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Crypto to the people. Unlocking the potential of crypto to the masses!

We are a fast-paced startup/scaleup in the Netherlands, enabling access to web3 by bridging the world of Fiat Currencies (Euro, Dollars, etc.) with the world of Cryptocurrencies.

Build the next level onramping toolbox that catalyzes crypto pioneers to offer a smarter experience.

We provide an embeddable widget and API for trading platforms, apps and websites so their users can buy cryptocurrencies. By partnering with the best fiat-to-crypto payment gateways and presenting them in a single plugin for crypto-platforms such as wallets, DeFi apps and trading platforms. Their users can then buy crypto easily in-platform when needed. This is one of the most important intersections for web3/meta.

What is this position about?

We want to make sure Onramper is the smoothest possible fiat on-ramp in the world. Not just for end-users, but also for parties integrating Onramper, such as wallets and trading platforms.

We make integrating Onramper’s widget and API as easy as possible. As such, we’re looking for a Customer Success Engineer that will help customers with integration-related questions, incident reporting and bug fixing.

You’ll be taking full ownership of our onboarding flow and integration to reduce friction during integration and making sure that the Onramper widget is fully adopted by our partners. You will be helping with fixing bugs and implementing feature requests from clients.

This position is open to both on-location (Amsterdam, Netherlands) and remote applicants.

You will:

• help build and improve the client onboarding/integration flow (i.e. our dashboard & widget creation wizard)
• help build technical documentation, knowledge sharing and best practice development.
• communicate with Onramper customers (over Telegram, Slack, Hubspot and Gmail) to provide technical support and knowledgeable answers about the product and integration.
• prioritize, track, handle and coordinate error reports, client requests from (B2B) customers, implement improvements, fix bugs,
• understand, prioritize and track customer questions, needs, and feedback, and coordinate with the internal stakeholders.
• monitor and report on system reliability and uptime

Job requirements

You have:

• Our stack: NodeJS, Typescript, React, AWS
• experience with providing technical customer support or customer support tools
• experience with coordinating and handling product requests and bug reports
• a good work ethic, empathy and great communication skills in English;
• you are not afraid to take initiative, assume responsibility, and are creative in your approach to build things to eliminate re-occurring questions/requests;
• you want to join a high-paced startup that’s bridging the traditional financial world with the world of cryptocurrencies.

Nice-to-have:

• experience with error monitoring tools
• love for the crypto-space
• ambition to work and grow in a fast-paced startup

Quick note:

Research shows that women are unlikely to apply for a job if they don’t 100% meet the requirements, while men tend to apply if they meet 70% of the requirements. We care about equal opportunity and ersity, and encourage applications even if not all requirements are fully met!

What excites us:

Across the hires we aim to make, we look for signals that a candidate fits into the vision of the company that we aim to build. We love to see:

• passion for crypto
• ambition to build cool shit with great people
• excitement to be pushing the frontiers of fintech and crypto

Credentialing Specialist

Overview of Position

What will be my duties and responsibilities in this job?

• Complete the processes to credential physicians to meet payer criteria.
• Enroll clients with participating insurances.
• Input information to credentialing software in order to have most current data.
• Maintain filing of all necessary credentialing documentation.
• Follow up with clients and insurances in accordance with established guidelines for all credentialing assignments.
• Communicate client issues with management at an early stage.
• Be able to clearly and effectively communicate with physicians, physician staff, Operations Managers and insurance companies handling basic questions dealing with the day-to-day operation of credentialing and enrollments.
• Have prompt response time to voice mail, email and other requests whether it is from supervisors, co-workers or clients.

What are the requirements needed for this position?

• High school diploma or GED equivalent
• 1-year professional business experience.
• Medical billing or credentialing experience preferred.
• Have professional verbal and written communication skills.
• Work well under difficult circumstances and tight timelines.
• Know how to prioritize throughout the day as workflow changes.
• Perform all other tasks as requested by senior management.

What other skills/experience would be helpful to have?

• Time management: the ability to organize and manage multiple priorities
• Strong team player
• Excellent interpersonal and communication skills
• High performance
• Commitment to company values
• Computer proficiency
• Insurance billing experience

Reporting to the Technical Support Lead, the Technical Support Representatitve will support and improve FAME’s Freedom product by answering support requests submitted by our clients.

Key Areas Of Responsibility:

• Provide support for our Freedom SIS product by identifying problems, researching answers, and guiding our clients through corrective steps towards resolving the issue.
• Take incoming client support requests (through phone and our help desk application).
• Provide hands-on support to troubleshoot errors via remote connection to the client’s machine.
• Train clients in the operation of the Freedom SIS product.
• Respond to all service requests within a timely manner, follow up and clearly document all cases in our support portal.
• Logging any new phone requests into our help desk application.
• Demonstrate good customer service skills at all times.
• Improves software functionality by identifying and escalating any problems found in the software to our Tier 3 support team.
• Participate in weekly team meetings, daily stand ups and provide input on improving processes and be actively involved in fostering team growth and productivity.

Qualifications: To perform this job successfully, an inidual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/prd ability required.

• Good organizational and time-management skills
• Ability to communicate technical information to nontechnical audiences
• Proficient in Windows 7 or above
• Network + and/or A+ Certification preferred

Education And/Or Experience: High School Diploma or general education degree (GED); one to two years of related technical support experience.

Skill Set: Basic computer knowledge with MS Office; strong problem-solving skills, excellent written and verbal communication skills, must be detail oriented.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable iniduals with disabilities to perform the essential functions.

Why FAME?

For more than 40 years, FAME has been one of the industry leaders providing software and financial aid services to the higher education market. We believe in a positive corporate culture stressing excellence, innovation, work-life balance and personal and professional development.

Apply now!

Cocomore develops digital products and provides digital communication services to international clients like Nestlé, Procter & Gamble, Rabobank, Samsung or Sanofi. Cocomore has 200 employees in Berlin, Cologne, Frankfurt, Hamburg, Seville and Warsaw. We are looking for you as a Senior Client Service Consultant to join our Senior Client Services Team in one of our offices or remotely.

• Exciting and varied projects with a major client relating to digital communication and transformation  
• The opportunity to gain and develop a wide range of professional knowledge by working with erse stakeholders in an interdisciplinary team of strategists, data scientists and digital marketeers 
• Working at eye-level with great team spirit while having a performance-based environment 
• Great development opportunities by active support from your supervisor as well as the opportunity to participate in workshops or coaching to expand your knowledge and to strengthen your personal soft skills 
• Our onboarding program will help you to orientate yourself better in the beginning, and a personal buddy will be at your side 
• Your work-life balance is important to us which is why flexible working hours and home office options are norm for us and no exception 
• You profit from employee discounts and other benefits at partner companies   
• Working part-time is also a possibility

What you will contribute: 

• Your tasks include strategic and conceptual consulting for a large client in the areas of digital marketing and digital transformation, especially in the fields of digital strategy, CRM and content marketing.  
• The growth of the existing customer business and support in the acquisition of new projects are also part of your tasks. 
• You are the contact person for the client for all digital-comms-related topics and work on these as a mastermind together with colleagues from Strategy/Planning, Data Science, SEA/SEO, Editorial and Creation.  
• You are the central interface between clients and the above-mentioned special units, create briefings, bring the right people together, and plan costs and budgets.  
• You manage the operational processes on client projects and are the contact person for the client in all matters of project organization and management.  
• You observe the current trends on the digital market and stay up to date in order to be able to proactively propose new ideas and innovations to the customer.  

What you have to bring: 

• Both applicants with experience and graduates are welcome. Track record and interest in digital marketing sector should be visible (professional experience or internships).  
• You have a good university degree in marketing, business administration, communication sciences or a comparable field.  
• You are a generalist who enjoys bringing people and productive teams together while bridging the gap between erse stakeholders 
• You enjoy talking to customers and advising them in a lively exchange.  
• You bring knowledge in at least one of the following topics: CRM, digital strategy, social media, SEO/SEA. In addition, you have already managed consulting projects in this environment.
• You can organize yourself and others well and you work in a structured manner.  
• You enjoy working with Excel, are proficient in Office.  
• You are hands-on and solution-oriented – whether it's about improving a process or a strategy.  
• You speak and write English at a very good business level (C1-C2). Fluent German would be a plus. 

Tell us how you want to work, in one of our offices, remote, full-time or part-time, in a shared position – or any combination of these. We will do our best to make it happen!

Collections Rep – Remote

Remote-USA

West US Remote

Full time

5761

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. Our Momentum. Your Moment.

This application is the first step in seizing your moment.

Job Description

100% Remote Role with Opportunities for advancement

• 1st Party Customer Service Orientated Collections Rep Role
• Paid 4 week Instructor led virtual training
• Hourly Pay – increases with experience, minimum $15 up to $17.11 an hour plus commission/bonus pay
• Qualified Bilingual Spanish speaking reps earn an added $1 per hour

Routine Shifts after training:

For all hires, your routine work shift will adjust to MST time zone:

Mon and Thurs 8:30am to 6pm

Tues 8:30 am to 6pm

Weds 8:30am to 5pm

Fri 8 am to 1pm

Basic Function

The Collections Rep I is responsible for making outbound collection calls and handling inbound collection calls on accounts past due up to 60 days in a first party environment for PSCU Clients. This position partners directly with Client’s borrowers to review, assess and resolve delinquent credit card and consumer loan accounts.

Essential Functions & Responsibilities

• Contacts Client’s past due borrowers through outbound calling campaigns using dialing technology or manual dialing tools to effectively resolve accounts up to 60 days past due.
• Maintain accurate documentation of collection efforts and reasons for delinquency and makes acceptable arrangements to resolve past due loans.
• Follow department calling scripts and procedures created for the relevant delinquency queue and Client specific requirements. Update borrower address, phone numbers, and other contact information.
• Adhere to all federal, state, local and internal laws, regulations, and policies in connection with the first party collection of past due loans and credit cards.
• Participate in web-based and instructor led training sessions to assure that appropriate collections calling techniques are developed to respond to new and challenging calling situations.
• Perform other duties as assigned

Physical Demands

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
• Specific vision abilities required by this job include close vision
• Ability to occasionally lift/move up to 25 pounds
• Iniduals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

Position Specifications

• High school education or GED equivalent

• One year customer service experience preferred; preferably in collections. One year work experience with multitasking within multiple technologies preferred. Six months work experience with problem solving and critical thinking skills. Knowledge and working experience in a call center environment preferred.

Knowledge, Skills, & Abilities

• Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion and Trust
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
• Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
• Demonstrated excellent analytical and quantitative skills
• Ability to exercise discretion and good judgment in making decisions
• Proficiency in word processing and spreadsheet computer software applications
• Ability to maintain confidentiality of materials handled
• Ability to be flexible and work under high pressure in a complex environment

Remote Employee Requirements

We have the expectation that you will create a designated workspace in a quiet, private area, preferably with a door that can be shut, within your home to limit distractions and background noise. Similar to working in the office, we ask that you make arrangements for childcare and eldercare and properly manage arrangements for pets during your working hours.

• All WFH hires must have the following in place prior to their first day:
• Having high speed internet with high-speed Internet access of 50 MBPS Download and maintaining your connection is a condition of employment. If multiple users or devices are connected to the internet, it may affect internet speed and your connection.
• Your computer will need to be connected directly into your modem via an Ethernet cord. PSCU can supply a standard-length Ethernet cord.
• Access to a smart device (phone or tablet) with OS version 6.0 or greater or for Apple device IOS version 11.0 or greater. (device cannot be rooted or jail broken)
• Even though we are at home, we are still operating in a professional environment. You are responsible for anything heard or seen while you are remotely working
• The ability to meet performance expectations in a work from home setting

Pay Equity

PSCU is committed to pay equity and a competitive benefits package. The typical annual hiring range for this position based on relevant experience and internal equity is:

$31,200.00

to

$38,866.66

*Note: The amount shown is based on full time annual salary and would be prorated based on role.

In addition this position is eligible for an incentive plan, based on performance.

Benefits

At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.

Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just gets it when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

PSCU offers:

• Beautiful, state-of-the-art campuses
• Endless opportunities for advancement
• Competitive wages
• Generous paid time off and paid holidays

Our benefits package includes:

• Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion services
• Dental and Vision
• Basic and Optional Life Insurance
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Legal Plan
• Pet Insurance
• Adoption Assistance Plan
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Mental health and Well-being: Virtual mental health support and resources
• Tuition Reimbursement
• Wellness program
• Back-up child care program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

If this position requires you, now or in the future, to perform your function or report onsite at a PSCU location or travel on behalf of PSCU, entry procedure and Covid protocols are in place that will require your adherence as a condition of employment. PSCU manages these procedures and protocols requiring your use of third party digital applications, in compliance with federal, state, and local laws.

Please Note: For roles with certain levels of travel and/or company car usage, PSCU will require a completed Motor Vehicle Record Check, valid driver’s license, and proof of insurance at time of hire and annually.

As a matter of operational management limitations and business administrative process parameters, remote position assignments at PSCU are geographically restricted to where PSCU currently operates. As a result, we are unable to proceed with applications from those state residents. Applicants are encouraged to apply for other available opportunities for which they qualify.

Job Summary:

Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. SelectRX, a subsidiary of SelectQuote, is prioritizing important population health initiatives focused on actively managed, high-touch patient experience by improving patient engagement and health literacy, simplifying the healthcare journey and facilitating better healthcare options through value-based partnerships.

SelectRX is a high touch, technology-driven specialized medication management pharmacy.  We engage virtually with patients to ensure accurate prescription records are maintained in order to achieve improved prescription drug adherence. SelectRX does this by providing a personalized clinical approach driven by a robust technology platform to track adherence with a world-class pharmaceutical packing and distribution facility.

The Customer Care Representative (CCR) is the first line of communication for our patients, their family and caregivers, healthcare providers, and referral sources.  The CCR interacts with patients over the phone (inbound & outbound calls) to discuss/coordinate all pharmacy related items to include prescription refills, delivery status, update demographic and billing information, and address any patient questions or concerns. Typical calls that can be initiated/ received by CCR's are: welcome calls, outreach calls, program questions, prescription refills, billing inquiries, verifying insurance coverage, update demographic information, order status, delivery status, and assisting with technical account challenges. Our focus is providing excellent customer service with empathy and compassion. Each interaction with an inidual is a conversation in which the outcome should always result in 100% satisfaction every time.

