Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), AST (UTC -4), FKST (UTC -3), CEST (UTC +2), BST (UTC +1), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4), CVT (UTC -1), WAT (UTC +1), SAST (UTC +2), EAT (UTC +3)

Our goal in support is to help clients succeed. We are hiring support experts for WPML team. You’ll troubleshoot problems and help clients use our products. You’ll be working closely with other supporters, with the development team, and with the documentation team.

**Being an OnTheGoSystems supporter is about helping people.

We work hard and have fun together. We are offering work from home with a very strong team of supporters and developers. Our support team is ided into smaller teams within similar time zones, where supporters can consult and help each other.

You will be replying to questions from clients, debugging issues, looking at configurations and code lines, talking to other team members and escalating issues or features to our development teams.

You will, of course, need to know WordPress inside out including templates, taxonomy, custom post types, and more, and it would be a nice plus if you have some experience with our products (WPML & Toolset).

It’s important to be a good team player, an excellent communicator, to be creative, straightforward and honest. 

You do need a reliable strong internet connection (we have calls daily) and self-discipline, especially when you are almost done but there’s a client reporting an issue that needs debugging.

We are looking for people who know what GIT, WP Loop, PhpStorm, Taxonomy and .MO files are, and if they don’t are very happy to learn! We are constantly teaching ourselves new technologies and workflows and we have an intensive training program both for newbies and experienced supporters. Above all, we are looking for people who just love helping others and get satisfaction from resolving problems.

**

– At least 2 years of proven experience in a Technical Customer support role

– Experience building websites using WordPress

– Excellent English skills (both written and spoken)

– Outstanding problem-solving skills

– Being able to work one day over the weekend (not a must-have but a huge advantage)

**

This is a 100% remote position. Candidates must be self-motivated, focused, and organized to succeed.

• Be part of a team of smart, self-driven iniduals.
• Get a full-time and steady position.
• Meet and collaborate with team members across the globe.

**

• A generous home-office setup budget to create or improve your workspace
• A yearly scholarship
• Kindle device and access to our library
• Paid holidays

We come from all around the world, from many different cultures, speak dozens of languages, and make beautiful products. We invite you to become part of a special team!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Please do not apply if you are not based within the timezone of UTC−6: to UTC−5 (EST and CST), as we will be unable to consider your application. While this is a remote position, we can not consider candidates that are not based in this region. You can find a detailed explanation in our Recruitment FAQs.

At Hotjar, we’re creating Product Experience Insights software for digital product teams. We help show how users behave and what they feel strongly about, so product teams can deliver real value, fast.

Reporting to Hotjar’s Legal Team Lead as part of our Compliance ision, you’ll focus on Sales enablement, contract, and procurement projects. You’ll communicate daily with internal and external customers, and lead and participate in legal projects spanning different areas of law. You’ll use your legal skills and commercial acumen to help Hotjar’s Sales and Support teams support customers and negotiate vendor agreements. You’ll be part of a team that focuses ruthlessly on being a business enabler.

Working alongside other legal and compliance team members, and external counsels, you’ll draft, review, advise and update contracts, terms of service, external and internal documentation, answer customer queries, and more to enable us to reach our vision. 

**

• Provide best-in-class legal support to Hotjar’s customers and internal team members.
• Review and negotiate legal documents (vendors, sales and partnership agreements, terms of service, NDAs and Data Processing Agreements, addendums, etc.).
• Provide legal advice to executives and team members on a wide range of legal topics.
• Work with external legal advisors to manage Hotjar’s legal risks and ensure compliance with state and federal laws.
• Implement internal processes for managing Hotjar’s legal workflows and record-keeping, and generally to improve efficiencies and comply with Hotjar’s contractual obligations.

**

• A J.D (or equivalent) legal degree with a license to practice law, having wide-ranging experience practicing law in-house, ideally in the SaaS industry.
• Significant experience with standard contractual or business agreements in the US together with strong negotiation, risk assessment, and collaboration skills.
• A business enablement approach to addressing customer legal matters and contract reviews.
• Experience with data privacy regulations and best practices. 
• Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company values, culture and ways of working.
• Must submit to a background check confidentially processed by our third-party. 

Compensation Range:

The budgeted compensation range for this role is $95,000 to $125,000 annually, where the offer typically falls in the range of $105,000 to $110,000. Our ranges are established after performing market research but the specific compensation amount of the offer will be determined based on relative experience, skills, and equity across the team. We encourage all candidates to read our Recruitment FAQs to further understand our approach to compensation and how we structure our contracts.

In addition to the monetary compensation, we provide all team members with an assortment of unique and popular perks valued at more than €10,000 a year, plus stock options and 40 days of annual leave. These have been chosen to reflect our values and ideals, be it encouraging constant learning with our Personal Development Budget, a great work/life balance with the Holiday Budget, or a happy, healthy team with our Wellbeing Budget.

Here at Hotjar, we welcome team members of all backgrounds, identities, and experiences. Working with respect is built into our core values: we are honest, tolerant, and inclusive. We celebrate the uniqueness and strength found in ersity. We all commit to creating a safe working environment and are allies to those less privileged. And we fully believe that living by these values helps us to make our company, and our product, better.

👉 The Basics

Lemonpie is a full-service podcast PR company that specializes in securing our client's guest interviews on podcasts that are already speaking to their target audience. 

We're also not your standard PR firm. We guarantee our results & never, ever, take the "spray & pray" approach. 

Our team is the very best at what they do and we may or may not be having a bit too much fun building this thing together. 

**

• Founded: 2016 
• Employees: 10 (a small team doing big things) 
• Growth: Last year alone, our revenue doubled & clientele grew by over 30% ● Location: Fully distributed 
• Brands we've worked with: HubSpot, FreshBooks, Four Sigmatic, Doist

Role:

• Primary purpose: Conduct outreach for client Podcast Tours 
• Schedule: Full-time & flexible 
• Location: Fully remote, live & work anywhere within the U.S. 
• Time off: Unlimited PTO with a mandatory 3 weeks off per year (not including the ~15 holidays we're closed for throughout the year) 
• Other cool perks: An additional $1200/year remote work stipend, a generous parental leave policy, team performance bonuses, and an achievable growth trajectory for every role within the company. Oh, and we're awesome. 

🍋 The Team

We feel it’s crucial to understand the part you play in any team you join, as well as the other roles within it. 

With that in mind, here’s how our Public Relations team (which we call our Talent Relations team internally, so don’t let our LI profiles confuse you!) is structured:

• Head of Public Relations - Reports to the CEO. Leads the entire PR team, including each role listed below, and is responsible for all overarching team strategies, processes, metrics, etc. Also the only role in which there will only ever be one person occupying. All other PR team roles will multiply as we grow. 
  • 👏 Meet Arlie. Her smile is almost as big as her work ethic. 
• Public Relations Director - Reports to the Head of Public Relations. Oversees up to 4 Public Relations Managers, 1 Public Relations Associate, and 2 Scheduling Coordinators, while aiding in client strategy & reporting. 
  • 👏 Meet Olivia. Her perfect hair doesn’t hold a candle to her PR expertise. 
• Public Relations Manager - Reports to the Public Relations Director. Primary person responsible for 4-5 client accounts with support from the PRD for strategy, the PRA for pitching, and the Scheduling Coordinator for scheduling & prep material. 
  • 👏 Meet Adrienne. Known for sharing the best TikTok’s & her world-class follow-ups. 
• Public Relations Associate (this could be you!) - Reports to the Public Relations Director. Aids in pitching efforts for up to 16 clients as needed. 
  • 👏 Meet Danielle. Pickleball pro & pitching master extraordinaire. 
• Scheduling Coordinator - Reports to the Public Relations Director. Schedules bookings & creates prep material for up to 8 clients. 
  • 👏 Meet Tiffany. Animal lover (especially otters) & professional napper. 
  • 👏 Meet Ashley. Proud model of anything leopard & future Iron Chef contestant. 
• Client Experience Manager - Reports to the Head of Public Relations. Is responsible for all client onboardings, as well as client milestones, personal celebrations, etc. 
  • 👏 Meet Megan. Queen of organization & wower (it’s a word) in…everything.

💪 What You'll Do

Our Public Relations Associate role exists to aid in providing clients with a successful Podcast Tour via pitching and relationship building. 

Here’s a brief breakdown of how you’ll achieve that:

• Pitching - Crafting & sending compelling (& personally tailored - we never take the spray & spray approach) email, video, and social media pitches to podcast hosts to secure guest appearances for our clients on their shows.
• Relationship building - Build trust with hosts by ensuring you understand the premise and goal of their show and that any client you pitch them would genuinely add value to their listeners. 

✅ Requirements

Qualitative:

Other people might call these soft skills, but we don’t believe there’s any such thing. Instead, we call these our People Pillars, because no one gets in without them. They’re not a dusty list of “nice to haves” we keep in our metaphorical basement, only to pull them out when we’re hiring. 

They’re part of the living, breathing organism that is our culture and we don’t risk negatively disrupting it. For anything. Ever. 

Not for 20+ years of experience. Not for mind-blowing industry connections. Not for a proven track record of doing every last thing we do as a company with 100% success. Not even for a hand-written referral from Tim Ferriss (we mean it, sorry Tim). 

Nothing. 

That’s why we place an even higher level of importance on our qualitative requirements than our quantitative (which are still very high). 

With that, if you can’t honestly see each one of these traits within yourself and are confident they would shine through to us via your written & verbal communication with us, we ask (in our kindest, most gentle voice), that you come back and visit us when you can. 💛 

• Kind - Speak and act kindly, regardless of the situation. 
• Empathetic - Able to authentically put yourself in the shoes of clients and teammates. 
• Vulnerable - Able to share those “crazy” ideas, respectfully speak up when you disagree with an approach the team or company is taking, and share when you’re going through something personally challenging so we can support you. 
• Funny - We’re a company run by young, talented, and fun iniduals. If you don’t laugh at a good meme, get sarcasm, and have an easily identified sense of humor (even if it’s different than anyone else’s on the team) we may not be a great fit.
• Personable - Clients and team members would enjoy communicating with you. Never, ever, under any circumstances, are you even remotely coarse in your written or verbal communication. 
• Proactive - You look ahead to stay ahead of possible challenges & take action before you have to and without prompting. 
• Resourceful - Wouldn’t ask anyone something you could Google. 
• Over-communicative - Responsive & engaged. Enjoys speaking to both clients and team members. Provides clients, their team, & the leadership team with status updates as needed. 
• Organized - You would honor and improve organizational systems currently in place, keep to-do lists up to date, and manage your time effectively. 
• Trustworthy - We would never have to wonder if you’re working when you say you are, you’d never dream of sharing any inside intel, and you’re always transparent about mistakes. 
• Accountable - You own your work for better or worse, meet deadlines, etc.

Quantitative (Non-negotiables):

• 6+ months of pitching experience - You’ve run point on conducting outreach (this could be to media outlets, community organizations, etc.) on a regular basis. 
• 6+ months of project management experience - You’ve been in charge of keeping at least 1 kind of project management platform (Asana, Trello, Basecamp, etc.) up to date on a daily basis. 
• 6+ months working with GSuite - You’ve regularly used GSuite tools. Specifically, GMail, GCal, & GDrive. 
• General PR knowledge - You see, understand, & truly believe in the value of PR in the modern marketing sphere. You’d never recommend an ad over good content, write a cheesy CTA, or see adding value to someone’s life or business for free as a waste of time.
• Generally tech-savvy - You’re a digital native that’s heard of all systems/tools mentioned throughout this job description. 
• Impeccable written & verbal communication skills - Every role at Lemonpie involves written or verbal communication tailored to our internal brand voice (fun, friendly, informative, & always professionally upbeat) but with each team member's unique stamp on it. 
• Attention to detail - We know every job posting on this side of the hemisphere states this as a necessity, but we actually mean it. Not attention to detail like you remember someone’s name. Attention to detail like you notice if someone puts a phrase in italics in an email but missed a letter at the end that’s still in the standard font. 
• Internally motivated - We don’t (and can’t) micromanage, so if you’re someone who needs to be frequently steered in the right direction or doesn’t work well autonomously, we’re just not meant to be. 
• Independent thinker - You see the way something has been done but think independently enough to make it better vs. going with the flow. You come across a unique situation that you haven’t been trained in yet but you can piece together other parts of training, how we handle things as a company from a high-level POV, etc., to come up with a great game plan rather than needing to ask someone how it’s always done. 
• Intuitive & thorough researcher - You’d never miss the fact that a show you’re pitching hasn’t published an episode in a year or doesn’t accept guests, you’re able to easily find the correct host information, etc. 
• No ego - “I don’t need to be right; I need to get it right” aligns with your way of thinking. 
• Coachable - Not just from a willingness to learn perspective, but you also take any feedback to heart and apply it right away. We’re able to see our feedback and guidance in your work as you get up to speed & beyond. 
• Growth mindset - You see consistent learning & improving as an extension of any role you serve in. This isn’t fluff. We don’t do so good with “good enough,” truly. 
• You live in the United States.

Good to have:

• Basic business knowledge - You know what the acronyms SaaS, ROI, SEO, SME, B2B, B2C, D2C, KPI, PPC, ARR, CPM etc. are without googling them and you have a good understanding of what businesses expect from the PR vendors they partner with. 
• Sales or marketing experience - Bonus points if you’ve worked with brands on their sales and/or marketing efforts outside of pitching. 
• Specific tool experience - You’re familiar with Slack, HubSpot, & Notion. 
• Remote work experience - You’ve learned a new role primarily asynchronously, have managed your own workflow independently, don’t need a call to navigate hiccups, etc. 
• You love podcasts - It’s kind of our thing. 😉 

🚀 Success Indicators

How you'll know you're killin' it in this role every step of the way. 

At 1 month:

• Pitch training is complete 
• Has met & familiarized themselves with each TRM & TRC they’ll be working with Has familiarized themselves with the goals of each client they’ll be pitching
• Is able to craft ~5 pitches per day 
• Is actively participating in weekly team calls 
• Is engaged during/actively participating in team activities and conversations, including weekly team meetings, Know Your Team Tuesday questions, Chat N’ Chills, etc.
  Is actively coming to the team/leadership with any questions they may have
• Is keeping notes on pertinent information for future reference 

At 3 months:

• Everything under the 1-month success indicators 
• Is able to craft ~8 pitches per day 
• Keeps HubSpot and other tools updated appropriately 
• Identifies and/or implements new ways we can improve their role, processes, and/or client experience 
• Is operating autonomously and productively on a day-to-day basis 
  • Doesn’t require frequent input from others to successfully complete 
  • responsibilities 
  • Follows through on what they say they’ll do when they say they’ll do it
  • Overcomunicates on status updates, learning challenges, misc. roadblocks, etc.
• Is adhering to Lemonpie’s communication guidelines 
• Is outwardly displaying signs of all People Pillars

At 6 months:

• Everything under the 3-month success indicators 
• Is able to craft ~10 pitches per day 
• Has implemented at least 1 significant improvement to their role, processes, or client experience 
• Is regularly participating in some form(s) of professional growth (books, articles, lunch & learns, webinars, courses, etc.) 
• If interested in a future TRM role they’ve met with the Head of Talent Relations & Chief People Officer for feedback/next steps 

At 1 year:

• Everything under the 6-month success indicators 
• Capable of training a new team member in the same role 
• If interested in a future TRM role they’ve started shadowing TRM’s/seeing where they could pitch in on client work 
• Has implemented at least 2 significant improvements to their role, processes, and/or client experience 

✨ Benefits

Making our people happy makes us happy. Here's how we do it. 

• Live & work where you want - We’ve been remote from the start and have a fully distributed team, so you can live anywhere (within the U.S.) and work from anywhere your heart desires. 
• Flexible schedule - As long as you’re available during core business hours and keeping full-time hours (7 am-3 pm, 8 am-4 pm, 10 am-6 pm, etc.), you have the freedom to create a schedule that’s optimal for you. 
• Unlimited PTO - Not unlimited so you feel bad taking it, not unlimited but you have to cut through a ton of red tape to use it, and not unlimited to a certain point. Truly unlimited. We strongly believe in working to live, not living to work, and want that to show in all of our employees’ lives. We also know that taking plenty of time away from work is crucial for our mental health, which is why we have a strict 3-week minimum time off each year policy in addition to the ~15 days per year we’re closed. Fun fact: We’ve never denied a time off request in the 5 years we’ve been in business. 
• Paid parental leave - Our maternity & paternity leave is fully paid for up to 18 weeks. We have a mandatory 12 weeks of paid leave for all new parents (biological or adoption) but we encourage you to take as long as you’d like up to 18 weeks. 
• Remote work stipend - We add $1,200/yr to all of our salaries to provide our team with an extra $100/month to fuel their remote work-life (coffee when working from a coffee shop, a co-working space, or more loungewear as a reminder that you never have to wear uncomfy pants again). 
• Real growth opportunity - Even though we’re a small company, we’ve intentionally designed our team structure to allow for internal promotion for every role, and the average time someone is with us before getting their first promotion is less than a year. 

🌠 How To Apply

If everything you've just read has you jumping on a couch Tom Cruise circa 2005 style, consider this your formal invitation to apply! 

Are you a tech-savvy professional with a gift for showing others how easy it can be to use things? AR Workflow is looking for someone like you to join our team as a Customer Success/Onboarding Specialist.

