Customer Escalation Specialist

REMOTE

Cairo, Cairo Governorate, Egypt

WorkMotion, Customer Experience

Full time

We are currently looking for a Customer Escalation Specialist to join our CX team and be responsible for handling escalated customers via phone and email, including customers who have filed complaints or taken other external actions to resolve their concerns, document escalations and work on prevention.

What you’ll do

• Perform both inbound and outbound support for escalated customers via virtual meetings and email to de-escalate and manage challenging situations and circumstances
• Work independently to provide best-in-class customer experience by quickly and thoroughly addressing escalated customers’ concerns
• See escalations and resolutions from start to finish, appropriately log feedback, and suggest corrective actions
• Show full ownership and follow up consistently to ensure a quick resolution, but also establish trust and build strong relationships with the customer
• Review customer communication reviews against a quality assurance scorecard
• Give constructive feedback to team members to improve customer satisfaction
• Work with other internal/external teams as necessary to assist with ensuring resolution and actionable feedback is appropriately addressed
• Ability to consistently meet SLAs and performance goals for metrics and KPIs

What we’re looking for

• 2+ Years experience as a Customer Service Agent, working specifically with escalations is a preferred
• Excellent written and spoken English
• Firm conflict resolution and de-escalation skills
• Strong written communication skills and ability to recall and coherently summarize complex issues and situations
• Highly detail-oriented and thorough with excellent documentation skills
• Ability to troubleshoot and problem-solve on your own
• Strong knowledge of Google sheets is a must
• CRM knowledge such as Salesforce is a plus
• Data analysis skills (ex. Power BI) are a plus
• A quality assurance background is preferable.

What we offer

*Some benefits may vary due to local law and regulations.

• As a fully remote and completely distributed team, you can do your best work from anywhere you are the happiest
• Trust-based work organize your own schedule. We want to celebrate results, not hours spent working
• Subsidised gym membership subscription
• Training and development allowance
• Merit-based culture with substantial growth opportunities
• Opportunities to get to know some of your colleagues at our offices
• WorkFlex – easily workation from your dream destination
• Collaborative team culture where everyone’s input is valued
• Regular virtual events and annual team meetups

Who we are

WorkMotion is a remote-first HR-tech startup founded in 2020. We offer an all-in-one HR platform to our clients, allowing them to compliantly hire the very best talent anywhere in the world.

**No matter what you look like, where you’re from or where you prefer to work, we encourage all to apply. We believe that the more ersified we are, the more we can revolutionise the working world!**

Customer Support Representative

at Taskrabbit (View all jobs)

United States

You’ll love working here because:

• 5 time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020
• Taskrabbit is a remote-first company with employees distributed across the US and EU
• . We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
• The Values.
• Care Deeply. We take time to be present and partner with our team and communities.
• Level Up. We navigate through ambiguity and go the extra mile.
• Be A Better Neighbor. We build a erse and sustainable community and encourage all voices.
• Lead The Future Together. We value entrepreneurship and are inspired by action
• The erse culture. We believe that we make better decisions when our workforce reflects the ersity of the communities in which we operate. Women make up half of our leadership team and our ersity representation is above that of the tech industry average
• The perks. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.

About the Role

The Customer Support Representative is responsible for handling customer queries from our users while driving for a one-touch resolution experience. You will monitor daily deliveries from fulfillment to completion and provide assistance to our users along the way. We aim to live our values in every interaction and are looking for customer support agents who care deeply about our community.

On the Customer Support team, your primary focus and passion will be working directly with our users via chat, email or phone, whilst also allowing time for regular team meetings, coaching’s, company-wide learning and development opportunities.

What You’ll Work On:

• Assist users in their entire experience across our dual-side marketplace.
• Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
• Build connection and trust with our users, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate and timely manner first time.
• Monitor daily deliveries and anticipate potential risks to fulfillment.
• Be proactive and work with our users to ensure on time delivery and exceptional service.
• Take initiative to solve issues as they arise using your knowledge and experience to make informed decisions.
• Identify trends and provide constructive feedback to other employees and departments as necessary.
• Anticipate and efficiently respond to new challenges, the unfamiliar, and the urgent.
• Be a champion for our customers by identifying their needs, being their advocate, and ensuring we are continuously improving.
• Perform additional duties within the scope of a Customer Support Representative as required or requested.

Your Areas Of Expertise:

• Minimum 2 years of customer service experience, including handling more complex customer interactions.
• Knowledge of CRM tools is preferred.
• Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.
• Tech-curious: Excellent typing skills with the ability to navigate online tools and systems.
• We’re growing: Adaptability and a love for change and improvement in a fast-paced environment is a must.
• Excellent written & verbal communication skills: Have a strong command of grammar and spelling.
• Reliable & Punctual: You are an important part of our team so excellent time management is a must.
• Embrace the unknown: Be comfortable working cross functionally with other teams, working through ambiguity and multitasking!
• Available full-time (40 hours / week): We run a 7 day a week business so weekend availability is a must!
• Bilingual in English and Spanish is preferred, but not a requirement.
• Eligible to work in the United States.

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our erse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

Customer Service Representative

Remote

Who We Are:

Therabody is the wellness tech leader with a mission to inspire and enable every body and mind to keep moving. Therabody’s product ecosystem includes category-creating innovations in wellness products, proprietary software, digital content, and biometrics that have proven benefits around alleviating stress and pain and enhancing performance and sleep. Not only is it part of our brand ethos to help others, but we are also defining the cutting edge of wellness technology while winning accolades such as Fast Company’s Brands That Matter, Oprah’s Favorite Things 2022 and the TIME Best Inventions 2022 award.

Who We’re Looking For:

The Customer Service Representative will become an integral part of Therabody’s support model. Our Customer Service Representative will be responsible for assisting all Therabody customers as well as helping our internal departments with inquiries regarding customer relations. Here at Therabody, our customer service team is responsible for providing white glove service to all of our customers. This role will be responsible for responding to customers potentially across all of our channels (email, phone, and chat). In this role, the ideal candidate will be responsible for following up on customer issues and providing a solution in a timely manner, owning and working with the team to solve escalated concerns and going over and beyond with a goal of always providing premier support to our customers.

Key Responsibilities:

• Manage incoming customer inquiries and customer escalations from core team and outside departments via email, chat and phone
• Respond to customers directly and and be a champion for improving the customer experience internally
• Empathize, advocate for, and maintain positive relationships with our customers
• Handle customer inquiries, triage customer concerns to provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Provide accurate, valid, and complete information by using the right methods and tools available
• Work cohesively with the team and manage relationships outside of core team
• Other related duties as assigned

The Right Person Would Have:

• 2+ years in a customer service role at a direct to consumer business or in the health and wellness industry
• Experience with Salesforce, Zendesk and/or other customer service platforms
• Excellent written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Must be able to demonstrate all aspects of professionalism, prompt and courteous service, a positive demeanor in stressful situations, and attention to detail

The hourly rate for this position ranges from $18 – $22/hr. This range is for the U.S. and not applicable to locations outside of the U.S. Hourly rate may vary based upon, but not limited to, candidate’s related work experience, business sector and geographic location. This position also is eligible for benefits and discretionary bonus, although incentive compensation is not guaranteed.

Therabody is committed to ersity, equity and inclusion. We will not tolerate discrimination in employment, employment-related decisions, or in business dealings on the basis of race, color, genetic information, age, sex, sexual orientation, religion, disability, ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected status. We will strive to provide an environment free of discrimination to our team members, customers, guests, and suppliers. We seek contributors from all backgrounds and walks of life to join our team, and we encourage our employees to bring their empowered, passionate, and authentic selves to work every day.

Title: Customer Support Representative

Location: Distributed, +

About Us

There is nothing like the feeling of a good night’s sleep. Cozy, wrapped-up-in-a-heavy-blanket sleep. Fire crackling, curtains drawn, DO NOT DISTURB kind of sleep. *Hygge stuff. That’s the kind of sleep we’re talking about. 85% of people agree sleep is a key to their wellbeing, but more than 50% of people are unsatisfied with their own sleep. Whether it’s stress, interruption, work, children, people need help getting great rest!

Hatch is on a mission to help everyone in the family get great sleep. Getting high quality sleep improves focus, energy, and performance no matter what you love to do in your life. We make bedside sleep devices and original content to help people wind down, sleep deeply and rise rested and relaxed. Led by Rest, the #1 baby registry item on Amazon, and Restore, our Award-winning adult focused product, we have helped over 3 million sleepers of all ages find space for rest in their lives.

The Opportunity

We’re looking for a Customer Support Representative who will play a critical role in ensuring our customers love Hatch! In this role, you’ll become a product expert responsible for helping customers use their Hatch apps and devices seamlessly. Ideal candidates are empathetic, great communicators who love helping people. We’re also looking for adept problem solvers who enjoy navigating tricky troubleshooting. Hatch customers need help getting better sleep around the clock, so this role will require availability on Saturday or Sunday and evenings. Currently, our Customer Support team observes holiday closures but may require flexibility on holidays in the future.

What You’ll Do:

• Handle a high volume of customer inquiries that vary from shipping, to product functionality, to technical troubleshooting and more.
• Learn the ins and outs of the entire suite of Hatch products and stay up to date on product changes
• Provide friendly, empathetic, and personalized responses to Hatch customers
• Use Support tools and documentation to investigate and troubleshoot hardware and software issues
• Own customer inquiries end to end by gathering information, gaining deep understanding their issues, and providing solutions
• Work collaboratively with your peers, product, and engineering teams to resolve issues and track bugs.

Who You Are:

• Super customer focused! You love turning someone’s day around and you’re constantly looking for ways to improve the customer experience.
• You’re a great communicator who knows how to translate complex technical information into a simple language
• You love owning a problem end to end by using all the resources at your disposal but you also know when to ask for help
• You’re efficient and organized; you don’t let things slip through the cracks and you’re always finding ways to do things faster and better
• You’re adaptable to change, you know how to roll with the punches and enjoy innovating and trying new things
• You’re a self-starter who is focused and productive in a remote work set up
• You have a four year college degree or equivalent experience

Bonus if You Have:

• 1 – 2 years of Customer Service experience
• Experience in high growth technology company
• Interest in gadgets and new technology

Why You Will Love Working at Hatch!

• We are certified as A Great Place to Work! 97% of our employees have reported that Hatch is a great place to work.
• We have an amazing leadership team that truly values its employees and lives our company values each and every day.
• We delight our customers with something everyone needs: a good night’s sleep!
• Our team is collaborative, fun, and brilliant!
• You have an opportunity to make a large impact in people’s lives
• We are backed by world class investors including True Ventures and have strong revenue growth.
• We let you take care of what you need by offering a flexible/remote work environment

We also take care of you through our comprehensive compensation package and many other perks and benefits including:

• 100% paid medical, dental, and vision for employees and 80% coverage for dependents
• Meaningful equity
• 401(k) match with no vesting schedule
• 16 weeks paid parental leave for those important moments in life
• 12 free therapy sessions on Samata Health’s platform
• Financial Support for Family Planning
• Remote office allowance
• Monthly Internet reimbursement allowance
• Friends and Family discount on our products
• Discount program from popular brands in travel, entertainment and retail
• Many other spontaneous perks

Designed by experts and loved by parents, our Rest family includes Rest, Rest+, Rest Mini, and Rest (2nd Gen) all-in-one sleep products designed for babies and kids that can be controlled remotely. Hatch Restore is a fully-customizable product geared toward helping adults sleep well. As an all-in-one sleep assistant, Restore helps people personalize their perfect night of slumber. Launched in 2014 by parent entrepreneurs Ann Crady Weiss and Dave Weiss, and featured on Shark Tank in 2016, Hatch is headquartered in Menlo Park, California.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Title: Executive Travel Consultant Bilingual English and French

Location: US – Virtual Location

Egencia (an Amex GBT company) is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Position Overview: Executive Travel Consultant

Overview of Role:

Executive Travel Consultant role at Egencia is to deliver exceptional travel service experience for our Corporate and Business Travel Customers. By working together as a high performing team, who are specialized with in depth knowledge, our Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to Egencia corporate clients.

