Customer Support Specialist

Job Locations US-Remote US

ID

2023-1768

Category

Corporate

Position Type

Regular Full-Time

About Us

Mixing technology, data, and first-in-class innovation, EagleView is not only leading the property data analytics market, but also changing lives along the way.Come join us and make great things happen!

EagleView is a fast-growing technology company driving game changing innovation in multibillion-dollar markets such as property insurance, energy, construction, and government. Leveraging 17 years of the most advanced aerial imaging technology in the world, along with the most recent advances in machine learning and AI, EagleView is fundamentally transforming how our customers do business.

At EagleView, we believe that making our culture engaging and empowering are keys to success. Our social, athletic, and wellness opportunities are plentiful; and the growth, education, and potential of employees is a top priority, making EagleView a Best Place to Work for more than five years running.

Overview

EagleView is looking for a quality-focusedCustomer Support Specialistto join our supportive and fun team. Our Customer Support team answers questions over email, live webchat, and on the phone about general account information, billing, and order statuses. Specialists are empowered to resolve almost any of our customers’ concerns with a focus on first call resolution. We focus on training from the beginning, and we give our team members the tools they need to succeed long-term. EagleView is a dynamic, growing company with a tremendous amount of opportunity for motivated employees. Join our Customer Support team and learn our business from the ground up. The sky is the limit!

Responsibilities

Answer inbound calls, emails, and chats from potential customers and existing clients

Qualifications

Must be at least 18 years of age

Company Provided Equipment

Laptop

Recommendations

Preferred Qualifications

Familiarity with CRM software; Salesforce

Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You acknowledge that you can perform the essential functions with or without reasonable accommodation. The noise level in the work environment is usually moderately reserved. The work environment is primarily indoors. The position requires little to no travel.

This job description is not an exclusive or exhaustive list of all job functions that a workforce member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

EEO Statement

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All Fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan;Health Savings Account and Health Reimbursement Accounts; Life Insurance; Employee Assistance Program. This is a full-time remote position with a base compensation of $17.00 per hour.

EagleView and its subsidiaries are committed to leveraging the talent of a erse workforce to create opportunities for our business and our people. EEO/AA Minority/Female/Disability/Veteran.

Eagleview is an Equal Opportunity, Affirmative Action and E-Verify Employer, committed to a erse workforce.

Bilingual Customer Experience Associate (Remote)

Department:I-Customer Service

Consumer Safety Technology (CST) and our family of brands have helped millions of iniduals to live and drive responsibly. We provide products and services to consumers and program monitoring authorities to effectively deter impaired driving and support iniduals as they navigate the license restoration process. We are the largest provider of Ignition Interlock Devices (IIDs) in the United States and the only company working to assist iniduals in successfully navigating the often daunting DUI process.

We hire people who we expect will produce exceptional results, deliver amazing service to our clients including customers, attorneys, state associations and more, and inspire positive change within the company.

Job Summary:

A Bilingual Customer Experience Specialist is responsible for handling a variety of inbound customer interactions to assist our current customers with questions related to their Intoxalock ignition interlock device. The key objective in this role is one call resolution and educating our customers on regulations pertaining to their IID requirements/needs.

Duties and Responsibilities

• Effectively manage large amounts of incoming customer interactions both English and Spanish.
• Identify and assess customers’ needs to achieve satisfaction.
• Reliably adhere to assigned schedules with punctuality.
• Ability to type and talk at the same time in a fast-paced environment.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Process customer payments as required.
• Handle customer complaints; provide appropriate solutions and alternatives within the employee’s abilities.
• Keep accurate records of customer interactions.
• Follow communication procedures, guidelines, and policies.
• Ensure customers have the best possible experience.
• Upsell latest products or services.
• All other duties as assigned.

Job Requirements:

• Fluent in both English and Spanish (written and spoken)
• High School diploma or GED
• Customer service experience
• Successfully pass all assessments throughout the training period with any ongoing training.
• Maintain quality, expediency, performance targets and good attendance.
• A strong sense of accountability and work ethic with the ability to manage work independently.
• Superior judgement and critical thinking skills to make a well evaluated decision regarding state regulations and company operating procedures.
• Excellent oral and written communication skills.
• Strong computer skills
• Positive, resilient, consistent, customer-centric attitude.
• Patient, team-oriented demeanor.
• 2+ years of call center or help desk environment preferred.
• Open availability to work an 8 hour shift, including nights and some weekends

Why you should apply to be a Bilingual Customer Experience Associate at Consumer Safety Technology:

• Pay Rate: $19.00 – $25.00+ per hour
• Uncapped earning incentive
• Permanent work from home position
• All computer equipment provided
• Full Time
• Voted Top Workplace & Top Workplace for Working Parents!
• A comprehensive and highly competitive benefits package
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • 401K
  • Paid Holidays
  • Paid Time Off
  • Paid Emergency Time Off
  • And more!

Equal Opportunity Employer

It is and will continue to be the policy of Consumer Safety Technology LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of inidual qualifications and regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or their status with regard to public assistance.

Customer Service Claims Coordinator Life, Waiver, & Annuity Claims

remote type

Hybrid – In office as needed

locations

Remote – United States

time type

Full time

job requisition id

R000102008

We understand that nobody majors in insurance while they are in college, and that limited knowledge of insurance should not impact your qualifications for our available positions! Guardian will work with you to build the tools and skills you need to succeed in this exciting and challenging career!

Guardian is seeking iniduals with educational ersity or relevant work experience to fuel our dynamic work environment. Inidual Market Claims is responsible for fair and proper evaluation of life, annuity, and life waiver of premium claims from the initial claim notification to claim determination. If you want a rewarding career that will provide you with ongoing growth and development, please continue reading.

You are

• Someone that works well in a team as well as independently. You have exceptional attention to detail as well as excellent written and verbal communication skills. Able to manage several priorities all with a positive and supportive attitude.

You will

• Learn various claim handling concepts and high-quality service standards in a collaborative team environment.
• Be responsible for detailed fact gathering, claim file creation for multiple business isions, and management of incoming/outgoing customer correspondence.
• Learn concepts related to medical, legal, occupational, and financial aspects of life, annuity, and life waiver of premium claims.
• Proactively support coworkers by taking ownership of various responsibilities to ensure a balanced workload across the team.
• Strive to solve complex problems, making quick but thoughtful decisions to resolve client issues.

You have

• A college or university degree or the equivalent work experience.
• An interest in providing quality internal/external customer support.
• Proficient with Microsoft Office products, including Word, Excel, and Outlook.

Salary Range

$39,370.00 – $59,050.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by erse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose to inspire well-being we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
• Dental plan
• Vision plan
• Health care accounts flexible spending, health reimbursement, and health savings accounts
• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage
• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)
• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health
• Wellness programs, including fitness program and equipment reimbursement
• Child, adult, and elder back-up care support through Bright Horizons
• Adoption assistance
• College planning
• Tuition reimbursement
• Student loan assistance
• Commuter benefits in select metropolitan areas

Justice, Equity, Diversity & Inclusion (J.E.D.I.)

• Employee Resource Groups that advocate for inclusion and ersity
• J.E.D.I. certification and training programs
• Matching gifts/volunteering

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Guardian is committed to providing access, equal opportunity and reasonable accommodation for iniduals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Enrollment Specialist Remote

locations: Phoenix, AZ Remote

time type: Full time

job requisition id: R-100364

Job Description:

Sharecare is the leading digital health company that helps people no matter where they are in their health journey unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize inidual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each inidual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary:

Under the general supervision of an Operations Manager has the primary responsibility of ensuring the population’s understanding of the program and setting the members’ expectations of and access to the services provided. Provides assistance to the program team members and performs clerical work as required. The position requires excellent communication, customer service, and sales skills, as well as the ability to build trust and credibility while working independently, exercising sound judgment and initiative.

This is a remote position that can work from home anywhere in the US. Successful candidates will be assigned one of the following shifts: 10:00am-6:30pm Central, 10:30am-7:00pm Central, or 11:00am-7:30pm Central.

Essential Functions:

• Telephonically communicates and engages members into the programs by effectively building trust and credibility while receiving inbound and making outbound calls.
  • Inbound: Appropriately greets members by customer specific plan.
  • Outbound: Self identifies name, programand customer/employer group. Screen requests and telephone calls, directing them to the appropriate iniduals.
• Possesses solid knowledge of the programs and services and sets the expectations of service with members.
• Accurately collects inputs and updates data provided by members into the CIS in a timely manner.
• Facilitates communication and requests among disease program team members, Sharecare central operations and market-based colleagues, and health plan providers and members.
• Provides administrative support to the Customer Care Center care enhancement program.
• Initiates and maintains a variety of complex files and data records utilizing various software applications, including the electronic medical record.
• Other duties as assigned.
• Prepares and processes data of a sensitive nature while maintaining confidentiality.
• Is sufficiently cross-trained to provide administrative support to all members of the team as needed.
• This position requires a responsive, committed inidual who recognizes the impact of the health care delivery system on the clinical and financial outcomes to the member population.

Qualifications:

• GED or High School diploma supplemented by technical medical knowledge, and/or computer courses.
• College course work is desirable.
• A minimum of three years’ experience in the customer service and sales driven environment and/or customer service in a related healthcare field preferred.
• Possesses computer competencies to include word processing, spreadsheet, graphics, and database management.
• Strong computer skills and ability to navigate through multiple programs, comfortable working with dual screens, and solid understanding of Microsoft Office programs.
• Language Skills: Ability to communicate with members, colleagues, physicians, and plan representatives.
• Effective oral, listening, and written communication skills.
• Math Ability: Ability to add, subtract, multiply, and ide into all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of variables while re-directing to appropriate resources.

Pay Rate:

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Support Specialist

Remote

About TalkingPoints

TalkingPoints is an award-winning education technology non-profit organization with the mission to unlock the potential of low-income, underserved families to support their children’s learning by partnering with their children’s schools. We are building a one-of-a-kind product in the market, a multilingual family engagement platform that connects families and teachers using human and artificial intelligence powered, two-way translated messages and personalized supports eliminating language, time limitations, and know-how as barriers to school/family connection.

Millions of teachers and families are using TalkingPoints in their classrooms, schools and districts across the United States. TalkingPoints works with key school district partners such as Seattle Public Schools, Boston Public Schools, Buffalo Public School, Wake County and NYC DOE. We have won awards from NYU, MIT, Google, Forbes and are backed by Google, Eric Schmidt, AT&T, Cisco, and Stanford University to name a few.

TalkingPoints is at a critical inflection point in the organization’s growth. We continue to see exponential growth in both our user base and our own internal structure. It’s an important time to join our team and build on our momentum and ability to support students and families during this critical time in which education equity gaps are more concerning than ever. Learn more.

Diversity: we celebrate it, we support it, and we thrive on it!

The opportunity

As a Support Specialist, you will report to the Manager of Support and will have the opportunity to support educators and families on the TalkingPoints platform. This role requires strong problem-solving skills, excellent communication abilities and deep understanding of our product and services. Additionally, you will work closely with the management team to identify and assess potential areas of growth within the team’s operations, aiming to drive continuous improvement and evolve the support function. This a full-time position with a start time of 8am ET.

You’ll work closely with a small but supercharged, tightly-knit, mission-driven team, focused on driving family engagement in support of schools, teachers, and families. You will:

• Respond to customer inquiries, concerns, and complaints with empathy and patience, ensuring a high level of customer satisfaction
• Communicate regularly with product, partnerships, sales and engineering teams regarding user issues and themes to be sure they can be effectively addressed
• Provide outstanding customer support via various channels (email, chat, social media, video call)
• Provide valuable feedback to internal teams based on customer interactions, contributing to product enhancements, process improvements, and overall customer experience
• Develop a deep understanding of our products and services to provide accurate information and guidance to customers and internal team members.

Who you are

• You have 3+ years of experience in online customer support or a related field, demonstrating a track record of delivering exceptional customer service.
• You have a thorough attention to detail required to identify and help solve user problems.
• You have a proactive nature with the ability to take initiative, identify opportunities for improvement, and implement solutions proactively.
• You have strong written and verbal communication skills, with the ability to communicate effectively across different departments and with customers of varying technical backgrounds.
• You must be a quick learner and able to get up to speed quickly during our fast-paced onboarding as well as learning on the job.
• You are bilingual, preferably in Spanish.
• You are a strong team-player: we work as a small, tightly-knit team and you should be self-starting and motivated to build things.
• You have a strong commitment to our mission and using technology to make a difference.
• You must have or be willing to undergo a background check that is necessary for working with student data.

