CUSTOMER EXPERIENCE ASSOCIATE

Minibar Delivery is looking for Customer Support Associates who will play an integral part in building our brand. We seek people who possess excellent interpersonal and communication skills, sound judgment, and the ability to comprehend processes and procedures. We are quickly expanding and looking for talented and experienced iniduals to join our team.

PRIMARY RESPONSIBILITIES (INCLUDING, BUT NOT LIMITED TO):

• Manage large amounts of incoming calls, emails, and texts.
• Demonstrate comfort and confidence handling customer and supplier concerns quickly and respectfully.
• Manage time and multi-task effectively; be productive and work efficiently with other team members.
• Diagnose and resolve technical problems with customers and suppliers.
• Go the extra mile to engage customers.
• Answer beer, wine, and spirits questions.

MINIMUM QUALIFICATIONS:

• At least one year of experience with customer service.
• Excellent verbal and written communication skills.
• Ability to remain professional and courteous with customers at all times.
• Ability to work evenings and weekends (or days or flexible depending on the role we are filling).
• Flexibility to adapt to any environment.
• Must have a high school diploma and be at least 21 years old.
• Experience working remotely a plus.
• Must be reliable, consistent, hard-working, and a team player!

Location: Remote

ABOUT MINIBAR

Minibar provides on-demand delivery of wine, spirits, beer & mixers in more than 15 cities throughout the U.S. We give users a better way to shop; connecting them to local liquor stores to offer the best selection of products. You order food with a tap, book a car from an app, and now get your alcohol in a snap!

WHY MINIBAR

If you are looking to be a part of something that will revolutionize an industry, this is the job for you. There are no limits to your role here and we want everyone to have ownership and be excited about what we are building! We are creating an open, fun environment with a work hard, play hard mentality.

Customer Care Supervisor

locations

Remote, United States

time type

Full time

job requisition id

REQ – 02414

Company : ABC Fitness Solutions

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

This position is directly responsible for the day-to-day operation of the call center and is directly responsible for the overall productivity of the call center.

WHAT YOU’LL DO:

• Responsible for supervising the daily activities of all assigned employees and their daily tasks as needed
• Manage employee activity and development
  • Scheduling and attendance issues
  • Disciplinary issues including recommendations for terminations
  • Performance evaluations
  • Communication with employees of changes to current systems
  • Monitoring inidual standards
    • Attendance
    • Call quality
    • Schedule adherence
    • Talk time
• Manage departmental standards
  • Customer service/call quality
  • Hold time
  • Service level
  • Answer speed
  • Abandoned rate
• Manage daily call center activity
  • Staffing
  • Reports
  • Tracking attendance
  • Payroll
  • Productivity
  • Assisting the representatives with questions concerning accounts

• Conduct performance-based coaching
• Improve employee performance by implementing customized agent training and development plans, using available reports, feedback and call analytics information
• Provide employees with timely, effective, and accurate performance reporting and information, including leading regular team meetings.
• Responsible for the overall quality of service provided by the department for our clients
• Responsible for the growth and development of both the leaders and the representatives within the Customer Care center.
• Share best practices and suggestions for performance improvement both within their team and throughout the Customer Care center.
• Develop and implement reward and recognition programs, projects, and initiatives
• Any other duties as assigned by leadership
• Regular and reliable attendance required
• Directly supervises their Customer Care Team Lead and up to 25 representatives and all their daily activities; Responsible for meeting the production guidelines and ensuring the quality of service of the call center

WHAT YOU’LL NEED:

• Must type 40 WPM
• Experience with the i870, Microsoft Word, Excel, Power Point, MS Teams, Outlook
• Experience with Ignite suite preferred but not required
• Must be able to accurately and effectively communicate direction with other departmental staff members both verbally and in writing
• Ability to multi-task in a fast-paced environment
• Strong organizational and time management skills
• Must be extremely detail-oriented and able to make sound decisions
• Must be able to evaluate employee performance and communicate the information to the employee
• Demonstrated leadership qualities
• Maintain a quiet to moderate noise level work area
• Fast paced and positive
• Rotating schedule to assure supervisory coverage in the evenings and possibly on Saturdays.
• Must be flexible to work additional hours if needs of the business so dictate.
• Employee may be required to furnish mobile services and devices necessary to receive business communications on a continual basis; including voice, text, email, and ability to connect to ABC’s enterprise email server
• Excellent verbal and written communication skills
• Bi-lingual is a plus but not required
• High school diploma or equivalent
• 1 to 2 year supervisory experience in a call center environment.
• 7 years of relevant experience (less required with degree)

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture Best Life, One Team, Growth Mindset
• Time Off with our open PTO policy, you pick when you want time off when it’s best for you!
• Days of Disconnect once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave we offer leave for when your family grows by two feet or four paws!
• Fitness Perk we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Discounts access to discounts with our partners, such as Dell, Microsoft & many more.
• Medical/Dental/Vision coverage
• EAP we get you help when you need it. Period.
• Calm App +4 enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more! so many benefits we couldn’t even fit them all here!

We’re committed to ersity and passion, and encourage you to apply, even if you don’t tick all the listed skillsets!

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABOUT ABC:

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry, and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 31 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

Customer Service Specialist

Entry

Requisition ID: 1282

At Nordic Naturals, we take pride in crafting foundational nutrients to help people all over the world live healthy lives. Our mission is to give people, pets, and families the highest-quality nutrients possible to be well and support optimal health. This seemingly simple mission of global health relies on a dedicated team of motivated employees who share our passion for nutrition and wellness. Join us and discover how rewarding it can be to make a living while contributing to a truly great cause.

A career with Nordic Naturals is more than just a job. Every day, our employees bring out the best in each other by drawing on inidual strengths to achieve company-wide goals. Every person at Nordic Naturals plays a role in our company’s success, and this creates an inspiring atmosphere of trust and collaboration, with ample opportunity for professional growth. We care deeply about what we do, and how we do it.

It’s easy to love what you do when your job is to help others be healthy.

As a Customer Service Specialist, you will maintain the day to day customer-facing interactions through phones, email and chat. In this role, you will focus on delighting our customers by delivering first class customer service to include, but not limited to, order processing, subscription management and product questions.

This is a remote position for those who live outside of 40 miles from Nordic Natural’s headquarters in Watsonville, CA. Our culture is very important to us and for team members who live inside of the 40 mile radius we expect them to be onsite 3 days a week to help support our collaborative community.

Reasonable Accommodations Statement

To accomplish this job successfully, an inidual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified iniduals with disabilities to perform the essential functions.

In this role you will:

• Respond to customer inquiries in a professional, cordial and timely manner, delivering accurate and complete responses via email, phones and chat.
• Resolves product or service issues by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Share product knowledge and assist with product selection.
• Resolve billing and technical issues and provide order status information.
• Assist customers with subscription, tracking and account management
• Become a product knowledge expert by learning about our health and wellness products, and the differences for products on each channel (Pro; Retail; Ecom & Marketplace)
• Provide first class customer service at all times (email, phones, chat)
• Adhere to company policies on pricing, shipping, and discounts.
• Work modified hours to accommodate our east coast / west coast customers by starting at 6:00 a.m. or finishing at 4:30 p.m.
• All other duties as assigned.

Qualifications:

• Positive – Maintains a positive view of all situations and leads by example in every interaction
• Time Management – Prioritizes work and moves through volumes quickly, efficiently and accurately to meet performance KPI’s.
• Pro-active – Looks to support colleagues when the need arises and is always willing to take on new areas of opportunity
• Accountable Takes ownership for responsibilities, acknowledges and learns from mistakes
• Detailed- Must be able to pay attention to details and enter orders with minimal errors
• Multi-tasker- Ability to balance, prioritize and maintain various daily tasks and move through large volumes quickly
• Independent Must be self-motivated and able to manage obligations without direct supervision.
• Communication – Ability to communicate effectively with others using spoken and written word clearly and concisely.
• Customer Oriented – Takes care of the customers’ needs while following company procedures.
• Enthusiastic – Ability to bring energy to the performance of a task and delight the customer
• Self Motivated – Driven inidual that is inspired to perform a task to the best of ones ability using his or her own drive or initiative.
• Growth – A desire to grow within the department and/or company in order to build a successful professional career with Nordic Naturals

Skills & Abilities:

• Must be proficient with MS Office, Zendesk, Shopify, Chat, Phones. Knowledge and/or understanding of SAP and Salesforce would be beneficial but not necessary
• Six months to one year related experience

Pay & Benefits:

The estimated pay for this role is between $20-22 per hour.

This pay is an estimate, and the exact compensation may vary depending on an applicant’s location, skills, prior experience, professional qualifications, and other relevant factors. Additional compensation may also include incentive compensation (i.e. bonus or commission), if applicable.

At Nordic Naturals, the health and wellness of our employees is a top priority! As a result, we offer an attractive and comprehensive benefits program which includes:

• Multiple Health Plan Options
• Dental & Vision Benefits
• Employer Paid Life Insurance
• 401(k) Retirement Plan (up to 4% Employer Match)
• Employer Contributions Vested @100% after Eligibility Period
• PTO (Paid Time Off)
• Paid Holidays (9 Annually)
• 3 Weeks of Paid Sabbatical (Every 5 yrs.)
• HSA & FSA Account Options
• Voluntary Life, AD&D & Supplemental Insurance Options
• Mental Health, Multiple EAP, and Wellness Plans
• Free and Discounted Nordic Naturals Products
• Multiple Employer Paid Professional Development Programs

Nordic Naturals is an equal opportunity employer. A pre-employment drug screening and background check are conditions of employment.

At Nordic Naturals, we’re committed to delivering the world’s safest, most effective nutrients essential to health. Our award-winning omega-3 fish oil and other foundational nutrients are research supported, expertly formulated, rigorously tested, proven effective and, best of all, great tasting. With products for the whole family, we deliver the nutrients essential for healthy living.

Nordic Naturals has been revolutionizing omega-3s since 1995, pioneering a new definition of fish oil as it relates to purity, freshness, taste, and dosage. Headquartered in Watsonville, CA, the company has expanded beyond solely omega-3s and offers complementary, foundational nutrients essential to health. Our portfolio, which is distributed to over 35 countries, includes more than 200 products in a variety of flavors and formulations for adults, kids, athletes, and pets. Family owned; Nordic Naturals works passionately to see generations of healthier, happier people around the world.

Customer Support representative

About Mira

We are Mira, a leading provider of assisted reproductive technology that helps couples and iniduals who are having trouble getting pregnant. We started our company because we want to help women with their fertility journey, empower them with the best technology and information, and help them to reach their fertility goals.

We know that many women face fertility challenges when they try to start a family. The lack of awareness and information about our own fertility levels gives women tons of guesswork during their trying-to-conceive (TTC) journey. With a focus on personalized care and cutting-edge technology, we are committed to helping our customers achieve the highest possible success rates and the best possible outcomes.

About the position

We are a women’s health consumer product company. We are looking for a team/inidual to help us with customer support functions. Specifically, we need help with management, replies, live chat, and social media comment replies. You must be in the US time zone for at least 4 hours per day.

Responsibilities:

• Answer, tag, and escalate customer complaints within 2 hours after the complaint submitted
• Answer comments on social media within 24 hours after they are posted
• Reply to the direct message on social media within 2 hours
• Proactively greet customers when they come to the website to help with conversion. Be on chat 4 hours per day, US time
• Make calls if needed
• Address and escalate customer issues on chat

Requirements

• Must know Kustomer very well or similar platforms
• Be able to talk about consumer medical product
• Must be able to work in the US time zone
• Answer every incoming chat after 15 seconds of the chat request
• Native or fluent written English
• Previous experience on how to talk to female consumers
• Use a warm and positive tone to keep customers happy

Details

• The role is a remote position, with a 40-hour workweek.

What we offer

• You will work with a dedicated, highly-engaged, international team of professionals who are passionate about helping couples and iniduals start their families
• We have a fast paced and collaborative work environment where we encourage open communication, ownership and independence
• If addition to competitive salary we offer performance-based bonus system based on OKR
• Benefits: paid vacation, holidays, and sick leaves,
• We provide professional development opportunities training courses, workshops and seminars

Customer Service – Spanish Bilingual

Location: Remote, US

Category: Customer Service

Requisition ID: 8305

Job Description

Wayfair is seeking Full Time Work from Home Spanish Customer Service Representatives.

The Wayfair Opportunity:

At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team.

This isn’t just about taking another phone call this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. You’ll play a crucial role by providing a best in class experience when it’s most needed. Wayfair will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them.

You will empathetically help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications.

No scripts. No canned responses. These are true human to human interactions where you can make a meaningful impact. Wayfair will invest in you with continuous development, career opportunities, and will surround you with a team of great people.

What Does a Service Associate Do?

• Demonstrate Reliability: Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we’re ready and available to help our customers when they need us most. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible.
• Handle a High Volume of Contacts: You will handle an estimated 50-60 phone calls per shift. This is a fast paced environment and highly structured. There is little down time in this position as you are typically on back to back calls during your shift.
• Meet Our High Performance Bar: You’ll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned.
• Engage Customers: You’ll need a passion for people. You’ll be the voice of Wayfair and work to build a relationship with customers who contact us by inbound phone call, chats, and emails. Topics can range from returns, replacements, delivery, product availability, order status, and more.
• Listen Actively and Show Empathy: You will actively listen to understand customer concerns and leverage internal resources to find the best solution to thoroughly address their problem.
• De-Escalate Customer Concerns: Most customers contact us because they’ve had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the options from the business while always maintaining a professional composure.
• Problem Solve: Solutions aren’t a one-size-fits-all approach so customer service associates do not read from pre-populated scripts. You will be given a level of autonomy to help customers find the right solution. You’ll need to think analytically to solve customer problems in a first contact resolution approach.
• Multitask: You’ll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily basis.
• Escalate Systemic Issues: Help us continuously improve. You’ll identify areas where improvement is needed on behalf of Wayfair customers and share any trends with leadership.

What are the Pay & Benefits?:

Pay:

• Hourly Pay Rate: $16.60 (tenure increases starting as early as 6 months)
• Quarterly Performance Bonuses (up to $2,200)
• Referral Bonus ($500 per eligible referral)

Benefits:

• Health, Vision and Dental Insurances (coverage starts on Day 1!)
• 401(k) with company match up to 4%
• Paid Time Off (start accruing time immediately)
• 7 Paid Federal Holidays and 1 Floating Holiday
• Paid / Unpaid Parental Leave options
• Eligible Tuition Reimbursement (up to $5,250)
• Wayfair Employee Discount
• Volunteer Day for Community Service (Paid Day Off)

What are the Requirements?

