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About Apollo

Founded in 2015, Apollo is a leading sales intelligence and engagement platform trusted by over 15,000 paying customers, from rapidly growing startups to the largest global enterprises. Our platform unifies a database of 200 million business contacts with advanced intelligence and engagement tools, to help over 500,000 sales, marketing, and recruiting professionals to connect with the right person at the right time with the right message, at speed and scale.

In the last year, we’ve grown ARR 3x, quadrupled our active users, maintained profitability 18 out of the past 20 months, and recently closed a $110M Series C led by Sequoia Capital to fuel the next phase of our growth.

Working at Apollo

We are a remote-first inclusive organization focused on operational excellence.  Our way of working ensures clear expectations and an environment to do your best work with ample reward.

• Be passionate about customer success and customer experience
• Solve problems with curiosity and creativity
• Embrace challenges and change
• Commit to getting better every day
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment

You will execute on the following responsibilities:

• Proactive and consistent outreach to customers in line with their engagement model.
• Identification of and execution on key upsell and cross-sell opportunities.
• Maintenance of customer health with immediate action taken for risk.
• Inter-departmental collaboration to drive value of CS within the business.
• Willingness to innovate and propose solutions.

• Prior experience in being part of a high-growth startup customer success organization
• A proven ability to drive results within customer success for customers with varying ACVs, sophistication, and across multiple industries
• Excellent verbal and written communication skills
• A data-driven approach and mindset
• An eagerness to learn and improve
• A willingness to help level up colleagues.

What You’ll Love About Apollo

Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees’ careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!

Built around our mission, we started Athletic Greens more than a decade ago as a way to bring comprehensive and convenient daily nutrition to just about everybody. Originators of the Essentialist Nutrition movement, our philosophy is to focus on a very small number of products based on what the latest science indicates is essential to human health.

AG1 is made from the highest quality ingredients, in accordance with the strictest standards and obsessively improved based on the latest science. 75 vitamins, minerals, and whole-food sourced nutrients in one convenient daily serving. Optimized for athletes, life-letes, and everyone in between. Vegan, Paleo, and Keto-friendly. One scoop or travel packet, 8 ounces of water. Every day. That's it.

Our mission is to empower people to take ownership of their health.

We are looking for a self-motivated Customer Happiness Systems Analyst to be the technical backbone of our customer happiness team and systems. The ideal candidate will be passionate about building a brand through the creation of an innovative system strategy that educates, empowers and inspires while driving an ideal customer and team experience. As the systems administrator and IT support, you will implement, enhance, troubleshoot, and maintain the systems that allow our customer happiness team to provide the legendary customer service that is a vital part of Athletic Greens.

• Provide exceptional escalated technical support for the Customer Happiness (CH) team - support includes the internal team and all partners.
• Help collaboratively implement and document new technology platforms and processes.
• Manage the configuration and daily operation of CH systems, including interaction and voice.
• Document and maintain technical resolutions to support standard operating procedures.
• Work cross functionally with AG teams where technology and platform support is required.
• Maintain Interactive Voice Response (IVRs) and routing rules for all teams.
• Build and maintain escalated support process for internal and external CH team.

• 5+ years of system analysis and administration experience with a proven track record.
• 3+ years of experience supporting technology platforms in call center environments.
• The ability to thrive in a fast-paced environment with a consistent “can-do” attitude.
• Experience facilitating requirements gathering discussions and workshops.
• Experience breaking down user experiences from functional flows into technical solutions.
• Strong attention to detail and a proven ability to manage multiple work streams at once.
• Exceptional interpersonal, written communication, and organizational skills.
• Experience with solutions requiring extended platform capabilities.
• Knowledge of troubleshooting techniques across operating systems.
• A desire to follow broader cultural conversation across social media around key topic areas: health and wellness, sports, etc.
• A full life outside of work with personal passions and hobbies!

• A 100% remote working environment, which has been implemented from day one.
• An immensely strong company culture that is enforced through the hiring process ensures values alignment and a highly collaborative team.
• 90% premium coverage for top medical, dental and vision plans.
• Employer paid short-term disability and life insurance.
• A mission-driven approach to each and everything that we do, with an overall goal to significantly improve our customer's health and wellness.
• Paid maternity and paternity leave to allow you to spend time with your new family.
• A monthly fitness class credit to support you on your health and fitness journey.
• Annual company-wide retreats and quarterly department-wide meet-ups (COVID permitting).
• A 401k plan with company-matching because life is an opportunity and we care about your future.
• Paid holidays and an unlimited vacation policy to ensure you have a healthy work-life balance.
• The opportunity to work with passionate, high-growth, business-minded colleagues.
• A brand new company laptop and a generous home-office budget so you can work your best.
• Access to Athletic Greens product and swag items.

Athletic Greens is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a erse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.

About Us

The Modern Milkman started with four friends, one beat up truck, and a mission - to create a purpose driven business that revolutionises consumer habits by delivering fresh ways to reduce waste. We’ve grown a lot since we first began (goodbye beat up truck!). Our team is full of passionate and ambitious iniduals, ready to revolutionize consumer habits in new and exciting ways. When you work with us, you’ll discover it’s truly a team effort, and you’ll find yourself collaborating with different departments on a daily basis. But don’t worry, we don’t take ourselves too seriously – where’s the fun in that?

Say it loud, we’re green and we’re proud!

So whether your passion lies with saving the turtles, keeping your neighborhood clean, or shopping ethically, you’ll find a place with the Modern Milkman. We’re looking for enthusiastic people with strong ethics who care about the planet, as well as our working environment. We want you to feel proud of the company and the vital work you’re doing to reduce waste and keep our oceans clean - the turtles will thank you! Above all, we want you to thrive in your role.

What makes us tick

You’ll quickly find that our values are part of our DNA, and run through everything we do at the Modern Milkman. They allow us to help make a difference in the world and are worth more than any monetary gains.

• We do the right thing
• We’ve got something to say
• We’re stronger together
• We laugh in the face of the fun police

Our Commitment to Diversity

Here at the Modern Milkman, we’re made up of people from all walks of life - it’s what makes our team so amazing! We are committed to hiring great people from a wide variety of backgrounds and love that we are all different. If you share our values and our purpose, continue reading to find out more about our current employment opportunity.

What we’re proud of

Sure we’ve been selected as one of Northwest Business Insider's Most Exciting Companies, but as of July 30th, 2021, we’ve saved 17,330,832 plastic bottles. Now that’s something to celebrate!

What's the opportunity?

We’ve launched The Modern Milkman into France as Marché Moderne and as the face of our operation in France, the role of a Customer Service Executive is to be the first point of contact for all of our French customers, providing exceptional service through web chat, social media email and telephone contacts:

• To provide the highest quality customer support to our active and potential French customers
• Own and solve customer problems to increase customer satisfaction and retention.
• To fully understand our USP, products and services and be able to promote these in the voice of TMM to customers
• Share customer feedback with the operations team to highlight recurrent problems to improve the customer experience.
• Handle customer enquiries via various channels such as email, chat, telephone and social networks.
• Take ownership of your daily interactions with customers and go the extra mile to make them happy and satisfied about our service and retain them
• Handle customer complaints and resolve them quickly and efficiently including non-received orders, late orders, incorrect orders or defective products, addresses issues, etc.
• Effectively handle customers objections through building strong rapport and educating them on our brand and proposition to reduce cancellations
• Update customer information in the database after each interaction when necessary
• Work in close collaboration with the ops team based in France to have a real understanding of the on-site daily operations and the products teams in order to be up to date on offers, product knowledge, logistics and trends
• Handle customer information and personal data in a confidential and secure manner
• Achieve defined KPIS and goals

This is opportunity is remote working based within the UK

Requirements

You absolutely must have

• Fluent English and Native French written and verbal communication skills
• Out-going with a dynamic personality and a 'can do' attitude.
• A ‘get up and go’ attitude and the desire to get stuck in and execute. You’re willing to do what it takes to satisfy and retain our new French customers and make Le Marché Moderne a success
• Previous experience of using a Customer Support system including web chat and email
• Comfortable using Microsoft Office including Word and Excel
• Proven experience in resolving customer issues quickly and effectively in a KPI driven environment
• Ability to build rapport with customers, understand objections and resolve these to reduce cancellations while providing an excellent customer experience.
• Present an excellent image of the company at all times
• Must be able to work a rotating shift system: Monday to Friday and some Saturdays (2 days off per week) as per follow:
• 6:30am-3:30pm OR
• 9:00am-6pm OR
• 6:30am-12:30pm on worked Saturdays

Ideally you will have

• Ideally previously worked in a rapid growth start-up or fast-paced environment
• Have previous experience on customer acquisition or sales campaigns

Behaviours required for the role

• Passionate about the environment, reducing plastic and food sustainability.
• Highly organised and detail oriented with strong troubleshooting and problem solving skills. ️
• A team player - willing to put in the hours with your peers to "get the job done" and continually communicate with them to coordinate your tasks
• Excellent written and verbal communication with all levels of the business
• Ability to report issues and take responsibility for mistakes, with a willingness to correct them and improve your skills

Benefits

The Modern Milkman is an amazing business to work in with a super exciting and executable vision. Our team members are rewarded well, not only from a salary perspective but also with:

• Salary up to £24,000 dependent on experience
• 4.5% matched pension contributions
• 25 days leave plus bank holidays
• A day off for your birthday!
• Employee discount on TMM
• Life insurance with Aviva +25% off gym membership
• Cycle to Work Scheme
• Employee Assistance Programme access
• 2 in person company events per year

About Student Beans

Student Beans is the world's leading student loyalty network. We produce our award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featuring in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, Student Beans consistently innovate to offer new solutions that satisfy our consumers and drive ROI for our clients.

Also accredited as a Great Place to Work in 2021, Student Beans is constantly striving to empower employees in their daily work, as well as offering flexible solutions to encourage a healthy work life balance.

In the last two years alone, Student Beans has tripled the size of its teams in London, Manchester, the US and Australia- but we’re not stopping there! We have an incredibly exciting journey ahead with our brilliant employees driving our success, and we’re looking for more talented iniduals to join us.

About the role

As a result of our incredible success and growth, we are looking for a Client Services Executive to join us. Responsibilities include:

• Supporting the Account Management team with onboarding new clients
• Carrying out updates and resolving issues for clients
• Liaising with clients on monthly reports and optimising their use of tech
• Supporting the Account Managers with our key accounts
• Assisting with scheduling media campaigns, monitoring competitor activity and offer strength

Requirements

About You

We’d really like to hear from you, if you have…

• Excellent communications skills, both written and verbal
• 1+ years of client facing/client serving experience
• Admin experience
• You are organised, persistent and tenacious with experience of working to deadlines

Benefits

Life at Student Beans

We are passionate about our mission to empower students to thrive and believe our success is only due to our fantastic team, their different backgrounds, experiences and beliefs. At Student Beans our culture is welcoming and empowering, everyone has a voice and direct impact on our journey.

Here are just a few things that make Student Beans an awesome place to work:

• Competitive salary.
• Remote first working environment, meaning you are not obligated to come into the office, you can choose the environment you think you excel best in!
• Flexi-time, including Flexi Fri-yay which gives you an opportunity to finish at 1.30pm!
• Vibrant, purposeful and social environment - famous winter parties and summer getaways, regular socials and adventurous activities.
• Focus on welfare - gym membership, wellness challenges, EAP and health cash plan
• Mental Health First Aider
• In house performance and development coaching
• Access to the ‘Student Beans Library’
• Volunteer Days. Student Beans believes in the benefit of volunteering and we believe everyone can play a role in the community!
• Incredible partnership discounts for the biggest brands in the world: Google, Apple, TopShop, Ted Baker, GymShark, Domino's, Uber … to name a few!

Check out our Careers site to see for yourself! https://about.studentbeans.com/careers

Bazaraki.com is the biggest marketplace in Cyprus and the leader in real estate, cars, and general classifieds. Every month more than 750,000 unique users view more than 25 million ad pages on Bazaraki.com. Our mission is to improve daily our services and offer up-to-date technologically & commercially marketplace services to Cyprus.

We believe that people drive our business forward and we strive daily to build a powerful team with people that share the same passion and enthusiasm for eCommerce and technology.

What We Are Looking For:

We are looking for a Customer Success Advisor to join our Customer Success team and provide excellent and quality services and experience to our customers.

The Customer Success Advisor is responsible for ensuring the overall success of Bazaraki services. Working closely with customers, you will provide ongoing support, advice and day-to-day management of all requests, aligned to customers’ business objectives. You will need to understand our services, offer impeccable levels of service and build and maintain customer relationships, to become a trusted advisor. Additionally, you assist customers with technical problems, resolving customer queries, recommending solutions and guiding service users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

The ideal candidate will have customer support and sales experience and have a proven track record of meeting and exceeding program goals and revenue targets.

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Provide up-selling, cross-selling and account retention services as needed
• Promote new offers and services to customers
• Identify customers' needs and help customers use specific features
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities

• Go the “extra mile” to meet targets
• Ensure any customer issues are resolved quickly
• Respect customers' scarce time and provide clear and direct clarifications to their queries
• Able to handle multiple screens and get information from various sources quickly
• Have a strong relationship with the sales team in order to identify opportunities for growth within each account, to reduce churn and drive revenue
• Multitasking and critical thinking are required in order to prioritise and handle both incoming and outgoing contact
• Strong understanding of customer expectations with a focus on quality driven support
• Be a great team player and continuously work to achieve team targets

Requirements

• Proven experience in customer service roles
• Experience in a sales advisor role will be considered as an advantage
• Familiarity with our industry is a plus
• Greek language as a native and fluency in English is mandatory
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Back office experience
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Able to balance a customer-oriented and a results-driven approach
• Patient and comfortable dealing with complaints
• Professionalism and outgoing personality
• Great interpersonal skills
• Outstanding organisational abilities

Bazaraki will provide you with all technology required for the role. You will need to provide:

Benefits

• Competitive salary package
• Training & Development
• 21 days Holidays
• Work From Home

This is a permanent full-time position. It is a remote-based job. Extended working hours will be sometimes required according to business needs. We want to be able to attract the best and make sure you keep getting better.

Bazaraki.com is an equal opportunity employer. We want applicants of erse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. If you feel you have the skills and experience then don't miss out on this exciting opportunity!

Senior Customer Experience Manager

Remote /

Brand /

Full Time

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Salad users share their idle compute resources in exchange for rewards that power their passions. Every year, hundreds of thousands of gamers using Salad claim more than 3 million games, gift cards, subscriptions, and other digital rewards from our in-app store. We know that people who successfully benefit from their home hardware become our strongest advocates.

As a Senior Customer Experience manager on our Salad App team you will lead and develop all customer experience initiatives to capture the Voice of the Customer, identify areas of opportunity and develop valuable user communication channels.

Responsibilites

• Define, own, and develop the customer support experience for our Salad App including processes, support material, and escalations.
• Own the customer support vendor relationship and its KPIs. Align with stakeholders on vendor KPI targets, closely monitor and review performance, and keep our support partners accountable.
• Work closely with Product to define and develop a data-driven VoC program to identify and develop product changes to improve CX within our Salad App.
• Manage and coach our community manager to develop valuable user communication channels in partnership with our Growth and Brand teams.

Who Are You

• 5+ years of experience in CX measurement/research, project management, CX program management, or customer insights.
• Experience with consumer-focused digital products and with managing customer support vendors.
• Knowledge of best practices and trends in digital CX channels for support and customer feedback.
• Demonstrated ability to produce valuable data-driven insights.
• Self-driven and capable of working through ambiguity.

Benefits

• Unlimited Vacation
• Pays 75% Health
• $500 Work From Home Budget
• Fully Remote Team
• Computer Provided
• Referral Bonus

Anyone we hire will share in the challenges and rewards of a rapidly developing company. Ideal candidates must be comfortable advancing projects with minimal oversight, synthesizing discrete tasks from cross-team discussions, and thoroughly advocating their ideas. Because our team is entirely remote, new hires will also be expected to keep themselves on task and optimize their personal workflows.

Though we support scheduling flexibility, we ask new hires to commit to a core workday that allows for collaboration with teammates operating within the UTC-05:00 (EST) and UTC-09:00 (AKST) time zones. You must work in a time zone in or between the EST and AKST times zones. Only U.S. Citizens or Green Card Holders.

