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Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

• Handle high amounts of incoming calls
• Produce sales leads
• Identify and evaluate customers' needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Reach personal/customer service team sales targets and call handling quotas
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

• Some proven customer support experience or experience as a client service representative
• Track record of not just reaching, but exceeding quota requirements
• Strong phone administration skills and active listening capabilities
• Experience with CRM systems and practices
• Customer orientation and capacity to adapt/respond to different types of characters
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• High school degree

Currently hiring for remote employees in the following states: Alabama, Georgia, Michigan, Oklahoma, Tennessee, and Texas

In this role, you will provide strategic direction as well as day-to-day engagement for global brands to fast-growing small and mid-size companies. The Social Media Community Manager must be methodical, organized, and highly self-disciplined. Attention to detail is key.  

Due to the nature of social media taking place 24/7, this position has non-traditional work hours. TruePoint uses an alternative work schedule (AWS) instead of a traditional fixed work schedule (e.g., 8 hours per day, 40 hours per week). Your schedule will include a mix of daytime, nights, weekends, and holidays. As long as the community manager keeps up consistent training and delivers quality work in good standing with agency and client expectations, they will be able to work remotely. However, they are required to attend team, agency, and client meetings in office and client meetings on-site, as needed. TruePoint and/or its clients will provide consistent training on platforms and techniques for engaging with social media users.  

TruePoint is seeking a team player with a passion for social media to join our community management team for a global brand. This person is methodical, organized, and highly self-disciplined. Attention to detail is key. 

Engage on positive news and share relevant information/content/links to (~70%); respond to customer inquiries on various channels including working with online Customer Care team (~30%). 

Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors. Working with managers to identify and flag trends. 

• Contribute to development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports. Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results. All communications must be customized to clients' tone, voice, and style. 
• Monitor and respond to customer inquiries across established social media channels including Facebook and Twitter, and act as liaison with online Customer Care team. 
• Engage with customers on news, products, and services and share relevant information/content/links. 
• Identify and flag trending topics. 
• Provide standardized reporting at the completion of each shift and as-needed during times of crisis and high-volume activity. 

Qualifications 

• Genuine interest in developing expertise in social media; proactively shares industry insights.  
• Professional experience using enterprise-publishing and listening tools. Adept at Sprinklr is a plus.  
• Strong communication skills, both written and verbal. Exceptional attention to detail. 
• A digital native with a functional understanding of multiple social media platforms. 
• Ability to work remote, flexible schedule (some nights, weekends, and holidays). Holidays are recognized with paid time off. May require travel. 
• Hiring for various levels from 1-5 years experience.

Primary Responsibilities 

• Adept at using enterprise-publishing and listening tools to successfully conduct social listening, proactive engagement, reputation management, and crisis communications.  
• Provide content writing and real-time counsel for effective brand community management across a variety of social networks. 
• Contribute to reporting, auditing of client and industry social media. Conduct standardized reporting and analysis real-time and as needed during times of crisis and high-volume activity. 
• Develop error-free messaging and content in real-time to support clients' social media goals. Demonstrate ability to consistently identify, flag, and engage on trending topics. 
• Provide timely updates to account leadership, and the client, ensuring goals and objectives are met. 
• Support digital media team with administrative tasks in a timely and professional manner. As needed, contribute to strategic development of client and agency plans, content, and campaigns. 
• Contribute to developing and retaining successful agency and clients' processes that ensure success, including training guides, checklists, templates, plans, and case studies. 

Operational Leadership 

• Track/enter time with precision on a day-to-day basis.  
• Effectively maintain a monthly expense report and reconciliation.  
• Interact professionally with client executives and team, possess excellent interpersonal skills.  
• Be self-sufficient, meet deadlines, and provide the best quality materials.  
• Work well on a team; proactively contribute recommendations to enhance results.  
• Understand and facilitate purchase order process; initiate and track vendor billing accurately. 

We offer a dynamic workplace, fun culture, competitive salary, health care benefits (medical, dental, and vision insurance), 401 (k), and more.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process. 

• Quickly get to the heart of what our customers are trying to achieve

• troubleshoot and resolve complex problems

• help our product managers and engineers understand the nuances of customer issues

• tactfully manage internal and external stakeholder expectations

• build effective working relationships with your colleagues across the globe

• ready to get your hands dirty to reproduce issues or test solutions

• knowledgeable about REST APIs

• able to search and analyze logs

• capable of interpreting code in at least one programming language

• eager to fill in gaps wherever your expertise might be needed

• At least two years of experience in a customer-facing technical role

• Familiarity with Zendesk, JIRA, Salesforce, and other tools of the trade

• Great prioritization and triage skills

• An analytical mindset that allows you to dig deep and understand the problems your customers face

• Troubleshoot complex issues for our merchants, communicating with both customers and partners via email and Slack, and tracking issues to resolution in Zendesk

• Work internally with engineers and product teams to find root causes and identify solutions

• Develop expert knowledge of Primer’s products and the payments landscape in general

• Contribute to our knowledge base and suggest improvements to our documentation

• We're a rapidly growing company, where everyone can have an input into how things are done - you'll wear multiple hats and roll up your sleeves, building Primer with us from the ground up

Note: Partly is headquartered in Christchurch but has employees spread across NZ, AU and UK. If relocating to Christchurch, we would cover those costs. If working remote, we would pay for any visits to HQ (at least once per quarter).

Partly's mission is to connect the world's parts. We're building the first global platform for replacement parts, starting with auto parts. We've more than tripled our team over the last 12 months and expect to double in size over the next 18 months. We're a global team spanning both Europe and Australasia.

Founded by ex-Rocket Lab engineers, we use utilise bleeding-edge technology to solve challenging but exciting problems that make a huge impact in a $1.9 trillion industry.

You will be Partly's founding Customer Success hire, responsible for ensuring the success of each of our customers. You will have the mandate to adopt what's working, throw out what isn't, and design from first principles a system that ultimately best serves our customers.

• Derive the strategic direction and lead our customer success function
• Define and continuously refine our customer success best practices and processes across our teams in Australasia and Europe
• Lead by example by taking a hands-on approach with clients, demonstrating to your direct reports what best-in-class looks like both in terms of operational effectiveness and client communication
• Optimise, manage, and oversee all relevant execution processes, making the customer experience as smooth as possible, and at all times optimising for customer happiness
• Ensure that our customer success function is data-driven and provide regular reports to the team
• Hire the best Customer Success Managers and Onboarding Specialists to join your team
• Alongside these duties, you will take on the role of Customer Success Manager for our larger customers, working closely with them to ensure they are maximising the value of our products

• You have experience in working in a customer success role, ideally within a SaaS company
• You have previous experience in managing, growing and getting the best out of a team of CSMs
• You love speaking to customers and understanding and solving their problems, and have excellent verbal and written communication skills
• You are a natural relationship builder with strong empathy skills and an ability to relate and speak in the language of the customer
• You are comfortable with ambiguity and the responsibility to build processes and strategies from the ground up
• You're tech-savvy and have a genuine interest in software and products
• You have experience or an interest in automotive or parts

• Competitive base salary plus equity. Even though we're a small startup, we offer competitive salaries and great equity.
• Parental leave and flexible return to work. After returning to work, primary carers can work 4-day weeks for 100% of their pay for the first twelve weeks. For secondary carers, we offer 10 days of leave at full pay.
• Flexible working hours and location. We have an office-first culture, but you can work remotely or from home whenever it suits you. There are no fixed hours so you can choose to work when you're most effective.
• A brand new architecturally designed office in Christchurch CBD. With free snacks, drinks on tap, two different coffee machines, social areas, and one of the best cafes in Christchurch 50m away.
• Cultural lunches. Monthly team lunches to eat food from another culture and celebrate our team's ethnic ersity.
• Ergonomic workspace. Sit-stand desks, ergonomic chairs, quiet spaces, and collaboration spaces to suit all kinds of working styles.

Our client is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services. They are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.

Our client’s Digital offerings have helped clients achieve operational excellence and customer delight. Their focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. They are now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— Automate Everything™, Cloudify Everything™, Transform Customer Experiences™.

Powering our client’s complex technology solutions and services, is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement, to everyday complexities and, ultimately, growing the clients’ business. The digitally empowered workforce of our client represents various nationalities, comprising 19,833 employees, lives the company’s philosophy of ‘customer success, first and always’. The company reported a 2020 global revenue of USD $845.04 Mn.

We are currently searching for a strong Remote Application Support:

Requirements

• Strong in SQL
• .NET knowledge
• Windows knowledge
• Experience with scheduling tools
• Experience doing L1/L2 support Application Support

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote.

If you meet these qualifications and are pursuing new challenges that focus on delivering innovative solutions that increase business value, we’d like to talk with you today. Come to be a part of the action at Sequoia Connect. Explore all our job openings | Sequoia Career’s Page: https://www.sequoiags.com/careers/.

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Fygaro is an eCommerce Business Generator, enabling entrepreneurs and businesses of all sizes to sell online.

Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading tech-startup focused on helping SMBs and Entrepreneurs in the LAC region to adopt eCommerce into their business strategy for continued growth.

The ideal candidate will be responsible for managing and engaging with the organization's online community in a way which builds brand awareness.They will work cross functionally with internal partners to understand business objectives in order to communicate effectively with customers.

• Work with social media and generate social content that will drive communications
• Plan social content and maintain a content calendar
• Monitor overall marketing strategy by overseeing social media campaigns

Skills and Qualifications:

• Bachelor's degree in Marketing, Communications, Advertising or equivalent experience.
• Proved experience with Social Media Platforms, CRM, Excel, and marketing related tools.
• 3+ years' in marketing, advertising or related role
• Strong written and verbal communication skills

Bonus experience:

• Thrive in a fast-paced, fluid and collaborative environment.
• Strategic thinker: Solve complex problems with creative solutions and high attention to detail.
• Excellent communication skills with the ability to explain complex or technical concepts externally.

Perks:

• Excellent compensation.
• 100% remote work.
• Training and learning opportunities.
• Monday to Friday work schedule.
• Indefinite Term contract

Victorious PR, an award-winning PR firm, is pleased to announce the open position for the role of Crypto Community Manager.

Are you looking to grow your career and use your knowledge of crypto/NFT/Web3 while working in one of the fastest-growing digital PR agencies?

Are you a creative inidual who would love to work as part of a dynamic team and contribute with your crypto experience, has an eye for detail and desires to follow and learn more about the crypto universe?

Victorious PR is seeking to hire a talented Crypto Community Manager who will be working on building and maintaining a strong social media presence for our crypto clients.

The right candidate will be responsible for:

• Engaging with followers on social media platforms such as Twitter, Instagram, Facebook and Telegram on all things crypto and project hype
• Diving into the crypto project’s platforms to understand its community culture, members, elected-leaders and expectations for the ecosystem’s future
• Influencer marketing: Building friendly and meaningful relationships with social media thought leaders in the crypto space, to cultivate a web of partnerships for future project launches
• Understanding the project’s audience and cultivating influencer relationships with pages that emulate that!
• Content creation: Upon learning more about the crypto project - coming up with creative ways to speak to its community via copy, posts, videos
• Keeping up with the hottest topics in DeFi and connecting the conversation to the client’s project via engagement and content creation

4 Most important skills:

1. Being experienced in crypto and knowing the lingo of the crypto community
2. Being fast and great at engagement on social media
3. Having experience with content creation for crypto with the focus on writing the copy (graphic design is a plus)
4. Being able to be a team player

You must be available to work American hours, 8-5pm PST, and you must be responding to engagement in real time, as soon as someone posts or comments.

Why Work With Us?

Because you are awesome and want to be around ambitious awesome people too!

We are a fast-growing PR company that helps impactful leaders & businesses be seen and heard to have a greater impact on the world. We lead with integrity, open communication, positivity, collaboration, and precision. We are known for our excellence in everything we do, not only at work but in our personal lives and with each other. Victorious PR is looking for a person who embodies all these qualities.

Finding the right culture fit is the most important thing to us. If you value excellence, precision, collaboration, and open communication - then this role is for you.

Applying is easy! If you believe you are the right person for the job simply send us a 60-second video and tell us why.

Title: Customer Service Representative

Location: United States – Remote

Position Type: Full Time

Details:

• Provide customer service to end users via telephone, email, or web chat.
• Provide restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
• Must be able to multi-task and handle assigned duties while assisting end-users.
• Assist end-users with the creation and alteration of electronic credit applications and contracts

Job Requirements

Details:

• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take customer support calls during the duration of your shift.
• Familiarity with a call center environment.
• Familiarity with ticketing system.
• Must be willing to work in different shifts. Including rotating Saturdays.
• Fresh graduates are encouraged to apply.

If you're a Customer Support Team Leader looking for your next opportunity, we should talk. Are you looking to have the choice to work in the comfort of your home and with a flexible work schedule whilst working approx. 40 hours per week? Yes? Well, MessageMedia could be the place for you!

This is a great opportunity for a hands-on Team Leader who can rapidly learn the team's products and processes and quickly transform a new team to a high-performing team. Day-to-day duties include assisting with the team's workload as well as conducting QA, training and coaching your team members, communicating product and process updates, and ensuring a high-quality output and CSAT rating from your team.

The Team Leader will manage a 24/7 roster and split their time between customer support activities and coaching/ongoing management of the Philippines-based team. The team's role will span across our inbound communication channels of phone, online chat, and email.

This is a remote job and you can work anywhere in the Philippines.

Who is MessageMedia?

About the Role

As Customer Support Team Leader, you will be responsible for:

• Directly manage a team of 5 Customer Support team members to ensure internal standards relating to CSAT and other SLAs are met
• Create a high-performance culture by setting, measuring and coaching towards targets through one-on-ones, team meetings and other activities
• Foster a positive team culture focused on engagement, collaboration and wellbeing
• Ensure the team provide outstanding and timely customer service in a fast-paced environment through chat and case monitoring as well as scheduled and Adhoc QA
• Collaborate effectively with the L2 Customer Experience and Technical Support teams based in Australia, USA, and UK, working together on customer projects and initiatives
• Ensure the team has a thorough working knowledge by facilitating product/process update briefings and training sessions
• Identify and drive process improvements that deliver both internal efficiencies and better customer outcomes

Skills and Qualifications:       

• Leadership experience in a fast-paced customer service environment or a strong willingness to learn and be upskilled
• 3+ years in a customer service role serving English-language international customers.
• Outstanding written and spoken English
• Has a history of being proactive and demonstrating initiative in identifying and resolving issues affecting your team and facilitating a quicker solution or turnaround for customers
• A demonstrated experience influencing and driving behavior change and process improvement
• Passionate about delivering an awesome customer experience
• Ability to work as part of and contribute positively and proactively to the team environment
• An ability to work autonomously with high levels of self-motivation

Important Information:

• This role may be required to work outside standard business hours due to the 24/7 nature of the team's roster.
• Please provide a copy of your CV when applying – those who do not, will not receive a callback.
• You will need your own office set up with a self-provided laptop or PC, headset, and a reliable internet connection with the below requirements:

• PC – Intel i5 4th Gen (or higher) – self-provided
• Minimum OS Version: Windows 10 or higher
• Internet browser (preferably Chrome – but can use Edge, Firefox, etc.)
• Minimum RAM: 8 GB
• Minimum HDD Space: 1 GB
• Headset: USB Headset (noise canceling)
• Web Camera (for team meetings)
• Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.

