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Customer Service Support 3 Hourly

US – Remote

Full time

R13243

Summary of Responsibilities

• Respond primarily to inbound calls and, when needed, initiate outbound calls to resolve customer service inquiries.
• Inputs standard consumer’s requests into Company systems.
• Analyze biller and aggregator trends in cases to proactively identify trends to be addressed
• Proactively meet with management to help identify any issues on the floor that need to be addressed with recommendations
• Assist in training new and current employees on procedures
  Lead and communicate with team as the subject matter expert in situations where the standing supervisor is unavailable, especially in regards to case escalation questions.
• Obtain input and involve team members regularly; listen to feedback; mentor
• Monitor and resolve employee case escalations that originate from the Customer Support I & II teams

Minimum Requirements:

• An education level of at least a high school diploma or GED and equivalent years of work experience
• Preferred; not required 1-2 years of experience in payment processing or call center environment
• Ability to prioritize work and multi-task without error
• Ability to work independently and collaboratively, share information, and effectively communicate with team members and management.
• Demonstrate analytical and problem-solving abilities while possessing a mindset of accuracy and attention to detail.
• Ability to prioritize work and multi-task without errors, perform self-checks and peer quality checks.
• Ability to perform detailed research, resolve issues, close them out and follow up
• Basic familiarity with computers and computer software.
• Ability to navigate multiple data entry systems and other relevant applications, including the ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint.
• Must demonstrate an enthusiastic approach to customer service.
• Ability to probe, assess customer needs, and appropriately resolve issues.
• Must display exceptional comprehension and written communication skills.
• Ability to adapt to a regularly changing environment and flexibility with scheduling.
• Must demonstrate reliable and dependable behavior such as the ability to follow a scheduled shift with little to no attendance issues.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.

Salary Pay Range: $14.00 – $23.00

Operations Associate (Part Time, Flexible Hours)

We are seeking an Operations Associate to join our team. You’ll be helping women bring to life their perfect cheongsam for any occasion. It’s a fun, unique and challenging role that brings together design sensibility, customer service and operations. This is a part-time, remote opportunity with flexible hours (~20hrs/week). Please note: basic mandarin skills are required.

How you’ll contribute:

• Follow-up with and answer customer questions that come in through various channels (e.g., email, chat, text, social media, etc.)
• Communicate with our dressmakers in Mandarin regarding customers’ requests and feedback on their dresses
• Track and manage customers’ production timeline to ensure on time delivery
• Build and innovate on the customer experience and operational processes
• Respond to customers’ inquiries within 24 hours, but with flexible hours

Who we’re looking for:

Have you ever…

• Triple-checked an email before you sent it, just because the perfectionist in you demanded it?
• Given someone great advice on how to improve an outfit?
• Had a lengthy conversation in Mandarin on wechat (with the help of google translate) with a friend or relative?
• Taken the initiative to learn a new skill through Googling?
• Been able to relate to and empathize with someone else’s situation, even if you’ve never experienced it yourself?
• Taken ownership of an existing process and made it better?
• Successfully improvised a meal based off of a recipe that you didn’t have all of the ingredients to?
• Delivered an amazing customer experience?
• Thrived on working autonomously in a fast-paced environment?

If so, we’d love to talk to you!

Some additional things you have:

• A comfortable proficiency in Mandarin (mostly written) is required
• A bachelor’s degree
• Some type of customer-facing experience
• High proficiency with technology, especially Google Suite (Docs, Sheets), and are quick to learn new tools
• Retail or e-commerce experiences are a plus, but not necessary

Why you’ll love working here:

• Make an impact on the Asian American culture and community
• We like to innovate and move fast
• Grow as we grow
• Your voice and opinions matter
• Chance to expand your skill sets in different areas (product, marketing, operations, etc.)
• Work with flexible hours catered to your lifestyle (you don’t need to sit at a desk all day)

How to Apply: Email us at [email protected] with your resume and why you’re interested in this role at EMD.

Customer Service Specialist

at Resident (View all jobs)

Remote (USA)

Resident is an industry-leader in the Direct-to-Consumer mattress and home furnishings category. Since our founding of the award-winning Nectar Sleep in 2016 (with over 1 million happy sleepers and counting), we have also launched the Dreamcloud, Awara and Level Sleep brands to cater to a variety of sleep preferences. Our mission is simple, we strive to make inspiring products people love coming home to (and to help everyone afford a great night’s sleep)!

Oh, and by the way – we’ve been doing the remote work thing since the day we started. So you can expect a hard working team of people that understands how to create meaningful connections and get great work done virtually – it’s in our nature!

This is a fully remote position. To be considered for this opportunity you must reside within and have the right to work in the United States.

About the Role:

Resident’s ideal candidate for this role: a self-starter with an ability to adapt quickly in a fast-paced remote environment who communicates effectively. The Customer Support Specialist is responsible for assisting customers in real time via phone to help address any of their sleep or comfort needs, working to identify and overcome the customers concerns with their purchase, centered around pre and post delivery returns and cancellations.

What you’ll be doing:

• Work inbound phone, chat, and email channels to provide a world-class customer experience to our customers.
• Use a customer experience mindset to manage customer requests, while working to resolve them.
• Comfortable handling a high volume of product and service questions.
• Be prepared to become a mattress and sleep expert’- open to learning new concepts, adept at remembering details, quick on your feet with accurate recall of key information.
• Be proficient with multi-tasking, entering data while assisting customers and communicating using company resources(I.E. Slack, Google Hangouts).
• Answers customer requests or inquiries concerning products, overcoming objections and creating a solution to retain customers.
• Continually maintain working knowledge of all company products, services and promotions
• Adhere to daily schedule, being consistent and reliable with adherence and attendance.
• Meets and/or exceeds daily,weekly and monthly metrics.
• Operate through our core values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum.
• Be open to feedback and be constantly willing to learn and apply feedback immediately.

Requirements:

• Have open availability and able to work weekends and key holidays
• 2 years of retention or customer success experience.
• 1 to 2 years of service/support experience in a call center or remote environment.
• Great interpersonal skills with the ability to bring an upbeat, professional and respectful approach to internal and external customers.
• Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution.
• Must be able to adapt to changes in scheduling and be open to flexible work hours as needed
• A demonstrated ability to listen to customer needs.
• Excellent written and spoken communication.
• Comfortable and familiar with working from home and being a self-starter.
• Strong computer literacy with the ability to quickly learn and adapt to new platforms.
• Experience/proficiency in programs such as Five9, Chat Tools, Google Suite, and Slack.

What We Offer (subject to eligibility requirements):

• Remote-first workplace (since 2016!)
• Competitive pay
• Health, Vision & Dental Insurance
• HSA company contributions
• 401K with company match component
• Generous Paid Time Off
• Wellness benefits
• WFH office and cell phone/internet stipend
• A FREE MATTRESS plus an awesome Friends and Family discount!

If you reside in a state or location where pay transparency laws or regulations have been adopted please read the following: The hourly rate for this position is $18.70. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at [email protected]

Resident is a privately-held company headquartered in San Francisco, CA., with a dedicated New York City office, London and an R&D facility in Tel Aviv. Learn more at: https://www.residenthome.com

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, veteran status or other characteristics.

Title: Customer Support Agent

Location: United States

UNITED STATES /

CUSTOMER SUPPORT – CUSTOMER SUPPORT

FULL-TIME

REMOTE

About us:

Have you always wanted to put your passion for education to use on the job? Would you like to be part of a Customer Support team where you re really making a difference? If you answered yes, we can t wait to meet you!

We’re looking for a Customer Support Agent to join the US-based team at Edpuzzle, a leading edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona. The Customer Support Agent will respond to all customer support tickets as well as host video calls with compassion and clarity to create an incredible customer experience, all with the end goal of providing teachers and users with the best possible online support.

Wondering what it s like to work at Edpuzzle?

Picture a place where you can connect with your teammates, whether remotely or in person, whenever you need support. A place where one day you’re helping shape one of the biggest edtech platforms in the world, and the next day you’re doing a teambuilding activity with your coworkers. A place where everyone has been selected because they’re the best at what they do, and where your manager and team trust your decisions fully. A place where you’re encouraged to learn and grow because education is the cornerstone of everything we do. Check out the job details below to see if Edpuzzle could be the right fit for you!

What you’ll do:

• Become an Edpuzzle expert
• Handle cases daily and respond in a timely manner via Zendesk
• Host video calls to assist with teacher trainings or troubleshooting
• Work with the aim of getting your inbox down to 0 at the end of the day
• Maintain a consistent message in alignment with the Edpuzzle brand
• Improve the quality of your responses, support resources (macros and help center articles), and overall user experience based on data
• Identify trends to suggest potential macros (customer support email templates) or articles for the Help Center
• Anticipate and reduce potential future cases
• Meet virtually with your manager to set tasks and goals
• Attend weekly team meetings
• Use Asana and Slack to manage tasks and communicate with the rest of the team

About you:

• Excellent verbal and written communication skills
• Email, phone, and video chat skills
• Strong analytical and problem-solving skills
• Strategic thinker: you re unafraid to use data to problem-solve and inform your decisions
• Ability to function well in a high-paced and at times stressful environment
• Flexible and willing to adapt quickly
• Unintimidated by new technology and a fast learner
• Bold – Go forward with confidence
• You always move forward with confidence without dwelling too much on prior mistakes or over-celebrating prior successes.
• Avid learner – Stay curious
• You stay curious and explore new ideas. You are proactive and enjoy adding “new tools” to your skills and knowledge.
• Dedicated – Love what you do
• You are enthusiastic and love what you do as well as you are uncomfortable staying too long in your comfort zone.
• Good-natured – Treat others with respect
• You treat others respectfully, equally, and fairly. Your morals and ethics do not bend while being able to adapt to different situations.
• Edpuzzler – Two brains think better than one
• You know that two brains think better than one and take advantage of that to solve common goals. You solve issues together and celebrate together.
• Resourceful – Attack the problem from a new angle
• You are resourceful and you find creative solutions no matter what the constraints are, even if you have to invent a solution from scratch by your own initiative.

Education and experience:

• High school diploma or equivalent
• At least two years of related experience required
• At least one year of Zendesk experience required

Bonus skills:

• Expert experience using Zendesk or other CS tools
• Experience with macros and Help Center articles

About remote positions:

• High-speed internet connection required.
• Full-time position
• 40 hours per week
• Work remotely from the comfort of your own home or chosen workspace.
• Receive guidance from your manager and ask all the questions you need.
• Meet with your manager on a weekly basis to review status and brainstorm new projects to accomplish goals.
• Set daily tasks with your manager initially, over time becoming more autonomous and proactive in proposing new ideas to reach goals.

Hiring for remote work in these states:

• Arizona, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia and Washington.

What we offer:

• Competitive salary at $40,600 – $50,700
• Medical, vision, and dental insurance
• 401(k) matching
• Flexible PTO
• 14 paid holidays
• MacBook, monitor, and flexible work-from-home setup
• Incredible opportunity to grow, learn & build lifetime bonds with other passionate people

Edpuzzle is an equal opportunity employer that is committed to ersity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Edpuzzle makes hiring decisions based solely on qualifications, merit, and business needs at the time.

References from previous employers will be requested from candidates during the selection process. If you’d like to be considered for this position, please apply below. We look forward to hearing from you!

Location:  US Locations Only; 100% Remote; Freelance

Welcome to Omni, where you can find high-quality remote contracting opportunities! We provide flexible and dependable contract work with leading brands that lets you work from home and earn excellent money. Join us today to start earning a great income from the comfort of your own home!

You want flexible yet dependable work with exceptional companies. Omni provides access to work-from-home contracts supporting leading brands. We’re passionate about empowering contractors while providing a community for you to grow and be successful.

Aside from offering fully flexible work schedules and higher earnings than other platforms, it’s our mission to support you at all stages of your contract. Working from home can often feel isolating. That’s why we prioritize creating supportive relationships for all.

We empower you to bring your creativity and specialized skills to your role and encourage you to develop skills you may not know you have.

Be your own boss. Set your own schedule.

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

🏭 Gain experience in different industries

💵 High pay rates

About our application process

This is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all open contracts.

Begin your journey by clicking the “Apply Now” button and completing your profile. As part of the application process, you’ll need to take an online assessment which will only take 15 minutes to complete. If you meet the requirements, you’ll receive an invitation within 24 hours to log in to our online portal where you can view and apply to contracts that match your interests. Don’t forget to check out our technology requirements before applying.

Overview

Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.

Schedule:

🤙 Flexible work schedule options available

⏰ Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

Important Information  

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Title: Contact Center Manager

Location: Remote

About us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered over 10 thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised over $100mm of funding from Transformation Capital, TCV, and SignalFire.

What You’ll Be Doing:

We are looking for an organized, strategic thinker who is excited to elevate our contact center performance through channel optimizations (Call/Chat) and staffing optimizations. You’ll focus on improving our conversion and helping us invest in the right processes to run a high quality, revenue generating Contact Center as we scale.

