Land your dream remote job

Our Customer Success Team is a crew of hard working, motivated, helpful all-stars that provide excellence to our customers and strive to make Bridge a more successful company.

Adoption, Growth & Advocacy is the name of the game. We own the onboarding process, propel adoption, drive value, ensure renewals and encourage referrals.

• In one word, it's all about Retention
• Partner with a large pool of customers (> 300) to understand their goals and how they measure success to drive revenue growth
• Onboard tech-touch customers and assist in adopting Bridge and related/relevant products
• Help customers grow their business through utilization of Bridge and related/relevant products
• Increase market share from existing account base and new business to business opportunities
• Project manage customer escalations
• Communicate customer needs cross-departmentally
• Own overall customer relationships, such as CSAT Surveys, NPS, Renewals, and Upsell Lead Generation

• Passionate about helping customers succeed
• Extremely strong organizational and communication skills, demonstrated follow-up and follow-through
• Capacity to set correct expectations and manage issues to completion
• Ability to prioritize tasks in a changing environment
• Strong team mentality, utilizing internal and external resources strategically and judiciously
• Experience learning and using several software platforms
• Customer-facing background within the software / SAAS industry
• Demonstrated ability to solve problems and seek solutions
• Corporate LMS experience a bonus

• You are teachable and love learning new things
• You are not afraid to lean into customer escalations and help solve issues
• You love being part of a team
• You are helpful
• You are motivated
• You provide excellence
• You are hard working
• You like to have fun

We've always believed in hiring the most awesome people and treating them right. We know that the more erse we are, the more erse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.

At Bridge we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.

We're looking to bring a new person onboard our Help & Support team. You'll become an expert in all areas of our flagship product Dradis Professional. If you know where the name Dradis comes from, this *may* just be the perfect job for you!

The bread and butter of the position involves:

• Troubleshooting technical issues in Dradis and helping our developers diagnose bugs.
• Acting as the bridge between our users and the product team. As someone on the front line, your understanding of the product and our users is incredibly valuable. You'll regularly chat with the both to make sure we're getting things right.
• Enhancing and growing our online documentation tools.

Customer success is a big part of the role. You'll work one-on-one with customers, helping them to get the most out of Dradis. You won't be shy to jump on a live screen-sharing session, or to schedule meetings to talk about unique use cases.

Other areas you'll be dealing with:

• Techie stuff: when people report bugs or are having trouble using Dradis, you'll help them troubleshoot and re-create bugs for our development team.
• Taking care of people stuff: when people just want to chat or have a social media question, you'll respond.
• Screen-share stuff: youwe don't like to keep our users waiting. If regular support channels like email or Slack don't cut it, you may jump on a quick screenshare to help.

This is a full-time position with an immediate start date to work 100% remotely. You'll be taking care of our customers and community for about 40 hours per week – Monday through Friday having a flexible schedule with reasonable overlap with normal EU business hours

You speak technology as a first language and are great at teaching yourself new software and web applications. You are not afraid of the source code, and have some rudimentary knowledge of Ruby (or some other programming language) and are not afraid to use it!

Ideally you've held a remote position before, or you've held a similar technical support role in a traditional organisation but now are looking to improve your work-life balance.

You're comfortable communicating with others verbally and in writing. You will be regularly contacting clients via email and dealing with the rest of the team to squash bugs and solve user problems. You can de-escalate a tense situation with ease and you can slip the word "cylon" somewhere in your application.

You're passionate about support. You're in it for the long haul, and you've been doing it for a while. This isn't your first rodeo, nor is it a stepping stone. We're looking for someone with experience and a serious knack for helping others.

• Work anywhere – Work from anywhere, provided you have reasonable overlap with the team (roughly within European business hours).
• Flexible vacation – Take time off when you need it, we trust you. Minimum 4 weeks per year.
• No external pressures - Our users are king and we do what's best for them. We're self-funded, and don't have any investors, so we can make the right decision for our users without worrying about artificial deadlines or financial targets.
• Autonomy – You will be given a lot of freedom to do what you think is right, without needing to explain every decision.
• Meaningful work – You will take initiative and ownership to see things through to completion. We won't micro-manage you and your work will be measured by your results.

Client Success Managers (CSM) are members of Degreed’s Client Success team responsible for furthering platform adoption and nurturing client relationships during and after the implementation. The CSM will embed themselves as the face of Degreed to coordinate a variety of interactions ranging from transactional integration add-ons to trusted advisor. This inidual will be required to quickly acclimate to the Degreed platform and understand technical components to ensure a simple experience for client contacts.  

• Understand the client’s business objectives and learning strategy
• Develop client-specific action plans to move clients further along with adoption of Degreed
• Maintain account and client progress details in our management and tracking applications to help organize portfolio
• Gain client confidence to consult on their strategy and use of Degreed; and architect solutions to add value
• Identify opportunities to expand the existing client user base
• Create and upgrade internal tools, templates and other operational tools to become a more efficient unit
• Able to distill key accomplishments, risks and status to formulate a concise client assessment for management to support decisioning
• Partner and collaborate across different departments within Degreed to quickly address client needs; namely Technical Consulting, Engagement, Content Services, Product, Engineering and Sales
• This description reflects management's assignment of essential functions; it does not prescribe or restrict other tasks as assigned and is subject to change at any time.

• Professional fluency in English, including speaking, listening, reading, and writing skills
• 5+ years of experience managing client relationships and navigating scope conversations with positive outcomes for enterprise clients
• 5+ years of experience managing multiple enterprise-level projects with high complexity; familiar with matrixed project teams
• Prior experience creating and presenting compelling action plans based on metrics, data and client history
• Advanced proficiency with Microsoft Excel and PowerPoint
• Ability to manage and interact with client stakeholders at all levels (Inidual contributors to C-Suite) and demonstrate the ability to communicate technical concepts to a non-technical audience.

• Professional fluency in English or German is a plus. 
• Broad based knowledge of enterprise Learning and Development functions
• Experience leading or implementing HR-specific programs related to performance management, skills and competency mapping, talent acquisition, career pathing or other similar talent management domains.
• Quick learner - Ability to grasp new concepts and technology quickly
• Understanding of curricula mapping and training needs analysis
• Experience in consulting and professional services and/or experience working in a learning organisation
• Experience prioritising time allocations based on anticipated value add for clients in a fast-paced and changing environment

Customer Contact Center Manager

Together we stand up for and champion everyone’s access to opportunity. We strive for better together. We advocate for everyone and not against anyone. Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with and those we acquire throughout our lives are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision to be America’s Retirement Company.

Are you ready to join a great company with a winning culture? Start your Voyage Apply Now

Please Note: Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.

The Customer Contact Center Manager manages day to day operation of the Customer Contact Center within a business unit.

Profile Description:

• Manage day to day operations of Customer Contact Center function.
• Accountable for ensuring team and department goals are met while demonstrating knowledge and skill in a Continuous Improvement environment.
• Responsible for driving employee engagement, development, and career growth.
• Responsible for hiring, development and performance management of staff. Conducts performance reviews with all staff. Makes compensation decisions.
• Accountable for ensuring team and inidual compliance with all applicable regulatory requirements, securities laws and regulations, as well as Voya compliance procedures.
• Lead strategic improvement initiatives.
• Ensures that call queues are being actively monitored and that call responsiveness metrics are met.
• Responsible for driving team and department efficiency in support of overall department budget, with overall shared accountability for department budget results.
• Engages in RCPS to improve customer service and reduce demand.
• Serves as back-up to Customer Center Director
• Other duties as assigned.

Knowledge & Experience:

• BA degree or equivalent work experience
• 5+ years professional experience
• Excellent organizational skills
• Excellent communication skills
• Proven leadership skills
• Ability to handle multiple priorities and motivate others
• Ability to persuade and negotiate

Colorado Residents Only: The salary range for Colorado residents is $54,400/yr to $74,800/yr. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to the base salary, Voya offers incentive opportunities based on each role to reward achievement of annual performance objectives. A list of additional benefits can be found on our job posting and also on our Voya career page. All benefits are subject to eligibility requirements.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time 40 hours per calendar year

⭐ Who we are

Lodgify is a fast-growing startup focused on building vacation rental software that enables property owners and managers to independently manage and market their business online. We are an international team of more than 170 people and over 40 different nationalities in the heart of Barcelona, and we've been featured twice in Wired's 100 Hottest European startups list.

At Lodgify, we're on the lookout for a Customer Support Specialist to join the Lodgify team fully remote!

As a Customer Support Specialist, it is all about helping people. You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting and guiding them on how to make most of Lodgify.

⭐ About the role

What you will be doing:

• Provide information and advice users on appropriate action to solve issues
• Respond to incoming requests for assistance via email or telephone
• Ensure nothing but excellent service and a high level of customer satisfaction
• Maintain client relationships through product support over the phone or chat
• Troubleshoot technical issues
• Report customers feedback/issues to relevant departments & Follow up

Requirements

• Outstanding verbal and written communication skills in English (any additional language is a plus)
• Easily connecting with people and understanding their issues
• Passion for creating the best customer experience ever
• Organized and able to handle multiple inquiries
• Positive attitude and sense of responsibility
• Good communication and problem-solving skills
• Familiar with cloud-based applications and internet expert
• Love taking ownership of side projects

⭐ Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. Lodgify is committed to creating a workplace where everyone is heard and feels a sense of belonging.

Benefits

• Full time position (40hs a week) completely remote.
• Performance bonus after 3 months
• Be part of an international team of over 29 different nationalities.

We are proud to have an international team that acknowledges a variety of backgrounds, perspectives, and skills. At Lodgify, we celebrate ersity and difference, and we are strongly committed to building an inclusive environment for all our employees.

All applications, including CV & cover letter, must be submitted in English. Applications in any other language will not be considered.

Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.

At Blockchain.com, we aim to put our customers at the center of everything we do. The Customer Success team is at the forefront of delivering seamless support experiences and customer enablement to our rapidly growing, global customer base. 

We’re looking for an innovative, skilled Customer Success Training Associate to support our growing Customer Success organization. In this role, you’ll help drive exceptional customer service by ensuring our team of CS agents are thoroughly educated and trained on an ongoing basis. Reporting to the Senior Manager of QA & Training, you’ll be responsible for building, improving and a formalized agent training program, creating training content and SOP documentation, delivering interactive, engaging educational sessions both within Customer Success and across cross-functional teams, and designing ongoing training and enablement programs. This role will be an excellent fit if you thrive in a fast-paced, rapidly changing environment, enjoy building concepts from scratch, have experience managing cross-functional stakeholders,  take pride in educating our agents and serving our customers, and have a working knowledge of, or interest in, crypto.

• Help define and implement a holistic training and education strategy for our Customer Success organization
• Develop, build, and maintain a top-notch training program for CS agents around Blockchain.com products, processes, and tools
• Manage end-to-end CS new hire onboarding: curriculum development, technology onboarding, delivering new hire sessions, and building examination modules for skill testing and new hire graduation 
• Design and implement ongoing enablement and training programs for tenured staff, including refreshing content, re-testing skills, and identifying innovative and unique ways to deliver new training topics
• Deliver content and training in multiple formats, such as bootcamps, remote classroom training, and 1:1 training.
• Ensure Customer Success SOPs are regularly updated and changes are trained out to the team effectively. 
• Become a Customer Success technology expert and document + train on best practices for utilizing internal and external tooling
• Work with CS leadership to identify areas for agent productivity & efficiency improvements
• Work with our QA and leadership team to build training and development plans for staff members who need additional support
• Build introductory courses to cryptocurrency and blockchain technology that can be delivered to new hires beyond the Customer Success organization
• Update Library of Training Content consisting of Manuals as well as Training videos.
• Regularly providing Process / Product / Platform updates in easily assimilated training formats.
• Develop a professional relationship with Product and Engineering Teams to gain early access to planned changes or introduction to new products.

WHAT YOU WILL NEED

• The foremost quality for this position or any position at Blockchain is integrity.
• 1+ years of experience working in a training / enablement role 
• Must be able to work under deadlines, deliver results on time, and work well in both team environments and independently
• Strong attention to detail and excellent organizational skills
• Hands-on content creation experience required; some experience with customer support/success curriculum preferred
• Ability to command a “room” virtually & deliver content in an engaging & compelling manner
• Experience and ability to quickly assess skills gaps that are impacting the business, team, and/or inidual and deliver on plan to dramatically improve results
• Thrives in working in a fast-paced, erse, and ambiguous work environment 
• Time zone flexibility. You will be responsible for training staff on multiple time zones, so working hours will need to flex at times based on training needs.
• Impeccable written and verbal English communication skills
• Knowledge of cryptocurrencies and blockchain technology a plus
• Knowledge of Zendesk and/or Intercom is a plus

• Competitive full-time salary based on experience and meaningful equity in an industry-leading company
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry.
• Unlimited vacation policy; work hard and take time when you need it.
• Crypto bonuses
• Performance-based bonuses paid in cash
• Apple equipment provided by the company
• Awesome office locations and remote working options.

APPLICATION

• Favorite GIF.
• LinkedIn profile.
• Link to Github, StackOverflow, personal website and/or blog (if applicable).

When you apply to a job on this site, the personal data contained in your application will be collected by one or more of the following subsidiaries of Blockchain Luxembourg S.A (each, a “Controller”):

• Blockchain Access UK Ltd.
• Blockchain (GB) Limited 
• Blockchain (US), Inc.
• Blockchain (LT), UAB 

You may contact our Data Protection Officer by email at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.  Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

• Create automated, multi-touch, targeted customer lifecycle communications programs to invite, inspire, and connect customers to enablement events, monthly newsletters, and thought leadership content

• Drive increases in Appcues user adoption and retention metrics as MAU and product adoption score

• Create, in partnership with the director of customer enablement and marketing team, and optimize Appcues customer communication strategy, in partnership with internal stakeholders, from awareness, onboarding, and adoption to advocacy

• Leverage personalization and the dynamic delivery of content by stage in customer journey, behavior in the product, persona, job function, and/or industry

• Create nurture programs, segmented lists, and campaign assets—including emails, in-app guides, and checklists

• Own the end-to-end process from ideation to execution, including requirements-gathering, design, build, deployment, measurement, reporting, and iteration

• Strong passion for serving and understanding customers

• Interpersonal skills to nurture customer relationships and work with cross-functional teams

• Human, down-to-earth creative marketing and communication skills

• Analytical curiosity to determine communications effectiveness and ROI of customer engagement efforts

• Strategic thinker who can see beyond the day-to-day grind to improve the customer experience

Game7 is an Autonomous Institution with a $500m treasury managed and deployed by its community. This community will shape capital allocation decisions, define GameFi standards, fund open-source software and help make the gaming industry sustainable by ensuring it’s equitable and fair.

As a Community Lead with a Gaming focus, you’ll be joining a multi-skilled and brilliant group of professionals that are on a mission to create a Sustainable Gaming Industry through the positive influence of game developers and players around the world.

You are creative and think big, you are detail-oriented and a builder, capable of executing and measuring a community strategy

You will play a key role in driving community engagement and advocacy, acting as the voice of the community internally while being a visible community leader externally.

• Develop playbooks to support global community teams that embody the different themes within the project vision.

• Foster a self-selecting community with incentives for all community members to contribute in order to rank up to higher-tier roles.

• Establish a gamer-friendly culture and environment for gamers to come and engage with each other about their fun experiences in web3 games.

• Guide the communication strategy for direct-to-player and direct-to-developer communications.

• Keep track of community sentiment across sub-communities to help guide overall community strategy and drive engagement while fostering a positive sense of belonging.

• Define a multi-year plan for strategic initiatives, including events, tournaments, conferences, AMAs, etc. with measurable results regionally and globally.

• Define and implement the team's infrastructure (processes, software, and tools) to support their activities, and build a solid foundation for the future.

• Lead, mentor, and motivate the Community team to enable personal and professional growth.

• Be the Community Expert

• Manage vendors, agencies and external contributors as needed to produce specific content, events and materials.

• Represent the voice of the community, and bring community feedback to the Core Team.

• Work closely and provide feedback to the Product team for community requirements that might lead to product development opportunities.

• Build community narratives around all strategic initiatives such as gaming/esports events, product launches and all related engagements.

