• Strive to build strong relationships with our users;

• Be a champion of creating happiness and satisfaction user interactions;

• Provide prompt responses to our users, anticipate and take ownership of their issues, provide simple directions to resolve issues or follow the escalation policy;

• Complete essential follow-up documentation after each user interaction;

• Create FAQs, user guides, how-to-videos, contribute to internal documentation;

• Lead webinars to onboard users to the product;

• Drive adoption of new products or features through facilitating user awareness of new features and functionalities;

• Collect client feedback through client interactions,  bug reports, and participate in product issue resolutions and product enhancement efforts;

• Collaborate with other departments to improve our solutions by providing information regarding new features, customer inquiries or feedback gathering.

• Strong communication skills: excellent verbal and written communication skills required to communicate complex concepts, workflows, or features in a professional easy-to-understand way to our customers and communicate with your teammates and superior on ticket status or project status. 

• Strong Interpersonal skills: ability to read tone and adjust communication style accordingly, possess a high level of patience, understanding and empathy. 

• Resourcefulness and a knack for tech: have an understanding of computer or information systems and an ability to find solutions even when there is no clear path.

• Previous experience within a startup environment is an asset:  A willingness to be flexible and offer innovative approaches to new challenges.

• Undergraduate or College degree;  

• 1 year experience working in a professional environment;

• Live in Canada and legally be able to work in Canada;

• Have an appropriate space to work that is quiet with a stable internet connection;

• Ability to work shifts Monday to Friday between 7am - 8pm EST. The majority of your shifts will be 12pm - 8pm EST. 

• A commitment and interest in continuous learning and development (we want you to grow with us).

• Available to start as soon as possible, we are looking for someone to join our team shortly;

• Experience in a Customer Support role (bonus if it’s within a healthcare and/or SaaS environment);

• Experience working with Zendesk and/or Jira;

• Bilingual in English and French;

• You’re interested in health care and how technology can be used to improve it;

• A desire to contribute to the vision and the success of our product. We are small, so every voice is heard!

• In MST or PST timezone - we are looking to cover our EST evening shifts, primarily, with some occasional mornings

POSITION SUMMARY

Care Coordinators are responsible for all aspects of patient intake into UCM Digital Health’s “Digital Front Door” and managing patient flow through our digital healthcare continuum. Care Coordinators are responsible for call management, care coordination, and care follow-up for all UCM patients.

CC II - referral coordinator (includes labs/imaging)

CC III - train and oversee intake coordinators - specialize in specific groups and insurers.

CC IV - shift leader trains and oversees referral coordinators + all other previously mentioned tasks

POSITION OBJECTIVE

Care Coordinators ensure a smooth and efficient experience while connecting patients with a clinical provider. The primary goal of a Care Coordinator is to do the right things, at the right times, with clarity and purpose, always keeping the patient’s best interests in mind. The Care Coordinator achieves this goal by leveraging all of UCM Digital Health’s technology and expertise.

SHIFTS AVAILABLE

1. 7:00am-3:00pm
2. 11:00am-7:00pm
3. 3:00pm-11:00pm

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

EDUCATION

• High-school diploma or equivalency required; Associate’s degree a plus.

COMPETENCIES/EXPERIENCE

• Two (2) years of call center customer service, or direct patient care required.
• Medical experience is a plus.
• One (1) year of working with blended technology platforms (i.e., software platforms, customer databases, dispatch CAD, call center, and telephony systems).
• Strong ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly
• Ability to manage time effectively and handle both internal and external conflicts
• Excellent interpersonal, communication and diplomacy skills; the ability to interact effectively in person (remote) and in writing with people of various professional and cultural backgrounds; prior exposure to a erse, multicultural work environment.
• The ability to communicate fluently in English; bi-lingual or multi-lingual is a plus.

WORK ENVIRONMENT

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

Occasional (0-40%)/ Frequent (41-71%)/Constant (72%-100%)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Constant computer work which may require repetitive motion, prolonged periods of sitting and sustained visual and mental applications and demands.
• Occasional lifting, bending, pulling, collating, and filing, some of which could be heavy (>10lbs)

UCM Digital Health maintains a strong policy of equal opportunity in employment. It is out objective to recruit, hire, and retain the most qualified iniduals without regard to race, color, religion, sex, sexual orientation, or identity, national origin, age, disability, veteran status or any other characteristic or status protected by applicable federal, state or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and termination.

#LI-Remote

About MMIT: 

MMIT, a Norstella company, is focused on solving the “what and why” of market access, and has been a trusted, go-to-market partner to more than 1,300 biopharma and payer customers for nearly three decades. MMIT believes that patients who need life-saving treatments should not face delays because accessing drugs can be confusing. MMIT’s expert teams of clinicians, data specialists and market researchers provide clarity and confidence so that our clients can make better decisions. For more information, visit  mmitnetwork.com and follow us on LinkedIn.

The Role

The Client Success Manager has overall responsibility for the loyalty and retention of MMIT clients. The CSM will develop strong relationships while providing strategic guidance on how to realize the greatest value from MMIT’s solutions and partnership. The CSM will leverage their product knowledge and life sciences fluency to drive confidence in MMIT during every client engagement. In working with each client and developing a strong understanding of the clients’ needs, the CSM will collaborate with sales on the identification of upsell and cross sell opportunities.

Key Responsibilities

Drive Client Success Outcomes

• Achieve a renewal rate of >90% across named clients.
• Identify opportunities for transition to sales that will expand our revenue in accounts through cross-sell and up-sell.
• Earn reference status in >90% of MMIT clients.

Provide Strategic Value to MMIT Clients

• Demonstrate an understanding of client business priorities and whole portfolio to align goals and needs with MMIT’s Licensed Solutions.

• Serve as a Subject Matter Expert for MMIT solutions, partnering with clients to become an extension of their governance team by providing them with advice, guidance, and recommendations that drive value for their organization.
• Own monthly or quarterly business reviews, in partnership with sales, to ensure ongoing alignment on key performance metrics and perceptions of our partnership.

Exhibit Internal Ownership & Advocacy of Client

• Serve as an advocate, representing the voice of the client, partnering with data operations and product management to identify and prioritize improvements and enhancements to MMIT solutions.
• For gaps identified that create risks, partner with product management and sales on a risk mitigation plan; leverage deep client knowledge to drive resolution.
• Effectively collaborate and communicate with cross-functional internal and external teams.

Qualifications

• Bachelor's degree in marketing/business or related discipline. Master’s preferred.

• 8+ years experience in leading client relationships and owning retention.
• Strong background in life sciences commercialization, preferably market access or patient access domains.
• Proven track record of managing a portfolio of client accounts, building deep relationships with client partners in large or highly strategic accounts.
• Ability to orchestrate, lead and influence stakeholders to drive decisions collaboratively, resolving conflict and ensuring follow through with exceptional verbal and written communications.
• Excellent communication skills, both written and verbal.

• Strong empathy for customers AND passion for retention and growth.
• Analytical and process-oriented mindset.
• Demonstrated desire for continuous learning and improvement.
• Enthusiastic and creative leader with the ability to inspire others.

Additional Information

Travel: Occasional travel to client sites and on site at MMIT headquarters in Yardley, PA. Up to 25%, which will require regular in-person attendance at company and client meetings. Therefore, you will be required to travel (on airplanes, in taxis, hotels, etc.), attend in-person meetings, and make presentations to live audiences. In addition, this is a client-facing role and all of the clients to which you may be assigned will not allow their employees or vendors to attend in-person meetings without proof of full vaccination (regardless of testing status).

Location: Position based in Yardley, PA, can be remote for the right candidate.

Who We Are

TetraScience is the R&D Data Cloud company, solving humanity's grand challenges by accelerating and improving scientific outcomes. The Tetra R&D Data Cloud provides life sciences companies with the flexibility, scalability, and data-centric capabilities to enable easy access to compliant, engineered, liquid, and actionable scientific data ('Tetra Data'). As an open platform, TetraScience has built the largest network of life sciences innovators, including instrument makers, informatics solution providers, CRO/CDMOs, visualization, analytics, and data science partners — creating seamless interoperability and empowering an innovation feedback loop to drive the future of life sciences and harness the power of the world's scientific data.

Our core values are designed to guide our behaviors, actions, and decisions such that we operate as one. We are looking to add iniduals to our team that demonstrate the following values:

• Transparency and Context- We trust our people will make the right decisions and overcome any challenges when given data and context.
• Trust and Collaboration- We believe there can only be trust when there is transparency. We are committed to always communicating openly and honestly.
• Fearlessness and Resilience- We proactively run toward challenges of all types. We embrace uncertainty and we take calculated risks.
• Alignment with Customers- We are completely committed to ensuring our customers and partners achieve their missions and treat them with respect and humility.
• Commitment to Craft- We are passionate missionaries. We sweat the details, as the small things enable the big things.

Equality of Opportunity- We seek out the best of the best regardless of gender, ethnicity, race, or age. We seek out those who embody our common values but bring unique and invaluable perspectives, talents and advantages.

What You Will Do

• Own all aspects of customer relationships with a focus on customer retention and satisfaction
• Project manage the renewal experience and build business cases for each customer’s success
• Proactive outreach and engagement with TetraScience’s existing customers to ensure continued adoption and satisfaction.
• Manage customer onboarding and entire customer journey and experience with TetraScience
• Capture and analyze customer feedback to resolve issues in a timely manner
• Collaborate with internal stakeholders such as sales, delivery engineers, and product to analyze customer feedback and guide customer success and product enhancements
• Be a customer advocate internally at TetraScience
• Leverage data insights to manage progress, performance, and priorities
• Work cross-functionally with Sales and Customer Support to grow accounts and reduce customer frictions

Requirements

What You Have Done

• BS or M.Sc. in Biology, Biotechnology, Bioengineering or similar Life Science field with 7+ years experience in Life Sciences.
• Absolute customer-centric mindset and meticulous attention to details
• Excellent communicator to align with sales, marketing, and engineering stakeholders
• Minimal 5 years of Customer Success, Professional Services, or Consulting experience in an Enterprise SaaS environment with the ability to forge relationships with users, decision makers, and influential stakeholders
• General understanding of Life Sciences R&D processes and scientific concepts. Must be able to immediately interface and build trust with Senior Level Business and IT leaders in top-rated Biotech and Pharma companies
• Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment
• Bilingual, speaks fluent English and German

Location:  US Locations Only; 100% Remote

Position Summary:

Patient Ambassadors are our liaisons to our patients. Using strong customer service skills, a patient ambassador conducts patient contacts via phone and/or video and documents, resolves, or refers to any complaints or concerns the patient and/or family members may have regarding their experience with UCM Digital Health.

Position Objective:

Patient Ambassadors represent what is special about UCM Digital Health. Our care for the patient and commitment to their wellness is the focus of the patient ambassador. A positive attitude, a compassionate mindset, and the willingness to work with a highly functional team.

Shifts Available:

1) 7:00am-3:00pm

2) 11:00am-7:00pm

3) 3:00-11:00pm

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities.

Education:

• High-school diploma or equivalency required; Associate’s degree a plus.

Competencies/Experience:

• 2 years of call center, customer service, or direct patient care required.
• 1 year of working with blended technology platforms (i.e., software platforms, customer databases, dispatch CAD, call center, and telephony systems).
• Strong ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly
• Ability to manage time effectively and handle both internal and external conflicts
• Excellent interpersonal, communication and diplomacy skills; the ability to interact effectively in person (remote) and in writing with people of various professional and cultural backgrounds; prior exposure to a erse, multicultural work environment.
• The ability to communicate fluently in English; bi-lingual or multi-lingual is a plus.

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machine.

Physical Demands:

Occasional (0-40%)/ Frequent (41-71%)/Constant (72%-100%)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Constant computer work which may require repetitive motion, prolonged periods of sitting and sustained visual and mental applications and demands.
• Occasional lifting, bending, pulling, collating, and filing, some of which could be heavy (>10lbs)

Other Duties

This job description is intended to convey information essential to understand the scope of the position. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity Statement

UCM Digital Health maintains a strong policy of equal opportunity in employment. It is out objective to recruit, hire, and retain the most qualified iniduals without regard to race, color, religion, sex, sexual orientation, or identity, national origin, age, disability, veteran status or any other characteristic or status protected by applicable federal, state or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and termination.

Location: US Locations Only

Can you handle managing multiple projects, no problem?

We are looking for a Technical Support Specialist to join the Bizzabo team! As a Technical Support Specialist, you’ll work with Customer Success, Product, and R&D teams worldwide to drive event success for our customers. You’ll make customers happy, solve complex problems, and be the force of good to increase the value Bizzabo delivers to their organization.

This role will require a flexible schedule in order to best support our customers, some days you will need to work from 9-6, others might require 12-9. So we are looking for someone who is a self-starter and is comfortable working independently and with flexible hours!]

Bizzabo powers immersive in-person, virtual, and hybrid experiences. The Bizzabo Event Experience OS is a data-rich open platform that allows Event Experience Leaders to manage events, engage audiences, activate communities, and deliver powerful business outcomes — while keeping attendee data private and secure. Bizzabo powers the events of world-leading brands — from Fortune 100 enterprise organizations and financial institutions to creative agencies and scaling tech companies. Bizzabo was founded in 2011 by Boaz Katz, Alon Alroy, and Eran Ben-Shushan. Headquartered in New York and Tel-Aviv, Bizzabo has additional offices in Kyiv, Montreal, and London to support its global customer base.

The Bizzabo Community

At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.

Our core values as a community have carried over to the virtual workspace as we’ve transitioned to remote work in light of COVID-19. We are closely monitoring the situation and will be further assessing the situation in January 2021.

Perks

• We offer a comprehensive insurance package at no out of pocket cost to the employee, 401k, Pre-tax commuter benefits, and a generous vacation policy.
• We are a dog friendly in-person and virtual office!
• For new employees joining us during this remote work period, we offer a comprehensive virtual onboarding experience with a stipend to get your remote office set up. 
• We have frequent Bizzabonding activities including bi-weekly sponsored lunches, bi-weekly happy hours, virtual cooking classes, yoga classes, fitness classes, and other virtual bonding activities to keep our Bizzaboers engaged and connected. We welcome all new ideas and encourage each Bizzaboer to participate or lead their own virtual event!
• Our office is located on 27th and Broadway south of Madison Square Garden. This vibrant neighborhood includes great lunch spots, train accessibility, and views of the Empire State Building.

What you'll be doing:

• Handling complex technical issues/escalations over Zoom, email, and phone
• Helping to configure clients’ accounts & streaming setups to ensure maximum event success
• Managing a queue of web design requests from our enterprise clients
• Providing day-of-event support to our enterprise clients (Amazon, Salesforce, Google, etc.)
• Working cross functionally with our Product, Engineering, and Customer Success teams to achieve clients’ desired end goals 

What you have:

• 4-5 years experience in a successful customer support role in a B2B SaaS company with clear progression of roles & responsibilities
• Technical background: you have experience troubleshooting APIs, complex integrations, and web design issues
• You may not code every day, but you’re well-versed in HTML, CSS and Javascript.
• Familiarity with Chrome, Safari, or Firefox web developer tools, APIs and error logs to diagnose and troubleshoot client issues both with their network and software
• Familiarity with Zendesk, Salesforce Service Cloud, & Jira
• Ability to manage multiple competing priorities with a sense of urgency

Who you are:

• You’re comfortable working with enterprise clients & executives from companies of all sizes, and enjoy doing so
• You have a sense of humor and know when and how to use it during escalations
• You’re a people person - you enjoy talking through issues and working directly with clients
• You get into the details - you leave no stone unturned when trying to solve a client’s issue
• You don’t shy away from challenges
• You like to poke holes in things and come up with ways to ideate on existing processes

• 5+ years work experience.

