Land your dream remote job

Semaphore, a leading software delivery service with a global customer base, is looking for an Account Manager / Customer Success Manager to join our team.

The Customer Success team at Semaphore plays a pivotal role in our relationships with customers. Every day, developers from companies ranging from SMBs to the likes of Tigera and SimplePractice rely on Semaphore to test and deliver their software. Our mission is to keep them happy by maximizing the value they receive from our solutions. That’s where you step in.

We are looking for a relationship-focused and sales-driven peer who will be the face of Semaphore to our customers, as well as a customer advocate within the company. You will be responsible for engaging, growing, and retaining a part of Semaphore’s customer base.

This is a full-time and remote position.

Responsibilities

• Build relationships with key employees among customers through regular video calls.
• Develop a high-level understanding of product features and the subject matter of CI/CD.
• Own retention and upsell by ensuring customers continue to get the most value out of our product.
• Be a voice of the customer: get product feedback and relay it to relevant stakeholders within the company.
• Resolve problems and handle complaints in a timely manner.
• Collaborate with internal teams (product, marketing, and sales) to deliver a best-in-class customer experience.

Requirements

• 3+ years of proven experience in comparable account management or sales roles, preferably in the SaaS industry.
• Experience working in creative or tech industries where change is the norm and the pace of business is fast & continuously evolving.
• Track record of achieving and exceeding renewal, retention, and growth targets.
• Inidual who is independent in their work & has successfully maintained full ownership over a set of accounts.
• Experience working with English-speaking clients who come from erse, international backgrounds.
• Excellent communication and negotiation skills.
• Being a natural “people person” who quickly establishes rapport and builds relationships, either in-person or online.
• Strong team player who brings solutions to the table when facing challenges.
• Ability to understand concepts related to software development and cloud computing.
• A growth mindset, accompanied by self-motivated and a “can do” attitude.
• Strong organizational, project management and follow up skills.
• A collaborative worker who is able to empathize with customers’ needs and internal team members.
• Interested in taking an active part in the evolution of team processes.
• Solid knowledge of CRM software such as Salesforce.

Benefits

• The impact of working on a product that’s competing on a global market.
• Join a small team of around 20 full-time people who love what they do.
• A healthy 40-hour work week, a friendly and supportive work environment.
• Competitive salary.
• Company retreats.
• Space to learn continuously and choose the tools and equipment for your job
• Paid trips to conferences and books of your choice.
• Interact with developers that use Semaphore and talk about the latest and greatest way to develop and ship software.
• Paid membership at a fitness club of your choice

Semaphore is an equal opportunity employer. Consistent with our mission of serving a erse and global audience, we value a erse workforce and inclusive culture which reflects that. We encourage applications from all qualified iniduals without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

A BIT ABOUT US

We're at the forefront of one of the most exciting evolutions of our generation - remote staffing. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. But they need digital solutions to help them streamline the process...

What's the opportunity?

The Customer Success team is responsible for onboarding, educating, and supporting our customers on a global level. We start work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.

This opportunity is for iniduals who truly love supporting customers and see themselves in a customer facing role long term.

• Ensure that all our customers & their team have a great experience with the product
• Working directly with product teams to identify current issues and, synthesising the erse feedback you hear from our customers, offer informed opinions on potential solutions
• Communicating efficiently and effectively with our customers, across all of our live-chat, email & other customer support channels
• Owning customer communications and issues from initial contact until resolution
• Develop a thorough understanding of all products/services, and ensure clients are accessing all the solutions that meet their business requirements
• Develop strong consultative relationships with clients, including understanding their business objectives and identifying how Multiplier can meet their needs

What you'll bring:

• The ability to explain complex topics in easy to understand and concise language
• Excellent communication and writing skills
• Passion for talking to customers all day
• Prior experience of working in customer success in a product-driven B2B company
• Good to have led small teams before
• Good to have background at a HR SaaS company

Benefits:

• Working with an energetic & erse team
• Full-ownership over functional area
• Work in a product-driven & customer obsessed environment
• Ability to work fully-remotely

Equal employment opportunity

Multiplier is an equal opportunity employer: we value ersity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Care Representative- Dental & Vision

The Company: Aflac Dental & Vision

The Location:

Remote, US

The Division: Dental & Vision

Job Id: 2562

Job Summary

The Customer Care Representative is responsible for providing expertise and customer service support to members, customers, and/or providers. They will handle direct phone-based caller interaction to answer and resolve a wide variety of inquiries.

Principal Duties & Responsibilities

• Provides initial phone contact with members, prospective members, providers, agents and field personnel while meeting department performance standards. Expected to answer inquiries where appropriate and route calls as needed. Inquires will include benefit and eligibility quotes, claim status, claim issues, premium modes, premium payments and updates, address corrections which may include Select services areas, product interests, and policy cancellations.
• Data Entry – Update member account information as needed and required, enter new inidual and group member applications, enter claims, encounters and utilizations, and all other data entry needs as required, but not excluding other departmental requests.
• Research member account history, plan, payment options, complaints and other discrepancies; and correct as needed when advised by a supervisor or appropriate personnel.
• Verify insurance – Fax/mail Argus Fee Schedules, Member Eligibility Information, Provider/Facility location information, and authorizations when required in accordance to policy and procedures.
• Special Projects – Assemble group packets, pull, fill, and mail Agent requested supplies (including mass mailings to providers and members when required).
• Utilizes customer service strategies such as active listening, expressing empathy, problem solving, courtesy, and other skills deemed necessary.
• Documents, tracks, and communicates issues appropriately using and accurately to deliver high quality customer service.
• Performs the necessary skills to maintain a high-quality customer experience, as reflected through quality monitors, member feedback, and peer interaction.
• Provide back-up to other units within the ision as needed.
• Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
• Other related duties as assigned.

Education & Experience Required

• Minimum Required High School Diploma or Equivalent Qualification Level Experience
• Minimum Required Experience in Customer Service, especially in dealing with difficult situations

Education & Experience Preferred

• Preferred Experience in hospitals, healthcare and/or insurance industry
• Preferred Knowledge of medical coding and terminology
• Preferred Knowledge of Medicare

Or an equivalent combination of education and experience.

Job Knowledge & Skills

• Ability to multi-task Ability to multi-task
• Demonstrated interpersonal/verbal communication skills
• written communication skills Strong verbal and written communication skills
• Ability to work as part of a team
• Ability to work independently Ability to work independently and in a team setting
• Ability to handle distressed callers with patience and
• Basic Word, Excel, Outlook.

Competencies

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

Working Conditions

The statements below describe the general nature and level of the work and are not an exhaustive list of all responsibilities, duties, and skills required.

Normal office environment (virtual or in-person)

Travel

None Required

"

At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers and businesses can connect in more than 200 cities around the world to create and access beautiful photos. We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.

About the role:

With our global footprint and hyper growth, one of Snappr’s top priorities is to offer an unparalleled level of support to our customers and photographers. As the Support Operations Manager, you will be challenged to manage and grow a team of team leaders and agents to deliver responsive, efficient and empathetic responses to our customers, while managing escalations to protect the company's reputation. You will also be trusted to synthesize feedback from the support team and work closely with our engineers to identify thoughtful, scalable tech solutions for our customers' biggest problems.

What you'll do:

* Drive repeat bookings by designing and delivering a world class Resolution Center

What you'll need:

* At least 5+ years of experience managing an operational leadership role

Job benefits:

* Competitive salary

",

GetMyBoat, the largest boat rental and charter marketplace, is changing the way the world goes boating. Remote work is baked into our DNA and has been a big part of our culture since we started back in 2013. Our talented team is globally distributed with concentrations in Europe/Africa and the Americas time zones. Together we solve interesting challenges, build, design, learn and iterate towards our mission to deliver the joy of on-the-water experiences to millions, making it easy and accessible to get more people out on the water! 

What we offer 

• Fully remote environment: Flexibility and trust that our team will do and deliver their best work
• Globally distributed team: International learnings and collaboration within an inclusive and erse culture and time for focus work
• Transparency: Open communication is key to our culture. You can feel free to chat with anyone, are empowered to share ideas, ask questions and challenge the status quo in a way that moves the company and team forward 
• High-quality product: No rushing to push out poorly developed or designed features
• Consumer-Facing Brand: Your work will be seen and used by millions of people in order to book their most memorable vacation experiences 
• Well funded: Revenue generating, 10x revenue growth over the last 3 years, Recently raised Series B 

We're looking for

As a Senior Customer Service Team Lead, you will be instrumental in supporting our customer service activities by overseeing team members and resolving customer questions and or complaints. Your role will be to help deliver outstanding customer support and develop customer relationships. You will have experience in ecommerce (bonus if you have marketplace experience). Reporting directly to the Head of Customer Service,  you will be working closely to ensure all performance metrics are met and processes are followed. 

Your Voyage

• Answer phone call and emails from customers to provide quick resolutions of issues. 
• Review & resolve escalations from Customer Service Agents. 
• Assist with Quality Evaluations of agents. 
• Assist with coaching and mentoring of team members.
• Motivate team members. 
• Work to identify and resolve user issues as they come up and escalate issues as requested. 
• Mediate security deposit claims between owners and renters.
• Communicate effectively and efficiently via phone, email and chat.
• Maintain our inspiring team environment and open communication culture. 

Your Craft

• 2 years' supervisory experience.
• 2-4 years of customer service experience.
• Experience working in a 24/7 contact center.
• Experience working remotely.
• Excellent communication and interpersonal skills.
• Ability to problem solve, adapt, and grow quickly. 
• Excellent organization and multitasking skills.
• Start-up hustle. 
• Bonus points: A passion for boating.

What you can expect after you apply

Because we are a team that prioritizes moving words to action, we do our best to move as quickly as we can on our end and look to iterate on our hiring processes over time based on feedback and learning. 

Our hiring stages may vary a little bit depending on the type of position, in general, you can expect the following:

• Confirmation when your application is submitted
• Email request for scheduling an introduction screening conversation
• Writing assignment
• Email request for scheduling an interview with the hiring manager
• References & Reverse Interview(s): This gives candidates the opportunity to speak to and ask questions of anyone on our team they have remaining questions for
• If at any point, you aren't moved to the next stage, you will be notified 

Who we are

Launched in San Francisco in 2013, GetMyBoat empowers owners of every type of watercraft, from kayaks and sailboats to powerboats and yachts, to post their watercraft for rent or charter. From California to Croatia, our users can search, find and book their dreamboat. With over 150,000 listings in 184 countries and 9,300 locations, there is an experience for new boaters and seasoned sailors alike. We were named in the Digital 100 top growing brands 2021, and 2020 Apple App of the Day.

We are a small, growing organization with a very high-impact team that is focused on building the best product, and loving what we do. Come join us on our mission to deliver the joy of on-the-water experiences, making it easy and accessible to get more people out on the water!

Hello!

Thanks for checking out our job posting for the role of Bay Area Customer Success Associate at PerchPeek. You’ve already taken a tiny step towards being a part of our team - huzzah!

We know that taking your next career step is as exciting as it can be scary. So, with that in mind, we’ve tried to keep our description simple and bull***t free to help you decide if PerchPeek and this role are a good match for you. We’ve tried to avoid using too many clichés but sometimes they sum it nicely, so you’ll just have to wince and forgive us.

Who are PerchPeek?

Have you ever moved to another city or town, or even changed countries? Did you manage to do it worry and stress free (no eye rolling or swearing!)? Or if you haven’t ever relocated, how do you feel about the prospect of figuring it all out on your own? Finding a new home, sorting out shipping your stuff, organising utilities and bank accounts etc… The list of things to think about goes on and on. No matter where in the world you go, relocating is a crappy process that’s always time intensive and stressful. Perchpeek was conceived to change that.

PerchPeek’s aim is to guide people through every stage of their relocation. Our product is a delightful combination of content, tech, customer success & partnerships which work together to make moving simpler, faster, more secure and even enjoyable.

We’re at the forefront of changes to the workplace as knowledge workers have greater freedom to relocate than ever before. Over the past 12 months we’ve grown incredibly quickly, launching in 20+ countries, growing from 6 to 60+ people and raised both our Seed and Series A rounds from top US and European VC funds - Albion VC, Episode 1 and Stage 2 Capital. (Normal startup protocol would dictate that we put a rocket emoji in at this point, but we promised minimal cliches so... 🎈🎈).

Questions you might be thinking...

What role does the Customer Success Team play?

From the moment one of our movers decides to work with Perchpeek, to after they’ve settled into their new home, our Customer Success team are responsible for working with them to understand their relocation requirements and then supporting them on their journey.

What can this look like?

Everything from supporting their home search by recommending properties and scheduling viewings, to contract negotiations, to helping them get set up with a new bank account, shipping their possessions or helping their beloved dog join them in their new home. Plus everything else in between that you can imagine somebody needs to settle into a new home.

How do they provide this support and guidance?

We support customers through 3 main mechanisms:

• Sharing relevant content to their move i.e. what’s involved in shipping your household goods
• Directing them to trusted service providers and partners i.e. shipping providers
• Providing human support and guidance i.e. guidance on which shipping partners can best meet their needs

All of this is delivered by the PerchPeek app and it’s inbuilt chat functionality.

What's the core objective for this role?

Ensure relocators using the PerchPeek app have a stress-free relocation experience and settle into a new home without a hitch. This can be achieved by consistently executing on the customer experience to the highest standards.

Requirements

Key Attributes & Skills to Demonstrate

Upholding and demonstrating the PerchPeek values is crucial to creating the customer experience and team culture that will lead you to succeed for your customers.

• Customer Obsessed: Since it’s our number one value, we wanted to reiterate it here. This is especially important in this role because it’s crucial that you have the customer’s needs at the heart of your thoughts and actions every day.
• Organised & Efficient: Prioritise your time and your relocators effectively so that you achieve balance in the day and address key matters.
• Communication: This should be eloquent, concise and tailored to the specific relocator. You should reflect your understanding of the customer in how you interact and communicate with them. You should always aim for proactivity, but in times of reactivity respond quickly.
• Relentlessly Focused on Delivery: Things move quickly at PerchPeek, but even faster for our relocators so you should relish challenges and demonstrate a strong natural instinct to drive things to completion.
• Detail Oriented: Keep an eye on the details of a move and work with relocators to understand their needs and feedback and then translate this into accurate recommendations.
• Adaptable: Display comfort in ambiguous situations and be confident in working through unknowns and difficult situations with your relocators and by leveraging your Customer Success Manager. Be resilient in instances of failure to learn and apply it to the next relocator.

