Time zones: EST (UTC -5), GMT (UTC +0), CET (UTC +1)

**Salary

The Role

We are seeking a highly organised and detail-oriented inidual to serve as our PPC Advertising Director. This inidual will be responsible for helping manage all aspects of the advertising side of the agency, including hiring,  developing and implementing standard operating procedures (SOPs), building organisational structures, overseeing projects beyond traditional advertising (such as LTV and customer journey) , building and overseeing a team and onboarding new clients. 

They will also be responsible for handling and managing FBUs relationships with Amazon and our Software providers ensuring we are getting everything we need.

As an FBU PPC Director, you will be helping to manage the day-to-day running of some client accounts too. You will benefit from working from anywhere in the world you choose.

You will be expected to immerse yourself in our client’s business, sector, and other areas that impact their account’s effectiveness.

We welcome a new perspective on improving our processes and strategies. This is an excellent opportunity to influence strategic decisions in a company where your voice is heard at all levels.

Roles & Responsibilities on Basic PPC Management side:

• Bid Management and understanding key metrics such as sessions, conversions, and CTR.
• Creating Sponsored Products, Sponsored Brands, and Sponsored Display ads.
• Performing Keyword Research and Competitor Research using Helium10 and Brand Analytics tools.
• Staying on top of the latest changes happening within the Amazon ecosystem, Updates, new features etc.
• Ability to measure the effectiveness of strategy and performance (rankings, traffic, conversions) and make decisions based on gathered data.
• Balance workload efficiently and assign tasks/accounts to appropriate teammates.
• End-to-end PPC management on different Amazon accounts – from onboarding, campaign
• Strategy and management, keyword and competitor research, optimisation and reporting.
• Ability to analyse data and provide quantitative and action plans using our software and tools.
• Troubleshoot performance issues and coordinate with both the internal team and clients.
• Providing client management through reports and monthly calls, listing audits, and inventory monitoring.
• Helping drive new strategies and testing new features within Amazon.
• Recommend other FBU and PPC services needed for the account, as required.
• Direct the development and maintenance of an organisational structure.
• Build and manage a high-performing team.
• Help with the hiring and onboarding of new PPC managers and ensure they receive the correct training and support.
• Continuously assess and improve processes and procedures to increase efficiency and productivity.

Ellipsis is a world-class SEO Content agency. SEO is winner-takes-all, and we make our clients the winners. We produce SEO Content that achieves top rankings for clients at scale.

As our new Senior SEO Strategist, you’ll play an important role in ensuring we continue to produce the finest SEO Content strategies for clients, we continue to share our expertise with the world, and we continue to drive up standards internally and in the industry.

Our current positioning is focused on the WordPress ecosystem, and we’re about to roll out new positioning entirely focused on delivering world-class SEO Content to technology businesses – we’re already world-class, and our aim is to be the very best at SEO Content in the world.

Ellipsis is a 100% remote team, and we’ve been fully remote since our first day 5 years ago. We lean into the best things about being remote: we balance collaboration, “Deep Work”, regular team retreats, and we put a lot of work into a supporting and inclusive culture where everyone can do the best work of their careers.

We’re distributed across the world, but our core collaboration hours are GMT/UTC-based. We often meet up with colleagues for team meetups and conferences.

Our SEO Content work is branded as Content Growth, and clients engage us to produce a set number of posts each month on retainer based on an SEO Content strategy we formulate for them which is focused on bringing them impressive results.

With Content Growth, we take care of everything end-to-end, from high-level SEO strategy, keyword selection (which is powered by our proprietary FALCON AI), content briefs, content production, publication, promotion and link building, rank tracking, and troubleshooting SEO queries. Our Content team leads these projects and takes care of the content production, and our SEO team takes care of the SEO requirements.

Ellipsis is growing quickly. We do outstanding work and are building something special. It’s an exciting time to join us.

**About the role

As our new Senior SEO Strategist, you’ll be joining our industry-leading SEO team.

We believe that in an SEO industry that is opaque, misleading, and secretive, we have space to differentiate by being radically transparent about SEO methodology, process, and results. You’ll play a key role in bringing this to life. The Ellipsis team are experts who can be trusted, and you’ll be our newest expert.

You’ll be working alongside our Head of SEO and our SEO Specialists to develop clients’ SEO strategies, proactively monitor performance and recommend changes, troubleshoot clients’ SEO challenges, and be the go-to person to answer hard SEO questions from clients (including on client calls).

You’ll also be shaping our approach to SEO through Content Growth and write world-class Thought Leadership content that we’ll share on our blog, social media, and newsletter. Currently, responsibility for this is split between our Head of SEO and Ellipsis’ Managing Director; you’ll work closely with both and maintain their high standards.

We’re trusted to deliver SEO Content rankings that get conversions for clients, and you’ll be playing a key role in leading, shaping, and adapting both our overall approach on Content Growth, and strategies for inidual clients. You'll work with businesses ranging from startups looking for product/market fit, to enterprise businesses with large sites building on their significant existing rankings.

This is a varied and extremely rewarding role. You’ll get to solve SEO problems across a wide range of clients in different sectors of technology and work with a tight feedback loop which enables constant learning by doing. SEO is an ever-evolving topic, so being able to reliably identify what works and apply that to the rest of the portfolio is a highlight of the role which makes it unique. This role fits persons who are extremely confident with SEO already, but want to be able to go deeper, test and expand their skills at scale and speed, while always beating yesterday’s results.

You’ll be working with Ellipsis’ cutting-edge FALCON AI, and lead the way with analysing for our clients the large quantity of data we pull out of FALCON, which has already led to unique publications such as our industry Weather Report. FALCON AI is our immensely powerful keyword selection tool, designed and built in-house. It’s the real deal: it was featured by the New York Times in 2022, and is a key competitive advantage for how we deliver excellent results.

You’ll be working under our Head of SEO, in our Strategy team, which handles all SEO and Strategy requirements for clients. Following onboarding, you’ll have your own strategy consulting projects to lead and deliver. You’ll be hands-on and responsible for delivering client work. This will give you the opportunity to learn and grow at an extremely fast pace.

**Activity in this role will be broken down as follows:

• 50% Leading SEO strategy for clients
• 25% Client and account management
• 25% Writing Thought Leadership content

Your main responsibility will be to drive SEO strategy forward for all Ellipsis clients.

You’ll need to love solving marketing problems, developing SEO winning strategies for clients, and writing these up into an actionable format, as well as driving implementation where necessary. You should be comfortable working independently and blocking off large parts of your day for Deep Work, whilst taking on board client needs and feedback, and delivering work to clients at a rapid pace.

To support the above, you need the following skills:

• Expertise at SEO strategy: you’ve been working in SEO and deeply understand what works, what doesn’t, and how to keep up-to-date with the latest in SEO to stay one step ahead. We’re not interested in experimenting with or implementing black-hat techniques: our focus is to deliver genuine, strong results which make a difference to client businesses.
• Adaptability and willingness to learn: new challenges come up on a very regular basis in SEO, and you’re excited by the prospect of being able to triage, analyse and create new processes (or even tools) to circumvent new problems.
• Excellent analytical skills: you know which data you should be looking at, how to extract and analyse it, and what insights to look for to drive results. You’re also excited by the idea of creating new analytical workflows for new types of insights where needed.
• You’re motivated by results: we retain our clients by delivering results that make a real difference. That remains our primary concern, and should be your primary motivation for this work.
• Excellent written communication: you are excellent at long-form writing, and communicating your ideas clearly and persuasively to the reader.
• Client communication: you’re able to present your ideas to clients effectively, answer questions on-the-fly, and keep the client very happy. You’re happy to do this predominantly via video calls and email.
• Technical SEO: we’re interested in Technical SEO to the extent that it unlocks rankings for clients. You’re able to troubleshoot using Google Search Console, and tools like Ahrefs and Screaming Frog, and identify fixes to issues with client sites.

**Requirements

**Requirements: hard skills

• 5+ years experience in SEO, and preferably 2+ years in a strategic/consulting role
• Strong understanding of technical SEO, and what needs to be covered to power SEO Content success.
• Digital marketing/SEO agency experience
• Excellent English language writing / editing skills
• Excellent project and account management
• Friendly, efficient client-facing communication
• Experience working remotely full time
• Availability to work our core collaboration hours, which are GMT/CET; this role also requires availability for client calls, which can be later for EU applicants/earlier for US applicants
• Highly versed in using software like Google Search Console, Google Sheets/Excel, Google Analytics, Ahrefs/SEMRush, and desktop SEO software such as Screaming Frog or other similar tools.

**Requirements: soft skills

• Fantastic communication skills: Remote work relies on mutual trust, so frequent and clear written communication is essential
• Receptive to feedback and solutions-oriented: We share and learn from each other honestly, openly and easily. Being able to say you were wrong is important!
• High level of self-awareness: a “people person”: You’ll be dealing with questions from colleagues and clients on a daily basis, so this is an integral part of the role
• Proven organisational skills: You must be obsessive with deadlines, managing and updating tasks, and totally reliable without supervision
• Self-driven work ethic: You need to be 100% trustworthy, self-motivated, comfortable taking the initiative and seeing projects through to completion

Bonus points if you have:

• Led SEO teams made up of strategists and content writers
• Worked directly on generating detailed content briefs and outlines

**Benefits

**Compensation and benefits:

• This is a full-time, 100% remote role. Work from home, or the beach!
• Competitive, full-time salary with pension, benchmarked to UK rates and based on experience. The range for this role is: £48k to £55k/year
• 28 days of paid holiday
• Genuinely flexible working
• Regular team retreats (~2 per year); last was Budapest, next is Madrid!
• Time and budget for learning and development
• Maternity/paternity leave, and sick pay
• You’ll work for a sustainable, ethical company: we are aiming to become a B Corp by the end of 2023

**The application process:

It’s important we find the best candidate for this position, and our selection process will reflect this. We’ll review applications on a rolling basis but interviews start after the closing date. There’s thus no benefit to rushing to apply: we will bias heavily towards your application’s answers rather than your CV, and we’d love for you to take your time.

We’re fortunate to receive a large volume of applications. You can make your application stand out by paying special attention to the main responsibilities of this role, and “how to apply”. If you think you’re a fit, or could be a fit – go for it!

We use video calls for interviews. You’ll have video interviews using Google Meet, including with your prospective line manager, a prospective peer, and the Managing Director.

We understand that this is as much you interviewing us, as the other way round. Throughout the interview process, we’re extremely happy to answer your questions about the business, working here, and the future of the company.

The final stage of our hiring process is a paid test project, which will be similar to work you could expect to do if you were hired. We’ll give you a week to complete the project, but expect that you’ll only need ~4 hours.

Following the completion of trial projects, we’ll ask for professional references from a previous manager and co-worker. We ask candidates to introduce us to their references, for a 10 min call or email conversation. We then expect to move to make an offer quickly.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

**How to apply:

Please apply through Workable: https://apply.workable.com/getellipsis/. We will decide who progresses to the next stage based on the form you submit, and your CV. Please give us a good reason to select you! Taking the time to research the role, see who we are, what we do, and what you can do for us will increase your chance of success. Your cover letter is where you have the space to do this.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

Whilst we love technology and sit at the leading edge of its adoption (we automate hundreds of thousands of actions a month internally), we want to hear from you rather than from ChatGPT.

We will be screening applications for AI-generated content and will automatically disqualify AI-generated applications.

The deadline for submission is the end of the day, on 17th April 2023. We’ll be in touch with all candidates, following the close of applications.

We are looking for a writer. Our topics are related to the mobile phone, technology, phone scams. Here is one example of an article related to who called me from this number's free reverse lookup services:

https://www.wtkr.com/brand-spotlight/best-who-called-me-from-this-phone-number-reverse-lookup-services-2023

Do you understand these topics? Do you know the reverse lookup services that we included in the article? Do you know better services?

Who called me from this number? Do you read the article? Do you understand it? Do you have ways to improve it?

We expect to work with people who have articles posted on large sites, related to technology and phone. Send us examples and prices.

We are searching for articles writer. Our articles are related to cash advance apps for bad credit, payday loans, and so on. We expect advanced articles or actually guide writing styles. We explain in details about each topic that we cover. See one article:

https://www.wxyz.com/brand-spotlight/best-5-instant-cash-advance-loans-for-bad-credit-no-credit-check

There you will see:

Now, it is important the quality of the content. But also, it is important to the lenders that we placed. As you can see, our lenders are cheaper than traditional payday loans. You have to understand what are the best and cheaper lenders that offer bad credit loans.

Send us examples of articles that you posted on big sites. Send us your prices.

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), AST (UTC -4), FKST (UTC -3)

GENERAL INFORMATION

Department - Customer Success

The Customer Success Manager supports our Enterprise Clients and the Coaching.com Success teams through their thorough understanding of the Coaching.com platform. 

Description

Coaching.com Overview: The platform that powers the coaching industry, Coaching.com is the most robust platform to help you manage and run your coaching program, whether you are an organization that provides coaching to its employees, a coach, or a coaching company. By serving enterprises, coaches, and coaching companies, we are helping professionals learn and develop by connecting them to people who can help them most. Founded in 2014, Coaching.com is a rapidly growing company based in sunny San Diego.

Job Overview: The Customer Success Manager will help build and lead our proactive support functions by overseeing the customer experience from onboarding through to renewals, emphasizing onboarding and initial training, mostly guiding our Enterprise customers and partners. The roles offer the opportunity to build out our Customer Success Management functions in a fast-paced environment. Work with some of the top companies who provide training and coaching services (i.e., Fortune 1000 companies). 

Candidate Responsibilities & Duties:

• Be the point of contact for our Enterprise customers and proactively engage them to discover financial expansion opportunities and ensure the account's renewal. 
• Organize and execute training and onboarding programs to help our customers adopt the coaching.com platform. 
• Maintain relationships with Enterprise customers and partners throughout their business lifecycle, identify potential churn risks, and prevent cancellation of the account. 
• Act as a customer advocate, collecting feedback and collaborating closely with the product team. 
• Work to upsell, and cross-sell, across our different business channels, including our marketplace and programs. 
• Help support our self-serve customers through webinars and events training while closely coordinating with our inbound support teams. 
• Get involved with team processes to help build out a new proactive support channel. 

Coaching.com is an Equal Opportunity Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender (including pregnancy, childbirth, or related medical conditions), national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other protected status.

Requirements:

• +3 years of experience in a Customer Success Manager, or Account Manager role in a tech organization, ideally in a tech-startup SaaS environment. 
• Strong organizational and presentation skills. 
• Understanding of the importance of business metrics like: MRR Expansion, Churn, and account health scoring. 
• Experience with CRM systems like Salesforce to maintain relationship tracking. 
• Results-driven mentality and analytical. 
• Comfortable working in a tech startup that maintains a fast pace, and capable of being agile. You’ll also be okay with wearing several hats while the organization matures. 
• Adaptable in a fast paced environment
• Self starter - goes the extra mile to learn the product and be an excellent mentor to your clients
• Works Smart. Works Hard. Big Heart.
• Experience working in a remote environment is a big plus. 
• A background in HRTech or the Learning/Development space is a big plus. 
• This is a remote position but the candidate must be located in the UK, and authorized to work in the UK. 

How to apply

Please fill out this APPLICATION FORM, following the instructions outlined. 

In this application, you’ll do the following:

1. Fill out basic information
2. Upload your resume
3. Upload a cover letter with 2 to 3 paragraphs describing why you would like to work with us, and what specifically qualifies you for this position.
4. Part of this position is interacting with high-level executive clients virtually on video calls and in-person at events. You must be comfortable on camera! Please send a link containing a short video. In this please answer the following questions:
   • What is one thing you've learned and appreciate about Coaching.com?
   • Why are you excited about this position?
   • What skills do you bring that would help you succeed in this role?

**How you will make an impact

As our Senior Partnerships Manager, you will play an essential part in shaping the future of Hygraph in the North American Market! You will be an instrumental team member helping with revenue growth via the indirect channel. In this role, you’ll develop and grow partnerships with solution providers including web and app development agencies, IT consultancies, system integrators (SI) as well as technology partnerships. Reporting into the Head of Global Partnerships, you will establish our presence and be responsible for laying the groundwork to scale our business in this region.

We at Hygraph have innovative, passionate and committed people working together to build the most advanced content management system on the market. Hygraph is trusted by an enthusiastic community of over 50,000 teams delivering millions of digital experiences worldwide, and is a strong content infrastructure that powers the applications of global brands like Unilever, Discovery and, Shure.

**What you will be working on

• You will own the full cycle of partnership development from establishing contact through building up strong relationships, on-boarding, product advocacy and business growth in North America.
• You will actively target key and qualify inbound partner opportunities.
• You will be the key point of contact for our existing partner base in North America, develop and execute plans and consistently expand the business with them.
• You will help us develop our growth strategy by providing market insights from your region and identifying the right cooperation partners. 
• Supporting partners to understand, implement and recommend our products and solutions; from establishing mutual business goals and on-boarding, through to facilitating technical competency, product advocacy and business growth.
• Together with our Partnership team, you will continuously improve the value proposition, external messaging and processes that ensure long term success in this region. 