• You are a leader, with 7+ years of experience aligning teams and leading global community efforts from beginning to scale.

• An outstanding communicator, and great listener, with excellent verbal, and written communication skills. You have the ability to relay priorities and information among all stakeholders.

• You have successfully built gaming communities in the past and understand how to foster a strong culture for gamers.

• You understand and express strategies, priorities, trade-offs, and tasks at the strategic level.

• You are globally prepared, have experience launching global products/programs/initiatives, and know what is needed to make them successful worldwide.

• You are entrepreneurial, have worked in fast-paced environments, with competing resources and priorities, through the full life cycle of planning, development, and launch.

• You are organized, understand that the best way to build something great is to coordinate the work of many people.

• You are team-focused, your personality invigorates the teams around you, allowing you to cultivate strong relationships with cross-functional organizations.

• You are growth-oriented, your north is to meaningfully contribute to the growth of the community.

We’d love to hear from you if you have valuable experience to bring to the role/company. If you identify with the team and mission, but not all of our requirements, then please still apply.

Nexleaf Analytics is a nonprofit technology company with a unique bottom-up approach for bringing data-driven impact to public health interventions in low- and middle-income countries. Our purpose-driven team of sales, manufacturing, public health and program experts, engineers, product managers, and data scientists designs sensor technologies and data analytics solutions to address global public health challenges. Our flagship product, ColdTrace, is a sensor and data analytics solution that provides monitoring and actionable insights to improve the efficacy, reliability, and sustainability of vaccine distribution in the hardest-to-reach places.

Who We Are Looking For

We are looking for an experienced, customer-obsessed leader to join Nexleaf’s leadership team. You will be responsible for building a sustainable business around the sale and successful adoption of ColdTrace across Africa and Asia. Doing so will require maintaining an integrated focus on our customers and end users, and designing appropriate solutions that meet their needs, from sales to delivery to customer support.

This role requires a leader who brings a commercial lens to addressing challenges in global health. You are willing to roll up your sleeves, build from scratch where needed, and can bring best practices that span the customer journey. You bring an unwavering commitment to meet Ministry of Health needs across Africa and Asia , but do not need to be a global health expert yourself. Our ideal candidate can bring in sales revenue and customers, while also delivering quality service and establishing processes to address questions, concerns, and feedback as they arise. If the idea of owning the customer journey from sales to support across Africa and Asia excites you, we’d love to talk!

This is a full time remote position based in Kenya, and will report directly to the CEO.

Responsibilities:

• Leadership
  • As part of the leadership team, inform organizational strategy and growth, hold the bar for performance utilizing a coaching mindset to uplevel everyone around you, and champion our culture of feedback, iteration, and bottom-up decision making driven by country needs
  • Set the strategy for the customer team, and build a globally distributed team to support the customer journey from sales to customer delivery, to customer support.

• Sales
  • Own the sales pipeline, forecast, and pricing strategy
  • Identify and build relationships with the most efficient and effective sales channels, including with UNICEF and UNDP
  • Build and maintain long lasting customer relationships by partnering with them to understand their needs
  • Assess current processes and tools used in ongoing sales operations, identify opportunities for improvement and implement them

• Customer Delivery & Account Management
  • Help customers extract the most value from Nexleaf’s product.
  • Deliver an excellent customer experience, from onboarding (training and device installation), to supporting product utilization and continuing education, at scale, in a variety of contexts
  • Understand and support the long-term relationships needed with Ministries of Health to ensure successful delivery of our solutions
  • Assess the health of our existing customer relationships, communicating this information internally to inform organizational strategy.

• Customer Support
  • Develop our strategy, including processes and resourcing, for providing high quality and cost effective support to customers
  • Assess and identify gaps in customer support, driving efforts to gather insights that can be used to inform future improvements
  • Ensure that technical issues are captured, aggregated, and diagnosed to drive product and process improvements
  • Design solutions that engage users to leverage our customer support

Why we’ll hire you

• You are a natural leader and mentor, committed to developing team members, influencing others, and amplifying the talent around you
• You have a track record of inspiring a culture of decision making rooted in data
• Deeply curious, bringing great listening skills and an ability to ask powerful questions to unlock insights and perspectives from others.
• You are masterful at giving and receiving feedback and building trust even in challenging situations with internal and external stakeholders.
• You are biased toward action, and possess a track record as an exceptional collaborator
• You have an ability to ruthlessly prioritize in the face of impossible choices, and you don’t hesitate to roll up your sleeves and tackle something hands-on when that’s what the situation calls for
• You have experience collaborating with the Product team to build a solution that will deliver value.

Requirements

• 7+ years managing high growth teams
• Demonstrated experience across the customer pipeline: from sales to customer delivery and customer support.
  • This includes knowledge and expertise in leveraging data to build customer strategy
• Experience hitting sales targets
• Proven success in scaling customer delivery and customer support teams, including through technology and process improvement .
• Ability to build and drive customer support metrics to maintain high quality, cost effective support strategy
• Demonstrated experience partnering with product teams to build continuous feedback loops

Benefits

• Amazing start-up culture that's purpose-driven and highly collaborative
• Fast-paced, high performing team focused on learning and getting better every day
• Paid Time Off, including a 1 week summer break and 1 week end of year-end closure
• Flexible work hours
• Medical Benefits

Title: Director, Customer Support

Location: United States

Edmentum is the leading provider of K-12 digital curriculum, assessments, and services to 43,000 schools in all 50 states and over 100 countries worldwide. We partner with educators to create instructional technology that is proven, easy-to-use, inidualized, and aligned to state standards. Built on a 60-year history of innovation and impact, we believe that when educators succeed, students thrive, everywhere learning occurs.

SUMMARY:

As the Manager of Technical Services, you will be responsible for hiring, coaching, and leading a erse team of new and established Technical Analysts and Technical Engineers in a fast-paced environment education technology environment. In this role, you will grow and develop your team to ensure they provide a best in class’ implementation experience to our customers while setting up data integrations for their school or district. Strong written and verbal communication skills are required for this role. Frequent interaction with all levels of customer and corporate leadership requires the ability to function in highly political situations. Ideal candidates will be process disciplined, highly organized, people-focused, and customer-centric. This position reports to the Director of Technical Services.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Manage the daily operations of Edmentum’s Technical Services team, who partner with customers to implement data integration tools like SIS, LTI, and SSO, including Clever, Classlink, API, Google, etc.
• Build strategic cross-functional and cross-organizational partnerships to resolve problems, improve processes and achieve Edmentum strategic goals
• Build partnerships with Sales and Customer Success to ensure customers are implementing the right solution for their Edmentum product
• Take ownership of the performance of the Technical Analysts and Technical Engineers on the team, ensuring they achieve their KPIs and provide a consistent, exceptional customer service experience
• Devise ways to optimize the performance of the team by keeping them motivated and engaged throughout the seasonality of education technology
• Coach and mentor employees through continuous 1:1 sessions; manage and lead team member growth through professional coaching, personal feedback, and quality review processes
• Handle and own escalations from the team ensuring our customers receive a world-class’ experience, not only by responding but by implementing ways to prevent it from happening in the future
• Conduct regular audits of data and customer satisfaction results to identify and respond quickly to any issues or requests
• Leverage data to advocate for the team by escalating issues to leadership, and the Product Management and Development teams
• Manage new hire on-boarding, ensuring all new employees have the essential tools and knowledge for success
• Update leadership regularly, including any significant process and system problems and milestones attained in reaching established objectives
• Control costs and conserve assets
• Maintain a spirit of camaraderie while building a positive, and fun team culture, by suggesting and engaging in team-building activities and group opportunities to give back to the community
• Travel (up to 10%)

EDUCATION and/or EXPERIENCE

• Bachelor’s degree preferred, or equivalent combination of education, training, and experience
• 3+ years of business/technical experience
• 2+ years managing a team
• Experience managing 5+ direct reports
• Proven leader with a passion for mentoring others to grow and achieve success
• Experience strategizing around a proactive way to support and delight customers along with the ability to manage large enterprise customers
• Effectively manages one’s time and resources to ensure that work is completed efficiently
• Experience training, developing, and leading a remote staff, required
• Experience with CRM (Salesforce) preferred
• Experience working in virtual education or education technology, a plus

SPECIALIZED KNOWLEDGE, SKILLS, and ABILITIES

• High level of business acumen
• Excellent verbal and written communication skills required
• Excellent Microsoft Office skills with experience creating and manipulating reports in Excel, creating PowerPoints, etc.
• Superior data monitoring, analysis, and manipulation skills
• Strong analytical skills and the ability to use data to drive recommendations
• Ability to communicate clearly and concisely, listen attentively to others, understand complex tasks and documentation, and provide clear instructions to all employees
• Ability to build trust and confidence with customers, colleagues, and leadership
• Ability to speak effectively before groups of customers, employees, and/or leaders of the organization
• Ability to set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks
• Ability to problem-solve while exercising patience and remaining poised in stressful situations
• Process optimization and process management skills. Prior experience analyzing, modifying, and measuring processes

Team-oriented and able to build and maintain strong inter-team and inter-departmental relationships

Edmentum is committed to maintaining a safe and healthy work environment for our employees, vendors, and guests. Our organization will comply with all COVID-19 vaccination requirements at a site or facility that requires all employees and contractors who will be performing services. The CDC defines fully vaccinated as being two weeks after the second dose of a two-dose COVID-19 Vaccine or two weeks after the single dose of a one-dose vaccine.

Edmentum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Edmentum’s notice regarding the collection of personal information from interested candidates is available here

Sentinel Blue is looking for an IT Support Technician to join our Operations team. This role is for an entry-level/junior IT support person or administrator with a desire to learn and build a technical skillset. Our ideal person for this role is a natural communicator, empathetic and technically-inclined. You don't need to be a technical wizard, but you do need to be patient and willing to help. This role is primarily responsible for receiving, handling and escalating IT support requests, and contributes to a broad range of systems, projects, and services. The IT Support Technician performs remote user support, answers service requests (email and phone), and performs technical work across our client base.

This is a full-time remote position. Due to the nature of our work, you must be a U.S. citizen with eligibility for a clearance. No exceptions.

A day in the IT Support Technician role:

The IT Support Technician starts the day with a standup call/check-in with the Operations team. Then they will continue any open support tickets and respond to new tickets. From there, they will work on project tasks such as automating an application installation, generating endpoint health reports, and writing documentation. The Technician will work closely with the Operations team to address problems and improve infrastructure. The Technician will also have opportunity to work with other Operations team members to learn new technologies and skills.

Responsibilities:

• Receive, triage, and analyze IT service requests, incidents, and other tasks, and work to resolve issues through remote support.
• Perform systems administration work in Office 365, Active Directory and other line of business applications.
• Communicate with clients through email, chat, and phone to keep them aware of active requests and incidents.
• Assist in the management, implementation, and maintenance of IT infrastructure (internal and client-based).
• Contribute to internal knowledge bases, client education articles, and public release articles and research papers.
• Contribute to reports, briefs, and presentations.

What We Can Offer:

Sentinel Blue is a young company with a focused mission: We're bringing enterprise-class cybersecurity to small and medium sized businesses. Frankly, we're pushing the envelope of how things are done and constantly seeking innovative ways to meet that mission. The pace is fast, and we're always learning new things. This is a great place if you want to expose yourself to new and emerging technologies, want to be challenged, and want to build your skills. Further, success in this role can quickly transition into a team leadership role. The right person will find themselves in a fun, dynamic environment, working on interesting problems and making a real difference.

You will be required to achieve a Security+ certification in the first 12 months of hire; we'll cover your certification costs and provide paid time for you to study!

Requirements:

• U.S. citizenship - by nature of our work with the defense industry, all employees must be eligible for a Secret clearance.
• Security+ (or higher) certification at hire or within 365 days of hire.
• Basic knowledge of cloud architecture, modern IT infrastructure, security best practices and networking concepts.
• General knowledge of IT systems, including virtualization, Windows 10, endpoint management, and desktop support.
• Ability to independently investigate and understand IT support requests, and follow established processes to rapidly respond.
• Strong written communication skills.

Desired Qualifications:

• Experience in a multi-client environment - experience in managed services is highly desired.
• Experience with Azure Government and Office 365 GCC High is highly desired.
• Basic understanding of security fundamentals (least privilege, RBAC, audit logging, endpoint security, change management).
• Experience in a professional customer support setting, even if non-IT.
• Knowledge and passion for cloud-first architecture, including experience building and deploying systems in Azure
• Exposure to compliance requirements for the U.S. Defense Industrial Base (i.e., CMMC, DFARS, NIST SP 800-171) or other industry compliance frameworks (ISO 27001, CIS Controls)

Benefits:

• Fully paid inidual healthcare, vision and dental insurance for the employee.
• Paid certification and training opportunities.
• Three weeks of paid vacation + 10 paid holidays.
• A supportive environment with a focus on keeping healthy work-life balance.
• Retirement benefit (401k) with company match.

About Carewell:

Carewell envisions a world where informal caregivers find the support and convenience they need, allowing them to maintain a sense of normalcy, to live happier and healthier lives, and to spend more quality time with the people they love - in comfort, with confidence.

We are bringing this world about through always-on advice, expertly-vetted products, trusted partnerships and helpful resources designed to empower families and afford everyone the opportunity to age gracefully in-place.

Our Opportunity:

Carewell is looking for Customer Care Associates to help and support family caregivers. We’re a close-knit team focused on empathy, kindness, and service. We love feedback, new ideas, and lifting each other up with frequent praise. But most of all, we love family caregivers. In this role, the bulk of your time will be spent on the phone with customers taking care of their needs and supporting them through their journey as a caregiver.

The ideal candidate is comfortable asking sensitive questions and diffusing tense situations, makes an effort to communicate from a place of empathy and kindness, and promotes happiness and positivity in every aspect of their life. You give and receive feedback often with an open mind, see problems as opportunities to learn and grow, and look for opportunities to enhance processes with the end goal of improving the customer experience. You enjoy working collaboratively with teammates, and you are resourceful while working independently. 

• Help, support and care for our customers through quality conversations and customer service experiences
• Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation
• Ensure every customer feels valued and supported
• Build customer relationships based on trust, kindness, and reliability 
• Recommend products that best serve our customers’ interests
• Practice active listening, clarify  information, and diffuse tension for upset customers
• Participate in ongoing training and learning opportunities 
• Utilize software, databases, scripts, and tools appropriately
• Adhere to all company policies and procedures 

Hours 

• Fully Remote
• Saturday-Wednesday | 2pm-11pm EST

Mandatory Training Dates:

• July 18th - August 5th | Monday-Friday 9am-6pm EST

KPIs:

• No more than an average of 25 mins per month of “unavailable time” off the phone
• Customer Satisfaction (CSAT) Average of at least 4.5
• Average Handle Time (AHT) of 6.51 minutes or less
• Quality Assurance (QA) score average equal to or greater than 80%
• Answer Rate of 85% or more

What you’ll need:

• 2+ years experience in customer care or service-related industry directly dealing with customer AND/OR degree/certification in a relevant field including Healthcare, Nursing, Gerontology, Social Work, Teaching, CNA
• Proven history of strong service attitude (volunteer experience, passion projects, etc)
• Exceptional service skills including active listening, written and verbal communication skills, and a professional phone voice 
• Proficiency with computer skills and strong typing skills
• Availability to work variable hours including nights, weekends, and holidays
• Reliable access to a private, secure, quiet workspace
• Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet
• Must be authorized to work in the United States
• Ability to complete 15 full days of training M-F 9AM-6PM EST

Compensation:

• Starting wages are between $15 - $18 per hour, based on experience and education

Being a part of the Carewell family means:

• PTO (full time employees) 
• Competitive compensation
• Health, dental, and vision insurance (full time employees)
• Employee discount
• Remote work 
• Passionate, mission-driven co-workers who are dedicated to improving caregivers’ lives
• Working for a fast-growing company with massive future potential. We’re doing great things, and the world is noticing!
• $500 sign on bonus for fluent Spanish-speaking employees
• $500 sign on bonus for applicants with active CNA license
• Bonuses are paid after 60 days of employment

Carewell's mission is centered around creating a better world for care. We believe having erse and inclusive teams is an integral part of carrying out that mission.