It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.

The role will form part of a highly skilled small team of Executive Corporate Travel Consultants located virtually from home. The role will report to a Team Leader.

Key Responsibilities:

• Candidate should be comfortable working a shift during the core business hours for the department – 5am-6pm Pacific Standard Time this varies depending on the clients hours of operation
• Act as Travel Advisor and Consultant to a single Dedicated Client or possibly a Circle Team for multiple Dedicated Corporate Clients Business and accounts with the willingness to jump in and flexibility in shifts to meet client needs
• Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing Sabre and Amadeus.
• Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g. Hotel and Car/Car Service), whilst ensuring adherence to the customers agreed travel policy and requirements
• Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
• Deliver expectations on inidual/shared team goals and support all business Key Performance Indicators. Proactively review your metrics to check on and improve performance
• Follow internal compliance and regulatory requirements for all customers and locations supported
• Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
• Operate in a multi-channel environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
• Use positive telephone service techniques; act on special customer requests and maintain excellent client relations
• Arrange domestic and international business travel for air, road, rail and accommodation, utilizing the assigned GDS
• Proactively sell additional services for our travelers, e.g. Hotel and Car.
• Express enthusiasm and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines.
• Act in accordance with all Egencia and GBT policies and procedures

Key Qualifications and Attributes:

• In depth knowledge of:
  • International air, hotel, car, and rail booking
  • High touch customer service
  • High proficiency in GDS Sabre
• 5+ years business travel industry experience
• Experience Microsoft Office
• Detailed understanding of fares and ticketing rules – domestic and international land, air, and sea travel
• Excellent communication skills written and verbal
• Influencing skills
• Passion for Excellence in Customer Service with attention to detail
• Ability to act with integrity when handling personal and confidential traveler information
• Problem Solving, with a process improvement mindset
• Ability to multi-task and act with a sense of urgency
• Possess a strong understanding of travel trends and industry best practices
• Background in Business Travel, leisure or airline reservation required
• Ability to assist and coach customers on the online booking tool

The #TeamEgencia Experience

Work and life: Find your happy medium at Egencia.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

Bitso is looking to hire a Customer Support Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Support Team Lead

• REMOTE, SF, CA

Discover. Savor. Connect. Welcome to the chef’s table.

Cozymeal is the leading global marketplace featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more!

Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology, wine tastings, and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift or for use at home.

In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.

Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.

About the Role:

We are looking for a full-time Customer Support Team Lead with strong experience in leading customer support associates. This is an important role within our operations team with many opportunities.

Responsibilities Include:

• Lead and manage a team of remote customer support associates
• Give all necessary direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
• Set KPIs for the customer support team and track KPIs and provide feedback to team members whenever necessary
• Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed
• Identify system and workflow improvements to enhance team’s efficiency
• Understand Cozymeal’s services and provide solutions to customer and chef inquiries relating to our products in a timely manner
• Provide support to customers and respond to inquiries through multiple channels including phone, chat and email, in line with company standards for communication
• Assist our community of chefs with any questions or requests pertaining to our platform, upcoming experiences, tools and communication

Requirements Include:

• Minimum of 4 years of experience in leading a customer support team
• Ability to perform data driven analysis in Excel with minimal guidance
• Proficient in setting and maintaining KPIs
• Professional with excellent verbal and written communication skills
• Positive attitude and a willingness to learn and grow in the position
• Ability to be resourceful and responsive
• Ability to work efficiently and distraction free in a home office environment
• Proficient in Google Suite and Excel
• Experience working with a CRM
• Detail oriented

Hours: 8 hours and at least 6 hours within the 8 am to 6 pm time window (any time zone in the US)

What We Offer:

• Work anywhere in the world (we are 100% remote team)
• Competitive pay
• Great work environment with a strong and friendly team of co-workers

Location: Worldwide. This is a fully remote role and qualified candidates from anywhere in the world can apply for this role.

If this sounds like you, then Cozymeal just might be the right place for you! Welcome home!

Title: Senior Associate – Merchant Experience

Location: San Francisco, CA; New York City, NY; Seattle, WA; Chicago, IL; Los Angeles, CA; Austin, TX; Atlanta, GA; Denver, CO; Washington D.C.; United States – Remote

About the Team

As one of DoorDash’s core operations teams, Merchant Experience, ensures that when there are bumps in the last mile, there’s always someone there to help make things right. Our team designs and operates DoorDash’s large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.

About the Role

Our team is looking for an Sr Associate to help our Merchant Experience teams scale to meet DoorDash’s expansion while driving a human touch for our drivers, restaurants, and Merchants. You will have demonstrated experience, and effective execution, and be excited to solve one of our most challenging problems

You will report into our Merchant Experience team, within our Support Strategy & Operations organization, while working closely with cross-functional teams. Your key focus area will be the Merchant Support Experience – improving the experience by testing and scaling ops solutions, and troubleshooting day-to-day issues. You will be responsible for identifying and prioritizing Merchant needs – including account pain points, empowering restaurants to self-serve issues, and managing orders seamlessly. You will create and execute go-to-market strategies, test your hypotheses through hacky experiments, and influence cross-functional teams.

This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life.

You’re excited about this opportunity because you will

• Partner with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our customers
• Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
• Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results
• Partner with support and company-level leadership to guide priority projects

We’re excited about you because

• You’re organized. You thrive in creating structure out of nothing.
• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist this is how it’s always been done thinking.
• You thrive with a erse set of responsibilities. You love working across a breadth of disciplines and teams.
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
• You’re persuasive. You are an effective communicator, speaking as if you’re right and listening as if you’re wrong. You meet people on their level.
• You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.
• You’re relentless. You do what it takes to win, no matter what.
• You have 4+ years of experience. You’ve succeeded in a competitive, or challenging environment.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate erse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a erse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

California Pay Range:

$76,000$121,500 USD

Colorado Pay Range:

$76,000$109,000 USD

New Jersey Pay Range:

$76,000$103,000 USD

New York Pay Range:

$76,000$121,500 USD

Washington Pay Range:

$76,000$115,000 USD

MailerLite is one of the fastest-growing email marketing services, helping more than 1 million businesses around the world to keep in touch with their customers. Today, we are a team of more than 140 dreamers, adventurers, and world travelers passionate about what we do and believe in, and we are ready for another talented person to join the party. 🚀

We are looking for a smart, empathetic Customer Support Manager to join our growing team and help us continue delivering exceptional customer experience to the users of our apps. They should be a fast-learning inidual who thrives in a dynamic work environment, enjoys assisting others, is detailed oriented, and maintains a problem-solving attitude.

Why MailerLite?

Wondering why we think you’ll love working for MailerLite? Here are 6 reasons!

• You won’t be bored
  Different questions and unique use cases that make you think and improve your knowledge will keep you engaged on a daily basis.

• **You'll grow, develop and evolve
  **As part of a team that's always looking for new, innovative ways to offer value for customers, you'll constantly be experimenting, learning, and trying out new things.

• **You'll take ownership
  **We expect you to take full responsibility and ownership of your tasks. Team leads avoid micromanaging and minimize interruptions so you can stay focused on your assignments.

• You’ll have experts at hand
  Whenever you’re stuck, your teammates with a wide range of different expertise are ready to help you grow. And they’d love for you to share your knowledge too!

• **You'll pick where you work, every day
  **We embrace the remote culture. Every day you get to choose what environment makes you most productive.

• **You'll have stability
  **We value a stable workplace! MailerLite has been thriving for over 10 years and our year-over-year growth continues to increase.

What you’ll work with

• You will become an expert in all MailerLite products - MailerLite, Classic MailerLite, MailerCheck, and our iOS apps and respective admin tools
• You will be answering customer queries via live chat (Intercom) and emails (HelpScout) about our products, their features, and how to make the best use of them
• You will be providing guidance on the functionality of MailerLite integrations and our API solutions (e.g. WooCommerce, Shopify, WordPress, Stripe, etc.)
• You will be identifying and reporting technical issues, bugs, and product improvements to the technical and product development teams
• You will use Slack for internal communication and work closely with the rest of the MailerLite Support Team, Technical team, and Compliance and Deliverability team to contribute to a top-notch customer experience

What we expect from you 

We're looking for smart, customer service-focused people to help our customers with daily issues by answering questions about features, integrations, creating newsletters, and managing subscribers. Moreover, you will review customer accounts to make sure they comply with our Anti-Spam Policy.

• 2+ years of customer support experience (Live chat + email support), preferably in SaaS
• Fluency in speaking and writing in both English and Spanish languages is a must
• Tech savvy - good knowledge of DNS, API, HTML, WordPress, E-Commerce tools, Email Marketing would be a big plus
• Outstanding attention to detail (if you apply, include the word lite somewhere in your application)
• Experience with Intercom, HelpScout, Slack would be a plus
• You strongly resonate with MailerLite's values
• Fast and independent thinker, quick learner, attentive to details
• Enjoys working in Customer Support as a career choice
• Remote work experience
• Preferred start date - 1st of September 
• We are looking to fill the following shifts:
  • Tuesday - Saturday, 4 pm - 12 am CET
  • Sunday - Thursday, 4 pm - 12 am CET
  • Tuesday - Saturday, 8 am - 4 pm CET

What we offer

• Yearly gross salary: $31,200/year
• Remote-first culture with the team working remotely from all over the world
• International health insurance provided with coverage in most countries. Monthly healthcare payout available in select countries where coverage is limited
• Company-paid retreats. Once per year we gather for a week in an exotic location to work, learn and have fun together
• 31 days of vacation per year. We encourage you to unplug and recharge!
• 12 paid sick days for your physical and mental well-being, no doctor's note required. Parents can use them to care for their sick children
• 4 creative days. One paid day off per quarter to do something creative and fun
• 12 parental days per year. Enjoy one paid day off each month to treasure time with your children
• Parental leave. Enjoy paid bonding time at 100% of your salary when welcoming a new child into your family through birth or adoption - 3 months of maternity leave and 1 month of paternity leave
• Parenting budget of $1000. Celebrate the arrival of your little one, whether through childbirth or adoption, with a special gift from us
• Joy Budget. Annual budget to spend on whatever that brings you joy
• MacBook and other tools that'll help you to do your job efficiently
• Check the full list of our awesome benefits here

**Can't wait to receive your application! 🤩

Location:  International, Anywhere; 100% Remote; Part-Time

Do you have a Chat/Messaging – Customer Support background?

Do you enjoy working remotely and flexible schedules?

Apply for this opportunity today!

ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers that want to join our team. We are looking for experienced Customer Support Representatives who are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and highly interactive orientation program.

As a member of this team, you will respond to customer inquiries via inbound messages in German and English.

Commitment:

25 hours per week (8 hours required over Saturday and/or Sunday)

90 days

Qualified applicants will need to have a language assessment in German and English, to ensure adequate proficiency.

Orientation specifics (all times Pacific):

Begins: 9/4/2023

Training: 3 days, 5 AM – 2 PM

Nesting: 15 days, 5 AM – 2 PM

Production: Daily, 9 AM – 10 PM. At least 8 hours required over Saturday and/or Sunday

What We Are Looking For:

• • Ability to quickly identify any and all issues the customer may have
  • Ability to maintain high engagement with both the project and customers
  • Someone who wants to help the customer, not just move to the next one
  • People driven to do more for the customer and exercise good judgement in their favor when the opportunity presents itself
  • Customer service experience; familiarity handling chats
  • Professional/business level proficiency in German and English

WorkSpace Requirements:

• • Dedicated laptop or desktop computer with Windows 10 or above
  • Willingness to install MSQ security software and 2FA app on the phone
  • Access to a webcam or smartphone capable of taking pictures
  • Stable broadband internet connection of 25 MBS or greater
  • 8 GB RAM or better
  • Dual monitors highly recommended

Why should you apply?

