Customer Support Specialist

Remote (US)

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories and demonstrate the unique value of earned media. Muck Rack’s Public Relations Management (PRM) platform enables PR teams to work together to find the right journalists for their stories, send customized pitches, build meaningful relationships with the media, monitor news, and quantify their impact.

Founder controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc.,G2, and BuiltIn. We value resilience, transparency, ownership, & customer devotion and infuse these values into everything we do.

We’re growing quickly, and we’re looking for an analytical and curious Customer Support Specialist to join our team and make a big impact.

As a Customer Support Specialist, you will be focused on ensuring that customers receive best-in-class service and have access to the help they need to be successful using Muck Rack. You’ll be a good fit for this role if you enjoy creating exceptional customer experiences and helping customers achieve their goals comes naturally to you.

You will work closely with the editorial, customer success, and product teams.

What you’ll do:

• Serve as a first responder for inbound communication through our site
• Answer customer questions and provide how-to help on Muck Rack’s capabilities, with a focus on reducing customer effort and furthering product knowledge
• Troubleshoot technical issues and diagnose errors online and over the phone
• Escalate and diagnose software issues; work with our product and engineering teams to solve complex product issues
• Follow site issues to resolution and customer satisfaction
• Proactively reach out to customers who show signs of user error
• Identify processes that need to be improved and evolved
• Maintain expert product knowledge of Muck Rack and stay well informed of new and existing features

How success will be measured in this role:

• Time to close
• Average time to respond within 10 minutes or less
• Number of conversations replied to

If the details below describe you, you could be a great fit for this role:

• 1-2+ years of experience in technical support; B2B and SaaS experience is preferred
• Exceptional written and verbal communication skills, with a focus on listening and asking the right questions; comfort communicating with customers via chat, email
• Can autonomously troubleshoot and perform in-depth investigations to fix a problem
• Ability to adapt quickly to changing priorities and customer needs
• Familiarity with the tools we use, including Google Apps, Hubspot (or Salesforce), Slack, Intercom, GitHub, and you learn how to use new tools quickly
• Familiarity with technical writing; writing troubleshooting and navigation steps for websites
• Attention to detail and curiosity to identify the core of issues
• Continuous learner with a desire to be the first to learn new features
• Experience working in public relations or familiarity with the industry is preferred
• Familiarity with boolean searching
• Must be willing to work one of the following shifts: 5:00am-2:00pm EST OR 11:00am-8:00pm EST

Interview Overview

Below you’ll find an outline of the interview plan for our Customer Support Specialist role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• A 1 hour zoom interview with the hiring manager
• Take-home assignment (2 hours max)
• Final interview with several members of our team

Salary

In the US, the base salary for this role is $27/hour. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Why Muck Rack?

Remote Work, Forever. We’re a fully distributed team and have pledged to remain that way forever. We offer employees a full home office setup, phone & internet reimbursement, and a monthly coworking membership. We build culture through virtual and in-person team bonding opportunities including team lunches, friendly competitions, and celebratory events!

Transparent Compensation. We offer competitive geo-neutral pay in the U.S. and review compensation at least once annually to ensure internal equity and alignment with the external market. Depending on the role, we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company. All employees are eligible for our 401(k) plan* with employer contributions.

Health & Wellness*. Muck Rack provides comprehensive health, dental, vision, and disability insurance for employees and their families. We offer two plans with 100% premium coverage for iniduals and 85% premium coverage for dependents, as well as a range of other plans. Our team also has access to OneMedical, 24/7 Virtual Care, an Employee Assistance Program, as well as FSA and HSA options. Team members have access to a quarterly wellness stipend and a free Headspace subscription.

PTO and Family Benefits. Our team enjoys 4+ weeks of off-the-grid PTO, plus paid sick/mental health days, summer Fridays, and 13 paid holidays. In order to combat Zoom fatigue and allow for deep work without interruption, we have implemented No Internal Meeting Fridays year round. We also provide up to 16 weeks of fully paid parental leave.

Personal & Professional Development. We grow talent by creating internal pathways for advancement and promotion. Muck Rack conducts bi-annual performance reviews, hosts team-wide workshops, and offers management training and leadership training opportunities. We also provide unlimited subscriptions to L&D platforms including Coursera & O’Reilly, as well as 2 additional days of PTO to dedicate to learning and development.

Culture of Inclusion. We know that erse perspectives breed innovation and help us better serve our customers. We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably.

Customer-First. Founder-controlled means we have the freedom to be nimble, highly collaborative and innovative, building forward-thinking products that enable 3,000+ companies around the world to build trust, tell their stories and demonstrate the unique value of earned media.

*These benefits are specific to US-based employees. In some, but not all, cases we are able to offer equivalent benefits to employees located outside of the United States.

If you’re excited about an opportunity at Muck Rack but your experience doesn’t align perfectly with the requirements of the role outlined here, please don’t let it stop you from applying. We’re committed to building a erse and inclusive workplace, and we want to hear from you. You may be a great fit for this role or another position on our team. We deliberately encourage iniduals from all backgrounds, including race, gender identity, sexual orientation, and disability status to apply for positions. We are an equal opportunity employer and we’re committed to a fair and consistent interview process and candidate experience.

We are looking for driven, smart and passionate people to work in a remote team environment. Our company produces insights for B2B sales organizations that help sales leaders, managers and coaches know how to coach inidual sales reps to win more deals. The Customer Success Manager develops and manages the post-sales relationship with Primary Intelligence clients. This position owns the relationship and is responsible for coordinating renewal, retention, and growth activities with assigned accounts. It is also vital that this role understand client goals to be the voice of the customer within the company.

Fully remote position

Salary range $70k-$90k

Requirements

Essential Duties & Responsibilities

• Drive Customer Success Outcomes
• Maintain regular communication with internal and external executive teams to ensure alignment and transparency.
• Coordinate and conduct quarterly business reviews.
• Maintain relationships across client executives and senior level decision makers and develop a deep understanding of their unique business to ensure Primary Intelligence meets their needs.
• Engage in frequent communication with Client Executives to ensure we are maximizing their experience and program success.
• Drive continued product engagement, including contract renewal.
• Collaborate closely with internal stakeholders including Marketing and Sales to identify potential opportunities for improvement as well as renewal opportunities.
• Formulate ongoing meeting cadence to share regular insights with each assigned account.
• Collaborate with the assigned account executive and delivery teams to ensure the growth and expansion of assigned accounts.
• Manage the success of customer’s retention and renewal.
• Develop and implement initiatives that provide continued value to the customer, ensure renewals and drive long-term account

Required Education & Experience

• 5+ years’ B2B customer support, OR sales, sales enablement, sales coaching experience
• Strong executive presence, including ability to effectively partner with and influence client executives.
• Experience with Salesforce.com or other CRM systems and tools.
• Experience networking using Sales Navigator and LinkedIn.
• Proven experience meeting or exceeding revenue or related activity goals.
• Excellent verbal, written, interpersonal and presentation skills with the ability to communicate effectively

Preferred Education & Experience

• BA/BS or higher in sales, marketing or related field
• Experience working with large complex B2B service sales.
• A high proficiency with Microsoft Office applications.

Benefits

Medical/Dental/Vision

Flexible PTO

401(k)

SettleMint is looking to hire a Customer Success Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

About City Innovate:

City Innovate is a San-Francisco based organization that provides a suite of enterprise-class products for contract writing and agile procurement. Our mission is to make the government a force for social good. We are structured as a public-benefit corporation to ensure we keep our focus not just on revenues, but also the needs of people served by the government. Governments tell us that procurement is the first step towards innovation and digital transformation, so we enable them to source technology products more strategically. We do this by focusing on people, process, and technology, by providing support and training, streamlining and accelerating the process, and implementing automation and AI/ML. Leading the company are Jay Nath, former Chief Innovation Officer for the City of San Francisco, and Kamran Saddique. In addition to our enterprise software, City Innovate also manages STIR and STIR Labs, which bring startups and academia to bear on pressing community problems. City Innovate has been working with Cities, Counties, States, and Federal agencies since 2013 to change how procurement gets done.

Overview

We’re looking for a Technical Customer Success Manager to join our small but fast-growing team and work collaboratively with our Sales, Support and Product teams. Our ideal Technical Customer Success Manager has experience with managing enterprise software, has extreme attention to detail, concisely communicates complex concepts, and is an exceptional collaborator.

What you will be doing:

• Develop an extensive understanding of City Innovate Products, their features, functions and solutions and interpret how they can be used to solve problems and create solutions for your customers
• Lead customer success with City Innovate’s suite of products through deploying, configuring, implementing, and managing customer accounts while providing white glove services
• Drive engagement and establish strong relationships with our clients so you can sell our enterprise product to cities, counties, states, and federal government agencies
• Stay current with the most recent changes to our product and educate customers on our offerings and updates
• Consult with client stakeholders to understand their business strategies and goals, as well as their objectives, to align with City Innovate solutions and deliver against the agreed success criteria
• Lead regular strategic business reviews to communicate progress against agreed success plans, address and mitigate risks and present innovation solutions
• Proactively identify opportunities and risks then collaborate closely with team members to address all issues to assure fast resolution and high customer satisfaction
• Support Pre-Sales, Drive Adoption, Increase Utilization, Up-sell and Cross-sell City Innovate Offerings, Manage Customer Health, Drive Renewals.
• Partner closely with Sales, Support and Training, Product and Engineering teams to help bridge business and technology gaps, helping customers realize the art of the possible with cutting-edge procurement solutions
• Working with CIOs, deputy CIOs, Agency Leaders, and Procurement Officials inside the government.

Requirements

• Have relevant 3-5 years' experience in a high-touch Customer Success / Strategic Consulting role (Sales or Customer Success with a Technical background is ideal)
• Have a strong sense of ownership with a bias for action and willingness to roll-up your sleeves
• Display a passion for customer success and problem-solving with a desire to go deep and become familiar with the customer’s technical and business environment then take those ideas and run with them.
• Have a high EQ who others would describe as the best collaborator and go-to person on your team.
• Value self-management, execution (over perfection), speed, and personal reliability.
• Possess a deep knowledge of Customer Success KPIs, flows, activities, and routines, managing large and complex accounts
• Have 3+ years of experience managing enterprise SaaS implementation, integration, and/or support projects
• Demonstrate outstanding Presentation and Communication Skills: Must be able to present to various persona and levels within our customer organizations
• Have experience and are comfortable working in a startup environment, probably because you’ve worked at one (bonus points if you’ve ever started/run a business before).
• Continually learn and push yourself to show what you’re capable of.
• Value the mission of City Innovate. We want people who bring new ideas to the table and care about what they are building.
• Strive to reimagine and reinvent what's possible-in your career in an environment where your work has impact and high visibility

Benefits

• $100-120K depending on experience
• Pay 100% of your medical and dental
• 100% remote
• $500 remote office setup
• We are a dynamic, erse, and inclusive workplace that respects and celebrates people of all backgrounds.

Additional Details

At City Innovate, we believe that the best technology shouldn’t be out of reach for the government. We’re a mission-driven early stage startup with real revenue, focusing on making a difference in government as a force for social good. We’re headquartered in San Francisco, but talent lives around the world, so we have a global team and emphasize flexibility in your location and schedule. We know our people are our most important asset so we offer competitive compensation, including paying 100% of your medical and dental, unlimited vacation days, $500 home office stipend, 100% remote and are committed to work-life balance

We are a dynamic workplace based on respect, where everyone has a voice and participates in decision-making, so we can solve the hard problems.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Customer Service Specialist

Job Requisition Id: 824337

General Summary:

Responsibilities

• Provide prompt, accurate, and friendly customer support. Support can include responding to inquiries regarding insurance availability, coverage, policy changes, claim submissions, and billing concerns
• Process policy maintenance request
• Follow company policies and procedures
• Maintain a strong work ethic with a total commitment to success each and every day
• Assisting with additional departmental duties as needed

Knowledge, Skills & Abilities

• Strong verbal communication skills
• Excellent customer service philosophy
• Critical thinking and problem-solving abilities
• Familiarity with Microsoft Office and Internet research

Education & Experience Requirement

• High school diploma or equivalent
• Minimum 0-2 years prior customer service experience

Our company is built on helping iniduals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

About Us

The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance – each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.

Unum is committed to working with and providing reasonable accommodations for any applicant with a disability.

As we continue to operate our business during the coronavirus pandemic, we have modified the way we recruit, interview, and onboard talent to keep employees and candidates safe and healthy.

Our CSR will assist clients with arrangements, reservations, changes, documentation needs, and miscellaneous needs.

Our Ideal Candidate:

• Becomes an industry expert and extension of our clients' needs

• Answers communication from prospective and return clients and assist them

• Supports current clients over the phone/text/email/messenger regarding arrangements, reservations, changes, documentation needs, and miscellaneous needs

• Assists current or prospective clients with questions or inquiries

Requirements:

• Ability to complete virtual training independently

• 10 days of virtual initial training = must be a self-starter

• Continued learning

• Previous customer service or sales experience

• Excellent communication, phone skills, and phone etiquette

• Basic computer skills to include experience or knowledge Zoom, email, social media, texting

• You should be professional and positive and also possess a high degree of self-motivation and have the ability to work independently in your job

• Excellent time management and administrative skills with keen attention to detail

Equipment:

• Must have a computer/PC/MAC or SmartPhone with Chrome or FireFox

• Web camera

• Must have access to wired high-speed internet

No set schedule: You determine your hours

Introduction 

Vimocity is the leading technology-enabled injury-prevention solution for the Clean Energy and Utilities Industry in the United States. We are projected to grow our annual recurring revenue by 100% this year and we aspire to become the industry standard for Musculoskeletal Injury Prevention by the end of 2023.   

We are looking for a Customer Success Associate that is passionate about supporting the customer success team in driving value for our customers.  The primary role for this position will be supporting the Customer Success Managers in program implementation, management and customer communication. The Customer Success Associate who joins our team will be comfortable in a start-up environment and have excellent communication skills.   

Why Vimocity?

At Vimocity, we believe that every inidual deserves to be out of pain and moving their best. We're a team of dynamic change-makers with a passion for developing the most effective injury-prevention solution on the market. Our mobile and web apps, backed by our expertise in movement and ergonomics, puts engaging solutions directly in the hands of our utility and clean energy customers and their employees. A mission-minded team, supportive culture, and unique growth opportunities will empower you to reach your career goals and do your best work at Vimocity.

This position is a remote position with the majority of the team residing in Seattle, WA.  Applicants outside of this locale will be considered.

What You'll Achieve

We are looking for a candidate who will thrive in a high-growth environment to join our customer success team.  Candidates in this role will be accountable for providing the highest level of customer support and service to customers.  An ideal candidate will have demonstrated the ability to support customers both through administrative assistance and finding solutions to customer needs. We'd love to hear from you if you have a drive to help others and are a team player! 

• Customer Reporting
  • Success metric and engagement analysis
  • Customer analytic dashboard management
  • Program and workshop survey entry and analysis

• Customer Management
  • Meetings and creating and tracking action items (note-taking)
  • Presentation deck creation and template management
  • Deliver program resource and communication requests
  • Facilitate distribution of customer materials

• Customer Support 
  • Answer support tickets that come through the Vimocity help desk
  • Respond to direct customer requests that come via email or  meetings with the Customer Success Managers
  • Create customer support response rules based on FAQs

• Internal Communication 
  • Cross collaboration with other teams on a consistent basis
  • Owning and managing internal CS initiatives and projects
  • Being the voice of the CS team to other Vimocity teams

Your Core Attributes

• Detail Oriented
• Excellent written and verbal communication skills
• Ability to prioritize effectively
• Problem-solving skills
• Analytic skills
• Tech savvy

This opportunity is for someone who wants a career in customer success in a start-up environment. 

