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Title: Principal Customer Success Manager (Mountain/Pacific Time)

Location: Remote (USA)

The Principal Customer Success Manager is aligned at the customers’ key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.

Responsibilities:

• Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations.
• Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer’s business priorities.
• Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.
• Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
• Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
• Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.
• When appropriate, recommend additional expert services needed to drive success.
• Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.
• Represent the voice of the customer to inform our sales process or product roadmap.
• Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer.
• Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.
• Predict and forecast risk, renewal and expansion within the customer portfolio.

Basic Qualifications:

• Experienced professional with 5-10 years relevant industry expertise.
• Experience building business value ROI models.
• Working knowledge in a SaaS business model.
• Strong knowledge of PagerDuty product and platform features and capabilities is highly desired.
• Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring
• Ability to travel to client sites as necessary

Preferred Qualifications:

• Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
• Thrive in a collaborative fast pace environment and as a part of a results oriented team.
• Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.
• Worked in a DevOps environment or with a company going through a transition to DevOps.

The base salary range for this position is 83,000 – 127,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an inidual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with erse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those cities and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for in-person and virtual connection with your fellow Dutonians.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users.
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.

Your package may include:

• Competitive salary and company equity
• Comprehensive benefits package from day one
• Flexible work arrangements
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time
• Paid holidays and sick leave
• Paid volunteer time off – 20 hours per year
• Bi-annual company-wide hack weeks
• Mental wellness programs
• Dutonian Wellness Days & Midyear Wellness Week – scheduled company-wide paid days off in addition to PTO and scheduled holidays
  HibernationDuty – a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

Customer Service Advisor

(R-13925)

REMOTE – UNITED STATES

OPERATIONS

EMPLOYEE: FULL TIME – REMOTE

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth.

Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and erse thinkers are always welcome. Come join us!

An inidual contributor role dedicated to the effective resolution of tactical customer inquiries and the continuous improvement of team operational performance and customer satisfaction.

Essential Key Responsibilities/Job Summary

• Accurate, timely, complete and consistent global customer support involving resolution of telephone inquiries, email requests and Web-based inquiries from customers of Dun & Bradstreet
• Perform Quality review of team member customer interactions and monthly referral analysis to identify and action improvement areas
• Handle floor escalations from team members and effectively defuse and resolve
• Develop and deliver learning material/curriculum to team members to improve Advisor performance
• Serve as the representative or lead for the team on group projects including new product launch preparation, tool adjustment/roll-out, process improvement etc

Education/Experience and Competencies

• Product Knowledge – Demonstrated competency in the feature functionality, usage, navigation, and user set-up/management for the suite of relevant products. This list varies by L1 area -ie Enterprise, SMB, UKI. Each area can submit a list of the appropriate products.
• Data – Demonstrated competency in the elements, global coverage, and representation of D&B content. While there are some representation differences that may vary product to product, the majority of this knowledge set is consistent across L1 areas.
• Data Supply Chain – Demonstrated competency in the systemic collection, correction, and data flow processes that underpin our content delivery. While there is some variance by product, the majority of this knowledge is consistent across L1 teams.
• Customer Service Tools and applications – Demonstrated competency in the core tools and applications used in the Customer Service team. These include Salesforce (Case Management, Reporting, Escalation, etc), Query Resolution Master Process, Vocalize dashboards and navigation, DUNS Right, DUNS Link, Phoenix etc. These are largely consistent across L1 teams
• Product/Service Offerings – unique to SMB – Demonstrated competency in the saleable products and services, appropriate positioning and pricing, sales compliance practices, and transaction processing dimensions of D&B Cross-sell/Upsell activities.
• Product/Service Offerings – unique to SMB – Demonstrated competency in the saleable products and services, appropriate positioning and pricing, sales compliance practices, and transaction processing dimensions of D&B Cross-sell/Upsell activities.

$33,700 – $59,300 semi monthly

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k & Employee Stock Purchase Plan with company matching.
• Health & wellness benefits, including discounted Gympass membership rates.
• Medical, dental & vision insurance for you, spouse/partner & dependents.

Pay Transparency

Dun & Bradstreet is an equal employment opportunity employer and believes in honesty and transparency in the employment hiring process, including pay transparency. Accordingly, listed on this posting is a good faith reasonable estimate of the salary range and other compensation in the job posting, as of the date of this posting. \

Actual compensation decisions for base salary and other compensation will be dependent upon a wide range of factors including but not limited to: an inidual’s skill sets, experience, qualification, training, education, location, and any other legally permissible factors. Successful applicants will also be eligible for D&B’s generous benefit package, outlined above.

Obol Labs is looking to hire a Technical Customer Success Manager (CSM) to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Onboarding Specialist

REMOTE

OPERATIONS ONBOARDING AND IMPLEMENTATIONS

FULL-TIME

With over $2 billion in bookings of experiences, the Peek.com platform combines powerful business software with an award-winning marketplace for consumers to book fun things to do like wine tours, watersports, skying, art classes, and more.

The Peek Pro software suite provides world-class online booking, point-of-sale, and hundreds of automation tools such as inventory management, dynamic pricing, waivers, and marketing analytics. Thousands of operators like the Museum of Ice Cream, Artechouse, and Jam NOLA have grown their business and automated their operations with our technology.

Peek follows a remote-first philosophy, with our team of over 250 Peeksters distributed across exciting locales such as San Francisco, New York, Austin, Nashville, Salt Lake City, Santiago, Medellin and beyond. We recently raised over $80 million backed by Westcap and Goldman Sachs to continue uniting the world through experience.

PS: Peek just made the 2021 Forbes America’s Best Startups Employer list and was granted Newsweek’s Future of Travel award.

Responsibilities

• Quality Work Mindset. Give your best every day. Meet & exceed onboarding requirements with an outstanding performance delivery.
• Get stuff done attitude. Do what you say you will do, when you say and do it well.
• Know your partner and their business. Onboard and implement a pipeline of new Peek operators and support them through the onboarding journey optimizing them for success.
• Educate. Facilitate training sessions for new operators focused on how the PeekPro product suite can optimize their business.
• Alleviate and understand partner concerns. We want to anticipate our partner’s needs and provide the best outcomes and .
• Customize Needs. Install PeekPro booking buttons on new partner’s websites through various CMS platforms. Customize PeekPro to best suit our new partners’ business needs.
• Consult. Provide consultative guidance to optimize online booking conversions and PeekPro setup structure.
• Collaborate. Work multi-functionally with Sales, Product, Engineering, and Operations to resolve partner issues and provide user feedback.

Skills You Already Possess

Nice to Haves:

• At least 1-2 years of experience in a client facing role
• Proven ability to manage multiple projects
• An eye for detail, optimization, and future proofing an implementation
• Superb communication skills, both verbal and written.
• Language specialists are welcome.
• True Grit: Courage and resolve. Strength of character and ability to overcome obstacles to get things done right the first time
• English is our business language, and fluency is required
• Comfortable working remotely. We are 100% remote, and rely on Slack, email, and Zoom to stay connected.
• Basic level HTML, CSS, JavaScript, experience with SalesForce
• Business level Spanish fluency

Perks & Benefits

Peek invests in our employee’s health and well-being. We’ve built our benefits package around our Peekster’s needs including full health care, dental, and vision plans, paid maternity and paternity leave, 401k matching, company recharge at the end of the year, and competitive compensation packages that include significant equity upside that allows you to share in Peek’s long-term success.

Customer Care Representative

Job LocationsUS-Remote

Category Customer Service/Support

Type Regular Full-Time

Overview

Are you passionate about providing world-class customer service? Do you have the discipline to work in a remote, structured, call center environment? Do you work well independently utilizing available resources, yet know when to reach out for support as needed? If yes, we may have the role for you!

World Travel Holdings is seeking Remote Customer Service Representatives to support our mission of delivering a remarkable experience to our customers. In this role, you will handle inbound customer service and reservation calls focusing on one call resolution.

What you’ll receive

• Training: Paid training, as well as on-going development to help you grow in your role and career.
• Pay: You will receive an hourly base pay of $14/hour plus bi-weekly incentives based on performance.
• Equipment: We’ll provide you with the computer equipment and headset needed to work remote.
• Support: You are home but not alone! Our internal support team is available real-time to help you be successful.
• Benefits:Eligible 90 days after hire to include medical, dental, 401K, paid time off, and more.
• Travel Perks:Experience the industry through deeply discounted cruises, access to travel agent rates, an annual rewards cruise for top agents, and much more.

About World Travel Holdings

World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 erse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services.

World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment.

Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.

Responsibilities

• Effectively handle 2 – 3 inbound service and reservation calls per hour.
• Accurately process new vacations and make requested changes to existing reservations in a timely manner.
• Adhere to our Customer Connection methodology to ensure customers receive a remarkable experience.
• Utilize available resources to efficiently handle customer requests independently and accurately.
• Consistently meet or exceed performance goals and maintain productivity standards.
• Navigate through multiple browsers and systems, chat via instant messaging, and respond to emails all while maintaining an engaged conversation with our customer.
• Be reachable and available by telephone, email, and instant message during work hours.
• Engage in team meetings and/or training sessions to build your knowledge base and awareness of company initiatives.