We are looking to start someone as soon as possible so apply today and let's talk real soon.

LetsGetChecked is fast becoming a global leader in personal health testing. Our medical technology platform provides connectivity between customers and our global network of laboratories. We are enabling customers to order, manage and track their own clinical outcomes through a personal online account.

Customer Solutions Executive

Due to our continued success, we are looking for a Customer Solutions Executive to join our exciting high growth company. We want someone who is passionate about service, hardworking and self-motivated to join our team and assist our customers with home health testing.

This is a full time position that will require some weekend days and holidays. We are looking for a customer oriented inidual with a great attitude, who is highly organized and self-motivated. You will be a member of the primary contact team for customers interested in the products and services we offer and so an interest in healthcare is important.

Hours: Tuesday - Saturday 5pm - 2am ET

Responsibilities:

• Answering incoming calls and responding to customer’s emails and online chat queries
• Providing product and service information to customers
• Managing and resolving customer issues
• Identifying and escalating customer issues to management
• Engaging in up-selling and add on sales in your interactions with customers
• Documenting all call information according to standard operating procedures
• Recognizing, documenting, and alerting the management team of trends in customer queries
• Completing call logs and reports
• Other duties as assigned

What we're looking for...

• 1-3 years of previous Call Center Experience
• Bachelors degree or equivalent experience
• Customer service experience in a health care setting a plus
• Strong interpersonal skills
• Ability to communicate clearly and effectively
• Patience and attentiveness
• Organizational skills
• Attention to detail and accuracy of work
• Problem analysis and problem-solving

Why LetsGetChecked?

Together we have a common goal to help people live longer, happier lives.

We want our employees to be healthy, travel often, and have the financial resources and support they need to live a fulfilling life, both inside and outside of work. We encourage our employees to build their careers at LetsGetChecked. We run regular career training clinics, interview assistance, and encourage employees to apply for internal opportunities. We support Learning & Development through our partner Udemy.

Diversity, Equity & Inclusion

As we continue to grow, LetsGetChecked is fully committed to creating an inclusive environment where erse backgrounds, perspectives and experiences are valued, where each and every one of our people feels that they belong and are empowered to do the best work of their career.

As a leader in process intelligence technology, Skan leverages computer vision and machine learning to help organizations be greater at business by triangulating insights from people, processes, and technologies to accelerate business transformation.

Location

For this position, we are looking for remote candidates located in the United States and Canada.

As a Director of Customer Success, you will be focused on unifying sales and the customer success team and will report directly to our Head of Customer Success. You will have the chance to play a crucial part in all stages of the established customer relationship and have high-level monitoring control and ownership of the customer lifecycle. In addition, you will focus on driving overall retention/upsell strategy, creating frameworks for resolving customer issues, and driving overall customer satisfaction.

What You’ll Do:

• Develop and manage client portfolios and procedures
• Sustain business growth and profitability by maximizing value to the customer
• Ability to uncover insights from data and present findings effectively to client leadership
• Perform project management duties to ensure timelines are achieved in collaboration with cross-functional teams
• Organize product demonstrations, product awareness, and discovery sessions for customers
• Improve customer onboarding processes
• Evaluate and improve tutorials and other communication infrastructure-related topics
• Facilitate relations between clients and the internal stakeholders
• Handle and resolve customer requests
• Minimize customer churn
• Work with the sales team to manage upsell and account expansion
• Aid in product design and product development
• Assist in recruiting and hiring, training, and developing Customer Success Manager

Requirements

What You’ll Bring

Need to have

• Bachelor's degree
• 10+ years of professional experience managing large enterprise relationships
• 5+ years’ experience working in a SaaS company with enterprise clients
• 5+ years in program and project management responsibilities
• Previous People Leadership skills and an ability to coordinate and collaborate with Field Engineering and Solution Engineering teams
• Industry knowledge and experience in delivering Digital Transformation Initiatives

Nice to have

• 2+ years previous start-up experience
• Strong interpersonal skills
• Strong organization and presentation skills
• A propensity for relationship building
• Professional experience in Financial Services and/or Insurance

Benefits

• 100% coverage of Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Remote position

Today’s emergency department and inpatient hospital settings create a challenging care environment. Hospitals struggle to meet patient expectations, waiting rooms are crowded, patients leave without being seen, patients are boarding in the emergency department, and clinicians struggle to deliver safe, quality care while documenting appropriately. We’re here to change this.

Vital is a platform for the modern hospital. Our goal is to help emergency and inpatient providers and patients make faster, safer and smarter health care decisions. We employ consumer design principles and artificial intelligence to deliver an amazing experience to our end users that drives outcomes and improves efficiency.

We are building a mission-focused, inclusive, and motivated team to scale our product to more patients. We are a distributed team with hubs in Auckland, Atlanta, and New York City. Vital is backed by prominent investors in health care, and founded by Aaron Patzer and Dr. Justin Schrager.

The Client Success Manager is responsible for growth, retention, adoption, and outcomes with a defined group of partners. Health care is a relationship driven business and our expectation is that the Client Success Manager will insert themselves into these health systems, grow close relationships within them, and make them flourish. You will be the primary point of contact with your partners to ensure engagement with Vital and be an advocate to use our product to meet the organization’s patient-centered priorities (i.e., value on investment). You will be traveling 50% of the time to visit your partners in person. Client Success Manager will report to the Director of Client Success, and their role will be to oversee all aspects of the relationship with our partners who are using our software as a service, from front line health care workers to executives who run the health care systems. Having knowledge of the emergency department and inpatient settings is essential to understanding the strain all staff are facing in this post-COVID world.

Responsibilities

• Serve as a key member of the Client Success Team to drive the value on investment strategy
• Primary point of contact for a set of existing and/or recently added health system partners. Develop a strong relationship with partners to accelerate a growth plan and secure partner renewals
• Provide superior customer service to hospital executives, senior leadership, department leaders, and clinicians
• Travel 50% of your time; travel to do on-site visits to fulfill your job responsibilities
• Proactive approach to support activities that foster value-driven utilization of our Vital products, leading to measurable outcomes
• Develop trusted relationships with key executive stakeholders, influencers, and decision makers
• Guides, validates, and advocates progress against established goals, adapting approaches based on observed behavior and trends
• Maintains an up-to-date level of awareness and knowledge of partners value-drivers, and deeply understands partners’ goals and objectives
• Advise partners on the roadmap for achieving success and outcomes with our product
• Actively solicit staff and patient feedback; communicate findings to appropriate persons
• Identify and support executive stakeholders; manage key executive meetings to establish value of investment priorities
• Monitor partner satisfaction and delight and achievement against established goals by facilitating regular project status meetings with appropriate hospital partners
• Responsible for scheduling, agenda setting, and ensuring proper attendance at all partner meetings. Identify and coordinate with all internal players and collate information from various Vital stakeholders in advance of partner facing meetings
• Support the value on investment framework for Vital products by conducting engaging quarterly business review meetings; actively participate in hospital wide staff/nursing steering committee meetings to support ownership of Vital products within the health care system
• Regularly monitor product utilization, identify and address any concerns area of under-utilization in real time; continuously work with staff to improve system value-driven utilization, as well as provide recommendations for growth and improvement
• Actively participate with Vital’s support process to oversee and ensure prompt resolution of operational and technical issues or complains
• Work collaboratively with the Client Success Team and with the entire Vital team
• Maintain all confluence templates for your partners to reflect the most up-to-data information; captures current pulse of the partner/Vital relationship
• Be an expert on all Vital products
• Be smart, accountable, and fearless in the pursuit of Client Success
• Excels under pressure, continuously shifting and adapting to meet the ever changing need of your partners
• Other duties as assigned

Requirements

Qualifications

• Bachelor’s degree required, business, communication, nursing, or public health preferred
• Business focused with strong analytical and relational skills
• 5+ years of health care customer relationship management experience
• Excellent computer skills required and knowledge of Hubspot, Confluence, Jira
• Leadership experience preferred
• Proven facilitation of erse groups to drive toward established outcome objectives
• Demonstrated change agent: ability to facilitate executive level dialogue, analytical expertise to derive meaning from data and utilize to develop partner specific recommendations and build base of support around value on investment plan
• Excellent critical thinking skills
• Strong communication, collaborative, and organizational skills
• Proactive problem solver, self motivated, takes accountability
• Must to be able to meet all partner specific requirements, including, but not limited to immunizations and screenings
• Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI, PHI in accordance with organizational policy and federal, state, and local regulations

About you

• Proven growth leader who delights in customer service
• Excels in a fast paced, team based environment
• Is resilient in managing difficult situations, client complains, and serving the best interests of both the partner and Vital
• Demonstrated self-starter who is highly motivated while being an active participant of a larger team
• Ability to gain respect and influence erse hospital audiences including executives, senior leadership, nursing staff, technical employees, ancillary staff, etc.
• Dynamic communicator, able to motivate and influence others through the fact based client and product understanding, combined with genuine passion for Vital’s products
• Customer service focused; being dedicated to our patient and partner experience with Vital
• Desire to make a meaningful impact on patient’s lives
• Previous project management a plus
• Willingness to travel 50% of your time to different partner hospital sites to fulfill your job responsibilities

Benefits

• We’re working on problems which have a real impact on people’s lives. When we succeed, patients get better care.
• Diversity, Equity, and Inclusion are important to us. Every team member must abide by our shared code of conduct. We believe this approach will help us attract and grow a erse bunch of talented people that are supportive, calm, clear, empathetic, and results-oriented.
• We prefer working smarter, not longer. You're not expected to put in wild hours, that's just not what we do.
• You'll get a competitive salary.
• We're constantly improving our systems and processes, and you'll be expected to continue to shape this as we journey together.

We also provide great benefits to our team:

• Every team member at Vital gets to share in our success in the form of stock options.
• Unlimited PTO (Paid time off) so you can recharge when you need, to perform at your best.
• We provide paid leave for new parents.

Title: Provider Customer Service Representative II – Remote

Location: Virtual, in the U.S.

Pearl Interactive Network is seeking to hire Remote Provider Customer Service Representatives.

The Provider Customer Service Representative II is responsible for responding to Medicare Part A and/or B telephone inquiries from the Medicare provider community which includes billing offices, medical societies, provider consultants, Managed Care Organizations, attorneys, etc. regarding Medicare Fee-for-Service coverage guidelines and policies covering a wide range of topics to include provider enrollment, Medicare appeals, debt recovery, claim payment information, telephone reopening requests, and general coverage for multiple provider specialties.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as iniduals with disabilities.

Pearl offers a Competitive Compensation and Benefits package to include:

• Rate: $18.00 per hour + $4.22 per hour towards Health & Wellness Benefits
• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Learning and Development in a Culture of Caring
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: Monday – Friday, 9:00 AM – 5:30 PM or 9:30 AM – 6:00 PM (EST) 2 shifts to select from.

Technical/Equipment Requirements:

1. Broadband internet connection with a minimum upload speed of 20Mbps and download speed of 5Mbps. No Satellite Connections. Test your network at speedtest.net to verify before you apply.
2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.
3. Private and secure workspace within your home. Away from noise and distractions.
4. Computer equipment, monitor(s), and headset provided.

Job Duties:

• Respond to each customer s need and request and ensure each customer s encounter is positive and productive.
• Access multiple systems to research customer problems and record inquiry types.
• Research CMS and company websites to provide knowledge and education to customers on additional resources which can be used in the future.
• Access the IVR and Internet Portal systems as needed to help educate customers on self-service options that are available to them.
• Review claims processing systems to identify specific claim edits and audits applied on claims. Analyze claim edits and audits to determine reasons for claim denials.
• Review debt recovery systems to troubleshoot reasons for pending accounts receivables and the generation of overpayment demand letters. Review and analyze data to determine reasons for overpayments.
• Review local medical coverage and national medical coverage policies in order to troubleshoot reasons for claim denials and reductions.
• Review other systems to address and determine a resolution to other customer issues including pending appeals, aged claims, and Medicare Secondary Payer.

Job Requirements:

• High School diploma, GED, or equivalent. Some college education is preferred.
• Minimum 1-year call center experience in the insurance or medical industry, preferred.
• Current or previous security clearance a plus.
• Strong problem-solving and decision-making skills.
• Good listening and strong verbal communication skills.
• Working on a PC in a Windows or similar environment.

At Mimo, we believe that coding can open doors to careers and opportunities like few other skills. That's why we've rallied around the common goal of making coding universally accessible.

We're looking for a Customer Support Manager to join our Customer Support team. You’ll be on the frontlines of supporting our learners, listening to their feedback, and sharing their experiences with other teams.

What you’ll be doing

• You'll provide timely, thoughtful help to resolve our learner's requests through multiple channels. You will act as the pivot between the learner and other teams, passing on requests as necessary.
• You’ll help educate and provide useful troubleshooting steps for technical issues that our learners face on iOS, Android, and the web.
• You’ll engage with learners in the forums and keep a finger on the pulse of the Mimo community.

You’ll thrive in this role if

• You're great with people. Responding to customer requests can be challenging. Your experience and composure help you de-escalate situations without taking an inidual's opinion or mood personally.
• You care about the learner experience. You are invested in ensuring our learners’ success. Your focus is on delivering value and being the voice of our learners.
• You’re a problem solver. You love solving problems and show initiative to find solutions to root causes with patience and empathy.
• You’re fluent in English. From writing sincere apologies to surprising people by reframing conversations, you treat every opportunity to deliver a meaningful experience, and ultimately, make our learners smile.
• You love learning and bring a passion for technology. You have some knowledge of a programming language. Ideally, you’re eager to build on your knowledge and want to learn more about the web development ecosystem.
• You’re collaborative by nature. Partnering with cross-functional teams, you inspire and motivate others to aid you in unraveling our learners’ problems.
• You’re a remote-work advocate. You value asynchronous, written communication and can express yourself concisely.

How we work

• We’re a distributed team, working between the Eastern Standard time zone (UTC -5) and the European Standard time zone (UTC +3) for collaboration.
• If you’re located outside of this time zone range and want to move to the company’s official headquarters in Austria, we’ll handle the work permit process, and cover travel expenses related to it.
• If you prefer to work outside of your home, we offer a physical location in Vienna and co-working stipends in other cities.
• We love working async and this means you get to set your own schedule.

Our global perks and benefits

• We have a remote-first mentality and give everyone a home-office budget.
• 25 days of paid vacation days in addition to your local public holidays, and paid sick leave.
• We sponsor team retreats throughout Europe and remote-friendly activities, like hack weeks and coffee breaks.
• To further develop yourself, make use of our €680 personal growth budget for books, online courses, conferences, or anything else that supports your personal development.
• Your annual salary will range from €41k to €47k gross annually (or €53k to €61k for contractors). Your salary will automatically increase by 5% every year. No questions asked.
• The chance to build a world-class product, positively impact millions of aspiring developers, and be a virtual owner of the company with equity (phantom stock).