• An excellent online portfolio showcasing UX, UI, and visual design work for mobile and Web.

• Ability to plan and conduct user research and competitor analysis.

• Ability to communicate design concepts through sketches, wireframes, diagrams, and interactive prototypes.

• Highly skilled in Figma, Adobe Creative Cloud (XD, Photoshop, Illustrator, etc.), Keynote, and other design tools.

• Ability to prototype in for HTML/CSS/JavaScript using Figma and other tools.

• Experience designing both mobile and desktop experiences.

• Experience interpreting data and qualitative feedback, and perform tests with users

• Enthusiasm for an iterative design process inspired by group critique.

• Able to function independently and in a team environment, with excellent collaboration skills.

• Excellent communication and presentation skills, both written and verbal.

• Previous and extensive experience working in the creation of integrated platforms on the Web is a plus.

• A deep understanding of design aesthetics and user interface design principles.

• A passion for You.com, our focus, and customers is a requirement.

Hipcamp is hiring a remote Support Guide/Customer Service. This is a full-time position that can be done remotely anywhere in Australia.

Hipcamp - Everywhere you want to camp.

Our customer support team builds that trust through calls, emails, chat, and the occasional screen share. This gives people the confidence to deliver interactive presentations that are open and engaging. Poll Everywhere users tend to be leaders in their organizations and they reach out for help because they’re preparing for a presentation that just can’t go wrong. Sometimes they’re nervous, and sometimes they’re on a deadline. Because of this, we elevate support as a practice much more than most tech companies.

This role is highly technical and requires you to take end-to-end ownership of customer-facing issues such as advanced troubleshooting and root cause identification. Our Customer Support team is based on levels, because of this, we only hire experienced people for this role. Our Senior Technical Support Specialist l is the first level of our support team. From there it goes to Senior Technical Support Specialist ll, then to Advocate. All of our CS Team members are Senior as our product is complex and technical in nature.

Our growth has created an environment for career advancement and rewarding challenges. Former support team members have gone on to become customer success managers, product managers, front-end engineers, and operations managers all within Poll Everywhere. Support team alumni now work at Accenture, Google, and Chorus.

Objectives

• Provide customer support and work on a distributed team. Customer Support hours for this would be from 8am-4 pm (UK time)
• Ability to multi-task, effectively working through email, phone, and chat. Additional support includes troubleshooting the issue reported; looking through documentation; searching account info in admin.
• Prioritize workload and determine what is most important in your work day. Which emails to follow up on first; determine how much time to spend on dedicated projects assigned; determine when to escalate calls/emails.
• Demonstrate critical thinking and problem-solving skills; thinking through technical issues and providing resolution.
• Work independently with good decision-making skills as the role will require some stand-alone work time

Daily & monthly responsibilities

• Create resolution for customers with a blend of patience, wit, and crystal-clear communication. You’ll directly support customers via email tickets, incoming calls (which may require context switching), and the occasional screen share. In the future, we’ll offer chat support.
• Work closely with Engineering and QA to troubleshoot, reproduce, and escalate product-related bugs proactively. Follow debugging procedures to diagnose technical issues in web, mobile, and desktop apps.
• Work with both new and existing customers to resolve product and billing-related questions. You’ll work with our finance team to process payments and refunds.

Preferred Experience

• Ability to write and speak English, fluently.
• 3-5 years of experience in a client-facing software support role (preferably SaaS) with an understanding of customer service, technical issue resolution, and support best practices.
• You have a working knowledge of Windows and macOS platforms in order to resolve complex issues. You’re proficient in installing and troubleshooting software on these platforms.
• Experience working remote on a distributed team spread across several time zones
• Proficiency with Zendesk, Slack, Pivotal, Notion, or other comparable online support and collaboration tools
• You have experience communicating and problem-solving with other departments such as engineering, QA, design, sales, customer success and marketing.
• You have a collaborative mindset and view feedback as a 2-way street. You’re open to communicating needs that will set you up for success with your team and coach.
• You take initiative and are energized even when a clear path isn’t laid out for you.
• You believe in self-care and want to work on a team that places an emphasis on rest and development due to the nature of this work existing in a high-pressure time-sensitive environment that requires you to prioritize urgent tasks based on customer needs and your day-to-day responsibilities.

From us to you!

• $150/month internet & personal cell phone reimbursement
• $1,000 annual self-development budget + 2 additional days of PTO
• $500 work from home stipend to get you set up for 2022 ($200 annual WFH stipend for all PollEvians after their first year)
• Generous PTO - that you’re expected to actually use
• Once we are able to safely reunite as an entire company, we will resume our biannual company retreats and quarterly visits for remote employees.

Our users come from all kinds of communities, and so do PollEvians. We want to work with great people from a wide variety of backgrounds who put a lot of care and pride into their work. We’re committed to providing you with opportunities to learn, and we’re looking to hire people with good judgment.

If you don’t meet 100% of the above qualifications or check off all the boxes, you should still seriously consider applying. An important part of our interview process is understanding why this position and our mission particularly resonated with you.

Application Process

Keep applications brief; we want small resumes with relevant experience. Be prepared to defend any laundry lists of skills. Principals only, please. We aren’t using contingency staffing agencies at the moment. Poll Everywhere is not responsible for any fees related to unsolicited resumes.

Why Birdeye?

15 years ago brands controlled customer experiences. But in 2022, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale.

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 80,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.

To learn more, please visit: https://birdeye.com

What You’ll Do

Birdeye is looking for an experienced Commercial Customer Success Manager to manage and grow our commercial client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and customer experience needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each – this includes account onboarding, training, management, retention, renewal and expansion.

You possess high positive energy and love to work with customers and make them successful. You are an expert in CX and possess strong verbal and written communication skills. You are comfortable presenting and strategizing with C-Suite. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer’s overall experience with Birdeye. We’ll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye!

Requirements

• Bachelor’s degree in marketing, business, engineering, science, mathematics, technology or equivalent experience
• 3+ years experience in professional services or B2B account management, preferably in SaaS
• Technical experience or aptitude in working with SaaS platform configuration and troubleshooting, including APIs
• Knowledge of NPS/CSAT
• Highly proficient in managing relationships at the C level
• Up-sell and value-selling experience
• Proven ability in organization, project management, time management, and communication skills
• Knowledge of CX/SEM/SEO/advertising/social media
• Experience with online subscription / SaaS products is a must
• Strategically driven; strong presentation skills required to deliver impactful QBRs
• Ability to quickly grasp and succinctly explain technological and business concepts
• Proven track record in managing enterprise customer relationships and delivering results
• Ability to stay calm and manage clients even under adverse conditions
• Diligence and organization in follow-up processes – document all calls/customer interactions in CRM

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in ersity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

Benefits

• Employer-paid benefits with multiple health plan options (HSA, PPO)
• Unlimited PTO
• 401(k) with company match
• Flexible work from home options available
• Maternity & Paternity Leave
• Employee Resource Groups - network with like-minded "Birds"
• Abundant opportunities that come with a dynamic and fast-growing organization!

Chargeback Specialist – Remote – $15 p/hr Day 1 Benefits & Weekday Schedule

Georgia – Remote

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Virginia – Remote

Full time

R0035150

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Paying $15hr

Mon-Fri Schedule Day Shifts ONLY

Summary of This Role

Responsible for research and resolution of customer charge backs. Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate. Applies bank and card industry regulations and practices in resolving disputes. May also compile aggregate statistics on charge backs for use by the company in identifying patterns and improving overall customer service.

What Part Will You Play?

• Develops and applies the basic skills appropriate to research, process, and resolve chargeback/reversal requests for 3 or more dispute reason codes specific to 1 of the supported card brands, by utilizing established processes in a multi-client/system environment and adhering to association regulations. Gathers and analyzes cardholder and/or merchant account transactions to determine if the disputed transactions are covered under federal regulations, organizes supporting information, and applies appropriate credit/debit adjustments to accounts based on the final result of arbitration.
• Works basic assignments from work queues as directed. Assists with the segmentation of pending requests from various work queues into the appropriate work flow based on request type and complexity.
• Begins to develop an intermediate knowledge, pertaining to a single card brand (i.e. Visa/MasterCard/Discover/Amex), and federal regulations governing credit card chargebacks and reversals through training, online research of regulations, and adhering to department processes and procedures.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically No Relevant Experience Required

Preferred Qualifications

• 0-2 years related work experience handling dispute resolutions throughout the association lifecycle.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge – Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity – Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision – Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Skills / Knowledge – Working knowledge of association and card industry regulations

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Customer Experience Associate

at Dandy

Remote

About Dandy

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world’s leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

Dandy is hiring a bilingual (English/Spanish) Customer Experience Associate to deliver a best-in-class experience to our dental practice clients. As a frontline operator, you will interface with our users, develop feedback loops, and work with operations leadership to build out our product.

What You’ll Do

• Gain a deep understanding of restorative dentistry to assist doctors transition to a digital lab
• Serve as a product expert and provide support to our dental practice clients and dental lab vendors
• Work daily on the front line small cohort of customers answering all their dental questions about material, fit and make
• Provide live support to dental practices, aiding them in the use of the intraoral scanner and coaching them on best practices when capturing images.
• Support the Drs through superior technology support- reviewing their orders and assisting with their dental scans
• Surprise and delight our customers through superior issue resolution and relationship building
• Identify operational bottlenecks and build scalable solutions that grow our capacity
• Utilize SaaS tools to streamline workflows and build processes that scale
• Work cross functionally with our order operations and lab operations teams to ensure Drs are getting what they need when they need it
• Assist Account Managers in building and maintaining relationships

What We’re Looking For

• 3+ years of experience working in a dental practice or lab
• Ability to resolve client issues and deliver a great experience through phone, chat, and in-person communication
• Desire to work in ambiguous, high velocity environments
• Willingness to roll up your sleeves and fix problems in a hands-on manner
• Intellectual curiosity and research abilities

Bonus Points For

• Experience working in a startup, big tech, consulting, or finance environment
• Outstanding professional references to share
• Fluency in a second language
• Exposure to healthcare environments or stakeholders
• Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

What Benefits We Offer

• Fully sponsored best in class healthcare including medical, dental, and vision
• Competitive salary and equity packages
• 401k program

Dandy is proud to be an equal opportunity employer. We are committed to building a erse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.

Hiring is the single most important responsibility we have as a business. We have an intensive process to ensure we excel in this vital practice. It’s a huge decision for us and for you. To succeed, all you need to do is show up authentically and be yourself. We promise to do the same.

Dry Farm Wines is the world’s premier Natural Wine company. We curate the highest quality Natural Wines from small family growers around the world. Every wine meets a set of strict criteria, including organic farming practices, lower alcohol levels, no sugar, and delicious taste.

But, we do far more than just sell wine. Our mission today is to create the healthiest, most beautiful, and most premium Rare Natural Wine lifestyle for our influential, affluent, and health-conscious community.

To create the most premium Natural Wine brand, we need to execute a few things better than anyone else in the world - sourcing the purest and best tasting Natural Wines, delivering the most premium Natural Wine shopping and drinking experience, and inspiring a premium Natural Wine lifestyle for our community.

The most direct path to this goal is an obsessive focus on our Member.

We must maintain an obsessive focus on who our Member is, how they aspire to live, and how we can best serve and elevate them. Everyone is always empowered to support and serve our Members however needed.

That’s why we’re now looking for a full-time Custom Experience Concierge to join our remote team.

This is the best place to work in the world. If it wasn’t, the rest of us wouldn’t be here.

The benefits of joining this team are vast. Here are a few:

• Distributed Work Model, built to support every inidual’s freedom and still build a strong team
• Unlimited pure Natural Wine. Need we say more?
• Fully paid health, dental, and vision.
• Generous 401k, Profit Sharing, and Defined Benefit plans available.
• 4 day work week, built to prioritize only impactful work.
• Paid gym membership.
• Team meals and parties, paid for by the company.
• Huge opportunities to expand your responsibilities and position as the company continues to rapidly grow.
• Generous vacation and PTO days.

Most importantly, the opportunity to connect with the team on a daily basis. We are a lot of fun, and we push the boundaries of possibility daily in helping each other grow and in our service to others.

Every single person you will work with is an elite performer. Not just some, but ALL. Everyone here is a rockstar at what they do and has a deep dedication to being the best in their craft.

** You must have experience in wine, and preferably natural wine!

What’s a Custom Experience Concierge? Glad you asked!

It’s someone whose heart and soul are focused on ensuring our customers have a Concierge-level experience with us. Our Member Service model revolves around a dedication to hospitality: personalized, elevated service from real people, empowered to help the customer at all costs to create a seamless experience.

We sell a premium product and our customers deserve a premium and loving experience. Our responsibility, and our challenge as we grow, is to make sure every person we interact with experiences this and feels our total commitment.

As the voice of our Member Experience, your job is to make sure every customer feels understood, appreciated, and loved.

More specifically, here are some (but certainly not all) of the responsibilities for this position:

Customer Service

• You’ll get Members more of their favorite wines using our technology platforms.
• You'll curate wine selections based on taste, preconception, and nostalgia.
• You’ll ensure every customer feels heard by getting them a quick response to any questions they have.
• You’ll pick up the phone and talk to customers. You’ll listen to them and let them know you care.
• You’ll learn from customers everyday.
• You’ll work with the rest of the Custom Experience team on compiling insights and data driven reports that inform future buying decisions.
• You’ll drive forward new and creative ways to give our members a one of a kind, custom experience

Wine

• You'll suggest wines based on taste preferences and curate boxes of our pure Natural Wine based on our inventory
• You have an unquenchable thirst for learning more about Natural Wine.
• You’re willing to let go of any preconceptions of what wine is and should be.
• You’ll taste and give feedback on our wines consistently, both with our group and on your own

Fostering Relationships

• You take pride in building relationships with Members and guiding them through their natural wine journey.
• You will proactively help solve customer's problems to build relationships with them.
• You understand that wine is subjective, and there are no good and bad wines - simply different tastes.

Working Days

• Tuesday - Friday

• You must have at least 2 years of experience in a customer facing position.
• You must have at least 2 years of experience in wine.

Attributes of the ideal candidate

When we think about the ideal person for this role, a few attributes come to mind. Here are the main ones:

• You’re passionate
• You’re empathetic
• You’re a problem solver
• You’re a rockstar communicator
• You’re resourceful
• You’re a good writer
• You’re organized
• You’re calm under pressure
• You’re a wine-lover and health-advocate

We are driven to create what we love, with people we admire, for a community who loves what

we do.

Creating what we love

Dry Farm Wines started because of Todd’s passion to optimize his health while still enjoying his love for wine. It grew at the intersection of natural wine, health, community, design, travel, and elevated taste. That’s the space in which we create and dream still today.