**What we expect from you

• 5 - 7 years of relevant B2B SaaS partnerships experience - preferably within a MACH Alliance organisation.  Track record of results with an ecosystem of technology and solution partners.
• You are an organisational talent with strong communication skills and are eager to work independently and take on responsibility from the very beginning.
• Combination of technical and sales/customer acumen.
• You have a structured approach, an analytical and pragmatic way of thinking and a hands-on mentality.
• Track record of delivering mutually successful business outcomes and experience in account mapping and planning.
• Independent self-starter, who’s comfortable with minimal oversight and supervision, and enjoys pioneering new approaches and directions, while also being rigorous in the evaluation of opportunities and results.

**The Process

• Intro call with Talent Acquisition Manager
• Interview with Hiring Manager(s)
• Mini case study or assignment with debriefing
• Team-fit conversation & reference check
• Job Offer

The response time after application, screening applications, and setting up the first intro call is usually within 1-2 weeks. You could expect some alterations when necessary.

**About us

At Hygraph we're building the leading GraphQL Federated Content Platform. Our goal is to enable developers and content operators to create, enrich, unify, and deliver content across platforms seamlessly. We are trusted to manage content for teams from over 50,000 organizations like Dr. Oetker, Shure, Samsung, Ashley Furniture, Telenor, Philips, and Gamescom. With over $35M in funding led by One Peak, alongside OpenOcean, Peak, and SquareOne Venture Capital, you will be part of a remote-first and globally distributed team of about 70 team members, committed to working collaboratively, transparently, and passionately.

We are an international and friendly team spread across 18 countries, coming together once a year for our annual off-site/retreat. We believe in a remote-first approach where everyone is encouraged to do their best from wherever they are and work together with transparency, accountability, and ownership. We learn continuously through feedback and have a yearly learning budget to attend training and conferences.

Working at Hygraph

• Our teams are passionate about our product.
• Self-motivation, trust, and collaboration is the driving factor for our success.
• We believe in a remote-first approach where everyone is encouraged to do their best from wherever they are and work together with transparency, accountability, and ownership.
• We have a workstation budget to support the remote work on top of providing the latest company IT equipment (e.g. Macbook).
• We are curious, risk-takers, and we experiment with our ideas and make things happen.
• We work together to provide optimal solutions for our users and adapt to the people and market needs.
• Our flexible working model encourages us to work according to what works best for us and maintain an excellent work-life balance.
• We learn continuously through feedback and have a yearly learning budget to attend training and conferences.
• We are an international and friendly team spread across 18 countries.
• We encourage team meet-ups and events.

Hygraph is an equal opportunity employer committed to hiring people with erse backgrounds. We believe that ersity, unique experiences, qualities, and different cultures enrich our workspace's productivity and promote innovation and creativity.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

**About Social Pinpoint & Consultation Manager

**We are a fun, dynamic and mission-driven team running an exciting and rapidly expanding global SaaS business. As global leaders in the Community and Stakeholder Engagement space, we provide government and private sector customers online digital engagement tools to facilitate communication with community members (people like you!) in a fun and interactive way. Our global headquarters are in Australia but we have growing, regional teams across North America, New Zealand and the Philippines.

Our Community and Stakeholder Engagement products include:

Social Pinpoint (Community Engagement Platform for the Everyday Practitioner) https://www.socialpinpoint.com/

Consultation Manager (Stakeholder Management Software | Consultation Manager) https://www.consultationmanager.com/

**About the role

**We are looking for a Head of Customer Success to join our team to provide strategy and oversight into our rapidly expanding customer base in North America. This role would be best suited for anyone with previous management experience in SaaS Customer Success, which includes leading teams, servicing top clients, and driving strategy and process from the ground up. You’ll be involved in big picture initiatives while also meeting the daily needs of Customer Success Managers and their accounts. Knowledge or experience of community engagement is considered highly valuable but not essential.

**What you’ll be doing

**This role will serve as our first Head of Customer Success in North America and will provide oversight into our regional customer base utilizing our community and stakeholder relationship software products. This is a highly visible role across a global organization. You will need to work collaboratively across various functions within the business, including sales, product and marketing. Occasional national and international travel may be required from time to time to meet clients and attend industry conferences.

On a day-to-day basis, we’ll lean on you to:

Drive account growth and customer advocacy

• Reduce churn and drive new business by seeking to turn our existing customers into our greatest advocates. Expand account revenue through referral sales and up-sell opportunities.
• Proactively monitor and work to improve upon account health and activity in North America as it relates to product adoption, customer satisfaction and overall health scores. Develop and implement operational practices to track performance of teams and iniduals.
• Design data collection and feedback mechanisms to identify and understand customer needs specific to North America. Work closely with product teams to share feedback and business cases for feature suggestions.

Build and lead a world-class team

• Develop a high-performing team of CSM’s (we currently have a growing team of 4-5 in North America). Manage team performance, provide coaching on best practices, diagnose at-risk accounts, and work to create client success plans alongside CSM’s.
• Lead a weekly Customer Success call with CSM’s as well as inidual check-ins with each of your direct reports on a regularly recurring basis, proactively assisting them to ensure success in their role. Provide specific and direct feedback for both inidual and overall team performance.
• Provide oversight and ensure accuracy is maintained by your team of CSM’s in our CRM systems (HubSpot/ChurnZero).

Drive North American Customer Success strategy

• Work closely with the North American management team as well as the Head of Customer Success in the ANZ region to align on Customer Success strategy, forecasting, resourcing, and account opportunities.
• Drive the creation and implementation of Customer Success processes for the North American team for the entire client life cycle, from onboarding and site implementation to account meetings and renewals.
• Prepare monthly reports for the executive team that includes insight into overall customer health for North America across both Social Pinpoint and Consultation Manager products. Also report on key customer initiatives being implemented in the North American market.

Provide best-in-class support

• Oversee North American support channels to ensure customers are being met with friendly, efficient and effective technical support across our support channels.
• Foster and maintain customer relationships with key strategic accounts in North America. Directly execute prompt resolution management with executive-level customer contacts as conflicts arise.
• Become a product expert on both the Social Pinpoint and Consultation Manager platforms.

About You

• You are comfortable working remotely within a distributed team and have experiencing working with senior executives.
• You have experience leading remote teams of 5+ people with a personal, approachable management style.
• You are data-driven and results-oriented.
• You’re a self-starter who needs little direction. You can identify organizational problems and take the lead on driving solutions in a collaborative way.
• You have a knack for resolving customer tension through creative problem-solving and approachable communication.
• You have a strong work ethic and are able to follow through and complete tasks/projects to deadlines.
• You’re interested in the community engagement space and are willing to become an expert on digital best practices (if you’re not already!).

Benefits

• Competitive salary*
• 100% remote work with 2 team meet-ups per year
• 4 weeks PTO, 2 weeks sick leave, 2 floating holidays annually
• 10-12 paid public holidays annually (based on region)
• 401(k) matching for US-based employees
• Generous parental leave policy
• Health, dental and vision insurance
• Annual health & wellness benefit
• Home office set-up stipend
• Monthly internet stipend
• $1,000 USD company-sponsored professional development annually

*For this role, the estimated salary range is between $95,000 - $140,000 USD. The actual salary will be based on various factors, including market and inidual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

**Interested in applying?

**For candidates interested in applying, please visit the below link to begin the first step in the interview process where we ask a few video Q&A’s for us to get to know you better. https://start.myinterview.com/jb55978a-0ae4-4412-a044-271a9760d7be/social-pinpoint/customer-success-manager-north-america

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

You’re an accomplished B2B business development professional looking to make a positive impact in healthcare at a growing SaaS startup. We’re EngagedMD and we have a patient journey application used by more than 1 million users nationwide and internationally since its launch, and we continue to see enormous growth and adoption from medical clinics across multiple markets. This is an exciting opportunity to join us in our mission to make life easier for clinics and patients alike. You will have the opportunity to pursue and grow business relationships in our newest markets, seeking pilot and long-term customers for our expanding line of products in order to grow our revenue. In this role, you’ll closely collaborate with members of our New Markets team, including Product and Customer Success.  

This fully remote role reports to our Co-Founder/Co-CEO, and candidates are required to reside in the United States. This role requires legal authorization to work in the United States. EngagedMD is unable to sponsor current H1B visa holders for this role.

**What You’ll Do

• Interpret market research and use it to segment new target markets
• Partner with and build strong relationships with key industry leaders
• Identify, cultivate, and build prospective client relationships in new markets in order to secure additional pilot and early customers for our products
• Close new business by identifying requirements, developing and negotiating pricing and contracts, and ensuring our internal teams can meet contractual obligations 
• Develop, refine, and document go to market motions, messaging, and playbooks for new target markets
• Develop expertise in both our product and the likely markets in which we’ll operate, including healthcare and biotechnology

**

• 7+ years of experience in business development or sales management equivalent roles
• 7+ years of experience working in healthcare or with healthcare-based markets
• An entrepreneurial spirit with proven ability to build business development strategy from scratch in a high-growth startup environment
• Business mindedness with strong perspective on strategic partnership and growth initiatives
• An ability to model EngagedMD’s core values and action principles
• Prior successful experience working remotely with distributed teams  
• A mission-driven orientation to all you do 
• Superior written and verbal communication skills
• Ability to work autonomously and thrive in a small, fast-paced organization 
• Bachelor’s degree or equivalent career experience 

**

• Have successfully worked remotely with distributed teams in the past

**

• Competitive compensation and equity
• Medical, dental, and vision coverage heavily subsidized by the company
• Open Paid Time Off
• Paid family and medical leave
• Generous paid holidays
• 401(k) retirement savings plan 

_

About Us

We are a hotel and airbnb management company headquartered in NYC, with a work from home team split around the globe (we were working from home before it was the trend! :-) ). Founded in 2015, we weathered the pandemic and are again starting to grow!

Looking For

We are looking for a rockstar team member to fill out our guest and booking services team. Your primary role will be to help answer guest questions, verify and respond to booking requests, and generally offer guest support. The volume of inquiries is fairly low, so you will also be asked to work on administrative, marketing, sales or research tasks during this shift. These tasks will be assigned according to your skillset and interests.

Shift

You will be expected to work from your computer M-F, and monitor calls and messages from your phone on weekends (weekends are very slow with a typical shift seeing 1-2 messages the entire shift). When applying, please describe your hotel or airbnb guest services experience.

• 8am - 4pm NYC time
• 4pm - 12am NYC time

Salary:

Requirements:

- 5+ years hotel or airbnb guest services experience

- 1 solid internet connection with at least 20mbps speed

- A backup internet connection in case of power outages

- A laptop and cell phone able to support the latest versions of igms and line2

- A calm demeanor and a quick wit

- Ability to think creatively under stress

- Ability to work simultaneously on multiple projects

Optional (let us know if you have any of the below skills!):

- Social media experience

- Sales experience

- Marketing experience

- Real estate research experience

- Bookkeeping experience

- Spanish, French, and/or German

Benefits

- 3 weeks paid vacation after your first 6 months

- 5 paid family and/or sick leave days after your first 6 months (convertible to vacation days if not used)

- $1,000 education credits after your first 6 months

- Flexibility to switch shifts with other agents as needed

- Flexible choice of holidays (we ask you monitor from your phone, but will be able to celebrate with friends/family as you wish

- The ability to work from anywhere with an internet connection

Note that we will not be hiring anyone with less than 5 year shotel or airbnb experience**.** You are expected to be working on your own after a 1 week training period, and this is unfortunately just too steep a learning curve without prior experience.

Time zones: SBT (UTC +11), GMT (UTC +0), MSK (UTC +3), CEST (UTC +2), BST (UTC +1), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

**How you will make an impact

We are looking for a skilled Revenue Operations Manager to join our team and help us drive growth. The ideal candidate will have experience in revenue operations, strong analytical and problem-solving skills, and a deep understanding of the sales process.

Reporting to the Chief Revenue Officer, you’ll work closely with our sales, partnerships, customer success, and marketing to enable them along with the go-to-market leadership and senior management in strategic and operational initiatives. You will also support the GTM teams to achieve the revenue targets.

**Some of your responsibilities include:

• Manage and optimize the revenue operations process, from lead generation to customer acquisition and retention
• Identify and resolve challenges and issues within the revenue operations process
• Partner with leadership to strategize, operationalize, and analyze the impact of business initiatives.
• Work closely with the sales, partner, customer success and marketing teams to align efforts and ensure a seamless customer experience
• Use data and analytics to measure and improve performance, including tracking key metrics such as lead conversion and retention rates
• Manage dashboards and build revenue forecasts so teams can easily understand business health and meet goals
• Conduct customer research to understand the target audience and identify opportunities for growth
• Oversee systems and data administration and recommend tools to improve data quality, analysis, and reporting

**Our expectations from you

• 2-3 years of experience in revenue operations or a related field
• Strong analytical and problem-solving skills, with experience using data and analytics to improve performance
• Familiarity with sales and marketing tools, such as customer relationship management systems
• Excellent communication and collaboration skills, with the ability to work effectively with a team
• Knowledge of the sales process and the company’s target audience and goals
• Ability to conduct market and customer research to identify opportunities for growth
• Strong project management skills, with the ability to prioritize and manage multiple tasks and projects
• Flexibility and adaptability to change
• A desire to learn and grow in the revenue operations field, and a willingness to continuously improve and develop skills
• Bachelor’s degree in business, marketing, or a related field

Even if you don’t meet 100% of the requirements, we still encourage you to apply. We are a company that encourages learning and growth and take every application seriously. We look to understand the potential of each candidate based on more than their abilities to check boxes.

**The Process

• Intro call with our Talent Acquisition Manager.

• Interview with Chief Revenue Officer

• Case study presentation with CRO and Head of Demand Generation

• Team Fit call and reference check

• Job offer.

The response time after application, screening applications, and setting up the first intro call is usually within 1-2 weeks. You could expect some alterations when necessary.

**About us

At Hygraph we're building the leading GraphQL Federated Content Platform. Our goal is to enable developers and content operators to create, enrich, unify, and deliver content across platforms seamlessly. We are trusted to manage content for teams from over 50,000 organizations like Dr. Oetker, Shure, Samsung, Ashley Furniture, Telenor, Philips, and Gamescom. With over $35M in funding led by One Peak, alongside OpenOcean, Peak, and SquareOne Venture Capital, you will be part of a remote-first and globally distributed team of about 70 team members, committed to working collaboratively, transparently, and passionately.

We are an international and friendly team spread across 18 countries. We have team and department meet-ups happening at least once a year in Berlin/Marburg or somewhere close to where our teammates live in. We believe in a remote-first approach where everyone is encouraged to do their best from wherever they are and work together with transparency, accountability, and ownership. We learn continuously through feedback and have a yearly learning budget to attend training and conferences.

Working at Hygraph

• Our teams are passionate about our product.
• Self-motivation, trust, and collaboration is the driving factor for our success.
• We believe in a remote-first approach where everyone is encouraged to do their best from wherever they are and work together with transparency, accountability, and ownership.
• We have a workstation budget to support the remote work on top of providing the latest company IT equipment (e.g. Macbook).
• We are curious, risk-takers, and we experiment with our ideas and make things happen.
• We work together to provide optimal solutions for our users and adapt to the people and market needs.
• Our flexible working model encourages us to work according to what works best for us and maintain an excellent work-life balance.
• We learn continuously through feedback and have a yearly learning budget to attend training and conferences.
• We are an international and friendly team spread across 17 countries, coming together once a year for our annual off-site/retreat.

Hygraph is an equal opportunity employer committed to hiring people with erse backgrounds. We believe that ersity, unique experiences, qualities, and different cultures enrich our workspace's productivity and promote innovation and creativity.

"

About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.

We're doing this by making insurance fast, responsive, and focused on our high-growth and innovative customers. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry. 

What does a work environment look like at Vouch?

Vouch is a Virtual First Workplace with SF, Chicago, and NYC office locations. Preference is for this role to be located in San Francisco or Chicago, but consideration will be given to virtual candidates in the U.S. as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time.)

Role Responsibilities:

As the Director of Finance at Vouch, you’ll have the unique opportunity to build critical financial planning and reporting processes, controls, and tools that will allow us to scale into the future. You will partner directly with cross-functional members of the leadership team to drive financial and operational decision-making.

The ideal candidate is someone who loves a challenge; who can pick up unstructured tasks or projects and run with them to completion. Prior insurance or fintech experience is preferred but not required; someone with the drive to learn a new industry would be a great asset and contribute a unique perspective.

