Customer Care Representative

locations

Remote, United States

time type

Full time

job requisition id

REQ – 02342

Company : ABC Fitness Solutions

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

This position is directly responsible for handling the inbound and outbound calls while providing quality service to customers. This position is directly responsible for the overall productivity of the call center.

WHAT YOU’LL DO:

• Responsible for taking inbound calls directed from the queue; Typical inbound calls include but are not limited to: Assisting members with billing questions, cancellation and/or freezing member accounts and account delinquencies and disputes
• Responsible for performing outbound dialer/collection calls regarding delinquent accounts: Typical outbound calls include but are not limited to: Billing updates, providing cancellation or freeze services, resolving account delinquencies and disputes
• Responsible for noting each account with the call content
• Responsible for reviewing accounts and answering customer questions.
• Maintain inidual standards: Meet minimum QA goal of 90%; Minimum schedule adherence of 92%; Maintain an average talk time of 315 seconds or less on member calls; Maintain an acceptable error percentage
• Maintain departmental standards
• Any other duties as assigned by Manager or management
• Regular and reliable attendance required
• Note: In addition to the essential duties and responsibilities listed above representatives will add the following skill levels: Mail Processor : Process incoming faxes, letters and e-mails from members; Research members accounts to ensure all mail received is as outlined by the club; Communicate with members when documentation is not correct. Client Services: Responsible for taking inbound Client Services calls directed from the queue. Recurring Services: Responsible for taking inbound Recurring Services calls directed from the queue; Process incoming faxes, letters and e-mails from members with a recurring service. Escalated Supervisor: Take calls from members who have requested to speak to a supervisor. Answer the phone as a supervisor and be empowered to make decisions to help resolve customer’s issues; Requires leadership nomination

WHAT YOU’LL NEED:

• Must type 30 WPM
• Experience with the AS400, Microsoft Word, Excel, Outlook
• Must be able to accurately and effectively communicate with other departmental staff members, members and clients both verbally and in writing
• Ability to multi-task in a fast-paced environment
• Must be extremely detail-oriented and able to make sound decisions
• Must be self-motivated
• Must possess good grammar skills and professional phone presence
• Must be dependable
• Must have a secure, quiet work at home environment
• Must provide internet services that must meet and/or exceed internet service requirements outlined by company guidelines
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to problem solve using deductive reason skills in a timely manner
• Basic skills including but not limited to addition, multiplication and ision of whole numbers, decimals and fractions
• Flexibility and adaptability to frequent change
• Ability to periodically lift and set up 20-25 pounds of computer related equipment
• Must be able to sit for prolonged periods of time usually between 8-12 hours per day with periodic breaks
• Must be able to look at a computer monitor and type for prolonged periods of time usually between 8-12 hours per day with periodic breaks
• Must be able to speak and listen for prolonged period of time usually between 8-12 hours per day with periodic breaks.
• May frequently be required to stand, walk, use hands, reach, stoop, kneel or bend, talk, or hear
• A quiet to moderate noise level work setting
• Employee must furnish a high speed internet connection to connect to ABC’s server
• Employee must furnish a mobile phone, landline phone and/or devices necessary to receive and send business communications if system is unavailable to communicate or to report an absence.

AND IT’S GREAT TO HAVE:

• Bi-lingual is a plus
• 1 to 2 years previous call center experience preferred
• Experience handling a high volume of inbound and outbound calls preferred
• Work-from-home experience beneficial

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture Best Life, One Team, Growth Mindset
• Time Off with our open PTO policy, you pick when you want time off when it’s best for you!
• Days of Disconnect once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave we offer leave for when your family grows by two feet or four paws!
• Fitness Perk we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Discounts access to discounts with our partners, such as Dell, Microsoft & many more.
• Medical/Dental/Vision coverage
• EAP we get you help when you need it. Period.
• Calm App +4 enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! so many benefits we couldn’t even fit them all here!

We’re committed to ersity and passion, and encourage you to apply, even if you don’t tick all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry, and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 31 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

Customer Service Representative

Job ID: 2023-7211

Job Locations: US-VA-Henrico | US-Remote

Category: Administration / Clerical

Type: Regular Full-Time

Overview

NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. NCI’s AI solution, Shai(tm), scales humans with artificial intelligence by empowering the workforce to meet their mission by using best in class AI solutions coupled with our exceptional service offerings. Working with strategic partners, NCI is committed to bringing commercial innovation to missions of national importance. NCI is a mid-tier systems integrator headquartered in Reston, VA, and operates at locations across the globe.

NCI has been designated a 2020 Military Friendly Employer by MilitaryFriendly.com

Responsibilities

NCI: The Customer Service Rep I confers with customers by telephone and input data.

Responsibilities:

• Requests records and information from providers. Responds to telephone inquiries promptly, professionally, and efficiently to provide resolution.
• Understands and resolves provider’s questions and provide analysis of situation to determine best use of resources.
• Serves as liaison between the providers and the various departments or team members in response to inquiries.
• Responds to all written inquiries (letter, fax, e-mail) in a professional manner.
• Processes rejected records that do not meet initial inspection criteria and contact Providers to resubmit legible copies.
• Provides assistance to the providers in identifying what is being requested and be able to provide answers to their queries.
• Maintains a high level of knowledge and comply with all protocols, policies and procedures
• Should be able to lift 50 pounds, and able to work in other departments as needed.
• Even this position is remote, but you will be asked to come to site for other tasks/projects.

Qualifications

Requirements:

• I: High School Diploma or equivalent related experience
• 0 – 5 Years experience

Physical Requirements:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required

It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting iniduals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. NCI is a VEVRAA Federal Contractor.

Customer Service Administrator 1

Location: REMOTE, Remote, US

Company: Bureau Veritas

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: [[REMOTE]]

State: Remote

This is a permanent, full-time position that can be 100% remote.

Essential functions include but are not limited to:

• Coordinating and facilitating inspections; verifying order information; locating closest qualified contractors and coordinating job orders, providing follow up to issues or concerns of the client; acting as a liaison between client and contractor, and handling all details to ensure a successful inspection.
• Developing extensive knowledge of the inspection process, products, and services.
• Reviewing and analyzing inspection/audit reports for accuracy. Making corrections as needed before sending the final report to the client.
• Providing support to independent contractors regarding procedures and questions.
• Responding to client and independent contractor issues in an efficient and timely manner; working with department personnel to resolve issues and answering questions that may arise.
• Effectively communicating knowledge of the audit process, products, and services to independent contractors and clients.

Qualifications include but are not limited to:

• High school education or equivalent combination of education and experience that provides the knowledge, skills, and abilities to perform the job.
• Read, write, and speak English at an acceptable level to perform job functions.
• Work in a team environment with close attention to detail; work independently with only general direction; handle and meet multiple deadlines.

Benefits include:

• Paid time off: vacation, sick pay and personal time. Quiktrak offers generous/comparable grants for its staff.
• Holidays: a combination of scheduled and floating holidays each year typically depending on when holidays fall during the year. The normal allotment of paid holidays for full-time US employees is 10 days.
• Life insurance: $50,000 life and $50,000 AD&D, additional benefits available for employee, spouse, and children
• 401(k) plan: company matches 25% of the first 6% of employee contribution
• Short- and long-term disability

H1 is hiring a remote Senior Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

H1 - Creating a healthier future.

Fleetio is hiring a remote Customer Success Specialist, Onboarding. This is a full-time position that can be done remotely anywhere in the United States.

Fleetio - Modern fleet management software.

sFOX is looking to hire a Client Services Specialist to join their team. This is a full-time position that can be done remotely anywhere in Europe.

Brex is hiring a remote Senior Manager, Dedicated Support. This is a full-time position that can be done remotely anywhere in the United States.

Brex - The financial OS for the next generation of business.

Grafana Labs is hiring a remote Customer Success Manager - Growth Segment. This is a full-time position that can be done remotely anywhere in EMEA.

Grafana Labs - Composable and open source observability platform.

Loom is hiring a remote Customer Success Manager, Scaled Renewal Ops. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Loom - Free screen & video recording software.

Membership Services Representative (US)

REMOTE

MEMBERSHIP SERVICES

At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

WHOOP is seeking a membership service professional who loves supporting communities, and geeks out on identifying underlying issues. These could range from hardware challenges with the WHOOP Strap, to software problems with the App, to analytical questions about the user’s data. As a Membership Services Representative at WHOOP, your responsibilities will be to field, troubleshoot, and resolve issues that arise in our member base.

You will be surrounded by highly motivated, creative and passionate peers who have a strong mission to provide a best in class experience for our Members. If you are looking to be a part of a thriving, dynamic, fast-paced, team-based environment, then WHOOP is the place for you.

This is a full-time position with shift times that will change on a regular basis in line with WHOOP’s shift bidding procedures.

RESPONSIBILITIES:

• • Deliver high-quality service across multiple support channels including phone, email and chat & resolve member issues in an acceptable time frame
  • Be a hardworking advocate for members while answering any questions that come your way
  • Show compassion to frustrated members while solving problems and addressing unsatisfactory experiences
  • Meet or exceed the department’s metric-driven goals and KPIs (CpH, Quality, FCR, CSAT, SLAs, etc.)
  • Provide onboarding product demos via phone and video to new members
  • Provide clear documentation of all cases in line with Quality Standards
  • Ability to leverage multiple applications (Salesforce, Intercom, Stripe, Admin Console, UPS etc.)
  • Triage issues and raise to management when trends or bugs are identified that could potentially be impacting a large number of members
  • Be actively accessible, available, and responsive to customers, peers, and management during the duration of assigned work hours
  • Be a great teammate through engagement and ownership
  • Meet attendance and punctuality expectations while properly recording work hours in the Company timekeeping system

QUALIFICATIONS:

• • Ability to work remotely with internet speed of 100 mbps (upload) and 20 mbps (download)
  • Shifts will be across a Monday to Sunday period
  • You will be a powerful advocate for WHOOP’s members and are passionate about the community experience
  • Excellent written and oral communication skills
  • Adapt to change and absorb new information with ease
  • Ability to remain calm, professional, and communicative while troubleshooting member concerns
  • Proven track record of analyzing information, troubleshooting problems, and resolving or escalating issues as needed
  • Positive attitude and high energy performer
  • Ability to thrive in a dynamic, fast-paced, team-based environment
  • Ability to flourish within a startup environment and adapt to change

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.

Customer Support Specialist

Job Details

Remote Type

Fully Remote

Description

Customer Support Specialist

We are looking to expand our Customer Support team by hiring a high-energy, solution-minded, smile-inducing Customer Support Specialist. Is that you?