With people we admire

We need to mutually admire, respect, and trust the people we work with. We celebrate being an elite team that enjoys excellence for excellence's sake. We know that a group of talented iniduals, creating in harmony together, is an incredible experience to be part of and a terrific way to make a living and grow as a human.

For a community who loves what we do

We bring products and a lifestyle to people who share our passion for health, taste, art, design,

beauty, and impact. Our Members love what we love, whether its healthy living, natural farming practices, delicious food, or beautiful art.

For us, this is all part of building a great business and a great lifestyle.

As a Community, Dry Farm Wines values well-being, creative expression, and making an impact. Our Values aren’t a set of rules, so much as the ingredients that keep our community healthy and strong. We all are committed to showing up with these values:

• Admiration - We admire and respect each other
• Excellence - We have an internal drive for excellence in all things
• Innovation - We are always adapting and pushing the envelope
• Group Flow - We love creating together and we trust each other
• Self-Directed Responsibility - We get things done with energy, cleverness, and without requiring much oversight

We believe freedom and flexibility are important personal values in our lives today, and we want to lean into them further. People create at their highest when they are focused, rested, and leave space for the creative process. But we also recognize that, within a collaborative organization, too much flexibility can lead to unstructured and isolated lives, and too much freedom, if misused at the expense of the group, can negatively impact everyone else’s collective freedom.

With this in mind, we are experimenting to find the right balance of flexibility, responsibility, and collaboration.

Flexible Schedule

• 4 Day Work Week - We encourage everyone to view Friday (or whichever day becomes your flex day) as a day for personal growth, learning, travel, new experiences, extended fitness, and deep creative work. Anything that inspires and expands your experience, and may bring inspiration and growth to your daily work.
• Department Meeting Mondays - Although everyone is expected to be online on Monday, the only regularly scheduled Monday meetings will be a company wide All Hands and department meetings. All other meetings and gatherings will be on Tuesday, Wednesday, and Thursday. Monday is for creative flow time.
• Distributed Work Locations - In addition to your home office, there will be open work spaces available in Napa, LA, Dallas, and Miami. We believe this model can work effectively if everyone is as committed to their productivity, personal contribution, and the team’s performance as they are to their own flexibility.

We are very passionate about our culture. Finding someone who values this type of culture is just as important to us as the ideal role attributes.

Our culture is not negotiable. We love it too much.

If you are uncomfortable with anything we do, that’s okay. We might not be the best fit for you. But if you read this and jump with excitement, then let’s continue.

To help us both determine if we’re the right fit for each other, we created this list of questions.

Please send your answers (and your resume) to us in an email to “[email protected]”. Please include the Job Title in the subject line. Please also include your resume in your response.

If you have any questions about this questionnaire or the ongoing interview process, please don’t hesitate to reach out.

Here are the questions...

1. If you’re hired, what are 2 things you are good at that you can apply in your first three months without very much help or a large budget and would make Dry Farm Wines better?
2. There are currently 300 unanswered emails in your inbox. They include a broad range of topics like general questions on natural wine, shipment concerns, and requests for special custom orders. How would you manage this backlog of emails while also addressing new ones?
3. You’re tasked with designing our high spender recognition program. What are 3 metrics you would use to measure how well we’re doing?
4. What systems, technologies, and apps are you comfortable using in your day to day life to get stuff done? (Examples: Google Docs, Excel, Trello, etc)
5. Respond to the following customer email … “I’m not very familiar with Natural Wine but I’ve heard that the wines can be flawed. Can you explain what that means, and what to expect with your wines?"
6. Respond to the following customer email … “Hi. I typically drink Chardonnay but would like to see what else is out there. Can you suggest some similar varietals for me, and explain why they are similar to Chardonnay?"
7. A customer calls you claiming he hasn’t received his shipment, even though UPS confirms it was delivered. What do you do?
8. Admitting failure is tough, but failure is a significant learning experience for us. What is a significant failure you have experienced recently and what did you learn?
9. What is one professional and one personal goal you hold for the next 1-3 years?
10. Describe a change you’ve seen in yourself over the last 5 years that you love.
11. What’s your relationship with health & wellness?
12. What makes you unique or weird?
13. What is a personal hobby you cherish?
14. Describe your experience with wine?
15. Anything else you’d like to touch on that we didn’t ask? The floor is yours...

Now that you’ve submitted the questionnaire and resume, here’s what to expect:

1. Application Review. We’ll review your questionnaire and resume and follow up with you within a week.
2. Meet & Greet Call. Next, we’ll begin with scheduling a video interview. If you’re out-of-town, (most of you) we use Zoom to schedule the video calls. If you’re in Napa, we’ll meet in person. The first interview will last about 10 minutes for a meet and greet.
3. Group Call. We’ll then schedule a 30 minute call with more people from the team. It’s a chance for us to get to know you better, and for you to better know us and our business.
4. Project Review. We will assign you a specific project that will help us understand your work product. It will be a project within your area of hire. Then we will schedule a 30-60 minute video interview to review the project. If you have a significant other that is relocating with you, we would love for them to join this call for 5-10 minutes. Because we’re all so close, we would love for your significant other to meet us too!
5. Napa Visit (or Virtual Visit). If we’re all still a good fit for each other, next we’ll bring you to Napa for an in-person working interview/socials (or a virtual visit in these current times). This is typically a two day interview. You’ll meet everyone, you’ll meet with a group of us for an open and wide-ranging conversation, see our work environment, work on a project in our office for a day and present it to the Family, cook with us, and drink with us. You will get an intimate close look at us, and how we live and work together to create magic. All expenses are hosted by us for both you and your significant other if they will be relocating with you.

Together, we will determine next steps.

We deeply appreciate you investing the time to learn about us and share your thoughts and life with us.

With much love and gratitude, the Dry Farm Wines Family,

Todd, David, Tony, Luen, Mark, Ramzy, Gio, Jon, Shawn, Cesar, Beno, Kayla, David, Mandy, Ximena, Jasiel, Omar, Kristian, Alex, Rae, Lindsay, Barbara, Viviana, Aaron, Scott, Alexis, Hugo, Jesus, Alejandro, Rosa, Jason, Victor, Erin, Jonatan, Rush, Alex, Bryan, Juan, Christian, Nyllan, Enrique, Salomon, James, Maria, Angela, Sarah, Erica, Jenna, Nemy, Hayden, Shelby, Chandler, Becca, Ronny, Douglas, Emily, Greg

Hiring is the single most important responsibility we have as a business. We have an intensive process to ensure we excel in this vital practice. It’s a huge decision for us and for you. To succeed, all you need to do is show up authentically and be yourself. We promise to do the same.

Introduction

Dry Farm Wines is the world’s premier Natural Wine company. We curate the highest quality Natural Wines from small family growers around the world. Every wine meets a set of strict criteria, including organic farming practices, lower alcohol levels, no sugar, and delicious taste.

But, we do far more than just sell wine. Our mission today is to create the healthiest, most beautiful, and most premium Rare Natural Wine lifestyle for our influential, affluent, and health-conscious community.

To create the most premium Natural Wine brand, we need to execute a few things better than anyone else in the world - sourcing the purest and best tasting Natural Wines, delivering the most premium Natural Wine shopping and drinking experience, and inspiring a premium Natural Wine lifestyle for our community.

The most direct path to this goal is an obsessive focus on our Member.

We must maintain an obsessive focus on who our Member is, how they aspire to live, and how we can best serve and elevate them. Everyone is always empowered to support and serve our Members however needed.

That’s why we’re now looking for a full-time Member Experience, Call Specialist to join our remote team and provide weekend coverage.

This is the best place to work in the world. If it wasn’t, the rest of us wouldn’t be here.

The benefits of joining this team are vast. Here are a few:

• Distributed Work Model, built to support every inidual’s freedom and still build a strong team
• Unlimited pure Natural Wine. Need we say more?
• Fully paid health, dental, and vision.
• Generous 401k, Profit Sharing, and Defined Benefit plans available.
• 4 day work week, built to prioritize only impactful work.
• Paid gym membership.
• Team meals and parties, paid for by the company.
• Huge opportunities to expand your responsibilities and position as the company continues to rapidly grow.

• Generous vacation and PTO days.

• Most importantly, the opportunity to connect with the team on a daily basis. We are a lot of fun, and we push the boundaries of possibility daily in helping each other grow and in our service to others.
• Every single person you will work with is an elite performer. Not just some, but ALL. Everyone here is a rockstar at what they do and has a deep dedication to being the best in their craft.

What’s a Customer Support Call Specialist? Glad you asked!

It’s someone whose heart and soul are focused on ensuring our customers have a Concierge-level experience with us. Our Member Service model revolves around a dedication to hospitality: personalized, elevated service from real people, empowered to help the customer at all costs to create a seamless experience.

We sell a premium product and our customers deserve a premium and loving experience. Our responsibility, and our challenge as we grow, is to make sure every person we interact with experiences this and feels our total commitment.

As the voice of our Member Experience, your job is to make sure every customer feels understood, appreciated, and loved.

• You’ll solve any issues that arise for customers.
• You’ll always prioritize phone calls.
• You’ll be first in the queue on calls and always be available to answer inbound calls.
• You'll manage customer inquiries via the phone.
• You’ll ensure every customer feels heard by getting them a quick response to any questions they have.
• You’ll listen to customers and let them know you care.
• You will take your time with customers to ensure they don’t feel rushed.
• You’ll keep the rest of the team informed about the general mood and feedback from customers.

• You’ll constantly be asking yourself, “how can this be better for our customers?”
• You’ll make recommendations for ways to improve the customer experience, and you’ll implement many of them.

• Tuesday - Friday, 10am - 6pm PST

• You must have at least 2 years of experience in a customer facing position.
• You’ve worked in or with wine in some capacity.
• You have an unquenchable thirst for learning.

We are driven to create what we love, with people we admire, for a community who loves what

we do.

Creating what we love

Dry Farm Wines started because of Todd’s passion to optimize his health while still enjoying his love for wine. It grew at the intersection of natural wine, health, community, design, travel, and elevated taste. That’s the space in which we create and dream still today.

With people we admire

We need to mutually admire, respect, and trust the people we work with. We celebrate being an elite team that enjoys excellence for excellence's sake. We know that a group of talented iniduals, creating in harmony together, is an incredible experience to be part of and a terrific way to make a living and grow as a human.

For a community who loves what we do

We bring products and a lifestyle to people who share our passion for health, taste, art, design,

beauty, and impact. Our Members love what we love, whether it is healthy living, natural farming practices, delicious food, or beautiful art.

For us, this is all part of building a great business and a great lifestyle.

As a Community, Dry Farm Wines values well-being, creative expression, and making an impact. Our Values aren’t a set of rules, so much as the ingredients that keep our community healthy and strong. We all are committed to showing up with these values:

1. Admiration - We admire and respect each other
2. Excellence - We have an internal drive for excellence in all things
3. Innovation - We are always adapting and pushing the envelope
4. Group Flow - We love creating together and we trust each other
5. Self-Directed Responsibility - We get things done with energy, cleverness, and without requiring much oversight

We believe freedom and flexibility are important personal values in our lives today, and we want to lean into them further. People create at their highest when they are focused, rested, and leave space for the creative process. But we also recognize that, within a collaborative organization, too much flexibility can lead to unstructured and isolated lives, and too much freedom, if misused at the expense of the group, can negatively impact everyone else’s collective freedom.

1. 4 Day Work Week - We encourage everyone to view Friday (or whichever day becomes your flex day) as a day for personal growth, learning, travel, new experiences, extended fitness, and deep creative work. Anything that inspires and expands your experience, and may bring inspiration and growth to your daily work.
2. Department Meeting Mondays - Although everyone is expected to be available for other communications on Monday, there will only be regularly scheduled meetings. All meetings and normal gatherings will be on Tuesday, Wednesday, and Thursday. Monday is for creative flow time.
3. Distributed Work Locations - In addition to your home office, there will be open work spaces available in Napa, LA, Dallas, and Miami. We believe this model can work effectively if everyone is as committed to their productivity, personal contribution, and the team’s performance as they are to their own flexibility. We intend to expand the business, our impact, and the financial freedom of everyone in it. We remain committed to advancing everyone’s personal careers and compensation as one of leadership’s primary responsibilities.

We are very passionate about our culture. Finding someone who values this type of culture is just as important to us as the ideal role attributes.

Our culture is not negotiable. We love it too much.

If you are uncomfortable with anything we do, that’s okay. We might not be the best fit for you. But if you read this and jump with excitement, then let’s continue.

Now that you’ve submitted the questionnaire and resume, here’s what to expect:

1. Application Review. We’ll review your questionnaire and resume and follow up with you within a week.
2. Meet & Greet Call. Next, we’ll begin with scheduling a video interview, which will last about 10 minutes for a meet and greet.
3. Group Call. We’ll then schedule a 30 minute call with more people from the team. It’s a chance for us to get to know you better, and for you to better know us and our business.
4. Project Review. We will assign you a specific project that will help us understand your work product. It will be a project within your area of hire. Then we will schedule a 30-60 minute video interview to review the project. If you have a significant other that is relocating with you, we would love for them to join this call for 5-10 minutes. Because we’re all so close, we would love for your significant other to meet us too!
5. Virtual Napa Visit. If we’re all still a good fit for each other, next we’ll plan a virtual working interview/socials. You’ll virtually meet with a group of us for an open and wide-ranging conversation, experience our work environment, work on a project and present it to us. You will get an intimate close look at us, and how we work together to create magic.
6. Together, we will determine next steps.

We deeply appreciate you investing the time to learn about us and share your thoughts and life with us.

With much love and gratitude,

Todd, David, Tony, Luen, Mark, Ramzy, Gio, Jon, Shawn, Cesar, Beno, Kayla, David, Mandy, Ximena, Jasiel, Omar, Kristian, Alex, Rae, Lindsay, Barbara, Viviana, Aaron, Scott, Alexis, Hugo, Jesus, Alejandro, Rosa, Jason, Victor, Erin, Jonatan, Rush, Alex, Bryan, Juan, Christian, Nyllan, Enrique, Salomon, James, Maria, Angela, Sarah, Erica, Jenna, Nemy, Hayden, Shelby, Chandler, Becca, Ronny, Douglas, Emily, Greg

Location:  International, Anywhere; 100% Remote

You’re into gaming? We want you!

You’re not into gaming? We still want YOU!

 

Your mission

• Consulting and customer support for product-specific questions via email and hotline
• Cooperation with customers and external sales partners
• Independent and comprehensive processing and maintenance of our customer data
• General activities in the area of customer support

Your profile

• Successfully completed training or similar qualification in customer service, in the commercial field or in the field of hardware or electronics / mechanics.
• Fluency in German OR English AND at least one other language:
  • ¿También hablas español? ¡Excelente!
  • Parli anche italiano? Grande!
• Precise work ethic and attention to detail
• Enjoy teamwork and customer service
• Flexibility and commitment
• Experience in sim racing or product knowledge is a great advantage

 

You prefer to work remotely? No problem, we will provide the necessary equipment and we take care of occurring travel costs for our team events in Landshut. 

You managed to get this far? Congratulations, now it’s your turn, please apply and we will promise to get back to you!

