Location:  US Locations Only; 100% Remote

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you’ll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life’s best work.^SM

$1,500 Sign On Bonus For External Candidates

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.^SM

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you’re fluent in Cantonese and Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

This service model simplifies the way consumers and their families engage in health care – clears the confusion, enables access to the right care, helps ensure the right care decisions are made and makes health care more affordable.

The Customer Service Care Coordinator on our High Touch Call Team (HTCT) focuses on the onboarding, outreach and member support for our DSNP members.  The team works to support our members find a doctor, understand their benefits and receive the health care they need, all of which is evaluated through our star ratings. What makes the High Touch Call Team special is the unique mix of backgrounds, including highly trained call agents, nurses, and social workers.  This team goes above and beyond to assist our Dual Special Needs members with identified gaps in care and triage any issue the member may have, even if it means additional follow-up calls.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7am to 7pm CST). It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements and ensuring a hassle-free experience for our members.
• Provide a distinctive, simplified service experience aimed at giving members ‘peace of mind’; improving NPS and retention for members that engage in our services.
• Connect with as many members as possible, communicate the value of completing HRAs and offer plan benefits based on HRA responses.
• Demonstrate operational excellence by increasing “ready” time so the dialer may perform optimally. In turn impacting swift campaign completions and being available for more work to be assigned.

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience
• Minimum of 4+ years of combined education, work and/or volunteer experience
• Bilingual fluency in Cantonese / Mandarin

Preferred Qualifications:

• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
• Sales or account management experience
• Customer Service Experience

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 5 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and iniduals, states and communities, military families and veterans where ever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.^SM

Colorado, Connecticut or Nevada Residents Only:The salary range for Colorado residents is $18.17 – $32.26. The salary range for Connecticut / Nevada residents is $20.00 – $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Location:  Tennessee; 100% Remote

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you’ll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life’s best work.^SM

$1,500 Sign-On Bonus for External Candidates

If you are located within the state of TN, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want – apply today!

Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.

This position is full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 8:00pm local time. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient

This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience
• Minimum of 3+ years of combined education, work and/or volunteer experience

Preferred Qualifications:

• Customer Service Experience
• Sales or account management experience
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Social work, behavioral health, disease prevention, health promotion and behavior change  (working with vulnerable populations)

Telecommuting Requirements:

• Reside within the state of Tennessee
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 5 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near – obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and iniduals, states and communities, Military families, and Veterans wherever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.^SM

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

Grafana Labs is hiring a remote Manager, Customer and Community. This is a full-time position that can be done remotely anywhere in the United States.

Grafana Labs - Composable and open source observability platform.

Bittrex is looking to hire a Strategy Analyst to join their team. This is a full-time position that is remote or can be based in New York NY.

Competitive salary + stock options

We are a "remote-first" company and there's no requirement for anyone to come into the zeroheight office on a regular basis - more details on what remote-first looks like

We’re building the world’s UX infrastructure and lowering the barrier to creating great user experiences by enabling any company in the world to have a sophisticated design system. We’re allowing companies to design and develop user experiences in a much more systematic way and deliver high quality UX 10x faster.

We've built a design system documentation product people love and thanks to this we've grown through word-of-mouth to 1500+ customers including multiple Fortune 100s. We're the market leader in our category, grew our team by over 4x in 2021 and have the backing of world-class investors like Tribe Capital, Y Combinator and Adobe. But design system documentation is just the beginning... we're now perfectly positioned to become the leader in DesignOps and transform how products are built. That's why we expanded to the Bay Area in 2021 to fulfil our ambition of being a truly global company 🚀 🌎

You can learn more on our About us page

• We're on a super exciting trajectory. zeroheight is growing fast. We're at the cutting edge of the UX industry and thanks to the backing of investors like Tribe Capital, Y Combinator and Adobe, we have everything we need to become the leader in design systems.
• This is a great time to join zeroheight; we're growing fast and we're at the cutting edge of the design industry. Thanks to the backing of investors like Y Combinator and Adobe, we have everything we need to become the leader in DesignOps.
• zeroheight is used by some of the largest companies in the world and as a CSM you will have the exciting opportunity to improve the way their teams work on a daily basis.
• The design systems community is amazing! We couldn't ask for friendlier customers and as a CSM you get to interact with these people every day 😊
• We're committed to supporting mental wellness as we grow. We provide a free mental health support program, a monthly wellness budget and - perhaps most importantly - we're trying to break down the stigma around mental health by simply talking about it more!

As a Senior Customer Success Manager you will help our largest and most interesting customers take their design systems to the next level through their partnership with zeroheight. You'll build strong relationships with the customers and develop the product and domain expertise to help them enhance their design systems. This is an opportunity to meaningfully impact the way designers and developers collaborate and create world-class user experiences for their customers. You'll report to the Head of Customer Success and join our rapidly growing team of international CSMs 🌎

• You'll build strong relationships with our largest customers and help them get the most value possible from their use of zeroheight throughout their journey on the platform. You'll work closely with the customer to understand their business objectives and ensure they are meeting their goals.
• You will craft joint customer success plans that include agreed upon scope, shared metrics, user engagement, sophistication of usage, adoption plans, timelines, communication, and eliminates barriers to customer advocacy and expansion.
• You’ll facilitate Executive Business Reviews with economic decision makers and executive sponsors, where we celebrate shared successes, and course correct where necessary.
• You’ll maintain high levels of engagement across a broad group of customers, with an emphasis on customer appreciation and advocacy
• You’ll serve as a mentor and coach to others on the Customer Success Team
• You’ll contribute to the library of customer success assets (customer references, case studies) and thought leadership (methodology, point of view, white papers)
• You'll onboard customers onto zeroheight and help them to get value from zeroheight as early as possible. You'll use data to identify adoption gaps and proactively encourage teams to use zeroheight to its full extent.
• You’ll help us improve our product. Designers are a friendly bunch and love giving feedback about the product! You'll help to identify and understand customer requirements and feed this back to our product team so we can continue to improve zeroheight.
• You'll work closely with our design advocates to create best practice resources and share them with your customers.
• You'll establish an early relationship with the customer and provide help on the product during the sales process. You'll kick off renewal conversations and work with sales to proactively identify expansion opportunities.

See Perks

Key traits

• You have 5+ years of experience in customer success, account management, consultancy/agency or a similar customer-facing role.
• You're a confident communicator – you're comfortable interacting with senior stakeholders at large organizations. You are great at listening, empathizing and speaking/writing clearly and effectively.
• You enjoy helping people – talking to people makes you happy and you enjoy building long-term relationships.
• You're a creative problem-solver – you're adaptable, you learn fast, and you love finding ways to solve customer problems. We're still a growing startup so the ability to be flexible and work independently is key.
• You are familiar with design – you understand how tech products are built and have worked closely with designers, engineers and product teams in the past. You'll need to quickly get up to speed on design systems and DesignOps and we think this is much easier if you enjoy it :)
• Remote-first - you’re able to come to our Oakland office at least once every quarter

Bonus traits

• You've worked in the design industry – you've worked at a design tool company or design agency (or as a designer or frontend developer!)
• You're familiar with digital design tools – you've used design tools like Figma, Sketch, Adobe XD or Adobe Creative Cloud.
• You understand B2B SaaS – you've worked in a B2B SaaS company, understand the crucial role customer success plays and are familiar with things like net retention etc.
• You're excited to work at a startup – you've worked at a startup before or just love the sound of them and are excited about the buzz, ownership and sense of purpose that comes with working at one.

We move quickly and try to keep things simple:

1. You apply
2. Hello (30-45min, video call)
3. Short email exercise
4. Skills interview (1h, video call)
5. Founder interview (1h, video call)
6. We make a decision quickly and let you know

At zeroheight we live and breathe our values, building an inclusive and erse team is what makes us great. We are proud of the culture we’ve created and by embracing iniduality we continue to add to our culture.

We look to hire the best, give an amazing experience throughout and we don’t discriminate against who or what you are. Our employees are encouraged to be their authentic selves, allowing us to celebrate our differences and learn from one another. All we ask is that you be yourself, love what you do and give 100%.

Take a look at our current DEI stats here.

Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with aphasia.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping iniduals on their aphasia journey.

Purpose: The Client Navigator is responsible for guiding clients and their support persons through the consumer-sales process and ensuring a positive customer experience. This position serves as a main point of contact for our customers in the consumer channel.

REQUIRED to work 9:00 AM - 5:00 PM PST (Pacific Time Zone) remotely from home.

Essential Duties & Responsibilities:

• Screen new clients for AAC device trial appropriateness
• Ensure clients have a complete understanding of the consumer trial process
• Confirm accuracy of all information on patient’s insurances / demographics / diagnoses / specific needs
• Report benefits and funding options to clients
• Educate clients and manage expectations of insurance coverage, consumer trial process
• Assist in addressing any non-covered balance through the Financial Assistance process
• Obtain Prescriptions from physicians in a timely manner
• Identify and screen local speech-language pathologists (SLPs) to conduct AAC evaluations
• Explain expectations and process regarding AAC evaluations to SLPs in the consumer channel
• Educate and manage expectations of new SLPs on devices and trial process / loaner return, etc.
• Follow up on appointments to confirm they occurred
• Follow up on post-device trial / post-sale intervals to ensure all expectations of service and product are being met
• Remain in contact with patients / caregivers throughout the journey
• Ensure documentation of all customer interactions within the company CRM
• Report weekly metrics that support inidual and team goal

Other Duties & Responsibilities: 

• Problem-solve to remove any potential obstacles before and during the consumer trial process
• Offer other tools and resources when relevant
• Cultivate long term relationships with SLPs
• Communicate with internal teams (Clinical Documentation Specialists, Clinical Consultants, Reimbursement, Continuing Education, Funding, etc.) throughout the process to ensure seamless delivery and coordination of services
• Discern ancillary needs of patient / family and offer connections to supportive services and resources
• Participate in weekly team meetings to identify best practices and contribute to ongoing development of processes in the consumer channel

Education & Experience

• Associates degree, preferred
• 1 - 3 years of patient navigation / patient advocacy experience, health care industry

 Knowledge, Skills & Abilities

• Must work 9 - 5 PM PST (Pacific time), Mon. - Fri., REQUIRED
• Basic understanding of insurance policies and benefits, preferred
• Exceptional customer service and a willingness to go above and beyond for our customers
• Effective and professional communication skills
• Strong organizational skills and time management skills
• Ability to manage a large caseload of clients and prioritize tasks daily
• Excellent phone demeanor, strong written and verbal skills
• Proactive / loves to solve problems; empathetic and mature
• Proficiency with HubSpot, Microsoft Excel/Word, Slack, preferred
• Experience with a Learning Management System (LMS), preferred

Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. 

Travel

Travel to our Princeton, NJ office may be required on occasion, up to 4x / year. Occasional travel to national conventions and conferences, within the continental United States (conditional on Covid restrictions)

Accommodations:

To learn more about Lingraphica, visit: www.lingraphica.com!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

About the Part-Time Customer Care Position

As a part-time, remote Customer Care Rep, or CCR, you will have the chance to deliver exceptional support to Auctria customers.

Our customer care rep will act as a connection, providing product/service information and resolving problems that our clients might face with precision and competence.

The best CCRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. They love to talk. Customer Care Reps can put themselves in their client's shoes and advocate for them when necessary. Customer feedback is priceless, and our CCRs can gather it for us. Problem-solving also comes naturally to Customer Care specialists. They're confident at troubleshooting and investigating if they don’t have enough knowledge to fix the problem.

You’ll work closely with the other team members to resolve issues and ensure you can provide accurate and timely responses to customer requests, and enable our users to navigate through their auctioning experience successfully. As part of a close-knit team in a fast-paced and fun startup, you’ll play a key role in keeping our current customers happy and meeting the demands of potential and future customers as we move into our next phase of growth.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Your rewards will include, amongst other benefits, invitations to company summits and a generous year-end bonus of up to 15% of your wages.

Customer Care Rep Responsibilities

• Work closely with our customers and the Support Manager to identify bugs, issues, and user pain points appropriately.

• Provide front-line customer support for our community via email, live chat, and other channels.

• Handle customer requests and questions with a thoughtful, friendly, and empathetic tone.

• Proactively take on challenges, research information, troubleshoot problems, and creatively deliver results.

• Build sustainable relationships of trust through open and interactive discussion.

• Provide accurate, valid, and comprehensive information using suitable methods/tools.

• Manage complaints, provide proper solutions and options promptly; follow up to secure resolution.

• Keep records of customer interactions, process customer accounts, and file documents.

• Follow communication procedures, guidelines, and policies.

• Go the extra mile to engage customers.

• Provide support on additional special projects as needed.

Customer Care Rep Requirements

• US and Canadian resident with the right to work
• A commitment of approximately 10-16 hours per week focusing on evenings and weekends in West Coast time zones.

• They have proven remote experience in providing high-quality customer support and customer care experience.

• Track record of not just reaching but exceeding requirements.

• Strong email and chat administration skills and active 'listening' capabilities. Proofreading responses to ensure correctness.

• Experience with CRM systems and practices.

• Customer orientation and capacity to adapt/respond to different types of characters.

• Exceptional communication and presentation skills.

• Ability to multi-task, prioritize, and control time effectively.

• Unhindered access to a quality laptop or desktop computer and access to a reliable Internet connection.

• High school diploma.

Customer Care Rep Preferences

• Candidates from the western United States and Canada may be considered first.
• A powerful skill set in English reading and writing, especially with Emails and text chat.
• Familiarity with charity auction fundraising and charity auction events.
• Experience working remotely, especially with an all-distributed team.
• Experience with Slack, Intercom, Enchant, Zoom, Google Suite, and Notion.
• BONUS: familiarity with HTML, CSS, and web design technologies.

• Position Purpose:
  Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
• Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
• Assist members and/or providers regarding website registration and navigation
• May coordinate member transportation and make referrals to other departments as appropriate
• Maintain performance and quality standards based on established call center metrics including turn-around times
• Talks with customers by phone on past accounts and makes appropriate payment arrangements.
• Responsible for managing inidual accounts.
• Verifies customer information to maintain account information up to date.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily.

Customer Service Specialist

• Remote, United States
• Full-time
• Fully remote
• Commensurate with Experience
• 17824

Job Description

Job Summary

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

This position is responsible for receiving and processing customer orders for enteral nutrition (formula, food pumps, feeding tubes and other supplies) in an accurate and timely manner, answering customer inquiries regarding the status of their order and resolving customer complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handle continuous work volume by interacting with patients and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources
• Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges
• Demonstrate professionalism and provide high quality service when interacting with patients, caregivers, and/or referrals
• Resolves patient/referral complaints and escalations with urgency by the identifying problem, troubleshooting of equipment and/or coordinating appropriate corrective action
• Assess patient and referral needs, identify satisfactory resolution, and provide high quality customer service
• Comply with and adhere to all regulatory compliance areas, policies and procedures, and best practices
• Follow quality program guidelines and procedures for all transactions to ensure that we give the best service to all customers
• Performs other duties as required

Minimum Required Qualifications

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• High School Diploma or GED required
• 1-3 years of Call Center Experience preferred
• 1-3 Years of Healthcare and/or Health Insurance Customer Service experience preferred
• Experience working in remote environment preferred

Certificates, Licenses, Registrations or Professional Designations

• N/A

SKILLS, KNOWLEDGE AND ABILITIES

• Assess problems & identify solutions
• Professional verbal and written communication
• Effective listening, paraphrasing, and summarization
• Personal accountability and emotional intelligence
• Time management and reliability

Computer Skills

• Basic skills in using a Windows based computer.

