Customer Success Manager

at Bodhala

New York, NY (Remote will work)

At Bodhala, a part of the Onit family of companies, you'll find a fast-paced, casual environment with great benefits, perks and the chance to advance your career through daily interaction with legal, technology and business leaders. Bodhala employees work hard and play hard.

Bodhala empowers businesses to analyze, manage and control outside legal counsel costs with a state-of-the-art online platform and professional services. We are data-driven and constantly improving on our SaaS technology offerings and knowledge of the legal space. If you'd like to work in a fast-paced, entrepreneurial environment and are interested in building something meaningful, Bodhala is the place for you.

The Bodhala Customer Success (CS) team is expanding. Bodhala is looking for a Customer Success Manager (CSM) to join our fast-growing team and delight our growing roster of clients. The person coming into this role will be responsible for managing client relationships and supporting the business through client engagement, client management, and lifting up key data insights to deliver value and delight clients. Experience with data and confidence with data analysis and explaining what action can be taken based on data-backed insights will be a key driver for success in this role.

Reporting to the SVP and Head of Customer Success and working closely with the rest of the CS team, the CSM will play a critical role in supporting the delivery of value that ensures renewals, upsells, and critical engagement with our clients. This is an exciting opportunity to be part of building something from the ground up and put your own mark on the company. We work closely with Legal Operations professionals at many Fortune 500 companies and capital-investing funds; accordingly, if you have Legal Operations and/or data and analysis experience with law firm financials, you may be perfect for this role.

• Take ownership of new and existing client relationships as the account manager for multiple clients, with goals that include: ensuring renewals and maintaining existing ARR, developing champions, obtaining feedback and delivering it to our product and technical teams, promoting usage and engagement with the Bodhala platform, and identifying and helping close upsell opportunities
• Take responsibility for developing, streamlining and documenting the team's process for onboarding new clients and managing current clients, with the target of improving the efficiency of this process.
• Review client data on the Bodhala platform and prepare reports and insights to deliver value to clients
• Learn and maintain in-depth knowledge of the Bodhala platform, industry trends, and competition
• Initiate client conversations, obtain feedback and set the stage to close upsells at client accounts
• Develop templates for insights reporting and training materials for clients
• Maintain files on client usage and set-up, track, and update client status reports

• Minimum of 2 years of experience in customer success, account management, consulting, software as a service (SaaS) or related software product experience in a client-facing role (or, relevant Legal Operations professional experience that is comparable)
• Legal operations, corporate legal or legal industry experience is highly valued
• Experience working with data and understanding of data analytics and data-backed insights as a client solution
• Comfort with technical data issues and terminology and ability to understand software product development workflows and platforms - technology solutions or software experience preferred.
• Experience with customer service, customer success and/or project management/operations teams
• Strong analytical skills, ability to independently conduct and compile research
• Advanced computer skills, including Microsoft Office and Excel
• Highly organized, details oriented, highly accurate and able to manage multiple priorities, thorough in all tasks
• Communication skills: outstanding written and verbal skills, able to explain complex data in a simple and easily understandable way. Comfort in interacting with and presenting to senior leaders in the organization

Customer Support – Tickets, Outbound Calls – Body-Scanning Technology

• REMOTE
• JOIN THE MODS NEW MODS
• CONTRACTOR

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!

Do you have a Customer Support background?

Do you enjoy work-from-home and flexible schedules?

ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.

Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.

This project will be customer support – tickets and assisting with outbound calls, in the event that troubleshooting needs to be completed in real-time.

Project Hours (all times Pacific):

3 am – 7 pm, Monday-Friday

Hourly Rate:

To be discussed in the interview phase

Commitment:

15-20 hours per week

90 days, as needed

Especially seeking availability:

3 am – 1 pm

Orientation Data:

ASAP, around 10 hours over the course of one week.

What We Are Looking For:

• A good working knowledge of windows based file systems, and navigating the Windows OS
• Must be transparent and forthright
• A positive approach to resolving customer issues
• Excellent problem-solving and critical thinking skills
• Must have a quiet working space where phone support can be provided
• An excellent telephone demeanour
• Able to pick up new software quickly
• Good communication and engagement skills
• Excellent written communication skills

What’s In It For You:

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate – Discussed during your first interview
• Paid orientation

WorkSpace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Quiet workspace to take calls
• Willingness to install MSQ security software and 2FA app on the phone

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Nutrium is the health tech company behind one of the leading nutrition software solutions in the global market. Ever since our inception, we’ve been finding ways to further improve the connection between nutrition professionals and their clients, in a bet to improve nutrition worldwide by closing the gap between search and demand.

None of our milestones would’ve been reached without key values supporting each of our decisions. We believe that everyone can make a difference, regardless of their job title or previous experience. We believe in continuous improvement and trying new things. We believe in making mistakes and learning from them. We believe in working as a team towards shared goals. And most of all, we believe in being the best.

Working at Nutrium means sharing these beliefs. Not just in words, but in actions. Only those who constantly strive towards greatness can achieve it. We want to create the best nutrition platform in the world and then make it even better. And we will.

We’re a young and motivated team of entrepreneurs that thrive on working as a team. Sharing experiences, solving problems together, learning from our seniors, teaching our juniors, going the extra mile to achieve something thought to be impossible. We’ve transformed an idea into a successful business in a way that was never done in Portugal before.

Know that by joining us you become part of something more than a software development company. You become part of a mission. A mission to tackle one bad nutritional habit at a time, to make nutrition accessible for all, and to create a world where nutrition is never a problem, only a solution.

Our offices are located in Lisbon and Braga, or anywhere if you choose to go remote. It is your choice and regardless of it we’re sure that you’ll find a warm welcoming environment and a solution that will suit your every need. Notwithstanding, as we enjoy spending some time together, you may expect to meet the team in person occasionally for some group meetings.

Our Country and Customer Management team has been responsible for successfully supporting and following up with nutrition professionals who use our software and exploring all its possibilities, as well as adapting all our communication to the markets we operate in.

• Actively contribute to the company's growth objectives;
• Ensure that our users make the most of our software (e.g.: they use all its features, and they know where to find information about it);
• Increase the conversion rate and activation;
• Ensure a long-standing and healthy relationship with the users.

Perks & Benefits

• 26 days annual leave;
• Career progression;
• Free nutritional appointments (unlimited);
• Health insurance;
• Lunch credit;
• Health assessments;
• Annual Retreat & Team building activities;
• Access to Nutrium Learning Center and online courses.

You are an ambitious nutrition professional, who aims to make an impact on the life of millions and change how nutritional counseling is done.

You are a people person, empathetic and customer-focused. You are a native Brazilian Portuguese speaker and have good knowledge of English (needed to communicate internally with all the team). 

• Mandatory background in the Nutrition field (BSc in Nutritional Sciences or equivalent);

• Native in Brazilian Portuguese;

• Fluent in English;

• Excellent verbal and written communication skills;

• Full and immediate availability;

• Comfortable on handling customer requests, sales initiatives, and Demos through different channels (phone, email, chat, video-calls, etc.);

• Previous experience in a customer contact role is a plus;

• Previous experience in sales is a plus;

• Customer-oriented;

• Demonstrated ability and desire to work and excel in a fast-paced environment;

• Excellent multitasking and project management skills;

• Fluency in other languages is a plus;

• Driven by a strong desire to keep improving;

• Well-organized, with a high attention to detail and the ability to prioritize;

• A team-player with a positive and can-do attitude.

We are looking for an Integration Support Analyst to provide first-class support to customers integrating any of NMI's software products into their own.

This is a fully remote role (work anywhere in the US), however if you live within a reasonable commutable distance, we’d love to see you in the office from time to time!

We are open to candidates from Nexus States in Central/Eastern Time Zones.

We enable our partners with choice, and challenge the one-size-fits-all approach to payments. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech start-ups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a erse group of employees strengthens both our work and our workplace. We’re focused on making NMI more erse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, ersity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on ersity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

The Role

NMI offers a number of SDKs which connect customers’ point of sale (POS), mobile POS (mPOS), or e-commerce solutions to all of the major banks, acquirers, and processors. The customers’ developers will integrate these solutions themselves. The Integration Support Team is the first point of contact for our new customers’ developers if they come across anything that they are not sure of, helping them through the process until they go live.

Key Responsibilities:

• Provide integration support to customers that are integrating NMI's payment solutions
• Work with the customer to ensure they achieve the functionality required, ensuring that the software does all they need it to and that it flows as it should
• Maintain your own implementations of our products to ensure that you fully understand the solution, how it is implemented and the functionality of it in the SDK, for example when new functionality is added
• Create/update both internal and external documentation around our products, these articles serve as a knowledge library for users
• Serve as a point of contact for NMI colleagues who have technical integration queries
• Contribute to projects where required

Requirements

Essential Skills & Experience:

• Customer centric approach with excellent customer service skills
• Ability to prioritise your own workload and to identify high priority tasks
• Ability to give technical explanations to customers with varying levels of technical knowledge, adapting your communication style
• Experience of coding in Objective-C (or a willingness to learn)
• Experience of coding in at least one of the following languages:
  • C#
  • C++
  • Java
• A good understanding of both Windows and Linux operating systems.
• A basic understanding of networking in order to be able to support customers with network related issues.
• Strong problem solving skills
• Outside the box thinking, showing initiative
• Passionate about excellent written & verbal communication skills
• Positive can do attitude
• Proactive approach to tasks

Preferred Skills & Experience:

• Experience of Web technologies including CSS, HTML, PHP
• Experience with Windows Server and/or Windows CE
• Experience of using a customer ticketing system
• Experience of the payments industry
• Knowledge of using development frameworks

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

Benefits

• Competitive base salary, paid semi-monthly
• Variable Annual Bonus
• 40 hours week with flexi-time working hours
• Remote working
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• 401k matching up to 4% after two months of service
• Flexible Spending Account/Dependent Care/Transit and Commuting Account
• Vacation and Sick time
• 13 Paid Holidays
• Gym membership discount
• Fun Social Events (March Madness tournament, 80's day, Chili Cook-off, summer/winter parties)
• Casual dress
• Bonusly employee reward scheme
• We offer paid Parental Leave

Equal Opportunity

Seed&Spark is a platform that helps build sustainable careers for erse creators and amplifies the cultural impact of the work that they make. For most of the past decade, Seed&Spark has cultivated equity and inclusion in entertainment, building an unprecedented pipeline of stories from unique perspectives told by people around the world. Leveraging our exceptional content library, we've created a first-of-its-kind inclusive workplace culture program built around film.

We have a passionate team of smart, creative and purpose-driven experts working hard to change the entertainment industry for the better.

We are a remote organization, with all employees working from home within the U.S.

About the Role

We’re looking for a passionate, detail-oriented Customer Success Operations Manager to help us manage and deliver our workplace culture Film Forward program to our clients. Built around a library of exceptional short movies, Film Forward helps organizations implement, execute and measure a sustainable practice to cultivate a workplace that works for everyone. Each month, participants watch an award-winning short film, engage in personal reflections and actions, expand inidual knowledge through cultural literacy and then join a facilitated conversation. 

Your role is to organize customer deliverables from a macro level, join and document client onboarding calls, build out customer-specific platform experiences, communicate with clients about their deliverables when necessary, and coordinate between internal departments to ensure successful delivery of the program to customers. You also focus on ensuring client success by facilitating technical support to end users and proactively project managing the end-to-end delivery process. These programs have a lot of moving parts, and you’ll oversee calendars, documents, client contacts and communications, working closely with other team members to appropriately customize the product for each client.

You are part of our customer delivery team and will work closely alongside the rest of the Customer Success team, Sales, and Product Management to ensure our services are delivered successfully. This is an exciting opportunity to take on a critical role within our team, using your operational experience to execute on important client deliverables while also assisting in evolving this team into a sustainable, scalable customer success team. Film Forward is a product in high demand, and you will help us develop and implement Customer Success delivery best practices. This is a full time position.

About YOU

You love processes. More specifically, you love repeatable processes. You are organized, very detail-oriented and you know your way around Google calendars, docs and spreadsheets. Keeping track of several moving parts at once is no big deal for you because you are a project management wiz. And in your wizardry, you also know things can change, so you are comfortable when processes need to evolve. Heck, sometimes you’re the one driving the change, because you are proactive and apply your critical thinking when it comes to improving our operational systems. As we expand our Film Forward program, this growth mindset will help you thrive!

With this love for process and your proven project management success, you also enjoy working with data - pulling data, reviewing it, reporting on it. You can identify what data is meaningful, why, who needs to see it and how they need to see it. And when not in the data, reports or process, you can switch gears and bring your own professional customer service voice to client emails and video calls, since being an active and present communicator is key in this role. 

We are all working remotely for the foreseeable future, so it’s important that you are proactive in your internal communication and how you handle your workload. You’re a team player, and we’re looking forward to building a team environment in which we care for each other’s psychological safety, have our voices heard and shift each others’ perspectives. 

Expected Outcomes for the Customer Success Operations Manager:

• 100% customer delivery success

• 100% compliance on customer support SLAs

• Scalable delivery processes

• Consistent, efficient reporting

Core Activities for the Customer Success Operations Manager:

• Project manage and execute the post-sale delivery process of our Film Forward products to our customers:

  • Participate in client onboarding & kickoff meetings, documenting key discussion points and takeaways

  • Work with the Customer Success lead to procure the necessary inputs and assets for platform customization.

  • Create and deliver client-specific Film Forward platform instances

  • Oversee master client calendar, communicate key deadlines to the Seed&Spark team and facilitate a seamless delivery process between various internal departments. 