The Salad desktop application allows gamers and everyday webizens to share latent compute resources from their idle PCs—like processing cycles, storage, or bandwidth—on a distributed network called "The Kitchen," where they can contribute to advanced computing tasks and power their passions with meaningful rewards. Every year, Salad Chefs claim over 3 million games, gift cards, subscriptions, and other digital rewards using value earned on Salad.

With their help, our network has surpassed some of the world's top supercomputers with peaks of 80 pFLOPS and counting! Since our founding in 2018, the Salad community has contributed over 8,000 years of latent processing cycles to Ethereum and other blockchain ecosystems, and donated thousands to environmental charities like #TeamTrees and 1% for the Planet. Now we're activating that robust supply of shared resources to create a decentralized and entirely people-powered cloud computing platform.

By 2025, the SaladCloud platform will offer affordable, workload-agnostic cloud computing infrastructure for virtually any use case. Whether it's bootstrapping VPN services, seeding new blockchains ("decentralization-as-a-service"), spinning up P2P gaming networks, or securely distributing a 3D rendering job to thousands of anonymous nodes, there's nothing the Salad Kitchen can't cook up.

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When applying, mention the word CANDYSHOP when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNmM

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Community Manager

• North America based
• Full time or Part time (0.6-1 FTE)

What you bring

Our ideal candidate is one who loves to make a difference. Is a self-starter and pitches in and enjoys working with a global team and embodies our values: One team - Find a way - Honour Knowledge

The opportunity

We are seeking to grow our global user engagement and support team with a Community Manager based in North America.

• Genuine global impact. No corporate spin here, social impact is the focus of everything we do. As part of Covidence your impact will be felt around the world.
• Collaborate with researchers around the world to build new ways of making sense of research data and transforming the impact that research can have on people and society.
• Be part of the front line supporting our community as they complete their systematic reviews using Covidence.
• Act as a voice of our user community within Covidence, contributing insight to our product team as we improve their experience using Covidence.
• Provide support and care to our major institutional accounts across the world.
• Join a team of really lovely people, scattered around the world.

To excel as a Community Manager, you will have excellent interpersonal skills, strong written and verbal communication skills, and be highly organised with proven ability to appropriately prioritise tasks and deliver on time in a busy environment.

You will have demonstrated capacity to work independently and with others in a globally distributed team. And importantly, you'll have proven ability working with online technologies and social media.

Key responsibilities

• Support the development of the Covidence user community, by designing, implementing, and evaluating user support activities; these include managing support requests, onboarding user journeys, providing retention programs, and other user interactions.
• Support delivery of the Covidence account management program, engaging effectively with major institutional customers and inidual users.
• Develop and maintain user support resources, including the Covidence knowledge base and other online text and video materials.
• Support the development of the Covidence community through online interaction in forums and social media.
• Build and support the Covidence community through organisational engagement, presentations, workshops, and networking. 
• Communicate user and community needs to the Covidence strategy and software development teams.
• Contribute to associated systematic review innovation and research projects.

Other desirable skills and experience 

• Experience supporting and/or training systematic review authors.
• Experience conducting systematic reviews, Cochrane Reviews and/or Health Technology Assessments.
• Experience in the use of new technologies, particularly if related to evidence synthesis/systematic review. Even better if this includes the use of Covidence.
• Experience in online community development and/or user support.
• Experience in customer service.

About Covidence

Launched in 2014 Covidence is a world leading SAAS platform that enables health and science research teams to rapidly synthesise and uncover actionable insights from the mountains of existing research in the world.

Our mission is to dramatically improve lives by changing the way the world creates and uses knowledge.

We offer:

• competitive salaries relevant to your experience level
• remote team so you can live and work anywhere within the North American time zone
• 4 weeks paid leave, and extra paid week off between Christmas and New Years and the option to purchase 3 more weeks pro rata access to wellbeing services & programs
• a knowledge allowance so you keep learning and developing
• monthly home allowance to set up and run home office

We also have to cater to the timezone differences which means there is a need to participate in some early morning or evening online meetings. We try to make this as non-disruptive as possible and have no expectation of long days as a consequence.

We truly believe in our vision and are proud to be working on something that helps improve and save lives. We're respectful of each other, empathetic, collaborative, and listen just as much as we speak. When you join Covidence you are joining a team that cares deeply for what we can build and achieve together. If you are ready to be more than just a cog in the machine; if you are smart, curious, want to create change, and are not scared of getting your hands dirty to make it happen – then this is the place for you.

Next steps

So, kudos to you for reading to the end of this job post. If working with us as a Community Manager sounds like your thing then go ahead and submit your application by sending through your resume and your letter of application that explains why you are interested and why you are the best person for the job. Good luck!

Are you ready to trade your job for a journey? Become a FlyMate!

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

With over 850 global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are seeking a Client Experience Specialist - In this role, you will provide support to our clients across a number of products and services. This support will be delivered not only through 1:1 inbound inquiries but also through engaging and educational proactive interactions at both a 1:1 and group level e.g. webinars. You will also serve as an escalation point for payer inquiries when client awareness and/or involvement is required. 

Your primary stakeholders outside of the Client Experience team will be Flywire Relationship Managers and our Cash Management team. Through collaboration you will provide top-notch service to Flywire’s clients resolving their daily inquiries and optimizing their (and their payer’s) usage of Flywire products. 

• Provide solutions to complex client issues by phone, chat, and email with speed, professionalism and empathy
• Be the first point of contact for non-strategic client inquiries
• Be a brand ambassador leaving a positive impression on every interaction
• Be an escalation point for our Payment Experience & Support teammates when client context is required, serving as a content expert for client utilization of Flywire Products
• Produce written & visual collateral to aid in client education
• Support the regional CPE Specialist and Manager as needed with project-related tasks 
• Collect feedback to better understand client challenges as well as client (and their payer) trends. Be the voice of the client within Flywire escalating insight both within the Client Experience team and beyond
• Contribute to the Client Experience function by using data analysis & feedback to identify areas of internal efficiency 
• Take an active role in identifying content gaps in our external and internal knowledge base, assisting in content creation as needed
• Assist with regular administrative tasks such as the creation of monthly schedules for live contact support and scheduled tasks, meeting preparation, weekly updates & training

Here’s What We’re Looking For:

• Fluency in English and French (required); other languages are a plus
• A keen interest in client support
• Consistent high-level execution against support standards  
• Proven ability to handle even the most difficult customer inquiries efficiently and with empathy
• Excellent phone etiquette and the ability to listen, understand and find a solution to complex requests
• An interest in data, and an understanding of its importance in driving change 
• Experience in a multi-channel support environment
• Ability to work on a flexible schedule (e.g. shift rotations, public holidays)
• International experience (preferred)
• Familiarity with CRM software (preferred)

Technologies We Use :

• Zendesk
• Google Suite
• Looker

What We Offer:

• Competitive compensation, including Restricted Stock Units 
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and ersity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Title: Customer Service Representative – National Remote

Job Category: Customer Service and Claims

$1,000 Sign-On Bonus for External Candidates

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

The Customer Service Representative position is full-time based on an anticpated schedule of 35-40 hours per week, Sunday- Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00 am-10:00 pm local time. Standard training days are Monday – Friday 8:00 am to 5:00 pm CST for 4 – 5 weeks. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities

• Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
• Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
• Ask appropriate questions and listen actively while documenting required information in computer systems
• Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
• Make outbound calls to customers on prescription orders and payment issues

This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to member prescription and /or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

INTERVIEW PROCESS – Our interview process has been streamlined for your convenience! Your digital, recorded interview will consist of 5 questions and last less than 30 minutes. So, please be articulate, clear, and detailed. Once a decision has been made after your interview, we will let you know!

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience
• 1+ years of customer service experience to include providing service over the phone
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Basic knowledge of Microsoft Office Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet)
• Ability to work any of our 8-hour shift schedules during our normal business hours of Sunday – Saturday 5:00am – 11:00pm local time in Pacific Standard Time OR Mountain Standard Time depending on location

Preferred Qualifications:

• Call Center experience
• Customer Service experience
• Experience with Adult Learning in virtual environment
• Experience working with Digital platforms and systems. Web, Chat, email.
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Must be able to connect directly into internet – via hard wire (either directly to modem or router)

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 to $23.51. The salary range for Connecticut / Nevada residents is $16.00 to $25.77. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

If this sounds like you, we've got your perfect career.

We call this role “Author Success Manager,” but the best way to think about this role is a mash-up of “Experience Extraordinaire” and "Coach." 

You're an Experience Extraordinaire in the sense that you're responsible for guiding an author through a book creation and publishing process. You'll work with a Book Team to keep track of a complicated project with lots of moving parts. You'll ensure that every author you work with has a flawless experience with Scribe Media and always knows what's coming next.

You're a Coach in the sense that you will be working with authors who are usually very successful, demanding, and have lots of requests for their time. You'll have to use all different types of psychology to understand them, manage your relationship with them, and help them to do things that may be hard, difficult, and that they are slightly resistant to—but must be done, and are best for them and the book. 

Ultimately, your job is to manage all of the author-facing communication for our projects and to curate an impeccable experience for our authors. 

Here's how it works:

The moment an author signs with us, you take over all communication with them. You're their main point of contact and their leader through their book journey. Then you'll assemble their publishing team and coordinate the entire process. You own the relationship with the author, all the way to the final result—which is ensuring we produce a book the author is proud of.

These are some examples of tasks you'll be doing every day:

• Communicate the right expectations to your authors so they always know what to expect and what's needed from them.
• Review all project details to decide how to best communicate with an author: maybe it's Zoom, a call, a text or email. 
• Work with the Book Team to ensure all work on the book (writing, design, etc) reflects the author's voice and intent. (You will not be writing or editing the manuscript yourself.)
• Help authors solve any problems that come up on a day-to-day basis—questions about audiobooks, marketing, issues with cover design, print run delays, and any other problems that come up.
• Ensure your author's book is always moving forward on schedule.
• Sometimes you will even have to help authors address fears or anxieties that may arise. Publishing a book is a big deal for people, and sometimes that requires some emotional help, as well as publishing help.

You're the communication boss of the book process. You do everything necessary to communicate with the author to ensure they're proud of their book and that it's completed on time and on budget. 

And it's important to note: you'll be doing this with dozens of authors at once (who are at all different stages of the process).

If you can nail the above, you're probably pretty awesome—which brings us to an important question:

We're Scribe Media, and our mission is to help everyone on earth write, publish and market their book.

The problem is that writing and publishing books are, for most people, a painful and difficult process, loaded with uncertainty and aggravation. Our goal is to make it as simple as possible, so that as many people as possible can do it. 

We have multiple ways we help people do this. We can edit and publish an already written manuscript (Scribe Publishing), or we can help people write their book using a structured process with our guidance (Scribe Guided Author), or we can do a structured interview process that gets the book out of them in their words and their voice (Scribe Professional). 

And if you can't afford our services, that's fine. We give away all of our information for free. Seriously, it's called Scribe Book School, and it's better than any paid course on the internet. 

You can see some press about us here. 

And you can see some of the books we've already published here.

Our company was started because a frustrated entrepreneur wanted to put all of her incredible knowledge and ideas into a book, but didn't have the time to write it or the patience to deal with the frustrating publishing process. So we solved her problem. The origin story is here.

Her book became an amazing success, and we realized the world was full of these people--smart people who should write a book, but don't, because the process is so painful. 

These people want to write books, but don't have the time or desire to do it the old way, and that's why Scribe exists: we help people turn their ideas into books that both cement their legacy and impact the world.

Our process has worked for over 2,000 authors in seven years, and we're growing fast. Our ultimate goal is to help everyone on earth write and publish a book. 

If we do that, we'll help create many thousands of books that would never have otherwise existed, changing the lives of millions of people. That's really exciting to us. 

To see what we mean, here are some author success stories and videos of authors talking about what their books mean to them, and to their readers.

But if you really want to see why we do this...just watch this video of an author we worked with, Philip McKernan.

We're not going to try to pitch you a load of corporate doublespeak bullshit about how great we are. Instead, we'll just show you proof. 

These are all real tribe members, speaking openly and honestly about all aspects of what it's like to be part of this tribe: 

The 3 Things Applicants Need to Know

Who Should Not Work At Scribe? 

What's It Like To Work At Scribe?

You can see a bunch more videos here, on our YouTube Channel.

This is the operating system for our tribe: The Scribe Culture Bible.

We are consistently ranked the #1 Best Place To Work in Austin.

Also, Entrepreneur Magazine said we have the #1 company culture in America. 

And, our President and CEO was named the #1 CEO in Austin and EY Entrepreneur of the Year.

Location

• Remote 

Type of Employment

• Full-Time

Necessary Skills & Qualifications

Here is the list of skills we believe are necessary for this career. Most importantly, we are hiring based on careful balance of relevant experience, cultural fit, and motivation: 

• Strategic and Critical Thinking: Ability to thrive in fast-paced environments, embrace the unknown, and adapt to a quickly changing environment without losing the thread on project goals. You set clear expectations for yourself and others for successful outcomes and you can easily assess and pivot to meet those expectations.
• Exceptional Social Intelligence: This position will require you to work with a lot of different types of personalities, clearly set expectations with them, and get them to do the work they have to do—even if they are resistant, or want to do it a different way. You'll need to have exceptional social intelligence. Sometimes you will need to have hard conversations with them, and even set limits with people who are not used to hearing 'no'—but do it in a way that doesn't upset them or derail the project. It takes real social intelligence to navigate these situations.
• Relationship Building: You have experience engaging with outside vendors, contractors, part-timers, or freelancers. You are confident and able to engage and guide them in a professional manner. 
• Excellent Communicator: You should be comfortable and experienced with speaking on the phone with people, as some of that will be required for this role. You must be able to listen closely, understand what they are saying.
• You Are Self-Motivated and Get Shit Done // High Agency and Self-Management Skills: This is an absolute must. You must be the definition of a doer and very self-motivated. You cannot hide in this role, you cannot do things half-assed, and you won't have people picking up your slack. We don't want people who have to be constantly managed. We all work very hard every day, because we care about our mission, and what we do matters to us and other people.
  NOTE: Hard work does not mean endless hours. It only means accountability. There is no coasting and no hiding here. If the idea of being held accountable to achieve real results excites you, this is the right tribe for you! 

Salary & Benefits 

• Competitive Pay: $65,000.
• Full Benefits Package: We don't spend our money on ping pong tables and beanbag chairs. We spend our money on things that matter to our tribe--like a full slate of benefits that would rival any Fortune 50 company. 
• We fully cover your medical, dental, and vision insurance—starting on day 1.
• We offer up to $1,500 in educational assistance to continue your learning.
• We have six weeks of paid time off, including holidays and the week between Christmas and New Year's.
• If anything awful were to happen to you, we provide life insurance and short- and long-term disability.
• 401k match to support you in planning for your future.
• Free Book Benefit: Take part in Scribe's Guided Author from Day-1. Scribe's Free Book Benefit can be used once every 18 months for Scribe Publishing or Guided Author, and every 36 months for Scribe Editing. You'll also have free access to the entire Scribe library.
• Each Tribe member gets four fully paid community service days per year. These days can be used to volunteer alongside Tribe members at coordinated community events or to inidually support causes you care about in your local community.
• We believe that Diversity, Equity, and Inclusion has no finish line. We hold optional discussions throughout the month led by volunteer Tribe members with the goal to provide a safe space for asking questions, openly sharing, and encouraging learning.
• Any Tribe member who gives birth receives 12 weeks of fully paid time off. Partners of birthing parents, or those involved in adoptions, foster placements, or birth through a surrogate, receive 4 weeks of paid leave.
• Up to 10 days of fully-paid, no questions asked Bereavement leave. You define what 'loved one' means to you: be it a parent, a cousin, a best friend, or even a beloved pet.
• MacBooks are provided to all full time Tribe members for Scribe work and personal use.
• We're supportive of Tribe members working to create the lives they imagine! Freedom to do other work on the side is encouraged, as long as the work doesn't compete with or negatively impact Scribe's business.
• As a Community Supported Agriculture (CSA) host, we partner with an organization that supports refugee families through a community garden here in Austin. You can sign up with us to get local, in-season produce delivered weekly straight to the office!
• We have Work with Your Dog Wednesdays! AKA: Woofdays!
• Be Part Of A Tribe: You (should) have seen the videos above. We also have a pretty cool set of principles that we live by as a tribe, you should check it out, because this is the operating system for our tribe, and everyone in our company lives the values and principles outlined in this doc. 
• Freedom & Flex Work: You can work from your home anywhere in the US, work while you travel, work in our office, make your own hours--we don't care. You can wear a three piece suit (like our CEO), gym clothes, or anything else--we don't care. We only care that you drive results, uphold our values, and perform in your role with reliable phone and internet connections. And we have lots of paid time off each year, because we believe that rest and recovery are just as important as work.
• Make A Real Impact: We're a small tribe (just about 100 full time) and you will be a major part of our team. Not only that, you won't just impact the company, you'll impact the world. Books are one of the very best ways to influence other people and change the way they think--and you'll be helping to make them a reality. 
• Work With Interesting People: You're not just working on any books. Past authors include major company CEOs, famous entrepreneurs, professional athletes, and people with amazing personal stories. These are books that change lives.
• Want to see more? Check out the Scribe Careers page of our website.