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic level mathematical proficiency

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified iniduals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise.

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific inidual’s position.

Apria Healthcare is committed to hiring veterans and military spouses.

Benefits

Comprehensive benefits package offered for eligible employees:

• Competitive salary
• Ability to have early access to earned wages
• Medical, Dental and Vision
• Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
• Life, AD&D and Disability Insurance
• Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
• 401K Savings Plan (available immediately)
• Educational Assistance
• Employee Referral Reward Program
• Employee Discount Programs
• Company Paid Employee Assistance Plan (available immediately)
• We recognize our veterans by offering a company paid day off for Veterans Day
• Career Advancement/ Development Opportunities

Compensation

• Compensation is commensurate with experience
• Annual compensation is based on a 40 hour week
• Salary range
  • $16-$16.60 (depending on location)

EEO Statement

As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified iniduals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and iniduals with disabilities. AA/EOE, M/F/Disability and Vet

Please submit your CV in English

🏖 Unlimited Paid Time off

How would you like to work for a global SaaS scale-up 🚀and a world-class product (Fastest Growing Product (#15) on G2)?

Founded in 2018, our fast-growing virtual phone platform has attracted millions of dollars in funding from investors across Europe. We are a remote-oriented, international team (30+ nationalities) with a mission to build (i) a modern phone suite that fundamentally improves how sales and support teams do their job and (ii) a business with a soul that people want to work, grow and partner with.

This is our story. 💫 Do you want to be a part of it?

About the role:

We are a team of 40 sales professionals working remotely or from one of our offices and we are growing fast! We are looking for a Customer Success Manager to join our global team of 11 who are the reason behind our happy and satisfied customers.

What you will work on:

• Build and nurture strong customer relationships with top customers in the LATAM region
• Manage the onboarding process for a portfolio of new customers simultaneously
• Ensure that our customers get the most out of their investment in CloudTalk
• Understand the customer’s needs from the very beginning and attune our service to them
• Educate clients about product updates
• Troubleshoot issues reported by customers during the implementation process and provide solutions
• Help customers implement their cloud-based call center to achieve strategic business goals and objectives
• Find opportunities for customers to increase their usage of CloudTalk
• Provide feedback to the product team concerning customers’ requests for product enhancements

What we are looking for:

• Passion for consistently providing an excellent customer experience
• A true consulting approach and ability to communicate technical concepts to people of all backgrounds
• Comfortable managing several tasks and issues in a fast-paced environment
• Previous experience in a similar environment would be appreciated
• Knowledge of Telco world is a plus
• Positive approach and can-do attitude with a pinch of great humor :)
• Fluent/Native in Spanish and English is required, Portuguese will be a huge plus! :)

Why you will love to be a CloudTalker:

🏖 Unlimited Paid Time off

Even more reasons you won't be able to resist us:

About CloudTalk:

CloudTalk ☁️ is a modern, user-friendly cloud telephony solution that has disrupted the $50 billion stagnant telephony market. Our easy integrability and advanced features save our clients an average of 2-3 minutes on every 📞 phone call! Our solution is loved by customer support and sales teams the world over. We can, of course, back this bold claim with data – check out our reviews and accolades on Capterra, Pipedrive Marketplace, G2.

We believe in connecting the world not only through technology but also through people. CloudTalk’s 230+ employees represent over 22 nationalities 🌎 and work remotely from Europe, Asia, and South America. Our clients span industries like SaaS, e-commerce, tech, and finance. Some of our biggest partners are Fujitsu, Mercedes, Oyo, and the Ministry of Health of the Slovak Republic.

We’re thrilled to announce that we have raised $7.3M in Series A funding! This Series A round is led by henQ VC (Mews, Sendcloud) and joined by Point Nine Capital (Zendesk, Revolut) adding to our $1.6M Seed investment from Presto Ventures in 2019.

👉🏻 CloudTalk on crunchbase

External Referral Program – Recommend a developer to [email protected] and get a new Macbook (2000 eur value) after 3 months probation period

Customer Service Representative

Job Locations US-Remote

Customer Service/Support

Regular Full-Time

Overview

Are you passionate about providing world-class customer service and have the charisma to diffuse customer issues? Do you have the discipline to work in a remote, structured, call center environment and work well independently utilizing available resources? If yes, we may have the role for you! World Travel Holdings is seeking Customer Care Representatives to support our mission of delivering a remarkable experience to our customers. In this role, you will handle inbound customer service and reservation calls focusing on one call resolution.

What you’ll receive

• Pay: You will receive an hourly base pay of $14/hour (or State minimum wage if higher) plus bi-weekly incentives based on performance.
• Equipment:We’ll provide you with the headset and computer equipment needed to work at home.
• Training: Six weeks of paid training, as well as, on-going training to help you develop in your role and career.
• Support: You are home but not alone! We have an internal support team available real-time to help you be successful.
• Work/Life Balance: You’ll have ownership of your attendance through our innovative credit system— The Marketplace.
• Benefits: Eligible 90 days after hire to include medical, dental, 401K, paid time off, and more.
• Travel Perks: Travel agent discounts including cruises, hotels, villas, car rental, themed parks and more.

Responsibilities

• Effectively handle 2-3 inbound service and reservation calls per hour.
• Accurately process new vacations and make requested changes to existing reservations in a timely manner.
• Adhere to our Customer Connection methodology to ensure customers receive a remarkable experience.
• Utilize available resources to efficiently handle customer requests.
• Consistently meet or exceed performance goals and maintain productivity standards.
• Navigate through multiple browsers and systems, chat via instant messaging, and respond to emails all while maintaining an engaged conversation with our customer.
• Be reachable and available by telephone, email and instant message during work hours.
• Engage in team meetings and/or training sessions to build your knowledge base and awareness of company initiatives.

Qualifications

• Availability: Available to work a full-time schedule between 35-45 hours/week based on business needs. Additional schedule requirements include:
  • 5-week training schedule: Monday-Friday, 10am-7pm EST.
  • 1st schedule post-training: You will be assigned a schedule based on business needs. Hours will vary between 8am-10pm EST, Sunday through Saturday. All schedules will include weekends, holidays, and your days off may not be consecutive.
  • Shift-Bid scheduling: After your 1st schedule post-training, your schedule will be determined based on a ranking system as part of our shift-bid process. Schedules change every quarter and vary Sunday-Saturday between 8am to 1am EST. Schedules will include nights, weekends and holidays.
• Service: Ability to delight customers on every call, diffuse customer issues, and focus on one-call resolution. Attention to detail is a must!
• Tech Savvy: Strong typing skills and proficient with internet navigation, instant messenger tools, Outlook and Microsoft Office.
• Communication: Amazing phone presence and ability to communicate through all mediums (verbal, listening, written) in order to win customers over quickly and help them experience their dream vacation.
• Receptive: Open to receive coaching feedback through regular meetings and apply learnings.
• Dexterity: Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each scheduled shift.
• Remote: Disciplined and resourceful to meet business demands in a structured, virtual call center environment.
• Workspace: You’ll need a space free of distractions with internet connectivity (minimum internet speeds of 5.0 Mbps upload and 10 Mbps download). This home office must not be in the same residence as another World Travel Holdings’ remote employee.
• Residency: Must be a resident and live in a US state. We do not currently hire in AK, CA, HI, KY, ND, OH, OR, and PA.

About World Travel Holdings

• 50 Most Engaged Workplaces by Achievers
• Top 500 America’s Best Midsize Employer by Forbes
• Top Workplace in South Florida by Sun Sentinel

Semaphore, a leading software delivery service with a global customer base, is looking for an Account Support Representative to join our team.

The Customer Support team at Semaphore plays an important role in our relationship with customers. The most significant characteristic of our support team is that we love helping developers - more than 9 out of 10 customers rate Semaphore support as exceptional. Our mission is to keep the customers happy by assisting them as quickly and awesomely as possible. That is where you step in.

You will handle a wide variety of inquiries, including questions about user credentials, billing, and user management while delegating technical support requests to the rest of the team. It requires a logical brain and a speedy sense for solving problems

This is a full-time, entry-level, and remote position.

Note for the applicants from Europe: Once fully onboarded, your working hours would be 1pm - 9pm CEST.

Responsibilities

• Respond to customer requests in a timely and accurate way via email or chat
• Analyze customers’ requests to understand common issues and needs
• Improve Semaphore documentation
• Update our internal knowledge base with useful information gathered from the communication with the customers
• Participate in building internal processes and procedures to make them as effective and efficient as possible
• Gather feedback from the customers and propagate it to the relevant teams
• Follow up with customers to ensure their issues are resolved
• Collaborate with other teams in handling and overseeing customers’ payments

Requirements

• 2+ years of professional experience in a comparable role
• Minimum Bachelor’s degree or equivalent level of education
• Excellent English, both written and verbal communication skills
• Vital emotional intelligence and empathy — you are a people person who is naturally pleasant to customers even if they are having a bad day,
• Strong analytical reading skills - you can recognize the question behind a question.
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution.
• Passion for helping real customers solve real problems
• Ability to work effectively remotely with an international team
• Highly organized and self-managed, have an excellent work ethic and attention to detail.
• Proactive team player interested in taking an active part in the evolution of team processes

Bonus experience

• Prior customer support experience
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Experience in communicating with developers

Benefits

• The impact of working on a product competing in a global market.
• Join a small team of around 30 full-time people who love their work.
• A healthy 40-hour work week and a friendly and supportive work environment.
• Competitive salary.
• Company retreats.
• Space to learn continuously and choose the tools and equipment for your job.
• Paid trips to conferences and books of your choice.
• Interact with developers that use Semaphore and talk about the latest and significant way to develop and ship software.
• Paid membership at a fitness club of your choice.

Semaphore is an equal opportunity employer. Consistent with our mission of serving a erse and global audience, we value a erse workforce and inclusive culture, which reflects that. We encourage applications from all qualified iniduals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

The Client Success Strategist plays a leading role in developing and managing client relationships, building client trust, and driving client value and success. This inidual must be first and foremost a marketer. You will be the prime point of contact with our clients’ marketing leadership so you must be able to bring a deep knowledge of marketing and martech and understanding to lead the conversation.

This inidual will be responsible for developing long-term relationships with clients, connecting with key business executives and stakeholders, managing and developing client accounts to initiate and maintain favorable relationships, leading the timely and successful delivery of client solutions, and liaising between clients and the rest of DemandLab’s high-performing team.

The Client Success Strategist will thrive in a fast-paced environment and take ownership of accounts, their career, and the entire team’s success. They bring bold, new ideas and strategies to the table for clients and find it easy to meet new people and push our teams and our clients in new directions.

Qualified applicants must possess a solid background in demand generation or marketing operations, with demonstrated expertise in Marketo and similar expertise in Salesforce. Experience with multiple platforms is a strong plus.

Requirements

Client Management and Success

DemandLab Client Management uses a high-touch, high-intensity, dedicated model.

The successful candidate will combine in-depth knowledge of a client’s goals, business operations, industry knowledge, competitive landscape, and service initiatives with experience in sales and marketing strategies and technologies to meet or exceed the client’s overarching business objectives and financial goals. This includes:

• Manage customer engagements through optimizing monthly retainers and priority setting of work, customer accomplishments and customer renewals.
• Uncovering opportunities that will benefit both the Client and DemandLab
• Negotiating consensus within our client’s business around digital strategic vision as well as key areas of focus, and creating from this vision a pragmatic roadmap to execution
• Becoming a trusted advisor for driving innovative strategies forward with customers
• Improving overall business performance and recognition within the client’s organization
• Defining scope and planning new solutions for clients
• Finding the best match between the client and the technical team based on client needs, and personality
• Working with technical leads to translate stated and unstated client needs into technical projects or tasks

• Estimating resources and timelines for delivery including coordinating with project management and technical teams to create an execution roadmap, identify resources, highlight dependencies, determine milestones, and set burn down targets (mechanisms to identify over-delivery, excess time spent, scope creep, misestimated work)

Business Development

The Client Success Strategist is an innovator, a trendsetter, a both-side-of-the-brain thinker who can connect customer journey best practices, technology, and data to all other aspects of a client’s business to drive growth opportunities. This include:

• Taking ambiguous/complex challenges and—using research, personal experience, business assessment capabilities, and customer experience acumen—clearly define problems, identify opportunities, drive innovative new ideas, and recommend an actionable, prioritized, pragmatic roadmap to make a big impact on customer needs/goals
• Bringing rigor to a client’s decision-making process by performing detailed cost/benefit analysis, running working sessions, presenting and evaluating solution options, and driving consensus among key stakeholders
• Developing new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement
• Determining how to measure business results, modeling current/future business processes, gathering business requirements, and identifying the organizational changes required to successfully realize the benefits of the solution

Successful team members in this role must meet the following experience, qualifications, and education criteria:

• Ability to successfully define outcomes, manage expectations, manage cross-functional initiatives and meet deadlines based on project requirements
• Demonstrated history of building relationships, establishing and proving credibility, and partnering with business leaders and peers
• Able to facilitate discussions of technical matters with a non-technical audience
• Experience in demand generation, customer engagement, digital marketing, and communications strategies and tactics
• Experience in data hygiene and marketing and sales analytics
• Exceptional oral and written communication skills (both instructional and informational business writing)
• Analytical, with an ability to synthesize information quickly
• Organized, with a demonstrable history of fanatical attention to detail to ensure work is performed accurately, completely and meets or exceeds the client’s expectations
• Industrious, motivated, resourceful, and creative
• Quick learner who goes the extra mile to meet or exceed internal professional development requirements

Education and Experience:

• Minimum Associate degree (2 years) or higher in Marketing or Technology related field of study
• 7+ years of marketing/demand generation experience
• 4+ years Marketo, Eloqua, or other relevant marketing automation platform experience
• 4+ years of either Salesforce or Microsoft Dynamics experience
• 4+ years relevant marketing data analysis experience

Benefits

DemandLab is a leading marketing consultancy company, championing the cause of integrated, end-to-end, automated marketing, and sales since 2009. Our global, award-winning team accelerates success with advanced expertise in marketing, sales, and service, supporting technologies, strategy, process, and execution.

We’re doing big things for big-name clients, and we are growing fast. After a decade of leveraging the power of technologies for marketing automation, customer relationship management, content creation, and data visualization in North America, we have opened our first European office in Budapest, Hungary. If you’re ready to reach for the next challenge in an ambitious, multidisciplinary team, making a name for itself in the emerging field of marketing technology, we want to hear from you.