AOEU is a revolutionary institution that was created to support art teachers no matter what level of expertise they have and the depth of learning they need. How do we do it? Through our fully online university, standards-aligned curriculum platform, and various professional development models – weekly magazine, conferences, personalized learning platform, courses, and social media content.

You are the person we need if you find joy in helping iniduals find solutions to their problems. Our Customer Support Specialist will play a vital role in supporting the institution’s vast number of students and teachers with a variety of needs. This inidual will be highly service-focused and thrives in engaging with and finding solutions in an effective and efficient manner. Exhibiting professionalism, thriving in a fast-paced environment, and the ability to problem solve quickly is essential to the success of this inidual. Serving as the face of the institution, curating innovative and engaging customer experiences will be pivotal.

POSITION DETAILS

Structured as a remote, full-time salaried position. This position will report to the Lead Teacher Success and Support Manager.

This position is eligible to remote work from the following locations: USA.

Who We Are

AOEU is an art teacher’s partner for life. We provide art-specific professional development, an engaging curriculum, relevant resources, online graduate courses, and a rigorous master’s degree program.

We have been a 100% remote company since the beginning!

MISSION

We grow amazing teachers by providing rigorous, relevant, and engaging professional development at every stage of their career.

The Details

ESSENTIAL FUNCTIONS

Customer Support

• Respond to various avenues of inbound customer requests – email, live chat, phone, and support tickets in a timely and accurate way, seeking an empowering resolution.
• Communicate with and support customers with technical troubleshooting and product questions, investigating and escalating level 2 issues appropriately.
• Act as a cross-functional champion for internal initiatives that contribute to improved customer experiences and outcomes.
• Collect and analyze customer feedback to improve the customer experience.
• Authoring knowledge base articles and overseeing content in AOEU’s Help Center to ensure it is accurate, relevant, and up-to-date.
• Maintain and update the Customer Support Handbook documenting operational policies and procedures for the team.

Enterprise Training

• Conduct live, virtual training sessions for AOEU’s various SaaS Platforms.
• Train and guide teams of art educators to curate, plan, and optimize their PD and Curriculum implementation plans.
• Prepare learning material and evaluate results after each training session to optimize customer engagement and increase usage.
• Provide account and product support to customers in real-time to deliver a smooth onboarding experience.
• Technical mastery of AOEU products and services.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to abide by the AOEU Pillars – Adult Culture, Ownership, Pace and Change, Abundance Mentality, Lifelong Learner, Pro Business, Whole Person, Communication, and Truth-Seeking.
• High aptitude for problem-solving and collaboration to effectively work with other departments in order to provide timely customer service and responses.
• Exhibit self-motivation, the ability to multitask, and pay close attention to small details while being able to prioritize and manage time effectively.
• Ability to handle complaints with ease while providing appropriate solutions and alternatives within reason to ensure resolution.
• Ability to evaluate current support processes, devise improvements, measure results, and identify more effective and time-efficient solutions.
• Build sustainable relationships of trust through open and interactive communication with internal and external stakeholders.
• Excellent written and verbal communication skills
• Ability to work remotely.
• Other duties as assigned.

Position Requirements

While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage applicants who believe they possess the necessary skills and experience to apply, regardless of whether they meet each requirement to the fullest extent.

EXPERIENCE

• Proven customer service and support experience in a fast-paced environment.
• Expertise in creating process documents and knowledge-base articles that are comprehensive, clear, and concise.
• Experience training iniduals with a new product or technology is strongly preferred.
• An apt for using data to drive decision-making.
• Familiarity with Google Suite and CRM systems, such as HubSpot, preferred, but not required.
• Comfortability with technology and a multitude of tech platforms.
• A background in education is preferred.

OTHER REQUIREMENTS

• Ability to view computer screens for significant periods of time. The Art of Education University is an online university therefore 95-98% of one’s time will be on or using technology.
• Ability to use a laptop keyboard with accuracy.
• Ability to hear at normal levels and through electronic devices such as laptops, earbuds, phones, and the like.

Reasonable accommodations may be made to enable iniduals with disabilities to perform essential functions.

Compensation and Benefits

BENEFITS AVAILABLE

• Health, dental, and vision plans with 100% premium coverage for inidual employees, employer HSA contribution, and no waiting period (effective 1st month after hire)
• 401K plan with 4% match, no waiting or vesting period
• Unlimited self-managed PTO (15+ days/year encouraged)
• All federal holidays off + an end-of-year holiday shutdown
• Monthly mobile, internet, or coworking space stipend
• $600 home office equipment stipend
• Fully remote, flexible schedule
• 8+ weeks paid parental leave
• Lifelong Learning Fund for professional development and educational reimbursement
• Free product access (1 FLEX/PRO license to use or gift, plus free AOEU grad courses)

For additional information surrounding our offered benefits, visit our website.

COMPENSATION

Compensation is commensurate with experience and market. We encourage you to discuss your compensation requirements early in the process.

Applicants residing in California, Colorado, Connecticut, Cincinnati, Maryland, Nevada, Rhode Island, New York, Jersey City, or Washington may reach out to [email protected] for compensation details.

The Process

For most roles, the process is as follows:

• Step 1: ~30-minute phone interview with hiring manager
• Step 2: Round 2 packet & Interview
  • Given that AOEU is 100% remote, this step is intended to see how you might work through some of the daily tasks, responsibilities, and challenges that could arise in this role. You will be given a prompt and be asked to complete an assignment which will then be used to guide a ~1-hour follow-up Zoom interview with 1-2 stakeholders. The intention is for you to get a sense of the role and give us an opportunity to see your skills in action. Your answers will not be used for any other purposes beyond evaluating your candidacy.
• Step 3: Follow-up interview
  • For certain managerial or high-collaboration roles, you may be asked to participate in a final Zoom interview.

We look forward to reviewing your application! Thank you for your interest in opportunities with AOEU.

Please contact [email protected] with any questions.

NOTE: We strongly encourage you to apply through your personal email and to take the appropriate steps to allow list both The Art of Education University (@theartofeducation.edu) and Paycom (@paycomonline.com) domains so that you receive all emails related to your application process. We also encourage you to check your spam folder as emails from The Art of Education and/or Paycom can be marked as spam. Please reference these allow list of solutions to fix this problem.

The Art of Education University is committed to providing equal employment opportunities for all employees and all applicants for employment. The Art of Education University will not discriminate against employees or applicants on the basis of actual or perceived age, race, color, national origin/ethnicity, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Art of Education University is a participant of E-Verify.

Tier 1 Help Desk Support

locations

Remote – United States

time type

Full time

job requisition id

REQ12006

Job Summary:

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a erse and inclusive work culture that inspires innovation and bold thinking. A place where iniduals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset our people!

Company Description

Not all companies are made equal and at CoreLogic (CL) this adage could not be truer. Restoration contractors work in extreme conditions to service their customers and it is the responsibility of the help desk to assist by using CL tools that are as accessible as the phones they carry. The team at CL restructures restoration job management for contractors in the modern world. CL offers more than just software – we start with feature-rich products and back the products with five-star service and support.

Purpose and Responsibilities

The Associate Customer Support Specialist is the front line of customer service for all CL customers. Offering knowledgeable, friendly, consistent, and efficient troubleshooting for products and services.

Critical

Job Duties:

• Answers incoming interactions from live phone calls and emails with a focus on basic customer issues (e.g., general inquiries, non-technical questions, password recovery, website navigation assistance, and basic procedural how-to questions).
• Resolves at least 70% of incoming interactions without escalation.
• Provides support for software defects or database issues where solutions are known. Owns tickets and leaves open for work for up to one business day before escalation to Tier II.
• Gathers and analyzes information about the end-user issue(s) and determines the best way to resolve the issue.
• Listens to customer inquiries attentively and provides resolutions based on troubleshooting protocols and procedures.
• Collects and delivers details regarding issues for escalation to Tier II (including, but not limited to comprehensive documentation, job number, screen captures, usernames, and all troubleshooting).
• Enter all interactions into the help desk customer tracking system.
• Promotes a professional help desk image by offering knowledgeable, friendly, consistent, and efficient troubleshooting for products and services.
• Maintains an above-95% customer satisfaction score.
• Understands help desk priorities and goals and actively works to meet the goals and activities.
• Responsible for actively logging into the help desk customer tracking system and available at all active schedule times.
• Other duties as assigned by Associate or Senior Help Desk Manager.

Job Qualifications:

• High school diploma required; Bachelor’s degree preferred; Degree or courses in MIS, CS, or similar are a plus
• At least one year of customer service or software quality assurance experience required, with technology-related customer service experience preferred
• High energy, a self-starting team player
• High sense of urgency and follow-through
• A natural problem-solving personality, driven to solve puzzles
• Comfortability working in a fast-paced, unstructured environment, with a strong ability to think on your feet and learn quickly
• Typing of at least 50 words per minute required
• Clear communicator with good spelling and grammar skills
• Knowledge of the construction industry or accounting basics is a plus
• Once hired: Completion of the NGS Basics Course, the DASH Basics course, the Customer Service course, the Troubleshooting Basics course, and any team-specific courses needed

#LI-remote

Annual Pay Range:

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the inidual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the inidual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

CoreLogic’s Diversity Commitment:

CoreLogic is fully committed to employing a erse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Title: Care Coordinator (Remote)

Location: United States

Who we are

Path is a healthtech company dedicated to making mental health care work for everyone. Path takes a patient-first approach, where treatment is more accessible, personalized, and effective. With Path, it’s easy to find a high-quality therapist or psychiatric clinician who accepts insurance and is actively accepting new patients.

What we’re solving

Over 65 million Americans have a treatable mental health issue that’s 1 in 5 people. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. We’re here to fix this.

Our Mission

Path’s mission is to make mental healthcare work for everyone.

The Role

The Care Coordinator role at Path serves as a bridge between providers and patients. Providers rely on the team to help with transitions of care for current Path patients and to aid with referrals and connections to care outside of the Path network. Patients rely on the compassionate support and resourcefulness of a Care Coordinator to help them when they are navigating change or new higher level of care needs, which can be a stressful experience. The team is separated into specialty areas so that each Coordinator becomes an expert in their area of knowledge. The team pitches in to support one another when needed and is always available to jump on a call with a patient or family member in need of more information or guidance related to their care.

The Care Team is a high performing, highly organized and efficient group with a background in behavioral health. The team approaches their work with positivity and in support of Path’s value to keep Patients First while also demonstrating camaraderie and respect towards one another. Team members are responsive, great at documenting and communicating their actions, and always have a supervisor available for sticky clinical situations that may arise. While the Care Coordinators are not clinicians, they are responsible for providing a clinical service to patients and are viewed as a vital member of the patient’s Care Team.

