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YellowHeart is an NFT ticketing and music platform leading the entertainment industry into the future with mass adoption of blockchain and NFT technologies. Today, YellowHeart’s core focus is on the YellowHeart music marketplace, along with YellowHeart NFT ticketing. Our successes include:

• First Major Band (Kings of Leon) to Release Album as NFT
• Release of the last works of Jerry Garcia exhibited in the Rock & Roll Hall of Fame
• First launch of NFT song in space with SpaceX and Kings of Leon We’re a distributed team working from around the world — New York, Lisbon, San Juan, and many more. 

Music artists, fans, and blockchain technology all come together at YellowHeart. This is a fantastic opportunity to get experience and your foot in the door in blockchain tech and the music industry. Interacting directly with customers and acting as a liaison to the marketing, product, and development team is the best place to learn precisely what you’ll need to get your career started.

The Role

As a Customer Experience Specialist Intern, your role will be to help customers troubleshoot issues, deliver accurate and timely answers to questions, and direct communications to the right iniduals within the organization. You will also be a part of larger impact projects that will flex and grow your overall skills.

Duties + Responsibilities:

• Respond to incoming chats, social media inquiries, and emails
• Interacting with customers and handling customer queries and complaints promptly; use problem-solving skills to shift customer challenges into positive outcomes
• Exemplify the brand voice and tone in all customer and community interactions
• Creating, classifying, and updating support tickets
• All other duties and tasks assigned by leadership

Requirements:

• A minimum of Junior status in an undergraduate degree program
• Have knowledge and interest in blockchain technology and NFTs
• Experience with Discord, Reddit, and other community platforms
• Strong written and spoken communication skills
• Self-motivated, proactive, and organized

About TrekkSoft

TrekkSoft is a leading SaaS booking software provider in the tours and activities industry, active since 2010. We make the world's activities bookable! Do you want to be a part of a growing SaaS environment with an international and dynamic team? Join us in the role of Technical Support Representative!

Role outline

You are strong at problem-solving, have an affinity for technology, an enthusiasm for customer service, and experience in Help Desk support. You will work closely with your Support colleagues and stakeholders across TrekkSoft to create the best customer experience. Join us and help our customers to resolve their issues and make the most out of our booking solution!

Responsibilities

• Effectively interact with customers of all technical skill levels to define, research, and resolve customer issues quickly and accurately.
• Communicate and resolve technical issues via email or chat until resolution.
• Contribute to and manage the customer facing knowledge base articles.
• When immediate resolutions are not possible due to e.g. a bug, document the issue and escalate this to the product team through established procedures.
• Provide timely updates to customers, colleagues, and management on the status of outstanding cases.
• Organize and communicate customer feedback and bug reporting to the appropriate internal audience.
• Provide a superior level of service in all customer interactions, with a target of first call resolution.

Requirements

• Demonstrable 3+ years experience providing technical support in customer-facing roles, preferably in a SaaS environment or tech company.
• Fluent English and Spanish, both spoken and written. German and Italian are a strong plus.
• A technical background in at least two of the following: HTML, CSS, API or SEO
• Ability to research using internal knowledge bases and public documentation (e.g. Help Pages, StackOverflow, etc…)
• Previous experience using Hubspot, Intercom, Zendesk, or other CRMs or customer communication systems.
• Creative problem-solving capacity to find customer solutions within the constraints of the software. Strong affinity with SaaS and technical systems.
• Strong customer focus. Your main goal is problem resolution and customer happiness.
• Knowledge of the tourism industry is a big plus.
• A bachelor’s degree.
• You are a resident of the EU or are in possession of an EU passport.

Benefits

• Competitive salary.

• A full-time contract, with a 6 month trial period.
• Work from our coworking office in Lisbon, or remotely depending on preference and location.
• Support for online certifications on Coursera and Udemy.
• Be part of a highly international, motivated and fun team
• Join our yearly Team Week in an international location!
• Grow in a dynamic and fast-paced environment with lots of opportunities to make an impact.
• Find our more about us here: https://www.trekksoft.com/careers

We are looking for a fast-learning E-Commerce Support Specialist who sees it as his mission to solve customer problems, and aims to reach the next level — the Integration Specialist — in a few months.

Product: iPaaS solution with a strong focus on e-Commerce integrations to help businesses automate sales, marketing, and fulfillment.

Progressive team: the company has almost 40 employees, so you will find yourself in a warm, friendly atmosphere. Your mentor will help you join the team and become one of the enthusiasts.

Requirements

Together We Will:

• Be the first contact point for many customers, setting the foundation for long-term relationships;
• Communicate with customers across multiple platforms (Help Desk, email, social media);
• Attract new clients and create automated workflows based on their requirements;
• Troubleshoot customer issues or escalate them to the rest of the team;
• Face the daily challenges related to the Support Agent position.

What We Will Need:

• Excellent written and verbal English skills;
• Excellent communication and listening skills;
• E-commerce background (e-commerce, ERP or CRM systems);
• Interest and adaptability to new technologies;
• Ability to troubleshoot;
• Multi tasking;
• Self dependence.

Would Be a Plus:

• Any experience in selling on Amazon or eBay;
• Experience with e-commerce products and tools like Bigcommerce, Shopify, ShipStation, Alloy, Paragon;
• Skills with HTML, CSS;
• Ability to read through a JSON or XML file.

Benefits

We Offer:

• Lots of interesting work with the Integration Platform-as-a-Service;
• Compensation in USD;
• Monday to Friday selectable schedule (two shifts: 9:00-17:00 CET and 16:00-00:00 CET);
• International team;
• EU based product company;
• Fully remote.

As a Strategic Customer Success Manager at Quicknode, you will be responsible for nurturing our top accounts to drive greater adoption, satisfaction, and expansion revenue through technical guidance, thought leadership, and best practices. You will be working directly with many of our top customers to help enable their success. You’ll jump headfirst with customer onboarding, adoption, education, and ongoing advisory and nurture.

About the company:

KUKU FM is a podcast platform for vernacular languages where users can create or find great quality audio shows ranging from Audiobooks to thriller stories. We are disrupting the traditional radio to bring back the nostalgia we all grew up with. Our mission is to build an audio platform to bring together communities to share stories and spread knowledge. Audio sharing platforms are a $15B Industry in China and $10B in the US with an active user base of 500 million. Started by IIT alumni, KUKU FM has grown to a product with 150k+ users and more than 1,000 creators in less than 3 months. We are a funded start-up backed by some of the most prominent VCs in India.

What will you do?

1. Identify and build relationships with prominent influencers

2. Negotiating deals and partnerships and will need to be able to

properly communicate.

3. Develop relationships and network with influencers.

4. In-depth knowledge of the social media marketing industry

5. Impeccable verbal and written communication skills

6. Excellent interpersonal and relationship buildings skills

7. Should be street smart and a team player

Key Qualification:

1. B.Tech / BE / MBA from recognized institutes.

2. Strong understanding of how strategic influencer marketing can deliver highly effective, creative & measurable outcomes.

3. Solid understanding of social media and Audio/video platforms, specifically YouTube, and other social media platforms.

4. Excellent communication and interpersonal skills

We offer:

● Competitive salary depending on the candidate's qualification.

● The opportunity to create an impact in the entertainment industry.

● Complete Ownership. Kuku FM offers true transparency and autonomy. Our culture is unique and is key to how we innovate.

● Learning. You get to work with some of the best people in a highly fast-paced growth environment

About Sheesha Finance

Sheesha Finance is the first decentralized, community-centric VC of its kind, where investors can simply stake their tokens and claim rewards from unlimited future projects. It caters to anyone interested in investing in DeFi and gaining exposure to tokens from projects across a multitude of Layer 1 blockchains, including Ethereum, Binance Smart Chain, Polygon – with further expansion in the near future. 

As Sheesha's Community Lead, you will create and lead the community strategy to create brand awareness and build trust in the community. You will be responsible for setting the communications strategy and managing our online presence spanning multiple channels (chatrooms, blog, etc). You will host and attend meetings, online conferences or AMAs and engage with teams to grow the Sheesha Finance ecosystem.

Responsibilities:

- Drive community strategy, development, growth, and engagement

- Manage communication channels, including live chat, blog posts, and social media

- Assist third-party developers building on top of Compound with assistance, marketing and publicity

- Organize meetups, webinars, AMAs and other community and engineering-focused events

- Source feedback, ideas and actionable information from the community

- Manage social media channels and ensure a great distribution of our content across all communities –from Telegram to Twitter and beyond

Candidates in the West Coast Region of the US are encouraged to apply!

We are looking for a passionate, customer service focused Customer Success Manager for our West Coast region. As a Customer Success Manager, you will be responsible for ensuring that all HeadLight customers are fully engaged and getting the value they expected from our product, services and company as a whole. The Customer Success Manager provides ongoing guidance in adopting HeadLight’s technology and coaching them in order to expand their capabilities.

HeadLight delivers industry-leading technology to infrastructure construction teams. Our visual-based inspection and verification technology enables clients to streamline and mobilize project inspections, communications, and documentation leading to superior project delivery. The HeadLight platform has been used on transportation construction projects nationwide. Customers include large departments of transportation, top-tier consulting engineering firms, contractors, equipment manufacturers, and industry-related materials companies.

Job Description:

As a Customer Success Manager, you will be reporting to the Manager of the Customer Success Team. The ideal candidate is passionate about bringing the best customer service experience to our enterprise customers. To be successful in this position, you will need to demonstrate the ability to build strong relationships in order to ensure the success of customer renewal and upsell opportunities.

What You’ll Get To Do:

• Manage Enterprise Accounts in respective territories
• Manage customer success and growth by driving user adoption and building partnerships with sponsored and key stakeholders
• Understand customer goals and success criteria identified during the sales process
• Manage the delivery of customer product and services with full understanding of the customer’s scope, schedule, deliverables, resources and risks
• Partner with technical training lead(s) to plan and execute onboarding strategy
• Provide virtual training and technical support or coaching as necessary.
• Monitor performance across the customer lifecycle
• Ensure users reach full adoption with product
• Build a community of advocates within each customer account
• Own renewal and upsell opportunities with existing customers
• Identify references and referrals for ongoing sales and marketing campaigns
• Travel occasionally to customer locations, estimated 35% travel required

Requirements

• You have a strong sense of ownership and drive for excellence
• You have Passion for SaaS offerings and delivering value to our customers through desired outcomes
• Have 5+ years experience in a customer success management or account management role partnering with enterprise customers
• Familiarity with mobile and cloud-based technology tools is a plus
• Proven track record of successful customer upsells and high customer retention

• Customer Obsession: We exist for our customers. We strive to partner with them, understand the impacts of the challenges they face, and earn their trust to solve them.
• Love Problems, Not Solutions: We don’t get so fixated on a solution that we lose sight of the problem. The best solution wins - no matter the source.
• Ownership: We honor and take ownership over commitments to each other. We are not self interested and refuse to say, “that isn’t my job.” We act on behalf of the entire company.
• Details Matter: Paying attention to the little things leads to the ability to accomplish big things. We focus on ensuring we get the small things right. We leave things better than we found them.
• Earn It Through Results: We achieve our goals by delivering results. We refuse to manage perceptions of results. We work to deliver them with quality in a timely fashion.
• The Why Matters: Know why before taking action or investing time. We give context, set clear goals, and use independent judgment. We don’t do anything just because “someone said so” or “it felt right.”
• Fail Fast: Speed matters in business. As a result, failure will happen. Do it small, do it quickly, understand it, and use it to learn from and grow.
• Build Trust: We start by assuming good intentions. We depend on others, so we work deliberately to bring out the best in one another and build trust through visibility and transparency.
• Challenge Ideas, Respect Decisions: We love to challenge our own thinking. When it’s time to move, we respect the decision, commit, and all pick up the oar and row together.
• Think Big: We are comfortable being uncomfortable. We strive for thinking at levels that allow us to scale and make the biggest impact for our customers.

Benefits

Medical

Dental

Vision

401k Matching

*****We interrupt this job posting to bring you a message from our founder*****

“I'm Brad, my wife's name is Sarah. We have been serving central Texas since 1999 and currently have locations in both Austin and San Antonio. We only hire the highest skilled, most reliable employees (check out our over 7000 google reviews with a 4.9 star rating) But we don't stop there: If Sarah and I wouldn't want them over to our house for dinner, they don't work with us at Radiant, period. Not only are our employees knowledgeable and courteous, but they're all-around great folks who will go out of their way to make sure that our customers are taken care of. 

Solving problems for our customers, doing the job right and standing by all of our work 100% - it's just what we do.”