Our Offer:

• A positive, modern working environment with flat hierarchies
• Exciting, international projects in a highly motivated and very collegial team
• Personal development opportunities in a future-oriented company
• Lots of fun and room to implement your own ideas
• Immediate entry with long-term perspectives

Apply for this position

About Us

Top performance for over 20 years.

We at Endor AG produce and market Simracing products under the brand Fanatec. Our product portfolio includes high-end steering wheels and controllers for game consoles and PCs.

Our employees combine creativity, team spirit, and passion with the profession. Long-term relationships, trust and sustainability, as well as the joy of working together and communication at eye level – these are our core values and shape our mission statement.

Because of all these factors and the family corporate culture, working at Endor is something very special.

Join our team and shape with us the future of simracing!

When it comes to product marketing PMA’s the biggest fish in the pond. We unite 1,000s of product marketers (40,000+ at the time of writing) around the world and each and every one of those members have a shared mission: to drive demand, adoption, and the overall success of their products, and awareness of the role.

Between our courses, community, membership plans, and events, there is an incredible amount of content for our customers to discover and our customer success team exists to help them navigate all that we offer, realize the value and reach their goals. 

As a growing team serving an established base of loyal customers the opportunities to contribute, learn and grow really are limitless. 

• Providing exceptional frontline support to our global customer base daily, working with customers to resolve their inbound queries via email and live-chat.

• Contribute to a first-class customer experience by providing quick and seamless support and expert advice. 

• Help shape customer support strategy and create playbooks for a growing function.

• Become an expert on our product suite so you’re able to confidently provide technical support to our customers and recommend the right products at the right time.

• Create, review, update and optimise our FAQs, help articles and automations to ensure our customers find what they need quickly and easily.

• Analyze data and work to improve key metrics like response times and customer satisfaction in line with customer success team goals.  

• Gather, synthesize and deeply build a deep understanding of customer feedback. share with the wider team and work to ensure we’re constantly improving and delivering on what customers want.

• Assist the customer success team and contribute to comms and engagement strategies. 

Key requirements:

• 1 year+ experience in a customer support or success role. 

• Proven experience supporting and engaging customers at scale

• Highly organized - you’ll be juggling several ongoing projects week in, and week out. With each connected to paying customers, accuracy and punctuality are essential. 

• Comfortable owning your own workload and confident holding other people accountable to their deadlines.

• Strong communicator - from our customers to your colleagues, you’ll be working very closely with lots of people.

• Team player - success doesn’t happen in a vacuum, we need everyone in the org to be rallied around the same goals and help each other out to achieve them.

• Adaptable -  Being a startup, things here move quickly and you’ll be thrown last-minute curveballs. We enjoy it. We need you to, too.

• Creative problem-solver - we know that processes can always be improved. We’re looking for someone who can think on their feet, solve problems, and identify opportunities.

• Tech-savvy - we lean on lots of different apps and while we’ll obviously onboard you on each, we’re looking for a quick learner who can show us a thing or two, too!

• Experience using Intercom would be a big asset

Location Information:

As we have a large and growing customer base in the US, we are looking to hire our very first Customer Support Executive in The States. The role will be 100% remote with the opportunity to work collaboratively and cross-functionally with the team in our London HQ.

Company Benefits:

• Competitive Salary

• Extra day off on your birthday

• Flexible hours and early summer finishes

• New tech gear: laptop, screen, mouse, keyboard. We got you covered

• Company social events

• A unique opportunity to join a fast-growth scale-up, unparalleled learning opportunities, with excellent opportunities for progression

• 25 days holiday (excl. public holidays)

• Work from home opportunities

• Sociable and supportive team (and an office dog)

• Free coffee and tea, snacks fruit, and treats

ClickSend is a global leader in business communication solutions. Our reputation is built on technical expertise, industry experience, quality support and service reliability. We are a business communications software company that provides companies of all shapes and sizes the ability to easily send and receive SMS, MMS, Rich Media, Email, Voice and even Post worldwide via web, app, or API. From bulk marketing to mission-critical solutions, we provide the telecommunications glue that connects the world.

We're a small team based in Perth, Western Australia, but we're a global brand with offices in the US, UK and Philippines. We're creative problem solvers and we get stuff done but in a relaxed environment that's not big on overly structured hierarchies. We're part of the MessageMedia Group (based in Melbourne) and have all the benefits of being part of a larger group but we retain our ‘start-up' mentality. We maintain a spectacular work life balance and try to mix a little fun and music into our days.

MessageMedia Group is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.

At ClickSend we are currently looking for a Technical Support Specialist to join our team. The position assists in monitoring, investigating and troubleshooting of any technical issues and incidents from internal and external customers.

Key responsibilities:

• Be the first point of contact for internal and external customers for all technical inquiries.
• Take phone calls and emails from customers about their technical needs.
• Troubleshoot any technical issues through to resolution and escalate when necessary.
• Be a subject matter expert in all MessageMedia's products.
• Assist with development and improvement of technical support policies and procedures.
• Be available to work on a rotating weekend on-call roster.

The successful candidate will have strong customer services skills, ideally in a technology or retail environment. Excellent problem-solving skills and the ability to effectively engage with clients and customers is essential to the success of this role. A knowledge of API and a Bachelor of Business Information Systems will be an advantage.

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Fitness reimbursement
• Coaching and career development support, including access to a range of online professional development courses.
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly fitness reimbursement
• Volunteer leave

If you're looking for your next opportunity in your career and want to work for a growing tech company, then apply now!

PDFTron is seeking an experienced Vice President of Customer Success to join our growing team! This role is essential for ensuring the success of our clients but also meeting your net revenue retention goals. Reporting to the CEO, you will help PDFTron maintain the highest level of service while scaling a team of self- sufficient, customer-first, service-oriented professionals.

You will be responsible for driving the strategic direction of Customer Success as well as building and executing against the current operating plan. You will be responsible for measuring, assessing, innovating and growing the organization to support key metrics including: evaluating team performance and morale, account health, and account management strategy to drive renewal.

Location: Anywhere in the US or Canada

This is a remote position with travel required to and from the head office located in Vancouver, BC, Canada as well as other office locations, 10-20% of the time.

What You’ll Do:

• Become and expert in PDFTron’s software solutions and educate customers and the team on the use of benefits of our software product(s);
• Fully responsible for customer renewal process;
• Define and build a team of leaders who implement and carryout change management for Global Enterprises using the PDFTron Platform;
• Define and execute PDFTron’s Customer Success strategy;
• Establish performance metrics and seek continuous improvement;
• Build and maintain relationships across PDFTron to build our client support experience and documentation as well as incorporate new functionality best practices;
• Build and implement a TechTouch program to automate customer success communications across the user base;
• Measure satisfaction using NPS surveys and Customer Satisfaction surveys; build and drive follow-up processes in response to customer feedback;
• Be a customer advocate, capturing user feedback and reporting requests to Product team;
• Recruit, manage, develop and lead our highly collaborative and customer focused team;
• Drive customer loyalty and product adoptions through a variety of mediums, including webinars, and account-based strategies;
• Analyze and report on account health and implement customer health score;
• Monitor, analyze and grow NRR annually per account;
• Select and implement technology stack to support customer success goals;
• Track health using engagement metrics;
• Conduct quarterly account-level goal setting process with CSM’s;
• Define and execute account segmentation strategy (verticalized by industry, company size, etc.) to roll out relevant account support;
• Maintain revenue base by leading account retention and renewal strategy;
• Own strategic oversight of PDFTron University to ensure our customers and internal teams are successful in the full utilization of our platform;
• Maximize user training effectiveness by contributing to content, assessments and evaluations, as well as deploying innovative, blended learning delivery methodologies;

Requirements

• 5-8+ years of experience in a customer facing role;
• 3+ years of experience building and leading a Customer Success organization in the software industry;
• Proven track record of exceeding revenue targets;
• Excellent written and verbal communication skills;
• Inherent drive to support colleagues and clients alike with strong interpersonal skills,
• Ability to understand and articulate technical concepts and derive solutions;
• Confident, organized, self motivated, and collaborative;
• Scale and support team and operations based on the needs of the business;
• Experience scaling a support organization;
• Experience with Salesforce and Netsuite.

Benefits

• Competitive salary commensurate with experience & qualifications.
• A comprehensive extended benefits package including health, dental and vision for you and your family.
• A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• Bi-weekly lunches and monthly socials (virtual for now).
• Annually recurring WFH allowance
• Work with the hardware you're most comfortable with (Windows or Mac)
• Diverse and inclusive workplace where we all learn from each other.
• Excellent work-life balance with a flexible work environment.
• Work remotely in the US, Canada, or in our convenient office location in Vancouver, BC, your choice!

PDFTron is the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications. With over 20 years of expertise, we are actively changing the way the world works with documents.

We are also a fast-growing company, chosen as one of Canada's Top Small & Medium Employers of 2022 by Mediacorp Canada Inc and selected among Canada’s best employers for recent graduates with its addition to the 2022 Career Directory.

Since having secured a $95M strategic growth investment in 2019, we have grown from approximately 50 employees to over 315, made 10 acquisitions, and in 2021, Thoma Bravo, the top private investment firm in the world for software, came on board with another strategic growth investment.

Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.

Internally, we foster an atmosphere of opportunity, growth, and success for every inidual amidst an exciting and challenging entrepreneurial culture. Career progression is based on merit, not tenure. Every member of our vibrant team is empowered to be a contributor, innovator, and successful leader.

If you are interested in helping PDFTron deliver on its commitments and taking your career to the next level, we invite you to apply online now.

Please note that due to the high volume of applications received, only short-listed candidates will be contacted.

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates ersity and inclusion.

Thank you for your interest in PDFTron.

Sana is hiring a remote Customer Success Associate. This is a full-time position that can be done remotely anywhere in the United States.

Sana - Health benefits your employees will love.

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our erse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Overview

Responsibilities and Duties

• Own all aspects of the customer relationship, acting as both a trusted partner and a liaison within Examsoft to ensure their needs are met
• Develop and manage strategic client relationships in order to boost satisfaction, increase adoption, ensure retention, create engaged customers, and facilitate organic growth
• Establish a strategic/trusted advisor relationship with the client through product
  expertise, customer service, and consultative skills, to drive the continued value of ExamSoft products and services
• On the client renewal process and outcome, discuss contract terms with clients and keep track of timelines
• Attain account growth goals, matching additional products or services with appropriate clients, educating clients on all offered products and services • Keep accurate records of all client information and communication in CRM system
• Participate in team campaigns, following up with targeted clients to reach goals
• Create inidual campaigns, targeting clients based off specific metrics tracked in the CRM system
• Facilitate and drive communication between all internal stakeholders, and document client requests appropriately
• Keep ahead of industry developments and apply best practices to areas of improvement
• Represent the Company and team at industry conferences, meet with clients and prospective customers in person to discuss the Company and products, gather feedback and communicate feedback internally
• Generate referral leads through client networks and relationship building activities
• Create and deliver basic product education webinars to clients and present ExamSoft content at annual conferences
• Outline client goals, follow up with goal check-in calls, track client success, assist in goal attainment, and complete account reviews
• Track client database usage to monitor product usage and tailor proactive customer outreach
• Travel as needed for onsite client visits to provide account reviews, observe client processes and build customer rapport

• Bachelor’s degree (or higher) or equivalent work experience
• 5 years of previous experience in client success, account management, or sales,
• ideally in a B2B environment. Preference is given to software and educational experience.
• Demonstrated ability to manage 85+ accounts successfully
• Knowledge of client success practices, and commitment to excellent internal and external client success
• Adaptable to rapidly changing processes or environments
• Working knowledge of Windows and Mac OS
• Proficient in Microsoft Office Suite, with a focus on Excel and PowerPoint
• Proficient in a CRM tool (SalesForce preferred)
• Strong technical aptitude and ability to learn software programs quickly
• Excellent communication and presentation skills
• Ability to travel up to 10% of the time

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace ersity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Company:

Our mission is simple: to make the supply chain a better place to work. How? By helping companies within e-commerce, manufacturing, retail, transportation, and logistics make better-fit hires and improve their frontline workforce satisfaction and retention.

The Role:

• Serve as the dedicated post-sales point of contact with WorkStep’s RETAIN customers
• Lead enterprise customer onboarding, and implementation
• Conduct ongoing product training and office hours with multiple account stakeholders
• Analyze retention datasets, develop insights and present findings regularly to key account stakeholders and end users
• Drive increased user engagement and product adoption
• Advise around best practices and solutions to ensure customers are getting the most value out of WorkStep RETAIN
• Identify expansion opportunities
• Cultivate lasting relationships with identified sponsors and key stakeholders within your enterprise accounts
• Develop deep product and industry knowledge
• Share learnings around customer needs and challenges with the broader team to drive product and business decisions

Requirements

• 3-5 years of experience in a customer success or account management role
• Experience managing enterprise level accounts at a B2B SaaS company
• Experience preparing and delivering presentations to key account stakeholders
• Persuasive storyteller able to engage and educate an audience on the value of WorkStep
• Intellectual curiosity and genuine customer empathy
• Team player with a competitive edge
• Experience with: G-Suite, Salesforce, Chili Piper and Outreach
• Comfortable in a smaller rapidly evolving early stage start-up environment working remotely
• Passion for the WorkStep mission & a desire to build partnerships that will last for decades!

Preferred experience:

• Previous experience in rapidly growing startup environment
• Understanding of stakeholder concerns in HR Recruitment and Retention

Benefits

WorkStep is a fully remote company, meaning our team can work from where it suits them—whether that's East Coast or West Coast, in the mountains, or at the beach. We're a collaborative bunch who are focused on helping our customers succeed and deliver results, FAST. But we also know how to have fun and enjoy each other's company. Our benefits include:

• Remote working environment
• Flexible PTO
• Top-notch technology
• Annual team building on-sites (when safe to resume)
• Workspace, wellness, and professional development stipends
• Internet and phone reimbursement
• Competitive company-sponsored health, vision, and dental benefits package
• Opportunity to join a passionate, motivated, and fun team at an early stage to help shape and execute on our mission

If you’re a collaborator who likes a challenge, who doesn’t mind rolling up their sleeves, and wants to join a fast growing company at an early stage, we want to hear from you!

WorkStep is an EEO employer. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or protected veteran status. We are committed to building a safe, inclusive environment for people of all backgrounds.

Would you like to work remotely anywhere from Spain? Here's your chance!

We're on the lookout for Danish speakers for our Customer Inquiry team advancing in products within health and hygiene. The company has HQ in the UK and is a multinational consumer goods company that has been trusted for generations. You'll quickly be hands-on with the business's products and services.

As a Customer Care Agent, you'll be a point of contact for customers in need of assistance.

What will you be doing? 