Essential Functions:

• Answer incoming calls from patients, caregivers, physicians, hospitals, and referral sources/ affiliated partners and respond to questions while researching required information and using all available resources
• Assist approximately 80-100 inbound/ outbound customers, physicians, and provider calls per day in a busy call center/ pharmacy environment
• Answers patients questions/concerns regarding their medications and refer to a pharmacist where needed.
• Follow-up with customers or expediting calls to the appropriate channels
• Make outbound calls to physician offices to obtain prescription clarifications, refill authorizations, prior authorizations and medication profiles

• Properly communicate with patients, healthcare providers and payers regarding any medication requests, additional information needs or potential billing challenges
• Provide patients with order status updates (fulfillment & delivery), proof of deliveries, insurance verifications, and price quotes/ copay information
• Assist patients with order changes/ cancellations, return authorizations,  and redo/ reship requests

• Accurate data entry of all patient demographic information, insurance, and prescription refills (work with Enrollment Team on enrolling / entering new patients into  the program)
• Resolution of insurance, adjudication, billing or medication fulfillment issues
• Communicate with production team (order entry, fulfillment, and clinical) to engage compliance and address any questions or concerns as noted during patient communication
• Accept payment information and credit card payments from patients/ caregivers

• Reconcile and perform prescription transfers prior to clinical review by a Pharmacist

• Proactively investigate and resolve patient related issues to ensure maximum patient retention and high standards of customer service

• When necessary, follow-up with customers or expediting calls to appropriate channels

• Document all patient calls in chart notes for future reference and tracking

• Accepts direction from Lead CCR Supervisor, Pharmacists, and Leadership regarding various elements of the MMP Program

COMPETENCIES

• High School Diploma or GED preferred
• Service orientated
• Demonstrates appropriate written and oral communication skills
• High degree of interpersonal and organizational skills
• A professional attitude is a must
• Strong team player
• Reliable, outgoing and highly effective at relating to others
• Passion for helping others improve outcomes and quality of care
• Attention to detail and accuracy
• Ability to handle a high degree of call volume and work under pressure
• Keep track of multiple tasks
• Knowledge and understanding of pharmacy clinical software system and customer relationship management system
•   Ability to effectively interact with all levels of management, associates, clients, and customers/ caregivers
• Ability to read merchandise labels, SIG codes, and prescriptions, document information on prescriptions, third party forms, inter-office order forms, and communication forms when applicable
• Enter and retrieve data from the pharmacy operating systems and customer relationship management systems
• Understand and maintains confidentiality regarding patient medications and illnesses (HIPPA)
• Adhere to all applicable healthcare rules and regulations

Benefits:

It's an exciting time to join SelectRX, a subsidiary of SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree. SelectRX strives to be a one-stop-shop for Senior Health Information needs, including Medicare Plan Benefits, Healthcare Literacy, Value-Based primary Care, Prescription Drug Management and Patient Engagement.

Contact Center Representative (Weekday Overnight Shift)

Job Location US-Remote

ID

2022-1716

Category

International Patient

Position Type

Regular Full-Time

Company Overview

Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.

Job Overview

Shriners Children’s is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center. We are hiring a bilingual Contact Center Representative to support our International Patient Program.

Under the direction of the Corporate Manager International Patient Program (Corporate Manager), the Contact Center Representative is responsible for receiving patient referral requests, documenting patient information in EMR system and responding to general questions and inquiries from prospective domestic and international patients, their families and local providers. The Contact Center Representative will be working in a monitored remote office setting.

The weekly schedule for this position is: Monday thru Friday 11PM – 7:30AM ET

Shriners Hospitals for Children is an EOE/Drug-Free, Smoke-Free Workplace

Responsibilities

Position Responsibilities:

Communications 50%

• Handle all incoming telephone calls in a courteous and professional manner
• Communicate in a clear, cordial manner regarding potential patient referral sources via phone
• Respond efficiently and accurately answering questions and offering additional information, as requested or needed
• Gather potential patient information from referring source accurately and efficiently
• Maintain patient confidentiality in accordance with HIPAA regulation

Referral Management 50%

• Escalate calls appropriately according to urgent call procedures
• Document very detailed prospective patient information (demographic information, insurance information, etc.)
• Assign all domestic patient referrals to best-fit location, based on patient needs
• Assign all international patient referrals to International Patient Referral Specialists

Qualifications

Experience Required/Preferred:

• 2 years of medical practice environment work experience required
• 1 year of medical terminology knowledge and experience preferred
• Fully bilingual in English plus second language required
• Spanish, French or Portuguese highly preferred

Education Required/Preferred:

• High School Degree / GED required

Knowledge, Skills & Abilities

• Knowledge of multi-line phone system
• Proficient in computers and relevant software applications and practice
• Knowledge of customer service principles and practices
• Demonstrated initiative and strong organizational skills
• Exceptional interpersonal communication skills
• Ability to work independently on assigned tasks as well as to accept direction
• Handles confidential information and/or issues using discretion and judgment
• Exceptional attention to detail
• Commitment to maintaining a positive experience for the caller
• Problem Solving – Identifies and resolves problems in a timely manner
• Gathers and analyzes information skillfully
• Manages difficult or emotional caller situations
• Responds promptly to patient needs

Current full Covid vaccination status required

Omada Health is hiring a remote Member Support Agent. This is a part-time position that can be done remotely anywhere in the United States.

Omada Health - Inspiring and engaging people in lifelong health, one step at a time.

Deel is hiring a remote Customer Onboarding Manager - APAC. This is a full-time position that can be done remotely anywhere in APAC.

Deel - Payroll and Compliance for International Teams.

Our Customer Success Team is a crew of hard working, motivated, helpful all-stars that provide excellence to our customers and strive to make Bridge a more successful company.

Adoption, Growth & Advocacy is the name of the game. We own the onboarding process, propel adoption, drive value, ensure renewals and encourage referrals.

• In one word, it's all about Retention
• Partner with a large pool of customers (> 300) to understand their goals and how they measure success to drive revenue growth
• Onboard tech-touch customers and assist in adopting Bridge and related/relevant products
• Help customers grow their business through utilization of Bridge and related/relevant products
• Increase market share from existing account base and new business to business opportunities
• Project manage customer escalations
• Communicate customer needs cross-departmentally
• Own overall customer relationships, such as CSAT Surveys, NPS, Renewals, and Upsell Lead Generation

• Passionate about helping customers succeed
• Extremely strong organizational and communication skills, demonstrated follow-up and follow-through
• Capacity to set correct expectations and manage issues to completion
• Ability to prioritize tasks in a changing environment
• Strong team mentality, utilizing internal and external resources strategically and judiciously
• Experience learning and using several software platforms
• Customer-facing background within the software / SAAS industry
• Demonstrated ability to solve problems and seek solutions
• Corporate LMS experience a bonus

• You are teachable and love learning new things
• You are not afraid to lean into customer escalations and help solve issues
• You love being part of a team
• You are helpful
• You are motivated
• You provide excellence
• You are hard working
• You like to have fun

We've always believed in hiring the most awesome people and treating them right. We know that the more erse we are, the more erse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.

At Bridge we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.

We're looking to bring a new person onboard our Help & Support team. You'll become an expert in all areas of our flagship product Dradis Professional. If you know where the name Dradis comes from, this *may* just be the perfect job for you!

The bread and butter of the position involves:

• Troubleshooting technical issues in Dradis and helping our developers diagnose bugs.
• Acting as the bridge between our users and the product team. As someone on the front line, your understanding of the product and our users is incredibly valuable. You'll regularly chat with the both to make sure we're getting things right.
• Enhancing and growing our online documentation tools.

Customer success is a big part of the role. You'll work one-on-one with customers, helping them to get the most out of Dradis. You won't be shy to jump on a live screen-sharing session, or to schedule meetings to talk about unique use cases.

Other areas you'll be dealing with:

• Techie stuff: when people report bugs or are having trouble using Dradis, you'll help them troubleshoot and re-create bugs for our development team.
• Taking care of people stuff: when people just want to chat or have a social media question, you'll respond.
• Screen-share stuff: youwe don't like to keep our users waiting. If regular support channels like email or Slack don't cut it, you may jump on a quick screenshare to help.

This is a full-time position with an immediate start date to work 100% remotely. You'll be taking care of our customers and community for about 40 hours per week – Monday through Friday having a flexible schedule with reasonable overlap with normal EU business hours

You speak technology as a first language and are great at teaching yourself new software and web applications. You are not afraid of the source code, and have some rudimentary knowledge of Ruby (or some other programming language) and are not afraid to use it!

Ideally you've held a remote position before, or you've held a similar technical support role in a traditional organisation but now are looking to improve your work-life balance.

You're comfortable communicating with others verbally and in writing. You will be regularly contacting clients via email and dealing with the rest of the team to squash bugs and solve user problems. You can de-escalate a tense situation with ease and you can slip the word "cylon" somewhere in your application.

You're passionate about support. You're in it for the long haul, and you've been doing it for a while. This isn't your first rodeo, nor is it a stepping stone. We're looking for someone with experience and a serious knack for helping others.

• Work anywhere – Work from anywhere, provided you have reasonable overlap with the team (roughly within European business hours).
• Flexible vacation – Take time off when you need it, we trust you. Minimum 4 weeks per year.
• No external pressures - Our users are king and we do what's best for them. We're self-funded, and don't have any investors, so we can make the right decision for our users without worrying about artificial deadlines or financial targets.
• Autonomy – You will be given a lot of freedom to do what you think is right, without needing to explain every decision.
• Meaningful work – You will take initiative and ownership to see things through to completion. We won't micro-manage you and your work will be measured by your results.

Client Success Managers (CSM) are members of Degreed’s Client Success team responsible for furthering platform adoption and nurturing client relationships during and after the implementation. The CSM will embed themselves as the face of Degreed to coordinate a variety of interactions ranging from transactional integration add-ons to trusted advisor. This inidual will be required to quickly acclimate to the Degreed platform and understand technical components to ensure a simple experience for client contacts.  

• Understand the client’s business objectives and learning strategy
• Develop client-specific action plans to move clients further along with adoption of Degreed
• Maintain account and client progress details in our management and tracking applications to help organize portfolio
• Gain client confidence to consult on their strategy and use of Degreed; and architect solutions to add value
• Identify opportunities to expand the existing client user base
• Create and upgrade internal tools, templates and other operational tools to become a more efficient unit
• Able to distill key accomplishments, risks and status to formulate a concise client assessment for management to support decisioning
• Partner and collaborate across different departments within Degreed to quickly address client needs; namely Technical Consulting, Engagement, Content Services, Product, Engineering and Sales
• This description reflects management's assignment of essential functions; it does not prescribe or restrict other tasks as assigned and is subject to change at any time.

• Professional fluency in English, including speaking, listening, reading, and writing skills
• 5+ years of experience managing client relationships and navigating scope conversations with positive outcomes for enterprise clients
• 5+ years of experience managing multiple enterprise-level projects with high complexity; familiar with matrixed project teams
• Prior experience creating and presenting compelling action plans based on metrics, data and client history
• Advanced proficiency with Microsoft Excel and PowerPoint
• Ability to manage and interact with client stakeholders at all levels (Inidual contributors to C-Suite) and demonstrate the ability to communicate technical concepts to a non-technical audience.

• Professional fluency in English or German is a plus. 
• Broad based knowledge of enterprise Learning and Development functions
• Experience leading or implementing HR-specific programs related to performance management, skills and competency mapping, talent acquisition, career pathing or other similar talent management domains.
• Quick learner - Ability to grasp new concepts and technology quickly
• Understanding of curricula mapping and training needs analysis
• Experience in consulting and professional services and/or experience working in a learning organisation
• Experience prioritising time allocations based on anticipated value add for clients in a fast-paced and changing environment

Customer Contact Center Manager

Together we stand up for and champion everyone’s access to opportunity. We strive for better together. We advocate for everyone and not against anyone. Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with and those we acquire throughout our lives are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision to be America’s Retirement Company.

Are you ready to join a great company with a winning culture? Start your Voyage Apply Now

Please Note: Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.

The Customer Contact Center Manager manages day to day operation of the Customer Contact Center within a business unit.

Profile Description:

• Manage day to day operations of Customer Contact Center function.
• Accountable for ensuring team and department goals are met while demonstrating knowledge and skill in a Continuous Improvement environment.
• Responsible for driving employee engagement, development, and career growth.
• Responsible for hiring, development and performance management of staff. Conducts performance reviews with all staff. Makes compensation decisions.
• Accountable for ensuring team and inidual compliance with all applicable regulatory requirements, securities laws and regulations, as well as Voya compliance procedures.
• Lead strategic improvement initiatives.
• Ensures that call queues are being actively monitored and that call responsiveness metrics are met.
• Responsible for driving team and department efficiency in support of overall department budget, with overall shared accountability for department budget results.
• Engages in RCPS to improve customer service and reduce demand.
• Serves as back-up to Customer Center Director
• Other duties as assigned.

Knowledge & Experience:

• BA degree or equivalent work experience
• 5+ years professional experience
• Excellent organizational skills
• Excellent communication skills
• Proven leadership skills
• Ability to handle multiple priorities and motivate others
• Ability to persuade and negotiate

Colorado Residents Only: The salary range for Colorado residents is $54,400/yr to $74,800/yr. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to the base salary, Voya offers incentive opportunities based on each role to reward achievement of annual performance objectives. A list of additional benefits can be found on our job posting and also on our Voya career page. All benefits are subject to eligibility requirements.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time 40 hours per calendar year

⭐ Who we are

Lodgify is a fast-growing startup focused on building vacation rental software that enables property owners and managers to independently manage and market their business online. We are an international team of more than 170 people and over 40 different nationalities in the heart of Barcelona, and we've been featured twice in Wired's 100 Hottest European startups list.

At Lodgify, we're on the lookout for a Customer Support Specialist to join the Lodgify team fully remote!

As a Customer Support Specialist, it is all about helping people. You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting and guiding them on how to make most of Lodgify.

⭐ About the role

What you will be doing:

• Provide information and advice users on appropriate action to solve issues
• Respond to incoming requests for assistance via email or telephone
• Ensure nothing but excellent service and a high level of customer satisfaction
• Maintain client relationships through product support over the phone or chat
• Troubleshoot technical issues
• Report customers feedback/issues to relevant departments & Follow up

Requirements

• Outstanding verbal and written communication skills in English (any additional language is a plus)
• Easily connecting with people and understanding their issues
• Passion for creating the best customer experience ever
• Organized and able to handle multiple inquiries
• Positive attitude and sense of responsibility
• Good communication and problem-solving skills
• Familiar with cloud-based applications and internet expert
• Love taking ownership of side projects

⭐ Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. Lodgify is committed to creating a workplace where everyone is heard and feels a sense of belonging.

Benefits

• Full time position (40hs a week) completely remote.
• Performance bonus after 3 months
• Be part of an international team of over 29 different nationalities.

We are proud to have an international team that acknowledges a variety of backgrounds, perspectives, and skills. At Lodgify, we celebrate ersity and difference, and we are strongly committed to building an inclusive environment for all our employees.

All applications, including CV & cover letter, must be submitted in English. Applications in any other language will not be considered.

Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.

At Blockchain.com, we aim to put our customers at the center of everything we do. The Customer Success team is at the forefront of delivering seamless support experiences and customer enablement to our rapidly growing, global customer base. 

We’re looking for an innovative, skilled Customer Success Training Associate to support our growing Customer Success organization. In this role, you’ll help drive exceptional customer service by ensuring our team of CS agents are thoroughly educated and trained on an ongoing basis. Reporting to the Senior Manager of QA & Training, you’ll be responsible for building, improving and a formalized agent training program, creating training content and SOP documentation, delivering interactive, engaging educational sessions both within Customer Success and across cross-functional teams, and designing ongoing training and enablement programs. This role will be an excellent fit if you thrive in a fast-paced, rapidly changing environment, enjoy building concepts from scratch, have experience managing cross-functional stakeholders,  take pride in educating our agents and serving our customers, and have a working knowledge of, or interest in, crypto.

• Help define and implement a holistic training and education strategy for our Customer Success organization
• Develop, build, and maintain a top-notch training program for CS agents around Blockchain.com products, processes, and tools
• Manage end-to-end CS new hire onboarding: curriculum development, technology onboarding, delivering new hire sessions, and building examination modules for skill testing and new hire graduation 
• Design and implement ongoing enablement and training programs for tenured staff, including refreshing content, re-testing skills, and identifying innovative and unique ways to deliver new training topics
• Deliver content and training in multiple formats, such as bootcamps, remote classroom training, and 1:1 training.
• Ensure Customer Success SOPs are regularly updated and changes are trained out to the team effectively. 
• Become a Customer Success technology expert and document + train on best practices for utilizing internal and external tooling
• Work with CS leadership to identify areas for agent productivity & efficiency improvements
• Work with our QA and leadership team to build training and development plans for staff members who need additional support
• Build introductory courses to cryptocurrency and blockchain technology that can be delivered to new hires beyond the Customer Success organization
• Update Library of Training Content consisting of Manuals as well as Training videos.
• Regularly providing Process / Product / Platform updates in easily assimilated training formats.
• Develop a professional relationship with Product and Engineering Teams to gain early access to planned changes or introduction to new products.