Key areas of focus include:

• Drive increased revenue through higher efficient and output of the contact center team
• Manage and participate in QA process and coach team leads and agents to ensure high quality execution
• Directly manage team leads and senior agents, and oversee team practices for performance, trend review, and weekly debriefs
• Evaluate channel performance and review agent level dashboards to improve employee management
• Improve scheduling plans to handle high and low volume times in order to increase booking efficiency
• Maintain and report metrics on overall and agent level performance
• Work cross functionally with the Growth Team to ensure we are investing in the right sources and channels

Salary range: $78,875 – $118,375

You’ll Be a Good Fit If:

• You have several years of full-time professional experience working in a call center that was responsible for generating revenue and/or closing deals
• You have a keen eye for detail and understand how minute data points aggregate into trends
• You are comfortable analyzing user data to recommend process improvements
• You have strong opinions on how different mediums (text, call, chat, email) can serve different channels to improve conversion
• You have seen the show in what it takes to manage and scale a successful contact center and are excited to build

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Note: Please upload your resume in PDF format

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
  • Flexible working hours and location (remote OR in-office, your choice!)
  • Generous PTO
  • Company-wide winter break
  • Mental health mornings (2 hours each week)
  • Team meditation
  • Wellness Stipend
  • In-office lunch and biweekly remote lunch on us!
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities

#LI-REMOTE

Title: Customer Support Specialist

Location: REMOTE

Roadie, a UPS Company, is a crowdsourced delivery platform. Founded in 2014, Roadie works with consumers, small businesses and enterprises across virtually every industry to enable scheduled, same day and urgent delivery in passenger vehicles across the U.S. With more than 200,000 drivers nationwide, Roadie reaches more than 20,000 zip codes the largest local same-day delivery network in the nation.

Our Support team operates as the first point of contact for the Roadie community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. This team operates 24 hours/7 days per week. Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.

What You’ll Be Doing

• Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
• Address all customer concerns politely, using active listening skills to understand and confirm the information
• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Proactively monitor in-progress deliveries and take corrective action when necessary
• Manage non-standard delivery situations with professionalism, empathy, and urgency
• Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
• Collaborate with team members from various Roadie departments to ensure seamless delivery experience

What You Bring

• A combination of sales, or customer service experience, optimally with a technology or logistics company
• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
• Able to quickly and efficiently problem solve and troubleshoot
• Comfortable with a fast-paced environment and changing requirements
• Proactive and able to comfortably navigate through uncertainty and ambiguity
• Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
• Fluency in Spanish, a plus!

Why Roadie?

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right – Roadie will contribute directly to your existing student loans!)
• Generous PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• The technology you need to get the job done

Customer Happiness Specialist, Level 1

Remote – US

At MyFitnessPal, our vision is to be the global catalyst for every “body” to achieve their healthy. We believe fitness starts with what you eat. We provide the tools and resources to reach your fitness goals.

We are looking for an experienced, customer-focused, self disciplined inidual to join our growing Customer Happiness Team.

What you’ll be doing:

• Address tech support and other customer concerns via email, social media posts, and app store reviews
• Collect and communicate user requests to help shape the future of MyFitnessPal
• Escalate trending issues to engineering and product teams to ensure technical issues are promptly resolved
• Provide feedback to peers and supervisors to promote a positive work culture
• Collaborate with your team to ensure team goals are met daily
• Live our core values in all you do:
  • Be Kind and Care
  • Live Good Health
  • Be Data-Inspired
  • Champion Change
  • Leave it Better than You Found It
  • Make It Happen

Qualifications to be successful in this role:

• 3+ years in customer service
• The ability to type 60+ words per minute
• Excellent writing skills
• General Computer/Tablet/Smartphone Knowledge
• An extremely flexible schedule including weekend and evening availability
• The ability to learn on the fly and adapt to change
• A team-oriented, peer-positive attitude
• Dedication to customer satisfaction
• Familiarity with another language is a plus, but not required

Please consider applying even if you don’t meet 100% of the qualifications. Research shows you can still be considered for a position if you meet some of the requirements. At MyFitnessPal, we’re building a fitness product for everyone and believe our team should reflect that. We encourage people of different backgrounds, experiences, abilities and perspectives to apply.

Exciting Full-Time Employee Benefits, Perks and Culture

• Embrace the Freedom: Be a digital nomad, work from anywhere we have operations within the continental U.S.
• Office Vibes: If you prefer working in an office, we’ve got you covered, our HQ is in vibrant Austin, TX.
• Face-to-Face Connections: We value personal connections. Enjoy opportunities to meet and connect with your team members in person to help forge meaningful relationships that extend beyond the virtual realm. Teams meet as often as needed and all of MyFitnessPal gathers annually.
• Flexibility At Its Best: Achieve the work-life balance you deserve. Enjoy a flexible time-off policy and work on your own terms with our Responsible Time Off benefit.
• Give Back: Use your volunteer days off to support what matters most to you. Each full time teammate receives 2 days per calendar year to give back to their community through service.
• Mentorship Program: Take control of your career through our mentorship program where, if you’d like, you will be matched with a teammate who can help you scale your skills and propel your growth.
• Family-Friendly Support: Embrace the journey with confidence and care. Enjoy our paid maternity and paternity leave, to provide time to balance family responsibilities with your career and take the time needed to strengthen family relationships. We understand the complexities of starting or expanding a family, which is why we provide best-in-class comprehensive assistance for fertility-related matters.
• Wellness Comes First: Live Good Health is one of our core values. Receive a monthly Wellness Allowance, empowering you to focus on your physical and mental well-being by choosing from a range of wellness initiatives, including dedicated mental health days.
• Celebrate Greatness: Your hard work deserves recognition! Our reward and recognition platform empowers peers to acknowledge and reward each other for the exceptional contributions they make.
• Elevate Your Health & Fitness: Get access to MyFitnessPal Premium, allowing you to take your fitness, health and wellness journey to new heights.
• Unlock Your Potential: Access our virtual learning and development library, and participate in training opportunities to continuously grow and enhance your skills.
• Championing Inclusion: Our dedicated DEI Committee actively fosters a erse and inclusive workplace by setting actionable goals and evaluating progress across the organization.
• Healthcare Matters: Your well-being is our priority. Take advantage of our competitive medical, dental, and vision benefits that cater to your holistic healthcare needs. Feel secure and supported on your wellness journey.
• Secure Your Future: Benefit from our retirement savings program, giving you peace of mind for your financial goals. Reach them sooner with MyFitnessPal’s competitive employer match.

Customer Support Coordinator

DALLAS / FT. WORTH, TX /

CUSTOMER SUPPORT – CUSTOMER SUPPORT 

FULL-TIME

REMOTE

The Role

TimelyCare is looking for a highly motivated Customer Support Coordinator to work in an interdisciplinary environment not only with customer and provider support but also with our Care Coordination, Case Management, Basic Needs, and Crisis Support teams delivering excellent services to patients and the providers who administer care for our patients. You will be the first point of contact for college patients, providers, school counseling and health centers, and business partners in need of assistance with using our virtual and in-person care services with a goal of providing outstanding service and connecting members to care within our Service Level Agreements (SLAs). We are looking for self-starters who love solving problems, are agile, are quick learners, and are flexible and calm under considerable pressure. The ideal candidate will have experience in customer support, tech support, case management, care coordination, and/or crisis work.

Location

We offer a remote work environment. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, a secure and private workspace, free from noises, distractions, and successfully completing the training program. Adherence to HIPAA and governmental compliance are required in this role.

Schedule

TBD

As we staff our business in a strategic and dynamic way, it may require us to adjust scheduled working hours to meet the variability of call volume. There may be periods of peak volume where we ask for an increase in your standard hours worked through overtime. Any requested increase or decrease in hours will be communicated with advance notice to a team member and without impact to benefit eligibility.

What You’ll Do

• Provides customers with courteous, friendly, and efficient service, leading to the resolution of any issues.
• Triaging members and connecting them with the appropriate service and level of care and needed resources via phone, SMS, or email.
• Supporting our care coordination, case management, basic needs, and crisis support teams with intakes, follow-ups, social network monitoring, and urgent matters.
• Generating and maintaining reports and referral resources for all business lines.
• Executing records requests and verification of services.Support the TimelyCare virtual care operations, serving as the primary point of contact for all patient, business partners, and provider inquiries in a timely fashion.
• Develop a strong understanding and knowledge of the organization’s product, services, and processes to support patients and providers.
• Act as a resource for internal stakeholders.
• Utilize critical thinking and effective communications to provide thoughtful, empathetic, customized solutions that help patients with their overall virtual care coordination as well providers with their technical and scheduling needs.
• Follow a HIPAA-compliant procedure for all communications with internal and external sources
• Embrace the TimelyCare values with your engagement and performance.
• Maintain awareness of patients who are waiting to be seen by our providers, ensuring they are seen in a timely manner. Manage provider alerts appropriately.
• Provide feedback using appropriate channels to improve product, process, procedures, scheduling, and service levels.
• Adhering to all operational, quality, security, risk and regulatory policies and procedures.
• Use analytical skills to troubleshoot various systems and provide technical answers related to our TimelyCare platform.
• Other duties as assigned

What You Bring

• Ability to work various shifts from Monday through Sunday, including weekends and holidays
• Bachelor’s degree from an accredited college or university preferred.
• Prior customer support, care coordination, and/or crisis service experience in a remote environment
• A servant leader attitude and passion for serving others.
• Willing to listen and find creative solutions to address and resolve issues independently.
• Reliable high-speed internet connection
• Ability to remain engaged throughout the entirety of your shift with minimal to no distractions
• Experience with Zendesk and Dialpad, preferred.
• Proficiency or rapid assimilation to operate productivity technologies; Microsoft Office, Google Suite, Zoom, Slack, and Electronic Health Record systems.
• Understanding of virtual care best practices with considerable attention to detail including proficiency with TimelyCare or competitive virtual care mobile and web app and admin
• Excellent customer service skills with strong verbal and written communication skills (bilingual a plus, but not required)
• Thrive in an environment that is high-pace, dynamic, and collaborative, utilizing good judgment with ambiguity.
• Adaptability to quickly changing priorities and member needs.
• Strong time management skills, with the ability to manage competing priorities.
• A strong work ethic and a sense of responsibility to team members and business partners.

Benefits + Perks

• 13 Paid Company Holidays + No work on your birthday!
• Unlimited PTO + Volunteer Time Off (VTO) as an organization to give back to the community
• Variable bonus eligibility
• Company-sponsored Health Insurance + Pet Insurance
• Company-paid group Life Insurance + Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match
• Free access to TimelyCare services for you and your immediate family
• Mission-Driven Purpose with a Supportive Team Culture

The salary for this opportunity is $19.25 per hour. This is the base pay, and you will be eligible for a discretionary bonus in addition to the base pay.

Title: Global Service Center Associate – Korean & English

Location: China – Dalian

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are currently seeking a talented Global Service Center Associate in Dalian China, to join our talented Veeva Customer Support Team. You will be part of a young and exciting company that is recognized as a market leader in the SaaS space with our Industry Cloud for Life Sciences. If you are driven to provide an excellent customer experience and work with software this job is for you!

What You ll Do

• Advise end users on best practices when using Veeva s applications
• Identify and resolve client issues associated with Veeva s applications
• Build strong and professional relationships with all users of Veeva s applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements

• Excellent verbal and written language skills both in Korean & English
• 1+ years relevant experience in a customer service role
• Effective communication, organizational, and time management skills
• Professional telephone manner
• Ability to quickly learn and communicate technical information
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)

Nice to Have

• Experience working in the life sciences and healthcare industry
• Experience working with any Documentation Management Software

Perks & Benefits

• Allocations for continuous learning & development
• Health insurance with generous coverage limits
• Allowance for wellness & fitness programs

Veeva s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Customer Contact Center Representative – Remote

United States-Remote

Full time

JR0028292

Together we fight for everyone’s opportunity for a better financial future.

We will do this together with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough we believe every inidual and every community deserves access to financial opportunities.

We are determined to support both iniduals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with and those we acquire throughout our lives are understood, valued and intentionally pursued.

We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

What will you do:

Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a).

Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries. Don’t know anything about retirement? We’ll teach you everything you’ll need to know.

How we help you achieve this:

• Up to eight weeks of Paid Training preparing you to be successful in your job. Learning about Retirement Products (401(k), 403(b), 457, 401(a)) a foundation for career growth.
• Monthly 1:1 coaching sessions with your manager and team lead, team huddles and time at the start of your shift to prep for the day
• Learning and development opportunities through continuous training and investments in YOU. Grow and advance your career at Voya through intentional career paths as part of our Destination You career path program

What will your day look like:

• Communicates effectively and confidently with all clients to make their financial lives better. Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments.
• Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals
• You will bring your authentic self to work.
• Strive for first call resolution, and take true ownership of customer needs and issues.
• Asking as many questions as you need to understanding the customers’ needs and priorities, and problem-solving in a metric driven environment
• Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues
• See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes. Your voice matters at Voya.
• Amazing team-player attitude with a commitment to excellent attendance and quality work. We love to see you at work and miss when you are not there

Knowledge and Experience:

• College Degree and 1+ year of customer service experience
• Or, in lieu of degree, 3+ years customer service experience
• Experience in the Financial Service industry is a bonus but not required
• Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle objections as they come up
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred
• Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment
• Availability to work any shift within the Monday through Friday operating hours of 7:30 am 10pm EST
• Bi-Lingual opportunities, with a $3,000 pay differential. Let us know if you are Bi-Lingual

What we offer you:

• At Voya, we pay competitive base salaries based on experience and reward performance with a monthly incentive program
• Bi-Lingual opportunities, with a pay differential, are available upon the completion and passing of an assessment
• Generous paid time off upon hire. 20 days PTO, 9 paid holidays, choose your own Diversity Day and 40 hours of paid volunteer time off
• Health, dental, vision and life insurance
• Retirement savings- 401(k) Matching and Pension Plan
• Paid Training, and Full Benefits with no waiting period; Monday Friday Only, Referral bonuses, Performance Incentives
• Employee Led Councils (ELCs). We have eleven ELCs that play an important role in welcoming and educating our workforce as well as being a vital resource to help advance the business. The ERGs frequently co-sponsor ersity-related educational events across our system in conjunction with the Office of Diversity and Inclusion.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives.

Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$41,600/yr ($20/hr)

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time 40 hours per calendar year

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Customer Advocate – Payroll (Pacific Standard Time)

Schedule – 8am-5pm PST (11am-8pm EST)

Remote – Work from Home

Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!

Job Summary

At Paycor, our Customer Advocates demonstrate success with establishing and maintaining positive working relationships with customers and peers. They must possess a passion for providing world-class service, be independently driven in our virtual first environment, can learn new systems and/or enhanced functionality within an existing system, and be agile and flexible in a fast-paced environment. The Customer Advocates will work through our queues to help support and empower our customers as they come to us seeking guidance in navigating our products. They are also expected to act as an advocate for Paycor by ensuring that our customers receive top notch service every time. Launching a career at Paycor as a Customer Advocate allows for meaningful and challenging work that sets associates up for elevated career growth and advancement.

Essential Duties and Responsibilities

• Support customer interactions performing basic functions within the Perform application in a team setting in a contact center environment
• Act as a front-line triage by taking ownership and troubleshooting the more time sensitive, urgent and less complex issues by developing solutions to customer questions
• Support customers as an advocate by educating and counseling them on procedures to eventually enable self-sufficient system usage.
• Monitor the Perform system and proactively identify actions needed to correct issues as they arise.
• Expected to identify and troubleshoot appropriate next steps for more complex cases that require research, then route them to the appropriate party
• Follow defined process to escalate items as needed
• Document and manage cases within applicable systems by reviewing, updating, and closing daily
• Leverage resources for troubleshooting solutions to client questions
• Prioritize a variety of tasks for quarter end and year-end processing and reporting
• Must be able to meet or exceed expectations with schedule adherence
• Meet or exceed productivity goals including case closure while balancing quality of each interaction
• Monitor pay planner and update scheduled payroll dates accordingly – Only PPS
• Attend internal meetings and huddles as scheduled

Requirements

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree preferred or 4 years equitable business experience required
• 1-2 years supporting customers via phone
• 1-2 years of multi-channel customer service experience
• 1-2 years of prior customer facing HCM or Paycor experience is a plus
• Proven excellence in customer service and relationship building skills required
• Effective organizational skills proven in a fast-paced, service-oriented position
• Familiarity with HCM software, including the ability to troubleshoot software configurations
• Ability to interface with multiple departments, multi-task, think on your feet and work independently
• Strong interpersonal, verbal and written communication skills
• Excellent understanding of Operating Systems and MS Office products
• Prior experience transferring knowledge to others in training environment or virtually; utilizing on-line tools such as Zoom, Go To Meeting or Skype preferred
• Ability to effectively solve problems by balancing detailed questions with creative solutions
• Adherence to schedule and role assignments to ensure timely responses

Paycor Total Rewards

We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most – the well-being of you and your loved ones.

Highlights include:

• A flexible virtual-first work philosophy
• An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor’s growth
• 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
• Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
• Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
• Paid leave for birth parents, non-birth parents, elder caregivers, and military support
• Sabbatical opportunities for tenured Associates
• Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
• Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges

We also offer competitive compensation determined by each inidual’s relevant experience, skills, and education. We anticipate the base pay for this position to be between $16.05/hr-$25.70/hr. In addition to base pay, Paycor Associates are eligible for a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you’ll still apply as there may be other positions that better align.

Customer Service Specialist – Home Solutions

United States Virtual

Full time

R-100977

What is a Customer Service Specialist at Assurant?

The role of a Customer Service Specialist is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customer’s primary point of contact and you care about helping others.

The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.

Why You Should Consider This Role

• You love helping and connecting with people
• You’re a problem solver who likes to think on their feet and enjoys a challenge
• You thrive in a fast paced, changing environment

What You Will Like

• every day and every customer are different
• The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team
• Medical benefits begin on your first day
• Monthly incentive plan option to earn additional $200-$300/month
• Tuition reimbursement available after 6 months up to $5000/annually
• Competitive paid time off
• Availability to work a schedule between the hours of 7:00am CST – 7:00pm CST Monday through Friday
• Availability to work ove
• The ersityrtime hours as needed

The Details

• Provide superior service to our customer who have purchased extended warranty contracts for Major Appliances, ORV’s, Water Heaters, and Furniture.
• This role requires listening to our customer’s concerns and showing empathy while resolving their issue
• Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges
• A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.

What You Should Know About Us

• Assurant, Inc. helps people protect what matters most to them
• We have been around for a while with our roots tracing back to 1892
• We are a Fortune 300 company employing approximately 15,000 people in 16 countries
• We provide specialty protection products and related services to safeguard against risks

The Ideal Candidate Will Have

• Strong attention to detail
• Love talking to people and ability to WOW customers on every call
• Excellent verbal, written, and listening skills
• Relentless drive to own the customers problem and resolve it
• Ability to adapt well to change
• Ability to work well in a fast-paced work environment
• Ability to think outside of the box to resolve problems
• Ability to multi-task using technology, including call handling
• Minimum high school diploma or GED

Pay Range: $14.04 – $23.50

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Wealth Management Customer Service Specialist

Fully Remote

Remote – United States

Full time

R000102466

Looking for a great career with paid benefits on day 1, career growth and an opportunity to advance professionally? Then join Guardian Life! Our Customer Service Specialists are responsible for providing support to financial professionals and Clients via inbound calls to our Service Desk Team.

Inquiries range in complexity but center around the servicing and care of brokerage and advisory accounts. Candidates must possess exceptional customer service skills, be highly engaged and looking for an opportunity to build a career with our financial services and wealth management team!

You will

• Accurately answer and research/resolve phone, email and chat inquiries from financial professionals and Clients. Inquiries will cover a wide array of wealth management topics such as new account setups, transfer of assets, mutual funds and annuities, stocks and bonds, qualified and non-qualified plans, as well as brokerage and advisory platform/tools/system navigation and troubleshooting.
• Provide your expertise to financial professionals and Clients in the review of documents being submitted for processing and provide instruction to ensure accurate completion of all applicable sections.
• Successfully navigate multiple computer systems while simultaneously managing call flow and providing a best-in-class service experience.
• Adhere to established procedures to properly verify callers, obtaining correct data points or Personally Identifiable Information (PII) to ensure information is provided to the appropriate party.
• Establish clear expectations of next steps that will need to occur to complete/resolve an inquiry and de-escalate concerns as necessary.
• Thoroughly and accurately document details of all interactions, in a timely manner, using tracking system.
• Meet and/or exceed inidual and team performance measurements, including established Quality and Customer Survey goals, while adhering to established team schedule.
• Be a positive change agent, proactively seeking out improvements in execution and challenging the status quo to improve the way we do business and continuously set the standard.

You have

• 3+ years in a high-touch, service or operations environment preferred.
• Strong insurance, retirement and/or wealth management knowledge preferred.
• College degree, or relevant work experience.
• Securities license preferred (Series 7 or 63), but not required.
• Demonstrated understanding of computer systems and keyboarding skills.
• Excellent analytical, verbal and written communication skills, with strong sense of accountability.
• Strong organizational skills, ability to multitask.
• Positive attitude and dedication to providing superior customer service in a team environment.
• Ability to work remotely with access to high-speed internet services.

Salary Range $40,260.00 – $60,390.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by erse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose to inspire well-being we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
• Dental plan
• Vision plan
• Health care accounts flexible spending, health reimbursement, and health savings accounts
• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage
• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)
• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health
• Wellness programs, including fitness program and equipment reimbursement
• Child, adult, and elder back-up care support through Bright Horizons
• Adoption assistance
• College planning
• Tuition reimbursement
• Student loan assistance
• Commuter benefits in select metropolitan areas

Justice, Equity, Diversity & Inclusion (J.E.D.I.)

• Employee Resource Groups that advocate for inclusion and ersity
• J.E.D.I. certification and training programs
• Matching gifts/volunteering

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Bilingual Customer Service Specialist (Spanish/English)

Fully Remote Remote Worker – N/A Recruitin

Job Type

Full-time, Part-time, Temporary

Description

Based in Seattle, Direct Interactions operates contact centers staffed by American agents nationwide. We are socially responsible in our business practices and provide work-at-home opportunities for all Americans, including those with disabilities and military spouses. Direct Interactions helps organizations better serve the public through the use of rewarding and innovating practices by building and managing teams of compassionate humans who draw on their own experiences to help other humans through difficult and complicated challenges to achieve measurable improvement in outcomes.

At Direct Interactions, you will work with some of the kindest and most professional contact center agents in the country. You will help people in need and know that you have made a positive difference in their lives. Even if you have not worked in contact centers for long or even not at all, we are interested in learning more about you! We pride ourselves on being all about the clients we serve as well as those we work with. Most people spend more time at work than they do with their own families, so why not join the DI family while still being able to have a work life balance!!!! We partner with various companies and states to provide their customers with white-glove service. We offer flexible scheduling that will still allow you to have a work life balance.

What’s Next?

To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please continue to monitor all inboxes in your email so that way you do not miss an email or any deadline to respond by.

Requirements

• MUST BE BILINGUAL SPEAKING ENGLISH AND SPANISH
• MUST SPEAK FLUENT ENGLISH AND SPANISH (a fluency test will be administered at some point in the interviewing process if you are selected)
• Must be a self-starter
• Must demonstrate a passion for providing outstanding service
• Must maintain composure across a variety of customer and peer interactions
• Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)
• Routinely demonstrates listening skills and is attentive to the needs of those you will be assisting
• Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch
• Ability to remain calm under pressure in a fast-paced contact center environment
• Ability to remain calm while taking back-to-back calls
• Ability to show empathy for those that may be frustrated or anxious
• Ability to pay attention to detail and multitask while navigating through multiple programs and information
• Ability to use a computer quickly and accurately
• Must possess the ability to remain poised in high stress situations
• Must be willing to conquer goals and challenges
• Must type at least 30 WPM
• Ability to be flexible and handle changes efficiently
• Must be proficient in Excel, Word and Outlook Office products

Additional Requirements

• Must pass a criminal background check paid for by us (Direct Interactions)
• Legally able to work in the United States
• Must be a current resident living in the United States
• Must have at least a high school diploma or equivalent
• MUST NOT RESIDE IN CALIFORNIA OR NEW YORK; We do not hire in those states at this time

Job Details (what you will be doing)

• Process unemployment insurance claims
• Answer incoming calls via computer software and assist customers
• Research information in databases to resolve customer issues
• Maintain composure in escalated situations
• Operate accurately and efficiently in a fast-paced environment
• Handle multiple responsibilities at one time

Training

• Training is done virtually and will consist of virtual instructor led and self-paced learning
• You must first attend a mandatory orientation session
• Orientation, training & nesting spans across 9 days and is all paid
• 100% attendance is required in all phases of the on-boarding process (orientation, training & nesting are mandatory)

Orientation: Friday September 15, 2023 at 12:00pm EST

• Training week 1: Monday September 18, 2023 – Friday September 22, 2023 (6 hours a day) actual times TBD
• Training week 2: Monday September 25, 2023 – Wednesday September 27, 2023 (4 hours a day) actual times TBD

(More information about the times of the 2nd week of training will be discussed in class)

*we are letting you know beforehand what a training schedule may look like

Shifts

• Agents must be available to work at least 20 hours per week within the hours of operation noted below

Hours of operation for the client

Monday- Friday 8:00 am to 5:00 pm EST

• At least 20 hours per week are required (you select when you can work)

8 HOURS WORKED ARE REQUIRED EVERY MONDAY NO EXCEPTIONS

if a holiday falls on a Monday, the 8 hours become mandatory on the following Tuesday

Pay Rate

• $15.00 per hour
• This is a W2 (employee) position
• We are paid biweekly via direct deposit
• All mandatory events are paid (orientation, training & nesting)

Employee Benefits

• Accrued paid time Off (PTO)
• Sick time

Technical Requirements

• Desktop or laptop; Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
• Operating system – Windows 10 or higher
• Your computer must have at least 8GB of RAM installed and a Processor speed of 2.00GHz or higher
• US based Internet service provider (ISP)
• High-speed Internet via hard wired ethernet connection, no Wi-Fi, satellite or cellular hotspot or cellular internet
• USB headset with noise-canceling microphone; 3.5 mm headsets are NOT approved and will not work with our software
• A smart phone that is less than 3 years old that you are able to install our required software on for multifactor authentication (used for our programs authentication process and not for work)
• A second monitor is not required, but strongly recommended

*If you are selected, your offer is contingent upon successfully completing and passing a background check and a technical assessment of your PC performed by our IT team.