• You must be 18 years of age or older.
• You must be able to read, write and understand the following languages: Spanish and English.
• You must hold a High School Diploma, GED, or equivalent.
• You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided by Wayfair.
• A knowledge of working within Windows Operating Systems or equivalent.
• A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)
• Wayfair wants to ensure your success, this is why our training is 100% mandatory. We are unable to accommodate any misses, time off, or tardiness during this time.
• Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.

Why Wayfair Customer Service?

At Wayfair, we care about our customers. Whether it’s over the phone or through chat or email, this fast-paced environment allows us to provide solutions and ensure a seamless delivery experience wherever our customers feel most comfortable. We empower our award-winning Customer Service team to balance technology and human empathy to build customer trust and loyalty. We’ll provide the training, tools, and equipmentall you need is a love for problem solving and a dedication to a phenomenal customer experience.

About Wayfair LLC:

Wayfair is one of the world’s largest online destinations and we’re reinventing the way people shop for their homes. Why the name Wayfair? The truth is, it was just two words that sounded good together. But over time, our guests built this brand alongside us and gave our pinwheel logo more purpose and meaning than we ever could have dreamed and that’s the best definition we could ask for.

Wayfair now offers over 22 million products across five distinct brands – Wayfair.com, AllModern, Birch Lane, Joss & Main and Perigold. The company employs more than 16,000 people and is headquartered in Boston, Massachusetts with operations throughout North America and Europe.

Wayfair is driven by a world-class team with the future always in mind. We are constantly striving to help everyone, anywhere, and work to help people create and decorate spaces that feel like home. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer.

We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Assistance for Iniduals with Disabilities

Wayfair is fully committed to providing equal opportunities for all iniduals, including iniduals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified iniduals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here.

About Wayfair Inc.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Customer Support Agent (Contract)

Customer Support – Remote – Contracted

**Please note: This is a temporary position ideally from July – December. This position will be working the hours of 1pm – 9pm PST (Monday – Friday) to help best serve our global customers.

This is also a remote position. We are a global team that leverages the latest technology to communicate with our colleagues across the globe. When it is safe to do so, there may be times in which this role would be required to travel to a local office for in person collaborations with your team.

Being a Customer Support Agent at iManage means…

You are ready to jump into one of iManage’s newest and exciting teams to support the global end users of our product and help them achieve success. Our Closing Folders team helps to automate the management of closing checklists, signature pages, and closing books in complex corporate legal transactions. As a part of a small team, you will learn everything there is to know about our product and customers.

This team is filled with easygoing and passionate iniduals, so you’ll have the opportunity to learn new things at your own pace while taking pride in the work you put in. We value innovation and out of the box thinking to solve complex business problems and identify opportunities for our technology to evolve – it is about curiosity, creativity, and a commitment to excellence in an everchanging environment. At iManage, you will make your mark on a collaborative team while growing your career and having fun along the way!

iM Responsible For…

• Responding to global customer inquiries over phone and email in a timely manner
• Supporting our product roadmap by reporting feedback from our customers to leadership
• Helping to create marketing collateral such as monthly newsletters, technical documentation and help center articles
• Working with our internal teams to test new features and report bugs in the product
• Helping with special projects to keep our team running such as: supporting day to day operations, maintaining external service agreements, and assisting in the onboarding activities for our new employees and customers

iM Qualified Because I Have…

• A Bachelor’s degree in Communication or related field
• Previous customer service experience
• Excellent communication skills both written and verbal
• Passion for technology and knowledge of basic computer programs (Microsoft Office Suite)
• A can-do attitude and ability to handle multiple priorities in an organized manner

iM Getting To…

• Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.
• Have flexible work hours that allow me to balance my ‘me time’ with my work commitments.
• Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols.
• Join an innovative, industry leading SaaS company that is continuing to grow & scale!

About iManage…

iManage combines artificial intelligence with content and email management to free, secure, and understand information. Over 3000 companies and 1 million users worldwide rely on our market-leading software to share and protect their most valuable data. Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. In exchange, we’ll make sure the work you do here is worth doing. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. It’s how we find meaning in everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

#LI-AH1

Customer Agent I: West Coast – Velocity Black (Remote)

Apply

locations

US Remote

Recruiting: US Remote, United States of America

Customer Agent I: West Coast – Velocity Black (Remote)

We’re excited to share that Capital One US has now acquired Velocity Black, a digital concierge company. Take a look at the announcement here.

Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It’s concierge, reimagined for the digital age.

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, ersity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values erse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

We are looking for someone passionate about customer experience with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level

General Responsibilities:

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and retail.
• Sourcing content ideas to submit to our Content Team on a weekly basis
• Completing end-to-end member requests

What we are looking for:

• Adaptability and multitasking
• ‘Yes first’ mentality
• General knowledge of high end experiences, luxury goods, and restaurants
• Experience working with high net worth iniduals and clients
• Entrepreneurial, problem-solving attitude
• Excellent, clear and effective verbal and written communication skills
• Experience in a collaborative and transparent environment
• Ability to work in high-pressure environment with tight deadlines
• Flexible working hours – available to work on evenings and weekends

BasicQualifications:

• High School Diploma, GED, or Equivalent Certification

Preferred Qualifications:

• At least 1 year of Retail, Sales, or Customer Service experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $56,800 – $64,800 for Premium Customer Agent I

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving customer questions. This will have the option to be remote.

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Salary and compensation

Benefits

💰 401(k)

🤓 Vision insurance

🦷 Dental insurance

🚑 Medical insurance

🏖 Paid time off

🖥 Home office budget

🎅 We hire old (and young)

Customer Service Representative

WORK FROM HOME, UNITED STATES 

SUPPORTNINJA CAREERS CUSTOMER SUPPORT

FULL TIME

REMOTE

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

Job Summary:

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

Job Responsibilities:

• Responds promptly and professionally to customer inquiries via phone, email, or chat
• Provides accurate information about products and services to customers
• Resolves customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Performs other duties as assigned

Minimum Qualifications:

• Must have high school diploma or equivalent
• Must be 18 years of age or older
• 6 months customer service experience or equivalent
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications

Ninja Perks and Benefits:

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow as a Customer Service Representative! Are you ready?

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off
• Opportunities for skills training and personal and professional development
• Employee Referral Program

$15 – $15 an hour

*This job description is not all inclusive and may include other duties and responsibilities based on business needs.

Customer Service Associate – Remote

locations: United States

time type: Full time

job requisition id: R0006050

In order to apply for a position at Lumeris, you must create an account using your email address and a password of your choosing. This account will allow you to receive notifications each step of the way through the job application process. With these updates, you’ll never have to wonder where you are in the process. Additionally, we can easily send pertinent documents to you for your review. Once you create the account, you may apply to any position you feel is a good fit without having to re-enter information. Thank you for your interest in Lumeris.

Position: Customer Service Associate – Remote

Position Summary:

Responsible for answering calls clearly and concisely, responding to questions, and providing guidance on transactions, inquiries, or complaints from both internal and external customers. Documents and resolves inquiries by using established best practices and educates members about available products and services, while adhering to compliance requirements and Centers for Medicare and Medicaid Services (CMS) standards.

Job Description:

Primary Responsibilities

• Responds to customer calls accurately and professionally including correct grammar and a friendly tone while also demonstrating a genuine delight to serve.
• Resolves customer service inquiries for 1-2 communities which could include benefit and eligibility information, billing and payment issues, customer material requests, physician assignments, authorization for treatment, and Explanation of Benefits (EOB).
• Handles escalated situations and acts urgently when necessary
• Makes outbound calls to members, providers, pharmacies, and/or hospitals etc. to resolve issues as needed.
• Investigates and responds to general inquiries while documenting in the system as appropriate.
• Interacts with other departments including Enrollment and Medical Management to resolve issues.
• Adheres to compliance requirements and CMS standards.
• Provides first call resolution for all customers.

Qualifications

• High School diploma, GED, or equivalent
• Familiarity with computer, Windows PC applications, and the ability to learn new and complex computer system applications
• Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint
• Solid verbal communication skills including the ability to speak to associates and customers at all levels
• Ability to be detail oriented and organized
• Strong investigative and problem-solving skills
• Ability to read, comprehend, and accurately follow instructions in a constantly changing environment
• Strong commitment to Service Excellence and delivering a customer service experience that results in a Five Star CMS rating.
• Ability to work flexible hours including weekends during part of the year as well as overtime when needed; Call Center is open 7a-10p CT and schedules will vary within that timeframe based on business need

Preferred:

• 6+ months of related experience
• Prior health care or insurance experience
• Bi-lingual

Working Conditions

• While performing the duties of this job, the employee works in normal office working conditions.

Disclaimer

• The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential job duties and responsibilities.

#LI-REMOTE

Lumeris is an EEO/AA employer M/F/V/D.

The hiring range for this position is: $14.66-$17.55

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page.

Member Facing Position:

Location: United States

Time Type: Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.

Bitrefill is looking to hire a Customer Service Agent to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Supervisor, Member Services

Remote

Full Time

Operations

Manager/Supervisor

Member Services Supervisor – Brightside Health – 100% Remote in U.S.

Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders.

We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.

We are looking for a Supervisor to help support escalated daily member interaction activities, support team members, including escalated telephone, chat, and email inquiries. Supervisors work directly with team members to resolve all non-clinical service questions or issues. Responsible for ensuring all incoming member inquiries are addressed in an accurate and efficient manner and team members are receiving ongoing support, coaching, and feedback.

Schedule: 9am-6pm EST Monday-Friday with potential for weekend shifts

What you’ll be doing as Member Services Supervisor:

Tickets, Chat, and Phone Interactions

• Review team metric results and develop proactive strategies to support representative performance
• Ensure tickets, voicemails, chats are on par with quality standards by completing required interaction reviews and providing feedback
• Foster a supportive environment for team member learning and growth
• Ensure representative schedule adherence
• Lead collaboration efforts between Pre and Post Purchase teams, identifying and raising inefficient processes and suggested solutions
• Participate in the floor coverage rotation ensuring timely support for ad hoc representative questions and escalations
• Model and demonstrate high quality standards and empathy, mastery when dealing with irate or difficult interactions
• Actively participate in hiring/interviewing qualified applicants
• Lead monthly team staff meeting to provide refreshers and updates on company and departmental policies and flows
• Supervise up to 9 direct reports
• Meet with each direct report once weekly to discuss performance and goals
• Meet weekly with Manager to discuss projects, blockers, status of direct reports and highlight any additional training needs
• Support day-to-day Member Service operations including taking phone calls and responding to emails
• Solve routine and complex issues; escalating member issues to the appropriate teams
• Escalate and/or triage issues as needed

Requirements:

• Have supervised customer-facing representatives in a call-center, pharmacy, medical office, or fast-paced startup or have reached expertise and spent time in the Lead Member Services Representative role at Brightside
• Have experience coaching, providing feedback, motivating team members
• Have a service mindset – you put yourself in other people’s shoes, act with empathy, and communicate clearly, kindly, and directly with customers and team members
• Are a proactive problem solver
• Can take initiative and thrive in a semi-structured and dynamic work environment
• Are an effective oral and written communicator without feeling flustered when challenged
• Are passionate about helping mental health care patients obtain access to care
• Are driven to have a positive impact
• Have a BA/BS degree (preferred)

Benefits:

• A competitive salary
• Stock options so you have equity
• Fully paid for comprehensive health care (medical, dental, vision)
• Pet Insurance
• Life Insurance & Short / Long Term Disability
• 401k Plan
• Unlimited PTO and sick leave
• Parental Leave
• Work remotely and whatever schedule works best for you
• Additional memberships and perks

Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise. If you have questions on compensation bands, please ask your recruiter.

Brightside Health is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of ersity and want you to bring your whole self to work every single day.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.

We know that ersity makes for the best problem-solving and creative thinking, and are committed to equity and inclusion. We are dedicated to adding new perspectives to the team and encourage everyone to apply if your experience is close to what we are looking for. We’re an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

Client Contact Representative

locations

Remote US

time type

Full time

job requisition id

JR103960

POSITION SUMMARY:

The Client Contact Representative serves clients by providing product and service expertise to client requests or concerns to help maintain a high client retention level. The Client Contact Representative will be responsible for managing multiple modes of communication in a timely manner which include incoming calls, emails, and website requests. This position will require a comprehensive understanding of our customer service policies and know when issues need to be escalated to management for resolution. All interactions require a high level of professionalism to uphold the firm’s positive reputation.

PRIMARY RESPONSIBILITIES:

• Maintains a concern for timeliness and completeness when interacting with clients, brokers or insurance company partners to create a positive experience.
• Documents all activity in on-line client file to ensure quality and responsiveness.
• Personally, provides prompt, efficient, high-quality service to all client.
• Resolves product or service problems by clarifying the customer’s complaint and recommending the best solution to solve the problem.
• Attracts potential customers by answering product and service questions. Makes suggestions about other products and services based on client needs.
• Maintains a quality result by following established procedures and making recommendation for changes.
• Open, cancels and updates client policy information based on requests received

EDUCATION AND EXPERIENCE REQUIREMENTS:

• A current NC Property & Casualty license (or equivalent state insurance license) or be willing and able to obtain required license within the first three (3) months of employment
• Experience: 2 years in a client contact center preferred

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• The ability to learn insurance products and grow in product knowledge.
• The ability to apply knowledge and experience to explain products and/or policy to members in clear and relatable terms.
• Bilingual in English and Spanish preferred.
• Capable of multi-tasking and prioritizing workloads while adhering to deadlines.
• The ability to interact and communicate effectively in a team environment to share knowledge and manage workflows.
• Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture.

TECHNICAL, COMPUTER, AND SYSTEM-SPECIFIC SKILLS REQUIRED:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to learn any other appropriate program or software system used by the firm as necessary.

