Title: Customer Service Representative

Location: United States – Remote – Full-Time

Job Description:

The Customer Service Representative is responsible for handling customer telephone calls, both incoming and out-going as well as communication through fax, email, and mail. Incumbent is responsible for establishing the means by which an account will be paid, recommending an available payment plan or discount to the caller, if applicable, as well as answering any concerns or questions regarding the patient’s bill and charges.

Responsibilities:

• Handle both inbound and Outbound phone calls
• Processing patient payments over-the-phone as appropriate.
• Reviewing accounts and answering any patient questions
• Handling patient account disputes
• Speaking with insurance companies
• Handling an escalated AR
• Identifying any trends that may be found with patient accounts
• Assisting with escalated calls on a peer to peer basis
• Research accounts for updated address information and correct accounts appropriately
• Responsible for an AR of aged-accounts with open patient balances greater than $1,000.00
• Identifying accounts that would qualify for collections
• Tracking accounts for consistent payments
• Identify those accounts that may qualify for bad-debt placements
• Handle other projects as needed

Qualifications:

• High school diploma/GED
• 1 year customer service experience

• Demonstrated effective verbal and written communication skills.
• Knowledge of medical billing processes/or health care billing guidelines is strongly preferred.

Benefits:

Integra Connect, LLC provides a comprehensive benefits plan.

• Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
• Paid Time Off
• 401k with employer match
• Paid Holidays and Floating Holiday

Clearbit is hiring a remote Customer Success Manager, Growth. This is a full-time position that can be done remotely anywhere in the United States.

Clearbit - Business intelligence APIs.

Please send your CV in English

🏖 Unlimited Paid Time off

🌍 Work 100% remote from anywhere

📍 Work hybrid from any of our offices (Malaga/Lisbon/Prague/Bratislava)

💲 Referral bonuses up to 5000EUR & Company stocks

How would you like to work for a global SaaS scale-up 🚀and a world-class product (Fastest Growing Product (#15) on G2)?

Founded in 2018, our fast-growing virtual phone platform has attracted millions of dollars in funding from investors across Europe. We are a remote-oriented, international team (30+ nationalities) with a mission to build (i) a modern phone suite that fundamentally improves how sales and support teams do their job and (ii) a business with a soul that people want to work, grow and partner with.

This is our story. 💫 Do you want to be a part of it?

About the role:

Whenever our clients have questions relating to our CloudTalk app, the Customer Support L1 team is the first point of contact between the client and our company. Our team wears this as a badge of honour. Representing the company proudly and maintaining a lasting relationship with clients, that's not for everyone! You will succeed in this role if you have a client-first mindset and enjoy working in a truly fast paced, international environment. This is an entry level role so don't worry, we'll teach you all you need to know.

What you will do:

• Provide technical support in CloudTalk app to existing and new clients ,
• Building and maintaining a great relationship with customers,
• Communicate with clients from various backgrounds, nationalities and cultures,
• Contribute to improving our technical documentation and knowledge base, troubleshooting the documentation for both internal purposes and clients,
• Represent CloudTalk proudly and professionally,
• Contribute to CloudTalk app’s continuous improvement.

Working hours are between 15:30-00:00 CET/8:30-17:00 CST every work day (Monday-Friday).

What we are looking for:

• You are willing to cover the afternoon shift working hours (15:30-00:00 CET/8:30-17:00 CST)
• 1-2 years experience at a similar position in SaaS industry
• Fluent in Spanish and English - required
• You are able to take ownership over your work
• You are proactive, not only reactive
• You enjoy problem solving and you'll take the extra step to help the client
• You are hungry for knowledge
• Critical thinking and ability to take a stand
• New technologies are close to your heart
• You are a professional that enjoys working with people, compassion and empathy are some of your top personality traits

Why you will love to be a CloudTalker:

🏖 Unlimited Paid Time off

Even more reasons you won't be able to resist us:

About CloudTalk:

CloudTalk is a modern, user-friendly, cloud-based telephony solution that has disrupted the stagnant $50 billion telephony industry. CloudTalk is beloved by customer support and sales teams all around the 🌎, as evidenced by our stellar reviews on Capterra, G2, TrustPilot, and GetApp. After all, where else could they save 2-3 minutes on every 📞 call, access 70+ advanced VoIP features, and integrate their favorite work tools (CRM, CMS, helpdesk, etc.)?

CloudTalk is the VoIP solution of choice for well-known organizations like Fujitsu, Mercedes, Oyo, Revolut, DHL, and the Ministry of Health of the Slovak Republic.

CloudTalk's erse 200+ person team represents over 33 nationalities and works remotely from Europe, Asia, and the Americas. Ready to join us?

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of middle and high schools in the U.S. We're looking for an experienced customer success manager (CSM) to structure and deliver success for a portion of our school and district customers, helping them set goals, maximize usage, and achieve desired outcomes for their students and teachers. You will be responsible for onboarding, renewing, and expanding customer accounts. 

In this role, you will:

• Manage a territory of district-level NoRedInk Premium customers, building and maintaining strong relationships with all levels of stakeholders
• Hit renewal and expansion quota by retaining accounts, expanding implementations, and cross-selling NoRedInk’s other Premium offerings when appropriate
• Set usage and success metrics in collaboration with our customers
• Monitor customer usage trends and optimize implementations to reach internal and external success goals
• Leverage successful implementations as case studies and models for deploying best practices for our customers
• Partner with the Sales team for expansion and new business opportunities
• Use Salesforce to track renewal and expansion opportunities and activities
• Exemplify NoRedInk’s mission and values in your day-to-day work

About You:

• You currently reside in Central or Eastern Time Zone
• You have 5+ years of meeting or exceeding quota in a closing sales and/or account management role in a SaaS company
• You have managed and renewed a minimum of five $50K+ district accounts
• You have a track record of building relationships with a variety of stakeholders that have resulted in measurable success
• You're excited to travel approximately 30 days per year (for customer visits and team/industry events)
• You have strong written and oral communications skills
• You have familiarity with business tools such as Salesforce and Google Sheets
• You’re organized, creative, and tenacious in making a difference for our customers
• You want to work at a mission-driven startup with a talented team

What NoRedInk Offers:

• A competitive salary and equity package in a high-growth, well-funded startup with massive traction
• Excellent health, vision, and dental benefits (U.S. Only)
• A remote-first culture that allows for flexible hours (We were big on remote before COVID!)
• A relaxed and flexible PTO policy and paid parental leave
• 401(k) (U.S. Only)
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Team retreats and events to connect with fun, talented coworkers
• Consistent modeling of our company’s core values
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk is an equal opportunity employer, and we’re committed to building a erse, equitable and inclusive workforce.

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and you are given permission by the Talent Acquisition team to work on a job opening.

Our job everyday is to protect the data and critical assets of businesses world-wide by discovering hidden vulnerabilities… before the bad guys do!

At CybelAngel, we see beyond perimeters to protect businesses from the most critical cybersecurity threats. Fortune 500 Global to mid-size companies world-wide, trust CybelAngel’s global team of approximately 200 team members to protect their businesses from digital threats. With a combination of advanced machine learning, cyber analysis expertise, and a powerful suite of software solutions, CybelAngel detects and resolves our clients potential threats, long before they can fall into the hands of cyber criminals.

Our capabilities expand every day to uncover new risks, detect more threats, protect more clients, and create new possibilities for our employees.

With offices in Boston, Paris, and London, CybelAngel’s global footprint allows for a thriving hybrid, office and remote-work environment. We are looking for exceptional ‘go-getters’ who share our ambitious vision, innovative culture, high commitment to ethics, and enthusiasm for being the best possible place to work!

Our values:

• Be Bold
• Be Curious
• Stronger Together

JOB DESCRIPTION

We’re looking for a talented technical support agent intern who takes pleasure in solving complex problems while interacting with customers. You should apply to this position if you are versatile, keen on new technologies, and you want to improve your skills under our supervision.

Technical Support Team

• A 5-person team made-up of one manager, one team leader, one support ops specialist and two support agents will provide you with a qualified and personalized training
• A rapid evolution to Tier-2 and Tier-3 ticket management, with highly specialized issues to handle, is a guarantee that you will not be bored down to handling Tier-1 tickets only

Your responsibilities

• Provide quality support to tickets created by customers, partners and inhouse users
• Investigate and escalate problems quickly
• Update self-service and internal knowledge base
• Assist Support team in its recurring tasks
• Collaborate with Analyst, Engineering, and Product teams to help improve our service

Requirements

Your preferred experience

Soft skills

• Excellent communication skills
• Curiosity
• Eagerness to learn
• Ability to challenge yourself

Hard skills

• Level of education: Bac +2 minimum
• Fluent in French and English (spoken and written)
• Technological background (ideally computer training)
• Knowledge of how web applications work

Bonus experience

• Coding experience or skills
• Help Center support or customer support training or experience
• Knowledge of how to use web browser’s debugging tools
• Knowledge of Zendesk

If you do not meet the requirements but you think you are a great fit, you are welcome to apply and explain why !

Benefits

Our Engineering Culture

🗃️ Small teams & short iterations

🤝 Culture of sharing, pair and mod programming, when it makes sense

👩‍🎨 Quality time dedicated to technical design

🧙‍♂️Half the software engineers have over 10 years of experience

🎒 Voyager Program to change team temporarily and discover how they work #becurious

✌️ Cooldown week dedicated to learning and experimenting

🤼 Whole team buildings each semester #strongertogether

🧠 Career path & trainings #bebold

📍 Remote options from everywhere in France (but you can come to our amazing office near Parc Monceau whenever you want, and it's paid by the company up to once a month)

Our Benefits

💰 Salary : 1200 euros a month

👊6-month internship contract (“convention de stage”) and possibility to extend to a permanent contract at the end

💛 Very friendly and benevolent atmosphere with parties (CEO is an ex-DJ), sport sessions, board games nights, music band…

👊🏻 DE&I group

🌍 Green team

🥓 Free English Courses

🏋🏾‍♀️ Class Pass credits for your gym sessions

90% of our People recommend CybelAngel

92% are happy with the work life balance at CybelAngel

Your hiring journey with us

• 30’ call with Pierre, Recruiter, to discuss about expectations from both ends
• 30’ call with Jaïs, Global Technical Support Manager, to discuss context and projects and to evaluate fit and tech skills
• 120’ call with Jaïs and Xavier, Technical Support Team Leader, to assess both your soft skills and hard skills

Airtm is looking to hire a Support Specialist to join their team. This is a full-time position that can be done remotely anywhere in Latin America.

ActivTrak is a cloud-based platform that provides productivity insights into how teams work, improving employee and customer experience, while also enabling better business outcomes. At ActivTrak, we recognize the powerful link between these two concepts and we're on a mission to understand it more every day. Alongside 9500+ paying customers, our team uses the platform internally to assess team and organizational performance, hone product features, develop best practices, streamline processes, invest in new innovations, and promote a culture of immediate feedback and transparency.

We are a fast-growing, agile company with a forward-thinking, inclusive culture. Our teams are encouraged to collaborate daily to solve challenges, create and champion new ideas, and execute initiatives that help global customers and their modern workforces succeed by working better together.

What you will do:

You are an experienced, dynamic Customer Success Management leader that will be responsible for developing, hiring and managing a team of inside CS employees to ensure that ActivTrak’s customers are achieving value from our technology.

Responsibilities:

• Set the overall vision and plan for the Customer Success team with focus on ActivTrak Platform product adoption, customer value realization and growth through retention, renewal and expansion.
• Define and continuously improve the ActivTrak customer journey. Create and drive programs to improve customer engagement and ensure best in class customer experience from implementation handoff through renewal.
• Be a thought leader by developing Customer Success & Renewals processes, best practices and initiatives to help customers achieve desired business outcomes, secure renewals and reduce churn.
• Monitor and report key metrics to measure the performance of the CS team and customer health – NRR, renewal rate, customer churn, product usage and adoption, NPS, ROI.
• Drive value for the customer by operating as the voice of the customer and provide internal feedback on how the Company can better serve customers.
• Work closely with the sales management to align on account strategies, renewal forecasting, coverage plans, and account opportunities/risks in order to meet and exceed renewal and retention targets.
• Collaborate cross functionally with Product, Marketing and Sales peer leaders to establish best practices, foster knowledge sharing & skills development across the organization and develop a companywide culture of Customer Success.
• Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
• Hire, motivate, mentor, and lead best in class Customer Success talent to achieve department & company OKRs
• Be willing to “roll up their sleeves” and get involved in projects.
• This role is focused on customer success management and subscription renewals and is not a technical support-related role.

