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Vert Energy Group, an Inc. 5000 Fastest Growing Company, is seeking a highly motivated d Customer Success Representative who is interested in joining the fast-growing Energy Efficiency & Sustainability Industry.

This is a full-time remote position that involves working with our customer service and business development teams with duties including, but not limited to, the following:

Responsibilities:

• Onboarding new clients
• Hosting demos of our SaaS platform
• Responding to client inquiries
• Managing large client accounts
• Renewing client subscriptions
• Follow and implement procedures designed to improve customer retention
• Promote upsells and client referral program

Requirements

• 2+ years experience in a Customer Success role for a SaaS platform preferred
• HubSpot CRM experience strongly preferred
• Exceptional verbal & written communication
• Ability to work standard PST business hours. This position can be based anywhere in the US. Applicants outside of the United States will not be considered.

Benefits

• $20.00 - $25.00 per hour DOE
• Eligible for monthly & quarterly performance bonuses
• Equipment reimbursement funds
• Professional development program
• 401(k) with matching up to 5%
• Health, Dental, Vision insurance options

The Onboarding Specialist will represent Yokly in the best way possible and is responsible in facilitating client discovery, where the future clients meet Yokly Virtual Assistant candidates.

Duties and Responsibilities:

•  Showcase the company's services and encourage the client to avail the free trial
• The main POC of our clients during the Free Trial
• Ensure that our clients will experience a smooth-sailing free trial
• Follow up/send reminders to clients thru phone calls, emails and texts. 
• Admin tasks - updating different spreadsheets
• CRM management(Bitrix)
• Coordinate and give updates to other teams(training, VA TLs, Client Success, and Billing Department)

Requirements & Skills:

• Completed at least 2 years in College
• At least 2 years of experience in Customer Service - US based client
• Able to take initiative and quick on solving problems
• Excellent English communication skills (verbal and written)
• With stable internet connection and backup internet
• Adept in using Google Suite and other related office tools

Perks & Benefits:

• 23-25k package/month
• Permanent WFH set-up
• Performance based salary increase upon regularization | Annual Increase
• HMO after 6 months
• Weekends Off
• PTO credits (Sick leave/Vacation leave/Mental Health sick leave)
• Graveyard shift (12:30 AM - 9:30 AM Manila Time)
• US Holidays and Philippine Holy Week observed

Title: Customer Support Representative

Location: Remote/ US

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.You’ll love working here because:

• Taskrabbit is a remote-first company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
• The Values.
  • Care Deeply. We take time to be present and partner with our team and communities.
  • Level Up. We navigate through ambiguity and go the extra mile.
  • Be A Better Neighbor. We build a erse and sustainable community and encourage all voices.
  • Lead The Future Together. We value entrepreneurship and are inspired by action
• The erse culture. We believe that we make better decisions when our workforce reflects the ersity of the communities in which we operate. Women make up half of our leadership team and our ersity representation is above that of the tech industry average
• The perks. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.

About the Role:

Are you passionate about helping people, providing exceptional support to customers, and engaging in meaningful work? If so, come join our fast-growing and mission-driven Customer Support team. On this team, you will work in an omnichannel environment to deliver fast, high-quality support & product education to our customers in North America.

You will be joining a remote team supporting our Tasker and Client communities. We are looking for customer service enthusiasts who have an undeniable love of working with people, who excel at quick-thinking, light up when solving problems, are invested in supporting our TaskRabbit community, and are passionate about the sharing economy.

Join us in creating a better everyday life for everyday people.

What You’ll Work On:

• Learn & be able to assist customers in the TaskRabbit experience across our dual-side marketplace.
• Handle booking support requests driving retention and ease of use.
• Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
• Build connections and trust with your customers, calmly, and professionally handle their concerns and quickly get them a resolution.
• Be organized, accountable and responsible – using your resources to keep informed of all site and policy changes as they occur and be able to articulate them accurately and succinctly to support customers.
• Anticipates and responds with energy to new challenges, the unfamiliar, and the urgent.
• Put yourself in the customer’s shoes and help identify their needs, be their advocate, and ensure we are continuously improving.
• Be comfortable and professional in deescalating stressful situations and having difficult conversations.

The Customer Support Representative is primarily responsible for handling basic customer issues such as account access, assisting with the use of the platform, and booking support for customers primarily via live support channels. You will train and learn the basics of the platform and use both inhouse resources and problem-solving and people skills to support customers. We aim to live our values in every interaction and are looking for customer support agents who care deeply about making everyday lives easier.

As a Customer Support Representative, you will spend 90% of your productive time working directly with customers via chat or phone.

Your areas of expertise:

• We’re looking for candidates with great people skills!
• Minimum 1 year of customer service experience, contact center experience preferred.
• Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.
• Tech-savvy, excellent typing skills and adaptable in navigating online tools and systems.
• We’re growing! Adaptability and a love for change and improvement in a fast-paced environment.
• Excellent writing skills: You must have a strong command of grammar, spelling and syntax.
• Strong critical thinker and adept at problem-solving.
• Interpersonal skills: Remains open to others’ ideas and exhibits willingness to try new things.
• Communication skills: You must speak clearly, calmly and persuasively in both positive and negative situations with professionalism and respect.
• Dependable & Mature: You are consistently on time for your scheduled shift, follow instructions, respond to management direction and solicit feedback to improve performance.
• This is a full-time (40 hours/week) shift position. We are open 7 days a week from 7:45 am – 8:15 pm CST, with all shifts provided 2 consecutive days off. Shifts are provided ahead of training and we offer new shifts in a bid several times a year.

• Starting pay is $17.50/hr and we are currently hiring for our live phone channel.

Agorapulse is hiring a remote Customer Support Hero - LATAM. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Agorapulse - Take control of your social media.

Our mission is to transform the way online learning experiences are created, managed, and delivered on a global scale. Our goal is to become the premier enterprise platform for organizations who need to train and engage with their customers. We are a fast-growing tech company --  a people-first organization with a flexible, fun, hard-working environment.

We are looking for a rockstar Principal Customer Success Manager (P-CSM) who is excited to be the face of Thought Industries to a portfolio of customers. As a Principal CSM, you will be responsible for building strong customer relationships by becoming a trusted advisor and owning the success of the overall post-sales partnership and expansion. You will be responsible for driving customer outcomes while demonstrating the value (return on investment) for our customers; onboarding, adoption, expansion and renewals are key performance indicators for success. 

To be successful in this role, you must be passionate about customer success, be a team player, have outstanding collaboration skills with the ability to think both critically and laterally. You must be able to cope with shifting business priorities and be able to prioritize tasks appropriately and quickly.

Responsibilities and how you will make an impact:

• Successfully manage a portfolio of our top enterprise customers and prioritize amidst multiple competing priorities, escalations, and deadlines

• Act as a trusted advisor to the customers to drive product adoption and ensure they leverage the platform to achieve agreed upon operational priorities, leading to full business value.

• Develop a deep understanding of customers’ unique business needs and challenges and identify and manage any internal resources necessary to realize the client’s goals

• Agree on business objectives and goals with customers to build measurable success plans, set cadence of communication to deliver ROI and operational reviews.

• Develop dynamic Success Plans and Value Maps that will demonstrably deliver on customer expectations and manage exceptions

• Build strong customer relationships that can help uncover any concerns and ensure satisfaction

• Conduct BiAnnual Executive Business Reviews (EBR) to ensure the customers business objectives are accurately measured and tracked.

• Act as an advocate for the client, within the business model of TI, and bring back structured requests or feedback to the appropriate internal team. Leverage internal business relationships and processes to resolve concerns and enhance the customer experience.

• Manage expectations regarding product roadmap/product requests

• Identify early warning signs of risk and establish internal action plans to address customer concerns

• Become an expert of the ins and outs of the TI platform and its capabilities in order to consult with clients and help them to achieve their unique goals.

• Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews.

​​​​​

• 5+ years of experience in a tech SaaS company, preferably as a CSM

• 2+ years of experience as a Senior/ Principal Customer Success Manager in a SaaS company

• Be comfortable managing the renewals as well as upsell processes, including negotiations. 

• Ability to multi-task and independently handle and with excellent follow up

• Excellent interpersonal skills and the ability to guide change and motivate various stakeholders, supported by good communication, presentation, and influencing abilities

• Tech-savvy, adaptable, and comfortable with frequent functionality updates

• Ability to speak to technical details and business strategy in the same conversation

• Proven ability to establish and build effective working relationships, including successfully bringing calm to a tense situation

• Customer-first mentality; ability to empathize and build positive client relationships

• Comfortable working independently, but also an excellent team player

Preferred Experience

• Experience with E-Learning and/or Learning Management Systems

• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value

• Expert organization, project management, and time management skills

All your information will be kept confidential according to EEO guidelines.

Thought Industries does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at Thought Industries are based on merit, qualifications, and abilities.

ModSquad is hiring a remote Community Manager. This is a full-time position that can be done remotely anywhere in the United States.

ModSquad - Provides on-demand customer support and community management services.

We're looking for someone who wants to do customer support and enjoys solving customers' problems at B2B SaaS companies.

If this is your dream job, read on...

Our company is different and our customer support team is different. We communicate openly and we work well together so we are a tight-knit team. We see everyone in the company each morning for check-in and once a week for Show and Tell where we chat, show our work, and play a fun game.

1. Excellent training opportunities
2. World-class working environment
3. Exposure to international clients
4. Strong values

What are your personal values? Do you relate to ours?

1. Don’t let anyone fail
2. Relentless improvement
3. Wow the customer
4. Don’t be an asshole
5. Play to win

If you don’t find a personal connection to these values, don’t apply. The reason for our success is that we hire and retain our team on the basis of these values.

• Camaraderie with your colleagues from all departments.
• Getting a WOW from a customer after delivering excellent customer support.
• Making friends with customers all around the world.
• Getting to the bottom of complex problems.
• Seeing your decisions have a major impact on the whole company.

Can you picture yourself here?

We magic away the hassle of purchase order management through automation.

ProcurementExpress.com is an online purchase order management app with a lot of functionality that can be applied in different ways to achieve the best spend management options for different companies.

The software is constantly growing and changing and thus, issues and bugs do happen. As a customer support consultant, you will be responsible to identify, write-up, and assigning issues to the development team as well as helping with testing the app on a regular basis while keeping in contact with the customer.

• Imaginative and easy-going personality.
• Excellent written and spoken English.
• Skilled in communicating with customers from different parts of the world.
• Have an understanding of how time zones work.
• Be adaptable to change, being a SaaS company, processes and job duties will change often.
• Have an understanding of how the purchasing process works for different companies.
• Have excellent interpersonal skills.
• Be an awesome team player and collaborate with co-workers.
• Work under pressure and manage workloads effectively.
• Be highly self-motivated and well-organized i.e Be yourself, be amazing.
• Be able to see other people's points of view and take on-board feedback i.e don’t be a grouch.
• Have a sharp eye for detail.
• Sales experience is a plus.
• Possess good leadership and project management skills.
• Excellent technical computer skills.
• Experience working with a CRM.

Main Activities

• Attend the in-app and website chat and emails as a customer support consultant.
• Address any issues that users might have in the app and log issues where necessary.
• See issues through from initiation to completion while maintaining communication with the customer.
• Make calls to customers and trial users who experience issues and help them troubleshoot to solve their issues.
• Learn the app and participate in the direction of app development based on our customer needs.
• Participate in meetings to discuss progress, and share your brilliant thoughts and ideas.
• Perform other app-user-related tasks as required, like uploading budgets and changing the customer’s configuration.
• Do regular training with customers.
• Understand and build integrations with ProcurementExpress.com.
• Achieve additional targets for the department, like upselling.

About Us

CipherHealth is an award-winning healthcare technology company that delivers a comprehensive portfolio of scalable and flexible patient engagement solutions for healthcare organizations to keep patients, staff, families and communities up to date and informed about their preventative, acute or elective care -- whether it is in a hospital, clinic, facility, at home or anywhere in between.

In this historic time, when the entire globe is facing a global healthcare crisis, CipherHealth is out in front helping hundreds of leading healthcare providers like UCSF, Johns Hopkins and University of Pennsylvania manage through this pandemic and beyond with solutions that enable them to deliver remarkable in-care experiences and impactful around-care engagement that empower patients and staff, reduce friction and waste, and drive best possible outcomes.

Customer Success Manager

As a Customer Success Manager, you will cultivate relationships with the CipherHealth client base, ensuring that they achieve maximum value from the CipherHealth product suite and encouraging them to expand their usage of the software. You will be responsible for working directly with client executives and business sponsors throughout the customer lifecycle, ensuring that there is alignment in a shared customer journey that aligns with adoption, expansion of software usage, and renewal.