#LI-MF1

#LI-REMOTE

Clinical Assistant

Chattanooga, TN 37402 | Fully Remote

Industry: Administrative/Clerical

Job Number: 187280

Pay Rate: $18-$25.50 per hour

Job Description

Remote with US, no 3rd party submissions, no C2C

Job Profile Summary

Job Responsibilities

• Screen incoming calls and/or faxes or other digital format for UM and/or CM and direct calls/faxes/other digital requests to the appropriate area. Identify and refer cases appropriately to the Case Management and/or Transition of Care department.
• Receiving, investigating and resolving customer inquiries and claims. Maintain departmental goals. Perform projects, review and handle reports as assigned.
• Load complete organization determination/notification for services designed by internal policy. Clearly document and key data in to the appropriate system using departmental guidelines.
• Interact with membership, hospital and provider staff, advising of UM decision, status organization determinations, giving direction as necessary.
• Search for and key appropriate diagnosis and /or procedure code as part of the notification /prior authorization process.
• Must be able to pass required testing.
• Participation and attendance are mandatory.
• This position requires flexibility, due to rotations in schedules, and requires adherence to assigned schedules.
• Work overtime as required

Job Requirements

Job Qualifications

Education

• High School Diploma or equivalent Experience
• 1 year – Customer service experience is required

Skills\Certifications

• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment o Independent, Sound decision-making and problem-solving skills
• If current employee with the company, must meet minimum performance expectations
• Extensive knowledge of all aspects of Utilization Management, Care Management, and Behavioral Health.
• Knowledge and understanding of Medical terminology
• Solid knowledge and understanding of provider reimbursement methodologies, ICD-9-CM, CPT, HCPCS and UB-92 coding, UHDDS coding guidelines, AHA Coding Clinic
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Additional Information

HKA Enterprises is a global workforce solutions firm. If you’re seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.

HKA Enterprises is a global workforce solutions firm. If you’re seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.

Client Services Representative

PALO ALTO, CA (OPEN TO US-BASED REMOTE)

PRODUCT SUPPORT – CLIENT SERVICES

FULL-TIME

REMOTE

APPLY FOR THIS JOB

The traditional financial industry was not built to put the interests of clients first. At Wealthfront, we’re committed to building products and services that are designed to earn our clients more and make it easy to bank, invest, and plan for the future. And we don’t want to stop there – our vision is to optimize our clients’ money across spending, savings, and investments, putting it all to work effortlessly. Deposit a paycheck with Wealthfront and, with the click of a button, our clients can have us automate the rest. Our software can top off emergency funds, pay all of our clients’ bills, and even invest the rest to help meet their goals. We call this future Self-Driving Money™.

Being a Client Services Representative at Wealthfront offers unique opportunities when compared to other roles that require a Series 7. The one that stands out most is that you would work for a company that actually intends to act in our clients’ best financial interest and treating clients like we’d like to be treated. We always try to remove the traditional financial jargon and communicate with our clients in a clear and honest manner. By working at Wealthfront, you get to work at a company that doesn’t require you to justify the unjustifiable, like high fees and actions that may not be in your best interest, because, at Wealthfront, we put our clients’ interests first.

Responsibilities

• Provide exceptional customer service through email and phone communication
• Help our clients use our product better through online tools and resources
• Work with our operations teams to resolve client issues
• Be the voice of the customer by noticing and highlighting action items needed to improve the customer experience and delight our clients
• Assess client information and approve fund transfers
• Assist clients in understanding asset allocation and explain investment risk profiles
• Assist clients in understanding and analyzing the performance of their investments, and the potential impacts of client risk decisions.

Requirements

• 1+ years of experience in retail banking, wealth management, asset management, and/or fintech
• Experience in a client facing role is preferred
• Strong communication skills; able to explain complicated concepts to clients as well as team members
• Able to partner with multiple stakeholders, including other teams and senior executives
• Comfortable with being independent and learning new concepts quickly
• Excited about our mission statement
• Passion for delighting clients
• Series 7 and 66 preferred (or must be obtained within 3 months of joining)

Estimated annual salary range: $55,000 – $65,000 USD plus equity. Benefits include medical, vision, dental, 401K plan, generous time off, parental leave, wellness reimbursements, professional development, employee investing discount, and more!

Everyone across the financial spectrum deserves to live secure and rewarding lives. In order to successfully serve clients across the United States, the Wealthfront team is focused on hiring team members with a erse range of backgrounds, experiences and perspectives. We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Title: Customer Support Associate (Part-time)

Location: United States/Remote

What is Underdog?

Founded by a team of industry veterans, Underdog was born with the idea that bringing strategic innovation to sports gaming and entertainment is the key to success in an exceptionally competitive market. Underdog has quickly established itself as a leader in the space, and is committed to building the best sports gaming platform in the industry — and supporting the most passionate community of sports fans while doing it!

At Underdog, we’re not only about creating these awesome products, but also about growing our culture of passion, ownership, and fun! We believe that great companies are made out of great people. Our continual aim is to create an inclusive environment for everyone, at all levels, to achieve their highest potential at work.

As a member of the support team, you will be the first point of contact for our users and will serve as an extension of their voices to ensure they feel heard and understood. Underdog’s aim is to set a new industry standard for what customer support and customer interaction should be like and through your direct, transparent, and friendly support we will strive to build a community that is not only loyal to the brand but proud to be a part of Underdog’s journey.

Please note, Underdog is a US based company and no sponsorship is available for this position at this time.

What you’ll do:

• Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard
• Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
• Create a lasting impression on every user through transparent, open, and honest communication
• Assist with account & payment reviews in order to ensure users are appropriately using Underdog as it was intended to be used
• Show up everyday with a positive attitude and excited to help the team collectively reach its goals
• Deliver exceptional customer support via email, addressing inquiries related to account management and financial transactions
• Expertly resolve Pick’em and Draft-related inquiries with precision and efficiency
• Offer comprehensive technical assistance to both Web and Mobile app users
• Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app

Who you are:

• Flexible weekday & weekend availability, for a productive 25 hour work week
• An optimistic and proactive inidual, dedicated to finding solutions
• A versatile team player, adept at navigating erse situations with ease
• A clear and concise communicator, with an emphasis on writing skills
• A receptive inidual who embraces new perspectives and approaches
• An insatiably curious learner, driven to acquire new knowledge daily
• A customer service expert, delivering exceptional support by showcasing deep product expertise
• Proficient multitasker, committed to delivering high-quality work across various tasks

Even better if you have

• Experience with Zendesk (or other ticketing processor systems)
• Fantasy Sports and/or Sports Betting knowledge
• 1-2 years of customer support or related experience
• BA/BS from an accredited college or university

Underdog Sports is firmly committed to equity, inclusion, and ersity. Our unique culture was built on the foundation of a safe and inclusive environment for people of all backgrounds. We highly value the mental, physical, and emotional health of our employees, and are continuously asking ourselves: what can we do better? Underdog is an equal opportunity employer and doesn’t discriminate on the basis of creed, race, sexual orientation, gender, age, disability status or any other defining characteristic. Our targeted compensation rate for this position is between $18 and $25 an hour.

Customer Operations Specialist

locations

Statewide

time type Full time

job requisition id RC64814

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world’s largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the ersity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

The American Red Cross is currently seeking a Customer Operations Specialist This is a work from home position, open to candidates that live in the continental United States.

WHAT YOU NEED TO KNOW: Reports to the Manager, Customer Operations and is responsible for ensuring compliance and adherence with all financial operational and administrative processes. Responsible for processes related to customer credit disposition, sales tax administration, disputes, financial compliance, revenue recognition and accounts receivable activity. Works with the Finance and the sales teams supporting pre-sales customer set-up and invoice resolution issues. Works operational processes to complete requests and monitors customer accounts to ensure financial terms and conditions including credit approvals have been properly authorized and executed. Responsible for the management and accurate application of sales tax exemptions and annual review of sales tax exemption certificates

This position will directly support the implementation of all enterprise-wide applications as they relate to the financial management process to include the Training Services LMS, CFS and Salesforce.com.

WHERE YOUR CAREER IS A FORCE FOR GOOD

• Business Operations: Supports financial administrative processes for all sales channels. Ensures compliance with processes, policies, and directives as they relate to discount couponing, credit approval, invoice resolution, and collections. Works closely with Finance team to ensure accounts receivables are managed appropriately and that sales teams are not acquiring new business with delinquent accounts.
• Responsible for the review/modification of regulatory financial process documents.
• Research/discusses complex process financial transactions and resolves issues with the appropriate unit, SME and/or process owner.
• Perform activities required to investigate system deficiencies, errors and discrepancies. Clearly document evidence and submit to governing authority
• Customer Operations: Supports new initiatives to improve customer’s operational experience. Contributes to the assessment of back-office business processes, recommends alternatives and supports implementation. Ensure consistency, quality and timeliness of processes.
• Review and complete vendor authorization documents. Assess information required, provide input/make modifications as needed, review with OGC when appropriate.
• Perform review/editing activities to ensure compliance with financial control requirements, state regulations, and process directives.
• Responsible for keeping abreast of updates to the eCommerce platform
• Case Management: Utilizing the Case Management System, ensures all open cases are addressed within prescribed timeframes. Works closely with Sales and Finance team to resolve accounts receivable issues and disputes. Assesses dispute case log to identify and address trends to reduce invoice errors.

Standard Schedule: Monday-Friday 8:30am-5:00pm or 9:00am-5:30pm. Hours can vary based on time zones.

Pay Information: The salary range for this position is $69,900–$76,890. Note: that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.

WHAT YOU NEED TO SUCCEED:

• Education – 4-year college degree or equivalent combination of education and experience
• Experience: Minimum 4-7 years related experience required. Unit experience or technical qualification is desirable.
• Must have a “can do”/do it now” mentality and the ability to overcome obstacles, both technical and non-technical.
• Strong analytical and problem solving to trouble shoot and bring issues to resolution
• Work requires professional written and verbal communication and interpersonal skills. Ability to simultaneously manage several projects with focused planning and organizing skills. Ability to participate in and help facilitate group meetings.
• Intermediate computer skills and demonstrated ability to utilize MS Office program and Salesforce.com or similar client relationship management applications.
• Ability to travel 10%.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by iniduals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Someone with strong experience in Salesforce, detail oriented, critical thinker, and excellent customer service

BENEFITS FOR YOU:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with 4% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

CoinTracker is looking to hire a Support Ops Program Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Hi,

I’m Nick, I started Wethrift 5 years ago.

We’re a small team of 6 people building products that help shoppers save money online.

We’d like to invite you to apply to be our 7th, our Affiliate Partnerships Manager, a key role in our team to help grow and manage our broad range of affiliate partnerships.

We like working as part of a small team, it’s part who we are, and we plan to keep things that way. You’ll be joining Engineers Matt and Sam, Biljana our Operations Manager, Junior Dev Andrea, and Kara our Content Lead.

Staying small allows us to be nimble, flexible, and profitable - we spend a lot of our time experimenting and testing new ideas at a pace that larger companies just can’t keep up with.

We ship quickly, have few meetings, and work on products that are used by millions of people each month.

Our Affiliate Partnerships Manager will be responsible for researching new affiliate monetisation opportunities to help us monetise our traffic, developing new affiliate partnerships with online merchants and managing our existing affiliate partnerships.

Don’t worry if you don’t know much about affiliate marketing - we will teach you everything you need to know.

As our affiliate partnerships manager, you will be responsible for:

• Currently living in Europe, Asia, or Oceania.
• Communicating effectively via email with our affiliate partners.
• Managing our existing affiliate partnerships using our custom CMS and database platform.
• Researching and applying for new affiliate programs.
• Reporting on the performance of our existing affiliate partnerships.

If you have some of the following skills and experience I’d encourage you to apply. Don’t worry if you don’t meet all of the criteria:

• Have effective communication skills, especially via email.
• Have experience communicating with customers, clients or partners via email.
• Have experience working in ecommerce, online marketing, or affiliate marketing.
• Have experience using content management systems, database platforms, or spreadsheets.
• Are a creative, technical thinker who can proactively find ways to automate repetitive tasks and optimise processes.

We’re based in Melbourne, Australia, but you don’t have to be. We work remotely, on our own schedules.

If you’ve got a growing family, a side-project that you want to spend more time on, or you just don’t like working full-time, I think we might get along. We’re comfortable with all sorts of working arrangements.

If you’d like to know more - please get in touch with any questions.

If you’d like to apply - please fill out our application form and tell me about your experience, what motivates you, and what you’re looking for in a job.

Our recruitment process usually involves:

• A brief application form
• A short screening call
• A paid test task (around 1 hour)
• A 1-2 hour interview

Cheers,

Salary and compensation

Benefits

🌎 Distributed team

⏰ Async

🏖 Paid time off

🏔 Company retreats

🏬 Coworking budget

👀 No monitoring system

Customer Support Representative

Location: Remote

Department: Veya

Type: Full Time

Min. Experience: Entry Level

We are a fast-growing retailer here in Grand Junction looking to fill the position of Customer Support Representative. The position is 40 hours a week, Monday through Friday. We are looking for people that are willing to invest their time in a young company with huge potential.

You will need to interact with several software systems, so familiarity and comfort with computers are required. Excel skills are preferred. We are looking for people who can put together great emails and other written correspondence.

Your core responsibilities will include:

• Responding to customer enquiries
• Managing customer experience
• Processing and tracking customer returns

Our company core values are:

• We take ownership
• We are always improving
• We have high standards for accountability

Our employees learn new things every day and are constantly evaluating their work to maintain top efficiency. There is great opportunity for career growth with us as we typically promote from within the company. Over 90% of our current leadership started with us in an entry-level position.

• Health
• Vision
• Dental
• 10 days of PTO accrued in year one; 15 days of PTO accrued in year two
• 7 Paid Holidays Per Year
• Company jacket from The North Face
• Company water bottle from Yeti
• 401K (after the first year)
• HSA/FSA (with applicable health plan)
• Quarterly Social Events

Blockdaemon is looking to hire an Enterprise Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Customer Care Representative III – Customer Service

United States Virtual

Req #37629

Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally-focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer Prize-winning content, consumer experiences and benefits, and advertiser products and services.

Our current portfolio of media assets includes The USA TODAY NETWORK, which includes USA TODAY, and local media organizations in 43 states in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. We also own digital marketing services companies under the brand LocaliQ, which provide a cloud-based platform of products to enable small and medium-sized businesses to accomplish their marketing goals. In addition, our portfolio includes one of the largest media-owned events businesses in the U.S., USA TODAY NETWORK Ventures.

Position Summary:

Assists in the servicing of subscribers with Tier 2 level, highly escalated, complaints and concerns, over multiple channels, including social media. Responds to customer concerns regarding home delivery and digital service, billing/pricing, and newspaper editorial content and take primary responsibility for stop/save calls. Supports subscribers with Tier 1 service inquiries and requests as needed, including circulation starts. Ensures all issues are resolved effectively and documented appropriately via the circulation system and other related systems or workflows.