Role Responsibilities:

* Own and enhance Vouch’s 3-statement financial model, incorporating sensitivity analyses around internal and external factors to ensure plans support overall business objectives alongside efficient capital management

About You:

* Current financial professional with 10+ years of experience in corporate financial planning & analysis, strategic finance, investment banking, or strategy consulting

Nice to have:

* Experience in a fast-paced start-up or high-growth environment 

Vouch provides a number of benefits to help you bring your best self to work:

* Competitive compensation and equity packages

Salary Range:

The pay range for this role is: $190,000 to $215,000 total OTE per year. 

Our salary ranges are based on paying competitively for our size and industry and are one part of our total compensation package that also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company.

Inidual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first and building a erse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the ersity of our growing team.

_If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries recruiting @ vouch.us

",

If you don't think you meet all the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team. You may be asked to provide a short video. We recommend not beginning the application until you are in a suitable setting.

Highlights

⚖️  Join a meritocracy, no politics needed (nor welcomed)

💻 Work remotely, and join us for our yearly team retreat In Thailand.

📖 We practice open-book management (understand how the business works and why what you work on really matters for our clients)

Company 🚀

QuickMail is one of the leading cold email outreach solutions for sending business-to-business cold emails. It is used by small and medium businesses worldwide to reach out to potential clients and grow their businesses.

Our clients are composed of Entrepreneurs, Founders, Growth Marketers & Agencies.

QuickMail was started in 2014. We are 100% self-funded and composed of a small group of highly driven co-workers.

About the role

As part of our Customer Support team, you’ll be the first point of contact for our users as well as prospecting users who have questions before signing up.

We pride ourselves to be highly knowledgeable support representatives, with a clear goal to find the best solution for our users (not just answering tickets). So you will need to be curious by nature and able to solve problems by using logic.

You will be expected to spend 20% of your time QA testing to use your analytical skills to thoroughly test all fixes, features, and enhancements created by the dev team.

For both aspects of your role, deep understanding must be pursued and maintained. We go above and beyond, so the role includes being knowledgeable not just in the software but also in our integrations (e.g. HubSpot, PipeDrive, Zapier), and the email ecosystem (e.g. cold outreach, DNS settings to maximize deliverability, and changes from email service providers that can impact our customers or operation to name some).

Your responsibilities will include:

• Solving the problem of our users with the best solution possible (including workarounds)
• Developing a deep understanding of how Quickmail.io works. You are willing to become an expert, knowing the system inside out
• Writing technical documentation for our knowledge base
• Investigate the user’s key objectives, and driving their adoption of Quickmail.io’s functionality beyond the expected
• Provide training and continued support through highly effective relationship management, centered on the customer experience
• Develop a deep technical understanding of the email ecosystem (what is SPF, DKIM, able to read email source, know what is imp[acting deliverability...)
• Manually testing fixes, features, and enhancements for anything that times out, crashes, or leads to server or console errors, as well as visual bugs
• Debugging graphQL queries using the inspector tool
• API testing using Postman
• Creating bug reports to help the developers understand where the issue is coming from and how to replicate it

Must-haves

• Always curious and going beyond the surface level of understanding
• Comfortable giving feedback with the intention to help and receiving feedback without justifying the action behind the feedback
• Can take informed decisions without waiting for a go signal
• Strong analytical and problem-solving skills
• A fast and reliable internet connection and a good computer (at least 32 GB RAM) with a webcam
• Demonstrate that you have great attention to detail by entering koala when asked what is your favorite animal
• A fluent English speaker who is also good at writing (grammar, spelling, and punctuation)
• Comfortable working in Europe or EST US time zone

Bonus points

• Knowledge of Ruby, Python, or Selenium
• Experience working as a QA tester in SaaS or other email software
• Experience working in a fully-remote team
• Knowledgeable in the email ecosystem. (SPF, DKIM, and DMARC records, email deliverability, etc.)

Benefits

⚖️ You'll join a meritocracy, with no politics, and bring your best self.

📖 You'll get a lot of context and learn about the business side as we practice open-book management.

🌴 1 team retreat per year for work and fun (we fly everyone to one location for a week).

📚 We focus on learning and personal growth ($100/mo budget for learning/books/courses + invite expert speakers to top up our skills).

Job Title: Test Manager (Remote with On-Site Requirements)

Location: Remote, with occasional on-site work in Stuttgart, Germany

Language Requirements: Fluent in German and English

About Us:

We are a leading company in the field of software quality assurance and testing, committed to delivering exceptional solutions to our clients. We are currently seeking an experienced and highly skilled Test Manager to join our team, working on finance and tax administration projects. The successful candidate will be responsible for managing and coordinating all aspects of software testing, ensuring adherence to the ISTQB framework.

Responsibilities:

• Manage and coordinate software testing activities
• Ensure adherence to ISTQB Test Management Advanced Level or Test Analyst Advanced Level standards
• Work closely with project teams and stakeholders to define and implement test strategies
• Collaborate with other business areas to drive quality assurance initiatives
• Strive for test case automation where possible
• Utilize tools such as MS Office, MS Project, MS-Visio, Jira, Confluence, and MicroFocus ALM-QC

Requirements:

• Fluent in German and English
• ISTQB Test Management Advanced Level or Test Analyst Advanced Level certification
• Minimum 4 years of QA experience
• At least 2 years of experience with the V-Modell or V-Modell-XT
• Minimum 2 years of experience in client and server operating environments
• At least 2 years of experience in managing IT projects, ideally in finance or tax administration
• Strong communication and motivation skills
• Minimum 2 years of experience collaborating with other business areas
• Willingness to travel and work on-site in Stuttgart, Germany when required

To Apply:

If you believe you have the skills and experience required to excel in this position, please submit your CV and a brief cover letter outlining your relevant experience to [email protected] .

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

"

The Role

The Head of Finance is responsible for the systems, processes, and controls for the finance and accounting functions across the LTSE Ecosystem, including LTSE Services and Long-Term Stock Exchange.

The Head of Finance empowers all stakeholders to make data-driven expense and revenue decisions. This inidual leverages business fluency and influence to effect change. This inidual is responsible for representing the finance function at the Executive level, for building and managing a roadmap of strategic initiatives that support business success.

In addition to internal responsibilities, the Head of Finance is an external spokesperson for LTSE and industry-leading best practices. The Head of Finance may interface with LTSE prospects and customers as a trusted advisor on Finance-related governance.

Responsibilities

Directly responsible for evolving and managing the Finance function roadmap, including:Maintaining accurate financial reporting to support management and strategic decision-making.Managing day-to-day finance and accounting responsibilities (AR, AP)Sophisticated financial modeling to support forecasting, scenario-planning, and ad hoc analysisOversee long-term financial strategy and ensure financial health while maximizing resourcesPerform and deliver concise analyses to support decision making and long-term planning; ensure stakeholders understand relevant financial impacts when weighing decisionsDeliver concise and clear analyses and takeaways to stakeholders including boards, finance committees and internal teams; identify recommendations and action steps based on financial analysesOversee all financial functions to ensure accurate and timely execution of operational finance (i.e., bookkeeping, banking, payroll, public grant compliance, compliance with all fiscal policies and procedures)In your capacity as treasurer, you will be responsible for the preparation for and participation in Audit Committee meetings. You will oversee timely delivery of annual audits, free of findings, and ongoing external reportingResponsible for identification, detection, management and mitigation of financial risk, working in partnership with the Head of Risk and ComplianceStrategic thought partner to the businesses in an impactful manner

Must Haves

Minimum of 15 years of related experience with a Bachelor’s degree; or 12 years and a Master’s degree; or a PhD with 8 years experience; or equivalent experience.Actively licensed as a Certified Public Accountant.Public accounting experience with GAAP and non-GAAP.Experience building and scaling a Finance function through a company’s growth from 10s of employees to hundreds of employees.A track record of strategic leadership coupled with hands-on workStrategic thinking: understanding the impact of resourcing decisions as they relate to the desired business outcomes.Strong written and verbal communication skills. This role regularly interfaces with critical stakeholders

",

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

About the company

Discourse is a global company with a product that is 100% open source. Our team is 83 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >30,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and blockchain/web3 spaces.

About the job

The Controller reports to the Director of Finance and will be responsible for leading all corporate accounting, regulatory and financial reporting, budget and forecasts preparation, as well as development of internal control policies and procedures. They will help to build up Discourse’s finance function and share their knowledge of financial practices and regulations with the rest of the team to ensure the company’s overall success.

**

• Manage all accounting operations including Billing, A/R, A/P, GL, Cost Accounting, and Revenue Recognition
• Ensure compliance with GAAP and FASB (606, 730, 810, etc).
• Coordinate the preparation of the budget and financial forecasts and report variances
• Review and implement financial policies, procedures, and controls
• Coordinate all audit activity
• Tax planning
• Prepare monthly payroll
• Manage the Accounts Specialists and other supporting accounting/finance roles
• Lead system enhancements, integrations and automations to streamline work and drive efficiencies in finance processes

**

• 5+ years of relevant experience as a controller or in accounting management
• Experience working for startups, ideally with SaaS-based business models
• Experience with passing external audits
• Previously managed accounting team members
• Knowledge of US state and federal government reporting requirements and tax filings
• CPA qualification would be a strong advantage

About our Pay & Benefits

We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!

Our Salary Framework is location and experience based, and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role.  All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.

Lastly, we believe in having a welcoming workplace where people with erse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification! Apply by sending a cover letter and resume to [email protected].

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Plate IQ helps fast growing businesses automate accounts payables on their terms. We simplify everything from invoice management to payments for both recurring and one-off expenses with a cloud-first approach that enables remote work. Plate IQ’s AP Automation and VendorPay Network helps businesses pay and get paid faster. Our verticals include restaurant, hotel/country club, grocery, and distribution.

At Plate IQ, passion generates excitement for what we do and how we do it. With passion at the heart of everything we do, we nurture ideas, inspire excellence, and find creative ways to eliminate obstacles for cultivating growth. The positive attitude with which we assist one another develops open, honest, and genuine connections. Above all, we celebrate and embrace our differences. We invest in each other because we win or lose as a team.

Our values are at the center of our company and culture. At Plate IQ, we value: Growth, Customer Focus, Innovation, Accountability, and Communication.

The Role

As the Account Executive, you are a highly motivated self-starter who will be responsible for developing and closing new business and expanding our footprint within US - West geographical territory. In your day-to-day, you will focus on acquiring new customers and outlining to them how our Fintech solution can immediately impact their organization. You will be accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader PlateIQ partner ecosystem. A successful candidate is eager to learn, determined to adapt quickly, wears multiple hats, and is comfortable selling a solution that can transform a business immediately.

Key Responsibilities

• Drive success of the company’s goals and objectives through achieving inidual sales quotas
• Build and manage a sales pipeline through prospecting efforts into a geographic territory and within a core vertical (restaurant, hotel/country club, grocery, or distribution)
• Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo
• Develop and negotiate proposals and contracts
• Forecast sales activity and revenue achievements accurately through proper use of sales tools
• Collaborate effectively and engage various pre/post sales resources including Sales Development Representatives, Account Managers, HR and Executive Leadership.

Ingredients

Basic Qualifications

• BS/BA degree or equivalent experience

Preferred Qualifications

• 1+ years of experience as a high-performing outbound-focused SDR/BDR and/or Account Executive selling a SaaS-based product
• Experience prospecting, demoing a SaaS product, and SMB/Mid-Market semi-transactional sales cycle
• Demonstrated ability to over-achieve quotas (top 10-20% of company) in past positions
• Located within AZ, CO, CA, UT, WA, NV, OR, or TX 

**This position is classified as remote but you must have the ability to travel into an office or other location as needed.

A Recipe For Total Rewards

We care deeply about making Plate IQ an incredible place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a generous level of support whilst inspiring them to do their best work. 

The specific benefits/perks we offer are continually evolving, but currently include:

• Compensation $75K with an OTE of $150K
• Work from home in an energetic remote-first environment that supports flexible working hours and understands work-life balance.
• Competitive salary based on skills & experience.
• Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family.
• Employer sponsored 401(k) with company match.
• Paid Time Off (and the encouragement to use it).
• Annual company retreats.
• Promote from within philosophy.

Beyond the tangible benefits though:

• You will be part of a growing team, at a pinnacle moment of scale for the business, and experience the excitement of working in a startup where each action makes a huge difference.
• You will have the agency to solve difficult problems creatively, the freedom to explore work that inspires you, and infrastructure to ensure you're constantly challenged and developing.
• You will work with sharp, passionate teammates solving some of the most unique challenges and positioning our product as a premier finance automation solution. 
• Our commitment to empowering a erse and inclusive workforce, celebrating differences, and creating a safe space for our employees to bring their whole selves to work is second to note.
• We are transforming entire industries using innovative technology including Artificial Intelligence, Payment Tech, and Neural Networks.
• Our leaders lead with a people-first approach; inspiring excellence, nurturing ideas, and finding creative ways to eliminate obstacles for cultivating growth.
• We truly love what we do and who we do it with - and we think you will too!

Plate IQ is an equal opportunity employer that is committed to ersity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.

Time zones: EST (UTC -5), GMT (UTC +0), CET (UTC +1), EET (UTC +2), AST (UTC -4), FKST (UTC -3), NST (UTC -3:30)

**Description

Hunter is hiring a Customer Success Specialist located in Europe or North America (EST timezone). We're seeking a talented problem solver to join our team and help our users get the most from our tool: you're someone who thrives on supporting others and is dedicated to ensuring our customers are satisfied.

As a Customer Success Agent reporting to the Head of Customer Success, you'll manage our support inbox and work alongside other agents. You'll be the first point of contact for users with questions about Hunter, and it'll be your responsibility to escalate any issues and work with the Product Team to make sure a seamless resolution.

This is an exciting opportunity to be part of the customer success team alongside Giovanni (Head of Customer Success), Juliette and Samara (Customer Success Specialists), and Janette and Ana (Account Managers).

**Requirements

This position is essential for Hunter: Even though we keep our product simple, users sometimes need help to get started or better understand how Hunter can help them. The interactions they'll have with you will prove essential to increase retention, convert new people, and maintain a happy user base.

As a Customer Success Specialist, your main goal is to ensure that Hunter's users get as much value as possible from the service. This includes both answering inbound requests and actively reaching out to targeted users we can help.

As a Customer Success Specialist, you will:

• Provide customer support: most communications with users will happen in writing on Intercom. That's where you'll be resolving tickets daily.
• Collect customer feedback and provide insights to our Marketing team to ensure that our users' needs are heard and our product continuously improves.
• Identify and report issues to our Product team and keep track of their resolution to inform users.
• Forward Business and Enterprise plan upsell opportunities to Account Managers
• Collaborate with other Customer Success Specialists to improve the way we are doing support by updating/creating new saved replies and helping to maintain the documentation up to date.
• Gain expertise in Hunter's features and functions as our product grows and changes over time.
• Participate in moderating fortnightly product webinars to educate new users and assist them afterward.

Hunter is a fully remote team, and this is a remote job. We are looking to hire a candidate located in Europe and North America (EST timezone).

**About you

• You are both tech-savvy and a self-starter. We'll train you on our system and tools, but you should be comfortable with technology generally.
• You have strong verbal and communication skills. You can guide users in improving their workflow and solving problems. Bonus point if you’ve already worked for a Saas tool and are comfortable with APIs.
• You maintain patience and empathy when interacting with frustrated customers, and you can think critically and provide effective solutions to help resolve customer issues.
• You understand that customer support is a source of feedback to improve a product. You’re the connection between users and the rest of the team: you can clearly share feedback, feature suggestions and bugs to be fixed.
• You have experience in remote working. You’re comfortable working primarily with asynchronous communication and don’t need a lot of handholding or supervision.

**Benefits

Being part of Hunter will also get you:

• A yearly gross compensation ranging between 40,000 and 60,000 USD
• An automatic yearly raise of 5%
• Five weeks of paid vacations per year
• Employment status
• Health care and a 401k (for US-based candidates only)
• Coworking space membership
• Fully paid setup (including a MacBook Pro, standing desk, ergonomic chair, etc.)

About Outlier Ventures

Outlier Ventures is the largest Web 3 accelerator in the world. Founded in 2014, it works with startups at various stages of their lifecycle from pre-seed / seed (via Base Camp) to later stage about to launch (or live) token networks specialising in a New Data Economy, NFTs, and DeFi bringing together a network of 1,000’s of the world’s leading web 3 founders, protocols, VCs to mentor, and invest.

About the role

Outlier Ventures is seeking a Portfolio Management Associate with the goal of supporting the entrepreneurs we work with and increasing the value of OV’s growing investment portfolio of companies. We expect this inidual to engage with the entrepreneurs we work with and to participate in the portfolio management workstreams. The role entails research, data gathering, data analysis and stakeholder engagement. The inidual will work closing with our finance and treasury teams.

In this role you will be gathering information from the different teams at OV and directly from our portfolio companies.

