we're hiring a growth marketer at noxx.

you will be leading noxx’s growth efforts to empower the pseudonymous future of work.

• identity: pseudonymous
• salary: global flat rate
• location: remote
• commitment: part-time (20+ hours/week) or full-time
• start: asap

what is noxx?

• noxx is a payroll and compliance tool for pseudonymous talent.
• details in this tweet & blog post.

how would you work**?**

• you would use a pseudonym.
• you could use an avatar and voice-changer for meetings.
• you would not show us your real identity.

who are we looking for?

• someone passionate about web3 and pseudonymous economy.
• someone with growth experience. (loves experimenting)
• someone that can do contents marketing (tweets, blog posts etc.)

position details?

• you would be responsible for increasing noxx’s awareness in pseudonymous economy.
• you would also be supporting founders to fundraise from crypto investors.
• the full-time position will start on a trial basis with a 1-month contractor agreement.

how to apply

• please don’t send us your cv, LinkedIn, GitHub with your real name.

don't doxx yourself for work.

thanks,

The Role

As we grow, we’re collecting more and more data about how people use our service. We’re running split tests and monitoring how the changes we make impact user behaviour and our revenue. We are looking for a Senior Analyst with commercial/business experience to help us get the most out of our data, to inform decision making and guide our strategic thinking.

Day to day, you will:

• Investigate and report on the commercial impact of activities such as:
  • Seasonal promotions and other marketing campaigns
  • Split tests which impact purchases or user retention
  • New feature releases
• Lead investigations to support the wider business:
  • Finding opportunities for growth
  • Influencing user flows in the product
  • Translating business questions into precise SQL queries
• Clearly communicate and visualise findings from our commercial data:
  • Trend analysis of business KPIs
  • Forecasting and reviewing actual performance
  • Sharing insights, knowledge and best practice with the wider business

Benefits

• Remote and flexible working.
• Salary £40k–£60k per year depending on experience.
• You would join a small, dedicated and growing team.
• We're substantially (around 80%) open source, so your work will often be on open source.
• We're backed by Bethnal Green Ventures (https://bethnalgreenventures.com/) and Digital Science (https://www.digital-science.com/), through which we're part of a wider community of startups in science, health and ed-tech.
• Our London office is shared with several other Digital Science companies, so there's lots of interesting people to meet, and clubs and sports activities outside of work.
• We'll supply a Mac, Linux or Windows laptop (your choice) plus a stipend to set up your workspace.
• We provide a training budget; many of our staff choose to attend relevant industry conferences or buy training materials.

Requirements

We require that you:

• Have a minimum of 3–5 years of relevant experience.
• Will work for us full time (or nearly full time).
• Will usually be available in our core hours, 2pm–5pm UK time.
• Are based in the UK, EU, US or Canada.

How We Hire

1. We ask you to submit a CV and a cover letter stating why you would like to work for Overleaf.
2. We will aim to update you on the status of your application within two weeks from when we receive it.
3. We'll follow up by email (or sometimes schedule a phone call) with any questions we have about your application, usually around logistics, your ambitions and your expectations about the role.
4. We'll schedule a more in-depth interview, which is typically followed or combined with a practical assignment. For the practical, you'll have the option of either completing a homework assignment, which requires about one hour of your time before the interview, or doing an exercise during the interview, if you prefer. The exercises are practical in nature, and you can use Google, etc., and ask us questions.
5. We may ask you to attend a second, shorter, interview.
6. We'll make an offer. We usually interview in batches, so there may be a short delay while we interview other candidates, but we will try to keep you informed throughout the process.

Please tell us in your application about your experience with these key skills:

• SQL — we expect that you’ll spend a lot of your time working with SQL (in particular, BigQuery SQL) in this role.
• Communicating your findings — visualising and sharing analyses with teams across the business is an important part of the role.
• Working with financial data — we're not looking for an accountant, but most of our analyses have a financial component, so it will be helpful to have a grasp of financial concepts such as revenue recognition, present values and compounding.

Other experience that it would be helpful to highlight (but is not required) includes:

• Experience with at least one other programming language for statistical analysis, such as R or Python, because we also use these for some ad hoc analyses
• BigQuery for queries
• MixPanel or similar product analytics tools
• A/B testing
• Working in a B2B and/or B2C SaaS context
• Understanding of the scholarly market and/or some knowledge of LaTeX

How We Work

Overleaf is remote-first (and was before the pandemic too) — all founders and staff work remotely and this is part of our values. We also have an office in Farringdon for those in the London area, and we aim to get the whole team together twice a year for valuable face-to-face time.

We encourage flexible working. Our core hours are 2pm–5pm UK time, during which our development and product teams have 10–15 minute daily standup calls.

We collect data and user feedback to inform our work. We have UX professionals on our team, and we run surveys and user interviews on a weekly basis. We use these, alongside quantitative data to inform our Product Discovery process. Our roadmap also includes initiatives driven by staff and quarterly hackathons to keep our learning fresh.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), GMT (UTC +0), CET (UTC +1), EET (UTC +2), AST (UTC -4), FKST (UTC -3), NST (UTC -3:30), LINT (UTC +14), TOT (UTC +13), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45), MART (UTC -9:30), NUT (UTC -11)

Aha! is a very different type of high-growth SaaS company. We are self-funded, highly profitable, and 100 percent remote. We provide the world's #1 product development software so teams can build products that customers love. More than 600,000 product builders use our suite of tools which includes Aha! Roadmaps,Aha! Ideas, Aha! Create, and Aha! Develop. And they rely on our training programs via Aha! Academy to become product development experts. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares. Learn more at www.aha.io.

**

Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.

• We serve: We work with the world's best known and most innovative companies and they trust us to guide them to build products that their customers love.
• We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.
• We act with urgency: We respond to customers' requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.
• We exchange value: We do not have any salespeople and we focus on what is best for the customer.
• We collaborate: We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.)
• We guide product: We bring our customers' requirements to our product team and define our own efficient processes and systems.
• We enjoy: We like what we do and we want you to love your job too. Learn more about The Responsive Method, our company values, and the generous benefits we offer.

**

We serve the world's most innovative companies. They are building revolutionary new experiences for their customers and move fast. They expect us to do the same and to help them develop best practices for product development. Our software is methodology agnostic, which means we need to be experts in the agile, scrum, kanban, SAFe®, and hybrid approaches that our customers depend on.

Our collective experience gives us the skills to meet customers where they are, internalize how they work (because we've been there, done that), and confidently guide them to achieve their best. And because we are always curious, we love learning from our customers along our journey together.

**

You work hard and have a history of making a positive customer impact. You thrive in a fast-paced and high-growth technology company. You are happiest when you are working directly with customers together with a team of high achievers like yourself. You definitely have worked as a product or technical project manager, but realized that you prefer helping people to writing requirements. Showcasing advanced technology to sophisticated customers energizes you. You also have:

• 6+ years experience defining, managing, or launching new functionality at a growing software or technology company
• Influenced or defined the detailed go-to-market process used to achieve product and business goals
• Learned complex software applications and workflow methodologies
• Written clear instructions to answer questions and explain best practices
• Independently resolved hard challenges

Your work at Aha!

This role is for product managers who prefer to work with customers more than working with developers. The Product Success team provides consultative support for the world's best known and most innovative companies. If you want to answer support requests, conduct demos, and share best practices this role is for you. Your responsibilities will include:

• Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
• Delivering responsive customer service using our proven frameworks
• Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
• Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
• Helping customers integrate Aha! software with their existing tools (e.g. development systems)
• Sharing customer feedback internally
• Testing new product functionality as needed
• Mentoring newer team members as they lead demos, share best practices, and help customers with integrations

If this sounds appealing, we would love to hear from you. (A real human reviews every application.)

**

Everyone deserves to reach their fullest potential. We know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and alive. And our goal is to help you do just that. We offer all the benefits you would expect and more, including profit sharing. The specific benefits listed below are reflective of what we offer U.S.-based hires. We also do our best to extend identical benefits to international teammates.

• Generous salary with annual profit sharing for all
• Medical, dental, and vision plans — for many teammates, we cover 100 percent of the premiums
• Up to 200 hours of paid time off a year to spend however you want
• 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
• Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
• Aha! contributes a percentage of your total compensation each year towards your retirement

We are building a distributed team, and you can work from anywhere in North America, the United Kingdom, Ireland, or Australia for this role. We offer generous salary, equity, benefits, and a profit-sharing program. See other openings at Aha!Diversity

We are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities. As an equal opportunity employer, Aha! welcomes all employees and applicants, without regard to age, race, color, national origin, physical or mental disability, gender, religion, sexual orientation, gender identity, marital or veteran status, condition of pregnancy, or any other legally protected characteristic. Learn more about ersity and inclusion at Aha!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

Aha! is a very different type of high-growth SaaS company. We are self-funded, highly profitable, and 100 percent remote. We provide the world's #1 product development software so teams can build products that customers love. More than 600,000 product builders use our suite of tools which includes Aha! Roadmaps,Aha! Ideas, Aha! Create, and Aha! Develop. And they rely on our training programs via Aha! Academy to become product development experts. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares. Learn more at www.aha.io.

**

The Aha! people success team is a highly collaborative group across recruiting, people operations, and learning and development. We work within North American time zones so we can collaborate during the workday.

• We support growth: We are always looking for new team members to contribute to Aha! and grow with us.
• We live our values: We demonstrate our team spirit and treat all team members and prospective Aha!s with kindness.
• We work quickly: Whether it is managing an interview process or onboarding a new team member, we work with speed and efficiency.
• We have fun: We care deeply about our teammates, always making time to celebrate, support, and laugh with each other.
• We enjoy: We like what we do. And we want you to love your job too. Learn more about The Responsive Method, our company values, and the generous benefits we offer.

**

We are always hiring. That is because we are always growing. And people want to join us because we put people and profit first. The recruiting team within the broader people success group works to hire the most capable team members –– no matter where they live. We work closely with hiring managers in each functional area to target certain roles and skills. We share our enthusiasm for Aha! and what makes us unique with candidates every day. We do not use outside recruiters and we ensure each candidate has a positive experience –– no matter where the process ends up.

We are continuously looking for new ways to attract talent and we eagerly try new approaches. We use industry-leading recruiting tools in combination with our own Aha! software.

**

You thrive on taking creative approaches to identifying outstanding new candidates and you are passionate about providing an exceptional candidate experience. You have supported recruitment marketing and advertising efforts — sharing your ideas with the marketing team and helping to implement them. You understand and track typical recruiting performance metrics and clearly communicate areas for improvement and propose solutions. You write exceptionally well and being responsive is in your DNA. You also have:

• 8+ years of in-house recruiting experience with a high-growth software company — at least two of which were focused on remote recruiting.
• Experience managing full cycle recruiting efforts for technical roles, specifically within the Engineering function.
• Expertise screening for technical Engineering positions.
• Proven track record of sourcing and building relationships with hard to find, passive candidates for Engineering positions.

**

We believe in grit and demonstrate it as we look for new team members. As Sr. Recruiter, your responsibilities will include:

• Working with functional leaders to strategize on hiring priorities and approaches
• Proactively sourcing candidates to maintain a stable pipeline
• Guiding candidates through our hiring process
• Ensuring a positive candidate experience
• Identifying and implementing initiatives to improve personal and team performance
• Reporting on recruiting performance for your assigned roles
• Monitoring market trends and contributing to people success programs

If the Sr. Technical Recruiter role sounds appealing, we would love to hear from you. (A real human reviews every application.)

**

Everyone deserves to reach their fullest potential. We know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and alive. And our goal is to help you do just that. We offer all the benefits you would expect and more, including profit sharing. The specific benefits listed below are reflective of what we offer U.S.-based hires. We also do our best to extend identical benefits to international teammates.

• Generous salary with annual profit sharing for all
• Medical, dental, and vision plans — for many teammates, we cover 100 percent of the premiums
• Up to 200 hours of paid time off a year to spend however you want
• 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
• Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
• Aha! contributes a percentage of your total compensation each year towards your retirement

We are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program. See other openings at Aha!

Diversity

We are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities. As an equal opportunity employer, Aha! welcomes all employees and applicants, without regard to age, race, color, national origin, physical or mental disability, gender, religion, sexual orientation, gender identity, marital or veteran status, condition of pregnancy, or any other legally protected characteristic. Learn more about ersity and inclusion at Aha!

"

Numida is looking for an experienced leader at the level of CFO who will help to lead Numida’s growth by establishing processes and systems that produce timely and accurate financial information that he or she will leverage to perform financial analyses that influence decision-making and ultimately drive measurable value. The CFO will be a member of the Senior Leadership Team and have dual reporting to the CEO and to Board of Directors. The role combines operations (managing accounting and financial control functions) and strategy (working with the Senior Leadership Team to establish a financial strategy for the profitable, long-term growth of the business including financing plans). The role is reserved for someone who has 7+ years of experience in accounting, credit management and finance, including leadership and management experience in a financial institution.

Your Responsibilities

Strategy and Planning

* Identify and execute financial analyses to identify opportunities to optimize business performance, to create value, and to help shape the strategic direction of the company

Accounting, Reporting, and Operations

* Develop and maintain timely and accurate financial statements and reports in accordance with generally accepted accounting principles (GAAP) and implement monthly variance reporting against budget

Risk Management

* Ensure that sound risk management models and measurement methodologies of risk reporting and controls are in place for the quantification and evaluation of risks

Skills & Qualifications

* University degree in Accounting, Commerce, or Business Management/Administration

Who You Are

* A believer that small business growth in Africa will drive community development and wide-scale poverty reduction

",

Time zones: CST (UTC -6), MST (UTC -7), PST (UTC -8)

SketchDeck is looking for a Senior Project Manager (ideally located in CT or PT time zones)

As a Senior Project Manager at SketchDeck, you’ll lead the day to day relationships & projects from our largest accounts and strategic premium level design projects & campaigns. Responsibilities include Account retention, project team oversight, project scoping, proposals and project management.

You will report to the Head of Creative Operations.