Qualifications

• Schedule Adherence: Available to work a full-time schedule between 35-45 hours/week based on business needs. Additional schedule requirements include:
• 6-week training schedule: Monday-Friday, 10am-7pm EST.
• 1st schedule post-training: You will be assigned a schedule based on business needs. Hours will vary between 8am-10pm EST, Sunday-Saturday. Schedules will include weekends, holidays, and your days off may not be consecutive.
• Shift-Bid scheduling: After your 1st schedule post-training, your schedule will be based on a ranking system as part of our shift-bid process. Schedules change every quarter and vary between 8am to 10pm EST, Sunday-Saturday. Schedules will include weekends, holidays, and your days off may not be consecutive.
• Reliability: Must be able to adhere to and work your schedule on a consistent basis.
• Service: Ability to delight customers by creating a remarkable experience on every call. Attention to detail is a must!
• Tech Savvy: Strong typing skills and proficient with internet navigation, instant messenger tools, email, and Microsoft Office.
• Communication: Amazing phone presence and ability to communicate through all mediums (verbal, listening, written) to win customers over quickly and help them experience their dream vacation.
• Receptive: Open to receive coaching feedback through regular meetings and apply learnings.
• Dexterity: Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each scheduled shift.
• Remote: Disciplined and resourceful to meet business demands in a structured, virtual call center environment.
• Workspace: You’ll need a workspace free from distractions with reliable internet connectivity (minimum internet speeds of 5.0 Mbps upload and 10 Mbps download). This home office must not be in the same residence as an existing remote employee.
• Residency: Must be a resident and live in a US state. We do not hire in AK, CA, HI, KY, ND, OH, OR, and PA.

Payroll Customer Care Advocate

San Francisco, CA; Denver, CO; New York, NY; Remote

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

This role is fulfilling for those who thrive in dynamic teams that seek to make an impact through their proactive and solution-oriented mindset. Going the extra mile to deliver exceptional service is never an afterthought, as you always put yourself in the customer’s shoes. Sometimes you won’t know the correct answer, but you are the kind of person who is always up for the challenge. We can’t promise it will be easy. We can promise it will be time well spent.

Our success in the Payroll Customer Engagement team is driven by the personal responsibility taken on by each of our advocates to drive authentic interactions through phone, email, and chat. Our advocates take pride in finding resolutions to some of the most complex payroll and tax questions from our small business owners. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses.You’ll gain skills and experience working on behalf of one of the most exciting payroll and benefits platform for small businesses. At Gusto, we commit to providing the resources and transparency to breed success through ongoing learning, development, and reflection on performance.

Here’s what you’ll do day-to-day:

• You will own customers’ inquiries from start to finish while keeping the customer updated at all times during the resolution process. While you can expect to primarily be on our live inbound phone channel for the entirety of your shift, a Payroll Customer Care Advocate should be prepared to flex on to our email and/or chat channels based on business needs.
• You will be expected to work a full-time 40 hour/week schedule during our hours of operations.
• You will meet the quality and productivity standards necessary to meet Gusto’s business standards for superior customer service and performance progression.
• You will work in close collaboration with other advocates as well as collaborate across the company in order to influence product development.
• You will deliver exemplary customer service using a “search first” mentality, ensuring comprehensive research of a question is carried out through our various internal resources channels before asking for further support.
• You will expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.
• You will stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience.
• You will be flexible in order to accommodate annual volume spikes ranging from December through March where we require additional weekend overtime and blackout periods for paid time off in order to provide the best service possible to our customers during the most critical time of the year for small business owners.

Here’s what we’re looking for:

• Experience: You have 2 – 4 years of experience within the call center, technology, retail, hospitality space and are seeking a new challenge. Up to 2 years experience in the Payroll and Taxes space.
• Technical Ability — You must feel comfortable working with multiple and perhaps new technologies in a digital-first environment (tools such as Salesforce, Slack, Confluence, NICE Workstation are used often). You will navigate multiple digital systems and use customer data to inform decisions.
• Collaborative: A consummate teammate, ready to wear multiple hats, inspire those around you, and work collectively while priding yourself in maintaining a professional brand and image.
• Accountable: A proactive problem solver with incredible critical thinking skills, comfortable with a role heavy in customer interaction. Takes pride in seeing customer interactions through from start to finish.
• Manages Stress Effectively: You’re an autonomous problem solver with a personality that thrives in a dynamic environment. You are not afraid to ask for help when the clock is ticking, but you always check your resources before sending out the call.
• Reliable: Iniduals should take pride in showing up to work not only for yourself but for our customers. You’re proud of your perfect attendance award from grade school!
• Ethical: You hold true to your values of providing top-tier customer service. You are self-motivated to continuously strive towards improvement to better the success of our team and our customers. Shortcuts should never be taken.
• Great written and verbal communicator: You are a confident communicator and methodical thinker. You consistently demonstrate exceptional writing and verbal communication skills and are adept at explaining technical concepts to a wide range of audiences. You understand the importance of listening to the customer before delivering service.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $22.12/hr – $25.01/hr in Denver & most remote locations, and $26.98/hr in San Francisco & New York. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures.

Customer Success Operations Manager at Birdeye in US – Apply now!

Customer SuccessFull-Time

REMOTE

Description

Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often need help to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Their use of fragmented point solutions keeps them from achieving true customer insights and acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Birdeye is the leading all-in-one platform trusted by over 100,000 businesses of all sizes to manage online reputation, connect with customers, and generate insights. Founded in 2012 by Naveen (the 2021 EY Entrepreneur of the Year) and Neeraj Gupta, Birdeye is based in Palo Alto, CA, and backed by investors Marc Benioff, Jerry Yang, and Accel-KKR. Learn more at birdeye.com.

What You’ll Do

As the Customer Success Operations Manager, you will be responsible for streamlining the day-to-day operations of the customer success team, ensuring they deliver exceptional customer service, analyzing customer data to identify trends and opportunities for improvement, and working cross-functionally to implement new processes and procedures.

To succeed in this role, you will need a strong background in customer success, knowledge of important customer success metrics, and an understanding of revenue operations. You should be skilled in data analysis and identifying actionable plans to drive customer success, be an effective communicator, and able to work collaboratively with cross-functional teams to achieve results. Seeking a candidate who has succeeded in a highly-visible, fast past SaaS environment. This role offers various opportunities for growth and rapid advancement.

If you are passionate about ensuring customer success and would like to become a part of our growing team. This role offers various opportunities for growth and rapid advancement, we encourage you to apply.

Responsibilities:

• Collaborate and present to the Senior Leadership and Executive team on a regular basis.
• Integral part Customer Success leadership, vocal about important initiatives, process gaps, etc.
• Build and present analysis across a broad range of topics and customers (e.g. small business and enterprise segments, staffing optimization, tech stack optimization, gross revenue retention, etc)
• Drive process simplification, automation, and enhancements to bring scale to the customer success process
• Develop and maintain customer success processes and workflows to ensure consistent delivery of exceptional customer service
• Analyze expansion pipeline data, identify patterns, trends, and gaps, and provide data-driven insights to leadership
• Analyze customer data to identify trends, customer behaviors, and areas for improvement
• Collaborate with cross-functional teams to improve the customer experience and ensure customer success goals are met
• Coach, train, and develop the customer success team to drive their success and growth
• Collaborate with other departments to ensure seamless customer onboarding and adoption of the company’s products
• Develop and implement metrics to track team performance and progress toward customer success goals
• Identify and implement new tools and technologies to streamline customer success operations
• Drive customer success initiatives, such as customer satisfaction surveys, customer engagement programs, and customer success advocacy programs

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field
• SFDC Certification will be an advantage
• 5+ years of experience in customer success, revenue operations, customer service, or a related field, preferably in an Enterprise/B2B SaaS company
• Strong analytical skills and experience analyzing customer data
• Excellent communication and interpersonal skills
• Ability to work cross-functionally with other departments
• Demonstrated experience developing and implementing processes and procedures
• Experience with customer success tools such as CRM, customer engagement, and customer feedback platforms
• Ability to work in a fast-paced, dynamic environment
• Passion for designing processes that scale
• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions.

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and, most importantly, our customers. Our quality is world-class. We deliver what we commit to, roll our sleeves, and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in ersity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

Benefits

• Flexible work from home options available
• 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
• Flexible PTO
• 401(k) with company match
• Maternity & Paternity Leave
• Employee Resource Groups – network with like-minded “Birds”
• Abundant opportunities that come with a dynamic and fast-growing organization!
• A competitive salary
• A rich benefits package including Medical, Dental, and Unlimited PTO
• Maternity Paternity Leave
• 401(k) plan
• Abundant opportunities that come with a dynamic and fast-growing organization

Mattermost is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Canada, Germany, Greece, India, Spain, United Kingdom or United States.

Mattermost - A flexible, open source messaging platform.

Apollo is hiring a remote Customer Support Representative. This is a full-time position that can be done remotely anywhere in Colombia, Philippines or Mexico.

Apollo - Apollo is the all-in-one sales intelligence platform.

Circle is looking to hire a Customer Success, Intern to join their team. This is an internship position that can be done remotely anywhere in the United States or on-site in San Francisco CA.

Omada Health is hiring a remote Enterprise Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Omada Health - Inspiring and engaging people in lifelong health, one step at a time.

Customer Experience Team Lead

• Employees can work remotely
• Full-time
• Department: 240 – Customer/Member Experience

Company Description

Privia Health elevates the patient-provider relationship by delivering tools, talent, and technology built to transform healthcare. Our proven, physician-focused platform is designed to reduce unnecessary costs, achieve better outcomes, and improve patient health and provider well-being.

Job Description

Title/Position: Customer Experience Team Lead

Department or Business Unit: Practice Operations, Customer Experience

Employment Type: FTE

Exemption Status: Non-Exempt

Min. Experience: Entry/Mid-level

Travel Required: None

Overview of the Role:

The Customer Experience Team Lead is responsible for supporting the Customer Experience Manager, with meeting the service level metrics and to ensure the quality and level of service to our patients exceeds expectations.

