out our great reviews from current and former employees on Glassdoor

#LI-REMOTE

#BI-REMOTE

SecurityScorecard is hiring a remote Customer Success Manager (Scale). This is a full-time position that can be done remotely anywhere in the United States.

SecurityScorecard - Third party vendor risk management platform.

Client Support Representative – US

Remote

Full Time

Entry Level

Herrmann’s Client Support team plays an integral role in our success enabling our clients to purchase, manage and use our cognitive assessment tools and SaaS platform to improve communication, collaboration, and leadership. In this role, you will proactively serve as the first point of contact with Herrmann’s existing and new clients. As a Herrmann Support team member, you will collaborate with every department in our organization to create the best possible experience for our clients.

DUTIES & ESSENTIAL JOB FUNCTIONS

• Every day, be an ambassador for our company to our clients and users, providing world-class customer service and helping them use our software platform and learning content to improve the productivity and happiness of their teams
• Provide timely response to inquiries from our clients, via email, tickets, and the support phone line, managing the inquiry through to resolution or routing it to the appropriate internal team member
• Process client’s orders, configure and manage invitations to our platform; respond to client questions about our products, and proactively follow up with clients regarding any incomplete or outstanding orders
• Provide “full service” support for generating reports, data and deliverables from our platform on behalf of clients, and help self-service clients make use of the platform
• Partner with the Client Success Managers in the management of client accounts
• Partner with Technical Support and our Product & Engineering team to quickly address system issues and/or enhancements, creating and assigning escalation cases and tracking them follow-up & problem resolution
• Track client billing and account activity, and work with our Finance, Sales, and Client Success teams to ensure a smooth transactional experience for clients
• Respond to new client inquiries that come into our Support queue, input them into our CRM, and route the opportunities to our Marketing and Sales team members
• Contribute to measuring our clients’ satisfaction, as well as the leading indicators that drive it
• Manage your time effectively, meet personal goals and work effectively with other members of the team

QUALIFICATIONS

• Prior experience working in a comparable Customer Support role
• Fluent English with excellent oral and written skills with proven ability to communicate, present and influence iniduals at all levels of the organization
• Self-starter/self-motivated team player with a positive attitude
• Ability to focus and maintain attention to detail while managing several client’s needs at any given time
• Ability to work under pressure and meet scheduled deadlines
• Proficiency in Microsoft Office/Google Docs Suite

PREFERRED ADDITIONAL EXPERIENCE

• Comfort working in a remote environment with stakeholders across different time zones
• Fluency in non-English language(s), especially Spanish, French, Italian, Danish, Portuguese or Arabic
• Experience and knowledge of a SaaS business model

We are a 100% remote-working company, and this role can be performed from any location of your choosing, so long as you have a high bandwidth internet connection and a relatively quiet workspace to work. We are looking for someone who can work the standard business hours to ensure interactions and partnership with our clients & team members in the US.

Catastrophe Claims Service Specialist (Band 2)

Date Opened: Feb 21, 2023

Location: Remote, Remote, US

Company: Allstate Insurance Company

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive ersity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

A day in the life of a Catastrophe Property Claim Service Specialist:

• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
• Handles property claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents send to other offices etc.
• Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed
• Provides back up for any support functions in the office
• Investigate prior losses and other information on file and orders reports as needed at the directions of adjusters and management
• Receives, screens and routes incoming telephone calls and other electronic correspondence
• Contacts or receives contact from customers or other claims related third parties to obtain and/or provide necessary file inform to comply with quality and process standards
• Generates and sends appropriate forms to insure. Claimant for completion
• Processes claims payments
• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
• Assists adjusters with more complex claim handling, analyze documentation and settle straight forward and routine claims quickly and efficiently

When will I work?

• Monday – Friday, 8:00am-4:30pm

What’s in it for you:

• Internet reimbursement
• Generous paid time off (PTO)
• Tuition reimbursement
• Cafeteria style health insurance plan- starts day one
• 401K match and pension plan
• Volunteer opportunities + matching donations
• Visit AllstateGoodLife.com to learn more

You’re a great match for this role if you have:

• A High School Diploma/GED or equivalent
• 2+ years of customer service and/or professional work environment
• Construction knowledge a plus
• Insurance background especially desirable
• Good organization skills with timely follow up skills
• Good oral and written communications skills
• Knowledge for Excel and Word
• The ability to perform routine tasks of basic complexity under general supervision
• The ability to be a self -starter and work independently
• Prior Military are encouraged to apply
• This position is not available to California, Alaska or Hawaii residents

Internal Candidates

Employees who have been in their current role for at least one year will receive screening preference.