Responsibilities

• Establish and maintain trusted advisor relationships with customer executives and project champions, ensuring that CipherHealth activities are closely aligned with the customer’s business strategy and intended success metrics.
• Be a subject matter expert on the CipherHealth platform
• Enable successful onboarding of CipherHealth to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in person
• Strategically manage the overall relationship for a portfolio of CipherHealth’s customers, while also spearheading strategic business reviews on an agreed-upon cadence-
• Develop strong working relationships with Technology, Product, Analytics, and Implementation teams in order to effectively deliver value to CipherHealth customers
• Identify opportunities for customers to act as CipherHealth advocates (e.g. referenceable, testimonials, case studies) and collaborate with Marketing
• Ensure appropriate response, escalation and closure of initiatives, customer requests and/or issues in conjunction with the use of the CipherHealth solution
• Monitor customer utilization and acceptance rates to identify patterns/trends
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Collaborate closely with Growth to support customers, renewals, and expansion opportunities
• Represent the voice of the customer to inform our sales process and product roadmap of product opportunities and enhancements
• Identify upsell opportunities and engage CipherHealth’s Growth Team 
• Convert 1-year contracts into a multi-year long-term contracts increasing CipherHealth’s ACV
• Identify opportunities for existing customers to maximize platform adoption and utilization
• Conduct analysis to identify customer opportunities and recommend strategies that address customer-specific needs to improve the organization’s results
• Strategize with the broader CipherHealth team including Growth,Technology, and Operation leads to identify new opportunities and service areas

Requirements

• Bachelor’s Degree in Business, Health Management, Public Health or related major, or comparable education and work experience
• 3-5 years of experience in a B2B client management role in healthcare software or technology, or similar experience in healthcare consulting or professional services

Knowledge, Skills and Abilities

• Experience working with a CRM platform; comfort using the CRM as a personal productivity management tool (i.e. activity logging)
• Experience with other similar software systems and/or patient engagement software applications
• Strong analytical skills to be used when determining customer workflow, facilitating logic-based product discussions and troubleshooting implementation issues
• Technical writing and documentation experience
• Ability to cultivate positive working relationships with clients and co-workers
• Excellent communication skills, including writing, proof-reading skills and speaking
• Ability to effectively communicate technical information in non-technical terms
• Ability to manage multiple projects and work assignments concurrently
• Strong interpersonal skills, including, but not limited to demonstrating patience, flexibility, consideration, diplomacy, tact, confidence – overall effectiveness in dealing with adult learners
• Ability to prioritize, schedule and organize work – perform under tight deadlines with on-going changes in priorities
• Ability to accomplish job requirements with limited supervision
• Strong sense of professionalism and personal accountability
• Attention to detail and a high work ethic
• Proven ability to manage multiple projects and priorities 

How We Invest In You

• Compensation: Competitive/equitable salary, bonus or commissions, and equity
• Healthcare that begins on your first day:
• Generous company-funding of our health, vision, and dental plans (most inidual plans are of no cost to you for the monthly premium)
• HSA/FSA plans
• Short and Long-Term Disability
• Life and Personal Accident Insurance
• $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
• Weekly virtual yoga classes
• Employee Assistance Program (EAP)
• Adoption Assistance
• Retirement: 401(k) at three months of employment — with a match upon enrollment!
• Time away:
• Discretionary PTO + 13 paid holidays
• Parenthood: Competitive paid parental leave and flexible return to work policy
• Recognition:
• Generous Employee Referral Program - earn cash for each employee referral that is hired
• Yearly Cipher-versary stipend
• Ci-Phives - receive public kudos and gift cards from peers and managers
• Culture:
• CARE2 Values
• Bi-Weekly All Hands Meetings
• $30/employee monthly “Fundowment” for team bonding events
• Employee Resource Groups such as Rainbow Room and BIPOC Group
• Yearly donations to organizations that contribute to a more equitable world
• Weekly Lunch & Learns and robust onboarding / training programs
• Remote-first team: $50 per month reimbursement in your check for WFH expenses
• You’ll receive a new Macbook laptop, other hardware, and company swag upon hire

CipherHealth has a duty to provide and maintain a workplace that is safe and free from health hazards. In addition, we have a customer base that holds the highest standards in promoting public health. To protect against infectious diseases, which may be mitigated through vaccinations, we have implemented a vaccination policy that applies to all employees. All employees must either:

• establish that they have received the “designated vaccine(s)“; or 
• obtain an approved exemption as an accommodation.

The purpose of this job is to introduce a new first line support advisor who will work within our customer experience department; with a specific focus on customer retention - to ensure any 'moment of truth' support experiences received via email & live chat are handled in line with our world class aim.

Requirements

Key Tasks / Responsibilities

• First point of contact & triage for customers seeking technical assistance via SalesForce service cloud.
• Work closely with our customer account managers, lifecycle manager & product managers to deliver a seamless support experience for our end product users.
•  
• Maintaining customer information
• Escalate inquiries to the appropriate team members & teams within the organisation, when necessary
• Being the voice of the customer in passing feedback onto the product related teams to drive enhancements to our products and customer journeys.

Skills, experience and competencies

• Excellent interpersonal and active listening skills
• Clear communication skills and a strong command of the English language
• Strong attention to detail
• Working knowledge of SaleForce service cloud.
• Ability to work well in a team
• Multitasking skills and good organisational abilities
• Customer Rention
• Ability to work calmly under high-stress situations

Expansion skills, experience and competencies

• During your probation we will identify with you your career progression needs and will look to fund the necessary courses or qualifications which could include as examples:
  • Client Services Certification
  • Customer Experience Certification
  • Customer Service Leadership Certification
  • Certified Analytics Professional
  • Comptia A+

Benefits

• A competitive salary
• 25 days holiday plus all UK Bank Holidays
• 1 days additional holiday for every full year's employment to a maximum of 5 additional days.
• Take your birthday as a bonus free holiday.
• Employee equity options
• Pension Scheme
• Access to Perks: discounts that save you money in the places you shop the most
• Learning and personal development annual grant (£2,000)
• Flexible working hours and working from home
• Regular team breakfasts and lunches
• Full access to our Mental Health & Wellbeing Network, Spill
• Monthly fun activities, chosen by the team, that are not based around the pub!
• A great, friendly team, who work to support each other
• Work from home or work in our beautiful workspace in Shoreditch- flooded with natural light, filled with plants, free tea and (good) coffee
• The latest Apple and Windows technology and licences to keep you productive. Our office has dual-screen workstations and for home working, we will support you with the necessary equipment to be your best wherever you are.

Healthcare Navigator, Claims & Billing

REMOTE

OPERATIONS MEMBER EXPERIENCE

FULL TIME

REMOTE

About Eden Health

Eden Health provides simple, tech-enabled primary care sold directly to employers. Our users enjoy immediate access to care over the Eden Health app, in our private clinics, and directly in their offices. We have transformed healthcare from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The proof is in the outcomes; when companies work with us they have healthier workforces, increased productivity, and reduced healthcare costs.

What you will do

As a Healthcare Navigator, Claims & Billing, you will be responsible for assisting with cost estimates for patients based on insurance company fee schedules, reviewing and following up on all questions regarding bills, Explanation of Benefits, and claims submission requests from our patients. You will be handling these inquiries through our patient facing app, e-mail, and phone. You’ll be expected to complete tasks efficiently and effectively while meeting our SLAs and maintaining high patient satisfaction. You will drive a high-touch patient experience by paying close attention to detail while reviewing their claims and bills for accuracy and resolving any processing or billing issues with insurance companies and third party billing representatives. You will be expected to go above and beyond with every patient interaction and exceed their expectations. You will be working closely with our Healthcare Navigators and Virtual Navigators and report to a Healthcare Navigation Manager. This is a full time, fully remote position with flexibility to work between the hours of 8am-6pm EST Monday – Friday as well as rotational weekend coverage.

What success looks like

• • Efficiently responding to incoming claims and billing inquiries on a day-to-day basis with a commitment to hospitality, patient-centeredness, and excellence
  • Communicating with patients and third parties in adherence with Eden Health’s customer service standards and style guide and using clear, concise, and professional language
  • Engaging with insurance companies and external billing teams to verify that claims were processed accurately (and resolving the errors when they were not)
  • Act as a subject matter expert (SME) related to claims processing troubleshooting and resolution
  • Researching complex benefit and coverage questions, with an ability to simplify difficult concepts for our patients
  • Accurately documenting details of calls and steps taken to complete tasks
  • Providing timely communication and updates to patients
  • Proactively answering patients’ questions and providing information before they ask for it
  • Collaborating with other team members (including Healthcare Navigators, Virtual Navigators, and providers) when assistance or expertise is needed
  • Identifying opportunities for improving our workflows and resources
  • Escalating immediately any cases with any patient dissatisfaction or complaint to relevant team members to ensure the continuous improvement of the patient experience
  • Mentoring and coaching new team members as the team grows
  • Celebrating insurance navigation success stories and learning from patient feedback, thinking about each patient interaction as an opportunity for continuous improvement

What you will bring

• • 2+ years of experience in a Customer Service role
  • 3+ years of experience in a Claims Examiner or related role
  • Ability to work within the hours of 8am-6pm EST as well as rotating weekend shifts
  • Advanced understanding of claims processing procedures, from either a provider or payer perspective
  • Advanced knowledge of complex benefits
  • Experience advocating on behalf of customers
  • An obsession with delivering the highest quality customer experience and going above and beyond for customers
  • An interest in using technology to deliver tech enabled insurance navigation
  • Excellent verbal and written communication skills and strong attention to detail
  • A positive, professional, and empathetic tone with patients
  • The desire to be part of a fast-moving startup
  • Humor, humility and openness to being profusely appreciated as a hero by our patients
  • Ability to adapt to new information quickly
  • Ability to understand healthcare, insurance, and billing jargon. Ability to clearly translate and communicate complex information to our customers
  • Comfortable working independently and being part of a remote, distributed team

Why Eden Health

• • Remote first company and culture
  • Series C Healthtech startup with a mission-driven team that’s passionate about helping every person have a relationship with a trusted healthcare provider
  • Competitive salary and equity compensation package
  • Medical, dental, and vision insurance and commuter benefits
  • Positive, inclusive, supportive culture cheering you on your journey
  • Strong and quickly growing client base of America’s leading employers

The base salary range for this role is $49,600 to $62,000 and is determined based on experience, geography, and qualifications. The base salary is one component of the total compensation package, which includes equity, PTO, and other benefits. This position is salaried, non-exempt with overtime pay eligibility.

While the majority of Eden Health positions are remote-first, we are a company that values building trusted relationships. To achieve this we have programming and events which require us to be in person, including team and company-wide meetings. To ensure everyone’s safety, we require all employees to be fully vaccinated against COVID -19, subject to reasonable accommodations for medical conditions or sincerely held religious beliefs.

Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

ev.energy is a technology company on a mission to decarbonize transportation. Recently named “World’s Best Energy Start-up,” we are a erse and fully-remote team of 70 working on an industry-leading algorithm that obtains real-time data from utilities to charge electric vehicles with the cheapest, greenest energy available while supporting the long-term stability and resilience of the power grid. We are a Certified B Corp™ that operates a smart-charging algorithm that dynamically aligns EV charging with intermittent low-carbon electricity, reducing carbon emissions from grid electricity by as much as 70%.

Following a number of major contract wins, we are looking for a Customer Success Advocate to support the delivery and execution of the largest residential EV charging program in the United States. Reporting directly to the Head of Customer Success and working closely with the Head of North America and his team, you will offer front-line support to residential EV drivers enrolling and participating in two major utility programs in Hawaii and New York.

As part of an initiative to offer 24/7 coverage to our EV drivers across the world, the working hours for this role will be 1pm - 9pm Hawaiian time, Monday-Friday.

What will you be doing? 

• Helping our EV drivers enroll into managed charging programs programs, which involves connecting their vehicle or charger to the ev.energy mobile app. This will require you to be able to liaise between the utilities, our project managers and the EV drivers themselves using telephone and email communications channels
• Troubleshooting and resolving any issues that our EV drivers face as they participate in these utility programs, related to charging, data collection and incentive administration
• Calculating and administering any financial incentives owed to EV drivers on behalf of utilities, which we sometimes payout via PayPal, Venmo or Amazon gift card

What are we looking for? 

• Prior experience in a customer-facing role
• The ability to translate what people are saying and what they really mean
• Excellent communication, able to clearly communicate to multiple audiences, via e-mail and on the phone
• The ability to manage your workload proactively and consistently hit deadlines
• A team player, supporting your colleagues when you have the capacity
• Have an understanding of the electric vehicle sector 
• Passion about decarbonization and the green future we're creating!

If you don’t meet all of the above job requirements, please apply anyway! We would love to hear from people from all backgrounds and may be able to tailor the role around your abilities and experience. We value applicants from non-traditional backgrounds, startup or tech experience is not a prerequisite.

How will we support you? 

• Fully-loaded benefits, including medical, dental, vision and life insurance and a 401(k) 
• 24 days of paid leave per year, plus public holidays
• A brand new Macbook loaded with all the tools and software you need to work effectively
• Everything you need to work remotely, investing in your home working setup or paying for access to a co-working space
• Funded access to conferences and professional development trainings
• Twice-yearly career review cycles to fast-track promotions and career growth within ev.energy
• Quarterly flights and accommodation for our "team weeks" across the world

We are an equal opportunity employer and value ersity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are transparent about salaries internally - this role pays up to 58,600 USD per year as well as equity, 401k, health insurance and generous annual leave. 

• We have closed our series A round raising $18M led by a16z - read more about it here.

• We have doubled our team size from 20+ to 40+ in a quarter comprising of Pinterest, Asana, Facebook, and Uber alums.

• We handle millions of dollars of moves each month and we're on track to 10x in a single year.

• We have several customers paying us more than $x00k ARR.

• Provide exceptional & empathetic support to our customers through email, live-chat, and phone

• Leverage resources to navigate, troubleshoot, escalate, and solve customer concerns and system issues, while actively maintaining timeline expectations

• Skillfully balance time between competing priorities — assisting customers, troubleshooting issues, & working on projects

• Work cross-functionally and communicate clearly to help drive product and process improvements across teams, knowledge-base resources, and more

• Think outside of the box to develop creative support solutions that best serve our customers and their needs

• Incredibly curious and empathetic.

• You seek to understand the full picture from the customer's point of view. You're also willing to challenge this understanding every day.

• Adaptable and relentless.

• You understand that change is the only constant in a startup, and you embrace it.

• You are willing to run through walls to realize our vision.

• Articulate and well-accustomed to a client-facing role

• 1-2 years of experience in Customer Tech Support related role

• English fluence

• Phone & written communication experience is a must

• First 30 days:

• Shadow & Train - Goal is to get up to speed quickly

• Respond to minimum of 5 customers via written comms w/ assistance

• Compose a minimum of 1 Help Center article

• First 60 days:

• Accelerate - Become a fully ramped Support team member

• Review first QA Scorecards and begin tracking KPIs

• Begin contributing to CS Weekly and various team meetings

• Assign yourself as contributor to at least 1 org level project (CX Processes) work-stream

• Compose a min of 10 Help Center articles

• First 90 days:

• Excel - Contribute to key projects and impact customers

• After 90 days & KPIs

• Act as primary point of contact between Supermove and its customers throughout post-implementation phase

• Achieve a CSAT Score of 95%

• Average resolution time of 24 hours

• Achieve a QA Score of 90%

• Time to First Response of 60 Minutes

• Minimum number of tickets opened of at least 5 per hour

• Large amount of ownership within the first 3 months of joining.

• You will be introducing technology to the moving industry, an industry previously untouched by software. By working with our customer base, you will provide them more time, revenue, and speed – radically uplifting the entire moving experience for everyone in the world.

• You will directly influence the company's continued success.

ev.energy is a technology company on a mission to decarbonize transportation. Recently named “World’s Best Energy Start-up,” we are a erse and fully-remote team of 70 working on an industry-leading algorithm that obtains real-time data from utilities to charge electric vehicles with the cheapest, greenest energy available while supporting the long-term stability and resilience of the power grid. We are a Certified B Corp™ that operates a smart-charging algorithm that dynamically aligns EV charging with intermittent low-carbon electricity, reducing carbon emissions from grid electricity by as much as 70%.

Following a number of major contract wins, we are looking for a Customer Success Advocate to support the delivery and execution of some of our residential EV charging programs. Reporting directly to the Head of Customer Success and working closely with the Head of North America and his team, you will support our utility and CCA partners across the US as they launch and grow residential EV charging programs that help EV drivers save money while delivering tangible grid and environmental benefits.