• • You’ll have the potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
  • You’ll have access to ‘Hot Gigs’ postings exclusive to the Mod Network.
  • We offer flexible self-scheduling.
  • You’ll work from home.
  • We offer a competitive hourly rate and we’ll discuss this more in your first interview.
  • You’ll be paid for all orientation.

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!

Please note:  A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Title: Director of Support (Maven Payment Products)

Location: New York or US

Maven is the largest virtual clinic for women’s and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven’s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company’s #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.

An award-winning culture working towards an important mission Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023)
• CNBC Disruptor 50 List (2022, 2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
• Great Place to Work certified (2020, 2021, 2022, 2023)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for an experienced Director of Support, Maven Payment Products. Reporting directly into Maven’s VP, Customer Support, you will be responsible for ensuring that we deliver high quality, trusted and empathetic care to our members around Maven’s core programs including Maven Wallet, a benefit administration program; Maven Milk, our breast milk shipping service; and Welcome Boxes, our incentives program. We are seeking a Director who is able to continue to build on the foundational processes and systems to meet the demand of our fast-growing member base. The ideal candidate has experience building out and leading high performing support teams that manage complex workflows while ensuring a seamless member experience.

As Director of Support, Maven Payment Products at Maven, you will:

• Scale and manage a high performing frontline team, developing a playbook for success that includes consistent workflow expectations and SLAs as we scale to ensure exceptional member support
• Take on an ownership mentality for Maven’s Wallet & Milk programs, ing deep to understand the operational workflows, complexities, and opportunities in order to implement day-to-day improvements to drive efficiency, value, and accountability toward KPIs
• Analyze member feedback and data to identify trends, areas for improvement, and opportunities to enhance the overall member experience
• Partner with Maven’s Product org as a subject matter expert to provide insights and member concerns for consideration in Product Roadmap
• Partner with our Care Support, Care Advocacy, Product, Data, Provider Operations, Engineering, and Client Success teams to ensure alignment on program objectives
• Own relationship with vendor partners to ensure we continuously deliver a cohesive experience for our members
• Act as a point of escalation for complex member issues, driving problems to resolution within defined SLAs to maintain member trust and loyalty while managing communication with key stakeholders
• Hop in when needed to directly support member inquiries in times of high volume or during staffing gaps
• Recruit, train, and mentor your team, focusing on professional growth and fostering a culture focused on exceptional and empathetic customer service

We’re looking for you to bring:

• 6+ years of experience in customer support or experience at a digitally-driven company, with at least 4 years of management experience
• Strong operational skills including de-escalation and escalation management, operations execution, project management and relationship management
• Expertise managing and coaching team members and driving a high performance culture in a fast-paced, high growth environment
• Experience managing email and voice support
• Track record of driving improvement with impactful and measurable results and a demonstrated ability to drive decisions with data
• Willingness to get in the weeds with a complicated product
• Strong written and verbal communication skills with a sharp attention to detail
• Schedule flexibility to meet with direct reports who may work non-traditional hours
• Experience in Zendesk a plus
• Experience managing remote teams

Helpful experiences and skills (if you don’t have them, you can learn them with us!):

• Background in a healthcare benefits and insurance
• Experience with procurement operations

For candidates in NYC, CA, CO, the salary range for this role is $160,000-$190,000 per year. You will also be entitled to take part in the company bonus program and receive stock options and benefits. Inidual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.. Inidual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a erse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who’ve been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for iniduals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected]. For general and additional inquiries, please contact us at [email protected].

Member Service Advocate

Remote, USA

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needsbringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that health is local and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a erse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team erse and inclusive.

Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from erse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About the Role:

Cityblock delivers integrated primary and acute medical care, behavioral health and social care, powered by relationships and designed to advance equity in access and outcome. By delivering these acute and longitudinal services in-home through a combination of digital and in-person connections, we can allow members to stay at home and out of the hospital.

As an additional service in support of our local Hubs, we provide trusted, quick, and convenient wrap around front desk support like scheduling, consenting, initial assessments, and more.

This role is far more than the usual customer service job. You will be an early-stage member of our Virtual Integrated Health Center, a virtual contact center with a distributed team where you will be placing calls to, and fielding calls from, Cityblock members around the country.

This role will be the first welcome for the caller on behalf of Cityblock. You will orient members to our care model and field inquiries, concerns, and requests. You will instill loyalty and trust by anticipating member needs, conveying genuine interest and empathy, building trust, and providing accurate and efficient services to all members and other callers.

You may complete a screening questionnaire with members, verify their insurance, schedule appointments, connect to a clinician on-call, and/or research inquiries with excellent engagement and problem-solving skills. You will use Commons, Cityblock’s care facilitation system, and other tools, to provide best-in-class customer service.

You will make sure that, regardless of the circumstances, members are treated with respect and dignity, and always feel welcome to give Cityblock a ring.

In addition, you will be trained on outreach projects to help educate members on our virtual services, coordinate verbal and electronic consents to treat, conduct assessments, and schedule appointments for members with our Virtual Community Health Partners and providers.

Requirements for the Role:

• You are passionate about improving health care delivery
• You love serving customers, and want to pursue your profession in a positive environment working on meaningful problems that change lives
• You have excellent communication skills, including the ability to effectively interact with members, member support systems, and care teams
• You have experience with helping people to navigate complex topics and decisions, especially in the direct provision of services
• You are compassionate, open-minded, patient and non-judgemental
• You have the ability to think quickly and solve problems in the moment
• You are emotionally-resilient and can successfully interact with customers in various emotional states
• You have a passion for working to improve the community you are a part of, or have been a part of in the past
• You are excited about how technology can support your work and help drive the ongoing evolution toward a new and better health care system

We take into account an inidual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave.

The expected salary range for this position is $41,600 – $48,700.

The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Vice President Global Customer Support

Virtual, United States

535-Support · Livonia, Michigan (Remote)

About Us

WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.

Over one thousand organizations with more than 4 million users in over 80 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

WorkForce Software is seeking an inclusive and collaborative leader with a genuine curiosity for cutting edge technology and passion for helping others succeed to grow and manage our scaling Support teams. As the Vice President of Customer Support, you’ll oversee customer and technical support teams who are responsible for all reactive customer support for our software product suite.

We are only successful because of our customers, and we are seeking an exceptional leader who will double down on customer centricity, use data to make informed decisions, and be both strategic and human in their management of the Support functions.

We are a global business with customers and team members world-wide with a ‘follow the sun’ approach to our Support services.

You will provide strategic direction by constantly monitoring customer satisfaction and industry trends, recommending new projects, operational standards, and customer service procedures. You thrive on continuous improvement. You’ll always be looking for ways to automate, standardize and provide effective help to efficiently and effectively support our customers at scale.

Responsibilities

• Lead and scale a customer centric, motivated, and high performing Production Operation and Support organization.
• Drive the vision for the future of Support and introduce innovative ways to support our customers with the goal of achieving the highest standards in customer satisfaction
• Define and measure overall Support team performance KPIs against goals and budget.
• Ensure the teams meet and exceed our aggressive Support expectations, performing at or above committed targets including response time, resolution time, and customer satisfaction.
• Develop infrastructure to ensure the teams scale in a cost effective and efficient manner, including focusing on process improvements and technology integrations
• Serve as the primary escalation point for Support questions or issues while working cross functionally across Engineering, Sales, Product, and Services to ensure successful customer outcomes
• Detect emerging trends in customer experience, drivers of customer action, change in the agent experience, and articulate those qualified insights across stakeholder groups for strategic action
• Be the voice of the customer to the Product team to ensure we continue to evolve ways that align with the goals of our customers while also delivering long term solutions
• Act as the global owner of the support process, driving quick resolution to customer impacting issues
• Lead and demonstrate superior technical and procedural excellence, while independently managing complex escalations and providing a superior customer experience
• Direct the activities of customer support teams to ensure that all customer needs are efficiently resolved in a professional and courteous manner
• Quickly react and respond to contracting questions and updates for new and existing customers
• Ensure SLA’s are maintained, while continually seeking opportunities to improve customer satisfaction, deepen customer relationships and enhance the delivery of customer support
• Lead and develop a team of high performing customer success professionals
• Identify, hire, grow and retain the levels of talent we need to meet our service commitments
• Develop policies and procedures for growing customer support and operations teams with scalable training and documentation
• Be a trusted leader for the organization building relationships with each member of the team and stakeholders across the business practicing fairness and managerial transparency
• Ensure strategy of CX is consistently aligned with company goals
• Provide coaching and career development opportunities for all team members
• Build an empathetic, positive, and energetic team culture

Requirements

• 15+ years of work experience in customer support and production service roles
• 10+ years’ experience in enterprise B2B SaaS business
• 8+ years in an operational leadership role
• Experience transforming, leading, and scaling Production Operations and Customer Support teams.
• Experience managing large teams, both on premise and remotely
• Excellent communication skills, especially in customer services situations
• Strong data organization and manipulation skills
• Prior experience implementing and administering ITSM/CRM applications.
• Ability to utilize intuition and data-driven decision making to know when a problem requires a quick solution versus a procedural or technological change
• Experience working closely with cross-functional teams to ensure, coordinate, and deliberate approaches to deliver complex projects
• Highly attuned to industry trends through continual research
• Ability to succeed with minimal guidance in ambiguous circumstances
• Experience providing thought leadership to drive best in class SaaS customer support

Travel

• Up to 20% travel may be required.

Education

• Bachelors degree or equivalent experience.

Why You Should Join the WorkForce Team?

• Unlimited PTO
• Flexible Hours / Work from Home Policy
• 401k with Company Match
• Performance Bonus
• Career Development and Training – Be the CEO of your career!
  • Company paid LinkedIn Learning subscription.
• Diversity, Equity, and Inclusion Initiatives including committees such as:
  • Women for Inclusion
  • Age: Unity Beyond Years
  • Racial Equality/Discrimination
  • Mental and Physical Ability
  • WorkForce Pride Network
  • Global Perspectives
  • Band of Veterans
• Health and Wellness / Gym Reimbursement
• Full Comprehensive Health Benefit Package
• Parental Leave
• Community Outreach Programs and Charitable Support

This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

To maintain our goal of remaining a erse and inclusive company, WorkForce Software advocates for and promotes a erse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our inidual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities

Title: Customer Support Representative – Remote

Location: United States

Who We Are

For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers’ needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.

#LI-Remote

The sum of the parts is greater than the whole. We share in one another’s wins, we offer support to one another continually, but we also expect that everyone steps up. Our team has a strong work ethic, focus on continual improvement and questions everything. As an inidual, as a team and as an organization. We adore our customers. We feel like a part of their success and ultimately love to help and solve issues.

What You Will Do

Our Customer Support Team is an important component of our business and represents the ability to assist our clients understand, embrace, and gain value from our SPINS solutions. The Customer Support Representative will apply interpersonal and analytic skills to business challenges which ensure the success of our customers. This high impact role will handle multiple clients in an entrepreneurial, problem-solving environment and support SPINS clients by responding to client requests.