Compensation offered for this role is $17.02/hour – $20.10/hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. For a full description of Allstate’s benefits, visit

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor iniduals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified iniduals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Elevate Labs is hiring a remote Customer Support Lead. This is a full-time position that can be done remotely anywhere in North America.

Elevate Labs - Discover your mind's limitless potential.

Title: Remote Customer Service Representative, Retirement (BILINGUAL OPPORTUNITIES AVAILABLE)

Location: Fort Wayne, IN, US

Alternate Locations: US All Regions; Boise, ID (Idaho); Clearwater, FL (Florida); Columbia, SC (South Carolina); El Paso, TX (Texas); Jacksonville, FL (Florida); Provo-Orem, UT (Utah); San Antonio, TX (Texas); San Antonio, TX (Texas); St. Petersburg, FL (Florida); Tampa, FL (Florida); Tucson, AZ (Arizona); Work from Home

Work Arrangement: Work from Home

Relocation assistance:: is not available for this opportunity.

Pay Range: 5%

Bonus Potential:

Requisition #: 70343

The Role at a Glance

We are excited to bring on a Customer Service Representative to support the Retirement Plan Services business (bilingual opportunities available!). This will be a fully remote, work from home role.

Background Details

As a Customer Service Representative, you will serve as the primary point of contact for iniduals who have questions or concerns regarding their retirement plan. You will serve as a subject matter expert and educate them about the retirement plan using excellent customer service and problem-solving skills to create a positive experience. This opportunity will provide insight into the world of retirement plan operations while gaining new skills through a defined career pathing and development program. If this sounds like a role for you, please read on!

What you’ll be doing

• You will answer inbound calls which can average typically anywhere from 60-90 calls per day, call backs and email correspondence from internal and external stakeholders such as plan participants, beneficiaries, financial professional and plan sponsors, addressing customer service inquiries and concerns.
• You will work in a fast-paced, highly structured, team-oriented environment with a erse group of employees focused on meeting the needs of the company and our customers through problem resolution.
• You will meet and/or exceed all established key performance goals including call metrics and quality.
• You will build rapport with and educate our customers about their retirement plan while researching multiple systems, databases, platforms and software.
• You will provide accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customer’s needs and demonstrating flexibility and responsiveness through problem resolution.
• You will demonstrate professionalism and maintain composure in the face of high call volume, shifting priorities and rapid change.
• You will identify and recommend process improvements and organizational initiatives to positively influence the team and quality.
• If you are fluent in both the English and Spanish language, you will receive an additional $1.00 per hour on your hourly rate of pay.
• Training Schedule: Monday Friday 8:30am 5:15pm EST for the first 8 weeks (no time off during training).
• Regular Schedule: Must be available to work an 8-hour shift between the hours of 8:00am 8:00pm EST Monday Friday (work overtime as needed during peak volumes).
  • Must adhere to scheduled breaks/lunches as you are required to follow these closely
• Advancement Opportunities:
  • Progression in role may include assisting customers in troubleshooting complex website issues as well as supporting customers in plans with service level agreements.
  • Further promotion opportunities exist within the Call Center.

What we’re looking for

Must-have experience (Required):

• High School Diploma or GED.
• 0-1+ Years of general experience does not need to be directly related to the position.
• Strong written and verbal communication skills.
• Ability to work with others in a fast-paced, team environment.
• Ability to quickly learn complex systems and product knowledge.
• Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations.
• Ability to be adaptable/flexible as business needs change.

Nice-to have Experience (Preferred):

• Associates degree/post-secondary education
• 2+ years of previous service industry and/or financial services experience.
• Previous remote/work from home experience.
• Passion for helping, servicing and educating others and the desire to build rapport during each interaction.
• Ability to research and problem solve, while providing outstanding customer service.
• Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines.
• Solid relationship management skills customers, management, peers and colleagues.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Work Arrangement

Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis.