What will you be doing? 

• Helping our EV drivers enroll into managed charging programs programs, which involves connecting their vehicle or charger to ev.energy and verifying their account details and eligibility. This will require you to be able to liaise between the utilities, our project managers and the EV drivers themselves;
• Troubleshooting and resolving any issues that our EV drivers face as they participate in these utility programs, related to charging, data collection and incentive administration;
• Calculating and administering any financial incentives owed to EV drivers on behalf of utilities, which we sometimes payout via PayPal, Venmo or Amazon gift card;
• Keeping our database of energy rates and prices up to date to make sign-up as simple as possible for our drivers;
• Improving our Customer Success processes as part of an agile team to help us scale across the globe.

What are we looking for? 

• Prior experience in a customer-facing role
• The ability to translate what people are saying and what they really mean
• Excellent communication, able to clearly communicate to multiple audiences, via e-mail and on the phone
• The ability to manage your workload proactively and consistently hit deadlines
• A team player, supporting your colleagues when you have the capacity
• Have an understanding of the electric vehicle sector 
• Passion about decarbonization and the green future we're creating!
• Someone based on the West Coast of North America

An awesome candidate will have: 

• A track record of improving customer satisfaction in multiple environments;
• The ability to empathize deeply with our customers and explain their needs to the rest of the team;
• Excellent communication skills, communicating well to all audiences and fine-tuning their tone of voice, vocabulary and medium to suit the occasion;
• A well planned and managed personal workload, supporting your peers, finding opportunities to optimize, and managing upwards when more capacity is needed;
• EV knowledge and insights into the latest trends in the industry, such as when the next car is coming out, or who the best energy supplier is for EV drivers.
• An understanding of US utilities and how they operate

If you don’t meet all of the above job requirements, please apply anyway! We would love to hear from people from all backgrounds and may be able to tailor the role around your abilities and experience. We value applicants from non-traditional backgrounds, startup or tech experience is not a prerequisite.

How will we support you? 

• Fully-loaded benefits, including medical, dental, vision and life insurance and a 401(k) 
• 24 days of paid leave per year, plus public holidays
• A brand new Macbook loaded with all the tools and software you need to work effectively
• Everything you need to work remotely, investing in your home working setup or paying for access to a co-working space
• Funded access to conferences and professional development trainings
• Twice-yearly career review cycles to fast-track promotions and career growth within ev.energy
• Quarterly flights and accommodation for our "team weeks" across the world

We are an equal opportunity employer and value ersity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are transparent about salaries internally - this role pays up to 58,600 USD per year as well as equity, 401k, health insurance and generous annual leave. 

Our mission is to transform the way online learning experiences are created, managed, and delivered on a global scale. Our goal is to become the premier enterprise platform for organizations who need to train and engage with their customers. We are a fast-growing tech company --  a people-first organization with a flexible, fun, hard-working environment.

We are looking for a rockstar Principal Customer Success Manager (P-CSM) who is excited to be the face of Thought Industries to a portfolio of customers. As a Principal CSM, you will be responsible for building strong customer relationships by becoming a trusted advisor and owning the success of the overall post-sales partnership and expansion. You will be responsible for driving customer outcomes while demonstrating the value (return on investment) for our customers; onboarding, adoption, expansion and renewals are key performance indicators for success. 

To be successful in this role, you must be passionate about customer success, be a team player, have outstanding collaboration skills with the ability to think both critically and laterally. You must be able to cope with shifting business priorities and be able to prioritize tasks appropriately and quickly.

Responsibilities and how you will make an impact:

• Successfully manage a portfolio of our top enterprise customers and prioritize amidst multiple competing priorities, escalations, and deadlines

• Act as a trusted advisor to the customers to drive product adoption and ensure they leverage the platform to achieve agreed upon operational priorities, leading to full business value.

• Develop a deep understanding of customers’ unique business needs and challenges and identify and manage any internal resources necessary to realize the client’s goals

• Agree on business objectives and goals with customers to build measurable success plans, set cadence of communication to deliver ROI and operational reviews.

• Develop dynamic Success Plans and Value Maps that will demonstrably deliver on customer expectations and manage exceptions

• Build strong customer relationships that can help uncover any concerns and ensure satisfaction

• Conduct BiAnnual Executive Business Reviews (EBR) to ensure the customers business objectives are accurately measured and tracked.

• Act as an advocate for the client, within the business model of TI, and bring back structured requests or feedback to the appropriate internal team. Leverage internal business relationships and processes to resolve concerns and enhance the customer experience.

• Manage expectations regarding product roadmap/product requests

• Identify early warning signs of risk and establish internal action plans to address customer concerns

• Become an expert of the ins and outs of the TI platform and its capabilities in order to consult with clients and help them to achieve their unique goals.

• Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews.

​​​​​

• 5+ years of experience in a tech SaaS company, preferably as a CSM

• 2+ years of experience as a Senior/ Principal Customer Success Manager in a SaaS company

• Be comfortable managing the renewals as well as upsell processes, including negotiations. 

• Ability to multi-task and independently handle and with excellent follow up

• Excellent interpersonal skills and the ability to guide change and motivate various stakeholders, supported by good communication, presentation, and influencing abilities

• Tech-savvy, adaptable, and comfortable with frequent functionality updates

• Ability to speak to technical details and business strategy in the same conversation

• Proven ability to establish and build effective working relationships, including successfully bringing calm to a tense situation

• Customer-first mentality; ability to empathize and build positive client relationships

• Comfortable working independently, but also an excellent team player

Preferred Experience

• Experience with E-Learning and/or Learning Management Systems

• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value

• Expert organization, project management, and time management skills

All your information will be kept confidential according to EEO guidelines.

Thought Industries does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at Thought Industries are based on merit, qualifications, and abilities.

Call Center Experience Specialist – Remote

Remote

About Thriveworks

Thriveworks is a membership-based, national mental health organization with a mission to help people live happy and successful lives through increased access to Mental Health Services via Telehealth, In-Person, and Tele-Psychiatry. We’ve grown to 40+ states and over 350 locations, nationally.

We’re transforming our Contact Center by building a culture of service excellence through a client-centric redesign of our support roles with new technology, amazing training, new leadership, and increased compensation!

Compensation: $17.50

Call Center hours: Monday- Friday 7:00am-9:30pm. Saturdays 7:00am-6:00pm, and Sundays 8:00am-5:00pm, EST

Key Responsibilities

• This is a full-time remote position.
• On average you will handle 50-60 calls per day, with 65% first call resolution
• Handle each interaction with empathy and compassion to foster exceptional client satisfaction
• Provide best in class customer experience using Thriveworks service model-RISE
• Act as a subject matter expert by providing detailed information on all of Thriveworks services and other related inquiries
• Ability to document proficiently in a fast-paced healthcare environment
• Navigate multiple systems, programs, and applications while creating a dynamic customer experience
• Direct calls to appropriate departments for further resolution, while setting clear expectations for clients on the next steps
• Protect patients’ rights by maintaining the confidentiality of personal and financial information (Adhere to HIPPA laws)
• Work collaboratively in an ever-changing team-oriented environment
• This position requires flexibility with your schedule, including evenings and weekends

Qualifications

• 1-3 years healthcare experience
• 1-3 years call center experience
• Bachelor’s degree preferred or will take equivalent work experience
• A firm grasp of web-based billing software or Electronic Health Records
• Excellent verbal and written communication skills
• Professional acumen through action and communication
• Must be able to learn new concepts and processes quickly
• An above-average aptitude with internet/computer use
• Ability to multitask by accessing computer information and using various systems simultaneously.
• Energetic, upbeat, and friendly with a positive attitude
• Critical thinker with advanced problem-solving skills
• Must be very detail-oriented
• Self-driven attitude and ability to work well independently
• Solid work history and transferable skills
• Experience in high-pressure environments
• A commitment to changing schedules outside normal work hours, including weekends
• Omnichannel experience is a plus

Career Progression

Potential career path at Thriveworks:

• Team Lead
• Analysts
• Supervisor

Benefits

• Thriveworks is growing, so a true career path is at your fingertips
• Be a part of a erse and progressive organization
• Brand pride, you truly are helping people
• Team environment
• 401K with 3% employer match
• Paid Time Off
• Healthcare, Dental, Vision, and life insurance benefits after 30 days of employment – additional coverage options available such as Short-Term Disability, Long Term Disability, Group Accident Insurance
• Professional EAP program (6 free counseling sessions!) for team members & household
• Professional development & advancement opportunities

Tier 2 Customer Care Agent

Remote

About FuboTV:

With a mission to build the world’s leading global live TV streaming platform with the greatest breadth of premium content and interactivity, FuboTV Inc. (NYSE: FUBO) aims to transcend the industry’s current TV model. FuboTV operates in the U.S., Canada, France and Spain. The company also has a growing engineering center in Bangalore, India that is developing strategic product and technology features for the global Fubo platform.

We’re rapidly growing in employees, subscribers, content offerings and awards including being ranked highest in Customer Satisfaction among Live TV Streaming Providers by J.D. Power. Which means we need your help taking us to the next level.

FuboTV is committed to excellence through ersity, which involves attracting talented people from erse backgrounds and traditions. We encourage everyone to apply.

FUBOTV’S HEADQUARTERS ARE LOCATED IN NYC, BUT THIS WILL BE A REMOTE POSITION

Who we are looking for:

We are looking for a Tier 2 representative to deliver world class technical support and build customer satisfaction and loyalty by troubleshooting all inquiries regarding FuboTV products over the phone and online. We need a resourceful and attentive inidual who can make the best use of all tools and technologies to help resolve customer service issues. The ideal candidate will be expected to complete ongoing training to stay abreast of product, service, and policy changes that will be relevant to our users. The candidate will also provide effective and timely resolution of a range of customer inquiries and should strive for a one-call resolution of customer issues.

Education and Technical Requirements:

• High school diploma or GED equivalent
• Above-average knowledge of tech-related elements (i.e. Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)
• Experience handling technical support and have the ability to perform advanced troubleshooting steps
• Excellent interpersonal skills
• Ability to identify and meet customer’s needs and requirements
• Exceptional phone and customer service skills
• Punctual, regular, and consistent attendance is required

Knowledge, Skills, and Abilities:

• Excellent telephone etiquette, verbal, and written communication skills
• Must be self-motivated with a demonstrated ability to work independently in a fast-paced environment
• Ability to establish and maintain effective relationships with customers
• Strong team and interpersonal relationship skills conducive to team development
• Ability to work independently, make judgment decisions and demonstrate consistent follow-through
• Very strong written and verbal communication skills are required
• Creates and maintains customer loyalty by serving customers above and beyond their expectations
• Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times

Other Requirements:

• Must be available for weekend (Saturday & Sunday) hours
• Most Call Center employees work on a shift basis, and as such will be required to periodically rotate shifts and regular days off
• All customer satisfaction representatives must be willing to work all shifts, overtime, holidays, and emergency shifts as required

Perks & Benefits:

• FuboTV provides a highly competitive compensation based on experience and market standards.
• Robust benefit package including Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
• Free Premium FuboTV Account
• Health and Wellness initiatives
• Unlimited PTO days and regular company-wide activities.
• FuboTV’s main Headquarters are located in Midtown Manhattan.
• FuboTV is an e-verified company

FuboTV’s minimum base pay for this role is $19 per hour; maximum base salary for this role is $19 per hour. Additionally, this role is eligible to participate in FuboTV’s unlimited PTO and a full range of medical benefits. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations.

IOV Labs is looking to hire a Customer Success Agent to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

BitGo is looking to hire a Client Service Associate - Prime Brokerage to join their team. This is a full-time position that can be done remotely anywhere in US - East Coast.

We are an ambitious, forward thinking startup on a big mission! We’re not only changing the pet market, we’re also reshaping the way the ecommerce experience should feel - human, personalized, seamless & beautiful. We are backed by international investors and considered one of Europe’s Top 100 Startups by Wired.

THE CUSTOMER SUCCESS ROLE

We're creating a loved brand in Europe and this is where your story starts!

You will contribute to the high-quality standards of our Spanish market, being a customer hero and wowing them on all support channels we own - Chat, Facebook, Instagram, Email and Phone.

Specifically, we expect you to:

• Act as a Barkyn ambassador in all customer interactions, being true to our brand values and friendly tone;
• Be accountable for a seamless and human end-to-end customer experience;
• Interact with customers via chat/Email/phone conversations to provide information and assistance;
• Use computer systems to track, gather information and/or troubleshoot customer issues.

Mandatory:

• Spanish Native with English fluency;
• Perfect writing skills;
• Customer-centric attitude.

Brownie points for:

• Degree in Communication, Marketing or related area;
• Social media know-how;
• Dog owner.

Our Perks

• Full remote environment - Work from Any and Everywhere;
• Birthday Day Off - So you can spend your Birthday as you wish;
• Self Development Package - So you can become the Best Self you can Be;
• Health Insurance - We genuinely care about your Health;
• Food Discounts - Discount in Barkyn Plans;
• Pet Parental Leave - 5 days paid leave to welcome a new dog into the family;
• Think Week - One Week off fully paid to think
  And much more for our Barkers!

We're building the community of early adopters that pioneer the usage of Glo. As much as possible, they'll purchase things with Glo rather than USD, EUR, etc. As they do this, we're able to generate and support the basic income for people who live in extreme poverty, which is going to be very exciting. 

Building community at Glo is going to be unlike anywhere else. We're sparking a social movement of people who use Glo as a currency because they want to see the number of basic income recipients going up. Unlike most stablecoins, no one is making money here (except the basic income recipients of course). The reason we're collectively brute-forcing this currency into existence is because it's our best shot at enacting a scalable basic income. 

The fundamental way for people to get involved is to use Glo as money. Convert some percentage of your monthly income into Glo; try to purchase things with it. In the beginning, this will almost be a hobby—few places will accept Glo and payment infrastructure will be meh. But by pioneering Glo usage, the community creates an incentive for payment providers to start supporting Glo and for merchants to accept it. 

Eventually, paying with Glo becomes just as easy as any other method. At that point it's an ethical choice, akin to driving electric or eating less meat. If you're pro basic income and want a fairer economy, pay with Glo. Beyond using Glo themselves, iniduals can contribute in big and small ways to drive Glo adoption and demand.  

We're looking for a strategic Head of Community manager to;

• Design and execute on the various ways to get involved 
• Define, drive and evaluate success metrics of the Glo community
• Shape the culture and systems of our community 
• Figure out the right cadence, style and media of progress communication 
• Connect the rest of the team to the community in the most effective way

You'll be able to set this up from the start and scale it globally. As Glo grows, you'll build out the community team and scale this into a broad social movement. 

