Agent Relationship Specialist (Remote, US)

at Openly (View all jobs)

Remote – United States

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here’s why:

• It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
• We’re well-backed & stable. We closed our $75M Series C fundraise. We are supported by some of the top investors globally, including Google’s Gradient AI-focused fund, Obvious Ventures (Beyond Meat, etc.), and Advance Venture Partners.
• It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.

If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.

Job Details

Openly is looking for an Agent Relationship Specialist I as Openly expands its Agent Experience team. This role will be critical in ensuring both customers and agency partners remain highly engaged Openly supporters. We are rethinking the customer experience and are looking for someone who wants to be at the forefront of this change! This role’s ideal candidate will be energized and excited about working as part of a fast-paced and evolving insurtech company. This candidate will also enjoy problem-solving and working with various internal teams while putting themselves in someone else’s shoes during challenging situations. Opportunities to join a group like this don’t come up often, so if this sounds right up your alley, then keep reading and join our ever-growing team! The Agent Relationship Specialist I provides exceptional service via phone, email, and chat to our Agents, Policyholders, and internal teams.

Key Responsibilities

• Ensure agents continue to view Openly as a best-in-class homeowner insurance provider by addressing business questions timely, accurately, and with empathy.
• Assist with solving, identifying, or escalating select underwriting and technology questions.
• Problem solves and addresses select complex, nuanced customer scenarios.
• Accurately process non-premium bearing policy endorsement and select customer requests.
• Represent the customer when identifying internal process improvement opportunities for the rest of the Openly team.
• Enhance the customer and agent experience by ensuring billing accuracy and execution regularly.

Requirements

• 1+ year of experience in a customer success, customer support, or call center setting required.
• 1 + year of insurance processing experience in an independent or exclusive agency setting preferred.
• Excellent interpersonal communication skills, both verbal and written, including excellent phone skills and listening skills. Extra points for Spanish language skills.
• Be adept and effective at communicating with agents and team members across all communication mediums. Openly offers web chat, email, and phone.
• A high degree of technical proficiency with online tools and systems; familiarity with Google Suite and Zendesk is a plus.
• Self-starter mentality with solid time-management skills.
• Extraordinary problem-solving abilities, intellectual curiosity, and a genuine interest in learning new processes and working with new tools in a fast-paced environment.
• Ability to work M-F 8:45-5:15 EST, CST, or PST with weekend availability as needed.

Benefits & Perks

• Competitive salary, corporate bonus program, equity position in a start-up company
• Company-sponsored medical, dental, vision insurance plans, short-term and long-term disability, life insurance, 401k with corporate contribution, and FSA plan
• Company-paid 12 weeks parental leave policy
• The company fully embraces the work-from-anywhere in the US mentality, even before COVID restrictions.
• Paid Time Off
• Fun, fast-paced, startup environment

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified iniduals with known disabilities under applicable law.

Customer Care Associate I

Remote

locations United States

time type Full time

job requisition id R00000056349

This position is a front-line service position providing assistance to Magellan’s members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Performance expectations are to meet or exceed operations production and quality standards.

• Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.
• Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
• Resolves customer administrative concerns as the first line of contact – this may include claim resolutions and other expressions of dissatisfaction.
• Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
• Assists in the mentoring and training of new staff.
• Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal).
• Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.
• Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals.
• Educates providers on how to submit claims and when/where to submit a treatment plan.
• Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved.
• Informs providers and members on Magellan’s appeal process.
• Leads or participates in activities as requested that help improve Care Center performance, excellence and culture.
• Links or makes routine referrals and triage decisions not requiring clinical judgment.
• Performs necessary follow-up tasks to ensure member or provider needs are completely met.
• Provides information regarding Magellan’s in-network and out-of-network reimbursement rates and states multiple networks to providers.
• Refers callers requesting provider information to Provider Services regarding Magellan’s professional provider selection criteria and application process.
• Refers patients/EAP clients to the Magellan’s Care Management team for a provider, EAP affiliate, or Facility.
• Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers.
• Support team members and participate in team activities to help build a high-performance team.
• Thoroughly documents customers’ comments/information and forwards required information to the appropriate staff.

Other Job Requirements

Responsibilities

• Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment.
• Responsible for meeting call handling requirements and daily telephone standards as set forth by management.
• Must agree to observing service for the purpose of training and quality control.
• Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.
• Must be able to maneuver through various computer platforms while verifying information on all calls.
• Must be able to talk and type simultaneously.

General Job Information

Title

Customer Care Associate I – Remote

Grade

17

Work Experience – Required

Customer Service

Work Experience – Preferred

Education – Required

GED, High School

Education – Preferred

• Associates, Bachelors

License and Certifications – Required

License and Certifications – Preferred

Salary Range

Salary Minimum:

$31,175

Salary Maximum:

$46,765

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an inidual’s skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.

$60k per year: $30 per hour, 40 hours per week.

Our team is 100% remote and distributed across the world. We have team members in Australia, the US, Canada, Thailand, Germany, Argentina, South Africa, the UK, and Romania. It doesn't matter where you live or what time zone you're in.

Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.

**

We are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don't feel like working and take the day off without telling anyone.

We aim to be as asynchronous as possible. We hate meetings, live chat, Slack, etc because it causes interruptions. You will have a list of prioritized tasks assigned to you, and we'll do our absolute best to leave you alone so that you can work on them in peace on your own time.

These do a good job describing how we work:

• https://www.youtube.com/watch?v=fXdsmvaXx78
• https://world.hey.com/jason/the-presence-prison-69608e0f

As a remote company, it's important to us to keep a strong line between our personal life and our work. Some places like to tell their employees they are joining a family. They have regular events unrelated to work like social chat rooms, hangouts over Zoom, etc. This is just another way for these companies to emotionally manipulate people into doing more work. You have an actual family and working with Soflyy means you can organize your work around the rest of your life, using your time as you see fit.

For most of us here, that is the primary draw. If you take a look at https://www.wpallimport.com/about/, you will notice that we have a lot of people who have worked here for many years. Our employee attrition rate is approximately zero, and we think the flexibility we offer is the primary reason.

**

• Responding to customer support inquiries
• Adding to and improving our documentation
• Aggregating customer feedback and assisting us with development/product roadmap decisions
• Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import
• Testing development versions of WP All Import and WP All Export
• Developing add-ons for WP All Import

**

The only thing we care about is the ability to provide high-quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:

• Minimum availability of 30 hours per week.
• Flawless written English.
• Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress database structure.
• At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/
• Fast and hands-on learner. Able to quickly become familiar with our software and learn new things about WordPress, PHP, and related technologies.
• Experience with WooCommerce.
• Familiarity with XML and CSV file formats and XPath.
• Debugging and troubleshooting WordPress themes and plugins by looking into their code and the database.

Title: Bilingual Contact Center Representative

Location: United States – Remote

Full-Time

OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and moreall to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable.

Position Summary/Objective

The Contact Center Representative is responsible for supporting the Benefit & Employee Services Team and utilizing Workday and Zendesk ticketing technologies. There may be language requirements for this position in addition to English. Fluency written/spoken in Spanish highly preferred.

Essential Functions/Duties/Responsibilities

• Provide professional and timely service to internal and external customers
• Effective communication skills via telephone, email and in-person
• Provide Workday platform navigation and access assistance to contact center requests.
• Support team goals for performance metrics and service level agreement statistics for all cases (written and verbal)
• Escalation of service delivery issues to on site Lead and Corporate contacts as appropriate
• Participate in ongoing training relative to the functional area
• Form strong partnerships within the department and organization
• Identify and document areas of improvement or innovation through process change or automation
• Meets or exceeds all performance standards
• Assumes other duties as assigned by Manager

Competencies

• Effective communication skills via telephone, email and in-person
• Must be willing to adapt and display positive attitude
• Ability to work independently and as part of a team
• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace
• Maintain punctuality and adherence to set schedule with extra hours as needed
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
• Analytical skills; strong research and follow up skills
• Ability to multi-task
• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule with extra hours as needed; have solid research and follow-up skills
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues

Supervisory Responsibility

This role does not have supervisory responsibilities

Qualifications and Experience

• HS Diploma required
• 1-2 years of customer service or related experience and/or training
• Must have ability to learn basic Employee Self Service functionality for Workday platform
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc)
• See summary for language preferences

Preferred Skills

• Bachelor’s degree preferred

#LI-REMOTE

Customer Service Representative III- SBA (work from home)

Location _Any Location – Remote, United States

Customer Service

Job Id 1245273

Compensation Range : Starting at $16.15 an hour, contingent on previous work experience

SBA Customer Service Representative III Remote Work from Home

Position Status: Full-Time

Shift for training: 8am-8pm EST

Wages: Starting at $16.15, per hour, contingent on previous contact center experience

Staples is business to business. You’re what binds us together

Join our Staples Business Advantage Customer Service Team.

Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer’s situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources. Representatives focus on exceeding expectations of customers and delivering an effortless experience. The opportunity to make it right for our customers is why our team is among the most important in the organization.

What you’ll be doing

• Routinely interact with customers, sellers and other teams who require assistance or direction resolving issues that are typically more complex or escalated
• Perform research and determine optimal resolution
• Collaborate with multiple teams (internal and external)
• Document details related to the nature of customer contacts
• Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards

What you bring to the table

• Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience
• Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need
• Effective communicator with a erse customer base that requires active listening and flawless follow-through
• Demonstrates resiliency and positivity when faced with adverse or difficult situations

Qualifications :

Basic Qualifications

• 2+ years customer service experience required
• Distraction-free, designated workspace/home office
• High Speed Internet
• Ability to perform basic equipment troubleshooting and PC/hardware set up
• Ability to work an 8-hour shift within the hours of 8 am through 8 pm Eastern Time, Monday-Friday.
• Availability to attend approximately six weeks of virtual training starting March 27, 2023

Preferred Qualifications

• 2+ years inbound contact center experience within the past 5 years
• High School Diploma or GED
• Previous work from home experience
• Experience with a variety of order management, CRM and contact center technologies

We Offer

• Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center
• PTO and Holiday Schedule, Online and Retail Discounts, Company Match 401k, Physical and Mental Health Wellness program and more!

Staples believes Inclusion is a verb and we encourage ersity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

JUNIOR KUNDENBETREUUNG

Wir suchen eine/n engagierte/n Mitarbeiter/in für unser Kundensupport-Team. Sie werden die erste Anlaufstelle für Kunden mit technischen Problemen sein und schnelle und effektive Lösungen anbieten, um unsere Kunden zufriedenzustellen.

WER SIND WIR?

Wir sind ZenOwn, ein preisgekröntes Schweizer Start-up mit einem über ganz Europa verteilten Team. Wir erfinden das Erlebnis nach dem Kauf neu durch B2B2C SaaS und B2B2C Insurtech-Lösungen. Wir werden von renommierten europäischen VCs und Business Angels unterstützt und sind Teil eines der weltweit renommiertesten Accelerators, Plug & Play, die bereits Google, Dropbox, N26 und viele andere unterstützt haben. Wir erweitern das Team, um an einer disruptive Insurtech-Lösung zu arbeiten…

‍## WIR SUCHEN EINEN TOP-PERFORMER

• Ein echtes Interesse an Tech hat und sich mit der ehrgeizigen Mission von ZenOwn identifiziert
• Wir erfordern keine Vorkenntnisse im Kundensupport, aber die Fähigkeit, kritisch zu denken, Probleme zu lösen und fundierte Entscheidungen zu treffen
• Starke technische Fähigkeiten, mit Erfahrung in der Fehlersuche und Lösung von technischen Probleme
• Erfreut sich an dynamische, alles-ist-möglich-Atmosphäre eines Start-ups, ist ein Selbststarter und selbstständig arbeiten kann
• Fähig in einem schnelllebigen, dynamischen Umfeld zu arbeiten
• Bachelor oder gleichwertige Erfahrung in einem verwandten Bereich
• Ist fließend in Englisch und Deutsch

WAS WIR BIETEN:

• Konkurrenzfähiges Gehalt je nach Erfahrung
• Karrieremöglichkeiten, da wir in ganz Europa expandieren
• Gestalten Sie ein schnell wachsendes, internationales Start-up-Unternehmen entscheidend mit und werden Sie von einem erfahrenen Team unterstützt
• Spannende und herausfordernde Arbeit, die das Leben unserer Kunden wirklich verändert
• Verschiedene Lern- und Entwicklungsmöglichkeiten zur Verbesserung Ihres Kundensupports und Geschäftsentwicklung
• Flexibilität des Standorts - die Stelle ist vollständig dezentralisiert, mit regelmäßigen Zusammenkünften im Unternehmen

HAUPTAUFGABEN:

• Hauptansprechpartner für Kunden mit technischen Problemen, Bereitstellung von schnelle und effektive Lösungen
• Fehlersuche und -diagnose bei technischen Problemen unter Verwendung einer Reihe von Tools und Techniken um Probleme so schnell wie möglich zu lösen
• Sie kommunizieren klar und effektiv mit Kunden, sowohl mündlich als auch schriftlich, um technische Unterstützung und Anleitung zu geben
• Sie dokumentieren Kundeninteraktionen und Problemlösungen in klarer und präziser Form
• Kontinuierliche Überwachung der Kundenzufriedenheit und des Kundenfeedbacks sowie Ermittlung von Möglichkeiten für Verbesserungen
• Zusammenarbeit mit anderen Teams, einschließlich Produktentwicklung und Engineering, um komplexe technische Probleme zu lösen und die Kundenzufriedenheit zu steigern
• Halten Sie sich über neue Produkte und Funktionen auf dem Laufenden und schulen und unterstützen Kunden je nach Bedarf

INTERESSIERT?