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
• Delivering exceptional, client-centered resolutions in a timely manner
• Offering an omnichannel service to our consumers via telephone, email, chat, and social media
• Developing a sound understanding of the products and services offered by our client
• Embracing our company values and acting as a brand ambassador

REQUIREMENTS

• A fluent level of Danish with exceptional grammar and spelling skills (knowledge of other languages is a plus)
• High level of English (Both written and spoken)
• Confidence and an enthusiastic telephone manner
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem-solving
• A strong teamwork ethic and a “can-do” attitude

OFFER

• Remote from anywhere in Spain - as long as you have NIE and SSN!
• Part-time position 25 hours per week, Monday to Friday, probably morning shift (09:00 to 14:00)
• 24 days holiday per year on a full-time basis (if you want full time)
• Being part of a constantly growing company & team, with endless opportunities for career development
• A modern, international & friendly working environment – one of the best in the city!
• You will be working remotely, but you must live in Spain with a valid NIE number

Scott's Cheap Flights is hiring a remote Director, Member Success. This is a full-time position that can be done remotely anywhere in the United States.

Scott's Cheap Flights - We find cheap international flight deals.

Coin98 is looking to hire a Customer Specialist to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

We’re passionate about the English language, and we design software that helps writers and editors produce their very best work. Our product, PerfectIt, is the leading proofreading software for independent editors, proposal managers, medical writers, and publications teams.

We’re a growing, profitable company; and we've been working 100% remote since before it was cool!

You will be the eyes and ears of the company in its interactions with users, as well as our representative when they most need assistance. You’ll ensure that all our customers (regardless of size) experience excellent and timely support in every interaction with the company.

You’ll have responsibility for the entire support function. So you’ll become a product expert, capable of fielding questions across both our Windows and Cloud product. And you’ll write all support materials such as FAQs. We may want to add support agents in future. So you’ll establish key metrics and set the culture and decide measures of success.

We get our best innovations from customer feedback, so you’ll develop great relationships with our user base (while also setting realistic expectations). You’ll join our online forum and help build the community of users there. You’ll track everything users report to us and feed that back to our engineering team so that we understand customer pain points and can prioritize improvements.

In addition to customer support, you’ll be our technical account manager. You’ll have responsibility for providing technical assistance to major firms carrying out complex deployments. You’ll work directly with their IT team and key stakeholders to ensure that the on-premises version of PerfectIt is installed correctly and that users never lose access.

Our customers write and edit documents professionally. So it helps to have a deep understanding of writing and editing documents. We’re looking for someone who has opinions on apostrophes and a stance on the Oxford Comma.

Your responsibilities will include:

• Be the first point of contact for customers and ensure we provide quality customer support across all accounts
• Lead major accounts through complex on-premises deployments
• Write FAQs and other support materials
• Represent us in user forums, build strong relationships with customers and engage with their feedback
• Help customers adapt PerfectIt to check their house style
• Prepare reports for engineering on customer priorities

We’re a small company and you need to be prepared to jump in where needed. That includes basic admin when other team members are away.

You will report directly to the CEO, so you must be self-motivating and able to get things done independently.

Requirements

You’re outgoing, patient, and love talking tech with customers. You’re independent and reliable. You’re a great listener, curious about everything, and love asking questions and solving user problems.

You have:

• A university degree
• Three years of experience in technical support
• Experience in on-premises deployment (or a willingness to learn it)
• Demonstrable interest in writing, editing or the English language
• An ability to work from home on a PC with Windows, with an appropriate set-up for professional video calls

You must be based in the UK and planning to work exclusively from the UK.

Benefits

An Accepting and Diverse Workplace

Intelligent Editing is committed to being an equal opportunity employer. We aim to create a workplace that celebrates ersity. We do not tolerate discrimination. Our users are keepers of the written word, and we stand with those working to shine a light on all forms of exclusion and inequality. #BlackLivesMatter.

• Be part of small, profitable startup (employee #20)
• Work from anywhere in the UK (we work 100% remote, and we believe in trust and autonomy).
• Potential to grow your career in a choice of directions
• Contract: Full-time or part-time, permanent contract
• Salary: £38k (40 hour week with pro-rata option for part-time work)

Application deadline: 15 August

We grade applications based on the quality of writing in your application form, so please answer all questions in full.

We believe that a great customer experience starts with people.

Playvox helps companies deliver a better customer experience through their contact center teams, be they centrally located, remote employees, distributed across the globe or a combination of all three. With Playvox's innovative enterprise-class solutions our clients systematically improve the customer experience and agent skill set through quality measurement, training on new features, coaching against gaps, and by motivating agents, all on one platform.

Playvox is a well-funded, high-growth company deployed in leading brand companies globally. Our partners include Zendesk, Salesforce, Freshdesk, Intercom, among others. We are transforming the way companies of all sizes manage quality practices to deliver exceptional customer service.

In this fast-paced period of growth, it is genuinely an exciting time to be a Playvoxer. We are a supportive, high energy global collective that loves to celebrate wins, lift each other up and recognise each other's contributions. We strive for excellence in every interaction, all whilst enjoying the little things along the way.

A few of our Playvoxer perks include:

• Training and learning opportunities
• Monthly wellness hours program
• Complete remote working
• Additional paid leave for your birthday and Playvoxsary (work anniversary)

If you're ready to contribute to a driven and supportive team through this challenging yet rewarding opportunity, we'd love to hear from you! APPLY TODAY!

Please note: Due to high volume of applications, we will be contacting shortlisted candidates only

About the role

Car & Classic is embarking on a new adventure very soon, and we need passionate, customer focussed and tech-savvy people to come onboard and help improve our customers' experience during this exciting phase of growth.

As a Customer Success Executive you will be the first point of call for our wonderful customers using our platform. Guiding, educating and resolving all of our customers' issues, you will be a brand ambassador and the key link between our customers and the business. Utilising several different tools to engage customers, your role will be to ensure every customer has a seamless and successful journey on our platform, as well as dealing with the rare complaint we may receive!

An exciting aspect of this role is the internal impact you can bring. We only hire drivers, not passengers, and we are very keen to speak to awesome customer-minded people who can provide our product team with feedback and useful data to help shape the future of our business!

If you love customers and want to have a tangible impact on the future of our business, then we look forward to hearing from you.

About us www.carandclassic.com

Car & Classic is one of the largest automotive marketplaces in the world. We’re lucky to have thousands of user-generated listings submitted monthly with content gems from James Bond’s Aston DB5 to Elvis Presley’s Cadillac. The site is old, launched in 2005 but under new, VC-backed ownership since 2018 and on an exciting triple-digit growth journey to bring classic vehicle transactions online.

Our culture is incredibly important to us. We’re lucky enough to have built the team from scratch with a focus on enjoying the day-to-day, ersity, inclusion and high performance. Despite being an entirely distributed business we build strong connections as colleagues and have created a fun and high-performing culture.

Whilst the team is only 100 people now we expect to double over the next 12 months. We’re looking for a Customer Success Executive that has good, relevant experience and wants to make their mark in a rapid growth business where they can make a real difference, whilst enjoying the environment and culture.

Finally, you don’t have to love cars to work here (and lots of our team don’t) but for those who do this is an incredible opportunity to combine your passion and professional lives – we look forward to hearing from you.

Role and responsibilities

• Provide best-in-class customer support to our wide user base

• Provide basic 1st line technical support for our users

• Acting as a brand ambassador for Car & Classic

• Assisting with supporting customers belonging to other teams

• Feeding back to line manager and product team to help improve our product

• Working to achieve KPIs and SLAs

• Responding and dealing with complaints

• Responding to and dealing with fraud issues

• Working cross-functionally with other departments to assist customers

• Always looking to improve our processes

• Being the best of eggs!

What do you get (remuneration & benefits)?

• Salary: £25,000 💰

• Stock options 📈

• All the equipment you need to get the job done 💻

• Flexible working - work where and when you want in order to get the job done 🌍

• Access to free counselling, therapy and mental health support via Spill 🤗

• Professional development allowance 🚄

• Company paid team retreats 🧘‍♂️

• Income Protection 🛡

• Life Cover 👩‍👧‍👦

• Smart Health 🩺

• Generous parental leave 👶

• 33 days holiday (including bank holidays) & any period of closure over Christmas also paid 🏝

• Ability to make your mark on a fast-growing start-up 🚀

The skills, attributes and experience you must have:

• At least 1 year working in a Customer Support role

• Have a track record of being a Customer Support hero!

• Have experience working in a start-up, agile environment

• Have exemplary technology skills

• Have exemplary communication skills

• Have exemplary organisation skills

• Level-headed and logical thinker

• Emotionally mature

• A love for working with customers

Skills, attributes and experience it would be nice for you to have:

• A passion for cars

• Have worked in online transactional businesses

Our application process

We want to make sure we hire the best available talent! We had a fantastic 2021 with all of our hires hitting the ground running. We are excited to do the same in 2022.

Every role is crucial to us at this stage of our growth. We are improving and evolving our recruitment and application process on a monthly basis. We are trying to remove any bias from our recruitment process, this is an on-going issue in the recruitment function for companies of all sizes.

To help achieve this we have refined our application form that you will find when you click 'Apply for this job'. The answers to the questions are the difference between your application being progressed or not so please do give them your time and effort when answering. The first thing our Talent Partner will review is these questions (we may not even need to review your CV depending on your answers). 

Good luck with your application and thank you in advance for your interest in joining us at Car & Classic.

At BlockSolv, we specialise in community management and moderation.

We have a network of clients who are looking for moderators and managers. 

Whether you are looking for full-time or part-time work, BlockSolv will find a project that suits your needs.

We are hiring people who are fluent in English, other languages are a bonus.

We offer flexibility where you work, we aim to have 24/7 moderation, so your shifts can be selected to suit your timezone.

When applying, mention the word CANDYSHOP when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human RMjYwMDozYzAxOjpmMDNjOjkyZmY6ZmUyMzo0NDNmM

Apply now:

Title: Senior Billing Representative – National Remote

Location: Dallas TX US

Job Category: Customer Service and Claims

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Are you looking for a chance to get your foot in the door with a great company? You’ve found it here. Already one of the world’s leading health care companies, Optum, part of the UnitedHealth Group family of businesses, is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. Here, you’re not just working. You’re making great things happen for the people who rely on us for health care across the United States. You’re part of an elite team that’s equipped with the best tools and resources, the most thorough training and learning opportunities and a mission that can inspire you every day.

Healthcare isn’t just changing. It’s growing more complex every day. ICD – 10 Coding replaces ICD – 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.SM

As the Senior Billing Representative Group Lead you will work by phone or correspondence to gather information and generate accurate billing statements to our customers for their insurance premiums. This is an excellent opportunity for someone with office experience who is interested in moving into a new area while learning additional skills

This position is full – time (40 hours / week). Employees are required to work our normal business hours of 7:00 AM – 3:30 PM CST (Central Standard Time zone). Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Implements strategies and recommends related improvements / enhancements
• Researches, obtains, and enters missing information / demographics for completion of accessions
• Conducts data entry for completion of accessions
• Demonstrates competency in eligibility, billing and receivable systems and associated applications
• Educates external customers on how to provide complete billing information and avoid additional contacts for information
• Informs customers of billing problem/issue findings and resolution as appropriate
• Makes outbound calls to clients, patients, carriers and/or any internal or external source as needed to obtain missing or additional information
• Answers inbound calls from clients, patients, carriers and/or any internal or external source as needed to answer account inquires or resolve issues
• Responds to account inquires through written correspondences if unable to resolve via phone
• Handles sensitive client and patient interaction
• Maintains timely, accurate documentation for all appropriate transactions
• Generates and/or distributes reports and documentation to internal or external client to obtain missing information
• Reports problems, errors, and denial trends to management including PHI breaches
• Ability to work independently and as part of a team
• Meets the performance goals established for the position in the areas of efficiency, accuracy, quality, patient and client satisfaction and attendance

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• 1+ years of prior knowledge and experience in customer services, phone support role, OR medical billing office
• 1+ years of medical terminology experience
• Demonstrated ability in using computer and Windows PC applications, which includes keyboard and navigation skills and learning new computer programs
• Understanding of multiple billing requirements across varied payers and states
• Ability to successfully complete the new hire training and demonstrated proficiency
• Consistent attendance with the ability to meet work schedule including the training period
• Ability to work any 8-hour shift between the hours of 7:00 AM – 3:30 PM CST (Central Standard Time zone)

Preferred Qualifications:

• Some College (or higher)
• Certified medical coder OR involved with medical coding
• Prior experience in a call center setting

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to resolve calls, avoiding escalated complaints
• Ability to exhibit empathy and be courteous to callers
• Ability to triage and handle escalated situations
• Ability to work in a fast – paced environment
• Ability to adapt to changes.
• Ability to develop and maintain client relationships
• Ability to have Excellent communication skills, both verbal and written
• Ability to multi – task

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $18.17 – $32.26. The salary range for Connecticut / Nevada residents is $20.00 – $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Family ReEntry’s breaks cycles of violence, crime and incarceration by providing client-centered interventions and support services to empower and strengthen iniduals, families and communities. We are raising the next generation to become responsible citizens, emotionally strong, healthy, and able to pursue life in fulfilling ways. We seek to encourage personal responsibility and change which will help rebuild, restore and transform iniduals and families.

We are looking for a Remote Email Chat Representative and Call Centre Support to join our team. Candidate will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our clients' accounts might face with accuracy and efficiency. Candidate should be genuinely excited to help clients. You must be patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to clients inquiries and maintain high customer satisfaction.

Responsibilities

• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage clients

1. Proven customer support experience or experience as a Client Service Representative
2. Track record of over-achieving quota
3. Strong phone contact handling skills and active listening
4. Familiarity with CRM systems and practices
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively
8. High school diploma

Family ReEntry provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Job Description

• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines, and policies

Requirements

• A bachelor's degree in any field.
• A minimum of 1-2 years experience.
• Excellent interpersonal, written, and oral communication skills.
• Proven customer support experience or experience as a Client Service Representative
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Familiarity with CRM systems and practices

At DNSFilter we have a singular mission: to challenge the way the industry thinks about security via DNS. We support over 15,000 organizations, including Fortune 500 customers like NVIDIA, and Lenovo, and provide DNS security to more than 4 million end users. And we are growing quickly! At the start of 2020, our software was processing 1B queries/day. At the end of 2021 we were processing an average of 17B queries/day! In the middle of a global pandemic, our team (and product) thrived. We doubled the size of our team, and we’re looking to do it all over again in 2022.

To help realize our product vision and sustain our growth, we are looking for a first line support person who can field technical enquiries from customers, directly handle common requests, and manage internal communication to follow up on more complex issues. This role will also cover liaising with partners to follow up on ongoing conversations.

You will:

• Be the 1st line support covering our Webshrinker product
• Be directly involved with domain classification reports and other technical inquiries
• Become proficient interacting via email in a professional customer-oriented environment
• Be responsible for customer report response and follow up within our ticketing system
• Be a support liaison with partners
• Validate any issues reported and make necessary adjustments to correct them

You have:

• A passion for learning, especially technology or cybersecurity
• Experience working remotely
• Experience in an IT Support or Customer Service role is a plus
• Strong written and verbal communication skills

Bonus points for:

• Knowledge of DNS

We Offer:

• A 100% work-from-home position with a company that values and fosters personal and professional growth
• Passionate and intelligent colleagues who work hard and have a good time doing it
• Rotating 4-Day work week
• Flexible Vacation policy
• Awesome company swag
• Home office buildout allowance
• Full medical, dental, and vision benefits for US Based Employees
• Full short-term disability and life benefits; available long-term disability
• In-person Annual Gatherings. Last time we all spent a week on a beach in Cabo

About us

Empatica is a full-stack, digital healthcare company, forever changing the way health is monitored and new treatments are developed through our AI platform, digital biomarkers, and state-of-the-art medical wearables. Our customers range from some of the world’s largest institutions (such as NASA, Harvard University, and top-tier pharmaceutical companies, to name a few), to inidual users who message us every day and tell us how our products changed their lives.

