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Gong is hiring a remote Customer Support Enablement Manager. This is a full-time position that can be done remotely anywhere in the United States.

Gong - Revenue intelligence technology for sales teams.

H1 is hiring a remote Customer Success Manager. This is a full-time position that can be done remotely anywhere in the United States.

H1 - Creating a healthier future.

SFOX is looking to hire a Client Services Specialist to join their team. This is a full-time position that can be done remotely anywhere in Europe or the United Kingdom.

Campaign Stars Overview

Campaign Stars is focused on customer acquisition for B2B brands. We enable them to find and engage prospects that creates explosive sales growth. Our custom approach utilizes innovative personalization technology to drive the creation and cadence of clients’ sales funnels, shortens sales cycles, and grows deal size by improving account target and lead quality. At Campaign Stars, we live by the hashtag: #NoBadLeads

The Role

The Client Success Manager (CSM) is responsible for all creative operations for a group of accounts, ensuring clients’ satisfaction with the success of their campaigns. The CSM ensures timely development and execution of plans, campaigns, and projects to achieve earnings, growth, and profit goals.

As a CSM, Your Goals Are:

• Upholding Campaign Stars’ production standards of creative excellence, timeliness, and profitability
• Assigning projects and tasks while navigating shifts and conflicts in complex projects
• Delighting clients and ensuring alignment in product fulfillment
• Building the health and revenue growth of your group of accounts

Requirements

Experience

• 3+ years of project management experience
• 1+ year of client facing or customer service experience
• Experience managing multiple clients at a time
• Experience with multiple technologies/willingness to learn new ones
• Self-driven with a bias towards action
• Organized and detail oriented

Preferred Qualifications

• Bachelor’s degree
• 3+ years of digital marketing experience
• 1+ year of B2B experience
• Experience in digital demand generation
• Familiarity with content experience platforms
• Familiarity with marketing automation platforms

Benefits

What We Offer in Return

• Competitive salary
• Health insurance and retirement benefits
• Unlimited vacation
• 401(k) with match
• 100% remote work

About Platform.sh

Platform.sh is a remote-first global workforce that began in France. Our founders are committed to a better way, and that common thread continues today in each of our staff. We’re inspired by a future where digital infrastructure is at once everywhere and invisible. Where innovation and collaboration can easily flow, without technical barriers.

We’re a collective of erse backgrounds seated together, testing, innovating, challenging each other, and reflecting on new ways to improve digital experiences. We’re here to help our customers thrive. 

Bring your experience to our team and help us build a better way.

Position Summary

The Customer Care team is looking for a Customer Success Manager to maintain and grow customer relationships in the APAC region. This role reports directly to the Manager, Customer Care NA.

The ideal candidate can be flexible in hours, but not comfortable being available 8:00 AM - 4:00 PM local time (preferably between AEST and AWST).

What you can expect to do on a daily basis

• Be an ambassador for the Platform.sh brand
• We operate in an account management role, and are responsible for a client portfolio
• You will communicate in times of change or problem resolution, and foster a healthy working relationship with your clients
• We proactively help identify ways in which the client can interact with Platform.sh to increase their productivity and results
• We know the intricate needs and challenges of your client portfolio and deeply care about their success

What you bring

• A caring mindset and an empathetic spirit. The ability to think from other’s perspectives is a tool we ask of all employees
• Experience with managing client accounts using a CRM solution such as Salesforce or Totango
• Ability to effectively prioritize and escalate client needs and projects as required
• Knowledge of cloud services (AWS, Azure, GCP, etc)
• Ability to learn and assimilate technical information quickly

Nice to have

• Good knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems
• Knowledge of common web applications and frameworks: Magento, Ecommerce, Symfony, Drupal, eZ Platform, or Typo3

What we bring as a team

• We are the voice of our customers and we work with internal teams to improve their experiences
• We expect CSMs to be autonomous, and take initiative for the betterment of our customers. We make our customers successful
• We support each other and uplift each other. This is the way

This is a remote job. Work from anywhere!

We’re a worldwide, distributed team looking for the best talent. Our remote model has been in practice and thriving since 2014. To us, remote work means flexibility and having truly erse, global teams.

As a side effect of teams being spread across time zones, you may have to tolerate occasional early morning meetings if you live in the Americas, or late afternoon meetings if you live in an EMEA country*. We do our best to accommodate time zones but there are preferred hours for certain roles and teams. The team you interview with will be able to give you a clear idea of their collaborative hours.

Company perks and benefits

• Leadership that cares
• A global team, rich with culture and ersity
• An open work environment where your voice is encouraged. We can always find ways to do better and look forward to hearing your ideas
• A product you can believe in. We’re changing the way companies develop and manage their web applications
• Wellness stipend of US $300 a year
• Professional development budget of US $800
• Tandem – a pool of linguists from around the world willing to help each other work on learning new languages
• Office budget of US $3,000 at hire, (A computer is mandatory but spend the rest on things that help you work, from headphones to a wifi extender.) and a welcome kit of branded swag
• A yearly global gift exchange - get paired up with someone 3,000 miles or kilometers away, and share a part of your home
• We’re voted as A Best Place to Work by 96% of our employees
• Company wide DE&I initiative that you can be a part of 
• Yearly, international, company and team meetups (when we're not experiencing a pandemic)
• Fair PTO based on your country’s standards
• Inclusive parental leave (timeline is country-dependent)
• Remote working/flexibility
• Healthcare, dental, and vision (US, CA, UK and FR staff only)
• Matched contributions to 401K/RRSP (US and Canada staff only)
• Company shares (discretionary)

About our recruitment process

We don’t expect a great hire to meet every requirement we have listed. If you can see yourself elevating the team we want to hear about your story. Few of us would be here had we not taken a chance.   

You can expect 1-4 interviews on Google Meet. We leave the process fairly customizable to teams and roles, so in some scenarios we’re able to streamline the process to have minimal rounds. Expect a higher number of rounds for director level roles and above.

Additionally, you can schedule coffee chats with potential future peers while you’re in the recruitment process to see if you can envision working together. Use interview and coffee time to make sure the company aligns with your best working environment.

All roles require background checks.

About our software

We are the most unified, secure, enterprise-grade platform for building, running and scaling fleets of websites and applications. Platform.sh is trusted by 5,000+ organizations globally to create the best digital experiences.

Are you a community advocate and innovator in web3 who loves building collaborative culture? Are you inspired to show that governance matters by being an informed voice for protocol evolution? Do you have the knowledge and capacity to inspire change in the Regen Network ecosystem? Do you want to play a key role in advocacy for composability and cross-collaborations between DAOs and other web3 stakeholders?

We are looking for talented humans to instigate positive change at Regen Network by crafting well-thought, well-communicated new governance proposals for the protocol. You will participate in public discourse within Regen Network and the greater Regen Network orbit (e.g. partner protocols like Cosmos Hub, Osmosis, etc). You should be able to engage by researching and writing long form discursive content analyzing viewpoints and ideas, compile regular digests and roundups of activities of the protocol, campaign for integrations and upgrades to the existing ecosystem infrastructure, and publicly vote with rational arguments. You will connect with new protocols, DAOs, and communities to expand the reach of the Regen Network ecosystem and spur future developments in regenerative finance (ReFi). You should be adept at developing strong partnership relationships with influencers and decision makers at protocols in the Cosmos and ReFi ecosystems. You will support validators and community members in creating governance proposals across the Regen Network ecosystem.

You will onboard and ensure the continued success of community members, grow our discord, twitter, and telegram communities, answer technical and nontechnical questions and troubleshoot. You will work with cross-functional internal engineering and product marketing teams to write and disseminate critical information about feature updates to help reach and capture our audience. You will organize and host events in discord to maintain and promote a vibrant ecosystem and culture. You will contribute to our brand, content, and community strategies.

Reporting to the Director of Ecosystem you will work to co-create culture, activate community engagement, and develop protocol to protocol relationships.

In this role, you will:

• Engage in discussions around and create specs for governance proposals
• Determine needs of the ecosystem
• Collaborate and coordinate across the regenerative finance crypto ecosystem
• Moderate discord, telegram, twitter and commonwealth platforms
• Coordinate the bi-monthly community calls
• Administer forums
• Oversee the Regenerati community collective applications process
• Support the validator community
• Support governance proposal submissions
• Implement delegation strategies
• Advise and cooperate with the marketing team
• Support and manage protocol partnerships

Requirements

• You are web3-native and actively involved in the space, contributing to DAOs and protocol projects
• You are active in the ReFi movement and familiar with the Cosmos ecosystem
• You are crypto-native and governance-focused with a strong network and context of the pulse of a rapidly-moving space
• You are a highly collaborative advocate who makes connections easily
• You are highly organized, detail and process oriented, and work in an agile manner
• Culture and impact are important to you
• You have a deep relationship with the natural world
• Good written communication in English is essential
• Previous experience working remotely and/or leading teams is a plus
• Seeking applicants in US time zones to allow for good communication, and minimal scheduling issues
• Applicants may apply for some or all of this position, with flexible hours. Please be prescriptive of your interests in your cover letter.

Benefits

Regen Network is a rapidly growing team of experienced iniduals, iterating and scaling fast, where you’ll be hands-on, collaborating, and learning right away. The opportunity to work with a erse, global, and passionate team that celebrates personal agency. Collaboration with leading projects and thought leaders in the blockchain, cosmos, and refi space.

We are a fully-remote team working across 4 continents. Competitive salary with token/equity compensation plan. Benefits for US-residents include full health insurance, including medical, dental, and vision. Time off: unlimited. Work week: Monday to Thursday (4 day work week).

• Do you want to be part of the mission and be part of an amazing fully remote team that is all about building a great product to help students succeed?
• Do you love supporting clients by resolving their questions and challenges in a helpdesk environment?
• Are you passionate about student success and making it possible for all students to receive the high-quality support they need?
• Are you able to work 9a-6p Pacific time?

All students deserve high-quality tutoring support to help them achieve their academic potential. Our mission is to enable equitable, high-quality, and cost-effective district managed tutoring for school districts of all sizes. You can be part of our unique SaaS start-up that integrates with schools’ existing tech infrastructure and instructional tools to enable school districts and other student-serving organizations to provide equitable access to high quality, flexible, and targeted student support.

What will you do as a Customer Support HelpDesk Specialist?

• Love to work with clients? You will communicate with clients through tickets, chats and phone calls.
• Passionate about solving problems? You will answer questions from clients and help resolve challenges that arise while they are using our products and services.
• Do you enjoy moving fast? You will work in an agile setting with teams from Support, Engineering, as well as Customer Success team to constantly build, deliver and iterate on ideas.

Requirements

• Able to work 9am-6pm Pacific time
• Proven working experience in education software support
• Experience with Zendesk preferred
• Experience in a Tier 1 Helpdesk environment
• Ability to deliver prompt, high quality customer support with attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable
• Available 9am-5pm Pacific time (can be located anywhere in US)
• Excellent team player with the ability to roll up their sleeves and build a great company
• Ability to collaborate cross functionally with a erse range of stakeholders
• Excellent writing and verbal communication skills with the ability present complicated narratives in an easy to understand way
• Capacity to set correct expectations and manage issues to completion

What would be great to have:

• Prior startup experience is a plus.

If you see yourself succeeding here, please apply! If you have most of the above, but not all, still apply, we want to hear from you!

Benefits

What you will you receive:

• Be part of a fully remote team and amazing, team oriented culture
• Opportunity to help build and create
• Health, dental and vision benefits
• Possible equity in company
• Unlimited PTO
• 401k
• Paid Parental Leave
• Salary range: $45,000-$55,000
• Satisfaction that you are contributing to our mission of getting tutoring help to those students that need it the most.

In short: we're looking for a fully-remote Customer Success Engineer passionate about making healthcare better to help solve technical problems, manage technical software implementations, provide advice for customers, and give product input to the R&D team. This position offers a salary of $70k-$80k, stock options, unlimited vacation, and healthcare.

• Jumping on an issue emailed or texted to you by a sleep tech or physician, delivering rapid and compassionate communication of updates to the customer
• Investigating, identifying, and documenting the root cause of problems and planning technical solutions; owning the resolution of fixes as you work with an engineer to write and release the relevant code
• Meeting with clinician end-users of EnsoSleep to review feedback and apply configuration changes to more-closely align the software to their preferences
• Managing the project plan of implementations at new sites: demonstrating the technical details of EnsoSleep to hospital and clinic IT departments; understanding their systems and how EnsoSleep will fit into their architecture; and addressing their concerns
• Working with the software engineering team to maintain >99% successful study-scoring throughput by helping with error reporting, system monitoring, and testing processes
• Collaborating with the sales team to ensure technical implementations align with operational and clinical goals through communication with key people at the customer

EnsoData

Our goal at EnsoData is to provide artificial intelligence powered software services that create cost and time savings for frontline clinicians, allowing them to spend more time with patients and less time with data, improving both patient and provider satisfaction and patient outcomes. Our first product, EnsoSleep, uses our machine learning engine with big data to save clinicians hundreds of hours per month by automating one of the most arduous and repetitive data annotation tasks in all of healthcare - sleep study scoring.