EEO Statement

At Scribe, we don't just accept differences — we support them, celebrate them, and as a company, we thrive on them. Scribe is proud to be an equal opportunity workplace and we actively look for and hire people who bring new perspectives and experiences to our tribe.

Complete the application by clicking on the 'Apply To Position' button. Applications will remain open until we find the perfect person for this role.

You can expect to hear back from us either way within 15 business days. Be sure to keep an eye on your spam and promotions boxes in case our emails end up there! To make sure we're able to give your application the careful attention and time it deserves, please do not follow up with us unless you don't hear back from us by then. 

Please, no phone calls. Due to the number of applicants we typically receive for our career openings, we are not able to do phone interviews until later stages of the hiring process. All applicants must submit an application through our portal. 

Note: If you're on an external job site, we encourage you to apply directly from our career portal at https://scribe.breezy.hr/

We're only considering candidates located in the United States, and that are authorized to work in the United States. We will not sponsor applicants for work visas.

Richardson is the global leader in sales training and performance improvement. We drive accelerated growth by bringing clarity and simplicity to the areas that matter most. From ensuring sales managers are executing the right activities to equipping sales teams to drive a buyer-aligned sales process with exceptional skills and strategies. We guide sales organizations through a digitally enabled performance journey that excites, engages, and reveals impact.

We engage clients and find ways to turn potential into progress; we create solutions to unlock what is possible – managers who know exactly how to drive growth from their teams, customers who see the difference in how their sales teams show up, and a clear path to outperformance. We provide a modern performance improvement solution with collaborative customization, that drives process change, enhances selling skills, and provides comprehensive curricula to equip sales professionals with all they need to get ahead and stay ahead. We stay at the forefront of business trends that are driving significant change across all industries, and we provide thought leadership and market guidance in response. Our goal is to consistently exceed client expectations and bring them the full value of our exceptional solutions to drive their business forward.

OUR COMPANY IS GROWING & EVOLVING AND NOW IS AN EXCITING TIME TO JOIN OUR TEAM.

THAT’S WHERE YOU COME IN …

The Customer Success Manager is an experienced consulting role responsible for leading Client engagements focused on sales performance improvement and change management. The CSM will work with Client, Richardson Sales Performance, and 3rd party resources to help Client successfully implement and deploy sales performance improvement solutions, which typically include the following:

• Identifying Client’s strategic business goals, and leading indicators of performance improvement (sales talent knowledge, behavior and pipeline)

• Developing and supporting the rollout of multi-year curriculum plans to close sales talent gaps and inidual learning plans

• Supporting Client in obtaining measurable and sustainable benefits from the multi-year development plans

• Developing and supporting the Change Management programs that are an integral part of Sales Performance Improvement programs

• Working as part of an Account Management team where the CSM partners with the sales lead to develop and expand Client relationships

Responsibilities:

Program Management

Change Management

Additional Information:

Equal Opportunity Employer

• Bachelor's degree is required, preferably in Business Management, Performance Improvement, HR/Training or related field.

• Minimum of 5 years of experience in program / project management, sales management consulting, or related experience.

• Project management skills and the ability to work as part of a team in a bottom-line driven, fast-paced environment, juggling multiple projects with ever-changing priorities and deadlines.

• Experience within technology industries is required, but broad exposure to multiple industries is preferred.

• Skill experience that is critical for this role include the following:

• Change management

• CRM and other Sales Operations tools

• Consulting and coaching experience helpful; strong communication and influence skills.

• Instructional design experience not required, but beneficial.

• Must be willing and able to work and travel internationally as needed, up to 25% travel required.

We're looking for a Loyalty Support Specialist to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment.

You will be a part of our Customer Success team, reporting to the Support Team Lead, and responsible for managing our retention process at the end of the customer lifecycle. 

If you are a coachable, curious, and passionate inidual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

Who We Are

✨What You'll Do

1. You will work with customers as they end their tenure with Intiveo to find a mutually beneficial solution
2. You will look for opportunities to retain customers through account reviews and support to regain value in Intiveo
3. You will work with the team lead on scalable solutions to make the cancellation process smooth for clients 
4. You will track accounts to identify churn risk and work proactively to eliminate that risk
5. You will process cancellation requests, pauses, refunds, and coordinate invoicing changes

✨Who You Are

• You have proven success in partnering with clients, preferably in a SaaS environment, while building strong relationships
• You have experience with cancellations and the retention of clients
• You have a minimum of 2+ years of client account management experience, preferably in a Customer Success role
• You have excellent time management, organizational, and problem-solving skills
• You have the ability to advocate for ideas and concepts
• You can manage the needs of the business with delivering best-in-class customer experiences
• You have high attention to detail
• You are an excellent written and verbal communicator - with a professional and engaging presence, presentation and public speaking skills
• You have a strong aptitude for technology and ability/desire to learn new software

✨Bonus

• Bilingual (French/English) - but not required

More About Intiveo

At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our ersity!

Want to see more? Check out our Culture Book here!

Title: Technical Support Engineer I

Location: Remote

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

Technical Support Engineers are the highest level subject matter experts within the Customer organization. Collectively, our team knows more about Mailchimp’s product suite than any other team in the company. We understand how it’s built, where it breaks, and most importantly how our customers use it. Technical Support Engineers utilize collaborative problem solving to uncover root causes and effectively resolve complex customer issues. We use a coaching mindset to help representatives across the organization develop stronger troubleshooting techniques, deeper subject matter expertise, and more efficient workflows within their day-to-day work. And, we share a commitment to delivering the best possible experience to all of our customers.

As a Technical Support Engineer I, your top priority will be to enhance the customer experience and effectively resolve customer issues. You will serve as an active resource for our frontline teams once they’ve reached their limit of technical understanding or capacity. You will also lead by example to drive exceptional customer interactions. And, you will seek to identify areas of opportunity to meet business and departmental needs.

What you’ll do:

• You’ll field questions from front line support representatives, assist with technical escalations, and resolve customer issues directly through specialized support queues.
• You’ll diagnose and troubleshoot most complex technical issues varying in complexity and determine the appropriate course of action
• You’ll utilize collaborative problem solving to uncover root causes and effectively resolve complex customer issues
• You’ll meet internal Service Level Agreements and Key Performance Metrics
• You’ll be an escalation point for Representatives and Specialists working through advanced technical issues
• You’ll prioritize and manage several open issues at one time
• You’ll analyze trends with reported issues, communicate impact to appropriate internal teams, and recommend solutions.
• You’ll partner and collaborate with leadership on strategic projects as needed
• You’ll assist representatives and specialists to troubleshoot issues through chat, email and phone channels
• You’ll guide and educate support representatives to more effectively serve our customers and to better understand and utilize the tools at their disposal.
• You’ll exemplify Core Leadership Behaviors
• You’ll promote collective team skill set by leading training, co-working, shadowing, resource development, and specialized knowledge sharing initiatives.
• You’ll act as a resource for other departments seeking customer insight.
• You’ll participate in weekly on-call rotation acting as the primary point of contact for off hours escalations or alerts
• You’ll provide leadership during crisis management

We’d love to hear from you if:

• You have a Bachelor’s degree or relevant work experience
• You have 3+ years of experience in a customer facing role for a SaaS technology company
• You are self motivated and internally driven
• You are trustworthy, reliable, and operate with a high level of integrity
• You have a demonstrated ability to understand complex software applications and a desire to share that knowledge with others
• You have the ability to effectively communicate technical concepts to customers with varying levels of technical competency
• You are comfortable with working cross-functionally with teams across Mailchimp
• You are agile and demonstrate the ability to quickly adapt within a fast changing work environment by seeking solutions regardless of circumstances
• You are an action oriented problem solver, are customer obsessed, and possess excellent verbal and written communication skills
• Bonus points for:
• You’ve met or exceeded performance expectations in your current role with no history of behavioral or performance issues.

At Mailchimp, we understand that experience comes in many forms. We don’t just accept differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. We’re dedicated to adding new perspectives to the team – so if your experience aligns with what we’re looking for (even if you don’t check every single box), please consider applying!

Mailchimp is an all-in-one marketing platform for growing businesses. Mailchimp empowers millions of customers around the world to start and grow their businesses with world-class marketing technology, award-winning customer support, and inspiring content. Millions of businesses and iniduals from community organizations to Fortune 100 companies trust Mailchimp to help them connect with their audience with the right message, at the right time, in the right place.

Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, and Santa Monica, Mailchimp has 1,200+ employees. Through Intuit, we offer employees competitive compensation, best in class perks and benefits. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. Find Mailchimp on social.

Vaccination Policy: We are requiring that employees who come onsite be vaccinated. Unless prohibited by applicable law, full vaccination against COVID-19 is a requirement for any position at Mailchimp/Intuit that necessitates coming onsite and/or in-person business activity. Qualified applicants who wold like to request an accommodation (exception) on the basis of a qualifying medical condition/disability or sincerely-held religious belief should contact [email protected].

Mailchimp is an equal opportunity employer, and we value ersity at our company. We don’t discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

OpenSea is looking to hire a Customer Experience Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

YOUR JOURNEY STARTS HERE...

This position presents the opportunity to work in a business-critical role in a rapidly growing company. You will also uphold our four core values:

• Be the solution - take ownership, drive collaboration
• Be resourceful - strive for new wins every day
• Be honest - default to transparency
• Be respectful - treat others like you want to be treated

We encourage applicants from erse backgrounds and underrepresented groups and would invite you to apply. A erse workforce is a highly productive one, so why not take a chance, send us your application even if you don't meet all our requirements, we may surprise you!

“Culture add” is so much better than "culture fit" and welcome applications from all groups, irrespective of your, age, disability, gender reassignment, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, veteran status and sexual orientation.

ROLE SUMMARY

As a Customer Support Specialist, you're an ambassador for the WeTravel brand. Your team is the first point of contact for users. Your team creates a great first impression and ensures customer happiness by helping them to achieve maximum benefit from our product.

You have a strong, positive can-do attitude and feel a genuine sense of pride when helping people and solving problems. You will uphold our values of being transparent, helpful, and friendly.

In this role, you will work remotely in the United States. We currently offer an email, chat and messaging platform, with new updates expected shortly.

Role Responsibilities

• Product educator: Maintain expert-level knowledge of our ever-evolving product. Respond to inquiries about how to use the product, share tips, tricks, and best practices, and help the users succeed in using the product.
• Problem-solving: When inquired, determine whether a problem is with user understanding or a product bug. If it's the former, teach the user. If it's the latter, then report the bug to our product team. Capture and relay relevant feedback and insights to internal teams in order to constantly improve the product and user experience.
• Inbound sales: introduce the product to the visitors of our website and guide potential customers to conduct demos with our salespeople.

Requirements

• Previous customer service experience is strongly preferred
• Strong written skills with fluent or near native English and Spanish language skills - you are able to articulate yourself in a clear, concise, and professional manner, even during escalated interactions
• Impeccable interpersonal skills - you are friendly, sympathetic, and a good listener
• Very strong attention to details and comfortable reviewing documents
• Comfortable solving issues over the phone (we will be soon launching phone support!)
• Excellent time management skills - you will be juggling between routine tasks to verify new customers and reactive tasks to answer customer inquiries.
• Flexibility to work during the business hours but sometimes covering the weekend shift

ABOUT US

WeTravel (www.wetravel.com) is an online fintech payment platform that transforms travel companies' finances, communication, and marketing from a lot of manual paperwork to digital. We are a very well funded VC-backed company, bringing together a erse and highly motivated team.

https://resources.wetravel.com...

BENEFITS & Salary

Salary - US$16,000 - 21,000 Per year

LATAM

• Attractive compensation
• Unlimited Paid Time Off!
• Remote first option - Work from home, or work remotely from anywhere in Latin America.
• As a travel-related company, we have fantastic team retreats, two of our founders love surfing, so it's normally beside a great beach
• The latest tech you need to be successful.
• Salaries reflect local factors and considerations, and are applicable to candidates becoming resident in LATAM from elsewhere.
• 1099 / consulting agreement

Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

• Handle high amounts of incoming calls
• Produce sales leads
• Identify and evaluate customers' needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Reach personal/customer service team sales targets and call handling quotas
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

• Some proven customer support experience or experience as a client service representative
• Track record of not just reaching, but exceeding quota requirements
• Strong phone administration skills and active listening capabilities
• Experience with CRM systems and practices
• Customer orientation and capacity to adapt/respond to different types of characters
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• High school degree

Currently hiring for remote employees in the following states: Alabama, Georgia, Michigan, Oklahoma, Tennessee, and Texas

In this role, you will provide strategic direction as well as day-to-day engagement for global brands to fast-growing small and mid-size companies. The Social Media Community Manager must be methodical, organized, and highly self-disciplined. Attention to detail is key.  

Due to the nature of social media taking place 24/7, this position has non-traditional work hours. TruePoint uses an alternative work schedule (AWS) instead of a traditional fixed work schedule (e.g., 8 hours per day, 40 hours per week). Your schedule will include a mix of daytime, nights, weekends, and holidays. As long as the community manager keeps up consistent training and delivers quality work in good standing with agency and client expectations, they will be able to work remotely. However, they are required to attend team, agency, and client meetings in office and client meetings on-site, as needed. TruePoint and/or its clients will provide consistent training on platforms and techniques for engaging with social media users.  

TruePoint is seeking a team player with a passion for social media to join our community management team for a global brand. This person is methodical, organized, and highly self-disciplined. Attention to detail is key. 

Engage on positive news and share relevant information/content/links to (~70%); respond to customer inquiries on various channels including working with online Customer Care team (~30%). 

Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors. Working with managers to identify and flag trends. 

• Contribute to development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports. Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results. All communications must be customized to clients' tone, voice, and style. 
• Monitor and respond to customer inquiries across established social media channels including Facebook and Twitter, and act as liaison with online Customer Care team. 
• Engage with customers on news, products, and services and share relevant information/content/links. 
• Identify and flag trending topics. 
• Provide standardized reporting at the completion of each shift and as-needed during times of crisis and high-volume activity. 

Qualifications 

• Genuine interest in developing expertise in social media; proactively shares industry insights.  
• Professional experience using enterprise-publishing and listening tools. Adept at Sprinklr is a plus.  
• Strong communication skills, both written and verbal. Exceptional attention to detail. 
• A digital native with a functional understanding of multiple social media platforms. 
• Ability to work remote, flexible schedule (some nights, weekends, and holidays). Holidays are recognized with paid time off. May require travel. 
• Hiring for various levels from 1-5 years experience.

Primary Responsibilities 

• Adept at using enterprise-publishing and listening tools to successfully conduct social listening, proactive engagement, reputation management, and crisis communications.  
• Provide content writing and real-time counsel for effective brand community management across a variety of social networks. 
• Contribute to reporting, auditing of client and industry social media. Conduct standardized reporting and analysis real-time and as needed during times of crisis and high-volume activity. 
• Develop error-free messaging and content in real-time to support clients' social media goals. Demonstrate ability to consistently identify, flag, and engage on trending topics. 
• Provide timely updates to account leadership, and the client, ensuring goals and objectives are met. 
• Support digital media team with administrative tasks in a timely and professional manner. As needed, contribute to strategic development of client and agency plans, content, and campaigns. 
• Contribute to developing and retaining successful agency and clients' processes that ensure success, including training guides, checklists, templates, plans, and case studies. 