A high-growth start-up offering subscription-as-a-service software to disaster restoration contractors, we're a small, energetic company. You'll have a chance to make a big impact here. It's also a great place to grow. We're passionate about building a erse workplace that reflects the changing nature of work and provides opportunities for competent people with talent, drive, and enthusiasm to thrive.

The Role

As a Customer Success/Onboarding Specialist, your primary task will be assisting prospective and existing customers by demonstrating and explaining the many advantages of using AR Workflow. The goal is to always deliver a delightful customer experience and maximize customer retention. You'll need to provide both administrative and operational support to the members of our Customer Service team as they work to retain and grow our subscription list. Customer Support Specialist is a fast-moving role that demands exceptional communication and people skills, an eye for detail, the ability to think on your feet, and the willingness to adapt to constant change.

You will be working directly with the founder and original developer. You will be able to influence and make real changes and see the results of those changes immediately. You will learn what it takes to build a software product that makes a huge difference for the businesses we serve, and that people love to use every single day.

Responsibilities and Day-to-Day

As a small company, we sometimes must wear more than one hat. If you’re someone who prefers to stay in your lane and within your comfort zone, this type of role is not one you’re going to enjoy. This role does not require that you know how to code, and there will be no coding involved as part of this role. It does require, however, that you are technically minded enough that you can explain more complex functionality in the software in a compelling and easy-to-understand way to a prospect that does not have as much technical inclination.

There are four main categories that will make up your day-to-day:

• Demo and Onboarding meetings with prospects/new users over Zoom
• Ongoing relationship management and customer success
• Customer support
• Side projects

Let’s e into each one of these a little bit further:

**

Your first responsibility will be to help grow the company by converting inbound leads into paying customers. You will engage with prospects who have signed up for a free trial or requested a product demo and show them how to be successful with the software, so they continue as paid subscribers. At first, you will be connecting with the prospect to discover their pain points. You will be explaining and demonstrating how our solution can solve those pain points, and then going right into the onboarding and implementation from there. The sale is made after we prove we can walk the walk, and they see their workflows playing out in the software.

**

Once the prospect becomes a paid subscriber, you will continue to build relationships with the customer. You will be strategically reaching out to certain customers to increase engagement and reduce the risk of them churning out.

As you will be spending a significant portion of your time speaking with existing and prospective customers, you will be learning all about the problems they are facing and what is important to them. With this information in hand, we will work together on the product roadmap to prioritize new features and capabilities to be built into the system based on the direct feedback you are receiving. Despite our small team size, we build lightning fast with new features and updates rolling out constantly, so it will be fun to watch the evolution of the app and to delight customers with the kind of speed that makes them feel like this was built just for them.

**

Another large part of the role while not in meetings or conversations with customers is providing support. You will answer questions and respond to issues reported by customers over email and live chat. You will also provide phone and Zoom-based support.

**

You may be thinking by now that everything above sounds like a lot and how will you have time for side projects? We’re building out the team to spread out the meetings and support so that you also have time to contribute to valuable and impactful side projects. All these projects will share a common goal – making the other parts of your job easier and allowing you to be even more successful.

For example, based on your skills and interest, you might:

• Design new onboarding workflows
• Create new user guides and documentation
• Enhance or create drip email campaigns and email copy to improve user engagement and conversion
• Create video and written content for blogs and social media,
• Create training videos and more!

Requirements

In this role, you will need to take complete ownership of your assigned prospects and customers. You will be given all the tools and support to be successful without being told what to do every step of the way. If this appeals to you, then this may be the perfect position for you.

Here are some other qualifications that would make this role a good fit for you:

• You have at least 2 years of experience in customer support or customer success role for a software company
• You have a reliable and fast internet connection.
• You demonstrate friendliness and empathy when conversing with customers and other people and can relate well to a variety of different people.
• You are comfortable proclaiming that you are tech-savvy. You don’t need to be a developer, but you should be able to learn how to use new software products quickly and deeply.
• You love the idea of efficiency. You are constantly driving to make yourself more efficient, and the idea of making other people more efficient excites you.
• You can articulate how technology solutions can improve lives and improve businesses.
• You love to learn, and you love finding new ways to get things done better and faster.
• You have excellent written and verbal communication.

We can’t wait to work with you and build something truly amazing together!

**Who We Are

Float is the world’s leading software for teams to plan their time and, behind it, is a world-class team looking for a Customer Support Specialist (Americas) in Mountain or Pacific time zones (candidates in South America, Canada or Mexico locations only please) to join us. From New York to the UK, Canada to South Africa_—_our Engineering, Product, Marketing, and Customer Success teams work asynchronously, helping brands such as Airbnb, Buzzfeed, and Ogilvy plan and manage their time better. Float is self-funded, profitable, and growing. If you’re align with our values, and are looking to join a team that’s passionate about helping others work and live more productively, we want to hear from you. Here are a few tips from our CEO to make sure your resume stands out from the crowd.

**Why We’re Hiring For This Role

Helping customers succeed requires a great product and support from a team of experts that can help facilitate and realize the product's potential. The quality in which we deliver support is one of our competitive advantages, and accelerates our opportunity to be successful as a category-leading service. At a fundamental level, it’s core to our service level offering that we provide customer support during typical business hours worldwide.

With our primary customer regions being EMEA and Americas, we look to have a full Support team that is able to tackle our inbound support requests and also identify opportunities to be proactive and improve the overall customer experience. Our team, although small, covers the full customer journey - from first learning how to use Float, setting up billing and invoices, troubleshooting bugs and issues, sharing feedback and feature requests, and assisting with account changes.

Our Director of Customer Success, Alison, explains the important role you will play within our Customer Success team. **Watch this video.

You’ll be working asynchronously with a bright, dedicated team from across the globe, with a strong focus on finding solutions for our customer community.

**What You’ll Be Responsible For

Our support department is our front-line team who works hands-on with our customers to answer questions, provide troubleshooting for bugs and issues, and manage our inbound sales leads.

In the first few months your main priority will be:

• Understanding the ins and outs of Float to become a product expert.
• Take a shift of inbound tickets through Intercom and help address questions, feature requests, or bugs. The best way to learn is to jump right in!
• Start the troubleshooting process for customer issues and bugs and identify escalations for Tier 2.
• Contribute to enhancing our existing support collateral (internal training library, FAQ content, macros) to improve the quality and efficiency of our responses.
• Share feature requests from users in Canny and additional feedback to our Product team

As you’ve become more comfortable in the role you’ll:

• Using reporting to identify opportunities to improve efficiency in how we address tickets or escalate issues.
• Collaborate with other teams like Sales, Account Management, Marketing, and Product.
• Identify projects that directly impact our OKRs and plan how to implement them.
• Create new resources to improve the self-service model of support.
• Have the opportunity to have a real impact on our growing team!

**

We want you to love your work and believe that these skills will allow you to succeed in the role.

Applying these skills requires:

• Proven experience successfully working in a SaaS-based Customer Support team
• Vibrant, clear, communication skills - delivers messages clearly and efficiently, and can speak to different skill or knowledge levels
• Expert with ticketing tools like Intercom (preferred, we use it), Zendesk, or Help Scout
• Natural problem solver with a moderate understanding of technical concepts like APIs and finding errors in the Dev Tools in a browser
• Comfortable using video, screenshots, or email to solve customer issues effectively

As a fully remote team, we’re looking for someone comfortable with asynchronous communication as the default, which means you have previous remote experience and are comfortable using tools like Slack, Loom, and Asana to communicate as needed. Don’t worry—you will have significant deep work time since we have very few meetings.

**Why Join Us

We’re a global company with a erse team of folks from all over the world who share a common belief in living our best work life. That includes a flexible asynchronous policy that allows you to work whenever you work best, minimal meetings, annual team meetups, and perks and benefits that support your personal health and well-being.

Our growing range of perks and benefits include:

• Home office expense budget
• Co-working expense budget
• Health & fitness budget
• Annual team meetup - we’re headed to Chamonix in 2022!
• Care for your community donation or leave

We understand that you probably want to learn a bit more about us as well, so here are some resources to get a sense of who we are and how we work:

• Learn more about our team, mission and values
• **Read more about our Best Work Life
  **

The salary for this role is US $94,947 (Level 3). Here’s a blog post with more information on how we determine our salaries.

_Note: Industry research shows that women and those in traditionally underrepresented groups generally don’t apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don’t check 100% of the boxes—that’s okay—we encourage you to apply anyway and highlight what you can bring to the table.

_

**Hiring Process For This Role

You’ll find a lot of useful information about our interview process and what it’s like to join our global team on the Float careers page. The hiring process for this role looks like this:

• Initial First Meeting: If your application is shortlisted, you will have a 15-minute meeting with our Talent team. This meeting gives us an opportunity to learn more about your experience and also allows you to ask any questions you have about the role.
• Manager Interview: You’ll meet with Alison, our Director of Customer Success, for a more technical interview. This is generally a 45-minute interview that will take a deep e into your customer support skills and experience.
• Founder Interview: As the final step in the interview process, you’ll meet with Glenn, Float’s CEO, for a 30-minute interview.
• Reference Chats: We ask for a prior manager reference and we also connect you with a Float team member so can ask those important questions to help you make the best decision as well.

Our hiring process takes an average of 29 days from the first interview to a job offer (based on 2022 data). The Talent team will be in touch each step of the way to ensure that you are well informed and aware of the next step in the process.

Unfortunately, due to the high volume of applications, we only contact candidates who have been shortlisted for the role. If you do not hear from us within 14 business days of submitting your application, we encourage you to apply for another role in the future.

Growth Cave is an eLearning company in the online marketing & advertising industry. We teach people how to sell online courses around their knowledge & expertise, using social media ads to get customers. Lucas Lee-Tyson (the CEO) started the business from his college dorm room when he had over $20,000 in student loan and credit card debt. In just 4 short years he has been able to grow the business to over $15M+ per year with 25+ full time employees, who all work remotely. Our reputation is one of the best in the online marketing industry and we are on pace to hit over $50M+ year within the next 2 years.

We are looking for an experienced Chief Operating Officer or COO to oversee, improve, and scale our organization's ongoing operations and procedures. You will be the company's second-in-command and responsible for the efficiency of business. You'll have to maintain control of erse business operations, so we expect you to be an experienced and efficient leader.

Starting salary range: $150,000 - $225,000 per year

This is a fully remote position - you will be expected to travel 1-2x per year for team meetups but other than that, you can live/travel wherever you like :)

Responsibilities

• Design and implement business strategies, plans and procedures
• Set comprehensive goals for performance and growth
• Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)
• Lead employees to encourage maximum performance and dedication
• Evaluate performance by analyzing and interpreting data and metrics
• Write and submit reports to the CEO in all matters of importance
• Manage relationships with partners/vendors

Requirements

• Proven experience as Chief Operating Office or relevant role
• Demonstrated excellency in management, follow-through, delivery, focus, project management, and "people stuff"
• Demonstrable competency in strategic planning and business development
• Working knowledge of data analysis and performance/operation metrics
• Outstanding organizational and leadership abilities
• Aptitude in decision-making and problem-solving

Benefits

• Training & Development
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home
• Wellness Resources

(Fully remote, 50%+ overlap with UK working hours required)

DebugBear is looking for an experienced JavaScript developer.

What we do

DebugBear is a site speed testing and monitoring service. We help companies make their websites load faster and improve their Google Core Web Vitals metrics.

We're a small business and you will be working directly with the technical founder. In this role you get to have an impact on all aspects of the product.

The role

As a full stack developer you will:

• Implement and maintain product features while keeping in mind user experience, implementation costs, and maintainability
• Make the product scale to a larger number of users
• Ensure the product is reliable and secure

Working in an early-stage company, you need to be able to take on a variety of tasks and complete them successfully, sometimes in the absence of established processes. You need to be mindful of customer needs to understand and challenge requirements.

Working at DebugBear

We value building a stable product that doesn't break unexpectedly, especially not outside work hours. For example, that means working with proven technologies where possible and writing automated tests.

While there is some flexibility with work hours, this is not an asynchronous role and we expect fairly consistent work hours. Frequent communication is expected.

Collaboration is mostly through Slack and GitHub, but this might change in the future as needed.

Tech stack

Here are some of the technologies we use:

• TypeScript
• React
• Express
• Postgres
• Google Cloud
• Jest, Puppeteer
• Sass CSS

Application process

1. Introductory call discussing the role and your experience
2. Technical interview
3. An additional call as needed to discuss details
4. Reference checks
5. Offer

Have questions?

Email [email protected] if you have questions about the role.

Requirements

You will need at least 3 years of commercial development experience, including significant experience with:

• Node
• JavaScript
• React
• HTML/CSS
• Relational databases (e.g. Postgres/MySQL)

Bonus points

We also value experience with the following:

• TypeScript

• Web performance optimization

• Building SaaS products

• Building developer tools

• Working for a small business

Benefits

• Fully remote
• Budget: $4,000 to $6,000 per month
• 28 days off a year

Time zones: CET (UTC +1), EET (UTC +2)

Product Manager AI SaaS

Product Manager is a full time, permanent, remote job anywhere in Europe.

**

We are a first-choice staffing partner of high-growth startups and scale-ups worldwide.

**

**

We’re hiring the first

Product Manager AI SaaS

to join Swiss AI SaaS innovators. The company was founded by leading AI researchers from ETH Zurich with the mission to empower organizations to build and deploy trustworthy AI. They are building the world’s first AI SaaS platform that enables companies to deliver robust AI models.

After successful validation of the platform across key industries, we are now hiring**the First Product Manager AI SaaS** to help us ensure our clients have an amazing experience using our product. In this challenging and critical role, you will be responsible for driving our product roadmap. To do this effectively, you will work closely with our customers, to understand their pain points, current workflow, and how they are using our product, as well as with our product team to execute the roadmap that will take our product to the next level. We are a small but dedicated team and expect everyone to be self-driven, comfortable working in our dynamic and fast-paced environment and embrace the challenges we face.

Job Scope

As Product Manager you will have the opportunity to:

• Work directly with an experienced C-level and executive team: we have previously built two successful deeptech ETH spin-offs acquired by PwC and the cybersecurity unicorn Snyk;
• Have a massive impact on a product used by the best AI teams in the world and impact how AI teams work in the future.
• Play a key role in solving the critical pain points in delivering robust AI models to production to accelerate the widespread adoption of AI
• Experiment with your own ideas and implement them in the product

Main Responsibilities

• Help us translate our vision into deliverable product – drive product vision and strategy,  prioritize features based on market feedback and customers’ needs;
• Communicate the product roadmap internally to erse teams – product, sales, marketing – to ensure everyone is aligned and understands the current/future product state;
• Understand workflows used by ML teams – from data preparation and labeling to model building, testing, deployment, and serving across erse customer deployments – who are all the stakeholders, how do they interact, what tools they use, what are the pain points and bottlenecks, and what do different stakeholders care about. 

Key Requirements

• 5+ years of product management experience
• Experience with B2B SaaS products and market
• Experience working with and leading engineering and design teams
• Excellent communication skills, providing the ability to translate complex technical discussions to erse stakeholders (clients, engineers, management)
• Self-motivated with the ability to work in a dynamic, fast-changing environment
• Knowledge or experience in AI is a huge plus.

Company Offer

• Fully remote job with flexible working hours 
• Opportunity for professional development 
• Generous annual salary + equity package
• A market-invested pension plan
• 25 days of paid vacation
• Discounts at sports facilities
• Accident insurance
• Regular company retreats 

Interview Process

1. Introductory call 
2. Conversation about product
3. Conversation about strategy
4. Final Round 
5. Offer 

Apply Now

For Product Manager AI SaaS, only shortlisted candidates will be contacted. Your job search is strictly confidential.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

We are currently seeking for an Executive Assistant to provide administrative support remotely.

An Ideal candidate is required to have experience of fulfilling various administrative tasks, including answering emails, scheduling meetings and travel arrangements.

ESSENTIAL FUNCTIONS/ RESPONSIBILITIES:

• Maintain my appointments/calendar.

• Email management and organisation.

• Prepare presentations and/or spreadsheets.

• Social Media management.

• Create structure/workflow/processes.

• Research technologies and make recommendations.

• CRM administration: updates and data entry.

• Make travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.

• Project Assistance/Coordination.

• Event planning and coordination.

KEY ATTRIBUTES:

• Detail-oriented, organised, and efficient.

• Extremely self-motivated with strong time management.

• Proactive, pragmatic, and resourceful problem solver.

• Trustworthy and reliable.

• Friendly and professional communicator.

• Ability to manage multiple priorities and meet or beat deadlines with no errors.

• Tech-savvy and quick to learn new concepts.

• Ability to anticipate the needs of others coupled with a strong desire to serve.

• Adaptable.

Benefits

• Flexible Schedule.

• Health & Dental Insurance.

• Employee Stock Purchase Plan.

• Profit Sharing/Bonus Scheme.

• Employee Wellness and 401k plans

• Paid Time Off and Holidays/Generous

Company,Discounts/Bonuses.

Additional Information

• Salary: $35.00

• Frequency: Per hour

• Remote Job: Yes

• Employment Type: Full time

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

We’re hiring a Senior Media Buyer to drive our advertising efforts across multiple ad channels. 🚀

You’ll own the strategy, execution, tracking, and optimization of paid channels (e.g. Google Ads, Microsoft Ads, Facebook Ads, LinkedIn Ads) to generate leads and build awareness.

The ideal candidate is a data-driven, results-oriented performance marketer who enjoys building, testing, and optimizing campaigns. They have deep channel expertise and a solid understanding of how to reach a target audience at all stages of the funnel.