********

We are Looking for a Talented Dispatcher to:

• Organize & coordinate daily schedules based on call priority & technician ability
• Dispatch & debrief our technicians
• Monitor performance of service techs
• Communicate with customers in a timely & effective manner
• Understand sales goals & hold team accountable

Our Ideal Candidate:  

• Experience in a Home Service industry is highly preferred!
• A hawk-like eye for details (at least to the point where they read this whole job posting)
• Problem-solving skills that rival Sherlock Holmes's (probably also loves puzzles)
• A near-superhuman ability to multitask 
• Thrives in a fast-paced environment (ie: clock in, GO GO GO GO, clock out)
• Focus on top notch-customer service
• An empathetic and upbeat attitude 
• A backbone! Our dispatchers thrive under pressure.
• A drive for excellence
• No qualms with making quick decisions as things change throughout the day
• Experience with ServiceTitan (Strongly preferred)

 What You Can Expect: 

• Salary Range $16-18/hr depending on experience (with set criteria for wage increases) - consistent pay weekly on Fridays
• Schedule: Tuesday-Saturday 9am-6pm Central Time (Initial training schedule may differ)
• Work from home; fully remote position
• Top-Notch Benefits Package:
  • Medical, Dental, and Vision (Oh my!)
  • Company-Paid Life Insurance
  • 401(k) retirement plans with company matching
  • Voluntary STD/LTD coverage
  • Employee Assistance Program
  • Paid Parental Leave
  • 80 hrs of PTO + paid holidays
• Company-provided computer, 2nd monitor, keyboard, mouse, and headset for computer-based phone system
• Employee discounts on Radiant plumbing + HVAC services
• Stability: We've been in business since 1999, and we're only getting better!
• Team-focused work environment 
• Fun! We're a little goofy, and no one here is above a little "toilet humor" (Check out our Youtube page to see what we mean: https://www.youtube.com/channel/UCzF2rbAhD-3MpLMPg2RaxHQ)
• Community Focus: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes.

Looking for a new career opportunity? Are you an analytical, organized, and results-driven leader? Do you enjoy developing and coaching your direct reports? Does solving problems that yield high Customer Satisfaction & Quick Resolutions make you grin from ear to ear? Do you want to work for a remote-first employer that enables their team to grow?

Our Technical Support Operations Manager role may be a great fit for you if you like building employee relationships and building scalable tech support processes from the ground up. If you value autonomy when figuring out how to solve problems and scale your org, again, this opportunity may be a great alignment with your career goals. This leadership role will report directly to the Director of Customer Success and make a significant contribution to the development of our overall customer experience strategy.

Treez is looking for a rising support operations leader to own and drive the strategy for technology and people within the support organization. In this role, you will identify, implement, optimize, or create the systems we need, as well as, capture and leverage data to make the informed decisions that improve our support experience. This is a crucial leadership role that will help scale the Treez business while offering opportunities for both personal and professional growth.

What You’ll Do:

• Lead, develop, & manage the technical customer support team
• Responsible for building, defining, & leading the 3 tiers of Treez support
• Tier 1 - Lead our offshore contracted Tier 1 Team
• Tier 2 - Lead our on-shore Tier 2 Team
• Tier 3 - Lead our most technical Tier 3 Team
• Build iterative frameworks and continuously improve support performance
• Define & streamline escalation flows between tier 1, tier 2, & tier 3
• Partner with and build cross-functional relationships between Product Management and Engineering to streamline the feedback loop with our clients
• Manage & delegate all outbound support customer communications including service incidents, release announcements, community content, & help center content.
• Find, recruit, train & onboard new support employees
• Maintain integrity & effectiveness of our support tools including Zendesk, Salesforce, etc..
• Report weekly, monthly, quarterly, & yearly results to reporting manager

What You’ll Need:

• 4+ Years of experience in a customer-facing technical support role, experience with a geographically dispersed team a plus
• 2+ Years of experience managing a customer-facing technical support team. Experience at a technology product company is preferred
• 1+ years of experience managing a support queue preferring experience in Zendesk or a related tool
• SQL & Database (querying) experience
• Application Log File experience
• System-level monitoring tool experience
• Strong Troubleshooting experience and capable of reading logs

Nice to Have:

• Zendesk or related experience
• JIRA or Gitlab or related experience
• Confluence or related experience

Join the Treez Forest and You’ll Enjoy:

• Equity for all employees
• Flexible vacation
• Leadership training
• Health and Dental Insurance
• Remote First Work Environment
• Personal and professional growth opportunities with a growing company
• Transparent leadership
• A erse culture of inclusion, innovation, improvement, and customer service
• Making a significant difference in the cannabis industry

About Treez:

Treez is the leading enterprise cloud commerce platform that streamlines retail and supply chain operations within the cannabis market. Through its innovative technology for retailers and brands, the company provides a robust breadth and depth of software solutions required to operate a successful modern dispensary.

Solutions include point of sale, dispensary inventory management, omnichannel sales capabilities and multiple cashless payment options all on a mission-critical platform that ensures regulatory compliance across every supply chain transaction. The innovative platform also connects essential brands with their retailers through a centralized brand catalog with real-time market insights. The extensible open API platform provides smooth integration into a variety of best-of-breed solutions, including CRM, marketplace, cashless payments and data analytics across the partner ecosystem, giving retailers everything they need to grow their business.

Treez Continually Strives to Create a Diverse and Inclusive Environment:

Treez provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Treez Commitment to a Remote-First and Safe Workplace:

Treez is currently a remote-first workplace, meaning that nearly all work can be accomplished from home with occasional in-person meetings and travel. All employees at Treez must be vaccinated against Covid-19 if they are to meet with other Treez employees; legally mandated exemptions are excepted. Treez reserves the right to revise its policies at any time.

Care Coordinator - (Remote)

• Are you an experienced Care Coordinator looking for a new challenge?
• Do you value care management and quality improvement?
• Are you motivated, energetic, and excited to become part of the Kepro team?

If so, you might be our next new team member!

Who we need:

The Care Coordinator provides field care coordination outreach activities to support care management program delivery to plan Enrollees to support healthy lifestyle choices & to reduce short and long term effects of chronic illnesses.

Why us?

Kepro is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting.

People Focused. Mission Driven.

Shape the future of healthcare with us. We are mission driven to improve lives through healthcare quality and clinical expertise.

We do this through our people.

At Kepro, you can do meaningful work that makes a real difference for the lives of iniduals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career.

Benefits are a key component of your rewards package at Kepro. These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work. They are comprehensive and fit a variety of needs and situations. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

What you’ll do:

• Ensure the responsible delivery of comprehensive services to enrollees.
• Conduct general assessments for supervisor/lead interpretation/evaluation and assignment to case manager / health coach based on results.
• Participate in the interdisciplinary case reviews for collaborative assessment and coordination planning to ensure quality care.
• Proactively engage in delivery of quality management program activities that are the direct responsibility of the Health Services team. Assists in the achievement and ongoing maintenance of accreditations for defined programs.
• Assist Lead, Supervisor and/or Manager in ensuring achievement of contractual financial obligations, including service delivery in a cost effective and efficient manner and through support of budgetary adherence by reporting accurate and timely work hours and expenses incurred during course of position duties.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

What you’ll need:

Required Qualifications

• Bachelor’s degree in health related field is required.
• Minimum of 1 year experience in care coordination (field environment preferred).

Knowledge, Skills, Abilities

• Knowledge and familiarity with public sector health coverage systems, e.g. Medicare / Medicaid.
• Knowledge of principles, ethics, and precepts of care management service delivery.
• Knowledge of customer service principles.
• Knowledge of medical terminology.
• Knowledge of regulatory and accreditation standards.
• Strong written and verbal communication skills.
• Strong field and telephonic interviewing skills.
• Strong computer skills, e.g. care management applications, Internet/Web, Microsoft Office (Word, Excel, Access).
• Strong prioritization and organizational skills.
• Ability to demonstrate purposeful and outcomes directed critical thinking within daily operational activities.
• Ability to receive verbal and written feedback in a professional manner and implement performance and productivity improvements as needed.
• Ability to interpret real-time and historical information to inform delivery on overall accountabilities.

Experience

• Minimum 2-3 years of recent experience in clinical environment, preferably in field delivery.
• Public sector experience, e.g. Commercial / Medicare / Medicaid preferred.

Thank You!

We know your time is valuable and we thank you in advance for applying for this position. Due to the high volume of applicants we receive, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Kepro and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Kepro Talent Acquisition Team

Mental and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an inidual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

EOE AA M/F/Vet/Disability

KEPRO is and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

"

**Why Clipboard Health Exists:We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a erse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

Collections Manager - Example Quarterly Review 90 Days after this person joins

Congratulations on getting a 4 on our review scale. Thank you for accomplishing:

* Designing and implementing a new collections cadence with automated reminders, set times for full contact attempts, and late payment consequences. Through analysis, you were able to attribute that a 20% improvement in our on-time collection rate to this action!

**About the Team:**We are a rapidly growing and focused billing team that services 800+ accounts monthly. At Clipboard Health, we provide quality healthcare staffing in the form of nursing and allied health staff nationwide. We offer permanent, temporary, per diem, contract, and temp-to-hire healthcare professionals. Our company seeks to revolutionize healthcare staffing by paving the way in reliability, affordability, and ease of use for both facilities and healthcare professionals.

About the Role:We are looking for a Collections Manager to manage our Collections Team, reporting to the Director of Billing. The Collections Team is an integral part of Clipboard Health’s current billing initiatives and supports multiple teams within the company. This will be responsible for managing the Collection specialists, creating an easy and trusted experience for customers to do business with Clipboard Health.

About you:You're someone who wants to see the impact of your work making a difference every day. Your friends describe you as thorough, analytical, and detail-oriented. You are someone with high standards who leads by example. You strive to make it trusted and easy to do business with Clipboard Health while enforcing our policies with clients.

*Requirements:**\5+ years of experience*2+ years people management experience*Experience working in cash space, billing and invoicing, collections, operations, or financeProven track record of making data-driven business decisionsOutstanding data analysis skillsCan demonstrate attention to detailTeam PlayerMicrosoft Office (Excel, Powerpoint, Word), G-Suites, Salesforce (preferred), Jira (preferred), QuickBooks (preferred)Responsibilities:Provide overall direction and supervision to the collections team including follow-ups, collections, and resolution of all payor accounts.Work cross-functionally between various teams in the company and with our clients to ensure the billing practices and policy enforcement.Updates our internal systems and the billing system with timely appropriate billing edits and payments.Identify issues, monitors performance, and assist in problem resolution.Communicate well and influence colleagues.Demonstrate leadership and gain respect across functions/teams.Make people around you more effective and productive.

",

Client Service Representative I

Job Locations US-Remote

Requisition ID 2022-26396

# of Openings 1

Category (Portal Searching) Operations

Overview

This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.

Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized iniduals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Position Highlights

• Opportunity to work a full-time Remote schedule. Monday Friday 8:00 AM 4:30 PM central time
• Receive full benefits including medical, dental, vision, 401K, tuition reimbursement
• Paid time off (including major holidays)
• Comprehensive virtual training program followed by job shadowing with an assigned mentor training
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)

Typical Day

• Preferred understanding of HIPAA requirements for releasing medical records and medical record requests
• Comfortable working in a High-volume production environment
• Handling inbound and outbound calls, email, fax and other administrative tasks

What We’re Looking For:

• Great Customer service skills
• Administrative/clerical experience
• Previous experience working in a medical office environment (preferred, not required)
• Proficient in Microsoft office suite (including word and excel)
• Willingness to learn and grow within Ciox Health
• Open to working in the central time zone

Responsibilities

• Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.
• Date stamps all requests and highlights pertinent data to facilitate processing.
• Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
• Completes release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.
• Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
• Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department.
• Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.
• Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
• Maintains a neat, clean, and professional personal appearance and observes the dress code established by the Company or the member facility.
• Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests.
• Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information.
• Ability to maintain regular attendance and punctuality as scheduled. Notifies Manager, Operations and/or Supervisor if unable to adhere to daily schedule.
• Adheres to all Company time and attendance policies or applicable law covering meal breaks and rest periods. Records all accurate work hours in the Company’s designated time keeping system daily and adheres to the Company’s overtime policy and procedures for requesting time off or change in schedule.
• Works within scope of position and direction; willingly accepts assignments and is available to take on additional member facilities and assist with ROI backlogs.
• Performs responsibilities in accordance with the Company’s and member facilities policies and procedures and state and federal labor regulations and works to minimize confidentiality breaches.
• Maintains confidentiality, information security and ethical behavior when handling all Company and medical records information during transport, storage and disposal. Will not remove medical records information from member site unless written authorization is provided by the facility’s HIM Director, Company Manager and/or Supervisor and Vice President of Operations.
• Attends and participates in required educational training sessions and staff meetings as scheduled and assigned.
• Ability to adapt to change and respond to difficult and challenging situations in a professional manner.
• Accepts new assignments willingly to meet business needs.
• Communicates with Manager on an on-going basis, providing information and data as requested including member’s changing needs and requests.
• Promptly reports to Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived.
• Informs Manager of site or work difficulties, special project requests from facility, and fluctuating volume in daily workload.
• Ability to accurately and efficiently utilize a computer for data input, retrieval of data and all other tasks associated with release of information services and time reporting.
• Ability to work with minimum supervision, organize workload and prioritize work tasks to meet production goals.
• Ability to recognize emergency situations within context of job duties and communicate potential issues to Supervisor and/or Manager, Operations.
• Maintains knowledge of safety procedures to ensuring a safe work environment and reports safety concerns to Supervisor and/or Manager, Operations
• Maintains a current and valid driver’s license and insures personal automobile insurance is in force and will be maintained, in at least the amounts required by state law, on any automobile or transportation that is use in connection with Company duties.
• Checks the Company’s and other assigned email and communication systems such as REP Online and member assigned email on a daily basis. Utilizes assigned tools within established guidelines. Performs other tasks as assigned including but not limited to working at facilities within 50 miles of principal site as business needs arise.
• Adheres to the Company’s Code of Conduct and business standards.