Lincoln will evaluate the following when setting the successful candidate’s wage rate:

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

Benefits at a Glance

This Employer Participates in E-Verify.

Este Empleador Participa en E-Verify.

Agent Relationship Specialist (Remote, US)

at Openly (View all jobs)

Remote – United States

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here’s why:

• It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
• We’re well-backed & stable. We closed our $75M Series C fundraise. We are supported by some of the top investors globally, including Google’s Gradient AI-focused fund, Obvious Ventures (Beyond Meat, etc.), and Advance Venture Partners.
• It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.

If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.

Job Details

Openly is looking for an Agent Relationship Specialist I as Openly expands its Agent Experience team. This role will be critical in ensuring both customers and agency partners remain highly engaged Openly supporters. We are rethinking the customer experience and are looking for someone who wants to be at the forefront of this change! This role’s ideal candidate will be energized and excited about working as part of a fast-paced and evolving insurtech company. This candidate will also enjoy problem-solving and working with various internal teams while putting themselves in someone else’s shoes during challenging situations. Opportunities to join a group like this don’t come up often, so if this sounds right up your alley, then keep reading and join our ever-growing team! The Agent Relationship Specialist I provides exceptional service via phone, email, and chat to our Agents, Policyholders, and internal teams.

Key Responsibilities

• Ensure agents continue to view Openly as a best-in-class homeowner insurance provider by addressing business questions timely, accurately, and with empathy.
• Assist with solving, identifying, or escalating select underwriting and technology questions.
• Problem solves and addresses select complex, nuanced customer scenarios.
• Accurately process non-premium bearing policy endorsement and select customer requests.
• Represent the customer when identifying internal process improvement opportunities for the rest of the Openly team.
• Enhance the customer and agent experience by ensuring billing accuracy and execution regularly.

Requirements

• 1+ year of experience in a customer success, customer support, or call center setting required.
• 1 + year of insurance processing experience in an independent or exclusive agency setting preferred.
• Excellent interpersonal communication skills, both verbal and written, including excellent phone skills and listening skills. Extra points for Spanish language skills.
• Be adept and effective at communicating with agents and team members across all communication mediums. Openly offers web chat, email, and phone.
• A high degree of technical proficiency with online tools and systems; familiarity with Google Suite and Zendesk is a plus.
• Self-starter mentality with solid time-management skills.
• Extraordinary problem-solving abilities, intellectual curiosity, and a genuine interest in learning new processes and working with new tools in a fast-paced environment.
• Ability to work M-F 8:45-5:15 EST, CST, or PST with weekend availability as needed.

Benefits & Perks

• Competitive salary, corporate bonus program, equity position in a start-up company
• Company-sponsored medical, dental, vision insurance plans, short-term and long-term disability, life insurance, 401k with corporate contribution, and FSA plan
• Company-paid 12 weeks parental leave policy
• The company fully embraces the work-from-anywhere in the US mentality, even before COVID restrictions.
• Paid Time Off
• Fun, fast-paced, startup environment

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified iniduals with known disabilities under applicable law.

Customer Care Associate I

Remote

locations United States

time type Full time

job requisition id R00000056349

This position is a front-line service position providing assistance to Magellan’s members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards.

• Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.
• Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
• Resolves customer administrative concerns as the first line of contact – this may include claim resolutions and other expressions of dissatisfaction.
• Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
• Assists in the mentoring and training of new staff.
• Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal).
• Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.
• Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals.
• Educates providers on how to submit claims and when/where to submit a treatment plan.
• Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved.
• Informs providers and members on Magellan’s appeal process.
• Leads or participates in activities as requested that help improve Care Center performance, excellence and culture.
• Links or makes routine referrals and triage decisions not requiring clinical judgment.
• Performs necessary follow-up tasks to ensure member or provider needs are completely met.
• Provides information regarding Magellan’s in-network and out-of-network reimbursement rates and states multiple networks to providers.
• Refers callers requesting provider information to Provider Services regarding Magellan’s professional provider selection criteria and application process.
• Refers patients/EAP clients to the Magellan’s Care Management team for a provider, EAP affiliate, or Facility.
• Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers.
• Support team members and participate in team activities to help build a high-performance team.
• Thoroughly documents customers’ comments/information and forwards required information to the appropriate staff.