• Deliver high quality design projects that meet and exceed client expectations:
  • Discuss upcoming projects with clients: build budgets/timelines, discuss creative expectations, educate on process and help get them started where needed
  • Review incoming projects, ensure brief and scope are clear for design success and hitting credit budgets
  • Work with Design Directors as needed on creative scoping and direction
  • Manage allocation of projects across design team to hit deadlines, budget and quality goals
  • Direct and support designers so they can deliver great design, on brand and hitting brief requirements
  • Review projects before delivery, ensuring they meet the brief, follow the brand and are free from QC errors
  • Resolve projects that get in trouble through proactive communication with clients, and direction to team
  • Deliver an overall impressive experience that makes clients share with their friends and colleagues
  • Obtain PO / SOWs as needed to secure projects
  • Keep on top of utilization to ensure design is delivered profitably
  • Ability to manage complex projects / programs ($25k - $100K+ revenue)
• Nurture, retain and grow your client relationships:
  • Help new users through their first projects
  • Build strong relationships with clients and proactively keep in touch
  • Lead quarterly status updates and keep current on client goals
  • Lead weekly or monthly meetings to align on project needs that meet retainer budgets
  • Work to ensure membership clients retain and grow; share opportunities for growth and flag/solve issues
  • Create strategies with your member / enterprise clients to help them get impact from design across their teams and provide us with visibility of pipeline
  • Renew membership contracts
• Build & manage a motivated team that can meet client expectations with regard to design and product types. Ensure ability to scale and keep up with growth as needed.
  • Daily standups with core team to align on priorities and get best impact & motivation from the team
  • Recruit and hire team members as needed to keep up with growth
  • Manage Jr PM (as needed)
  • Manage 8+ designers/QC
  • Train designers on member / enterprise brands
• As a senior team member, mentor, collaborate and improve things around you:
  • Review and revise processes to ensure we are constantly improving and evolving
  • Mentor other PMs
  • Collaborate with sales and marketing to help them bring in the best clients with the right expectations
  • Find ways to improve SketchDeck and live our values.

Requirements:

• 5-8 years of project management experience in a creative agency or related organization
• Strong creative and design sense - you know what good looks like!
• Proven ability to solve problems creatively
• Experience seeing projects through the full life cycle
• Strong interpersonal and communication skills and extremely resourceful
• Proven ability to complete projects according to outlined scope, budget, and timeline
• Demonstrable problem-solving project management experience and skills
• Strong organizational, time management, and verbal and written communication skills
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools

**Benefits:

We pride ourselves on being a great place to work. By joining the team, you will get

• Salary range: $100,000 - 115,000 + incentive
• Health insurance (medical, dental, and vision)
• Stock options
• 401(k) with company match
• Fully remote working (that started pre-covid and will continue after!)
• Paid time off that grows with tenure
• Annual company retreat
• Computer hardware of your choice (up to $1500)
• $500 towards your office setup expenses
• To work with a talented team of designers, business people, and engineers!

About the Role:

The Head of Supply Chain will lead our end-to-end operations, including planning, sourcing, fulfilment, and logistics. Your primary objective is to get the supply chain operation to a point where it can scale comfortably with our ambitious growth plans. In doing so, you'll enhance our operating capabilities, optimize our processes, manage and improve our gross margin, ensure a consistent supply source, and oversee product initiatives from procurement and vendor management to logistics and distribution.

We are growing very quickly, and the global supply chain headwinds are strong - but it will be fun and challenging. As an early hire, you'll have the opportunity to significantly impact the business. You'll be a crucial member of our senior leadership team and report directly to the CEO of FOTP.

What You'll Accomplish:

You'll drive overall supply chain strategy and execution, both short-term and long-term, across supply, inventory, 3PLs, transportation, manufacturing, and project management, ultimately scaling and leading the team required to take Front of The Pack to millions of customers and build the most loved and trusted pet nutrition brand on the planet. This will include:

General project management

• Keep the wider FOTP team aware of timelines and expectations in physical product development progress and delivery.
• Anticipate delays and bottlenecks and feed those expectations into project planning across the business by managing and fostering good relationships with all key stakeholders

Managing Suppliers (including but not limited to...)

• Ensuring all our trademark licensing agreements (TMLA's) are in place and up to date with suppliers
• Ensuring all relevant non-disclosure agreements (NDA's) are in place with suppliers
• Ensuring all invoices are paid on time to and are accurate to maintain relationships and good payment history with suppliers (we have a finance team to support)
• Managing supplier relationships to keep pricing, minimum order quantities (MOQ's) and availability information up to date
• Ensuring all regulatory information correctly matches up with stock (CoA's, statements, data sheets) and label claims
• Ensuring our exclusivity agreement contracts are up to date and maintained
• In time, identify and build relationships with new suppliers to scope out new materials and feed that information into product development plans

Manage and execute PO's from start to finish (including but not limited to...)

• Accurate forecasting of all ingredient, packaging and fulfilment materials
• Accurate placing of PO's whilst ensuring seamless documentation and communication of up and coming costs to finance
• Chase and hustle up on deliveries and ensure timely delivery across testing, manufacturing and packaging partners
• Problem solving when inevitably stock becomes unavailable or is subject to delay
• Deploy technical solutions to reduce administration time and increase accuracy / scalability

Track stock level (including but not limited to...)

• Keep a close eye on stock level and flag when new stock and/or components needs ordering
• Keep in contact with suppliers for accurate lead times
• Keep stock tracker up to date with locations and levels of stock across multiple sites

Manage Co-manufacturers / Co-packers / Contract Laboratories:

• Ensure our third party contract manufacturers and packers are fully and accurately briefed on technical specs for testing, blending and packaging
• Project manage production from end to end whilst keeping all relevant stakeholders fully informed on what is going on where and when
• Coordinate activities across tight timelines to ensure no delays by being on the front foot in managing very busy contract manufacturers who need tight management
• Stay on top of communications with co-mans/packers to ensure accuracy and attention to detail are maintained throughout the process to avoid any errors that could result in lengthy delays
• Ensure testing at third party labs is carried out accurately and on time
• Work closely with R&D/Innovation team to qualify and test new materials and raws
• Stay on top of release (quarantine) dates for raw materials and finished goods

Manage third party logistics partners (3PL's):

• Ensure stock levels are maintained at 3PL's for pick and pack activities to continue uninterrupted
• Work with 3PL to ensure they are fully briefed on pack out procedures for all products new and old
• Anticipate and problem solve for delays (e.g. stock missing, wastage, damage and personnel issues)
• Optimize processes to ensure our service levels meet the needs of our customers and business

Margin management

• Own gross margin expansion strategy and execution end-to-end, driving sourcing, value engineering, distribution and opex initiatives.
• Develop and implement processes and system enhancements to reduce costs and improve operational efficiency, accuracy, and customer service levels.

New product development

• Work with leadership to advise and assist in the development of new products
• Help source suppliers and develop relationships with key industry figureheads in order to help in the development of new and innovative product ideas
• Confirm new suppliers with price, lead time, availability, and inventory projections
• Confirm new suppliers have a fully executed NDA's in place
• Manage expectations around lead times and product development
• Problem solve to help in developing options for bringing innovative products to life. This might include finding new contract manufacturers that work with niche materials, sourcing testing labs that work with specific niche ingredients, sourcing niche products to enable innovative product development.

Requirements

• 5+ years experience in supply chain roles, with exposure to sourcing, inventory management, demand planning, fulfillment, logistics and manufacturing.
• Strong preference for manufacturing, supply and sourcing background; experience with consumer product or food categories and co-manufacturers a plus.
• Experience in CPG omni-channel environment, including e-commerce and retail fulfillment operations; understanding of subscription business models a plus.
• Demonstrable competency in demand planning, purchasing, and 3PL management.
• Sense of urgency with bias for action. A high level of motivation, disciplined mindset and self-starting capability with proven track record in operating in small or mid-sized companies; entrepreneurial nature and experience working in fast-paced start-up environments a plus.
• Strong communication, teamwork, problem-solving and interpersonal skills with a proven ability to influence across functions and levels.
• Ability to use data and evidence to inform and influence decisions.
• Passion for health, wellbeing, dogs and/or animals a plus

Benefits

Working at Front of The Pack

• Being part of a small team means you will have the chance to really help shape the future of Front Of The Pack working closely with the leadership team and our team of world-class advisors.
• We are proud to be an equal opportunities employer and embrace ersity in our culture. We strive to create a happy and healthy workplace for the team.
• We promote a culture of flexible working - we're outcome/results driven & appreciate great people who have family lives too.
• We also offer a budget for personal and professional development as well as personal physical and emotional development.

More**info**...

• FOTP is based in LA and London.
• FOTP has raised over $15m of venture capital by Tier 1 VC's in Europe and the US.
• This role is open to those who wish to be fully remote working but will be US-based.
• This role will come with stock options.
• This role has a comprehensive benefits package associated with it.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

Aha! is a very different type of high-growth SaaS company. We are self-funded, highly profitable, and 100 percent remote. We provide the world's #1 product development software so teams can build products that customers love. More than 600,000 product builders use our suite of tools which includes Aha! Roadmaps,Aha! Ideas, Aha! Create, and Aha! Develop. And they rely on our training programs via Aha! Academy to become product development experts. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares. Learn more at www.aha.io.

**

The Aha! marketing team is a highly collaborative group of experts across digital, communications, and product marketing disciplines. We work within North American time zones so we can easily meet live on video and achieve more together.

• We drive growth: Aha! does not have a sales team — marketing is responsible for increasing awareness and trial sign-ups.
• We give big effort: We work exceptionally hard and fast, constantly producing content that engages new customers and brings value to existing ones.
• We are curious:We seek to better understand our market, customers, and products so we can clearly articulate the unique value of what we offer.
• We have fun: We care deeply about our teammates, always making time to celebrate, support, and laugh with each other.
• We enjoy: We like what we do and we want you to love your job too. Learn more about The Responsive Method, our company values, and the generous benefits we offer.

**

The product marketing group within the broader marketing team is responsible for messaging the unique value of our products and services. We own a broad range of programs — from managing weekly go-to-market launches to producing live product trainings and tools for concierge support. We deliver high-quality content, such as educational guides to support our target use cases and best practice articles to help our customers get the most value out of our software.

We do our planning and collaboration in Aha! Roadmaps. We are power users of our own software, often providing feedback and suggestions for improvements that are shipped to customers too. We use Slack and Zoom for video calls. (Email? Rarely.)

**

You have at least four years of experience in product marketing at a SaaS company. And you are passionate about how sophisticated product development tools can help organizations work in a more productive way. You thrive on being a market, customer, and product expert — so you can communicate the value of your company's offerings with confidence.

You like to work in a fast-paced environment, where launches happen often — not once or twice a year. And you thrive on collaborating closely with cross-functional teams to achieve excellent results. You love honing in on the details and producing exceptional work for effectively marketing products and services.

**

We work on a broad range of marketing initiatives and programs. As Product Marketing Manager, your responsibilities will include:

• Managing weekly go-to-market launches, delivering high-quality messaging and screenshots that communicate the value of new or enhanced functionality.
• Producing excellent content for customers — such as guides, live trainings, video scripts, concierge tools, and best practice articles.
• Assisting with strategic initiatives and programs to drive new customer adoption and help existing customers get more value out of our software.
• Supporting the ongoing growth of new products and services.
• Working proactively to deepen your understanding of our market, customers, and product.

If the Product Marketing Manager role sounds appealing, we would love to hear from you. (A real human reviews every application.)

**

Everyone deserves to reach their fullest potential. We know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and alive. And our goal is to help you do just that. We offer all the benefits you would expect and more, including profit sharing. The specific benefits listed below are reflective of what we offer U.S.-based hires. We also do our best to extend identical benefits to international teammates.

• Generous salary with annual profit sharing for all
• Medical, dental, and vision plans — for many teammates, we cover 100 percent of the premiums
• Up to 200 hours of paid time off a year to spend however you want
• 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
• Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
• Aha! contributes a percentage of your total compensation each year towards your retirement

Our team

The Aha! marketing team is a highly collaborative group of experts across digital, content, and product marketing disciplines. We work within North American time zones so we can easily meet live on video and achieve more together. 

• We drive growth: Aha! does not have a sales team — marketing is responsible for increasing awareness and trial sign-ups.
• We give big effort: We work exceptionally hard and fast, constantly producing content that engages new customers and brings value to existing ones. 
• We are curious: We seek to better understand our market, customers, and products so we can clearly articulate the unique value of what we offer. 
• We have fun: We care deeply about our teammates, always making time to celebrate, support, and laugh with each other.
• We enjoy: We like what we do and want you to love your job too. Learn more about The Responsive Method, our company values, and the generous benefits we offer. 

Our programs

The content group within the broader marketing team is responsible for writing content that powers the growth of our company. We own a broad range of content — blog posts, educational guides, newsletters, social media, and other customer communications. We are deadline-driven and intensely committed to high-quality work.

We care deeply about understanding our customers and market. We aim to create content that is both relevant and refreshing. We embrace direct feedback and revision cycles — all in service to getting the content right. Our work is challenging and meaningful — we are always becoming better writers. 

We do our planning and collaboration in Aha! Roadmaps. We are power users of our own software, often providing feedback and suggestions for improvements that are shipped to customers too. We use Slack and GoToMeeting for video calls. (Email? Rarely.)

Your experience

You have at least seven years of experience writing about business, software development, innovation, and/or leadership topics. You want to work with people who love words, not jargon. 

You welcome feedback. You are resilient, nimble, and always willing to help others improve their content as well. You know that being an exceptional writer demands domain knowledge as well as critical thinking skills. And you are interested in communicating how sophisticated workflow management tools can help organizations be more strategic and productive. 

Your work at Aha!

We work on a broad range of marketing initiatives and programs. Your responsibilities will include:

• Delivering high-quality content within fast-paced production cycles
• Learning and contributing to the Aha! content style guide
• Peer editing and reviewing content from other writers and the broader team
• Working proactively to deepen your understanding of our market, customers, and product
• Managing or supporting initiatives that contribute to marketing and company goals

If this sounds appealing, we would love to hear from you. (A real human reviews every application.)

👋🏼 We're Nagarro.

We are a Digital Product Engineering company that is scaling engineering in 2022 in a big way! We build products and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (in 32 countries, to be exact). We're looking for a full-time Software Engineer to join our Digital Ventures business unit that brings our incredible software product experience to larger companies like Verizon, Google, Twitter, Sony, L'Oréal — and we do this all with a fully remote team. That's where you come in. We are growing our team of Product engineering experts, and we're looking for people who share our passion for building software people love.

Requirements

As a Senior Software Engineer you will be expected to be a full life cycle engineer, and also perform peer code reviews and work collaboratively with your team and across teams to drive initiatives/features. This is a hands-on position where you will do everything from designing and building components and cutting-edge features to formulating strategy and direction within the project. You need to not only be a top developer with solid programming skills and a stellar record of delivery but also excel at communication and customer obsession. You are expected to be independent yet collaborative ensuring that your deliverables fit into the overall team's commitments.

We're looking for

• 5+ years of professional programming experience with a proven track record of on-time delivery
• In-depth knowledge of Java and related web frameworks
• Experience with relational data storage such as PostgreSQL and SQL Server
• Working experience with Microservice architecture
• Demonstrable skills in analytic computing and algorithms
• Demonstrable understanding of advanced programming concepts such as multi-threading, memory management, and query processing
• Passion for finding and solving problems
• Excellent communication skills, proven ability to convey complex ideas to others in a concise and clear manner

Good to have

• Experience with performance tuning, bottleneck analysis, and resource usage monitoring
• Experience working on and/or with containerization technologies such as Docker, and Kubernetes
• Experience with cloud platforms (public or private) such as Azure, Google Cloud, AWS
• Experience with Distributing Processing
• Familiarity with probabilistic and stochastic computational techniques
• Experience with data access and computing in highly distributed cloud systems
• Prior history with agile development

Description:

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. 