• Have a track record of strategically designing, running and scaling a community
• Feel at home within the crypto, open source, effective altruism, or other relevant internet communities
• Are scrappy, pragmatic, self-starting, strategic
• Have a spidey sense for community sentiment and opportunities
• Are effective in leading the rest of the team in their interactions with the community

No need to check all of these boxes! If you resonate with some of these, we'd love to talk.

• Design, grow and manage a global movement of Glo advocates
• Create the environment in which community members can feel true belonging, involvement and ownership
• Build the community team
• Set up and run community communication platforms
• Design commitment slopes, funnels and involvement programs 
• Design and implement periodic communication around growth and success
• Work with marketing to set up growth campaigns
• Work with the economics team to run initiatives that solve bottlenecks for Glo adoption and demand
• Work with the whole team to make sure we're connected to the community

• Full remote—live your life the way you want to
• An amazing offsite week every 3 months, somewhere around the globe
• Competitive salary (but no stock options or pre-mine—we're a non-profit)
• High end gear of your choice
• Unlimited PTO and birthdays off
• Generous benefits tailored to your locale (e.g. health insurance/pension/401k)
• Access to conferences and events

• Help create the world's first global basic income
• Work on crypto (stablecoin) that's useful and good for the world
• Very high-impact work—you'll be one of Glo's first employees
• Fast-paced trajectory—we're well-funded and aim for massive mainstream adoption
• Non-profit with startup mentality—our founding donor, Sid Sijbrandij, led Gitlab from zero to $15 billion IPO
• The adventure of a lifetime—solve never-done-before problems in finance, tech, growth and many other domains

Glo is a nonprofit startup striving to end extreme poverty. We are a global team of computer scientists and economists that combine academic rigor with a startup mentality. Please see the following resources for more information. 

• See website
• Browse team members on LinkedIn
• Read our WIP whitepaper 
• Dive into our videos on YouTube

What this is all about

We are a global company focused on developing the best fulfillment & delivery technology in the world. We provide leading retailers such as Walmart, Falabella, and HEB with advanced software solutions to conquer the eCommerce market through flawless operations.

Our technology is designed to operate at a large scale, driving cost efficiencies and providing the most delightful digital customer experience, in line with the best providers in the world. We strive to help traditional retailers take on the digital world in just a few days.

Instaleap has been growing fast over the past two years despite its (at the time) nearly sole product focus. With what is now a leading technology and distinguishing product in the space, it’s time to scale our growth efforts.

Profile

What we bring to the table

• A growing organization with beautiful (remote if desired) positions and possibilities for personal development
• A challenging job that’ll be at the core of our growth ambitions
• Paid time off (PTO) for 25 days
• Rock solid onboarding that’ll set you up for success in your job
• Mentoring and coaching by experienced SaaS leaders can help you elevate your career
• Monthly online events with International Team
• Educational budget to support your studies or language courses
• Flex schedule and remote first culture - We are a global team & we trust in your commitment and abilities.

Your SuperPowers

• High customer service focus.
• Passion for leadership and innovation
• Customer-centric thinking

What would you do?

• Responsible for properly delivering the support service, and ensuring the agreements established with our customers.
• Stabilize, Monitor, and Ensure the objectives and goals of the Support team.
• Ensure that the support team has the performance, tools, and work environment necessary for the proper delivery of the service.
• Create, Execute Strategies oriented to service improvement.
• Innovate solutions, and alternatives focused on providing the best SaaS support service in the world.
• Maintain constant communication with Product and Engineering, ensuring response times and requirements resolution.
• Lead the Support team, supporting the growth and career plan of the people.

Your experience has been shaped by the following:

• Almost 5 years leading services areas.
• Knowledge in ITIL or process creation.
• Having executed innovation projects
• Leading teams of at least 10 people.

*All applicants must reside and perform this job in Mississippi*

Join Dynata's Virtual Call Center and earn extra cash!

We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions. No sales or collections involved!

Come Join Our Team

· Base wage of $10/hr.

· Flexible part-time personalize schedules within company operating hours

· We will train the right candidate

Requirements:

· Ability to read and speak clearly

· Ability to handle difficult calls in a professional manner

· Must be able to work within the hours of 4PM-11PM CST

· Must be 18 years or older

· Ability to provide own equipment (laptop, headset, etc.)

· Have a dedicated, quiet working space that is free of distractions to conduct business

Equipment Requirement

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other recommended requirements for this position:

• Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS
• 8 GB of RAM
• Quad Core Processor
• Most recently updated version of Chrome browser
• Ability to download software to the computer
• A personal email address capable of receiving files
• 10 Mbps download internet access speed
• Direct plug in wired access to the data connection
• Direct plug in access for power for computer or laptop
• USB or other WIRED headset with mic (No Bluetooth)
• Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection

You may have success using a computer with different components, but the above list is what we have tested and verified will work best.

Join the Dynata team today!

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the ersity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity

Grow Progress helps some of the largest progressive causes and consultants change the minds of more people.

We’re looking for someone who wants to be part of a team that’s pioneering a new approach to persuasion: giving our customers the power to persuade more people based on how they think — not just how they look.

If you want to make a big impact by spreading a new approach to persuasion, we hope you’ll apply.

• We’ve built powerful software that offers our customers unprecedented access to run scientific message tests quickly and affordably, so they can unlock the most effective messages. This capability powers campaigns, causes, and companies that make the world a better place. We currently work with many of the biggest Democratic pollsters, marketing agencies, advocacy groups, and labor unions in the country.

• Grow Progress gives our customers the power to persuade more people by tailoring their messages to match each audience member’s identity. We help customers harness the latest persuasion science to create messaging that’s typically 200% to 500% more effective than their existing ads. We do this by predicting which personality traits and values are most important to each inidual based on their digital footprints.

• We’re a team of experienced campaigners and data scientists who are obsessed with harnessing the power of evidence to make social good advocates more effective. We’re ambitious, efficient, low-ego, and we like to make each other laugh.

Your primary responsibility will be to serve our clients to drive adoption and growth of our software products. Our message testing technology is transformative and popular with customers but there is so much more we can do to help our customers better integrate it into their strategy and operations. You’ll develop an understanding of customer needs and processes, build relationships, and work directly with them to help them use our tools and recognize the value. You’ll work closely with our business development, data science, and project management teams to grow customer platform usage. You’ll ensure the voice of our customers is reflected in our priorities and our products.

Demand for our product and services has been growing quickly, so we expect there to be an opportunity for you to grow on the job and try new things. As a fast-growing startup, we have a variety of additional operational and client facing needs where there’s additional opportunity for learning and for leadership.

As part of our team, you will:

• Develop and manage client portfolios from onboarding to renewal

• Take an aggressive and growth-minded approach to serving our customers

• Promote the value of the product and upsell services and products

• Support customers in setting up well-designed message testing experiments in our platform and help ensure our customers have a clear understanding of their results

• Build institutional knowledge by documenting project best practices, pit falls, etc.

• Conduct customer interviews and deliver insights to our Product team

• Advocate internally for customer needs

• Pinch hit as a product marketing manager to help communicate with customers en masse about new features and products

• Everything else. It’s a startup!

• 3-5 years working in software Customer Success with a track record of driving customer results

• Passion for and experience with campaigns, advocacy groups, and survey research

• Experience managing client projects

• Excellent verbal and written communication skills, especially in communicating quantitative results clearly to non-technical audiences

• Strong time management and organization skills, with the ability to handle multiple work streams and stakeholders with minimal supervision

• Proactive mindset, anticipating what will be needed rather than requiring direction

• Enjoy switching contexts and juggling multiple projects across multiple disciplines

• US work authorization

• Progressive values and an interest in politics

• Knowledge of best practices in political science or psychology

• Familiarity with online survey platforms, market research tools, or market research vendors

• Ease with digital marketing and social media advertising platforms

• Experience creating slide decks and/or data visualizations for clients

Our culture is fun, fast-paced, and focused on evidence. We aim to cultivate an environment where creative hypotheses and evidence drive our decisions rather than just anecdotes, and where everyone feels comfortable contributing ideas — even if it’s on a topic outside of their expertise. We work hard to get smarter together by giving each other feedback that’s direct, actionable, and respectful. We’re deeply motivated by the work we do and committed to using this technology ethically, so we’re looking for teammates who feel the same way.

We’re an equal opportunity employer committed to building a erse company. Qualified people of any race, ethnicity, culture, age, sex, gender identity or expression, sexual orientation, social class, marital status, religion, veteran status, or disability status are strongly encouraged to apply.

Salary Range: $63,000 – $90,000 annual salary commensurate with experience, plus equity. Company benefits include a company-sponsored health insurance plan (also dental and vision coverage), a flexible PTO plan, and a 401(k) with employer matching, among others.

Location: Washington, DC or Remote

To Apply: Fill out the form at the link below. Applications will be evaluated on a rolling basis. Please note that if you email your resume to our team directly or apply through a different site rather than applying on our job site, you may not be considered for the position. No recruiters, please.

Product Support Specialist I (Events Support)

Remote, US

Classy helps nonprofit organizations increase their impact by creating outstanding giving experiences. Our best-in-class suite of online fundraising solutions help millions of people amplify their support for the causes they care about. As an independent subsidiary of GoFundMe, we are a global leader in modern giving across B2C and B2B, crafting new opportunities to reach more people and organizations across the world. Since 2011, Classy has powered tens of millions of donations from over 190 countries and raised over $4 billion for social good.

About the role:

Classy’s Customer Care Team is looking for an enthusiastic Event Care Representative to create delightful and valuable interactions for non-profits on our fundraising events platform (Classy Live). You will play a critical role in helping nonprofits across the country make the world a better place through timely technical product assistance before, during, and after their fundraising events. You will also serve as the voice of Classy’s brand, building rewarding relationships that keep customers engaged and enthusiastic.

The ideal candidate displays emotional intelligence, curiosity in the face of challenges, and is adaptable and resilient. If you love being part of a fast-paced, collaborative SaaS support team that genuinely cares about nonprofit organizations and their missions this is a role for you. We go above and beyond to advocate on behalf of our clients across Classy and to ensure a world-class product and support experience.

What you’ll accomplish:

• Become an expert on Classy Live, our state-of-the-art SaaS solution for non-profit fundraising events, and understand how nonprofits use the platform to create an impactful experience for their donors to unlock their generosity.
• Use Salesforce CRM to answer customer questions via email, voicemail, and live chat.
• Answer questions from a wide range of nonprofits about Classy Live, including How do I? questions, technical troubleshooting, and billing inquiries.
• Escalate product issues and feature requests to our technical support engineers.
• Support internal Classy teams with answers to product questions on internal channels.
• Provide day-of/night-of event support remotely or in-person on weekends or evenings for 10% of your responsibilities (may increase to 30% during peak seasons).
• Travel to a non-profit fundraising event and interact with customers in-person. Estimate: 10% of responsibilities (may increase to 30% during peak seasons).

What you bring (Required):

• Exceptional oral and written communication. Must communicate effectively and genuinely across email, live chat, video calls, and social channels.
• World-class organizational skills. Thrive in a world where you’ll balance customer questions, competing priorities, and complex assignments with many moving parts. Must effectively manage ongoing email cases, multiple chats, internal and customer meetings, and upkeep a calendar.
• Strong emotional intelligence. You can read each customer, empathize with their unique challenge, and adapt to deliver world-class experiences. You are also in tune with navigating your own emotions in times of challenge, change, and crisis.
• Proactive and process-oriented. When a process or answer does not exist, you are resourceful and proactive in creating new, scalable solutions.
• You do your best work as part of a team. You thrive in a highly-matrixed environment and love to support and collaborate with your teammates and other departments across the organization.
• Adaptable and Resilient. Able to focus on opportunities and solutions in the midst of supporting a product that is constantly growing and evolving. Resilient in the face of challenges that are difficult to solve or don’t have immediately clear solutions.
• Coachable. Hungry to grow and improve, with openness and curiosity when presented with feedback (both positive and negative) from customers, teammates, and managers.

What would be awesome to have (preferred):

• Experience in the professional events space. Event planning and execution comes with unique challenges. Your expertise will greatly improve your ability to empathize with customers and improve our team’s overall decision-making.
• Experience working in or with nonprofits. If you already have a deep understanding of the unique challenges that nonprofits face, we want to hear from you.
• Experience in a customer-facing role. Interacted directly with customers in a previous role, whether face-to-face or virtually.
• Experience using a CRM. Salesforce preferred, but experience with any CRM system is a bonus.

Why you’ll love it here:

• Market competitive pay
• Rich healthcare benefits; including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company.

Dedication to Diversity

Classy is working toward building a more erse and inclusive environment that is representative of iniduals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

BotsCrew is looking for an experienced Account Manager to join our team.

You will act as a client advocate and work with internal departments to ensure that client needs are understood and satisfied. You may assist with making sales, handling client complaints, collecting and analyzing data, and improving the overall customer experience.

What will you do?

• Help customers achieve their business objectives;
• Communicate with clients to understand their needs and explain product value.
• Build relationships with clients based on trust and respect.
• Track and analyze project results.
• Discover new business opportunities.
• Create an account development strategy.
• Participate in pre-sales and discovery sessions.
• Collaborate with internal departments to facilitate client need fulfillment.
• Collect and analyze data to learn more about consumer behavior.
• Maintain updated knowledge of company products and services.
• Resolve complaints and prevent additional issues by improving processes.
• Identify industry trends

What will you get?

• 20 working days of paid vacation plus 5 days of paid sickness;
• Flexible work schedule and excellent work conditions;
• Competitive salary;
• Remote work with an opportunity to visit the office (Lviv);
• The war in Ukraine hasn’t impacted our performance and salary reviews. Please, follow us on Instagram to know more about how BostCrew takes part in helping our Ukrainian community;
• Compensation for your medical expenses. Also, we cover the first steps toward your mental health (first sessions with a psychologist, art therapy, or mental health apps);
• Events with psychologists, and experts from different fields;
• PDP creation and guidance from our mentors;
• We help with transit to the western part of Ukraine or abroad;
• We have different compensation options (partly/full price) for your education: work-related courses, training events, English courses, and thematic workshops;
• Game evenings in Zoom where we play quizzes and online games.

BotsCrew donates all its profit to the Come Back Alive organization, that’s why some of our benefits aren’t provided during wartime. But we will bring them back as soon as Ukraine wins.

• Compensation for your hobbies;
• Active team buildings: carting, rope-jumping, buggy driving, rafting, and many more.