Our increasingly erse world is faced with complex care challenges that can best be solved through a erse and inclusive workforce, community of partners, and stakeholders.

Carewell is committed to equal opportunity, and we welcome and encourage all walks of life to come learn, grow, collaborate, and create a better world for care with us.

• Adapt quickly to changing priorities and capable of operating in an ambiguous environment.

• Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements.

• Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms.

• Past experience developing, implementing, or managing digital solutions.

• Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred

• Solid understanding of web technologies, analytics, front-end development, and best practices for UX/UI

• Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus

• Must exhibit proficiency in JavaScript development.

• Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf

• Expert knowledge of browser developer tools to test scripts & diagnose issues

• Familiarity with the page load lifecycle & techniques for performance optimization

• Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients

• Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment.

• Excellent verbal and written communication skills with exemplary presentation skills.

• Socially competent and be able to connect with a erse audience: senior leaders, middle managers, and inidual contributors, both technical and non-technical

• Compensation: $90,000 - $125,000 base and 12% bonus eligible

This role sits within the marketing team and benefits the wider platform and company. As the starting point for community management, it will eventually build into its own branch of the company. You will work internally with multiple departments and externally with a team of associate contract CMs.

Role In Detail:

As the Community Management Lead, reporting to the Head of Marketing, you will lead a team of community managers and help devise and maintain strategy and a pipeline for managing the core community network for VALTS across our partner and creator channels. You will collaborate with both marketing, product and partnerships while managing your team of CMs to develop a fully integrated community and customer service driven experiences for our users no matter what community they are in.

Leveraging your community/marketing/product management and/or analytical skills and knowledge of gaming and/or web3 users to refine the best digital user experience and continually to drive our community operations forward after the product is launched. You are expected to work on multiple projects in parallel, be a self-starter and a leader. A deep understanding of the gaming and content creator space is a must, with a willingness to learn and adapt within the web3 space.

Responsibilities:

• Help create and execute online events, promotions and activations within our creator communities
• Engage and embed with users wherever they are (platforms, channels, boards, events) advocating for them and their feedback at VALTS.
• Represent VALTS and our product as our core community pillar inidual – a face of VALTS!
• Lead community projects from beginning to end (goals, tactics, postmortem, etc.), and support/monitor community activity including contests, creator tournaments, events, discord meet-ups, etc
• Help establish and maintain our core customer service strategy and pipeline on discord and on platform – ticketing, responses, feedback.
• Help create and execute in-person promotions / activations.
• Lead our team of associate community managers and manage their workflow
• Help identify and monitor trends across our community hot spots such as Discord and Twitter.
• Weekly reporting of community feedback and user sentiment.
• Using reporting and community feedback to create and implement actionable insights.
• Help writing copy and proofreading various marketing materials and initiatives across a broad range of mediums, particularly on Twitter, Discord and Medium.
• In-person interaction with media, content creators and our users at various events when applicable.

Minimum Qualifications:

• BS degree in Marketing, Communications, Public Relations or equivalent experience
• Deep understanding of Twitch/Youtube streaming services, methodologies, and content creation.
• Deep understanding of the gaming industry by and large.
• Technical knowledge of online community platforms, systems and software
• Drive to innovate community practices across various communities and bring community management to another level.
• Proven history of maintaining and developing multiple and distinct online gaming communities.
• Experience in channel management. Our primary method of communication with users is through owned Community Platforms and Social Media (Discord, Twitter, Twitch). It’s key to understand the distinctions (efficiencies, reach, etc) between these platforms and how to support each of them.
• Experience implementing successful community campaigns with gaming audiences.
• Proven excellent written and verbal English skills.
• 4+ years of experience working in online gaming/esports/web3 communities as a manager or associate.
• Strong analytical skills with the ability to interpret feedback and predict users sentiment.
• Self-motivated, detail oriented, and strong decision-making skills.
• Excellent interpersonal skills and the ability to coordinate activities with both local and global teams.
• Ability to travel on occasion domestically and internationally to support events.

Bonus Qualifications:

• Experience with photo/video/podcasting editing a plus
• Above average knowledge of the web3 space, web3 gaming or NFTs alongside gaming knowledge is a huge plus.
• Experience creating content for a video games audience and community a plus
• Prior experience working with influencers and content creators a huge plus

Sherpany is a mission-led company dedicated to helping create a world where teams lead together and every meeting counts with its state of the art meeting management tool. Every day, we support thousands of leaders at multinational enterprises and other large organizations in preparing and conducting their most important gatherings. Our work helps teams cooperate and collaborate more effectively, inspire each other and ultimately thrive. And we want to enable more of this.

Your mission:

In your role as VP of Customer Success you take care of the Customer Success department (16 people in total; 5 direct reports) and carry the overall responsibility of onboarding, educating, supporting, growing, and retaining our customers. As part of the management, you also play a vital role in the company strategy and the overall management of the company. Here are some of the responsibilities the position withholds:

• Drive customer success outcomes by maintaining high logo retention, expanding our revenue through up-sell and drive new business growth through greater advocacy and reference-ability.
• Define and optimize customer lifecycle. You map the customer journey, identify opportunities for continuous improvement and learn from best practices in the industry.
• Scale and automate customer success activities without losing proximity to customers within the processes of Onboarding, Training, Customer Support, Expansion etc.
• Measure the effectiveness of customer success by defining operational metrics for the team and performing regular funnel reviews with them. You present a subset of metrics to the executive team, company and the board.
• Lead a world-class customer success team. For this, you recruit and onboard new team members, foster collaboration within the team and across the customer lifecycle and encourage continuous learning.
• Work closely with other departments (Product, Marketing, Finance, etc.) to ensure alignment about product roadmap, marketing activities, forecasting and many more.

Your profile:

• You have 5+ years experience in leading customer-facing organizations, ideally combined with sales experience.
• You have the ability to manage and influence through persuasion, negotiation and consensus-building.
• You have a strong empathy for customers and passion for revenue and growth.
• You bring a deep understanding of value drivers in recurring revenue business models.
• You have an analytical and process-oriented mindset and desire for continuous learning and improvement.
• You are an excellent communicator with sound presentation skills; fluent in German is a Must.

What you'll love about us:

We offer you a varied range of responsibilities and opportunities in an area that strikes a chord with the markets and becomes ever more important with increasing digitalization and the dissemination of Cloud/SaaS solutions. 

• You are part of an international company with a flat hierarchy, in which you can take lot of responsibility and your ideas are always welcome.
• In order to maintain your work-life balance we offer flexible working hours, home office and/or remote-working.
• Your personal and professional development is important to us which is why we offer financial support for further education, training etc.
• We work with modern Apple products.
• Last but not least: Our corporate culture means a lot to us, which is why we organize regular team events and cultivate a value-driven cooperation.

Our recruiting process:

1. Send your online application
2. E-meet our Talent Acquisition Specialist (1h)
3. Get to know our CEO & Chief Growth Officer (1,5h)
4. Solve a job-related task (2-3 hours on your own time)
5. Get to know the team and and the position (half-day, remote)

Looking forward to having you in our team soon!

Representative, Customer Service Operations

locations: US-Nationwide-FIELD

time type: Full time

job requisition id: 20108346

What Customer Operations Support contributes to Cardinal Health

Responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, customer service operations enhances the customer experience by leveraging inbound and outbound channels.

Remote, Full Time

Shift: Monday-Friday 10am-6:30pm EST

Qualifications

• High school diploma preferred
• Prior computer experience using Microsoft Office systems required
• Previous call center experience preferred
• Demonstrates a customer-centric advocacy mindset
• Strong communication skills, both written and verbal

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems
• Team player
• Being able to problem solve and take initiative
• Ability to work overtime when needed

Accountabilities

• Offer professional and timely service as a representative of Cardinal Health at-Home
• Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
• Provide problem resolution for order issues in a timely manner
• Demonstrate excellent communication skills
• Must be able to multitask in a fast paced environment
• Team-oriented mindset
• Demonstrate a passion for healthcare
• Strong organizational skills and attention to detail

The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado

Anticipated salary range: $15.00

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

Join our award-winning company, which offers great opportunities for personal and professional growth, as we strive to be the best on-demand dry cleaning and laundry service in the world.

Benefits:

• Competitive salary - £22,000 - £27,000
• Health and fitness subsidy
• Subsidised laundry and dry cleaning
• Opportunity for progression
• Great working environment
• Fully remote role

Requirements

We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team:

• One year's minimum previous customer care experience
• Excellent attention to detail
• Well organised and punctual
• A team player
• Honesty and professionalism in everything you do
• Working hard and additional hours and weekends when required
• Dealing with 50+ calls on a daily basis
• Troubleshooting issues that may arise
• Handling customer complaints and providing appropriate solutions
• Ability to think on your feet and use your own initiative
• Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

About ihateironing

We are an exciting, fast-growing and innovative company with big ambitions. We make busy people's lives easier by removing the hassle from dry cleaning and laundry. Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent.

There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided.

• Provide hands-on technical support in Discord, Twitter, and more.

• Look at user's code and provide feedback or help debug issues.

• Provide an exceptional customer experience.

• Build out / manage a community mod team on Discord.

• Drive community initiatives (video chats, twitter spaces, office hours).

• Understand customer needs and how to meet unique challenges and goals.

• Seek product feedback and track usage/performance, driving our product roadmap.

• Be the voice of the community.

• Work in a quickly changing environment.

• Be enthusiastic and passionate

• Computer science degree or professional software engineering experience.

• Strong leadership roles in organizing communities.

• Ability to understand and troubleshoot complex technical issues.

• Ability to context switch and manage multiple conversations.

• Strong communication skills with internal and external stakeholders.

• Creative thinking for deepening community interest.

• Excellent people skills

• Interest in technology, blockchain, crypto.

• Experience with blockchain a large plus

Community Management Lead at Valts

About the Company

Founded and funded in 2021, Valts is building the future of fan engagement for content creators and gaming influencers. The Valts platform gamifies the collecting of unique limited-edition virtual collectibles embedded with opportunities for fans to engage online and in the real world.

About the Job

This role sits within the marketing team and benefits the wider platform and company. As the starting point for community management, it will eventually build into its own branch of the company. You will work internally with multiple departments and externally with a team of associate contract CMs.

Role In Detail:

As the Community Management Lead, reporting to the Head of Marketing, you will lead a team of community managers and help devise and maintain strategy and a pipeline for managing the core community network for VALTS across our partner and creator channels. You will collaborate with both marketing, product and

Leveraging your community/marketing/product management and/or analytical skills and knowledge of gaming and/or web3 users to refine the best digital user experience and continually to drive our community operations forward after the product is launched. You are expected to work on multiple projects in parallel, be a self-starter and a leader. A deep understanding of the gaming and content creator space is a must, with a willingness to learn and adapt within the web3 space.

Responsibilities:

● Help create and execute online events, promotions and activations within our creator communities

Minimum Qualifications:

● BS degree in Marketing, Communications, Public Relations or equivalent experience

Bonus Qualifications:

Skills

Leadership, Community Management, Growth, Design

Compensation

Varies

Vision

Prenda is on a mission to empower learners. We help people run microschools, where small groups of kids meet, often in a home, and own their education. The model is helping light a fire for kids and we want to empower many more. Imagine a world where kids grow up as empowered learners - they choose to learn, develop their gifts, and apply their passion and grit to solve the world’s big problems!

We are looking for an inidual to support students in the implementation of the Prenda learning as an Academic Success Coordinator in the state of New Hampshire. Our company is obsessed with the mission of empowering learners, we live our core values and we embrace servant leadership.

Responsibilities

Qualifications

Duties

1. Monitoring max caseload of 400 general education students including max of 40

Who you are

1. Learner, someone who lives the Prenda Core Values

Benefits

• Pay $25/hour
• Health insurance
• Home office set up stipend
• Entirely remote team
• Empowered, humble, passionate, and exciting culture

Prenda is an Equal Opportunity Employer and prohibits discrimination and

Title: Technical Support Agent (Remote)

Location: Remote Wisconsin United States of America

Job Description:

You are:

An inidual that likes challenges-No day is the same! You are a loyal inidual who is an independent thinker, self-starter who can provide premier technical support by communicating through the use of phone, e-mail, and/or web chat. You are passionate about providing top-notch technical support to clients including, but not limited to, the United States Postal Service and other government accounts for Pitney Bowes mailing and shipping systems, including our flagship product.

This position is remote and can be based anywhere in the continental US. However, preference will be given to candidates located in Wisconsin.

You will:

• Respond to Tier 2 Technical Support telephone calls, emails, and chats from clients
• Resolve problems efficiently and effectively, and process revenue related transactions
• Demonstrate extensive knowledge of networking and troubleshooting as well as the ability to talk to IT professionals, USPS/Government, and escalated clients
• Ensure necessary information is documented in cases, perform preliminary problem troubleshooting and document steps taken for resolution or escalate to next level of support
• Meet Quality Asurance Metrics, including but not limited to: security verifications, friendliness/professionalism, revenue generated from cross-sell opportunities, personal development, NSAT’s (client surveys)
• Punctuality and dependable attendance is critical to success

Your background:

• The ability to work an 8 hour shift between the hours of 7am 7pm Mon-Fri Central Time
• Minimum of one year of Customer / Client Service experience
• Demonstrated ability to: problem solve, de-escalate and resolve client issues, multi-task, be courteous, patient and analytical in order to handle client concerns
• Proven skills in: oral/written communication; work organization; Microsoft Office Applications, Internet, Chat, and Email; working with and troubleshooting various hardware and software
• Technical aptitude to remote resolve technical issues that could include, internet, Wi-Fi, and proxies
• Home office/desk with reliable internet service sufficient to meet the needs of the position. Proven success working from home is preferred, but not required. All computer equipment and peripherals will be provided.

Preferred

• Previous call center experience
• Previous Technical Support experience

Have you always wanted to unite your passion for learning with your skills as a Customer Success Coordinator? Do you want to work with an incredible team that is making an impact on learning around the world? If you answered yes, we can't wait to meet you!

We're looking for a Customer Success Coordinator (remote position) to join Edpuzzle, a leading edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona.

The goal of the Customer Success Coordinator is to focus on school projects assigned, develop training and support materials, and coordinate and lead training for staff including teachers, tech coaches, and curriculum coordinators throughout targeted schools, as well as be the Edpuzzle representative in both online and face-to-face events.

If you’re looking for a meaningful role, reporting to our International Strategy Manager EMEA, you’ll feel right at home with us. In joining us, you’ll have a front-row seat at one of the fastest-growing companies in educational technology with a social impact. In the process, you’ll be challenged daily, learn constantly, see the impact of your opinions and work, and grow as a Customer Success Coordinator.

• Onboard and train our customers, and provide a pedagogical sense for how to use Edpuzzle.
• Deliver trainings to help teachers have the best possible experience using Edpuzzle.
• Develop online learning opportunities and professional development activities for staff across schools and groups of schools.
• Provide direct instruction of standards-based lessons to specialists and educators, and facilitate the implementation of school-wide technology projects.
• Prepare lesson plans, training materials, and tutorials for schools supported programs.
• Serve as a model by demonstrating lessons in the library resource center or classroom, when appropriate.
• Participate in online and offline events representing Edpuzzle across the region.

• Contact the people responsible for Edpuzzle in schools to ensure its use and implementation are correct.
• Coordinate with account executives and Edpuzzle team members to deliver excellent training sessions with IT coaches, curriculum leaders, or school administrators within the assigned schools and groups of schools.
• Develop, coordinate, and customize training materials for each assigned school.
• Coordinate and lead remote training sessions with teachers, tech coaches, coordinators, and curriculum coordinators.
• Attend and speak at conferences.
• Follow the Edpuzzle Trainer Guide to deliver excellent trainings, and carry out follow-ups with the schools to ensure Edpuzzle’s quality standards.
• Maintain strong pipeline management and log activities, as well as track the success of training sessions in coordination with Edpuzzle team members.

Requirements

• Minimum of 3 years of successful classroom teaching experience.
• Experience in training other colleagues in the use of edtech tools.
• Google Trainer or Innovator / Microsoft Expert or Apple Distinguished Educator.
• Experience using Edpuzzle.
• Minimum 3 years of successful experience presenting in conferences and leading school professional development sessions, as well as experience creating video tutorials and engaging content for teachers.