Wenn es Ihnen am Herzen liegt, Kunden zum Erfolg zu verhelfen, und Sie nachweislich herausragenden technischen Support zu leisten, möchten wir von Ihnen hören. Bitte senden Sie Ihren Lebenslauf und Anschreiben an “Junior Customer Support” und geben Sie in der Betreffzeile der E-Mail Ihren Namen an.

[email protected]

HashiCorp is hiring a remote Associate Customer Success Manager II. This is a full-time position that can be done remotely anywhere in India.

HashiCorp - Cloud infrastructure automation.

Octopus Deploy is hiring a remote Manager, Global Customer Success. This is a full-time position that can be done remotely anywhere in the United States.

Octopus Deploy - An automated deployment and release management tool.

vidIQ is hiring a remote Creator Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

vidIQ - Chrome extension for YouTube video creators.

Billing Customer Care Specialist – Remote US Locations

Location WFH, United States of America

Job Id 325881

About Lumen

The Role

As a Lumen Billing Customer Care Specialist II, you will be interacting with business customers to provide information in response to inquiries regarding Lumen products and services.

The Main Responsibilities

• Principal billing consultant for pooled customer base, analyze and resolve all billing related issues for pooled customers
• Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience
• Collaborate with the customer, sales and other internal departments to resolve routine billing related issues, such as any billing inquiry and dispute issues within the customer’s established service level agreements Research and resolve customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues
• Consult with managers or senior staff members on non-routine issues
• Engage other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters
• Provide status updates to billing management for aging tickets and other reports as requested

What We Look For in a Candidate

• High School Diploma/GED or 1 year of relevant job experience with similar essential duties Preferred Education, Skills and Experience
• Experience: 2 yrs
• Education Level: High School/GED, Associate degree preferred
• Field Of Study: Finance/Accounting/Telecom
• A combination of education and experience is acceptable
• Attention to detail with good organizational capabilities
• Ability to prioritize with good time management skills
• 1+ years experience in a telecommunications billing environment.
• Must be knowledgeable with MS Office Suite, primarily Microsoft Excel
• Excellent analytical, communication (verbal and written) and organizational skills.
• Ability to prioritize issues in a timely, efficient manner and manage a cyclical workload.
• Ability to understand and utilize multiple systems for billing and dispute management.
• Must be proactive, detailed orientated, and work in a fast-paced environment. Good customer service focus and experience

What to Expect Next

Requisition #: 325881

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer

Salary Range

Salary Min :

42120

Salary Max :

93840

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Inidual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Title: Consumer Relations Specialist

Location: US National

Remote, United States

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

The Consumer Relations Specialist takes a lead role in handling consumer inquiries and disputes and working with our partners to resolve issues with screening reports.

Ideal candidates have a passion for customer satisfaction, an affinity for detail, a record of independent action and excellent judgment, and an understanding of the importance and impact of working in a highly regulated environment.

We love where we work, and you can, too.

What You’ll Do

• Play a lead consumer-facing role – answer phones, emails, and case requests as the first line of contact for consumer requests. Assist the consumer by providing an empathetic and helpful response, representing AppFolio professionally.
• Understand and comply with all relevant laws and regulations related to the background screening industry and AppFolio’s screening business
• Prioritize cases as necessary; effectively manage a full caseload and queue
• Meet all timelines and compliance requirements
• Develop and build relationships with partners and internal teams to ensure smooth dispute processes
• Liaise closely with team members (both direct and broader) to build strong internal relationships and broaden the knowledge base
• Ensure the confidentiality and privacy of personally identifiable information
• Assist in the development of policies and procedures
• Gain detailed knowledge of AppFolio’s screening product and a basic understanding of the broader product
• Exemplify and represent AppFolio’s values and initiatives
• Lean into challenges; act as a positive and constructive influencer and team member

What We’re Looking For

• Exceptional customer service and ability to handle difficult conversations, both internally and externally, in a graceful, courteous, and constructive manner
• Ability to work in a highly regulated environment and maintain compliance
• Excellent written and verbal communication skills; a meticulous eye for detail and proofreading
• Ability to work with flexibility and agility in a fast-paced environment while keeping a positive and curious attitude
• Proven ability to handle multiple concurrent projects and complete tasks on time with precision, using independent judgment to accomplish goals
• Ability to follow through on tasks until completed
• Spanish speaking desirable

Must-Haves

• 1+ years related professional experience (e.g., consumer-facing experience)
• 1+ years of SalesForce-related experience
• 1+ years of phone answering software experience (Example; Contivio, Dial Pad, or Momentum)
• Ability to complete the FCRA Basic Certificate Program
• BA/BS degree or equivalent work experience required

Compensation & Benefits

Regular full-time employees are eligible for benefits including but not limited to:

• Paid Time Off (PTO)
• Medical, dental, and vision benefits
• Long-term and short-term disability insurance
• 401(k)
• Wellness benefits

Interns / full-time temporary / eligible variable hour employees are eligible for benefits including but not limited to:

• Medical
• 401(k)
• Wellness benefits

Claims Representative

locations

Remote – US

Scottsdale

Charleston

time type

Full time

job requisition id

R1813

About the role.

The Claims Representative is a key member of the claims team reporting to the Casualty Manager or Team Leader. The primary goal of this position is to deliver flawless service to our members and independent agency partners. This person will handle first and third party claims in a quality manner and meet our high standards of accuracy, efficiency, quality customer service and regulatory compliance.

What you’ll do.

• Resolving claims and responding to inquiries involving members, agents, vendors (independent adjusters/appraisers, salvage, roadside assistance, and rental car agencies).
• Being the first notice of loss for a claim assignment from our valued members.
• Handling 1st & 3rd party auto physical damage claims, including losses of disputed liability, without 3rd party bodily injury exposure.
• Handling subrogation on closed files.
• Making appropriate coverage determinations, reserving and resolving claims within prescribed authority levels, and handling status updates with agents and members, all with a focus on timeliness.
• Appropriately managing vendor activities.
• Processing transactions in claim and policy administration system; inputting claim data for reporting purposes.

What we’re looking for.

• You have 1+ years of direct Property and Casualty Insurance experience.
• You are experienced in handling auto physical damage claims.
• You have prior experience in a fast paced environment, where multitasking and organizational skills were required.
• You have a working knowledge of excel, word, and email applications.
• You are experienced within the high net worth industry a plus.
• You have a Bachelor’s degree (preferred).
• Your interpersonal, listening, written, and oral communication skills are excellent.
• You are highly detailed and organized, capable of prioritizing multiple tasks and assuring consistently high levels of accuracy.
• You have an ability to demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility.
• You are an agile learner who can quickly absorb information and apply it to current business situations.

Hiring Epic Executive Assistants (remote)

We are looking for experienced Executive Assistants to work with high-level entrepreneurs and business owners in US Time zones.

Atlas Assistants helps entrepreneurs and their teams do more of the work they love by finding perfect assistants to support them in their life and business.

→ Do more of the work they need to do but don’t have time for

→ Work less, and take the space to enjoy life more

→ Spending quality time with family

→ Working on themselves

🔥As an Atlas Assistants EA, you’ll be matched  with companies to help the business owner stay organized and prioritize, so they can focus on growing the business.

👉What you can expect from your day to day:

• Handle client communication, email follow-ups, and sort the executive’s email inbox

• Manage calendar, double bookings, and all scheduling and rescheduling

• Prioritize tasks & help the CEO work more efficiently

• Think critically in order to foresee future administrative tasks which the executive team will need to do and proactively complete those tasks

• Establish clear and specific timelines for the completion of tasks to ensure that all deadlines can be met

• Coordinate the CEO’s travel arrangements

• Effectively organize, track and communicate with the team about all future, ongoing and completed tasks (help with accountability)

• Provide end-of-day reports (differs based on business) to the owner and the team

• Special projects - things that come up that will distract the executive. Projects might include:

  • Put together job descriptions for video editors

  • Manage content calendars for posting

  • Review social media videos

  • Help out with building out new training for EAs

  • Create new onboarding materials for new hires

  • Organizing and cleaning up spreadsheets and presentations

• Do any other EA tasks as needed

👉About you:

To be a successful candidate, you need:

• Experience as an Executive Assistant or experience with managing other people in an operational capacity.

• Experience working with a CEO that has run at least a seven-figure company or multiple companies.

• Experience with marketing and operational KPIs. 

  • You must have experience reporting on KPIs working with various team members

  • understanding why the company is tracking them and the overall impact on the business. 

  • Experience working with data dashboards 

• Experience building and optimizing SOPs.

• Experience within a fast-growing environment and willingness to work in a company where things are rapidly changing - one day is not like the next!

• Understanding of organizational structure and charts, and how larger companies work (the company is now at 20 employees and growing!).

• Ability to handle A LOT of feedback at a relatively fast pace, with the eagerness to thrive and really get there.

• Self-starter attitude with a willingness to solve problems independently.

• Experience working with GSuite. (Docs, sheets, slides, etc)

• High attention to detail, OCD is celebrated here! (The secret code for this application is TP204.)

• Tech Savviness - Capacity to learn new technologies

• Experience working with various project management tools such as Clickup or Asana 

BONUS if you have:

• Experience with organic social media management.

• Understanding of Social Media Platforms (TikTok, Instagram).

• Experience with click funnels, Active Campaign, YouTube management, or experience working with influencers.

Does this role sound like you? If so, we welcome you to apply!

👉What’s in it for you?

Here are the benefits:

• $7 - $20* per hour (negotiable based on past experience)

• Full-time or part-time

• Fully remote

• Potential to advance to the Chief of Staff/Operations Manager

• Salary increases based on performance

🔥We will support you each step of the way… 

• During the onboarding process, you’ll access our EA training program, where you’ll learn our best practices and receive consistent feedback to help you improve. You’ll have our full support until you are comfortable with taking on more tasks and working on your own :)

• This can be a full-time or a part-time role, with some flexibility when it comes to working hours, which means you can arrange your own schedule with the CEO.

• This role comes with tons of opportunities for growth, both personally and professionally. EAs are often the most promoted role in the organization, our intention is to help you with your professional development to get there. 

• We host mentorship calls every 2 weeks where you will meet and grow with our other EAs, and learn new skills. We teach new ways to support your clients, new tech, trends, and receive coaching on things you are facing in your world. Recent topics have included: Self care for the EA, how to leverage Canva, Zapier, and how to help your client manage their calendar with their priorities and top goals. 

• You’ll have access to our  dedicated team of support you can reach out to any time you need help on the job. 

*Please note that this is a contract position and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

Atlas CORE Values are:

✅ 100% Responsibility

✅ Integrity

✅ Growth

✅ Courageous Communication

✅ Master & Mentor

Proactive Resourcefulness

✅ 100% Responsibility: Take ownership over what is yours, and do not place blame on others. You see everything through that you have committed to. Respect the point of view of your team mates, and remember that we are working towards the same common goal. We don’t play the blame game here!