Why BotsCrew?

First — BotsCrew is a company full of great people that follow the same values. Read more about how we act during challenging times like COVID-19 and russia-Ukraine war.

Second — BotsCrew is a global leader in the Chatbot Industry. We are trusted by Fortune 500 companies like Samsung, Honda, Virgin, Mars, etc.

Our chatbots have proven their effectiveness, bringing clear ROI to our customers.

Target markets — USA, UK, Canada, Australia, Switzerland, and Germany.

By joining our team, you’ll have a chance to work closely with professionals in global Fortune 500 companies.

And since as a company, we now donate all our profits to the needs of Ukraine, you’ll have a direct impact on that too!

Apply and begin your new adventure now.

• 2+ years of experience in Account Management/Sales at IT company;
• Advanced English;
• Experience working with international clients/teams and passion for exceptional customer service;
• Exceptional verbal and written communication skills;
• Ability to collect, track, and analyze large amounts of data;
• Adaptability and strong problem-solving skills;
• Excellent active listening skills;
• Ability to build rapport and collaborate with others within the company and externally;
• Understanding of consumer behaviors and industry trends;
• Extensive, accurate product knowledge;
• Data-Driven Mindset & Creative Thinking;
• Customer-First Mindset — their success is your success, and the more you can invest in their needs and goals, the more successful you’ll be in this position;
• Proven record of achieving the business goals of your clients.

Graphite is a boutique digital marketing agency that builds scalable growth engines for consumer technology companies such as Ticketmaster, MasterClass, BetterUp, and Honey. We specialize in search engine optimization (SEO), content strategy, mobile app growth, and conversion optimization. We are a fully distributed team that is dedicated to creating an environment where you do the best work of your career. With headquarters in San Francisco and team members across the US, Canada, Latin America and Europe, we are ready to welcome our next team member.

We’re looking for a remote Customer Success Representative who will be responsible for client retention by guiding new clients on how to use our tools while ensuring client satisfaction. This role will require you to be organized, detailed, tech-savvy, resourceful, creative, and naturally inclined towards client support. The ideal candidate is eager to be the best at what they do; obsessed with learning and developing new skills, feels comfortable taking full ownership of projects and is used to working in a performance-driven environment while cultivating a strong sense of team and collaboration.

What you’ll do

• Acknowledge and resolve client complaints and inquiries

• Build sustainable relationships and trust with client accounts through open and interactive communication

• Build expert-level knowledge of our product inside and out to onboard new clients and provide feedback

• Understand and anticipate any potential roadblocks by offering solutions and/or recommendations both internally and externally

• Act as the voice, support and knowledge resource for all clients

What you’ll need

• 3+ years of experience working in a client facing role, ideally with US clients

• English proficiency (verbal and written)

• Excellent written and verbal communication skills

• You are highly detail oriented and organized, with the ability to effectively prioritize and multi-task with a focus on client engagement and retention

• Experience working within a B2B SaaS environment

• Strong knowledge of software like Google Suite and HTML

• You are tech savvy and genuinely curious by nature

• You are passionate about helping others and expertly solving problems

• You are a self-starter who is motivated, driven and hungry to learn and can provide solid examples of how you have achieved results while balancing ever changing priorities

• You are an expert at building and maintaining both relationships and expectations

How we’ll help

Graphite’s mission is to create an environment where you build the best work of your career. In order to facilitate this, we provide:

• Process As Needed - We view process as a way to empower better work, not as a series of dogmatic rules. We develop the best internal processes as we do products - through iteration, measurement, and continuous improvement.

• Autonomy - We trust you to be excellent at what you do. We will provide as much support as needed when needed, but no more. You will have autonomy and agency to drive projects forward, and own decisions and outcomes.

• Flexible Work Environment - Everyone’s optimal work style is unique. We operate as a distributed team across the US, Canada, Latin America and Europe. We optimize for productivity and performance, not time spent in an office. Help us build an optimal work environment that fits you as an inidual.

• Compensation - We want to work with the best people in the World and compensate accordingly.

• Vacation & Time Off - In order to be the best version of yourself, you need time to recharge. We offer flexible PTO. Take the time when you need it.

• Benefits - We will ensure you have quality health care coverage and opportunities to further your education.

Graphite provides equal employment opportunities to all qualified iniduals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information or any other protected classification.

Bilingual (French/English) Customer Support, Response Specialist – Remote

Category

Customer Service/Support

Why Working Solutions

Looking for a flexible gig you can do from home? Join our team of Customer Care PROs! We’re looking for friendly and attentive independent contractors to assist Driver Assistance Program customers with delivery of safety services such as Emergency Assistance, Automatic Collision Notification, Hands-free Destination Assist, Stolen Vehicle Locator and more.

We are looking for contractors who are only English speaking as well as bilingual contractors who are also fluent in Spanish and/or French.

Why join our WooHoo! Crew? There are many perks to contracting with Working Solutions!

• Work from home
• No hassles of commuting
• Schedule your own hours
• Work when it’s convenient for you
• Gain experience in different industries
• High pay rates

Contractors may work from the U.S. (except CA, NY, PA, WA) or Canada on this client program, and all contractors must successfully pass a background check to represent this client.

Overview

Contractors will listen carefully and evaluate each caller’s situation to provide appropriate solutions in order to see each call to resolution. Calls can involve issues as simple as mapping and navigation to calls of an emergency nature. Contractors must exhibit a high degree of caring and empathy on each call, and be able to handle stressful situations in a calming manner.

Schedule

• Flexible schedule opportunities – you schedule your hours!
• Client hours of operation are open 24×7
• This client is looking for Contractors who can provide 20+ hours per week on this program

Compensation

• Bilingual contractors will earn a rate of US$0.31 per customer interaction minute with a 48 minute minimum guarantee.

• Bilingual contractors can expect to earn an equivalent of US$14.88 – $18.60 per hour.
• The contract rate for handling customer interactions in English only will earn a rate of US$0.28 per customer interaction minute and are guaranteed a minimum of 45 minutes per available hour.
• Contractors on this program assisting in English only can expect to earn an equivalent of US$12.60 – $16.80 per hour.

Required Skills

• Caring, sympathetic and helpful demeanor
• Strong customer service skills, including active listening
• Multi-tasking to find answers while on with customer
• Ability to react and respond decisively in emergency situations
• Ability to reassure, control and diffuse emotional and/or difficult calls
• Prior experience with driver assistance programs is a bonus, but not required
• Contractors on the bilingual queues will need to be fluently bilingual in Spanish and/or French

Tech Requirements

• Quiet, uninterrupted environment during all working hours
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection to be used during tech setups, while attending education classes and while working
• Windows 10 or Windows 11 operating system must be used
• Valid antivirus software installed, running and up to date
• Wired USB headset with microphone (Gaming headsets not accepted)
• Contractors must have a smart phone, Android tablet or iPad and be willing to install an authentication app related to program work.

**Full PC requirements are listed at https://jobs.workingsolutions.com/faq/

Important Information

At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our WooHoo! Crew, you’ll have access to apply to several contracts exclusive to Working Solutions independent contractors.

With Working Solutions, you work when it’s convenient for you. Our contract hours range from 15 to 40+ hours per week and you can select the hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media and love to engage people, you are our person. You were born to communicate in different ways and having fun to create engaging content. You should totally be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

We are one of the world's technological leaders in the field of blockchain - web3 development platform that provides infrastructure and a unified framework for over 45 blockchain protocols, allowing any developer to build apps with no previous blockchain experience. Currently Tatum serves over 100,000 customers globally. We are remote-first company, taking care of our people from all around the world. Let’s work together.

• Organize and participate in events to build community and boost brand awareness
• Participate in engaging people by educating and making them knowledge carriers
• Create topics and projects with defined purposes and engaging community
• Monitor and report on feedback and reviews
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Build relationships with customers, potential customers, industry professionals and journalists
• Liaise with Development and Sales departments to stay updated on new products and features

Requirements

• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series etc.)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent writing skills
• Hands on experience with social media management for brands
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask

Benefits

• Work from anywhere - Most of our team works remotely. Nevertheless, you are also always welcome in our office in Brno or London
• Flexible hours - Work whenever it suits your personal schedule. For most positions, we don't have any fixed hours
• 25 days off

Ready to hop on our fast train to the future? Become a #Tatumer! Feel free to contact us with your resume or a link to your LinkedIn profile. We would love to show you w who we are, and how we do things.

Who are we looking for? A Facebook Ads professional who wants to move in their career and gain new experience while working with the biggest e-commerce clients in the US.

Where? Fully Remote in Brazil

When? On mutual agreement

About the role

• The Brazil team has 4 CSMs who cover onboarding, auditing and supporting existing clients while the Sales team covers closing new deals
• The team is very supportive, helpful, and collaborative and you would take care of our bigger e-commerce clients in the US
• You can expect to help our clients with onboarding, strategies, audits, and creative ideas to perform well
• The role has a big potential for growth, to help you learn more about digital and product marketing and management

Who we are looking for?

• We expect you to have 3-5 years of experience in managing/overseeing and/or executing Facebook Ads
• Native English communication is a must with real-life Business and Cultural experience in the US market (you will be aiding the success of our clients in North America)
• You will be working remotely with us so we expect you already have the home office setup ready
• Self-starter and can work independently and with a team

Why should you join us?

You would join the company in a very exciting time when it's ready to scale up and bring you many opportunities to learn and grow. We are also ready to onboard our first clients in the US. The team is very supportive and loveable so you would also win a bunch of very good colleagues and maybe also close friends. And the company itself is well-known for its great people and professionals while supporting education and learning.

Work culture

We welcome new ideas – collaboration, discussion, and constructive debate are appreciated!

Great, friendly team and managers – one of the best things in our company.

Autonomy – we trust each other and expect to be self-driven, proactive, and self-motivated.

We love to celebrate our success and see our impact.

Growth - we support each other and also your development and education

Open Culture – Questions? Feel free to ask!

Work benefits

Education budget for your development

Quarterly performance bonus (or commission)

WFH Subsidy (€150 once per quarter)

Health insurance

Meal vouchers

Company and team events (online & offline)

The hiring process

1. Fill in the quiz
2. Discovery call with the People team
3. Discovery call with the CS Team
4. Show your skills on the task
5. Present the task to the team
6. Get the offer

Who we are

ROI Hunter is Product Performance Management (PPM) Platform for e-commerce. We are a B2B SaaS scale-up, a Google Premier Partner, and a Meta Partner.

The ROI Hunter PPM Platform provides visibility into each product’s performance across channels, and enables companies to derive actionable insights from the data, make business-critical decisions, and optimise their performance marketing efforts for profitability.

Founded in 2014 in Brno, Czech Republic, ROI Hunter now has 85+ Hunters in offices located in Sao Paulo, London, Prague, Brno, and Dubai, with a few of us also working remotely.

Do you like what you’ve seen? Let's chat over a video call or face-to-face and learn more about each other! Apply today

Europe/Africa-based candidates only

$25k – $45k

About Reedsy

We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer.

We’ve grown to a community of 1,000,000 authors and over 3,000 freelancers in just a few short years, while picking up a number of industry awards along the way 🏆

Want to hop on board and help us get to our next destination? Cool, keep reading!

Job Description

Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.

You will be part of a team of 8. Your role will involve:

• Offering support to Reedsy users;
• Reviewing projects submitted on the platform;
• Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
• Maintaining and update our FAQ based on user feedback and questions;
• Suggesting product features based on user feedback; and
• Contributing to maintaining a high NPS (currently at 86!).

Requirements

Person Specification

• Customer support experience (Intercom, Crisp, Zendesk, etc.)
• Experience automating support processes
• Great understanding of on-boarding and conversion rate optimization (CRO) techniques
• Entrepreneurial minded
• Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
• Native-level English speaker

Bonus Points

• Previous experience working for a marketplace and/or in a creative industry
• Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
• A good dose of ambition, a willingness to learn, and a great sense of humor

Benefits

• Work from home;
• Paid paternal and maternal leave;
• Reedski, our annual ski trip.

Salary range:

$25k – $45k

The market for employee benefits is broken. Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches.

Forma’s flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies, by giving employees more choice and flexibility in how they spend their benefit allowances. The platform also saves HR professionals countless hours managing and supporting various point solutions.

Using Forma, companies can select from a suite of products that include Lifestyle Spending Accounts, Health Spending Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more to design and deliver customized benefits programs–all through a single platform. Employees then have three choices to spend account funds: The Forma Store with discounted products and services, The Forma Visa Card, or claim reimbursement backed by Forma’s world-class member support team.

Forma has helped hundreds of the world’s most admired companies, including Stripe, Zoom, Lululemon, and Affirm, design and support flexible, inclusive benefits programs for nearly a million employees. And, we are seeing great success with 98% customer retention, 75 NPS, and 98 CSAT ratings from members.

Forma is backed by Emergence Capital and Ribbit Capital and has received numerous awards for its exponential growth, its software innovation, and as a “Great Place to Work.”

As a Customer Operations Specialist, you will be responsible for all the operational aspects of employer-sponsored accounts. To become a control center for our support team is what we aspire the Customer Operations Specialist to achieve. As a Customer Operations Specialist, apart from troubleshooting issues and completing tasks for customers, you will be focusing on establishing the best optimized workflows and solutions for our cross-team members. To navigate and foresee the underlying issues of our service and products is what we expect you to deliver. We highly value your problem solving skills and can-do attitude to provide world class service to our customers. 

• Providing our customers immediate support via live-chat and conversations.

• Leverage your deep understanding of our Internal Support Portal to address our members’ concern quickly and accurately.

• Make recommendations for members with your deep knowledge about Forma’s product.

• Representing the voice of the customer to help shape the future roadmap of the product.

• Managing daily operational works such as order fulfillment, payroll report, and claim review.

• Exploring and bringing potential vendors to the Forma Marketplace.

• Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.

• Assisting with the implementation of new processes and procedures.

• Identifying ways to improve customer experiences.

• Tracking and reporting on operational performance.

• Managing claim review team.

• Anything related to our customers.

• Bachelor’s degree or equivalent work experience preferred.

• Experience in employee benefits is a big plus!

• Excellent verbal and written communication skills, presentation skills, and organizational skills

• Ability to learn quickly, solve problems and make decisions with minimal supervision.

• Excellent people and communication skills.

• Remote-first working environment

• MacBook

• $200 USD/mo - BeWell funds

• $100 USD/mo - BeProductive funds

• $30 USD/mo - BeConnected funds

• $300 USD - One time subsidy to build your home office

• $1000 USD/year - Health Examination

   

At Forma, we value ersity, and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Duties and responsibilities may not all be covered in the description, or may change over time at the discretion of Forma. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Forma, we welcome erse perspectives, and people who think rigorously / aren't afraid to challenge assumptions. Join us! 