Qualifications

• A High School Diploma or GED is required.
• Must be able to communicate effectively in the English language.
• Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred.
• Proven customer service experience and/or training.
• Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel
• Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.
• Ability to read and comprehend simple, healthcare terminology
• Effective verbal and written communication skills.
• Effective organizational skills a must
• Ability to use fax, copier, microfilm machine, and multiline phone system and other required work tools

Stellar (fka Introvoke) is the only embeddable live event solution for integrated branded experiences. Our plug-and-play components allow any organization to turn their website into a digital stage. We empower brands of all sizes to create meaningful live event series, conferences, community platforms, employee engagement tools, and so much more right within their own websites. Companies of all sizes from startups to large enterprises like HP, Comcast NBC Universal, TIME, Barclays are choosing Stellar to realize their live communication strategies. Stellar is backed by top-tier VCs like Struck Capital, Javelin Partners and amazing angels from TIME, Allbirds, Hubspot and Resy.

Stellar is a San Francisco based company, but with a permanently remote global team. At Stellar we are not only committed to our company's growth, but also to our team culture and development since we are strong believers that the greatest companies are built by happy humans.

We are looking to grow our Customer Success and Support team into a group of amazingly skilled folks responsible for refining the customer journey and serving as trusted advisors to our customers. We’re scaling very fast, and we’re aiming to maintain the level of support our A-list customers have become accustomed to - from small interesting companies to large enterprises like HP, Time, and Comcast.

You will be responsible for providing customers with guidance and education in order to succeed with their live event goals and provide technical expertise and consultation to enhance the value customers get from using Stellar. You’ll be the main point of contact for the customer throughout the entire contract period and will guide our customers in creating one-of-a-kind live experiences through kick off calls, quarterly business reviews, trials and roadmap discussions and project reviews. This position reports to the Director of Customer Success and works closely with the leadership team, both the CEO and the CTO of the company. It therefore includes massive opportunities for professional growth.

• You’ll serve as the day-to-day contact on assigned accounts, creating regular touch points with customers to provide support and product updates.
• You'll provide real-time support to customers during live events on an as needed basis.
• You’ll regularly analyze quarterly business review data and post event metrics to identify key opportunities for expansion.
• You’ll collaborate with Sales and Marketing teams to proactively communicate new features to existing customers and gather customer feature requirements.
• You’ll work with Product and Engineering teams to report customer feedback and help regularly update the product roadmap.
• You’ll project manage key customer events including pre-event testing, live event monitoring and coordination, and post event support.

Note: This is a remote position and we are currently hiring only in the United Kingdom for this role at this time.

Requirements

• You are a self-motivated and creative inidual who can establish measures for success and get things done.
• You have a strong interest in live streaming, events, and production and are familiar with streaming media technologies and terminology.
• You are obsessed with the customer journey and are excited to grow deep relationships with customers.
• You are an exceptional communicator. You find innovative ways to explain complex concepts in an elegant way.
• You can multi-task multiple projects and customers.
• You are proactive. You see challenges before they exist, and plan accordingly.
• You are structure oriented. You find satisfaction in improving processes, and don’t stop because something is “good enough”.
• You are customer obsessed. You only hang your hat up when customers get what they came for, and you’ll run through brick walls to make that happen.
• You adapt well to change. We are a fast-scaling startup, where flexibility is crucial.

Bonus points if you...

• Have an interest in or knowledge of APIs, .JSON or SQL.
• Have experience with video/audio production for live events and are familiar with encoders and signal flow.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays) - 25 paid vacation days per year because we believe time off is crucial to your overall happiness and wellbeing.
• Family Leave (Maternity, Paternity)
• Work From Home - We’ve been remote-first since 2019 and we know what it means to develop and support a permanently remote, global team.
• Co-working membership so that you can have a change of scenery.
• Competitive Salary & Stock Option Plan - You grow as the company grows.
• Free Food & Snacks - Yes, even remote we might send you a coffee or snack subscription.
• Best in class technology - In addition to a top-of-the-line work laptop, you’ll get a great home office set-up or a co-working membership in your city.
• Training & Development
• We’ll support your professional growth - That includes sending you to events that interest you, exposing you to areas of the business you want to explore, and more.

Customer Support Engineer

Playvox's category-defining agent optimization suite for customer service teams is delighting customers around the world and our team is growing. We are hiring a Customer Support Engineer to help provide exceptional service to our clients.

Playvox is a well-funded, high-growth company deployed in leading brand name companies globally. Our partners include Zendesk, Salesforce, Freshdesk, and Intercom among others. At Playvox, a Customer Support Engineer provides user-level and tech-level assistance to our customers. You will diagnose and troubleshoot product issues and help our customers to resolve problems.

Customer Support Engineer responsibilities include responding to customer questions, troubleshooting technical issues, configuring customer accounts. Customer inquiries include Tier 1 user questions and Tier 2 technical questions. You will use email and chat applications to give clients quick answers to simple product use issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

If you're naturally a helper, enjoy assisting people with software issues and are able to explain technical details simply, we'd like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

SENIORITY LEVEL

EMPLOYMENT TYPE

RESPONSIBILITIES

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Diagnose and troubleshoot technical issues.
• Create reporting, identify trends, and provide executive summaries of support issues to continually develop internal processes.
• Assist in creating internal and external HelpCenter content.
• Conduct customer discovery to quickly assess the root of the problem and determine best course of resolution.
• Track system issues through to resolution, within agreed SLAs
• Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, product)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their systems are fully functional after troubleshooting.
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients
• Prepare accurate and timely reports to share with the team

REQUIRED SKILLS

•  High English language proficiency is required, both written and verbal, as most customer interactions will be in English. Bilingual Spanish and English preferred and Portuguese Language skills a plus
• 5-8 years experience working in support for a software company. SaaS software experience preferred.
• Resourcefulness and excellent problem-solving aptitude
• Excellent diagnostic and troubleshooting skills
• Ability to provide step-by-step technical help, both written and verbal
• Excellent spoken and written communication skills
• Python or javascript scripting skills a plus
• The basic foundation of how the web works (Server, Browsers, API, protocols etc)
• Experience working with NoSQL databases, preferred MongoDB a plus.
• Knowledge in Zendesk platform a plus

Howspace is an AI-powered collaboration platform for engagement and sense-making at a scale. Our talented Customer Relations team ensures that our customers receive the full value of using Howspace both from a technical perspective and substance guidance within digital facilitation.

In this full-time position,In this position, preferably located in Finland, Sweden, Germany or the Netherlands, you will be mainly focusing on:

• Coaching new customers on how to get the best value from Howspace and its functionalities in different usecases

• Brainstorming best ways for our customers to use Howspace and helping with their questions

• Proactively identifying new possibilities for our customers to expand their Howspace usage

• Supporting the Sales team in their meetings with prospects

• Planning and executing training sessions for the customers, and developing the customer community

What do we offer

Howspace is a flat organization offering you a lot of freedom and responsibility. We work as a team, yet independently and without hierarchy. Everything from our vision, strategy, goals and working principles are co-created. You will also have the following:

• Remote and flexible working environment, with opportunity to work at our offices

• Howspace Days and other team gatherings

• Company-wide bonus plan based on the company growth, with bonus potential up to 40% of the annual salary

• Top-of-the-line equipment based on your preferences

• Purpose driven team of Howspacians, without traditional hierarchies and supervisors

• Howspace is entering hyper-growth phase, which creates plenty of growth opportunities for each Howspacian!

We appreciate people who bring new and innovative ideas to continuously improve how we work. To thrive in this role, you'll need to enjoy meeting people from different organizations and gain an understanding of their needs. Additionally, we hope the following describing you well:

• Previous experience from consulting, preferably in public sector, within Learning & Development or Organizational Development

• Exceptional team working skills and thrive to work in a fast-growth scale-up company

• Interest in digital platforms and curiosity on how to use different technical functions to bring value to our customers

• Courage for trial and error, to ensure we keep on learning

• Fluent skills in English, other European language skills are seen as a benefit

• Act as the liaison between the client and OnDemand.

• Maintain strong client relationships

• Drive program growth, initiatives, and adoption of best practices.

• Partner with Account Executive on strategic decisions and line of business expansions

• Lead program management efforts.

• Rally resources and orchestrate expansions and initiatives

• Accountable for agreed-upon KPI targets with clients.

• Maintain a deep understanding of program KPIs and health indicators

• Prepare and facilitate client-facing business reviews and regular check-ins

• Collaborate with the network Community Manager on program optimization opportunities.

• Inform the client of program health and network needs

• 3+ years of Customer Success Manager (CSM) or consulting experience

• Strong client-facing and presentation skillsPassion for creative problem solving

• Ability to make data-driven decisions

• Highly organized with strong attention to detail and ability to manage multiple tasks and projects

• Experience in the Customer Support space

• Looker experience

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Pexpay is a peer to peer cash-to-crypto trading platform. At Pexpay, people can post trade ads to buy and sell crypto assets and trade directly with other users. We give them the freedom to trade at their preferred prices, with their preferred payment methods and amount. Pexpay’s escrow service safeguards every transaction, giving traders a secured environment and a peace of mind.  Pexpay is looking for experienced Customer Service Representatives to set up and expand our customer support operations team. Customer Service is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.Support is via a live chat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform. The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative.  Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigating if they don’t have enough knowledge to fix the problem. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Working at Binance • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry • Fast moving, challenging and unique business problems • International work environment and flat organisation • Great career development opportunities in a growing company • Possibility for relocation and international transfers mid-career • Competitive salary • Flexible working hours, Casual work attire

• Remote-US-Based
• Support
• Full Time
• 576994

EagleView is a leading provider of aerial imagery, property insights and software that transforms the way people work. EagleView holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. EagleView provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.

Job Description

EagleView is looking for a quality-focused Customer Support Specialist to join our supportive and fun team. Our Customer Support team answers questions over email, live web-chat, and on the phone about general account information, billing and order statuses. Specialists are empowered to resolve almost any of our customer’s concerns with a focus on first call resolution. We focus on training from the beginning and we give our team members the tools they need to succeed long-term. EagleView is a dynamic, growing company with a tremendous amount of opportunity for motivated employees. Join our Customer Support team and learn our business from the ground up. The sky is the limit!

Primary Responsibilities

• Answer inbound calls, emails, and chats from potential customers and existing clients.
• Quickly assess customer issues to provide accurate support.
• Explore and understand customers’ needs and exceed their expectations.
• Complete all required trainings and stay informed about company news and department processes and procedures.
• Maintain a high standard of professionalism with our customers.
• Adhere to department performance goals and production standards.
• Be able to work independently, while knowing how/when to handle or escalate critical customer issues.
• Maintain inidual performance relative to traceable metrics, and quality standards in relation to department goals and objectives.
• Other duties as assigned.

Skills & Requirements

• Must be at least 18 years of age.
• High School Diploma or equivalent (GED) is required.
• A minimum of 1 year of Customer Service experience required.
• Able to work in fast-paced environment and easily pivot with changing business needs.
• Proficient with Microsoft Office Suite (Excel, Outlook, Word). Must be computer savvy and able to navigate multiple applications at the same time.
• Able to work under pressure and remain flexible to changing schedules and demands.
• Strong verbal and interpersonal communication skills.
• Must be detail-oriented, organized and able to multi-task.
• Capable of managing challenging customers and building rapport.
• Able to deescalate issues efficiently and appropriately.
• Possess strong problem-solving and analytical skills.
• Able to collaborate with and contribute to a team environment.
• Must be able to work independently with minimal supervision.
• Weekend Availability on Sat & Sun a MUST-Customer Service hours of operations are as follows: Monday-Friday 8am-8pm EST, Saturday-Sunday 9am-6pm EST.

Equipment/Hardware needed for role

• PC Requirements
  • Windows 10 Home or above
  • Intel i3 (gen 3) or AMD Athlon/Ryzen equivalent
  • 8GB Ram
  • 128GB Hard Drive
  • Wired ethernet preferred (Wireless will also work at 50Mpbs)
  • (2) 24″ monitors recommended
  • USB headset
  • Webcam

• Mac Requirements: Macbook/Pro/Air – All models that run MacOS 10.8.1 (Mountain Lion) are compatible
  • Intel Core i Processor
  • 8GB Ram
  • 128GB Hard Drive
  • Wired ethernet preferred (Wireless will also work at 50Mpbs)
  • (2) 24″ monitors recommended
  • USB headset
  • Webcam

EagleView offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, fun and casual environment.

EagleView and its subsidiaries are committed to leveraging the talent of a erse workforce to create opportunities for our business and our people. EEO/AA Minority/Female/Disability/Veteran.

Eagleview is an Equal Opportunity, Affirmative Action and E-Verify Employer, committed to a erse workforce.

ModSquad is hiring a remote Community Manager - Moderation. This is a full-time position that can be done remotely anywhere in the United States.

ModSquad - Provides on-demand customer support and community management services.

ModSquad is hiring a remote Customer Support Rep - Swedish Language. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

ModSquad - Provides on-demand customer support and community management services.