WHAT YOU WILL NEED

• The foremost quality for this position or any position at Blockchain is integrity.
• 1+ years of experience working in a training / enablement role 
• Must be able to work under deadlines, deliver results on time, and work well in both team environments and independently
• Strong attention to detail and excellent organizational skills
• Hands-on content creation experience required; some experience with customer support/success curriculum preferred
• Ability to command a “room” virtually & deliver content in an engaging & compelling manner
• Experience and ability to quickly assess skills gaps that are impacting the business, team, and/or inidual and deliver on plan to dramatically improve results
• Thrives in working in a fast-paced, erse, and ambiguous work environment 
• Time zone flexibility. You will be responsible for training staff on multiple time zones, so working hours will need to flex at times based on training needs.
• Impeccable written and verbal English communication skills
• Knowledge of cryptocurrencies and blockchain technology a plus
• Knowledge of Zendesk and/or Intercom is a plus

• Competitive full-time salary based on experience and meaningful equity in an industry-leading company
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry.
• Unlimited vacation policy; work hard and take time when you need it.
• Crypto bonuses
• Performance-based bonuses paid in cash
• Apple equipment provided by the company
• Awesome office locations and remote working options.

APPLICATION

• Favorite GIF.
• LinkedIn profile.
• Link to Github, StackOverflow, personal website and/or blog (if applicable).

When you apply to a job on this site, the personal data contained in your application will be collected by one or more of the following subsidiaries of Blockchain Luxembourg S.A (each, a “Controller”):

• Blockchain Access UK Ltd.
• Blockchain (GB) Limited 
• Blockchain (US), Inc.
• Blockchain (LT), UAB 

You may contact our Data Protection Officer by email at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.  Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

• Create automated, multi-touch, targeted customer lifecycle communications programs to invite, inspire, and connect customers to enablement events, monthly newsletters, and thought leadership content

• Drive increases in Appcues user adoption and retention metrics as MAU and product adoption score

• Create, in partnership with the director of customer enablement and marketing team, and optimize Appcues customer communication strategy, in partnership with internal stakeholders, from awareness, onboarding, and adoption to advocacy

• Leverage personalization and the dynamic delivery of content by stage in customer journey, behavior in the product, persona, job function, and/or industry

• Create nurture programs, segmented lists, and campaign assets—including emails, in-app guides, and checklists

• Own the end-to-end process from ideation to execution, including requirements-gathering, design, build, deployment, measurement, reporting, and iteration

• Strong passion for serving and understanding customers

• Interpersonal skills to nurture customer relationships and work with cross-functional teams

• Human, down-to-earth creative marketing and communication skills

• Analytical curiosity to determine communications effectiveness and ROI of customer engagement efforts

• Strategic thinker who can see beyond the day-to-day grind to improve the customer experience

Game7 is an Autonomous Institution with a $500m treasury managed and deployed by its community. This community will shape capital allocation decisions, define GameFi standards, fund open-source software and help make the gaming industry sustainable by ensuring it’s equitable and fair.

As a Community Lead with a Gaming focus, you’ll be joining a multi-skilled and brilliant group of professionals that are on a mission to create a Sustainable Gaming Industry through the positive influence of game developers and players around the world.

You are creative and think big, you are detail-oriented and a builder, capable of executing and measuring a community strategy

You will play a key role in driving community engagement and advocacy, acting as the voice of the community internally while being a visible community leader externally.

• Develop playbooks to support global community teams that embody the different themes within the project vision.

• Foster a self-selecting community with incentives for all community members to contribute in order to rank up to higher-tier roles.

• Establish a gamer-friendly culture and environment for gamers to come and engage with each other about their fun experiences in web3 games.

• Guide the communication strategy for direct-to-player and direct-to-developer communications.

• Keep track of community sentiment across sub-communities to help guide overall community strategy and drive engagement while fostering a positive sense of belonging.

• Define a multi-year plan for strategic initiatives, including events, tournaments, conferences, AMAs, etc. with measurable results regionally and globally.

• Define and implement the team's infrastructure (processes, software, and tools) to support their activities, and build a solid foundation for the future.

• Lead, mentor, and motivate the Community team to enable personal and professional growth.

• Be the Community Expert

• Manage vendors, agencies and external contributors as needed to produce specific content, events and materials.

• Represent the voice of the community, and bring community feedback to the Core Team.

• Work closely and provide feedback to the Product team for community requirements that might lead to product development opportunities.

• Build community narratives around all strategic initiatives such as gaming/esports events, product launches and all related engagements.

• You are a leader, with 7+ years of experience aligning teams and leading global community efforts from beginning to scale.

• An outstanding communicator, and great listener, with excellent verbal, and written communication skills. You have the ability to relay priorities and information among all stakeholders.

• You have successfully built gaming communities in the past and understand how to foster a strong culture for gamers.

• You understand and express strategies, priorities, trade-offs, and tasks at the strategic level.

• You are globally prepared, have experience launching global products/programs/initiatives, and know what is needed to make them successful worldwide.

• You are entrepreneurial, have worked in fast-paced environments, with competing resources and priorities, through the full life cycle of planning, development, and launch.

• You are organized, understand that the best way to build something great is to coordinate the work of many people.

• You are team-focused, your personality invigorates the teams around you, allowing you to cultivate strong relationships with cross-functional organizations.

• You are growth-oriented, your north is to meaningfully contribute to the growth of the community.

We’d love to hear from you if you have valuable experience to bring to the role/company. If you identify with the team and mission, but not all of our requirements, then please still apply.

Nexleaf Analytics is a nonprofit technology company with a unique bottom-up approach for bringing data-driven impact to public health interventions in low- and middle-income countries. Our purpose-driven team of sales, manufacturing, public health and program experts, engineers, product managers, and data scientists designs sensor technologies and data analytics solutions to address global public health challenges. Our flagship product, ColdTrace, is a sensor and data analytics solution that provides monitoring and actionable insights to improve the efficacy, reliability, and sustainability of vaccine distribution in the hardest-to-reach places.

Who We Are Looking For

We are looking for an experienced, customer-obsessed leader to join Nexleaf’s leadership team. You will be responsible for building a sustainable business around the sale and successful adoption of ColdTrace across Africa and Asia. Doing so will require maintaining an integrated focus on our customers and end users, and designing appropriate solutions that meet their needs, from sales to delivery to customer support.

This role requires a leader who brings a commercial lens to addressing challenges in global health. You are willing to roll up your sleeves, build from scratch where needed, and can bring best practices that span the customer journey. You bring an unwavering commitment to meet Ministry of Health needs across Africa and Asia , but do not need to be a global health expert yourself. Our ideal candidate can bring in sales revenue and customers, while also delivering quality service and establishing processes to address questions, concerns, and feedback as they arise. If the idea of owning the customer journey from sales to support across Africa and Asia excites you, we’d love to talk!

This is a full time remote position based in Kenya, and will report directly to the CEO.

Responsibilities:

• Leadership
  • As part of the leadership team, inform organizational strategy and growth, hold the bar for performance utilizing a coaching mindset to uplevel everyone around you, and champion our culture of feedback, iteration, and bottom-up decision making driven by country needs
  • Set the strategy for the customer team, and build a globally distributed team to support the customer journey from sales to customer delivery, to customer support.

• Sales
  • Own the sales pipeline, forecast, and pricing strategy
  • Identify and build relationships with the most efficient and effective sales channels, including with UNICEF and UNDP
  • Build and maintain long lasting customer relationships by partnering with them to understand their needs
  • Assess current processes and tools used in ongoing sales operations, identify opportunities for improvement and implement them

• Customer Delivery & Account Management
  • Help customers extract the most value from Nexleaf’s product.
  • Deliver an excellent customer experience, from onboarding (training and device installation), to supporting product utilization and continuing education, at scale, in a variety of contexts
  • Understand and support the long-term relationships needed with Ministries of Health to ensure successful delivery of our solutions
  • Assess the health of our existing customer relationships, communicating this information internally to inform organizational strategy.

• Customer Support
  • Develop our strategy, including processes and resourcing, for providing high quality and cost effective support to customers
  • Assess and identify gaps in customer support, driving efforts to gather insights that can be used to inform future improvements
  • Ensure that technical issues are captured, aggregated, and diagnosed to drive product and process improvements
  • Design solutions that engage users to leverage our customer support

Why we’ll hire you

• You are a natural leader and mentor, committed to developing team members, influencing others, and amplifying the talent around you
• You have a track record of inspiring a culture of decision making rooted in data
• Deeply curious, bringing great listening skills and an ability to ask powerful questions to unlock insights and perspectives from others.
• You are masterful at giving and receiving feedback and building trust even in challenging situations with internal and external stakeholders.
• You are biased toward action, and possess a track record as an exceptional collaborator
• You have an ability to ruthlessly prioritize in the face of impossible choices, and you don’t hesitate to roll up your sleeves and tackle something hands-on when that’s what the situation calls for
• You have experience collaborating with the Product team to build a solution that will deliver value.

Requirements

• 7+ years managing high growth teams
• Demonstrated experience across the customer pipeline: from sales to customer delivery and customer support.
  • This includes knowledge and expertise in leveraging data to build customer strategy
• Experience hitting sales targets
• Proven success in scaling customer delivery and customer support teams, including through technology and process improvement .
• Ability to build and drive customer support metrics to maintain high quality, cost effective support strategy
• Demonstrated experience partnering with product teams to build continuous feedback loops

Benefits

• Amazing start-up culture that's purpose-driven and highly collaborative
• Fast-paced, high performing team focused on learning and getting better every day
• Paid Time Off, including a 1 week summer break and 1 week end of year-end closure
• Flexible work hours
• Medical Benefits

Title: Director, Customer Support

Location: United States

Edmentum is the leading provider of K-12 digital curriculum, assessments, and services to 43,000 schools in all 50 states and over 100 countries worldwide. We partner with educators to create instructional technology that is proven, easy-to-use, inidualized, and aligned to state standards. Built on a 60-year history of innovation and impact, we believe that when educators succeed, students thrive, everywhere learning occurs.

SUMMARY:

As the Manager of Technical Services, you will be responsible for hiring, coaching, and leading a erse team of new and established Technical Analysts and Technical Engineers in a fast-paced environment education technology environment. In this role, you will grow and develop your team to ensure they provide a best in class’ implementation experience to our customers while setting up data integrations for their school or district. Strong written and verbal communication skills are required for this role. Frequent interaction with all levels of customer and corporate leadership requires the ability to function in highly political situations. Ideal candidates will be process disciplined, highly organized, people-focused, and customer-centric. This position reports to the Director of Technical Services.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Manage the daily operations of Edmentum’s Technical Services team, who partner with customers to implement data integration tools like SIS, LTI, and SSO, including Clever, Classlink, API, Google, etc.
• Build strategic cross-functional and cross-organizational partnerships to resolve problems, improve processes and achieve Edmentum strategic goals
• Build partnerships with Sales and Customer Success to ensure customers are implementing the right solution for their Edmentum product
• Take ownership of the performance of the Technical Analysts and Technical Engineers on the team, ensuring they achieve their KPIs and provide a consistent, exceptional customer service experience
• Devise ways to optimize the performance of the team by keeping them motivated and engaged throughout the seasonality of education technology
• Coach and mentor employees through continuous 1:1 sessions; manage and lead team member growth through professional coaching, personal feedback, and quality review processes
• Handle and own escalations from the team ensuring our customers receive a world-class’ experience, not only by responding but by implementing ways to prevent it from happening in the future
• Conduct regular audits of data and customer satisfaction results to identify and respond quickly to any issues or requests
• Leverage data to advocate for the team by escalating issues to leadership, and the Product Management and Development teams
• Manage new hire on-boarding, ensuring all new employees have the essential tools and knowledge for success
• Update leadership regularly, including any significant process and system problems and milestones attained in reaching established objectives
• Control costs and conserve assets
• Maintain a spirit of camaraderie while building a positive, and fun team culture, by suggesting and engaging in team-building activities and group opportunities to give back to the community
• Travel (up to 10%)

EDUCATION and/or EXPERIENCE

• Bachelor’s degree preferred, or equivalent combination of education, training, and experience
• 3+ years of business/technical experience
• 2+ years managing a team
• Experience managing 5+ direct reports
• Proven leader with a passion for mentoring others to grow and achieve success
• Experience strategizing around a proactive way to support and delight customers along with the ability to manage large enterprise customers
• Effectively manages one’s time and resources to ensure that work is completed efficiently
• Experience training, developing, and leading a remote staff, required
• Experience with CRM (Salesforce) preferred
• Experience working in virtual education or education technology, a plus

SPECIALIZED KNOWLEDGE, SKILLS, and ABILITIES

• High level of business acumen
• Excellent verbal and written communication skills required
• Excellent Microsoft Office skills with experience creating and manipulating reports in Excel, creating PowerPoints, etc.
• Superior data monitoring, analysis, and manipulation skills
• Strong analytical skills and the ability to use data to drive recommendations
• Ability to communicate clearly and concisely, listen attentively to others, understand complex tasks and documentation, and provide clear instructions to all employees
• Ability to build trust and confidence with customers, colleagues, and leadership
• Ability to speak effectively before groups of customers, employees, and/or leaders of the organization
• Ability to set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks
• Ability to problem-solve while exercising patience and remaining poised in stressful situations
• Process optimization and process management skills. Prior experience analyzing, modifying, and measuring processes

Team-oriented and able to build and maintain strong inter-team and inter-departmental relationships

Edmentum is committed to maintaining a safe and healthy work environment for our employees, vendors, and guests. Our organization will comply with all COVID-19 vaccination requirements at a site or facility that requires all employees and contractors who will be performing services. The CDC defines fully vaccinated as being two weeks after the second dose of a two-dose COVID-19 Vaccine or two weeks after the single dose of a one-dose vaccine.

Edmentum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Iniduals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to iniduals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Edmentum’s notice regarding the collection of personal information from interested candidates is available here

Sentinel Blue is looking for an IT Support Technician to join our Operations team. This role is for an entry-level/junior IT support person or administrator with a desire to learn and build a technical skillset. Our ideal person for this role is a natural communicator, empathetic and technically-inclined. You don't need to be a technical wizard, but you do need to be patient and willing to help. This role is primarily responsible for receiving, handling and escalating IT support requests, and contributes to a broad range of systems, projects, and services. The IT Support Technician performs remote user support, answers service requests (email and phone), and performs technical work across our client base.

This is a full-time remote position. Due to the nature of our work, you must be a U.S. citizen with eligibility for a clearance. No exceptions.

A day in the IT Support Technician role:

The IT Support Technician starts the day with a standup call/check-in with the Operations team. Then they will continue any open support tickets and respond to new tickets. From there, they will work on project tasks such as automating an application installation, generating endpoint health reports, and writing documentation. The Technician will work closely with the Operations team to address problems and improve infrastructure. The Technician will also have opportunity to work with other Operations team members to learn new technologies and skills.

