One stop solution to your remote job hunt!

By signing up you get access to highly customizable remote jobs newsletter, An app which helps you in your job hunt by providing you all the necessary tools.

OR
Subscribe to our highly customizable newsletter to get remote jobs from top remote job boards delivered to your inbox.
Bloom over 1 year ago
internnew yorknyus / remote (us)
Apply Now

"

Bloom is a YC-backed startup that teaches Americans 13+ how to invest and build wealth. Our mission is to improve the financial outcomes of the next generation by giving them the knowledge and tools they need to achieve long-term financial success. Bloom helps users learn how to invest through interactive financial lessons, an innovative rewards program, as well as an investing experience designed for building long-term wealth. For teenage users (13-17), we offer UTMA/UGMA custodial accounts with industry-leading parental controls.

Since launching in April 2022, we've acquired over 500k users and are generating $1.XM+ in annual recurring revenue, growing 40% month over month.

What would you be doing?

Customer support, marketing, and operations.

* Creating, testing, and researching marketing creatives for deploying $X00,000+ / month in marketing spend

* Managing social media accounts and brand materials (websites, help center, etc.)
* Assisting customers with questions, issues and other queries, and help guide them to success on Bloom
* Writing and editing education content that 500,000 users interact with
* Look for operations and customer experience improvements to help us improve our operational efficiency as the business continues to scale
* Become a product expert in the Bloom app, parent web app, and admin tools, and assist with product decisions, particularly around operations-intensive flows like brokerage account opening, deposit failures, cancellations, and more
* Communicating between our team, our partners, and our customers

What are we looking for?

* A genuine passion for making customers feel happy and serving their needs

* Strong alignment with our mission and problem statement, or ideally already a Bloom user
* Digital native: strong sense of Tik Tok trends and technology products, product intuition
* Have a tenacious work ethic and relentless attention to detail
* Scrappy, competitive nature
* Ability to learn and adapt to environment quickly
* Strong English reading & writing ability
* Not afraid to get your hands dirty with manual support / operations work
* Natural troubleshooting skills and strong technical aptitude
* Experience in technical support or customer support
* Proficiency with Chatwoot, Stripe, CapCut is a plus

Why work with us?

* We have a fervent, and rapidly growing, user base that loves our product.

* You’ll learn a lot of stuff since we move fast, have an incredible team backed by the best investors,, ship a lot of stuff, and have new problems every day to deal with as we scale.
* We're a small team, so you’ll report directly to the CEO & Head of Operations.
* We are solving a critical problem in helping the next generation of Americans start building wealth.

",