  • Ensure customer payment received ahead of program launch

  • Pull data and create client-facing reports for Customer Success to add insights to

  • Assist with facilitation scheduling

  • Be the facilitation tech back-up for virtual facilitations

• Support participant engagement by delivering internal Film Forward emails campaigns for each client

• Provide tier 1 technical customer service support to clients and their participants

• Facilitate tier 2 technical customer service support to clients and their participants

• Assist in offboarding clients when needed

• Continuously improve Film Forward internal operational processes to increase efficiency and scalability while reducing risks.

• Be the project management lead for Film Forward-related special initiatives

• Write quarterly inidual OKRs and update progress to management on a monthly basis

• Pull data and provide regular reports for department KPIs

• Ensure proper documentation of process flow, necessary deliverables, SLAs and timelines for coverage and training purposes.

• Proactively communicate roadblocks

• Assist with hiring and onboarding of new team members, as needed

• Represent Seed&Spark's values in the world, with a deep commitment to ersity and inclusion

• Other duties as needed or requested by the business

Preferred skills and experience:

• 3+ years working successfully in an customer operations-focused role, corporate customers a must

• 1+ year(s) in a customer support role

• A love for working with customers

• Success driving complex projects

• Process design experience a plus

• Strong analytical skills and success in leveraging data to help drive business decisions

• Proven project management success

• Excellent time management and organizational abilities

• Excellent communication skills

• Experience with email campaign management tools a plus

• Passion and knowledge of the DEI landscape

• Experience in edtech a plus

• Growth Mindset

• Quick learner

• A team player and proactive collaborator

• Flexibility and patience in a startup-like environment

Worried that you don’t have all the exact preferred experience listed here but really interested in this role? Don’t let that stop you from applying! We know that great talent can come from unexpected places so, in your cover letter, let us know why you’re a great candidate, why you’re excited for this role and how you would excel.

This position will work remotely within the U.S.

All your information will be kept confidential according to EEO guidelines.

"

There are over 40 million developers in the world, and all of them write and review code in some form. DeepSource is working on building tools that help developers ship good code. We believe there’s a massive opportunity to impact how software is built right from where the code is written using automation and intelligence, which not only improves developer productivity but also increases software’s robustness.

DeepSource is seeking an energetic and diligent Customer Success Manager to join the team. This champion of the DeepSource mission will help build and maintain relationships with our customers to ensure their happiness and prosperity. You will be responsible for being proactive to get to know DeepSource customers' broader challenges and goals so that you can identify all the most creative and effective ways they might leverage DeepSource. If you're successful, our clients will trust and respect your advice & expertise, will understand and appreciate the value-add DeepSource brings to them, and thus will be more likely to maintain – and grow – their relationship with us. You will work cross-functionally with Marketing, Sales, and Engineering to create optimal experiences and bridge the gap between product and customers. This is a highly cross-functional role — you'll collaborate with groups across the organization to ensure the success of your accounts. You'll know our product better than anyone and help drive product improvements and company growth.

What you'll do:

* Be the primary point of contact and maintain relationship with our Enterprise customers.

We're looking for someone who has:

*

At least 2 years of experience working with mid-large enterprise customers.

Prior experience with customer onboarding, renewals and expansions.

* Ability to succeed in a fast-paced and rapidly changing environment and prefer to work fast and scrappy.

The role is remote within North America. You're welcome to work from our beautiful San Francisco office.

",

***Must own a computer and reside in either Utah, Arizona, Iowa, Florida, Oklahoma, Idaho, Texas or Nevada.

About Us:

As part of the WorkWave family, Slingshot has been voted one of the best Utah start-ups, awarded Best Company Culture and Best Companies for Diversity, and we've been recognized by Inc Magazine as one of America's fastest growing companies (#146!!!). While we got our start in Lehi, Utah, our teams now work from their homes across the United States. We believe in a world where conversations matter, where technology enhances human interaction instead of replacing it, and where people can effortlessly connect with service providers that help home feel like home.

The Role:

As a Remote Customer Service Representative you'll connect customers with top-notch home services provider– all from the comfort of your own home. You'll help to trouble shoot potential issues, answer questions, and schedule future services. You'll be the "face" of Slingshot and it's customers.

What You’ll Do:

• Take a fast-paced customer service approach to helping callers
• Promote and represent the services and brands of over 300+ home service companies located across the US, Canada, and the UK
• Field inbound calls and place outbound calls regarding available services and products
• Troubleshoot and resolve potential customer issues
• Provide friendly and top-notch customer service

*The duties and responsibilities described are not a comprehensive list and additional tasks and duties may be assigned to team members from time to time; or the scope of work may change as necessitated by business demands.

Requirements

What You’ll Bring:

• Minimum 1 year of call center experience. (Sales experience always helps too!)
• A knack for speaking with people who have erse backgrounds, and different world views
• Awesome verbal and written communication skills
• An upbeat and eager attitude; ready to get your boots dirty at a fast paced start up environment
• Passion for being better tomorrow than you were today
• Your own computer equipment prior to starting (here's a list of what's required: https://slingshot.zendesk.com/hc/en-us/articles/11... )
• Some weekend availability

Benefits

What You’ll Get:

• Competitive pay: $14 per hour plus BONUS ($12 during training)
• WFH - Work from Home. We’ve been doing this since before it was cool
• Hang-gliding accident? Flesh-eating bacteria? World turned upside down and down know where to start? We provide access to an award-winning Employee Assistance Program, short-term disability, and life insurance free of charge
• Paid Time Off and Wellness Days
• Growth / development potential! We’re aggressively growing and just like Bruce Banner, so are our team members

Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work cross-functionally to share the insights we learn from our customers. The Customer Success Manager is passionate about the customer’s mission, understanding their objectives, and ensuring their ultimate success. We measure ourselves by things like user adoption, retention, and overall satisfaction.   Within a year you are successful if… 

Our biggest customers trust and rely on you to help them achieve their goals You can confidently answer advanced product usage and technical questions related to data and investigations across our product suite You’ve directly contributed to increasing the adoption, renewal, and net retention of our most important federal customers by monitoring their usage, noticing meaningful trends, and executing strategic account plans  Any risk of customer churn is identified early and mitigated effectively You’ve established a regular cadence of contact and reviews for your book of business that allows you to understand your customers and their goals, proactively solve problems, and maintain optimal customer health scores  The feedback you’ve provided to our internal teams has resulted in product improvements and new features 

A background like this helps: 

Customer Success, project management, consulting or similar customer facing role in a data or SaaS company  Experience building out customer journeys, account plans and expanding product adoption Prior working experience in the forensic or investigations space Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean) An interest in cryptocurrency helps!

LI-EG1 #LI-Remote

Title: Customer Support Specialist

Location: Work from Anywhere

Classifications: Remote Full-Time

We are looking for a Customer Support Specialist who is great at problem-solving, while maintaining a human approach to customer support.

• Handle customers’ product-related questions or technical issues via email and online chats
• Provide feedback on App Store and Google Play
• Guide customers through the products’ features, providing effective solutions based on their requests and needs
• Report on technical issues and share user feedback with other teams (product team, QA, marketing team)
• Conduct customer interviews
• Update the customer support knowledge base

Your professional qualities:

• Fluent written and spoken English
• Ability to tailor communication tone and strategy to specific situations
• Understanding of bug and feature request tracking & reporting procedures

Would be a plus:

• Fluent in a 2nd language
• Experience with Zendesk, Intercom, Jira, or other customer service software
• Experience in a similar position

We’re a perfect match if you are:

• Attentive to details
• Tech-savvy
• Used to working in a fast-paced environment

Available shift options:

• Mon – Fri, 06:00-14:00
• Mon – Fri, 14:00 – 22:00
• Sat – Wed, 06:00-14:00
• Sat – Wed, 14:00 – 22:00
• Wed – Sun, 06:00-14:00
• Wed – Sun, 14:00 – 22:00

Evening shifts:

• Mon – Fri, 17:00 – 01:00
• Sat – Wed, 17:00 – 01:00
• Wed – Sun, 17:00 – 01:00

Night shifts:

• Mon – Fri, 22:00 – 06:00
• Mon – Fri, 01:00 – 09:00
• Wed – Sun, 22:00 – 06:00
• Wed – Sun, 01:00 – 09:00

What we offer:

• 100% remote work: work from anywhere, so you don’t have to spend time on a long commute
• Fixed schedule: choose a shift that suits your lifestyle best, with no shift switching
• Personal and professional development: you’ll have access to a corporate library, online learning platforms, and training to help your professional growth. You will also be provided with regular feedback and coaching for personal growth.
• Healthy work environment: despite working remotely, we strive to build close and trusting relationships in our team by creating a supportive and friendly environment
• Days off: we offer paid annual leave (20 work days) and sick leave (30 work days).
• Competitive compensation

We are looking for a Customer Support Specialist who is great at problem-solving, while maintaining a human approach to customer support.

• Handle customers' product-related questions or technical issues via email and online chats
• Provide feedback on App Store and Google Play
• Guide customers through the products' features, providing effective solutions based on their requests and needs
• Report on technical issues and share user feedback with other teams (product team, QA, marketing team)
• Conduct customer interviews
• Update the customer support knowledge base

 Your professional qualities:

• Fluent written and spoken English
• Ability to tailor communication tone and strategy to specific situations
• Understanding of bug and feature request tracking & reporting procedures

Would be a plus:

• Fluent in a 2nd language
• Experience with Zendesk, Intercom, Jira, or other customer service software
• Experience in a similar position

We're a perfect match if you are:

• Attentive to details
• Tech-savvy
• Used to working in a fast-paced environment

Available shift options:

• Mon - Fri, 06:00-14:00
• Mon - Fri, 14:00 - 22:00
• Sat - Wed, 06:00-14:00
• Sat - Wed, 14:00 - 22:00
• Wed - Sun, 06:00-14:00
• Wed - Sun, 14:00 - 22:00

Evening shifts:

• Mon - Fri, 17:00 - 01:00
• Sat - Wed, 17:00 - 01:00
• Wed - Sun, 17:00 - 01:00

Night shifts:

• Mon - Fri, 22:00 - 06:00
• Mon - Fri, 01:00 - 09:00
• Wed - Sun, 22:00 - 06:00
• Wed - Sun, 01:00 - 09:00

What we offer:

• 100% remote work: work from anywhere, so you don't have to spend time on a long commute
• Fixed schedule: choose a shift that suits your lifestyle best, with no shift switching
• Personal and professional development: you'll have access to a corporate library, online learning platforms, and training to help your professional growth. You will also be provided with regular feedback and coaching for personal growth.
• Healthy work environment: despite working remotely, we strive to build close and trusting relationships in our team by creating a supportive and friendly environment
• Days off: we offer paid annual leave (20 work days) and sick leave (30 work days).
• Competitive compensation

Leadfeeder is hiring a remote Customer Engagement Specialist. This is a full-time position that can be done remotely anywhere in Europe.

Leadfeeder - Increases your sales intelligence.

InfuseAI is on a mission to revolutionize how AI is built and operated. We are the team behind PrimeHub, the open-source pluggable MLOps platform that allows data scientists to work more effectively with the tools they already use while adopting new data and model tools.

The customer success engineer at InfuseAI is responsible for the installation, maintenance, and correction of our products and solutions for our customers.

The position is based in Taiwan and can work remotely.

Responsibilities:

• Execute the product installation and environment setup for the customer
• Handle the first-line troubleshooting and issue investigation with the customer
• Prepare documentation for customer operation
• Work closely with the development team to refine and improve the installation and operation processes

Requirements

• Proven Linux system administration experience
• Experience with Kubernetes cluster operation
• Experience with any shell scripting languages
• Excellent analytical and problem-solving skills
• Passionate about helping our customers and our team
• Proficient in written communication skills in Mandarin Chinese and English
• Ability to document processes, procedures, and policies
• Must be able to travel for on-site support if need

Extra points for

• Experience with any remote working environment
• Cloud architecture experience with a major cloud provider
• Lazy enough to automate routine tasks

Annual Salary

TWD$800,000 ~ TWD$1,323,000 per year

37.5 hoursRemote working £30,000What are you looking for in a company?Award winning ✓ Great rewards ✓ Amazing Culture ✓ Growing year on year ✓What are you looking for in an employee? Friendly ✓ Passionate ✓ Ambitious ✓ Reliable ✓About Click Click has been purchased by TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries. Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. Together we're revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way. Our unique culture has now seen us listed in the Sunday Times 100 Best Companies to work for 8 years running! This year we placed 12th in the Top 100 Best Mid-Sized Companies to Work For, 6th in the Top 100 Midlands Companies to Work For and 2nd in the Top 20 Business Services Companies to Work For!With a proven history of strong performance and growth, we’re now on the lookout for new recruits to join our vibrant customer support team. Employee engagement is at the heart of everything we do, with regular social events and activities.<br/><br/>Key responsibilitiesDay to day you will be:* Arranging European and Domestic travel from flights, to car hire to hotels* Providing a first class service to our clients* Assisting clients with bookings* Communicating with customers via online chat, telephone and email* Proactively maintain relationships with clients * Undertake travel reservations and amendments on behalf of Click Travel customers and to ensure that customer service (communications with customers and accuracy of bookings) is at the forefront of your priorities.Must haves:* Previous experience as a Travel Consultant.* Knowledge of GDS systems* A good communicator, well organised and used to working to tight deadlines while under pressure.* A positive and professional telephone manner.* Confident in interacting with clients and suppliers on the telephone.* Be proactive and take ownership of customer queries/complaints* Able to use your own initiative to overcome problems.* Be flexible towards work requests and completing other tasks.* Maintain a professional & positive attitude when dealing with suppliers, customers and fellow colleagues.* Motivate & encourage the well being of the team.* Display a positive attitude at all times.In return you will receive…* Up to 20 days paid sick leave* Up to 10 working days of unpaid leave* 12 weeks paid maternity/paternity* Recommend an employee bonus* Travel Discount* Electric Car Scheme* Health insurance* Mental wellbeing support* Free access to learning platform (Udemy)* Pension PlanThe Important Stuff:You will be required to be flexible in your working hours as some weekend working is required. You will need to have the right to work in the UK. Protecting and using your personal data responsibly is very important to us. To find out whathappens to any personal data that you provide to us, or any that we may collect about you please follow the link belowhttps://www.clicktravel.com/privacy-statement #LocationBirmingham

At Goboony we want to inspire 1 million travellers to share the freedom of renting a motorhome by 2025. With increasing popularity and demand for campervan travel, it is time to expand our teams.

