Customer Support Specialist

Fully Remote

Full-time

Part-time

Our company is seeking iniduals, experienced in providing an incredible level of customer service for those interested in exceptional adventures. You will interact with clients, seeking information on various locations and venues. We provide all the training you need to become a successful Customer Support Specialist in the travel industry. Do you want to have fun every day, learning about different destinations and all the activities those places have to offer?

Job Responsibilities:

• Interact with clients and identify travel needs
• Conduct research and determine best deals for the client's chosen destination, keeping a defined budget in mind
• Maintains a good relationship with vendors
• Coordinates various pieces of a travel package, ensuring that the client's travel goes as smoothly as possible.
• Books all parts of a travel package

Work Hours and Benefits:  

As a Customer Support Specialist, you work remotely, from the comfort of your home. You can determine when you work and where you work. As a member of the travel industry, you have numerous travel perks including earning free cruises, theme-park tickets, and travel discounts. You have access to group discounts on insurance.

Qualifications/Skills:

• You must be 18 years of age or older
• You must have a high school education or equivalent
• You must be organized and have strong communication skills
• You will be trained for Travel Certification
• Sales background is preferred, but not required
• Hospitality background is preferred, but not required
• You must have a smart phone, tablet, and/or computer/laptop and reliable internet access.

Why not give the travel industry a try? If you love an adventure or want to learn more about the destinations of the world, you should join our team. What do you have to lose? Let's go see the world!

JC Whimsical Travel is an Equal Opportunity Business

Customer Support Specialist (Remote)

REMOTE

Los Angeles, California, United States

Operations

Full time

Meet your family’s new favorite PJs. Unbelievable softness. Adorable prints. Effortless functionality. At Little Sleepies, we make buttery soft bamboo viscose sleepwear that your whole family will love. Created by a mom, our PJs are thoughtfully designed for long-lasting comfort and maximum cuteness!

We are looking for an enthusiastic and highly motivated Customer Support Specialist with experience in direct to consumer eCommerce transactions to enhance our customer experience team. In this role, you will be the primary and first point of contact for customer inquiries through different channels including email, social media channels, and/or chat (e.g., Gorgias and Facebook). This role requires excellent interpersonal communication skills, intuitive empathy, and impeccable writing skills.

Schedule: This role will need to work either the Tuesday through Saturday or Sunday through Thursday shift. Our busiest hours are from 9:00 am to 8:00 pm Eastern time; we offer flexibility on schedules.

Additionally the incumbent must be available for weekly team meetings and monthly All-Hands Company meeting.

Location: This is a remote position located anywhere in the United States. No VISA sponsorship is offered for this position.

Your Responsibilities

• Provide knowledgeable answers to customer inquiries regarding the product and the brand maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Understand the customer’s needs and execute the appropriate policies and procedures that best serve the company and customer.
• Responding to customer inquiries in a timely and effective manner via email, social media, or chat applications.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns to provide the highest level of customer care in the industry.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments using Gorgias.
• Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries.
• Able to handle a high volume of emails and messages from customers while creating a positive experience.
• Thrive in an environment with high performance standards.
• Become a raving fan of all things Little Sleepies and able to communicate effectively about our products and services.

Requirements

• High school diploma or equivalent combination of education and experience.
• 3 years of customer service experience in a DTC, eCommerce industry
• Strong attention to detail
• Proficient computer skills including Google products (or equivalent such as Zendesk, Freshdesk)
• Experience with Shopify and social media platforms such as Facebook
• Professional demeanor and attitude
• Excellent written and verbal communication skills
• Time management multi-tasker, able to prioritize projects and follow up with customers in a timely manner
• Proactive with a strong sense of urgency
• Experience with communication escalations
• Highly empathetic
• A no task is too small’ attitude willing to jump in as needed to support the team.

Benefits

• Health, dental, and vision insurance.
• Paid time off, vacation.
• Sick days.
• Paid holidays.
• Short and long term disability.
• Life insurance.
• 401(k)
• Employee Assistance Program.
• Flexible Spending Accounts.
• Home office stipend.
• Internet stipend.
• Company discount.
• Team building activities.
• Company-issued computer.

Customer Service Representative (remote)

Remote

Full Time

Mid Level

COMPANY DESCRIPTION:

Blue Acorn iCi is a digital consultancy focused on delivering innovative solutions across customer experience, commerce, and data. Our team of over 400 experts enable clients to navigate large-scale, digital transformation programs.

Whether it’s a digitally savvy consumer brand or a legacy manufacturer, Blue Acorn iCi empowers businesses with digital scalability to deliver unprecedented levels of performance and customer experience. With services that include strategy, analytics, design, and engineering, we elevate global brands across industries such as media, consumer goods & retail, financial services, manufacturing, technology and more.

Join our innovative and collaborative team as we deliver extraordinary digital experiences for some of the world’s largest brands!

OVERVIEW:

Blue Acorn iCi is looking for a remote Customer Service Representative to join our team who is available to work weekdays and occasional weekends. We have three available shifts (all listed in Eastern Standard Time Zone): 1:30pm – 10:30pm, 3pm – 11pm, and 9am – 5:30pm. The representative must have the ability to work fully remote, i.e. access to reliable wifi connection and a quiet workspace during their shift. Blue Acorn iCi will provide all necessary technology and equipment. If you have experience supporting customers virtually (phone, email, or chat) and are eager to jump into a new career opportunity, please apply!

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Assists consumers in a professional and courteous manner
• Become the product expert, and efficiently respond to customer inquiries
• Answers incoming calls under company guidelines and KPIs
• Proactively sells client’s products and offers up-sell/cross-sells opportunities consistent with training and departmental policies
• Services our customers in a manner that is reflective of our Quality Service & Monitoring guidelines.
• Creates brand awareness while engaging with customers
• Inputs orders into computer following company guidelines and protocol
• Handles and resolves all consumer issues and problems
• Handle all escalated calls professionally with little need to transfer to a coordinator
• Provide white glove customer care
• Assure that customers receive courteous and prompt service by being available to take calls/chats/emails
• Works to meet the established performance goals
• Must be able to work on multiple platforms
• Provides on-going suggestions for improvements in programs, systems, and procedures within the Contact Center
• Summarizes and documents all pertinent customer comments and suggestions
• Fulfills the attendance and punctuality requirements of the job
• All other duties as assigned

QUALIFICATIONS:

• H.S. Diploma or G.E.D. preferred
• Prior customer service or office experience preferred
• A genuine passion for the Customer Service Industry and sharing your compassion with others
• Working knowledge of Gmail, Google Sheets, Google Docs and Google Calendars
• Good organizational and communication skills; pleasant phone manner; clear verbal communication- no slang, excellent grammar, excellent written communication skills
• Weekend availability

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Additional perks vary by location.

Blue Acorn iCi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Blue Acorn iCi complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Senior Payment Coordinator (Head Start)

Location US

Job ID 2022-2590

Category Administrative

Type Salaried Full Time Employee

Overview

DLH Corporation serves federal government clients throughout the United States and abroad delivering technology enabled solutions in key health and human services programs. The Company’s core competencies include secure data analytics and statistics, clinical trials and laboratory services, a full suite of public health research offerings, performance evaluation, system modernization, operational logistics and readiness, and strategic digital communications. DLH has over 2,000 employees serving numerous government agencies. DLH’s portfolio consists of Defense & Veteran Health Solutions, Human Services Solutions and Public Health & Life Sciences.

Responsibilities

Under the supervision of the Payment Manager, this position works in collaboration with the Payment Manager to ensure Head Start review-related payments are accurate, timely and meet established guidelines and requirements.This position also reconciles invoices, credit card statements, and expenses for travel, hotels, and car rentals.

Essential Duties

• Process reviews and cash advances for staff and Reviewer Consultants
• Serve as a backup to the Payment Manager, when needed
• Manage and plan the workload for Payment Coordinators, temporary staff, and consultants
• Monitor and resolve Microsoft Dynamics (NAV) Time and Expense access issues
• Reconcile, quality check, and approve Standardized Invoices and Travel Expense Reports
• Triage and resolve Reviewer and staff payment issues
• Reconcile air, hotel, and car rental bills, conduct research to resolve billing discrepancies
• Create and maintain a tracking system for reconciliation of air, hotel, and rental cars expenses/invoices
• Provide training for new and current staff as needed
• Prepare monthly and ad hoc production reports
• Participate in special projects independently or as part of a cross-functional work team
• Other duties as assigned

Company Core Competencies

• Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Initiative: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
• Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
• Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Role Based Competencies Professional Track

• Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
• Computer Skills: Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers to improve productivity.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.
• Personal Organization: Keeps information organized and accessible, maintain clean/functional workspace, work systematically/efficiently, manage time well.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.

Qualifications

Education

Bachelor’s degree in related field and 2+ years related experience or equivalent combination of education and experience.

Basic Compensation: $67,000 – $72,000

The salary offered within this range will be based on the selected candidates skills, experience, education, market data, and internal parity. DLH may offer other rewards that may include performance incentives and program-specific awards. An applicant’s salary history will not be used to determine compensation.

Benefits: DLH Corp offers our employees an excellent benefits package including: Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services and more. We want our employees to save for their future, therefore we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-Learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.

DLH is committed to fostering a erse workforce and is proud to be an Affirmative Action/Equal Opportunity Employer of Minorities/Women/Protected Veterans/Iniduals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, national origin, veteran status, disability, or any other classification protected by law.

Customer Support Manager – Evenings

• Customer Success
• Remote job

Who we are and what we do

Whatagraph is the go to B2B SaaS platform for brands and agencies to simplify their marketing data monitoring and reporting. We do that by ingesting all the marketing performance data on the web and providing a birds-eye view of marketing performance in a visual dashboard.

Our platform is a unique pain-killer with a clear vision – To Empower Everyone to Make Data-Driven Decisions. Fast.

Last year saw us experience some of the fastest growth in the Baltics startup ecosystem. We secured $7.2 m in investments, and saw our team grow from approximately 50 at the start of the year to roughly 100 today. This year our main focus is consolidating our internal processes and focusing on bringing our product to the next level, in order to maximize the strength of our position within the market.

What we’re looking for

Top class user experience is always on the forefront of our focus, hence we’re looking to bolster our team with one Customer Support Manager, who would focus on delivering

On this journey, you will be a part of the team of 6 Customer Success and 5 Customer Support Managers, led by our inspiring Team Lead of Customer Success Milda. So if you are looking to join a fast-growing startup and not afraid to go the extra mile in a supportive, friendly and tight-knit team – this could just be your perfect career move!

What you will do

• Communicate (via live chat and e-mail) with our customers that come from 5 different continents.
• Build and maintain relationships by making our customers happy and successful.
• Analyse customer feedback to implement changes in the product or processes.
• Create content that helps our customers be successful with Whatagraph (articles, videos, etc.).
• Document new processes and troubleshooting steps to improve efficiency.
• Suggest improvements and be a part of their implementation.

What you will get

• A gross salary: 1,200-1,500 EUR/Month.
• An international environment: You’ll work within a global team spread all across the globe, be it Dublin, Nairobi, Vilnius, or Budapest.
• A product that grows: We are big believers in creating what matters. Our platform keeps evolving to enable marketing professionals to understand their performance data and with regular exciting new feature additions you will be at the forefront of creating happiness in communicating new value to our growing customer-base, learning everyday.
• A company that grows: Doubling in revenue in the past year, and tripling in team size, we have ambitious plans for continued growth in the near future.
• Professional growth: We hire people we trust, and we give team members autonomy to do their best work. To enable that, you’ll get our full support with regular feedback, conferences, and access to e-learning platforms.
• A flexible work environment: Work with us remotely or onsite in our offices in Lithuania. If you choose to work onsite, coffee, snacks, and fresh office space (in case you’ll work from Vilnius) and a sea-spirit (in case you choose to work from Klaipda) will await you.
• A top tier tech stack: You’ll have full access to the software necessary to enable your success.

Job requirements

• Experience in IT/Technical customer support or customer success, if you’ve done it over live chat – even better.
• Fluency in written and spoken English – this is our main communication language when supporting our customers.
• Great written communication skills to manage critical situations.
• Willingness to learn fast and a lot. Mostly about digital marketing.
• Customer-centricity – willingness and ability to go the extra mile for every customer.
• Proactiveness, a high sense of self-organization and ownership.
• Ability to work evenings (15:30 – 00:00) GMT+3.

Delphia is looking to hire a Head of Customer Experience to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Qualio is on a mission to empower life science teams to launch and scale life-saving products. We’re doing that by building a connected and integrated quality management platform for the entire life science ecosystem. Qualio is trusted by 100s of highly regulated international customers, ranging from the bleeding edge of computational biology and machine learning to household names in mRNA vaccine development. 