Currently, Apple computers or tablets (Mac laptop, iPads or desktops), Windows Mini PCs/streaming laptops, Chromebook, and Android systems are NOT compatible with any of our client’s software.

*There are NEVER any fees associated with applying or working for Direct Interactions.

WE ARE NOT HIRING IN CALIFORNIA OR NEW YORK AT THIS TIME

Salary Description

• 15.50

Title: Customer Support Representative

Location: Remote (United States)

Mural’s mission is to inspire teams to connect and innovate, while bringing purpose and intention to the craft of collaboration.

Founded in 2011, Mural is a leading innovator in visual collaboration for hybrid, remote, and distributed teams. We believe in what we build, and our team of more than 600 Muralistas around the world collaborate in the Mural app. Our values guide our intentionally inclusive product and culture, which includes collaboration design education and a flexible monthly stipend for learning, wellness, and coworking.

Mural has raised $200M to date and is growing rapidly to fulfill our mission. The company is trusted by 95% of the Fortune 100, including innovative teams at IBM, Intuit, GitLab, Microsoft, and Atlassian.

ABOUT THE TEAM

Our Customer Support Representatives play a crucial role in assisting external and internal Mural customers with any enquiries they might have about our app and its subscriptions

YOUR MISSION

As a Customer Support Representative you will respond to customer requests, provide general support and engage with customers to help them achieve their goals.

WHAT YOU’LL DO

Your responsibilities will be:

• Manage and respond to customer requests
• Understand our customers and become their advocate
• Educate and instruct customers through email, chat, phone call and video
• Assist the Customer Experience team with managing their accounts as needed
• Collaborate with the Product team on how to improve the product
• Collaborate with Customer Success on education programs

As a successful candidate will be able to convey how exciting and innovative our software is. You will turn our current customer base into MURAL fanatics by showing how easy and fun it is to collaborate in design thinking with MURAL. Your hours of support will be from 11 am to 7 pm PST, with a one hour break.

WHAT YOU’LL BRING

We are looking for dedicated iniduals who can work independently in a fast-paced startup environment. The ideal candidate will have:

• Fluency in spoken and written English (additional languages are a plus)
• Willingness and passion for understanding, helping and teaching customers
• The curiosity to find new, better ways to solve problems
• A strong passion to help teams succeed, and empathy with users
• 2+ years experience in software customer support (ideally B2B)
• Experience troubleshooting and reporting bugs
• Experience tracking bugs with a QA and development team
• Great visual communication skills
• Remote working experience
• The ability to provide clear and concise guidance through emails, over the phone, video or in person

For roles based in New York City, California, Colorado, and Washington, the base salary for this role ranges from $43,300 – $54,100 + equity + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation.

Equal Opportunity

We will ensure that iniduals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

OKX is looking to hire an Institutional Support Specialist to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

K-12 Education - AI Communications Associate

**As Artificial Intelligence (AI) Chatbot Associates, you are trained to be experts in supporting our chatbots in providing personalized assistance to families. You will help train bots and refine their responses as they provide contextualized help supporting student learning.

**As an Artificial Intelligence (AI) Chatbot Associate, you will be tasked with:

• Reviewing questions from AllHere's end-users and assisting in the categorization of these questions and topics
• Perform quality review of SMS automation transcripts
• Utilize data-mining methods to identify opportunities for improvement in our chatbot knowledge base
• Test our AI software and provide feedback to the Product team
• Monitor incoming message queues
• Respond correctly, efficiently, and warmly to messages requiring responses
• Identify and create alerts as needed
• Ask for clarity and support as needed
• Can readily context-switch between message recipients
• Attend training sessions and review updated documentation as needed
• Develop and refine Knowledge Bases for our chatbot districts and schools based on information, training, and resources that we provide.

**Opportunity Details

• Location: 100% Virtual and Remote 
• Schedule & Availability Requirements:**Overnight Availability Preferred**
  • Flexible Scheduling Opportunities / Students must be available at least 15-20 Hours Per Week
• Equipment Requirements: Students must have their own laptop device with reliable WiFi internet access
• Training: September 20 - September 22 (Training times to be determined)
• Official Start/End Date: Start: September 25, 2023 / End: June 28, 2024

Answering Service Customer Service Specialist

**Not a sales position**

Home based independent contractor wanted to handle Customer Service for fast growing marketing company providing Attorney Answering Service (“AAS”) services.

OPPORTUNITY:

Provide personalized, phone & email-based customer service for our clients located throughout the US. Our clients are all attorneys and they avail our “AAS” (where we essentially take over their phones).

On an ongoing basis, you will need to:

• On-board New clients from start to finish, aid them in getting set up for their service, and work with the client and our technical team to ensure a seamless transition
• Identify any areas of the service that need to be fixed or improved
• Act as the liaison between the technical department and the attorney customer for tech and services related issues
• Detect any trends and patterns you are noticing for troubleshooting issues, common customer complaints and pain points, etc. (this is a new service and we will be relying a lot on you, the CSR, to detect and relay this critical data to us)
• Attend weekly meetings with the “AAS” team to discuss updates, problems, and ideas pertaining to the service

PAY:

The starting pay is $18 per hour, paid each week through ACH deposit. At 60 days, your performance will be reviewed. If you pass the review, you will be raised to $19 per hour. After 90 days you will have another review, in which you will be raised to $20 per hour.

Does this describe you?

• You have had a great track record of success and want to be recognized for your contributions.
• You want to be part of a high-energy, fast-growing team that provides quality products and services people actually want.
• You are a hard worker and are willing to put in the time, effort and energy it takes to make your projects a success.
• You are coachable, willing to learn and want to grow in your position, as well as taking direction with a positive attitude.
• You bring ideas to the table. You not only follow plans currently in place, but can provide new ideas and outlook.
• You are disciplined enough to work out of your own home. It can be challenging to work from home…so much freedom, so many distractions but you are self-disciplined enough to do so successfully.

If you think you are this type of person, we are looking for you.

RESPONSIBILITIES:

• Onboard new clients (Intake Process)
• Establish client goals and go over services in contract that they can expect to receive
• Aid clients in key set-up instructions (such as transferring their phone lines over to our service, setting up an online calendar so our reps can book appointments for them)
• Forward any support requests / complaints / items needing attention so our support team can resolve these as quickly as possible
• For clients that are difficult to get in contact with, use a series of voicemails and emails to maximize the chances that the client will engage in a monthly overview call
• Be the primary account manager for customers
• Quickly report any problems with any service when detected
• Develop and maintain strong relationships with clients to ensure continued customer loyalty
• Be on the lookout for ways to improve our products and services
• Answer and return client phone inquiries
• Look for ways to improve client retention
• Identify trends in customer satisfaction or dissatisfaction
• Perform other duties as assigned

QUALIFICATIONS:

• You must have your own computer, internet access, phone, and a quiet place to make calls.
• Fluency in Microsoft Excel and Word, using Gmail, sending attachments, navigating to websites, making Google searches. Able to use Google drive as well.
• Experience with RingCentral and Zoho CRM is a plus, but not required.
• Must be available part time to provide customer support around 20 hours a week (at first and later to expand your hours over time), between Monday and Friday, from 9:00AM-5:00PM Central Time. Clients are all over the United States (pacific, mountain, central and eastern time zones).
• Nights and weekends are not required nor anticipated.
• Being reasonably “tech savvy” is a must
• Must have passionate and personal voice
• Must be a great communicator both written and verbal
• A highly results oriented, articulate, decisive, self-starter who energizes people around him/her.
• Ability to meet deadlines is essential
• You will be remote and will be responsible for your own work environment, reporting, and have a strong work ethic with the ability to self-motivate.
• Successfully complete screening process.

Important: Before you email to respond for this position…

Our company provides done-for-you Answering Services for Bankruptcy, Criminal Defense, DUI, Personal Injury, and Divorce attorneys. If you do not like lawyers or believe that they represent only guilty or bad people, please DO NOT apply.

Our clients are good people who help others that are in serious legal situations, and we recognize them as providing an extremely valuable service. You must feel similarly.

To apply, respond via email to : using this subject line:

CSR for attorneys

**If you don’t respond using this subject line, your reply will be ignored, as it shows that you didn’t read this ad in its entirety.**

In your reply, please include the following:

• Why you feel you would be a great fit for the position
• Your time zone
• Attach a short, recorded message to your email. Find a magazine or article online and read the first 5 sentences aloud so we can gauge your speaking voice.
• Please ensure your recording is an MP3 or other common audio file type.
• Attach a copy of your resume

Customer Experience Agent

at Rhino (View all jobs)

Remote

Our mission is to give renters everywhere greater financial freedom to plan and enjoy their lives. Rhino has launched the industry’s first end-to-end deposit platform servicing all stakeholders in the rental ecosystem. Rhino is aggressively responding to the most pressing needs of renters and landlords alike and aims to service more than $45 billion in cash deposits and security deposit insurance for 43 million rental homes nationwide across the entire rental industry.

Our first product eliminates the need for a cash security deposit and puts money back in renters’ pockets with a technology-driven insurance product. With Rhino, millions of renters across the country now have the opportunity to save with our award-winning deposit insurance. In addition to our security deposit insurance, we also offer renters insurance. Our newest offerings include Rhino+, a cash deposit collection and compliance solution for landlords and property managers, and Credit+, which will provide renters at partner communities with a means to build credit through on-time rent reporting.

We’ve already saved hundreds of millions of dollars for renters and are trusted in over 2 million homes nationwide, and most importantly, we’re just getting started

As a Customer Experience Agent, you’ll assume a critical role in supporting our Rhino customers in finding solutions for their Rhino needs. This is a fully remote position.

In this role you will:

• Respond to Rhino customer queries in a timely and accurate way via chat first then with email and phone call support.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints and reach out to provide assistance.
• Work cross functionally to share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their issues are resolved.
• Gather customer feedback and share with our Product, Sales, and Marketing teams.
• Assist in training junior Customer Support Representatives.
• Leverage internal knowledge base to quickly respond to inquiries.
• Understanding of service technology for fielding customer requests.
• Experience in a high transaction volume environment.

We’re ideally seeking:

• Experience working in Zendesk required, live chat preferred
• Strong communications skills specifically on the phone and in writing.
• An expert communicator in both small-talk & high-pressure moments.
• Must thrive in dynamic environments. Driven to grow and take on new responsibilities.
• True team player. Open to accepting feedback to ensure the team’s success.
• Strong attention to detail, organization skills, with an ability to stay focused on assigned tasks.
• Flexibility – We are disrupting an industry so changes to traditional processes should be expected.
• Insurance Licensing: In your first two weeks of employment, you are expected to study for the P&C Licensing course.

Additionally, we are looking for:

• High-level professionalism: Rhino Customer Experience Agents are strategic thinkers that understand the big picture of where the organization is going and how all the different parts are interconnected.
• Technical knowledge: As a customer service professional, a Rhino Customer Experience Agent needs to be familiar with technical and industry knowledge in order to help customers make informed decisions and troubleshoot any issues. Agents should be up-to-date on all product processes, product and service usage, and company policies.

• Tenacity: As a Rhino Customer Experience Agent, tenacity is required to get the job done thoroughly and accurately.
• Positive attitude: For Rhino Customer Experience Agents a positive attitude keeps everyone trying new things, feeling brave about brainstorming new ideas, and makes people feel excited to go to work with their co-workers.

Compensation & Benefits

Base Salary Range: $55,000 – $60,000

Rhino has partnered with a number of compensation benchmarking tools to determine competitive and fair market pay bands for our size and stage. Our goal is to ensure each employee is paid equitably and competitively while also maintaining a consistent and standardized methodology. Inidual pay decisions are based on a number of factors including qualifications for the role, experience level and balancing internal equity relative to other Rhinos. Base salary is just one part of our Total Rewards Package here at Rhino. In connection with this position, we also offer:

• Competitive cash compensation package including base salary, performance bonus, and other financial perks
• Medical, Dental, and Vision coverage (90% employer contribution) – eligible from your start date
• Unlimited PTO Policy, quarterly team recharge days focused on mental and physical wellness
• Generous Paid Parental Leave
• Stock option plan to give our employees a direct stake in Rhino’s success
• Bi-annual performance reviews and ongoing professional coaching and development opportunities with external partners
• Remote-first work culture with opportunities to collaborate as a team in person
• Opportunities to participate in ongoing ersity, inclusion and equity programming or join an ERG
• 401(k), HSA, Life & Disability Insurance Coverage ($0 employee contribution for additional insurances)
• Monthly lifestyle stipend to fit your needs (meals, wellness, co-working)

Rhino is committed to the principle of equal employment opportunity for all employees, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rhino are without regard to race, color, age, religion or belief, sexual orientation, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rhino has a zero-tolerance policy against discrimination or harassment based on any of these characteristics. This includes recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

Title: Admissions Representative – Remote

Location: United States

Full-Time

Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service. We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow. Apply here for your next career!

If you have an appreciation for the arts and education and desire to work remotely, Academy of Art University encourages you to consider joining our Admissions Representative team. Admissions Representatives at Academy of Art University engage with prospective students, and their families, by phone, email and virtually, every day. They answer questions regarding the University’s schools of learning and provide guidance regarding the enrollment process. Admissions Representatives work with a lot of great technology and collaborate with other Admissions teams to effectively support the needs of prospective students. This remote position offers a rewarding opportunity to work with aspiring artists as well as our esteemed faculty.