• Bay Area, CA Specific Knowledge: You have recent experience living in the Bay Area and possess extensive city & neighborhood knowledge and so would feel comfortable guiding movers on the ins and outs of living in this unique place.
• Highly autonomous and confident at thriving in a 100% remote environment. (We know it's not for everybody so please consider carefully if it's right for you)

Benefits

What are the PerchPerks?

• Salary - between $30-35k based on experience and location.
• 20 days Annual Leave + Public Holidays - so that when you’re working you’re charged up and bringing your all
• Work From Anywhere - Perchpeek is a remote first company that allows employees to work wherever they feel comfortable.
• Recharge days - take a day off to recharge, no questions asked.
• External mental health support access - because we can’t always all be on our A game and that’s ok.
• Socials and an annual reTREAT - time spent turning colleagues into friends (corny but we don’t care)
• Perch Merch - company branded goodies, and of course free stuffed Perchies (parrots) and parrot themed games
• If there’s something else you need support on, we’re open to discussions too

“Be the Torchbearer of a Client-Centric culture, that leads to Excellent CX”

inDinero is growing. We are looking for client engagement leadership that gets the times are changing. That technology is transforming the industry. That the fastest growing trend for growth companies is to seek out a trusted partner for delivering their finance back office...like inDinero.

The Director of Client Experience will oversee the entire lifecycle and experience; including Client Success, Implementation, Onboarding, Renewal, and Services Specialty Marketing. This role will partner with key stakeholders in all departments to assess, create, and articulate the vision for the consistent delivery of a great end-to-end client experience across all stages, channels and touchpoints, throughout the client’s journey. Oversee the development and implementation of company-wide initiatives that improve client relations and brand loyalty. Communicate the importance of a Client-Centric business model, to improve financial performance and provide a competitive advantage, Shifting the emphasis from transactional to relational service models. The Director of Client Experience has to align the company culture towards the Success of the Client. Every department and every associate must understand the importance and significance to the company, and fully participate. Duties and responsibilities will grow and evolve, as initiatives and staffing for Client Experience and Client Success grow.

Job Description and Responsibilities:

• Identify, execute, and drive global service programs to improve client experience, reduce expenses and client churn
• Develop and manage KPI's that measure the success of CX, provide an Early Warning for potential problems, and align with the Corporate Goals/Strategies
• Create team goals to improve client experience and drive client advocacy
• Motivate team members to meet company goals and push for success
• Meet with top-level executives and department heads to discuss potential plans and initiatives to implement for Client Experience/Success
• Establish measurable criteria for success and focus on building organizational alignment
• Help to build a consistent and streamlined client experience across all departments
• Measure and track delivery ROI on identified CX initiatives
• Champion a continuous process improvement culture across the lifecycle
• Create a positive client association with the inDinero brand, to drive renewals, add-on services and reference ability
• Provide Training Oversight for CX/CS Team
• Provide analysis of NPS and Churn Report, identifying Root Cause and Building applicable Get-Well plans, when necessary
• Gather all relevant feedback, such as survey responses, emails and escalations from clients, to learn more about their experience with the company
• Deliver QBR’s to the Executive Team
• Work closely with sales account managers to help communicate the value of the services provided
• Develop comprehensive client segmentation and the corresponding personalized marketing and experience strategy to help drive loyalty and satisfaction
• Foresee market changes and shifting client expectations, making necessary changes to maintain alignment
• Identify problem CX areas within the company and work with them to find and implement solutions
• Oversee and grow NetSuite Implementation Practice

Requirements

• Minimum eight years of experience in client experience and client transformation related to improving client strategy, client profitability, client retention and cross sell programs
• Bachelors degree in business, finance, accounting or a related field
• Deep advisory experience in Client Experience using client needs/preferences/expectations to drive client strategy and business transformation
• Design thinking and/or journey mapping skills
• Perspective/proven projects where CX is used as a lens improve business outcomes in Finance as a Service
• Demonstrated ability to analyze critical business requirements, identify deficiencies and potential opportunities and develop innovative methodologies for enhancing competitiveness, revenue, cost optimization
• Experience leading a team of 10+ people
• Impeccable client services skills
• Knowledge of best practices in client service and retention
• Proficient with applicable software applications such as CRM, NPS Tracker
• Strong written and verbal communication

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Work From Home
• Wellness Resources

"

About Panorama:

Panoramians can choose to work fully remote anywhere within the Continental United States, in-person from our Boston/San Francisco offices, or a hybrid option.

About the Role:

Panorama Education is rapidly growing, and with that growth comes increasingly complex information and data requirements. As the first Information Technology team member on the West Coast, you will be responsible for supporting Panorama Education’s Technology Devices and Software, and you will also work with our outsourced IT partner. Reporting to the IT Manager, you will work closely to support technology for all staff.

We are a friendly, hard-working team that takes pride in helping our colleagues be as effective as possible. Our ideal candidate approaches their work with positive energy and a collaborative mindset. They will go above and beyond to make sure our team members feel supported in the office, virtually at home, and will jump in to help other Operations team members whenever needed. This person is proactive, works efficiently and effectively, is able to make decisions independently, and excels at improving processes and workflows. As one of the most visible team members in the company, you’ll develop meaningful partnerships with colleagues on all Panorama teams and be a valued team member of a mission-driven technology company at an exciting time in its history. 

This role will provide West Coast support - 9 am-6 pm PST.

Key Responsibilities:

* Work closely in a small team to support all team members with their technology issues remotely

What We’re Looking For:

* Bachelor’s degree in Computer Science or related technology field, or equivalent work experience

Bonus Points:

* Experience in a high-growth tech company or edtech

#BI-Remote

Panorama excitedly hosts two in-person \"all team meetings\" a year. All Panoramians attend and travel/hotels are provided. (Paused due to Covid)

Panorama Education is dedicated to building a erse and inclusive company because we serve students, educators and families from tremendously erse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that ersity. In addition, we have found (and we believe the research) that erse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer. Panorama also has a policy on maintaining a drug-free workplace.

#LI-Remote

",

Title: Client Services Specialist – Third Shift

Location: Remote – United States

Description

As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.

You will also be responsible for (but not limited to) the following:

• Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.
• Research and train clients on all products offered.
• Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels.
• Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues.
• Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
• Proactively advise management of impending problems or obstacles to meeting service standards.

Qualifications

Candidates must possess excellent verbal/written, time management, ability to multitask, interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem solving skills/ability to negotiate through difficult situations.

• 3 Years of customer service and Call Center experience; banking experienced preferred
• Excellent phone communication and listening skills
• Ability to prioritize and manage daily workload
• Ability to multi-task and work independently in a fast-paced work environment
• Computer proficiency and acumen
• Self motivated attitude with a desire to succeed
• Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail)

Education

• High School (GED Equivalent), Bachelor’s Degree preferred.

Hours and Schedule

• 30 Hours, 12:30am 6:30am (including Holidays), Sunday & Monday off

*This role is not available in CO

LearnWorlds is on a mission to educate. Our all-in-one platform empowers online trainers, educators and enterprises to create unique, interactive, and social learning experiences. A fully customizable, white-label solution to train employees and associates, educate customers or sell online courses to a wide audience.

We enable our users to create whole e-learning websites, author online courses, and provides the tools to market & sell them both as B2B and B2C products. We have done this through the creation of a cloud based e-learning platform that can be tailored to the users specific needs. Much more than just selling online courses, we have created everything required for a holistic and complete online learning experience.

Today, LearnWorlds has c.5,000 customers in more than 120 countries with 40% of them coming from the US. Our headquarters are in Limassol, Cyprus, and we have offices in Chania, Greece, however over 90% of the 120-member team is fully remote. With the latest funding, the company plans to double the number of its current employees and reach 170 full-time employees in 2022 by hiring more international talent beyond Greece whilst opening an office in Athens.

Reflective of growing activity in the ed-tech sector, LearnWorlds has recently secured a $32m investment from Insight Partners, a world-class VC firm, with a view to boost customer success, accelerate the marketing function and build out the customer base, with a focus on SMBs.

We are looking for a technically savvy Customer Success Specialist who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

• Develop and manage client portfolios
• Drive adoption and make sure customers use LearnWorlds to its full extent
• Focus on customer loyalty and build close long-term client relationships
• Sustain business growth and profitability by maximizing value
• Hold product demonstrations for customers
• Improve customer onboarding processes
• Mediate between clients and LearnWorlds
• Handle and resolve customer requests and complaints
• Minimize customer churn
• Be part of product design and product development discussions with your input

Requirements

• At least 2+ years of experience in Customer Support, Customer Success or Sales
• Experience in SaaS would make a huge difference
• BS or BA degree in Marketing, Communications or other related fields
• Highly organized and able to multi-task with strong time management skills
• Self-driven and proactive nature
• Excellent English communication and interpersonal skills
• Tech-savviness and ability to learn new software
• Knowledge of customer success processes
• Basic understanding of digital marketing principles will be a plus
• Passion for service, positive attitude and a team player
• Calm and fast problem-solver

Benefits

• Competitive salary and a bonus scheme
• Private life and health insurance plan for you and you family
• Fully remote work if you prefer to work from home
• Work in one of the top five e-learning courses platform with customers in more than 100 countries
• An opportunity to grow alongside us and shape the look and feel of tomorrow's e-learning
• An entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential
• Continuous training and mentoring opportunities. Access to books, resources, training, and conferences
• Culture committed to work-life balance and flexible hours
• Annual company retreats (see the video of our latest retreat)

South Africa's market leader in Web Hosting is looking for iniduals passionate about service, to consult customers on matters related to their hosting accounts and billing, who possess exceptional verbal and written communication skills and who are accurate, efficient administrators with a technical aptitude.

The environment is fast-paced and dynamic and offers a rewarding career to someone who derives fulfilment out of seeing each customer’s query (relating to domain names, ordering, customer account and billing administration) satisfactorily resolved by telephone or email.

You will work as part of a self-organising team that value collaboration, teamwork and autonomy. There are no daily volume targets- only clearly defined quality standards.

Our organisational structure is flat and provides ample opportunity for career growth. The team value mastery of their role which is underpinned by an established mentoring and coaching culture. A thorough onboarding and structured training programme are followed to introduce Consultants to the organisation and the role. They are well supported by a team of software developers who empower both them and customers alike with the tools to get the job done.

Want to learn more about xneelo? Visit our website and see why analysts, Frost & Sullivan recognised xneelo with the 2014 South African Market Leader award. At xneelo we are passionate about delivering exceptional service across the value-chain; evidence of this can be seen in this industry comparison of service levels on Hello Peter.

Our head office is in Durbanville, Cape Town - however, this role is remote, so location is not a concern here. Working remotely is available for applicants outside Cape Town and surrounding areas. We may request that you travel to our head office in Durbanville with prior arrangements.

Qualifications and Experience:

• A matric pass or equivalent is essential.
• Minimum of two years experience in a customer-service/ customer-support environment.
• Relevant tertiary qualification an advantage.
• Previous experience with remote working is beneficial.

How We Work

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team in Latam timezone (UTC-3). The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.

Key responsibilities

• Effectively handles inquiries and requests from corporate and professional traders

• Continuously upgrade skill sets

• Lead by example to demonstrate full ownership of outstanding customer service

• Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives

• Cross-team interactions

• You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.

• Experience and a deep interest in working with Finance, Mathematics or Statistics

• Good understanding of trading and derivatives markets

• Strong analytical ability

• Experience in customer relations, ability to handle requests and inquiries is essential

• Excellent communication skills in English, other languages are a plus

• Passionate about cryptocurrency and blockchain world

• Detail-oriented

• Security and privacy focus

• Familiar with Office Suites (especially Excel)

• Living in the requested Timezone

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, AST (UTC -4), NST (UTC -3:30)

Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!

Our client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication and technical skills who can provide enterprise level technical support to our customers via our live chat support system.

Support at Kinsta is not an afterthought; it is part of the Kinsta DNA and culture to provide world-class support to our customers.

**

• Take ownership of issues reported by customers and see problems through to resolution.
• Research, troubleshoot, and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Crave knowledge and continue to hone and improve your own technical and non-technical skills.

This role's shift need is Monday to Friday, 2pm-10pm UTC (our team uses UTC for scheduling).

**

• The ideal Kinsta Support Engineer is technically knowledgeable, upbeat, professional, curious, and self-motivated.
• Excellent support is one of the cornerstones of our business, and we have the best support team in the business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're extremely careful about adding new Support Engineers to our team.
• We hire Support Engineers with a variety of different backgrounds and expertise - some of us are Linux systems administrators, others have previously worked as WordPress developers, while others are technically-knowledgeable internet generalists who have mastered the art of customer service. The underlying shared background amongst us all is our passion for serving our customers.

**

• Completely fluent in English with excellent written communication skills.
• Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.
• A strong understanding of and experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).
• Familiar with WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI preferred.
• Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.

While a portion of our Support Team’s work certainly involves WordPress itself, our Scope of Support is centered around the LEMP stack as well as our hosting platform and environment. For this reason, system administration skills will take center stage during the majority of a Support Engineer’s daily activities.

**

• Completely fluent in a second language. Languages we're currently targeting include: Dutch, French, German, Italian, Japanese, Portuguese, and Spanish. If you are fluent in one of these languages or one not listed, please highlight this information when you apply!
• Prior experience working with customers over live chat in a technical role in a fast-paced environment - particularly experience providing live support for web hosting built on a LEMP stack

**

• This is a fully remote role. Our Support Engineers can work from anywhere with reliable broadband internet access and electrical infrastructure.
• This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate.
• We always use the latest version of everything: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!