As a Customer Support Agent you take care of the first contact with our (potential) travelers and advertisers. But you'll do more than just answer questions. You'll be continuously involved in improving the customer journey of our users and help Goboony maintain its high standard of service. You will work closely with your colleagues in the support team, Supply team and country team.

• Answer questions via email, phone and WhatsApp.

• Help users resolve a claim or dispute.

• Help new hosts get started renting out their RVs.


• Ensure that payments run smoothly.


• Use our own insight and feedback from users to come up with improvements.


• Continuously improve our support processes

We believe in the freedom of working anywhere (as long as there’s wifi…). Even though remote working is our preferred option most days, we also have office space in Utrecht. A place to meet your colleagues face to face.

• You have experience in a customer service role (ideally 1+ year(s) ).
• You can write and speak fluently in English and the language of your country team (Dutch, French or German).
• For the English team native English is mandatory.
• You are customer-oriented and think in solutions.
• You are an excellent mediator and have a natural ability to mitigate a situation.
• You take initiative in proposing ideas to improve our processes by listening to our customers.
• You happily help our customers with your caring and enthusiastic attitude.
• You are stress-resistant and can perform well under pressure.
• You are ideally available for 32-40 hours a week - but we’re flexible to meet your preferred work week.

This is your chance to become part of Europe's fastest-growing motorhome sharing company! Besides u an exciting job in a young, fast-growing, dynamic and international scale-up we offer you:

• Freedom! it’s what we stand for. Freedom to develop your own ideas, freedom to show initiative, take responsibility and develop yourself.

• A responsible role in an ambitious team, at the forefront of our rapid growth.

• Remote working with top-notch tooling and our website with in-house development.

• A couple of camping-working trips with the team each year.

• A young and international team.

• We give you a travel credit of € 250, so you can go on a campervan trip yourself, to experience the freedom.

• Unlimited holidays. We believe in your judgement to create a healthy balance between your job responsibilities and private life.

• Plenty of opportunities for personal growth and development.

Feel free to apply now!

Title: Patient Scheduler II – Remote – Part-Time

Location: United States

Essentia Health is seeking a Patient Scheduler II to handle incoming calls and online requests from patients while recording, evaluating, and managing patient needs, and communicating with the nursing staff when necessary. You will serve as initial point of contact for patients seeking medical assistance for Essentia Health clinics and departments.

This is a complex, high call volume, patient contact clinical service position, which provides a wide range of services oriented toward gathering patient information, both clinical and insurance/guarantor, and coordinating the scheduling of services for patients including ancillary and procedure scheduling, with an emphasis on excellent customer service.

Exhibits and promotes a full understanding of customer service philosophy, stressing the importance of making a positive impact upon customers. Must keep current with clinical, provider, and scheduling information pertaining to the departments served.

Education Qualifications:

Key Responsibilities:

• Accurately scheduling a wide range of patient appointment types, including procedures, for numerous Essentia departments and clinics.
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Proficiently and accurately entering data in the permanent Electronic Health Record while talking with the patient.
• Support of direct marketing campaigns by adhering to specific data gathering and scheduling guidelines related to each inidual campaign.

Licensure/Certification Qualifications:

Work Experience:

Clinical scheduling or Contact Center experience preferred. Strong, accurate keyboarding and verbal communication required.

Ability to work remotely required.

Candidates for remote work will need to have an Internet connection that meets the following minimum standards:

• Download Speed 10 Mbps
• Upload Speed 3 Mbps
• Ping – Latency Best < 50 Milliseconds
• Acceptable < 75 Milliseconds
• Not Acceptable > 90 Milliseconds

Customer Support Representative

• Remote Worldwide
• Full-Time
• Customer Support

At Packlane, we see Customer Service as an art form. Because excellent servicewhere details matter most, problems get solved (not deflected), and relationships are builtis magical. We know that we don’t stand a chance without the right person representing us on the front lines. Our customers come to us because they want the best for their business. And the best starts with you.

What you’ll do:

• Show off your proficient, positive, and proactive personality in every communication with our customers.
• Be a steadfast Know-It-All regarding ordering status, product info, technical issues, pricing, and more. And if you don’t know it all, you’ll know how to track it down.
• Keep our customers’ accounts up to date, managing refunds or credits when necessary.
• Interact with customers via our internal tools and our social media accounts.
• Remember that part about solving (not deflecting) problems? Yeah, that.

Who You Are:

• A total go-getter. You’re bored if you’re not rapid-task-switching and you think in parameters. Nothing is more satisfying for you than Inbox Zero.
• Confident. You’re excited to be the face of Packlane to the other businesses who order with us. You’re into video chatting with your coworkers, hopping on a phone call with customers when email or chat isn’t a good fit, and you jump at the chance to collaborate with other teams at Packlane. You’re ready to share your personality, think critically, and problem-solve from start to finish.
• Detail-obsessed. You love to discover anything overlooked and live to aggregate the complexities. You plan the tough solutions and find it rewarding to turn things around with worried customers.
• Enthusiastic and patient. You look forward to being part of a fun, close-knit support team that leads the fun company culture at Packlane as beacons of diplomacy, friendliness, and responsiveness all the time, ever. When the work piles on, a communicator at heart, teamwork, and clarity keep you going.
• Reliable. Accountable. Dependable. And all the other good -ables. You know what they are.

Required Technical Skills:

• Print and design — You have experience with CMYK printing processes and Adobe Creative Suite (especially Illustrator!). Must have!
• Project management systems like Trello and Jira (or similar)
• Google Suite
• Slack, including threading and emoji proficiency
• Basic spreadsheets
• Touch typing 65wpm or faster, with very few typos. Excellent grammar and consistent use of spell-check.
• Comfortable with fast use and rapid tailoring of Saved Replies and macros
• Self-directed fast learner. We try new systems frequently.

Nuts and Bolts:

• Work from almost anywhere! This is a fully remote position.
• Full-Time, Monday – Friday, 8 am- 5 pm CST.

We’re a growing team of over 40 iniduals working remotely across 11 time zones and toward a common vision: a world where businesses and iniduals can fully connect with others through efficient and personal communication.

The bulk of this position revolves around assisting current and potential TextExpander customers with everything from general inquiries, educating them on TextExpander, and resolving tier 1 issues. This particular role covers our weekend technical support shift so a typical schedule could be Wed-Sun or Sat-Wed - it’s up to you! There is no phone work, all of our support is done via email.

If you’re:

• 🧑‍🏫 A natural, technical problem solver

• 🎤 A master communicator via email and chat

• 📈 Always learning, innovating, and growing

We want to talk to you!

You’re a pro at managing a support queue. You handle incoming support emails within a timely manner and you escalate tickets that need further investigation to Tier 2. You notice trends within your support cases and raise them to the appropriate teams when necessary. You love keeping the knowledge base up to date and making sure users have the information they need to be successful with TextExpander’s products.

• Managing a support queue and answering customer inquiries primarily via email

• Teaching “how-to’s” over email while making users feel confident

• Searching and filing bug reports in Jira

• Acting as a customer advocate for client product features and bugs

• Meeting and exceeding KPIs for response times and customer satisfaction

• Keeping a knowledge base up to date and working on support-specific projects when the queue is maintained

• High-speed, reliable Internet connection

• 1+ years in technical support of a SaaS product, preferably via email or chat

• Experience working with macOS, iOS, Windows

• A great attitude and an eagerness to learn and solve problems

• College education

• 2+ years working remotely

• Strong interest in productivity / working smarter

• Passion for your work and self-motivation

We live our values every day, not just post them on the wall and forget about them. Read more about how we do that here!

Speaking of our values, we’re not short on teamwork! Working with us, you'll hear your colleagues say things like "I've got your back" and "yay for failing".

Work/life balance is a priority for our team — as an international team, asynchronous work is an essential part of how our company runs. Learn more about how we work.

We strongly embrace ersity, and highly encourage underrepresented minorities to apply, even if they're not sure they meet all qualifications.

• High level of autonomy in your role

• Motivated and creative teammates

• Flexible schedule

• Employment benefits:

  • Healthcare reimbursement plan (ICHRA plan)

  • Paid vacation and sick leave

  • 401(k) plan

  • Profit-sharing plan

  • Paid parental leave

  • Long-term disability insurance

• Contract work also negotiable

• Salary based on experience

TextExpander is headquartered in San Francisco, California, and develops productivity software for Mac, Windows, Chrome, iPhone, and iPad.

TextExpander provides equal employment opportunities (EEO) to all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Student Support Specialist (Remote)United States

Summary

The Student Support Specialist’s primary responsibility is to build an effective, trusting relationship with each student that ultimately promotes student persistence. This includes communicating with the student in an effective manner, setting goals, advising students on effective problem solving, assessing student risk factors and responding accordingly. The Student Support Specialist is responsible for representing the University or College brand and providing students with the institutional information, guidelines, policies and procedures regarding new and returning student enrollments. This includes providing academic course requirements, course registration, and timelines to complete all items regarding their degree program or course of study. Additionally, this position is responsible for managing accurate student information regarding their progress throughout the degree program.

General Responsibilities:

• Specific duties and responsibilities include, but are not limited to, the following:
• Guide and Monitor students’ progress regarding issues such as student orientation, course selection and registration, course materials, billing and navigating the online courses.
• Provide high touch support to students and act as the student’s main point of contact during their program of study.
• Follow established communication plan guidelines and protocol.
• Contact each new student to conduct a Learning Preparedness Assessment or similar process, including leading new student welcome/orientation calls. Communicate course information and required course materials to students to ensure preparedness well in advance of course start dates.
• Evaluate student’s abilities, interests and personality characteristics in order to provide regular guidance and support activities.
• Timely response to student’s inquiries if a student inquires before noon a response is required by end of the current business day, if the student inquires after noon, a response is required before noon the next business.
• Completes all tasks as defined in the timelines assigned.
• Proactively contact students by telephone, email and other methods to build and maintain relationships.
• Acclimate new students to the learning environment including leading new student welcome/orientation calls and webinars.
• Advise students on university administrative matters (registration, withdrawal, course materials, financial aid, etc.).
• Maintain accurate and complete student enrollment records as required by university governance and all laws, policies and administrative regulations and policies, to include keeping accurate information in the CRM.
• Follow up with students that contacted Technical Support to ensure their issue is resolved.
• Identify and respond to at-risk behaviors by offering additional support and counseling.
• Meet or exceed student retention program metrics each term.
• Implement re-engagement initiatives to bring inactive students back into the program.
• Accurately and effectively communicate student feedback to internal and external departments.
• Escalate student retention concerns to Manager’s attention.
• Facilitate student requests for assistance such as contacting campus based facilitators for arranging additional academic tutoring and referring students to the appropriate university services.
• Attend all required internal and external professional meetings, telephone conferences and training workshops to maintain and improve competence.
• Using communication tools and protocol, share relevant information with other key stakeholders.

Qualifications:

• 4-year degree from an accredited institution OR appropriate combination of experience and education.
• Minimum 1 year of previous Higher Education Administration or Student Services work experience desired.
• 2 years previous customer service experience in a high volume corporate or call center environment.
• Ability to work effectively across teams.
• Professionaloral, written and communicationskillsforeffectivecontactandpresentation withstakeholders.
• The ability to multi-task, and work well under pressure with tight timelines.
• Must be able to perform non-local travel up to 10%.

Supervisory Responsibilities:

• None

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racistcompany in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all iniduals are supported in reaching their full potential. Through our talent, we believe that ersity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need.All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: LEARNING DELIVERY

Organization: Virtual Learning

Schedule: FULL_TIME

Req ID: 5386

#LI-REMOTE

Deel is hiring a remote Customer Support Specialist (LATAM Timezone). This is a full-time position that can be done remotely anywhere in Americas.

Deel - Payroll and Compliance for International Teams.

ModSquad is hiring a remote Community Support Associate - Tier 2 - Vimeo - USA. This is a full-time position that can be done remotely anywhere in the United States.

ModSquad - Provides on-demand customer support and community management services.

The ideal candidate must be a hands-on working supervisor, a team player, and be able to keep up with all customer requests while meeting the business service-level agreements. This is not just a management position- we are seeking someone who is a true team player, can provide high level assistance and enjoys working in a fast-paced environment.