Nice to haves:

• Proficient in using customer support software, ticketing systems
• Experience with U.S.-based K-12 education systems
• Experience in or empathy with communities we serve (e.g., underserved populations, education, immigration, bilingual and/or multicultural environments)

Overall fit with our org culture – we look for team members who are

• User and mission-oriented: we are devoted to our mission with empathy towards the communities we serve.
• All-in together: we go above and beyond the job description, working together as a team.
• Agile & action-oriented: we get things done, knowing that our progress is urgent to our communities.
• Always Learning: we are always learning, with a growth mindset, to reach our full potential.
• Boldly Courageous: we take risks in order to achieve big things.
• Resourceful: We are creative, solution-oriented, and scrappy.

What we offer

• An incredible opportunity to build a mission-driven, rapidly growing startup tech nonprofit
• Competitive salary, full coverage health insurance, benefits, and unlimited time off
• 401K match
• Annual professional development benefit
• Flexibility to work remotely
• Fun, smart, dynamic, motivated team focused on working together to transform family engagement to serve the families who need it most

Location

Remote

Employment Type

Full-Time

Director of Customer Experience

Director of Customer Experience

As a Director of Customer Experience at Alma, you’ll be responsible for designing, building, and growing a scalable support function. You will coach and support CX managers and inspire the entire support team. You will leverage your expertise to partner on building systems and processes that scale and work cross-functionally to deliver an exceptional experience to our members. Internally, you will create an inclusive, equitable culture, empowering each inidual on our CX team to do their best work in an encouraging environment.

You will work closely with key departments across Alma Product Management, Data, Marketing, Community and especially our Operations department, the engine behind our core offering.

Our CX function is like no other insurance, especially mental health benefits, is complex. Scaling our support will require sharp operational skill sets, a curious mind, and high cultural competency. Our Customer Experience team is committed to helping our members provide quality care and supporting those seeking care to be equipped and empowered with the information they need to navigate their mental health benefits.

As a leader of this team, you’ll be instrumental in Alma’s ability to make it easy to find high-quality, affordable mental health care.

What you’ll do:

• Lead and manage the support function on the Customer Experience team, including managing Customer Experience Managers, and a team of 60+ remote employees
• Partner with Customer Experience leadership to identify operational bottlenecks and trends, using data and analytics to prioritize work, design process changes, and optimize existing workflows for continued growth
• Collaborate cross-functionally to surface qualitative and quantitative trends to enable the broader Alma organization to deliver an exceptional experience to providers and clients
• Define high standards of quality and equip and empower the team to deliver on those standards
• Create, lead, and foster team engagement initiatives that are inclusive and growth-oriented

Who you are:

• You have 6+ years of experience managing a multi-layer team (managing managers), including developing strong leaders underneath you, with a demonstrated commitment to equity and inclusion
• You have 8+ years of work experience in customer experience and customer success, ideally at a high-growth startup
• You have strong analytical skills, with experience structuring data in Excel, leveraging BI tools (like Looker), and can break down complex issues into structured frameworks and actionable insights to rally stakeholders and your team to take action
• You are comfortable with tech, often an early adopter, and have extensive experience with CRM tools. Experience with Zendesk and/or Salesforce is a huge plus
• You have cultural humility, can build relationships across differences, and have excellent interpersonal communication skills
• You are passionate about our mission and the future of mental healthcare
• You are a highly organized team player with excellent communication skills and a customer-centric attitude
• Prior experience in healthcare, specifically mental health, is a plus, but not required

Benefits:

• We’re a remote-first company
• Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA & HSA plans
• 401k plan (Roth and traditional)
• Free Alma platform access
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend to power your wifi, lunches, coffee, etc
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• Free EAP access through LifeWorks
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 9 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
• Unlimited PTO

Salary Band: $155,000 – $175,000

Medical Scheduling Coordinator – Remote

Location: Brewster, New York; United States

full-time

About Us

Welcome to Akumin! As a leading provider of radiology and oncology services in the United States, we are dedicated to improving the diagnosis and treatment of patients through the use of advanced technology and expert clinical and operational knowledge. Our network of owned and operated imaging locations offers a range of outpatient diagnostic procedures, including MRI, CT, PET, and more. In addition, we provide a full suite of diagnostic imaging and cancer care services, including radiation therapy, to over 1,000 hospitals and health systems across 48 states. Our goal is to make healthcare more efficient and effective for both patients and providers. Thank you for considering a career with us!

Benefits Offered Depending on Eligibility:

• Medical, Prescription, Dental & Vision
• Savings and Spending Accounts: HSA & FSA
• Company Paid Life Insurance, AD&D and Disability
• Supplemental Life Insurance and AD&D
• Employee Assistant Program
• Retirement Plan and Company Match
• Paid Time Off: Vacation, Sick, & Holiday
• Additional Voluntary Benefits!

Job Responsibilities

The Scheduling Coordinator answers incoming calls and makes outgoing calls to schedule appointments and pre-register patients for Alliance Imaging sites nationionwide. Determines the needs of other calls and transfers to the appropriate personnel and ensures every customer receives the highest level of customer service.

Specific duties include, but are not limited to:

• Makes outgoing calls and receives incoming calls to schedule appointments and pre-register patients based on the daily Task List.
• Follows prescribed list of questions and provides standardized responses to get and give information during scheduling/pre-register calls.
• Determines needs of customers’ incoming calls on the automated call distribution system and transfers to appropriate personnel to meet their needs.
• Completes any additional job duties given by the Scheduling Manager or Scheduling Lead.

Position Requirements

• High School Diploma or equivalent experience required.
• 1-2 years experience in medical or related field required.
• Able to work with multi-phone systems, computers and general office equipment.
• Must have good communication and interactive skills to work with Patients, Physicians and Team Members.
• Medical scheduling experience preferred.
• The COVID-19 vaccination is/may be a condition of employment.
• All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.

Standard office environment.

More than 50% of the time:

• Sit, stand, and walk.
• Repetitive movement of hands, arms and legs.
• See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

• Stoop, kneel or crawl.
• Climb and balance.
• Carry and lift 10-20 pounds

Residents living in CA, NY, Jersey City, NJ, WA and CO click here to view pay range information

Customer Care Agent

• Remote Worldwide
• Full-Time

We’re growing rapidly! Do not miss the opportunity to be a part of our global team as our Customer Care Agent.

About us:

At iVisa we believe that traveling should be simple. That’s why over 1.1 million travelers have chosen us to facilitate their photos, passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 100% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!

The Global Customer Care Agent role at iVisa is one of utmost importance. This person will be responsible for providing expert solutions to every customer that leaves a review for iVisa on external sites and make sure that they have the best experience possible. At iVisa we take our Customer Experience very seriously, which is why we are looking for the best talent that will own the customer’s journey and will leave no stone unturned until the customer is happy.

What would you do?

• Seek to improve customer satisfaction with each interaction/review/comment.
• Provide support to your assigned customers via Intercom (chat and email) and calls via Aircall throughout the shift.
• Work side-by-side with processing agents
• Prepare reports as needed from your daily tasks
• Keep a daily register of the cases reviewed
• Provide public and private replies to each case and document insights from each interaction/review/comment.

What are we looking for?

• Want to grow in iVisa and go the extra mile to learn and provide the best service to our customers.
• Have excellent communication skills and the ability to generate empathy.
• Are empowered and full of energy to challenge the status quo.
• Are open to taking on new challenges and working in an environment of constant change due to our accelerated growth.
• Want to be a fundamental part of building the team and the foundation for the iVisa experience
• 6 months in bilingual customer service.
• Advanced English.

What we offer?

• Remote-first: work from everywhere.
• Work in a hyper-growth, dynamic, and international environment. Run in a highly tech-minded company with top of line tools.
• The opportunity to help build a company that will continue to redefine the travel industry.
• Transparent company culture with flat hierarchies (and super cool coworkers).
• Lots of responsibility and a real chance to make an impact.

iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition.

Manager, Customer Support

Remote or In Office 

PointClickCare – Customer Operations

Full-Time

Remote

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

We are looking for candidates in both the U.S. and Canada

Position Summary:

The Manager, Customer Support, will lead and inspire a team of customer-focused Solutions Analysts to deliver a world-class customer service experience. You are entrepreneurial, energetic, and have a passion for delivering amazing experiences. You will oversee the day-to-day operations of the team, provide coaching and mentoring, and ensure that effective processes are in place to provide excellent and consistent service quality to our customers. You will be a project manager for process, tools, and systems improvements and the implementation of those changes in the department.

This position will report to the Senior Manager, Customer Support.

Key Responsibilities:

· Manages a Customer Support team consisting of Solutions Analysts and Sr. Solutions Analysts with the mindset of Customer Satisfaction

· Oversees the day-to-day operations, ensure departmental objectives, key performance indicators (KPIs), and expected productivity levels are achieved

· Fosters a positive work environment and supports continuous learning

· Coaches team members and encourages personal development

· Cushions customer escalations and solicits customer input

· Identifies, develops, and communicates change management and process improvement to ensure team member’s understanding and adherence

· Support the recruitment of new team members and ensures strong enablement

The ideal candidate:

· Proven business experience in a Customer Support environment with experience in Management or Leadership role in a SaaS/tech organization

· Strong knowledge in skilled or assisted living healthcare industry

· Ability to manage in a fast-paced environment

· Strong communication skills – both verbal and written

· Uses data to drive team results with the end goal of Customer Love

· Ability to problem solve and be a forward thinker

· Great attitude and work ethic, strong team player

Good to have:

· Experience with PointClickCare system

· Long-term care setting experience a plus

· Experience with Knowledge-Centered Support (KCS) / Knowledge Base use

· Workforce Management experience

· Experience with multiple sources for case creation by customer: phone, webform, chat, etc.

#LI-Remote #LI-JD1

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact: should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Customer Support Representative, Carrier (Remote)

Job category: Operations

Requisition number: CUSTO002364

Full-time

Remote United States

Description

At Truckstop, we have transformed the entire freight-moving lifecycle with our SaaS solutions. From freight matching to payments and everything in between, we are the trusted partner for carriers, brokers, and shippers alike.

We lead this industry forward with our One Team mindset committing to principles such as assume positive intent, have each other’s back, and be your authentic self. Our drive for greatness produces high expectations, yet our regard for humans is even higher.

Join a team of brilliant minds and generous hearts who care deeply about other’s success.

Position Summary:

This position is considered RMIS front line in which the partner interacts with customers in response to questions and problem solving, with the intent to end the call with a satisfied customer. The position spends more than 75 percent of the workday in direct customer service contact via telephone, email, and chat.

Essential Job Functions:

• Provide information to customers by verifying their request; answering questions; and aiding assistance. Communicate with customers using established phone and email/chat etiquette.
• Find a satisfactory solution to a given problem per standard operating procedures. Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up as needed to ensure resolution. Possible behavior modification on the side of the employee to calm a customer as needed.
• Verify company information via governmental websites and company policy, in order to set up and maintain accounts on a daily basis.
• Troubleshoot with customer if customer is having website problems. Forward call to Tier2 Tech Support if unable to assist.
• Ensure systems are accurately updated with client information.
• Analyze existing insurance documents/data and determine if the new insurance document requires updating.
• Review insurance data for deficiencies or errors and make proper verification as needed.
• Contact insurance agencies and carriers to obtain updated certificates of insurance.

Position Requirements:

• High school diploma or equivalent
• A minimum of 2 years previous experience in a similar role is preferred
• Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
• Ability to become familiar with company products and navigate systems in a reasonable amount of time
• Ability to communicate effectively verbally and in writing
• Ability to understand, problem solve and respond to a customers’ needs in a timely manner
• Ability to perform detailed, accurate data entry and meticulous attention to detail
• Ability to multi-task, prioritize work and manage own time to meet department goals and deadlines
• Ability to maintain cooperative effective working relationships within company
• Support a team environment, focused on the greater good and eager to pitch in to help when needed

Title: Customer Support Representative

Location: US National

Remote

ABOUT ONEHOPE

We started ONEHOPE with a mission to use the power of a bottle of wine to bring people together to serve and celebrate the world. We wanted to create a brand that stood for something great and we wanted to build a team that felt like a family. Today at ONEHOPE we create thoughtfully crafted wine and products that all produce a quantifiable social impact. We have spent 12 years building something very special and today we are looking for someone to join our growing team.