Compensation: Base Salary,  Plus Commission 

• Dental
• Vision
• Health Insurance
• 401(k)

Application

• Why you are the best fit for this role
• Why do you care about positively impacting the lives of others through movement health
• Why you are interested in being a part of the Vimocity Team

We strive to provide a hiring experience and work environment in which all people know they are equally respected and valued. We value what makes you unique, and we'd love to see what you might add to our team.

WithinReach builds pathways to make it easier for Washington families to navigate complex health and social service systems and connect with the resources they need to be healthy and safe. We strive to create healthy, equitable, vibrant communities where all families have the opportunity to thrive. We believe that we can only do our jobs well by learning about the people we serve, and by seeking to reduce the barriers that create inequalities.

As part of our Coordinated Access Team, the Care Coordinating Specialist on the Care Connect Team connects Washington families and iniduals that are impacted by COVID-19 to immediate services in order to quarantine and isolate safely and prevent the spread of the virus in the community. By handling outbound calls for assistance, Care Coordinating Specialists serve as a conduit between families and resources via the Care Connect Regional Hubs. Care Coordinating Specialists will provide information and education on COVID-19, local community resources, answer questions, and provide connection to food and financial assistance. The Care Coordination Specialist (Care Connect, Coordinated Access) position will report to the Supervising Coordinator (Care Connect, Coordinated Access). 

Responsibilities   

• Be the point of contact for families and iniduals through phone, web, text, or email for Care Connect Services
• Provide COVID-19 education (quarantine/isolation guidance, vaccines, etc.), program information, resource connection, and/or follow-up support to clients including but not limited to COVID-19 symptoms, food and supply deliveries, and financial assistance requests 
• Support people to identify what they need to be able to safely isolate themselves from others  
• Complete and track client interactions and deliver resources in an online client management system 
• Provide friendly, informed, and responsive customer service 
• Facilitate financial assistance including communicating and working with clients’ mortgage lenders and landlords/property managers to obtain required documentation  
• Manage client caseload efficiently to ensure that clients' needs are met by completing regular, timely follow ups with all clients 
• Meet deadlines for document submission for financial requests   
• Support staff and program training 
• Support with internal and external shadow shifts for our Care Connect work  

• 1-3 years of experience working directly with low-income families or within the context of a social service field or familiarity with Washington State programs related to food, health and financial assistance 
• 1-2 years of relevant customer service experience 
• Bilingual in Spanish or other Language and English (Preferred) 
• Multicultural, Preferred 
• Lived experience, Preferred

Salary & Benefits: $24.05 Hourly Rate (+$2/hour differential for bilingual candidates),  40 hours/week (may include weekends), non-exempt. Excellent benefits include fully paid medical coverage, vision and dental for employees and generous coverage for spouses, partners and dependents. Paid time off and monthly stipend for internet provided.  

Work Location: This position will work remotely. Care Coordinators must be residents of Washington State. Submissions from candidates living outside of Washington will NOT be considered.

Home office: Located at 155 NE 100th Street, Suite 500, Seattle, WA 98125.

Proof of COVID-19 vaccination is required prior to employment. As a public health non-profit that receives funding from several state agencies, all employees are required to be fully vaccinated against COVID-19. If hired, you will be required to submit proof of vaccination. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

WithinReach supports inclusion and ersity in all its forms. We strive to create a safe and open atmosphere. We commit to listening to, representing and embracing erse perspectives and experiences in all we do.

WithinReach is an Equal Opportunity Employer. We seek to provide equal opportunity for all persons without regard to race, age, religion, gender, gender expression, marital status, sexual orientation, military status, national origin, or any other characteristic protected under the law. People of color and members of the LGBTQ community are strongly encouraged to apply. We are dedicated to cultivating a erse workforce that serves and reflects our community.

All your information will be kept confidential according to EEO guidelines.

Oracle Functional Analyst Support

Must have Oracle Financial Systems (OFA) Experience and Oracle Cash Management experience

Basic Qualifications

• Must have a strong functional knowledge of the Oracle e-Business suite in a multiple organization and multiple set of books environment.

• Experience working with Oracle Financials supporting more than two of the following applications: General Ledger, Cash Management, Account Receivables

• Experience in designing Oracle Financials in EU countries and meeting statutory requirements

• Experience with low-level ad-hoc query tools (Toad, SQLPlus) and a working knowledge SQL queries

• Experience analyzing data and translating business requirements into technical specifications

• Experience in engaging Oracle Support to research and resolve issues

• Experience with month close activities Qualifications for technical resource - Strong knowledge of PLSQL, SQL (Java is a plus)

• Experience in developing applications for EBS

• Experience with Oracle’s development tools including Toad/sql developer, reports, forms, BI publisher, Workflow Builder, and OAF

• Experience with at least one of these e-business suite applications (Accounts Receivables, OCM)

• Experience engaging Oracle Support to research and resolve issues

• AOL knowledge

• Shell/Host programming

• EBS applications performance tuning Common to both specs - Good interpersonal skills, ability to communicate effectively with stakeholders, analytical ability for root cause analysis, ownership of deliverables

• EBS R12.2

Key Responsibilities

• Good with Working with customers

• Able to understand converting business reqs and converting into technical reqs

• Someone who has worked with cross region implementations

• Identifies as functional person

• Basic SQL abilities

• Close books at end of qtr and end of year

• Oracle Cash Management

• Receivables

Voiceflow is democratizing conversational AI by making conversational assistant creation easy, collaborative, and accessible to everyone. Voiceflow is a collaborative design platform that helps teams work together to rapidly design, prototype and launch conversational assistants for any channel - voice assistants, SMS, webchat, call centre, drive-thrus, and so much more. Voiceflow is loved by over 80,000 global teams with some of the world's largest companies as customers including Google, BMW, US Bank, McDonalds, JP Morgan, Spotify, Amazon, Home Depot, Best Buy, John Hopkins, and thousands of others. 

We're biassed of course, but we think we're building one of the coolest products in the world. Put this claim to the test and try out Voiceflow's free version yourself - give it a try!

Joining a new company is one of the biggest decisions we all make in life as we're investing our most important resource - our time. At Voiceflow, we're investing our time here because we believe in an inevitable future where many of the conversations we have with brands everyday will be increasingly automated. If that's the future we're all going to be a part of, then the world needs Voiceflow to ensure the teams building these conversational experiences have great tools to craft great experiences. Think of us like the Adobe creative suite for the growing world of conversational AI. You can learn more about our vision of the future here.

We've raised $25M USD the past 2 years from some of the world's best investors including Felicis, Craft, True, Amazon, Google & CEOs of Figma, Webflow, Eventbrite, Invision, Producthunt, and more. We're a small, fast growing remote team of around 35 team members from around the world, composed of dedicated and talented iniduals with a core focus on engineering and product.

On our team, Customer Success is not just another word for sales. It's a full-cycle role that works with our most important future and existing customers to ensure that they get the most value from our products and resources.

This role is a starting CSM role where you will be responsible for helping clients get onboarded, understanding their goals, maximizing their utilization of the product, and helping them grow their Conversation Design practice. You will work with our marketing team to collaborate on product marketing strategies for clients, our sales team to renew/expand clients, our product team to advocate for and identify customer pain points, and our support team to ensure customer concerns are handled quickly.

This role will work directly with our Customer Success Lead. We're looking for someone who is a quick learner, self-driven, can use data to tell a story, and is looking to join a quickly growing team. You'll be helping define and execute the playbooks used to grow our largest accounts. You'll have the autonomy to make decisions around your clients and the space to experiment.

• Advise and assist potential customers by applying best practices to help in the implementation of Voiceflow.
• Manage the onboarding of new enterprise customers helping them find product value as quickly as possible.
• Build customer relationships through frequent engagement and communication with customers.
• Review and optimize automated customer health dashboards to proactively identify customers and users who can become champions of the product.
• Maintain high customer renewal rates. Identify customers at risk of churning and proactively engage with them to ensure they are meeting their goals.
• Be the advocate for our customers by bringing feedback on adoption barriers back to the marketing and product organization.
• Work with Account Managers to identify growth and expansion opportunities within customers you work with.
• Discover and drive the development of our expansion playbooks
• Drive customer advocacy - work with product and growth to create references, case studies, and participation in Voiceflow events.

• Relevant work or professional experience in customer success or similar role at a SaaS company.
• SaaS renewal and/or expansion experience with large accounts
• Experience creating and automating a customer experience or engagement strategy
• Experience mapping and managing multiple multi-stakeholders with different needs and motivations
• Experience with data analysis tools like Mixpanel 
• Ability to employ tact under duress when dealing with customer issues and escalations
• Strong communication and presentation ability
• Strong data communication skills, able to understand, interpret, and tell a story around a dataset
• Quick learner willing to go out of their way to learn new skills

• Work with a well-funded yet small, hard working team filled with brilliant passionate people.
• Take ownership over your work and build momentum on important projects both assigned to you, and of your own choosing.
• You choose where you work – from your home, the beach, an office, or through our WeWork global membership program.
• Bi-weekly Team All-Hands, Social Hours, team bonding games, and more. Keeping our teams engaged, even in the remote world.
• Supporting continued growth with Learning & Development and Lunch & Learn opportunities. 
• Competitive salaries, equity options, full benefits from day one, WFH equipment budget and paid development - we've got you covered! 
• Realistic company valuation that gives your equity real, meaningful upside.
• Supporting new hires by providing opportunities to participate in a Voiceflow Bootcamp where you receive one-on-one support to learn the ins and outs of our product.

Perks are nice, but perks don't make a company or inidual successful - the work does. At Voiceflow, we're building a product that can help teams work together to rapidly design, prototype and launch conversational assistants for any channel. While you're building for our customers, we're building for you. 

Voiceflow is an equal opportunity employer. We believe that our commitment to ersity & inclusion will enable us to build better digital experiences for our clients and their customers. We are dedicated to fostering a global team that reflects the ersity of the Voiceflow community. We consider employment applicants without regard to age, race, color, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status, or any other protected status.

If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.

At Voiceflow, since we are a small and mighty team - we put a lot of care and time into who we hire. We take a hybrid approach when it comes to our recruitment process. We believe in a combination of conversational-style & standardized interviews along with take-home assessments for technical positions. We will ensure there is time at the end of all interviews for you to ask any questions and will keep an open-line of communication throughout the process.

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Customer Support Engineers will have experience actively diagnosing and debugging customer tickets and will be technically curious; digging deep to find the answer to a tricky problem. CSEs will be good communicators and will be able to handle customers in both positive and negative situations. They must be able to fully drive customers through the debugging process in confident control. 

Fastly’s goal of creating the best set of tools for people who scale the internet is rooted in great support. It's a core value, and something that shapes our culture. Fastly is looking for passionate support engineers to continue our high standard of support, as well as scale and improve our support systems as we grow.

The ideal candidate should be a master of written voice, and have the technical curiosity and experience necessary to understand Fastly’s product from end to end. They’ll be working with our marketing, engineering, and sales teams on behalf of our customer base, so a passion for customer advocacy is essential. Also, no two support tickets at Fastly are alike, so support engineers will be dealing with a wide range of complex and rewarding problems on a daily basis.

What You'll Do

• Manage customer CDN configurations over email and chat
• Communicate customer needs and requirements with the engineering, product and sales teams
• Contribute to our customer facing documentation when necessary
• Contribute to the processes and policies that scale our support organization as we grow

What We're Looking For

• Recommended minimum of 2+ years of experience in customer support or sysadmin role
• Strong written communication skills and experience supporting customers via email, chat, ticketing system or phone
• Demonstrated understanding of one or more programming languages
• Demonstrated understanding of *nix environment
• Ability to debug connections using cURL, traceroute, nc or other network diagnostic tools

In accordance with applicable law, Fastly’s minimum base pay for this role if hired in Colorado is $75,000 per year. Additionally, this role is eligible to participate in Fastly's equity plan. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations. Note that this role is available to candidates outside of Colorado and different minimum compensation may apply.

Fastly is proud to deliver a strong total rewards program to our employees. This role is eligible to participate in the following benefits:

• Health benefits (medical, dental, and vision)
• Medical: Cigna or Kaiser available
• Retirement benefits and employer match
• Life Insurance (Basic and Voluntary Life)
• Short & Long Term Disability with a buy-up LTD option
• Voluntary Accident & Critical Illness benefits
• Flex Spending Accounts & Mass Transit benefits
• Open Vacation Policy
• Sick Time
• Generous leave benefits (medical, maternity, paternity, and personal)
• Paid wellness days
• Employee Assistance Program
• Learning & reimbursement program stipend
• Mobile and internet allowance
• Wellness stipend
• Pet insurance

Fastly reserves the right to amend or modify for any reasons in accordance with applicable law.

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.

• We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).

• We value ersity. Growing and maintaining our inclusive and erse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit, please apply!

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.  

Employment decisions at Fastly are based on business needs, job requirements and inidual qualifications, without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Fastly encourages applicants from all backgrounds.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.

• Be honest
• Help the customer
• Be clear and concise
• Be kind and make the customer happy

💻 Your responsibilities will include:

• Answer customer questions via live chat, email and phone support
• Proactively look on how to improve the customer experience

• Excellent English language skills (written and spoken)
• The ability to work independently and to be a problem solver
• Weekend availability
• Nice to have: experience with insurance, customer service or health care
• Your timezone: We need team members in America, Mexico and Brazil.

🧪 We like to work with people who:

• Want to help build a global social safety net on the Internet.
• Think for themselves instead of copying others.
• Are willing to try new things, even with the risk of failure.
• Are intellectually curious and open to new ideas.
• Are creative and bold in the face of any problems.
• Have strong integrity and do the right thing.

🧘 What we offer

About SafetyWing

Salary and compensation

• Be honest
• Help the customer
• Be clear and concise
• Be kind and make the customer happy

💻 Your responsibilities will include:

• Answer customer questions via live chat, email and phone support
• Proactively look on how to improve the customer experience

• Excellent English language skills (written and spoken)
• The ability to work independently and to be a problem solver
• Weekend availability
• Nice to have: experience with insurance, customer service or health care
• Your timezone: We need team members in Europe.

🧪 We like to work with people who:

• Want to help build a global social safety net on the Internet.
• Think for themselves instead of copying others.
• Are willing to try new things, even with the risk of failure.
• Are intellectually curious and open to new ideas.
• Are creative and bold in the face of any problems.
• Have strong integrity and do the right thing.

🧘 What we offer

About SafetyWing

Salary and compensation

Who We Are

PlanetArt’s mission is to be the leading online destination for personalized invitations, announcements, home décor and other personalized products. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality and meaningful finished products and memorable celebrations of life events. Visit www.planetart.com to learn more.