We Will Provide:

• A collaborative and interactive work environment
• The chance to work with aspiring artists
• Continual learning opportunities and great technology
• The opportunity to inspire, motivate and engage with students
• The opportunity to inspire, motivate and engage prospective students and families through various communication channels

You Will Achieve:

• Effectively answering heavy inbound calls from prospective students and efficiently answering their questions regarding the University’s schools of learning
• Making outbound calls to engage with artists and their families to provide guidance on their educational pursuits
• Maintaining the highest level of customer service to students and their families at all times
• Guiding students through the enrollment process, while providing accurate, current and comprehensive program knowledge
• A commitment to go above and beyond to ensure students are set up for success
• Comprehensive program knowledge and be able to communicate information about the Academy’s academic programs, student resources and policies and procedures

What You Will Bring to the Team:

• A positive attitude and a personable approach
• High adaptability and positive engagement with erse populations
• Excellent time management and organizational skills
• A Bachelor’s degree – is preferred
• Bilingual speaking ability is a plus but not a must
• Flexibility to work varying hours between 9 AM – 6 PM or 10 AM -7 PM PST Monday – Friday and on weekends occasionally

Benefits:

Academy of Art University offers full-time employees health insurance, 401k options, paid vacation based on years of service (15 days’ accrual at start), paid holidays, paid sick leave and a commuter benefit program. The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester. Full-time employees also have access to our multi-lane swimming pool, two fitness centers and our many recreational programs, including our NCAA Division II events.

Compensation:

$50,000.00 – $64,480.00; based on location. This is a remote role.

Academy of Art University is based solely in San Francisco, California. This job opportunity may be available for remote work from a predesignated location within the contiguous United States.

Title: Customer Service Associate – Remote

Location: Virtual, in the U.S.

Pearl Interactive Network is hiring Remote Customer Service Associates.

The Customer Service Associate (CSA) is responsible for answering telephone inquiries and launching outbound calls, as appropriate. The Customer Service Associate will assist customers in navigating the portal while encouraging and reassuring them to become self-sufficient in using our tools.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, we take pride in our hiring preference for iniduals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.

Pearl offers Competitive Compensation and Benefits including:

• Rate: $16.20 per hour + an additional $4.41 per hour toward Health and Wellness Benefits.
• Paid time off, Paid holidays
• 401K eligibility plus company matching program.
• Ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 7 am – 7 pm CST, Monday – Saturday

• Associate training consists of 4 weeks of classroom training followed by 1 week of simulation.
• Must pass end-of-training check-offs or call reviews.

Technical Equipment, and Remote Office Requirements:

1. Broadband internet connection with a minimum upload speed of 40 Mbps and download speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.
2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.
3. Private and secure workspace within your home. Away from noise and distractions.
4. Computer equipment, monitor, and headset are provided.

Job Duties:

• Handle incoming and outgoing phone calls and identify the type of assistance the customer needs
• Provide excellent customer care to our Veterans and providers.
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
• Meet departmental standards for adherence, production, and quality.
• Participate in training and self-development opportunities when appropriate.
• Demonstrate a cooperative, positive attitude in the workplace.
• Special projects, initiatives, and other job duties as assigned.
• Mentor new hires and existing staff in the efficient use of call handling best practices designed to ensure accurate and consistent call responses.

Job Requirements:

• High School Diploma, GED, or equivalent education required.
• Must have 1 year of inbound/outbound call experience in a call center environment.
• Minimum of 1 year experience in a medical or health insurance environment, including claims. processing and claims customer service in a hospital or medical/dental provider office, etc.
• Ability to type 35 WPM and 2+ years of computer experience.
• Knowledge of medical terminology (provider specialties, ICD/CPT codes, etc.)
• Proficient in Microsoft Office Suite.
• Must pass a third-party background investigation and 9-panel drug test.
• Metric-focused and ability to consistently meet productivity standards.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Check, Drug Screening, and Skills Assessments Required

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Protocol Labs is looking to hire an Executive Director, Data Preservation to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Service Associate – Remote

Remote, USA

Full time

job requisition id

R0006050

In order to apply for a position at Lumeris, you must create an account using your email address and a password of your choosing. This account will allow you to receive notifications each step of the way through the job application process. With these updates, you’ll never have to wonder where you are in the process. Additionally, we can easily send pertinent documents to you for your review. Once you create the account, you may apply to any position you feel is a good fit without having to re-enter information. Thank you for your interest in Lumeris.

Position Summary:

Responsible for answering calls clearly and concisely, responding to questions, and providing guidance on transactions, inquiries, or complaints from both internal and external customers. Documents and resolves inquiries by using established best practices and educates members about available products and services, while adhering to compliance requirements and Centers for Medicare and Medicaid Services (CMS) standards.

Job Description:

Primary Responsibilities

• Responds to customer calls accurately and professionally including correct grammar and a friendly tone while also demonstrating a genuine delight to serve.
• Resolves customer service inquiries for 1-2 communities which could include benefit and eligibility information, billing and payment issues, customer material requests, physician assignments, authorization for treatment, and Explanation of Benefits (EOB).
• Handles escalated situations and acts urgently when necessary
• Makes outbound calls to members, providers, pharmacies, and/or hospitals etc. to resolve issues as needed.
• Investigates and responds to general inquiries while documenting in the system as appropriate.
• Interacts with other departments including Enrollment and Medical Management to resolve issues.
• Adheres to compliance requirements and CMS standards.
• Provides first call resolution for all customers.

Qualifications

• High School diploma, GED, or equivalent
• Familiarity with computer, Windows PC applications, and the ability to learn new and complex computer system applications
• Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint
• Solid verbal communication skills including the ability to speak to associates and customers at all levels
• Ability to be detail oriented and organized
• Strong investigative and problem-solving skills
• Ability to read, comprehend, and accurately follow instructions in a constantly changing environment
• Strong commitment to Service Excellence and delivering a customer service experience that results in a Five Star CMS rating.
• Ability to work flexible hours including weekends during part of the year as well as overtime when needed; Call Center is open 7a-10p CT and schedules will vary within that timeframe based on business need

Preferred:

• 6+ months of related experience
• Prior health care or insurance experience
• Bi-lingual

Working Conditions

• While performing the duties of this job, the employee works in normal office working conditions.

Disclaimer

• The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential job duties and responsibilities.

#LI-REMOTE

Lumeris is an EEO/AA employer M/F/V/D.

The hiring range for this position is:

$15.05-$18.01

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page.

Location:

Remote, USA

Time Type:

Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.

Property Claims Adjuster (Remote, US)

at Openly

Remote, United States

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here’s why

• It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
• We’re well-backed & stable. We closed our $75M Series C fundraise. We are supported by some of the top investors globally, including Google’s “Gradient” AI-focused fund, Obvious Ventures (Beyond Meat, etc.), and Advance Venture Partners.
• It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.

If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.

Job Details

Openly is building an advanced claims organization leveraging technology and experienced property claims professionals to build a best-in-class end-to-end customer experience. This role is a remote-only position, and applicants must have an adequate working environment. The ideal candidate has experience in Homeowner’s property claims handling, including estimate writing, is comfortable utilizing today’s technology, hungry for change and innovation, and truly able to deliver an excellent customer experience.

Knowledge, Skills & Abilities:

• Knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
• Ability to work effectively in teams and with a wide variety of people
• An aptitude for evaluating, analyzing, and interpreting data and information
• Can create estimates and review losses up to $50,000
• Has experience with remote/virtual property loss estimating and loves finding creative ways to quickly solve problems for customers
• Has knowledge and experience utilizing software and/or technology to scope claims virtually (video software, drones, etc.)
• Ability to adapt to changing environment while leveraging new technologies
• Experience handling water losses, including the water mitigation portion of the loss, is required
• Excellent written and verbal communication skills
• Organization and time management skills
• Innovative mindset and focus on continuous improvement
• Strong negotiation and problem-solving skills

Key Responsibilities

End to end property claims handling to include:

• Provide superior customer service
• Investigation and coverage analysis
• Complete estimates using CoreLogic estimating software
• Adhere to estimating best practices
• Manage and collaborate with vendor partners
• Determine the appropriate method of inspection
• Conduct virtual inspections (video, AI, etc.)
• Examine potential subrogation and identify potential fraudulent issues
• Prepare and maintain file documentation
• Negotiate settlement of claims with customers, claimants, and vendors. Discus and give updates to customers,, claimants, agents, and leadership throughout the process
• Provide input and ideas for continuous process improvement

Requirements

• 7-10 years of property claims experience
• 5+ years handling water claims preferred
• 5+ year handling virtual weather-related claims preferred
• 3+ years in customer service and conflict resolution
• Education equivalent to a college degree
• Must be able and eligible to acquire an adjuster license in all required states and maintain it as a condition of continued employment
• Estimating experience in Xactimate, CoreLogic (Symbility), or a similar platform
• Experience working independently and in a fast-paced environment
• Proficient in Microsoft and Google Products
• Must be tech-savvy as high-end technology tools will be used for adjusting (virtual inspections, estimating, etc.)
• We are a rapidly growing company; with growth comes change. Candidates must be comfortable with constant change, adaptability, and flexibility
• Knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
• Ability to work effectively in teams and with a wide variety of people
• Must have an aptitude for evaluating, analyzing, and interpreting information

#LI-DB1

Benefits & Perks

• Competitive salary, corporate bonus program, equity position in a start-up company
• Company-sponsored medical, dental, vision insurance plans, short-term and long-term disability, life insurance, 401k with corporate contribution, and FSA plan
• Company-paid 12 weeks parental leave policy
• The company fully embraces the “work-from-anywhere in the US” mentality, even before COVID restrictions.
• Paid Time Off
• Fun, fast-paced, startup environment

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified iniduals with known disabilities under applicable law.

Contractor Customer Service Representative – 10.2 Start Date

Customer Success Remote, United States New York City, United States Remote, United States Remote, United States Remote, MA Remote, WV Remote, United States Remote, United States Remote, United States Baltimore, Maryland Alexandria, United States Detroit, United States Virginia Providence, RI Hartford, Connecticut United States

Description

Before 2000, choosing benefits meant sifting through piles of paper, not having the resources to understand or compare plans and then hoping you picked the right one. That’s why when we launched Benefitfocus, we had one goal: to give people the knowledge, options and freedom to protect what they love most. This idea is what has propelled Benefitfocus to become the most trusted benefits management platform in the world.

It’s not just technology. It’s peace of mind.

Benefits Administrator Contractor

Join our growing Benefitfocus Team! Benefitfocus is seeking professional and motivated iniduals to support our customers during our Open Enrollment season. As an Benefits Administrator – Contractor, you will provide customer support via phone and chat, guiding and help navigate our customers through their benefits enrollment. In this temporary position, you will:

• Join an awesome, one-of-a kind team. We will place you on a Surge Team to connect with a group of your peers and a Benefitfocus mentor
• Receive structured 4 weeks of training through Benefitfocus University
• Gain experience using Salesforce, JIRA (our issue management system), Microsoft Office Suite, and other software programs
• $16.00 per hour with performance bonus potential

What you will do:

• Serve as the first point of contact for customers over the phone. This could include communicating benefit plan details, helping customers navigate our software, and helping to resolve any enrollment-related issues
• Accurately document each customer interaction in Salesforce
• Provide an accurate timeframe for issue resolution if not able to resolve initially
• Embody our Core Values: Respect, Own It, Together, Community, Celebrate and Anticipate

Who you are:

• An excellent communicator (especially over the phone!) who is able to work well with others to resolve issues
• Able to quickly learn new technology (with training, of course)
• Able to juggle a high volume of calls and multiple projects at a time
• A team player who contributes by accomplishing results as needed
• Motivated to grow your career at one of the most innovative, visionary software companies

Remote Work Requirements:

This position is a work from home role for the entire assignment. As such, the following home office and technical specifications are mandatory:

• Private work environment for the discussion of confidential information
• Quiet environment suitable for professional uninterrupted work free from home environment distractions such as pets, family members, etc.
• High speed internet via direct connection to support internet phone and system connectivity (wireless or satellite connections are not allowed)

*Bonus points if you have any prior experience working with benefits plans, hospital systems, or Benefitfocus software!

Benefitfocus is committed toproviding a erse and inclusive workplace in whichequality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage ersity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.

Customer Support Representative

(Bilingual Spanish/English – extra languages welcome)

• Worldwide
• Remote OK
• Full-Time
• Operations

Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation and outsourcing services, and a wide variety of tailored language solutions for iniduals, organizations, and businesses of all sizes.

Customer Support Representative Position

Position type: Full-time

Day Translations is announcing its remote career opening for the position of Customer Support Representative. We are seeking someone passionate about helping people, and who is able to provide an excellent customer support experience. An ideal candidate is a person who is courteous, professional, patient, and empathetic. You will handle incoming and outgoing emails, phone calls and chats regarding customers inquiring about our services. You will serve as a liaison between our customers and the project management team.