Primary Job Duties:

• Actively manage phone agents productivity and adherence by using real time dashboard monitoring and provide coaching and support to agents.
• Function as a subject matter expert by assisting with escalated phone calls/emails/cases and responding to the Specialists needs in a professional, timely manner.
• Professional communication with teammates, patients, and other guests of Privia.
• Critically analyze a situation and are able to escalate issues to the appropriate internal partners and then meticulously follow through with them to ensure that the customer is served in a timely fashion.
• Identify process improvements, current trends (issue and volumes), and training opportunities, and then report them in a timely manner to your manager.
• Report to Manager any system outages, personnel issues or areas of concern in a timely manner.
• Meet with the Leadership Team monthly to discuss issues, team performance and metrics.

Qualifications

• High School Diploma required, advance certification a plus
• 1+ of Previous management/leadership experience preferred
• Familiar with Healthcare billing and claim resolution is preferred
• Familiar with software such as Word, Excel, Web Browsers and Browser based web applications. Salesforce knowledge preferred
• Excellent written and verbal communication
• Availability to work an 8 hour shift between the hours of 8am – 6pm
• Accessibility to secure, quiet work space with high-speed internet to work remotely
• Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes:

• Ability to multitask, and identify areas of priority.
• Ability to provide feedback in a positive, constructive manner.
• Problem solver.
• Process oriented, but able to think outside of the box to solve issues.
• Trustworthy, and confidential.
• Team player, focused on creating strong team morale.
• Strong leadership skills.

Customer Service Representative

Service/Support Remote, United States 2023-855

Description

At Spoonflower (part of the Shutterfly family of brands) our mission is to inspire iniduals to make, buy and sell unique products built around color and pattern. Our e-commerce website makes it possible for iniduals to create, sell, and shop for unique fabrics, wallpaper, and home dcor. Spoonflower’s global marketplace connects our customers to more than 1 million designs by independent artists from around the world.

The role of the Customer Advocate is to serve our rapidly growing community of designers, sewists, and fabric lovers. Spoonflower has a special relationship with the community that uses its service. Our relationship with our customers is our most important marketing tool and we rely upon an engaged and positive relationship with the Spoonflower community in order to grow. Creating positive interactions with customers while still managing time effectively is one of the primary skills of a Customer Advocate.

Essential Position Functions

• Handling inidual communications with members of the Spoonflower community via email, chat, and phone.
• Providing information about our products, services, and order status.
• Supporting customers who need assistance uploading and preparing digital images.
• Potentially supporting higher needs customers like small business owners and Pro members.
• Contributing content to our help pages, blog and elsewhere.
• Resolving issues using good judgement, sensitivity, and quick thinking.
• Providing feedback to the engineering, product, marketing and operations teams about product, promo and technology challenges

Job Requirements and Qualifications

• Ability to work within Eastern Time Zone hours
• 1 – 2 years of customer service experience answering customer service tickets.
• Experience with Zendesk and Microsoft is desired, but not necessary.
• Outstanding writing skills. Must have a solid grasp of grammatical rules, the ability to properly construct sentences and to write clearly and concisely while still communicating the entirety of the message. A writing assessment is a part of the application process.
• A positive outlook and a collegial and professional attitude.
• Ability to communicate and collaborate with customer service teams and other departments and companies within the Shutterfly family of brands.

Supporting a erse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.

The compensation package for this role is based on multiple factors, such as job level, responsibilities, location, and candidate experience. The base pay ranges included below are specific to the locations listed, and may not be applicable to other locations.

California : [$18.90-$26.80]

This position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks. More details about our company benefits can be found at https://shutterflyinc.com/benefits/

Customer Service Representative

Fitness (Remote. $15/hour)

Customer ServiceRemote, United States

Description

American Specialty Health is searching for exceptional customer service professionals to join our high-volume call center to assist our members by providing exceptional customer service nationwide for our Fitness Programs. By responding to customers’ inquiries and providing information regarding all aspects of the members’ association with ASH, this position will play an integral role in supporting our company’s mission to empower iniduals to live healthier and longer.

Full-time and part-time regular employees: starting pay at $15/hour with potential of $16/hour within first year, plus merit. Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12 and 24 months.

Seasonal workers and temporary employees: Starting pay at $15/hour.

Remote Worker Considerations

Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download speed of 50 Mbps and 10 Mbps upload speed).

Responsibilities

• Demonstrates knowledge and understanding of all ASH Fitness products and programs.
• Answers incoming calls on the ASH telephone system in a professional, accurate, timely and courteous manner.
• Ascertains the nature of the call and records information in the appropriate system.
• Provides answers to member questions by following standard policies and procedures.
• Interacts in a positive, respectful manner and establishes and maintains cooperative working relationships with internal and external customers.
• Coordinates collection of necessary information, including member co-pays or payments when necessary.
• Forwards documentation to Research Team for follow up if issue requires additional action.
• Analyzes information, problems, issues, situations and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs.
• Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers.
• Handles all issues requiring additional action within the necessary timeframes.
• Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely manner.
• Exercises strict confidentiality in all matters relating to the member experience with the Fitness program.
• Attends and participates in meetings to discuss issues and foster teamwork among department personnel.
• Responds to requests from other ASH department personnel, contacting clubs and members as required.

Qualifications

• High school diploma or equivalent required.
• One-year experience performing customer service duties; inbound call center experience preferred.
• Experience in healthcare preferred.
• Basic experience with MS Office.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified inidual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

Customer Support Advisor

• Customer Service
• Remote job
• Job openings
• Customer Support Advisor

Job description

Who are we?

Pronounced “You and I”, UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do in order to get more visibility, customer leads, and sales.

UENI is a SaaS platform for Small Business Owners. Unlike DIY website builders that only provide a toolkit but expect the business owner to do all the work, we combine technology with human support and do all the work for them. Website, SEO, Google My Business verified listing, hosting, custom domain, and 1-1 coaching are just some of the services we offer, at a price point much more affordable than any digital agency would. A Small Business Owner can join our platform without knowing anything about computers and, 3 days later, have a state-of-the-art online presence that puts big brands to shame.

Already trusted by over 600,000 thousand small businesses across 11 countries, UENI is the one-stop shop for all the tools a small business needs to grow. Founded in 2014, we have already raised over $30 million from Angel Investors.

Working Hours: 9am to 6pm Pacific time. 5 days per week with occasional working weekends.

Please note that this is a contract role.

Responsibilities:

• Answer a variety of customer queries via different channels, including live chat, e-mail, and phone.
• Reach sales & retention targets to ensure the customer experience is maximized.
• Educate our growing customer base in the use of our tools and the technology which backs it up.
• Become an expert in every aspect of our products & be a true advocate for our customers.
• Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency
  • This is an important one, you will have a voice in how we operate, and you will be given the credit you deserve for your success.
• Investigate technical issues and provide ideas for fixes.

Requirements

• Fluent in English
• Native Spanish (Latin America)
• Experience working remotely is an advantage
• Experience of working in, or a desire to work for a startup company (We care about what we do and we work hard).
• 1+ years in a Customer Service role responding to large volumes of emails and chats.
• Strong communication skills, some of our team members are located in other offices.
• Experience in ticketing and/or live chat software is desirable (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.)
• Genuine desire to create the best customer journey possible.
• Able to explain complex concepts in easy to understand language.
• Portuguese (Brazil) is desirable

Airbase is hiring a remote Customer Success Manager, Mid Market. This is a full-time position that can be done remotely anywhere in the United States.

Airbase - The only comprehensive spend management platform for small and midsize companies.

Customer Support Quality Assurance Analyst

Location

Global

Type

Full time

Department

OperationsSupport & Services

Who we are and what we do

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven iniduals spanning over 100 countries. Our unified yet erse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of Deel’s success story?

A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a erse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel the market leader in international payroll and compliance.

About the Role

A Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our Chat Support Agents who deal with our existing and potential users. The QA will monitor chat interactions to assess the support agents’ behavior, proactivity, accuracy, performance, and conformity to Deel’s policies and procedures.

You will assist in developing, creating, and implementing the quality processes and procedures; as well as making recommendations for enhancements to training materials and knowledge base as needed to enhance the overall Deel customer experience.

Duties

• Review and conduct QA on support tickets against the set scorecard, providing feedback and improvement guidelines to agents
• Review DSAT tickets and provide an overview of issues and improvement opportunities to team leads
• Work on root cause analysis
• Identify trends, patterns and gaps in agent, pod and overall Support performance and proactively communicate them to relevant POCs
• Collaborate with Enablement, Training and pod managers to address and remedy trends or gaps detected on pod and Support levels
• Collaborate with Team Leads to address and remedy trends and gaps on agent level
• Support Team Leads in executing the Performance Improvement Plans

Requirements

• You have 2-3 years of experience in a QA role (Tech, FinTech or HR environment is a plus)
• You have experience conducting KPI analysis, especially CSAT/DSAT
• You have experience in root cause analysis
• You have experience in working on product and process improvements in collaboration with teams like Product and Operations
• You have a strong focus on soft skills, possess excellent communication skills and know how to deliver feedback in a constructive way
• You have ability to investigate complex issues to identify root causes and give both in-depth and high-level overviews, as well as improvement recommendations
• You have an analytical mindset and can identify trends and patterns
• You have a hard-work ethic, integrity, and a deep sense of accountability in managing your workload independently while maintaining high quality and volume of work output independently (Having worked before in an remote environment is a plus)

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

At Deel, you’ll enjoy:

• Computer equipment applicable to your role
• Stock grant opportunities
• Additional perks and benefits based upon your employment status and country
• The ability to choose where you work whether it be your home, the beach, or a WeWork

Customer Service Representative

atlanta, georgia(remote)

$16 – $16.25 per hour

temp to perm

high school

shift: First

work hours: 8 AM – 8 PM

category office and administrative support occupations

reference AB_4222704

Job details

Randstad is seeking qualified professionals for a Remote Healthcare Call Center role we have available to work remotely with a Fortune 500 Healthcare Provider located nationally in the United States. If you have previous experience working in a call center setting and are flexible to work between the hours of 8:00 a.m. to 8:00 p.m. EST, please apply online for consideration!