Responsibilities:

• Receive, triage, and analyze IT service requests, incidents, and other tasks, and work to resolve issues through remote support.
• Perform systems administration work in Office 365, Active Directory and other line of business applications.
• Communicate with clients through email, chat, and phone to keep them aware of active requests and incidents.
• Assist in the management, implementation, and maintenance of IT infrastructure (internal and client-based).
• Contribute to internal knowledge bases, client education articles, and public release articles and research papers.
• Contribute to reports, briefs, and presentations.

What We Can Offer:

Sentinel Blue is a young company with a focused mission: We're bringing enterprise-class cybersecurity to small and medium sized businesses. Frankly, we're pushing the envelope of how things are done and constantly seeking innovative ways to meet that mission. The pace is fast, and we're always learning new things. This is a great place if you want to expose yourself to new and emerging technologies, want to be challenged, and want to build your skills. Further, success in this role can quickly transition into a team leadership role. The right person will find themselves in a fun, dynamic environment, working on interesting problems and making a real difference.

You will be required to achieve a Security+ certification in the first 12 months of hire; we'll cover your certification costs and provide paid time for you to study!

Requirements:

• U.S. citizenship - by nature of our work with the defense industry, all employees must be eligible for a Secret clearance.
• Security+ (or higher) certification at hire or within 365 days of hire.
• Basic knowledge of cloud architecture, modern IT infrastructure, security best practices and networking concepts.
• General knowledge of IT systems, including virtualization, Windows 10, endpoint management, and desktop support.
• Ability to independently investigate and understand IT support requests, and follow established processes to rapidly respond.
• Strong written communication skills.

Desired Qualifications:

• Experience in a multi-client environment - experience in managed services is highly desired.
• Experience with Azure Government and Office 365 GCC High is highly desired.
• Basic understanding of security fundamentals (least privilege, RBAC, audit logging, endpoint security, change management).
• Experience in a professional customer support setting, even if non-IT.
• Knowledge and passion for cloud-first architecture, including experience building and deploying systems in Azure
• Exposure to compliance requirements for the U.S. Defense Industrial Base (i.e., CMMC, DFARS, NIST SP 800-171) or other industry compliance frameworks (ISO 27001, CIS Controls)

Benefits:

• Fully paid inidual healthcare, vision and dental insurance for the employee.
• Paid certification and training opportunities.
• Three weeks of paid vacation + 10 paid holidays.
• A supportive environment with a focus on keeping healthy work-life balance.
• Retirement benefit (401k) with company match.

About Carewell:

Carewell envisions a world where informal caregivers find the support and convenience they need, allowing them to maintain a sense of normalcy, to live happier and healthier lives, and to spend more quality time with the people they love - in comfort, with confidence.

We are bringing this world about through always-on advice, expertly-vetted products, trusted partnerships and helpful resources designed to empower families and afford everyone the opportunity to age gracefully in-place.

Our Opportunity:

Carewell is looking for Customer Care Associates to help and support family caregivers. We’re a close-knit team focused on empathy, kindness, and service. We love feedback, new ideas, and lifting each other up with frequent praise. But most of all, we love family caregivers. In this role, the bulk of your time will be spent on the phone with customers taking care of their needs and supporting them through their journey as a caregiver.

The ideal candidate is comfortable asking sensitive questions and diffusing tense situations, makes an effort to communicate from a place of empathy and kindness, and promotes happiness and positivity in every aspect of their life. You give and receive feedback often with an open mind, see problems as opportunities to learn and grow, and look for opportunities to enhance processes with the end goal of improving the customer experience. You enjoy working collaboratively with teammates, and you are resourceful while working independently. 

• Help, support and care for our customers through quality conversations and customer service experiences
• Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation
• Ensure every customer feels valued and supported
• Build customer relationships based on trust, kindness, and reliability 
• Recommend products that best serve our customers’ interests
• Practice active listening, clarify  information, and diffuse tension for upset customers
• Participate in ongoing training and learning opportunities 
• Utilize software, databases, scripts, and tools appropriately
• Adhere to all company policies and procedures 

Hours 

• Fully Remote
• Saturday-Wednesday | 2pm-11pm EST

Mandatory Training Dates:

• July 18th - August 5th | Monday-Friday 9am-6pm EST

KPIs:

• No more than an average of 25 mins per month of “unavailable time” off the phone
• Customer Satisfaction (CSAT) Average of at least 4.5
• Average Handle Time (AHT) of 6.51 minutes or less
• Quality Assurance (QA) score average equal to or greater than 80%
• Answer Rate of 85% or more

What you’ll need:

• 2+ years experience in customer care or service-related industry directly dealing with customer AND/OR degree/certification in a relevant field including Healthcare, Nursing, Gerontology, Social Work, Teaching, CNA
• Proven history of strong service attitude (volunteer experience, passion projects, etc)
• Exceptional service skills including active listening, written and verbal communication skills, and a professional phone voice 
• Proficiency with computer skills and strong typing skills
• Availability to work variable hours including nights, weekends, and holidays
• Reliable access to a private, secure, quiet workspace
• Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet
• Must be authorized to work in the United States
• Ability to complete 15 full days of training M-F 9AM-6PM EST

Compensation:

• Starting wages are between $15 - $18 per hour, based on experience and education

Being a part of the Carewell family means:

• PTO (full time employees) 
• Competitive compensation
• Health, dental, and vision insurance (full time employees)
• Employee discount
• Remote work 
• Passionate, mission-driven co-workers who are dedicated to improving caregivers’ lives
• Working for a fast-growing company with massive future potential. We’re doing great things, and the world is noticing!
• $500 sign on bonus for fluent Spanish-speaking employees
• $500 sign on bonus for applicants with active CNA license
• Bonuses are paid after 60 days of employment

Carewell's mission is centered around creating a better world for care. We believe having erse and inclusive teams is an integral part of carrying out that mission.

Our increasingly erse world is faced with complex care challenges that can best be solved through a erse and inclusive workforce, community of partners, and stakeholders.

Carewell is committed to equal opportunity, and we welcome and encourage all walks of life to come learn, grow, collaborate, and create a better world for care with us.

• Adapt quickly to changing priorities and capable of operating in an ambiguous environment.

• Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements.

• Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms.

• Past experience developing, implementing, or managing digital solutions.

• Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred

• Solid understanding of web technologies, analytics, front-end development, and best practices for UX/UI

• Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus

• Must exhibit proficiency in JavaScript development.

• Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf

• Expert knowledge of browser developer tools to test scripts & diagnose issues

• Familiarity with the page load lifecycle & techniques for performance optimization

• Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients

• Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment.

• Excellent verbal and written communication skills with exemplary presentation skills.

• Socially competent and be able to connect with a erse audience: senior leaders, middle managers, and inidual contributors, both technical and non-technical

• Compensation: $90,000 - $125,000 base and 12% bonus eligible

This role sits within the marketing team and benefits the wider platform and company. As the starting point for community management, it will eventually build into its own branch of the company. You will work internally with multiple departments and externally with a team of associate contract CMs.

Role In Detail:

As the Community Management Lead, reporting to the Head of Marketing, you will lead a team of community managers and help devise and maintain strategy and a pipeline for managing the core community network for VALTS across our partner and creator channels. You will collaborate with both marketing, product and partnerships while managing your team of CMs to develop a fully integrated community and customer service driven experiences for our users no matter what community they are in.

Leveraging your community/marketing/product management and/or analytical skills and knowledge of gaming and/or web3 users to refine the best digital user experience and continually to drive our community operations forward after the product is launched. You are expected to work on multiple projects in parallel, be a self-starter and a leader. A deep understanding of the gaming and content creator space is a must, with a willingness to learn and adapt within the web3 space.

Responsibilities:

• Help create and execute online events, promotions and activations within our creator communities
• Engage and embed with users wherever they are (platforms, channels, boards, events) advocating for them and their feedback at VALTS.
• Represent VALTS and our product as our core community pillar inidual – a face of VALTS!
• Lead community projects from beginning to end (goals, tactics, postmortem, etc.), and support/monitor community activity including contests, creator tournaments, events, discord meet-ups, etc
• Help establish and maintain our core customer service strategy and pipeline on discord and on platform – ticketing, responses, feedback.
• Help create and execute in-person promotions / activations.
• Lead our team of associate community managers and manage their workflow
• Help identify and monitor trends across our community hot spots such as Discord and Twitter.
• Weekly reporting of community feedback and user sentiment.
• Using reporting and community feedback to create and implement actionable insights.
• Help writing copy and proofreading various marketing materials and initiatives across a broad range of mediums, particularly on Twitter, Discord and Medium.
• In-person interaction with media, content creators and our users at various events when applicable.

Minimum Qualifications:

• BS degree in Marketing, Communications, Public Relations or equivalent experience
• Deep understanding of Twitch/Youtube streaming services, methodologies, and content creation.
• Deep understanding of the gaming industry by and large.
• Technical knowledge of online community platforms, systems and software
• Drive to innovate community practices across various communities and bring community management to another level.
• Proven history of maintaining and developing multiple and distinct online gaming communities.
• Experience in channel management. Our primary method of communication with users is through owned Community Platforms and Social Media (Discord, Twitter, Twitch). It’s key to understand the distinctions (efficiencies, reach, etc) between these platforms and how to support each of them.
• Experience implementing successful community campaigns with gaming audiences.
• Proven excellent written and verbal English skills.
• 4+ years of experience working in online gaming/esports/web3 communities as a manager or associate.
• Strong analytical skills with the ability to interpret feedback and predict users sentiment.
• Self-motivated, detail oriented, and strong decision-making skills.
• Excellent interpersonal skills and the ability to coordinate activities with both local and global teams.
• Ability to travel on occasion domestically and internationally to support events.

Bonus Qualifications:

• Experience with photo/video/podcasting editing a plus
• Above average knowledge of the web3 space, web3 gaming or NFTs alongside gaming knowledge is a huge plus.
• Experience creating content for a video games audience and community a plus
• Prior experience working with influencers and content creators a huge plus

Sherpany is a mission-led company dedicated to helping create a world where teams lead together and every meeting counts with its state of the art meeting management tool. Every day, we support thousands of leaders at multinational enterprises and other large organizations in preparing and conducting their most important gatherings. Our work helps teams cooperate and collaborate more effectively, inspire each other and ultimately thrive. And we want to enable more of this.

Your mission:

In your role as VP of Customer Success you take care of the Customer Success department (16 people in total; 5 direct reports) and carry the overall responsibility of onboarding, educating, supporting, growing, and retaining our customers. As part of the management, you also play a vital role in the company strategy and the overall management of the company. Here are some of the responsibilities the position withholds:

• Drive customer success outcomes by maintaining high logo retention, expanding our revenue through up-sell and drive new business growth through greater advocacy and reference-ability.
• Define and optimize customer lifecycle. You map the customer journey, identify opportunities for continuous improvement and learn from best practices in the industry.
• Scale and automate customer success activities without losing proximity to customers within the processes of Onboarding, Training, Customer Support, Expansion etc.
• Measure the effectiveness of customer success by defining operational metrics for the team and performing regular funnel reviews with them. You present a subset of metrics to the executive team, company and the board.
• Lead a world-class customer success team. For this, you recruit and onboard new team members, foster collaboration within the team and across the customer lifecycle and encourage continuous learning.
• Work closely with other departments (Product, Marketing, Finance, etc.) to ensure alignment about product roadmap, marketing activities, forecasting and many more.

Your profile:

• You have 5+ years experience in leading customer-facing organizations, ideally combined with sales experience.
• You have the ability to manage and influence through persuasion, negotiation and consensus-building.
• You have a strong empathy for customers and passion for revenue and growth.
• You bring a deep understanding of value drivers in recurring revenue business models.
• You have an analytical and process-oriented mindset and desire for continuous learning and improvement.
• You are an excellent communicator with sound presentation skills; fluent in German is a Must.

What you'll love about us:

We offer you a varied range of responsibilities and opportunities in an area that strikes a chord with the markets and becomes ever more important with increasing digitalization and the dissemination of Cloud/SaaS solutions. 

• You are part of an international company with a flat hierarchy, in which you can take lot of responsibility and your ideas are always welcome.
• In order to maintain your work-life balance we offer flexible working hours, home office and/or remote-working.
• Your personal and professional development is important to us which is why we offer financial support for further education, training etc.
• We work with modern Apple products.
• Last but not least: Our corporate culture means a lot to us, which is why we organize regular team events and cultivate a value-driven cooperation.

Our recruiting process:

1. Send your online application
2. E-meet our Talent Acquisition Specialist (1h)
3. Get to know our CEO & Chief Growth Officer (1,5h)
4. Solve a job-related task (2-3 hours on your own time)
5. Get to know the team and and the position (half-day, remote)

Looking forward to having you in our team soon!

Representative, Customer Service Operations

locations: US-Nationwide-FIELD

time type: Full time

job requisition id: 20108346

What Customer Operations Support contributes to Cardinal Health

Responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, customer service operations enhances the customer experience by leveraging inbound and outbound channels.

Remote, Full Time

Shift: Monday-Friday 10am-6:30pm EST

Qualifications

• High school diploma preferred
• Prior computer experience using Microsoft Office systems required
• Previous call center experience preferred
• Demonstrates a customer-centric advocacy mindset
• Strong communication skills, both written and verbal

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems
• Team player
• Being able to problem solve and take initiative
• Ability to work overtime when needed

Accountabilities

• Offer professional and timely service as a representative of Cardinal Health at-Home
• Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
• Provide problem resolution for order issues in a timely manner
• Demonstrate excellent communication skills
• Must be able to multitask in a fast paced environment
• Team-oriented mindset
• Demonstrate a passion for healthcare
• Strong organizational skills and attention to detail

The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado

Anticipated salary range: $15.00

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

Join our award-winning company, which offers great opportunities for personal and professional growth, as we strive to be the best on-demand dry cleaning and laundry service in the world.

Benefits:

• Competitive salary - £22,000 - £27,000
• Health and fitness subsidy
• Subsidised laundry and dry cleaning
• Opportunity for progression
• Great working environment
• Fully remote role

Requirements

We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team:

• One year's minimum previous customer care experience
• Excellent attention to detail
• Well organised and punctual
• A team player
• Honesty and professionalism in everything you do
• Working hard and additional hours and weekends when required
• Dealing with 50+ calls on a daily basis
• Troubleshooting issues that may arise
• Handling customer complaints and providing appropriate solutions
• Ability to think on your feet and use your own initiative
• Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

About ihateironing

We are an exciting, fast-growing and innovative company with big ambitions. We make busy people's lives easier by removing the hassle from dry cleaning and laundry. Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent.

There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided.

• Provide hands-on technical support in Discord, Twitter, and more.

• Look at user's code and provide feedback or help debug issues.

• Provide an exceptional customer experience.

• Build out / manage a community mod team on Discord.

• Drive community initiatives (video chats, twitter spaces, office hours).

• Understand customer needs and how to meet unique challenges and goals.

• Seek product feedback and track usage/performance, driving our product roadmap.

• Be the voice of the community.

• Work in a quickly changing environment.

• Be enthusiastic and passionate

• Computer science degree or professional software engineering experience.

• Strong leadership roles in organizing communities.

• Ability to understand and troubleshoot complex technical issues.

• Ability to context switch and manage multiple conversations.

• Strong communication skills with internal and external stakeholders.

• Creative thinking for deepening community interest.

• Excellent people skills

• Interest in technology, blockchain, crypto.

• Experience with blockchain a large plus

Community Management Lead at Valts

About the Company

Founded and funded in 2021, Valts is building the future of fan engagement for content creators and gaming influencers. The Valts platform gamifies the collecting of unique limited-edition virtual collectibles embedded with opportunities for fans to engage online and in the real world.