Requirements:

• Prior Experience in providing external customer support in a Service Desk environment
• Prior experience in managing SLA’s
• Excellent verbal, written, organizational and interpersonal skills
• Ability to effectively communicate complex issues and needs
• Experience leading and mentoring iniduals and teams
• Natural ability to identify problems and seek solutions
• Ability to supervise and prioritize issues in a fast-moving environment
• Ability to work remotely and independently while maintaining productivity metrics
• 1 + years prior experience in a managerial role

• Function as lead point of contact for and ensure escalated issues and problems are accurately assessed; assists personnel in working with various departments to coordinate efforts and provide triage support and resolution
• Work cross-functionally on (multiple) customer issues simultaneously
• Manage a personal queue of cases representative of 50% of your time each week
• Ensure customer feedback and new or recurring problems are conveyed to the appropriate internal stakeholders
• Help ensure that the customer facing teams maintain an acceptable level of quality and standards within case management and responses
• Lead and direct the work of others (ex: delegation of cases, callbacks, etc.)
• Ensure responses to cross department inquiries regarding initial or ongoing support requests
• Supervises the identification and resolution of complex service issues and any other questions that may arise
• Ensures performance is within established Service Level Agreement (SLA) guidelines
• Supervise inidual and team performance expectations and goals
• Achieve team goals maximizing the success of team members by motivating, rewarding, and coaching through regular scheduled 1 on 1’s, maintaining employee development and satisfaction
• Participate in hiring and on-boarding of new team members
• Responsible for executing specific projects and programs related to customer retention and compliance as defined separately. Programs will include renewals, cancellation management, and compliance.

Compensation and Benefits

Salary: $70,000 - $95,000

Eligible for variable comp plan

Wowza offers a comprehensive benefits package which includes the following:

• Medical, Dental, and Vision insurance available 1st day of employment
• Generous Paid Time Off
• 401(k) with strong company match
• Dependent Care Flexible Spending Account
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Parental Leave
• Short-Term and Long-Term Disability
• Training & Development
• Employee Assistance Program (EAP)

The base salary range represents the anticipated low and high end of our salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies. The salary is one component of our total compensation package for employees.

Who We Are:

Wowza Media Systems is a Colorado-based, globally known leader providing video and media streaming software solutions to customers for whom video is mission critical but not a core competency. Wowza’s software enables its customers to deliver high fidelity video streams from (m)any sources to (m)any destinations, with low latency, reliable at large scale. Wowza’s solutions are implemented across video platforms, gaming, fitness, auction and commerce, education and government applications. The Company is backed by private equity firm Clearhaven Partners.

Why Work for Wowza:

Wowza’s team works to connect the larger community with our passion for tech. From live-streaming graduation ceremonies for local high schools to participating in events like SheTech, employees are able to cultivate the same creative energy that first brought the company to life. Employees are encouraged to take ownership of their role with limited oversight — and coworkers are happy to help one another out.

Wowza Media Systems is an equal opportunity employer, committed to creating a erse and inclusive environment for all people to thrive in.

Be a part of an international language service provider!

We are a company seeking motivated iniduals to assist us in providing excellent services for our clients.

You do not need to be bilingual to apply.

We are looking for talented, energetic, and friendly iniduals to help us provide the best services possible to our clients. We are a provider of language services in over 300 languages and need agents to help connect our English-speaking customers with interpreters. Our remote agents are responsible for connecting Hospitals, 911s, Insurance companies, etc. to the languages their clients may speak.

Our call environment is fast-paced and extremely erse.

General duties of the Customer Service Representative:

*Receive inbound calls from a wide variety of clients requesting to be connected to an interpreter.

*Collect required and accurate data from the requester to process the call timely and professionally.

*Contact available interpreters, follow call handling script, and connect the requested language to the requester.

Available Set Shifts In Pacific Time:

Monday - Friday 6:00 AM - 2:30 AM PDT

Monday - Friday 7:00 AM - 3:30 AM PDT

Monday - Friday 8:00 AM - 4:30 PM PDT

Thursday - Monday 5:00 AM - 1:30 PM PDT

Your cover letter must indicate which shift you are applying for. Responses that do not indicate a shift will be immediately disqualified.

No Phone Calls Please

Requirements

Must have your own personal computer, operating Windows 10.

Must have high-speed internet.

Ping: 100 ms or lower*

Download: 25 Mbps or more

Upload: 5 Mbps or more

Must have quiet working space, private home office.

Must be able to type 45 WPM.

Must have High School Diploma / GED.

Must have at least 1-year call center/ work from home experience

Benefits

Starting wage is $15.00 Per Hour

Medical / Dental / Vision

401K Option

Full Time

InVision is hiring a remote Customer Support Advocate, Tier 1. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

InVision - World's leading prototyping, collaboration & workflow platform.

Goodwall is a social platform that links youth to opportunities for skills development, jobs and scholarships. Leveraging technology and an ecosystem of partners, Goodwall empowers young people to take advantage of opportunities, connect to others with shared interests, and showcase their skills and talents through a digital CV that can be viewed by recruiters and investors. Through our gamified challenges, which focus on skills development while making a positive impact on society, youth can receive rewards such as monetary prizes, scholarships, courses, internships and jobs. 

Goodwall is global and growing! We have more than 2 million members from 150+ countries. We are a remote-first company, and our team work where they are, all over the world. 

Goodwall is financially backed by leading investors, raising over $20 million in funding and have been featured by Forbes, The Wall Street Journal and CNN.

The mission

We’re looking for an exceptionally passionate inidual to join us to help manage and take our Gen Z community to the next level. Are you excited about building communities and connecting with inspiring people? This role will take ownership of our Community function, leading a team of Community Managers who are in the frontlines of supporting our communities, interacting with users and executing initiatives that drive user engagement.

Core Responsibilities of the Community Operations Lead:

1. Strategy & Team Leadership

• Recruit, manage and inspire a global team of Community Managers

• Set clear goals and expectations for team members

• Have ownership over the Community Operations Strategy and its implementation

• Lead team expansion as we scale the function

• Liaise with other teams such as, Product and Growth, on strategic initiatives that drive user growth, engagement and retention

2. Understanding Users

• Coordinate research of target audience interests (e.g. market trends, identify trending topics on other platforms)

• Ability to interpret, analyze and monitor user metrics to provide insights and recommendations

• Present user insights to the broader team (e.g. Growth, Content, etc.)

3. Community Operations

• Develop incentives that encourage high-quality content creation from the entire Goodwall community

• Support in running initiatives that facilitate organic growth with Growth team (e.g. Ambassador program)

• Oversee community participation and content creation by Community Managers

• Support in the preparation and delivery of campaigns with cross-functional teams

• Monitor user sentiment and provide relevant feedback to our teams

• Identify process automation / improvement opportunities

Preferred Skills & Work Experience:

• 4+ years of work experience in a fast-paced Community Management/Operations, Customer Service/Operations or Digital Content environment

• People Management experience

• Exceptional written and verbal communications skills

• Passionate about online communities, social media and Gen Z

• Strong organizational skills and ability to manage multiple projects simultaneously

• A team player used to working in a collaborative environment

• Experience with social media metrics tools and dashboards (e.g. Mixpanel, TweetDeck, Facebook Business Suite) is a plus

What we offer

• A unique opportunity to build a game-changing product and community for Gen Z in a well-funded, fast-growing scale up.

• A mission that you can be proud of and the ability to have a real impact both on the company and on the future of the next generation.

• An international team and challenging, fast-moving environment where change is constant and creativity is celebrated.

• Competitive compensation, equity opportunities, and a flexible work environment with great colleagues.

If you're a Customer Support Technician looking for your next opportunity, we should talk. Are you looking to have the choice to work in the comfort of your home and with a flexible work schedule whilst working approx. 40 hours per week? Yes? Well, MessageMedia could be the place for you!

This is a remote job and you can work anywhere in the Philippines.

The role will span across online chat, email and phone communication channels and may be required to cover rotating shifts across a 24/7 roster whilst working from home.

Duties and responsibilities

• Be the first point of contact for the internal and external customers for all technical inquiries.
• Engage with customers via phone, email, and chat to resolve their technical issues.
• Action request in a timely manner and in accordance within SLAs.
• Triage technical issues and resolve where possible, otherwise escalate the issue to level 2 support for management 
• Log all customer interactions in our customer ticketing tool (Zendesk) 
• Act as Subject Matter Expert with technical related topics such as API's and reporting, as well as be proficient in handling tickets relating to our core products and with our suite of integrations. 
• Assist with development and improvements of technical support policies and procedures.
• Actively contribute to the knowledge base by writing internal and customer processes and procedures.
• Build and expand knowledge in our Ecosystems such as Netsuite, Hubspot, Shopify, Big Commerce and Salesforce.

Skills and Qualifications

• 3+ years' experience in a customer service role serving English-language international customers
• Experience in a technology, telecommunications or retail environment are preferred
• Outstanding written and spoken English
• Passionate about delivering an awesome customer experience
• Excellent problem solving-skills
• Knowledge of API's and/or a degree in Business Information Systems is desirable
• Ability to work autonomously with high degree of accuracy and self-motivation
• Experience working with one or more of our Ecosystems (Netsuite, Hubspot, Shopify, Salesforce, Big Commerce) is highly desirable but not required

Important Information:

• This role may be required to work outside standard business hours due to the 24/7 nature of the team's roster.
• Please provide a copy of your CV when applying – those who do not, will not receive a call back.
• You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
  • PC – Intel i5 4th Gen (or higher) – self provided
  • Minimum OS Version: Windows 10 or higher
  • Internet browser (preferably Chrome – but can use Edge, Firefox etc.)
  • Minimum RAM: 8 GB
  • Minimum HDD Space: 1 GB
  • Headset: USB Headset (noise cancelling)
  • Web Camera (for team meetings)
  • Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.

We are looking to start someone as soon as possible so apply today and let's talk real soon.

Fulcrum is looking for L2 Tech Support with Upper-intermediate-level English and outstanding communication skills for our Buff team!

• Acting as an escalation point for L1 Customer Support, resolving non-standard user tickets via the Jira-Zendesk integration, relating to technical problems with the Buff desktop/mobile app;

• Collecting and maintaining information on current problems from QA, solutions to technical issues from the Dev team, establishing resolution time and deadlines for CS-related fixes;

• Participating in bugfix prioritization according to Zendesk ticket volume;

• Managing and expanding the product knowledgebase, writing predefined responses for L1 Customer Support;

• Participating in the monitoring of product health, informing responsible persons (for fixes) and CS (for announcements) if critical incidents occur;

• Collecting requirements for new features in the internal Admin Panel tool.

• Flexible schedule and opportunity to work remotely;

• Cozy office with beautiful panoramic view at KPI park;

• Opportunity to boost your professional & personal growth;

• Every employee has an education budget of 500$ per personal year;

• Regular team gathering activities;

• Friendly & open team who has fun creating cool projects together;

• Professional English courses;

• Medical insurance full coverage;

• Finance and legal support;

• Opportunity to be an interviewer, mentor, or take part in the pre-sale process and get.

• We promise dramatic professional growth & interesting work;

• Bring ideas that will change how Fulcrum operates, and you will receive our gratitude and rewards;

• Your opinion matters. Fulcrum is not a typical ‘bureaucratic company our employees are our core value;

• Your compensations grow with your responsibility zone

• If something doesn’t go smoothly or can be simplified, just let us know — you are welcome to do so;

• You have a say in everything we do, starting from the roadmap, creating requirements, sprint planning, etc.

• 1+ yrs experience in Customer Support, Technical Support, QA, System Administration or Server Support;

• Experience with Atlassian Jira/Confluence;

• Analytical skills, ability to discover and resolve novel technical problems within a product.

• js or java basics;

• Experience with Linux (Bash);

• Familiarity with Kubernetes, Grafana, and Elastic with a focus on logs.

LET’S MOVE THE WORLD TOGETHER!

About us

In order to port over the next billion people into a secure and open financial system, you’re going to need a network of applications that connect to the fiat world… Wyre’s APIs make that happen.

Wyre’s on a mission to bring crypto to the masses - we’re pumped about building the infrastructure that will be used to build the future.

For visionary developers who want to build the next great crypto company, Wyre is the crypto stack that brings together the most powerful payment APIs in one place. To accomplish this mission, we’ve built a simple set of tools that allows fintech projects to materialize their visions. (1) Our instant Fiat-to-Crypto Checkout gateway is now being used by hundreds of applications (ie. MetaMask, Opera, Ledger) to offer the best way to convert card payments into crypto, and (2) Our flexible APIs (Transfers API, Custody API, Users API), allow projects to build e-wallets, merchant processing services, and money transfer platforms from the ground up.

As of December 2021, Wyre has raised over $55M in funding and currently is the backbone to over 1,200 partners and 7.6M accounts.

As the Director of Customer Experience, you’ll report directly into our CEO. You will lead a global Customer Support and Tech Support teams, ensuring a world-class experience for Wyre’s customers. We aim to provide the best experience in the industry.

You will be responsible for performance management of the Support Supervisors, team leads, and their team members, and creating reports to surface support stats to the rest of the organization.

The Director of Customer Experience is responsible for all hiring within the Support Teams including workforce planning and management. You will be the drive reinforcing team culture, and over time, evolving of this culture as the team grows.

Key responsibilities

• Collaboratively craft and implement a strong vision centered on our products, processes and enablement that support high quality customer experiences.
• Build out the processes, craft the roles and cultivate a culture that is primed to scale and adapt to our growing needs.
• Establish and monitor the flow of critical information across all levels and functions of the Customer Experience team, setting priorities based on the vision and stated objectives of the leadership team.
• Identify areas of opportunity across our workforce.
• Develop relationships across Sales, Customer Success, Product and Engineering departments to advocate for the best customer experience possible.
• Design, implement, and monitor key tooling and processes that ensure the future sustainability and quality of the support we provide to our customers.
• Motivate and empower the entire team to reach challenging goals as the needs of our customers and business continue to change.
• Manage risk by making thoughtful decisions in uncertain environments.

