Ideally, you have 10+ years of experience in a role doing the following: 

• Developing web services with an agile mindset - building and deploying MVPs and managing feedback and feature changes
• Leading and mentoring a team of Software Engineers
• Experience handling project stakeholders and being able to engage with CxO level
• Solid experience with technologies like Python, Django, Node.js, React or Vue, etc.
• Creating but also working with 3rd party API integrations. Commonly REST. GraphQL experience is also nice to have
• A solid understanding of SQL and relational databases
• Some experience with using No-SQL databases
• Experience with a queue system like RabbitMQ or using Redis for that job
• Expertise in Cloud hosting solutions such as AWS, GCP, or Azure
• Strong system design patterns and container-based applications knowledge
• Know-how for building scalable and highly available distributed systems
• Understanding of the existing architecture, and proposing/building a smooth transition into the new architecture
• Familiarity with common CMS platforms
• Superior communication skills (both verbal and written) that both existing and future clients will benefit from

Nice-to-Haves:

• Experience with domains like FinTech, Healthcare, E-commerce, Retail, or the QSR industry
• Willing to travel within the United States and internationally (if required)
• Related DevOps/CI tools experience (e.g. Azure DevOps, Github Actions, Circle Ci, Jenkins, etc)
• Experience working with clients and team members in Europe/Asia, etc.
• Desire to be in a fast-moving consulting environment

We:

• Give you the newest MacBook Pro with accessories and the best equipment/work setup to make you feel productive and empowered to do your best work
• We care about your professional development and give you Personal Innovation Fund (education reimbursement)
• Offer you opportunities for international travel
• Provide a modern office environment
• Offer competitive salary and bonuses
• Contribute to open-source software

Get on the ground floor of an upcoming SAAS company looking to 10X its growth in the next 12 months.

Ranchr is a small SAAS app in the cattle management industry. Bootstrapped since 2017, we're looking to accelerate our growth into the next year.

Our app gives cattle growers a powerful tool out in the field where it belongs. Thousands of ranchers already trust us as their cattle record keeping solution. 

We're looking for a seasoned SEO Specialist with a talent for acquiring backlinks to join our fully-remote team to help us scale to the next level. This is an opportunity to join a growing business with a lot of upside.

What we’d want you to do:

• Email outreach
• Guest posting
• Keyword research
• Creative thinking for acquiring backlinks

Qualifications

Must have

• 3+ years of experience in SEO and acquiring backlinks.
• Fluent spoken and written English at a professional level.

What it’s like to work here

• You’ll be working directly with the owner/CTO to strategize. 
• You’ll have time to focus. We don’t micromanage, and we do our best to keep distractions (and meetings) to a minimum. 
• You'll be able to make your own schedule aside from a couple of meetings a week.

What we offer     

• Part-Time. $1500/month. Hourly rate is negotiable
• Flexible hours
• Full time position may be available at a later date

About the job

Do you want to join a passionate team, that works hard to deliver real results for its customers? Customer Success is central to our business as this role helps our customers setup and implement strategies to drive more business for them and their teams.

About you

You must be

• Willing to learn and adapt all of the time
• A people person who is able to build rapport instantly
• A problem-solver who knows how to take a consultative approach to find the best solution
• Tech-savvy and efficient with SaaS applications
• A self-starter who can take initiative on new projects and ideas and run with them
• Patient, empathetic, and having a good sense of humor. You see challenges not as obstacles but as opportunities.

Some of what you'll do

The daily responsibilities in this role include, but are not limited to:

• Your #1 priority will be helping our customers be successful with our product (& ultimately their business), and help them get successfully set up and activated within their first 90 days of being a Follow Up Boss customer
• Answer customer help tickets in the Onboarding queue
• Becoming a keen, passionate expert in all things related to real estate lead generation, lead conversion, sales optimization, and customer service
• Compile product feedback and ideas to help our product and engineering team continue to improve our platform
• Call, text, and email new customers proactively to make sure they are on the road to success with Follow Up Boss.
• Host kickoff calls and training sessions with new customers to make sure they are getting the most out of the system - we call these strategy sessions because we focus on uncovering the biggest opportunities for our customers vs. product click-throughs.

What You'll Need

Our ideal candidate has these top qualities and qualifications:

• Internal drive and hustle; we move fast and help a lot of people
• Superb written and verbal skills (with a professional yet fun demeanor)
• 3+ years experience in a customer-facing success role (Support, Success, Account Management, or Sales).
• Based in the USA, with home office with fast internet that is free from distraction.
• A growth mindset and hunger to always do your best work
• Remote work experience is considered an asset

Why Follow up Boss? 

❤️ This is us

🏝 Work remotely: Live and work wherever you like!

💰 Competitive salary: Salary for this role starts at $60,000

👩🏾‍⚕️ Insurance: Company paid health, dental & vision insurance for all of our team members and their families.

🍼 Family leave: generous family leave - fully paid!

💻 Home office setup: Get a Macbook Pro + $1000 to set up your home office.

👩🏻‍🏫 Personal development stipend: $1000 per year to focus on bettering yourself.

🤑 401(k): With 6% company match!

✈️ Retreats: Join us for company get-togethers every year!

☕️ Co-working stipend: Get some extra cash for a co-working space or a coffee shop work.

📚 Free books and Kindle: Get a free Kindle and all the free books - digital and audio - you like, anytime.

💪 Gym: Monthly stipend to keep you active and feeling good.

☕️ Money each month to spend on caffeine.

Apply for the job

If you’re thinking: “This is totally me!” then be sure to apply below.

We can’t wait to meet you!

Paxos is looking to hire a Growth Finance Analyst to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Job description:

Paymentology processes tens of millions of transactions in over 40 countries around the world. As an award-winning global Fintech company, we provide enterprise-level, scalable and highly secure financial processing systems making it easy for people to issue, redeem and reconcile Mastercard and Visa cards all over the world. 

We are seeking a Fraud and Risk Analyst in the LatAm region to augment our fraud monitoring operations across our organizations. Joining one of the most exciting issuer-side processors in the payment space, you will get to work in a complex cloud-first organization on a global scale.

What you get to do:

**As Fraud and Risk Analyst in Paymentology, you will be joining a globally distributed company and will work with colleagues dotted across the globe. 

Your colleagues are passionate about our products and customer-experience and you will work closely with them and our clients globally as an ambassador and driver of our fraud and risk initiatives. 

• Monitor real time queues and identify high risk transactions within the business portfolio.
• Observe customer transactions to identify fraudulent activity such as BIN attacks, friendly fraud, and similar other risks.
• Analyse and triage detected fraudulent transactions. Recommend and implement mitigation action.
• Resolve queued transactions within the service level agreements to reduce potential revenue losses.
• Interact with customers to validate information and to confirm or cancel authorizations.
• Resolve customer issues within the scope of existing service level agreements.
• Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
• Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
• Determine existing fraud trends by analysing accounts and transaction patterns.
• Identify system improvements to prevent fraudulent activities.
• Recommend anti-fraud processes for changing transaction patterns and trends.
• Recommend new software tools used for fraud detection, prevention and reporting activities.
• Generate suspicious activity reports and risk management reports.

What it takes to succeed:

• Experience with Fraud pattern detection analysis
• An understanding of regional fraud trends relating to transaction monitoring
• Proficiency in using key data analytics and visualisation applications e.g. Metabase, PowerBI, Tableau, and Excel to produce reporting.
• An understanding of card operations, authorization, settlement, clearing, tokenization, issuing, ISO 8583 
• Knowledge of Mastercard, Visa and UnionPay Fraud Regulating Policies and Solutions.
• Ability to write and present reports demonstrating strategic thinking

Ideally you will have these experience competencies;

• At least 3 years of working experience in a similar role related to the fraud and risk domain. 
• A relevant University degree/technical certification, or relevant experience commensurate to the role (Data Science, Business Intelligence, Forensics, Information Technology etc)
• CFE, CFRM or other relevant professional fraud certifications

What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale. We focus on building strong, erse teams built from different backgrounds, experiences & identities.

Time zones: JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

Job description:

Paymentology processes tens of millions of transactions in over 40 countries around the world. As an award-winning global Fintech company, we provide enterprise-level, scalable and highly secure financial processing systems making it easy for people to issue, redeem and reconcile Mastercard and Visa cards all over the world. 

We are seeking a Fraud and Risk Analyst in the South East Asia region to augment our fraud monitoring operations across our organizations. Joining one of the most exciting issuer-side processors in the payment space, you will get to work in a complex cloud-first organization on a global scale. 

**

What you get to do:

**As Fraud and Risk Analyst in Paymentology, you will be joining a globally distributed company and will work with colleagues dotted across the globe. 

Your colleagues are passionate about our products and customer-experience and you will work closely with them and our clients globally as an ambassador and driver of our fraud and risk initiatives. 

• Monitor real time queues and identify high risk transactions within the business portfolio.
• Observe customer transactions to identify fraudulent activity such as BIN attacks, friendly fraud, and similar other risks.
• Analyse and triage detected fraudulent transactions. Recommend and implement mitigation action.
• Resolve queued transactions within the service level agreements to reduce potential revenue losses.
• Interact with customers to validate information and to confirm or cancel authorizations.
• Resolve customer issues within the scope of existing service level agreements.
• Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
• Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
• Determine existing fraud trends by analysing accounts and transaction patterns.
• Identify system improvements to prevent fraudulent activities.
• Recommend anti-fraud processes for changing transaction patterns and trends.
• Recommend new software tools used for fraud detection, prevention and reporting activities.
• Generate suspicious activity reports and risk management reports.

What it takes to succeed:

• Experience with Fraud pattern detection analysis
• An understanding of regional fraud trends relating to transaction monitoring
• Proficiency in using key data analytics and visualisation applications e.g. Metabase, PowerBI, Tableau, and Excel to produce reporting.
• An understanding of card operations, authorization, settlement, clearing, tokenization, issuing, ISO 8583 
• Knowledge of Mastercard, Visa and UnionPay Fraud Regulating Policies and Solutions.
• Ability to write and present reports demonstrating strategic thinking

Ideally you will have these experience competencies;

• At least 3 years of working experience in a similar role related to the fraud and risk domain. 
• A relevant University degree/technical certification, or relevant experience commensurate to the role (Data Science, Business Intelligence, Forensics, Information Technology etc)
• CFE, CFRM or other relevant professional fraud certifications

What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale. We focus on building strong, erse teams built from different backgrounds, experiences & identities.

The Role

Candidates can expect to be traveling 80% of their time. Below is our projected event and program locations in 2023 (you will be onsite for all of these):

• January:  Boston (3-4 weeks)
• February - March: Vietnam (6-7 weeks)
• March:  Japan (One week)
• April: Berlin (1-2 weeks)
• July-August: Europe (6-8 weeks)

*Because of the above only candidates with valid passports and no travel restrictions will be considered.

**

• High attention to detail.
• Excellent communication skills, both written and verbal.
• Able to handle multiple projects at the same time, respond to rapid change, and meet deadlines.
• Comfortable with repetitive tasks with an eye for identifying areas that can be improved / made into a playbooks / automated.
• Event planning/production, project management, and/or logistics experience.
• Proactive, growth mindset, and comfortable solving problems independently.

Bonus:

• Familiarity with Airtable, Notion, and other no-code applications
• Familiarity with budgeting, accounting, HR, and FinOps systems (DEXT, Gusto, Wise, etc)
• Basic familiarity with blockchains and with cryptocurrency payments infrastructure (transacting on Ethereum, interacting with cryptocurrency wallets)
• Previous work with distributed teams over multiple timezones.

Complimentary Past Experience

We aren’t big on titles, which is why you’ll notice this role doesn’t really have one. Analogous roles in other orgs would be something between an Ops Coordinator and Ops Manager, depending on the experience and capabilities of the person we hire. Complimentary past roles/experience for this role could include, but are not limited to: executive assistant, event coordinator/manager/producer, operations coordinator/manager, project manager, etc.

**

$7,000 - $9,000/month contractor position, depending on previous experience and skills. Possibility of full-time employment after first month (includes a benefits package).

CLICK HERE to view the complete job description and apply for the role.

SEO Specialist at Booster Apps

👋 Howdy,

Stuart here, founder of Booster Apps. We’re on a mission to empower ecommerce store owners to grow their businesses using our automated software. From established online shops to traditional, brick and mortar stores, we’ve helped over 1 Million Shopify merchants over the last 7 years generate over $3.2 billion in additional sales—and we’re just getting started! 🚀

We are looking to hire an expert in Search Engine Optimization (SEO) to create educational content for our SEO Optimizer app.

Our team has been fully distributed from day one, and we encourage anyone, anywhere to apply!

About the job

We’re in search of an experienced expert in SEO and digital marketing that has a strong desire to help educate entrepreneurs, businesses and Shopify online store owners of all sizes about SEO.

Big picture: you'll be working on building an online video library (Youtube) of digital marketing and SEO knowledge through educational walkthrough videos.

Some of the things you’ll be involved in are recording videos, writing customer facing documentation, responding to SEO emails and creating written guides on best practices. You’ll be the POC for our SEO Optimizer app, while also liaising with the SEO Support team on strategy.

Booster Apps is run using the EOS framework where we currently have a nimble team of 12 awesome team members.

What will you be responsible for?