The Qualio team is an all-remote, globally distributed workforce with teammates in over ten countries.

The Customer Support Specialist (CSS) will  ensure that customers receive value from the Qualio platform by addressing their product and technical questions in a timely and effective manner. The CSS will be expected to have a positive attitude and deliver a consistently great experience for our new customers. This person is responsible for engaging with customers (primarily through email and chat) to understand and acknowledge their questions or issues, troubleshoot product or technical issues as needed, and to provide answers or resolutions. Since each customer interaction is an opportunity to understand and improve customer health, the CSS is also expected to help identify risks or opportunities in accounts based on these interactions and to share relevant information with other team members. 

• Research, reproduce and lead complex support cases to resolution with a high sense of urgency and professionalism.
• Maintain excellent relationships with CSM Team, Product Management and Development, ensuring all work is customer focused.
• Apply in-depth troubleshooting and debugging skills to identify the root cause of issues.
• Identify opportunities to improve customer outcomes and experiences through access to training resources, process improvements and/or product enhancements
• Identify risks and opportunities resulting from customer interactions and communicate to other team members as appropriate

• 3 years experience in a customer facing support role
• Quality or Regulatory industry knowledge a plus 
• ​​Ability to define problems, collect data, establish facts and draw valid conclusions.
• Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
• Willingness to pick up new knowledge and general concepts of the technology used in and associated within a regulated environment 
• Work independently and also in a team, with strong troubleshooting and diagnostic skills to find a resolution.

In addition to playing an important role in building Qualio, you'll receive:

• Competitive salary
• Flexible holidays
• Unlimited Time Off
• Professional development stipend
• Working space allowance / home office budget
• Opportunity to make a difference through helping life-saving products to get to market

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a erse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

#LI-CA1 #LI-Remote #Qualio_ANZ

We are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office, remotely, or hybrid.

Customer Success Managers at PagerDuty are responsible for ensuring that our customers are successful in their use of our services.  They are key contributors to PagerDuty's "Customers for Life" strategic vision, and will work with customers throughout their lifecycle.  

• Assist new customers with on-boarding and configuration
• Reach out to customers and address where they are not fully utilizing the product
• Identify accounts that are likely to churn using product data, queries and information to support your analysis
• Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts
• Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back

• You’ve got your Bachelor's degree (required), ideally in a technical field
• You have previous experience in a customer facing role such as Customer Support or Customer Success
• You have previous experience working to support a highly technical product
• Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinars
• Ability to use MySQL or other tools (Birst, Salesforce) to gather and assess information
• Have excellent presentation, written and verbal communication skills  
• Have proven time management skills with the ability to prioritize tasks 
• You work well under pressure, are a results oriented inidual, and you are a team player
• Salesforce experience

• Experience supporting a SAAS solution 
• Worked with a REST API
• Systems administration experience (Linux, Windows)

Apply anyway! We extend opportunities to a broad array of candidates, including those with erse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

• Competitive salary and company equity
• Comprehensive benefits package from day one
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time 
• Paid holidays and sick leave
• Paid employee volunteer time - 20 hours per year
• Bi-annual company-wide hack weeks
• Mental wellness programs
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO and scheduled holidays
• HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 14,000 customers and 850,000 users worldwide, including 65% of the Fortune 100. 

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. We are Great Place to Work-certified™ and our product is top rated in its category on TrustRadius. 

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Learn more: Social Impact; Inclusion, Diversity, & Equity; Culture

PagerDuty is committed to creating a erse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified iniduals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty verifies work authorization in accordance with the requirements of your local jurisdiction.

Learn more about our culture by checking us out on Instagram @PagerDutyLife!

DIMO is looking to hire a Customer Support (Part-Time) to join their team. This is a part-time position that can be done remotely anywhere in the United States.

Metal Pay is looking to hire a Client Services Representative I/II to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Customer Success & Support Specialist

Anywhere on Earth

What We’re Looking For

Ahrefs is on the hunt for a Customer Success Specialist who loves helping people. Ideally, someone who’s amazing at written communication and who genuinely enjoys solving problems.

The goal is simple: to build a customer base of happy, loyal users and make sure they stay happy.

Since our toolset can get a little technical at times, it’s important that our users get the guidance they need. That’s where you come in.

You’ll need:

• Excellent skills in written English;
• A knack for explaining technical concepts in understandable terms;
• Fast typing;
• Good knowledge and understanding of SEO and digital marketing;
• Patience, resourcefulness and empathy.

What a typical day in this role looks like:

• Answering questions from prospective and existing customers over live chat and email
• Troubleshooting and investigating issues raised by users
• Helping people to use Ahrefs’ tools in general
• Reporting bugs and technical issues to our development team and tracking them to closure
• Offering your unique insights to our marketing and product strategy teams
• Improving our Help Center

Shift for this role:

• US timezone (ideal working hours will be 3:00pm-0:00am UTC)

Medalogix is a one-of-a-kind data analytics company in the post-acute care space. We are transforming home health and hospice agencies by leveraging cutting edge data science, machine learning, and innovative cloud technology to equip clinicians and agencies to provide the right care at the right time.

Medalogix is dedicated to empowering inidualized patient care with innovative, data science-driven solutions that transform healthcare. The Company's machine learning products have demonstrated improved patient outcomes and reduced cost to the healthcare system, including reduced hospitalization, appropriate and timely transitions to end-of-life care, and optimized visit utilization for patients. Medalogix is poised for tremendous growth, as skilled home health and hospice care are positioned as the lowest cost providers in an industry shifting to value-based care.

Medalogix is currently seeking an experienced QA Engineer with a focus on making a considerable difference in the quality, superiority, and reliability of our products. Reporting to the Director of Quality, this position’s responsibilities will be centered around analyzing, testing, and reporting on our product’s overall quality. The feedback you compile will be used to modify and strengthen our product line to provide customers with excellent results. Whether you are testing functionally or at the feature level, designing test models and comparison parameters, diagnosing problems, or collaborating with your team, the opportunity is there to improve our products and processes through various tools like Azure DevOps, SQL, Snowflake, etc.

A successful candidate possesses high work ethic, excellent communication skills, strategic thinking abilities, and strong analytical skills.

Why Medalogix?

Passionate Culture– Our success originates from our dedicated and incredibly talented team that operates with shared set of core values: Be Badass, Dream Big/Act Small, Do No Harm, and Row Together. In 2022, we earned the Great Place to Work Certification.

High Growth – Medalogix has grown 100%+ for three straight years, with continued material growth planned over the next three years.

Meaningful Work – Our products are used by healthcare providers in their day-to-day care programs. Our company’s work directly impacts patient care in the home.

Leading Technologies – At the core Medalogix is a technology company. We build modern, cloud-based SaaS software underpinned by data science and data engineering. Our technology team is passionate about using leading tools and practices in our daily work. Our market leading products are designed to equip home health and hospice agencies with technology to provide the right care at the right time. Medalogix products have received recognition from The Boston Globe, Fierce Healthcare, Becker's Hospital Review, HIMSS, and Harvard Business Review

Competitive compensation & benefits – Medalogix provides big company benefits in a smaller company environment. We provide competitive compensation along with awesome benefits including 401(k) matching.

Role Overview:

Medalogix is currently seeking an experienced Client Success Manager. The Client Success Manager is focused on strategic goals, objectives, and metrics of the customer. Additionally, the Client Success Manager will foster strong relationships and develop a deep understanding of our customers during account planning. Collaborating across various departments to ensure overall success and a great client experience. Reports to the Vice President of Client Success.

Duties & Responsibilities:

• Understanding the customer’s structure and demonstrating the ability to apply this knowledge in business, retention, and success planning for the client
• Proactively leading a joint company strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a multi-year period
• Coordinating and conducting all customer facing Business Reviews and conducting customer meetings for strategic view and direction, outside of the day-to-day efforts coordinated by Implementation teams and/or Clinical Transformation teams
• Preparing reports and data quality to the customers, preparing for major milestones and meetings such as QBRs, client facing summaries and reports
• Coordinating tracking and reporting to identify and report risks to business as well as maximize margin rates where possible
• Utilizing the Customer Relationship Management (CRM) system and maintaining data to ensure visibility to account management processes and initiatives

Experience & Qualifications:

• Bachelor’s Degree
• Minimum of 4-5 years’ experience of client facing experience
• Highly organized with strong attention to detail
• Healthcare knowledge (specifically Hospice) including deep understanding of industry dynamics, market trends, competitive landscape and provider needs or similar industry knowledge
• Exceptional written, verbal and interpersonal communication skills, including demonstrated ability to work with clients and success in building and fostering relationships
• Strategic thinking: understand account priorities and impact on inidual decision-makers
• Consultative selling: ability to identify emerging stakeholder needs and to problem-solve innovative ways (programs, contracts etc.) to help meet those needs
• Clear understanding of analytics: ability to apply analytical insight to drive account performance and ability to “ask the right questions” of analytical resources

Benefits

• Highly sponsored healthcare plans to choose from (PPO, HSA, and FSA)
• Optional Dental and Vision insurance
• 401(k) with company match; immediately vested
• Education Assistance Program/Employee Assistance Program
• Generous maternity / paternity leave
• We celebrate our wins with team events/outings
• Generous Paid Time Off + 8 Paid Holidays
• Free downtown parking

WHY YOU’LL LOVE QUANTIS

Quantis is a leading sustainability consultancy pioneering approaches to solve critical environmental challenges. For nearly two decades, our dynamic and visionary team has partnered with organizations across the globe to transform their industries and pave the way for a planetary economy that aligns business with nature. We strive to be agents of change, helping companies transform from business as usual to business at its best.

We believe that sustainable transformation is possible and within our power. We’re contributing to this transformation by combining the latest science with strategic business insights. Our advice enables global leaders in our focus sectors to understand how to reduce their environmental impacts, implement the changes and operate within planetary boundaries.

Motivated by this common purpose, our 250+ talented professionals cultivate a unique, collaborative culture that we call the Quantis Spirit. We are innovative. We are impact-oriented. We are science-based. We are Quantis.

Join us!

THE ROLE

The Land & Agriculture Branch Community Lead owns solutions development and delivery for all agriculture practices and land-based challenges for the United States branch. This role leads a team of experts and consultants that design and deliver sustainable solutions that address the key challenges clients in Quantis’ core sectors face that are linked to agricultural practices and related environmental pressures (e.g. land use change, carbon removals, water use and pollution) and impacts (bioersity loss, climate change, water risk). The lead is responsible for managing and growing their people, ensuring team members are set up for success and focused on continuous improvement and growth while also guaranteeing scientific integrity and high quality project delivery; aligning clients needs with existing and new Land & Agriculture solutions offerings; and serving as the key representative of liaison of the US branch to the Global Land & Agriculture community of expertise.

DOES THIS DESCRIBE YOU AND YOUR NEXT ROLE?

• You’re motivated to put your analytical and strategic thinking, and consulting skills to work towards our mission of building a sustainable future, and you believe in the power of science as a means to reach true sustainability.
• You have a strong scientific background and understanding of the relation between agricultural practices and climate, bioersity, and water impacts, and improvement levers; while also recognizing the main limitations of current environmental accounting methodologies when it comes to agricultural practices.
• You are able to provide senior level subject matter expertise on land use and land use change related topics, including but not limited to: Agricultural management practices, farm-level assessments, annual and perennial cropping systems, regenerative agriculture, soil carbon accounting, carbon sequestration, biogenic carbon emissions, land use change, deforestation, watershed management, water impact assessment, and forestry management.
• You are familiar or comfortable with most common guidelines and frameworks in the sustainability space, including but not limited to: GHG Protocol, SBTi & SBT FLAG, Value Change Initiative (VCI), Accountability Framework Initiative, and more.