Requirements

• Experience running a global Customer Support and Tech Support teams (30+ iniduals).
• A strong track record of coaching and mentoring employees to grow into new roles and achieve increasingly challenging accomplishments.
• Experience in FinTech / Crypto.
• Expertise in explaining ambiguous problems succinctly and clearly.
• Have genuine empathy and care deeply about the success of our team and customers.
• Natural curiosity to find opportunities to improve.
• Data driven, when data isn’t available, you will make sure you find the data needed.
• An ability to identify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team.

Perks & Benefits

• An opportunity to build the future and freedom to work wherever you want.
• Fair pay, no matter where you live along with a competitive benefits package.
• Health, dental, and vision benefits for you and your family
• Equity options for all full-time employees
• 401(k) plan with corporate matching
• Computer setup of your choice
• Unlimited paid time off to relax and recharge
• Flexible work hours
• Opportunity to work in a growing startup

At Jitterbit, our mission is to make apps do more for the people who use them every day.  We make this possible with solutions that democratize integration, making it fast, easy and cost-effective to seamlessly connect your data, apps, and devices.  www.jitterbit.com           

All of our solutions are available on Harmony, the world's fastest cloud integration platform.

Company and Opportunity

Want to work for one of the world’s most innovative companies that’s fuelling digital transformation across the globe? Are you looking to develop your skill set with potential for career growth?

Jitterbit is a Gartner Leader in the API and Integration platform space and we are looking for our next Customer Success Manager to help drive our growth and expansion in the US!

With a new investor on board and continued growth we are now after our next superstar. We are a tight knit team with a fun, inclusive, supportive culture and tons of opportunity to grow. If you think you have what it takes to help us in our journey, hit the apply button below!

The best Strategic Customer Success Managers (CSM) are well organized and can track/progress several projects in parallel. They have the ability to work with all functions, including executives, sales, marketing, support, services, partners, and enablement, when coordinating key activities for the success of their customers. This includes engaging with customers initially from kicking off the on-boarding, conducting business reviews, operational reviews, and escalations as necessary. Their greatest skills are having the ability to define an approach or a proposal to address a specific objective, driving toward an outcome through collaboration with multiple parties, and develop strong relationships internally and externally through these engagements.

Quick Summary

The environment for this role is fast-paced, and will be in the corporate spotlight reflecting keen interest by the executive team and the Board of Directors. Team resources will be drawn from several other groups requiring the ability to succinctly and accurately outline the situation for prioritization purposes. A strong predictor of success for a CSM is the ability to coordinate the activities with multiple internal and external constituents. The CSM has no direct staff. He/she must influence others by outlining the business conditions of his/her customers, and drive the organizations (Customer, Partner, & Jitterbit) toward an agreed upon set of objectives, negotiating and making trade offs along the way.

Performance Objectives

1. Get up to speed with Jitterbit processes and tools: During the first 60 days learn and start using Jitterbit’s process to engage with customers and internal stakeholders/constituents. Including among other activities: how to prep and conduct an On-Boarding Kickoff, a Business Review, an Operational Review; understand what a customer has licensed and understand how the platform is used; document where customers are in their journeys; assess risk and define mitigation plans when necessary; and prepare, drive, & negotiate a handful of renewals;
2. Manage a portfolio of strategic customers: Engage with a portfolio of customers to understand what initiatives are key to their successes, how customers are organized, and drive toward becoming their trusted advisor. Drive a set of specific plans to ensure customers remain customers and earn the right to grow our footprint when and where possible
3. Review and understand the contractual agreements in place: Drill down into the specifics of the different agreements executed over the years with his/her customers, extract & communicate what was agreed upon and compare to what is being used. As the relationship extends, present a coherent proposition aligned with customers’ needs and capture what is agreed upon into contractual documents
4. Collaborate with multiple parties: Capture and communicate effectively with other Jitterbit teams in a virtual environment. Teams include partners, technical support, operations, engineering, marketing, sales, executives, and finance to fulfill customer expectations. Being accountable for activities related to driving toward customers’ success and holding others accountable to ensure deliverables are provided in a timely manner
5. Command of the Message: Learn and be able to explain what Jitterbit does. Align how Jitterbit’s platform can help customers reach their objectives faster, more efficiently, and with less risk. Uncover new initiatives where Jitterbit could be used. Understand what Jitterbit offers, how it is used at existing customers and how it could be used by his/her customers. Be able to outline the value proposition to existing and new players and tailor the message to the specific industry/domain the customer is in
6. Command of the Sale: Apply Jitterbit’s methodology to properly forecast and assess risk around renewals and expansions. Drive toward defined renewal rate and expansion target while maintaining an accurate sets of records within Jitterbit’s CRM
7. Document & communicate customer’s status: Document where each customers are in their journey with Jitterbit, the potential risks associated to an engagement, the overall health of accounts, the Success Plans, proposals, and other key engagement artifacts. Identify customers candidate for marketing/sales engagement - Case Studies, Analyst Reviews, References, etc...
8. Manage Escalations: When Jitterbit's environment does not respond in alignment with business or technical priorities of our customers manage the communication and drive toward a positive outcome.
9. Assist in defining the strategy for an account: Work collaboratively with Account Executive to help define and execute the strategy around an account. Research key customer initiatives to better understand their priorities and how Jitterbit can make a difference in their quest for success

A CSM for enterprise strategic accounts needs at least 1 year supporting enterprise level accounts, and 3 to 5 years in customer facing roles where one of the requirements of the position was to coordinate and collaborate with multiple parties to reach a desired outcome. This includes working with most departments within the organization as well as third parties such as partners contributing to a desired outcome. Experience reviewing contracts, negotiating, preparing proposals, and closing the loop on initiatives and programs are key to the success of the CSM.

Salary range is $70k to $90k base and $20k variable.

All your information will be kept confidential according to EEO guidelines.

Hotjar is hiring a remote Customer Support Specialist (Americas). This is a full-time position that can be done remotely anywhere in UTC-3 to -5.

Hotjar - All-in-one analytics & feedback.

Deel is hiring a remote Customer Support Specialist (LATAM Timezone). This is a full-time position that can be done remotely anywhere in LATAM.

Deel - Payroll and Compliance for International Teams.

• Manage our library of CX journeys and outcomes, process, content, enablement, resources, and tools supporting our ideal end-to-end customer experience across multiple segments and touchpoints.

• Partner with CS Leadership to identify, define, and track key customer journey milestones, Moments of Truth (MoT), enablement, and metrics across every stage of the customer lifecycle.

• Identify opportunity areas (e.g., workflow, content, enablement, etc.) to improve the customer journey and drive customer actions based on insights, data, and workflow analysis.

• Work cross-functionally to align on roadmaps, go-to-market releases (new features, etc.), and business initiatives to identify experience impact and customer (and customer-facing team) needs.

• Partner with CS leadership to create, execute, and manage low-touch, digital strategic plans, journeys, and nurture paths to drive engagement, adoption, and expansion, reduce churn, and create customer advocates.

• Create, execute, and manage customer journey content, messaging, enablement, playbooks, process, resources, automation, and tools.

• Create, execute, and manage project and program plans, timelines, and outcomes.

• Collect cross-functional feedback, community feedback, and leverage voice of the customer and activity insights to continuously improve, adapt, and enhance our customer experience.

• 5+ years of experience in customer journey mapping and management, customer lifecycle, and/or customer experience

• Passion for designing and enabling world-class customer experience

• Demonstrated success in building and implementing customer journeys, enablement programs, and content that engages customers, empowers customer teams, and increases adoption, retention, and expansion.

• Demonstrated success analyzing customer journeys and making specific, actionable recommendations leading to (and tied to) tangible business outcomes (e.g., increased NPS, operational savings, revenue and growth).

• Experience mapping, measuring, and managing customer journey milestones, KPIs, enablement, and outcomes, and analyzing these against industry benchmarks

• Experience managing content and communications strategy, resources, knowledge bases, content management systems (CMS), and tools

• Demonstrated ability to translate complex concepts and business initiatives into creative and effective content and enablement

• Demonstrated ability to understand our customer and customer-facing team needs, and deliver the right content and enablement at the right time

• Strong program and project management skills and the ability to execute across-functionally, with multiple stakeholders, in a fast-paced, agile environment

• Demonstrated success developing low-touch, scalable strategy, programs, and content.

• History of over achievement and references from people telling us we’d be silly not to hire you

• Exceptional written, verbal, organizational, and presentation / training skills

• Working knowledge of customer journey, enablement, and evaluation / assessment techniques, methodologies, and best practicesAbility to work inidually and remotely and to collaborate within a team environment to achieve your goals.

• Bring YOU to the role - we want creative, positive, and excited team members who can think around corners and push us all to get better every day

• You’re not afraid of a challenge – you analyze, create, share, and adapt

• You’re a continuous learner, eternally curious, with a growth mindset 

• You’re smart, no doubt about it - but your EQ is off the charts as well

• You learn fast, adapt quickly, and pivot without breaking a sweat

• You’re a strong team player and collaborator. You’re happiest when the whole team is successful, and you’ll do whatever it takes to make sure that happens.

• You’re also a self-starter who thrives working independently in a remote setting

• You’re a master of organization and time management

• You are proactive and always two steps ahead of the ask

• You’re comfortable talking with, creating content for, and training revenue-generating teams, customer relationship teams, and technical teams.

• You’re passionate about enablement, and you bring a positive demeanor, high energy, sense of humor, and a contagious passion to meet the changing needs of the business

• You enjoy the demanding pace of a hyper-growth SaaS company

• You have experience as a Customer Success Manager, Marketplace Manager, or Account Manager

• You have experience working with Articulate products, Adobe Creative Suite products, and learning management systems (LMS).

• You have experience working with Articulate, Adobe Creative Suite, and other content and animation products, as well as ChurnZero, Salesforce, and other relationship management tools

• You have experience in information architecture and working with Learning Management Systems (LMS) and Content Management Systems (CMS).

AbacusNext® helps businesses with stringent security and compliance needs grow by providing Compliance-Ready turnkey technology solutions, allowing our clients to leverage the power of cloud computing without the added challenges and expenses of managing complex IT infrastructures on their own.

The Tier 2 Support Engineer takes ownership of complicated technical issues and drives them to resolution. The Tier 2 Support Engineer helps to craft processes, procedures, templates, and tools to help propagate knowledge within the team. The Tier 2 Support Engineer will be instrumental in ensuring that company systems run efficiently, and end users have an optimal experience regarding any computer, application and platform queries. Location: This role is remote and open to candidates in Ontario, Canada

Job Duties & Responsibilities:

• Provide client support and technical issue resolution via ticketing system, e-mail, and phone for the Virtual Server Environment.

Requirements

Qualifications and Skills:

• 2+ years’ experience in a Software troubleshooting\client services role
• Knowledge of accounting and billing; be able to investigate reports\database for any disruption of data and payments.
• Experience with help desk support software and ticketing systems
• Excellent oral and written communication skills
• Must have flexible availability to work statutory holidays and occasional weekends

Benefits

What We Offer:

Benefits:

• Medical, Dental, Vision, and Life Insurance
• Flexible PTO
• Sick Days
• Remote work from home option
• Education reimbursement

Employee Perks:

• Professional and Financial Growth
• Great culture and environment
• Social, Health, and Wellness Events
• Anniversary Gifts
• Birthday Time Off

Equal Employment Opportunity: AbacusNext is an Equal Opportunity, Affirmative Action Employer.

"

CareMessage is looking for a Senior Implementation Project Manager to join our growing team: At CareMessage, we love our customers and are committed to their success. This role requires someone with 5+ years project management experience who has worked on complex projects within the healthcare landscape. As a Senior Implementation Project Manager, you'll be responsible for working with CareMessage's newest customers and helping them successfully implement our product features so that they achieve their clinical goals. You'll play a major role in crafting optimal workflows, training programs, and general best practices for implementations. As a member of the Customer Success team, you'll partner with people from other CareMessage teams (e.g. Sales, Product, Research, Engineering) to ensure that our customers are set up for long-term success. This role requires someone with experience leading customer implementations involving system integrations in a healthcare technology setting.

Who You Are:You have a continuous improvement mindset, are driven to understand “why,” and are able to suggest ideas to improve the current environment in a constructive manner. You think critically before acting. You are comfortable interfacing with customers and vendors. You have experience monitoring and reporting on progress against critical implementation and project lifecycle milestones. You are able to raise interdependent issues/concerns that may impact deliverables. You subscribe to and promote a culture of collaboration, where knowledge and skills are shared to facilitate efficient and timely delivery of our customer commitments.

Requirements:Prior experience with healthcare integrations, including HL7 messaging standardsPrior experience with API and SFTP protocols and standardsExperience with one or more EMR/EHR systems such as (but not limited to) Epic, NextGen, Allscripts, etc.5+ years project management experience5+ years healthcare industry experienceDemonstrated experience in gathering and transforming customer needs into actionable technical recommendationsExcellent communication skills – written, verbal, interpersonal – and strong ability to communicate with key stakeholders across multiple levels of an organization who have varying degrees of technical aptitudeOutstanding interpersonal, critical thinking, and analytical skills along with a proactive, problem-solving attitudePassion for using technology to transform healthcare access and delivery in underserved communitiesResourcefulness, flexibility, and excellent follow-throughAbility to manage multiple concurrent projects and drive initiatives in a cross-functional environmentAbility to work independently and as a collaborative team player, with strong time management & prioritization skills

Within 1 month you will:Learn the product inside and outSpeak with customers to understand their needs and their clinical goalsShadow the implementations for a set of customers, learning about established templates and best practices

Within 3 months you will:Partner with colleagues from across the company to optimize the touch points along the customer journey, using your project management expertiseDevelop new processes and enhance existing best practices for implementations as you take ownership of leading your own project portfolioContribute documentation for our internal knowledge base

Within 6 months you will:Grow your technical hat and become a subject matter expert in one or more technical integration areasLead a cross-functional group in achieving implementation-related company-wide objectivesWork with our Product and Engineering teams to prioritize customers' feature requestsCompensation Details:

This role is currently set at a senior-level, equivalent to someone who has held a handful of Implementation Project Management-related roles in the healthcare space in the past. Our salary allocation for this role is $122,000. All team members performing the same role at the same level are paid the same regardless of where they are in the world.