✅ Integrity: The goal is to be in integrity 80% of the time. Honor your commitments. Be truthful to both yourself and others. 

✅ Growth: Growth over comfort, 100% of the time. When you start to choose comfort, you will naturally plateau in life. Seek growth with intention, and commit to living every day better than the last. 

✅ Courageous Conversations: Giving hard feedback, having hard conversations, and speaking up when we are scared is uncomfortable, but necessary for growth. 

✅ Master/ Mentor: At our core, we need to make the effort to become masters at our own craft to truly help others. 

✅ Proactive Resourcefulness: Don’t wait for validation to solve a problem you’ve identified. Help your team and speak up when you see something that needs to be done. 

https://let-us-know.typeform.com/to/KD3VYDqm

You can stop it anytime and continue at your own pace, and we will receive your answers automatically.

Please note, we have a very robust application process. Each step has been thought out with a great deal of intention. We are processing roughly 100-200+ applications PER week and our goal is to make sure we find the best candidates and find them their next business home!

We look forward to hearing from you!

All the best!

Aleksandra Kovačević

Lead Recruiter

Atlas Assistants

Salary and compensation

Benefits

🎅 We hire old (and young)

GitLab is hiring a remote Growth Accounts Customer Success Manager, France. This is a full-time position that can be done remotely anywhere in France.

GitLab - A single application for the entire DevOps lifecycle.

Customer Care Rep – Work From Home

Work From Home, USA

Cedar Rapids, Iowa

Full time

R20048965

Job Family

Customer Service

Who We Are

Transamerica has been helping people feel better about the future for more than 100 years. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. But the way we see it, our responsibility goes beyond our clients’ accounts. We’re in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. We help people prepare by providing solutions that consider the whole picture.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology).

Job Description Summary

Job Description Summary

Job Description

Responsibilities

• Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRA’s and 403(b) investments.
• Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
• Locate/research information using multiple systems/technologies.
• Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
• Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
• Learn and maintain a basic understanding of products, procedures, and systems
• Achieve department metrics and expectations
• Participate in a team based environment to achieve department goals

Qualifications

• Associate’s degree in a business field or equivalent experience
• One year of call center or customer service experience, or financial services industry experience
• Ability to communicate with customers in a professional manner, orally and in writing
• Ability to work independently and as part of a team
• Proficiency using MS Office tools

Preferred Qualifications

• Understanding of retirement products such as 401k, IRA, and 403(b)
• Ability to navigate multiple screens and systems at one time
• Previous work from home experience
• Previous financial industry experience
• Salesforce experience
• Product promotion experience

Working Conditions

• Work From home/call center environment – must have work environment with minimal distractions
• Hours of operation are 7am to 8pm CT, must be able to work any of those hours. Open availability Monday-Friday.

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules and other compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

Compensation:

The hourly for this position generally ranges between $16.00 – $20.00 an hour. This range is an estimate, based on potential qualifications and operational needs. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations.

Bonus Eligibility:

This position is also typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Inidual Performance and is at Company Discretion.

#LI-REMOTE

#IND123

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Stock Purchase Plan
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs
• Peer Recognition Program (BRAVO)

REPRESENTATIVE, CUSTOMER EXPERIENCE – REMOTE

Molina Healthcare

United States

Job ID 2017920

Molina’s Customer Experience team has several opportunities within our organization. Molina supports members and providers for different lines of businesses across multiple states. We are committed to providing excellent customer service to our members and providers.

We have competitive benefits along with a clear career path to allow growth within 6-8 months. This role is a remote position and salary will be based on experience you bring to Molina!

Molina is a fast-pace, energetic organization and is committed to caring for our customers. This role provides customer support and requires stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.

Provides product and service information, and identifies opportunities to improve our member and provider experiences

JOB DESCRIPTION

Job Summary

Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.

KNOWLEDGE/SKILLS/ABILITIES

• Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues.
• Conduct varies surveys related to health assessments and member satisfaction.
• Accurately document pertinent details related to Member or Provider calls.
• Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.
• Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
• Aptitude to listen attentively, capture relevant information, and identify Member or Provider’s inquiries and concerns.
• Capable of meeting/ exceeding inidual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.
• Able to proactively engage and collaborate with varies Internal/ External departments.
• Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.
• Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
• Ability to effectively communicate in a professionally setting.

Preferred Systems Training:

• Microsoft Office
• Genesys
• Salesforce
• Pega
• QNXT
• CRM
• Verint
• Kronos
• Microsoft Teams
• Video Conferencing
• CVS Caremark
• Availity

JOB QUALIFICATIONS

REQUIRED EDUCATION:

• HS Diploma or equivalent combination of education and experience

REQUIRED EXPERIENCE:

• 1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment

PREFERRED EDUCATION:

• Associate’s Degree or equivalent combination of education and experience

PREFERRED EXPERIENCE:

• 1-3 years

Pay Range: $12.32 – $24.02 an hour*

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

About Us

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission.

Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package.

Job Type: Full Time

Customer Support Specialist

Bellevue, WA | Raleigh, NC | Winooski, VT | Remote, USA

About the Role:

The Customer Support Specialist aids internal and external customers by providing assistance with DreamBox product questions, software features and functionality, and rostering. They are accountable for ensuring that the support experience is exceptional for all customers.

This role requires direct communication with customers via phone, email, live chat, and/or video-conferencing. Customer Support Specialists will triage and resolve customer issues whenever possible and escalate for additional technical support where needed.

What You’ll Be Doing:

• Assist customers with questions on DreamBox software via phone, email, and live chat
• Assist customers with logging in, creating or updating accounts, and adding or removing users
• Troubleshoot software and hardware issues related to DreamBox using various systems or tools
• Guide customers through questions about DreamBox lessons and teacher reports
• Guide school customers through rostering best practices
• Diagnose and troubleshoot complex issues for fast case routing
• Resolve customer payment issues
• Provide support to internal DreamBox teams
• Ensure attention to detail and high-quality documentation is provided for all support cases within our CRM tool
• Work with customers to provide an exceptional rostering and onboarding experience.
• During off-peak season (outside of Back to School), you may be required to assume projects in support of the business

About You:

• 2+ years of customer service experience
• Experience using Microsoft Office suite tools (Outlook, Word, Excel, etc.)
• Experience using a CRM (e.g. Salesforce, ZenDesk) is preferred.
• K-12 education or EdTech industry experience is a plus
• Spanish language competency is a plus
• Ability to prioritize and manage multiple tasks
• Ability to quickly learn new technology
• Ability to solve problems
• Excellent written and verbal communication skills
• Focus on customer experience, satisfaction, quality and efficiency in handling interactions
• Ability to effectively navigate ambiguity
• Must be legally authorized to work in the United States

Compensation and Benefits:

Expected base salary range for this position is $20.47 – $27.29 USD per hour based on several factors, including experience and geography. This position is also eligible for an annual incentive bonus or sales commission bonus, depending on the role, and benefits that are designed to support you & your family. If you are hired at DreamBox Learning, your final base salary compensation will be determined based on considerations such as geographic location, skills, responsibilities of the role, education, and/or relevant experience. In addition to those factors, we believe in the importance of pay equity and consider the compensation of our current team members as a part of evaluating and extending any final offer.

We are proud to offer employees and their families a comprehensive benefits package:

• Medical-Dental-Vision
• Health Care Dependent Care
• Short & Long Term Disability
• Life Insurance
• 401(k)
• FSA/HSA
• Paid Time Off – Front Loaded (4 weeks)
• Accrued Sick Time
• DreamBox “Hero Days” Volunteer Time
• Employee Assistance Program
• 9 Paid Holidays + Annual Winter Holiday Break (Typically the last week of December)

About Us:

DreamBox Learning, the leading K-12 education technology provider, is radically transforming the way the world learns. As the only dual-discipline solution rated STRONG by Johns Hopkins’ EvidenceforESSA.org in both math and reading, DreamBox provides schools with high-quality adaptive learning solutions independently proven to accelerate student growth. Built by educators for educators, DreamBox empowers teachers and district administrators with robust data analytics and content-specific professional development solutions to complement instruction. DreamBox supports over 400,000 educators and approximately 6 million students in all 50 states, the District of Columbia, Puerto Rico, and throughout the United Kingdom, Australia, Canada, and Mexico. For more information, visit https://www.dreambox.com/.

At DreamBox, we believe ersity is an essential strength. That’s why we’re committed to providing an inclusive culture, an equitable work environment, and creating the most effective educational products that celebrate the ersity in students, families, communities, and the world. We know that talent exists everywhere, but opportunity does not. Therefore, we are a proud equal opportunity and affirmative action employer, but we don’t make these commitments simply because they’re required by law. We hold ourselves to a higher standard and make these commitments so that everyone at DreamBox can bring their full selves to our important mission. Our identities matter, and in order to create a more just, equitable world, we know it begins with DreamBox being an inclusive workplace that serves as a model for that change.

Work From Home – Customer Care Specialist

locations

US-Nationwide-FIELD

time type

Full time

job requisition id

20118671

What Customer Operations Support contributes to Cardinal Health

Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.

Qualifications:

• High school diploma, GED or equivalent, or equivalent work experience, preferred
• 2-4 years experience preferred
• Prior computer experience using Microsoft Office systems required
• Customer service experience preferred
• Familiarity with call-center phone systems preferred
• Communication and active listening skills
• Excellent Phone Skills
• Quality Focused
• Keen attention to detail, especially documenting for proper information
• Capacity to navigate stressful situations with ease
• Ability to achieve daily call center metrics

Accountabilities in this Role:

The Customer Care Specialist is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day.

• Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies
• Ability to handle high call volumes day to day
• Navigate multiple computer programs throughout the workday
• Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed
• Uses provided resources/company websites to navigate customer’s concerns
• Consults with Supervisor or Team Lead on complex and unusual problems
• Ensure customer satisfaction and provide professional customer support

Soft Skills:

• Communication and active listening skills
• Keen attention to detail
• Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times
• Capacity to navigate stressful situations with ease
• Ability to achieve daily call center metrics

SHIFT: Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr.

In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated.

REMOTE DETAILS: *You will work from home, full-time.

As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.

Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable.

• If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity.

Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming.

WHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.

BENEFITS:

• Medical, Dental and Vision coverage starting Day 1
• 401K match program starting Day 1
• 23 days of Paid Time off after 90-day probation period
• Health savings account (HSA) & Flexible spending accounts (FSAs)
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado

Anticipated salary range: $16.75/hr

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

Cardinal Health supports an inclusive workplace that values ersity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Contact Center Representative – Mortgage Servicing

Work From Home United States

Full time

12239

Position Title

Contact Center Representative – Mortgage Servicing – Work from home United States

Location

Work From Home United States

Job Summary

The Customer Service Representative (CSR) will be responsible for answering inbound telephone calls from lending customers regarding questions and issues on their loans (e.g. payment information, online support, payment options, document questions). Through the course of these conversations, the CSR will also create detailed documentation to ensure inquiries are handled in an accurate and timely manner and cross-sell basic products and services.

Pay Range: $13.23 – $20.02- $24.00

Pay Range: Local Minimum Wage – $18.62 – $24.00

Job Responsibilities:

Customer Service

• Handle general customer inquiries upon completion of new hire training
• Handle up to five additional call types such as Escrow, Tax, Payoff, PMI, HELOC, or Consumer Loans upon completion of additional call type training
• Use problem solving skills, paired with knowledge of Flagstar procedures, to identify and communicate appropriate, accurate solutions to customers
• Perform and explain interest and product-related calculations
• Escalate issues to management and/or second levels appropriately
• Document case details in a thorough, accurate manner
• Capture complaint and Voice of the Customer feedback
• Document customer account maintenance requests for management and second level department review. Meet and exceed customer satisfaction expectations

Operations/Training

• Maintain familiarity with systems and applications in order to research inquiries
• Ensure familiarity with the most up-to-date policies and procedures to communicate accurate information to customers
• Complete new hire as well as required soft skills and additional call type training classes
• Complete all required eLearning classes
• Actively participate in monthly performance meetings; meet or exceed all performance metrics.
• Recognize and communicate the need for potential additions and/or modifications to current policies and procedures
• Perform additional responsibilities as assigned by management

Job Requirements:

• 1+ years of contact center and/or industry experience
• Mortgage experience preferred
• Sales experience preferred
• HS Diploma, GED or Foreign Equivalent
• Excellent verbal and written communication skills, as well as strong listening skills.
• Must have good telephone technique with well-developed customer service skills.
• Exceptional analytical and problem-solving skills and an ability to think quickly under pressure.
• Demonstrated ability to look for ways to improve and promote quality.
• Ability and willingness to work in a team environment.
• Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs.
• Ability and willingness to work the varying shifts including evenings and weekends.
• Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.