Operations Specialist

Remote

Full Time

Mid Level

Volato, Inc., a fast-growing private aviation company is seeking to hire an Operations Specialist for our Operations team. The Operations Specialist manages aircraft and flight crew details, making sure to arrange all aircraft needs Fuel, FBO arrangements, slots. The Operations Specialist works directly with internal departments and external contacts such as charter brokers and other customers. Reports to the operations manager.

Salary Range: $55,000

Home based or remote position.

Responsibilities:

• Collect & input all trips details for all owner flights
• Provide Volato team with creative solutions to aircraft schedule issues
• Flight follow all aircraft trips to ensure all flights are operated safely
• Ensure compliance with FARs and company policies
• Coordinate with FBOs, for late/early arrivals
• Arrange fuel and other flight related expenses
• Communicate all aircraft schedule information accurately to flight crew members, maintenance personnel and line service as necessary
• Promotes a safety culture
• Coordinate maintenance schedules with Director of Maintenance to ensure compliance of aircraft inspection times while maximizing aircraft availability for customer use
• Ensures that the requirements of the FOM, Operations Specifications, and FARs are met prior to issuing a flight release
• Other duties as assigned by the operations manager

Qualifications:

• Must be able to work nights, holidays, and weekends
• Multitask calmly and efficiently in a high-stress and fast-paced environment
• Proven history of outstanding customer service abilities
• Strong analytical and reasoning abilities
• Excellent time management skills
• Must maintain good attendance and punctuality
• Proficient in Microsoft Office Suite
• Must be able to communicate via written or verbal in a clear, concise, and logical manner
• Ability to prioritize tasks while balancing multiple priorities
• Must be able to tolerate extended hours working on a computer and on the phone
• Must have at least 2 years aviation experience
• US Citizen or ability to work for a US employer without sponsorship

Benefits:

• Company 401K
• Platinum Health Care with United Health Care – 100% for employee and 50% for Dependents.
• Vision, Dental – 100% for employee and 50% for Dependents
• Life Insurance and Short-Term Disability

Title: Customer Support Representative

Location: Remote US

Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.

Come join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a ersity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.

We’re looking for a high-empathy, self-motivated Customer Support Representative to join our support team at Branch.

Responsibilities include, but are not limited to:

• Receive inbound email, form, chat and phone requests from clients and help to resolve their issues according to policy
• Use customer support software to resolve issues including Zendesk, Slack, Jira, Confluence, and internal troubleshooting tools. (training will be included on these tools)
• Empathize with customers that are experiencing issues, and help them navigate our app to their satisfaction.
• Identify, troubleshoot, and communicate emerging trends and patterns in worked issues
• Navigate internal and external documentation and resources to provide world class service.

Qualifications:

• Previous customer support or service experience required.
• 1-3+ years experience with a support ticketing system – Zendesk preferred, competitors such as Salesforce Desk.com, Kustomer, Jira Service Desk, FreshDesk, LiveAgent, etc OK
• Clear Communicator – customers leave interactions with zero confusion
• Problem Solver – Ability to identify and troubleshoot issues
• Coachable – Open to feedback and can show improvement
• Bilingual, Spanish-speaking – a plus

Benefits:

• Work from anywhere
• Branch-paid medical, dental, and vision insurance
• Equity
• 401k
• Flexible time off
• Paid company holidays
• Paid parental leave

Working at Branch

Headquartered in Minneapolis but with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.

The market for employee benefits is broken. Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches.

Forma’s flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies, by giving employees more choice and flexibility in how they spend their benefit allowances. The platform also saves HR professionals countless hours managing and supporting various point solutions.

Using Forma, companies can select from a suite of products that include Lifestyle Spending Accounts, Health Spending Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more to design and deliver customized benefits programs–all through a single platform. Employees then have three choices to spend account funds: The Forma Store with discounted products and services, The Forma Visa Card, or claim reimbursement backed by Forma’s world-class member support team.

Forma has helped hundreds of the world’s most admired companies, including Stripe, Zoom, Lululemon, and Affirm, design and support flexible, inclusive benefits programs for nearly a million employees. And, we are seeing great success with 98% customer retention, 75 NPS, and 98 CSAT ratings from members.

Forma is backed by Emergence Capital and Ribbit Capital and has received numerous awards for its exponential growth, its software innovation, and as a “Great Place to Work.”

The Forma Customer Success Manager will engage with our corporate customers to drive Forma adoption and demonstrate ongoing value in the process. You will be responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing renewals. This role works with the rest of the Forma organization to uncover new ways to empower employees to choose health and wellness options that are right for them and to improve our product.

• When it comes to our product - you will be a specialist in understanding the ins and outs of Forma and how it works with customer accounts. This ensures you can step in at any moment to troubleshoot issues, provide support, and act as an expert to guide our customers in best practices.

• You also get to be the voice of the customer! Our Engineering, Product Management, Marketing, and Sales teams will consult with you to help them build out better processes, programs, and features that keep our customers at the center of the solution.

• Drive retention and growth among our customers by understanding their business needs and helping them succeed with Forma.

• Enable the successful onboarding of Forma with customer employees, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in person.

• Cross-sell, upsell, or expand customer accounts.

• Ensure customer renewals.

• Maintain a cadence of communicating with customers about their Forma adoption trends, sentiment, and looking for opportunities for deeper engagement with regularly scheduled Business Reviews.

• Identify opportunities for customers to act as Forma advocates (e.g. testimonials, case studies).

• Marshall resources across the Forma org as needed to support customers needs.

• Represent the voice of the customer to inform our sales process and product roadmap.

• 3+ years in a Customer Success, Relationship Management, Account Management, or similar role.

• Experience working with large enterprise customers.

• Exceptional communication skills, highly organized, collaborative and detail oriented.

• Experience building and maintaining relationships, while working to mitigate churn and drive engagement, renewals, and expansion.

• Empathetic, positive attitude with a desire to help our customers reach their goals.

• BA or BS degree.

• Communication Skills: Strong presentation and PowerPoint/Keynote skills.

• Scrappy and Resourceful: Comfort in a startup environment we move quickly and wear many hats in a dynamic environment.

• Results-driven mentality, with a bias for speed and action.

• Remote-first working environment

• Medical, dental and vision insurance plans

• Employee wellness program

• Home Productivity program

• Team building program

• 401(k) savings plan

• Flexible PTO policy

• 12 weeks Parental Leave + 4 additional weeks for the Birthing Parent

At Forma, we value ersity, and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Duties and responsibilities may not all be covered in the description, or may change over time at the discretion of Forma. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Forma, we welcome erse perspectives, and people who think rigorously / aren't afraid to challenge assumptions. Join us!

We value those qualified applicants with lived experience as racialized people, Indigenous people, those who have experienced homelessness, mental illness, and who have erse abilities, as well as people of all sexual orientations, women and trans people.

About Us:

Numinus Wellness (TSX: NUMI) helps people to heal and be well through the development and delivery of innovative mental health care and access to safe, evidence-based psychedelic-assisted therapies. The Numinus model - including psychedelic production, research, and clinic care - is at the forefront of a transformation aimed at healing rather than managing symptoms for depression, anxiety, trauma, pain and substance use. At Numinus, we are leading the integration of psychedelic-assisted therapies into mainstream clinical practice and building the foundation for a healthier society.

Our North Star

Be the most trusted brand in the psychedelic space.

Our Mission

We are bringing transformative healing to communities through innovative therapies backed by science and scalable operations.

Our Vision

A world where everyone feels connected and whole.

Our Values

• Be in service to self and others
• Build something that captures our collective ideals
• Be dedicated to the art and the science
• Have courage to do the right thing
• Be committed to doing our part in the process of Truth and Reconciliation with Indigenous Peoples

The Community Content Designer will be supporting multiple cross functional squads and collaborating with other marketing team members, product owners and developers. The role will focus on providing members within our Community App with clear, concise, and engaging content that is designed to enrich their digital experience.

Location: Remote (Anywhere in Canada)

Job Type: Full Time, Permanent 

WHAT YOU’LL DO

Content Creation:

• Create community-focused textual content, including labels, explanatory text, hidden or alternative text, metadata, and support content internal to a digital product, as well as external (go-to-market) content
• Partner with visual and graphic designers to shape or develop other (non-textual) content: iconography, information graphics, imagery, and data
• Initiate tests of the effectiveness of specific content strategies and specific content executions
• Research content and messaging strategies in the competitive landscape and perform competitive audits pertinent to specific design or business goals
• Work with the Director, Client Experience Design to facilitate team agreement on the questions that need to be answered through Research and Testing activities
• Apply the principles of Inclusive Design in content design and creation
• Effectively articulate the rationale behind a content strategy across different functions of the organization.
• Collaborate with Legal, Compliance, and Regulatory teams to ensure that our digital conversations satisfy legal and regulatory responsibilities

Product Management:

• Lead and facilitate content prioritization workshops, have familiarity with mobile-first and content-first design principles and apply those principles to help inform interaction design.
• Act as an advocate for community members, representing their needs and interests in discussions about the role of content in the products we design and how that role may affect other aspects of a product’s design.
• Manage the documentation and sharing of content throughout its lifecycle.
• Create strategies for using content within our digital app experience to support our clients' needs for information and meaningful conversation.
• Perform content audits where appropriate.

Engagement:

• Monitor, track and report on audience’s feedback and online comments on our content.
• Build relationships with internal & external practitioners, community leaders and members.

Moderation & Support:

• Respond to Community Group Moderators and/or Members in a timely manner.
• Provide direction on content design communications standards, tools, channels and processes for our Community Group Moderators.

Key Support Accountabilities:

• Facilitate collaborative design activities and ideation sessions
• Provide direction on content design communications standards, tools, channels and processes
• Provide leadership and moderation on community groups

Position Requirements:

• A post-secondary education, ideally with a university degree or college diploma
• At least 5 years of writing experience at a creative agency or in-house creative team, working on digital products
• A portfolio of work samples showcasing your work
• Excellent problem-solving skills and the ability to think critically about the challenge at hand
• A working knowledge of web accessibility standards and methods to address them
• A knowledge of design and technology trends

Knowledge, Skills and Abilities:

• Solves erse problems
• Influences others
• Is open to sharing and learning from own lived experiences in day-to-day activities and decisions
• Is committed to understanding and demonstrating the Numinus values on an ongoing basis
• Experience in the Mental Health or Clinical Health Services would be an asset 
• Bilingual in French preferred, not required

We thank all of those who take the time to apply; however, only those short-listed will be contacted. Please note we are only able to consider applicants who possess valid Canadian work authorization.

Casa is looking to hire a Director of Customer Service to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Purpose:

The Client Experience team is directly involved with client engagement, cancellations, and feedback across Outsourced Doers and The Doers Way.

The Client Experience Specialist will have a strong focus on client engagement and retention. This role will manage and resolve escalations and disputes, taking learnings from these escalations to drive new initiatives across the business, and will be responsible for activities that relate to the development of strong and positive client relationships.

Position Tasks and Responsibilities: 

• Manage the escalation resolution process from the Client Experience pathway.
• Support clients through the escalation and resolution process through email and calls.
• Ensure that the client portfolio of tenured Founders is engaged with regular check-ins.
• Work to understand leading indicators for escalation, and cancellation and identify opportunities to proactively decrease issues and escalations.
• Undertake the reactive outreach resulting from Net Promoter Score (NPS) surveys.
• Review procedures and client experience pathways for improvements, working with other departments within the company if required.
• Advocate for the client.
• Analyse client data to improve the client experience.
• Assist in the creation and review of policies and practises to optimise the client experience.

Knowledge: 

• Sound comprehension of customer service practice.
• Technical aptitude and ability to rapidly learn new software and platforms.
• Understanding of general Client issue resolution principles.
• Strong stakeholder management experience.

Skills:

• Well-developed interpersonal skills.
• Highly organised with the ability to multitask, prioritise and manage time effectively.
• Highly developed written and verbal communication skills.
• Technical skills in CRM platforms, Helpscout Mail, Slack, Asana, Zoom and Google Suite.
• Ability to adapt and respond to different situations.
• Handle complaints, provide appropriate solutions and alternatives within the company's Service Level Agreement and follow up to ensure resolution.
• Strong stakeholder management skills.

Experience/Education:

• A minimum of two years working in a client-facing role, or client experience management.
• Experience supervising others in a virtual setting.

Competencies:

• Managing and Measuring Work.
• Motivating Others.
• Emotional Intelligence.
• Integrity
• OD/TDW Product Knowledge
• Quality Focused
• Market Knowledge
• Documentation Skills
• Active Listening Skills
• Speaking over the phone skills
• Conflict resolution skills
• Multitasking
• Patience
• Empathy
• Negotiation skills
• Positive Attitude
• Attention to Detail
• People Oriented
• Analytical
• Problem Solving
• Organisational Skills
• Adaptability
• Ability to Work Under Pressure

As a Customer Client Rep, you will be given access to Exclusive Discounts and Travel Agent Perks. We are looking for highly motivated people to work from home booking travel and other leisure activities. 

Our agents work in multiple time zones across the US, Mexico & Australia, which allows a flexible work schedule and a low-pressure sales environment while providing world class service. You will be working from a location of your choosing, providing your own work area with the ability to set your own hours. 

We work with hundreds of suppliers such as... Carnival Cruises, Princess, Universal, Expedia, and more. You Are Provided Daily Online Training, Specialized Certifications, and Lots of Deeply Discounted & Complimentary Travel Perks. This is the perfect opportunity to learn, and earn, while traveling the world for all of you travel lovers out there! 

Responsibilities: 

Plan Vacation Experiences, Tour Packages, Day Trips, Excursions, Events, Transportation, and Accommodations for your clients. 

Book Flights, Cruises, Rail, Rental Cars, Hotels, Tickets, And Travel Insurance Online and via Telephone. 

Stay Informed with The Latest Travel & Leisure Deals, Advisories, Destination Updates, And Supplier/Vendor Training. 

Stay Plugged into Our Weekly Training Opportunities So You Are Maximizing Top Sales Potential Through All Booking Requests. 

Facilitate Payment Plans to Accommodate Your Clients' Vacation Package Needs. 