Requirements

• 1-5 years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, hospital clinical engineering practitioner, or as a clinician providing technical support to fellow clinicians
• Experience writing and reading software in one or more programming languages, for example:
  • Bachelor's degree including programming coursework
  • Graduation from a development bootcamp
  • Professional experience in writing software on-the-job
• Demonstrated ability to ask technical questions of non-technical end-users, translate their expressed feedback into required changes, and communicate back timelines
• Project management interest and experience

Company Culture

• Self-sufficient - excited about autonomy, fast learner
• Delights customers - comfortable working closely with customers and puts them first
• Passionate - possesses a strong desire to make healthcare better & intrinsically motivated
• Spreads good vibes - fun to work with, a great teammate
• Gets things done - bias toward action
• Doesn’t cut corners - integrity and attention to detail
• Shares knowledge - understands the value of good documentation and mentorship

2022 Inc. Magazine's Best Workplaces (second year in a row!)

Benefits

The benefits package includes, but is not limited to, the following:

Remote and flexible schedule - we are a 100% remote company with support for flexible schedules! That being said, we do have an amazing office headquarters in downtown Madison, WI with views of the capitol that you are welcome to work at anytime. In case you didn't know, Madison has consistently been ranked as one of the top places to live in the US (businessinsider.com, money.com, livability.com)!

Salary of $70,000 to $80,000

Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs.

Unlimited vacation and sick time - we want our employees to rest, recharge, and feel better.

Stock options - we want team members to feel ownership in the organization. When EnsoData does well, you do well.

401k to help people invest in the future.

Team weeks! A few times of year everyone gathers in person to enjoy a few days together and participate in team events such as a volunteer activity. (Hint: check out our blog for info from former team weeks!)

Interview Process

1. Submit a resume online and our human resources manager along with another customer success engineer will choose those that seem like the best candidates.
2. We look forward to meeting you face-to-face! A few candidates will be chosen for a 30-minute video call to get to know each other, discuss your experience, and explain the position in more detail.
3. Group interview (two 45-minute sessions) with members of the Customer Success team as well as other key members of the company. This will consist of:
   1. A debugging exercise
   2. You'll give a technical presentation
   3. Meet-the-team interview
4. Offer!

Let's Talk

EnsoData seeks to recruit, hire, and retain the most talented people from a erse candidate pool. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. If you think you’re a great fit, but don't necessarily check every box on the job description, please still get in touch.

To learn more about our ongoing commitment to ersity, check here.

Equal Employment Opportunity

EnsoData is proud to be an Equal Employment Opportunity employer. We do not discriminate on any basis of race, color, national, social, or ethnic origin, gender, pregnancy, or childbirth, gender orientation, identity, or expression, sexual, relationship, or romantic orientation, marital, civil union or domestic partnership status, family or parental status, age, past or present military service, physical, mental, or sensory disability, medical condition, genetic information, religion, or any other status protected by the laws or regulations in the locations where we operate. EnsoData will not tolerate discrimination or harassment based on any of these characteristics. We value, celebrate, and support ersity, inclusion, and our differences. We are committed to providing a safe work environment and a company culture of mutual respect where equal employment opportunities are available to all applicants and teammates. We seek to recruit, hire, and retain the most talented people from a erse candidate pool. We strongly encourage women, people of color, LGBTQIA+ iniduals, people with disabilities, members of ethnic minorities, intersectional iniduals, foreign-born residents, and veterans to apply. We have deep conviction that ersity and inclusion among our teams, our communities, and our physical and virtual workplaces is vital to the success of EnsoData’s mission to improve healthcare access, outcomes, and affordability for patients and communities everywhere globally.

(Remote Work - Located IN EGYPT OR LEBANON ONLY)

We are looking for a dedicated, resourceful, and friendly Customer Success Specialist to join our team.  We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent™. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn. 

If this describes you, we invite you to grow your career in an innovative, fast-paced, and exciting company that is revolutionizing childcare management across the globe.

Job Responsibilities:

• Fully understand the current and future Parent™ system

• Act as liaison between customers and the technical team

• Increase interaction with current customers

• Respond to customer inquiries via phone, email, or chat in a timely manner

• Create, manage, and follow up on customer tickets until they are resolved

• Record all activities using our current CRM to enhance visibility

• Follow the current internal customer success process and improve on it

Job Requirements:

• Bachelor’s Degree

• 1-year experience in customer support.

• fluent in English. 

• Excellent written and verbal communication skills

• Strong organizational skills

Job benefits:

• Be a key part of an exciting international growth journey

• Attractive USD salary

• Health insurance .

• Professional development

About us

Resolve helps B2B merchants and marketplaces manage net terms for their customers by eliminating the headaches and risks of manual credit checking, payment collection, and payment reconciliation. This means our customers can get paid faster, improve their cash flow, and grow their sales. 

Our mission is to build the future of B2B payments by making net terms simple and easily embeddable.

Some things we’re proud of:

• We spun out of Affirm to extend buy now pay later capabilities for B2B transactions

• We’ve processed over $100M in payments for thousands of businesses

• Backers include Insight Partners, Initialized Capital, PayPal/Affirm co-founder Max Levchin, and other top tier investors

• Founders: Chris and Brian are serial entrepreneurs and YC alumni

The role

As a Customer Success Manager at Resolve, you will build relationships with our merchants and help expand their business with Resolve’s terms offering. You will ensure sound strategic direction and effective detailed plans are in place.

What you'll do

• Manage a portfolio of key accounts to develop long-term business relationships

• Implement a proactive client management strategy to encourage retention and growth with our merchant partners

• Analyze merchant performance and recommend programs to drive revenue growth and deliver a measurable return on investment

• Promote marketing best practices and optimization strategies with our merchant partners

• Track and proactively share insights with internal and external stakeholders to build industry expertise and drive innovative strategy

• Collaborate cross-functionally across our Operations, Credit, Product, Marketing, and Growth teams to improve the Resolve offering for our merchants

• Refine CSM playbook and best practices

What we’re looking for

• 3+ years of customer-facing experience in an early-stage or growth environment

• A strong business generalist with an acute product sense & deep empathy for the user

• Excellent client management skills with the ability to manage complex accounts

• Willingness to learn and adapt to a dynamic and unknown environment

• Strong written and verbal communication skills

• Experience in managing cross-functional projects with a high attention to detail

• Excellent analytical abilities and the ability to think at scale

• Ability to build relationships and influence towards outcomes

• Excellent problem-solving and analytical abilities

• Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive) a plus

• Experience in e-commerce, B2B marketing, SaaS, fintech

• Previous new business sales experience is a plus (not required)

Bonus

• Experience with white-label and API-based solutions

• You’ve worked at a startup, or have experience on greenfield initiatives

• You’ve worked with distributed teams and have opinions on how to best collaborate remotely

What we offer 

• Competitive pay 

• Strong team culture fueled by humble horsepower 

• Fully remote & flexible work environment

• Company retreats 2X per year

• 100% paid healthcare/dental/vision coverage for employee (70% base coverage for dependents)

• 401(k) plan

• Meaningful equity stock options

• Paid parental leave

• Unlimited PTO

• WFH stipend

• Subsidy for fitness tracker 

• Learning and Development resources

Resolve is shaped by a strong respect for each inidual. This applies to every aspect of employment – from equitable wages, work-life balance, the freedom to be your whole self, to equal opportunities for growth and development at Resolve. We believe wholeheartedly the more inclusive we are, the better our work will be. We believe strongly that we benefit from ersity and encourage applicants from underrepresented backgrounds to apply.

Time zones: GMT (UTC +0), CET (UTC +1), EET (UTC +2)

We're looking for a Customer Support + Community Lead to join our growing team. You'll be a primary touchpoint of customer support here at SuperHi, will help plan and implement community engagement strategies and also help with technical support for our students. If you're a tech-savvy professional that identifies as a “people person”, we'd love to meet you!

Who is SuperHi?

SuperHi’s mission is to help creative people get ahead in their careers. We give the creative and the curious the tools and techniques they need to bring their ideas and projects to life.

We teach practical skills in code, design, and project management in a real-world way. We're proud that our students are 51% female, 1% non-binary, and 48% male, from a wide range of backgrounds and over 90 countries, and that we have one of the highest Net Promoter Scores of any online company.

We'll be opening up the SuperHi platform over 2022 to allow people to get paid for sharing their creative skills and ideas. We'll also be creating a range of brand-new products and tools that build upon the current SuperHi ecosystem, some of which don't yet exist online.

We're a proudly remote team with staff located around the world! Plus, we're a fast-growing startup that recently raised a Series A round of investment to build these new tools. We're backed by world-class VCs such as Framework, Designer Fund, Expa, Torch Capital, and Reach Capital.

We're proud to have recently launched SuperHi Basic Income, an experiment to see if giving creative people a financial buffer can help accelerate their careers. This is just one of many social initiatives we're working on in 2022!

Some of your responsibilities

• Responding to customer questions and queries and improving their experiences with SuperHi
• Maintaining an active presence in SuperHi's community by locating and engaging with community members, fostering dialogue with them and organizing community initiatives
• Providing technical support for our students, helping them with front-end code, design and/or project management questions
• Developing initiatives and resources to continually improve the standards of our ersity, inclusion, equity and belonging within SuperHi and our student community

Requirements

Although we're a remote company, we're looking for candidates between UTC-1 and UTC+1 to overlap with the colleagues you'll be working with closest.

• Strong communication skills in English (both verbal and written), communication skills in other languages are a welcome bonus
• Proven work experience as a customer support lead and community manager
• Knowledge of HTML and CSS or front-end coding in general
• Experience working on ersity and inclusion initiatives
• Genuine interest in people — you have a friendly and positive attitude and love engaging with and learning about others!
• Self-motivated & self-managing with exceptional time management skills

Desirable

• Curiosity or keen interest in web3 technologies such as decentralization and crypto
• Experience working remotely, or in a growing startup environment
• Knowledge of engagement metrics
• Interest in online learning
• Willingness to try and test new processes and methods
• Experience working with Notion and Help Scout
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, organizing an event or writing an email newsletter)
• An understanding of vanilla Javascript and/or libraries such as React, three.js, p5.js or GSAP
• Knowledge of design, project management and/or digital marketing

Employment details

SuperHi strives to be a forward-thinking, progressive company. We've been fully remote from long before lockdowns and are now working four-day weeks.

Some of our benefits include,

• A competitive, fair salary — we have a salary calculator to ensure fairness in salaries
• Health, dental and vision insurance for US-based employees
• Stipend for a workspace local to you if you prefer not to work at home
• 25 vacation days a year, on top of any public holidays in your country
• Your own virtual credit cards for both equipment and education

Plus a lot more! Our handbook is public if you'd like to read about how we work or how we hire. Or take a look at how we onboard, parental leave, or taking time off.

Air Travel Agent- Remote Sign-On/Retention Bonus

Nationwide, USA | Air Services | Fully remote

Air Travel Agent-Remote Sign-On/Retention Bonus

$43,000 a year + Sign-on and Retention Bonus

Viking is Growing!! We are currently looking for Air Travel Agents for our high-volume Air Department. The successful Air Travel Agent will have experience and a track record of success as a luxury Air travel coordinator or similar roles within a travel agency, providing the highest degree of warm, personable, and professional service.

** This is a 100% work from home opportunity**

We are offering a $2,000 sign-on bonus after successfully completing 7 weeks of training! Additionally, we are offering a $3,000 retention bonus after successfully completing 6 months of employment.

The Air Travel Agent responds to questions regarding the air booking process, as well as Viking policies and airline services. Agents must be seasoned users of Sabre or other GDS. It must be second nature for them to search and book (or change) flights while building guest confidence and generating excitement for the guest’s vacation plans. To deliver this service, the Air Travel Agent must quickly learn and accurately employ new technical and procedural information on an ongoing basis.