Requirements

• 5 or more years of experience leading customer success managers, account managers for SaaS or subscription enterprise software company with a book of business in excess of $50M+
• Previous experience establishing an inside Customer Success function from scratch.
• Proven track record driving software adoption, renewals and expansion sales leveraging customer success best practices
• Ability to work cross-functionally to lead major transformation efforts.
• Possesses strong management presence and leadership and communication skills to inspire and motivate distributed teams across lines of business and geographies.
• Strong operational skills to drive organizational efficiencies
• Ability to adapt to and align with evolving business priorities
• Experience with data analytics platforms is a plus

Benefits

Work environment:

• Position is remote within US
• Minimal travel
• Limited physical demands

This is an incredible opportunity to embark on an exciting journey with a dynamic, VC-backed company. If you have a positive attitude towards urgency, risk, and challenges that comes with working in a startup environment, then you will be a great fit!

ActivTrak is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. #LI-REMOTE

TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.

What will you do?

As a Customer Service Representative, you will be the voice representing our insurance partner resolving major property damage claims which could be a result of flooding, fires or other natural disasters.

This role offers you the ability to build strong connections with your customers ensuring they are provided with the highest level of customer experience. To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success!

An overview of the role;

• Work a rotating roster between 8:30am - 6:06pm Monday - Friday
• 3-4 weeks full time paid training in the comfort of your own home
• Permanent full-time role available 
• You must be located within Melbourne to be successful in the role
• Healthy work/life balance
• Must have stable internet connect with appropriate home office set up
• Hybrid working - after your training, you would be require to attend our Burwood office once per fortnight. Flexibility may apply

How you will do it?

• Build authentic relationships with customers through end to end claims management, assessing each situation on an inidual basis
• Manage inbound calls and outbound calls to resolve enquires, and concerns related to property damage
• Liaise with suppliers and repairers to validate, assess and repair property insurance claims
• Accurately record detailed customer interactions and process account information
• Accurately manage customer expectations regarding their insurance and claim process

What About You?

• Passionate about customer service and helping others
• Confidence in taking ownership of calls to problem solve
• A high degree of patience and empathy for others in difficult situations
• Able to multi-task and manage time effectively without compromising service levels
• Team player, working collaboratively to exceed expectations
• Highly flexible and adaptable – welcomes change
• A love for learning new things
• Fully Vaccinated against COVID-19

TSA conducts pre-employment checks throughout the Recruitment process including police checks and two references checks. You may also be subject to further checks including credit checks, and working rights check. 

Why work with us?

• Work in a fun, friendly and supportive (virtual) team environment
• Rewards & Recognition including VIP tickets events, prizes, End of Year parties, Annual Ping Pong Tournament - and more!
• Career progression; work your way up and across the business

At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more. We take our responsibility to protect the health and well-being of our team and our community very seriously.

Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

• Customer Onboarding: Provide excellent experience for customers to get set and manage the implementation project on our end. Taker clients live to ensure successes

• Customer Success: Be the primary POC for our customers in all stages of implementation, scaling, product expansion. Create resources for customers to make using our product the best experience in the space. Run QBR for all current clients. Manage, resolve and escalate customer issues.

• Work cross-functionally: Ramp up and understand all the aspects of the product, understand the implementation, collect feedback from customers, provide feedback to Product, define processes for Customer success and support, work on customer KPIs with Analytics

• Ramp and learn all of Truv products. Collaborate with product and engineering teams

• On-board and guide customers to enable a seamless implementation experience

• Understand every aspect of the customer business and prioritize customer needs. Customize and configure initial solutions while empowering customers to be able to sustain continuous customization improvements after the engagement cycle

• Build & Sustain relationships with identified accounts by becoming trusted advisor to decision makers and executive buyers

• Identify critical customer challenges and advise better solutions. Setup pre-built integrations within our solutions' workplace apps portfolio

• Act as internal advocate for customers by providing client feedback

• Enable customer teams on Truv best practices and self-serve resources so they become increasingly self-sufficient

• Delivering, measuring, and communicating value realization for our customers, throughout the customer lifecycle

• 7-10 years in a customer-facing role is preferred. Solid experience in enterprise software implementation consulting or highly relatable functions.

• 5+ years of experience in a customer success role

• Proven ability to meet deadlines and drive results while juggling many priorities and under tight timeframe

• Highly organized, ability to multi-task, prioritize, and scale as a Inidual contributor for the first 6 months and ability to build a team

• Self-starter with a proven track record of driving customer success in SaaS companies and/or project management and driving adoption of technology within an organization

• Zealous about customer success and driving customer value

• Highly data-driven with a commitment to reporting on customer usage, adoption, support tickets, testimonials, and product feedback

• Strong presentation, excellent verbal and written communication skills

• Flexible, adaptable team player with strong interpersonal skills

• Bachelors in computer science or equivalent degree

• Go getter? Quick learner? Cross functional collaborator? Combination of it all - let's talk!

WOO Network is looking to hire a Client Success Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

• Customer Onboarding: Provide excellent experience for customers to get set and manage the implementation project on our end. Taker clients live to ensure successes

• Customer Success: Be the primary POC for our customers in all stages of implementation, scaling, product expansion. Create resources for customers to make using our product the best experience in the space. Run QBR for all current clients. Manage, resolve and escalate customer issues.

• Work cross-functionally: Ramp up and understand all the aspects of the product, understand the implementation, collect feedback from customers, provide feedback to Product, define processes for Customer success and support, work on customer KPIs with Analytics

• Ramp and learn all of Truv products. Collaborate with product and engineering teams

• On-board and guide customers to enable a seamless implementation experience

• Understand every aspect of the customer business and prioritize customer needs. Customize and configure initial solutions while empowering customers to be able to sustain continuous customization improvements after the engagement cycle

• Build & Sustain relationships with identified accounts by becoming trusted advisor to decision makers and executive buyers

• Identify critical customer challenges and advise better solutions. Setup pre-built integrations within our solutions' workplace apps portfolio

• Act as internal advocate for customers by providing client feedback

• Enable customer teams on Truv best practices and self-serve resources so they become increasingly self-sufficient

• Delivering, measuring, and communicating value realization for our customers, throughout the customer lifecycle

• 7-10 years in a customer-facing role is preferred. Solid experience in enterprise software implementation consulting or highly relatable functions

• 5+ years of experience in a implementation/ delivery or a customer success role

• Proven ability to meet deadlines and drive results while juggling many priorities and under tight timeframe

• Highly organized, ability to multi-task, prioritize, and scale as a Inidual contributor for the first 6 months and ability to build a team

• Self-starter with a proven track record of driving customer success in SaaS companies and/or project management and driving adoption of technology within an organization

• Zealous about customer success and driving customer value

• Highly data-driven with a commitment to reporting on customer usage, adoption, support tickets, testimonials, and product feedback

• Strong presentation, excellent verbal and written communication skills

• Flexible, adaptable team player with strong interpersonal skills

• Bachelors in computer science or equivalent degree

• Go getter? Quick learner? Cross functional collaborator? Combination of it all - let's talk!

is Germany's best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world's best machine translation system and made it available free of charge to everyone online. Over the next few years, we aim to make DeepL the world's leading language technology company.

Our goal is to overcome language barriers and bring cultures closer together.

What distinguishes us from other companies?

DeepL (formerly Linguee) was founded by developers and researchers. We focus on the development of new, exciting products, which is why we spend a lot of time actively researching the latest topics. We understand the challenges of developing new products and try to meet them with an agile and dynamic way of working. Our work culture is very open because we want our employees to feel comfortable. In our daily work we use modern technologies - not only to translate texts, but also to create the world's best dictionaries, and solve other language problems.

When we tell people about DeepL as an employer, reactions are overwhelmingly positive. Maybe it's because they have enjoyed our services, or maybe they just want to get on board with our quest to break down language barriers and facilitate communication.

Your Choice

We are always looking for outstanding employees! We currently offer remote work in Germany, the Netherlands, the UK and Poland. Whether you want to work from home in one of these countries or in our office in Cologne: The choice is yours. No matter what you choose, our way of working is designed to make you an integral part of the team.

We are growing very fast and gaining new customers every day. It is an exciting time! At the same time, our tasks, expenses, and accounts are growing. This is where your expertise comes in: with your experience and motivation, you can help to grow and transform our finance team. You will help manage the day-to-day requests to the finance team from customer support and other areas of the business. This will help to increase the finance team's ability to respond to all pressing issues in a timely and accurate manner.

Your responsibilities

• You will be responsible for being the main connection for all internal and external support requests for the finance team
• Assigning and processing incoming requests from the business teams appropriately and managing the pipeline of requests on a daily basis
• Supporting the billing and collections manager on outstanding customer accounts and following up with the customer, accounts team, and customer support team.
• Reviewing and approving employee expense reports and being the first point of contact for employee requests
• Updating and maintaining supplier and customer master data within our ERP systems
• You will support the finance team including the accounts payable and accounts receivable teams with daily business and ad-hoc requests

• A friendly, international and effective team with a lot of trust and very short decision-making processes
• Flat hierarchies and thus a lot of creative freedom
• Meaningful work: we tear down language barriers around the world and thus bring different cultures closer together
• Regular team events and get togethers
• A comfortable office in Amsterdam, London or Cologne or suitable equipment for your home office. We offer a lot of flexibility

About you

• A successfully completed business degree, e.g. in accounting, controlling, or comparable commercial training
• Solid experience in the relevant field, ideally at a software-as-a-service (SaaS) or technology company
• You are able to juggle multiple requests and tasks at one time
• You have demonstrably good IT skills and are confident in the use of common Microsoft Office applications; experience with ticketing systems (ie Jira) is a plus
• Fluent written and spoken English; German and other foreign languages are an advantage

We are looking forward to your application!

IO Global, the blockchain engineering company that created Cardano, is looking for an experienced Community Manager to join the Voltaire team. The future of cryptocurrency and blockchain technology depends on decentralized governance.

In the role you will help build the future of decentralized governance by coordinating meetings of top-level decision makers, managing processes, and documenting outcomes. You will be responsible for administering digital and blockchain-based collaboration tools for senior stakeholders. You will also collaborate with our product and research teams to improve these tools and processes.

You’ll act as an ambassador and champion for helping the community take ownership of Cardano to help create an environment that supports and nurtures a growing community of interest, while drawing in new audiences. This role requires a strong strategic and objective-driven mindset and the maturity to interface with senior stakeholders.

Your mission

• Coordinating governance including meetings of top-level decision makers, implementing procedures, and documenting vote outcomes
• Executing tactical community activity from welcoming new members, generating discussion, acting as facilitator, mediating issues etc.
• Administering digital and blockchain-based collaboration tools for senior stakeholders
• Supporting the improvement of processes for blockchain governance
• Coordinating inputs from stakeholders ranging from executives to engineers to end users
• Synthesizing data and research into actionable insights that can be easily communicated to a non-technical audience
• Monitoring activity and creating reports
• Work closely with wider team to support the governance process
• Support initiatives to promote IO Global brand within the community.

Requirements

Your expertise

• Minimum of five years’ experience in community and/or governance-related roles
• Some experience in ideation, innovation management and facilitation highly desirable
• Solid knowledge and understanding of community platforms/governance systems in crypto projects
• Understanding and experience of issue and crisis management
• Experienced and confident in data-driven approaches to community activity
• Excellent writing and language skills ( English)
• Good technical understanding (experience in blockchain and crypto technologies preferred)
• Experience in conflict resolution methodologies.

Benefits

Location

IOG is a distributed organization and therefore this is a remote position.