If you are looking to join a fast-paced growth environment and do meaningful work that can make a true impact in the world, then keep reading.

About the role

*Remote work from any European state - Monday to Friday 5pm-3am - Central European Time*

You will be required to work closely with various teams in Empatica, ensuring the communication with customers is handled with the highest quality, and customer feedback is incorporated into our products and Empatica’s culture is embraced in every interaction.

• Support our large Business and Enterprise B2B customers via email and phone.
• Guarantee high-quality service, provide help to customers, investigate and solve problems.
• Build strong client relationships to ensure repeat business.
• Share feedback with the Team and the Company, and identify trends and insights into user needs required to improve our products.
• Cooperate with the technical Teams to produce easy-to-understand guides and articles (you can read our support center to see the kind of content we produce).
• Develop service procedures and standards.

Requirements

You are the ideal person for this job if you:

• Can work from 5.00PM to 3.00AM Central European Time (previous experience in Night Shift jobs is preferred)
• Have at least 1 year of experience in a professional context, preferably in customer support
• Have previous experience with using help desk software, Zendesk knowledge is a plus
• Are respectful, patient and positive even if dealing with difficult people, yet assertive when needed
• Are an excellent writer and communicator
• Are tech-savvy and have the ability to quickly understand new products, and master new tools and platforms
• Are familiar with processes for collecting user feedback and in translating them into actionable insights
• Are comfortable working with targets and metrics
• Are able to work both independently and as part of a team

You will join a fast-growing, international, and erse team of 90+ talented people who care passionately about what we do and the difference we are making in the world. You’ll get the opportunity to work directly with colleagues across all levels of the organization, no matter their seniority, and learn from the people that built the business and our products.

If you jump on board, we can guarantee it won't be an easy ride, but it will be one of the most rewarding experiences in your career, one that will allow you to learn a lot, have true ownership of your work, and test your whole skillset on multiple projects which are helping thousands of people worldwide.

Read our blog post and find out some reasons why we love working at Empatica.

At Empatica we embrace ersity and inclusion. We have colleagues from 21 different countries, while 50% of our team is women (double the tech average!) We believe this makes Empatica a more exciting and stimulating place to work, and brings different points of view to the table while fostering a spirit of communication, collaboration, and care, where everyone’s opinion and thoughts matter.

Benefits

• 🏡 Remote working option from Europe
• 💰Competitive Salary and Night Shift Bonus
• 🥗 Free healthy lunch every day if wish to work from the Milan office
• 📈 Employee stock options - we want everyone who joins us to own part of the company and our success
• 🏖️ We have offices in Milan City Center and Downtown Boston. And every summer, we hold an amazing beach retreat in Sardinia, Italy
• 🏋️‍♀️ Gympass membership with access to gyms, online classes, personal training sessions, nutrition plans, mental health and wellness platforms
• 💻 Your personal MacBook
• 🤓 Free Kindle and books
• 🧑‍🎓 Personal learning and development budget
• 👀 Much more…

VIVIO Health is a rapidly growing specialty drug therapy management company. VIVIO’s evidence-based, data-driven specialty drug management and cost control solution has improved healthcare outcomes and lowered costs for large self-insured employers since 2016. We are looking for Healthcare Provider Support Representatives who are committed to helping VIVIO Health deliver the right therapies to the patients at the right cost. 

The Provider Support Representative communicates with Doctors’ offices and other medical staff members and processes requests related to VIVIO plan members via inbound and outbound provider calls, faxes and emails. Success in this role requires proficiency in the use of our technology system to enable the accurate processing of information for new and existing members. We are looking for people who have a strong work ethic, are impeccably organized, focused, proactive and can make an immediate impact. 

Key Responsibilities: 

• Handle a high volume of complex calls and other communications with Doctor offices, pharmacies, drug manufacturers and PBMs (pharmacy benefit managers). 

• Resolve and maintain 100% follow-through on provider questions, requests and open items relating to members and the VIVIO Health program. 

• Use our technology solutions to effectively capture the right information about our members and communicate it as necessary. 

• Comply with and adhere to all regulatory compliance areas, policies and procedures and company best practices. 

• Successfully complete other assigned administrative tasks including but not limited to reporting and resolution for eligibility, adjudication and fill details.

• A quiet home-based office environment. 
• At least one year of customer service/call center experience in a high-volume environment.  
• You are passionate about improving healthcare, helping people, and have a successful track record of interacting with a erse population 
• You are an exceptional communicator who can quickly get up to speed with the VIVIO Health program. 
• You are tech-savvy and can navigate through technology with ease 
• You are responsible and reliable and take ownership of your work while looking to constantly improve your performance. 
• You are bilingual in English and Spanish.
• Must be able to work a consecutive 5-hour schedule between 6 am-5 pm PST (9 am-8 pm EST) Monday- Friday.
• Must be available for training beginning 8-1-2022
• New team members will need to successfully pass the 90-day review for continued employment.

Desired Qualifications

• At least one year of appropriate healthcare experience. Educational experience in healthcare is a plus.
• Familiarity with Microsoft Office including Teams and soft-phone applications like Ring Central, Amazon Connect etc.

VIVIO Health is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable Federal, state or local municipal law. All your information will be kept confidential according to EEO guidelines.

Regular Part-time position, 25-30 hours per week. Consistent 5-hour shift Monday through Saturday.

[As of June 2020, Quora has become a "remote-first" company. This position can be performed remotely from Brazil or Portugal, regardless of any location that might be specified above.]

The vast majority of human knowledge is still not on the internet. Most of it is trapped in the form of experience in people's heads, or buried in books and papers that only experts can access. More than a billion people use the internet, yet only a tiny fraction contribute their knowledge to it. We want to democratize access to knowledge of all kinds — from politics to painting, cooking to coding, etymology to experiences — so if someone out there knows something, anyone else can learn it. Our mission is to share and grow the world's knowledge, and we're building a world-class team to help us achieve this mission.

The International Community Development team at Quora is responsible for helping Quora’s best contributors achieve their goals on Quora. We provide support, guidance, assistance with content curation, user engagement, product research, and help the product team understand community feedback and sentiment.

Quora is looking for a contractor (40 hours/week) to manage the writer community and ensure the quality of operations of Quora in Portuguese. As part of the team working on Internationalization, you will play a dynamic role in helping active contributors and influential figures find success, enhance the end-user experience, deliver reliable, consistent, and accurate support at scale on Quora in Portuguese. Your day-to-day work will include different tasks in regards of community management and building (conversion, engagement, retention efforts). You will need to be comfortable with problem-solving and strategizing to meet the ever-evolving business needs. You will partner with cross-functional teams to provide feedback from users to product teams and take back information to help inform and guide users seeking support. You will review content, users, Spaces, and proactively raise issues to the team and support the development of systems that maintain quality at scale. You're a native Portuguese speaker, curious, driven, and excited to make significant impact in helping achieve the company's mission.

• Help attract, encourage, build, and manage Quora's Portuguese writer community
• Manage, communicate with, and educate the key users
• Provide direct support to our users and serve as a go-to person for our external and internal stakeholders
• Develop and execute marketing strategies that are targeted towards recruiting valuable contributors to Quora
• Pursue growth-related partnerships and opportunities for Quora
• Manage our recognition programs for power users and top contributors
• Manage our social media channels and increase awareness so that we can impact more people
• Work closely with Product and Engineering teams to better understand Quora's Portuguese user needs

• Bachelors Degree
• Mastery of the Portuguese language; ability to write prolifically in grammatically correct Portuguese as well as English
• Experience growing and managing online communities, advocating for the community to lead opportunities for creators and users to grow engagement
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs
• Data-driven and goal-orientated approach: proficient in Google Sheets and/or Excel; able to interpret dashes to draw patterns from data
• Ability to manage multiple competing priorities in a fast-paced, constantly changing environment, working with technical teams at product-centric companies
• Tech savvy with the ability to learn basic technical tools quickly, ability to use technical tools to help identify growth opportunities
• Ability to run the day-to-day operations of the Portuguese community, aligning it with the KPIs and OKRs of the International Community Development team

• Passion for being part of an active writing community
• Familiar with UGC and internet culture and have a deep understanding of online communities
• Proven ability to work independently with enthusiasm, energy, and drive
• Experience with ticket management systems and content management systems
• Thoughtful usage of Quora and passion for our mission
• Deeply passionate about building communities and a heavy user of Quora
• Be energetic, proactive, and self-starter to help grow the Portuguese community
• Experience in working with Slack, Quip, Zendesk, Asana or other similar software

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Consumer Privacy Act (CCPA) disclosure

#LI-DNI

Customer Experience Representative

You have proven customer service experience and related business skills along with an internal drive towards the care of customers. You have an innate ability to make customers and team members feel heard, reassured, and empowered to create work that matters. You understand the need for both empathy and efficiency in a successful customer experience team.

As our Customer Experience Representative, you’ll be focused on customer communications and also have many opportunities to learn and grow in new areas with our successful CX team.

What You’ll be Doing In this Role:

• Performing as an active and responsible member of the Customer Experience team responsible for all customer support functions
• Communicating with MFI customers via email, social media, SMS, live chat, and blog comments
• Collaborating with the CX team and various internal teams on continuing to improve our customer’s journey
• Working fluently as a team member on the flow of customer input to maintain company standards and timeframes
• Helping to act as the voice of the customer to others within the MFI organization to ensure that we’re constantly improving our business based on serving our customers
• Delivering outstanding, practiced support to our customers and community; taking ownership of regular customer service tasks
• Working responsibly with customer inquiries, adhering to MFI CX processes for communicating with customers, understands and is able to resolve billing issues and related matters. Seeing all matters through, start to finish
• Bringing valuable insights, institutional knowledge, and help to other members of the customer service team

Reading this makes you say, WHOA that’s ME!:

• You’ve worked in active, omnichannel, thriving customer experience team and have the business skills to know what it takes to get it done
• You understand that keeping customers happy means truly understanding their needs and challenges
• You have customer service experience and understand the joys and challenges of working with customers in a sensitive, empathetic manner
• You thrive in a fast-paced environment
• You love simplifying systems, processes, and communication flow wherever possible
• You have experience with web and billing automation involving CRM/email/billing systems
• You’ve worked at a tech start up and/or in a virtual environment where 99% of the customer experience happens online
• You’re an effective, clear communicator in all formats
• You have a passion for mentoring, coaching and educating
• You’re a maximizer and have a knack for finding ways to optimize and improve everything you’re involved with
• You’re practically always on time (or early) and strive to deliver ahead of deadlines
• You care deeply about your work, colleagues, and the well-being of the company
• You’re not (overly) attached to your ego you’re focused on finding, developing, and executing on the best ideas to get the best results
• You’re 10,000% comfortable working in a virtual environment
• You do whatever it takes and the phrase That’s not my job is not a part of your vocabulary
• You’re a born GO GETTER always looking for ways to add value, do better work, improve efficiencies, build others up, and make the world a better place

Necessary Skills:

• 6+ years relevant work experience and you’re located in a United States time zone; Pacific preferred
• Strong background in performing customer service-related tasks in a thoughtful and purposeful manner
• High intrinsic motivation to serve others and work intelligently through customer-related communications, issues and billing-related matters
• A positive, high energy and customer centric/solution oriented mentality
• Excellent listening, problem-solving and organizational skills
• Ability to write comprehensive reports and work with cross-functional teams
• Strong verbal and written communication skills
• Software experience with HelpScout, Zendesk, or other helpdesk platforms, billing software and CRM experience
• Strong problem solving and critical-thinking capability
• Ability to adapt and be agile as needed in a fast-paced, growing environment
• Attention to detail
• Experience working remotely preferred

This position is not for you if:

• You have personal drama
• You don’t like working with customers and improving their experience
• You don’t have a passion for improving customer service processes
• You don’t really commit wholeheartedly to anything
• You don’t like marketing, sales, technology or being the best
• You think self-help is weird
• You have no sense of humor
• You don’t live and work within the United States

The nitty gritty:

• This is a full-time virtual position working with our virtual team. You’ll have full autonomy over where you work, what you wear and which pet sits at your feet
• Paid medical and dental insurance, plus $1,500 HSA deposit
• Vision insurance
• Flexible Spending Account for health insurance and childcare
• 4 weeks company closure time off (exact dates determined by company)
• 10 days PTO
• Paid holidays
• 5 sick days
• 3 personal holidays to use as you choose
• 401(k) with company match and profit sharing
• Paid parental leave
• Colleagues who will make you laugh and support you every step of the way

About Marie Forleo International

Marie Forleo International is a socially-conscious digital empire founded by #1 New York Times bestselling author and one of the most sought-after motivational coaches in the world, Marie Forleo. Our mission is to give people the tools they need to change their lives. We do this through our award-winning show MarieTV, The Marie Forleo Podcast and our online training programs like B-School and The Copy Cure.

We believe in the power of personal growth, laughter and life-long learning. Our motto is everything is figureoutable, and we’re dedicated to helping millions of big-hearted dreamers use their gifts to change the world.

We hire people who are motivated by our mission and passionate about creating positive change. Our team is remotely distributed; we care more about your work-ethic and attitude than your location.

At Marie Forleo International, we believe that having a team of erse backgrounds and voices working together will enable us to create innovative experiences that improve the way people live, learn, communicate and grow. We’re proud to be an equal opportunity employer and we firmly believe that our work is best when everyone feels free to be themselves.

Who Are We

Run AMZ is a rapidly growing sales management firm dedicated to the success of our clients on the Amazon platform. We partner with great brands to develop and implement strategies to help them thrive in today’s changing retail environment. Our clients desire more than top line, they want a strategic approach to Amazon centered around brand story, consumer engagement and profitable partnerships.

We work hard, we have fun, and we put our clients first, always. Independent thinking, initiative and a positive attitude are an absolute must in our highly collaborative environment. Those who are successful at Run AMZ are self-starters who want to make themselves, and our team, better every day.

Who We Need

Run AMZ is looking for a player to help our clients succeed on the Amazon platform. The Client Success Manager works on the front lines with our clients as we manage their ecommerce business. This ecommerce savant will proactively engage with our clients and assure every detail of their experience is curated, deadlines are met, and the service is exceptional along the way. Working with a limited number of clients, the CSM is the face and the hands of the service we offer. The role can be based in our Portland, Oregon headquarters or remote in the United States.

Responsibilities

• Manage all aspects of the client’s day to day Amazon business.
• Predict and avoid any/all potential pitfalls our clients may encounter within the Amazon system.
• Leverage internal resources to develop creative for product listings, maintain effective marketing campaigns and manage inventory/forecasts for our clients.
• Responsible for the on-time delivery of all deliverables for assigned clients.
• Actively troubleshoot and solve problems for our clients within the Amazon ecosystem.
• Work with the Account Director to develop and implement client-specific ecommerce strategies.
• Act as the Amazon subject matter expert when interacting with clients – there is no problem you can’t solve.