Responsibilities:

•  Design, execute and optimize ROI-positive advertising campaigns across multiple channels 
•  Write compelling ad copy focused on driving conversions, and work with our design team to craft interesting creative
•  Optimize campaigns and manage A/B testing to improve conversions; optimize targeting, bidding, ad copy, landing pages, CTAs, etc. 
•  Support our content marketing efforts by promoting content at all stages of the funnel
•  Set up retargeting campaigns to move leads along their journey
•  Build and maintain performance reports for all channels
•  Research and monitor key competitors’ advertising strategies

Technologies

•  Google Analytics
•  Semrush (or similar)
•  Hubspot (reporting, landing pages, custom audiences)
•  Optimizely (or similar)
•  Heap (or similar)

Compensation

•  Competitive base salary and equity
•  Unlimited paid sick and vacation days
•  Quarterly international team offsites ✈️

Required Qualifications

•  You have outstanding written English skills
•  You have at least 3 years of experience building and executing advertising strategies across multiple channels including Google Ads, Microsoft Ads, LinkedIn Ads, and Facebook / Instagram Ads
•  You’re knowledgeable in research and analytics tools including Google Analytics, Semrush, Hubspot, or similar
•  You have a track record of optimizing and improving campaign performance through A/B testing, copy testing, and other methods
•  You’re experienced in conversion rate optimization (CRO) and can contribute to optimizing conversions at all stages of the funnel
•  You're independent and a strong learner—if you don't know much about a topic, you research it until you do
•  You understand account-based marketing and how advertising supports it
•  You’ve successfully created advertising campaigns for B2B businesses
•  You have demonstrated the ability to onboard and integrate with an organization long-term: within the last 5 years, you've worked at one company for at least 2 years

Preferred Qualifications

•  Experience managing ad budgets of at least $20,000 per month
•  Understanding content marketing and SEO 
•  Ability to create image and video ads
•  Experience running campaigns on other ad channels
•  Experience managing media buys with publishers

Apply 

In your application, please include your resume, creative samples, and tell us why you want to work at Canny. 

For brownie points, add a link to your favorite GIF.

Time zones: GMT (UTC +0), MSK (UTC +3), CEST (UTC +2), BST (UTC +1), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

Cleverly **is in hyper-growth with 1,200+ clients and we are expanding internationally! We need an Account Manager in EUMEA to build relationships with 150+ clients, and strategize LinkedIn outreach campaigns for them. 

*You will be working your own timezone and taking any client who wants to work with us in a corresponding timezone*

What is Cleverly?**

Cleverly is a B2B marketing tech company that helps businesses drive sales leads and close more deals using LinkedIn outreach. LinkedIn is exploding and we're a market leader. 

Our clients love us: See our 500+ 5-star reviews on Trustpilot.

**Why you'll love it here:

1. You’ll make around 35-45k USD in year one and ramp up to 45-55k in year two (Base + Commission)
2. Your clients will be CEOs & executives in countless industries and countries, so you'll quickly learn a TON about business.
3. Our flat leadership style, work autonomy and great culture lead to a very low employee turnover rate (5% annually).

**

**The Role: Strategic Account Manager (FT Remote)

• Strategize direct LinkedIn outreach campaigns for roughly 150-200 clients (you will build up to this over time).
• You'll be responsible for client retention and upsells.
• Write cold outreach sequences for your clients.
• Make targeting lists in LinkedIn Sales Navigator.
• Write LinkedIn Influencer Content posts for your clients. 
• Become a LinkedIn expert to clients, educating and setting expectations.
• Build and manage relationships with your clients.
• Communicate internally with our team.
• Take initiative on new ways to improve the client experience.

**Our Perfect Fit

• At least 2 years experience in one of the following functions: sales, account management or outbound marketing. You will need to prove results with numbers/KPIs in one of your previous roles.
• Experience with sales and/or marketing copywriting
• Willing to go the extra mile with a strong work ethic to accelerate your learning; self directed and resourceful
• Do you get energized when talking to people and can maintain that energy all day?
• Empathetic (innate ability to understand people and business).
• Process oriented (systemic in your approach)
• Your friends would say you're organized.
• Your friends would say you're creative.

Email your resume and cover letter to [email protected] for consideration!

Looking for an experienced marketer to help Leopard.FYI's CEO Lexi stay on top of regular HQ content creation and distribution. Ideal hire would be a contractor with a 1-3 hours of overlap with PST so that we can successfully collaborate, the rest can be async (we're a 25 person async team and prefer it that way!) 

 Our goal with Content Marketing is to create high quality content for women and for employers that utilizes our research teams' ability to quickly create resources like the following:

- the gender ratios of 250 tech companies

Content will likely live on our blog, but also should funnel to standalone page or primarily live as linkedin posts.

Examples: 

Responsibilities: 

You'll be responsible for designing a project with Lexi, and then managing the processes associated to content production:

- researching topics, pulling in PH researcher to help gather data

Extra credit to candidates who have  some prior experience around optimization of the following channels, in order of priority (can also bring in additional team members / contractors to go deeper into it):

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Marginal Revolution University (MRU), a project of the Mercatus Center at George Mason University, is on a mission to increase economic literacy and needs your help! This position is remote-friendly.

MRU produces classroom resources (lesson plans, videos, interactive practice, etc.) for high school teachers, university professors, and students. Our goal is to make economics as engaging as possible and utilize the insights from cognitive science to boost learning outcomes.

We’re hiring a Director of Marketing to join our team. We are looking for a self-directed inidual who can bounce between the 10-thousand-foot view of marketing strategy and the 3-inch view of proper execution. One day you’ll be coming up with creative ways to get people interested in economic concepts and the next you’ll be ing into the analytics to see how our latest experiment fared.

You’ll have some great assets to leverage: 300k YouTube subscribers, hundreds of engaging videos, creative econ nerd paraphernalia, a strong search ranking on YouTube and Google, plus a big email list. Most importantly, you’ll join a small, scrappy team who is passionate about communicating economics and have the creative skills to pull off big ideas. Not to mention, you’ll get to work with some of the best economists in the world!

**

• Owning our overall marketing strategy to reach more teachers (particularly at the high school level)
• Executing email marketing, SEO, YouTube, Facebook, Twitter, ads, mailers, and conference strategies
• Developing key partnerships to reach high school and university educators
• Managing, implementing, and analyzing marketing experiments; running our monthly analytics meeting
• Protecting and improving the MRU brand; giving final sign-off on all marketing copy, creative, etc.
• Building an effective marketing team (leveraging internal resources, contractors, and recruiting future employees)

**

• A passion for bringing education to millions of students
• Curiosity and passion for life-long learning
• At least 5 years of proven marketing experience
• Strong organizational skills and attention to detail
• An experimental and analytical mindset; comfortable launching and analyzing online experiments
• Experience with funnel-based analytics
• Mastery of digital marketing tactics (email marketing, social media, ads, SEO)
• Track-record of success in building audiences

**

• Experience marketing to high school teachers and administrators
• Interest and familiarity with economics
• Experience with event marketing

**

• Health and dental insurance coverage (which includes paying 100% of inidual health and dental insurance premium)
• A flexible, professional, open office environment that encourages innovation and entrepreneurship
• Unlimited paid time off
• Long-term disability, life insurance, 403(b) retirement savings program, and so much more
• 12 free credit hours per semester at George Mason University!

Cash App is looking to hire a Finance & Strategy Manager - Cash App Marketing to join their team. This is a full-time position that can be done remotely anywhere in the United States or on-site in San Francisco CA.

_

**

tldr:** Dragonfruit Media is an agency that helps some of the biggest businesses and creators maximize engagement, revenue, and impact on YouTube. We leverage the power of human storytelling to amplify marginalized voices, teach valuable insights, and tackle systemic problems.

Some of the creators our team has helped include Mrbeast, Ali Abdaal, Noah Kagan, Ryan Deiss, David Perell, Sorelle Amore, as well as brands like FTX, Clickup and Linktree. In just the last 12 months, we’ve helped our clients achieve over 184 million organic views.

Our videos cover a erse set of topics, from Kendrick Lamar’s notetaking style, real estate and global economic trends, study tips, or podcast shows where our clients have interviewed Mark Zuckerberg, Elon Musk, and other top tech thought leaders.

**

**

_

• 🔥 Video is the fastest-growing and most scalable medium for organic customer acquisition

• 💵 Businesses owning organic distribution channels (vs constantly buying media) will dominate the future of marketing.

• 🌎 Stories transform lives, and if we can teach millions of people through our client's videos, we are making the world a better place.

_

1. **You’re Here and You Belong
   **

• The ability to be vulnerable with each other is the most important predictive factor for our team. Mistakes will not be held against you. Hiccups are not only expected, they are WELCOME, they are the measure of learning.

1. **Clarity is Kindness
   **

• Saying something clearly and promptly shows you care. We value transparency, vulnerability, and proactivity with communication. We also just straight-up value KINDNESS!!!!

1. **1% Better Every Day
   **

• We love to NERD OUT, and love people willing to do the same. There’s so much information out there in the world at our fingertips to make use of to make incremental progress.

**

• Whenever possible, find ways to take personal responsibility for a situation rather than blaming external circumstances. It’s the most empowered place to learn and make an impact! We like to say “Look in the Mirror, Not Out the Window”

**

**

• **https://www.youtube.com/watch?v=uAFbjxZrLn8

  **

• https://www.youtube.com/watch?v=hAGrZRYs7YI

_

• https://youtu.be/aFrJ0cRA-20

Ana Fabrega

• https://youtu.be/wz57aGU8t8c

**

• You are a YouTube NERD - You love watching and making YouTube videos, and better yet, have dug into the analytics backend and looked at retention charts

• You understand both Premiere Pro and After Effects and have a strong motion graphics and design background (not just simple editing)

• You know how to **create and review editing templates and have managed style guides for clients before

  **

• You appreciate nuanced sound design and selecting the best music gives you a silly amount of satisfaction

• You don’t need to be given the same feedback multiple times, you pay attention to **revision rounds so that everybody’s time is respected (including yours)

  **

• You’re an excellent communicator who clarifies instructions and deadlines proactively so that your team can succeed.

**

• Edit pilot videos for new clients and help create initial style guidelines

• Lead editing team

  • Give feedback to our full time and subcontractor editors across editing workflow efficiency, communication, visual and sound design, and project timeliness

• Video frame.io reviews

  • Leave comments on editor drafts to optimize for viewer engagement and produce the most engaging pieces of content possible

• Document client-specific guides for retention-specific style

  • Create a written document that explains different areas of YouTube retention

• Video post mortems

  • Provide a detailed run-through of a video after analytics once available on YouTube and help the team improve workflows for next time

**

• Compensation begins on an hourly basis but after a trial period we plan on offering competitive full-time rates up after tenure (full-time team members also receive vacation days and a healthcare stipend)

• You’ll have consistent work - we expect between 15-30 hours of hourly work a week and will work directly with an account manager who will help guide your workflows. Would be ok with someone ramping up 10 to start

**

• Once you submit your application to the google form below, we will review your responses and reach out to you via email.

• We’ll assign a trial assignment (very short 70-second video) that is similar to the portfolio above, to evaluate your editing, animation, and communication skills.

• If you meet the editing style we are looking for, we will conduct a **culture fit interview and present a paid project which will simulate the lead editor role
  **

**

If interested please fill out this form!

Any questions?  Let us know at [email protected]!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7)

Work with an enterprise B2B software company to make BI and reporting more approachable and relevant to the many teams that exist among the world's largest companies. We are a highly customizable platform that becomes the front-door to all reporting and business intelligence assets in an organization. Customers tend to be in the Fortune 500.

Half web agency project manager / half classical product manager. Our platform uses standard web development technologies to build on top of a REST API and reporting layer that allow for custom apps and landing pages to be built to the exact specifications of our customers.

Fast-paced; many moving parts. Must be a strong generalist able to juggle many customers and competing priorities, eager to work with both Product and Solutions Architecture / Customer Success teams to deliver the right solution.

Experience with web development technologies and Figma (not necessary to be a skilled designer, but some basic design chops will help), good intuition around usability on the web (both desktop and mobile), as well as a knack for working with customers, and clean, understandable requirement writing are all key for success in this role. A strong conceptual understanding of web technologies and how they fit together is imperative (HTML markup, CSS, JavaScript and Ajax, REST methods, etc). Must also be open to helping wrangle a certain amount of data (generally with support from Solutions Architecture team)

No-nonsense work environment that values thoughtful productivity, craft, and white-glove customer support.

**The Team

We are a 25-person strong, fully remote startup. The culture we foster is important to us. You can count on us to listen, to be honest, and to try our best to do what’s right, every day. At OTR, we each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

**

We have product-market fit. Our service is used by thousands daily. And we're profitable. But our legal services marketplace is just getting started. We haven't even penetrated 1% of available market share. This is where you come in. You'll help us turn a product that users love into a household name. Over 100,000 drivers are pulled over and ticketed every day. How do you put our app into each of their hands?

While we generate tens of millions in revenue, we've never had a marketing team, or a marketing hire. We've still managed to grow triple digits year over year. We're now looking for that elusive, talented, almost-mythical marketing mind to join the team.

**

You are an experienced marketer, with scars and triumphs under your belt. You are as comfortable strategizing as you are executing. You're comfortable with deadends and the all too common lack of data, but you don't get stuck, you persevere. You know when to double down and when to call it quits. You're always tackling multiple efforts on multiple fronts. You'd tackle even more, but there are only so many hours in the day.

Ideally, you've successfully built up products at other startups. Marketplace experience? Even better. You understand that B2C is completely different from B2B, and the former excites you more. You have experience building a team around you, as marketing efforts scale up. And others can speak of your marketing prowess.

You're comfortable thinking big picture. You have a vision for what needs to be accomplished, and how, but you haven't forgotten how to roll up your sleeves and getting in the weeds doesn't intimidate you. Actually, you enjoy it - you feel like you can do most tasks better anyways. You are, after all, an operator.

You can tackle everything from SEM and SMM to PR and content strategies. You can not only formulate a strategy to reach out to influencers, but also get them onboard.

It goes without saying that you are an excellent communicator, both written and verbal.

Last but not least, you adopt lean principles and you are data driven. How will you measure each channel and experiment? What is and isn't scalable or repeatable?

As OTR's first marketing hire, you'll come in and take charge. You'll own your KPIs while dealing with the ambiguity. We don’t know what we don’t know, but we're eager to experiment and learn. We're looking for someone who will eventually grow into a CMO role and build our marketing org.

If this sounds like your next challenge, introduce yourself. Tell us your favorite marketing content (i.e. podcasts, books, etc.) and how you stay sharp in this ever changing role.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

Product Manager at GRAX Inc.

Remote › 🇺🇸 100% remote position (in the US) 

Salary

$120,000 – $200,000 USD

Job description

The GRAX product is a CRM backup, archive and restore system for the Salesforce platform. It is used by Fortune 500, government, financial and health care companies so security and trust is the name of the game. The product is designed to run anywhere from Amazon, Azure to on-prem.

The GRAX product team works closely with customers to understand their Salesforce and CRM data processing needs, then works closely with the GRAX engineering team that builds the web application and data processing systems that takes the data from Salesforce and routes it to cloud storage systems. 

The product and engineering organization is led by veterans in cloud platform development, including some of the key architects behind Heroku. We value collaboration, communication and accountability.

You will:

- Own the long-term product vision, roadmap, and business metrics for key product areas including Backup, Archive, and Restore

- Discover opportunities and solutions by gathering feedback from customers and prospects, and writing technical project plans

- Work with the product and engineering team to improve the existing product and define and prioritize new features

- Oversee product delivery from design, to iterative development, to internal testing, to validation in customer environments

- Engage with our largest customers, other product managers, and  cross-functional teams to design, deliver, and support solutions that make our customers successful

You have experience with some of the following:

- Talking with customers to discover product gaps and future needs

- Working with customers to validate, train and support new features

- Designing and overseeing incremental delivery of web applications and APIs

- Salesforce or other CRM platforms and tooling

- Data processing platforms and tooling

- Supporting products that run in customers own Heroku, AWS, Azure environments

GRAX benefits include:

- Fully Remote

- Flexible PTO

- Healthcare for you and your family

- 401K match

- Awesome teammates

Inclusion Promise

GRAX embraces ersity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

Instructions how to apply

Email [email protected] and include your resume and a note on the best product you helped build, as well as your biggest growth opportunities.

About the Opportunity

MasteryPrep is assembling an onshore development team to work exclusively on "greenfield" initiatives. We are looking for talented software engineers to help us level the playing field in education by building the most effective test preparation available, bar none. We believe that the best way to build this experience is by creating a erse team of people from different backgrounds, races, religions, genders, sexual orientations, ages, and experiences. The team we are building must be aligned to our core values of:

• Go pro. Or go home. Get better than the best.
• Do right. Period.
• Make it happen. Excuses never built anything.
• Make it awesome. There is no equality without quality.
• Customers are forever. This company is for them.

Requirements

About the Role

As a Backend Software Engineer, you will be responsible for—but not limited to—architecture, implementation, testing, and partnering with our product, operations, and support teams. Building great products is a highly collaborative effort, so it's essential that you are a team player with solid communication skills.