All Colleagues

• Flexible schedule
• Laptop reimbursement
• New starter package to buy hardware essentials (headphones, monitor, etc)
• Learning & Development Opportunities
• Competitive PTO and Sick Leave plan

US Employees

• Medical, Dental, and Vision benefits coverage through Anthem for the employee and dependents
• 401k
• Health Savings Account
• Life Insurance

UK Employees

• Monthly Health Stipend to use towards any wellness or medical coverage/service
• Pension

Bionic Advertising Systems is seeking a Customer Success Advocate to help customers to get the most value from Bionic’s software. This job is 100% remote – no office, no hybrid.

About the Company

Bionic is an established and profitable SaaS software company. Bionic customers are companies all over the world that buy advertising on behalf of themselves (marketers) or on the behalf of others (advertising agencies). Customers use Bionic because it helps them to improve the efficiency and effectiveness of their advertising campaigns. Customers love Bionic because it helps them to get their life back shifting their time from low-value “grunt work” to high-value strategic work.

About the Job

As a Customer Success Advocate, you will be working with customers to understand their business objectives, present solutions for success, and guide them on an ongoing basis. You will lead their onboarding experience including setup, training, and implementation assistance. As accounts mature, you will continue engagement, help them to expand solutions appropriate to their needs, and ensure their ongoing success.

Additionally, you will provide superior customer support to users by responding to customer issues and questions, troubleshooting, and following up with appropriate resolution or escalation as appropriate.

The Customer Success Team is also responsible for creating training materials and testing products. You will contribute to the development of learning content and participate in product testing.

The ideal candidate is a team player, curious, driven, a strong leader and communicator, with a combination of media planning/buying/selling experience, ability to work in a fast-paced environment, and a deep passion to help customers succeed.

Responsibilities

• Help customers solve problems and achieve progress through Bionic’s products and services.
• Help customers via email, chat, telephone, and video calls.
• Create help documentation and help videos.

• Maximize conversion rate from trial to customer through effective onboarding.
• Maximize customer retention rate through effective customer success management.
• Maximize revenue growth through effective onboarding and customer success management.
• Diligently record customer interactions in our CRM system.
• Stay up to date with industry needs, customer demands, and product enhancements to adapt processes to support changes.
• Represent the “voice of the Customer” in internal discussions - Listen, understand, document, and advocate customer requests, concerns, and other feedback.

Work Schedule: 40 hours per week first shift Monday through Friday. Periodic off-hours work to accommodate Customer schedules.

Location: 100% remote.

Travel: Periodic travel may be required for meetings, conferences, and training.

Compensation: Salary commensurate with experience. Base salary range $55,000 - $78,000 per year.

Requirements

• Bachelor’s degree or equivalent experience.
• More than 2 years of experience successfully delivering on the responsibilities mentioned above.
• Advertising industry experience a big plus.
• Media planning or buying experience a big plus.
• Excellent communication skills.
• Computer skills – Microsoft Office, customer relationship management systems, videoconferencing, and internet.
• HubSpot certification a big plus.
• A home office or office environment suitable for fulfilling job duties with high-speed internet.
• Authorized to work permanently in the United States (not temporarily).

Benefits

The ideal candidate is someone with strong interpersonal skills, a passion to help customers succeed, and looking to level up on their experience.

• Gain a variety of valuable work experiences in customer success management.
• Gain software experience by working in an enterprise-class software company.
• Gain advertising and marketing industry experience by helping customers to achieve their objectives.
• Gain startup experience by helping to deliver new products to market.
• Gain international experience by working with customers all over the world.
• Work with a team who will value and support your efforts.
• Work in anywhere in the United States – this job is 100% remote.

Benefits: Full-time employees are eligible for medical, dental, short-term disability, long-term disability, and life insurance benefits. Employer pays 80% of insurance premium. 401k with company match up to 4% of salary. Benefits are subject to change at employer’s discretion. Full-time employees receive paid vacation.

Electric vehicle sales are surging - over half of new cars sold as of 2030 globally are predicted to be electric. But one of the most challenging elements of owning an electric vehicle is its charging and that’s where we come in.

We set up in 2018 to make EV charging simple, green and low cost for drivers, to encourage EV adoption and reduce carbon emissions from transport. Core to our platform is a proprietary smart-charging algorithm, dynamically aligning charging with intermittent low-carbon electricity, reducing carbon emissions from grid electricity by as much as 70%. We've so far secured over 13 million USD in funding, have over 100k drivers using our app, and were named 'Best Energy Startup in the World' when we won the Free Electrons programme.

To achieve all of this, we gathered a great team bringing expertise from their previous roles at National Grid, Bulb, BBOX, Powervault, BCG, Starling, and more. We're now over 70 people working fully remotely across Europe and North America, and pride ourselves on our inclusive and collaborative culture.

We're aiming to have over a million drivers using our product, and we're looking for even more talented and passionate folk to join our mission. 

Following a number of major contract wins, we are looking for a Customer Success Advocate to support the delivery and execution of some of our residential EV charging programs. Reporting directly to the Head of Customer Success and working closely with the Head of North America and his team, you will support our utility and CCA partners across the US as they launch and grow residential EV charging programs that help EV drivers save money while delivering tangible grid and environmental benefits.

What will you be doing? 

• Helping our EV drivers enroll into managed charging programs programs, which involves connecting their vehicle or charger to ev.energy and verifying their account details and eligibility. This will require you to be able to liaise between the utilities, our project managers and the EV drivers themselves
• Troubleshooting and resolving any issues that our EV drivers face as they participate in these utility programs, related to charging, data collection and incentive administration
• Calculating and administering any financial incentives owed to EV drivers on behalf of utilities, which we sometimes payout via PayPal, Venmo or Amazon gift card
• Keeping our database of energy rates and prices up to date to make sign-up as simple as possible for our drivers
• Improving our Customer Success processes as part of an agile team to help us scale across the globe.

What are we looking for? 

• Prior experience in a customer-facing role
• The ability to translate what people are saying and what they really mean
• Excellent communication, able to clearly communicate to multiple audiences, via e-mail and on the phone
• The ability to manage your workload proactively and consistently hit deadlines
• A team player, supporting your colleagues when you have the capacity
• Have an understanding of the electric vehicle sector 
• Passion about decarbonization and the green future we’re creating!
• Be based in an East Coast US time zone

If you don’t meet all of the above job requirements, please apply anyway! We would love to hear from people from all backgrounds and may be able to tailor the role around your abilities and experience. We value applicants from non-traditional backgrounds, startup or tech experience is not a prerequisite.

How will we support you? 

• Fully-loaded benefits, including medical, dental, vision and life insurance and a 401(k) 
• 24 days of paid leave per year, plus public holidays
• A brand new Macbook loaded with all the tools and software you need to work effectively
• Everything you need to work remotely, investing in your home working setup or paying for access to a co-working space
• Funded access to conferences and professional development trainings
• Twice-yearly career review cycles to fast-track promotions and career growth within ev.energy
• Quarterly flights and accommodation for our "team weeks" across the world

We are an equal opportunity employer and value ersity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Drive more revenue from existing accounts by up-selling existing users and cross selling new groups / isions.

• Develop and/or expand relationships within customer base at all levels from inidual contributors to C-Suite.

• Ensure customer expectations and obligations are fulfilled and Customer is a positive net promoter of Icertis.

• Work closely and lead with internal teams: Professional Services, Engineering, Marketing, etc., to review customer issues, challenges, and success factors.

• Work closely with customer and product management to understand new requirements and upcoming product releases and new potential customer value opportunities.

• Understand the needs, requirements and/or pain points of the Customer and propose potential solutions.

• Be responsible for overall customer satisfaction for assigned accounts.

• 10+ years of successful enterprise software sales or account management experience at least 5 of which are in a SaaS selling environment.

• Must have sales aptitude, relationship building skills, and a consultative sales approach. Experience with Miller Heiman or other solution-selling methodology a plus.

• Ability to identify & create new sales opportunities and manage complex sales cycles.

• Ideal candidate will have prior experience selling Contract Lifecycle Management solutions.

• Experience in managing large Fortune 500 engagements.

• Ability to develop executive level (C-Level) relationships, and lead strategic initiatives with customer, and present Icertis value proposition to C-level executives.

• Experience in managing enterprise accounts, generating pipeline to grow wallet share at customers, and revenue forecasts.

• Excellent communication, negotiations and strategic thinking skills.

Now100 is committed to understanding our clients’ needs and providing solutions that not only meet but exceed their expectations. We match thoroughly vetted resources to contract, contract-to-hire, and permanent positions in all industries.

We are looking for an Account Executive/Client Partner for our organization here in Chicago, IL. Please find the position details below and let me know  your interest in this.

• Role: Account Executive (AE)/Client Partner
• Locations: Buckhead, GA, Dallas, TX, Chicago, IL – Remote allowed
• Position Type: Fulltime
• Company: Now100 Inc.
• This is a salary + unlimited commission role and is commensurate with experience.

Travel Requirement: Primarily this role is Remote. However, based on customer needs, Ideally will service their territory and neighboring states if the need arises.

Note: Looking for an Account executive/Client Service Executive with over 2- 5 years of IT Staffing/solutions experience. Preferred IT industry experience and great to have understanding about the Technology Market.

As an Account Executive, you will provide exceptional service to newly acquired clients while focusing on the expansion of your existing client base. Working closely with the client while collaborating with the delivery team. Strong skills related to communication, relationship building, organization, and being detail-oriented are keys to success. Your overall purpose is to create a meaningful relationship with the Client that drives engagement, sales, and overall success to both organizations.

You will be joining a dynamic team that values flexibility, fun, and inclusion. We believe in open communication, innovation, and working together. We provide you with all the tools needed for success, including leads, training, mentoring, and support.

Duties and Responsibilities

• Maintain regular communication with new clients to foster and maintain meaningful relationship and actively invest in customer success.
• Execute strategies, client communication touchpoints, and campaigns to exceed assigned goals.
• Conduct regular meetings Including demo of our 3 portfolio solutions. You will be working in concert with a team for the demos.
• Attend industry networking events, trade shows and other sales related initiatives.

Requirements:

• Strong written and oral communication skills.
• Assertive, highly motivated, organized, and detail oriented.
• Personable, problem-solver and team player.
• People-person who can effectively communicate via phone and e-mail, successfully overcome objections to secure meetings.
• A positive will-to-win attitude and a competitive spirit.

About Now100:

Part of 100 Holdings Group, Now100 is Headquartered in Atlanta, Georgia, Now100 offers the highest quality professionals and solutions to help clients with their complex technology needs. Now100 is committed to understanding our clients’ needs and providing solutions that not only meet but exceed their expectations.

All your information will be kept confidential according to EEO guidelines.

This is a remote position.

We are seeking a detail-oriented, enthusiastic inidual who loves to travel for our Remote Customer Representative opportunity! As a Remote Representative  you will be responsible for personalizing travel itineraries and booking travel for clients to destinations all over the world!

Job Summary:

As a Remote Customer Representative you will handle the research and booking process for clients, this can include airline, hotel accommodations, car rentals, event/ticket sales, and more.

ROLES & RESPONSIBILITIES:

• Research, Create, and Book exceptional itineraries for clients
• Review iniduals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
• Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
• Work alongside of other team members
• Review budgets, and plan trips according to clients’ budget constraints
• Create promotional materials
• Stay up to date on changes and travel restrictions within the industry
• Promptly respond to all travel inquires and effectively communicate with clients pre/post travel
• Handle issues that may arise during the bookings and/or travel for clients

REQUIREMENTS:

• Must be at least 18 years of age
• Must be fluent in English
• Must be able to effectively communicate with clients
• Must have a smartphone with internet access, laptop is highly recommended
• Previous customer service background is a plus, but not required

BENEFITS:

• Flexible Schedule
• Full Remote, Work From Home!
• Licensed & Bonded
• Personal Website
• E&O Insurance with Fraud Protection
• Daily Training Available

REQUIREMENTS: Must be at least 18 years of age Must be fluent in English Must be able to effectively communicate with clients Must have a smartphone with internet access, laptop is highly recommended Previous customer service background is a plus, but not required

High School Diploma or GED equivalent

0-1 year

Fleetio is hiring a remote Director of Customer Success. This is a full-time position that can be done remotely anywhere in the United States.

Fleetio - Modern fleet management software.