Skills & Qualifications Required: 

Proficiency in English; knowledge of additional languages is an advantage 

Ability to present, persuade and communicate effectively 

Demonstrable ability to handle crises 

Must Have A Positive Attitude 

Must Be Adept Or At Least Enthusiastic About Using Social Media 

Must Enjoy Helping People 

Must Own A Computer / Smartphone and have Good WiFi

Benefits: 

Flexible Schedules 

Tuition Scholarships 

Travel Perks 

Licensed & Bonded 

Personal Customizable Website 

IATA & CLIA Card Available 

Telework 

E&O Insurance with Fraud Protection 

Daily Training Online 

Professional Travel Agent Certification 

We are a successful provider of SaaS solutions, helping medical device companies to spend less time on documentation. 5 global top 12 medical device manufacturers rely on our SaaS products.

Our Customer Support Engineer shall receive and resolve our customer's issues via ticketing, phone and email. This role requires excellent customer service skills, strong intellectual agility & hands-on tech skills.

This job is a great opportunity for the successful candidate to enhance their Customer Support Engineer career, learning from a supportive, experienced & motivated team. We can offer clear progression & great exposure to an exciting & growing industry.

What you'll do:

• Respond promptly to all inbound support tickets and emails
• Troubleshoot technical issues & thoroughly communicate them to the software team.
• Identify, test, and verify uncovered bugs, clearly documenting processes.
• Create and maintain articles, videos, and other documentation in our support library.
• Serve as a liaison between Customer Success, Product, and Software Development.
• Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer-focused initiatives.
• Participate in testing new features and releases.

All about you:

• 5+ years experience in a software/SaaS Customer Support Engineer role.
• A strong degree of patience & empathy for the customer support experience.
• Excellent communication skills with the ability to support customers via email, phone, videos, or screen shares.
• Exhibit strong team-oriented interpersonal skills with the ability to interface with the Customer Support Engineer team & also cross-functionally.
• Ability to successfully manage your time, balancing multiple support tickets with varying levels of priority and urgency
• Native or business-level English (French and/or German proficiency is a strong plus)

What we offer:

• A 100% remote position with truly flexible working hours.
• The opportunity to work in a erse environment within our skilled customer support team.
• Abundant opportunities with continuous learning & fast career growth in a SaaS start-up.
• Work within a flat organisational structure, allowing close collaboration and communication between management and our support engineer team.
• A competitive & motivating salary with a quick start date is on offer; we want the best.

MatrixReq thinks big. Do you?

We like to solve problems, take the initiative, pitch in when needed, and are always up for trying new things.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

Injury Claims Representative-Remote

Winston Salem, NC

WFH-Anywhere

Full time

2022-4672

Job Summary:

Responsible for investigating and confirming the facts of loss for complex automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority. Mentors junior employees.

Key Responsibilities:

• Handles investigation regarding all aspects of complex auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority
• Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Determines subrogation or fraud potential and how to handle for complex cases
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Recognizes and identifies body parts of a vehicle and understanding other potential property damage
• For claims involving injuries (if handled), learns how to review, evaluate, and negotiate moderate to complex injury claims

Supervisory Responsibilities:

• This job does not have supervisory duties

Preferred Qualifications:

Education and Experience

• Bachelor’s degree preferred or equivalent experience
• 2 or more years of related experience

Certificates, Licenses, Registrations

• Ability to obtain and maintain adjuster licenses as required

Functional Skills

• Advanced customer service orientation
• Advanced verbal and written communication skills
• Advanced time management skills from a global case management or pending perspective (vs. transactional)
• Strong problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources
• Proficient in Word and Outlook

National General Holdings Corp. is an Equal Opportunity (EO) employer Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor iniduals for work visas.

Customer Support Specialist

at doxo (View all jobs)

United States

Join one of the world’s fastest growing fintech startups! We’re looking for smart, motivated team members who want to change the way people pay their bills, helping them to improve their financial success.

THE ROLE

As a Support Specialist you will play an instrumental role as a member of an elite customer support team. We are looking for someone who has a sense or urgency, attention to detail, and most importantly loves to interact with customers. You will be immersed in a rapidly changing and growing environment and will be empowered to contribute ideas on how we can improve the customers experience and drive greater company success.

WE’D LOVE TO HEAR FROM YOU IF:

You are an upbeat team-player who thrives on being the first line of customer support, self motivated and enjoys data to track performance. You also would love to:

• Provide customer support via various communication methods (phone, email, etc.) quickly identifying and solving the immediate issue while working to proactively resolve future concerns.
• Clearly documents all customer contact accurately within Salesforce and other tools. Escalating situations as appropriate.
• Identify and report bugs, system issues and biller hints that would make it easier for customers (consumers and providers) to use doxo.
• Educate providers on the value of doxo and the benefit of going direct. Delicately overcoming objections and building a trusted relationship.
• Actively listen to concerns, ask thoughtful questions, and resolve issues to create a one stop shop experience.
• Provide feedback to improve our customer experience. You are empowered to share feedback and take ownership of team results.
• Meets goals and metrics which include quality, sales targets and productivity (FCR, SLA, Quality, etc.)

QUALIFICATIONS:

• 2+ years in a fast paced customer-facing role where you were required to multi-task by talking to the customer and using systems simultaneously.
• Organized with the ability to effectively manage your time.
• Experience working independently and making decisions in real time.
• Clear, effective communication with strong interpersonal skills.
• Familiar with Salesforce (or similar tools) and phone support call center technology.
• Excellent work ethic and attention to detail.

WHO WE ARE

Each year U.S. households spend over $4.6 trillion – about one third of all consumer spending – on recurring bill payments. While staying on top of these bills is the single largest determinant for consumer financial health, organizing and paying them can be a time-consuming and frustrating chore. Since its inception, doxo has been on a mission to simplify and reduce the anxiety of staying on top of bills, empowering consumers to improve their financial health. Our company was founded on the simple idea that there should be an easy and more secure way for consumers to pay all of their bills through a single account, with any payment method, on any device.

As consumers shift more bill payments online and to mobile, doxo continues to experience rapid growth. To date, over eight million doxo users across 97% of U.S. zip codes have paid bills through the payment network, across more than 45 different service categories. With more than 130,000 payable billers, doxo’s proprietary, crowd sourced provider directory is the largest in the nation.

In 2021, doxo was named by both BuiltIn and Comparably as a best place to work in Seattle, and was also recognized by both Inc. Magazine and Deloitte as one of the fastest-growing companies in North America. Come join us as we grow the team to further accelerate growth, forever changing the bill pay landscape to focus on the customer.

WHY WE ARE DIFFERENT

doxo is unique in that we have already found product/market fit and that our service is filling an important market need every day. But we are still small enough that every employee, no matter their position, can make a meaningful impact. Because transparency is a priority at all levels across the organization, we are all aware of how our work contributes to the success of our business as a whole. We are agile and work hard to solve difficult problems quickly. We work as a team to get things done and mentor iniduals to get to the next level in their career.

OUR COMPANY PERKS AND BENEFITS:

• 100% employer-paid medical, dental, and vision coverage for full-time employees
• Generous equity grants
• 401k match to help you save for your future
• 15 days PTO to start, plus paid holidays
• Charitable donation match
• Student loans support
• Pet insurance
• Plus plenty of corporate discounts

doxo is an equal-opportunity employer and we welcome applicants from all backgrounds.

Collection Support 2

locations US – Remote

time type Full time

job requisition id R10225

Critical Part of the Job Description:

Communicates in a clear, concise manner, orally and in writing, with customers to influence and negotiate to obtain immediate payment and resolve delinquent account balances. Manages & deescalates conflict when speaking to a customer. Ability to manage up to and including later stage delinquent and complex account situations, utilizing professional knowledge and experience to determine appropriate approaches to achieve resolution. Manages delinquencies from rolling to the next level.

Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions. Demonstrates the ability to apply consistency in work processes. Proficient use of multiple systems. Executes & exhausts all skip tracing resources to reach a decision maker. Appropriately applies all collection tools & payment options to resolve delinquency and minimize bad debt. Appropriate documentation of accounts and follow-up.

Self motivated, dependable and ability to work productively in a dynamic, high energy, rapidly changing environment. Competitive, persistent & assertive. Engages in peer collaboration as it relates to sharing/ implementing collection best practices. Ability to work with minimal supervision. Participates in special projects and performs additional duties as required.

Essential Duties and Responsibilities:

• Inbound/ Outbound Collection calls
• Working emails in a shared group inbox
• Communicates effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances.
• Engages in on-going education with customers on terms and conditions, alternative payment methods.
• Ability to manage multiple portfolios and risk levels.
• Utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention.
• Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.
• Proficient use of multiple systems and collections tools to be able to reach a decision maker in the collections process.
• Self-motivated, dependable and ability to work productively in a dynamic, high energy, rapidly changing environment.
• Performs skip tracing on required accounts using multiple systems/tools
• Performs additional duties and participates in special projects as required.

Knowledge, Skills & Abilities:

• Working knowledge of FDCPA and any other applicable Federal laws
• Basic accounting knowledge
• Effective oral and written communication skills
• Analytical skills
• Sound decision making/judgment
• Flexible/Adaptable to change
• Detail Oriented
• Working knowledge of Google Sheets

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.

Salary Pay Range: $15.50 – $20.50

Vitally is looking for a passionate Community lead to build new community programs and drive engagement. As both the ‘voice of Vitally’ and the ‘voice of the Vitally customer’ you will set the tone for external facing communications. You will cultivate a deep understanding of the psychology and needs of our ideal customers, stay up-to-date with the latest industry trends, and facilitate communication and engagement with both Vitally users and Customer Success professionals at large.

The Community Lead will report to the Head of Growth.

Responsibilities

• Develop and Execute Product Community Strategy
• Develop and Execute ‘Community of Practice’ Strategy
• Engagement Strategy for 3rd party communities
• Organize and build CAB
• Be the Community champion, serving as the face of the community, whether online or at physical events, and evangelize about what the community can do to help our audience.
• Design and execute marketing campaigns to drive growth and membership.
• Build educational resources to help a growing community of Customer Success professional better achieve their personal and professional goals, as well as success with the Vitally platorm
• Develop programs to onboard and educate target communities including workshops, events, and marketing campaigns
• Solicit and moderate community-driven content and help surface great user-driven stories to the wider community.
• Identify community leaders and empower them to add more value to the community.
• Articulate and share Customer Success best practices to help maximize onboarding, retention, and growth, and user retention.
• Establish a framework for getting feedback from the community, using these insights to improve the community.
• Monitor and report on community KPIs.
• Identify and add value to Customer Success, PLG, and B2B SaaS communities
• Track and analyze community growth metrics to ensure engagement, retention, and satisfaction
• Seek out, organize, and contextualize feedback from Customer Success professionals. Use this feedback to create better educational and marketing materials for our community
• Create, facilitate, and scale User Generated Content (UGC) opportunities, including Vitally templates
• Actively listen to customers, address concerns, demonstrate an authentic social presence, and maintain productive partnerships with consumers

The Ideal Candidate…

• Is empathic and charismatic
• Has great listening skills
• Is curious about what makes people tick
• Loves making personal connections and networking
• Thrives on bringing others together
• Takes customer-centric approach to brand building

Requirements

• 3+ years experience in B2B community and/or partner marketing
• Experience of creating a community strategy from the ground up
• A proven track record of success creating and growing a B2B SaaS community
• Outstanding written and verbal communication skills
• Demonstrable content creation skills.
• Excellent presentation skills

Bonus: experience in the CS space is a plus, but not required

Vitally is a Customer Success platform built for strategic and proactive CS teams looking to easily prevent churn and retain (and identify) their best customers. Some of the best CS teams at companies like Zapier, Segment, and Productboard trust Vitally to unify their customer data. We make it possible with our powerful analytics dashboards, intuitive automations, and project management tools that all together make their customer data collaborative, measurable, and actionable for all key stakeholders-- from CSMs to CEOs.

We’re a high-growth, VC-backed startup who, at the end of the day, are looking to onboard people who want to have a profound impact on both the business and their own career. How? Working together to build the future of Customer Success.

If you get excited about ownership, autonomy, impact, and quality output -- then we’re excited about you. We’re not here to hold your hand, but we’re here to build a great product together.

• Competitive Salary: We offer a competitive salary given both your experience as well as location (we know some places cost a lot to live!) The base salary starts at $130,000/year and increase based on segment, location, and skillset.
• Equity: We want every team member invested in the company’s success and are happy to be generous with equity.
• Benefits:
  • 100% of health/dental/vision insurance premiums covered by us for you, your partner, and your dependents.
  • 401k with a company match.
  • Commuter benefits.
  • Unlimited PTO with a minimum we require you to take off. Please relax and recharge!
  • Flexible work hours and work-from-home policy.
  • WFH stipend to ensure your work environment meets your standards wit (i.e. laptop, monitor, etc).
  • Education stipend.
• Culture: We are committed to a productive and respectful work environment. Culturally, the team is extremely collaborative, friendly, fun, hard-working, intelligent, and mature. That said, while we're young and scrappy as a team, we don't believe in building a startup cult. We like each other, we support each other, we're a focused team that busts our asses at work, and we enjoy hanging out from time to time-- but we enjoy having our own lives outside of Vitally.
• Career path: Not only will you learn a ton in this role, but since we're a small team, there will be plenty of promotion and growth opportunities ahead.

This is a fully remote role that may require occasional travel, including to Resilia’s New York and New Orleans offices for collaborative opportunities such as team retreats and gatherings. #LI-remote

Every nonprofit is unique and so are their capacity needs. Yet they find it difficult to access capacity building solutions that meet them where they are. Resilia’s mission is to strengthen and uplift nonprofit organizations by elevating their stories, driving advocacy efforts, and prioritizing those that are underserved through long-term capacity building. We serve nonprofits, foundations, corporations, governments, and other grantmakers, centered on trust-based philanthropy principles and meeting changemakers where they are.

Resilia’s three Software-as-a-Services products are designed with a human touch.

• Nonprofit Formation - Empowers brand-new nonprofits to achieve tax exempt status while enabling annual compliance.
• Nonprofit Platform - Provides capacity building support in fundraising, board management, program management and the collection of data.
• Funder Program - Sponsored by grantmakers (foundations, governments, corporations), nonprofits are able to build mission-facing and back office capacity in a manner that best suits them. Resilia’s Funder Program meets nonprofits where they are through a combination of an online platform, 1:1 nonprofit coaching and peer-to-peer learning.

With a first-to-market solution and a team of builders with extensive startup, nonprofit, and corporate experiences, Resilia is well poised to democratize technology in order to solve some of the social good sector’s biggest legacy challenges, while re-defining the notion of technology for good.

The Customer Success Operations Manager will play a critical role in carrying out Resilia’s mission and strategic goals, optimizing processes for Resilia’s Customer Success team.