Other Job Requirements

Responsibilities

• Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment.
• Responsible for meeting call handling requirements and daily telephone standards as set forth by management.
• Must agree to observing service for the purpose of training and quality control.
• Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.
• Must be able to maneuver through various computer platforms while verifying information on all calls.
• Must be able to talk and type simultaneously.

General Job Information

Title

Customer Care Associate I – Remote

Grade

17

Work Experience – Required

Customer Service

Work Experience – Preferred

Education – Required

GED, High School

Education – Preferred

• Associates, Bachelors

License and Certifications – Required

License and Certifications – Preferred

Salary Range

Salary Minimum:

$31,175

Salary Maximum:

$46,765

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an inidual’s skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.

$60k per year: $30 per hour, 40 hours per week.

Our team is 100% remote and distributed across the world. We have team members in Australia, the US, Canada, Thailand, Germany, Argentina, South Africa, the UK, and Romania. It doesn't matter where you live or what time zone you're in.

Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.

**

We are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don't feel like working and take the day off without telling anyone.

We aim to be as asynchronous as possible. We hate meetings, live chat, Slack, etc because it causes interruptions. You will have a list of prioritized tasks assigned to you, and we'll do our absolute best to leave you alone so that you can work on them in peace on your own time.

These do a good job describing how we work:

• https://www.youtube.com/watch?v=fXdsmvaXx78
• https://world.hey.com/jason/the-presence-prison-69608e0f

As a remote company, it's important to us to keep a strong line between our personal life and our work. Some places like to tell their employees they are joining a family. They have regular events unrelated to work like social chat rooms, hangouts over Zoom, etc. This is just another way for these companies to emotionally manipulate people into doing more work. You have an actual family and working with Soflyy means you can organize your work around the rest of your life, using your time as you see fit.

For most of us here, that is the primary draw. If you take a look at https://www.wpallimport.com/about/, you will notice that we have a lot of people who have worked here for many years. Our employee attrition rate is approximately zero, and we think the flexibility we offer is the primary reason.

**

• Responding to customer support inquiries
• Adding to and improving our documentation
• Aggregating customer feedback and assisting us with development/product roadmap decisions
• Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import
• Testing development versions of WP All Import and WP All Export
• Developing add-ons for WP All Import

**

The only thing we care about is the ability to provide high-quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:

• Minimum availability of 30 hours per week.
• Flawless written English.
• Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress database structure.
• At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/
• Fast and hands-on learner. Able to quickly become familiar with our software and learn new things about WordPress, PHP, and related technologies.
• Experience with WooCommerce.
• Familiarity with XML and CSV file formats and XPath.
• Debugging and troubleshooting WordPress themes and plugins by looking into their code and the database.

Title: Bilingual Contact Center Representative

Location: United States – Remote

Full-Time

OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and moreall to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable.

Position Summary/Objective

The Contact Center Representative is responsible for supporting the Benefit & Employee Services Team and utilizing Workday and Zendesk ticketing technologies. There may be language requirements for this position in addition to English. Fluency written/spoken in Spanish highly preferred.

Essential Functions/Duties/Responsibilities

• Provide professional and timely service to internal and external customers
• Effective communication skills via telephone, email and in-person
• Provide Workday platform navigation and access assistance to contact center requests.
• Support team goals for performance metrics and service level agreement statistics for all cases (written and verbal)
• Escalation of service delivery issues to on site Lead and Corporate contacts as appropriate
• Participate in ongoing training relative to the functional area
• Form strong partnerships within the department and organization
• Identify and document areas of improvement or innovation through process change or automation
• Meets or exceeds all performance standards
• Assumes other duties as assigned by Manager

Competencies

• Effective communication skills via telephone, email and in-person
• Must be willing to adapt and display positive attitude
• Ability to work independently and as part of a team
• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace
• Maintain punctuality and adherence to set schedule with extra hours as needed
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
• Analytical skills; strong research and follow up skills
• Ability to multi-task
• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule with extra hours as needed; have solid research and follow-up skills
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues

Supervisory Responsibility

This role does not have supervisory responsibilities

Qualifications and Experience

• HS Diploma required
• 1-2 years of customer service or related experience and/or training
• Must have ability to learn basic Employee Self Service functionality for Workday platform
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc)
• See summary for language preferences

Preferred Skills

• Bachelor’s degree preferred

#LI-REMOTE

Customer Service Representative III- SBA (work from home)

Location _Any Location – Remote, United States

Customer Service

Job Id 1245273

Compensation Range : Starting at $16.15 an hour, contingent on previous work experience

SBA Customer Service Representative III Remote Work from Home

Position Status: Full-Time

Shift for training: 8am-8pm EST

Wages: Starting at $16.15, per hour, contingent on previous contact center experience

Staples is business to business. You’re what binds us together

Join our Staples Business Advantage Customer Service Team.

Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer’s situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources. Representatives focus on exceeding expectations of customers and delivering an effortless experience. The opportunity to make it right for our customers is why our team is among the most important in the organization.

What you’ll be doing

• Routinely interact with customers, sellers and other teams who require assistance or direction resolving issues that are typically more complex or escalated
• Perform research and determine optimal resolution
• Collaborate with multiple teams (internal and external)
• Document details related to the nature of customer contacts
• Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards

What you bring to the table

• Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience
• Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need
• Effective communicator with a erse customer base that requires active listening and flawless follow-through
• Demonstrates resiliency and positivity when faced with adverse or difficult situations

Qualifications :

Basic Qualifications

• 2+ years customer service experience required
• Distraction-free, designated workspace/home office
• High Speed Internet
• Ability to perform basic equipment troubleshooting and PC/hardware set up
• Ability to work an 8-hour shift within the hours of 8 am through 8 pm Eastern Time, Monday-Friday.
• Availability to attend approximately six weeks of virtual training starting March 27, 2023

Preferred Qualifications

• 2+ years inbound contact center experience within the past 5 years
• High School Diploma or GED
• Previous work from home experience
• Experience with a variety of order management, CRM and contact center technologies

We Offer

• Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center
• PTO and Holiday Schedule, Online and Retail Discounts, Company Match 401k, Physical and Mental Health Wellness program and more!

Staples believes Inclusion is a verb and we encourage ersity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

HashiCorp is hiring a remote Associate Customer Success Manager II. This is a full-time position that can be done remotely anywhere in India.

HashiCorp - Cloud infrastructure automation.

JUNIOR KUNDENBETREUUNG

Wir suchen eine/n engagierte/n Mitarbeiter/in für unser Kundensupport-Team. Sie werden die erste Anlaufstelle für Kunden mit technischen Problemen sein und schnelle und effektive Lösungen anbieten, um unsere Kunden zufriedenzustellen.

WER SIND WIR?

Wir sind ZenOwn, ein preisgekröntes Schweizer Start-up mit einem über ganz Europa verteilten Team. Wir erfinden das Erlebnis nach dem Kauf neu durch B2B2C SaaS und B2B2C Insurtech-Lösungen. Wir werden von renommierten europäischen VCs und Business Angels unterstützt und sind Teil eines der weltweit renommiertesten Accelerators, Plug & Play, die bereits Google, Dropbox, N26 und viele andere unterstützt haben. Wir erweitern das Team, um an einer disruptive Insurtech-Lösung zu arbeiten…

‍## WIR SUCHEN EINEN TOP-PERFORMER

• Ein echtes Interesse an Tech hat und sich mit der ehrgeizigen Mission von ZenOwn identifiziert
• Wir erfordern keine Vorkenntnisse im Kundensupport, aber die Fähigkeit, kritisch zu denken, Probleme zu lösen und fundierte Entscheidungen zu treffen
• Starke technische Fähigkeiten, mit Erfahrung in der Fehlersuche und Lösung von technischen Probleme
• Erfreut sich an dynamische, alles-ist-möglich-Atmosphäre eines Start-ups, ist ein Selbststarter und selbstständig arbeiten kann
• Fähig in einem schnelllebigen, dynamischen Umfeld zu arbeiten
• Bachelor oder gleichwertige Erfahrung in einem verwandten Bereich
• Ist fließend in Englisch und Deutsch