• Excellent communication skills: email, phone and face-to-face conversations.
• Flexible & able to adapt to new strategies.
• Clear passion for training other educators.
• Self-motivated: You have the ability to stay on-task while working alone.
• Strategic thinker: You’re unafraid to use data to problem-solve, inform decisions and persuade.
• Team-player: You look for ways to learn from and help your teammates.
• Unintimidated by new technology and quick to pick up new skills.
• You’re comfortable working with English materials.
• Proficient/bilingual level of English and French.

• Other languages are a plus.

Benefits

• Competitive salary and a substantial yearly salary review.
• A fun, friendly team of highly motivated people with different skill sets and backgrounds.
• Macbook Pro and double monitor setup.
• Team activities during working hours.
• Flexible working hours and Friday reduced working time.
• 24 vacation days, plus the 24th and 31st December.
•  

Edpuzzle is an equal opportunity employer, and we highly value ersity at our company. If you'd like to be considered for this position, please apply below. We look forward to meeting you!

Honest Networks is hiring a technical support specialist to join our growing Customer Support team. This team member will have a passion for helping our internet subscribers receive a fast, stable and secure internet connection and troubleshoot LAN issues with a friendly and professional demeanor.

Primary Responsibilities

• Handling incoming customer communications via phone, text, web chat, and email. Everything from answering questions from prospective customers who are interested in our service to billing to more advanced technical troubleshooting
• Setting up and troubleshooting a variety of WAN/LAN/Cloud network technologies and infrastructure devices (i.e. routers, switches, firewalls, VPNs, access points/extenders, etc.)
• Remote troubleshooting and resolution of support tickets
• Leveraging enterprise IT & networking programs: e.g. Slack, GSuite, Atlassian, LibreNMS, Salesforce FSL/Service Cloud
• Creating and maintaining internal documentation for training and reference
• Working closely with Honest engineers, field technicians, and customer support personnel
• Working shifts that may include evenings or weekends

Personal attributes

• Friendly and enthusiastic
• Excellent communication skills
• Self-motivated and driven
• Ability to stay calm and clear-headed when dealing with angry customers and time-sensitive troubleshooting
• Technically savvy and comfortable dealing with a variety of residential and small business customer network set-ups

About Honest Networks, Inc.

Honest Networks believes high quality and affordable internet service is a great enabler for our communities, providing the fundamental infrastructure to learn, create and enjoy. We are a fast-growing, venture-backed, internet provider headquartered in downtown Manhattan. We are focused on providing the gigabit internet service at affordable, transparent prices, with exceptional customer service. We do this by employing employees with high integrity, a strong work ethic and a passion for learning. If working in a fast-paced, results-oriented and mission driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net

Requirements

• Outstanding customer service: friendly demeanor, sincere empathy for customer issues & frustrations, highly responsive to support tickets/issues
• Comfortable working in multiple communication channels simultaneously: email, text, phone calls, live chat
• 1+ years in technical support, help desk or other IT-related, customer-facing role
• Comfortable working in a command line interface (CLI)
• Ability to work outside of normal business hours
• Comfortable working remotely through on-site technicians to resolve customer issues
• Strong preference for experience as an installation technician or other field experience
• Bonus: CompTIA Network+ or equivalent certification

One more thing

In your cover letter, please answer the following question: According to honest.net, what is the monthly price for Home Gigabit service?

Benefits

• Competitive salary with an estimated range of $20-25/hr based on capabilities and track record
• Stock options
• Flexible schedule
• Paid time-off
• Medical and dental benefits
• Collaborative environment

Metal Pay is looking to hire a Client Services Representative to join their team. This is a full-time position

About Us

QikServe is the enterprise platform for guest self-service in hospitality. Our digital ordering and payments solutions are powering some of the biggest players in the hospitality industry.  From one of the world’s largest coffee chains and travel concessions operators to household names in the world of fast casual, theme and amusement, we’re giving guests the convenience to order and pay for their food whenever and however they want.  Learn more at www.qikserve.com 

The Position

We believe in our company, our solution, our team and ourselves and we welcome talented iniduals to come and be part of it.   We have an opportunity for a positive, customer focused technical support person to support our growing customer base.  Our Customer Success team provides excellent service to all our customers, across 27 different countries worldwide and growing.   This is a great opportunity for a technical minded inidual, with an eye for detail and a desire to learn.  Working hours are Monday to Friday with rotational shifts for out of hours.

Key Responsibilities:

• Provide 1^st level support to customers and partners
• Keeping customers and partners updated throughout the process
• Resolving, triaging or escalating support tickets that come to our Service Desk
• Investigating, reproducing and diagnosing issues
• Ensuring customer satisfaction (and SLAs) through end-to-end management of each support request
• Identifying trends for potential problems and/or service improvements and communicating them via the appropriate channels.

Required Skills & Experience

• You will have experience of providing technical support or have a technical background either through education, work experience or a strong personal interest
• You will have excellent communication skills and the willingness to learn and develop your knowledge
• You are curious and have the ability to work across internal teams as well as with our customers to analyse issues
• You’ll have experience in using common support desk software tools (ideally Jira Service Desk)
• A proven track record in delivering high quality customer service
• Strong attention to detail and ability to simplify complexity
• Strong team player who cares about providing outstanding service
• Self-motivated and willing to take on new challenges

Nice to have

• Hospitality Point-of-Sale or Payment systems
• Experience in the Hospitality sector
• Additional language skills

Location: Remote working from anywhere in the UK. (Please note, you must have the right to work in the UK)

If you want to be part of a company on a path to being the global leader in self-service technology,  you want to join  us at QikServe.

We look forward to hearing from you. 

We're looking for a new Bilingual Customer Onboarding Specialist to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment.

You will be a part of our Customer Onboarding team, reporting to the Team Lead, and responsible for onboarding, training, and proactively driving value to ensure a successful client experience.

If you are a coachable, curious, and passionate inidual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

Who We Are

✨What You'll Do

1. You will become an Intiveo product expert that works with our French & English clients to deliver an exceptional onboarding experience
2. You will delight and assist the client in realizing the full value of Intiveo as a means of achieving success in their business goals
3. You will engage all new customers to drive user adoption and satisfaction, ensuring high customer retention
4. You will inspire clients to think strategically about how our platform can support their business needs
5. You will educate and support customers on best practices, and the use and benefit of our products and services
6. You will proactively reach out at key points in the customer's journey to ensure they are reaching key milestones
7. You will track accounts to identify churn risk and work proactively to eliminate that risk
8. You will collaborate with sales, support, and other key departments to assist new clients through their onboarding journey

✨Who You Are

• You have proven success in partnering with clients, preferably in a SaaS environment, while building strong relationships
• You have a minimum of 2+ years of project or client account management experience, preferably in a Customer Success role
• You are an empathetic communicator who is passionate about supporting clients
• You have excellent time management, organizational, and problem-solving skills
• You have the ability to advocate for ideas and concepts
• You have high attention to detail
• You are an excellent bilingual written and verbal communicator - with a professional and engaging presence, presentation and public speaking skills
• You have a strong aptitude for technology and ability/desire to learn new software

At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our ersity!

We encourage applicants from non-traditional backgrounds. If you feel like you don't check all the boxes but have the potential to learn what you don't know and grow with the team, please apply.

Location: International, Anywhere; 100% Remote

Nathan James is looking for a Customer Happiness Agent to join our team and embrace our mission of providing best-in-class service by helping us curate support experiences that our customers find rare and refreshing.

People-first company, design-first home.

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first-time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn’t dreadful.

Because we are a people-first company, we understood the importance of being fully distributed from the beginning. We strive to reduce friction at work while preserving the human experience. Taking this approach helps our teammates avoid compromising who they are or their values in pursuit of a career.

About the Role:

As a Customer Happiness Agent, your day-to-day centers around what matters most to Nathan James as a company: people. More specifically for this role, our customers. You’ll directly impact our customers and their experience with our company in a variety of ways. You’ll support customers as they embark on exciting milestone journeys in their lives, such as furnishing their new apartment or their first home. You’ll fuel improvements to our products by collecting and recording valuable insights from your interactions into a database that the rest of the company uses to keep a pulse on what’s going well and what needs attention. And as a member of our Customer Happiness Team, you’ll have the opportunity to help shape the frameworks and guidelines we use to deliver best-in-class service.

You’ll communicate using phone, live chat, SMS, and email with customers who purchase Nathan James products directly from our website or through retail partners like Amazon and Wayfair. You’ll help them by answering product questions, assisting them with assembling their furniture, and resolving any issues they may run into after purchasing our products. In addition to supporting our end customers directly, you’ll also work with retail partners to solve customer issues and answer questions. As an advocate and the voice for our customers, you’ll take raw customer feedback and distill it into meaningful, actionable insights.

During training, we expect you to be proactive in your process and learn quickly. Once fully up-to-speed, our Customer Happiness Agents write an average of 30 emails per day, answer an average of 15 phone calls per day, and handle an average of 10 live chats per day. We’ll provide all the support and guidance needed to help set you up for success. We are mindful not to impose strict policies or redundant procedures that create friction for our customers. Instead, we make it as easy as possible for you to give our customers an effortless and extraordinary experience. We even surprise customers who contact us with issues with a box of premium chocolate after seeing their problem through to resolution.

About Us:

We appreciate that time is our most valuable resource. That’s why with everything we work toward, we try to solve for happiness. However, happiness means a lot of different things to different people. For this reason, we don’t define happiness for our team. Instead, we provide the tools and support so anyone can unlock it for themselves. Some of the ways we do that is removing processes and ideologies that get in the way of doing our best work, we design benefits that support a healthy relationship with our work, and we engage with our operating values to guide us in our work. We use these frameworks and more to build a happy and resilient organization.

We also understand working for Nathan James isn’t the only function of our lives, and we don’t expect that! We’ve found that a team member who will be happy and fulfilled as a remote team member at Nathan James is someone who values their personal life and identity outside of work. That’s why we don’t create mandatory team hangouts or events. Instead of forcing engagement, we solve for improving collaboration.

We collaborate best when we listen and learn from each other. We become stronger when we advocate new perspectives and viewpoints. We focus on what we’re solving for and what’s true, so we don’t create barriers or false expectations that distract us from our mission. We also don’t set unreasonable working hours, deadlines, or goals. We create with calm, “slow is smooth and smooth is fast”.

Check our Glassdoor reviews to hear what the team has to say about working at Nathan James.

About You:

We’re looking for a natural communicator who finds pleasure in using those skills to help others. You’re fluent in English and pride yourself on your ability to communicate clearly and straightforwardly, in both verbal and written forms.

You know that part of excellent communication is adept listening. You’re someone who tends to listen more than you speak, and you listen with the intent to understand, not reply. You have a knack for getting to the root of a customer’s request or issue; you ask meaningful questions to understand the motivations driving a customer’s actions.

You are passionate about the impact customer service has on a company and get excited about how you can contribute to larger company goals through your day-to-day interactions with customers. You love helping people and being an internal advocate for the customer. You use empathy and self-awareness to help you intuitively and proactively solve potential customer troubles. You’re a critical thinker and a problem solver, going out of your way to help people. You take pride in your resourcefulness and ability to find solutions even when there is no clear path.

You’re proficient in multitasking and have experience navigating multiple software applications and technologies simultaneously. You have experience walking customers through troubleshooting steps and can turn customer pain points into insightful and actionable feedback. You’re someone who thrives working autonomously and doesn’t need much (if any) oversight to get things done. You welcome an environment where you can do great work independently. You have integrity and a strong belief in values-based decisions, always striving to do the right thing for customers.

This role isn’t a springboard into another area at Nathan James. You want to be a part of our support team for a while, and you’re excited to contribute to making Nathan James the best-in-class customer happiness brand while continuing to sharpen your skills in a customer-facing position.

For this role, we’re looking for:

• A minimum of one year working in a customer service role in e-commerce or for a company with a physical product
• A minimum of one year of experience communicating with customers through phone and live chat channels

This role requires that you are able to work an 8-hour Eastern Time Zone shift from Tuesday to Saturday or Sunday to Thursday (one weekend day each week). We are looking for someone who is able to work an 11am – 7pm ET shift or later.

You do not need to be within the Eastern Time Zone; however, you must have enough overlap to enable you to work the required hours without impinging on your personal/family life. You must also be flexible and open to shift adjustments as business needs change. This role requires the willingness and ability to work some holidays. Our salaries are competitive for similar roles based in the country you will be working from.

This is a remote role, since we are a remote company. With the freedom and flexibility of a remote role comes the luxury to work in whichever manner helps you perform your best! You’re free to work anywhere that you have a quiet place and a reliable connection to answer customer phone calls. However, this ideal is best coupled with an inidual who has a keen ability to self-regulate and self-manage.

Our team works from home offices, co-working spaces, and coffee shops. You’ll find us in places that foster effective writing, self-discipline, and comfort with open communication.

If everything you’ve read so far is exciting you in a very natural and not forced way, then you are the type of person to be a key contributor to innovation and scaling a business like Nathan James!

Benefits & Perks:

Our benefits aim to support a life well-lived, both at and away from work.

With these benefits, we want and expect you to take vacations, spend time with your family, be conscious of your wellness, invest in broadening your education, and strengthen your personal happiness.

How to Apply:

Please submit an application here that speaks directly to this position. There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us will be given full attention and are highly appreciated.

We expect to take two weeks to review all applications. If you don’t hear from us by then, we have decided to move forward with other candidates.

If we chose to move forward to the next steps in the interview process, you’ll hear from us and advance to a work sample review. You’ll get a chance to see the types of challenges you would be solving in this role. Then on to an interview.  Our interviews are all remote by video chat, with your future colleagues, on your schedule.

We aim to make an offer and have this person start by September.

We appreciate your consideration in having Nathan James be part of your career. Our open conversation starts with this post. We look forward to hearing from you.

Check us out on LinkedIn here!

Donut is hiring a remote Customer Success Associate. This is a full-time position that can be done remotely anywhere in the United States.

Donut - Stay connected with your team, no matter where you are.

THIS POSITION IS PERMANENTLY REMOTE

Base Wealth (https://basewealthmanagement.com/) is seeking an experienced Client Service Associate who is detail-orientated to join our firm and help service our client base worldwide. As a Client Service Associate, you will work closely with a team of experienced financial advisor professionals to help clients reach their financial goals.

The Client Service Associate will be responsible for providing administrative and operational support to a small team of financial advisors. The ideal candidate might be someone who has worked in the financial advisory industry as a client service associate helping clients with their day-to-day needs. At Base Wealth Management, you can grow in an environment of mutual respect and learn new skills, help people, and make a significant contribution to the team without the typical pressure from sales or prospecting activities.

The Client Service Associate will assist the team in many areas of our financial planning practices, including preparing new account and service paperwork, managing multiple cloud-based computer systems in a detailed and paperwork (but paperless) environment, facilitating and resolving client service requests, and completing other administrative tasks as assigned. Attention to detail is particularly important in this role.

Salary & Benefits:

• Salary of $65k to $75k a year based on experience
• Participation in a comp/incentive plan after 1 year with the firm
• A healthcare stipend if needed
• Generous PTO
• Work from home – computer equipment supplied by Base Wealth

Responsibilities

• Assist financial advisors with daily activities, including preparing and tracking paperwork.

• Interact with clients over the phone and by email

• Prepare and review new account paperwork

• Facilitate and resolve client service issues

• Apply a working knowledge of operations/client-service processes

• Work independently (remote), effectively, efficiently, and with minimal supervision

• Handle confidential and/or sensitive information responsibly

• Perform other duties as assigned

Required Experience / Skills

• Must be detail-oriented, organized, and able to work independently and efficiently

• Must be committed to providing excellent customer service

• Must have a high degree of comfort managing multiple tasks simultaneously

• Must have strong character and a positive attitude

• Must be proficient in Microsoft Office, Google Docs & Sheets

• Must have experience working with CRMs (preferably RedTail but not necessary)

Preferred Experience

• Bachelor's degree in finance, business, or financial services (or equivalent experience)
• Working for a financial advisory firm in a client service capacity

Qualified candidates will start the process by having a 15-30-minute phone interview conducted by our consultant (who is the hiring manager for this position). If there is ground to move forward, you will be required to fill out a Career History Form and if you are selected to advance in the process, you will meet with the firm. Qualified candidates may be asked to take a Caliper and/or other assessments.