About the role

Bark was voted the 6th fastest growing company in the UK (Sunday Tech Track 100 awards) and we show no signs of slowing down. With 100% YoY growth for the last 3 years, we’re breaking new records monthly and are consistently recruiting, looking for bright and ambitious people to join our rapidly growing business. We have the start up feel, with all the security of a hugely successful business.

We have an amazing company culture at Bark, where we invest in good people and talent is nurtured. We work hard and play hard here, with epic socials and weekly bonding over our prosecco and beer tap.

After successful launches in 8 countries worldwide, Bark is expanding into Germany and we are looking for Customer Service Executives to join our team (no experience necessary) who can speak German fluently. You will be the first CS hire for German and will be the first point of contact for the professionals who use us and your role will be to ensure they understand how to make the most of the platform. We are looking for energetic and enthusiastic people with a flair for sales to come and make a difference to our team.

Responsibilities

• Be a product expert, assisting new and existing professionals with any queries that they may have

• Taking inbound calls from our professionals

• Onboarding new professionals to the platform and selling credits to get them started (all our sales are warm sales!)

• Talk with prospective professionals, discussing the benefits of Bark and how we can help them grow their business

• Assisting with the day to day team inbox (we use Zendesk)

Shifts

For Germany, you will be required to work 9:00am to 6:00pm Monday to Friday German time. 

For this role, we are offering either fully remote or full-time in the office (London-based). 

Benefits

• Uncapped commission

• Average Customer Success Executives earn £30,000 per annum or more

• Up to £24,000 base salary + average £6,000+ commission

• Extremely generous commission structure (all sales are warm sales!)

• Private health and dental insurance

• 25 days holiday per annum

• Weekly prizes for top performers

Required skills

• Exceptional attention to detail

• An interest in sales - no experience required (some of our previous top billers have had no experience at all!)

• Ability to multitask, handling multiple email enquiries, calls and admin

• Fluent spoken and written English & German, with a clear and confident communication style

• Driven and motivated with a great work ethic

• An eagerness to learn and progress within the company

• Self starter

Are you the one we're looking for?

Technical Support Associate - Internship

Diverse Computing, Inc. has an immediate opening for a highly-motivated Technical Support Associate. Ideally, this internship would carry over for a minimum of 2 consecutive semesters, and has the option of being fully-remote or hybrid (if local to Tallahassee; EST hours are required if not local). The ideal candidate will be as proud as we are to have the privilege of delivering unmatched support and user-friendly software for those who protect and serve the public. Our clients and fellow employees are fully engaged in being an integral part of solution-oriented development and improvement of public safety software that agencies throughout the United States rely on. Our unwavering customer service and technical support is one of the main reasons for our continued business success.

The focus of this internship is to work closely with our clients to fully understand and support their business processes and technical needs as it pertains to our products. This role is ideal for someone who has a passion for helping others and interest in continuous learning. At Diverse Computing, we believe in helping our young talent gain real-world experience during their internships, so this should be viewed more as a part-time job. This means that the work you’ll do here will directly benefit our products and clients. If you’re a hard worker who is ready for a challenge, this could be for you!

Get to know us a little.

At Diverse Computing, we are passionate about making a difference. Our mission: Deliver innovative solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit. Imagine working for a company where you can take ownership of your projects, be an integral part of team-oriented innovation, and play a pivotal role with software that is designed to improve public safety. At Diverse Computing, these aren't just catch phrases... they are part of our everyday reality, and yes, we're proud of it!

If this ad is speaking to you... keep reading!

Requirements

As a DCI Technical Support Associate, you will:

• Learn our software inside and out
• Provide phone and email support to our nationwide customers for all Diverse Computing products
• Enter, monitor, and maintain incoming support tickets
• Periodically be on-call outside of normal working hours
• Configure, install, and maintain customers' router and VPN applications
• Install proprietary software on customers' workstations and/or servers
• Perform quality assurance testing
• Train new customers on how to use our software
• Assist with internal systems administration tasks

Success factors generally include a/an:

• High degree of pride in accuracy, attention to detail, organization, confidentiality, and humble confidence
• Desire to lead by example through living the DCI core values of integrity, passion, customer service, innovation, and engagement
• Fundamental understanding of computers and operating systems
• Calm demeanor even when under a decent amount of pressure
• Ability to truly listen when communicating with others
• Analytical mindset with excellent problem-solving skills
• Dedication to teamwork and cooperation
• High regard for taking responsibility and ownership of one's own work and actions
• Knack for thriving in fast-paced environment and demonstrating responsible decisiveness
• Persistence in getting the job done right
• Positive, enthusiastic “look on the bright side” attitude
• Talent for productive and solution-oriented conflict resolution
• Personal passion for, or interest in, supporting criminal justice and law enforcement agencies

Qualifications

This job might be for you, if you:

• Are currently pursuing a bachelor's degree in Information Technology (IT); Management Information Systems (MIS); Information, Communication, and Technology (ICT); Computer Science (CS); Editing, Writing, and Media (EWM); or other related technology or communication fields
• Have availability to work 25-30 hours/week
• Are able to commit to a multi-semester internship and graduate in Fall 2022 or later
• Have an outstanding command of the English language, both written and verbal, along with non-verbal communication and interpersonal skills
• Have an interest in working on technology that makes a positive impact on public safety
• Are energized by interacting with people and want to educate our clients
• Are organized, detail-oriented, and tenacious - even when you encounter significant hurdles
• Are a team player who enjoys interfacing with numerous departments
• Can confidently pass rigorous fingerprint-based state and federal background screenings, as required by the nationwide agencies we work with (mandatory)
• Do not require sponsorship to work in the U.S.; sponsorship is not available for this position

How to apply:

• Click on the link below to start the application process
• Provide an updated resume as a PDF document
• Include a cover letter
• Be prepared to provide contact information for three (3) professional preferences
• Keep an eye on your email and its spam folder since that will be our primary method of communication

Benefits

We ask a lot, bit we give a lot in return:

• This would be paid internship at $13/hr
• Remote work possible
• We offer schedules that are flexible with your classes and school activities
• Last, but not least, loving your job! An award-winning company culture that's welcoming, fun, collaborative, and supportive

We are an equal opportunity employer and value ersity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Reports into: Customer Success Director

Department: Customer Success

Contract Type: Full-time, Permanent

Location: Remote (US -based)

About Us

BibliU's learning enablement platform empowers universities and colleges to automate learning content workflows and improve student outcomes, providing digital textbooks, monographs, and courseware more cost-effectively than ever before.

The Customer Success Manager (CSM) role ensures that customers are supported in achieving their goals, renewals occur seamlessly and that customers are happy and retained. They are responsible for driving advocacy within our client base, and being the voice of the customer internally, ensuring client feedback is shared across the business.

Account Success & Health

• Manage up to 25 accounts >200k ARGP including up to 5 UL

• Dedicated point of contact to customers

• Liaise with the implementation team and project management team to ensure the account is effectively onboarded

• Train faculty & students on BibliU

• Run QBRs with all customers (include analysis of usage & value)

• Collect qualitative and quantitative feedback from customers

• Monitor, report & track customer health & NPS

• Identify improvement areas & deliver these to product

• Present updates to customers on onboarding, bug status

• Maintain an up-to-date customer card in Notion for custom requirements

• Responsible for achieving renewal targets and maximising customer margin

• Maintain up-to-date opportunities in Salesforce

• Identify upsell opportunities & work with sales tor realise them

• Build relationships with multiple stakeholders within an account

• Build Case studies & success stories from customers

• Deliver feedback to product & engineering on an ongoing basis

• Participate in initiatives to streamline our processes

• Train & Mentor new CSMs

• Work closely with Product to help develop our customer offering. Ensure they are aware of customer needs arising from your interactions and put Product Managers in touch with the right stakeholders to enable their discovery process.

• Work closely with implementation reps and the project management team to ensure implementations are executed in a timely manner according to project plans.

What we’re looking for

• Proven track-record of achieving renewal targets

• Customer - obsessed - responsive, accountable and persistent

• Commercially driven, relationship-builder, strategic thinker

• Excellent written & verbal communication skills, ability to handle complex conversations and ensure customers feel heard & prioritised

• Project Management skills, highly organised and results-driven (PMP preferred)

• Experience managing customer relationships (university clients preferred) and running QBRs

Benefits

Our benefits are all aimed at supporting a healthy work-life balance and cultivating a company culture where you can bring your whole, human self to work.

• 35 holiday days in addition to public holidays
• 6 set BibliU Wellness Days (in addition to your holiday allowance and public holidays)
• Your birthday off (in addition to annual leave)
• Enhanced medical, dental & vision insurance
• Enhanced maternity & paternity benefits
• Flexible working
• Access to online learning platform

Customer Service & Care Associate (Monday-Friday, No Evenings or Weekends, Must Work CST Hours) Remote

Job Category: Customer Service

Requisition Number: CUSTO001784

Posting Details

• Full-Time
• Locations: Remote | Remote – United States

Job Details

Description

Please note: You must complete the pre-employment assessment after submission of the online application / resume to be considered.

We’re currently searching for Customer Care Associates with experience in Insurance and Benefits to join our dynamic team at USAble Life!

Do you enjoy being able to make a meaningful difference in the lives of others? Are you an adept problem solver with outstanding people skills? If you answered “yes,” this role may be the perfect fit for you. As a valued contributor to the Customer Care team, you have the chance to provide peace of mind when our customers need it most.

Life Takes You Places! Are you ready to join us?

What We Offer You:

• A culture that values employees and celebrates, empowers, and inspires a erse workforce
• Pay starting at a minimum of $18.00 per hour with perfect attendance awards up to $1,700 annually
• $3,000 sign on bonus
• Outstanding and affordable benefits package including Medical, Dental, Vision, and company HSA contribution in 31 days or less
• Great hours: Monday Friday, No Evenings, Weekends, or Holidays
• 401(k) with up to a 6% match that is fully vested from day one
• PTO provided on date of start plus 11 paid holidays
• Yearly performance bonus
• Remote opportunity with company-provided equipment
• Paid 4 week training
• Team-oriented, collaborative group of peers
• Career advancement opportunities
• Tuition Reimbursement
• Wellness Program
• This is a remote position.

What We Do:

• Committed to delivering the best insurance products for our customers
• Invested in the success of our team members
• Engaged as a erse group of iniduals working together to go the extra mile
• Recognized as multi-year Best Places to Work by Arkansas Business

What You’ll Do:

• Demonstrate in both word and action a high quality of care, service, and accountability
• Communicate professionally and empathetically to make it easy for members and employers to understand and access their benefits
• Exhibit our commitment to providing peace of mind
• Ensure we remain the preferred choice for employers, insurance agents, and brokers in our distribution network

Essential Duties:

• Provide exceptional service by listening, understanding, and demonstrating empathy for the caller’s needs and situation
• Review and proficiently explain coverage provisions, claims statuses, and claims decisions
• Navigate multiple computer systems as sources of customer information to answer inquiries, troubleshoot claims, and investigate payment discrepancies
• Demonstrate proficiency in our products and services
• Respond to questions from members, employers, and brokers regarding claims, policies, and billing requests
• Maintain well-written notes on all service interactions in a Customer Management System (Salesforce)

Required Knowledge, Skills, and Abilities:

• Experience working in Life, Health, or Supplemental Insurance is required
• Experience working in a call center environment is required
• Ability to listen to the customer’s question, probe for appropriate information, and understand the underlying need
• Express verbal and written information clearly and professionally
• Strong critical thinking and problem-solving skills
• Demonstrate ability to work in multiple administrative systems to locate information, investigate and resolve questions
• Ability to be self-sufficient, manage time in a scheduled work environment and work well with other team members
• Basic knowledge of MS Office including Word, Excel, and email tools
• Understand the sensitivity of customer data and demonstrate the ability to protect both customer and business information

Required Education and Experience:

• High school diploma or GED
• One year customer service experience
• Demonstrated career stability
• Or, equivalent military experience

USAble Life employees are required to be fully vaccinated against COVID-19 as a condition of employment unless an employee qualifies for an exception as an accommodation for religious or medical reasons. This requirement applies regardless of work location. The Centers for Disease Control and Prevention (CDC) currently defines people as fully vaccinated for COVID-19 two weeks after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna), or two weeks after they have received a single-dose vaccine (Johnson & Johnson [J&J]/Janssen).

H1 is hiring a remote Customer Success Manager - United Kingdom. This is a full-time position that can be done remotely anywhere in the United Kingdom.

H1 - Creating a healthier future.

Scratchpad is hiring a remote Customer Experience Manager. This is a full-time position that can be done remotely anywhere in the United States.

Scratchpad - Designed specifically for account executives.

• Increase usage horizontally and vertically by identifying areas of potential growth within each account from SMB to Enterprise.

• Prevent churn by maintaining strong and meaningful relationships with customers.

• Co-lead troubleshooting calls with our SE to resolve any technical issues

• Maintain consistent outreach to “high-touch” accounts

• Utilize data to drive outreach to users primed for upsell and users who are showing minimal usage

• Strategically collaborate with customers to develop their success road map.

• Collaborate with your team, Marketing, Technical Success Managers, Product and Support when appropriate.