• Are both customer- and team-obsessed

• Have a pulse on the latest trends in support technology and tools

• Aren’t afraid to act fast and break things

• Inspire, develop, and attract all-star players to their team

• Oversee all Support department teams and champion continuous feedback, performance management, skills development, and professional development including career pathing

• Develop KPIs and OKRs for Support with a special focus on client satisfaction, risk management, and service consistency

• Own Support’s tech stack design, internal tooling, policy development, and culture

• Work alongside your team as needed to manage the queue

• Leverage cross-functional relationships with Success, Product, Engineering, Marketing, and Leadership to report on sources of user friction and collaborate on mitigation strategies

• Take on escalations including serving as a member of the Content Moderation Team

• Hire and onboard exceptionally talented team members

• Develop a system for creating and maintaining knowledge base content

• Implement strategies for ticket deflection via automation and self-service opportunities

• Develop and maintain a robust QA program

• Create a methodology for determining proactive staffing levels

• 6+ years in a Support role at a SaaS or tech startup, 3+ years managing 7-10 direct reports

• Proven ability to retain and scale a team

• Proven experience setting, implementing, and exceeding OKR’s and KPI’s

• Experience with both chat and voice/screen-share support

• Experience managing both support Specialists and support Engineers

• Experience with how CRM systems work and managing Intercom

• Experience with Zapier and other SaaS integrations

About Us

Reify Health is paving the way to faster, predictable, and more accessible clinical trials. Through its business entities, StudyTeam and Care Access, the company provides best-in-class trial optimization software and transformative clinical trial infrastructure that delivers research directly to more healthcare providers, communities, and patients wherever they are. Through partnerships with top biopharma companies, thousands of research clinics worldwide, and leading healthcare & community organizations, Reify Health is helping bring new medicines to patients faster, one trial at a time.

As Reify Health’s Global Community Manager, you will serve a critical role building and growing an online community of Clinical Research professionals who are directly involved in running cutting-edge, impactful patient-facing clinical trials around the world.

You will work cross functionally with Growth, Marketing and Customer Success teams to create, maintain and grow a comprehensive, interactive community of clinical research coordinators (CRCs), site directors, and primary investigators (PIs).

For clinical research sites, patient recruitment, pre-screening, and enrollment are often the biggest blockers to conducting a trial–meaning that important therapies don’t make it to patients who need them. There are barely any resources available to sites to improve these key parts of the clinical trial workflow.

We want to fill that gap by building and facilitating a community for our clinical research site professionals. This is an exciting newly created position that will be reporting into the Director of Growth.

• Drive community growth
• Curate engaging content from subject matter experts throughout the organization and externally
• Partner with the content marketing team to plan new Site-facing content for the Reify Health Community
• Partner with the digital marketing team to attract new community members
• Plan and execute a variety of community initiatives for multiple regions, such as educational webinars, AMAs, and roundtable discussions within the community
• Partner with the Customer Success and Product teams to create and maintain a space within the community for users of Reify Health’s platform, StudyTeam for Sites, to connect with each other
• Oversee the tracking, measurement, and reporting of the Community program initiatives
• Provide community feedback to management and stakeholders

What You Bring to Reify Health:

• Bachelor's degree
• 5+ years of experience in marketing communications, community organizing/advocacy
• Proven experience facilitating and moderating community discussions
• Professional fluency in English and Spanish
• Preferred community forum experience in SaaS healthcare/healthtech 
• Demonstrated ability to make data-driven decisions with a creative approach
• Thrives equally while working independently or with other team members
• Ideal candidate is self-motivated, takes initiative, is highly organized, and possesses strong execution skills in a fast-paced environment

We value ersity and believe the unique contributions each of us brings drives our success. We do not discriminate on the basis of race, sex, religion, color, national origin, gender identity, age, marital status, veteran status, or disability status.

Note: Reify Health is unable to sponsor work visas at this time. If you are a non-U.S. resident applicant, please note that Reify works with a Professional Employer Organization.

For a detailed overview of Reify Health's privacy policy, please visit www.reifyhealth.com/privacy-policy.

— Working on moderation of pending websites;

— Working with clients requests (via email, Skype, Telegram, Whatsapp, phone);

— Working with CRMs;

— Working on transferring clients to/from Account managers;

— Working on optimization of ad campaigns and upsell of clients;

— Support existing clients;

— Helping with KnowledgeBase for Portuguese pages and letters translation.

— Advanced/Fluent in Portuguese;

— Intermediate/Upper-intermediate English;

Will be a plus:

— Experience in digital advertising, marketing, or similar field;

Alignable is looking for an entrepreneurial, customer-obsessed, and empathetic customer success associate to join our Member Success team.

Our Member Success department is responsible for leading strategic programs that provide best-in-class education & support for all of our members. They take insights from the member experience and shape our product, marketing, and engineering strategy every day.  

We believe that small businesses are stronger together and we're looking for a customer success associate who is passionate helping small businesses succeed.

A day in the life of a Member Success Associate

Work directly with our small business members to learn what makes them tick and the challenges they face and advocate for them across the organization — be the voice for small businesses!

• Drive user-centricity across the organization by collecting, categorizing, and distributing user feedback across the organization.
• Foster a welcoming community by building, managing, and enforcing community guidelines to protect our members from harmful & hurtful content.
• Support members through their journey to becoming successful on Alignable by answering their questions with the goal of helping increase retention and reduce churn.
• Produce written and video content with the goal of educating Alignable members on the value of the platform in a quick on-demand way.
• Use your marketing knowledge, communication skills, and creativity to help small businesses across North America get the most out of Alignable.
• Leverage data to analyze issues, patterns, and trends in member behavior and develop a game plan to solve through better education.
• Work cross-functionally with product, marketing, and engineering teams to help inform product and business strategy based on user behavior

About you, and the skills you’ll need:

• Affinity for small business and an entrepreneurial spirit
• Customer empathy is in your DNA.
• Strong written and verbal communication skills
• You love solving problems through rapid testing, failing fast, using data, and asking a lot of questions.
• You can easily adapt to fast pace and constantly changing environments
• You are an independent thinker constantly on the lookout for faster and better ways

Bonus Skills & Knowledge

• Experience working with small businesses and helping them succeed.
• Relevant work experience helping build businesses, startups, or projects from the ground up or working in marketing, business, finance, or operational roles, internships, or co-ops.
• Have used project management tools like Airtable, Notion, Zapier

What we offer

• Smart, supportive co-workers
• Competitive compensation
• Equity
• Health, dental, and vision insurance
• Unlimited vacations
• 401k

Alignable is a social referral network built exclusively for small business owners. Small businesses are the heartbeat of our communities -- they are the creators, the risk-takers, and the problem-solvers, each with a unique story. Our mission is to help them be successful. Today, over seven million+ small business owners feel at home on Alignable. They connect, share best practices, give each other advice and work together to create referrals and new business. 

The Alignable team is comprised of small business owners, family and friends of small business owners, and entrepreneurs at heart. We celebrate our differences in experiences, viewpoints, and identities and comfortably show up as our most authentic selves because we know it leads to better outcomes. 

We are led by startup veterans from Invisalign, Constant Contact, PayPal, Amazon, Vistaprint, and Wayfair. We know how to turn promising ideas into enduring businesses that transform the digital landscape. A remote-first company, Alignable launched in 2014 and is venture-backed by Mayfield fund, Recruit Strategic Partners, Saturn Partners, NextView Ventures, Lead Edge Capital, and KIC ventures.

A key challenge for Internet businesses today is the changing landscape of sales tax. In the last few years, SaaS businesses have gone from not having to worry about sales tax to needing to monitor their exposure, calculate local sales tax rates, and file returns in over 20 US states and many countries beyond the US. 

Anrok plugs into our customers’ billing and payment systems and automates sales tax compliance. We’re backed by Sequoia Capital and Index Ventures, and have assembled a world-class team with employees in San Francisco, Seattle, Denver, Houston, and across the country.

We’re looking for a Product Support Specialist who cares about communicating with customers and helping to simplify complex problems.  In this role, you will become an expert in our product functionality and collaborate with various teams to provide the best possible journey for our end users.

In this role, you will:

• Ensure the success of every customer on their path to sales tax compliance, through clear and consistent communication

• Be the front lines of our Support team, triaging inbound emails and prioritizing responses based on priority and urgency

• Partner with our Sales and Tax teams to support customers throughout their onboarding journey and resolve any roadblocks that might arise

• Ensure that customers who contact us are given timely and detailed responses, and meet with them via video calls as needed 

• Work closely with Anrok’s Product and Engineering teams to build and maintain expertise in our product, as well as to surface areas of friction as potential improvements

• Contribute to our Help Center documentation, product guides, and other internal resources relating to Anrok product features

• Develop new operational processes and tracking mechanisms to scale support for customers as our team continues to grow

• Help support and execute on strategic projects related to improving efficiency and enabling our customers to self-serve

What excites us:

• You have 1 to 3 years of experience in SaaS and/or startups, including communicating directly with customers and external parties.

• You embrace complex problems and expanding your own understanding of new industries and products.

• You enjoy designing new processes and influencing product decisions, especially when the process is collaborative.

• You have an entrepreneurial attitude and passion to build a business from the ground up.

• Strong written and verbal communication skills, and ability to stay organized, are a must.

What we offer:

• The equity upside of an early-stage startup with the product-market fit of a later-stage company.

• Work where you want: the Anrok SF office or wherever you call home.

• Medical, dental, and vision insurance covered 100%.

• One Medical membership covered, flexible sick benefits and more.

• Company-wide holidays over the winter break.

• Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.

• Bi-annual team offsites and optional quarterly gatherings at the SF HQ office.

• All the latest gadgets you need to thrive at work.

Customer Support Executive – 100% Remote

Remote

Customer Success

Job description

About you

We’re looking for someone who is passionate about delivering the best customer service & keeping our platform fraud free.

Chances are, you are well known where you currently work as being the person that their customers love, and that loves their customers. You’re likely working in a support role for some form of an online platform, either currently remotely or with a desire to work remotely and with flexibility.

You will have guided customers through an entire customer service and support journey. That means you will have had the conversations needed to support someone through everything from being interested in a platform, to joining it, and to troubleshooting any difficulties they have, helping them make the most of our service.

You will also be a seasoned champion of listening to customer feedback and turning users who may have had a negative experience into happy and loyal returning customers.

Does helping customers of a loyal, passionate online community sound like a good day at the ‘office’ to you? Do you want to work remotely and flexibly forever (not just because you have to now)? Do you want to join one of the internet’s largest, most passionate communities around classic cars?

About the role

Our Car & Classic support team operate 363 days a year, ensuring all of our users and customers receive excellent service regardless of why they are using our site. Our customer support team manually verify many elements of information found on our platform, whilst acting as representatives of the business to over 5 million visitors we receive each month.

You will:

• Authorise classified adverts ensuring they are legitimate and not fraudulent
• Create accounts for our trade customers, and help build and maintain relationships with them
• Deal with customer enquiries, to help them administer their classified adverts and associated accounts
• Deal with customer complaints and cases of fraud
• Handle a large volume of general enquiries from customers
• Liaising with other teams in regards to the escalation of customer enquiries and technical issues
• Provide the best customer support by talking directly and honestly with our users both inbound and outbound via several channels
• Help to further develop & improve the admin system & our processes
• Any other tasks commensurate with the role
• Ensure customer success!

About us www.carandclassic.com

Car & Classic is one of the largest automotive marketplaces in the world. We’re lucky to have thousands of user-generated listings submitted monthly with content gems from James Bond’s Aston DB5 to Elvis Presley’s Cadillac. The site is old, launched in 2005 but under new, VC-backed ownership since 2018 and on an exciting triple-digit growth journey to bring classic vehicle transactions online.

Our culture is incredibly important to us. We’re lucky enough to have built the team from scratch with a focus on enjoying the day-to-day, ersity, inclusion and high performance. Despite being an entirely distributed business we build strong connections as colleagues and have created a fun and high performing culture.

Whilst the team is only 95 people now we expect to double over the next 12-months. We’re looking for a Customer Support Executive that has good, relevant experience and wants to make their mark in a rapid growth business where they can make a real difference, whilst enjoying the environment and culture.

Finally, you don’t have to love cars to work here (and lots of our team don’t) but for those who do this is an incredible opportunity to combine your passion and professional lives – we look forward to hearing from you.

What do you get (remuneration & benefits)?

• Salary: £21,000
• Stock options
• All the equipment you need to get the job done
• Flexible working – work where and when you want in order to get the job done
• Access to free counselling, therapy and mental health support via Spill
• Professional development allowance
• Company paid team retreats
• Income Protection
• Life Cover
• Smart Health
• Generous parental leave
• 33 days holiday (including bank holidays) & any period of closure over Christmas also paid
• Ability to make your mark on a fast-growing start-up

Job requirements

The skills, attributes and experience you must have:

• Experience in Customer Support and supporting customers in an online environment
• Due to the nature of our business, flexibility to working hours is a must. Weekends and bank holiday working will be required on a shift pattern.
• Ideally knowledge of Content Management Systems, Zendesk and bespoke admin systems
• Excellent verbal and written English and high-level communication skills.
• Experience in making unannounced calls to influence and guide people through a process.
• Experience working in a dynamic and ever-changing environment.
• Expert organisational skills.
• The ability to think, work and be comfortable with adapting to customer needs in a changing environment. Taking the initiative is vital!
• Excited about delivering great service to loyal users of one of the world’s largest Classic Car platforms.
• Able to handle a varied and ever-changing workload! Multi-tasking is really important!
• An eye for detail and a passion for excellence – strong personal motivation to go above and beyond what is asked of you.

Skills, attributes and experience it would be nice for you to have:

• Being able to speak another language (French, Italian or German) would be a real winner!
• A passion for classic cars and vehicles

Our application process

We want to make sure we hire the best available talent! We had a fantastic 2021 with all of our hires hitting the ground running. We are excited to do the same in 2022.

Every role is crucial to us at this stage of our growth. We are improving and evolving our recruitment and application process on a monthly basis to ensure against any bias which is an ongoing issue in the recruitment function for companies of all sizes.

To help achieve this we have refined our application form that you will find when you click ‘Apply for this job’. The answers to the questions are the difference between your application being progressed or not so please do give them your time and effort when answering. The first thing our Talent Partner will review is these questions (we may not even need to review your CV depending on your answers).