What You’ll Do

• Be the primary contact to external customers via phone, chat, and email
• Ensure quality of all orders, including photo placement and spelling/grammar
• Be dedicated to 100% customer satisfaction
• Assist Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries and other contact types
• Other duties as assigned

Requirements

• Excellent written and verbal communication skills
• Friendly, bright and outgoing personality with a "can do" attitude
• Internet savvy, general computer skills, and at least average typing skills (40wpm)
• Preference for at least one-year customer service experience in a call center environment
• Ability to work flexible work hours, including regular weekend shift. Strong preference given to those able to work both Sat and Sun (for example, Tue-Wed off), and/or into the evening.
• Reliable attendance
• Demonstrated ability to deliver high quality customer service in all three channels (Phone, chat, email), including: following all company protocols and policies; ability to maintain positive attitude toward customer under pressure; understanding the need to balance efficiency with quality; and understanding the delicate balance between customer needs and company needs.
• Possess a high degree of professionalism, maturity, and objectivity with our numerous customer contacts.

Work from Home Requirements

• Reside within easy commute distance to one of our locations
• Private, distraction free environment
• Reliable high-speed internet access (non-Wifi connection for computer)
• Experience working from home in Customer Service preferred

We’re looking to bring on a motivated Technical Support Analyst with experience in troubleshooting customer issues to provide technical support for the broadcasters, affiliates, and users of our main platform. In this role, you will collaborate closely with the Customer Support and Quality Assurance teams to reproduce customer issues, identify bugs, and provide solutions.

We have a robust training plan, so your first 60 days in this role will be dedicated to learning the ropes and setting you up for success. If you’re excited to take on new challenges, self-motivated with a growth mindset, and looking to learn the ins and outs of how an application works, apply today.

Who We Are:

Multi Media, LLC owns and operates one of the most popular live streaming entertainment platforms in the industry, earning spots on Alexa’s most visited websites, top 50 globally, and top 20 in the United States! Our site hosts over 10 million daily users and generates 700 million clicks monthly. Multi Media's mission is to democratize streaming by providing unparalleled service platforms that are easy to use, where content creators can build safe and inclusive communities for meaningful virtual connections.

What you’ll be doing:

• Work with customers to solve their challenging technical problems on our web application, including browser issues, Internet connectivity, and light mobile and desktop-related troubleshooting
• Identifying trends and reporting application issues to bridge the gap between development and customer support teams
• Reproduce customer issues and create detailed bug reports so we can get ahead of recurring issues

Requirements

Skills you already have:

• Technical customer support or related IT experience
• Experience troubleshooting customer issues and investigating the source of bugs or website outages
• Curiosity to solve complex problems on your own before involving senior team-members
• Strong knowledge of supporting macOS devices to support the majority of our users
• Excellent communication skills and have previous experience assisting users via email
• The ability to complete up to 30 support tickets daily

Benefits

What You’ll Get:

• Fair and competitive base salary
• Fully Remote Optional
• Health, Vision, Dental, and Life Insurances for you and any dependents, with policy premiums covered by the Company
• Long & Short term disability insurance
• Unlimited PTO
• Annual Year-End Company Closure
• Optional 401k with 5% matching
• 12 Paid Holidays
• Paid Lunches in-office, or if Remote, a weekly food stipend via Sharebite
• EAP and Employee Recognition Programs
• And much more

Multi Media, LLC is an equal opportunity employer and strives for ersity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage people from underrepresented groups to apply!

Muck Rack is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Muck Rack - The new standard in public relations software.

Binance is looking to hire a Client Success Intern to join their team. This is an internship position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

We are looking for a dynamic inidual to join the service team at Lilli, the Customer Support Executive will play a key role in Lilli's growth through maintaining existing customer relationships. They will help customers set up Lilli and walk them through the product and how to use the software.

They will work as part of a collaborative team to ensure high levels of customer satisfaction through excellent customer service. Working with the Customer Success Manager, they will show enthusiasm to learn more, push boundaries and innovate every day.

Requirements

Responsibilites and Duties

• Communicate directly with customers to answer questions and address issues through emails or phone calls
• Work closely with CSM and SDR’s to optimise delivery outcomes
• Assist customers with product setup, direct them to best practices and resolve any technical issues they might experience
• Manage your backlog of tickets and stay on top of responsibilities
• Inform customers about new product functionalities and features
• Follow up with customers to ensure that any reported technical difficulties have been resolved
• Ensure all of our users are provided an excellent Lilli experience
• Troubleshoot, analyse, and report product issues and bugs to the product team
• Keep a detailed record of useful comments from customers, as well as positive or negative feedback.
• Identify and track customer feedback to better advocate on behalf of our customers and advise the product team on areas of improvement.
• Support all elements of Lilli's sale to scale model. By supporting with meeting organisation, administration, documentation and programming
• Ensure customer satisfaction and provide professional customer service to our customers
• Maintain a positive, empathetic and professional attitude towards customers at all times and build productive relationships
• Respond promptly to customer queries and requests
• Build knowledge inside and outside of company so that you can answer all incoming questions around Lilli
• Responsible for analysing, tracking and resolving issues logged by customers
• Clearly communicate with different teams around data inconsistencies, bottlenecks in workflow and opportunities for increased efficiency
• Simplify technical terminology for customers
• Adapt quickly to changing processes and pick up new tasks quickly
• Be an advocate for the Lilli brand and the customers’ needs

About you

• Be happy to work in a tech start-up and thrive in a fast-paced environment
• Enjoy working with others to achieve a common goal
• Be able to display exceptional customer service skills and the ability to support customers with technical difficulties in a timely manner
• Be a solution-driven inidual who can explain complex product information in a helpful way
• Excellent written and verbal communication skills
• Organised and able to multitask
• Solution orientated with good problem solving skills
• A good cultural ambassador who will uphold our brand reputation
• Presentation compilation and experience of running demos
• Helpful and always willing to go the extra mile
• IT literate
• Good powerpoint and design skills (nice to have)
• Experience of planning and workload management tools

Benefits

• We have a flexible work schedule, this means you choose when you work and how you work
• We are remote-first and believe that having an inspiring space to work is important. We don’t have an office so we will provide everything you need to set you up at home, and if you need to find inspiration in work in a local co-working space or somewhere else then we will support that too
• We get together regularly to celebrate our teammates and our wins
• Cycle Scheme - You may not have an office to cycle to but we encourage you to get out onto the roads wherever you are
• We have a team dedicated to ensuring we have a solid working culture that is supportive and inclusive
• A generous 28 days’ annual leave and bank holidays

• Locations: USA, 100% remote
• Language: English

Turbot is looking for a proactive, highly motivated, Senior Engineer - Customer Success to ensure customer success. You will be responsible for working collaboratively with our enterprise customers to support their requirements from onboarding, ongoing support, and professional services engagements. A great candidate for this role will be customer-focused, technically adept in cloud security/management/governance, and highly motivated to work within a small, high-performing organization, delivering successful customer engagements across the world's largest enterprises.

Why join Turbot?

• Learn with the best - Collaborate closely with a small team of world-class employees.
• Make a difference - Your success is critical to each colleague and the company's growth.
• Uncap your potential - Your personal growth is our priority, see how far you can go!
• To learn more about what it's like to be a part of the Turbot team, please visit here!

Who You Are

• A motivating technical leader and subject-matter expert that has experience working closely with all levels of the organization to help build and support a highly engaging customer relationship.
• You thrive in fast-paced environments, are comfortable not knowing the answer, but are motivated to overcome a challenge.
• You take pride and ownership in what you do. You care deeply about your work, are proactive, and people know they can count on you to get the job done.
• You value ersity in others and go out of your way to ensure people feel welcome. You enjoy engaging with your colleagues and customers, have a low ego, and make the workplace more fun for everyone.
• Practical and naturally inclined to "roll up your sleeves" to get the work done.
• Able to think systematically and drive efficiency through implementing and improving processes.
• Enthusiastic and proactive, with a proven ability to solve problems.
• A high agency inidual, who is enthusiastic and proactive.

Responsibilities

The role represents an exciting and broad opportunity to make a difference across our entire organization and customers. The role spans a wide variety of tasks each week and month, which are likely to include;

• Increase customer success: You will be a friendly and clever support leader assisting global enterprise customers in the administration of Turbot associated with multiple AWS, Azure, and GCP production cloud environments.
• Grow product usage: You will optimize product stickiness and increase usage through successful customer onboarding, ongoing helpful support, and identifying new opportunities for services and product features.
• Evangelize product benefits: You will deeply understand Turbot and articulate complex cloud security and cloud management best practices to both technical and non-technical end-users.
• Improve customer experiences: You will develop and contribute technical and process documentation, help train and educate end-users, and optimize customer configurations based on best practices.
• Learn from customers: You will have a deep understanding of user needs and experiences, utilizing these to generate insights in order to improve customer adoption and experience.
• Elevate with colleagues: You will collaborate cross-functionally with Product to translate customer requirements into technical solutions, and Sales to ensure positive customer success to increase adoption.

Requirements

• 7+ years in a technical, professional service role; preferably in fast-paced, rapidly growing environments.
• 2+ years of direct experience in supporting a CSPM, CWPP, Cloud Governance, Cloud Management, Cloud Security, Cloud Operations, or related cybersecurity tooling.
• 2+ years of providing end-user support for an Enterprise platform and/or SaaS product.
• Deep technical knowledge and hands-on experience in AWS. Preferably have multi-cloud experience with Azure and/or GCP as well.
• Deep technical knowledge and hands-on experience in cloud-native networking, identity, key management, and security services.
• Deep technical knowledge in IaC tools (e.g. Terraform, CloudFormation, etc.) with hands-on experience deploying well-architected cloud architectures and distributed systems.
• Understanding of compliance and security control frameworks (e.g. CIS, NIST, HIPAA, PCI, etc.).
• Experience with writing basic scripts (e.g. JavaScript, Python, Shell) to assist customer use cases.
• Linux and Windows-based systems administration skills in a Cloud or Virtualized environment are preferred.
• Helpful, service-minded, and precise in your administration.
• Enjoy working in a fast-paced, developing, and evolving environment, with changing structures and procedures.
• Excellent communication skills with all stakeholders across a global team, and a video-conferencing natural.

Customer Support Manager

REMOTE (UNITED STATES)

SALES & OPERATIONS – CUSTOMER OPERATIONS

FULL TIME

At Teachable we empower creators to transform their knowledge into income. To accomplish this, our products enable iniduals and small businesses to create, host and sell online courses and coaching. Teachable Creators have tens of thousands of active creators who’ve reached more than 45 million students around the world, teaching a erse array of topics, ranging from crafting to card tricks to coding. Fifty million people worldwide consider themselves to be creators. More than two million people earn enough from their passion projects to consider it their full-time income. The rise of the creator economy means more people than ever want to share what they know and monetize it. Teachable is poised to offer best-in-class solutions to this ever-growing market.

In 2020, Teachable was acquired by Hotmart Company, a global leader in the Creator Economy with a shared mission of empowering creators to live out their passions. With offices in eight countries and more than 35 million users worldwide, Hotmart’s partnership ensures our creators—current and future—have access to best-in-class technology tools, so they can scale their online businesses with ease and truly make an impact on their students’ lives.

As a Customer Support Manager, you will be responsible for overseeing the daily operations of up to 15 nationally distributed Customer Support Specialists. You’ll be part of a best-in-class customer support organization that has a unique position in being able to work directly with our Creators and help scaffold their online businesses to new heights.

This is a full-time, salaried position that will be PM shift (we operate on an EST schedule). Required to be on-call one weekend day, evenings and holidays (as needed).

Our customer support team operates seven days a week, 365 days a year, from 8 a.m. to 9 p.m. EST.

What You’ll Do

• • Manage – Maintain a high performing, engaged, customer-first culture within the team by hiring and developing talent that aligns with our company values and goals.
  • Coach – Set expectations for Customer Support Specialists to meet/exceed ambitious KPIs, as well as inidual and team goals
  • Empower – Provide a world-class customer support experience by efficiently and enthusiastically delivering solutions to creators
  • Analyze – Interpret, and act upon customer support metrics by sharing actionable insights including customer feedback and support trends from quantitative and qualitative data to the broader organization.
  • Collaborate – Lead cross-departmental strategic initiatives that contribute to the success and growth of our department.

What We’re Looking For

• • 2-3+ years of management experience, leading distributed teams of 10+
  • Working knowledge and experience using help desk tools such as Zendesk, Salesforce, Intercom or similar
  • Effective written and verbal communication skills: you are comfortable coaching on complex/technical topics
  • Emotional intelligence and an empathetic inclination to interpret and solve challenges faced by our team and our customers
  • Demonstrated experience successfully leading cross-functional projects from ideation to execution
  • Results driven: If you see something that can be done differently, you take action, and advocate on behalf of our creators.

Nice to Haves

• • Knowledge around expanding operations such as service hours, support channels, self-service or offshore teams
  • Experience building and facilitating continued training initiatives to ensure teammates are well equipped with knowledge and resources to provide product solutions
  • Passionate about both teaching and learning

Teachable is an instructor-focused platform that empowers creators to build and sell online courses and coaching on any topic-from iOS development to watercolor painting to card tricks. Instructors using our platform have collectively earned more than a billion dollars to date.

Since our founding, we’ve raised more than $12.5 million from top venture investors and were acquired in March of 2020. Teachable is now part of Hotmart Company, a global tech group focused on the Creator Economy, with over 1,800 employees in 8 countries (Netherlands, USA, Brazil, Spain, Mexico, Colombia, France and UK). Hotmart´s mission is to help creators make a living from their passions, using digital products to entertain, help and instruct their audiences.

Teachable is continuing to build a erse team of top-notch talent. We won’t hold you back from reaching your full potential at Teachable; you’ll have the freedom to be an integral member of our tight-knit team, with great benefits and perks. Your work here will directly impact hundreds of thousands of online educators, entrepreneurs, and creatives.

Teachable operates under a hybrid work model, meaning we give our employees the flexibility to work from home or from one of our offices at their leisure (unless otherwise mentioned in a job description).

Teachable encourages iniduals from a broad ersity of backgrounds to apply for positions. We are an equal opportunity employer, meaning we’re committed to a fair and consistent interview process. Please tell us in your application if you require an accommodation to apply for a job or to perform your job.

The Customer Advocate is responsible first and foremost for the happiness and success of our customers. That’s a huge responsibility and one that we care deeply about. To succeed in this role, you’ll redefine what the entire customer experience and support look and feels like at Screencastify. Your mission - should you choose to accept it - is to lead us into a new era of support-driven growth.

1. You’ll own customer issues and work both independently and cross-functionally to find solutions. You’ll create and maintain internal technical documentation and external customer communication. This includes our help documentation, video tutorials, and support inbox.
2. You’ll keep a pulse on product issues, trends, and feedback to promote support-driven growth and change. You will be our customers' biggest advocate.
3. You'll tackle our most interesting and impactful problems. Our team is still small, and people wear many hats. Absolutely no boredom.
4. Join us at a magical time. We're profitable and support tens of millions of users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here.