• Demonstrate product expertise and understand how our solutions drive value within our clients’ world
• Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, marketing, engineering and finance
• Present SPINS’ platforms and be able to communicate effectively to varied levels of users from analysts to C-Level users
• Provide advice and support related to client forums, client success initiatives, and other outreach programs
• Serve as the primary interface for product related issues during the implementation process and ongoing support
• Build strong client relationships and instill confidence across the organization especially with sponsors and technical contacts
• Ensure that customers derive maximum value from their investments in SPINS by fully leveraging our data and solutions
• Act as expert/specialist to the client in resolving product or technical issues
• Successfully review and manage inquiries from the client thru to resolution
• Collaborate with internal colleagues (Engineering, Strategy, Business Development, Sales and others) to drive improvement in quality, volume, service, and profitability
• Assist in the development and delivery of training materials for internal and external use
• On-board new users by confirming subscription parameters, providing login credentials, and hosting kick-off and check in calls
• As needed, provide ad-hoc training on a 1×1 basis or to a larger group of client users
• Contribute to Knowledge Base management such as adding FAQs or updating training content.
• Analyze client user behavior and usage activity – and generate reporting for key client meetings and marketing efforts while recommending actions aimed at increased use

What You Bring

• Bachelor’s degree in Business Admin. or related quantitative (Math, Economics, Finance, Statistics) field of study
• 1-2 years of experience in Analysis or Customer Support; experience in the Natural/Specialty Industry or with other syndicated data is a plus
• Proven track record of problem solving
• Must be able to draw conclusions from raw data and summarize results quickly and efficiently
• Demonstrated ability to communicate effectively
• Adept at cultivating external and internal relationships
• Possess advanced MS Office skills (Word, Excel, PowerPoint)

We’re even more impressed if you bring along

• Strong focus on customer satisfaction
• Solid organizational and time management skills and proven ability to work independently

#LI-Remote

What SPINS Offers

We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members. Whether you are based at our Chicago headquarters or remote, we continue to stay true to SPINS:

• We embrace hybrid and remote work options so that you have the flexibility to create a work/life balance that actually works!
• Virtual yoga, HIIT, meditation classes, and team SPINS Peloton rides
• Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
• CEO Connect, a monthly informal small group Q&A session with our top leader
• Semi-annual company-wide survey that is used to shape company programs, perks, and culture.

The SPINS Way

• Direct We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
• Determined We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
• Passionate We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
• Collaborative We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each inidual contribution.

Remote Client Support Specialist, Professional Services

Overview

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

The American Heart Association (AHA) has a great opportunity for a Remote Client Support Specialist, Professional Services (Preferred location: DFW area).

Additional Information:

• Salary: $18.50/Hour
• Location: Fully remote (training and work)
• Training: September 11, 2023 – December 01, 2023
• Equipment: Home office set up provided to you before training begins (laptop, monitor, keyboard, mouse, and headset)
• Shift: Available shifts starting as early as 7:45am CST and staying as late as 6pm.

Daily Scope of Work – The Remote Client Support Specialist, Professional Services will provide tier I technical support for inbound calls and emails and record outcomes in CRM/Microsoft Dynamics. The specialists will be trained to use computerized systems for gathering and tracking information as well as trouble shooting. The ability to navigate a computerized data entry system or other relevant applications is required. The specialist may also be asked to perform other responsibilities based on special projects available to them.

Responsibilities

• Respond to professional customer (physicians, nurses, emergency management technicians and staff) inquiries related to Emergency Cardiovascular Care (ECC) and Cardiopulmonary Resuscitation (CPR) training products and systems. Provide timely and accurate responses to questions regarding website access, basic CPR information, online products and programs.
• This position provides technical assistance to students and instructors for our proprietary applications using various administrative tools, support documents and knowledge. Adapt technical responses and information from multiple applications to provide customers with moderately complex information and guidance. Escalates concerns appropriately when required. Responds swiftly and accurately to email inquiries submitted by AHA customers within required time frame.
• Update customer online records such as profile information, transcript services, and course management. Enters data accurately in CRM tools to record customer sales, problem resolution, and retention. Complete documentation within productivity guidelines and targets.
• Maintain awareness of online course and CPR product information through monthly messaging, strategic initiatives, meetings and conferences or related policies and procedures. Collaborate with sales staff to ensure a uniform response and timely resolution to customer problems or concerns.

Qualifications

• At least two (2) years’ experience in a customer service field or call center environment.
• At least one (1) years’ experience in providing first level technical support to customers.
• Demonstrated excellent verbal and written communication skills.
• Internet navigation and the ability to navigate among multiple programs/screens.
• Demonstrated excellent problem-solving skills.
• High School diploma or equivalent
• Ability to develop alternate solutions and make sound decisions.
• Computer experience with a proficiency in Microsoft Office: Word and Outlook
• Available to work Monday through Saturday.

Preferred Experience:

• At least two (2) years’ experience with Customer Relationship Management (CRM) Systems (Microsoft Dynamics preferred)
• Experience with Learning Management Systems (LMS)
• Microsoft Excel

Compensation & Benefits

• Paid Time Off
• Medical, Dental, Vision, Teladoc, Flexible Spending Accounts (FSA)
• Basic Life and AD&D Insurance
• Retirement and Savings Programs
• Work Perks (Discounts with national retailers: Verizon Mobile, AT&T Mobile, Apple discount program, HP computer discount program, and LegalShield)
• Heart U (hundreds of online courses, tools and references to support employee career development and continuous learning – free access to employees and their families)

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.

The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, ersity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

Outbound Customer Service Representative

WORK FROM HOME, UNITED STATES 

SUPPORTNINJA CAREERS – CUSTOMER SUPPORT

FULL TIME

REMOTE

Salary: $16/hr

Work Schedule: TBD

Work Set Up: Remote

Type of Contract: Full Time Employment

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

What does a day in the life as a Customer Service Representative look like?

• Completing and following up on call tasks via HubSpot.
• Communicating client’s programming and membership model.
• Fielding any questions and inquiries from prospective clients.
• Entering clear and concise call notes on all interactions.
• Forwarding any center specific questions to the corresponding team.
• Reviewing center training schedules to identify the correct times and team members to book potential clients with.
• Scheduling customers via text, email, and phone calls.
• Scheduling customer appointments in the proper location’s booking platform
• Calling former customers to invite them back
• Performs other duties as assigned

What are the required qualifications for a Customer Service Representative?

• Minimum 2 years of phone sales experience.
• Experience managing a lead database.
• Experience selling a service based product.
• Systems Experience: HubSpot, RingCentral & MindBody Online
• A passion and knowledge for soccer and sports.
• An inidual that is teachable, coachable, and a continuous learner.
• Professionalism within the workplace and a positive ambassador
• Excellent oral & written communication skills across a variety of teams and staff.
• Comfortable on multiple technological platforms.

$16 – $16 an hour

SupportNinja Perks and Benefits

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Middle School Social Studies Test Prep Writer

POSITION SUMMARY

We are looking for a smart, motivated, certified social studies teacher to create exceptional new practice questions that will help test-takers succeed on the TEA’s STAAR Social Studies Assessment. Outstanding candidates must be self-starters, willing and able to respond positively to constructive feedback, and able to commit to 15 hours per week. Writing and/or editing experience is preferred but not required.

ROLE QUALIFICATIONS

• An active certification for teaching social studies in middle grades
• Strong working knowledge of the following topics: American history, geography, culture, society, government, citizenship, and economics
• Strong written communication skills
• Solid working knowledge of mainstream word processors (Microsoft Word, Google Docs, etc.)

DETAIL OF RESPONSIBILITIES

• Perform diligent research, supporting and bolstering personal understanding of the content in order to communicate it effectively and thoroughly
• Write high quality, unique practice questions and answer explanations to help us best serve customers
• Work with our project managers to ensure submitted work meets required specifications
• Respond quickly and positively to constructive feedback, making all necessary
• Provide weekly updates to demonstrate steady progress

COMPANY DESCRIPTION

Mometrix Test Preparation was founded in 2002 with a simple vision: to help test-takers cut through all of the fluff and distractions in order to get to the heart of exactly what it takes to succeed on the exam. We watched helplessly as too many of our well-qualified friends and relatives struggled to get into the school of their choice, or earn the certification necessary to get or keep a job, simply because they didn’t test well. We decided there must be a better way to prepare, so we made it our mission to give test-takers exactly what they need in order to maximize their potential. Our goal is for our study materials, coupled with diligent effort, to empower a test-taker to attain the highest score within their ability to achieve. We help people achieve their dreams by helping them overcome the testing hurdles necessary for them to get to where they want to be.

Our materials are available on every major digital platform and are distributed worldwide. Every year, millions of test-takers utilize Mometrix materials, including free online resources, study guides, flashcards, digital content, and apps for the web and smartphone.

We also have the largest catalog of any test preparation publisher, now offering over 3,500 products covering more than 1,500 different standardized exams. Keeping up with the constant changes in the many different exam markets we cover, our product development team averages more than 100 product updates each week. Mometrix study materials comprise a collection of over 174 million words, larger than the entire print history of TIME Magazine.

Mometrix is a privately-owned company based in the southeast Texas metropolitan area, with printing and distribution facilities in Tyler County, Texas. An A+ member of the BBB since 2003, we research, develop, produce and retail our test preparation products to test-takers all over the world. Our products are developed by experts in each test’s field of study to ensure the highest quality, most relevant content possible. We take very seriously that our customers trust us to give them the information they need in order to perform well on the exam and select only the highest qualified writers using a rigorous application process.

If you think you’d be a good fit for this role, please submit your resume; don’t forget to include any relevant experience or qualifications.

*This is a CONTRACTOR position open to anyone working in the US remotely.

Title: Customer Support Specialist- HL Vanilla

Location: US-Remote

Higher Logic exists to connect people, knowledge, and ideas to improve lives and organizations. Through our community solutions, we empower growth-stage businesses and associations to build a more engaged and meaningful relationship with their customers and members. Higher Logic serves more than 3,000 customers, representing over 350,000 online communities with greater than 200 million users in more than 42 countries worldwide.

Our team is a thriving community of authentic people with erse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that ersity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.

The Customer Support Specialist’s primary responsibility is to help our customers successfully use Higher Logic’s software solutions. This role provides outstanding technical support and customer service through multiple support channels (phone, case/email, chat, etc.) to customers ranging from small businesses to large enterprises. As a customer facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Resolve customer technical issues effectively and efficiently through multiple support channels
• Communicate with customers professionally and consistently on issue status and resolution
• Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes and resolution
• Continually develop and hone customers service & troubleshooting skills and Higher Logic product knowledge
• Build and foster positive working relationships across the team and company
• As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales and Finance)
• As needed coordinate phone calls or virtual sessions with customers to troubleshoot effectively
• Meet or exceed performance metrics around productivity, quality of work and overall customer experience as agreed upon with manager
• Conduct all business in accordance with Higher Logic policies and procedures.

KNOWLEDGE AND ABILITIES REQUIRED:

• Basic understanding of or a willingness to learn Higher Logic’s Product Suite
• Critical thinking and troubleshooting skills
• Effective prioritization and triaging skills to manage multiple customer inquiries
• Basic understanding or willingness to learn HTML & CSS
• Basic knowledge or a willingness to learn standard web technologies, browsers and web applications
• Excellent verbal and written communication skills
• Exceptional customer service skills

You’ll earn:

• Competitive compensation.
• Comprehensive health benefits package.
• 401(k) plan with employer match.
• Healthcare and dependent-care flexible spending account.
• Company short-term and long-term disability insurance.
• Company culture that recognizes its employees.
• Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
• Significant advancement opportunities for outstanding performers.

EEO Disclosure

Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description

Get paid to have conversations with English learners from around the world!

Help students from around the world improve their English language skills through engaging 1-on-1 online conversations. Enjoy the flexibility of working remotely and the opportunity for constant career and financial growth. No prior experience or teaching certificate required!

Responsibilities

As an Online English Practice Partner, your day-to-day tasks will include:

- Engaging in 1-on-1 online video calls with students from around the world.

- Lesson are focused on having conversations about various engaging topics, that students or you can choose.

- Help English learners improve their pronunciation

- Reading and discussing different articles, blogposts, newspapers, short videos

- Either pre-schedule lessons with your regular students, or just go live ANYTIME to get instantly matched with new students

Benefits of being an Online English Practice Partner:

- Increasing pay: Starting from US$10.20 to US$16.80 per hour, with opportunities to earn up to US$22 per hour based on experience.

- Welcome bonus: Earn a US$100 welcome bonus in addition to your regular earnings.

- Flexible schedule: Set your own hours and determine your workload, offering the freedom and autonomy to fit your lifestyle.