About us

With the Mimo app, we've made it easy and fun for more than 15 million beginners to start coding on the go and build up their confidence to pursue a career in tech. From bite-size coding exercises to full-fledged projects, we’re helping our learners form a habit of coding and reach university-level learning outcomes. And with the launch of cohort-based programs, we’re well on our way toward becoming the world’s largest tech school. If you, too, want to help millions of people learn to code and eventually become developers, this is your opportunity to shape the future of tech education.

Hi, we're Shake 👋 Our mission is to help companies grow with online reviews, whether 1st party (on their business) or 3rd party (on other businesses). We leverage big data to enable workflows that have never been seen before, with a software as a service approach in Reviewshake and data as a service approach in Datashake.

We're an established business with thousands of paying customers. We are fully remote and communicate mostly on Slack, email, and Google Meet, so you need to have excellent communication skills. We are looking for a Customer Support Agent who will help us embody our core value of Customer Committment and help our customers succeed.

Our ideal candidate is someone who is a team player, detail-oriented, patient, and passionate about keeping our customers happy. You’ll be working with customers and teammates across the globe, so you need to be flexible to work with people from different time zones. At the same time, you need to be self-motivated and comfortable working from home.

On a typical day, you will:

• Assist customers through chat and email

• Take the initiative to spot problems and solve them proactively

• Reach out to customers to offer assistance

• Communicate with developers regarding issues and updates

• Maintain the quality of our product through constant spot checks and QA

• Participate in inbound sales outreach

In order to succeed, you need to have:

• Excellent communication skills, both written and verbal

• Technical knowledge - we are a highly technical company, so basic knowledge of coding and API is preferred

• Customer service experience preferably on chat and email

• Good attention to details

• Ability to multitask in a fast-paced and constantly evolving environment.

• Must be comfortable working independently, even with limited resources

• Strong problem-solving and analytical skills

• Love for learning and improvement

Other requirements:

• Must be amenable to work between 9:00 AM to 5:00 PM CST

Learn more about our team and values on our company website: https://shake.io/about

• Build a performance team structure to continuously deliver and measure the impact to drive next-level adoption, engagement, and outcomes-based usage.

• Enhance all scientific interactions with our clients

• Manage high profile, complex, global projects, and customers

• Monitor work activities of project teams to ensure all parties are providing superior customer service

• Become a subject matter expert on the BenchSci platform, data, and technology, and leverage your knowledge to clearly and concisely communicate the value of our technology to industry scientists and key account stakeholders, including executive leadership

• Develop a long-term construct for continuous validation and feedback from end-users into product development for continuous product evolution

• Build the strategy for continuous field service training on our platform, the data, and the underlying technology advancements for all customer-facing scientists

• Develop and track departmental metrics leading to process improvement

• Expect the highest standards for customer engagement, involvement, and motivation from the teams that are under your management,

• Demonstrate solid collaboration skills when working with internal and external clients

• Deliver all aspects of services projects, including resource management, customer management, and staff development

• Ensure performance goals are communicated and reviewed with employees

• Build solid interpersonal relationships with direct reports

• Have the ability to build a common culture of excellence within the team

• Build an environment that can attract and retain passionate team members through initiatives around career development, cross-training, shared learning, mentorship, and best practices

• Build a customer-centric attitude that extends to both external customers and internal colleagues

• Build scientific performance teams to progress projects from target selection and validation through candidate selection

• Work with account teams to drive account strategy and execution

• 10+ years of experience working in the pharmaceutical industry in a customer-facing role, with a preference for experience in the pre-clinical R&D sectors of oncology, immunology, rare diseases, cardiometabolic diseases, GI, or related

• Previous experience in managing external service teams embedded at customer sites in field application science or technical specialists supporting Pharma, or relevant experience in inside-sales for R&D product vendors

• A life sciences background leading teams supporting pharmaceutical company customers

• Proven experience leading global teams, and large-scale organizational changes, and developing and leading cross-functional teams

• Experience implementing training programs in a high-touch services environment (customer success, support, field services)

• Experience working as a consultant with customer teams that are in-person driving impact and long-term value

• Excellent strategic thinking skills with superior written and verbal communication skills

• A valid passport and driver's license, and willingness to travel up to 50% of the time, including internationally

• Keen attention to detail and a strong sense of urgency are required and the ability to work in an extremely fast-paced, multi-disciplinary, and team-focused environment

• Strong project management capabilities

Call Center Agent – Remote/Work From Home For October 3rd Start Date

locations: Remote

time type: Full time

job requisition id: R43028

Department:

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information:

Major Responsibilities:

• Customer Care and Service Excellence
  • 1)Promptly answers all incoming calls and other contact methods with the standard professional department greeting and appropriate scripting, in accordance with Advocate’s Behaviors of Excellence.
  • 2)Offers prompt and efficient assistance to Advocate patients for a variety of services, including: scheduling, canceling, and rescheduling patient appointments, including clinic visits, immunizations, minor procedures, annual physicals/well visits, and urgent/same-day visits. Providing general information regarding advocate clinics and profiles of physicians. Messaging Advocate clinics when necessary; paging providers. Providing updates to patients on prescription refill requests and lab requests. Transferring calls and contacts to registration, medical assistants, health advisors, nursing staff and other internal partners when necessary.
  • 3)Adheres to established work flows for all call types.
  • 4)Performs all job functions in accordance to current HIPAA guidelines.
  • 5)Provides courteous and accurate responses to general inquiries from patients, clinics, physicians, coworkers, and management staff as part of our commitment to excellence in service.
  • 6)Coordinates requests from hospitals, pharmacies, and clinics regarding patient accounts, or transfers these calls and contacts as needed. Actively works with support staff and leadership to achieve the established performance metrics standards.
  • 7)Takes ownership for each contact and provides consistent, high quality customer care. Provides accurate information that exceeds the customer’s expectation. Provides service that matches the marketing image and brand of Advocate Health Care.
  • 8)Reports problems received from patients for possible investigation and correction when subject matter is not in their area of responsibility and an immediate response is necessary.
  • 9)Collaborate with practice sites and other departments to assist the caller in solving their needs.
  • 10)Screens patients for their symptoms by using active listening and effective questioning while utilizing Symptom Checker in the Keona application, and routing the call to a triage nurse.
• Other Duties.
  • 1)Performs other duties as assigned by the supervisor or manager.
• Data entry
  • 1)Accurately documents all calls and contacts in the appropriate applications (EPIC- Electronic Medical Record, Perfect Serve- Paging system).
  • 2)Consistently updates patient records in scheduling application to ensure accurate demographics are on file.
  • 3)Electronically verifies and enters insurance coverage as part of the patient appointing and registration process.
• Securing Appointment and Messages
  • 1)Carefully screens encounters and contacts to ensure the appropriate scheduling of appointment requests for providers in various specialties, including Internal Medicine, Pediatrics, Family Practice, and select others, as well as nurse schedules.
  • 2)Gather information from the callers and submit messages to providers for medication requests, referrals, orders, test results, and general inquiries.

Education/Experience Required:

• High School diploma. 1 to 2 years previous experience in a contact center or similar patient/customer service environment.

Knowledge, Skills & Abilities Required:

• 30 to 40 wpm. Excellent communication skills. Basic customer service skills. Basic problem solving skills. Demonstrates accuracy and attention to detail. Self-directed. Ability to handle a high call volume environment while maintaining high performance. Willingness to work flexible hours. Basic computer skills. Experience in Microsoft Word and Excel helpful. Ability to work in a team environment. Ability to follow procedures. Medical terminology knowledge helpful.
• N/A

Physicial Requirements and Working Conditions:

• Maintains high energy and a positive attitude. Demonstrates a personal commitment to promoting and providing excellent customer service. Adapts rapidly to change and balances multiple priorities. Thinks quickly and uses appropriate judgment. Possesses excellent interper-sonal skills, diplomacy, and patience while interacting with customers and colleagues. Ability to use computer terminal for extended time frames. Hours may be irregular due to 24/7 operations.
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties.

Deel is hiring a remote Customer Success Associate, EMEA. This is a full-time position that can be done remotely anywhere in Europe.

Deel - Payroll and Compliance for International Teams.

Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

Job Title - Debit Card Disputes Clerk/ Financial Investigations Support Specialist

Number of Positions - 1

Job Location - Glen Allen, VA, 22546 (Remote)  

Job Description -

The Financial Investigation support specialist is responsible for investigating debit card disputes (fraud and non-fraud related), while maintaining the bank's compliance with Regulation E, VISA, NACHA, and AUB's T&C.

The investigator is expected to complete a thorough investigation and complete regulatory reports, if warranted. The investigator will be used to augment current staff due to an increased work load and attrition.

• Basic understanding of VISA rules/disputes
• Excellent communication skills, including writing, editing, proof reading, and speaking
  • Ability to lead projects independently.
  • Ability to address audiences of varying sizes internally and externally
  • Ability to exercise sound business judgment
  • Working knowledge of generally accepted business practices for internal communications
  • Proficient computer skills relevant to Microsoft Word, Excel, PowerPoint, and SharePoint
  • Ability to handle multiple tasks with attention to details
  • Flexible, able to adapt to change and comfortable with ambiguity.
• Previous debit card fraud experience/understanding
• Previous Reg. E dispute experience.

Regards,

Praveen Kumar,

Sr. Recruiter

ZILLION TECHNOLOGIES, INC 

Email: praveen(at)zilliontechnologies(dot)com 

Direct: 571- 814-3745

Website: www.zilliontechnologies.com 

Zillion Technologies, Inc is an Equal Opportunity and Affirmative Action Employer committed to the value of workforce ersity.

About InGo

InGo is a fast-growing technology company breaking new ground within the marketing industry. We are a Software as a Service (SaaS) product that helps businesses create richer, more personal experiences, acquire new prospects, and improve marketing ROI. Our customers range from the world's largest media companies like the Wall Street Journal, to organizations, such as the United Nations, and companies in the event industry.

InGo is at a pivotal moment of growth: 

• Our customers are thrilled to have InGo and are rapidly expanding
• Our product delivers the best ROI in marketing technology beating traditional channels such as online advertising and making it easy to demonstrate value quickly
• InGo's software solution boasts unparalleled functionality and we are continuing to invest in our product heavily 
• We are assembling an incredibly talented international team that has experience in our industry and has taken companies public or to successful exits

With this solid foundation in place, we are looking to grow our Customer Success Team to help our customers achieve their goals. 

At InGo, we are passionate about our customers and their growth, so we are looking for a  Customer Success Executive to join our team. In this role you will be responsible for delivering customer success and growth for new and existing customers. As a Customer Success Executive/Manager, you will report to our Director of Customer Success and should have a passion for helping people achieve amazing results using our technology. The ideal candidate will possess impeccable relationship management skills, can take the lead on solving issues, drive maximum value to existing customers, all while building long-lasting relationships. Candidates from the US, Canada and Europe are encouraged to apply to our global team. 

• Onboard new customers - ensure optimal implementation of the InGo software into the customers organization
• Maintain ongoing engagement with existing customers
• Act as a trusted advisor to customers to ensure customers leverage the product to its full value while simultaneously strengthening their relationship with InGo
• Monitor existing health metrics in assigned accounts, proactively identify ‘risk' and deliver training to improve utilization of underperforming customers
• Maintain a deep understanding of InGo products to effectively ensure all customers are successfully using the product
• Provide regular, proactive recommendations to optimize the use of our platform
• Manage day to day support requests
• Work with multi-functional teams to optimize the onboarding process and work closely with operations and customer support teams to ensure high-level service across InGo

Qualifications

• Relevant experience of 1-2 years in Technology or SaaS companies
• Some experience in Customer Success, Account Management, Technical Support or a similar client-facing, relationship-building, advisory role would be beneficial
• Excellent spoken and written English skills
• Proficient in using HTML, CSS, and JavaScript
• Ability to establish trusted relationships and credibility with internal stakeholders and customers
• Strong interpersonal and presentation skills
• Excellent organizational and project management skills
• Ability to multitask, prioritize and work in a dynamic, fast-changing entrepreneurial environment
• Experience analyzing data, trends and client information to identify product or service growth opportunities
• Positive can-do attitude and enthusiasm in learning new things

What we offer

• Competitive salary
• 100% Remote full-time work: our team is spread across Europe and the USA - opportunity to work at the DC or London offices
• Unlimited annual leave: we trust you get your job done, take time off when you need
• Budget to support your home office equipment
• Flexibility to organize your work week
• Constant intellectual stimulation and fast-track advancement opportunity
• Room for your own initiatives and ideas
• Opportunity to work in a fast-paced environment in a market-leader SaaS company

If you have crushed goals, motivated others, stayed focused in the midst of challenges, we want to give you a place where you can continue to grow and develop.

Now100 is committed to understanding our clients’ needs and providing solutions that not only meet but exceed their expectations. We match thoroughly vetted resources to contract, contract-to-hire, and permanent positions in all industries.

We are looking for an Account Executive/Client Partner for our organization here in Chicago, IL. Please find the position details below and let me know  your interest in this.

• Role: Account Executive (AE)/Client Partner
• Locations: Chicago, IL – 100% Remote role
• Position Type: Fulltime
• Company: Now100 Inc.
• This is a salary + unlimited commission role and is commensurate with experience.

Travel Requirement: Primarily this role is Remote. However, based on customer needs, Ideally will service their territory and neighboring states if the need arises.

Note: Looking for an Account executive/Client Service Executive with over 2- 5 years of IT Staffing/solutions experience. Preferred IT industry experience and great to have understanding about the Technology Market.

As an Account Executive, you will provide exceptional service to newly acquired clients while focusing on the expansion of your existing client base. Working closely with the client while collaborating with the delivery team. Strong skills related to communication, relationship building, organization, and being detail-oriented are keys to success. Your overall purpose is to create a meaningful relationship with the Client that drives engagement, sales, and overall success to both organizations.

You will be joining a dynamic team that values flexibility, fun, and inclusion. We believe in open communication, innovation, and working together. We provide you with all the tools needed for success, including leads, training, mentoring, and support.

Duties and Responsibilities

• Maintain regular communication with new clients to foster and maintain meaningful relationship and actively invest in customer success.
• Execute strategies, client communication touchpoints, and campaigns to exceed assigned goals.
• Conduct regular meetings Including demo of our 3 portfolio solutions. You will be working in concert with a team for the demos.
• Attend industry networking events, trade shows and other sales related initiatives.

Requirements:

• Strong written and oral communication skills.
• Assertive, highly motivated, organized, and detail oriented.
• Personable, problem-solver and team player.
• People-person who can effectively communicate via phone and e-mail, successfully overcome objections to secure meetings.
• A positive will-to-win attitude and a competitive spirit.

About Now100:

Part of 100 Holdings Group, Now100 is Headquartered in Atlanta, Georgia, Now100 offers the highest quality professionals and solutions to help clients with their complex technology needs. Now100 is committed to understanding our clients’ needs and providing solutions that not only meet but exceed their expectations.

All your information will be kept confidential according to EEO guidelines.

Healthcare Call Center Agent / Representative

at VillageMD

Remote

Join VillageMD as a Patient Services Representative (Remote)

Join the frontlines of today’s healthcare transformation

Why VillageMD?