Job Responsibilities

• Primarily answer inbound calls, and as needed generated outbound calls to guests, travel agents, and colleagues
  • Communicate with callers using in a professional friendly manner
  • Address technical and procedural questions about booking air with Viking
• Book and service airline reservations using Sabre and Viking systems
  • Quote and book Viking’s special negotiated air fares, while explaining airline and Viking processes and requirements
  • Using active listening, problem solving, and critical thinking skills the APA will proactively offer relevant options for the guest while efficiently and personably guiding them through the call.
• Navigate various air tools including the cruise reservation system, Sabre (airline system), airline web resources, SharePoint, CRM, and internal reporting
• Expertly employ resources and skills to prevent and manage escalations
• Support department-wide initiatives as needed
  • Irregular operations for weather, geopolitical, airline, and technical impacts to the guests’ journey
  • Processing and notifying guests of airline schedule changes

Requirements:

• Minimum 2 years previous customer facing role in a high-volume Travel Agency, Airline, Tour Operator, Consolidator or Cruise line Air Department
• Intermediate to advanced knowledge of Sabre (or other GDS) including ability to book, ticket, refund, price, and assign seats is strongly preferred
• Knowledge of world geography
• Basic proficiency on MS Office products (Word, Excel, Outlook, PowerPoint, Teams)
• Superior customer service and communication skills
• High school diploma required. Bachelor’s degree a plus
• Availability to work variable shifts, including holidays evenings and weekends (pre-scheduled), and will volunteer to work overtime when offered

Position Technical & Home Office Requirements

• Proficiency with basic computer applications and equipment
• MS Office products (Excel, Outlook, and Word)
• Web conferencing software (Zoom, Teams)
• Windows Sound and Video Settings
• Must be able to provide:
  • A distraction-free workspace/environment
  • Space for a desktop computer with two to three monitors
  • Stable power source and internet connection:
  • Dedicated high-speed internet (minimum of 20 Mbps Upload) and ethernet connection
    • Connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi’s, or Hotspots
  • Ability to ‘plug in’ your equipment to your Modem/router during work times

Compensation & Benefits

• Excellent Medical, Dental, Vision, Life, and Disability Insurance benefits at a highly subsidized rate
• 401(k) with company annual match
• Transportation reimbursement
• Paid training
• Paid vacation
• Paid holidays
• Opportunity to take a free and/or discounted Viking cruise
• Other travel discounts through IATA
• Discounted theater, theme park, and movie tickets
• Employee wellness program
• Gym membership benefits

About Viking

Viking was founded in 1997 and offers destination-focused journeys on rivers, oceans, and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests “the thinking person’s cruise” in contrast to mainstream cruises. In its first five years of operation, Viking has been rated the #1 ocean cruise line in Travel + Leisure‘s 2016, 2017, 2018, 2019, and 2020 “World’s Best” Awards.

"

What we are looking for

Mobot is seeking a hyper-organized, empathetic, and extremely client-centric Customer Success Manager to support and delight our amazing customers - software development teams. You are calm under pressure and take great pride in delivering exceptional work. While familiarity with B2B SaaS, QA or DevOps is a plus (not a prerequisite!), a passion for supporting technical customers is.

If you have a strong track-record in fast-paced client services (IT services, digital transformation, consulting, etc.) and want to pivot to tech, we think this role is right for you.

This is a hybrid role, primarily based out of New York City. Candidates must be authorized to work in the United States.

The role

Customer Success Managers at Mobot are critical to ensuring our customers succeed, fully incorporate Mobot into their process, and become advocates. Examples include scaling our customer onboarding playbook, defining and executing customer success plans, consulting with customers to unlock new testing needs and strategies, and more. This person will report to our VP of Revenue – which comes with extremely high growth opportunities.

We are a rapidly growing organization with a bias toward action. In this demanding role you will need to develop a strategic, long-term approach to supporting customers while also tending to their daily (sometimes hourly) needs. If you love technology, live and breathe client service, and want to get your hands dirty scaling an early-stage company, get in touch.

Responsibilities

We are a small but mighty team where everyone wears many hats. This is a dynamic role, and your responsibilities will evolve as you grow with Mobot. Here are some responsibilities we expect in your first year: 

* Onboard new customers - analyze requirements to create custom test strategies after interviewing customers to understand their needs, integrate into their engineering team’s workflow (bug tracking, etc.), and configure Mobot’s platform to execute their requests

About you

* 3+ years of direct client-service experience in a fast-paced professional services environment

Bonus points

* You’ve worked in consulting - interfacing directly with clients and their technical stakeholders. Maybe you’ve led digital transformation or IT service implementation initiatives

Compensation & benefits

* Competitive salary and equity packages

Mobots come in all shapes, sizes, and backgrounds. We're focused on building a erse and inclusive workforce. If you’re excited about this role but do not meet 100% of the qualifications listed above, we still encourage you to apply.

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Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Billing Customer Support Associate to help empower our customers and make Webflow the best product possible. 

• Location: EMEA Remote (UK and Ireland)
• Preferred time zones: EMEA (UK and Ireland)
• Type: 40 hours per week, Full Time

We have ambitious goals for 2022 to build out 24/7 support, so if you have weekend availability we'd love to hear from you. We're looking for candidates who can work Saturday - Wednesday.

Please let us know your availability in your application!

As a Billing Customer Support Associate, you’ll … 

• Provide consistently high-quality customer experiences for all Webflow customers 
• Help customers in support queues using applications including but not limited to Zendesk, Stripe, and Jira 
• File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
• Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. 

You’ll thrive as a Billing Customer Support Specialist if you:

• Have demonstrated experience with providing high-touch customer support over email, phones  and live chat in SAAS or account/billing customer service 
• Have experience with Stripe and/or similar payment/billing platforms
• Are familiar with Webflow's product and capabilities, or have some experience with HTML, CSS, and DNS
• Exhibit analytical reasoning and critical thinking skills for account/billing
• Have demonstrated written and verbal communication skills (English)
• Have the ability to learn new digital tools quickly
• Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
• Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.
• Advocate for others – including customers and colleagues – and you want to build a career in customer support!

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

At Webflow, we believe that what we’re doing doesn’t define our success — so we focus on our “how” and our “why.” So, here they are: 

Our Mission:

To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.

Our Core Behaviors:

1. Earn customer trust
2. Get it done, do it right
3. Practice candor with care
4. Dream big, ship often

• We’ll pay you! 
• We’ll invest in your physical and mental well-being with a monthly stipend for health and wellness expenses 
• We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 
• We give you a 5 week sabbatical after 5 years of service
• We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment 
• We will offer you the support you need to help you grow as an impactful Billing Customer Support Associate and a healthy human being 

If you share our values and our enthusiasm for empowering the world and you’re up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team. 

Please note that a background check and employment verification may be required for this position. If required, we may obtain one or more background screening reports about you, solely for employment purposes. 

Webflow requires all new employees to submit proof of their COVID-19 vaccination status as a condition of their employment.  As such, your failure to timely provide such information, upon Webflow's request, may result in the revocation of your offer or the termination of your employment with Webflow, as applicable. At this time, Webflow does not require fully remote employees to be vaccinated against COVID-19.  However, you must be fully vaccinated against COVID-19 and provide proof of vaccination to work out of any Webflow office, visit an office, or attend any in person work events, including company off-sites, company sponsored social gatherings, and meetings.  As such, at this time, we will only consider iniduals who are fully vaccinated against COVID-19 for roles which require any in person work.  If, due to the nature of your role, you are at any time during your employment required to work in person, but you are not fully vaccinated against COVID-19, subject to applicable regulations, your employment may be terminated.  We are committed to maintaining a safe and inclusive workplace, and our vaccination policy will evolve in response to the changing risks and regulations associated with COVID-19.

TMP Overview

There’s a buzz about B2B marketing at the moment and The Marketing Practice (TMP) is right at the heart of it. In 2021 we acquired brand and digital experience agency Omobono, and media and audience insight agency Kingpin. We’re now the largest independent B2B agency with 350 people operating out of eight global offices. B2B marketing is offering talented people opportunities to develop like never before and there’s no better place to be than TMP.

Our clients are some of the world’s biggest brands and fast-growth challenger firms. We work with them right across the funnel to deliver the type of growth that defines careers and wins awards.

Our success comes from identifying, recruiting and developing talented people like you. A job at TMP offers the chance to build on your capabilities every day, learning from the leading specialists you’ll work alongside and through our bespoke TMP Academy training programme.

Summary of role

The Client Director is responsible for the overall health and development of our relationship and commercial business with key clients/accounts that we operate out of the US. They ensure our clients have a world class experience partnering with our global agency that is both grounded in excellent and effective service offerings, strong relations, and that their objectives are met or exceeded through everything we do.

From the client’s perspective, you’re a trusted collaboration partner helping to both direct their thinking effectively into our agency as well as proactively bringing solutions and ideas to their business. You must have the ability to think both short and long term about our client’s business. An entrepreneur at heart.

Internally, you’ll own the revenue target for your clients, and the strategy behind implementing the plan. You’ll successfully bring this vision to life, getting your team behind you in terms of delivering it and bringing world class solutions to fruition.

You’ll be a strong collaborator both internally and externally, partnering effectively with our Center of Excellence leads around the globe to fulfil the vision you and the client have set out.

Job duties and responsibilities

• You will partner with our Client Marketing Management team and broader disciplines to deliver client marketing solutions
• Responsible for identifying the marketing challenges at the heart of the client’s objective
• Articulate that clearly with research and evidence
• Create account growth plan/strategies that address those challenges and creates a path to the outcomes the client needs that ultimately propel both of our organizations forward positively
• Own and lead client relationships that ensure delivery of revenue actuals vs. target
• Responsible for client retention and growth
• Support new business opportunities/pitches with new clients
• Ensure team and internal leadership feedback meets objectives
• Monitor status of client relationship via client feedback to ensure strength of engagements

Requirements

Skills & Experience Required

• Relevant qualifications in business or marketing
• Experience leading a business area or client team
• Experience managing senior clients successfully – including engaging C-suite clients
• Experience of sales responsibility and proposal development
• Consistently hits KPIs
• Agency experience
• Evidence of proposing and delivering high-quality B2B marketing strategy

Benefits

What we offer in return

• Fun! Doing great marketing is important, but so is enjoying your work and hanging out with like-minded people.
• New skills The TMP Academy is our in-house e-learning platform, covering everything B2B marketing from strategy to execution.
• Growth opportunities. Three of our board members – including our CEO – joined us straight from education, as did many other senior staff. The sky’s the limit for good people here.
• Celebrations Every year, we close our doors and whisk everyone away for a company away day and internal awards ceremony.
• Giving back We get VERY into our charity fundraising. The TMP Foundation’s current mission is to fund schooling for a group of girls in Cambodia, who otherwise wouldn’t have received an education.

• Work around your life We love our light & airy offices, but we believe you work better when you want to be here.

Diversity equals increased creativity, which equals better results for all. We’re committed to equality of opportunity for all and applications from all iniduals are encouraged. If you have a disability or additional need that requires accommodation, please don’t hesitate to let us know.

Cover Whale employs data to make our roads safer - and we’re looking for exceptional humans to help us make our vision a reality. Our ambition is to combine our passion for improving safety with leading expertise in data science, along with industry leading practices in AI/ML/FL to not only identify good drivers, but to actually make our drivers and the roads they travel safer. We realize that the commercial trucking industry is the backbone of the American supply chain; here at Cover Whale, our goal is to drive progress in the trucking industry by providing innovative, dynamic insurance solutions that open new horizons of possibilities to drivers, fleet owners, and everyone in between.

Founded in 2019, Cover Whale recently closed a $15.5M seed funding round (the largest InsurTech seed round raised in North America to date) and is scaling rapidly. Cover Whale was built on a foundation of technology, data, and machine learning analytics to transform the commercial auto segment and bring the excitement of consumer insurance tools like Lemonade and Hippo to the commercial auto space. The efficiency driven by Cover Whale's technology platform reduces the need for the traditional resource-consuming underwriting process, allowing it to offer instantaneous quotes from multiple carrier partners.

The Role

The Customer Success team supports the mission of safe roads by delivering an excellent customer experience. In this role you will assist our broker partners with a variety of needs, including product support, billing inquiries, quoting, and policy changes. You will be successful in this role if you are friendly, helpful, and solution-oriented, and have a basic understanding of P&C insurance.

• Respond to customer inquiries queries in a timely and accurate way, via phone, email or chat
• Be knowledgeable about Cover Whale products and technology
• Be an advocate for your customer
• Identify customer needs and help customers use specific features
• Ensure accurate data in our platform and service tools
• Work closely with our Growth teams to ensure successful customer outcomes

Requirements

• Previous P&C insurance experience (highly preferred)
• Previous experience supporting customers in a contact center or help desk environment
• A genuine enjoyment of technology and high level of proficiency with business software (e.g. Excel, Word, etc.)
• Passion for building customer relationships
• Excellent communication skills. You need to be a very competent writer with the ability to explain complex topics in easy to understand and concise language.
• Candidates must be resilient, eager to learn, adaptable, and able to work in a fast-growing environment.
• Must be home based in the United States and not require visa sponsorship
• Spanish fluency is a bonus, but not required

Work from home office requirements

• Designated workspace free from noise and other distractions
• Remote office Internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
• High-speed internet access is at your expense unless otherwise required by law

Benefits

• We need you to start ASAP
• Health/Dental/Vision
• Life/Disability
• Employee Assistance Program
• Unlimited vacation policy
• 401k - Employer Match
• Generous Parental Leave

Cover Whale works to maintain the best possible environment for our employees, where iniduals can learn and grow with the company. We strive to provide a collaborative environment where each person feels encouraged to contribute to their processes, decisions, planning, and culture.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Qualio is on a mission to empower life science teams to launch and scale life-saving products. We’re doing that by building a connected and integrated quality management platform for the entire life science ecosystem. Qualio is trusted by 100s of highly regulated international customers, ranging from the bleeding edge of computational biology and machine learning to household names in mRNA vaccine development. We're growing rapidly, and in 2021 we saw 132% year-on-year revenue growth.

