Land your dream remote job

Location:  International, Anywhere; Freelance

Get a jump on next year’s bills by providing Customer Support to Intuit TurboTax customers.

Boost your budget by working from home on a flexible schedule you create.

Earn extra money by providing personalized support for customers using Intuit TurboTax, focusing on process-related questions, data entry, and navigation assistance for users.

Financial or tax prep experience is not needed to assist customers with troubleshooting and general tech support. This work-from-home opportunity is available right now on the Arise® Platform.

The Arise® Platform is an online portal that connects you to remote customer service opportunities with well-known brands. Through the platform, you have the option to work for yourself or for someone already established in the network. Servicing through the Arise® Platform offers you the ability to be your own boss — the choice to work whenever you want, as much as you want.

Benefits of signing up to use the Arise® Platform: 

• Work from the comfort and convenience of home
• Schedule work around your life, family and priorities
• Save money, time, and headaches by avoiding rush hour and commuting costs
• Earn money on your terms, on your schedule.

A day in the life providing service for Intuit TurboTax customers:

• Helping customers use Intuit TurboTax Software over the phone, and through one-way video chat and screen sharing
• Researching, navigating and locating answers for customers on tax preparation by referencing webpages and resources
• Analyzing and researching tax matters to determine an appropriate course of action for customers
• Documenting all issues, resolution and follow up actions

What It Takes To Succeed:

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations. Excellent written, listening and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign-up and run your own customer support business or work as an agent for a Service Partner company already on the platform.  Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

About Arise:

Arise connects small call-center businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service.  YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you’re the boss.

Learn more at AriseWorkFromHome.com

**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise®.**

Location:  International, Anywhere; 100% Remote; Freelance

Remote Sales and Customer Support for Major Cruise Line – Work from Home

To all those who start planning the next vacation as soon as you return home, this one’s for you.

A well-known Cruise Line company is ramping up customer support to assist callers with planning and booking trips, in addition to handling questions and other requests.

The Arise® Platform presents the perfect opportunity to connect with this company, among other leading brands, so you can service their customers – from the comfort and safety of your home. Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform.

This type of flexibility means you take control of your income, your schedule, and get to work wherever it suits you – plus you get to help families plan their vacations!

Did someone say “vacation?”

What’s more, this unique opportunity comes with perks. Once you’ve serviced this client for at least 90 days, you may be eligible for a Family & Friends discount on your own personal cruise travel!

So. Much. Winning.

Benefits of signing up to use the Arise® Platform: 

• Work from the comfort and convenience of home
• Schedule work around your life, family and priorities
• Save money, time, and headaches by avoiding rush hour and commuting costs
• Earn money on your terms, on your schedule.

A day in the life using the Arise® Platform to provide Cruise Customer Support from home:

• Inbound calls for assistance with bookings from client’s customers and client’s travel agent partners.
• Possible outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.

What It Takes To Succeed:

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations. Excellent written, listening and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign-up and run your own customer support business or work as an agent for a Service Partner company already on the platform.  Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

About Arise:

Arise connects small call-center businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service.  YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you’re the boss.

Learn more at AriseWorkFromHome.com

**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise®.**

Location:  International, Anywhere; 100% Remote; Freelance

Work-From-Home Opportunity Servicing Clients for Leading Medical Transportation Company

Make some extra cash by supporting customers for a leading medical transportation company. This exciting customer service opportunity is perfect for those who can patiently deliver caring, compassionate service– all while working from the safety of your own home, using the Arise® Platform!

The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the Platform, you can provide remote customer support; earning income while saving money on costs associated with working outside of the home.

The Arise® Platform has various well-known clients immediately available on the platform — including this opportunity with a medical transportation company — you can start earning money in a few weeks.

Benefits of signing up to use the Arise® Platform: 

• Work from the comfort and convenience of home
• Schedule work around your life, family and priorities
• Save money, time, and headaches by avoiding rush hour and commuting costs
• Earn money on your terms, on your schedule.

A day in the life using the Arise® Platform to provide Medical Transportation services:

• Taking calls and answering questions from callers in need of Medical Transportation Services.
• Coordinating, updating, cancelling, and confirming appointments.
• Engaging with a wide demographic of callers.
• Servicing as an extension of the Medical Transportation Company as their representative, delivering exemplary customer service.

What It Takes To Succeed:

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations. Excellent written, listening and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign-up and run your own customer support business or work as an agent for a Service Partner company already on the platform.  Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

About Arise:

Arise connects small call-center businesses, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service.  YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you’re the boss.

Learn more at AriseWorkFromHome.com

**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise®.**

Title: Customer Support Team Manager

Location: Anywhere in the U.S. (Remote)

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting and the job description below feels like a fit we really should start talking.

What you’ll do:

• Intentionally grow an exceptional customer support team
• Serve as a mentor to leads and frontline agents alike, providing coaching around career growth and sharing candid feedback that retains our top talent by keeping them learning and growing
• Ongoing workforce management and capacity planning, including coordination with a high-quality third-party support provider
• Take ownership of agent performance, ticket quality scores, and consistent customer service experiences
• Proactively provide regular reporting around our team’s KPI’s, to help guide improvements for both iniduals and the team as a whole
• Leverage customer insights, or the Voice of the Customer, to effectively partner with cross-functional teams and advocate for the customer experience at BetterUp
• Collaborate cross-functionally to support new and emerging product offerings, as well as internal function customer support is a key player
• Partner with our Customer Support Operations teammates to identify and implement process improvements that bring greater efficiency as we scale
• Partner with our Support Content & Enablement teammates to maximize the value they bring to our Customer Advocates and customers
• Collaborate in building a proactive customer support strategy
• Jump into front line support without hesitation; you understand the value of staying close to the work of your team
• Be an incredible advocate for the team, and for our customers

If you have some or all of the following, please apply:

• 3+ years leading customer support, service, and/or experience teams
• 2+ years providing frontline customer support or service
• Experience managing 10+ direct reports
• You thrive in a fast-paced, startup environment
• A passion for mentoring others in their career growth and development
• Demonstrated success in working collaboratively with a wide variety of business stakeholders
• Experience strategizing around proactive support
• Strong analytical skills and the ability to use data to drive recommendations

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental and vision insurance
• Flexible paid time off
• Per year:
  • All federal/statutory holidays observed
  • 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

We are dedicated to building erse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we value your privacy. Your personal data will be processed in accordance with our Privacy Policy. If you have any questions about the privacy of your personal data or your rights with regards to your personal data, please reach out to [email protected]

#LI-Remote

Title: Seasonal Chat Customer Service Agent

Location: Virtual, Any Location, US

Seasonal Chat Customer Service Agent – Remote

Customer Service

About Us

At Sitel Group we deliver leading CX solutions to global insurance clients that offer their consumers an array of products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty one of the largest global providers of customer experience (CX) products, we invest in YOU by covering the cost of your insurance license, so that you can provide support to customers of some of the world’s most well-known insurance brands.

This is a great opportunity for you to learn, lead, and grow. We invest in our people by providing paid training and the opportunity to take the multi-state insurance license. Grow with us! All our calls are inbound calls only- no cold calling.

At Sitel, our talent is our strategic differentiator. By bringing a ersity of perspective through our people and ideas, we create an environment of support and learning where all of our differences are valued. Sitel is proud to be an Equal Opportunity workplace

Required qualifications, skills and experience :

• Must have a High school Diploma (or GED)
• Ability to use a dual-monitor PC with several tools and systems for an extended period of time
• Comfortable supporting customers and interacting with peers in a technology-driven environment
• Availability to work a full-time schedule (includes variable shifts such as morning, nights, weekends, and applicable holidays)

Nice to have (but not required):

• Experience supporting customers through chat, email, and phone communications
• Previous contact center experience
• History with payment processing systems and financial services

Job Summary

Join the Sitel Group Team by assisting our Tax Software line of business as a Chat Agent! This position focuses on driving customer interactions through inbound & outbound chat/email communications. This is a Seasonal (Temporary) position and is Virtual-Work at Home.

• Drive customer support through digital communication – chat & email – using various channels and tools
• Respond to customer inquiries with a focus on providing a solution to the specific issue
• Help customers understand the services offered and discover which features will benefit their needs
• Troubleshoot access to online services through password resets
• Meet or exceed performance expectations in regard to customer satisfaction and other related metrics / KPIs

About the Benefits

Pay: $15/hr

Employee Assistance Program (EAP)

100% Paid Professional Training

Employee discounts

Referral bonuses

SitelFit wellness program

Educational benefits

Discord is hiring a remote Customer Experience Associate (Bilingual - Japanese). This is a full-time position that can be done remotely anywhere in the United States.

Discord - The easiest way to talk over voice, video, and text.

Tackle is hiring a remote Marketplace Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Tackle - Enterprise cloud commerce.

Title: Support Specialist, Member Experience

Location: Remote

What We’re Looking For

Our members tell us that Saltbox is built for them. Member experience is a critical part of what differentiates Saltbox from other solutions in the logistics industry. We’re looking for an experienced Support Specialist to serve as a product expert for our members and to help create an industry-defining logistics brand.

As the first hire for the Support Specialist role at Saltbox, you will have significant influence on designing and implementing the tools and systems we use to support our members. The right candidate will bring a strong point of view about how best to support customers and likely has previous experience in logistics, supply chain, or ecommerce industry. The role is highly collaborative, working closely with leadership and our product, sales, and operations teams.

Are you currently a customer support manager and wondering if this is the right career move for you? Let’s talk.

This position is remote. Some travel required.

Responsibilities

• Deeply understand what members value about their experience with Saltbox and provide clear written communication about that understanding to the rest of the business.
• Help to design and implement support queues and systems in tools such as Zendesk
• Provide expert responses to member questions, usually over email, but also via scheduled phone calls, occasionally via Slack, and sometimes in person when visiting a Saltbox location
• Contribute significantly to objectives and key results (OKR) to ensure improvements to member experience outside of the support queue
• Communicate insights about unmet member needs to the product team

Requirements

• 3+ years of relevant experience in customer support or related field
• Exceptional ability to communicate clearly and effectively in writing
• Excellent visual and verbal communication skills
• Ability to stand up systems and processes for others to follow to ensure a high quality support experience for both employees and members
• Ability to prioritize projects to align with what is most impactful to members and to the business

It would be amazing if:

• You have experience supporting ecommerce businesses regarding their ecommerce and supply chain needs
• You have significant experience with Zendesk or similar customer messaging solutions
• You have an allergy to broken processes especially when it adds friction for employees or customers but you’re able to suggest solutions with empathy and clarity
• You live near a current or upcoming Saltbox location so that you can be close to members.

Representative, Customer Service

Location US-Remote

Institution Walden University

Job ID 2022-125267

Location : Location US-Remote

Department Admissions

Employment Type Regular Full-Time

FLSA U.S./Global Status U.S. – Non-Exempt

Opportunity at a Glance

The Customer Service Representative will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the appropriate department based on their need(s) to appropriate group(s). CSR’s are responsible for providing excellent customer service, documentation or communications and appropriate follow up.

Responsibilities

• Provide initial support for customers by steering prospects to the appropriate team for service.
• Respond to customer inquiries through phone, chat, email and possibly SMS.
• Document calls, chats, emails and customer information according to standard operating procedures.
• Identify customer concerns and escalate to the appropriate department/representative.
• Resolve customer issues at the front line.
• Provide feedback and suggestions for new strategies for success with respect to effectiveness and efficiency in servicing our customers.
• Assist the CSR manager with pilot and outbound call initiatives.
• Stay up-to date on business processes and product knowledge, utilizing internal resources to accurately transfer calls to the appropriate team.