• Respond promptly to customer inquiries, and resolve any issues they may be experiencing
• Use your positive and empathetic skills to answer questions and improve customer outcomes
• Learn the Screencastify products inside and out to become the expert on all questions and uses
• Keep records of interactions, transactions, comments, and feedback requests
• Communicate and collaborate with colleagues to share trends and patterns from customer interactions
• Provide feedback on the efficiency of the support process and collaborate to improve it

• 1+ years of experience providing customer support or technical support for a SaaS company
• Ability to collaborate with software engineers, product managers, and marketing team members to enhance customer services
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Care about even the smallest of details
• Don’t need to be told what to do (seriously, we want to give you the keys and let you drive)
• Have a track record of high achievement in your current role providing written and chat support
• Feel very comfortable using computers and providing technical support to others
• Approach problems with empathy and know-how to remain calm, even if others aren’t
• Are a great communicator with fantastic time management skills and the ability to context switch quickly
• Are excited to get in on the ground floor of a small, rapidly-growing, fast-paced startup
• Love the challenges, hours, and ups-and-downs of startup life
• [Bonus] Have worked with a remote team
• [Bonus} Start-up experience a plus!

Community Manager needed to foster community conversation on Discord in the Sports, Gaming and Technology space.

At Altered State Machine we’re creating the next generation of decentralised AI platform tools, in one of New Zealand’s most exciting high growth startups. Our projects include a Muhammad Ali - The Next Legends, a world-first Metaverse AI game with Muhammad Ali Enterprises; the Artificial Intelligence Football Association (AIFA); and open-source Web3 protocols enabling users to build their own immersive AI environments in the Metaverse, with more projects, games and products to be announced.

We’re developing a world-first gaming platform with one of the biggest brands in the world, and we’re looking for a Community Manager to be our champion of engagement on Discord, our core community engagement platform, to generate ongoing community conversations during one of the biggest cultural events of the year. As Community Manager, you’ll be in charge of our delivering our content strategy on Discord and working closely with the Marketing and Tech Support teams to make sure our audience become active community members.

Tasks and Responsibilities

• Work closely with internal and external stakeholders to deliver our global marketing strategy.
• Develop engaging copy, content, conversations and engagement in our Discord server.
• Generate ideas to increase core KPIs during campaigns.
• Produce relevant communications to keep existing and potential audiences engaged.
• Contribute to driving conversion by continuously optimising our Discord server.
• Provide regular reporting with ideas for growth to senior Marketing team.
• Identify new and creative ways to engage with our online community across a variety of platforms.

Requirements

Is this you?

• 3+ years experience community management or support roles, either across forums, social media or tech support.
• You know the perceived value of a POAP and didn’t even have to Google that.
• A deep knowledge of Web3, crypto, the Metaverse, NFTs and decentralised technologies. This is a must - to get it, you have to be in it.
• An avid sports fan.
• Spending your day chatting online to a rapidly growing community of sports fans, NFT natives and newcomers to Web3 sounds like a dream.
• Proven ability to work in a fast paced dynamic environment with global stakeholders.
• Ability to intuitively and confidently generate engagement across Discord environments.

Extra brownie points for:

• A personal fascination with sports and/or gaming.
• Experience with podcast, AMA and/or livestream production.
• Experience with Web3, decentralised technologies, artificial intelligence or Altered State Machine.
• Saying GM to your colleagues, communities and chat threads daily.

Benefits

We're a great place to work at

• Experienced and wickedly talented team of 50 and growing
• Real work-life balance
• We’re one of the world’s largest Web3 technology companies
• We’re developing the next generation of gaming with the biggest brands in the world
• Venture funded by a consortium of 20 leading crypto investors… and more every day

• Plenty of opportunity for career growth

We can offer

• Great variety (no two days are the same)
• Exciting international projects
• Engaging with global AAA gaming companies, game platforms and investors
• The right salary
• Flexibility with WFH options - A remote-first workplace
• The chance to be part of the next generation of the internet… the decentralised Metaverse

If you enjoy being around creative people who are pushing the limits of design and technology, we want to hear from you!

About EdTec:

EdTec Inc. (edtec.com) is a social enterprise committed to improving public education by supporting charter schools with business, operations, and performance services. Our work supports our vision to have the greatest positive impact on the quality of public education.

EdTec is growing on a national scale. Currently, we provide services to over 300 charter schools across seven states, many of them located in low-income, high-needs communities. We are seeking an ESS Contractor who will share our enthusiasm to support our partner schools with high-value services, to empower the school leaders to focus their attention where it matters most – on providing an excellent education for their students. Ideal candidates will have an entrepreneurial approach, be a self-starter, and have comfort with fast-growing organizations.

We are business experts, educators, policy makers, and parents who are passionate about education. EdTec is committed to creating and maintaining a erse, equitable, and inclusive work environment where all employees are respected for the unique talents, skills, and experiences they bring to the table and have access to what they need to thrive. We strive to build a team that is passionate about our mission and values and reflects the ersity of the charter schools we support in order to provide the best possible service delivery and advance the charter school movement. EdTec Inc. is proud to be an equal opportunity employer.

About the Educational Support Services Contractor

The ESS Contractor role supports charter school leaders with critical planning and reporting needs. Key areas of support include LCAP, Charter Petitions, Grants, and other services. We are seeking a contractor most immediately for LCAP Services, but we also have ongoing needs for additional expert capacity in grants and charter petitions.

LCAP Services

The Local Control Accountability Plan (LCAP) is a comprehensive plan required of all California charter schools and school districts. The plan is updated annually and combines goals, measurable outcomes, actions, and budget. The ESS department provides critical support to school leaders in developing and completing the LCAP.

• Setting up and completing annual LCAP templates
• Communicating with charter school leaders for plan details and analysis.
• Developing plan and supporting resources to engage school’s key stakeholders
• Collaborating with other members of the EdTec team to ensure all pieces of the LCAP (plans, data reporting, performance, and financial) are aligned

Requirements

ESS Contractor Qualifications

• Bachelor’s degree--advanced degree in Education or related field is a plus
• Work experience as a teacher, instructional coach, or school leader
• Strong attention to detail
• Excellent time management and follow-through
• Effective communication skills, both oral and written
• The following are pluses, though not required:
  • Familiarity with LCAP, CAASPP, DataQuest, and the CA School Dashboard
  • Work experience in a California charter school, charter school management organization, or district school or central office
  • Experience writing or evaluating charter school petitions
  • Grant-writing experience

Schedule, Hours and Timeframe

The ESS team anticipates needing additional support for this project from September of 2022 through June 2023. Work schedule is flexible, and the number of hours will vary depending on contractor availability and project needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Benefits

At EdTec Inc, we carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. The minimum hourly wage for this position is $75.00. Ultimately, we determine compensation based on your experience and geographic location.

Nansen is looking to hire a Customer Success - Team Manager to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

🇳🇱 This job description is in Dutch. 🇳🇱

Description du poste

Functiebeschrijving

Wij zijn op zoek naar een customer support agent om het Customer Support Team te versterken. Deze nieuwe collega zal zich specifiek inzetten voor Paynovate, de acquringalafdeling van de Loyaltek Group. Wij zijn een Fintech in volle ontwikkeling, met een jong team en een duidelijke visie. Met uw passie voor klantenondersteuning, technische ondersteuning en en uw sterke coachingservaring zult u helpen om de Customert Support isie van Paynovate naar een hoger niveau te tillen.

Verantwoordelijkheden

• Het verbeteren van de klantenservice-ervaring
• Klanten bijstaan door op hun vragen te antwoorden (telefonsich & ticketten)

Kwalificaties

• Ervaring in het verlenen van klantenservice
• Vaardigheid in Frans, Nederlands & Engels
• Werkkennis van klantenservicesoftware (Zendesk)
• Sterke klantgerichte en communicatieve vaardigheden
• Geavanceerde vaardigheden in probleemoplossing en multitasking
• Klantgerichtheid
• Als u energiek bent, open, briljant met klantenservice, en klaar om de handen uit de mouwen te steken en uw handen vuil te maken aan alles wat digitaal is ... dan bent u degene die wij zoeken!

Ons Aanbod:

• U zult deel uitmaken van een bedrijf met veel groeimogelijkheden
• U werkt in een flexibele omgeving (100% remote)

Over de Loyaltek Groep

Bij de Loyaltek Group zijn we toegewijd om mensen te helpen profiteren van een beter financieel systeem. Of u nu werkt met onze acquiring- en issuing-specialist Paynovate, Loyalpay gebruikt als uw partner voor betalingsoplossingen, cadeauboncampagnes voert met Giftify, of Fintronik kiest voor bedrijfskaarten en betalingsverwerking, de Loyaltek Group is er om uw geld op de best mogelijke manier te verwerken: gemakkelijk, efficiënt, veilig.

Loyaltek is a Belgian Fintech company specialized in payment solutions. Our goal is to provide more innovative and intuitive payments options. We have an exciting opportunity for an enthusiastic Technical Customer Service Officer to join our dynamic team.

Technical Specialist - Customer Success

Who are we?

Digital Theatre+ is used by over 4 million students in over 3000 schools, colleges and universities around the world. Currently unrivalled in the education market sector and with ongoing investment, we are growing our global sales team and operate with the spirit of a highly entrepreneurial scale up . We believe the arts are for everyone, not the few, and we want to bring live performance into every classroom and library, along with tools and content.

The EdTech industry is an expanding market and we are uniquely situated to help shape how educational institutions use technology to enhance a student’s learning experience in the digital age (both in the classroom and remotely). Whilst you will have access to a London based office, you will have added flexibility to help you maintain a healthy work-life balance. 

Who are you?

Digital Theatre+ is looking for an organised, passionate and tech savvy Technical Specialist to join our customer success team in escorting our customers through their set up with us, from initial conversation to fully onboarded.  You will provide technical support to our customers, as the primary technical point of contact throughout the customer’s onboarding process.

This role requires a love for people and technology as you’ll build and maintain long-term relationships with our customers and internal teams.

You will get to:

• Perform configuration of SAML Service Providers using Okta and Cirrus Bridge

• Advise customers on configuration of SAML Identity Providers

• Become the subject matter expert and answer internal and external questions on MARC records and Proxy Configuration

• Troubleshoot SAML, IP Authentication and Username & Password issues

• Troubleshoot Browser, Network and DNS issues

• Escalate urgent issues to appropriate internal teams/departments based on procedures

• Conduct web meetings with customers and perform on-the-spot troubleshooting while demonstrating a professional and technical demeanour

• Document all customer interactions, including details of reported issues and enquiries, actions taken, and next steps

• Support and facilitate product trials, in partnership with sales, through configuration of DT+ and responses to tender questions, security or data privacy impact assessments

• Provide specialist guidance and advice to less experienced colleagues to ensure the continued growth and development of the team

You should apply if you have:

• Minimum of 2 years of B2B customer-facing experience, preferably in Customer Onboarding/Implementation at a SaaS company

• Experience with troubleshooting web applications, authentication and customer data

• Experience administering identity providers (Active Directory, Azure, Okta, Google)

• Strong technical troubleshooting skills with web browsers, connectivity, networks, proxies, dns and web applications

• High level of attention to detail, with the ability to work accurately and in a logical and methodical manner

• Experience in customer facing roles with proven technical aptitude

• Proficiency in conveying technical and business knowledge to customers (internal and external) to drive outcomes

• Excellent communication skills, emotional intelligence, ability to build relationships and collaborate cross-functionally

• Experience with ticketing or case management systems (HubSpot)

Desirable: 

• Experience with federated identity providers (Shibboleth, OpenAthens, UK Access Management Federation, InCommon)

• Experience with web proxies, reverse proxies and their configuration

• Knowledge of cloud computing concepts

We are building a balanced team in an inclusive environment and we welcome applications from all backgrounds. Our benefits include 25 days holiday (plus public holidays and an additional day off on your birthday), 24/7 access to an EAP wellbeing platform and counselling, enhanced maternity/paternity leave and a social committee that runs an end of year retrospective as well as organising a variety of culture-building events and socials.

Job Description

Job Title:         Junior Operations Support Coordinator  

Reports To:        Director of Operations Support

Hours:                Daily, Monday through Friday, or as lab requires.  Core Lab Operating Hours are 8:30am to 5:30pm.  Overtime may be required.

Description:       Ensure excellent support of teams, systems, programs and hardware to better assist Field Teams in their day-to-day operation. This role is an essential part of our effort to build a rapid growing support team that is recognized as the best in this emerging industry. Passion, effort, problems solving skills and effectively communicate within various levels of our fast-growing dynamic organization are just a few of the trades you should possess.

4 Key Responsibilities:

1. 1. Providing excellent support for teams throughout Serendipity Labs locations via phone, IM/chat and Video Chats etc.

1. Utilize 3^rd party programs such as Freshdesk and vendors to track, respond, report and resolve tickets in compliance with SLA's
2. Install and configure workstation, telephony, video, and mobile hardware/software as required in conjunction with System Admin resources (remote and on-site)
3. Quickly learn new technologies, systems, solutions, and procedures. Further identify opportunities in improving the support process.

Financial Performance

• System initiatives concerning Freshdesk, it's membership changes and expenses are to be approved by Director of Operations Support prior to roll out.
• Vendor Dispatchment, license changes and any other cost creating initiatives are to be approved by Director of Operations Support

Support Desk

• Resolve escalated teams and member issues quickly, efficiently and within policy guidelines by utilizing the Feshdesk platform.
• Oversee and ensure that all operational systems are in working order and escalate outages/problems to the appropriate vendor/contact and/or vendor and are resolved in a fair and reasonable timeframe.
• Carry out lab level audits, brand standards and other aspects of lab operations that were trained.
• Any identified patterns and feedback on systems are to be presented to Director of Operations Support
• Create a positive overall team experience at each lab opening. Drive a positive experience that supports the teams efforts to raise NPS scores at each lab and handling customer request.
• Provide a point of escalation for any training delivery and lab openings issues

Team

• Actively participate at team meetings
• Create a transparent team environment that flourishes on support, care and feedback
• Flexibility in the event of staff related coverage shortages

Essential Knowledge, Skills & Abilities:

• Minimum 3 years experience in a customer centric environment, IT related functions and or work experience desired
• Bachelors Degree level or higher preferred
• High standard of customer service and strong written and oral skills
• Excellent organizational skills
• Ability to work under pressure and demonstrate flexibility

Desirable Skills:

• - Experience in working in the Hospitality/Services business
• - Knowledge of business software and other business equipment
• - Support/Ticket system experience preferred
• - Setup up/trouble shooting, and problem solving talents required

Mental Requirements:  Reasoning, remembering, mathematics, appropriate language ability

Physical Requirements:

• Ability to handle interruptions to work flow
• Ability to receive written or oral instructions
• Ability to work with a variety of iniduals
• Ability to listen and respond clearly
• Hearing – Ability to receive detailed information through oral and telephone communication
• Talking – Clearly expresses ideas by means of spoken word
• Repetitive Motions – Substantial movements of wrists, hands and fingers.
• Vision – Ability to see and read
• Crouching, kneeling, standing, sitting, climbing, stooping, walking, pushing, pulling and lifting
• Ability to handle small tools such as a drill, hammer, screwdriver, etc.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and requirements are essential job functions.

All requirements are subject to possible modification to reasonably accommodate iniduals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position.  Team members will be required to follow any other job-related instructions and to perform any other job-related duties requested by their team leader.

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Location:  US Locations Only; 100% Remote

Compassion. It’s the starting point for health care providers like you and it’s what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you’re also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life’s best work.^SM

$1,500 Sign On Bonus For External Candidates

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you’re fluent in English and Spanish, Mandarin, Cantonese or Korean, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

Who says house calls are a thing of the past? At UnitedHealth Group, we’re always looking for new ways to run our service centers, improve our service levels and help people lead healthier lives. Here’s an opportunity with one of our most exciting business areas: Optum – a growing part of our family of businesses that make UnitedHealth Group a Fortune 10 leader. Now’s your chance to make a real impact by being an integral part of our progressive house calls program. Join us as we go beyond basic care to health programs integrated across the entire continuum of care.