Qualifications

• Must-Haves
  • Bachelor’s degree (from an accredited University/college) in social work, human services, counseling, psychology, or another closely related field required
  • Minimum of 1-year mental health clinical experience working with adults (post-Bachelors)
  • Advanced communication skills (written, oral as well as listening skills)
  • Advanced competency using Google products (i.e., G-sheets, Drive, Google Docs) with the ability to learn new technology and systems quickly
  • Ability to work PST business hours
• Preferred
  • Highly reliable, flexible, organized, and self-motivating
  • Experience as a care coordinator or referral navigator in a behavioral health setting
  • Suicide prevention training in Psychological First Aid, QPR, CPI, or other

Our Team

The people of Path are what truly define our mission and determine our impact on the world. We believe in building not only a team, but a erse community that thrives by helping each other succeed and grow and inspiring each other by taking on big challenges.

For employees, Path is a 100% remote healthtech company and we’re HIRING! We’re excited to bring people onto the team who are committed to raising the bar on mental health care.

As Part Of Our Team, Full-Time Employees Receive

• The ability to work from any location within the US
• Competitive pay and benefits that do not change based on location
• 2 company-wide shutdown weeks each year to focus on self-care
• Paid parental leave to support you and your family
• Medical, dental, and vision insurance through our employer plan
• Access to our 401K
• Access to an Employer Assistance Plan (EAP) through our insurance plan
• The equipment you need to ensure your home office sets you up for success

Title: 401(k) Support Associate

Location: United States

About Betterment

Betterment is a leading, technology-driven financial services company that offers investing and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission: making people’s lives better. We’re headquartered in NYC, and offer hybrid NY-based (three days/ week in-office) and select, non-NY-based remote positions.

About the role

The 401(K) Support team at Betterment is key to enhancing our customer-focused product, supporting its users, and is relied on by every team in our organization. As a 401(k) Support Associate you will help to provide support to 401(k) plan participants whose employers have chosen Betterment at Work for their company’s retirement plan, as well as Plan Sponsors who have chosen Betterment as their recordkeeper. As a 401(k) Support Associate, you like working with people, finding solutions, and are a master at the art of the analogy. You understand what it means to be a champion of a brand. You are the voice for customers, and relish providing them with that wow moment. You understand what it is like to be a customer, and appreciate going above and beyond to delight people and solve their problems. In this role, you will be joining a tight-knit team that is an integral part of the organization.

This role is remote eligible. Below we’ve reflected the base salary range we would offer for this position in locations with city or state requirements. For those located elsewhere, the actual compensation offered will be based on candidate experience and geographic location. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment’s total compensation package for employees.

• New York City: $50,000-$60,000
• Colorado: $45,000-$54,000
• Washington: $45,000-$54,000
• California: $45,000-$54,000

We offer a competitive equity package, health, dental and vision benefits, life and AD&D, short-term and long-term disability insurance, EAP, commuter/parking, FSA/HSA, and a 401(k) offering with employer match as well as a flexible PTO policy.

A day in the life

• Deliver above-and-beyond customer service and experiences through phone, email, or live chat
• Explain complex transactional and investment principles clearly, helping prospects and customers see the benefits of our products
• Lead with empathy and a problem-solving mindset to identify client issues and concerns, investigating why they happened, and communicating cross-functionally to find rapid resolutions
• Act as the internal voice of the customer, offering insights to all areas of the business to help build a better product
• Access to learning and development resources to equip and empower you with the skillset to continuously improve and problem solve in collaboration with your peers and business partners

What we’re looking for

• 1-3 years in financial services, specifically 401(k), with an emphasis in providing an excellent customer experience
• Technical savvy, specifically the ability to navigate multiple complex systems simultaneously to respond to customer inquiries
• Exceptional written communication skills and ability to build rapport – you will speak with our customers through email and in real-time over our live chat feature
• Customer service, call center or related experience working with CRM systems (For example: Zendesk, Salesforce, etc.)
• A learner’s mindset and an appetite for financial acumen

What being at Betterment means for you

We change lives

Join a community of innovators working to transform financial outcomes for real people. Your work will make an impact, always laddering up to our mission: making people’s lives better.

We set audacious goals

We set them for the company, our customers, and ourselves and we won’t stop until we reach them. We don’t just show up; we give our all, then celebrate our wins.

We value all perspectives

When we collaborate, we’re at our best. We believe erse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community.

We invest in you with:

• A competitive suite of benefits, including: medical, dental, and vision insurance; life and AD&D insurance; STD and LTD benefits, including infertility support and World Professional Association for Transgender Health approved benefits; and generous parental leave.
• Flexible paid time off (and encouragement to use it!)
• Meaningful opportunity for community building through our 6 Employee Resource Groups
• Empowerment to own and lead change and affect the business
• Dedicated professional development opportunities
• Complimentary financial advice from our team of CERTIFIED FINANCIAL PLANNERS
• Lunch from our in-house chef three days a week at our NYC headquarters

What happens next

We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues.

In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions.

On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency. As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that, as we usually receive an overwhelming number of applications for open positions, we’re unable to offer inidual feedback during the interview process.

We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you through the interview process!

Please note that Betterment is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter.

Come join us!

We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual inidual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law.

CPRA Language – CA Applicants ONLY

We collect and store personal information for the purposes of candidate tracking (for this role and future opportunities). The information you provide in the course of completing your application will be kept for up to 24 months. We use tools provided by third-party service providers but do not share candidate information for any purpose other than for recruiting. To access the data that is collected, request deletion or to make updates to your candidate profile, please email [email protected].

For jobs based out of our NYC HQ, we require in office attendance Tuesday through Thursday, weekly.

Coordinator, Financial Assistance Program (Remote)

Regular Full-Time

Remote, Remote, US

About Susan G. Komen

Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we’ve led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, global outreach, and public policy initiatives to make the biggest impact against this disease.

Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment, and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!

What you will be doing in the role of a Financial Assistance Program Coordinator

The Coordinator, Financial Assistance Program will serve as front-line staff on the Patient Care Center team to review and process financial assistance applications from iniduals undergoing treatment for breast cancer or living with metastatic breast cancer. The average workday for this position is from 9 am to 5 pm CT Monday through Friday, which may vary based on business needs. This candidate will possess superior organizational and customer service skills to ensure the utmost care and discretion when reviewing requests for assistance. The coordinator will review applications for completion; communicate with applicants to ensure the receipt of necessary documentation; document interventions in HealthCloud; and approve applications meeting program eligibility criteria.

What you will bring to the table

• Reviewing applications for financial assistance submitted to the Komen Financial Assistance Program for completion and adherence to eligibility criteria.
• Providing excellent customer service to both internal and external parties in resolving inquiries related to Financial Assistance Program applications or payments.
• Demonstrating the utmost discretion and confidentiality when reviewing and communicating about Financial Assistance Program applicants and funding recipients.
• Communicating as needed with applicants to secure missing documentation (income verification or physician attestation of breast cancer diagnosis and/or treatment status).
• Maintaining an organized, routine process to ensure applications move through the entire program cycle in a timely manner (less than 14 days from application to approval, if funds are available), including the communication of application approval and issuance of financial assistance.
• Ensuring the applicant receives notification of their status within 14 days of receipt of application for those applicants that do not meet program eligibility criteria or if funds are not available.
• Escalating cases to the Manager, as appropriate.
• Documenting all interventions in the Komen HealthCloud.
• Completing all other duties, as assigned.

We already know you will also have

• A minimum of a High School Diploma and 2 – 5 years of related experience.
• Bi-lingual proficiency in both English and Spanish required.
• Abilityto analyze primary and secondary data at multiple levels (e.g., county, state, regional, national) to draw appropriate, accurate\ conclusions towards reaching Komen’s bold goal.
• The ability to analyze best practices and incorporate these practices into Komen program implementation plan.
• Knowledge of current techniques and procedures used in the design and development of evidence-based public health curricula and training materials.
• Strong attention to detail.
• Proficiency working with online databases.
• Two or more years of customer service experience working with stakeholders from erse socioeconomic backgrounds.

So, what’s in it for you?

Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures. This is what Komen provides away from the computer:

• Competitive hourly rate of $16-$20, exact compensation ranges are based on various factors including but not limited to the labor market, job level, internal equity, and budget. Offers given will take into consideration the candidate’s skills, education, experience, geographic location, and other necessary credentials.
• Health, dental, vision and a retirement plan with a 6% employer match
• Generous Paid Time Off Plan
• Flexible work arrangement in a fully remote working environment
• Bi-weekly work from home stipend
• Parental leave
• Tuition Reimbursement
• A culture of learning and development
• And so much more!

Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department.

Susan G. Komen is fair and equal in all its employment practices for persons without regard to age, race, color, religion, gender, national origin, disability, veteran status, or sexual orientation. Additionally, we embrace Diverse Teams & Perspective, and we find strength in the ersity of cultural backgrounds, ideas, and experiences.

Senior Customer Service Representative – Financial Services – Remote USA

Bringing smiles is what we do at TTEC… for you and the customer. As aSenior Customer Service Representative working remotely, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

Our TTEC work from home team has 41 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Assist customers with concerns regarding their accounts such as website navigation, change of profile, and similar queries
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 1 year or more of phone-based customer service experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• Collaborative and relationship-focused work style with demonstrated success in a team environment
• High speed internet (> 15 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $18 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit www.mybenefits.ttec.com for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through inidualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to Team Lead. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a erse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know ersity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Regional Support Coordinator

Job Locations US-Remote

Requisition ID

2023-31658

# of Openings

1

Category (Portal Searching)

Operations

Position Type (Portal Searching)

Employee Full-Time

Overview

Who we are…

Ciox Health merged with Datavant in 2021, creating the nation’s largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

What we offer

At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our Architecture Group is comprised of some of the brightest and most talented iniduals. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its’ medical records.

What we need

Primary focus is handling the reconciliation of charts retrieved from provider offices for your region. In addition, this role will reschedule appointments with providers as necessary, handle inbound calls from both Chart Retrieval Specialists (CRS) and provider sites, and will audit and reconcile prior Chart Retrieval Specialist (CRS) medical chart uploads. This role will also be responsible to perform reminder calls for specific clients upon request.