When you join us, you can expect to receive great benefits including:

• A competitive salary
• Funding for personal and professional development
• Collaborating with senior marketing professionals with years of experience pushing the envelope
• Continuing education opportunities (internal mentoring and training)
• Flexible work environment

Job Description

We’re looking to hire a part-time, remote Customer Service Representative (with nursing background). For this role, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging problems for customers for our company venture, Winona. 

Responsibilities

• Answering questions about Winona’s products and services

• Processing orders and transactions

• Delivering information about Winona’s offerings

• Ensuring customer satisfaction and maintaining professional customer support

• Handling customer complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible

• Keep records of customer interactions, process customer accounts, and file documents

• Take the extra mile to engage with customers

Requirements

• Background in Nursing/OBGYN medical assistantship

• Experience working in the healthcare industry

• Confident in using Stripe payment platform

• Confident in using Slack as a communication tool

• Proven customer support experience

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different scenarios

• Excellent communication and presentation skills

• Ability to multitask, prioritize, and manage time effectively

• Attention to detail and a good sense of judgment

Why You Should Work with Us

As a part-time member of our team, you’ll enjoy: 

• Flexible hours, work whenever you choose

• Work from home

• Fun and casual work environment

• Mental health and well-being programs

• Employee engagement activities and virtual gatherings

• We are a very erse bunch! 🌍

About the role

You'll help customers use TinyPilot's software and hardware products. Your typical tasks will include:

• Assist users who request support in TinyPilot's Help Forum.
• Assist users who email TinyPilot's support email.
• Add and maintain support articles.
• Create tutorials for customers (like this one).

The time commitment is 10-20 hours per week.

About the company

TinyPilot makes open-source IT management devices. We're bootstrapped and growing rapidly.

The team includes a sole founder, two developers, two staff members who handle fulfillment, and one existing support engineer.

Michael Lynch, TinyPilot's founder, is a former Google and Microsoft employee. He now focuses full-time on TinyPilot and writes about software and entrepreneurship stuff on his blog.

Compensation

$40/hr

Location

Remote

Perks

• Fully remote work
• Flexible hours
• Minimal meetings (once a month check-ins)
• No on-call rotation
• Free TinyPilot Voyager 2
• Work with a growing, bootstrapped startup

Requirements

• Strong written English
• Comfort with the Linux OS
• Comfort with common UNIX utilities (e.g., grep, curl, apt)
• At least two hours of TinyPilot's working hours (9am-6pm, New York time zone)

Nice-to-haves

• Experience using a Raspberry Pi
• Experience writing bash scripts
• Experience using HelpScout

Hiring process

1. Complete an application form.

2. If you're a good match, I'll send you a list a of three actual support requests TinyPilot has received, and you'll draft responses.

   • This should take 30-60 minutes.

3. If your sample answers are strong, I'll make you an offer to work on a trial basis at full pay.

   • If I decide not to move forward with your application, I'll still provide constructive feedback about the answers you provided.
4. After a few weeks, we decide whether to continue working together long-term.

Salary and compensation

Benefits

🌎 Distributed team

⏰ Async

🏖 Unlimited vacation

⬜️ No whiteboard interview

🎅 We hire old (and young)

Location

Location:  International, Anywhere; 100% Remote

Semaphore, a leading software delivery service with a global customer base, is looking for an Account Support Representative to join our team.

The Customer Support team at Semaphore plays an important role in our relationship with customers. The most significant characteristic of our support team is that we love helping developers – more than 9 out of 10 customers rate Semaphore support as exceptional. Our mission is to keep the customers happy by assisting them as quickly and awesomely as possible. That is where you step in. ​​

You will handle a wide variety of inquiries, including questions about user credentials, billing, and user management while delegating technical support requests to the rest of the team. It requires a logical brain and a speedy sense for solving problems

This is a full-time, entry-level, and remote position.

Note for the applicants from Europe:

Once fully onboarded, your working hours would be 1 pm – 9 pm CEST

Responsibilities

• Respond to customer requests in a timely and accurate way via email or chat
• Analyze customers’ requests to understand common issues and needs
• Improve Semaphore documentation
• Update our internal knowledge base with useful information gathered from the communication with the customers
• Participate in building internal processes and procedures to make them as effective and efficient as possible
• Gather feedback from the customers and propagate it to the relevant teams
• Follow up with customers to ensure their issues are resolved
• Collaborate with other teams in handling and overseeing customers’ payments

Requirements

• 2+ years of professional experience in a comparable role
• Minimum Bachelor’s degree or equivalent level of education
• Excellent English, both written and verbal communication skills
• Vital emotional intelligence and empathy — you are a people person who is naturally pleasant to customers even if they are having a bad day,
• Strong analytical reading skills – you can recognize the question behind a question.
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution.
• Passion for helping real customers solve real problems
• Ability to work effectively remotely with an international team
• Highly organized and self-managed, have an excellent work ethic and attention to detail.
• Proactive team player interested in taking an active part in the evolution of team processes

Bonus experience

• Prior customer support experience
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Experience in communicating with developers

Benefits

• The impact of working on a product competing in a global market.
• Join a small team of around 30 full-time people who love their work.
• A healthy 40-hour work week and a friendly and supportive work environment.
• Competitive salary.
• Company retreats.
• Space to learn continuously and choose the tools and equipment for your job.
• Paid trips to conferences and books of your choice.
• Interact with developers that use Semaphore and talk about the latest and significant way to develop and ship software.
• Paid membership at a fitness club of your choice.

Semaphore is an equal opportunity employer. Consistent with our mission of serving a erse and global audience, we value a erse workforce and inclusive culture, which reflects that. We encourage applications from all qualified iniduals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

About Dune

Dune is on a mission to make crypto data accessible. We’re a collaborative multi-blockchain analytics platform which is used by thousands of developers, analysts, investors and community members to better understand how the crypto ecosystem works.

We’re a fast growing team, working remotely from all across the world. We cherish working on a product that empowers our users to create and do their own research in an open community first manner. 

We’re backed by some of the world's best investors. In February 2022, we announced that we’ve raised our Series B funding, led by Coatue 🦄 to double down on our mission of making crypto data accessible! We’ll use the funds to educate, reward and empower a new generation of on-chain analysts aka Dune Wizards.

Here's how 👇

We reached Unicorn status at only 16 employees, so if you want to have one of the highest impact jobs on the planet come join our rapidly expanding team of Galaxy brains.

Learn more about us:

The Dune Manifesto

Values and working at Dune

Meet the team

The data must flow

With the launch of new products such as the API and Team collaboration, Dune is set on a new growth trajectory where it’s going to be ever more important to maintain good relationships with our clients. 

This is the very first hire of this kind at Dune and we are looking for someone that can take ownership over this function, roll-up its sleeves and do what is necessary to make our clients succeed. Although it’s the first hire of this kind, you won’t be alone, you’ll work within the growth team, and will be able to rely and work with amazing teammates at the Community team and Data Experience teams at Dune (not to mention everyone else at the company!)

• Help clients make the most out of Dune tooling including abstractions, API and collaboration tools

• Develop and maintain healthy relationships with Dune’s customer base

• Be the main POC for our customer support needs, having a very deep understanding of Dune’s data stack.

• Evaluate and understand customer needs as they evolve and grow

• Help onboard new clients, developing and delivering ad-hoc training programs

• Be the customer’s advocate within Dune 

• 2-4 years of professional experience in a quantitative business analyst role

• Exposure or previous experience engaging with external clients and partners ideally in a business development type of role.

• A passion for web3 and a solid understanding of SQL and blockchain data: you have your own portfolio of Dune dashboards to prove it

• The ability to work proactively and collaboratively with the various people and teams 

• Ability to thrive in a fast paced and demanding environment

• Excellent spoken and written English

• Bonus for a solid understanding of statistical programming (Python/R) 

Perks and Benefits

• A competitive salary and equity package

• A remote role with truly flexible working hours within a fully distributed team

• 5 weeks paid vacation + local public holidays

• Regular offsites with the team in various exciting locations

• Stipend for setting up your home office / co-working space

We need you to help us reach our Big Hairy Audacious Goal! By building really smart software we enable insurers worldwide to automatically detect insurance fraud and identify high risks. Our ultimate dream is that in 2025 the FRISS Score is the global trusted standard for honest insurance. Are you ready for an adventure? 

You will be part of our Customer Excellence team. This team engages our customers to drive FRISS adoption and demonstrate ongoing value with the products we deliver. A Software Configuration and Support Specialist is responsible for both implementing FRISS software for new clients and supporting existing clients. Specialists must quickly become familiar with the administration and configuration side of the software so that they are able to effectively build workflows and troubleshoot any issues a client may be having. They should feel comfortable with both working in a small team and being able to tackle projects independently. This is not a coding position.

With the help of your efforts and clear communication, FRISS has been on a roll! Together with your colleagues we implemented our solution at many new insurance companies all over the world. You helped in making sure we reached our BHAG on our journey to Tokyo.

We encourage our employees to take the lead in their endeavors. We love to work together with various teams, on various levels. They are result-oriented and communicative.

What are we looking for?

• Two or more years of experience of client service in a support environment
• Two or more years of troubleshooting client issues
• Two or more years of software configuration and support experience
• Reliable internet connection and ability to work remotely
• Ability to communicate professionally and clearly both via email and in video conferences
• Create detail-oriented documentation
• Ability to learn and absorb new information and skills at a rapid pace
• Excellent time management and organizational skills
• Familiarity and understanding of basic cloud concepts
• Proactively mindful of security and client privacy
• Proficiency in computer skills such as email, browsers, Excel, and Word processors

Don't let Imposter Syndrome stop you from applying! If you have any questions, you can contact us at [email protected].

FRISS is proud to be an equal opportunity employer. We encourage you to be yourself. All qualified applicants will be considered for employment without regard to race, religious affiliation, gender, gender identity, sexual orientation, disability, age, nationality, or veteran status.

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.

We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it.

We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems.

Feel free to join in one of our upcoming Townhalls on Clubhouse to experience it for yourself!

• Onboard customers on our product throughout the entire user cycle with live chat and email.
• Create video and written content to educate customers (product tours, videos, documentation, FAQ).
• Investigate and troubleshoot issues (with the support of the engineering team and our tooling).
• Act as a "feature champion" to educate the product & engineering team about users' needs.
• Answer inquiries through live chat, Zoom calls (inbound phone support is on the horizon too!)

For this position, we are aiming to service customers across US timezones (PST/CDT/MDT/EST)

We also need this person to be available to cover every weekend day (morning or afternoon, at discretion). Candidates must be comfortable with working each weekend and 3 days during weekdays.

There will be 2 consecutive rest days, to be defined at the discretion of the successful candidate.

Requirements

For this position, we are looking to recruit someone in the North American time zone (for example based anywhere in the USA). Candidates in countries outside of the North American region will not be considered.

If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

• Caring about the impact your work has on your team and the company.
• 2-3 years of hands-on experience working in B2B (or B2C!) Saas.
• Attention to detail and eagerness for constant improvement.
• Very special kudos if you are an Airbnb host or have been working with a short-term rental business.

Benefits

The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

• A supportive and caring team environment, where you are trusted, not managed.
• Competitive compensation, slightly adapted to your location. For this role, the maximum cash compensation according to our salary grid is $130,500 (for a candidate based in a high-cost-of-life city such as San Francisco or New York).
• We want to offer options into the company equity through our $HOST token. When this can be implemented, the grant contemplated for this position would be $65,250 (not tied to location).
• 35 days off per year, encouraged (including self-serve public holidays) and parental leave.
• Mental-health and emotional support with therapists on call through Slack.

Time zones: EST (UTC -5), CST (UTC -6)

Localize is looking for a proactive and enthusiastic Customer Success Manager to join our growing, US-based remote team. Our company has product-market fit (600+ customers) and is now looking to scale our customer success and growth efforts. This opportunity is perfect for an entrepreneurial minded inidual who has experience working in B2B SaaS customer account management and expansion. If you have a true interest in B2B software technology and want to be on the front lines of a growing SaaS company, please apply. 

As a Customer Success Manager, you will take ownership of customer retention and expansion; new customer onboarding and product adoption; monitoring and reporting on customer health metrics; and proactively build customer relationships to maximize account growth/expansion. 

Responsibilities:

• Build and nurture long-term customer relationships and partnerships to ensure customer satisfaction and success.
• Partner with customers to ensure successful adoption and identify opportunities for upsell and expansion.
• Be accountable for key performance metrics including renewal, churn, retention, and LTV.
• Conduct regular check ins and business reviews with key accounts to define business objectives and develop a strategic path for long-term success.
• Work closely with key accounts to develop their localization strategy and maximize the value they receive from our products and services.
• Execute and continually iterate on our Customer Success playbook to maximize effectiveness. 
• Proactively monitor and assess customer account health and identify proactive actions and recommendations based on the results.
• Utilize our CRM to log customer calls and activities, manage and assign tasks, and update strategic/competitive account information.
• Hold ongoing training sessions and webinars to ensure customers onboard successfully and fully leverage the Localize platform to deliver business value and ROI.
• Act as voice of the customer for feature requests and other product improvements.
• Communicate new feature releases to customers to increase adoption.
• Work closely with the Localize sales team to support sales demonstrations as needed. 
• Work in collaboration with the technical support team to assist with help resources and documentation to ensure clear messaging from a customer success perspective. 
• Report weekly on Customer Success performance metrics; identify areas of concern and opportunities for improvement.
• Conduct customer case studies, competitor analysis, and other business intelligence research to support business growth objectives.

Experience and Qualifications:

• 3+ years experience in Customer Success Management with a complex B2B SaaS technology product servicing with high-value customer accounts.
• Comfortable and effective at upselling, cross-selling, and expanding existing customer accounts. 
• Solid knowledge of digital & technology-based industries and a strong understanding of software technology and terminology, including HTML, CSS, and JavaScript. Completion of a developer bootcamp is a plus.
• Highly personable and engaging customer-facing personality
• Polished and professional communication skills, both written and verbal. Comfortable presenting and communicating at the C-Suite level.
• Demonstrated customer success and relationship building skill set. Comfortable managing difficult conversations with key contacts to identify mutually beneficial outcomes. 
• Self-directed, motivated, and adaptable. Can be counted on to prioritize workload and carry out responsibilities with minimal supervision or oversight.
• Highly organized working style; doesn’t let things fall through the cracks.
• Ability to execute, meet deadlines, and manage multiple priorities concurrently.

_

Location:  International; Anywhere; 100% Remote

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

About the Role

We are looking for customer-centric iniduals to elevate our customer experience and lead our customer support agents. You provide effective assistance and satisfy customers through qualitative and quantitative data. You exhibit the highest standards of customer service and deliver on these standards through great collaboration, training, and coaching mechanisms. You have good prioritization and time management while being organized and adaptable. You have the operational awareness to identify process gaps and implement solutions to resolve them. This is a fully remote position.