At VillageMD, we are looking for a Patient Services Representative for our call center to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we have partnered with many of today’s best primary care physicians. We are equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We are creating care that is more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we are looking for iniduals who share our sense of premier service excellence, are ready to embrace change, and never settle for the status quo. Iniduals who have the confidence to lead but the humility to never stop learning.

Could this be you?

In this role you will offer inbound and outbound phone support using telephony and EMR system(s). The ideal candidate has experience in a contact center environment and can understand the needs of others to meet those needs with great service and operational processing accuracy. Knowledge of the healthcare industry including clinical terminology, insurance, medical billing processes, and EMR/HIN systems preferred but not required. The ability to have premier service interactions with patients is critical to success in this role, in addition to processing with operational accuracy and excellence.

How you can make a difference

• Answer all phone calls in a patient, empathetic, and passionately communicative manner
• Consistently process requests with the absolute highest degree of operational accuracy
• Deliver on a commitment to solve problems with patience and understanding, providing knowledgeable and thoughtful service to exceed expectations
• Schedule appointments and demonstrate active listening to identify and analyze client problems, providing information and solutions in a timely manner
• Communicate effectively, including appointment details, insurance information, and medical questions via telephone, email, and chat
• Ensure that all barriers to care (such as language, transportation restrictions, or financial needs) are addressed
• Collect and update new patient’s demographic and insurance information
• Provide clear, thorough, and accurate documentation of all interactions with patients, and other iniduals on behalf of patients, in the patient’s electronic health records
• Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
• Maintain access to the Health Information Exchange (HIN) and other related systems
• Use HIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated
• Maintain surveillance ticklers and/or works with Health Information Technology to proactively identify the need for patient care
• Navigate patient to care, as assigned

Skills for success

• A people-first attitude and premier customer service DNA
• A genuine excitement to help patients and process with operational excellence
• A problem solver who can confidently troubleshoot and investigate to answer questions or resolve complaints
• Confident with system processing and an attention to detail making updates
• Communication: speaks clearly, listens and gains clarification when needed, and responds well to questions
• Adaptability: handles frequent or unexpected changes with a positive attitude
• Self-motivated: energetic, self-starter; can work autonomously
• Ability to put yourself in patients’ shoes and advocate for them when necessary
• Results oriented: bias for action; demonstrated record of accomplishment of achievement; drive for attainment of superior outcomes
• Flexible: able to navigate within ambiguity; solution-oriented communication; conveys thoughts and expresses ideas effectively both verbally and in writing; strong presentation skills
• Collaboration: orientation to team-based work product and results
• Service: Actively supports others, demonstrates an optimistic, can-do approach to issue resolution
• Humility: low ego; engenders trust; respectful

Experience to drive change

• High school diploma or GED
• Experience working in a fast paced, high growth call center
• Excellent telephone etiquette
• Skilled in basic computer operations and EMR
• Service center excellence
• Experience in the medical or health insurance field preferred
• Bilingualin English and Spanish preferred

How you will thrive

In addition to competitive salaries, a 401k program with company match, bonus, and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.

Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.

Our unique VillageMD culture how inclusion and ersity make the difference

At VillageMD, we see ersity and inclusion as a source of strength in transforming healthcare.We believe building trust and innovation are best achieved through erse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system.Iniduals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Those seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Explore your future with VillageMD today.

ZEBEDEE is looking to hire a Customer Support Agent to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Jitterbit is a market-leading Enterprise Integration Platform as a Service (iPaaS) & API Management (API-M) solution provider recognized by Gartner as a Leader in the Magic Quadrant for 6 years in a row!

Jitterbit helps businesses make faster, more effective decisions by enabling them to unify and exploit data from all sources.

Using the Jitterbit API integration platform companies can rapidly connect SaaS, on-premises and cloud applications and instantly infuse artificial intelligence into any business process. Our intuitive API creation technology enables companies to reuse business-critical applications and data to bring new offerings to market in days, not months.

Jitterbit is seeking a Partner Success Manager (CSM) to support the United States region. This is an exciting role in a fast paced environment coordinating key activities for the success of Jitterbit partners that they support.  

You will be working for the USA Customer Success Director and also work with other cross functional teams including executive management, sales, marketing, support, services, partner account manager and enablement to achieve successful outcomes for Jitterbit partners.   As a strong advocate, you must be able to define an approach or a proposal to address specific objectives through collaboration with multiple parties and have a strong bias for action.   

Responsibilities

• Engage with a portfolio of Jitterbit partners and understand what requirements are key to their success, how they are organized and work towards becoming their key contact at Jitterbit

• Create a specific set of plans for your partners in conjunction with partner account managers (PAMs) in order to prevent churn and to identify other opportunities for Jitterbit moving forward 

• Ensure that the Jitterbit organization efficiently removes impediments to the partner’s success and that Jitterbit teams are aligned with business or technical priorities of its partners.  

• Review and understand contractual agreements in place 

• Learn and be able to articulate to customers how the Jitterbit platform works as well as updating them on new product release and functionality

• Meet quarterly defined targets 

• Document where each partner is in their enablement and partner success journey including a fully documented partner GTM and enablement plan with status of critical partner journey milestones including next steps, status and disposition towards Jitterbit of key partner stakeholders, potential risks, the overall health of the partnership including KPIs jointly established with the partner. Identify Partners who are candidates for marketing/sales engagement - case studies, analyst reviews, references, etc.

• 4+ years in a customer facing role 
• Demonstrable experience of coordinating and collaborating with multiple parties to reach a desired outcome 
• Experience reviewing contracts, negotiating and preparing proposals 
• Executing corporate initiatives relating to partner success management 
• Experience with CRM tools highly desirable
• Looking for a collaborative, resourceful self-starter who is always interested in learning and innovation

All your information will be kept confidential according to EEO guidelines.

Remote working-  Travel may be required once COVID restrictions and measurements are lifted

At Krisp, we build products to enhance professional and effective communication for everyone. Krisp mutes background noise bi-directionally during calls, becoming a virtual microphone and speaker within Windows, Mac OS. Our team is defining the future for remote employees' communication. Krisp is an award winning product, loved throughout the world.

• Webby Awards in Productivity and Collaboration 2021
• Gartner Cool Vendor 2020
• TIME 100 Best Inventions 2020
• Forbes Cloud 100 Rising Star 2020
• Forbes AI 50 most promising AI startup 2020
• Product of the Year on Product Hunt 2018

The Role:

As a Senior Product Marketing Manager, you will be a key leader along with counterparts from Sales, Customer Success and Product teams in developing and driving Krisp’s Contact Center go-to-market strategy. Through your experience and keen understanding of the industry, you will position Krisp in the Contact Center space, contribute to the product strategy and thought leadership.

Location:

Remote, East Coast US or Europe

We are a remote-first company, so you can work from anywhere. However, based on the business need some roles are considered for specific locations.

What You'll Do:

• Collaborate with the GTM team to develop and execute strategies to bring new features and capabilities to the market. Build key themes and stories to support product launches. Understand and contribute to product, feature pricing to position Krisp in the Contact Center market.
• Work with the broader Marketing and GTM teams to develop Messaging and Positioning for Krisp products.
• Develop marketing assets such as Case Studies, White-papers, Presentations and other enablement contents for the GTM team.
• Create thought-leadership direction, key messages and content for tradeshows and other events.
• Own competitive analysis for your product, working with other marketing teams to create competitive assets.
• Develop a strong understanding of Krisp Contact Centers customers problems and buyer journey through methods such as surveys, interviews and focus groups.
• Work in an environment that is always in motion. Manage priorities so that you handle top priorities as they crop up, without losing momentum on your long term projects.

What We’re Looking For:

• 5+ years of experience in Product Marketing
• Top-notch presentation skills so you can stand in front of any customer or executive and make the case for your product
• Demonstrated experience in product positioning in Contact Center industry
• Outstanding written and verbal communications skills with proficiency in project communication via chat and online meetings
• Proactive person with a builder mindset and strong sense of ownership towards your work
• Passionate about Krisp and willing to speak about our product at various industry events
• Strong analytical thinking with the ability to make data-driven decisions
• Experience in working and communicating cross-culturally in multi-national teams
• Ability to travel domestically and internationally as needed to perform best in this role.

Benefits at Krisp:

• Stock options
• Learning and development assistance
• Health, dental and vision insurance
• Paid Time Off
• Paid Parental Leave
• Maternity Leave Top-up
• Gym reimbursement
• Referral bonus program

All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We do not tolerate discrimination or harassment of any kind. All employees and contractors of Krisp treat each other with respect and empathy.

All your information will be kept confidential according to EEO guidelines.

About This Role

We are looking for a Client Services Manager to join our Global Implementation team. This role is responsible for various aspects of the customer experience, including project management during implementation to ongoing day to day client support for selected clients in the APAC region.

In this role you would be building strong relationships with new and existing clients, operating as a trusted business partner; providing effective project management across complex executions and being the main point of contact for all client questions.

The role works closely with the wider Fuel50 team of Client Success Partners, Configuration Consultants, Technical Project Managers and Workforce Architects.

This is a remote role and we are flexible on location in Singapore, however the person must be able to be flexible with working hours to collaborate with Fuellies in NZ, Australia, UK and US timezones.

Requirements

• 3 + years experience as a Project Manager, successfully managed multiple large scale complex projects in a SaaS environment.
• Excellent communication, facilitation and project management skills.
• Excellent relationship building ability, with the ability to work with stakeholders at different levels of the organization
• Highly organised, collaborative and adept at multi-tasking
• Excellent problem solving skills, ability to influence to achieve action.
• Advanced Microsoft Office skills

About Fuel50

Fuel50 is an international, high-growth tech company. Our award-winning AI talent marketplace platform exists to improve the lives and careers of people everywhere by empowering forward-thinking companies to deploy career growth and talent mobility initiatives to attract and retain talent while boosting engagement and productivity. In other words, we are at the forefront of changing how people work and how organizations empower their people.

Our tech is global and has touched careers across 100+ companies in 13+ languages and 25+ countries. Our clients are some of the biggest brands in their respective industries. And, most importantly, we practice what we preach and believe everyone should be in a job they love (including you!).

Fuel50 is immensely proud of our strong team culture, where our people (or “Fuellies”) come first. Our vision and values are inclusive and transparent and built upon quarterly business objectives that drive our growth, encourage goal setting, and celebrate milestones every step of the way.

The Fuel50 vision has resonated with investors across NZ, Australia, UK, and the USA - supporting our global growth and helping us become the pioneers in this fast-growing talent space.

We are also a socially responsible company. We work with charities that help women and minority groups land on their feet through career coaching and support.

Benefits

As well as our day-to-day responsibilities, all Fuellies play an integral part in growing our culture with us and ensuring that Fuel50 remains an inspirational and amazing place to work. Some additional benefits are:

• Day off on your birthday and your Fuel50 anniversary.
• Refuel days - a chance to take a day off once a quarter to rest, relax and refuel yourself.
• Employee Stock Options Plan (ESOP).
• Flexible working times and remote working (as above) - we're very supportive of school commitments, traveling in off-peak hours, looking after the kids, and all that jazz.
• Investing in you with career and development planning, using our very own Fuel50 software and online Fuellie University.
• A very progressive parental leave policy - get extra flexibility and time off on top of what your local government already mandates.
• A focus on health and wellbeing.

What is it like to be a Fuellie?

We know that having the right people with the right attitude and behavior is a big part of what makes us successful. Living our values is an important part of being successful in this role.

• We have a culture around continuous (but super friendly) feedback and recognition - be part of a family-like team that is working towards a common goal and helping each other every step of the way.
• We have #SuperheroAwards at every quarterly sprint meeting and every weekly team meeting includes spontaneous recognition and shout-outs across the business.
• We'll have your back when you need help - your colleagues want to see you succeed and work hard to help you do so.
• We work hard and deliver amazing results to our clients - when you see our amazing feedback, you'll be proud to be a Fuellie.

Application Process

If this sounds like you, then please apply. If you’re not sure you're ready or perhaps you don't meet all requirements yet, please apply anyway. We'll review every application that we get.

AbacusNext is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency—all within a secure, cloud-enabled ecosystem.

We provide purpose-built, cloud-based solutions for small and medium-sized Legal and Accounting firms to support a secure and cloud-enabled practice.

Our product portfolio includes case and practice management, payment processing, private cloud hosting, and document automation solutions designed to make work easier for more than 1 million global users.

Our highly differentiated cloud infrastructure puts customers’ business data and vital applications into a virtual workspace accessible anywhere, anytime, and from any device. www.abacusnext.com

Our Culture: Cutting-edge cloud technology with market needed capabilities:

We know that creativity doesn't happen on-demand. Developing cutting-edge cloud technology takes great minds and talented people working together in a collaborative environment. That is why we are committed to fostering an innovative, agile company culture. We encourage our teams to come together and experiment with new concepts, research new approaches and test out new technologies. We believe that being part of our team will make a difference in the world.

Our Mission: Technology and services for SMB customers to run their business:

To provide professionals in highly-regulated industries the technology and services they need to run their business—anytime, anywhere. We are with our customers every step of the way, helping them grow, evolve, and better serve their clients.

**Location: This role is REMOTE and open to candidates in Greater Toronto area only**

Requirements

Job Duties and Responsibilities:

• Oversee Toronto support team
• Maintain and constantly improve operational processes and procedures
• Work with TS leaders and across functions to define and implement cross-functional operational processes and procedures to meet and exceed customer needs
• Oversee and develop the documentation, knowledgebase, and best practice guides for Onboarding team.
• Hire, coach, and provide training to personnel to maintain high customer service standards.

• Communicating with customers, implementation team, sales, engineering and support agents.
• Analyzing customer behavior and delivering on their needs during on-boarding.
• Gathering information about customer issues during initial product adoption and delivering constructive feedback to improve the process.
• Developing aggressive retention strategies based on customer feedback.
• Deliver white glove service for first 6 months of client joining.
• Provide such stellar on-boarding experience and customer service, giving you the opportunity to upsell higher level customer service packages.
• Writing and presenting customer behavior reports that will lead to providing world class on-boarding experience with Abacus products.
• Building positive long-term ongoing relationships with customers and business associates.

Skills & Requirements:

• 3+ years’ experience managing a customer service team
• 3+ years of experience in managing processes
• 7+ years’ minimum relevant experience with 3+ years in a people Manager role in a fast-paced, enterprise, SaaS technical support environment.
• BA/BS Degree in a technical discipline or equivalent
• Advanced technical knowledge in areas such as Windows Server, Network topologies, Active Directory, Group Policy, Office 365.
• Experience with virtualization technology including Microsoft Hyper-V and Microsoft Terminal Server
• Working knowledge of Network Security technologies (SSL/TLS, VPNs, Firewall, IDS/IPS)
• Strong process-driven mentality with excellent attention to detail
• Excellent oral and written communication skills
• Experience using analytical skills including critical thinking, debugging, judgment, problem solving, troubleshooting, and use-case analysis.