This position is full-time (40 hours/week) Monday – Friday.  Employees are required to work an 8-hour shift between our normal business hours of 9:00 am to 5:30 PST, 10am to 6:30 MST, 11:00am to 7:30 CST, or 11:00am to 7:30 EST. It may be necessary, given the business need, to work occasional overtime or weekend.

There are several steps in our hiring process – it’s a thorough process because we want to ensure the best job and culture fit for you and for us. In today’s ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you’ll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process.  You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. http://uhg.hr/OurApplicationProcess

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Call members to schedule in home visits with a Physician or a Nurse Practitioner
• Answer inbound calls from members and assist them with their inquiries
• Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. Hear directly from our business leaders to find out more about our Housecalls Customer Service roles and the impact you can make for our members: https://uhg.hr/HouseCalls3/5/21

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of work experience
• Experience with Microsoft Word, Microsoft Excel and Outlook (create/edit/save/send documents, spreadsheets and correspondence)
• Ability to maintain confidentiality and adhere to HIPAA requirements
• Must be able to work an 8-hour shift between normal business hours between 9:00 am to 5:30 PST, 10am to 6:30 MST, 11:00am to 7:30 CST, or 11:00am to 7:30 EST.
• Bilingual fluency in English and Spanish, Mandarin, Cantonese or Korean

Preferred Qualifications:

• Experience working in the health care industry
• Experience working with Medicaid or Medicare
• Experience working in a customer retention focused role

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Must be able to connect directly into internet – via hard wire (either directly to modem or router)

Soft Skills: 

• Ability to type and talk at the same time while navigating through multiple screens
• Experience working in a metric-driven work environment
• Experience using an auto dialer system

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission:  We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health – related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.^SM

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 – $23.51. The salary range for Connecticut / Nevada residents is $16.00 – $25.77. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

At Code Intelligence we empower DevSecOps! We want to become the number one automated cyber security testing platform! So far, we are on a good track - our platform CI Fuzz already secures customers such as Continental, Google, and Telekom have already reached a new level of application security testing and shipped more secure and stable software faster.

What to Expect

You will be part of a very technical, talented, and fast-growing team that ensures big and small companies untap the full potential of CI Fuzz. As a Customer Success Manager, you will guide your customers to get the most out of our software. Starting with the onboarding process and continuing through the adoption cycle to enable them to achieve the best possible results. You will work with our Application Security Engineers (ASE) assisting and consulting with our customers on how to use our platform most effectively.

What is waiting for you?

Customer Success Managers (CSMs) work closely with the ASEs, product team, sales and marketing. Your main responsibility is to get most of our product offering and manage successful customer relationships.

You will be the face to our customers planning and guiding them through the entire customer journey.

There are three essential components:

Drive Adoption - find solutions for your customers’ challenges by closely working with our ASEs to solve technical challenges and educate our customers. You will:

• Build an adoption plan and support the customer journey from onboarding on to drive adoption
• Build relationships with key stakeholders and decision makers
• Collaborate with sales to grow and expand your customer accounts
• Manage the expansion and renewal process

Voice of our customers - you will be the voice of our customers internally at Code Intelligence. You will be the authority for the status of your customers and will:

• Make sure that customer requirements and feedback are synchronized with our product management so that we continue to develop CI Fuzz in a customer-oriented way.
• Track and manage customer health metrics
• Develop customer “fuzzing champions” to empower and evangelize within the customer organisation

Program Management - we work internationally with many types and sizes of customers and a solid vision for success backed up with a clear plan is key. You will:

• Practice operational excellence with clear and transparent reporting for customers
• Run regular customer health checks and be proactive in the management of all risks and issues

About us and the working atmosphere

• A collaborative team atmosphere, flat hierarchies, and start-up spirit
• Genuinely world class technology
• You have the opportunity and empowerment to actively develop our products and customers
• You become part of a start-up culture that is characterized by recognition, respect, and support
• Work flexibly from within Germany, and for office days, we have a beautiful location in Bonn with a view of the Rhine and excellent transport connections
• 30 days of vacation
• A ticket for public transport, sponsored gym memberships, and subsidized team lunches. And of course, we invest in your skills with a dedicated annual personal development budget. Lots of other benefits from great IT equipment, subsidized gym and lunch offers through to some CI branded swag

Do you share our passion for software security?

Would you like to use your knowledge and skills in an innovative environment?

Then we are looking forward to receiving your application!

What are we looking for?

• You will show leadership and bring value to experienced and technical teams.
• You will be one step ahead of the game - working proactively to ensure that we meet the needs of our customers.
• Winning initiative-taking spirit and a passion for cyber security and IT in general.
• You have shown that you work in a structured way, learn fast and can manage and collaborate with team members and stakeholders alike.
• You get the big picture, but also dig into the details and are a finisher.
• Good understanding of modern software development processes, including Dev(Sec)Ops and CI/CD. Hands-on experience is a plus.
• Good understanding of typical bugs and security vulnerabilities in C/C++ and Java (such as CWE or OWASP Top 10). Hands-on experience is a plus.
• Extraordinarily strong communication and presentation skills and be passionately working with customers and building sustainable relationships.
• Development and or project management experience a benefit.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field desired.

Udacity is hiring a remote Community Moderator (External Contractor) - Europe and Middle East Region. This is a full-time position that can be done remotely anywhere in Europe or Middle East.

Udacity - Advance your career with online courses.

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? At Terrestris, LLC, we are helping the government create better mission outcomes through better human performance. We are seeking Tier 2 Contact Service Representatives (CSR) to provide the Small Business Administration (SBA) professional, courteous, informative, and prompt customers support services. Join our team, grow your career, and crush your goals at Terrestris, LLC.

I've never heard of Terrestris, LLC. What do you do?

At Terrestris, we work to deliver extraordinary value to the American people by helping the Government become more efficient and effective. With years of experience in countless Federal projects, we apply industry best practices and innovative solutions to help our clients unlock human potential. We deliver on a broad range of services including Human Capital Management, Technology Innovation, General and Administrative Functions and Learning Support.

So, what will the Tier 2 Contact Service Representative at Terrestris do?

You will respond to general and frequently asked questions, and more technical questions, as specified by the Government through email and provide call center services for inbound calls to the SBA. You will follow established National Answer Desk (NAD) procedures for contact escalations and will update and maintain databases to support internal reporting and tracking systems. From time to time, special projects may be assigned by management to support National Answer Desk functions.

What does a typical day look like for a Tier 2 CSR?

You will:

• Read and correctly respond to emails and respond to clients that come in on the SBA national 800 number within 24 hours.
• Respond to technical inquiries escalated from Tier 1.
• Correctly refer Tier 3 calls for escalation in accordance with NAD procedures.
• Answer inquires by email or telephone and record all necessary information.
• Offer assistance to customers and follow problems through to resolution.
• Reassign emails/calls to SBA program offices or appropriate iniduals for resolution.
• Log and report data on the number and type of emails/calls received.
• Operate the SBA's current MS Office version including locating and moving files to/from shared resources (networked drives) as necessary.

What qualifications do you look for?

You might be the Tier 2 CSR we're looking for if you have:

• 2+ years of experience in a customer support role
• Demonstrated ability to learn and apply the technical concepts required for Tier 2 support
• Proficiency in Microsoft Office
• Proven track record of Customer service through phone and written mediums
• Strong phone and written English communication skills, plus active listening skills
• Comfort with CRM / Contact record systems and best practices
• Empathetic customer focus, flexibility to engage many different personality types
• The ability to multi-task, set priorities, and manage time effectively
• A High school degree or equivalent
• A safe, reliable and professional home work environment.

We're extra impressed by folks who:

• Read, write and speak Spanish fluently
• Possess previous Federal Customer Service experience

We offer outstanding benefits including health, dental and vision coverage. We also believe strongly in maintaining a quality work-life balance, so we offer a leave package that includes Paid Time Off, holidays, sick days and a fun, creative work environment.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.

Customer Service Bilingual Representative (Remote)

Remote

locations

WI Madison

MN Minneapolis

AZ Phoenix

IL Chicago

TN Nashville

GA Atlanta

MO St Joseph

CO Denver

Full time

job requisition id

R29956

At American Family Insurance, we believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a erse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

American Family Insurance is driven by our customers and employees. That’s why we provide more than just a job we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID:

R29956 Customer Service Bilingual Representative (Remote) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$23.00 Hourly

Compensation Maximum:$29.20 Hourly

Summary:

Provides support to insureds and agencies, as well as internal and external business partners. Handles each interaction with a genuine desire to connect with the caller while adapting the support to the customer’s needs. Willingly takes ownership of each interaction while advocating for the customer. Continually develops (or evolves) knowledge and skills necessary to provide expected support. Understands and maintains key performance indicators while living our company values.

The Customer Service Representative I provide service through various direct/indirect customer contact channels. Representatives are responsible to resolve service issues in an unscripted customer care center environment with a focus on one call resolution. Accepts ownership of the interaction and provides a high caliber of service, assess customer needs and advises on policy coverage and options.

Current property/casualty insurances licenses are desired. (Please note that a personal lines license or adjuster license will not meet this requirement).

Experience with care center, high call-volume experience and/or insurance experience is strongly desired but not required

This role provides:

Base pay, shift differentials, bilingual pay differential and bonus incentives

The internet speeds required for this role are: 100+Mbps down /10+ Mbps up.

Due to state property and casualty licensing requirements, we are unable to consider applicants from: AK, AR, CA, FL, HI, KY, MA, MT, NJ, NM, NY, WV, WY.

Job Level Summary

• Requires working knowledge and skills developed through formal training or work experience.
• Identifies the problems and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
• Works within established procedures with a moderate degree of supervision.

Primary Accountabilities

• Responds to customer interactions regarding billing, policy coverage, and policy changes. Interactions may occur through various customer contact channels such as phone, email, e-form, chat, and/or social media platforms.
• Accepts ownership of requests and provides thorough service to ensure complete customer satisfaction.
• Empowered to take risks and make exception decisions. Reviews the situation to ensure decision is appropriate for both the customer and the organization.
• Asks probing questions and actively listens, showing interest and compassion to provide customers with a high-touch customer experience for all interactions and programs.
• Fosters strong relationships with customers to maintain a high level of client retention and product loyalty, educating and advising on current and future insurance needs.
• Communicates with business partners to collaboratively assist and support customers through multiple services and programs.
• Stays abreast and adheres to organization processes and procedures, assisting customers following federal and state regulations.
• Live the OneAmFam culture, collaborate cross-isionally to achieve a seamless customer experience.
• Assists with peer development through information and knowledge sharing.
• Learn, embrace and apply the LEAN concepts in day to day work, identifying opportunities for improvement and making recommendations for change
• Actively attends scheduled training class as required, as well as participates in development opportunities to further expand Customer Service skills.

Working Conditions

• This position requires the ability to work a flexible schedule including evenings, nights, weekends, and holidays.

Education & Licenses

• If unlicensed, provide proof of successful completion of the AD Banker On-Line Pre-Licensing Course for employee’s resident state prior to 8:00am CT the Wednesday before start date or the offer will be rescinded. Proof of successful completion is: 1. A score of at least 90% on the comprehensive exam for resident states having this exam in their coursework, and/or 2. The certificate(s) of completion for resident states requiring a pre-licensing course.
• Required to pass the resident state licensing exam(s) for property and casualty producer licenses within 30 days of hire.
• Property and casualty producer licenses for all operating and/or service states must be obtained within 60 days of hire.
• Must complete required continuing education credits to maintain resident state property and casualty producer licenses.
• Must maintain property and casualty producer licenses for all operating states and/or service states.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Basic knowledge and understanding of mathematics (arithmetic, averaging, percentages, etc.).
• Demonstrated experience in a customer service environment. (This includes face to face service or contact center; retail, insurance, hospitality, etc.).
• Ability to take the lead and guide our customers to resolution.
• Ability to advise and recommend additional insurance products and services.
• Demonstrated experience with PC software applications.
• Ability to conduct basic computer/internet troubleshooting.
• Keyboarding/typing ability at 25 wpm.
• Must meet workspace and internet speed requirements.
• Must meet Virtual/Remote Employee requirements as outlined in the Virtual/Remote Employee Agreement.
• Must pass bilingual assessments in reading, understanding, writing and conversing fluently in both Spanish and English.

Additional Job Information:

Additional Job Description

o Offer to selected candidate will be made contingent on the results of applicable background checks

o Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

o Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position

This position is fully remote/work from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events.

Preferred locations for this role include:

Madison, WI; Chicago, IL; St Joseph, MO; Minneapolis, MN; Denver, CO; Phoenix, AZ; Nashville, TN; Atlanta, GA

*Other locations may be considered

When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Xperteks is looking to hire an Apple Support Engineer

This is a Full-Time position.

A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Remote Technical Support position to support clients on a full-time basis.

Candidate must be passionate about computers & technology and should be highly proficient in Mac OS X. Must be up to date on the latest technologies and be able troubleshoot and learn quickly.

Must Be Experienced And Proficient In

Remote Software Technologies

VPN Connectivity and TCP/IP LAN Networks

Troubleshooting OS X.

Troubleshooting Graphic Applications (Adobe PS, IL, ID, etc..)

Office 365 and Cloud Applications

Knowledge of Font Management

Knowledge of Macintosh Networking

Unix and Command Line

JAMF/Addigy

Ideal Candidates Should Be Able To

• Provide general desktop, user and hardware support
• Provide proactive system maintenance including backup solutions
• Provide general connectivity and troubleshooting support
• Provide network and server support
• Provide good communication skills and documentation

You are always up to date when it comes to your favourite game?

Your mission:

• Develop our community. Take ownership in building and developing the community of our mobile- and browser game Forge of Empires.
• Design your strategy. Use trending topics among your community as well as your expertise to set up a successful content-/communication plan between our players & the company, including announcements and release notes.
• Guide your team. Manage your team of external Community Managers and streamline information.
• Analyze performance. Gather feedback and data from your community (all languages) to measure the impact of your community activities and analyze/process the information for your stakeholders.
• Connect departments. Enforce a professional collaboration with other internal departments, e.g. with our Game Development and CRM teams.
• Shape the gaming experience. Coordinate live ops of new game content, including in-game events as well as new features.
• Engage our players. Ensure a high quality standard of customer support.
• Learn from our team. Work together with our experienced professionals who are shaping the Forge of Empires experience, e.g. two in-house Community Specialists, about 40 external Community Managers and your dedicated Team Lead.

Your skillset:

• Experienced Community Specialist. Professional experience in Community Management (or equivalent career paths), preferably in a gaming environment.
• Community development expertise. Competence opening and growing new communication channels to players/customers, e.g. TikTok or Discord.
• Intercultural communication. Business fluency in English (both written & spoken) and an open-minded personality paired with strong communication & negotiation skills.
• Gamer by heart. Enthusiasm for games and gaming communities, plus knowledge of the games industry and its mechanisms.
• Sociable character. Approachable, friendly and professional with a dedicated focus on customer satisfaction - basically, a service talent who loves to talk to people.
• Pragmatic behavior. Result-oriented and independent way of working, with a very good sense for target group content and empathy in user dialog.