• Record 2-4 videos per week on SEO best practices and recommendations.
• Write 1-2 blog posts per week about SEO targeted toward Shopify merchants
• Have thoughtful, personalized conversations with Booster Apps merchants through zoom calls and email.
• Identify SEO pain points in the app for merchants and work to recommend solutions to improve overall performance and onboarding
• Act as a point of contact for SEO knowledge for internal team members while sharing best practices, solutions, and recommendations
• Work closely with the Technical support team on problems and troubleshooting
• Lead internal team training on SEO best practices and how-to sessions
• Contribute toward a strong culture of customer success that is centered around helping merchants boost their online sales
• Solve SEO problems that arise – and document solutions

Who you are

• You have a deep understanding of Search Engine Optimization and web marketing techniques and best practices
• You have a strong portfolio that matches the kind of style we’re looking for in videos (screencast/talking head)
• You can take difficult concepts and condense them into a simple, digestible format for people of all knowledge levels to understand
• You have a strong passion for no-nonsense content for lay people
• You’re a creator at heart, comfortable on camera with a confident and engaging personality
• You’re self-driven with an entrepreneurial approach and work autonomously with limited guidance

Requirements:

• 2+ years of applicable experience in an SEO role. We’ll want to hear about your experience in digital marketing and best practices when it comes to On-Page and Off-Page SEO
• Terms like “SERP, Index meta tags, alt text, sitemap, Image Compression, Rel=canonical and JSON-LD” excite you!
• 1+ years experience recording educational content videos and writing blog content
• Knowledge of iMovie or similar video editing software is a plus
• Be tech-savvy and comfortable with working remotely.
• Have an entrepreneurial, self-motivating attitude with plenty of grit, analytical prowess, and resourcefulness to get 💩 done.
• Be empathetic and enthusiastic about solving problems and helping others.

Nice to have, but not required:

• Shopify experience
• eCommerce experience
• Shopify experience

❤️ Things we love:

• Living by our GAINS core values of Growth Mindset, Analyze Before Assuming, Iterate & Improve, Nurture Relationships, and Scrappy.
• Helping over 1M Shopify merchants who have installed our software
• Having a stress free work environment!

🤮 Things we avoid:

• Micro-managing
• Egos
• Drama

Does this sound like you would be a good fit? Please complete the application form with a quick loom video about why you think you’d be a good fit, and we'll be in touch.

_We are fully remote and encourage anyone to apply that is able to work within USA and Canada timezones (PST/EST)

Thank you! 🙏

Stuart @ Booster Apps

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

We are a powerful company that specializes in helping spiritual teachers reach their highest business potential as well as to live more aligned and abundant lives. 

Our team of lightworkers is made up of spiritually curious, creative, and kind souls who have an affinity for mysticism, community, and personal growth!

We are looking for a skilled Social Media Manager to evolve and accelerate our social presence.

Are you a social media expert with a gift for visual storytelling?

Do you have a passion for creating content, fostering community, and leading social activations? 

Do you want the opportunity to apply your entrepreneurial mindset + creativity to shine a light in this world? 

Are you devoted to personal + spiritual growth?

**

We are on a mission to serve 50,000 Mystic Mentors and support them with the business knowledge and tools they need to make a living while using their spiritual gifts to serve humanity.

If you want to apply your unique gifts to a movement that is larger than you, then we invite you to help us build this transformational community.

Details about the position

We believe it is our responsibility to share our proven marketing strategies with those who have the power to make change.

In other words, our gift is helping people share their gift. And we believe contribution is the world’s heart beat!

Which is why we need someone special LIKE YOU to help us.

As our Social Media Manager, you will be responsible for owning @SheServes social activations and learning/applying new ways to bridge social media and the company’s mission, as well as managing our Founders social media accounts.

This means you’ll need to be comfortable managing all social media editorial calendars, creating + scheduling content, deep ing on data and driven to experiment with new platforms and content types.

You will be expected to be collaborative in a team environment and pursue growth and learning every single day. You will be held accountable to make decisions with confidence + grace and own the results of those decisions.

If inspiring, motivating, and empowering mystics ignites a spark in you, then we believe you’d be a perfect fit!

**Your main responsibilities will include:

• Manage the social media editorial calendars for She Serves and our Founder

• Create high-engagement social media content that reflects our brand's voice

• Maintain a steady pace of engaging content on our social media channels 

• Schedule content on social platforms using software such as AgoraPulse

• Engage with She Serves online community and resolve their questions and concerns

• Partner with designers and video editors to develop visual assets for social media

• Work with the marketing team to optimize promotional efforts for each social media channel

• Keep up to date with evolving social media trends and platform specific new features

• Track performance of campaigns, content, and health of the social channels and create regular reporting to the team

• Study industry competition, leaders , and trends to stay up-to-date with latest strategies 

**

• You LOVE building social communities - you have a passion for creative storytelling through social media and engage with community members with an optimistic, warm and loving attitude. 

• You are self-motivated and proactive – you’ll actively do the work that you’re required to do while also thinking up new ways for us to improve our social presence and community experience.

• You have strong written communication skills – you’re not the grammar police but know your “where” from “we’re” and take pride in your ability to communicate concisely and in a friendly manner.

• You have excellent attention to detail – you have strong organizational skills, exceptional attention to detail and the ability to prioritize tasks effectively. 

• You believe that team work makes the dream work – your driven by collaboration, not ego.

• You are “tech savvy” – you’re no Google engineer but you’re confident navigating software and willing to learn more systems. 

• You are a superb listener – you can comprehend just as well as you speak AND believe that listening is just as important as speaking.

• You are a strong believer that where focus goes, energy flows – you don’t waste time procrastinating and proactively get tasks done with optimism and ease. You have strong time management skills and the ability to work autonomously (as this is a remote working position these two are essential.)

• You consider yourself a mystic – you believe in the magic + beauty of life and can feel a force greater than your own inside and all around you. 

• You are inspired by our mission and feel you would be an energetic asset to our business and team.

• You believe in yourself and your ability – you feel you have manifested this “dream job” and think you are here not by chance but by your spiritual alignment.

**To be considered for this opportunity you must:

• Have social media community management experience at a social media agency or a member of a social media team at a medium-to-large sized company

• Be based in North American time zone

• Possess a sound understanding of social media storytelling and content at scale

• Have exceptional copywriting and editing skills

• Be proficient at building and executing social media content strategies

• Be a Mac user

What we offer:

• Competitive salary

• Fast growing company

• A team dedicated to ongoing training and growth 

• Freedom to #WorkFromWherever - Work from home, a café, an Airbnb in the woods or wherever it is you work best!

• Strategic focus - contribute to positively impact the lives of spiritual teachers from all walks of life.

• Amazing teammates - you’ll love us just as much as you love your work.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

About Sticker Mule

Sticker Mule is the Internet's most "kick ass" brand. We are privately-owned, profitable, and powered by a  globally distributed team who cares deeply about delivering a great customer experience at the highest standards. Our team operates from 17 countries, and we're always looking for more exceptional team members.

**

The Director of PPC develops and executes a paid search strategy for all products and regions.

**

1. Maintains and improves all aspects of the paid search strategy.
2. Works to maximize the performance of the international PPC budget.
3. Frequently tests new ad copy and creatives to optimize conversion.
4. Monitors and adjusts PPC campaigns to optimize ROAS.
5. Aggressively explores opportunities to expand the advertising budget.
6. Balances SEM tactics with brand and content principles.
7. Provides reports, insights, and forecasts to accurately measure performance.
8. Collaborates with Finance to align on forecasts and financial targets.

**

1. 6+ years of professional marketing experience
2. Experience in a director or management role
3. Exceptional analytical and technical marketing skills
4. Experience managing a large marketing budget

**

1. $130,000+ based on experience
2. $20,000 signing bonus

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Unblocking stuck clients. Solving weird and interesting technical problems with your teammates. Turning chaos into order. Composing elegantly written and helpful responses to client questions and skillfully documenting them for your colleagues so everyone can benefit for the next one.

These are just a few of the things that make our Software Support Specialists truly remarkable. And we are looking for additional members of this erse, high-performing team to work closely with clients using a cloud-based data-as-a-service platform, supporting data-sharing programs at every level of government.

Are you nodding and thinking this is exactly what you want to be doing? If so, we should talk!

Why this job is important

On a given day, you might have a Slack exchange with a Client Success Manager asking you to keep an eye out for potential questions during an upcoming customer Datathon, followed by a real-time diagnostic Slack conversation with engineering to troubleshoot the root cause of a unique client issue. After expertly driving for the clarity you need, you synthesize the input into crisp guidance that you know will push this complex ticket forward toward an expedient resolution and a delighted client. Anticipating the fastest path to understanding, you choose to hop on the phone so you can field the client’s follow-up questions in live time.

You have another tricky ticket in mind that isn’t quite ready to bring to engineering yet; first you plan to workshop some initial investigatory ideas for it with your trusted teammates at today’s team standup. Then you have your daily ticket intake, a two-hour shift in which you screen and triage all incoming tickets, solving some inquiries quickly with a canned template while scoping others that might require escalation or a deeper e. Later on, you’ll be supporting a live course for a major city; you’ll field questions so that the trainer can maintain their rhythm: together you ensure the city’s data coordinators have the skills they need to launch their program successfully.

In your work, you are consultative and strategic -- whether you’re creating an “extract, transform, load” (ETL) solution to automate a client’s data workflow or proactively addressing gaps in our documentation. You take a big-picture approach in seeking operational opportunities to help your team scale, while zooming back in to overcome technical blockers. You’re a linchpin, bridging product gaps so our clients can focus on what matters most to them: running best-in-class data programs for government agencies. With your help, clients build their trust in our platform and derive value day-to-day.

**

_

• Deep e on client-reported blockers to identify workarounds and test technical solutions that meet client goals
• Troubleshoot technical and data-centric issues, including ETL pipelines and data schemas to help clients understand and solve their business problems
• Work with clients to shape and format data for data analysis and visualizations
• Participate in client and internal meetings where you leverage your product expertise to inform high-level and finely tuned use cases
• Help clients develop creative solutions by leveraging platform APIs with various programming languages
• Curate and maintain a broad and best-in-class knowledge base; partner with product owners to develop documentation for product releases
• Leverage content in knowledge base to “teach clients how to fish”, and identify opportunities for reusable content
• Provide Tier II support for Data & Insights solutions sold and managed by other isions. Engage with personnel of other Tyler isions to problem-solve for issues and knowledge gaps in the rollout and administration of those solutions.

**

You have technical acumen and a hunger to keep learning:

• Able to understand a technical concept or problem (not just translate it)
• Proficient with contemporary online applications and able to learn new technologies at lighting speed.
• Able to quickly command a broad, deep range of nuanced cloud-based software behaviors and functionality
• Working knowledge of web development principles and programming language syntax sufficient to troubleshoot broken queries (SQL or Python a plus)
• Basic knowledge and understanding of data concepts and database structures including fields, tables, views, how to manipulate data, etc. 

_

• Skilled at breaking down technical concepts for a variety of audiences, both verbally and in writing
• Skilled at communicating with stakeholders and management to translate client expectations and advocate for change based on user needs
• Able to direct and control situations with clients toward win-win solutions
• Strong ownership mindset: you own solutions, taking charge and driving confidently forward
• Analytical and creative ingenuity to troubleshoot and resolve problems
• Experience triaging, gathering requirements, and finding clever ways of solving problems

_

• You’re a self-starter, embrace ambiguity, and hold yourself accountable.
• You are passionate about team collaboration, high performance, and, most of all, client satisfaction
• You relish learning something new: software, tools, skills to further your own development as well your team’s overall effectiveness. You’re motivated to become a Tyler Data & Insights solutions and internal data sharing expert. You take it upon yourself to drive clarity and seek out answers from technical experts cross-functionally.

_

• On a logistical level, you have the flexibility to work different shifts to support clients across time zones, including early or late shifts occurring between 6am and 6pm Pacific. We do our best to provide the flexibility to accommodate our team members' preferred hours

• You can pass a state and federal background check; for this position, Public Trust: Moderate background investigation is required. This position requires access to high-compliance systems

Ava Labs is looking to hire a Controller - Avalanche Foundation to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

MailerLite is one of the fastest-growing email marketing services. We help more than 1 million businesses around the world to keep in touch with their customers. Today, we are a team of more than 130 dreamers, adventurers, and world travelers passionate about what we do and believe in. And we are ready for another talented person to join the party.

We’re looking for a proactive Data Analyst who loves connecting multiple data sources and finding the most efficient ways for data processing and analysis to join our Marketing Team.

In this role, you will combine and analyze our product and marketing data to create insightful reports for multiple teams, collaborate with other teams, measure performance, identify opportunities, and generate ideas to drive growth.

Why MailerLite?

Wondering why we think you’ll love working for MailerLite? Here are 5 reasons!

• **You will be challenged with interesting tasks
  **We encourage creativity and experimentation to reach our goals, and you’ll have access to a broader team to collaborate with.

• **You will take ownership
  **We don’t micromanage and try not to interrupt your work with random tasks. We expect you to take full responsibility and ownership for the stuff you build.

• **You will have experts at hand
  **Whenever you’re stuck, your teammates are eager to help you grow. And they’d love for you to share your knowledge too!

• **You can pick where you want to work, every day
  **At MailerLite, we embrace the remote culture. Every day you get to choose what environment makes you most productive.

• **You can count on stability
  **You can count on us to offer you a stable workplace! We're continuously growing and MailerLite has been around for over 10 years.

What you will work with

• Work closely with marketing and tech teams while connecting multiple data sources and finding the most efficient way for data processing and analysis
• Combine and analyze product and marketing data to get valuable insights that would help improve existing marketing and business processes
• Create and maintain dashboards (Looker, Google Data Studio) that multiple teams rely on
• Create ad-hoc reports and perform one-time data extracts on request by product and marketing teams
• Create regular reports that would be shared with stakeholders
• Continuously look for ways to improve existing reporting and analytics processes
• Suggest improvements for data collection, analysis, and forecasting

What we expect from you

• At least 3 years of experience in data analytics
• A Degree in Statistics, Econometrics, IT, or a similar discipline
• Excellent knowledge of Looker
• Strong analytical skills and a curious mindset
• You're a good team player with strong project management skills
• Good knowledge of SQL (we use MySQL, PostgreSQL, and Standard SQL)
• Understanding of basic SaaS business and marketing metrics
• Ability to transform complex topics into easily understandable graphs and visuals
• Attention to detail (if you apply, include the word lite somewhere in your application), eagerness to grow as a professional and learn new tools and concepts
• Positive attitude

What we offer

• Yearly salary: $42,000-$65,000 (gross)
• Remote-first culture with the team working remotely from all over the world
• Remote health insurance. Every team member gets global health insurance with full coverage in their home country and 175+ countries. No exclusions for pandemics
• Company-paid retreats. Once per year we gather for a week in an exotic location to work, learn and have fun together
• Four weeks of vacation. We encourage you to unplug and recharge!
• Creative days. One paid day off per quarter to do something creative and fun
• Parent days. Parents can take one paid day off every month to spend time with their children
• Parenting budget. Anyone who becomes a parent through childbirth or adoption gets a budget as a gift
• Annual benefits, which include a budget for home office setup, personal development, leisure trips, etc.
• MacBook and other tools that'll help you to do your job efficiently

Meet the Team Lead

Indre -Head of Marketing

I’m Indre, Marketing Team Lead at MailerLite. I've been part of the team for more than 4 years. I #lovemyjob because of the freedom to innovate while keeping our focus on providing value to our audience. Our team lives by learning, innovating, and transforming. I’m happy to be working with creative, proactive, and positive team members while reaching our goals.