Your Key Responsibilities:

• Data gathering from the portfolio companies and the wider team at OV. The ideal candidate should be determined, systematic, and diligent in their work process.
• Maintaining our database of over 220+ portfolio companies. 
• Documenting portfolio and asset transactions.
• Working with our Ecosystem Associate to maintain strong lines of communications with founders.
• Assisting the CFO with the regular preparation of the asset valuation report.
• Assist with the creation and improvement of portfolio management processes.
• Preparing our quarterly portfolio review.
• Presenting the portfolio review to senior management.
• Work with the wider team at OV to meet the needs of our board and other stakeholders.

This is a great way to see everything that happens in the Web3 industry at an early stage where we work closely with founder teams through our accelerator program. This position is well suited to those looking to begin or continue their career in Web3. You’ll get exposure to a broad range of our team as well as seeing under the hood of investing in the best Web3 early stage startups.

We are looking for someone who:

• Enjoys a multi-faceted role which requires both analytical and strategic thinking.
• Has strong interpersonal and communication skills.
• 3+ years’ experience in finance, with a preference for an asset management or venture capital firm.
• Agile and self-taught with respect to dataset, CRMs and data gather.
• Positive and progressive mindset, entrepreneurial and ambitious personality.
• Down to earth, team player and “can do” personality traits.

Package

Package is subject to relevant experience. It will bias towards performance related bonuses, including the opportunity to invest directly into token projects on the same terms as the Outlier Ventures partnership.

What we can offer you*

• Exposure to some of the most exciting businesses in the web 3.0 and blockchain space.
• The ability to work with a broad variety of stakeholders around the world.
• Full autonomy in your role and the opportunity to explore any areas of interest should it meet the vision of the business.
• Private medical insurance.
• Discretionary bonus scheme.
• 25 days holiday per year (plus bank holidays)
• Cycle to work scheme
• Opportunity to invest directly in projects

*availability subject to specific circumstances

IT Sales ExecutiveWe are seeking an experienced and highly motivated Enterprise Software Sales professional to grow our sales platform.  The person must have a proven track record of sourcing and successfully closing on new business opportunities.

Responsibilities

• Develop and execute a strategic plan to achieve sales targets and expand our customer base
• Conduct research and employ effective sales methods for uncovering opportunities and building out new markets
• Effective communication of our value proposition, build relationships and sell to key decision makers
• Partner with customers to understand their business needs, objectives and ensure long-lasting customer relationships
• Understand the competitive landscape and customer needs in order to articulate the distinct aspects of our products and services
• Contribute to every component of the critical functions associated with fulfilling the sales cycle (forecasting, quote and proposal development, reporting, customer database maintenance and data entry, correspondence, and communications)
• Leverage existing relationships to sell software and applications development services to enterprise level, mid-market & SMBs
• Manage sales cycles from start to finish with successful revenue attainment

Qualifications:

• Ambitious, self-starter with +5 years of experience in business application sales, within a software enterprise environment.
• Excellent interpersonal and communication skills 
• Demonstrable experience driving sales, and developing client-focused, differentiated and achievable solutions.
• Extremely organized, with deep knowledge of account planning and strategy.
• Have a consistent track record of exceeding quota and revenue goals.
• Must have experience and a passion for cold calling and prospecting via phone, email, social media, etc.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

About Us:

Elevate Labs is on a mission to improve people's minds.

Since 2014, we’ve helped millions of people around the world learn and improve concrete communication, memory, and math skills through Elevate, our first mobile app which has won Apple's App of the Year Award and been downloaded more than 50 million times. With Balance, our second mobile app and Google's Best App of 2021, we’ve personalized meditation and made it free for an entire year to help more people reduce stress, improve sleep, sharpen focus, and much more.

Elevate Labs is a fully remote company of voracious learners and passionate doers, driven by our vision to help billions of people lead healthy, joyful, and productive lives.

The Role:

You’ll work directly with our marketing teams and senior leadership to unlock growth insights from our large pool of data. Your exploratory and targeted analyses will inform decisions across both of our award-winning apps, Balance and Elevate. You’ll help define growth marketing metrics, analyze channel mix, optimize campaign strategy, and optimize testing strategy.

Because the work is mission-critical for our company, we’re looking for an experienced Growth Analyst who is passionate about finding the story that data has to tell. As a senior member of our team, you’ll influence the direction of marketing strategy and our analytics team.

This is a fully remote position anywhere in North or South America.

How You'll Make an Impact Here:

• You’ll understand the broad business context in order to find meaningful insights that drive revenue growth and allow us to hit spend goals
• You’ll mentor fellow analysts, helping them grow their skills, and be open to learning from your teammates as you continue to grow your own skills
• You’ll introduce new ideas to help the team iterate on processes and tools
• You’ll audit and improve our growth marketing reporting dashboards
• You’ll collaborate with internal teams and external vendors on predictive data modeling
• You’ll have the opportunity to contribute outside of growth marketing analytics; in particular to product marketing and product analytics

Qualifications:

• You have 5+ years of professional experience in growth marketing analytics
• You are an expert in SQL
• Deep subject matter expertise in growth marketing analytics and data modeling
• Experience with mobile app analytics
• You communicate clearly with stakeholders that aren’t analytics experts
• You can identify areas for investigation and drive projects to completion without a manager always directing your work
• You stay up-to-date with the latest data analytics tools and processes
• You are experienced in working with MMPs and mobile marketing attribution
• You are up-to-date with SKAN attribution framework

Bonus:

• Experience with product & lifecycle marketing campaign analysis, including measuring campaign incrementality
• Expertise in query optimization
• Experience with subscription services
• Interest in mental health, brain training, and meditation

Our Tools:

• DBT
• Singular
• Amplitude
• Snowflake
• Looker
• Hex
• RevenueCat
• Braze

How We Hire:

At Elevate Labs, we seek to build high-impact teams with high talent density, and we invest a lot of time and care into the hiring process. Your resume will be reviewed by a human, so we encourage you to keep your resume short (one page should do), double-check for grammar errors, and submit it as a PDF. During the interview process, you can expect conversational-style sessions, some with a technical focus, and a deep e session using SQL.

Our Commitment to Diversity, Equity, & Inclusion:

We believe that there is no single candidate profile that guarantees success in this role. Experience comes in different forms; many skills are transferable, and passion goes a long way. If your background is similar to the job description and you think you can excel in this role, please apply and tell us about yourself and the impact you could make at Elevate Labs.

We also know that ersity of identity, experience, and thought leads to more creativity, better problem-solving, and wiser decisions, which is why we're dedicated to adding new perspectives to our team. We are an equal opportunity employer; committed to ersity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we're taking steps to meet that commitment. We highly encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQIA+ folks, veterans, and people with disabilities.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

About the role:

You will be a successful Market Launcher if you:

• Love to be entrepreneurial. You’re able to do whatever it takes to make the market work. You possess strong habits keeping you energized as you chase specific growth targets over periods of  months in a largely self-directed role.
• Enjoy interacting with people and building relationships via every channel. IRL, over the phone, SoMe, etc.
• Are comfortable being scrappy, while staying critical when immersing yourself in the community via different channels.
• Possess a bias toward action and testing, and are systematic, logical and critical in your approach.
• Quickly absorb new cultural settings and understand how they might impact Zepz’s strategy
• Are eager to take on an immersive role as this one will require evening and weekend work and a fair amount of travel.
• Are persuasive and can convince others to pursue a course of action.

Market Launchers are a key part of jumpstarting new communities of users. Check out this video to hear more about the role.

Compensation

• Salary Range  : $ 100,000 - $110,000

**

Reporting to the Lead Market Launcher, you will:

• Identify the scope of the problems a diaspora community has when it comes to sending money, by embedding yourself in the community, building trust, and asking questions, both via online and offline channels.
• Ensure our product fits the community’s needs, via user research and close collaboration with our product team.
• Build relationships and negotiate with key partners and channels in the markets to get access to the community in the most efficient ways and make us “viral.” This could entail community events, to Facebook groups, radio or TV shows and more— you’ll have to get creative!
• Work hand in hand with our digital marketing team, in charge of our paid channels. Use social media, community influencers, and any other methods you see fit to scale the business.
• Build and test new user acquisition strategies: Defining hypotheses, analyzing results, and iterating through new tests as we optimize our user acquisition machine.
• With your market launcher colleagues, build out our launch playbook further to become even faster and more successful in future markets.
• Take full ownership of the growth of the markets assigned to you and foster a productive dynamic with all stakeholders. 

What you bring to the table:

• At least 3 years of work experience, working in fast-paced environments. You don't need to necessarily come from a growth, marketing, or startup background. Successful team members have come from the Peace Corps, NGOs, strategy consulting, investment firms, and political campaigns.
• Fluent in English
• Native or fluent in another language such as Arabic, Spanish, or French
• Work authorization: You must possess the right to work in the US. We are not able to sponsor visas at this time.
• Willingness to travel (25-50%) and some work on weekends if needed. Being close to the market you work with means being where the communities are. For example, attend community events, meet with partners, or do on-the-ground user research. Don’t worry, our market launchers get their time to recharge. They can take days off during the week to make up for weekends, in fact - we make them!

Bonus points if you:

• Are familiar with the diaspora communities we serve.
• Have experience meeting ambitious KPIs (ours are to bring and retain new senders to the app).
• Have experience launching your own projects.
• Are fluent in the language of one of our diaspora communities.

What we offer you: 

Please note that the benefits below do not apply to part-time, contractor or temporary roles.

We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. If you're not in one of those regions, don’t worry - the Talent team can let you know what is available for you specifically:

• Unlimited Annual Leave: Most Zepz team members are eligible for unlimited annual leave. Colleagues in customer-facing roles, receive a competitive holiday allowance and four recharge days a year. Feel free to make the most of your time off and maintain a healthy work-life balance! 
• Private Medical Cover: ​​You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.              
• Retirement: We offer pension schemes to help you plan for and secure your future. 
• Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected.
• Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible. 

We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In many locations, we have workspaces, which you can use as you desire.

Most roles in the Philippines are predominately office-based, with this we offer free meals for those 100% on-site.  

In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz!  

Why choose Zepz? 

• Our team of over 1600+  employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect.

• We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.

• We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.

• At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose -  to continue to provide the best service to our users.

**

Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization. While Zepz supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

At Zepz we record interviews using Metaview (https://metaview.ai). It helps us become better interviewers by recording and transcribing our interviews, and ensures we interview candidates in a fair & consistent manner. It is not required. Please let us know if you’d like to opt out of the use of Metaview - this will not affect the outcome of your interview.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Zepz is a place where everyone can thrive.

_So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.

We’re looking for an experienced, Japan-based Strategic Account Manager to drive growth on our key APAC accounts by expanding relationships and marketing localization service reach. You’ll be a proactive, strategic thinker with client facing confidence, a willingness to learn and a natural focus on delivering an excellent customer experience. You will work on a varied range of allocated accounts spanning our full range of marketing localization services including: print and interactive media, audiovisual, digital marketing and creative and brand. With a deep understanding of your client's needs you'll come up with creative solutions that are unique to the customers' situation and consistently demonstrate Wordbank's value in the relationship. If you’re a super organised, collaborative problem-solver with a passion for marketing and localization, we’d love to hear from you.

You will be liaising directly with our existing clients in Japan (Tokyo) - in person and in video conferencing - and working with our Japan-based Project Managers. And you'll collaborate and check in with Wordbank Program Managers and account teams on a regular basis over email and video conference calls. 

STRATEGIC ACCOUNT MANAGEMENT

You will:

• Expand sales revenue by nurturing existing relationships and developing deeper relationships for long term growth.
• Plan and execute client contact engagement activities to secure the long term relationship and protect against competitive threats.
• Search out new opportunities within the wider client organisation for our entire range of services, seeking referrals from existing contacts.
• Spearhead account planning activities with Program Managers to develop mutual performance objectives, financial targets and critical milestones for your account set.
• Achieve designated revenue growth quota and assigned strategic account objectives as outlined in inidual account plans.
• Ensure a thorough understanding of your clients’ business and objectives, proactively initiating dialogue and presenting solutions to the client that best address their needs.
• Through collaboration with Program Managers, ensure your clients receive the highest quality service level in support of their objectives and excellent customer experience.

SALARY & BENEFITS

The salary for this role is £50/hr, depending on experience (and assumes approximately 50-60 hours per month). We operate a hybrid working model and this role is based remotely.

In an environment of continuous learning and development, we motivate all Wordbankers to gain autonomy, mastery and purpose in their roles. People are at the heart of everything we do. We want everyone in the Wordbank family to feel respected and valued and we're proud to be an aspiring BCorp and Investors In People Gold accredited − proof we practise what we preach.

If this sounds like you, please apply with your CV and covering letter, the role is available immediately.

SKILLS & EXPERIENCE

• A passion for, and knowledge of, marketing and localization. 
• 5+ years in a Program or Account Management role. 
• Hands-on commercial experience including quoting, forecasting and budgeting. 
• A track record of planning and managing complex marketing or localization accounts. 
• In-depth understanding of the concepts and features of industry applications: CMS, GMS, Translation Memory, Terminology Management and Machine Translation.
• Experience of multilingual audio production an advantage. 
• Minimum qualification: degree or equivalent experience. 
• A creative and strategic team player. 
• Driven, proactive and self-confident.
• Naturally curious; adept at anticipating customer needs and pursuing improvements.
• A motivator, inspiring account teams to go the extra mile. 
• A super-planner with demonstrable organisation and prioritisation skills. 
• A problem-lover, thriving on implementing solutions. 
• A great communicator on paper and in person. 
• Sharp attention to detail. 
• An armoury of tech skills to support workflow, budgeting, presentation and editing. 
• Flexible and open to change.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Track data and source documents. Prepare and sort source documents, and identifies and interprets data to be entered. Compile, sort and verify data for accuracy. Contacts responsible parties or clients from other organization to resolve moderately complex questions, inconsistencies, or missing data. Also perform Records keeping, keyboarding/data entry and performing a variety of other office tasks account balancing, invoicing recording, proper data analysis of sales records and recording pay slips into accounting database all these will be done through the use of the accounting Software, such as faxing or emailing confidently and positive attitude online from  home.

SafetyWing (YC W18) is seeking a VP of Growth. This role will be integral in acquiring and retaining customers, scaling SafetyWing's Remote Health product for remote teams and its presence in the start-up ecosystem, and driving overall long-term future growth.

**🚀 About SafetyWing

SafetyWing is building a global social safety net for remote workers worldwide. We currently offer health insurance (Remote Health) aimed at global remote companies and travel-medical insurance (Nomad Insurance) aimed at digital nomads. If we succeed, this will help ensure freedom and equal opportunity for everyone and is one of the more important tasks of our time that no one else is working on.

We’re a fully remote team of nearly 170, stretching across ten time zones.

💻 Your responsibilities will include

• You will be responsible for developing and implementing strategies to reach our revenue targets.
• Working with product teams to ensure key growth metrics and goals are met for each product. Support them in decision-making which affects our top-line sales and marketing strategy.
• Developing new revenue channels as we scale, including finding creative ways to generate leads for the sales and partnerships teams
• Collecting data to create dashboards that visualize numbers across all channels to make the best decisions on where to invest
• Making presentations and models to explain our plans and strategies to stakeholders
• Leading revenue teams

🧪 We are looking for someone who

• Has an extensive growth marketing/demand generation background and analytical mindset, with a drive to lead a world-class team.
• Thrive on experimentation and constantly seek ways to improve key business metrics' trajectory. 
• Is a self-starter who can work in a rapidly changing industry and have a knack for problem-solving.
• Has experience leading efforts to acquire, engage, and nurture customers throughout the funnel.
• Built a range of revenue channels (outside of paid ads, we have a policy against them).
• Has a courageous and ambitious founder personality, with the ability to get things done.

😀 We like to work with people who:

• Want to help build a global social safety net on the Internet.
• Think for themselves instead of copying others.
• Are willing to try new things, even with the risk of failure.
• Are intellectually curious and open to new ideas.
• Are creative and bold in the face of any problems.
• Have strong integrity and do the right thing.

🧘 What we offer

We operate in a fully remote work environment – work from anywhere globally. 

You will receive salary and equity compensation, health and travel insurance, a laptop, a minimum of four weeks of the yearly vacation, personal development budget, and attendance in professional conferences. 

We have a minimum of two annual team gatherings where you will join us. The previous gatherings were in  Ljubljana, San Francisco, Mexico and Bali.

About SafetyWing

SafetyWing was founded to support nomads like ourselves by building an adaptable software-based global social safety net.

Top 3 Reasons To Join Us

• Competitive Salary
• 100% Remote
• Working on the latest tech for the Insurtech Market Leader

About Us

At CoverGo, our mission is to help insurance companies and banks to make insurance 100% digital, to better serve their customers.