AS THE US LAND & AGRICULTURE COMMUNITY LEAD, HERE’S A PREVIEW OF WHAT YOU WILL BE ACCOUNTABLE FOR:

Team Management & Coordination

• Manage day-to-day operations of the US Land & Agriculture team
• Review incoming projects and the pipeline to anticipate capacity planning, identifying hiring needs, and determine developmental needs required to successfully deliver client work
• Ensure team members are properly staffed to projects at the appropriate skill-level and that team members are achieving billability targets
• Oversee team dynamics and schedules to ensure team members are able to cover for one another and able to support one another
• Problem solve challenging team situations to ensure client work will be delivered with quality and team members are well supported
• Engage in recruiting efforts, and coordinate on-boarding and training for US team

Team Leadership

• Develop deep relationships with team members to learn how to best support each inidual team member’s success at Quantis
• Inspire, motivate, and support team members in achieving their professional and personal goals
• Create developmental plans and conduct performance reviews that provide team members with clarity on their effectiveness and lay out a plan that helps each team member develop competencies and increase capabilities
• Facilitate team meetings and team events to foster teamwork and create a positive work environment

Consulting

• Lead the development of solutions creations at the branch level to ensure Quantis is providing comprehensive and innovative solutions to client challenges
• Lead the execution and delivery for assigned client projects
• Audit deliverables created by team members for clients to ensure deliverables are of quality, achieve scientific rigor, and meet client needs.
• Contribute to the delivery of multiple projects with varying degrees of responsibilities including serving as the principal SME, providing support as an additional expert, or contributing to delivery on a specific task

Business Development Support

• Support business development efforts by providing expert opinion on how to solve client challenges
• Identify how to match current offerings with client needs
• Formulate new offerings that would enable Quantis to support greater client challenges
• Collaborate with leads, strategists, project managers, and consultants to collectively address client inquiries and support the closing of sales

Community

• Liaison and frequently connect with the Global Land & Agriculture Community Lead to learn about relevant information, plan growth in the branch, and coordinate on the development of tools and frameworks to be used by the global community.
• Lead the Land & Agriculture community at the branch level by coordinating training events and learning opportunities to up skill team members with increased knowledge on Land & Agriculture

Quantis Spirit

• Champion the Quantis Spirit by leading through empathy, fostering a culture of collaboration, creating an inclusive work environment, and developing a deep connection to each inidual to understand how to best support team members

TO THRIVE IN THE QUANTIS CULTURE, YOU’LL:

• Show up as team collaborator with a win-win attitude: empathetic, attentive and supportive of colleagues when co-designing or co-delivering a project.
• Take responsibility and ownership for your work: think and act with autonomy or authority, while knowing when to ask for help.
• Take initiative if something needs to be done.
• Be positive! Use positive language, look at challenges not as bottlenecks, but as problems to solve, and see setbacks as lessons learned.
• Practice open and transparent communication; welcome effective dialogue and productive disagreement with minimal tension.
• Self-Manage: be in the driver’s seat of your professional growth and ambitions all the while valuing the learning journey and opportunities within Quantis.

SOME LOGISTICS TO CONSIDER

• Location: Fully remote with occasional travel (30% or less) to our Boston HQ and to client sites.
• Job type: Full-time
• Optimal start date: As soon as possible

Quantis has a distinctive, fluid structure nurtured by our Quantis Spirit and our way of collaborating, that, in combination with our paid time off and other benefits, provides a positive and unique working environment. Salary will be determined based on potential for contribution to the organization’s success.

At Quantis we believe that equality, ersity and inclusiveness are central to our mission of building a sustainable future. Quantis is an equal opportunity employer that embraces people from erse backgrounds including race, color, nationality, gender, gender expression, sexual orientation, age, marital or parental status, disability, religion, creed, politics, or any other non-merit factor.

Customer Care Analyst

Beyond a passion for the customer and ability for relationships, you’ll have general knowledge of current marketing offers. Retain voluntary disconnects. Contact customer in delinquent status to work to resolve billing disputes or collect outstanding balances. Consult with and research customer concerns; explain billing charges and credits. Process paperwork for disconnects on customer accounts classified as non-collectable. Schedule appointments to retrieve converters from disconnected customers

• Communicate with Customers and appropriate departments that will aid in resolving customer issue
• Gather Data Related to Complaints
• Propose Solutions
• Negotiate with Customers
• Provide Reports to Supervisors
• Coordination of projects in accordance with company policies and procedures.
• Preparation of cost proposals.
• Ensure consistent administration of assigned contracts with contract clauses and requirements.
• Prepare and submit responses to proposals.
• Onboarding and welcoming new clients – providing support.
• Initiate outbound calls to customers and haulers to proactively manage incidents and requests
• Assessment of survey’s for customers experiences
• Coordination of projects in accordance with company policies and procedures.
• Preparation of cost proposals.
• Ensure consistent administration of assigned contracts with contract clauses and requirements.
• Prepare and submit responses to proposals.
• Onboarding and welcoming new clients – providing support.

Benefits

At RTS, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by job and offer. Additional Educational opportunities and training may be available at the approval of management.

We're seeking a talented Customer Support Representative to join our team on a full-time basis. As a CSR, you will be responsible for the overall health and retention of our customers. This person must be versatile, as they'll interact with different customers every day while working closely with multiple departments. If you pride yourself on being able to build relationships with anyone, creating an exceptional customer experience, and want to be a part of a fast-growing tech company, please apply.

What You'll Be Doing

• Own relationships with customers, including increasing adoption, ensuring retention and maintaining satisfaction.
• Developing and maintaining a strong rapport with customers, both new and current.
• Work alongside our marketing team to create effective campaigns.
• Utilize our support system to track and document all activities and reports.
• Work with customers to establish critical goals, key performance indicators, and aid the customer in achieving their goals.
• Help to generate ideas for new features, campaigns, and cater to the unique needs of our customers.

Requirements

• Prior experience in Customer Success or equivalent experience in increasing customer satisfaction, adoption, and retention.
• Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions.
• Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.
• Ability to interact with customer teams at various levels of technical and non-technical depth.
• Outstanding analytical, problem-solving, organization, prioritization, and multitasking skills.
• You flourish in a high-growth tech environment and adapt well to change.
• Passionate self-starter with a drive to win.
• Strong technical skills or the ability to learn quickly.
• Excellent written and verbal communication skills.
• Proficiency in Google Docs or Microsoft Office.
• Software as a Service (SaaS) experience is a plus.
• Experience in eCommerce is a plus.

Benefits

• Base Salary + Commission + Bonus.
• Work from anywhere in the world.
• Loose vacation policy.
• Flexible work hours.

Salary and compensation

Benefits

🌎 Distributed team

🏖 Unlimited vacation

🏖 Paid time off

🏔 Company retreats

📚 Learning budget

⬜️ No whiteboard interview

👀 No monitoring system

Location:  US Locations Only; 100%  Remote

At Cranky Concierge, we strive to be the most useful and worry-free travel service available for all travelers. We use our superior industry knowledge to book travel, monitor for issues, and step in when things go wrong. We’ve grown steadily and continuously since our founding in 2009, and now we need more help. This is where you come in.

We’re looking for a home-based Travel Architect to help clients by searching for and booking travel (using money or miles), but there is more to it than just that. Travel Architects can work from anywhere as long as they have access to the internet. Full- and part-time roles are available.

The Role

• Search for and book air travel for clients. The search will be conducted utilizing different tools and websites. Paid travel is most often booked in the Sabre system, but some vendors (including all award travel) must be booked directly with the airlines either via phone or online.

• Arrange hotels, car rentals, transfers, and more in relation to flights that are booked for some clients.

• Prepare flight updates and help clients when things go wrong (missed connections, cancellations, you name it).

• Help new and existing clients by answering phone calls and email inquiries promptly.

How does that sound? If it’s the kind of thing you’d like to do, then here’s what we’re looking for.

You

• Reliable – You’ll be working remotely, and we don’t like to micro-manage. Things move quickly here and we need everyone to be on duty when expected. If you say you’ll do something, we need to trust you’ll follow through.

• Creative – Building on that, we need you to use your imagination to find (slightly) wacky solutions. Anyone can find the nonstop, but it takes skill to come up with that 3-stop option via Zimbabwe.

• Quick Learner – We don’t require that you know a ton about booking travel when you start (though it helps). There is a ton to learn, but we’ll train you on what you need to know. We just need you to be able to pick things up quickly.

• Detail Oriented – Dealing with air travel is not easy since there are a million important details and all have to be conveyed correctly. Even little things matter. For example, does it bother you that there’s no hyphen between “Detail” and “Oriented”? It should.

• Common Sense – You should have it. Clients don’t always tell us exactly what they want, so you need to know when to put the pieces together and when to ask for more information.

• Calm – This is for your own good. Things can get intense here. It all moves fast: award seats disappear, clients get angry, and flights cancel. If you can keep yourself calm, you’ll be ahead of the game.

• Clean – You’ll need to have a clean background. Since you’ll be handling sensitive data, a background check will be required.

• Business Casual – Our interactions with clients are always professional, but that doesn’t mean they’re rigid or stilted. It’s always a conversation, and it should sound like one. (As for the dress code, well, we’re home-based so that’s up to you.)

The Details

If you still think you’d be a great fit, then keep reading. Here’s where we get into the weeds.

• You’ll work from home (or wherever, really), so make sure you have a place that’s quiet and comfortable. Preference is given to those who have permanent residency (for tax purposes) in Arizona, California, Colorado, Florida, Georgia, North Carolina, South Carolina, Tennessee, and Texas since we’re already registered with those states.
• You’ll need to have a reliable computer and phone. We’re a cloud-based company, so a quality internet connection is required.
• Be comfortable with online chat for internal needs, sometimes with video.
• We are looking for both full-time and part-time employees, so please let us know in the application what you prefer.
• Starting pay is $17 per hour.
• We’re hoping to have someone start as quickly as possible.

If this sounds like something you’d like to do, then we want to hear from you.

Customer Insights Specialist (Remote)

• Fairfax, VA
• Full time
• job requisition id R2204782
• Nationwide Remote Office (US99)

ICF’s Digital Modernization Division (DMD) is seeking a Customer Insights Specialist, to support current and upcoming needs within our award-winning ServiceNow practice.

*We are open to supporting 100% remote work anywhere within the U.S.*

The Work

ICF ServiceNow Directors of Customer Success work closely with ICF customers to provide key insights and strategic recommendations that improve the efficiency and effectiveness of process users’ activities; creating world-class service experiences using the ServiceNow platform to support our customers’ mission, business, service, and operational needs.

Responsibilities:

• Collaborate with customer leadership to identify and clearly state the business issues they are trying to address with ServiceNow;
• Assist customers with clearly articulating their future-state vision for improved process experiences to include key performance indicators and success metrics;
• Work with business owners, process owners, and process users to define strategic objectives, barriers to success, and process user roles related to achieving future-state objectives for the stated process improvement(s);
• Evaluate current user process(es) and experience(s) to gain a clear understanding of process user roles, activities, and behaviors within the stated business function(s), as well as identify root-cause pain points within the current process experience(s);
• Identify opportunities to improve the process experience and define process user requirements;
• Evaluate the impacts of proposed process changes from multiple perspectives; people, process, and technology;
• Prioritize use cases with the greatest opportunity for improvement to resolve pain points and achieve the intended goals and objectives for the improved process;
• Consult with ICF ServiceNow solution architects to identify which ServiceNow capabilities should be implemented and configured to deliver the intended process experience;
• Serve as the project team lead for co-design activities; bring process users and ICF UI/UX subject matter experts together and utilize human-centered design techniques to define and optimize UI based on process user’s local context;
• Ensure UI designs meet consumer-quality standards;
• Conduct beta-testing with a larger user population to identify and resolve design gaps prior to rolling out a business application(s) or new features more broadly;
• Educate and train users on how to use the ServiceNow platform and modernized business applications properly;
• Capture and communicate evidence of value from end-users to promote success stories and drive adoption of modernized experiences;
• Create and implement a process to proactively identify and resolve design gaps;
• Build metrics to track application and feature use to understand root causes of design failures and support continuous improvement of user experiences;
• Supports ICF technology practice initiatives and efforts to include client engagement for net new logo pre-sales activities and on-contract growth activities

Required Skills:

• Strong analytical skills;
• 5+ years of experience synthesizing research, insights, and data to shape the business processes and design optimizations;
• 1 years+ of experience working with process owners to define and shape future-state user process and design goals.
• 1 years+ of experience successfully garnering support with executive sponsors, process managers, and process user teams.
• 1 years+ of experience implementing frameworks that identify process user roles and their contributions to realizing business objectives.
• 1+years of experience in working with process owners to identify and resolve business and user-based process inefficiencies.
• 1 years+ of experience creating baseline metrics to evaluate process design success and connection to business objectives (e.g., metrics focused on measuring performance around Capability, Dependability, User Loyalty, etc.)
• 1 years+ of experience planning and facilitating stakeholder workshops.
• 1 years+ of proven experience as a communicator and the ability to work as part of a cohesive, multidisciplinary team in a fast-paced environment.
• U.S. Citizenship required due to federal contract requirements
• Must be able to obtain Public Trust clearance.