Interested?

Don't send us a CV. We like to do things differently. Instead, fill out the application form.

APPLY HERE.

Job Description:

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. 

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

As a Remote Senior Software Developer at Paymentology you'll be working in the Engineering team to build enterprise-level, highly scalable, highly secure financial processing systems that power tens of millions of transactions and tie them to web, mobile and API interfaces that make it easy for people to issue, redeem and reconcile prepaid and credit cards all over the world.

What you get to do:

This position requires the ability to develop high-quality and resilient solutions to meet the rapidly evolving needs of an issuer processor serving an international expanding customer base and to communicate effectively at all levels, from providing the right level of details in the status updates on your work to explaining technical trade-offs, technical complexities and design options so Paymentology can make informed decisions.

• Work within a remote team disseminated throughout the world
• Architect, design and develop projects from end to end
• Make things simple for ourselves and our customers
• Collaborate with other engineers to prioritize and ship features
• Mentor other engineers on the team, and be mentored by others
• Partner with Product Managers to scope and estimate new work
• Participate in on-call coverage

**What it takes to succeed:

We're looking for people that make stuff work with:

• Experience developing in Java at scale (large systems with high availability and TPS requirements), but we welcome experience in other programming languages
• Experience with relational databases (MySQL, Postgres, MS SQL Server, Oracle, etc.)
• Experience in financial transaction processing/banking or related industries
• Experience with AWS as a cloud provider an advantage

Above all, we are looking for developers...

                                                         Who love to write great software

                                                     Who are passionate about their craft

                                               Who are willing to learn, as well as coach

Let’s also not forget languages (not the programming kind); While you will work with colleagues located throughout the world, English is our company language so it's important that you be able to communicate at a fluent level, in both spoken and written form.

Flexible hours are a must for our remote team. You’ll need to be able to occasionally shift your work hours to participate into on-call duties and better align with colleagues for the scope of specific projects.

• Developing, managing and maintaining card network transactions at scale
• Building best-of-breed backend experiences for our customers, internal and external
• Create and review engineering design documentation
• Continuously improve our systems, infrastructure and processes with a focus on quality
• Create features, review each other's code and collaborate with a erse set of stakeholders across the company
• Coach others
• Influence/drive the architectural decisions and processes on the platform, from unit testing/documentation requirements to implementation processes

What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

Job Description:

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. 

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

As a Remote Software Developer at Paymentology you'll be working in the Engineering team to build enterprise-level, highly scalable, highly secure financial processing systems that power tens of millions of transactions and tie them to web, mobile and API interfaces that make it easy for people to issue, redeem and reconcile prepaid and credit cards all over the world.

What you get to do:

This position requires the ability to develop high-quality and resilient solutions to meet the rapidly evolving needs of an issuer processor serving an international expanding customer base and to communicate effectively at all levels, from providing the right level of details in the status updates on your work to explaining technical trade-offs, technical complexities and design options so Paymentology can make informed decisions.

• Work within a remote team disseminated throughout the world
• Architect, design and develop projects from end to end
• Make things simple for ourselves and our customers
• Collaborate with other engineers to prioritize and ship features
• Mentor other engineers on the team, and be mentored by others
• Partner with Product Managers to scope and estimate new work
• Participate in on-call coverage

What it takes to succeed:

We're looking for people that make stuff work with:

• Experience developing in Java at scale (large systems with high availability and TPS requirements), but we welcome experience in other programming languages
• Experience with relational databases (MySQL, Postgres, MS SQL Server, Oracle, etc.)
• Experience in financial transaction processing/banking or related industries
• Experience with AWS as a cloud provider an advantage

Above all, we are looking for developers...

                                           Who love to write great software

                                     Who are passionate about their craft

                                Who are willing to learn, as well as coach

Let’s also not forget languages (not the programming kind); While you will work with colleagues located throughout the world, English is our company language so it's important that you be able to communicate at a fluent level, in both spoken and written form.

Flexible hours are a must for our remote team. You’ll need to be able to occasionally shift your work hours to participate into on-call duties and better align with colleagues for the scope of specific projects.

• Developing, managing and maintaining card network transactions at scale
• Building best-of-breed backend experiences for our customers, internal and external
• Create and review engineering design documentation
• Continuously improve our systems, infrastructure and processes with a focus on quality
• Create features, review each other's code and collaborate with a erse set of stakeholders across the company
• Coach others
• Influence/drive the architectural decisions and processes on the platform, from unit testing/documentation requirements to implementation processes

What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

About the Opportunity

MasteryPrep is assembling a North American onshore development team to work on "greenfield" initiatives. We are looking for talented software engineers to help us level the playing field in education by building the most effective test preparation available, bar none. We believe that the best way to build this experience is by creating a erse team of people from different backgrounds, races, religions, genders, sexual orientations, ages, and experiences. The team we are building must be aligned to our core values of:

• Go pro. Or go home. Get better than the best.
• Do right. Period.
• Make it happen. Excuses never built anything.
• Make it awesome. There is no equality without quality.
• Customers are forever. This company is for them.

Requirements

About the Role

As a Lead Full-Stack Engineer, you will be responsible for—but not limited to—implementation, testing, and partnering with our product, operations, and support teams. Building great products is a highly collaborative effort, so it's essential that you are a team player with solid communication skills.

Success criteria:

• You are opinionated about code and architecture--if you are a go-along, get-along type of personality this role will not be the right fit for you
• You understand the value in mentoring the team you lead, and are focused on teaching those that report to you to know how to do what is you can do
• You work collaboratively and respectfully with cross-functional teams to design cutting edge education products that change the world
• You propose innovative and creative ideas to solve tough engineering challenges that scale
• You raise the bar on quality, testing, and performance to ensure the product reliably performs
• You help identify and implement best practices and standards throughout the code and our processes
• You own quality issues and failures and work to actively resolve them with a sense of urgency
• You constantly strive to build an inclusive, supportive, and positive work environment

Our development environment:

• React
• Typescript
• Mocha
• Cypress
• Storybook
• Material UI
• Lerna
• GraphQL
• Google App Engine
• Google Cloud Run
• Google Cloud Functions
• Google Compute Engine
• Google Firestore
• Google BigQuery
• Postgres
• GitLab

Integrated 3rd Party Solutions:

• Mux
• DocRaptor
• Wistia
• Schoology
• Classlink
• Clever
• Google Analytics
• NewRelic

What you will be building

While support and maintenance for existing platforms may be required from time to time, this role will primarily focus on our "greenfield" initiatives. MasteryPrep is wholly committed to building cutting-edge technology solutions to level the playing field for education. These solutions will include innovative use of video streaming, 2D/3D interactions, and real-time collaborative systems at scale. Our platform has to scale to support interactions in hundreds of live classrooms with up to 250+ students in a single class. This is not a job for the faint of heart. However, if projects and challenges of this scale excite you, then you may be the right fit for the role.

We look forward to hearing from you.

Benefits

• 100% Remote
• Flex work hours
• Full Medical, Dental and Vision with HSA eligibility
• 401K with company contribution
• Salary $150K+

About MasteryPrep

Did you know that nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score? We're here to change that.

MasteryPrep's mission is to level the college admissions playing field by helping all students access the most effective ACT and SAT prep programs on the market. Unlike traditional prep, MasteryPrep works even for students who struggle with tests, and through our partnerships with school districts, is provided at no cost to students or their families.

So far, over 1 million students have benefitted from our programs, and we're just getting started. We need your help!

Join a erse, high-energy, mission-driven team that is genuinely making an impact and strives to be on the cutting edge of making education technology work in the classroom.

MasteryPrep is one of the fastest-growing ed-tech companies in the country:

• Inc. 5000 four years in a row
• Entrepreneur 360 Company
• Louisiana Growth Leader, 2020 and 2021
• Council for Opportunity in Education Preferred Provider of ACT & SAT Prep
• #1 Provider of ACT Preparation (>5% of all U.S. test-takers)

Our erse team consists of compassionate, intelligent, and highly energetic iniduals. Remote team members are connected to the whole through appropriate touch-points, support, and partnerships.

We invest in our team. Come grow with us!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

On the Omni Platform you set your own hours, earn up to $20 an hour & try something new. You'll be providing customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.

You will interact with customers through phone and/or chat/email, helping them with anything they need!

Scheduling & Hours

GBA's providing service on the Omni platform choose their own schedule by self-scheduling in 30-minute or 1-hour blocks. You get to choose how when & how often you provide services. The more hours you work, the more you can make!

As a 1099 contractor, write your own schedule (set your own hours)! Take control of your work by leaving the 9 to 5 & join the gig economy!

You may have heard about other gigs, but we're different. How? It’s simple: We pay for available time! No more wasting time hoping you're busy enough to earn a living. Working on the Omni platform, you will ACTUALLY make up to $20/hour*! The more hours you work, the more you earn!

What You’ll Do

• Work from home, or any quiet place with a closed door
• Choosing when & how often you want to work
• Respond to chats, emails, and calls from customers
• Quickly help customers with good solutions
• Solve problems in a creative way
• Document details of calls & customer interactions in the appropriate systems
• Type and talk at the same time
• Navigate multiple systems, programs, and screens at the same time

Who You Are

• Great communication skills (verbal and written)
• Can type 20 WPM or more
• Solid computer skills, including typing and navigation
• Comfortable empathizing and remaining patient with difficult callers

*Earning Potential

Projects will have varying earning potential, but all projects pay for time spent talking on the phone & assisting customers (unlike other gig companies - we pay you for available time!) You may also receive performance-based pay & other incentives (earnings depend on hours worked, project, type of support provided, etc).

As a self-employed 1099 Independent Contractor providing work-from-home customer support services, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own income.

What’s Next

If you want the flexibility and freedom to work for your life, instead of living to work, complete these steps & be sure to check your email & phone for regular communications from the Omni platform!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

The Instructional Designer is a key member of our team. They are critical in developing the educational content that is the core of our product. The Instructional Designer is charged with designing and developing new classes, using our educational model, from start to finish. This will include cross functional team work with the Executive Team, Marketing Team and Product Team, ensuring that all class requirements are met at the highest level.

KEY RESPONSIBILITIES:

• Working with subject matter experts and identifying target audience’s needs
• Apply tested instructional design theories, practice and methods
• Create and maintain project documentation
• Class topic selection based off of market research
• Overseeing selection process of the classes and instructors
• Working with the instructor to prepare for class filming.
• Working with Video Production, Photography, and other Production Team Members to produce the video classes.
• Class design with instructors, using the School of Traditional Skills methodology.
• Traveling to be onsite for filming, giving direction when needed for continuity of class and accuracy of information.
• Working with post production editing, overseeing delivery of the final product.
• Optimizing classes to best facilitate student learning
• Creation of documentation for the full team’s involvement in the class.
• Lead in the creation of PDF Skill Sheets, to support the video classes with additional information.
• Creation of Curriculum for our monthly webinars, that support the sales of the classes.
• Decide on the criteria used to judge learner’s performance and develop assessment instruments

SKILLS AND QUALIFICATIONS

• Proven working experience in instructional design
• Excellent knowledge of learning theories and instructional design models
• Lesson and curriculum planning skills
• Exceptional, empathetic, and approachable written and verbal communication skills.
• Mastery of Google’s G Suite of products including Gmail, Docs, and Drive.
• Proficiency with virtual meeting and collaboration software and tools.
• Ability to adapt and respond to changing requirements and emerging opportunities.
• Ability to collaborate with co-located and remote team members and clients.
• Ability to learn and apply new systems, technologies, and workflows.
• Understanding of the homesteading and traditional skills niche
• Deep understanding of the design of curriculum, specifically for video classes.
• Ability to write effective copy, instructional text, audio scripts/video scripts
• BS or MA degree in instructional design, educational technology or similar recommended, but not required.

Benefits

• Competitive compensation, with annual reviews and merit increases.
• Two weeks paid vacation (plus another week during Winter Break).
• Company-sponsored Training and Development program
• Remote-First Opportunity
• Paid Holidays Holiday Calendar + Flex Remote Work Initiative

**

You made it. You found the dream job you’re looking for where people and culture come first. If that’s as important to you as it is to us then please keep reading.

At SureSwift, we’re building the company we want to work for, and we’d like to give you the opportunity to join our fully remote team of 140+ people in 15 time zones around the world.

While we do work hard, we all work remote, and according to our own schedules that make the most sense for ourselves and our families. There are no cubicles, no offices, and there is zero commute time...unless you decide to work from the beach or a coffee shop, and that’s up to you.

We value creating a erse and inclusive work environment and are committed to building a culture where everyone thrives! SureSwift Capital is proud to be an Equal Opportunity Employer.

**

LeadDyno is an affiliate marketing app that provides customers with everything they need to launch and grow their affiliate program. Customers are able to increase the revenue of their SaaS or e-Commerce business by tracking clicks, leads, and sales in one platform with over 25 program platform integrations. LeadDyno is an easy-to-use solution with great customer service and reviews!

Learn more about LeadDyno here!

**

When we welcome you aboard as a full-time Customer Happiness Specialist, we’ll introduce you to your team, which consists of the Product Manager, fellow Customer Happiness Specialists, and software engineers. These are the people you’ll work closely with day-to-day.