Day-to-Day Responsibilities

• Create an inspiring team environment with an open communication culture
• Set clear team goals and deliver on the key performance metrics for customer support while overseeing the day-to-day team operations
• Hire, induct & coach team members
• Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements.
• Defuse angry customers
• Ensure schedule adherence by agents & desired productivity levels
• Monitor performance trends of the team members on various support metrics
• Analyze training needs & conduct 1-2-1 coaching sessions for bottom quartile agents
• Listen to team members’ feedback and resolve any issues or conflicts
• Initiate consequence management steps in case of low performance by team members
• Delegate tasks to high potential team members to build a culture of learning & development in the team
• Conduct weekly reviews & documentation of feedback
• Suggest & lead team-building activities for team motivation & better rapport

Profile Must-Haves

• At least 1 year of contact center phone experience
• Inbound/outbound call experience
• Customer service experience

Your First Days

30 Days

You are great at identifying inidual team members’ roadblocks to success from your daily discussions. You’ve identified a customer or employee experience pain point and drafted plans to implement product improvements that would eliminate this pain point. You speak up in group chats regularly. You proactively identify the issue and redirect team members to ensure our customers are not waiting unnecessarily. You analyze your team’s metrics and e deep into discoveries. You have productive weekly one-on-one meetings with your team members. You have built a solid and trusting relationship with your team members.

60 Days

Your team sees you as a resource for guidance and support. You have insights into your team’s daily performance and can provide perspective on addressing arising challenges. You coach upwards and provide regular feedback to your manager on how they can better support you. You engage your team in your daily huddles and provide consistent, clear feedback. You review the previous metrics with your team and ensure each team member has insights into their performance. You create a safe space for your team to collaborate and help each other grow.

90 Days

All agents assigned to your team are meeting expectations and performing better than they were 90 days ago. You have been assigned and completed a stretch project that has a significant performance impact. Inidual 1:1’s have become personalized coaching and development plans. You support your team. You follow through with regular reviews to ensure your team members are on track. You’ve finalized your performance management plan for your recently onboarded new hires that reduces their ramp-up time into the role.

What Sets You Apart

You are motivated and result-driven. You have great interpersonal skills and are at ease in high-pressure situations. You are attentive to detail, flexible and consistently exceed expectations.

System Requirements (NO CHROMEBOOKS, NO LINUX OS)

• Minimum 15Mbps wired internet connection
• Minimum i5 processor or equivalent
• Minimum 8GB Ram
• Wired headset
• Quiet working environment
• Backup power and internet

We operate 24/7 and work on a rotating roster. You must be OK to work weekends on any shift.

Respondent is hiring a remote Customer Support Specialist. This is a full-time position that can be done remotely anywhere in Eastern Time Zone.

Respondent - Connect with the highest quality respondents in the world.

Sana is hiring a remote Scaled Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

Sana - Health benefits your employees will love.

ModSquad is hiring a remote Moderation Lead - Live Stream Service. This is a full-time position that can be done remotely anywhere in the United States.

ModSquad - Provides on-demand customer support and community management services.

Vendavo is the leading provider of price management and optimization solutions for business-to-business companies worldwide.  Vendavo solutions (On-premise, Mobile and SaaS) include comprehensive pricing analysis, optimization, price setting, and deal execution capabilities that help companies improve profits through the art of science and big data.  Leading companies across chemicals, high-tech, industrial manufacturing, and distribution industries leverage Vendavo solutions to drive higher profits.  We’re making a difference in business, and we’re looking for energetic, experienced, and talented professionals to grow our team. If you are someone who is driven to make a global impact and believes in a culture of mutual respect, then you need to join us here at Vendavo!

We collaborate with our customers like few others in our industry.  That’s how we help global businesses achieve extraordinary outcomes in driving predictable, profitable outcomes and growth, by combining the best technology, processes, and – most importantly – people.

It doesn’t stop with unlocking opportunities for customers: We’re committed to creating growth, opportunity, ersity, and inclusion for our employees, too.

Our team is growing. You will too.

We’re a growing team, and as we scale, so does our need to focus on expanding the Customer Success department. The primary function of the Customer Success Manager is to act as the trusted partner and a key contributor to ensure the adoption and retention of Vendavo Solutions through frequent engagement with the customer. We exist to hear and understand our customer's needs so that we may in turn be their advocate internally to create success.  

As a Customer Success Manager with Vendavo, you will be responsible for:

• Throughout the customer lifecycle advocate customers’ needs, understand customers’ business challenges and industry trends consulting on how Vendavo can help them achieve their objectives
• Collaborate with the account team to develop account plan and call-to-actions
• Cultivate relationship to drive adoption, ensure retention, and increase overall customer satisfaction
• Understand customer issues and effectively work with teams to ensure our ability to resolve them
• Coordinate interactions between Vendavo SME’s and customer stakeholders advocating and anticipating the needs of customers to leaders
• Provide transparent and timely communication with key stakeholders.  
• Ensure customer confidence a positive Vendavo reference
• Monitor and report out Customer Health Metrics (Usage, Value measurement, Customer Sat, Churn Risk, Maturity Model, etc.) 
• Maintain service request oversight to ensure successful delivery  
• Champion customer needs relative to feature enhancements  
• Supporting Sales when upsell opportunities are identified  
• Other duties as assigned.

• Bachelor’s degree, Communications, Economics, Marketing or Business function or equivalent experience  
• Minimum 2 years experience supporting SaaS software solutions 
• Experience working with customers’ executive level 
• Experience with Pricing or CPQ solutions a plus but not required 
• Ability to support international time zones 
• Willingness to travel up to 10% 

• Competitive base salary + bonus
• Comprehensive health benefits including medical and dental
• Unlimited paid time off
• Flexible working hours

Accommodations

All your information will be kept confidential according to EEO guidelines.

About Us

Rechat is an innovative enterprise real estate technology developed exclusively for real estate professionals. Our software platform provides an all-encompassing solution streamlining the entire buying and selling process by integrating everything into one system that engages agents, drives brand consistency, and elevates efficiency.

About the Role (Remote)

We are looking for an experienced Customer Success Trainer to train our clients on each functional area of our product as well as facilitate hands-on workshops that are functional topic-specific.

Essential Functions & Responsibilities

• Lead all customer training – onboarding and ongoing
• Develop a persona-based training curriculum
• Partner with Product and Content Strategist to develop and maintain user guides, video training collateral
• Ensure excellent feature delivery by being the first to test and adopt all product features, cross-train client-facing teams on new releases, and orchestrate communication of new product features directly to customers
• Track product adoption and use of training medium to determine the effectiveness of training practices and health of the customer
• Measure the effectiveness of training programs through observation, assessment, and learner feedback
• Provide learner performance feedback to direct managers on a scheduled basis
• Assist in the creation and curation of sales and client success assets
• Create and maintain training materials and curriculum
• Own and maintain the knowledgebase, by creating videos and written documentation
• Interact and communicate effectively with clients, team members, and departments across the organization including Product, Marketing, and Sales
• Support ongoing efforts of product testing and documentation
• Follow the organizational training and development strategy, vision, and action plan to help build and deliver world-class courses which impact the success of agents and brokerages alike

Qualifications & Experience

• 3-5 years of experience in training and presenting technical information
• Real Estate experience
• Conducts application training needs assessment by collecting information pertaining to work procedures, workflow, and reports; understanding job-specific functions and tasks
• Designs computer training manuals by identifying and describing information needs; conducts training classes on-site and/or remote video conferencing
• Maintains technical knowledge by attending educational workshops; reviewing publications
• Experience setting up training programs for external and internal use
• Excellent presentation skills
• Excellent interpersonal, written, verbal, and presentation communication skills with clients as well as iniduals at all levels across the organization
• Strong organization and time management skills
• Outstanding success in leading and facilitating results-oriented virtual courses
• A passion for presenting and coaching
• Experience in delivering virtual training through outstanding learning platforms like Zoom etc

Bonus if you have:

• Content creation experience
• Experience/Comfortable on camera
• Experience with HubSpot, or other CRMs
• Prior experience at a B2B SaaS company

EXPECTED SKILLS

The following skills have a:

Required 3 years of experience

Desired 5 years of experience

1. Virtual Workplace

2. Customer Service

3. ITSM Ticketing Tools

4. Major Incident (Outages)

5. Password Resets

6. Active Directory

7. Knowledge Management

8. Desktop/Laptop Troubleshooting

9. Remote Troubleshooting

10. Telework Troubleshooting

11. Mobile Devices

Key points:

We are seeking a driven Customer Onboarding Manager to join our rapidly growing team. You will be our subject-matter expert, helping customers understand and evaluate Docyt's platform. You will act as a product specialist, guiding prospects and customers in adopting our platform. The candidate should be able to contribute to building relationships and implementing new programs that will increase Docyt's revenue potential and minimize churn rates. A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

• Become a leading expert on AI-powered accounting software
• Perform 1:1 onboarding and product demos to our prospects
• Help customers become power users who love our brand and expand their adoption
• Build longer-term customer relationships to gather feedback and inputs from prospects
• Identify and report issues with the customer experience
• Provide design and product input to the first-time user experience
• Scale customer onboarding to thousands of customers
• Follow up, engage, and support prospects and customers through the buying journey.

Requirements

• 2-4 years as a customer onboarding specialist, technical product specialist, account manager, CSM, or equivalent experience in a customer-facing role with a SaaS company.
• Communication: You can clearly explain complex topics in person and in writing.
• Empathy: You understand how your customers succeed by stepping into their shoes and showing that you care.
• Teacher: You enjoy sharing insight and knowledge. You are patient and thoughtful when you educate.
• Goal Oriented: You are excited about new challenges and work to achieve inspiring goals.
• Problem Solver: You are adept at spotting issues, and quickly suggest elegant solutions
• A self-learner who can pick up skills with minimum support and have a curiosity about learning new concepts.
• High proficiency in English with excellent written and oral skills is a must.

Benefits

• Competitive salary, startup equity + incentives
• Excellent healthcare benefits (medical, dental, vision)
• Work remotely anywhere in the U.S.
• Ability to move laterally within a team and grow rapidly
• Company Offsites/Virtual Retreats

Foxelli Group is not something you want to miss out on. We’ve been in the digital game for seven years now and have created multiple successful world-known e-commerce brands that generate 20 million USD in annual revenue. It’s impressive, sure, but we’re definitely not stopping here and constantly cooking up some new exciting brands! Not to brag, but we are on the verge of taking over the e-commerce world. Nah, we’re just playing. Unless….

See, that’s the thing about us - we’re always hungry for more. We consider ourselves go-getters who get a kick out of running from mediocrity. Everything we do is a bit extravagant, some even might say - impossible. However, we know how to make it happen because we always prioritize self-development, transparency, discipline, and being exceptional 24/7.

Here’s the best part: we’re looking for a Customer Support Agent!

Here’s the best part: we’re looking for a Customer Support Agent!

What will you do:

• Manage incoming calls, emails, messages, and customer service inquiries from our USA customers;
• Answer product and service-related questions and suggest information about other products and services;
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution;
• Manage social media comments
• Keep records of customer interactions, process customer accounts, and file documents;
• Keeping up a service-minded attitude and being genuinely excited to help customers.

To thrive in this role you will need:

• Perfect English skills (written and spoken);
• Empathy and understanding of what customer wants and needs;
• Energy and drive to go the extra mile to engage customers;
• To be responsible and have great time management skills;
• Ability to work one day of the weekend (either Saturday or Sunday);
• Flexibility to work different shifts - this role might require some evening shifts to have calls with customers in the USA;
• Knowledge of an e-commerce business (considered a bonus);
• Experience working with Amazon (considered a bonus).

Now onto the fun stuff! Here are a few things that will make you say...

• I am in control: we’re a fully remote company. Work from your comfy home sofa or a sun lounger on a beach - the world’s your oyster. As long as you have the internet and follow deadlines, we’re golden.
• I am healthy: if you’re in Vilnius, Kaunas, or Klaipėda, we’re taking care of your meals. Get balanced food delivered right to your doorstep. Yep, every single workday.
• I am strong: yoga classes, gym membership, rock climbing - just say the word, we got it covered! Get that body moving!
• I am growing constantly: personal and professional development is the key to satisfying that burning curiosity each of us has. That’s why every one of us gets a yearly budget of 1000 EUR for various courses and training.
• I am well-rested: we don’t subscribe to old-fashioned stigmas about mental health and take emotional wellbeing seriously. Our partners at Mindletic help us understand our emotions better and offer insightful therapy sessions with licensed professionals. To get you the well-deserved time to unplug, we’ve also got paid parental days, holidays off as well as paid vacation days.
• I am comfortable: the fact that we don’t have an office doesn’t mean you have to shy away from an awesome workstation! We’ve got a budget already dedicated to you so your home office could be up to your standards.
• I am incredible: our team is extraordinary - that’s not a brag, it’s a fact. We’re proud of every single incredible unique person at Foxelli Group. Don’t worry, you’ll get to meet them at one of our parties soon enough.

Salary: 900 euros after taxes (depending on your skills and experience).

Ready to join the crew?

Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a  Customer Support Associate - Billing & Accounts to help empower our customers and make Webflow the best product possible. 

• Location: APAC Remote (NZ/Australia)
• Required time zones: APAC (NZ/Australia)
• 40 hours/week (weekdays - Monday-Friday)

As a Customer Support Associate - Billing & Accounts, you’ll … 

• Provide consistently high-quality customer experiences for all Webflow customers 
• Help customers in support queues using applications including but not limited to Zendesk, Help Scout, and ClickUp 
• File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
• Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. 

You’ll thrive as a Customer Support Associate - Billing & Accounts if you:

• Have demonstrated experience with providing high-touch customer support over email and live chat in SAAS or account/billing customer service 
• Have experience with Stripe and/or similar payment/billing platforms
• Are familiar with Webflow's product and capabilities, or have experience with HTML, CSS, and DNS
• Exhibits analytical reasoning and critical thinking skills for account/billing
• Have demonstrated written and verbal communication skills (English)
• Ability to learn new digital tools quickly
• Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
• Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.
• Advocate for others – including customers and colleagues – and you want to build a career in customer support!

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

1. Earn customer trust
2. Get it done, do it right
3. Practice candor with care
4. Dream big, ship often

• We’ll pay you! 
• We’ll invest in your physical and mental well-being with a monthly stipend for health and wellness expenses 
• We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 
• We give you a 5 week sabbatical after 5 years of service
• We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment 
• We will offer you the support you need to help you grow as an impactful Customer Support Associate - Billing & Accounts and a healthy human being 

If you share our values and enthusiasm for empowering the world, we’d love to review your application! We promise we do take the time and care to review every application we receive. However, as much as we wish we could interview everyone who submits an application, we cannot guarantee an interview or feedback due to the unprecedented volume of applications we are receiving today. We are rooting for you, and hope you do consider applying.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

Webflow requires all new employees to submit proof of their COVID-19 vaccination status as a condition of their employment.  As such, your failure to timely provide such information, upon Webflow's request, may result in the revocation of your offer or the termination of your employment with Webflow, as applicable. 

At this time, Webflow does not require fully remote employees to be vaccinated against COVID-19.  However, you must be fully vaccinated against COVID-19 and provide proof of vaccination to work out of any Webflow office, visit an office, or attend any in person work events, including company off-sites, company sponsored social gatherings, and meetings.  As such, at this time, we will only consider iniduals who are fully vaccinated against COVID-19 for roles which require any in person work.  If, due to the nature of your role, you are at any time during your employment required to work in person, but you are not fully vaccinated against COVID-19, subject to applicable regulations, your employment may be terminated.  