This position requires a 4 week commitment to training that begins on Monday, March 20, 2023. Alternating Saturday shifts required (7:30 AM EST to 4:00 PM EST.) If you work on Saturday, you will have a day off the following week.

Please note Mon- Friday shift times below:

9:30 am – 6:00 pm EST

10:00 am – 6:30 pm EST

10:30 am – 7:00 pm EST

11:00 am – 7:30 pm EST

11:30 am – 8:00 pm EST

Licensed Customer Service Agent

at Kin Insurance

Remote; Chicago, IL; Orlando, FL

The world has changed. Why hasn’t insurance?

Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.

Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

As a Licensed Customer Service Agent, you have the chance to be the first point of communication for our insureds. In this role, you can expect to handle questions regarding policies, payments, cancellations and other topics, as needed. You will interact with our customers however is most convenient for them, including phone, email, and chat. It is important that you are knowledgeable in the property insurance space; at this time, we are seeking applicants that currently hold an active Personal Lines insurance License.

A day in the life could include:

• Interacting with current policyholders to resolve issues, answer questions, and beyond
• Contacting customers banking institution to obtain additional details
• Creating/updating policies for customers to review
• Submitting payments in addition to issuing refunds
• Requesting any necessary documentation

I’ve got the skills but do I have the necessary ones?

• Holds an active Personal Lines Insurance license
• Have a strong technical ability
• Superior people skills and a strong empathetic nature
• Ability to work with those in distress; you can de-escalate and resolve customer concerns via phone
• Superb attention to detail (it seems obvious, but this one is important!)
• You love learning new skills and can work with tools such as G-Suite, Slack, Zoom and Kustomer
• You are flexible and coachable

Bonus Points:

• Bilingual Spanish speaker a plus, but not required
• Experience in a call center/high incoming call volume environment at plus, but not required

Shift Requirements:

• Your flexibility allows you to work one weekend shift every 6-8 weeks
• Currently staffing for the following shifts: 8a-5p CT, 8:30a-5:30p CT, 9a-6p CT

Oh, and don’t worry, we’ve got you covered!

• Medical, Dental and Vision Insurance
• Remote work and flexible work hours
• Flexible PTO policy
• Very generous equity options and 401K
• Parental Leave
• Continuing education and professional development
• Disability and Life Insurance

About Kin

In an industry that hasn’t budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product we’re making that a reality.

Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don’t just accept difference we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics.

Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of erse skills, experiences and abilities.

Production – All Levels (Campaign)

At Code and Theory, our Production team is made up of cool, calm leaders. They easily collaborate across teams of strategists, designers, copywriters, and engineers to deliver a successful project on time and on budget. They understand project risks and challenges and capably respond. They know when to raise red flags, and resolve and handle possible blockers effectively and calmly. They’re able to partner closely with clients, ensuring that guidelines are conveyed clearly, and the work progresses through to launch.

Our clients trust our Production knowledge, experience, and insight. This is an extremely proactive, hands-on, and important position within our company. We love and support initiative; we aren’t looking for an order taker.

Campaign focused members of the Production team run projects from inception through launch for a variety of platforms, including marketing, brand strategy and architecture, communications and channel planning, advertising campaigns, retail and online advertising, social media, and content creation.

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start ups alike, we crave the hardest problems to solve. With a remote-first approach to our people, we have teams distributed across North America, South America, Europe and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Mediacurrent, Rhythm, and TrueLogic.

Striving to never be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok. Curiosity and passion are at the core of who we are, coupled with a strong commitment to excellence and collaboration.

Curiosity and passion are at the core of who we are, coupled with a strong commitment to excellence and collaboration. Our team is comprised of over 1200 strategists, technologists, designers, writers, analysts, and content creators. We’re always seeking smart, driven, and forward-thinking people to join our team. If that’s you, please come talk to us.

Code and Theory is an equal opportunity employer, and we value ersity at our company. DE&I isn’t just an industry concept that we support, for us it is a mandate and a practice that we weave into everything we do, and everything we make, every single day.

Close is hiring a remote Customer Success Associate. This is a full-time position that can be done remotely anywhere in the United States.

Close - Our goal: double the productivity of every sales rep.

Customer Service Specialist

• United States – Remote OK
• Full-Time

Position Summary

The ProServices Support Team is responsible for increasing and maintaining General Contractor and Facility/Property Manager contributed projects in the Dodge Construction Network (DCN) via ONETEAM’s bid management solution and the Concierge “Invitation to Bid” messaging service. The ProServices Customer Service Specialist will provide effective product demonstrations, training, and support to achieve their goals, and will collaborate with our sales team to maximize the user’s network engagement.

This position reports directly to the Manager of Professional Services/Support.

Location

This position will work remote, anywhere in the Unites States. The preference is for those in the Pacific and Mountain time zones.

Core Responsibilities

• Demonstrate the features and benefits of ONETEAM and DCN
• Onboard new users including adding the vendor logo and uploading their database
• Train new users on vendor, document, and communication management features
• Support users via phone, email, chat, and virtually to solve product and technical issues
• Maintain frequent contact with users to nurture relationships and increase product retention
• Contact users to solicit product feedback and proposals for improvement
• Contact non-product users to schedule demonstrations
• Contact non-product users to secure bidding projects for concierge messaging
• Communicate new user projects and relationship opportunities to the sales team
• Collaborate with associated internal operational teams
• Promote other DCN products and services to users for upsell opportunities
• Test and provide product performance issues to the QC Specialist with proposed solutions

Skills and Qualifications

• Associate degree or related work experience
• Effective organizational and detail-focused skills
• Strong relationship-building skills to increase and maintain users
• Excellent verbal and written communication skills
• Strong decision-making skills with a focus on DCN’s mission and vision

About Dodge Construction Network

Dodge Construction Network (DCN) leverages an unmatched offering of data, analytics, and industry-spanning relationships to generate the most powerful source of information, knowledge, insights, and connections in the commercial construction industry. The company powers four longstanding and trusted industry solutions—Dodge Data & Analytics, The Blue Book Network, Sweets, and IMS—to connect the dots across the entire commercial construction ecosystem. Together, these solutions provide clear and actionable opportunities for both small teams and enterprise firms. Purpose-built to streamline the complicated, Dodge Construction Network ensures that construction professionals have the information they need to build successful businesses and thriving communities. With over a century of industry experience, Dodge Construction Network is the catalyst for modern commercial construction.

Connections are at the heart of our vision and mission. Dodge Construction Network (DCN) connects the people who build the constructed world. Our mission is to collect, organize and share information about commercial construction projects, people, products, and firms so that they can find and connect with each other, enabling their success and growth.

Compensation and Benefits

Dodge Construction Network offers a competitive total compensation plan plus a full array of health, wellness and financial security benefits designed to provide you with peace of mind so that you can bring your best self to work.

Dodge Construction Network (DCN) provides a reasonable range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role may be eligible for a market competitive bonus upon accepted offer. Salary Range: $40,000-$45,000.

For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.

Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a erse workforce to create great opportunities for our business and our people. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

#LI-remote

Title: Customer Support Specialist

Location: US-Remote

Company Description

At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.

Our team is a thriving community of authentic people with erse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that ersity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.

Job Description

Higher Logic is seeking a Customer Support Specialist to join our Customer Services & Support team. This key team member delivers first-tier application support, and handles the initial research, troubleshooting and resolution of customer issues.

The successful candidate is technology-literate, loves detective work, relentlessly pursues the full answer and is able to see the connection between different pieces of software or technology components. This person must also display a positive, proactive ‘customer-first’ approach, and is adept at conveying difficult concepts in terms that a non-technical user can appreciate and understand.

The Customer Support Specialist demonstrates exceptional customer service and organizational skills, and handles multiple priorities and responsibilities. Finally, applicants must also be self-directed, able to learn independently, and possess good time and task management skills.

Qualifications:

• Bachelor’s Degree or equivalent technical training and professional work experience.
• 2-3 years of recent technical customer service experience.
• Basic knowledge of standard web technologies, browsers and web applications.
• Excellent analytical and troubleshooting skills.
• Possess strong time and priority management skills and is able to meet and manage deadlines.
• Exceptional verbal and written English communication skills.
• The preferred candidate will also be familiar with contact center ticketing and service systems.

What you’ll earn:

• Competitive compensation.
• Comprehensive health benefits package.
• 401(k) plan with employer match.
• Healthcare and dependent-care flexible spending account.
• Company short-term and long-term disability insurance.
• Company culture that recognizes its employees.
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
• Significant advancement opportunities for outstanding performers.

EEO Disclosure

Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including iniduals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [email protected]

Location:  US Locations Only; 100% Remote

COGS-Well Overview:

COGS-Well is a new and fast-growing software company providing inventory control and food cost analysis software to the restaurant industry. We provide an innovative combination of technology and service that is revolutionizing restaurant management.

Job Overview:

We are looking for a Customer Solutions Specialist to assist with onboarding and supporting our customers. Experience in restaurants and software application support is all that we require. This position can be filled by working remotely or from our office in Livermore, CA.

Essential Duties and Responsibilities:

• Assistance with new customer onboarding services.
  • Setting up system integrations with food & beverage vendors
  • Setting up system integrations with Point of Sale systems
  • Setting up system integrations with Accounting systems.
  • Configuring the starting database for a new customer.
• Assist in Ongoing Customer Support (via email response system):
  • Answer end-user questions regarding application use.
  • Trouble shoot and report any technical problems to development.

Required Knowledge and Skills:

1. Restaurant experience is a plus
2. Strong general computer skills.
3. Ability to learn and master new software applications quickly.
4. Experience in software support is a plus.
5. Must be able to work independently and as part of a team.
6. Good communication skills and ability to work well with people at all levels.
7. Strong task-tracking and management skills.
8. Good problem-solving skills.

Compensation:

• $60,000 to $75,000 annually based on the level of fit to the required knowledge and skills.

Location: US Locations Only

Registry Coordinator (Remote – Worldwide)

Program Management Team All Cities, District of Columbia

Job Title: Registry Coordinator

Location: Remote – Worldwide (with significant overlap with US business hours)

Start Date: Immediately

Reports to: Registry Manager

Verra is a global leader helping to tackle the world’s most intractable environmental and social challenges. As a mission-driven non-profit organization, Verra is committed to helping reduce greenhouse gas emissions, improve livelihoods, and protect natural resources across the private and public sectors. We support climate action and sustainable development with standards, tools, and programs that credibly, transparently, and robustly assess environmental and social impacts and enable funding for sustaining and scaling up projects that verifiably deliver these benefits. We work in any arena where we see a need for clear standards, a role for market-based mechanisms, and an opportunity to generate significant environmental and social value.

Verra manages a portfolio of standards, including the:

Verified Carbon Standard (VCS) — the world’s leading carbon crediting program, with more than 1600 registered projects in 80 countries, and accounting for two-thirds of all voluntary carbon market transaction volume.

Verra is seeking a Registry Coordinator to manage team workflow and provide coordination for the Registry Team with its stakeholders and within Verra.

A day with Verra’s Registry Team might include

Joining a call with the Registry Team manager and Senior Registry Administrators to review a complex stakeholder issue or request and find the best possible solution.

Specific functions you will be responsible for…

Managing the workflow within the Registry Team, including assigning project and issuance reviews and managing the Verra Registry mailbox.

You bring with you…

At least three years of relevant work experience.

In this role, you will grow and expand your expertise by…

Administrating the largest voluntary carbon market registry in the world, home to over 2,000 projects and serving nearly 1,500 account holders.

You will know you are successful, if…

You are seen as a reliable and capable member of the team by your peers and manager.

You will join a team…

From erse locations and backgrounds, including carbon market experts, project developers, consultants, climate negotiators, researchers, auditors, and more.

Compensation at Verra

To help us attract and retain top talent, Verra pays employees competitively to the market. In return, we expect each employee to, at a minimum:

Meet expectations in terms of work effort and performance;

For this position, the salary range is USD 72,884 – $82,640 depending on experience.