- Remote work: Enjoy the convenience of working from home or while traveling, as long as you have a reliable internet connection.

- Global connections: Connect with students from various countries, including Spain, Italy, France, Japan, Brazil, and more, and gain valuable insights into their cultures.

-  Experience the independence of working on your own terms, without a fixed schedule or a boss dictating your hours.

Who should apply

If you meet the following criteria, you're a perfect candidate for this role:

- English is your native language.

- You have access to a computer with a fast and stable internet connection.

- You enjoy meeting new people from different countries and erse backgrounds.

- You desire the freedom to work from home and have flexible hours.

- You seek continuous career development and financial growth.

Whether you have previous experience in customer service/support, teaching, copywriting, babysitting, or you're a student seeking an internship to enhance your communication skills, this is the perfect job for you.

Join us today and make a meaningful impact on students' lives while enjoying the benefits of remote work and career growth!

Salary and compensation

Job Description

Get paid to have conversations with English learners from around the world!

Help students from around the world improve their English language skills through engaging 1-on-1 online conversations. Enjoy the flexibility of working remotely and the opportunity for constant career and financial growth. No prior experience or teaching certificate required!

Responsibilities

As an Online English Practice Partner, your day-to-day tasks will include:

- Engaging in 1-on-1 online video calls with students from around the world.

- Lesson are focused on having conversations about various engaging topics, that students or you can choose.

- Help English learners improve their pronunciation

- Reading and discussing different articles, blogposts, newspapers, short videos

- Either pre-schedule lessons with your regular students, or just go live ANYTIME to get instantly matched with new students

Benefits of being an Online English Practice Partner:

- Increasing pay: Starting from US$10.20 to US$16.80 per hour, with opportunities to earn up to US$22 per hour based on experience.

- Flexible schedule: Set your own hours and determine your workload, offering the freedom and autonomy to fit your lifestyle.

- Remote work: Enjoy the convenience of working from home or while traveling, as long as you have a reliable internet connection.

- Global connections: Connect with students from various countries, including Spain, Italy, France, Japan, Brazil, and more, and gain valuable insights into their cultures.

-  Experience the independence of working on your own terms, without a fixed schedule or a boss dictating your hours.

Who should apply

If you meet the following criteria, you're a perfect candidate for this role:

- English is your native language.

- You have access to a computer with a fast and stable internet connection.

- You enjoy meeting new people from different countries and erse backgrounds.

- You desire the freedom to work from home and have flexible hours.

- You seek continuous career development and financial growth.

Whether you have previous experience in customer service/support, teaching, copywriting, babysitting, or you're a student seeking an internship to enhance your communication skills, this is the perfect job for you.

Join us today and make a meaningful impact on students' lives while enjoying the benefits of remote work and career growth!

Salary and compensation

Customer Support Specialist (Remote)

Birmingham, Alabama, United States

Customer Support

Remote

Description

We are seeking a highly knowledgeable and customer-focused inidual to join our team as a Customer Support Specialist. As a Customer Support Specialist, you will be the go-to product expert for our fleet management software, providing advanced technical support and in-depth product knowledge to our customers. You will play a critical role in ensuring customer satisfaction, resolving complex technical issues, and delivering exceptional support experiences. This position requires a deep understanding of our fleet management software, strong problem-solving skills, and the ability to communicate technical concepts effectively.

What’s Fleetio?

Fleetio (pronounced “flee-tee-oh”) is a leading provider of fleet management SaaS that helps organizations of all sizes track, analyze, automate, and manage their vehicles and equipment. With a purpose-built, easy-to-use, and comprehensive suite of tools and features, Fleetio makes it easy for fleet managers to optimize their operations, reduce costs, and improve safety and compliance.

We’ve become a trusted partner for thousands of businesses across the globe, from small startups to large enterprises. With a focus on innovation, customer success, and sustainable growth, Fleetio is on a mission to transform fleet management.

What makes us special, you might ask? We’ve been remote-friendly since 2012 and have been recognized as Birmingham Alabama’s Best Places to Work five years in a row. We have over 200 employees all over the United States, Canada, and Mexico, and have over 5000 paying customers in 70+ countries. It’s an exciting time at Fleetio as we’re growing 50+% year on year and have just closed our Series C round led by our incredible investment partner, Elephant. We’re building the fleet management platform of the future – the single screen for fleet managers to drive their businesses forward.

More about our product and company:

• Fleetio product overview video:

Our careers page: Check us out on Glassdoor (i.e., people love working here):

What you’ll be doing

• Serve as the primary point of contact for advanced technical support and product-related inquiries from customers using Fleetio.
• Provide exceptional customer service through various channels, including phone, email, and live chat, while maintaining a high level of professionalism and empathy.
• Demonstrate expert knowledge of our fleet management software, including its features, functionalities, and integrations.
• Troubleshoot complex technical issues ensuring prompt and effective resolution.
• Investigate and analyze software issues reported by customers, collaborating with the product development team to identify and implement solutions.
• Develop and maintain comprehensive product documentation, including FAQs, knowledge base articles, and troubleshooting guides, to empower customers to self-serve.
• Conduct product training sessions and webinars for customers, ensuring they have a deep understanding of the software’s capabilities and how to leverage them effectively.
• Collaborate closely with the product development and quality assurance teams to relay customer feedback, suggest enhancements, and ensure timely bug resolution.
• Stay updated on industry trends and best practices related to fleet management software, sharing insights and recommendations with customers to optimize their operations.
• Continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives.

This is a position we consider essential to the company’s success. Be sure to mention coffee in your cover letter so we know you actually read this.

What’s in it for you

• Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
• Work remotely (within the United States), or at our Birmingham, AL HQ. We strive to promote a strong remote working culture and have done so since the beginning.

Our team

The Support Team at Fleetio is a group of knowledgable and hardworking iniduals. Our ownership and pursuit of excellence is felt by our customers and our team. We want the best for our users and our team members and it shows in everything that we do. Come lend your experience to help us become even better.

Requirements

• Previous experience in a customer support or technical support role, preferably in the software industry.
• In-depth knowledge of fleet management software and related technologies.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively.
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts to customers clearly and concisely.
• Customer-centric mindset with a passion for delivering exceptional support experiences.
• Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.
• Proficiency in using customer support tools and software, including ticketing systems, CRM software, and remote support tools.
• Flexibility to work occasional evenings or weekends to accommodate customer needs.

Considered a plus

• Fleet management and/or feet management software experience.
• Ability to speak English and Spanish.

Benefits

• 100% health/dental coverage (50% coverage for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO – 4 weeks
• 8 company holidays + 2 floating holidays
• Parental and bonding leave
• Dependent care and medical FSA
• Short and long term disability
• Community service funds
• Professional development funds
• Health and wellness initiatives
• Mac laptop + new hire equipment stipend
• Monthly catered lunches
• Fully stocked kitchen with tons of drinks & snacks
• Remote working friendly since 2012 #LI-REMOTE

Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate ersity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.

If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500 or emailing

Claims Processor

(English Speaking)

at Carrot Fertility (View all jobs)

Remote

About Carrot:

Carrot Fertility is the leading global fertility care platform for women, who are often at the center of fertility care decisions and consequences. Plus, Carrot serves people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot’s comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives.

The Role:

Join our team as a Claims Processor and play a vital role in providing an exceptional member experience! In this role, you will review and evaluate out-of-pocket expenses submitted by our members, including expenses made with their Carrot Card. Working closely with our Reimbursements and Care Navigation teams, you will ensure that claims are processed accurately and efficiently. To excel in this role, you should be detail-oriented, possess excellent communication skills and comfortable working during the hours (2am-11am PST).

The Team:

Join our Payments team at Carrot Fertility and make a meaningful impact on our members’ fertility journeys! As a team member, you will work closely with insurance payers to ensure that payment for applicable care is coordinated accurately and efficiently. You will also be a part of our larger Member Success team, collaborating with colleagues from erse backgrounds to provide exceptional support to our members. With our fully distributed team across the entire US, you’ll have the opportunity to work closely with colleagues from different regions and better serve our members

Minimum Qualifications:

• 1-3 years of relevant work experience including claims submission/processing experience
• Highly detail-oriented and organized
• Structured thinker and love checking things off your to-do list
• Excellent verbal and written communication skills
• Problem-solving skills to analyze, troubleshoot and resolve issues
• An innovative spirit to push the boundaries

Preferred Qualifications:

• Strong Interpersonal Skills
• Fluency in other languages
• Ability to thrive in a fast-paced, results-oriented environment
• Solve problems creatively and think on your feet
• Ability to lean in to changing priorities and processes
• Track claims and denials through the entire lifecycle
• Identify gaps in claims and reach out to providers for missing information
• Help members troubleshoot issues involving claims or eligibility

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The expected base salary for this position will range from $61,000 – $83,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company’s Most Innovative Companies, CNBC’s 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and ersity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.

Customer Service Representative (B2C – Remote Opportunity)

At Nespresso we place people and specialty coffee at the heart of what we do. As part of our team, you’ll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. We’re committed to delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, ersity and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with first-rate opportunities to push the boundaries of coffee exploration.

Position Summary:

The Customer Service Representative (B2C) will act as a brand ambassador providing exceptional customer service and producing sales through all points of customer contact within Nespresso’s Customer Contact Center. This is a remote-based opportunity.

Responsibilities:

Handle B2C prospects, register new B2C customers, drive sales through customer interactions, handle machine questions, answer information requests or complaints and bring the most appropriate answer/solution according to COE Guidelines aiming at first contact resolution as well as ensure database integrity.

Requirements:

High School Diploma or GED required; Bachelor’s degree is preferred.

The approximate pay range for this position is $35,000 to $45,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Requisition ID: 254216

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you’re at the forefront of our minds as we recruit top talent to join Nestl. The skills you’ve gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by iniduals with disabilities. Nestl seeks such skilled and qualified iniduals to share our mission where you’ll join a cohort of others who have chosen to call Nestl home.

Nestl Nespresso USA is an equal opportunity employer and is looking for ersity in qualified candidates for employment. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience.

This position is not eligible for Visa Sponsorship.

Title: Customer Service Specialist

Location: Remote US

WE DEVELOP INNOVATIVE BEVERAGE BRANDS FOR THE NEXT GENERATION OF DRINKERS.

Born in Austin, TX. BeatBox Beverages is a collection of millennial founders and established industry veterans developing innovative beverage brands for the next generation of drinkers. BeatBox Beverages was founded on the belief that future generations will continue to demand products that authentically connect with their lifestyle. Our mission is to create cutting-edge beverage brands that speak to innovative iniduals.

About the Role

The Customer Experience Specialist for BeatBox Beverages is responsible for creating exceptional brand and buying experiences for potential and existing customers. The primary function of this role is to identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness.

The Customer Experience Specialist must be able to transition between multiple job priorities at the same time, have strong people skills, and excellent communication abilities. The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers.

Specific Duties and Responsibilities:

• Effectively communicate and interact with customers via phone, email, and web inquiries.
• Take ownership of every customer interaction to ensure problems are resolved quickly and methodically, while maintaining complete focus on creating a positive customer experience.
• Work with partner teams to troubleshoot customer problems to ensure customers have the best experience possible.
• Master our internal tools to effectively manage our customer relationships.
• Perform additional responsibilities and duties as assigned by management.
• Escalate issues to appropriate teams when necessary.
• Contribute to a positive, collaborative work environment.

Qualifications:

• A Bachelor’s degree preferred, or equivalent job experience in the customer service industry.
• 3+ years of experience in customer service or technical support, preferably in a remote environment
• Fluency in the suite of Google applications, especially Sheets and Docs
• Experience using Slack, Asana, Miro, and other productivity applications

Galxe is looking to hire a Client Experience Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Toku is looking to hire a Customer Success Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Senior Solution-Driven Customer Support Specialist

Remote

Full Time

WANTED: Highly Motivated And Process-Oriented Customer Support Agent To Help Us & Our Awesome Clients Succeed Even Further

You’ll need to be located in the US / Canada because business hours will be PST/PDT (US/Canada Pacific) time!