Good luck with your application and thank you in advance for your interest in joining us at Car & Classic.

Remote

Customer Success

WHO WE ARE:

Our customers and vendor clients are at the heart of everything we do.  TNG strives to simplify the complex, deliver quality with accuracy and move business forward, for our partners and our people, in ever smarter and more sustainable ways. Learn more about us at https://www.tng.com/

TNG is proud to be a part of the Jim Pattison Group of companies. The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export and financial industries and is the second-largest private company in Canada.

OUR OPPORTUNITY

TNG is currently seeking a full time Customer Service Representative (Bilingual) to join our team. This position will be fully remote, and there is no requirement to be in our Ontario office. 

If you are bilingual (English/French), have strong administrative, customer service and organizational skills, the ability to prioritize and can work effectively from home as part of our remote part team, this could be the position for you! 

The primary responsibility of this position is to maintain, and further develop relations with our accounts across Canada with a special focus on our Francophone clients via telephone and e-mail.

Reporting to the National Customer Service and Inside Sales Manager, main functions include:

• Receive and process incoming orders for product
• Liaison between our customers, TNG Group Personnel, Merchandisers and Distribution centers
• Act as a resource to our Sales Team in regards to account information and distribution details
• Report delivery issues and ensure customers are advised of resolutions
• Opening and closing Customer accounts, collecting all relevant information for Sales Manager
• Maintain Inside Sales call cycle
• Report all activities in CRM
• Online Return Support

WHAT YOU BRING:

• Minimum of 1 year similar experience within a busy customer service environment
• Excellent English and French communication skills - verbal, reading and writing
• Good general computer skills including Word and Excel and e-mail with accurate data entry
• Experience working successfully independently and as part of a team in a fast paced environment
• Excellent listener, displays patience with customers
• Maintains a high standard of professionalism
• Very good organizational skills and ability to work under pressure meeting deadlines
• Ability to prioritize, multi task and make sound decisions
• Strong ability to adapt to change

BENEFITS OF BEING ON THIS TEAM:

• Competitive compensation packages
• Fully remote work & support to assist with making your training as effective as possible
• Training and development opportunities
• Being a part of the larger Jim Pattison Group with over 100 years of vibrant history
• A culture you do not want to miss out on!

Applying:

TNG welcomes your interest in the above opportunity. Interested applicants are encouraged to apply with cover letter and resume. While we thank all those who apply, only successful candidates will be contacted.

ADHD can be challenging, but that doesn’t mean accessing support should be hard or expensive. Our mission? Empower every person with ADHD to reach their full potential. We use technology to provide comprehensive tailor-made programs designed by leading doctors & coaches. Since launching in April 2021, we have helped thousands of people manage their ADHD (as well as being the #1 ADHD app) and we’re just getting started. At Inflow, we host a variety of virtual coworking sessions for our members to help them be productive.

As a community guide, you will facilitate coworking sessions with Inflow members in a way that makes them feel welcome, understood, and supported. You will help members set goals, provide them with support and encouragement, help unblock them, as well as answer any questions they may have. You need to also have a good understanding of common ADHD struggles.

• "I thought I was beyond help and that there just weren’t any ADHD-specific strategies out there. This app has already given me so much hope that I have lost over the years.”
• “This app is amazing and I’ve recommended it to everyone in my life who has ADHD or other mental health issues that they cope with.”

• You are kind, empathetic, and personable
• You have exceptional verbal communication skills
• You have a flexible schedule and are available to host events 9 am-6 pm EST at least 2 days a week
• Bonus:
  • You have previous experience in public speaking, hosting, or facilitating events or workshops
  • Good understanding of ADHD

If you grew up on the Internet like us, you know mental health is more important than ever. But many people face obstacles when seeking traditional mental health care, like finding the right support or having the right insurance.

At Healthy Gamer, we think modern mental health care should be inclusive and affordable. Our coaching service has helped over 8000 people across 65 countries since it launched in November 2019. Our movement is gaining traction, putting us in the top 0.1% of Twitch streamers and top 1% of YouTube channels. And we're working on even more resources to help people find a way forward when they need it.

We've made an impact in the gaming community, but that's not where our mission ends. We want to change how people think about and deal with mental health, and we're looking for passionate people to help us get there.

What You'll Do

The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.

• Interact with customers via telephone, email, and online chat to provide support and information on an assigned product or service.
• Ensure that appropriate actions are taken to answer customer inquiries and resolve customers problems and concerns.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Work closely with Customer Service Manager to ensure customer satisfaction is maintained.
• Draft/maintain customer service standards to ensure smooth, consistent customer service operations.
• Performs other related duties as assigned.

Who you are

• Excellent verbal and written communication.
• Excellent interpersonal and customer service skills.
• Service-oriented and ability to work with customer grievances.
• Proficient computer skills with the ability to learn new software.
• Active listener and maintains attention to details.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Strong cross-functional collaboration and organizational skills
• Knowledge and experience using Google Suite, especially Google Sheets
• Thrives in a fast-paced, autonomous environment
• Able to stay on top of workload while working in an organized, remote environment
• Personal interest in mental health a plus

Schedule

• Part-time position (up to 30 hours); Must be available to work on weekends
• Have flexibility to adjust from part-time to full-time in the future if needed.
• Weekends (Saturday/Sunday) are flexible - 4 hours of work each weekend is expected on a schedule of your choosing; weekdays M-W are approx. 5 hours a day (~3-8 pm CST)

Be sure to include in your cover letter a few words about why Healthy Gamer is interesting to you!

[As of June 2020, Quora has become a "remote-first" company. This position can be performed remotely from Israel, regardless of any location that might be specified above.]

The vast majority of human knowledge is still not on the internet. Most of it is trapped in the form of experience in people's heads, or buried in books and papers that only experts can access. More than a billion people use the internet, yet only a tiny fraction contribute their knowledge to it. We want to democratize access to knowledge of all kinds — from politics to painting, cooking to coding, etymology to experiences — so if someone out there knows something, anyone else can learn it. Our mission is to share and grow the world's knowledge, and we're building a world-class team to help us achieve this mission.

The International Community Development team at Quora is responsible for helping Quora’s best contributors achieve their goals on Quora. We provide support, guidance, assistance with content curation, user engagement, and product research, and help the product team understand community feedback and sentiment.

Quora is looking for a contractor (40 hours/week) to manage the writer community and ensure the quality of operations of Quora in Hebrew. As part of the team working on Internationalization, you will play a dynamic role in helping active contributors, and influential figures find success, enhance the end-user experience, deliver reliable, consistent, and accurate support at scale on Quora in Hebrew. Your day-to-day work will include different tasks in regards of community management and building (conversion, engagement, retention efforts). You will need to be comfortable with problem-solving and strategizing to meet the ever-evolving business needs. You will partner with cross-functional teams to provide feedback from users to product teams and take back information to help inform and guide users seeking support. You will review content, users, and Spaces and proactively raise issues to the team and support the development of systems that maintain quality at scale. You're a native speaker, curious, driven, and excited to make a significant impact in helping achieve the company's mission.

• Help attract, encourage, build, and manage Quora's Hebrew writer community.
• Manage, communicate with, and educate the key users.
• Provide direct support to our users and serve as a go-to person for our external and internal stakeholders.
• Develop and execute marketing strategies targeted towards recruiting valuable contributors to Quora.
• Pursue growth-related partnerships and opportunities for Quora.
• Manage our recognition programs for power users and top contributors.
• Manage our social media channels and increase our following and awareness so that we can impact more people.
• Work closely with Product and Engineering teams to better understand Quora's Hebrew user needs.

• Bachelors Degree
• Experience growing and managing online communities
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs
• Mastery of the Hebrew language; ability to write prolifically in grammatically correct Hebrew
• Fluency in English
• Proficient in Google Sheets and/or Excel; able to interpret dashes to draw patterns from data
• Data-driven and goal-orientated approach
• Ability to manage multiple competing priorities in a fast-paced, constantly changing environment
• Experience working with technical teams at product-centric companies

• Passion for being part of an active writing community
• Familiar with UGC and internet culture
• Proven ability to work independently with enthusiasm, energy, and drive
• Experience with ticket management systems and content management systems
• Thoughtful usage of Quora and passion for our mission

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Consumer Privacy Act (CCPA) disclosure

#li-dni

SPUD.ca is looking for a Community Care Representative to join our growing team! 

Community Care Representatives are the front line of SPUD.ca and are the main point of contact for our customers. Being an online business, most of our customer communication comes through phone calls, emails and website comments. In a nutshell, you’re a part of the team that makes our customers happy after communicating with SPUD!

SPUD.ca is an online grocery delivery business in Western Canada, and a subsidiary of Freshlocal Solutions (TSX: LOCL); a Vancouver-based leader in end-to-end grocery e-commerce solutions. We have developed deep expertise across the farm-to-fork value chain, both digitally and physically. We are a passionate team who believe that food touches every aspect of our lives, so we are advocates for sustainable farming practices, sourcing locally, treating animals humanely, and reducing food waste. As a Certified B Corporation since 2013, we are committed to socially responsible business practices. 

We are hiring for the following schedules (all times listed are in Pacific Standard Time):

Fulltime

Sunday 10am - 6:30pm + Monday to Thursday - 12:30pm - 9pm

Sunday 10am - 6:30pm + Monday to Thursday - 8am to 4:30pm

Part Time

Monday to Friday 4pm - 9pm

Responsibilities: 

• Provide an amazing level of care in every customer interaction, going above and beyond SPUD’s 100% Satisfaction Guarantee.

• Answer customer phone calls and emails about a variety of different topics, including technical issues, account requests and product information. You will be the person a customer contacts if any question or query pops into their head!

• Communicate feedback to the various teams concerning what our customers are saying and how we can improve our service. We want our customers to be deliriously happy with SPUD!

• Check daily reports and ensure that any issues are dealt with for the upcoming day, including address and payment information, product shorts or substitutions, etc., and ensuring every box of food going out is 100% perfect.

• Participate in daily huddles company-wide, to be able to identify system issues and celebrate successes.

• Additional duties as required.

• Ability to work remotely from anywhere in Canada!

• A Windows 10 or above computer is required.

• Experience providing frequent customer service via phone/email is required.

• Ability to maintain a high level of service awareness, to make sure customers remember us positively.

• Excellent writing skills with correct punctuation, spelling and grammar.

• A positive attitude and enthusiastic demeanor.

• The ability to communicate effectively with customers, colleagues, cross-functional teams, producers and farmers.

• Intermediate working knowledge of Microsoft Office.

• Typing speed of minimum 45 wpm.

• Alignment with our core values.

• Experience in the Natural Food industry is an advantage.

• Willingness to work flexible hours and work as a team to complete other tasks, as required.

• Awareness of urgency and prioritizing.

What's in it for you?

• Join now and receive an initial $250.00 of SPUD credit, and another $250.00 of SPUD credit after six months of employment ($500.00 total)
• 20% discount on SPUD.CA purchases
• Flexible health spending plan options and benefits available for all team members working more than 14 hours per week

SPUD's approach to inclusive hiring

Our team is committed to building relationships rooted in trust, integrity and respect. We believe in a growth mindset and support our team members' personal and professional growth in a safe work environment. We know from experience that great talent comes in many forms and we want to meet you at your best. Please let us know if we can provide unique accommodations that will enable your equal participation!

Our Values

Our values are more than just words to us. Our values drive our success and guide our growth:

• Create amazing customer experiences. We are passionate in our commitment to deliver for our customers.
• Lead with sustainability and consider our impact.
• Learn, grow and make time to celebrate wins together
• We welcome different perspectives. Diversity makes us stronger.
• Prioritize, work smart and deliver results for our stakeholders and each other.
• We are committed to our mission and that requires resilience, persistence and grit to persevere and succeed.

Present in MENA countries, OTO is a multi-language, All-in-one Shipping Management Software that helps Ecommerce Stores and Omnichannel brands to ship their e-commerce orders seamlessly with 100+ shipping companies locally and internationally. Our customers are looking for the best way to deal with shipping and OTO provides the easiest one. We are on the journey of building MENA's next global startup, but solving a global problem, which is shipping! How? Automation is one of our keywords (or OTOmation as we like to write it). Innovation and Automation together make shipping accessible to everyone.

OTO is always looking for high-energy, self-motivated, committed iniduals who are passionate about their work. We’re building a culture where amazing people (like you) can do their best work at OTO. We have a no door policy, which means we encourage openness, honesty and respect for other points of view. Our team members enjoy a challenging environment, and they take care of each other, but mostly we all love Pizza - you will know why later ;)

Looking for a company where you can be part of a quick learning team, shaping the future of global e-commerce? Welcome on board!

We are looking for a Head of Customer Success & Operations to join our company to be responsible for overseeing the team, designing policies & procedures, and implementing solutions that lead to the success of the department.

If you have excellent analytical, strategic, communication and problem-solving skills and are also committed to productivity and compliance, we would like to meet you.

Ultimately, a Head of Customer Success & Operations should be able to ensure our operations run smoothly and the team is productive.

Tasks

You will be responsible for:

• Lead and scale the Customer Success & Operations team, hire the best talents, create a strong team culture, conduct regular team meetings, ensure decisions, plans, and goals are shared and resolve issues in a timely manner.

• Report on operational performance and suggest improvements.

• Lead by example when necessary, by taking a hands-on approach with clients, demonstrating to your direct reports what best-in-class looks like in terms of operational effectiveness and client communication.

• Formulate business strategy with executive-level management.

• Optimise, manage and oversee all relevant execution processes, making the customer experience as smooth as possible, and at all times optimising for customer happiness.

• Design policies that align with the overall strategy.

• Own the company’s customer success platform. Ensuring it’s kept up to date and resources/playbooks are continuously improved.

• Define (and continuously refine) customer success best practices and processes across our teams alongside these duties you will take on the role of Customer Success Manager for our larger publishing clients, working closely with them to ensure they are maximising the value of our products.

• Implement efficient processes and standards.

• Plan, monitor, and analyse key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.

• Manage contracts and relations with customers and partners and other stakeholders.

• Evaluate risk and lead quality assurance efforts.