Operational Leadership 

• Track/enter time with precision on a day-to-day basis.  
• Effectively maintain a monthly expense report and reconciliation.  
• Interact professionally with client executives and team, possess excellent interpersonal skills.  
• Be self-sufficient, meet deadlines, and provide the best quality materials.  
• Work well on a team; proactively contribute recommendations to enhance results.  
• Understand and facilitate purchase order process; initiate and track vendor billing accurately. 

We offer a dynamic workplace, fun culture, competitive salary, health care benefits (medical, dental, and vision insurance), 401 (k), and more.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process. 

• Quickly get to the heart of what our customers are trying to achieve

• troubleshoot and resolve complex problems

• help our product managers and engineers understand the nuances of customer issues

• tactfully manage internal and external stakeholder expectations

• build effective working relationships with your colleagues across the globe

• ready to get your hands dirty to reproduce issues or test solutions

• knowledgeable about REST APIs

• able to search and analyze logs

• capable of interpreting code in at least one programming language

• eager to fill in gaps wherever your expertise might be needed

• At least two years of experience in a customer-facing technical role

• Familiarity with Zendesk, JIRA, Salesforce, and other tools of the trade

• Great prioritization and triage skills

• An analytical mindset that allows you to dig deep and understand the problems your customers face

• Troubleshoot complex issues for our merchants, communicating with both customers and partners via email and Slack, and tracking issues to resolution in Zendesk

• Work internally with engineers and product teams to find root causes and identify solutions

• Develop expert knowledge of Primer’s products and the payments landscape in general

• Contribute to our knowledge base and suggest improvements to our documentation

• We're a rapidly growing company, where everyone can have an input into how things are done - you'll wear multiple hats and roll up your sleeves, building Primer with us from the ground up

Note: Partly is headquartered in Christchurch but has employees spread across NZ, AU and UK. If relocating to Christchurch, we would cover those costs. If working remote, we would pay for any visits to HQ (at least once per quarter).

Partly's mission is to connect the world's parts. We're building the first global platform for replacement parts, starting with auto parts. We've more than tripled our team over the last 12 months and expect to double in size over the next 18 months. We're a global team spanning both Europe and Australasia.

Founded by ex-Rocket Lab engineers, we use utilise bleeding-edge technology to solve challenging but exciting problems that make a huge impact in a $1.9 trillion industry.

You will be Partly's founding Customer Success hire, responsible for ensuring the success of each of our customers. You will have the mandate to adopt what's working, throw out what isn't, and design from first principles a system that ultimately best serves our customers.

• Derive the strategic direction and lead our customer success function
• Define and continuously refine our customer success best practices and processes across our teams in Australasia and Europe
• Lead by example by taking a hands-on approach with clients, demonstrating to your direct reports what best-in-class looks like both in terms of operational effectiveness and client communication
• Optimise, manage, and oversee all relevant execution processes, making the customer experience as smooth as possible, and at all times optimising for customer happiness
• Ensure that our customer success function is data-driven and provide regular reports to the team
• Hire the best Customer Success Managers and Onboarding Specialists to join your team
• Alongside these duties, you will take on the role of Customer Success Manager for our larger customers, working closely with them to ensure they are maximising the value of our products

• You have experience in working in a customer success role, ideally within a SaaS company
• You have previous experience in managing, growing and getting the best out of a team of CSMs
• You love speaking to customers and understanding and solving their problems, and have excellent verbal and written communication skills
• You are a natural relationship builder with strong empathy skills and an ability to relate and speak in the language of the customer
• You are comfortable with ambiguity and the responsibility to build processes and strategies from the ground up
• You're tech-savvy and have a genuine interest in software and products
• You have experience or an interest in automotive or parts

• Competitive base salary plus equity. Even though we're a small startup, we offer competitive salaries and great equity.
• Parental leave and flexible return to work. After returning to work, primary carers can work 4-day weeks for 100% of their pay for the first twelve weeks. For secondary carers, we offer 10 days of leave at full pay.
• Flexible working hours and location. We have an office-first culture, but you can work remotely or from home whenever it suits you. There are no fixed hours so you can choose to work when you're most effective.
• A brand new architecturally designed office in Christchurch CBD. With free snacks, drinks on tap, two different coffee machines, social areas, and one of the best cafes in Christchurch 50m away.
• Cultural lunches. Monthly team lunches to eat food from another culture and celebrate our team's ethnic ersity.
• Ergonomic workspace. Sit-stand desks, ergonomic chairs, quiet spaces, and collaboration spaces to suit all kinds of working styles.

Our client is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services. They are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.

Our client’s Digital offerings have helped clients achieve operational excellence and customer delight. Their focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. They are now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— Automate Everything™, Cloudify Everything™, Transform Customer Experiences™.

Powering our client’s complex technology solutions and services, is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement, to everyday complexities and, ultimately, growing the clients’ business. The digitally empowered workforce of our client represents various nationalities, comprising 19,833 employees, lives the company’s philosophy of ‘customer success, first and always’. The company reported a 2020 global revenue of USD $845.04 Mn.

We are currently searching for a strong Remote Application Support:

Requirements

• Strong in SQL
• .NET knowledge
• Windows knowledge
• Experience with scheduling tools
• Experience doing L1/L2 support Application Support

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote.

If you meet these qualifications and are pursuing new challenges that focus on delivering innovative solutions that increase business value, we’d like to talk with you today. Come to be a part of the action at Sequoia Connect. Explore all our job openings | Sequoia Career’s Page: https://www.sequoiags.com/careers/.

None

Fygaro is an eCommerce Business Generator, enabling entrepreneurs and businesses of all sizes to sell online.

Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading tech-startup focused on helping SMBs and Entrepreneurs in the LAC region to adopt eCommerce into their business strategy for continued growth.

The ideal candidate will be responsible for managing and engaging with the organization's online community in a way which builds brand awareness.They will work cross functionally with internal partners to understand business objectives in order to communicate effectively with customers.

• Work with social media and generate social content that will drive communications
• Plan social content and maintain a content calendar
• Monitor overall marketing strategy by overseeing social media campaigns

Skills and Qualifications:

• Bachelor's degree in Marketing, Communications, Advertising or equivalent experience.
• Proved experience with Social Media Platforms, CRM, Excel, and marketing related tools.
• 3+ years' in marketing, advertising or related role
• Strong written and verbal communication skills

Bonus experience:

• Thrive in a fast-paced, fluid and collaborative environment.
• Strategic thinker: Solve complex problems with creative solutions and high attention to detail.
• Excellent communication skills with the ability to explain complex or technical concepts externally.

Perks:

• Excellent compensation.
• 100% remote work.
• Training and learning opportunities.
• Monday to Friday work schedule.
• Indefinite Term contract

Victorious PR, an award-winning PR firm, is pleased to announce the open position for the role of Crypto Community Manager.

Are you looking to grow your career and use your knowledge of crypto/NFT/Web3 while working in one of the fastest-growing digital PR agencies?

Are you a creative inidual who would love to work as part of a dynamic team and contribute with your crypto experience, has an eye for detail and desires to follow and learn more about the crypto universe?

Victorious PR is seeking to hire a talented Crypto Community Manager who will be working on building and maintaining a strong social media presence for our crypto clients.

The right candidate will be responsible for:

• Engaging with followers on social media platforms such as Twitter, Instagram, Facebook and Telegram on all things crypto and project hype
• Diving into the crypto project’s platforms to understand its community culture, members, elected-leaders and expectations for the ecosystem’s future
• Influencer marketing: Building friendly and meaningful relationships with social media thought leaders in the crypto space, to cultivate a web of partnerships for future project launches
• Understanding the project’s audience and cultivating influencer relationships with pages that emulate that!
• Content creation: Upon learning more about the crypto project - coming up with creative ways to speak to its community via copy, posts, videos
• Keeping up with the hottest topics in DeFi and connecting the conversation to the client’s project via engagement and content creation

4 Most important skills:

1. Being experienced in crypto and knowing the lingo of the crypto community
2. Being fast and great at engagement on social media
3. Having experience with content creation for crypto with the focus on writing the copy (graphic design is a plus)
4. Being able to be a team player

You must be available to work American hours, 8-5pm PST, and you must be responding to engagement in real time, as soon as someone posts or comments.

Why Work With Us?

Because you are awesome and want to be around ambitious awesome people too!

We are a fast-growing PR company that helps impactful leaders & businesses be seen and heard to have a greater impact on the world. We lead with integrity, open communication, positivity, collaboration, and precision. We are known for our excellence in everything we do, not only at work but in our personal lives and with each other. Victorious PR is looking for a person who embodies all these qualities.

Finding the right culture fit is the most important thing to us. If you value excellence, precision, collaboration, and open communication - then this role is for you.

Applying is easy! If you believe you are the right person for the job simply send us a 60-second video and tell us why.

Title: Customer Service Representative

Location: United States – Remote

Position Type: Full Time

Details:

• Provide customer service to end users via telephone, email, or web chat.
• Provide restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
• Must be able to multi-task and handle assigned duties while assisting end-users.
• Assist end-users with the creation and alteration of electronic credit applications and contracts

Job Requirements

Details:

• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take customer support calls during the duration of your shift.
• Familiarity with a call center environment.
• Familiarity with ticketing system.
• Must be willing to work in different shifts. Including rotating Saturdays.
• Fresh graduates are encouraged to apply.

If you're a Customer Support Team Leader looking for your next opportunity, we should talk. Are you looking to have the choice to work in the comfort of your home and with a flexible work schedule whilst working approx. 40 hours per week? Yes? Well, MessageMedia could be the place for you!

This is a great opportunity for a hands-on Team Leader who can rapidly learn the team's products and processes and quickly transform a new team to a high-performing team. Day-to-day duties include assisting with the team's workload as well as conducting QA, training and coaching your team members, communicating product and process updates, and ensuring a high-quality output and CSAT rating from your team.

The Team Leader will manage a 24/7 roster and split their time between customer support activities and coaching/ongoing management of the Philippines-based team. The team's role will span across our inbound communication channels of phone, online chat, and email.

This is a remote job and you can work anywhere in the Philippines.

Who is MessageMedia?

About the Role

As Customer Support Team Leader, you will be responsible for:

• Directly manage a team of 5 Customer Support team members to ensure internal standards relating to CSAT and other SLAs are met
• Create a high-performance culture by setting, measuring and coaching towards targets through one-on-ones, team meetings and other activities
• Foster a positive team culture focused on engagement, collaboration and wellbeing
• Ensure the team provide outstanding and timely customer service in a fast-paced environment through chat and case monitoring as well as scheduled and Adhoc QA
• Collaborate effectively with the L2 Customer Experience and Technical Support teams based in Australia, USA, and UK, working together on customer projects and initiatives
• Ensure the team has a thorough working knowledge by facilitating product/process update briefings and training sessions
• Identify and drive process improvements that deliver both internal efficiencies and better customer outcomes

Skills and Qualifications:       

• Leadership experience in a fast-paced customer service environment or a strong willingness to learn and be upskilled
• 3+ years in a customer service role serving English-language international customers.
• Outstanding written and spoken English
• Has a history of being proactive and demonstrating initiative in identifying and resolving issues affecting your team and facilitating a quicker solution or turnaround for customers
• A demonstrated experience influencing and driving behavior change and process improvement
• Passionate about delivering an awesome customer experience
• Ability to work as part of and contribute positively and proactively to the team environment
• An ability to work autonomously with high levels of self-motivation

Important Information:

• This role may be required to work outside standard business hours due to the 24/7 nature of the team's roster.
• Please provide a copy of your CV when applying – those who do not, will not receive a callback.
• You will need your own office set up with a self-provided laptop or PC, headset, and a reliable internet connection with the below requirements:

• PC – Intel i5 4th Gen (or higher) – self-provided
• Minimum OS Version: Windows 10 or higher
• Internet browser (preferably Chrome – but can use Edge, Firefox, etc.)
• Minimum RAM: 8 GB
• Minimum HDD Space: 1 GB
• Headset: USB Headset (noise canceling)
• Web Camera (for team meetings)
• Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.

We are looking to start someone as soon as possible so apply today and let's talk real soon.

LetsGetChecked is fast becoming a global leader in personal health testing. Our medical technology platform provides connectivity between customers and our global network of laboratories. We are enabling customers to order, manage and track their own clinical outcomes through a personal online account.

Customer Solutions Executive

Due to our continued success, we are looking for a Customer Solutions Executive to join our exciting high growth company. We want someone who is passionate about service, hardworking and self-motivated to join our team and assist our customers with home health testing.

This is a full time position that will require some weekend days and holidays. We are looking for a customer oriented inidual with a great attitude, who is highly organized and self-motivated. You will be a member of the primary contact team for customers interested in the products and services we offer and so an interest in healthcare is important.

Hours: Tuesday - Saturday 5pm - 2am ET

Responsibilities:

• Answering incoming calls and responding to customer’s emails and online chat queries
• Providing product and service information to customers
• Managing and resolving customer issues
• Identifying and escalating customer issues to management
• Engaging in up-selling and add on sales in your interactions with customers
• Documenting all call information according to standard operating procedures
• Recognizing, documenting, and alerting the management team of trends in customer queries
• Completing call logs and reports
• Other duties as assigned

What we're looking for...

• 1-3 years of previous Call Center Experience
• Bachelors degree or equivalent experience
• Customer service experience in a health care setting a plus
• Strong interpersonal skills
• Ability to communicate clearly and effectively
• Patience and attentiveness
• Organizational skills
• Attention to detail and accuracy of work
• Problem analysis and problem-solving

Why LetsGetChecked?

Together we have a common goal to help people live longer, happier lives.

We want our employees to be healthy, travel often, and have the financial resources and support they need to live a fulfilling life, both inside and outside of work. We encourage our employees to build their careers at LetsGetChecked. We run regular career training clinics, interview assistance, and encourage employees to apply for internal opportunities. We support Learning & Development through our partner Udemy.

Diversity, Equity & Inclusion

As we continue to grow, LetsGetChecked is fully committed to creating an inclusive environment where erse backgrounds, perspectives and experiences are valued, where each and every one of our people feels that they belong and are empowered to do the best work of their career.

As a leader in process intelligence technology, Skan leverages computer vision and machine learning to help organizations be greater at business by triangulating insights from people, processes, and technologies to accelerate business transformation.

Location

For this position, we are looking for remote candidates located in the United States and Canada.

As a Director of Customer Success, you will be focused on unifying sales and the customer success team and will report directly to our Head of Customer Success. You will have the chance to play a crucial part in all stages of the established customer relationship and have high-level monitoring control and ownership of the customer lifecycle. In addition, you will focus on driving overall retention/upsell strategy, creating frameworks for resolving customer issues, and driving overall customer satisfaction.

What You’ll Do:

• Develop and manage client portfolios and procedures
• Sustain business growth and profitability by maximizing value to the customer
• Ability to uncover insights from data and present findings effectively to client leadership
• Perform project management duties to ensure timelines are achieved in collaboration with cross-functional teams
• Organize product demonstrations, product awareness, and discovery sessions for customers
• Improve customer onboarding processes
• Evaluate and improve tutorials and other communication infrastructure-related topics
• Facilitate relations between clients and the internal stakeholders
• Handle and resolve customer requests
• Minimize customer churn
• Work with the sales team to manage upsell and account expansion
• Aid in product design and product development
• Assist in recruiting and hiring, training, and developing Customer Success Manager

Requirements

What You’ll Bring

Need to have

• Bachelor's degree
• 10+ years of professional experience managing large enterprise relationships
• 5+ years’ experience working in a SaaS company with enterprise clients
• 5+ years in program and project management responsibilities
• Previous People Leadership skills and an ability to coordinate and collaborate with Field Engineering and Solution Engineering teams
• Industry knowledge and experience in delivering Digital Transformation Initiatives

Nice to have

• 2+ years previous start-up experience
• Strong interpersonal skills
• Strong organization and presentation skills
• A propensity for relationship building
• Professional experience in Financial Services and/or Insurance

Benefits

• 100% coverage of Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Remote position

Today’s emergency department and inpatient hospital settings create a challenging care environment. Hospitals struggle to meet patient expectations, waiting rooms are crowded, patients leave without being seen, patients are boarding in the emergency department, and clinicians struggle to deliver safe, quality care while documenting appropriately. We’re here to change this.