Your role

You’re going to be helping our clients and customers to solve issues and questions regarding the powerful tools we supply them. This will bring them more success.

If you’re searching for a job that allows you the flexibility to work from wherever you’d like and still be a key part of a movement, this could be a perfect match for you.

We’re helping small businesses, agencies, and entrepreneurs grow faster and raise the standard of quality for their customers like we do for our own.

Your Responsibilities Will Include:

• Management of open customer support tickets within our Help Desk software.
• Moderation of our private online communities, encouraging quality discussion between our users and making sure that any issue is correctly taken care of.
• Helping our webinars and training run as smoothly and with as much engagement as possible.
• Being the bridge between our users and our development/product team to make sure that all the issues are addressed.
• Making sure our customers can find training topics as needed.
• Helping us provide all the instructions and advice our clients may need, so they can best use our tools and their powerful feature for their own success.

You’ll be provided with everything you’ll need for success, including:

• Proven and tested scripts, processes, and training to support all your work and tasks.
• Helpful and ongoing feedback, with direct contact not only to the support manager but other company managers and directors as well.
• A valuable opportunity to learn, grow, and become even more successful customer success professional, with a company founded on the values of continual learning and growth.
• The opportunity to have fun every day with a team of passionate, hard-working people just like you!!

Preferred Skills And Experience

• Process Driven: You know how to follow defined processes and routines, and learn with that. You can keep up with a task list and understand priorities to make your day more productive and achieve better results.
• Improvements Seeker: You like to see processes and how they can go better. Our clients and we have to follow routines, of course, but why not think of how they can be better executed?
• Positive Mindset: You should be able to deal with eventual unsatisfied customers and to provide awesome assistance to revert that customer’s impression.
• Coachable: You will master your role by working with both our support manager and your fellow support associates. An open mind and desire to improve will propel your performance forward.
• Team Oriented: Our team thrives on close collaboration and good-natured competition. As part of the support team, your positive working relationship is as important to us as it is to you.
• Self-Starter: Because you will be working from home, it’s essential for you to be able to manage your time well and efficiently handle your own schedule.
• Agile: Maybe a few steps are not yet traced (or they’ve changed!), so you have to be able to take decisions and actions quickly to keep our work done and our clients happy.
• Previous Customer Success Experience: A nice history of success in B2B businesses’ customer success role/support making their customers happy.
• Previous experience in marketing and a tech-savvy person.
• Impeccable written and spoken English: We don’t care if you’re a native English speaker as long as you can serve our clients flawlessly.

If you do not have this experience on your resume, you will not be considered for the job.

You’ll need to be located in the US / Canada because business hours will be PST/PDT (US/Canada Pacific) time!

Job Types: Full-time, Contract

Salary range: $1,500- $3,000 /month

Remote Customer Care Specialist

locations

United States Virtual

time type

Full time

job requisition id

R-99479

Overview of Position

The role of a Customer Service Representative is a key position within Assurant because you are the voice of our organization and our clients.

You are highly valued as our customer’s primary point of contact, and Assurant is very much invested in your success in this role. Providing excellent customer service is top priority for us!

The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.

What will be my duties and responsibilities in this job?

• Receive in-bound calls from customers and provide superior service
• Listen to our customer’s concerns, solve problems, answer questions and work with them to find a resolution while showing empathy
• Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges
• You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested

Note: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades or sales of any kind

What are the requirements needed for this position?

• Minimum high school diploma or GED
• 1-3 years of prior experience in a customer-facing role
• Excellent verbal, written, and listening skills
• Strong attention to detail
• Great communication skills, a love for talking to people and ability to WOW customers on every call
• Relentless drive to own the customers problem and ability to think outside of the box to resolve them
• Ability to adapt to change and work well in a fast-paced environment
• Ability to multi-task using technology
• Assurant provides a paid comprehensive training program to equip you with the tools and knowledge to meet our customers’ needs. As a condition of employment, you must attend all the required training to achieve an optimal learning experience and qualify for this role.

What other skills/experience would be helpful to have?

• A college degree and 0-1 years of work experience in an office, call center, or customer contact center environment
• Prior experience in a work from home position
• Bilingual in English/Spanish: the ability to speak, read and write the Spanish language fluently
• Relevant licenses and certifications

What are the working conditions and physical requirements of this job?

• General office demands
• While working remotely, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side. You can test your internet speed at www.speedtest.net or by contacting your service provider.
• This is a Full-time job. Assurant’s hours of operation are 7 days a week, Monday through Sunday, 365 days per year including holidays. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year.

Salary and Benefits

• Pay is based on several factors including but not limited to relevant work experience, education, and certifications.
• We have various work schedules and pay shift differentials for night and weekend hours worked.
• Medical benefits begin on your first day
• Competitive paid time off, including holidays

Pay Range:

$14.04 – $23.50

Pay Range:

$14.04 – $23.50

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Company Overview

Equal Opportunity Statement

Customer Contact Center Manager

United States-Remote

Full time

JR0028083

Together we fight for everyone’s opportunity for a better financial future.

We will do this together with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough we believe every inidual and every community deserves access to financial opportunities.

We are determined to support both iniduals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with and those we acquire throughout our lives are understood, valued and intentionally pursued.

We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Get to Know the Opportunity:

Our Contact Center Managers manage day to day operation of the Customer Contact Center within a business unit.

Please Note: Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.

The Contributions You’ll Make:

• Manage day to day operations of Customer Contact Center function.
• Accountable for ensuring team and department goals are met while demonstrating knowledge and skill in a Continuous Improvement environment.
• Responsible for driving employee engagement, development, and career growth.
• Responsible for hiring, development and performance management of staff. Conducts performance reviews with all staff. Makes compensation decisions.
• Accountable for ensuring team and inidual compliance with all applicable regulatory requirements, securities laws and regulations, as well as Voya compliance procedures.
• Lead strategic improvement initiatives.
• Ensures that call queues are being actively monitored and that call responsiveness metrics are met.
• Responsible for driving team and department efficiency in support of overall department budget, with overall shared accountability for department budget results.
• Engages in RCPS to improve customer service and reduce demand.
• Serves as back-up to Customer Center Director.
• Other duties as assigned.

Minimum Knowledge & Experience:

• BA degree or equivalent work experience
• 3 -5 years of leadership experience
• Excellent organizational skills
• Excellent communication skills
• Proven leadership skills
• Ability to handle multiple priorities and motivate others
• Ability to persuade and negotiate

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives.

Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$56,580 – $70,720 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time 40 hours per calendar year

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Title: Customer Service Representative

Cryo-Lease (Remote)

Location: Work From Home, Home Office, United States

Ensuring Chart’s Success…

Chart’s Cryo-Lease mission is to become the industry leader in leasing Chart’s highly engineered cryogenic equipment across the globe. This position will assist the Leasing team manage the contract process in its entirety. The rapid expansion of the Global Leasing program created the need for this CSR role and comes with opportunities for advancement in the future.

What Your Day-to-Day Activities Will Be…

The CSR is responsible for fostering a good working relationship within the Cryo-Lease team. It is the responsibility of this position to act as key liaison between the Operating Lease Team and Inside Sales. This role will assist in creating and maintaining proper documentation and communication throughout the lease term. This position must ensure all documentation relating to the lease and shipment are maintained, and proper communication and reporting, internally and externally, are provided in a timely fashion.

Essential Duties & Responsibility

• Assist the Global Leasing team with day-to-day activities.
• Coordinate customer Credit Review Summary with A/R.
• Work with Inside Sales to produce Quotes and Data Sheets.
• Generate lease agreements ensuring proper approval has been received.
• Communicate with logistics regarding shipping documentation.
• Ensure all documents are filed according to audit requirements.
• Maintain SPIF tracker.
• File and terminate UCC’s for lease equipment.
• Collect and maintain all COI’s (certificates of insurance)
• Additional duties may be required.

Although this position will not have responsibility for direct reports, the position requires active leadership in the way of supporting strategic initiatives as well as active personal development.

Your Education Should Be…

High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.

Your Physical Work Environment Will Require…

• This is a remote position and will require frequent and sometimes extended periods of sitting/standing, typing, talking, screen viewing and hearing.
• Reside in the Eastern Standard Time zone (EST) or the Central Standard Time zone(CST)

Your Professional Experience Should Be…

Previous work experience in customer service, sales, training, member retention or relevant work experience is required. Industry experience or any other service-related industry experience is highly desired.

To perform this job successfully, an inidual must be able to complete each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Displays a high level of confidence, enthusiasm, and a positive attitude with the desire to succeed and exceed customer expectations. Has a passion to serve others.
• Excellent interpersonal, verbal, and written communication skills. Ability to establish rapport, builds relationships and loyalty with coworkers, and remains tactful when communicating negative information.
• Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion.
• Strong retention skills with the ability to follow a process flow.
• Highly self-motivated with the ability to prioritize responsibilities, multitask effectively and execute tasks with minimum supervision. Strong organization and time management skills. Ability to remain focused and productive with tasks that may be repetitive. Strong attention to detail and accuracy.
• Solid logical decision-making skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate person and follow up accordingly. Knows when to involve supervisors.
• Ability to maintain a high level of confidentiality by handling sensitive and private customer information in accordance with Chart Industries’ policies and regulatory requirements.
• Embraces change and is flexible to the needs of the business and team.
• Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast paced, team-based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals.
• Ability to accept and apply coaching and feedback from leadership.
• Proven track record of reliability and a strong work ethic is a must.

Customer Service Rep III – Call Center

US-Remote

2023-90987

# of Openings: 120

Call Center Operations

Limited Service Full-Time

Job Introduction

Maximus is looking for a Remote CSR III to support our Cover VA project in the state of Virginia. The MAXIMUS Enrollment Center provides information for Virginia Medicaid and CHIP clients about managed care plans allowing them to make informed choices about their Medicaid benefits.

This is a remote/work from home position:

Training and work hours will be Eastern Time Zone

• Must be flexible to work an 8 hour shift between the hours of 8am-7pm ET Monday-Friday
• Training Schedule will be 8-4:30 EST M-F for a period of 4 weeks. (You will need to attend the entire 4 weeks of training without absences)

Job Description Summary

MAXIMUS Cover VA Contact Center provides health care services through established networks of organized systems of care, which emphasize customer service and eligibility determination. The MAXIMUS Enrollment Center provides information for Virginia Medicaid and CHIP clients about managed care plans allowing them to make informed choices about their Medicaid benefits.

Job Summary

Essential Duties and Responsibilities:

• Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns.
• Respond effectively to all forms of inbound and outbound contacts.
• Process workflow documents, which include, income, identity, and other eligibility verification documents.
• Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.

Minimum Requirements:

• High School diploma or equivalent with 1-3 years of experience.

Education and Experience Requirements

EDUCATION/EXPERIENCE:

High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered. Background in health care, human services, or customer service. Experience in data entry and call centers. Experience working with culturally and linguistically erse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously.

Essential Duties and Responsibilities/Minimum Requirements:

• Provide callers with informed and objective responses to complex concerns regarding eligibility guidelines and policies, access to care issues, and escalated concerns.
• Process workflow documents, which include, income, identity, and other eligibility verification documents.
• Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.
• High School diploma with 1-3 years of experience.

Home Office Requirements:

• Hardwired internet (ethernet) connection
• Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
• Private work area and adequate power source
• Video calls may be requested on occasion. Proper background and attire is required
• All equipment will be provided by Maximus (laptop and headset)

#CoverVACSR #CustomerServiceRepresentative #CustomerServiceRep #CallCenter #CallCenterRep #CustomerServiceJobs #CallCenterJobs #CSR #CoverVA #Remote #QualityAssurance

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and erse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Posted Max: USD $17.67/Hr.