You will work to build and continuously improve processes to scale the Customer Success team impact. Using data evaluation, tools and project management skills, you will deliver actionable insights and recommendations to drive performance and efficiency at all business levels.

This role reports to a Senior Manager, Customer Success.

What You Will Do

• Build scalable processes to support the Customer Success team in pursuit of customer account retention and expansion.
• Identify and implement Customer Success Management tools to automate and improve customer experience management
• Create and maintain internal documentation such as playbooks, process flows, and guides for the Customer Success Team
• Lead the Customer Success team in monitoring platform adoption and preparing detailed reports for funders on measurable items, such as milestones and deliverables
• Perform deep data es to identify customer experience improvement opportunities and work across departments to put insights into action
• Become an expert on Resilia’s platform and capacity-building tools and resources
• Collaborate with Solutions Engineering to research and roll out tools and processes that drive scalability
• Ensure efficient knowledge and best practices sharing among the Customer Support team and Resilia community
• Own the processes and monitoring of the CS Coaching and Customer Chat calendars.
• Ensure timely responses and closure to all communication to Resilia’s Success@ inbox.

Qualifications

• 3-5 years experience in a Customer Success operational/data role.
• Subscription based SaaS experience.
• Strong knowledge of database reporting and dashboards (previous experience with Hubspot strongly preferred)
• Advanced Excel skills (or G-suite equivalent) with ability to translate data into actionable insights
• Solid experience with Customer Relationship Management Software (e.g. Hubspot, Strikedeck, Gainsight, Pendo, Totango, Salesforce)
• Knowledge of in-app messaging Software (e.g. Intercom).
• Experience with customer support platforms (e.g. Zendesk, FreshService).
• Experience with Customer Success enablement, onboarding and training.
• A naturally curious, solution-oriented problem solver

Why Resilia? Resilia powers the people changing the world.

Resilia is an inclusive and welcoming workplace where our team thrives on collaboration, creativity, innovation, and fun. We are proud to offer competitive salary commensurate with experience and excellent benefits including unlimited PTO, paid parental leave, medical, dental, vision and life insurance, a 401k program, mental health support, a healthcare advocate, short-term disability, and commuter benefits, with potential for equity stake in a fast growing company.

Resilia is an Equal Opportunity Employer and does not discriminate on the basis of an inidual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

Title: Technical Support Agent

Location: Remote United States

Hi there! We’re PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we’re off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!

Position Description

Our New Hartford Call Center is looking for a career-driven inidual who likes a fast-paced support roll. This is an entry level position with a lot of room for growth and upward mobility. We promote from within, so this is a chance to get in on the ground floor and work your way up. If you like working with computers, customer service and a fast-paced work environment, please apply!

Shift:

Monday-Friday 8:00am – 4:30pm EST

Why We Need You

• Provide first level problem solving for Point of Sale hardware and software, including, but not limited to, operational and technical problems
• Utilize service management systems gathering and maintaining service incident data
• Contribute to the knowledge management system and adhere to and continually review published escalation and work flow procedures based on ISO 9000
• Ability to work a variety of shifts, including weekends and holidays, perform to defined standards, carry out special work assignments, and meet all conditions of employment
• Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction
• Perform customer service administrative task as assigned and understand customer database and processing customer part requests
• Decisions are limited and routine for which clearly defined procedures are documented
• Must display genuine concern and ownership for customers’ situations
• Exercise sound judgement and analytical skills in determining a resolution to problems
• Provide and obtain general information which is technical in nature
• Work with moderate supervision
• Additional contacts are PAR and third-party service management and field engineers

What We’re Looking For

• A minimum of one-year Customer Service experience. Helpdesk experience preferred.
• Problem solving, communication skills, typing, and basic Windows computer knowledge is required.
• Networking experience is desired.
• AAS degree in electronics technology, computer science, or its equivalent is a plus.
• A+ certification and Microsoft certifications are also a plus

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to iniduals with disabilities in accordance with applicable laws. If you’d like more information about your EEO rights as an applicant, please click here.

Our Customer Experience Representatives go above and beyond to create a premium experience while interacting with both internal and external customers.  This role will join our Stock Kitchens group to provide support and service to sales, end consumers, and strategic partners such as Lowe’s and Home Depot. This role is in a fast-paced remote work environment on a high performing team. Strong candidates will have excellent written and verbal communication skills, a curious mindset to troubleshoot and solve problems, and experience providing a premium customer experience.

Accountabilities:

• Provide accurate and prompt responses to customer inquiries
• Communicate with customers through various channels (phone, email, chat, etc)
• Develop and maintain expert product knowledge to assist customers
• Ensure customer satisfaction and provide professional customer support
• Develop and maintain standard work instructions for department processes
• Provide feedback on the efficiency of the customer service process and help identify opportunities for improvement

Characteristics & Attributes

• Enthusiasm, a positive attitude, and a sense of urgency in providing exceptional customer service
• Attention to detail
• Ability to meet deadlines in a fast-paced environment
• Solid organizational skills with the ability to manage multiple tasks at once
• Exceptional math skills
• Self-motivated
• Collaborative and team oriented
• Ability to maintain a professional demeanor during difficult conversations

• Basic computers skills and proficient with Microsoft applications (Word, Excel, Outlook)
• Strong written and verbal communication skills
• 3+ years of work experience in a customer-facing environment
• Salesforce experience is a plus

Education

• High school diploma or equivalent required
• 3+ years of work experience in a customer-facing environment
• 2 or 4 year college degree preferred

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by applicable federal, state or local laws.  MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories.  It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to iniduals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].

We believe that any good future requires genuine corporate transparency. It enables citizens, companies and governments to make clearer choices about who they do business with. It throttles crime, helps protect workers and our environment. It oils the wheels of prosperity, fairness and sustainability.

OpenCorporates was conceived to drive that change. We’ve worked with bodies like the World Bank and the G20 to spearhead initiatives such as the Open Company Data Index and the creation of the Global Legal Entity Identifier Foundation. Our expertise has shaped how the US Federal Government procures services; we have advised the European Commission on the EU Open Data Directive; and we were instrumental in the UK Companies House opening access to their company data.

And then there’s the OpenCorporates data platform that holds the largest open database of companies in the world.

Our platform dynamically captures and curates the records of over 200 million companies from 140 jurisdictions around the world — openly available information that is the foundation to sourcing, risk, compliance, and investigations processes for organisations around the world — large and small, public and private.

But we’ve just got started. We’re aiming to become the world’s go-to source of foundation data company information. This is where you come in:

As a business we are committed to open, transparent company information. The scale of the data we share leads to numerous enquiries, customer contact and other requests. Our Customer Service Desk Manager will primarily be responsible for managing a team of customer-facing Agents. You will utilise your experience to drive a systematic programme of process improvement, from ticket resolution, streamlining support processes and making sure the right team has access to the insights the helpdesk generates to guide product improvements.

Required Experience:

• Experience managing a customer-facing help desk or service desk, ideally in a modern software environment

• An understanding and experience of working within an Agile environment

• Excellent knowledge of ITIL

• Great communication skills (particularly written)

• Experience with a range of service desk software such as Jira Service Desk (ideal), ZenDesk, Freshdesk or similar

Desired Experience:

• Exposure of dealing with detailed processes of a compliance/regulated area, such as Data Protection (UK/EU GDPR)

• Startup/scale up experience in a tech/software/online company

• Competitive salary

• Share options scheme

• Flexible hours

• Remote-first working

• 28 days holiday plus bank holidays

• Company Bonus

• 1 day additional holiday each year

• Time off for life events

• £500 home office budget

• Cycle to work scheme

• Quarterly socials

• Wellbeing Pledge

• Life assurance

• £1000 learning and wellness allowance, plus learning days

Don’t meet every single requirement below? At OpenCorporates we are dedicated to building a erse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply regardless. You may still be just the right candidate for this, or other roles.

Title: Member Support Associate, Team Lead

Location: Remote

Hotel Engine is the world’s largest Lodging Performance Network, established to create a richer, more rewarding business travel experience by connecting a global network of businesses and lodging partners. Our innovative travel-tech company is on an incredible growth trajectory and will continue to build on our strong foundations by bringing our customer obsession, data-driven problem-solving, and bias for action into every decision we make.

Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2022. We expect 2023 to be our best year yet.

Working hard behind the scenes building and supporting our platform are exceptional people from our large engineering and product teams to our fast-growing sales, supplier, and member support orgs, to our data, marketing, and operations teams.

We value our iniduality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! We’re focused on finding the right people who are energized by our culture, with erse experiences and backgrounds that will help us unlock our full potential. Complacency doesn’t live here. We’ve built a team of world-class people who really want to work with other world-class people. Click here to view our DNA, and if you like what you see, please, read on!

Reports to Member Support Manager

$26.50 an hour

This is a Monday to Friday position with varying shift times (AM/PM) and occasional weekend work may be required.

As a Team Lead on the Member Support team, you will be a part of a dynamic and close-knit group of teammates passionate about world class customer service. We are looking for a person who can balance inidual contribution along with team coaching and guidance. Our team work closely with all clients; from iniduals to hotel suppliers and even our API integration partners to resolve all detail changes. You will help the team succeed by actively assigning cases to teammates, assisting with escalated calls and cases and guiding the team around maintaining and hitting our service level agreements. You will also be responsible for inidual contribution towards our team hitting our key performance indicators.

Responsibilities:

Inidual Contribution (70% of overall work week)

• Collaborate with members via phone, email and chat to manage current reservations.
• Confirm with hotels that proper billing procedures are being followed and that our members have a seamless experience with their reservations.
• Resolve difficult issues with our corporate contacts with a positive, professional tone.
• Be meticulous about details. Our team works as a collective unit in order to ensure top notch customer service. This means that we may have multiple teammates address the same issue, and we require details notes on all interactions with our members and partners.
• Communicate solutions internally and externally to resolve issues.
• Submit feedback to the team in the interest of developing more efficient future processes – we want to hear your opinions!
• Process client refunds in a timely manner.
• Work across multiple online portals and can dexterously move between operating systems
• Provide a top tier level of customer service.

Team Contribution (30% of overall work week)

• Assist with training and coaching sessions for new hires and continued development sessions for the entire team
• Actively monitor our daily queues while assigning the appropriate workload of cases to iniduals throughout the day to help maintain our SLAs
• Work closely with management to maintain and create SOP’s to keep the team most up to date on new processes and procedures
• Keep the team motivated and engaged throughout your shift by offering guidance and support
• Take escalated situations and see issue resolution through from beginning to end
• Work with Member Support leadership to help with quality assurance for our email, chat and phone interactions
• Help our claims and disputes department succeed, including facilitating conversations with accounting and member experience to make sure we are saving the company and our members time and money!

Requirements:

• You have a hospitality mindset with a passion for guest experience and inherent motivation to help others; you’ll always go the extra mile to make sure the job gets done right
• Experience in conflict resolution with the ability to manage several tasks at once without pause, as well as identify and balance top priorities
• You are personable (especially on the phone) and have an awareness of your emotions, how they impact others, and the ability to manage stressful situations
• Experience working in a team-oriented and collaborative environment
• You are genuine, organized, trustworthy, reliable, sincere, and appreciate learning every day
• Have a successful track record in following-up and following-through on your commitments
• Thrive in a collaborative and fluid environment that may result in changing priorities
• Training and quality assurance experience is a plus!

We support our members seven days a week. This position requires flexibility; including nights, weekends, and holidays.

Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.

As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

• Competitive base salaries
• Annual performance bonuses
• Stock options for all associates + performance-based stock options
• Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
• 401(k) plan with a match program
• Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
• Paid parental leave and family medical leave
• Hotel discounts through our exclusive platform
• The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.

You are passionate about customer communication.

You know what your customers need before they ask.

As an e-commerce professional, you know how to help your customers improve the performance of their shops.

You are able to identify optimisation potential because you understand where your customers are and you know how to help them move forward. You are good at networking and you keep your eyes and ears open to get new ideas to help your customers optimise their shops.

You are passionate about customer service and customer success: day by day, your customers’ success is your goal and motivation.

Your tasks:

• Proactive account management: You are responsible for a defined customer portfolio. You take care of onboarding measures and put ideas and new products forward to optimise the performance of your customers’ online shops. You know your customers and are able to identify the optimisation potential of their online shops, because you not only want to see your customers happy, you want them to be successful!
• Identifying potentials: You know what goals an online store pursues and what challenges it has to face every day. You have a clear understanding of your portfolio and you are capable of analysing trends and opportunities for cross- and upselling within your customer base.
• Customer communication and service: You are the first contact person in case of questions and you support customers with your e-commerce know-how.
• Interface: You are the interface between customers and IT/product development. Within this framework, you help us to develop even more targeted solutions for your customers.
• Team-up with AM: You are not on your own when it comes to delivering success for your customers – it is a team effort. You will have an Account Manager by your side to make sure your customers are commercially developed. Within this team structure you will be able to maximise the output in customer retention and contract expansion!
• Tech to High Touch: You are responsible for our small-medium businesses as well as key accounts and you are capable of understanding the difference in the way each segment operates in order to adapt your business strategy.

Your skills and qualifications:

• At least 2-years-experience in proactive customer contact and communication
• Experience in account management and negotiations
• Structured working method and a hands-on mindset
• Basic technical knowledge and affinity to e-commerce/internet
• Spanish and Portuguese at native-speaker level (C2) and good command of English (C1); other European languages would be a plus
• Good command of MS-Office

What we offer:

• To be part of an international team full of enthusiasm and with the aim of making internet shopping more secure and reliable.
• An open-minded corporate culture, a dynamic environment and the opportunity to be part of a growing multinational company in the Spanish, Portuguese and European eCommerce sector
• A pleasant working environment and friendly colleagues from all over the world
• An intensive training program and learning opportunities
• Gaining more experience with the best product on the market in the growing world of tech and SaaS.
• You will learn how to actively manage your customers and how to make them more successful. We will also train you on how to successfully negotiate with e-commerce stakeholders at management level.
• In the framework of your training, you will get an extensive overview of our products and you will learn why trust is an important success factor in e-commerce.
• Permanent contract at Europe’s trust brand for e-commerce and an attractive remuneration package
• Possibility of working either in our Barcelona office or remotely from anywhere in Spain (total teleworking possibility).
• Office in the centre of Barcelona with perfect transportation connection
• Rest area with a ping-pong table
• Free fruit, water and coffee in the office
• We firmly believe in our values:

          * Mistakes? Eat them and learn from them!

          * We always promote talent.

          * We are passionate about results.

          * We want to see our customers smile.

          * We are authentic and honest.

Find out more here =>