• Oversee expenses and budgeting to help the organisation optimise costs and benefits.

• Mentor and motivate teams to achieve productivity and engagement.

• Setting the strategy and prioritising Objectives and Key Results (OKRs) while leading the teams.

• Develop a customer-centric perspective across the organisation to represent the customer’s voice and influence internal stakeholders.

• Architecting the customer success organisation and solutions to leverage and grow in support of our revenue goals, including finding the correct balance of services and support for our customer categories.

• Working collaboratively with the sales teams to connect with executives at potential and current clients to identify goals.

Requirements

• Proven experience as Head of Customer Success & Operations, Operations Director, Customer Success Manager or similar leadership role.

• Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management.

• Customer experience, professional services, and customer support are all part of a solid strategic goal.

• Knowledge of data analytics and reporting.

• Outstanding communication, negotiation, and problem-solving skills.

• Excellent organisational and leadership ability.

• Experience working with customer success software and promoting value through customer experience.

• Exceptional ability to communicate and foster positive business relationships.

• Technical skills are required as they relate to the use of the product or service.

• Accountability and personal organisation are essential.

• Experience in managing a erse group and training each according to company standards.

• The ability to make data-driven decisions while also being willing to experiment and repeat.

• Ability to communicate with technical clients in their own language.

• The capacity to design services and support delivery methods that correspond with present client segments, create customer value, and scale to meet growth predictions.

• BSc/BA in Business, Computer Science or other relevant fields.

It will be considered a big plus if you:

• Have international experience.
• Have previously worked in fast-growing SaaS start-ups.

In OTO, we have adapted the Remote Working culture, where we work from home, favourite coffee shop, on the beach, or at an art museum! You can work from anywhere you like. We are result-driven, and you will be surrounded by aggressive achievers. Keep in mind, that we are not able to provide a Sponsorship Visa for this role; Therefore, It is essential that you apply for this position only if you have legal authorization to work in the country in which you are applying.

• No clocking in/out. We don’t believe in micromanaging and our working relationships are based on mutual trust, that’s why we don’t require our team to clock in and out of work. Of course, this trust relationship works both ways!
• Work alongside an ambitious and supportive team. We are growing fast and no two days look the same at OTO, but one thing never changes: your colleagues are always there to support you and to bounce off ideas!
• Growth and learning opportunities. We believe that in order to grow as a company, our team also needs to continue learning and developing.
• Stock options: we believe that everyone should feel like building his own company! That's why we offer stock options for all employees working at OTO.

Does this sound like you? then send your application to us today!

About Servy

Servy is the enterprise self-service platform for hospitality. Founded in 2014 and launched in 2015 as an airport digital commerce app called Grab, Servy has since expanded the platform and grown outside of airports to provide self-service solutions to hospitality companies of all sizes and venues including airports, rail stations and sports arenas.

Servy provides technology which aims to enhance the hospitality experience, not replace it. The solutions it offers include Order@, which allows traditional dining service to be seamlessly integrated with contactless ordering and payment through guests' own devices and without the need for an app. Servy Marketplace provides venues with the option to create their own marketplace with ordering from multiple outlets available within one simple interface. Self-service kiosks give partners the ability to create self-order and self-checkout guest experiences that suit their specific needs. With a presence in more than 60 airports across the U.S., Europe, the Middle East and Asia Pacific, the Grab app is now the largest omnichannel airport e-commerce platform.

Servy is a scale-up in growth mode made up of a small but experienced team that values respect for each other, its customers, and partners above all else. It is building a platform that transforms self-service hospitality and seeks teammates who share this bold vision.

Purpose of the Role

The Customer Success Manager role is a unique opportunity to drive the onboarding process of new partners and their stores. This critical role reports to the Director, Customer Success (Dallas-based) and directly correlates to growing our network.

This is an intense business side scaleup role, and this person will work with senior leadership in partner success, operations, and business development. This role will have direct responsibility for the growth of the Servy business in many markets.

This role will help oversee the launch of self-service technology across the Americas. While this is a Houston-based role, we will also consider remote candidates based and allowed to work anywhere in the United States.

Responsibilities

• Act as the project manager to help onboard new and existing hospitality partners and their restaurants
• Strong organizational and communication skills
• Experience in project management
• Data-driven decision-making mentality and sound business judgment through strong analytical thinking
• Ability to take initiative in a constantly changing work environment
• Scaleup (all-hands-on-deck) "I bust my ass because I love it" approach
• Love for travel and mobile e-commerce preferred

Background and Experience

• 3+ years' experience in project management for SaaS preferred
• General knowledge in e-commerce and software
• Must be able to professionally interact with customers at all levels
• Strong communication skills
• Must be a strong problem solver
• Excellent verbal and written communication skills
• Ability to take initiative in a constantly changing work environment
• Scaleup (all-hands-on-deck) "I bust my ass because I love it" approach

Benefits

• Competitive salary and meaningful equity
• Health, dental, and vision care subsidy with Blue Cross Blue Shield PPO and HSA options
• Unlimited vacation policy and paid holidays

If you got to this point, we hope you're feeling excited about the job description you've just read! Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Servy's mission to enhance hospitality with technology and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

About Rarible   Rarible is one of the largest decentralized, creator-centric NFT marketplaces for multimedia content, including but not limited to digital art, collectibles, music, videos, and more. Rarible offers a user-friendly, community-led experience for creators and collectors to come together, with over $270 million in trading volume in 2021.   Rarible has an extremely active community of followers, creators, curators and collectors who are actively shaping the future of our marketplace and the evolution of digital ownership in web 3.0. Join our motivated and rapidly growing global, decentralized and fully remote team to help build the #1 NFT marketplace of the future.   Rarible has a positive, erse, and supportive culture—we look for people who are curious, inventive, and work to learn and grow every day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. We’d love for you to join our growing team!

The Role

While mainly being an algorithm based product, Rarible implements several crucial mechanics led by our Customer Success team. Those include Technical Support, Creators and collectors veficiation, Report Based content post moderation. There is nothing more important than marketplace Trust as well as assurance that somebody’d hold your hand when something is unclear technically.

We’re looking for the person to lead our Customer Success team to go above and beyond to win the customers for the business. 

Ideal candidate for us is the experienced manager, comfortable to lead a team as well as jump hands-on for some technical issues and who’s truly passionate about care and can’t stand inefficiencies at how things are done.

Location:  US Locations Only; 100% Remote

Job Description

As a Breezy HR Customer Success Agent, you’ll use your enthusiasm and empathy to help us troubleshoot, understand, and delight our incredible customer base. With over 60,000 active users, we need your help to maintain and communicate in line with our sky-high standards and ambitious product plans.

We have a unique approach to customer service; giving you a script to follow and expecting robotic output just isn’t our style. You can feel free to use your own easygoing voice, and we’ll support you with all the resources you need to make sure our customers are well-informed, well-oiled recruiting and hiring machines.

What Am I Going to Do All Day?

This is a full time remote position and we’re looking for someone who can work 11am to 8pm EST.

• You know that the best way to answer customer questions is to start from a solid knowledge base, so you’ll get to know and navigate Breezy inside-out and top-to-bottom.
• Since you know it all (and you will!), you’ll be helping our customers achieve their goals inside Breezy the majority of the day. You’ll be walking them through processes and minor hiccups with patience and a sense of humor, but ..
• You know enough to know when you just don’t know. Then it’ll be your job to escalate issues further up our little chain of command, or reach out to other teammates for help. You’ll recognize when a customer might be a good fit for a demo, or might need some extra tech attention to get their problems solved.
• You’ll be tracking your support metrics and hitting (um, blowing past?) goals we set for our customer success team – these are numbers like response time and customer satisfaction (but you can handle that, right?).
• You’ll be on the front line, so we expect you to keep eyes out for trends in common issues, and help us develop training programs for future customers.

About You

• This isn’t your first rodeo – you should have some experience making customers happy as a primary job function.
• You’re enthusiastic and comfy around technology, the SaaS space, and/or recruiting and human resources (if you’ve got a soft spot for Trello and Intercom, that wouldn’t hurt!)
• You’re even-tempered (dare we say … breezy?), but not passive. We want you to see problems or projects and tackle them head on, but we need you to be kind and professional about it.

About Breezy HR

• Breezy is a web-based, end-to-end recruiting platform and applicant tracking system to help teams attract & hire great employees with less effort.
• Grrrrreat benefits.
• Inside, we’re a small, agile team chock-full of awesomeness and we’re growing fast.
• Working here is completely unlike anything you’ll find in Jacksonville or anywhere in the country… in a very good way. You’ll love it.

Location: US Locations Only

• Deliver service and support to customers answering chats, emails, and phone calls;

• Provide responses to inquiries, concerns, and requests about products and services;

• Determine issues by gathering customer information and by diagnosing symptoms;

• Troubleshoot technical and software issues involving internet connectivity, login problems, and more;

• Offer alternative solutions when appropriate with the objective of retaining customers' and clients' business;

• Follow-ups and scheduled callbacks to customers;

• Work to provide an incredible customer experience.

• You'll be working from 12 p.m. to 6 p.m.

• Excellent communication skills, both written and verbal, and ability to work with different audiences;

• Desire to ensure a great customer experience for every client;

• Strong analytical skills with logical reasoning;

• Ownership to act in each situation as responsible and to ensure the best service;

• Be thoughtful and attentive with everything that you are performing, showing great attention to detail;

• Capacity to keep learning new things while constantly improving what we are already good at;

• Attending college in technology-related fields;

• Fluent Portuguese;

• Intermediate English (talking, reading, and listening);

• SQL Basics is a plus.

• Programming languages;

• Customer experience excellence.

Leave Specialist

Remote, USA

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.

Ready to reach your highest potential? Let’s work together.

Secure and analyze information to approve, deny, manage, and track all complexities of certified and reported leaves, including federal and statutory Family Medical Leave Act (FMLA), state company specific and other leaves. Manage workflow and develop appropriate leave management strategies to ensure prompt and accurate decisions and communications to employers and employees. Provide responsive and caring service to all customers.

Investigate, secure and analyze information pertaining to employees’ eligibility status, medical condition, occupational or employer requirements, and statutory regulations to accurately determine eligibility for and entitlement to leaves. Identify file/fact discrepancies and outstanding issues and secure additional documentation as needed while administering or tracking leaves within prescribed timeframes and service expectations. Make and communicate eligibility and leave decisions, and report or manage ongoing leaves timely and accurately.

Provide accurate and appropriate leave information to employees, employers, sales offices and other interested parties; resolve issues through effective oral and written communication. Analyze, research and respond to questions and issues, involving the appropriate people within or outside the department or company.

Education & Experience: Diploma or GED required. 2 years of general office and customer service experience required. Leave, benefits or disability claim management experience preferred.

Knowledge & Skills: Ability to work in a team environment; Interact well with other team members and peers; Actively listen; Escalate issues when necessary; Provide customer centric solutions with exceptional customer service to both internal and external stakeholders; Build rapport with customers, and engage customers; Exercise independent judgment and make effective decisions; Defuse customer conflict; Handle situations with a high degree of professional maturity, sensitivity and confidentiality, which may require negotiation, adaptation of response or some research; Efficiently use software including but not limited to Microsoft Office Applications. Applies acquired job skills and working knowledge of company policies.

Working knowledge of: Federal and statutory Family Medical Leave Act (FMLA), statutory leaves and company specific leaves

#LI-Remote

Note: The Standard is required to provide a reasonable estimate of the pay rate for this role when hiring a Colorado resident. The salary for employees working in Colorado in this role is listed below. The Standard’s package also includes incentive plan participation and comprehensive benefits including medical, dental, vision, retirement, and paid time off.

• Please note, eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including inidual and organizational performance.

Hourly Pay Range:

13.37 – 22.74

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

Title: Customer Service Manager – Remote

Location: United States

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

There’s an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life’s best work.

At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone.

LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well – being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on – location services, patient – specific in – clinic appointments, telehealth assessments, or any combination based on customer need. LHI’s customizable solutions serve the erse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

In this role you will be responsible for the daily management of the Customer Service department operations and execution of Program(s) as may be assigned including performance management, quality, staffing and staff development. Assist Client Services Director in the development and implementation of short and long-term planning of goals, metrics, staff development/motivation and process efficiencies/improvement. Primary responsibility for the contracts assigned to ensure the department is meeting contract requirements while staying current with process additions/changes.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 12:00pm 9:00pm CST Time Zone. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Maintain contract expertise and oversight for compliance and standards of productivity for respective contract assignments. Serve as point of contact for contract meetings, development, and process improvements. Develop and implement operating policies, procedures and standards.
• Oversee the hiring process for all positions assigned including the requisition request, interview process, collaboration with Human Capital for candidate planning and staff budgeting.
• Actively manage projects and process improvement initiatives to ensure opportunities for continuous improvement and efficiency in the contact center.
• Manage the Quality process for assigned programs to ensure agents are consistently monitored and accurately scored and calls are calibrated regularly. Also ensure quality work checks are performed and the monitoring program is reviewed regularly for accuracy and adjustments as necessary. Direct the workflow for the administration of reporting and monitoring activity for compliance.
• Manage supervisory staff to ensure inidual employee performance in meeting goals and providing direction for performance improvement and coaching. Provide direction and guidance for staff development, motivation and career development.
• Manage Administrative staff to ensure that productivity and quality performance standards are met.
• Set goals and determine metrics for staff to meet productivity and quality standards and create incentive plans in collaboration with the Director.
• Work with training staff to ensure training needs meet and exceed performance expectations. Serve as operational subject matter expert (SME) for training planning as required.
• Perform a strategic role in new contract planning and implementation.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED ( or higher)
• 5+ years of supervisory or leadership experience in a customer service environment is required; 2 of the 5 must be in a call center environment
• Database experience in Excel (Intermediate)
• Excellent computer skills with Microsoft Applications; Microsoft Word (create and edit correspondence), Microsoft Excel (create and edit spreadsheets), Microsoft PowerPoint (ability to create and edit slides) and Microsoft Outlook (calendar, schedule meetings), which includes the ability to navigate and learn new and complex computer system applications.
• Working knowledge of Avaya Contact Center Manager, Aspect Workforce Management and Avaya Contact Recorder systems
• Ability to work full-time, Monday – Friday between 12:00pm – 9:00pm CST including the flexibility to work occasional overtime given the business need

Preferred Qualifications:

• Bachelor’s Degree (or higher) in Health Career and or related experience.
• MedNet proficiency
• National Career Readiness Certificate
• Prior military experience

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Excellent problem-solving skills, strong time management and organizational skills, ability to multi-task while working in a fast-paced environment and strong analytical skills
• Excellent written and verbal communication skills with exceptional attention to details
• Ability to communicate and coordinate effectively with staff and employees at all levels within the company
• Ability to recognize inidual strengths and weaknesses while adapting training needs to fit inidual requirements

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $64,800 – $116,000. The salary range for Connecticut / Nevada residents is $71,400 – $127,400. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Senior Customer Success Manager

UK, Remote

£55,000 - £80,000 + OTE

❤️ Values-driven culture - we're really proud of our culture. Check out our Employee Guide for more detail!