About the Job

This role sits within the marketing team and benefits the wider platform and company. As the starting point for community management, it will eventually build into its own branch of the company. You will work internally with multiple departments and externally with a team of associate contract CMs.

Role In Detail:

As the Community Management Lead, reporting to the Head of Marketing, you will lead a team of community managers and help devise and maintain strategy and a pipeline for managing the core community network for VALTS across our partner and creator channels. You will collaborate with both marketing, product and

Leveraging your community/marketing/product management and/or analytical skills and knowledge of gaming and/or web3 users to refine the best digital user experience and continually to drive our community operations forward after the product is launched. You are expected to work on multiple projects in parallel, be a self-starter and a leader. A deep understanding of the gaming and content creator space is a must, with a willingness to learn and adapt within the web3 space.

Responsibilities:

● Help create and execute online events, promotions and activations within our creator communities

Minimum Qualifications:

● BS degree in Marketing, Communications, Public Relations or equivalent experience

Bonus Qualifications:

Skills

Leadership, Community Management, Growth, Design

Compensation

Varies

Vision

Prenda is on a mission to empower learners. We help people run microschools, where small groups of kids meet, often in a home, and own their education. The model is helping light a fire for kids and we want to empower many more. Imagine a world where kids grow up as empowered learners - they choose to learn, develop their gifts, and apply their passion and grit to solve the world’s big problems!

We are looking for an inidual to support students in the implementation of the Prenda learning as an Academic Success Coordinator in the state of New Hampshire. Our company is obsessed with the mission of empowering learners, we live our core values and we embrace servant leadership.

Responsibilities

Qualifications

Duties

1. Monitoring max caseload of 400 general education students including max of 40

Who you are

1. Learner, someone who lives the Prenda Core Values

Benefits

• Pay $25/hour
• Health insurance
• Home office set up stipend
• Entirely remote team
• Empowered, humble, passionate, and exciting culture

Prenda is an Equal Opportunity Employer and prohibits discrimination and

Title: Technical Support Agent (Remote)

Location: Remote Wisconsin United States of America

Job Description:

You are:

An inidual that likes challenges-No day is the same! You are a loyal inidual who is an independent thinker, self-starter who can provide premier technical support by communicating through the use of phone, e-mail, and/or web chat. You are passionate about providing top-notch technical support to clients including, but not limited to, the United States Postal Service and other government accounts for Pitney Bowes mailing and shipping systems, including our flagship product.

This position is remote and can be based anywhere in the continental US. However, preference will be given to candidates located in Wisconsin.

You will:

• Respond to Tier 2 Technical Support telephone calls, emails, and chats from clients
• Resolve problems efficiently and effectively, and process revenue related transactions
• Demonstrate extensive knowledge of networking and troubleshooting as well as the ability to talk to IT professionals, USPS/Government, and escalated clients
• Ensure necessary information is documented in cases, perform preliminary problem troubleshooting and document steps taken for resolution or escalate to next level of support
• Meet Quality Asurance Metrics, including but not limited to: security verifications, friendliness/professionalism, revenue generated from cross-sell opportunities, personal development, NSAT’s (client surveys)
• Punctuality and dependable attendance is critical to success

Your background:

• The ability to work an 8 hour shift between the hours of 7am 7pm Mon-Fri Central Time
• Minimum of one year of Customer / Client Service experience
• Demonstrated ability to: problem solve, de-escalate and resolve client issues, multi-task, be courteous, patient and analytical in order to handle client concerns
• Proven skills in: oral/written communication; work organization; Microsoft Office Applications, Internet, Chat, and Email; working with and troubleshooting various hardware and software
• Technical aptitude to remote resolve technical issues that could include, internet, Wi-Fi, and proxies
• Home office/desk with reliable internet service sufficient to meet the needs of the position. Proven success working from home is preferred, but not required. All computer equipment and peripherals will be provided.

Preferred

• Previous call center experience
• Previous Technical Support experience

Have you always wanted to unite your passion for learning with your skills as a Customer Success Coordinator? Do you want to work with an incredible team that is making an impact on learning around the world? If you answered yes, we can't wait to meet you!

We're looking for a Customer Success Coordinator (remote position) to join Edpuzzle, a leading edtech company trusted by over 80% of schools in the USA and millions of teachers and students across the globe, with offices in San Francisco and Barcelona.

The goal of the Customer Success Coordinator is to focus on school projects assigned, develop training and support materials, and coordinate and lead training for staff including teachers, tech coaches, and curriculum coordinators throughout targeted schools, as well as be the Edpuzzle representative in both online and face-to-face events.

If you’re looking for a meaningful role, reporting to our International Strategy Manager EMEA, you’ll feel right at home with us. In joining us, you’ll have a front-row seat at one of the fastest-growing companies in educational technology with a social impact. In the process, you’ll be challenged daily, learn constantly, see the impact of your opinions and work, and grow as a Customer Success Coordinator.

• Onboard and train our customers, and provide a pedagogical sense for how to use Edpuzzle.
• Deliver trainings to help teachers have the best possible experience using Edpuzzle.
• Develop online learning opportunities and professional development activities for staff across schools and groups of schools.
• Provide direct instruction of standards-based lessons to specialists and educators, and facilitate the implementation of school-wide technology projects.
• Prepare lesson plans, training materials, and tutorials for schools supported programs.
• Serve as a model by demonstrating lessons in the library resource center or classroom, when appropriate.
• Participate in online and offline events representing Edpuzzle across the region.

• Contact the people responsible for Edpuzzle in schools to ensure its use and implementation are correct.
• Coordinate with account executives and Edpuzzle team members to deliver excellent training sessions with IT coaches, curriculum leaders, or school administrators within the assigned schools and groups of schools.
• Develop, coordinate, and customize training materials for each assigned school.
• Coordinate and lead remote training sessions with teachers, tech coaches, coordinators, and curriculum coordinators.
• Attend and speak at conferences.
• Follow the Edpuzzle Trainer Guide to deliver excellent trainings, and carry out follow-ups with the schools to ensure Edpuzzle’s quality standards.
• Maintain strong pipeline management and log activities, as well as track the success of training sessions in coordination with Edpuzzle team members.

Requirements

• Minimum of 3 years of successful classroom teaching experience.
• Experience in training other colleagues in the use of edtech tools.
• Google Trainer or Innovator / Microsoft Expert or Apple Distinguished Educator.
• Experience using Edpuzzle.
• Minimum 3 years of successful experience presenting in conferences and leading school professional development sessions, as well as experience creating video tutorials and engaging content for teachers.

• Excellent communication skills: email, phone and face-to-face conversations.
• Flexible & able to adapt to new strategies.
• Clear passion for training other educators.
• Self-motivated: You have the ability to stay on-task while working alone.
• Strategic thinker: You’re unafraid to use data to problem-solve, inform decisions and persuade.
• Team-player: You look for ways to learn from and help your teammates.
• Unintimidated by new technology and quick to pick up new skills.
• You’re comfortable working with English materials.
• Proficient/bilingual level of English and French.

• Other languages are a plus.

Benefits

• Competitive salary and a substantial yearly salary review.
• A fun, friendly team of highly motivated people with different skill sets and backgrounds.
• Macbook Pro and double monitor setup.
• Team activities during working hours.
• Flexible working hours and Friday reduced working time.
• 24 vacation days, plus the 24th and 31st December.
•  

Edpuzzle is an equal opportunity employer, and we highly value ersity at our company. If you'd like to be considered for this position, please apply below. We look forward to meeting you!

Honest Networks is hiring a technical support specialist to join our growing Customer Support team. This team member will have a passion for helping our internet subscribers receive a fast, stable and secure internet connection and troubleshoot LAN issues with a friendly and professional demeanor.

Primary Responsibilities

• Handling incoming customer communications via phone, text, web chat, and email. Everything from answering questions from prospective customers who are interested in our service to billing to more advanced technical troubleshooting
• Setting up and troubleshooting a variety of WAN/LAN/Cloud network technologies and infrastructure devices (i.e. routers, switches, firewalls, VPNs, access points/extenders, etc.)
• Remote troubleshooting and resolution of support tickets
• Leveraging enterprise IT & networking programs: e.g. Slack, GSuite, Atlassian, LibreNMS, Salesforce FSL/Service Cloud
• Creating and maintaining internal documentation for training and reference
• Working closely with Honest engineers, field technicians, and customer support personnel
• Working shifts that may include evenings or weekends

Personal attributes

• Friendly and enthusiastic
• Excellent communication skills
• Self-motivated and driven
• Ability to stay calm and clear-headed when dealing with angry customers and time-sensitive troubleshooting
• Technically savvy and comfortable dealing with a variety of residential and small business customer network set-ups

About Honest Networks, Inc.

Honest Networks believes high quality and affordable internet service is a great enabler for our communities, providing the fundamental infrastructure to learn, create and enjoy. We are a fast-growing, venture-backed, internet provider headquartered in downtown Manhattan. We are focused on providing the gigabit internet service at affordable, transparent prices, with exceptional customer service. We do this by employing employees with high integrity, a strong work ethic and a passion for learning. If working in a fast-paced, results-oriented and mission driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net

Requirements

• Outstanding customer service: friendly demeanor, sincere empathy for customer issues & frustrations, highly responsive to support tickets/issues
• Comfortable working in multiple communication channels simultaneously: email, text, phone calls, live chat
• 1+ years in technical support, help desk or other IT-related, customer-facing role
• Comfortable working in a command line interface (CLI)
• Ability to work outside of normal business hours
• Comfortable working remotely through on-site technicians to resolve customer issues
• Strong preference for experience as an installation technician or other field experience
• Bonus: CompTIA Network+ or equivalent certification

One more thing

In your cover letter, please answer the following question: According to honest.net, what is the monthly price for Home Gigabit service?

Benefits

• Competitive salary with an estimated range of $20-25/hr based on capabilities and track record
• Stock options
• Flexible schedule
• Paid time-off
• Medical and dental benefits
• Collaborative environment

Metal Pay is looking to hire a Client Services Representative to join their team. This is a full-time position

About Us

QikServe is the enterprise platform for guest self-service in hospitality. Our digital ordering and payments solutions are powering some of the biggest players in the hospitality industry.  From one of the world’s largest coffee chains and travel concessions operators to household names in the world of fast casual, theme and amusement, we’re giving guests the convenience to order and pay for their food whenever and however they want.  Learn more at www.qikserve.com 

The Position

We believe in our company, our solution, our team and ourselves and we welcome talented iniduals to come and be part of it.   We have an opportunity for a positive, customer focused technical support person to support our growing customer base.  Our Customer Success team provides excellent service to all our customers, across 27 different countries worldwide and growing.   This is a great opportunity for a technical minded inidual, with an eye for detail and a desire to learn.  Working hours are Monday to Friday with rotational shifts for out of hours.

Key Responsibilities:

• Provide 1^st level support to customers and partners
• Keeping customers and partners updated throughout the process
• Resolving, triaging or escalating support tickets that come to our Service Desk
• Investigating, reproducing and diagnosing issues
• Ensuring customer satisfaction (and SLAs) through end-to-end management of each support request
• Identifying trends for potential problems and/or service improvements and communicating them via the appropriate channels.

Required Skills & Experience

• You will have experience of providing technical support or have a technical background either through education, work experience or a strong personal interest
• You will have excellent communication skills and the willingness to learn and develop your knowledge
• You are curious and have the ability to work across internal teams as well as with our customers to analyse issues
• You’ll have experience in using common support desk software tools (ideally Jira Service Desk)
• A proven track record in delivering high quality customer service
• Strong attention to detail and ability to simplify complexity
• Strong team player who cares about providing outstanding service
• Self-motivated and willing to take on new challenges

Nice to have

• Hospitality Point-of-Sale or Payment systems
• Experience in the Hospitality sector
• Additional language skills

Location: Remote working from anywhere in the UK. (Please note, you must have the right to work in the UK)

If you want to be part of a company on a path to being the global leader in self-service technology,  you want to join  us at QikServe.

We look forward to hearing from you. 

We're looking for a new Bilingual Customer Onboarding Specialist to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment.

You will be a part of our Customer Onboarding team, reporting to the Team Lead, and responsible for onboarding, training, and proactively driving value to ensure a successful client experience.

If you are a coachable, curious, and passionate inidual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

Who We Are

✨What You'll Do

1. You will become an Intiveo product expert that works with our French & English clients to deliver an exceptional onboarding experience
2. You will delight and assist the client in realizing the full value of Intiveo as a means of achieving success in their business goals
3. You will engage all new customers to drive user adoption and satisfaction, ensuring high customer retention
4. You will inspire clients to think strategically about how our platform can support their business needs
5. You will educate and support customers on best practices, and the use and benefit of our products and services
6. You will proactively reach out at key points in the customer's journey to ensure they are reaching key milestones
7. You will track accounts to identify churn risk and work proactively to eliminate that risk
8. You will collaborate with sales, support, and other key departments to assist new clients through their onboarding journey

✨Who You Are

• You have proven success in partnering with clients, preferably in a SaaS environment, while building strong relationships
• You have a minimum of 2+ years of project or client account management experience, preferably in a Customer Success role
• You are an empathetic communicator who is passionate about supporting clients
• You have excellent time management, organizational, and problem-solving skills
• You have the ability to advocate for ideas and concepts
• You have high attention to detail
• You are an excellent bilingual written and verbal communicator - with a professional and engaging presence, presentation and public speaking skills
• You have a strong aptitude for technology and ability/desire to learn new software

At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our ersity!

We encourage applicants from non-traditional backgrounds. If you feel like you don't check all the boxes but have the potential to learn what you don't know and grow with the team, please apply.

Location: International, Anywhere; 100% Remote

Nathan James is looking for a Customer Happiness Agent to join our team and embrace our mission of providing best-in-class service by helping us curate support experiences that our customers find rare and refreshing.

People-first company, design-first home.

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first-time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn’t dreadful.

Because we are a people-first company, we understood the importance of being fully distributed from the beginning. We strive to reduce friction at work while preserving the human experience. Taking this approach helps our teammates avoid compromising who they are or their values in pursuit of a career.

About the Role:

As a Customer Happiness Agent, your day-to-day centers around what matters most to Nathan James as a company: people. More specifically for this role, our customers. You’ll directly impact our customers and their experience with our company in a variety of ways. You’ll support customers as they embark on exciting milestone journeys in their lives, such as furnishing their new apartment or their first home. You’ll fuel improvements to our products by collecting and recording valuable insights from your interactions into a database that the rest of the company uses to keep a pulse on what’s going well and what needs attention. And as a member of our Customer Happiness Team, you’ll have the opportunity to help shape the frameworks and guidelines we use to deliver best-in-class service.

You’ll communicate using phone, live chat, SMS, and email with customers who purchase Nathan James products directly from our website or through retail partners like Amazon and Wayfair. You’ll help them by answering product questions, assisting them with assembling their furniture, and resolving any issues they may run into after purchasing our products. In addition to supporting our end customers directly, you’ll also work with retail partners to solve customer issues and answer questions. As an advocate and the voice for our customers, you’ll take raw customer feedback and distill it into meaningful, actionable insights.

During training, we expect you to be proactive in your process and learn quickly. Once fully up-to-speed, our Customer Happiness Agents write an average of 30 emails per day, answer an average of 15 phone calls per day, and handle an average of 10 live chats per day. We’ll provide all the support and guidance needed to help set you up for success. We are mindful not to impose strict policies or redundant procedures that create friction for our customers. Instead, we make it as easy as possible for you to give our customers an effortless and extraordinary experience. We even surprise customers who contact us with issues with a box of premium chocolate after seeing their problem through to resolution.