We will recognize employees who go beyond expected performance with salary increases and/or promotions, but the bar for earning those rewards is high.

Salary is one component of Verra’s total compensation package, which also includes:

Health, vision and dental care, and life insurance;

Verra provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We conduct our recruitment and hiring without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, marital status, pregnancy, physical or mental disability, genetics, veteran status, or any other characteristic protected by applicable federal, state, and local law.

Customer Success Operations Analyst

at Planet (View all jobs)

United States, Remote

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet’s data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, and The Netherlands.

About the Role:

The Customer Success Operations Analyst will be responsible for building and implementing data driven improvements to Planet’s Customer Success processes, systems and structure. Day to day you will shape and plan CS ops workstreams, collaborate with stakeholders both within the CS function and outside of it, facilitate and deliver improvement initiatives.

Impact You’ll Own:

• Shape and implement a Global Customer Success Strategy with Customer Success team leaders
• Partner with a wide variety of stakeholders to develop and implement customer success processes and technical solutions
• Work cross-functionally to obtain buy in and tackle complex business problems
• Identify opportunities to improve efficiencies and lead efforts to scale, align and invest
• Drive repeatability, predictability, and scalability across the business
• Analyze, author and present high-impact recommendations and plans to Leadership
• Structure concise, clear presentation of findings and prioritize issues as appropriate
• Support strategy plans for Marketing, Sales Operations and Channel Teams
• Define requirements and work with systems teams to implement new tools/solutions
• Be a trusted advisor to Customer Success Leadership

What You Bring:

• 2+ years prior Customer Success Operations, Revenue Operations, or related field experience
• Results-oriented and demonstrated ability to identify root causes of problems, generate and evaluate creative solutions
• Demonstrated ability to scale and equip the business in a strategic manner and make data-driven decisions
• Ability to conduct sophisticated and creative analysis, yet translate those results to easily digestible messages and action based insights
• Excellent presentation, communication and relationship building skills.
• Proven accountability and experience driving for results
• Highly organized with excellent attention to detail
• Capable of working in a fast-paced environment and prioritizing multiple work assignments simultaneously
• Expertise with tools/systems such as Gainsight, Salesforce, Excel

Benefits While Working at Planet:

• Comprehensive Health Plan
• Wellness program and onsite massages in specific offices
• Flexible Time Off
• Recognition Programs
• Commuter Benefits
• Learning and Tuition Reimbursement
• Parental Leave
• Offsites and Happy Hours
• Volunteering Benefits

Compensation:

The US base salary range for this full-time position at the commencement of employment is $79,100 – $130,100. Additionally, this role might be eligible for discretionary short-term and long-term incentives (commission, bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

#LI-TK1

#LI-REMOTE

Why we care so much about Belonging.

We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging, dreaming big as we approach our ongoing work with ersity, equity and inclusion. If this job intrigues you, but you’re thinking you might not have all the qualifications, please… do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO statement:

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

Accommodations:

Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the interview process, please call Planet’s front office at 669-214-9404 or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Call Center and Claims Representative

Work at Home – US

Full time

R-298978

Description

Humana/iCare is seeking a Call Center and Claims Representative to join the growing Wisconsin Medicaid Market team.

The Call Center and Claims Representative meets the needs of members, potential enrollees and providers by providing a resource by phone to answer inquiries related to benefits, eligibility, claims, and perform other duties as assigned. Share your talents and develop your skills all while doing your part to improve the lives of others.

Responsibilities

The Call Center and Claims Representative works in a call center setting and provides program, benefit, eligibility, and claims information and describes iCare services to existing, potential and new members via telephone and in writing. This role will also provide responses to provider claim inquiries within the designated timeframes, including claims status, denials, reconsiderations, and explanation of payments.

Essential Duties and Responsibilities

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer (member or provider) requests and questions are handled appropriately and in a timely manner.
• Provides support, guidance, direction & limited education to providers on member eligibility, authorizations, iCare guidelines and provider portal.
• Provides limited authorization information of referrals to providers and members.
• Research issues and uses judgment for obtaining relevant information.
• Documents member information, including demographics and contacts made with customers within the Trizetto Call Tracking system.
• Consistently meets inidual performance and quality goals.
• Adheres to Company policy guidelines.
• Actively participates in department / company meetings.
• Volunteers to participate in iCare community programs /events based on management approval.
• Manages complaints / grievances / appeals and route appropriately for research and resolution.

Required Qualifications

• 1 year of demonstrated customer service experience in a call center setting.
• 1 year of experience in health insurance.
• Experience in customer service business practices.
• Strong interpersonal skills and ability to work effectively with persons with disabilities and a wide variety of ethnic, cultural, and socio-economic backgrounds.
• Possess knowledge and experience of appropriate telephone skills.
• Experience in the use of a personal computer and software applications, including Microsoft Windows and Microsoft Office Products.
• Effective verbal and written communication skills.

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Preferred Qualifications

• Previous experience in Medicaid and/or Medicare, customer service and/or claims processing.
• Bi-lingual in Spanish.
• Previous experience working in a managed health care setting.

Scheduled Weekly Hours 40

SMB Client Specialist

About Toptal

Toptal is a global network of top freelance talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and over 40% year-over-year growth, Toptal is the world’s largest fully remote company.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Position Description

As a Client Specialist, you will work with a forward-thinking, globally distributed, and fully remote team whose job is to provide exceptional customer service with a strong support-centered philosophy.

As a member of our Client Services team, you will work with SMB clients and their supporting account teams to run the daily operational processes that underpin client success. You will work directly with Clients and Client stakeholders to nurture relationships and fulfill their operational needs by coordinating Toptal groups (e.g., talent ops, legal, finance). The most successful Client Specialists accomplish this while keeping an eye on new opportunities for Toptal to help solve our clients’ most challenging problems.

The ideal candidate has outstanding discipline, is highly passionate, and is eager to learn, grow, and develop. You will thrive in a fast-paced environment and strive to go above and beyond to effectively resolve client and client services inquiries, issues, and concerns while maintaining a high level of client satisfaction. This role is perfect for someone passionate about providing exceptional client service and looking to use this opportunity as a launching pad for their career at Toptal.

This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.

Responsibilities:

• Provide support to clients using several communication tools (email, chat, and phone).
• Work collaboratively with our Sales, Talent Operations, Finance, and Legal teams to efficiently anticipate and fulfill client needs.
• Communicate via Zoom and Slack to maintain a high level of collaboration and clear communication within the team.
• Partner with client support teams and internal stakeholders to resolve client issues as needed.
• Act with a sense of urgency in resolving client and talent issues and have the judgment to include the proper people or teams to resolve.
• Handle escalated cases and assist clients and talent who need immediate attention, as needed in the absence of management.
• Act as a resource and subject matter expert by maintaining a working knowledge of all Toptal service offerings and policies.
• Provide support to new and existing team members by assisting with training and learning new tasks.
• Have the opportunity to work on special projects and initiatives.

In the first week, expect to:

• Onboard and integrate into Toptal.
• Become familiar with the various platforms and systems Toptal utilizes to offer timely and exceptional client support.
• Complete customized onboarding to successfully navigate through the organization and understand the moving parts that make up the Toptal business model.
• Rapidly begin learning about Toptal’s history, culture, and vision, with a focus on the state of the talent industry, the Future of Work, and the core messages important to Toptal.

In the first month, expect to:

• Familiarize yourself with the extensive support materials available to support our clients and talent successfully.
• Learn the key internal and external stakeholders and how clients can best be served by the different Toptal teams during their lifecycle.
• Have a solid understanding of the Toptal platform as it relates to clients and the most frequent request processes.
• Effectively and independently resolve client issues.
• Gain a comprehensive working knowledge of the client experience from start to finish.

In the first three months, expect to:

• Be fully ramped up and integrated into the team.
• Have a strong understanding of Toptal’s issue resolution process and own the client resolution.
• Actively engage with internal teams at Toptal and work collaboratively to review and resolve assigned support tasks.
• Learn to effectively balance tasks to ensure the highest level of efficiency and productivity.

In the first six months, expect to:

• Be fully confident acting as a primary point of contact for Toptal for internal stakeholders and clients.
• Follow a solid workflow for accessing information via a variety of systems and support materials, and feel confident training new team members on these processes and materials.
• Exhibit a successful track record of hitting resolution SLAs.

In the first year, expect to:

• Become a productive, collaborative, and consistent contributor to the team.
• Actively participate in onboarding, training, and support of new team members and assist in developing and maintaining training materials.
• Ensure the Toptal client experience is consistently world-class throughout all phases of the client lifecycle.
• Continue to promote an environment of teamwork and collaboration.

Requirements:

• Minimum 3 years of experience working in customer service over a variety of communication channels (email, Slack, and chat).
• Knowledge of the software development field is a significant plus.
• Must be a strong performer in high-volume, high-pressure situations.
• Communication. Must be able to have difficult conversations and de-escalate situations when appropriate. Strong written and verbal communication skills are required.
• Collaborative. Exceptional interpersonal skills and the ability to build strong, customer-centric relationships, both internally and externally.
• Team-oriented. Cooperative and promotes an environment of continuous improvement.
• Problem solver. Must be capable of uncovering issues and resolving them quickly and effectively.
• Time management. Must be able to work independently and manage time and resources efficiently; can successfully manage competing priorities.
• You must be a world-class inidual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

H1 is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

H1 - Creating a healthier future.

Customer Svcs Representative

Customer Svcs Representative

Job ID104255

Service line GWS Segment

Role type Full-time

Areas of Interest Customer Service

Location(s)

Charlotte – North Carolina – United States of America, Remote – US – Remote – US – United States of America

JOB SUMMARY

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
• Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
• Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
• Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
• Contacts customer for additional information and communicating the steps in the work order process.
• Runs, reviews, and distributes various customer service reports as necessary.
• May generate and dispatch service request work orders for completion by vendors.
• May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
• Provides informal assistance such as technical guidance and/or training to co-workers.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

• To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

• High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

FINANCIAL KNOWLEDGE

• Ability to calculate simple figures such as percentages.

REASONING ABILITY

• Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

• Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Customer Service Rep position is $30,100 annually [or $14.47 per hour] and the maximum salary for the CSR position is $39,681 annually [or $19.08 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

ModSquad is hiring a remote Customer Support - English. This is a contract position that can be done remotely anywhere in the United States.

ModSquad - Provides on-demand customer support and community management services.

⭐ SUMMARY

🚀 ABOUT PIXELLU

🤓 YOUR ROLE

• Answer questions. Help customers with their questions through email, chat, social media, and occasionally video calls.
• Troubleshoot. Find solutions and troubleshoot issues & software bugs
• Write support articles. Create helpful documents that customers can use to find answers at their own convenience.
• Create tutorials. Record video tutorials to help customers understand the features of our software.

📗 REQUIREMENTS

• Excellent written English
• Clear and concise communication
• Ability to stay calm when customers are stressed or upset
• Patience
• Attention to detail
• Positive attitude
• Empathy
• Willingness to learn
• Reliability

🏖️ BENEFITS

• Work from anywhere
• Competitive salary based on experience level and your local cost of living considerations
• Quarterly profit-sharing bonuses based on seniority and role
• Paid parental leave
• 22 annual days off

Salary and compensation

Customer Experience | Weekends

at Ramp

New York, Miami, Remote

Ramp is building the next generation of finance toolsfrom corporate cards and expense management, to bill payments and accounting integrationsdesigned to save businesses time and money with every click. Over 12,000 customers cut their expenses by 3.5% per year and close their books 8x faster by switching to the Ramp platform.

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment software in America and enables billions of dollars of purchases each year. Ramp continues to grow quickly, more than doubling its revenue run rate in the first half of 2022.

Valued at $8.1 billion, Ramp’s investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companiesStripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital Oneas well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp was named Fast Company’s most innovative finance company in 2022 and #5 on LinkedIn Top Startups 2022.

About the Role

Ramp is looking to hire foundational email and phone customer support operators to help support our customers as we scale. We’re looking for agents with an incredible customer focus and passion for helping people, who are hungry to learn all about our product, and who are able to communicate effectively with both customers and an internal team.

As a member of our stellar customer operations team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers on our phone lines and the voice of the customer to the rest of the team!