Additional Preferred Skills:

• Familiarity with the ServiceNow platform and ServiceNow UI components;
• Experience using Human Centered Design techniques to gather insights;
• Experience beta-testing process and product designs with end-user audiences; and

This is an outstanding opportunity to work with talented and passionate iniduals and to grow with a firm that believes in nurturing talent and developing long-term career success. ICF is a purpose-driven company with a strong culture and underlying values that prize ersity, opportunity, equality, and respect. Our core values include embracing differences, and we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of differences.

#DMD

#INDEED

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, iniduals with disabilities, and iniduals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.

Pay Range – There are multiple factors that are considered in determining final salary for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The salary range for Colorado is –

$73,324.00-$124,651.00

Logikcull is hiring a remote Manager, Customer Success. This is a full-time position that can be done remotely anywhere in the United States.

Logikcull - .

Member Engagement Workforce Scheduler

Remote

How will this role have an impact?

Under the supervision of the WFM Manager. The WFM Scheduler will ensure that schedules are created to meet operational goals and optimize MEC productivity. The scheduler will create the master workforce plan with interval staffing levels projected, incorporating absenteeism

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

QUALIFICATIONS:

Experience Requirements:

ESSENTIAL SKILLS/EXPERIENCE:

Analytic mindset and the ability to analyze historical performance trends and adjust schedules based on data

Proven ability to prioritize, multi-task, and think critically

ESSENTIAL CHARACTERISTICS:

Strategic thinker

ESSENTIAL JOB RESPONSIBILITIES:

The Workforce Management Scheduler will work to improve workforce management effectiveness by scheduling, and partner with Intra-day analyst on forecasting MEC requirements and aligning schedules to best meet business needs. They will also implement and optimize the usage of Workforce Management tools within a Contact/Customer Service Center environment.

Works with operations to adhere to ME processes to ensure alignment on business processes.

Supports the intra-day analyst function when necessary

ADDITIONAL JOB RESPONSIBILITIES:

Coordinate Technology development requests with Operations leadership

WORKING CONDITIONS:

Fraud Review Specialist

REMOTE 

CUSTOMER OPERATIONS

FULL TIME

About us:

Live experiences help make us human, bringing us across today’s social and digital ides to focus on what truly connects us – the here, the now, the once-in-a-lifetime moment that we share – together. To fulfill Gametime’s vision to unite the world through shared experiences, we deliver fans an extraordinary experience for enjoying, discovering, and purchasing last-minute tickets to live events.

With platforms on iOS, Android, mobile web, and desktop supporting events across the US and Canada, we are reimagining the event ticket experience in a mobile-first world.

The Role:

We are looking for someone who will be responsible for manually reviewing orders that have been declined for fraud by our fraud provider. They will review for False Positive identifications of Fraud and assist those Fans to purchase tickets. This agent will communicate with Fan Happiness, Ticketing Ops, and other departments to facilitate ticket purchases.

What you’ll do/own:

• • Resolve ticket purchasing issues as related to Fraud
  • Identify causes of wrongful cancellations or other undesirable situations for our Fans
  • Document actions, processes, and policies around fraud detection and ticket procurement
  • Provide information to the dispute team to successfully resolve ticketing issues

Our ideal candidate has:

• • Strong verbal and written communication skills
  • Attention to detail
  • Ability to manage varying workloads and deadlines

What we can offer you:

• • Flexible PTO
  • Medical, dental, & vision insurance
  • Life insurance and disability benefits
  • 401K, HSA, pre-tax savings programs
  • New equipment setup provided
  • Wellness programs
  • Tenure recognition

Gametime is committed to bringing together iniduals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering ersity across our company.

Circle is looking to hire a Product Specialist, Global Customer Experience to join their team. This is a full-time position that can be done remotely anywhere in the United States or on-site in New York NY.

At Limble, we empower the unsung heroes that support the world. We've built the #1 top-rated Maintenance Management SaaS platform in an industry that is projected to double over the next five years. We continue to experience triple-digit growth year after year and are just getting started!

So what sets us apart? Our software is easier to use and we care about the success of our customers. Our customers see us as a partner rather than just another vendor because we build a relationship of trust with them. At Limble, we value our amazing culture over any skill that someone can offer. We encourage you to check out our Customer Reviews (https://www.capterra.com/p/162600/Limble-CMMS/) and learn more about our incredible culture (https://youtu.be/OubV48L5e3w)!

As a Customer Success Manager, you join our fast-growing team responsible for delivering value and driving adoption across our customer base. On a day to day basis, the CSM acts as a product specialist to manage customer engagements and works in tight partnership with the customer to do the following:

• Lead new customer onboarding and implementation process while working in close conjunction with Sales and Account Management teams
• Proactively drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience
• Set strategic direction in customer's use of Limble CMMS to address business challenges via Limble CMMS best practices
• Provide additional training, education, and documentation to drive long term customer success
• Set outcomes and measurable objectives with the customer
• Hold customer and Limble CMMS accountable to delivering against goals and measurements of success
• Identify opportunities and risks within customer’s organization, and present recommendations & solutions
• Facilitate conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximal value from the Limble CMMS product
• Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels

Requirements

We are looking for growth-minded iniduals with the following strengths:

• Previous experience in a B2B Customer Success or Account Manager position within the SaaS industry
• Previous onboarding and implementation experience
• Passion for customer success & excellence
• Demonstrated ability to communicate effectively via oral & written formats; PowerPoint & Excel skills are a must
• Strong conflict resolution skills
• Ability to prioritize and multitask on the fly
• Resourcefulness, creativity and strategic thinking for troubleshooting problems
• Self-motivated and self-directed
• Fast learner
• Strong attention to detail

Benefits

• $65,000 - $80,000 base salary + commission
• Monthly company bonus
• Fully remote role
• Unlimited PTO
• Health, Dental, Vision, and Life insurance
• 401k match
• Annual company retreat
• Opportunities to grow with us!

At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.

Status: Part-time contractor

Reports to: Director, Public Health

Want to be part of a growing company that is using technology, pedagogy, and design to bring about positive social change? Founded in 2010, TechChange is a social enterprise that works with leading nonprofits and government agencies around the world to push the boundaries of what's possible in virtual learning and online events. From delivering  COVID response courses for frontline health workers, to powering the largest human rights and tech conference in the world (RightsCon), TechChange contributes to some of the most innovative and important (virtual) conversations of our era. 

With the support of digital health subject matter experts, TechChange developed an online course called Digital Health: Planning National Systems based on digital health materials from and validated by the World Health Organization. The course is designed to empower ministry leadership with the technical concepts and planning tools necessary to steer and orient national digital health stakeholders towards an enterprise planning approach when planning digital health interventions in their countries. It is a highly engaging course anchored in a case study and a series of group activities that culminate in a participant presentation, which has been delivered to over 300 ministry officials all over the world. 

Come help shape the evolution of the digital health landscape by working with us on this cutting-edge course on digital health -- the first of its kind -- by training the digital health leaders of today to transform the digital health landscape of tomorrow. 

Your primary responsibilities will be to support the live delivery of virtual learning experiences for the Digital Health course - both blended and synchronous modalities. Live sessions range from three consecutive hours, to 1.5 hour sessions, and there are between 3-4 sessions per week, depending on the mode of delivery. The time of these live sessions will vary depending on partner preferences and participant time zones and may not be within the standard 9 am-5 pm EST business working hours. 

The tasks will be ad hoc, depending on surge capacity needs and your availability. An illustrative list of what these tasks may include are as follows:

• Supporting the primary facilitator in blended or synchronous courses and performing some or all of these sample tasks:
  • Initiate Zoom breakout rooms and/or polls aligned with the Run of Show (course internal agenda) 
  • Support participants with the use of the tool Miro (previous experience with Miro is beneficial but not necessary, we will provide training). 
  • Share your screen and walk through the activity instructions in small breakout groups 
  • Encourage participants to engage in the digital health activities by facilitating discussion in small breakout groups

Hours vary between 2-10 hours a week depending on project needs.

• Bachelor's Degree or 4 years of comparable experience in a related field (e.g. public health). Public Health Masters students are encouraged to apply! 
• At least 1 year of in-person training facilitation or teaching experience preferred (online facilitation a plus)
• Knowledge of capacity-building theories and methodologies as it relates to health behavior change 
• Strong interpersonal skills, excellent presentation and communication skills necessary
• Fluency in English required. Fluency in additional languages is highly valued, particularly French, Spanish, and Portuguese

 $25-$35/ hr based on experience

TechChange is proud to be an Equal Opportunity Employer and is committed to building a erse and inclusive workplace. We know that our differences make us better. TechChange does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, genetic information, or any other legally protected status. 

Squarespace is hiring a remote Bilingual Customer Support Advisor (Spanish). This is a full-time position that can be done remotely anywhere in the United States.

Squarespace - The all-in-one solution for anyone looking to create a beautiful website.

Ahrefs is hiring a remote Customer Success & Support Specialist. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Ahrefs - We make great SEO tools.

ManpowerGroup Greece on behalf of Dexcom, global leader in technological equipment for diabetes, is seeking to recruit an energetic Customer Service Representative, who will be involved in the support of the Greek market.

Workplace Location: Full Remote (within Greece)

Working days & hours: Monday to Friday, 09:00-18:00 (1-hour break)

Main Responsibilities:

• Handle all customer inquiries by phone, e-mail, and chat within the scope of your defined competencies
• Record and analyze customers’ feedback and derive operational measures from it
• Daily interaction with customers as well as always having an open ear for all your customer’s concerns and support them with your know-how and problem-solving skills
• Document all correspondence, all processes, and the feedback from your customers in Salesforce
• Take on other assigned tasks if necessary

Requirements

• 1-2 years of experience in Customer Service (ideally in pharmaceutical industry)
• Experience in the use of CRM programmes (e.g. Salesforce) will be highly appreciated
• Fluent in both Greek and English
• Computer Literacy (e.g. MS Office)
• Active listening and empathy towards customer’s needs
• Accountability and ability to work within a multinational team

Benefits

• Competitive gross monthly salary & monthly bonus
• Company laptop and mobile
• Permanent contract via ManpowerGroup
• Excellent training and development opportunities within a multinational company

Zcash Foundation is looking to hire a Community Support Coordinator to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Call Center Manager

at Ylopo (View all jobs)

Remote

About Us

Ylopo is a rapidly growing technology company under the Ylopo umbrella. MaverickRE is an analytics software designed to help real estate team leaders and brokers to boost conversion, conduct data-driven coaching, and improve team member accountability. We are seeking a highly motivated client success leader who will thrive in this startup environment.

Why work for Ylopo?

At Ylopo we offer team members:

• a commitment to personal development,
• guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
• excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
• team building events, team lunches/ happy hours, and other company wide events
• a supportive, caring environment dedicated to continuous learning and growth.

Overview

The Call Center Manager will oversee our call centers progress, working closely with our operations manager and team leads to resolve our customers’ complex issues. In this position, you’ll leverage your project management and leadership expertise to assist the leadership team in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees. You will also brainstorm new processes to boost the call center’s efficiency and productivity levels while delivering actionable reporting and solutions to the executive team.

What you’ll do:

• Analyze call center data and prepare reports for upper management.
• Propose and recommend solutions to the operational areas that present work flow difficulties and problems
• Lead team meetings and give presentations to executives.
• Oversee QA and metric tracking
• Evaluate staff effectiveness and performance as needed
• Develop monthly, quarterly and annual call center goals and action plans.
• Create personnel and supply budgets for approval.

Required Skills and Experience:

• Bachelor’s degree or relevant work experience
• People focused leader with strong mentorship and development skills
• Ability to multitask and stay organized
• Proficient with computer software and phone systems
• Ability to stay calm in stressful situations
• Past experience within a hyper growth environment
• Experience with Five9 preferred

This position is a full time remote role and we are able to consider all candidates that are authorized to work in the US and Canada.

Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of ersity, equity and inclusion. To learn more about this commitment, visit: www.ylopo.com/ylopos-ersity-equity-and-inclusion-policy

Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

💻 Your responsibilities will include

• Ensure candidates, and hiring team members receive timely, thoughtful and engaging communication throughout the hiring process.
• Act as the main point of contact for all the queries coming from the candidates.
• Maintain a compliment information flow in our Applicant Tracking System.
• Be an evangelist of our culture and mission.

🧪 We are looking for someone who

• Has experience in coordinating multiple communication flows, preferably working with geographically distributed teams and across multiple time zones (we are hiring globally).
• Has outstanding communication skills
• Has natural empathy
• Organized, efficient, and proactive with a keen sense of urgency
• Able to join our team for 30+ hours per week and work flexible hours depending on your current time zone.