• Expert in the genre. Knowledge of city building and strategy games in general.
• Forge of Empires player. Knowledge of the mechanics and intricacies of Forge of Empires in particular.
• Management know-how. Initial experience in recruitment and leading remote teams.
• Tooling expertise. Capable of using not only the basics (like Excel & Facebook), but also relevant business-related tools (like JIRA, Agorapulse) or even additional tools (like video production suites, e.g. Adobe Premiere Pro).

Your power-ups:

• Career opportunities. Level up as a Community Specialist with excellent training and development opportunities, such as online trainings, InnoVersity and conferences.
• Outstanding benefits. Get 28 vacation days, a sabbatical, mobile device, contribution to your public transport ticket, and more.
• Flexible working hours. We offer trust-based working hours as well as active breaks - play table tennis with your team, work out in our gym or go to our rooftop terrace to get some fresh air.
• Hybrid Working Model. We offer our colleagues the flexibility to choose between working from home and our modern offices in central Hamburg. With regular times planned together in the office, we make sure to keep up our unique InnoGames spirit.
• Team of specialists. Shape the success story of InnoGames and be a part of our international team of professionals in a stable growing company and award-winning employer.
• Relocation assistance. If you are interested in relocating to Hamburg, we will help you relocate to Hamburg regarding all the needed resources.
• Solution orientation. We are offering an atmosphere to empower creative thinking and strong results
• English first. Our company language is English, and we support all our employees and their partners with optional German lessons.
• Team events. Participate in regular team events (e.g., wine tasting, cooking, paintball), barbecue together on our rooftop terrace, and enjoy regular company-get-togethers
• Food & drinks. We offer free drinks and fresh fruit to contribute to your health and well-being; enjoy the meals delivered by our in-house canteen or cook on your own in one of our employee kitchens
• Comfy and modern offices. Learn more about our charms and benefits in our virtual office tour

Our story:

Hamburg-based InnoGames is Germany's leading developer and publisher of mobile and online games and a certified Great Place to Work®. The climate-neutral company, which is part of Modern Times Group (MTG), was established in 2007 and is still run by its founders. Together with a 400+ strong team from over 40 nations they create unique games that provide millions of players from around the world with years of fun.

While InnoGames is best known for Forge of Empires, Elvenar and Tribal Wars, the company is continuously expanding its portfolio across genres and platforms. The most recent additions are Rise of Cultures and Sunrise Village, which saw successful commercial launches in early 2022.

In order to further expand our success and to realize new projects, we are constantly looking for young talents, experienced professionals, and creative thinkers.

Excited to start your journey with InnoGames and join our dynamic team as a Community Specialist? We look forward to receiving your application through our online application form. Max (Maximilian Kaeding) would be happy to answer any questions you may have.

Customer Service Representative II-RCSII

at Curative, Inc

Remote

MediView is looking for a Member Services Representative. Candidates will utilize their previous experience in the Medical Field/Customer Care to increase satisfaction and retention for our clients, providers and members with accurate, consistent, timely and meaningful information. This role provides support to clients, providers and members while building rapport and collaborative relationships with current and prospective clients, providers and members in accordance with compliance guidelines. This is a remote call center position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answering phone calls and emails, assisting and resolving Provider and Member related requests regarding but not limited to the following:

• Commercial and Government Health Plan interpretation and benefits
• Providing all aspects of member benefit information, eligibility, referrals/authorization and claim processing information with 100% accuracy
• Directing calls and emails to correct department and escalating as needed
• Building and maintaining solid client, provider and member relationships by handling questions, concerns, resolving issues/complaints with speed and professionalism while maintaining confidentiality per HIPAA guidelines.
• Documenting provider and member complaints, determines appropriate course of action, and follow-up to ensure the complaint is resolved.
• Providing Member outreach calls as needed
• Documenting all interactions and transactions with the caller in the appropriate areas.
• Assisting Members with PCP assignments and re-assignments.
• Adhering to US regulatory and Quality System requirements.
• This position assumes and performs other duties as assigned

REQUIRED EXPERIENCE

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions:

• 3-5 years related experience and/or training in a call center environment in healthcare, insurance plan areas including knowledge of basic claim processing
• Excellent attendance is critical to success in this position
• Meet Curative COVID-19 Vaccination Policy and be vaccinated or meet vaccination exemption requirements
• Excellent computer and phone skills, attention to detail, process and policy adherence
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Active listening skills to accurately respond to inquiries and requests.
• Exceptional organizational skills, retention of policy and process a must
• Intermediate skills minimum in google and Microsoft office suite of products a must
• Internal candidates must have been in their current role for at least 6 months and have no performance or attendance actions in effect.

REQUIRED EDUCATION, LICENSES and/or CERTIFICATIONS

• High School diploma or GED equivalent
• Bilingual in English and Spanish preferred
• Administrative/Healthcare a plus but not required

About Us

Co-founded by CEO Fred Turner and powered by a team of world-leading doctors, scientists, engineers, and health industry experts, Curative responded in March 2020 to the urgent need for COVID-19 testing, ultimately developing a network of thousands of testing sites across over 40 states and three CLIA-certified, high-complexity laboratories. As a result, Curative and its managed medical entities provided over 30 million COVID-19 tests and over 2 million COVID-19 vaccines.

Curative’s patient-facing services, healthcare facilities, integrated supply chain, and labs are part of a large platform we’ve built from the ground up that has allowed us to grow quickly and more efficiently than other healthcare companies. As a result, we were one of the first companies to respond to the pandemic providing COVID-19 testing at scale across the United States.

We are now implementing a new model of comprehensive healthcare delivery focused on the whole person’s well-being: providing expanded healthcare and wellness services while also streamlining access to preventative care. We are setting out to change healthcare in the United States and fundamentally re-designing the way that patients interact with their healthcare and health insurance. By building a connected platform for managing the health of our patients, we believe that we can deliver a better healthcare experience at a lower cost and with better outcomes so that our patients can focus on getting and staying well. Our model delivers healthcare by investing in patient preventive health from the start, reducing the barriers to entry to traditionally complex care networks and eliminating the concern of unexpected medical bills. Curative will launch its first members-only healthcare offering in Austin, January 2023.

Curative does not accept unsolicited agency resumes. Please do not forward resumes to our career page, any Curative employee(s) or any Curative location. Curative is not responsible for any third-party or recruiter fees related to unsolicited resumes.

• Develop and implement processes, metrics, and systems to support customers throughout their journey and contribute to the company’s outcomes

• Define, lead, and track strategic and operational programs to successful completion

• Own the creation of a customer health score and perform a regression analysis on this score

• Work cross functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy

• Perform statistical month to month analysis of the Customer Success and Customer Experience teams to locate areas of inefficiency 

• Ensure effective use of all internal systems, analyze team productivity, and create playbooks to allow the Customer teams to work more efficiently 

• Own reporting of metrics, and facilitating customer engagement initiatives (e.g., surveys)

• Leverage data and analytics to lead, and measure results for customer ownership journey, programs, and campaigns

• Configure integrations, reporting, dashboards, and workflows in various Customer Success tools

• Provide project management, administration of Customer Success tools implementation and maintain customer success programs including structured onboarding, tactical, and strategic capabilities

• 5+ years of Operational SaaS and B2B experience 

• Autonomous worker with an ownership mindset who is action-oriented who can prioritize multiple tasks seamlessly with excellent attention to detail

• Data driven

• Excellent written and verbal communication skills

• Experience with Salesforce or other CRM tools

• Understands Customer Health Metrics

• Team oriented and strong empathy for customers

• Experience with SQL databases, creating queries, and business intelligence tools (e.g. Tableau, Power BI, etc.)

• Passion and ability to work well in a fast-paced, rapidly changing environment

• Medical, dental, and vision benefits for you and your dependent(s)

• Unlimited PTO

• 401(k)

• Paid family leave

• Ground floor opportunity as an early member of the team

• Communicate via email and telephone with older adults to help them feel empowered through the use of technology

• Onboard older adults with key information and step-by-step processes through the use of video conferencing phone technologies 

• Provide keen attention to detail to ensure Technology Onboarding Projects are a success through documentation, process improvement, and reporting

• Work with a team of motivated Support Specialists to monitor and tackle a ticketing queue of technology onboarding questions that come in via email, chat, messaging, and phone support provider outbound support to older adults as needed and other duties as assigned

• You pick up new systems and technology quickly

• You are cool under pressure and are able to use resources quickly and efficiently

• You are patient, and adaptable, and excel at switching between different tasks during the work day and prioritizing the right projects.

• You have excellent verbal and written communication skills

• You have an amazing attention to detail

• You enjoy working with different personalities throughout your day

• You have Google Workspace, Windows, and Apple product experience

• You have Zendesk or similar CRM ticketing experience Associate’s degree in a technical field or equivalent combination of education, technical training, military, and/or work experience will be considered

• Bilingual English/Spanish preferred

As Support Manager at Goboony, you are responsible for all support teams at Goboony, the heart of our platform. Your goal is to deliver the best customer service in the market. You make sure that all customer contacts are handled as efficiently as possible. You lead a team of team leads and make sure all support agents put a smile on our customer’s faces every day.

In recent years Goboony has grown organically and developed into a company of 90+ people. We are growing fast and doubled in number of employees in the past year. Our ambition is to continue this growth and conquer Europe.

Would you like to lead our Support Teams? Are you convinced you have the right experience or capabilities to turn this into a successful adventure? Don’t wait any longer and apply!

• You will create a vision on Goboony’s customer service, and set a global standard for the tone-of-voice.

• You will ensure a healthy balance between costs and customer satisfaction.

• You facilitate all support staff with everything they need to deliver the best customer service in the market.

• You are responsible for the quality and efficiency of all the support teams at Goboony.

• You lead the Team Leads, from hiring to onboarding to coaching on the job.

• You actively share challenges with the head of operations, prioritize improvements in a roadmap, and ensure smooth roll-out of these projects.

• And make well-founded decisions, have a contagious enthusiastic drive and know from there what is best for the future of Goboony and our employees.

• You have an entrepreneurial mindset and identify opportunities early. Together with the help of your team and the marketing team you act directly on them.

• You are given freedom and confidence to scale the team and increase the customer satisfaction according to your ideas.

You will work closely with the Team Leads (5 colleagues), the marketing team, the head of operations and head of growth.

• You have an entrepreneurial mindset and people describe you as 'down to earth.

• You have experience in leading a support team or team leads.

• You are someone who empowers and supports the team. You lead from that direction.

• Therefore you are a real people manager, not a 'boss' and ensures calmness within the team.

• You are structured, well organized and have a great sense of responsibility.

• You are comfortable with working towards targets/company objectives.

• And are analytical and solution oriented.

• You are passionate about traveling, sharing and doing good, just like we.

• You have perfect communication skills in English.

This is your chance to become part of Europe's fastest-growing motorhome sharing company! We offer an exciting job in a young, fast-growing, dynamic and international scale-up.

• Freedom! it’s what we stand for. Freedom to develop your own ideas, freedom to show initiative, take responsibility and develop yourself.

• A responsible role in an ambitious team, at the forefront of our rapid growth.

• Remote working with top-notch tooling and our website with in-house development.

• A couple of camping-working trips with the team each year.

• A young and international team.

• We give you a travel credit of € 250, so you can go on a campervan trip yourself, to experience the freedom.

• We do not count holidays. We believe in responsibility for your job, your private life and a healthy combination of both. We advise taking at least 25 days. But you are free to plan your work and free time how it suits you.

• Plenty of opportunities for personal growth and development.

Feel free to apply now!

The CSM team is expected to bring creative ideas and approaches to benefit our erse portfolio of organizations. All team members are expected to operate at the highest levels of professionalism with senior leaders and executives of our clients and partners. The top performance measure of this role is constant improvement of client health and renewal predictability for their segment of the portfolio.

This role will report to the Director, Client Success and will be located remotely anywhere in the US. 

• Understand the client’s business objectives and learning strategy
• Develop client-specific action plans to move clients further along with adoption of Degreed
• Maintain account and client progress details in our management and tracking applications to help organize portfolio
• Gain client confidence to consult on their strategy and use of Degreed; and architect solutions to add value
• Identify opportunities to expand the existing client user base
• Create and upgrade internal tools, templates and other operational tools to become a more efficient unit
• Able to distill key accomplishments, risks and status to formulate a concise client assessment for management to support decisioning
• Partner and collaborate across different departments within Degreed to quickly address client needs; namely Technical Consulting, Engagement, Content Services, Product, Engineering and Sales
• This description reflects management's assignment of essential functions; it does not prescribe or restrict other tasks as assigned and is subject to change at any time.

• 5+ years of experience managing client relationships and navigating scope conversations with positive outcomes for enterprise clients
• 5+ years of experience managing multiple enterprise-level projects with high complexity; familiar with matrixed project teams
• Prior experience creating and presenting compelling action plans based on metrics, data and client history
• Advanced proficiency with Microsoft Excel and PowerPoint
• Ability to manage and interact with client stakeholders at all levels (Inidual contributors to C-Suite) and demonstrate the ability to communicate technical concepts to a non-technical audience.

• Broad based knowledge of enterprise Learning and Development functions
• Experience leading or implementing HR-specific programs related to performance management, skills and competency mapping, talent acquisition, career pathing or other similar talent management domains.
• Quick learner - Ability to grasp new concepts and technology quickly
• Understanding of curricula mapping and training needs analysis
• Experience in consulting and professional services and/or experience working in a learning organization
• Experience prioritizing time allocations based on anticipated value add for clients in a fast-paced and changing environment

• Comprehensive health insurance for you and your family (both PPO and HDHP plans available)
• Dental and vision plans for you and your family
• Employer-paid life insurance, AD&D, short-term disability, and long-term disability
• Company equity
• 401(k) Retirement Savings Plan with up to 4% match
• Company funded HSA and dependent care FSA (pending eligibility)
• Generous Parental Leave
• Unlimited Paid Time Off and 5 sick days per year
• Education benefit: Up to $1,200 per year for anything you want to learn (and we mean anything)!
• One-time Home Office Stipend to make your workspace more comfortable
• Monthly internet and phone stipend
• Monthly wellness stipend through Twic

Swytch is changing the way we move. We fundamentally believe that transport shouldn't cost the Earth - so we've made it our mission to make electric transport accessible to everybody.

The Customer Service Team

We build strong relationships with our customers, helping them on their Swytch journey from the moment they place their order, to receiving their kit, to a lifetime of free support to help them stay on the road. Our customer service team is essential to each customer’s experience and their ultimate happiness with their Swytch product.

But it doesn’t stop with the customer, as part of an agile start-up our team is also constantly looking for better ways of working - analysing and responding to feedback to improve the customer experience. That’s why we look for customer service representatives with excellent people skills and the ability to understand the trends in our customers behaviour.

The Role:

We're looking for an English speaking Customer Service Representative to join the Customer Service team at Swytch. The opportunity is to join a fast growing, data centred, young tech start-up.

In this role you will be the face of our customer contact for our European time zone - the first person to greet them on their Swytch journey, ensuring they get the best product experience. You will come to know our eBike kits inside-out and you will have the ability to solve any problem that you come across, ensuring that our global customer base has the best possible support with our product - helping to push the Swytch brand to new heights through positive customer experience. You will have front row seats during our global expansion, working side-by-side with our founding team to drive the business forward in its third year.