📚 Learning and Development - £1,000 learning budget each year + unlimited learning leave to drive your own development.

🤸🏽‍♂️ Flexible working hours - You have the choice to work in the way that brings out the best in you whether you're an early bird or night owl.

🏢 Distributed working - £500 WFH allowance and co-working options (no full time office vibes over here!).

💻 Technology - Your choice of Mac or Windows via Hofy.

📮 Surprises - Letterbox gifts.

🏖 25 Holiday Days + your local bank holidays — because we're global like that, thanks Omnipresent

🎂 1 Birthday day - unless you're the Queen and get 2! 👑

🏠 1 Life Event day - to recognise life's big moments like a wedding, graduation, moving house

🛌 2 Duvet days - to press the pause button and reset mentally, no questions asked

🙏🏼 Religious Celebrations Leave — time to celebrate what's important to you, regardless of your faith or where you are in the world

💜 Compassionate Leave — up to 5 days time off or more if you lose a loved one, regardless of who it is - whether you've miscarried or lost a pet, you don't need to tell us why

⛅ Seasonal Hours — 2 hour lunch breaks on Tues & Thurs in Winter ❄️, we finish at 2pm on Fridays in Summer ☀️

🧠 Mental Healthcare - Unlimited qualified therapy-based support through Oliva

🤕 Paid sick leave - Enhanced sick pay up to 40 days each rolling year

🤒 Income Protection - 75% of your salary covered for 3 years if you become ill long term

👩🏾‍⚕️ Healthcare Cash Plan - Level 5 cover with SimplyHealth, you get money back when you spend on health appointments e.g. physio, dental, optician + more

💰 Pension — Learnerbly matches 4% of your salary into your pension pot to help you save for the future

Our mission is to be the most inspiring learning platform for people and organisations around the world. We are a team of 60+ and over the last four years, we’ve built an online marketplace curated from 250+ of the best learning providers. So far, we’ve supported thousands of employees from fast growing tech scale-ups and progressive businesses like GoCardless, Curve, King and Freetrade to power their learning culture. We've only just started our journey to help unlock everyone's full potential.

Read more about us here, find out what we’re talking about on our blog or see how we empower companies to commit to a culture of learning during a shift to more remote based working!

• Our mission is to be the most inspiring learning platform for people and organisations around the world.
• Our vision is to create a world where everyone unlocks their full potential
• We believe everyone can make a difference.

At Learnerbly, we’re on a journey to redefine what it means to be Customer Success (CS) at Learnerbly- our mission is to deliver value to our customers and secure revenue for the business.

Our CS team prides itself on developing and maintaining ongoing relationships with our customers. As a team, we partner with some of the most forward-thinking and innovative companies in the world. 🌏

We’ve tripled our headcount in the last three years and as Learnerbly looks to scale, so are we. We’re building the foundations of something remarkable here and now we’re looking for an experienced Senior Customer Success manager to help take our team to new heights!

Reporting into Nayab Cheema, CS Lead, you’ll have the opportunity to shape the CS team, our process and CS strategy as we prepare for our next stage of growth! 🚀

Joining us at this early stage will give you the opportunity to work alongside and collaborate with other functions such as Product, Sales, Operations, Learning Curation and Partnerships.

• Creating the foundations to enable our CS team to scale effectively through optimising existing processes and developing new ones
• Manage our biggest enterprise accounts, working with teams across the business to ensure their success and reporting on their health to the Leadership Team and the wider business
• Work closely with our CS Lead on shaping and embedding our CS Strategy
• Leverage your experience to guide and support our CS team so they can learn and grow collectively.
• Proactively identifying and addressing systemic gaps in collaboration and communication, working cross-collaboratively to improve alignment.
• Facilitate deeper alignment across the commercial teams (Growth, Sales, CS and Partnerships) to ensure our priorities are always in sync with each other
• Solving complex business problems by finding creative and innovative solutions. You’ll translate ambiguous situations into clearly defined outcomes with documentation to support this.

• You have experience with working in Customer Success with a focus on enterprise account management
• You’re an expert on all things Customer Success, keeping up to date with latest industry news and trends
• You have experience in onboarding large enterprise accounts and managing complex project teams
• You’re a natural relationship builder and can manage multiple stakeholders and their expectations with ease
• You have proven experience of engaging and influencing C Level executives- think VP level and above!
• You’re a creative problem-solver, always thinking of out-of-the box solutions and digging deeper to understand the root cause of issues
• You use data to guide your decision making and tell the story of our clients both internally and externally
• You’re passionate about learning and development and all things workplace learning

• You have experience with managing accounts in the US

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. 

So, if this role excites you, don't let our role description hold you back, get applying!

1. 📞 Initial screening (30mins)
2. 💡 Capabilities Interview (1 hour)
3. 🎨 Task Interview (1 hour)
4. 💛 Values Interview (1 hour)

Support - If you have a medical condition or an inidual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as iniduals.

• Always Grow: We are curious and continuously take ourselves out of our comfort zone to spark new ways to develop ourselves, and each other. We humbly respond to feedback and proactively share advice with others to reveal new insights and accelerate growth. We proactively share what we learn and seek the contrary opinion in the room to ersify perspectives.
• Include Intentionally: We go the extra mile to include erse perspectives in everything we do, to create an environment where everyone can belong. We deliberately default to trust and embrace everyone, to create a safe space to share our thoughts and make mistakes to learn from. We bring our best authentic selves to the party, to live more fulfilling lives.
• Create Impact: We think big and bold, and use our resourcefulness to bring solutions to the table and achieve Learnerbly goals. We experiment and deliver fast, and take pride in the quality of our work to drive the best outcome for our user. We set boundaries and prioritise ruthlessly to protect our time, focus, and wellbeing, so we can perform sustainably.
• Win Together: We are accountable to ourselves and each other, we communicate clearly and simply to drive alignment and enable action. We make the time to support others and are able to ask for help when it's needed to move forward as a team. We celebrate each other's successes because when we win, we win together. And if we don't win, we learn together.

At Learnerbly, we're committed to cultivating an environment that promotes ersity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neuroersity, or otherwise. Inclusion isn't just an initiative at Learnerbly. We strive to embed it not just into our values but throughout our entire culture.

Customer Success Manager (East Coast) 

Our Customer Success team advises and guides a wide variety of merchants, ensuring they launch Fulfil successfully, adopt it widely and are continually driving business value from Fulfil. This is a highly cross-functional role; you'll work closely with Fulfil’s customers to uncover

their business needs and then coach them on the best ways to use Fulfil to solve them. Internally, you’ll work closely across Fulfil’s product, onboarding and support teams ensuring your coordinating to have the entire organization drive towards the customer's strategic outcomes. You will serve as the trusted point of contact for Fulfil’s portfolio of strategic accounts, starting at the point of sale and extending through onboarding, project success, renewals and expansion opportunities. Part project manager, consultant, product expert, and account manager, as a Customer Success leader you will be continually focused on helping our customers scale for growth by succeeding with Fulfil.

What You’ll Do:

● Be the face of Fulfil to our merchants, owning a set of accounts and corresponding renewals and upsells to grow the business

● Develop executive level presentations that distil complex ERP concepts into easy to digestible content that can be communicated across the enterprise through Quarterly or Semi-Annual Business Reviews

● Empathize with every aspect of the merchant experience, putting their needs first while appropriately setting expectations in all situations (i.e. seasonal planning, escalations, alpha/beta feature adoption etc)

● Guide and coach merchants along with Fulfil’s Customer Support team to ensure a delightful end-user experience

● Work closely with the onboarding team to ensure a seamless handoff for new merchants over to Customer Support + Customer Success that drives long term product utilization and positive NPS

● Project management across stakeholders (i.e. merchants, product, sales,onboarding and support etc) to own and ensure accuracy of customer-facing product management priorities and commitments

● Coach merchants to be product experts and train their teams on Fulfil bestpractices so they become increasingly self-sufficient

 ● Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty

● Product marketing and all related activities associated with a merchant (i.e. case studies, references, referrals, blog posts)

● Partner closely with Fulfil Customer Support, Product and Sales to translate business needs and product requirements into new solutions for customers

● Assist in onboarding critical stakeholders while developing scalable content and enablement material

● Analyze any available and relevant data to spot patterns and take action on customer usage and overall customer health

We’re Looking for Someone With:

● Relevant work experience in a customer-facing customer success, account management or sales organization.

● Experience working in an enterprise B2B SaaS sales (5-6 Figure Contracts)

● Interest in e-commerce and the ability to quickly understand the ERP landscape

● Energy and a wicked work ethic - Customer Success is a 24/7/365 operation

● Self-discipline, focus amongst the chaos, and the ability to persevere through the ups/downs

● You know how to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software

● Strong project management and cross-functional collaboration skills, you are a task-management expert!

● A proactive mindset capable of creating a long-term vision, with a monthly/weekly plan and shipping velocity in days

● A sense of adventure and an entrepreneurial spirit

● Consistent track record of highly professional customer service in a dynamic, start-up environment

● Salesforce experience is a nice to have

● Superior oral and written communication skills

● Genuine empathy for others and helping customers achieve their goals

● Strong interest in technology

Nice to Haves :

● Prior experience at a growth stage Internet/Software company

● Experience with e-commerce technologies like Shopify or Shopify Plus

● Experience with ERP technologies

● Direct or indirect leadership experience in managing a team

"

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

Overview

Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Regional Customer Support Manager for our North America enterprise business.

The role is responsible for achieving key performance indicators, mentoring, developing staff, and streamlining processes and procedures related to the successful operation of a erse technical support team in a global technical support environment. The candidate will also play a key role in the transformation of the overall customer experience for the products.

This is a full-time remote position. 

What You'll Do

* Lead a team of erse Technical Support Engineers and Product Support Experts supporting the Fivetran Enterprise Product and be responsible for driving day-to-day 24x7x365 support operations.

What You'll Bring

* A deep understanding and appreciation of the value of building the customer experience throughout the delivery process

Perks and Benefits

* 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

",

"

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

Overview

Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for an IT Help Desk Support  inidual to support our entire organization and be onsite in our new Oakland office. You’ll make sure employees have the hardware, access, and support they need. You’ll help ensure Fivetran remains a high-security company by participating in security initiatives, audits, and lifecycle management. This is a full-time position based out of our Oakland office.

Technologies: Okta, Google Workspace, Slack, JAMF, VMWare WorkspaceOne, Height, Slab, Crowdstrike

What You’ll Do

* Work with the global IT team on initiatives to serve the entire organization

What You'll Bring

* You are a people person! You will be working with all Fivetran employees - they need to feel comfortable reaching out to you with IT-related issues

Perks and Benefits

* 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!

#LI-LC1

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

",

"

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

At Fivetran, we want to enable our customers to make data backed decisions company wide by delivering ready to query data quickly and reliably into their cloud data warehouses. We work with companies from around the world to help them better understand their customers and products, and develop a truly data-driven culture.

To support our growth, our Customer Success team has a mission to retain, expand, and delight our customers. We’re looking for a bilingual Customer Success Manager within the Growth segment to join our team and own retention and expansion of LATAM customers. 

The key component of success for this role is to increase each customer's usage of Fivetran while maintaining customer happiness, referenceability, and retention. This role could be a great fit if you have experience in customer success, account management or sales for software. 

*As a Customer Success Manager at Fivetran, you will:**\* **

* Own net retention of your book of business by retaining and expanding customers in our Latin American Markets. 

What you bring to the table:

* Professional fluency in Spanish required. 

Perks and Benefits:

* 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

",

"

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

At Fivetran, we want to enable our customers to make data backed decisions company wide by delivering ready to query data quickly and reliably into their cloud data warehouses. We work with companies from around the world to help them better understand their customers and products, and develop a truly data-driven culture.

To support our growth, our Customer Success team has a mission to retain, expand, and delight our customers. We’re looking for a bilingual Customer Success Manager within the Growth segment to join our team and own retention and expansion of LATAM customers. 

The key component of success for this role is to increase each customer's usage of Fivetran while maintaining customer happiness, referenceability, and retention. This role could be a great fit if you have experience in customer success, account management or sales for software. 

*As a Customer Success Manager at Fivetran, you will:**\* **

* Own net retention of your book of business by retaining and expanding customers in our Latin American Markets. 

What you bring to the table:

* Professional fluency in Spanish required. 

Perks and Benefits:

* 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

",

"

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

At Fivetran, we want to enable our customers to make data backed decisions company wide by delivering ready to query data quickly and reliably into their cloud data warehouses. We work with companies from around the world to help them better understand their customers and products, and develop a truly data-driven culture.

To support our growth, our Customer Success team has a mission to retain, expand, and delight our customers. We’re looking for a Customer Success Manager within the Growth segment to join our team and own retention and expansion of customers. 

The key component of success for this role is to increase each customer's usage of Fivetran while maintaining customer happiness, referenceability, and retention. This role could be a great fit if you have experience in customer success, account management or sales for software. 

*As a Customer Success Manager at Fivetran, you will:**\* **

* Own net retention of your book of business by retaining and expanding customers. 

What you bring to the table:

* Experience in a SaaS quota-carrying sales or customer success role. Experience in analytics/data tools is a plus!