😀 We like to work with people who:

• Want to help build a global social safety net on the Internet.
• Think for themselves instead of copying others.
• Are willing to try new things, even with the risk of failure.
• Are intellectually curious and open to new ideas.
• Are creative and bold in the face of any problems.
• Have strong integrity and do the right thing.

🧘 What we offer

About SafetyWing

Salary and compensation

Are you looking for an opportunity to work for a rapidly growing company with room for advancement? At Support Services Group Mexico, 95% of leadership are hired from within. Working here, you'll have a job that is both rewarding and engaging. Our mission is to provide the highest quality of support to our customers. 

This position allows you to work from the comfort of your own home! Work From Home now!

Requirements 

• Dedicated, private room in your home that is quiet during work hours 
• Internet connection of 10 MB of upload/20 MB of download, which is hard-wired (Ethernet-connected) from the modem to your company PC. 
• You must provide your own equipment. Must be Windows 10 or higher Operating System.  
• You must have a Webcam and a Headset. 
• Schedule availability. 
• Advance English level.  
• Call center experience is preferable. 
• Customer service experience. 

What We Offer: 

• Outstanding paid training. 
• Opportunity for advancement. 
• Management that cares about your personal and professional development. 
• Contests and bonuses to add extra money to your paycheck, and awesome prizes. 
• Permanent full-time employees are eligible for comprehensive benefits. 

Responsibilities: 

• Answer inbound calls/chats/emails regarding services, accounts, and billing assistance. 
• Deliver outstanding customer service experience. 
• Utilize multiple systems while speaking with customers. 
• Comply with all operational policies and procedures. 
• A high degree of accuracy with all work and exceptional attention to detail. 

*All applicants must reside and perform this job in Arizona*

The role of Virtual Call Center Survey Agents is to perform outbound surveys with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.

Come Join Our Fun Team

• Base wage of $13.25/hr.
• Flexible part-time personalize schedules within company operating hours
• We will train the right candidate

Requirements:

• You must currently reside in Arizona
• Ability to handle difficult calls in a professional manner
• You must be able to work within the hours of 3PM-11PM (Mountain)
• Ability to read and speak clearly
• Must be 18 years or older
• You must be able to provide your own equipment (computer, headset with microphone, smart phone). For more information see details below
• Have a dedicated, quiet working space that is free of distractions to conduct business

Equipment Requirements

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other recommended requirements for this position:

• Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS
• 8 GB of RAM
• Quad Core Processor
• Most recently updated version of Chrome browser
• Ability to download software to the computer
• A personal email address capable of receiving files
• 10 Mbps download internet access speed
• Direct plug in wired access to the data connection
• Direct plug in access for power for computer or laptop
• USB or other WIRED headset with mic (No Bluetooth)
• Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection

You may have success using a computer with different components, but the above list is what we have tested and verified will work best.

Join the Dynata team today!

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the ersity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity

Sinch Email is looking for a Customer Success Manager to focus on increasing install based sales. This inidual will work closely with our Team Lead in efforts to execute business processes, follow best practices, and help meet the needs of our existing customer base. This inidual will evangelize Sinch Email's erse product suite, resulting in the adoption, expansion, and renewal of Sinch Email's customer base.

• Managing relationships with accounts with MRR of 1k-50k
• Conduct monthly & quarterly account reviews
• Prospect into existing accounts to proactively find new opportunities
• Cross-sell/up-sell the product portfolio
• Renew and negotiate existing account contracts
• Managing a high-velocity sales funnel
• Manage the customer lifecycle journey
• Forecast account growth on a monthly basis

Requirements

• 5+ years selling technology (SaaS preferred)
• Experience managing existing accounts (AE with existing accounts, AM, or CSM w/ quota)
• Proven track record of exceeding quota
• Experience managing high-velocity sales process
• History of career advancement
• History of selling to developers preferred

• Highly technical (relative to the average salesperson)
• Able to navigate complex organizational structures
• Experience utilizing Excel/Google Sheets
• High-velocity sales experience
• Polished
• Strong communication skills
• Salesforce or other CRM experience
• High energy
• Goal oriented
• Ability to learn something new

(*Colorado Only*) Annual on target earnings of $94,000 (65,800 base salary + $28,200 commission) + benefits.

Benefits

• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your inidual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

We embrace ersity and equal opportunity in all aspects of our business. We are committed to building a company that empowers iniduals from a erse set of backgrounds and values ersity of thought as a beacon for performance. The more inclusive we are, the better our work will be.

Sinch Email prides itself in providing world-class customer support on every customer interaction! Our primary job is to make our customer's lives easier by providing efficient, helpful, and world-class support. As an Application Support Administrator, these should come easy to you. You will be working in a fast-paced environment daily that consistently brings new challenges and learning opportunities. Do you have what it takes?

Application Support Administrators should be able to:

• Wow customers on every contact
• Sound personable on all forms of communication (tickets, phones, and chats)
• Explain complex topics in a way that anyone could understand
• Consistently learn new technologies and adapt to our customers needs (programming languages, new operating systems, APIs, etc.)
• Shift: M-F 7am - 4pmCST

Our Team

We believe in contributing back to the community. Many of the tools and libraries we’ve developed are open source (https://github.com/mailgun)! We move fast and don’t believe in having unnecessary silos and red tape that keep teams from shipping software. We have a passion for solving hard problems – our services are responsible for processing billions of messages each month and have to not only scale, but be highly reliable.

• A basic understanding of email receipt and delivery (POP, IMAP, and SMTP)
• Basic knowledge of concepts surrounding email composition, specifically MIME standards and formatting
• Knowledge of email deliverability techniques such as IP and domain reputation, SPF/DKIM authentication, and spam filtering
• Ability to execute commands in multiple programming languages
• Working knowledge of REST APIs and how to integrate with a customer solution
• Foundational understanding of Cloud Computing technologies. Familiarity with the various client and server operating system used by customers (Windows, Linux, Mac OSX)
• Proactive sense of urgency with respect to customer service and communication
• Strong organization, communication, learning, problem-solving, documentation, and follow-up skills
• Ability to work with a physically distributed team and work a flexible schedule to cover shifts
• A passion for technology and customer service

• Handles level-appropriate customer support requests primarily via phone, tickets, and chat
• Escalates support requests as necessary through the appropriate channels
• Documents all customer support phone calls/chats via the ticketing system
• Creates and maintains customer loyalty by serving customers above and beyond expectations
• Fosters a strong working relationship with other departments including but not limited to Sales, Operations and Support
• Exercises good judgment and decision-making at all times in order to consistently deliver superior customer outcomes

Requirements

• High school diploma or equivalent required
• 2+ years of customer service via phone, chat, and ticket support

• Email and deliverability knowledge
• 2+ years of experience in providing customer support via multiple social media channels

Benefits

• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your inidual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

We embrace ersity and equal opportunity in all aspects of our business. We are committed to building a company that empowers iniduals from a erse set of backgrounds and values ersity of thought as a beacon for performance. The more inclusive we are, the better our work will be.

The job of the Technical Support Specialist is to help the users of our tools to reach their highest potential by educating them about our products, industry standards, and best practices. To be successful, you must be an excellent communicator, a creative thinker, a master of organization, and a passionate learner. Most importantly, you need to love helping people!

Responsibilities

• Escalate Help Desk tickets to applicable Service and Product Team members
• Collaborate with our Training and Documentation Specialist to improve our database of help documentation and videos
• Support: Answer tickets that come in from clients through Zendesk, escalating when you do not have the tools or knowledge necessary to answer the ticket. In the event of busy periods, tickets can be escalated, but an internal note should be provided noting the busy period.
• You may also be asked to assist with projects within the Services Team. These projects will typically be smaller in scope and shorter in timeline and draw from the same skill set.

• # Solved Tickets
• % Positive Ticket Satisfaction
• Time to first response
• Touches per ticket
• Total resolution time

Requirements

Education & Required Skills

• 2+ years in a technical help desk role
• SaaS software support experience preferred
• Zendesk experience preferred
• Experience with learning software a plus
• Team player: automatically lending a hand when a co-worker is in need and asking for help when appropriate
• Excellent organizational & time management skills
• Active learner who will hold him/herself accountable for his/her own job performance
• Naturally positive and open-minded; able to view the world from more than one perspective
• Creative thinker
• Flawless written and verbal communication skills in English

• Occasional irregular work hours
• Dexterity of hands and fingers to operate a computer keyboard, mouse, etc.
• Extended time viewing a computer monitor
• Sitting or standing for extended periods of time

Benefits

Insurance

• Medical - 100% of employee premiums covered for some employee only plans
• Dental - 100% of employee premiums covered
• Vision - 100% of employee premiums covered

401(k) with matching

Education - $3,500 per year in educational funds (“Boost Budget”)

About Intellum: Intellum is an Atlanta-based SaaS company focused on corporate learning. We are the software engineers, developers and tech industry professionals who are helping our clients become more data savvy, applying machine learning techniques to significantly improve learning personalization, and developing monetization strategies that drive revenue with external audiences. We strive to live up to our company values of Simplicity, Honesty and Innovation every day and have been ranked as one of the Best Places to Work three years in a row by the Atlanta Business Chronicle. Our clients include organizations such as Cricket Wireless, Facebook, Google, Habitat for Humanity, and Randstad.

Hello! Meet Marta – the CMO at HolyWater. Marta, along with her team, makes products recognizable around the world! Together they monitor modern trends, analyze the market, and create eye-catching creatives customized for different advertising platforms.

Holy Water was founded more than 2 years ago. And during this time we have grown into a company of 70 people, and our products are used by more than 10 million users worldwide.

- We reached the number 1 place in the mobile app Lifestyle category in the United States, only two days after launching;

- We broke the Genesis Group record and received 120 000 downloads in one day, but believe us, we're just warming up;

- Within the Genesis Group, we're the first ones to reach the revenue of 1,000,000 $/month;

- And we achieved all that only nine months after launch with a team of 8 people;

- Nowadays, our apps have been downloaded by more than 10 million users.

In Holy Water, we value each team member's ideas and suggestions equally. Because that's what we all are: equals. Each member has the opportunity to offer an idea that can turn into a new feature or product.

Since we're always scaling up and growing and looking toward the future, we need a Community Manager to help us achieve our goals.

What you will do:

• Create social media strategy;
• Create and publish posts/content in social media daily;
• Reply to comments in social media;
• Make events for subscribers;
• Moderate subscribers activities;
• Share feedback of the users to product/marketing team.

Knowledge Requirements:

• Social Media Management;
• Copywriting;
• Content strategy/planning;
• Native level English;
• Instagram/TikTok/Facebook analytics;
• Moderation skills;
• Creativity;
• Communication;
•  Proactivity;
• Organization and planning.

You get brownie points for knowing:

• Photoshop;
• Figma;
• podcast/interviewing.

Our company is built on the ability to find the best people and create unique conditions for them:

Comfortable work environment and flexible work hours. Remote work possible as well!

An excellent office with a summer terrace, lounge zone, kitchen, and PlayStation located within a 5-minute walk from Tarasa Shevchenka metro station. There are many plants and a special ventilation system in our offices. We provide 20 days of paid vacation and flexible work hours.

Health care and Sport

We provide breakfasts, lunches, unlimited fruit, snacks, smoothies, and yogurts in the office. The office also has an in-house corporate doctor. We provide employees with health insurance. Free training for running, football, basketball, volleyball, and yoga with professional coaches is available to staff. Corporate discounts for gym membership and sponsorship for participation in sports competitions are also accessible.

Learning and Development

We have Business and Management Schools for company employees with Genesis executives as lecturers. We provide an online library and free English lessons as well as access to paid conferences, training, and seminars.

Genesis is an entrepreneurial ecosystem where every employee can make their ideas a reality. Almost all Genesis executives have grown within the company and started managing projects by the age of 22-27 years. We invest and encourage the initiatives of our employees. Currently, 70% of Genesis' revenue comes from projects that five years ago didn't even exist.

Join our team!

Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. 

We’re looking for a Director, Customer Success to develop and execute customer centric programs for Webflow’s Sales Managed Customers to drive retention, growth, and product adoption. You will be wearing many different hats: maximizing customer satisfaction, retention, and growth of existing accounts, while building processes and shaping the structure and engagement points of the Customer Success organization in the post-sales customer lifecycle.