Once you get settled in and learn more about the team, your day to day activities will look something like this:

• Answering help desk tickets and live chat in an accurate, effective, and timely manner
• Meeting with customers via webcam to help navigate and resolve challenges
• Lead weekly webinars for current customers and weekly demos for potential users
• Onboarding new customers and leading onboarding sessions
• Field inbound calls from potential customers and leverage scheduled calls to convert trial users to paid users
• Collaborate with your development team on any tickets that require their input
• Work with your Product Manager and fellow Customer Happiness Specialists to improve the customer experience
• Track and report your success
• Attend weekly team meetings
• Other duties as assigned

**

• 3+ years experience in online customer service
• Desk hours require availability around 8am - 5pm EDT (approximately)
• Ownership of Customer Success and Happiness
• Experience using HelpScout and Jira
• Previous experience supporting a software product
• Previous experience in converting inquiries to paid users is a plus!
• Self-starter, capable of working independently
• Strong organization, multi-tasking, and time management skills
• Strong analytical and critical thinking skills
• Excellent and clear English communication skills, both written and verbal
• Previous SaaS or Marketing Affiliate experience is a plus!
• Ability to learn and then educate around new software applications quickly
• Experience working in an entrepreneurial / startup environment
• Experience working with remote teams

**

Compensation varies with experience and qualifications. This job is a full-time remote/work from home position.

Background checks will be conducted on final candidates.

Thank you for taking the time to read about this opportunity.

Time zones: GMT (UTC +0), CET (UTC +1), EET (UTC +2)

What's my mission?

We're looking for a partnerships expert with previous experience in building win/win strategic relationships in a similar context of a B2B SaaS business.

You responsibilities will include:

• Research relevant partners, identify key players and influencers in our market.
• Create a systematic, process-driven approach to partner outreach and relationship management.
• Deliver a great experience to our partners when working with Slite.
• Maintain great ongoing relationships with partners and offer new ways to grow the partnership.
• Negotiate and finalise deals in accordance with our guidelines, policies and budget.
• Oversee marketing campaigns and/or publications.
• Measure and report the results of various projects with partners.
• Support other marketing initiative.

What do I need?

• You have previous working experience in the role for 2 to 4 years.
• You are a great communicator, both written and verbal, with high attention to detail.
• You have a strong networking aptitude and like to make new friends.
• You have excellent organisational, prioritisation and time management skills.
• You know how to negotiate and build win/win deals.
• You have strong analytical and reporting skills.
• You are a natural collaborator and an excellent communicator, developing and presenting ideas in a larger cross-functional team context.
• You have worked remotely in the past, it animates you and you actively want to have an impact in this field and its perception.
• You have a professional level of english, ideally you can speak additional languages.
  BONUS - you have some experience with managing successful affiliate programs.

For you,

🤩 Competitive salary and equity

Diversity of talents, opinions and backgrounds does matter to us. We are actively working at ersifying our team, that’s one of the reason we chose to be remote and create a writing tool that is used in erse locations and by a lot of different users. If you don’t match the people on the team picture, please do not hesitate to apply or contact us!

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Why this role exists

We are looking for a high-performing Jr. Business Development Manager-Latin America to help our hypergrowth team meet our customer acquisition and revenue growth targets by building and maintaining a network of sources from which to identify new sales leads. Reporting to a Sales Supervisor, this role is responsible for maintaining relations with existing and previous customers to identify their product and service needs, as well as alerting them on new products, services, and enhancements that may be of interest to them.

**

The impact you’ll make:**

• Manage the full-cycle sales: with responsibility for managing pipeline and closing deals
• Generating and Sustaining Sales Leads: Building and maintaining a network of sources from which to identify new sales leads.
• Customer Relationship Management and Satisfaction: Communicating with customers and leads (new, existing, and previous) to identify and understand their product or service needs; demonstrating the utility and provisions of the products and services to be able to engage the interest of new and existing customers, as well as the continuous interest of previous customers.
• Creating sales reports of quality and detail: Maintaining detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems. Additionally, also provides periodic sales forecasts.
• Drive conversion/closure: of sales leads, Marketing leads, and create a unique deal pipeline via various outbound approaches
• Develop a strong understanding: of key differentiators & value props, internal/external systems, sales methodologies, and processes.

Requirements:

• 3+ years of relevant sales experience such as outbound, consultative or cold calling, ideally in a B2B role with an emphasis on SMB and mid-market clients in North America
• 2+ years of full cycle selling experience within a SaAs business is ideal, however, comparable sales experience with a track record of success will be considered
• An empathetic and relationship-based sales approach based on rapport building, active listening, and an impulse to help in an unpredictable and fast-paced environment.
• Exceptional negotiation and relationship-building skills in dealing with C-level executives
• Experience with CRM tools such as Hubspot is a bonus
• Required education: Bachelor's degree in any course

**

• Extrinsically and intrinsically motivated
• Tenacity and competitiveness
• Proven track record of obtaining/exceeding sales quota
• Skilled in spaced repetition enablement tactics
• A mixture of high energy, flexibility, and team orientation with a direct, honest, and respectful approach to problem-solving, and an ability to work both collaboratively and independently in a high-growth, start-up culture
• Ability to learn and adapt to a constantly changing environment

**

• You are an outstanding salesperson and problem solver with the ability to engage in business and technical conversations at multiple levels of an organization.
• You’re innately curious to learn ‘why’ and ‘how’ and are a self-starter who likes to get their hands on new problems
• You have the sophistication to navigate a B2B sales process combined with the urgency required to hit weekly or monthly targets
• You have unquestioned ethics and clarity around doing the right thing for our customers, your co-workers, and the company
• You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.
• You are Proactive, see potential problems before they happen, and aren’t afraid to speak up/challenge the status quo.
• You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, gets familiar with our tech stack (G-Drive, Slack, Notion, and a variety of modern reporting tools), and the ability to communicate (and often over-communicate) well in writing.

RECUR is looking to hire a VP of Finance (FP&A) to join their team. This is a full-time position that can be done remotely anywhere in the United States.

                       🔥 Shape and Sharpen our Operations! 🔥

MinMaxDeals company is a wholesale distributor of branded cosmetics for e-commerce businesses.

The IDEAL Candidate knows Shopify and Amazon Platform. Remote position. Work from home.

Duties:

**

**

Why MinMaxDeals:

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

**Description

We're looking for a Senior Revenue Operations Analyst to join our Business Operations team and help support our rapidly growing Sales team. This person will work with BusOps leadership to help define strategy and identify areas for company growth. The ideal candidate isn’t afraid of large data sets, can distill insights, make recommendations based on data, and most importantly - drive action from it. Someone with a mindset of driving efficiency, who’s laser-focused on what’s going to drive results.

Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised a $21M Series B in late 2020 and are on an exciting trajectory as a company.

What you'll be doing

Pipeline

• Apply your knowledge of prospect sourcing, data enrichment, and customer insight tools to build and maintain the best prospect lists for our sales team
• Coordinate and optimize territory/account mapping for a growing sales team
• Help define and drive our Rules of Engagement strategy to drive accountability and ownership

Strategy & Planning

• Help with capacity planning, forecast accuracy, funnel analysis, and incentive/compensation structures
• Build headcount, productivity and quota models to support our GTM model
• Work hand-in-hand with the Sales/CSM/Marketing leadership to identify areas of growth and optimization
• Establish monthly/quarterly goals and KPIs for the sales team in order to hit our annual plan. Provide visibility into key metrics for the frontline team and senior leadership
• Visualize data to provide meaningful insight from large and complex datasets
• Be the subject matter expert on sales performance and analyzing new hire cohorts
• Surface key insights, provide recommendations on areas for improvement, and identify growth levers in order to help the team scale efficiently

Productivity

• Ensure processes and systems scale with a rapidly growing sales team
• Help champion new initiatives from frontline feedback to improve performance
• Work with the GTM Systems team to design and implement any necessary infrastructure and automation needed to scale the organization
• Work with Enablement to document processes and highlight areas that need enablement’s attention

This is a position we consider essential to the company’s success. _Be sure to mention coffee in your cover letter so we know you actually read this.

What's in it for you

• Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
• You’ll be joining our incredible Business Operations team and have the opportunity to work with great colleagues in Data Analytics & Data Engineering; GTM Systems; and IT Operations as we partner with and enable departments across Fleetio.
• Work remotely (within the United States) or at our Birmingham, AL HQ. We strive to promote a strong remote working culture and have done so since the beginning (2012).

Requirements

• 4+ years of experience in Go-To-Market operations (sales/rev/business ops), analytics, or strategy
• B2B SaaS experience is required
• Analytical and problem-solving skills. Comfort analyzing and visualizing data in Excel/Google Sheets, Salesforce, and BI tools (Metabase, Looker, Tableau, etc.)
• Demonstrate an ability to work and prioritize in a fast-paced environment
• A desire to constantly improve. You think in terms of scale and build with automation and repeatable processes
• Proficiency in our tech stack - Salesforce, Snowflake, Gong, Outreach
• Intermediate Salesforce experience required

Benefits

• 100% health/dental coverage (50% coverage for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 8 company holidays + 2 floating holidays
• Parental and bonding leave
• Dependent care and medical FSA
• Short and long term disability
• Community service funds
• Professional development funds
• Health and wellness initiatives
• Mac laptop + new hire equipment stipend
• Monthly catered lunches
• Fully stocked kitchen with tons of drinks & snacks
• Remote working friendly since 2012

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

SkyeFox Ventures (SFXV) is a growth, management, and investment platform for high potential DTC, CPG, internet-based, and B2B businesses at the inflection points of scale and transformation. We offer full-stack digital marketing services that create profitable revenue growth for our partners. 

We’re seeking to add a creative Facebook & Brand Strategist to our team. We’re looking for someone who has ability to emphasize what’s special about a brand, create content strategies that speak meaningfully to their target audience, and someone who knows how to curate and analyze data to inform strategy/optimization. 

What the role entails:

Full Scope Facebook Marketing

- Researching competitor ads and angles

- Auditing ad accounts to uncover opportunities

- Strategizing and launching campaigns

- Optimizing and adjusting campaigns/ad sets post-launch

- Analyzing KPI data to determine asset performance

- Providing creative, angle, demographic, and targeting direction based on data

Creative direction and design

- Brainstorming marketing angles and creative ideas for paid media

- Designing basic creatives in Canva

- Analysing existing creatives to gauge what’s working

Figma website design

- Designing websites and landing pages in Figma (mobile and desktop)

- Ensuring landing pages have strong CRO and are conversion-oriented

Klaviyo Marketing

- Auditing Klaviyo flows, campaigns and segmentation

- Strategizing and building new klaviyo flows

- Designing emails within Klaviyo

Business Development analysis & audits

- Analyzing businesses for paid media viability

- Discovering business development opportunities for revenue and profit scale

Decks, Timelines, Proposal etc. generation

- Pitch Decks, Paid media plans / proposals

Brand Development

- Creating brand value propositions

- Creating tone of voice

- Creating audience avatars

- Creating brand creative guidelines

This is a unique opportunity to join our company on the verge of scale. Join our team now and enjoy a fast-track to growth and opportunity.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

About Us

Close is a bootstrapped, profitable, 100% remote, ~70 person team of thoughtful iniduals who value autonomy and impact. We’re eager to make a product our customers fall in love with over and over again.

We ❤️ startups & SMBs. Since 2013, we’ve been building a CRM  that focuses on better communication, without the hassle of manual data entry or complex UI. Our goal: double the productivity of every sales rep.

About You

As our first-ever Head of Growth, you will be responsible for managing and scaling Close’s customer acquisition funnel. You will need to look at Close’s most successful customers and figure out how to acquire more of them. We expect you to test and iterate on generating leads and converting new customers from a wide variety of sources (organic, paid, outbound & inbound, partnership, affiliates, etc) and communicate those results to the leadership team.

Simply put: your job is to uncover, examine, and present all of the opportunities where Close can win new customers in a sustainable way. Think of yourself as Close’s own Ferdinand Magellan – tasked with voyaging out into uncharted territory in search of new opportunities that will accelerate our growth.

While you will receive support and resources, you should expect to do ~90% of this work as an inidual contributor for the first 12 months. You will report to the Director of Sales & Marketing, Nick Persico, and we expect you to eventually build a Growth team as the company continues to grow.

**

• Identify, test, and iterate on a wide variety of customer acquisition campaigns as both an inidual contributor and manager.
• Provide detailed results and recommendations to the leadership team on where the company should deploy its resources to acquire more customers.
• Lead our top of funnel email marketing efforts.
• Assist the Marketing and Sales teams by helping them identify and implement new strategies and tactics to achieve better results within our existing channels

**

• Physically based in the United States.
• 6+ years experience (B2B SaaS sales and marketing)
• 3+ years of experience in a marketing or sales leadership role
• Willingness to generate results as an inidual contributor – including but not limited to, copywriting, design, sales qualifying/closing calls, and customer surveys/interviews.
• Expertise with SEO, SEM, and analytical tools for marketers – including Google’s product suite (Analytics, AdSense, Search Console), Ahrefs, VWO, and Hotjar.
• Experience working with a large amounts of data in spreadsheets (you can do VLOOKUP, SUMIF, and nested functions in your sleep)
• Knowledge of or willingness to learn customer engagement tools like Customer.io.
• Comfortable and competent at giving presentations and public speaking.
• You have a friendly, but strong demeanor.