The Qualio team is an all-remote, globally distributed workforce with teammates in over ten countries.

The Customer Support Specialist (CSS) will  ensure that customers receive value from the Qualio platform by addressing their product and technical questions in a timely and effective manner. The CSS will be expected to have a positive attitude and deliver a consistently great experience for our new customers. This person is responsible for engaging with customers (primarily through email and chat) to understand and acknowledge their questions or issues, troubleshoot product or technical issues as needed, and to provide answers or resolutions. Since each customer interaction is an opportunity to understand and improve customer health, the CSS is also expected to help identify risks or opportunities in accounts based on these interactions and to share relevant information with other team members. 

• Research, reproduce and lead complex support cases to resolution with a high sense of urgency and professionalism.
• Maintain excellent relationships with CSM Team, Product Management and Development, ensuring all work is customer focused.
• Apply in-depth troubleshooting and debugging skills to identify the root cause of issues.
• Identify opportunities to improve customer outcomes and experiences through access to training resources, process improvements and/or product enhancements
• Identify risks and opportunities resulting from customer interactions and communicate to other team members as appropriate

• 3 years experience in a customer facing support role
• Quality or Regulatory industry knowledge a plus 
• ​​Ability to define problems, collect data, establish facts and draw valid conclusions.
• Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction
• Willingness to pick up new knowledge and general concepts of the technology used in and associated within a regulated environment 
• Work independently and also in a team, with strong troubleshooting and diagnostic skills to find a resolution.

In addition to playing an important role in building Qualio, you'll receive:

• Competitive salary
• Flexible holidays
• Unlimited Time Off
• Professional development stipend
• Working space allowance / home office budget
• Opportunity to make a difference through helping life-saving products to get to market

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a erse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

#LI-CA1 #LI-Remote #Qualio_EMEA1

What do you want to do? 

Are you looking to make an impact in someone’s life, while working in a fast-paced environment?

The Technical Support Rep is responsible for handling incoming calls, emails and chat requests received via direct contact or Tech Support line

Where you´ll work

Tobii Dynavox,  is the world leader in eye tracking and speech generating devices - products that help iniduals with speech and motor impairments live a richer and more independent life. Headquartered in Stockholm Tobii Dynavox covers a global market with offices in USA, Germany, Norway, Japan and China. We give people a voice. We help people with various disabilities with their hands and their eyes, interact and communicate with technology, in completely new and often game changing ways.

Do you want to make a difference in the lives of our users? 

Your days will be filled with: 

• Answering incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
• Providing callers with training and troubleshooting support to address problems or concerns
• Responding to email messages and chat requests and work with customers to resolve issues
• Documenting all calls and interactions including emails and chat requests in the Call Center database
• Arranging for product repairs when necessary
• Updating customer demographic or personal information in the database
• Escalating problems/issues to the Supervisor Technical Support when warranted
• Perform various other tasks as assigned

Are you our next Tobiian?

To be successful in this role and at Tobii you need to be able to possess interpersonal, oral and written communication skills

We are looking for someone who has:

• High School Diploma
• Associate Degree in Information or Computer Science preferred
• 2-3 years technical experience
• Previous Call Center experience a plus
• Bilingual- Spanish Speaking, required
• Proof of covid-19 vaccination required
• Ability to work 10:30am-7pm ( for training for 2 months) 12:30pm-9pm (After Training) 

Please address your questions to Keyaira Germany [email protected] and submit your resume through our website as soon as possible. Don't wait! At Tobii, we move quickly!

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural ersity. Tobii Dynavox does not discriminate against iniduals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled

We are looking for a Remote Customer Service Representative, (REMOTE CSR), will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Remote Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these Remote CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Follow communication procedures, guidelines and policies Take the extra mile to engage customers
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan

Customer Service Representative

Remote

Full time

J207975

JOB SUMMARY

ESSENTIAL RESPONSIBILITIES

• Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
• Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
• Responds to a erse set of customers with an equal level of confidence regardless of the issue at hand.
• Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
• Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
• Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
• Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
• Other duties as assigned or requested.

EDUCATION

Required

• High School Diploma/GED

Substitutions

• None

Preferred

• None

EXPERIENCE

Required

• 1-3 years experience in customer service or call center environment

Preferred

• None

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter
• Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills
• Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression
• Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer
• Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training
• Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes

LANGUAGE REQUIREMENT (Other than English)?

None

Travel Requirement

Position Type

Office-based

Teaches/Trains others regularly

Rarely

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

No

Rarely

Lifting 10 to 25 pound

Rarely

Lifting 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified iniduals based on their status as protected veterans or iniduals with disabilities, and prohibit discrimination against all iniduals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment iniduals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified iniduals based on their status as protected veterans or iniduals with disabilities, and prohibit discrimination against all iniduals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment iniduals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity

Timescale is hiring a remote Director of Customer Success. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Timescale - Simple, scalable SQL for time-series and IoT.

• Mentor and educate customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint.

• Discover and analyse gaps in the customer experience, identify early warning signals, and work with multi-functional teams to address them.

• Act as the voice of the customer - using your insights to help us drive improvements, influence product roadmap, and deploy customer advocacy programs.

• Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.

• Our CSAs come from various backgrounds, including software engineering, customer support, and project management. They also include career changers who are recent graduates of software academies and software Bootcamp programs. While the paths are different, they all share the following:

• Knowledge of current SDLC and the tooling that development organizations use to build applications

• Ability and desire to learn modern DevOps tooling.

• Well-honed organizational and interpersonal skills

• Desire to build long-term relationships and help our customers be successful.

• Willingness to travel. Although this position is a 100% remote role, we expect that there will be some opportunities to travel. travel to customer locations

• Currently reside in the United States, and are you legally authorized to work without sponsorship.

• Fast Company Top 50 Companies for Innovators 2018, 2019, and 2020

• 2019 Best Places to Work Washington Post and Washingtonian

• 2019 Wealthfront Top Career Launch Company

• EY Entrepreneur of the Year 2019

• Diversity & Inclusion Working Groups

• Parental Leave Policy

• Paid Volunteer Time Off (VTO)

• Learn more at www.sonatype.com.

Pathwire, a Sinch company is looking for a Customer Success Manager to focus on increasing install based sales. This inidual will work closely with our Team Lead in efforts to execute business processes, follow best practices, and help meet the needs of our existing customer base. This inidual will evangelize Pathwires' erse product suite, resulting in the adoption, expansion, and renewal of Pathwire's customer base.

• Managing relationships with accounts with MRR of 1k-50k
• Conduct monthly & quarterly account reviews
• Prospect into existing accounts to proactively find new opportunities
• Cross-sell/up-sell the product portfolio
• Renew and negotiate existing account contracts
• Managing a high-velocity sales funnel
• Manage the customer lifecycle journey
• Forecast account growth on a monthly basis

Requirements

• 5+ years selling technology (SaaS preferred)
• Experience managing existing accounts (AE with existing accounts, AM, or CSM w/ quota)
• Proven track record of exceeding quota
• Experience managing high-velocity sales process
• History of career advancement
• History of selling to developers preferred

• Highly technical (relative to the average salesperson)
• Able to navigate complex organizational structures
• Experience utilizing Excel/Google Sheets
• High-velocity sales experience
• Polished
• Strong communication skills
• Salesforce or other CRM experience
• High energy
• Goal oriented
• Ability to learn something new

(*Colorado Only*) Annual on target earnings of $94,000 (65,800 base salary + $28,200 commission) + benefits.

Benefits

• KEEPING YOU HEALTHY: Pathwire offers 100% employer paid comprehensive medical, dental, and vision plans (US). We offer a variety of supplemental plans to meet your inidual needs and provide access to telehealth for all participants.
• KEEPING YOU BALANCED: Pathwire provides free virtual counseling resources through our Employee Assistance Programs. Your mental health is as important as your physical health.
• FINANCIAL SECURITY: We offer an employer match for 401k participants to help you plan for the future (US).
• TAKE A BREAK: We believe performance at work requires balance at home. This is why we provide 5+ weeks of time-off to all employees.
• FAMILY PLANNING: We know that families can be built in a variety of ways and this is why Pathwire offers paid parental leave and family planning support.
• WORK WHERE YOU ARE: It’s not where you work that matters. This is why we provide flexible remote work offerings for most of our roles

Pathwire, embraces ersity and equal opportunity in all aspects of our business. We are committed to building a company that empowers iniduals from a erse set of backgrounds and values ersity of thought as a beacon for performance. The more inclusive we are, the better our work will be.

Fast Four is rapidly growing and hiring new talents to join our US Sales team!

Recently joining our efforts with the Zone & Co team, we are on a mission to continue creating ground-breaking cloud software for finance teams.

With offices in The Netherlands, Belgium, the Czech Republic, the United States, and Australia, we help companies worldwide with technology solutions for bottlenecks of growth. Fast Four's consultancy services and native NetSuite applications (SuiteApps) provide finance teams with better insights, smoother business processes, and less manual labor.

More about us:

Together with Zone & Co, We currently have 200+ staff working across 5 time zones between EMEA, The U.S. and AsiaPac. Our SuiteApps are used globally, with customers in all of NetSuite’s key regions including: USA, Benelux, UK, Nordics, Spain, Czech Republic, Australia and New Zealand.

Starting our life as an implementation partner means that we come from a unique position of understanding NetSuite in the real world. Our apps have been developed over almost 10 years, with customers and are based on real customer requirements. So, they work, and have been strategically developed natively in NetSuite to ensure customers can enhance their investment in the core ERP solution without the need to introduce a complex third party interface and database.

More about this role:

As our customer success specialist (SuiteApps) your goal is to make sure our customers can use our applications successfully. You start supporting them right after their implementation project is finished and you keep a finger on the pulse to make sure they have what they need to use our applications in the optimal way. You ensure that they are using the benefits we provide them to grow their business.

You do this by executing several different strategies. This can range from personal contact and check-in conversation to setting up public sessions (webinars), creating relevant product material and working on internal processes to make sure all departments are collaborating in the optimal way.

More about the main activities:

• Partner with our customers to develop strategies to ensure the best use of our apps and help them achieve maximum value from our services.
• Assist in developing an expansion sales strategy for our SuiteApps, together with the Customers success manager.
• Driving upsell opportunities with strategic outbound activities targeting our existing customers.
• Monitor customer health and risk. Develop and execute success plans when required, working with our support, product and development team, where needed.
• Work on an ongoing communication strategy for our existing customers, including the development and execution of an ongoing learning and development program.
• Ensuring all communication is stored in the CRM (NetSuite).
• Of course, there will be several ways in which you will be supported with these tasks, including NetSuite training, knowledge bases, and internal training sessions.

Requirements

• You have a University degree or equivalent
• 2-3 years’ experience in customer success, client management, project management or similar role.
• Experience with setting up marketing/communication strategies for a globally operating business would be a plus.
• You have a commercial mind-set.
• You have a positive attitude. Our customers undergo large and complex change projects that can be stressful. You patiently listen to them and address their needs.
• You always find ways to make your life easier. By improving the way you do things or automating repetitive tasks.
• NetSuite or ERP project experience is a huge plus.

Benefits

Benefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it.

Location:  US Locations Only; 100% Remote; Part-Time

Job Description:

Our wholesale B2B gift packaging company has an excellent low-stress part-time opportunity to join our team as a work from home eCommerce Customer Service Representative.

Company Overview:

Box and Wrap, LLC is a wholesale distributor of gift packaging to the retail, candy, gourmet, wine, & cosmetic markets. We are a small woman-owned company. Our product line consists of many styles of boxes and bags that can be customized with store logos or artwork, as well as stock merchandise. We direct ship from our manufacturers.

General Responsibilities:

• Order processing: Use our Magento eCommerce software to manage the approval, release, and follow-up of orders sent to our manufacturers; and ensure that all orders are processed, completed, shipped, or canceled. Additional duties would include processing UPS & FedEx shipping labels, managing returns, and credits, researching order inquiries, entering tracking data, and generating reports.
• Use our Zendesk ticketing system and occasional phone communication to handle customer inquiries and order issues in conjunction with our Magento eCommerce Software.
• Serve as a liaison between the customer and our manufacturers to resolve order and shipping problems that arise.
• Use Adobe Illustrator to send Artwork approvals to customers for their for logo printed orders.
• Serve as the direct contact for the client’s print order, and to ensure the client is kept informed of all matters regarding their orders.
• Serve as the primary liaison and coordinate with our manufacturers’ print production department to ensure timely production requirements are met for our client’s orders.

We seek an inidual who can multi-task between all duties, self-learn, diagnose areas of inefficiency, and implement more efficient procedures when warranted with little supervision. An ideal candidate is an inidual with a great attitude, excellent phone, writing, and people skills, and an excellent ability to learn and use new software and adapt to rapid changes in job procedures and tasks with ease.