About the role 

• Location: US remote
• Full Time

As a Director, Customer Success you’ll … 

• Create a predictable and repeatable motion to scale Customer Success operations sustainably while maximizing customer value realization
• Work closely with the VP of Sales to define the growth and hiring strategy for the customer success team that you will eventually manage
• Build, lead and optimize the entire Customer Success function at Webflow while partnering with our VP of Sales and Customer Success
• Produce qualitative and quantitative analysis of Customer Success performance metrics
• Maintain ownership of a portfolio of customers, developing new relationships while supporting existing teams to drive adoption, expansion and retention of Webflow throughout their organization
• Work with customers to understand their unique goals and business processes as well as provide expert knowledge of Webflow; nurture relationships with influential stakeholders and empower them to be Webflow champions
• Create, document and execute on all phases of the customer journey including: onboarding, website optimization review, executive business reviews, customer advisory board, and renewal touch points across different customer segments, Work collaboratively with the Marketing team to build customer case studies and resources to better support our customers
• Analyze customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities; proactively drive data-driven, account-focused campaigns to increase customer engagement and product adoption

That said, these responsibilities are just the start! At Webflow, we encourage you to contribute wherever your interests take you — and shape your role accordingly. And this isn’t just a philosophical bent: we actually give you 4 hours a week (10% of the work week) to pursue passion projects outside of your role responsibilities. 

You’ll thrive as a Director, Customer Success if you:

• Have a consultative approach; ability to navigate complex business needs and requirements
• Have experience leading and growing a team
• Have significant experience leading teams that are managing a book of high-value customer relationships in post-sales or deployment services, able to drive customer success and align within complex customer environments at executive and department levels
• Have significant experience partnering with technical stakeholders and customers
• Are a  self-motivated, proactive team player. You bias for action and work effectively in a highly ambiguous, ever-changing environment. 
• Are a driven, process-oriented person. You’re able to effectively balance competing priorities and make decisions that best support Webflow, the team, and the customer. 

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

At Webflow, we believe that what we’re doing doesn’t define our success — so we focus on our “why" and "how"

Our Mission:

To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.

Our Core Behaviors:

1. Earn customer trust
2. Get it done, do it right
3. Practice candor with care
4. Dream big, ship often

• We’ll pay you! This is a full-time, salaried position that includes equity
• We’ll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses 
• We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 
• We offer flexible parental leave 
• We provide remote employees with the equipment they need to create a great remote work environment 
• We will offer you the support you need to help you grow as an impactful Account Executive and a human being 

If you share our values and our enthusiasm for empowering the world, we’d love to review your application!

Note: You'll need valid U.S. work authorization to join us.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

Webflow requires all new employees to submit proof of their COVID-19 vaccination status as a condition of their employment.  As such, your failure to timely provide such information, upon Webflow's request, may result in the revocation of your offer or the termination of your employment with Webflow, as applicable.

At this time, Webflow does not require fully remote employees to be vaccinated against COVID-19.  However, you must be fully vaccinated against COVID-19 and provide proof of vaccination to work out of any Webflow office, visit an office, or attend any in person work events, including company off-sites, company sponsored social gatherings, and meetings.  As such, at this time, we will only consider iniduals who are fully vaccinated against COVID-19 for roles which require any in person work.  If, due to the nature of your role, you are at any time during your employment required to work in person, but you are not fully vaccinated against COVID-19, subject to applicable regulations, your employment may be terminated. 

We are committed to maintaining a safe and inclusive workplace, and our vaccination policy will evolve in response to the changing risks and regulations associated with COVID-19.

Denton, TX

Description

Do you enjoy talking to people?

Do you love challenges?

Are you excited to join an inspiring team?

JOIN OUR TEAM!

**Must be fluent in English & Spanish**

PAID TRAINING

OPPORTUNITY FOR DENTAL INSURANCE BENEFITS and GROWTH

Are you looking for a position that offers growth opportunities, merit increases, paid training, and a comfortable work environment? If so, fill out the job application and be prepared to be a part of a great team!

At Community Dental Partners, we believe that every child deserves to have a magical experience, and we carry that belief in everything we do. We take pride in designing a unique experience at each dental practice, and we are looking for special people who want to help support the dental practices in this mission.

Our Call Center Specialists work on the Confirmation, Sales, and Recare teams to ensure that the first interaction patients have is always magical. Our role in the Call Center is to reach out to existing/potential patients to provide information about Smile Magic's services, explain our treatment process, and gather all information needed for an appointment. Along with creating the appointment, we follow outlined processes to confirm appointments and assist patients with reminder follow-up.

Representatives:

• Ability to work in a fast-paced environment; the flexibility to handle multiple priorities while maintaining a high level of professionalism
• Provide excellent phone skills: clear, articulate communication to accurately describe our services to patients and collect information
• Provide a superior customer service experience through the phone
• Meet departmental goals for inbound and outbound calls
• Convert leads into appointments

Education and Experience

• High school diploma or equivalent
• Proficiency using the Google Suite of products
• Proficiency in relevant computer applications and call center systems
• Excellent typing skills
• Fluency in English & Spanish

Community Dental Partners is an Equal Opportunity and Affirmative Action Employer. Our committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job Type: Full-time

We believe that business growth starts with a fantastic product that people want to use. And with Publitas, we aim to create an exceptional experience for browsing shoppers by publishing engaging content online. We are on a mission to inspire people from all over the world (60M today) through a more sustainable discovery experience. We guide our customers, leading retailers such as Mattel, IKEA, Home Depot, Lenovo, and Williams Sonoma, through the print transition and provide the personalized service they deserve, which has earned us their trust and loyalty. As a result, we have more than 1900 passionate customers and advocates worldwide.

At Publitas we’re looking to add a customer-focused and experienced Customer Support Team Lead to provide leadership and direction to the Support team. You will drive customer satisfaction and help us deliver world class customer service!

Responsibilities:

• You will be responsible for overseeing a team of 3 customer service representatives working from various time zones.

• Manage, inspire and coach the customer support team striving to give our customers the best experience.

• Participate operationally in the team supporting with customer enquiries and case management.

• Serve as the primary escalation point for support questions or issues.

• Help define and manage Customer Support OKRs and KPI's that align with the wider company vision.

• Take ownership for team results, and provide daily leadership to achieve department targets. (Ensure Team SLA targets are met and that Customer Effort Survey scores remain high.)

• Facilitate team sessions and meetings.

• Analyze existing processes and ways of working, implement change where necessary, ensuring best in practice processes and procedures are adopted by the team.

• Monitor the caseload distribution and promote accountability within the team.

• Understand all processes and actively assist with ticket management whenever required.

• Knowing the product inside and out and being up to date with the product features and development.

• You are highly fluent in English both written and verbal.

• You have excellent communication and analytical skills.

• You are based in the EU time zone or prepared to work those business hours.

• Previous experience in Customer Support SaaS and leading teams of remote agents in different locations and time zones.

• Experience dealing with businesses (B2B) - Enterprise customers/accounts.

• Able to manage customer expectations based on different customer tiers.

• Able to manage escalations and have strong problem-solving skills.

• Experience in process review and improvement.

• Previous and proven experience communicating with customers (email and phone)

• Experience/background in 1st line technical support and troubleshooting.

• Familiarity with Google Analytics, knowing how to create a property and what it can track.

• The ability to work fully remote. Be autonomous and take ownership of your work.

Bonus:

• Fluency in either Dutch or Spanish.

• Has good understanding and knowledge of Customer Support SaaS KPI metrics to monitor team performance and capacity.

If you’ve been reading this far, chances are high you're a bit like us:

• You desire to do things better and to improve the world around you.

• You believe that results and impact matter more than hours spent.

• You’re self-driven, and you love the fact that Publitas operates through values & habits such as:

  • Honesty

  • Respect

  • Passion

  • Generosity

  • Excellence

  • Curiosity

• €29,200k - €56,650k gross salary per year.

• Twenty-five vacation days per year and your National Holidays off.

• A contract of indefinite duration.

• Work from anywhere you desire.

• A monthly shared office space/co-working allowance.

• A one-time home office setup stipend.

• A top-of-the-line MacBook.

• Monthly wellness allowance to stay healthy while working remotely.

• Annual retreats in some of the greatest cities in the world.

• Free books in Kindle and Audible store.

• We'll challenge and support you to get the most out of your potential through personal 1-1 sessions.

We promise to get rid of everything that stands in your way so you can create your best work. If this sounds like your kind of place, it’s time to get in touch.

Please feel free to contact our Recruitment team at [email protected] if you have any questions.

If you're obsessed with the feeling you get from knowing you helped startups to enterprise companies succeed, then please read on. We're recruiting for an experienced Solutions Engineer (SE) with relentless drive and the ability to thrive in a hyper growth FinTech startup. Solid's CSEs are ultimately responsible for the complete post-sales ongoing technical support of Solid customers to fully integrate our APIs and allow the customer to thrive on our platform. You will become a trusted advisor to our customers, deeply understanding their business, anticipating their needs, and helping them navigate challenges to success. CSEs work cross-functionally to ensure customers can realize value quickly and launch their products successfully on our FinTech platform.

Suresh Venkatraman, Head of Solution Engineering at Solid. Suresh has served in technical and leadership roles for 20+ years at startups and established companies such AT&T and Microsoft.

1. You provide timely and accurate technical support to customers through tickets, emails, and phone calls.

2. You're a Solid platform SME to support internal teams and customers.

3. Advise, and educate all customers on Solid's platform best practices and align business use cases to configuration and data needs.

4. Create knowledge articles for internal and external use to foster a positive self-help environment.

5. Triage customer technical issues, provide workarounds when possible, identify the root cause, and keep the customer informed on progress.

6. Identify potential issues with each product release and work with Product and Engineering teams to take timely and effective action to prevent problems.

7. Present and drive a consultative approach to technical support that is empathic, persuasive, and informative. 

8. You thrive on the urgency and importance of working with ambiguity and tight deadlines to achieve customer happiness while balancing competing priorities.

9. You are a Solid platform expert and skillfully consult and train customers in meetings, presentations, and documentation.

10. Advocate for the customer to internal stakeholders. You share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Solid platform experience.

• 3+ years of technical support experience at a complex API-heavy technology company, preferably at a fintech or financial services company with SaaS offerings. 

• Demonstrated success at a startup or in a high-growth environment.

• Detailed understanding of the fintech ecosystem and platform business model with a SaaS offering.

• Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses

• Deep understanding of internet technologies -- API Models, HTTP, JSON, cURL, Postman (or other request libraries)

• Understanding of financial services infrastructure, financial networks or payment processor structures

• Experience understanding Client / Server architecture and providing support for infrastructure services In depth understanding of API.

• Experience writing scripts in Python or similar languages is a plus.

• Triage and documentation of issues with hands-on experience with logging and monitoring tools / diagnosing issues

• High ownership and drive. You own your outcomes, are highly self-motivated, with an entrepreneurial mindset, and are driven to improve.

• Execution in ambiguity. You’re comfortable and thrive in fast-changing environments.

• Independent problem-solving. You have a pragmatic mindset and can make decisions with imperfect information.

• Ability to work effectively in a remote-first environment with team members distributed across the globe.

• Ability to quickly understand complex business requirements and craft tailored solutions

• Strong analytical skills and operating rigor

• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders

• Track record of managing large, complex projects and/or programs

• Experience handling demanding customers or situations and can demonstrate resolutions

• Willingness to tackle things on your own

• Low-ego, high self-awareness. You know your strengths and weaknesses and are hungry for feedback to grow.

• Time Zone: PST

Solid is a modern fintech infrastructure provider – a one-stop shop that offers a fully integrated and compliant suite of fintech services – think AWS for FinTech or simply FinTech-as-a-service!

On Solid's fully managed infrastructure, any company can quickly build and launch embedded fintech products such as bank accounts, crypto wallets, payments, and cards to their users. The company owns the experience and has little or no regulatory overhead. Integration is a light technical lift, a matter of calling modern APIs and a few lines of code, facilitating lightning-fast speed to market. 

Solid's clients include established FinTechs (such as Plate IQ and Paystand), SaaS leaders (such as Shifl and Everflow), and rapidly growing startups (such as Lumanu and Starlight). 

Deskpro is award winning helpdesk software that helps to bring better online customer service to millions of people.

Our helpdesk software platform allows organizations to consolidate all of their customer support channels (email, phone, live chat, social) into one place. Giving them the software tools needed to provide incredible customer support.

Our Technical Support Engineers help diagnose and solve technical issues by email, phone, and chat. They work with big enterprise customers who have sysadmins of their own, all the way down to single-user accounts with not-so-technical administrators. We aim to provide fast and accurate help whenever it's needed.

NOTE: Please only apply for this role if you are physically located in Australia and willing to work AEST, as the hours for the role are based around Sydney time zone (AEST) 10am - 7pm.

What will you be doing?

This is a varied customer-facing role. You'll be performing deep technical troubleshooting to help solve complex problems for our customers, such as helping customers install the software, manage testing of VM's and proposing improvements to the software as well as finding workarounds.