About Us:

We appreciate that time is our most valuable resource. That’s why with everything we work toward, we try to solve for happiness. However, happiness means a lot of different things to different people. For this reason, we don’t define happiness for our team. Instead, we provide the tools and support so anyone can unlock it for themselves. Some of the ways we do that is removing processes and ideologies that get in the way of doing our best work, we design benefits that support a healthy relationship with our work, and we engage with our operating values to guide us in our work. We use these frameworks and more to build a happy and resilient organization.

We also understand working for Nathan James isn’t the only function of our lives, and we don’t expect that! We’ve found that a team member who will be happy and fulfilled as a remote team member at Nathan James is someone who values their personal life and identity outside of work. That’s why we don’t create mandatory team hangouts or events. Instead of forcing engagement, we solve for improving collaboration.

We collaborate best when we listen and learn from each other. We become stronger when we advocate new perspectives and viewpoints. We focus on what we’re solving for and what’s true, so we don’t create barriers or false expectations that distract us from our mission. We also don’t set unreasonable working hours, deadlines, or goals. We create with calm, “slow is smooth and smooth is fast”.

Check our Glassdoor reviews to hear what the team has to say about working at Nathan James.

About You:

We’re looking for a natural communicator who finds pleasure in using those skills to help others. You’re fluent in English and pride yourself on your ability to communicate clearly and straightforwardly, in both verbal and written forms.

You know that part of excellent communication is adept listening. You’re someone who tends to listen more than you speak, and you listen with the intent to understand, not reply. You have a knack for getting to the root of a customer’s request or issue; you ask meaningful questions to understand the motivations driving a customer’s actions.

You are passionate about the impact customer service has on a company and get excited about how you can contribute to larger company goals through your day-to-day interactions with customers. You love helping people and being an internal advocate for the customer. You use empathy and self-awareness to help you intuitively and proactively solve potential customer troubles. You’re a critical thinker and a problem solver, going out of your way to help people. You take pride in your resourcefulness and ability to find solutions even when there is no clear path.

You’re proficient in multitasking and have experience navigating multiple software applications and technologies simultaneously. You have experience walking customers through troubleshooting steps and can turn customer pain points into insightful and actionable feedback. You’re someone who thrives working autonomously and doesn’t need much (if any) oversight to get things done. You welcome an environment where you can do great work independently. You have integrity and a strong belief in values-based decisions, always striving to do the right thing for customers.

This role isn’t a springboard into another area at Nathan James. You want to be a part of our support team for a while, and you’re excited to contribute to making Nathan James the best-in-class customer happiness brand while continuing to sharpen your skills in a customer-facing position.

For this role, we’re looking for:

• A minimum of one year working in a customer service role in e-commerce or for a company with a physical product
• A minimum of one year of experience communicating with customers through phone and live chat channels

This role requires that you are able to work an 8-hour Eastern Time Zone shift from Tuesday to Saturday or Sunday to Thursday (one weekend day each week). We are looking for someone who is able to work an 11am – 7pm ET shift or later.

You do not need to be within the Eastern Time Zone; however, you must have enough overlap to enable you to work the required hours without impinging on your personal/family life. You must also be flexible and open to shift adjustments as business needs change. This role requires the willingness and ability to work some holidays. Our salaries are competitive for similar roles based in the country you will be working from.

This is a remote role, since we are a remote company. With the freedom and flexibility of a remote role comes the luxury to work in whichever manner helps you perform your best! You’re free to work anywhere that you have a quiet place and a reliable connection to answer customer phone calls. However, this ideal is best coupled with an inidual who has a keen ability to self-regulate and self-manage.

Our team works from home offices, co-working spaces, and coffee shops. You’ll find us in places that foster effective writing, self-discipline, and comfort with open communication.

If everything you’ve read so far is exciting you in a very natural and not forced way, then you are the type of person to be a key contributor to innovation and scaling a business like Nathan James!

Benefits & Perks:

Our benefits aim to support a life well-lived, both at and away from work.

With these benefits, we want and expect you to take vacations, spend time with your family, be conscious of your wellness, invest in broadening your education, and strengthen your personal happiness.

How to Apply:

Please submit an application here that speaks directly to this position. There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us will be given full attention and are highly appreciated.

We expect to take two weeks to review all applications. If you don’t hear from us by then, we have decided to move forward with other candidates.

If we chose to move forward to the next steps in the interview process, you’ll hear from us and advance to a work sample review. You’ll get a chance to see the types of challenges you would be solving in this role. Then on to an interview.  Our interviews are all remote by video chat, with your future colleagues, on your schedule.

We aim to make an offer and have this person start by September.

We appreciate your consideration in having Nathan James be part of your career. Our open conversation starts with this post. We look forward to hearing from you.

Check us out on LinkedIn here!

Donut is hiring a remote Customer Success Associate. This is a full-time position that can be done remotely anywhere in the United States.

Donut - Stay connected with your team, no matter where you are.

THIS POSITION IS PERMANENTLY REMOTE

Base Wealth (https://basewealthmanagement.com/) is seeking an experienced Client Service Associate who is detail-orientated to join our firm and help service our client base worldwide. As a Client Service Associate, you will work closely with a team of experienced financial advisor professionals to help clients reach their financial goals.

The Client Service Associate will be responsible for providing administrative and operational support to a small team of financial advisors. The ideal candidate might be someone who has worked in the financial advisory industry as a client service associate helping clients with their day-to-day needs. At Base Wealth Management, you can grow in an environment of mutual respect and learn new skills, help people, and make a significant contribution to the team without the typical pressure from sales or prospecting activities.

The Client Service Associate will assist the team in many areas of our financial planning practices, including preparing new account and service paperwork, managing multiple cloud-based computer systems in a detailed and paperwork (but paperless) environment, facilitating and resolving client service requests, and completing other administrative tasks as assigned. Attention to detail is particularly important in this role.

Salary & Benefits:

• Salary of $65k to $75k a year based on experience
• Participation in a comp/incentive plan after 1 year with the firm
• A healthcare stipend if needed
• Generous PTO
• Work from home – computer equipment supplied by Base Wealth

Responsibilities

• Assist financial advisors with daily activities, including preparing and tracking paperwork.

• Interact with clients over the phone and by email

• Prepare and review new account paperwork

• Facilitate and resolve client service issues

• Apply a working knowledge of operations/client-service processes

• Work independently (remote), effectively, efficiently, and with minimal supervision

• Handle confidential and/or sensitive information responsibly

• Perform other duties as assigned

Required Experience / Skills

• Must be detail-oriented, organized, and able to work independently and efficiently

• Must be committed to providing excellent customer service

• Must have a high degree of comfort managing multiple tasks simultaneously

• Must have strong character and a positive attitude

• Must be proficient in Microsoft Office, Google Docs & Sheets

• Must have experience working with CRMs (preferably RedTail but not necessary)

Preferred Experience

• Bachelor's degree in finance, business, or financial services (or equivalent experience)
• Working for a financial advisory firm in a client service capacity

Qualified candidates will start the process by having a 15-30-minute phone interview conducted by our consultant (who is the hiring manager for this position). If there is ground to move forward, you will be required to fill out a Career History Form and if you are selected to advance in the process, you will meet with the firm. Qualified candidates may be asked to take a Caliper and/or other assessments.

Base Wealth Management is committed to helping its clients achieve their financial goals and providing growth opportunities to its employees. Base Wealth Management has a culture of teamwork and offers this position as a remote working role. The position requires a strong internet connection.

We are an Equal Opportunity Employer.

Title: Specialist-APC Support

Location: United States

As the Specialist-APC Support, you will be primarily responsible for supporting the ILEC & CLEC Commercial & Consumer Sales teams, Alternative Channels with accurate order placement and processing, as well as regular customer maintenance, within the various billing and provisioning systems including Siebel, COBRA, Martens, Metasolv, Web Ordering systems, CLEC Directory systems, and Porting Systems. In addition, this position will support outgoing calling activity to verify order information, care for follow-up calls, and care for all outbound call activity that is required for accurate submission of orders. This team will place orders and care for all follow-up tasks required in the order process.

As the Specialist-APC Support, you are also responsible for working with Order Capture & Validation, Accounts Payable, Carrier Services, and other back-office provisioning teams to ensure that customer orders and requests are completed timely and accurately.Tasks this team will care for may come from both internal and external customers. Utilizing standard practices and procedures, this position will be able to perform each assigned function consistently regardless of which order type or geographical territory they are supporting.This position will be responsible for taking orders from Commercial & Consumer Sales Advisors, as well as the Alternative Channels Department (such as Accellar,Web Orders, White Fence and D2D) as well as completing order placement in multiple systems, including but not limited to: Siebel, SABRE, DESI, Martens, SSO, INAT, Reservation Management system, POET, BMS, RNW, COBRA, MetaSolv, LEX and other front-end systems that must be completed prior to service being installed at the customer premise. Furthermore, this team will make outgoing contact with customers who place orders from our TDS Home Page that require customer contact for completion.

This position has scheduled shifts of Monday-Friday, 7:00 AM – 4:00 PM CST, 8:00 AM – 5:00 PM CST, 10:00 AM – 7:00 PM CST, 11:00 AM – 8:00 PM CST, or Tuesday-Saturday, 8:00 AM – 5:00 PM CST.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Responsibilities

• Process Orders submitted by the Consumer & Commercial Sales & Alternative Channels teams. Orders also include ILEC Residential Porting In, CLEC and ILEC Directory, and CLEC Residential order entry into Metasolv. Work auditing reports to ensure customer account and order accuracy. Applications utilized include but are not limited to Siebel, Aspect, Right Now Web, SABRE, , INAT, SSO, Martens, MetaSolv, COBRA, Excel, RMS, , LEX, Adobe Standard 8 and Axiom.
• Make outgoing calls as necessary for order placement or to communicate proactively with customers. Provide support to Alternative Channels team by providing outbound customer contact, as needed.
• Keep up to date on all systems, procedures, products and services involved in the customer contact, sale and order placement of consumer accounts. Including but not limited to the knowledge of ALL past and current promotions and 911 applications. Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers’ needs.
• Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers’ needs.
• Participate on special projects as assigned by MSCO CCO Leadership.

Qualifications

Required Qualifications

• Associates degree (or higher) -OR- 2+ years professional work experience -OR- current military service or prior military service with honorable discharge.
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
• 3+ years customer service
• 3+ years data entry experience

Other Qualifications

• Working with Consumer products & services.
• Excellent interpersonal communication skills (i.e., verbal, written, listening)
• High level of accuracy and attention to detail.
• Ability to establish and maintain excellent working relationships with peers within MSCO and TSD
• Time management skills
• Ability to adapt to rapid changes
• Proactive problem-solving skills (i.e. customer complaints, order issues)
• Manages multiple tasks & prioritizes well
• Working knowledge of Contact Center Applications used in Sales and Service Order placement Cobra, Metasolv, Siebel, SABRE, Desi, Inat. Lex, BMS, RNW
• Working knowledge of Microsoft Suite of products
• Ability to type 45 words per minute
• Experience in working in Team Environment

Leadfeeder is a remote first, fast growing international SaaS scale-up. We are on a mission to bring web intelligence into business. Simply put, Leadfeeder helps companies know more about their website visitors, which enables them to convert promising visitors into sales leads.

We’re excited to share that Leadfeeder has merged with Echobot, a leading provider of European Sales Intelligence. As a result, we now have 250+ team members based across 30+ countries and six offices across the US and Europe. Together, our companies are striving to be the leading sales intelligence and go-to-market platform in our core European and North American markets.

Are you a self-starter looking to learn and grow as part of a world-class team? We are hiring many key people around the world to strengthen our rapid growth. Join our journey!

We are now looking for a Customer Success Engineer to join our Customer Success and Support team. You will bridge the gap between our technical team and our customer facing teams. This position would suit someone with a technical background/knowledge, but who enjoys being customer facing and collaborating with teams. The successful person will be required to work the Eastern or Central time zones of the US.

Requirements

To apply for this position you’ll need to be proficient in each of the competencies listed below:

• Expertise with Google Tag Manager
• Experience in handling compliance relating issues from customers.
• Experience with similar Integrations to ours - for example: CRMs (Pipedrive, Salesforce, Hubspot), Analytics and reporting tools (Google Analytics, Google Data Studio etc).
• Understanding of how websites function - and how tools such as ours collect data from websites.
• Experience with Content management systems and consent management systems
• Ability to maintain and improve our help center / internal company knowledge base
• Comfortable with client interactions via video call, phone or email.

Responsibilities

• Creating a weekly summary of tech questions in the Ask Tech Team (ATT) channel sent to the business team.
• Constantly updating or creating our Help Center Articles (average of 7 per month).
• Creating and rolling out hands-on training (1 per month) for the Customer success & support department in order to improve their knowledge and decrease the number of contacts in the ATT channel.
• Regular client calls per week plus follow ups
• Huddles with developers to discuss the product, client issues and ATT questions
• Bi-weekly meetings to onboard clients
• Delivering training on new products for all the customer facing roles.
• Helping hand for the PMs
• Creating guru cards in order to establish processes for the whole CS department.

Benefits

• Vacation: Open Policy – Vacation days upon approval
• Medical + Vision + Dental: Company will pay 100% premium for you on company selected plans
• Retirement Plan: Access to a 401(k) plan
• Parental Leave: 12 weeks paid leave after 12 months of employment
• Basic Life and Accidental Death and Dismemberment (AD&D) Insurance
• Short Term Disability Insurance
• 12 Paid Holidays
• The chance to work with a very knowledgeable, high-achieving, and fun team
• An international, erse, fast-paced, and results-oriented work environment
• The opportunity to work remotely, with a flexible work schedule
• A competitive salary
• Bi-annual company retreats in sunny locations (currently remote, but we’ll resume as soon as traveling restrictions allow it)

If this role excites you and sounds like a great fit, please apply below!

Customer Support Specialist – Tier 2

Remote

Full Time

Customer Experience

Mid Level

Formstack improves people’s lives with practical solutions to their everyday work.

We are looking for a Customer Support Specialist – Tier 2 to help us accomplish this mission.

Formstack is a remote-first company with team members who live and work across the U.S., Canada, and the globe. We offer more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and erse team that values relationships as much as results. Come build what matters with Formstack.

Allison Zimmerman, Manager, Customer Support at Formstack, is looking to hire someone who will complement and strengthen the team.

Who You Are:

• You are able to explain and help others understand the problem and solution.
• You’re an exceptional communicator who can gracefully break down, solve, and explain even the most complex problems.
• You are always curious to learn more – you might not know all of the answers, but you’re eager to find them.
• You are well-versed in software, not fearful of new technology, and a hard worker who gets things done.
• You have the ability to switch gears quickly, and adjust your priorities and focus appropriately.

What You’ll Do:

The Customer Support Specialist – Tier 2 will be among the first line of communication for our current, future, and even previous customers, and will serve as the bridge to take our customers’ product usage and engagement to the next level. You’ll be working in multiple Support channels to ensure the best customer experience. In between tickets, you may also be asked to provide assistance to our internal customers via the internal-support Slack channel or Zoom, follow-up on cases, create/update collateral for new product releases, and deliver on quarterly key results. As a team, we actively communicate customer needs within the organization to reduce friction points for customers. As a Support Specialist, you will learn and develop skills to collaborate cross-functionally in the interest of customer advocacy and proactive support. You will be essential in helping our company keep customer needs front and center.