Perks and Benefits:

* 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

",

"

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

Job Description  

It’s an exciting time here at Fivetran. We have grown our revenue, customer base and teams very substantially over the past several years. We are rapidly growing our customer-facing teams and are searching for our next CSM Manager for the Commercial segment. 

We’re looking for a fantastic people leader to join our team and manage some of our fastest rising stars. This role could be a great fit if you have experience in customer success, account management or sales for enterprise software. This manager will be required to forecast, hire, coach, retain and grow CSMs and Customers. Our Commercial CSMs focus on onboarding, adoption, retention and net revenue growth. 

As a CSM Manager at Fivetran, you will:

* Maintain SFDC hygiene and forecast accurately on a monthly and quarterly basis

What you bring to the table: 

* Customer centricity; always executing with a customer centric mindset

Nice-to-haves (optional):

*  Experience with Looker, Catalyst and Slack

Perks and Benefits:

* 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

",

"

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

At Fivetran, we want to enable our customers to make data backed decisions company wide by delivering ready to query data quickly and reliably into their cloud data warehouses. We work with companies from around the world to help them better understand their customers and products, and develop a truly data-driven culture.

To support our growth, our Customer Success team has a mission to retain, expand, and delight our customers. We’re looking for a Customer Success Manager within the Commercial segment to join our team and own retention and expansion of customers. 

The key component of success for this role is to increase each customer's usage of Fivetran while maintaining customer happiness, referenceability, and retention. This role could be a great fit if you have experience in customer success, account management or sales for software.

*As a Commercial Customer Success Manager at Fivetran, you will:**\* **

* Own net retention of your book of business by retaining and expanding current customers. 

What you bring to the table:

* +3 years experience in a SaaS quota-carrying sales or customer success role. Experience in analytics/data tools is a plus!

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

",

Petal is hiring a remote Customer Success Lead. This is a full-time position that can be done remotely anywhere in the United States.

Petal - A simple, no-fee credit card.

Here at Hugging Face, we’re on a journey to advance and democratize Machine Learning for everyone. We create techniques that enable people to develop ML regardless of their background. We contribute to the development of technology informed not only by science but also by society and people. To this end, we have built open-source machine learning libraries, tools, and platforms that have been downloaded over 100 million times and powered tech production in thousands of companies. We have a thriving Open Source ecosystem and a community that has shared over 40K models, 4K datasets and 2K demos.

As a Community Builder, you will have a key role in driving the adoption of the Hugging Face Hub Open Source technologies and platform by scaling our community efforts and contributing to the OS ecosystem. You’ll collaborate closely with Open Source, Advocacy, Research, and Product teams.

You'll get to foster and scale healthy machine learning communities. You'll also get to help users contribute to the tools HF builds, organize community events, and interact with researchers, ML practitioners, and data scientists on a daily basis through GitHub, our forums, Discord, etc. As an experienced community builder, this is an excellent opportunity to bring your creative and unique ideas to life.

You'll love working here if you love technical communities and would enjoy amplifying your impact by engaging with the ecosystem. We're looking for candidates that understand technical communities, are ready to explore new adventures and have an experimentation and impact-driven mindset. If you want to contribute to taking one of the fastest-growing ML companies to the next level, then we can't wait to see your application!

If you're interested in joining us, but don't tick every box above, we still encourage you to apply! We're building a erse team whose skills, experiences, and backgrounds complement one another. We're happy to consider where you might be able to make the biggest impact.

We are actively working to build a culture that values ersity, equity, and inclusivity. We are intentionally building a workplace where you feel respected and supported—regardless of who you are or where you come from. We believe this is foundational to building a great company and community, as well as the future of machine learning more broadly. Hugging Face is an equal opportunity employer, and we do not discriminate based on race, ethnicity, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or ability status.

We value development. You will work with some of the smartest people in our industry. We are an organization that has a bias for impact and is always challenging ourselves to grow continuously. We provide all employees with reimbursement for relevant conferences, training, and education.

We care about your well-being. We offer flexible working hours and remote options. We offer health, dental, and vision benefits for employees and their dependents. We also offer 12 weeks of parental leave (20 for birthing mothers) and unlimited paid time off.

We support our employees wherever they are. While we have office spaces in NYC and Paris, we're very distributed, and all remote employees have the opportunity to visit our offices. If needed, we'll also outfit your workstation to ensure you succeed.

We want our teammates to be shareholders. All employees have company equity as part of their compensation package. If we succeed in becoming a category-defining platform in machine learning and artificial intelligence, everyone enjoys the upside.

Title: Senior Customer Advocate, Tier 1 Support

Location: Remote

InVision’s Customer Support team is in search of an experienced Senior Customer Advocate, Tier 1 Support Representative to provide enterprise-level, front line support to customers.

InVision is the visual collaboration platform powering the world’s best companies. The heart of InVision is Freehand, our online digital whiteboard. We built Freehand to transform the way people work together. Transformation is a bold term, but we stand by it. So do our users from Amazon, Anthem, and American Express. And that’s just the A’s. We are trusted by 100% of the Fortune 100 because we understand that collaboration is about more than just seeing each other – it’s about fueling each other. More than 7 million people across global enterprises and small teams come to us when they are looking to transform the way they work together. InVision’s platform, education, and community enable businesses to work across distances and disciplines to unlock the expertise of every team member and deliver powerful business results.

InVision is a globally distributed, 100% remote organization. Our internal culture is made up of erse, collaborative connections across more than 25 countries forming a community where everyone belongs, thrives, and grows.

We’re on a mission to transform the way people work together by helping them collaborate better. On anything. From anywhere.

We are shaping the future of work.

Come join us.

About the Team:

This role is part of the Customer Support team which helps prospects and customers understand and get the most value out of our products. Customer Support Advocates are the face of InVision on our global support team and are responsible for helping ensure customers have an ideal customer experience by helping answer questions, tracking feature requests, troubleshooting basic technical issues, and escalating unresolved issues to cross functional partners in Support Engineering, Marketing, Sales, Success, and other departments at InVision. A Customer Support Advocate’s goal is to make the customer experience as smooth as possible by helping whenever a customer runs into a bump in the road.

What you’ll do:

• Troubleshoot qualified customer support inquiries and requests via email, phone, live chat, social media, community moderation, video conferencing, and internal channels.
• Compare, analyze, qualify, and escalate customer requests to appropriate teams or iniduals.
• Provide thoughtful technical and product support to those of varying technical fluencies.
• Think on your feet, learn a complex product inside and out, diagnose and troubleshoot technical issues, and discover creative methods to resolve customer issues.
• Advocate for ways to improve the customer experience in our product and processes
• Share industry best practices on web/mobile design practices and tools with customers
• Project work that may include developing and maintaining internal and customer-facing documentation, writing macros, auditing issues, testing new features, performing data migration tasks, developing training to prepare for new feature releases, or other projects that would benefit our customers and Customer Support team.

What you’ll bring:

• You have experience in a technical field.
• You possess excellent written and verbal communication skills.
• You’re a natural-born evangelist with infectious enthusiasm and you genuinely relish troubleshooting and problem-solving.
• You love to teach, and in order to do that well, you’re also eager to learn as much as you can.
• You have related customer support, community moderation, or account management experience, preferably in a SaaS B2B setting.
• You’ve worked as or with designers or other creative professionals and understand their needs.
• You’re flexible, love having many irons in the fire, and have the skills to stay organized and on top of it all.
• You’re able to work a 40 hour work week during local business hours M-F to provide support for our customers.
• You’re able to use both a Mac and PC.
• Experience with modern ticketing, customer engagement, and CMS solutions within customer service environments (Zendesk, Desk.com, Help Scout) is a plus.
• Prior knowledge of design practices (UI, UX, research, testing) and design tools (Sketch, Adobe XD, Photoshop, Studio, Figma) are a plus.
• Previous InVision experience is a plus.

About InVision:

InVision offers an incredibly unique work environment. The company employs a erse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

Cocomore develops digital products and provides digital communication services to international clients like Nestlé, Procter & Gamble, Rabobank, Samsung or Sanofi. Cocomore has 200 employees in Berlin, Cologne, Frankfurt, Hamburg, Seville and Warsaw. We are looking for you as a Client Service Consultant to join our Client Services Team in one of our offices or remotely.

• Exciting and varied projects with a major client relating to digital communication and transformation  
• The opportunity to gain and develop a wide range of professional knowledge by working with erse stakeholders in an interdisciplinary team of strategists, data scientists and digital marketeers 
• Working at eye-level with great team spirit while having a performance-based environment 
• Great development opportunities by active support from your supervisor as well as the opportunity to participate in workshops or coaching to expand your knowledge and to strengthen your personal soft skills 
• Our onboarding program will help you to orientate yourself better in the beginning, and a personal buddy will be at your side 

• Your work-life balance is important to us which is why flexible working hours and home office options are norm for us and no exception 
• You profit from employee discounts and other benefits at partner companies   

What you will contribute: 

• Your tasks include strategic and conceptual consulting for a large client in the areas of digital marketing and digital transformation, especially in the fields of digital strategy, CRM and content marketing.  
• The growth of the existing customer business and support in the acquisition of new projects are also part of your tasks. 

• You are the contact person for the client for all digital-comms-related topics and work on these as a mastermind together with colleagues from Strategy/Planning, Data Science, SEA/SEO, Editorial and Creation.  
• You are the central interface between clients and the above-mentioned special units, create briefings, bring the right people together, and plan costs and budgets.  
• You manage the operational processes on client projects and are the contact person for the client in all matters of project organization and management.  
• You observe the current trends on the digital market and stay up to date in order to be able to proactively propose new ideas and innovations to the customer.  

What you have to bring: 

• Both applicants with experience and graduates are welcome. Track record and interest in digital marketing sector should be visible (professional experience or internships).  
• You have a good university degree in marketing, business administration, communication sciences or a comparable field.  
• You are a generalist who enjoys bringing people and productive teams together while bridging the gap between erse stakeholders 
• You enjoy talking to customers and advising them in a lively exchange.  

• You bring knowledge in at least one of the following topics: CRM, digital strategy, social media, SEO/SEA. In addition, you have already managed consulting projects in this environment.
• You can organize yourself and others well and you work in a structured manner.  
• You enjoy working with Excel, are proficient in Office.  
• You are hands-on and solution-oriented – whether it's about improving a process or a strategy.  
• You speak and write English at a very good business level (C1-C2). Fluent German would be a plus. 

Tell us how you want to work, in one of our offices, remote, full-time or part-time, in a shared position – or any combination of these. We will do our best to make it happen!

Our Customer support team is the eyes and ears of the business and the first point of contact for our customers. Our users are the reason why we are in the position we are in today, as their support and feedback have been crucial to our ongoing success by ensuring that they receive the support they deserve.

As our user base continues to grow, we want someone who’s completely focused on customer support to help make sure our standards don’t drop as we scale. Your goal in this role is to create a support experience so good our users have to tell their friends about us. This is a rare opportunity and comes with a huge development opportunity as you help us to expand out the customer service tools, processes, and communication strategies.

You will be required to troubleshoot platform-related issues with our users and perform content moderation tasks on multiple platforms. To do well in this role you need to be able to remain calm when customers are frustrated and ideally be comfortable working on multiple platforms at the same time. Experience within Zendesk will be advantageous. 

We encourage candidates of all different backgrounds and identities to apply. We believe that our team is stronger with a variety of perspectives, and we’re eager to further ersify our company. If you have a background that you feel would make an impact at Hub Support, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.

**

**We’re working hard to lead by example and are looking to hire people who are able to get going quickly, interested in learning new things, and comfortable working in a changing environment.

• Located in Morocco.
• Must be native or highly fluent in Canadian French and English speaking with excellent verbal and written skills in both languages.
• You have a minimum of 1 year of experience in a support-based environment or you're a Graduate.
• Zendesk experience will be advantageous.
• You work well with structure in your day and are motivated by hitting and exceeding targets.
• You’re able to work in shift patterns and have a high-speed internet connection and a quiet comfortable place to work.
• You’re resilient and can cope well with difficult situations.
• Comfortable with working in the adult niche space and can think on your feet and use your initiative in ambiguous situations.
• You’re reliable, energetic, and able to prioritize effectively and see obstacles as challenges and you enjoy complex problem-solving.
• Ability to multitask, prioritize, and manage time effectively in a demanding role and you relish the idea of self-learning and personal development

Responsibilities

**As your experience grows, you’ll take on more responsibility within your team. We're looking for people willing to invest in the role and the team. You’ll have regular socials and team meetings, being part of an inclusive culture. You’ll have a catch-up with your manager weekly and a performance review annually, where we’ll track your progression on our QA framework.

• Maintaining a positive, empathetic, and professional attitude toward customers and colleagues at all times.
• Responding promptly to customer-related inquiries and moderation tasks.
• Communicate with users across multiple platforms and channels.
• Acknowledging and resolving customer complaints and escalating where appropriate.
• Take ownership of your self-learning to ensure maintain a high level of product knowledge and competency.
• Recording & documenting customer interactions, transactions, comments, and complaints.

If you recognize yourself in any of the requirements, we'd love to hear from you. Please upload your CV in PDF format so that we can easily read it.

Position: Associate Client Strategist 

Position Type: Contractor

Location: Remote or hybrid in-office (Office is located in Detroit, Michigan) 

Offer support to team leadership by taking on delegated day-to-day administrative and fulfillment tasks.