Posted Min: USD $17.67/Hr.

Customer Service Representative (Remote)

Remote

We are currently looking for a Customer Service Insurance Liaison to join our rapidly growing team! Our ideal candidate has the ability to build rapport with families, health care providers, and insurance companies in a compassionate and efficient manner over the phone. This position plays an integral role in the patient and family experience by expediting the insurance process while maintaining a high-level of customer service. This role will also effectively question/investigate benefits and eligibility for multiple insurances throughout the country. We’re looking for someone with the ability to thoroughly research and pinpoint the critical insurance answers our families need, in order to make an informed decision regarding treatment.

The perfect candidate enjoys collaborating with a team of passionate iniduals in a dynamic, office environment. They love learning new things in a fast-paced, ever-evolving company. We’re looking for someone who enjoys solving problems with a high sense of urgency in order to make sure infants and their families begin treatment as quickly as possible due to the limited window for treatment.

We will train you on the insurance process and the things unique to Cranial Technologies!

At Cranial Technologies we’re not just reshaping heads, we’re reshaping lives. Families choose us because of the different kind of healthcare experience we offer through exceptional customer service, superior outcomes using the DOC Band and a passion for the babies we treat.

Responsibilities include:

• Provide outstanding customer service to all of our families over the phone
• Coordination of information between referring physicians, insurance companies and our own treatment clinics
• Obtain insurance authorizations
• Research, review and effectively document benefits, eligibility, and authorization requirements within our system
• Accurately verify benefits and eligibility to ensure our families can make an informed decision in regards to their cost associated with treatment
• Review cost shares, co-payments and financial responsibilities with our patients families
• Ability to work on a team
• Ability to learn new things and apply them in a fast-paced, ever-evolving environment

Requirements:

• 1 2 years customer service or related experience
• 1 – 2 years experience with computer software
• Investigative, curious and problem solving mindset
• Strong organizational skills
• Ability to multi-task
• Detail-oriented
• Personable, warm, empathetic, and professional in communication style over the phone and with team members

We offer an excellent benefits package:

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• 3.5 Weeks Paid Time Off plus 7 paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• The pay range for this position is $17 – $18 per hour. Pay is dependent on the applicant’s relevant experience.
• $1,000 Sign On Bonus*
• Opportunity for performance based bonuses

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail**

Please no phone calls to the clinic or offices regarding the position.

*internal candidates are not eligible for a sign-on bonus.

We are GOVASSIST.

GovAssist is a highly specialized consultancy organization with a primary focus on facilitating immigration to the United States.

At GovAssist, we pride ourselves on our unwavering commitment to providing exceptional services. Our partnership with GovAssist Legal allows us to offer a comprehensive wide array of visa solutions tailored to meet our customer’s unique needs and specific requirements. Our proficient and knowledgeable team is well-versed in all facets of visa processing, from investor visas, marriage visas, and citizenship to green card procedures. Countless iniduals have been able to successfully travel or move to the United States after relying on our devotion to aiding them in navigating the often complexity of this process.

Reviewing a part of our ongoing projects will give you a clear idea of our current focus and priorities: govassist.com, govassistlegal.com, evisa.us.com, travelassist.us.com, and visaexpress.us.com.

As an industry frontrunner, we strive for excellence in all aspects of our services, constantly innovating and making strategic adjustments to ensure our customers receive the optimal outcome.

The most important aspects of our recruitment process are self-awareness and collaboration. These two elements play a critical role in identifying the right candidates for our company and creating a cohesive team environment. We seek iniduals who possess a thorough comprehension of their own selves and what they wish for in their professional path. We welcome the chance to get to know you, and we are committed to building a erse and inclusive team that consists of a variety of backgrounds, cultures, languages, preferences, and characteristics.  

The Opportunity

Our team is actively seeking resourceful and enthusiastic Customer Service Representatives to collaborate with as a part of our global consulting program. We think of You as an independent, high-achieving inidual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive.

• as a member of the team, you will constantly promote and preserve GovAssist’s dedication to delivering an outstanding customer experience.
• we expect you to thrive in a fast-paced environment where you will approach the unexplored and unprecedented as an opportunity to unravel solutions outstandingly. 
• you will handle a generous volume of inquiries via multiple channels (calls, chats, e-mails) - this is why, besides being an upbeat and proactive listener, having a solid background in a similar customer service position is required (at least two years).
• every collaborator takes ownership of their work but can always engage others for assistance when necessary; thanks to our strong team spirit, we are always keen to help our colleagues. 
• multiple time zones collaboration: effective communication is essential. 
• autonomy in your time management: fully remote and flexible intervals while enhancing the living you lead. 

If you are:

• faultless in written and spoken English and Spanish, French, Portuguese, German, Italian, or any other common language. 
• adaptable, flexible, and comfortable with ambiguity. 
• a people person, genuine helper: empathetic with customer goals, frustrations, and circumstances. 
• security and privacy-focused; maintaining the company’s privacy and data protection processes are crucial. 
• customer-centric and business-oriented mindset.
• comfortable with technology and technical terminology. 
• organized and detail-oriented; one tiny error will lead to prejudicious repercussions.
• have the ability to communicate effectively with iniduals from different backgrounds and levels of comprehensiveness and experience. 
• experienced with complex situations, know when and how to maintain your position, and have a dynamic approach to adapting to changing requirements. You may need to adjust to different hours and intervals, but we do our best to accommodate time zones based on the team and location.  

And own:

• a workstation equipped with an Intel i5 equivalent or newer and 16GB or more RAM (you will be using highly resource-consuming apps, the reason for mentioned processing power being necessary);
• a second monitor and noise-canceling headset;
• and high-speed internet connection: +30 MBPS with less than 100 secs latency;

Then let us meet!

  The starting hourly rate for this role is $6/h, and we expect a full-time and long-term collaboration.

You will:

• provide support and consultancy while helping our customers complete the necessary steps in becoming Green Card holders or permanent citizens, as well as travel across the United States for tourism or business matters; we are expecting you to be fully confident while taking ownership in representing this spectrum of customer’s experience.
• be a role model leading our support readiness for existing and predicted challenges and sharing ideas to improve the quality of the team’s customer support service. 
• onboard and integrate yourself into the GovAssist team and become familiar with the various platforms and systems we utilize while offering timely and outstanding support. 
• be diligent in attending training sessions and keeping up with knowledge assembled industry-related on our service offerings and products. 
• learn how talent is sourced and empowered through the GovAssist network and effectively balance responsibilities to ensure the highest efficiency and productivity. 
• build high-touch, consultative, and strong customer relationships through regular and open communications. 
• collaborate with a forward-thinking, globally distributed and fully remote team. 
• constantly provide feedback and let your management line know how they can help you achieve your goals and potential. 
• will keep practicing and gaining fluency while basic skills are mastered, allowing you to take on newer, more exciting challenges across our company. 
• contribute to peer success through creativity and sharing critical constructive feedback. 
• suggest and challenge current practices and processes to improve the experience for our users and the team. 
• document solutions for the knowledge base and share innovation and automation excellence ideas.

We are keen to hear from iniduals who believe they can have valuable input and are identifying their professional selves with our mission and environment.

Coursedog is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Coursedog - Modern, simple schedule & curriculum planning.

CB Insights is hiring a remote Customer Success Manager II. This is a full-time position that can be done remotely anywhere in the United States.

CB Insights - We build software that predicts technology trends.

Shopify is hiring a remote Customer Success Manager, SEA. This is a full-time position that can be done remotely anywhere in Asia.

Shopify - Best eCommerce platform made for you.

Job Description

Get paid to have conversations with English learners from around the world!

Help students from around the world improve their English language skills through engaging 1-on-1 online conversations. Enjoy the flexibility of working remotely and the opportunity for constant career and financial growth. No prior experience or teaching certificate required!

Who should apply

If you meet the following criteria, you’re a perfect candidate for this role:

• English is your native language.
• You have access to a computer with a fast and stable internet connection.
• You enjoy meeting new people from different countries and erse backgrounds.
• You desire the freedom to work from home and have flexible hours.
• You seek continuous career development and financial growth.

Whether you have previous experience in customer service/support, teaching, copywriting, babysitting, or you’re a student seeking an internship to enhance your communication skills, this is the perfect job for you.

Responsibilities

As an Online English Practice Partner, your day-to-day tasks will include:

• Engaging in 1-on-1 online video calls with students from around the world.
• Lesson are focused on having conversations about various engaging topics, that students or you can choose.
• Help English learners improve their pronunciation
• Reading and discussing different articles, blogposts, newspapers, short videos
• Either pre-schedule lessons with your regular students, or just go live ANYTIME to get instantly matched with new students

About Us

Join Tutor Job and get paid to tutor, connect, and inspire students worldwide through conversation. We believe in unlocking the world through language and cultural exchange.

Benefits of being an Online English Practice Partner:

• Increasing pay: Starting from US$10.20 to US$16.80 per hour, with opportunities to earn up to US$22 per hour based on experience.
• Welcome bonus: Earn a US$100 welcome bonus in addition to your regular earnings.
• Flexible schedule: Set your own hours and determine your workload, offering the freedom and autonomy to fit your lifestyle.
• Remote work: Enjoy the convenience of working from home or while traveling, as long as you have a reliable internet connection.
• Global connections: Connect with students from various countries, including Spain, Italy, France, Japan, Brazil, and more, and gain valuable insights into their cultures.
• Be your own boss: Experience the independence of working on your own terms, without a fixed schedule or a boss dictating your hours.

Join us today and make a meaningful impact on students’ lives while enjoying the benefits of remote work and career growth!

GitBook is hiring a remote Support Generalist (EST Timezone). This is a full-time position that can be done remotely anywhere in EST.

GitBook - Modern documentation and writing tools.

GoCardless is hiring a remote French Speaking Onboarding Experience Specialist (12 Month FTC). This is a contract position that can be done remotely anywhere in the United Kingdom.

GoCardless - The easiest way to collect recurring payments.

1Password is hiring a remote Customer Support Representative. This is a full-time position that can be done remotely anywhere in the United Kingdom.

1Password - The world's most-loved password manager.

AgoraPulse is hiring a remote Support Hero. This is a full-time position that can be done remotely anywhere in US - West Coast.

AgoraPulse - Take control of your social media.

MessageBird is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in Colombia.

MessageBird - Zero friction, omnichannel communication.

Omada Health is hiring a remote Senior Customer Success Manager - Jumbo. This is a full-time position that can be done remotely anywhere in the United States.

Omada Health - Inspiring and engaging people in lifelong health, one step at a time.

Clearbit is hiring a remote Director of Customer Success. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Clearbit - Business intelligence APIs.

Customer Care Representative – Cardio Partners/Allied 100

Job LocationsUS-Remote

ID

2023-4187

# of Openings

2

Category

Customer Service/Support

Company Overview

Sarnova is the leading national specialty distributor of health care products in the emergency medical services (EMS) and respiratory markets. The company operates through several market-leading distributors including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, EMP and Cardio Partners, a full Sudden Cardiac Arrest Solution provider that specializes in CPR Training, Program Management, AEDs, Defibrillators, Accessories and Service.

We offer more than 100,000 health care products to 20,000 hospitals and emergency care providers across the country. Sarnova is the only national distributor that can offer expertise and support across multiple specialty health care markets.

This is currently a remote position.

Responsibilities and Qualifications

Summary:

The Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or resolve an issue. This position requires an inidual who demonstrates care and empathy, a focus on results, and strong communication skills in working across many departments on behalf of the customer.

Organizational Impact:

In this role for Sarnova, you are our brand ambassador delivering delight in every interaction. You help deliver the right product, in the right hands, and in the right amount of time. You impact your line of business through empathy, order quality, first call resolution and promoting satisfied customers leading to growth, retention and advocacy.