**

• Culture video 💚
• 100% remote company (we believe in trust and autonomy)
• Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
• Annual team retreats ✈️
• Quarterly virtual summits
• 5 weeks PTO + Winter Holiday Break
• 2 additional PTO days every year with the company
• 1 month paid sabbatical every 5 years
• Co-working stipend
• Paid parental leave
• Medical, Dental, Vision with HSA option (US residents)
• 401k matching at 6% (US residents)
• Dependent care FSA (US residents)
• Contributor to Stripe's climate initiative 🌍❤️ 
• Our story and team 🚀

**

• Build a house you want to live in -- Examine long-term thinking and action
• No BS - Practice transparency and honesty, especially when it’s hard
• Invest in each other -- Build successful relationships with your coworkers and customers 
• Discipline equals freedom -- Keep your word to yourself and others
• Strive for greatness -- Constantly challenge yourself and others 

**

• Productivity, Quality & Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. 
• Asynchronous communication & collaboration: We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly. 
• Appreciation for Deep Work: *During your normal work day, not after a day a meetings*. 
• Autonomy & Freedom: Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start. 

Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward.

Interested in Close but don't think this role is the best fit for you? View our other positions.

"

Who are we?

Finnt (YC W22) is reshaping the landscape of financial services.

Why Join Finnt?

Embark on a transformative journey with Finnt! We're not just using AI; we're redefining financial services with it. Our vision? To equip financial services companies with AI-driven solutions that revolutionize project management in key areas such as Acquisition Management, Wealth Management, Portfolio Management, Financial Analysis, and Brokerage. Join us to solve actual client challenges with the backing of cutting-edge tools and resources.

At Finnt, you're guided by leaders who've successfully navigated the tech startup ecosystem, creating impactful platforms like DOZ.com and Varanida. Our backers? Visionaries like Khosla Ventures, Uphonest, Soma Capital, Y Combinator, GoodWater Capital, Protocol Labs, and more.

The Role: Financial Analyst / AI Project Manager

This isn't just a job; it's a mission. You'll be the vital link between groundbreaking AI and the world of finance. Your goal? To perfect our AI tools for the financial sector and collaborate with clients to customize our solutions.

What We're Looking For:

* Passionate about leveraging AI in the finance sector

What You'll Get:

* A base salary and stock options that rewards your contribution.

",

"

Who are we?

Finnt (YC W22) is reshaping the landscape of financial services.

Why Join Finnt?

We're not just using AI; we're redefining financial services with it. Our vision? To equip financial services companies with AI-driven solutions that revolutionize project management in key areas such as Acquisition Management, Wealth Management, Portfolio Management, Financial Analysis, and Brokerage.

At Finnt, you're guided by leaders who've successfully navigated the tech startup ecosystem, creating impactful platforms like DOZ.com and Varanida. Our backers? First tier investors like Y Combinator, Khosla Ventures, Franklin Templeton, Uphonest, Soma Capital, GoodWater Capital, Protocol Labs, and more.

The Role: AI & Finance Product Analyst

You'll be the vital link between groundbreaking AI and the world of finance. Your goal? Contribute to building AI tools for the financial sector and collaborate with clients to customize our solutions.

What We're Looking For:

* Passionate about leveraging AI in the finance sector

What You'll Get:

* A base salary and stock options that rewards your contribution.

",

Are you looking to join a high growth tech company? Are you passionate about people? Then we are looking for you!

We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!

As a member of this team, you would be responsible for answering customer inquiries through email, chat and phone.

Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work.

We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

**Responsibilities:

• Adhering to a daily schedule that includes a mix of: Phones, four (4) simultaneous chats, and emails.

• Engaging in human conversations with Customers to identify and resolve issues, and provide help for them to succeed and have fun in the auctions.

• Ensuring Customers receive the best Customer Service possible by responding to Customers in real time with the highest quality answer and experience possible. We live to go above and beyond for our Customers.

• Completing follow-up documentation after each Customer ticket.

• Offer needs-based solutions, not pushy sales.

• This is not a regular 9-5 job - We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!

• Owning your own development through reflection, reviewing past interactions and preparing to take initiative on opportunities.

  Modern computer skills

• Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom). Ability to learn new software is an asset.

• Nice to have: experience with Zendesk, using text expander software, MMO gaming mouse (for productivity)

**The starting Salary for this role is 3300 CAD per month.

We're looking to fill this role immediately, so please apply ASAP!

**Requirements

• In possession of a work permit from Canada. Your application will not be considered if you do not meet this requirement.
• Advanced computer skills
• Fluent professional English proficiency
• Type a minimum of 50 words per minute (Test yourself online if unsure!)
• Excellent written and spoken communication skills
• Ability to multi-task in a fast-paced environment
• Willingness to help our customers and provide them with a personal experience
• Creative problem solver
• Ability to continuously develop and adapt to a growing team
• You hold yourself to high ethical standards
• Proofread your application!

**Benefits

• Home office: We will provide any upgrades you need to your home office setup
• A Kindle with unlimited budget: Any Business Book is yours to read!
• Team offsites: We get together as a full team every year, the last ones were in Crete, Helsinki, and Nice.
• Pizza Fridays: At least every Friday the 13th (But usually more frequently!) we have Pizza Parties for both our Team at the Office and Remote! Delivered right to your door.
• Gifts: We believe in celebrating... it's part of our Work Hard / Play Hard Culture!

Live where you've dreamed, work where you're happy!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, AST (UTC -4), NST (UTC -3:30)

We are searching for a Quality Assurance Specialist to come aboard and oversee the quality of all products and services at Pixel Perfect Development!

The Quality Assurance Specialist responsibilities will consist of developing and evolving quality standards, and to conduct thorough tests to identify issues in the production of our products or services. 

Ultimately, you will work with our team on building, testing, and releasing award winning visual websites as well as interactive web products for a wide range of industry-leading clients. 

**

Role & Responsibilities**

• Build, evolve, and comply with company quality assurance standards.
• Plan, execute, and oversee product inspection and testing for quality and conformance to proper specifications and deliverables requirements.
• Develop the highest standards for production, design, as well as testing protocols for overall implementation.
• Document quality assurance activities with internal reporting and audits.
• Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.
• Investigate customer complaints and non-conformance issues.
• Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers.
• Collect and compile statistical quality data.
• Identify training needs and organize training interventions to meet quality standards.
• Assures consistent quality of production by developing and enforcing good automated manufacturing practice (GAMP) systems, validating processes, providing documentation, and managing staff.
• Monitor risk management activities.
• Responsible for document management systems.
• Assure ongoing compliance with quality and industry regulatory requirements.
• Continue to evolve ongoing skills and expertise in the latest technologies. 
• Lead technical requirement documentation
• Work with developers to ensure they are clear on their expectations at any given time during the project
• Work with producers to understand client needs and ensure they are throughout the development project
• Isolate, replicate, and report defects and verify defect fixes; Promptly bring serious defects to the attention of the Lead/Project Manager/Developer
• Ability to learn the business logic quickly to interpret requirements and prioritize defects
• Aptitude to troubleshoot using common sense approaches and to determine root causes using process of elimination
• Maintain and execute launch checklists

Required skills and qualifications

• Deep knowledge of quality assurance terminology, methods, and tools. 
• Basic programming skills (ability to read HTML, CSS and JS is sufficient) 
• Proficient with bug-tracking software
• Strong attention to detail
• Ability to meet hard deadlines and proposed timelines
• Capacity to learn with minimal supervision in the fast-paced environment
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in best practices for testing, version control, and defect management.
• Professional certification, such as Six Sigma, CQE, or CQA. (?)

**Description

As a Development Team Manager at Awesome Motive, you’ll join the one of our product teams where you will collaborate with awesome team members and tackle a wide range of responsibilities.

Our plugins are used on over 25 million sites, with inidual products averaging over a million installs. So your work will have a big impact!

We are looking for an experienced frontend and backend developer that is already actively involved with WordPress plugin development, and feels comfortable writing applications in VueJS. You'll help design new features, write/rewrite code, and tackle complex challenges at scale. You will also regularly conduct code reviews and mentor your peers.

Additionally, this is a leadership position where you will earn the opportunity to lead release cycles and manage a small team of developers. You need to be passionate about - and have first-hand experience with - some degree of project management.

**💡 Interested in applying?

**🔍 Please read/follow the next steps outlined in "How to Apply" at the bottom of this listing.

Attention to detail is one of our core values_! This is your chance to stand out :)

**To love this role, here’s the type of person you are:

• You’re a self-starter who loves taking initiative and seeing things through from conception to completion. Our developers "own" features/tasks and are responsible for scoping, development, and testing.
• You're an excellent communicator, fluent in both verbal and written English, who makes sure nothing slips through the cracks. We believe communication is critical and there is no such thing as over-communicating.
• You take pride in the quality and craftsmanship of your work rather than just doing it to get it done - with attention to detail.
• You love mentoring your peers and helping them "level up" just as much as writing code.
• You are comfortable giving critical feedback to peers (in a respectful and productive manner) and also don't take feedback given personally.
• You're happy jumping between front-end and back-end development tasks or tackling tasks that require both.
• You're happy working on tasks of all sizes - from small bug fixes and enhancements to large features/rewrites.

**

• Triaging bugs and enhancements that come into GitHub.
• Scoping, writing, and testing new product features and addons.
• Communicating with the team and supporting your peers using chat, audio, and video.
• Supervising other developers; providing feedback, giving peer reviews (PRs), and managing deadlines.
• Managing sprints and product releases.

**Requirements

• People and project management experience.
• Professional experience with WordPress plugin development, architecture, and standards (WordPress theme experience is great, but alone is not sufficient).
• Advanced proficiency with PHP and MySQL, including modern PHP practices (OOP, autoloading, namespacing, traits, interfaces, etc).
• Strong familiarity with JavasScript (vanilla JS, jQuery, ES6, etc).
• You comfortable whipping up apps made in VueJS, which you will use on a day-to-day basis
• Strong plus if you are comfortable writing apps powered with Laravel and/or Slim Framework
• Deep experience with build tools like gulp and webpack and package managers such as Composer and NPM.
• Experience working with third-party APIs (Eg Stripe, Drip, Zapier, etc).
• The ability to iterate and ship ideas quickly - done is better than perfect.
• Ability to keep complex ideas and features simple. (Simplicity is a core value!)
• Personal Computer with internet access.
• Availability to participate in audio/video meetings at any time needed during work hours.
• Previous remote work experience.

**Benefits

Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.

• Competitive Salary.
• Health, Dental and Vision Insurance benefits for full-time U.S. employees.
• Health Insurance benefits for all employees in India, Pakistan, Brazil, and Ukraine.
• Work from your home. We’re spread out all over the world – United States, Canada, Ukraine, India, Pakistan, Singapore and more.
• Unlimited PTO after 90 days of employment. We encourage employees to take the time they need for vacation, to stay healthy, and to spend time with friends and family.
• Paid maternity and paternity leave.
• We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
• We give you the opportunity to solve challenging and meaningful problems that make a difference.
• Custom Branded laptop at your five-year anniversary.
• We cover all costs of company travel (including our annual all-company retreat and mini-team meetups).
• Ability to work with some of the best people in the business through frequent, if not daily, interactions.
• And in case you were wondering: no politics, no b.s., and no jerks.

Want to find out even more about Awesome Motive? Be sure to take a look at our About and Contributions pages for details on how Awesome Motive has continued to evolve in order to best help small businesses grow and compete with the big guys, and how we strive to give back.

**Location and Hours

This is a remote position - our team is spread around the globe!

Our home base is in Florida, USA, so company operating hours are 9am - 5pm ET (UTC -5). While full coverage is not a requirement, you must be available during a majority portion of the day.

**Inclusion Statement

At Awesome Motive, we strive to have the broadest possible view of ersity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. Awesome Motive is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other basis protected by federal, state, or local law.

**How to apply?

If all of this sounds interesting, then please submit your application!

Please clearly include the following in your cover letter (required):

• Your experience with WordPress plugin development.
• Your experience with VueJS development.
• What is your favorite WordPress hook/function and why.
• Your management experience - tell us about how many people you have managed/mentored, projects you have managed, etc.
• Tell us a bit about yourself and why you should be considered. Details about your experience, qualifications, personality, etc are very helpful.
• Profile links with code samples (GitHub, GitLab, WordPress.org, etc).
• Other profile links if available (Your website, Twitter, LinkedIn, etc).

Note that stock/generic cover letters won't do - tell us why you want this job, not just any job.

Thanks and we look forward to hearing from you!

We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.

We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it.

We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems.

Feel free to join in one of our upcoming Townhalls on Clubhouse to experience it for yourself!

What you will be working on?

• Identify and lead process improvements to drive a consistent, scalable, and process-driven approach to Support; personally seek out opportunities to leverage automation, content and tooling to ensure a scalable model.
• Direct and oversee all aspects of an organization's customer support policies, objectives, and initiatives (including adding new channels of support such as phone support), and work with our Head of Support to ensure those are consistently applied across our support organization.
• Participate in managing customer escalations and engaging with those customers to triage their issues via tickets and video conferencing.
• Create performance level standards focused on response times and issue resolution and ensure those standards are met, while striving to exceed. Owning all support OKRs & KPIs across the department
• Craft and manage the support team spending with ongoing analysis; forecast hiring needs and recruit the necessary talent for a successful support team.
• Stay up to date in the industry and monitor new trends, technology and methods for providing world class customer support

Requirements

Hospitable.com is a remote-only and distributed company. For this position, your location is not a requirement. The ideal fit would work under American time zones.

Don't tick all the boxes? Talk to us about why you're still an amazing fit.

• To be successful, you will be an innovative problem solver who is dependable, committed, and passionate about customer support.
• You will also have led SaaS-based client support organizations that deliver exceptional customer experiences
• Experience in a Senior Leadership role within an online customer support environment
• Experience with change management and implementation
• An analytical nature, high expectation of standards of work
• Experience reporting data, providing analyses, and measuring improvement

Benefits

The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

• A supportive and caring team environment, where you are trusted, not managed.
• Competitive compensation, slightly adapted to your location and status (employee or contractor), our budget is between US$124,085 and US$137,872. Hospitable is recruiting under an employee status in the US, France, and Germany.
• For US employees: healthcare (including EPO, PPO and HSA), 401(k).
• We want to offer options into the company equity through our $HOST token. When this can be implemented, the grant contemplated for this position would be $62,042 (not tied to location).
• 35 days off per year, encouraged (including self-serve public holidays) and parental leave.
• Mental-health and emotional support with therapists on call through Slack.