Skills Needed to Succeed:

• Ability to work in a fast-paced, demanding environment, with multiple and changing priorities while maintaining strong attention to detail.
• Strong interpersonal and team player skills with an ability to communicate at all levels, both internally and externally.
• Strong work ethic with a sense of urgency
• Strong organizational and management skills; ability to efficiently manage a variety of multiple concurrent projects simultaneously

Benefits

Benefits:

• Medical, Dental, Vision and Life Insurance
• Flexible PTO
• Sick Days
• Remote work from home

Employee Perks:

• Professional and Financial Growth
• Great culture and environment
• Social, Health, and Wellness Events (now all virtual)
• Anniversary Gifts
• Birthday Time Off

About Career Catalyst

Career Catalyst is a career navigation platform designed to inspire the next generation of BIPOC innovators to be the next generation of STEM leaders and agents of social change. We are on a mission to cultivate, activate and inspire youth from underrepresented backgrounds to explore the rapidly-evolving STEM sector while learning from exciting STEM professionals. Career Catalyst is ambitious in changing the face of STEM.

Role Summary

The Community and Partnerships Manager (CPM) is an exciting and new role that will drive youth engagement across the country by establishing and sustaining distribution partnerships with youth-serving organizations. This role champions the Career Catalyst platform, generating interest across a range of stakeholders who share our vision and values. Responsive and sound relationship management will secure and sustain partnerships that bring the Career Catalyst learning experience to thousands of young people each year. Underpinning high performance standards, the CPM cares deeply about Career Catalyst’s mission and vision and understands how partners’ experience impacts reach and engagement.

In this launch year, this role will innovate, influence and test-drive approaches and systems that will put Career Catalyst on the rapidly growing Ed Tech map. The CPM is an astute and flexible planner who is relentless in tracking trajectories and meeting targets, as well as a creative collaborator in developing and delivering promotional projects with partners. Working closely with the Career Catalyst CEO, the CPM will be a supported, integral member of the core team.

This role is a fully remote position with occasional national travel.

Key Responsibilities:

• Lead in developing and delivering Career Catalyst’s systematic, process-driven approach to partner outreach and relationship management
• Identify and source community and school partnership opportunities through inbound lead follow-up and outbound cold calls, emails and client visits
• Research partners, identify key players and generate interest
• Sustain productive, mission-driven relationships with current partners and offer new ways to grow the partnership
• Collaborate with senior management and other marketing teammates to align our internal goals with new and existing partner relationships
• Negotiate and finalize distribution agreements in accordance with company’s contract guidelines and policies
• Deliver a meaningful experience to our partners when working with the Career Catalyst brand and be our partners’ liaison internally
• Forecast, measure, and report the results of promotional projects with partners, including co-created and/or co-branded content promotions, lead sharing, and/or event partnerships
• Work with marketing, development, and branding teams to create products in support of an excellent partner experience
• Work with Career Catalyst CEO to source and facilitate trainings, expos, presentations, and other external facing engagements
• Collaborate as needed with Career Catalyst CEO to ideate and innovate platform in order to assess and meet the needs of partners
• Develop tools for collecting and tracking partner experience data

Requirements

Requirements:

• Serious commitment to ersity, equity and inclusion
• Minimum BS/BA degree
• Minimum 2 years of professional experience in planning and implementing partner or customer relationship journeys
• Demonstrated experience in using data to drive goal-setting, trajectory planning and tracking progress
• Strong project management skills
• Strong oral and written communications skills
• Experience in using CRM databases adeptly
• Demonstrated experience working in collaboration with senior staff is a plus
• Availability for occasional national travel

Benefits

BENEFITS

SMASH provides competitive compensation commensurate with experience, and an excellent benefits package including medical, dental, vision, life/disability insurance, paid time off, 401k, volunteer time and flexible spending accounts (i.e. parking, transit, medical and dependent care).

STATEMENT OF NON-DISCRIMINATION

In keeping with our beliefs and goals, no employee or applicant will face discrimination/ harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/ domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/ harassment based on "protected categories," SMASH also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at SMASH.

383 Project is a digital product studio. We simplify life by solving problems with powerful products.

We partner with the bold and the brave to transform your business. From developing futureproof digital strategies, to defining and validating ideas, to creating industry-leading digital products, platforms and services, our focus is on building the right thing, and building the thing right.

Our team is made up of specialists in digital strategy, product management, UX and UI design, and engineering, supported by our amazing project managers and client partners. Whether you need a strategic partner or consultant, want to outsource delivery, or are looking to augment and upskill your internal teams, we’ll work in partnership with you to deliver successful outcomes for your users and for your business.

About the team

383 Project’s Customer Success team own the end to end customer experience, iterating at every turn and never failing to turn up the dial on quality and outcomes for all our clients. Acting as the voice of the customer, the team constantly challenge our collection of Product People to find new utility, create more value, and deepen our partnerships at every junction.

Whether that’s critiquing new or existing service lines, designing internal process, scenario planning, or bringing clients up to speed with all things 383, the team are the fountain of all knowledge, and the go-to confidant for every customer. And the mission is ultimately simple: Working tirelessly every day to improve 383’s value offer, delivering client retention and growth.

About the role

We’re looking for a highly ambitious and driven Customer Success Manager to join our growing digital studio team. Reporting into our Customer Success Director, you will be ultimately responsible for driving value for our clients in everything we do, including demonstrating results from the work we produce, and gauging ongoing satisfaction in our partnership. This will be seen in longevity in our relationships, increased annual spend, and seeing clients supporting us through introductions to other departments and contacts, due to utmost trust in our delivery.

You’ll work hard to increase 383’s industry reputation across several touchpoints and will work tirelessly to promote the 383 brand and its values both internally and to the broader industry. The core of the role is actively outward facing, and you’ll be confident communicating with senior business leaders via multiple channels. You will know each touchpoint our clients have with 383, and clients will be impressed by every point along our customer journey.

In this role, you’ll find yourself:

• Face-to-face with the client regularly - after all, it’s all about building a natural relationship, and an organic partnership with our clients.
• Knowledgeable on client objectives and KPIs, and able to report on progress of meeting these KPIs through delivery.
• Owning and driving your client NPS results - response rates and scores. Implementing change based on qualitative feedback, across all departments
• Working with all internal delivery units, empowering fellow 383ers to deliver their best work for your clients.
• Working with the marketing team to promote proven client results, case studies and testimonials from current clients to support commercial opportunities.
• Tracking client health based on relationships, opportunities and results, and implementing fixes and developments based on the current tracking
• Supporting the commercial team to enable cross-selling and up-selling of other 383 products and services, demonstrating the value to the client for each additional sale
• Building a value report for each of your clients to demonstrate results and value-add for each project, retainer, sprint delivered.
• Maintaining a knowledge of all of 383’s case studies and projects to confidently share with your clients to enable cross-sell and up-sell opportunities.
• Working with every department within the business, to get the best from each one, working together so every touchpoint, delivery stage and 383er, adds value to a client’s product.
• Working closely with the project managers to ensure we raise the bar at every opportunity - and make it consistent across all clients. Our work will be delivered to top standards as a basic expectation, and you will seek to find those moments of delight at every occasion.

Requirements

Honesty, not lip service. We believe in straight talking and telling it like it is, without pushing an agenda. We strive to have open conversations that focus on the right thing to do.Honesty, not lip service. We believe in straight talking and telling it like it is, without pushing an agenda. We strive to have open conversations that focus on the right thing to do.Honesty, not lip service. We believe in straight talking and telling it like it is, without pushing an agenda. We strive to have open conversations that focus on the right thing to do.

There’s a few things we’re looking for in our next Customer Success Manager:

• Demonstrable experience in a commercially focussed digital role within sales.
• A proven track record in building customer satisfaction levels, with clarity around initiatives that make a difference. Your achievements aren’t a ‘one-off’ or fluke, but are repeated and you can prove consistency in hitting targets and KPIs on outcomes on client’s project and products.
• You can engage and build relationships with our key stakeholders at clients, to get insight into where the gaps in the relationship are, and steer the necessary changes.
• You can manage upwards within 383 management teams to get the most from your peers and their departments, for the best for your clients.
• You’re able to demonstrate your understanding of the digital industry.
• Operated within a fast-paced and varied agency environment.

You’ll probably be:

• Connector - Able to link people, problems and solutions to ensure client objectives are understood and delivered upon at the right time to drive value and deepen client commitment.
• Consultative - Listen, digest and help define the right solution, and where we, the business, can do more.
• Data-led - You use your qual and quant to know when we’re on or off track, and understand what levers to pull to meet the desired outcomes.
• Focused - Nothing less than customer and business success will do. You’re laser focused on the actions you need from both parties.
• People-focused - The ability to inspire all levels - internal and client-side. You’re trusted, approachable and empower everyone around you to support you in your goals.

In terms of experience, you’ll have a track record of relationship building, growing accounts, engaging with new and existing stakeholders, and demonstrating unquestionable value to back to the client in everything you do.

About us

We're pretty laid back, but there's a few things you should know about what's important to us.

Humility, not modesty. We know that we’re good and we trust in our people, our skills, and our capabilities. But we also know that nobody is above making mistakes, and there is always more for us to learn. We talk with confidence, but we don’t take ourselves too seriously.

Bravery, not bravado. We push each other to be better, take calculated risks, and admit when we’re in the wrong. We put our money where our mouth is, and hold the same high standards of ourselves as we do of our clients.

Compassion, not indifference. We care about each other, we care about the work we do, and we care about the world we live in. We understand that we all have lives outside of the office, and that our impact goes beyond the products we build.

Honesty, not lip service. We believe in straight talking and telling it like it is, without pushing an agenda. We strive to have open conversations that focus on the right thing to do.

Benefits

We offer £30k - £40k depending on experience & we have lots of extra perks to sweeten the deal!

• Tech - Swanky Macbook to work on
• WFA: Work From Anywhere - Want 100% remote or some hybrid working in a Birmingham City based office, or fully on-site, you do what suits you!Flexible Hours - We know people have kids, dogs, lives, it’s all good!
• Your Birthday Off! - Not to mention 20 days holiday to start & Christmas off on top! (That’s about 39 days holiday inc B/H’s, way better than the normal 28 and it's just what we start with!)
• Family Planning - We offer an enhanced maternity, paternity and adoption leave package!
• Healthcare - We’ve a healthcare cash plan for UK residents (Non-UK options coming soon)
• Training & Development - We’ve got Udemy for Business, a £100 annual book budget, we run regular Breakfast Sessions + Lunch & Learn sessions to spread the knowledge and more!
• Canvas Conference - Another learning opportunity, we run the CC & give everyone a day off and a ticket to go and enjoy the amazing product conference as well as the awesome after party!
• A Bit Of Fun - A voucher every quarter to spend on whatever you like, just for turning up!Socials - We’re a pretty sociable bunch so we run lots of events online, as well as IRL to catch up with your colleagues! Not to mention we’ve a Bookclub ... aka Cheese & Wine club! ;D
• The Weekender! - An annual weekend away with the whole company, alternating in the UK & to the rest of Europe every year!
• Volunteering - You can take up to 5 days paid!
• Sabbatical - After 5 years you deserve a paid break!
• Something A Bit Different - Beyond The Lab is an entrepreneurial venture in our business, ask us about it!
• Pension - 3% Employer to match 5% Employee contributions (For UK staff & yeah we know that’s the basic, but we’re working on it!)

How to apply

We don’t believe in seven stage interviews, psychometric testing, or mass committees deliberating if you’re ‘worthy’ of being a part of our team. At the same time, we won’t just have a chinwag over a coffee and offer you a job on the spot either. What’s really important is you feel we’re a fit for you, and vice versa, so we will spend time getting to know each other.

Generally speaking, the application process will include:

• A 30-min video chat to talk through your CV and experience
• An interview with our QA Manager, Abbie. You might be given a couple of things to prepare in advance, including a brief to respond to. Don’t worry - we’ll give you plenty of time for this bit.
• Finally, you’ll meet with our founder, Sukhi.

Just to let you know...

We’re looking for people who share our values of; passion, humility, bravery and honesty, in addition to compassion, talent and hard work. Oh, and a decent sense of humour will help, too.

You may not meet all of the requirements in this job description, but you should still apply, especially if you have an interesting story to tell. Your skills and passion will stand out—and set you apart—especially if your path into product has been unconventional. We welcome erse perspectives and people who think rigorously and aren’t afraid to challenge the status-quo.

We’re thrilled with the applications we receive for our roles, and love taking the time to review them, but unfortunately we’re not able to reach out to everyone inidually. If we’d like to move forward with your application we’ll definitely be in contact with you!

383 has a policy of non-solicitation of employees from either active or prospective clients. We apologise to any applicants this impacts, but it is a necessary policy to protect our ongoing commercial interests.

Customer Service Expert, Work from Home, Equipment Provided

Requisition ID: 189858

Job Category: Call Center

Location: United States-Virtual-Virtual-WAH Ops USA – Region 2

Posted Date: 8/25/2022

GET TO KNOW ALORICA

At Alorica, we only do one thing make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

KEY JOB RESPONSIBILITIES

• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call-related information for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues
• Upsells to customers as necessary

WHY JOIN ALORICA?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

• Paid training
• Flexible training schedules
• Medical and dental benefits
• Paid time off
• Paid holiday and sick time
• Retirement planning options (401(k))
• Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you’re at your best, that’s when we’re at our best.

So what do you say? Ready to take the next step?

JOB REQUIREMENTS

Minimum Education and Experience:

• High School Diploma or GED required; college degree preferred
• Customer service experience a plus
• Phone-related customer service a major plus
• Familiarity with Microsoft Windows, Word, and Excel applications
• Bilingual language skills a plus

Knowledge, Skills and Abilities:

• Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
• Ability to use phone and computer systems
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Conversational, patient and confident, with a positive attitude

WORKING CONDITIONS

Work Environment

• A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
• Constant usage of phone and computer systems

Physical Demands

Constant sedentary work. You’ll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

TAKE THE NEXT STEP

Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box and decide to obliterate the box instead.

You ready? Let’s do this.

ABOUT ALORICA

Meet your family’s new favorite PJs. Unbelievable softness. Adorable prints. Effortless functionality. At Little Sleepies, we make buttery soft bamboo viscose sleepwear that your whole family will love. Created by a mom, our PJs are thoughtfully designed for long-lasting comfort and maximum cuteness!

Your Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding to customer inquiries in a timely and effective manner via email, social media, or chat applications.
• Ensure that appropriate actions are taken to resolve customers' problems and concerns.
• Become a raving fan of all things Little Sleepies and able to communicate effectively about our products and services.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries.
• Able to handle a high volume of emails and messages from customers while creating a positive experience

Requirements

Your Background

• • 2 years of customer service experience
  • Strong attention to detail
  • Proficient computer skills including Google products
  • Experience with Shopify and social media such as Facebook
  • Professional demeanor and attitude
  • Excellent written and verbal communication skills
  • Time management multi-tasker, able to prioritize projects and follow up with customers in a timely manner
  • Experience with communication escalations
  • Highly empathetic

Benefits

What We Offer

• Remote work / flexible schedule
• Health, dental and vision insurance
• Paid time off (PTO)
• Sick days
• Paid holidays
• Short term & Long term disability
• Life insurance
• 401(k)
• Employee assistance program
• FSA program
• Home office & Internet stipend
• Company discount
• Team building activities
• Company-issued computer

Little Sleepies is an equal opportunity employer and we value ersity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Us:

Our mission at Wrapbook is to increase the prosperity of the project economy. A significant shift has occurred within the workforce recently and 50M Americans are now engaged in freelance or project-based work.  The popularity of project based employment has introduced flexibility for both employers and employees but also added complexities from a compensation and administrative standpoint.  Our vertical fintech platform enables companies to seamlessly onboard, pay and insure their workforces.