Essential Duties and Responsibilities:

Order Management: Answer Inbound Calls, Process orders via multiple channels, Email customer confirmations, follow-up and provide status information to customers, process drop-ships, prioritize and perform daily follow-ups to ensure timely resolution, review orders for accuracy and make changes to existing orders, provide pricing when requested, route special orders using the appropriate process, ensure that order drops to fulfillment without delay

Skills/Experience Required:

One to two years of customer service experience.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled

Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a erse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values ersity.

Virtual Travel Counselor – Global Servicing (Pay Incentives Included)

locations

United States – Virtual Location

Canada – Virtual Location

time type

Full time

job requisition id

J-62245

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Create your journey at Amex GBT!

As a Global Servicing Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!

We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You’ll Do on a Typical Day

• Advise and arrange travel for corporate business customers (both iniduals and groups) in the US, Canadian, UK and Australian Markets.
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use of Sabre as the Global Distribution System (GDS)
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Prevent fraudulent callers from trying to book trips afterhours by following our security protocols.
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What Are We Looking For?

• A minimum of 2 years’ corporate travel experience
• A minimum of 2 years’ Native GDS Expertise in Sabre
• Excellent verbal and written communication skills
• Excellent Customer service skills in a travel environment
• Strong time management and organizational skills including multi-tasking and prioritizing of workload whilst ensuring maximum quality
• Fares & Ticketing knowledge – including RTW and complex fares
• Knowledge of products including car service, hotels and rail
• Domestic & International destination/geographical knowledge
• Maintaining up to date knowledge of international travel notifications and guidelines as per government/client rulings
• Demonstrated understanding of the relevant customer base
• An ability to adapt communication style to the audience, communicate confidently, accuracy and has ability to lead the traveler (or travel booker) to desired outcomes
• An ability to adapt to change
• Work across teams and departments

Hours: Monday-Sunday with the flexibility to work between 7a-11:30p ET

With full-time and part-time hours available on nights and weekends. Build the work-life balance you need and earn shift differential pay.

Location

United States – Virtual Location

The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

GBT 2023 Benefits-at-a-Glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

Contact Center Rep I (Remote)

remote type

Remote (USA)

locations

Portland, OR

Remote, USA

time type

Full time

job requisition id

REQ003884

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.

Ready to reach your highest potential? Let’s work together.

*Please note, the standard entry level wage for this position is $19/hr.

* This is a fully remote position.

Job Summary:

Respond to Contact Center inquiries by personalizing and relaying accurate information to members. Facilitate the member’s experience with the company and advance the member’s understanding of our product offerings. Perform research and resolve a variety of member transactions. Provide technical, procedural, and operational guidance on client service issues.

Deliver personalized service and respond to a variety of product questions. Provide clear and concise communication of product information, policies, and procedures by using a variety of computer and telecommunications technologies/software/systems. Problem solve, perform initial research, and follow-up with inidual client related issues as needed. Monitor status of requested / assigned work, prepare customized correspondence as necessary, and make outbound calls as requested. Facilitate call escalation for clients whose requests are not being met within established service timeframes. Practice de-escalation techniques to enhance the overall member experience.

Collect and analyze information from members to determine eligibility/entitlement/set-up to our products. Approve and/or communicate resolution to members within guidelines.

Solicit and analyze customer feedback to identify areas for customer service improvements; may develop and modify written correspondence. Recommend changes to internal forms and procedures and inform management of customer feedback as appropriate to ensure prompt and accurate answers to inquiries.

Utilize online tools and resources to monitor performance results in schedule adherence, quality assurance, and client satisfaction to achieve performance metrics within the Contact Center.

Support Division projects as assigned, specifically those involving customer-focused activities and secondary activities that support the administrative and servicing functions of the organization.

Education & Experience Requirements:

• High school diploma or GED is required
• 2+ years of customer service experience is required
• 1-2 years of experience working in an inbound call center/contact center environment is strongly preferred
• Ability to type 35+ WPM
• Excellent verbal communication skills and a proven ability to provide empathetic care to customers

Please note – the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including inidual and organizational performance.

Salary Range:

18.00 – 20.91

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

CampusGuard – Customer Advocate

Remote

Full time

R17284

CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state government agencies and hospitality markets.

As a full-service information security firm, we leverage our knowledge combined with the industry standards for compliance and information security issues to provide our customers with world class information security & compliance services.

The Customer Advocate coordinates the efforts of team members, and in some instances works with third-party contractors in order to deliver efficient and effective services to our customers.

They establish and maintain constant communication with customers including selling and reviewing contract services, configuring portal and online training access, coordinating vulnerability scan and penetration testing services, establishing and attending monthly project update calls, and keeping CampusGuard staff up-to-date on activities at assigned customer sites.

JOB RESPONSIBILITIES:

Activities include, but are not limited to the following:

1. Engage with customers and Security Advisors in order to fully comprehend and consequently define project scope, goals, and deliverables in order to support the business goals of our customers.
2. Coordinate project Kick-Off Calls, Assessment schedule of activities, Assessment Report and Roadmap Review Calls, and Monthly Customer Status calls.
3. Promote and sell Annual Support Agreements, Consulting Services, Online Training, and other products and services offered by the Company.
4. Develop and maintain loyal and trusted business relationships with our customers, managing all aspects of the customer relationship.
5. Develop and maintain customer-specific project plans and associated communications.
6. Plan and schedule project milestones and deliverables, and track to ensure timely delivery.
7. Set realistic timelines by estimating the resources and participants needed to achieve project goals.
8. Effectively communicate project expectations to fellow team members and customers in a timely and clear fashion.
9. Continually manage project expectations with team members and customers.
10. Build, develop, and grow any and all business relationships essential to the overall success of the project by maintaining integrity in all thoughts and actions.
11. Maintain clear and candid communication with customers on an ongoing basis.
12. Develop and deliver progress reports, proposals, requests, documentation, and presentations as needed.
13. Coordinate customer meetings, preparing agendas for each discussion and detailed notes if requested.
14. Coordinate vulnerability scans and/or penetration tests, along with associated report delivery as determined by customer agreement(s).
15. Provide input on customer communications through comments on articles, social media references, or news alerts on the latest in industry, Company, and customer news.
16. Candidate agrees to complete the PCIP Course and obtain certification within one year of start date.

Assist with sales and marketing activities:

1. Participate in sales calls or presentations as needed
2. Attend conferences as appropriate
3. Other sales/marketing support duties as requested

EDUCATION AND EXPERIENCE:

The Customer Advocate must have sufficient service delivery knowledge and experience to coordinate customer project activities.

• Minimum acceptable education requirements: Bachelor’s degree in Business Management or Project Management, or the equivalent, and/or 3 years’ experience in a Customer Relationship Management and/or Project Management capacity, including 1 year process development and execution (preferably at an institution of higher education).
• Minimum acceptable work experience requirements:
• Strong familiarity with project management.
• Experience at working both independently and in a team-oriented, collaborative environment is essential, with demonstrated experience in personnel management.
• Direct experience with higher education electronic commerce a plus.
• Experience in working with payment card industry / security requirements a plus.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

1. Ability to read and understand the communication styles of customers that come from a broad spectrum of disciplines.
2. Gain the customer’s trust in order to form the foundation for effective communication, thereby increasing customer retention.
3. Able to educate and influence our customers by explaining our services and recommending the appropriate services that will best fit their needs.
4. Capable of adjusting to shifting priorities, demands, and timelines.
5. Reacts to project adjustments and alterations promptly and efficiently.
6. Ability to work unsupervised in a home office setting.
7. Maintain integrity and honesty, while being persuasive, encouraging, and motivating.
8. Capable of eliciting cooperation from a wide variety of sources, including customer’s finance organization, IT and other departments, as well as Company personnel.
9. Willing to travel up to 15% of the time.

(C=Core Competencies; F=Functional)

• C- Strong interpersonal skills.
• C- Well-developed written and oral communication skills.
• C- Proficient in conducting research into project-related issues.
• C- Self-motivated, able to work independently with little support from others.
• C- Self-directed, motivated, hard-working
• C- Must be able to learn, understand, and apply new technologies.
• C- Sales and/or up-sell experience required.
• C- Adept at effectively prioritizing and executing tasks in a high-pressure environment
• F- Understanding of PCI DSS
• F- Understanding of higher education

Colorado residents: pay range for this position starts at $68K and up; varies based on experience.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

CUSTOMER SERVICE REPRESENTATIVE, PHARMACY (REMOTE)

Molina HealthcareUnited States

Job ID 2021146

JOB DESCRIPTION

Job Summary

Molina Pharmacy Services/Management staff work to ensure that Molina members, providers, and pharmacies have access to all medically necessary prescription drugs and those drugs are used in a cost-effective, safe manner.

These jobs are responsible for creating, operating, and monitoring Molina Health Plan’s pharmacy benefit programs in accordance with all federal and state laws. Jobs in this family include those involved in formulary management (such as, reviewing prior authorization requirements, reviewing drug/provider utilization patterns and pharmacy costs management), clinical pharmacy services (such as, therapeutic drug monitoring, drug regimen review, patient education, and medical staff interaction), and oversight (establishing and measuring performance metrics regarding patient outcomes, medications safety and medication use policies).

KNOWLEDGE/SKILLS/ABILITIES

• Handles and records inbound pharmacy calls from members, providers, and pharmacies to meet departmental, State regulations, NCQA guidelines, and CMS standards.
• Provides coordination and processing of pharmacy prior authorization requests and/or appeals.
• Explains Point of Sale claims adjudication, state, NCQA, and CMS policy/guidelines, and any other necessary information to providers, members, and pharmacies.
• Assists with clerical services/tasks and other day-to-day operations as delegated.
• Effectively communicates plan benefit information, including but not limited to, formulary information, copay amounts, pharmacy location services and prior authorization outcomes.
• Assists member and providers with initiating oral and written coverage determinations and appeals.
• Records calls accurately in call tracking system.
• Maintains specific quality and quantity standards.

JOB QUALIFICATIONS

Required Education

• High School Diploma or GED equivalent

Required Experience

• 1-3 years of call center or customer service experience

Preferred Education

• Associate degree

Preferred Experience

• 3-5 years; healthcare industry experience preferred
• National pharmacy technician certification

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $12.32 – $24.02 an hour*

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Job Type: Full Time

Virtual, US CategoryCustomer Service & Claims

Job Id23013572

After completion of application, be sure to complete the required assessment to continue in the hiring process.

If you like to make a difference and help people, have great communication skills and are able to problem-solve with a cool head, eviCore Healthcare, a subsidiary of The Cigna Group, wants you to join our team! In joining our non-Clinical team, you will help manage the benefit needs of inbound callers from start to finish, while delivering excellent patient-provider care.

RESPONSIBILITIES

• Properly handle and verify patient records under HIPPA and PHI, and secure confidentiality for each call
• Accept multiple back-to back calls utilizing various applications on multiple screens, and properly enter all patient, provider, and imaging center data
• Follow the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department
• Remain client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call resolution.
• Attend 100% of 8 week training, which will include live-call participation training
• Meet or exceed all performance metrics through accurate call handling and high-quality calls.

QUALIFICATIONS

• High School diploma or equivalent required
• Prior customer service background strongly preferred
• Intermediate proficiency in Microsoft Outlook; strong written, organizational, and verbal communication skills
• Excellent customer focus orientation with ability to diffuse difficult callers constructively
• Takes accountability and ownership to efficiently solve problems
• Engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers
• Team player who exchanges personal knowledge, offers, and accepts support
• Flexible, open-minded, and able to adapt positively to business changes or needs
• Self-confident and empowered to use good judgement to do what is right and keep all promises.

Our Company and What We Offer

eviCore healthcare is committed to making a positive impact on healthcare, and also making a positive impact on our employees. eviCore offers a variety of perks and benefits including, but not limited to:

NOTE:

We are currently training in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up

For positions that are Flex/WAH:

This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 – 18 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.

We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

About Evernorth Health Services

Evernorth Health Services, a ision of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.