Location: Remote

Hours: 8:00 a.m. to 8:00 p.m. EST Rate: $16.25 per hour

Responsibilities

• Representative will work directly with the members.
• Responsible for building rapport and educating members on their available options, including but not limited to, facility or screening options, preventative screening services available to them, or other alternative treatment options.
• The intent is to assist the member in selecting the option that best pertaining to them.
• Conducting research on each case, reaching out to the physician’s office, making out bound calls to our members, and fielding incoming calls from members
• Track and communicate system errors in an expediential and thorough manner
• Self-report metrics successfully and regularly
• Take requests for care management from patients, physician offices or imaging centers
• Research issues regarding the certification process and forward to the appropriate parties.

Skills

• Follow-up
• Customer Service
• Active Listening
• Adapting to Change
• Interpersonal Sensitivity
• Client Service
• Customer support
• Customer Relations
• Basic Software Skills
• Empathy

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Webflow is hiring a remote Customer Support Associate - Billing & Accounts (Weekends). This is a full-time position that can be done remotely anywhere in Ireland or the United Kingdom.

Webflow - Responsive web design tool, CMS, and hosting platform.

Call Center Investigations Specialist

MultiPlan United States of America (Remote) Full-Time

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client’s needs and tailoring innovative healthcare cost management solutions.

Our commitment to ersity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent inidual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!

This position will take a high volume of inbound calls to process a paperless health insurance subrogation caseload by investigating potential cases and pursuing med-pay, no-fault, liability, and workers’ compensation recoveries. This position’s work environment is team-orientated. The incumbent will coordinate efforts with other members of the subrogation team to maximize recoveries.

JOB ROLES AND RESPONSIBILITIES:

JOB SCOPE:

The incumbent works under general supervision while keeping the needs of external and internal customers as a priority when making decisions and taking action. The incumbent communicates across a base of clients, members, and their employers. The successful inidual in this role must be open to feedback, teamwork, and show a keen interest in contributing ideas to improve existing departmental processes. Decision making in the role is limited and must fall within established guidelines and may often end up being escalated to higher levels.

The salary range for this position is $17 – $18.50. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

Job Requirements:

JOB REQUIREMENTS (Education, Experience, and Training):

* Minimum high school diploma and one (1) year experience in an analytic or claims environment. Bachelors’ degree in a relevant field is strongly preferred.

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

• Medical, dental and vision coverage with low copay & deductible
• Life insurance
• Short and long-term disability
• 401(k) + match
• Generous Paid Time Off
• Paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Summer Hours

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please

Job Snapshot

Employee Type

Full-Time

Location

United States of America (Remote)

Job Type

Insurance

Experience

Not Specified

Worldcoin is looking to hire a Customer Experience Analyst, App Support Operations (EMEA) to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Care Specialist

REMOTE

GO-TO-MARKET

PART TIME

REMOTE

Journey Clinical is on a mission to transform the growing mental health crisis by accelerating the adoption of frontier treatments that lead to lasting improvements in clinical outcomes. We have built a turnkey healthtech platform to safely and effectively expand access to a powerful modality known as Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP). In our patient-centered collaborative care model, licensed psychotherapists in the network take on the psychotherapy, while Journey Clinical’s in-house medical team takes on patient eligibility, treatment plan and outcome monitoring. Our platform gives psychotherapists passionate about PAP the infrastructure and support required to become empowered KAP providers, while enabling higher standards of patient care and enhanced clinical outcomes.

We have recently closed a successful Series A round led by Union Square Ventures, and are backed by a number of top-tier investors including AlleyCorp, Fifty Years, Able Partners, Gaingels, Palo Santo, PsyMed Ventures, Coalition Operators, Christina Sass co-founder of Andela, Edvard Engesth, MD co-founder of Nurx and, Hans Gangeskar co-founder of Nurx.

We are building an open-minded and inclusive workplace where you will have the opportunity to grow and collaborate with a erse team of high performing iniduals. Our team combines extensive experience in business and healthcare. We are mission driven and strive to make the workplace stimulating, ethical, rewarding, and fun. Together, we will be working at the cutting edge of a groundbreaking field that is reshaping mental health and we will make a direct impact on people’s lives.

Here’s what you’ll do day-to-day:

– Manage day-to-day customer requests through a shared mailbox and member support across multiple channels (SMS, phone, emails)

– Provide coaching to existing users to adopt the JC platform (e.g. layout success criteria and co-create relationship-specific success plans with measurable objectives with clients)

– Execute new member onboarding walking clients through the JC technology platform

– Bring feedback and share insights with the team to generate new product ideas and requests

– Work with your direct manager to (i) identify at-risk customers (ii) execute experiments with A/B testing and document playbooks to improve platform adoption (iii) and escalate open questions and concerns Collaborate with cross-functional teams to drive continuous process improvements and deliver a world-class support experience

Here’s what we’re looking for:

– 3+ years in Customer Success, Relationship Management, Account Management, or similar role in a customer-centric environment

– 1-3 years of experience in an early-stage startup environment (prior to series B)

– Prior healthcare experience with an understanding the regulatory landscape

– Ability to coach and mentor others to achieve expected outcomes while being empathetic

– People-first mindset with a desire to help our customers reach their goals

– Highly organized and detail-oriented

– Great listening and relationship-building skills

– Exceptional verbal and written communication skills where you can craft compelling and concise messages to explain concepts and provide feedback in a positive-active manner

– Demonstrated experience collaborating with internal teams where you thrive in collaborative environments and enjoy problem-solving

– Demonstrated ability to learn quickly, iterate, pivot, and move fast with flexibility and adaptability; is not afraid of change but embraces it as an opportunity for innovation and personal growth

– Data-driven approach to success using KPIs and analytics to measure goals

– Comfortable using tools to complete day-to-day tasks including G-suite, Zapier, Hubspot, stripe, Helpscout, Calendly or Squarespace, Typeform, etc.Self-starter who gets a kick out of building a new product, and is comfortable working without guardrails

Here’s what we’re offering:

– Fully remote role

– Flexible working hours

– Competitive hourly pay

– Growth opportunities and a high level of freedom

– We aim to set our team members up for success and offer a clear path for career advancement and personal growthKetamine-assisted psychotherapy (KAP) training and mentorship given by leading industry experts

– Work with a team of industry leading experts, who are highly collaborative, disciplined, and who have fun working together

– The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic assisted psychotherapy and make a positive impact on the lives of 100M+ people who are suffering from depression and anxiety in the US today!

Title: CORT – Outside Repair Admin Agent I – CORT – Remote

Location: United States

Monday – Friday, 8:00am – 4:30pm, depending on time zone

Parts, invoice and SRT experience preferred

Will be handling repairs for all units assigned to CORT, that need to be repaired at outside OEM Vendors

Summary

The Outside Repair Agent will be part of centralized support team that will receive intake forms from field operations teams to handle mechanical issues that need to go to an outside vendor/dealer for repair. Agent will be responsible to schedule service for truck and trailer mechanical failures, review and submit warranty as needed, assist with service related questions and set up and document necessary information in the case management tool. The Outside Repair Agent must be able to deliver outstanding customer service to ensure every Ryder branch and Ryder customer receives the best customer service experience.

Essential Functions

• Customer Service: Assist customers who are experiencing a vehicle breakdown. Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates. Improve the quality and consistency of customer communications and ensure customer’s expectations are met. Make assessments to the case and workflows to determine if all internal processes and procedures are being followed. Function as an account specific team member with a greater understanding of customer specific parameters. Drive improvement of Customer Satisfaction Index (CSI) scores
• Work Flow Management: Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times. Coordinate with on-call technicians, rental counter team, and the customer s drivers and dispatch teams to identify repair requirements and available substitute units. Coordinate outside repair with vendors and customers
• Administrative: Effectively handle all incoming calls and follow up calls. The candidate will be able to mentor and groom CSCI agents as they are onboarding to include assist with the needs of the training department as opportunities present themselves. Will assist with shift lead role as needed if and when the departmental leadership team deems it necessary. The candidate will work closely with leadership to identify process improvement opportunities. Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc. All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews

Additional Responsibilities

• Contribute to making the call center a great place to work
• Display a courteous and positive attitude daily
• The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays
• Have the ability to be multifunctional across all aspects of the call center operation from one business to the next
• Performs other duties as assigned

Skills and Abilities

• Detail oriented with excellent follow-up practices
• Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
• Strong verbal and written communication skills
• Apply effective phone skills
• Capable of multi-tasking, highly organized, with excellent time management skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Strong computer skills including typing, spreadsheets, word processing software, and CRM applications advanced required

Qualifications

• H.S. diploma/GED required General H.S. subjects
• Three (3) years or more experience in Customer Service with issues resolution experience required
• Strong computer skills including typing, spreadsheets, word processing software, and CRM applications advanced required

Title: Customer Account Coordinator (Open to remote)

Job Requisition ID: 265096

Location: Olathe, Kansas, United States, 66061

Category: SUPPLY CHAIN MANAGEMENT

Description:

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill’s global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s animal nutrition and health business, where we improve lives through better nutrition. Our team researches, innovates and creates solutions that deliver healthy results for our customers.

Job Purpose and Impact

The Customer Account Coordinator will execute a limited scale of customer service activities for a single site team. In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Participate in executing customer service strategies.
• Inform customers about order status, invoices and other standard information needed to complete the sale.
• Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned

#LI-AB3

Job Information

Relocation assistance will not be provided for this position.

The expected salary for this position is $40k. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance.