Success criteria:

• You work collaboratively and respectfully with cross-functional teams to design cutting edge education products that change the world
• You propose innovative and creative ideas to solve tough engineering challenges that scale
• You raise the bar on quality, testing, and performance to ensure the product reliably performs
• You help identify and implement best practices and standards throughout the code and our processes
• You own quality issues and failures and work to actively resolve them with a sense of urgency
• You constantly strive to build an inclusive, supportive, and positive work environment
• Security is a first-class concern for you—SecOpsisn't an afterthought

Our development environment:

• React
• Typescript
• Python
• Mocha
• Lerna
• GraphQL
• Cube.js
• Google Cloud
• Google Cloud Functions
• Google Firestore
• Google Identity Platform
• Google BigQuery
• Postgres
• GitLab

Integrated 3rd Party Solutions:

• Mux
• DocRaptor
• Schoology
• Classlink
• Clever
• Google Analytics
• NewRelic

What you will be building

While support and maintenance for existing platforms may be required from time to time, this role will primarily focus on our "greenfield" initiatives. MasteryPrep is wholly committed to building cutting-edge technology solutions to level the playing field for education. Our platform has to scale to support interactions in hundreds of live classrooms with up to 250+ students in a single class. This is not a job for the faint of heart. However, if projects and challenges of this scale excite you, then you may be the right fit for the role.

We look forward to hearing from you!

Benefits

• 100% Remote
• Flex work hours
• Full Medical, Dental and Vision with HSA eligibility
• 401K with company contribution

About MasteryPrep

Did you know that nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score? We're here to change that.

MasteryPrep's mission is to level the college admissions playing field by helping all students access the most effective ACT and SAT prep programs on the market. Unlike traditional prep, MasteryPrep works even for students who struggle with tests, and through our partnerships with school districts, is provided at no cost to students or their families.

So far, over 1 million students have benefitted from our programs, and we're just getting started. We need your help!

Join a erse, high-energy, mission-driven team that is genuinely making an impact and strives to be on the cutting edge of making education technology work in the classroom.

MasteryPrep is one of the fastest-growing ed-tech companies in the country:

• Inc. 5000 four years in a row
• Entrepreneur 360 Company
• Louisiana Growth Leader, 2020 and 2021
• Council for Opportunity in Education Preferred Provider of ACT & SAT Prep
• #1 Provider of ACT Preparation (>5% of all U.S. test-takers)

Our erse team consists of compassionate, intelligent, and highly energetic iniduals. Remote team members are connected to the whole through appropriate touch-points, support, and partnerships.

We invest in our team. Come grow with us!

About the Opportunity

MasteryPrep is assembling an onshore development team to work exclusively on "greenfield" initiatives. We are looking for talented software engineers to help us level the playing field in education by building the most effective test preparation available, bar none. We believe that the best way to build this experience is by creating a erse team of people from different backgrounds, races, religions, genders, sexual orientations, ages, and experiences. The team we are building must be aligned to our core values of:

• Go pro. Or go home. Get better than the best.
• Do right. Period.
• Make it happen. Excuses never built anything.
• Make it awesome. There is no equality without quality.
• Customers are forever. This company is for them.

Requirements

About the Role

As a Frontend Software Engineer, you will be responsible for—but not limited to—implementation, testing, and partnering with our product, operations, and support teams. Building great products is a highly collaborative effort, so it's essential that you are a team player with solid communication skills.

Success criteria:

• You work collaboratively and respectfully with cross-functional teams to design cutting edge education products that change the world
• You propose innovative and creative ideas to solve tough engineering challenges that scale
• You raise the bar on quality, testing, and performance to ensure the product reliably performs
• You help identify and implement best practices and standards throughout the code and our processes
• You own quality issues and failures and work to actively resolve them with a sense of urgency
• You constantly strive to build an inclusive, supportive, and positive work environment

Our development environment:

• React
• Typescript
• Mocha
• Cypress
• Storybook
• Material UI
• Lerna
• GraphQL
• Google Cloud
• Google Cloud Functions
• Google Firestore
• Google Identity Platform
• Google BigQuery
• Postgres
• GitLab

Integrated 3rd Party Solutions:

• Mix
• DocRaptor
• Wistia
• Schoology
• Classlink
• Clever
• Google Analytics
• NewRelic

What you will be building

While support and maintenance for existing platforms may be required from time to time, this role will primarily focus on our "greenfield" initiatives. MasteryPrep is wholly committed to building cutting-edge technology solutions to level the playing field for education. These solutions will include innovative use of video streaming, 2D/3D interactions, and real-time collaborative systems at scale. Our platform has to scale to support interactions in hundreds of live classrooms with up to 250+ students in a single class. This is not a job for the faint of heart. However, if projects and challenges of this scale excite you, then you may be the right fit for the role.

We look forward to hearing from you.

Benefits

• 100% Remote
• Flex work hours
• Full Medical, Dental and Vision with HSA eligibility
• 401K with company contribution

About MasteryPrep

Did you know that nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score? We're here to change that.

MasteryPrep's mission is to level the college admissions playing field by helping all students access the most effective ACT and SAT prep programs on the market. Unlike traditional prep, MasteryPrep works even for students who struggle with tests, and through our partnerships with school districts, is provided at no cost to students or their families.

So far, over 1 million students have benefitted from our programs, and we're just getting started. We need your help!

Join a erse, high-energy, mission-driven team that is genuinely making an impact and strives to be on the cutting edge of making education technology work in the classroom.

MasteryPrep is one of the fastest-growing ed-tech companies in the country:

• Inc. 5000 four years in a row
• Entrepreneur 360 Company
• Louisiana Growth Leader, 2020 and 2021
• Council for Opportunity in Education Preferred Provider of ACT & SAT Prep
• #1 Provider of ACT Preparation (>5% of all U.S. test-takers)

Our erse team consists of compassionate, intelligent, and highly energetic iniduals. Remote team members are connected to the whole through appropriate touch-points, support, and partnerships.

We invest in our team. Come grow with us!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), AST (UTC -4), NST (UTC -3:30)

Experienced SEO Generalist

Find out what it's like to work at QuickMail: Watch the 5 min video of our last team retreat here

**

👐 Join a meritocracy, no politics needed (nor welcomed)

⏰ Work 4 days a week, have an extra day for learning, running errands or starting a new hobby.

🔥 A chance to step in and have a big impact on a growing SaaS company

📖 We practice open-book management (understand how the business works and the true impact of your work)

**

QuickMail is one of the leading cold email outreach solutions for sending business-to-business cold emails.

It is used by small and medium businesses all over the world to reach out to potential clients and grow their businesses.

Our clients are composed of Entrepreneurs, Founders, Growth Marketers & Agencies.

QuickMail was started in 2014. We doubled the business this year and we have the same ambitious goal for next year.

We are 100% self-funded and composed of a small group of highly driven co-workers.

**

We’re looking for someone well-rounded, who can optimize processes, identify opportunities, and prevent issues in all 4 main areas of SEO: on-page, off-page, content, and technical.

We have a practical approach to SEO that is focused on driving revenues, not just traffic. We’re looking for someone with the same mindset.

The ideal candidate will be hands-on, taking over our current SEO initiatives as well as developing new ones, with the goal of doubling our organic growth in 2023.

**

If you don't think you meet all the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

Hard Skills

• you have 3+ years of experience as an SEO in a b2b SaaS company targeting small-to-medium sized businesses
• you’re an SEO generalist with experience implementing initiatives in all 4 main areas of SEO: content, technical, on-page, off-page
• you have experience working in a company with less than 15 employees
• you have a proven track record of generating MRR from SEO
• you have experience managing SEO partnerships (link-building)
• you are hands-on (will do the work yourself)

Soft Skills

• you have a highly competitive nature and desire to win
• you don’t shy away from ambitious goals
• you are scrappy and find ways to make things happen with limited resources
• you have a positive personality
• you have excellent communication skills

**

• you’ll contribute to shaping our content strategy and manage the execution of our content calendar
• you’ll run two separate link-building campaigns and manage a significant amount of emails in your inbox
• you’ll ensure we follow technical SEO best practices and run periodical health checks
• you’ll ensure our content is up to date and create action plans for underperforming articles
• you’ll monitor performance regularly and identify opportunities and strategies to improve
• you’ll systematize and document your initiatives, and find ways to optimize and automate them
• you’ll help create and track KPIs for yourself and the freelancers you’ll work with
• you’ll manage the SEO budget thoughtfully, making strategic bets on key investments
• you’ll stay current on SEO trends and best practices and experiment with the new strategies you discover

**

• ⏰ Work 4 days (4 x 8hr) a week, work from home or from a coffee shop, we are a remote-first company. No commute necessary, use your extra day for learning, running errands or starting a new hobby.
• ⚖️ You'll join a meritocracy, with no politics, bring your best-self.
• 📖 You'll get a lot of context and learn about the business side as we practice open-book management .
• 🌴 1 team retreat per year for work and fun (we fly everyone in one location for a week).
• 📚 We invite industry experts to come and teach us each month.

Time zones: EST (UTC -5), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), CEST (UTC +2), BST (UTC +1)

Summary

• We're a small, bootstrapped analytics company with a remote team
• You'll be the first sales hire to join the team
• Your goal is to systematize, improve, and scale our Sales processes
• You'll start managing the inbound pipeline and reactivating old leads
• And then add outbound prospecting and develop the pipeline further
• You'll also do 1:1 demos, group demos, and qualification calls
• Must be in European / US East Coast timezones
• This is a full-time, remote role
• Link to apply below!

**

Our platform tracks millions of visitors per day, and millions in revenue per month, for our customers.

We're looking to make our first Sales hire, who will help us systematize our Sales pipeline and processes.

We've been around for over 2 years. We have a predictable inbound sales pipeline driven by content and word-of-mouth, plus a demo that converts.

Our goal is to move upmarket and start bringing on bigger accounts with higher ACVs, who will get immense value from our platform.

We're looking for someone who knows how to be scrappy, get things done, and brings early stage SaaS sales experience to the table.

In return, you'll have incredible career and salary growth opportunity, as well as the potential for equity based on performance.

**

• Work with our Support & Onboarding team to identify high value inbound leads, get them on a demo, nurture them through the trial, reach the point of value, and close them.
• Qualify and coordinate inbound demo requests, and ultimately do demos for prospects yourself.
• Develop cold email campaigns and reactivate cold leads we've previously demo'd to, or came in through our self-serve signup.
• Take a consultative approach to selling, and understand the needs and challenges of prospective customers.
• Inspire prospects regarding the value and potential of our platform, and adapt your pitch to their pain points.
• Help shape our Sales strategy and processes, to make them scalable, predictable, and repeatable.
• Your main KPI is added MRR, and we'll expect you to generate an additional $3-5K MRR in the first few months.

**Location

Our founding team is based in Berlin, Germany.

While is a remote role, you absolutely need to be located in either European or Eastern US timezones.

Reliable internet and a distraction-free place to take calls is a must.

**

Since we're a remote company, the exact benefits will vary based on where you live. If you need something to be happy and successful that's not listed here, let us know and we'll do our best to accommodate.

• Work remotely and enjoy flexible hours
• 5 week holiday allowance + public holidays
• 3,000 - 4,000 EUR per month base + generous commissions on new sales.
• If you consistently meet objectives, we'd love to revisit your compensation after 3-6 months.
• Incredible career and salary growth opportunity.

Equity is also on the table for the right candidate, based on performance.

Requirements

• 2+ years of sales experience, ideally in SaaS.
• Be technically minded. You must be able to a develop deep knowledge of Affilimate and how affiliate tracking works, so you can speak clearly to customers and communicate their needs to our team.
• Experienced with taking sales calls, running demos or webinars, following up diligently, and closing deals.
• You're self-driven and can work in an autonomous environment.
• Experience working with a CRM (we use Close).
• You need to be flexible, adaptable, and ideally have worked in an early-stage startup before.
• Must submit references and agree to a background check, confidentially processed by a third-party.

Experience with marketing tech, affiliate marketing, SEO, and the digital media industry is a huge advantage.

**

1. Fill out the application form linked below.
2. Quick get-to-know-each-other interview (30 minutes).
3. Technical interview with the founder to e into your skills (1 hour).
4. Take-home assessment to see your approach to problem solving.
5. Final interview to present your results (1 hour).

To Apply

Please click the Apply now button below and fill out the form.

Thank you so much for taking the time, we look forward to receiving your application!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

**About GRAX

GRAX helps organizations make the most of their past through the use of their cloud application data. The most iconic companies in the world which we buy from daily, wear on our wrists, have in our pockets, and rely on to power the internet, all use GRAX. For them, GRAX is a way to unleash the power of their historical data and use it to drive better business outcomes.

GRAX is a remote-first, Venture Backed startup, founded in Boston, MA with distributed operations across the US. Our investors include Volition Capital.

**About the Role

We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to effectively support GRAX customers. This job will require a unique combination of flexibility, troubleshooting, creativity, problem-solving, and communication skills. As part of this highly visible team, candidates have the opportunity to work closely with GRAX customers to contribute to the successful deployment and reliability of their environments.

As a Customer Support Specialist, you will serve as an escalation point for customer-impacting issues that warrant a technical deep-e to understand and resolve. You will work closely with the customer facing teams within GRAX to understand the complexities of customer environments and how our software behaves in them. Debugging issues as a Customer Support Specialist will require both deep technical prowess as well as the ability to communicate effectively with customers while you investigate. That communication will extend both internally and externally as you coordinate efforts between the customer and GRAX Support and Engineering teams.

**

○      Provide technical assistance to clients via email, phone, screenshare, and/or other remote methods

○      Provide prompt and complete resolution to technical issues that have been escalated via support channels

○      Balance and prioritize a moderate case volume with potentially long-running issues

○      Provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction

○      Support our global enterprise customers with availability for regularly scheduled on-call duties.

○      Work with new customers requiring technical validation or setup due to unique business or technical constraints.

○      Reproduce, debug, document, and escalate technical issues to the Engineering team

○      Communicate regularly with the Engineering team to establish and communicate temporary workarounds and/or long-term solutions for technical issues

○      Guide and mentor other colleagues around technical topics

○      Document and share best practices with team members to enhance the quality and efficiency of customer support

○      Contribute to the internal GRAX knowledge base to empower teammates on future technical tasks

○      Collect “voice of the customer” feedback regarding continuous improvements for product features and functionality

**

○      Excellent written and verbal communication skills, both with colleagues and customers

○      Demonstrable problem-solving attitude towards technical issues

○      Support operations, support processes, or leadership experience

○      Organized and customer-oriented ability to prioritize an ever-changing queue of customer issues

○      Ability to approach emergent issues with a calm demeanor and organized debugging

○      Experience working for a remote-focused company

○      Proficiency in using analytics, logging and metrics services to triage problems and verify resolutions 

○      Understanding of basic AWS services (EC2, S3, Aurora, RDS) and their use cases 

○      Salesforce.com CRM experience

**

○      Proficiency in deploying and debugging cloud-based applications using AWS

○      Experience with well-established web technologies: REST/SOAP APIs, SQL, CLI/bash, etc.

○      Demonstrable understanding of public cloud architecture(s) and network design specifically including AWS

○      Experience with the Linux operating system

○      Basic programming proficiency in any language

**

○      Remote First 

○      Flexible PTO

○      401K Match

○      Healthcare for you and your family covered 100% by GRAX

○      Incredible teammates

Inclusion Promise

GRAX embraces ersity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

As an Advanced Support - Senior Manager (LatAm or SE Asia), you will lead a team who are responsible for resolving the more technically challenging queries whilst also enabling the more junior members to achieve these outcomes themselves. We have an amazing Global Customer Support team ensuring that our enterprise customers around the globe receive world-class service of the highest level, and now we need you!

**WHAT YOU GET TO DO:

This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in this team, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care. 

You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure. 

You will be able to communicate effectively and efficiently with all of our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound & Outbound calls, Chat and Email channels. 

You are able to coach, mentor and lead a team or managers, providing help when they need it and bringing out their very best. You know how to provide feedback and manage performance. You are a perfect match to what we are looking for if you find yourself constantly striving for more and doing your best every day to achieve excellent results.

• Provide strong leadership that guides the team to think both tactically and strategically in the delivery of support. 
• Be very customer focused with strong communication and interpersonal skills 
• Deliver results against a defined set of objectives that includes tactical metrics, strategic innovation, and cross functional collaboration between disparate organizations internally. 
• Establish team OKRs and metrics to keep team members accountable 
• Develop, implement, and maintain effective internal and external communication 
• Identify and plan for future resourcing needs 
• Recruit and on-board staff as required 
• Ensure effective communication within the business by holding staff meetings, and Employee roundtables to provide clear and concise direction; 
• Develop and maintain effective management of staffing, training, coaching, performance standards, and supervision. 
• Provide development to all levels of employees from Advisor to manager level, ensure successful succession planning within the operation; 
• Ensuring targeted service and performance standards are achieved or exceeded. 
• Manage metrics, customer satisfaction, and reporting on statistical performance levels related to the business. 
• Develop analytic, strategic and technical resources to meet client expectations and ensure satisfaction. 
• Manage escalations and collaborate with peers. 
• Engage directly with customers (external and internal) as required to ensure customer satisfaction 
• Ancillary project management. 
• Ensure employee satisfaction, engagement and proactive retention 
• Take ownership by coordinating the feedback to the customer where analysis is required from other implementation and development departments 

The role is erse especially as you'll be working with global clients and partners across multiple continents. In order to achieve this, you'll first need to become familiar with transaction processing concepts. Agents receive and give training to colleagues across departments on a regular basis, thus you will be receiving extensive support.  