We are committed to maintaining a safe and inclusive workplace, and our vaccination policy will evolve in response to the changing risks and regulations associated with COVID-19.

Senior Associate Customer Support

USA – OK – ANY CITY

Full time

51450240

Job Description:

* This is a remote position candidates in any U.S. location will be considered *

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.

Our DXC Insurance BPaaS and BPO services help our customers optimize and transform operations, lower costs, increase agility and open new channels for growth. Our people, technology and best practices improve and automate highly complex business processes across front, middle and back offices while facilitating customer experience transformation.

Job Functions:

• Provide service to annuity customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans.
• Research and respond to requests and discuss options regarding various aspects of the policy; for example, the status of claims, policy provisions, values, basic procedures, etc.
• Support special campaigns as needed, or if solicited by the customer.
• DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and customer service skills.
• Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing.
• Efficiently access multiple electronic systems to provide a complete response.
• Work at all times to enhance and strengthen the relationship between the customer and our clients

Qualifications:

• *** FINRA Series 6 preferred, but must obtain as job requirement Blended self-study and on-the-job training provided ***
• Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting, and marketing organizations.
• Excellent oral & written communication skills.
• Superior telephone etiquette.
• Excellent listening skills and ability to articulate ideas.
• Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of our clients
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
• Strong organizational skills.
• Demonstrated ability to manage stress.
• Strong computer skills.
• Ability to think out of the box to generate innovative process improvements
• Strong math and analytical skills.
• High School Diploma required

Other Qualifications

• Business and analytical problem solving skills
• Communication skills
• Ability to work independently
• Ability to follow oral and written directions

Work Environment

• Remote position

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC’s commitment to ersity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.

Company Background:

Aviron, the experience-driven connected rowing machine built on an advanced gaming platform, has more than doubled top-line revenue every quarter for the last four quarters. The company was recently featured in US Weekly, PCMag, and Forbes called the rower “A phenomenal, intense rowing workout.” Aviron's focus on utilizing gaming psychology to drive motivation, consistency, and fun for their users, positions them well-ahead of the gaming fitness trend and as the future of fitness entertainment. Aviron is backed by Y-Combinator (Dropbox, AirBnB, DoorDash), Global Founders Capital (Facebook, Slack, LinkedIn), and the co-founder of Oculus. Today, the Company is based in Toronto, Ontario but offers the ability for its employees to work remotely.

Position Overview:

Aviron is looking to add a talented and customer focused person to our team in the role of Customer Experience Specialist (CXS).  In this role, you will communicate through multiple channels including live chat, phone and by email.  The CXS will serve as the point person for all customers' inquiries.

You are perfect for this role if you enjoy working with customers and possess exceptional customer service and organization skills. You also love to e deep into a new product to learn it inside and out and are highly adaptable, dynamic, and are eager to take on the different challenges and tasks that come with working for an energetic start-up.

Our availability to our customers is 9am-9pm, 7 days a week, you must be available to work all possible shifts.  Our current shifts are 9am-5:30pm and 12pm-9pm ET (subject to change at anytime).  Our schedules are set in advance and you will have 2 days off in a row each week.

Job Summary

• Listen, Understand and Respond to incoming customer product, order and delivery inquiries and resolve complaints via telephone, live chat, email and social media in a warm and helpful manner.
• Maintain a solid understanding of all company products, channels and company policies/terms.
• Process orders, cancellations, refunds, or exchanges and reach out to customers and verify account information when needed.
• Submit shipping claims when deliveries do not go as planned.
• Schedule shipments.
• Record and modify customer information within the database.
• Suggest solutions when a product malfunctions, missing parts, functions and usages, how to operate or assemble.
• Complete any ad hoc project as assigned and other duties as requested.

Qualifications

• 1+ Year of experience in a customer service or equivalent role
• Exceptional verbal and written skills in English
• Ability to type quickly and accurately in a live chat
• Logic mind set to resolve customers' issues
• Experience with CRM systems 
• Experience with Netsuite an asset
• College diploma or University degree preferred

Aviron Values

• Be Entrepreneurial – We are self starters, who take initiative and are continuously learning.
• Value the People - We are relentless about customer happiness and value our team just as highly.
• Work Hard & Innovate with Impact - We like to move fast and accomplish more than what is expected.
• Love to win – We are competitive and strive to be the best, but we have fun while we're at it!
• Spend Smart - If we have to spend a million dollars we will spend it, but if we can save $1 dollar we will save it.
• Be Egoless - Work and ideas are recognized on merit and logic. It's not about ‘my way' it's about the ‘best way' for the company.
• Be Chill- We don't take ourselves too seriously and neither should you. A sense of humor is not required but appreciated.

A couple more things

Our customers love us because we are friendly, passionate, and always willing to go the extra mile. They are continuously impressed (even surprised) at the high-quality physical product and software experience we provide. We are very proud of the product and market we've carved out as a team/company that was until very recently mostly boot-strapped. We are looking for someone to match (and elevate!) our passion and hard work to the next level during this very exciting time for our company.

Aviron is based in Toronto, Canada, but much of our team is remote, spanning across Canada, the U.S., and Asia.

WHAT WE ARE LOOKING FOR

     We are looking for an experienced Customer Success Manager to handle our US & global customer base. Fundamentally, you will be supporting new customers, managing accounts, and building long-term relationships.

WHAT YOU’LL DO

• Qualify, pitch, and close new account leads (until a sales team is hired).

• Successfully grow and manage a book of business within your territory.

• Onboard new customers and manage a erse portfolio of existing users.

• Host client training sessions.

• Ensure new customer deployment and continued use of platform.

• Engage with key contacts to build an ongoing relationship around feedback, updates, and support.

• Renewal contract negotiations.

• Strategize with the PickFu team to develop a customer success plan, improve internal processes, and contribute the goal-setting efforts.

• Engage in country and industry-specific outreach and marketing initiatives.

• Support the product team through customer feedback.

• Help provide frontline customer support through online chat, email, and video strategy calls.

• Coordinate key translational efforts of product marketing/support material.

• You’re experienced. You have at 2+ years in a customer-facing role as a Customer Success Manager or an Account Manager with experience in managing a portfolio of erse customers.

• You’re a people person. You have strong written and verbal communication skills, and are comfortable communicating with customers through multiple channels like email, chat, video call, and phone.

• You value relationships. We love our customers, but we also like the people we work with. As a member of the team, you will be a part of a dynamic, startup environment where you’ll help contribute to the success and culture of the company.

• Location: We are a remote-work company so you can be anywhere, but you'll need to be available to support customers during US hours.

NICE-TO-HAVE

• Comfortable serving customers from different countries.

• Ability to learn quickly and be flexible. We have many customers in different industries, so the customer situations will be quite varied. Experience in e-commerce and game development is a bonus.

• Expertise in Zoom, Intercom, and Asana preferred.

• Familiarity with online tools including Loom, Google Docs, Notion, and Slack.

• A proactive approach to anticipating needs and solving problems for our customers.

• Worked remotely before, or know that you’d work well with a remote team.

• You must be fluent in English, but let us know if you are bilingual (Japanese, Korean, German, Spanish, Russian, or Ukrainian).

TEAM, CULTURE, VALUES

     We have been fully remote since our start in 2008. We’re looking for creative, capable, and collaborative team members to join in and help build our momentum. As long as you have the skills and can get the work done, you can work anywhere (and anytime) you want.

     We are a small but mighty team. We appreciate friendly people who can solve problems, get along with others, and tell us how to be better. We also aim to live a happy, healthy life away from work. We believe in reasonable hours, ample vacation time, and fun hobbies.

     Communication is a big thing for us. We use Slack for chatting, Zoom for facetime, and Asana for planning. Our team meetings revolve around company updates, brainstorming sessions, feedback and check-ins, team building, and social events.

     At PickFu, we value ersity. We strongly encourage candidates of all different backgrounds and identities to apply.

• Our salary range for a US-based candidate is $50,000-75,000, depending on experience. (Applicants from outside the United States will be offered comparable benefits; monthly pay will be determined by geo-location.)

• Comprehensive healthcare, 401K, and other company perks.

• Unlimited PTO. We believe in reasonable working hours and time away from the computer.

• Our equipment policy allows for a standard MacBook Air (or equivalent), and we’ll even help you set up your workstation.

• Professional development allowance towards education, books, or anything that you think will be beneficial in this role.

HIRING PROCESS

     We will begin reviewing applications on a rolling basis. Our hiring committee looks at every resume, so please be patient with us. We receive hundreds of applications for each role, so unfortunately, our team is unable to provide inidual feedback.

     We understand that this can be a long process, so we want to make interview expectations as transparent as possible. The first interview will be a 60-minute call with the hiring manager and operations manager, followed by a short assignment. Finalists will be asked to meet with our co-founders for a 30-minute interview. We’ll do reference and background checks before making an offer, and you’ll also have the opportunity to chat with other members of the team if you’d like. We promise that there won’t be any tricks or twists along the way.

DESCRIPTION OF THE COMPANY

Reveal believes in the power of B2B collaboration so much so that we named our SaaS category after it - Collaborative Growth. As the first-ever Collaborative Growth Platform, we believe that joining forces makes us stronger, in business just as much as in everything else.

Launched in 2019, Reveal’s mission is to put technology at the center of collaboration between companies. By comparing CRM data between partnering companies, Reveal identifies common, high-potential accounts and new highly qualified leads.

CONTEXT

We’re backed by top-tier VCs (Localglobe, Ventech, Kima, Kernel, Dig Ventures & Chalfen Ventures) and in April raised $50M in Series A funding.

Reveal is growing fast and so is the Global Success and Support [GSS] team! We are looking to welcome a new face to work with us on very exciting projects and client work! 👩‍💻 🧑🏻‍💻 👩🏽‍💻 👨🏾‍💻 🧑🏿‍💻

If you are a self-starter, have a positive and client-first mindset, enjoy change, are interested in learning and trying new things Reveal is for you!

RESPONSIBILITIES

2022 is the year of acceleration for Reveal, and we are looking for a Customer Success Operations Intern with a strong entrepreneurial mindset to help us reach our ambitious target.

You will work neck and neck with the top managers and handle 👇

• Anything that brings value to the company and can help you develop reusable skills;
• Manage various projects of discipline within the Global Customer Success and Support Department that will positively impact the team’s strategy for current and new partners;
• Assist with tracking and measuring the effectiveness of assigned partnership platforms to demonstrate ROI;
• Assist with the Customer onboarding process by accompanying them throughout their journey with presentations, setups and meetings;
• Provide unprecedented customer service and a superior level of productivity and responsiveness;
• Be responsible for performing integrations and checking them, and assist the team and their customers with necessary setups and possible improvements;
• Help connecting companies with other partners;
• Assist with the creation of our user guide on Notion, finding and implementing “quick wins” to engage our users even more with Reveal, creation of KPI reports and dashboards;
• Other duties and responsibilities as assigned.

REPORTING LINE

This job will report to the Head of Customer Success, Franca Bianchini.

YOU WILL LOVE THIS JOB IF:

💫 You want to have an impact on a daily basis;

⏩ You have already found yourself in a fast-paced environment (in a previous internship, during your studies, on a side-project: you name it!) ;

👩‍💻 You’re attracted to tech ;

🧰 You’re versatile and easily adaptable ;

💬 You have a good aptitude for interactions (with customers, specially with some previous experience) ;

⬛ You’re organized and rigorous ;

🇬🇧 You speak English fluently and love the American culture ;

BACKGROUND

Studying for a Master’s degree

🗝 A rare (once-in-a-lifetime?) opportunity to join an ambitious start-up at an early stage.

🚀 A deep e into a project with experienced entrepreneurs, who are looking for excellence.

💨 Fast-moving environment - you will never stop learning and growing.

🌎 International environment - work with team members in Europe, the US, and around the globe.

🪐 Work on-site in Paris, 100% remote or from anywhere.

💶 Competitive salary package & benefits (Alan coverage etc.)

👨‍👩‍👧‍👦 Last but not least, strong company culture and inspiring iniduals to work with!

HIRING PROCESS

• The journey starts with a phone interview with Talent Acquisition Manager (20 mins)
• Then a face-to-face (virtual) Manager's Interview with the Head of Customer Success & Support (45 mins) 
• This will then be followed by a piece of work to validate your practical job-related skills which you will present to a team panel (20 minutes) followed by Q&A (40 minutes)
• Final Culture Fit with 2 members from the team you will be joining.

Intrigued? We’d love to hear from you! Apply today — we’re standing by for your resume!

👉 We believe that, in order to create a product for everyone, we must also guarantee that it is built by a erse team. We embrace ersity and invite applications from people from all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. We are very process-light, putting human interactions above and making sure that everybody is heard.

Labelbox is hiring a remote Support Manager, West Coast. This is a full-time position that can be done remotely anywhere in the United States.

Labelbox - The training data platform for production AI.

• Strive to build strong relationships with our users;

• Be a champion of creating happiness and satisfaction user interactions;

• Provide prompt responses to our users, anticipate and take ownership of their issues, provide simple directions to resolve issues or follow the escalation policy;

• Complete essential follow-up documentation after each user interaction;

• Create FAQs, user guides, how-to-videos, contribute to internal documentation;

• Lead webinars to onboard users to the product;

• Drive adoption of new products or features through facilitating user awareness of new features and functionalities;

• Collect client feedback through client interactions,  bug reports, and participate in product issue resolutions and product enhancement efforts;

• Collaborate with other departments to improve our solutions by providing information regarding new features, customer inquiries or feedback gathering.

• Strong communication skills: excellent verbal and written communication skills required to communicate complex concepts, workflows, or features in a professional easy-to-understand way to our customers and communicate with your teammates and superior on ticket status or project status. 

• Strong Interpersonal skills: ability to read tone and adjust communication style accordingly, possess a high level of patience, understanding and empathy. 

• Resourcefulness and a knack for tech: have an understanding of computer or information systems and an ability to find solutions even when there is no clear path.

• Previous experience within a startup environment is an asset:  A willingness to be flexible and offer innovative approaches to new challenges.

• Undergraduate or College degree;  

• 1 year experience working in a professional environment;

• Live in Canada and legally be able to work in Canada;

• Have an appropriate space to work that is quiet with a stable internet connection;

• Ability to work shifts Monday to Friday between 7am - 8pm EST. The majority of your shifts will be 12pm - 8pm EST. 

• A commitment and interest in continuous learning and development (we want you to grow with us).

• Available to start as soon as possible, we are looking for someone to join our team shortly;

• Experience in a Customer Support role (bonus if it’s within a healthcare and/or SaaS environment);

• Experience working with Zendesk and/or Jira;

• Bilingual in English and French;

• You’re interested in health care and how technology can be used to improve it;

• A desire to contribute to the vision and the success of our product. We are small, so every voice is heard!