• We are the leading provider of cutting-edge technology to the insurance industry
• We're also the winner of the insurtech of the year in all of Asia in 2021 and other awards globally
• We work with enterprise clients such as AXA, MSIG, DBS, Fubon, Bank of China Group Insurance, and many more
• We're an international, erse team with over 20 nationalities and team members working remotely from all over the world
• We are fully funded and backed by reputable VC funds and strategic institutional investors
• We have offices in Singapore, Hong Kong, and Vietnam. We plan to expand to the US and other markets in the upcoming months
• We've grown our annualized revenue by over 2000% since January 2021
• We're constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a ersity of thoughts, expressions, and perspectives is key to building the best culture for equally erse communities all over the world

About the Role

We are looking for a Head of Engineering to lead and oversee our talented teams of backend and frontend developers. The successful candidate will have a strong technical background in C#, Vue.js, DDD, microservices, Mongo, GraphQL, and ASP.Net, as well as a good and practical understanding of the insurance industry.

What You Will Do

• Lead, manage, and motivate the engineering team to deliver high-quality software solutions on time and on budget
• Implement and maintain best practices in software development, such as continuous integration, continuous delivery, and code reviews, design, code and architecture guidelines
• Work closely with the product and architecture teams to understand and prioritize customer needs
• Ensure the stability and scalability of our technology stack, including but not limited to C#, Vue.js, DDD, microservices, Event Sourcing, CQRS, Mongo, GraphQL, ASP.Net, Hexagonial and Even-Driven architecture
• Stay up-to-date with emerging technologies and trends in the software engineering and insurance industries, and evaluate their potential impact on the company

Your Skills and Experience

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field
• At least 10 years of professional experience in software engineering, with a focus on the insurance industry
• At least 3 years of working in an insurance domain, ideally an InsurTech
• Proven experience leading and managing teams of software developers
• Strong technical skills in C#, Vue.js, DDD, microservices, Mongo, GraphQL, and ASP.Net
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• A passion for delivering high-quality software solutions that meet customer needs

Why You'll Love Working Here

• Full-remote employment, work from anywhere and/or from one of our physical offices in Vietnam, Singapore or Hong Kong occasionally
• Local time zone office hours, work by your schedule
• Paid annual leaves
• Employee stock options
• Performance bonus
• Performance review 2x a year
• Company activities & team offsites to exotic locations
• Training and development plan

Covergo Company Video

We believe that documentation and developer experience must be treated as our core product. Hence, we are looking for a leader to transform and maintain our product documentation into an experience that we and our customers are proud of.  You will drive the most valuable asset for our customers by creating an engaging, informative, and educational experience across all of our products and services. 

**

• In this cross-functional role, you will partner with teams across Labelbox to build the best documentation site on the web and help the next generation of AI teams get up and running with Labelbox
• Work with engineering and product teams to document new products, features, and APIs
• Organize documentation and make it easily discoverable
• Achieve and maintain content quality through rigorous testing and review, as well as curation and performance analysis
• Push the industry forward by dreaming up and implementing new ways to deliver, author, analyze, and interact with technical content
• Build tools and processes that make it easy to publish and maintain a high-quality, accurate, and useful documentation
• Assess documentation success through metrics and qualitative analysis

**

• Experience designing, building, and consuming APIs and are proficient in Python language
• Written product documentation before (you will be asked to share examples)
• Brings strong written and verbal communication skills with a talent for precise articulations of customer problems
• 5+ years of product management or head of documentation experience
• Successfully defined a vision and mission and designed a plan that's delivered throughout the year to achieve your goals
• Worked with stakeholders across the company to balance competing priorities
• Delivered with a high level of autonomy and responsibility

Operations: Finance & HR Admin

0xPARC is seeking a full-time person to join our operations team and support the backend finance and HR administration for the organization. 

This person will play a key role in managing reimbursements and grants for our community partners, expense and payroll processing for our internal team, and recruitment and onboarding for contractors and employees.

**

• Process 0xPARC Grants 
  • Liaise with grantees to obtain correct documentation and cue up approvals and payments.
  • Provide support and direction to grantees if/when they encounter issues with the grants process.
• Reimbursements 
  • Guide community partners through our reimbursement flow for approved event/program travel and accommodations.
  • Gather appropriate documentation for the above and prepare expense reports for approval.
  • Support employees/internal team-members with reimbursements for purchases made on personal cards.
• HR 
  • Process payroll for employees and contractors.
  • Contract, payroll, and SaaS onboarding for new employees/contractors.
  • Recruitment admin and support: contributing to job description creation, posting positions, managing applicants, phone screens, setting up interviews, etc.
• Other possible responsibilities 
  • Creating and maintaining documentation for HR and finance processes.
  • Working with accountants and other 0xPARC staff to prepare monthly, quarterly, and annual budget and board reports.
  • Logistics and PM support for events and programming.

Skills Required

• High attention to detail. Strong ability to focus and efficiently work through task-lists.
• Comfortable with repetitive tasks with an eye for identifying areas that can be improved / made into a playbooks / automated.
• Able to prioritize multiple tasks, projects, and deadlines and adapt when leadership or operations teams’ priorities change.
• Excellent communication skills, both written and verbal. Experience with a-sync communication on a distributed team is highly valued.
• Proactive, growth mindset, and comfortable solving problems independently (default is to google or review external/internal documentation to solve a problem first).
• A “no-job-too-small” attitude.
• Experience with HR/Admin, finance, and accounting software.

Bonus:

• Specific experience with following (or similar) software is an asset: Google Workspace, Notion, Airtable, Discord, Quickbooks, Gusto, Bill.com, Brex, Wise, Mercury.

**

We aren’t big on titles, which is why you’ll notice this role doesn’t really have one. Analogous roles in other orgs would be something like HR and Finance Admin/Coordinator/Manager. Complimentary past roles and experience for this role could include, but are not limited to: executive assistant, event coordinator/manager/producer, operations coordinator/manager, project manager, etc.

**

$5000 - $6000 USD/month depending on experience.

May be salaried employee or f/t contractor role depending on applicants location.

Interested applicants should CLICK HERE to read read the full job description.

We’re looking for a Director of Customer Support to lead a growing 13-person team. You’ll step into a department that has an absolutely stellar reputation for customer support, both internally and externally (don't take our word for it: read what our customers say about us on places like g2.com).

Our Customer Support team provides 24/5 live chat support to tens of thousands of digital marketing professionals who use our platform worldwide. As Director of Customer Support, you’ll report to the VP of Customer Success, working to ensure world-class customer service, fulfill departmental and company goals, and support a growing and talented team of staff. Like our customers, our team is global, and we enjoy a fully remote yet highly connected work environment: The culture is friendly, open, and collaborative, with regular Slack conversations, Zoom meetings, and shared projects. Outside of your department, you’ll work alongside senior team members from Customer Success, Sales, Marketing, Product, and Engineering.

As a growing company, a key priority is to continually put processes and structures in place to ensure the department scales smoothly, while maintaining world-class customer service for our users. If you have experience scaling teams and processes, we want to hear from you.

We place a high priority on creating a positive, nurturing, and collaborative team environment: We're specifically looking for someone with a proven track record of coaching staff members to achieve their best, and someone who knows how to rally a team to foster a tight-knit environment that crushes KPIs and wows customers.

This position is 100% remote and only eligible for those who are authorized to work in Canada. The time zone for the role is Canada Eastern Time.

Key Responsibilities

• Own the strategy, hiring, promotions, and forward planning for the Customer Support department
• Train team members, and create effective onboarding pathways and content for team members
• Coach and provide regular feedback to team members, with a focus on conversation quality, accuracy of information, tone, and communication skills
• Ensure the Customer Support department can react quickly to company growth by implementing scalable processes, developing staff, and hiring
• Set standards and goals for the team, with a focus on metrics like response time, customer satisfaction, and workload balance across team members
• Develop clear and easy-to-follow guidelines for how our live chat support should be conducted
• Run weekly team meetings on important issues, goals, and updates relating to the department
• Manage a global team, ensuring processes are followed and quality is achieved in all regions
• Oversee internal and external Customer Support documentation
• Provide opportunities for long-term team member growth and development
• Use clear data, evidence, and best practices to drive all decisions
• Ensure a strong, positive, and collaborative culture among the Customer Support team, where achievements are recognized and team members feel well-supported in their work

Job Benefits

• Profit-sharing, distributed quarterly
• Frequent promotions
• 4 weeks vacation and paid sick days
• Monthly Happy Hour
• Extended health benefits
• Continued education allowance
• Annual fitness allowance
• Work from anywhere in the world
• Join an extremely successful bootstrapped, product-focused, & customer-oriented team

**Job requirements

• Long-term experience leading and scaling Customer Support teams and processes in fast-growing environments
• A long-term background in managing live chat customer support
• Ability to coach team members on communication style, messaging, delivery of information, and efficiency
• Exceptional written and verbal communication, with a keen awareness of how messaging and communication style can impact customer conversations and internal conversations
• Very high level of technical proficiency, and a clear understanding of how technology can enable a Customer Support team to thrive
• Ability to set and achieve strategy-based objectives with a team, and continually monitor and iterate to improve outcomes
• Ability to develop scalable processes, manage projects, and delegate work to ensure an efficient and productive environment
• A people-first mindset, with strong emotional intelligence and the ability to lead through inspiration
• Excellent problem-solving skills, with analytical and data-driven thinking, especially related to initiatives that can target adoption, expansion, and churn
• Ability to collaborate with multiple different departments to champion the needs of customers and your team
• An understanding of digital marketing agencies, their needs, and common SEO/marketing channels is desirable
• Copywriting or other writing/editorial experience is desirable
• Bachelor’s degree (or higher) in a relevant field

The team at MailerLite is dedicated to creating outstanding online products and industry-leading email marketing software. To provide the same experience for transactional emails, MailerSend was launched. With over a decade of experience sending huge volumes of emails and facing similar challenges to what you might be facing, we are excited to share our solution with you.

MailerSend is a cloud-based transactional email service built for developers, but it is designed to be used by the entire team, including designers, project managers, and marketing personnel.

Our commitment is to provide our clients worldwide with a top-notch solution for transactional communication. We recognize that passionate and dedicated iniduals are behind every successful business.

Join our growing team as a smart and empathetic Customer Support Manager to help us continue providing exceptional customer experiences. 🚀

**Why MailerSend?

• **You won't be bored
  **New customers are joining MailerSend every day, and they'll need your support. Whether it's straightforward account related queries or more complex API troubleshooting ones, different questions that make you think and improve your knowledge keeps things interesting.

• **You will be challenged with interesting tasks
  **Communication with customers is carried out via email and live chat. Our primary value and goals are to deliver WOW experiences through our customer support.

• **You will take ownership
  **We don’t micromanage and try not to interrupt your work with random tasks. We do expect you to take full responsibility and ownership for the stuff you build.

• **You will have experts at hand
  **Whenever you’re stuck, your teammates are eager to help you grow. And they’d love for you to share your knowledge too!

• **You can pick where you want to work, every day
  **At MailerSend, we embrace the remote culture. Every day you get to choose what environment makes you most productive.

• **You can count on stability
  **You can count on us to offer you a stable workplace! We're continuously growing and we’ve been around for more than 10 years.

**What you will work with

• Respond to customer inquiries via email and chat, providing prompt, accurate, and empathetic assistance.
• Troubleshoot and resolve technical issues related to our email solutions, including API integration, email deliverability, and other MailerSend functionality.
• Develop a deep understanding of MailerSend's products, features, and services to provide expert guidance to our customers.
• Review customer accounts using our tools and processes to help us identify accounts not compliant with our Terms of Use.
• Collaborate with the product and engineering teams to escalate and resolve complex issues.
• Identify bottlenecks to improve customer experience and satisfaction, sharing insights with teams within and beyond Support.
• Create and maintain documentation, knowledge base articles, and FAQs to assist customers in resolving common issues.
• Drive passion projects to develop your best interests and increase your impact across the company.

**What we expect from you

• 2+ years of experience in technical customer support, preferably within the SaaS or email industry.
• Experience in working with RESTful APIs and skilled in troubleshooting related issues
• Experience in working with 3rd party integrations
• Fast learner with a growth mindset
• Exceptional communication skills in English, both written and verbal, with the ability to convey complex technical concepts to non-technical users.
• Ability to work with teams across multiple time zones and countries
• Passionate about providing exceptional customer service
• A self-motivated attitude
• You can make a personal connection and explore customer needs, all while efficiently navigating resources to resolve inquiries quickly
• Outstanding attention to detail
• Ability to work independently and efficiently manage multiple tasks and priorities.
• Knowledge of 1 programming language (e.g., Python, JavaScript, PHP) and/or HTML.
• We are looking to fill two different shifts:
  • Shift #1 is from 9 AM to 5 PM EET (8 AM - 4 PM CET) - Monday to Friday
  • Shift #2 is from 1 PM to 9 PM EET (12 PM - 8 PM CET) - Wednesday to Sunday

        Bonus

• Experience in email deliverability and authentication technologies (e.g., SPF, DKIM, DMARC).
• Experience using tools and technologies for a collaborative, asynchronous environment: Slack, Notion, and Zoom.

**What we offer

• Yearly Gross Salary: $31,200 
• Remote-first culture with the team working remotely from all over the world
• Remote health insurance. Every team member gets global health insurance with full coverage in their home country and 175+ countries. No exclusions for pandemics
• Company-paid retreats. Once per year we gather for a week in an exotic location to work, learn and have fun together
• 31 days of vacation per year. We encourage you to unplug and recharge!
• 4 creative days. One paid day off per quarter to do something creative and fun
• 12 parental days per year. Parents can take one paid day off every month to spend time with their children
• Parenting budget. Anyone who becomes a parent through childbirth or adoption gets a budget as a gift
• Joy Budget. Annual budget to spend on whatever that brings you joy
• MacBook and other tools that'll help you to do your job efficiently
• Check the full list of our awesome benefits here.

Meet the Team Lead

Abdullah - Customer Support Lead

I’m Abdullah, Support Lead at MailerSend. I’ve been in the company for more than 2 years. I enjoy traveling, technology, and chasing that next slice of pizza. The things I value most are dependability, communication, and a go-getting mindset. Our team lives and breathes on delighting customers, day in and day out. I #lovemyjob because it challenges me to do the best work of my life at the location(s) I find myself comfiest in.

Can't wait to receive your application!

MailerLite is one of the fastest-growing email marketing services. We help more than 1 million businesses around the world, to keep in touch with their customers. Today, we are a team of more than 130 dreamers, adventurers, and world travelers passionate about what we do and believe in. And we are ready for another talented person to join the party.

Our team is looking for an Integration Engineer (PHP) that can help implement and coordinate solutions across a variety of our products (MailerLite, MailerSend, MailerCheck and upcoming ones).

Join our team and become a versatile Integration Engineer (PHP) who can effortlessly navigate various projects and seamlessly execute and upkeep third-party integrations with a wide range of providers and platforms, including but not limited to Wordpress, Woocommerce, Shopify, and Zapier.

Let's revolutionize the way our products work together! 🚀

**Why MailerLite?

Wondering why we think you’ll love working at MailerLite? Here are 6 reasons!

• **You won’t be bored
  **We have a lot of integrations and are always looking to create more.

• **You will be challenged with interesting tasks
  **You will have space to grow maintaining current integrations and developing new ones.

• **You will take ownership
  **We don’t micromanage and try not to interrupt your work with random tasks. We do expect you to take full responsibility and ownership for the stuff you build.

• **You will have experts at hand
  **Whenever you’re stuck, your teammates are eager to help you grow. And they’d love for you to share your knowledge too!

• **You can pick where you want to work, every day
  **At MailerLite, we embrace the remote culture. Every day you get to choose what environment makes you most productive.

• **You can count on stability
  **You can count on us to offer you a stable workplace! We're continuously growing and we’ve been around for more than 10 years.

**What you will work on

• Maintain our existing integrations with Wordpress, WooCommerce, Shopify, Zapier, Prestashop and more.
• Design and develop new integrations with an eye on delivering impact and value to our users.

**What we expect from you

• 3+ years experience with PHP, JavaScript and HTML
• Experience with AJAX, JSON and JSONP concepts
• Possess extensive knowledge of how APIs work
• Good knowledge of PHP frameworks (we mostly use Laravel)
• Investigative mind - this position requires thinking out of the box
• Ability to write clean code with test coverage
• Ability to build scalable applications
• Familiarity with SQL and how to write good queries
• Proficient understanding of code versioning tools, such as Git
• Proficient verbal and written communication skills in English
• You're a good team player
• A sense of personal responsibility

       Bonus

• Familiarity with other languages (NodeJS, Golang, Ruby)
• Experience in writing Wordpress plugins or Shopify apps
• Experience with VueJS

**What we offer

• Yearly Salary range: $50,000-$60,000 (gross)
• Remote-first culture with the team working remotely from all over the world
• Remote health insurance. Every team member gets global health insurance with full coverage in their home country and 175+ countries. No exclusions for pandemics
• Company-paid retreats. Once per year we gather for a week in an exotic location to work, learn and have fun together
• 31 days of vacation per year. We encourage you to unplug and recharge!
• 4 creative days. One paid day off per quarter to do something creative and fun
• 12 parental days per year. Parents can take one paid day off every month to spend time with their children
• Parenting budget. Anyone who becomes a parent through childbirth or adoption gets a budget as a gift
• Joy Budget. Annual budget to spend on whatever that brings you joy
• MacBook and other tools that'll help you to do your job efficiently
• Check the full list of our awesome benefits here.