Requirements

• 3-5 year's experience working in and around ecommerce
• Robust Amazon Seller Central experience is a plus.
• Extensive knowledge of the Amazon Vendor Central portal.
• Experience working with consumer products brands and an understanding of the current retail environment.
• An extreme eye for detail and an unwavering commitment to customer satisfaction.
• Ability to work in a collaborative environment.
• Exceptional communication skills, both oral and written.
• Can communicate with all levels of an organization.
• Self-starter who can drive change and solve problems independently.

Benefits

• Work/Life Balance: Remote work environment, 3 weeks PTO, 2 personal days and 10 paid holidays
• Wellness: Medical, Dental and Vision insurance
• Financial Well-Being: Competitive salary with 401k and 4% employer match
•  

Run AMZ affirms the ersity of our local communities including race, religion, national or ethnic origin, sexual orientation, and gender identity / expression. We welcome candidates who reflect our growing regional and national ersity.

Title: Spanish / English Gaming Support Agent

Location: Remote

What will I do?

As a player support agent, your duties will include but not be limited to:

• Handling customer support (e-mail and live chat no phone calls) by doing things like
  • Help players with account issues (compromised accounts, updates, etc.)
  • Resolve issues regarding refunds, purchases not going through, etc.
  • Assist players resolve technical problems with the game
  • Answer gameplay inquiries and helping sort out gameplay issues
• Check updates & newly released content for the game you’re supporting
• Take assigned training modules to help you improve even further in your job
• Attend your weekly meeting with a team of 10-15 fellow agents and your manager

In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.

And don’t worry – You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.

Job requirements

• You speak near-native Spanish and English
• You are available to part-time or work full-time and in a fixed schedule
• You have in-depth knowledge about gaming and you love anything related to video games
• You own a PS4, or an Xbox One, or a modern gaming PC/laptop
• You are a fast learner, you take initiative and are awesome at troubleshooting
• You have a dedicated quiet work space, located within your own residence
• Experience in a Customer Service environment or an international business setting is a plus.
• You are not currently living in the Netherlands, the United States of America, or Argentina.

PC requirements:

• An internet speed minimum of 1 Mb/s download and 0,5 Mb/s upload internationally.
• A minimum of 6 GB RAM memory
• Your computer should run at least a 64-bit version of Windows 8 or newer, or a recently released version of macOS
• An i5 processor (2,4 Ghz or faster), or better/ similar, max. 3 years old.
• A Radeon R7 240 Graphics card or better/ similar.
• A (smart)phone usable for two-factor authentication that runs at least:
  • Android 6.0 or newer
  • Apple iOS 10.0 or newer

We offer:

• A position at a fast-growing company with ambitious A-level clients
• A casual, international environment where you’ll work with people from over 40 different nationalities
• Flexibility; working remotely means being able to work from anywhere in the world
• No time wasted commuting between home and work
• Top-notch tools, training, and colleagues

About us

5CA a remote-first CX company working with passionate agents from all around the world. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds, and champion ersity and inclusion in all that we do.

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.

At Strategyzer, our purpose is to unlock millions of people's potential to create value for themselves, organizations, and society. We succeed when inspired people find the clarity to drive healthy growth and build invincible companies worldwide. To make this happen, we've designed the global standard and platform for solving universal business challenges. We believe our success in achieving this purpose, vision, and mission depends on the quality of our people and culture.

From our headquarters in Switzerland, we've developed global impact and reach with a fully distributed team that works remotely across 15+ countries (with a strong growing presence in Canada, the United Kingdom, and Ireland). Our team contributes directly to the unique company culture we have today and is committed to transforming traditional management practices to build a truly great place to work. 

We're recruiting a Customer Success Manager to lead Enterprise Growth Solutions. We're looking for a stellar candidate who can support Strategyzer's global customers, and help to deliver (with excellence) on our full suite of products and services. Your ability to connect with customers is crucial to the success of this position.

Team members at Strategyzer enjoy:

• World-Class Team: Be part of a highly visible, globally recognized organization, and contribute to a paradigm shift in strategy and innovation in the world's leading enterprises.
• Strong Company Culture: We strive to create an environment with strong psychological safety and frequent feedback structures to allow our people to do their best work. 
• Flexible Working: Work from anywhere globally or from our physical office hubs in Toronto/Canada, or Zurich/Switzerland. We offer flex hours for our team to work when they are most productive and support family needs.
• Growth Allowance: Professional and personal development are vital at Strategyzer. All team members get an annual growth allowance for conferences, courses, certifications, coaching, and more. We also include a yearly book allowance.

The Customer Success Manager Mission & Outcomes

This role is for a runner who will be responsible for managing the end-to-end relationship with our global customers. 

Your mission is to…

• Nurture our customer relationships as they embark on their innovation journeys. 
• Solve and navigate tough delivery requirements that can sometimes be very unique to our specific customers.
• Execute the delivery for each customer alongside our product teams. 
• Manage customer lifecycle, constantly setting and aligning expectations.
• Encourage customer feedback whenever and wherever possible.

The successful candidate will immediately contribute in the following ways: 

1. Customer-first focus.

The successful candidate will support Strategyzer's global customers, helping to deliver with excellence on our full suite of products and services. A keen ability to connect with customers is required, understanding their requirements while setting, and of course meeting, expectations.

This role will be a blend of relationship and logistics management, requiring the incumbent to be laser focused on the details, ensuring that all of the minutiae of successful Enterprise Product and Service Delivery are met, tracked and effectively shared with the customer.

2. Analyze and evolve future customer deliveries.

Our project delivery continues to evolve as we capture feedback and evidence from our customers. This role will require constant engagement, analysis, and data-driven approach to understanding how we can take our products and services to the next level. 

You will be instrumental in identifying and recommending the needs for our next engagements by analyzing data that will improve the customer experience. This role will require collaboration with our product teams to provide them with the necessary evidence to develop their product milestones.

3. Ensure successful adoption, growth and customer advocacy. 

From implementation to delivering first value, the successful Customer Success Manager will monitor the customer's journey, ensuring smooth implementation, adoption of tools and process.  

The CSM will be integral in understanding and helping set customer goals, establishing KPIs and understanding the customer's business to help grow within Strategyzer. Alongside our Program Directors and Sales Executives, the CSM will play a pivotal role in the expansion of the customer account. Ultimately, this work will lead to our customers championing Strategyzer's methods and add to our customer advocacy portfolio.

Requirements For The Role 

While this is a remote role, you must [generally] reside between GMT-5 and GMT+3 to be able to work synchronously with the majority of the Strategyzer team.

All potential candidates will be scored on the following competencies. 

1. You strive to be a great human being.

We want world-class human beings who:  

• Strive to show deep care and empathy for your team members.
• Have strong integrity and morals that drive your accountability. 
• Are open-minded to the views of others, and constantly work to improve themselves for the betterment of the whole team. 

2. You perform at the highest level.

• 5 plus years in a Customer Success, Customer Experience or Account Management Role for Enterprise Customers (Fortune 500s).
• Post-secondary degree or diploma in a relevant discipline.
• Proven track record in managing multiple B2B customers simultaneously and building customer relationships with various stakeholders.
• Data integration - you understand how to use data/ metrics to tell a story.
• Computer literate (MS office, Google Suite, Project management tools…).
• Familiarity with CRM tools (preferably Hubspot).
• Familiarity with virtual communication platforms and their functionalities (Zoom, Webex, Skype etc.).
• Experience leading and managing projects related to customer success.
• Fluency in English is a must. Other languages are a definite plus.

3. You are a great collaborator. 

Collaboration is key to our success as a team. We want a Customer Success Manager who is or has:

• Incredibly hungry and wants to make an impact with our team.
• A customer-first approach to delivering value. Our team will be your internal customers. 
• Enthusiastic about learning our methodologies and tools - especially the Team Alignment Map, Team Contract, and Culture Map. 
• Able to weave between autonomous and collaborative working styles.
• A strong writer and communicator for a fully remote, global environment. 
• Not afraid to iterate on an idea or prototype if it means we create better value. 
• Able to focus on the bigger picture while paying close attention to the final details that will get us to success. 
• Is open to constructive conflict and can navigate challenging feedback. 

How We Hire At Strategyzer 

We pride ourselves on a robust, fair, and ersity-focused recruitment process.

There's no such thing as a perfect candidate, so don't let imposter syndrome hold you back. You don't need 100% of the preferred qualifications to add incredible value to our team. If you're passionate about what you could accomplish here and have the experience to match it, we'd love to hear from you. 

The following steps allow us to find the best fit for this role. Finding the right person is much more important to us than adhering to any deadline, and therefore we will keep this position open until we fill it with the perfect match for us. 

Step 1 - Intro from Candidate

Upload your CV and Cover Letter in PDF format. 

Create a 4-minute LOOM video intro of yourself answering the following questions:

1. How do you understand the essence of this role and how would you approach it? 
2. What type of environment brings out the best in you?
3. Why do you aspire to join Strategyzer in this role?

Step 2 - Discussion andI Interview Rounds

• Career History and Culture Discussion
• Your working traits and environment

Step 3 - Working Simulation

Step 4 - Reference Discussions

Step 5 - Offer

Do you have experience in the customer support or system administration field? Do you love to work in a team, always honing your own skills and helping those around you to grow as well? Are you a great communicator? And finally: do you love being involved in the creation and maintenance of websites and online shops, always looking for (and also finding ;) new things to implement and improve the existing solutions?

We're a full-service digital agency with more than 12 years of experience offering a complete package of web solutions; web design, website and e-commerce development, SEO, and digital marketing. We are looking for a Tech Lead of the Customer Support Team responsible for customer support regarding our web projects.

Our development team counts almost 30 professionals (3 of those are support team) who take care of erse web projects. We have successfully developed over 50 e-commerce shops (such as iglusport.si, inpos.eu, kozelj.si, bigbang.si, mass.si, and intersport.hr), over 200 web pages (kras.si, delamaris.si, inotherm.si) and a handful of web applications (cooling configurator and PC building configurator for Corsair, a custom configurator for medical examination tables for Novak-M, etc.). 

• setting up development and production environments for new projects

• GitLab management (administration, access, and CI/CD process management)

• leading and managing the Customer Support team (leading team meetings, assigning tasks)

• providing high-quality customer support

• actively cooperating with and supporting the development, marketing, and sales teams

• analysing and fixing errors

• • on websites (error log)

  • at a server lever (Apache, Nginx, Redis, Varnish)

• communicating with outside service providers: hosting, security

• keeping technical documentation and company manuals up to date

“MUST HAVE”:

• Great communication skills

• Teamwork skills

• Experience in “(e-commerce) website development, especially in working with PHP, HTML, CSS, MySQL, and JS

• Knowledge of online security standards

• Knowledge of DevOps processes

• Knowledge of server infrastructure

• GitLab (or similar technologies) experience

• Knowledge of SSH, FTP

• Experience in using the terminal and knowledge of basic Linux commands

Bonus points are if you have:

• Experience in working with WordPress, Shopware, Magento, or any other similar platform

• Experience in working in customer support or system administration department

• Experience with a ticket system

Our current technologies

We mainly work with the technologies listed below, but we are always open to use new solutions, especially if we see that they can help us get the job done sooner and more efficiently.

Open source platforms: Pimcore, Shopware, Magento, WordPress

Backend: PHP, MySQL, microservices with REST API

Frontend: Knockout.js, jQuery, vue.js

CI/CD tools: Git, Docker, Gitlab

Other: Kafka, Symfony, and Laravel for custom apps

What can you expect if you join our team?

• A flexible schedule,

• work location: your home office, our office in Škofja Loka, or a hybrid model - your call,

• competitive salary and other financial benefits: highest payouts within meal and transportation compensation, maximum annual holiday allowance payout (i.e. regres), Christmas bonus, performance bonus, and compensation for remote work,

• transparency and people-first culture: transparent communication about the company (both in terms of finances and procedure-wise), "people-first" culture (a day off on your birthday, relaxed work environment, and awesome culture …),

• education, education funding, and mentorship,

• personal and professional development,

• a safe and stable job at company-owned headquarters,

• the best team buildings! ;)

We have a clear vision of where we want to be 8 years from now - check it here! 

Want to join us? We can’t wait to meet you! (If not, you can still think about your friend or colleague and let them know about this great opportunity).

We accept applications as long as a position is posted. You can apply in English or Slovene.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

Hey there 👋

James here, Head of Merchant Success at Rivo!

We're looking for a Customer Success Team Lead to join us in creating world-class customer experiences for our merchants. This position is 100% remote. You'll have the freedom to work where you're the happiest and be a part of a team that cares about your success and well-being!

If this sounds like work you're keen to take on - awesome! Keep reading. If not - no worries, perhaps we'll cross paths in the future.

What is Rivo?

We're here to empower ecommerce stores to create their own revenue - without relying on BS paid advertising. We're a powerful marketing platform that allows stores to connect with their customers through loyalty, review and omni-channel marketing campaigns.

You can see our platform within Shopify here →

About the job

Big picture, you'll be working toward an overarching goal: 

Working to ensure the customer experience at Rivo is nothing short of exceptional.

As a team lead, you'll be helping lead our customer success and support teams with a broad focus on running the day to day. You'll closely collaborate with other departments to continuously improve the merchant experience from initial onboarding to ongoing guidance and support. You'll also act as a point of contact and business coach for our merchants while sharing best practices, solutions, and recommendations internally and externally.

What you'll be doing

• Oversee day-to-day operations with our other team leads for support and success, to ensure our teams are delivering exceptional experiences.
• Collaborate with cross-functional teams (technical support, product, engineering, sales, marketing, etc.) as an advocate for our merchants’ needs at large.
• Track and take ownership of key metrics that determine merchant success such as support response times, onboarding engagement, satisfaction ratings, customer churn, and more.
• Facilitate important cross-functional team communication as an advocate for our merchants.
• Relay and advocate for merchant feedback received to help inform product decisions.
• Lead, manage and hold your team accountable for outcomes and goals.

Who you are

• You utilize the Pareto principle (80/20)
• You lead from the trenches and take customer success and support seriously
• You’re a strong communicator with excellent written and spoken English skills.
• You’re open to learning – You're not afraid of new technology and challenges.
• You love wearing lots of hats – You’re an all-rounder and you love doing something different every day.
• You’re tech-savvy – You know how the internet works and you’ve used common apps and tools out there to solve your own problems.
• You're empathetic – You care about customer success and you're enthusiastic about solving problems and helping customers and your team.
• You're a go-getter – You're ready for a challenge and you strike when the iron's hot! You seek out opportunities to step up and go above and beyond.

Qualifications

• 2+ years of SaaS experience in customer-facing roles. We’ll want to hear about your experiences on the front lines managing difficult customer support or success situations.
• 1+ years experience leading a customer-facing team. We’ll want to hear about your ability to effectively teach and mentor team members to operate at the next level and implement growth initiatives that have positively impacted a company’s trajectory.
• Experience with Shopify or Ecommerce (not required, but nice to have)
• Experience using cloud-based software like Slack, Intercom, Help Scout, etc.

Things we love

• Living by our GAINS core values of Growth Mindset, Analyze Before Assuming, Iterate & Improve, Nurture Relationships, and Scrappy.
• Helping entrepreneurs to build awesome Shopify businesses.
• Having a stress-free work environment!