Qualifications

• High School education. Bachelor’s Degree preferred.
• Minimum of 3+ years of customer service experience preferred.
• Proficient in relevant computer systems and internet applications such as: Microsoft Office (Word, Excel, Power Point).
• Excellent organizational, written and verbal communication skills.
• Knowledge of administration and clerical processes.
• Exceptional time management, follow-up, multi-tasking and problem-solving skills.
• Ability to stay organized and work in a fast paced environment.
• Energetic, Motivated, Solutions Oriented.

Title: Helpdesk Agent – Remote Based

Location: Myrtle Beach, SC, US

Req ID: 223777

NTT DATA Services strives to hire exceptional, innovative and passionate iniduals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Agent – Remote Based to join our team in Myrtle Beach, South Carolina (US-SC), United States (US).

The Helpdesk Associate is responsible for providing telephone/email/ and remote diagnostic technical support of hardware, systems, sub-systems and/or applications for customers. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.

This is a work from home position. Only US based candidates will be considered.

• Responds to customer technical problems/issues related to hardware, software and networking via e-mail and phone
• Assists customers by diagnosing problems and providing resolutions for technical and service issues
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
• Identifies and provides input on unique or recurring customer problems
• Focuses on delivering a positive customer experience according to NTT Data standards.
• Monitors and tracks issues to ensure accurate resolution
• May be involved in revenue generation activities with current NTT Data customers
• Reviews and distribute pertinent cross-functional information
• Escalates more complex customer technical issues to senior level support
• Resolves complex issues forwarded by technicians or peers (e.g. executive technical escalations)
• Solves problems for customers with challenging expectations (often escalated or irate)
• Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group)
• Participates with managers to determine focus areas for technical improvements. (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance)
• Excels at tolerance for processes and people
• Excels at recognizing internal and external customer’s needs and expectations
• Learns the full range of NTT Data technology, products, and services and is able to identify how these products and services align to customer need
• Explains technical, industry, and market facts to position NTT Data as a competitive solution
• Cooperates and collaborates with colleagues, cross-functionally, to support the sales process
• Performs quality audits

Basic Qualifications

• 1+ year in customer service role

Additional Preferred Skills

• Call Center Experience
• Technical Support Experience
• The ability to work in a team environment and commit to a flexible work schedule, preferably the ability to accommodate a daytime, evening or overnight shift
• Fantastic communication skills and current customer service experience is necessary
• Exposure to troubleshooting Windows (Windows XP, Windows Vista and Windows 7) Exchange and basic network troubleshooting
• Previous experience troubleshooting desktop, printer and notebook issues

For Colorado Candidates

In compliance with the Colorado Equal Pay Transparency Rules, NTT DATA provides a reasonable range of compensation for roles that may be hired in Colorado. For a candidate in the state of Colorado only, the starting pay for this role is 16.50/hour. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a erse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Customer Service Representative

6314 Remote/Teleworker US

Chesapeake, VA – Oak Ridge, TN – Las Cruces, NM – Indianapolis, IN – Albuquerque, NM – Norfolk, VA – Cary, NC

Full time

R-00101237

Job Description:

Leidos is a Fortune 500 company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.

POSITION SUMMARY(program supporting/general position overview):

Leidos is seeking an Entry Level Customer Service Representatives (CSRs) to respond to incoming contacts from consumers that have been victims of identity theft and consumer fraud. Must efficiently document consumer complaints into a secure database, provide educational materials/referrals, while providing A+ customer service.

The expected shift is 9:00 am to 5:00 pm (EST) / 6:00 am – 2:00 PM (PST) Monday through Friday.

PRIMARY RESPONSIBILITIES:

Respond to inbound calls. Provide excellent customer service. Document consumer data into web application. Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.

MINIMUM REQUIRED QUALIFICATIONS:

• HS Diploma or GED Equivalent.
• Excellent computer/typing skills.
• Excellent communication skills.
• Position requires the ability to obtain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete.

DESIRED QUALIFICATIONS:

• Bilingual (Fluent in Spanish and English, both written and speech).
• Prior call center experience.
• Customer service experience.
• General knowledge of federal law.
• Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application.

This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. The hourly rate for this position is $15.00 an hour.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Location:  Latin America, 100% Remote

Semaphore, a leading software delivery service with a global customer base, is looking for an Account Support Representative to join our team.

The Customer Support team at Semaphore plays an important role in our relationship with customers. The most significant characteristic of our support team is that we love helping developers – more than 9 out of 10 customers rate Semaphore support as exceptional. Our mission is to keep the customers happy by assisting them as quickly and awesomely as possible. That is where you step in. ​​

You will handle a wide variety of inquiries, including questions about user credentials, billing, and user management while delegating technical support requests to the rest of the team. It requires a logical brain and a speedy sense for solving problems

This is a full-time, entry-level, and remote position.

Note for the applicants:

Working hours: 10 – 18 PST (GMT-8) time

Responsibilities

• Respond to customer requests in a timely and accurate way via email or chat
• Analyze customers’ requests to understand common issues and needs
• Improve Semaphore documentation
• Update our internal knowledge base with useful information gathered from the communication with the customers
• Participate in building internal processes and procedures to make them as effective and efficient as possible
• Gather feedback from the customers and propagate it to the relevant teams
• Follow up with customers to ensure their issues are resolved
• Collaborate with other teams in handling and overseeing customers’ payments

Requirements

• 2+ years of professional experience in a comparable role
• Minimum Bachelor’s degree or equivalent level of education
• Excellent English, both written and verbal communication skills
• Vital emotional intelligence and empathy — you are a people person who is naturally pleasant to customers even if they are having a bad day,
• Strong analytical reading skills – you can recognize the question behind a question.
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution.
• Passion for helping real customers solve real problems
• Ability to work effectively remotely with an international team
• Highly organized and self-managed, have an excellent work ethic and attention to detail.
• Proactive team player interested in taking an active part in the evolution of team processes

Bonus experience

• Prior customer support experience in startup companies
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Experience in communicating with developers

Benefits

• The impact of working on a product competing in a global market.
• Join a small team of around 30 full-time people who love their work.
• A healthy 40-hour work week and a friendly and supportive work environment.
• Competitive salary.
• Company retreats.
• Space to learn continuously and choose the tools and equipment for your job.
• Paid trips to conferences and books of your choice.
• Interact with developers that use Semaphore and talk about the latest and significant way to develop and ship software.
• Paid membership at a fitness club of your choice.

Semaphore is an equal-opportunity employer. Consistent with our mission of serving a erse and global audience, we value a erse workforce and inclusive culture, which reflects that. We encourage applications from all qualified iniduals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

Customer Care Manager

United States, Remote

The Company:

It’s no surprise that 6sense is named a top workplace year after year we have industry-leading technology developed and taken to market by a world-class team. 6sense is Top Rated on Glassdoor with a 4.9/5 and our CEO Jason Zintak was recognized as the #1 CEO in the small & medium business category by Glassdoor’s 2021 Top CEO Employees Choice Awards.

In 2021, the company was recognized for having the Best Company for Diversity, Best Company for Women, Best CEO, Best Company Culture, Best Company Perks & Benets and Happiest Employees from the employee feedback platform Comparably. In addition, 6sense has also won several accolades that demonstrate its reputation as an employer of choice including the Glassdoor Best Place to Work (2022), TrustRadius Tech Cares (2021) and Inc. Best Workplaces (2022, 2021, 2020, 2019).

6sense reinvents the way organizations create, manage, and convert pipeline to revenue. The 6sense Revenue AI captures anonymous buying signals, predicts the right accounts to target at the ideal time, and recommends the channels and messages to boost revenue performance. Removing guesswork, friction and wasted sales effort, 6sense empowers sales, marketing, and customer success teams to signicantly improve pipeline quality, accelerate sales velocity, increase conversion rates, and grow revenue predictably.

As a 6sense Customer Care Manager you will have the opportunity to positively influence our customers when they need help the most. Customer Care Manager’s join an account’s customer facing team at times of concerns; but with cross-functional leadership skills and our outlined process we turn customers into fans of our platform and the service we provide them.

Role Responsibilities

• Manage multiple issues on account level escalations to ensure timely resolution and proper handling.
• Empathetically communicate with our customers regarding any issues they may be experiencing.
• Write daily, customer facing, executive and comprehensive updates for each of your accounts.
• Write daily, internal, executive and comprehensive updates for each of your accounts.
• Understand internal trouble shooting processes to be able to help ask the right questions thereby aiding technical teams in resolving issues.
• Open, track and monitor handling of tickets throughout all levels of the troubleshooting process.
• Log and track progress towards each customer’s Get Well Plan.
• Effectively communicate internally across cross-functional teams on Zoom, Slack and Email
• Able to learn and understand how our platform works and help convey that to our customers.

Preferred Skills & Experience

• 5 years of relevant experience in a customer focused position involving technical knowledge of companies’ products and services.
• 2 years Technical Project Management experience.
• Excellent communication skills, both written and verbal.
• Work well under pressure and be able to effectively prioritize multiple escalated issues.
• Experience with Zendesk, Salesforce and Jira for ticketing.
• Java and/or SQL a plus.

#LI-remote

Every person in every role at 6sense owns a part of dening the future of our industry-leading technology. You’ll join a team where curiosity is prized, no one’s satised with the status quo, and everyone’s all-in on the collective good.6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure successby the value we create for our customers.

We want 6sense to be the best chapter of your career.

Feel part of something

You’ll be part of building tomorrow’s tech, revolutionizing how marketing and sales teams create, manage, and convert pipeline to revenue. And you’ll be seen and appreciated by co-workers who challenge you, cheer you on, and always have your back.

At 6sense, you’ll experience the passion from customers and colleagues alike for our market-leading vision, and you’re entrusted with applying your unique talents to help bring that vision to life.

Build a career

As part of a company on a rocketship trajectory, there’s no way around it: You’re going to experience unparalleled career growth. With colleagues as humble and hungry as you are, and a leadership philosophy grounded in trust, transparency, and empowerment, every day is a chance to improve on the one before.

Enjoy access to our Udemy Training Library with 5,000+ courses, give and get recognition from your coworkers, and spend time with our executive team every two weeks in our All Hands gathering to connect, learn and ask leaders about whatever is on your mind.

Enjoy work, and your life

This is a place where you’ll do your best work and inspire others to do theirs where you’re guaranteed to make real connections, for life, along the way.

We want to help you prioritize health and wellness, today and tomorrow. Take advantage of family medical coverage; a monthly stipend to support your physical, mental, and nancial wellness; generous paid parental leave benets; Plus, we have an open time-off policy, so you can take the time you need.

Set for success

A vision as big as ours only comes to life when we’re all winning together.

We’ll make sure you have the equipment you need to work at home or in one of our oces. And have the right snacks, pens or lighting with our work-from-home expense reimbursement allowance. We also partner with WeWork to make sure that if your choice is a hybrid of home and oce, we have you covered in the locations they’re offered.

That’s the commitment we make to every one of our employees. If this sounds like a place where you’ll thrive as you take your success to the next level, let’s chat!

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs at 6sense.com.

Work From Home – Customer Care Specialist

Job Number:20116666

• Country:United States
• Type:Full time
• Employment Type:Regular

What Customer Operations Support contributes to Cardinal Health

Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.

Qualifications:

• High school diploma, GED or equivalent, or equivalent work experience, preferred
• 2-4 years experience preferred
• Prior computer experience using Microsoft Office systems required
• Customer service experience preferred
• Familiarity with call-center phone systems preferred
• Communication and active listening skills
• Excellent Phone Skills
• Quality Focused
• Keen attention to detail, especially documenting for proper information
• Capacity to navigate stressful situations with ease
• Ability to achieve daily call center metrics

Accountabilities in this Role:

The Customer Care Specialist is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day.

• Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies
• Ability to handle high call volumes day to day
• Navigate multiple computer programs throughout the workday
• Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed
• Uses provided resources/company websites to navigate customer’s concerns
• Consults with Supervisor or Team Lead on complex and unusual problems
• Ensure customer satisfaction and provide professional customer support

Soft Skills:

• Communication and active listening skills
• Keen attention to detail
• Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times
• Capacity to navigate stressful situations with ease
• Ability to achieve daily call center metrics

SHIFT: Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr.

In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated.

REMOTE DETAILS: You will work from home, full-time. It will require a quiet, distraction free environment with access to high-speed internet (50 MBPS). We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet.

Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular/Hot Spot connections are NOT acceptable.

Download speed of (25Mbps Minimum) but (50Mbps Recommended) if nobody else at home streaming.

WHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges now, and in the future.

BENEFITS:

• Medical, Dental and Vision coverage starting Day 1
• 401K match program starting Day 1
• 23 days of Paid Time off after 90-day probation period
• Health savings account (HSA) & Flexible spending accounts (FSAs)
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado

Anticipated salary range: $16.75/hr

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Location: Tennessee, Alabama, Georgia, or Kentucky; 100% Remote 

(Candidates located outside of TN, AL, GA or KY will not be considered)

Pay Type: $16-$20 per hour

Posting Date: 12/23/2022

Location: Virtual / Work from home in Tennessee, Alabama, Georgia, or Kentucky (Basically within reasonable driving distance of Nashville and Chattanooga, Tennessee)

Who You Are

Your friends describe you as a “go-getter”. You are a forward thinker who likes to embrace new technologies and find creative, efficient solutions. You generally take life by the horns but understand that you are not always the smartest person in the room. You enjoy working with people, you’re collaborative, humble, and willing to ask questions and provide answers. You get that to succeed, everyone must succeed, and our customers come first.

Who We Are

As outdoor enthusiasts, camping is an essential part of our recreation with friends and family. However, we realized that booking a campsite wasn’t nearly as easy as booking a hotel stay. Why couldn’t it be that easy to reserve time in nature? So in 2006, we set out on a new adventure—make a simple and intuitive way to book a campsite on the interweb. Since then, we’ve become one of the fastest-growing (adding new customers all the time), industry-leading, cloud-based campground management, and online reservation software companies.

We’re an intentionally small team based in Mount Juliet, TN and we take our time finding the right people who believe in our mission. For us, this is not just a job—it’s our passion! We take pride in our work and “own our own stuff”. We work hard to be proactive and solve problems. But most importantly, we get what good customer service looks and feels like and want to be the best! We either add value to the market by making campground management and reservations easy, or we find something else to do. To quote the great Yoda, “Do or Do Not. There is no try!”

What You’ll Do

Besides making incredible software that helps park operators live their BEST lives, we strive to create dependable relationships with our customers and each other.

As an Onboarding Coordinator, you’ll be our customer’s first point of contact—that welcoming voice that lets them know we’re glad they are here.  You’ll provide first-class implementation support that will give our customers a seamless transition and adoption of our software. You’ll serve as the park’s personal coach, entering their park data and guiding customers to the most efficient and effective implementation solutions that best meet their needs.

You’ll be vital in the detailed creation of their campground on our software. Creating park sites, defining campground rates and rental rules, configuring the park’s accounting and credit card processing systems, and coordinating the import of guest and reservation data from pre-existing systems are just a few ways you’ll be setting them up for success. You’d also enjoy providing proactive training and support for customers before they even know they need it! 

What You Need:

• High school diploma or equivalent
• 2+ years of customer support experience
• Excellent verbal, written and listening communication skills in English
• Working knowledge of computer systems, software and applications, and the internet in general
• Working knowledge of Excel and other Office 365 products
• Knowledge of or background in accounting preferred
• Excellent customer service, time management, and interpersonal skills
• The flexibility to travel from time – to – time to attend CampLife meetings and events at various locations around the country.
• A private, quiet workspace
• High-speed internet service

Still reading? Fantastic! 

We believe in hiring smart people and giving them the support they need. Besides working with a team fueled by a mission, you may also enjoy some of these perks:

• A fully remote position (even pre-pandemic!)
• Competitive paid time off plan, including holidays and your birthday
• Health, life, dental, vision, and disability insurance
• Retirement Plan

If this sounds like the type of position that pumps you up (or at least makes you smile) please send a resume and cover letter to [email protected]. Candidates must be located in Tennessee, Alabama, Georgia, or Kentucky to be considered.

When you send those two items, tell us a bit about yourself. 

1. What was the last book you read and how did it impact you? 
2. How would you define an excellent team player? 
3. How have you served others in the past 12 months? 

We hope to hear from you soon!

Aragon is looking to hire a Technical Support Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Khan Academy is hiring a remote Community Support Lead, Knowledge And Community Specialist. This is a full-time position that can be done remotely anywhere in Canada or the United States.

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Work at Home Customer Service Representatives

Location:Work at Home (United States Only)

Job Code:141

# of Openings:10

Description

Company Overview:

OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Our success can be attributed to one thing – outstanding agents who provide superior services and products to our customers. OutPLEX is a top Teleservices contact center that supports recognized brands with Teleservices and Live Chat.

Description:

OutPLEX is currently staffing for work at home professionals to join our dynamic team! Work at home agents play a vital role, liaising between various customers and the business entities in which we represent. As a WAH Agent, you would be assisting customers answering general questions and resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved issues via chat or phone.

Skills and Specifications:

• Ability to type from 30WPM – 50WPM with 0 errors.
• Ability to multi-task.
• Ability to resource product information via tools that are provided to you.
• Ability to independently research information via the internet.
• Sales experience a plus!
• Outstanding spelling, grammar, and communication skills a MUST!

Computer Requirements:

• Must be hardwired to the internet
• Must have Windows Operating System (MAC not compatible)

Education and Qualifications:

• High school diploma from an accredited institution

General Education Degree

Payroll Customer Support Representative

• Customer Support
• Remote, USA

BRIEF STATEMENT OF THE PURPOSE OF THIS POSITION:

iSolved associates contribute to a positive work environment that is entrepreneurial and high-performing. A Customer Service Representative works within a team and is responsible for all aspects of payroll processing and quality service for our direct clients.

PRIMARY RESPONSIBILITIES OF THIS POSITION ARE:

• Maintains a high rate of client retention through superior customer service, assisting assigned client base with all components related to payroll processing
• Responsible for accurate and timely preparation and submission of payrolls
• Establish and maintain a positive working relationship with clients and coworkers to promote a quality service image
• Research and resolve payroll and Human Capital Management related questions, concerns, and problems for clients in a friendly, and timely manner
• Handles a high volume of telephone and email correspondence
• Advises clients on how to fully utilize the Human Capital Management platform
• Other projects as assigned
• Shifts may be from 7 a.m. 7 p.m. local time

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred, but not required
• FPC, CPP, and/or SHRM certifications preferred but not required
• Experience in payroll and customer service with a high call volume
• Strong computer aptitude, which includes expertise with Microsoft Excel as well as experience with payroll and Human Capital Management platforms
• Ability to analyze data with particular attention to detail
• Excellent written, oral, and communication skills
• Strong customer service orientation and problem resolution skills
• Working knowledge of federal, state, and local payroll laws, wage and hour laws and best practices
• Excellent interpersonal skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Normal working conditions require normal to close concentration, visual attention and manual dexterity. Lifting requirements less than 10 pounds. Moderate noise.

DISCLAIMER:

The lists under Essential Functions and Additional Responsibilities are not exhaustive, but are merely the most accurate lists for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change.

iSolved HCM is an industry-leading human capital management technology company that brings together the key workforce functions in one robust, easy-to-use platform, iSolved. Payroll, HR, Time & Attendance, Onboarding, ACA Compliance, and Benefits Enrollment are all delivered from one solution, in the cloud, specifically built for the small to mid-sized employer. It has achieved rapid market share, with more than 2 million employees and growing.

Customer Service Professional (Remote)

locations

• PA-Virtual Office
• WA-Virtual Office
• OK-Virtual Office
• VT-Virtual Office
• NE-Virtual Office
• NJ-Virtual Office
• TN-Virtual Office
• NV-Virtual Office
• NY-Virtual Office
• CA-Virtual Office
• OH-Virtual Office
• OR-Virtual Office
• NM-Virtual Office
• PA-Virtual Office
• RI-Virtual Office
• CT-Virtual Office
• SD-Virtual Office
• AZ-Virtual Office
• AL-Virtual Office
• FL-Virtual Office
• GA-Virtual Office
• WI-Virtual Office
• AR-Virtual Office
• CO-Virtual Office
• DE-Virtual Office
• IA-Virtual Office
• KS-Virtual Office
• DC-Virtual Office
• IN-Virtual Office
• KY-Virtual Office
• IL-Virtual Office
• TX-Virtual Office
• ID-Virtual Office
• LA-Virtual Office
• MA-Virtual Office
• MD-Virtual Office
• ME-Virtual Office
• MI-Virtual Office
• MS-Virtual Office
• MO-Virtual Office
• MT-Virtual Office
• NC-Virtual Office
• MN-Virtual Office
• UT-Virtual Office
• SC-Virtual Office
• ND-Virtual Office
• WV-Virtual Office
• VA-Virtual Office
• NH-Virtual Office
• WY-Virtual Office

time type

Full time

job requisition id

R-111916

Job Classification:

Operations – Insurance Operations

Prudential aspires to make lives better by solving the financial challenges of our changing world! At Prudential, our Financial Wellness Advocates are the first point of contact with our customers and our goal is to provide a customer centric, multi-channel, low effort experience for customers with complex financial needs.

We offer paid training and benefits on day one including tuition reimbursement, paid volunteer days, generous paid time off; vacation, paid holidays, personal days and a reward and recognition plan that includes pay for performance compensation.

We are now hiring Customer Service Professionals who will train and work virtually in the comfort of your home! That’s right! Join the Prudential team now for this amazing opportunity to launch your career while enjoying all the benefits of being at home!

We are looking for iniduals who are self-starters, dependable to their core, who have the right grit, tenacity and initiative to show up and work hard. And are also:

• Customer obsessed and engaging communicators who enjoy working directly with the customer and a team
• Committed to owning customer issues from start to finish
• Able to learn, retain, and solution on numerous product offerings across several different businesses.
• Intrigued by technology and uses it to drive customer self-service and to help identify and drive opportunities to enhance processes
• Able to think on their feet and be flexible with creating solutions for variety of personalities and customer types
• Capable of shaping the customer experience and efficiently troubleshooting challenges across multiple channels
• Able to identify other potential customer needs and offer tailored solutions that improve financial wellness
• Keen problem solver that connects with each customer with compassion

What you can expect:

• Build a career with a great company with exposure to multiple parts of the business
• Fast paced, dynamic environment
• Tiered promotional opportunities based on performance
• This is more than a contact center ……this is an opportunity to improve lives through financial wellness

Each customer interaction is unique, and we value the opportunity each one brings. Our representatives work in a collaborative environment assisting customers over the phone, online, and through email. This can range from troubleshooting a question on website navigation to conversations on complex financial decisions. Regardless, your mission remains the same; help customers make clearer decisions about their financial future. We can’t promise it will be easy, but it will be time well spent establishing a career with an award-winning industry leader. If you think you have what it takes, apply now. You will gain skills and experience working on behalf of a dynamic industry leader in the Fortune 500 that will enhance your career.