• Identify product feedback from customers, spotting trends, and surfacing them to help shape the product road map.

• Proven enterprise account management experience or customer success management experience in a (mostly digital) customer-facing role.

• Expertise working with a technical product and with technical personas

• Technical mindset. Desire to learn a technical product, industry, and work with highly technical personas

• Efficiency. Able to produce significant output with minimal wasted effort.

• Driven, self-starter mentality. Someone who takes  initiative where something needs to be done

• Analytical skills. Able to follow instructions and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.

• Flexibility/adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change that is natural in a startup environment.

• Leadership. Startups like ours have immense autonomy, we’d love this CSM to be a natural leader and someone eager and excited to build process/strategy in this role

• Strategic thinking/visioning. Able to see and communicate the big picture in an inspiring way. Determines opportunities and threats through comprehensive analysis of current and future trends.

• Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

• Communication. Speaks and writes clearly and articulates without being overly verbose or talkative. Maintains this standard in all forms of written communication, including e-mail.

• Medical, Dental, Vision (100% paid)

• 401K at 3% contribution

• Vacation (Unlimited, at least 1 week per quarter encouraged)

• Remote Work - you can work anywhere between GMT-8 and GMT+3

• 4 day work week model

• Professional Development (Classes, coaching, and more)

• Yearly company meet up in global location (2022 was in Portugal)

• Yearly meet up for Revenue organization

About theUp.co:

Requirements:

Tackle is hiring a remote Customer Journey Manager. This is a full-time position that can be done remotely anywhere in the United States.

Tackle - Enterprise cloud commerce.

Softlanding helps organizations achieve their best by providing technology solutions and services that make them more productive. Our offerings focus on professional services as well as a growing focus on managed services. Softlanding specializes in Microsoft enterprise technology platforms, leveraging a combination of cloud, on-premises and hybrid configurations to increase productivity from the data center to end business users. 

We're seeking an organized and articulate person with excellent customer service skills to support our Client Success business functions and ensure timely delivery of resource allocation.

In this high-pace role, you'll be expected to function as the focal point for most incoming support requests across the organization while also acting as single point of contact to a wide range of external client activity and follow-up. Candidates with a proven track-record of supporting client-success or service-success outcomes are ideally suited to this position in conjunction with a strong technical background to easily learn and navigate internal systems

The focus of the role will be to manage the support ticket queue, assign tickets to resources and ensure adherence to service level agreements. Within the role there is opportunity to improve standard operating procedures to enhance ticket work-flow, call processing and overall client satisfaction.

Responsibilities include:

• Manage ticket queue and assign tickets to correct team members
• Ensure tickets are being actioned in a timely manner and re-assign as needed to meet SLA's
• Escalate and push-through on stalled activity requests
• Create client incident documentation to kick-off support requests.
• Coordinate and schedule activity for team members
• Ensure clients have a dependable point of contact for positive business outcomes.
• Handle incoming and outgoing shipments through various cargo carriers.

Skills and experience:

• Good level of working experience with internal systems such as CRM, ticketing systems, ERP or related web-based interfaces.
• Solid customer service approach
• Experience supporting IT, software or related corporate technical services/ solutions.
• Clear, articulate phone communication skills with effective note taking ability.
• Good written and Grammatical skills

Nice to have:

· Connectwise or Labtech experience

· Microsoft 365 working experience

· Microsoft centric systems exposure

Softlanding is headquartered in Vancouver, BC and has a growing team across Canada, with all positions being 100% remote. We encourage qualified applicants from any Canadian province to apply. We thank you for your interest in Softlanding, and look forward to hearing from you.

(Your resume is kept in confidence and will not be shared with any 3rd party or agency.

Senior Customer Support Analyst

Responsibilities

1.  Successfully foster client relationships to establish long-term partnerships and product utilization.
2.  Provide exceptional customer service to help resolve inquiries and/or concerns.
3.  Troubleshoot issues, execute course of action, test/document solutions, escalate where/as needed, and keep client updated throughout issue lifecycle.
4.  Identify and investigate reoccurring issues, and work with product and engineering teams to ensure solutions that address root causes, mitigating reoccurrence.
5.  Provide customer updates to Account Managers for business review meetings.
6.  Develop a thorough understanding of all products/services, and ensure clients are accessing all the solutions that meet their business requirements.
7.  Analyze training needs, build appropriate learning solutions, select delivery methods, and work collaboratively to deliver training to customers.
8.  Participate in User Acceptance Testing (UAT) of new features and enhancements.
9.  Review and update/contribute new content to improve knowledge-based articles.
10.  Cross-train, support, and backup team members.

Requirements

1. 3+ years of experience in customer support or similar role.
2. Consumer Packaged Goods (CPG) experience preferred.
3. Passion for customer success and experience of achieving customer satisfaction with existing products.
4. Clearly articulate and effectively write customer correspondence.
5. Ability to troubleshoot issues and relaying information in a digestible way to customers.
6. Expert at juggling and appropriately prioritizing competing demands and managing time.
7. Ability to work independently.
8. Knowledge of Windows, Word, Excel, and other PC applications.
9. Bachelor's degree or equivalent experience.

About RevolutPeople deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 18+ million customers get more from their money. And we're not done yet.As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 3000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the roleOur Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀We’re looking for customer support superstars to join our team as a Support Specialist. This role isn’t just about ticking off tickets and answering calls quickly, this is about truly delivering “WOW” levels of service to our global customer base 🎁 We want fast acting problem solvers, not script readers.If you don’t see your long term future in customer support, that’s cool too. We put a lot of time aside to train you up so you’re ready to hit the ground running in any other team in the company if you decide to make a change 💫👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts but we understand this still isn’t for everyone so please bear that in mind before applying.What you’ll be doing• Providing our users with an outstanding customer experience - it’s part of our mission to make Revolut users feel secure whilst using our service• Providing excellent customer service via our in-app live chat, phone and email• Representing Revolut online at all times• Collaborating with other teams internationally to tackle any customers' issuesWhat you'll need• Proficient English language skills • Fluent French / German/ Dutch/ Spanish/ Italian/ Japanese/ Slovenian /Greek/ Croatian/ Hungarian or Romanian skills• Excellent communication skills• Ability to explain complex issues in an easy and understandable manner• Strong writing skills and great numeracy and IT skills• Strong attention to detail and analytical skills• Empathy and love for helping people• Driven, self-motivated and highly flexible team player• Self-learner, independent problem-solverNice to have• Prior customer support experience• Multiple languagesBy applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Candidates.#LI-Remote#LI-NJ2#LocationMultiple Locations

Cocomore develops digital products and provides digital communication services to international clients like Nestlé, Procter & Gamble, Rabobank, Samsung or Sanofi. Cocomore has 200 employees in Berlin, Cologne, Frankfurt, Hamburg, Seville and Warsaw. We are looking for you as a Client Service Consultant to join our Client Services Team in one of our offices or remotely.

• Exciting and varied projects with a major client relating to digital communication and transformation  
• The opportunity to gain and develop a wide range of professional knowledge by working with erse stakeholders in an interdisciplinary team of strategists, data scientists and digital marketeers 
• Working at eye-level with great team spirit while having a performance-based environment 
• Great development opportunities by active support from your supervisor as well as the opportunity to participate in workshops or coaching to expand your knowledge and to strengthen your personal soft skills 
• Our onboarding program will help you to orientate yourself better in the beginning, and a personal buddy will be at your side 

• Your work-life balance is important to us which is why flexible working hours and home office options are norm for us and no exception 
• You profit from employee discounts and other benefits at partner companies   
• Working part-time is also a possibility

What you will contribute: 

• Your tasks include strategic and conceptual consulting for a large client in the areas of digital marketing and digital transformation, especially in the fields of digital strategy, CRM and content marketing.  
• The growth of the existing customer business and support in the acquisition of new projects are also part of your tasks. 

• You are the contact person for the client for all digital-comms-related topics and work on these as a mastermind together with colleagues from Strategy/Planning, Data Science, SEA/SEO, Editorial and Creation.  
• You are the central interface between clients and the above-mentioned special units, create briefings, bring the right people together, and plan costs and budgets.  
• You manage the operational processes on client projects and are the contact person for the client in all matters of project organization and management.  
• You observe the current trends on the digital market and stay up to date in order to be able to proactively propose new ideas and innovations to the customer.  

What you have to bring: 

• Both applicants with experience and graduates are welcome. Track record and interest in digital marketing sector should be visible (professional experience or internships).  
• You have a good university degree in marketing, business administration, communication sciences or a comparable field.  
• You are a generalist who enjoys bringing people and productive teams together while bridging the gap between erse stakeholders 
• You enjoy talking to customers and advising them in a lively exchange.  

• You bring knowledge in at least one of the following topics: CRM, digital strategy, social media, SEO/SEA. In addition, you have already managed consulting projects in this environment.
• You can organize yourself and others well and you work in a structured manner.  
• You enjoy working with Excel, are proficient in Office.  
• You are hands-on and solution-oriented – whether it's about improving a process or a strategy.  
• You speak and write English at a very good business level (C1-C2). Fluent German would be a plus. 

Tell us how you want to work, in one of our offices, remote, full-time or part-time, in a shared position – or any combination of these. We will do our best to make it happen!

If you have fallen and risen, if you have broken and fixed, if you have dreamt and built, then you have grit. Then we speak the same language.Welcome to the Wolfpack.About Cloudwalk:Here at Cloudwalk, we work hard to build the best products, including different payment methods while using innovative technologies, to empower our more than 300.000 customers. Our main initiative is called InfinitePay, which is the fastest growing payments acquirer in Latam.We hustle and celebrate as we change the market landscape and raise the bar in payments processing. We are making it cheaper and faster to receive payments and thus help to maximize small businesses' growth. Our technology has already processed more than US$3 BI and it´s just the beginning.We build and learn, fast, and we want the hackers, the artists, the crafters - join the Wolfpack!The Customer Support Engineering team solves customer issues in real-time, in a very fast-paced industry, in a very fast-based company. You will be the InfinitePay’s voice and our customers’ first point of contact.As a member of the CSE team, you are expected to be passionate and open to learn about customer service and also technology. Your mission is to serve our customers, solving end-to-end problems, may it be a kind orientation or the toughest technical issue that needs superior effort and collaboration to be solved.We are not expecting candidates to have expertise across all of these areas. We will gladly help you bridge the gaps.As a member of a fully remote and distributed team, you are expected to complete tasks autonomously, being highly collaborative and self-driven.Diversity and InclusionWe believe in social inclusion, respect, and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education. #LocationSão Paulo

PASSION.io helps people make their dreams a reality by learning the skills from successful people. Our mission is to empower these Creators to achieve that by providing the platform (SaaS) to turn skills into mobile apps and we give them everything they need to run a successful online business from concept to monthly payout cheque. We are an international remote team with the majority of our business in the US.

We are looking for an inspiring, engaged and motivated member to our customer support team. You have experience of working in fast-paced environments and have the vision to change the future of learning. Your mission will be to make sure that our successful subscribers are becoming more successful to empower the others to achieve the same by using high quality products.

As the App Support Specialist, you will spend most of your time interacting with customers and support representatives; solving their technical questions, and helping them learn and grow, in order to empower them to get the best out of our software products. You will at the same time invest in our product and its underlying implementation and infrastructure to deeply understand how things work on the technical side in order to effectively recognize problems and solve the ones not requiring actual coding.

You will also work with our customer support and tech teams to ensure that issues are resolved. Interacting with our teams around the world is very much part of our day-to-day, so communication skills are vital. We are looking for strong problem-solvers who can apply their tech skills to a wide range of the platforms and environments we support.

What you'll be working on

• Provide assistance to customers and members of our Customer Support team
• Troubleshoot and resolve issues in a timely manner
• Support CS team to deal with Apple and Google App Store Review Process
• Comply with the processes in place and ensure the agreed service levels are met with the expected level of quality.
• Compose and constantly update internal documentation
• Share knowledge, broaden the awareness and common understanding in the company of how our customers interact with our products in close collaboration with the Product, Tech and CS team
• Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence.
• Proactively suggest product improvements

Requirements

What you'll bring to the team:

• Knowledge of principles applied in supporting applications
• Good understanding of Application Support processes
• Good understanding of business, environments, shared services to prioritize incidents.
• Quick learning of new platforms, acquiring functional knowledge quickly to support the new applications.
• You have excellent written and verbal communication skills and the ability to collaborate
• You understand the features of web and mobile platforms
• You have an excellent attention to detail
• You are ambitious and passionate about quality and you set a high standard for yourself and your colleagues and know how to introduce it as a practice
• You have the Passion for excellence; not satisfied with the status quo and always thinking of ways to improve
• You are not a developer, but you understand how developers work and the tools they use
• You love to deeply understand amazing products and customer use cases
• You have remote working experience
• Equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Bonus Points:

• You have experience with Apple, Google App Stores and their app review processes.