We are recruiting someone to join our Community Development team that is relentless at fulfilling our mission. At ONEHOPE, we come together to solve the world’s problems with a revolutionary product and community. If you thrive in an environment of do-gooders, innovators, and hard workers, come join us at ONEHOPE.

SUMMARY

The Customer Support and Care Teams report into the Executive Director of Community Development. This role is responsible for providing customer/Cause Entrepreneur (salesforce) support for ONEHOPE via e-mail, phone and chat. Through product know-how and exceptional support, help our community navigate through timely technical resolutions, product features, and best practices.

KEY RESPONSIBILITIES

• Answer approximately 50-75 chats, 25-40 emails, and 20+ calls per day
• Resolve basic to complex support issues including investigating and performing root cause analysis, proposing and implementing solutions, all while upholding a high level of accuracy
• Monitor transportation of products from the fulfillment center to the final destination
• Back-up other Customer Support representatives and Care Team members
• Coordinate with warehouse personnel regarding returns, inventory, shipping deadlines, and more
• Cross-communicate with other departments (Technology, Marketing, Sales) to capture feedback on customer and consumer’s experience
• Perform the job in accordance with Company policies and procedures, and achieve Departmental weekly and quarterly standards
• Other duties as assigned

REQUIREMENTS

• 2-3 years of customer support experience dealing with complex issues, troubleshooting and problem resolution, preferably with an eCommerce company
• Experience with CRM is a plus
• A passion for ONEHOPE and a desire to share that enthusiasm with our customers
• Strong relationship building skills
• Ability to work independently and effectively
• Exceptional writing ability and masterful problem-solving skills
• Must be detail-oriented and have strong communication, organizational and analytical skills
• Customer-focused instincts with the ability to prioritize and escalate issues
• Basic software knowledge, strong Web and Mobile App navigational experience, and the ability to pick up new technology quickly
• Must be able to efficiently manage multiple projects and tasks at the same time
• Bachelor’s degree or equivalent combination of education and experience preferred
• Optimistic about the potential of societal change
• Must be available to work 40 hours per week and available to cover rotating night and weekend shifts as needed

WHAT DOES ONEHOPE OFFER?

• Motivated and talented co-workers who care about one another
• The opportunity to do meaningful work from the comfort of your home
• Medical benefits from day one
• 401(k) with company matching
• Paid vacation and holidays
• Pay Range: $18 – $21/hr (based on experience)

Mattermost is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Mattermost - A flexible, open source messaging platform.

Customer Experts Supervisor

• Remote Worldwide
• Full-Time

We’re growing rapidly! Do not miss the opportunity to be a part of our global team as our Customer Experts Supervisor.

About us:

At iVisa we believe that traveling should be simple. That’s why over 1.1 million travelers have chosen us to facilitate their photos, passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 100% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!

The Global Customer Experts Supervisor role at iVisa is one of utmost importance. This person will be responsible for the success of the Customer Service Team for Guided Visas. Leading the team leaders and customer service experts to assure the best experience and guidance to all our customers. At iVisa we take our Customer Experience very seriously, which is why we are looking for the best talent that will own the customer’s journey and will leave no stone unturned until the customer is happy.

What would you do?

• Responsible for the Customer Service Experts team that guides our customers through the Guided Visas journey with iVisa.
• Provide leadership with constant feedback, coaching, and career growth paths for all the Team Leaders and experts.
• Assure the team’s CSAT (Customer Satisfaction), Quality Score and answer times are optimal and set continuous improvement plans.
• Data analysis to detect and understand improvement opportunities in our customer service and customer experience.
• Provide feedback to all the teams in iVisa regarding customer experience opportunities.
• Work side-by-side with the Fulfillment, Product, and BizOps team.
• Lead high-impact initiatives that transform the experience of all our customers.

What are we looking for?

• Want to grow in iVisa and go the extra mile to learn and provide the best experience to our customers.
• Have excellent Leadership skills and the ability to generate empathy with their team
• Are empowered and full of energy to challenge the status quo.
• Are open to taking on new challenges and working in an environment of constant change due to our accelerated growth.
• Want to be a fundamental part of building the team and the foundation for the iVisa experience
• Experience Leading Customer Service or related teams
• Data Analysis Skills
• Excel/Sheets experience creating dashboards
• Advanced English.

What we offer?

• Remote-first: work from everywhere.
• The opportunity to collaborate and learn from Data Analysts, UX Designers, Software Developers, Engineers, and many other experts.
• Work in a hyper-growth, dynamic, and international environment. Run in a highly tech-minded company with top of line tools.
• The opportunity to help build a company that will continue to redefine the travel industry.
• Transparent company culture with flat hierarchies (and super cool coworkers).
• Lots of responsibility and a real chance to make an impact.

iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition

Dune Analytics is looking to hire a Customer Support Specialist to join their team. This is a full-time position that can be done remotely anywhere in Europe, or the United States.

Customer Support Specialist

at Oyster (View all jobs)

Remote

One platform, a whole world of opportunity

Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.

When it comes to global employment, we walk the walk. We’re proof that companies don’t need an office to create a highly-engaged culture. Since the company’s inception in January 2020, Oyster has:

Created a fully-distributed, vibrant team of 500+ employees across 60+ countries

Established a erse leadership team and an employee base that’s 60% female

Achieved one of the highest employee engagement scores in its class

Raised $150 million in Series C funding at a valuation of over $1 billion!

Our momentum speaks to the power of global employment—and we’re just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we’d love for you to apply!

Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever.

To create the best experience for our new hire (you?!) this role does require that you are based within +5/-5 UTC

What you’ll do…

We are looking for a talented and enthusiastic Support Specialist to join our team! As part of the Pay Support Specialist Team, you are responsible for delivering exceptional customer service and ensuring a positive experience for our customers.

You will be an integral member of the Pay Support team, supporting our many global customers and team members with Pay related questions. We believe in collaboration and consistency, which is why we’re looking for someone who can work closely with cross-functional teams. We’re looking for a dynamic and analytical candidate who is excited to learn new technologies, build relationships, and continuously develop their professional growth and skillsets.

• Provide front-end client support for technical, procedural, and pay concerns
• Respond promptly and provide helpful support to clients through a CRM platform
• Resolve issues related to payroll and invoices with the help of cross functional teams
• Participate in discussions and create knowledge materials for internal support documentation

What we’re looking for

• Strong customer service and communication skills
• Familiarity with customer relationship management (CRM) software
• Ability to communicate clearly, both written and orally
• Strong problem solving and analytical skills
• Exceptional organizational skills
• Ability to work collaboratively with fellow colleagues
• Ability to interact professionally with our customers
• A flexible and proactive attitude
• Ability to work well under pressure
• [BONUS] SaaS Experience

You’ll also need…

• A reliable home internet connection (or be able to get one)
• Fluent English language skills

How we work together at Oyster

Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. We build trust. We thrive together.

Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.

We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ to help other global teams learn from our experiences.

How YOU work

Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our erse team, we’ve created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.

• Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you’re authorized to work where you live, the world is truly your Oyster.
• Paid time off: We’re all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more).
• Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health.
• Wellbeing allowance: Each month, Oyster will top up your Juno wallet with a wellbeing allowance. Juno Points can be applied to anything that helps you show up to work as your best self, whether that’s your internet bill, a class, gym membership, or houseplants. The choices are endless!
• Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction).
• WFH stipend: $3000 stipend to spend on your laptop and any other equipment you need for your home office; we’ll get you up and running in no time!

The best jobs should be available to everyone

At Oyster, we celebrate a variety of perspectives and experiences and we’ve intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don’t necessarily check every single box, please consider applying. We’d love to hear how you might contribute to our mission and our team.

Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. Please email [email protected] with the subject line: Interview Accommodations if you require any reasonable accommodations throughout the recruiting process.

1Password is hiring a remote Manager, Customer Growth. This is a full-time position that can be done remotely anywhere in Canada.

1Password - The world's most-loved password manager.

InVision is hiring a remote Customer Advocate, Tier 1 Support. This is a full-time position that can be done remotely anywhere in the United States.

InVision - World's leading prototyping, collaboration & workflow platform.

Cameo is hiring a remote Client Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Cameo - We make impossible fan connections possible.

Deel is hiring a remote Integrations Specialist, Customer Success, EMEA. This is a full-time position that can be done remotely anywhere in EMEA.

Deel - Payroll and Compliance for International Teams.

Title: Customer Service Advocate, Commercial Auto

Location: United States

Pie’s mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

Like our small business customers, we are a erse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

The Customer Service Advocate is a key role for the Pie Commercial Auto team. This is a mid-level Customer Service team member who focuses on elevated customer issues and resolves concerns and requests from Commercial Auto customers and partners. Through a thorough understanding of Pie’s principal business offerings, the Customer Service Advocate assists the team in resolving concerns and develops opportunities to avoid concerns in the future. You will work across teams and collaborate with stakeholders and team members. This position will have daily contact with customers and agents to assist with questions and any high-volume transaction requests regarding a customer’s policy. Providing an excellent customer/agent experience in an easy fast way.

How You’ll Do It

• Provide responsive, timely, and relevant service to customers and partners
• Handles advanced and elevated phone, email, and platform-based communication with customers and cross-functional partners to provide excellent customer service
• Maintains SLAs set by the Customer Service team in a consistent and efficient manner
• Works as a team member to handle:
  • Email requests
  • Policy issuance
  • Agency or Customer questions
  • Billing-related needs or questions
  • Mailing of documents
  • Follow-Up Communication
• Model the behaviors and strategies necessary to successfully interact with and resolve complex issues for small business owners and partners in all channels
  • Applies Commercial Auto training and knowledge to policy, billing and agency questions, concerns, and production
  • Build relationships with partners and internal teams to provide consistent, excellent communication with customers
  • Seek resolutions to issues while also anticipating ways in which to prevent future issues
  • Voices the customer’s needs and advocates for the customer and their perspective
• Participate in ongoing training and onboarding for personal and peer growth
  • Support the onboarding and training of Pie’s newest hires and teams, including process training, feedback, and building out resource and training material

The Right Stuff

• A high school diploma or GED is required
• Associate degree, trade or technical school certificates, or bachelor’s degrees are preferred
• 1+ years of customer service, administrative, or sales experience is required
• 1+ years in a high-volume customer contact environment is preferred
• 8+ months working in Pie’s systems and processes is highly preferred
• Demonstrated problem-solving skills to develop sound processes and workflows
• Proficient communication skills to build strong and lasting relationships
• Knowledgeable about work products and can complete requests with advanced speed, accuracy, and consistency – reducing hand-offs wherever possible
• Ability to navigate and solve issues within all of Pie’s platforms
• Ability to handle stress well and remains flexible to change
• Ability to take phone calls and answer emails for up to 8 hours a day
• Has the ability to think ahead and identify obstacles that may be hidden
• Ability to receive and immediately apply coaching and feedback
• To be eligible for consideration, internal team members may not be receiving performance coaching or have been placed on a final warning in the past 6 months

#LI-MW1

Base Compensation Range

$22—$26.50 USD

Compensation & Benefits

• Competitive cash compensation
• A piece of the pie (in the form of equity)
• Comprehensive health plans
• Generous PTO
• Future focused 401k match
• Generous parental and caregiver leave
• Our core values are more than just a poster on the wall; they’re tangibly reflected in our work

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented inidual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information

Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

At Salesmsg, we believe that having conversations is good for business. And the easiest, fastest, and most effective way to create conversations is with SMS text messaging.

Salesmsg is the leading conversational messaging platform for sales, marketing, and support teams. Ranked 27th on Inc. 5000 Fastest Growing Companies in America in the Southeast and the #1 SMS App on HubSpot, Salesmsg is a fast-growing SaaS platform that helps thousands of businesses to attract, engage, convert, and care for their customers over SMS text messaging.

We have big goals for our platform to become... 

**The leading all-in-one global messaging platform for sales, marketing, and support.

We are well on our way, however, to get "there", we need your help.

This is an amazing opportunity to join a fast growing startup, get experience in many facets of the business, and build your career.

**// THE ROLE // ---------------------

We are seeking a fun and dynamic inidual to join our growing team as a Customer Success Manager (CSM) at Salesmsg. As a CSM, you will play a crucial role in being the face of Salesmsg to our customers. 