Qualifications:

• Four-year college degree strongly preferred
• FINRA SIE, Series 6 top-off and Series 63 licenses required or must be obtained within 180 days of start date.
• Strong people skills.
• Proven record of dependability. Punctual and reliable attendance of the service associates is critical to the success of a fast moving, inbound service center!
• Annuity/ financial services industry knowledge is a plus.
• Must be able to learn & retain a large amount of technical information in a relatively short period of time.
• Must be receptive to detailed and frequent performance feedback.
• Proficiency with a keyboard and window-based applications, including Internet.
• Proven self-motivation skills.
• Active listening skills.
• Excellent oral and written communication skills.
• Ability to excel in a team environment, as well as work well independently.
• Organization and prioritization skills.
• Ability to think like the customer and financial professional, with a passion to deliver top quality service.
• Training will likely be 9:00am to 5:15pm Eastern Time but will be determined in advance of the training start date. Must be available for these hours – again, these are in the Eastern Time Zone.
• Job offer is contingent upon successful completion of pre-hire requirements.
• The Annuity call center is open from 8:00am to 6:00pm Eastern Time Monday through Friday. To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Actual shift assignments will not be determined prior to hire.

Additional Information:

This position will work virtually, therefore new hires must be able to provide the following:

• High speed internet service must be available in your area. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary. The internet service cannot be wireless, and the internet speed requirement is: 3.0 mg downstream and 768k upstream.
• Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. You will be logging into Avaya therefore your personal phone number will not be identified to customers.
• Quiet area in your home with minimal distractions and noise free.

RSRPRUD

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $40,200.00 to $59,800.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, inidual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping inidual and institutional customers grow and protect their wealth. The company’s well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential’s businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our erse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as iniduals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for inidual applicants. Search firms or agencies should email Staffing at: for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:

Please note that the above email is solely for iniduals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email: to request assistance.

Title: Customer Care Manager – Network Team

• R7232
• Remote
• Remote, United States

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

This Manager is responsible for the productivity and the well-being of the Virtual Call Center Networking Team across the Boston, Omaha, and remote offices. This role is responsible for (1) overseeing the customer journey for those experiencing Toast network issues throughout the support experience, (2) work with cross-functional Internal teams such as Restaurant Success and Services to create process and support guidelines, and (3) train and develop members of the networking team on process, technical troubleshooting, and new product knowledge.

About this roll* (Responsibilities)

• Provides team vision by setting clear goals and objectives for themselves and their teams, by measuring performance, and by focusing on process improvement.
• Establishes service-levels metrics for response, resolutions of escalated networking issues, and customer CSAT.
• Manages agents performance and team leads to improve their effectiveness for Customer Support
• Partners cross-functionally with other departments and teams in order to stay ahead of new product and features, establish cross-functional process and responsibilities, and improve the overall customer journey for those having post-live network issues.
• Lead consistently with integrity, fairness, humility, with clear and honest communication.

Do you have the right ingredients*? (Requisites)

• 2+ years experience managing a Customer Support Team.
• Familiar with networking troubleshooting tools, such as Meraki Dashboard and Ubiquiti Dashboard.
• Nice to have POS technical understanding with networking devices and connectivity.
• Ability to use CRM’s such as Salesforce and Five9.
• Familiarity with restaurant operations desired.
• High School Diploma or equivalent education required.

Our Spread* of Total Rewards (Benefits)

• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Mental Health Benefits
• Subsidized backup childcare

*Bread puns encouraged but not required

Fleetio is hiring a remote Manager of Customer Onboarding. This is a full-time position that can be done remotely anywhere in the United States.

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Customer Service Representative

Job Number: 203622

Join Forbes’ 2022 Best Employer for Diversity!

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.

Job opportunities:

• Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
• Inbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)

Must-have qualifications

• Two years of post-secondary education or higher
• Instead of the above, two years of relevant work experience
• Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

Bilingual positions are also available; must be fluent in Spanish (speak and read)

Training starts: March 2023

Schedule: Most schedules will include a weekend day and evening hours after completion of training

Work from home office requirements

• Designated workspace free from noise and other distractions
• Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
• All Progressive hardware you receive needs to be connected to a surge protector
• High-speed internet access is at your expense unless otherwise required by law

Compensation

• $21.00 per hour depending on the role you are selected for
• Gainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance
• An additional 10% when you work evening or weekend hours
• Performance-based rewards

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness& mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2022 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Job

: Contact Center

Primary Location

: United States-Florida

Schedule

: Full-time

Employee Status

: Regular

Work From Home: Yes

Location: Tennessee, Alabama, Georgia, or Kentucky; 100% Remote

Pay Type: $16-$20 per hour

Posting Date: 12/23/2022

Location: Virtual / Work from home in Tennessee, Alabama, Georgia, or Kentucky (Basically within reasonable driving distance of Nashville and Chattanooga, Tennessee)

Who You Are

Your friends describe you as a “go-getter”. You are a forward thinker who likes to embrace new technologies and find creative, efficient solutions. You generally take life by the horns but understand that you are not always the smartest person in the room. You enjoy working with people, you’re collaborative, humble, and willing to ask questions and provide answers. You get that to succeed, everyone must succeed, and our customers come first.

Who We Are

As outdoor enthusiasts, camping is an essential part of our recreation with friends and family. However, we realized that booking a campsite wasn’t nearly as easy as booking a hotel stay. Why couldn’t it be that easy to reserve time in nature? So in 2006, we set out on a new adventure—make a simple and intuitive way to book a campsite on the interweb. Since then, we’ve become one of the fastest-growing (adding new customers all the time), industry-leading, cloud-based campground management, and online reservation software companies.

We’re an intentionally small team based in Mount Juliet, TN and we take our time finding the right people who believe in our mission. For us, this is not just a job—it’s our passion! We take pride in our work and “own our own stuff”. We work hard to be proactive and solve problems. But most importantly, we get what good customer service looks and feels like and want to be the best! We either add value to the market by making campground management and reservations easy, or we find something else to do. To quote the great Yoda, “Do or Do Not. There is no try!”

What You’ll Do

Besides making incredible software that helps park operators live their BEST lives, we strive to create dependable relationships with our customers and each other.

As an Onboarding Coordinator, you’ll be our customer’s first point of contact—that welcoming voice that lets them know we’re glad they are here.  You’ll provide first-class implementation support that will give our customers a seamless transition and adoption of our software. You’ll serve as the park’s personal coach, entering their park data and guiding customers to the most efficient and effective implementation solutions that best meet their needs.

You’ll be vital in the detailed creation of their campground on our software. Creating park sites, defining campground rates and rental rules, configuring the park’s accounting and credit card processing systems, and coordinating the import of guest and reservation data from pre-existing systems are just a few ways you’ll be setting them up for success. You’d also enjoy providing proactive training and support for customers before they even know they need it! 

What You Need:

• High school diploma or equivalent
• 2+ years of customer support experience
• Excellent verbal, written and listening communication skills in English
• Working knowledge of computer systems, software and applications, and the internet in general
• Working knowledge of Excel and other Office 365 products
• Knowledge of or background in accounting preferred
• Excellent customer service, time management, and interpersonal skills
• The flexibility to travel from time – to – time to attend CampLife meetings and events at various locations around the country.
• A private, quiet workspace
• High-speed internet service

Still reading? Fantastic! 

We believe in hiring smart people and giving them the support they need. Besides working with a team fueled by a mission, you may also enjoy some of these perks:

• A fully remote position (even pre-pandemic!)
• Competitive paid time off plan, including holidays and your birthday
• Health, life, dental, vision, and disability insurance
• Retirement Plan

If this sounds like the type of position that pumps you up (or at least makes you smile) please send a resume and cover letter to [email protected]. 

When you send those two items, tell us a bit about yourself. 

1. What was the last book you read and how did it impact you? 
2. How would you define an excellent team player? 
3. How have you served others in the past 12 months? 

We hope to hear from you soon!

Location: Tennessee, Alabama, Georgia, or Kentucky; 100% Remote 

(Candidates located outside of TN, AL, GA or KY will not be considered)

Pay Type: $16-$20 per hour

Posting Date: 12/23/2022

Location: Virtual / Work from home in Tennessee, Alabama, Georgia, or Kentucky (Basically within reasonable driving distance of Nashville and Chattanooga, Tennessee)

Who You Are

Your friends describe you as a “go-getter”. You are a forward thinker who likes to embrace new technologies and find creative, efficient solutions. You generally take life by the horns but understand that you are not always the smartest person in the room. You enjoy working with people, you’re collaborative, humble, and willing to ask questions and provide answers. You get that to succeed, everyone must succeed, and our customers come first.

Who We Are

As outdoor enthusiasts, camping is an essential part of our recreation with friends and family. However, we realized that booking a campsite wasn’t nearly as easy as booking a hotel stay. Why couldn’t it be that easy to reserve time in nature? So in 2006, we set out on a new adventure—make a simple and intuitive way to book a campsite on the interweb. Since then, we’ve become one of the fastest-growing (adding new customers all the time), industry-leading, cloud-based campground management, and online reservation software companies.

We’re an intentionally small team based in Mount Juliet, TN and we take our time finding the right people who believe in our mission. For us, this is not just a job—it’s our passion! We take pride in our work and “own our own stuff”. We work hard to be proactive and solve problems. But most importantly, we get what good customer service looks and feels like and want to be the best! We either add value to the market by making campground management and reservations easy, or we find something else to do. To quote the great Yoda, “Do or Do Not. There is no try!”

What You’ll Do

Besides making incredible software that helps park operators live their BEST lives, we strive to create dependable relationships with our customers and each other.

As an Onboarding Coordinator, you’ll be our customer’s first point of contact—that welcoming voice that lets them know we’re glad they are here.  You’ll provide first-class implementation support that will give our customers a seamless transition and adoption of our software. You’ll serve as the park’s personal coach, entering their park data and guiding customers to the most efficient and effective implementation solutions that best meet their needs.

You’ll be vital in the detailed creation of their campground on our software. Creating park sites, defining campground rates and rental rules, configuring the park’s accounting and credit card processing systems, and coordinating the import of guest and reservation data from pre-existing systems are just a few ways you’ll be setting them up for success. You’d also enjoy providing proactive training and support for customers before they even know they need it! 

What You Need:

• High school diploma or equivalent
• 2+ years of customer support experience
• Excellent verbal, written and listening communication skills in English
• Working knowledge of computer systems, software and applications, and the internet in general
• Working knowledge of Excel and other Office 365 products
• Knowledge of or background in accounting preferred
• Excellent customer service, time management, and interpersonal skills
• The flexibility to travel from time – to – time to attend CampLife meetings and events at various locations around the country.
• A private, quiet workspace
• High-speed internet service

Still reading? Fantastic! 

We believe in hiring smart people and giving them the support they need. Besides working with a team fueled by a mission, you may also enjoy some of these perks:

• A fully remote position (even pre-pandemic!)
• Competitive paid time off plan, including holidays and your birthday
• Health, life, dental, vision, and disability insurance
• Retirement Plan

If this sounds like the type of position that pumps you up (or at least makes you smile) please send a resume and cover letter to [email protected]. Candidates must be located in Tennessee, Alabama, Georgia, or Kentucky to be considered.

When you send those two items, tell us a bit about yourself. 

1. What was the last book you read and how did it impact you? 
2. How would you define an excellent team player? 
3. How have you served others in the past 12 months? 

We hope to hear from you soon!