Essential Duties + Responsibilities:

1. Answers incoming calls, and emails regarding Tier 2 level, highly escalated, service inquiries and requests related to home delivery and digital service, and billing/pricing issues. Utilizes internal resources where appropriate
2. Takes primary responsibility for stop/save calls, meeting expected conversion rates
3. Works with subscribers to ensure they are in the best product, home delivery or digital, and ensures starts are processed in a timely and accurate manner
4. Supports subscribers with Tier 1 service inquiries and requests as needed, including circulation starts
5. Processes all order entries which includes stops, updating delivery lists, filing of orders, and chargebacks
6. Completes clerical duties as assigned including but not limited to data entry and basic reporting
7. Processes request from carriers and communicate with field personnel regarding accounts requiring special attention
8. Performs additional duties as requested.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Decision-Making Responsibilities:

Under the supervision of a GSS Supervisor or Manager. Work is performed independently within established policies and procedures. Procedures and processes may be adapted to address unusual situations with supervisory approval.

Financial Responsibilities:

This position will make pricing and rebate-related decisions within defined guidelines per company policy.

Supervisory Responsibilities:

None

Qualifications:

Education and Experience

• Bachelor’s preferred or equivalent experience in a call center, customer service, retail or related environment.
• 2-5 years experience in customer service or sales

Knowledge, Skills, Abilities

• Strong verbal/written communication skills and excellent organizational skills
• Ability to effectively diffuse and mitigate escalated customer situations
• Effective sales skills – needs assessment, product knowledge, benefit positioning, and closing skills
• Analytical ability and skill in calculating figures and billing amounts
• Demonstrated strong PC and system navigation skills
• Handles multiple tasks and works in a fast-paced environment
• Defines customer problems, collects data and establishes facts, and resolves situations to acceptable levels
• Ability to work effectively with different levels of staff, supervisors, and managers including the ability to train and coach peers
• Deals with all opportunities and challenges in a professional manner
• Performs other duties as assigned

Training:

This position is expected to work independently but will be provided on-the-job training in addition to more formal departmental or Company training as needed.

The hourly rate for this role will range between $16.44 and $38.70. Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable.

Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a erse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an iniduals’ application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.’s Recruitment Department at [email protected].

Other details

• Job Family Customer Experience
• Job Function Customer Service
• Pay Type Hourly

Company Overview

Lunar Rails is an agency based in Dubai specializing in the field of virtual assets, offering professional services to businesses located globally.

We are seeking a Crypto Operations Analyst to join our close knit and high performing team. Primary responsibilities will be working with the OTC Trading Desks for client order executions and servicing requirements. A secondary responsibility of this role will be staying on top of industry trends, providing research and insights to our clients. At Lunar Rails, we strive to stay ahead of the curve and remain up-to-date with the constantly evolving digital asset space. Our team keeps their finger on the pulse by regularly performing in depth research and analysis into market trends and staying abreast of news stories as they break.

This is a fully remote position, but you must be available to cover both 9:00a-5:00p CET or 1:00p-9:00p CET.

Anyone outside of the US can apply.

We are only considering candidates that do our quiz: Quiz Link

Anyone who submits an application without doing the quiz will not be considered (# of applications on LinkedIn should not be taken seriously).

We consider applications from candidates who are looking for a career change, but who can display the necessary research, english writing/communication and mathematical skills. As long as you are able to pass the quiz, you will get a chance. There is no time limit to take the quiz. Start date for this position is in September.

For more information about us, visit: https://www.lunarrails.io/careers

Key Responsibilities

• Work as part of a global trading team based in multiple time zones - Must be available to cover both 9:00a-5:00p CET or 1:00p-9:00p CET
• Oversee and conduct trade execution and booking of client crypto orders
• Act as a liaison between company and customer for quality assurance – striving for best in class outcomes for all stakeholders
• Manage and maintain banking flows for fiat settlements
• Working with Finance, Operations, Compliance and Product teams to develop new products, internal controls and optimisation
• Assist in the design and implementation of business plans and procedures to drive growth and customer outcomes
• Help maintain daily operations, security, financial & professional services, supporting and adjusting as necessary across core functions
• Driving continuous improvement through innovation
• Design/implement key metrics and controls, building performance tracking systems for all product lines
• Produce reports on performance, trade activity and client engagement
• Market research, report writing and presentations of various topics related to our industry

Profile:

• Excellent at mathematics and algebra
• Excellent written and verbal Business English communication
• Excellent attention to detail, combined with strong communication and collaboration skills
• Excellent analytical, interpersonal and organizational skills
• Aptitude in decision-making and problem-solving
• Excellent interpersonal skills
• Ability to work independently and as a self-starter; adaptable and able to react quickly to changing business needs
• Inidual contributor, unafraid of rolling your sleeves up
• You are curious by nature and interested in making an impact - Belief that virtual assets are the future of payments and can change the world
• Keen with learning about Cryptocurrency & Blockchain
• Real passion & energy for the markets and a career in financial services
• Able to work autonomously in a distributed team
• Open to take salary in BTC
• Able to travel to Dubai for team meetings every quarter

Preferred qualifications

• Experience with Client Service
• Experience with exchanges, wallets or other relevant financial services
• Trading experience (responsibility for PnL, risk and analysis) - not just your Personal account
• B. S.or B. A. in accounting, finance, math, economics, business, engineering or other technical field
• Experience with Blockchain analytics tools
• Strong understanding of the cryptographic principles underpinning Blockchain technologies
• 2+ years of relevant work experience
• Background in crypto currency or FX trading
• Experience or knowledge of Trading and investment systems, Order Execution Management systems, Foreign Exchange dealer systems
• Experience of Google suite / analytics

Benefits:

• Fully Remote position - no more commuting to the office and work wherever you want (relative timezone)
• Budget for skill improvement and conferences
• 25 vacation days 1st year, 30 vacation days second year, with your local holidays added on top
• Fun industry to follow
• Some paid trips to Dubai and conferences

Salary and compensation

Benefits

🌎 Distributed team

🏖 Paid time off

📚 Learning budget

🖥 Home office budget

🥧 Pay in crypto

🚫 No politics at work

Chainalysis is looking to hire a Customer Support Associate - Contract to join their team. This is a contract position that can be done remotely anywhere in EMEA or on-site in London.

Location:  US Locations Only; 100 Remote

Online Chat: Customer Engagement Expert (CEE) 

Hiring for 2nd Shift: F/T 12pm- 9pm & 1pm-10pm & Weekends

The C.E.E will work from home/remotely and will be required to have a reliable internet connection and a quiet workspace. The CEE will be required to work flexible hours, including evenings and weekends, to meet customer needs.

Location: Remote

We are currently not hiring in the following locations: CA, CO, CT, IL, MA, ME, NJ, NY, OR, WA

FLSA Status: Non-Exempt

Training starts on August 9th, 2023!

What we offer:

• $14/hr with night ($1.00) & weekend ($1.50) differentials 
• Full-Time Hours
• Training and on-going support 
• Tuition Reimbursement
• A robust PTO bank
• Excellent Medical, Dental, and Vision Benefits
• An engaging WFH atmosphere

What you’ll need to succeed with us:

• HS diploma or equivalent
• Ability to Type 45 WPM
• Proficiency with Grammar
• Excellent communication and active listening skills
• Computer proficiency, including the ability to easily navigate and toggle between multiple screens, while typing at the same time
• Troubleshoot basic computer issues
• Energy, Enthusiasm, and Professionalism
• Detail-Oriented, Customer-Focused, and Career-Oriented
• Customer Service Experience is a Plus
•  Bilingual is a plus
• Weekend availability is required after 4 week training period
• Hard-Wired Broadband internet connection. Internet connectivity needs to be stable and fast enough to support video conferencing. 

What you’ll do as a Customer Engagement Expert (CEE):

As an ActivEngage CEE, you will execute our core purpose to have meaningful conversations that build trust and encourage action. Our conversations are not scripted. CEEs need to think fast to provide a personalized experience for each consumer based on their wants and needs. You will receive training throughout your tenure, so you’ll be equipped to handle customers’ wants and needs with ease

What you can look forward to achieving:

Because when you’re at your best, so are we. Earn a sense of pride when you successfully help a customer and push your career/knowledge further in the meantime. Working at ActivEngage means gaining the experience to explore different career options – from customer service and training to management, marketing, and more.

Next Steps for selected applicants: 

1. Complete an online video introduction through MyInterview
2. Email a screenshot of your satisfactory technical requirements (those details & instructions will be sent to you).
3. Initial Zoom interview with 2 members of our hiring team.  Applicants will need to demonstrate compliance with WFH technical requirements + at-home setup. 

Our next training session begins on Monday,  August 9th. Training will last approximately 4 weeks and will run from the hours of 12pm-9pm. We are currently hiring for the following shifts: 12pm-9pm and 1pm-10pm. These shifts are based on business needs and are subject to change. 

We are transforming online shoppers’ experience. Join the conversation!

Founded in 2007, ActivEngage is driven by the idea that conversations can change the world. Here, we combine our passion for technology with our mission to provide the most trusted live chat service to businesses across the globe.

Interested? Learn more about us here :https://www.youtube.com/user/activengage/featured

Get to know our Culture!

Location: US Locations Only

Customer Service Representative

Remote

Full time

job requisition id

R0010506

Job Description Summary

The Customer Service Representative is responsible for coordinating sales support and providing a high level of customer service for all dealer accounts, including national and key accounts. Works closely with customers directly and with our sales reps and sales manager to ensure timely processing of purchase orders, return authorizations, and credits. Provide both consumer and technical customer support for product end users.

Essential Functions

• Receive incoming orders via email, phone, and EDI (electronic Data Interchange); review for program accuracy and process within departmental guidelines. Process order acknowledgements and proforma invoices as required. Attach all documentation to our ERP system per Audit requirements, and follow up.
• Serve as a comprehensive resource to customers regarding all aspects of quoted products and applicable programs and services.
• Coordinate the release of orders to shipping department and provide tracking to customers.
• Oversee planning through delivery of special orders and bids; prepare paperwork for special orders, documenting according to established guidelines.
• Work creatively with customers and suggest buying alternatives as needed. Respond in a timely manner to customer communications regarding order activities, product availability, pricing, and terms.
• Manage all order activities with sales, manufacturing, credit, shipping, freight forwarders and direct customers.
• Work cohesively with internal customers to accomplish exceptional customer service and to meet established company goals. Coordinate order activities with Sales, Marketing, Pricing, schedulers, credit department, shipping, and manufacturing for all locations of VISTA Shooting Sports.
• Ability to handle RMA’s, credit, debit adjustments and follow through for shortages, damages, and pricing adjustments.
• Handle/support our DTC consumer inquiries, orders, and support.
• Support and assist with our program offerings to our Education/Youth teams.

Minimum Qualifications

• Bachelor’s degree preferred
• 2+ years’ experience in a sales support or manufacturing customer service environment
• Excellent computer experience in a Windows environment (Word, Excel); AX / AS400 computer experience preferred.
• Excellent 10-key, alpha/numeric keyboard skills.
• Must possess a high degree of ethics and integrity, self-motivation and professionalism.
• Must be organized and service-oriented.
• Must have a positive attitude and be a team player.
• Must maintain well-developed communication, negotiation and instructional skills.
• Familiar with the structure of the sales and customer base we support.
• Function effectively in high-stress situations.
• Proficiency is expected within 18 months.

Physical Requirements

Employee will be sitting the majority of the time, with some walking. Lifting and carrying of weights up to 10 pounds to access books and reports and to transport paperwork and materials. Manual dexterity for extensive computer work and writing. Hearing, speaking and vision are required.

Mental Requirements

Must communicate effectively in verbal and written formats. Reading comprehension and basic math skills are a requirement. Flexibility to effectively deal with a variety of people and situations and to handle interruptions and multiple tasks simultaneously. Quick thinking and problem solving to readily assimilate information. Ability to maintain tact, diplomacy and highly professional manner both verbal and in writing communication. Initiative to effectively complete tasks with little supervision. The ability to identify and appropriately handle confidential information.

Equipment Used

Assigned computer

Work station and supply needs are provided.

Working Environment:

Work is completed REMOTE during normal working hours, though extended hours are sometimes needed. Significant amount of time spent on phone with customers. Co-worker support, guidance and reinforcement are readily available. Daily team interaction via Web conference meetings.

Job Classifications and requirements:

§

Calculator – Calculator (Equipment Used-United States of America)

§

Copy Machine – Copy Machine (Equipment Used-United States of America) (only in office)

§

Fax Machine – Fax Machine (Equipment Used-United States of America) (only in office)

§

Light, relatively stationary work (usually sitting), observing, etc. – Light, relatively stationary work (usually sitting), observing, etc. (Physical Requirements-United States of America)

§

Personal Computer – Personal Computer (Equipment Used-United States of America)

§

Printer – Printer (Equipment Used-United States of America) (only in office)

§

Telephone – Telephone (Equipment Used-United States of America) via laptop computer ‘soft phone’.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled

Customer Service Specialist

dallas, texas(remote)

$16.99 – $17 per hour

temp to perm

high school

shift: First

work hours: 8 AM – 8 PM

category office and administrative support occupations

reference AB_4264651

Job details

Do you want to join the largest provider of supplemental insurance in the nation!? This is your opportunity! We are seeking full-time, customer focused iniduals who have a passion for providing an outstanding service experience to join our award winning Client Account team. This position is 100% REMOTE (MUST be able to work EST hours) so we do expect it to move fast!

What you will get:

• Weekday Schedule (No Weekends)
• Equipment Provided

Be sure to APPLY TODAY!

Responsibilities

The Client Account Coordinator will oversee the Commercial Enrollment Operations for Dental & Vision. The CAC will build effective relationships with Sales Account Managers, brokers/consultants and front-line benefit contacts to ensure a high degree of satisfaction with our products and services.

• This is a call center position taking in-coming calls from Agents
• Provide professional, timely, and accurate customer support to all group administrators, brokers and agents with questions and requests
• Document calls, ensuring that all notes are completed using established templates
• Process all group renewals and cancellations
• Review client information to ensure that all paperwork is properly signed and completed
• Research and respond to all escalated inquiries with a sense of urgency

What you’ll have:

• High School Diploma
• 3+ year of call center experience
• Account Coordinator expereince

PAY: $17.00 per hour

** 100% REMOTE – MUST be able to work 8am-5pm EST and/or 11am-8pm EST **

Skills

• Telephone Etiquette
• Follow-up
• Customer Service
• Active Listening
• Basic Computer Skills
• Call Center (2 years of experience is required)
• Call Center Support (2 years of experience is required)
• Insurance

Qualifications

• Years of experience: 3 years
• Experience level: Entry Level

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Spanish Bilingual Inbound Customer Service Representative

Remote (2nd and 3rd shifts)

Apply

locations

Remote-USA

time type Full time

posted on Posted Today

job requisition id 3356

Join the people helping people.