Base Wealth Management is committed to helping its clients achieve their financial goals and providing growth opportunities to its employees. Base Wealth Management has a culture of teamwork and offers this position as a remote working role. The position requires a strong internet connection.

We are an Equal Opportunity Employer.

Title: Specialist-APC Support

Location: United States

As the Specialist-APC Support, you will be primarily responsible for supporting the ILEC & CLEC Commercial & Consumer Sales teams, Alternative Channels with accurate order placement and processing, as well as regular customer maintenance, within the various billing and provisioning systems including Siebel, COBRA, Martens, Metasolv, Web Ordering systems, CLEC Directory systems, and Porting Systems. In addition, this position will support outgoing calling activity to verify order information, care for follow-up calls, and care for all outbound call activity that is required for accurate submission of orders. This team will place orders and care for all follow-up tasks required in the order process.

As the Specialist-APC Support, you are also responsible for working with Order Capture & Validation, Accounts Payable, Carrier Services, and other back-office provisioning teams to ensure that customer orders and requests are completed timely and accurately.Tasks this team will care for may come from both internal and external customers. Utilizing standard practices and procedures, this position will be able to perform each assigned function consistently regardless of which order type or geographical territory they are supporting.This position will be responsible for taking orders from Commercial & Consumer Sales Advisors, as well as the Alternative Channels Department (such as Accellar,Web Orders, White Fence and D2D) as well as completing order placement in multiple systems, including but not limited to: Siebel, SABRE, DESI, Martens, SSO, INAT, Reservation Management system, POET, BMS, RNW, COBRA, MetaSolv, LEX and other front-end systems that must be completed prior to service being installed at the customer premise. Furthermore, this team will make outgoing contact with customers who place orders from our TDS Home Page that require customer contact for completion.

This position has scheduled shifts of Monday-Friday, 7:00 AM – 4:00 PM CST, 8:00 AM – 5:00 PM CST, 10:00 AM – 7:00 PM CST, 11:00 AM – 8:00 PM CST, or Tuesday-Saturday, 8:00 AM – 5:00 PM CST.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Responsibilities

• Process Orders submitted by the Consumer & Commercial Sales & Alternative Channels teams. Orders also include ILEC Residential Porting In, CLEC and ILEC Directory, and CLEC Residential order entry into Metasolv. Work auditing reports to ensure customer account and order accuracy. Applications utilized include but are not limited to Siebel, Aspect, Right Now Web, SABRE, , INAT, SSO, Martens, MetaSolv, COBRA, Excel, RMS, , LEX, Adobe Standard 8 and Axiom.
• Make outgoing calls as necessary for order placement or to communicate proactively with customers. Provide support to Alternative Channels team by providing outbound customer contact, as needed.
• Keep up to date on all systems, procedures, products and services involved in the customer contact, sale and order placement of consumer accounts. Including but not limited to the knowledge of ALL past and current promotions and 911 applications. Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers’ needs.
• Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers’ needs.
• Participate on special projects as assigned by MSCO CCO Leadership.

Qualifications

Required Qualifications

• Associates degree (or higher) -OR- 2+ years professional work experience -OR- current military service or prior military service with honorable discharge.
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
• 3+ years customer service
• 3+ years data entry experience

Other Qualifications

• Working with Consumer products & services.
• Excellent interpersonal communication skills (i.e., verbal, written, listening)
• High level of accuracy and attention to detail.
• Ability to establish and maintain excellent working relationships with peers within MSCO and TSD
• Time management skills
• Ability to adapt to rapid changes
• Proactive problem-solving skills (i.e. customer complaints, order issues)
• Manages multiple tasks & prioritizes well
• Working knowledge of Contact Center Applications used in Sales and Service Order placement Cobra, Metasolv, Siebel, SABRE, Desi, Inat. Lex, BMS, RNW
• Working knowledge of Microsoft Suite of products
• Ability to type 45 words per minute
• Experience in working in Team Environment

Leadfeeder is a remote first, fast growing international SaaS scale-up. We are on a mission to bring web intelligence into business. Simply put, Leadfeeder helps companies know more about their website visitors, which enables them to convert promising visitors into sales leads.

We’re excited to share that Leadfeeder has merged with Echobot, a leading provider of European Sales Intelligence. As a result, we now have 250+ team members based across 30+ countries and six offices across the US and Europe. Together, our companies are striving to be the leading sales intelligence and go-to-market platform in our core European and North American markets.

Are you a self-starter looking to learn and grow as part of a world-class team? We are hiring many key people around the world to strengthen our rapid growth. Join our journey!

We are now looking for a Customer Success Engineer to join our Customer Success and Support team. You will bridge the gap between our technical team and our customer facing teams. This position would suit someone with a technical background/knowledge, but who enjoys being customer facing and collaborating with teams. The successful person will be required to work the Eastern or Central time zones of the US.

Requirements

To apply for this position you’ll need to be proficient in each of the competencies listed below:

• Expertise with Google Tag Manager
• Experience in handling compliance relating issues from customers.
• Experience with similar Integrations to ours - for example: CRMs (Pipedrive, Salesforce, Hubspot), Analytics and reporting tools (Google Analytics, Google Data Studio etc).
• Understanding of how websites function - and how tools such as ours collect data from websites.
• Experience with Content management systems and consent management systems
• Ability to maintain and improve our help center / internal company knowledge base
• Comfortable with client interactions via video call, phone or email.

Responsibilities

• Creating a weekly summary of tech questions in the Ask Tech Team (ATT) channel sent to the business team.
• Constantly updating or creating our Help Center Articles (average of 7 per month).
• Creating and rolling out hands-on training (1 per month) for the Customer success & support department in order to improve their knowledge and decrease the number of contacts in the ATT channel.
• Regular client calls per week plus follow ups
• Huddles with developers to discuss the product, client issues and ATT questions
• Bi-weekly meetings to onboard clients
• Delivering training on new products for all the customer facing roles.
• Helping hand for the PMs
• Creating guru cards in order to establish processes for the whole CS department.

Benefits

• Vacation: Open Policy – Vacation days upon approval
• Medical + Vision + Dental: Company will pay 100% premium for you on company selected plans
• Retirement Plan: Access to a 401(k) plan
• Parental Leave: 12 weeks paid leave after 12 months of employment
• Basic Life and Accidental Death and Dismemberment (AD&D) Insurance
• Short Term Disability Insurance
• 12 Paid Holidays
• The chance to work with a very knowledgeable, high-achieving, and fun team
• An international, erse, fast-paced, and results-oriented work environment
• The opportunity to work remotely, with a flexible work schedule
• A competitive salary
• Bi-annual company retreats in sunny locations (currently remote, but we’ll resume as soon as traveling restrictions allow it)

If this role excites you and sounds like a great fit, please apply below!

Customer Support Specialist – Tier 2

Remote

Full Time

Customer Experience

Mid Level

Formstack improves people’s lives with practical solutions to their everyday work.

We are looking for a Customer Support Specialist – Tier 2 to help us accomplish this mission.

Formstack is a remote-first company with team members who live and work across the U.S., Canada, and the globe. We offer more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and erse team that values relationships as much as results. Come build what matters with Formstack.

Allison Zimmerman, Manager, Customer Support at Formstack, is looking to hire someone who will complement and strengthen the team.

Who You Are:

• You are able to explain and help others understand the problem and solution.
• You’re an exceptional communicator who can gracefully break down, solve, and explain even the most complex problems.
• You are always curious to learn more – you might not know all of the answers, but you’re eager to find them.
• You are well-versed in software, not fearful of new technology, and a hard worker who gets things done.
• You have the ability to switch gears quickly, and adjust your priorities and focus appropriately.

What You’ll Do:

The Customer Support Specialist – Tier 2 will be among the first line of communication for our current, future, and even previous customers, and will serve as the bridge to take our customers’ product usage and engagement to the next level. You’ll be working in multiple Support channels to ensure the best customer experience. In between tickets, you may also be asked to provide assistance to our internal customers via the internal-support Slack channel or Zoom, follow-up on cases, create/update collateral for new product releases, and deliver on quarterly key results. As a team, we actively communicate customer needs within the organization to reduce friction points for customers. As a Support Specialist, you will learn and develop skills to collaborate cross-functionally in the interest of customer advocacy and proactive support. You will be essential in helping our company keep customer needs front and center.

How You’ll Succeed:

• Learn the ins and outs of Formstack’s solution suite and Advanced Integration platforms.
• Be the primary point-person for incoming support requests via email, chat, and/or scheduled phone support.
• Work in a fast-paced environment and be able to meet or exceed our set Customer Inbound quotas.
• Create written and/or video documentation and keep these up-to-date.
• Think of new and creative ways to solve customer issues.
• Participate in product development by sharing customer feedback and your unique perspective as a Formstack expert.
• Work closely with our Sales Teams to answer questions, provide feedback, and assist in finding use-case solutions.
• Handle escalated support tickets

What We’re Looking For:

• Must have the knowledge or experience in one or both of the following:
  • Salesforce (required)
  • Tech Setup (API, SSO, JSON, SMTP)
• At least 1 year of Customer Support/Service background
• Typing skill, 50wpm minimum
• Proactive
• Resourceful
• Able to work successfully with minimal oversight
• Ability to tackle complex issues
• Able to think outside the box and look for alternative solutions
• Good time-management skills
• Willing to learn
• Handles change well
• Flexible, able to work weekends, holidays, late shift
• Open to working multiple support channels, separately or simultaneously (email, phone, chat) — experience in any of these channels is a plus!

Bonus Points:

• Knowledge/experience in the following:
  • Zendesk
  • JIRA
  • CSS
  • HTML
  • Webhooks
  • Basic knowledge of programming languages
    • PHP, Java, Javascript a plus
• Experience building out/maintaining a knowledge base
• Technical writing skills
• SaaS experience

Salary Range:

$50,000 – $55,000 per year (USD)

***This is a remote position***

What Formstack Offers for Full Time Employees in the US and Canada(exclude Quebec):

• Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
• Monthly Health & Wellness and Technology stipends
• Half-day Fridays
• Unlimited PTO for all employees.
• 401k & Roth w/ safe harbor match (the US and Canada)
• The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
• Company-paid conferences and extended learning opportunities
• Yearly company and team gatherings

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Formstack is proud and dedicated to providing Equal Employment Opportunities.

Formstack maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, citizenship status, disability, sexual orientation, gender identity, genetic information, union affiliation, veteran status or any other characteristic protected by law. This means we do not discriminate in any aspect of employment based on any of these characteristics. This policy applies to all applicants and employees through all phases of employment, including but not limited to hiring, promotion, treatment during employment, demotion, and termination.

Salary ranges are determined by industry research and trends. Inidual salaries are based on skills, experience, and geographical location. Compensation is reviewed on a regular basis and adjustments are made accordingly.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

ARE YOU READY TO TAKE YOUR CAREER TO NEW HEIGHTS? ARE YOU SEEKING A NEW CHALLENGE IN A DYNAMIC SECTOR?  

This is a very exciting and highly innovative time here at Outside. 

OUR TRUE NORTH:

Outside Interactive, Inc., the premier hub for active lifestyle enthusiasts, offers best-in-class content and experiences to more than 70 million of the world's most passionate outdoor, wellness, and endurance enthusiasts every month. We inspire a broad and erse audience to do the activities they love with greater enjoyment, inspiration, and knowledge and are dedicated to making real change in the outdoor and fitness industries

The ideal candidate is eager to learn about the ever-changing media marketing space. You can meet challenges with enthusiasm and are adept at keeping senior management informed. Your interests are marketing and advertising and you are passionate about an active and healthy lifestyle. This is a team environment. We're looking for a manager who is equally good at stepping up and offering solutions as they are hanging back and taking direction.… and knowing when the time is right for both.

- Holistically project manage all custom content deliverables and ensure timely delivery

- Drive production schedules and approval processes, asset collection, internal team alignment and trafficking and development and deployment of custom content, including social and email

- Oversee the management of sponsored social post execution across Facebook, Twitter, and Instagram channels.  Includes creation, posting, optimizing, routing and measurement.

-  Oversee the build, test and deployment of custom native emails that may include shoppable links

- Be the go-to and daily point of contact for our clients, ensuring alignment on goals, deliverables, timelines and KPIs

-  Work in collaboration with pre-sales, sales and digital media planning teams to move sold advertising deals into post-sales execution.

-  Ensure the Client Success team is delivering on all contracted scopes of work across all platforms, including digital, social, podcast, print and events 

 - Gather and measure analytics, track pacing, reporting to clients and final recapping that include insights and key learnings

- Define and activate optimization tactics that ensure top performance of native content

-  3-4-years experience in marketing and/or digital media planning or account management

-  Capacity to balance, prioritize and deliver accurate results under tight deadlines

-      Strong client relations and communications skills

-  Deep understanding of Google docs as well as analytics tools (Google Analytics, Salesforce, Smartsheets, Facebook Insights and Hubspot)

- Must be eager to learn and accept new challenges, working both independently and as a member of a team

-  Excellent written and verbal communication

-  Bachelor's degree in marketing, advertising, or related field

Entirely remote jobs that could be performed in Colorado: Employees can expect to be paid a salary of  between $50,000 to $65,000.  Additional compensation may include a bonus or commission . Additional benefits include health care, vision, dental, retirement, Flexible Time Away,  sick leave, and more.  This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors

Title: Customer Success Associate

Term: Full-time

Location: Remote, within the U.S.

Overview:

Solstice is an award-winning clean energy company working to put affordable renewables in the hands of every household, including low-income populations and communities of color. Climate change is a top concern for many Americans, and Solstice is poised to experience fast growth as demand for climate solutions surges from governments, businesses, and nonprofits.

Position overview:

Solstice has been growing quickly, and we’re looking to bring on a Customer Success Associate. Customers are the most important stakeholder at Solstice, and we strive to ensure every customer has a great experience with community solar. You’ll wear a few different customer support hats: helping customers navigate our digital platform, responding to customer inquiries in a timely manner, and onboarding new customers to Solstice. The right candidate is process driven, a problem solver, loves helping and talking to people, and is passionate about environmental justice and climate change mitigation.

Responsibilities:

• Be the first point of contact with customers, understanding their concerns and resolving them in a professional and timely manner
• Leverage both phone and email to clearly communicate Solstice’s value proposition to customers
• Assist with execution of customer communication, onboarding, and education initiatives
• Document all activities in our CRM (Freshdesk) and in the Solstice platform
• Help build scalable customer service processes and implement efficiencies across all stages of the customer journey
• Collaborate with team members within and across departments to improve customer management processes and enhance the customer experience
• Fully understand the solar industry, community solar market, the Solstice customer profile and value proposition

Requirements

• A minimum of six (6) months of customer-facing experience
• Patience with customer questions and the ability to articulate value proposition to external stakeholders with passion and energy
• Love for helping and bringing joy to others
• Full of positive attitude – you see challenges as learning opportunities
• Proactive -- you identify problems and design solutions without being asked
• Excellent communication, interpersonal, and organizational skills
• Process-oriented with great attention to detail
• Enthusiastic, team-oriented, and hungry to be part of a team that motivates and inspires you
• Passionate about renewables, cleantech, environmental justice, and/or sustainability
• Experience in CRM or Customer Support softwares a plus

Benefits

As a Customer Success Associate, you will gain:

• A deep understanding of the solar and renewable energy space, particularly the rapidly growing community solar industry
• Experience at a fast-growing tech startup/social enterprise that’s creating a more just and equitable energy industry
• Opportunity to identify and manage customer support and customer management projects
• Knowledge that you’re working every day to improve the livelihoods of families looking to join the clean energy revolution
• Inclusion in a mission-driven, fun, and collaborative company culture

• Company equity to share in the upside of Solstice’s growth
• Competitive salary, dental coverage, and inclusive healthcare, including expense reimbursement for out-of-state reproductive care
• 401k with matching
• Professional development annual stipend
• Gender-neutral paid parental leave policy
• Five weeks of PTO a year, including when we close the office for ~1.5 weeks in late December each year
• Flexible personal time to allow employees to run errands and go to doctor’s appointments without taking PTO
• Ability to work remotely from within the United States
• A team of passionate, collaborative, dedicated, and empathetic employees

About Solstice

Climate change mitigation requires massive clean energy expansion, yet 77 percent of American households cannot install rooftop solar power due to rented housing, the structure of their rooftop, the upfront cost, or access to financing. Solstice connects households and community organizations to “community solar”—shared solar farms that are installed in a centralized location where local residents can enroll in a portion for free, without any home installations, and enjoy guaranteed savings on their monthly utility bill.