We’re building the best product for the entertainment industry but operate in a 50B market and have big goals we want to achieve. With over 130M USD raised from Andreessen Horowitz, Equal Ventures, Uncork Capital, Jeffrey Katzenberg and CAA co-founder Michael Ovitz, we are at an exciting stage of growth and there isn’t a better time to join!

The Opportunity – Customer Support Specialist (Remote - USA)

We are looking for an enthusiastic Customer Support Specialist to join our team. Reporting into the support organization, you’ll be tasked with ensuring our customers have their product questions answered and technical issues addressed. While this role involves a variety of different skills, the primary focus to work with customers to provide solutions for their continued success.

What you'll Do:

• Provide daily support to Wrapbook customers as they leverage our product zia Zendesk tickets
• Troubleshoot issues to identify the root cause of a behaviour and next steps to a solution 
• Managing your backlog of tickets and staying on top of responsibilities 
• Surface trends and insights into what we’re seeing come to support to find long-term solutions 
• Assist in developing a successful support team ensuring the best possible user experience 
• Support with developing workflows and best practices for handling customer tickets thorough Zendesk, from how to respond to different types of issues, to how to produce said issues 

What you’ll Have:

• You have 2+ years experience in customer support roles (or other relevant experience)
• You are an excellent communicator (verbal, written, and listening) and can teach and present concepts with excellence.
• You have an aptitude for problem solving
• You have a voracious appetite to learn, are organized and able to prioritize effectively
• You are tenacious, work hard and love working with other to achieve a common goal 
• You’re extremely analytical, meticulous, and organized 
• You are comfortable with the rapid pace and constantly changing landscape of an early stage startup

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

• Minimum Time Off: Everyone is encouraged to take at least 3 weeks off annually. An easy way to remember this policy is "take what you need, check with your lead". It's really that simple.
• Work from anywhere in Canada and USA
• Health and Dental Benefits
• Up to $1500 towards IT set up for your home
• Up to 4% matching RRSP / 401K
• Learning and Development Allowance
• $150 Monthly Life Style Benefits

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

• Build strong relationships and know each one of your enterprise customers

• Oversee and manage the implementation of new enterprise customers

• Drive future growth and expansion from existing enterprise customers

• Create customer feedback mechanism and hold structured Quarterly Business Reviews with each enterprise customer

• Partner with stakeholders across strategy, product, and technology teams to deliver optimal customer experiences and outcomes

• Collect, analyze and report data with a focus on identifying key trends and demonstrating ROI

• Create case studies, obtain customer testimonials and directly impact NPS

• Maintain a structured view of enterprise customer relationships

• Sympathetic: You are driven to understand customer mindset and pain points.

• Team-Oriented: You excel at collaborating across the organization. You can move easily between stakeholders, including strategy, product, and technology teams.

• Great Communicator: You have a natural ability to build relationships and are a master of the written word, with excellent attention to detail.

• A Believer: You understand that technology can simplify, delight and enhance our lives and hope to help drive innovation throughout your career.

• Startup Mentality: You thrive in a fast-paced, high-intensity environment where you balance multiple projects and can prioritize your work both short and long term.

• Driven: You are motivated to achieve success both at work and in your personal life.

• Commercially Aware: You understand that each enterprise customer relationship plays a critical role in the development and growth of our business.

• A knack for building great relationships

• An entrepreneurial spirit seeking explosive growth opportunity at a fast-growing tech startup

• Highly detail oriented

• Strong mix of quantitative and qualitative skills - business athlete with ability to wear multiple hats

• Able to organize your time and work autonomously

• Relentless optimism and positivity

• Strong ability to analyze and synthesize data, present data in digestible formats, and clearly articulate insights to enterprise customers and business leaders

• Experience in enterprise customer success or management consulting

Location:  US Locations Only; 100% Remote

The Role:

This is a remote seasonal role, starting end of September/beginning of October through December 2022. Do you thrive in a fast-paced, lively atmosphere?  Do you love working with people, solving problems, and providing exceptional service? If so, read on!

Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery.  We are looking for Customer Service Representatives (CSRs) to join our team for the holiday season and to provide outstanding service to our customers.

CSRs use their problem solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email & live chat. Reporting to a Customer Service Team Supervisor,  CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Minted CSRs are exceptionally patient, empathetic, and passionate team members whose #1 objective is to offer the best experience possible for any customer. Our operation is open 7 days per week, and candidates must be available to work evenings and weekends.  The hours & schedule for the role are variable.

You will:

• • Respond to calls, emails, and live chats from customers in accordance with our policies and procedures; handle and resolve all customer concerns by providing accurate information with empathy and grace
  • Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs
  • Identify and escalate priority issues that need immediate attention
  • Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
  • Use support tools & training including our knowledge base to respond to inquiries and ensure our customer’s satisfaction and a high quality service experience
  • Identify opportunities for improving the customer experience and share those with Customer Service leadership
  • Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs

You are:

• • Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment An advocate for the customer, ensuring timely resolution on first contact whenever possible
  • Able to take direction and quickly learn new procedures, processes, and products
  • Open to feedback, believing in a culture of continuous improvement as you work toward inidual and departmental goals
  • Comfortable using technology; familiarity and experience with eCommerce a plus
  • Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy

You have:

• • A Bachelor’s degree or equivalent work experience
  • 1+ years of experience working with customers (preferably at a premium brand)
  • Strong typing skills
  • Comfort level with using macOS and Apple Mac computers
  • Excellent written and verbal communication skills
  • High attention to detail, strong organizational skills, and a proven record of follow through
  • Experience with Salesforce or other CRM software a plus

Must reside in the following states to be considered for a Seasonal Role:

AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, KS, LA, MA, ME, MI, MN, MO, MT, NH, NJ, NV, NY, NC, OH, OK, OR, RI, PA, TX, UT, VT, VA, WA, WI

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.  The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and ersity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.

We're doing this by making insurance fast, responsive, and focused on our customers -high growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.

What does a work environment look like at Vouch?

Vouch is a Virtual First Workplace with office locations in SF, Chicago, and NYC. This role can be based anywhere in the U.S; however, it requires a work schedule of 10:30 am - 7:00 pm Central. 

Role Responsibilities: 

As a member of the Vouch Client Service team, you will be responsible for ensuring our clients have a great experience with Vouch. We pride ourselves on making things fast, easy, and tailored for each specific client. Some of our best client feedback is about our amazing client experience and service. You’ll be part of helping us scale our client service capabilities. 

On a day-to-day basis you will be responsible for guiding our clients, new and existing customers, through any insurance questions they may have, day-to-day servicing of accounts, renewal business, and supporting client needs when changing coverage. This is a great position to build a foundation in the insurance, start-up,  tech fields and to start growing your career with Vouch. 

Job Duties: 

• Serve as first line of defense for responding to client inquiries from live chat, email, and phone
• Leave a positive first impression and establish trusted relationships with new and existing clients
• Deliver consistent and timely follow-up in response to client requests and issues
• Proactively problem solve when faced with new or unique client requests
• Identify areas to improve our product, processes, and procedures, focused on delivering a great customer experience
• Drive additional value by collaborating with and identifying opportunities for the sales team
• Assist with documenting day to day processes and improvements
• Become an expert in Vouch’s product experience such that you can guide client through the digital client journey, including our website and application process
• Collaborate with cross functional team members in Sales, Success, and Policy Administration to solve complex client needs or identify new ways of doing things
• Be a self-starter, independent learner, and have unparalleled resourcefulness
• Be a great writer with a keen eye for the nuances of the English language
• Believe in Vouch’s values: 

• • Put people first
  • Serve clients with integrity and excellence
  • Listen, challenge and grow
  • Face challenges head-on and win as a team

About you:

• 1+ years of experience in a client-facing support role
• Eager to complete Property and Casualty licensing exam within your first 90 days
• Strong communication and organizational skills
• Dependable, positive, and action-oriented with excellent follow-through skills
• Able to deal well with ambiguity and maintain composure in complex situations
• Passion for swimming in solutions versus dwelling on problems 
• Comfortable with working an adjusted schedule: 10:30 am - 7:00 pm Central.

Nice to have:

• Exposure to and passion for early-stage startups and/or high growth environments
• A background in insurance, technology, SaaS, or other regulated categories
• Bachelor's Degree in Liberal Arts, Business, Insurance, or a related field

Vouch provides a number of benefits to help you bring your best self to work:

• Competitive compensation and equity packages
• Health, dental, and vision insurance
• Parental leave
• Flexible vacation time (Unlimited PTO)
• Wellness allowance ($80/month)
• Technology allowance ($100/month)
• Monthly Doordash credits ($80/month)

Vouch believes in putting our people first and building a erse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the ersity of our growing team. 

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. #LI-Remote

Looking for an innovative, high-growth company in one of the hottest segments of the security market?  Look no further than Veracode!

Veracode is recognized as a premier provider of SaaS-based application security solutions, transforming the way companies secure applications in today’s software driven world. We provide our customers with a solid foundation on which to build security into their modern agile development processes. Learn more about us at www.veracode.com!

Veracode is seeking a talented, results-oriented, energetic, and highly motivated inidual to join our Customer Success Team. The Principal Customer Success Manager (Principal CSM) is responsible for driving Veracode customer’s Application Security (AppSec) programs while building and maintaining strong customer relationships. The Principal CSM ensures a high level of customer satisfaction and drives services and license utilization leading to ROI recognition, strong contract renewals, and solution growth opportunities. This position requires a dynamic inidual with the capability to manage multiple accounts, ability to establish appropriate success criteria, and drive programs toward success. You will be working with CxO’s, Developers, and Application Security Experts

What you’ll be doing:

• Advise customers on how to best utilize the Veracode solutions within their organization. Demonstrate Veracode's value proposition, its core platform features and product lines and other related tools/technologies. Match Veracode solutions to customer's business and technical requirements.
• Create and manage account plans with customers which cover the entire customer journey.
• Prepare and lead customer program reviews; maintain accurate record of discussions and action items.
• Serve as customer advocate while capturing feedback and reporting requests to Product Management.
• Understand the technologies, constraints, and other issues connected with an application security program and its implementation
• Develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of the support of customers. Mentor associate, professional and senior-level program managers.

What we’re looking for:

• 9 or more years’ experience working on and ideally leading software consulting projects
• Experience presenting to CxO’s, Development managers, and Application Security experts
• Ability to advise clients on strategic program development and drive the strategic vision of the client program
• Ability to work well across functional groups and influence others to get things done
• Strong critical thinking, analytic, and problem-solving abilities

 What’s in it for you:

• Affordable Medical, Dental, and Vision Coverage to meet all your healthcare needs
• Unlimited paid time off and flexible work arrangements to support a healthy work-life balance
• Extensive development and training offerings to help you grow with us
• Generous 401k match to help save for your future, and so much more!

Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Contractor Customer Service Representative

Customer Success

Remote, United States

Description

Before 2000, choosing benefits meant sifting through piles of paper, not having the resources to understand or compare plans and then hoping you picked the right one. That’s why when we launched Benefitfocus, we had one goal: to give people the knowledge, options and freedom to protect what they love most. This idea is what has propelled Benefitfocus to become the most trusted benefits management platform in the world.

It’s not just technology. It’s peace of mind.

Associate Benefits Administrator – Contractor

Join our growing Benefitfocus Team! Benefitfocus is seeking professional and motivated iniduals to support our customers during our Open Enrollment season. As an Associate Benefits Administrator, you will provide customer support via phone and email, guiding and help navigate our customers through their benefits enrollment. In this temporary position, you will:

• Join an awesome, one-of-a kind team. We will place you on a “Surge Team” to connect with a group of your peers and a Benefitfocus mentor
• Receive structured 4 weeks of training through Benefitfocus University
• Gain experience using Salesforce, JIRA (our issue management system), Microsoft Office Suite, and other software programs

What you will do:

• Serve as the first point of contact for customers over the phone. This could include communicating benefit plan details, helping customers navigate our software, and helping to resolve any enrollment-related issues
• Accurately document each customer interaction in Salesforce
• Provide an accurate timeframe for issue resolution if not able to resolve initially
• Embody our Core Values: Respect, Own It, Together, Community, Celebrate and Anticipate

Who you are:

• An excellent communicator (especially over the phone!) who is able to work well with others to resolve issues
• Able to quickly learn new technology (with training, of course)
• Able to juggle a high volume of calls and multiple projects at a time
• A team player who contributes by accomplishing results as needed
• Motivated to grow your career at one of the most innovative, visionary software companies

Remote Work Requirements:

This position is a work from home role for the entire assignment. As such, the following home office and technical specifications are mandatory:

• Private work environment for the discussion of confidential information
• Quiet environment suitable for professional uninterrupted work free from home environment distractions such as pets, family members, etc.
• High speed internet via direct connection to support internet phone and system connectivity (wireless or satellite connections are not allowed)

*Bonus points if you have any prior experience working with benefits plans, hospital systems, or Benefitfocus software!

*This job is remote-friendly for all candidates currently authorized to work in the United States or Canada.

We are Battlefy, and we power Esports.

We are looking for a Customer Success Manager, ideally with a background in digital agency, to help us build the future of Esports. Battlefy's platform is the gold standard in the competitive esports industry and we need smart, customer-obsessed people to help deliver world-class experiences for our clients, drive engagement with the Battlefy platform, and own organic customer growth.

The Customer Success Manager will be responsible for supporting key clients, including nearly all of the biggest game publishers in the industry. We work with incredible organizations like Riot Games, EA, Red Bull, the NFL, NBA, NHL, and Major League Baseball. The biggest brands in the world deliver their global esports strategies on our platform.

Successful candidates for this role will excel at the following:

Account Management

• Working with enterprise customers to launch, grow, and iterate on esports experiences;
• Owning of post-launch retention, growth, and iteration tasks with key customers;
• Nurturing client relationships, acting as the voice of the customer;
• Making trade-off decisions in order to handle requirements changes;
• Acting as a key internal stakeholder with sales, product, marketing, and other internal teams.

Communication

• Unsurpassed communications with customers, project teams, and others;
• Collaborating with different business units to find the right balance of commitments.

Detail Oriented

• Delivering on all assigned KPIs and keeping up with all reporting tasks;
• Bringing a high level of attention to detail regarding campaign execution.

Requirements

• 2+ years of experience as an account manager, project manager, or customer success rep in a digital agency environment;
• Bachelors degree or professional experience equivalent;
• Strong technical acumen with fluency in modern digital tools for project management, communication, tracking, etc.
• Strong communication skills.