Responsibilities

Serve and support the daily needs of the CRS team while at provider offices for chart retrievals, including but not limited to:

• Answer and handle inbound calls
• Maintain chart realization efforts
• Handle requests from call center team (appointments and special instructions)
• Complete reconciliation of prior days scheduled appointments
• Communicate with Provider’s as deemed necessary
• Responsible for the reconciliation of retrieved charts for the region and ensuring that all charts have been received
• Perform reminder calls for specific clients (upon request)
• Provide job aids and other training materials to Chart Retrieval Specialists while out in the field
• Shared responsibilities for assigning CRS to pre-scheduled appointments at provider offices
• Monitor emails from received from an outsourced company that handles reminder calls for scheduled appointments as needed
• Any other activity deemed necessary by the Onsite Regional Supervisor

Qualifications

• Able to work with multiple database at an efficient pace
• Intermediate knowledge and skill in Microsoft Suite (Word, Excel, OneDrive, Outlook)
• Demonstrated effectiveness at coaching and mentoring others
• 2+yrs Health Information Management, Medical Record, or call center experience
• Preferred understanding of medical terminology and medical office processes
• High school diploma or equivalent required

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.

*Except for states where legally prohibited to enforce mandates.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

1Password is hiring a remote Customer Growth Specialist. This is a full-time position that can be done remotely anywhere in Canada.

1Password - The world's most-loved password manager.

FullStory is hiring a remote Senior Technical Support Specialist. This is a full-time position that can be done remotely anywhere in Sydney.

FullStory - Digital experience analytics, session replay, heatmaps.

NEAR is looking to hire a Senior Customer Support Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Care Representative (REMOTE)

• Job Category: Customer Support & Service
• Requisition Number: CUSTO004108
• Full-Time
• United States

Job Details

Description

Are you looking for an exciting opportunity?

We currently have a full-time opening for a Customer Care Representative in the United States. If you are looking for a fast-paced environment where you can make a difference every day, then this is the opportunity for you!

The right person to join our team is…

Demonstrates ownership and accountability; strong problem solving and decision making skills; strong work ethic and integrity; excellent communication skills, both written and verbal; collaboration as well as self-management; results driven; attention to detail, accuracy and compliance; advanced website agility and selling skills. Must have the ability to read, analyze and interpret documents, procedures, general business periodicals and professional journals.

This position is responsible for.

The Customer Care Representative receives and answers inquiries from customers concerning price, availability and/or application of Breg products and services. S/he will also receive and enter orders from internal and external customers, including Sales Representatives. S/he will help to assure customer satisfaction by providing outstanding service while accurately entering orders and handling customer concerns, inquiries, requests, and complaints as well as offering suggestive selling solutions.

Your day will be very busy you will:

• Receives, records and accurately enters orders received by phone, fax, email or postal mail from internal and external customers and other Customer Care Representatives.
• Utilizes product training knowledge to offer appropriate solutions, troubleshoot and answer questions from customers, Sales Representatives and patients related to product usage including suggestions for use and comparisons to competitive product.
• Provides support of inquiries generated from any online sources including but not limited to breg.com or BregStore.
• Increases revenue through suggestive solutions and soft-selling of product and accessories, relevant to the customer’s needs.
• Within established guidelines, utilizes decision-making skills to judge and resolve issues related to product, freight costs and warranty guidelines. Escalates calls and orders as needed to the appropriate resource.
• Records customer feedback in the Breg Feedback Form (BFF) and issues Return Material Authorization (RMA) numbers.
• Provides a delightful customer experience through outstanding phone and electronic communication interactions with customers, Sales Representatives and patients.
• Attends annual required HIPAA training and maintains strict compliance with the healthcare privacy code.

What your background will be:

• High school diploma or its equivalent required. Associate’s degree preferred or an equivalent combination of education and experience.
• 1+ years of experience in a high volume call center highly preferred.
• Order Entry proficiency preferred.
• Computer proficient to include web browser/internet search, MS Outlook, Word, and Excel. Technical competence includes the ability to learn new software and systems.

What we can offer you…

Our insurance benefits are effective the 1st of the month after your hire date. (Included on the posting where we thought this would be a draw.)

• Medical /Dental /Vision plans
• PTO (paid time off)
• Holiday Pay
• Life Insurance / STD / LTD

Work Schedules include

• 9:00 a.m. PDT
• 5:00 p.m. PDT

Salary/Pay Range: $16.05/hr – $21.73/hr.

This range reflects the minimum and maximum target range for new hire base salary/pay across all US locations. Actual pay is based on many factors unique to each candidate, including but not limited to geographical location, work experience, skill set, relevant trainings and certifications, and business needs. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, commission, equity, etc.

For six consecutive years Breg has been awarded The National Business Research Institute (NBRI) Circle of Excellence Award for employee engagement.

If you meet the requirements above and would like to apply for this position, please visit our website at www.breg.com and click on the Careers’ section.

Breg is an Equal Employment Opportunity Employer and dedicated to a erse work force and Drug Free work environment. EOE/Minorities/Females/Vet/Disabled are encouraged to apply.

Title: Customer Success Team Manager (Tech Touch) (Remote)

Location: Remote

About KnowBe4

KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a “Great Place To Work” in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.

Remote positions open to the US only. #ZR

The Customer Success Team Manager (Tech Touch) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This is accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results, and value that exceed customer expectations. Customer Success Team Manager (Tech Touch) is responsible for managing the onboarding of new customers, the renewal process, and customer growth by identifying add-ons and upsell opportunities. With a production demand mindset, the Customer Success Team Manager (Tech Touch) will take extreme ownership for driving performance and managing production of the assigned Tech Touch Customer Success team.

Responsibilities:

• Make genuine recommendations to hire, fire, discipline and promote subordinates within assigned Tech Touch Customer Success team
• Forge relationships with new customers and understand their objectives
• From a consultative approach, develop a strategy and plan for achieving customer objectives
• Leverage KnowBe4 assessments
• Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
• Coordinate with technical support for technically complex questions
• Monitor customer usage, adoption, and customer health metrics
• Continue working with customers per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
• Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
• Coordinate and assist Pricing Specialists with customer renewals, add-ons and upgrades within your portfolio
• Maintain impeccable administration of your accounts in the Company’s CRM
• Take extreme ownership in developing a high performing Tech Touch Customer Success team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets
• Monitor statistics, reporting and dashboards to identify potential areas of improvement that may require corrective actions
• Track, manage, and ensure that your Tech Touch Customer Success team is delivering value, results and outcomes that align to customer objectives
• Track, manage and ensure that your Tech Touch Customer Success team is delivering exceptional customer experiences
• Track, manage and ensure that the prescribed customer journey and engagement model for Tech Touch customers is seamlessly and consistently adhered to
• Develop and groom strong customer advocates
• Serve as a management escalation point for customer issues and assist Tech Touch CSMs with tags
• Assist in negotiations with customers on opportunities to prevent churn and secure optimal terms
• Develop and manage OKRs
• Enforce impeccable administration of accounts in the Company’s CRM
• Promote referrals for new business sales
• Communicate effectively with your Tech Touch CSMs to ensure that all policies and procedures are well understood
• Work closely with Growth and Tech Touch Customer Success Regional Director to develop and manage coaching plans for Tech Touch CSMs that are underperforming and need improvement
• Develop and groom strong, high performing Tech Touch CSMs

Minimum Qualifications:

• Associate’s Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• 1+ years managing customers within a SaaS subscription model
• Previous management experience preferred
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM
• Experience delivering customer value, outcomes and results that align with customer objectives
• Experience delivering exceptional customer experiences
• Strong empathy for customers and passion for driving growth
• Basic understanding of financial and operational levers in a SaaS recurring revenue business model
• Consultative approach with a proven ability to drive value, results and outcomes that align with customer objectives
• Demonstrated ability to drive exceptional customer experiences
• Analytics, process-oriented mindset
• Strong verbal and written communications
• Excellent time management, prioritization and organization skills
• Superior customer service skills
• Strong collaborative and team work skills
• Ability to build rapport with customers via phone, email and video conferencing
• Strong critical thinking skills
• High energy with ability to inspire and motivate teams to exceed targets
• Ability to manage and build high performing teams
• Self-motivated with ability to work with minimal supervision

The compensation for this position ranges from $60,000 – $70,000 including base, bonuses and commissions. For more details, click here.

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code – all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Iniduals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Discord is hiring a remote Customer Experience Associate - Korean. This is a full-time position that can be done remotely anywhere in the United States.

Discord - The easiest way to talk over voice, video, and text.

Title: Support Tools Specialist

Location: Remote US

Whatnot

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, whether working remotely or from one of our offices. We are building a team that has experience from top tech, retail and payments platforms in the world.

We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.

Opportunity Size

Retail disruption is one of the largest opportunities in the startup space today. Livestream shopping is taking off around the world a $300B GMV market in China that’s grown 100% YoY. Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!

Role

We are looking for a Support Tools Specialist to own the design, configuration, maintenance, and ongoing optimization of our support tooling. You’ll collaborate with Customer Experience, Trust & Safety, Product, and Engineering partners across Whatnot. This position requires you to have strong technical skills, systems-thinking, project management, and process improvement experience.

• Serve as primary technical lead for the design, planning, maintenance, implementation, and continuous improvement of our support systems (e.g. Zendesk, internal tools, etc.)
• Oversee access management of our tools – both internal and external – including creation, deletion and edition of rights but also auditing
• Tool administration will also include configuration of tools, such as: changes in views, workflows & queues
• Drive requirements gathering, solutions definition, testing, and technical execution for new and complex use cases across our support systems
• Provide multi-tier support and collaborate with internal customers, engineers, and IT team members
• Provide technical consulting and business strategy services to internal teams as it pertains to use of our internal support tools (admin, Zendesk, etc)
• Create a continuous improvement roadmap through close monitoring of data and the proactive intake of stakeholder input. You will enable Marketplace Operations to operate better through optimized tools/systems
• Develop and maintain documentation and training materials that supports the best use of existing and new tools

You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

• BA or BS in a technical field is preferred, but not required
• 4+ years experience systems administration, troubleshooting, and CRM tools
• Strong experience working with Zendesk (a must!)
• Demonstrated experience in defining configuration options, requirement needs, and implementation of new/improved system features
• Commitment to teamwork and proven track record of collaboration across cross-functional teams
• Strong communication and organization skills, with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate concrete insights
• Quick thinking self-starter who is comfortable with ambiguity and change
• Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment.
• Exceptional analytical, problem solving, and data management skills

Benefits

• Competitive base salary and stock options
• Unlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability
  • Whatnot covers 99% of employee premium costs, and 75% of dependent care premiums for Medical
  • Dental and Vision sponsored 100% by Whatnot for employees and dependents
• Work From Home Support
  • Laptop provided by Whatnot and home office setup allowance
  • $450 work-from-anywhere quarterly allowance for cell phone and internet
• Care benefits
  • $1,350 quarterly allowance on food
  • $1,500 quarterly allowance for wellness
  • 16 weeks Paid Parental Leave and gradual return to work
  • $5,000 annual allowance towards Childcare
  • $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
• Professional Development
  • $2,000 annual benefit to invest in your professional development
• 401k offering for Traditional and Roth accounts provided by Betterment
  • Employer matching contributions of 100% of up to 4% of contributions on base salary

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value ersity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Client Service Representative

• Remote
• Full time
• JR103021

The Zelis Payments Client Service Representative is part of an upbeat and caring team responsible for addressing issues or concerns from our clients related to our products and processes. Our best Client Service Representatives are super reliable, love helping people, and are great at solving problems. This team also serves as a talent pipeline into the rest of Zelis, so it can be a great place to kickstart your career. We have potential paths into client support, management, and more. Don’t worry if you don’t have previous call center experience, we are happy to teach you!