Work Schedule:

M - F, Full Time, 8/8:30am - 5/5:30pm ET 

What you'll be doing:

1. Content research and discovery for sponsored content clients, gathering notes from client calls and synthesizing them into one-page discoveries for the fulfillment team. Highlight key points, quotes, etc from the clients to zero in on their goals.
2. Correspond with writers to clarify any details or resources necessary to complete drafts
3. Reviewing and approving/denying client edits on unpublished drafts 
4. Tracking links in internal and client-facing documents 
5. Coordinating content distribution with video side 
6. Staying on top of client communications and updating leadership on any changes

Stuff you need to get this gig:

1. Bachelor's Degree preferred but not required – willingness to work hard and efficacy in organizational and support roles trumps education level.
2. Minimum 1 year of experience acting in an executive assistant or administrative role or demonstrable comparable experience.
3. Ability to communicate effectively both orally and in writing internally and with C-Suite level clients and their support staff.
4. Extremely organized, detail-oriented and able to work independently. 
5. Ability to see weaknesses in processes and suggest solutions. 
6. Familiarity with: G Suite, particularly Google Docs and Google Sheets, project management apps such as Asana, AirTable and Trello. 
7. Familiarity with financial markets, public companies and their needs.
8. Ability to follow a regimented day-to-day structure without being heavily monitored.
9. No travel is required. 
10. Nights and weekends are typically not required. 
11. Ability to responsibly deal with confidential information and/or issues using discretion and judgment. 

iubenda is a legal-tech scale-up founded in 2011, now trusted by over 90,000 clients in the EU, the US, and 100+ more countries. We are leaders in our industry and operate on a global scale developing and releasing innovative tech solutions.

Recently, we have undertaken a new thrilling adventure, joining forces with team.blue (worldwide leader in digital enablement).

If you're excited to work at a company in a scaling-up environment providing SaaS solutions to ~1M users and, equally important, join a team of friendly people with a culture based on continuous learning, transparency, and collaboration. Then you're looking at the right place!

Your mission

As part of our Customer Success team, you’ll be involved in the following activities:

• Learn how to help users with fixing payment issues;
• Propose upgrades and/or additional services to existing clients;
• Help clients about correct installation of iubenda solutions on their websites and apps;
• Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues.

Requirements

• Strong phone, written, and verbal communication skills with excellent presentation skills;
• Italian mother-tongue with the ability to speak & write it perfectly;
• Fluency in English;
• Patience. You will be dealing with people who will need your help and/or are angry, frustrated, have multiple questions, and expect you to be able to solve their issues.

Added Values

• The legal background will be considered preferential;
• Good organization of time and task;
• Team-player;
• Interest and/or experience in tech & software;
• Any experience in a customer-facing role, such as Customer Success, Customer Support
• Surprise us with anything on top, like other language skills.

Location

At iubenda we believe in full-remote. Accordingly, you will be completely free and entitled to work from wherever you prefer in the world.

At the same time, at your disposal, you have our Bologna and Milan offices. Both are incredibly nice places to work from, located in the center of their respective cities. In case you would prefer to work from one of our offices and not remotely, we are currently offering a hybrid work model, in which we give the possibility to our team members to work from one of our offices up to 2 days per week.

Benefits

• REMOTE WORK - You can work from one of our beautiful offices in Italy (in Bologna and Milan and both being incredibly well located nice places to work from) or remotely. We are used and fully structured to onboard people who rather work full-time remotely;
• COMPANY RETREATS - Once a year we get together in amazing destinations to work, bond, and enjoy team-building activities. We offer fully paid week-long retreats to places like Val D'Orcia, Capri, the Dolomites, or the Tonnara di Scopello;
• GREAT WORK ENVIRONMENT - You will be part of a multicultural team full of talented and expert people and you will find a team spirit, which you would rarely find elsewhere;
• THERAPY INCENTIVE - We offer online therapy sessions, in English/Italian, and anonymously. You can also choose among psychologists with different approaches and specializations.

Please send your CV in English.

Want to know more about iubenda? Check us out at:

iubenda.com | LinkedIn | Facebook | Twitter

Customer Support Specialist

at Arcadia

United States

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & erse perspectives. We’re building a team of iniduals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia!

What we’re looking for:

We are seeking an enthusiastic, highly motivated Customer Support Specialist to join the Enterprise team. This role will report to the Senior Customer Support Specialist. This inidual will be part of the Tier 1 Support team for Arcadia’s Arc Platform, responsible for responding to first contact from both existing and prospective customers seeking technical support or asking questions about the platform. You will triage cases, handle all customer communications, and escalate tickets to the appropriate engineering teams as necessary. This inidual will also work closely with our Solution Consultants, as well as our Client Success team. The ideal candidate is a strong communicator, detail oriented, organized, and self motivated.

Arcadia is a remote-first company with offices in Washington, D.C., New York and Denver.

What you’ll do:

• Field and respond to all customer inquiries to our support channels
• Work with Product Managers and Engineering within support process to resolve customer issues as necessary
• Coordinate with Customer Success team to ensure full understanding of customer performance
• Collaborate with Enterprise Sales and Solutions team to ensure the needs of prospective customers are met
• Demonstrate a deep understanding of the Arc platform in talking to both current customers and prospects
• Document frequent issues and questions and identify high value improvements to our products to help build a better platform moving forward

What will help you succeed:

Must-haves:

• Excellent written, verbal, and visual communication skills
• Computer & Internet literacy
• Detail-oriented, organized and efficient, including making sure key systems are up to date. Self-motivated and with strong time and task management skills
• Positive attitude
• Willingness to embrace new and evolving challenges and solve problems
• Trustworthy and reliable
• Appreciation of a high-energy, fast-paced atmosphere

Nice-to-haves:

• Previous experience in a B2B Sales or Support Environment
• Background in the Energy and/or Utilities Industry
• Working Knowledge of APIs
• Previous Experience working with Zendesk or similar customer support software

Benefits:

• “Remote first” culture – work anywhere in the US as long as you have a reliable internet connection
• Flexible PTO – no accrued hours and no limit on the number of vacation days employees can take each year
• 15 annual company-wide holidays including a week long “summer break”
• 10 days sick leave
• Up to 4 weeks bereavement leave
• 2 volunteer days off
• 2 professional development days off
• 12 weeks paid parental leave for all parents
• Weekly “flex time” – no internal meetings on Tuesdays and Friday afternoons
• 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents
• Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development

Eliminating carbon footprints, eliminating carbon copies.

Here at Arcadia, we cultivate ersity, celebrate iniduality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States.

Trakstar is seeking a Customer Success Account Manager to join our team! 

The Account Management team is focused on finding creative ways to increase engagement of our HR software administrators and helping their businesses realize value from their Trakstar products. Drawing on strong customer relationships and sales experience, Account Managers drive adoption, renewal, and upsell conversations to build additional value for their customers and our brands.

What we do:

Trakstar is a best-in-class, unified human capital management solution that supports mid-market companies to attract, retain, and grow their employee workforce. With almost two decades of experience providing unique employee management solutions, Trakstar is an end-to-end platform solution offering seamless applicant tracking, training, and performance solutions. In this ever-changing and remote work environment, the demand for Trakstar is growing and we are looking for employees to help scale our existing  organization.

Our company mission is to uplevel employee performance from hire to retire, because we believe people are happier and healthier when they know their work matters. We are serving 3700+ clients around the globe. At Trakstar, we hire only the best people - iniduals who impress their prospects and clients with their industry knowledge of best practices and with insights into how Trakstar’s ever-expanding employee management tools can help their businesses grow and scale.

What you'll do:

• Drive renewals by engaging customers to increase usage and adoption of our software solutions.
• Identify and nurture upsell opportunities that result in client expansion.
• Support a portfolio of clients to help ensure adoption and expansion of their Trakstar products.
• Monitor and improve overall customer health through data analysis of product use, support inquiries, NPS scoring, and other health criteria.
• Conduct Customer Account Optimization Meetings and QBRs with clients.
• Develop and implement programs and services that provide continued value to our customers. 
• Gain a deep understanding of the client’s business needs and ensure our products are closely aligned with each customer’s business strategy.
• Foster positive relationships with our clients as their primary point of contact.
• Identify a target population of adoption risk accounts for early intervention.
• Ensure our clients maximize their ROI of their Trakstar products. 
• Become a product expert.  Provide the right solution to meet customer needs.
• Build long-term relationships with new and existing customers.

You're best for this role if you:

• Have been in a sales or quota-carrying role focused on customer retention and upsell opportunities.
• Are driven by the desire to understand your client’s objectives and translate them into software solutions.
• Possess the ability to engage clients in tough conversations and advocate for solutions you know will help them be successful.
• Work well on a small team in a dynamic, start-up environment.
• Have the ability to manage multiple priorities and tasks simultaneously.
• Are a curious, proactive, highly collaborative self-starter who is always interested in learning.
• Can clearly communicate and effectively problem-solve. 

Your qualifications:

• 1+ years customer account management with emphasis on retention, renewals, and upsell opportunities  
• Bachelor’s degree or equivalent experience desired 
• SaaS experience preferred

Compensation:

• Competitive salary based on experience
• $55,000-$82,000 OTE with the ability to overperform

Benefits:

• Remote first environment
• Flexible time off and paid holidays
• Medical, dental, and vision insurance
• Group term life, short-term disability, and long-term disability insurance
• Voluntary life, critical illness, and accident coverage
• 401(k) program with pre-tax and post-tax options + employer match

Trakstar is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

About you

We’re looking for someone who is passionate about delivering the best customer service & keeping our platform fraud free.

Chances are, you are well known where you currently work as being the person that their customers love, and that loves their customers. You’re likely working in a support role for some form of an online platform, either currently remotely or with a desire to work remotely and with flexibility.

You will have guided customers through an entire customer service and support journey. That means you will have had the conversations needed to support someone through everything from being interested in a platform, to joining it, and to troubleshooting any difficulties they have, helping them make the most of a service.

You will also be a seasoned champion of listening to customer feedback and turning anyone who may have had a negative experience into happy and loyal returning customers.

Does helping customers of a loyal, passionate online community sound like a good day at the ‘office’ to you? Do you want to work remotely and flexibly forever (not just because you have to now)? Do you want to join one of the internet’s largest, most passionate communities around classic cars?

About the role

Our Car & Classic support team operate 363~ days a year. Our customer support team manually verify many aspects of our platform to ensure integrity & trust.

You will:

• Onboard new auction customers
• Building and maintaining auction listings
• Handling post auction process for our customers and liaising with our escrow provider
• Ensuring operational systems are accurate and up to date at all times
• Providing support to sales team where needed
• Respond to customer enquiries
• Provide the best customer support by talking directly and honestly with our users both inbound and outbound via several channels
• Help to further develop & improve the admin system & our processes
• Ensure customer success!

About us www.carandclassic.com

Car & Classic is one of the largest automotive marketplaces in the world. We’re lucky to have thousands of user-generated listings submitted monthly with content gems from James Bond’s Aston DB5 to Elvis Presley’s Cadillac. The site is old, launched in 2005 but under new, VC-backed ownership since 2018 and on an exciting triple-digit growth journey to bring classic vehicle transactions online.

Our culture is incredibly important to us. We’re lucky enough to have built the team from scratch with a focus on enjoying the day-to-day, ersity, inclusion and high performance. Despite being an entirely distributed business we build strong connections as colleagues and have created a fun and high performing culture.

Whilst the team is only 85 people now we expect to double over the next 12-months. We’re looking for a Multilingual Customer Success Executive that has good, relevant experience and wants to make their mark in a rapid growth business where they can make a real difference, whilst enjoying the environment and culture.

Finally, you don’t have to love cars to work here (and lots of our team don’t) but for those who do this is an incredible opportunity to combine your passion and professional lives – we look forward to hearing from you.

Role and responsibilities

• Build, edit and send listings for approval
• Manually assist users with onboarding where needed
• Respond to customer enquiries both on phone and online
• Meet respective KPI’s for your department to ensure the auctions platform is reaching its goal
• Manage and chase buyers paying into our secure escrow service
• Advise sellers of the latest information of their auction
• Liaise with our third-party escrow provider
• Invoicing buyers and sellers where needed
• Keeping our systems up-to-date- at all times.

What do you get (remuneration & benefits)?

• Salary: £25,000 💰
• Stock options 📈
• All the equipment you need to get the job done 💻
• Flexible working - work where and when you want in order to get the job done 🌍
• Access to free counselling, therapy and mental health support via Spill 🤗
• Professional development allowance 🚄
• Company paid team retreats 🧘‍♂️
• Income Protection 🛡
• Life Cover 👩‍👧‍👦
• Smart Health 🩺
• Generous parental leave 👶
• 33 days holiday (including bank holidays) & any period of closure over Christmas also paid 🏝
• Ability to make your mark on a fast-growing start-up 🚀

The skills, attributes and experience you must have:

• Experience in Customer Success and journey flows through a web-based platform
• Due to our international expansion, we are currently recruiting candidates who speak French. If you speak additional languages please make sure to highlight which languages and at which level of capability when applying.
• Ideally knowledge of CMS, Zendesk and bespoke admin systems
• Excellent verbal and written English and high-level communication skills.
• Experience in making unannounced calls to influence and guide people through a process.
• Experience working in a dynamic and ever changing environment.
• Experience of working to KPI’s
• Expert organisational skills.
• The ability to think, work and be comfortable with adapting to customer needs in a changing environment. Taking the initiative is vital!
• Excited about delivering great service to loyal users of one of the world’s largest Classic Car platforms.
• Able to handle a varied and ever changing work-load! Multi-tasking is really important!
• An eye for detail and a passion for excellence - strong personal motivation to go above and beyond what is asked of you.

Skills, attributes and experience it would be nice for you to have:

• A genuine passion for cars (ideally classics!)
• Experience with remote working, collaborative tools such as zoom, Slack, Zendesk, Hubspot (CRMs), online phone platforms, amongst others.
• Knowledge of how different online transactions flow – consumer purchases, business Software as a Service (SaaS) purchases, online or in-person auction processes, transaction fee models, etc…
• Previous experience working in support in a start-up, SME or family ran business.
• An eagerness and willingness to be part of a distributed team of pretty awesome iniduals (If we do say so ourselves)

Our application process

We want to make sure we hire the best available talent! We had a fantastic 2021 with all of our hires hitting the ground running. We are excited to do the same in 2022.

Every role is crucial to us at this stage of our growth. We are improving and evolving our recruitment and application process on a monthly basis. We are proactively removing any bias from our recruitment process.

To help achieve this we have refined our application form that you will find when you click 'Apply for this job'. The answers to the questions are the difference between your application being progressed or not so please do give them your time and effort when answering. The first thing our Talent Partner will review is these questions (we may not even need to review your CV depending on your answers).

Good luck with your application and thank you in advance for your interest in joining us at Car & Classic.