Meet your Team Lead

John - Lead Developer

I’m John, Lead developer at MailerLite. I’ve been with the company for almost 3 years. I enjoy all things computing, sailing and dancing among other things. The things I value most are integrity, clear communication and honesty. Our team lives by delivering impact to our users. I #lovemyjob because we have the room to grow and build amazing products.

Interested?

Don't send us a CV. We like to do things differently. Instead, fill out the application form.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

Full-time, 100% remote, guide and manage the financial assets and human resources services, policies, and programs for Smart Blogger

**Introduction:

Are you the kind of person whose eyes light up at the mention of financial spreadsheets, documentation and recruiting?

Do you actually enjoy crunching numbers in Excel spreadsheets?

Maybe you even tinker with creating policies and metrics now and again, just for fun?

Yes on all three? Well then, we might just want to offer you a job. 🙂

The Business Operations team works behind the scenes to ensure that things are running smoothly in both the human resources and financial departments.

Much of our work involves creating and updating company policies, managing hiring funnels, employee and company insurances as well as data gathering and number crunching.

And if you’re the right sort of person, we might be interested in hiring you to assist in the efforts of our Business Operations Team.  Read on for more details.

**Position Summary:

This is an administrative position for the Business Operations Team.

The Smart Blogger Business Operations Team guides and manages the financial assets and human resources services, policies, and programs for Smart Blogger

We originate and update the human resources practices as well as track and manage the financial assets of the company.

Our goals are to provide an employee-oriented; high-performance culture that emphasizes empowerment, quality, and productivity as well as consistently tracking and providing the financial information the company needs to make the best possible financial decisions.

The Business Operations Admin will help to coordinate the implementation of people-related services, policies and programs; assist and advise team members about Human Resources issues; create and maintain accurate financial reporting documents; and report to the Business Operations Manager

You’ll assist in researching and answering questions from team members involving company finances, human resources, or data gathering. You’ll also need some basic research, financial and spreadsheet skills. 

The good news is, we don’t expect you to know everything from day one. You will need recent experience with spreadsheets. It will help if you have experience with Google’s Office Suite and CRMs, but the other skills can be learned on the job.

Mostly we’re looking for the right mindset: a self-starter. Someone who’s detail-oriented, meticulous, with excellent communication skills. Someone who does not find the idea of policies, research, recruiting and spreadsheets tedious. Someone who isn’t going to lose their mind if things suddenly go a bit haywire. It also helps if you have a bit of a techie brain or an interest in slightly more techie things like CRMs and marketing/financial analytics programs.

Also, did we mention you can work from home? You’ll be expected to keep regular hours and stay in touch with the rest of the team, but there’s no commute to the office, dress code, or parking spaces. It’s an entirely remote position. 🙂

_Note: In addition to the skills and experience described below, you must have a steady, verifiable work history. If you haven’t recently held a position for at least two years or are unable to provide references for any job held in the last 5 years, please do not apply.

**Primary Responsibilities:

• Make sure the Business Operations Manager has all necessary information required for her weekly targeted interaction and leadership meetings
• Participate in weekly 1:1  meetings with Jenn, the Business Operations Manager and attend all company wide meetings (all hands meeting, etc)
• Assist in researching and answering questions from team members involving finance, human resources, or data gathering
• Update financial spreadsheets at regular intervals
• Assist in setting up company insurance and employee benefits (healthcare, 401k, worker’s comp, etc) and their renewals
• Setup new employees in the appropriate states, keep up with tax reporting for each state and pay any applicable taxes
• Create and update company policies and procedures and pass these on to the Business Operations Manager for review

**Typical week-to-week tasks you will be required to do:

• Pay PayPal invoices submitted by our blog writers
• Update financial spreadsheets
• Update metrics spreadsheets
• Make sure payment methods for regularly utilized services are up to date.
• Prepare information for bi-weekly payroll
• Monitor hiring funnels and assist in recruitment
• Create, update, and distribute company-wide policies and other documentation
• Helping to monitor the company’s financial assets
• Monitor and manage mail coming into company’s virtual mailbox daily
• Assist in researching and answering questions from team members involving finance, human resources, or data gathering
• Clearly documenting and updating core processes for the HR and Finance departments

**Requirements for the position:

• The ability to communicate clearly and effectively through text (much of our team communication goes through either Slack or email)
• A friendly, calm and steady personality that doesn’t easily freak out
• Good planning and organizational skills with a focus on results
• Effective self-management (i.e., you can stay productive at home with nobody watching you)
• Proficiency with the following tool sets:
  • Microsoft Excel/Google Sheets
  • PayPal
  • Basic understanding of health insurance and hiring funnels
• A conscientious attitude and excellent attention to detail – in other words you understand that sometimes you do need to sweat the small stuff!
• Excellent with research and gathering details and facts
• Previous experience in an administrative position
• Excellent math skills with regard to finance and accounting
• A demonstrated commitment to high professional ethical standards

**Beneficial but not required:

• Familiarity with Payroll systems, merchant account / payment systems, and CRMs
• Recent experience with Active Campaign (or equivalent full-featured CRM systems)
• Knowledge of health insurance set up and renewal
• Knowledge of different health care options (HMO, PPO, various spending and reimbursement accounts)
• Previous experience in a Recruitment  or Finance role

**Compensation & Benefits:

Salary: $38,000 to $40,000 per year (based on experience.)

Benefits: Paid Vacation, Medical, Dental and Vision Insurance (U.S. based applicants only), Paid Company Holidays, and Workers’ Compensation (U.S. based applicants only).

**Our Company:

Smart Blogger is the brainchild of Jon Morrow, and it’s become quite possibly the largest writing site in the world. We have millions of readers around the globe and tens of thousands of customers.

And we have an amazing team to support them. Our culture is friendly and supportive with almost no drama and an extremely low turnover rate.

It’s partly because of the following core values,

1. We are here to win: We’re not here to build a lifestyle business with unlimited vacation time and sub 40 hour work weeks. We are here to be the best of the best, to have the world stand in awe of what we can accomplish. 
2. Teach thyself: “I haven’t been trained to do that” is never an excuse. Look it up on Google and YouTube. Buy a course. Find an expert and take them to lunch. The faster you learn, the faster you grow, and nobody is a better teacher than yourself.
3. Speed is king: The faster we create, the faster we learn. The faster we learn, the faster we grow. Therefore, the schedule for any project should be the shortest time possible. By default, begin with a deadline of today. If that’s not possible, move to a week, a month, and so on. Challenge yourself to simplify the project so that it can be done in the shortest possible time.
4. Process before promotion: If you want to be promoted or receive a raise, create processes that someone else can follow to predictably get the same result. If you haven’t done this, don’t expect a raise or promotion.
5. We’re not here to socialize: We like to have fun, but “the work” always comes first. As such, there should be no politics, no drama, no needless meetings, and no distracting our teammates. Our interest in your personal life comes second to the work you’re doing.
6. Commitment is a two-way street: We keep our commitments to customers and expect them to keep their commitments to us, even when it pisses them off.

Are you a creative AI Artist with domain expertise in DALL-E, Midjourney, and Stable Fusion and a passion for sharing your knowledge with others? Join the Contra Creator program to create and share high-quality projects and the portfolio of your dreams based on your unique skillset.

As a member of the Contra Creator program, you’ll be creating high-quality portfolio projects about AI Art. These will be featured on Contra and around the web. You will be paid $2000 USD for a 1 month project for the following scope.

**

• Create and share 8 - 10 high-quality projects on your Contra Portfolio. Contra will help you choose the topics that will be most beneficial to your portfolio. We will also do SEO research on each topic to make sure your portfolio gets tons of visibility.
• Host the content on your Contra portfolio that lives on your custom domain (we can help you get one if you don’t have one already)
• Ensure that content is easy to share and engage with on social media platforms and other online channels
• Share content on your social platforms and/or in communities

**

• Experience creating and editing high-quality content
• Strong domain expertise in the AI space
• Active on social media and familiar with engagement strategies (a plus)

**

• Build the Portfolio of your dreams 💭
• Boost your reputation on Contra and as an independent
• Increased discoverability of your unique expertise
• Community of fellow freelancers and thought leaders

**

The Contra team wants to continue to support the independent community and we believe there is no better way to do this than with paid opportunities 🚀

Contra allows Independents to build their digital portfolio, get discovered by clients around the world, and earn money commission-free; while connecting Clients with top Independent talent.

We believe in empowering people to work the way _they want.

If you are passionate about sharing your knowledge and want to be part of a growing community of creators, please apply!

Learn more about Contra here**!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

About Us

Close is a bootstrapped, profitable, 100% remote, ~70 person team of thoughtful iniduals who value autonomy and impact. We’re eager to make a product our customers fall in love with over and over again.

We ❤️ startups & SMBs. Since 2013, we’ve been building a CRM  that focuses on better communication, without the hassle of manual data entry or complex UI. Our goal: double the productivity of every sales rep.

We’re looking to add an experienced SaaS email marketer to the team to help the company grow, engage, and convert its ~200k email newsletter audience into paying customers.

About You

As an Email Marketer on Close’s marketing team, you will be responsible for managing and scaling Close’s email marketing efforts at the top of the funnel. Your #1 KPI will be converting existing email subscribers into new customers. We expect you to look for new ways to capture new email subscribers via traffic generated by the Content team and nurture them into paying customers.

While you will receive support and resources, you should expect to do ~90% of this work as an inidual contributor for the first 12 months. You will report to the Head of Content, Ryan Robinson, though we hope to see you grow into a role where you'll be responsible for email marketing across the entire customer lifecycle.

**

Responsibilities**

• Ideate, manage, and implement email marketing campaigns with a focus on nurturing email subscribers to engage with Close’s content and encouraging them to become a Close customer. Tasks will include copywriting, HTML edits, deployment, scheduling, segmentation, production, automation, A/B testing, and optimization.
• Design templates and write copy for email campaigns and automations that welcome, engage, and retain existing subscribers and potential customers.
• Be responsible for growing and reporting on key email health metrics like deliverability, opens, conversions to trial.
• Manage and optimize email marketing automation processes using our existing tech stack (Customer.io, Segment, Convertflow, Webflow, and Ghost) with an eye on conversion from email capture to trial metrics.
• Collaborate with leaders on the marketing team (content, product, growth) to develop and execute on strategies to capture & convert more leads into trials.
• Oversee and manage ongoing email program optimization, including structure and segmentation improvements, and improvement of process and infrastructure.

**

Experience**

• 3+ years of experience in email marketing, lead nurturing, marketing automation, and web analytics.
• Strong history of strategizing, implementing, and maintaining large email subscriber databases and marketing automation.
• You can write emails using Liquid tags in your sleep.
• You approach copywriting tasks with eagerness and excitement.
• Extensive experience using Customer.io, Convertflow and/or other similar email marketing & automation tools.
• Background working in B2B and/or with SaaS brands is a plus.

**

Why work with us?**

• Culture video 💚
• 100% remote company (we believe in trust and autonomy)
• Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
• Annual team retreats ✈️
• Quarterly virtual summits
• 5 weeks PTO + Winter Holiday Break
• 2 additional PTO days every year with the company
• 1 month paid sabbatical every 5 years
• Paid parental leave
• Medical, Dental, Vision with HSA option (US residents)
• 401k matching at 6% (US residents)
• Dependent care FSA (US residents)
• Contributor to Stripe's climate initiative 🌍❤️ 
• Our story and team 🚀

**

Our values**

• Build a house you want to live in -- Examine long-term thinking and action
• No BS -- Practice transparency and honesty, especially when it’s hard
• Invest in each other -- Build successful relationships with your coworkers and customers 
• Discipline equals freedom -- Keep your word to yourself and others
• Strive for greatness -- Constantly challenge yourself and others 

**

How we work together**

• Productivity, Quality & Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. 
• Asynchronous communication & collaboration: We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly. 
• Appreciation for Deep Work: *During your normal work day, not after a day a meetings*. 
• Autonomy & Freedom: Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start. 

At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you).  

We come from 20+ countries located in 5 of the 7 continents. We’re a collection of talented humans, rich in erse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the relationships within our global community.

Our team is growing in more ways than one - in the last few years, we've launched 24 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful. 

Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward.

Obol Labs is looking to hire a Finance Associate to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

At karpatkey, we’re looking for an experienced and detail-oriented accountant to join our team. The successful candidate will play a key role in developing a robust accounting function ready for scale.

Responsibilities:

• Manage the books and perform day-to-day accounting operations (AR/AP, Crypto asset cost-basis, etc.) by processing and reconciling all transactions in a timely and accurate manner;
• Implement internal controls and safeguards over organizational assets, payments of authorized expenses, compliance with contractual obligations, and organizational policies;
• Prepare financial statements;
• Assist with the preparation of budgets and financial forecasts and educate teams on how to allocate/plan budgets;
• Act as the primary liaison with our external tax consultants and auditors and manage these relationships to maintain compliance with accounting standards and regulations and ensure due diligence readiness;
• Collaborate with other departments to ensure accurate and timely financial information is available to support business decisions and assist with the preparation of financial reports for management.

Qualifications:

• Bachelor’s degree in Accounting or related field;
• 3-5 years of experience in accounting including experience in a start-up;
• Some experience in DeFi, blockchain company, or DAO;
• Strong knowledge of accounting principles and practices and experience with accounting systems;
• A self-starter that is motivated to find efficient ways of establishing scalable new processes and has the ability to take ownership of all accounting functions;
• Strong analytical, problem-solving, and interpersonal skills;
• Excellent attention to detail and accuracy;
• English: full professional proficiency;
• Willingness to continue learning about DeFi & Web3.

Benefits

• Home office;
• Flexible hours;
• PTO Benefits;
• Yearly training budget;
• Home-office equipment Benefits;
• Bonus award.

Qualified candidates are invited to send their CVs and Cover Letters to https://www.karpatkey.com/jobs/accountant?ref=cryptocurrencyjobs.co.

**The role

**Senior Delivery Managers at Last Call are leaders on our agile digital product development teams. They play a key role in our ability to deliver the right products for our customers and their needs. Delivery Managers collaborate with both clients and team members to establish alignment on a roadmap that inspires and guides the delivery of a working, value-added product.

Last Call Media is a remote-first global agency with team members on four continents. This means that you can work from anywhere in the world with a strong internet connection, as long as you can reliably commit to at least 5 hours of overlap with morning New York time (ET), Monday through Friday.

What you’ll do

• Manage web and digital products from start to finish, including:
  • Create and manage scopes, timelines, and budgets, including researching for and writing proposals
  • Lead regular check-ins with clients and cross-functional internal teams
  • Organize and provide regular updates and communications with project teams
  • Manage and enhance internal documentation and suite of tools on projects (Jira, Confluence, Google Drive, Slack, Figma)
  • Look for ways to improve our internal tools, systems, and processes to increase efficiency and impact
  • Lead project kick-offs (internally and with client teams) as well as project debriefs (internally) so we can continuously improve on our work
  • Partner with our development teams on conducting technical research, and crafting creative ideas, strategies, and solutions for our clients’ needs
  • Collaborate with our design and development teams on quality assurance and testing of deliverables
• Grow and sustain client relationships, including
  • Be the internal expert on each client you work with, conducting research to deeply familiarize yourself on their structure, goals, and needs
  • Triage questions and issues that come up from clients
  • Be one of the faces of the company: identify and execute strategies to maintain and grow our client relationships
  • Look for and lead on opportunities that may include conferences, events, thought leadership/writing, etc.
• Coach and support other team members’ professional development.

What you’ll bring

• A proven track record of leading the delivery of digital products and services that delight customers
• Proven experience in a digital agency, consultancy, or equivalent setting where you were accountable to several client engagements
• A unique blend of business and technical savviness, a big-picture vision, and the drive to work with others to make that vision a reality through your persuasive written and verbal communication skills
• Experience with large-scale open source web technologies (such as Drupal, WordPress, and React)
• Experience and/or a desire to work remotely
• Ability to work efficiently, sometimes under tight deadlines.
• Fluent spoken and written English

It’d be nice if you also had

• Experience building products and services for all users, regardless of ability, backed by knowledge of accessibility standards (Section 508 Refresh/WCAG 2.0 A and AA)
• Familiarity with other popular web development technologies, third-party applications, and platforms
• Experience or an interest in sharing your knowledge and experience at industry conferences
• Familiarity with Atlassian tools, such as Jira and Confluence

**About Last Call Media

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

GENERAL INFORMATION

Department - Program Management

ROLE PURPOSE

Our mission at the Programs and Events (P&E) Division of Coaching.com is to raise the global standard of coaching, supporting coaches’ professional and personal growth. 