Customer Service Fraud Liaison Specialist

Category Customer Contact Center Job Id 2022-0042395

Job available in 2 locations

• Gresham, OR, United States
• Remote, United States

At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a erse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Are you ready to start your career with unlimited opportunities for growth and development? Come join us at U.S. Bank, as a Contact Center Personal Banker! In this role, you will be the first point of contact for our customer inquiries via the telephone. You will work in a highly collaborative, fast-paced environment, where customer service is our passion. Join our erse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

Responsibilities:

• Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy.
• Successful bankers demonstrate a genuine interest in their customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs.
• Personal Bankers are able to present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.

Basic Qualifications

• High school diploma or equivalent
• Minimum 18 months of customer service related experience
• Successfully completed specialized skill training in one of the following specialty skills: CCU, E-mail, Internet, Operations, and Fraud Support

Preferred Skills/Experience

• Effective problem-solving and negotiation skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Proven time managment skills / ability to multitask
• Experience interacting positively with unsatisfied customers
• Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Bilingual English-Spanish speaking a plus

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com.

EEO is the Law

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 – $22.69 – $24.96

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Patient Services Representative

locations Oxnard, CA

Remote – California

time type Full time

job requisition id R30863

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Patient Services Representative

Work Location:

• Fully Remote – U.S.

Position:

The Patient Services Representative will be the initial point of contact guiding patients through activities such as confirming medical history or insurance verification, as well as providing physician referrals. Whether it be in a remote role or in our contact center when it is safe to be onsite again, the Patient Services Representatives will be responsible for handling inbound calls and providing a great customer service experience.

Core Responsibilities:

• Develop and maintain positive relationship with client
• Identify any problems/trends and communicate them to management for resolution
• Research and re-bill unpaid claims
• Research and resolve accounts appearing on Follow-up Reports.
• Meet current production, utilization, and quality standards.
• Assists in identifying current and/or potential billing issues specific to outstanding receivable
• Presenting data to appropriate parties and partnering to develop resolutions
• Ability to take patient phone calls and assist Customer Service when business needs arise
• Assist in other duties as assigned

Requirements:

• H.S. Diploma or GED
• A minimum of 2-year Customer Service experience required
• In depth knowledge of various insurance policies and procedures related to claim adjudication and payment processes.

Preferred Qualifications:

• Intermediate to Advanced working knowledge of MS Excel, MS Word and MS Outlook
• Strong customer service experience
• Ability to solve difficult problems in a timely manner with efficient resolutions
• Ability to work independently with minimal supervision
• Excellent written and oral communication skills
• Strong attention to detail
• Represents the office/organization in a positive manner; supports and encourages strong morale and spirit in his/her team.
• Can marshal resources to complete tasks and orchestrate multiple activities at once to accomplish goals and meet specific deadlines.
• Works well with others; ability to work with and communicate with iniduals of varying disciplines.

Working Conditions/Physical Requirements:

• General office demands
• Remote office with high-speed internet

Unique Benefits*:

• Flexible work environments
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
• Employee wellbeing programs and generous health plans
• Educational assistance programs
• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
• Learn more at https://careers.changehealthcare.com
• *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

“#LI-remote

California / Colorado / New Jersey / New York / Rhode Island / Washington Residents Only:

The applicable base pay for your state is listed below. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.

The base pay range for this position is $14.37 – $31.92

Diversity, Equity & Inclusion:

•At Change Healthcare, we include all. We celebrate ersity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some iniduals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Location: Remote in the EMEA region with occasional UK campus visits

Position Type: Full Time

Reporting to: Regional Director of Partners (EMEA) 

Application requirements:

• CV/Resume

• One minute loom video on why you would be suitable for the role (optional).

The Enterprise Customer Success Manager is focused on retaining and growing our enterprise partnerships through project management and thought leadership. Working with Vygo’s partners (Universities & Governments) to improve student outcomes and move towards a world where everyone has a world-class education.

• Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher-touch service.

• Grow and increase the adoption of our strategic customers by increasing business value through implementing Vygo across the partnership.

• Build and foster relationships with key decision makers and stakeholders (from C-Suite to coordinators) across large enterprise partnerships.

• Acts as a Trusted Advisor and Thought Leader, providing strategic guidance to University/Commercial partners

• Influence the mindset of partners by challenging the status quo and constantly delivering innovation to grow student outcomes.

• Collaborate on defining what success means for your partners and produce detailed plans outlining a roadmap to achieve success and share in the accountability for their success.

• Monitor partner health and create risk mitigation plans where needed.

• Align with account team in pre-sales phase for a new and existing customer to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated.

• Collaborate with other Vygo teams and leadership to ensure adoption and successful customer renewals.

• Resolve customer inquiries by aligning partners with the right resources.

• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.

• Serve as a mentor to new team members.

Vygo radically improves how universities deliver and manage student support programs. Through our web and mobile apps, students can discover, join and participate in programs ranging from 1st-year orientation through to counselling. Students are matched with support and participate in 1:1 or group text, video or face-to-face sessions and events.

Your work will directly have a positive impact on the lives of students and learners across the globe. We constantly have good stories coming from our students about how our platform has improved their university experience. If you care about making a difference and seeing the results, Vygo is for you.

The Culture:

• Remote first and results-oriented - it’s about the outcome, not output. You can work from any time zone. You can also work where and how you want; as long as you get the job done, you’re free to choose how you do it. We value people over process and back that up with flexible work arrangements.

• Mission-driven colleagues - everyone at Vygo is here because they want to change education.

• Committed to ersity and inclusion - we’re building software for students worldwide. To do that well, we need a workforce representative of the users we serve. Our executive team participates in D&I workshops at least once a year to ensure we’re continuously learning.

• A partner for your career growth - We take growth seriously. If there’s something you want to upskill in, you’ll be supported all the way. You’ll have access to a development stipend to spend on books, courses, seminars, events - anything you want!

• A healthy team culture - We are a team dedicated to making a difference and getting results, and we’ll get there together. From team hangouts and lunches to playing online games together, we maintain a culture where you have time to form real connections with your colleagues, even remotely.

• Extensive experience owning, maintaining, and driving customer relationships in a quota or retention-carrying role

• A verifiable track record of consistently meeting and exceeding revenue goals

• Previous experience project managing enterprise-wide SaaS platform rollout in external organisations.

• Excellent written and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email.

• Have a firm grasp of how business works, including sales, consultative, problem-solving, and issue resolution skills.

• Well-organised, with high attention to detail and the ability to prioritise and manage time for successful execution.

• Confident, self-motivated, and a true team player

• The ability to thrive in a fast-paced environment

• Innovative problem solver and a digital champion who can advise and enable the customer through Thought Leadership.

• Degree or equivalent relevant experience required.

About us:

Cocomore is not only a digital agency providing products and communication services for international clients like Nestlé, Procter & Gamble, Rabobank, Samsung or Sanofi. Cocomore is also an incubator for digital start-ups, so far sold to Deutsche Telekom, Axel Springer and Pro7Sat1.

We are a team of 200 professionals from all over Europe, mostly located in and around Berlin, Cologne, Frankfurt, Hamburg, Seville, Poznan and Warsaw. And while we all have different skills and talents, we share a common spirit: we are human, entrepreneurial and creative. This is our way of working together with colleagues, partners and clients.

Here you can find our statement for ersity, equality and inclusiveness: https://www.cocomore.com/ersity-statement.

We are looking for you as a Client Service Manager to join our Client Services Team in one of our offices or remotely.

Our offer to you:  

• Exciting and varied projects with a major client relating to digital communication and CRM platforms.
• The opportunity to gain and develop a wide range of professional knowledge by working with erse stakeholders in an interdisciplinary team.
• Working at eye-level with great team spirit while having a performance-based environment.
• Great development opportunities by active support from your supervisor as well as the opportunity to participate in workshops or coaching to expand your knowledge and to strengthen your personal soft skills.
• Your work-life balance is important to us which is why flexible working hours and home office options (up to 100% remote) are norm for us and no exception.

What you will contribute: 

• You are the contact person for the client for all digital-comms-related topics and work on these as a mastermind together with colleagues from Strategy/Planning, Data Science, SEA/SEO, Editorial and Creation.  
• You are the central interface between clients and the above-mentioned special units, create briefings, bring the right people together, and plan costs and budgets.  
• You manage the operational processes on client projects and are the contact person for the client in all matters of project organization and management.  
• You observe the current trends on the digital market and stay up to date in order to be able to proactively propose new ideas and innovations to the customer.  
• Your tasks include conceptual consulting for a large client in the areas of digital marketing and digital transformation, especially in the fields of digital strategy, CRM and content marketing.  
• The growth of the existing customer business and support in the acquisition of new projects are also part of your tasks.

What you have to bring:

• You have a good university degree in marketing, business administration, communication sciences or a comparable field.  
• You have gained first experience in digital marketing sector (professional experience or internships).  
• You enjoy talking to customers and advising them in a lively exchange.  
• You bring knowledge in at least one of the following topics: CRM, digital strategy, social media, SEO/SEA. In addition, you have already managed consulting projects in this environment.
• You can organize yourself and others well and you work in a structured manner.  
• You are hands-on and solution-oriented – whether it's about improving a process or a strategy.  
• You are fluent in Polish and English, additionally Hungarian is an advantage.
• You are proficient in Office and enjoy working with excel and powerpoint.

What will happen next?

• You will receive an email confirming that we received your documents.
• Afterwards our recruitment team will inform you if your experience matches our requirements.
• If yes, you will be invited to the online interviews.

Tell us how you want to work, in one of our offices, remote, full-time or part-time, in a shared position – or any combination of these. We will do our best to make it happen!

• Triage incoming customer support inquiries to determine the customer need, provide assessment of the situation, seek clarification as appropriate. 

• Assign tickets to support engineers based on capacity, subject matter, and priority.

• Manage the inbox and email communication on behalf of our Partners that drive co-sell engagements with leading cloud providers: AWS, google and Microsoft.

• Work closely with internal team members to ensure opportunities are being connected accurately and timely.

• Keep our internal CRM and the Parner CRM up to date with applicable Co-sell information accurately and timely

• Seek to understand and organize customer feedback and act as the voice of our ISV customers to Product Management and Customer Journey leadership; representing their goals and needs to attain them

• Ensure internal and external service levels are maintained. 

• Manage assigned cases with a high degree of professionalism and attention to detail through email, chat, video and phone.

• Detailed oriented with strong problem solving/decision making skills and sound judgment

• Excellent oral and written communications skills 

• Professional demeanor, personal integrity, committed to high moral standards and business ethics

• Positive attitude, willingness to learn and an outgoing personality with the ability to work in a remote team environment 

• Experience in customer service a plus

• Knowledge of the software as a service (SaaS) industry is also a plus

• Proficient in Outlook/Gmail, Dynamics365, Salesforce and Excel, specifically with VLOOKUP functions and Pivot tables.  

• Highly Organized

• Attention to detail

• Likes repetitive type work

Established over 20 years ago, Keywords Player Support is one of Keywords Studios' fastest-growing Service Lines, dedicated to offering the best customer service in the games industry. We’re Pioneers and Leaders, always looking to allow equally awesome people a way into the premier international space of gaming companies and publishers. We help the world’s greatest game development studios provide technical assistance to their players, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

We're currently looking for eager and enthusiastic English-speaking Player Support Agents to join our remote team.