What it takes to succeed:

• Bachelor's Degree in Computer Science or Computer Engineering and/or equivalent working experience.  
• Minimum 7-10 years of management experience leading a global customer service organization. 
• 10+ years of professional experience in support or engineering in finance and/or technology. 
• A proven track record of delivering exceptional service for customer 
• Strong negotiation, interpersonal, written, oral communication and presentation skills required 
• Experience building, operating and enhancing 24x7x365 customer support teams. 
• Experience working cross-functionally and articulating complex problems clearly. 
• A passion and talent for writing along with excellent verbal communication skills. 
• Exceptional business acumen coupled with high emotional intelligence 
• Excellent coaching skills required 
• Fluent in English 
• Demonstrated success in creative problem solving, finding viable alternative solutions to keep the customer’s issues resolved  
• You Possess the ability to translate incidents into a systematic improvement in systems and processes. 
• Team player skills to collaborate inside and outside the organization to achieve team and product success 
• You have a Player/Coach mindset 
• Open-mindedness, willingness to learn, and ability to fail fast to keep progress moving forward 
• Passion to engage in solving customer issues and helping them succeed 
• Experience with Postman or relevant tools 
• Excellent verbal and written communication skills in English – to ensure customer issues and resolutions are understood, translated and documented accurately 
• Working knowledge of Linux Commands, SQL scripts. 
• Knowledge on DevOps automation tools is a plus i.e. Jenkins, ELK, DataDog, Terraform etc. 

**WHAT YOU CAN LOOK FORWARD TO:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Why this role exists

The Client Relations Manager (Customer Success Manager) will work hand in hand with the Senior Operations Manager in client communication & account management. The Account Manager’s primary responsibility is handling Intro Calls / Onboarding Calls, updating the client database, handling concerns/hours adjustments, resolving escalations/complaints, and working with Matching & Sourcing to get the right candidates for the roles needed.

**

• Acts as the main POC for the Clients after the Call and as their work officially starts and progresses with Magic and the Assistant — with the main goal being Client Retention and up until the end of their lifecycle.
  • Communication is mainly done either via email or client phone calls.
  • Types of inquiries/concerns where CRM assists Clients include Onboarding Questions, Performance Feedback, Payment Follow Ups, Assistant Pay, Assistant Replacement, and General Check-ins, among others.
• Attends and facilitates assistant interviews (Intro Calls) : helps the assistants become comfortable and familiar with the tasks before meeting the client, and helps bridge the gap between the client & assistant as they meet together for the first time. (40% of time/evenly distributed)
• Attends and facilitates Onboarding Calls: Ensures that the assistant attends the first day of work, and both the client & assistant kick things off as they start working together (10% of time)
• Client Communication & Interdepartmental Coordination: Handles client concerns and helps bridge the gap between the assistants and clients by working with ARM to help resolve their issues and communicating these concerns to the client as needed. (25% of time)
• CRM Database Updating: Updates the CRM database that contains the roles needed and other specifics. (25% of time)
  • This includes verifying, updating, and auditing entries in Hubspot to ensure that pertinent information regarding the pairings are kept complete and up-to-date.

Requirements:

• At least 1 year of experience as a Client Relations Manager or similar (Relationship Manager, etc).
• 2 to 3 years in a client-facing role
• With a background in sales and account management
• Familiar with using Hubspot or Google Data Studio.
• Experienced in handling billing.
• Tools/Systems Proficiency: knowledge in Hubspot is preferred but not required
• Education required: Bachelor’s Degree in any course
• Must be fluent in English, both written and oral

Your superpowers are…

• Excellent negotiation and communication skills in English both written and spoken.
• Proactive, resourceful, and with high attention to detail.
• Strategic and results-oriented.
• Client relationship oriented.
• You are able to function with minimal supervision
• You can coordinate with different departments to fulfill or execute a task in a timely manner.
• You can work efficiently with good results
• You can adapt to a fast paced environment
• You can think outside of the box
• You can communicate at all levels (English proficiency)

You should apply if...

• You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.
• You are hyper-organized.
• You are Proactive, see potential problems before they happen, and aren’t afraid to speak up/challenge the status quo.
• You are an over-communicator.
• You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, gets familiar with our tech stack (G-Drive, Slack, etc.), and the ability to communicate (and often over-communicate) well in writing.
• You love learning new things. Whether you learn best through reading, listening, doing, or exploring, you’re perpetually curious about the world and work around you and always trying to level up your personal and professional life through self-directed learning.

ASP.NET C# Developer or Software Engineer (ASP.NET C#)

**About The Role:

**In this role, you will be a developer for our LYNX web application.

**This role is remote and you can be located anywhere in the world.

**Key Responsibilities:

**- Integrate 3rd party APIs for billing and contract management

**- Track and communicate task progress and status to project manager on a regular basis

**- Work with project manager to estimate future project efforts

**Qualifications:

**- Experience and proficiency in ASP.Net and C# using the Microsoft Visual Studio IDE (Required)

**- Experience with cloud architecture, preferably Azure

**- Relational database experience, MS SQL Server (Preferred)

**- Working knowledge of Git source control system (Preferred)

- Bachelor's degree in Computer Science or related discipline or related work experience

**- 5-10 years of experience is preferred

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

Semaphore, a leading continuous delivery service with a global customer base, is looking for a Technical Writer to join our Marketing team.

In content, Semaphore's mission is to help everyone to become a well-rounded software developer.  Last year over 4M people have read articles on our blog. With your help, we will reach a much bigger audience worldwide.

Your mission will be to create technical content that helps position Semaphore as one of the top publications for software developers. 

Your role will be to:

• Develop a full understanding of Semaphore’s features.
• Create technical content: blog posts, tutorials, contribute to eBooks, whitepapers, case studies, and documentation.
• Give feedback and support other content creators in the team.
• Share the content you create on relevant places online.

Requirements

• Demonstrated ability to write for developers.
• Be passionate about helping developers solve real problems.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Working knowledge of open-source programming languages, containers, and cloud platforms.
• Be highly organized and self-managed, have an excellent work ethic, and attention to detail.
• Be able to work effectively remotely with an international team.

Benefits

• The impact of working on a product that's competing on a global market.
• Join a small team of around 30 full-time people who love what they do.
• A healthy 40-hour work week, friendly and supportive work environment.
• Competitive salary.
• Company retreats.
• Space to learn continuously and choose the tools and equipment for your job.
• Paid trips to conferences and books of your choice.
• Interact with developers that use Semaphore and talk about the latest and greatest way to develop and ship software.
• Paid membership at a fitness club of your choice.

Semaphore is an equal opportunity employer. Consistent with our mission of serving a erse and global audience, we value a erse workforce and inclusive culture which reflects that. We encourage applications from all qualified iniduals without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

Time zones: LINT (UTC +14), TOT (UTC +13), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)

Delivery Lead - Remote 100%

Description:

Grüezi, Howdy, and G’day! We're amazee.io, a ZeroOps application delivery hub for engineering teams to deploy applications more easily. Our developer-centric, open source platform makes developers’ lives and jobs easier, minimizing the stress of managing infrastructure or operations. amazee.io supports organizations across the globe to accelerate their cloud and container adoption, along with providing easily managed Kubernetes for developer teams. We run anywhere in the world, with 24/7/365 dedicated support. 

We’re looking for a Delivery Lead to join our remote team. As a Delivery Lead with amazee.io you’ll be supporting our mission by guiding and supporting large corporate and governmental clients from the initial tender process, all the way through to implementation of their web infrastructure projects such as onboardings onto our hosting platform, or updates/improvements to their existing managed web services. You’ll be coordinating clients, engineering teams, and third parties, driving and maintaining an overview of projects until successful delivery, then maintaining and building our client relationships with ongoing account management. 

If you feel like this could be the role for you, then come and join a team of open source enthusiasts, committed to providing flexible hosting solutions in an open, transparent work environment.

What you’ll be doing:

• Completing high-quality written proposals and effectively manage complex tender projects and deadlines
• Collaborate with subject matter experts (amazee.io internal and with potential external partners) to obtain and provide appropriate content for tender and various prospect inquiries
• Supporting and owning the client relationship and project delivery, from tender to project closure and ongoing account management
• Providing Program Management and coordination of technical client projects including regular client briefings and team meetings, invoicing and project administration, and discussions/negotiations with clients
• Collaborating and coordinating the client, our engineering team, and any key stakeholder or contributor to the project, ensuring completed project milestones and scope, to deadlines and budget

What you’ll bring:

• Experience guiding and supporting the tender process, ideally with the tech industry and/or government procurement 
• Ability to collaborate with and coordinate multiple stakeholders, often globally 
• Experience guiding the full lifecycle of technical projects, from definition of scope to completion 
• An ability to build and maintain trusted relationships with your client 
• Comfort communicating and documenting in English 
• High level of self-organization , and the ability to organize and coordinate others

Work location:

• Location is not important, although we have a preference for an APAC time zone for your working hours

amazee.io is dedicated to providing a work environment of trust, transparency, and inclusion for everyone. As a fully remote company we offer flexibility when it comes to working hours and location. Here’s some other things you can expect from us.

What we’ll bring:

• A fully distributed team of creative colleagues in a flat, open and transparent organization 
• Flexible working hours, and time off in lieu when you work overhours
• Fully Remote working 
• 5 paid days off a year for conference attendance or education related commitments 
• An annual education benefit of 2,200 AUD or equivalent to dedicate to your professional development
• An annual wellbeing benefit of 750 AUD or equivalent to dedicate to your physical or mental health 
• A connectivity benefit of 150 AUD or equivalent a month, to help with internet/data costs
• Your own annual tech budget, with full initial setup provided
• Sweet, sweet Swag - Hoodies and other goodies 
• amazee.io Quest! - After 3 years, you’ll get 3 weeks paid off work to undertake a profound personal goal, or undertake a bucket list type challenge

So what’s next?:

Apply! Send us your CV and cover letter showcasing who you are, your technical skills, and anything else you think we should know! 

The amazee.io team

NINE15 is in immediate search for an experienced Shopify Project Manager for their Shopify Plus Agency. 

This position can sit permanently remote and will focus on taking ownership over the management of day to day projects for a busy design and development agency’s schedule. 

**Overall Responsibilities

Perks:

• Competitive salary
• Medical, Dental, Vision benefits
• 401k retirement plan
• Paid holidays
• Unlimited PTO

What you will be doing:

• Lead daily standup meetings with Design and Development Team 
• Monitor and own the scheduling and prioritization process of incoming and outgoing feature requests, ensuring they are made in time for scheduled product releases and client launches within scope. 
• Work with designer and developers to set up environments, review code, and ensure quality standards in all aspects of the design and/or development and launch process
• Meet on weekly or monthly cadence with clients to discuss and track project status 

What you will need:

• Minimum 3+ years of professional experience (Agency experience a plus but not required) 
• Ability to work on Central (CT) or Pacific Time (PT)
• Hands-on Shopify experience
• Basic knowledge of HTML and general knowledge of business, technology fields. 
• Experience working in Project Management Tools such as Asana, Monday, Trello

We're looking for someone who wants to do customer support and enjoys solving customers' problems.

If this is your dream job, read on...

Our company is different and our customer support team is different. We communicate openly and we work well together so we are a tight-knit team. We see everyone in the company each morning for check-in and once a week for Show and Tell where we chat, show our work, and play a fun game.

This is the opportunity of a lifetime, we offer:

1. Excellent training opportunities

2. World-class working environment

3. Exposure to international clients

4. Strong values

What are your personal values? Do you relate to ours?

1. Don’t let anyone fail

2. Relentless improvement

3. Wow the customer

4. Don’t be an asshole

5. Play to win

If you don’t find a personal connection to these values, don’t apply. The reason for our success is that we hire and retain our team on the basis of these values.

What can you expect in your day-to-day?

• Camaraderie with your colleagues from all departments.
• Getting a WOW from a customer after delivering excellent customer support.
• Making friends with customers all around the world.
• Getting to the bottom of complex problems.
• Seeing your decisions have a major impact on the whole company.

Can you picture yourself here?

We magic away the hassle of purchase order management through automation.

ProcurementExpress.com is an online purchase order management app with a lot of functionality that can be applied in different ways to achieve the best spend management options for different companies.

The software is constantly growing and changing and thus, issues and bugs do happen. As a customer support consultant, you will be responsible to identify, write-up, and assign issues to the development team as well as helping with testing the app on a regular basis while keeping in contact with the customer. 

Job requirements

• Imaginative and easy-going personality.

• Excellent written and spoken English.

• Skilled in communicating with customers from different parts of the world.

• Have an understanding of how time zones work.

• Be adaptable to change, being a SaaS company, processes and job duties will change often.

• Have an understanding of how the purchasing process works for different companies.

• Have excellent interpersonal skills.

• Be an awesome team player and collaborate with co-workers.

• Work under pressure and manage workloads effectively.

• Be highly self-motivated and well-organized i.e Be yourself, be amazing.

• Be able to see other people's points of view and take on-board feedback i.e don’t be a grouch.

• Have a sharp eye for detail.

• Sales experience is a plus.

• Possess good leadership and project management skills.

• Excellent technical computer skills.

• Experience working with a CRM.

Main Activities

• Attend the in-app and website chat and emails as a customer support consultant.

• Address any issues that users might have in the app and log issues where necessary.

• See issues through from initiation to completion while maintaining communication with the customer.

• Make calls to customers and trial users who experience issues and help them troubleshoot to solve their issues.

• Learn the app and participate in the direction of app development based on our customer needs.

• Participate in meetings to discuss progress, and share your brilliant thoughts and ideas.

• Perform other app-user-related tasks as required, like uploading budgets and changing the customer’s configuration.

• Do regular training with customers.

• Understand and build integrations with ProcurementExpress.com.

• Achieve additional targets for the department, like upselling.

"

About Us

Close is a bootstrapped, profitable, 100% remote, ~70 person team of thoughtful iniduals who value autonomy and impact. We’re eager to make a product our customers fall in love with over and over again.

We ❤️ startups & SMBs. Since 2013, we’ve been building a CRM  that focuses on better communication, without the hassle of manual data entry or complex UI. Our goal: double the productivity of every sales rep.

About You

Close is looking for a Director of Finance to join our team. You will be a generalist willing to initially act as controller and director of finance at a small company.

You will report to and work directly with the Co-founder & COO, Anthony Nemitz. Eventually you will build out a team to support the finance function as the company continues to grow.

Responsibilities

* Work with external accounting partners to ensure sales, annual reports, excise, franchise, and income tax preparation and submission is performed on time

Requirements

* 8+ years experience (top-tier banking, PE, SaaS)

Why Close?

* Culture video 💚

Our Values

* Build a house you want to live in -- Examine long-term thinking and action

How We Work Together

* Productivity, Quality & Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. 

At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you).  

We come from 20+ countries located in 5 of the 7 continents. We’re a collection of talented humans, rich in erse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the relationships within our global community.

Our team is growing in more ways than one - in the last few years, we've launched 24 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful. 

Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward.

Interested in Close but don't think this role is the best fit for you? View our other positions.

",

Design, implement, and maintain a long-term architecture for all Windows Domain and Azure resources used by PSPDFKit, taking extra-care in documenting ownership and billing.

3 or more years of experience working on Windows Domains and Azure tenants.

Time zones: EST (UTC -5), CST (UTC -6)

Punchbowl is looking for a Software QA Lead to join our growing team. The ideal candidate has 3-5+ years of experience in software quality assurance. As a hands-on QA manager for Punchbowl.com, Memento.com, and our mobile apps, you will take on the role of player/coach. You’ll build a deep knowledge of our platform and products, execute test plans, and ensure all new code is tested with minimal risk of causing site downtime. Ultimately, you’ll build and lead a team who will manage all QA responsibilities. This is a fantastic opportunity for a skilled QA leader who is looking for autonomy in their next role.

You are:

• Passionate and opinionated about delivering flawless products (web and app)
• Experienced with software quality assurance (3-5+ years) and different testing techniques
• An exceptional communicator who knows how to write clear, precise feedback for developers
• Knowledgeable about how to build processes and evangelize them within an organization
• Confident in your ability to manage other team members
• A problem-solving savant with impeccable attention to detail

You will:

• Collaborate with stakeholders to run and perfect the release process
• Manage all processes for testing & communicating feedback to the dev team
• Lead and grow a team of QA specialists
• Oversee the development and maintenance of test plans for all active products
• Develop test cases for planned features and ensure full test coverage of the product spec
• Work closely with the customer support team to identify user-facing and user-reported issues
• Establish new processes earlier in the development lifecycle to help our QA process “shift left”
• Evangelize and implement end-to-end regression testing with a framework like Cypress or Playwright to improve our testing automation suite
• Prioritize and escalate live issues appropriately

About Punchbowl

Do you want to work in a growing company that invests in its employees more than the average company? Punchbowl is the company behind the critically-acclaimed technology platform for celebrations, holidays, and meaningful life memories. The Company runs its platform on Punchbowl.com, Memento.com, and best-in-class iOS and Android apps. We provide a fun, casual, and innovative environment where hard work is recognized and rewarded.  