What You’ll Do

• Work directly with some of the fastest growing companies in the US
• Help Ramp scale effectively by handling support requests over phone and email
• Help us maintain an industry leading satisfaction rate with our customers
• Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
• Learn the Ramp Platform inside and out to maximize effectiveness with our customers
• Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
• Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
• Have the ability to grow, develop and learn in a fast-paced, start-up environment

What You Need

• Ability to work on the weekends
• Minimum 2 years of experience supporting a technical product in customer support
• Minimum 1 year of experience handling phone calls
• Excellent verbal and written communication skills
• Experience collaborating closely with teams outside of support
• Strong background in customer support via email and phone
• Investigative and critical thinking skills
• Desire for ownership and growth in role over time

Nice to Haves

• Experience working with Zendesk tooling

Compensation

• The annual salary/OTE range for the target level for this role in NYC is $46,750-$55,000 + target equity + benefits (including medical, dental, vision, and 401(k)

Ramp Benefits (for U.S. based employees)

• 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
• 401k (including employer match)
  • Please note only 401k contributions made while employed by Ramp are eligible for an employer match
• Unlimited PTO
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support
• Pet insurance

Job description

• Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site
• Maintaining customer focus and responding to customer queries in accordance to company guidelines
• Supporting and guiding customers with all requests, escalating and following up where necessary
• Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
• Keep up to date with new information/policies
• Collaborate with our Fraud and Payments team in order to resolve customer queries
• Collaborate with our CRM team
• Supporting and guiding customers with all requests and escalating and following up where necessary

Qualifications:

• At least 3 years in CS Agent/Officer position with relevant iGaming industry experience would be an asset
• Knowledge of Blockchain, Crypto etc. would be an asset
• Basic office skills including knowledge of Microsoft Word and Excel
• Bilinguals are preferred, must be fluent in English

Requirements:

• Able to work onsite / remote (rotate shift)
• A team player that can work independently
• Ability to think critically and draw from experience to make decisions
• Care in dealing with sensitive information
• You have a positive and a can-do attitude with a flexible approach
• Strong customer orientation, and eager to contribute to startup team
• Ability to deal with ambiguity and identify customer’s needs
• The ability to organize and manage multiple priorities
• An excellent listener
• Smart and flexible

Shifting Schedule - GMT Time zone:

• Team 1: 2:00am - 10:30am
• Team 2: 10:00am - 6:30pm
• Team 3: 6:00pm - 2:30am

Salary: Negotiable based on their experience

Customer Care Representative- Processing ( Work From Home)

locations

Work From Home, USA

time type

Full time

job requisition id

R20048671

Job Family

Customer Service

Who We Are

Transamerica has been helping people feel better about the future for more than 100 years. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. But the way we see it, our responsibility goes beyond our clients’ accounts. We’re in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. We help people prepare by providing solutions that consider the whole picture.

What We Do

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology).

Job Description Summary

As the point of contact and “voice of the company” for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement, life, and annuity investment products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

Job Description

Responsibilities

• Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.
• Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.
• Locate/research information using multiple systems/technologies.
• Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.
• Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.
• Learn and maintain a basic understanding of products, procedures, and systems
• Achieve department metrics and expectations
• Participate in a team based environment to achieve department goals

Qualifications

• Associate’s degree in a business field or equivalent experience
• One year of call center or customer service experience, or financial services industry experience
• Ability to communicate with customers in a professional manner, orally and in writing
• Ability to work independently and as part of a team
• Proficiency using MS Office tools

Preferred Qualifications

• Understanding of retirement, life, and annuity investment products

Working Conditions

• Office/call center environment
• May work varied shifts.

*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

Compensation:

The hourly for this position generally ranges between $15.50 – $18.26 an hour. This range is an estimate, based on potential qualifications and operational needs. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations.

Bonus Eligibility:

This position is also typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Inidual Performance and is at Company Discretion.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Stock Purchase Plan
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• College Coach Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs
• Peer Recognition Program (BRAVO)

Inclusion & Diversity

Transamerica has made a strong commitment to inclusion and ersity, and we are proud to be an organization where all perspectives are valued. Transamerica has earned recognition for its strong efforts year-over-year, including from the Human Rights Campaign’s Foundation Corporate Equality Index, the Diversity Best Practices Inclusion Index, and Seramount’s “100 Best Companies” list.

In addition, as part of Transamerica’s commitment to maintaining an inclusive workplace, the company sponsors employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of ersity. ERGs are open to all employees and provide a supportive environment for raising ersity awareness and promoting inclusive behavior.

Giving Back

Transamerica believes our responsibilities extend beyond our corporate walls. That’s why we created the Aegon Transamerica Foundation in 1994. Through a combination of financial grants and the volunteer commitment of our employees, this foundation supports nonprofit organizations focused on the education, health, and well-being of the communities where we live and work.

https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation

Transamerica’s Parent Company

Aegon acquired the Transamerica business in 1999. Aegon’s roots go back more than 175 years to the first half of the nineteenth century. Since then, Aegon has grown into an international company, with businesses in the Americas, Europe, and Asia. Today, Aegon is one of the world’s leading financial services organizations, providing life insurance, pensions, and asset management. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and ersity.

Customer Service Manager

at Shapeways

Remote

Shapeways’ digital manufacturing platform offers customers access to high-quality manufacturing from start to finish through automation, innovation, and digitization. The company’s purpose-built software, a wide selection of materials and technologies, and global supply chain lower manufacturing barriers and speed delivery of quality products. Shapeways’ digital manufacturing services have empowered more than one million customers worldwide to produce more than 21 million parts using 11 different technologies and 90 different materials and finishes.

Headquartered in New York City, Shapeways has ISO 9001-compliant manufacturing facilities in Livonia, MI and the Netherlands and a network of verified partners around the globe. In September 2021, Shapeways became a publicly-traded company on the NYSE under the ticker SHPW.

Why is a Customer Service Manager important to us?

Shapeways is looking for a Customer Service Manager who will manage day-to-day activities of the customer support team (US, Netherlands and Philippines) to ensure all processes and inquiries (i.e. emails, phone calls, live chat, direct messages) are handled accurately, timely and efficiently.

In this role, you will:

• Own the day-to-day administration of Helpdesk and Live Chat tools (i.e. Zendesk, DRIFT etc.) and other customer service web based technology.
• Serve as the curator of customer experience and play a key role in crafting the online customer support experience for our rapidly growing ecommerce and enterprise manufacturing business.
• Ensure a “best in class” customer experience by proactively training, coaching and leading a team of customer service associates.
• Evaluate and analyze systems including, but not limited to, email and online chat and ensure its being used to its maximum benefit and with effective integration into Salesforce.com to ensure a 360-view of the customer.
• Report on productivity of overall customer service, including response time to customers, number of inquiries per week, logging customer pain points, analyzing product returns, logging website errors and monitoring overall customer satisfaction.
• Ensure customer orders, returns, and warranty Issues are entered with accuracy and thorough, timely follow-up as well as establishing multi-tiered SLAs for customer inquiries.
• Help resolve customer service and website issues by collaborating with Marketing, Technology, Sales, and Operations teams.
• Oversee and manage transactions such as payments, billing, returns and exchanges.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Collaborate with Sales and Operations to obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Review claims adjustments with suppliers, examining parts claimed to be defective, and approving or disapproving quality/reprint claims.
• Collaborate with Stakeholders to recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Assist with processing orders on Shapeways’ eCommerce channel and 3rd party integrations (ETSY, Shopify etc.).

You might be a good fit if (you have/are):

• A Bachelor’s degree in Business, Marketing, Communication, eCommerce or related field.
• Minimum of 2-3 years in eCommerce setting with online customer service management.
• Manufacturing experience a plus.
• Hands-on experience with eCommerce platforms (i.e. ShopifyPlus) and customer service/live chat software (i.e. Zendesk, SFDC Service Cloud, Drift etc.).
• Thorough understanding of entire eCommerce process from conversion to fulfillment to customer service.
• Excellent organizational and time management skills and outstanding project management experience.
• Experience building and leading Customer Service teams with sound process discipline and KPI management
• Requires excellent verbal and written communication skills.
• Ability to communicate with all levels of the organization and participate cross-functionally with Operations, Sales and Marketing Teams
• Enjoys interacting with customers and excels in negotiation and conflict resolution.
• Ability to effectively manage customer expectations and build loyal customer relationships.
• Ability to understand and educate customers on products.
• Strong computer skills are required, including proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience using an ERP System.

Why join our team?

At Shapeways, we all contribute to a respectful work environment where we share ideas and encourage each other to think creatively. We are a collaborative, erse and dynamic group of iniduals ready to embark on our next chapter of growth.

Do you want to be part of a culture that is inclusive, inspiring, and allows you the autonomy to be creative in your work? If so, we invite you to join us on our adventure!

Benefits and perks include:

• Healthcare that fits your needs – We offer excellent medical, dental, and vision plan options that provide coverage to employees and dependents. Our suite of options ranges from 100% employee-only medical premium coverage to extremely reduced premiums for dependent coverage to an enhanced buy up plan for those with more extensive needs. We also have competitive pricing plans for dental and vision!
• Ownership – Every Shapeways employee will be granted equity in the company
• 401(k) with Employer Match – Join the team and we will immediately invest in your future
• Parental Leave – Robust paid time off for new parents; both primary and secondary leave
• Generous Paid Time Off – 20 PTO days plus additional days off when you’re not feeling well, to observe holidays, or just to destress.
• Wellness – We care about your wellbeing. From Commuter Benefits to FSA’s to a platform to promote financial wellbeing to gym reimbursement to standing desks to a partnership with One Medical…we’ve got you covered
• Learning & Development – Through continued education/mentorship on the job and our investment in LinkedIn Learning, we’re focused on your growth as a working professional
• Credit and Discount – Each quarter, employees will earn a $100 credit in their Shapeways account – that’s $400 a year! This balance may be used in conjunction with the 20% employee discount toward purchasing items from our marketplace

Title: Customer Experience Professional (Remote)

Location: Remote

Becoming a Customer Experience Professional at Red Ventures means launching a career with a company ranked one of the Best Large Companies to work for in 2022. It’s easy to see why! Imagine a day in the life of a Red Ventures Professional: a supportive team by your side, goals to strive for, and defined career paths.

About the Role

What will you be doing?

• As a Customer Experience Professional, you will process orders, forms, and requests as well as respond to customer inquiries. These will be inbound phone calls from residential customers who interacted with our sales team or websites.
• Your goal is to establish rapport, understand the customer’s needs, and input order/customer data into multiple Customer Relationship Management tools (CRMs) to ensure that the order placed by the customer gets completed.
• We will set you up with all the tools you need for success paid training, proprietary technology, dynamic scripting, and expert coaching. A reliable, high-speed internet connection is required.

What does the schedule look like?

This position is full-time and fully remote. Schedules can range between 8am EST to 8pm EST Monday through Friday, with a rotating Saturday shift (Saturdays from 9a EST 3p EST). Schedules are 40hrs/week + lunch.

What about Pay/Compensation?

You will be compensated based on an hourly rate of $13/hour.

What about the benefits?

As a full-time employee, you will be eligible for our benefits package. Our benefits package includes, but is not limited to:

• Comprehensive Medical, Dental, and Vision coverage
• Emotional and Mental Health services, support, and resources
• Health Savings Accounts (HSAs)
• Flexible Spending Accounts (FSAs)
• Company-paid Life Insurance and Employee Assistance Program (EAP)
• Tuition Reimbursement Program
• Long-Term/Short-Term Disability
• 401k Savings Plan with company match
• Paid Time Off/ Sick

Note: For most benefits, you are eligible on the first of the month following 60 days from the date of hire.

What We Are Looking For

No experience required! We are a place where talent – of all levels and all backgrounds – can earn, learn, and grow for years to come. We look for teammates who are:

• Accountable. You come to work, ready to work. Your team can count on you.
• Adaptable. Do you thrive under pressure and go with the flow when change happens?
• Coachable. Our leadership teams are the best of the best and are here to help you reach your goals every step of the way.
• Driven. You are passionate, motivated to learn, and determined to succeed.
• Funny. A sense of humor is a must! We work hard and play hard the virtual fist bumps are for free!
• Gritty. You bring your best attitude and effort, all the time. Giving up is not in your nature.
• Honest. Integrity is non-negotiable here. We are here to win the right way every day.