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

PSCU is a proud recipient of the 2023 Gallup Exceptional Workplace Award and has been named to the Forbes list of America’s Best Midsize Employers 2023! These recognitions reflect the strength of our culture and core values, which help PSCU grow, evolve and foster a highly engaged workforce.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

Spanish Bilingual Customer Service Representative (Remote)

Our Momentum. Your Moment.

Class start date: Monday, July 17, 2023

Training/Nesting (Remote): Monday -Friday 8AM – 5PM (EST) / 7AM – 4PM (CST) for your first 4-6 weeks of employment.

Production Schedule (Remote): The contact center is a 24/7 operation including non-traditional business hours, weekends, and holidays. PSCU works to offer a variety of 2nd and 3rd shift options.

Overview

At PSCU, it is important that our representatives have the necessary skills to succeed in their roles and best serve our members. For that reason, we invest heavily in both formal and informal training and development. We offer a strong supportive culture where ersity, equity, and inclusion are the framework for our success. With effective soft skills and structured paid training, successful representatives must:

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude, and ability to be flexible and embrace change
• Maintain a strong member focus, deep-rooted in empathy
• Communicate effectively with peers, leaders, and members
• Exercise good judgment and independent decision-making skills
• Exhibit exceptional listening, questioning, call control, and de-escalation techniques
• Be proactive, have effective time management and organizational skills
• Display dependability with a good attendance record
• Have strong technical troubleshooting skills
• Possess ability to multitask and navigate through multiple systems
• Sit in front of a PC/ monitor, taking high-volume phone calls, for extended periods of time

Basic Qualifications

• High school diploma, GED, or equivalent certification
• Minimum of 2 years of customer service experience or 1 year of call center experience
• PC windows based software experience required with basic knowledge of Word and Excel

Work Schedule

The contact center is a 24/7 operation. PSCU works to offer a variety of weekly shifts, including non-traditional business hours, weekends, and holidays.

Compensation

• $17 per hour with monthly bonus opportunities
• Shift differential for non-traditional hours, ranging from + $1.25 to $1.75 per hour
• + $2 per hour language premium as required for fluency in Spanish

More Benefits, More Health, More Wealth, and More Life

PSCU is committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests. We offer full time positions with generous PTO, remote work, and a management team that understands how to adjust when the unexpected curveballs of life happen.

• Medical, Dental, Vision, and Prescription coverage
• Flexible Work Arrangements
• Paid Time Off
• Parental Leave
• Wellbeing offerings such as Backup Childcare and Mental Wellness support
• Tuition Reimbursement
• Flexible Spending Account
• Life Insurance as well as Disability
• Disability Insurance
• 401K (with employer match)
• Financial Tools and Resources
• Corporate Discounts
• On-site Fitness Center, On-Site Cafeteria & Snack Bar, Secure Free Parking for on-site employees.

About PSCU – Join the people helping people

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members and banking customers by supporting a vast array of financial services, such as credit and debit cards, wires, loans, and digital banking support. Be a part of helping credit union members build a better financial future. PSCU is hiring multiple Customer Service Representatives to support high-volume inbound calls from our credit unions and banking partners. Learn more about financial services, develop your member services skills, and grow your career!

If you want to help shape an industry, challenge yourself, and invest in your future, this is the place for you. You are empowered to think on your own, work from your heart, and discover the best version of your professional and personal self.

Contact Center Leader

Job LocationsUS-Remote

Posted Date13 hours ago(6/16/2023 12:42 PM)

Requisition ID 2023-31931

# of Openings 4

Category (Portal Searching) Operations

Position Type (Portal Searching) Employee Full-Time

Overview

Who we are…

Ciox Health merged with Datavant in 2021, creating the nation’s largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

What we offer…

At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our Architecture Group is comprised of some of the brightest and most talented iniduals. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its’ medical records.

What we need…

The Contact Center Leader will manage day to day operations with supervisory authority over a team of contact center agents. This role will interface with Contact Center leadership daily. The Contact Center Leader is responsible for exercising good judgment in supervising and coaching a team of associates to provide excellent customer satisfaction for internal and external customers. Responsible for resolving customer issues, controlling cost, and supporting customer and associate retention. This position implements policies and procedures and monitors daily staffing and outbound/inbound dialing.

Responsibilities

• Overall performance related to productivity targets and quality standards
• Real-time management of agent population
• Review and approve timesheets daily
• Identify and recommend improvement opportunities related to processes
• Allocate resources effectively across projects and skill levels
• Responsible for resolution related to Provider escalations
• Ensure Standard Operating Procedures are being followed and adherence to compliance for assigned team
• Knowledge of contact center technologies (i.e. ACD, Dialer, Chartfinder, UltiPro)
• Ability to source information thru company repositories and functional teams
• Coach and develop teams for continued improvement
• Ensures each associate in call center has the skills and knowledge necessary to provide excellent consumer service
• Monitor inidual and department results to address potential productivity and customer concerns
• Manage performance to identify agents that require additional training or development
• Understand the cultural differences across regions
• Acquire Provider knowledge to improve the chart retrieval conversion rate
• Partner across regions and retrieval methods to improve chart retrieval performance
• Ability to understand performance data and operational reports to effectively manage the business
• Improve employee retention and meet performance goal
• Conduct quality monitoring sessions
• Ensure all scheduling information and call notes are consistently and accurately maintained in the system
• Serve as the liaison between internal departments and external customers to collect information and resolve issues. Handle escalated customer inquiries and complaints
• Identify continuous improvement opportunities and select appropriate solution to increase number and quality of schedules
• Must comply with all aspects of Ciox’s Code of Conduct, Policies, and Employee Handbook
• Assist with additional work duties or responsibilities as evident or required

Qualifications

• High School Diploma required; Bachelor’s Degree preferred
• Minimum two (2) years of Call Center experience, including at least one (1) year in leadership capacity
• Previous healthcare industry experience preferred
• Thorough understanding of call center operations, principles, and metrics
• Demonstrated experience analyzing and resolving customer service and client issues
• Intermediate computer skills including Windows based applications (Word, PowerPoint, Excel, and Outlook) and the ability to perform other basic computer functions and trouble shooting
• Excellent written and verbal communication skills in the English language
• Ability to train and develop team members
• Demonstrated leadership and vision (think outside the box) in managing staff groups and major projects or initiatives
• Ability to learn and relay new information quickly
• Strong interpersonal skills and a collaborative management style
• Ability to listen effectively to find the root cause of issues and manage any conflicts with team or customers and resolve issues
• Delegate responsibilities effectively
• Ability to prioritize, multi-task and adapt to a fast-paced team-oriented environment
• Sound judgment in decision making ability
• Demonstrated ability to work within a erse work group environment
• Flexibility with working hours, which may include hours outside of normal scheduled work hours
• Ability to provide a motivating environment for team.

Customer Service Coordinator

Location: Virtual, in the U.S.

Pearl Interactive Network is seeking to hire Remote Customer Service Coordinators.

The Customer Service Coordinator is responsible for managing administrative functions and coordinating patient interactions and needs. The Customer Service Coordinator strives to ensure a positive patient experience.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone-certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as iniduals with disabilities.

Pearl offers a Competitive Compensation and Benefits package to include:

• Rate: $14 per hour
• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: 6 am – 11 pm CST, Monday – Friday and 7 am – 5 pm CST Saturday

Work from Home Requirements:

1. Wired broadband speeds of 20Mbps/5Mbps or greater. No connections based upon satellite or cellular technology permitted. Test your network atspeed.cloudflare.com to verify before you apply.
2. A private and secure workspace within your home, away from noise and distractions.
3. Computer and audio headset will be provided.

Please note the bandwidth requirements are minimum for remote work-from-home agents, to support agent project workflow. For shared home access, additional bandwidth is needed where multiple family members are sharing household bandwidth with Streaming video/Remote learning, etc.

Job Duties:

• Contact patients to schedule a variety of medical and dental services.
• Respond to inquiries and resolve issues regarding appointment scheduling/fulfillment processing and service completion.
• Conduct patient calls related to health assessment processing, referral follow-up, education, and resource inquiries.
• Identify potential behavioral health situations and follow contract-specific protocols to assist callers.
• Engage callers with confidentiality and care.
• Maintain constant awareness of service level and queue status to meet contractual requirements.
• Work in a variety of technologies to perform required tasks.

Job Requirements:

• High School diploma or GED
• 1 year of customer service experience, prior military or call center experience preferred
• Knowledge of relevant software, application, and equipment – MedNet and web portal proficiency preferred
• National Career Readiness Certificate preferred
• Strong PC navigation skills including Microsoft Office (Excel, Word), SharePoint, the internet, and the ability to work with multiple screens and systems simultaneously
• Intermediate keyboarding and computer skills, including Microsoft Office
• Strong verbal and written communication skills, professional etiquette, and interpersonal skills
• Consistently meet performance standards
• Identify and analyze opportunities and provide effective solutions
• Time management
• Embrace our winning Pearl Culture which promotes our employees desires and efforts to serve our consumers, coworkers, clients, and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency, and innovation.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Check and Drug Screen and Skills Assessments Required

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Location:  US Locations Only; 100% Remote; Part-Time

At Cranky Concierge, we strive to be the most useful and worry-free travel service available for all travelers. We use our superior industry knowledge to book travel, monitor for issues, and step in when things go wrong.

We specialize in providing air travel assistance to people at various points in their travels.  The On Duty Concierge’s primary responsibility is to help people if something goes wrong during the hours the flight planning office is closed, but will also overlap the open office hours at the beginning or end of the day.  There are two shifts: midnight-7am and 5pm-midnight Pacific Time (3:00am-10:00am and 8:00pm-3:00am Eastern) primarily on weekends and holidays but with the possibility to fill in when needed on weekdays too. We’re looking for someone able to take between two and three shifts per week.

We’re looking for someone who is passionate about helping stranded travelers get where they need to go. You have to like dealing with people and understanding what they need, even if they aren’t entirely sure. We also need someone who is good at being available at night.  If you don’t love this, it’s not the right fit.

Salary range: $14-$16/hour

Details on Job Responsibilities

• The Full Time Concierge will be on duty to answer any urgent questions and help travelers who are stuck overnight.  Email and phone systems are programmed to alert if there’s a problem, so this role is responsive.
• Some urgent questions may require a simple response or update (such as slight delay with no impact to plans). Others may involve finding new flight options for cancellations and missed connections. This will often be done in the Sabre GDS.
• Be available to answer urgent phone calls and provide help if needed. (Sometimes, those calls to the urgent line aren’t all that urgent.)
• Prepare and send flight updates.
• Assist with tasks such as processing refunds, filing for compensation and other pre- and post- travel tasks as needed.
• When needed and workload permits, the concierge will assist with travel planning, including but not limited to searching for and booking air travel, hotels, car rentals, and transfers.  This will mainly be done by email but may also entail phone calls.

If this sounds like the kind of thing you like to do, then keep reading for what we’re looking for.

Skills You Should Possess (and Other Stuff)

• Reliability is absolutely critical. Must be available and able to assist within 10 minutes of any alert notification.
• Must have good knowledge of airline networks and options to be able to find alternates quickly for stranded clients.
• Knowledge of Sabre or other GDS/ARS preferred but not required (don’t bring your bad habits).
• Accuracy and speed are very important. Timing is everything when it comes to this role.
• Common sense ability to help clients better understand what they need or should want is required.
• Never be too proud. If you don’t know the answer, then be willing to ask others for help.
• Must be able to roll with the punches and maintain a calm demeanor. The client may be stressed and angry, so you can’t be.
• Background check will be required – job involves handling sensitive client data.
• Location doesn’t matter to do the job, but you must be eligible to work in the United States.  Preference will be given for those in Arizona, California, Colorado, Florida, Georgia, North Carolina, Tennessee, Texas and Virginia. We figured this might be perfect for an expat who might not be working currently but wants something to do during the daytime on the other side of the world.

All work is done remotely so make sure that you have a comfortable place to work. Work will be done on your own computer, and you must have reliable internet and a smartphone. Communication with clients and airlines is a mix of email and phone, so you must have a quiet work environment.

We can’t stress enough how important attention to detail is, so please be sure to include your favorite airline in your application.

Jun 16, 2023 - Gas Express LLC is hiring a remote Administrative Assistant. 💸 Salary: $15 - $29 /hour. 📍Location: Worldwide.

Gas Express is looking for an administrative assistant to join our team in our North Carolina office. This person will work remotely to support the daily operations of the office. 

Responsibilities:

• Field inbound communications - Answer phone calls/general email inquiries and route to the appropriate internal parties as needed.
• Coordinate scheduling - Set up meetings based on cross-functional availability for both internal and external stakeholders.
• Organize internal resources - Build out and maintain processes to keep files and office supplies organized and easily accessible.
• Liaise with visitors - Act as point person for office guests.
• Communicate policies and procedures - Alert employees of new processes, rules and regulations.
• Facilitate executive-level operations - Book travel, submit expense reports and send communications for high-level staff as needed.

Requirements:

• High school diploma
• 1-2 years experience as an administrative assistant, secretary or receptionist preferred
• Strong organizational, communication, and time-management skills
• Proven ability to work in a fast-paced environment 
• Positive, high-energy attitude
• Resourcefulness, creativity, and problem-solving skill set
• Familiarity with office equipment (i.e. printers, fax machines, projectors)
• Proficiency in Microsoft Office (especially MS Excel and PowerPoint)

About Gas Express: Gas Express is a proud franchisee of Circle K, known worldwide for quality products and great customer service. Our goal is to continue to expand the Circle K presence in much of Georgia through an exclusive master franchise agreement in Clayton, Cobb, Coweta, DeKalb and Fulton counties.

Gas Express is a convenience retailing organization dedicated to do business face-to-face with literally thousands of people each day, all of them iniduals with a high level of regard for our brand, our products and services. It is up to us to continue to build value for our customers by continually giving them the best products, the best services, and the best environment in which to shop and fuel.

Our employees enjoy a work culture that promotes and  expand the Circle K presence in much of Georgia through an exclusive master franchise agreement in Clayton, Cobb, Coweta, DeKalb and Fulton counties. .

Gas Express LLC benefits include ong-Term Care Insurance, Group Legal Insurance, Auto and Home Insurance, Commuter Benefits Program. benefits like health care, paid time off, retirement savings and professional development

Employees can also take advantage of ong-Term Care Insurance, Group Legal Insurance, Auto and Home Insurance, Commuter Benefits Program. offerings like casual dress code, free parking, corporate discounts, and gym memberships

Customer Support Escalations Specialist

REMOTE, USA 

CUSTOMER OPERATIONS

SEASONAL / REMOTE

The Customer Support Escalations Specialist is a member of the Support organization with Bellhop, and leads and handles customer escalations resulting from product and service failures. This role brings authentic empathy, urgency, structure, and additional internal resources when necessary to fully resolve customer challenges that would otherwise result in a high level of customer dissatisfaction.