Customer Service Associate (Inbound)

REMOTE, USA

OPERATIONS – CENTRAL OPERATIONS

FULL TIME

REMOTE

About the Role

We’re looking for an experienced Customer Service Associate to support our Operations Management department. You’ll work alongside collaborative partners and dedicated achievers in the field. You’ll utilize your customer service, phone and messaging etiquette skills to provide solutions to all patient and customer inquiries

You’re excited about this opportunity because…

• With our internal tools, you’ll be responding to all customer inquiries and providing the most adequate resolution for them
• You’ll assist with reviewing problem orders that have been escalated by customers to devise a better solution
• You’ll be interacting with patient inquiries on prescription claims, status of order, shipping location
• You’re able to maintain a positive, empathetic and professional attitude toward customers at all times
• You’ll be responding to telephone calls from customers/insurance/patients etc, routing them, if needed, to the appropriate department
• You’ll work collaboratively with other team members to ensure smooth workflow in all departments to provide support when needed

We’re Excited about you because…

• You have a High School Diploma or GED Equivalent
• You possess phone etiquette skills in order to provide excellent customer service
• You have 1+ year of Customer Service experience (Healthcare experience preferred)
• You’re able to communicate effectively with coworkers, patients, and customers
• You’re detail oriented: accuracy is essential to our operations!
• You’re collaborative and enjoy working with your team to develop professional relationships
• You are self driven and have experience working with complex systems in a remote work environment!
• You’re able to work a flexible schedule that may include holidays/weekends
• You’re adaptable to change in a high paced environment
• Preferred: Experience with pharmacy related Customer Service

About Truepill

• • At Truepill, we power the future of consumer healthcare. We started in 2016 with a vision to modernize healthcare, but we didn’t stop there. We connect telehealth, diagnostic, and pharmacy infrastructure to create innovative solutions for leading companies, enabling our partners to deliver convenient and accessible care. We provide the building blocks needed to launch and scale world-class healthcare experiences.
  • With over 10 million prescriptions shipped and millions of patients served, we work with many of the world’s largest healthcare organizations – including payers, providers, life sciences companies, consumer health brands, and government agencies. And with new partners continually joining our mission, we aim to further shape the future of healthcare – one patient at a time.
  • Come join us. Let’s build something great together.

Diversity, Equity, & Inclusion

• • Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an inidual with a disability, or other applicable legally protected characteristics.

About Us 

At Devex, our vision is to do more good for more people in the global development / international aid community. We’re a media platform that connects 1+ million development professionals with news, jobs, content series, events, and funding information.

About You

Do you love to help people solve problems and find the answers they’re looking for? Do you have experience in customer support? Are you excited to be a part of a global, mission-driven company that has an open, teamwork-focused culture? Read on.

You're an empathetic listener, excellent writer, and problem solver. You thrive in an environment with repetitive tasks and where you own work. You also strive to understand your customers’ needs first and then find the right solution. You don’t shy away from difficult conversations. They energize you. Does this sound like you? If you just said "yes," keep reading...

What you'll do here

If you've read this far, we know that you want to know more. What will you do as the Member Support Associate?

• Respond to member queries in a timely and accurate way, via phone, email or chat

• Identify member issues and find the right solution for them

• Create clear, engaging documentation for our Member Help Center

• Work with the product team to build tools that will increase the efficiency and quality of support we offer our members

• Collect and provide member feedback on our products and services

• Collaborate with the team in streamlining automated workflows

• Analyze and report on identified trends affecting members and site users, and give recommended solutions

• Manage and use specific project management tools

Required Qualifications

Here are the basic requirements we're looking for in the role…

• Customer support experience

• Fluent or native level of English

• Bachelor’s degree from a recognized university 

Nice-to-haves

Besides the basics, here’s what we’d love to see you have experience in…

• Familiarity with the global development sector

• Zendesk, or a similar helpdesk tool

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Ready to get started? Apply now!

Benefits for Full-time Employee

• 10 Vacation Days

• 10 Personal Days Off

• 2 YAY Days

• Generous Maternity/ Paternity Leaves

• Non-taxable allowances (e.g. Rice, Medical, Laundry, Clothing)

• HMO Coverage for employee and qualified dependent(s)

• Paid Holidays

• Devex Summer Break

• Devex Christmas Break

• Work from home options

• Corporate Reimbursement

*All applicants must reside and perform this job in Arizona*

The role of Virtual Call Center Survey Agents is to perform outbound surveys with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.

Come Join Our Fun Team

• Base wage of $13.25/hr.
• Flexible part-time personalize schedules within company operating hours
• We will train the right candidate

Requirements:

• You must currently reside in Arizona
• Ability to handle difficult calls in a professional manner
• You must be able to work within the hours of 3PM-11PM (Mountain)
• Ability to read and speak clearly
• Must be 18 years or older
• You must be able to provide your own equipment (computer, headset with microphone, smart phone). For more information see details below
• Have a dedicated, quiet working space that is free of distractions to conduct business

Equipment Requirements

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other recommended requirements for this position:

• Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS
• 8 GB of RAM
• Quad Core Processor
• Most recently updated version of Chrome browser
• Ability to download software to the computer
• A personal email address capable of receiving files
• 10 Mbps download internet access speed
• Direct plug in wired access to the data connection
• Direct plug in access for power for computer or laptop
• USB or other WIRED headset with mic (No Bluetooth)
• Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection

You may have success using a computer with different components, but the above list is what we have tested and verified will work best.

Join the Dynata team today!

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the ersity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity

Knack is hiring a remote Customer Onboarding Representative. This is a full-time position that can be done remotely anywhere in the United States.

Knack - Online database software made easy.

At Krisp, we build products to enhance professional and effective communication for everyone. Krisp mutes background noise bi-directionally during calls, becoming a virtual microphone and speaker within Windows, Mac OS. Our team is defining the future for remote employees' communication. Krisp is an award winning product, loved throughout the world.

• Webby Awards in Productivity and Collaboration 2021
• Gartner Cool Vendor 2020
• TIME 100 Best Inventions 2020
• Forbes Cloud 100 Rising Star 2020
• Forbes AI 50 most promising AI startup 2020
• Product of the Year on Product Hunt 2018

The Role:

As a Customer Care Specialist, you will be responsible for helping our customers to get the best out of the company products and putting effort to ensure every issue of the Customer is positively solved.

What You'll Do:

• Manage large amounts of incoming Customer care requests
• Build sustainable relationships and trust with customers through open and interactive communication
• Interact with Customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Determine Customer issues by evaluating and analyzing Customer requests. Handle Customer complaints, research required information using available resources and provide appropriate solutions and alternatives within the time limits
• Follow up to ensure resolution by providing accurate, valid and complete information
• Follow standard processes and procedures
• Identify, prioritize and escalate (as needed) Customer issues
• Stay current with company products, services, changes and updates
• Take the extra mile to engage customers
• Readiness to work on side projects related to customers feedback/satisfaction.

What We’re Looking For:

• Customer support experience for at least two years, customer support experience in IT is a plus
• Excellent English
• Strong communication skills
• Tech savviness 
• An upbeat and positive attitude, with the ability to work both in a team environment and independently
• Detail-oriented with the ability to multitask, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters
• Willingness to cooperate with others and work for the greater good
• Ability to work at night and during weekends.

Benefits at Krisp:

• Stock options
• Learning and development assistance
• Health, dental and vision insurance
• Paid Time Off
• Paid Parental Leave
• Maternity Leave Top-up
• Gym reimbursement
• Referral bonus program

All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We do not tolerate discrimination or harassment of any kind. All employees and contractors of Krisp treat each other with respect and empathy.

All your information will be kept confidential according to EEO guidelines.

PLEASE NOTE: This position is being offered as a six (6) month contract with the opportunity to become full time for the right candidate. This is a part time position working between 20-30 hours per week.

About The Role:

Voldex is seeking an Contract Influencer Relations Associate to help foster business relationships with creators on the Roblox platform. This entry-level position will work closely with Voldex’s marketing team to define, implement, and track the success of Influencer campaigns and build lasting, mutually-beneficial relationships with creators. 

If you’re someone who is knowledgeable about (or interested in) game streaming, content creation, and social media we would love to hear from you!

What You'll Do:

• Develop, nurture and maintain brand partnerships with influencers and affiliates

• Discover and vet up-and-coming Influencers for potential Voldex brand partnerships

• Suggest, implement and track key performance indicators (KPIs) with the help of the Voldex Marketing team

• Monitor social media channels for community sentiment and campaign efficacy

• Monitor partnered Influencers to ensure campaigns meet Voldex brand standards

• Represent Voldex as as a liaison and resource for Influencers

• Manage rate negotiations, striving for true “win-win” business opportunities 

• Stay apprised of industry best practices and emerging trends

What You Bring to the Team:

• College/University Graduate

• You are well-acquainted with the game streaming or content creation worlds–Twitch, YouTube, TikTok, etc

• Working knowledge of Discord (maybe you even have or moderate a server of your own)

• Ability to set and meet deadlines for yourself and others

• Strong communication and presentation skills

Bonus Points for:

• Prior experience managing a budget and tracking expenses

• Knowledge of the Roblox platform and popular creators on it

What We Offer You:

💰Competitive salary

⛳️ Retirement benefits  - depending on the country, there's company contribution!

🩺 Medical, dental, and vision benefits - depending on the country, there's additional benefits (Life, ADD, EAP)

🏖 20 days of PTO + Federal / Bank Holidays

⏱ Flexible working hours

🌎 100% Remote; we have always been remote and will remain that way

🎮 In person get togethers, virtual company-wide game nights, Robux and so much more!

🎉 Work with awesome people and impact millions of daily players

This is a remote opportunity!

Hours: Monday through Friday from 8:00 a.m. to 5:00 p.m. EST

Job Description:

The Customer Service Representatives primary duties are:

• Respond to Customer inquiries and requests for information, and provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies and procedures.
• Access internal and client systems, interpret screens, update screens and enter contact notes in automated systems.
• Communicate with client staff as required and forward Case and Customer information when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides.
• Accurately respond to inquiries with a high degree of respect in a professional and courteous manner.

Minimum Qualifications:

• CSRs shall have at least one (1) year of Customer service experience.
• A high school diploma or GED is required. Associates Degree or Degree in progress preferred.
• Applicants will be screened for diction, grammar, voice quality and articulation, proficiency with computer and Customer service skills and experience.

Preferred Skills/Experience:

• Ability to navigate in up to seven separate systems and up to three systems simultaneously.
• Ability to navigate and update systems in Windows.
• Ability to convey information and direction for multiple programs during a single interaction.
• Previous experience as a customer service representative in a call center.

Professional Skills:

• Strong verbal, interpersonal and written communication skills
• Team player with the ability to work in a fast-paced environment
• Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude
• Ability to be flexible to handle multiple priorities and to work limited overtime as necessary

Customer Support Representative | Remote

• South Jordan, UT, USA
• Employees can work remotely
• Full-time

Company Description

HireVue is the talent experience leader accelerating the way organizations discover, engage, assess, and hire the best talent. Automating recruiter activities, HireVue connects companies and candidates anytime, anywhere. HireVue’s text-enabled end-to-end talent experience platform includes video interviewing, assessments and conversational AI. HireVue has hosted more than 30 million video interviews and 200 million chat-based candidate engagements for over 800 pioneering customers around the globe.

We are relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates, and we embrace this same focus of fair and objective hiring when we hire for our own team, striving to build a erse and inclusive culture based on a foundation of respect and inclusion.

Job Description

Full Time | Must be located in the US | Must be willing to work in the Mountain Time Zone | Starting Hourly rate from $17.50

This is an early career professional role with potential to grow within the business. As such, we have this role posted continuously, and will be interviewing and hiring on an as-needed bases.

Who are we looking for?

The award-winning HireVue Customer Support Team provides innovative and customer-obsessed service through phone, chat, and email, enabling our clients to build awesome teams and their interviewing candidates to get awesome jobs.

The role of the Customer Support Specialist is to be the front-line of the HireVue experience for interviewing candidates and customers alike. Customer Support Specialists exhibit a passion for providing the best possible customer experience through each interaction and strive to always be improving. Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession.

What will you be doing?