We accomplish this goal by providing professional coaches with access to the best online education in collaboration with the world’s leading coaching experts. The results of those partnerships are interactive, digital learning experiences that encourage coaches to shape their skills, and empower them to have a profound impact on human life. 

As part of our Program Team, you’ll have the opportunity to make an impact on a community of over 100,000 professionals. We are looking for a competent Program Coordinator to take the lead of our e-learning programs delivery and provide day-to-day oversight of administrative and operational functions in order to achieve e-learning program sustainability and success in accordance with defined targets, strategies and goals.

This is a very attractive opportunity for a communicative, diligent and talented inidual who is excited at the prospect of developing their career in program and 

project management through launching exciting new digital programs, and using their skills to inspire and engage erse communities globally.

**RESPONSIBILITIES

Program Coordinator reports directly to the Program Manager to deliver Coaching.com’s programs and events. 

Your main responsibility will be to support, coordinate and execute program delivery tasks, ensuring agreed program milestones are met.

1. Program Project Management:

• Support the Program Manager in the development of new programs, projects and specific events
• Set up, manage and track the established program delivery project plans, its elements and activities.
• Be responsible for the successful delivery of all tasks related to the program according to the established program delivery project plans.
• Schedule meetings, prepare agenda, maintain notes and share follow-up action-steps with the involved internal stakeholders.
• Implement already established processes and/or workflows for the program as required.

2. Program Delivery:

• Collaborate with other program managers and coordinators on program delivery, program design & development processes.
• Coordinate the process of proofreading, branding and uploading program resources to established locations.
• Take care of the content management system - storing and monitoring of program resources in an organized fashion.
• Ensure technology is installed and used correctly for all program operations (video conferencing, presentations, etc.).
• Capture and collate program attendance, satisfaction and feedback reports.
• Conduct online onboarding training for external stakeholders (Presenters, Faculty, Coach Hosts, Facilitators, and other program contributors) on established program technologies.
• Support participants throughout program delivery. This may include occasional support calls. 
• Test program websites, evaluate potential problems and technical hitches and develop solutions.
• Resolve program support requests on a day-to-day basis.
• Monitor and report on program delivery progress on a regular weekly basis.
• Track, manage and achieve KPIs relative to your program.

KEY COMPETENCIES

You’re experienced:

You have a background in Digital Project/Program Management of at least 3 years, in a remote environment. 

You're a strong communicator:

You have excellent communication in English, spoken, heard, and written. Excellent interpersonal, written and verbal communication skills, including the ability to work with a wide range of external and internal customers and stakeholders from different countries and cultures, handling rapid development and change requests.

You're organized:

You are data-driven, and very meticulous in your organization and approach with projects. You love structure! 

You deliver results:

You are a dynamic self-starter. You are able to work independently, with your own initiative to achieve agreed aims and objectives and find creative solutions to problems. You love working with autonomy and don't enjoy micro-management.

You're adaptable and flexible:

Ability to work in a fast-paced, high-intensity work environment. Able to proactively manage your own wellbeing and the challenges of maintaining communication and collaboration in a remote environment.

BENEFITS

• Flexible working hours (Note: at least half of your working hours would need to overlap with Eastern Time/New York time working hours)
• Access to dozens of events and training sessions delivered by some of the world's leading experts.
• Opportunity to work in a dynamic, creative and collaborative environment.
• Inidual annual development plan and training budget.
• 20 days of vacation.

HOW TO APPLY

Please fill out this  APPLICATION FORM, following the instructions outlined. 

In this application, you’ll do the following:

1. Fill out basic information
2. Upload your resume
3. Upload a cover letter with 2 to 3 paragraphs describing why you would like to work with us, and what specifically qualifies you for this position.
4. Complete TestGorilla Assessment, for communication and English skills

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

We are looking for an experienced Product Manager with a strong background in Saas companies to join the Toggl Hire team to shape the future of recruiting industry. Toggl Hire is the recruitment software built by Toggl and you will be responsible for introducing new features and improving existing ones in a fast-paced, product-led company. 

About the Team

Toggl Hire is on a mission to revolutionize the way hiring happens. We are big believers that modern-day recruiting should be effortless and enjoyable. That means no more resumes or cover letters, no more endless hours screening through applications, no more interpreting past roles into current experience, no more bias and gut feeling, but informed decisions based on data.

We are a fully remote team, with 18 people working from 11 different countries around Europe. We are highly skilled, highly motivated, and most importantly, a fun, friendly bunch. We value transparency, communication, and results over effort and excuses. We have regular in-person meetups in Europe every 3 months or so.

We have recently been named one of the best remote companies to work at. 

The salary for this position is 60 000€ annually and we are committed to increasing salaries every year based on company and inidual performance.

You can work from anywhere in Europe.

The Role

As a Product Manager at Toggl Hire, you will report to the CEO and be responsible for taking ownership of the product roadmap. You will work closely with the Growth Team Lead and Engineering Manager to prioritize development efforts and ensure that everything we develop aligns with our business goals. 

Specifically, your responsibilities will include:

- Deciding what we build, why we build it, and what impact it will have on the business

About you

We're looking for a Product Manager who:

- Has a strong background in Saas product management

Bonus points for:

- Experience in product-led growth companies

Benefits

- Freedom to choose when and how much you work - we only measure results

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Job Description

We are looking for a resourceful, driven and results-oriented inidual to partner with the CEO and help drive strategic initiatives critical to the success of the organization.

Reporting directly to the CEO, the successful candidate will take ownership of a number of projects across (but not limited to) growth, sales, new product development and operations. Working with a fast-moving and commercially-savvy CEO, this will be an environment that will push you to challenge the status-quo - all at a pace that is exacting and exciting!

This is a unique opportunity to get direct access to the CEO and leadership team, and learn what it takes to build successful businesses: suitable for ambitious iniduals who are looking for career accelerants. Successful iniduals will exit into leadership roles in the company.

Requirements

• Bachelor’s or MBA Degree
• 3-8 years working experience in a commercial (i.e. sales, marketing, account management, consulting or Chief of Staff) role, OR have demonstrated hustle and commercial acumen through prior entrepreneurial initiatives (i.e. started a business, founding team in a fast growth startup)  
• Have commercial acumen to help the CEO prioritize challenges and people for the most impact 
• Demonstrated ability to learn/implement quickly across many topics, and can roll up your sleeve to get it done  
• Able to work in the US time zone and occasional intra-US travel to support key client meeting and events (~6 times a year)
• Excellent communicator - ability to listen, comprehend and fill in the gaps through your intuition and own research, while communicating across all levels of the organization  

**Objectives

• Directly lead priority transformation initiatives from 0 to 1 as an “entrepreneur in residence” in partnership with the CEO 
• Coordinate change projects with impact toward core business metrics (revenue / cost / customer satisfaction)
• Act as the proxy to the CEO in driving intermediate milestones and key results, through direct action or influencing the right stakeholders
• Be the gatekeeper for prioritization of challenges and people that require the CEO’s time
• Assist and communicate with leadership team in decision-making, program management, and initiative implementation
• Constantly propose improvements and initiatives to the CEO and leadership team with resilience to try again 
• Work shoulder-to-shoulder with the CEO in key accounts management

**

• We think before we understand, and then we implement.
• We prioritize high-impact actions.
• We apply judgment on:
• When to get involved and when to get out of the way.
• When to be an independent problem solver and when to ask for help.
• Good and fast is better than slow and perfect.
• Stuff gets done, stuff gets done well.
• There are days we are motivated, there are days we are not motivated. Every day, we are disciplined.
• We trust each other because of transparency.
• We reward performance, not hours worked, not tenure.

We are:

• NOT Looking to be perfect/excel at every task. We are a rapidly growing startup that values practicality. We look for team members who find the happy medium between getting all the information and getting the job done
• NOT going to micromanage. You are encouraged to ask: if this goes wrong, will it significantly affect the company/process/client? If not, make a decision and move on. 

• NOT shy from being brutally honest with your teammates.

If you are interested, kindly click HERE.

**About the Job

You’ll be in charge of link-building tasks on SEO client projects. This includes hands-on work, managing multiple projects with time constraints at the same time, and adjusting strategy as necessary.

Your main task will be to communicate with various website owners to promote our clients’ content. 

We intend to enter into a long-term, project-based collaboration. You will receive your assignments from the founders directly.

Responsibilities:

• Promote content and articles through concerted email outreach to get authoritative websites and publications to link back.
• Familiarize yourself with multiple online niches, identify key influencers, and start conversations with them. Maintain these relationships to produce positive results for both parties.
• Discover link-building opportunities through industry-specific searches
• Ability to track your link-building efforts and report results on a monthly basis.

Requirements:

• Excellent verbal and written communication skills
• Ability to work within a team and independently
• Assiduity in performing long-term tasks of the same type.
• Ability to handle large volumes of projects quickly across various industries
• Expert-level attention to detail is essential
• ability to work in a fast-paced environment with frequent change while maintaining attention to detail on multiple projects
• Strong sense of personal accountability, ownership of your work, and time management
• The courage to ask for help if needed
• Over 21 years old with at least three years of work experience.

Preferred Qualifications:

• Basic understanding of SEO and function principles of search engines;
• Basic understanding of internet marketing;
• Experience in customer support or customer-facing communication 
• Tech-savvy and willing to learn new tools

We offer:

• Create your desired lifestyle
• Travel and work from wherever you want
• Possibility to move your residence to a country of your choice
• Flexible schedule to allow for an optimum work-life balance
• Create space for personal plans
• Opportunity to be with dofollow.io team for a long time. We are focused on long-term collaboration more than on one-time freelance projects
• Grow with the company
• At dofollow.io we find extraordinary talent and build positions around their skills.
• Access to very experienced team members in various Digital Marketing areas. 
• Every 30, 60, or 90 days propose 1 or more projects you would like to develop for the company. We appreciate and support the initiative.

This is an entry-level position that can be a good start for building a career in online marketing.

We recruit open-minded people of all gender identities, sexual orientations, and ethnicities. We are committed to ersity and inclusion.

Apply for this Position

If you’re interested please follow this link, fill out the Google form and provide all the required information. We will contact you regarding the next steps (usually within 4-6 weeks).

About Us

ZORA is a group of iniduals working towards a new paradigm for creators by enabling the creation, curation, and collection of NFTs. We believe that by enabling a more equitable system for creators and communities, we will fundamentally rediscover the power of the internet.

We’re working tirelessly to make ZORA available to as many creators as possible. Our mission is to build a new creator and community-owned economy.

Who we’re looking for

ZORA is looking for an experienced Senior Accountant who will help bring the accounting function in-house and take full ownership of the day-to-day accounting. Bonus points if you are already familiar with crypto accounting or are interested in learning!

What you’ll do:

• Responsible for managing the books and performing day-to-day accounting operations (AR/AP, cash reconciliation, Crypto Cost Accounting, Accruals, Monthly Close, Tax, Payroll, Audit (future), and any special projects)
• Manage the preparation and integrity of GAAP-compliant monthly, quarterly, and annual financial statements by reviewing journal entries, reconciliations and variance analysis
• Establish, document, and maintain adequate and effective accounting controls and policies to improve the monthly close and to ensure timely and accurate reporting, especially when dealing with crypto transactions
• Implement internal controls and safeguards over company assets, payments of authorized expenses, compliance with contractual obligations, and compliance with company policies
• Desire to improve existing processes, automate activities, and reduce redundant reports
• Assist in annual budgeting process and educate and guide teams on how to allocate/plan budgets
• Act as the primary liaison with our external tax consultants and auditors and manage these relationships to maintain compliance and ensure due diligence readiness
• Work cross functionally to support other departments and act as trusted partner and colleague
• Lead ERP exploration and implementation in the future

We’d love if you had:

• CPA license
• 3-6 years of progressive accounting experience including a mix of audit, public and private startup experience
• Able to work US working hours (PST, Mountain time, CST or EST)
• Some experience in crypto, consumer internet, e-commerce, FinTech, or related technology fields
• A self-starter that is motivated to find optimal and efficient ways of doing things and establishing scalable new processes
• Driven and excited to help build a scalable and efficient accounting and finance department, including its OKRs/KPIs (full cycle experience)
• Deep understanding of GAAP / Strong knowledge of internal controls and financial reporting
• Experience with doing state sales tax registration and filings
• Have a great sense of autonomy, organization, and teamwork - meets deadlines
• High attention to detail and excellent critical thinking
• Strong communication skills: including the ability to articulate financial results and variances
• Advanced Excel and Google Sheets skills
• Experience with our tech stack: QBO, Bill.com, Brex, Gusto, Integral and Bitwave
• Excited by our mission and the challenge of working in a fast-paced environment
• Willingness to learn about NFTs, art, cryptocurrency, and anything web3
• BA/BS in Accounting, Finance or Business Administration
• Ability to take ownership of and grow out all accounting functions

What we offer:

• An unique opportunity to be part of the growing crypto/NFT community early on, making a meaningful impact to the team as well as the world
• Remote first working culture
• 1.2 ETH per year to explore on Zora platform: for minting NFTs or dropping your own NFTs!
• Expense budget for home setup
• Annual learning & development stipend
• Compensation: $70,000-$115,000 USD per year depending on experience

Benefits

ZORA provides top quality medical, dental, and vision insurance, with a flexible time-off policy and a new Macbook Pro for full-time employees. Employees also receive equity.

Time zones: EST (UTC -5)

Snarky Tea is looking for a video creator who is amazing at creating high quality, visually interesting tea recipes and lifestyle content. You will be actually coming up with the recipes and filming them, so we're not just looking for an editor.

**

A video creator who specializes in creating video content (specifically reels and TikToks) for beverages or tea. This could include unique and viral-style recipes, how-tos, tips, rituals and day-in-the-life showcasing the tea, etc. We're looking to contract out 1-3 videos per month!

**

We're a colorful, irreverant, and cheeky brand, so we want someone who can create and improve on our video content in a way that is brand-appropriate and represents our unique point of view.

Please share your links to your work that speak to what we're**specifically looking for**, as well as your rates.

AmaZix is ranked the #1 blockchain marketing agency worldwide in 2021 by Softwareworld. We employ 60+ staff, contractors, and partners and represent clients including Bancor, World Mobile Chain, and many other blockchain firms in wallets, staking, NFTs, blockchain financial services / Fintech, development platforms, security, and others.

We require a Project Manager for our team. Responsibilities include:

Ensuring timely hand-off of deliverables

Strict adherence to client timelines

Constant and continual attention to detail

Providing clients with custom tailored project solutions

Detail-oriented team coordination

Crisis management

Payment is made in crypto (stablecoin options possible)

Requirements

Bachelor’s degree in marketing, economics, project management or a related field

3-5 years of experience as a project manager

SCRUM Certification (Those without a certification will NOT be considered)

Hands-on experience with GSuite, Zoho, Asana, Atlassian, Agile & Waterfall methodologies 

Writing and proofreading skills valued

Strong communication skills

Team player

Highly organized and able to handle multiple projects

Blockchain experience (DeFi, crypto, NFT, etc.)

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Flight builds remote-first customer support teams for growing startups who put people first. Through a mix of team staffing and consultation, we partner with everyone from early-stage founders making their first support hire to established leaders scaling their teams to help them run outstanding customer experience programs.

We're on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike.

We’re looking for customer support representatives who share our values of service, inclusion, trust, and cooperation and who are excited about providing top-notch support to our clients and their customers.

**

• Handle customer inquiries via live chat, email, and/or phone to answer their questions and provide solutions
• Provide accurate information to customers by using a variety of digital tools
• Represent Flight to our clients in a professional and friendly manner
• Share suggestions for customer experience improvements with your team and client
• Work to meet and exceed productivity and quality goals
• Answer technical questions and file bug reports

**

• Prior customer support experience
• Excellent verbal and written communications skills in English (additional languages are a plus!)
• A high level of empathy and emotional intelligence
• Ability to be independent and work with minimal supervision, while also being a collaborative team player
• Top-notch problem solving skills
• A growth-learning mindset and the disposition to learn
• Able and willing to work full-time between the hours of 7:00 am - 1:00 am EST (Don't worry—we won't ask you to work 18 hours a day. We schedule folks for 9 hour shifts with a 1 hour lunch and two 15-minute breaks within those hours)
• Able to work Saturday and Sunday

**

• A flexible, remote work environment
• Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success
• Learning and development programs so you can keep growing your skills and career
• Early stage startup with lots of opportunity for ownership and impact
• Paid time off

Our current list of supported countries in LATAM includes: Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Honduras, Mexico, Peru, and Venezuela. We pay a competitive salary based on your years of experience and location. We can only support ACH or Wire Transfers into a bank account. If you do not currently have a bank account you can set one up either through a local bank or an online bank such as Wise, Mercantil, Facebank, and Payoneer. These online bank accounts are safe and secure and allow you to receive USD and transfer to your local bank.