• In MST or PST timezone - we are looking to cover our EST evening shifts, primarily, with some occasional mornings

POSITION SUMMARY

Care Coordinators are responsible for all aspects of patient intake into UCM Digital Health’s “Digital Front Door” and managing patient flow through our digital healthcare continuum. Care Coordinators are responsible for call management, care coordination, and care follow-up for all UCM patients.

CC II - referral coordinator (includes labs/imaging)

CC III - train and oversee intake coordinators - specialize in specific groups and insurers.

CC IV - shift leader trains and oversees referral coordinators + all other previously mentioned tasks

POSITION OBJECTIVE

Care Coordinators ensure a smooth and efficient experience while connecting patients with a clinical provider. The primary goal of a Care Coordinator is to do the right things, at the right times, with clarity and purpose, always keeping the patient’s best interests in mind. The Care Coordinator achieves this goal by leveraging all of UCM Digital Health’s technology and expertise.

SHIFTS AVAILABLE

1. 7:00am-3:00pm
2. 11:00am-7:00pm
3. 3:00pm-11:00pm

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

EDUCATION

• High-school diploma or equivalency required; Associate’s degree a plus.

COMPETENCIES/EXPERIENCE

• Two (2) years of call center customer service, or direct patient care required.
• Medical experience is a plus.
• One (1) year of working with blended technology platforms (i.e., software platforms, customer databases, dispatch CAD, call center, and telephony systems).
• Strong ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly
• Ability to manage time effectively and handle both internal and external conflicts
• Excellent interpersonal, communication and diplomacy skills; the ability to interact effectively in person (remote) and in writing with people of various professional and cultural backgrounds; prior exposure to a erse, multicultural work environment.
• The ability to communicate fluently in English; bi-lingual or multi-lingual is a plus.

WORK ENVIRONMENT

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

Occasional (0-40%)/ Frequent (41-71%)/Constant (72%-100%)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Constant computer work which may require repetitive motion, prolonged periods of sitting and sustained visual and mental applications and demands.
• Occasional lifting, bending, pulling, collating, and filing, some of which could be heavy (>10lbs)

UCM Digital Health maintains a strong policy of equal opportunity in employment. It is out objective to recruit, hire, and retain the most qualified iniduals without regard to race, color, religion, sex, sexual orientation, or identity, national origin, age, disability, veteran status or any other characteristic or status protected by applicable federal, state or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and termination.

#LI-Remote

About MMIT: 

MMIT, a Norstella company, is focused on solving the “what and why” of market access, and has been a trusted, go-to-market partner to more than 1,300 biopharma and payer customers for nearly three decades. MMIT believes that patients who need life-saving treatments should not face delays because accessing drugs can be confusing. MMIT’s expert teams of clinicians, data specialists and market researchers provide clarity and confidence so that our clients can make better decisions. For more information, visit  mmitnetwork.com and follow us on LinkedIn.

The Role

The Client Success Manager has overall responsibility for the loyalty and retention of MMIT clients. The CSM will develop strong relationships while providing strategic guidance on how to realize the greatest value from MMIT’s solutions and partnership. The CSM will leverage their product knowledge and life sciences fluency to drive confidence in MMIT during every client engagement. In working with each client and developing a strong understanding of the clients’ needs, the CSM will collaborate with sales on the identification of upsell and cross sell opportunities.

Key Responsibilities

Drive Client Success Outcomes

• Achieve a renewal rate of >90% across named clients.
• Identify opportunities for transition to sales that will expand our revenue in accounts through cross-sell and up-sell.
• Earn reference status in >90% of MMIT clients.

Provide Strategic Value to MMIT Clients

• Demonstrate an understanding of client business priorities and whole portfolio to align goals and needs with MMIT’s Licensed Solutions.

• Serve as a Subject Matter Expert for MMIT solutions, partnering with clients to become an extension of their governance team by providing them with advice, guidance, and recommendations that drive value for their organization.
• Own monthly or quarterly business reviews, in partnership with sales, to ensure ongoing alignment on key performance metrics and perceptions of our partnership.

Exhibit Internal Ownership & Advocacy of Client

• Serve as an advocate, representing the voice of the client, partnering with data operations and product management to identify and prioritize improvements and enhancements to MMIT solutions.
• For gaps identified that create risks, partner with product management and sales on a risk mitigation plan; leverage deep client knowledge to drive resolution.
• Effectively collaborate and communicate with cross-functional internal and external teams.

Qualifications

• Bachelor's degree in marketing/business or related discipline. Master’s preferred.

• 8+ years experience in leading client relationships and owning retention.
• Strong background in life sciences commercialization, preferably market access or patient access domains.
• Proven track record of managing a portfolio of client accounts, building deep relationships with client partners in large or highly strategic accounts.
• Ability to orchestrate, lead and influence stakeholders to drive decisions collaboratively, resolving conflict and ensuring follow through with exceptional verbal and written communications.
• Excellent communication skills, both written and verbal.

• Strong empathy for customers AND passion for retention and growth.
• Analytical and process-oriented mindset.
• Demonstrated desire for continuous learning and improvement.
• Enthusiastic and creative leader with the ability to inspire others.

Additional Information

Travel: Occasional travel to client sites and on site at MMIT headquarters in Yardley, PA. Up to 25%, which will require regular in-person attendance at company and client meetings. Therefore, you will be required to travel (on airplanes, in taxis, hotels, etc.), attend in-person meetings, and make presentations to live audiences. In addition, this is a client-facing role and all of the clients to which you may be assigned will not allow their employees or vendors to attend in-person meetings without proof of full vaccination (regardless of testing status).

Location: Position based in Yardley, PA, can be remote for the right candidate.

Who We Are

TetraScience is the R&D Data Cloud company, solving humanity's grand challenges by accelerating and improving scientific outcomes. The Tetra R&D Data Cloud provides life sciences companies with the flexibility, scalability, and data-centric capabilities to enable easy access to compliant, engineered, liquid, and actionable scientific data ('Tetra Data'). As an open platform, TetraScience has built the largest network of life sciences innovators, including instrument makers, informatics solution providers, CRO/CDMOs, visualization, analytics, and data science partners — creating seamless interoperability and empowering an innovation feedback loop to drive the future of life sciences and harness the power of the world's scientific data.

Our core values are designed to guide our behaviors, actions, and decisions such that we operate as one. We are looking to add iniduals to our team that demonstrate the following values:

• Transparency and Context- We trust our people will make the right decisions and overcome any challenges when given data and context.
• Trust and Collaboration- We believe there can only be trust when there is transparency. We are committed to always communicating openly and honestly.
• Fearlessness and Resilience- We proactively run toward challenges of all types. We embrace uncertainty and we take calculated risks.
• Alignment with Customers- We are completely committed to ensuring our customers and partners achieve their missions and treat them with respect and humility.
• Commitment to Craft- We are passionate missionaries. We sweat the details, as the small things enable the big things.

Equality of Opportunity- We seek out the best of the best regardless of gender, ethnicity, race, or age. We seek out those who embody our common values but bring unique and invaluable perspectives, talents and advantages.

What You Will Do

• Own all aspects of customer relationships with a focus on customer retention and satisfaction
• Project manage the renewal experience and build business cases for each customer’s success
• Proactive outreach and engagement with TetraScience’s existing customers to ensure continued adoption and satisfaction.
• Manage customer onboarding and entire customer journey and experience with TetraScience
• Capture and analyze customer feedback to resolve issues in a timely manner
• Collaborate with internal stakeholders such as sales, delivery engineers, and product to analyze customer feedback and guide customer success and product enhancements
• Be a customer advocate internally at TetraScience
• Leverage data insights to manage progress, performance, and priorities
• Work cross-functionally with Sales and Customer Support to grow accounts and reduce customer frictions

Requirements

What You Have Done

• BS or M.Sc. in Biology, Biotechnology, Bioengineering or similar Life Science field with 7+ years experience in Life Sciences.
• Absolute customer-centric mindset and meticulous attention to details
• Excellent communicator to align with sales, marketing, and engineering stakeholders
• Minimal 5 years of Customer Success, Professional Services, or Consulting experience in an Enterprise SaaS environment with the ability to forge relationships with users, decision makers, and influential stakeholders
• General understanding of Life Sciences R&D processes and scientific concepts. Must be able to immediately interface and build trust with Senior Level Business and IT leaders in top-rated Biotech and Pharma companies
• Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment
• Bilingual, speaks fluent English and German

Location:  US Locations Only; 100% Remote

Position Summary:

Patient Ambassadors are our liaisons to our patients. Using strong customer service skills, a patient ambassador conducts patient contacts via phone and/or video and documents, resolves, or refers to any complaints or concerns the patient and/or family members may have regarding their experience with UCM Digital Health.

Position Objective:

Patient Ambassadors represent what is special about UCM Digital Health. Our care for the patient and commitment to their wellness is the focus of the patient ambassador. A positive attitude, a compassionate mindset, and the willingness to work with a highly functional team.

Shifts Available:

1) 7:00am-3:00pm

2) 11:00am-7:00pm

3) 3:00-11:00pm

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities.

Education:

• High-school diploma or equivalency required; Associate’s degree a plus.

Competencies/Experience:

• 2 years of call center, customer service, or direct patient care required.
• 1 year of working with blended technology platforms (i.e., software platforms, customer databases, dispatch CAD, call center, and telephony systems).
• Strong ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly
• Ability to manage time effectively and handle both internal and external conflicts
• Excellent interpersonal, communication and diplomacy skills; the ability to interact effectively in person (remote) and in writing with people of various professional and cultural backgrounds; prior exposure to a erse, multicultural work environment.
• The ability to communicate fluently in English; bi-lingual or multi-lingual is a plus.

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machine.

Physical Demands:

Occasional (0-40%)/ Frequent (41-71%)/Constant (72%-100%)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Constant computer work which may require repetitive motion, prolonged periods of sitting and sustained visual and mental applications and demands.
• Occasional lifting, bending, pulling, collating, and filing, some of which could be heavy (>10lbs)

Other Duties

This job description is intended to convey information essential to understand the scope of the position. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity Statement

UCM Digital Health maintains a strong policy of equal opportunity in employment. It is out objective to recruit, hire, and retain the most qualified iniduals without regard to race, color, religion, sex, sexual orientation, or identity, national origin, age, disability, veteran status or any other characteristic or status protected by applicable federal, state or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and termination.

Location: US Locations Only

Can you handle managing multiple projects, no problem?

We are looking for a Technical Support Specialist to join the Bizzabo team! As a Technical Support Specialist, you’ll work with Customer Success, Product, and R&D teams worldwide to drive event success for our customers. You’ll make customers happy, solve complex problems, and be the force of good to increase the value Bizzabo delivers to their organization.

This role will require a flexible schedule in order to best support our customers, some days you will need to work from 9-6, others might require 12-9. So we are looking for someone who is a self-starter and is comfortable working independently and with flexible hours!]

Bizzabo powers immersive in-person, virtual, and hybrid experiences. The Bizzabo Event Experience OS is a data-rich open platform that allows Event Experience Leaders to manage events, engage audiences, activate communities, and deliver powerful business outcomes — while keeping attendee data private and secure. Bizzabo powers the events of world-leading brands — from Fortune 100 enterprise organizations and financial institutions to creative agencies and scaling tech companies. Bizzabo was founded in 2011 by Boaz Katz, Alon Alroy, and Eran Ben-Shushan. Headquartered in New York and Tel-Aviv, Bizzabo has additional offices in Kyiv, Montreal, and London to support its global customer base.

The Bizzabo Community

At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.

Our core values as a community have carried over to the virtual workspace as we’ve transitioned to remote work in light of COVID-19. We are closely monitoring the situation and will be further assessing the situation in January 2021.

Perks

• We offer a comprehensive insurance package at no out of pocket cost to the employee, 401k, Pre-tax commuter benefits, and a generous vacation policy.
• We are a dog friendly in-person and virtual office!
• For new employees joining us during this remote work period, we offer a comprehensive virtual onboarding experience with a stipend to get your remote office set up. 
• We have frequent Bizzabonding activities including bi-weekly sponsored lunches, bi-weekly happy hours, virtual cooking classes, yoga classes, fitness classes, and other virtual bonding activities to keep our Bizzaboers engaged and connected. We welcome all new ideas and encourage each Bizzaboer to participate or lead their own virtual event!
• Our office is located on 27th and Broadway south of Madison Square Garden. This vibrant neighborhood includes great lunch spots, train accessibility, and views of the Empire State Building.

What you'll be doing:

• Handling complex technical issues/escalations over Zoom, email, and phone
• Helping to configure clients’ accounts & streaming setups to ensure maximum event success
• Managing a queue of web design requests from our enterprise clients
• Providing day-of-event support to our enterprise clients (Amazon, Salesforce, Google, etc.)
• Working cross functionally with our Product, Engineering, and Customer Success teams to achieve clients’ desired end goals 

What you have:

• 4-5 years experience in a successful customer support role in a B2B SaaS company with clear progression of roles & responsibilities
• Technical background: you have experience troubleshooting APIs, complex integrations, and web design issues
• You may not code every day, but you’re well-versed in HTML, CSS and Javascript.
• Familiarity with Chrome, Safari, or Firefox web developer tools, APIs and error logs to diagnose and troubleshoot client issues both with their network and software
• Familiarity with Zendesk, Salesforce Service Cloud, & Jira
• Ability to manage multiple competing priorities with a sense of urgency

Who you are:

• You’re comfortable working with enterprise clients & executives from companies of all sizes, and enjoy doing so
• You have a sense of humor and know when and how to use it during escalations
• You’re a people person - you enjoy talking through issues and working directly with clients
• You get into the details - you leave no stone unturned when trying to solve a client’s issue
• You don’t shy away from challenges
• You like to poke holes in things and come up with ways to ideate on existing processes

• 5+ years work experience.

• An excellent online portfolio showcasing UX, UI, and visual design work for mobile and Web.

• Ability to plan and conduct user research and competitor analysis.

• Ability to communicate design concepts through sketches, wireframes, diagrams, and interactive prototypes.

• Highly skilled in Figma, Adobe Creative Cloud (XD, Photoshop, Illustrator, etc.), Keynote, and other design tools.

• Ability to prototype in for HTML/CSS/JavaScript using Figma and other tools.

• Experience designing both mobile and desktop experiences.

• Experience interpreting data and qualitative feedback, and perform tests with users

• Enthusiasm for an iterative design process inspired by group critique.

• Able to function independently and in a team environment, with excellent collaboration skills.

• Excellent communication and presentation skills, both written and verbal.

• Previous and extensive experience working in the creation of integrated platforms on the Web is a plus.

• A deep understanding of design aesthetics and user interface design principles.

• A passion for You.com, our focus, and customers is a requirement.

Hipcamp is hiring a remote Support Guide/Customer Service. This is a full-time position that can be done remotely anywhere in Australia.

Hipcamp - Everywhere you want to camp.

Our customer support team builds that trust through calls, emails, chat, and the occasional screen share. This gives people the confidence to deliver interactive presentations that are open and engaging. Poll Everywhere users tend to be leaders in their organizations and they reach out for help because they’re preparing for a presentation that just can’t go wrong. Sometimes they’re nervous, and sometimes they’re on a deadline. Because of this, we elevate support as a practice much more than most tech companies.