Job duties and responsibilities

• Answer chats, phone calls and emails to external clients thoroughly and in a timely fashion
• Educate clients about costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations
• Process inbound leads and help Project Managers define the scope of projects
• Informs clients about the current status of projects
• Forwards information/messages from chat or phone to the appropriate departments
• Reports activity in tracking systems and actively communicates with peers on task completion
• Adhere to applicable policies and procedures
• Documentation and other side-tasks assigned

Requirements

• 2+ years of experience in customer support positions in a call center or contact center environment
• University degree a plus
• Advanced verbal and written communication skills in English (Native or C1)
• Fluency in a foreign language is a plus
• Strong organizational skills, including the ability to prioritize and multi-task
• Excellent cross-cultural and interpersonal communication skills
• Strong sense of professionalism, politeness, and proactivity

Candidates should be prepared to take additional tests/interviews.

Escalation Specialist, D&V

The Division: Dental & Vision

Location: Tampa, FL, US, 33607

Salary Range: $33,000 – $76,000

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it allThe Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America’s best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Ability to multi-task
• Ability to effectively perform in high volume environment
• Demonstrated interpersonal/verbal communication skills
• Written communication skills Strong verbal and written communication skills
• Ability to work independently and in a team setting
• Ability to handle distressed callers with patience and professionalism
• Expanded Word, Excel, Outlook

Education & Experience Required

• High School Diploma or Equivalent
• Two or more years of customer service experience

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

• Intake/triage escalation cases from the call center team. Determine priority and assign case to an ES team member
• Research escalated cases and work inter-departmentally to resolve the member’s complaint
• Data Entry Update member eligibility data as received by the Health Plan and internal Argus customers
• Research member account history, plan, payment options, complaints and other discrepancies; and correct as needed
• Research and respond to all escalated inquiries with a strong sense of urgency
• Special Projects Audit retrieve and assemble universes, Call Selections retrieve and analyze, Procedure audit assemble and review documents and P&P’s that support statues and Health Plan requirements
• Utilizes customer service strategies such as active listening, expressing empathy, problem solving, courtesy, and other skills deemed necessary
• Documents, tracks, and communicates issues appropriately using and accurately to deliver high quality customer service
• Serves as floor resource to support Customer Care Representatives
• Provide back-up to other units within the ision as needed
• Other related duties as assigned

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $33,000 to $76,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.

Client Support Specialist

Reports To: Director of Client Support

Remote / USA

Full-Time/Non-Exempt

Summary

BetterRX is a growing software-as-a-service (SAAS) healthcare company seeking a Client Support Specialist to join our Client Experience Team. Our Support Team strives to provide world-class service and resolution to our clients’ needs by tending to their requests promptly and providing resolutions with high quality and attention to detail. We want our clients to become raving fans of our technology and our service.

In this highly visible role, you will be responsible for inbound/outbound support calls with both hospices and pharmacies. You will work closely with valued clients and internal cross-functional teams across the organization. You will be a key contributor in sustaining high client satisfaction, retention, and our reputation for excellence.

We are a people-obsessed company on a mission to radically change patient care by ending medication delays that cause needless suffering. We provide software solutions that connect every member of the patient’s care team, including pharmacists.

Ideal Candidate

You are self-motivated, accountable, poised under pressure, and driven by delighting (even the most difficult) customers. You are known as a team player, a true people person’ and have prior experience in SaaS client support or as a Pharmacy Technician

Join us in our mission to transform healthcare and make a meaningful impact on patient outcomes.

Primary Responsibilities

• Handle 20-40 inbound support calls and tickets from both hospices and pharmacies.
• Answer incoming support calls timely with minimal number of calls going to voicemail.
• Place outbound calls to proactively check on new users, answer questions and offer brief training sessions to ensure they are confident in how to use the software.
• Assist physicians with ePrescribing setup.
• Contribute to our client-facing Knowledge Center by adding FAQs and tutorials.
• Support the CX Support Team Lead with meeting and exceeding team KPI’s.
• Provide exceptional customer service.

Skill Requirements

• Energetic, organized, and loves people
• Proven success in troubleshooting and problem solving via phone
• Ability to build relationships with various personality types, remaining professional and calm when speaking with difficult or upset clients.
• Self-driven and motivated with a desire to succeed and grow in a fast-paced, changing environment.
• Excellent oral and written communication skills
• Resourceful and well organized to ensure meticulous follow-up.
• Quick learner in software environments
• Proficient with MS Office (e.g., Word, Excel, PowerPoint)

Other Requirements:

• Ability to work 100% remote in quiet home office with reliable, high-speed Internet access.
• Working Hours: Wednesday-Sunday (9am-6pm) Mountain Time, 1st month of training the schedule will be: Monday-Friday (7am-4pm) MT
• Ability to work on-call shifts, when needed
• Pharmacy Technician license preferred but not required.
• Ability to travel for internal company retreats (twice annually)

Benefits:

• 100% Remote Environment
• Medical, Dental, Vision, Accidental
• Company paid: Short Term Disability, Long Term Disability and Life Insurance
• 401k Match after 1 year of tenure (4%)
• 3 weeks of PTO
• Closed for 12 Holiday’s per year

Title: Customer Care Representative

Location: Austin – remote first in US

Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure including USDC, a blockchain-based dollar helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.

What you’ll be part of:

Circle is committed to visibility and stability in everything we do. As we grow as an organization, we’re expanding into some of the world’s strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: Multistakeholder, Mindfulness, Driven by Excellence and High Integrity. Circlers are consistently evolving in a remote world where strength in numbers fuels team success. We have built a flexible and erse work environment where new ideas are encouraged and everyone is a stakeholder.

What you’ll be responsible for:

Circle is looking for a Customer Care Representative to join a truly amazing team of people working directly with customers of all sizes around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction. Daily activities will include resolving general inquiries and troubleshooting complex technical issues within defined service levels and timescales. You will work closely with peers and internal partners on projects and initiatives designed to scale our 24/7 operation.

What you’ll work on:

• Engaging with customers to resolve issues that come through as support tickets to our team.
• Crafting well written, tailored communications to help customers resolve their issues.
• Partnering with Customer Success, Sales, Product and Engineering to diagnose and solve problems.
• Serving as a trusted advisor with an open, caring and approachable style of working.
• Managing multiple competing priorities to achieve results for every customer.
• Identifying opportunities to develop solutions that help the team achieve our goals.

You will aspire to our four core values:

• Multistakeholder – you have dedication and commitment to our customers, shareholders, employees and families and local communities.
• Mindful – you seek to be respectful, an active listener and to pay attention to detail.
• Driven by Excellence – you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
• High Integrity – you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.

What you’ll bring to Circle:

• A talent for writing and a skill for communicating complex problems clearly.
• Deep care for customer experience and desire to refine your skills every day.
• Motivated and caring attitude with a passion for learning.
• Desired to share knowledge and help people do their very best work.
• Prior experience working in service/support roles preferred.
• Ability to solve challenging problems in a timely manner.
• Familiarity with financial services or payment businesses preferred.
• Experience with data analytics tools for troubleshooting problems preferred.
• Multilingual skills are preferred, especially Spanish and English.
• Availability to work on weekends and holidays semi-regularly.
• Experience/familiarity with Slack, Apple MacOS and GSuite.

Additional Information:

• This position is eligible for day-one PERM sponsorship for qualified candidates.

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

The compensation range below is specific to Austin, TX. Actual starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

Base Pay Range: $53,000 – $68,000

Annual Bonus Target: 5%

Also Included: Equity & Benefits (including medical, dental, vision and 401(k)). Circle has a discretionary vacation policy. We also provide 10 days of paid sick leave per year and 11 paid holidays per year in the U.S.

We are an equal opportunity employer and value ersity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.

Voice Of Customer Consultant

Remote: Home Based Worker

Category: Customer Experience

Job #: 750503-en_US

Role overview

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive ersity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

The Voice of Customer (VoC) team utilizes its expertise to determine how and where Allstate listens to customers. The insights derived from this feedback ecosystem will enable the organization to improve processes, products and experiences that our customers have, and thus, must be actionable. As a member of the team, this inidual will manage and enhance key components of the VoC feedback ecosystem. This includes developing strategy, ongoing needs analysis, external research and benchmarking, consulting on VoC best practices, feedback instrument design, program design and implementation, vendor selection and vendor management.

Success in this role requires strong collaborative skills working with matrixed teams and demonstrated experience as a self-motivated and independent critical thinker. Candidates must have passion for doing right by the customer, strong project management skills, and is empowered and encouraged to bring their whole self to work. This inidual will play an integral role on the VoC team and will be expected to flex their creativity when solving problems, speak up, have a data-driven point of view, and be an advocate for the customer.

Key Responsibilities:

• Support the Enterprise VoC ecosystem
  • Support the design and deployment of specific VoC programs across enterprise (e.g. closed loop surveys, digital intercepts)
  • Identify improvement areas, determine priority, gain alignment on recommended actions, and support the design and deployment of innovative solutions
  • Provide thought leadership and strategic consulting to stakeholders across the enterprise on design principles, best practices, and strategies to influence customer outcomes
  • Continuously maintain an up-to-date perspective through external research into emerging best practices, technologies and techniques to best capture customer sentiment and behavior
• Program Manager
  • Manage a portfolio of VoC initiatives and timelines, ensuring success across multiple teams
  • Build and maintain strong business partnerships and ensure clarity across teams
  • Manage vendor costs, invoicing and Customer Experience department budget
• Impactful Contributor
  • Contribute as a thought leader for the broader Customer Experience department
  • Proactively engage, make connections across work, and propose ideas that will lift the department and the people within it

Education and Experience:

• 4 year Bachelors Degree (Preferred)
• 3 or more years of experience (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Functional Skills:

• Highly effective communicator (oral and written) and facilitator: Simply represents complex and innovative concepts, with ability to mobilize, inspire, and influence at all levels of the organization; a change agent
• Advanced collaborator: Adept at leading and influencing cross-functionally to get things done; can build a common purpose
• Self-directed and proactive: Anticipates problems and seeks opportunities
• Strong project management skills: Must be well organized, able to create work plans and drive multiple tracks forward, consistently follow-up on tasks and regularly communicate updates and status
• Passionate: Driven, motivated, injects energy and a sense of urgency into projects and teams
• Independent and strategic thinker: Ability to perform research, derive insights and compile a perspective based on disparate pieces of information
• Future-Oriented: Demonstrates comfort with ambiguity, especially when solving problems; takes calculated risks that have long-term benefits
• Growth Mindset: Learns flexibly and applies knowledge across situations
• Creative problem solver, curious and agile, eager to take on unfamiliar work efforts
• Challenges others to think differently, won’t accept a that’s the way we’ve always done things mentality

Notes:

Compensation offered for this role is $80,000-$100,000 and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

#LI-RD1

Allstate generally does not sponsor iniduals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

It is the Company’s policy to employ the best qualified iniduals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Team Manager of Technical Customer Support

USA – Remote

Full time

job requisition id

R7326

Summary

The Team Manager of Technical Customer Support is responsible for building and supporting a team of highly motivated Technical Support Engineers in their pursuit of providing exemplary support to customers and creating an effortless experience through all support interactions. The primary responsibilities of the Team Manager is to provide effective team management through motivation and engaging leadership tactics, focusing on performance management as a principle of providing regular and direct feedback. Operating tactically and thinking strategically is key to success in this role.

Responsibilities:

-Provides ongoing mentoring, coaching and feedback to support optimal performance and development of team members

-Reviews team member development to identify and refer members that are ready for promotion, require improvement or should be considered ill fit for their role

-Ensures appropriate staffing of the customer support omni channels (email, phone, chat) at all times

-Conducts effective and well documented performance reviews

-Evaluate and monitors the team and inidual KPI’s to ensure delivery of expected customer support

What You’ll Need

Education

Undergraduate Degree or equivalent combination of education and experience in a related field

Skills:

-Excellent attention to detail

-Strong problem-solving, critical thinking, and decision making skills

-Strong customer service and interpersonal skills

-Strong communication skills (verbal, written & listening)

-Advanced leadership and conflict management skills

-Self-motivated and action-driven with the ability to take initiative, execute and follow-through -Well organized with superb time management skills

Experience:

–5+ years of experience successfully performed in the role of Technical Support Engineer, Network Engineer, Data Security Engineer or other customer facing role within Workiva or similar industry

-2+ years of experience leading or mentoring a team of technical engineers – focusing on practice areas such as networking, authentication, database and/or system administration practices preferred

-Standard Cloud Practitioner Certifications, Networking Certifications (CCIE, CCNA, Network+, etc) and programming languages (Javascript, Python,Go, SQL, etc.) preferred

Travel Requirements:

Minimal travel

Working Conditions & Physical Requirements:

Channel Support Associate

United States Virtual Req #406

Are you a dreamer, innovator, thinker and a do-er who believes in contributing to something that makes difference?

Make an impact. Join PMI.

How will you make a difference to PMI?

As the Channel Support Associate, you will support global stakeholders as assigned. You will focus on providing top-notch customer support to client ATPs by helping to manage them through the ATP application process and addressing their concerns to retain customer satisfaction and retention rate. The incumbent is an expert on the ATP channel product and uses his/her knowledge to respond to customers’ inquiries through phone, e-mail, and other available means of communication.

What you’ll bring to the role:

• • Proactively manages new and renewal applications through their lifecycle to meet each milestone. Ensures accurate invoice creation, receipt, and payment of program fees.