Vital is a platform for the modern hospital. Our goal is to help emergency and inpatient providers and patients make faster, safer and smarter health care decisions. We employ consumer design principles and artificial intelligence to deliver an amazing experience to our end users that drives outcomes and improves efficiency.

We are building a mission-focused, inclusive, and motivated team to scale our product to more patients. We are a distributed team with hubs in Auckland, Atlanta, and New York City. Vital is backed by prominent investors in health care, and founded by Aaron Patzer and Dr. Justin Schrager.

The Client Success Manager is responsible for growth, retention, adoption, and outcomes with a defined group of partners. Health care is a relationship driven business and our expectation is that the Client Success Manager will insert themselves into these health systems, grow close relationships within them, and make them flourish. You will be the primary point of contact with your partners to ensure engagement with Vital and be an advocate to use our product to meet the organization’s patient-centered priorities (i.e., value on investment). You will be traveling 50% of the time to visit your partners in person. Client Success Manager will report to the Director of Client Success, and their role will be to oversee all aspects of the relationship with our partners who are using our software as a service, from front line health care workers to executives who run the health care systems. Having knowledge of the emergency department and inpatient settings is essential to understanding the strain all staff are facing in this post-COVID world.

Responsibilities

• Serve as a key member of the Client Success Team to drive the value on investment strategy
• Primary point of contact for a set of existing and/or recently added health system partners. Develop a strong relationship with partners to accelerate a growth plan and secure partner renewals
• Provide superior customer service to hospital executives, senior leadership, department leaders, and clinicians
• Travel 50% of your time; travel to do on-site visits to fulfill your job responsibilities
• Proactive approach to support activities that foster value-driven utilization of our Vital products, leading to measurable outcomes
• Develop trusted relationships with key executive stakeholders, influencers, and decision makers
• Guides, validates, and advocates progress against established goals, adapting approaches based on observed behavior and trends
• Maintains an up-to-date level of awareness and knowledge of partners value-drivers, and deeply understands partners’ goals and objectives
• Advise partners on the roadmap for achieving success and outcomes with our product
• Actively solicit staff and patient feedback; communicate findings to appropriate persons
• Identify and support executive stakeholders; manage key executive meetings to establish value of investment priorities
• Monitor partner satisfaction and delight and achievement against established goals by facilitating regular project status meetings with appropriate hospital partners
• Responsible for scheduling, agenda setting, and ensuring proper attendance at all partner meetings. Identify and coordinate with all internal players and collate information from various Vital stakeholders in advance of partner facing meetings
• Support the value on investment framework for Vital products by conducting engaging quarterly business review meetings; actively participate in hospital wide staff/nursing steering committee meetings to support ownership of Vital products within the health care system
• Regularly monitor product utilization, identify and address any concerns area of under-utilization in real time; continuously work with staff to improve system value-driven utilization, as well as provide recommendations for growth and improvement
• Actively participate with Vital’s support process to oversee and ensure prompt resolution of operational and technical issues or complains
• Work collaboratively with the Client Success Team and with the entire Vital team
• Maintain all confluence templates for your partners to reflect the most up-to-data information; captures current pulse of the partner/Vital relationship
• Be an expert on all Vital products
• Be smart, accountable, and fearless in the pursuit of Client Success
• Excels under pressure, continuously shifting and adapting to meet the ever changing need of your partners
• Other duties as assigned

Requirements

Qualifications

• Bachelor’s degree required, business, communication, nursing, or public health preferred
• Business focused with strong analytical and relational skills
• 5+ years of health care customer relationship management experience
• Excellent computer skills required and knowledge of Hubspot, Confluence, Jira
• Leadership experience preferred
• Proven facilitation of erse groups to drive toward established outcome objectives
• Demonstrated change agent: ability to facilitate executive level dialogue, analytical expertise to derive meaning from data and utilize to develop partner specific recommendations and build base of support around value on investment plan
• Excellent critical thinking skills
• Strong communication, collaborative, and organizational skills
• Proactive problem solver, self motivated, takes accountability
• Must to be able to meet all partner specific requirements, including, but not limited to immunizations and screenings
• Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI, PHI in accordance with organizational policy and federal, state, and local regulations

About you

• Proven growth leader who delights in customer service
• Excels in a fast paced, team based environment
• Is resilient in managing difficult situations, client complains, and serving the best interests of both the partner and Vital
• Demonstrated self-starter who is highly motivated while being an active participant of a larger team
• Ability to gain respect and influence erse hospital audiences including executives, senior leadership, nursing staff, technical employees, ancillary staff, etc.
• Dynamic communicator, able to motivate and influence others through the fact based client and product understanding, combined with genuine passion for Vital’s products
• Customer service focused; being dedicated to our patient and partner experience with Vital
• Desire to make a meaningful impact on patient’s lives
• Previous project management a plus
• Willingness to travel 50% of your time to different partner hospital sites to fulfill your job responsibilities

Benefits

• We’re working on problems which have a real impact on people’s lives. When we succeed, patients get better care.
• Diversity, Equity, and Inclusion are important to us. Every team member must abide by our shared code of conduct. We believe this approach will help us attract and grow a erse bunch of talented people that are supportive, calm, clear, empathetic, and results-oriented.
• We prefer working smarter, not longer. You're not expected to put in wild hours, that's just not what we do.
• You'll get a competitive salary.
• We're constantly improving our systems and processes, and you'll be expected to continue to shape this as we journey together.

We also provide great benefits to our team:

• Every team member at Vital gets to share in our success in the form of stock options.
• Unlimited PTO (Paid time off) so you can recharge when you need, to perform at your best.
• We provide paid leave for new parents.

Title: Provider Customer Service Representative II – Remote

Location: Virtual, in the U.S.

Pearl Interactive Network is seeking to hire Remote Provider Customer Service Representatives.

The Provider Customer Service Representative II is responsible for responding to Medicare Part A and/or B telephone inquiries from the Medicare provider community which includes billing offices, medical societies, provider consultants, Managed Care Organizations, attorneys, etc. regarding Medicare Fee-for-Service coverage guidelines and policies covering a wide range of topics to include provider enrollment, Medicare appeals, debt recovery, claim payment information, telephone reopening requests, and general coverage for multiple provider specialties.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as iniduals with disabilities.

Pearl offers a Competitive Compensation and Benefits package to include:

• Rate: $18.00 per hour + $4.22 per hour towards Health & Wellness Benefits
• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Learning and Development in a Culture of Caring
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

Operating Hours: Monday – Friday, 9:00 AM – 5:30 PM or 9:30 AM – 6:00 PM (EST) 2 shifts to select from.

Technical/Equipment Requirements:

1. Broadband internet connection with a minimum upload speed of 20Mbps and download speed of 5Mbps. No Satellite Connections. Test your network at speedtest.net to verify before you apply.
2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.
3. Private and secure workspace within your home. Away from noise and distractions.
4. Computer equipment, monitor(s), and headset provided.

Job Duties:

• Respond to each customer s need and request and ensure each customer s encounter is positive and productive.
• Access multiple systems to research customer problems and record inquiry types.
• Research CMS and company websites to provide knowledge and education to customers on additional resources which can be used in the future.
• Access the IVR and Internet Portal systems as needed to help educate customers on self-service options that are available to them.
• Review claims processing systems to identify specific claim edits and audits applied on claims. Analyze claim edits and audits to determine reasons for claim denials.
• Review debt recovery systems to troubleshoot reasons for pending accounts receivables and the generation of overpayment demand letters. Review and analyze data to determine reasons for overpayments.
• Review local medical coverage and national medical coverage policies in order to troubleshoot reasons for claim denials and reductions.
• Review other systems to address and determine a resolution to other customer issues including pending appeals, aged claims, and Medicare Secondary Payer.

Job Requirements:

• High School diploma, GED, or equivalent. Some college education is preferred.
• Minimum 1-year call center experience in the insurance or medical industry, preferred.
• Current or previous security clearance a plus.
• Strong problem-solving and decision-making skills.
• Good listening and strong verbal communication skills.
• Working on a PC in a Windows or similar environment.

At Mimo, we believe that coding can open doors to careers and opportunities like few other skills. That's why we've rallied around the common goal of making coding universally accessible.

We're looking for a Customer Support Manager to join our Customer Support team. You’ll be on the frontlines of supporting our learners, listening to their feedback, and sharing their experiences with other teams.

What you’ll be doing

• You'll provide timely, thoughtful help to resolve our learner's requests through multiple channels. You will act as the pivot between the learner and other teams, passing on requests as necessary.
• You’ll help educate and provide useful troubleshooting steps for technical issues that our learners face on iOS, Android, and the web.
• You’ll engage with learners in the forums and keep a finger on the pulse of the Mimo community.

You’ll thrive in this role if

• You're great with people. Responding to customer requests can be challenging. Your experience and composure help you de-escalate situations without taking an inidual's opinion or mood personally.
• You care about the learner experience. You are invested in ensuring our learners’ success. Your focus is on delivering value and being the voice of our learners.
• You’re a problem solver. You love solving problems and show initiative to find solutions to root causes with patience and empathy.
• You’re fluent in English. From writing sincere apologies to surprising people by reframing conversations, you treat every opportunity to deliver a meaningful experience, and ultimately, make our learners smile.
• You love learning and bring a passion for technology. You have some knowledge of a programming language. Ideally, you’re eager to build on your knowledge and want to learn more about the web development ecosystem.
• You’re collaborative by nature. Partnering with cross-functional teams, you inspire and motivate others to aid you in unraveling our learners’ problems.
• You’re a remote-work advocate. You value asynchronous, written communication and can express yourself concisely.

How we work

• We’re a distributed team, working between the Eastern Standard time zone (UTC -5) and the European Standard time zone (UTC +3) for collaboration.
• If you’re located outside of this time zone range and want to move to the company’s official headquarters in Austria, we’ll handle the work permit process, and cover travel expenses related to it.
• If you prefer to work outside of your home, we offer a physical location in Vienna and co-working stipends in other cities.
• We love working async and this means you get to set your own schedule.

Our global perks and benefits

• We have a remote-first mentality and give everyone a home-office budget.
• 25 days of paid vacation days in addition to your local public holidays, and paid sick leave.
• We sponsor team retreats throughout Europe and remote-friendly activities, like hack weeks and coffee breaks.
• To further develop yourself, make use of our €680 personal growth budget for books, online courses, conferences, or anything else that supports your personal development.
• Your annual salary will range from €41k to €47k gross annually (or €53k to €61k for contractors). Your salary will automatically increase by 5% every year. No questions asked.
• The chance to build a world-class product, positively impact millions of aspiring developers, and be a virtual owner of the company with equity (phantom stock).

About us

With the Mimo app, we've made it easy and fun for more than 15 million beginners to start coding on the go and build up their confidence to pursue a career in tech. From bite-size coding exercises to full-fledged projects, we’re helping our learners form a habit of coding and reach university-level learning outcomes. And with the launch of cohort-based programs, we’re well on our way toward becoming the world’s largest tech school. If you, too, want to help millions of people learn to code and eventually become developers, this is your opportunity to shape the future of tech education.

Hi, we're Shake 👋 Our mission is to help companies grow with online reviews, whether 1st party (on their business) or 3rd party (on other businesses). We leverage big data to enable workflows that have never been seen before, with a software as a service approach in Reviewshake and data as a service approach in Datashake.

We're an established business with thousands of paying customers. We are fully remote and communicate mostly on Slack, email, and Google Meet, so you need to have excellent communication skills. We are looking for a Customer Support Agent who will help us embody our core value of Customer Committment and help our customers succeed.

Our ideal candidate is someone who is a team player, detail-oriented, patient, and passionate about keeping our customers happy. You’ll be working with customers and teammates across the globe, so you need to be flexible to work with people from different time zones. At the same time, you need to be self-motivated and comfortable working from home.

On a typical day, you will:

• Assist customers through chat and email

• Take the initiative to spot problems and solve them proactively

• Reach out to customers to offer assistance

• Communicate with developers regarding issues and updates

• Maintain the quality of our product through constant spot checks and QA

• Participate in inbound sales outreach

In order to succeed, you need to have:

• Excellent communication skills, both written and verbal

• Technical knowledge - we are a highly technical company, so basic knowledge of coding and API is preferred

• Customer service experience preferably on chat and email

• Good attention to details

• Ability to multitask in a fast-paced and constantly evolving environment.

• Must be comfortable working independently, even with limited resources

• Strong problem-solving and analytical skills

• Love for learning and improvement

Other requirements:

• Must be amenable to work between 9:00 AM to 5:00 PM CST

Learn more about our team and values on our company website: https://shake.io/about

• Build a performance team structure to continuously deliver and measure the impact to drive next-level adoption, engagement, and outcomes-based usage.

• Enhance all scientific interactions with our clients

• Manage high profile, complex, global projects, and customers

• Monitor work activities of project teams to ensure all parties are providing superior customer service

• Become a subject matter expert on the BenchSci platform, data, and technology, and leverage your knowledge to clearly and concisely communicate the value of our technology to industry scientists and key account stakeholders, including executive leadership

• Develop a long-term construct for continuous validation and feedback from end-users into product development for continuous product evolution

• Build the strategy for continuous field service training on our platform, the data, and the underlying technology advancements for all customer-facing scientists

• Develop and track departmental metrics leading to process improvement

• Expect the highest standards for customer engagement, involvement, and motivation from the teams that are under your management,

• Demonstrate solid collaboration skills when working with internal and external clients

• Deliver all aspects of services projects, including resource management, customer management, and staff development

• Ensure performance goals are communicated and reviewed with employees

• Build solid interpersonal relationships with direct reports

• Have the ability to build a common culture of excellence within the team

• Build an environment that can attract and retain passionate team members through initiatives around career development, cross-training, shared learning, mentorship, and best practices

• Build a customer-centric attitude that extends to both external customers and internal colleagues

• Build scientific performance teams to progress projects from target selection and validation through candidate selection

• Work with account teams to drive account strategy and execution

• 10+ years of experience working in the pharmaceutical industry in a customer-facing role, with a preference for experience in the pre-clinical R&D sectors of oncology, immunology, rare diseases, cardiometabolic diseases, GI, or related

• Previous experience in managing external service teams embedded at customer sites in field application science or technical specialists supporting Pharma, or relevant experience in inside-sales for R&D product vendors

• A life sciences background leading teams supporting pharmaceutical company customers

• Proven experience leading global teams, and large-scale organizational changes, and developing and leading cross-functional teams

• Experience implementing training programs in a high-touch services environment (customer success, support, field services)

• Experience working as a consultant with customer teams that are in-person driving impact and long-term value

• Excellent strategic thinking skills with superior written and verbal communication skills

• A valid passport and driver's license, and willingness to travel up to 50% of the time, including internationally

• Keen attention to detail and a strong sense of urgency are required and the ability to work in an extremely fast-paced, multi-disciplinary, and team-focused environment

• Strong project management capabilities

Call Center Agent – Remote/Work From Home For October 3rd Start Date

locations: Remote

time type: Full time

job requisition id: R43028

Department:

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information:

Major Responsibilities:

• Customer Care and Service Excellence
  • 1)Promptly answers all incoming calls and other contact methods with the standard professional department greeting and appropriate scripting, in accordance with Advocate’s Behaviors of Excellence.
  • 2)Offers prompt and efficient assistance to Advocate patients for a variety of services, including: scheduling, canceling, and rescheduling patient appointments, including clinic visits, immunizations, minor procedures, annual physicals/well visits, and urgent/same-day visits. Providing general information regarding advocate clinics and profiles of physicians. Messaging Advocate clinics when necessary; paging providers. Providing updates to patients on prescription refill requests and lab requests. Transferring calls and contacts to registration, medical assistants, health advisors, nursing staff and other internal partners when necessary.
  • 3)Adheres to established work flows for all call types.
  • 4)Performs all job functions in accordance to current HIPAA guidelines.
  • 5)Provides courteous and accurate responses to general inquiries from patients, clinics, physicians, coworkers, and management staff as part of our commitment to excellence in service.
  • 6)Coordinates requests from hospitals, pharmacies, and clinics regarding patient accounts, or transfers these calls and contacts as needed. Actively works with support staff and leadership to achieve the established performance metrics standards.
  • 7)Takes ownership for each contact and provides consistent, high quality customer care. Provides accurate information that exceeds the customer’s expectation. Provides service that matches the marketing image and brand of Advocate Health Care.
  • 8)Reports problems received from patients for possible investigation and correction when subject matter is not in their area of responsibility and an immediate response is necessary.
  • 9)Collaborate with practice sites and other departments to assist the caller in solving their needs.
  • 10)Screens patients for their symptoms by using active listening and effective questioning while utilizing Symptom Checker in the Keona application, and routing the call to a triage nurse.
• Other Duties.
  • 1)Performs other duties as assigned by the supervisor or manager.
• Data entry
  • 1)Accurately documents all calls and contacts in the appropriate applications (EPIC- Electronic Medical Record, Perfect Serve- Paging system).
  • 2)Consistently updates patient records in scheduling application to ensure accurate demographics are on file.
  • 3)Electronically verifies and enters insurance coverage as part of the patient appointing and registration process.
• Securing Appointment and Messages
  • 1)Carefully screens encounters and contacts to ensure the appropriate scheduling of appointment requests for providers in various specialties, including Internal Medicine, Pediatrics, Family Practice, and select others, as well as nurse schedules.
  • 2)Gather information from the callers and submit messages to providers for medication requests, referrals, orders, test results, and general inquiries.