High level: This role is responsible for taking escalated customer situations and turning them into high-five experiences. The ideal candidate has experience working on a highly cross-functional support team, collaborating with teammates to solve complex logistical and service challenges.

To be successful, a strong candidate finds opportunities for efficiency, is a natural problem solver, and is capable of multitasking and supporting an array of complex customer problems. This inidual should be comfortable taking charge of high-stress situations, giving direction to customers, Bellhop Pros, and third-party vendors as needed to drive swift resolution to service incidents.

Basic Qualifications:

• • At least 3 years of customer service experience, preferably in an app-based marketplace or logistical space
  • Excellent written and verbal communication skills
  • Ability to work effectively in a fast-paced environment, managing multiple complex customer issues concurrently
  • High degree of organization and eye for detail: seemingly small details can make or break someone’s move day
  • Able to keep it real and have difficult conversations when necessary with customers, Bellhop Pros, third party providers, and internal stakeholders
  • Weekend and holiday availability in line with business needs

Responsibilities

• Escalations Management:
  • Own complex escalations end-to-end, from initiation through resolution, by developing and adapting action plans, collaborating with a cross-functional team, and keeping lines of communication open between impacted parties.
  • Support service failure response and coordination between the customer, Bellhop workforce (Pros), third party service providers, and internal Bellhop stakeholders as needed.
  • Set customer expectations and provide continual updates regarding resolution action plans and progress, both externally (to the customer) as well as to Bellhop internal stakeholders.
  • Seek guidance from senior managers as needed for higher complexity escalations with elevated risk of loss.
  • Provide process improvement recommendations for improving the customer experience.
  • Provide feedback to product managers and engineers based on learnings from customer engagements.
• Customer Review Management:
  • Execute the review management process.
  • Review and reply to public-facing customer reviews across business pages and platforms, including to Yelp, Google, Trustpilot, BBB, and others.
  • Lead and drive the internal review response process: identifying related orders, customers, and support tickets, investigating root causes, and attempting full resolution in a single response where possible.
  • Respond publicly to reviews in a tonally appropriate way that aligns with brand and voice guidelines.
  • Log and tag reviews appropriately to ensure full issue resolution and effective data tracking.
• Other Support Needs:
  • Assist with other support-related tasks and projects as needed.

Title: Customer Care Advocate

Location: Denver, CO and Remote

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.

About Customer Care

The Customer Care team is the linchpin of our world-class customer experience. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses. As a Customer Care Advocate supporting payroll at Gusto, you will guide our customers to payroll solutions, answering queries via phone and email each day.

Here’s what you’ll do day-to-day:

• You will provide exceptional customer service by interacting with small business owners to resolve inquiries via email, chat, and live phone shifts, the latter lasting up to 8 hours during periods of high inbound call volume.
• You will stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience.
• You will be able to perform your duties in a fast-paced environment, being able to adapt to change quickly in order to quickly resolve customer issues.
• You will be required to expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.
• You will work in close collaboration with other advocates as well as collaborate across the company in order to influence product development.
• You will be flexible in order to accommodate annual volume spikes ranging from December through March where we require additional weekend overtime and blackout periods for paid time off in order to provide the best service possible to our customers.
• You will be able to deliver exemplary customer service using a search first mentality.

Here’s what we’re looking for:

• 6 months – 2 years of work experience in a customer-facing role
• Preferred: 1 – 2 years experience in a contact center environment, and/or processing payroll
• A consummate teammate, ready to wear multiple hats, inspire those around you and work collectively while priding yourself in maintaining a professional brand and image.
• Self Starter: A proactive problem solver with incredible critical thinking skills, comfortable with a role heavy in customer interaction for a minimum of 24 months.
• Handles stress well: Conflict resolution skills and a personality that thrives in a dynamic environment.
• Reliable: Reference checks should reveal no attendance/tardiness patterns.
• Ethical: The demands of this position are not an excuse to abandon our values, but rather, an opportunity to reveal them to our customers.
• Great written and verbal communicator: Loves writing and talking about technical concepts to a wide range of audiences and understands the importance of listening to the customer before delivering service.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $20.20/hr in Denver & most remote locations. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified iniduals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Part-Time Student Support Assistant

locations

Home Office

time type

Part time

job requisition id

JR-014806

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an inidual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $15.72 – $21.97

If you’re passionate about building a better future for iniduals, communities, and our countryand you’re committed to working hard to play your part in building that futureconsider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a erse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

A Student Support Assistant (SSA) is a supporting inidual contributor that can answer general support interactions from the student throughout the student lifecycle. This inidual will demonstrate competencies while performing a variety of routine or standardized tasks, of limited scope. Scope of work may require cross-functional coordination and/or collaboration with WGU staff alongside on-job training within Student Support Services. The Student Support Assistant applies organization’s leadership principles and cultural beliefs, while understanding policies, practices, and procedures in the course of work to analyze and resolve learner issues. The SSA work directly impacts team objectives and contributes collectively to our service line goals. Daily tasks and work effect our student learner experience and their path of academic success.

Essential Functions and Responsibilities:

• Supports typically multiple content areas of the Student Lifecycle
• A specialist is in charge of answering student calls, listening to their concerns, and solving problems
• Coordinates cross-functional and/or collaborative efforts with internal staff to provide support to students
• Specialist will take inbound calls and has possible outbound conversations that address the needs of the learner. Additional steps may be taken, for example, escalating an issue to the appropriate department to satisfy the student experience and resolve their issues
• Assists student learner and staff with processes across the Enrollment and Student Lifecycle (eg. uncontacted lead management, mentor change requests, requests for contact, accessing internal contact information, a replacement laptop, student ID cards, student condolence cards and flowers, referrals to the Financial Support Fund)
• Assists student learner or staff in task processes, such as scheduling of appointments, unofficial transcript research and review, process updates, etc.
• Resolves student issues with a full understanding of WGU and student support platforms and systems, providing effective and quality support.
• Enforces student policies and procedures while dealing with student learners, which can include: proper greeting, verification, documentation, call control and efficiency requirements with minimal errors as well as providing accurate information and taking correct action as defined by WGU
• Conducts and manages proper case documentation procedures as defined by the department

Knowledge, Skill and Abilities:

• Proficient use of Salesforce workspace and Purecloud applications
• Adequate computer skills
• Ability to navigate different technological platforms
• Good communication skills, both verbal and written
• Proficient use and operation of personal computers and associated standard software, including Microsoft Office Suite and other office resources and equipment including phones, telecommunication systems, copy machines
• Demonstrates WGU leadership principles and cultural beliefs
• Ability to collaborate with colleagues inside the department
• Ability to keep a positive attitude with all members of WGU
• Able to accept and implement feedback from QA Coaching and in Supervisor one on one settings
• Willingness to learn and grow
• Ability to work in a fast-paced environment
• Demonstrates professionalism
• Ability to document interactions correctly
• Detail-oriented

Competencies:

Organizational Impact:

• Tasks are accomplished by following a defined standard or set of procedures to achieve day to day objectives to help reach SLA goals.
• The work performed is closely supervised and consists of tasks that are routine and well defined with specific instructions to achieve standardized solutions.

Problem Solving and Decision Making:

• Issues may arise and require inidual ownership to seek solutions that are readily available. There is a well-established and familiar set of activities and processes that will derive a solution.
• Responsibility in checking data and information for minor changes.

Communication and Influence:

• Good communication with learners and staff is essential.
• Updates and information that is provided or obtained may require further outreach to learners and staff.

Job Qualifications:

Minimum Qualifications:

• One (1) year administrative and/or customer service experience

Preferred Qualifications:

• Some college experience preferred

MUST BE ABLE TO WORK ONE THE BELOW SCHEDULES:

Schedule 1:

Monday: 2:30 pm 8:30 pm MST

Tuesday: 2:30 pm 8:30 pm MST

Wednesday: Off

Thursday: Off

Friday: 2:30 pm 8:30 pm MST

Saturday: 1:00 pm 7:00 pm MST

Sunday: 1:00 pm 7:00 pm PST

Schedule 2:

Monday: 6:00 am 12:00 pm MST

Tuesday: Off

Wednesday: Off

Thursday: 6:00 am 12:00 pm MST

Friday: 6:00 am 12:00 pm MST

Saturday: 10:00 am 3:00 pm

Sunday: 10:00 am 3:00 pm

Schedule 3:

Monday: 4:00 pm 10:00 pm MST

Tuesday: 4:00 pm 10:00 pm MST

Wednesday: 4:00 pm 10:00 pm MST

Thursday: 4:00 pm 10:00 pm MST

Friday: 4:30 pm 10:00 pm

Saturday: Off

Friday: Off

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to ersity.

Patient Service Representative (Remote)

• Remote
• Full time
• job requisition id 29823

POSITION SUMMARY:

The Patient Services Rep will be responsible for handling inbound and outbound communications for BMC’s Primary Care Practice. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management. They will document and relay patient information to the Practices as required by the Practice’s Guidelines.

This position is permanently remote. Qualified candidates must provide their own stable internet connection and a quiet and secure space to work from home.

Position: Patient Service Representative (Remote)

Department: Ambulatory Call Center

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• The Patient Services Representative communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.
• Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills.
• Utilizes established Practice guidelines to ensure patient issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation.
• Uses a computerized scheduling system to schedule/reschedule appointments
• Provides accurate and detailed information and updates patient records using Epic
• Provides detailed and clear confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging.
• Prepares patients for telemedicine visits by providing clear instructions for the use of phone and video in the place of in-person appointments
• Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care.
• Applies critical thinking skills to address any issues that fall outside of an existing protocol or process to meet the needs of the patient
• Attends scheduled training sessions regarding phone support, customer service, systems upgrades, newly acquired clinical systems, or other relevant training sessions, as directed by manager.
• Attends scheduled training sessions to learn to support additional ambulatory practices as directed by manager.
• Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.
• Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience.

JOB REQUIREMENTS

EDUCATION:

• A minimum of a High School diploma/GED is required
• Training as a Medical Assistant, Pharmacy Technician, or other relevant healthcare background, training and/or experience that will be provide the ability to understand and be fluent in medical terminology is also required.

EXPERIENCE:

• Experience in the medical field or as a call center or customer service agent is preferred.
• Experience should be equivalent to one of the following:
• Bachelor’s degree (related experience would be preferred but not required).
• Associate degree, Medical Assistant certificate or equivalent training plus at least 1 year related work experience or
• High School diploma/GED plus at least 2 years medical office or call center work experience required.

KNOWLEDGE AND SKILLS:

• Ability to explain complicated healthcare issues to patients with empathy and concern
• Ability to empathize with and coach the patient in navigating the healthcare system
• Effective interpersonal skills resulting in the ability to work with a erse group of professionals and personalities in a team environment
• Ability to handle challenging patient interactions and to remain resilient during times of high call volume
• Ability to work autonomously without the need for constant supervision
• Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications
• Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.
• Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel & Outlook)
• Ability to document work in a professional and efficient manner
• Must be punctual and present for scheduled shifts

Customer Accounts Specialist

Remote – Nationwide

R016070

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

The Customer Account Specialist performs Self Pay collection and customer service activities across the Revenue Cycle. Primary functions exist to facilitate recovery or resolution of patient balances while maintaining a high level of customer service via handling phone calls with patients.

Essential Job Functions:

• Outbound collection calls
• Answer patient questions regarding statements
• Accept payments and negotiate payment plans
• Meet collection goals as set by department leadership
• Coordinate with other Revenue Cycle departments as necessary to answer and resolve patient inquiries
• Gain proficiency in multiple systems to facilitate work
• Maintain a superior level of Customer Service

Job Experience:

• Less than 1 year

Requirements:

• High School Diploma, GED, or Equivalent Experience
• Ensemble associate to obtain CRCR certification within 9 months of hire.

Join an award-winning company

Three-time winner of Best in KLAS 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified iniduals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

Credit Coordinator – Remote

locations Remote

time type Full time

job requisition id R-102239

Job Posting:

Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.

Ferguson is currently seeking a Credit Coordinator to join our team!

Responsibilities:

• Manage a high volume of inbound calls with expectations of taking around 50 calls per standard shift
• Oversee a high volume of emails during a standard shift
• Perform a variety of data entry
• Process customer payments via Billtrust
• Investigate, approve, and request customer refunds
• Help customers with questions/problems on their account
• Identify the needs of customers and resolve issues

Qualifications:

• Credit experience of 1-3+ years
• Call center experience is a plus
• Ability to organize and prioritize work
• Effectively communicate in writing and verbally
• Be highly detail oriented and have outstanding interpersonal skills
• Ability to adjust work schedule in accordance with job objectives
• Possess strong and accurate data entry skills
• Perform basic math functions
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
• Ability to react well in a fast-paced environment
• Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.)

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more

Pay Range:

Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

$15.00 – $23.08

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified iniduals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Customer Experience Agent

Remote

Please note: All roles at Rhino are remote, and there will be no future in-office mandate.

Our mission is to give renters everywhere greater financial freedom to plan and enjoy their lives. Rhino has launched the industry’s first end-to-end deposit platform servicing all stakeholders in the rental ecosystem. Rhino is aggressively responding to the most pressing needs of renters and landlords alike and aims to service more than $45 billion in cash deposits and security deposit insurance for 43 million rental homes nationwide across the entire rental industry.

Our first product eliminates the need for a cash security deposit and puts money back in renters’ pockets with a technology-driven insurance product. With Rhino, millions of renters across the country now have the opportunity to save with our award-winning deposit insurance. In addition to our security deposit insurance, we also offer renters insurance. Our newest offerings include Rhino+, a cash deposit collection and compliance solution for landlords and property managers, and Credit+, which will provide renters at partner communities with a means to build credit through on-time rent reporting.

We’ve already saved hundreds of millions of dollars for renters and are trusted in over 2 million homes nationwide, and most importantly, we’re just getting started…

As a Customer Experience Agent, (and face of the brand), you’ll assume a critical role in supporting our Rhino customers in finding solutions for their Rhino needs. This is a fully remote position.