• Be an expert in the HireVue platform and help our customers and their candidates understand the value of our technology
• Document and manage your cases for each Support interaction you have
• Recognize, document, and alert leadership of trends in contacts and ongoing issues
• Identify and communicate support process and product improvements
• Delight each of your contacts with positive and encouraging interactions

Qualifications

• Excellent interpersonal communication skills
• Positive attitude and drive to always be improving
• Expert reading and writing skills
• Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
• 2+ years experience in a customer service role; experience in a technical support role is a plus
• Strong problem solving skills and ability to be resourceful
• Flexible schedule (we provide 24/7 customer support)
• Requires US Citizenship to work in this position

Additional Information

HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.All your information will be kept confidential according to EEO guidelines.

Per US Federal Contractor Mandate HireVue requires that all employees are vaccinated against COVID-19 and are able to demonstrate proof of this vaccination as a condition of employment, subject to exemptions permitted by law.

Here are some of the states where HireVue is currently hiring:

AL, AZ, CA, FL, GA, IA, ID, IL, IN, LA, MI, MN, MO, MS, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, WA, WI.

Start Date: Beginning of December

This role will initially be covering maternity leave for a period of 7-8 months, with the possibility of transitioning to a full time role.

Moodle with us!

We're the world's most popular learning platform and we’re on a mission to empower educators to improve our world.

Due to some exciting company growth, we need some more support in our small but growing customer support team. This role will initially be mainly embedded within our MoodleCloud team but will also spend periods paired with additional products and services in order to build up a greater breadth and depth of product and company knowledge and experience. As well as working support tickets, this position will also play a key role in improving support processes and documentation and as well as engaging in occasional project work to improve the customer experience.

Find out about your new workplace...

Moodle builds and maintains an open source learning management system, with over 100,000 registered sites and 300 million users worldwide. We’re growing rapidly, with the recent introduction of exciting new products to help us become an even bigger contributor to the world of education technology.

We’ve built a passionate team of hard-working and driven people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!).

Find out more about us on our website.

What your new job can look like…

With the pace of Moodle, no two days will ever be the same! But most days will involve a mix of:

Assisting MoodleCloud customers with tier 1 and eventually tier 2 product questions and account management

Escalating tier 3 support requests to the engineering team

Assisting prospects trying out MoodleCloud with plan, pricing and product information

Assisting other Moodle products and services with tier 1 support as part of your development

Maintaining and improving support processes and documentation used by team members and users

Working closely with other MoodleCloud team members (Support, Engineering and Product)

Engaging in some project work and Voice of Customer initiatives to help improve Moodle´s support processes, systems and documentation

Requirements

We'd love to meet you…

Especially if you can talk to us about your:

• Experience in a ticket-based Customer Support role
• Experience with software ticketing and CRM tools
• Experience writing and maintaining internal process documentation
• Experience writing and maintaining customer-facing process documentation
• Flexibility to occasionally work within erse timezones
• C2 Advanced written and spoken level of English & Spanish
• (desirable) Experience with Moodle products or services
• (desirable) Experience in a working from home role
• (desirable) Experience supporting a web-based software product
• (desirable) Experience using customer billing and invoicing software

** This role can be based anywhere in Argentina or Chile.

Benefits

What's in it for you?

We’ve already talked about the importance we place on achieving our mission to empower educators to improve our world, our passion for our values and some of the cool things we are doing as a company.

So what about this?!

• A light-hearted, fun, irreverent and eclectic team of professionals
• A truly flexible working environment where you can work from home anytime
• A learning environment where you have your own learning and development budget
• An opportunity for learning on the job and upskilling
• The knowledge you are helping millions of people reach their goals
• We don’t believe in formal dress codes, bring your full self to work in your own style
• Plus, we’ll provide you with a competitive salary

Does all this sound good? If yes…

Click on the following link to apply

Add your resume and anything else you'd like to add… in English, please

Press send.

Moodle is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: Moodle is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Moodle are based on business needs, job requirements and inidual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Moodle will not tolerate discrimination or harassment based on any of these characteristics. Moodle encourages applicants of all ages.

As the Director of Community Growth, lead the company’s field marketing strategy to support the company’s aggressive growth plans and create a competitive advantage within the various market segments.

Requirements

Plan and implement company presence at local events, trade shows, campsites, and other physical locations where the field marketing team can meet RV owners in collaborating with marketing, operations, and product teams. Own the outbound strategy to deliver on growth, efficiencies, cost, quality, and capacity.

Responsibilities:

• Strategic planning, goal setting, and directing the field marketing of the company to support key goals of RV owner growth source, select, negotiate, and manage relationships with event and location partners.
• Synthesize and prioritize the needs of RV owners and the internal teams that work with them. Initiate and lead market research to determine what problems should be solved, for whom, how, and why it matters
• Improve core processes, partnerships, internal tooling, and training for field marketing employees.
• Help evolve the playbook for market expansion and execute against it
• Cultivate and provide opportunities for rising talent within the organization
• Supervise two advertising and promotions managers

Educational and Experience Requirements: Bachelor's degree in marketing, business or a related field and two years’ experience as a marketing or sales manager or alternatively no degree and six years’ experience as a marketing or sales manager

Skill Set Required:

• Developing advanced targeting techniques through creative use of data insights to identify high value new customer groups.
• Creating channel by channel sales and revenue goals with clear deliverables across multi-year initiatives.
• Building sales and retention teams from the ground up.

Work Address: 1801 E Cesar Chavez Street, Austin, TX 78702. Position may be 100% remote anywhere in the United States.

Do you have a passion for the blockchain community? Do you want to work with one of the fastest growing blockchain companies in the United States? Ikigai Technologies is looking for a motivated, enthusiastic, and driven Community Manager who is hungry to partner with a dynamic team in growing our followers across various social media platforms. 

As a key member of the business team, you will work directly with our COO to build out strategies to grow our brand awareness and engage our followers. You will be expected to engage various audiences, problem solve creatively, develop deep relationships with community groups, and drive results.

Who is Ikigai Technologies? Ikigai Technologies is a fast-growing startup that helps others “find their Ikigai” through technology. We work with industry leaders such as IOG (Cardano) and Fluree to deliver products and services that make creating dApps more accessible to everyday people. 

Our ideal candidate would be a scrappy self-starting inidual that has a good understanding of various social media platforms, and is used to interacting quickly with people across various platforms. 

• Develop, plan and implement community management strategies.
• Organize various community building initiatives to cultivate and grow followings.
• Develop and maintain the Discord community master calendar with daily updates, agenda, events, and ensure activation is aligned across all channels and key stakeholders.
• Search, identify and establish collaborative relationships with potential influencers and opinion leaders and align seeding tactics with partners to maximize engagement KPIs.
• Communicate and collaborate with internal stakeholders to share insights on community engagement and marketing efforts. Share complaints, suggestions, comments (positive or negative) coming from fans in all digital channels to continuously improve engagement.
• Define measurable engagement KPIs and prepare weekly performance reports and suggest tactics to improve engagement.
• Keep up-to-date with the latest trends in community platforms, social media and technologies to strategize and adjust community engagement tactics accordingly in a swift manner.

• 3-5 years experience in community management, marketing, or social media management.
• Have been in the crypto space and/or NFT marketing for at least 12 months.
• A degree in communication, English, journalism, marketing or related field.
• Experience planning and leading community initiatives for marketing campaigns (such as, building an online forum, launching an ambassador program, online live events).
• Proven success in building and managing a Discord community.
• Good understanding of engagement KPIs and analytical skills.
• Detail-oriented, excellent follow through, ability to multitask, manage projects and workflow.
• A good team player with excellent verbal communication skills, writing skills, interpersonal and presentations skills.
• Ability to multitask and meet deadlines.
• Motivated, self-starter, independent problem-solver and resourceful.

Bonus points for:

• Prior exposure to digital art and/or collectibles.
• An NFT collector yourself.
• Prior experience in developing and managing gamified community engagement strategies.

Moving into an emerging industry can be scary, that's why we are dedicated to being flexible and lowering risk for talented iniduals. We left our jobs to escape enterprise culture and what we can only call the moral failings of Big Tech. Now, we work on empowering others to pursue their ikigai.

Our projects are built from the bottom up. We believe engineers are best suited to drive innovation and shape release goals. At the end of the day, you'll work on projects you can take pride in and develop open source code in a passionate, collaborative environment.

Working with us, you have the opportunity to work on exciting new technologies and products that push the envelope of research and development. We believe you shouldn't have to compromise in pay, ethics, or time (crunching) to work with people you enjoy and products you love. In short, you'll build all those great ideas you had but couldn't get your ex-employer to understand.

• 100% fully remote role
• Flexible working hours
• Unlimited PTO / sick leave with an annual 2 week minimum
• Health insurance for US-based employees (Medical/dental/vision)

Title: Customer Support Associate

Location: United States (Flexible)

About Betterment

Betterment is a leading, technology-driven financial services company that offers investing and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission: making people’s lives better. We’re headquartered in NYC, and offer hybrid NY-based (three days/ week in-office) and select, non-NY-based remote positions.

About the role

The Customer Experience team at Betterment is key to enhancing our customer-focused product, supporting its users, and is relied on by every team in our organization. As a Customer Support Associate, you like working with people, fixing things, and are a master of the art of the analogy. You understand what it means to be a champion of a brand. You are the voice for customers, and relish providing them with that wow moment. You understand what it is like to be a customer, and appreciate going above and beyond to delight people and solve their problems. In this role, you will be joining a tight-knit team that is an integral part of the organization.

Recent graduates welcome!

This role is 100% remote. Below we’ve reflected the base salary range we would offer for this position in locations with pay transparency requirements. For those located elsewhere, the actual compensation offered will be based on candidate experience and geographic location. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment’s total compensation package for employees. We are hiring in all states except: NY, NJ, PA, CT, CA, ME, WA

• Colorado: $45,000 – $52,000

We offer a competitive equity package, health, dental and vision benefits, and a 401(k) offering with employer match as well as a flexible PTO policy.

A day in the life

• Deliver above-and-beyond customer service and experiences through phone, email, live chat, and social media channels
• Explain complex transactional and investment principles clearly, helping prospects and customers understand the benefits of our products
• Troubleshoot customer issues and concerns, investigating why they happened, and communicating with multiple teams to find rapid resolutions
• Act as the internal voice of the customer, offering insights to all areas of the business to help build a better product

What we’re looking for

• Expertise with customer service, financial services, or retail banking
• Exceptional written communication skills and ability to build rapport – you will speak with our customers through email and in real-time over our live chat feature
• Interest in becoming a subject matter expert in finance and personal investing
• Technical savvy, specifically the ability to navigate multiple complex systems simultaneously to respond to customer inquiries
• Problem-solving skills and the ability to take the initiative to use available resources to find an answer to a customer’s problem
• Flexible availability, generally between the hours of 9-6 ET
• Customer service experience, including (but not limited to!) retail, call centers, restaurant industry, or other client relationship management
• Strong & reliable WiFi connection is required. A laptop and necessary equipment for the role will be provided.

What being at Betterment means for you

We change lives

Join a community of innovators working to transform financial outcomes for real people. Your work will make an impact, always laddering up to our mission: making people’s lives better.

We set audacious goals

We set them for the company, our customers, and ourselves and we won’t stop until we reach them. We don’t just show up; we give our all, then celebrate our wins.

We value all perspectives

When we collaborate, we’re at our best. We believe erse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community.

We invest in you with:

• A competitive suite of benefits, including: medical, dental, and vision insurance; life and AD&D insurance; STD and LTD benefits, including infertility support and World Professional Association for Transgender Health approved benefits; and generous parental leave.
• Flexible paid time off (and encouragement to use it!)
• Meaningful opportunity for community building through our 6 Employee Resource Groups
• Empowerment to own and lead change and affect the business
• Dedicated professional development opportunities
• Complimentary financial advice from our team of CERTIFIED FINANCIAL PLANNERS
• Lunch from our in-house chef three days a week at our NYC headquarters

What happens next

We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues.

In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions.

On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency. As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that, as we usually receive an overwhelming number of applications for open positions, we’re unable to offer inidual feedback during the interview process.

We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you through the interview process!

Please note that Betterment is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter or email:

Come join us!