One of the only companies in the solar industry co-founded and led by women of color, Solstice has generated demand for nearly 139MW of clean energy across 43 community renewable projects in multiple states, with the total clean energy capacity from enrolled households, small businesses, and nonprofits representing the environmental equivalent of not burning 62 million pounds of coal. In addition, Solstice’s software manages the end-to-end customer experience for the life of the 20-year renewable energy project on behalf of developers and financiers, from customer enrollment to billing/crediting to ongoing customer engagement.

Solstice was founded to advance equity and inclusion in America. We are committed to living those values, not just in the work we do to promote environmental and energy justice, but in how we grow as an organization. We seek to always expand leadership opportunities for marginalized communities in the global transition to clean energy.

Solstice is an equal opportunity employer. We hire, train, compensate, and promote without regard to race, religion, gender identity or expression, sexual orientation, disability, age, national origin, genetics, veteran status, or any of the other characteristics that give each of us a unique perspective and capacities.

We’re a team of mission-driven, passionate, and dedicated iniduals. We’ve fostered an inclusive and fun culture through monthly outings, solar farm field trips, and all-team strategy retreats throughout the year. To ensure the health and safety of our teammates, all employees are required to be vaccinated against COVID-19 in order to attend in-person events. Apply today and get to know us!

Customer Support Manager

at Typeform

Remote – United States

Hi! Before ing into the job details, let’s give you some context on who we are and what to expect when joining the team.

Typeform has seen significant change since it was founded 10 years ago. We’re expanding from a small Barcelona-based business to a truly international and remote company. Our vision is a world of more personal business relationships. We believe we can create that world by living our mission: To bring people closer with better conversations.

To do so, we look for people who are curious, ready to own their objectives, and passionate about taking organizations to their next chapter. But we are aware it’s not for everyone, our environment is perfect for those willing to become a change agent and roll up their sleeves to build our rocket ship.

About the team

Reporting into the Head of Customer Support, you will be part of our global team based across the States and Europe. You’ll be directly managing a distributed team of 10 people working closely with the product, growth, and support managements teams. You’ll be part of a dynamic and versatile product makes a fast-paced and ever-exciting environment that’s balanced with down-to-earth and authentic team energy.

About the Role

We are on the search for people who love helping others use our Typeform product in the best way possible. Someone who is empathetic and wants to work collaboratively as part of a team to create a remarkable customer experience as our product and processes evolve. Someone who doesn’t have all the answers yet, but really wants to learn.

If this sounds like you, please read on.

Things you will do:

• Monitor & manage team performance, productivity, and service levels on an ongoing basis
• Work closely with Support Management, Services, and Talent team to ensure staffing aligns to forecasted volume
• Contribute to quality review sessions with team members. Review and improve existing policies to scale up on existing quality standards
• Be a conduit of effective communication and bridge timezone gaps (support coverage, async communication)
• Encourage and ensure best practices for customer support interactions by delivering a consistent ticket handling process
• Meet regularly and conduct regular feedback and coaching sessions
• Serve as an “outlet valve” for support tickets; willing and able to manage escalations and to jump in and handle tickets along with your team when required
• Assist in building internal knowledge base + documenting processes for billing/technical/product questions/troubleshooting
• Drive a culture of efficiency by working with Services to ensure processes are clear and we’re maximizing our tools & technology
• Be the voice of the customer in the Support team working closely with other Customer Engagement teams, Product, and Marketing to implement insights and product improvements
• Deep understanding of team strategy and strives for ways to achieve goals and priorities by level of impact while maintaining an employee-centric culture and leading with values
• Plan initiatives to empower the team to transition into more of a proactive solution function
• Build and drive activities and mentorship that up-skill the team and performance
• Set clear performance objectives and visibility to inidual and team performance helping them develop their skills and achieve their goals.

What you already bring to the table:

• 3+ years of experience building support teams at scale to drive overall success and engagement
• Experience working in fast-growth SaaS companies
• Experience with team management in remote and asynchronous environments
• Leadership skills, knows how to give hard feedback keeping people in mind. Working with them on improving and bringing them to the next level, giving hard feedback.
• Comfortable working and leading global teams at the same time as building them up being a key hiring stakeholder
• Solid knowledge and managing based on operational KPI’s, resolution, C-sat, NPS, attrition,… to improve team performance
• Coaching and having hard employee conversations
• Experience defining and implementing quality monitoring metrics
• Performance-based metrics, actively participate in monthly MBRs
• Team meetings, evaluate the performance of the entire team
• Creating a fun environment and engaging the team on a regular basis
• A commitment to improve your customer service skills on an ongoing basis

Extra awesome:

• Experience with Zendesk
• Experience building up a support team from scratch
• Worked on an early-stage product
• Experience working in a Typeform specialty team

To fulfill our vision (Bring people in) and mission (To bring people closer with better conversations), our 500 remote Typeformers from 55 different countries come together to live up and deliver on that promise.

* Typeform drives hundreds of millions of interactions per year, powering conversational, human-led experiences all over the world. We are proud to be an equal opportunity employer. We celebrate ersity and do not tolerate discrimination and harassment of any kind, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We believe that by celebrating our differences, we can win together.

Title: Hospital Billing Collector – Remote

Location: Dallas TX US

Job Category: Customer Service and Claims

$750 Sign On Bonus For External Candidates

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Roles and responsibilities can often be expanded to accommodate changing patient or organizational needs and conditions as well as to tap into skills and talents of employees. Accordingly, employees may be asked to perform duties that are outside the specific functions that are listed.

Primary Responsibilities:

• Responsible for managing Third – Party AR by analyzing denied and unresponded claims
• Outbound calls to insurance carriers to appeal and check claims status
• Post explanation of benefits
• Coordinate with insurance carriers to reconcile / resolve any issues
• Familiar with explanation of benefits
• Maintain Compliance and HIPAA standards at all times
• Meet or exceed daily production standards by maintaining work list according to metrics
• Meet or exceed daily quality standards
• Perform other duties and functions as assigned
• Process insurance / patient refunds and adjustments
• Evaluate and respond to all emails request for any deposit issues in order to resolve in a timely matter

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of experience in Medical Billing
• 1+ years of customer service experience analyzing and solving customer problems; OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
• Experience with Microsoft Office applications (Word, Excel & Outlook) – ability to create, edit, save and send documents, spreadsheet and correspondence
• Ability to work an 8-hour shift Monday-Friday from 8:00am to 5:00pm

Preferred Qualifications:

• Experience with Healthcare/Medical/Pharmacy terminology

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to navigate on internet for researching purposes
• Demonstrated problem solving, organization and interpersonal skills
• Ability to work independently and as part of a team
• Excellent communication skills, both verbal and written

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 – $26.88. The salary range for Connecticut / Nevada residents is $16.83 – $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

Deliver empathetic, engaging, and effective support to help patients overcome barriers to treatment adherence.

Are you interested in…?

• Creating better outcomes for patients, and the rest of the healthcare ecosystem?
• Helping patients start, stay on, and achieve optimal experience and outcomes with treatment?
• Working for a profitable and growing (~100 people today) patient-focused health technology company?
• Working from home anywhere in the US?
• Having opportunities to grow professionally in multiple directions?
• Being engaged and challenged by smart, driven colleagues to constantly expand your learning and growth?

Human Care Systems is the Treatment Adherence company…

• Helping patients start and stay on treatment with rules-driven smart interactions via phone, email, SMS, mobile, web and printed materials
• Delivering value to all key market participants through optimal use of treatment – patients, HCPs, payers, and biopharmaceutical companies. Our clients are the biopharmaceutical companies who need to ensure their medicines are taken as prescribed
• Designing our organization as a system and ‘designing-in’ the right roles, technologies, data flows, processes, decisions, and improvement mechanisms

The core of the role is…

• Provide patient and caregiver support, via remote channels (phone, video, click-to-chat) to help overcome barriers to treatment adherence
• Build trust-based patient relationships based on empathy and a commitment to help the patient maximize his/her outcome from treatment
• Working with approved talking points, engage each patient to overcome his/her barriers to adherence: knowledge, injection concerns, side effects, cost, motivation, HCP communication, etc.
• Utilize motivational interviewing and cognitive behavioral therapy techniques to support each patient to overcome his/her adherence barriers
• Develop and support each patient to achieve his/her personal action plan to overcome the specific barriers getting in the way of treatment initiation and adherence
• Document each patient interaction via relevant software programs
• Participate in regular quality monitoring process where calls and electronic records are reviewed to ensure each patient received the highest quality support possible.

Qualifications…

• Background in customer/patient service
• 2 Years of professional experience
• High School Diploma or GED
• Proficient in use of CRM technology
• Must have a quiet and separate room that can be used as home office to ensure patient privacy
• Excellent communication, time management, and organizational skills
• Ability to work a flexible schedule
• Bilingual (Spanish/English)

Preferred qualifications:

• Experience working in healthcare
• Experience in customer service
• Bilingual - Spanish/English
• AA, BA

Some key details…

• Competitive compensation at $17-$21/hour based on experience
• Full family benefits (health, dental, etc.) for full-time employees
• Paid vacation/time off policy
• Other benefits: Mobility within the company in many directions; Growth opportunities; Access to senior leadership; Colleagues who are incredibly motivated by our work and helping patients; Opportunity to be at the forefront of technology-led patient support and outcomes

You will like it here and succeed at HCS if you are….

• At your best when engaged, supported, and challenged by curious, driven colleagues
• Non-defensive and enjoy iterating and getting designs better and better
• Self-driven, flexible, and effective at working autonomously
• A ‘doer’ who is both smart and humble, proactive and reflective, curious and focused, leader and supporter

Our culture is…

• Patient focused and performance driven – we always deliver for patients and clients
• Mutually supportive and focused on iteration and learning
• High on autonomy – we treat all HCS people as responsible adults able to control their schedules and deliver for work, life, and family
• Driven by a team of ‘T people’ (deep expertise and wide knowledge base) who are curious and inclined to focus, go deep, and learn fast
• Organically derived – we are who we are

Our hiring process…

• We will review all applicants
• Where there seems like a potentially good fit, we will reach out to schedule video chats and interactive exercises

Job Type: Full-time

Pay: $17.00 - $21.00 per hour based on experience

Digital Scientists is looking for a Customer Success Manager to provide ongoing support to our clients and build relationships with them. Work with our talented software development and digital product design teams. The candidate should be able to contribute to recurring revenue by delivering on support and managed services as well as generate new opportunities with existing clients.

We are a software services agency that works with established household names, new tech startups, and mid-market movers across an array of verticals including Healthcare, Logistics, Manufacturing, and Marketing Technology to name a few. We build and design a wide variety of customized full-stack software applications that span from cutting-edge AI and Machine Learning models to complex engineering systems to new ground-breaking mobile apps.

This role will support customers as they transition from active project clients to production operations, manage technical support and enhancement backlogs, be proactive with product analytics that will help optimize the customers services and work with development teams to provide 24/7 support for our customers. Become a consistent face for the relationships that often last beyond any one project.

This is a WORK FROM HOME role within the United States, with occasional meetings in our Alpharetta, GA office. We're a creative, fun-loving, hard-working team of Product Managers, Designers and Developers. If you thrive on the energy of a startup environment, and want to work in a consultative role with some of the biggest client names, you’ll love Digital Scientists.

• Coordinate software support and enhancements for our customers in alignment with Digital Scientists’ guidelines, customer expectations, and each Support Level Agreement (SLA)
• Proactively seek knowledge of the customers’ industry, their pain points, and required needs and business strategy
• Become the customers champion, review the customer complaints and concerns, seek to improve the customer experience, and communicate their needs internally to Digital Scientists
• Create and present deliverables to customer executives defining value add of services; such as impact assessments, market research updates, user interviews, and enhancement roadmaps
• Create and maintain the product knowledge base
• Develop process / approach and oversee task alignment while managing releases
• Collaborate closely with internal UX/UI Designers, Software Developers, and Digital Product Managers to ensure quality enhancement deliverables
• Provide helpful feedback to team, ensuring internal team’s alignment with SLA requirements, timelines and budget
• Ensure Customers’ satisfaction with features and digital products
• Provide guidance to Support Developers, DevOps, and Quality Assurance team members that are both local and offshore
• Implement a standard process to ensure bugs are fixed according to the SLA. Proactively catch mistakes or bugs across increasing scope of software features
• Define and measure success criteria and metrics of digital products post- implementation
• Create solutions and participate in continually improving customer success methods
• Report to the VP, Product Management

Requirements

• Bachelor’s degree and 5+ years experience leading multiple customers and end-to-end customer success management
• Strong presentation skills with ability to articulate value, empathy and compassion.
• Skilled in product task management tools, preferably JIRA, Confluence, plus analytical tools, roadmap tools, and Google Drive suite of tools
• Able to lead up to 10 customers concurrently

Bonus Points

• Self-initiative and ability to adapt to shifting priorities
• Agile processes and methodology
• Customer centric with ability to overcome barriers and conflict, while encouraging collaboration in order to prevent rework
• Consistently achieve successful outcomes
• Passion for working with latest tools and technologies
• Experience working at an agency or consulting firm

Benefits

* Open and collaborative work environment

* Work with the latest and greatest open-source tools

* Opportunities for professional development

* Generous group health plan (Company paid Employee coverage)

* Generous Paid Time Off

* 401K savings plan (with employer matching)

Digital Scientists explores, designs and builds customized digital products for organizations that need a fast-paced and ongoing innovation capability. We help our clients explore complex problems quickly and effectively. We facilitate product discovery workshops, perform research and analysis, and design and build digital solutions

Swytch is changing the way we move. We fundamentally believe that transport shouldn't cost the Earth - so we've made it our mission to make electric transport accessible to everybody.

Since launching in 2017 we have reached over 40,000 customers, across 50 countries who have collectively ridden over 10 million miles! Since then, we have raised over $5M to scale our operations and supercharge our product development.

The IT Team

The business is growing at a rapid rate, so is the Internal IT team. The team is currently led by the Head of IT supported by an managed IT support company based in London, providing technical support to in-house, home working and staff across the pond.

The Role

This opportunity is for an IT Support Technician to join a newly formed IT department. Working as part of Internal IT, you will be responsible for providing support for IT services ensuring they met relevant service level objectives and targets through the adoption of standard processes.

You will be reporting directly to the Head of IT and helping grow the department in supporting the growing business.

Responsibilities include, but not limited to:

• Provide 1st & 2nd Line remote technical support to internal staff base (55+ employees)
• Understand, log, troubleshoot, diagnose and resolve technical support and service requests from staff ensuring their support demands are met to a high standard.
• Onboarding new users to the business in configuring new laptops\desktops and software.

• Repairing/upgrading hardware software
• Maintaining inventory of hardware and software
• Complete standard scheduled / maintenance tasks when required
• Assist with hardware and software procurement
• Understanding the business needs and recommending solutions to optimise workflows using IT systems.