At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellness to learn more (subject to certain collective bargaining agreements for Union positions)

Location: Open to remote within the US only

Qualifications

MINIMUM QUALIFICATIONS

• High school diploma, secondary education level or equivalent
• Minimum of four years of related work experience

PREFERRED QUALIFICATIONS

• Willingness and ability to work in a fast paced environment
• Ability to work with cross functional teams

Equal Opportunity Employer, including Disability/Vet.

Care Coordinator – Remote

Location: United States

About the Role:

The Unite Us Care Coordinator is responsible for supporting Premium customers by utilizing the Unite Us Platform and offering the support and guidance needed to provide quality care coordination. Care Coordinators are platform experts that interact directly with clients seeking services and with the partners that provide resources and support to Care Coordination customers’ clients.

Care Coordinators are Unite Us Platform experts and have the ability to conduct client needs assessments and assist clients in identifying social determinants of health resources to meet their needs.

Unite Us believes that an inidual’s health journey can start anywhere in the community, and you can help us support both the client and community partner’s care journey experience.

What You’ll Do:

• Follow contractual requirements for Care Coordination customers’ clients who may be seeking assistance in areas such as housing, transportation, mental health, employment, benefits, financial assistance and other services
• Conduct basic intake and needs assessment for clients seeking assistance
• Connect clients with the most appropriate services based on their needs, eligibility, and geographic preference
• Correspond with service providers to facilitate a seamless experience for clients seeking services when applicable
• Conduct follow-up with clients and service providers to ensure receipt of services/benefits
• Provide supportive feedback to community-based-organizations serving Care Coordination clients to ensure network standards are met
• Continuously expand knowledge of community resources, services and programs to understand community issues and build relationships with other users of the Unite Us platform

You are a great fit for the role if:

• Experience in navigating social or healthcare services as an inidual, case manager, social worker, care navigator
• Empathy and passion for helping vulnerable populations
• Quick learner who is excited to become an expert in new technologies
• Ability to set priorities and work independently while following standard operations procedures
• Friendly and compassionate; comfortable communicating directly with clients in need and community based organizations
• Resourceful and fast-paced; able to conduct quick, exhaustive online research

Our Mission:

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the iniduals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Environmental Job Requirements and Working Conditions:

• This position is full-time, remote, and US-based only.
• Our target range for this position is $22.00 -24.00 p/hr. This salary range represents our national target range for this role. Some geographic areas may have higher target ranges.
• This position may require up to 10% travel.

If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.

#LI-REMOTE

Splice is hiring a remote Customer Experience Agent. This is a full-time position that can be done remotely anywhere in the United States.

Splice - Building a creative ecosystem for music producers.

Title: Customer Support Specialist

Location: Remote

About Ceros

Join us as Ceros embarks on the next chapter in our mission to unlock creativity. Ceros is evolving into an essential resource and destination for professional creatives the world over. Our growing suite of cloud-based tools empower professional creators to push beyond their design boundaries and even transform the way they collaborate with their teams.

Today, our products power some of the most engaging experiences on the web. In 2021 alone, interactive content created with Ceros Studio from landing pages and pitch decks to interactive social media has been viewed more than half a billion times. In the meantime, more than 3 million comments have been added to digital content using Markup, our new visual collaboration tool.

Working at Ceros means having an impact at scale. Our products and services are leveraged by top tier brands such as Mashable, Bloomberg, Red Bull or Pinterest and are loved by more than 500,000 users. And we are building something even bigger and better: the creative operating system of the future.

We are backed up and well-funded by top-tier investors including Sumeru Equity Partners, Grotech Ventures, Greycroft, and Starvest Partners.

We are remote first forever with a 4 day workweek that finishes every Friday at 1pm.

The Role

As a member of Ceros’ Customer Support team, you will be part of a rapidly-growing software startup. You will act as the front line of support for Customers all around the globe, helping them learn and thrive on the Ceros platform via live chat, email, and screen shares. Your primary focus will be to help customers who have questions about the Ceros Studio and other aspects of the Ceros platform. Your day to day will include answering questions from customers about creating content, troubleshoot any issues customers may have, and (where necessary) work with our Product team to triage and document any software defects that you find.

Key Responsibilities

• Answer technical questions from clients and teammates via live chat and email
• Work side-by-side with clients in the Ceros platform to help achieve their project goals
• Escalate advanced questions or issues through appropriate channels
• Identify opportunities for client training and development
• Become an expert on Ceros and stay up to date on new features
• Identify and report product improvement ideas from clients
• Perform other operational and administrative support as requested by the business

Practical stuff we anticipate you having

• Experience working in common design programs such as InDesign and PhotoShop
• Previous experience working in a Customer Support role
• Working knowledge of HTML, CSS, and JavaScript helpful, but not required
• Ability to communicate advanced technical concepts to a non-technical audience
• Ability to think on your feet and solve problems quickly
• Excellent communication, typing, and grammar skills
• Understanding of DNS and the fundamentals of the internet
• Ability to troubleshoot basic internet networking problems
• Must be a self-starter with a strong sense of accountability
• Experience working with cloud-based design tools is a plus
• Relentless passion and contagious enthusiasm

What we’re looking for from the heart

• Creativity – You find a way
• Authenticity – You take your job more seriously than you take yourself
• Passion – You give a shit
• Courageous honesty – You speak up and push boundaries
• Respectfulness – You keep things civil
• Curiosity – You want to learn new things
• Human whisperer – You listen and seek to understand by asking questions before responding
• Time traveler – You prioritize consciously and use your time wisely and efficiently
• You practice empathy and accountability

Key Things to Know

• This is a full-time position
• This is a remote first role

Compensation

• Ranges from $55,000 – $65,000 base salary
• Pay range varies depending on qualifications and experience

Benefits

• Competitive Salary
• Stock options
• Premium health insurance
• 401K match
• Paid parental leave
• Unlimited vacation days
• Sick Days
• Wellness Fridays (Half Day Fridays)
• Excellent gear (Macbook Air, external monitor, etc.)
• Stipend for the home office set up
• Growth and Learning opportunities within the company
• Virtual experiences in which Cerosians can collaborate, educate, and create social connections with one another

At Ceros, we are deeply committed to the recruitment, retention, and growth of erse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering ersity across our company.

Pay range varies depending on qualifications and experience

Base Salary

$55,000$65,000 USD

Help Desk Manager

locations US – Remote (Any location)

time type Full time

job requisition id 6394

Job Family: User Support (Digital)

Travel Required: None

Clearance Required: Ability to Obtain Public Trust

Guidehouse Digital is seeing a Help Desk Manager. This position requires a hands-on technical leader who is responsible for the delivery of a superior customer support experience for the internal and external user community. The manager is expected to lead and guide the Help Desk team with complex technical issues while meeting Customer Satisfaction and Service Level Agreement metrics. Additionally, the Help Desk manager must have strong leadership and communication skills to lead their team to exceed performance expectations.

The work location is currently remote. Future work location can be in our Rockville, MD office or remote- anywhere in the United States.

What You Will Do:

• Manage the help desk team and evaluate performance.
• Establish work schedules, approve timecards, and maintain employee attendance and performance records for direct reports, on a weekly, monthly, quarterly, and yearly basis.
• Conduct performance analysis utilizing the system and human-generated data
• Recruit, train, and support help desk analysts and technical support teams by recommending necessary improvements.
• Delegate work assignments, set expectations, and monitor delegated activities
• Contribute to improving customer support by actively responding to queries and addressing survey complaints.
• Establish best practices, and team goals and lead staff to achieve desired results while being accountable for team performance.
• Define and implement processes and procedures for supporting internal and external users.
• Evaluate end-user processes to identify areas of improvement.
• Develop daily, weekly, and monthly reports on the help desk team’s productivity.
• Foster positive end-user relationships and drive customer satisfaction.
• Promote continuous improvement of both Tier 1 and Tier 2 support teams.
• Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.
• Gather and report operational metrics, accomplishments, and priorities for monthly Technical Status Review meetings.
• Ensure accurate and timely escalation of user issues for ticket resolution.
• Effectively lead team effort and integrate skills and strengths of iniduals across teams and projects and organizational success.
• Prepare and present employee monthly appraisals, mid-year, and annual evaluations
• Coach, develop, and mentor staff and oversee group activities and productivity
• Establish work schedules, approve timecards, and maintain employee attendance and performance records for direct reports
• Monitor and manage inidual team performance, metrics, service levels, and quality to ensure customer satisfaction
• Present monthly and quarterly productive metrics to federal and program leadership

What You Will Need:

• BS degree with a minimum of 7 years of Help Desk/Call Center management experience.
• Proven work experience as a Help Desk/Call Center Manager (leading a team of 20+ people) and handling 50,000 tickets/year.
• Have experience Supervising employees; including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, etc.
• Have a solid understanding of contact center technology (ACD, CTI, QA, IVR, and KPI) with a preference for deep knowledge in at least one.
• Customer-service oriented with a problem-solving attitude
• Strong written and verbal communication skills, including the ability to present monthly metrics to the senior leadership team.
• Ability to work independently and manage multiple task assignments.
• Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.
• Able to analyze data and make data-driven decisions.

What Would Be Nice To Have:

• An advanced degree
• Ability to work independently and manage multiple task assignments.
• Strong understanding of Salesforce Lightning and Amazon Connect
• Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.

The annual salary range for this position is $0.00-$0.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a erse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting or via email. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Customer Support Specialist

REMOTE

Remote, Arizona, United States

Customer Success

Full time

Description

LawLytics is the leading provider of website management software for small law firms. The LawLytics platform empowers attorneys by providing the easiest and most efficient way to start, improve and maintain a successful law firm website.

This is a fully remote position. Only candidates based in the United States will be considered.