Duties and Responsibilities:

• Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment
• Works to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)
• Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting.
• Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.
• Build and maintain a thorough knowledge of Zelis Payments products and solutions.
• Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.
• Maintaining scheduled adherence and remaining productive throughout your given shift.
• Ability to consistently meet monthly stat expectations and attendance goals.
• Maintain and display a positive attitude.

Professional Experience and Qualifications:

• Passion for customer service and helping people
• Excellent telephone etiquette and verbal communication skills
• Proficiency in problem-solving and basic troubleshooting
• Computer proficiency and technical aptitude
• Attention to detail
• Consistent and reliable
• Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
• Demonstrated resilience and resourcefulness in customer service situations

Zelis is a healthcare financial technology company that is modernizing the business of healthcare by building a platform that’s bridging gaps in the healthcare financial system and aligns the interests of payers, providers, and healthcare consumers. We are the market-leading provider of claims cost management and payments optimization solutions to price, pay and explain healthcare claims.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Zelis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.

Customer Service Representative

Job Category: Loan Servicing

Requisition Number: CUSTO015243

Full-Time

Locations

Remote, USA

Remote in CA

California, USA

Description

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Customer Service Representative plays an important role in the organization by performing a number of activities directly related to the company’s Customer Service functions. The role is primarily responsible, under direct to moderate supervision, for providing friendly, knowledgeable and efficient service to customers and staff within agreed upon Service Levels and in compliance with guidelines established by investors, company, state and federal regulations.

Essential Functions

• Answer and service calls in a professional, timely and efficient manner.
• Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.
• Listen attentively to customer needs and concerns; demonstrate empathy and patience.
• Explore, analyze and respond to customers’ issues and concerns via phone, email, and through written correspondence.
• Use decision-support computer software programs to respond to typical customer work/service order inquiries and requests.
• Verify customers’ understanding of the servicing of their loan, and clarify/provide additional information as needed in order to answer questions and concerns.
• Provide accurate and complete information to resolve issues, and follow up on any outstanding issues or commitments promptly and when promised.
• Prepare complete and accurate call notes, written documentation, etc., and update customer files in the system.
• Communicate effectively with iniduals/teams to ensure high quality and timely responses and resolutions to customer requests.
• Transfer misdirected customer requests to the right party, and escalate calls when needed.
• Contribute ideas and suggestions to resolve problems, provide a great customer service experience, and/or improve productivity.
• Participate in activities designed to improve customer satisfaction and business performance.
• Stay current on changes in industry regulations.
• Demonstrate and promote Guild Core Values.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent preferred, along with a minimum of two years total work experience in high volume customer service role(s).
• Prior experience in consumer/mortgage lending, banking, or related industry/positions strongly preferred.
• Passionate about delivering excellence in customer service within a team environment.
• Demonstrate patience and professionalism when interacting with consumers.
• Ability to work in a sometimes emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
• Excellent verbal and written communications skills required.
• Highly organized and detail oriented; ability to work in a fast-paced, metrics-driven environment required.
• Basic math skills required.
• Proficiency with data entry, Microsoft Word, Excel, PowerPoint and Outlook required.
• Familiarity with document retention software; Blitzdoc preferred.

Supervision

• Direct to moderate supervision required, depending on experience level
• Apply sound judgment in execution of core job responsibilities
• Travel: 0%

Requirements

• Physical: Work is primarily sedentary; mobility in an office setting.
• Manual Dexterity: Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Environmental: Office environment no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Targeted Salary Range: $17.16/hr to $22.69/hr

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

ActiveCampaign is hiring a remote Customer Experience Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

ActiveCampaign - Grow your business with customer experience automation.

Agorapulse is hiring a remote EU Support Hero. This is a full-time position that can be done remotely anywhere in Europe.

Agorapulse - Take control of your social media.

ClassDojo is hiring a remote Privacy Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

ClassDojo - Build wonderful classroom communities with parents and students.

Customer Services Representative – 2nd shift

Job ID 113332

Service line GWS Segment

Role type Full-time

Areas of Interest Customer Service

Location(s) Remote – US – Remote – US – United States of America

Get ready for an outstanding career with CBRE!

From selling properties to activating spaces, CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm with over 100K professionals globally in over 100 countries.

For 12 years we have been listed on Fortune Most Loved Company!

Job summary

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

Essential duties and responsibilities

• Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
• Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
• Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
• Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
• Contacts customer for additional information and communicating the steps in the work order process.
• Runs, reviews, and distributes various customer service reports as necessary.
• May generate and dispatch service request work orders for completion by vendors.
• May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
• Provides informal assistance such as technical guidance and/or training to co-workers.
• Other duties may be assigned.

Supervisory responsibilities

• None

QUALIFICATIONS

To perform this job optimally, you will be able to perform each pertinent duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

• High school graduate or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.

CERTIFICATES and/or LICENSES

• None

INTERPERSONAL SKILLS

• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

FINANCIAL RESPONSIBILITIES

• Ability to calculate simple figures such as percentages.

REASONING ABILITY

• Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

• Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.

SCOPE OF RESPONSIBILITY

• Decisions made with general understanding of procedures and company policies to achieve set results and objectives. Errors in judgment may cause short-term impact to co-workers and supervisor.

You are currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience.

The minimum salary for the Customer Service Rep position is $30,100 annually [or $14.47 per hour] and the maximum salary for the CSR position is $39,681 annually [or $19.08 per hour].

The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Customer Support Specialist

• REMOTE
• CUSTOMER SUPPORT
• PART-TIME

Who we are:

Founded in 2013, Thistle is a leading tech-enabled food and nutrition company that delivers ready-to-eat meals right to your doorstep. We empower our customers to get and stay healthy while improving the sustainability of our food system. Thistle began as a single pop-up location in San Francisco, going from selling cold-pressed juices to delivering nearly 15 million delicious, healthy, plant-forward meals, organic cold-pressed juices, and snacks.

About the role:

We’re looking for someone who loves helping people and is passionate about the Thistle mission. As a Customer Support Specialist, you’ll field questions from our existing and potential customers through multiple communication channels. You’ll guide customers through Thistle signup and meal delivery and gather feedback to improve the overall Thistle experience. You’ll also coordinate with teams across the company to resolve issues quickly and efficiently. This position is entirely remote and reports to the Customer Support Supervisor.

We are hiring for two positions. One will work PST hours, and the other will work EST hours.

Availability required: Weekends required. This is a part-time role requiring 20-30 hours per week.

What you’ll do:

• Support Thistle customers via phone, text, email, and live chat
• Coordinate seamlessly across multiple departments to resolve customer issues
• Advocate for Thistle customers and surface continued pain points for resolution
• Escalate complaints or issues to leadership or collaborative business partners
• Assist with proactive customer re-engagement efforts, focusing on customer experience
• Own team processes that run on a weekly cadence and suggest improvements for internal efficiencies
• Perform other duties as assigned to support the team

What you’ll bring:

• High School diploma or equivalent required
• Bachelor’s degree or higher preferred
• Minimum of 2 years of work experience in a customer service/success role
• Familiarity with Zendesk or comparable CRM systems
• Empathetic and patient demeanor with exceptional customer service skills
• A desire for authentic interactions – not looking to read off a script
• Ability to multitask while maintaining attention to detail
• Comfort communicating with team members remotely

$23 – $30 an hour

The starting hourly rate for this position is out of the pay band range of $23.00 – $30.00 and represents the company’s good faith minimum and maximum range for this role at the time of the posting. The actual hourly compensation offered to a candidate will depend on various factors, including, but not limited to, the candidate’s experience, qualifications, and location.

Customer Experience Manager

Job Description

Who We Are

Having surpassed $150M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, and compliance platform on the market. More than 40% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, and compliance platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the fourth year in a row as ranked by Deloitte!

Why This Role is Exciting

We are seeking an experienced Manager of Customer Experience to join our team. As the Manager of Customer Experience, you will help us launch the CX discipline at AuditBoard! You will be responsible for developing and implementing strategies to improve the overall customer experience for our products. You will work closely with cross-functional teams to map the customer journey, analyze customer feedback, create strategies for closing the loop on that feedback, and develop solutions to enhance the overall customer experience.

Key Responsibilities

• Develop and implement customer experience strategies and initiatives that align with the company’s overall goals and objectives.
• Work closely with cross-functional teams, including product development and marketing, to map the customer journey and identify pain points and opportunities for improvement.
• Analyze customer feedback and data to identify areas for improvement and develop solutions to address them.
• Collaborate cross-functionally to establish and maintain feedback loops with customers to understand their needs and expectations and use the insights to improve the
• Monitor and report on customer satisfaction metrics, such as NPS, and develop plans to improve them.
• Stay up-to-date with industry trends and best practices to continuously improve the customer experience.

Attributes for a Successful Candidate

• 5+ years of experience in customer experience, customer success, or a related field, with at least 3 years in a management or leadership role.
• Strong communication and interpersonal skills to effectively communicate with customers, team members, and other stakeholders.
• Analytical and data-driven mindset with the ability to make data-driven decisions and track progress towards goals.
• Experience working with SaaS products.
• Ability to work in a fast-paced, high-growth environment and manage multiple projects and priorities simultaneously.
• Excellent problem-solving skills and the ability to develop creative solutions to complex problems.
• Passion for delivering exceptional customer experiences and driving customer satisfaction and loyalty.

Perks*

• Launch a career at one of the fastest-growing SaaS companies in North America!
• Live your best life (LYBL)! $200/mo for anything that enhances your life
• Remote and hybrid work options, plus lunch in the office
• Comprehensive employee health coverage (all locations)
• 401K with match (US) or pension with match (UK)
• Competitive compensation & bonus program
• Flexible Vacation (US exempt & CA) or 25 days (UK)
• Time off for your birthday & volunteering
• Unlimited access to LinkedIn Learning
• Employee resource groups
• Stock options
• Opportunities for team and company-wide get togethers!

