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kapa.ai 3 months ago
dk / remote (dk)fulltime
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"

As the Founding (Technical) Customer Success Lead, you will work directly with the founding team as one of the first non-engineering employees. This is a unique opportunity to shape the future of kapa.ai and have a significant impact on our rapidly growing business. You'll be at the forefront of managing our expanding customer base and driving our commercial success.

In this role, you will:

* Collaborate closely with the founders to develop and implement customer success strategies

* Manage relationships with our 100+ customers, serving as their primary point of contact
* Lead the onboarding process for new customers, ensuring smooth adoption of kapa.ai's solutions
* Proactively work with customers through regular check-ins and problem-solving
* Collect and synthesize product feedback to inform our product development roadmap
* Work hand-in-hand with our engineering team to address customer needs and enhance our AI/LLM capabilities
* Contribute to overall company strategy and growth as a key member of our early-stage team

You may be a good fit if you have:

* A \"founder-ish\" mindset with the ability to thrive in an early-stage startup environment

* Good technical skills and comfort with developer tools, APIs, and AI concepts (at kapa.ai everyone on the team is technical, though you don’t need to be an full-on engineer)
* Basic coding skills - ability to understand and discuss technical implementations
* Excellent communication skills, with the ability to explain complex AI concepts to various audiences
* Experience in customer success, account management, or similar roles in a B2B SaaS environment
* Genuine interest in applied AI and its potential to solve real-world problems in developer tooling
* Strong product sense and the ability to contribute to product strategy

",