As a Customer Support Specialist, you will ensure a positive experience for every client as you answer questions about our platform, troubleshoot technical problems, conduct one-on-one member training sessions, and provide strategic guidance. This is an exciting role with evolving responsibilities, including:

• Interacting with customers via phone, email, and video calls
• Collaborating on product update communications and process improvements
• Training LawLytics members on the use of our platform
• Identifying and escalating priority issues to the product team

You should apply if you:

• Have at least one year of tech industry experience
• Know how to find answers quickly (Google is your friend!)
• Have worked with CRM software (we use Salesforce)
• Are able to effectively communicate with less-than-tech-savvy customers

You’ll stand out if you have:

• Experience supporting a website platform product
• Knowledge of SEO and content marketing
• Prior experience in the legal industry
• HTML & CSS skills (bonus points for JavaScript)
• Proficiency speaking Spanish

Why work at LawLytics?

We are a erse team with a great culture, and our company is experiencing rapid growth. We offer competitive pay, generous PTO, 9 paid holidays per year, medical benefits, and more! Visit our website to learn all about us: lawlytics.com/about

NOTE: Only US-based candidates are eligible for this position.

Loom is hiring a remote Customer Success Manager. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Loom - Free screen & video recording software.

Circle is looking to hire a Senior Paralegal to join their team. This is a full-time position that can be done remotely anywhere in the United States or on-site in Boston MA.

SureSwift Capital is hiring a remote Customer Happiness Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

SureSwift Capital - Creates optimal outcomes for founders of bootstrapped SaaS businesses.

iubenda is hiring a remote Customer Success Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

iubenda - Privacy & cookie policy generator for websites and apps.

Title: Customer Support Specialist

Location: US-Remote

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with erse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that ersity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.

Job Description

Higher Logic is seeking an on-site Customer Support Specialist to join our Customer Services & Support team in our Arlington, VA office. This key team member delivers first-tier application support, and handles the initial research, troubleshooting and resolution of customer issues.

The successful candidate is technology-literate, loves detective work, relentlessly pursues the full answer and is able to see the connection between different pieces of software or technology components. This person must also display a positive, proactive ‘customer-first’ approach, and is adept at conveying difficult concepts in terms that a non-technical user can appreciate and understand.

The Customer Support Specialist demonstrates exceptional customer service and organizational skills, and handles multiple priorities and responsibilities. Finally, applicants must also be self-directed, able to learn independently, and possess good time and task management skills.

Qualifications:

• Bachelor’s Degree or equivalent technical training and professional work experience.
• 2-3 years of recent technical customer service experience.
• Basic knowledge of standard web technologies, browsers and web applications.
• Excellent analytical and troubleshooting skills.
• Possess strong time and priority management skills and is able to meet and manage deadlines.
• Exceptional verbal and written English communication skills.
• The preferred candidate will also be familiar with contact center ticketing and service systems.

InVision is hiring a remote Customer Advocate, Tier 1 Support. This is a full-time position that can be done remotely anywhere in the United States.

InVision - World's leading prototyping, collaboration & workflow platform.

vidIQ is hiring a remote Creator Support (Customer Support) Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

vidIQ - Chrome extension for YouTube video creators.

Title: Customer Service Representative

(Remote)

Location: Remote United States

Hi there! We’re PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we’re off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!

Customer Service Representative

SHIFT: Tuesday – Saturday 2:30- 11:00pm ET

Why We Need You

• Responsible for the transaction processing associated with the operation of the Customer Service Communications Center and the Field Service organization.
• Monitoring the notification of Field Service personnel and communicating any issues to CSCC management.
• Screening and routing of telephone calls from customers and employees, and filing.
• Must be able to work a variety of shifts, including weekends and holidays
• Logging all customer issues in the Service Management System.
• Maintaining housekeeping standards.
• Conducting customer satisfaction surveys; update current job skills regularly; ability to perform to defined standards and carry out special work assignments.
• Work in a team environment while participating as a team member focused on continuous improvement and total customer satisfaction.
• Mentoring and training new Customer Service Representatives
• Provide information to all customers when required.
• Analyze the urgency of a customers’ problem; interface with all customers, which requires tactful and discreet communications skills.
• Additional contacts are PAR and third-party service management and field engineers.

What We’re Looking For

• High school diploma or equivalent.
• One year of customer service experience.
• Experience in dealing with multi-line and heavy phone volume.
• Advanced typing and basic computer skills.
• Excellent communication skills.

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to iniduals with disabilities in accordance with applicable laws. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor’s website.

Title: Manager, Member Support

Location: Remote

Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2022. We expect 2023 to be our best year yet.

Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.

We value our iniduality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring erse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA, and if you like what you see, please read on!

Job Description

• Ensure the highest level of customer service and professionalism by the Member Support staff
• Quality monitoring to ensure a high level of service performance through continuous coaching that will result in gradual development and improvement of Member Support agents

• Ensure that all internal policies and procedures are followed, escalate inefficiencies and discrepancies as they arise
• Maintain training methods for timely and efficient execution of departmental goals. Be cross trained in all pertinent functions/areas
• Be meticulous about details. Our team works as a collective unit in order to ensure top notch customer service. This means that we may have multiple teammates address the same issue and we require details notes on all interactions with our members and partners

Primary Responsibilities

• Lead a team of 10-12 Member Support associates

• Managing performance across a team of Member Support associates, coaching them to reach their set goals and grow their platform knowledge
• Develop & coach your team through weekly 1:1s, biannual reviews, quality assurance, and helping your team attain both personal & professional career goals
• Iterate on current Member Support processes, and scripts to increase efficiencies
• Collaborate cross functionally with key partners in Account Management, Biz Ops, Product, and Marketing to continue improving the overall customer experience

What We’re Looking For

• You have 3-5 years of experience leading Support teams with high level of accountability in a B2B industry
• Pristine written & verbal communication skills – this job does require both phone and email communication across all teams
• A quick learner ready to grasp our systems, processes & procedures
• Ability to problem solve and work on several projects simultaneously while continuing to provide quality work
• Experience with Salesforce.com (CRM) strongly preferred

• Forward thinker with the capacity to be creative in developing new ideas and implement proven methods for the team
• A leader with high expectations of each of their team members and isn’t afraid to have challenging conversations to coach towards inidual and team goals
• Able to work quickly and efficiently while still being thorough

Cash compensation:

• The base salary for this role is $70,000-$85,000 per year. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above.

Remote Opportunities:

• This role is eligible for remote work. Hotel Engine is authorized to do business in all 50 states.

Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.

As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

• Competitive base salaries
• Annual performance bonuses
• Stock options for all associates + performance-based stock options
• Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
• 401(k) plan with a match program
• Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
• Paid parental leave and family medical leave
• Hotel discounts through our exclusive platform
• The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.

Customer Support

Remote

At SmartDreamers, we are building the next generation talent software. We believe that the connection between talent and companies should be simplified and improved. We are dreamers with a plan: to build the best recruitment marketing software in the world.

We are very proud to have leading companies such as L’Oreal, Infosys, UiPath, Genpact, Givaudan, and many others as customers. Every day, thousands of interactions between candidates and companies are deployed, tracked, and optimized with the SD software.

In our go-to-market global journey, we are building a world-class customer support team. At the center of our activities sits our customers. Human interaction comes first – software second. Today, we are searching for the next dreamer who will join the journey.

Role

• Achieve and maintain expert knowledge on our product;
• Handle customer inquiries in a timely manner;
• Guide customers through teaching them how to use SmartDreamers and help them troubleshoot issues through video call, email, ticketing, live chat;
• Drive retention and growth among our customers by understanding their business needs and helping them succeed;
• Collate customer feedback and communicate this to the product team;
• Represent the “voice of the customer” within the company – to provide input into every core product, marketing, and sales process;

Profile

• Experience in customers support (SaaS industry);
• Hands-on experience in digital technologies;
• Excellent verbal and written communication skills, highly organized, collaborative, and detail-oriented;
• Fluent written and spoken English;
• Digital Marketing skills are a plus;
• Comfort in a startup environment as we move quickly and wear many hats.

Customer Solutions Representative [Contract]

San Francisco, CA, Durham, NC, or Remote Anywhere in the Continental U.S.

Founded by educators and technologists passionate about improving education, Clever is on a mission to connect every student to a world of learning. Already used by more than 70% of U.S. K-12 schools, Clever brings all applications into one secure portal and provides single sign-on for everyone. With the leading network of digital learning providers, Clever makes school more engaging, personalized, and fun.

We are looking for Customer Solutions Representatives to help us deliver outstanding customer experience for our school district and application partners through fast, friendly, and personalized technical support.

If you’re interested in connecting with customers via email and phone calls, growing knowledge of the EdTech industry and Clever’s product, and creatively solving technical issues, this is a great opportunity to do all that while connecting every student to a world of learning.

We have a highly collaborative and supportive team. We invest in our people. We have a robust 3-week onboarding program and then you’ll be in our Quality Assurance program for ongoing development. We want to make you successful, and have structures in place to support you!

WHAT WE’RE LOOKING FOR

• Experience in fast-paced customer-facing positions: you’ve worked email or phone support before and can independently assess, manage and prioritize support requests based on need (i.e priority levels, deadline) and risk.
• Passion for solving technical problems: you know how to work directly with customers to assess their needs and define technical solutions
• Comfort navigating ambiguity: you may encounter problems or situations that we have not seen before you’re comfortable with partnering with the customer and the Clever team to find a solution and then document our learnings.
• Excellent communication skills: you can explain technical concepts to both technical and non-technical audiences and can communicate and empathize with stakeholders to drive issues to resolution.
• Technical Prowess: you pick up new technology quickly and love learning how things work.
• Team player: you’re passionate about uplifting others to make sure your team and customers are successful.
• Bonus:
  • Believe in Clever’s mission of making it easy to bring great software to the classroom
  • Experience handling issues related to data imports and integrations
  • Experience working with Single Sign On (SSO) or have a basic understanding of SSO
  • Experience working with or in K-12 schools or districts
  • Experience with industry tools such as Salesforce, Slack, Guru, Confluence, Sigma, etc
• Ability to work 9am – 5:30pm PT, (Monday – Friday):
• Ability to work overtime mid-August through mid-September where it could be up to 2 hours of overtime a day (overtime paid at 1.5x hourly rate)
• Commitment to equity and belonging. At Clever, we believe the classrooms we serve and our company’s halls should be spaces that are erse, equitable, and inclusive. That is why we are committed to building erse teams, inviting every voice, and creating a safe space for everyone to be their authentic self. By fostering equity and belonging within our circles of influence, we unlock learning for ALL students.