Benefits

At Battlefy, you will be instrumental in helping the team to rise up and become legends. While doing so, you will receive a competitive salary, flexible hours, programs to support outdoor fitness activities, and flexible vacation time. Most importantly, you will receive the support of a talented, warm, and welcoming family that shares your passion and enthusiasm for building a legacy.

Title: Guest Experience Specialist International – Remote

Location: REMOTE

This role is fully remote, we set a location because some job boards require it.

The Role

We are looking for a highly motivated inidual to join our Guest Experience team and primarily provide phone, email, and chat support to our guests. As a Guest Experience Specialist, you will build a personal connection with our guests by communicating directly with them every day and having a high level of responsibility. Even though this is a remote role, we want to build a Hospitality Team that is communicative and inclusive; empowering our team to help every guest feel at home. Every day you’ll strive to: create a fantastic and memorable experience for all Kasa guests.

In this role, you will report to a Guest Experience Manager and work closely with other GX Specialists, the Director of Guest Experience, and teammates from other departments. It takes a special person to help travelers feel at home on the road. Because this is an international role, it will be considered a contract position.

About the Team

This role is in our Guest Experience department. We have team members located all over the US and world. Our team is full of people with erse backgrounds and we work hard to maintain a positive environment within the department. Everyone joined Kasa because they are passionate about travel and hospitality and they stay because of our great culture.

Day in the life of a Kasa GXS

Like any Guest Experience Specialist, there is no typical day’. You will work 8-hour virtual office’ shifts, primarily focused on answering phone calls from our guests and operating teams. While the majority of your time will be spent answering and making calls, you’ll also spend time with guests via other communication channels like text, email, and web-based platforms. Your goal is to quickly take initiative to answer and handle guest issues as they arise.

As a GX Specialist, you will guide guests through the reservation process and become an expert on all things Kasa to help answer unit-specific questions. You will also coordinate and schedule housekeeping as we grow the business and add new units. Your success is measured along with the team’s; everyone helps keep missed calls below 4% each day and maintain a median first response time of fewer than 30 minutes for email, 4 minutes for SMS, and 3 minutes for chat while assisting as many guests as possible. We don’t measure your handle time for phone calls, because we believe you should spend the time necessary to help guests feel completely satisfied with Kasa’s service. Your CSAT and First Contact Resolution are measured to stay above 90% for each guest interaction to reach our quality targets and provide exceptional experiences for our guests. All team metrics are posted multiple times a day company-wide to hold us accountable and motivate us to help our guests. Your metrics as a part of the team will be reviewed once a month with your direct manager. We win as a team when we collaborate and hold ourselves accountable to the highest standards of service!

Experience

• You have 2+ years of service industry experience
• You must be available to work evenings and weekends
• You pride yourself on your oral and written communication as well as your organizational skills
• You’re reliable, consistently on time, and follow through on what you promise
• You’re proactive by nature and can act decisively when needed, especially in a pinch
• You enjoy receiving positive and constructive feedback and finding ways you can personally & professionally make measurable improvements
• You have a proven track record of reaching department-level goals. In this case, you are held accountable for reaching established efficiency, productivity, and quality metric goals, including reaching our team + inidual response volume and response rate metrics, as well as our first contact resolution and CSAT goals
• You’re lighthearted and can handle guest issues with a calm and positive demeanor
• You’re compassionate and love working with our guests, no matter who they are
• You have lots of hands-on experience using technology and you’re eager to learn new systems and platforms
• You’re a team player who is committed to uplifting your coworkers and the company when you can
• You’re flexible in your schedule and can help fill gaps on a team calendar when there are one-off or last minute changes.

Plus if…

• You’ve worked in the hospitality industry at some point in your career
• You have worked in a call center and/or an organization where phone calls were an essential part of the customer service experience
• You have experience in a small company or start-up environment

In one year, you will succeed at Kasa by:

• Having been the friendly and proactive point of connection that works hard to create a positive, lasting impression of Kasa so guests come back to stay with us again and again.
• Being accountable for efficiently and quickly handling guest inquiries, resolving in-the-moment issues to completion, and coordinated with operations to ensure our apartments are always ready for guests.
  • Reach top 25% quadrant of GXS inidual metrics with impeccable quality metrics (CSAT and first contact resolution), fast responses to guests (median first response time under 4 minutes for sms and 3 minutes for chat) and able to help as many guests as possible by reaching our productivity goals (total interactions including messages sent, calls made and calls received over 10 per hour worked).
• You took initiative to find ways to improve our guests’ satisfaction.

Who We Are

Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well priced, trustworthy, and that offers a large selection of great locations. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few Kasa to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.

All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include lively All-Hands meetings, department get-togethers (online and in-person), and teamwide celebrations of important milestones. We offer benefits that encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are crucial to Kasa’s mission. Accordingly, every new Kasa team member gets trained in our Guest Experience Akademy during their onboarding.

Our team is fortunate to have erse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasa’s vision and culture speak to you, and you’re up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Seasonal Specialist, Customer Experience (Remote)

at quip

Remote

At quip, we design and deliver delightful products and services that keep your mouth healthy.

The ideal candidate will ensure our customers and community receive the highest quality support and customer experience. You will become an expert on our product offerings and subscription models to provide expert advice and troubleshooting to our customers via email and chat. You will also master internal customer experience and CRM tools and ensure the voice of our customers is heard. You must be passionate about changing the healthcare experience and making it a differentiator for quip.

Current states currently eligible for hire:

Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Dakota, North Carolina, Oklahoma, South Dakota, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming.

This role requires 30-40 hours per week from October 3 through December 31, 2022.

At the end of the seasonal time frame (maximum 90 days), candidates may be offered the opportunity to join quip full-time.

RESPONSIBILITIES

• Effectively respond to customer inquiries via email and chat to ensure that all customers have a unique and memorable experience at every touchpoint with the brand.
• Ensure you are always up to date on huddle topics, training resources, product updates, changes in SOPs, etc.
• Consistently maintain productivity and quality expectations by reaching daily case solve goals and following operational SOPs.
• Maintain expert-level knowledge of all quip processes and procedures.
• Attend all required meetings and training sessions.

REQUIREMENTS

• 1+ years of customer care or support experience
• Prior experience providing customer service in an eCommerce business is a plus
• Familiarity with customer service tools (Zendesk, Salesforce, Dialpad, etc)
• Flexible for weekend and holiday shifts along with 30-40 hour workweeks, dependent upon business need
• Strong people skills you are friendly, empathetic, and a good listener and you’re invigorated by constant personal interaction
• Strong passion for customer happiness, retention, and service quality
• Organized and diligent in following up on action items, cataloging issues, and contributing to program initiatives

BENEFITS

• You’ll be working in a high energy, fast-paced environment helping us make oral care simple and effective!
• Remote-first flexibility
• Generous employee discount on all quip products
• The opportunity to help us make oral care more simple, effective and accessible!

About quip

quip is a modern oral health company launched in 2015 that provides thoughtfully designed personal oral care products and professional dental care services through a digital platform that makes oral care more simple, accessible, and enjoyable. The current personal care offerings include a wide selection of American Dental Association accepted (ADA seal) adult and kid electric toothbrushes, smart brushes, refillable floss pick and string, refillable mouthwash and gum, all kept fresh with a refill delivery service. quip’s professional platform, which is behind quip Aligners and quipcare, is part of the company’s future vision to connect personal care, oral health monitoring and professional care in one digital oral care companion app that helps access and manage all your oral care needs and guide and incentivize good oral health habits.

quip is committed to promoting equality, inclusion, and ersity beyond your brushing routine. We believe our company is better equipped to care for every mouth when we listen to fresh perspectives from every voice, and in doing so, we build an equal-opportunity team of the brightest minds (and mouths)regardless of race, gender, age, religion, sexual orientation, identity, or any other trait that makes you you. By celebrating and supporting our differences, we will thrive in our mission to improve oral health for all.

We are a growing group of 180+ talented people, spread over three continents and united by one common mission: To improve efficiency in shipping through transparency and data-driven decisions.

Being at the forefront of a movement that's leading to a new digital era for shipping, we continuously set ambitious goals that often produce complex challenges and drive us to constantly innovate.

Each day at MarineTraffic presents numerous opportunities to develop skills, share knowledge and have fun. We are an equal opportunity employer that celebrates ersity and is committed to creating an inclusive environment for all employees, one that is fair and honest and gives our people the confidence to be bold, to try new things and to grow.

As a result of our rapid growth, we are looking for a passionate Customer Support Team Leader to join our Customer Success Team. As a Customer Support Team Leader, your ultimate goal is to achieve high levels of customer experience and team wellbeing. You will be planning the strategy and activities to enhance team productivity and performance while guiding the team towards reaching those goals.

Responsibilities

• Manage a team consisting of remote members across the world
• Monitor and coordinate actions and touchpoints with an outsourced Support team
• Monitor team KPIs on a weekly basis and ensure that performance benchmarks are consistently met in all areas
• Plan the team strategy focusing on customer satisfaction and team growth
• Initiate projects to optimise support offering
• Streamline internal processes with the ultimate goal of enhancing performance and team efficiency
• Provide advice on complex customer cases & complaints
• Conduct frequent quality reviews in customer interactions
• Coordinate a smooth flow of support tasks within the team
• Provide forecast for headcounts and annual budget
• Run hiring process and training for new team members
• Responsible for coaching, performance management, and career development of the team
• Identify opportunities for new training and skill checks
• Monitor and share users' feedback across the company
• Work closely with the customer-facing teams to ensure smooth collaboration and process alignment

Requirements

Essential Skills & Qualifications:

• At least 3 years of experience in Team Leading roles (preferably with technology/SaaS companies)
• At least 5 years of prior experience in customer-facing positions
• Experience in managing outsourced teams
• Proven management and coaching skills
• Excellent written and oral English language communication skills
• Enthusiastic and creative leader with the ability to inspire others
• Ability to multi-task, prioritise and manage time effectively
• Effective team coordination and organization skills
• Strong customer-centric mentality
• Conflict resolution
• Problem-solving skills
• Communication skills
• Experience in working with remote team members
• Analytical and process-oriented mindset

Desired Skills & Qualifications:

• Maritime background

Benefits

And these are some of the perks you receive when you join MarineTraffic:

• Work in an international, dynamic and pleasant environment, at a growing company
• Continuing education and training
• Work from one of our office locations or remotely from anywhere in the world
• Competitive remuneration package
• Huge room for creativity and innovation
• Private medical insurance

If you’ve read the description carefully and feel you are a genuine fit for this role, which is both challenging and fun, we would like to hear from you.

Get your career on course by joining a globally recognized industry leader. Apply now.

Leadfeeder is hiring a remote Customer Engagement Specialist. This is a full-time position that can be done remotely anywhere in Europe.

Leadfeeder - Increases your sales intelligence.

• Research, resolve and surface unique complaints to cross functional teams to get appropriate attention and traction for fixes

• Provide squeaky wheel feedback and reporting on repeated complaints to ensure product and engineering teams are solving complicated issues from the root

• Create data driven reports to ensure reduction of complaint volume across multiple channels (email, chat and voice) 

• Research and analyze tools, provide compelling data to reduce volume and turn DSAT into CSAT

• Audit complaints that are handled by our BPO partners for accuracy and satisfaction

• Work with training and quality teams to develop a robust program that can be replicated with our BPO partners

• Perform detailed root cause analysis using 5 whys or other method to ensure true root cause is determined and data is used in prioritizing fixes

• Routinely collaborate with BPO partners to ensure continuous improvement and understanding complaints and institute preventative measures

• Create a sense of urgency amongst team members to resolve incoming complaints within set service levels

• Minimum 3+ years working in a customer support or escalations role

• Must have customer escalations experience

• Experience in resolving regulatory complaints with BBB/AG/CFPB and other complaint aggregators to ensure customer resolution acceptance and regulatory authority resolution 

• Massive Zendesk/Intercom experience so you can gather golden nuggets of insights from complaints and escalations

• BPO leadership experience to ensure feedback loop is continuously surfaced between BPO and Zip teams and that coaching is provided on agent-driven complaints i.e. behavior vs. product or process. 

• Experience working with escalation support teams and queue service levels in a 24/7/365 environment

• Ability to discuss complicated issues with customers and executives so information can be absorbed and action items created

• Extraordinary written and verbal communication skills 

• Ability to create and manage dashboards on new and existing complaints & issue types to ensure service levels are exceeded and customers are responded to with set timelines

• Ability to walk a mile in the customer's shoes and provide compelling customer insights to drive change and create awareness

• History working with customer care teams to ensure they are aware/sensitive to any incidents that may create spikes in volume

• Understanding of fraud indicators and ability to work with internal tools to differentiate between fraud, buyers remorse, merchant related complaints etc

• Socialize top contact drivers from a DSAT and complaint perspective

ABOUT CUSTOMER SUPPORT SPECIALIST ROLE

We are looking for communicative, friendly and customer focused personalities to work within our lively call centre.

It’s not just an ordinary call centre. Our open plan office is fun, lively, supportive and welcoming and you’ll always find something different about how we work that makes your life easier. We really value the people that look after our customers and work hard to make you sure you feel valued and that your contribution makes a difference.

If You will join our team, you will be working with American tech Company!

As a Customer Support specialist, what kind of responsibilities will I have?

• Taking incoming calls
• Handling technical and service queries from customers about their portable devices (incl. smartphones, tablets, computers)
• Provide exceptional customer service on every contact
• Deliver outstanding customer service in a proactive manner
• Maintain strict confidentiality of business-related data

As an Incoming Customer Advisor, what skills & experience will I need? Are there other requirements?

• Fluent Russian language (min C1 level)
• Good English skills (min B2 level)
• Excellent communication skills and multitasking
• Self-motivated and competitive
• Computer literate
• Good typing speed in English and Russian
• Ability to analyse information
• Valid permission for full-time employment
• Clear criminal record
• 1-2 Professional reference(s)

What’s in it for you?

• Coverage of mobile bill
• Monthly bonus system
• Opportunity to earn additional bonuses
• Paid 4-weeks-long professional training
• Health insurance
• An alternating work schedules
• International working environment
• Learning and development opportunities
• Opportunity to work from home

What's next?

Once you apply, you have to complete 2 online tests:

• Personality Test (Talent Assessment and Simulation)
• English test (time limit: 10 minutes)

Both tests must be completed before you can move forward in the recruitment process!

START DATE OF TRAINING: 09.09.2022

LOCATION: Work from home (applicable for applicants who live in Latvia, not abroad)

EMPLOYMENT TYPE: Full time

WORKING HOURS:

• Contact centre business hours in winter (Oct - Mar): 7:00-21:00/ in summer (Mar - Oct): 8:00 - 22:00
• Alternating work schedule (incl. work on weekends)
• 4-5 shifts per week; 9 hours shift work + 30 min lunch
• per VID calendar

SALARY:

• Starting salary is 1150,- Euros/Gross & earn up to 1400,- Euros/Gross

LAST APPLICATION DATE: 31.09.2022

Webhelp is a multinational Business Process Outsourcing company with its head office in Paris, France, that is making business more human for the world’s most exciting brands.

By choosing Webhelp, you will be part of a community of over 100'000 game-changers from more than 190 locations, speaking more than 80 languages in 50+ countries. 