*perks may vary based on eligibility

#LI-Remote

Endcrawl is looking for a new Customer Support Specialist to help thousands of filmmakers get their film and TV projects across the finish line.

The Job

You'll be responsible for providing world-class customer support to filmmakers who use Endcrawl.com to make their film and TV end credits.

You'll respond to customer email queries, customize end credits projects, and help create both public and internal documentation. You’ll become one of the world’s pre-eminent experts at driving our SaaS app.

During training, you'll be expected to be proactive, ask lots of questions, and be a quick learner. Once fully up to speed (2-3 months), you'll spend most of your time on front-line support. Your secondary duties will involve turning your front-line insights into public help articles and internal documentation.

As someone with the best window into day-to-day customer experience, you'll also be expected to synthesize your perspective into bug reports, feature requests, and other internal pitches.

You will not be providing support via phone, Zoom, text chat, Twitter, or other channels.

About Remote Work

Endcrawl is a remote company, and this is a remote job.

You'll be working in your home office while geographically separated from your co-workers. Before applying, please consider whether this suits your temperament and lifestyle. We have fun working together, but a small company cannot provide a rich social life. You’ll be employee number five, and our third Support Specialist. We think small-company remote work is glorious—but it's not for everyone.

Core Skills

To succeed at Endcrawl, you'll need two things above all else: you need to be a strong writer, and you need to be a strong reader.

1. As a remote company, our culture is “text-first”. On the support team, you'll be expected to write clear and concise prose in customer emails, Slack, help articles, our internal knowledge base, and other corners.
2. When you join Endcrawl, you're also joining a reading club. Besides our weekly all-hands video call, most internal and external communication is text-based.
3. Beyond reading and writing, you should be a natural problem-solver and adept at translating technical problems into plain English. With customers, your bedside manner will be compassionate and solution-focused. You'll think beyond the obvious to get to the real heart of a question.
4. We're not looking for post production gurus or folks with deep programming knowledge. But you should be a Power User type with solid baseline technical aptitude. We will train you on the basics of post production tech and expect you to become fluent in the types of challenges that our customers encounter.
5. This job demands someone with excellent professional-remote skills. That means you're right at home in message boards and chat rooms. You’re somewhat terminally online. You're comfortable with asynchronous conversations. You understand the rhythms of communicating through different online channels. And you know how to establish a good rapport with your co-workers in an online setting.
6. Finally, you want to work in customer support or a related tech field as a long-term career path. (A related field could be something like Product Manager or Technical/Product Writer.) This job is not a stepping stone to a career in film and television. We support filmmakers, but we are a software company.

Nice-to-haves

The following skills are not all hard requirements, but it will be useful to have a working knowledge of at least some of these:

• Markdown
• Spreadsheets
• HTML
• CSS
• Adobe Photoshop
• Notion
• Helpscout
• MacOS
• Regular Expressions
• An appreciation for good typography

The Company

We believe in building calm companies where good people can do good work together in good faith.

Endcrawl has been in business for 11 years. We’ve been remote-only from day one. That means there is no danger of being “called back to the office” because there is no office.

We work hard but don’t take it with us at the end of the day. And while we occasionally all rally during a busy week, we don't believe in crunch or endless overtime. Your Support Team colleagues at Endcrawl estimate that they put in about 15 hours of extra time per year.

We’re clear-eyed that as a small company, we can’t offer many promotion paths. The flip side is that we care about your personal career development, and you will make meaningful contributions to Endcrawl’s culture and product as long as you’re here. If that’s the kind of thing that gets you up in the morning, this job can be rewarding for a long time.

Pay and Benefits

This is a salaried position paying $50,000 per year.

We offer health insurance, including dental and vision.

We will provide you with a work laptop.

Work Hours

You will have a 35-hour work week, Monday through Friday.

During your first 3 months, you should be generally available 9am-9pm Eastern / 6am-6pm Pacific. You will NOT be working 12-hour days, but you will be shadowing and training with different co-workers in different U.S. time zones. So your 35-hour weekly schedule will vary during the initial training months.

Once training is complete, you will settle into a regular schedule. Your shift will be on the later side: approximately 11am-6pm Pacific; or 2-9pm Eastern.

We can hire anyone who is able to legally work in the United States. While your location isn't crucial, your daytime hours should line up with working hours. We don't want to foster night shift burnout.

Time Off

Endcrawl offers 15 days of Paid Time Off and observes 13 holidays per year (9 U.S. federal holidays, plus the week between Christmas and New Year).

How to Apply

Please send your resume and cover letter to [email protected].

Please introduce yourself as a colleague. Remember how much we value writing and reading comprehension—you might want to start by re-reading this entire thing at least one more time. Tell us something about who you are, and keep it tight. Remember that we have to read a lot of these.

Hiring Timeline

We're accepting applications for this position through June 16, 2023. There's no prize for being first, so please take your time. We look forward to meeting you.

Salary and compensation

Benefits

🌎 Distributed team

🤓 Vision insurance

🦷 Dental insurance

🚑 Medical insurance

🏖 Paid time off

Customer Support Lead

Customer Experience | Remote, USA | Full Time | From $33.00 to $36.48 per hour

JOB DESCRIPTION

ABOUT SWING:

On average, U.S. students are with substitute teachers for 5% of the typical school year. That means our students have substitute teachers for more than six months of their K-12 school career. The problem? We’re suffering from a national shortage of substitute teachers. Swing Education is focused on tackling the substitute teacher shortage. Our online platform makes it easy for great schools and quality subs to find each other. We help schools access more subs and offload tedious work associated with managing a pool of substitute teachers (recruiting, screening, payroll, etc.). Our network provides subs with a wider range of work opportunities to gain experience and build their professional network.

After more than seven years in operation we are working with over 4000 schools in 7 states and have filled over 300k teacher absence days. We’re a post-series B company with about 50 employees currently, and our lead investors include GV (aka Google Ventures), Owl Ventures, and Social Capital. We also have a strong commitment to ersity, and our employees are 60% people of color (30% underrepresented minorities) and over 50% female. Our board of directors is also 75% female and 75% people of color.

POSITION SUMMARY:

Swing’s Customer Experience (CX) team seeks to empower our users through easy self-service and provide guidance and expertise when our schools and subs need us. As a Live Customer Support Team Lead, you’ll be responsible for providing world-class customer support, identifying customer pain points, escalating inefficiencies you identify in our support processes, and finding scalable solutions. You will oversee our team of support agents to ensure the quality and world class service standards are being met.

With minimal guidance, you will be able to handle the more complex ticketing issues, such as bugs, missing payments, payment corrections, and escalations. You are highly organized, empathetic, a thoughtful communicator, and energized by helping our school partners and substitute teachers get the most they can out of their Swing experience.

This is a full-time remote position that will be covering a Pacific Standard time zone.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the day to day support operations for your customer group
• Responsible for ensuring the team is meeting KPI goals
• Manage associate data tracking (tickets per hour, quality, CSAT) on a daily and weekly basis
• Conduct quality assessments and provide weekly coaching based on results
• Identify areas for professional development for Tier I and II associates
• Own Trello tracking to ensure payments are being processed in a timely manner
• Provide guidance and ongoing coaching and training for difficult tickets
• Work closely with Tier II technical support to ensure all product changes are documented for internal and external use
• Provide high quality, efficient and helpful responses to customer and substitute requests through channels like Zendesk emails/tickets, live chat, and phone for all ticket types
• Triage and escalate tickets as necessary to CX team leadership
• Suggest, update, and create content for our external Help Center and internal knowledge base to provide an easy, self-service customer experience (macros, help articles, etc.)
• Flag user pain points and provide suggested solutions to the appropriate teams
• Identify areas of improvement in support processes
• Use tools and knowledge base efficiently to maintain low ticket processing times and increase tickets per hour.
• Provide support to other teams as requested
• Take part in company and team initiatives
• Have regular 1:1 sessions with Support Agents

REQUIREMENTS AND QUALIFICATIONS:

• Bachelor’s degree preferred
• 1+ year of experience as a team leader or supervisor on a support team preferred (preferably remotely)
• Email and Phone Support based customer service experience required
• Highly empathetic, takes time to understand customer pains, needs, and wants, and goes the extra mile to make sure customer issues are resolved as quickly as possible
• Hyper-organized and extremely detail-oriented, with excellent written and verbal communication skills
• Intermediate Excel skills preferred
• Intermediate Math and Writing skills required
• Commitment to ersity and inclusion in working with erse teams
• Good judgment and the ability to handle sensitive and confidential information with discretion
• You consider yourself a technology enthusiast and enjoy learning how to use new technology tools
• Open to traveling twice yearly for team events

COMPENSATION:

Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Swing Education offers a comprehensive benefits package that includes the following perks:

• Medical/dental/vision benefits
• Generous FTO
• Paid holidays
• Parental leave
• Stock options
• Professional development reimbursement program
• Mission-driven work
• Fun, collaborative, balanced culture

Location:  US Locations Only; 100% Remote; Freelance

Welcome to Omni, where you can find high-quality remote contracting opportunities! We provide flexible and dependable contract work with leading brands that lets you work from home and earn excellent money. Join us today to start earning a great income from the comfort of your own home!

You want flexible yet dependable work with exceptional companies. Omni provides access to work-from-home contracts supporting leading brands. We’re passionate about empowering contractors while providing a community for you to grow and be successful.

Aside from offering fully flexible work schedules and higher earnings than other platforms, it’s our mission to support you at all stages of your contract. Working from home can often feel isolating. That’s why we prioritize creating supportive relationships for all.

We empower you to bring your creativity and specialized skills to your role and encourage you to develop skills you may not know you have.

Be your own boss. Set your own schedule.

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

🏭 Gain experience in different industries

💵 High pay rates

About our application process

This is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all open contracts.

Begin your journey by clicking the “Apply Now” button and completing your profile. As part of the application process, you’ll need to take an online assessment which will only take 15 minutes to complete. If you meet the requirements, you’ll receive an invitation within 24 hours to log in to our online portal where you can view and apply to contracts that match your interests. Don’t forget to check out our technology requirements before applying.

Overview

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location:  US Locations Only; 100% Remote; Freelance

Welcome to Omni, where you can find high-quality remote contracting opportunities! We provide flexible and dependable contract work with leading brands that lets you work from home and earn excellent money. Join us today to start earning a great income from the comfort of your own home!

You want flexible yet dependable work with exceptional companies. Omni provides access to work-from-home contracts supporting leading brands. We’re passionate about empowering contractors while providing a community for you to grow and be successful.