What you’ll be doing:

• Provide superb Customer Support experience to players, assisting them with issues they encounter and tackling game-related questions.
• Use your investigative skills and troubleshoot players’ queries via a ticketing system.
• Support players through e-mail. You will not take any phone calls!
• Be a subject matter expert of the Game.
• Demonstrate knowledge, understanding, and ability to mentor and running shadowing sessions.
• Take personal ownership of Player requests escalated by PS agents.
• Take initiative by assisting internal teams with project-related requests.
• Master the gameplay knowledge for the respective product.
• Collaboration is key - take initiative by assisting internal teams with project-related requests. Enjoy continuous interaction with the client's development team. You might be the voice of the product, but you're also their ear on the ground.
• Lots of us at Keywords live and breathe video games. But even if you don't, there's plenty of time to become a master of the product you are supporting.

What we are looking for:

• Based in Romania.

• C1-C2 English mastery, with an emphasis on written communication skills. Keywords is an international and multilingual company, so English is our common language for communication. We expect candidates to feel comfortable using English on a daily basis.
• Advanced knowledge of the ArcheAge game, familiarity with its mechanics and the gameplay, preferably someone who has played the game in the past, or better yet - still enjoys it! 🙂
• A team player would make a great asset to the Team 🙂
• You know your way around either MS Office or Google Suite apps.
• Some technical skills and learning new tools easily would be a perk.
• Easiness in knowledge sharing.
• Previous experience in Customer Service (remote or on-site/retail) is a plus but not essential, as full training is provided.
• Available to work full-time, 5 days a week.

Benefits:

• Extensive Medical insurance provided by Medicover and their partner network in Romania.
• Days off for special personal events, according to the Internal Regulations, e.g. marriage, childbirth, compassionate leave and exams days off for obtaining professionally relevant certifications.
• A monthly allowance of 650RON which you will be able to use for a wide range of benefits, that are relevant to you: medical/dental services for you and/or your family members, access to sports clubs, meal tickets, private pension, personal development courses (e.g. IT, accounting, finance, HR, foreign languages, driving courses), tourism in Romania, public transportation subscription, gifts, utility or phone/Internet bills, access to cultural events, etc.
• Learning & Development to help you reach your true maximum potential by providing access to training and digital resources relevant for your area of expertise.

Associate, Customer Experience

Remote USA

About VirtualHealth:

VirtualHealth is the developer of HELIOS – the first comprehensive platform purpose-built for integrated value-based care and deployed by some of the most innovative healthcare organizations in the country to manage millions of lives. Through the HELIOS platform, VirtualHealth empowers healthcare organizations to achieve enhanced outcomes while maximizing efficiency, improving transparency, and lowering costs. VirtualHealth is a technology innovator and has made the Deloitte Fast 500 in both 2018 and 2019. For more information, please visit www.virtualhealth.com.

The Position:

VirtualHealth is seeking associate-level candidates to join our Customer Experience team. Recent college graduates (1-3 years professional experience) are encouraged to apply. Qualified candidates should have a strong interest and ideally some experience in healthcare, technology, or both.

What You’ll Do:

The Customer Experience team is responsible for ensuring that VirtualHealth customers are receiving world class service and support as they use the Helios platform to deliver care to millions of members.

This challenging and rewarding customer facing role will provide you with the opportunity to develop product management, client support and communication, and process-delivery skills at the intersection of healthcare and technology.

As a Customer Experience Associate, you will:

• Become a subject matter expert in the various functional areas of the Helios software system and our customers’ business and clinical workflows
• Interface with clients and help diagnose and resolve potential product issues
• Work cross-functionally with Engineering, Product Management, and Client Business Solutions teams to drive issue resolution through prioritization and agile management
• Create and prioritize internal tickets to document confirmed product issues via Jira and Confluence project management software
• Communicate timely, accurate, and thorough product resolution updates to customers
• Collaborate with Product Management Team on product enhancements and refinements
• Support the entire VirtualHealth business model, including User Acceptance Testing, new client implementation and go-live, and production-level business and clinical operations

Compensation:

• Competitive salary
• Health, dental, and vision insurance
• 401K Participation
• Equity participation in a rapidly growing technology company with tremendous upside potential in the form of stock options
• 12 Company Holidays
• While we offer an optional office setting in the heart of Manhattan, NYC, this role is U.S.-based with the ability to work remotely.

VirtualHealth is committed to ensuring that information security remains a top priority for everyone. All workers are responsible for the protection of our Information Security and we take the execution of this seriously. Information Security Policies and procedures details and training will be provided during on-boarding.

Each candidate will be subject to a background and reference check before beginning employment.

At Janus, we believe in a world where healthcare functions efficiently. Join us on our mission to improve the lives of administrative workers and fundamentally change the way work is done. Our team is building a world-class process improvement platform to help healthcare providers generate more cash with fewer resources.

We are looking for a Manager, Customer Success to join our team! Our Customer Success team ensures each customer launches our platform successfully, adopts it widely, and optimizes the value through our hands-on implementation. The Manager, Customer Success must be an outstanding relationship-builder who can leverage every resource available to their customers, and have the technical skills and sales aptitude to manage the entire customer journey. As the main day-to-day point of contact for customer relationships, this person understands their clients' business and structure deployments to lead design, implementation, and post-implementation support for them, and deliver high-value return on investment.

• Put the customer first, always
• Use product and deep RCM domain expertise responsible for driving customer revenue and cost opportunities
• Lead product trainings and product demos
• Manage and guide cross functional team meetings to ensure implementation and ongoing successes
• Act as a trusted advisor to key customer stakeholders including supervisors, managers, and directors
• Ensure customer satisfaction, product utilization, and proactively course correct to ensure contractual commitments are delivered on time
• Prepare agendas and create content for customer meetings including performance and opportunity reviews
• Work closely with Customer Success Directors on reference and sales opportunities
• Position can be located remotely in the United States

Requirements

• 5+ years’ of Healthcare Revenue Cycle work experience in a technical, consulting or customer facing role; must feel comfortable in the details
• Demonstrated track record of creating and executing plans leading to measurable outcomes
• Anticipates customer needs and address them with a sense of urgency
• Comfortable managing cross functional teams and creating and presenting executive level presentations
• Self-motivated, persuasive, and proactive team player with innovative ideas to inspire team members and customers
• Strong communication and interpersonal skills. Proven experience building strong internal and external relationships
• Strong analytical and problem-solving skills; does not make excuses
• Has fun, celebrates success, and contributes to a positive culture
• Willing to travel approximately 25-50% for onsite client support activities or internal customer success meetings

Benefits

• 100% Company Paid Medical for employee coverage & a generous contribution for dependent coverage.
• Unlimited PTO which is actually used! Take the time you need to be successful.
• Employee Stock Options because we are building something together and want to share in the value we create.
• Work when and where you need with our flexible schedules and environments.
• Save for your retirement with a 401k plan.

Inclusivity

We are the Shapers of Culture

We pride ourselves on being true to ourselves and authentic. We stand on the following tenets:

• Ownership - everyone is a contributor and is empowered to drive improvement.
• Curiosity - playing and learning every day.
• Eagerness - demolishing barriers to building and innovating.
• Radical Transparency - openness in communication and decision making across the organization.
• Partnership over Profit - prioritizing long-term relationships.
• Humility - we strive to be team players, setting aside ego.
• Community - nurturing an environment where all employees and partners can thrive.

Our team is fun, innovative and willing to rollup our sleeves to help each other succeed in a fast-paced environment.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.

This job description does not constitute a contract of employment and Janus Health Technologies, Inc. may exercise its employment-at-will rights at any time.

Are you a Technical Support Specialist with a passion for client support? Are you able to explain technical ideas in simple words to our customers so they will understand you? Then you are our new crew member! 

At isolutions we are passionate about digital transformation and creating digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in digital transformation but also to offer our employees a modern workplace and great company culture. 

Join an amazing team of strong-performing thinkers and skilled professionals, collaborating with colleagues based in Barcelona and Switzerland.

• Provide 1st and 2nd level support to partners and customers via phone, e-mail, and remote maintenance 
• Participate in interdisciplinary and cross-functional projects 
• Analyze, solve and document user problems 
• Create documentation and checklists, and maintain the Knowledge Database 
• Collaborate with 3rd level support in case of complex incidents 
• Continuously develop professional and personal skills 

Your profile 

• 3+ years of experience in 1st and 2nd level support 
• Knowledge in the areas of: Microsoft 365 Cloud, client operating systems (Windows 10 or 11), MAC knowledge (nice to have), Office applications 
• Ability to work independently and in a remote team 
• Customer-oriented thinking, and high-quality standards  
• Strong communication skills set you apart 
• A curious mindset and a passion for technology & support 
• Native level of German 
• EU citizenship or Spanish work visa 

If your experience looks a little different from what we've identified and you think you can add value to our crew, we'd love to learn more about you.

• Permanent contract. Possibility to work from 32 to 40 hours per week
• Competitive salary package, plus interesting fringe benefits
• #workfromanywhere in Spain. If you live in Barcelona or nearby, flexibility to work from home according to your needs
• Compensation for monthly home office expenses and work set up extension
• Work and evolve with the latest technologies like Power Platform, Dynamics 365, Azure, etc. from the Microsoft ecosystem
• Structured career development plan based on your professional goals
• Yearly training budget, Microsoft Certifications, and bi-weekly “Tech Lunches“
• Choose your own hardware
• Free language classes
• One additional week of vacation for Corporate Social Responsibility
• Annual team event in Switzerland
• A dynamic environment and a unique team spirit!

WithinReach builds pathways to make it easier for Washington families to navigate complex health and social service systems and connect with the resources they need to be healthy and safe. We strive to create healthy, equitable, vibrant communities where all families have the opportunity to thrive. We believe that we can only do our jobs well by learning about the people we serve, and by seeking to reduce the barriers that create inequalities.

The Contact Center Program Manager is primarily responsible for the planning, operations, and day-to-day oversight of the WithinReach Contact Center, including direct supervision of program staff.  This is a full-time position that reports directly to the Senior Manager of Coordinated Access and works closely with key staff and external stakeholders to drive program development and expansion. Responsibilities include creating and maintaining effective call center systems and programming for Supervising Coordinators and Specialists supporting hotline operations.

Submissions from candidates living outside of Washington will NOT be considered. 

Direct Management of Contact Center  

Partnership and Collaboration

Qualifications 

Salary & Benefits: $70,000, Full-Time (40 hours/week). Exempt. Excellent benefits include fully paid medical coverage, vision and dental for employees and generous coverage for spouses, partners and dependents. Paid time off, monthly internet stipend, flexible work arrangements, matching retirement contributions 

Proof of COVID-19 vaccination is required prior to employment. As a public health non-profit that receives funding from several state agencies, all employees are required to be fully vaccinated against COVID-19. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

Work Location: This position has a remote, office-based, or hybrid option. This position requires access to reliable internet connection and the ability to work effectively in a remote setting. Applicants must be residents of Washington State. Submissions from candidates living outside of Washington will NOT be considered. 

Home office: Located at 155 NE 100th Street, Suite 500, Seattle, WA 98125.

WithinReach supports inclusion and ersity in all its forms. We strive to create a safe and open atmosphere. We commit to listening to, representing and embracing erse perspectives and experiences in all we do.

WithinReach is an Equal Opportunity Employer. We seek to provide equal opportunity for all persons without regard to race, age, color, religion, gender, gender expression, marital status, sexual orientation, military status, national origin, or any other characteristic protected under the law. People of color and members of the LGBTQ community are strongly encouraged to apply. We are dedicated to cultivating a erse workforce that serves and reflects our community.

Vert Energy Group, an Inc. 5000 Fastest Growing Company, is seeking a highly motivated d Customer Success Representative who is interested in joining the fast-growing Energy Efficiency & Sustainability Industry.