We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual inidual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law.

#LI-Remote

Care Coordinator

(bilingual, non-clinical)

REMOTE

CLINICAL

Join Cartwheel to help tackle the student mental health crisis.

Kids spend most of their days in the classroom. And teachers and staff, who play a vital role in their development, are often the first to notice when something is off. But with 1 in 5 young people struggling with mental health, schools are getting crushed by a downward spiral in student crises and staff burnout.

With large increases in federal funding for schools and the rise of telehealth, schools are reimagining what mental health support can look like.

Cartwheel is a seed stage startup building technology-enabled mental health services that put schools at the center. We see our role as supporting on-campus counselors, psychologists, and school social workers who see kids every day. Instead of going around them, we collaborate with them. This means:

• Earlier intervention
• Higher student and family engagement in care
• Better coordination among the trusted adults in a student’s life

Kids shouldn’t just aspire to get out of bed and drag themselves to class. They should be able to experience joy. They deserve to envision and build a life they’re excited to live. If you join Cartwheel, you’ll help make this vision a reality for millions of students across the country. We’re backed by top investors including General Catalyst, BoxGroup, and Able Partners, and we’re looking for scrappy, mission-driven teammates to join our team.

ABOUT THE ROLE

We’re looking for a team-oriented and mission-driven Care Coordinator to serve as a welcoming first point of contact for students and families and guide them through their Cartwheel care journey.

As a Care Coordinator, you’ll play a central role in enabling care delivery in a fast-growing company transforming mental health care. You’ll work directly with students and families to guide them through their journey with Cartwheel and help coordinate our interdisciplinary Cartwheel Care Team of therapists and psychiatrists to ensure students receive excellent care. You’re a great fit for this role if you have experience working with families and are eager to help young people access the services they need. For example, you may be a former administrative assistant, clinic administrator, or office coordinator.

Role type: Full-time (40 hours per week)

Location: Up to 100% remote

Start date: Rolling start dates as soon as possible.

WHAT YOU’LL DO

• Serve as the welcoming first point of contact to Cartwheel for students and families in the intake process
• Educate students, families, and school staff on Cartwheel’s services
• Manage scheduling for Cartwheel’s care team, working directly with Cartwheel’s Care Manager, clinicians, students, and families
• Gather feedback from students and families, and work with Cartwheel’s leadership team to improve Cartwheel’s services

WHO YOU ARE

Must have…

• Fluency in a second language (priority for Spanish and/or Portuguese)
• Experience coordinating directly with kids and/or families and helping them feel welcome, respected, and informed
• Excellent organization, communication, and teamwork skills
• Ability to learn quickly and desire to join an early-stage, rapidly-growing organization
• Optional: Ability to work an afternoon and evening schedule
• Optional: Experience working in school settings and/or healthcare clinics
• Clinical license not required

The above is a summary of the role, not an exhaustive list. If you think that you have most of the above but not everything, please apply. We’d love to hear from you.

WHY YOU’LL LOVE CARTWHEEL

• Team-based work environment with mission-driven colleagues
• Up to 100% remote role
• Competitive compensation ($50-60K cash compensation depending on experience)
• Health and dental insurance
• Generous paid vacation and sick leave

Cartwheel is proud to be an equal opportunity employer. We embrace erse backgrounds and perspectives and an inclusive work environment. We’re committed to equal employment opportunity regardless of race, color, religion, ancestry, national origin, gender, sexual orientation, disability status, or veteran status.

Flocksy was founded in 2016. Our mission is to provide affordable flat-rate creative services to small businesses and agencies across the globe. Since starting, we have helped thousands of businesses with their marketing and have been one of the fastest-growing companies on the east coast. The main day-to-day operations are managed by a small team of 12 people that works closely together.

Responsibilities and work environment:

You will be responsible for helping new and existing customers along with other customer service representatives on a daily basis.

A typical day consists of logging on at 9:00 am EST to answer emails, respond to any live chats, and use Flocksy's custom portal to help customers with any questions, or concerns.

You'll also be helping with support sales phone calls and customer demos where you'll show potential customers the Flocksy dashboard, how things work, and answer any questions.

This job is fully remote. 

Skills (required):

• Excellent people skills
• Problem Solver
• Willing to work in a fast-paced work environment

Additional skills (preferred but not required):

• Freshworks i.e Helpdesk, Freshchat, Contact Center
• Jira and Confluence
• Google Docs and Sheets

Software (preferred but not required):

• Slack
• Google Meets, Zoom
• Tech
• Computer

This is a remote position.

• Must be 18 years of age 
• Dual Core 2.8 GHz or better or Intel I class or AMD Phenom X2 class or better, 20 GB or more available space, 60 GB or more of total space, 4 GB or RAM or better, Windows 10 
• No all-in-one computers 
• No Atom, Celeron, Pentium and Opteron Processors are permitted
• Mac computers permitted – must run Windows Bootcamp 
• Dual Monitors (highly recommended— but not required) 
• 1280x1024 (SXGA) screen resolution 
• 1920x1080 (full HD or 1080p)
• USB headset only • Noise cancelling recommended
• VoIP Telephone Service
• Wi-Fi is not acceptable 
• Min. 10mbps download speed 
• Min 3mbps upload speed 
• Max. latency threshold of 120 milliseconds

• Flexible schedule
• Competitive Pay
• Work from Home

Must be 18 years of age Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted 20 GB or more of available space 60 GB or more of total space Windows 10 Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) USB headset with microphone (required for Certification) Hard-Wired Broadband Internet service via DSL, Cable, or Fiber Optic connection

High School Diploma

0-1year

Customer Support Senior Associate

Remote in US or Mexico

REMOTE – US

FINANCE AND STRATEGY

FULL-TIME

/ REMOTE

Remote, Mexico or US

(Bilingual in English and Spanish)

Empower is a fast-growing fintech based in San Francisco. We’re on a mission to expand access to fair credit to give anyone the opportunity to improve their financial security and mobility. Our mission started in the US, but we recently launched in Mexico, our first international market. That mission takes creativity, passion, and drive.

Are you in?

Empower is looking for its first Customer Support Senior Associate in Mexico. Your role will be key to shape the customer experience and help develop customer support procedures to get the company ready for scaling in Mexico. You will be supporting our customers by providing customer-focused assistance, handling customer inquiries on a daily basis, and helping with enhancing the customer experience at Empower. In addition, you will escalate leading trends and drivers and engage proactively with the team to help with improving both the product and the customer experience. You will work as part of a small cross-functional team within the company that is exclusively dedicated to the Mexico operation.

What Empower Offers

• Competitive salary
• Technology expense reimbursement
• Work from the comfort of your home (you can be based in Mexico or the US)
• Equity package

You will:

• Work on the frontline of the business: support calls, chat, and emails from our users
• Develop and establish customer support procedures for a recently launched product
• Resolve a customer’s issue with active listening and knowledge of our products and services
• Collaborate with the team to resolve problems and deliver a top-notch customer experience by working on various customer support-related projects
• Become knowledgeable of any pain points in Customer Support that our customers or team members are experiencing
• Advocate for customers from within the organization and drive changes that can improve their experience
• Create a seamless support experience for our customer base

Basic Requirements

• Fluent written and verbal communication in both Spanish and English
• Work authorization in Mexico or in the US
• A BA/BS degree, 6+ months in a customer support role (a plus if within a fintech company or in Mexico)
• Excellent verbal and written communication skills with the ability to explain complex topics in easily understood, concise language
• Demonstrated passion for the customer experience and the ability to solve problems with a short turnaround time for customers while maintaining a high level of empathy
• Ability to communicate cross-functionally and globally
• Availability on some weekends and holidays when needed
• Expertise in Google Suite

At Empower, we hire for people that push themselves to understand others and seek out ways to challenge their personal assumptions. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first. We are committed to building a erse, inclusive, and equitable workspace where everyone (regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics) feels like they belong. Even if your experience doesn’t exactly match up to our job description, you should feel empowered to apply regardless!

Customer Support Representative, Freight Match (Remote)

Job Category: Operations

Requisition Number: CUSTO002262

Posting Details

Full-Time

Locations

Remote

Job Details

Description

At Truckstop, we have transformed the entire freight-moving lifecycle with our SaaS solutions. From freight matching to payments and everything in between, we are the trusted partner for carriers, brokers, and shippers alike.

We lead this industry forward with our One Team mindset committing to principles such as assume positive intent, have each other’s back, and be your authentic self. Our drive for greatness produces high expectations, yet our regard for humans is even higher.

Join a team of brilliant minds and generous hearts who care deeply about other’s success.

Position Summary:

This position is considered Internet Truckstop Group’s front line in which the employee interacts with customers in response to questions and problem solving, with the intent to end the call with a satisfied customer. The position spends more than 75 percent of the workday in direct customer service contact via telephone.

Essential Job Functions:

• Provide information to customers by verifying their request; answering questions; and aiding assistance. Communicate with customers using established phone and email/chat etiquette.
• Find a satisfactory solution to a given problem per standard operating procedures. Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up as needed to ensure resolution. Possible behavior modification on the side of the employee to calm a customer as needed.
• Verify company information via governmental websites and company policy, in order to set up and maintain accounts on a daily basis.
• Troubleshoot with customer if customer is having website problems. Forward call to Tier2 Tech Support if unable to assist.
• Track and document account information on various software solutions to track daily/monthly trends.

Position Requirements:

• High school diploma or equivalent
• Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
• Ability to become familiar with company products and navigate systems in a reasonable amount of time
• Ability to communicate effectively verbally and in writing
• Ability to understand, problem solve and respond to a customers’ needs in a timely manner
• Ability to perform detailed, accurate data entry and meticulous attention to detail
• Ability to multi-task, prioritize work and manage own time to meet department goals and deadlines
• Ability to maintain cooperative effective working relationships within company
• Support a team environment, focused on the greater good and eager to pitch in to help when needed

The above description covers the most significant duties performed but does not include other related occasional work that may be assigned or is completed by the employee.

Truckstop.com provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

InviteMember is a growing SaaS (Software-as-a-Service) company. We help independent creators, publishers, and community managers all over the world make a living running a successful membership business in Telegram.

We're looking for a customer support specialist to join our team.

You will start as a part-time independent contractor (~20 hours/week), but eventually, your role might expand into a full-time position with more responsibility and more benefits.

This is your opportunity to join a growing startup at an early stage!

Requirements

• customer support experience (ideally in companies with a strong customer focus like Stripe and Intercom);
• strong analytical and problem-solving skills, attention to detail;
• ability to learn quickly (you'll become an expert Telegram and InviteMember user);
• excellent communication skills;
• advanced (C1+ level) English speaker (other languages is a plus).

The job

• support over Telegram and email, less often video calls with screen sharing;
• explain to users what InviteMember can and can't be used for;
• help users set up and manage their membership bots;
• analyze issues our users are facing and help to resolve them;
• recognize and escalate critical issues;
• work with feedback, testimonials, and complains;
• meet our internal KPIs;
• work with our internal and external knowledge bases;
• process refunds.

We offer

• flexible schedule;
• competitive salary (in USD);
• remote job (work from anywhere);
• opportunity to learn a lot about customer support, messaging, membership businesses;
• opportunity to get a full-time position in the future.

Hiring process

• Complete the test
• Get invited for an online interview
• Receive our offer

Salary and compensation

Benefits

🌎 Distributed team

Customer Support Associate I

Customer Experience | Remote, USA | Full Time

JOB DESCRIPTION

ABOUT SWING:

On average, U.S. students are with substitute teachers for 5% of the typical school year. That means our students have substitute teachers for more than six months of their K-12 school career. The problem? We’re suffering from a national shortage of substitute teachers.

POSITION SUMMARY:

The Customer Experience (CX) team at Swing seeks to empower our users through easy self-service and provide guidance and expertise when our schools and subs need us. As a Customer Support Associate, you’ll be responsible for providing world-class customer support, identifying customer pain points, and escalating inefficiencies you identify in our support processes. You are highly organized, empathetic, a thoughtful communicator, and energized by helping our school partners and substitute teachers get the most they can out of their Swing experience.