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

Paymentology’s People Team is the heartbeat of our company: finding and hiring our awesome Paymentologists all around the globe, making sure that they’ve got the support and guidance needed to grow, and keeping all of our team members connected no matter how many time zones they have in between.  

As a Global Recuiter at Paymentology you will play a critical part in our People & Talent Acquisition team to hit aggressive hiring goals in pursuit of increasing our teams across the world. 

**What you get to do:

In this role, you will be recruiting for our fast-growing teams, working closely with engaged hiring managers across Paymentology. You will drive outcomes, and this sometimes means making hard decisions or respectfully challenging other points of view. Thus, we expect you to be organised, adaptable, and a strong communicator.  

You will be tasked with actively sourcing for top talent and being the main point of contact for the candidates. 

We believe that our hiring teams should be integrally involved in the hiring process, afterall, they will be working with the new Paymentologist. In your role you will also: 

• Guide and coach everyone involved in the interview process to make sure we offer an excellent and aligned experience to all our candidates, reflecting our Paymentology culture. 
• Be the ambassador of our culture by reflecting it in every step of the recruitment process. 

**

_

• Have 6+ years of experience of recruitment experience (generalist and/or tech). 
• Be a proven strategic sourcer and closer (track record with sourcing, recruiting and closing (unique) technical & product talent) 
• Develop creative recruiting strategies and build ersity into your recruiting and sourcing strategies, and consistently deliver results against niche job profiles. 
• Be an ambassador, you represent yourself and Paymentology with integrity and courtesy, both internally and externally. 
• Prioritise effectively across competing demands and maintain responsiveness, business focus, integrity, and sound judgment. 
• Anticipate challenges and proactively work to eliminate them through collaboration and analysis. 
• Be comfortable working in a high autonomy environment. (We will support you and collaborate with you, but you must be able to work independently). 

_

• Experience in a high growth environment supporting multiple hiring teams. 
• Personable, authentic, collaborative with a high level of candour. 
• Ability to work in a geographically distributed team. 
• A real drive to succeed, and a passion for taking on new challenges and making them your own. 

This is a remote contractor position; flexibility is key as our talent acquisition team is spread out over the globe. 

**What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale. 

When applying the email must include CV attachment in doc, docx, pdf or rtf format only.

Description:

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. 

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

What you get to do:

In this role you will be assisting the Paymentology Talent Acquisition team and Hiring teams in scheduling video interviews for candidates at various stages in the selection process, across 14+ different time zones.

Interviews will be scheduled through our applicant tracking system (ATS), but you will be also using Outlook, Slack and Zoom for communicating with the Hiring Teams, to develop an organized schedule while balancing both interviewer and candidate availability.

You will be interacting closely with candidates, recruiters, interviewers at all levels in the organisation, to ensure a seamless interview process.

What it takes to succeed:

• Fluency in English – both speaking and writing 
• Experience in start-up environment 
• Excellent attention to detail, organization and accuracy skills 
• Ability to schedule appointments and interviews across multiple time zones and locations 
• Strong customer focus 
• Ability to multi-task with accuracy in a fast-paced environment and flexibility to deal with changing schedules and priorities 
• Ability and interest in working with remote team members and hiring manager 
• A strong sense of urgency and follow-through 

It is very important for our Talent Acquisition team to have a team member in this role who is flexible, comfortable and happy in the role of the interview scheduler for a few years. This is crucial for the good functioning of our team.

The role would be ideal for someone who is currently pursuing further/auxiliary education and/or who is comfortable staying in this role for some time. Please note this is a low stress position. 

English is our company language, so it is important that you can communicate fluently. This is a full-time, remote contractor position and we are looking for candidates in Europe. Whilst we are primarily a remote first company, sometimes due to the nature of the work and specific department requirements, the need to cover specific hours may arise. For this particular role, we are looking for someone to cover 9am - 3pm CET. 

What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale. 

When applying the email must include CV attachment in doc, docx, pdf or rtf format only.

Who we are

Giant Propeller is a holistic digital marketing agency whose mission is to grow the emerging brands of tomorrow.

Acting as a client's marketing department, GP’s team of growth specialists provides full-service expertise in handling all marketing duties and business challenges. Giant Propeller paves the way and does all the work that comes with running and growing an online business, removing the need to wear many hats, and allowing clients to refocus on their master vision.

Saying Giant Propeller is simply a marketing agency would be a dramatic understatement; from brand strategy to producing world-class creative, and deep comprehension of all technologies and business operations, we are a relentless solution for accountable growth.

Giant Propeller immediately expands our client's ability to capture more market share.

Life at Giant Propeller

Although we’re fully remote, we stay connected, engaged, and informed, thanks to technology such as Slack, Google Meet, and Mavenlink. We’re a small but mighty team, with people in 6 states, 7 countries, and 4 continents.

We’re informal but professional. We love innovation and continuous learning at all levels so we stay highly engaged and better able to service our eclectic range of clients. We like to celebrate wins — no matter how big or small — and we’re big on peer recognition and collaboration.

Plus, unlike some companies, we actually encourage work/life balance and strive to support our employees’ mental, physical, and emotional well-being. We want people to be able to rest, rejuvenate, and relax so they’re able to do their best work.

**

We are looking for a talented & experienced Paid Social Manager to take the lead with our media buying & optimization activities on social media platforms. Your main duties will include launching and optimizing paid social advertising campaigns, running experiments across the funnel, regular performance reporting, and working cross-department to collaborate on new initiatives. Ultimately, you should be able to find new and innovative ways to increase revenue and meet client goals. You will be at the center of driving growth for the emerging brands we service.

Responsibilities

• Work closely with the Senior Growth Marketing Manager to execute on campaign strategy across paid social channels including (but not limited to) Meta Ads Manager (Facebook & Instagram), TikTok Ads, LinkedIn Ads, Pinterest Ads, Twitter Ads, Snapchat Ads, and Reddit Ads.
• Lead paid social audits for new and existing clients to identify areas for improvement.
• Own the development, implementation, and management of marketing campaigns across various clients and marketing channels, each driving toward unique growth goals.
• Optimize the performance of paid social campaigns based on defined KPIs by testing new Audiences, Keywords, Demographics, Bids, Budgets, Ad Placements, and more.
• Provide in-depth weekly reports to both internal and external stakeholders that clearly articulate insights and opportunities for each campaign, target, creative, etc.
• Liaise with media channel owners, creative team, platform/vendor partners, and key marketing stakeholders to implement best practices across paid social using client’s first-party and third-party data to inform decisions and structure campaigns.
• Be a student of media and stay on top of advertising trends, understanding ways to apply learnings to benefit our clients.

Requirements

• 2-3 years of experience as a Paid Social Advertiser managing $50k+ monthly budgets
• B2C/eCommerce experience is required. B2B experience is a plus.
• Mastery of Meta Ads Manager (Facebook & Instagram), TikTok Ads, and LinkedIn Ads is required. Experience with Pinterest Ads, Twitter Ads, Snapchat Ads, and Reddit Ads is a plus.
• Proficiency in Microsoft Excel / Google Sheets mastery (Pivot Tables, Vlookups, etc)
• Fluency in English (speaking, writing, reading)
• Bachelor’s degree in Marketing or a relevant field and/or equivalent work experience

Our ideal candidate…

• Is highly data-driven with an affinity for driving testing strategies (funnel analysis, AB/multivariate testing, etc.)
• Loves to be creative in how they craft advertising campaigns that engage, inform and motivate
• Knows how to crush it both as an inidual contributor and collaboratively with a team
• Communicates well, is confident in their approach, and can build trust and credibility with clients and at all levels of the organization, including executive and C-level
• Stays up-to-date with the latest trends and best practices in paid social advertising

_

Time zones: EET (UTC +2)

SugarCRM is looking for a Release Manager to help us ship next generation of CRM solutions. This role is responsible for delivery of cloud-based product releases. 

You will ensure success of our program in running current day-to-day release activities for cloud products.  You will be part of the team responsible for planning, building, maintaining and operating release delivery that supports all product releases.  

**Only candidates local to, and authorized to work in Romania are being considered at this time**

**

• Drive discussions to define and communicate release milestones, scope, scale and cross team dependencies. 
• Collaborate with team to manage scope, risks and dependencies, and quality of the releases.  
• Perform issue tracking and facilitate resolution.  
• Create required release artifacts in Confluence for each release.  
• Manage and coordinate release deployment and provide status. 
• Manage release versions, stories, and bug tracking in JIRA 
• Act as a gatekeeper for delivery into production by adherence to milestone, monitoring and tracking progress of scope and changes targeted for each release. 
• Work with engineering and QA team to support setting up test environment 
• Work with Support and Operation teams to ensure operational readiness 

**

• 3+ years of software release management experience  
• Good communications and presentation skills. Able to communicate technical issues effectively to the team 
• Experience in Agile Scrum methodology 
• Hands on experience in tools like JIRA and Confluence 
• PMI or equivalent certification is strongly desired (but not mandatory) 
• Bachelor’s degree preferred.

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that ersity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

- Private medical and vision benefit coverage

- Health &Wellness Reimbursement Program

- Educational Resources - Career & Personal Development Program

- Attractive salary package

- Flexible work hours

- Meal tickets

-Football Team

-We are a merit-based company with many opportunities to learn, excel and grow your career!

Looking for a person to answer phones, follow up and schedule jobs for our handyman service.  There will also be some research on pricing or sourcing different materials.  Some knowledge of basic construction would be helpful, but is not necessary.  Calls and requests must be responded to within 24 business hours.  You will need to be available Monday - Friday from 8am to 5:30pm Arizona time.

Position is for $12 per hour.

**The Role

**In the Retail Ads Account Manager role, you are able to work with multiple clients while having a direct impact on them achieving their business goals. You’ll be responsible for providing strong strategic recommendations to your clients while fostering clear and consistent communication on a day-to-day basis. If you enjoy producing a wow factor, being thought of as a strategic partner, and growing accounts to their full potential — this may be a great fit for you!

What We’re Looking For

• Proven experience providing strategic recommendations to eCommerce and Retail Ads clients across multiple platforms
• Exceptional presentation skills, leveraging data to provide strategic consulting on complex strategies. You drive solutions to business problems.
• Not just strong communication skills, but a desire to assist people and provide value with every interaction.
• Analytical mindset, able to digest large sets of data and produce recommendations.
• Experience successfully managing multiple clients across different platforms including, but not limited to Amazon, Wayfair, Instacart, Criteo, etc
• Passionate about digital marketing and all things retail ads.

**About Us

Discourse is a global company with a product that is 100% open source. Our team is 75 people and growing. We’re transforming the online community space. Our product powers a substantial segment of successful online communities, with >30,000 Discourse instances globally. We have thousands of paying customers, with a growing number of Fortune 500 companies on our list, alongside many leading players in the fast-growth technology, gaming and blockchain/web3 space

**About the job

**We’re searching for an enthusiastic Sales Development Representative to join our team and support our growth. Our ideal candidate is a highly motivated deal-maker who loves talking to people. 

Your responsibilities will include:

• Managing inbound sales leads
• Contacting existing customers with upsell opportunities
• Generating new leads via outbound campaigns
• Coordinating pre-sales resources throughout the sales cycle
• Consulting with prospects to determine the best solution for their specific needs
• Discovering and communicating customer requirements to the engineering and customer success teams

We’re looking for someone who:

• Has 1-3 years of experience in enterprise software or SAAS sales
• Experience developing and leading prospects by understanding and solving specific business issues
• The ability to “drive a deal” and go beyond relationship management
• Outstanding leadership, relationship building, and influencing skills.
• A knack for implementing processes, technologies, and solutions for a fast-paced environment
• Excellent communication skills whether it be on the phone, on instant messaging apps, video conferencing, email, or speaking in front of large groups
• An overwhelming level of enthusiasm for building relationships and delivering on promises

At Discourse, the ability to communicate well in writing is paramount. We use our own software, Discourse, for most communication and most of your interaction with customers and team members will be in writing. In order to live these values, we look for folks who are:

• Detail-oriented, proactive, and organized
• Able to make decisions quickly and communicate effectively
• Work well independently and remotely
• Kind to their co-workers
• Highly driven with an execution focus and a strong belief in our mission to make the internet a better place

While not a necessity, prior experience with open source software or community management is an advantage

**

We believe that high-quality benefits make our team more effective. We’ve been thoughtful about our benefits package which includes a completely flexible schedule, 5 weeks of vacation per year, funding for a co-working stipend, and much more!

Our Salary Framework is location and experience based and we’re happy to provide a range up front. We also give every employee a stake in the success of the business, regardless of seniority or role. All full-time employees are eligible to receive equity options in the company as part of our equity incentive program.

Lastly, we believe in having a welcoming workplace where people with erse backgrounds and cultures can create something great together. We encourage you to apply, even if you don’t meet every qualification! Apply by sending a cover letter and resume to [email protected]. Please list your location in order for us to share salary information.

Hey there!

We're a community marketing agency and we're looking to partner with a Reddit Marketer to help grow our clients' brands.

Let's e in with some background...

We sell growth packages for technology companies in the SEO and virality industries.

Our services range from backlinks and written-for-you blog posts to done-for-you Reddit and Quora marketing. We're working on new innovative services all the time, from ProductHunt launch kits to new ways of driving traffic.

Our clients love us because we're affordable, we guarantee results, and our customer success team is always around to help. Not to mention the services are one-of-a-kind.

Here's what you'll be working on in this role... 

2. You'll research and find subreddits that are a match for a client. You gotta be creative here. Naturally, you'll have to make sure the posts don't break any subreddit rules.

3. You'll draft and propose posts on Reddit that'll help the client achieve their goal. Sometimes it's YouTube views, sometimes it's website visits. The goal when drafting a post is to avoid any kind of self-promotion or spam filters.

4. You'll work with our Reddit Marketing team to actually launch the campaign. We've got Reddit accounts that we can use for adding comments, upvotes and so forth. We'll give the post the best chance for success.

5. And voila. That's kind of it. We're always working on new services and products so you'll have a lot of flexibility in terms of what you're working on.

A great applicant will...

- Have extensive experience marketing across Reddit. With a portfolio of examples of the kind of promotions they've done.

- A strong background in Digital Marketing in general

- Be a native (or 100% fluent) English speaker

- Be super organized

At first, you will start with a training period to get acquainted with our processes and systems. As you get your footing, you will transition into full-time work

Our team culture is fun and fairly laid back. We're always working on new initiatives and projects, which keeps our hands full at all times.