Some Punchbowl Perks:

• 100% healthcare coverage
• Flexibility to work from wherever you will be most effective
• A collaborative, start-up environment where you’ll learn a lot, get your hands dirty, and see your work directly impact our customers
• Fantastic, smart coworkers who are passionate about what they do
• Virtual team coffee chats, Friday team trivia challenges, and anything else we can think of to have fun as a team from a distance

TO APPLY: Please send a resume to [email protected]

ConsenSys is looking to hire a Director of Global Taxation to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

👋 Thanks for stopping by and learning more about this role at Sitemate! ✨🏗️

We’d love to hear from you 🙂 👩‍💻👩🏽‍💻🧑🏿‍💻👨🏻‍💻

Brief overview of this role at Sitemate:

• We are looking for a full stack software engineer to join our engineering team and work with our CTO and one of our senior engineers.
• This role would be great for you if you are looking for more technical authority and autonomy with your work. Maybe you’ve worked in startups or had your own startup that has finished up, and you want to join a startup team that move very quickly and place a huge emphasis on product and engineering - this role would be perfect for you. Maybe you don’t have as many years of experience of others, but think you would do well at taking on more responsibility - this role would be perfect for you.
• You will have opportunities such as becoming a senior and foundational member of our engineering team, regardless of your location - our 3 current senior engineers are based in Melbourne, Vancouver and Almaty respectively. You will have the opportunity to be a part of a small internal startup team working on a greenfield project. You will have direct engagement, collaboration and communication with our Head of Product, Head of Design & UX and CEO.

Employment Type:

• Full-time
• Preferred Based: Australia, Malaysia, Philippines, Brazil, Singapore - Remote
• Remuneration - pending experience level:
  • Level 2: A$90k - A$130k
  • Level 3: A$130k - A$180k
• Note for remote candidates - Sitemate has a standardised COL (Cost of Living) multiplier that is applied to the remuneration bands shown, based on your location, it may go up or down.

Why should I consider joining Sitemate?

• Check out Sitemate’s team at the 2022 offsite: https://youtu.be/DEPrINm\_6So
• You can see what people really think about working at Sitemate here: https://www.glassdoor.com.au/Overview/Working-at-Sitemate-EI\_IE3008131.11,19.htm
• Listen to CEO Hartley Pike speak about the company’s founding and broader Go To Market strategy: https://www.linkedin.com/feed/update/urn:li:activity:6980676710161661952/
• We have equal opportunity for applicants of all genders, ethnicity and sexualities - Sitemate's team is proudly erse.
• You will have flexible working options - our team is a blend of fully remote and hubs around offices. People-based in hub cities typically work in the office 2-3 days per week, and 2-3 days working from home. Remote team members 100% work from home.
• You will be remunerated based on your performance. If you are performing well, you won’t need to wait 3 years or have to find better offers elsewhere to receive an increase to your remuneration. 7 out of the last 10 remuneration increases for Sitemate team members have been made pro-actively by management, without the inidual needing to even raise the topic of remuneration.
• You will get budget to set up your home office (laptop, standing desk, monitor, headphones etc).
• You will be able to attend company-sponsored training, workshops or conferences that help with your role.
• You will get additional benefits and support as parents - with paid leave for both primary and secondary carers (includes adoption), as well as support and leave for the tragic circumstances of stillbirth.
• You will have visibility into the standardised career development plan for your role, and access to a professional learning and development budget.
• You will get equity options and ownership in Sitemate on a standard vesting schedule. See here a general overview of how this works: https://legalvision.com.au/5-essential-elements-employee-share-scheme/
• Sitemate has grown from 5 people in 2018 to now over 50, and we’re now moving into the next stage of growing to 100 people! We have a product that customers are strongly engaged with, and every month we get around 300-400 new leads whilst spending $0 on marketing and 0 cold calling.
• Sitemate’s founders have erse backgrounds - one with coming from engineering on major infrastructure projects such as roads, bridges and tunnels, the second coming from product and graphic design. This brings a unique perspective internally where we blend deep industry experience with a passion (obsession) for modern best practices in product design.

What is the working environment like at Sitemate?

• We are very transparent - monthly allhands meetings provide the team with direct insight into team updates, customer stories, hiring plans and key metrics (NPS, Revenue, Financial Performance). During this allhands meeting we also hear one ‘life story’ from one of our team each month - learning about different countries and cultures around the world.
• We place an extremely high value on your time - you won’t be spending your days wasting time on fighting internal systems, botched together spreadsheet processes or doing data entry.
• We use best in class systems that are seamlessly integrated to deliver our team the right information at the right time, allowing them to get their work done efficiently and to a very high standard.
• You will have a core and close team around you, but you will also be exposed to and working directly with multiple departments - engineering, product, design, marketing, sales and customer success.
• You will have a high degree of autonomy, as the focus is on outcomes and not hours. If you want to block off a few hours to run a personal errand - no worries. If you want to block off an hour to pick up the kids from school - no worries. No one will be monitoring your time.
• We are constantly working to minimise the number of group meetings - daily check ins are all done asynchronously (in your own time) each morning. But spontaneous 1:1s or small sessions are strongly encouraged!

What does Sitemate do, exactly?

• Sitemate builds best-in-class software products for the built world.
• Industrial companies operating in the built world are facing a number of mission critical challenges - changes in work behaviour due to covid-19, Generation Z starting to enter the workforce as mobile first users of software, and the drastic shift away from traditional mining to renewable energy projects such as wind farms and solar farms.
• See here an example wind farm project that is powered by Sitemate: https://roadbridge.ie/projects/beinn-an-tuirc-windfarm-phase-3/
• See here an example solar farm project that is powered by Sitemate: https://newenglandsolarfarm.com.au/the-project/
• Our first product - Dashpivot, is a platform where industrial style companies streamline and standardise their processes in a new digital format. This new digital format enables them to complete and track work in the field on a mobile or tablet, and automate repetitive tasks and tracking through automated workflows and real-time analytics.

See some of our user reviews for Dashpivot here:

• Capterra:https://capterra.com/p/178010/Dashpivot/
• G2 Crowd: https://www.g2.com/products/dashpivot/reviews
• Trust Radius: https://www.trustradius.com/products/dashpivot-by-sitemate/reviews?o=recent

What will I be doing day to day in this role?

• For the first couple of months, you will likely pick up some ‘warm up’ tasks on our existing products, to help you familiarise yourself with the product and engineering team, as well as our existing functionality. During this period, you will also be joining research calls with our CEO, Head of Product and Head of Design & UX, as well as planning out the technical architecture for our new greenfield project.
• You will be developing new features, fixing bugs and re-architecting core components functions. Wait a second, it’s a greenfield project - so there shouldn’t be any re-architecting required, right…? 😉
• Working closely with our delivery team (product owner & QA Engineers), product team and broader engineering team.
• Assisting our delivery team with diagnosing any production issues by investigating bugsnag and datadog logs, and then creating hotfix releases accordingly.

What will be the biggest challenges for me in this role?

• Greenfield project - so there will be unknown unknowns.
• Working with many other SaaS product’s APIs - likely of different quality standards.
• Architecting for durability - ensuring that data is queued mid-flight if a service goes offline either end of the automation flow (either ours or a 3rd party connected application).
• Architecting for backwards compatibility - many variables with our own API versioning and 3rd party SaaS product’s APIs constantly changing.
• You’ll be working directly with our most senior team members - who will have high expectations of the person who joins to work on this project.

What kind of skills and experience do I need to have? (Ideally most but not all)

• Javascript/Typescript experience is preferred.
• Experience with building no/low code automation product(s) preferred.
• Experience with building native integrations between SaaS products is preferred.
• Broader non-technical understanding of the open API ecosystem, best practices and trends.

FAQs

It looks like Sitemate works in industrial verticals like construction and renewable energy, do I need to have industry experience in these areas in order to be successful?

Definitely not! Our last three new team members have come from Tourism, Online Gaming and Hospitality. We will provide the necessary training and systems to learn about the different industries we work in, and there are multiple team members internally who are from our customer’s industries.

What does the application and interview process look like? And how long does it take?

Once you have expressed interest, we have an online application form that is connected to our internal systems. Following on from this, we have a combination of an online self service quiz and interviews. Usually it will only take a day or two to hear an update on next steps, and the overall process for those who make it all the way through, will usually take a couple of weeks.

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

About Filestage

Filestage frees people from chaotic approval processes, making work more joyful and productive. From large enterprises to independent agencies, our review and approval platform helps teams share, discuss, and approve all their files, all in one place – including documents, designs, images, videos, and audio files.

We're a fully remote team with people working in home offices, co-working spaces, and coffee shops all over the world. Together, we're on a mission to create a seamless approval process that helps people deliver their best work.

We've raised our Series A and have over half a million users across 500+ companies, including AB InBev, LG, Havas, GroupM, and Emirates. So if you're looking for a fast-growing start-up in a booming market, you've found it!

What you’ll be working on as our Product Manager

We’re looking for a Product Manager to help achieve product leadership in our market.

In your first year at Filestage, you will

• Play a key role in defining the future of our category-leading SaaS product. This is an opportunity to shape how we simplify the daily work-life of thousands of people.

• Develop compelling product strategies and define roadmap priorities. You’ll be transforming user needs and market opportunities into excellent product solutions that drive business results.

• Ship outstanding product improvements in your product squads, collaborating closely with your design and engineering teammates – as well as our partners and customers.

• Run product experiments in cross-functional growth squads to achieve our business and user goals.

• Build strong relationships with our community of passionate customers, talking to our users and taking a deep e into their pain points, needs, and use cases.

Life at Filestage

We believe people are more productive when they can choose their own schedule. So we’re proud to offer fully-remote roles that give you the perfect balance between work and life.

Here are some of the benefits you can look forward to at Filestage:

• Work from where you’re happiest and enjoy a flexible schedule. We’ve been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons.
  • For this role, we’re looking for someone based in Europe to make sure there’s a high time overlap with our team members, customers, and partners.

• Meet up in real life. We all travel together at least once a year (in normal times) at our team retreat to have fun and get to know each other.

• Enjoy a strong team culture. We’re a group of knowledge seekers, reflective thinkers, clear communicators, goal owners, problem solvers, and team players. These are the values we strive for to help us achieve our mission.

• Join a happy team. We’ve been rated five stars on Glassdoor by our lovely team. You can take a look at our reviews here.

• Create a workspace that suits you. You’ll get a €1,500 budget for hardware, as well €500 for home office to buy whatever you need to do your best work – including a computer, webcam, or standing desk.

• Get 36 days of holiday. Plenty of time for city breaks, summer escapes, and everything in between. You’ll also get a half day on your birthday to give you a chance to celebrate!

• Continue to grow and develop your career. We care about your development and want you to be able to learn new things! After six months in the company, you’ll get a budget to be able to use for personal development.

• Make your voice heard. We trust our team members to make the best decisions to achieve their goals, so you won’t have to put up with micromanagers here.

• Say goodbye to pointless meetings. We practice what we preach when it comes to productivity, so you can expect flat hierarchies, fast iterations, and no bullshit meetings.

What you’ll bring to the role

You have three years of experience working as a product manager in SaaS. Now you’re looking for a new and exciting challenge that has a huge (and positive) impact on the way people work.

Here are some of the things we’d like to see from you:

• You have a holistic understanding of product management for SaaS. You know what’s needed to build great digital products and you have more than three years of professional experience in SaaS product management.

• You put a superior user experience at the heart of the product. You enjoy collaborating with designers to craft solutions with an outstanding user experience. You understand that the details matter.

• You’re passionate about user onboarding and you’ve already proven success in activating users.

• You work well with lots of questions and few answers. No problem is too big or too hard. You are most productive when ambitious goals are clearly set and you can choose your own path to reach them.

• You have an entrepreneurial mindset and you’re hungry to learn. You roll your sleeves up to get things done. You strive to continuously improve, iterate, and integrate what you learn.

• You’re a strong communicator and have experience collaborating with a distributed team.

Time zones: EST (UTC -5)

**

You made it. You found the dream job you’re looking for where people and culture come first. If that’s as important to you as it is to us then please keep reading.

At SureSwift, we’re building the company we want to work for, and we’d like to give you the opportunity to join our fully remote team of 150+ people in 16 time zones around the world.

While we do work hard, we all work remote, and according to our own schedules that make the most sense for ourselves and our families. There are no cubicles, no offices, and there is zero commute time...unless you decide to work from the beach or a coffee shop, and that’s up to you.

We value creating a erse and inclusive work environment and are committed to building a culture where everyone thrives! SureSwift Capital is proud to be an Equal Opportunity Employer.

**

**

When we welcome you aboard as a Full-Time Business Development Manager, we’ll introduce you to your team, which consists of a General Manager, Product Managers, Customer Happiness Specialists, and Software Engineers. These are the people you’ll work closely with day-to-day.

Once you get settled in and learn more about the team, your day to day activities will look something like this:

• Make outbound phone calls, emails, LinkedIn messages, etc.  to businesses that have signed up for a free trial of Docparser
• Schedule and conduct sales calls/demos to qualify leads and fill your pipeline
• Follow-up via email, phone, LinkedIn (or other mediums)
• Update Hubspot CRM system to track your progress on all leads and opportunities
• Work with sales support to create “proofs of concept” for qualified leads
• Work with legal/finance on any special agreements that need to be reviewed and signed
• Close opportunities and convert free trials to paying users
• Help onboard new, larger customers to ensure adoption

**

• You have 2-3 years of experience selling SaaS solutions in the US or Canada (Experience selling an automation solution is a plus. Think Zapier.com or the like.)
• You have used Salesforce.com, Hubspot CRM or a similar CRM on a daily basis
• You have carried a monthly (Or quarterly) quota throughout your sales career
• You have worked in a “high hustle” environment that requires a lot of proactive outreach to achieve as many “touches” as possible each day
• You’re naturally curious and enjoy learning about other businesses and their processes in order to understand the business impact of our solutions
• You prospect for NEW business every day
• You’re an excellent communicator and have good time management skills
• You’re a team player, self-starter, and excited about making a direct impact on increasing our user base
• Experience working in an entrepreneurial/startup environment
• Experience working with remote teams

**

Compensation varies with experience and qualifications. This job is a remote / work from home position.

Background checks will be conducted on final candidates.

Thanks for the time you took to read about this opportunity.

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

About Filestage

Filestage frees people from chaotic approval processes, making work more joyful and productive. From large enterprises to independent agencies, our review and approval platform helps teams share, discuss, and approve all their files, all in one place – including documents, designs, images, videos, and audio files.

We're a fully remote team with people working in home offices, co-working spaces, and coffee shops all over the world. Together, we're on a mission to create a seamless approval process that helps people deliver their best work.

We've raised our Series A and have over half a million users across 500+ companies, including AB InBev, LG, Havas, GroupM, and Emirates. So if you're looking for a fast-growing start-up in a booming market, you've found it!

What you’ll be working on as our Product Manager

We’re looking for a Product Manager to help achieve product leadership in our market.

In your first year at Filestage, you will

• Play a key role in defining the future of our category-leading SaaS product. This is an opportunity to shape how we simplify the daily work-life of thousands of people.

• Develop compelling product strategies and define roadmap priorities. You’ll be transforming user needs and market opportunities into excellent product solutions that drive business results.

• Ship outstanding product improvements in your product squads, collaborating closely with your design and engineering teammates – as well as our partners and customers.

• Run product experiments in cross-functional growth squads to achieve our business and user goals.

• Build strong relationships with our community of passionate customers, talking to our users and taking a deep e into their pain points, needs, and use cases.

Life at Filestage

We believe people are more productive when they can choose their own schedule. So we’re proud to offer fully-remote roles that give you the perfect balance between work and life.

Here are some of the benefits you can look forward to at Filestage:

• Work from where you’re happiest and enjoy a flexible schedule. We’ve been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons.
  • For this role, we’re looking for someone based in Europe to make sure there’s a high time overlap with our team members, customers, and partners.

• Meet up in real life. We all travel together at least once a year (in normal times) at our team retreat to have fun and get to know each other.

• Enjoy a strong team culture. We’re a group of knowledge seekers, reflective thinkers, clear communicators, goal owners, problem solvers, and team players. These are the values we strive for to help us achieve our mission.

• Join a happy team. We’ve been rated five stars on Glassdoor by our lovely team. You can take a look at our reviews here.

• Create a workspace that suits you. You’ll get a €1,500 budget for hardware, as well €500 for home office to buy whatever you need to do your best work – including a computer, webcam, or standing desk.

• Get 36 days of holiday. Plenty of time for city breaks, summer escapes, and everything in between. You’ll also get a half day on your birthday to give you a chance to celebrate!

• Continue to grow and develop your career. We care about your development and want you to be able to learn new things! After six months in the company, you’ll get a budget to be able to use for personal development.

• Make your voice heard. We trust our team members to make the best decisions to achieve their goals, so you won’t have to put up with micromanagers here.

• Say goodbye to pointless meetings. We practice what we preach when it comes to productivity, so you can expect flat hierarchies, fast iterations, and no bullshit meetings.

What you’ll bring to the role

You have three years of experience working as a product manager in SaaS. Now you’re looking for a new and exciting challenge that has a huge (and positive) impact on the way people work.

Here are some of the things we’d like to see from you:

• You have a holistic understanding of product management for SaaS. You know what’s needed to build great digital products and you have more than three years of professional experience in SaaS product management.

• You put a superior user experience at the heart of the product. You enjoy collaborating with designers to craft solutions with an outstanding user experience. You understand that the details matter.

• You’re passionate about user onboarding and you’ve already proven success in activating users.

• You work well with lots of questions and few answers. No problem is too big or too hard. You are most productive when ambitious goals are clearly set and you can choose your own path to reach them.

• You have an entrepreneurial mindset and you’re hungry to learn. You roll your sleeves up to get things done. You strive to continuously improve, iterate, and integrate what you learn.

• You’re a strong communicator and have experience collaborating with a distributed team.