Education/Experience Required:

• High School diploma. 1 to 2 years previous experience in a contact center or similar patient/customer service environment.

Knowledge, Skills & Abilities Required:

• 30 to 40 wpm. Excellent communication skills. Basic customer service skills. Basic problem solving skills. Demonstrates accuracy and attention to detail. Self-directed. Ability to handle a high call volume environment while maintaining high performance. Willingness to work flexible hours. Basic computer skills. Experience in Microsoft Word and Excel helpful. Ability to work in a team environment. Ability to follow procedures. Medical terminology knowledge helpful.
• N/A

Physicial Requirements and Working Conditions:

• Maintains high energy and a positive attitude. Demonstrates a personal commitment to promoting and providing excellent customer service. Adapts rapidly to change and balances multiple priorities. Thinks quickly and uses appropriate judgment. Possesses excellent interper-sonal skills, diplomacy, and patience while interacting with customers and colleagues. Ability to use computer terminal for extended time frames. Hours may be irregular due to 24/7 operations.
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties.

Deel is hiring a remote Customer Success Associate, EMEA. This is a full-time position that can be done remotely anywhere in Europe.

Deel - Payroll and Compliance for International Teams.

Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

Job Title - Debit Card Disputes Clerk/ Financial Investigations Support Specialist

Number of Positions - 1

Job Location - Glen Allen, VA, 22546 (Remote)  

Job Description -

The Financial Investigation support specialist is responsible for investigating debit card disputes (fraud and non-fraud related), while maintaining the bank's compliance with Regulation E, VISA, NACHA, and AUB's T&C.

The investigator is expected to complete a thorough investigation and complete regulatory reports, if warranted. The investigator will be used to augment current staff due to an increased work load and attrition.

• Basic understanding of VISA rules/disputes
• Excellent communication skills, including writing, editing, proof reading, and speaking
  • Ability to lead projects independently.
  • Ability to address audiences of varying sizes internally and externally
  • Ability to exercise sound business judgment
  • Working knowledge of generally accepted business practices for internal communications
  • Proficient computer skills relevant to Microsoft Word, Excel, PowerPoint, and SharePoint
  • Ability to handle multiple tasks with attention to details
  • Flexible, able to adapt to change and comfortable with ambiguity.
• Previous debit card fraud experience/understanding
• Previous Reg. E dispute experience.

Regards,

Praveen Kumar,

Sr. Recruiter

ZILLION TECHNOLOGIES, INC 

Email: praveen(at)zilliontechnologies(dot)com 

Direct: 571- 814-3745

Website: www.zilliontechnologies.com 

Zillion Technologies, Inc is an Equal Opportunity and Affirmative Action Employer committed to the value of workforce ersity.

About InGo

InGo is a fast-growing technology company breaking new ground within the marketing industry. We are a Software as a Service (SaaS) product that helps businesses create richer, more personal experiences, acquire new prospects, and improve marketing ROI. Our customers range from the world's largest media companies like the Wall Street Journal, to organizations, such as the United Nations, and companies in the event industry.

InGo is at a pivotal moment of growth: 

• Our customers are thrilled to have InGo and are rapidly expanding
• Our product delivers the best ROI in marketing technology beating traditional channels such as online advertising and making it easy to demonstrate value quickly
• InGo's software solution boasts unparalleled functionality and we are continuing to invest in our product heavily 
• We are assembling an incredibly talented international team that has experience in our industry and has taken companies public or to successful exits

With this solid foundation in place, we are looking to grow our Customer Success Team to help our customers achieve their goals. 

At InGo, we are passionate about our customers and their growth, so we are looking for a  Customer Success Executive to join our team. In this role you will be responsible for delivering customer success and growth for new and existing customers. As a Customer Success Executive/Manager, you will report to our Director of Customer Success and should have a passion for helping people achieve amazing results using our technology. The ideal candidate will possess impeccable relationship management skills, can take the lead on solving issues, drive maximum value to existing customers, all while building long-lasting relationships. Candidates from the US, Canada and Europe are encouraged to apply to our global team. 

• Onboard new customers - ensure optimal implementation of the InGo software into the customers organization
• Maintain ongoing engagement with existing customers
• Act as a trusted advisor to customers to ensure customers leverage the product to its full value while simultaneously strengthening their relationship with InGo
• Monitor existing health metrics in assigned accounts, proactively identify ‘risk' and deliver training to improve utilization of underperforming customers
• Maintain a deep understanding of InGo products to effectively ensure all customers are successfully using the product
• Provide regular, proactive recommendations to optimize the use of our platform
• Manage day to day support requests
• Work with multi-functional teams to optimize the onboarding process and work closely with operations and customer support teams to ensure high-level service across InGo

Qualifications

• Relevant experience of 1-2 years in Technology or SaaS companies
• Some experience in Customer Success, Account Management, Technical Support or a similar client-facing, relationship-building, advisory role would be beneficial
• Excellent spoken and written English skills
• Proficient in using HTML, CSS, and JavaScript
• Ability to establish trusted relationships and credibility with internal stakeholders and customers
• Strong interpersonal and presentation skills
• Excellent organizational and project management skills
• Ability to multitask, prioritize and work in a dynamic, fast-changing entrepreneurial environment
• Experience analyzing data, trends and client information to identify product or service growth opportunities
• Positive can-do attitude and enthusiasm in learning new things

What we offer

• Competitive salary
• 100% Remote full-time work: our team is spread across Europe and the USA - opportunity to work at the DC or London offices
• Unlimited annual leave: we trust you get your job done, take time off when you need
• Budget to support your home office equipment
• Flexibility to organize your work week
• Constant intellectual stimulation and fast-track advancement opportunity
• Room for your own initiatives and ideas
• Opportunity to work in a fast-paced environment in a market-leader SaaS company

If you have crushed goals, motivated others, stayed focused in the midst of challenges, we want to give you a place where you can continue to grow and develop.

Now100 is committed to understanding our clients’ needs and providing solutions that not only meet but exceed their expectations. We match thoroughly vetted resources to contract, contract-to-hire, and permanent positions in all industries.

We are looking for an Account Executive/Client Partner for our organization here in Chicago, IL. Please find the position details below and let me know  your interest in this.

• Role: Account Executive (AE)/Client Partner
• Locations: Chicago, IL – 100% Remote role
• Position Type: Fulltime
• Company: Now100 Inc.
• This is a salary + unlimited commission role and is commensurate with experience.

Travel Requirement: Primarily this role is Remote. However, based on customer needs, Ideally will service their territory and neighboring states if the need arises.

Note: Looking for an Account executive/Client Service Executive with over 2- 5 years of IT Staffing/solutions experience. Preferred IT industry experience and great to have understanding about the Technology Market.

As an Account Executive, you will provide exceptional service to newly acquired clients while focusing on the expansion of your existing client base. Working closely with the client while collaborating with the delivery team. Strong skills related to communication, relationship building, organization, and being detail-oriented are keys to success. Your overall purpose is to create a meaningful relationship with the Client that drives engagement, sales, and overall success to both organizations.

You will be joining a dynamic team that values flexibility, fun, and inclusion. We believe in open communication, innovation, and working together. We provide you with all the tools needed for success, including leads, training, mentoring, and support.

Duties and Responsibilities

• Maintain regular communication with new clients to foster and maintain meaningful relationship and actively invest in customer success.
• Execute strategies, client communication touchpoints, and campaigns to exceed assigned goals.
• Conduct regular meetings Including demo of our 3 portfolio solutions. You will be working in concert with a team for the demos.
• Attend industry networking events, trade shows and other sales related initiatives.

Requirements:

• Strong written and oral communication skills.
• Assertive, highly motivated, organized, and detail oriented.
• Personable, problem-solver and team player.
• People-person who can effectively communicate via phone and e-mail, successfully overcome objections to secure meetings.
• A positive will-to-win attitude and a competitive spirit.

About Now100:

Part of 100 Holdings Group, Now100 is Headquartered in Atlanta, Georgia, Now100 offers the highest quality professionals and solutions to help clients with their complex technology needs. Now100 is committed to understanding our clients’ needs and providing solutions that not only meet but exceed their expectations.

All your information will be kept confidential according to EEO guidelines.

Healthcare Call Center Agent / Representative

at VillageMD

Remote

Join VillageMD as a Patient Services Representative (Remote)

Join the frontlines of today’s healthcare transformation

Why VillageMD?

At VillageMD, we are looking for a Patient Services Representative for our call center to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we have partnered with many of today’s best primary care physicians. We are equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We are creating care that is more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we are looking for iniduals who share our sense of premier service excellence, are ready to embrace change, and never settle for the status quo. Iniduals who have the confidence to lead but the humility to never stop learning.

Could this be you?

In this role you will offer inbound and outbound phone support using telephony and EMR system(s). The ideal candidate has experience in a contact center environment and can understand the needs of others to meet those needs with great service and operational processing accuracy. Knowledge of the healthcare industry including clinical terminology, insurance, medical billing processes, and EMR/HIN systems preferred but not required. The ability to have premier service interactions with patients is critical to success in this role, in addition to processing with operational accuracy and excellence.

How you can make a difference

• Answer all phone calls in a patient, empathetic, and passionately communicative manner
• Consistently process requests with the absolute highest degree of operational accuracy
• Deliver on a commitment to solve problems with patience and understanding, providing knowledgeable and thoughtful service to exceed expectations
• Schedule appointments and demonstrate active listening to identify and analyze client problems, providing information and solutions in a timely manner
• Communicate effectively, including appointment details, insurance information, and medical questions via telephone, email, and chat
• Ensure that all barriers to care (such as language, transportation restrictions, or financial needs) are addressed
• Collect and update new patient’s demographic and insurance information
• Provide clear, thorough, and accurate documentation of all interactions with patients, and other iniduals on behalf of patients, in the patient’s electronic health records
• Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
• Maintain access to the Health Information Exchange (HIN) and other related systems
• Use HIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated
• Maintain surveillance ticklers and/or works with Health Information Technology to proactively identify the need for patient care
• Navigate patient to care, as assigned

Skills for success

• A people-first attitude and premier customer service DNA
• A genuine excitement to help patients and process with operational excellence
• A problem solver who can confidently troubleshoot and investigate to answer questions or resolve complaints
• Confident with system processing and an attention to detail making updates
• Communication: speaks clearly, listens and gains clarification when needed, and responds well to questions
• Adaptability: handles frequent or unexpected changes with a positive attitude
• Self-motivated: energetic, self-starter; can work autonomously
• Ability to put yourself in patients’ shoes and advocate for them when necessary
• Results oriented: bias for action; demonstrated record of accomplishment of achievement; drive for attainment of superior outcomes
• Flexible: able to navigate within ambiguity; solution-oriented communication; conveys thoughts and expresses ideas effectively both verbally and in writing; strong presentation skills
• Collaboration: orientation to team-based work product and results
• Service: Actively supports others, demonstrates an optimistic, can-do approach to issue resolution
• Humility: low ego; engenders trust; respectful

Experience to drive change

• High school diploma or GED
• Experience working in a fast paced, high growth call center
• Excellent telephone etiquette
• Skilled in basic computer operations and EMR
• Service center excellence
• Experience in the medical or health insurance field preferred
• Bilingualin English and Spanish preferred

How you will thrive

In addition to competitive salaries, a 401k program with company match, bonus, and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.

Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.

Our unique VillageMD culture how inclusion and ersity make the difference

At VillageMD, we see ersity and inclusion as a source of strength in transforming healthcare.We believe building trust and innovation are best achieved through erse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system.Iniduals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Those seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Explore your future with VillageMD today.

ZEBEDEE is looking to hire a Customer Support Agent to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Jitterbit is a market-leading Enterprise Integration Platform as a Service (iPaaS) & API Management (API-M) solution provider recognized by Gartner as a Leader in the Magic Quadrant for 6 years in a row!

Jitterbit helps businesses make faster, more effective decisions by enabling them to unify and exploit data from all sources.

Using the Jitterbit API integration platform companies can rapidly connect SaaS, on-premises and cloud applications and instantly infuse artificial intelligence into any business process. Our intuitive API creation technology enables companies to reuse business-critical applications and data to bring new offerings to market in days, not months.

Jitterbit is seeking a Partner Success Manager (CSM) to support the United States region. This is an exciting role in a fast paced environment coordinating key activities for the success of Jitterbit partners that they support.  

You will be working for the USA Customer Success Director and also work with other cross functional teams including executive management, sales, marketing, support, services, partner account manager and enablement to achieve successful outcomes for Jitterbit partners.   As a strong advocate, you must be able to define an approach or a proposal to address specific objectives through collaboration with multiple parties and have a strong bias for action.   

Responsibilities

• Engage with a portfolio of Jitterbit partners and understand what requirements are key to their success, how they are organized and work towards becoming their key contact at Jitterbit

• Create a specific set of plans for your partners in conjunction with partner account managers (PAMs) in order to prevent churn and to identify other opportunities for Jitterbit moving forward 

• Ensure that the Jitterbit organization efficiently removes impediments to the partner’s success and that Jitterbit teams are aligned with business or technical priorities of its partners.  

• Review and understand contractual agreements in place 

• Learn and be able to articulate to customers how the Jitterbit platform works as well as updating them on new product release and functionality

• Meet quarterly defined targets 

• Document where each partner is in their enablement and partner success journey including a fully documented partner GTM and enablement plan with status of critical partner journey milestones including next steps, status and disposition towards Jitterbit of key partner stakeholders, potential risks, the overall health of the partnership including KPIs jointly established with the partner. Identify Partners who are candidates for marketing/sales engagement - case studies, analyst reviews, references, etc.

• 4+ years in a customer facing role 
• Demonstrable experience of coordinating and collaborating with multiple parties to reach a desired outcome 
• Experience reviewing contracts, negotiating and preparing proposals 
• Executing corporate initiatives relating to partner success management 
• Experience with CRM tools highly desirable
• Looking for a collaborative, resourceful self-starter who is always interested in learning and innovation

All your information will be kept confidential according to EEO guidelines.

Remote working-  Travel may be required once COVID restrictions and measurements are lifted

At Krisp, we build products to enhance professional and effective communication for everyone. Krisp mutes background noise bi-directionally during calls, becoming a virtual microphone and speaker within Windows, Mac OS. Our team is defining the future for remote employees' communication. Krisp is an award winning product, loved throughout the world.

• Webby Awards in Productivity and Collaboration 2021
• Gartner Cool Vendor 2020
• TIME 100 Best Inventions 2020
• Forbes Cloud 100 Rising Star 2020
• Forbes AI 50 most promising AI startup 2020
• Product of the Year on Product Hunt 2018

The Role:

As a Senior Product Marketing Manager, you will be a key leader along with counterparts from Sales, Customer Success and Product teams in developing and driving Krisp’s Contact Center go-to-market strategy. Through your experience and keen understanding of the industry, you will position Krisp in the Contact Center space, contribute to the product strategy and thought leadership.

Location:

Remote, East Coast US or Europe

We are a remote-first company, so you can work from anywhere. However, based on the business need some roles are considered for specific locations.