",

"

Glimpse K12, Inc. is the leader in Education Return on Investment (eROI) software. Our platform helps school districts track, manage, and evaluate the effectiveness of the tools and resources they are putting into the classroom. Our customers include school and district administrators.

We are looking for someone interested in joining a high growth, all hands on deck, startup. We are growing extremely fast and are scaling our success and implementation teams.

Role: Implementation Project Manager / Customer Success Manager

The ideal candidate is someone who likes to manage multiple projects at one time. As we onboard new districts every week, your responsibility will be to guide them through the onboarding process, track the current status of each district, and meet with senior management to discuss project status and issues. You will also manage the implementation team to ensure they are focusing on the highest priority items each day.

Please let us know if you are interested in helping schools create better outcomes for students!

",

Product Support Representative

We are looking for a representative who is extremely curious and motivated by helping others. This person should be passionate about learning from any opportunity and fulfilled in solving difficult problems (technical and financial). In this role, you need to be intuitive and strategic in solving problems and coming up with solutions for our merchants. You’ll be working with merchants over the phone and via email to install POS systems, assist with initial data migration and POS training. Post installs, you will troubleshoot technical issues, provide product and financial support and maintain positive client relationships. In this role it will be really important to be flexible when priorities shift on the fly.

Responsibilities:

• Installing hardware and software systems
• Collaborating with various departments to ensure a smooth onboarding process.
• Working with merchants to migrate all customer information and data from their current system to the new system.
• Training clients and various internal departments on new software systems
• Identifying the cause of bugs or problems with the system and working with the development team on a resolution.
• Provide phone and email support for our merchants and sales reps
• Assist merchants with troubleshooting credit card processing, equipment and software issues
• Reconcile deposits and statements for our merchants and assist navigating software systems
• Partner with our operations and sales teams to provide quality and cohesive support
• Deep-e and perform root-cause analysis for larger technical/processing issues and abnormalities
• Continuous learning which may include cross-training into multiple departments
• Able to work with team to cover different shift schedules

Requirements:

• Strong oral and written communication ability (over the phone and email)
• Quick and eager learner
• Passionate about building relationships with and servicing our clients
• Technical aptitude
• Highly organized with strong follow-up and attention to detail
• Self-starting and driven
• Ability to self-manage and multi-task projects with varying degrees of priority
• Flexibility to work outside of normal business hours, including after-hours and weekends in order to best serve our clients

Remote office requirements:

• Must have access to a wired internet connection
• Must have access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection

"

We are looking for a Technical Support Specialist to join our newly formed Customer Support team. This role will report to the Manager of Customer Support and will have an immediate and lasting impact on our business as we launch new products, scale our teams, and support many more customers.

During this rapid growth phase, it is critical that we continue to invest in our technical support capabilities. As such, we recently launched a Customer Support team that is focused on delivering exceptional service and experience to our customers.

As an early member of the Customer Support function, you will:

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Become a technical expert in Modern Treasury’s product suite and partner closely with the Customer Success and Engineering teams to support our customers. This is an important step towards understanding our customers, the problems we solve for them, the processes we need to build, and the key decisions we need to make as we scale the Support team.
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Create, and maintain, self-help documentation for our internal and external customers. As the frontline of Support you are in the best position to identify opportunities to provide proactive support through our help center. You will work cross-functionally as you write documentation to ensure new and existing content is up-to-date and accurate.
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Contribute to the smooth day-to-day operation of the Support team, including managing customer escalations effectively. You will work primarily with CSMs on customer-facing communications and with Engineering on internal escalations to meet and exceed our service level commitments. You will also collaborate with Product, Bank Partnerships, Sales, Marketing, and Finance from time to time depending on the nature of inidual customer requests.
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Use data-driven methodologies to collate customer feedback and trends. Review the data regularly with your Customer Success peers to find ways to continually improve our customers’ experience. Share relevant customer-specific and product-specific recommendations with Engineering and Product to alleviate recurring issues or develop new capabilities that increase our customers’ operational efficiency.
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Assist in planning, developing, and implementing policies, procedures, performance standards, and training programs for the Customer Support team.
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Leverage your SQL data analysis, business intelligence, and API troubleshooting skills to either resolve common technical questions or diagnose issues in-depth before triaging to the Engineering team. 
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We strongly believe that investing in personal and professional growth puts us in a position to deliver long-term value to our customers. This role offers a unique opportunity for growth in a value-driven company, and it sits at the intersection of our customers, our people, and our products.

Modern Treasury builds payment operations solutions. Our tools automate the full cycle of money movement—from payment initiation, through approvals, to reconciliation—and are accessible through web application or API.

We believe that payment operations is at the core of every business. We’re a lean team and we work hard to build outstanding products for our customers. When we succeed, our customers grow.

During your first week you will:

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Complete our company onboarding process where you will learn all about Modern Treasury – our values, our history, our product, our brand – and meet various teams via small-group sessions alongside your onboarding peers. 
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Develop an understanding of our customers, user personas, sales process, and customer stories.
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Read our favorite industry primers.
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Become a master in our application and API.
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During your first six weeks you will:

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Meet and build relationships with leaders and members of the Customer Success, Engineering, Product, Sales, Marketing, and Revenue Operations teams.
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Shadow CSMs, and other Technical Support Specialists, while responding to customers’ daily support inquiries as part of your technical onboarding. Through this, you will gain a deep understanding of our customers, their use cases, and the various stages of their journey with Modern Treasury.
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Be shadowed as you begin to respond to inbound support inquiries.
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During your first six months you will:

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Support customers via chat, email, phone, and other channels with a high degree of autonomy within our stated SLAs.
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Own customer requests through resolution, working cross-functionally - with Product, Engineering, Customer Success and other teams - as needed.
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Participate in an on-call rotation for high priority requests received outside of business hours.
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Contribute to internal and external self-help documentation.
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Identify areas of opportunity and manage projects to refine processes and systems accordingly to improve the customer experience.
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What we're looking for:

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2+ years experience in customer facing roles at B2B SaaS companies in one or more of the following functions: technical support, customer success, sales engineering, product management, engineering, network operations.
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Experience in process improvement and documentation
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Experience with case management solutions such as Zendesk, Salesforce Service Cloud, Jira, Linear, etc.
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Knowledge of web connectivity and integration protocols such as JSON / XML, file transfer protocols such as FTP / FTPS / SFTP, API tools such as Postman, and API concepts such as idempotency and pagination.
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Experience in data analysis, data mapping, ETL, and advanced SQL queries such as multiple joins, subselects, case statements, window functions, CTE, recursive CTE, and other constructs.
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Experience with business intelligence tools such as Looker, Tableau, Power BI, etc. and cloud data warehouses such as Snowflake, RedShift, BigQuery, etc.
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Modern Treasury is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Modern Treasury considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

",

Location:  US Locations Only; 100% Remote

Exponent Partners is seeking a talented and experienced team member to join our Success Center. This position works as a dedicated resource to support a portfolio of customers.  The ideal candidate is technically savvy, customer-focused, and has a learning mindset.

This is an opportunity to join a collaborative, high-performing team that is focused on supporting nonprofit clients in the Human Services, Philanthropy, Fundraising, and Education sectors directly impacting world-changing missions. You will be directly connecting with clients and building opportunities for nonprofits to improve their impact. This position exists in a purpose-driven culture and will expose team members to a variety of clients and technologies that aim to improve the world we live in.

What We’re Looking For:

• At least 2 years of Salesforce.com experience, with six months experience as a System Administrator required.
• Must be ready to have Salesforce Administration certification within 3 months of employment.
• Ability to quickly assess situations and understand requirements.
• Strong experience in creating reports and dashboards using the Salesforce.com platform.
• Demonstrated success training end-users.
• Experience with a variety of third-party AppExchange apps such as Conga, Apsona, Workato, and others.
• Excellent written and verbal communication skills are among your strengths.
• Experience working in erse communities and across social, economic, and cultural differences.
• Hands-on experience with data migration and active data quality management.
• Prior experience working with nonprofits preferred, experience with nonprofit sector applications: Salesforce.org Nonprofit Success Pack (NPSP), Exponent Case Management (ECM), FoundationConnect, etc.

What You Will Be Doing:

• Providing superior customer support via email and video conferencing to nonprofit customers.
• For existing customers, providing re-training (as needed), as well as first- and second-level support for product issues.
• Helping customers find creative uses for their suite of services to meet their needs.
• Maintaining existing materials and creating new, sometimes tailored, training materials for new customers and products.
• Acting as subject matter expert for technology in the nonprofit spaces we serve, namely philanthropy, fundraising, education, and human services.
• Developing expertise in all products and solutions that Exponent Partners might utilize, especially ECM and Salesforce.
• Hosting training sessions, training clients and clearly communicating the benefits and functionality of each solution.
• Collaborating with the Customer Success Manager on outreach strategy to increase customer engagement and maintain high levels of customer retention.
• Maintaining accurate records and providing pertinent reporting about customers’ adoption or ongoing barriers.
• Working with internal teams to gather insight about customer behavior and product feedback to fuel customer success and Exponent Partners’ growth.
• Continuously improving knowledge, skills, and processes.
• Actively participating in the company’s inbound marketing processes (e.g. creating blog content, social media, etc.).

What You Can Expect:

• Competitive pay and total compensation package, including commission, a 401(K) employer match, and participation in an Employee Stock Ownership Plan (ESOP).
• Excellent benefits, including employer paid health coverage, and a generous vacation policy that grows over time.
• A supportive and collaborative environment full of high-caliber professionals.
• Flexible, remote work environment with zero commute time.
• Opportunities for innovation and tackling complex challenges.

Our Process:

• Priority will be given to candidates who apply by May 23, 2022
• While phone screening will take place on a rolling basis, interviews will begin the week of May 23, 2022
• All interviews are remote and will take place via Zoom, if you have any accommodation requests please let Talent & Culture know by responding to the interview request email

Who We Are:

Exponent Partners is a passionate, mission-driven organization that creates transformative information systems solutions for nonprofit organizations so as to enable radically better outcomes. We are information systems change agents, serving social impact change-makers!

We are a social venture, a B Corporation, a California Benefit organization, and an employee ownership company which works every day to support all of our stakeholders. We serve our clients through information systems for transformative impact.  And we support our staff through meaningful, impactful work in an environment and culture that is equal, erse, curious, growth-minded, innovative, results-focused, and progressive – just like the society that we seek.

Location: US Locations Only

Regional Support Coordinator

Job Locations US-Remote

Operations

Overview

Primary focus is handling the reconciliation of charts retrieved from provider offices for your region. In addition, this role will reschedule appointments with providers as necessary, handle inbound calls from both Chart Retrieval Specialists (CRS) and provider sites, and will audit and reconcile prior Chart Retrieval Specialist (CRS) medical chart uploads. This role will also be responsible to perform reminder calls for specific clients upon request.

Responsibilities

Serve and support the daily needs of the CRS team while at provider offices for chart retrievals, including but not limited to:

• Answer and handle inbound calls
• Maintain chart realization efforts
• Handle requests from call center team (appointments and special instructions)
• Complete reconciliation of prior days scheduled appointments
• Communicate with Provider’s as deemed necessary
• Responsible for the reconciliation of retrieved charts for the region and ensuring that all charts have been received
• Perform reminder calls for specific clients (upon request)
• Provide job aids and other training materials to Chart Retrieval Specialists while out in the field
• Shared responsibilities for assigning CRS to pre-scheduled appointments at provider offices
• Monitor emails from received from an outsourced company that handles reminder calls for scheduled appointments as needed
• Any other activity deemed necessary by the Onsite Regional Supervisor

Qualifications

• Able to work with multiple database at an efficient pace
• Intermediate knowledge and skill in Microsoft Suite (Word, Excel, OneDrive, Outlook)
• Demonstrated effectiveness at coaching and mentoring others
• 2+yrs Health Information Management, Medical Record, or call center experience
• Preferred understanding of medical terminology and medical office processes
• High school diploma or equivalent required

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.

*Except for states where legally prohibited to enforce mandates.

The Technical Support Representative provides technical support and assistance for the Beko/Blomberg Service network. Assists servicers and customers (retailers, builders, and end users) with any issue or perceived issue such as installation, operation, quality, service, and parts. Additionally, this role will support the NPI process by supplying lists of required parts needed for new product releases.

Duties and Responsibilities:

• Assist the entire service network with technical inquiries; assist dealers, installers, and customers with technical and installation advice on Beko and Blomberg products
• Provide technical assistance to technicians as needed
• Assist with NPI review process to validate all required parts for new products
• Support OEM customers, BlueStar & Fulgor Milano with all service/part inquiries and product updates
• Promptly respond to calls coming in via the Tech Support Line with an aim to provide excellent customer service and first call resolution when possible
• Conduct warranty claim review to validate claim accuracy for approval
• Provide technical support for all Canadian Distributors
• Document all calls received on the Daily Call Log
• Provide a Monthly Technical Assistance Report
• Perform other related duties as assigned by management

Attributes:

• Problem Solving - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.
• Customer Service - Manage difficult customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.
• Teamwork - Balance team and inidual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.