Aside from offering fully flexible work schedules and higher earnings than other platforms, it’s our mission to support you at all stages of your contract. Working from home can often feel isolating. That’s why we prioritize creating supportive relationships for all.

We empower you to bring your creativity and specialized skills to your role and encourage you to develop skills you may not know you have.

Be your own boss. Set your own schedule.

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

🏭 Gain experience in different industries

💵 High pay rates

About our application process

This is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all open contracts.

Begin your journey by clicking the “Apply Now” button and completing your profile. As part of the application process, you’ll need to take an online assessment which will only take 15 minutes to complete. If you meet the requirements, you’ll receive an invitation within 24 hours to log in to our online portal where you can view and apply to contracts that match your interests. Don’t forget to check out our technology requirements before applying.

Overview

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Call Center Agent

Remote

Full Time

Services

Entry Level

Cennox wants all employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neuroersity, disability status, citizenship, or any other aspect which makes them unique. Therefore, everyone is encouraged to apply for employment with Cennox.

Our Call Center Agents are dynamic iniduals that work in a fast-paced environment. Effective listening/clear communication are key to receive and process client service requests and updates, along with inputting all information into service software templates. As a part of this team, you will provide first level support to clients and Field Service Technicians seeking assistance with service tickets, lock access, part ordering, and usage.

Essential Duties and Responsibilities include the following, but not limited to:

• Accept and process emails/service requests/updates from clients or technicians via phone and/or email
• Accurately document call information in database
• Update customer with service status and call completion information
• Solicit client/customer feedback to improve customer service
• Troubleshoot a variety of service tickets to determine best resolution for issues and client requests
• Escalate unresolved issues and trouble calls to appropriate department, on an as needed basis
• Assist Field Service Technicians with service tickets, lock access, or other various workload issues
• Dispatch combinations for S&G lock system, dispatch combinations/close seals for Cencon lock system, and verify safety of on-site technicians
• Transfer/update service call information to and from clients and technicians by phone, email, and/or text messaging (paging)
• Communicate essential information to co-workers and other departments
• Coordinate with Field Service to provide timely updates to clients on open service calls
• Call Management/Navigation to ensure ETA and SLA adherence by contract requirements to Clients
• Stay current with emails, procedural updates, and call handling documentation
• Work through ManagedSource tickets as they are created in accordance with the procedures outlined in the MS Wiki
• Assign the appropriate ManagedSource technician to MS tickets by determining tier status

Qualifications, Job Skills & Requirements

• Works well at multi-tasking in a fast-paced ever moving call center environment
• Self-starter and self-motivated inidual that requires minimal supervision
• Documents conversations and gathers data quickly and accurately
• Above and beyond customer service in all situations
• Critical thinking and quick decision making
• Clear verbal and written communication and effective listening
• Conflict resolution and problem solving
• High standard of accuracy with attention to detail and thorough follow through
• Meets productivity standards, quality metrics, and completes work in a timely manner
• Maintains professional confidentiality and patience with customers and within the workplace
• Ability to build, maintain, and contribute to a positive team workplace
• Accurate typing, spelling, and grammar
• Dependable with attendance
• Ability to work weekends and holidays, overtime may be required on an as-needed basis
• Schedule flexibility during Paid Time Off may be required to cover shift variance

Experience and Education:

• Previous experience in a call center, preferred
• High school diploma or equivalent
• Proficient in Microsoft applications: Windows, Word, Outlook, Excel

Physical Requirements:

• Vision correctable to 20/ 20
• Finger dexterity for keyboarding and computer usage
• Ability to sit and stay focused for long periods of time

Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Customer Support Specialist – Seasonal

REMOTE 

OPERATIONS – CUSTOMER SERVICE 

CONTRACT

REMOTE

Swimply is an online marketplace that allows homeowners to share their passion spaces with their local communities. We started with swimming pools which took us to $20M+ in 2 years, but pools are just the beginning. We’re creating a new category within local experiences. Think AirBnB for swimming pools, hot tubs, tennis courts, basketball courts, music studios, art studios, kitchens and more.

Our Mission

Our mission is to extend the sharing economy beyond the functional to the experiential. We will do this by building an authentic community-driven marketplace that democratizes access and enhances quality of life for the average family. We believe that ownership can be smarter, better, and more meaningful. Helping owners earn an income from their underutilized assets reduces the financial anxiety of ownership and simultaneously fosters community. We envision a world in which anyone, anywhere, can access anything with the tap of a button. From their very own tennis court or swimming pool to home gyms and even music studios – regardless of their economic status.

Where We Are Now

Swimply experienced incredibly rapid growth, largely driven by word-of-mouth and robust media coverage. In just the last six months over 4,000 pools have been listed in the US, over 250,000 hours have been booked, and almost a million Swimply guests have enjoyed a neighbor’s pool.

The Role

We aim to build a world-class customer service organization whose goals are to make our Swimply Hosts and Guests have a positive experience. You will assist in providing support to our community, answering all questions related to Swimply bookings and resolving issues around reservations, cancellations, payments, refunds, and more. You will work towards not just satisfying Host and Guest issues, but creating customer delight and brand loyalty.

Responsibilities:

• You’ll provide world-class customer experiences by interacting with Swimply Hosts and Guests via Support Helpdesk, live chat, and phone to provide successful resolutions to their most important concerns
• Handling customer inquiries of varying types
• Be an active listener and can leverage probing question skills
• Understand customers pain points and advocate their concerns internally
• As the voice of the Swimply brand, you’ll help build up our reputation with your friendly and warm personality
• Work with leading technologies and systems while having a dedicated team of leaders and peers to support you

Requirements:

• Ideally, you’ll have 1-3 years experience working in a Help Desk/live chat/phone support environment
• Familiarity with web-based customer support tools like Zendesk and Slack
• Experience working in a fast-paced, high demand service or startup environment is a plus. Adaptability and patience are key
• Great written and verbal communication skills: You should love writing to and speaking with customers
• Empathy is crucial. You should possess the skill to make people smile no matter what circumstances they present nor what issues they are needing assistance with
• Pressure makes you perform at a high level and you can handle stress well. Conflict resolution skills and a personality that thrives in a fast-paced environment is highly recommended
• You align with Swimply’s mission, and are self-aware and maintain a positive attitude in all situations
• You are a go-getter and a self-starter
• You are organized and a strong problem solver, with the ability to think outside the box
• Highly dependable
• Seeking limited positions for both Full / Part Time hours
• Looking to fill multiple shifts: hours may range between: 10am (est)/10am (pst) – 6pm (est)/6pm (pst)- (nights, holidays and weekends)
• Since this is a fully remote work position, you’ll need dependable internet connectivity, your own computer equipment that is compatible with our programs and a comfortable and distraction-free work environment

Join Swimply because:

• You’ll be getting in on the ground floor to make a key impact at a consumer marketplace startup that is experiencing rocket ship growth
• You’ll be part of a team that is mission-driven, works hard, plays hard (generally in and around swimming pools ), and is in service to our community of hosts and guests
• You’ll receive Swimply credits for free swims for you, family, and friends to experience our customer journey first hand!

$22 – $25 an hour

Customer Support Associate

at Vori Health

Remote-US

Who We Are:

Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward, Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life.

As the Customer Support Associate, you will play an active role in infusing the patient experience with hospitality and compassionate service, helping to answer questions, resolve issues, and educate patients on Vori services. You will support patients throughout their care journey, helping to manage incoming referrals and coordinating with the patient’s care team. Additionally, you will communicate feedback internally to the appropriate stakeholders (Clinical, Product, Engineering, etc.) to ensure improvements are made. Being a startup means that this role will be required to wear several hats and be ready to adapt to an ever-changing environment and there may be times where focus shifts quickly from task-oriented work to larger picture strategy.

What You’ll Do

Essential Functions:

• Manage incoming messages, calls, and tickets from patients, using discretion and responding in a timely and hospitable manner to meet our world-class service levels
• Manage incoming referral patients, helping to collect appropriate onboarding information, including insurance information, demographics, and payment information
• Assist patients in trouble-shooting technical issues, such as password resets and accessing in-app resources
• Proactively communicate with patients to collect feedback and whose account or profile requires attention to ensure a smooth clinical experience
• Educate and advocate for patient needs as it relates to navigating to insurance and billing, including eligibility and benefits checks, obtaining pre-authorization, and understanding claims processing
• Coordinate with our internal Tech and Clinical teams to ensure a seamless experience in meeting patient needs, including a sound handoff of communications and creation of appropriate tickets
• Capture all incoming new patients and referral requests from Vori network partners, ensuring the appropriate information is included in one-touch communications
• Assist in the development of technology and service innovations by collecting feedback and presenting to interdepartmental stakeholders internally
• Perform other projects and duties as assigned

Who You Are

Required:

• 3-5 years of experience in a customer support role within hospitality or health care
• 1-3 years at a fast-paced, ever-changing start up
• Technical aptitude and ability to learn software programs
• Experience using Zendesk, Jira Service Desk or a similar customer management platform
• Proficient in Microsoft Office Suite or Google Drive, specifically Excel or Sheets
• Knowledge of best-in-class customer service practices
• Proven track record of providing exceptional experiences for customers
• Ability to work in multiple technology platforms simultaneously
• A passion for learning and creating new technology
• Organization and accountability within a fluid and constantly changing environment
• Strong grammar, impeccable written and verbal communication skills
• Self-motivated with the ability to work independently and collaborate seamlessly among many stakeholders

Compensation range for this role is $20-22 an hour.

Deel is hiring a remote Technical Support Specialist - EMEA. This is a full-time position that can be done remotely anywhere in EMEA.

Deel - Payroll and Compliance for International Teams.

Close is hiring a remote Customer Support Executive. This is a full-time position that can be done remotely anywhere in Americas.

Close - Our goal: double the productivity of every sales rep.

ZEBEDEE is looking to hire a Customer Success Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Remote- Customer Service Representative

Requisition Id: 26893

Job Function: Customer Experience

Career Area: Customer Service

Work Location: Work From Home

About Us:

At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people’s lives, communities, and our planet by protecting their health and well-being. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Under immediate direction, the Customer Experience Representative maintains sound customer relationships by handling questions and concerns with speed, accuracy and professionalism. Provides timely response of customer inquiries up to and including pick-ups, billing, payments, product orders, etc., and all other aspects of a customer’s needs.