What You'll Do:

• Collaborate with the GTM team to develop and execute strategies to bring new features and capabilities to the market. Build key themes and stories to support product launches. Understand and contribute to product, feature pricing to position Krisp in the Contact Center market.
• Work with the broader Marketing and GTM teams to develop Messaging and Positioning for Krisp products.
• Develop marketing assets such as Case Studies, White-papers, Presentations and other enablement contents for the GTM team.
• Create thought-leadership direction, key messages and content for tradeshows and other events.
• Own competitive analysis for your product, working with other marketing teams to create competitive assets.
• Develop a strong understanding of Krisp Contact Centers customers problems and buyer journey through methods such as surveys, interviews and focus groups.
• Work in an environment that is always in motion. Manage priorities so that you handle top priorities as they crop up, without losing momentum on your long term projects.

What We’re Looking For:

• 5+ years of experience in Product Marketing
• Top-notch presentation skills so you can stand in front of any customer or executive and make the case for your product
• Demonstrated experience in product positioning in Contact Center industry
• Outstanding written and verbal communications skills with proficiency in project communication via chat and online meetings
• Proactive person with a builder mindset and strong sense of ownership towards your work
• Passionate about Krisp and willing to speak about our product at various industry events
• Strong analytical thinking with the ability to make data-driven decisions
• Experience in working and communicating cross-culturally in multi-national teams
• Ability to travel domestically and internationally as needed to perform best in this role.

Benefits at Krisp:

• Stock options
• Learning and development assistance
• Health, dental and vision insurance
• Paid Time Off
• Paid Parental Leave
• Maternity Leave Top-up
• Gym reimbursement
• Referral bonus program

All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We do not tolerate discrimination or harassment of any kind. All employees and contractors of Krisp treat each other with respect and empathy.

All your information will be kept confidential according to EEO guidelines.

About This Role

We are looking for a Client Services Manager to join our Global Implementation team. This role is responsible for various aspects of the customer experience, including project management during implementation to ongoing day to day client support for selected clients in the APAC region.

In this role you would be building strong relationships with new and existing clients, operating as a trusted business partner; providing effective project management across complex executions and being the main point of contact for all client questions.

The role works closely with the wider Fuel50 team of Client Success Partners, Configuration Consultants, Technical Project Managers and Workforce Architects.

This is a remote role and we are flexible on location in Singapore, however the person must be able to be flexible with working hours to collaborate with Fuellies in NZ, Australia, UK and US timezones.

Requirements

• 3 + years experience as a Project Manager, successfully managed multiple large scale complex projects in a SaaS environment.
• Excellent communication, facilitation and project management skills.
• Excellent relationship building ability, with the ability to work with stakeholders at different levels of the organization
• Highly organised, collaborative and adept at multi-tasking
• Excellent problem solving skills, ability to influence to achieve action.
• Advanced Microsoft Office skills

About Fuel50

Fuel50 is an international, high-growth tech company. Our award-winning AI talent marketplace platform exists to improve the lives and careers of people everywhere by empowering forward-thinking companies to deploy career growth and talent mobility initiatives to attract and retain talent while boosting engagement and productivity. In other words, we are at the forefront of changing how people work and how organizations empower their people.

Our tech is global and has touched careers across 100+ companies in 13+ languages and 25+ countries. Our clients are some of the biggest brands in their respective industries. And, most importantly, we practice what we preach and believe everyone should be in a job they love (including you!).

Fuel50 is immensely proud of our strong team culture, where our people (or “Fuellies”) come first. Our vision and values are inclusive and transparent and built upon quarterly business objectives that drive our growth, encourage goal setting, and celebrate milestones every step of the way.

The Fuel50 vision has resonated with investors across NZ, Australia, UK, and the USA - supporting our global growth and helping us become the pioneers in this fast-growing talent space.

We are also a socially responsible company. We work with charities that help women and minority groups land on their feet through career coaching and support.

Benefits

As well as our day-to-day responsibilities, all Fuellies play an integral part in growing our culture with us and ensuring that Fuel50 remains an inspirational and amazing place to work. Some additional benefits are:

• Day off on your birthday and your Fuel50 anniversary.
• Refuel days - a chance to take a day off once a quarter to rest, relax and refuel yourself.
• Employee Stock Options Plan (ESOP).
• Flexible working times and remote working (as above) - we're very supportive of school commitments, traveling in off-peak hours, looking after the kids, and all that jazz.
• Investing in you with career and development planning, using our very own Fuel50 software and online Fuellie University.
• A very progressive parental leave policy - get extra flexibility and time off on top of what your local government already mandates.
• A focus on health and wellbeing.

What is it like to be a Fuellie?

We know that having the right people with the right attitude and behavior is a big part of what makes us successful. Living our values is an important part of being successful in this role.

• We have a culture around continuous (but super friendly) feedback and recognition - be part of a family-like team that is working towards a common goal and helping each other every step of the way.
• We have #SuperheroAwards at every quarterly sprint meeting and every weekly team meeting includes spontaneous recognition and shout-outs across the business.
• We'll have your back when you need help - your colleagues want to see you succeed and work hard to help you do so.
• We work hard and deliver amazing results to our clients - when you see our amazing feedback, you'll be proud to be a Fuellie.

Application Process

If this sounds like you, then please apply. If you’re not sure you're ready or perhaps you don't meet all requirements yet, please apply anyway. We'll review every application that we get.

AbacusNext is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency—all within a secure, cloud-enabled ecosystem.

We provide purpose-built, cloud-based solutions for small and medium-sized Legal and Accounting firms to support a secure and cloud-enabled practice.

Our product portfolio includes case and practice management, payment processing, private cloud hosting, and document automation solutions designed to make work easier for more than 1 million global users.

Our highly differentiated cloud infrastructure puts customers’ business data and vital applications into a virtual workspace accessible anywhere, anytime, and from any device. www.abacusnext.com

Our Culture: Cutting-edge cloud technology with market needed capabilities:

We know that creativity doesn't happen on-demand. Developing cutting-edge cloud technology takes great minds and talented people working together in a collaborative environment. That is why we are committed to fostering an innovative, agile company culture. We encourage our teams to come together and experiment with new concepts, research new approaches and test out new technologies. We believe that being part of our team will make a difference in the world.

Our Mission: Technology and services for SMB customers to run their business:

To provide professionals in highly-regulated industries the technology and services they need to run their business—anytime, anywhere. We are with our customers every step of the way, helping them grow, evolve, and better serve their clients.

**Location: This role is REMOTE and open to candidates in Greater Toronto area only**

Requirements

Job Duties and Responsibilities:

• Oversee Toronto support team
• Maintain and constantly improve operational processes and procedures
• Work with TS leaders and across functions to define and implement cross-functional operational processes and procedures to meet and exceed customer needs
• Oversee and develop the documentation, knowledgebase, and best practice guides for Onboarding team.
• Hire, coach, and provide training to personnel to maintain high customer service standards.

• Communicating with customers, implementation team, sales, engineering and support agents.
• Analyzing customer behavior and delivering on their needs during on-boarding.
• Gathering information about customer issues during initial product adoption and delivering constructive feedback to improve the process.
• Developing aggressive retention strategies based on customer feedback.
• Deliver white glove service for first 6 months of client joining.
• Provide such stellar on-boarding experience and customer service, giving you the opportunity to upsell higher level customer service packages.
• Writing and presenting customer behavior reports that will lead to providing world class on-boarding experience with Abacus products.
• Building positive long-term ongoing relationships with customers and business associates.

Skills & Requirements:

• 3+ years’ experience managing a customer service team
• 3+ years of experience in managing processes
• 7+ years’ minimum relevant experience with 3+ years in a people Manager role in a fast-paced, enterprise, SaaS technical support environment.
• BA/BS Degree in a technical discipline or equivalent
• Advanced technical knowledge in areas such as Windows Server, Network topologies, Active Directory, Group Policy, Office 365.
• Experience with virtualization technology including Microsoft Hyper-V and Microsoft Terminal Server
• Working knowledge of Network Security technologies (SSL/TLS, VPNs, Firewall, IDS/IPS)
• Strong process-driven mentality with excellent attention to detail
• Excellent oral and written communication skills
• Experience using analytical skills including critical thinking, debugging, judgment, problem solving, troubleshooting, and use-case analysis.

Skills Needed to Succeed:

• Ability to work in a fast-paced, demanding environment, with multiple and changing priorities while maintaining strong attention to detail.
• Strong interpersonal and team player skills with an ability to communicate at all levels, both internally and externally.
• Strong work ethic with a sense of urgency
• Strong organizational and management skills; ability to efficiently manage a variety of multiple concurrent projects simultaneously

Benefits

Benefits:

• Medical, Dental, Vision and Life Insurance
• Flexible PTO
• Sick Days
• Remote work from home

Employee Perks:

• Professional and Financial Growth
• Great culture and environment
• Social, Health, and Wellness Events (now all virtual)
• Anniversary Gifts
• Birthday Time Off

About Career Catalyst

Career Catalyst is a career navigation platform designed to inspire the next generation of BIPOC innovators to be the next generation of STEM leaders and agents of social change. We are on a mission to cultivate, activate and inspire youth from underrepresented backgrounds to explore the rapidly-evolving STEM sector while learning from exciting STEM professionals. Career Catalyst is ambitious in changing the face of STEM.

Role Summary

The Community and Partnerships Manager (CPM) is an exciting and new role that will drive youth engagement across the country by establishing and sustaining distribution partnerships with youth-serving organizations. This role champions the Career Catalyst platform, generating interest across a range of stakeholders who share our vision and values. Responsive and sound relationship management will secure and sustain partnerships that bring the Career Catalyst learning experience to thousands of young people each year. Underpinning high performance standards, the CPM cares deeply about Career Catalyst’s mission and vision and understands how partners’ experience impacts reach and engagement.

In this launch year, this role will innovate, influence and test-drive approaches and systems that will put Career Catalyst on the rapidly growing Ed Tech map. The CPM is an astute and flexible planner who is relentless in tracking trajectories and meeting targets, as well as a creative collaborator in developing and delivering promotional projects with partners. Working closely with the Career Catalyst CEO, the CPM will be a supported, integral member of the core team.

This role is a fully remote position with occasional national travel.

Key Responsibilities:

• Lead in developing and delivering Career Catalyst’s systematic, process-driven approach to partner outreach and relationship management
• Identify and source community and school partnership opportunities through inbound lead follow-up and outbound cold calls, emails and client visits
• Research partners, identify key players and generate interest
• Sustain productive, mission-driven relationships with current partners and offer new ways to grow the partnership
• Collaborate with senior management and other marketing teammates to align our internal goals with new and existing partner relationships
• Negotiate and finalize distribution agreements in accordance with company’s contract guidelines and policies
• Deliver a meaningful experience to our partners when working with the Career Catalyst brand and be our partners’ liaison internally
• Forecast, measure, and report the results of promotional projects with partners, including co-created and/or co-branded content promotions, lead sharing, and/or event partnerships
• Work with marketing, development, and branding teams to create products in support of an excellent partner experience
• Work with Career Catalyst CEO to source and facilitate trainings, expos, presentations, and other external facing engagements
• Collaborate as needed with Career Catalyst CEO to ideate and innovate platform in order to assess and meet the needs of partners
• Develop tools for collecting and tracking partner experience data

Requirements

Requirements:

• Serious commitment to ersity, equity and inclusion
• Minimum BS/BA degree
• Minimum 2 years of professional experience in planning and implementing partner or customer relationship journeys
• Demonstrated experience in using data to drive goal-setting, trajectory planning and tracking progress
• Strong project management skills
• Strong oral and written communications skills
• Experience in using CRM databases adeptly
• Demonstrated experience working in collaboration with senior staff is a plus
• Availability for occasional national travel

Benefits

BENEFITS

SMASH provides competitive compensation commensurate with experience, and an excellent benefits package including medical, dental, vision, life/disability insurance, paid time off, 401k, volunteer time and flexible spending accounts (i.e. parking, transit, medical and dependent care).

STATEMENT OF NON-DISCRIMINATION

In keeping with our beliefs and goals, no employee or applicant will face discrimination/ harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/ domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/ harassment based on "protected categories," SMASH also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at SMASH.

383 Project is a digital product studio. We simplify life by solving problems with powerful products.

We partner with the bold and the brave to transform your business. From developing futureproof digital strategies, to defining and validating ideas, to creating industry-leading digital products, platforms and services, our focus is on building the right thing, and building the thing right.

Our team is made up of specialists in digital strategy, product management, UX and UI design, and engineering, supported by our amazing project managers and client partners. Whether you need a strategic partner or consultant, want to outsource delivery, or are looking to augment and upskill your internal teams, we’ll work in partnership with you to deliver successful outcomes for your users and for your business.

About the team

383 Project’s Customer Success team own the end to end customer experience, iterating at every turn and never failing to turn up the dial on quality and outcomes for all our clients. Acting as the voice of the customer, the team constantly challenge our collection of Product People to find new utility, create more value, and deepen our partnerships at every junction.

Whether that’s critiquing new or existing service lines, designing internal process, scenario planning, or bringing clients up to speed with all things 383, the team are the fountain of all knowledge, and the go-to confidant for every customer. And the mission is ultimately simple: Working tirelessly every day to improve 383’s value offer, delivering client retention and growth.

About the role

We’re looking for a highly ambitious and driven Customer Success Manager to join our growing digital studio team. Reporting into our Customer Success Director, you will be ultimately responsible for driving value for our clients in everything we do, including demonstrating results from the work we produce, and gauging ongoing satisfaction in our partnership. This will be seen in longevity in our relationships, increased annual spend, and seeing clients supporting us through introductions to other departments and contacts, due to utmost trust in our delivery.

You’ll work hard to increase 383’s industry reputation across several touchpoints and will work tirelessly to promote the 383 brand and its values both internally and to the broader industry. The core of the role is actively outward facing, and you’ll be confident communicating with senior business leaders via multiple channels. You will know each touchpoint our clients have with 383, and clients will be impressed by every point along our customer journey.

In this role, you’ll find yourself:

• Face-to-face with the client regularly - after all, it’s all about building a natural relationship, and an organic partnership with our clients.
• Knowledgeable on client objectives and KPIs, and able to report on progress of meeting these KPIs through delivery.
• Owning and driving your client NPS results - response rates and scores. Implementing change based on qualitative feedback, across all departments
• Working with all internal delivery units, empowering fellow 383ers to deliver their best work for your clients.
• Working with the marketing team to promote proven client results, case studies and testimonials from current clients to support commercial opportunities.
• Tracking client health based on relationships, opportunities and results, and implementing fixes and developments based on the current tracking
• Supporting the commercial team to enable cross-selling and up-selling of other 383 products and services, demonstrating the value to the client for each additional sale
• Building a value report for each of your clients to demonstrate results and value-add for each project, retainer, sprint delivered.
• Maintaining a knowledge of all of 383’s case studies and projects to confidently share with your clients to enable cross-sell and up-sell opportunities.
• Working with every department within the business, to get the best from each one, working together so every touchpoint, delivery stage and 383er, adds value to a client’s product.
• Working closely with the project managers to ensure we raise the bar at every opportunity - and make it consistent across all clients. Our work will be delivered to top standards as a basic expectation, and you will seek to find those moments of delight at every occasion.

Requirements

Honesty, not lip service. We believe in straight talking and telling it like it is, without pushing an agenda. We strive to have open conversations that focus on the right thing to do.Honesty, not lip service. We believe in straight talking and telling it like it is, without pushing an agenda. We strive to have open conversations that focus on the right thing to do.Honesty, not lip service. We believe in straight talking and telling it like it is, without pushing an agenda. We strive to have open conversations that focus on the right thing to do.

There’s a few things we’re looking for in our next Customer Success Manager:

• Demonstrable experience in a commercially focussed digital role within sales.
• A proven track record in building customer satisfaction levels, with clarity around initiatives that make a difference. Your achievements aren’t a ‘one-off’ or fluke, but are repeated and you can prove consistency in hitting targets and KPIs on outcomes on client’s project and products.
• You can engage and build relationships with our key stakeholders at clients, to get insight into where the gaps in the relationship are, and steer the necessary changes.
• You can manage upwards within 383 management teams to get the most from your peers and their departments, for the best for your clients.
• You’re able to demonstrate your understanding of the digital industry.
• Operated within a fast-paced and varied agency environment.