• Consider and recommend system changes to improve efficiency, reliability, performance, security, and staff experience
• Document, implement and review processes and procedures to support IT services where required

Requirements

You will have:

• Background in an IT support role
• Experience in a mixed environment (Windows and Mac), mainly Windows 10/11.
• Proficient with Microsoft O365 environment. This includes managing Emails, Teams, SharePoint, OneDrive etc.
• Experience managing SaaS products i.e. Anti-Virus, Asset management etc.
• Good understanding of Azure AD, DNS
• Have used and managed Ubiquiti products
• Understand basic networking and network troubleshooting
• Excellent communications skills, both written and verbal
• A passion for IT and all things technical
• Self-motivated to deliver the required results
• Ability to work flexibly

Nice to have:

• Exposure in using Google applications (Gmail, google drive)
• Experience in migrating from a Google environment to a Microsoft
• Experience of working in a start-up environment
• A professional IT qualification

Benefits

• Competitive salary between £25,000 and £35,000 per annum
• Flexible, remote working; come sit in our office in East London and enjoy a daily free lunch, or work from the comfort of your own home, anywhere in the UK.
• Open and transparent company culture giving every employee direct access to our founders and our quarterly business reviews.
• Unlimited annual leave.
• An annual program of wellbeing activities including a subsidised annual membership to a meditation app and EAP service.
• Your very own Swytch kit!
• Electric Penny Farthing Lessons.

Our team comes from a variety of backgrounds and we embrace our differences. We aim to be erse in our people, our thinking and our innovation. We strive to create an inclusive culture, building a company and products that are making a better world for everyone. If you want to be part of the electric transport revolution, apply now.

Title: Licensed Insurance Customer Service Representative

Location: United States

• US-Remote
• Full-Time
• Minimum Salary: USD $43,800.00/Yr.
• Maximum Salary: USD $54,600.00/Yr.

Description

The Licensed Insurance Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a ision of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

Paid Training: Mandatory attendance is critical to your success and as such is required for the duration of training and performance will be continually assessed throughout. The paid training is Monday – Friday between the hours of 7:00 am -7:30pm EST (40 hours per week) for 12 weeks.

After training and onboarding is completed, go-forward shifts will be between the hours of 1:30pm-10pm EST. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week. Shifts may be subject to change in the future based on business needs to a shift of 11:30am – 8pm EST.

Once training is complete for the Customer Service Rep (CSR) role within the Customer Response Center (CRC), you will be aligned to our Expanded Call Group, which are can include some complex calls. As time progresses and you gain experience, you will be expected to move into more complex call groups. As you progress through the different call groups, you will be eligible for promotional increases.

Responsibilities:

• Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.
• Builds rapport with each customer.
• Listens to customers’ requests and inquiries.
• Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
• Escalates to appropriate team if necessary.
• Processes policyholder transactions accurately and within Customer Response Center established time standards.
• Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
• Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
• Understands aspects of billing systems as it pertains to policy coverage.
• Identifies and communicates transactions and impact to policy premium.
• Evaluates and makes decisions regarding exceptions to payment plan and fees.
• Makes alternate payment arrangements with customers and interacts with billing system to reflect arrangements.
• Places policy in follow-up and ensures adherence to arrangements specified.
• Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
• Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient.
• Develops and maintains product, procedural and technical systems knowledge. Completes licensing and continuing education requirements.
• Actively participates and leads LMS initiatives within the scope of the role.
• Looks for opportunities to improve processes within team or department through root cause problem solving.
• Provides leadership, coaching and technical/procedural knowledge to service representatives relating to personal lines auto policies.
• Participate in training of new service representatives through job shadowing, work review, and coaching and feedback.
• Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and the internet.
• Supports and participates in office or department programs and contests.
• Performs additional duties as assigned.

Qualifications

• Minimum of 3 years of insurance experience.
• Personal Lines producer insurance licenses required.
• Associates degree preferred.
• Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required.

Your mission

Your mission as Director of Customer Success will be to ensure all customers love Recruitee. You’ll lead customer success & support teams and work closely with senior leadership to translate customer feedback and behaviour into commercial opportunities. Reporting directly to the CEO, you’ll get the chance to contribute to Recruitee’s overall strategy by challenging the fundamentals of the business, e.g., product features, upsell paths, and pricing approach.

About the team

The customer success team consists of 19+ people across our offices in New York, Amsterdam, and remote throughout Germany. Its mission is to help our customers grow their teams and companies. The key to unlocking this is building a trusting relationship with our customers and a collaborative culture within their companies. Your direct reports will be the Customer Success Team Leads and the Head of Customer Support, who leads a team of 20+ support specialists.

Your 12-month journey

In the first three months, you’ll focus on learning about Recruitee, understanding the product, the target markets (Benelux, DACH, US-CA), the HR tech landscape, and customers, besides learning about our systems and processes. You will also get to know the team and start building relationships.

After six months, you will be fully immersed in the role and have developed a vision for the next few years regarding where Recruitee wants and should progress. You will have also run successful campaigns around upsells to higher plans. Furthermore, you will look into how we could initiate cross-selling with the other companies from the group.

After 12 months, you’ve mastered your Director of Customer Success role and had a massive impact on the team and company.

What you'll do

• Retention & churning reduction – keeping retention high and churn low. Translate customer observation on why they churn into action points.

• Adoption – ensuring our customers get the best value out of the tool. Driving adoption and providing our customers are aware of all the different features.

• Advocacy – deploying initiatives (campaigns, discounts) to enable our customers to refer other companies to recruitee.

• Gatekeeper/voice of the customer internally – convey customers’ feedback to the internal organisation constructively and positively.

• < dir="auto"> Help Recruitee move upmarket – building a strategy to move from small customers to Mid Market.

• Spot opportunities in untapped markets – BNL, DACH & US are our focus markets, but perhaps there’s an untapped potential in other regions. Scout those untapped potentials to create more winning markets.

• Customers success transformation – developing customer success as an organisation within the context of moving upmarket.

What you’ll bring to the team

• 10+ years of work experience in customer success.

• Commercially savvy – you wouldn’t shy away from running an upsell campaign.

• Product geek – we’re a product-led company; the product is the foundation of who we are.

• Natural connector – good interpersonal communication skills, essential to connect with the other department heads and build relationships.

• Data-driven – you understand how to calculate key metrics and translate data into actions.

• Ability to challenge the status quo and spot opportunities.

• Operational expertise – understanding the difference in dynamics within the business operations.

Why Recruitee 💙

• A chance to be part of and to shape one of the hottest, most ambitious scale-ups in Europe.

• € 1,500 annual training budget.

• 25 paid holiday days.

• Pension scheme & fitness subscription.

• Annual bonus based on company performance.

• Apple MacBook alongside a Home Office budget.

• Work from anywhere for 4 weeks/year.

• Annual travel budget to visit the team in Poland.

• An inclusive and international work environment with a lot of fun thrown in!

• Impactful role at one of the fastest-growing companies in Europe.

• We’ll save you the startup pitch of Friday beers, and ping-pong. Visit our Instagram to check us out: https://www.instagram.com/recruitee

About Recruitee

Recruitee develops innovative SaaS Recruitment Software to help companies hire better, and we are on a mission to make great hiring accessible to all. 🤲 We’re headquartered in Amsterdam with offices in Poznan, Wroclaw, and New York! Our international team just crossed 200 happy employees of 25 nationalities. We are proud of our humble beginnings that have now transformed into rocketing growth with over 4,000 much-loved customers worldwide, and we are not stopping here.

Have we caught your attention? ⚡️

If you’d like to be part of this amazing journey, please apply now or reach out via email [email protected] or LinkedIn for more information. We look forward to meeting you soon!

Recruitee is an Equal Opportunity Employer. We celebrate ersity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neuroersity, or status as an inidual with a disability.

Prior to or upon employment, it may be required to provide a certificate of conduct or similar document for this role. Recruitee has partnered with Validata for this.

About LRN

Do you want to use your client success expertise to help people around the world do the right thing? Join us at LRN to be a part of a small, global company—fewer than 500 employees—where you can have maximum impact.

LRN works to propel organizations forward with the partnership, knowledge, and tools to build ethical culture. More than 1,000 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to outbehave and outperform

Position: Client Success Manager

Location: Remote based in the US

LRN is seeking a Client Success Manager to maintain relationships and ensure value delivery within our existing customer base. In this role, you will be one of two primary points of contacts for clients with the other being a delivery Project Manager. You will work closely with the Project Manager and other LRN teams to ensure successful adoption and utilization of the LRN solution set (library content, platform, bespoke learning solutions, and advisory consulting). You will be an ambassador for LRN by being a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base.

The inidual in this role will have the opportunity to:

• Acting as the strategic partner between LRN and several of our most important and strategic clients by building relationships with multiple contacts and buying centers
• Participating in the planning process with clients regarding the deployment and utilization of LRN’s licensed solution set
• Proactively analyzing client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate
• Executing on-going formal Program / Business Reviews with client stakeholders and sponsors
• Monitoring all account work streams and projects (i.e., working with internal teams to ensure client satisfaction

• Managing all commercial aspects of the relationship including contract amendments, recognition forecasting, statement of work, pricing, and service credits
• Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN products/solutions to existing buyers
• Representing the voice of our clients to internal teams including sales, content and technology

Requirements

Qualifications and skills:

• Minimum of 8 years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts

• Exceptional relationship development and management abilities and a proven commitment to customer service
• Experience supporting iniduals who are using a SaaS business application
• Ability to bring clarity, structure and discipline to a variety of situations and environments and experience working with complex projects
• Extremely effective written, oral, and presentation communication skills
• Strong Microsoft Office skills and a working knowledge of technology and system interfaces

• Familiarity with Salesforce.com
• Knowledge of Customer Success Management tools like Gainsight
• Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions
• A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance

Benefits

What we offer:

• Competitive compensation
• Flexible working schedule
• Flexible PTO plus US public holidays
• Excellent healthcare plan including eye & dental care
• Excellent 401K with employer match
• Life Insurance, Short term and long term disability benefits
• Health & Wellness reimbursements
• Health Saving & Flexible spending account

LRN is an equal opportunity employer. We celebrate ersity and are committed to creating an inclusive environment for all employees.

Why Should You Join Fletch?

Do you believe that every company is now a tech company, that data is the lifeblood, and cybersecurity now matters to everyone? Do you believe analytics should be affordable, and produce answers that are understandable by all? If so, Fletch is the company for you.

Fletch is on a mission to democratize cybersecurity analytics, so companies of all sizes have a fighting chance to be secure in an ever-changing threat landscape. We are looking for innovative, motivated, and out-of-the box thinkers to join our team. We are located in the San Francisco Bay Area and have been building a remote team all over the US.

If this excites you, we would like to talk with you and have you join us on this journey.

Why Fletch Wants You?

As an account manager on our team, you will play a strategic role ensuring your accounts realize the value of their subscribed Fletch’s apps while identifying and executing on cross-sell and upsell opportunities to support account expansion goals. Our product-led growth approach has enabled a very efficient customer acquisition engine- you will be part of a new customer success team striving to match that efficiency. While you will bring your previous experience to this role, to ultimately be successful you will eagerly adopt and help define new approaches as well. You will:

• Create and execute customer account plans in collaboration with the rest of the customer success team to ensure value realization and create superfans to spread the word about Fletch
• Educate customers on new use cases, features and integrations that create added value
• Regularly update internal systems to document customer health and status and create visibility across the organization
• Manage and forecast customer renewal and expansion goals
• Develop case studies, run speaking events, and participate in webinars to encourage customer usage of Fletch features and help build our customer community

Requirements

• Bachelor's degree Strong project management skills, organizational skills and high attention to detail
• Strong verbal, written and presentation skills
• 3+ years of experience in managing customer relationships
• As Travel Restrictions Lift: Ability to travel up to 25% of the time for client and company commitments
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Proven track record of meeting and exceeding inidual retention and expansion goals

This role requires availability from at least 10 am to 4 pm PST.

Benefits

Flexible leave policy

THE OPPORTUNITY

Aqua Security is looking to hire a Customer Success Manager to support enterprise and strategic accounts throughout the APJ region.

Our Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Aqua’s solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty.

A confident “customer first” attitude is required to work through challenges, field technical questions, and influence stake holders. The CSM will execute strategic account plans, deliver QBRs, and be the advocate for the customer internally, while focusing on a positive customer experience. An exceptional CSM strives to understand our customers’ technical, security and business requirements and is able to anticipate and avoid issues; identify and mitigate risk; and cultivate deep customer relationships with some of the world’s most iconic organizations.

This is a remote role based in South Korea. 

YOUR SKILLS

• 5 years of experience in a similar role with a software company
• Fluency in English  
• Excellent verbal and written communication skills
• Passionate about customer success; seeks to achieve extraordinary results through tenacious and creative problem solving
• Must have background in a similar role supporting enterprise clients, directly and indirectly
• DevOps, security, and Linux background is a plus
• Previous experience with CSM tools is desired
• Possess customer-facing and communication skills that enable you to best represent Aqua Security within a customer’s environment
• Ability to work in a dynamic team-oriented environment and tackle customer challenges/requirements
• Thrives in a fast based, dynamic, team-oriented atmosphere and is adaptable in nature
• Successful track record of multi-tasking and being a cross-functional team player
• Attention to detail and quality of work
• Good problem solving, time management, organization and analytical skills
• Ability to travel domestically up to 20%, and occasionally internationally

 THE TEAM

Aqua’s Customer Success team solves real-world security challenges for our customers. We are the only cloud native security provider securing the build, infrastructure, and running workloads of container applications.

Our mission is to drive an exceptional experience and sustained value for our customers, throughout their journey, while building trust and consulting on Aqua’s products. In less than two years, our team of Customer Success Managers has grown from its inception to our current global team of almost 30 CSMs.

AND NOW, A LITTLE ABOUT AQUA:

Founded in 2015, Aqua Security is a global late-stage start-up widely known for being the largest pure play cloud native vendor, helping enterprises secure their cloud-native applications from development to production, whether they run using containers, serverless, or virtual machines. Aqua bridges the gap between DevOps and security, promoting business agility and accelerating digital transformation. 

• We are a Unicorn! Recently secured $135M in series E funding pushing us over $1B in company valuation
• More than 500 enterprise customers, including many F100 companies across the globe 
• Strategic partnerships with the major cloud-native platform providers and public cloud providers 
• At the forefront of open-source cloud-native solutions and primary cybersecurity research 

If you’re ready to do your best, now is the perfect time to join Aqua! We are still small enough for you to make a big impact and contribute significantly to the success of Aqua. We hire Aquarians in 17 different countries across the globe. Aside from being in a hot cloud security industry, we love to have fun! Aqua also offers great company culture, amazing colleagues, international travel and lots more!

None

Insightsoftware is a growing, dynamic computer software company that helps financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

The Client Service Manager is a key member of our customer facing team, and plays a vital role in the delivery of our services. The Client Service Manager is responsible for the day to day interaction with the client, ensuring the timely and accurate execution on all aspects of equity plan administration and financial reporting deliverables.  Candidates for this position should have a strong attention to detail as well as creative problem-solving skills.  This inidual should have demonstrated ability to successfully manage multiple client relationships and projects, while driving high levels of client satisfaction.

What You'll Do:

• Ensure outstanding service delivery to an assigned book of clients
• Interact directly with the clients, developing client-specific procedures, responding to inquiries, planning for future stock plan events, maintaining and ensuring data integrity and overseeing the administration of all functions of the equity plan administration (processing, stock issuance, settlement processing, taxation, reporting, etc.)
• Manage and interface with applicable third-party vendors (brokers, transfer agents, etc.)
• Serve as an escalation point for team members for support and problem resolution
• Interface with cross-functional Certent team members, as needed, in delivering timely and accurate client administration services (sales, support, engineering, etc.)

• B.S. or B.A. in a Business Administration, Economics, Accounting, or Finance or related studies
• 5+ years of customer service related experience dealing with corporate clients
• Proven working knowledge of stock options, employee stock purchase plans, restricted and performance awards, ASC 718 and/or corporate accounting administration.
• CEP Certification preferred (Certified Equity Professional) or willingness to pursue
• High level of proficiency in Microsoft products (Excel, Word, PowerPoint, Outlook)
• Excellent written and verbal communication skills
• Ability to work well in a collaborative environment
• Strong analytical and independent problem-solving skills
• Strong organizational skills to manage multiple clients’ tasks and issues in a fast-paced work environment
• Exceptionally resourceful, detail-oriented with ability to deliver complete and accurate results
• Experience working with different types of Equity Plans in both private and public companies is preferred
• Ability to identify and implement process improvements
• Knowledge of equity compensation taxation and accounting rules and applicable compliance regulations preferred

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

Who is Purple?