If you think you'd be a great fit for this role, please fill out the below application:

https://form.asana.com/?k=gFQRn6ek7MrJifuwgP3kTw&d=1104710540939302

Looking forward to meeting, and working with you!

Dimitry |

CEO @ Soar

What We Do

Overleaf builds modern collaborative authoring tools for scientists — like Google Docs for Science. We make an online, real-time collaborative editor for papers, theses and other documents written in the LaTeX markup language.

We have over ten million registered users from around the world and over 400,000 people use our platform each day. Our company is scaling up and we are looking for a Product Manager (Technical) who can take the lead on one of our core product areas.

We were recently recognised as one of the UK's top 100 fastest growing businesses and as the Best SaaS for Nonprofits or Education in the 2020 SaaS Awards Program. We're part of the Digital Science family of science, health and ed-tech companies.

The Product Team

We are an interdisciplinary team made of product managers, UX designers and data analysts. We are a relatively new team, with most people joining in 2021, and small enough that everyone has a few hats to wear, but large enough that we have experts who can guide the rest of the team in their area, such as User Research, User Experience or Analytics. Some of us come from a teaching background, marketing, engineering, QA and more disciplines, which gives the team its unique flavour. Our mission is to explore the future of Overleaf through data, design and research.

Your New Role

As we expand, we are growing the product team to let us have owners for each of our core areas, namely Editor, B2C growth, Institutions and Enterprise. For this reason, we are now looking to hire an experienced Product Manager who can lead our discovery and development initiatives across one of these areas. You will take ownership of researching, understanding and delivering value to our users, enhancing their workflows for both our hosted SaaS and on-premises solutions. As part of a Product Trio (Product, UX, Engineering - plus others), you will map opportunities using product discovery methods and shape your own roadmap and KPIs. You will lead on projects related to your area of expertise from start to finish. This will usually involve:

• Understanding user needs:
  • Carry out primary research to understand users and their pain points, identifying opportunities to address them.
  • Nurture and grow our rich database of user insights, mining data as needed and present it to stakeholders in various contexts.
  • Based on research insights, formulate hypotheses to be tested with a variety of qualitative and quantitative methods.
• Shaping and developing solutions:
  • Shape a vision, define the problem and align the team with clear goals, objectives and user stories.
  • Map and test assumptions with a variety of qualitative and quantitative methods.
  • Distil existing user research data to support the team in making the right decisions.
  • Work closely with UX designers, data analysts and engineers throughout the release process, from shaping to building, testing and releasing.
  • Clearly define measures of success for A/B testing, balancing the need for accuracy with shipping value to users quickly.
  • Recognise and celebrate success regularly when things go well, while fostering a growth mindset when things don't go so well.
  • Lead and facilitate planning sessions with your team to prioritise work, often applying decision-making frameworks (e.g. RICE).
  • Keep other stakeholders informed as progress is made, through regular demos, Show & Tells and presentations.
• Understanding the Business. You will specifically own the relationship with a core department (e.g. Sales and Account Management teams for the Institutional/Enterprise core area, or Marketing for our B2C Growth area):
  • Develop and manage a solid product roadmap for your core area.
  • Map opportunities and manage input from your stakeholders to enhance our offering on an ongoing basis.
  • Clearly communicate our roadmap and product changes in advance of their launch and help them manage communications to customers.
  • Take part in customer onboarding sessions, webinars and/or sales negotiations and use these opportunities to conduct user research.
• Work closely with other departments to:
  • Help them access and understand product information (e.g. releases for our On-Premises product, key features, product roadmap).
  • Explain technical dependencies and how they may affect our roadmap.
  • Help them access product data/metrics that can provide useful insights for their departments.
  • Bring the user perspective in meetings and engage stakeholders with our continuous user research efforts and insights.
• Strategy and planning:
  • You will input and contribute to the main product roadmap and take part in planning meetings on an ongoing basis.
  • You will develop a set of strategic goals and KPIs for your core area on an annual basis, updating stakeholders on progress throughout the year.

This year, we are excited about:

• Having launched our most popular feature yet, a way to detach the PDF view in another window, which allows users to work on multiple monitors.
• Relaunching our core editor in CodeMirror 6 for improved functionality and accessibility.
• Enhancing the collaboration experience on our product to make it even more compelling for inidual users and Enterprise teams. We are currently testing assumptions around shared spaces.
• Collaborating with more partners to enhance the editing experience through new technologies.

We also got excited when our UX team won a prestigious award for delivering a seamless integration between Overleaf and ShareLaTeX: https://www.overleaf.com/blog/congratulations-to-p...

How We Work

Overleaf is remote-first — all staff work remotely and this is part of our values. We also have an office space in London for those that want to use it, and when the pandemic settles down we'll again get the whole team together in London a few times a year for face-to-face time.

Our core hours for meetings are 2pm-5pm UK time; we try to schedule all team meetings during this time, including daily 10-15 minute standup calls and biweekly company update calls.

We always collect user feedback to inform our work. We have UX professionals on our team, and we run surveys and user interviews on a weekly basis to inform our Product Discovery process. You can read more about how we introduced these methods in this blog post.

We have a flexible roadmap that we review quarterly, which includes regular user-facing releases. Our Product team works closely with everyone in the company, often as part of a Product Trio (Product, UX, Engineering, with other departments as needed) to understand every aspect of how we can best deliver value to our users. Our roadmap also includes initiatives driven by staff and quarterly hackathons to keep our learning fresh.

**How We Hire

The stages in our hiring process are typically:

1. We ask you to submit a CV and a cover letter stating why you would like to work for Overleaf.
2. We will aim to update you on the status of your application within two weeks from when we receive it.
3. We'll follow up by email (or sometimes schedule a phone call) with any questions we have about your application, usually around logistics, your ambitions and your expectations about the role.
4. We'll schedule a more in-depth interview, which is typically followed or combined with a practical assignment. For the practical, you'll have the option of either completing a homework assignment, which requires about one hour of your time before the interview, or doing an exercise during the interview, if you prefer. The exercises are practical in nature, and you can use Google, etc., and ask us questions.
5. We may ask you to attend a second, shorter, interview with our Founders.
6. We'll make an offer. We usually interview in batches, so there may be a short delay while we interview other candidates, but we will try to keep you informed throughout the process.

If you have a deadline, please let us know in your application, and we will try to be accommodating.

**Who You Are

• Experienced in Product Management as a discipline. You can switch from managing demanding stakeholders to resolving technical trade-offs with the Engineering team, always bringing the focus back on our long-term vision and delivering user value.
• Technical. You are familiar with LaTeX or willing to learn about LaTeX and its use within academia and industry. You also understand the difference between a SaaS product and its on-premises counterpart, including their underpinning technologies, e.g. Docker.
• Commercially minded. You have commercial experience within a B2C SaaS product and/or Enterprise. For example, you are able to read user research insights through a commercial lens, with a view to grow the business while shipping value to users.
• Empathetic. You are curious about people and their stories. You are able to understand user and stakeholder needs, while still being able to push back or negotiate as necessary.
• Data-driven. You enjoy finding ways to measure success and dig into data to make decisions. Whether it's from a survey, a database or a user interview, you are comfortable drawing insights and presenting them to your stakeholders.

Self-motivated. You are a natural at making plans, keeping people aligned along the way and thrive when you see a vision come to life.

Requirements

We require that you:

• Have a minimum of 3-4 years of relevant experience.
• Will work for us full time.
• Will usually be available in our core hours, 2pm-5pm UK time.
• Are based in the UK, EU, US or Canada.

Benefits

• Remote and flexible working.
• Salary £50k-£75k per year depending on experience.
• You would join a small, dedicated and growing team.
• We're substantially (around 80%) open-source, so your work will often be on open source code.
• We organise company and team meetups several times a year for valuable face-to-face time.
• We'll provide a new Mac, PC or Linux laptop, along with a stipend for other equipment.
• We provide a training budget and allocate time for training; many of our developers choose to attend relevant industry conferences or buy training materials.
• We run regular remote hackathons to keep learning and experimenting.
• We run a weekly internal seminar series with short talks from staff about their work or personal projects, new technologies and techniques.
• Additional benefits package varies by country. Please ask us.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), AST (UTC -4), FKST (UTC -3), CEST (UTC +2), BST (UTC +1), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4), CVT (UTC -1), WAT (UTC +1), SAST (UTC +2), EAT (UTC +3)

Our goal in support is to help clients succeed. We are hiring support experts for WPML team. You’ll troubleshoot problems and help clients use our products. You’ll be working closely with other supporters, with the development team, and with the documentation team.

**Being an OnTheGoSystems supporter is about helping people.

We work hard and have fun together. We are offering work from home with a very strong team of supporters and developers. Our support team is ided into smaller teams within similar time zones, where supporters can consult and help each other.

You will be replying to questions from clients, debugging issues, looking at configurations and code lines, talking to other team members and escalating issues or features to our development teams.

You will, of course, need to know WordPress inside out including templates, taxonomy, custom post types, and more, and it would be a nice plus if you have some experience with our products (WPML & Toolset).

It’s important to be a good team player, an excellent communicator, to be creative, straightforward and honest. 

You do need a reliable strong internet connection (we have calls daily) and self-discipline, especially when you are almost done but there’s a client reporting an issue that needs debugging.

We are looking for people who know what GIT, WP Loop, PhpStorm, Taxonomy and .MO files are, and if they don’t are very happy to learn! We are constantly teaching ourselves new technologies and workflows and we have an intensive training program both for newbies and experienced supporters. Above all, we are looking for people who just love helping others and get satisfaction from resolving problems.

**

– At least 2 years of proven experience in a Technical Customer support role

– Experience building websites using WordPress

– Excellent English skills (both written and spoken)

– Outstanding problem-solving skills

– Being able to work one day over the weekend (not a must-have but a huge advantage)

**

This is a 100% remote position. Candidates must be self-motivated, focused, and organized to succeed.

• Be part of a team of smart, self-driven iniduals.
• Get a full-time and steady position.
• Meet and collaborate with team members across the globe.

**

• A generous home-office setup budget to create or improve your workspace
• A yearly scholarship
• Kindle device and access to our library
• Paid holidays

We come from all around the world, from many different cultures, speak dozens of languages, and make beautiful products. We invite you to become part of a special team!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Please do not apply if you are not based within the timezone of UTC−6: to UTC−5 (EST and CST), as we will be unable to consider your application. While this is a remote position, we can not consider candidates that are not based in this region. You can find a detailed explanation in our Recruitment FAQs.

At Hotjar, we’re creating Product Experience Insights software for digital product teams. We help show how users behave and what they feel strongly about, so product teams can deliver real value, fast.

Reporting to Hotjar’s Legal Team Lead as part of our Compliance ision, you’ll focus on Sales enablement, contract, and procurement projects. You’ll communicate daily with internal and external customers, and lead and participate in legal projects spanning different areas of law. You’ll use your legal skills and commercial acumen to help Hotjar’s Sales and Support teams support customers and negotiate vendor agreements. You’ll be part of a team that focuses ruthlessly on being a business enabler.

Working alongside other legal and compliance team members, and external counsels, you’ll draft, review, advise and update contracts, terms of service, external and internal documentation, answer customer queries, and more to enable us to reach our vision. 

**

• Provide best-in-class legal support to Hotjar’s customers and internal team members.
• Review and negotiate legal documents (vendors, sales and partnership agreements, terms of service, NDAs and Data Processing Agreements, addendums, etc.).
• Provide legal advice to executives and team members on a wide range of legal topics.
• Work with external legal advisors to manage Hotjar’s legal risks and ensure compliance with state and federal laws.
• Implement internal processes for managing Hotjar’s legal workflows and record-keeping, and generally to improve efficiencies and comply with Hotjar’s contractual obligations.

**

• A J.D (or equivalent) legal degree with a license to practice law, having wide-ranging experience practicing law in-house, ideally in the SaaS industry.
• Significant experience with standard contractual or business agreements in the US together with strong negotiation, risk assessment, and collaboration skills.
• A business enablement approach to addressing customer legal matters and contract reviews.
• Experience with data privacy regulations and best practices. 
• Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company values, culture and ways of working.
• Must submit to a background check confidentially processed by our third-party. 

Compensation Range:

The budgeted compensation range for this role is $95,000 to $125,000 annually, where the offer typically falls in the range of $105,000 to $110,000. Our ranges are established after performing market research but the specific compensation amount of the offer will be determined based on relative experience, skills, and equity across the team. We encourage all candidates to read our Recruitment FAQs to further understand our approach to compensation and how we structure our contracts.

In addition to the monetary compensation, we provide all team members with an assortment of unique and popular perks valued at more than €10,000 a year, plus stock options and 40 days of annual leave. These have been chosen to reflect our values and ideals, be it encouraging constant learning with our Personal Development Budget, a great work/life balance with the Holiday Budget, or a happy, healthy team with our Wellbeing Budget.

Here at Hotjar, we welcome team members of all backgrounds, identities, and experiences. Working with respect is built into our core values: we are honest, tolerant, and inclusive. We celebrate the uniqueness and strength found in ersity. We all commit to creating a safe working environment and are allies to those less privileged. And we fully believe that living by these values helps us to make our company, and our product, better.

👉 The Basics

Lemonpie is a full-service podcast PR company that specializes in securing our client's guest interviews on podcasts that are already speaking to their target audience. 

We're also not your standard PR firm. We guarantee our results & never, ever, take the "spray & pray" approach. 

Our team is the very best at what they do and we may or may not be having a bit too much fun building this thing together. 

**

• Founded: 2016 
• Employees: 10 (a small team doing big things) 
• Growth: Last year alone, our revenue doubled & clientele grew by over 30% ● Location: Fully distributed 
• Brands we've worked with: HubSpot, FreshBooks, Four Sigmatic, Doist

Role:

• Primary purpose: Conduct outreach for client Podcast Tours 
• Schedule: Full-time & flexible 
• Location: Fully remote, live & work anywhere within the U.S. 
• Time off: Unlimited PTO with a mandatory 3 weeks off per year (not including the ~15 holidays we're closed for throughout the year) 
• Other cool perks: An additional $1200/year remote work stipend, a generous parental leave policy, team performance bonuses, and an achievable growth trajectory for every role within the company. Oh, and we're awesome. 

🍋 The Team

We feel it’s crucial to understand the part you play in any team you join, as well as the other roles within it. 