In this role you will:

• Respond to Rhino customer queries in a timely and accurate way via chat first then with email and phone call support.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints and reach out to provide assistance.
• Work cross functionally to share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their issues are resolved.
• Gather customer feedback and share with our Product, Sales, and Marketing teams.
• Assist in training junior Customer Support Representatives.
• Leverage internal knowledge base to quickly respond to inquiries.
• Understanding of service technology for fielding customer requests.
• Experience in a high transaction volume environment.

We’re ideally seeking:

• Experience working in Zendesk required, live chat preferred
• Strong communications skills specifically on the phone and in writing.
• An expert communicator in both small-talk & high-pressure moments.
• Must thrive in dynamic environments. Driven to grow and take on new responsibilities.
• True team player. Open to accepting feedback to ensure the team’s success.
• Strong attention to detail, organization skills, with an ability to stay focused on assigned tasks.
• Flexibility – We are disrupting an industry so changes to traditional processes should be expected.
• Insurance Licensing: In your first two weeks of employment, you are expected to study for the P&C Licensing course.

Additionally, we are looking for:

• High-level professionalism: Rhino Customer Experience Agents are strategic thinkers that understand the big picture of where the organization is going and how all the different parts are interconnected.
• Technical knowledge: As a customer service professional, a Rhino Customer Experience Agent needs to be familiar with technical and industry knowledge in order to help customers make informed decisions and troubleshoot any issues. Agents should be up-to-date on all product processes, product and service usage, and company policies.
• Tenacity: As a Rhino Customer Experience Agent, tenacity is required to get the job done thoroughly and accurately.
• Positive attitude: For Rhino Customer Experience Agents a positive attitude keeps everyone trying new things, feeling brave about brainstorming new ideas, and makes people feel excited to go to work with their co-workers.

Compensation & Benefits

Base Salary Range: $51,000 – $60,000

Rhino has partnered with a number of compensation benchmarking tools to determine competitive and fair market pay bands for our size and stage. Our goal is to ensure each employee is paid equitably and competitively while also maintaining a consistent and standardized methodology. Inidual pay decisions are based on a number of factors including qualifications for the role, experience level and balancing internal equity relative to other Rhinos. Base salary is just one part of our Total Rewards Package here at Rhino. In connection with this position, we also offer:

• Competitive cash compensation package including base salary, performance bonus, and other financial perks
• Medical, Dental, and Vision coverage (90% employer contribution) – eligible from your start date
• Unlimited PTO Policy, quarterly team recharge days focused on mental and physical wellness
• Generous Paid Parental Leave
• Stock option plan to give our employees a direct stake in Rhino’s success
• Bi-annual performance reviews and ongoing professional coaching and development opportunities with external partners
• Remote-first work culture with opportunities to collaborate as a team in person
• Opportunities to participate in ongoing ersity, inclusion and equity programming or join an ERG
• 401(k), HSA, Life & Disability Insurance Coverage ($0 employee contribution for additional insurances)
• Monthly lifestyle stipend to fit your needs (meals, wellness, co-working)

Rhino is committed to the principle of equal employment opportunity for all employees, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rhino are without regard to race, color, age, religion or belief, sexual orientation, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rhino has a zero-tolerance policy against discrimination or harassment based on any of these characteristics. This includes recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

Care Coordinator II – Member Engagement (REMOTE)

at Tia

Remote

Role Title: Care Coordinator II

Manager: Manager, Care Coordination or Lead, Member Engagement

Location: Virtual (Remote)

Hourly Rate: Starting at $18-20/hour, Depending on Experience

Availability: Full Time; Monday – Friday

Role Summary: As a Tia Care Coordinator, you will be every Tia member’s partner in their health and wellness journey- helping them navigate both the healthcare system and ensuring that they are getting a concierge-level experience at Tia. You’ll also partner with teams across the company to empower providers to focus on members’ care and support overall business needs.

Abilities:

• Interpersonal communication & empathy
• Working cross functionally
• Strongly adheres to process
• Creative & open minded
• Comfortable with a fast-paced environment and frequent change
• Can navigate ambiguity and e into new workflows without all processes
• Solution-oriented: Will seek answers to your questions, whether through SOPs or through other team members.
• Detail-oriented
• Relationship building
• Clear & concise communications
• Energized by metrics

Skills:

• Customer service skills
• Experience with patients on the phone, answering questions and routing calls as needed
• Proficiency in MS/Google Suite
• Willingness to learn new technologies & frameworks
• Developing processes where needed and driving for continuous improvement
• Experience with nuances of members requests, and able to effectively prioritize them
• Balancing multiple stakeholders including care team, members, and the business
• Experience working in a high growth environment and comfortability jumping into new processes
• Understanding of the healthcare ecosystem: past experience working with patients preferred

Responsibilities:

Day-to-day member communications – managing member questions & feedback, and resolving member concerns (chat & phone support).

• Triage member communications appropriately
• Manage inbound members messages, ensuring proper prioritization across various types of messages
• Ensure if we cannot answer the members’ needs that we connect them. immediately to someone who can i.e. urgent needs, clinical needs, etc.
• When performing any handoffs to another team member, do so by providing both the members and other Tia team members full context.
• Ensure each member’s message is responded in a personal, empathetic way while adding context and informing members about their options in their healthcare.
• Solution-oriented mindset — will work to ensure Tia can support all members requests, no matter how difficult.
  • Ensures all messages are responded within agreed-upon turnaround time, and ends every day with 0 outstanding action items.
  • Maintain a clean & organized chat queue with an ownership mentality.
  • Demonstrates accountability for chats.
  • Ensuring members needs get met and ensuring that if a member expresses concerns, that we follow internal processes to ensure they get addressed

Manage coordination of care

• Manage coordination of care across the healthcare system
• Act as a team, not a lone wolf, with care team to ensure efficient escalation of members needs, such as with external referrals to specialists
• Manage coordination of care within Tia’s ecosystem, working cross-functionally across different teams to ensure members needs are met.

Enable providers to focus on their highest impact work, by providing administrative support on key clinical process, including but not limited to:

• Scheduling appointments across all of Tia’s service lines
• Internal referrals for Tia services – i.e. primary care, acupuncture, therapy, massage, etc
• Follow-ups after urgent care visits
• Tech troubleshooting

Execute on core competency with respect to pod responsibilities and assigned inidual responsibilities.

• Find your superpower to double down on a key area of the care coordination job to execute on.

Operations Support Agent (Remote, US)

Remote

Full Time

Supply

Entry Level

Title: Operations Support Agent

About CharterUP

If you’ve been searching for a career with a company that values creativity, innovation and teamwork, consider this your ticket to ride.

CharterUP is on a mission to shake up the fragmented $15 billion charter bus industry by offering the first online marketplace that connects customers to a network of more than 600 bus operators from coast to coast. Our revolutionary platform makes it possible to book a bus in just 60 seconds eliminating the stress and hassle of coordinating group transportation for anyone from wedding parties to Fortune 500 companies. We’re introducing transparency, accountability and accessibility to an industry as archaic as phone books. By delivering real-time availability and pricing, customers can use the CharterUP marketplace to easily compare quotes, vehicles, safety records and reviews.

We’re seeking team members who are revved up and ready to use technology to make a positive impact. As part of the CharterUP team, you’ll work alongside some of the brightest minds in the technology and transportation industries. You’ll help drive the future of group travel and help raise the bar for service standards in the industry, so customers can always ride with confidence.

We’re a remote-first workplace, but we encourage collaboration and connection with hubs in Atlanta, Austin and Miami. CharterUP is looking for passionate and driven iniduals to join our team and help steer us towards a better future for group transportation. On the heels of a $60 million Series A funding round, we’re ready to kick our growth into overdrive and we want you to be part of the ride.

About this role

CharterUP is seeking Operations Support Agents to provide support to the operations team and 3rd party vendors across the US. The ideal candidate should have strong problem-solving skills, attention to detail, and the ability to work well under pressure

Compensation

• Annual base salary $60,000
• Comprehensive benefits package, including fully subsidized medical insurance for the employee and 401(k)

Schedule

• Shift 1: M-F 2:00 pm to 11:00 pm EST + weekend rotations
• Shift 2: M-F 8:00 am to 5:00 pm EST + weekend rotations

Responsibilities

The outcomes that the Enterprise Operations Leader in the charter bus industry is expected to deliver include:

• Audit upcoming trips and collect missing data.
• Respond to incoming vendor phone calls and emails.
• Negotiate and book LMTs (last minute trips) with providers.
• Resolve and escalate issues with vendors.
• Prepare weekly reports for the regional lead.
• Work with the L&CS team to resolve issues between clients and vendors.

Experience and Expertise

• Work well under high pressure.
• Ability to multitask and self-prioritize.
• Basic arithmetic skills.
• Strong work ethic with a drive to exceed expectations.
• Customer service or sales experience.
• Bachelor’s Degree or 4 years of related work experience.

Customer Support Associate

Remote – USA

WHO WE ARE

We help global organizations of all sizes better connect with their customers to build value-driven, authentic relationships. And we strive to replicate the same at Jebbit – building and maintaining value-driven, authentic employee and team relationships that accelerate company and personal growth.

We’re a team of lifelong learners. We like being creative and logical. And we celebrate accomplishments, big or small. Come see for yourself!

WHAT WE DO

We put our team members, customers, partners, and users first – always! Businesses use Jebbit’s best-in-class software to capture zero-party data at scale via quizzes and digital experiences that consumers genuinely enjoy engaging with and, get genuine value from.

WHY WE DO IT

The market is here! Traditional data acquisition methods, like 3rd-party cookies and 2nd-party data marketplaces, will soon be a thing of the past. We believe that businesses that build their own proprietary sets of consumer-first, zero-party data will win in the end – and we know that our software will enable them to do just that.

OUR VALUES

Be an expert beginner, take initiative, do what scares you, and care for the whole person.

On the Jebbit Support team we strive to be the differentiators that set our company apart from the rest. Each interaction with Jebbit platform users is an opportunity to exchange value and provide an experience that our customers won’t be able to find elsewhere. As a Customer Support Associate at Jebbit, you will be a key player in ensuring the success and happiness of all of our platform users and you will have the opportunity to make a major impact for our business as a whole!

We are an award winning support team and are looking for talented problem solvers to join our crew as we continue to grow! You are someone who’s unafraid to jump into messy problems to find solutions. You will spend a good amount of your time testing and troubleshooting within the Jebbit platform and will be expected to become a platform expert. If this type of work excites you then we’d love to hear from you!

Our target salary range for this role will be between $55-$60k annually, dependent on prior professional experience.

What You’ll Do:

• Answer inbound emails and chats from customers in a timely and professional manner
• Schedule Zoom calls with customers to walk through complex issues or provide live product training
• Provide customers with step-by-step guidance to resolve all platform related issues
• Show customers the value of the Jebbit platform in every interaction and educate them on new features and functionality
• Share customer feedback with Product and Engineering teams regarding platform issues or product gaps
• Research and troubleshot bugs to report them clearly with technical teams via JIRA tickets
• Meet or exceed performance metrics, such as response time, resolution time, and customer satisfaction ratings
• Fully address client’s concerns and provide follow up to ensure all of their needs are met
• Become a platform expert and create documentation for our Knowledge Base or update existing documentation when necessary
• Use a tagging system to classify and track customer tickets and issues
• Constantly build, test, troubleshoot, and innovate solutions and best practices in the Jebbit platform

Working Hours: Monday – Friday 9am – 5pm PST, occasional evenings and weekends

Who You Are:

• 1-2 years of experience in customer service or a related field
• Excellent communication skills, both verbal and written
• Ability to work independently and as part of a team
• Excellent problem-solving and critical-thinking skills
• Ability to empathize with customers and convey confidence
• Work with a sense of urgency and the ability to prioritize inidual tasks
• Solutions oriented mindset
• Comfortable learning new systems and processes at a fast pace
• Bilingual is a plus (Spanish, Japanese)

If you feel you don’t meet 100% of the qualifications outlined above, we want you to apply! We believe in hiring people, not just skills. If you have a passion to learn and are excited about what we are doing, then we want to hear from you.

WHAT WE OFFER

• High growth potential & career development
• Flexibility to work from anywhere
• Premier health coverage (medical, dental, vision)
• Equity
• 401K
• Flexible vacation
• Mental health & well-being benefits
• Parental leave (12-weeks, in conjunction with any Federal, State, National income replacement programs)

Company Overview

Lunar Rails is an agency based in Dubai specializing in the field of virtual assets, offering professional services to businesses located globally.

We are seeking a Crypto Operations Analyst to join our close knit and high performing team. Primary responsibilities will be working with the OTC Trading Desks for client order executions and servicing requirements. A secondary responsibility of this role will be staying on top of industry trends, providing research and insights to our clients. At Lunar Rails, we strive to stay ahead of the curve and remain up-to-date with the constantly evolving digital asset space. Our team keeps their finger on the pulse by regularly performing in depth research and analysis into market trends and staying abreast of news stories as they break.

This is a fully remote position, with the requirement to cover a North American time zone business hours. 9am-5pm EST or equivalent. Anyone outside of the US can apply.

We are only considering candidates that do our quiz: https://forms.gle/WCe1NPBSekgTXpUq7

Anyone who submits an application without doing the quiz will not be considered.

We consider applications from candidates who are looking for a career change, but who can display the necessary research, english writing/communication and mathematical skills. As long as you are able to pass the quiz, you will get a chance. There is no time limit to take the quiz. Start date for this position is in September.