Join us at Webhelp you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a erse pool of engaging projects for some of the most progressive brands worldwide.

More information can be found at www.webhelp.com

Non-discrimination: Webhelp sees ersity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us

#Russian #English

• Responsible for the overall strategy and success of the Customer Success team 

• Build and deepen our MLS customer relationships. As a primary evangelist for Remine, you’ll help our customers and end-users realize the value of our solutions, engendering trust and strengthening our relationships to foster upsells and renewals 

• Lead, grow, and manage a team of Customer Success Managers who are each responsible for supporting a portfolio of MLS customer relationships and driving transformational performance for their respective MLS subscribers which effectively results in revenue growth for Remine 

• Identify key metrics around user adoption, user satisfaction and customer satisfaction and hold your team accountable to these metrics 

• Work closely with our Marketing team to deliver messaging and content that builds awareness of our applications and training resources 

• Work with our Training Specialist to develop and deliver training programs that exemplify the “why” and get customer excited to train on and end-users excited to use Remine 

• Work closely with our Product, Implementation and Support teams to ensure Remine is capturing customer and end-user feedback to deliver products our end-users love and value 

• Partner with the Support and Product teams to ensure our customers are receiving efficient resolution of their reported system issues 

• You will report to the CEO and be a key player on the Remine Go To Market team 

• Disciplined, organized, and self-directed by nature 

• Experienced leader, who knows how to guide a team through difficult uncertain situations, excellent problem solver 

• Strong analytical skills with an aptitude for translating customer feedback and data into actionable plans 

• Skilled at storytelling and leveraging data to communicate complex ideas effectively 

• Excellent listener with a proven record of identifying customer pain points, uncovering additional sales opportunities, and showing empathy to those they work with 

• Skilled at storytelling and leveraging data to communicate complex ideas effectively  

• You employ a growth mindset and learn quickly, with a commitment to your team’s personal growth  

• Bachelor’s degree and at least 8+ years customer success experience, with 4+ years in a leadership role  

• Experience navigating and working with cross-functional teams 

• Willing to travel upon request to meet with customers and attend industry events  

• Remote-first with access to shared spaces

• Unlimited PTO + 14 Paid Holidays

• Excellent benefits package that includes medical, dental, vision, 401(k), and more

• Annual training budget dedicated to your professional development

We are building a brand new international support team and are looking for an enthusiastic and experienced leader to help build our future processes and provide leadership and development for the team members. Support is a central part of our business, contact us if you feel the same.

About DoubleCloud and our project

We were creators of the first managed ClickHouse service back in 2018, with more than 500 customers. Our engineers are significant contributors to leading open-source technologies like ClickHouse, PostgreSQL, Odyssey, WAL-G, and others.  

Since 2021, we have worked with more than 100 companies crunching analytics with various data tools, including Clickhouse and BigQuery, Redshift, MySQL, Postgres and Kafka. 

As a result, we created a data platform to specifically help any business build an end-to-end modern data stack and real-time analytics with fully managed opensource technologies, like Clickhouse, Kafka, etc.

With our platform, data engineers can focus on what they love building instead of spending time on tasks related to scaling up or down, installing updates, deploying additional software and other required admin around open source technologies.

As a company, DoubleCloud is an early-stage startup incorporated in Germany (Berlin) and the USA (Boston). 

We are currently over 40 people today, and the team is growing fast. 

What you will do:

• Create and own the support team's processes, and seek opportunities for continuous improvement through automation, training, improving tools and via cooperation with other departments
• Take ownership of the support team's KPIs and roll out inidual team member's KPI's to ensure that DoubleCloud's team and customers are receiving consistently high service levels
• Work collaboratively with other departmental managers and outsourced service providers to constantly improve Double Cloud's overall support function, including streamlining and minimizing escalations both from level 1 and to Level 3 (Site Reliability Team)
• Take ownership of Level 2 support's knowledge library and create processes and plans to develop and improve our knowledge base
• In cooperation with Recruitment and HR, hire and onboard new team members for L1 & L2 Support
• Build a training and development plan for new team members and carry out regular, constructive performance reviews

What you will bring to the team: 

• Experience building and leading customer facing technical support 
• Experience establishing and running fundamental support processes such as: Ticket Management, Request Management, Problem Management, Knowledge base etc.
• Good project management skills with the ability to manage multiple projects simultaneously, prioritize and meet deadlines.
• Ability to be on-call available if needed.

It would be a plus but not a hard requirement to have any of the following experiences

• Hands-on experience working with AWS, Azure, and/or GCP is a plus.
• Familiarity with SaaS and PaaS Cloud platforms such as Snowflake, Databricks, MS SQL, Oracle, and/or others.
• Familiarity with open-source solutions like Kafka, Postgres, Elastic, K8S, ClickHouse, and others.
• Proficiency with Service Management tools like Jira, HubSpot, PagerDuty, etc.

DoubleCloud Culture

As a team, we work in a startup-like agile rhythm. We help and inspire each other, try new things and learn new lessons. We are here for each other, and we ensure each inidual has everything they need to reach their goals. We are here to build the best possible product and want our customers to get the most value of it.

DoubleCloud is proud to be an equal opportunity employer. Simply put, we do not discriminate which means we treat everyone with respect. Diversity, equity and inclusion are fundamental principles at DoubleCloud. 

We're a global and erse team full of positive vibes, and we love it that way.

Benefits & Perks

Our Talent Team is working vigorously to provide the best working experience possible. At the minimum you are getting: 

• Exceptional medical benefits with 100% employer-paid premiums and well being perks
• Paid parental leave 
• Personal and career development courses 
• For WFH: Home office expenses reimbursement options 
• For remote coworking: office space or coworking expenses reimbursement
• Flexible vacation and paid sick leaves
• Subsidized retirement plan
• And plenty more…

Interested?

Get in touch or share this Job Description with someone you think may be interested.

• Set the strategy, build relationships, and deliver impact with a portfolio of high growth accounts 

• Collaborate with cross-functional teams to scope out opportunities and deliver results  

• Develop and deliver adoption strategies to meet outlined objectives 

• Operate as the lead point of contact for any & all matters specific to assigned clients, including training, marketing, feedback and support escalations 

• Duties are wide ranging. Specific examples include: 

• Regular calls to clients to: Ensure they see messaging on our latest releases, answer feature-related questions and discuss marketing and communication plans 

• Present system usage metrics to clients, review them and supply insights on what the metrics mean and how to improve upon them 

• Get system feedback on features, discuss system functionality, etc. 

• Scope out opportunities to upsell services on the account  

• Perform regularly scheduled training on our suite of products in front of an audience of real estate agents and brokers, explain why they should use the system 

• Lead “Train-the-trainer" feedback sessions and relay the feedback internally through defined processes  

• Create a market adoption plan to drive end-user adoption 

• Ensure CRM records are updated with pertinent account information including products in use, member count, contact records, etc.  

• At least 2 years of experience in a customer facing role 

• Strong public speaker, both in-person and virtually in front of large audiences  

• Experience training both trainers and end-users  

• Excited about tackling challenges and finding creative solutions

• Experience with SaaS. Though technical knowledge is not required, you must have the ability to understand and explain product functionality to our end-users  

• Excellent written and verbal communication skills 

• Working knowledge of real estate and the “day in the life of an agent” 

• Travel may be required upon request 

• Bachelor’s degree preferred 

• Remote-first with access to shared spaces

• Unlimited PTO + 14 Paid Holidays

• Excellent benefits package that includes medical, dental, vision, 401(k), and more

• Annual training budget dedicated to your professional development

Customer Support Associate

REMOTE

United StatesAM&CSFull time

Description

About Current Health

Current Health is a leader in the movement to transition more healthcare into the home. We’re a technology company, but beyond our best in class hardware and software capabilities, we help healthcare organizations operationalize care at home and deliver excellent patient experiences through helping with the last mile of care logistics and services. We partner with leading healthcare organizations to advance home-based care in the US, the UK, and around the world.

More than doubling in size in the last year, we’re building a global team united in one purpose: helping people live healthier, longer lives by predicting disease and enabling earlier treatment. At Current Health, we seek to put patients first, solve problems with curiosity and creativity, pursue uncommon collaboration, and never stop growing. We’re a remote-first company, which means that everything from how we work, communicate, and socialize is shaped by tools and culture that prioritize collaboration and support independence.

Position summary

As a Client Support Associate your goal will be to solve problems for clients and their patients, and provide exceptional customer service and support in real time. You will staff our technical support desk, responding to calls, emails, and instant messages from clients and their patients. You will be a Current Health expert, and compassionately help iniduals solve their problems. You will also be a Current Health ambassador, reaching out to make sure that our clients and their patients are successfully using our product and services to improve their health and wellbeing.

It’s critical that you are results-driven, product-savvy and can quickly learn how to use new tools. We are looking for someone who has a burning desire to meet challenges head-on and succeed. If this sounds like you, then we want to get to know you.

Given the staffing of the team, some flexibility and a willingness to work occasional holidays is essential.

What You’ll Be Doing

• Respond to technical support questions that arrive by phone, email, and IM, solving the problems of clients and their patients based on deep knowledge of our products and services.
• Support the logistics team, making sure that products get to patients that need them, reusable medical devices are retrieved and recycled, and any issues with missing or non-working parts are resolved.
• Reach out to patients to make sure their experience is excellent and any problems they are having are resolved. This may involve interfacing with their clinician or the Current Health clinical staff.
• Collect and organize information gained during these interactions with our clients and their patients and help the Current Health product team turn these observations into useful insights and better products.
• Be a subject matter expert on Current Health’s product offerings helping clients optimally utilize our technology as they go live (including training end users)
• Support the Implementation Team by providing tactical response and strategic solutions to use cases and translating these into actionable steps for clients
• Support clients in onboarding of users to the Learning Management System and granting user access to the Current Health system
• Coach and support patients in the initial setup of the Current Health Kit. Responding to any patient inquiries and troubleshooting as necessary.
• Provide support in Root Cause Analysis and Lessons Learnt to prevent future issues
• Serve as the client support representative during the implementation and post go-live phases to drive optimization for clients

Requirements

What we’re looking for

• 1+ years of work experience in software implementation, designing solutions, delivering group trainings
• Experience working for a medical device, health IT, or digital health company
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• Self-motivated inidual with a bias for action
• Ability to work collaboratively in a team environment, multitask and prioritize multiple requests
• Passion about working in a fast-paced environment

Benefits

• 401k contribution up to a maximum of 3% on base salary
• 70% contribution towards Health, Optical and dental plans including partner and family.
• 1 x Life & AD&D Insurance
• Holidays: 33 days per year inclusive of public holidays
• Flexible, autonomous working environment
• Travel expenses covered
• Spec your own environment
• Employee Assistance Program
• Team events

About Wurl, LLC.

Wurl’s is a global streaming network. Our B2B services provide streamers, content companies, and advertisers with a powerful, integrated network to distribute and monetize streaming television reaching hundreds of million of connected televisions in over 50 countries.  This year Wurl was acquired by AppLovin (Nasdaq: APP), an industry-leading mobile marketing ad tech company, bringing together the technology and innovation of the mobile and television industries.  With the merger, Wurl employees enjoy the best of both worlds: the dynamic environment of a 160+ person start-up and the stability of a high-growth public tech company.  

Wurl is a fully-remote company that has been recognized for the second year in a row as a Great Place to Work.  Wurl invests in providing a culture that fosters passion, drives excellence, and encourages collaboration to drive innovation. We hire the world’s best to build a bunch of cool stuff on an interface fully integrated with their own from streaming, advertising and software technology to continue to help us disrupt the way the world watches television.

Client Success Manager (Remote):

We are hiring a Client Success Manager in the UK to be responsible for the day to day communications with clients to build/maintain relationships & support revenue goals. This role will also serve as an advocate and liaison between clients and internal teams (including Product Development, Support, Engineering, Sales, etc,) to establish and maintain overall client success & satisfaction.

What you will do:

Drive high levels of partner and client satisfaction through:

• Communicating with clients on calls, emails and other methods to support and advance service launches, new revenue opportunities, etc.
• Work with the Product Team to create and advance new feature requests by providing client feedback and insight.
• Work with the Channel Operations team to guide clients through the service launch cycle.
• Work with the Business Development team to identify new distribution opportunities for studios, and to achieve the revenue goals associated with these opportunities.
• Identify potential upsell opportunities for existing clients and communicate leads to Business Development team members, or progress these opportunities without assistance (if applicable).

Who we are looking for:

• 2+ years of Experience in a customer facing role in CTV Streaming or Advertising
• Previous Sales experience: ability to speak with senior client executives, isolate key business questions, gather business requirements, create required documentation, etc.
• Expert project management & task management skills, including an ability to take on several projects at once in a highly detailed and organized manner
• Familiarity with Salesforce CRM
• Familiarity crafting a story from data is a plus
• Excellent written and verbal communication skills.
• Foreign language abilities is a plus.
• BA/BS degree or equivalent.

What We Offer

• Competitive Salary & Equity
• Pension Matching
• Remote first policy 
• 25 Annual Holiday Leave Days 
• Private Medical Insurance 
• $1k Work From Home Stipend to set up your Office 

Few companies allow you to thrive like you will at Wurl. You will have the opportunity to collaborate with the industry’s brightest minds and most innovative thinkers. You will enjoy ongoing mentorship, team collaboration and you will understand what we mean by ‘human connection”.  You will be proud to say you're a part of the company revolutionizing TV.

At Wurl, we value work-life harmony and believe that family and mental health should always come first.  Our team is fiercely passionate and contagiously enthusiastic about what we are building.  While we are seeking those who know our industry, there is no perfect candidate and we want to encourage you to apply even if you do not meet all requirements. 

As a leader in process intelligence technology, Skan leverages computer vision and machine learning to help organizations be greater at business by triangulating insights from people, processes, and technologies to accelerate business transformation.

Location

For this position, we are looking for remote candidates located in the United States and Canada.

As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on expanding our offerings within customer accounts, increase customer retention, solve customer issues, and drive customer satisfaction. We're looking for a customer-focused leader with success in delivering exceptional client satisfaction and complex process transformation programs.

What You’ll Do:

• Develop and manage client portfolios and procedures
• Sustain business growth and profitability by maximizing value to customer
• Gather insights from data and present findings effectively to client leadership
• Organize product demonstrations, product awareness and discovery sessions for customers
• Improve customer onboarding processes
• Evaluate and improve tutorials and other communication infrastructure-related topics
• Mediate between clients and the internal organization while handling and resolve customer requests
• Work with the sales team to manage upsell
• Aid in product design and product development
• Understand/manage contractual obligations

Requirements

What You’ll Bring

Need to have

• Bachelor’s Degree
• 6+ years of professional experience preferably in a customer-facing role
• Industry knowledge and experience in delivering Digital Transformation Initiatives and Project Management
• Leadership skills and an ability to coordinate and collaborate with Field Engineering and Solution Engineering teams

Nice to have

• Strong interpersonal skills
• Strong organization and presentation skills
• A propensity for relationship building
• Professional experience in Financial Services and/or Insurance

Benefits

• 100% coverage of Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Remote position