**Who We Are

Float is the world’s leading software for teams to plan their time and, behind it, is a world-class team looking for a Customer Support Specialist (Americas) in Mountain or Pacific time zones (note: candidates in South America, Canada or Mexico locations only please) to join us. From New York to the UK, Canada to South Africa_—_our Engineering, Product, Marketing, and Customer Success teams work asynchronously, helping brands such as Airbnb, Buzzfeed, and Ogilvy plan and manage their time better. Float is self-funded, profitable, and growing. If you’re a go-getter, align with our values, and are looking to join a team that’s passionate about helping others work and live more productively, we want to hear from you. Here are a few tips from our CEO to make sure your resume stands out from the crowd.

**Why We’re Hiring For This Role

Helping customers succeed requires a great product and support from a team of experts that can help facilitate and realize the product's potential. The quality in which we deliver support is one of our competitive advantages, and accelerates our opportunity to be successful as a category-leading service. At a fundamental level, it’s core to our service level offering that we provide customer support during typical business hours worldwide.

With our primary customer regions being EMEA and Americas, we look to have a full Support team that is able to tackle our inbound support requests and also identify opportunities to be proactive and improve the overall customer experience. Our team, although small, covers the full customer journey - from first learning how to use Float, setting up billing and invoices, troubleshooting bugs and issues, sharing feedback and feature requests, and assisting with account changes.

Our Director of Customer Success, Alison, explains the important role you will play within our Customer Success team. **Watch this video.

You’ll be working asynchronously with a bright, dedicated team from across the globe, with a strong focus on finding solutions for our customer community.

**What You’ll Be Responsible For

Our support department is our front-line team who works hands-on with our customers to answer questions, provide troubleshooting for bugs and issues, and manage our inbound sales leads.

In the first few months your main priority will be:

• Understanding the ins and outs of Float to become a product expert.
• Take a shift of inbound tickets through Intercom and help address questions, feature requests, or bugs. The best way to learn is to jump right in!
• Identify customer issues and bugs and provide detailed context for escalations to Tier 2.
• Contribute to enhancing our existing support collateral (internal training library, FAQ content, macros) to improve the quality and efficiency of our responses.
• Share feature requests from users in Canny and additional feedback to our Product team

As you’ve become more comfortable in the role you’ll:

• Identify opportunities to improve efficiency in how we address tickets or escalate issues.
• Collaborate with other teams like Sales, Account Management, Marketing, and Product.
• Create new content to improve the self-service model of support.
• Have the opportunity to have a real impact on our growing team!

**What You’ll Need To Be Successful

We want you to love your work and believe that these skills will allow you to succeed in the role.

Applying these skills requires:

• Proven experience successfully working in a SaaS-based Customer Support team
• Vibrant, clear, communication skills - delivers messages clearly and efficiently, and can speak to different skill-sets or knowledge levels
• Expert with ticketing tools like Intercom (preferred, we use it), Zendesk, or Help Scout
• Natural problem solver with a moderate understanding of technical concepts like APIs and finding errors in the Dev Tools in a browser
• Comfortable using video, screenshots, or email to solve customer issues effectively

As a fully remote team, we’re looking for someone comfortable with asynchronous communication as the default, which means you have previous remote experience and are comfortable using tools like Slack, Loom, and Asana to communicate as needed. Don’t worry—you will have significant deep work time since we have very few meetings.

**Why Join Us

We’re a global company with a erse team of folks from all over the world who share a common belief in living our best work life. That includes a flexible asynchronous policy that allows you to work whenever you work best, minimal meetings, annual team meetups, and perks and benefits that support your personal health and well-being.

Our growing range of perks and benefits include:

• Home office expense budget
• Co-working expense budget
• Health & fitness budget
• Annual team meetup - we’re headed to Chamonix in 2022!
• Care for your community donation or leave

We understand that you probably want to learn a bit more about us as well, so here are some resources to get a sense of who we are and how we work:

• Learn more about our team, mission and values
• Read more about our Best Work Life

The salary for this role is US $80k (Level 2). Here’s a blog post with more information on how we determine our salaries.

_Note: Industry research shows that women and those in traditionally underrepresented groups generally don’t apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don’t check 100% of the boxes—that’s okay—we encourage you to apply anyway and highlight what you can bring to the table.

**Interview Process For This Role

You’ll find a lot of useful information about our interview process and what it’s like to join our global team on the Float careers page. The hiring process for this role looks like this:

1. First-round introductory call: If we think you could be a good fit, we will connect with you to chat about Float and answer any questions you have. We will touch briefly on your experience and why you want to join our team.
2. Technical Interview: This will include a hypothetical customer support scenario. This usually takes around an hour. We will provide you with all the information beforehand.
3. Hiring Manager & Founder Interviews: You will be invited to a video call with the hiring manager and likely a follow-up call with Float’s CEO and co-founder, Glenn.

Our hiring process takes an average of 28 days from the first interview to a job offer (based on 2022 data). Our Talent team will be in touch each step of the way to ensure that you are well informed and aware of the next step in the process.

Unfortunately, due to the high volume of applications, we only contact candidates who have been shortlisted for the role. If you do not hear from us within 14 business days of submitting your application, we encourage you to apply for another role in the future. Note that Float does not sponsor work visas or work through 3rd party payroll companies.

Who we are

Hi, it’s nice to meet you!

We’re Rivo! A fast-growing software company with a mission to empower entrepreneurs to build awesome Shopify businesses. Rivo apps have been trusted by over 100,000 Shopify merchants around the world—and we’re just getting started.

We’re an entirely remote team spread across 7 countries and 20 cities. The company is on a journey of creating an e-commerce platform built around nurturing customer relationships through marketing automation solutions.

We’re looking for a full-time Tier 2 Customer Support Engineer to join us in creating world-class experiences for our Shopify eCommerce applications.

This position is 100% remote. You’ll have the freedom to work where you’re the happiest, and of course, be a part of a team that cares about your success and well-being.

About the job

As a Tier 2 Customer Support Engineer, you’ll troubleshoot issues that merchants run into in our Shopify apps. You’ll be an integral part of a team that’s responsible for communicating with merchants about technical issues escalated from our front-line Tier 1 support, troubleshooting these issues, and escalating them to our development team whenever necessary.

What you’ll be doing

• Provide email and chat support to Shopify merchants who are having technical issues with our apps.
•  Review and update our internal and external help documentation.
• Occasionally join calls with enterprise merchants to walk through features/diagnose issues
• Troubleshoot technical issues in our apps to find out whether the issue is a bug.
• Escalate bugs and improvements to our development team.
• Relay and advocate for merchant feedback received to help inform product decisions.
•  Assist our Tier 1 team in real-time chats wherever a technical issue arises.

Who you are

• You’re a problem-solver – When something goes wrong on your computer, you pull out your Google-fu and search and troubleshoot relentlessly until you fix the problem.
• You’re a fantastic communicator – You have an excellent command of written and spoken English, and you are good at explaining complex concepts in an easy-to-understand way.
• You’re tech-savvy – You know how the Internet works, and you have a basic understanding of HTML and CSS.Sur
• You’re open to learning – You might not have had a job in tech before, but you’re eager and open to learning. You’re not afraid of new technology and you embrace things you don’t know.
• You’re detail-oriented – Whenever your Google-fu fails you and you need to describe a technical issue to someone, they get the full scoop from you: like a detective, you’ve observed and written down everything that might be related to the problem.
• You’re enthusiastic and independent – You’re enthusiastic about solving problems and helping others, and you can do your work and be on top of things with little supervision.

Nice to haves, but not required

• Experience with Shopify or Ecommerce.
• Experience using cloud-based software like Slack, Intercom, Help Scout, etc.
• Basic programming knowledge.

Things we love

• Living by our GAINS core values of Growth Mindset, Analyze Before Assuming, Iterate & Improve, Nurture Relationships, and Scrappy.
• Helping entrepreneurs to build awesome Shopify businesses.
• Having a stress-free work environment!

Things we avoid

• Micro-managing
• Egos
• Drama

Here’s how you can apply

We’re in search of a full-time role with someone that can work North American timezones (Pacific, Central, or Eastern).

If you feel like this role is right up your alley, then please complete an application! We look forward to hearing from you!

Apply for the job

Do you want to join our team as our new Tier 2 Customer Support Engineer? Then we'd love to hear about you!

"

If you are someone who

Has strategic and analytical mindset for analyzing the financial health of organisationLikes creating, analysing and interpreting dataInfluence business decisions and seeing a business flourishwe may have an opportunity for you!

Mesh is looking for midcareer professionals to join its People & Culture team - to teleport companies’ performance management practices to a new age.

What you’ll do

Manage financial operations of the company, including but not limited toAccountingPayrollInvoicing & collectionsPreparation of financial statementsCompliance (Auditor liaising, taxation filings, accounts closure & statutory filings)Benefits administration (reimbursements & insurance)Report financial data throughMISInvestor reportsOther data requests

What you'll need:5+ years post qualification experience as Chartered Accountant. CPA qualification is a big plus.Proficiency with Microsoft Excel & other accounting toolsProven experience as a Financial Manager (SaaS company experience is a plus)Professional qualifications such as CA/CPAPrior start-up experience is a plusWhat success looks likeMetrics that will define your success:Timely & accurate reporting of financial data within stipulated timelines‘Always on’ availability of financial & reporting dataAccuracy of Mesh’s financial & compliance recordsTurn around time on requests

Other informationReports to - Founder & COOReportees - Finance ManagerTimezone - APAC

About MeshMesh is a new-age performance management suite built for progressive organisations. By enabling continuous performance management, 1:1 feedback and review transparency - Mesh helps organisations boost goal achievement, employee recognition and employee NPS.Mesh is a fully remote company, and is backed by investors such as RTP Global, Sequoia Capital & Y Combinator. Learn more at www.mesh.ai

",

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3)

**

We are looking for an experienced Quality Assurance Engineer to join the Copia team and work with us to continue imagining and enhancing our services to support our vision that is delightful for our food donors, recipients, and team.

The Quality Assurance Engineer, reporting to the Technical Program Manager, is responsible for testing frontend and backend applications, in both manual and automated modalities. This role requires a highly motivated, detail oriented, self-reliant, and well organized inidual. The role requires deep knowledge of quality assurance practices and toolsets, specifically those used in React and Kotlin development, and of end to end testing.

**

• Develop and execute test plans for every feature released
• Work with Software Engineers to incrementally improve code reliability
• Work with Backend & Frontend Engineers to specify and test APIs
• Output consistently high quality tests and give timely and valuable feedback
• Work autonomously, with little supervision at a consistent velocity
• Contribute to team culture, growth and mentorship
• Support and encourage ersity, inclusion and equity

**

• Experience developing test plans.
• Experience with common test toolkits (Cucumber, Jest, Selenium)
• Experience working with RESTful APIs and JSON
• Create and design application and software testing processes
• Monitor system and software functionality
• Ensure that Copia’s offerings are entirely functional and meet stated acceptance criteria (AC)
• Work closely with Engineering and Technical Program Manager (TPM) to ensure
• ACs are well thought out and meet design objectives
• Advise best practices and optimizations throughout testing and bug-fixing processes

**

• 3+ years of experience in Quality Assurance
• BA/BS preferred, or equivalent experience
• Analytical approach to troubleshooting
• Attention to detail
• Familiarity with Javascript and Kotlin
• Demonstrated experience building and maintaining backend services
• Demonstrated experience mentoring

**

• This role requires the ability to spend long periods of time at a computer
• This role requires light lifting (5-10lbs) on occasion
• This role may require occasional long or non-standard working days

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

**

**

Guess what? So is everyone else! 

Corvee is on a mission to ultimately help taxpayers legally reduce their taxes through what’s called “tax planning.” 

No….this is not a copycat TurboTax product. Corvee does not file tax returns. We proactively look for ways to save taxpayers money in taxes (and yes, this is a new concept for most people…these strategies are hidden in the 70,000-page IRS code).  

There are an estimated 20,000 tax planning strategies in the US, and we’ve got about 1,700 in our product today…and we are looking for someone to help us spread the good word (and of course, generate demand!)

**The Opportunity

Let’s start with what you won’t be doing…writing boring old-school B2B ad copy or promoting white papers downloads. Old school marketing tactics won’t fly here. Being a hands-on player-coach is required. Experiments are welcome. Failures are encouraged (as long as we learn from them). 

We have a well-oiled demand gen machine powered by a small team of marketers that needs a full-time mechanic to be constantly optimizing and pushing it to its limits. 

All that being said…

No two days will be the same for the Director of Demand Generation, but you’ll be expected to:

• Have a deep understanding of our clients and prospects pain points, what false beliefs they have and how we can drive demand by using this information to the best of our ability. 
• Direct all front-end demand generation channels including but never limited to email, paid social ads, google ads, print/digital advertising, webinars, social media, blogs, public relations, tradeshows and sponsorships as well as owning content production for all of these channels.
• Consistently bring new demand gen ideas and angles to the table, test and iterate on them.  
• Monitor performance of channels, adjust and make optimizations to maximize demand generation volume frequently.  
• Own messaging and accuracy of website content and deliver a compelling website-to-trial experience with low bounce rates and high conversion.
• Manage and mentor demand generation team (currently a team of two: SEO Manager and Sr. Copywriter, as well as a digital marketing agency who manages the website and google ads, and a PR agency that manages press releases, bylined articles and award submissions). Our intention is to build this team out over time underneath this role. You will also be supported by our Creative Manager and Marketing Operations Manager.
• Own demand generation growth metrics including monthly volume of Sales Accepted Leads and CAC. When a free trial is released in the future, these metrics will change.  