For more information about us, visit: https://www.lunarrails.io/careers

Key Responsibilities

• Work as part of a global trading team based in multiple time zones - Must cover North American time zone business hours. 9am-5pm EST or equivalent
• Oversee and conduct trade execution and booking of client crypto orders
• Act as a liaison between company and customer for quality assurance – striving for best in class outcomes for all stakeholders
• Manage and maintain banking flows for fiat settlements
• Working with Finance, Operations, Compliance and Product teams to develop new products, internal controls and optimisation
• Assist in the design and implementation of business plans and procedures to drive growth and customer outcomes
• Help maintain daily operations, security, financial & professional services, supporting and adjusting as necessary across core functions
• Driving continuous improvement through innovation
• Design/implement key metrics and controls, building performance tracking systems for all product lines
• Produce reports on performance, trade activity and client engagement
• Market research, report writing and presentations of various topics related to our industry

Profile:

• Excellent at mathematics and algebra
• Excellent written and verbal Business English communication
• Excellent attention to detail, combined with strong communication and collaboration skills
• Excellent analytical, interpersonal and organizational skills
• Aptitude in decision-making and problem-solving
• Excellent interpersonal skills
• Ability to work independently and as a self-starter; adaptable and able to react quickly to changing business needs
• Inidual contributor, unafraid of rolling your sleeves up
• You are curious by nature and interested in making an impact - Belief that virtual assets are the future of payments and can change the world
• Keen with learning about Cryptocurrency & Blockchain
• Real passion & energy for the markets and a career in financial services
• Able to work autonomously in a distributed team
• Open to take salary in BTC
• Able to travel to Dubai for team meetings every quarter

Preferred qualifications

• Experience with Client Service
• Experience with exchanges, wallets or other relevant financial services
• Trading experience (responsibility for PnL, risk and analysis) - not just your Personal account
• B. S.or B. A. in accounting, finance, math, economics, business, engineering or other technical field
• Experience with Blockchain analytics tools
• Strong understanding of the cryptographic principles underpinning Blockchain technologies
• 2+ years of relevant work experience
• Background in crypto currency or FX trading
• Experience or knowledge of Trading and investment systems, Order Execution Management systems, Foreign Exchange dealer systems
• Experience of Google suite / analytics

Benefits:

• Fully Remote position - no more commuting to the office and work wherever you want (relative timezone)
• Budget for skill improvement and conferences
• 25 vacation days 1st year, 30 vacation days second year, with your local holidays added on top
• Fun industry to follow
• Some paid trips to Dubai and conferences

Salary and compensation

Benefits

📚 Learning budget

🖥 Home office budget

🥧 Pay in crypto

🚫 No politics at work

Argent is looking to hire a Customer Support Specialist to join their team. This is a full-time position that can be done remotely anywhere in Europe.

Title: Bilingual Insurance Agent

$1000 Sign-on Bonus

Location: Remote

The world has changed. Why hasn’t insurance?

Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.

Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.

We are looking for an experienced Licensed Insurance Agent to join our Operations team. In this role, you have the opportunity to connect with iniduals to provide important consultation for not only their home insurance needs but also other products such as auto and flood insurance. Best of all, this role requires no cold calling; you will receive qualified leads that are brought in from our Marketing team. You will help to develop the best policies to protect the insured’s home alongside building customized quotes to ensure they receive the best service possible.

A day in the life could include:

• Connecting with customers via email, text, and chat, to discuss home insurance options and quotes
• Taking inbound calls and make outbound dials from and to qualified leads that are provided by Kin
• Following up with all outstanding potential customers to answer their questions, address concerns, and sell the policy
• Assessing customer needs using targeted questions to figure out best policy
• Building custom policies for each customer using internal tools and systems
• Educating customers on the finer points of home insurance to ensure their best understanding
• Actively keeping current with industry changes and trends to remain competitive

I’ve got the skills but do I have the necessary ones?

• 2+ years of sales experience
• You possess a Property and Casualty (P&C) or Personal Lines (PL) license
• Highly motivated and target driven with a proven track record in a demanding sales environment while exceeding sales targets
• Excellent selling, negotiation and communication skills
• Prioritizing, time management and organizational skills
• Proficiency with different sales tools and CRM’s

Shift Requirements

Your flexibility allows you to work one weekend shift every 4-6 weeks and to work any of the following shifts: 7am-4pm, 8am-5pm, 9am-6pm, 10am-7pm (CST)

Shift times may be assigned based on need.

Oh, and don’t worry, we’ve got you covered!

• Medical, Dental and Vision Insurance
• Remote Work
• 16 days PTO, 2 Floating Holidays & Federal Holidays (Memorial Day, Thanksgiving, Juneteenth, etc.)
• Very generous equity package and 401K match
• Parental Leave
• Continuing education and professional development
• Disability and Life Insurance
• The excitement of joining a high-growth Insurtech company and seeing your work make an impact

About Kin

In an industry that hasn’t budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product we’re making that a reality.

Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don’t just accept difference we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics.

Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of erse skills, experiences and abilities.

#LI-Remote

Workers’ Compensation Claims Specialist

Job Number: 211983

As a workers’ compensation claims specialist, you’ll be responsible for handling lost time and indemnity claims in multiple state jurisdictions. You’ll have the opportunity to navigate workers’ compensation claims and be responsible for investigation, evaluation, negotiation, and settlement of claims. Additionally, you’ll prioritize and organize appropriate file direction while managing your caseload. In this role, you’ll be expected to obtain any applicable licenses within 90 days of being hired.

This is a remote position.

Must-have qualifications

• Bachelor’s degree or higher and a minimum of one year workers’ compensation claims experience
• In lieu of a degree, a high school diploma/GED or higher and a combined total of three years post-secondary education or insurance experience of which at least one year is in workers’ compensation claims

Preferred skills

• Multi-state workers’ compensation claims handling experience
• Experience handling California workers’ compensation claims a plus
• Ability to obtain and maintain licensing and state certification where required
• Knowledge of claims investigation techniques, compensability, insurance coverage and negotiations skills
• Demonstrated time management skills and ability to manage multiple priorities with accuracy and efficiency
• Strong analytical skills and attention to detail

Compensation

• $51,200 – $68,300/year
• Gain share bonus up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness& mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave &pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

#LI-Remote

Job

: Claims

Primary Location

: United States

Schedule

: Full-time

Employee Status

: Regular

Customer Care Representative (English & French Speaking)

Location: Remote

About Ruggable:

Ruggable is a Los Angeles-based, venture-backed, rapidly growing e-commerce startup that is disrupting the $7B rug industry and revolutionizing the market for residential rugs. Our patented 2-Piece Rug System allows you to remove the top layer of your rug and wash it in your home washing machine, offering an affordable, stylish and convenient solution for young families, pet owners, and busy iniduals. We’re a small, entrepreneurial team with big ambitions. We have a strong brand, established traction, and amazing advisors fueling our steady growth. This is an opportunity to get in at the ground floor and solve for complex challenges, while charting your own career.

Job Summary:

We are looking for bilingual Customer Care Representatives to join our Customer Experience team. This is an immediate and full-time opportunity to join our rapidly growing UK based team. We are looking for candidates who are fluent in English and French who will be the voice of Ruggable in the front lines, interacting with customers primarily via phone, email and chat. The ideal candidate is someone with prior experience working in customer service, has a positive attitude, and also thrives in a fast-paced work environment.

This role offers flexible working with the option to work in our London office, Birmingham office or remotely. We have big plans for Ruggable’s growth in the UK and Europe and this role is integral to our success. This is a great opportunity for a highly motivated candidate looking for training, career progression and to be part of a collaborative, high performing team!

What You’ll Do:

• Serve as the voice for Ruggable in the front lines, delivering excellent customer service experiences via email, chat and phone
• Track and meet KPI targets (service level agreement/first response time, quality, customer satisfaction, etc.)
• Take ownership of issues and put our Customers First to help resolve their problems
• Provide timely and thorough resolution to customer inquiries (common inquiries include: returns, cancellations, exchanges, tracking and status updates, product recommendations, etc.)
• Collaborate with other functions (Tech, Ops, Product, etc.) to maintain expert-status on knowledge of the products / features
• Communicate with management to escalate problems and recommend resolutions

What You’ll Need to Have:

Required:

• Fluent in French and English, both written and spoken
• Professional written and verbal communication skills
• Ability to process inbound customer requests via phone, email and chat
• Able to solve problems with empathy and patience
• Team player with a positive can-do’ attitude
• Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
• Must be a self starter and multi-tasker – while remaining responsible and detail-oriented

Preferred:

• Experience with e-commerce companies (i.e., websites + apps)
• Familiarity with Zendesk and Shopify
• Experience in customer care or customer service

At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a erse workforce and are committed to creating an inclusive environment for all employees.

If you are based in California, we encourage you to read this important information for California residents linked here.

To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.

Title: Lead, Voice of the Customer

Location: Remote

Headway is building a new mental healthcare system that everyone can access. We make it easy for people to find quality in-network mental health care by removing historic barriers faced by mental health providers, payers, and patients.

1 in 4 people in the US have a treatable mental health condition, but the vast majority do not get the care they need. The primary reason is cost: the majority of therapists do not accept insurance, meaning paying for therapy is prohibitively expensive for prospective patients. This is where we got our start Headway has built the first software-enabled network of therapists who accept health insurance, making it easy for therapists to grow their practices, and possible for patients to find quality care they can afford.

We launched in April of 2019 and are now powering 400,000+ appointments per month. To scale our vision, we’ve raised over $100 million in funding from a16z, Thrive, Accel, and Google Ventures.

Join us, and make an impact

About The Role

Headway is looking for an experienced CX Voice of the Customer (VOC) Lead to leverage customer support data to identify critical customer insights and develop recommendations for improvement with cross-functional teams. Our CX team is the tip of the spear that will make affordable healthcare a reality for millions, and you will be there to shape this experience. This is a unique opportunity in an industry that needs to be rebuilt.

As a CX VOC Lead, you’ll be tasked with understanding complex customer problems, designing data-driven recommendations, and influencing cross-functional stakeholders to implement recommendations that will improve the patient and provider experience and mitigate the need for direct customer support. As part of your fulfillment of these tasks, you will work closely with product, engineering, and data teams to build the processes and products that allow our customers to deliver and receive mental health care.

The person in this role is an operationally excellent analyst who’s adept at working in a fast-moving environment. You will play a key role in improving the foundation that allows us to deliver on key metrics like contact rate, CSAT and Time to Resolve (TTR). As a VOC lead, you will build a long-term strategic vision for our Voice of the Customer program and work with the CX team to pursue Headway’s vision for the best-in-class provider and client experience.

What you’ll do at Headway

• Create and evolve a systematic program for sharing the voice of customer, loyalty drivers, emerging member problems, and customer experience interaction principles
• Deliver impact, as measured by changes to contact rate, core CX metrics, processes and policies, as well as the product development roadmap
• Build and maintain interactive reports and dashboards from multiple data sources to illustrate customer insights, track the impact of cross-functional initiatives and support informed, customer-centric decisions across the business
• Regularly conduct ad hoc deep es on tickets, survey results, qualitative and quantitative data etc. in order to understand the user journey and the CX support experience
• Investigate complex issues to determine root cause of technical failures and customer dissatisfaction
• Act as the key CX functional stakeholder in new initiative development with cross-functional teams
• Partner closely with Headway Engineering, Product, and Design teams to influence customer-centric product decisions through key customer insights, solution recommendations, business cases and action plans
• Represent the Voice of the Patient/Provider in the room and leverage multiple data sources to ensure feature enhancements, roadmap prioritization, and product builds are designed with first-hand knowledge of our customers
• CX owner of the CX Product Feedback model with a focus on efficiency and quality
• Collects agent-driven feature recommendations, quantifies impact, and drives adoption with EPD team
• Provide real-time insights on customer reception and opportunities during new, company-wide launches

You’d be a great fit if

• You have 6+ years combined experience in VOC and Customer-focused analytics and/or consulting. Experience at a high-growth startup is a must.
• You have a deep passion for the customer experience with a proven track record of driving innovation and optimization in a fast-paced tech environment
• You’re a highly analytical and creative problem solver: you dig into challenges, quantify them, and create handmade solutions
• You can connect the dots with a data-driven approach to optimize the customer experience and can tell a compelling story to drive implementation
• You have a history of creating and implementing initiatives to improve contact rate, customer effort and customer satisfaction
• You thrive in ambiguity, and seek out opportunities to e into unfamiliar challenges, drive towards outcomes, and shape strategy.
• You have a strong understanding of CX metrics, processes and tools
• You are a natural builder and enjoy the challenge of figuring something out for the first time
• You are an expert at collaboration and can proactively partner across teams while holding them accountable for business results.
• You are a systems thinker and are inclined to think about how to solve problems with product and automation.
• You’re an excellent communicator and can build rapport with Headwegians junior to exec level

We believe a team’s strength is in its people, and we cannot achieve this mission without a team that reflects the ersity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway employees work remotely across the US, with the option to work from our NYC HQ.

Headway is committed to the full inclusion of all qualified iniduals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Home Loans Customer Service

remote type Remote Eligible

time type Full time

job requisition id R27996

Discover. A brighter future.

We offer 100% remote, combo, or on site – it’s your choice!

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Our next class starts on July 10th, 2023.

We post all our jobs in Eastern Standard Time- we’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:

Available Shifts:

• (DE, MD, PA, NJ, & OH) START times of 11:00 AM, 1:30 PM and 2:30 PM EST
• (UT) START times of 9:00 AM, 11:30 AM and 12:30 PM MDT
• (AZ) START times of 8:00 AM, 10:30 AM and 11:30 AM MST

Note: Shifts are Monday- Friday with weekends as assigned

What You’ll Do

• First point of contact for general inbound calls and will scrub inbound and outbound leads prior to Borrower being transferred to initiate application

How You’ll Do It

• Collect documents required to render an initial credit decision.
• Validate data entry points and issues required loan disclosures.
• Handle customer inquiries on account status and requirements, triages technical questions.
• Pre-qualify customer loan inquiries.
• Review and request data to adhere to regulatory requirements.

Qualifications You’ll Need

The Basics

• H.S. Diploma or GED
• In lieu of education, 2+ years of experience in Customer Service or mortgage related position

Bonus Points If You Have

• 1+ years of experience in Customer Service or mortgage related position
• Call Center Experience

Discover Home Loans Only

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on Discover Financial Services’ review of your criminal history, credit report, information available through NMLS, and any other information relevant to a determination by Discover Financial Services that you demonstrate financial responsibility, good character, and general fitness for the position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with Discover Financial Services, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with Discover Financial Services. Your continued employment in this position with Discover Financial Services is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Please carefully review the information you provide to Discover Financial Services for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.

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A credit screening may be required for some roles within Discover Home Lending.

Compensation:

The base pay for this position generally ranges between $17.50 to $23.69. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at MyDiscoverBenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a erse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Title: Customer Support Specialist

Location: REMOTE

Our Support team operates as the first point of contact for the Roadie community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. This team operates 24 hours/7 days per week. Customer Support Specialists work full time on a 4-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.

What You’ll Be Doing

• Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
• Address all customer concerns politely, using active listening skills to understand and confirm the information
• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Proactively monitor in-progress deliveries and take corrective action when necessary
• Manage non-standard delivery situations with professionalism, empathy, and urgency
• Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
• Collaborate with team members from various Roadie departments to ensure seamless delivery experience

What You Bring

• A combination of sales, or customer service experience, optimally with a technology or logistics company
• Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
• Able to quickly and efficiently problem solve and troubleshoot
• Comfortable with a fast-paced environment and changing requirements
• Proactive and able to comfortably navigate through uncertainty and ambiguity
• Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
• Fluency in Spanish, a plus!

Why Roadie?

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right – Roadie will contribute directly to your existing student loans!)
• Generous PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• The technology you need to get the job done