WHAT YOU’LL DO

• Independently manage and prioritize high seasonal volume of customer support requests via phone and email from your inidual queue.
• Communicate with District Administrators and our Application Partners to resolve product related issues as our customers are getting their Clever accounts ready for the new school year.
• Utilize analytical and problem solving skills to investigate, test, and troubleshoot system features.
• Navigate and contribute to internal and external product documentation.
• Collaborate and support the team by sharing ideas and knowledge, being a reliable team member, and willing to help others when needed.

People Operations Specialist

Remote

Full time

REQ-2683

Job Overview:

Cambium Learning is currently seeking a dedicated, organized, and proactive People Operations Specialist to provide technical and operational support. The ideal candidate will demonstrate employee health & wellness benefits experience; high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.

Job Responsibilities:

• Responsible for day-to-day operational monitoring and maintenance of employee benefits programs such as 401k, medical, dental, and vision plans, COBRA administration, life insurance plans, disability programs, and other benefit programs that Cambium offers.
• Assisting with the maintenance of employee benefit information and payroll deductions in the Workday system and participating in Workday system configuration and testing related to Benefits.
• Reconcile and request payments for benefit invoices.
• Review and reply to all medical support orders, court orders, or requests for benefits information.
• Respond to requests related to time off balances and state regulated carryover/payouts at termination.
• Respond to employee requests via the Benefits help desk ticketing system.
• Review and approve enrollment events, process tuition reimbursement requests, Volunteer Service Time off requests, and various other change requests via the HRIS system, Workday.
• Assist with other projects and annual cycle activities such as open enrollment, as required
• Ability to perform all Benefits Analyst job responsibilities, duties, and expectations

Job Requirement:

• A minimum of 2 years of experience in the insurance industry, specifically in employee welfare benefits
• Organizational and time management skills to prioritize heavy workloads and meet time sensitive deadlines.
• Proven excellent customer service skills with the ability to develop solid relationships with team members and external contacts
• Experience maintaining confidential information in the best interest of both employee and company
• Working knowledge of ERISA, Employment law
• Ability to effectively communicate with all levels of the organization
• Exceptional attention to detail and ability to coordinate multiple stakeholder groups.
• Knowledge of Office suite applications including Sharepoint, PowerPoint and proven experience using Excel for data validation.
• Excellent analytical and project management skills.
• Experience using Google Docs, Monday.com and advanced Excel
• 1-2 years of experience using Workday Benefits

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

General Manager, Customer Care

• United States – Remote OK
• Full-Time
• Sales Leadership
• $100k – $125k

Job Summary:

The General Manager of Customer Care is responsible for helping SelectQuote continuously improve Customer Lifecycle Management processes, including meeting retention and cross-sell targets. This position will have global responsibility related to managing the Customer Care team, including supervising and coaching a team of Customer Care Managers, Supervisors, Trainers, and Customer Care Agents in all locations. This role works closely with department managers and ision executives across all three isions to project and report on the return on investment of various projects.

The successful General Manager of Customer Care needs to be able to effectively self-manage as well as interact with people from other departments to optimize processes. Additionally, this position will need to communicate effectively with other teams regarding issues related to process execution, issue resolution, key metric reporting and compensation.

The position will manage to key measurable objectives set by senior leadership. The position will leverage many competencies such as: verbal communication, time management skills, coaching, leadership skills, analytical mindset, attention to detail, and a drive to be successful.

Essential Functions:

• Plan, monitor, and lead the day-to-day operations of the Customer Care department
• Launch new workflows for Customer Care team across all three lines of business
• Achieve key performance metric targets established for the organization including but not limited to average talk time, cross-sell or pitch rates, transfer rates, quality assurance scores, revenue targets, customer satisfaction scores, occupancy rates
• Identify process/workflow/system improvements
• Drive and maintain agent efficiencies including identifying coaching opportunities
• Develop and encourage team building and employee career development through coaching, mentoring, and leadership
• Maintain open dialogue between all levels of company employees from executive leadership team to end users of various workflow initiatives
• Oversee the development and administration of incentive compensation calculation

Knowledge, Skills, and Abilities:

• Extensive knowledge of multiple insurance products
• Experience managing a large team of sales, customer care and/or operations professionals
• Proficiency with Microsoft Office suite, especially Excel and PowerPoint
• Excellent oral and written communication skills
• High level of self-motivation; ability to accomplish goals independently
• Strong organizational and time management skills

Training and Experience:

• Minimum 1 year internal sales or customer care management or 3 years related inside sales or customer care management experience
• Minimum 3 to 5 years of sales experience
• Experience working with multiple insurance products and/or lines of business strongly preferable
• Bachelor’s degree preferred

Benefits:

CUSTOMER EXPERIENCE ASSOCIATE

BUG OPERATIONS

San Francisco, CA or Remote (U.S.)

We’re a group of Customer Experience wizards here at Discord, and we’re looking for someone who is equally passionate about supporting our communities with that extra bit of care and problem solving magic! This teammate will be working together with our official Discord Testers staff, moderators and community to catch all the bugs in all the versions of our application and make sure they get squashed as soon as possible!

As a member of our team, you’ll be on the frontlines of supporting our official bug reporting community, managing our bug tracking system, and escalating these bugs to our engineering teams to help make the Discord experience the best that it can possibly be! If you’re looking for a supportive support team, join us!

What you’ll be doing:

• Working the Morning Shift on Monday to Friday (9AM to 6PM PT)
• Collaborate with our community to escalate bug reports to our engineering team to ensure rapid fixes for high severity issues
• Maintain our bug reporting system by testing reports for accuracy, verifying bug fixes, identifying priority issues, and tracking updates
• Help moderate our official community server and deliver timely, accurate, and thoughtful responses to our community’s questions
• Monitor our community’s sentiment and provide actionable feedback to cross-functional partners
• Educate and provide useful troubleshooting steps for technical issues that our community faces on the desktop, browser, iOS, and Android versions of our app

What you should have:

• A cover letter (This is mandatory!)
• Passion for supporting our communities with unwavering patience and empathy
• Excellent attention to detail
• Extraordinary communication skills – both written and verbal
• Strong problem solving and troubleshooting skills
• High level of confidentiality and discernment
• Technical aptitude with knowledge of Discord features, and desktop and mobile operating systems
• Experience with bug tracking programs (Asana, Jira, Phabricator)
• 1+ years experience with QA processes and procedures
• BA/BS or equivalent work experience

Bonus Points:

• Experience with support ticketing applications (e.g. Zendesk)
• Experience with using Discord’s testing builds (Discord Canary/PTB/Testflight/Android Alpha)
• Familiarity with moderating public community Discord servers
• Previous exposure in supporting web applications

The US base salary range for this full-time position is $68,000 to $73,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, inidual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Benefits and Perks

• Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
• Mental health resources and quarterly wellness stipends
• 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• Flexible long-term work options (remote and hybrid)
• Volunteer time off
• A erse slate of Employee Resource Groups
• Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!

Customer Experience Specialist

Remote

Full Time

Revenue

Entry Level

Talespin is building the platform to transform talent development and skill alignment for the future of work. Our spatial computing products deliver a new standard for learning and workforce data, empowering organizations and iniduals to make better talent and career decisions.

We’re specifically looking for a Customer Experience Specialist who will roll up their sleeves and lead from the trenches. As a key member of the revenue team, you will play a critical role in ensuring the successful launch and adoption of our products by providing training, support, and resources to our customers, while collaborating with cross-functional leaders internally to help solve customer issues. The ideal candidate is passionate about helping customers, identifying problems, and finding solutions. To succeed in this role, the candidate should have relevant customer-facing experience and a track record of solving technical problems.

In this role you will:

• Assist in the onboarding of Talespin products and services for assigned customer accounts, including product training, implementation, adoption, and satisfaction
• Maintain high-level customer-experience best practices, reduce friction through clear and concise product enablement methods, and identify areas of improvement with help from the customer success team
• Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings

• Maintain training materials, including presentations, user guides, and FAQs
• Monitor and analyze product usage data to identify trends and areas for improvement
• Collaborate with cross-functional teams to identify and address any technical or process-related challenges related to product onboardings
• Assist with customer trials and product demos
• Resolve customer support-related issues, questions, and concerns as dictated by company policies on both a reactive and proactive basis
• Escalate customer issues or questions to account managers where appropriate
• Report reoccurring issues to your supervisor
• Additional responsibility may be added as the role develops

Skills and abilities we are looking for:

• 1-2 years of experience in a support, training, account management, or customer experience role
• Strong technical aptitude and ability to learn complex products and technologies quickly
• Strong skills in verbal and written communications, strategic planning, and time management
• Problem-solving and process-oriented mindset
• Ability to work effectively across multiple departments in a remote environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred skills and qualifications:

• Bachelor’s degree or equivalent (preferred)
• 1-2 years of experience in product training and enablement (preferred)
• Experience with or interest in immersive tech (XR, AR, VR) (preferred)
• Experience in a technical support role (preferred)
• Experience with learning management systems and authoring tools (preferred)

The US base salary range for this full-time position is $50,000 – $65,000 + benefits. Our salary ranges are determined by role, level, and location. The range displaced on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, inidual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Talespin Reality Labs, Inc. “The Company” can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only. Talespin offers, medical benefits, two weeks PTO, six sick days, five bereavement days, observers over 10 national holidays, and is closed for a winter holiday break every year.