Job Type: Part-Time

Rate: $12/Hour

Hours:

• Peak Fall, Christmas, & Valentine Season: Approx. 35 hours/week
• Spring & Summer Time hours: may be reduced to 20-25 hours/week.
• Work hours are between 9 am-5 pm Monday-Friday ET

Location: Remote Work From Home in the U.S. – We are located in Atlanta, GA, U.S.

Insurance: We currently do not offer Health Insurance.

Specific Duties:

• Processes orders by editing for price, item corrections, and additions.
• Send Purchase Orders to our manufacturers.
• Send Artwork Approvals to our custom print customers.
• Send Custom Print Purchase orders to our manufacturers.
• Update SKUs in the Magento system for corrections or stock status.
• Generate shipping labels in UPS & FedEx online.
• Manage product returns from customers and issue credits for refunds.
• Work with our outsourced team in India that handles daily tasks, such as tracking uploads and updating orders with manufacturer’s comments from email to our Magento system.
• Generate weekly, and monthly Order Status Reports for management review.
• Find and improve inefficient tasks and procedures on a continual basis.

Qualifications:

• 2+ Years Experience with Order Management Systems/Software
• 2+ Years of Experience with Processing Orders
• Some Experience with Logo Printing or Promotional Product Industry is preferred but not required. (ASI, PPAI, SAGE)
• Some Experience with Adobe Illustrator
• Knowledge of M.S. Office, MS Word, and M.S. Excel
• Excellent written and verbal communication skills
• Ability to self learn and refer to training manuals and videos for procedures (our team is very helpful with training too!)
• Cooperative, pleasant with others, displaying a good-natured attitude
• Creative and Innovative, presenting thoughtful and unique ideas
• Exhibits professionalism
• Ability to work under pressure with ease and grace
• Ability to handle difficult situations with customers
• Quick learner, ability to adapt to changing job duties and procedures
• Proactive self-starter with the ability to work independently, and within a team
• Decision Maker
• Requires little supervision
• Detail-oriented and organized

Position Purpose

• Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
• Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
• Assist members and/or providers regarding website registration and navigation
• May coordinate member transportation and make referrals to other departments as appropriate
• Maintain performance and quality standards based on established call center metrics including turn-around times
• Talks with customers by phone on past accounts and makes appropriate payment arrangements.
• Responsible for managing inidual accounts.
• Verifies customer information to maintain account information up to date.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

Qualifications:

To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily.

The job of the Technical Support Specialist is to help the users of our tools to reach their highest potential by educating them about our products, industry standards, and best practices. To be successful, you must be an excellent communicator, a creative thinker, a master of organization, and a passionate learner. Most importantly, you need to love helping people!

Responsibilities

• Escalate Help Desk tickets to applicable Service and Product Team members
• Collaborate with our Training and Documentation Specialist to improve our database of help documentation and videos
• Support: Answer tickets that come in from clients through Zendesk, escalating when you do not have the tools or knowledge necessary to answer the ticket. In the event of busy periods, tickets can be escalated, but an internal note should be provided noting the busy period.
• You may also be asked to assist with projects within the Services Team. These projects will typically be smaller in scope and shorter in timeline and draw from the same skill set.

• # Solved Tickets
• % Positive Ticket Satisfaction
• Time to first response
• Touches per ticket
• Total resolution time

Requirements

Education & Required Skills

• 2+ years in a technical help desk role
• SaaS software support experience preferred
• Zendesk experience preferred
• Experience with learning software a plus
• Team player: automatically lending a hand when a co-worker is in need and asking for help when appropriate
• Excellent organizational & time management skills
• Active learner who will hold him/herself accountable for his/her own job performance
• Naturally positive and open-minded; able to view the world from more than one perspective
• Creative thinker
• Flawless written and verbal communication skills in English

• Occasional irregular work hours
• Dexterity of hands and fingers to operate a computer keyboard, mouse, etc.
• Extended time viewing a computer monitor
• Sitting or standing for extended periods of time

Benefits

Insurance

• Medical - 100% of employee premiums covered for some employee only plans
• Dental - 100% of employee premiums covered
• Vision - 100% of employee premiums covered

401(k) with matching

Education - $3,500 per year in educational funds (“Boost Budget”)

About Intellum: Intellum is an Atlanta-based SaaS company focused on corporate learning. We are the software engineers, developers and tech industry professionals who are helping our clients become more data savvy, applying machine learning techniques to significantly improve learning personalization, and developing monetization strategies that drive revenue with external audiences. We strive to live up to our company values of Simplicity, Honesty and Innovation every day and have been ranked as one of the Best Places to Work three years in a row by the Atlanta Business Chronicle. Our clients include organizations such as Cricket Wireless, Facebook, Google, Habitat for Humanity, and Randstad.

At Prezly, one of our core company values is “Customer Love”, and as a bootstrapped company, we take that very seriously. Though it may sound weird in some VC-funded tech companies, at Prezly, it’s our customers that pay our wages – and if the fit is right, maybe yours too.

In the past year, we’ve made a big transition within the company. Where we used to be highly focused on the enterprise customer segment, we have now moved more downmarket. We changed our pricing structure so people could start using Prezly for less, and implemented a free trial to let our tool speak for itself rather than forcing each new prospect to arrange a demo. Today, all of our leads enter through our free trial.

This led to a shift in how we work internally. Our three-person-strong CS team soon found responsibilities outside of CS, and split their focus between inbound sales, support and product marketing. The move is already showing its benefits, but of course, it’s left a gap when it comes to following up with new customers and key accounts. So now, we’re looking for someone who can come in and really own that piece of the puzzle.

• Near-native English
• 3+ years of experience in a customer success manager or account management role
• Comfortable with handling a large number of customers, you’ll start as the only person solely responsible for handling CS tasks. You’ll work closely with sales and we have an awesome support team that can help out with customer questions, but we need someone that can get stuff done :-)
• Experience with CS-specific tools (we use Vitally, but experience with other related tools like Totango, Gainsight or Churnzero counts as well)
• Proven track record in setting up onboarding experiences through automation and manual tasks
• You need to be comfortable talking with customers (and the rest of the Prezly team) via phone calls, Zoom sessions and email
• A good, reliable internet connection is a must since this role is fully remote

• Coordinate the work in CS: collaborate with support, sales and product marketing.
• Report on KPIs related to customer health and satisfaction.
• Be responsible for improving the health of newly converted customers
• Proactively engage and grow our key accounts
• Identify upsell opportunities and collaborate with our Head of Sales to increase our retention rate
• Onboard and train new clients
• Make sure customers' app usage is healthy and follow up with potential churners
• Redefine, strategize and continually improve product adoption across all customer segments

• Competitive salary
• Great tools: What would Batman be without his utility belt? He’d still be badass. But you get the point. At Prezly, you get to choose your own gear.
• Flexible hours: There’s a life outside of work. That’s why our distributed team works from where they want when they want. And they get tons of work done
• Unlimited vacation time: We evaluate on value, not on time spent behind desks. Employees can take as many holidays as they need. This way they bring their A-game to the job
• Visits to Leuven: A few times per year the entire team gets together in the office in Leuven, the world's beer capital. We’ll fly you in so you can have fun with the team

As a 1099 contractor, you write your own schedule (set your own hours)! Take control of your work by leaving the 9 to 5 & join the gig economy!

You'll be providing customer service. At Omni we have many contracts you can choose from.

STRONG french bilingual skills required

**Who are we and who are we looking for?

New Dealigence is a people-first company. We gather teams to implement our own and client projects in e-commerce, digital, IT, and fintech. We focus on people who create effective products together.

We are new challenges and opportunities to learn and perform interesting tasks for those who come to work with us. We do not have a routine but a constant movement. Everyone takes their place in the team. Everyone is free to make their own decisions, take risks, and take responsibility for the result.

For a new international NFT project, we are looking for a Discord Community Manager with a passion for blockchain and web3.

**Why you will like working with us:

• Become a part of a new project and team of highly motivated and passionate people. Our mission is to create a high-quality and expensive digital product, with further improvement and release of new products;
• The opportunity to work in one of the fastest moving industries;
• Fully remote and flexible working hours.

**What do we expect from you?

• 2+ years experience in DeFi, blockchain, and cryptocurrency;
• Experience in Community Management, Telegram, Twitter, Discord;
• Strong time management and readily available;
• Resourceful and proactive;
• You are fascinated by blockchain technology and decentralized finance;
• Ability to work under pressure in a fast-paced environment and industry;
• Command of spoken/written English is essential; other languages are an advantage.

**What are you going to do?

• Build the process from scratch;
• Create and launch entertaining, engaging campaigns for client communities on a daily/ weekly basis;
• Manage our Telegram/ Discord Channels (including announcements);
• Manage and clear spam, be responsive and help other community members with their questions;
• Manage members’ experience and day-to-day communication.

If you are interested in our offer, write to [email protected] or https://t.me/ann\_aga

CPC Processor I Customer Support

Job Locations: US-Remote

Requisition ID: 2022-26213

# of Openings: 1

Category: Customer Service

Overview

To insure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.

We are looking to fill a remote, work from home position.

• Full-Time: Monday-Friday 8:30-5:00 PM EST.
• Comfortable working in a high-volume production environment.
• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
• Documenting information in multiple platforms using two computer monitors.
• Proficient in Microsoft office (including Word and Excel)

We offer:

Comprehensive virtual training program followed by job shadowing with an assigned mentor

Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)

Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
  • Answering release of information related telephone calls and inquiries accurately and timely.
  • Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
  • Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
  • Follow all department and/or site specific processes and procedures accordingly.
  • Meet and maintain the department’s productivity and quality assurance expectations.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintains a high level of professionalism and good rapport with co-workers and members of management
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures
• Attends mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and reports to work as scheduled.
• Performs other duties as assigned.

Qualifications

Consideration for the role of CPC Processor I – Customer Support requires the following:

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
• Friendly, professional manner of communication. Good customer service skills.
• Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
• Ability to stay organized while working quickly. Strong attention to detail is also required.
• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.

*Except for states where legally prohibited to enforce mandates.

Title: Customer Engagement Manager

Location: Work from Anywhere

Classifications: Remote Full-Time

IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

We are headquartered in Philadelphia, PA, with offices in Ambler, PA; Somerset, NJ, Raleigh, NC, and Pune, India.

This customer-facing role serves as the main driver of the communication between large enterprise customer accounts and IntegriChain. Reporting to the Senior Manager, Customer Engagement Operations, this inidual will be responsible for business analysis, relationship management, and project/program management for our customers in adherence with our service-level agreements (SLAs), and will support multiple customers/implementations simultaneously. The Customer Engagement Manager will manage a portfolio of customers that have made a significant investment in IntegriChain’s products and services, and could have highly customized and complicated deliverables.

The position requires crisp account management and program management skills: managing expectations, making and meeting commitments, developing and driving internal adherence to project plans for customer deliverables, always delivering work of utmost quality on time, and communicating effectively, both internally and externally, throughout all investigations and projects.

The ideal candidate has a desire to establish an immediate rapport with our customers, help them solve business problems with our tools, and earn their trust with timely responses and excellent partnership. The right type of personality in this role is that of a people-person with a natural desire to succeed and drive portfolio growth, ensuring that customers heavily invested in our Data Products offerings see the value of their partnership with IntegriChain. The role requires the ability to lead internal project teams and provide training and mentorship to team members.

It’s a thrilling time to join the Customer Engagement team. The practice represents IntegriChain’s obsession with continuous improvement and our passion for delighting customers. This team owns reacting to customer needs most certainly, but also leads driving usage and adoption, training customers on how to get the most of tools, and onboarding them onto IntegriChain’s solutions. The team also is going deeper into establishing what are each customers’ key performance indicators (KPIs) that allow IntegriChain to demonstrate value. A new, formalized Customer Satisfaction Survey program lives with this team, and with it, we’ll track our progress by surveying customers regularly and formally, and using their feedback to strengthen our account service plans and our products.