Also, working closely with our Customer Support team and other Technical Support engineers, you'll often work directly with our software engineers (e.g. reproducing issues, collecting technical information/diagnostics etc) to identify issues in our products and coordinate solutions with customers.

Requirements

• 3+ years experience in technical support (L3), preferably in product support.
• Located in Australia (UTC +9 to UTC +11)
• Strong written and verbal communication skills are required. You will interact with customers in different stages from pre-sales to potential crisis scenarios. Empathy for our customers and determination to fight in their corner is critical.
• Ability to learn how to support Deskpro’s technical elements (e.g installing software on servers, APIs, integrations, installers, data migration etc.).
• A love for problem solving, troubleshooting issues and a strong drive to learn new technologies.

Core competencies

• Linux web hosting sysadmin experience. You should know your tools very well (e.g. curl, dig, git, traceroute, grep, ssh).
• Strong familiarity with multiple Linux distributions, including Ubuntu and RHEL.
• Experience supporting Nginx, PHP and MySQL.
• Experience identifying and diagnosing issues from analysing logs, stack traces, browser development tools and HAR exports.
• Creative problem solving. Deskpro runs on-premise as well as in the cloud; sometimes you will be troubleshooting with incomplete information with no direct access to customer services.

Bonus Points

• Experience working with container technology (e.g. docker)
• Experience with cloud platforms (e.g. AWS, GCP)
• Experience with virtualization technologies (e.g. VMWare, Virtualbox, Hyper-V)
• Experience with other technology our app uses (SMTP/email, Active Directory, SAML, etc)
• Experience with Windows and Windows Server.

Benefits

• Competitive Salary $70k - $92k (AUD) + Share Options Package
• We are a friendly startup-team with in London, UK and a growing remote team.
• Up to 25 days holiday plus AUS National Public Holidays.
• A mixture of autonomy over your role and real responsibilities to the team and business.
• A 'home office' budget, computer, screens and desk set-up
• Personal budget for training and growth.
• A chance to be truly invested in a growing software company, with generous share options.
• For more information, you can visit our Careers page

Please only apply for this role if you are physically located in eastern Australia (UTC +9 to UTC +11)

Client Support Specialist

Client Services

Remote, United States

Description

The Client Support Specialist is responsible for answering incoming customer inquiries, solving customer issues and escalating cases to tier two teams or management when necessary. They handle cases related to at least ten major areas of the eMoney platform. They demonstrate a commitment to customer satisfaction and maintain high levels of call quality and professionalism. The Client Support Specialist consistently meets or exceeds the efficiency standards set forth by the company and displays ownership when handling customer requests.

Job Responsibilities

• Manages a large amount of inbound calls, emails or chats in a timely manner related to at least ten major areas, including expertise in one or more areas of core planning functionality
• Provides support to Client Support team members in one or more areas of expertise
• Identify customer needs, clarify information, research every issue and provide solutions
• Meet personal and team quantitative and qualitative targets
• Log all appropriate details of interactions in a comprehensible way
• Attends all trainings and completes all assignments to familiarize themselves with the eMoney platform and Client Support policies and procedures
• Answers service calls or emails of increasing complexity regarding eMoney applications as they progress through training, relying on resources when needed
• May review emails and processes administrative requests
• Competently answers questions and resolves customer issues
• Escalates complex issues to tier two teams when necessary
• Stays up to date on system releases, new features, bugs
• Maintain high levels of call quality and professionalism
• Meets efficiency standards set forth by the company

Requirements

• 1+ years of experience in a customer service/support role or relevant experience
• Familiar with at least two of the following five topics: investment planning, retirement planning, life insurance planning, education planning, estate planning
• Familiar with web applications
• Familiar with financial concepts and terms
• BS degree or relevant experience
• Bilingual in English and Spanish is a plus

Skills

• Excellent communication and interpersonal skills, including the ability to communicate effectively to both technical & non-technical audiences
• Ability to work independently and as part of a geographically dispersed team
• Must be self-motivated and know when to escalate or seek guidance
• Ability to manage multiple projects and tasks simultaneously
• Detail-oriented and able to accomplish a wide variety of tasks in a fast-paced environment
• Working knowledge of MS Office suite
• Strong interpersonal and verbal/written communication skills
• Strong organization skills and time management skills
• Customer focus and adaptability to different personality types

The salary range for this position is $42,000 – $63,000; commensurate salary to be determined based on skills, professional background and expertise. This position is also eligible, pursuant to applicable eMoney policies, for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid time off.

At eMoney Advisor, our mission is to help people talk about money. Founded in 2000, it’s the only wealth management system that offers transparency, security, mobile access, and superior organization. Our award-winning, web-based services and resources are designed to amplify advisors’ value to their clients. Today, we serve more than 96,000 financial professionals and support over 4.5 million end clients.

At eMoney, we create and nurture a culture that values ersity and inclusion, which enables our employees to thrive and do their best work. Different ideas, perspectives, and backgrounds inspire a stronger and more creative work environment that delivers better results.

eMoney is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

eMoney is office optional. eMoney requires all iniduals attending or working out of eMoney offices or visiting eMoney clients to be fully vaccinated against COVID-19. For positions that can only be performed at an eMoney office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. eMoney will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

• Point of contact for assigned customer portfolio, with accountability for customer engagement and retention

• Interface with customer leadership regularly, leading discussions navigating the relationship to support platform adoption and usage

• Deliver training, analytics, insights, and best practices to customer teams 

• Partner with customers to understand their business goals, competitive landscape, and build strategic engagements to demonstrate the value of our data and platform.

• Be a strategic expert on mobile insights, app store optimization, and much more! 

• Drive overall customer satisfaction to expand customer engagement and increase likelihood of retention and growth.

• Excellent ability to manage customer relationships, especially sensitive issues, and effectively problem solve

• 4+ years of experience in Customer Success management or client facing consulting or analyst positions; mobile app background is a plus

• Experience working for SaaS based companies

• Ability to apply innovative thinking to solve complex client challenges

• Strong ability to create, build and leverage relationships and effectively interface with executive-level client leadership

• Strong analytical skills - comfortable using Excel for data analysis

• Experience managing business strategy and plans to drive growth

• Excellent listening, presentation, and written and verbal communication skills

• Effective time management skills; ability to prioritize, delegate and meet deadlines

• BA/BS degree required

Remote, Anywhere in North America

levAR helps growing brands create genuine connections with their customers through interactive, immersive and personalized AR and 3D experiences. The levAR platform seamlessly and affordably delivers genuinely lifelike AR shopping experiences across sales and marketing channels—driving deeper engagement, increasing conversions and reducing returns.

All positions at levAR are fully remote.

As a Customer Success Specialist, you will work directly with our customers. You will be responsible for engaging with clients during onboarding – helping to provide a seamless experience from sales through go-live and throughout the customer cycle, both by providing support and helping retailers be successful using the levAR platform creatively for their business .

You will continuously test new 3D/AR marketing strategies while working closely with other members of the team. You will help to write the playbook for AR commerce and establish the best practices that our team will use for years to come.

• Work collaboratively to build levAR's onboarding program.
• Facilitate a seamless onboarding process from sales through go-live.
• Resolve customer issues as a liaison between our customers and the levAR Platform.
• Contribute to the levAR customer success playbook that provides retailers with best practices.
• Create and document operational processes to facilitate the work of our team in the future.

• 1 or more years of experience in customer-facing roles including sales or support
• Willingness to build technical skills both on and off the levAR platform 
• Strong written communication skills 
• Strong desire to contribute to building something new
• Excellent organizational and prioritization skills
• Demonstrated ability to think on your feet and thrive in ambiguous situations
• Tools Used: Google Suite, Hubspot, Jira, levAR Dashboard (don't worry we'll teach you).

• High growth startup - plenty of room for you to directly impact the company and grow your career
• Awesome team of hard working, passionate, and fun people who love solving problems and being creative
• Fully remote culture - work from home (or wherever!)
• Fun - We're passionate and enjoy what we do
• Competitive compensation and opportunity for equity
• Flexible paid time off 

Our Values

• We are customer obsessed, solutions oriented, boundary pushers. 
• We pride ourselves in being open minded, passionately creative, intensely collaborative, and respectfully opinionated. 
• We believe that work should be fun!

REMOTE – Customer Service Rep

Job Category: Contact Center

Requisition Number: REMOT001156

Full-Time

Locations

Remote

United States

Description

Hiring contact center agents from September through December

We offer different schedules, onsite in Richmond VA and Madison VA AND REMOTE opportunity!

$15/h + Commission and incentives offered all season!

Plow & Hearth is hiring seasonal associates who have a passion for providing an exceptional experience to our customers!

Seasonal Contact Center Agents are responsible for managing inbound sales and service calls and providing outstanding customer service of a professional level. In this role agents will be the voice of the Company. We are looking for agents who go above and beyond the Call and make every conversation count!

What You’ll Love:

• Being part of an innovation-driven organization that is growing and taking care of business through catalog, web orders and retail stores!
• Commission and incentives offered all season
• Work with talented and dedicated teams which live by our C.L.E.A.R values
• Generous employee perks, discounts and rewards!

What You’ll Do:

• Serve some of the best customers on the planet
• Supports the customer experience by accurately placing orders, and effectively answering inquiries regarding services, product availability, features and benefits, pricing, promotions, policies, procedures, refunds, replacements, returns and exchanges, etc.
• Remains flexible to changing communication types, volume and labor requirements.
• Supports the Contact Center values, mission, goals and objectives.
• Get your foot in the door for advanced opportunities; we promote from within
• Gain skills, knowledge, and enhance and build your resume at our best-in-class organization

What We’re Looking for:

• Customer Service or call center experience preferred
• Intermediate to advanced knowledge of Microsoft Office Suite
• Excellent verbal and written communication skills
• Excellent listening, interpersonal and organizational skills
• Exceptional attendance with flexible availability across all operational hours

Who We Are:

Founded as a small country store in 1980, Plow & Hearth has grown into a leading retailer of products for the home, hearth, yard, and garden. Over the past 40 years, Plow & Hearth has evolved into a multi-million dollar retailer whose products cover indoor and outdoor rooms, gardens, pets, personal comfort and care, safety and emergencies, weather instruments, storage solutions, and gifts. We attribute our success to these principles that include honesty, integrity and most importantly, our commitment to customer service.

We offer full-time day shift opportunities. Currently looking to fill various shifts. The responsibilities outlined in this position are a snapshot for the general duties of the position and are not exhaustive of all duties required for this position. Plow & Hearth is an equal opportunity employer.

• Facilitate frontline communications for high impact client requests, particularly from an overflow or escalation capacity where skills in conflict resolution would be leveraged

• Play key role in escalations for high severity issues impacting all clients

• Manage Support case queue, inclusive of monitoring escalation channels to action, oversee or delegate tasks accordingly, these include but are not limited to:

• After Hours messaging system

• Slack channels (general)

• Q4-Pingdom-alerts

• Help-Support

• Urgent-Help-Support

• Warroom

• Develop and update knowledge base articles as well as onboarding documentation to assist with process and client resolutions

• Identify team goals and proactively bring solutions on evaluating team progress

• Review and audit content workflows and processes to ensure content triage is occurring efficiently and effectively across Support Analysts

• Conduct one-on-ones with Support Analysts (at least monthly)

• Facilitate team status meetings (daily)

• Provide support to Manager in the investigation and managing of client retention and employee retention

• Coach direct reports through learning opportunities, goal setting initiatives, as well as career and performance-related discussions

• Oversee Support schedule (earnings, weekend and holiday coverage)

• Provide support to Manager by assisting with overflow tasks and projects

• Regular hours of work: 1:00 AM to 9:00 AM ET, however on a quarterly basis during our busy periods, the successful candidate must be flexible (Shifts will always be 8 hours and determined based on business needs).

• Minimum 1 to 2 years of demonstrated leadership and/or management experience

• Working knowledge of HTML and CSS

• Working knowledge of jQuery is a bonus!

• Solid organizational skills, including multitasking and time-management

• Prioritization, escalation and an appropriate sense of urgency...a must

• Strong client-facing and teamwork skills

• Strong communication skills

• Ability to remain calm under pressure

• Technical and Financial experience are a bonus!

• Experience working in a ticketing system and queue management

• Driven to expand knowledge and solve problems

Would you like to be part of a growing national healthcare solutions company? Are you looking to positively affect thousands of lives each day via health benefits?

Who are we?

Allied is a national healthcare solutions company that supports healthy workplace cultures.

What do we do?