Who We Are

Red Ventures is a multi-billion-dollar portfolio of digital companies that specializes in bringing consumers and brands together. We are made up of more than 4,500 employees across 5 continents – and adaptability is at the core of everything we do. We measure our impact not by profit but in our ability to positively change the trajectory of the people and communities we touch. At our core, we believe:

• In making every second count
• In getting better every day
• In winning the right way
• In being the change we wish to see in the world
• Everything is written in pencil
• In being great people to work with
• In leaving the woodpile higher than we found it

With a portfolio spanning dozens of geographies, business teams, and industries – the opportunities to learn, grow, and find work you’re truly passionate about here are limitless. But just to be sure – we also provide world-class training and leadership development opportunities at every stage of your career, no matter where in the world you’re located.

Currently, we are hiring for this position in the following states: Alabama, Georgia, Indiana, North Carolina, South Carolina, Texas, West Virginia, and Wyoming. You must be able to pass a pre-employment drug screen and background check.

Guest Relations Specialist

Location: United States

Remote ~ Based in the United States

Job Purpose:

We are looking for a talented Guest Relations Specialist that thrives in a fast-paced environment. The successful candidate will play a fundamental role in supporting our inside sales team and our customer base. The ideal candidate must be comfortable making and receiving dozens of calls per day, working as part of a team, responding to customer service inquiries and meeting deadlines. The majority of this position will be servicing inbound calls from customers who need assistance with existing reservations. This is a great opportunity for someone with customer service experience who would like to enter or further their career in the travel industry.

Duties and Responsibilities:

• Take phone calls from direct customers and travel agencies both prior to and during travel to resolve any outstanding travel-related issues
• Manage changes to itineraries – working with vendors and suppliers as needed
• Utilize sales skills to assist customers in upgrading
• Responsible for monitoring shared inboxes, responding to customer inquiries via our website & email
• Monitor and quality check reservations, logging any discrepancies and alerting management
• Work as a member of our Customer Care Team resolving customer issues and complaints post-travel
• Assist Operations Department
• Work with suppliers to confirm rooms above allotment and special requests
• Responsible for issuing tickets; including exchanges, refunds, and schedule changes as needed
• Process documents, including invoices and other communications to our customers and suppliers
• Make outbound calls and research alternative accommodations impacted by schedule changes and passenger requests
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management

Qualifications:

• Excellent customer service and communication skills
• Strong organizational and problem-solving skills
• Bachelor’s degree preferred
• Prior travel industry or customer service experience required
• Ability to prioritize multiple tasks and meet deadlines
• Computer proficiency in Microsoft Office
• Focus on accuracy and quality

Benefits Include:

• Work Remotely
• Paid Time Off: Vacation, Sick, Holidays, and Floating Holidays
• Bonus and Incentive Plans
• Medical, Dental, Vision
• HSA – Pre-tax funds to use towards copays, deductibles or other medical items not covered by insurance
• 401k Employer Matching
• Gym membership contribution through employer offered Health insurance plan
• Corporate Discounts through Working Advantage
• Employee Referral Bonus – $1,000
• Cross-Departmental Training
• 100 hours of training per person/per year
• Anniversary, Birthday Recognition & Gifts
• Volunteer Opportunities
• Familiarization Trips (Get paid to experience our vacations!)
• Years of Service Awards
• Employee Travel Discounts
• $100 per person per year for reimbursement for supplies

Title: (Part Time) Customer Service Representative – Remote

Location: Remote, USA

Personal development and becoming the best you is all about growth and exploring new skills and opportunities both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.

The Facilities Service Representative is responsible for servicing clients by answering incoming calls, creating and dispatching facility service requests! Depending upon the severity of the request the CRS may also be responsible for following up to ensure completion of the request.

This position reports directly to the Manager of Facility Services and will be a Remote, WFH US position.

How you’ll make a difference:

• Ensure telephones are answered timely to meet client requirements
• Communicate effectively in a positive and pleasant manner
• Process all work requests per account procedures
• Ability to produce all monthly, quarterly, and annual reports to assigned clients in approved format
• Check all Critical and Priority 1 requests prior to end of shift daily.
• Perform 100% callbacks on Critical, Priority 1 & 2 created work requests
• Perform callbacks on Priority 3 & 4 created work requests as time allows.
• Monitor completed work requests and correct information if necessary
• Other duties or special projects from time to time as required

What you bring to the table:

• High school graduate or equivalent advanced coursework preferred
• Ability to effectively write and communicate in the English language
• Type a minimum of 45 words per minute
• Working knowledge of computers
• Basic understanding of Microsoft Office’s suite of programs (word, excel, outlook, etc.)
• Ability to enter data within system and view same for allotted work hours
• Ability to focus and manage competing priorities based on inbound call volume and duties assigned.
• Ability to effectively work with others in a team environment
• Ability to clearly articulate client requests to service providers in the field
• Ability to arrive at scheduled times and be ready to fulfill duties
• Preferred Skills/Experience:
• Bilingual language skills are a plus
• Familiarity with facility maintenance or real estate is a plus

Please Note:

• This job does not require travel domestically or internationally,
• This position requires a quiet, distraction free work environment.
• This is a part time, non-exempt opportunity.
• The role is a Temp-to-Perm position with a 90-day probation period – benefits may be available once probation period is completed.
• Relocation will not be considered for this position.
• At this time, visa sponsorship is not available.

The hourly range for this position is $15.96 – $29.62.

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

ABOUT ACCRUENT

At Accruent (a subsidiary or affiliate of Fortive Corporation), we strive to be on the cutting edge of the software world, providing purpose-built intelligent solutions that raise customer expectations, shift paradigms and transform the way businesses operate and achieve success.

We aim to provide the same transformational growth for our 1,000+ employees which includes a vibrant office culture in major cities like Austin, London, and Amsterdam and 10,000 customers in more than 150 countries we know you’ll gain new experiences along the way. In our continued effort to help our teams Grow Without Limits, we provide all employees with the resources, coaching and support they need to reach new heights and experience true professional and personal development and we do this because we believe it will help us grow as a global company in return.

Every person can bring something incredible to the table, and we can always achieve more together. So, if you are courageous, adaptable, collaborative and interested in becoming the best you, we encourage you to join us for the ride even if you don’t believe you have the exact experience to fill a particular role.

Explore the path. Join Accruent.

ABOUT FORTIVE

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a erse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

#LI-Remote

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage ersity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Iniduals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

Associate Customer Support Specialist

United States

Full time

REQ11631

Job Summary:

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose – to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a erse and inclusive work culture that inspires innovation and bold thinking. A place where iniduals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset – our people!

Job Description:

Not all companies are made equal and at CoreLogic, this adage could not be truer. With boundless passion and commitment, our 5,000+ team members share a singular focus: to help millions of people find, buy, and protect the homes they love. As a leading provider of gold standard data, analytics, and platforms, CoreLogic enables real estate professionals, financial institutions, insurance carriers, government agencies and other housing market participants to help people make their dream of homeownership a reality.

From our unmatched network of trusted relationships to technical innovations to the insights and foresight that comes with deep experience and collaboration, we offer unrivaled intelligence in the property industry. CoreLogic connects critical touch points for a seamless and superior home-ownership journey powered by accurate, comprehensive, and up-to-date data, and back those up with five-star service and support.

This position is full-time and remote. Benefits include health, dental, vision, life, disability, paid time off, paid maternity and paternity leave, 401K match, overtime eligibility, and a laid-back, fun work environment.

The CoreLogic Associate Customer Support position is a help desk, front line support for legacy NextGear Solutions and CoreLogic customers. The position supports both training and troubleshooting assistance by providing consistent, high quality, efficient, friendly, and knowledgeable service.

Duties Will Include:

• Answer incoming channels (chat, voice, voice mail, web, and email inquiries) on basic customer issues. For example, and not limited to, general and technical software questions, password recovery, database, and web site navigation inquiries.
• Actively work on open and solving interaction types within inidual and team queues.
• Actively listen, document, and analyze information about the customer’s inquiry and determine appropriate resolution.
• Follow proper escalation procedures to the next level of support and include all necessary information. For example, job number, screen capture, username, step by step recreation of the issue.
• Solve at least 80% of incoming interactions on the first try.
• Achieve and maintain above a 90% customer satisfaction score.
• Provide support for identified defects or database issues where solutions already identified.
• Ensure all interaction types logged with the appropriate level of data in the help desk customer ticket tracking system.
• Promote a professional help desk image by offering a consistent, high quality, efficient, friendly, and knowledgeable service to internal and external customers.
• Demonstrate an understanding of help desk priorities and goals with an active participation.
• Responsible for staying signed into the help desk phone system and actively working during designated shift.

Job Qualifications:

• High school diploma or equivalent work experience required, Bachelor’s degree with degree or courses in MIS, CS, or similar preferred.
• At least one year of customer service or software quality assurance experience required, with technology-related customer service experience preferred.
• Open to weekend and/or non-traditional shifts.
• High energy, a self-starting team player.
• High sense of urgency and follow-through.
• A natural problem-solving personality, driven to solve puzzles.
• Comfortable working in a fast-paced, unstructured environment, with strong ability to think on your feet and learn quickly.
• Typing of at least 50 words per minute required.
• Clear communicator with good spelling and grammar skills.
• Knowledge of construction industry or accounting basics are a plus.

#LI-Remote

Annual Pay Range: 26,100 – 37,440 USD

CoreLogic’s Diversity Commitment:

CoreLogic is fully committed to employing a erse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

CoreLogic benefits information can be found here: Qualifications, locations and experience of the inidual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

By providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.

Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.

Customer Support Team Lead

• United States – Remote OK
• Full-Time
• Customer Success

We’re seeking a hard-working Customer Support Team Lead as we continue to expand our team. The team lead will be responsible for a specific group of Customer Support Specialists and will focus on improving their teams’ performance, processes, and more. Most importantly, you’ll be responsible for ensuring we continue to live up to and exceed our customers expectations as we deliver an outstanding customer experience.

At SimpleTexting we’re on a mission to help SMBs make an impact by communicating with their audience using text messages.

One of the reasons we’ve grown so fast over the last four years besides our powerful and easy-to-use platformis that we deliver fast, friendly, and empathetic support.

As our team continues to grow, we’re on the hunt for a hard-working person to join us as a Customer Support Team Lead!

So, overall:

In this role you’re in a unique position to understand how our customers find value, how they use our product, and their pain points. You’ll make that knowledge count by helping us improve your teams’ performance, processes, and more. This position reports to the Manager of Customer Support.

If that sounds like an exciting opportunity, then let’s get to the details.

Responsibilities

• Manage the day-to-day of your team to ensure a high-quality support experience for all customers
• Coach customer support specialists, contributing to a supportive and growth-oriented environment
• Regularly review performance and metrics, proactively identifying trends
• Create intervention and improvement plans for team members to ensure the team is meeting requirements
• Coordinate with other departments to improve the experience of the team and customers
• Advise on, and directly handle, customer escalations to help your team resolve customer opportunities
• Evaluate workflows and processes to recommend improvements that increase team and customer satisfaction
• Listen to feedback from team members and resolve any issues
• Assist in training new hires to make sure they start off strong

This Role Is For You If

• You love making people and teams better
• You’re comfortable holding yourself and others accountable
• Going above and beyond for people gives you a warm and fuzzy feeling
• You’re not afraid to make tough calls
• You don’t just complete tasks, you also think strategically about the big picture
• You have a customer first attitude
• You live the SimpleTexting values in everything you do

Required Qualifications

• Ability to inspire and develop inidual teammates
• Demonstrable critical thinking, communication, tech, and creative problem-solving skills
• Willingness to take ownership over issues.
• Self-starter with a positive attitude. You don’t get fazed by change.
• Highly organized. You can effectively juggle several different priorities.
• Able to become a SimpleTexting power user. You have the skills to learn our product inside and out.
• At least two years experience as an inidual contributor in a customer support role, preferably for a SaaS company
• At least 1 year of experience as a team leader or supervisor, preferably for a customer support team at a SaaS company

Location

• Remote (based in the USA and thePhilippines)

Compensation and Benefits

• Compensation will be based upon current experience and market standards
• This is a full-time position with a set schedule during US daytime hours
• Flexible time off policy
• Remote

About Us

SimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.