Key Job Activities:

• Uses excellent communication and multitasking skills to respond to customer inquiries in a timely manner
• Process requests, according to established standards with attention to style, tone, and manner of communication received through the automated phone system, email, web, or mail
• Address inquiries regarding invoices, payments, and collections as outlined by the Customer Service Supervisor, positioning Stericycle products and services to customers
• Research customer issues and find workable solutions
• Share ideas with department that increase efficiencies and effectiveness of customer needs
• Performs necessary record keeping activities
• Perform other duties and responsibilities, as assigned

Education:

Preferred Education:

• in High School or Equivalent

Experience :

• High School diploma or equivalent.
• Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience.

#LI-GS1

Benefits:

• Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Disclaimer:

Disclaimer: The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Customer Service Specialist

locations Remote – Nationwide

job requisition id R014649

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

**Must have call center experience**

The Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.

Essential Job Functions:

The Specialist of Customer Service performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to, answering patient questions regarding statements, posting guarantor payments, setting up payment plans within our policies, researching and resolving issues with accounts that have been identified by patients, reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening, communicating patient balances, meeting collection goals as set by department, and providing excellent customer service for all of our patients. Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues. Performs other duties as assigned.

Employment Qualifications:

• 1-2 years experience in healthcare industry.
• Minimum Education: High School Diploma or GED
• Certifications: CRCR within 6 months of hire.

Other Knowledge, Skills and Abilities :

Experience in physician and hospital operations, compliance and provider relations. Customer Service and Call Center experience preferred. Critical Thinking, Problem Resolution

#LI-ML1

#LI-REMOTE

Join an award-winning company

Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

Customer Service Representative

Locations: United States of America – Remote

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.

Your Role at Baxter

This is where you build trust to achieve results.

This role is office-based out of the formerly Welch Allyn branded products facility located in upstate New York in a bedroom community outside of Syracuse, Skaneateles Falls. We are currently operating on a hybrid model working some days remotely and some in office.

As a Customer Service Representative, you take pride in representing Baxter and our products. Your keen understanding of our deep portfolio of products and belief in the value and quality they provide to patients builds your confidence. Our customers trust you and appreciate your knowledge and curiosity when finding solutions to meet their needs. You enjoy being on location, building relationships, and establishing trust with healthcare professionals who use Baxter solutions every day.

As our primary connection to the healthcare professionals, you are the face and voice of our solutions. You enjoy seeing the connections between teams and how they work together to drive business results. The insights and feedback you share with your team and to cross-functional partners help validate and inform priorities and changes.

Your Team

We embrace opportunities to connect with healthcare professionals that use our products every day to save and sustain lives. Observing their work, understanding their needs, and building strong partnerships are integral to our success.

We’re a friendly, collaborative group of people who push each other to do better every day. We find unique strategies to close deals and expand our skills by challenging ourselves and others. Whether out in the field with a partner or taking on challenges with your territory team, you always have camaraderie and support to help accomplish your goals.

Like many sales organizations, our commission and incentive structures can vary from business to business. Often, we establish guarantees for new hires and will always be open and honest with you about expectations and fluctuations.

What you’ll be doing

• Provide pre-sale and post-sale support to distributors and end users for Welch Allyn products
• To work in conjunction with the managers and salespeople to better serve customers, thus, generating and increase in sales
• Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job
• Works under minimum supervision
• Provide telephone support to customers in an efficient manner
• Support the Welch Allyn, Hillrom, business for the areas and/or customers that they support
• Provide day to day support to allocated team members to meet customer requirements
• Ensure accurate processing and monitoring of customer orders, service notifications, and complaints
• Answer customer questions on products and services
• Recommends changes to established processes and follows existing procedures to process phone orders, provide order status updates, look up part numbers and pricing information
• Process Request for Material Authorization (RMA) and provide RMA status information as needed
• Proficient knowledge of commonly-used concepts, practices and procedures that are common to a customer centric organization
• Ability to work with a cross functional team

What you’ll bring

• High School Graduate
• 2 + years of experience in a customer service role preferred
• Fluency in English
• Proficient keyboard and computer skills, including functional knowledge of Excel and MS Word, or spreadsheet and word processing applications
• Knowledge of SAP and similar order management and processing system
• Numerate and accurate, particularly in relation to data integrity
• Possess a positive attitude, sensitivity to customers’ needs, enthusiasm and exceptional telephone and listening skills
• Excellent analytical and process flow optimization skills allowing for basic trouble shooting.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $36,000 to $90,000. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for iniduals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to iniduals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

About Us

Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.

Senior Customer Support Specialist

Information Technology

Remote, United States

Description

VitalSource, is hiring a Senior Customer Support Specialist to contribute to our Customer Support team located remotely.

The Senior Customer Support Specialist will focus on Tier 2 support and quality assurance tasks utilizing strong customer service skills and ideally have a background in technology, development, testing or support. This person will interact collaboratively with clients and multiple high-energy development groups who design and develop technology applications based on various client needs. This position will be remote and report to the Director of Technology Operations for the Intrepid Learning team.

VitalSource is a mission-driven company delivering affordable, impactful learning to anyone, anywhere.

Required Qualifications:

• Previous customer service and/or call center experience required.

Preferred Skills:

Communication and Customer Focus –

• Must have a customer service mindset to work with clients with courtesy, clarity, responsiveness, and expertise, resulting in a high rate of client satisfaction.
• Excellent interpersonal communication skills (written, verbal/presentation); capable of training users in applications and operating system fundamentals and writing basic documentation.

Organization Skills –

• Strong organizational skills with excellent attention to detail.
• Ability to focus on high-quality work while under pressure.
• Independent problem-solving skills and self-direction
• Ability to react quickly and thrive in a dynamic and ambiguous environment.

Technical Skills –

• Experience in web development technologies and analytic monitoring tools a plus but not a requirement. For example, HTML, CSS, Python, New Relic, Kibana, Grafana. HoneyBadger,
• A basic understanding of SQL language and analytics is a plus.
• Hands-on experience in testing complex business applications, understanding large complex environments, and knowledge of requirements-based testing.
• Experience setting up test scenarios.

Basic/Minimum Qualifications and Characteristics

• Reliable and internally driven team-player.
• Ability to maintain full-time work schedule during normal company operating hours (with possible time-zone accommodations)
• Highly supportive of the business and of its ideals and strategies.
• Interested in results and team objectives over personal preferences.
• Effective at driving short-term actions that are consistent with long-term goals.
• Strong troubleshooting skills.
• Willingness to learn new skills and technologies.

Key Responsibilities:

Help Desk/Application Support

• Investigate and bring to timely resolution all Help Desk issues.
• Provide guidance to end-users for Tier 2 help desk issues via primarily a help desk ticketing system, but also email, chat and rare virtual meetings.
• Document user issues including clear and concise reproduction scenarios.
• Develop and execute test scripts to validate resolution of issues.
• Modify or create new user accounts (adding new members, changing members, modifying security levels)
• Administer content and reports within the system.
• Occasionally be on-call to support the technology team with rare technical emergencies.

Implementation and Integration Support

• Recommend and document policies on system use and services including best practices.
• Contribute towards initiatives that improve the consistency and quality of our products.
• Where applicable, work directly with the development team to implement new configurations to the system and drive updates requested from Intrepid.

QA/Testing

• Analyzes project requirements and develops test plans, test cases and other testing documentation.
• Executes test cases.
• Determines the correct level of regression testing based on planned changes.
• Create and execute semi-formal test cases/plans to run against applications after patches and upgrades have been made.

Other Duties

As needed, including harnessing the candidate’s strengths where they will benefit clients, teammates, and the company.

What We Offer:

• Culture:Collaborative, Inclusive, and Mission-driven
• More in your pocket:Competitive base salary and a strong variable component
• We take care of all aspects of our people:Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
• Retirement:401K match up to 5%
• We support our families:12 weeks of paid parental leave.
• Continued education:Use our tuition reimbursement program.
• The Importance of Balance:start at 4 weeks’ vacation, 12 sick days, 10 company holidays, and 3 personal days.
• Flexibility:flexible work schedules and remote capabilities (by team) – feel free to skip the commute and hit your deadlines from home
• Casual Dress: be as comfortable at work as you are in your own living room
• Wellness : lots of opportunities for fitness challenges and rewards

Salary Range: $60,000 to $70,000

VitalSource is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globallyand today we’re also powering new, cutting-edge technologies designed to optimize teaching and learning for maximum results. Learn more at https://vitalsource.com and follow us on Twitter, LinkedIn, and Instagram.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

Rarible is looking to hire a Customer Success Specialist to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Customer Service Agent

Virtual

Req #6

A day in the life:

80% Handling customer service inquiries: 60% Phone Cases, 10% Chat Cases, 30% Email Cases

• Answer phone calls, e-mails, and chat with customers to solve basic customer needs
• Manage case queues and triage instructor cases in a timely manner to hit daily metrics.
• Follow up on open cases.
• Document customer interactions in SalesForce
• Handle difficult/stressful conversations.

10% Program knowledge

• Basic knowledge of all programs
• Knowledge of of materials included in every programs and when and how they will be delivered to the learner
• Knowledge of program certifications

10% Enrollment Process

• Help process enrollments for all b2c sales from the CareerStep team
• Pull reports in Salesforce of Learner information to input into our LMS Canvas
• Run reports in Salesforce and BigCommers to process extensions and online enrollments .

To be successful in this role you will need the following education, competencies, and skills.

Education

• Highschool Diploma

Competencies

• Ensures Accountability
• Holding self and others accountable to meet commitments
• Skills
  • Follows through on commitments and makes sure others do the same.
  • Acts with a clear sense of ownership.
  • Takes personal responsibility for decisions, actions, and failures.
  • Establishes clear responsibilities and processes for monitoring work and measuring results.
  • Designs feedback loops into work.

Customer focus

• Building strong customer relationships and delivering customer-centric solutions.
• Identifies opportunities that benefit the customer.
• Builds and delivers solutions that meet customer expectations.
• Skills
  • Gains insight into customer needs.
  • Identifies opportunities that benefit the customer.
  • Builds and delivers solutions that meet customer expectations.
  • Establishes and maintains effective customer relationships.

Drives results

• Consistently achieving results, even under tough circumstances
• Persists in accomplishing objectives despite obstacles and setbacks.
• Pushes self and helps others achieve results.
• Skills
  • Has a strong bottom-line orientation.
  • Persists in accomplishing objectives despite obstacles and setbacks.
  • Has a track record of exceeding goals successfully.
  • Pushes self and helps others achieve results.

Clearbit is hiring a remote Customer Experience Representative. This is a full-time position that can be done remotely anywhere in the United States.

Clearbit - Business intelligence APIs.

BetterUp is hiring a remote Global Customer Success Manager - EMEA. This is a full-time position that can be done remotely anywhere in the United Kingdom.

BetterUp - We're reworking how you work.