You will be the primary relationship owner, advisor, and resource for our customers, guiding them on how to best utilize Salesmsg to achieve their goals. From demonstrating the software's functionality to creating engaging Loom video demonstrations on integration, and addressing billing issues, you will have the autonomy to support our customers from anywhere.

**// RESPONSIBILITIES // ---------------------

1. Customer Relationship Management

• Build strong relationships with key stakeholders within customer organizations, including executives, managers, and end-users.
• Act as the primary point of contact for customer inquiries, issues, and escalations, ensuring timely and effective resolution.
• Conduct regular check-ins and business reviews with customers to assess their satisfaction, address concerns, and identify opportunities for growth.

2. Customer Onboarding and Adoption

• Collaborate with the sales and implementation teams to ensure a smooth onboarding process for new customers, providing guidance and support to drive successful product adoption.
• Develop and deliver training programs, webinars, and resources to educate customers on product features and best practices, enabling them to maximize the value of our SaaS platform.
• Proactively monitor customer usage and engagement, identifying potential roadblocks or areas for improvement, and developing strategies to drive increased adoption and product utilization.

3. Customer Success Planning

• Collaborate with customers to develop and maintain customer success plans, outlining their goals, key performance indicators (KPIs), and strategies for achieving desired outcomes.
• Conduct regular business reviews with customers to track progress against success plans, identify opportunities for improvement, and recommend additional products or features that align with their evolving needs.

4. Renewals and Upsells

• Drive customer retention and expansion by proactively identifying upsell and cross-sell opportunities based on customer needs and usage patterns.
  Work closely with the sales team to renew customer contracts, negotiate pricing, and ensure a seamless transition between renewals.
• Collaborate with the product management team to gather customer feedback and insights, helping to shape the product roadmap and prioritize new features and enhancements.

5. Customer Advocacy

• Serve as the voice of the customer within the organization, providing feedback and insights to inform product development, marketing strategies, and customer support processes.
• Act as a customer advocate, ensuring their needs are understood and represented across all levels of the organization.
• Identify and promote customer success stories and case studies to showcase the value and impact of our SaaS platform.

**// SKILLS // ---------------------

Here’s a taste of some of the things we require for you to be successful in this role...

• EXCELLENT written and verbal communication
• Resourceful and can figure things out
• Quick learner
• Self-motivated
• Experience using similar tools like Intercom and HubSpot
• Ability to work independently while managing multiple projects simultaneously
• Providing amazing demos
• Able to understand a prospects business and problems they need to solve
• Curious with a growth mindset

**// OUR CORE VALUES // ---------------------

We Figure It Out

We're a startup. Stuff will break and things will not work as you want them to. You will hit barriers and blocks keeping you from getting done what you said you'd do. You are the type of person that "come hell or high water" will figure it out. This is fun for you.

Seek Continuous Improvement

We pursue GREATNESS. There’s a wealth of knowledge in books, articles, videos, courses, training events, and everywhere you look. Just Google it. If you can’t “figure it out” yourself, trust me, someone else already has for you. We're resourceful and go deep to learn the best strategies.

Keep it Real & Conversational

Seeing things for “how they truly are” gives us power. In fact, we have be real in order to survive and thrive. We have to speak truthfully and honestly because if we don't things go unsaid, animosity stirs, and resentment takes over. It's debilitating for high performance teams to win. Speak truthfully and keep it real. Call it like it is. Provide solutions, not problems.

People First Mindset

As we seek to constantly improve we realize that the best answers to many of the opportunities to grow, products to create, and partnerships to solidify come from our customers. Helping the customer achieve success is our ultimate goal and through that we find new ways to make our product and team better.

Be Like Water (Flexible)

The road is never straight and there will be twists and turns and bumps and stops. We all need to row in the same direction to work together and get things done. Don't make it harder than it has to be. If it takes a few minutes, hook a brother up. Don't battle. We win together, not apart.Okay, with that out of the way, let’s get into what this role will look like for you…

**// HOW WE WORK // ---------------------

We're a Remote First company with a global team of developers, designers, success, sales, and marketing members from around the world.

• Our team is spread across the USA, Europe, and Asia (Florida, Colorado, Wisconsin, Texas, Utah, California, Bosnia Herzegovina, and Belarus)
• We love planning & executing. So each year we get together for a retreat to work backwards to create our Annual Aim, Quarterly Rocks, Monthly Outcomes, Weekly Goals, and Daily Tasks. (It’s not perfect, but it’s good enough for now. You can help improve this too.)
• Work hard and play hard. Life and work doesn't have to be so hard. The environment we created is fun, relaxed, yet backed up by results.

// EMPLOYEE BENEFITS // ---------------------

• Remote work: Work from anywhere
• Team trips: We book at least one all-expenses-paid team trip per year.
• Unlimited paid-time off. Need time off, just let us know.
• Wellness perks: Classpass access to 41,500+ studios worldwide (yoga, cycling, Pilates, Barre, running, strength training, dance, sports, videos and more.)
• Books and Courses: A monthly budget of $100 to spend on books. Plus access to over 10 courses already across marketing, content creation, SEO, and more.
• Focused time blocks: We discourage meetings before noon so employees can have undistracted time to work.
• Two week Sprints: Two weeks of "sprinting" on focused work.
• Bonus structure: Potential bonuses based on performance.
• $250 Charity Donation: We will donate to any charity of their choice.
• Bi-Weekly Paychecks: Get paid on-time every other Friday.
• Swag: T-Shirts, stickers, and Salesmsg gear to kit you out!
• Medical, Dental, and Vision Insurance: Personal health, dental, and vision 50% covered after 30 days.
• Teledoc Virtual Health: Speak directly with a doctor anytime from anywhere.
• TalkSpace Online Mental Health Therapy: We've got you covered for when you need help.
• Incredible Growth and Promotion Opportunities: Ground floor opportunity to make your mark.

_Still here?

Good.

So there you have it.

Are you a match? Do you want a REAL challenge?

Then we encourage you to apply for this role at Salesmsg.

Customer Experience Representative (Seasonal Contracted Position)

Position Overview

The Customer Experience Representative is an advocate on behalf of our company to our audience by representing the business on a very personal level.

The position is also an advocate on behalf of our customers, monitoring conversations and providing feedback to our company so that we ensure that every decision we make supports our community in the best way.

This position reports directly to the Director of Customer Experience, while also working closely with other key members of the team.

This is a seasonal part-time contracted position (25 31 hours per week) that involves working Monday Friday, outside of normal 9 5 Pacific work hours and weekends between the months of July 2023 through October 2023. This position is 100% work from home.

Duties & Responsibilities

You’ll be responsible for

• Working closely with the Customer Experience Team and Community Team
• Monitoring submissions via HelpScout, our customer support portal, to promptly assist, solve, or support members through a question or problem
• Help and assist the Customer Experience Director with customer support strategy and needs to prepare for live launches
• Fully resolve customer support tickets and escalate any recurring issues to the appropriate team member
• Serve as the customer’s cheerleader and share customer wins with the team
• Stay up-to-date with digital technology trends
• Creating solutions and new ideas for issues and broken processes based on customer feedback
• Occasionally support our Community Team with Amy on Facebook Live and webinars during launches
• Day to day management of live chat
• Responding to community comments and customer inquiries in a timely manner
• Thorough understanding of our training programs so that you can offer insightful, valuable, relevant support
• Reporting any change of sentiment, content suggestion, or customer feedback to the proper team member
• Monitor Facebook inbox for customers needing support with webinar links, login details, etc.
• Stay up-to-date on new episodes of the Online Marketing Made Easy Podcast and all Amy Porterfield training courses

Skills & Abilities

The ideal candidate possesses the following strengths and skills:

• 1 to 3 years of relevant customer service experience (preferably in a virtual environment).
• Able to work on Apple operating systems.
• Impeccable grammar (written and verbal) our standards are sky high!
• Excellent communication skills.
• Excellent problem-solving skills ability to think quickly and critically.
• Passionate about helping others we lead our community with compassion!
• Flexibility we move FAST. Things change, we adapt, we propel ourselves forward!
• Organized we all wear many hats.
• Coachable must be able to take direction and welcome direct and honest feedback in the moment!
• Collaborative must work well within a virtual team!
• Resourceful use ALL available resources to complete a task with minimal questions!
• Quick learner the Customer Experience Representative must be able to pick up things fast and run with it!
• Experience with Keynote and PowerPoint (strongly preferred).
• Experience with HelpScout or any helpdesk ticket portal (preferred).

Application Instructions

If you’d like to be considered for this role please submit the following via email to [email protected]:

• Your resume

• Answer these 2 questions in your cover letter:
  • 1.) Why do you want to work with us?
  • 2.) Why are you the best person for this job?

• Answer the following questions:
  • 1.) In 3 sentences or less, explain your customer support philosophy.
  • 2.) Do your best to respond to the following inquiries as though you were already on Team Porterfield:
    • Hi there! I’d love to be on your podcast! I’ve listened to your podcast each week religiously and I just am dying to be a guest on your show. I am just getting started with my business, so I don’t have a website to share with you yet, but I am creating a course on how to keep your house organized. I haven’t launched my program, but I plan to this Summer. Would you be open to having me on your show? Rachel
    • I love you and I LOVE your work! I’ve been dreaming about doing List Builders Society for like everrr and I’m feeling like this is finally my year. I’m soooo sick of my corporate job and being stuck in an office all day. Here’s the thing I don’t know if it is right for me. I haven’t started my business and I have tons of ideas, but I don’t know if any of them will work. I just finished my life coach training last month and I’ve been working in marketing at my job, but I haven’t found the right niche. I also really love photography I guess I’m kinda all over the place. Is List Builders Society the right fit for me? Scott
    • I owe you one more Digital Course Academy payment, but I simply don’t have the money right now. I thought I would go through Digital Course Academy and would find the magical key that would make my business would take off. I am a single mother of three, and I’m struggling to make ends meet. I am working on getting my name out there in my area and serve more clients, but it’s been slow going. I fully intend to finish DCA and begin my payments as soon as I’m able, but is there ANY way I can get an extension on my final payment? That would help SO much! Mary

What We Do

We empower entrepreneurs to build profitable online businesses that bring creative, professional and personal freedom.

In everything we do, we aim to inspire confidence and action. Our signature service is helping budding entrepreneurs break free in the areas of business that were once holding them back into new levels of joy and fulfillment. We give these entrepreneurs tangible proof that small actions every day will ultimately build a business worth creating and a life guided by their own design.

We lead a fun-loving culture and a dedicated team that is committed to excellence. We always find the upside to any situation and maintains the strength and flexibility to change course as our business evolves.

Meet Amy

You might know Amy Porterfield from her top-rated Online Marketing Made Easy podcast, or from the courses and webinars she offers to help entrepreneurs build their business through social media and online marketing strategies. To learn more about our fearless leader, check out the details here.

Our Values

Our team is ambitious (always striving for excellence), hungry (competitive to the core; always wanting to be at the top) and enthusiastic (always excited about the work we are doing.)

Purposeful Ambition

We value drive, hard work and kicking ass. When the heat’s turned up, we step up to the challenge. We are equally thoughtful about our commitments.

Unyielding Compassion

We believe that everyone is doing the very best they can in the moment. We lead with love, patience and understanding.

Openly Coachable

We believe in continuous growth and are open to feedback and necessary tough conversations to move us forward.

Creative Resourcefulness

We are strategic and thoughtful in our actions. We believe there is always a way to make it work and we will do the digging to figure it out. We rely on each other when we get stuck.

Unwavering Integrity

We take pride in our reputation as industry leaders. We are honest, professional and intentional.

Total Ownership

We believe we are all leaders. We own our inidual positions like a boss.

Intentional Margin

We prioritize the down time so that we can be our best when we are showing up for ourselves, our team members and our students.

Proactive Inclusivity

We believe in the ersity and inclusion of all people regardless of race, age, gender, sexual orientation, ability, and religion. This includes thoughts, ideas, beliefs and experiences.

Bilingual Customer Service Representative

Remote

US-Nationwide-FIELD

Full time

20125478

What Customer Service Operations contributes to Cardinal Health

Customer Service Senior Representative is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers in our call center, Customer Service Senior Representative enhances the customer experience by leveraging inbound and outbound channels.

SHIFT:

• Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule.
• This position is full-time, remote (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr.
• In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated

Qualifications

• High school diploma, GED, or equivalent work experience, preferred
• Must be proficient in Spanish and English languages
• Able to work independently and be self sufficient
• Strong time management skills
• Knowledgeable in Microsoft programs
• Strong communication skills
• Previous Call Center Experience preferred

Responsibilities

The Customer Care Representative is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately 70-90 incoming calls per day.

• Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies
• Ability to handle high call volumes day to day
• Navigate multiple computer programs throughout the workday
• Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed
• Uses provided resources/company websites to navigate customer’s concerns
• Consults with Supervisor or Team Lead on complex and unusual problems
• Ensure customer satisfaction and provide professional customer support

What is expected of you and others at this level

• Applies basic concepts, principles, and technical capabilities to perform routine tasks
• Meet all goals set forth in the call center
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments
• Adhere to your schedule on the daily basis
• Camera usage is a requirement for meetings.
• Utilize resources and chats in a professional manner
• Follow Dress Code

REMOTE DETAILS:

As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date.

You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job

Internet requirements include the following:

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable.
• If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity.
• Download speed of 25Mbps is minimum but 50Mbps is recommended if nobody else is at home streaming.
• Upload speed of 10Mbps
• Ping Rate Maximum of 30ms (milliseconds)
• You must be hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity.

WHO WE ARE:

Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.

BENEFITS:

• Medical, Dental and Vision coverage starting Day 1
• 401K match program starting Day 1
• 23 days of Paid Time off after 90-day probation period
• Health savings account (HSA) & Flexible spending accounts (FSAs)
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Anticipated salary range: $18.00/hour

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

Title: Customer Support Associate, Japanese (Remote)

Location: Remote, United States

At Squarespace, Customer Operations empowers users to give voice to their ideas and makes it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with their accounts are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users but be a positive advocate of our brand.

We are looking for Customer Support Associates who are fluent in English and Japanese. This remote role reports to a Customer Support Team Lead based in EST, PST, or in HST. You will begin on Monday, July 10, 2023, and must be able to work the hours of the Eastern, Pacific, or Hawaii Time Zones.

You’ll Get To

• Respond to customer-submitted live chats and email in a timely manner
• Queue-based, typing work will account for approximately 90% of the role.
• Live Chat is our primary channel of support in this role.
• Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues.

Who We’re Looking For

• Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us.
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
• Fluency in both English and Japanese
• Expertise with written communication and the ability to spot spelling and grammar errors.
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
• Capability of prioritizing competing requests.
• Familiarity with the Squarespace platform.
• Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $35,800 – $43,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,400 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information, visit www.squarespace.com.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the ersity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.

Tier 2 Customer Care Agent

Remote

About Fubo:

With a mission to build the world’s leading global live TV streaming platform with the greatest breadth of premium content and interactivity, FuboTV Inc. (NYSE: FUBO) aims to transcend the industry’s current TV model. Fubo operates in the U.S., Canada, France and Spain. The company also has a growing technology center in Bangalore, India that is developing strategic product and technology features for the global Fubo platform.

We’re rapidly growing in employees, subscribers, content offerings and awards including being ranked highest in Customer Satisfaction among Live TV Streaming Providers by J.D. Power. Which means we need your help taking us to the next level.

Fubo is committed to excellence through ersity, which involves attracting talented people from erse backgrounds and traditions. We encourage everyone to apply.

*FUBOTV’S HEADQUARTERS ARE LOCATED IN NYC, BUT THIS WILL BE A REMOTE POSITION*

Who we are looking for:

We are looking for a Tier 2 representative to deliver world class technical support and build customer satisfaction and loyalty by troubleshooting all inquiries regarding Fubo products over the phone and online. We need a resourceful and attentive inidual who can make the best use of all tools and technologies to help resolve customer service issues.

The ideal candidate will be expected to complete ongoing training to stay abreast of product, service, and policy changes that will be relevant to our users. The candidate will also provide effective and timely resolution of a range of customer inquiries and should strive for a one-call resolution of customer issues.

Education and Technical Requirements:

• High school diploma or GED equivalent
• Above-average knowledge of tech-related elements (i.e. Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)
• Experience handling technical support and have the ability to perform advanced troubleshooting steps
• Excellent interpersonal skills
• Ability to identify and meet customer’s needs and requirements
• Exceptional phone and customer service skills
• Punctual, regular, and consistent attendance is required

Knowledge, Skills, and Abilities:

• Excellent telephone etiquette, verbal, and written communication skills
• Must be self-motivated with a demonstrated ability to work independently in a fast-paced environment
• Ability to establish and maintain effective relationships with customers
• Strong team and interpersonal relationship skills conducive to team development
• Ability to work independently, make judgment decisions and demonstrate consistent follow-through
• Very strong written and verbal communication skills are required
• Creates and maintains customer loyalty by serving customers above and beyond their expectations
• Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times

Other Requirements:

• Must be available for weekend (Saturday & Sunday) hours
• Most Call Center employees work on a shift basis, and as such will be required to periodically rotate shifts and regular days off
• All customer satisfaction representatives must be willing to work all shifts, overtime, holidays, and emergency shifts as required

Perks & Benefits:

• At Fubo, you will have the opportunity to personally influence what live media looks like after it goes through its next big transformation
• Professional development courses and learning opportunities
• Fubo provides a highly competitive compensation based on experience and market standards
• Robust benefit package including Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
• Free Premium Fubo Account
• Health and Wellness initiatives
• Unlimited PTO days and regular company-wide activities.
• Fubo’s main Headquarters are located in Midtown Manhattan, with offices in Denver, Paris, and Bangalore
• Fubo is an e-verified company

Fubo’s minimum base pay for this role is $19 per hour; maximum base salary for this role is $19 per hour. Additionally, this role is eligible to participate in Fubo’s unlimited PTO and a full range of medical benefits. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations.

Operations Assistant

Salary Range: $18 – $21.10/hour

Department: H2H Connect Contact Center

Location: Remote

Schedule: 12am -8am Thursday – Monday

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years.

Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Summary:

The Operations Assistant is responsible for maintaining and updating Business Manager Functions. Will maintain accurate scheduling, based on forecasting and ever-changing business needs, for a fast growing, cutting edge 24/7 crisis intervention, and behavioral health information & referral hotline operation.

The WFM Specialist will be largely responsible for the usage of Business Management tools within a multi-channel contact center environment, to optimize the workforce to its fullest extent.

Duties/Responsibilities:

• Provide consistent and accurate Contact Center Workgroup activation monitoring.
• Support WFM Analyst, WFM Manager and Clinical Leadership to implement innovative labor management practices, in line with the needs of the Agency.
• Identify discrepancies or deficiencies in schedules and recommending necessary adjustments to manage ACD volumes and non-ACD activities to meet key performance indicators.
• Provide analytical support and recommendations for staffing resources to meet objectives such as service levels, by way of Queue Management.
• Monitor Pause Code activations, counselor status and review daily productivity by shift and inidual counselors.
• Assist with IT related concerns by trouble shooting when necessary.
• Update schedules consistently and timely to reflect real time and future changes (including call outs, overtime, shift schedule variations, additions, modifications etc.).
• Maintain all Supervisor line voicemails up to date and prove appropriate parties with necessary information.
• Plan and monitor employee rewards program. Analyze inidual counselor adherence/Quality as well as overall team metrics as well as make recommendations to supervisors and management for rewards.
• Other duties as assigned.

Required Skills/Abilities:

• Strong Functional analytical skills (Tracking, Trending and interpreting results).
• Process Improvement skills in a Contact Center environment.
• Ability to create well organized, accurate, and concise material and work documentation for organizational use.
• Strong knowledge of Microsoft applications including Outlook, Excel with the ability to create and maintain data bases.
• Strong hands-on knowledge of work force management tools and the ability to maintain them.
• Balance multiple priorities with little or no direction.

Required Qualifications:

• High school diploma/GED or an Associate degree
• 2+ years of contact center experience related to WFM or planning/scheduling or reporting.
• Proficiency in MS Excel working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate standard formulas and functions.
• Intermediate level proficiency in MS Word and MS PowerPoint
• 100% remote position, schedules base on Eastern Standard Time EST organization.
• Experience working with scheduling applications, e.g.: GENESYS WFM
• Experience using MS Visio for process flows/mapping.
• Excellent verbal and written communication skills, including proven ability to effectively present data and trend analysis, work direction, concerns regarding performance, action plans, solutions, and opportunities.
• Adaptable and able to quickly move with change while maintaining a positive an attitude.

Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc.

Customer Care Specialist – Remote

US-Nationwide-FIELD

Full time

20125461

What Customer Operations Support contributes to Cardinal Health

Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.

Qualifications:

• High school diploma, GED or equivalent, or equivalent work experience, preferred
• 2-4 years experience preferred
• Prior computer experience using Microsoft Office systems required
• Customer service experience preferred
• Familiarity with call-center phone systems preferred
• Communication and active listening skills
• Excellent Phone Skills
• Quality Focused
• Keen attention to detail, especially documenting for proper information
• Capacity to navigate stressful situations with ease
• Ability to achieve daily call center metrics
• Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times

Responsibilities in this Role:

The Customer Care Specialist is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day.

• Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies
• Ability to handle high call volumes day to day
• Navigate multiple computer programs throughout the workday
• Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed
• Uses provided resources/company websites to navigate customer’s concerns
• Consults with Supervisor or Team Lead on complex and unusual problems
• Ensure customer satisfaction and provide professional customer support

SHIFT:

• Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr.

In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated.

REMOTE DETAILS: You will work from home, full-time.

As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.

Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable.

• If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity.
• Download speed of (25Mbps Minimum) but (50Mbps Recommended) if nobody else at home streaming.
• Upload speed of (10Mbps Recommended)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

WHO WE ARE:

Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges now, and in the future.

BENEFITS:

• Medical, Dental and Vision coverage starting Day 1
• 401K match program starting Day 1
• 23 days of Paid Time off after 90-day probation period
• Health savings account (HSA) & Flexible spending accounts (FSAs)
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Anticipated salary range: $16.75/hr – $21.84/hr

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Customer Support Specialist

Job Overview:

As a Learning A-Z Customer Support Specialist you will participate in some of the most vital parts of the customer journey – You will be the first-responder for Learning A-Z’s valued educators, troubleshooting and resolving issues .

This role is the face of our customer experience and delivers the most effective, efficient and empathetic support in the industry. This role requires a special combination of high-level communication skills, and the ability to analyze, troubleshoot, and resolve complex technical issues. You will interface directly with our clients on a daily basis, become a resident expert on all facets of our platform and the broader ed tech industry, and work cross-functionally with Marketing, Sales, Customer Success, Professional Services, and Engineering to bring the voice of the customer to everything we do. Your core responsibility will be communicating with Learning A-Z educators via live chat to provide effective, efficient and empathetic resolutions.

Job Responsibilities:

• Communicate with Learning A-Z educators primarily via chat owning the interaction from initial inquiry to resolution
• Raise recurring customer concerns and issues with recommendations to internal teams
• De-escalate and effectively engage with occasionally frustrated customers to address their issues and ensure they feel seen, valued and heard
• Navigate billing matters such as providing copies of invoices, simple billing inquiries, or other billing matters as they arise post-activation
• Perform in a high energy, collaborative and customer first team culture centered around delivering an efficient, effective and empathetic experience for all customers
• Support and advise our educators on best-practices with Learning A-Z products
• Assist clients with urgent needs and help usher them to the best solutions and across the platform and beyond as efficiently as possible
• Act as first line of defense and support triaging & debugging issues
• Share Self-Serve options with customers such as webinars, walk-me videos, and knowledge base articles when applicable
• Update account information such as license coordinator updates or other administrative account changes
• Escalate or re-route matters interdepartmentally as needed
• Document customer feedback and submit feature requests

Job Requirements:

• 2 years’ experience in client-facing support role
• Active listening and reading comprehension in order to appropriately respond to customer needs
• Ability to multitask and handle multiple customer inquiries at once
• Demonstrated typing and chat skills
• Experience supporting Software as a Service, web browsers, networking values, application support, hardware device support such as phone, tablet, laptop and desktops
• Ability to problem solve, troubleshoot customer product challenges
• Ability to quickly learn new features and particulars of software applications
• Demonstrated ability to work collaboratively and is team-oriented
• Ability to work with customers at all levels of technical expertise and provide support accordingly
• Ability to work with erse personalities, de-escalate issues when they arise with internal and external customers
• Must be self-directed and pro-active
• Familiarity with case tracking and customer relationship management software. experience with Salesforce and Intercom preferred

Why Work With Us?