Qualifications:

• Minimum 7 years’ experience in appliance repair management (preference to distribution or manufacturer level management)
• High School diploma required; industry-related technical degree/certification preferred; Bachelor’s degree in related field a plus
• Efficient in Microsoft Office to include Outlook, Excel, and Word.
• SAP experience & OSHA certification preferred
• Ability to multi-task and handle multiple priorities in a challenging, fast-paced environment is needed
• Must have strong verbal communication skills and extreme attention to detail
• This can be a fully remote position so must be able to manage working from home or an off-site location and be able to structure the workday, manage time effectively, and work efficiently with minimal supervision
• Qualified applicants must be a U.S. Citizen or Legal Permanent Resident card holder. Sponsorship is not available for this role.

Title: Technical Support Agent (Remote)

Location: Remote Wisconsin United States of America

Job Description:

You are:

An inidual that likes challenges-No day is the same! You are a loyal inidual who is an independent thinker, self-starter who can provide premier technical support by communicating through the use of phone, e-mail, and/or web chat. You are passionate about providing top-notch technical support to clients including, but not limited to, the United States Postal Service and other government accounts for Pitney Bowes mailing and shipping systems, including our flagship product.

This position is remote and can be based anywhere in the continental US. However, preference will be given to candidates located in Wisconsin.

You will:

• Respond to Tier 2 Technical Support telephone calls, emails, and chats from clients
• Resolve problems efficiently and effectively, and process revenue related transactions
• Demonstrate extensive knowledge of networking and troubleshooting as well as the ability to talk to IT professionals, USPS/Government, and escalated clients
• Ensure necessary information is documented in cases, perform preliminary problem troubleshooting and document steps taken for resolution or escalate to next level of support
• Meet Quality Asurance Metrics, including but not limited to: security verifications, friendliness/professionalism, revenue generated from cross-sell opportunities, personal development, NSAT’s (client surveys)
• Punctuality and dependable attendance is critical to success

Your background:

• The ability to work an 8 hour shift between the hours of 7am 7pm Mon-Fri Central Time
• Minimum of one year of Customer / Client Service experience
• Demonstrated ability to: problem solve, de-escalate and resolve client issues, multi-task, be courtious, patient and analytical in order to handle client concerns
• Proven skills in: oral/written communication; work organization; Microsoft Office Applications, Internet, Chat, and Email; working with and troubleshooting various hardware and software
• Technical aptitude to remote resolve technical issues that could include, internet, Wi-Fi, and proxies
• Home office/desk with reliable internet service sufficient to meet the needs of the position. Proven success working from home is preferred, but not required. All computer equipment and peripherals will be provided.

Preferred

• Previous call center experience
• Previous Technical Support experience

To be successful working remote in this role, you must:

• Have a secure, quiet, distraction-free area at home in which to focus on work and protect client data
  • Have dependent and child-care arrangements
  • Be comfortable primarily communicating with colleagues via videoconference
  • Be as productive (if not more) working from home as in office
  • Be able to work independently with little direction
• Have the technology to work successfully at home
  • Reliable high-speed internet
  • In-house, hard-wired internet connection
  • Internet Service Speeds, while working, must support a minimum 30 Mbps download
  • Check your current speed at www.speedtest.net; ongoing checks once working are required

About CoinTracker

Applying

Please apply directly on our careers page — applications via YC are unmonitored!

Overview

CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.

Our mission is to increase the financial freedom and prosperity of iniduals and companies.

Some things we’re proud of:

💲 Over $50B in crypto assets are tracked on CoinTracker

📈 Profitable and growing rapidly

🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders

💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more

🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google

About the role

This is a remote role open to candidates in the Greater Delhi Area, those located in APAC region countries.

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. As a Product Support Specialist at CoinTracker you'll delight our customers with world-class customer support and help make cryptocurrency accessible to everyone.

1-year outcomes

• Participate in onboarding and training two new hires

• Expand our internal and external knowledge with at least 2 weekly contributions (new articles, edits or video content)

• Close an average of 150 support tickets per week

• Maintain an average quality score of 90% or above

You will:

• Answer technical customer inquiries via email

• Generate high-quality educational resources for our users and team

• Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback

• Learn and grow with a fast-growing team

Some of the skills and knowledge we’re excited about

• 1-3+ years of previous SaaS Support experience and high volume support

• Foundational knowledge of cryptocurrency DeFi, NFTs, and/or blockchain technology

• Experience distilling complex ideas into more simple terms, like teaching others a new board game

• Observing patterns and solving puzzles

We are looking for someone who is or has

• Clear and proficient in written communication in English

• Empathetic, positive, patient, and excited to help users' solve their pain points

• Organized, reliable, independent, and productive

• Comfortable with mathematical and financial topics

• Excited about providing fast-paced support in a high-growth startup

• Looking to learn about startup support in a hands-on manner

• Able to work effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.

Technology

Our engineering process includes:

• Code reviews
• Continuous integration
• Multiple daily automated deployments to production
• Automated testing with >85% code coverage

Some of the technical challenges we face are:

• Lots of data — billions of data points to track transactions and market pair prices.
• Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
• Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
• Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
• Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.

Our tech stack is:

• Web: HTML, Javascript, React, CSS, Sass
• Mobile: React Native, Expo, GraphQL
• Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
• Infrastructure: GCP, AWS

Apply Now

About CoinTracker

Applying

Please apply directly on our careers page — applications via YC are unmonitored!

Overview

CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.

Our mission is to increase the financial freedom and prosperity of iniduals and companies.

Some things we’re proud of:

💲 Over $50B in crypto assets are tracked on CoinTracker

📈 Profitable and growing rapidly

🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders

💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more

🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google

About the role

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.

Some things we’re proud of:

📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)

💲 Profitable

🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders

💼 Venture-backed by Accel, Y Combinator, and other top investors

🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google

Learn more about our mission, culture, and hiring process.

Your opportunity

Join our tight-knit, early-stage distributed customer support team that thrives on solving interesting user issues and providing empathetic, human-centered support. As an early member of the support operations team, you will support our quickly growing customer support team and make impactful improvements on the speed, accuracy, and quality of support at CoinTracker. You will also act as a trusted expert in the support organization, helping implement initiatives to create world-class customer experiences.

You will

• Perform moderate data visualizations and analytics to present insights using tools such as Google Sheets, Coda, and Looker

• Collaborate with support team members, leadership, and other teams to provide needed support and ensure projects are delivered within scoped timeline

• Assist with onboarding of new hires on the support team, ensuring new hires have the right access required for their roles

Some of the skills we're excited about

• 2+ years experience configuring and supporting tools such as Zendesk, Guru, and other customer support applications

• 2+ years experience assisting in project management lifecycles within a support organization

• 1+ years experience using tools such as Looker, Tableau, and Google Sheets to visualize and gain insight from support or business-related data

• 1+ years experience writing training or enablement materials for internal audiences

• Excellent written and verbal communication skills

We're looking for someone who

• Is excited for, and talented in, the nitty-gritty of support operations

• Has a customer-centric attitude with previous experience working in a support team and with support data

• Is passionate about cryptocurrency or other technology helping to bridge gaps in financial equity and prosperity

• Thrives in an early-stage startup environment with less stability and more ambiguity

• Works effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT

1-year outcomes

• Decrease average support time to resolution

• Decrease time-to-onboard for new support hires

• Increase support project success by refining project management process

What's it like working at CoinTracker?

We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.

If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.

Technology

Our engineering process includes:

• Code reviews
• Continuous integration
• Multiple daily automated deployments to production
• Automated testing with >85% code coverage

Some of the technical challenges we face are:

• Lots of data — billions of data points to track transactions and market pair prices.
• Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
• Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
• Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
• Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.

Our tech stack is:

• Web: HTML, Javascript, React, CSS, Sass
• Mobile: React Native, Expo, GraphQL
• Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
• Infrastructure: GCP, AWS

Apply Now

Keystone Advisors Overview

At Keystone Advisors we partner with top insurers to help clients find essential health coverage in 49 states. We provide iniduals, families, and businesses with health, dental, vision options, as well as Medicare options including Medicare Advantage, Medicare Supplement Insurance, and Prescription Drug Part D plans.

We are experts in the health insurance market and define our outstanding performance. Our team gives their best to match our clients' needs. We are proud of helping thousands of Americans to find peace of mind and economic stability. Even though many things have changed throughout the decades, one thing remains the same: We are the key to finding the right health plan for our clients and customers.

Job Summary

Keystone is a fast-growing company seeking top talent in Texas, Utah, and Florida. If you enjoy working in a fast-paced environment and want to be part of a team with a purpose Keystone may be right for you. 

We are seeking a licensed call center representative to provide superior customer service to all agency clients and will be expected to make outbound and inbound calls. This position is eligible to be remote, must have license to qualify.  The representative will be responsible to assist clients with inquiries, review benefits and answer any questions pertaining to their programs.

Duties and Responsibilities

• Outbound and Inbound call activity
• Update client accounts in CRM systems
• Provide excellent customer service with all customers
• Maintain and ensure privacy and confidentiality of customers PHI and other sensitive data.
• Work flexible hours to meet business needs
• Additional duties may be assigned as needed
• Medicare Enrollments

Qualifications

• High School Degree or Equivalent, required
• Some College+, preferred
• Active Group 1-Health & Life License
• Maintain CE to ensure active license status.
• Clear a State required background check to obtain and maintain license

• Clear an employer background check
• Appointment Release Letter required before the start date

Knowledge, Skills, Abilities

• Excellent communication and interpersonal skills
• Basic computer proficiency
• Confident self -starter who works well independently
• Attention to detail and accuracy of information
• Team oriented
• Proficiency with software applications
• Ability to work in fast paced environment with accuracy
• Bilingual: English/ Vietnamese, Spanish and or Arabic fluent speakers, plus
• Must Be Coachable, Team Player
• Well spoken, can articulate well with all prospects and existing customer base.
• Good Time Management
• Strong relationship building
• Build “Team” culture with own team and other departments

Working Conditions

• Required to have a dedicated work area established that is separate from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure.
• Must live in a location that can receive a Keystone approved high-speed internet connection or leverage an existing high-speed internet service
• Must reside in Texas, Utah, or Florida

Physical Requirements

• Sit for 8 hours or more
• Walk/stand and bend
• Ability to communicate - verbally and audibly
• Ability to use computer, keyboard, phones, and headsets
• Ability to multi-task

Company Benefits

• Medical Insurance, Company Paid Dental/Vision Insurance
• E.A.P
• Paid time off
• Generous paid Holidays
• Quarter Company Events
• Remote/ Telecommute

Customer Happiness Hero

Full Time, Part Time & Weekends

Remote

Part Time to Full Time

Support

Entry Level

ABOUT US

Working at Hello Innovation is more than just a job. It’s an invitation to reinvent the world as we know it, to go against the grain of what’s possible and to rewrite the rules along the way. Every day we get up and challenge ourselves to solve problems that matter, the problems that impact billions and bring radical change and improvement to humankind.

This may sound like a crazy, lofty goal, but we came from nothing (no investors or debt) and for nearly two decades our products have touched hundreds of millions of people. We’ve proved that industries change, problems are solved and lives are improved when design, technology, and the unexpected collide. And we’re just getting started.

A career at HI isn’t for everyone. We’re an eclectic team of dreamers, creators and doers who are on a mission to bring meaningful innovation to the world. If you’re looking to be inspired, challenged and leave work every day knowing you did the best work of your life, you’ve come to the right place.

ABOUT THE JOB

Customer experience is different at Hello Innovation.

We don’t believe in red tape or limits; we’ll arm you with the resources you’ll need to exceed customers’ expectations and deliver a truly remarkable experience.

As a Customer Happiness Hero, you can truly make a difference in the lives of the customers you serve and work closely with a team who’s obsessed with delivering the best. As a major player in supporting the success of our multi-million dollar eCommerce brand, you not only get to grow your skills in customer service, but learn about the operations and technology behind the scenes.

ABOUT YOU

• No babysitter required. You’re the ambitious, “roll up your sleeves” type that’s ready to get the job done.
• Empathy is your middle name. You have an uncanny ability to relate to people’s emotions and know just how to de-escalate a tense situation.
• You’re a modern-day MacGyver. You’ve never met a problem that couldn’t be solved.
• You’re ready for anything that comes your way. You’re comfortable with a little chaos and are always up for the challenge.
• You get it right, down to the last detail. You believe the difference between mediocrity and excellence is attention to detail.
• You are a learning animal. You’re always ready to devour resources to learn about new ways of doing things. There’s always a better way.
• You think before you act. Your high EQ allows you to self-regulate, continuously improve your weaknesses and ask for help when you need it.
• Helping people energizes you. You know that everyone has trouble sometimes, and seek to inject quality and care into every interaction.
• You’ve mastered the art of communication. You can gracefully break down, solve, and explain, even the most complex problems.

YOUR RESPONSIBILITIES

• Do whatever it takes to deliver the best customer experience while serving as the direct point of contact between our eCommerce store, customers and product vendors.
• Act as a resource for our online shoppers, providing product advice and guidance, while being compassionate to their needs and thinking outside-the-box to deliver happiness.
• Delight customers and vendors with a “wow” experience as often and creatively as possible, whether it be in resolving customer inquiries, placing new orders or coordinating order fulfillment.
• Support the team by coming up with innovative solutions to problems, sharing ideas, reporting trends and challenging yourself and the people around you to improve every single day.