This is a full-time remote position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide high quality, efficient and helpful responses to customer requests through channels like Zendesk emails/tickets, livechat and phone
• Suggest, update, and create content for our external Help Center and internal knowledge base to provide an easy, self-service customer experience (macros, help articles, etc.)
• Flag user pain points and suggest solutions to our product team
• Identify areas of improvement in support processes (i.e customer self-service opportunities)
• Use tools and knowledge base efficiently to maintain low ticket processing time
• Triage and escalate tickets as necessary to CX team leadership
• Provide support to other teams, including but not limited to Sub Operations
• Achieve set team goals in tickets per hour, quality, and CSAT

REQUIREMENTS AND QUALIFICATIONS:

• Bachelor’s degree preferred or equivalent experience required
• Ticket-based customer support experience a plus
• Highly empathetic, takes time to understand customer pains, needs, and wants and goes the extra mile to make sure customer issues are resolved as quickly as possible
• Must be able to work independently
• Hyper-organized and detail-oriented, with excellent written and verbal communication skills
• Commitment to ersity and inclusion in working with erse teams
• Good judgment and the ability to handle sensitive and confidential information with discretion
• You consider yourself a technology enthusiast and enjoy learning how to use new technology tools
• High level written and verbal skills required
• High degree of critical thinking, reading comprehension, and solution oriented skills required
• Work schedule: 5AM to 130PM PST (flexible)

COMPENSATION:

Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Swing Education offers a comprehensive benefits package which includes the following perks:

• Medical/dental/vision benefits
• Generous PTO
• Paid holidays
• Parental leave
• Stock options
• Professional development reimbursement program
• Mission-driven work
• Fun, collaborative, balanced culture

ENVIRONMENTAL CONDITIONS / PHYSICAL DEMANDS

The environmental conditions described here are representative of those an employee encounters while performing the essential functions of this job. The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform essential functions.

Physical:

• Must be able to remain in a stationary position 90% of the time
• Must be able to communicate, detect, converse with, express oneself to others
• Must be able to talk and hear 70% of the time during online meetings and calls
• Repeating motions that may include the wrists, hands and/or fingers

Environmental:

All staff are working fully remotely.

Remote expectations

• Employees are to be online and accessible for 8 hours, Monday to Friday. The company’s core business hours are from 9:00am – 5:00pm PT
• Tools will be provided for communicating with team members and collaborating on projects.
• Meetings will be scheduled over video conferencing. Times are to be discussed and agreed upon between the employee and manager.
• Employees are advised to choose a safe and secure location to work from, and to maintain high levels of safety.

Cookpad is a food tech company dedicated to shaping the future of home cooking and food as a pillar for a sustainable future. At our Bristol headquarters we have been developing innovative product ideas and we now have a new product launch in 5 countries: UK, France, Spain, Italy and Japan.

This is a premium service - our new product's focus is on helping people learn to cook in an innovative way with personal coaching service from professional chefs.

We are now ready to hire Customer Success Representatives who will have a direct role in helping our customers achieve their goals. You will be matching our customers with outstanding chefs around the world in an exciting, fast-paced start-up environment and be the voice of our customer inside the company. You will have a passion to help people build skills and confidence, and be able apply your excellent communication skills to building a strong rapport.

Requirements

You can be Bristol based with hybrid working or fully remote. You will be supporting customers in either in the UK or Spain (you must be a native speaker for international roles). Support will involve daily conversations with customers and chefs, and also working closely with our product development team.

You will need:

• A start-up mindset (there are frequent minor changes in our product design since we are still developing our service)
• Basic technology skills (Google sheet, Slack, zoom etc..)
• Bi-lingual communication skills - fluent in either Spanish or English
• A relentless focus on delivering great customer support

Benefits

What we offer:

• A contract role with a minimum commitment of 30 hours/per week
• Ideally full-time (40 hours/week)
• Hybrid working 2-3 days a week from our Bristol office. Or, remote (UK or Spain)
• The chance to work in a fast-paced, highly ambitious team

*This job is remote-friendly for all candidates currently authorized to work in the United States or Canada.

We are Battlefy, and we power Esports.

We are looking for a Customer Success Manager, ideally with a background in digital agency, to help us build the future of Esports. Battlefy's platform is the gold standard in the competitive esports industry and we need smart, customer-obsessed people to help deliver world-class experiences for our clients, drive engagement with the Battlefy platform, and own organic customer growth.

The Customer Success Manager will be responsible for supporting key clients, including nearly all of the biggest game publishers in the industry. We work with incredible organizations like Riot Games, EA, Red Bull, the NFL, NBA, NHL, and Major League Baseball. The biggest brands in the world deliver their global esports strategies on our platform.

Successful candidates for this role will excel at the following:

Account Management

• Working with enterprise customers to launch, grow, and iterate on esports experiences;
• Owning of post-launch retention, growth, and iteration tasks with key customers;
• Nurturing client relationships, acting as the voice of the customer;
• Making trade-off decisions in order to handle requirements changes;
• Acting as a key internal stakeholder with sales, product, marketing, and other internal teams.

Communication

• Unsurpassed communications with customers, project teams, and others;
• Collaborating with different business units to find the right balance of commitments.

Detail Oriented

• Delivering on all assigned KPIs and keeping up with all reporting tasks;
• Bringing a high level of attention to detail regarding campaign execution.

Requirements

• 2+ years of experience as an account manager, project manager, or customer success rep in a digital agency environment;
• Bachelors degree or professional experience equivalent;
• Strong technical acumen with fluency in modern digital tools for project management, communication, tracking, etc.
• Strong communication skills.

Benefits

At Battlefy, you will be instrumental in helping the team to rise up and become legends. While doing so, you will receive a competitive salary, flexible hours, programs to support outdoor fitness activities, and flexible vacation time. Most importantly, you will receive the support of a talented, warm, and welcoming family that shares your passion and enthusiasm for building a legacy.

We're looking for…

An experienced and passionate inidual to join our clients team as a Tier 2 Support Technician to provide basic and mid-level Desktop and network and basic server support to clients on various aspects of their IT as quickly, competently and efficiently as possible.

Who are you?

• Technical troubleshooting and problem resolution skills
• You are solution orientated with excellent problem solving skills
• Good process orientation
• Great relationship management & conflict resolution skills
• You are willing to go the extra mile as needed and
• You are not a clock watcher and are willing to work outside the standard office hours

What's the role?

You will be responsible for:

• Retention of the client by giving exceptional service
• Efficiency and effectiveness resulting from improved technical service deliver
• Data accuracy and relevance for managing the business operations
• Delivering the service three times faster than the client expects with high levels of communication

Boxes to tick…

• Matric
• Relevant Tertiary Qualification
• At least 5 years of active and current experience in the Tier 2 arena
• IT including all technical infrastructure basic servers/networking systems processes, desktop security, desktop, remote cloud computing, Microsoft 365 administration, hosting, web services hardware/software, multiple devices e.g. PC & Mac, Mobile etc.

100% remote, full-time, USA or Canada-Based

Inside is on a mission to make people smarter! We cover the latest news and innovations in business, tech, and venture capital through newsletters, events, and a community. A key driver of our community growth is our new social news site on Inside.com. Founded by Jason Calacanis, Inside is a fully remote team of entrepreneurs, innovators, and doers. Join us!

We are looking for a dynamic and driven Senior Community Manager to join our team - someone who has built great communities before. This is a chance to shape and execute a social strategy across a brand-new platform and traditional social media channels.

What You'll Do: 

Your mission is to build and grow a community that provides real value to our members (composed of executives and entrepreneurs). The job requires growing and engaging audiences on various topics on our new social news site (https://inside.com/). The role includes:

• Developing a broad community growth strategy and showing measurable progress
• Thinking through and establishing a killer member engagement strategy and tracking engagement metrics
• Creating processes that incentivize community members to interact with other like-minded members
• Hosting discussions with experts on the topics we cover on the site
• Directing and managing social presence on existing and new topic channels on the site
• Promoting/sharing interesting content posted on the site on social media platforms
• Encouraging and organizing jam sessions and AMAs
• Supporting the team in new experiments
• Strategizing and executing new projects to improve engagement across the Inside Community
• Posting to the site regularly and answering questions
• Helping moderate community posts & comments
• Helping community members discover opportunities and products that we provide
• Sharing swag with our community members

What We're Looking For

• Experienced (5-10+ years) in community building. This doesn't have to be through a formal company role, but you must be able to show that you have built and led large online communities
• Intellectually curious and knowledgable in business, tech, investing (private/public/crypto), and venture capital
• Driven and autonomous
• Adaptable and able to pivot quickly
• Social media savvy
• Ability to create, curate, and moderate content & comments
• Brings positive energy to each interaction
• Attentive to detail
• Someone obsessed with member experience
• Excellent written and verbal communication skills 

Our tech stack (tools you are likely to use daily):

• Slack
• Notion
• Buffer
• Canva
• ConvertKit

The details you'll want to know

• 100% remote (full-time position)
• Salary: $75k-$85k per year (5+ yrs experience)
• Competitive benefits package

Still reading? Apply!

Notarize is hiring a remote Customer Support Associate. This is a full-time position that can be done remotely anywhere in the United States.

Notarize - Legally sign and notarize documents 100% online.

At DISCO, we strongly believe in the uniqueness of thought, experience and perspective that can only be achieved through having an inclusive and erse workforce. We strive to continue to make DISCO an incredible place to work by fostering a culture of inclusiveness, ersity, openness and collaboration. We value all different kinds of experience, so even if you feel you don't meet all of the necessary criteria for this position, we encourage you to apply.

DISCO is the industry standard for managing, organising and sharing music and other media. We make music and media workflow fast, intuitive and simple, directly connecting people and their work to save time. Today we count UMG, Sony, Warner Music, Netflix, Amazon and Rockstar Games among our customers, and over 250,000 people interact with DISCO each month. Our customers are super passionate about our product.

Remote - London, England, UK

Do you possess a love for customer success, creative problem solving, and have the ability to quickly build strong, trusting relationships? We are seeking a highly-skilled Onboarding Customer Success Specialist to join DISCO and provide a world-class onboarding experience to our customers. This is a high-velocity position where you must manage multiple accounts at once and ensure customers are successful during their DISCO journey.

• Hands on management of onboarding new clients, providing detailed direction on how they can start working with DISCO
• Seamlessly migrating of client assets and metadata from existing platforms and systems on to DISCO
• Delivering training sessions to new and existing clients
• Developing rapport and relationships with clients and working with the team on implementing creative ways to support them
• Liaising with the product, sales and marketing teams to share clients’ feedback to further improve our product
• Identifying opportunities for the marketing team to speak to clients for case studies/ testimonials
• Maintaining an in depth knowledge of DISCO in order to identify opportunities for our clients and keep them informed of updates to the product
• Assisting in the negotiation of client upgrades and renewal

Requirements

• 3+ years of experience in a Customer Success/ Onboarding role, where you were responsible for onboarding, retaining and expanding client accounts, including enterprise level clients
• Excellent listening, written and verbal communication skills
• Excellent time management skills with a detail and goal oriented mindset, when working on multiple projects concurrently
• Strong self-motivation and problem solving skills for working in a remote environment
• Intermediate to advanced knowledge of Google Sheets and Excel
• A tech-savvy approach to learning new software and tools
• Advanced presentation skills when speaking with clients, including senior management, via in-person or screen share calls
• An empathetic and patient outlook with a curiosity for what motivates our clients and how we can best support them

Benefits

At DISCO, our employees have told us what benefits mean the most to them, and we've listened. So as a DISCO employee, you will work remotely from home whilst being supported by a friendly and fun international team.

In addition, you will receive:

• A competitive salary in a fast-growing startup
• Office set-up allowance
• Annual learning and development allowance
• Four weeks of paid vacation leave per year
• Paid bank/public holidays as outlined in our Leave Policy
• Two weeks of paid sick leave per year
• Paid Parental Leave
• A company laptop
• Monthly internet allowance/reimbursement
• For US employees, health/vision/dental insurance contributions
• The ability to work how you want -- we’re not heavy on rule books. Everyone is trusted to figure out the best way to work.

To apply for this incredible position, please submit your resume along with a cover letter.