When you work with Learning A-Z, you’ll be helping students across the globe develop the comprehension, curiosity, and continued joy of learning they need to succeed in today’s world.

We’ve been awarded numerous accolades from a wide variety of edtech organizations. Our flagship products Reading A-Z, Raz-Kids, and Raz-Plus are beloved by teachers and students alike, and are currently used by approximately 1/5 of public students in the United States.

To learn more about our organization and the exciting work we do, visit www.learninga-z.com.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability

Contact Center Service Manager

Category: Customer Contact Center

Job Id: 2023-0017297

Location Remote, United States

Job Type: Full time

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Responsible for managing customer service staff in receiving customer inquiries, investigating requests, answering questions and resolving problems. Maintains a high level of quality customer service. Maintains a current knowledge of products and services, develops processes or tools which improve the level of service provided and takes actions that ensure an efficient and professional customer service operation in dealing with both telephone and written communications with customers. Coaches all contact center personnel within site location and works with leadership and other managers to provide leadership and direction by communicating and carrying out departmental goals and vision. Ensures compliance to applicable internal policies and procedures; responds to internal audits and certifications. Participates in the development and enhancement of equipment and training procedures and programs which support products and services. Develops, implements and maintains new and revised department operating policies and procedures to increase quality of service and productivity. Implements and monitors tracking and performance monitoring mechanisms. Manages the operations activities for the assigned functional area(s)/region(s) by planning and scheduling departmental activities, ensuring assigned operations area is adequately staffed and volume of work produced meets product/service standards and exceeds quality standards.

This role will be remote. The working scheduled and hours is below to reflect the job description of the role.

1:00 PM -10:00 PM Central Standard Time

2:00 PM -11:00 PM Central Standard Time

3:00 PM -12:00 PM Central Standard Time

This is a set schedule for this role Including with the job description.

Tuesday- Saturday or Sunday -Thursday

2:30 PM -11:00 PM Eastern Standard Time

3:30 PM -12:00 PM Eastern Standard Time

1:30 PM -10:00 PM Eastern Standard Time

This is a set schedule for this role Including with the job description.

Tuesday- Saturday or Sunday -Thursday

11:00AM -8:00 PM Pacific Standard Time

12:0PM -9:00 PM Pacific Standard Time

1:00PM -10:00 PM Pacific Standard Time

This is a set schedule for this role Including with the job description.

Tuesday- Saturday or Sunday -Thursday

12:00 PM -9:00 PM Mountain Standard Time

1:00 PM -10:00 PM Mountain Standard Time

2:00 PM -11:00 PM Mountain Standard Time

This is a set schedule for this role Including with the job description.

Tuesday- Saturday or Sunday – Thursday

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Up to three years of relevant experience

Preferred Skills/Experience

• Strong customer service and problem-solving skills
• Thorough knowledge of operational functions, systems, policies and procedures of assigned area
• Basic knowledge of banking operations
• Effective leadership skills
• Strong verbal and written communication skills
• Working knowledge of computer applications used in area

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a erse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $61,115.00 – $71,900.00 – $79,090.00

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Operations Specialist

• Job Category: ALL JOBS
• Requisition Number: OPERA005735
• Full-Time
• Remote – US

Job Details

Description

About The Princeton Review: The Princeton Review/Tutor.com is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of college- and graduate school–bound students achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company’s Tutor.com brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 22 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY.

Summary of Position:

The Operations Specialist manages the many moving pieces for a specific role within operations. Flexibility and a wide range of expertise are the hallmarks of a strong candidate. The position requires the ability to handle the daily responsibilities of meeting and exceeding student and teacher expectations, delivering on operational and financial metrics, and keeping track of the assigned objectives for the role. The hallmark of a great Princeton Review experience is a seamless, frustration-free, and compelling journey and the Operations Specialist is the vital team member to ensure those experiences for our students and teachers.

Major Responsibilities:

1. Manage staffing for AP and Academic programs; maximizing teacher availability and driving satisfaction in their jobs
2. Match tutoring students with skilled tutors based on test type, student preference, location, and other factors
3. Oversee in-person and live online course logistics to ensure efficient and cost-effective operations with a focus on outstanding student outcomes
4. Ensure effective teacher recruiting, hiring, and training to ensure appropriate resources exist to adequately staff our programs with high quality teachers and tutors
5. Deliver effective tutor communications by posting product updates, course and tutorial details, course curriculum updates, and retraining
6. Deliver effective student communications with timely, accurate, and compelling information using the brand’s voice
7. Support enrolled students and their parents across all TPR programs through outstanding phone, and email customer service aimed at ensuring a delightful and frustration-free experience
8. Regularly review bookings, enrollment, student satisfaction, tutor satisfaction, and staffing data to understand trends, identify gaps, and assist in developing strategies and tactics to respond to operational inefficiencies, market dynamics and competitor activity
9. Rigorously review student satisfaction, case management, test result, and usage data to drive continuous improvement and assist in decision making
10. Document all student, parent, and tutor contact to ensure continuity of customer service and provide data to improve all aspects of the customer experience
11. Respond to calls, requests and needs of students/parents/tutors in a timely and professional manner
12. Input and maintain course and tutorial details accurately in internal systems, track customer interactions using cases and workflows
13. Collaborate within the team and with the Operations Manager to meet and exceed the needs of our students and tutors
14. Undertake daily administrative tasks to ensure the functionality and coordination of department’s activities
15. Provide great advice, support, and follow-up to prospective students and their parents to ensure that they choose The Princeton Review for their test preparation, academic prep, and admissions needs
16. Communicate and apply strategy, initiatives, and programs directed by the Retail Operations Team leadership
17. Other duties as assigned

Education, Background, Experience & Qualifications:

1. Bachelor’s Degree
2. At least one year of professional experience in operations, customer/client services, or related roles. This experience can include part-time positions or internships
3. Enthusiastic, confident and optimistic demeanor with an ability to thrive in a fast-paced environment
4. An attention to detail, not letting anything fall through the cracks and a knack for anticipating problems and issues before they happen
5. Ability to manage your own time and work remotely from your manager, teammates, and clients
6. Strong written and oral communications skills
7. Ability to deliver strong customer service with empathy and compassion for students and parents
8. Experience working collaboratively to achieve objectives
9. An ethic of personal responsibility; a need to hold yourself accountable on behalf of a team
10. Modern tech fluency, including the ability to manage your responsibilities using various communication platforms, Microsoft Office tools, and proprietary platforms

Salary: $40,000– $65,000 per year, based on a 40 hour work week.

The Company also provides eligible employees with a variety of benefit programs, generally including health, dental, and vision insurance, flexible spending accounts, health savings accounts, 401k plan with company match, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work

Please note that the above-referenced position can be performed anywhere in the United States except in the following states: Arkansas, Hawaii, Idaho, Mississippi, North Dakota, Rhode Island, South Dakota and Wyoming.

The Princeton Review is an equal employment opportunity employer. The Princeton Review’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, disability, military status, genetic information, or any other basis protected by applicable law. The Princeton Review also prohibits harassment of applicants or employees based on any of these protected categories. It is also The Princeton Review’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions.

The Princeton Review is a drug free workplace.

Worldcoin is looking to hire a Customer Experience Analyst, App Support Operations (LATAM) to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Bitso is looking to hire a Customer Support Agent - Mexico to join their team. This is a full-time position that can be done remotely anywhere in Mexico.

GitLab is hiring a remote Manager, Customer Success Manager - EMEA. This is a full-time position that can be done remotely anywhere in EMEA.

GitLab - A single application for the entire DevOps lifecycle.

Coffee Meets Bagel is hiring a remote Customer Experience Support (part-time contractor). This is a part-time contract position that can be done remotely anywhere in Philippines.

Coffee Meets Bagel - We help you make meaningful connections.

1Password is hiring a remote Customer Success Representative. This is a full-time position that can be done remotely anywhere in Canada.

1Password - The world's most-loved password manager.

SecurityScorecard is hiring a remote Director, Customer Success, EMEA. This is a full-time position that can be done remotely anywhere in the United Kingdom.

SecurityScorecard - Third party vendor risk management platform.

Contact Center Analyst

• Employees can work remotely
• Full-time

Company Description

When you join Renaissance, you join a global leader in pre-K12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matterscreating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

In this role, you will:

• Ensure that the contact center is staffed with a sufficient number of qualified agents to meet customer demand
• Utilize the Workforce Management (WFM) to create schedules with optimal coverage
• Work with Support Leadership to develop staffing plans and schedules based on volume and agent availability
• Monitor agent performance and provide feedback to their supervisor to help them improve their skills
• Interpret data to help management make decisions about organizational structure, workflows, or resource allocation
• Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to increase performance
• Utilize the Workforce Intelligence (WFI) functionality
• Generate reports/create dashboards of activity to share with upper management
• Stay up to date on industry trends and best practices to ensure the Customer Support team is providing the highest level of service possible
• Develop a partnership with third party vendors to ensure system success
• Manage the system’s build to ensure that users, skill routing, hours of operation, and other admin functionalities are operating efficiently.
• Coordinate with the QA/Training Manager to develop strategies for training and managing a more agile workforce
• Create a productive work environment that encourages team spirit and cooperation among employees
• Troubleshoot RingCentral issues and monitor/submit enhancements
• Communicate system updates and process changes
• Maintain technical documentation and other resources as needed

Qualifications

For this role, you must have:

• Associates degree
• Minimum three years contact center / workforce management experience, or
• Equivalent combination of education and experience
• Confidence/Proficiency/Familiarity navigating: PC applications, MS Office product suite, Windows and/or Mac operating systems, and Virtual meeting software.
• Advanced communication skills (written/verbal/presenting in group setting)

Bonus points for:

• Customer service experience
• Experience with NICE inContact CXOne (Contact Center) administration
• Experience with Zendesk administration

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary Range: $51,100 – $76,700

This range is based on national market data and may vary by location.

Benefits:

• World Class Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 13 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, minorities, iniduals with disabilities, and protected veterans, may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need into the future. We hope you’re open to learning new skills to grow with us. Make our team, your team!

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an inidual in any group or class protected by applicable federal, state, or local law.

Customer Support Specialist (Remote)

LOCATION:

CHANIA (GREECE) OR ATHENS (GREECE) OR LIMASSOL (CYPRUS) OR REMOTE

POSITION TYPE:

FULL TIME, PERMANENT

What you’ll do and how you’ll make an impact:

LearnWorlds is on a mission to educate. Our powerful all-in-one platform enables trainers, educators, and enterprises to create and offer unique learning experiences. The cloud-based e-learning platform offers tailor-made solutions, from creating whole e-learning websites to author online courses as well as providing the right tools to sell them on a B2B/B2C function. In this way, Learnworlds aims to offer a holistic online learning experience. A huge emphasis is being given to creating student satisfaction and deep, lasting connections between learners and instructors.

Today, LearnWorlds has c.7500 customers in more than 130 countries and our team is fully remote.

A day in our Customer Support Squad

It’s 6am and today you have the early morning shift too early but you’ve got this. You set yourself up with a cup of coffee and your day begins by going online on our CRM. It’s a slow start to the day luckily most of the world is still asleep and that gives you a chance to slowly e into work.

You check out our support-related slack channels and see if there are any ongoing issues from last night that you need to know about. Since you are on Slack, why not say good morning to everyone? Then you start going through all open discussions with our clients that have been assigned to you. A second cup of coffee might be required before you start sending your responses.

At 9 am all of the team is on the daily support standup. You have come across a couple of cases that need to be more thoroughly investigated and you ask the team for advice on how to handle them. Problem solved, moving forward.

Back to work and you have some spare time to update one of our support resources articles. LearnWorlds product keeps evolving with new features being added every week. Interesting stuff it never gets boring around here.

Your open cases are piling up, and work is picking up but you have everything under control. You have sent a first answer to everyone acknowledging their question straight away and you are helping them understand how our product works. You get a lot of thank yous and 5-star ratings!

There is only one client that is facing a more technical issue. You investigate and decide you need to pass this through to our 2nd layer support team and get back to them as soon as you have an answer. Oh, and one of the clients seems to have discovered a bug. That you send straight to our Software Engineering team.

People on our food slack channel are posting some yummy recipes and that reminds you: Time for a well-deserved break for a snack or early lunch.