We are problem-solvers, innovators, and collaborators. Our purpose is to work with employers to take care of their employees and their families each and every day – and it all starts with the Allied family.

So.. What's in it for you?

Allied supports an inclusive culture focused on developing employees to succeed, innovate & impact the community.

Here’s how we do it..

Training and Development: Allied offers tailored learning and development curriculums for all employees and a Learning Management Database with thousands of courses for professional and personal development.

Career Mobility: Growth opportunities are endless at Allied. In 2021 alone, one in five employees had a job change. 75% of these job changes were promotions!

Employee Engagement: We pride ourselves on employee engagement! With our recognition program, employees recognize their colleagues monthly or donate to charities with cash rewards. Allied has a dedicated committee planning monthly engagement activities to create endless opportunities to get to know your peers and destress in this new remote world.

Employee Feedback: We regularly survey our employees throughout the year to seek continuous feedback, ideas and suggestions on new initiatives.

Community Outreach: We have dedicated committees focused on fundraising efforts supporting our employees and their families, furthering education goals and providing for charitable organizations outside of Allied.

What will you be doing?

The Client Executive strategically drives all new ASO business development through inidual contribution. Overall accountability for the success of revenue growth, member growth and client retention.

ESSENTIAL FUNCTIONS

Cultivates strong, productive and influential relationships with brokers/consultants driving new business growth.

Effectively position Allied’s unique value proposition within the target market.

Manage complex negotiations; positions products, rate levels and expanded product portfolios to increase sales and maximize revenue.

As the book of business matures, the executive may manage the renewal processes. Collaborates with account management and underwriting for renewals on assigned book of business.

Provides effective presentations to Allied Benefit Systems constituents.

Educates key constituents on Allied Benefit Systems capabilities and effectively positions the value of Allied Benefit Systems solutions in the marketplace.

Positions products, rates, and stop loss and expanded product portfolios to increase sales and maximize revenue.

Develops and executes sales and growth strategy for products in assigned territory and book of business.

Assists in training activity as needed.

Represents Allied at civic and business functions to promote the image of the company. Collects information from prospective accounts to support collective intelligence.

Meets all product and selling skills training requirements.

Processes and prepares Requests For Proposals (RFPs) to send to underwriting and stop loss vendors.

Performs routine operational tasks associated with evaluating an RFP (e.g., disruption).

Client Facing: Provides support during open enrollments. Is capable of independently conducting open enrollment presentations and effectively disposition of member issues.

Provides routine account service.

Helps resolve routine problems (i.e., underwriting, reporting, billing, employer and member concerns, etc.) by working with the appropriate departments and the Account Manager to ensure resolution.

Other duties as assigned

SKILLS & ABILITIES

Intermediate experience with Word, Excel, Outlook, and Powerpoint

EXPERIENCE

10+ years of progressive and successful sales experience

EDUCATION

Bachelor’s degree preferred.

CERTIFICATIONS/LICENSES

Producers license preferred

PHYSICAL DEMANDS

Occasional lifting or bending.

WORK ENVIRONMENT:

Remote

Hiring is contingent upon successful completion of our background and drug screening process. Allied is a drug-free and tobacco-free workplace.

Diversity creates a healthier atmosphere: Allied is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

#LI-REMOTE #LI-DW1

Title: Director of Customer Support

Location: Remote

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

About the Role:

Clipboard Health is looking for a data-driven and creative Director of Customer Support to help our customers find even more value and play a critical role in the achievement of our retention and expansion goals. This inidual will create and implement processes to drive improvements in support agent productivity and quality, ensure team compliance with company policies, and be obsessed with improving customer satisfaction.

Responsibilities include:

• Manage a team of managers responsible for customer interactions, ensuring that our teams are meeting key performance indicators that deliver the best customer experience and productivity.
• Working closely with other departmental leaders, develop programs and processes for improving agent productivity, first response times, and resolution times.
• Analyze contact center metrics around agent performance and trends to identify improvement areas for the team.
• Track call and ticket drivers and help create ways to reduce those drivers through product enhancements, self-help tools, and proactive communication.
• Leverage cutting-edge technologies to drive a better customer support experience.

Beyond the basics, what will make you successful:

• Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You’re self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly.
• Extreme Curiosity: you ask “why” 3-5 times in a row for the same problem and are excited to tap into your inner archaeologist — digging and digging and not being satisfied until you truly understand the root cause.
• Excellent analytical thinker who can deliver actionable recommendations; analyze various communication channels and develop metrics to track success.
• Execution leader: Execute on the fundamentals, and act creatively to improve the customer experience.
• Comfortable with Experimenting: Use data-driven decision-making and sound business judgment to run tests and improve our customer experience.
• Action oriented: You can translate high-level goals into applicable plans.
• Ability to multitask, manage cases, and carry out meaningful projects with limited oversight.

Qualifications:

• 5+ years of direct management experience (you were a manager of managers), hiring, developing, and retaining top talent.
• 7+ years of customer support / success experience.
• Someone passionate and knowledgeable about customer experience and support, with a global mindset and empathy for our nurses and facilities.
• Proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a fast-moving and complex environment.
• Experience with help desk technologies (ie Zendesk).
• Bonus points if you have had experience with or an understanding of a labor marketplace business.

Benefits:

• Do great work that matters, in healthcare, for customers who could use your help.
• Zero commute. Work from wherever you are, globally (but on or around US Pacific Time hours).
• The sky’s the limit – build amazing things and move at the speed of your thinking.

Head of Customer Success

Remote- United States /

Revenue – Revenue Team /

Full Time

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QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem.

Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. QuickNode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The QuickNode team has over 90 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily.

We are a global remote first company HQ'd in Miami, Florida.

We are looking for a Head of Customer Success who can deliver value and impact to optimize the customer experience from onboarding, and adoption to retention and growth. This leader is a results-driven and experienced Head of Customer Success who will be responsible for leading a team of talented Success folks with the goal to accelerate growth and retain our most important customers.  

This inidual is passionate and motivated by the idea of selling a disruptive technology solution in the web3 space and implementing a success plan to retain and grow revenue long-term. Core responsibilities will include building a plan and team to drive an innovative approach of success and account management that becomes an extension of our product. Our ideal candidate will have a proven track record of success in the developer/ infrastructure space and is familiar with blockchain technologies.

What You'll Do

• Develop and design customer journeys and plans that support a customer's long-term growth with Quicknode 
• Build and mentor a team of Customer Success Managers & Technical Counterparts.
• Partner with Sales + Success teams on creating success plans for customers after the sale is complete.
• Work proactively with our customers to identify churn risks and growth opportunities. 
• Own the onboarding, adoption, retention, and growth strategy behind our most important customers. 
• Set up regular meetings with top customers to understand feedback and how we can continue to work closer with them long term. 
• Set inidual success targets with the success team.

What You'll Bring

• At least 3-5 years managing a Customer Success team. 
• Demonstrated experience leading CS teams in a SasS model or Enterprise software.
• Experience building teams at a seed/Series A and getting them to Series B/C/Exit.
• Exemplary communication skills, leadership skills, and analytical skills.
• Proven track record of CS success.
• Experience building success plans for different verticals of customers. 
• Experience partnering with other organizations such as sales, finance, and support to constantly support our customers with a focus on growth and retention.
• Ability to share the vision in a compelling fashion, understand and define requirements, design practical solutions, develop supporting. business cases and implement solutions for prospects and partners.

Bonus

• You have been part of an early/mid stage start-up before.
• You have experience in web3 or are passionate about learning more.

We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Apply for this job

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On the Omni Platform you set your own hours, earn up to $20 an hour & try something new. You'll be providing customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.You will interact with customers through phone and/or chat/email, helping them with anything they need!

Scheduling & Hours

GBA's providing service on the Omni platform choose their own schedule by self-scheduling in 30-minute or 1-hour blocks. You get to choose how when & how often you provide services. The more hours you work, the more you can make!As a 1099 contractor, write your own schedule (set your own hours)! Take control of your work by leaving the 9 to 5 & join the gig economy!You may have heard about other gigs, but we're different. How? It’s simple: We pay for available time! No more wasting time hoping you're busy enough to earn a living. Working on the Omni platform, you will ACTUALLY make up to $20/hour*! The more hours you work, the more you earn!

What You’ll Do

• Work from home, or any quiet place with a closed door

• Choosing when & how often you want to work

• Respond to chats, emails, and calls from customers

• Quickly help customers with good solutions

• Solve problems in a creative way

• Document details of calls & customer interactions in the appropriate systems

• Type and talk at the same time

• Navigate multiple systems, programs, and screens at the same time

Who You Are

• Great communication skills (verbal and written)

• Can type 20 WPM or more

• Solid computer skills, including typing and navigation

• Comfortable empathizing and remaining patient with difficult callers

*Earning Potential Projects will have varying earning potential, but all projects pay for time spent talking on the phone & assisting customers (unlike other gig companies - we pay you for available time!) You may also receive performance-based pay & other incentives (earnings depend on hours worked, project, type of support provided, etc).As a self-employed 1099 Independent Contractor providing work-from-home customer support services, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own income.

What’s Next If you want the flexibility and freedom to work for your life, instead of living to work, complete these steps & be sure to check your email & phone for regular communications from the Omni platform!

Accelerating the Web3 transformation journey

Blockchain application development is hard. Fewer than 1% of developers have experience with the technology but it is increasingly clear that everyone on the planet will be positively impacted in the coming years by the technology, as meaningful applications are built and adoption increases. As with all transformative technologies, developers play a foundational role in unlocking the benefits.

SettleMint makes blockchain application development easy for developers. We abstract away complexity so developers can devote their time and efforts on building game changing solutions for a better tomorrow. SettleMint is the leading high-performance low-code platform for blockchain development for enterprise and public sector. 

We are a venture funded global scale up clearing the path for blockchain application developers to succeed. We are growing fast with clients in financial services, retail, manufacturing and public institutions in Europe (Belgium), MEA (Dubai), India (Delhi) and APAC (Singapore) with additional openings foreseen in the months ahead. We work closely with our growing network of partners in all regions enabling them to quickly deliver solutions to their clients.

We are remote-first and put skills and cultural fit on the same level supporting both vertical and lateral career progression opportunities for top performing team members.

The role

You focus on delivering exceptional experiences to our customers by setting them up for success and drive adoption and engagement across the entire post-sale journey.

You are the biggest cheerleader of the company, actively engaging with our customers and cultivating customer championship through every step of their journey. You make sure they experience the value of our company and product from the moment you onboard them through their full life cycle. You are also the voice of the customer and responsible for communicating customer feedback and needs to the other teams in the company.

You will build a best-in-class customer success culture, putting your team in the best position to succeed. Your team is a cross-functional group of customer success managers, developer advocates, support engineers, and technical content creators.

We are growing rapidly, so we are looking for someone with proven experience in building post-sale experience and operations in a high growth business. Our main focus is on how you deliver results.

This role is for a long-term relationship, working remotely, becoming an integral part of an international team. You will be part of the product team and report directly to our CTO and co-founder. Since this is a remote role in an international environment, you need to be able to build a culture of trust and collaboration in the team across multiple offices and time zones.

Responsibilities

• Recruit, onboard and support the growth of a fantastic customer success team
• Co-drive the global partnership program by supporting our customers, mainly integration partners being IT consulting or development firms
• Implement processes for onboarding, training, and support. This involves training programs, product guidance, implementation assistance, and troubleshooting.
• Provide professional services and solution consulting to make sure customers are successful in the delivery of their projects.
• Develop success materials and innovative content and tools to support all the customer success processes
• Increase customer lifetime value through higher product adoption and customer happiness
• Drive new business through advocacy
• Maintain relationships with customers by attending trade shows, networking events, and other social functions where they can meet with industry leaders.
• Define, measure and report on customer success and health metrics
• Manage the day-to-day operations of the team
• Mentor, coach and perform regular 1:1 with the team to develop career plans and goals

What we are looking for

• 5 years experience in a senior leadership role in customer success/customer experience/customer service.
• 10 years experience in working across the post-sales experience from onboarding, training, implementation, account management, and support
• A service mindset with a passion for working with technical customers
• Ability to speak to technical customers in their language
• Knowledge and big love for blockchain. Active working experience in a blockchain or SaaS company in an enterprise context is a plus.
• People and mentoring skills come natural to you
• Great communication skills and fluent in English

What’s in it for you

• A fun team to be in with high standards and a culture of transparency, collaboration and excellence
• A fast growing team that is fired up and passionate about what we do because, well, it is bloody important
• We care about your growth and development and promote lateral and vertical career progression
• Global colleagues who are passionate, hardworking and smart, just like you
• Clear targets and clear rewards when you crush them