WAS WIR BIETEN:

• Konkurrenzfähiges Gehalt je nach Erfahrung
• Karrieremöglichkeiten, da wir in ganz Europa expandieren
• Gestalten Sie ein schnell wachsendes, internationales Start-up-Unternehmen entscheidend mit und werden Sie von einem erfahrenen Team unterstützt
• Spannende und herausfordernde Arbeit, die das Leben unserer Kunden wirklich verändert
• Verschiedene Lern- und Entwicklungsmöglichkeiten zur Verbesserung Ihres Kundensupports und Geschäftsentwicklung
• Flexibilität des Standorts - die Stelle ist vollständig dezentralisiert, mit regelmäßigen Zusammenkünften im Unternehmen

HAUPTAUFGABEN:

• Hauptansprechpartner für Kunden mit technischen Problemen, Bereitstellung von schnelle und effektive Lösungen
• Fehlersuche und -diagnose bei technischen Problemen unter Verwendung einer Reihe von Tools und Techniken um Probleme so schnell wie möglich zu lösen
• Sie kommunizieren klar und effektiv mit Kunden, sowohl mündlich als auch schriftlich, um technische Unterstützung und Anleitung zu geben
• Sie dokumentieren Kundeninteraktionen und Problemlösungen in klarer und präziser Form
• Kontinuierliche Überwachung der Kundenzufriedenheit und des Kundenfeedbacks sowie Ermittlung von Möglichkeiten für Verbesserungen
• Zusammenarbeit mit anderen Teams, einschließlich Produktentwicklung und Engineering, um komplexe technische Probleme zu lösen und die Kundenzufriedenheit zu steigern
• Halten Sie sich über neue Produkte und Funktionen auf dem Laufenden und schulen und unterstützen Kunden je nach Bedarf

INTERESSIERT?

Wenn es Ihnen am Herzen liegt, Kunden zum Erfolg zu verhelfen, und Sie nachweislich herausragenden technischen Support zu leisten, möchten wir von Ihnen hören. Bitte senden Sie Ihren Lebenslauf und Anschreiben an “Junior Customer Support” und geben Sie in der Betreffzeile der E-Mail Ihren Namen an.

[email protected]

Octopus Deploy is hiring a remote Manager, Global Customer Success. This is a full-time position that can be done remotely anywhere in the United States.

Octopus Deploy - An automated deployment and release management tool.

vidIQ is hiring a remote Creator Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

vidIQ - Chrome extension for YouTube video creators.

Billing Customer Care Specialist – Remote US Locations

Location WFH, United States of America

Job Id 325881

About Lumen

The Role

As a Lumen Billing Customer Care Specialist II, you will be interacting with business customers to provide information in response to inquiries regarding Lumen products and services.

The Main Responsibilities

• Principal billing consultant for pooled customer base, analyze and resolve all billing related issues for pooled customers
• Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience
• Collaborate with the customer, sales and other internal departments to resolve routine billing related issues, such as any billing inquiry and dispute issues within the customer’s established service level agreements Research and resolve customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues
• Consult with managers or senior staff members on non-routine issues
• Engage other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters
• Provide status updates to billing management for aging tickets and other reports as requested

What We Look For in a Candidate

• High School Diploma/GED or 1 year of relevant job experience with similar essential duties Preferred Education, Skills and Experience
• Experience: 2 yrs
• Education Level: High School/GED, Associate degree preferred
• Field Of Study: Finance/Accounting/Telecom
• A combination of education and experience is acceptable
• Attention to detail with good organizational capabilities
• Ability to prioritize with good time management skills
• 1+ years experience in a telecommunications billing environment.
• Must be knowledgeable with MS Office Suite, primarily Microsoft Excel
• Excellent analytical, communication (verbal and written) and organizational skills.
• Ability to prioritize issues in a timely, efficient manner and manage a cyclical workload.
• Ability to understand and utilize multiple systems for billing and dispute management.
• Must be proactive, detailed orientated, and work in a fast-paced environment. Good customer service focus and experience

What to Expect Next

Requisition #: 325881

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer

Salary Range

Salary Min :

42120

Salary Max :

93840

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Inidual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.