It’s a Worlds of Learning webinar day today and we have more than 1.500 people joining! Great, you are good to go and you start answering any questions they post on Q&A while the webinar is taking place. Webinars are always super useful to us because we get a lot of feedback on our product and we also get a lot of new feature requests. You keep notes and you pass them to our Product management team. Any sales leads you to share them with our Sales Development team.

One more meeting to go before your shift ends. Our monthly support meeting is today and you get to find out everything about how the team is doing. Metrics and data are valuable, you all decide together on future targets and you are off.

It’s now 2pm. Time’s up. You can close everything down and enjoy the rest of your day. Job done and well done!

Responsibilities

Our Customer Support team is the face of our company. This team we entrust with shaping our customers’ perceptions of who we are, how we think, what we offer and what we value. Sounds like a heavy and very important responsibility no? And it kind of is but in its core it’s simple. Just be your awesome self, set great expectations and approach our customers honestly, personally and proactively. More specifically our ideal candidate will:

• Master LearnWorlds e-learning software platform inside out
• Work with customers via phone, email or chat to help them solve technical issues or advise them
• Reply to customer enquiries with comprehensive and friendly responses, in a way that resonates with them.
• Research, troubleshoot and gather information needed to solve customer issues
• Write and update our support knowledge base articles & resources
• Work closely with our QA, Sales, Product Management and Software Development team
• Demonstrate LearnWorlds features in webinars or one-to-one demos

Requirements

You can have no experience at all. But in order to succeed in this role, you need to be a service-minded, learning-sensitive inidual.

• A love for technology and a desire to always keep learning
• Excellent written and verbal communication skills in English
• Empathy for our customers and for your teammates
• An unstoppably upbeat attitude and love for working with people
• Experience in, or keen desire to work in a startup environment
• Strong interpersonal skills along with accuracy and efficiency when problem solving
• 2 or more years of customer service experience (optional)
• 2 or more years of experience with learning systems (ideal)
• Academic studies (a plus)

Benefits

• Competitive salary
• Private life and health insurance plan
• 23 days of paid vacation leave per annum from year one
• Fully remote work if you prefer to work from home
• Culture committed to work-life balance and flexible hours for each and every employee.
• Company laptop & monitor
• 3 early summer Fridays
• Personal training budget per year
• Team educational materials and expenses, subject to management approval
• Eligibility for any additional employee benefits that the company may provide in the future
• Work in one of the globally top 5 e-learning courses platform
• An opportunity to grow alongside us and shape the look and feel of tomorrow’s e-learning
• An entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential
• Annual company retreats (see the video of our latest retreat).

Customer Service Specialist

locations: United States Virtual

time type : Full time

job requisition id : R-100127

Customer Service Specialist (VPS)

This role is responsible for handling inbound calls and off-phone work items related to Vehicle Protection Products such as, but not limited to, mechanical and electrical breakdown repair contracts (commonly referred to by dealerships as “extended warranties”), vehicle maintenance contracts, RV part extended service contracts.

Why You Should Consider This Role

• You love helping and connecting with people
• You’re a problem solver who likes to think on their feet and enjoy challenges
• You thrive in a fast-paced and changing environment
• You enjoy being on the phone and are passionate about customer service

What You Will Like

• The variety of work – every day and every customer’s situation is unique
• Being a part of a high performing, collaborative and supportive team
• The opportunity to demonstrate your exceptional problem-solving abilities
• Medical benefits begin on your first day
• Competitive compensation and paid time off
• Career advancement opportunities

The Details

• The agent is responsible for addressing questions from customers on how the agreement works including explaining claim procedures, coverage details, claim details, relaying denied claim determinations, etc.

• The agent must learn to navigate multiple systems, learn and adhere to departmental scripts and processes, adhere to quality assurance metrics, average handle time (AHT) and call volume metrics, properly convey the contract details/language to the customer and relay claim details and determinations to customers.

• The agent must also address inbound and outbound calls with repair facilities/service providers related to claim payment delays and processing.

• The agent is also responsible for several off-phone items including, but not limited to, claim audits and processing claim payments, working inbound and outbound emails and faxes, working payment requests coming into queues. The agent may be responsible for handling payment plan updates and manual payment requests.

• If bilingual, the ability to speak, read and write the Spanish language fluently.

Note: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades or sales of any kind

The Ideal Candidate

• High school diploma or GED
• 1 year of experience in an office, call center, or customer contact environment

Other Requirements:

• Excellent written and verbal skills to communicate with team members, management, customers, counselors and other employees of the organization
• Strong customer service skills
• Ability to work with frequent interruptions and under deadlines
• Ability to work collaboratively with others to generate ideas or resolve problems
• Ability to present a professional image
• Ability to establish courses of action to ensure efficient completion of work
• Ability to think creatively and make decisions based on incomplete information
• Ability to process time sensitive data and information from multiple sources, including data from mainframe systems, makes decisions based on this data, and to effectively communicate the related required actions to a broad audience
• Ability to quickly adapt to change, proactively recognize process improvement opportunities and be able to work independently as well as in a team setting

Preferred Qualifications:

• 2+ years of experience in an office, call center, or customer contact environment

• Previous experience as a team leader or trainer in an office, call center, or customer contact environment
• 620, 440, or other applicable and relevant licenses or certifications

What are the working conditions and physical requirements of this job?

General office demands

This is a Full-time job. Assurant’s hours of operation are Monday – Friday 6 am – 9 pm CST and Saturday 7 am – 7 pm CST. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year. Shifts for this job are typically 8 hours per day and can range anywhere between 6am to 9pm CST.

While working remotely, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side. You can test your internet speed at www.speedtest.net or by contacting your service provider.

#AssurantProudSD

Pay Range:

$16.21 – $25.93

The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.

Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined

Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.

Customer Care Manager II – Remote Work

Location WFH, United States of America Job Id 328304

About Lumen

The Role

Acts as a single point of contact for a group of assigned customer accounts which typically have a medium revenue scope or have moderate product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.

The Main Responsibilities

Act as single point of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts.

What We Look For in a Candidate

Bachelor’s Degree or minimum, 1-2 years of related experience

Preferred Qualifications:

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

#ibm #sd

Requisition #: 328304

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

Disclaimer

Salary Range

Salary Min :

43830

Salary Max :

97560

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Inidual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

We are GOVASSIST 

* we expect you to thrive in a fast-paced environment where you will approach the unexplored and unprecedented as an opportunity to unravel solutions outstandingly. 

* you will handle a generous volume of inquiries via multiple channels (calls, chats, e-mails) - this is why, besides being an upbeat and proactive listener, having a solid background in a similar customer service position is required (at least two years).

* every collaborator takes ownership of their work but can always engage others for assistance when necessary; thanks to our strong team spirit, we are always keen to help our colleagues. 

* multiple time zones collaboration: effective communication is essential. 

* autonomy in your time management: fully remote and flexible intervals while enhancing the living you lead. 

* faultless in written and spoken English and Spanish. 

* adaptable, flexible, and comfortable with ambiguity. 

* a people person, genuine helper: empathetic with customer goals, frustrations, and circumstances. 

* security and privacy-focused; maintaining the company's privacy and data protection processes are crucial. 

* customer-centric and business-oriented mindset.  

* comfortable with technology and technical terminology. 

* organized and detail-oriented; one tiny error will lead to prejudicious repercussions.  

* have the ability to communicate effectively with iniduals from different backgrounds and levels of comprehensiveness and experience. 

* experienced with complex situations, know when and how to maintain your position, and have a dynamic approach to adapting to changing requirements. You may need to adjust to different hours and intervals, but we do our best to accommodate time zones based on the team and location.  

And own:

* a workstation equipped with an Intel i5 equivalent or newer and 16GB or more RAM (you will be using highly resource-consuming apps, the reason for mentioned processing power being necessary);

* a second monitor and noise-canceling headset;

* and high-speed internet connection: +30 MBPS with less than 100 secs latency;

* provide support and consultancy while helping our customers complete the necessary steps in becoming Green Card holders or permanent citizens, as well as travel across the United States for tourism or business matters; we are expecting you to be fully confident while taking ownership in representing this spectrum of customer's experience. 

* be a role model leading our support readiness for existing and predicted challenges and sharing ideas to improve the quality of the team's customer support service. 

* onboard and integrate yourself into the GovAssist team and become familiar with the various platforms and systems we utilize while offering timely and outstanding support. 

* be diligent in attending training sessions and keeping up with knowledge assembled industry-related on our service offerings and products. 

* learn how talent is sourced and empowered through the GovAssist network and effectively balance responsibilities to ensure the highest efficiency and productivity. 

* build high-touch, consultative, and strong customer relationships through regular and open communications. 

* collaborate with a forward-thinking, globally distributed and fully remote team. 

* constantly provide feedback and let your management line know how they can help you achieve your goals and potential. 

* will keep practicing and gaining fluency while basic skills are mastered, allowing you to take on newer, more exciting challenges across our company. 

* contribute to peer success through creativity and sharing critical constructive feedback. 

* suggest and challenge current practices and processes to improve the experience for our users and the team. 

* document solutions for the knowledge base and share innovation and automation excellence ideas.

Salary and compensation

Benefits

🌎 Distributed team

🚫 No politics at work

Customer Lending Representative

Direct Sales | Remote

Description

Position at loanDepot

Position Summary:

Our Customer Lending Representatives are the heartbeat of loanDepot’s sales force. In this role, you will be the first point of contact for our consumers who are searching for the best product that fits their needs. If you like a challenge and excel in a fast-paced environment, this is the opportunity for you!

Responsibilities:

• Handle 200-300 calls per day on an outbound dialer.
• Provide excellent customer service to prospective customers and builds rapport quickly.
• Verify information submitted by the consumer through an online inquiry.
• Identify customer’s goals and objectives.
• Send quality lead transfers to our Loan Officers who are licensed and able to continue the conversation.

Requirements:

• 2+ years of outbound Call Center Experience required.
• 2+ years of Customer Service and/or Sales Experience required.
• Ability to handle high volume phone calls and various rebuttals required.
• Exceptional verbal, written and interpersonal communication skills required, Bilingual a plus.
• Proficient Computer and Data Entry Skills required.
• High School Degree or equivalent required; Bachelor’s degree preferred.

Why work for #teamloanDepot:

• Inclusive, erse and collaborative culture where people from all backgrounds can thrive
• Work with other passionate, purposeful and customer-centric people
• Extensive internal growth and professional development opportunities including tuition reimbursement
• Comprehensive benefits package including Medical/Dental/Vision
• Wellness program to support both mental and physical health
• Generous paid time off for both exempt and non-exempt positions

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation’s second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life’s most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

Base pay is one part of our total compensation package for Customer Lending Representatives. The base hourly rate for this role is $17/hour; in addition to a monthly bonus incentive.

We are an equal opportunity employer and value ersity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Service Representative

Part Time

at SwimOutlet (View all jobs)

Remote

Who we are

Spiraledge is a collection of companies focused on health and wellness and a leading U.S. ecommerce retailer. Spiraledge operates through two primary online stores SwimOutlet.com and Everyday Yoga.com. Headquarters are located in Campbell, California with offices in Ohio, Massachusetts and Vietnam. Both SwimOutlet.com and Everyday Yoga have been named an Internet Retailer Hot 100 Company.

SwimOutlet.com Founded in 2000 and headquartered in Campbell, CA, SwimOutlet.com is the premier online destination for aquatics apparel and the web’s most popular swim shop. Since its inception, SwimOutlet.com has expanded into virtually every activity that takes place in and around water, becoming the largest online specialty store for aquatics in North America.

Customer Service Representative

Compensation $15-$16/hr

Remote | Swimoutlet.com & Everyday Yoga | Reports to the Customer Service Supervisor | Part Time

The customer service representative responds accurately and efficiently to our customer needs regarding products and order inquiries via phone, email and Live Chat. The ideal candidate has excellent communication skills, genuine empathy and the ability to represent our brand with pride. Representatives are expected to adapt to changes, contribute to improving the overall site experience, and follow through on resolving customer issues with good judgment and a sense of urgency.