This role is highly technical and requires you to take end-to-end ownership of customer-facing issues such as advanced troubleshooting and root cause identification. Our Customer Support team is based on levels, because of this, we only hire experienced people for this role. Our Senior Technical Support Specialist l is the first level of our support team. From there it goes to Senior Technical Support Specialist ll, then to Advocate. All of our CS Team members are Senior as our product is complex and technical in nature.

Our growth has created an environment for career advancement and rewarding challenges. Former support team members have gone on to become customer success managers, product managers, front-end engineers, and operations managers all within Poll Everywhere. Support team alumni now work at Accenture, Google, and Chorus.

Objectives

• Provide customer support and work on a distributed team. Customer Support hours for this would be from 8am-4 pm (UK time)
• Ability to multi-task, effectively working through email, phone, and chat. Additional support includes troubleshooting the issue reported; looking through documentation; searching account info in admin.
• Prioritize workload and determine what is most important in your work day. Which emails to follow up on first; determine how much time to spend on dedicated projects assigned; determine when to escalate calls/emails.
• Demonstrate critical thinking and problem-solving skills; thinking through technical issues and providing resolution.
• Work independently with good decision-making skills as the role will require some stand-alone work time

Daily & monthly responsibilities

• Create resolution for customers with a blend of patience, wit, and crystal-clear communication. You’ll directly support customers via email tickets, incoming calls (which may require context switching), and the occasional screen share. In the future, we’ll offer chat support.
• Work closely with Engineering and QA to troubleshoot, reproduce, and escalate product-related bugs proactively. Follow debugging procedures to diagnose technical issues in web, mobile, and desktop apps.
• Work with both new and existing customers to resolve product and billing-related questions. You’ll work with our finance team to process payments and refunds.

Preferred Experience

• Ability to write and speak English, fluently.
• 3-5 years of experience in a client-facing software support role (preferably SaaS) with an understanding of customer service, technical issue resolution, and support best practices.
• You have a working knowledge of Windows and macOS platforms in order to resolve complex issues. You’re proficient in installing and troubleshooting software on these platforms.
• Experience working remote on a distributed team spread across several time zones
• Proficiency with Zendesk, Slack, Pivotal, Notion, or other comparable online support and collaboration tools
• You have experience communicating and problem-solving with other departments such as engineering, QA, design, sales, customer success and marketing.
• You have a collaborative mindset and view feedback as a 2-way street. You’re open to communicating needs that will set you up for success with your team and coach.
• You take initiative and are energized even when a clear path isn’t laid out for you.
• You believe in self-care and want to work on a team that places an emphasis on rest and development due to the nature of this work existing in a high-pressure time-sensitive environment that requires you to prioritize urgent tasks based on customer needs and your day-to-day responsibilities.

From us to you!

• $150/month internet & personal cell phone reimbursement
• $1,000 annual self-development budget + 2 additional days of PTO
• $500 work from home stipend to get you set up for 2022 ($200 annual WFH stipend for all PollEvians after their first year)
• Generous PTO - that you’re expected to actually use
• Once we are able to safely reunite as an entire company, we will resume our biannual company retreats and quarterly visits for remote employees.

Our users come from all kinds of communities, and so do PollEvians. We want to work with great people from a wide variety of backgrounds who put a lot of care and pride into their work. We’re committed to providing you with opportunities to learn, and we’re looking to hire people with good judgment.

If you don’t meet 100% of the above qualifications or check off all the boxes, you should still seriously consider applying. An important part of our interview process is understanding why this position and our mission particularly resonated with you.

Application Process

Keep applications brief; we want small resumes with relevant experience. Be prepared to defend any laundry lists of skills. Principals only, please. We aren’t using contingency staffing agencies at the moment. Poll Everywhere is not responsible for any fees related to unsolicited resumes.

Why Birdeye?

15 years ago brands controlled customer experiences. But in 2022, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale.

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 80,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.

To learn more, please visit: https://birdeye.com

What You’ll Do

Birdeye is looking for an experienced Commercial Customer Success Manager to manage and grow our commercial client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and customer experience needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each – this includes account onboarding, training, management, retention, renewal and expansion.

You possess high positive energy and love to work with customers and make them successful. You are an expert in CX and possess strong verbal and written communication skills. You are comfortable presenting and strategizing with C-Suite. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer’s overall experience with Birdeye. We’ll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye!

Requirements

• Bachelor’s degree in marketing, business, engineering, science, mathematics, technology or equivalent experience
• 3+ years experience in professional services or B2B account management, preferably in SaaS
• Technical experience or aptitude in working with SaaS platform configuration and troubleshooting, including APIs
• Knowledge of NPS/CSAT
• Highly proficient in managing relationships at the C level
• Up-sell and value-selling experience
• Proven ability in organization, project management, time management, and communication skills
• Knowledge of CX/SEM/SEO/advertising/social media
• Experience with online subscription / SaaS products is a must
• Strategically driven; strong presentation skills required to deliver impactful QBRs
• Ability to quickly grasp and succinctly explain technological and business concepts
• Proven track record in managing enterprise customer relationships and delivering results
• Ability to stay calm and manage clients even under adverse conditions
• Diligence and organization in follow-up processes – document all calls/customer interactions in CRM

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in ersity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

Benefits

• Employer-paid benefits with multiple health plan options (HSA, PPO)
• Unlimited PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!

Chargeback Specialist – Remote – $15 p/hr Day 1 Benefits & Weekday Schedule

Georgia – Remote

Washington DC – Remote

Vermont – Remote

Missouri – Remote

Minnesota – Remote

Michigan – Remote

Maryland – Remote

Florida NW – Remote

Louisiana – Remote

Kentucky – Remote

Illinois – Remote

Idaho – Remote

Florida – Remote

Connecticut – Remote

Colorado – Remote

Arizona – Remote

Massachusetts – Remote

Utah – Remote

Alabama – Remote

Arkansas – Remote

Delaware – Remote

Iowa – Remote

Kansas – Remote

Maine – Remote

Texas – Remote

Mississippi – Remote

Tennessee – Remote

Montana – Remote

North Dakota – Remote

South Carolina – Remote

Nebraska – Remote

Ohio – Remote

New Mexico – Remote

North Carolina – Remote

Oklahoma – Remote

New York – Remote

Oregon – Remote

New Jersey – Remote

Pennsylvania – Remote

New Hampshire – Remote

Rhode Island – Remote

Nevada – Remote

South Dakota – Remote

Wisconsin – Remote

Wyoming – Remote

Indiana – Remote

West Virginia – Remote

Washington – Remote

Virginia – Remote

Full time

R0035150

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Paying $15hr

Mon-Fri Schedule Day Shifts ONLY

Summary of This Role

Responsible for research and resolution of customer charge backs. Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate. Applies bank and card industry regulations and practices in resolving disputes. May also compile aggregate statistics on charge backs for use by the company in identifying patterns and improving overall customer service.

What Part Will You Play?

• Develops and applies the basic skills appropriate to research, process, and resolve chargeback/reversal requests for 3 or more dispute reason codes specific to 1 of the supported card brands, by utilizing established processes in a multi-client/system environment and adhering to association regulations. Gathers and analyzes cardholder and/or merchant account transactions to determine if the disputed transactions are covered under federal regulations, organizes supporting information, and applies appropriate credit/debit adjustments to accounts based on the final result of arbitration.
• Works basic assignments from work queues as directed. Assists with the segmentation of pending requests from various work queues into the appropriate work flow based on request type and complexity.
• Begins to develop an intermediate knowledge, pertaining to a single card brand (i.e. Visa/MasterCard/Discover/Amex), and federal regulations governing credit card chargebacks and reversals through training, online research of regulations, and adhering to department processes and procedures.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically No Relevant Experience Required

Preferred Qualifications

• 0-2 years related work experience handling dispute resolutions throughout the association lifecycle.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge – Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity – Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision – Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Skills / Knowledge – Working knowledge of association and card industry regulations

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Customer Experience Associate

at Dandy

Remote

About Dandy

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world’s leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

Dandy is hiring a bilingual (English/Spanish) Customer Experience Associate to deliver a best-in-class experience to our dental practice clients. As a frontline operator, you will interface with our users, develop feedback loops, and work with operations leadership to build out our product.

What You’ll Do

• Gain a deep understanding of restorative dentistry to assist doctors transition to a digital lab
• Serve as a product expert and provide support to our dental practice clients and dental lab vendors
• Work daily on the front line small cohort of customers answering all their dental questions about material, fit and make
• Provide live support to dental practices, aiding them in the use of the intraoral scanner and coaching them on best practices when capturing images.
• Support the Drs through superior technology support- reviewing their orders and assisting with their dental scans
• Surprise and delight our customers through superior issue resolution and relationship building
• Identify operational bottlenecks and build scalable solutions that grow our capacity
• Utilize SaaS tools to streamline workflows and build processes that scale
• Work cross functionally with our order operations and lab operations teams to ensure Drs are getting what they need when they need it
• Assist Account Managers in building and maintaining relationships

What We’re Looking For

• 3+ years of experience working in a dental practice or lab
• Ability to resolve client issues and deliver a great experience through phone, chat, and in-person communication
• Desire to work in ambiguous, high velocity environments
• Willingness to roll up your sleeves and fix problems in a hands-on manner
• Intellectual curiosity and research abilities

Bonus Points For

• Experience working in a startup, big tech, consulting, or finance environment
• Outstanding professional references to share
• Fluency in a second language
• Exposure to healthcare environments or stakeholders
• Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

What Benefits We Offer

• Fully sponsored best in class healthcare including medical, dental, and vision
• Competitive salary and equity packages
• 401k program

Dandy is proud to be an equal opportunity employer. We are committed to building a erse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.

Hiring is the single most important responsibility we have as a business. We have an intensive process to ensure we excel in this vital practice. It’s a huge decision for us and for you. To succeed, all you need to do is show up authentically and be yourself. We promise to do the same.

Dry Farm Wines is the world’s premier Natural Wine company. We curate the highest quality Natural Wines from small family growers around the world. Every wine meets a set of strict criteria, including organic farming practices, lower alcohol levels, no sugar, and delicious taste.

But, we do far more than just sell wine. Our mission today is to create the healthiest, most beautiful, and most premium Rare Natural Wine lifestyle for our influential, affluent, and health-conscious community.

To create the most premium Natural Wine brand, we need to execute a few things better than anyone else in the world - sourcing the purest and best tasting Natural Wines, delivering the most premium Natural Wine shopping and drinking experience, and inspiring a premium Natural Wine lifestyle for our community.

The most direct path to this goal is an obsessive focus on our Member.

We must maintain an obsessive focus on who our Member is, how they aspire to live, and how we can best serve and elevate them. Everyone is always empowered to support and serve our Members however needed.

That’s why we’re now looking for a full-time Custom Experience Concierge to join our remote team.

This is the best place to work in the world. If it wasn’t, the rest of us wouldn’t be here.

The benefits of joining this team are vast. Here are a few:

• Distributed Work Model, built to support every inidual’s freedom and still build a strong team
• Unlimited pure Natural Wine. Need we say more?
• Fully paid health, dental, and vision.
• Generous 401k, Profit Sharing, and Defined Benefit plans available.
• 4 day work week, built to prioritize only impactful work.
• Paid gym membership.
• Team meals and parties, paid for by the company.
• Huge opportunities to expand your responsibilities and position as the company continues to rapidly grow.
• Generous vacation and PTO days.

Most importantly, the opportunity to connect with the team on a daily basis. We are a lot of fun, and we push the boundaries of possibility daily in helping each other grow and in our service to others.

Every single person you will work with is an elite performer. Not just some, but ALL. Everyone here is a rockstar at what they do and has a deep dedication to being the best in their craft.

** You must have experience in wine, and preferably natural wine!

What’s a Custom Experience Concierge? Glad you asked!

It’s someone whose heart and soul are focused on ensuring our customers have a Concierge-level experience with us. Our Member Service model revolves around a dedication to hospitality: personalized, elevated service from real people, empowered to help the customer at all costs to create a seamless experience.

We sell a premium product and our customers deserve a premium and loving experience. Our responsibility, and our challenge as we grow, is to make sure every person we interact with experiences this and feels our total commitment.

As the voice of our Member Experience, your job is to make sure every customer feels understood, appreciated, and loved.

More specifically, here are some (but certainly not all) of the responsibilities for this position:

Customer Service

• You’ll get Members more of their favorite wines using our technology platforms.
• You'll curate wine selections based on taste, preconception, and nostalgia.
• You’ll ensure every customer feels heard by getting them a quick response to any questions they have.
• You’ll pick up the phone and talk to customers. You’ll listen to them and let them know you care.
• You’ll learn from customers everyday.
• You’ll work with the rest of the Custom Experience team on compiling insights and data driven reports that inform future buying decisions.
• You’ll drive forward new and creative ways to give our members a one of a kind, custom experience

Wine

• You'll suggest wines based on taste preferences and curate boxes of our pure Natural Wine based on our inventory
• You have an unquenchable thirst for learning more about Natural Wine.
• You’re willing to let go of any preconceptions of what wine is and should be.
• You’ll taste and give feedback on our wines consistently, both with our group and on your own

Fostering Relationships

• You take pride in building relationships with Members and guiding them through their natural wine journey.
• You will proactively help solve customer's problems to build relationships with them.
• You understand that wine is subjective, and there are no good and bad wines - simply different tastes.

Working Days

• Tuesday - Friday

• You must have at least 2 years of experience in a customer facing position.
• You must have at least 2 years of experience in wine.

Attributes of the ideal candidate

When we think about the ideal person for this role, a few attributes come to mind. Here are the main ones:

• You’re passionate
• You’re empathetic
• You’re a problem solver
• You’re a rockstar communicator
• You’re resourceful
• You’re a good writer
• You’re organized
• You’re calm under pressure
• You’re a wine-lover and health-advocate

We are driven to create what we love, with people we admire, for a community who loves what

we do.

Creating what we love

Dry Farm Wines started because of Todd’s passion to optimize his health while still enjoying his love for wine. It grew at the intersection of natural wine, health, community, design, travel, and elevated taste. That’s the space in which we create and dream still today.

With people we admire

We need to mutually admire, respect, and trust the people we work with. We celebrate being an elite team that enjoys excellence for excellence's sake. We know that a group of talented iniduals, creating in harmony together, is an incredible experience to be part of and a terrific way to make a living and grow as a human.

For a community who loves what we do

We bring products and a lifestyle to people who share our passion for health, taste, art, design,

beauty, and impact. Our Members love what we love, whether its healthy living, natural farming practices, delicious food, or beautiful art.

For us, this is all part of building a great business and a great lifestyle.