With that in mind, here’s how our Public Relations team (which we call our Talent Relations team internally, so don’t let our LI profiles confuse you!) is structured:

• Head of Public Relations - Reports to the CEO. Leads the entire PR team, including each role listed below, and is responsible for all overarching team strategies, processes, metrics, etc. Also the only role in which there will only ever be one person occupying. All other PR team roles will multiply as we grow. 
  • 👏 Meet Arlie. Her smile is almost as big as her work ethic. 
• Public Relations Director - Reports to the Head of Public Relations. Oversees up to 4 Public Relations Managers, 1 Public Relations Associate, and 2 Scheduling Coordinators, while aiding in client strategy & reporting. 
  • 👏 Meet Olivia. Her perfect hair doesn’t hold a candle to her PR expertise. 
• Public Relations Manager - Reports to the Public Relations Director. Primary person responsible for 4-5 client accounts with support from the PRD for strategy, the PRA for pitching, and the Scheduling Coordinator for scheduling & prep material. 
  • 👏 Meet Adrienne. Known for sharing the best TikTok’s & her world-class follow-ups. 
• Public Relations Associate (this could be you!) - Reports to the Public Relations Director. Aids in pitching efforts for up to 16 clients as needed. 
  • 👏 Meet Danielle. Pickleball pro & pitching master extraordinaire. 
• Scheduling Coordinator - Reports to the Public Relations Director. Schedules bookings & creates prep material for up to 8 clients. 
  • 👏 Meet Tiffany. Animal lover (especially otters) & professional napper. 
  • 👏 Meet Ashley. Proud model of anything leopard & future Iron Chef contestant. 
• Client Experience Manager - Reports to the Head of Public Relations. Is responsible for all client onboardings, as well as client milestones, personal celebrations, etc. 
  • 👏 Meet Megan. Queen of organization & wower (it’s a word) in…everything.

💪 What You'll Do

Our Public Relations Associate role exists to aid in providing clients with a successful Podcast Tour via pitching and relationship building. 

Here’s a brief breakdown of how you’ll achieve that:

• Pitching - Crafting & sending compelling (& personally tailored - we never take the spray & spray approach) email, video, and social media pitches to podcast hosts to secure guest appearances for our clients on their shows.
• Relationship building - Build trust with hosts by ensuring you understand the premise and goal of their show and that any client you pitch them would genuinely add value to their listeners. 

✅ Requirements

Qualitative:

Other people might call these soft skills, but we don’t believe there’s any such thing. Instead, we call these our People Pillars, because no one gets in without them. They’re not a dusty list of “nice to haves” we keep in our metaphorical basement, only to pull them out when we’re hiring. 

They’re part of the living, breathing organism that is our culture and we don’t risk negatively disrupting it. For anything. Ever. 

Not for 20+ years of experience. Not for mind-blowing industry connections. Not for a proven track record of doing every last thing we do as a company with 100% success. Not even for a hand-written referral from Tim Ferriss (we mean it, sorry Tim). 

Nothing. 

That’s why we place an even higher level of importance on our qualitative requirements than our quantitative (which are still very high). 

With that, if you can’t honestly see each one of these traits within yourself and are confident they would shine through to us via your written & verbal communication with us, we ask (in our kindest, most gentle voice), that you come back and visit us when you can. 💛 

• Kind - Speak and act kindly, regardless of the situation. 
• Empathetic - Able to authentically put yourself in the shoes of clients and teammates. 
• Vulnerable - Able to share those “crazy” ideas, respectfully speak up when you disagree with an approach the team or company is taking, and share when you’re going through something personally challenging so we can support you. 
• Funny - We’re a company run by young, talented, and fun iniduals. If you don’t laugh at a good meme, get sarcasm, and have an easily identified sense of humor (even if it’s different than anyone else’s on the team) we may not be a great fit.
• Personable - Clients and team members would enjoy communicating with you. Never, ever, under any circumstances, are you even remotely coarse in your written or verbal communication. 
• Proactive - You look ahead to stay ahead of possible challenges & take action before you have to and without prompting. 
• Resourceful - Wouldn’t ask anyone something you could Google. 
• Over-communicative - Responsive & engaged. Enjoys speaking to both clients and team members. Provides clients, their team, & the leadership team with status updates as needed. 
• Organized - You would honor and improve organizational systems currently in place, keep to-do lists up to date, and manage your time effectively. 
• Trustworthy - We would never have to wonder if you’re working when you say you are, you’d never dream of sharing any inside intel, and you’re always transparent about mistakes. 
• Accountable - You own your work for better or worse, meet deadlines, etc.

Quantitative (Non-negotiables):

• 6+ months of pitching experience - You’ve run point on conducting outreach (this could be to media outlets, community organizations, etc.) on a regular basis. 
• 6+ months of project management experience - You’ve been in charge of keeping at least 1 kind of project management platform (Asana, Trello, Basecamp, etc.) up to date on a daily basis. 
• 6+ months working with GSuite - You’ve regularly used GSuite tools. Specifically, GMail, GCal, & GDrive. 
• General PR knowledge - You see, understand, & truly believe in the value of PR in the modern marketing sphere. You’d never recommend an ad over good content, write a cheesy CTA, or see adding value to someone’s life or business for free as a waste of time.
• Generally tech-savvy - You’re a digital native that’s heard of all systems/tools mentioned throughout this job description. 
• Impeccable written & verbal communication skills - Every role at Lemonpie involves written or verbal communication tailored to our internal brand voice (fun, friendly, informative, & always professionally upbeat) but with each team member's unique stamp on it. 
• Attention to detail - We know every job posting on this side of the hemisphere states this as a necessity, but we actually mean it. Not attention to detail like you remember someone’s name. Attention to detail like you notice if someone puts a phrase in italics in an email but missed a letter at the end that’s still in the standard font. 
• Internally motivated - We don’t (and can’t) micromanage, so if you’re someone who needs to be frequently steered in the right direction or doesn’t work well autonomously, we’re just not meant to be. 
• Independent thinker - You see the way something has been done but think independently enough to make it better vs. going with the flow. You come across a unique situation that you haven’t been trained in yet but you can piece together other parts of training, how we handle things as a company from a high-level POV, etc., to come up with a great game plan rather than needing to ask someone how it’s always done. 
• Intuitive & thorough researcher - You’d never miss the fact that a show you’re pitching hasn’t published an episode in a year or doesn’t accept guests, you’re able to easily find the correct host information, etc. 
• No ego - “I don’t need to be right; I need to get it right” aligns with your way of thinking. 
• Coachable - Not just from a willingness to learn perspective, but you also take any feedback to heart and apply it right away. We’re able to see our feedback and guidance in your work as you get up to speed & beyond. 
• Growth mindset - You see consistent learning & improving as an extension of any role you serve in. This isn’t fluff. We don’t do so good with “good enough,” truly. 
• You live in the United States.

Good to have:

• Basic business knowledge - You know what the acronyms SaaS, ROI, SEO, SME, B2B, B2C, D2C, KPI, PPC, ARR, CPM etc. are without googling them and you have a good understanding of what businesses expect from the PR vendors they partner with. 
• Sales or marketing experience - Bonus points if you’ve worked with brands on their sales and/or marketing efforts outside of pitching. 
• Specific tool experience - You’re familiar with Slack, HubSpot, & Notion. 
• Remote work experience - You’ve learned a new role primarily asynchronously, have managed your own workflow independently, don’t need a call to navigate hiccups, etc. 
• You love podcasts - It’s kind of our thing. 😉 

🚀 Success Indicators

How you'll know you're killin' it in this role every step of the way. 

At 1 month:

• Pitch training is complete 
• Has met & familiarized themselves with each TRM & TRC they’ll be working with Has familiarized themselves with the goals of each client they’ll be pitching
• Is able to craft ~5 pitches per day 
• Is actively participating in weekly team calls 
• Is engaged during/actively participating in team activities and conversations, including weekly team meetings, Know Your Team Tuesday questions, Chat N’ Chills, etc.
  Is actively coming to the team/leadership with any questions they may have
• Is keeping notes on pertinent information for future reference 

At 3 months:

• Everything under the 1-month success indicators 
• Is able to craft ~8 pitches per day 
• Keeps HubSpot and other tools updated appropriately 
• Identifies and/or implements new ways we can improve their role, processes, and/or client experience 
• Is operating autonomously and productively on a day-to-day basis 
  • Doesn’t require frequent input from others to successfully complete 
  • responsibilities 
  • Follows through on what they say they’ll do when they say they’ll do it
  • Overcomunicates on status updates, learning challenges, misc. roadblocks, etc.
• Is adhering to Lemonpie’s communication guidelines 
• Is outwardly displaying signs of all People Pillars

At 6 months:

• Everything under the 3-month success indicators 
• Is able to craft ~10 pitches per day 
• Has implemented at least 1 significant improvement to their role, processes, or client experience 
• Is regularly participating in some form(s) of professional growth (books, articles, lunch & learns, webinars, courses, etc.) 
• If interested in a future TRM role they’ve met with the Head of Talent Relations & Chief People Officer for feedback/next steps 

At 1 year:

• Everything under the 6-month success indicators 
• Capable of training a new team member in the same role 
• If interested in a future TRM role they’ve started shadowing TRM’s/seeing where they could pitch in on client work 
• Has implemented at least 2 significant improvements to their role, processes, and/or client experience 

✨ Benefits

Making our people happy makes us happy. Here's how we do it. 

• Live & work where you want - We’ve been remote from the start and have a fully distributed team, so you can live anywhere (within the U.S.) and work from anywhere your heart desires. 
• Flexible schedule - As long as you’re available during core business hours and keeping full-time hours (7 am-3 pm, 8 am-4 pm, 10 am-6 pm, etc.), you have the freedom to create a schedule that’s optimal for you. 
• Unlimited PTO - Not unlimited so you feel bad taking it, not unlimited but you have to cut through a ton of red tape to use it, and not unlimited to a certain point. Truly unlimited. We strongly believe in working to live, not living to work, and want that to show in all of our employees’ lives. We also know that taking plenty of time away from work is crucial for our mental health, which is why we have a strict 3-week minimum time off each year policy in addition to the ~15 days per year we’re closed. Fun fact: We’ve never denied a time off request in the 5 years we’ve been in business. 
• Paid parental leave - Our maternity & paternity leave is fully paid for up to 18 weeks. We have a mandatory 12 weeks of paid leave for all new parents (biological or adoption) but we encourage you to take as long as you’d like up to 18 weeks. 
• Remote work stipend - We add $1,200/yr to all of our salaries to provide our team with an extra $100/month to fuel their remote work-life (coffee when working from a coffee shop, a co-working space, or more loungewear as a reminder that you never have to wear uncomfy pants again). 
• Real growth opportunity - Even though we’re a small company, we’ve intentionally designed our team structure to allow for internal promotion for every role, and the average time someone is with us before getting their first promotion is less than a year. 

🌠 How To Apply

If everything you've just read has you jumping on a couch Tom Cruise circa 2005 style, consider this your formal invitation to apply! 

Are you a tech-savvy professional with a gift for showing others how easy it can be to use things? AR Workflow is looking for someone like you to join our team as a Customer Success/Onboarding Specialist.

A high-growth start-up offering subscription-as-a-service software to disaster restoration contractors, we're a small, energetic company. You'll have a chance to make a big impact here. It's also a great place to grow. We're passionate about building a erse workplace that reflects the changing nature of work and provides opportunities for competent people with talent, drive, and enthusiasm to thrive.

The Role

As a Customer Success/Onboarding Specialist, your primary task will be assisting prospective and existing customers by demonstrating and explaining the many advantages of using AR Workflow. The goal is to always deliver a delightful customer experience and maximize customer retention. You'll need to provide both administrative and operational support to the members of our Customer Service team as they work to retain and grow our subscription list. Customer Support Specialist is a fast-moving role that demands exceptional communication and people skills, an eye for detail, the ability to think on your feet, and the willingness to adapt to constant change.

You will be working directly with the founder and original developer. You will be able to influence and make real changes and see the results of those changes immediately. You will learn what it takes to build a software product that makes a huge difference for the businesses we serve, and that people love to use every single day.

Responsibilities and Day-to-Day

As a small company, we sometimes must wear more than one hat. If you’re someone who prefers to stay in your lane and within your comfort zone, this type of role is not one you’re going to enjoy. This role does not require that you know how to code, and there will be no coding involved as part of this role. It does require, however, that you are technically minded enough that you can explain more complex functionality in the software in a compelling and easy-to-understand way to a prospect that does not have as much technical inclination.

There are four main categories that will make up your day-to-day:

• Demo and Onboarding meetings with prospects/new users over Zoom
• Ongoing relationship management and customer success
• Customer support
• Side projects

Let’s e into each one of these a little bit further:

**

Your first responsibility will be to help grow the company by converting inbound leads into paying customers. You will engage with prospects who have signed up for a free trial or requested a product demo and show them how to be successful with the software, so they continue as paid subscribers. At first, you will be connecting with the prospect to discover their pain points. You will be explaining and demonstrating how our solution can solve those pain points, and then going right into the onboarding and implementation from there. The sale is made after we prove we can walk the walk, and they see their workflows playing out in the software.

**

Once the prospect becomes a paid subscriber, you will continue to build relationships with the customer. You will be strategically reaching out to certain customers to increase engagement and reduce the risk of them churning out.

As you will be spending a significant portion of your time speaking with existing and prospective customers, you will be learning all about the problems they are facing and what is important to them. With this information in hand, we will work together on the product roadmap to prioritize new features and capabilities to be built into the system based on the direct feedback you are receiving. Despite our small team size, we build lightning fast with new features and updates rolling out constantly, so it will be fun to watch the evolution of the app and to delight customers with the kind of speed that makes them feel like this was built just for them.

**

Another large part of the role while not in meetings or conversations with customers is providing support. You will answer questions and respond to issues reported by customers over email and live chat. You will also provide phone and Zoom-based support.

**

You may be thinking by now that everything above sounds like a lot and how will you have time for side projects? We’re building out the team to spread out the meetings and support so that you also have time to contribute to valuable and impactful side projects. All these projects will share a common goal – making the other parts of your job easier and allowing you to be even more successful.

For example, based on your skills and interest, you might:

• Design new onboarding workflows
• Create new user guides and documentation
• Enhance or create drip email campaigns and email copy to improve user engagement and conversion
• Create video and written content for blogs and social media,
• Create training videos and more!

Requirements

In this role, you will need to take complete ownership of your assigned prospects and customers. You will be given all the tools and support to be successful without being told what to do every step of the way. If this appeals to you, then this may be the perfect position for you.

Here are some other qualifications that would make this role a good fit for you:

• You have at least 2 years of experience in customer support or customer success role for a software company
• You have a reliable and fast internet connection.
• You demonstrate friendliness and empathy when conversing with customers and other people and can relate well to a variety of different people.
• You are comfortable proclaiming that you are tech-savvy. You don’t need to be a developer, but you should be able to learn how to use new software products quickly and deeply.
• You love the idea of efficiency. You are constantly driving to make yourself more efficient, and the idea of making other people more efficient excites you.
• You can articulate how technology solutions can improve lives and improve businesses.
• You love to learn, and you love finding new ways to get things done better and faster.
• You have excellent written and verbal communication.