Benefits

• Steep learning curve: Expect the steepest learning curve you have ever experienced - we are building a playground at passion.io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets.
• Value-based company: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. We want to change the planet for the better by providing value to others.
• High-growth environment: You will be part of a strongly growing company with the opportunity to develop into a key contributor with incomparable responsibilities.
• Personal and professional development: You will tackle projects across departments and thereby gain a top-notch tool box to succeed in tackling bigger and bigger challenges.
• Autonomy / entrepreneurial work-style: You will only be measured by the results you produce and are in the driver’s seat, with full flexibility.
• Experience Product / Tech Team
• Remoteness and flexibility: You will join our truly international remote team from over 10 nationalities and work from anywhere you wish. We have been remote since 2018 and do intensive social gatherings in person every quarter — usually in a cool venue somewhere on our planet.

Sastrify supports Tech, Finance and Procurement teams in buying and renewing SaaS subscriptions so they can focus on what matters while we save their time and money by applying best practices in SaaS buying and using a dedicated procurement team that benefits from a large database of benchmarks.

Join us on our new adventure to reshape the software-as-a-service industry!

We are looking for an ambitious and experienced Customer Success Director - North America, who is ready to lead the mission of driving customer satisfaction. You will work directly with our team of customer success managers aiming at always achieving the best results for our customers. You will have the chance to contribute substantially to our growth by mentoring and developing our customer success team, while being part of our exciting journey.

What you’ll do as our Customer Success Director - NorthAmerica

• Analyzing data, collecting information and creating strategies to ensure our customers receive the best onboarding, training, and support for our SaaS management platform
• Collaborating closely and staying engaged with other teams, i.e. SaaS Procurement Specialists, Product Management etc. to reach the best outcome together
• Creating the best onboarding experience for new team members while mentoring and developing the whole Customer Success Team constantly
• Maintaining a high level of customer satisfaction by monitoring your team's performance and deriving and implementing action steps in order to constantly improve
• Keeping track of KPIs, analyzing results and initiating measures to foster customer engagement in collaboration with other teams (marketing, product etc.)
• Ongoing process improvement - you redesign and optimize our processes in order to create the best standards
• Setting goals for your team, closely correlated to other teams and overall company goals
• You develop a long-term strategy for the growth and success of our CSM team in close collaboration with our Head of Operations

Requirements

• You have a degree in the field of Business Administration, Economics, Management or in a similar field
• You have 4+ years of experience in customer success, account management and/or strategic consulting
• You have experience in leading and scaling a team - experience in a B2B SaaS highly desired
• You have an excellent track record in different Customer Success - and/or client-facing roles, ideally in start-up environments
• You have strong interpersonal skills and experience building solid relationships - internally and externally
• You possess strong communication and relationship building skills
• You are a highly motivated and proactive team player
• You are comfortable working remotely (we don't have an office)

Benefits

• Medical, Dental, and Vision insurance day one!
• Full responsibility from day one
• Work with our amazing international team
• Monthly Virtual Team Events
• 30 vacation days
• Learning budget
• State of the art equipment (also for your home-office)
• Remote-first mindset (you can work from everywhere
• Full Benefits (medical, vision, and dental) from day one

What is Polygon?

Polygon is the leading platform for Ethereum scaling and infrastructure development. Its growing suite of products offers developers easy access to all major scaling and infrastructure solutions: L2 solutions (ZK Rollups and Optimistic Rollups), sidechains, hybrid solutions, stand-alone and enterprise chains, data availability solutions, and more. Polygon’s scaling solutions have seen widespread adoption with 7000+ applications hosted, 1B+ total transactions processed, ~100M+ unique user addresses, and $5B+ in assets secured.

The Customer Success Manager role is designed to maintain and nourish key relationships within the Polygon Studios NFT ecosystem and own the overall account management vertical.

While the Business Development team will be bringing in leads through inbound/outbound channels, it will be the responsibility of the Customer Success Manager to provide smooth onboarding for projects on the Polygon network and at the same time, provide high-quality consulting services to such projects related to NFT best practices, web3 strategy, appropriate developer tooling and marketing strategies and activation points.

The ideal candidate would have: -  Ability to read NFT/Web3 market conditions and translate that into a value with current top-end Polygon Studios projects -  Comfortable project managing and designing web3 strategies for leading brands working with Polygon -  Creating industry best practices that can be provided to clients -  Ability to liaise with the PS/project marketing teams to develop strategies around deriving more value from the Polygon ecosystem -  Working with PS marketing team on creating marketing campaigns for our leading clients -  Ability to create and run teams, processes, systems and measurable accounts management metrics/OKRs/KPIs -  Ability to create deep relationships with other isions/units at Polygon -  Exemplary account management pedigree/experience

Requirements: - Understand industry best practices and trends within the NFT industry and advise/support new projects accordingly - Consultative and problem-solving in dealing with top tier projects on their blockchain/NFT designs to build the most successful business possible - Be accountable for customer retention and expansion, increasing the lifetime value of existing customers through client management, forecasting, and driving growth through a variety of creative means (partnerships, connecting to ecosystem partners and investments, technical advice and design, relationship management, etc.) - Be able to juggle multiple projects and internal Polygon teams to be able to provide high-quality service to projects - Lead customers through our integration experience, help consult them and deeply understand our customers business and their needs, and help them maximize the success of their NFT business - Create a scalable playbook for customer success, working with our internal content - Be a constant advocate for business customers of Polygon 

LI-Remote

Benefits

Work from anywhere (Remote first) Flexible working hours Flexible vacation policy Competitive Salary

Polygon is committed to a erse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Learn More about Polygon

Website | Twitter |  Ecosystem Twitter | Developer Twitter | Studios Twitter | Telegram | Reddit | Discord | Instagram | Facebook | LinkedIn

Launched in 2017, Credit Key is a B2B financial services technology company that allows merchants to offer an instant buy now pay later function that is seamlessly integrated at checkout. Credit Key’s proprietary process facilitates lightning-fast financing approval that is unique in the B2B space and proven to help merchants drive sales, revenue and conversions. Merchants equipped with Credit Key also benefit from immediate payment, unmatched ROI from greater AOV, and stronger customer loyalty.

We are looking for an enthusiastic, quick-thinking Support Specialist for our fast paced client success team. As a member of the Client Success Team, you will be responsible for delivering amazing solutions and outcomes for our Credit Key Anywhere clients, that leads to long-lasting customer loyalty.

What you’ll do

• Evaluate and process Credit Key Anywhere orders, and handle customer inquiries regarding their invoice requests.
• Collaborate with the Risk department to ensure invoices are approved in a timely manner and adhere to compliance guidelines as well as collecting all necessary documentation.
• Call Credit Key Anywhere merchants and be comfortable pitching the services that Credit Key offers our borrowers.
• Resolve escalated customer inquiries on a daily basis including but not limited to loan and payment related matters, technical issues, and other general questions via phone call, email, and chat
• Help identify trends and areas of improvement including communication, process updates, and product features
• Collaborate cross-functionally with other Credit Key teams to analyze, assess and resolve complex customer issues
• Stay up to date on new product features and improvements
• Analyze and report product issues to our Engineering and Development teams
• Meet customer satisfaction, efficiency metrics and issue resolution targets
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements

What we're looking for

• 1 year+ experience of a high volume customer service role
• Forward thinking, problem solver who can wow our clients with their personality and enthusiasm while critically thinking of the most outstanding solutions.
• Is detail oriented and organized with a high ability to multitask
• Can work independently and can pivot in a fast paced, ever changing environment
• Tech savvy and can troubleshoot
• Prior experience in a tech or startup environment a plus+
• Experience with Zendesk a plus+

Benefits

Why you want to work with us

• Unlimited Vacation. We hire adults and treat them as such. We are committed to an output-oriented, not butt-in-seat culture.
• Competitive Compensation Package
• Great Healthcare Benefits
• 401k Match
• 100% Remote. Flexible Work Schedule & Location.
• Work From Home Stipend.
• Supportive. Highly collaborative team environment.

IO Global, the blockchain engineering company that created Cardano, is looking for an experienced Community Manager to join their Sidechains team. As the Cardano ecosystem continues to expand and developer interest increases exponentially, we are looking for a community manager to help build, nurture and manage new and existing relationships as we roll out exciting new sidechain technology.

This key role will put you at the forefront of an exciting new developer ecosystem at a key time in its development, winning and onboarding new partners, feeding any requirements and proposals back into the business and helping rapidly scale a healthy, productive Cardano ecosystem.

Your mission

• Own the high-level community plan for your product or service
• Collaborate with internal and external stakeholders to align around strategic objectives
• Execute tactical community activity from welcoming new members, generating discussion, acting as facilitator, mediating issues etc.
• Monitoring activity and creating reports
• Work closely with wider team to support community events
• Support initiatives to promote IO Global brand within the community.

Requirements

Your expertise

• Minimum of five years’ experience in community and/or social media roles OR demonstrable evidence as ambassador/community moderator
• Some experience in ideation, innovation management and facilitation highly desirable
• Solid knowledge and understanding of social media /community platforms (Telegram, Discord, Twitter etc) and how each platform can be used most effectively
• Understanding and experience of issue and crisis management
• Experienced and confident in data-driven approaches to community activity
• Excellent writing and language skills (native English)
• Good technical understanding (experience in blockchain and crypto technologies preferred.

Benefits

Location

IOG is a fully distributed organization and therefore this is a remote position. Due to team distribution we are ideally searching for someone in an European timezone.

All Colleagues

• Flexible schedule
• Remote work - ability to work anywhere
• Laptop reimbursement
• New starter package to buy hardware essentials (headphones, monitor, etc)
• Learning & Development Opportunities
• Competitive PTO and Sick Leave plan

US Employees

• Medical, Dental, and Vision benefits coverage through Anthem with 100% premium cost covered by IO Global for the employee and dependents
• Health Savings Account
• Life Insurance

UK Employees

• Monthly Health Stipend to use towards any wellness or medical coverage/service
• Pension

"

Memora Health works with leading healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients, and we are excited to bring on a Client Support Specialist. 

In this role, you will be responsible for performing the initial technical platform build during client implementations and prioritizing and owning resolution of all inbound client issues and requests. You should not only be driven by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare. We’re looking for someone with exceptional curiosity and enthusiasm for solving hard problems.

Primary Responsibilities:

*

Become an expert on Memora’s platform features, internal processes, and tools

*

Address and troubleshoot complex end user problems and own issues to resolution, effectively communicating troubleshooting steps or resolution with client stakeholders

*

Own technical, client-facing environment setup for onboarding clients

*

Create and maintain client-facing knowledge base articles about our products and services

*

Identify client pain points to support product improvements

*

Help improve and maintain internal SOPs for the Client Experience team 

*

Create client-specific analyses to demonstrate value of Memora solutions

Qualifications (Required):

*

1-3 years of technical client support and/or technical client onboarding experience

*

Ability to collaborate across multiple internal and client stakeholders through excellent written and verbal communication skills

*

Excellent analytical and problem-solving skills

*

Demonstrated process improvement experience

*

Ability to handle ambiguity and demonstrate resilience in a rapidly changing environment

Qualifications (Bonus):

*

Prior experience at a fast-growing startup is a plus

*

Prior experience in the healthcare technology industry

*

Familiarity with customer support software (e.g., Salesforce Service Cloud, JIRA, Zendesk)  

*

Working knowledge of Javascript or Chrome Dev Tools

*

Familiarity with APIs (e.g., REST, WebSockets, etc.)

*

Experience with at least 1 object-oriented programming language

*

Troubleshooting experience (including debugging) and some development experience with web-based applications

What You Get:

*

An opportunity to work on a rapidly scaling care delivery platform, engaging thousands of patients and care team members and growing 2-3x annually

*

Enter a highly collaborative environment and work on the fun challenges of scaling a high-growth startup

*

Work alongside world-class clinical, operational, and technical teams to build and scale Memora

*

Shape how leading health systems and plans think about modernizing the care delivery experience for their patients and care teams

*

Improve the way care is delivered for hundreds of thousands of patients

*

Gain deep expertise about healthcare transformation and direct customer exposure with the country’s most innovative health systems and plans

*

Ownership over your success and the ability to significantly impact the growth of our company

*

Competitive salary and equity compensation with benefits including health, dental, and vision coverage, flexible work hours, paid maternity/paternity leave, bi-annual retreats, PTO, Macbook, and a 401(k) plan

About Memora Health:

Memora Health helps healthcare organizations digitize and automate care journeys, making complex care delivery simple for patients and clinicians to navigate. Memora Health ingests existing data on clinical workflows, converts them into cohesive messaging journeys that guide patients through their care episodes, and automates the completion of simple follow-up tasks in the EHR. Memora's platform reduces care team notifications by nearly 40%, has an average patient NPS over 70, and improves engagement and clinical outcomes across erse populations. Memora Health is headquartered in San Francisco, CA, with clients and team members around the world, and is backed by Andreessen Horowitz, Transformation Capital, AlleyCorp, Frist Cressey Ventures, Martin Ventures, Kevin Durant and Rich Kleiman's Thirty Five Ventures, Sachin Jain, and several other strategic healthcare groups.

Applicants must be currently authorized to work in the United States on a full-time basis. Memora Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

",

"

About Nash

Nash (YC S21) makes it easy for businesses to offer same-day delivery. We do this by building applications on top of delivery APIs (like Doordash, Uber, and 30 more fleets) that enable business-specific workflows. Delivery is getting commoditized by companies like Uber, Lyft, and DoorDash and Nash is building the application layer on top of the delivery APIs to enable businesses to offer delivery to their customers.