This role will give you the opportunity to own your development whilst being guided by our senior team, to ensure you meet your full potential.

Responsibilities include:

• Providing exemplary email, video and chat support to our customers.
• Responding to high volumes of customer tickets in the quickest and most efficient way.
• Working on our CRM system, Zendesk.
• Report insights and trends to Head of Customer Service.
• Working as part of a team, sharing knowledge and helping colleagues where possible.

Requirements

You will have:

• Previous high volume, online customer service experience with an outstanding customer satisfaction rating.
• Excellent English written and verbal communication.
• Able to work 0800 to 1600, Monday to Friday.
• Confidence with customers, and a mature, ‘service first’ approach with the ability to diffuse situations and end every interaction leaving the customer feeling satisfied.
• Excellent tech and IT confidence - previous use of Zendesk or a similar ticketing platform is essential.
• An excellent problem solving skillset.
• The potential to quickly become recognised as a safe pair of hands.
• Ability to work both independently and as part of a wider team, and to thrive under the pressure of a high volume of tickets.
• Ability to look at incomplete or failing processes and suggest and implement improvements.
• Ability to adapt to new systems and technical information quickly.
• Knowledge and interest in bikes, electric bikes, or the environment will be a bonus!

Benefits

• Competitive salary of 67,124.23 polish złoty per annum.
• Remote working.
• IT hardware and software will be provided for the role.
• Open and transparent company culture giving every employee direct access to our founders and our quarterly business reviews.
• Unlimited annual leave.
• An annual program of wellbeing activities including a subsidised annual membership to a meditation app and EAP service.
• Your very own Swytch kit!
• Electric Penny Farthing Lessons.

Our team comes from a variety of backgrounds and we embrace our differences. We aim to be erse in our people, our thinking and our innovation. We strive to create an inclusive culture, building a company and products that are making a better world for everyone. If you want to be part of the electric transport revolution, apply now.

Billing Customer Support Specialist

Remote

Full Time

Finance

Mid Level

Formstack improves people’s lives with practical solutions to their everyday work.

We are looking for a Billing Customer Support Specialist to help us accomplish this mission.

Formstack is a remote-first company with team members who live and work across the U.S., Canada, and the globe. We offer more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and erse team that values relationships as much as results. Come build what matters with Formstack.

Molly Lee, Billing Team Lead at Formstack, is looking to hire someone who will complement and strengthen the team.

Who You Are:

• You’re an exceptional communicator who can gracefully break down, solve, and explain even the most complex problems.
• You are always curious to learn more – you might not know all of the answers, but you’re eager to find them.
• You are not fearful of new technology, a hard worker who gets things done, and you have the ability to switch gears quickly and adjust your priorities and focus appropriately.
• Most importantly, you LOVE numbers and all things billing! You can easily adapt to change, and work well in a fast-paced, and ever-changing environment.

What You’ll Do:

We’re looking for a Billing Customer Support Specialist to help us on the front-lines. The Billing Customer Support Specialist will contribute to team and company goals by providing human-centric and timely billing support to our customers with a strong emphasis on providing an excellent experience to our customers. You will work under the direction of the Billing Team Lead and Controller. You will also work closely with the Accounting Team.

How You’ll Succeed:

• Be the primary point-person for incoming billing support requests via email, chat, and/or scheduled phone support
• Perform daily billing tasks including preparation of refunds/credits, issuing invoices, processing of customer account changes, responding to customer billing inquiries, and assisting customers in updating billing information.
• Communicate complexities in a clear, concise way that is easy for customers to understand
• Work in a fast-paced environment and meet or exceed our set customer inbound ticket quotas
• Assist in monitoring of past due customer accounts
• Maintain written and/or video process documentation
• Think of new and creative ways to solve customer issues
• Ad hoc analysis and project support as requested by management

What We’re Looking For:

• Must be fluent in written and spoken English
• 1-3 years experience in a customer service role focused on billing and/or collections
• Working knowledge of billing concepts, particularly SaaS billing
• Excellent written and verbal communication skills (English required)
• Well organized with a high degree of accuracy and attention to detail
• The ability to effectively multi-task, manage multiple deadlines and prioritize assignments
• The ability to manage and resolve customer support requests in a timely and professional manner
• The ability to work well within a remote team environment

Bonus Points:

• Experience with Salesforce, Zuora, Service Cloud, and/or other Billing and Ticketing systems
• Collections Experience

Salary Range:

$45,000 – $55,000 (USD) per year + bonus up to 5% of base salary

***This is a remote position***

What Formstack Offers for Full-Time Employees in the US and Canada(exclude Quebec):

• Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
• Monthly Health & Wellness and Technology stipends
• Half-day Fridays
• Unlimited PTO for all employees.
• 401k & Roth w/ safe harbor match (the US and Canada)
• The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
• Company-paid conferences and extended learning opportunities
• Yearly company and team gatherings

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Formstack, we are dedicated to building a erse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Formstack is an equal opportunity employer. We are passionately committed to equitable hiring and boldly dedicated to ersity in our work and staff. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniform service member status, disability or any other characteristic protected by law. Women, people of color, bilingual and bicultural iniduals, LGBTQ+ persons, and people with disabilities are encouraged to apply.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

Tesorio is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in Canada, the United States or LATAM.

Tesorio - Cash flow performance platform.

Sastrify supports Tech, Finance and Procurement teams in buying and renewing SaaS subscriptions. In this way, they can focus on what matters while Sastrify saves their time and money by applying best practices in SaaS buying with the help of a dedicated procurement team that benefits from a large database of benchmarks.

Join us on our new adventure to reshape the software-as-a-service industry!

You want to work with the most rising stars in the startup scene such as Gorillas, Westwing or Scalable Capital? You want to be part of a fast-paced Series A startup? Then join our global remote team with almost 100 Sastronauts from all over the world!

We are looking for a driven (Senior) Customer Success Manager (m/f/d), who is ready to achieve the best results for our clients. You will work directly with and for our clients, onboarding and supporting them throughout the process with the aim to provide the best customer experience. You will have the chance to play a key role in building up long-term relationships with our customers, to expand your business network and to tackle new challenges in the world of software-as-a-service.

What you’ll do as our (Senior) Customer Success Manager (m/f/d)

• Being the main point of contact for your customers, developing and managing long-term relationships with key customers and stakeholders and act as point of escalation
• Supporting the onboarding and training of new customers, managing own customer accounts and supporting them in optimising their SaaS procurement practices
• Developing success plans for your accounts to ensure a well defined and structured road to ROI and customer satisfaction
• Analysing your account's performance metrics and take a proactive approach to constantly improve them.
• Consulting customers and enabling them to work successfully with our own SaaS platform
• Implementing savings analysis and conducting negotiations in order to achieve the best outcome for our customers
• Facilitating tool selection: supporting your customers to find, select and buy new SaaS tools
• Collaborating closely with our SaaS Procurement Specialists in order to solve customer requests
• Providing the best customer training and support, while helping them to discover aspects of the product that are most beneficial to them in collaboration with Customer Education

Requirements

• You have gained a university degree in the field of Business Administration, Economics, IT or in a similar discipline
• You have 2+ years of experience in customer success, account management, sales or strategic consulting
• Experience in B2B SaaS and/or procurement experience is a strong plus
• You possess strong interpersonal skills and experience building strong relationships - internally and externally
• You are a self-motivated and proactive team player with innovative ideas to inspire customer loyalty who is able to prioritize
• You have outstanding written and oral ability in German and English
• You thrive working remotely (we don't have an office)

Benefits

• Build strong market expertise in high-growth SaaS market and expand your business network (most of your customer contact points will be with management and C-level executives)
• Work with Gainsight, the state-of-the-art customer success tool
• We sponsor your Customer Success online certification and offer negotiation trainings by leading internal and external experts
• Work with our amazing international team (we have Sastronauts from 20+ different countries!)
• Monthly virtual team events & team - and company retreats
• 30 vacation days
• Learning budget
• State of the art equipment (also for your home-office)
• Remote-first mindset (you can work from everywhere)

The Community Success Manager (CSM) holds a leadership role within the Impact Team with a particular external focus on supporting our community members as they engage with our offerings that help them adopt and sustain whole food, plant-based lifestyles. Internally, the CSM works with the rest of the organization in the development of credible and empowering content that supports positive action for healthier lives and a healthier world.

Please note, this is not a customer service position — this is in the realm of plant-based nutrition, lifestyle, and coaching.

• providing the highest quality care, communication, problem resolution, and other support to FRN’s primary constituent groups;
• participating in program delivery to ensure that participants’ needs and expectations are met in accordance with program parameters;
• contributing to the development of educational and programmatic content; and,
• identifying and communicating issues and concerns on behalf of our community that call for attention and action from other FRN teams.

Reports to: Head of Impact

Requirements

Oversee and carry out day-to-day activities related to engaging with and supporting FRN course participants, program members, and blog readers with an eye toward fostering their success, building lasting relationships, and encouraging ongoing readership.

• Establish a presence and nurture relationships with FRN course participants and WHOLE Life Club (WLC) members via the organization’s private platform/member center.
• Answer course participant and WLC member questions as appropriate or seek input from FRN’s Dietitian & Recipe Developer and/or Head of Impact when their input would be helpful.
• Engage with FRN’s blog readers via the public commenting system, answering questions and providing support as appropriate and in alignment with the organization’s professional scope.
• Read blog articles thoroughly to be prepared for reader engagement and support, and draft saved replies in anticipation of and response to reader questions and feedback.
• Triage health- and nutrition-related questions within HelpScout, FRN’s Help Desk software, assigning them as appropriate to the Community Success Associate, FRN’s Dietitians/Culinary team, the Community Support team, or answering them directly.
• Develop tools, resources, and systems to strengthen Community Support team members’ aptitude for answering health and nutrition questions, as appropriate.

Contribute to the development and delivery of FRN content, with an emphasis on courses and programs.

• Play a leadership role in WHOLE Life Club monthly and annual content planning.
• Draft Weekly Guides & Action lists, Weekly Guide and Forum Update emails, and live event reminders.
• Plan, coordinate, and host live events for WHOLE Life Club members in collaboration with other members of FRN’s WLC team.
• Work with HoI to design and oversee the implementation of a WLC member retention program.
• Participate in FRN course (and other program) development, including working collaboratively to support the development of course outlines and content, creating accompanying coursebooks and related resources, and providing input and feedback on proposed content.
• Suggest and draft ancillary tools and resources to support WLC members and course participants, such as infographics, assessment tools, worksheets, and more.

• Provide day-to-day supervision, support, and guidance to the Community Success Team Associate, serving as a resource for questions and concerns, ensuring that they have mastery of the organization’s programs, content, and internal communication and processes.
• Meet weekly with the Community Success Associate to review their workloads and progress on projects, and discuss questions or concerns from you or them.
• Bring any performance concerns to the Head of Impact in a timely manner and collaborate with the HoI to plan and implement corrective action plans.
• Hold responsibility for live broadcast support during the annual Food Revolution Summit, managing the work of and supervising a group of short-term employees in collaboration with the relevant members of FRN’s Growth team who oversee social media engagement.
• Create and maintain an internal library of WFPB nutrition and health coaching resources.
• Keep the HoI generally apprised of Success performance, and needed or desired training.
• Engage in professional development by requesting and participating in training and skill-building opportunities and reading relevant professional publications.
• Work with the HoI to enhance team management skills and knowledge.

Creates and maintains success-related reporting systems to keep the Head of Impact and the entire Leadership Team apprised of progress toward goals and objectives.

• Keep the Head of Impact apprised of any significant feedback regarding published content and customer experience.
• Work with the Head of Impact and other team members to identify key metrics as indicators of program impact and participant/member satisfaction.
• Work collaboratively with the rest of the Impact Team to plan and prepare for FRN launches. This includes helping to determine staffing and recruitment needs and the staffing schedule, developing and refining training materials, and delivering training to temporary team members.
• Serve as the point person for FRN’s CEO during the Summit’s daily broadcasts.

• Relevant training and 3-5 years of professional experience as a health coach, nutritional counselor, or behavior change specialist.
• 1-2 years of successful team management experience.
• Demonstrated knowledge of and enthusiasm for whole food plant-based nutrition, recipes, and lifestyle.
• Understand the scientific literature and know how to translate nutritional science into valuable information and knowledge for FRN members.
• Must have excellent writing, proofreading, and editing skills.
• Detail-oriented with a high degree of organizational skills.
• Ability to guide and assist members of the FRN community in implementing a plant-based lifestyle.
• Passion for facilitating transformation and change in helping others reach their health goals.
• Demonstrated experience managing online membership communities preferred.

All FRN team members are expected to adhere to our Global Behavioral Competencies.

• Reliable high-speed internet connection
• A quiet, functional, and stable work environment (home or home office okay)
• Comfortable working with a team via Slack
• Comfortable working with others via Zoom video conferencing
• Comfortable working within a project management system
• Expert-level proficiency with G Suite products, specifically Docs and Sheets.

Benefits

Our mission is healthy, ethical, and sustainable food for all.

Food Revolution Network is an online-based education and advocacy-driven organization committed to healthy, ethical, and sustainable food for all. Guided by John and Ocean Robbins, we have more than 750,000 members and collaborate with many of the top food revolutionary leaders of our times. Food Revolution Network aims to empower iniduals, build community, and transform food systems to support healthy people and a healthy planet.

We believe that everyone, regardless of the color of their skin or how much money they have, deserves the knowledge and the means to healthfully feed themselves and their family. We’re committed to a world with a true opportunity for everyone to be healthy.

You believe in the power of healthy, organic, fair trade, local, plant-strong food to change the world. You’re passionate about supporting the food revolution and movements for a more healthy, ethical, and sustainable world. You support our scientifically grounded, fact-driven, and welcoming approach, which promotes a whole foods, plant-based diet and is inclusive of a broad range of eaters.

You’re values-driven, highly motivated, self-aware, ethical, emotionally intelligent, multiculturally competent, compassionate, socially conscious, constantly learning, and respectful of yourself and others. You’re reliable, dedicated, undaunted, persistent, friendly, and forthright. You admit your mistakes, clean up your messes, and learn from everything.

Food Revolution Network is a committed equal-opportunity employer. FRN recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At FRN, we aim to be a place where a erse mix of talented people bring their skills, life experience, passion, and creativity to create a whole that is greater than the sum of its parts. We are committed to healthy, ethical, and sustainable food for ALL, and that requires a proactive dedication to advocating for equity, inclusion, and opportunity including for those communities that have been most negatively impacted by our toxic food culture. We are committed to equality and believe in ersity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other characteristics that enable each person to bring unique talents, insights, and skills.

FRN is a fully remote team, with team members in multiple North American time zones. This position may be performed from anywhere, but we strongly prefer North America-compatible time zones, with a required availability from 9 am - 3 pm Pacific Time Monday through Thursday.

$62,000 to $68,000/year, depending on experience.

Full-time employees also receive paid time off, flexible time off for holidays, wellness time off, health, vision, and dental insurance, opportunities for bonuses, 401k eligibility, and other benefits.

Are you a Service Desk Specialist with a passion for client support? Are you able to explain technical ideas in simple words to our customers so they will understand you?  Then you are our new crew member! 