We can’t wait to work with you and build something truly amazing together!

**Who We Are

Float is the world’s leading software for teams to plan their time and, behind it, is a world-class team looking for a Customer Support Specialist (Americas) in Mountain or Pacific time zones (candidates in South America, Canada or Mexico locations only please) to join us. From New York to the UK, Canada to South Africa_—_our Engineering, Product, Marketing, and Customer Success teams work asynchronously, helping brands such as Airbnb, Buzzfeed, and Ogilvy plan and manage their time better. Float is self-funded, profitable, and growing. If you’re align with our values, and are looking to join a team that’s passionate about helping others work and live more productively, we want to hear from you. Here are a few tips from our CEO to make sure your resume stands out from the crowd.

**Why We’re Hiring For This Role

Helping customers succeed requires a great product and support from a team of experts that can help facilitate and realize the product's potential. The quality in which we deliver support is one of our competitive advantages, and accelerates our opportunity to be successful as a category-leading service. At a fundamental level, it’s core to our service level offering that we provide customer support during typical business hours worldwide.

With our primary customer regions being EMEA and Americas, we look to have a full Support team that is able to tackle our inbound support requests and also identify opportunities to be proactive and improve the overall customer experience. Our team, although small, covers the full customer journey - from first learning how to use Float, setting up billing and invoices, troubleshooting bugs and issues, sharing feedback and feature requests, and assisting with account changes.

Our Director of Customer Success, Alison, explains the important role you will play within our Customer Success team. **Watch this video.

You’ll be working asynchronously with a bright, dedicated team from across the globe, with a strong focus on finding solutions for our customer community.

**What You’ll Be Responsible For

Our support department is our front-line team who works hands-on with our customers to answer questions, provide troubleshooting for bugs and issues, and manage our inbound sales leads.

In the first few months your main priority will be:

• Understanding the ins and outs of Float to become a product expert.
• Take a shift of inbound tickets through Intercom and help address questions, feature requests, or bugs. The best way to learn is to jump right in!
• Start the troubleshooting process for customer issues and bugs and identify escalations for Tier 2.
• Contribute to enhancing our existing support collateral (internal training library, FAQ content, macros) to improve the quality and efficiency of our responses.
• Share feature requests from users in Canny and additional feedback to our Product team

As you’ve become more comfortable in the role you’ll:

• Using reporting to identify opportunities to improve efficiency in how we address tickets or escalate issues.
• Collaborate with other teams like Sales, Account Management, Marketing, and Product.
• Identify projects that directly impact our OKRs and plan how to implement them.
• Create new resources to improve the self-service model of support.
• Have the opportunity to have a real impact on our growing team!

**

We want you to love your work and believe that these skills will allow you to succeed in the role.

Applying these skills requires:

• Proven experience successfully working in a SaaS-based Customer Support team
• Vibrant, clear, communication skills - delivers messages clearly and efficiently, and can speak to different skill or knowledge levels
• Expert with ticketing tools like Intercom (preferred, we use it), Zendesk, or Help Scout
• Natural problem solver with a moderate understanding of technical concepts like APIs and finding errors in the Dev Tools in a browser
• Comfortable using video, screenshots, or email to solve customer issues effectively

As a fully remote team, we’re looking for someone comfortable with asynchronous communication as the default, which means you have previous remote experience and are comfortable using tools like Slack, Loom, and Asana to communicate as needed. Don’t worry—you will have significant deep work time since we have very few meetings.

**Why Join Us

We’re a global company with a erse team of folks from all over the world who share a common belief in living our best work life. That includes a flexible asynchronous policy that allows you to work whenever you work best, minimal meetings, annual team meetups, and perks and benefits that support your personal health and well-being.

Our growing range of perks and benefits include:

• Home office expense budget
• Co-working expense budget
• Health & fitness budget
• Annual team meetup - we’re headed to Chamonix in 2022!
• Care for your community donation or leave

We understand that you probably want to learn a bit more about us as well, so here are some resources to get a sense of who we are and how we work:

• Learn more about our team, mission and values
• **Read more about our Best Work Life
  **

The salary for this role is US $94,947 (Level 3). Here’s a blog post with more information on how we determine our salaries.

_Note: Industry research shows that women and those in traditionally underrepresented groups generally don’t apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don’t check 100% of the boxes—that’s okay—we encourage you to apply anyway and highlight what you can bring to the table.

_

**Hiring Process For This Role

You’ll find a lot of useful information about our interview process and what it’s like to join our global team on the Float careers page. The hiring process for this role looks like this:

• Initial First Meeting: If your application is shortlisted, you will have a 15-minute meeting with our Talent team. This meeting gives us an opportunity to learn more about your experience and also allows you to ask any questions you have about the role.
• Manager Interview: You’ll meet with Alison, our Director of Customer Success, for a more technical interview. This is generally a 45-minute interview that will take a deep e into your customer support skills and experience.
• Founder Interview: As the final step in the interview process, you’ll meet with Glenn, Float’s CEO, for a 30-minute interview.
• Reference Chats: We ask for a prior manager reference and we also connect you with a Float team member so can ask those important questions to help you make the best decision as well.

Our hiring process takes an average of 29 days from the first interview to a job offer (based on 2022 data). The Talent team will be in touch each step of the way to ensure that you are well informed and aware of the next step in the process.

Unfortunately, due to the high volume of applications, we only contact candidates who have been shortlisted for the role. If you do not hear from us within 14 business days of submitting your application, we encourage you to apply for another role in the future.

Growth Cave is an eLearning company in the online marketing & advertising industry. We teach people how to sell online courses around their knowledge & expertise, using social media ads to get customers. Lucas Lee-Tyson (the CEO) started the business from his college dorm room when he had over $20,000 in student loan and credit card debt. In just 4 short years he has been able to grow the business to over $15M+ per year with 25+ full time employees, who all work remotely. Our reputation is one of the best in the online marketing industry and we are on pace to hit over $50M+ year within the next 2 years.

We are looking for an experienced Chief Operating Officer or COO to oversee, improve, and scale our organization's ongoing operations and procedures. You will be the company's second-in-command and responsible for the efficiency of business. You'll have to maintain control of erse business operations, so we expect you to be an experienced and efficient leader.

Starting salary range: $150,000 - $225,000 per year

This is a fully remote position - you will be expected to travel 1-2x per year for team meetups but other than that, you can live/travel wherever you like :)

Responsibilities

• Design and implement business strategies, plans and procedures
• Set comprehensive goals for performance and growth
• Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)
• Lead employees to encourage maximum performance and dedication
• Evaluate performance by analyzing and interpreting data and metrics
• Write and submit reports to the CEO in all matters of importance
• Manage relationships with partners/vendors

Requirements

• Proven experience as Chief Operating Office or relevant role
• Demonstrated excellency in management, follow-through, delivery, focus, project management, and "people stuff"
• Demonstrable competency in strategic planning and business development
• Working knowledge of data analysis and performance/operation metrics
• Outstanding organizational and leadership abilities
• Aptitude in decision-making and problem-solving

Benefits

• Training & Development
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home
• Wellness Resources

(Fully remote, 50%+ overlap with UK working hours required)

DebugBear is looking for an experienced JavaScript developer.

What we do

DebugBear is a site speed testing and monitoring service. We help companies make their websites load faster and improve their Google Core Web Vitals metrics.

We're a small business and you will be working directly with the technical founder. In this role you get to have an impact on all aspects of the product.

The role

As a full stack developer you will:

• Implement and maintain product features while keeping in mind user experience, implementation costs, and maintainability
• Make the product scale to a larger number of users
• Ensure the product is reliable and secure

Working in an early-stage company, you need to be able to take on a variety of tasks and complete them successfully, sometimes in the absence of established processes. You need to be mindful of customer needs to understand and challenge requirements.

Working at DebugBear

We value building a stable product that doesn't break unexpectedly, especially not outside work hours. For example, that means working with proven technologies where possible and writing automated tests.

While there is some flexibility with work hours, this is not an asynchronous role and we expect fairly consistent work hours. Frequent communication is expected.

Collaboration is mostly through Slack and GitHub, but this might change in the future as needed.

Tech stack

Here are some of the technologies we use:

• TypeScript
• React
• Express
• Postgres
• Google Cloud
• Jest, Puppeteer
• Sass CSS

Application process

1. Introductory call discussing the role and your experience
2. Technical interview
3. An additional call as needed to discuss details
4. Reference checks
5. Offer

Have questions?

Email [email protected] if you have questions about the role.

Requirements

You will need at least 3 years of commercial development experience, including significant experience with:

• Node
• JavaScript
• React
• HTML/CSS
• Relational databases (e.g. Postgres/MySQL)

Bonus points

We also value experience with the following:

• TypeScript

• Web performance optimization

• Building SaaS products

• Building developer tools

• Working for a small business

Benefits

• Fully remote
• Budget: $4,000 to $6,000 per month
• 28 days off a year

Time zones: CET (UTC +1), EET (UTC +2)

Product Manager AI SaaS

Product Manager is a full time, permanent, remote job anywhere in Europe.

**

We are a first-choice staffing partner of high-growth startups and scale-ups worldwide.

**

**

We’re hiring the first

Product Manager AI SaaS

to join Swiss AI SaaS innovators. The company was founded by leading AI researchers from ETH Zurich with the mission to empower organizations to build and deploy trustworthy AI. They are building the world’s first AI SaaS platform that enables companies to deliver robust AI models.

After successful validation of the platform across key industries, we are now hiring**the First Product Manager AI SaaS** to help us ensure our clients have an amazing experience using our product. In this challenging and critical role, you will be responsible for driving our product roadmap. To do this effectively, you will work closely with our customers, to understand their pain points, current workflow, and how they are using our product, as well as with our product team to execute the roadmap that will take our product to the next level. We are a small but dedicated team and expect everyone to be self-driven, comfortable working in our dynamic and fast-paced environment and embrace the challenges we face.

Job Scope

As Product Manager you will have the opportunity to:

• Work directly with an experienced C-level and executive team: we have previously built two successful deeptech ETH spin-offs acquired by PwC and the cybersecurity unicorn Snyk;
• Have a massive impact on a product used by the best AI teams in the world and impact how AI teams work in the future.
• Play a key role in solving the critical pain points in delivering robust AI models to production to accelerate the widespread adoption of AI
• Experiment with your own ideas and implement them in the product

Main Responsibilities

• Help us translate our vision into deliverable product – drive product vision and strategy,  prioritize features based on market feedback and customers’ needs;
• Communicate the product roadmap internally to erse teams – product, sales, marketing – to ensure everyone is aligned and understands the current/future product state;
• Understand workflows used by ML teams – from data preparation and labeling to model building, testing, deployment, and serving across erse customer deployments – who are all the stakeholders, how do they interact, what tools they use, what are the pain points and bottlenecks, and what do different stakeholders care about. 

Key Requirements

• 5+ years of product management experience
• Experience with B2B SaaS products and market
• Experience working with and leading engineering and design teams
• Excellent communication skills, providing the ability to translate complex technical discussions to erse stakeholders (clients, engineers, management)
• Self-motivated with the ability to work in a dynamic, fast-changing environment
• Knowledge or experience in AI is a huge plus.

Company Offer

• Fully remote job with flexible working hours 
• Opportunity for professional development 
• Generous annual salary + equity package
• A market-invested pension plan
• 25 days of paid vacation
• Discounts at sports facilities
• Accident insurance
• Regular company retreats 

Interview Process

1. Introductory call 
2. Conversation about product
3. Conversation about strategy
4. Final Round 
5. Offer 

Apply Now

For Product Manager AI SaaS, only shortlisted candidates will be contacted. Your job search is strictly confidential.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

We are currently seeking for an Executive Assistant to provide administrative support remotely.

An Ideal candidate is required to have experience of fulfilling various administrative tasks, including answering emails, scheduling meetings and travel arrangements.

ESSENTIAL FUNCTIONS/ RESPONSIBILITIES:

• Maintain my appointments/calendar.

• Email management and organisation.

• Prepare presentations and/or spreadsheets.

• Social Media management.

• Create structure/workflow/processes.

• Research technologies and make recommendations.

• CRM administration: updates and data entry.

• Make travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.

• Project Assistance/Coordination.

• Event planning and coordination.

KEY ATTRIBUTES:

• Detail-oriented, organised, and efficient.

• Extremely self-motivated with strong time management.

• Proactive, pragmatic, and resourceful problem solver.

• Trustworthy and reliable.

• Friendly and professional communicator.

• Ability to manage multiple priorities and meet or beat deadlines with no errors.

• Tech-savvy and quick to learn new concepts.

• Ability to anticipate the needs of others coupled with a strong desire to serve.

• Adaptable.

Benefits

• Flexible Schedule.

• Health & Dental Insurance.

• Employee Stock Purchase Plan.

• Profit Sharing/Bonus Scheme.

• Employee Wellness and 401k plans

• Paid Time Off and Holidays/Generous

Company,Discounts/Bonuses.

Additional Information

• Salary: $35.00

• Frequency: Per hour

• Remote Job: Yes

• Employment Type: Full time

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

We’re hiring a Senior Media Buyer to drive our advertising efforts across multiple ad channels. 🚀

You’ll own the strategy, execution, tracking, and optimization of paid channels (e.g. Google Ads, Microsoft Ads, Facebook Ads, LinkedIn Ads) to generate leads and build awareness.

The ideal candidate is a data-driven, results-oriented performance marketer who enjoys building, testing, and optimizing campaigns. They have deep channel expertise and a solid understanding of how to reach a target audience at all stages of the funnel.

Responsibilities:

•  Design, execute and optimize ROI-positive advertising campaigns across multiple channels 
•  Write compelling ad copy focused on driving conversions, and work with our design team to craft interesting creative
•  Optimize campaigns and manage A/B testing to improve conversions; optimize targeting, bidding, ad copy, landing pages, CTAs, etc. 
•  Support our content marketing efforts by promoting content at all stages of the funnel
•  Set up retargeting campaigns to move leads along their journey
•  Build and maintain performance reports for all channels
•  Research and monitor key competitors’ advertising strategies

Technologies

•  Google Analytics
•  Semrush (or similar)
•  Hubspot (reporting, landing pages, custom audiences)
•  Optimizely (or similar)
•  Heap (or similar)

Compensation

•  Competitive base salary and equity
•  Unlimited paid sick and vacation days
•  Quarterly international team offsites ✈️

Required Qualifications

•  You have outstanding written English skills
•  You have at least 3 years of experience building and executing advertising strategies across multiple channels including Google Ads, Microsoft Ads, LinkedIn Ads, and Facebook / Instagram Ads
•  You’re knowledgeable in research and analytics tools including Google Analytics, Semrush, Hubspot, or similar
•  You have a track record of optimizing and improving campaign performance through A/B testing, copy testing, and other methods
•  You’re experienced in conversion rate optimization (CRO) and can contribute to optimizing conversions at all stages of the funnel
•  You're independent and a strong learner—if you don't know much about a topic, you research it until you do
•  You understand account-based marketing and how advertising supports it
•  You’ve successfully created advertising campaigns for B2B businesses
•  You have demonstrated the ability to onboard and integrate with an organization long-term: within the last 5 years, you've worked at one company for at least 2 years

Preferred Qualifications

•  Experience managing ad budgets of at least $20,000 per month
•  Understanding content marketing and SEO 
•  Ability to create image and video ads
•  Experience running campaigns on other ad channels
•  Experience managing media buys with publishers

Apply 

In your application, please include your resume, creative samples, and tell us why you want to work at Canny. 