Resumedia is an ambitious and fast-growing B2C SaaS company. With a small team of experts in various fields, we are making a difference with the development and growth of innovative products (i.e. jobseeker.com) that support job seekers from all over the world with user-friendly career tools. Over time, we have developed a healthy company with 100k+ daily users, operating in more than 25 countries and just warming up to become the #1 toolbox for job seekers.

Currently we are expanding our SEO team to achieve top positions in local SERPs of more than 20 countries. For this reason we are looking for a remote outreach specialist for the Polish market. In this role you will be reaching out to relevant websites in our niche with the goal to gain referrals to our domains through various types of collaborations. The more referrals you score, the higher our websites will rank in the search engines!

Who are you?

• Basic understanding of SEO;
• Tech-savvy and willing to learn new tools;
• Detailed-oriented, goal-driven and good communication skills;
• Polish is your native language;
• Proficient English speaker and writer;
• At least 20 hours per week available for the long-term.

What do we offer?

• Working remotely in an international environment;
• Flexible working hours;
• Competetive salary;
• Perfect guidance from colleagues.

Interested? Send us a message with your motivation!

CloudLinux is a global remote-first company. We are driven by our principles: Do the right thing, employees first, we are remote first, and we deliver high volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure everyone is successful. We are truly a great place to work.

We are the maker of the #1 OS for web hosting providers. We develop CloudLinux OS, KernelCare, and Imunify360 by using the most innovative technologies.

We are seeking a dynamic HR Administrative Assistant who has a passion for Human Resources and is looking to grow with our team! The ideal candidate should have strong organizational skills, open to learn all aspects of Human Resources and Talent Management from the ground up. In this role, the HR Administrative Assistant will work closely with the HR Operations Manager and our Talent Business Partners. This role will provide the ideal candidate with an opportunity to grow within all areas of HR.

As our HR Administrative Assistant you will be responsible for:

• Manage and implement all employee engagement initiatives; send announcements and provide gifts/bonuses for birthdays, anniversaries, and other achievements
• Administer and track effectiveness of onboarding program
• Maintain and administer general HR operations tasks
• Assist finance team with benefit spend tracking
• Assist with employee relations issues
• Support the Talent Business Partners with the team's sourcing strategy
• Assist with managing the interview process
• Assist TBPs and HR Ops with onboarding new hires
• Other HR duties as assigned

Requirements

To be successful in this role you should have:

• Good verbal and written communication skills.
• Excellent interpersonal skills.
• Great attention to detail.
• Good knowledge of Google Suite
• English (B2 or higher), Russian (necessary)
• At least 2 years of experience as an HR assistant or similar position
• Ability for teamwork as well as working inidually.
• Ability to work under pressure and meet tight deadlines
• Resourcefulness, initiative, driven to grow and learn

Benefits

What's in it for you?

• A focus on professional development;
  • Training reimbursements
  • Mentor programs
  • Knowledge-Exchange programs
  • Interesting and challenging projects
• Flexible working hours
• Paid 24 days of vacation per year and unlimited sick leaves
• Medical insurance reimbursement
• Co-working and gym/sports reimbursement
• The opportunity to receive a reward for the most innovative idea that the company can patent.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AST (UTC -4), NST (UTC -3:30)

**

Silverorange is a design and development agency based in Canada. When pursuing work, we focus on interesting and meaningful projects. Over our 23 years as a company, we’ve worked with well-known technology organizations like Duolingo and Mozilla, not-for-profit organizations working in areas including arts funding and affordable internet access for low-income families, and with world-renowned doctors training other doctors through online education.

We’re proud of the fantastic products we’ve built in partnership with our clients and we’re actively invested in the processes behind these products. Within the next 6 months, we expect our team to grow from 31 to 34 people in order to meet the needs for new and existing projects. Our growth is careful and considered. We are committed to fostering a team-focused approach in our work of  building great user-focused systems, while also placing a serious emphasis on quality of life, openness, empathy, and a supportive work environment.

**

We’re looking for a Technical Project Manager to join our team. We are open to iniduals of various experience levels, though ideally you’ll be joining us with at least one prior full-time experience planning and coordinating technical projects and teams. We favour applicants with a strong sense of ownership over their own work. In collaboration with our Director of Project Management, you will be empowered to continually evaluate and improve our project management methodologies and process, thereby helping the entire team excel at their jobs. Excitement and ability to learn and contribute is more important to us than other metrics like years of experience. 

This position is available immediately and we will work with you to get you started as soon as possible.

Responsibilities

• Collaborate with our developers, designers, and clients to sustainably and effectively drive projects to completion. Assess and evaluate team successes, modifying future processes as needed.
• Balance the needs of concurrent projects with separate teams. You’ll be responsible for overseeing the progress of assigned projects, ensuring everyone has appropriate tasks and deadlines, and foreseeing, flagging, and eliminating possible blockers.
• Balance deadlines and client needs with a supportive work environment and focus on quality of life.
• Be the source of truth for the state of your team’s projects, keeping track of project status and deadlines and working with all parties to adapt to changing goals when necessary.
• Document and manage our tasks and clients using project management tools, optimizing for collaboration and communication. We currently use Shortcut & Notion for project tracking and Zoom & Slack for communication.
• Communicate with your assigned team and use your technical understanding to help the team resolve issues as they come up, and raise them with clients or other stakeholders as necessary.
• Keep our path to the future clear: as our bug and feature backlogs change, work with our clients to keep our upcoming tasks relevant.
• Participate in strategic planning sessions both internally and externally to create better project outcomes.
• Contribute to client proposals and contracts.

Requirements

• Be eligible & available to work from Canada.
• Have a passion for learning and self-improvement, both in terms of the tools and methodologies we use as a team, and personally.
• Love team building and facilitation, including leading meetings, and problem resolution/mediation.
• Be self motivated to effectively manage time commitments and priorities across competing goals. The ability to shepherd the team to completing goals is a must.
• Have strong written and verbal communication skills and have significant experience communicating with a team and with clients.
• Be able to communicate clearly with clients and co-workers across multiple time zones. Several of our key clients are in California and we have team members in British Columbia, Alberta, Ontario, Quebec, New Brunswick, Nova Scotia, PEI, as well as Ecuador and the United Kingdom.

We’re confident we’ll be able to help you get up to speed on the technical end of the job, but ideally you'll identify with some of the following statements.

• You care about maintaining a sustainable software development process where Product, Design, Engineering, and you collaborate.
• You have been a Project Manager in the software industry.
• You have led projects involving technical operations and new software product/service development.
• You’ve contributed from beginning to end on a digital product and know what it takes to get a project done with a team of developers.
• You have experience joining and communicating with a tightly knit team of people, and dealing directly with external clients.

**Growth & ownership

Our team is co-operative and will help you learn and expand your skills via mentoring, team-wide support, and learning opportunities. All members of the team are encouraged and given space to grow as inidual contributors, and have ongoing opportunities in project and team leadership.

We’re excited to hear your fresh ideas and approach. We have decades of collective experience, and we all continue to become better at what we do by both teaching and learning from each other. Add your voice to our mix!

Opportunity for employee ownership is a fundamental part of silverorange (non-founders currently own more than a third of the company) and we’re currently working on new ways to transfer even more ownership to employees.

**

People with different backgrounds and experiences make us stronger, and we’re always looking for ways to improve. Our team is getting more erse across many dimensions of ersity, but we’re still missing perspectives that could make our work better. We highly encourage people from traditionally underrepresented groups in our industry to apply—we’d love to hear from you.

**Remote working is just as good as local

Our team has been remote-friendly for over 20 years, and remote-first for the last 8. We continue to improve our approach to having a dispersed team. This is a full-time remote position regardless of location, though you are welcome to work from our lovely offices in Charlottetown, Prince Edward Island, Canada.

Over half of our team is full-time remote and 95% of our clients are remote. You’ll need to be comfortable working with a remote team regardless of your location.

Typically all employees spend at least one week each year working from our Charlottetown office so plan on visiting PEI semi-regularly once you feel safe traveling.

Though you may be working remotely, you’ll be an active member of a great and small but growing team, both here at silverorange and with our clients. Regular voice or video communication will help keep you in touch with the smart people with whom you’ll be working.

**

• Flexible work days, approached collaboratively with you to allow for the realities of appointments, family minding, and your everyday life.
• 3 weeks of paid vacation, on top of 10 paid days of civic holidays, and 3 weeks of paid company-wide shut down.
• Generous health and dental coverage, with 100% of premium covered by silverorange.
• New computer hardware every 3 years, and other tools as needed.
• Yearly company-wide bonuses based on overall company success, plus ownership opportunities and idends for long-term employees.
• Salaries based on experience starting at CAD $59,000-67,500 per year for those earlier in their career and CAD $82,500-94,500 per year for more senior candidates, with both annual company wide salary band adjustments as well as opportunities and expectation of ongoing career and compensation growth.
• Additional remote worker salary add-on of CAD $3,000 per year and a wellness salary add-on of $500 per year.

**How to apply

We will be accepting applications until Friday, November 4th 2022,  and hope to conduct interviews the week of November 14th - 18th, 2022. 

Click 'Apply Now' and include a copy of your resume, any links you have to relevant examples of recent work, and an explanation of why you’d be great for the job. Tell us about an interesting project you’ve worked on or helped ship. 

We want people to feel they can be their genuine selves at work, so we’d love to hear about who you are. If there is anything else you would like to share with us — i.e. a Medium or Twitter account, online writing or select blog posts, etc. — please feel free to include those as well.

If you require accommodations at any phase of the application or interview process, please let us know. We would be happy to support you and discuss accommodations as required.

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

This role will generate opportunities for Magic and intro calls for the Business Development/Sales team. You will be using channels primarily LinkedIn and other sales navigating tools, and coordinating with our main two (2) partner sales vendors.

**

The impact you’ll make:**

• High-Performance Sales Development and Lead Generation: Lead Generation Execution. Conducts research to identify potential prospects (contact list building for cold and warm contacts. Does Email Marketing/Outreach, LinkedIn Outreach (Manual and Automated) 
• MQL Endorsements: Generate qualified leads satisfying the BANTF lead qualification model. (Budget, Authority, Need, Timeline, and Fit with Magic’s business model and moving on the sales funnel), and the prospect should attend the meeting. The default is 2MQLs per week. 

Requirements:

• Must have 1-3 years of experience cold calling US businesses
• Must be comfortable making 100+ phone calls daily and demonstrate an ability to work solo as well as being a productive team member
• Experience using LinkedIn Sales Navigator and other similar prospecting applications while maintaining the pipeline updated is a plus
• Have excellent experience in generating Marketing Qualified Lead (MQL)
• Prior sales experience is a plus.
• Must be fluent in English, both written and oral
• Tools/System proficiency: Knowledgeable in Call Rails, LinkedIn, Sales Navigator, and Social Media Platforms.
• Education required: B.S. / B.A in Business, Marketing, Or Advertising preferred but not required or at least a 4-year college degree holder.

**

• Strong communication skills: Efficient, Effective, sharing with context, considering the audience/impact, and timely transfer of information and responses.
• Creative thinker with an ability to use both data and intuition to inform decisions.
• High attention to detail and due diligence, adaptable, good at multitasking, strong grit and fortitude.
• Strong interpersonal relationship skills and can motivate team members.
• Very dynamic team player.
• Can adapt to a start-up work environment.
• Disciplined in keeping a healthy pipeline and can commit to a longer sales cycle.

**

• You are an outstanding salesperson and problem solver with the ability to engage in business and technical conversations at multiple levels of an organization.
• You’re innately curious to learn ‘why’ and ‘how’ and are a self-starter who likes to get their hands on new problems
• You have the sophistication to navigate a B2B sales process combined with the urgency required to hit weekly or monthly targets
• You have unquestioned ethics and clarity around doing the right thing for our customers, your co-workers, and the company
• You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.
• You are Proactive, see potential problems before they happen, and aren’t afraid to speak up/challenge the status quo.
• You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, gets familiar with our tech stack (G-Drive, Slack, Notion, and a variety of modern reporting tools), and the ability to communicate (and often over-communicate) well in writing.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

Executive Assistant

About You

​

Would you like to work closely with two experienced entrepreneurs, providing administrative support to them? Do you have an interest in children, specifically elementary-aged kids (6-10 years old)? Our company is building an iPad app for children that helps them discover their interests and access the wealth of information online. We’re looking for an experienced assistant to work closely with two of our founders, helping with everything that comes up in the day-to-day of running a startup. 

​

It’s important to us that you have previous experience as an assistant to an executive in a company. Also, it’s a big plus if you have experience with kids and parents since you’ll regularly interact with parents and their children. Finally, it’s important you have had a full-time remote job with a company because our team is entirely remote.

​

The Role

​

The focus of this role will be assisting our CEO, Keith, and our President, David. We’re currently a small team of six full-time people and a few contractors, but soon we will be launching our product, raising a new round of funding, and expanding our team.

​

There are three key aspects of this role; roughly a third of your time will be spent on each:

​

First, a few hours of each day you’ll be assisting Keith and David. Since you’ve been an executive assistant before, this part of the role is likely the part you are most familiar with. In these few hours you’ll help them each to process their inbox, draft replies to emails, help organize the calendar & schedule meetings, and make travel arrangements. Most days you’ll have a one-on-one call with Keith and a one-on-one call with David to help each of them efficiently work through these items.

​

Personality-wise, Keith and David are easygoing, but they’re both experienced entrepreneurs so their standards are incredibly high. The emails you’ll be drafting are complex so it’s important that your natural personality is very detail-oriented. The stakes are high and an email to an investor in which you get a detail wrong can impact a fundraise. Similarly, calendaring is often complicated, dealing with multiple time zones and different calendars and you’ll be expected to get the details right every time. You need to be the kind of person who never forgets to mention the time zone when proposing a time for a meeting and never forgets the zoom link. In addition, you’ll need to be a strong writer, skilled at crafting tricky communication with a high degree of social finesse. Keith and David are looking for an assistant who will hit the ground running, in all of these areas.

​

The second aspect of this job will be acting as a recruiting coordinator because Keith and David currently oversee all of our hiring. You’ll help refine job descriptions, post job openings, and draft outreach to candidates. It’s okay if you don’t have a lot of experience with recruiting; we will help you learn our approach to recruiting. However, we want to make sure that you’re excited to help with recruiting.

The last third of this job is helping with miscellaneous projects related to the product we’re building. This is where it’s really helpful if you have experience with elementary-aged children and their parents. Most weeks, you will coordinate with parents so Keith, David, and others can meet with parents and kids on Zoom.  Other projects will vary every week.  One week you may double-check the work of a new moderator we hired by reviewing a couple hundred YouTube videos to ensure they’re appropriate for kids. Another week you might help vett contractors we’re considering hiring by evaluating their proposals.

​

​

Job Requirements ​ 

If everything above excites you, we’d love to have you apply. A few things we’re going to look for as we review applications are:

• At least 2 years of executive assistant experience, supporting a VP or C-level executive
• Experience with kids ages 6-10
• Available to work full-time for a U.S. company
• In one of the four time zones for the continental United States
• Available with flexible hours so you can occasionally handle things on evenings and weekends. While the majority of this job will be performed during normal work hours, you’re supporting two executives building a startup so every week things will come up in the evenings and weekends. You’ll be expected to keep an eye on communication outside of work hours, checking it periodically to spot urgent things that you need to handle quickly or you need to escalate to Keith and David.

​

The Company

​

At The Explanation Company, we are building a new kind of internet browser for kids to use on their tablets. We think the internet is one of the greatest inventions ever. As grown-ups, it’s easy to take it for granted that we have instant access to information on anything we’re curious about, but children have been left out. We think this is because there is such a focus on making the internet “safe” for children, that all the other products overlook the single biggest problem with the internet for kids: it’s too difficult to use. Searching and browsing the web requires advanced literacy skills that most kids don’t have. We’re making it incredibly easy for children to explore their questions & interests, discover new passions, and do all this independently or with friends. Our goal is not to reduce the amount of time kids spend with screens, instead it’s to increase the quality of experience children have with the screens they love using.

​

Our team culture is one where the fun of the work comes from solving hard problems with talented colleagues. Things are fast-paced, with a focus on getting things done. We have big plans and a small team that is passionate about reaching as many children as possible so we have to find clever shortcuts to work smarter, not harder.

The Team

​

A little background on the two executives you'll be supporting:

​

Keith, our CEO

Keith leads our product & engineering strategy. He is an experienced entrepreneur who has started and had exits for multiple companies, most recently he was the co-founder and CEO of Mystery Science which he sold to Discovery Education in 2020. Prior to this, he was a product manager at Facebook, first leading News Feed and then leading Messenger. As a colleague, he's an engineer and product designer, who obsesses over creating great products that customers love. He's also a dad with two boys, who both use the company’s product and (helpfully) complain a lot about it! :)

​

David, our President

David leads everything else at the company. He was previously the founder and CEO of eSpark Learning, a software company that helps elementary school kids learn reading and math. eSpark grew to serve 1 out of every 4 elementary schools in the United States. David has two kids, Devin and Nyla who enthusiastically use the company’s product nearly every day.

​

To Apply

​

If you're intrigued by the role and the team, we'd love to hear from you!

​

Please fill out this application: https://mu2iq6nekvb.typeform.com/to/rZE02QJW

​

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), GMT (UTC +0), CET (UTC +1), EET (UTC +2), AST (UTC -4), FKST (UTC -3), NST (UTC -3:30), LINT (UTC +14), TOT (UTC +13), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45), MART (UTC -9:30), NUT (UTC -11)

We are looking for a partnership lead that can who can define our audience and reach out to influencers, businesses, and creators in the Amazon FBA space for potential long-term partnerships.