About the role:

• Spiraledge is hiring remote agents to work from home
• All training and shifts are completed from the comfort of your home
• Applicants can reside anywhere in the US
• Required equipment provided
• The position is hourly paid

What you will do

• Maintain high levels of customer service
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Process orders and resolve issues according to procedure
• Identify and escalate priority issues and route calls to appropriate resource
• Document all call information according to standard operating procedures
• Maintain a positive work atmosphere that strengthens the team
• Perform other duties and projects as assigned
• Conform with and abide by all regulations, policies, work procedures and instructions

Who you are

• Excellent customer service and interpersonal skills
• Strong written and verbal communication skills
• Attention to detail and follow through
• Ability to utilize the computer and phone simultaneously with accuracy and efficiency
• Ability to work independently and in a team environment
• Ability to maintain a positive attitude when dealing with all customers and co-workers
• Fast typing skills (40 + WPM)
• 1-year previous customer service or call center experience
• The ability to work remotely from the same location for all shifts

Remote work location must meet the following requirements:

1. A room in your home with a shutting door, containing a desk and a chair for working
2. Chair and desk must be comfortable and ergonomically safe
3. Quiet work location so that during all shifts, callers and call auditors must not hear pets, children, television, radio or other sounds that disrupt excellent service. Note: Background noise including television, children and pets can result in immediate termination
4. An Internet connection of 9 Mbps capacity
5. Must be able to connect via wired ethernet from computer to DSL or Cable modem. We will provide all cables
6. Basic ability to resolve computer, internet and phone connectivity issues

Bonus points

• 1+ years of phone-based customer service or call center experience
• Fluent in Spanish

Training (paid)

• Two weeks of online guided e-learning with group video meetings and one-on-one follow up which will be Monday – Friday, 12PM to 4PM PST / 3PM to 7PM EST

Shifts Needed:

1. Tuesday – Friday: 11:00 AM-4:00 PM PST & Saturday: 8:00 AM-5:00 PM PST (28 hours/week)

Physical demands

The employee is regularly required to sit, talk and hear frequently; use hands and fingers to type, write; reach with hands and arms for tasks such as keyboarding, opening filing cabinets, and some light lifting as necessary.

USA Pay Range

$15—$16 USD

Equal Employment Opportunity Policy

Spiraledge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Resolution Coordinator

Contact Center

Remote Option Available

What you’ll do…

Submitting your application to this requisition will place you into consideration for one of these roles – Resolution Coordinator I, II, & III. Your application will be evaluated for these roles based on experience, assessment results, and position availability.

At Walmart we are always “Happy to Help”

We Invest in You!

We are looking for career minded, customer centric iniduals who are experienced in providing best-in-class customer service.

As a Customer Care Specialist, you will manage a high volume of incoming calls from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.

Customer Care Specialists must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable and dedicated to making a difference.

The Requirements:

• Must type a minimum of 25 WPM
• Proficient with Microsoft Office programs (Outlook, Word)
• High school diploma or GED
• Successful completion of mandatory training
• Customer service experience

Hours: We provide 24/7 customer care with a variety of shift opportunities

Title: Customer Support Specialist

Location: Remote

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

Overview

The Customer Support Specialist is vital in upholding quality for both sides of our marketplace. This position plays a critical role to ensure the safety and reliability of customers on the platform. The ideal candidate will be able to masterfully balance risk mitigation and deliver exceptional customer experiences. They will repeatedly ask why until they reach the root cause of issues, and go the extra mile to solve problems. As our marketplace continues to scale, this person will be instrumental in defining and executing continually higher standards for marketplace quality at Clipboard Health.

Responsibilities

1. Investigate attendance and quality incidents for the thousands of workers across our marketplace; uses exceptional judgment and noticing to make decisions on difficult cases and ability to articulate reasoning in a clear and concise manner
2. Communicate the resolution of your investigations to workers and facilities with understanding and empathy
3. Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goal
4. Lead cross-functional collaborations with customer support, operations, product, customer success, and legal teams
5. Evaluate legal, safety, and compliance risks; proactively develop strategies to address gaps
6. Monitor and report on reliability and quality metrics; analyze trends in the data to create solutions for problems
7. Act as a subject matter expert on Marketplace Terms policies and procedures internally and externally
8. Maintain ownership of the Marketplace Terms escalation queue; work efficiently and effectively to ensure team SLAs are met
9. Drive continuous efforts to improve our operational processes
10. Manage and maintain communication on multiple platforms to effectively solve incidents at Clipboard Health’s partner facilities with the utmost priority and high standards
11. Remain knowledgeable on product updates to ensure audited team members are utilizing the most up-to-date organizational information

Must haves

• At least three years experience customer or client facing role
• Ability to resolve customer issues with empathy and action
• Exceptional written and verbal communication skills – You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience
• Ability to launch policies and features to enhance platform reliability and quality
• Ability to manage multiple cross-functional projects
• Possess an I can handle anything mentality and extremely sound judgment in ambiguous situations
• Ability to identify potential risks and effectively diffuse situations
• Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the team and organization
• Self-motivated, able to work independently and stay organized
• Exceptionally detail-oriented
• Ethical and unbiased integrity and decision-making abilities
• Positive mindset that elevates the entire team

Nice to haves

• Healthcare background or understanding of clinical care environments
• Ability to leverage statistical tools and techniques to analyze, interpret, display, and present data

Other expectations

Given the close collaboration required between this position and Marketplace Terms leadership, this position must spend a minimum of 75% of their working hours between 9am-5pm PST.

15Five is hiring a remote Manager, Customer Success. This is a full-time position that can be done remotely anywhere in the United States.

15Five - Holistic performance and engagement solutions for today's HR leaders.

AgencyAnalytics is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in Canada.

AgencyAnalytics - All-in-one client reporting tool built for marketing agencies.

About Coinshift

Coinshift is a leading non-custodial treasury management platform built on top of Gnosis safe. We provide a smart and sophisticated user experience application to manage treasury ops in an efficient manner. Our mission is to build the most sophisticated multi-chain crypto treasury management platform for DAOs & companies.

Learn more about our values, culture, and career opportunities here: Life at Coinshift.

Since launching the MVP in June 2021, we’ve seen crazy traction from having nearly $150M+ in processed payments to having a billion dollars in assets under management. We now serve thousands of users across three continents and over 10 different countries. And we’re just getting started.

Customer Success Manager

As our Customer Success Manager, you’ll have the exciting opportunity to play a key role in driving the growth and success of our cutting-edge web3 organization. You’ll be responsible for crafting and executing innovative strategies that enhance customer satisfaction and accelerate business growth. In this dynamic role, you’ll leverage your skills in both customer success management and business development to forge strong relationships with our clients and prospects. 

Key Responsibilities

• Provide demos to potential clients (Target leads) and guide them through the onboarding process, answering questions and addressing concerns.
• Collaborate with internal teams, including product, engineering, and marketing, to ensure clients receive the support and guidance they need.
• Work closely with customers to understand their needs and help them achieve their goals, providing excellent customer service and support.
• Analyze customer data to identify trends and develop strategies to improve the customer journey, increase customer retention and usage of our products, and drive business growth.
• Build and maintain a pipeline of potential customers, conducting regular outreach to gather feedback and address concerns.
• Develop and execute customer success plans to ensure customer satisfaction and retention.
• Work with the team to close new business, using your strong understanding of sales and marketing strategies to drive revenue growth.
• Maintain and continually enhance the self-service pipeline as required.
• Build strong relationships with customers, becoming their trusted advisor and ensuring they are successful using our products.
• Continually improve the customer experience and provide feedback to internal teams on product and service improvements, using your proactive problem-solving skills to identify opportunities for improvement.

Requirements

• 2+ years of experience in customer success or a related field, with a proven track record of driving customer satisfaction and retention.
• Proven experience in business development, with a strong understanding of sales and marketing strategies and the ability to close new businesses.
• Strong knowledge of the crypto market and financial tools, with a deep understanding of the blockchain and crypto industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Active listening skills, with the ability to understand customer needs and provide solutions that meet their goals.
• Proactive problem-solving skills, with the ability to identify opportunities for improvement and drive changes that enhance the customer experience.
• Ability to work independently and as part of a team, with strong time management and organization skills.
• Knowledge of CRM tools such as Hubspot, Intercom, and Notion tools, with experience using them to drive business growth, would be a plus.

Nice-to-Haves

• Bonus points if you have a Bachelor’s or Master’s degree in business, marketing, or a related field.

Perks & Benefits

💻 Equipment Stipend

Unleash your productivity and creativity with our unbeatable remote office setup package - a generous equipment stipend to ensure you have everything you need to work comfortably and effectively.

⌛ Flexible Time Off

At Coinshift, we believe in the power of taking time to recharge and rejuvenate. That’s why we offer unlimited time off to all team members, with the average taking a refreshing 4-6 weeks.

💰 Get Paid in Real Time, in Crypto

Want to be at the forefront of the Web3 revolution? Join our team and get the option to be paid in Crypto - with our partnership with SuperFluid, you’ll have access to real-time salary streaming.

💼 Coworking Space Coverage

We’ll cover the expenses if you choose to work at a coworking space. Allowing you to work in a professional and productive environment while keeping your work-life balance intact.

🏄 Annual Retreats

And, once a year, we’ll whisk you away to an amazing destination for our annual team retreat, where you’ll collaborate, bond, and make unforgettable memories!

Our Interview Process

• Initial Screen (30 mins): We’ll assess your qualifications to ensure they align with the job requirements.
• Culture Fit Call (60 minutes): We’ll assess your fit with our company culture and values to ensure you’ll thrive in our environment.
• Take-Home Assessment (3-5 hours): You’ll have the chance to showcase your skills and experience in a tangible way.
• Assessment Deep Dive (60 Minutes): The hiring manager will guide you through a detailed review of your assessment.

We look forward to your application!

Messari is looking to hire a Customer Success Associate to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Senior Customer Service Representative

Full-Time (Remote)

Customer Service

Remote, United States

ID:20230577

Full-Time/Regular

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of ersity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of erse, empowered iniduals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

Voluntary Benefits (Voluntary), a Trustmark company, is seeking a Senior Customer Service Representative (Remote) to answer client service calls accurately and effectively and to proactively address and quickly resolve all inbound customer inquiries. To be successful in the role, you must be able to think on your feet and plan ahead while working with customers in order to find solutions quickly and accurately while providing quality customer service.

OBJECTIVE: This is a vital, customer-facing position to our customers. We strive to make every contact with our customers a positive one. It is the hallmark of what we do to create a best in class service organization. You will be responding to inbound customer call inquiries and problem solve by providing information, processing basic customer profile changes or directing requests to other functional business teams. This role is expected to negotiate and provide alternatives and options during phone calls. You will need to demonstrate the ability to gather information and make appropriate decisions focusing on first call resolution.

Responsibilities include:

Customer Service:

• Masters the internal business rules, processes and processing systems that support VB products, to provide immediate and professional service responses to customers.
• Provides professional, courteous, timely and accurate responses to requests for assistance instilling confidence in the company and, therefore, creating a favorable company image.
• Demonstrates tact and sound judgment in all interactions with both internal/external customers and a willingness to research both internal/external customer inquiries, including following up to ensure resolution and satisfaction.
• Possesses good interpersonal skills to understand customers’ inquiries or complaints and deals effectively with people who may be worried, frustrated or upset.
• Multi-tasks with several administrative systems while providing service to our customers.
• Focuses on meeting and/or exceeding department metrics, including first call resolution.
• Coordinates and communicates effectively with team to establish a culture of learning and high performance and assists team members when appropriate.
• Assist customers in navigating company web applications and communicating through virtual platforms such as Microsoft Teams and Webex.

Product and Insurance Knowledge:

• Develops working knowledge of VBS products, features, regulatory requirements and departmental standards and goals. Is able to interpret policy provisions and understand how our products are positioned in the industry.
• Identifies the customers’ needs and educates and restates the benefits of their product. Because the broker is not always available, you must be responsible for educating our customers and providing options available to them based on their requests.
• Educates and provides options to customers on the portability of their product that will drive customer satisfaction and improve company persistency results.
• Other duties, as assigned.

Qualifications include:

• Must be able to work Monday – Friday: 9:45 am – 6:00 pm CST.
• Must have 3 years’ work experience in call center environment OR internal applicants with prior customer service and/or Voluntary benefits experience will be considered.
• Proficiency in MS office, including Outlook, Word and Excel are required.
• Prior experience in insurance or employee benefits operations a plus.
• Strong customer service skills including the ability to establish rapport with customer while maintaining a commitment to customer satisfaction.
• Must possess strong reasoning and analytical skills and resolve issues for customers quickly and accurately while maneuvering between many systems/screens while assisting customers on the phone.
• Must have experience working in a performance measured environment with quality metrics.

Come join Trustmark! Join a team that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

For the third consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.