For brownie points, add a link to your favorite GIF.

Time zones: GMT (UTC +0), MSK (UTC +3), CEST (UTC +2), BST (UTC +1), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

Cleverly **is in hyper-growth with 1,200+ clients and we are expanding internationally! We need an Account Manager in EUMEA to build relationships with 150+ clients, and strategize LinkedIn outreach campaigns for them. 

*You will be working your own timezone and taking any client who wants to work with us in a corresponding timezone*

What is Cleverly?**

Cleverly is a B2B marketing tech company that helps businesses drive sales leads and close more deals using LinkedIn outreach. LinkedIn is exploding and we're a market leader. 

Our clients love us: See our 500+ 5-star reviews on Trustpilot.

**Why you'll love it here:

1. You’ll make around 35-45k USD in year one and ramp up to 45-55k in year two (Base + Commission)
2. Your clients will be CEOs & executives in countless industries and countries, so you'll quickly learn a TON about business.
3. Our flat leadership style, work autonomy and great culture lead to a very low employee turnover rate (5% annually).

**

**The Role: Strategic Account Manager (FT Remote)

• Strategize direct LinkedIn outreach campaigns for roughly 150-200 clients (you will build up to this over time).
• You'll be responsible for client retention and upsells.
• Write cold outreach sequences for your clients.
• Make targeting lists in LinkedIn Sales Navigator.
• Write LinkedIn Influencer Content posts for your clients. 
• Become a LinkedIn expert to clients, educating and setting expectations.
• Build and manage relationships with your clients.
• Communicate internally with our team.
• Take initiative on new ways to improve the client experience.

**Our Perfect Fit

• At least 2 years experience in one of the following functions: sales, account management or outbound marketing. You will need to prove results with numbers/KPIs in one of your previous roles.
• Experience with sales and/or marketing copywriting
• Willing to go the extra mile with a strong work ethic to accelerate your learning; self directed and resourceful
• Do you get energized when talking to people and can maintain that energy all day?
• Empathetic (innate ability to understand people and business).
• Process oriented (systemic in your approach)
• Your friends would say you're organized.
• Your friends would say you're creative.

Email your resume and cover letter to [email protected] for consideration!

Looking for an experienced marketer to help Leopard.FYI's CEO Lexi stay on top of regular HQ content creation and distribution. Ideal hire would be a contractor with a 1-3 hours of overlap with PST so that we can successfully collaborate, the rest can be async (we're a 25 person async team and prefer it that way!) 

 Our goal with Content Marketing is to create high quality content for women and for employers that utilizes our research teams' ability to quickly create resources like the following:

- the gender ratios of 250 tech companies

Content will likely live on our blog, but also should funnel to standalone page or primarily live as linkedin posts.

Examples: 

Responsibilities: 

You'll be responsible for designing a project with Lexi, and then managing the processes associated to content production:

- researching topics, pulling in PH researcher to help gather data

Extra credit to candidates who have  some prior experience around optimization of the following channels, in order of priority (can also bring in additional team members / contractors to go deeper into it):

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Marginal Revolution University (MRU), a project of the Mercatus Center at George Mason University, is on a mission to increase economic literacy and needs your help! This position is remote-friendly.

MRU produces classroom resources (lesson plans, videos, interactive practice, etc.) for high school teachers, university professors, and students. Our goal is to make economics as engaging as possible and utilize the insights from cognitive science to boost learning outcomes.

We’re hiring a Director of Marketing to join our team. We are looking for a self-directed inidual who can bounce between the 10-thousand-foot view of marketing strategy and the 3-inch view of proper execution. One day you’ll be coming up with creative ways to get people interested in economic concepts and the next you’ll be ing into the analytics to see how our latest experiment fared.

You’ll have some great assets to leverage: 300k YouTube subscribers, hundreds of engaging videos, creative econ nerd paraphernalia, a strong search ranking on YouTube and Google, plus a big email list. Most importantly, you’ll join a small, scrappy team who is passionate about communicating economics and have the creative skills to pull off big ideas. Not to mention, you’ll get to work with some of the best economists in the world!

**

• Owning our overall marketing strategy to reach more teachers (particularly at the high school level)
• Executing email marketing, SEO, YouTube, Facebook, Twitter, ads, mailers, and conference strategies
• Developing key partnerships to reach high school and university educators
• Managing, implementing, and analyzing marketing experiments; running our monthly analytics meeting
• Protecting and improving the MRU brand; giving final sign-off on all marketing copy, creative, etc.
• Building an effective marketing team (leveraging internal resources, contractors, and recruiting future employees)

**

• A passion for bringing education to millions of students
• Curiosity and passion for life-long learning
• At least 5 years of proven marketing experience
• Strong organizational skills and attention to detail
• An experimental and analytical mindset; comfortable launching and analyzing online experiments
• Experience with funnel-based analytics
• Mastery of digital marketing tactics (email marketing, social media, ads, SEO)
• Track-record of success in building audiences

**

• Experience marketing to high school teachers and administrators
• Interest and familiarity with economics
• Experience with event marketing

**

• Health and dental insurance coverage (which includes paying 100% of inidual health and dental insurance premium)
• A flexible, professional, open office environment that encourages innovation and entrepreneurship
• Unlimited paid time off
• Long-term disability, life insurance, 403(b) retirement savings program, and so much more
• 12 free credit hours per semester at George Mason University!

Cash App is looking to hire a Finance & Strategy Manager - Cash App Marketing to join their team. This is a full-time position that can be done remotely anywhere in the United States or on-site in San Francisco CA.

_

**

tldr:** Dragonfruit Media is an agency that helps some of the biggest businesses and creators maximize engagement, revenue, and impact on YouTube. We leverage the power of human storytelling to amplify marginalized voices, teach valuable insights, and tackle systemic problems.

Some of the creators our team has helped include Mrbeast, Ali Abdaal, Noah Kagan, Ryan Deiss, David Perell, Sorelle Amore, as well as brands like FTX, Clickup and Linktree. In just the last 12 months, we’ve helped our clients achieve over 184 million organic views.

Our videos cover a erse set of topics, from Kendrick Lamar’s notetaking style, real estate and global economic trends, study tips, or podcast shows where our clients have interviewed Mark Zuckerberg, Elon Musk, and other top tech thought leaders.

**

**

_

• 🔥 Video is the fastest-growing and most scalable medium for organic customer acquisition

• 💵 Businesses owning organic distribution channels (vs constantly buying media) will dominate the future of marketing.

• 🌎 Stories transform lives, and if we can teach millions of people through our client's videos, we are making the world a better place.

_

1. **You’re Here and You Belong
   **

• The ability to be vulnerable with each other is the most important predictive factor for our team. Mistakes will not be held against you. Hiccups are not only expected, they are WELCOME, they are the measure of learning.

1. **Clarity is Kindness
   **

• Saying something clearly and promptly shows you care. We value transparency, vulnerability, and proactivity with communication. We also just straight-up value KINDNESS!!!!

1. **1% Better Every Day
   **

• We love to NERD OUT, and love people willing to do the same. There’s so much information out there in the world at our fingertips to make use of to make incremental progress.

**

• Whenever possible, find ways to take personal responsibility for a situation rather than blaming external circumstances. It’s the most empowered place to learn and make an impact! We like to say “Look in the Mirror, Not Out the Window”

**

**

• **https://www.youtube.com/watch?v=uAFbjxZrLn8

  **

• https://www.youtube.com/watch?v=hAGrZRYs7YI

_

• https://youtu.be/aFrJ0cRA-20

Ana Fabrega

• https://youtu.be/wz57aGU8t8c

**

• You are a YouTube NERD - You love watching and making YouTube videos, and better yet, have dug into the analytics backend and looked at retention charts

• You understand both Premiere Pro and After Effects and have a strong motion graphics and design background (not just simple editing)

• You know how to **create and review editing templates and have managed style guides for clients before

  **

• You appreciate nuanced sound design and selecting the best music gives you a silly amount of satisfaction

• You don’t need to be given the same feedback multiple times, you pay attention to **revision rounds so that everybody’s time is respected (including yours)

  **

• You’re an excellent communicator who clarifies instructions and deadlines proactively so that your team can succeed.

**

• Edit pilot videos for new clients and help create initial style guidelines

• Lead editing team

  • Give feedback to our full time and subcontractor editors across editing workflow efficiency, communication, visual and sound design, and project timeliness

• Video frame.io reviews

  • Leave comments on editor drafts to optimize for viewer engagement and produce the most engaging pieces of content possible

• Document client-specific guides for retention-specific style

  • Create a written document that explains different areas of YouTube retention

• Video post mortems

  • Provide a detailed run-through of a video after analytics once available on YouTube and help the team improve workflows for next time

**

• Compensation begins on an hourly basis but after a trial period we plan on offering competitive full-time rates up after tenure (full-time team members also receive vacation days and a healthcare stipend)

• You’ll have consistent work - we expect between 15-30 hours of hourly work a week and will work directly with an account manager who will help guide your workflows. Would be ok with someone ramping up 10 to start

**

• Once you submit your application to the google form below, we will review your responses and reach out to you via email.

• We’ll assign a trial assignment (very short 70-second video) that is similar to the portfolio above, to evaluate your editing, animation, and communication skills.

• If you meet the editing style we are looking for, we will conduct a **culture fit interview and present a paid project which will simulate the lead editor role
  **

**

If interested please fill out this form!

Any questions?  Let us know at [email protected]!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7)

Work with an enterprise B2B software company to make BI and reporting more approachable and relevant to the many teams that exist among the world's largest companies. We are a highly customizable platform that becomes the front-door to all reporting and business intelligence assets in an organization. Customers tend to be in the Fortune 500.

Half web agency project manager / half classical product manager. Our platform uses standard web development technologies to build on top of a REST API and reporting layer that allow for custom apps and landing pages to be built to the exact specifications of our customers.

Fast-paced; many moving parts. Must be a strong generalist able to juggle many customers and competing priorities, eager to work with both Product and Solutions Architecture / Customer Success teams to deliver the right solution.

Experience with web development technologies and Figma (not necessary to be a skilled designer, but some basic design chops will help), good intuition around usability on the web (both desktop and mobile), as well as a knack for working with customers, and clean, understandable requirement writing are all key for success in this role. A strong conceptual understanding of web technologies and how they fit together is imperative (HTML markup, CSS, JavaScript and Ajax, REST methods, etc). Must also be open to helping wrangle a certain amount of data (generally with support from Solutions Architecture team)

No-nonsense work environment that values thoughtful productivity, craft, and white-glove customer support.

**The Team

We are a 25-person strong, fully remote startup. The culture we foster is important to us. You can count on us to listen, to be honest, and to try our best to do what’s right, every day. At OTR, we each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

**

We have product-market fit. Our service is used by thousands daily. And we're profitable. But our legal services marketplace is just getting started. We haven't even penetrated 1% of available market share. This is where you come in. You'll help us turn a product that users love into a household name. Over 100,000 drivers are pulled over and ticketed every day. How do you put our app into each of their hands?

While we generate tens of millions in revenue, we've never had a marketing team, or a marketing hire. We've still managed to grow triple digits year over year. We're now looking for that elusive, talented, almost-mythical marketing mind to join the team.

**

You are an experienced marketer, with scars and triumphs under your belt. You are as comfortable strategizing as you are executing. You're comfortable with deadends and the all too common lack of data, but you don't get stuck, you persevere. You know when to double down and when to call it quits. You're always tackling multiple efforts on multiple fronts. You'd tackle even more, but there are only so many hours in the day.

Ideally, you've successfully built up products at other startups. Marketplace experience? Even better. You understand that B2C is completely different from B2B, and the former excites you more. You have experience building a team around you, as marketing efforts scale up. And others can speak of your marketing prowess.

You're comfortable thinking big picture. You have a vision for what needs to be accomplished, and how, but you haven't forgotten how to roll up your sleeves and getting in the weeds doesn't intimidate you. Actually, you enjoy it - you feel like you can do most tasks better anyways. You are, after all, an operator.

You can tackle everything from SEM and SMM to PR and content strategies. You can not only formulate a strategy to reach out to influencers, but also get them onboard.

It goes without saying that you are an excellent communicator, both written and verbal.

Last but not least, you adopt lean principles and you are data driven. How will you measure each channel and experiment? What is and isn't scalable or repeatable?

As OTR's first marketing hire, you'll come in and take charge. You'll own your KPIs while dealing with the ambiguity. We don’t know what we don’t know, but we're eager to experiment and learn. We're looking for someone who will eventually grow into a CMO role and build our marketing org.

If this sounds like your next challenge, introduce yourself. Tell us your favorite marketing content (i.e. podcasts, books, etc.) and how you stay sharp in this ever changing role.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

Product Manager at GRAX Inc.

Remote › 🇺🇸 100% remote position (in the US) 

Salary

$120,000 – $200,000 USD

Job description

The GRAX product is a CRM backup, archive and restore system for the Salesforce platform. It is used by Fortune 500, government, financial and health care companies so security and trust is the name of the game. The product is designed to run anywhere from Amazon, Azure to on-prem.

The GRAX product team works closely with customers to understand their Salesforce and CRM data processing needs, then works closely with the GRAX engineering team that builds the web application and data processing systems that takes the data from Salesforce and routes it to cloud storage systems. 

The product and engineering organization is led by veterans in cloud platform development, including some of the key architects behind Heroku. We value collaboration, communication and accountability.

You will:

- Own the long-term product vision, roadmap, and business metrics for key product areas including Backup, Archive, and Restore

- Discover opportunities and solutions by gathering feedback from customers and prospects, and writing technical project plans

- Work with the product and engineering team to improve the existing product and define and prioritize new features

- Oversee product delivery from design, to iterative development, to internal testing, to validation in customer environments

- Engage with our largest customers, other product managers, and  cross-functional teams to design, deliver, and support solutions that make our customers successful

You have experience with some of the following:

- Talking with customers to discover product gaps and future needs

- Working with customers to validate, train and support new features

- Designing and overseeing incremental delivery of web applications and APIs

- Salesforce or other CRM platforms and tooling

- Data processing platforms and tooling

- Supporting products that run in customers own Heroku, AWS, Azure environments

GRAX benefits include:

- Fully Remote

- Flexible PTO

- Healthcare for you and your family

- 401K match

- Awesome teammates

Inclusion Promise

GRAX embraces ersity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

Instructions how to apply

Email [email protected] and include your resume and a note on the best product you helped build, as well as your biggest growth opportunities.