**What You Need to Get the Job Done

To be successful at Corvee, you should have the following:

• Relevant experience and comparable past performance at a high-growth software company. 
• A proven track record of owning and being accountable for demand generation numbers for a segment of the business. Your accomplishments are data-driven.
• An “All-in” or “We all mop the floors” mindset and skillset - willingness to write content, deploy ads, help get a new internal software launched, etc. 
• Experience ideating and executing out-of-the-box marketing strategies that drive long-term customer acquisition through product-led growth.
• Ability to create crisp and compelling narratives; superb written and oral communication skills with the ability to explain complex concepts clearly.
• Self-directed, fast-paced, hardworking with a can-do attitude and desire to out-work and out-learn the competition.
• Comfortable executing on strategy and content yourself (40% of the time), planning/outlining/reviewing other writer’s content (30% of the time), and measuring channel effectiveness (30% of the time).
• Strong communication skills without fear of overcommunication. This role will require effective collaboration and cross-functional coordination across internal and external contributors.
• Extremely detail-oriented and organized, able to manage multiple projects to meet deadlines.
• The ability to work on multiple projects/campaigns at once with a positive attitude and under tight deadlines.
• You are self-directed, fast-paced, and hardworking with a can-do attitude and desire to out-work and out-learn the competition.
• Hyper-organized, practical, and love to find new and innovative ways to do things more effectively and efficiently than others.
• You are able to use good judgment and reasoning skills to ensure you’re putting forth the best possible work you can.

**More About Us

We’re proud of our amazing high-growth and this is all due to our best and most important asset: our team!  If you’ve got passion and enthusiasm for a product and a desire to come to a fast-growing SaaS fintech company to make an impact, we’ve got the perfect opportunity for you!

• Unlimited PTO Package
• Company equity (Participation Units)
• 401k Plan with company contributions
• 100% Paid Health Insurance
• Paid Parental Leave
• Awesome Co-Workers
• Plus a ton more!

Corvee is a 100% #remote company, and will continue to be digital-first.

We won't be changing our minds and going back to an office. Team members want flexibility, balance, and the freedom to work from anywhere, and we fully support that.

Our Core Values are:

• Third Option Thinking
• Radical Transparency
• All In
• Client Success Champions
• Data Matters
• Adventure Together
• Outlearn & Outwork

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

Imagine building a rolodex of the biggest podcasters in the world. And being the trusted advisor that helps them bring in lucrative new revenue for their show.

If that sounds interesting, then we have the perfect job for you: the founding Sales Development Rep for Supercast.

We’re on a mission to help podcasters build immense value through premium subscriptions and to connect their listeners with even more of what they love.

Our current clients include some of the biggest podcasts in the world, such as Huberman Lab, Dr. Peter Attia and Breaking Points and we help them make millions of dollars annually.

These world-class case studies are now your secret weapon…

Reporting to the CEO, you will lead direct outreach for Supercast, finding new qualified prospects, opening the door and setting up a killer pipeline of calls for our sales team & CEO.

If you’re the kind of person who’s unstoppable with targets in sight, we’d love to chat!

What you will do

• Build, enrich and prioritize an existing database of prospects, using contractors and tools to create a constant stream of qualified leads
• Drive all direct outreach through email and social media (LinkedIn, Instagram, Twitter), using account-based selling techniques
• Master the process of opening the door with prospects, being creative and tenacious, yet also tactful and trustworthy
• Hit goals by booking a target number of new discovery calls for the sales team and CEO. This is your #1 metric that you’ll report weekly on.
• Work with the sales, marketing, customer success and product teams to ensure our sales funnel and collateral are continually improving

The ideal candidate will have:

• Experience with thoughtfully scaled, high-quality sales outreach - skills and mindset matter much more to us than years under your belt! 
• Internal fire and hustle - you’ve always been tenacious, goal oriented and competed against yesterday’s you
• A growth mindset - always trying creative new ways to open doors, as well as continually refining your pitch
• An advisor’s aura - you’re helping prospects see an incredible opportunity, not just pitching product features or taking orders
• A polished, empathetic persona - bring the face of our company and building credibility for our brand
• Great organization skills - you thrive on keeping everything and everyone on schedule, and transparently report on goals
• Tech-savviness - e.g.Google Workplace, Spotify, Helpscout, Hubspot, Notion
• Excellent written and communication skills - a knack for explaining technical things with grandma-level-complexity
• Experience with podcasting, or the creator economy is a big plus, but you can also learn this on the job

Why you'll love working at Supercast

• You’ll become an expert in the podcast universe - connecting with podcasters, executives, talent agents and all players in the ecosystem - and be at the heart of a movement that empowers podcasters to earn money directly from their fans.
• We’re invested in your personal growth. As a growing startup, there are new challenges every week and we’ll help you develop new skills and learning opportunities.
• We're a mission-led team that cares deeply about the customers that we serve, the way we build a product and a passionate team culture where we can do our best work together.
• You’ll get to work for a remote-first company with current team members across North America. (Your primary work window should be within 2 hours of Pacific or Eastern Time.)
• As well as a competitive salary you’ll receive all the equipment you need to do a great job, full medical/dental benefits, unlimited paid vacation and exercise reimbursements to stay fit. 
• You’ll receive stock options to share in the future success of our company.

We're well funded, have incredible investors & advisors and are backed by Tiny, a erse family of companies that prides itself on crafting well-designed, wonderful internet experiences.

We are looking to add a Campaign Manager to our team! Starting monthly salary of $2000+ revenue share opportunities after 3 months.

✨Who are we:

A B2B SaaS Marketing agency working with top US, UK, and EU startup clients. Some of our clients include Lytics, Prezzee, Daring and RealScale. We are an ROI-driven agency with one of the best Cold Email Systems in the world.

💪You are the right fit if:

• You are hungry to learn more about B2B Outbound Marketing and in particular about cold email
• You are an amazing, top-notch English copywriting (or at least eager to learn)
• You are a self-starter, love to learn new things on a daily basis, and get excited about results
• You have a strong meme game
• You are okay working 6 AM EST - 2 PM EST ( we need to accomodate our US clients)

📅 What will your day to day be like:

• Managing multiple cold email campaigns for clients. Optimizing open rates and replies
• Crafting one of a kind copy to grab our target audience's attention
• Learning the ins and out of the business of a successful marketing agency.
• Communicating with clients on results. Our clients are super fun to work with, btw!
• Researching, researching, and learning. We expect you to learn about new market trends, tools not only from us but also on your own!

💖 How to apply:

If you would like to apply feel free to email your resume to [email protected] or submit it here on https://www.linkedin.com/jobs/view/3265256942.

Time zones: EST (UTC -5), CST (UTC -6)

Punchbowl is looking for a Software QA Lead to join our growing team. The ideal candidate has 3-5+ years of experience in software quality assurance. As a hands-on QA manager for Punchbowl.com, Memento.com, and our mobile apps, you will take on the role of player/coach. You’ll build a deep knowledge of our platform and products, execute test plans, and ensure all new code is tested with minimal risk of causing site downtime. Ultimately, you’ll build and lead a team who will manage all QA responsibilities. This is a fantastic opportunity for a skilled QA leader who is looking for autonomy in their next role.

You are:

• Passionate and opinionated about delivering flawless products (web and app)
• Experienced with software quality assurance (3-5+ years) and different testing techniques
• An exceptional communicator who knows how to write clear, precise feedback for developers
• Knowledgeable about how to build processes and evangelize them within an organization
• Confident in your ability to manage other team members
• A problem-solving savant with impeccable attention to detail

You will:

• Collaborate with stakeholders to run and perfect the release process
• Manage all processes for testing & communicating feedback to the dev team
• Lead and grow a team of QA specialists
• Oversee the development and maintenance of test plans for all active products
• Develop test cases for planned features and ensure full test coverage of the product spec
• Work closely with the customer support team to identify user-facing and user-reported issues
• Establish new processes earlier in the development lifecycle to help our QA process “shift left”
• Evangelize and implement end-to-end regression testing with a framework like Cypress or Playwright to improve our testing automation suite
• Prioritize and escalate live issues appropriately

About Punchbowl

Do you want to work in a growing company that invests in its employees more than the average company? Punchbowl is the company behind the critically-acclaimed technology platform for celebrations, holidays, and meaningful life memories. The Company runs its platform on Punchbowl.com, Memento.com, and best-in-class iOS and Android apps. We provide a fun, casual, and innovative environment where hard work is recognized and rewarded.  

Some Punchbowl Perks:

• 100% healthcare coverage
• Flexibility to work from wherever you will be most effective
• A collaborative, start-up environment where you’ll learn a lot, get your hands dirty, and see your work directly impact our customers
• Fantastic, smart coworkers who are passionate about what they do
• Virtual team coffee chats, Friday team trivia challenges, and anything else we can think of to have fun as a team from a distance

TO APPLY: Please send a resume to [email protected]

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

World Class Pay and Benefits

**

**

**

**

**

100% Remote Opportunity

The Files.com Customer Support team is 100% remote. However, we travel for regular in-person meetings with the team and the entire company to meet and work together face to face. These meetings are in cities around the US, including Scottsdale, Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

In-person events combine work and fun and are designed to make up for the in-person interaction that occurs in an office job.

We are very excited that COVID-19 restrictions have been lifted and we have fully resumed company travel. 🎉

About Files.com

Files.com is an enterprise secure file transfer & automation app with over 6,000 paying business customers, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.

Files.com was bootstrapped by our founder and has been profitable since its founding in 2010. We recently raised $46.5 million of growth equity from Silicon Valley-based Riverwood Capital to accelerate our growth.

In this role, you will be:

• Responding to customer-initiated interactions such as phone calls and emails (one-on-one communication).
• Identifying software bugs and feature requests, and coordinating with the relevant team for handling.
• Providing after-hours emergency support assistance to customers on a rotating basis with other customer support team members.
• Taking a high-touch approach to support, encouraging frequent interaction with customers and working with them to a full resolution of any issues.

About You

• You have excellent written and verbal communication skills, and have real world experience deploying those skills.
• You bring a top-notch customer demeanor, including patience, understanding, and empathy.
• You can learn a process and then add to that process. For example, you can learn to use our knowledge base and playbook articles, and then contribute to make them better.
• You are known for being smart and getting things done. When you take on a project, your team knows you will handle it effectively and efficiently.
• You have a general understanding of a SaaS environment, including some experience (not necessarily expertise) with several of the following technologies: web applications, networking, internet communication protocols, APIs and/or programming languages, file integration tools and platforms (e.g., AWS, SharePoint, Zapier), and single sign-on tools (e.g., LDAP, Azure AD, Okta)

Time zones: EST (UTC -5)

Job Description: Customer Success Specialist (TimeTap)

About Lumaverse Technologies:

Lumaverse Technologies helps nonprofits, businesses, and schools build active communities—our solutions make it easier for members, volunteers, donors, event attendees, and parents to get involved and stay informed. Anchored by SignUpGenius, America’s #1 sign up app, Lumaverse touched over 190M customers last year in our mission to build group technology solutions that light the way to increased engagement, data-driven insights, and streamlined group management. 

When you work with Lumaverse, you're signing up to build and ship with an agile team of people who like to get things done, simply and at a huge scale. You'll also be part of a company that is a perennial winner of the Best Places to Work Award due to its creative, fun, and caring culture.

TimeTap, powered by Lumaverse, is a leading Enterprise appointment scheduling software used by large companies (Amazon, Facebook, IBM, Nationwide), government agencies, and small businesses worldwide to book appointments online. 

This is a remote role residing within the Charlotte, NC Metro area.

Would you like to join a fast-paced customer-centric support team? Are you comfortable multi-tasking and saying yes to anything that may come your way? We’re looking for a passionate, hardworking team player who isn’t afraid to research and test options to find solutions. You’ll be the first point of contact when our users reach out and you’ll use your finely honed organizational skills to create a positive experience for our TimeTap customers. Our team works hard to ensure our customer base succeeds and feels comfortable using the TimeTap solution. If this sounds like the challenge you’re up for – we want to hear from you!

Responsibilities:

·       Create a positive experience for all TimeTap customers by providing multi-channel support to a large volume of users

·       Represent Lumaverse and TimeTap with a friendly, helpful attitude that assures customers of the company’s commitment to their satisfaction

·       Provide email/messaging and phone support to existing users

·       Build relationships by engaging customers with helpful solutions while presenting options for more advanced functionality

·       Communicate (with details!) to the larger TimeTap team any bugs or common issues that users are facing

·       Provide clear and thorough written responses to our user’s questions

·       Help manage feedback from users regarding bug fixes or new feature ideas

·       Utilize software applications for customer support, tracking site issues, and documenting workflow

Requirements:

·       Bachelor’s degree 

·       Minimum of two years experience in a similar role

·       Superior written and verbal communication skills

·       Strong abilities in explaining instructions via email as well as speaking by phone with users to walk them through successful steps to resolution

·       Experience with Zendesk a plus

·       Approachable nature when working with others to solve problems

·       Ability to work independently while effectively prioritizing and managing tasks

·       Problem solver – proficiency in troubleshooting and following logical steps and procedures

·       Patience (Yes! It’s a skill!)

·       Excellent organizational and time management skills

·       Self-motivated and able to handle responsibilities without consistent oversight

·       Ability to work successfully in a team environment, remote or in person

·       A positive, flexible, can-do attitude

Terms of Employment:

·       Full time

·       Salary: DOE

·       Location: Remote within the Charlotte, NC area

·       Start Date: Immediately

·       Benefits: group health insurance (medical, dental, and vision), 401(k) matching, life insurance, disability, 8 holidays, unlimited PTO, employee-centric giving program, end-of-year bonus, professional development, and more.

To apply, please send your resume and cover letter in PDF format to resume [at] Lumaverse [dot] com

**

At Yoko Co, we know that life is short, which is why we exclusively serve clients who are working to make a positive impact. From rescuing pets, to saving lives, to building communities for brilliant minds, the work you do here will help make the world a better place.

Our team is made up of people who are passionate about the work they do, the missions of the clients they serve, and, importantly, their craft. We also care about each other — we don’t think of one another as coworkers or employees, but as fellow humans. From project managers to strategists, developers to designers, we bring out the best in each other. 