You’ll probably be:

• Connector - Able to link people, problems and solutions to ensure client objectives are understood and delivered upon at the right time to drive value and deepen client commitment.
• Consultative - Listen, digest and help define the right solution, and where we, the business, can do more.
• Data-led - You use your qual and quant to know when we’re on or off track, and understand what levers to pull to meet the desired outcomes.
• Focused - Nothing less than customer and business success will do. You’re laser focused on the actions you need from both parties.
• People-focused - The ability to inspire all levels - internal and client-side. You’re trusted, approachable and empower everyone around you to support you in your goals.

In terms of experience, you’ll have a track record of relationship building, growing accounts, engaging with new and existing stakeholders, and demonstrating unquestionable value to back to the client in everything you do.

About us

We're pretty laid back, but there's a few things you should know about what's important to us.

Humility, not modesty. We know that we’re good and we trust in our people, our skills, and our capabilities. But we also know that nobody is above making mistakes, and there is always more for us to learn. We talk with confidence, but we don’t take ourselves too seriously.

Bravery, not bravado. We push each other to be better, take calculated risks, and admit when we’re in the wrong. We put our money where our mouth is, and hold the same high standards of ourselves as we do of our clients.

Compassion, not indifference. We care about each other, we care about the work we do, and we care about the world we live in. We understand that we all have lives outside of the office, and that our impact goes beyond the products we build.

Honesty, not lip service. We believe in straight talking and telling it like it is, without pushing an agenda. We strive to have open conversations that focus on the right thing to do.

Benefits

We offer £30k - £40k depending on experience & we have lots of extra perks to sweeten the deal!

• Tech - Swanky Macbook to work on
• WFA: Work From Anywhere - Want 100% remote or some hybrid working in a Birmingham City based office, or fully on-site, you do what suits you!Flexible Hours - We know people have kids, dogs, lives, it’s all good!
• Your Birthday Off! - Not to mention 20 days holiday to start & Christmas off on top! (That’s about 39 days holiday inc B/H’s, way better than the normal 28 and it's just what we start with!)
• Family Planning - We offer an enhanced maternity, paternity and adoption leave package!
• Healthcare - We’ve a healthcare cash plan for UK residents (Non-UK options coming soon)
• Training & Development - We’ve got Udemy for Business, a £100 annual book budget, we run regular Breakfast Sessions + Lunch & Learn sessions to spread the knowledge and more!
• Canvas Conference - Another learning opportunity, we run the CC & give everyone a day off and a ticket to go and enjoy the amazing product conference as well as the awesome after party!
• A Bit Of Fun - A voucher every quarter to spend on whatever you like, just for turning up!Socials - We’re a pretty sociable bunch so we run lots of events online, as well as IRL to catch up with your colleagues! Not to mention we’ve a Bookclub ... aka Cheese & Wine club! ;D
• The Weekender! - An annual weekend away with the whole company, alternating in the UK & to the rest of Europe every year!
• Volunteering - You can take up to 5 days paid!
• Sabbatical - After 5 years you deserve a paid break!
• Something A Bit Different - Beyond The Lab is an entrepreneurial venture in our business, ask us about it!
• Pension - 3% Employer to match 5% Employee contributions (For UK staff & yeah we know that’s the basic, but we’re working on it!)

How to apply

We don’t believe in seven stage interviews, psychometric testing, or mass committees deliberating if you’re ‘worthy’ of being a part of our team. At the same time, we won’t just have a chinwag over a coffee and offer you a job on the spot either. What’s really important is you feel we’re a fit for you, and vice versa, so we will spend time getting to know each other.

Generally speaking, the application process will include:

• A 30-min video chat to talk through your CV and experience
• An interview with our QA Manager, Abbie. You might be given a couple of things to prepare in advance, including a brief to respond to. Don’t worry - we’ll give you plenty of time for this bit.
• Finally, you’ll meet with our founder, Sukhi.

Just to let you know...

We’re looking for people who share our values of; passion, humility, bravery and honesty, in addition to compassion, talent and hard work. Oh, and a decent sense of humour will help, too.

You may not meet all of the requirements in this job description, but you should still apply, especially if you have an interesting story to tell. Your skills and passion will stand out—and set you apart—especially if your path into product has been unconventional. We welcome erse perspectives and people who think rigorously and aren’t afraid to challenge the status-quo.

We’re thrilled with the applications we receive for our roles, and love taking the time to review them, but unfortunately we’re not able to reach out to everyone inidually. If we’d like to move forward with your application we’ll definitely be in contact with you!

383 has a policy of non-solicitation of employees from either active or prospective clients. We apologise to any applicants this impacts, but it is a necessary policy to protect our ongoing commercial interests.

Customer Service Expert, Work from Home, Equipment Provided

Requisition ID: 189858

Job Category: Call Center

Location: United States-Virtual-Virtual-WAH Ops USA – Region 2

Posted Date: 8/25/2022

GET TO KNOW ALORICA

At Alorica, we only do one thing make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

KEY JOB RESPONSIBILITIES

• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call-related information for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues
• Upsells to customers as necessary

WHY JOIN ALORICA?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

• Paid training
• Flexible training schedules
• Medical and dental benefits
• Paid time off
• Paid holiday and sick time
• Retirement planning options (401(k))
• Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you’re at your best, that’s when we’re at our best.

So what do you say? Ready to take the next step?

JOB REQUIREMENTS

Minimum Education and Experience:

• High School Diploma or GED required; college degree preferred
• Customer service experience a plus
• Phone-related customer service a major plus
• Familiarity with Microsoft Windows, Word, and Excel applications
• Bilingual language skills a plus

Knowledge, Skills and Abilities:

• Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
• Ability to use phone and computer systems
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Conversational, patient and confident, with a positive attitude

WORKING CONDITIONS

Work Environment

• A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
• Constant usage of phone and computer systems

Physical Demands

Constant sedentary work. You’ll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

TAKE THE NEXT STEP

Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box and decide to obliterate the box instead.

You ready? Let’s do this.

ABOUT ALORICA

Meet your family’s new favorite PJs. Unbelievable softness. Adorable prints. Effortless functionality. At Little Sleepies, we make buttery soft bamboo viscose sleepwear that your whole family will love. Created by a mom, our PJs are thoughtfully designed for long-lasting comfort and maximum cuteness!

Your Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding to customer inquiries in a timely and effective manner via email, social media, or chat applications.
• Ensure that appropriate actions are taken to resolve customers' problems and concerns.
• Become a raving fan of all things Little Sleepies and able to communicate effectively about our products and services.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries.
• Able to handle a high volume of emails and messages from customers while creating a positive experience

Requirements

Your Background

• • 2 years of customer service experience
  • Strong attention to detail
  • Proficient computer skills including Google products
  • Experience with Shopify and social media such as Facebook
  • Professional demeanor and attitude
  • Excellent written and verbal communication skills
  • Time management multi-tasker, able to prioritize projects and follow up with customers in a timely manner
  • Experience with communication escalations
  • Highly empathetic

Benefits

What We Offer

• Remote work / flexible schedule
• Health, dental and vision insurance
• Paid time off (PTO)
• Sick days
• Paid holidays
• Short term & Long term disability
• Life insurance
• 401(k)
• Employee assistance program
• FSA program
• Home office & Internet stipend
• Company discount
• Team building activities
• Company-issued computer

Little Sleepies is an equal opportunity employer and we value ersity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Us:

Our mission at Wrapbook is to increase the prosperity of the project economy. A significant shift has occurred within the workforce recently and 50M Americans are now engaged in freelance or project-based work.  The popularity of project based employment has introduced flexibility for both employers and employees but also added complexities from a compensation and administrative standpoint.  Our vertical fintech platform enables companies to seamlessly onboard, pay and insure their workforces.

We’re building the best product for the entertainment industry but operate in a 50B market and have big goals we want to achieve. With over 130M USD raised from Andreessen Horowitz, Equal Ventures, Uncork Capital, Jeffrey Katzenberg and CAA co-founder Michael Ovitz, we are at an exciting stage of growth and there isn’t a better time to join!

The Opportunity – Customer Support Specialist (Remote - USA)

We are looking for an enthusiastic Customer Support Specialist to join our team. Reporting into the support organization, you’ll be tasked with ensuring our customers have their product questions answered and technical issues addressed. While this role involves a variety of different skills, the primary focus to work with customers to provide solutions for their continued success.

What you'll Do:

• Provide daily support to Wrapbook customers as they leverage our product zia Zendesk tickets
• Troubleshoot issues to identify the root cause of a behaviour and next steps to a solution 
• Managing your backlog of tickets and staying on top of responsibilities 
• Surface trends and insights into what we’re seeing come to support to find long-term solutions 
• Assist in developing a successful support team ensuring the best possible user experience 
• Support with developing workflows and best practices for handling customer tickets thorough Zendesk, from how to respond to different types of issues, to how to produce said issues 

What you’ll Have:

• You have 2+ years experience in customer support roles (or other relevant experience)
• You are an excellent communicator (verbal, written, and listening) and can teach and present concepts with excellence.
• You have an aptitude for problem solving
• You have a voracious appetite to learn, are organized and able to prioritize effectively
• You are tenacious, work hard and love working with other to achieve a common goal 
• You’re extremely analytical, meticulous, and organized 
• You are comfortable with the rapid pace and constantly changing landscape of an early stage startup

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

• Minimum Time Off: Everyone is encouraged to take at least 3 weeks off annually. An easy way to remember this policy is "take what you need, check with your lead". It's really that simple.
• Work from anywhere in Canada and USA
• Health and Dental Benefits
• Up to $1500 towards IT set up for your home
• Up to 4% matching RRSP / 401K
• Learning and Development Allowance
• $150 Monthly Life Style Benefits

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

• Build strong relationships and know each one of your enterprise customers

• Oversee and manage the implementation of new enterprise customers

• Drive future growth and expansion from existing enterprise customers

• Create customer feedback mechanism and hold structured Quarterly Business Reviews with each enterprise customer

• Partner with stakeholders across strategy, product, and technology teams to deliver optimal customer experiences and outcomes

• Collect, analyze and report data with a focus on identifying key trends and demonstrating ROI

• Create case studies, obtain customer testimonials and directly impact NPS

• Maintain a structured view of enterprise customer relationships

• Sympathetic: You are driven to understand customer mindset and pain points.

• Team-Oriented: You excel at collaborating across the organization. You can move easily between stakeholders, including strategy, product, and technology teams.

• Great Communicator: You have a natural ability to build relationships and are a master of the written word, with excellent attention to detail.

• A Believer: You understand that technology can simplify, delight and enhance our lives and hope to help drive innovation throughout your career.

• Startup Mentality: You thrive in a fast-paced, high-intensity environment where you balance multiple projects and can prioritize your work both short and long term.

• Driven: You are motivated to achieve success both at work and in your personal life.

• Commercially Aware: You understand that each enterprise customer relationship plays a critical role in the development and growth of our business.

• A knack for building great relationships

• An entrepreneurial spirit seeking explosive growth opportunity at a fast-growing tech startup

• Highly detail oriented

• Strong mix of quantitative and qualitative skills - business athlete with ability to wear multiple hats

• Able to organize your time and work autonomously

• Relentless optimism and positivity

• Strong ability to analyze and synthesize data, present data in digestible formats, and clearly articulate insights to enterprise customers and business leaders

• Experience in enterprise customer success or management consulting

Location:  US Locations Only; 100% Remote

The Role:

This is a remote seasonal role, starting end of September/beginning of October through December 2022. Do you thrive in a fast-paced, lively atmosphere?  Do you love working with people, solving problems, and providing exceptional service? If so, read on!

Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery.  We are looking for Customer Service Representatives (CSRs) to join our team for the holiday season and to provide outstanding service to our customers.

CSRs use their problem solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email & live chat. Reporting to a Customer Service Team Supervisor,  CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Minted CSRs are exceptionally patient, empathetic, and passionate team members whose #1 objective is to offer the best experience possible for any customer. Our operation is open 7 days per week, and candidates must be available to work evenings and weekends.  The hours & schedule for the role are variable.

You will:

• • Respond to calls, emails, and live chats from customers in accordance with our policies and procedures; handle and resolve all customer concerns by providing accurate information with empathy and grace
  • Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs
  • Identify and escalate priority issues that need immediate attention
  • Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
  • Use support tools & training including our knowledge base to respond to inquiries and ensure our customer’s satisfaction and a high quality service experience
  • Identify opportunities for improving the customer experience and share those with Customer Service leadership
  • Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs

You are:

• • Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment An advocate for the customer, ensuring timely resolution on first contact whenever possible
  • Able to take direction and quickly learn new procedures, processes, and products
  • Open to feedback, believing in a culture of continuous improvement as you work toward inidual and departmental goals
  • Comfortable using technology; familiarity and experience with eCommerce a plus
  • Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy

You have:

• • A Bachelor’s degree or equivalent work experience
  • 1+ years of experience working with customers (preferably at a premium brand)
  • Strong typing skills
  • Comfort level with using macOS and Apple Mac computers
  • Excellent written and verbal communication skills
  • High attention to detail, strong organizational skills, and a proven record of follow through
  • Experience with Salesforce or other CRM software a plus

Must reside in the following states to be considered for a Seasonal Role:

AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, KS, LA, MA, ME, MI, MN, MO, MT, NH, NJ, NV, NY, NC, OH, OK, OR, RI, PA, TX, UT, VT, VA, WA, WI

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.  The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and ersity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.

We're doing this by making insurance fast, responsive, and focused on our customers -high growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.

What does a work environment look like at Vouch?

Vouch is a Virtual First Workplace with office locations in SF, Chicago, and NYC. This role can be based anywhere in the U.S; however, it requires a work schedule of 10:30 am - 7:00 pm Central. 

Role Responsibilities: 

As a member of the Vouch Client Service team, you will be responsible for ensuring our clients have a great experience with Vouch. We pride ourselves on making things fast, easy, and tailored for each specific client. Some of our best client feedback is about our amazing client experience and service. You’ll be part of helping us scale our client service capabilities. 

On a day-to-day basis you will be responsible for guiding our clients, new and existing customers, through any insurance questions they may have, day-to-day servicing of accounts, renewal business, and supporting client needs when changing coverage. This is a great position to build a foundation in the insurance, start-up,  tech fields and to start growing your career with Vouch. 

Job Duties: 

• Serve as first line of defense for responding to client inquiries from live chat, email, and phone
• Leave a positive first impression and establish trusted relationships with new and existing clients
• Deliver consistent and timely follow-up in response to client requests and issues
• Proactively problem solve when faced with new or unique client requests
• Identify areas to improve our product, processes, and procedures, focused on delivering a great customer experience
• Drive additional value by collaborating with and identifying opportunities for the sales team
• Assist with documenting day to day processes and improvements
• Become an expert in Vouch’s product experience such that you can guide client through the digital client journey, including our website and application process
• Collaborate with cross functional team members in Sales, Success, and Policy Administration to solve complex client needs or identify new ways of doing things
• Be a self-starter, independent learner, and have unparalleled resourcefulness
• Be a great writer with a keen eye for the nuances of the English language
• Believe in Vouch’s values: 

• • Put people first
  • Serve clients with integrity and excellence
  • Listen, challenge and grow
  • Face challenges head-on and win as a team

About you:

• 1+ years of experience in a client-facing support role
• Eager to complete Property and Casualty licensing exam within your first 90 days
• Strong communication and organizational skills
• Dependable, positive, and action-oriented with excellent follow-through skills
• Able to deal well with ambiguity and maintain composure in complex situations
• Passion for swimming in solutions versus dwelling on problems 
• Comfortable with working an adjusted schedule: 10:30 am - 7:00 pm Central.

Nice to have:

• Exposure to and passion for early-stage startups and/or high growth environments
• A background in insurance, technology, SaaS, or other regulated categories
• Bachelor's Degree in Liberal Arts, Business, Insurance, or a related field

Vouch provides a number of benefits to help you bring your best self to work:

• Competitive compensation and equity packages
• Health, dental, and vision insurance
• Parental leave
• Flexible vacation time (Unlimited PTO)
• Wellness allowance ($80/month)
• Technology allowance ($100/month)
• Monthly Doordash credits ($80/month)

Vouch believes in putting our people first and building a erse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the ersity of our growing team. 

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. #LI-Remote