DISCO is an equal-opportunity employer. In addition, we will provide reasonable accommodations for iniduals who have disabilities. If you require any reasonable accommodation to participate in the application process, please note this in your cover letter and we will reach out to you.

Please note that we do not accept unsolicited resumes from recruitment agencies.

We have a job opening for someone who is keen to become a key figure within our Operations team. Do you understand what customers need and how to make their experience our success?

Are you looking to work for a start-up company where you are the 'spider in the web' for our customers with your hands-on, flexible and open-minded attitude?

Duties/Responsibilities:

• You work closely with sales, finance, product management, and suppliers to purchase and deliver the right product at the right place and at the right time while meeting the targets for delivery performance and inventory, and logistic costs.

• You know how to create customer success and are a skilled communicator.

• You are going to send our products all over EMEA and all the admin that comes with it.

• You play an important role in all other tasks and challenges from the supply chain processes.

• 3 years of experience working with customers.
• Experience with SAP Sales & Distribution, Power BI and Microsoft Office 365 would be an advantage.
• Accuracy and high attention to detail.
• Excellent communication skills 
• You are a problem-solver with a positive attitude.

Fluent in English, and Dutch is not required.

WHAT'S IN IT FOR ME?

Don’t feel hesitant to apply in case you do not tick all boxes above. Mindset and attitude are valued over hard skills. Come as you are!

Every country has a competitive compensation plan with good benefits & insurances. You’ll be part of the company that identifies itself as Flexible, Trusted, and Bold and has a dedicated & international team who enjoys the perks of flexible working.

WHY i-PRO?

Because i-PRO EMEA is a people-driven company! We believe that iniduals perform better if they have a high degree of autonomy. We want to create an environment where you have influence and can make that difference.

i-PRO EMEA is a spin-off from Panasonic and started in October 2019 in Japan, USA, and China. Our EMEA office started in October 2021. We are an electronics company in the Tech industry that manufactures and sells security & medical cameras.

• Work from home, or any quiet place with a closed door

• Choosing when & how often you want to work

• Respond to chats, emails, and calls from customers

• Quickly help customers with good solutions

• Solve problems in a creative way

• Document details of calls & customer interactions in the appropriate systems

• Type and talk at the same time

• Navigate multiple systems, programs, and screens at the same time

• Great communication skills (verbal and written)

• Can type 20 WPM or more

• Solid computer skills, including typing and navigation

• Comfortable empathizing and remaining patient with difficult callers

Hero Journey Club (www.herojourney.club) provides community-based mental health support inside of virtual gathering spaces to address loneliness and mental health for young adults (aged 15-35). We host weekly group sessions inside of video games like Minecraft to meet members where they already spend time, facilitated by trained therapists with expertise in evidence-based care.

We are building the social scaffolding to improve the emotional/mental health of every community. We are creating the infrastructure for modern communities to improve mental wellbeing through connection and belonging; the next generation of mental health tools, for the next generation. You can read more in our manifesto.

Come craft the future of mental health & wellbeing with us and literally save lives — trailblazers, empaths, and pioneers wanted.

Hero Journey Club is searching for a hands-on and experienced Community Manager, responsible for guiding the growth strategy and development for our community including support, engagement, and growth. Reporting to the Cofounder/CEO, you will manage our discord community and customer service channels. 

This role is both a creator and operator for managing our community by responding to questions from potential Journeyers through our customer support channels, and organizing community events in our discord to engage/retain our members. You will be building the processes behind how we support and moderate our community, and be comfortable with designing scalable engagement solutions with trust & safety at the core of your decision making. 

You should love community-building and have a knack for developing online relationships. You will also be responsible for developing engaging community events, resources, and tools for our discord community and will work with our team of moderators to ensure a safe and supportive healing environment.

You will be joining a lean team, and this role will have a lot of autonomy-- you should be a self-starter and be capable of self-directed work. This role will be impactful to our ever-growing community - reinventing what a community is at the heart of mental health and gaming. This role is highly visible in the organization, working with the founders and interfacing with the executive team across marketing and communications, customer service, product, and clinical. We hope to attract someone not only with executive presence but with a track record of scaling impact and measuring results.

• Foster and grow our warm, engaging, supportive community in discord by organizing community events, incorporating their feedback/ideas for improvement, and finding ways for them to be evangelists for HJC

• Work with our Social Media team to help set the right tone of voice across campaigns that our community will naturally recognise & respond to

• Create the playbook to scale community events, increase engagement, and drive repeat attendance

• Develop our moderator program and manage mod activities in the discord to protect the safety of our members and cultivate a safe space authentic sharing

• Identify and nurture relationships with organic brand advocates/influencers in the gaming community

• Provide a high level of responsiveness to clients across our customer support channels, and within our discord community (i.e. respond very quickly to messages comments in our social channels and via our intercom website bot)

• Be the voice of our community, and create a streamlined way of sharing feedback internally

• Collaborate across the team (e.g. Design, Clinical, Product) to build high-impact campaigns for community growth and retention

• Develop key performance indicators for strong community engagement, set goals and report performance against goals

• Develop initial policies and work with the moderators on best practise to enforce these

• Community Builder: You are a community builder at heart and are passionate about fostering online groups/spaces for healing, connection, and belonging. You’re great at bringing people together, encouraging them to grow into their best selves, and creating shared purpose/meaning

• Strong Communicator: Exceptional interpersonal skills, and excellent verbal and written communication skills, particularly in online and text-based communities. Customer service experience is a plus

• Bonafide Gamer: You are steeped in the gaming culture and ecosystem, are a gamer, understand the things that engage young adult gamers (13-35 y/o), and can create dank mental health gaming memes

• Entrepreneurial: You excel in a remote-first, fast-moving startup environment, are a fast-learner with high intellectual curiosity, are a self-directed teammate with amazing organizational skills, and are resourceful (able to do more with less). A ‘no task is too small’ attitude

• Outcomes-Driven: You like the thrill of pushing forward with progress, are willing to roll up your sleeves to work hard and grow a ton, and are great at getting things done

• Mission-Obsessed: You have a personal connection to our mission and want to expand access to mental health in a community-first model

• Organized and data-driven: Detail-oriented and hyper-organized, you have a system to keep track of anything and everything. Strong analytical and problem solving skills. Strategic thinker, who can build thoughtful, data and insight driven plans

• Cultivates Wholeness: You bring your authentic self to work and promote the wellbeing of team and peers

We’re a fully remote company, we’ll hire you from anywhere in the US. At the moment, we are not able to sponsor any visa or relocation.

Hero Journey Club is proud to be an equal opportunity employer (EEO). We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability (including gender dysphoria and similar gender-related conditions), sex, gender identity or expression, sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality, and asexuality), veteran status, military status, domestic violence victim status, reproductive health decision making or any other protected category.

Omada Health is hiring a remote Enterprise Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Omada Health - Inspiring and engaging people in lifelong health, one step at a time.

*ALL APPLICANTS MUST RESIDE AND WORK FROM HOME IN OHIO*

Join the Dynata team as a part-time telephone interviewer while working from HOME!!

As a telephone interviewer you will be responsible for conducting surveys over the phone as well as recording the responses you receive with accuracy. There are NO sales or collections.

Telephone interviewers earn $10 an hour and have the opportunity to earn more based on their tenure with Dynata!

Dynata offers flexible part-time hours and personalized schedules for telephone interviewers within our operating hours. Shift times may vary.

Job Requirements

• Ability to read, write, and speak English fluently
• Ability to read, write, and speak Spanish fluently is a plus
• Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform.  Typing speed of 30 wpm while maintaining accuracy is preferred.  
• Ability to sit and type for majority of shift. 
• Must be at least 18 years or older

Equipment Requirement

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer.  Below are the other recommended requirements for this position:

• Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS
• 8 GB of RAM
• Quad Core Processor
• Most recently updated version of Chrome browser
• Ability to download software to the computer  
• A personal email address capable of receiving files
• 10 Mbps download internet access speed
• Direct plug in wired access to the data connection
• Direct plug in access for power for computer or laptop 
• USB or other WIRED headset with mic (No Bluetooth)
• Smart phone capable of downloading apps and receiving incoming messages via data or WiFi connection

You may have success using a computer with different components, but the above list is what we have tested and verified will work best.

Join the Dynata team today!

Dynata is an Equal Employment Opportunity (EEO) employer, and is committed to equal opportunity in our recruitment and selection process without regard to race, gender, age, color, religion, ancestry, disability, medical condition, national origin, sexual orientation, marital status, veteran status, genetic information, or any other characteristic protected by federal, state or local law.

Having recently launched internationally, ZOLEO Inc. is looking for an exceptional Tier 1 Customer Experience Representative to join the global Customer Experience team. A joint venture between two leaders in the mobile satellite sector, Roadpost Inc. of Toronto, Canada and Beam Communications of Melbourne, Australia, ZOLEO has met with early success winning multiple innovation awards and enjoying rapid subscriber growth. The company is currently expanding its global reach and the Tier 1 Customer Experience Representative will be pivotal to assisting with various customer-focused expansion efforts into new markets. You’ll have an opportunity to join an entrepreneurial company and help take it to the next level.

 As a Tier 1 Customer Experience Representative, you will be responsible for supporting customers with a variety of inquiries through incoming calls, tickets, and live chat by providing helpful information, answering questions, basic app and device troubleshooting/set-up processes and responding to complaints. You help ensure long term customer loyalty and satisfaction by positively representing company products and services while working to meet and exceed service level agreements (SLAs). This is a permanent virtual (work from home) role as part of a global Customer Experience team. The role reports to the regional Team Lead, Customer Experience.

Key Responsibilities:

• Respond to customer inquiries in a Tier 1 capacity using multiple communication channels (live chat, email, and phone).
• Prioritize tickets accordingly based on ZOLEO operational processes as well as sound judgement.
• Handle and resolve customer requests related to billing, account changes, and basic technical support/troubleshooting
• Maintain a working knowledge of company products and services. Opportunity to specialize in certain ZOLEO operational processes will be encouraged
• Contribute to process improvements by leveraging direct feedback and experience and proposing new initiatives or changes
• Work on various customer-related special projects from time to time, as necessary
• Promote company products, features, and benefits through consultative customer qualification
• Meet both personal and team-based monthly SLAs, Productivity targets and Quality standards.
• Stay updated on all operational systems, processes, and procedures, as well as company policies.
• Stay informed of competitors and related industries
• Attend and participate in company events and team meetings (primarily in a virtual capacity, although staff will be encouraged to participate in any events at the nearest ZOLEO regional office, as permitted.)
• Ensure a positive, accurate and professional customer experience.
• Maintain effective and harmonious working relationships with peers and other company staff

Qualifications & Skills:

• Fluency (both verbal and written) in English, as well as one or more of the following languages: French/Spanish/German/Italian.
• Comfortable working with wireless technology in a mobile satellite/wireless/messaging world. Natural aptitude for technology. Skillful, knowledgeable, and driven to learn more about the satellite communications industry.
• 1 – 2 years experience in a Customer Support-related position.
• Post-secondary diploma or equivalent experience required.
• Resourceful and self-reliant with strong analytical, problem-assessment and problems-solving skills.
• Able to handle difficult customer situations and arrive at a positive resolution.
• Excellent time management and organizational skills. Able to work with minimal supervision.  Adaptable to new workflow and changing environments.
• Comfortable working remotely as part of a global team. Access to broadband internet is required.
• Enthusiastic and self-driven. A team player who looks to contribute in several areas within the operations and exceed normal job expectations.
• Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills..

Note: There is currently one (1) position available to be filled. Shift times are 8hr shifts (with appropriate breaks) between 8AM-8PM, from Monday to Friday. Shift will be assigned upon starting, and may change from time to time. As this role is virtual, candidates may be located anywhere within Canada, as long as they are able to consistently make their assigned shift times.

• Occasional after hours and stat holiday support may be required as business needs evolve
• Additional opportunities, such as weekend shifts may be available

Nice to Have:

• Fluency in other languages considered a strong asset (French, Spanish, German)
• Experience with supporting technical products (software, hardware) as well as global brands

• Experience with Helpdesk software (eg. Zendesk)

What we Offer:

• Competitive base salary
• Bonus
• 4 weeks' vacation
• Health & dental benefits
• Work remotely