Things we avoid

• Micro-managing
• Egos
• Drama

How to apply

The ideal candidate will be located in North America (pacific, central, or eastern timezones). If you feel like this role is right up your alley, then submit your application!

Notabene is looking to hire a Customer Support Specialist to join their team. This is a full-time position that is remote or can be based in London.

At Brushfire, it’s our goal to be the go-to ticketing and registration platform our customers deserve. We’re an event management software-as-a-service platform that provides solutions for ticketing & registration, virtual events, and event apps. Last year we powered over 30,000 events, all around the world, ranging anywhere from a handful of people to more than 20,000 attendees.

Brushfire helps power successful events around the world by providing great software and service that never stops improving. We believe every organization deserves the most elegantly architected platform for event management, both at the technology and service layer.

The primary responsibility of this position is to answer calls and respond to emails from event attendees. Our Attendee Support team provides outstanding customer service to event attendees on behalf of event organizers that use the Brushfire platform. In addition, our Attendee Support team members assist event organizers with changes to their events, placing and changing orders, and more, while following the event’s stated customer service policies.

We are looking for new team members who would enjoy working 10:00 AM to 7:00 PM Tuesday-Saturday or Wednesday-Sunday.

This is a part-time work from home position.

The following characteristics are necessary for a qualified applicant to be considered:

• Attentive listening and concise verbal communication skills

• English speaking and hearing ability to effectively and efficiently communicate over the phone. We are seeking bilingual applicants, but this is not a requirement.

• Computer, internet, and keyboard proficiency. Brushfire uses several different platforms to conduct business and applicants need to gain proficiency in all platforms.  

• Thrives in a team environment while collaborating with others to solve problems.

• Interact with customers and team members and provide clear, helpful and correct information.

• Calm and composed under high call volume periods or escalated customer interactions.

• Motivated to learn independently without guided instruction.

• Practice good organization and time management

What’s it like to work for Brushfire?

Compensation/Benefits/Perks

Although we are a completely remote company, candidates closer to our teams in Dallas-Fort Worth, Texas are preferred.

Application Process

All your information will be kept confidential according to EEO guidelines.

Stripe is hiring a remote Enterprise Support Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Stripe - Online payment processing for internet businesses.

Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.

Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth.

job description

Fluent in English and Spanish - FLUENCY IN ENGLISH IS ABSOLUTELY REQUIRED as you will be supporting English speaking clients in this position.

Advanced English Level (B2/C1)

• Excellent compensation.
• 100% remote work.
• Working hours from Monday to Friday.
• Indefinite Term Service Contract
• employment stability
• And more

Would you like to work remotely anywhere from Spain? Here's your chance!

We're on the lookout for Finnish speakers for our Customer Inquiry team advancing in products within health and hygiene. The company has HQ in the UK and is a multinational consumer goods company that has been trusted for generations. You'll quickly be hands-on with the business's products and services.

As a Customer Care Agent, you'll be a point of contact for customers in need of assistance.

What will you be doing? 

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
• Delivering exceptional, client-centered resolutions in a timely manner
• Offering an omnichannel service to our consumers via telephone, email, chat, and social media
• Developing a sound understanding of the products and services offered by our client
• Embracing our company values and acting as a brand ambassador

REQUIREMENTS

• A fluent level of Finnish with exceptional grammar and spelling skills (knowledge of other languages is a plus)
• High level of English (Both written and spoken)
• Confidence and an enthusiastic telephone manner
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem-solving
• A strong teamwork ethic and a “can-do” attitude

OFFER

• Remote from anywhere in Spain - as long as you have NIE and SSN!
• Part-time position 25 hours per week, Monday to Friday, probably morning shift (09:00 to 14:00)
• 24 days holiday per year on a full-time basis (if you want full time)
• Being part of a constantly growing company & team, with endless opportunities for career development
• A modern, international & friendly working environment – one of the best in the city!
• You will be working remotely, but you must live in Spain with a valid NIE number

Would you like to work remotely anywhere from Spain? Here's your chance!

We're on the lookout for Swedish speakers for our Customer Inquiry team advancing in products within health and hygiene. The company has HQ in the UK and is a multinational consumer goods company that has been trusted for generations. You'll quickly be hands-on with the business's products and services.

As a Customer Care Agent, you'll be a point of contact for customers in need of assistance.

What will you be doing? 

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
• Delivering exceptional, client-centered resolutions in a timely manner
• Offering an omnichannel service to our consumers via telephone, email, chat, and social media
• Developing a sound understanding of the products and services offered by our client
• Embracing our company values and acting as a brand ambassador

REQUIREMENTS

• A fluent level of Swedish with exceptional grammar and spelling skills (knowledge of other languages is a plus)
• High level of English (Both written and spoken)
• Confidence and an enthusiastic telephone manner
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem-solving
• A strong teamwork ethic and a “can-do” attitude

OFFER

• Remote from anywhere in Spain - as long as you have NIE and SSN!
• Part-time position 25 hours per week, Monday to Friday, probably morning shift (09:00 to 14:00)
• 24 days holiday per year on a full-time basis (if you want full time)
• Being part of a constantly growing company & team, with endless opportunities for career development
• A modern, international & friendly working environment – one of the best in the city!
• You will be working remotely, but you must live in Spain with a valid NIE number

About Intruder:

Intruder is a fast-growing cyber security startup that's been through prestigious accelerators including CyLon and the GCHQ Cyber Accelerator. Intruder helps companies easily identify, track, and fix cyber security weaknesses, before they get hacked. Intruder has its headquarters in London, UK, and provides cyber security services to over 2,000 customers worldwide. Learn more about Intruder's growing services, team and our values.

About the role:

We're looking for a Senior Customer Success Manager to join our Customer Success team. You will ensure customers receive exceptional value from the Intruder service by understanding their needs and supporting their journey through workshops, and direct engagement. 

You will be responsible for ensuring high levels of satisfaction, driving adoption, expanding the use of Intruder across customers' organizations, and managing customer programs. Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer's satisfaction levels. Your communication skills and ability to work with customers ranging from security personnel through CISOs and other key stakeholders will be key to your success. 

Customer success is one of the keys behind Intruder's rapid growth and we need you to proactively blend project management and account management to maximize net revenue retention and unlock upsell and cross-sell opportunities. 

Some of the key responsibilities

• Be the primary point of contact for designated accounts, serving as an advocate for customer needs to drive successful adoption and use of the Intruder platform
• Perform customer onboarding, health checks, develop materials and presentations to conduct business reviews and proactively alert customers of any impending issues
• Engage with senior stakeholders to develop strategic business relationships
• Collaborate with Product & Development teams for product enhancement requests
• Drive internal process improvement initiatives and help to organise and attend customer-focused events as necessary
• Identify potential cross-sell/upsell opportunities within accounts
• Manage and follow up on internal customer feedback processes
• Use the tools at your disposal to comprehensively manage the customer relationship

The ideal candidate will have:

• Excellent verbal, written communication and interpersonal skills
• Background in Cybersecurity, Software or Consulting and an understanding of Customer Success within a SaaS environment.
• Customer success or post-sales/pre-sales experience with expertise engaging and managing relationships with customers
• Experience of project management with a proven track record of managing multiple projects to completion along with excellent planning and organizational skills
• Ability to troubleshoot and solve customer issues independently
• Thoroughly read this job description and include the phrase 'I have read the job description' at the top of their cover letter or CV

Why join us?

Intruder is a dynamic and well-funded startup operating in a very fast-growing market. You'll join the company at just the right time, we've established a product-market fit and things are now really taking off!

What we're offering:

• £40,000 - £50,000 dependant on experience + performance based bonus
• Share options so you can benefit from our success
• 28 days paid holiday plus bank holidays, and an additional 5 unpaid if you wish to take them
• Flexible working – choose to work from our London office in Shoreditch, Bristol or remotely.
• Regular socials to have some fun (organised by our Chief Fun Officer)

Deadline for applications is 12th August. We will be in touch after that time if your application has been succesful.

The Role

The Enterprise Customer Success Manager owns our largest and most strategic customers. They are tasked with managing these customers from launch to adoption, to full rollout and ongoing growth. You will be part coach, project manager, consultant and product specialist and you focus on ensuring our customers are successful.

We are looking for someone with previous experience as a software CSM managing enterprise clients, or experience in the commercial construction industry. This will be heavily weighted during the interview process.

This includes helping train and roll out end users for onboarding, assist with pre-sales pilots, working with executive contacts to plan additional adoption, and overall making sure customers see an impact from and renew with Extracker.

Internally, you will help create our department playbooks and guides so that we can continue to scale the team as the company grows. This includes a lot of cross functional work with our Product team, Sales team, and Marketing team.

Additionally you will be involved in weekly activities such as

• Strategy meetings to review Customer Success targets and metrics
• Feature request review cycles with our Product team to help review feedback and prioritize new features.
• New product feature demos
• Sync up with Sales to help plan onboardings, deal with customer issues, and gameplan on next steps for strategic accounts

Extracker is digitizing and automating the change order process inside the commercial construction industry.

Just as TurboTax did for tax documents and Expensify did for receipts and expense reports, Extracker is doing the same for change order communication and log management by building first-of-its-kind, category defining software that is revolutionizing the commercial construction industry.

The construction industry is being transformed fast by technology, but the way companies communicate costs hasn’t evolved in decades and still heavily relies on carbon copy paper, spreadsheets and email to track billions of dollars. These arcane manual processes can take days or weeks and include hours of manual office tasks such as scanning, manually transcribing, and tedious data-entry into spreadsheets.

At Extracker we are changing that and creating a new category “change order communication,” by intelligently digitizing this age-old process. This leads to an increase in profits, more successful contractor to customer relationships, more transparency into a project’s true cost, and less wasted paper!

We are a venture backed 100% SaaS company with impressive credentials for a company at our stage.

• Blue Chip Clients. We have already landed some of the largest General and Subcontractors in the US and have helped our clients build landmark projects.

• Significant Growth. We continue to double and triple our revenue and platform usage year over year.

• Large Volumes Processed. Companies share over $100 million in Change Order Requests on our platform each and every month.

• Significant and Important Projects. Our customers are trusting us to manage significant projects in the commercial construction industry. We have over $20 Billion worth of projects on our platform to date.

In addition to experienced SaaS and product leaders, our team has over 60 years of combined experience in the commercial construction space. At Extracker we know our customer’s pain points and challenges first hand and have built a category defining product that serves the user first.

You’ll be part of an ambitious and collaborative company, committed to growing a supportive and erse team that is passionate about empowering our contractor customers.

Requirements

• Ability to lead strategically and paint a vision that inspires and motivates the team, while also being extremely detail-oriented and getting in the weeds
• Strong stakeholder management and executive communication skills
• Ability to collaborate with a variety of stakeholders including Senior Post-Sales Leadership and cross-functional teams (Sales, Marketing, Product, Finance, Legal) across the company
• Ability to influence and challenge conventional wisdom

• Located in Eastern Time or Central time zones
• 4+ years of relevant industry or role experience.
• Proven track record of demonstrated ability to project manage and create relationships
• Excellent verbal and written communication skills

Benefits

• Experience and contribution to the building of our enterprise customer success strategy, including how we onboard customers, how we help them grow, how we communicate value to them, and how we gather feedback to improve the product
• Close collaboration with the executive leadership team
• Ability to work with a new product category that has already found product market fit
• Experience at a venture backed growth startup
• Flexible remote work
• Competitive market-rate salary for a Series A company
• Subsidized healthcare, vision, and dental
• Early equity!

Why Vinterior

Vinterior is a startup that’s giving vintage a voice. In a world of mass-produced furniture, our marketplace helps the world shop more sustainably and champions independent vintage sellers. Sellers who we hand-pick for their expertise, and who share our obsession for craftsmanship and world-class customer service. In a world of sameness, take your place within an ambitious business, committed to helping the world shop more sustainably.

Vinterior launched in 2016 with 12 London dealers and 200 mid-century furniture pieces. In five years, we have grown to a community of over 2000 vintage sellers across Europe, generating over $600 million in sales worldwide. Two hundred thousand products across 97 furniture and homeware categories and 25 styles are now available on Vinterior, to the delight of our vintage fans.

Our purpose & mission

After growing 120% in 2020, we have become the leading vintage marketplace in the UK. We have just raised a $10m series A to accelerate growth and expand to new markets. Our purpose is to champion the value of vintage to build a more characterful and sustainable world. With the mission to become the #1 vintage platform in Europe by love and scale.

Your new role & team

We’re looking for a Customer Support Associate to join our rapidly-growing team. Vinterior is a startup that’s giving vintage a voice. In a world of mass-produced furniture, our vintage marketplace champions independent sellers across Europe and helps the world shop more sustainably.

You will be part of the Customer Experience team. Your main focus area will be providing excellent support to our marketplace users and fast and effective management of given tasks.

What you will be doing:

• Support users with queries ranging from simple item questions to payment and technical issues. Mediate situations between buyers and sellers.
• Utilise data to define and improve processes and flows and determine areas for further investigation to increase business metrics.
• Help manage orders (refunds, delivery updates, cancellations) when support is needed.
• Provide outstanding customer support over the phone, chat and email.
• Collaborate with other teams on projects such as implementing new functions and tools on the site, reviewing policies, testing functionalities and more.
• Data analysis and research for project work.
• Review and respond to customer reviews.

Requirements

• Bachelor’s Degree, Business School or Hospitality Degree is preferred.
• Previous experience in customer care for a minimum of 2 years.
• Passionate about providing an excellent experience for clients.
• Experience dealing with complaints or claims.
• Great listener and a solution provider.
• Great attention to detail.
• Good organisational and time-management skills.
• Excellent written and verbal English, and French would be an advantage.
• Thrive under pressure.
• Great attention to detail.
• General G suite experience with the ability to quickly pick up new software.
• Experience with Freshdesk or similar helpdesk software would be an advantage.
• An interest in vintage and antique furniture is a plus.

What to expect from the interview process:

Stage 1: Short phone call.

Stage 2: Test brief to demonstrate your customer service and/or analytical skills. Response to be submitted by email.

Stage 3: Video conference with the Line Manager.

Stage 4: Follow up a video conference with other Operation team members.

If your application ends after stage three, we’ll provide constructive feedback via email.

Benefits

• 25 days paid leave + 8 bank holidays
• Charity days - paid leave to support your chosen charity
• Optional co-working facilities
• Monthly health and wellbeing allowance
• ThanksBen, flexible benefits platform (private medical insurance, pension scheme)
• Employee discount across our Vinterior platform
• CharlieHR discounts and employee perks
• Training budget for workshops, online training, conferences etc.
• Macbook + £300 new starter allowance to ensure you have the perfect home set up

Remote working but is preferably based in UK. We operate on British office hours 9 am - 6 pm, so we’re looking for people who are fully available to work during these hours.

Stable internet connection. This is a remote role, so please check that you have a suitable and stable internet connection before applying.

Thanks for being patient and we’ll be in touch if we’re keen to take your application further. We’ll also notify all applicants once the role has been filled. Vinterior is passionate about championing ersity and treats each application equally and respectfully.

No recruitment consultants, please. Visa Sponsorship is not available.