Nash was founded in 2021 by a team from Palantir and MIT, and has currently raised from top investors including Y-Combinator to build the world’s best local delivery platform.

About the Role

Nash is looking for curious and empathetic team members to support our customers' existing and future operations. This is a full-time and fully remote role where you’ll help deliver excellent customer experiences, assist in operations, and be the face of Nash to businesses who rely on our services. In a quickly evolving space, Customer Support requires a team effort - this is a perfect opportunity to get exposure to all aspects of a rapidly scaling tech startup.

Responsibilities

* Maintain a high level of professionalism and empathy with clients, while:

    - Troubleshooting live delivery issues through phone, email, and chat

    - Assisting with the Nash Portal

    - Setting up customer delivery preferences

    - Processing delivery refunds

    - Submitting customer product requests

    - Helping answer their customer’s delivery questions

*

Work with Operations to help customers create effective delivery strategies
\

*

Develop and iterate on fast-changing internal processes as Nash grows and expands in multiple verticals
\

*

Help customers leverage Nash’s full potential for their business
\

*

Act as the customers' voice in product development road mapping
\

Requirements

*

1+ year(s) of customer service experience
\

*

Comfortable dealing with ambiguity in a fast-paced environment
\

*

Empathy, a collaborative spirit, and the ability to work effectively with a team
\

*

Ability to document processes and identify areas for improvement
\

*

Analytical and problem-solving skills
\

*

Time-management skills
\

*

Ability to find the positive in any situation
\

Preferred Qualifications

*

Insight and knowledge of the on-demand delivery industry
\

*

Prior experience with startups or at high-growth technology companies
\

*

Experience implementing and/or working with Slack, Front, Aircall, HubSpot or similar tools
\

What You’ll Love About Us

*

Early stage, well-funded startup - directly impact the company and grow your career!
\

*

Fully remote culture - work from home (or wherever!)
\

*

Quarterly in-person events to bond with teammates
\

*

Competitive compensation and opportunity for equity
\

*

Flexible paid time off 
\

*

Health, dental, vision insurance
\

*

Other great perks, such as home office stipend
\

EEOC

At Nash, we believe that erse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds.

",

• Full time - Mon to Fri (9am - 5:30pm GMT)
• Remote (Work from anywhere within the UK!)
• Permanent
• Starting ASAP
• £26k

Bookwhen is a flexible and affordable booking solution used by thousands of customers worldwide. We support a erse range of customers - from yogis to alpaca walkers and potters to large multinationals! Helping our customers turn their passion into a business is our biggest motivator. Our small team are passionate and autonomous people with an entrepreneurial mindset. We’re a group of creative thinkers focused on quality and collaboration.

Glassdoor | Trust Pilot

We have an exciting opportunity for an experienced customer support inidual to join our team full time. We’re looking for someone who is technically minded and empathetic and is comfortable owning all aspects of Bookwhen customer support interactions, including live chat, email, phone and social media.

Initially founded in Oxford, UK, we’re a remote-first business, giving our team flexibility in their location. We aim to meet and spend time together at least four times a year and strongly emphasise a genuine work-life balance.

Requirements

You are someone who…

• Has 2+ years of technical customer support experience at a SaaS business
• Is reactive and has a proven fast response time on live chat
• Enjoys collaboration and thrives in a team but can also work autonomously
• Has a creative and holistic approach to problem-solving
• Appreciates feedback and understands how it benefits personal and group development
• Has excellent written and verbal communication skills
• Is self-motivated and can work autonomously with little guidance
• Is kind, empathetic, caring and loves to help people
• Is tech-savvy and quick to learn new systems and software
• Acts with integrity, transparency, directness and humility
• Is emotionally resilient and able to keep calm during stressful situations
• Is based in the UK

It would be a bonus if you also...

• Have experience working via email, live chat and phone
• Understand what makes a great customer experience
• Have a background in sales
• Have experience working in a remote team
• Basic knowledge of HTML, CSS and Javascript (knowledge of other programming languages a plus)

Benefits

• Annual leave - 33 days per year (you decide if you’d like to use these on bank holidays)
• Up to 5 unused holiday days to be carried over to the next year
• Budget for co-working spaces and office equipment
• Quarterly company away days
• Budget for training and conferences
• An annual allowance for attending Bookwhen hosted classes and courses
• Monthly wellbeing budget
• Annual paid charity day

Bookwhen is proudly an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sexual orientation, gender identity, national origin, veteran or disability status.

"

About Delphia

Delphia is building the world's first investment strategy anyone can improve with their data. We

select stocks to a portfolio by analyzing trends in the data and the market.

We are building a new kind of company that re-thinks the value of privacy, data rights, and

fiduciary responsibility in order to ensure your data is always working for you — like your money.

Whether we're identifying trends or educating people on how their data can be used to make

better investment decisions, people at Delphia are socially-minded creatives at heart. Our teams

are continually iterating, solving hard problems, and collaborating to generate new forms of

value and economic returns for our users (we call them “members”, in fact). Working together,

we want people to realize the true value of their data — and we're just getting started.

Delphia is growing! We currently have 60 people in multi-disciplinary teams located around the

world. The company was founded in 2018 and is a graduate of Y Combinator and the Creative

Destruction Lab. We’ve raised three rounds of funding and approximately $80 million to date.

About the role

We need a community manager who can help us grow, engage, and build awareness via a community.

You should apply if:

* You’re passionate about retail investing and crypto products.

Responsibilities

* Define and execute our community engagement strategy for retail investment and crypto products

We'd love to hear from you if you have:

* 2+ years of experience in a community or social media role in a consumer startup (bonus for fintech or crypto)

Bonus Points

* You’ve worked with cross-functional product teams.

As a member of the Delphia team, you will enjoy a variety of perks and benefits such as:

Health Benefits:

● Comprehensive Health, Dental and Vision Benefits, plus a Health Spending Account

● 401k

● Gym Allowance

Team Connectedness:

● Annual Delphia Summit

● Quarterly in-person Town Halls near one of our Hubs (New York, Toronto, London, San

Francisco)

● Quarterly Team Outings

Flexibility:

● Flexible work hours with the ability to work from home when need be

● Work From Anywhere Policy

● Flexible Time-Off Policy

Investment Opportunities:

● Employee Stock Options

● Access to our Hedge Fund

We are an equal opportunity employer and value ersity at our company. We do not discriminate

by race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran

status, or disability status. Delphia is committed to working with applicants requesting

",

Hospitality Associate

Remote – US

time type –Full time

job requisition id – JR3465

We are DraftKings. We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and erse perspectives.

Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.

Be the strategy behind the game.

As a VIP Hospitality Associate, you’ll play a key role in the growth and development of our VIP user base by driving the logistics and execution of can’t-miss VIP experiences. If you are detail-oriented and all about exceeding customer expectations, then we know you’ll love it here! Sound good to you? Join us.

What you’ll do as a VIP Hospitality Associate:

• Coordinate hosting experiences for our VIP players, including suite hosting at sporting events, concerts, golf outings, and more!
• Partner with our Player Development team to gain insights on player preferences for hospitality within a given region.
• Utilize gifting within experiences to ensure players are happy and engaged.
• Manage player communications for events within your region distributing tickets and leading player communication (event logistics).
• Design standalone or add-on hospitality events to showcase the DraftKings brand and leave customers wow-ed.
• Oversee DraftKings swag and gifting by managing inventory and fulfillment.
• Create unboxing experiences through high-end gifting to top customers and prospects.
• Liaise with player development state reps to identify critical learnings following an event and brainstorm ways to improve events year over year.
• Consistently strive to improve the DraftKings VIP experience, thinking critically and creatively about ways to make our hospitality the most impactful it can be.
• Become an expert on your region or state constantly staying up to date on key sporting events, concerts, restaurants, venues, and other marquee events that would be of interest to our VIP customers.

What you’ll bring:

• You are passionate about improving the customer experience, solving problems, and driving positivity amongst the team.
• 1+ years of related experience in the Gaming, Hospitality, or Events industries.
• Strong organizational skills and great attention to detail with the ability to work on multiple projects simultaneously, often under challenging time constraints.
• Excellent customer service and communication skills.
• Bachelor’s Degree in Business, Marketing, or related field.

This position can be remote, however, this work is to be performed entirely outside of Colorado.

#LI-TA1 #LI-REMOTE

Join Us!

We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an inidual with a disability.

Ready to build what’s next? Apply now.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

Drata is looking for a Director of Customer Success to join the team! In this role you will provide mentorship, direction and empower the current CSM team to build strong and lasting relationships with our customers. You have a strong passion for ensuring customer’s success, previous hands-on leadership experience and thrive in a fast-paced environment. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. You are naturally a big-picture thinker able to focus on how to shape the vision for what's possible for Drata and its customers. You are not looking for 9-5, but a role that will shape the future of the business and allow you to work collaboratively with an all star team. You want to make an impact; ownership is one of your core values.

What you’ll do:

• Work with our VP of Customer Success to develop, implement, build and lead the customer success strategy
• Lead, manage, and develop a team of remote CSM, Managers and CSM’s focused on SaaS customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention and growth
• Interface effectively with customers, partners and internal resources to drive scalable, enabling processes
• You love to build and know how to balance operational needs with strategic planning.
• Identify methods to improve & standardize processes with an eye towards scalability, including implementing technologies, building processes and measuring team performance
• Partner closely with leadership to hire, develop and onboard all levels and roles in the CSM portion of the CS org to serve the needs of our customers
• Develop new materials (i.e. presentations, best practices, onboarding plans, etc.) as needed to improve organizational design and structure
• Oversee your team's operations and productivity; track and report critical customer success KPIs

Requirements

What you’ll bring:

• People manager at heart - you love mentoring, leading and contributing to the professional development of those around you
• Demonstrated management experience leading teams in a fast growing company
• 5+ years in a leadership/management role; 8+ years of experience in Customer Success at a SaaS company with an emphasis on > $100k ARR relationships
• You have led a team within a fast-growing, highly ambiguous environment and have successfully navigated similar environments at other companies
• Experience navigating complex enterprise organization with proven ability to influence contacts across all areas of an organization including presenting to internal senior executives
• Experience in building customer retention strategies and training teams accordingly
• Proven ability to lead outstanding teams and build scalable, enabling processes that keep employees, customers, and partners highly engaged
• Identify and implement operational improvements across your team, levering customer and team performance data
• Proven ability to develop strategies, translate them into initiatives and track successful delivery within a startup environment
• Passion to use data over anecdotes in understanding customer expansion and churn
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• Comfortable with ambiguity. You bring structure and process to the team when needed, but don't overly complicate.

Benefits

• Health & Wellness: 100% coverage for medical, dental, and vision - employee and dependents.
• Learning & Development: $500 annually towards personal development opportunities.
• Unlimited PTO: Unlimited vacation policy for strong, fully charged batteries.
• 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn or newly adopted child.
• Work Remotely: Flexible hours and work from home (especially these days!)
• 401K: Reach your financial goals while reducing your taxes
• HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care.

About Us:

Drata is on a mission to help build trust across the internet.

Drata is a security and compliance automation platform that continuously monitors and collects evidence of a company's security controls, while streamlining compliance workflows end-to-end to ensure audit readiness for SOC 2, ISO 27001, HIPAA, GDPR and PCI DSS.

We all recognize the importance of earning and keeping the trust of our customers. A clean SOC 2 report proves to our customers that we do the things we say we do when it comes to protecting their data. We all want to provide our customers with that verified proof, but as SaaS veterans ourselves we've felt firsthand how burdensome achieving and maintaining a strong security and compliance posture can be at a fast-growing company.

Our team of SaaS, security, compliance, and audit experts have built a better way - with automation!

At Limble, we empower the unsung heroes that support the world. We've built the #1 top-rated Maintenance Management SaaS platform in an industry that is projected to double over the next five years. We continue to experience triple-digit growth year after year and are just getting started!

So what sets us apart? Our software is easier to use and we care about the success of our customers. Our customers see us as a partner rather than just another vendor because we build a relationship of trust with them. At Limble, we value our amazing culture over any skill that someone can offer. We encourage you to check out our Customer Reviews (https://www.capterra.com/p/162600/Limble-CMMS/) and learn more about our incredible culture (https://youtu.be/OubV48L5e3w)!