Purple helps physical venues survive and thrive through optimizing safety, enhancing the visitor experience, and driving revenue. This is achieved through connecting multiple data sources – many of which are already present in a venue. Businesses get a complete view of what is happening in their space, allowing them to make informed decisions and drive meaningful experiences through a number of built-in intelligent space solutions.

What’s the role?

The Customer Success Lead is responsible for the success of customers across LATAM with the purpose of representing the voice of the customer and guiding them to value with Purple. Through direct engagement with mid market and enterprise customers, you will work to understand business needs and link with driving successful outcomes with Purple. You will also be responsible for line managing LATAM team members, along with their personal objectives and key results.

We’re looking for someone outgoing, level headed and empathetic, with experience working in customer facing roles and managing direct reports.

Purple is a remote-first business, so you can work from anywhere in Latin America.

What will you do?

You’ll bring with you the skills, experience and knowledge to:

1. Ensure customers love working with Purple and have a positive experience
2. Delivery on inidual and pod/team objectives and key results
3. Ensure customers are using and getting value from our product
4. Work closely with the Account Executive and VP of Customer Success to ensure renewals are conducted successfully and on time
5. Work as part of a team to create shared learnings and ideas to improve
6. Partner closely with the commercial team to ensure new leads are being generated and customers are expanding with Purple
7. Ensure the successful completion of customer GoldSheets
8. Ensure Success Plans are happening pre sale and during the customer lifecycle
9. Work with VP Customer Success to define and execute the strategy for CS in LATAM
10. Generate a collection of customer advocates we can use as references, and talk about publicly
11. Generate and maintain strategic relationships and engagements with key customers/partners
12. Embed a culture of continuous improvement across the team

Requirements

Who are you?

Requirements

• Create and deliver annual retention and expansion strategies for the pod
• Understand, manage and drive customer health, managing erse customer communications
• Conduct productive onboarding calls, QBRs and ABRs
• Understand, discuss and plan for ROI customer success
• Effectively utilize Gainsight to manage customers, while using data to report insights to our team
• Collaborate with team and across departments both locally and globally

• Play an active part in the development of strategic partner relationships

• Generate and conduct customer webinars
• Identify leads and help qualify with the Account Executive
• Devise and implement strategic customer plans using Gold Sheets
• Effective line management capability, including delivering team metrics, team recruitment, and quarterly team assessments
• Lead and deliver education content across the organisation
• Fluency in Spanish, advanced level English required; knowledge of Portuguese a plus

Benefits

Why Purple?

Location: Remote - Latin America

Benefits:

• Competitive salary
• Strong vacation days and volunteer days
• Healthcare, dental + vision
• GKO - all expenses trips to the UK for annual kick off event + Ultra Violet cultural event
• Long Term Incentive Plan after 12 months’ service

Our values - what makes a Purplyte

Make it happen - We own things and get them done whatever it takes.

Playful and positive - Life’s too short to take things too seriously, we like to have fun while we’re working and we love positivity - and yes the glass is half full.

We’re in it together - We all have our day jobs to do, our KPI’s to hit and projects to complete but we’re always available to help for the greater good of the business.

No bullsh*t, no politics - Seriously! We want to enjoy coming to work and that stuff doesn’t make it pleasant.

Know your stuff, keep learning - We value people who have the knowledge and have a thirst for it, lots of it.

No drama - Things don’t always go right as much as we try, having a hissy fit over it won’t help the situation and you won’t find that here.

With great data, comes great responsibility - Personal data is a big thing, particularly when you are the custodian of a lot of it, we take that very seriously

At Commuty we’re making parking & commuting smarter for companies. We help employees organize their workday in the most efficient, happy and green way!

In 5 years, we worked for many types of companies, from small to big ones, such as AG Insurance, Social Lab, L’Oréal or UCB.

 We have ambitious goals for the coming months, and we need ambitious new team mates to reach them. We’d love your help here!

You are good at maintaining excellent Customer Relationships, and you’d like to serve a cause that matters?

You love finding creative solutions to complex issues?

You want to work with a young and dynamic team of incredibly driven people, to accelerate our growth?

We have a space for you!

WHAT WE EXPECT FROM YOU

As a Customer Success Specialist, you’ll be in charge of ensuring our Customer’s well-being and making their experience with Commuty the best it can be. This includes various tasks:

1.    Manage the Customers

This is the “Account Management” part of the job. As from the signature of the contract, you will be the Commuty contact person for the Customers you manage. Your tasks will mainly be:

Act as Project Manager for the launch of newly signed Customers. Mainly: 

• Be responsible for the successful onboarding of our new Customers, once their contract is signed, in collaboration with the sales and tech team
• Set up and manage the Customer’s environment in the app
• Inform & train the relevant stakeholders of the Customer on the usage of the  app
• Take ownership of the contract terms and the invoicing management for your Customers together with the Admin Manager.

Manage Customer relationships to increase Customers LTV and prevent churn. Mainly:

• Collect regular feedback from your Customers
• Propose relevant actions to take or developments to make to the team & Customers
• Present new features to our Customers
• Increase Customers LTV and reducing churn

Make Upsells to Achieve annual renewal and upselling revenue targets. Mainly:

• Manage the upsell sales cycle from Feature presentation & demo, offer, negotiation to signature
• Collaborate with sales team when needed

2.    Reinforce our Customer support.

You will be asked to:

• be the point of contact for frontline support requests. If needed, dispatch the requests to the relevant team members;
• assist and educate our Customers in how to use our product;
• update and feed our FAQ page;
• make suggestions for improving the support process;
• propose product improvement to try to reduce the support needed for specific functionalities.

HOW WE SEE THINGS FOR THE FIRST 12 MONTHS

Month 1. Understand Commuty, our why, our how, our whats. Understand how our team works and what everyone does. Understand our product and added value.

Month 2-3. Work closely with our team to learn about our Customers. Start support tasks and assist in launches.

Months 3-9. Start taking ownership of Customers and projects. Be their main point of contact and answer their questions

After 9 months. Manage your own portfolio and make sure our Customers have the right product running smoothly for them. Propose and present the new features to fit their needs and upsell their subscription.

• Empathy, and patience, but with the ability to be firm
• Good writing, listening and negotiation skills
• Proactive and autonomous
• Excellent interpersonal skills
• Notions of project management and/or Customer support are assets
• Experience in a SaaS company is a plus
• Perfectly bilingual French / Dutch and super fluent in English,
• Rigorous, well-organized and methodical (results-driven)
• Bachelor degree in any relevant skills

WHAT YOU WILL GET

• Tremendous growth opportunities
• Be a part of a dynamic team focused on taking Commuty to the next level
• Cool work environment that is caring, fun, and collaborative
• Office in Louvain-la-Neuve & Brussels, with a strong culture of remote work
• A salary package in line with your experience and skills
• Last but not least, the satisfaction of making a positive impact on society and employee well-being

‍

A WORD ABOUT COMMUTY

Commuty is a Belgian startup founded 6 years ago with the powerful will to make a difference and address environmental challenges of our society.

Our 1st focus is the workplace: we develop a software to improve parking & desk management and boost green mobility in companies & office buildings.

We make complex workplace issues become super easy to deal with, thanks to digitization and innovation. At the end of the day, we help employees organize their workday in the most efficient, happy and green way!

INTERESTED? 

Apply!

If your application is selected we will get in touch to organize:

• Screening call of 30min
• Case
• In-person/videocall Case review interview of 1hr
• Fit interview with our co-founders of 1 hour‍

Talk soon!

Broadlume is looking for an ERP Support Specialist to join the team. At Broadlume, we strive for successful outcomes for our clients by consistently finding ways to be even more effective in our performance. While we have a fun and collaborative culture, we’re also committed to the work we do.

Our technology, product, and service offerings are continually evolving Broadlume is on a mission to create a best-in-class experience for both consumers and dealers within the flooring industry.

Our ERP Support Specialists’ primary responsibility is to provide high-quality, results-oriented, and flexible support and education to our clients. Support is delivered via email, phone, chat, and virtual meetings.

**This is a full time, remote position, that may require occasional weekend(s) or evening(s)**

Requirements

WHAT YOU’LL DO:

As the face of Broadlume, you will provide support, expertise and guidance directly to customers of our ERP and Payment Processing products.

• Respond to customer requests by phone, chat, and email in a professional and timely manner.
• Communicate thoughtful, thorough, and accurate solutions to solve for the customer from beginning to end using terminology that our customers understand.
• Educate customers on the software and help them address process change needs from their prior ERP system to RollMaster.
• Serve as an internal resource to our partnering teams (AM, Sales)
• Manage day-to-day workflow with composure and flexibility as customer and team needs evolve, case volume changes.
• Adjust priorities and workflow according to customer needs, level of urgency, customer priority, impact of the issue.
• Develop and maintain a deep understanding of Broadlume as a business, BL platforms, services, organizations and industries.
• Learn and act on the fly using both internal and external resources

WHO YOU ARE:

• You have 2+ years of experience within the flooring industry using an industry-specific business management / ERP system.
• Strong Microsoft Excel & Computer skills
• You have excellent organizational and time management skills with the ability to manage multiple projects simultaneously.
• You excel at organizing complexity. You have confidence in coordinating different schedules, time zones, and priorities. You document your work in a way that’s organized, transparent and easy-to-follow.
• You have excellent organizational, time management and customer service skills with the ability to manage multiple projects simultaneously
• You obsess over details. You understand that little things matter. You bring attention to areas for improvement and always put the finishing touches on your work.
• You excel at written and verbal communication. You have exceptional written communication skills and know-how to make complex topics seem simple when explaining things.
• You are a team player and able to operate in a dynamic environment while going the extra mile to be responsive, clear and helpful to our clients.
• You have strong problem solving, time management and decision-making skills including the ability to think ahead and get things done without intervention from others.

Preferred Requirements:

• Management or Accounting experience with RollMaster or industry specific ERP software
• Business process and/or Accounting knowledge (preferred)

Who We Are:

Our mission at Broadlume is pretty simple: simplify the complicated world of digital marketing for the flooring industry. The opportunity is massive, and we have the team to execute the vision…except, well, for you.

At Broadlume, we are committed to working with and providing reasonable accommodations to iniduals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email us at [email protected] and let us know the nature of your request and your contact information.

Broadlume is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

US-Remote – Work from Home – US

Category

Customer Service/Support

Why Working Solutions

Working Solutions seeks detail-oriented independent contractors with strong working knowledge of GDS software to assist travelers and travel agents with plan changes happening during travel. This is a remote, independent contractor role that provides customer support through inbound and outbound phone calls.

At Working Solutions, we work with top national brands to humanize their customer experience. When you join our network of remote customer care pros aka the WooHoo! Crew, you will have access to work on different contracts exclusive to Working Solutions.

Why join the WooHoo! Crew? There are many perks to contracting with us:

• Work from home
• No hassles of commuting
• Schedule your own hours
• Work when it’s convenient for you
• Gain experience in different industries
• High pay rates

About our application process

This is one of the many contract opportunities that are currently available at Working Solutions. Once you have joined our network of remote customer care pros, you will have exclusive access to view all open contracts.

When you are ready to apply, click Apply Now and complete your profile. You will then be prompted to complete an online assessment; this assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation within 24 hours to log in to our online portal, Vyne, to complete a technology scan and view and apply to the contracts that match your interests.

About our application process

This is one of the many contract opportunities that are currently available at Working Solutions. Once you have joined our network of remote customer care pros, you will have exclusive access to view all open contracts.

When you are ready to apply, click Apply Now and complete your profile. You will then be prompted to complete an online assessment; this assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation within 24 hours to log in to our online portal, Vyne, to complete a technology scan and view and apply to the contracts that match your interests.

Overview

Working Solutions travel program supports a global travel, hospitality, and leisure management group. Independent contractors participating in this program will provide attentive and personalized customer support to assist customers who are experiencing changes to their travel plans while they are traveling. Strong working knowledge of GDS software (Native Sabre, Worldspan, and/or Amadeus) is essential to this role.

Schedule:

• Flexible schedule opportunities
• Available anytime Monday through Sunday between 5 am and 10 pm CST.

Compensation:

• Earn up to $21.60 per productive hour (paid by the minute worked, up to 60 minutes per hour for the maximum rate)
• Additional performance-based incentives available

Required Skills

• Customer service experience and demonstrated ability to deliver high-quality customer care
• Friendly, compassionate tone and professional demeanor
• Strong working knowledge of GDS software (Native Sabre, Worldspan, and/or Amadeus)
• Experience modifying travel reservations including but not limited to hotel reservations, airfare, transportation, and excursions.
• Excellent written and verbal communication skills
• Attention to detail
• Self-motivated and resourceful
• Tech-savvy and avid computer user

Important Information

Technology & Equipment Requirements:

• A quiet and secure work environment during working hours
• Personal computer with at least 8GB of RAM (no tablet)
• A USB headset with microphone
• Wired high-speed internet (minimum of 10 Mbps download)
• Windows 10 Home, Pro, or Pro for Workstations
• Valid antivirus software installed, running, and up to date
• Compatible webcam (some client programs)

Work Environment Requirements:

• Quiet, uninterrupted space
• Organized desk area

We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

Location:  International, Anywhere; 100% Remote

Role:

Our professional support team serves over 8,000 companies and is on the front lines of our organization.

In this role, you will help, encourage, and support our customers via email, chat, and phone.

Responsibilities:

• Fully understand Credit Repair Cloud’s business strategy, products, and our unique mission.
• Fully understand our Customer Journey, from first exposure and into an active paid user.
• Deeply care about our customers as human beings.
• Provide customer support over email, phone, and chat with unparalleled attention to detail.
• Be a positive, encouraging voice for non-technical customers who are starting a business and often feel overwhelmed.
• Have a high sense of urgency when needed and act accordingly.
• Master all our products and services.
• Work with the team and your manager to improve our processes.
• You’re highly skilled in technical customer support.
• You love solving problems.
• Advocate for our customers internally.
• You love doing things efficiently, and you have tons of common sense.

Requirements: 

• You are an accountable, punctual, responsible, mature professional with discipline and requires little supervision post-training period.
• You have strong interpersonal, written, and verbal communication skills. You’ll need to be able to communicate over the phone with our customers.
• You are confident.
• You are tech literate. Learning new tools and playing with new software fills you with joy, not dread. Relevant experience with CRM software (we use HubSpot) and support software (we use Zendesk) is a huge plus.
• You genuinely care about our customers, your work, and the team.
• You are self-motivated.
• You are an inquisitive person, and you always want to learn new things.
• You want to improve processes and strive when you’re given the freedom to do so.
• You are always on top of things. Nothing slips through the cracks.
• You have the ability to work in a quiet environment for making calls, and a strong internet connection is a must.
• Availability to work PST business hours, and weekends.

Benefits:

• Health, vision, and dental benefits.
• $1,500 equipment/home office allowance.
• 401k company match-up plan.
• Free Credit Monitoring.
• Competitive Salary.
• Unlimited PTO. Take time off when you need it. We trust you!
• Paid Holidays.
• 4 weeks of paid Parental Leave.
• Compassionate Leave, you’ll have flexible paid bereavement leave, medical leave, and natural disaster leave.
• Paid conferences.  We are big fans of continued growth.
• Learning budget annual benefits, which include a budget for personal development.
• Profit-Sharing Bonus, we celebrate our hard work and success with monthly profit-sharing distributions.
• Purpose-driven activities, we donate and participate in activities that promote giving and contributing to good causes.
• Free access to Nutrition, Yoga, and Fitness classes through Choose Bright.
• Employee Wellness Program.
• Unlimited meditation and mindfulness content through your  Premium membership with Insight Timer.
• Fun perks & monthly activities.
• A comprehensive and paid onboarding process.
• The freedom to work from anywhere around the world.

*Some benefits apply to USA-based employees only.

Want to learn more? Visit our careers page https://www.creditrepaircloud.com/careers

Credit Repair Cloud is an Equal Opportunity Employer and is committed to working with a erse staff. We hire globally for talent and drive and value members by work deliverables and passion. No matter what race, color, creed, religion, gender, gender identity, gender expression, national origin, citizenship, age, sex, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law, we are all equal here.

We encourage every talented and qualified person to apply. In your application, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc.)