**

• Lead the team as a player/coach - both helping to lead key sales initiatives as well as support and grow a small and mighty sales team.
• Regularly perform outreach and networking across a mix of media to build relationships with people in inspiring and exciting organizations to help them maximize their positive impact in the world.
• Lead the sales process for our accounts and prospects, from initial conversations to proposals, presentations, demonstrations, and contracting.
• Be the first line of screening to ensure optimal fit and alignment between our team and potential clients.
• Occasionally help support other team members sales conversations or initiatives and paperwork for new and existing clients.
• Serve as an example of our culture and values. 

**

• Have 8 or more years of experience in selling digital marketing and website design and development.
• Have significant experience with WordPress.
• Can lead a room consisting of anyone from senior executives to entry-level employees and help understand their needs (declared and revealed) and position our team appropriately. 
• Have a personality that is energized by interaction with others.
• Naturally find yourself taking the initiative to solve problems, and make things better. 
• Operate comfortably at a fast pace with multiple projects, helping teams react to fluid situations. 
• Are an excellent communicator across media types: In person, video, or in writing.
• Can meet people at their level of strategic or technical experience and naturally educate them.

**

• You prefer opportunities to come to you. Sure, some of that will happen, but as the saying goes fortune helps those who help themselves. Regular outreach and networking are a non-negotiable part of this position. 
• You’ve ever said “that’s not my job” or “that’s below my pay grade.” While we try to utilize everyone in the best way possible, sometimes it’s more important to roll up your sleeves and prove you’re a part of a team. 
• You’d rather wait for someone to tell you what to do. 

**

You’ll do 3-4 interviews with various team members, starting with a short culture interview, and then moving on to more specialized conversations. Somewhere in the middle of the process, you’ll likely do a short practical assessment to ensure you can deliver at the level it takes to be successful here. 

**

You’ll get a competitive salary, unlimited time off, a flexible schedule, the ability to work wherever you want, a personal development budget, federal holidays, and multiple weeks off at the end of the year to recharge. We also provide profit sharing to everyone on the team. If you’re in the US, we offer health insurance, disability and life insurance, and 401k matching.

**

We’ve been in business for over a decade, our whole team is remote, we were named a 2020 and 2021 Best Place to Work by the Inc. 5000 and the Washington Business Journal, and you can poke around our website to learn more. 

**

If you’re interested, send an email to [email protected] with the subject line “Player/Coach” — While you’re at it, we’d love to learn a bit more about you, so share a link to your personal website, LinkedIn profile or, if you’d like to skip to the front of the interview line, record a video introduction.

We take applicants from all over the world. However, you must be willing to work a schedule that has a reasonable overlap with normal US business hours.

If you’re interested, send an email to [email protected] with the subject line “Sales with Soul” — While you’re at it, we’d love to learn a bit more about you, so share a link to your personal website, LinkedIn profile or, if you’d like to skip to the front of the interview line, record a video introduction.

CoinList is looking to hire a Financial Operations Analyst to join their team. This is a full-time position that can be done remotely anywhere in the United States or on-site in New York NY, or San Francisco CA.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Digital Marketing Specialist (U.S. based)

• **Family-Friendly Hours & Work from Home

  **

• **Fast-Growing Digital Marketing Leader

  **

• **Healthcare Focus… Helping Doctors Succeed

  **

In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet.

Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.

Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”

Is our culture a good fit with your work and life philosophy?

Our brands include, Perfect Patients (allied healthcare), Smile Marketing (dental) and we’re expanding into other healthcare verticals.

ABOUT THE ROLE

As a Digital Marketing Specialist, your mission is to help our clients get and keep more new patients! The focus of your role is client management and you’ll work closely with expert internal departments including SEO, PPC, graphic design, web development and copywriting.

To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.

Reporting to the North America DMS Team Leader, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists), and manage an established portfolio of practice clients. You will be responsible for identifying client needs and developing strategies. Must be self-driven and highly adaptable.

Your specific role responsibilities include, but are not limited to:

• Onboarding of new clients, implementation of digital strategy, driving value conversations, client retention strategy and establishing partnerships
• Client Relationship Building: develop and maintains solid relationships with client contacts; willing and able to consult with the client to resolve ambiguity in provided requests or assets
• Managing client expectations and internal resources to insure our service delivers exceptional new patient results
• Perform a wide variety of online marketing functions, proactively identify opportunities and generate ideas for your clients to improve new patient conversion and help clients meet business needs and objectives
• Working alongside internal specialists (SEO, PPC, graphic design, development and copywriting) to manage your clients digital strategy and focus on their growth and success
• Proactively review data and liaise closely with clients to identify patient behavior and design a journey roadmap to better personalize content, and target communication to drive new patient leads, visits and conversion
• Meet KPI’s for client retention and upselling

HOW TO SECURE AN INTERVIEW

Are you a natural born leader with the desire to lead and manage a portfolio of clients?

To be invited for an interview, you should possess the following skills and experience:

• You will have demonstrated experience building strong, trusted, long-term relationships in previous relationship management and/or account management role (2 years)
• Agency experience highly desirable
• Project management experience
• Ability to organize and prioritize multiple strategies and customer deadlines with minimal oversight
• Excellent written and oral communication skills
• Experience in local marketing strategy including a working knowledge of all aspects of websites and digital marketing
• Clear understanding of the following and 2 years experience with:
  • Google Analytics
  • SEO best practices
  • Google Adwords “PPC”
  • Social Media Management “SMM”
• Good working knowledge of Content Management Systems (e.g. WordPress or similar)
• Power-user with productivity tools including email, web search, CRMs and online collaboration apps (e.g. Slack)
• Natural leadership qualities

If you thrive in a fast-paced environment, are adaptable to change and have a sense of humor, enterprising curiosity, a strong work ethic and a positive outlook, this just may be the right role for you!

Experience in the health profession and working with doctors is desirable but not essential.

Although there is flexibility on the work schedule, you would need to work the majority of your day from 9am-6pm EST.

Our mantra is, _“the company can only grow as fast as its people.”

This means we’re committed to your ongoing personal and professional development including weekly inidual and team development activities.

This is a full-time position with flexible, family-friendly hours.

You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools.

Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave.

Ready for a new challenge with a company that cares deeply about you and your development?

APPLY HERE:  https://vortala.formstack.com/forms/dms\_us\_nov\_2022

This is a fully remote position, not restricted by commutes or a particular geographic area.   Office hours: Monday through Friday, 9AM - 5PM Pacific Time (PDT UTC-7), this position requires iniduals to be available for meetings and duties during this window.

CreateApe is looking for a Director of Project Management with a history of successfully managing projects and teams, or at the very least, specific digital agency experience to join our expanding team to work with our client base of 20-30 projects at a time.  Feel free to take a look at some of the projects we’ve worked on so far.  

The correct inidual for this role will guide a team of 5-8 Project Managers and contribute as a member of the Leadership team, while refining and implementing day to day process improvements, setting team expectations, tracking KPIs & reports, while also mentoring existing staff, as well as onboarding and training new team members.  Our ideal candidate has extensive experience with both web and mobile projects, articulating challenges and successes to clients, while also demonstrating a proven track record of successfully leading the Project Management departments.  In this role, you will coordinate with cross-functional teams from Sales & Marketing, Design, Development and QA to ensure our staff meet project needs both on time and within budget, while relying on your extensive experience and judgment to plan and accomplish the stated goals.  This is a high level position, reporting directly to the COO & CEO and working with the rest of the Leadership team.

Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop detailed project plans with milestones to monitor and track progress
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to kick off new projects
• Delegate project tasks based on junior staff members' inidual strengths, skill sets and experience levels
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Develop spreadsheets, diagrams and process maps to document needs using Clickup, Figma, and Google Documents.
• Retrieve estimates from design and development teams for new projects and translate those estimates into proposal documents using Google Slides.

Requirements:

• Proven working experience in project management in both web and mobile technologies
• Proven success leading a team of project managers in a digital agency environment
• Excellent client-facing and internal communication skills
• Excellent English written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Understanding of best practices and vocabulary in the web and mobile space
• Understanding of agile development processes, project management tools such as ClickUp,  JIRA,  et cetera
• Excellent communication in English, on Google Meet (or Zoom), Email and Slack

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

The Product Manager for HelpSpot, our flagship product, will wear many hats in a role that touches many critical business functions. Having a hand in sales, marketing, and project management makes each day a unique challenge. The right person for the position must be strongly self-motivated, have the ability to multitask, and a problem-solver attitude. In addition, the ability to thrive in a distributed, small team work environment is a must.

The Product Manager reports directly to the company founder, working daily with our customers as well as support and development.

**Responsibilities Include

Sales:**

• Answer sales-related inquiries from current and prospective customers.
• Conduct demos for prospective customers (over Zoom) several times a week.
• Manage follow-ups from previous demo's and sales contacts.

Marketing:

• Build out our existing partner program to add several new high-quality partners a month.
  • This will require defining the best types of organizations to approach and then performing that outreach.
• Track traffic and performance of the HelpSpot website.
• Manage outside web content providers and assist in product website positioning.
• Build out our G2 and Capterra presence.

Project Management:

• Design and implement a new product roadmap translating market research and customer interactions into a compelling product strategy.
• Ad-hoc project management for various smaller projects and initiatives.

Requirements

• 4+ years of experience as a project or product manager or owner.
• Experience with B2B software in some capacity with management responsibility for its adoption and use.
• Outstanding written and verbal communication skills.
• Experience with public speaking and/or presentations.
• Comfortable working in a small distributed team.
• Based in the United States.

Bonus Skills

• Experience with HelpSpot or other help desk software.
• Formal sales or marketing experience.

Salary and Benefits

• Salary: Commensurate with experience
• Half-day Fridays
• 100% of the employee's medical, dental, and vision premium
• 15 days of paid time off
• 3% of your salary contributed to 401k
• Top-of-the-line Apple hardware provided
• Fully remote with flexible start/end times
• 40 hour work week with no overtime expectations

About UserScape

We are the people behind HelpSpot, LaraJobs, Laracon, Thermostat, and a few more things! We've been bootstrapped, profitable, and fully remote since 2005.

We're a company of 4 full-time and 2 part-time employees. We all have an entrepreneurial spirit and can-do attitude to get the job done. We all work hard on the clock but respect a strong work/life balance; where time off and side project work/part-time businesses are supported and encouraged.

We're strong advocates of open source software and many of our products directly support the open source community.

Top 3 Reasons To Join Us

• Competitive Salary
• 100% Remote
• Working on the latest tech for the Insurtech Market Leader

About Us

At CoverGo, our mission is to help insurance companies and banks to make insurance 100% digital, to better serve their customers.

• We are the leading provider of cutting-edge technology to the insurance industry
• We're also the winner of the insurtech of the year in all of Asia in 2021 and other awards globally
• We work with enterprise clients such as AXA, MSIG, DBS, Fubon, Bank of China Group Insurance, and many more
• We're an international, erse team with over 20 nationalities and team members working remotely from all over the world
• We are fully funded and backed by reputable VC funds and strategic institutional investors
• We have offices in Singapore, Hong Kong, and Vietnam. We plan to expand to the US and other markets in the upcoming months
• We've grown our annualized revenue by over 1000% since January 2021
• We're constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a ersity of thoughts, expressions, and perspectives is key to building the best culture for equally erse communities all over the world

About the Role

.Net Backend engineering is the heart of our technical excellence. We are looking for people who are able to analyze complex insurance domains and build high-quality API and microservices in cross-functional product and project teams.

CoverGo is a Kubernetes-native platform that consists of around twenty microservices exposed via a GraphQL gateway (https://api.covergo.com/playground), based on .net 6.

What You Will Do

• Help us build, grow and maintain our services
• Apply your skills to develop robust and scalable software

You'll be successful in this role if:

• You are a hands-on engineer, and you love what you do
• You are a quick learner and excited about learning new technologies
• You are passionate about automated testing, code quality and engineering best practices
• You advocate software craftsmanship and take pride in your work
• You enjoy collaborating with engineers across functional teams and have excellent communication skills
• You enjoy taking full ownership of projects from conception to production

What We Need

• Experience in Event sourcing, CQRS, and DDD (Domain Driven Design)
• Excellent understanding of .NET Core and C#
• Experience with Docker
• Familiarity with microservices using GraphQL
• Experience with database technologies like MongoDB, PostgreSQL
• Intensive TDD practice

It'll be nice if you have some experience in areas:

• Event Storming or Event Modeling
• SpecFlow and BDD
• GitHub Actions
• Cloud Computing platforms: Amazon AWS, Microsoft Azure, Google Cloud, Alibaba etc.
• MS/BS in Computer Science or a related degree
• Insurance and fintech experience
• Know what these names are about: Vaughn Vernon, Eric Evans, Martin Fawler
• Kubernetes
• GitOps

Why You'll Love Working Here

• Salary: Up to 5000USD/Month
• Full-remote employment, work from anywhere and/or from one of our physical offices in Vietnam, Singapore or Hong Kong occasionally
• Local time zone office hours, work by your schedule
• Paid annual leaves
• Employee stock options
• Performance bonus
• Performance review 2x a year
• Company activities & team offsites to exotic locations
• Training and development plan

BBE Marketing is seeking a contact researcher to help us in building our databases, data architecture, and pipelines that power our business. In this role, you will be collaborating with other research engineers to research data, and verify data in our database. In order to be considered for this role, you will need to take the attention to detail test that is sent to you upon applying.

**

• Research contact information utilizing different tools
• Create and manage guides for different tasks
• Create and optimize processes for different tasks
• Verify and perform quality control on the data in our database
• Collaborate with other team members in meeting goals

**

• You are competitive
• You have excellent time management skills
• You have a very strong attention to detail
• You have solid organizational skills
• You have strong Communication skills
• You have strong writing abilities
• You have the ability to work effectively within a team.
• You have a strong work ethic
• You take initiative
• You give honest feedback and also take honest feedback
• You take ownership, and come up with ideas to improve our company
• You are thoughtful and clear in your writing.
• You have strong problem solving skills and critical thinking abilities.

**

BBE Marketing provides products and services to help businesses connect with celebrities and influencers. We are a small, fast growing company who is passionate about our mission.