We are looking for an Inbound Customer Success Specialist to join our growing team. As a Customer Success Specialist on our Inbound Support team, you will be responsible for delivering white-glove service and value to our global customer base. On a day-to-day basis, the Customer Success Specialist manages customer engagements and collaborates with all Limble departments to do the following:

• Consult with new and existing Limble CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution
• Bug reporting and tracking
• Recommend best practice use case of Limble CMMS based on an understanding of the customer's business
• Remain up to date on Limble CMMS product features and identify use cases to drive customers to best practice standards
• Proactively escalate at-risk customers
• Collaborate closely across departments to support the success of our customers
• Coordinate product demos and refer prospective customers to the Sales team
• Assist the Sales team with product knowledge
• Create strong customer relationships by delivering world-class customer service.
• Maintain a highly organized and accurate task list, visible to the Success team and Management

Requirements

We're looking for a Customer Success Specialist with the following qualifications:

• Passion for ensuring a positive customer experience via e-mail, chat, phone calls, and video calls
• Experience working cross-functionally within a customer-facing organization to support a joint outcome
• Demonstrated ability to communicate effectively via oral & written formats; Excel skills are a strong plus
• Strong conflict resolution skills
• Resourcefulness, creativity, and strategic thinking for troubleshooting problems
• Ability to work in a high growth environment in which the requirements are not always well defined and priorities change frequently
• Strong attention to detail
• Previous experience
• French/English bilingual preferred
• Availability to work from 7:00a to 4:00p Eastern Time

• Previous experience in a B2B Customer Support / Customer Success / Account Manager position
• Previous experience in the SaaS industry
• Background in working with equipment maintenance, machinery, or manufacturing

Benefits

• $55,000 - 65,000 base salary
• Stock options
• Fully remote position
• Unlimited PTO
• Health, Dental, Vision, and Life insurance
• Paid parental leave
• 401k with company match
• Annual company retreat
• Opportunities to grow with us!

At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.

We’re the leading, all-in-one video shopping solution for Shopify. We empower thousands of customers around the world to grow their businesses with innovative technology, 24/7 support, and inspiring content.

Our story started in 2020. We've been well-financed and backed up by rockstar angel investors from Google, Uber, Facebook, Adobe, all from Day 1.

Our solution was wisely designed to help Shopify businesses drive more shopper engagement and generate real added revenue. It’s no coincidence that the most successful brands have started investing in video content years ago. Video has become the most engaging way to present and sell a product online, and it’s high time the eCommerce industry reaped all the benefits of video marketing. That’s where we come in — and we're just getting started!

Why Join VideoWise?

We’re humble hustlers. More than just workmates, teammates, and digital desk mates - we’re family. We have each other’s backs through thin and thick, beyond Asana tasks and beyond formal arrangements.

At VideoWise, we celebrate ersity, treat people with respect, really listen to each other, provide equal opportunities for employment, growth, and advancement, and put every ounce of effort into creating the best employee experience.

For us, this is more than just a workplace. We want to share with you:

• - Highly competitive salary - VideoWise is well funded and in a full growth mode looking for smart and talented iniduals to contribute to this growth.

• - Generous vacation policy - We care about your mental health and we encourage our employees to take time off whenever they feel they need it.

• - Generous equity - We're seeking people that want to get involved and be own a piece of the company. Since we're early stage the first employees will benefit the most out of this.

• - Flexible work policy - Night owl or early riser, work whenever you want as long as results speak for themselves.

• - Fully remote company - We’re fully remote with team members on 3 continents. Work from anywhere in the world, we’re all good.

• - A team ready to be there for you whatever you need. Human to human, beyond job titles. <3

This Is What You'll Do At VideoWise:

We are looking for someone who has e-commerce experience, preferably in the Shopify ecosystem and a proven customer success experience. Your primary focus will be on producing higher activation rates, increasing customer satisfaction, and lasting customer retention.

This is a full-time position, remote location, preferably in the Eastern European timezone.

As a Head of Customer Success, you will:

• - Develop lasting and meaningful relationships with VideoWise merchants

• - Measure the effectiveness of Customer Success

• - Optimise, manage and oversee all relevant execution processes, making the customer experience as smooth as possible, and at all times optimising for customer happiness

• - Lead World-class Customer Success team

• - Manage Customer Success Activities

• - Gather merchant feedback on VideoWise product and services

• - Assist in workshops to help merchants demonstrate the full value of VideoWise and the applicability of new features on the roadmap

• - Provide recommendations for solutions and enhancements that generate additional revenue

• - Periodic strategy calls with merchants

This Is What You'll Bring To Our Team:

• - Minimum 4+ years experience in SaaS Customer Success or managing customer-facing accounts. Ideally, you should have experience in the Shopify app ecosystem.

• - E-commerce experience is a plus!

• - Enthusiastic and creative leader with the ability to inspire others

• - Fluent English with solid oral and written communication skills

• - Familiar with GSuite, Hubspot, Notion, Loom, Microsoft office or be able to quickly learn new software applications.

• - Enthusiasm for receiving, sharing and acting on feedback

"

Routable is a B2B payments platform built to make bill payments and mass payouts fast and seamless. Our mission is to be the simplest way to send and receive business-to-business payments. Unlike other payment platforms, Routable’s modern, easy-to-use API allows you to build a powerful payments infrastructure in minutes. 

We’re a Series B startup with $46M in funding. We’re helping some of the largest marketplaces and gig economy companies, including Ticketmaster, Snackpass, and Garmentory. Hundreds of finance teams trust our decades of experience in building B2B payment solutions.

Our environment encourages intellectual curiosity, problem solving, and openness—one that provides the support and mentorship needed to succeed, learn, and grow. We'll make sure you have everything you need to do your best work and make an impact. We’re a fully remote startup with our team working from a city they love across the United States and Canada. We are primarily based in the US but also have a presence internationally (so far, primarily in several South American countries & Canada). If you live in the US, you must be authorized to work in the US.

About the Role

We are looking for an experienced Manager of Customer Success to help lead our small but mighty Customer Success team. You will be hands-on working with our team and customers to build relationships, making sure they are using Routable to its fullest potential, and gathering feedback for our product team. As Manager you will build systems, procedures and staff that can excel at each of these three key initiatives.

1. Impact the growth and retention of our install base 

You’ll also work cross functionally with the rest of the customer facing teams to build a foundation we can build on as Routable scales. You will be a huge part of creating the culture and priorities of the Customer Success team, with plenty of opportunities to focus more on the areas you enjoy most as Routable continues to grow. 

Responsibilities

* Build systems, procedures and staff that can excel at key initiatives including Install Base Growth, Onboarding and Ramp Success, and Renewal Contracts.

Minimum Qualifications

* Demonstrated ability to retain and grow the value of your customers.  Be comfortable thriving in a results oriented team.

Location

We are a remote first company! Rather than restrict ourselves to only find talent in one city, we’d rather find the absolute best people regardless of where they live. One amazing benefit to our remote culture, is that it enables our team to enjoy traveling ✈️ more regularly since they can work from wherever! 

Reporting

The Manager Customer Success reports directly to the Head of Customer Success, Ken Apple.

About Routable

Our Core Values

At Routable, we are driven by our values. Our values act as guiding principles when it comes to our work, our hiring practices, and ourselves. We talk about them every day and praise each other based on our ability to embody them.

💞 Engage with Empathy : Have empathy and a deep understanding for your peers, and our customers. This means no ego and cultivating relationships by actively listening to each other's needs.

🤝 Volunteer Assistance : Helping others is always a priority, even when it is not immediately related to the goals that we are trying to achieve. We make it a point to foster an environment of inclusiveness for our remote team.

💪 Own it : We are all company owners and we act like it. We make data driven decisions and jump at the opportunity to be accountable. Taking action when you see a problem is our default state.

🛠 Build with Purpose : We are collectively building the product and company of our dreams. We are intentional with everything we do and are always looking for ways to improve. We sweat the details.

🧬 Expect Authenticity : We do not compromise our values when it comes to our team and our customers. We champion originality. Be yourself. Everyone else is already taken.

Rendezvous

To help foster amazing relationships with our coworkers, we meet up twice a year as a whole team in some pretty awesome cities! In the past we’ve met up in San Diego, Seattle, and Austin. We’d rather invest money into memorable team events rather than expensive offices. During our meet-up team time, we love to spend time learning a new skill together, and solving problems. Most recently this has taken on the form of a bread-making class and defeating an Escape Room. 

Note : we have paused our meetups due to COVID-19 and will resume when it is safe for everyone to attend

Perks

🏥  Great Health, Dental and Vision Insurance

💲 Competitive salary

📈 Stock Options

💰 401k 

💸  Work from Home Stipend

🚀  We're a remote team

🏝 Flexible vacation policy

🍼Paid Parental Leave (12 weeks)

Inclusive Employer

Routable welcomes employees from varied backgrounds and walks of life, and it’s reflected in our erse community of Routers. Routable is proud to be an equal opportunity employer and is committed to administering personnel actions, including hiring, training, promoting and compensating its employees, without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

",

"

Supabase is an Open Source and fully remote company building developer tools for databases.

We aim to provide world class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product and development teams.

Responsibilities

* Providing initial and timely responses to all support cases.

Requirements

* 2+ years of experience in a support engineering role.

Timezones

* We're currently looking for US timezone coverage.

Four day work week

This role is optionally a four-day workweek if you are interested in working from Friday to Monday. We can also discuss a shorter (pro-rated) week. In particular we would like to hire people who would be willing to work on weekends (or at least one of the days Saturday or Sunday).

BUILD IN A WEEKEND. SCALE TO BILLIONS

Supabase adds auth, realtime, and restful APIs to Postgres without a single line of code.

Each project within Supabase is an isolated Postgres cluster, allowing customers to scale independently, while still providing the features that you need to build: instant database setup, auth, row level security, realtime data streams, auto-generating APIs, and a simple to use web interface.

We are a fully remote company.

Key Tech: Javascript, Typescript, Go, Elixir, PostgREST (haskell), Postgres, Pulumi.

About the team

* We're a startup. It's unstructured.

Process

* The entire process is fully remote and all communication will happen over email or via video chat.

",

Founded in Barcelona, Colvin is a startup that is revolutionizing the flower industry. We are setting up a new way flowers and plants are managed, bringing them directly from growers to our customers.

We envision a world more human and emotional, where we inspire people to connect with each other more often and in more meaningful ways.

Currently operating in 5 countries and headquartered in Barcelona, we're hiring globally under a remote-first culture (no need to be based in Barcelona, with possibility to work 100% remotely). We don't care where we are physically, we care about being a team that rows towards the same goal: create joyful moments :)

We recently closed our €45M financing and we've been recognized as LinkedIn's Top 2 Startup 2021 in Spain.

Since 2020, a B2B line of business has been started within the Colvin Group. This project deals with the digitization of the supply process of flowers, plants and accessories. A professional marketplace has been created where wholesalers interact from the product supply side and florists, large clients or professionals (wedding planners, decorators, hotels,...) from the demand side.

The B2B project has been running since 2020 in Spain and in 2022 it is expanding to Italy (with the acquisition of a company called Bloovery) and to France (with the acquisition of a company called Monsieur Marguerite).

Currently, we are looking for a Community Manager to join the B2B project and help to develop the business in France. If what you have read so far has seemed interesting to you and you are a person with experience in social media management (in French), who likes to create a close relationship with customers and with good communication skills in French, this offer is for you.

Requirements

What will my day to day be like?

• Creation and adaptation of Social Media channels for capturing leads and customer loyalty, florists or flower professionals, so that they buy through our marketplace.
• Programming and scheduling of publications on the different platforms.
• Management and maintenance of social communities.
• Creation and local adaptation of daily content in the different communication channels.
• Search and creative writing of suggestive content, adapted to each medium.
• Uploading content to online platforms (Instagram, Facebook, Linkedin, etc).
• Monitoring and analysis of profiles and activity on the different platforms, with preparation of results reports
• Identification of new opportunities and trends in social networks.
• Conceptualization and implementation of actions and campaigns ensuring the fulfillment of objectives and their good alignment with the defined strategy.
• Dynamization of social channels, serving users in a tone that corresponds to the company's brand and values.
• Analysis and monitoring of the competition and benchmark companies in the sector.
• Programming and preparation of mailing templates with the content offered.
• Keep the database clean and updated for sending weekly mailings.

What profile are we looking for?

• University degree at the bachelor's level, degree or equivalent, in Marketing, Communication or similar. Preferably specialized in digital profile.
• It will be positively valued to have completed a postgraduate degree in Digital Marketing, Community Manager & Social Media or similar
• 2-3 years of experience performing similar functions in a Startup or E-commerce environment.
• Knowledge of social networks: Facebook, Twitter, Instagram, Linkedin and Youtube.
• Proactive, responsible, dynamic, organized, restless, creative person with the ability to work in a team.
• Skills in creative writing and passionate about the world of Communication, its trends, and Digital Marketing.
• Advanced communication skills to know how to manage conversations and content effectively.
• Results oriented, and with the ability to work in a changing environment.

What will you need?

• Expert management in the use of management and analysis tools such as Hootsuite, Creator Studio, Metricool...
• Knowledge of mailing and CRM managers such as Hubspot, Mailchimp... with the ability to design and create content.
• Knowledge of digital development processes, good design practices and criteria to work with all of them.
• High dose of creativity and attention to detail in the designs made.
• Good capacity for self-management and organization of one's own time, attending to the priorities of each moment.
• Knowledge of web analytics in social networks and emailing.
• Good knowledge of image and video editing tools (Illustrator, Photoshop, Premier, Canva...)
• Native French.
• English and Spanish at conversation level.

Benefits

Why should you join?

We are a fast growing company with a team motivated to disrupt the world of flowers. Are you in?😀

Some of our perks:

🚀Flexible working hours and it means: 100% flexible🌎Remote first culture: you can work from Barcelona or from any other part of the world (or one month in each place?) :)

✨Coworking space open 24/7 with free gym, private terrace, etc.

💯Free language lessons

✳Cobee card for flexible retribution on food, transport and kindergarten

🌈Join a talented team where all ideas count. Our team comes from top world companies.