This is a full-time remote position that involves working with our customer service and business development teams with duties including, but not limited to, the following:

Responsibilities:

• Onboarding new clients
• Hosting demos of our SaaS platform
• Responding to client inquiries
• Managing large client accounts
• Renewing client subscriptions
• Follow and implement procedures designed to improve customer retention
• Promote upsells and client referral program

Requirements

• 2+ years experience in a Customer Success role for a SaaS platform preferred
• HubSpot CRM experience strongly preferred
• Exceptional verbal & written communication
• Ability to work standard PST business hours. This position can be based anywhere in the US. Applicants outside of the United States will not be considered.

Benefits

• $20.00 - $25.00 per hour DOE
• Eligible for monthly & quarterly performance bonuses
• Equipment reimbursement funds
• Professional development program
• 401(k) with matching up to 5%
• Health, Dental, Vision insurance options

The Onboarding Specialist will represent Yokly in the best way possible and is responsible in facilitating client discovery, where the future clients meet Yokly Virtual Assistant candidates.

Duties and Responsibilities:

•  Showcase the company's services and encourage the client to avail the free trial
• The main POC of our clients during the Free Trial
• Ensure that our clients will experience a smooth-sailing free trial
• Follow up/send reminders to clients thru phone calls, emails and texts. 
• Admin tasks - updating different spreadsheets
• CRM management(Bitrix)
• Coordinate and give updates to other teams(training, VA TLs, Client Success, and Billing Department)

Requirements & Skills:

• Completed at least 2 years in College
• At least 2 years of experience in Customer Service - US based client
• Able to take initiative and quick on solving problems
• Excellent English communication skills (verbal and written)
• With stable internet connection and backup internet
• Adept in using Google Suite and other related office tools

Perks & Benefits:

• 23-25k package/month
• Permanent WFH set-up
• Performance based salary increase upon regularization | Annual Increase
• HMO after 6 months
• Weekends Off
• PTO credits (Sick leave/Vacation leave/Mental Health sick leave)
• Graveyard shift (12:30 AM - 9:30 AM Manila Time)
• US Holidays and Philippine Holy Week observed

Title: Customer Support Representative

Location: Remote/ US

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.You’ll love working here because:

• Taskrabbit is a remote-first company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
• The Values.
  • Care Deeply. We take time to be present and partner with our team and communities.
  • Level Up. We navigate through ambiguity and go the extra mile.
  • Be A Better Neighbor. We build a erse and sustainable community and encourage all voices.
  • Lead The Future Together. We value entrepreneurship and are inspired by action
• The erse culture. We believe that we make better decisions when our workforce reflects the ersity of the communities in which we operate. Women make up half of our leadership team and our ersity representation is above that of the tech industry average
• The perks. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.

About the Role:

Are you passionate about helping people, providing exceptional support to customers, and engaging in meaningful work? If so, come join our fast-growing and mission-driven Customer Support team. On this team, you will work in an omnichannel environment to deliver fast, high-quality support & product education to our customers in North America.

You will be joining a remote team supporting our Tasker and Client communities. We are looking for customer service enthusiasts who have an undeniable love of working with people, who excel at quick-thinking, light up when solving problems, are invested in supporting our TaskRabbit community, and are passionate about the sharing economy.

Join us in creating a better everyday life for everyday people.

What You’ll Work On:

• Learn & be able to assist customers in the TaskRabbit experience across our dual-side marketplace.
• Handle booking support requests driving retention and ease of use.
• Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
• Build connections and trust with your customers, calmly, and professionally handle their concerns and quickly get them a resolution.
• Be organized, accountable and responsible – using your resources to keep informed of all site and policy changes as they occur and be able to articulate them accurately and succinctly to support customers.
• Anticipates and responds with energy to new challenges, the unfamiliar, and the urgent.
• Put yourself in the customer’s shoes and help identify their needs, be their advocate, and ensure we are continuously improving.
• Be comfortable and professional in deescalating stressful situations and having difficult conversations.

The Customer Support Representative is primarily responsible for handling basic customer issues such as account access, assisting with the use of the platform, and booking support for customers primarily via live support channels. You will train and learn the basics of the platform and use both inhouse resources and problem-solving and people skills to support customers. We aim to live our values in every interaction and are looking for customer support agents who care deeply about making everyday lives easier.

As a Customer Support Representative, you will spend 90% of your productive time working directly with customers via chat or phone.

Your areas of expertise:

• We’re looking for candidates with great people skills!
• Minimum 1 year of customer service experience, contact center experience preferred.
• Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.
• Tech-savvy, excellent typing skills and adaptable in navigating online tools and systems.
• We’re growing! Adaptability and a love for change and improvement in a fast-paced environment.
• Excellent writing skills: You must have a strong command of grammar, spelling and syntax.
• Strong critical thinker and adept at problem-solving.
• Interpersonal skills: Remains open to others’ ideas and exhibits willingness to try new things.
• Communication skills: You must speak clearly, calmly and persuasively in both positive and negative situations with professionalism and respect.
• Dependable & Mature: You are consistently on time for your scheduled shift, follow instructions, respond to management direction and solicit feedback to improve performance.
• This is a full-time (40 hours/week) shift position. We are open 7 days a week from 7:45 am – 8:15 pm CST, with all shifts provided 2 consecutive days off. Shifts are provided ahead of training and we offer new shifts in a bid several times a year.

• Starting pay is $17.50/hr and we are currently hiring for our live phone channel.

Agorapulse is hiring a remote Customer Support Hero - LATAM. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Agorapulse - Take control of your social media.

Our mission is to transform the way online learning experiences are created, managed, and delivered on a global scale. Our goal is to become the premier enterprise platform for organizations who need to train and engage with their customers. We are a fast-growing tech company --  a people-first organization with a flexible, fun, hard-working environment.

We are looking for a rockstar Principal Customer Success Manager (P-CSM) who is excited to be the face of Thought Industries to a portfolio of customers. As a Principal CSM, you will be responsible for building strong customer relationships by becoming a trusted advisor and owning the success of the overall post-sales partnership and expansion. You will be responsible for driving customer outcomes while demonstrating the value (return on investment) for our customers; onboarding, adoption, expansion and renewals are key performance indicators for success. 

To be successful in this role, you must be passionate about customer success, be a team player, have outstanding collaboration skills with the ability to think both critically and laterally. You must be able to cope with shifting business priorities and be able to prioritize tasks appropriately and quickly.

Responsibilities and how you will make an impact:

• Successfully manage a portfolio of our top enterprise customers and prioritize amidst multiple competing priorities, escalations, and deadlines

• Act as a trusted advisor to the customers to drive product adoption and ensure they leverage the platform to achieve agreed upon operational priorities, leading to full business value.

• Develop a deep understanding of customers’ unique business needs and challenges and identify and manage any internal resources necessary to realize the client’s goals

• Agree on business objectives and goals with customers to build measurable success plans, set cadence of communication to deliver ROI and operational reviews.

• Develop dynamic Success Plans and Value Maps that will demonstrably deliver on customer expectations and manage exceptions

• Build strong customer relationships that can help uncover any concerns and ensure satisfaction

• Conduct BiAnnual Executive Business Reviews (EBR) to ensure the customers business objectives are accurately measured and tracked.

• Act as an advocate for the client, within the business model of TI, and bring back structured requests or feedback to the appropriate internal team. Leverage internal business relationships and processes to resolve concerns and enhance the customer experience.

• Manage expectations regarding product roadmap/product requests

• Identify early warning signs of risk and establish internal action plans to address customer concerns

• Become an expert of the ins and outs of the TI platform and its capabilities in order to consult with clients and help them to achieve their unique goals.

• Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews.

​​​​​

• 5+ years of experience in a tech SaaS company, preferably as a CSM

• 2+ years of experience as a Senior/ Principal Customer Success Manager in a SaaS company

• Be comfortable managing the renewals as well as upsell processes, including negotiations. 

• Ability to multi-task and independently handle and with excellent follow up

• Excellent interpersonal skills and the ability to guide change and motivate various stakeholders, supported by good communication, presentation, and influencing abilities

• Tech-savvy, adaptable, and comfortable with frequent functionality updates

• Ability to speak to technical details and business strategy in the same conversation

• Proven ability to establish and build effective working relationships, including successfully bringing calm to a tense situation

• Customer-first mentality; ability to empathize and build positive client relationships

• Comfortable working independently, but also an excellent team player

Preferred Experience

• Experience with E-Learning and/or Learning Management Systems

• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value

• Expert organization, project management, and time management skills

All your information will be kept confidential according to EEO guidelines.

Thought Industries does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at Thought Industries are based on merit, qualifications, and abilities.

ModSquad is hiring a remote Community Manager. This is a full-time position that can be done remotely anywhere in the United States.

ModSquad - Provides on-demand customer support and community management services.

We're looking for someone who wants to do customer support and enjoys solving customers' problems at B2B SaaS companies.

If this is your dream job, read on...

Our company is different and our customer support team is different. We communicate openly and we work well together so we are a tight-knit team. We see everyone in the company each morning for check-in and once a week for Show and Tell where we chat, show our work, and play a fun game.

1. Excellent training opportunities
2. World-class working environment
3. Exposure to international clients
4. Strong values

What are your personal values? Do you relate to ours?

1. Don’t let anyone fail
2. Relentless improvement
3. Wow the customer
4. Don’t be an asshole
5. Play to win

If you don’t find a personal connection to these values, don’t apply. The reason for our success is that we hire and retain our team on the basis of these values.

• Camaraderie with your colleagues from all departments.
• Getting a WOW from a customer after delivering excellent customer support.
• Making friends with customers all around the world.
• Getting to the bottom of complex problems.
• Seeing your decisions have a major impact on the whole company.

Can you picture yourself here?

We magic away the hassle of purchase order management through automation.

ProcurementExpress.com is an online purchase order management app with a lot of functionality that can be applied in different ways to achieve the best spend management options for different companies.

The software is constantly growing and changing and thus, issues and bugs do happen. As a customer support consultant, you will be responsible to identify, write-up, and assigning issues to the development team as well as helping with testing the app on a regular basis while keeping in contact with the customer.

• Imaginative and easy-going personality.
• Excellent written and spoken English.
• Skilled in communicating with customers from different parts of the world.
• Have an understanding of how time zones work.
• Be adaptable to change, being a SaaS company, processes and job duties will change often.
• Have an understanding of how the purchasing process works for different companies.
• Have excellent interpersonal skills.
• Be an awesome team player and collaborate with co-workers.
• Work under pressure and manage workloads effectively.
• Be highly self-motivated and well-organized i.e Be yourself, be amazing.
• Be able to see other people's points of view and take on-board feedback i.e don’t be a grouch.
• Have a sharp eye for detail.
• Sales experience is a plus.
• Possess good leadership and project management skills.
• Excellent technical computer skills.
• Experience working with a CRM.

Main Activities

• Attend the in-app and website chat and emails as a customer support consultant.
• Address any issues that users might have in the app and log issues where necessary.
• See issues through from initiation to completion while maintaining communication with the customer.
• Make calls to customers and trial users who experience issues and help them troubleshoot to solve their issues.
• Learn the app and participate in the direction of app development based on our customer needs.
• Participate in meetings to discuss progress, and share your brilliant thoughts and ideas.
• Perform other app-user-related tasks as required, like uploading budgets and changing the customer’s configuration.
• Do regular training with customers.
• Understand and build integrations with ProcurementExpress.com.
• Achieve additional targets for the department, like upselling.

About Us

CipherHealth is an award-winning healthcare technology company that delivers a comprehensive portfolio of scalable and flexible patient engagement solutions for healthcare organizations to keep patients, staff, families and communities up to date and informed about their preventative, acute or elective care -- whether it is in a hospital, clinic, facility, at home or anywhere in between.