Job Description:

Collaborate with Customer Success Analysts to provide front-line support to customers, including ownership of escalated customer data questions and issues

Provide pharmaceutical Trade and Channel subject matter expertise to internal teams and external customers, including guidance/training on common industry pain points and insight paths within the IntegriChain channel solutions

Coordinate, prepare, and lead regular customer business reviews for enterprise-sized accounts

Ensure customer satisfaction scores remain at or above the company defined standard for assigned accounts, with demonstrated improvement to NPS score year over year

Develop and implement an action plan to address any areas in need of improvement

Enhance ongoing data processing and deliver efficiencies through critical analysis of data architecture and usage via applied continuous improvement

Drive process flow analysis and process redesign when applicable

Build customer relationships with C Level executives and stakeholders

Understand each assigned customer’s business needs and pain points, act as our advocate to explain the value IntegriChain services provide, and drive usage of the products to which the customer subscribes across separate teams within our customers

Manage the timelines, change requests, and status reports of projects for all customer levels

Proactively communicate and escalate customer churn concerns, and lead development of action plans to address concerns

Develop, document, train and update processes as they relate to the customer

Collaborate with subject matter experts, developers and QA teams to manage delivery of newly defined analytics and reports from start to finish

Elicit requirements and produce/document a detailed project plan to match customer requirements and acceptance criteria for custom deliverables and enhancements

Participate in training, documentation and delivery efforts in concert with other project team members

Define, document, and gain customer approval for new and enhanced report requirements to provide analytical, reporting and data mart structures that enhance data visualization

Train internal Operations and Sales staff on new offerings and feature enhancements

Perform necessary analysis and suggest and/or develop data models and corresponding metadata definitions for the enterprise environment and all associated data marts

Evaluate and recommend new technologies or process change that will enhance the current environment or provide greater business advantage

Drive customer awareness of and solicit feedback for IntegriChain initiatives affecting product design and usage, acting as the customer’s voice in Product roadmap planning, feature design, and decision making

Provide guidance and training to team members acting as secondary support on your accounts

Propose process improvements that eliminate toil within the department

Qualifications:

3+ years experience working with Pharmaceutical Channel & Trade data

Strong knowledge of Channel EDI 852 data and Distribution Service Agreements

Knowledge of EDI 867 detailed sales reporting and chargebacks is a bonus

3+ years in a customer-facing role, preferably in a customer engagement or success capacity

Demonstrated success in developing relationships with colleagues and customers

Experience providing customer demos, trainings, and fielding questions on-the-fly

Experience developing and communicating technical specifications documentation

Experience developing project plans, eliciting customer requirements, and managing the progress of multiple cross-functional initiatives at the same time

Demonstrated ability to collaborate and communicate at all levels to get critical work done

Technical Proficiencies:

One or more BI platform(s) such as Spotfire, Cognos, Business Objects, etc.

Querying tables using SQL

Microsoft Windows and Microsoft Applications including Excel

Strong analytical, problem solving, organizational, and administrative skills

Experience providing coaching and feedback to team members

Excellent problem solving and troubleshooting skills to perform root cause analysis

Ability to work independently, as well as a team member, in a dynamic, fast-paced, and deadline-oriented environment

Excellent verbal and written communication skills

A self-starter mentality, passionate about ensuring a positive customer experience

Shopify is hiring a remote Bilingual Customer Service Specialist - Fluent in Swedish. This is a full-time position that can be done remotely anywhere in Ireland.

Shopify - Best eCommerce platform made for you.

Within the context of Environmental, Social, and Corporate Governance (ESG) - a companies collective conscientiousness for social and environmental factors and employee retention challenges, the Trafi for Business solution enables corporate organisations to take control of their mobility footprint while offering their employees a seamless and hassle-free user experience across a wide range of mobility services.

Trafi For Business mobility solution comprises 2 main components:

1. The Mobility App - a mobile app enabling employees to consume integrated mobility services through a seamless user experience
2. The Mobility Management Portal - a desktop portal enabling employers to allocate and manage employee mobility budgets, track usage and gain insights

We are looking for passionate and experienced Customer Success Specialist, who will help us to maintain and improve customer relationship & ensure their satisfaction.

Responsibilities:

• Become an expert of Trafi For Business products
• Be able to represent Trafi and establish relationship with customers
• Contribute to sales process by bringing product expertise
• Ensure smooth customer onboarding process and guide customers through the entire customer journey and trainings
• Foresee and clarify customer needs and feature requests by understanding your customer’s use case
• Work closely with engineering teams, product managers, customer support and legal by providing guidance on customer needs and feedback
• Ensure revenue collection process / invoicing process in collaboration with accounting
• Promote Trafi For Business adoption and usage by maximizing product value realization
• Provide coordination and consultations needed when introducing new features for customers
• Facilitate the process of customer satisfaction, testimonials collection

Requirements

• Experience in customer success or related roles
• Stakeholder management expertise
• Experience in working with SaaS products
• You don’t shy away from Sales
• Fluent German and English
• Fluent French would be an advantage
• Experience in mobility industry is a plus

Also there are some soft skills that we value. We would like you to:

• Be curious to dig deep into any given topic to understand it fully
• Be open to give and receive constructive feedback
• Embrace the change for the sake of improvement and company growth
• Feel accountable for responsibilities and take full ownership
• Be keen to solve actual problems and to make a real impact

Benefits

• The salary range for this position is to be determined according to experience
• Stock options package - we believe that every employee should be a company owner
• Budget to enhance your remote work experience, e.g. to buy some furniture
• Budget for your learning and development
• Yearly bonus depending on annual company results
• Access to Mindletic - emotional health support
• Trafi is a remote-first company. However, we have offices in Vilnius, Berlin, Paris, and London where you are most welcome (subject to lockdowns of course)

Our promise to the end customer is "really safe shopping". We are looking for you to join our Customer Service team and contribute to keeping this promise. You love direct customer contact and like to advise customers - whether by e-mail or on the phone with your open, friendly and service-oriented manner? You like to work in an international environment, feel at home on the Internet and want to support us from now on? Then you are exactly right with us!

• You are the contact person for our Trusted Shops buyer protection
• You will be responsible for the examination and release of incoming buyer protection and warranty cases of our B2C customers
• You are the contact person for our shops, when it comes to warranty cases, making you a decisive interface between B2B and B2C
• You support and advise our B2B and B2C customers by providing support on the phone, in the ticket system and by e-mail in Dutch and German as well as in another European foreign language (if you have the necessary skills)
• You are responsible for data preparation and maintenance in our systems
• You efficiently support the securing and maintenance of our quality criteria
• In cooperation with your colleagues you will ensure a customer-oriented approach

• You speak Dutch, German and English fluently (other european languages are highly welcome (e.g. Spanish, Italian, French…) but not a must)
• You have experience in back-office activities and complaint management is also easy for you
• You have an independent, structured way of working and are reliable
• You already have experience in customer service and direct customer communication
• You have a strong positive communication skills and like dealing with customers
• Your handling of MS-Office is secure
• You enjoy working in a team, are proactive and bring in new ideas

Benefits:

• New Work: Possibility to work either in our office in Barcelona or remotely from anywhere in Spain, France, Netherlands, Germany or Poland (possibility of fully telecommuting)
• Permanent contract with Europe's trusted brand
• 24 days of vacation
• Buddy Program (an experienced trustee is at your side)
• Inidual training opportunities
• Health Pass (free online and offline sports, fitness and health courses)
• To be part of an international team full of enthusiasm and with the aim of making internet shopping more secure and reliable

Please note that we can only consider English OR German language applications in this recruiting process!

Semaphore, a leading software delivery service with a global customer base, is looking for an Account Manager / Customer Success Manager to join our team.

The Customer Success team at Semaphore plays a pivotal role in our relationships with customers. Every day, developers from companies ranging from SMBs to the likes of Tigera and SimplePractice rely on Semaphore to test and deliver their software. Our mission is to keep them happy by maximizing the value they receive from our solutions. That’s where you step in.

We are looking for a relationship-focused and sales-driven peer who will be the face of Semaphore to our customers, as well as a customer advocate within the company. You will be responsible for engaging, growing, and retaining a part of Semaphore’s customer base.

This is a full-time and remote position.

Responsibilities

• Build relationships with key employees among customers through regular video calls.
• Develop a high-level understanding of product features and the subject matter of CI/CD.
• Own retention and upsell by ensuring customers continue to get the most value out of our product.
• Be a voice of the customer: get product feedback and relay it to relevant stakeholders within the company.
• Resolve problems and handle complaints in a timely manner.
• Collaborate with internal teams (product, marketing, and sales) to deliver a best-in-class customer experience.

Requirements

• 3+ years of proven experience in comparable account management or sales roles, preferably in the SaaS industry.
• Experience working in creative or tech industries where change is the norm and the pace of business is fast & continuously evolving.
• Track record of achieving and exceeding renewal, retention, and growth targets.
• Inidual who is independent in their work & has successfully maintained full ownership over a set of accounts.
• Experience working with English-speaking clients who come from erse, international backgrounds.
• Excellent communication and negotiation skills.
• Being a natural “people person” who quickly establishes rapport and builds relationships, either in-person or online.
• Strong team player who brings solutions to the table when facing challenges.
• Ability to understand concepts related to software development and cloud computing.
• A growth mindset, accompanied by self-motivated and a “can do” attitude.
• Strong organizational, project management and follow up skills.
• A collaborative worker who is able to empathize with customers’ needs and internal team members.
• Interested in taking an active part in the evolution of team processes.
• Solid knowledge of CRM software such as Salesforce.

Benefits

• The impact of working on a product that’s competing on a global market.
• Join a small team of around 20 full-time people who love what they do.
• A healthy 40-hour work week, a friendly and supportive work environment.
• Competitive salary.
• Company retreats.
• Space to learn continuously and choose the tools and equipment for your job
• Paid trips to conferences and books of your choice.
• Interact with developers that use Semaphore and talk about the latest and greatest way to develop and ship software.
• Paid membership at a fitness club of your choice

Semaphore is an equal opportunity employer. Consistent with our mission of serving a erse and global audience, we value a erse workforce and inclusive culture which reflects that. We encourage applications from all qualified iniduals without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

A BIT ABOUT US

We're at the forefront of one of the most exciting evolutions of our generation - remote staffing. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. But they need digital solutions to help them streamline the process...

What's the opportunity?

The Customer Success team is responsible for onboarding, educating, and supporting our customers on a global level. We start work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.

This opportunity is for iniduals who truly love supporting customers and see themselves in a customer facing role long term.

• Ensure that all our customers & their team have a great experience with the product
• Working directly with product teams to identify current issues and, synthesising the erse feedback you hear from our customers, offer informed opinions on potential solutions
• Communicating efficiently and effectively with our customers, across all of our live-chat, email & other customer support channels
• Owning customer communications and issues from initial contact until resolution
• Develop a thorough understanding of all products/services, and ensure clients are accessing all the solutions that meet their business requirements
• Develop strong consultative relationships with clients, including understanding their business objectives and identifying how Multiplier can meet their needs

What you'll bring:

• The ability to explain complex topics in easy to understand and concise language
• Excellent communication and writing skills
• Passion for talking to customers all day
• Prior experience of working in customer success in a product-driven B2B company
• Good to have led small teams before
• Good to have background at a HR SaaS company

Benefits:

• Working with an energetic & erse team
• Full-ownership over functional area
• Work in a product-driven & customer obsessed environment
• Ability to work fully-remotely

Equal employment opportunity

Multiplier is an equal opportunity employer: we value ersity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Care Representative- Dental & Vision

The Company: Aflac Dental & Vision

The Location:

Remote, US

The Division: Dental & Vision

Job Id: 2562

Job Summary

The Customer Care Representative is responsible for providing expertise and customer service support to members, customers, and/or providers. They will handle direct phone-based caller interaction to answer and resolve a wide variety of inquiries.

Principal Duties & Responsibilities

• Provides initial phone contact with members, prospective members, providers, agents and field personnel while meeting department performance standards. Expected to answer inquiries where appropriate and route calls as needed. Inquires will include benefit and eligibility quotes, claim status, claim issues, premium modes, premium payments and updates, address corrections which may include Select services areas, product interests, and policy cancellations.
• Data Entry – Update member account information as needed and required, enter new inidual and group member applications, enter claims, encounters and utilizations, and all other data entry needs as required, but not excluding other departmental requests.
• Research member account history, plan, payment options, complaints and other discrepancies; and correct as needed when advised by a supervisor or appropriate personnel.
• Verify insurance – Fax/mail Argus Fee Schedules, Member Eligibility Information, Provider/Facility location information, and authorizations when required in accordance to policy and procedures.
• Special Projects – Assemble group packets, pull, fill, and mail Agent requested supplies (including mass mailings to providers and members when required).
• Utilizes customer service strategies such as active listening, expressing empathy, problem solving, courtesy, and other skills deemed necessary.
• Documents, tracks, and communicates issues appropriately using and accurately to deliver high quality customer service.
• Performs the necessary skills to maintain a high-quality customer experience, as reflected through quality monitors, member feedback, and peer interaction.
• Provide back-up to other units within the ision as needed.
• Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
• Other related duties as assigned.

Education & Experience Required

• Minimum Required High School Diploma or Equivalent Qualification Level Experience
• Minimum Required Experience in Customer Service, especially in dealing with difficult situations

Education & Experience Preferred

• Preferred Experience in hospitals, healthcare and/or insurance industry
• Preferred Knowledge of medical coding and terminology
• Preferred Knowledge of Medicare

Or an equivalent combination of education and experience.

Job Knowledge & Skills

• Ability to multi-task Ability to multi-task
• Demonstrated interpersonal/verbal communication skills
• written communication skills Strong verbal and written communication skills
• Ability to work as part of a team
• Ability to work independently Ability to work independently and in a team setting
• Ability to handle distressed callers with patience and
• Basic Word, Excel, Outlook.