SimpleTexting is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base. Sinch’s APIs and platform deal with over 145 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more

Our values of Dream big, Win together, Keep it simple and Make it happen are what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. We are committed to building a company that empowers iniduals from a erse set of backgrounds to be their authentic self and bring their values into their work. We know that the more erse and inclusive we are, the better our success will be.

If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!

Customer Experience Associate (Bilingual)

Fully Remote • Remote Worker – N/A

Job Type

Full-time

Description

Job Summary:

The Customer Experience Associate is responsible for helping Figo maintain and grow our culture of industry best customer care by providing quality and efficient customer service, using verbal and written communications.

Duties / Responsibilities:

• Effectively manage high volume of incoming calls, chats, email, and text messages
• Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions using Salesforce CRM
• Process customer accounts and transactions
• Answer questions about Figo Pet Insurance and Pet Cloud, including questions about coverage and Pet Cloud technology
• Successfully turn an inbound lead into a sale
• Handle challenging customer situations
• Follow Figo communication procedures and guidelines
• Go above and beyond to build customer relationships and trust in the Figo brand
• Turning positive customer interactions into a five-star review for Figo
• Respond to internal/external inquires
• Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required.
• Operate as an effective team member by supporting colleagues and contributing to the delivery and achievement of overall team and business objectives.
• Undertake any other duties of a similar nature that the company reasonably requests to be performed that are within your abilities and/or expertise and skills.

Supervisory Responsibility:

• Position does not have any supervisory responsibilities

Required Skills/Abilities:

• Must be very organized and take initiative, attention to detail, strong time management and multi-tasking skills an asset
• Love pets and talking about them!
• Should be comfortable in speaking with vet staff and policy holders.
• Interpersonal skills, effective verbal, and written communications a must. Communications must be handled in a courteous and professional manner
• Professional, friendly, patient phone/email persona
• Ability to collaborate with others on projects and/or special assignments
• Must have excellent work habits, including a willingness to work the hours necessary to get the job done, especially when important deadlines cause greater than normal departmental pressures
• Ability to manage projects outside of customer service role
• Well versed in Microsoft Office
• Great team player
• Protect organization’s value by keeping information confidential
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Conform with all safety rules and use all appropriate safety equipment.

Education and Experience:

• Bachelor’s degree or similar administrative experience
• 2+ years’ experience in customer service

Additional Eligibility Qualifications:

• Licensed to sell Property and Casualty insurance
• Fluent in both English and Spanish a plus

Physical Requirements:

• Prolonged periods of sitting at a desk and working on computer/telephone
• Must be able to lift to 15 pounds at a time
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Expected Hours of Work:

• This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director
• Position may require evenings and/or weekend days

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel Servicing Operations Manager

Travel & Lifestyle Services

• Sunrise, Florida, United States
• Phoenix, Arizona, United States
• United States

Work Location Options:

Hybrid/Virtual

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and erse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

American Express Travel & Lifestyle Services (TLS) provides our Card Members around the world with a full range of travel services, from trip planning and booking to enhancing the broader travel experience. It is our mission to become essential to our customers by providing differentiated products and services. To accomplish this, we must make Membership come to life, every day.

A successful TLS Travel Servicing Manager has a passion for delivering extraordinary service and demonstrates leadership ability to inspire their team to drive outstanding business results. They will use performance metrics to drive business results, monitor customer interactions to ensure extraordinary service, and provide consistent and ongoing coaching and feedback. They are an advocate for both their colleagues and their customers. They thrive in ambiguity and can effectively lead their team through change. They are intellectually curious, constantly striving for information about their team, the business, the industry, and they share a passion for growth and knowledge with their teams and peers.

How will you make an impact in this role?

• Inspire Team Leaders and their teams to achieve and exceed their goals by providing outstanding coaching, training, and development and by rewarding and recognizing results
• Evaluate key performance indicators on an ongoing basis and provide continuous coaching and feedback
• Assess the team’s skill levels and competencies and create development and action plans that are owned and driven by the colleagues
• Communicate with their team to ensure that they are well informed about issues which affect them and their customers
• Create and implement creative solutions to grow the business
• Drive Card Member engagement, exceptional customer experience, and billings growth

Minimum Qualifications

• Minimum of 3 years of leadership experience in a customer service-related industry
• Demonstrated ability to set the agenda and think strategically
• Strong analytical and creative problem-solving skills
• Effective organizational communication skills to drive collaboration and bring others with you
• Outstanding teammate who has proven success working with teams to accomplish goals
• Ability to build relationships across multiple LOBs and partners
• Meticulous with strong organizational and prioritization skills who can work in a fast-paced environment
• Ability to drive and gauge business results
• Ability to successfully understand and implement policies, procedures, and programs
• Knowledge of travel agency regulations, operations and procedures preferred
• Microsoft Excel and PowerPoint experience
• Flexibility to work shifts to meet customer needs

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Bilingual Customer Service Representative (Open to Remote)

remote type Remote

locations

AF-AZ Offsite Arizona

AF-IL Chicago Office

AF-TX Offsite Texas

Remote Work

AF-WI Milwaukee Co-Work Space

AF-NV Offsite Nevada

AF-WI Madison Natl HQ

AF-GA Offsite Georgia

time type

Full time

job requisition id

R30832

At American Family Insurance, we believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a erse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

American Family Insurance is driven by our customers and employees. That’s why we provide more than just a job – we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID: R30832

Bilingual Customer Service Representative (Open to Remote) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$23.00 Hourly

Compensation Maximum:$29.20 Hourly

Summary:

Job Family Summary Provides support to insureds and agencies, as well as internal and external business partners. Handles each interaction with a genuine desire to connect with the caller while adapting the support to the customer’s needs. Willingly takes ownership of each interaction while advocating for the customer. Continually develops (or evolves) knowledge and skills necessary to provide expected support. Understands and maintains key performance indicators while living our company values. Job Summary The Customer Service Representative I provide service through various direct/indirect customer contact channels. Representatives are responsible to resolve service issues in an unscripted customer care center environment with a focus on one call resolution. Accepts ownership of the interaction and provides a high caliber of service, assess customer needs and advises on policy coverage and options.

Job Description:

Job Level Summary

• Requires working knowledge and skills developed through formal training or work experience.
• Identifies the problems and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
• Works within established procedures with a moderate degree of supervision.

Primary Accountabilities

• Responds to customer interactions regarding billing, policy coverage, and policy changes. Interactions may occur through various customer contact channels such as phone, email, e-form, chat, and/or social media platforms.
• Accepts ownership of requests and provides thorough service to ensure complete customer satisfaction.
• Empowered to take risks and make exception decisions. Reviews the situation to ensure decision is appropriate for both the customer and the organization.
• Asks probing questions and actively listens, showing interest and compassion to provide customers with a high-touch customer experience for all interactions and programs.
• Fosters strong relationships with customers to maintain a high level of client retention and product loyalty, educating and advising on current and future insurance needs.
• Communicates with business partners to collaboratively assist and support customers through multiple services and programs.
• Stays abreast and adheres to organization processes and procedures, assisting customers following federal and state regulations.
• Live the OneAmFam culture, collaborate cross-isionally to achieve a seamless customer experience.
• Assists with peer development through information and knowledge sharing.
• Learn, embrace and apply the LEAN concepts in day to day work, identifying opportunities for improvement and making recommendations for change
• Actively attends scheduled training class as required, as well as participates in development opportunities to further expand Customer Service skills.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Basic knowledge and understanding of mathematics (arithmetic, averaging, percentages, etc.).
• Demonstrated experience in a customer service environment. (This includes face to face service or contact center; retail, insurance, hospitality, etc.).
• Ability to take the lead and guide our customers to resolution.
• Ability to advise and recommend additional insurance products and services.
• Demonstrated experience with PC software applications.
• Ability to conduct basic computer/internet troubleshooting.
• Keyboarding/typing ability at 25 wpm.
• Must meet workspace and internet speed requirements.
• Must meet Virtual/Remote Employee requirements as outlined in the “Virtual/Remote Employee Agreement”.
• Must pass bilingual assessments in reading, understanding, writing and conversing fluently in both Spanish and English.

Education & Licenses

• If unlicensed, provide proof of successful completion of the AD Banker On-Line Pre-Licensing Course for employee’s resident state prior to 8:00am CT the Wednesday before start date or the offer will be rescinded. Proof of successful completion is: 1. A score of at least 90% on the comprehensive exam for resident states having this exam in their coursework, and/or 2. The certificate(s) of completion for resident states requiring a pre-licensing course.
• Required to pass the resident state licensing exam(s) for property and casualty producer licenses within 30 days of hire.
• Property and casualty producer licenses for all operating and/or service states must be obtained within 60 days of hire.
• Must complete required continuing education credits to maintain resident state property and casualty producer licenses.
• Must maintain property and casualty producer licenses for all operating states and/or service states.

Working Conditions

• This position requires the ability to work a flexible schedule including evenings, nights, weekends, and holidays.

Additional Job Information:

Experience with care center, high call-volume experience and/or insurance experience is strongly desired but not required

The internet speeds required for this role are: 100+Mbps down /10+ Mbps up.

Due to state property and casualty licensing requirements, we are unable to consider applicants from: AK, AR, CA, FL, HI, KY, MA, MT, NJ, NM, NY, WV, and WY.

When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Title: Customer Service Representative

Location: US National

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Evolenteers make a difference wherever they are, whether it is at a medical center, in the office, or while working from home across 48 states. We empower you to work from where you work best, which makes juggling careers, families, and social lives so much easier. Through our recognition programs, we also highlight employees who live our values, give back to our communities each year, and are champions for bringing their whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

Put your customer service skills to work in a meaningful way! Evolent Health has MULTIPLE OPENINGS for Customer Service Representatives {Bilingual Spanish and English candidates highly encouraged} who are energetic, eager iniduals ready to join a team dedicated to assisting our health plan customers and their families every day. This is a great opportunity if you have a dedication to service, thrive in a dynamic, fast-paced work environment and have a passion for providing outstanding care for the customers you connect with.

For this role we are seeking skilled and knowledgeable call center iniduals who are comfortable interacting and providing support to health plan members, providers and/or their representatives, fluent in computer navigation and toggling while confidently and compassionately engaging with the caller. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role. Based on business need, we offer employees flexible work shift schedules, during our call center operating hours of 7:00 a.m. to 11:00 p.m., 7 days a week.

{For Bilingual candidates- **If you are bilingual in English & Spanish, we strongly encourage you to apply to join our team. Our erse customer population has a large Spanish as a first or only language, and our bilingual representatives support our ability to immediately provide the support our customers need. Successful candidates who are qualified as bilingual in Spanish and English receive additional compensation for their language skill.}

What You’ll Be Doing:

o Hours of Operation: 7 days a week, 7:00 am 11:00 pm (your shift will be determined after training)

PREFERRED EXPERIENCE WE LOOK FOR:

This is a work from home position, which requires a quiet, private workspace without noise and distractions, and reliable internet connectivity provided through a wired connection with a minimum of 10 MBPS speed. A mobile or hot spot environment is not acceptable. You may need to purchase an Ethernet cord depending on your current Internet set up.

Associates degree or equivalent experience

Technical Requirements:

Currently, Evolent employees work remotely temporarily due to COVID-19. As such, we require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent Health is committed to the safety and wellbeing of all its employees, partners and patients and complies with all applicable local, state, and federal law regarding COVID health and vaccination requirements. Evolent expects all employees to also comply. We currently require all employees who may voluntarily return to our Evolent offices to be vaccinated and invite all employees regardless of vaccination status to remain working from home. Certain jobs require face-to-face interaction with our providers and patients in client facilities or homes. Employees working in such roles will be required to meet our vaccine requirements without exception or exemption.

Compensation Range: The minimum salary for this position is $, plus benefits. Salaries are determined by the skill set required for the position and commensurate with experience and may vary above and below the stated amounts.

Palm NFT Studio is looking to hire a Marketplace Success Manager to join their team. This is a full-time position that can be done remotely anywhere in US timezones preferred.

Airbase is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Airbase - The only comprehensive spend management platform for small and midsize companies.

6sense is hiring a remote Customer Success Manager - Growth. This is a full-time position that can be done remotely anywhere in the United States.

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Figma is hiring a remote Customer Experience Manager. This is a full-time position that can be done remotely anywhere in the United States.

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