In this historic time, when the entire globe is facing a global healthcare crisis, CipherHealth is out in front helping hundreds of leading healthcare providers like UCSF, Johns Hopkins and University of Pennsylvania manage through this pandemic and beyond with solutions that enable them to deliver remarkable in-care experiences and impactful around-care engagement that empower patients and staff, reduce friction and waste, and drive best possible outcomes.

Customer Success Manager

As a Customer Success Manager, you will cultivate relationships with the CipherHealth client base, ensuring that they achieve maximum value from the CipherHealth product suite and encouraging them to expand their usage of the software. You will be responsible for working directly with client executives and business sponsors throughout the customer lifecycle, ensuring that there is alignment in a shared customer journey that aligns with adoption, expansion of software usage, and renewal.

Responsibilities

• Establish and maintain trusted advisor relationships with customer executives and project champions, ensuring that CipherHealth activities are closely aligned with the customer’s business strategy and intended success metrics.
• Be a subject matter expert on the CipherHealth platform
• Enable successful onboarding of CipherHealth to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in person
• Strategically manage the overall relationship for a portfolio of CipherHealth’s customers, while also spearheading strategic business reviews on an agreed-upon cadence-
• Develop strong working relationships with Technology, Product, Analytics, and Implementation teams in order to effectively deliver value to CipherHealth customers
• Identify opportunities for customers to act as CipherHealth advocates (e.g. referenceable, testimonials, case studies) and collaborate with Marketing
• Ensure appropriate response, escalation and closure of initiatives, customer requests and/or issues in conjunction with the use of the CipherHealth solution
• Monitor customer utilization and acceptance rates to identify patterns/trends
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Collaborate closely with Growth to support customers, renewals, and expansion opportunities
• Represent the voice of the customer to inform our sales process and product roadmap of product opportunities and enhancements
• Identify upsell opportunities and engage CipherHealth’s Growth Team 
• Convert 1-year contracts into a multi-year long-term contracts increasing CipherHealth’s ACV
• Identify opportunities for existing customers to maximize platform adoption and utilization
• Conduct analysis to identify customer opportunities and recommend strategies that address customer-specific needs to improve the organization’s results
• Strategize with the broader CipherHealth team including Growth,Technology, and Operation leads to identify new opportunities and service areas

Requirements

• Bachelor’s Degree in Business, Health Management, Public Health or related major, or comparable education and work experience
• 3-5 years of experience in a B2B client management role in healthcare software or technology, or similar experience in healthcare consulting or professional services

Knowledge, Skills and Abilities

• Experience working with a CRM platform; comfort using the CRM as a personal productivity management tool (i.e. activity logging)
• Experience with other similar software systems and/or patient engagement software applications
• Strong analytical skills to be used when determining customer workflow, facilitating logic-based product discussions and troubleshooting implementation issues
• Technical writing and documentation experience
• Ability to cultivate positive working relationships with clients and co-workers
• Excellent communication skills, including writing, proof-reading skills and speaking
• Ability to effectively communicate technical information in non-technical terms
• Ability to manage multiple projects and work assignments concurrently
• Strong interpersonal skills, including, but not limited to demonstrating patience, flexibility, consideration, diplomacy, tact, confidence – overall effectiveness in dealing with adult learners
• Ability to prioritize, schedule and organize work – perform under tight deadlines with on-going changes in priorities
• Ability to accomplish job requirements with limited supervision
• Strong sense of professionalism and personal accountability
• Attention to detail and a high work ethic
• Proven ability to manage multiple projects and priorities 

How We Invest In You

• Compensation: Competitive/equitable salary, bonus or commissions, and equity
• Healthcare that begins on your first day:
• Generous company-funding of our health, vision, and dental plans (most inidual plans are of no cost to you for the monthly premium)
• HSA/FSA plans
• Short and Long-Term Disability
• Life and Personal Accident Insurance
• $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
• Weekly virtual yoga classes
• Employee Assistance Program (EAP)
• Adoption Assistance
• Retirement: 401(k) at three months of employment — with a match upon enrollment!
• Time away:
• Discretionary PTO + 13 paid holidays
• Parenthood: Competitive paid parental leave and flexible return to work policy
• Recognition:
• Generous Employee Referral Program - earn cash for each employee referral that is hired
• Yearly Cipher-versary stipend
• Ci-Phives - receive public kudos and gift cards from peers and managers
• Culture:
• CARE2 Values
• Bi-Weekly All Hands Meetings
• $30/employee monthly “Fundowment” for team bonding events
• Employee Resource Groups such as Rainbow Room and BIPOC Group
• Yearly donations to organizations that contribute to a more equitable world
• Weekly Lunch & Learns and robust onboarding / training programs
• Remote-first team: $50 per month reimbursement in your check for WFH expenses
• You’ll receive a new Macbook laptop, other hardware, and company swag upon hire

CipherHealth has a duty to provide and maintain a workplace that is safe and free from health hazards. In addition, we have a customer base that holds the highest standards in promoting public health. To protect against infectious diseases, which may be mitigated through vaccinations, we have implemented a vaccination policy that applies to all employees. All employees must either:

• establish that they have received the “designated vaccine(s)“; or 
• obtain an approved exemption as an accommodation.

The purpose of this job is to introduce a new first line support advisor who will work within our customer experience department; with a specific focus on customer retention - to ensure any 'moment of truth' support experiences received via email & live chat are handled in line with our world class aim.

Requirements

Key Tasks / Responsibilities

• First point of contact & triage for customers seeking technical assistance via SalesForce service cloud.
• Work closely with our customer account managers, lifecycle manager & product managers to deliver a seamless support experience for our end product users.
•  
• Maintaining customer information
• Escalate inquiries to the appropriate team members & teams within the organisation, when necessary
• Being the voice of the customer in passing feedback onto the product related teams to drive enhancements to our products and customer journeys.

Skills, experience and competencies

• Excellent interpersonal and active listening skills
• Clear communication skills and a strong command of the English language
• Strong attention to detail
• Working knowledge of SaleForce service cloud.
• Ability to work well in a team
• Multitasking skills and good organisational abilities
• Customer Rention
• Ability to work calmly under high-stress situations

Expansion skills, experience and competencies

• During your probation we will identify with you your career progression needs and will look to fund the necessary courses or qualifications which could include as examples:
  • Client Services Certification
  • Customer Experience Certification
  • Customer Service Leadership Certification
  • Certified Analytics Professional
  • Comptia A+

Benefits

• A competitive salary
• 25 days holiday plus all UK Bank Holidays
• 1 days additional holiday for every full year's employment to a maximum of 5 additional days.
• Take your birthday as a bonus free holiday.
• Employee equity options
• Pension Scheme
• Access to Perks: discounts that save you money in the places you shop the most
• Learning and personal development annual grant (£2,000)
• Flexible working hours and working from home
• Regular team breakfasts and lunches
• Full access to our Mental Health & Wellbeing Network, Spill
• Monthly fun activities, chosen by the team, that are not based around the pub!
• A great, friendly team, who work to support each other
• Work from home or work in our beautiful workspace in Shoreditch- flooded with natural light, filled with plants, free tea and (good) coffee
• The latest Apple and Windows technology and licences to keep you productive. Our office has dual-screen workstations and for home working, we will support you with the necessary equipment to be your best wherever you are.

Healthcare Navigator, Claims & Billing

REMOTE

OPERATIONS MEMBER EXPERIENCE

FULL TIME

REMOTE

About Eden Health

Eden Health provides simple, tech-enabled primary care sold directly to employers. Our users enjoy immediate access to care over the Eden Health app, in our private clinics, and directly in their offices. We have transformed healthcare from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The proof is in the outcomes; when companies work with us they have healthier workforces, increased productivity, and reduced healthcare costs.

What you will do

As a Healthcare Navigator, Claims & Billing, you will be responsible for assisting with cost estimates for patients based on insurance company fee schedules, reviewing and following up on all questions regarding bills, Explanation of Benefits, and claims submission requests from our patients. You will be handling these inquiries through our patient facing app, e-mail, and phone. You’ll be expected to complete tasks efficiently and effectively while meeting our SLAs and maintaining high patient satisfaction. You will drive a high-touch patient experience by paying close attention to detail while reviewing their claims and bills for accuracy and resolving any processing or billing issues with insurance companies and third party billing representatives. You will be expected to go above and beyond with every patient interaction and exceed their expectations. You will be working closely with our Healthcare Navigators and Virtual Navigators and report to a Healthcare Navigation Manager. This is a full time, fully remote position with flexibility to work between the hours of 8am-6pm EST Monday – Friday as well as rotational weekend coverage.

What success looks like

• • Efficiently responding to incoming claims and billing inquiries on a day-to-day basis with a commitment to hospitality, patient-centeredness, and excellence
  • Communicating with patients and third parties in adherence with Eden Health’s customer service standards and style guide and using clear, concise, and professional language
  • Engaging with insurance companies and external billing teams to verify that claims were processed accurately (and resolving the errors when they were not)
  • Act as a subject matter expert (SME) related to claims processing troubleshooting and resolution
  • Researching complex benefit and coverage questions, with an ability to simplify difficult concepts for our patients
  • Accurately documenting details of calls and steps taken to complete tasks
  • Providing timely communication and updates to patients
  • Proactively answering patients’ questions and providing information before they ask for it
  • Collaborating with other team members (including Healthcare Navigators, Virtual Navigators, and providers) when assistance or expertise is needed
  • Identifying opportunities for improving our workflows and resources
  • Escalating immediately any cases with any patient dissatisfaction or complaint to relevant team members to ensure the continuous improvement of the patient experience
  • Mentoring and coaching new team members as the team grows
  • Celebrating insurance navigation success stories and learning from patient feedback, thinking about each patient interaction as an opportunity for continuous improvement

What you will bring

• • 2+ years of experience in a Customer Service role
  • 3+ years of experience in a Claims Examiner or related role
  • Ability to work within the hours of 8am-6pm EST as well as rotating weekend shifts
  • Advanced understanding of claims processing procedures, from either a provider or payer perspective
  • Advanced knowledge of complex benefits
  • Experience advocating on behalf of customers
  • An obsession with delivering the highest quality customer experience and going above and beyond for customers
  • An interest in using technology to deliver tech enabled insurance navigation
  • Excellent verbal and written communication skills and strong attention to detail
  • A positive, professional, and empathetic tone with patients
  • The desire to be part of a fast-moving startup
  • Humor, humility and openness to being profusely appreciated as a hero by our patients
  • Ability to adapt to new information quickly
  • Ability to understand healthcare, insurance, and billing jargon. Ability to clearly translate and communicate complex information to our customers
  • Comfortable working independently and being part of a remote, distributed team

Why Eden Health

• • Remote first company and culture
  • Series C Healthtech startup with a mission-driven team that’s passionate about helping every person have a relationship with a trusted healthcare provider
  • Competitive salary and equity compensation package
  • Medical, dental, and vision insurance and commuter benefits
  • Positive, inclusive, supportive culture cheering you on your journey
  • Strong and quickly growing client base of America’s leading employers

The base salary range for this role is $49,600 to $62,000 and is determined based on experience, geography, and qualifications. The base salary is one component of the total compensation package, which includes equity, PTO, and other benefits. This position is salaried, non-exempt with overtime pay eligibility.

While the majority of Eden Health positions are remote-first, we are a company that values building trusted relationships. To achieve this we have programming and events which require us to be in person, including team and company-wide meetings. To ensure everyone’s safety, we require all employees to be fully vaccinated against COVID -19, subject to reasonable accommodations for medical conditions or sincerely held religious beliefs.

Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.