How You’ll Succeed:

• Learn the ins and outs of Formstack’s solution suite and Advanced Integration platforms.
• Be the primary point-person for incoming support requests via email, chat, and/or scheduled phone support.
• Work in a fast-paced environment and be able to meet or exceed our set Customer Inbound quotas.
• Create written and/or video documentation and keep these up-to-date.
• Think of new and creative ways to solve customer issues.
• Participate in product development by sharing customer feedback and your unique perspective as a Formstack expert.
• Work closely with our Sales Teams to answer questions, provide feedback, and assist in finding use-case solutions.
• Handle escalated support tickets

What We’re Looking For:

• Must have the knowledge or experience in one or both of the following:
  • Salesforce (required)
  • Tech Setup (API, SSO, JSON, SMTP)
• At least 1 year of Customer Support/Service background
• Typing skill, 50wpm minimum
• Proactive
• Resourceful
• Able to work successfully with minimal oversight
• Ability to tackle complex issues
• Able to think outside the box and look for alternative solutions
• Good time-management skills
• Willing to learn
• Handles change well
• Flexible, able to work weekends, holidays, late shift
• Open to working multiple support channels, separately or simultaneously (email, phone, chat) — experience in any of these channels is a plus!

Bonus Points:

• Knowledge/experience in the following:
  • Zendesk
  • JIRA
  • CSS
  • HTML
  • Webhooks
  • Basic knowledge of programming languages
    • PHP, Java, Javascript a plus
• Experience building out/maintaining a knowledge base
• Technical writing skills
• SaaS experience

Salary Range:

$50,000 – $55,000 per year (USD)

***This is a remote position***

What Formstack Offers for Full Time Employees in the US and Canada(exclude Quebec):

• Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
• Monthly Health & Wellness and Technology stipends
• Half-day Fridays
• Unlimited PTO for all employees.
• 401k & Roth w/ safe harbor match (the US and Canada)
• The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
• Company-paid conferences and extended learning opportunities
• Yearly company and team gatherings

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Formstack is proud and dedicated to providing Equal Employment Opportunities.

Formstack maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, citizenship status, disability, sexual orientation, gender identity, genetic information, union affiliation, veteran status or any other characteristic protected by law. This means we do not discriminate in any aspect of employment based on any of these characteristics. This policy applies to all applicants and employees through all phases of employment, including but not limited to hiring, promotion, treatment during employment, demotion, and termination.

Salary ranges are determined by industry research and trends. Inidual salaries are based on skills, experience, and geographical location. Compensation is reviewed on a regular basis and adjustments are made accordingly.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

ARE YOU READY TO TAKE YOUR CAREER TO NEW HEIGHTS? ARE YOU SEEKING A NEW CHALLENGE IN A DYNAMIC SECTOR?  

This is a very exciting and highly innovative time here at Outside. 

OUR TRUE NORTH:

Outside Interactive, Inc., the premier hub for active lifestyle enthusiasts, offers best-in-class content and experiences to more than 70 million of the world's most passionate outdoor, wellness, and endurance enthusiasts every month. We inspire a broad and erse audience to do the activities they love with greater enjoyment, inspiration, and knowledge and are dedicated to making real change in the outdoor and fitness industries

The ideal candidate is eager to learn about the ever-changing media marketing space. You can meet challenges with enthusiasm and are adept at keeping senior management informed. Your interests are marketing and advertising and you are passionate about an active and healthy lifestyle. This is a team environment. We're looking for a manager who is equally good at stepping up and offering solutions as they are hanging back and taking direction.… and knowing when the time is right for both.

- Holistically project manage all custom content deliverables and ensure timely delivery

- Drive production schedules and approval processes, asset collection, internal team alignment and trafficking and development and deployment of custom content, including social and email

- Oversee the management of sponsored social post execution across Facebook, Twitter, and Instagram channels.  Includes creation, posting, optimizing, routing and measurement.

-  Oversee the build, test and deployment of custom native emails that may include shoppable links

- Be the go-to and daily point of contact for our clients, ensuring alignment on goals, deliverables, timelines and KPIs

-  Work in collaboration with pre-sales, sales and digital media planning teams to move sold advertising deals into post-sales execution.

-  Ensure the Client Success team is delivering on all contracted scopes of work across all platforms, including digital, social, podcast, print and events 

 - Gather and measure analytics, track pacing, reporting to clients and final recapping that include insights and key learnings

- Define and activate optimization tactics that ensure top performance of native content

-  3-4-years experience in marketing and/or digital media planning or account management

-  Capacity to balance, prioritize and deliver accurate results under tight deadlines

-      Strong client relations and communications skills

-  Deep understanding of Google docs as well as analytics tools (Google Analytics, Salesforce, Smartsheets, Facebook Insights and Hubspot)

- Must be eager to learn and accept new challenges, working both independently and as a member of a team

-  Excellent written and verbal communication

-  Bachelor's degree in marketing, advertising, or related field

Entirely remote jobs that could be performed in Colorado: Employees can expect to be paid a salary of  between $50,000 to $65,000.  Additional compensation may include a bonus or commission . Additional benefits include health care, vision, dental, retirement, Flexible Time Away,  sick leave, and more.  This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors

Title: Customer Success Associate

Term: Full-time

Location: Remote, within the U.S.

Overview:

Solstice is an award-winning clean energy company working to put affordable renewables in the hands of every household, including low-income populations and communities of color. Climate change is a top concern for many Americans, and Solstice is poised to experience fast growth as demand for climate solutions surges from governments, businesses, and nonprofits.

Position overview:

Solstice has been growing quickly, and we’re looking to bring on a Customer Success Associate. Customers are the most important stakeholder at Solstice, and we strive to ensure every customer has a great experience with community solar. You’ll wear a few different customer support hats: helping customers navigate our digital platform, responding to customer inquiries in a timely manner, and onboarding new customers to Solstice. The right candidate is process driven, a problem solver, loves helping and talking to people, and is passionate about environmental justice and climate change mitigation.

Responsibilities:

• Be the first point of contact with customers, understanding their concerns and resolving them in a professional and timely manner
• Leverage both phone and email to clearly communicate Solstice’s value proposition to customers
• Assist with execution of customer communication, onboarding, and education initiatives
• Document all activities in our CRM (Freshdesk) and in the Solstice platform
• Help build scalable customer service processes and implement efficiencies across all stages of the customer journey
• Collaborate with team members within and across departments to improve customer management processes and enhance the customer experience
• Fully understand the solar industry, community solar market, the Solstice customer profile and value proposition

Requirements

• A minimum of six (6) months of customer-facing experience
• Patience with customer questions and the ability to articulate value proposition to external stakeholders with passion and energy
• Love for helping and bringing joy to others
• Full of positive attitude – you see challenges as learning opportunities
• Proactive -- you identify problems and design solutions without being asked
• Excellent communication, interpersonal, and organizational skills
• Process-oriented with great attention to detail
• Enthusiastic, team-oriented, and hungry to be part of a team that motivates and inspires you
• Passionate about renewables, cleantech, environmental justice, and/or sustainability
• Experience in CRM or Customer Support softwares a plus

Benefits

As a Customer Success Associate, you will gain:

• A deep understanding of the solar and renewable energy space, particularly the rapidly growing community solar industry
• Experience at a fast-growing tech startup/social enterprise that’s creating a more just and equitable energy industry
• Opportunity to identify and manage customer support and customer management projects
• Knowledge that you’re working every day to improve the livelihoods of families looking to join the clean energy revolution
• Inclusion in a mission-driven, fun, and collaborative company culture

• Company equity to share in the upside of Solstice’s growth
• Competitive salary, dental coverage, and inclusive healthcare, including expense reimbursement for out-of-state reproductive care
• 401k with matching
• Professional development annual stipend
• Gender-neutral paid parental leave policy
• Five weeks of PTO a year, including when we close the office for ~1.5 weeks in late December each year
• Flexible personal time to allow employees to run errands and go to doctor’s appointments without taking PTO
• Ability to work remotely from within the United States
• A team of passionate, collaborative, dedicated, and empathetic employees

About Solstice

Climate change mitigation requires massive clean energy expansion, yet 77 percent of American households cannot install rooftop solar power due to rented housing, the structure of their rooftop, the upfront cost, or access to financing. Solstice connects households and community organizations to “community solar”—shared solar farms that are installed in a centralized location where local residents can enroll in a portion for free, without any home installations, and enjoy guaranteed savings on their monthly utility bill.

One of the only companies in the solar industry co-founded and led by women of color, Solstice has generated demand for nearly 139MW of clean energy across 43 community renewable projects in multiple states, with the total clean energy capacity from enrolled households, small businesses, and nonprofits representing the environmental equivalent of not burning 62 million pounds of coal. In addition, Solstice’s software manages the end-to-end customer experience for the life of the 20-year renewable energy project on behalf of developers and financiers, from customer enrollment to billing/crediting to ongoing customer engagement.

Solstice was founded to advance equity and inclusion in America. We are committed to living those values, not just in the work we do to promote environmental and energy justice, but in how we grow as an organization. We seek to always expand leadership opportunities for marginalized communities in the global transition to clean energy.

Solstice is an equal opportunity employer. We hire, train, compensate, and promote without regard to race, religion, gender identity or expression, sexual orientation, disability, age, national origin, genetics, veteran status, or any of the other characteristics that give each of us a unique perspective and capacities.

We’re a team of mission-driven, passionate, and dedicated iniduals. We’ve fostered an inclusive and fun culture through monthly outings, solar farm field trips, and all-team strategy retreats throughout the year. To ensure the health and safety of our teammates, all employees are required to be vaccinated against COVID-19 in order to attend in-person events. Apply today and get to know us!

Customer Support Manager

at Typeform

Remote – United States

Hi! Before ing into the job details, let’s give you some context on who we are and what to expect when joining the team.

Typeform has seen significant change since it was founded 10 years ago. We’re expanding from a small Barcelona-based business to a truly international and remote company. Our vision is a world of more personal business relationships. We believe we can create that world by living our mission: To bring people closer with better conversations.

To do so, we look for people who are curious, ready to own their objectives, and passionate about taking organizations to their next chapter. But we are aware it’s not for everyone, our environment is perfect for those willing to become a change agent and roll up their sleeves to build our rocket ship.

About the team

Reporting into the Head of Customer Support, you will be part of our global team based across the States and Europe. You’ll be directly managing a distributed team of 10 people working closely with the product, growth, and support managements teams. You’ll be part of a dynamic and versatile product makes a fast-paced and ever-exciting environment that’s balanced with down-to-earth and authentic team energy.

About the Role

We are on the search for people who love helping others use our Typeform product in the best way possible. Someone who is empathetic and wants to work collaboratively as part of a team to create a remarkable customer experience as our product and processes evolve. Someone who doesn’t have all the answers yet, but really wants to learn.

If this sounds like you, please read on.

Things you will do:

• Monitor & manage team performance, productivity, and service levels on an ongoing basis
• Work closely with Support Management, Services, and Talent team to ensure staffing aligns to forecasted volume
• Contribute to quality review sessions with team members. Review and improve existing policies to scale up on existing quality standards
• Be a conduit of effective communication and bridge timezone gaps (support coverage, async communication)
• Encourage and ensure best practices for customer support interactions by delivering a consistent ticket handling process
• Meet regularly and conduct regular feedback and coaching sessions
• Serve as an “outlet valve” for support tickets; willing and able to manage escalations and to jump in and handle tickets along with your team when required
• Assist in building internal knowledge base + documenting processes for billing/technical/product questions/troubleshooting
• Drive a culture of efficiency by working with Services to ensure processes are clear and we’re maximizing our tools & technology
• Be the voice of the customer in the Support team working closely with other Customer Engagement teams, Product, and Marketing to implement insights and product improvements
• Deep understanding of team strategy and strives for ways to achieve goals and priorities by level of impact while maintaining an employee-centric culture and leading with values
• Plan initiatives to empower the team to transition into more of a proactive solution function
• Build and drive activities and mentorship that up-skill the team and performance
• Set clear performance objectives and visibility to inidual and team performance helping them develop their skills and achieve their goals.

What you already bring to the table:

• 3+ years of experience building support teams at scale to drive overall success and engagement
• Experience working in fast-growth SaaS companies
• Experience with team management in remote and asynchronous environments
• Leadership skills, knows how to give hard feedback keeping people in mind. Working with them on improving and bringing them to the next level, giving hard feedback.
• Comfortable working and leading global teams at the same time as building them up being a key hiring stakeholder
• Solid knowledge and managing based on operational KPI’s, resolution, C-sat, NPS, attrition,… to improve team performance
• Coaching and having hard employee conversations
• Experience defining and implementing quality monitoring metrics
• Performance-based metrics, actively participate in monthly MBRs
• Team meetings, evaluate the performance of the entire team
• Creating a fun environment and engaging the team on a regular basis
• A commitment to improve your customer service skills on an ongoing basis

Extra awesome:

• Experience with Zendesk
• Experience building up a support team from scratch
• Worked on an early-stage product
• Experience working in a Typeform specialty team

To fulfill our vision (Bring people in) and mission (To bring people closer with better conversations), our 500 remote Typeformers from 55 different countries come together to live up and deliver on that promise.

* Typeform drives hundreds of millions of interactions per year, powering conversational, human-led experiences all over the world. We are proud to be an equal opportunity employer. We celebrate ersity and do not tolerate discrimination and harassment of any kind, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We believe that by celebrating our differences, we can win together.

Title: Hospital Billing Collector – Remote

Location: Dallas TX US

Job Category: Customer Service and Claims

$750 Sign On Bonus For External Candidates

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Roles and responsibilities can often be expanded to accommodate changing patient or organizational needs and conditions as well as to tap into skills and talents of employees. Accordingly, employees may be asked to perform duties that are outside the specific functions that are listed.

Primary Responsibilities:

• Responsible for managing Third – Party AR by analyzing denied and unresponded claims
• Outbound calls to insurance carriers to appeal and check claims status
• Post explanation of benefits
• Coordinate with insurance carriers to reconcile / resolve any issues
• Familiar with explanation of benefits
• Maintain Compliance and HIPAA standards at all times
• Meet or exceed daily production standards by maintaining work list according to metrics
• Meet or exceed daily quality standards
• Perform other duties and functions as assigned
• Process insurance / patient refunds and adjustments
• Evaluate and respond to all emails request for any deposit issues in order to resolve in a timely matter

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of experience in Medical Billing
• 1+ years of customer service experience analyzing and solving customer problems; OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
• Experience with Microsoft Office applications (Word, Excel & Outlook) – ability to create, edit, save and send documents, spreadsheet and correspondence
• Ability to work an 8-hour shift Monday-Friday from 8:00am to 5:00pm

Preferred Qualifications:

• Experience with Healthcare/Medical/Pharmacy terminology

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to navigate on internet for researching purposes
• Demonstrated problem solving, organization and interpersonal skills
• Ability to work independently and as part of a team
• Excellent communication skills, both verbal and written

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $16.00 – $26.88. The salary range for Connecticut / Nevada residents is $16.83 – $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

Deliver empathetic, engaging, and effective support to help patients overcome barriers to treatment adherence.

Are you interested in…?

• Creating better outcomes for patients, and the rest of the healthcare ecosystem?
• Helping patients start, stay on, and achieve optimal experience and outcomes with treatment?
• Working for a profitable and growing (~100 people today) patient-focused health technology company?
• Working from home anywhere in the US?
• Having opportunities to grow professionally in multiple directions?
• Being engaged and challenged by smart, driven colleagues to constantly expand your learning and growth?