It is a great opportunity to have a direct influence on the direction of the startup with little to no bureaucracy and see your best ideas being tested with real actions.

**

• Prospect-relevant and potential ROI-positive influencers, businesses, and creators in the Amazon FBA space for potential long-term partnerships
  Create co-marketing opportunities such as podcast/youtube interviews(product reviews)/webinars/Guest Post and track
• Able to report, track and communicate the performances of such co-marketing opportunities
• Create owned assets by creating company-owned content such as podcasts and Youtube
• Research and Co-ordinate with marketing agencies for niche marketing work.
  Research on competition on best practices for user acquisition
• Leverage different social media channels such as LinkedIn, TikTok, Youtube, FB or Instagram to target relevant audiences

You fit this seat if:

• Entrepreneurial, able to venture and test the unknown to reach goals without detailed instructions
• Comfortable appearing on Podcasts and on Youtube to promote our Amazon SaaS solutions
• Generalist, not a specialist
• Relationship builder, enjoy building relationships and reaching out. Super social.
• Someone comfortable with automation marketing tools such as Zapier or Phantombuster

Nice to have Experience:

• SaaS related business
• Amazon FBA experience is nice to have
• 2-4 years of experience with a SaaS or marketing agency
• Experience with CRM tools such as Hubspot is a plus
• Most about this position
• Fully Remote, you decide where to work. Digi nomads welcome to apply
• Fairly compensated
• New position, you are not filling in for a previous position, you will be a creator and create a large imprint of becoming the first and not be bogged down by any previous work or processes

For all applications, please list 4-5 influencers, or software/services in the Amazon FBA space

Time zones: GMT (UTC +0)

The Sensible Code Company makes software to transform the processing and publication of data and statistics.

We’ve built Cantabular: a software framework for the protection and publication of statistical data that is being used by the Office for National Statistics to automate much of the dissemination for the 2021 England and Wales census.

We’re a friendly, supportive and experienced team focused on delivering high quality software. We use Go, Python, TypeScript, AWS, Slack, Trello, Google Workspace and GitHub.

We also host and run PDFTables.com which converts pages of PDF files into machine readable data for hundreds of thousands of users.

“We hire people who are independently minded, who thrive on working in highly functioning software teams using modern technologies and, who enjoy interacting directly with customers” Aine McGuire, CEO.

About this role

We’re looking for someone to manage the support process and to triage initial support requests for Cantabular customers. This could be expanded to include PDFTables.com.

You’ll provide technical support:

• Monitor different channels and record support requests
• Triage / Test the problem in sandbox environments
• If it’s a genuine bug rather than a configuration issue escalate up to development team
• Keep in communication with the client on the status of outstanding issues
• Prepare ‘Critical issue reports’ as required
• Extend skills over time to be able to do more work around testing / apply fixes

Testing & documentation activities:

• Develop and run tests on new code
• Support team by developing tests / improving test environment
• Keep documentation up to date

Presales support:

• Provide pre sales support incl. helping with demonstrations
• Preparing and maintaining product presentations
• Attending events

Minimum requirements

• Experience automating tasks using basic scripts in Python, Bash or similar
• Good understanding of running and installing Linux, installing and configuring software, running scripts at the command line
• 2+ years of experience of doing technical support
• Great written and verbal communication skills

Bonus points if

We don’t expect the successful candidate to have all of these things, but please mention any that apply. If you have other relevant expertise or experience let us know.

• Have done onsite support
• Experience working with HTML and JavaScript
• Interest in data science, statistics or machine learning

Pay and benefits

• Competitive salary:
• Flexible: flexible working times to support a healthy work/life balance
• Generous holiday allowance: 30 days plus public holidays
• Location: you can be located anywhere in the UK and Ireland

How to apply

Email [email protected] quoting ‘scjob30’ in the subject line with the following information

• Cover letter: tell us a bit about why you’re interested in this role
• CV or resume: your professional experience
• Your telephone number

**

_Closing date: Friday 4 November, 2022

Content is a key part of our sales strategy. While we have a YouTube channel with over 3,000 subscribers, our video strategy is not as sophisticated as our other marketing channels and is an area with huge potential. We wish to hire an enthusiastic, fun and talented video creator with WordPress experience to take our videos to the next level. If this sounds like you then we’d love to hear from you.

You’ll be responsible for creating YouTube videos for Barn2. The videos will be a mix of ‘How to’ tutorials about our plugins, general videos about WordPress and WooCommerce, and announcements about events such as sales and webinars. They will consist of you being on camera, images, and screencasts with voiceover.

You’ll need experience of both hands-on production and editing, taking care of all stages of the video production process. Depending on your skills and experience, you may either implement a video strategy and SEO goals provided by our Head of Content, or you may take the lead on research and strategy yourself.

The role will be flexible and varied, working across multiple video platforms. You’ll need to be motivated to produce high quality content at a high volume with minimal supervision.

Everything you do will be focussed on sales and conversions. You will follow a data-driven video creation cycle, in which you seek evidence to inform planning; implement the videos; and then seek further data to evaluate the impact and make ongoing improvements.

This is a permanent, full-time position working remotely from your own location - although we can consider part-time hours if needed. Depending on your skills and experience, we are offering a flexible salary range of $35,000 - $50,000 USD.

**

Depending on your skills and experience, you will be doing some or all of the following activities:

• Creating a video content calendar to deliver Barn2’s video strategy.
• Producing and editing engaging educational, general, and brand video content.
• Working with customers to obtain video testimonials.
• Creating supporting images to illustrate videos, such as opening and closing slides.
• Working with Barn2’s designer to create featured images for videos.
• Optional - Producing other types of video such as video tutorials and animated gifs showcasing our plugins.
• Optional - SEO keyword research and analytics to identify ideas for new videos.
• Optional - Analysing the impact of existing videos and looking for new opportunities.
• Optional - Creating your own featured images for the videos.
• Optional - Networking with other companies to grow our presence across other YouTube channels.
• Optional - Managing Barn2’s paid YouTube ads.

**You will need

Hard skills:

• Basic experience of working with the WordPress CMS - for example, creating a WordPress site, managing content, or installing plugins.
• Proven experience of producing and editing high quality videos for publication online.
• Experience creating screencasts.
• Ability to create professional images to illustrate your videos, including basic image editing such as cropping and sizing images, and opening and closing slides.
• Familiarity with YouTube trends and conventions, with the ability to utilize these techniques to increase subscribers, views, and overall engagement.

Soft skills:

• Perfect spoken English with a clear accent. If English is not your first language then your speech must be completely fluent.
• Good on-camera and narration skills.
• An engaging, enthusiastic personality that will capture the viewer’s interest and make them excited about our products.
• Ability to create videos that drive outcomes, translating software features into compelling videos.
• Ability to describe technical software in a clear and accessible way.
• Ability to present in a relaxed but professional tone that reflects the Barn2 brand. Your videos must achieve the right balance between promoting our plugins without appearing too sales-driven.
• Excellent attention to detail.
• Relaxed and confident in front of the camera.

Nice to have

• Advanced-level WordPress experience, plus WooCommerce. (Coding experience is not required.)
• Proven experience in creating and implementing video strategy, with a strong instinct for what makes video content succeed online.
• Proven experience of creating videos about WordPress themes and plugins.
• Experience of using analytics and other tools to evaluate the impact of videos and identify new opportunities.
• Ability to create more advanced graphics and animated gifs.
• Experience of managing and evaluating YouTube ads.
• Networking skills, with the ability to perform effective outreach and link building work, nurturing relationships with influential Vloggers.

**You’ll report to

Your direct line manager will be Katie, our Operations Director. You will also work collaboratively with colleagues at all levels, especially within the marketing team. We will work with you to make sure you have everything you need to be successful in this role.

**Working arrangements

• Full time position - 40 hours per week (negotiable).
• Fully remote working.
• Working with a minimum 2 hours overlap with Central European time.

**Salary

We are offering a generous salary in the range of $35,000 - $50,000 USD, based on your level of experience and location.

To receive an offer at the upper end of the range, you would need to fully meet all of the ‘Nice to have’ criteria.

**

We are offering a flexible benefits package. The exact details will depend on your location.

• Remote working with a flexible work schedule.
• Generous salary based on location and experience.
• Yearly training budget of $1,000 and access to ongoing off-site training/conferences.
• Minimum 25 days holiday.
• Performance-related bonus.
• Plenty of scope for personal and professional development.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), GMT (UTC +0), CET (UTC +1), EET (UTC +2), AST (UTC -4), FKST (UTC -3), NST (UTC -3:30), LINT (UTC +14), TOT (UTC +13), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45), MART (UTC -9:30), NUT (UTC -11)

We are looking for a partnership lead that can who can define our audience and reach out to influencers, businesses, and creators in the Amazon FBA space for potential long-term partnerships.

It is a great opportunity to have a direct influence on the direction of the startup with little to no bureaucracy and see your best ideas being tested with real actions.

**

• Prospect-relevant and potential ROI-positive influencers, businesses, and creators in the Amazon FBA space for potential long-term partnerships
  Create co-marketing opportunities such as podcast/youtube interviews(product reviews)/webinars/Guest Post and track
• Able to report, track and communicate the performances of such co-marketing opportunities
• Create owned assets by creating company-owned content such as podcasts and Youtube
• Research and Co-ordinate with marketing agencies for niche marketing work.
  Research on competition on best practices for user acquisition
• Leverage different social media channels such as LinkedIn, TikTok, Youtube, FB or Instagram to target relevant audiences

You fit this seat if:

• Entrepreneurial, able to venture and test the unknown to reach goals without detailed instructions
• Comfortable appearing on Podcasts and on Youtube to promote our Amazon SaaS solutions
• Generalist, not a specialist
• Relationship builder, enjoy building relationships and reaching out. Super social.
• Someone comfortable with automation marketing tools such as Zapier or Phantombuster

Nice to have Experience:

• SaaS related business
• Amazon FBA experience is nice to have
• 2-4 years of experience with a SaaS or marketing agency
• Experience with CRM tools such as Hubspot is a plus
• Most about this position
• Fully Remote, you decide where to work. Digi nomads welcome to apply
• Fairly compensated
• New position, you are not filling in for a previous position, you will be a creator and create a large imprint of becoming the first and not be bogged down by any previous work or processes

For all applications, please list 4-5 influencers, or software/services in the Amazon FBA space

About the Job

You’ll be in charge of link building tasks on SEO client projects. This includes hands-on work, managing multiple projects with time constraints at the same time, and adjusting strategy as necessary.

Your main task will be to communicate with various website owners to promote our clients’ content. 

We intend to enter into a long-term, project-based collaboration. You will receive your assignments from the founders directly.

Responsibilities:

• Promote content and articles through concerted email outreach to get authoritative websites and publications to link back.
• Familiarize yourself with multiple online niches, identify key influencers, and start conversations with them. Maintain these relationships to produce positive results for both parties.
• Discover link building opportunities through industry-specific searches
• Ability to track your link building efforts and report results on a monthly basis.

Requirements:

• Excellent verbal and written communication skills
• Ability to work within a team and independently
• Assiduity in performing long-term tasks of the same type.
• Ability to handle large volumes of projects quickly across various industries
• Expert level attention to detail is essential
• ability to work in a fast-paced environment with frequent change while maintaining attention to detail on multiple projects
• Strong sense of personal accountability, ownership of your work, and time management
• The courage to ask for help if needed
• Over 21 years old with at least three years work experience.

Preferred Qualifications:

• Basic understanding of SEO and function principles of search engines;
• Basic understanding of internet marketing;
• Experience in customer support or customer-facing communication 
• Tech-savvy and willing to learn new tools

We offer:

• Create your desired lifestyle
• Travel and work from wherever you want
• Possibility to move your residence to a country of your choice
• Flexible schedule to allow for an optimum work-life balance
• Create space for personal plans
• Opportunity to be with dofollow.io team for a long time. We are focused on long term collaboration more than on one-time freelance projects
• Grow with the company
• At dofollow.io we find extraordinary talent and build positions around their skills
• Access to very experienced team members in various Digital Marketing areas. 
• Every 30, 60, or 90 days propose 1 or more projects you would like to develop for the company. We appreciate and support the initiative.

This is an entry-level position that can be a good start for building a career in online marketing.

We recruit open-minded people of all gender identities, sexual orientations, and ethnicities. We are committed to ersity and inclusion.

Apply for this Position

If you’re interested please follow this link, fill out the Google form and provide all the required information. We will contact you regarding the next steps (usually within 4-6 weeks).

Please read the Job DescriptionWe are looking for an enthusiastic person to join our amazing customer service team and help Tom’s Key Company grow as a valued team member.  The primary focus of this position is helping customers efficiently and effectively through phone, email, live chat, and any other communications methods needed.

About Tom’s Key Company

Tom's Key Company (TomsKey.com) is a quickly growing online store that provides do-it-yourself spare car keys and remote fob solutions to vehicle owners in USA and Canada. This enables customers to save money over expensive dealership prices for an extra key or remote.  

**

• Work Remotely
• Provide exceptional customer service that leaves customers amazed. 
• Respond to customers from USA & Canada who call or text us by speaking with customers on the phone or responding to their text.  Currently, we use Dialpad for text and phone calls.
• Reply to customers' messages (primarily email and live chat) through helpdesk software. (We use GrooveHQ, similar to Freshdesk and Zendesk)
• Before a sale: Research and answer questions from potential customers. 
• After a sale: Communicate with customers to provide great customer service by solving problems, providing order updates, and requesting reviews when a customer has had a great experience. 
• Complete administrative tasks such as logging new orders, screening incoming orders for problems, process returns, entering data, and issuing replacement or refunds for orders where appropriate.
• Perform some basic Shopify tasks such as order fulfillment, canceling an order, editing an order, process refunds, making an invoice, generating discount codes.
• Contribute ideas to make customer service more efficient and consistent.
• Monitor Tom’s Key Company’s social media accounts such as Facebook, Instagram, and Youtube and respond to messages, comments, and inquiries.
• Performs Customer Service Admin/Ad-hoc Tasks when needed. 
• Ability to participate in regular team meetings. Typically twice per week.
• Full-time work (40 hours per week). Working hours are flexible but must be willing to work during US daytime.
• Coordinate working schedules with other team members to provide coverage for customer service.

Qualifications:

• Native Spanish Speaker
• Fluent in English
• 3 or more years experience in Customer Service through phone and email.
• 3 or more years experience in e-commerce as a Customer Service Representative 
• Attentive to details. 
• Excellent English, both written and verbal skills. 
• Comfortable providing support to customers in English via phone.
• Interest in automotive vehicles. 
• Have a basic knowledge of and / or experience repairing cars, trucks, motorcycles, or other machinery/electronics. Basic troubleshooting and problem-solving skills are essential.
• Experience with helpdesk and ecommerce software such as: 
• Customer support (e.g. Groove HQ, Zendesk, Gorgias, or similar)
• Shopify or Amazon Seller Central
• Knowledgeable in G-Suite applications such as Google Drive, Google Docs, Google Sheets, Google Slides, and Google Meet. 
• Ability to empathize with customers and understand their perspectives when solving problems, but still keep the business needs in mind. Willing to make decisions within established boundaries. 
• Problem solver and independent worker. 
• Passionate about learning. Training will be provided to help this team member learn their role and responsibilities. As a growing company, there is much opportunity to learn new things, including working with minimal supervision and having the initiative to research and learn new things.
• Computer access with high-speed internet.

The Role:

We are searching for a Senior Data Engineer. You can be a perfect candidate if you are growth-oriented, you take pleasure in your work, and you enjoy working on new ideas to develop exciting products. By joining Proxify, you will get considerable opportunities to work with leading brands and amazing startups to build their next product and growth features. 

What we are looking for:

• You have +4 years of solid experience as a Data Engineer in a top-notch environment;
• You have +3 years of experience in Cloud Infrastructure (e.g. Azure or AWS), virtualization and containerization environments (e.g. VMware, Docker, Kubernetes);
• Knowledge of the entire software development process including testing, continuous integration/delivery, automated deployment, and verification/maintenance;
• A high degree of ambition for self-improvement and self-initiative;
• Responsible and able to work with minimal supervision;
• Upper-intermediate English level;
• You can communicate well with both technical and non-technical clients.

Nice-to-have: 

• Experience in data warehousing and data modeling;
• Solid understanding of relational database systems;
• Knowledge in working with Apache Spark;
• Timezone: CET (+/- 3 hours);
• Azure certifications in Cloud development and architecture would be a plus.

**

Implement the best practices in AI/ML development to ensure the data pipelines and solutions are:

• Effectively and efficiently tailored towards specific applications (automated processes on hybrid cloud/on-prem infrastructure);
• Scalable and maintainable to address an extensive customer community;
• Secure “on-prem” to protect the client’s IP;
• Build the very infrastructure upon which the prediction models will run;
• Collaborate with the stakeholders.

What we offer:

Your benefits with Proxify:

• Be part of the Proxify community: Network with like-minded and enthusiastic iniduals to make a difference. 
• Make an impact: You get the opportunity to work on projects that inspire you and add value to your career.
• Transparency: Contracts with transparency in earnings and working hours.
• Save your time: Fast and efficient hiring process to match you with the project of your preference.
• Ownership: Take ownership of your work and enjoy more freedom in your career.