Flight is an equal opportunity employer who celebrates ersity. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Doximity is transforming the healthcare industry. Join our mission to help every physician be more productive and provide better care for their patients. As medicine's largest network in the United States, there's an elevated level of responsibility in everything we do. We don't take that responsibility lightly and are committed to building erse teams with an inclusive culture that can make a direct impact on the healthcare system.

One of Doximity's core values is stretching ourselves. Even if you don't check off all the boxes below we encourage you to apply. Doximity is full of exceptional people who bring their own unique experiences to work everyday and make us all better for it!

The Revenue Accounting Operations Manager role is an influential position that is integral to the success of the order to cash process for the company. Reporting to the Director of Revenue, this role collaborates closely with Sales Ops and FP&A and manages critical revenue operations to meet the needs of our fast-growing business. 

This role can be filled in our Headquarters in San Francisco or remotely within the U.S.

How you’ll make an impact

• Implement controls and evaluate actions required for compliance with the company’s revenue recognition accounting process, including the booking and billings process
• Perform regular and special analysis to ensure proper contract processing and reporting
• Complete all required month-end close activities including revenue recognition and management reporting
• Manage, test, and implement process improvements related to Netsuite
• Partner with the Director of Revenue and cross functional teams to solve complex issues and optimize order management, revenue recognition, billing and collections, and reporting processes.
• Maintain great relationships with business partners (Sales, Sales Operations, FP&A, Netsuite consultants) and accounting peers to address accounting and operational needs.

**

• BA or BS in finance/accounting, CPA preferred
• 5-7 years of revenue accounting experience in SaaS/Technology industry and public accounting firm
• A proactive leader with integrity, accountability, excellent interpersonal skills, and is a team player with an ability and willingness to identify areas to assist the team
• An effective communicator who can explain complex topics with ease, translating concepts across teams to drive alignment and work seamlessly to implement solutions that achieve shared success
• Proficient in Netsuite, Salesforce, and Excel
• Established track record of leading initiatives to optimize systems and drive process efficiencies across teams for the full order to cash cycle

**

The US total compensation range for this full-time position is $140,000 - $176,000 (inclusive of salary + equity) Our ranges are determined by role and level. The range displayed on each job posting reflects the approximate total target compensation for the position across the US. Within the range, inidual pay is determined by factors including relevant skills, experience, and education/training. Please note that the compensation listed does not include benefits.

**

Doximity is proud to offer industry-leading benefits. Some of our offerings include: 

• Medical, dental, vision offerings for you and your family
• 401k with matching program
• Employee stock purchase plan
• Family planning support, Childcare FSA, and parental leave
• Life, AD&D, and Disability
• Generous time off, holidays and paid company trips
• Wellness benefits…plus many more!

**

For the past decade, it’s been our mission to help every physician be more productive so they can provide better care for their patients. We believe that when doctors are connected, the healthcare system works better and patients benefit. Doximity enables our verified clinician members to collaborate with colleagues, stay up-to-date with the latest medical news and research, manage their careers, and conduct virtual patient visits. Today, Doximity is the leading digital platform for U.S. medical professionals, with over 80% of physicians, 50% of all nurse practitioners and physician assistants, and 90% of graduating medical students as members. 

Joining Doximity means being part of an incredibly talented and humble team passionate about improving inefficiencies in our $4.3 trillion U.S. healthcare system. We are a team of doers who solve problems everyday by treating obstacles like an adventure, and we love creating technology that has a real, meaningful impact on people’s lives. Doxers are committed to working towards a more equitable world both within and beyond our office walls. This starts by fostering an inclusive and erse work environment where differences are valued and all employees are encouraged to bring their full, authentic selves to work daily. To learn more about our team, culture, and users, check out our careers page, company blog, and engineering blog. We’re growing fast, and there’s plenty of opportunity for you to make an impact—join us! For more information, visitDoximity.com.

____________________________________________

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Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

WORK LOCATION: Within the US

Media Search Analyst - An exciting work from home opportunity related to Siri Music, Video, App Store, Books, and HomePod.

What you will do: Complete tasks through a web-evaluation tool to improve the overall quality and relevance of online content and research.

**What are the main requirements for the job?

• Can speak English at an idiomatic level
• You must be currently living in the United States
• iOS device owner & user
• Apple user - Your email address must be associated with an Apple ID
• A screenshot of Apple ID is required for verification purposes
• Experience/know-how of Apple products is mandatory
• All candidates will need to pass online evaluations to demonstrate capability of reading and applying the guidelines.
• Completed online form that will be sent by the recruiter.
• The hours are flexible; you choose your own schedule.

**Benefits & Perks:

• Flexible hours to work around home life
• Better Work-Life balance
• Remote work & location independence
• Positive environmental impact
• Independent contractor role

This is a freelance, independent contractor position.

Dear Future Marketing Coach,

We're looking for a Coach who is amazing at helping freelancers implement the marketing plans we create for them.

This role is a top priority at 6 Figure Creative. Why? Because our flagship coaching program, Clients By Design, has been at full capacity for the past three months, and we have a waiting list of freelancers who need your help NOW.

The #1 struggle most creatives face is that they have no idea where their next client is coming from, and everything we do inside Clients By Design is to help creative freelancers solve that problem (for good).

We joke that our mission is to plunge humanity into chaos by helping all eight billion people become 6 Figure Creatives. The reality is that our mission is to help one person at a time with a 1-on-1 relationship, and that's where you come in.

If the idea of working 1-on-1 with some of the most talented freelancers in the world (for example, Grammy-winning music producers) to help solve the #1 issue freelancers face, then keep reading...

What You'll Do:

As a Marketing Coach, your role is to help your roster of 50-100 clients successfully execute the Continuous Clients Marketing Roadmaps we create for them.

You'll give them feedback as they work through implementing our playbooks, help them overcome any roadblocks holding them back from making progress, and you'll be responsible for holding them accountable for completing their roadmaps.

As a Marketing Coach, you will own your client's success in the program. You'll also work closely with Brian Hood (founder) to create and deploy better playbooks and resources to support all of our clients.

Here are your 3 main responsibilities:

• Client Onboarding: You will get each of your clients up to speed so they have a full understanding of how to get the most out of this program. You'll ensure they feel taken care of (instead of "lost in the shuffle"), and they know exactly what to do during their crucial first 30 days.
• 1-on-1 Client Attention: You'll help your clients progress through their playbooks and marketing plan with the confidence of knowing they're not making major mistakes along the way. You will give them the feedback and support they need to get past any roadblocks, as well as the accountability and encouragement necessary to keep going for the long haul.
• Conflict Resolution: You will quickly and effectively resolve conflicts within your client roster so that everyone is happy, encouraged, and taking action toward completing their marketing plans.

The decisions you help your clients make will change the trajectory of their lives forever, so this role is not for the faint of heart.

You HAVE to be willing to do what it takes to help someone make tough decisions with their best interest in mind.

In your role as a Marketing Coach, you'll be accountable for three numbers:

1. Monthly Active Client %: The % of clients who have completed at least one playbook.
2. Client Happiness Score: The % of clients who give you a positive rating each month.
3. Total # of clients on your roster: Part of your compensation is based on this number.

What Success In This Role Looks Like:

Your #1 outcome over the next six months: 50+ clients on your roster with 90%+ of your clients actively completing playbooks each month

30 Day Targets

• You know our playbooks and coaching process well enough to start onboarding new clients
• You've onboarded five new clients

60 Day Targets

• You know our playbooks backward and forwards
• You're up to 25 active clients on your roster

90 Day Targets

• You've ramped up to 35 active clients and you're ready to take on more
• Your Client Happiness Score is 90%+

180 Day Targets

• You have 50+ clients on your roster
• 90%+ of your clients are actively completing playbooks each month
• Your Client Happiness Score is 90%+

Who you'll work with:

You will report directly to Brian, our founder (i.e. the guy writing this job description).

I'll work with you to become a better coach, grow and develop personally and professionally, and possibly even grow into the role of "Head Coach" or "Director of Coaching" as we scale the coaching team together.

You'll start off full-time right away, but I'll also be accepting applications for those who want to start part-time with a tract to be full-time within 12 months.

I expect to bring in 3-4 more coaches over the next year. You'll be the first, which means you'll be instrumental in working with me to build out the team throughout the next year.

My goal for you is for you to absolutely LOVE what you do and also be fulfilled by the impact you're making on the clients you serve.

What you'll learn

If you crave variety in your work and love the idea of helping people overcome brand-new challenges every single day, this is your potential dream job.

Not only will you be affecting the lives and businesses of the clients you coach, but you'll also be impacting each and every client they work with as well.

During your time working alongside me, you'll learn

• The intricacies of what it takes to create strong and lasting relationships with our clients and make a meaningful impact in their lives.
• How to build systems that provide support to each and every client as they develop their own client acquisition machines.
• The inner workings of the 6 Figure Creative, as well as the hundreds of different businesses we work with.

If you come from corporate America and you're tired of feeling like a small cog in a massive machine, you'll love the amount of direct impact you'll have on your clients' lives in this role.

If you've been running your own business, but you're feeling the drain of working "alone in a cave" these past several years, you'll love the amount of human-to-human interaction you'll have at this role.

If you come from the startup community and you're burnt out from working long hours while wearing multiple "hats" at your company, you'll love the focus and structure this role will bring you.

Join me in creating a positive impact and making a lasting difference in the world of creative freelance businesses.

Where you'll work:

We're a 100% remote company, and our team is scattered across the USA - From Vermont to Nashville, to Oregon and California.

This means that you have the freedom and flexibility to work from home (and NEVER have to commute again), operate out of a coworking location, or take your family to Costa Rica for the summer and work from your villa overlooking Flamingo Beach.

Why We Exist As A Company:

The reason 6 Figure Creative exists as a company is to help freelancers earn more money without selling their souls.

Our flagship coaching program, Clients By Design, solves the #1 problem holding freelancers back from success: They have no idea where their next client is coming from.

The program is built around creating highly-personalized marketing plans for our clients and coaching them through every single step of the process as they implement each playbook.

We believe that the education system is fundamentally broken. Universities will gladly charge their students $100k+ for a creative degree and never teach them the most important skills and strategies for how to actually get an ROI from their investment.

The coaching program you'll be a part of exists to help the best creatives in the world change the trajectory of their careers (and lives) by learning the skills universities failed to teach them.

It takes more than passion to succeed, and everything we do is built around giving our clients the strategies, tools, processes, guidance, coaching, and accountability they need to have successful businesses.

I look forward to working with you!

-Brian Hood

P.S. Here's the complete job scorecard for this role

Required Qualifications:

• You are a complete marketing nerd who has 5+ years of digital marketing experience
• You LOVE ing into a broken marketing machine to find the root cause of why it's not working.
• You have exceptional organizational and time management skills, with the ability to manage dozens of clients and priorities simultaneously without letting things slip through the cracks
• You have strong leadership and coaching skills, with the ability to motivate and inspire clients
• You are an excellent communicator, and comfortable on video
• You are detail-oriented enough to add the words "client acquisition machine" to your application.
• You are confident, and never shy away from a challenge

Preferred Qualifications:

• You have been paid to coach clients (or team members) in online marketing
• You are available to coach full-time (40 hours per week) during normal working hours
• You have experience working with clients in various remote settings including email, online communities, asynchronous video, and synchronous 1-on-1 zoom calls
• You have a gift for helping other people feel like the most important person on the planet while talking to and working with them
• You have a background as a successful creative freelancer
• You live +/- 1 hour of Central Standard Time

Benefits

• Work from home (or anywhere in the world) - we're 100% remote!
• Health, vision, and dental insurance for you and your family
• Unlimited Vacation
• Monthly home cleaning service
• $1,000/yr home office upgrade allowance

Compensation: $65,000-$115,000+

• Salary: $50,000-$55,000
• Variable Compensation: $10,000-$60,000+

Your variable compensation is based on the number of referrals you generate from your client roster, as well as the number of clients on your roster. We add more clients to your roster as long as you're hitting your target KPIs.

**Job Summary

Keystone is a fast-growing company seeking top talent for remote opportunity. If you want to be part of a team with a purpose Keystone may be right for you. We are seeking licensed Telesales professionals to have a pivotal role assisting the company achieve our goal of new customer growth while maintaining an exceptional customer experience and setting a new benchmark in the industry. You will be responsible for promoting our products and services to new potential customers while being supported by Keystone Advisors team. This is a permanent full-time position plus bonus & commissions!

**Company Benefits

• Paid time off, Generous paid Holidays
• Quarter Company Events
• Remote positions available for licensed agents only
• Open Fun/Friendly Environment / Company Events
• Work-Life Balance / Flexibility
• On The Job Training

**Qualifications/Requirements

• High School Diploma
• Active Group 1- Life and Health Insurance License and Medicare Certified
  • Maintain CE to ensure active license status
• Clear a State required background check to obtain and maintain license
• Strong knowledge in CRM systems and Microsoft suite products. Required a college degree or equivalent work experience
• 3+ years’ experience in customer service, sales and or healthcare related industry
• Clear an employer background check
• High sales conversion rates
• Must have access to high-speed internet

**Duties & Responsibilities

• Answer inbound sales calls from customers interested in learning about our products and services
• Outbound Calls to prospective clients and leads.
• Discussing and assisting customer needs and matching the most suitable plan and promotion
• Promoting company products on each call
• Handling calls professionally, meeting company regulatory and compliance standards
• Accurately documenting interaction details
• Meeting key performance indicators (sales calls, sales process, call quality, and product selection)
• Staying educated on corporate initiatives, market changes, and process changes
• Other duties as assigned

**Telecommuting Requirements

• Required to have a dedicated work area established that is separate from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a Keystone approved high-speed internet connection or leverage an existing high-speed internet service
• Must reside in Texas, Utah, or Florida

**Knowledge, Skills, Abilities, & Experience

• Self-motivated; upbeat attitude with high energy level
• Excellent customer service skills
• Excellent verbal, written communication, and interpersonal skills
• Empathy and patience
• Ability to multi-task
• Passion to succeed, with a competitive spirit
• Bilingual, preferred but not mandatory

**Keystone Advisors Overview

We are experts in the health insurance market with a Top 3 National Ranking. Our team gives their best to match our clients’ needs. We are proud of helping thousands of Americans to find peace of mind and economic stability. Even though many things have changed throughout the decades, one thing remains the same: We are the key to finding the right health plan for our clients and customers. Keystone provides the opportunity for career advancement in Healthcare and Health Insurance Industries. This is a stable industry - recession proof! You may visit https://keystoneadvisors.breezy.hr to view all of our current job openings or search Keystone Advisors at www.indeed.com

Why not get paid for scrolling? Our non-profit that bridges gaps between generations and provides mentorship is looking to grow on online community. We’re looking to reach new Gen Z women and find role models from all walks of life and engage with them on TikTok

This role is for someone who naturally enjoys adopting a brands voice and commenting, liking and following on social media. Fast fingers are a must. 😉 

Ideally we’d love a long term relationship and you can expect to work 15-20minutes a day for 4x a week of your choosing.

You can learn more on our website and see if you’d align with the brand tone at: www.yourmontage.ca we also have a podcast called Dear Next Gen on Spotify & Apple podcast. 

Responsibilities:

• Engagement wizard:Let those cheeky comments, encouraging messages and creative responses shine. You’ll be the voice behind the account as reach new audiences through engagement. You will spend 15-20 minutes a day x 4 days a week or you’re choosing to engaging and create community for our new account
• Make online friends: You’ll be responsible to follow and source new TikTok accounts that could be fun for our community to keep a pulse on. 
• Video saves:As you scroll you may stumble upon a video topic of helpful hack that the community might enjoy. Your role would entail saving the video into it’s respective collection.

If we’re going to be a non-profit and podcast that bridges gaps between generations then we better be active on socials! 

You can learn more about us, our tone of voice and values through our website or Instagram. @your.montage 

 We’re looking for a supplementary social media manager to support with content creation for our podcast pillar. It’s called Dear Next Gen on Spotify or Apple Podcasts. 

Your role would be to take inspiration from episode topics to create a series of posts in feed and on IG stories that drive back to the full length interview. We’re looking for a self motivated digital community loving inidual.

Our ideal partner is an on-going partnership supporting the team for 2-3 hours a week but can work on a flexible schedule that fits their lifestyle. We recently had some lovely social branding created so this new team member would need to have access to Canva pro & be comfortable using brand elements in an original way. (If we wanted to just use all the pre-made templates that’d be boring). Our target audience is primarily Gen Z women so keep that in mind when applying. If you’re interested in impacting the next generation then we’d love to hear from you.