At isolutions we are passionate about digital transformation and create digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in digital transformation, but it is also to offer our employees a modern workplace and great company culture. 

• Provide 1st and 2nd level support to small and medium-sized enterprise customers via phone, e-mail, and remote maintenance 
• Analyze, solve and document user problems 
• Create documentation and checklists, and maintain the Knowledge Database 
• Administer access rights and user skills 
• Collaboration with 3rd level support in case of complex incidents 

Your profile 

• Previous experience in 1st or 2nd level support 
• Good Windows 10 and Office 365 skills, Apple skills are a plus 
• Experience in Windows user support 
• A curious mindset and a passion for technology 
• The ability to work independently, customer-oriented thinking, and high-quality standards 
• Native level of German and fluent level of  French/Italian 

• Permanent contract, choosing between full-time and part-time
• Competitive salary package, plus interesting fringe benefits
• #workfromanywhere in Spain. If you live in Barcelona or nearby, flexibility to work from home according to your needs
• Compensation of monthly home office expenses and work set up extension
• Work and evolve with the latest technologies like Power Platform, Dynamics 365, Azure, etc. from the Microsoft ecosystem
• Structured career development plan based on your professional goals
• Yearly training budget, Microsoft Certifications, and bi-weekly “Tech Lunches“
• Choose your own hardware
• Free language classes
• One additional week of vacation for Corporate Social Responsibility
• Annual team event in Switzerland
• A dynamic environment and a unique team spirit!

Victorious PR, an award-winning PR firm, is pleased to announce the open position for the awesome role of one of our Crypto PR account managers!

4 most important skills:

1. being able to be a team player with a sense of humor and being a great communicator
2. being able to come up with interesting angles to pitch our clients
3. Being great at customer service and writing
4. Having a greater understanding of the crypto industry

Compensation:

• This is a W2 position
• The first 90 days are probatory at $3k/mo. If you pass the probationary round, you will be offered $5k/mo salary.
• In addition to salary, bonuses give you the ability to make even more money!
• We want you to know there is room to grow your career here and make as much as you want.

Requirements:

• Customer service experience is required.
• Writing experience is a plus.
• PR experience is nice, but not required.
• Bring your creativity!

Why Work With Us?

Because you are awesome and want to be around ambitious awesome people too!

We are a fast-growing PR company that helps impactful leaders & businesses be seen and heard to have a greater impact on the world. We lead with integrity, open communication, positivity, collaboration, and precision. We are known for our excellence in everything we do, not only at work but in our personal lives and with each other.

Victorious PR is looking for a person who embodies all these qualities.

Finding the right culture fit is the most important thing to us. If you value excellence, precision, collaboration, and open communication - then this role is for you.

Duties & Responsibilities:

• Communicating with clients to ensure all needs are addressed and understood by managing client expectations
• Pitching editors, researching publications and writing basic but enticing article synopses.
• Be a quick problem solver
• Must be willing and able to seek out new connections and opportunities for our clients
• Must be FOCUSED and able to handle multiple projects and responsibilities simultaneously

Hours:

• This is a full-time, fully remote position.
• Our hours are M-F 8-4pm PST.
• MUST be available to work during those hours.

Applying is easy! If you believe you are the right person for the job simply send us a 60-second video and tell us why. We believe in ersity, and in training the right people for fulfilling, long-term careers, therefore we are open to a wide variety of backgrounds and experiences. We are expanding quickly and we always look to promote from within.

Submit your video to [email protected] and if you are selected for an interview, you will hear from us within 3-5 days. NOTE THAT APPLICATIONS WITHOUT VIDEOS WILL NOT BE CONSIDERED.

We look forward to hearing your WHY!

Funnel Leasing Inc., is hiring for a Senior Customer Success Manager that can 'work from anywhere' in the U.S. As a Senior Customer Success Manager you will draw on customer-facing skills and technical acumen to help customers successfully adopt Funnel products. You will lead the successful adoption of Funnel products purchased by your assigned portfolio of clients, guiding them through the strategic and technical facets of their renter management software transformation journey.This position will report to the VP of Client Experience.

Why Funnel?

Who is Funnel Leasing?

Have you ever rented an apartment and wished the process could be better? At Funnel we do too. We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon. We've created cloud-based marketing and leasing software that delivers the ultimate rental experience for everyone involved in the process. We're in the process of transforming the real estate industry through cutting-edge technology built, sold, and supported by the most passionate people you'll meet.

Position Summary

The Senior Customer Success Manager's essential roles and responsibilities include, but are not limited to the following:

Relationship & Project Management

• Gain client commitment and drive end to end implementation to unlock revenue growth.
• Lead client facing functional requirement sessions, in partnership with the Product Team, to document and drive cross- functional alignment
• Develop strategic relationships with stakeholders to understand a client's business and develop strategic roadmaps. 
• Maintain regular contact with assigned client portfolio to better understand business and technical needs.
• Become an in-house expert across company product lines, and partner with the Product-Engineering Teams to inform our roadmap.
• Plan for client events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution.
•  Recommend best practices and resources that help accelerate product adoption and support initiatives to scale.

Product & Technical Acumen

• Distill and translate highly technical concepts to non-technical stakeholders to drive intended outcomes.
• Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Responds to product-related inquiries and escalates to appropriate parties internally as necessary.
• Documents customer requirements and needs and guides client through learning to use and understand the features of the products purchased.
• May be expected to work irregular hours to support dispersed client teams across the United States.

Culture 

• Ability to navigate, influence, and communicate with poise to CxO/VP level and senior technical stakeholders (both internally/externally).
• Consult with a range of stakeholders to identify and help clients drive necessary change management to achieve desired business outcomes. 
• Create a culture of continuous improvement and learning.
• Foster collaboration within the team and across the company.
• Performs other duties as assigned and modified at manager's discretion.

Education, Work Experience and Certifications 

• High school diploma or GED equivalent is required
• 2-3 years relevant customer-facing experience required (e.g. Customer Success Manager or Solutions Engineer)
• 5+ years at a SaaS technology company strongly preferred
• A successful track record growing strategic or enterprise-level accounts
• Self-starter mindset, with ability to learn with hands-on experience of platform and minimal documentation 
• Detailed oriented work ethic with willingness to roll up your sleeves and support complex platform configurations and triaging as needed
• Experience conceptualizing and documenting system and process flows within an API-based integration environment
• Proficiency with project management and support  tools
• Experience leveraging data and business analysis to drive decisions, but strong business judgment when time or information is limited
• Ability to manage and deliver on complex projects with competing and nuanced priorities

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Funnel, we are committed to building a proptech company that is as erse as the multifamily industry we serve, and that means to not only live our inclusivity, but also to support and encourage it among all society. If you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Travel: < 5%

Funnel provides equal employment opportunities to all qualified iniduals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position.  Funnel may change the specific job duties with or without prior notice based on the needs of the organization. 

Funnel Leasing Inc., is not engaging any staffing firms or recruitment firms in the search or placement of candidates for this role. Furthermore, Funnel Leasing Inc., and associated team members who receive any unsolicited candidates information will not pay any fee or engagement contract as a result of these unsolicited contacts. Interested applicants should apply directly to the position posting for consideration.

Member Services Specialist

Chicago, Remote

Come for the mission. Stay for the experience.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us – even you!

Healthcare benefits are complex, underutilized and a mystery for most users. We’re removing that complexity. Now more than ever, employers are adding value to their employees’ benefits like telemedicine and mental health services. HealthJoy’s industry-changing tech platform consolidates those benefits into a simplified benefits experience, saving users time and money.

With $48.5M in fundraising to date, HealthJoy has garnered workplace awards for Inc.’s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to nearly 400 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the Marketing Team making that happen.

Your impact.

HealthJoy has engaged directly with Third Party Administrators (TPAs), who will be aligning their direct clients to the HealthJoy suite of products. In this role, you will be responsible for the Member Service experience of the end-users of the HealthJoy product that is provided via their TPA. Your specific functions will be collaboration and strategizing alongside the TPA, creating workflows & Knowledge Bases to enable Member Services staff, and monitoring service delivery metrics.

Strategy & Execution

• Act as a subject matter expert for the Embedded TPA sales channel TPA Partners’ downstream accounts.
• Responsible for the integration and execution of the TPA+ product and HealthJoy rewards program from a Member Services Delivery standpoint.
• Support client Knowledge Base, WorkFlows, and Steerage results of these Client Relationships.
• Assist in devising and delivering product enhancements or adjustments alongside Product and Engineering teams from development to QA to completion.
• Identify areas of opportunity to maximize Member Service KPIs within their owned relationships.
• Support the member feedback process; gathering all pertinent information and providing team recommendations on best solutions.

Technical

• Assist with journey projects and journey development (Lucid Charts); tracking requests through (JIRA / Confluence) and maintaining journey knowledge base.
• Maintaining knowledge base (JIRA) and documentation (Google Suite) for HealthJoy products and technology capabilities; cascade to members of HCC team as needed (Email, Slack, Live Training)
• Automate reporting (Looker) and technical capabilities where possible; streamlining process for an improved client and stakeholder experience
• Use HealthJoy Internal and Proprietary Technical ToolKit including OTRS, Amplitude, etc. and Proprietary CRM, Messenger, Database.
• Process TPA Claims and Precertification entries, applying decision-making and logic to process medical opportunities into member outreach and steerage opportunities.

Cross Functional Collaboration

• Liaison between Member Services, TPA, Clinical, Marketing, Product, Implementation, Customer Success, Engineering and Sales to understand new features, process, products roll out
• Manage direct member emails and support inbox; delegating inquires to appropriate team member.
• Assist with bi-weekly and monthly reporting delivered to Member Service stakeholders and leadership.
• Partner closely with L&D on quality monitoring standards and recommended training topics for Member Services organization as needed.

Your experience.

• 3+ years of experience as a Team Lead, Operations Coordinator or other similar role
• Experience and direct working knowledge within the HealthCare industry with a particular focus within the Insurer, Administrator functions
• Excitement around identifying challenges and implementing solutions; must have a life-hacker mentality and be energized by solving problems, bottlenecks, and complex requests
• Excellent organization and project management skills
• Experience working on cross functional initiatives with many stakeholders; Global teams preferred
• Strong interpersonal, oral, and written communication skills
• Excellent customer service and community management skills
• Strong attention to detail
• Technically proficient in Microsoft and Google suites
• Highly creative and adaptable in a fast paced, ever changing environment

Our rewards.

Work should be meaningful and rewarding.

HealthJoy is a remote-first workplace with nearly 400 team members globally. We offer a robust package of employee perks and benefits including employee stock options, healthcare benefits, flexible PTO plan, 401k with a matching employer contribution, pre-tax commuter benefits, parental leave, and HSA contribution match. We also enjoy each other’s company over wellness activities, catered Friday lunches, happy hours, volunteer events in our local community, lunch and learns, and friendship time’ pairings.

The best benefit of all? We use our own product. As an employee, you can rely on HealthJoy to feel confident about your own healthcare decisions and get the most out of your unique benefits plan.

HealthJoy is committed to creating a erse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

About Retail Ecommerce Ventures :

Founded and actively managed by Tai Lopez and Alex Mehr, REV focuses on acquiring large US famous brands and transforming them into Ecommerce success stories. We have a global team of over 300, and are looking to recruit over 300 more staff around the world in the next few months.

About the opportunity : 

• Customer Experience team at Rev is looking to hire Customer Experience Managers who can support 24*7 operations in CST (Central Standard Time) time zone. Two openings.
• This is a 100% Remote position - Supporting Night Shift CST.
• 1 out of the 2 Customer Service Managers would be required to do Night Shifts in Central Time
• The other CSM would be required to work from Wednesday-Sunday (8 hours a day)

Must haves : 

• Must have experience building ZenDesk processes, triggers, and automations.
• Must have a minimum of 2 years experience managing a Customer Service/Experience Team in a remote environment.
• Must be able to develop and implement SOPs
• Should be a hands on person, willing to take ownership of pending task and execute them to completion
• Must have the ability to adapt to rapid change

Job Description : 

• Develop customer relationships that promote retention and loyalty.
• Work closely with customers to ensure they are satisfied with the service they receive and to imporve upon areas of dissatisfaction.
• Directly Supervise Agents.
• Present and Train Agents on upselling and cross selling opportunities.
• Finding proactive approaches to retain customers.
• Find new innovative ways to drive revenue.
• CEMs should foster a relationship between customer and support, making it easier for users to solve small or short term problems.
• Advocate customer needs to the VP of Customer Experience.
• Meet Weekly with CE team leaders to discuss KPI's and areas of improvement.
• Meet with logistics team to manage outstanding concern such as vendor cancellation or delayed orders.
• Manage employee capacity : Inform VP of Customer Experience of staffing needs based on scalability.

GovOS works with local governments across the country to provide them with the tools they need to improve the lives of the citizens they serve. Our mission is to help those agencies along their digital transformation journey. We are a fast-growing software company that is moving quickly to facilitate a market experiencing explosive transformation in response to unprecedented times. In many ways, we act like a startup with enterprise-level resources backing our actions.

We’re a remote hybrid team that enjoys spending time together both online and in-person, and we value pushing each other to be our best professionally and personally. Our goal is to incorporate the GovOS values in everything we do: Own it; Purpose Driven; No Day Wasted; Customer Centric; and Win as a Team.

The Customer Success team is responsible for the relationship between GovOS and our customers. This critical function is responsible for engaging with our customers to drive adoption and demonstrate ongoing value to ensure high customer retention.

The Customer Success Manager is a key member of the organization as it acts as the overall facilitator for customer communications and ultimately owns the account relationship. It is the expectation of the that they’ll work with their customers to appropriately understand, manage, and assist them with day-to-day business needs by acting as a single point of contact for the account and coordinating with all other GovOS business functions as needed.

Responsibilities

• Drive retention and growth for our customers by understanding their business needs and helping them succeed
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Account owner for named accounts that will coordinate and facilitate across all business functions within the organization
• Maintain data in Salesforce including contacts, key initiatives, budgets, stakeholders, forecasts, and campaigns
• Represent the voice of the customer to inform our sales process and product roadmap
• Own renewals from quote to invoice as well as upsells of existing products and services to grow their assigned book of business
• Target and grow revenue within assigned accounts by uncovering cross-sale opportunities for sales
• Work with customers to develop a success plan that outlines how GovOS adoption will address their needs both immediately and, in the future
• Enlist super fans to act as references, lead user groups, & participate in community
• Be a liaison to drive attendance to trainings, webinars, educational curriculum, and seminars
• Identify meaningful ways to engage low usage and at-risk accounts based on data monitoring as well as qualitative knowledge of the account

• 2-5 Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organization
• A passion for Customer Engagement and service mentality
• Proven record of creating and maintaining business partnerships and relationships “do-er” mentality with a hands-on, passionate, curious, empathetic approach and the grit to get things done
• Results driven and proven ability to meet or exceed quotas
• Experience with annual renewal process is preferred
• Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
• Excellent oral and written communication skills
• Must be proficient in PowerPoint and comfortable presenting to all levels of an organization
• Highly organized and has ability to work independently and to be accountable for results with minimal supervision
• Experience with Salesforce or similar CRM tool and Gainsight or a similar Customer Success tool preferred
• Government Technology experience welcomed
• West Coast/Mountain West work hours; candidates in these times zones preferred

All your information will be kept confidential according to EEO guidelines.