• • Acts as a liaison, provide product/services information, answer questions, and resolve any emerging problems that Authorized Training Partners might face with accuracy and efficiency.

• • Maintains records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines, and policies.

• • Reviews continuing education course submittals and ensures accurate and consistent user experience.

Role Qualifications:

• • High School diploma, Associate degree in BA or related field is preferred

• • 1-3 years of customer service experience

• • Experience with Training organizations is desired

• • Experience with CRM tools (i.e. Microsoft Dynamics or Salesforce) preferred

What you can expect from us

We value and nurture an environment of inclusivity and ersity, and a culture of communication and collaboration. Your health, safety and well-being come first, and we believe that you should have time for your work, but you should also have time for you..

Join us and you’ll get:

an excellent total package, with compensation and benefits based upon your geographic location.

skill development opportunities, to help you grow now and into the future.

access to a global network, to enrich your professional experience.

flexible options to help balance work time and your time

award and bonus opportunities.

The salary offer will be based on several factors, including the candidate’s demonstrated skills, qualifications and relevant experience.

Let’s help make the world work better for everyone. Apply today!

Title: Marketplace Quality Specialist

Location: Remote

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

Marketplace Quality Assurance Specialist

As a Quality Specialist within the Customer Operations Department at Clipboard Health, you will hold a vital role in upholding the quality and excellence of our customer and marketplace operations processes. Your meticulous attention to detail, analytical prowess, and dedication to maintaining uncomfortably high standards will be instrumental in ensuring that our customers receive exceptional service. Join us in our mission to revolutionize healthcare staffing through your contributions to the customer experience.

Responsibilities

1. Quality Monitoring: Regularly assess customer interactions, including calls and emails, to ensure representative adherence to established quality standards.
2. Performance Evaluation: Collaborate with management to evaluate the performance of customer operations representatives, identifying areas for improvement and providing feedback that meets our standards.
3. Process Enhancement: Continuously review and refine customer operations processes to enhance efficiency, accuracy, and overall quality of service.
4. Reporting and Analysis: Compile and analyze quality data to identify trends, issues, and opportunities for improvement.
5. Training and Development: Contribute to the development of training materials and participate in training sessions to onboard new customer support team members, emphasizing quality benchmarks.
6. Quality Advocacy: Serve as a champion of quality within the department, promoting a culture of excellence and encouraging continuous improvement initiatives.
7. Collaboration: Work closely with customer operations managers, team leads, and other departments to address quality-related concerns and align strategies for exceptional customer experiences.

Must haves

• Experience: Minimum of 3 experience in quality assurance, preferably within a customer support or contact center environment.
• Analytical Skills: Proficient in data analysis for actionable operational insights.
• Uncomfortably high standards: Keen eye for detail and an unwavering commitment to maintaining high standards of accuracy and professionalism.
• Communication: Excellent written and verbal communication skills to provide clear feedback, collaborate effectively, and communicate quality-related findings.
• Problem-Solving: Proven ability to identify root causes, develop solutions, and adapt.
• Adaptability: Flourishes in dynamic, fast-paced settings, managing multiple priorities.
• Tech Proficiency: Familiarity with relevant software tools and platforms used in customer support and quality assurance activities.
• Quality Mindset: Innately driven by excellence.

Customer Support Specialist – US /CA

Location USA, Canada

Type Full time

Department Payments

Compensation $50K $60K Offers Equity

Who we are:

Sardine has built a behavior-based platform for fraud prevention, regulatory compliance, and instant payments.

Led by a team of industry veterans, and fraud experts from PayPal, Zelle, Revolut, Chase, and Coinbase, the company has quickly grown to over 200 global customers. Sardine has raised $75M, led by Andreessen Horowitz Growth, XYZ Capital, Google Ventures, Visa, Activant Capital, Experian, and ING Ventures.

Our culture:

• We have hubs in the Bay Area, NYC, and Toronto. However, we have a remote-first work culture. #WorkFromAnywhere
• We hire talented, self-motivated people and get out of their way
• We value performance and not hours worked. We believe you shouldn’t have to miss your family dinner, your kid’s school play, or doctor’s appointment for the sake of adhering to an arbitrary work schedule

Location:

• US / Canada (From Home / Beach / Mountain / Cafe / Anywhere!)
• We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there

About the role:

We are seeking a dedicated and experienced Customer Support Agent to join our global team. You will play a crucial role in ensuring the satisfaction of our customers and partners through prompt and effective issue resolution.

Your attention to detail, exceptional communication skills, and in-depth understanding of customer service best practices will contribute to maintaining the high standards we uphold in serving our clients.

You will:

• Resolve customer inquiries and issues submitted through our email/ticketing system and voice calls with the utmost professionalism and efficiency.
• Maintain a strong sense of quality and urgency while addressing customer complaints.
• Demonstrate a high level of empathy when interacting with customers and business partners, understanding their needs and concerns while representing Sardine’s values.
• Collaborate seamlessly with internal departments to facilitate the resolution process, fostering cross-functional teamwork and effective communication.
• Mitigate potential risks by identifying pertinent information or behaviors that may necessitate further investigation or escalation.
• Actively participate in initiatives to enhance the overall customer experience, provide valuable insights, and advocate for improvements.

An ideal candidate has:

• A minimum of 2 years of demonstrated experience in a customer service setting, preferably within the FinTech / Payments industry.
• Proficiency in utilizing customer service software such as Zendesk.
• Hands-on experience with processing and investigating ACH deposits, wire transfers, and debit card transactions, ensuring accuracy and compliance with established protocols.
• Exceptional communication skills, both verbal and written.
• Strong attention to detail and exemplary organizational skills.
• Genuine passion for delivering exceptional customer service, consistently going above and beyond to meet customer needs and expectations.
• Analytical thinking and the ability to discern when issues require escalation, ensuring that complex problems are addressed by the appropriate teams.

Nice to have:

• Proficiency in the Spanish language is a plus.
• An affinity for cryptocurrency and blockchain technology and a keen awareness of market trends would be a notable advantage.

Compensation: Base pay range of $50,000 – $60,000 + Series B equity with tremendous upside potential + Attractive benefits

Benefits we offer:

• Generous compensation in cash and equity
• 7-year for post-termination option exercise (vs. standard 90 days)
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Unlimited paid time off and minimum two weeks/year of mandatory vacation
• 100% of health insurance, dental, and vision coverage for employees and 60% for dependents – US specific
• 4% matching in 401k – US specific
• Company-wide offsites, the last one was at Miami
• MacBook Pro delivered to your door
• One-time stipend to set up a home office desk, monitors, etc.
• Monthly meal stipend
• Annual health and wellness stipend
• Monthly meet-up stipend
• Annual Learning stipend
• Unlimited access to an expert financial advisory

Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.

Call Center Representative

RemoteUnited StatesVeterinary Care CoordinatorsFull time

OVERVIEW

Description

Join Lap of Love as an Evening Call Center Representative and Love What You Do!

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, for our evening schedules with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you’ll become part of a erse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

• Provide customer service by engaging in positive interactions with pet families
• Answer a high volume of customer service calls in a work from home/ remote environment
• Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
• Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
• Meet all productivity, quality, and performance standards
• Guide emotional conversations in a calm and peaceful manner
• Go above and beyond to provide stellar customer service to pet families and our veterinarians
• Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
• Other duties may be assigned to the employee to ensure the highest standard of customer service

Requirements

• Experience working in high call volume, customer service, or call center environments
• Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, GoToConnect, Slack, and NICEInContact
• Previous experience in a work-from-home environment or working with minimal peer interactions
• High attention to detail and ability to adapt to new processes
• Expected to be present for work, on time, every day for the entire duration of their shift
• Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.

Physical Job Requirements:

• Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
• Ability to lift up to 15 pounds

Schedule

• Support Call Center hours are 7 am to 11 pm, 7 days a week, 365 days a year
• This position is for Evenings 1:00 pm-10:00 pm or 2:00 pm-11:00 pm
• Schedule includes nights/weekends/holidays
• Must attend mandatory 4-week intensive training program at the beginning of employment

Benefits

• 100% Company Funded Health Insurance
• 100% Company Funded Comprehensive Mental Health Support through Modern Health
• 100% Company Funded Gym Memberships, Classes, and Programming through Peerfit
• Dental, Vision, Life Insurance, Long Term and Short Term Disability
• Retirement Plan (Traditional 401k with 3% match & Roth 401k)
• Generous Paid Time Off
• Generous Paid Parental Leave
• Bereavement Leave
• Training & Development
• Pet Insurance
• Remote Work From HomeCompensation
• This position is hourly non-exempt and is eligible for overtime
• Hourly pay starts at $15.00 per hour
• Previous call center experience and bilingual background could increase the hourly rate up to $2.00 per hour

Title: Customer Service Coordinator – Remote

Location: Virtual, in the U.S.

Pearl Interactive Network is seeking to hire Remote Customer Service Coordinators.

The Customer Service Coordinator is responsible for managing administrative functions and coordinating patient interactions and needs. The Customer Service Coordinator strives to ensure a positive patient experience.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, we take pride in our hiring preference for iniduals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.

Pearl offers a Competitive Compensation and Benefits package to include:

• Rate: $14 per hour
• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 6 am – 12 am CST, Monday – Friday and 7 am – 5 pm CST Saturday

Job Duties:

• Contact patients to schedule a variety of medical and dental services.
• Respond to inquiries and resolve issues regarding appointment scheduling/fulfillment processing and service completion.
• Resolve issues that arise as related to customer concerns, system issues, etc. Escalate calls when needed.
• Conduct patient calls related to health assessment processing, referral follow-up, education, and resource inquiries.
• Identify potential behavioral health situations and follow contract-specific protocols to assist callers.
• Engage callers with confidentiality and care.
• Ensure all communication is conducted tactfully and professionally according to contract/HIPAA guidelines.
• Maintain constant awareness of service level and queue status to meet contractual requirements.
• Use sound judgment when scheduling in regard to consumer and clinic availability and location.
• Work with a variety of technologies to perform required tasks.

Job Requirements:

• High School diploma or GED
• 1 year of call center experience required
• 1 year of customer service experience or prior military preferred
• Strong PC navigation skills including Microsoft Office (Excel, Word), SharePoint, the internet, and the ability to work with multiple screens and systems simultaneously
• Excellent verbal and written communication skills, professional etiquette, and interpersonal skills
• Ability to multitask, manage time and effectively prioritize workload
• Consistently meet performance standards
• Identify and analyze opportunities and provide effective solutions
• Knowledge of relevant software, application, and equipment – MedNet and web portal proficiency preferred

Title: Italian / English Gaming Support Agent

Location: Remote

As a Gaming Support Agent at 5CA, you’ll handle customer support issues for an assigned game studio. You’ll help players with account and technical issues and resolve purchase- and gameplay-related queries. You’ll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You’ll stay on top of the client’s newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

About You

• You speak Italian and English at an advanced level
• You have in-depth gaming knowledge and love anything related to video games
• You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
• You are a fast learner, take initiative and excel at troubleshooting
• You have a dedicated quiet workspace located within your residence
• (Optional) Experience in a Customer service environment is a plus.

Technical Requirements

• A minimum internet speed of 4 Mb/s download and 4 Mb/s upload internationally.
• A minimum of 8 GB RAM
• A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer
• An Intel Core i5-6300U or better/similar.
• An Nvidia GTX 660 Graphics card or better/similar.
• A smartphone usable for two-factor authentication that runs at least:
  • Android 6.0 or newer
  • Apple iOS 13.0 or newer

What We Offer

• The flexibility to work 100% remotely with no wasted commute time and travel costs
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
• A casual, erse, and inclusive culture with people from 80+ countries, speaking 25+ languages – where we celebrate everyone’s uniqueness
• Innovative digital tools and comprehensive training, with access to our library of online training courses
• Various learning and career development initiatives throughout the year
• Access to Open Up, an employee mental health platform offering access to certified psychologists, online resources, etc.
• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few

About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion ersity and inclusion in all we do.

*As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

Patient Support Center Liaison (Remote)

locations

Remote

time type

Full time

job requisition id

31310

Welcome to Clearway Health – a recognized Great Place to Work and destination organization! We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed and where they want to grow and make a difference. At Clearway Health, ersity, equity, inclusion and belonging is an essential part of our business and workplace culture. We offer a wide range of benefits, perks, and wellness programs in addition to continuous learning opportunities to help you grow. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support, and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems, and the communities they care for to accelerate their specialty pharmacy programs.

The Patient Support Center Liaison position is remote position that through technology and integrated workflows support specialty patients.

ESSENTIAL RESPONSIBILITIES / DUTIES:

Patient Relationship Development, Medication Access Coordination, and Medication Adherence Management Responsible for managing and retaining patient panels by determining program eligibility for specialty pharmacy services.

1. Benefits Investigation: Leverage understanding of specialty pharmacy eligibility requirements; showing proficiency in benefits investigation process in order to support and maintain ongoing access for patient therapies through various means including: Navigating the patient electronic health record and pharmacy dispensing system

• Contacting patient, caregiver and/or insurance provider directly.

2. Prior Authorization: Comprehensive understanding of the prior authorization process and requirements for securing approval based on unique plan requirements.

• Following submission, this may include reviewing and appealing denied requests by leveraging evidence-based clinical references, drug prescribing information, or the patient health care team support.