Human Care Systems is the Treatment Adherence company…

• Helping patients start and stay on treatment with rules-driven smart interactions via phone, email, SMS, mobile, web and printed materials
• Delivering value to all key market participants through optimal use of treatment – patients, HCPs, payers, and biopharmaceutical companies. Our clients are the biopharmaceutical companies who need to ensure their medicines are taken as prescribed
• Designing our organization as a system and ‘designing-in’ the right roles, technologies, data flows, processes, decisions, and improvement mechanisms

The core of the role is…

• Provide patient and caregiver support, via remote channels (phone, video, click-to-chat) to help overcome barriers to treatment adherence
• Build trust-based patient relationships based on empathy and a commitment to help the patient maximize his/her outcome from treatment
• Working with approved talking points, engage each patient to overcome his/her barriers to adherence: knowledge, injection concerns, side effects, cost, motivation, HCP communication, etc.
• Utilize motivational interviewing and cognitive behavioral therapy techniques to support each patient to overcome his/her adherence barriers
• Develop and support each patient to achieve his/her personal action plan to overcome the specific barriers getting in the way of treatment initiation and adherence
• Document each patient interaction via relevant software programs
• Participate in regular quality monitoring process where calls and electronic records are reviewed to ensure each patient received the highest quality support possible.

Qualifications…

• Background in customer/patient service
• 2 Years of professional experience
• High School Diploma or GED
• Proficient in use of CRM technology
• Must have a quiet and separate room that can be used as home office to ensure patient privacy
• Excellent communication, time management, and organizational skills
• Ability to work a flexible schedule
• Bilingual (Spanish/English)

Preferred qualifications:

• Experience working in healthcare
• Experience in customer service
• Bilingual - Spanish/English
• AA, BA

Some key details…

• Competitive compensation at $17-$21/hour based on experience
• Full family benefits (health, dental, etc.) for full-time employees
• Paid vacation/time off policy
• Other benefits: Mobility within the company in many directions; Growth opportunities; Access to senior leadership; Colleagues who are incredibly motivated by our work and helping patients; Opportunity to be at the forefront of technology-led patient support and outcomes

You will like it here and succeed at HCS if you are….

• At your best when engaged, supported, and challenged by curious, driven colleagues
• Non-defensive and enjoy iterating and getting designs better and better
• Self-driven, flexible, and effective at working autonomously
• A ‘doer’ who is both smart and humble, proactive and reflective, curious and focused, leader and supporter

Our culture is…

• Patient focused and performance driven – we always deliver for patients and clients
• Mutually supportive and focused on iteration and learning
• High on autonomy – we treat all HCS people as responsible adults able to control their schedules and deliver for work, life, and family
• Driven by a team of ‘T people’ (deep expertise and wide knowledge base) who are curious and inclined to focus, go deep, and learn fast
• Organically derived – we are who we are

Our hiring process…

• We will review all applicants
• Where there seems like a potentially good fit, we will reach out to schedule video chats and interactive exercises

Job Type: Full-time

Pay: $17.00 - $21.00 per hour based on experience

Digital Scientists is looking for a Customer Success Manager to provide ongoing support to our clients and build relationships with them. Work with our talented software development and digital product design teams. The candidate should be able to contribute to recurring revenue by delivering on support and managed services as well as generate new opportunities with existing clients.

We are a software services agency that works with established household names, new tech startups, and mid-market movers across an array of verticals including Healthcare, Logistics, Manufacturing, and Marketing Technology to name a few. We build and design a wide variety of customized full-stack software applications that span from cutting-edge AI and Machine Learning models to complex engineering systems to new ground-breaking mobile apps.

This role will support customers as they transition from active project clients to production operations, manage technical support and enhancement backlogs, be proactive with product analytics that will help optimize the customers services and work with development teams to provide 24/7 support for our customers. Become a consistent face for the relationships that often last beyond any one project.

This is a WORK FROM HOME role within the United States, with occasional meetings in our Alpharetta, GA office. We're a creative, fun-loving, hard-working team of Product Managers, Designers and Developers. If you thrive on the energy of a startup environment, and want to work in a consultative role with some of the biggest client names, you’ll love Digital Scientists.

• Coordinate software support and enhancements for our customers in alignment with Digital Scientists’ guidelines, customer expectations, and each Support Level Agreement (SLA)
• Proactively seek knowledge of the customers’ industry, their pain points, and required needs and business strategy
• Become the customers champion, review the customer complaints and concerns, seek to improve the customer experience, and communicate their needs internally to Digital Scientists
• Create and present deliverables to customer executives defining value add of services; such as impact assessments, market research updates, user interviews, and enhancement roadmaps
• Create and maintain the product knowledge base
• Develop process / approach and oversee task alignment while managing releases
• Collaborate closely with internal UX/UI Designers, Software Developers, and Digital Product Managers to ensure quality enhancement deliverables
• Provide helpful feedback to team, ensuring internal team’s alignment with SLA requirements, timelines and budget
• Ensure Customers’ satisfaction with features and digital products
• Provide guidance to Support Developers, DevOps, and Quality Assurance team members that are both local and offshore
• Implement a standard process to ensure bugs are fixed according to the SLA. Proactively catch mistakes or bugs across increasing scope of software features
• Define and measure success criteria and metrics of digital products post- implementation
• Create solutions and participate in continually improving customer success methods
• Report to the VP, Product Management

Requirements

• Bachelor’s degree and 5+ years experience leading multiple customers and end-to-end customer success management
• Strong presentation skills with ability to articulate value, empathy and compassion.
• Skilled in product task management tools, preferably JIRA, Confluence, plus analytical tools, roadmap tools, and Google Drive suite of tools
• Able to lead up to 10 customers concurrently

Bonus Points

• Self-initiative and ability to adapt to shifting priorities
• Agile processes and methodology
• Customer centric with ability to overcome barriers and conflict, while encouraging collaboration in order to prevent rework
• Consistently achieve successful outcomes
• Passion for working with latest tools and technologies
• Experience working at an agency or consulting firm

Benefits

* Open and collaborative work environment

* Work with the latest and greatest open-source tools

* Opportunities for professional development

* Generous group health plan (Company paid Employee coverage)

* Generous Paid Time Off

* 401K savings plan (with employer matching)

Digital Scientists explores, designs and builds customized digital products for organizations that need a fast-paced and ongoing innovation capability. We help our clients explore complex problems quickly and effectively. We facilitate product discovery workshops, perform research and analysis, and design and build digital solutions

Swytch is changing the way we move. We fundamentally believe that transport shouldn't cost the Earth - so we've made it our mission to make electric transport accessible to everybody.

Since launching in 2017 we have reached over 40,000 customers, across 50 countries who have collectively ridden over 10 million miles! Since then, we have raised over $5M to scale our operations and supercharge our product development.

The IT Team

The business is growing at a rapid rate, so is the Internal IT team. The team is currently led by the Head of IT supported by an managed IT support company based in London, providing technical support to in-house, home working and staff across the pond.

The Role

This opportunity is for an IT Support Technician to join a newly formed IT department. Working as part of Internal IT, you will be responsible for providing support for IT services ensuring they met relevant service level objectives and targets through the adoption of standard processes.

You will be reporting directly to the Head of IT and helping grow the department in supporting the growing business.

Responsibilities include, but not limited to:

• Provide 1st & 2nd Line remote technical support to internal staff base (55+ employees)
• Understand, log, troubleshoot, diagnose and resolve technical support and service requests from staff ensuring their support demands are met to a high standard.
• Onboarding new users to the business in configuring new laptops\desktops and software.

• Repairing/upgrading hardware software
• Maintaining inventory of hardware and software
• Complete standard scheduled / maintenance tasks when required
• Assist with hardware and software procurement
• Understanding the business needs and recommending solutions to optimise workflows using IT systems.

• Consider and recommend system changes to improve efficiency, reliability, performance, security, and staff experience
• Document, implement and review processes and procedures to support IT services where required

Requirements

You will have:

• Background in an IT support role
• Experience in a mixed environment (Windows and Mac), mainly Windows 10/11.
• Proficient with Microsoft O365 environment. This includes managing Emails, Teams, SharePoint, OneDrive etc.
• Experience managing SaaS products i.e. Anti-Virus, Asset management etc.
• Good understanding of Azure AD, DNS
• Have used and managed Ubiquiti products
• Understand basic networking and network troubleshooting
• Excellent communications skills, both written and verbal
• A passion for IT and all things technical
• Self-motivated to deliver the required results
• Ability to work flexibly

Nice to have:

• Exposure in using Google applications (Gmail, google drive)
• Experience in migrating from a Google environment to a Microsoft
• Experience of working in a start-up environment
• A professional IT qualification

Benefits

• Competitive salary between £25,000 and £35,000 per annum
• Flexible, remote working; come sit in our office in East London and enjoy a daily free lunch, or work from the comfort of your own home, anywhere in the UK.
• Open and transparent company culture giving every employee direct access to our founders and our quarterly business reviews.
• Unlimited annual leave.
• An annual program of wellbeing activities including a subsidised annual membership to a meditation app and EAP service.
• Your very own Swytch kit!
• Electric Penny Farthing Lessons.

Our team comes from a variety of backgrounds and we embrace our differences. We aim to be erse in our people, our thinking and our innovation. We strive to create an inclusive culture, building a company and products that are making a better world for everyone. If you want to be part of the electric transport revolution, apply now.

Title: Licensed Insurance Customer Service Representative

Location: United States

• US-Remote
• Full-Time
• Minimum Salary: USD $43,800.00/Yr.
• Maximum Salary: USD $54,600.00/Yr.

Description

The Licensed Insurance Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a ision of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

Paid Training: Mandatory attendance is critical to your success and as such is required for the duration of training and performance will be continually assessed throughout. The paid training is Monday – Friday between the hours of 7:00 am -7:30pm EST (40 hours per week) for 12 weeks.

After training and onboarding is completed, go-forward shifts will be between the hours of 1:30pm-10pm EST. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week. Shifts may be subject to change in the future based on business needs to a shift of 11:30am – 8pm EST.

Once training is complete for the Customer Service Rep (CSR) role within the Customer Response Center (CRC), you will be aligned to our Expanded Call Group, which are can include some complex calls. As time progresses and you gain experience, you will be expected to move into more complex call groups. As you progress through the different call groups, you will be eligible for promotional increases.

Responsibilities:

• Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.
• Builds rapport with each customer.
• Listens to customers’ requests and inquiries.
• Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
• Escalates to appropriate team if necessary.
• Processes policyholder transactions accurately and within Customer Response Center established time standards.
• Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
• Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
• Understands aspects of billing systems as it pertains to policy coverage.
• Identifies and communicates transactions and impact to policy premium.
• Evaluates and makes decisions regarding exceptions to payment plan and fees.
• Makes alternate payment arrangements with customers and interacts with billing system to reflect arrangements.
• Places policy in follow-up and ensures adherence to arrangements specified.
• Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
• Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient.
• Develops and maintains product, procedural and technical systems knowledge. Completes licensing and continuing education requirements.
• Actively participates and leads LMS initiatives within the scope of the role.
• Looks for opportunities to improve processes within team or department through root cause problem solving.
• Provides leadership, coaching and technical/procedural knowledge to service representatives relating to personal lines auto policies.
• Participate in training of new service representatives through job shadowing, work review, and coaching and feedback.
• Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and the internet.
• Supports and participates in office or department programs and contests.
• Performs additional duties as assigned.

Qualifications

• Minimum of 3 years of insurance experience.
• Personal Lines producer insurance licenses required.
• Associates degree preferred.
• Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required.

Your mission

Your mission as Director of Customer Success will be to ensure all customers love Recruitee. You’ll lead customer success & support teams and work closely with senior leadership to translate customer feedback and behaviour into commercial opportunities. Reporting directly to the CEO, you’ll get the chance to contribute to Recruitee’s overall strategy by challenging the fundamentals of the business, e.g., product features, upsell paths, and pricing approach.

About the team

The customer success team consists of 19+ people across our offices in New York, Amsterdam, and remote throughout Germany. Its mission is to help our customers grow their teams and companies. The key to unlocking this is building a trusting relationship with our customers and a collaborative culture within their companies. Your direct reports will be the Customer Success Team Leads and the Head of Customer Support, who leads a team of 20+ support specialists.

Your 12-month journey

In the first three months, you’ll focus on learning about Recruitee, understanding the product, the target markets (Benelux, DACH, US-CA), the HR tech landscape, and customers, besides learning about our systems and processes. You will also get to know the team and start building relationships.

After six months, you will be fully immersed in the role and have developed a vision for the next few years regarding where Recruitee wants and should progress. You will have also run successful campaigns around upsells to higher plans. Furthermore, you will look into how we could initiate cross-selling with the other companies from the group.

After 12 months, you’ve mastered your Director of Customer Success role and had a massive impact on the team and company.

What you'll do

• Retention & churning reduction – keeping retention high and churn low. Translate customer observation on why they churn into action points.

• Adoption – ensuring our customers get the best value out of the tool. Driving adoption and providing our customers are aware of all the different features.

• Advocacy – deploying initiatives (campaigns, discounts) to enable our customers to refer other companies to recruitee.

• Gatekeeper/voice of the customer internally – convey customers’ feedback to the internal organisation constructively and positively.

• < dir="auto"> Help Recruitee move upmarket – building a strategy to move from small customers to Mid Market.

• Spot opportunities in untapped markets – BNL, DACH & US are our focus markets, but perhaps there’s an untapped potential in other regions. Scout those untapped potentials to create more winning markets.

• Customers success transformation – developing customer success as an organisation within the context of moving upmarket.

What you’ll bring to the team

• 10+ years of work experience in customer success.

• Commercially savvy – you wouldn’t shy away from running an upsell campaign.

• Product geek – we’re a product-led company; the product is the foundation of who we are.

• Natural connector – good interpersonal communication skills, essential to connect with the other department heads and build relationships.

• Data-driven – you understand how to calculate key metrics and translate data into actions.

• Ability to challenge the status quo and spot opportunities.

• Operational expertise – understanding the difference in dynamics within the business operations.

Why Recruitee 💙

• A chance to be part of and to shape one of the hottest, most ambitious scale-ups in Europe.

• € 1,500 annual training budget.

• 25 paid holiday days.

• Pension scheme & fitness subscription.

• Annual bonus based on company performance.

• Apple MacBook alongside a Home Office budget.

• Work from anywhere for 4 weeks/year.

• Annual travel budget to visit the team in Poland.

• An inclusive and international work environment with a lot of fun thrown in!

• Impactful role at one of the fastest-growing companies in Europe.

• We’ll save you the startup pitch of Friday beers, and ping-pong. Visit our Instagram to check us out: https://www.instagram.com/recruitee

About Recruitee

Recruitee develops innovative SaaS Recruitment Software to help companies hire better, and we are on a mission to make great hiring accessible to all. 🤲 We’re headquartered in Amsterdam with offices in Poznan, Wroclaw, and New York! Our international team just crossed 200 happy employees of 25 nationalities. We are proud of our humble beginnings that have now transformed into rocketing growth with over 4,000 much-loved customers worldwide, and we are not stopping here.

Have we caught your attention? ⚡️

If you’d like to be part of this amazing journey, please apply now or reach out via email [email protected] or LinkedIn for more information. We look forward to meeting you soon!

Recruitee is an Equal Opportunity Employer. We celebrate ersity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neuroersity, or status as an inidual with a disability.

Prior to or upon employment, it may be required to provide a certificate of conduct or similar document for this role. Recruitee has partnered with Validata for this.