Competencies

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

Working Conditions

The statements below describe the general nature and level of the work and are not an exhaustive list of all responsibilities, duties, and skills required.

Normal office environment (virtual or in-person)

Travel

None Required

"

At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers and businesses can connect in more than 200 cities around the world to create and access beautiful photos. We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.

About the role:

With our global footprint and hyper growth, one of Snappr’s top priorities is to offer an unparalleled level of support to our customers and photographers. As the Support Operations Manager, you will be challenged to manage and grow a team of team leaders and agents to deliver responsive, efficient and empathetic responses to our customers, while managing escalations to protect the company's reputation. You will also be trusted to synthesize feedback from the support team and work closely with our engineers to identify thoughtful, scalable tech solutions for our customers' biggest problems.

What you'll do:

* Drive repeat bookings by designing and delivering a world class Resolution Center

What you'll need:

* At least 5+ years of experience managing an operational leadership role

Job benefits:

* Competitive salary

",

GetMyBoat, the largest boat rental and charter marketplace, is changing the way the world goes boating. Remote work is baked into our DNA and has been a big part of our culture since we started back in 2013. Our talented team is globally distributed with concentrations in Europe/Africa and the Americas time zones. Together we solve interesting challenges, build, design, learn and iterate towards our mission to deliver the joy of on-the-water experiences to millions, making it easy and accessible to get more people out on the water! 

What we offer 

• Fully remote environment: Flexibility and trust that our team will do and deliver their best work
• Globally distributed team: International learnings and collaboration within an inclusive and erse culture and time for focus work
• Transparency: Open communication is key to our culture. You can feel free to chat with anyone, are empowered to share ideas, ask questions and challenge the status quo in a way that moves the company and team forward 
• High-quality product: No rushing to push out poorly developed or designed features
• Consumer-Facing Brand: Your work will be seen and used by millions of people in order to book their most memorable vacation experiences 
• Well funded: Revenue generating, 10x revenue growth over the last 3 years, Recently raised Series B 

We're looking for

As a Senior Customer Service Team Lead, you will be instrumental in supporting our customer service activities by overseeing team members and resolving customer questions and or complaints. Your role will be to help deliver outstanding customer support and develop customer relationships. You will have experience in ecommerce (bonus if you have marketplace experience). Reporting directly to the Head of Customer Service,  you will be working closely to ensure all performance metrics are met and processes are followed. 

Your Voyage

• Answer phone call and emails from customers to provide quick resolutions of issues. 
• Review & resolve escalations from Customer Service Agents. 
• Assist with Quality Evaluations of agents. 
• Assist with coaching and mentoring of team members.
• Motivate team members. 
• Work to identify and resolve user issues as they come up and escalate issues as requested. 
• Mediate security deposit claims between owners and renters.
• Communicate effectively and efficiently via phone, email and chat.
• Maintain our inspiring team environment and open communication culture. 

Your Craft

• 2 years' supervisory experience.
• 2-4 years of customer service experience.
• Experience working in a 24/7 contact center.
• Experience working remotely.
• Excellent communication and interpersonal skills.
• Ability to problem solve, adapt, and grow quickly. 
• Excellent organization and multitasking skills.
• Start-up hustle. 
• Bonus points: A passion for boating.

What you can expect after you apply

Because we are a team that prioritizes moving words to action, we do our best to move as quickly as we can on our end and look to iterate on our hiring processes over time based on feedback and learning. 

Our hiring stages may vary a little bit depending on the type of position, in general, you can expect the following:

• Confirmation when your application is submitted
• Email request for scheduling an introduction screening conversation
• Writing assignment
• Email request for scheduling an interview with the hiring manager
• References & Reverse Interview(s): This gives candidates the opportunity to speak to and ask questions of anyone on our team they have remaining questions for
• If at any point, you aren't moved to the next stage, you will be notified 

Who we are

Launched in San Francisco in 2013, GetMyBoat empowers owners of every type of watercraft, from kayaks and sailboats to powerboats and yachts, to post their watercraft for rent or charter. From California to Croatia, our users can search, find and book their dreamboat. With over 150,000 listings in 184 countries and 9,300 locations, there is an experience for new boaters and seasoned sailors alike. We were named in the Digital 100 top growing brands 2021, and 2020 Apple App of the Day.

We are a small, growing organization with a very high-impact team that is focused on building the best product, and loving what we do. Come join us on our mission to deliver the joy of on-the-water experiences, making it easy and accessible to get more people out on the water!

Hello!

Thanks for checking out our job posting for the role of Bay Area Customer Success Associate at PerchPeek. You’ve already taken a tiny step towards being a part of our team - huzzah!

We know that taking your next career step is as exciting as it can be scary. So, with that in mind, we’ve tried to keep our description simple and bull***t free to help you decide if PerchPeek and this role are a good match for you. We’ve tried to avoid using too many clichés but sometimes they sum it nicely, so you’ll just have to wince and forgive us.

Who are PerchPeek?

Have you ever moved to another city or town, or even changed countries? Did you manage to do it worry and stress free (no eye rolling or swearing!)? Or if you haven’t ever relocated, how do you feel about the prospect of figuring it all out on your own? Finding a new home, sorting out shipping your stuff, organising utilities and bank accounts etc… The list of things to think about goes on and on. No matter where in the world you go, relocating is a crappy process that’s always time intensive and stressful. Perchpeek was conceived to change that.

PerchPeek’s aim is to guide people through every stage of their relocation. Our product is a delightful combination of content, tech, customer success & partnerships which work together to make moving simpler, faster, more secure and even enjoyable.

We’re at the forefront of changes to the workplace as knowledge workers have greater freedom to relocate than ever before. Over the past 12 months we’ve grown incredibly quickly, launching in 20+ countries, growing from 6 to 60+ people and raised both our Seed and Series A rounds from top US and European VC funds - Albion VC, Episode 1 and Stage 2 Capital. (Normal startup protocol would dictate that we put a rocket emoji in at this point, but we promised minimal cliches so... 🎈🎈).

Questions you might be thinking...

What role does the Customer Success Team play?

From the moment one of our movers decides to work with Perchpeek, to after they’ve settled into their new home, our Customer Success team are responsible for working with them to understand their relocation requirements and then supporting them on their journey.

What can this look like?

Everything from supporting their home search by recommending properties and scheduling viewings, to contract negotiations, to helping them get set up with a new bank account, shipping their possessions or helping their beloved dog join them in their new home. Plus everything else in between that you can imagine somebody needs to settle into a new home.

How do they provide this support and guidance?

We support customers through 3 main mechanisms:

• Sharing relevant content to their move i.e. what’s involved in shipping your household goods
• Directing them to trusted service providers and partners i.e. shipping providers
• Providing human support and guidance i.e. guidance on which shipping partners can best meet their needs

All of this is delivered by the PerchPeek app and it’s inbuilt chat functionality.

What's the core objective for this role?

Ensure relocators using the PerchPeek app have a stress-free relocation experience and settle into a new home without a hitch. This can be achieved by consistently executing on the customer experience to the highest standards.

Requirements

Key Attributes & Skills to Demonstrate

Upholding and demonstrating the PerchPeek values is crucial to creating the customer experience and team culture that will lead you to succeed for your customers.

• Customer Obsessed: Since it’s our number one value, we wanted to reiterate it here. This is especially important in this role because it’s crucial that you have the customer’s needs at the heart of your thoughts and actions every day.
• Organised & Efficient: Prioritise your time and your relocators effectively so that you achieve balance in the day and address key matters.
• Communication: This should be eloquent, concise and tailored to the specific relocator. You should reflect your understanding of the customer in how you interact and communicate with them. You should always aim for proactivity, but in times of reactivity respond quickly.
• Relentlessly Focused on Delivery: Things move quickly at PerchPeek, but even faster for our relocators so you should relish challenges and demonstrate a strong natural instinct to drive things to completion.
• Detail Oriented: Keep an eye on the details of a move and work with relocators to understand their needs and feedback and then translate this into accurate recommendations.
• Adaptable: Display comfort in ambiguous situations and be confident in working through unknowns and difficult situations with your relocators and by leveraging your Customer Success Manager. Be resilient in instances of failure to learn and apply it to the next relocator.

• Bay Area, CA Specific Knowledge: You have recent experience living in the Bay Area and possess extensive city & neighborhood knowledge and so would feel comfortable guiding movers on the ins and outs of living in this unique place.
• Highly autonomous and confident at thriving in a 100% remote environment. (We know it's not for everybody so please consider carefully if it's right for you)

Benefits

What are the PerchPerks?

• Salary - between $30-35k based on experience and location.
• 20 days Annual Leave + Public Holidays - so that when you’re working you’re charged up and bringing your all
• Work From Anywhere - Perchpeek is a remote first company that allows employees to work wherever they feel comfortable.
• Recharge days - take a day off to recharge, no questions asked.
• External mental health support access - because we can’t always all be on our A game and that’s ok.
• Socials and an annual reTREAT - time spent turning colleagues into friends (corny but we don’t care)
• Perch Merch - company branded goodies, and of course free stuffed Perchies (parrots) and parrot themed games
• If there’s something else you need support on, we’re open to discussions too

“Be the Torchbearer of a Client-Centric culture, that leads to Excellent CX”

inDinero is growing. We are looking for client engagement leadership that gets the times are changing. That technology is transforming the industry. That the fastest growing trend for growth companies is to seek out a trusted partner for delivering their finance back office...like inDinero.

The Director of Client Experience will oversee the entire lifecycle and experience; including Client Success, Implementation, Onboarding, Renewal, and Services Specialty Marketing. This role will partner with key stakeholders in all departments to assess, create, and articulate the vision for the consistent delivery of a great end-to-end client experience across all stages, channels and touchpoints, throughout the client’s journey. Oversee the development and implementation of company-wide initiatives that improve client relations and brand loyalty. Communicate the importance of a Client-Centric business model, to improve financial performance and provide a competitive advantage, Shifting the emphasis from transactional to relational service models. The Director of Client Experience has to align the company culture towards the Success of the Client. Every department and every associate must understand the importance and significance to the company, and fully participate. Duties and responsibilities will grow and evolve, as initiatives and staffing for Client Experience and Client Success grow.

Job Description and Responsibilities:

• Identify, execute, and drive global service programs to improve client experience, reduce expenses and client churn
• Develop and manage KPI's that measure the success of CX, provide an Early Warning for potential problems, and align with the Corporate Goals/Strategies
• Create team goals to improve client experience and drive client advocacy
• Motivate team members to meet company goals and push for success
• Meet with top-level executives and department heads to discuss potential plans and initiatives to implement for Client Experience/Success
• Establish measurable criteria for success and focus on building organizational alignment
• Help to build a consistent and streamlined client experience across all departments
• Measure and track delivery ROI on identified CX initiatives
• Champion a continuous process improvement culture across the lifecycle
• Create a positive client association with the inDinero brand, to drive renewals, add-on services and reference ability
• Provide Training Oversight for CX/CS Team
• Provide analysis of NPS and Churn Report, identifying Root Cause and Building applicable Get-Well plans, when necessary
• Gather all relevant feedback, such as survey responses, emails and escalations from clients, to learn more about their experience with the company
• Deliver QBR’s to the Executive Team
• Work closely with sales account managers to help communicate the value of the services provided
• Develop comprehensive client segmentation and the corresponding personalized marketing and experience strategy to help drive loyalty and satisfaction
• Foresee market changes and shifting client expectations, making necessary changes to maintain alignment
• Identify problem CX areas within the company and work with them to find and implement solutions
• Oversee and grow NetSuite Implementation Practice

Requirements

• Minimum eight years of experience in client experience and client transformation related to improving client strategy, client profitability, client retention and cross sell programs
• Bachelors degree in business, finance, accounting or a related field
• Deep advisory experience in Client Experience using client needs/preferences/expectations to drive client strategy and business transformation
• Design thinking and/or journey mapping skills
• Perspective/proven projects where CX is used as a lens improve business outcomes in Finance as a Service
• Demonstrated ability to analyze critical business requirements, identify deficiencies and potential opportunities and develop innovative methodologies for enhancing competitiveness, revenue, cost optimization
• Experience leading a team of 10+ people
• Impeccable client services skills
• Knowledge of best practices in client service and retention
• Proficient with applicable software applications such as CRM, NPS Tracker
• Strong written and verbal communication

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Work From Home
• Wellness Resources

"

About Panorama:

Panoramians can choose to work fully remote anywhere within the Continental United States, in-person from our Boston/San Francisco offices, or a hybrid option.

About the Role:

Panorama Education is rapidly growing, and with that growth comes increasingly complex information and data requirements. As the first Information Technology team member on the West Coast, you will be responsible for supporting Panorama Education’s Technology Devices and Software, and you will also work with our outsourced IT partner. Reporting to the IT Manager, you will work closely to support technology for all staff.