3. Copay Assistance: Understand the benefits and dynamics of specialty medications specific to insurance coverage/eligibility, patient financial responsibility to inform patient affordability assessment.

• Investigate specific financial assistance program eligibility criteria based on treatment, plan type, and patient demographic/financial information;
• Evaluate full patient profile to determine eligibility for financial assistance program enrollment;
• Assist patient, patient caregiver and/or health care provider(s) with the financial assistance program application and review process;

4. Ongoing Adherence: Monitor and proactively engage with patients to ensure ongoing access to medication ensuring all questions are answered relating to the medication that may have come up over time.

• As appropriate, connect patient back to care to address ongoing clinical questions or side effects to ensure most appropriate medication continues to be administered to plan.
• Understand and utilize techniques to maintain patient retention for all patients within their oversight. Maintain patient attrition performance at or below established goal.

Personnel Responsibilities Responsible for building and maintaining relationships with provider, care teams, and ancillary support necessary to sustain patient management activities.

1. Internal Relationships

• Developing and growing trusting relationships with providers and hospital staff to provide highest level of care for a complex patient panel.
• Maintaining and supporting pharmacy interdepartmental relationships and management to ensure seamless transition of patient care from clinic to pharmacy.

2. External Relationships

• Developing and growing trusting relationships with patients to provide highest level of care.

Operational Responsibilities Technical savvy, and problem solving are required

• Navigate patient Electronic Medical Record (EMR) to effectively answer questions and/or provide documentation as needed for prior authorizations
• Communicate with providers (Doctors, Nurses, Clinical Pharmacists) in person, over the phone, and through written transmission via EMR in a timely and professional manner
• Communicate with Specialty Pharmacy Management, Medical Directors, and Practice Managers to provide support for new and ongoing hospital initiatives
• Resolve some patient care issues with situational awareness around when to involve managers and/ or clinicians
• Demonstrate resourcefulness in the face of challenges and providing workable solutions to complex problems
• Capacity to work independently by managing workload and meeting established goals in a fast paced environment
• Train and support new staff in understanding and learning the expectations for day-to-day operations in a specific role

The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required.

JOB REQUIREMENTS

EDUCATION:

• HS Diploma or G.E.D. is required.
• AA or BA is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Must be currently registered as a Pharmacy Technician or Pharmacy Intern with the Board of Pharmacy in the state of residence of the client.
• Technicians have 6 months from date of hire to become nationally certified through PTCB if not currently registered.

EXPERIENCE:

• Must have 4-5 years’ of pharmacy experience.
• Pharmacy Interns must be in their 2nd year.

KNOWLEDGE AND SKILLS:

• Excellent English oral and written communication skills required; as well as ability to communicate professionally over the phone.
• Excellent interpersonal skills to provide superb personalized customer service and to instill confidence and to advocate for patients; ability to explain required information to customers in a comprehensible manner.
• Other professional skills and qualities: organized, strong attention to detail, ability to self-direct through multitasking and prioritizing, dependable, empathetic, focused on quality service, goal oriented.
• Cultural sensitivity, understanding, and comfort with a wide range of social, racial and ethnic populations.
• Must practice discretion and confidentiality as position deals with highly sensitive and private data.
• Ability to understand, explain, and actively promote the hospital’s objectives through direct coordination and commitment to the program’s goals.
• Flexibility to adapt to changes in the departmental needs including but not limited to: offering assistance to other team members, adjusting assignments, etc.
• Highly proficient in Microsoft Office particularly Excel, Word, and Outlook. Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities; and ability to extract necessary information.

Additional preferred qualifications:

• Knowledge of transplant, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies preferred.
• Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus.
• Experience with submission of prior authorization requests to third party payors.
• Familiarity with 340B drug program.
• Knowledge of QS1/NRx, EPIC, Salesforce, Navinet or other pharmacy and/or EMR systems.

ZORA is looking to hire a Support Associate to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Childcare Coordinator

• Worldwide
• Remote OK
• Full-Time
• Marketplace

Description:

Childcare Coordinators (CC’s) are a critical piece of the Marketplace in that they are the first person a parent will communicate to from WeeCare. As part of the Parent Sales Team, Childcare Coordinators uphold our WeeCare core values in everything that they do. CC’s assist parents along their journey to find the best childcare for their unique needs by following a specific process designed to match, tour, and enroll the family to the best option in their area. During this process, our CC’s are not only working alongside their assigned families to help them find care, but also bubbling up feedback and learnings to the WeeCare team about how the parent experience is going.

Calls & Messages

• Inbound calls from parents
• Outbound calls to follow up with parents and providers
• Responding to parents and providers alike in a friendly over formal tone
• Answering any questions directly and setting clear expectations about the process
• Clearing all Admin Inbox Messages in a timely manner, i.e. no unread messages by the end of the business day.

Sales Pipeline

• Navigating our internal Admin tooling
• Working in priority order through the stages of the sales pipeline
• Identifying opportunities to find hot parent leads – parents who need childcare urgently – at any stage of the pipeline and assisting them to enrollment

Attending Meetings

• 1:1s – regular check-ins between team leads and team members to evaluate how things are going, discuss openly about various topics, share feedback, and keep each other in the loop.
• Weekly Standup – occurs at the beginning of each week. Quick team huddle where everyone briefly shares what their biggest accomplishments were the week prior, highs and lows, feedback and learnings, and what their goals are for the week ahead.
• Monthly Retro – a safe space for reviewing the month’s successes, identifying opportunities for process improvement, and solving issues that may have come up. Helps teams pause and think about improving future performance.
• Monthly Kickoffs – hosted by team leadership. The purpose is to create team alignment on what the goals are for the upcoming month and the strategy to get there.
• Quarterly Kickoff – hosted by company leadership. The purpose is to take a look back on the previous Quarter and create company alignment on the OKRs for the upcoming Quarter.

Metrics Owned:

Since we are a startup company, every Quarter may have different targets we are aiming for. This role requires someone who is flexible and willing to get on board with shifting priorities and goals. For example, in one Quarter, we may focus on increasing our number of enrollments from X → Y, while in the next Quarter, we may focus on strategies for reducing churn.

Ultimately, Childcare Coordinators are responsible for hitting monthly inidual enrollment goals. Expectations for new hires is that after their initial onboarding training, they will be set up for success to achieve 5 enrollments within 30 days. Moving forward, inidual goals may be adjusted depending on what is needed as a total from the team.

Location: Remote

Classification: Full-time

Department: Marketplace

Reporting to: Markeplace Demand Operations Manager

Estimated Start Date: September 2023

Zero Hash is looking to hire a Senior Customer Experience Specialist to join their team. This is a full-time position that can be done remotely anywhere in Netherlands or the United Kingdom.

Title: Customer Support Associate, Portuguese

(Remote USA)

Location: Remote, United States

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every day to ensure that issues with their account are resolved promptly. You will use your system knowledge and commitment to delivering an exceptional customer experience to solve problems for our users, but advocate for our brand.

This remote role reports to a Customer Support Team Lead. You will begin on October 02 2023 and will work the hours of the Central time zone. You must have both spoken and written fluency in English and Portuguese (Brazilian Preferred).

You’ll Get To

• Respond to customer-submitted live chats and email in a timely manner
• Queue-based, typing work will account for approximately 90% of the role.
• Live Chat is our primary channel of support in this role.
• Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues.

Who We’re Looking For

• Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us.
• Bilingual fluency in English and Portuguese (Brazilian Preferred)
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
• Expertise with written communication and the ability to spot spelling and grammar errors.
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
• Capability of prioritizing competing requests.
• Familiarity with the Squarespace platform.
• Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $35,800 – $43,000 USD

The hourly rate for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,400 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information, visit www.squarespace.com.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the ersity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.

Title: Customer Support Associate – Remote

Location: US National

HOURLY/ REMOTE

Company Overview

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our consumers as a single point of contact to all customer inquiries regarding products, policies and services available. This role reports directly to the Customer Service Manager. This is a remote role working EST hours.

Customer Service is at the backbone of what Fanatics believes in: dedication and passion to match the fans that drive our business. As such, these roles have a history of advancement within Fanatics up to the Director level in Customer Experience, Project Management, Brand Management, and more. Above all else, we are looking for proactive, enterprising people that want to work directly with customers and are looking to start a long, successful career within Fanatics.

Responsibilities:

• Liaise between Fanatics Collectibles and consumers by supporting all inquiries and issues.
• Model exemplary service through telephone, email, and direct mail channels.
• Delight consumers: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
• Build and maintain relationships with repeat consumers.
• Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar.
• Additional duties as assigned.

Qualifications:

• Positive, consumer-minded inidual with a passion to serve.
• General knowledge of trading cards and collectibles industry.
• Strong problem-solving abilities and attention to detail.
• Excellent interpersonal, verbal, and written communication skills.
• Able to multitask, prioritize, and manage time effectively.
• Proficiency in MS Word & Excel.
• Willingness to work through phone and e-mail interactions with customers.
• Willingness and ability to work flexible hours, including evenings and weekends.

$20 – $25 an hour

The salary range for this position is $20- $25/hour, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.

Associate Customer Experience Specialist

at Calm

Remote, United States

Who We Are:

Calm is the leading mental health brand, on a mission to support everyone on every step of their mental health journey. With the #1 app for sleep, meditation and relaxation, Calm’s transformational mindfulness content supports users across seven languages in more than 190 countries.

What We Do:

The Customer Experience Team’s mission is to empower Calm’s community to lead happier, healthier lives through extending the Calm experience beyond the product. For our customers, we provide resources both proactively and reactively, while also advocating on their behalf to the wider company. For ourselves, we foster a nurturing and growth-minded environment, allowing us to reflect kindness and care back out into the world. We’re an award-winning team that takes a great deal of pride in using our work to contribute to Calm’s mission to make the world a happier and healthier place.

What You’ll Do:

Calm’s Customer Experience Department is looking for an Associate CX Specialist to help our members engage with our products through providing exceptional customer support, as well as handle escalated cases, contribute to documentation, and assist with process improvement projects. This team member will have a unique opportunity to provide support across all of Calm’s product offeringsincluding our direct-to-consumer app and Calm Businessand will quickly join a variety of queues including escalations and bugs. This team member will be expected to:

• Ensure each user’s support experience is of the highest possible quality through providing timely, personalized, efficient, and empathetic replies
• Confidently answer escalated customer inquiries or route them to the agent best equipped to respond
• Develop a deep understanding of Calm’s operating platforms, features, and available documentation
• Identify patterns in bug reports and feature requests and escalate appropriately
• Own the tickets and tasks assigned to you, and thoughtfully prioritize them based on the evolving needs of the team
• Write internal and external knowledge base articles as well as canned responses to common inquiries both proactively and as assigned
• Act as a point person for questions from other Calm teams regarding reported issues

Who You Are:

The ideal CXer for Calm loves making a difference through their work, brings a passion for meditation and mindfulness, and is always looking for ways to improve the user experience. They ideally have previous experience providing customer support for a tech company and enjoy helping users of varying levels of tech-savviness engage with technology. They are someone who

• Has exceptional written and verbal communication skills with a solutions-oriented approach
• Is able to turn a negative customer experience into a positive through effort and consideration
• Works autonomously and takes responsibility for completing assigned work through effective, data-driven prioritization
• Volunteers for tasks when they see a need, rather than waiting for them to be assigned
• Embodies a growth mindset by seeking ways to do things better, and asking for advice and feedback
• Strong problem solving skills, with the ability to think creatively and logically to resolve customer issues

Nice to Haves:

• Experience supporting a subscription-based service with in-app purchases, and/or a client-facing service
• Experience troubleshooting product bugs or quality issues with customers and with development teams
• Other helpful tech: JIRA, Amplitude, Confluence, Asana, Stripe, Braintree a plus

Minimum Requirements:

• 2 years of relevant experience
• 1+ years of experience in customer support for a product or service that involves a software offering or platform
• 1+ years working with Zendesk or a similar ticketing platform

The anticipated salary range for this position is $52,500 – $73,500. The base salary range represents the low and high end of Calm’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidates skills, experience and other qualifications. This role is also eligible for equity + comprehensive benefits + 401k + flexible time off.

We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Calm is deeply committed to ersity, equity and inclusion. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.

Calm is also committed to providing reasonable accommodations for qualified iniduals with disabilities, including disabled veterans. Please contact Calm’s Recruiting team if you need a reasonable accommodation or any assistance completing any forms or to otherwise participate in the application process.

Calm participates in e-verify. E-verify provides the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

BetterUp is hiring a remote Enterprise Customer Success Manager - EMEA. This is a full-time position that can be done remotely anywhere in the United Kingdom, Netherlands or Germany.

BetterUp - We're reworking how you work.

ModSquad is hiring a remote Customer Support - Inbound Messaging - German/English. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

ModSquad - Provides on-demand customer support and community management services.

GitLab is hiring a remote Customer Success Manager, DACH Region. This is a full-time position that can be done remotely anywhere in Germany.

GitLab - A single application for the entire DevOps lifecycle.

Apollo is hiring a remote Director of Customer Support. This is a full-time position that can be done remotely anywhere in the United States.

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HubSpot is hiring a remote German Customer Support Specialist. This is a full-time position that can be done remotely anywhere in Germany.

HubSpot - Inbound marketing, sales, and service software.