Anchorage Digital is looking to hire a Member of Client Experience to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Customer Onboarding Manager

Remote

Full Time

Customer Success

Experienced

Job Summary: The Customer Onboarding Manager will be responsible for conducting onboarding planning calls with new customers to understand their needs and guide them through the onboarding process. They will function as the initial point of contact for all new customers as they undergo their onboarding. They will also be responsible for providing product & service walkthroughs, early customer education, background gathering, as well as consulting customers on other needs.

Responsibilities:

• Conduct planning calls with new customers to gather key business information and guide them through the onboarding process.
• Develop and maintain a thorough understanding of the company’s problems, products and services to help tailor solutions that make sense for the customer
• Ensure customers have a positive experience during the onboarding process and are fully equipped to use the company’s products and services.
• Collaborate with internal teams to ensure a seamless onboarding process for customers, including liaising with our staffing team to make sure that accounts get staffed on time & our sales team to ensure that all accounts gets properly onboarded
• Follow up with customers who have not booked planning calls to provide guidance and support and ensure they are aware of the onboarding process.
• Maintain accurate records of customer interactions and progress through the onboarding process.
• Identify opportunities to expand revenue during the onboarding process
• Identify opportunities for process improvements and suggest changes to enhance the customer experience.
• Maintain customer health and satisfaction by addressing early customer issues, escalations, and cancellation requests
• Save customers who are looking to cancel during the onboarding process
• Submit staffing requests for each customer after their onboarding planning call so that they receive their hired talent or other services they purchased

Requirements:

• Bachelor’s degree in business administration, marketing, or a related field.
• Proven experience in customer service, account management, or a related field.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to work independently and prioritize tasks effectively.
• Familiarity with CRM software and other relevant tools.
• Positive attitude and ability to work collaboratively with cross-functional teams.
• Experience in onboarding new customers is a plus.

This position is a critical role within the company, requiring a candidate with excellent communication and organizational skills, attention to detail, and a commitment to providing a positive customer experience. The ideal candidate will have experience in customer service, account management, or a related field, and a passion for helping customers achieve their goals.

Salary:

• 13,000 – 19,700 Mexican Peso Monthly
• 152,800 – 229,300 Argentinian Peso Monthly
• 40,000 – 60,000 Philippine Peso Monthly
• $735 – $1100 USD Monthly

Please make sure that you apply for the right job based on your location and experience. We prioritize people who are able to do this successfully!

Bilingual Client & Candidate Care

Florida Remote

time type

Full time

We have great people here and are looking for more. Come join us – you will love it!

• Job Title: Bilingual CCC – Remote
• Department: Client Support
• Position Type: Full-Time, Non-Exempt
• Location: Work From Anywhere (WFA) in the U.S.

About The Role:

Our Bilingual CCC speak with a variety of clients and candidates from primarily the North and South America regions. We frequently engage with applicants who are applying for positions with our clients to answer inquiries and provide guidance on completing their background check and/or onboarding forms. Bilingual CCC’s are also the liaisons between internal fulfillment departments and external clients; helping ensure that the background check process runs effectively. If you’re desiring a fast-paced, dynamic call center position within a high-performing team – this is the opportunity for you!

This Is What You’ll Do:

• Professionally assist applicants with navigation of background check and onboarding processes while ensuring confidentiality and positively-representing Sterling.
• Respond to questions about our services, results, and provide additional specialized services upon request.
• Interacting with clients of various sizes via phone and e-mail contact as well as maintain client relationships.
• Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
• Effectively communicate with clients, management and team members on an as needed basis with issue resolution.
• Conduct and deliver additional projects as assigned by manager.

This Is What We’re Looking For:

• Must be fully bilingual in English and Spanish (reading, writing and speaking).
• Must have excellent communication and professional writing skill.
• Excellence in analyzing situations and can respond quickly in a courteous and professional manner.
• Adapts quickly and is self-driven to learn and understand process.
• Ability to perform well under pressure and with time-sensitive projects.
• Must be exceptionally reliable with attendance and punctuality.
• Typing Speed 60 wpm.
• High school diploma or equivalent required.
• Prior professional work experience preferred.

The salary for this position is $18 per hour. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role is eligible to participate in the Annual Incentive Plan. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site

Customer Care Agent

Remote

Above Lending, Inc. is a next-generation financial services company. We provide simple and transparent products aimed to help our clients achieve their personal finance aspirations and take control of their debt. With competitive rates and personalized support from our loan specialists, our mission is to simplify the lending process and help borrowers attain financial well-being. We are passionate about making credit more affordable and accessible, and we’re committed to helping our clients accomplish their goals.

Above Lending is looking for experienced Customer Service professionals, from the lending industry, to help launch this new product and provide a smooth and fulfilling customer experience.

Responsibilities:

As a customer service representative at Above Lending, you will be helping our customers navigate their account, assisting them with payments, and helping them make account changes. You may be communicating with customers on the phone or by email regarding our loan product(s).

Skills:

• Excellent listening and understanding skills
• Excellent verbal and written communication skills
• Critical thinking and problem solving
• Ability to multitask and adapt to changing priorities
• Data entry
• Ability to follow instructions
• Excellent time management

Education:

Degree Preferred

Experience:

Experience with the following software applications is a plus.

• Two (2) or more years of experience working in a contact center environment
• Two (2) or more years of experience in the financial services industry
• Talkdesk
• GDS
• LoanPro
• Zendesk
• Microsoft office
• Google Suite

Why join us?

We are looking for great people to join a fast-paced, growing, and innovative business. For eligible fulltime employees, we offer:

• Considerable employer contributions for health, dental and vision programs
• Generous personal time-off
• 401(K) match
• Merit advancement opportunities
• Career development & training

More importantly, our team spirit and culture are what really sets us apart as a company. We’re a world-class company that loves what we doand we have fun doing it!

Under the California Consumer Privacy Act (CCPA), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together job applicants) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.

*Above Lending is an equal opportunity Employer*

Above Lending does not accept unsolicited resumes from inidual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.

Customer Service Representative I

• United States – Remote OK
• Full-Time
• Customer Service
• $15.00 – $18.00 / hr

Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high-quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.

This position involves working as a team with other Customer Service Representatives to service SelectQuote Auto & Home’s clients and maximize the number of in-force policies and ensure a smooth transition to SQAH. CSRs providevital customer service and assist with carrier follow-ups when needed. This position requires extensive telephone work, excellent communication, and complement the sales process by handling objections, reinforcing the buying decision and persuading clients to return their paperwork.

In addition, a CSR is responsible for interacting with newly enrolled clients andotheroperational units within SQAH to ensure efficient on boarding of newly acquired insurance products. This role is designed to ensure client satisfaction, reduce rapid disenrollment, direct client inquiries where appropriate, protect core agents from dealing with post-enrollment issues, and redirect SQAH clients to products within other company platforms where appropriate (e.g. Senior, Home and Life Insurance).

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Duties/Responsibilities:

• Manages cases using the Contact Management System.
• Manages a high volume of voicemails and e-mails.
• Answers client phone inquiries about their policies.
• Assists insurance carriers’ phone and e-mails about the status of follow up information and items needed.
• Sorts and processes the mail.
• Calls new clients at specific intervals to prepare them for their specific carrier approval process.

Required Skills/Abilities:

• Appropriate skills/traits, relevant work or educational experience
• Excellent oral and written communication skills
• Exceptional follow through
• Good phone manners and professional etiquette are a must Detail oriented
• Strong work ethic
• Customer service oriented
• High energy level
• Team player
• Ability to make sound judgments and decisions
• Ability to work with minimal supervision
• Demonstrates initiative, discretion, and integrity
• Basic familiarity with computers
• Willingness to learn

Education and Experience:

• College degree preferred
• Holds or is willing to obtain a property and casualty license
• P&C license preferred
• 6-18 months P&C experience desired
• Experience with SelectCare preferred (for internal associates)

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create, innovate, & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help, support, & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits:

It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.

Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.

Global Sr. Customer Support Specialist (US)

Customer Support

Remote

Hourly, full-time

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America’s best startup employers by Forbes (#12 out of 500).

About the role

We are building a world-class Support team – committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment – you have what it takes!

What you will do

• Take charge of customer issues from start to finish – while working in a dynamic and fast-paced environment.
• Leverage chat, email functionality, and video conferencing to help our customers optimize Rippling to administer payroll processing, taxation & filing, banking & payment inquiries, and group health & welfare plans
• Review and resolve issues by utilizing plan documents and general insurance knowledge
• Communicates with vendors and clients in regards to policies, benefit eligibility, claims, and employee rights and responsibilities
• De-escalate and resolve issues by leveraging platform and industry expertise
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met
• Build mental muscle and become a product expert – you’ll be a go-to resource for both customers and coworkers.
• Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base through automation or added features.

What you will need

• Bachelor’s degree or equivalent work experience
• Ability to work shift between 8AM-6PM PST
• 3+ years of work experience in a customer/client-facing role
• Experience working in payroll or benefits
• Written and verbal communication skills
• Demonstrated experience problem-solving with attention to detail
• Organizational skills and experience improving processes
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.

Information (IE Pay Transparency)

We are not hiring any applicants in the following Tier 1 locations: New York City, NY, or San Francisco, CA.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

• Tier 2: $25.90 – $34.20/hour
• Tier 3: $24.40 – $32.30/hour

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.