We are a friendly, hard-working team that takes pride in helping our colleagues be as effective as possible. Our ideal candidate approaches their work with positive energy and a collaborative mindset. They will go above and beyond to make sure our team members feel supported in the office, virtually at home, and will jump in to help other Operations team members whenever needed. This person is proactive, works efficiently and effectively, is able to make decisions independently, and excels at improving processes and workflows. As one of the most visible team members in the company, you’ll develop meaningful partnerships with colleagues on all Panorama teams and be a valued team member of a mission-driven technology company at an exciting time in its history. 

This role will provide West Coast support - 9 am-6 pm PST.

Key Responsibilities:

* Work closely in a small team to support all team members with their technology issues remotely

What We’re Looking For:

* Bachelor’s degree in Computer Science or related technology field, or equivalent work experience

Bonus Points:

* Experience in a high-growth tech company or edtech

#BI-Remote

Panorama excitedly hosts two in-person \"all team meetings\" a year. All Panoramians attend and travel/hotels are provided. (Paused due to Covid)

Panorama Education is dedicated to building a erse and inclusive company because we serve students, educators and families from tremendously erse backgrounds and identities across the country; we’ve seen how our product and impact are strengthened the more we reflect that ersity. In addition, we have found (and we believe the research) that erse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer. Panorama also has a policy on maintaining a drug-free workplace.

#LI-Remote

",

Title: Client Services Specialist – Third Shift

Location: Remote – United States

Description

As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.

You will also be responsible for (but not limited to) the following:

• Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.
• Research and train clients on all products offered.
• Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels.
• Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues.
• Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
• Proactively advise management of impending problems or obstacles to meeting service standards.

Qualifications

Candidates must possess excellent verbal/written, time management, ability to multitask, interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem solving skills/ability to negotiate through difficult situations.

• 3 Years of customer service and Call Center experience; banking experienced preferred
• Excellent phone communication and listening skills
• Ability to prioritize and manage daily workload
• Ability to multi-task and work independently in a fast-paced work environment
• Computer proficiency and acumen
• Self motivated attitude with a desire to succeed
• Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail)

Education

• High School (GED Equivalent), Bachelor’s Degree preferred.

Hours and Schedule

• 30 Hours, 12:30am 6:30am (including Holidays), Sunday & Monday off

*This role is not available in CO

LearnWorlds is on a mission to educate. Our all-in-one platform empowers online trainers, educators and enterprises to create unique, interactive, and social learning experiences. A fully customizable, white-label solution to train employees and associates, educate customers or sell online courses to a wide audience.

We enable our users to create whole e-learning websites, author online courses, and provides the tools to market & sell them both as B2B and B2C products. We have done this through the creation of a cloud based e-learning platform that can be tailored to the users specific needs. Much more than just selling online courses, we have created everything required for a holistic and complete online learning experience.

Today, LearnWorlds has c.5,000 customers in more than 120 countries with 40% of them coming from the US. Our headquarters are in Limassol, Cyprus, and we have offices in Chania, Greece, however over 90% of the 120-member team is fully remote. With the latest funding, the company plans to double the number of its current employees and reach 170 full-time employees in 2022 by hiring more international talent beyond Greece whilst opening an office in Athens.

Reflective of growing activity in the ed-tech sector, LearnWorlds has recently secured a $32m investment from Insight Partners, a world-class VC firm, with a view to boost customer success, accelerate the marketing function and build out the customer base, with a focus on SMBs.

We are looking for a technically savvy Customer Success Specialist who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

• Develop and manage client portfolios
• Drive adoption and make sure customers use LearnWorlds to its full extent
• Focus on customer loyalty and build close long-term client relationships
• Sustain business growth and profitability by maximizing value
• Hold product demonstrations for customers
• Improve customer onboarding processes
• Mediate between clients and LearnWorlds
• Handle and resolve customer requests and complaints
• Minimize customer churn
• Be part of product design and product development discussions with your input

Requirements

• At least 2+ years of experience in Customer Support, Customer Success or Sales
• Experience in SaaS would make a huge difference
• BS or BA degree in Marketing, Communications or other related fields
• Highly organized and able to multi-task with strong time management skills
• Self-driven and proactive nature
• Excellent English communication and interpersonal skills
• Tech-savviness and ability to learn new software
• Knowledge of customer success processes
• Basic understanding of digital marketing principles will be a plus
• Passion for service, positive attitude and a team player
• Calm and fast problem-solver

Benefits

• Competitive salary and a bonus scheme
• Private life and health insurance plan for you and you family
• Fully remote work if you prefer to work from home
• Work in one of the top five e-learning courses platform with customers in more than 100 countries
• An opportunity to grow alongside us and shape the look and feel of tomorrow's e-learning
• An entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential
• Continuous training and mentoring opportunities. Access to books, resources, training, and conferences
• Culture committed to work-life balance and flexible hours
• Annual company retreats (see the video of our latest retreat)

South Africa's market leader in Web Hosting is looking for iniduals passionate about service, to consult customers on matters related to their hosting accounts and billing, who possess exceptional verbal and written communication skills and who are accurate, efficient administrators with a technical aptitude.

The environment is fast-paced and dynamic and offers a rewarding career to someone who derives fulfilment out of seeing each customer’s query (relating to domain names, ordering, customer account and billing administration) satisfactorily resolved by telephone or email.

You will work as part of a self-organising team that value collaboration, teamwork and autonomy. There are no daily volume targets- only clearly defined quality standards.

Our organisational structure is flat and provides ample opportunity for career growth. The team value mastery of their role which is underpinned by an established mentoring and coaching culture. A thorough onboarding and structured training programme are followed to introduce Consultants to the organisation and the role. They are well supported by a team of software developers who empower both them and customers alike with the tools to get the job done.

Want to learn more about xneelo? Visit our website and see why analysts, Frost & Sullivan recognised xneelo with the 2014 South African Market Leader award. At xneelo we are passionate about delivering exceptional service across the value-chain; evidence of this can be seen in this industry comparison of service levels on Hello Peter.

Our head office is in Durbanville, Cape Town - however, this role is remote, so location is not a concern here. Working remotely is available for applicants outside Cape Town and surrounding areas. We may request that you travel to our head office in Durbanville with prior arrangements.

Qualifications and Experience:

• A matric pass or equivalent is essential.
• Minimum of two years experience in a customer-service/ customer-support environment.
• Relevant tertiary qualification an advantage.
• Previous experience with remote working is beneficial.

How We Work

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team in Latam timezone (UTC-3). The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.

Key responsibilities

• Effectively handles inquiries and requests from corporate and professional traders

• Continuously upgrade skill sets

• Lead by example to demonstrate full ownership of outstanding customer service

• Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives

• Cross-team interactions

• You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.

• Experience and a deep interest in working with Finance, Mathematics or Statistics

• Good understanding of trading and derivatives markets

• Strong analytical ability

• Experience in customer relations, ability to handle requests and inquiries is essential

• Excellent communication skills in English, other languages are a plus

• Passionate about cryptocurrency and blockchain world

• Detail-oriented

• Security and privacy focus

• Familiar with Office Suites (especially Excel)

• Living in the requested Timezone

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, AST (UTC -4), NST (UTC -3:30)

Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!

Our client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication and technical skills who can provide enterprise level technical support to our customers via our live chat support system.

Support at Kinsta is not an afterthought; it is part of the Kinsta DNA and culture to provide world-class support to our customers.

**

• Take ownership of issues reported by customers and see problems through to resolution.
• Research, troubleshoot, and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Crave knowledge and continue to hone and improve your own technical and non-technical skills.

This role's shift need is Monday to Friday, 2pm-10pm UTC (our team uses UTC for scheduling).

**

• The ideal Kinsta Support Engineer is technically knowledgeable, upbeat, professional, curious, and self-motivated.
• Excellent support is one of the cornerstones of our business, and we have the best support team in the business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're extremely careful about adding new Support Engineers to our team.
• We hire Support Engineers with a variety of different backgrounds and expertise - some of us are Linux systems administrators, others have previously worked as WordPress developers, while others are technically-knowledgeable internet generalists who have mastered the art of customer service. The underlying shared background amongst us all is our passion for serving our customers.

**

• Completely fluent in English with excellent written communication skills.
• Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.
• A strong understanding of and experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).
• Familiar with WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI preferred.
• Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.

While a portion of our Support Team’s work certainly involves WordPress itself, our Scope of Support is centered around the LEMP stack as well as our hosting platform and environment. For this reason, system administration skills will take center stage during the majority of a Support Engineer’s daily activities.

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• Completely fluent in a second language. Languages we're currently targeting include: Dutch, French, German, Italian, Japanese, Portuguese, and Spanish. If you are fluent in one of these languages or one not listed, please highlight this information when you apply!
• Prior experience working with customers over live chat in a technical role in a fast-paced environment - particularly experience providing live support for web hosting built on a LEMP stack

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• This is a fully remote role. Our Support Engineers can work from anywhere with reliable broadband internet access and electrical infrastructure.
• This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate.
• We always use the latest version of everything: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!

• Are both customer- and team-obsessed

• Have a pulse on the latest trends in support technology and tools

• Aren’t afraid to act fast and break things

• Inspire, develop, and attract all-star players to their team

• Oversee all Support department teams and champion continuous feedback, performance management, skills development, and professional development including career pathing

• Develop KPIs and OKRs for Support with a special focus on client satisfaction, risk management, and service consistency

• Own Support’s tech stack design, internal tooling, policy development, and culture

• Work alongside your team as needed to manage the queue

• Leverage cross-functional relationships with Success, Product, Engineering, Marketing, and Leadership to report on sources of user friction and collaborate on mitigation strategies

• Take on escalations including serving as a member of the Content Moderation Team

• Hire and onboard exceptionally talented team members

• Develop a system for creating and maintaining knowledge base content

• Implement strategies for ticket deflection via automation and self-service opportunities

• Develop and maintain a robust QA program

• Create a methodology for determining proactive staffing levels

• 6+ years in a Support role at a SaaS or tech startup, 3+ years managing 7-10 direct reports

• Proven ability to retain and scale a team

• Proven experience setting, implementing, and exceeding OKR’s and KPI’s

• Experience with both chat and voice/screen-share support

• Experience managing both support Specialists and support Engineers

• Experience with how CRM systems work and managing Intercom

• Experience with Zapier and other SaaS integrations

About Us

Reify Health is paving the way to faster, predictable, and more accessible clinical trials. Through its business entities, StudyTeam and Care Access, the company provides best-in-class trial optimization software and transformative clinical trial infrastructure that delivers research directly to more healthcare providers, communities, and patients wherever they are. Through partnerships with top biopharma companies, thousands of research clinics worldwide, and leading healthcare & community organizations, Reify Health is helping bring new medicines to patients faster, one trial at a time.

As Reify Health’s Global Community Manager, you will serve a critical role building and growing an online community of Clinical Research professionals who are directly involved in running cutting-edge, impactful patient-facing clinical trials around the world.

You will work cross functionally with Growth, Marketing and Customer Success teams to create, maintain and grow a comprehensive, interactive community of clinical research coordinators (CRCs), site directors, and primary investigators (PIs).

For clinical research sites, patient recruitment, pre-screening, and enrollment are often the biggest blockers to conducting a trial–meaning that important therapies don’t make it to patients who need them. There are barely any resources available to sites to improve these key parts of the clinical trial workflow.

We want to fill that gap by building and facilitating a community for our clinical research site professionals. This is an exciting newly created position that will be reporting into the Director of Growth.

• Drive community growth
• Curate engaging content from subject matter experts throughout the organization and externally
• Partner with the content marketing team to plan new Site-facing content for the Reify Health Community
• Partner with the digital marketing team to attract new community members
• Plan and execute a variety of community initiatives for multiple regions, such as educational webinars, AMAs, and roundtable discussions within the community
• Partner with the Customer Success and Product teams to create and maintain a space within the community for users of Reify Health’s platform, StudyTeam for Sites, to connect with each other
• Oversee the tracking, measurement, and reporting of the Community program initiatives
• Provide community feedback to management and stakeholders

What You Bring to Reify Health:

• Bachelor's degree
• 5+ years of experience in marketing communications, community organizing/advocacy
• Proven experience facilitating and moderating community discussions
• Professional fluency in English and Spanish
• Preferred community forum experience in SaaS healthcare/healthtech 
• Demonstrated ability to make data-driven decisions with a creative approach
• Thrives equally while working independently or with other team members
• Ideal candidate is self-motivated, takes initiative, is highly organized, and possesses strong execution skills in a fast-paced environment

We value ersity and believe the unique contributions each of us brings drives our success. We do not discriminate on the basis of race, sex, religion, color, national origin, gender identity, age, marital status, veteran status, or disability status.

Note: Reify Health is unable to sponsor work visas at this time. If you are a non-U.S. resident applicant, please note that Reify works with a Professional Employer Organization.

For a detailed overview of Reify Health's privacy policy, please visit www.reifyhealth.com/privacy-policy.