COMPENSATION & PERKS

(AVAILABLE TO BOTH FULL-TIME AND PART-TIME EMPLOYEES)

• Meaningful work. Get paid to give a sh*t and make a real impact on people’s lives when they need it most.
• Top of market pay. Along with a full benefits package including health, dental and 401k.
• We ignite you – that’s right, you. We exist not only to deliver meaningful innovation, but to ignite and inspire the creative problem solver in you.
• Experience to prepare you for whatever career lies ahead. Including training and mentorship opportunities from some of world’s top talent.
• A fun, come-as-you-are environment. Our team never stops pushing you to be the best that you can be and still makes time to have some fun.
• Flexible scheduling. We can work around your schedule, whether you’re going to school, being a parent, or just living life to the fullest.
• Plus many more. Additional perks include catered lunches, team activities, paid holidays, bonuses and much more.

We have full-time, part-time and weekend positions available for this telecommute role.

Diversity isn’t just a checkbox. At Hello Innovation, our eclectic team from all walks of life is our secret sauce to meaningful innovation. Needless to say, we are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We’re the leading, all-in-one video shopping solution for Shopify. We empower thousands of customers around the world to grow their businesses with innovative technology, 24/7 support, and inspiring content.

Our story started in 2020. We've been well-financed and backed up by rockstar angel investors from Google, Uber, Facebook, Adobe, all from Day 1.

Our solution was wisely designed to help Shopify businesses drive more shopper engagement and generate real added revenue. It’s no coincidence that the most successful brands have started investing in video content years ago. Video has become the most engaging way to present and sell a product online, and it’s high time the eCommerce industry reaped all the benefits of video marketing. That’s where we come in — and we're just getting started!

We’re humble hustlers. More than just workmates, teammates, and digital desk mates - we’re family. We have each other’s backs through thin and thick, beyond Asana tasks and beyond formal arrangements.

At VideoWise, we celebrate ersity, treat people with respect, really listen to each other, provide equal opportunities for employment, growth, and advancement, and put every ounce of effort into creating the best employee experience.

For us, this is more than just a workplace. We want to share with you:

• Highly competitive salary - VideoWise is well funded and in a full growth mode looking for smart and talented iniduals to contribute to this growth.

• Generous vacation policy - We care about your mental health and we encourage our employees to take time off whenever they feel they need it.

• Generous equity - We're seeking people that want to get involved and be own a piece of the company. Since we're early stage the first employees will benefit the most out of this.

• Flexible work policy - Night owl or early riser, work whenever you want as long as results speak for themselves.

• Fully remote company - We’re fully remote with team members on 3 continents. Work from anywhere in the world, we’re all good.

• A team ready to be there for you whatever you need. Human to human, beyond job titles. <3

We are looking for a Community Marketing Specialist who wants to work in a fast-paced, exciting, and growing organization to join our Marketing team. If you are a tech-savvy guru with amazing know-how in social media, PR, and promotional events, we’d love to meet you.

This is a full-time position, remote location, preferably in the Eastern European timezone.

As a Community Marketing Specialist, you will:

• Act as the face and voice of our brand and manage all community interactions;

• Distribute engaging text, image, and video content for our social media accounts;

• Organize and participate in actions with the purpose of building/growing our community and boosting brand awareness;

• Coordinate with the Marketing team to ensure brand consistency;

• Build relationships with customers, potential customers, industry professionals, and journalists;

• 2-3 years of experience as a social media or/and community specialist

• Ability to identify and track relevant community metrics (e.g. engagement, growth)

• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, and writing email newsletter campaigns)

• Experience in writing compelling, engaging, and creative content for social media and other communities;

• Excellent communication skills;

• Self-starter with the ability to problem solve and take initiative

About Jasper AI, Inc.

Want to revolutionize Content Creation with Artificial Intelligence?

Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. On pace to be one of the fastest growing start-ups, we are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.

About the role

Want to revolutionize Content Creation with AI?

Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. We are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.

The Director of Product Support is responsible for supporting customers’ technical needs and ensuring their successful use of Jasper. We are looking for an experienced support leader to join our team and take on direct responsibility for a growing portion of our business. You will build and lead a worldwide team of highly skilled managers and specialists to deliver effective and efficient service. This role is key to driving and delivering world-class client experiences supporting a rapidly evolving and fast-scaling support environment and a complex SaaS product business. You will own the customer experience in your product area(s) by planning for and building a team, analyzing KPIs and implementing process improvements to improve team performance, coaching and developing a team or managers, and liaising directly with Product and Engineering counterparts.

Our team is passionate about supporting new employees and growing a culture of collaboration. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. Our three founders and executive committee are passionate about people and want to share the opportunity to be part of this experience.

This role is open to candidates located in the US and can be remote based.

What you will do at Jasper

• Create and drive a comprehensive customer success strategy for the technical support team. This includes effective hiring, onboarding as well as an operational plan including specifics around the people, process and technology required to achieve it
• Define success criteria and establish key operational metrics to track
• Develop standards for handling customer issues and escalation path to ensure customer satisfaction and drive successful outcomes
• Responsible for ensuring success for the (Go-to-market) GTM rollout of support programs.
• Identify the pain points, trends, and issues that our users and customers face. Most importantly, you will resolve those issues by directly fixing problems and by working together with the Sales, Engineering, and Product teams
• Provide world-class Customer-first Support to our ever-growing customer base with your unsurpassed customer service and problem-solving capabilities
• Investigate and resolve customer issues via our ticketing system or in real-time through Helpscout.
• Ability to work on time-sensitive issues and provide timely resolution and clear customer communication
• Assist clients with configuration and connection to other systems such as Surfer SEO, Grammarly, Copyscape, and DeepL.
• Work with the product engineering team to communicate bugs or other issues to be fixed and incorporated into future releases.
• Create or update customer-facing product documentation.
• Building successful relationships with our customers, both internal and external. 

What you will bring to Jasper:

• 3+ years people management and leading a Customer Support/Experience function
• The ability to speak to non-technical customers when troubleshooting technical issues.
• Excellent written and verbal communication skills in English. Solutions-oriented problem-solving and critical thinking abilities.
• Exceptional interpersonal skills - you care about people and are passionate about helping others. Empathetic.
• Self-starter and excited to work in an ever-changing environment. Highly motivated with a strong work ethic and good judgment. Technical writing skills.

Benefits & Perks

• Comprehensive Health, Dental and Vision Coverage for our Employees and Families (Jasper.ai covers 100% of the premium for employees), 401(k) program with company matching, and time-off to encourage a healthy work-life balance
• Monthly Wellness Reimbursement
• Jasper.ai is headquartered on Sixth Street in Austin, TX. Employees are welcome to work in the office or remotely
• A MacBook Pro and the gear you need to get work done
• Growing a new business can be chaotic so we strive for a fun, creative, and collaborative work environment to help us meet our objectives

Our goal is to be a erse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Technology

Our team is passionate about supporting new employees and growing a culture of collaboration. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. Our three founders and executive committee are passionate about people and want to share the opportunity to be part of this experience.

Apply Now

Sonatype is hiring a remote Communications Specialist. This is a full-time position that can be done remotely anywhere in the United States.

Sonatype - .

About Jasper

About the role

Want to revolutionize Content Creation with AI?

Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. We are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.

The Product Support Specialist (PSS) is responsible for supporting customers’ technical needs and ensuring their successful onboarding and use of Jasper and all our integrations. Product Support Specialists are responsible for post-sales technical support for customers and assisting them in proactive and reactive ways. PSS’s should help customers evaluate solution implementation, understand how to utilize it, integrate it into their existing systems, and successfully deploy and troubleshoot any issues with it. 

What you will do at Jasper

• Identify the pain points, trends, and issues that our users and customers face. Most importantly, you will resolve those issues by directly fixing problems and by working together with the Sales, Engineering, and Product teams
• Provide world-class Customer 1st Support to our ever-growing customer base with your unsurpassed customer service and problem-solving capabilities
• Investigate and resolve customer issues via our ticketing system or in real-time through Helpscout.
• Troubleshoot and resolve account issues.
• Ability to work on time-sensitive issues and provide timely resolution and clear customer communication
• Post-sales engineering assistance to help prospects understand the technical capabilities of the software and how it can fit into their organization’s existing systems.
• Assist clients with configuration and connection to other systems such as Surfer SEO, Grammarly, Copyscape, and DeepL.
• Work with the product engineering team to communicate bugs or other issues to be fixed and incorporated into future releases.
• Create or update customer-facing product documentation.
• Replicate customer reported issues and transfer to a developer report with clear reproduction steps and analysis
• Ability to recognize the severity of issues and react appropriately
• Feedback to support team colleagues to develop product knowledge and understanding
• Escalate complex data fixes and summarize the investigation and observations.
• Building successful relationships with our customers, both internal and external. 

What you will bring to Jasper:

• 2+ years customer-facing or user-facing experience
• The ability to speak to non-technical customers when troubleshooting technical issues.
• Excellent written and verbal communication skills in English. Solutions-oriented problem-solving and critical thinking abilities.
• Exceptional interpersonal skills - you care about people and are passionate about helping others. Empathetic.
• Self-starter and excited to work in an ever-changing environment. Highly motivated with a strong work ethic and good judgment. Technical writing skills.

Benefits & Perks

• Comprehensive Health, Dental and Vision Coverage for our Employees and Families (Jasper.ai covers 100% of the premium for employees), 401(k) program with company matching, and time-off to encourage a healthy work-life balance
• Monthly Wellness Reimbursement
• Jasper.ai is headquartered on Sixth Street in Austin, TX. Employees are welcome to work in the office or remotely
• A MacBook Pro and the gear you need to get work done
• Growing a new business can be chaotic so we strive for a fun, creative, and collaborative work environment to help us meet our objectives

Our goal is to be a erse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Apply Now

About Portal

At Portal, we're building Shopify for Service Businesses. Our mission is to power the next generation of modern service companies. We help marketing agencies, accounting firms, and many other types of businesses to sell and deliver their services online.

While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to provide a service on the Internet have to stitch together apps and are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.

In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.

About the role

At Portal, we're building Shopify for Service Businesses. We want to make it easy for entrepreneurs anywhere to start and scale service businesses: marketing agencies, bookkeeping firms, recruiting agencies, and thousands of others.

While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to sell and deliver a service on the Internet have to stitch together SaaS apps, and even then are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.

In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.

About the role

In this role you will be adept at both building relationships and resolving issues. You will be the primary technical point of contact for all Portal customers and build a deep understanding of our technical architecture and be ready to troubleshoot any issues. You will own or orchestrate resolution of cases, help build strong partnerships, and provide an unparalleled support experience for all customers.

What you are

• Prior experience troubleshooting technical issues and responding to customers

• Comfortable debugging code to find issues

• Have experience working with some log system (CloudWatch, NewRelic, Datadog, etc.)

• Excited by more ownership and the opportunity to have a meaningful impact

• Prior US work authorization required, we can transfer existing H-1B or similar visas on a case by case basis

• We are looking for someone who can work remotely from the US

What you'll do

• Primary technical point of contact for Portal customers.

• Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers setup and maintain their Portal.

• Take end-to-end ownership of issues, including initial troubleshooting and identification of root cause by analyzing logs, code, and supporting tools.

• Work in close collaboration with Engineering, Product, and QA to build an understanding of the product and provide input on the roadmap.

• Collect information and document bugs with Engineering for product issues that are impacting customers.

• Know the technical architecture and specifics of Portal, and be ready to troubleshoot issues.

• Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.

Technology

React TypeScript Go DynamoDB AWS Lambda

Apply Now

About Portal

At Portal, we're building Shopify for Service Businesses. Our mission is to power the next generation of modern service companies. We help marketing agencies, accounting firms, and many other types of businesses to sell and deliver their services online.

While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to provide a service on the Internet have to stitch together apps and are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.

In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.

About the role

At Portal, we're building Shopify for Service Businesses. We want to make it easy for entrepreneurs anywhere to start and scale service businesses: marketing agencies, bookkeeping firms, recruiting agencies, and thousands of others.

While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to sell and deliver a service on the Internet have to stitch together SaaS apps, and even then are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.

In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.

About the role

As the social & community lead, you'll be the person at Portal that is the "voice of the customer". You'll work closely with everyone else on the team, kickstart our social media presence, and take over operations of our Slack community. You’ll also become an expert on the product, and help the team with support.

Who you are

• You have good values.  You have high integrity. You understand why ersity matters and make others feel like they belong.

• You're experienced.  You have 2+ years experience working in a social, support, or community role.

• You're creative.  You adapt quickly to new information and aren't afraid to try 10 things that fail to find 1 thing that really works.

• You're empathetic. You can put yourself in the shoes of our customers and stay calm during difficult conversations.

• You know the tools. You're familiar with social media management tools and are opinionated about what the best setup looks like.

• You're an excellent written and verbal communicator.

What you'll do

• You'll lead social initiatives. You'll build and lead our social media presence across Facebook, Instagram, Twitter, YouTube, LinkedIn, and other websites.

• You'll lead our Slack community. You'll take over day-to-day operations of our Slack community, engage with our customers, and answer questions.

• You'll help with support. Just as with other members of the team, you'll become an expert in the Portal product and help with support.

• You'll create. You'll create or work with a partner to create native content for social media channels that defines and showcases our unique brand voice.

• You'll organize. You'll develop systems for other team members to utilize and benefit from social media.

• You'll measure. You'll develop and track measures of success for social media.

• You'll learn about startups. Aside from your core work, you'll have the opportunity to get involved in other areas - marketing, growth, support, ops, etc.

Technology

React TypeScript Go DynamoDB AWS Lambda

Apply Now