As a Community, Dry Farm Wines values well-being, creative expression, and making an impact. Our Values aren’t a set of rules, so much as the ingredients that keep our community healthy and strong. We all are committed to showing up with these values:

• Admiration - We admire and respect each other
• Excellence - We have an internal drive for excellence in all things
• Innovation - We are always adapting and pushing the envelope
• Group Flow - We love creating together and we trust each other
• Self-Directed Responsibility - We get things done with energy, cleverness, and without requiring much oversight

We believe freedom and flexibility are important personal values in our lives today, and we want to lean into them further. People create at their highest when they are focused, rested, and leave space for the creative process. But we also recognize that, within a collaborative organization, too much flexibility can lead to unstructured and isolated lives, and too much freedom, if misused at the expense of the group, can negatively impact everyone else’s collective freedom.

With this in mind, we are experimenting to find the right balance of flexibility, responsibility, and collaboration.

Flexible Schedule

• 4 Day Work Week - We encourage everyone to view Friday (or whichever day becomes your flex day) as a day for personal growth, learning, travel, new experiences, extended fitness, and deep creative work. Anything that inspires and expands your experience, and may bring inspiration and growth to your daily work.
• Department Meeting Mondays - Although everyone is expected to be online on Monday, the only regularly scheduled Monday meetings will be a company wide All Hands and department meetings. All other meetings and gatherings will be on Tuesday, Wednesday, and Thursday. Monday is for creative flow time.
• Distributed Work Locations - In addition to your home office, there will be open work spaces available in Napa, LA, Dallas, and Miami. We believe this model can work effectively if everyone is as committed to their productivity, personal contribution, and the team’s performance as they are to their own flexibility.

We are very passionate about our culture. Finding someone who values this type of culture is just as important to us as the ideal role attributes.

Our culture is not negotiable. We love it too much.

If you are uncomfortable with anything we do, that’s okay. We might not be the best fit for you. But if you read this and jump with excitement, then let’s continue.

To help us both determine if we’re the right fit for each other, we created this list of questions.

Please send your answers (and your resume) to us in an email to “[email protected]”. Please include the Job Title in the subject line. Please also include your resume in your response.

If you have any questions about this questionnaire or the ongoing interview process, please don’t hesitate to reach out.

Here are the questions...

1. If you’re hired, what are 2 things you are good at that you can apply in your first three months without very much help or a large budget and would make Dry Farm Wines better?
2. There are currently 300 unanswered emails in your inbox. They include a broad range of topics like general questions on natural wine, shipment concerns, and requests for special custom orders. How would you manage this backlog of emails while also addressing new ones?
3. You’re tasked with designing our high spender recognition program. What are 3 metrics you would use to measure how well we’re doing?
4. What systems, technologies, and apps are you comfortable using in your day to day life to get stuff done? (Examples: Google Docs, Excel, Trello, etc)
5. Respond to the following customer email … “I’m not very familiar with Natural Wine but I’ve heard that the wines can be flawed. Can you explain what that means, and what to expect with your wines?"
6. Respond to the following customer email … “Hi. I typically drink Chardonnay but would like to see what else is out there. Can you suggest some similar varietals for me, and explain why they are similar to Chardonnay?"
7. A customer calls you claiming he hasn’t received his shipment, even though UPS confirms it was delivered. What do you do?
8. Admitting failure is tough, but failure is a significant learning experience for us. What is a significant failure you have experienced recently and what did you learn?
9. What is one professional and one personal goal you hold for the next 1-3 years?
10. Describe a change you’ve seen in yourself over the last 5 years that you love.
11. What’s your relationship with health & wellness?
12. What makes you unique or weird?
13. What is a personal hobby you cherish?
14. Describe your experience with wine?
15. Anything else you’d like to touch on that we didn’t ask? The floor is yours...

Now that you’ve submitted the questionnaire and resume, here’s what to expect:

1. Application Review. We’ll review your questionnaire and resume and follow up with you within a week.
2. Meet & Greet Call. Next, we’ll begin with scheduling a video interview. If you’re out-of-town, (most of you) we use Zoom to schedule the video calls. If you’re in Napa, we’ll meet in person. The first interview will last about 10 minutes for a meet and greet.
3. Group Call. We’ll then schedule a 30 minute call with more people from the team. It’s a chance for us to get to know you better, and for you to better know us and our business.
4. Project Review. We will assign you a specific project that will help us understand your work product. It will be a project within your area of hire. Then we will schedule a 30-60 minute video interview to review the project. If you have a significant other that is relocating with you, we would love for them to join this call for 5-10 minutes. Because we’re all so close, we would love for your significant other to meet us too!
5. Napa Visit (or Virtual Visit). If we’re all still a good fit for each other, next we’ll bring you to Napa for an in-person working interview/socials (or a virtual visit in these current times). This is typically a two day interview. You’ll meet everyone, you’ll meet with a group of us for an open and wide-ranging conversation, see our work environment, work on a project in our office for a day and present it to the Family, cook with us, and drink with us. You will get an intimate close look at us, and how we live and work together to create magic. All expenses are hosted by us for both you and your significant other if they will be relocating with you.

Together, we will determine next steps.

We deeply appreciate you investing the time to learn about us and share your thoughts and life with us.

With much love and gratitude, the Dry Farm Wines Family,

Todd, David, Tony, Luen, Mark, Ramzy, Gio, Jon, Shawn, Cesar, Beno, Kayla, David, Mandy, Ximena, Jasiel, Omar, Kristian, Alex, Rae, Lindsay, Barbara, Viviana, Aaron, Scott, Alexis, Hugo, Jesus, Alejandro, Rosa, Jason, Victor, Erin, Jonatan, Rush, Alex, Bryan, Juan, Christian, Nyllan, Enrique, Salomon, James, Maria, Angela, Sarah, Erica, Jenna, Nemy, Hayden, Shelby, Chandler, Becca, Ronny, Douglas, Emily, Greg

Hiring is the single most important responsibility we have as a business. We have an intensive process to ensure we excel in this vital practice. It’s a huge decision for us and for you. To succeed, all you need to do is show up authentically and be yourself. We promise to do the same.

Introduction

Dry Farm Wines is the world’s premier Natural Wine company. We curate the highest quality Natural Wines from small family growers around the world. Every wine meets a set of strict criteria, including organic farming practices, lower alcohol levels, no sugar, and delicious taste.

But, we do far more than just sell wine. Our mission today is to create the healthiest, most beautiful, and most premium Rare Natural Wine lifestyle for our influential, affluent, and health-conscious community.

To create the most premium Natural Wine brand, we need to execute a few things better than anyone else in the world - sourcing the purest and best tasting Natural Wines, delivering the most premium Natural Wine shopping and drinking experience, and inspiring a premium Natural Wine lifestyle for our community.

The most direct path to this goal is an obsessive focus on our Member.

We must maintain an obsessive focus on who our Member is, how they aspire to live, and how we can best serve and elevate them. Everyone is always empowered to support and serve our Members however needed.

That’s why we’re now looking for a full-time Member Experience, Call Specialist to join our remote team and provide weekend coverage.

This is the best place to work in the world. If it wasn’t, the rest of us wouldn’t be here.

The benefits of joining this team are vast. Here are a few:

• Distributed Work Model, built to support every inidual’s freedom and still build a strong team
• Unlimited pure Natural Wine. Need we say more?
• Fully paid health, dental, and vision.
• Generous 401k, Profit Sharing, and Defined Benefit plans available.
• 4 day work week, built to prioritize only impactful work.
• Paid gym membership.
• Team meals and parties, paid for by the company.
• Huge opportunities to expand your responsibilities and position as the company continues to rapidly grow.

• Generous vacation and PTO days.

• Most importantly, the opportunity to connect with the team on a daily basis. We are a lot of fun, and we push the boundaries of possibility daily in helping each other grow and in our service to others.
• Every single person you will work with is an elite performer. Not just some, but ALL. Everyone here is a rockstar at what they do and has a deep dedication to being the best in their craft.

What’s a Customer Support Call Specialist? Glad you asked!

It’s someone whose heart and soul are focused on ensuring our customers have a Concierge-level experience with us. Our Member Service model revolves around a dedication to hospitality: personalized, elevated service from real people, empowered to help the customer at all costs to create a seamless experience.

We sell a premium product and our customers deserve a premium and loving experience. Our responsibility, and our challenge as we grow, is to make sure every person we interact with experiences this and feels our total commitment.

As the voice of our Member Experience, your job is to make sure every customer feels understood, appreciated, and loved.

• You’ll solve any issues that arise for customers.
• You’ll always prioritize phone calls.
• You’ll be first in the queue on calls and always be available to answer inbound calls.
• You'll manage customer inquiries via the phone.
• You’ll ensure every customer feels heard by getting them a quick response to any questions they have.
• You’ll listen to customers and let them know you care.
• You will take your time with customers to ensure they don’t feel rushed.
• You’ll keep the rest of the team informed about the general mood and feedback from customers.

• You’ll constantly be asking yourself, “how can this be better for our customers?”
• You’ll make recommendations for ways to improve the customer experience, and you’ll implement many of them.

• Tuesday - Friday, 10am - 6pm PST

• You must have at least 2 years of experience in a customer facing position.
• You’ve worked in or with wine in some capacity.
• You have an unquenchable thirst for learning.

We are driven to create what we love, with people we admire, for a community who loves what

we do.

Creating what we love

Dry Farm Wines started because of Todd’s passion to optimize his health while still enjoying his love for wine. It grew at the intersection of natural wine, health, community, design, travel, and elevated taste. That’s the space in which we create and dream still today.

With people we admire

We need to mutually admire, respect, and trust the people we work with. We celebrate being an elite team that enjoys excellence for excellence's sake. We know that a group of talented iniduals, creating in harmony together, is an incredible experience to be part of and a terrific way to make a living and grow as a human.

For a community who loves what we do

We bring products and a lifestyle to people who share our passion for health, taste, art, design,

beauty, and impact. Our Members love what we love, whether it is healthy living, natural farming practices, delicious food, or beautiful art.

For us, this is all part of building a great business and a great lifestyle.

As a Community, Dry Farm Wines values well-being, creative expression, and making an impact. Our Values aren’t a set of rules, so much as the ingredients that keep our community healthy and strong. We all are committed to showing up with these values:

1. Admiration - We admire and respect each other
2. Excellence - We have an internal drive for excellence in all things
3. Innovation - We are always adapting and pushing the envelope
4. Group Flow - We love creating together and we trust each other
5. Self-Directed Responsibility - We get things done with energy, cleverness, and without requiring much oversight

We believe freedom and flexibility are important personal values in our lives today, and we want to lean into them further. People create at their highest when they are focused, rested, and leave space for the creative process. But we also recognize that, within a collaborative organization, too much flexibility can lead to unstructured and isolated lives, and too much freedom, if misused at the expense of the group, can negatively impact everyone else’s collective freedom.

1. 4 Day Work Week - We encourage everyone to view Friday (or whichever day becomes your flex day) as a day for personal growth, learning, travel, new experiences, extended fitness, and deep creative work. Anything that inspires and expands your experience, and may bring inspiration and growth to your daily work.
2. Department Meeting Mondays - Although everyone is expected to be available for other communications on Monday, there will only be regularly scheduled meetings. All meetings and normal gatherings will be on Tuesday, Wednesday, and Thursday. Monday is for creative flow time.
3. Distributed Work Locations - In addition to your home office, there will be open work spaces available in Napa, LA, Dallas, and Miami. We believe this model can work effectively if everyone is as committed to their productivity, personal contribution, and the team’s performance as they are to their own flexibility. We intend to expand the business, our impact, and the financial freedom of everyone in it. We remain committed to advancing everyone’s personal careers and compensation as one of leadership’s primary responsibilities.

We are very passionate about our culture. Finding someone who values this type of culture is just as important to us as the ideal role attributes.

Our culture is not negotiable. We love it too much.

If you are uncomfortable with anything we do, that’s okay. We might not be the best fit for you. But if you read this and jump with excitement, then let’s continue.

Now that you’ve submitted the questionnaire and resume, here’s what to expect:

1. Application Review. We’ll review your questionnaire and resume and follow up with you within a week.
2. Meet & Greet Call. Next, we’ll begin with scheduling a video interview, which will last about 10 minutes for a meet and greet.
3. Group Call. We’ll then schedule a 30 minute call with more people from the team. It’s a chance for us to get to know you better, and for you to better know us and our business.
4. Project Review. We will assign you a specific project that will help us understand your work product. It will be a project within your area of hire. Then we will schedule a 30-60 minute video interview to review the project. If you have a significant other that is relocating with you, we would love for them to join this call for 5-10 minutes. Because we’re all so close, we would love for your significant other to meet us too!
5. Virtual Napa Visit. If we’re all still a good fit for each other, next we’ll plan a virtual working interview/socials. You’ll virtually meet with a group of us for an open and wide-ranging conversation, experience our work environment, work on a project and present it to us. You will get an intimate close look at us, and how we work together to create magic.
6. Together, we will determine next steps.

We deeply appreciate you investing the time to learn about us and share your thoughts and life with us.

With much love and gratitude,

Todd, David, Tony, Luen, Mark, Ramzy, Gio, Jon, Shawn, Cesar, Beno, Kayla, David, Mandy, Ximena, Jasiel, Omar, Kristian, Alex, Rae, Lindsay, Barbara, Viviana, Aaron, Scott, Alexis, Hugo, Jesus, Alejandro, Rosa, Jason, Victor, Erin, Jonatan, Rush, Alex, Bryan, Juan, Christian, Nyllan, Enrique, Salomon, James, Maria, Angela, Sarah, Erica, Jenna, Nemy, Hayden, Shelby, Chandler, Becca, Ronny, Douglas, Emily, Greg

Location:  International, Anywhere; 100% Remote

You’re into gaming? We want you!

You’re not into gaming? We still want YOU!

 

Your mission

• Consulting and customer support for product-specific questions via email and hotline
• Cooperation with customers and external sales partners
• Independent and comprehensive processing and maintenance of our customer data
• General activities in the area of customer support

Your profile

• Successfully completed training or similar qualification in customer service, in the commercial field or in the field of hardware or electronics / mechanics.
• Fluency in German OR English AND at least one other language:
  • ¿También hablas español? ¡Excelente!
  • Parli anche italiano? Grande!
• Precise work ethic and attention to detail
• Enjoy teamwork and customer service
• Flexibility and commitment
• Experience in sim racing or product knowledge is a great advantage

 

You prefer to work remotely? No problem, we will provide the necessary equipment and we take care of occurring travel costs for our team events in Landshut. 

You managed to get this far? Congratulations, now it’s your turn, please apply and we will promise to get back to you!

Our Offer:

• A positive, modern working environment with flat hierarchies
• Exciting, international projects in a highly motivated and very collegial team
• Personal development opportunities in a future-oriented company
• Lots of fun and room to implement your own ideas
• Immediate entry with long-term perspectives

Apply for this position

About Us

Top performance for over 20 years.

We at Endor AG produce and market Simracing products under the brand Fanatec. Our product portfolio includes high-end steering wheels and controllers for game consoles and PCs.

Our employees combine creativity, team spirit, and passion with the profession. Long-term relationships, trust and sustainability, as well as the joy of working together and communication at eye level – these are our core values and shape our mission statement.

Because of all these factors and the family corporate culture, working at Endor is something very special.

Join our team and shape with us the future of simracing!