About the Opportunity

MasteryPrep is assembling an onshore development team to work exclusively on "greenfield" initiatives. We are looking for talented software engineers to help us level the playing field in education by building the most effective test preparation available, bar none. We believe that the best way to build this experience is by creating a erse team of people from different backgrounds, races, religions, genders, sexual orientations, ages, and experiences. The team we are building must be aligned to our core values of:

• Go pro. Or go home. Get better than the best.
• Do right. Period.
• Make it happen. Excuses never built anything.
• Make it awesome. There is no equality without quality.
• Customers are forever. This company is for them.

Requirements

About the Role

As a Backend Software Engineer, you will be responsible for—but not limited to—architecture, implementation, testing, and partnering with our product, operations, and support teams. Building great products is a highly collaborative effort, so it's essential that you are a team player with solid communication skills.

Success criteria:

• You work collaboratively and respectfully with cross-functional teams to design cutting edge education products that change the world
• You propose innovative and creative ideas to solve tough engineering challenges that scale
• You raise the bar on quality, testing, and performance to ensure the product reliably performs
• You help identify and implement best practices and standards throughout the code and our processes
• You own quality issues and failures and work to actively resolve them with a sense of urgency
• You constantly strive to build an inclusive, supportive, and positive work environment
• Security is a first-class concern for you—SecOpsisn't an afterthought

Our development environment:

• React
• Typescript
• Python
• Mocha
• Lerna
• GraphQL
• Cube.js
• Google Cloud
• Google Cloud Functions
• Google Firestore
• Google Identity Platform
• Google BigQuery
• Postgres
• GitLab

Integrated 3rd Party Solutions:

• Mux
• DocRaptor
• Schoology
• Classlink
• Clever
• Google Analytics
• NewRelic

What you will be building

While support and maintenance for existing platforms may be required from time to time, this role will primarily focus on our "greenfield" initiatives. MasteryPrep is wholly committed to building cutting-edge technology solutions to level the playing field for education. Our platform has to scale to support interactions in hundreds of live classrooms with up to 250+ students in a single class. This is not a job for the faint of heart. However, if projects and challenges of this scale excite you, then you may be the right fit for the role.

We look forward to hearing from you!

Benefits

• 100% Remote
• Flex work hours
• Full Medical, Dental and Vision with HSA eligibility
• 401K with company contribution

About MasteryPrep

Did you know that nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score? We're here to change that.

MasteryPrep's mission is to level the college admissions playing field by helping all students access the most effective ACT and SAT prep programs on the market. Unlike traditional prep, MasteryPrep works even for students who struggle with tests, and through our partnerships with school districts, is provided at no cost to students or their families.

So far, over 1 million students have benefitted from our programs, and we're just getting started. We need your help!

Join a erse, high-energy, mission-driven team that is genuinely making an impact and strives to be on the cutting edge of making education technology work in the classroom.

MasteryPrep is one of the fastest-growing ed-tech companies in the country:

• Inc. 5000 four years in a row
• Entrepreneur 360 Company
• Louisiana Growth Leader, 2020 and 2021
• Council for Opportunity in Education Preferred Provider of ACT & SAT Prep
• #1 Provider of ACT Preparation (>5% of all U.S. test-takers)

Our erse team consists of compassionate, intelligent, and highly energetic iniduals. Remote team members are connected to the whole through appropriate touch-points, support, and partnerships.

We invest in our team. Come grow with us!

About the Opportunity

MasteryPrep is assembling an onshore development team to work exclusively on "greenfield" initiatives. We are looking for talented software engineers to help us level the playing field in education by building the most effective test preparation available, bar none. We believe that the best way to build this experience is by creating a erse team of people from different backgrounds, races, religions, genders, sexual orientations, ages, and experiences. The team we are building must be aligned to our core values of:

• Go pro. Or go home. Get better than the best.
• Do right. Period.
• Make it happen. Excuses never built anything.
• Make it awesome. There is no equality without quality.
• Customers are forever. This company is for them.

Requirements

About the Role

As a Frontend Software Engineer, you will be responsible for—but not limited to—implementation, testing, and partnering with our product, operations, and support teams. Building great products is a highly collaborative effort, so it's essential that you are a team player with solid communication skills.

Success criteria:

• You work collaboratively and respectfully with cross-functional teams to design cutting edge education products that change the world
• You propose innovative and creative ideas to solve tough engineering challenges that scale
• You raise the bar on quality, testing, and performance to ensure the product reliably performs
• You help identify and implement best practices and standards throughout the code and our processes
• You own quality issues and failures and work to actively resolve them with a sense of urgency
• You constantly strive to build an inclusive, supportive, and positive work environment

Our development environment:

• React
• Typescript
• Mocha
• Cypress
• Storybook
• Material UI
• Lerna
• GraphQL
• Google Cloud
• Google Cloud Functions
• Google Firestore
• Google Identity Platform
• Google BigQuery
• Postgres
• GitLab

Integrated 3rd Party Solutions:

• Mix
• DocRaptor
• Wistia
• Schoology
• Classlink
• Clever
• Google Analytics
• NewRelic

What you will be building

While support and maintenance for existing platforms may be required from time to time, this role will primarily focus on our "greenfield" initiatives. MasteryPrep is wholly committed to building cutting-edge technology solutions to level the playing field for education. These solutions will include innovative use of video streaming, 2D/3D interactions, and real-time collaborative systems at scale. Our platform has to scale to support interactions in hundreds of live classrooms with up to 250+ students in a single class. This is not a job for the faint of heart. However, if projects and challenges of this scale excite you, then you may be the right fit for the role.

We look forward to hearing from you.

Benefits

• 100% Remote
• Flex work hours
• Full Medical, Dental and Vision with HSA eligibility
• 401K with company contribution

About MasteryPrep

Did you know that nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score? We're here to change that.

MasteryPrep's mission is to level the college admissions playing field by helping all students access the most effective ACT and SAT prep programs on the market. Unlike traditional prep, MasteryPrep works even for students who struggle with tests, and through our partnerships with school districts, is provided at no cost to students or their families.

So far, over 1 million students have benefitted from our programs, and we're just getting started. We need your help!

Join a erse, high-energy, mission-driven team that is genuinely making an impact and strives to be on the cutting edge of making education technology work in the classroom.

MasteryPrep is one of the fastest-growing ed-tech companies in the country:

• Inc. 5000 four years in a row
• Entrepreneur 360 Company
• Louisiana Growth Leader, 2020 and 2021
• Council for Opportunity in Education Preferred Provider of ACT & SAT Prep
• #1 Provider of ACT Preparation (>5% of all U.S. test-takers)

Our erse team consists of compassionate, intelligent, and highly energetic iniduals. Remote team members are connected to the whole through appropriate touch-points, support, and partnerships.

We invest in our team. Come grow with us!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), AST (UTC -4), NST (UTC -3:30)

Experienced SEO Generalist

Find out what it's like to work at QuickMail: Watch the 5 min video of our last team retreat here

**

👐 Join a meritocracy, no politics needed (nor welcomed)

⏰ Work 4 days a week, have an extra day for learning, running errands or starting a new hobby.

🔥 A chance to step in and have a big impact on a growing SaaS company

📖 We practice open-book management (understand how the business works and the true impact of your work)

**

QuickMail is one of the leading cold email outreach solutions for sending business-to-business cold emails.

It is used by small and medium businesses all over the world to reach out to potential clients and grow their businesses.

Our clients are composed of Entrepreneurs, Founders, Growth Marketers & Agencies.

QuickMail was started in 2014. We doubled the business this year and we have the same ambitious goal for next year.

We are 100% self-funded and composed of a small group of highly driven co-workers.

**

We’re looking for someone well-rounded, who can optimize processes, identify opportunities, and prevent issues in all 4 main areas of SEO: on-page, off-page, content, and technical.

We have a practical approach to SEO that is focused on driving revenues, not just traffic. We’re looking for someone with the same mindset.

The ideal candidate will be hands-on, taking over our current SEO initiatives as well as developing new ones, with the goal of doubling our organic growth in 2023.

**

If you don't think you meet all the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

Hard Skills

• you have 3+ years of experience as an SEO in a b2b SaaS company targeting small-to-medium sized businesses
• you’re an SEO generalist with experience implementing initiatives in all 4 main areas of SEO: content, technical, on-page, off-page
• you have experience working in a company with less than 15 employees
• you have a proven track record of generating MRR from SEO
• you have experience managing SEO partnerships (link-building)
• you are hands-on (will do the work yourself)

Soft Skills

• you have a highly competitive nature and desire to win
• you don’t shy away from ambitious goals
• you are scrappy and find ways to make things happen with limited resources
• you have a positive personality
• you have excellent communication skills

**

• you’ll contribute to shaping our content strategy and manage the execution of our content calendar
• you’ll run two separate link-building campaigns and manage a significant amount of emails in your inbox
• you’ll ensure we follow technical SEO best practices and run periodical health checks
• you’ll ensure our content is up to date and create action plans for underperforming articles
• you’ll monitor performance regularly and identify opportunities and strategies to improve
• you’ll systematize and document your initiatives, and find ways to optimize and automate them
• you’ll help create and track KPIs for yourself and the freelancers you’ll work with
• you’ll manage the SEO budget thoughtfully, making strategic bets on key investments
• you’ll stay current on SEO trends and best practices and experiment with the new strategies you discover

**

• ⏰ Work 4 days (4 x 8hr) a week, work from home or from a coffee shop, we are a remote-first company. No commute necessary, use your extra day for learning, running errands or starting a new hobby.
• ⚖️ You'll join a meritocracy, with no politics, bring your best-self.
• 📖 You'll get a lot of context and learn about the business side as we practice open-book management .
• 🌴 1 team retreat per year for work and fun (we fly everyone in one location for a week).
• 📚 We invite industry experts to come and teach us each month.

Time zones: EST (UTC -5), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), CEST (UTC +2), BST (UTC +1)

Summary

• We're a small, bootstrapped analytics company with a remote team
• You'll be the first sales hire to join the team
• Your goal is to systematize, improve, and scale our Sales processes
• You'll start managing the inbound pipeline and reactivating old leads
• And then add outbound prospecting and develop the pipeline further
• You'll also do 1:1 demos, group demos, and qualification calls
• Must be in European / US East Coast timezones
• This is a full-time, remote role
• Link to apply below!

**

Our platform tracks millions of visitors per day, and millions in revenue per month, for our customers.

We're looking to make our first Sales hire, who will help us systematize our Sales pipeline and processes.

We've been around for over 2 years. We have a predictable inbound sales pipeline driven by content and word-of-mouth, plus a demo that converts.

Our goal is to move upmarket and start bringing on bigger accounts with higher ACVs, who will get immense value from our platform.

We're looking for someone who knows how to be scrappy, get things done, and brings early stage SaaS sales experience to the table.

In return, you'll have incredible career and salary growth opportunity, as well as the potential for equity based on performance.

**

• Work with our Support & Onboarding team to identify high value inbound leads, get them on a demo, nurture them through the trial, reach the point of value, and close them.
• Qualify and coordinate inbound demo requests, and ultimately do demos for prospects yourself.
• Develop cold email campaigns and reactivate cold leads we've previously demo'd to, or came in through our self-serve signup.
• Take a consultative approach to selling, and understand the needs and challenges of prospective customers.
• Inspire prospects regarding the value and potential of our platform, and adapt your pitch to their pain points.
• Help shape our Sales strategy and processes, to make them scalable, predictable, and repeatable.
• Your main KPI is added MRR, and we'll expect you to generate an additional $3-5K MRR in the first few months.

**Location

Our founding team is based in Berlin, Germany.

While is a remote role, you absolutely need to be located in either European or Eastern US timezones.

Reliable internet and a distraction-free place to take calls is a must.

**

Since we're a remote company, the exact benefits will vary based on where you live. If you need something to be happy and successful that's not listed here, let us know and we'll do our best to accommodate.

• Work remotely and enjoy flexible hours
• 5 week holiday allowance + public holidays
• 3,000 - 4,000 EUR per month base + generous commissions on new sales.
• If you consistently meet objectives, we'd love to revisit your compensation after 3-6 months.
• Incredible career and salary growth opportunity.

Equity is also on the table for the right candidate, based on performance.

Requirements

• 2+ years of sales experience, ideally in SaaS.
• Be technically minded. You must be able to a develop deep knowledge of Affilimate and how affiliate tracking works, so you can speak clearly to customers and communicate their needs to our team.
• Experienced with taking sales calls, running demos or webinars, following up diligently, and closing deals.
• You're self-driven and can work in an autonomous environment.
• Experience working with a CRM (we use Close).
• You need to be flexible, adaptable, and ideally have worked in an early-stage startup before.
• Must submit references and agree to a background check, confidentially processed by a third-party.

Experience with marketing tech, affiliate marketing, SEO, and the digital media industry is a huge advantage.

**

1. Fill out the application form linked below.
2. Quick get-to-know-each-other interview (30 minutes).
3. Technical interview with the founder to e into your skills (1 hour).
4. Take-home assessment to see your approach to problem solving.
5. Final interview to present your results (1 hour).

To Apply

Please click the Apply now button below and fill out the form.

Thank you so much for taking the time, we look forward to receiving your application!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

**About GRAX

GRAX helps organizations make the most of their past through the use of their cloud application data. The most iconic companies in the world which we buy from daily, wear on our wrists, have in our pockets, and rely on to power the internet, all use GRAX. For them, GRAX is a way to unleash the power of their historical data and use it to drive better business outcomes.

GRAX is a remote-first, Venture Backed startup, founded in Boston, MA with distributed operations across the US. Our investors include Volition Capital.

**About the Role

We are seeking exceptional candidates who possess a blend of technical and customer-facing skills to effectively support GRAX customers. This job will require a unique combination of flexibility, troubleshooting, creativity, problem-solving, and communication skills. As part of this highly visible team, candidates have the opportunity to work closely with GRAX customers to contribute to the successful deployment and reliability of their environments.

As a Customer Support Specialist, you will serve as an escalation point for customer-impacting issues that warrant a technical deep-e to understand and resolve. You will work closely with the customer facing teams within GRAX to understand the complexities of customer environments and how our software behaves in them. Debugging issues as a Customer Support Specialist will require both deep technical prowess as well as the ability to communicate effectively with customers while you investigate. That communication will extend both internally and externally as you coordinate efforts between the customer and GRAX Support and Engineering teams.

**

○      Provide technical assistance to clients via email, phone, screenshare, and/or other remote methods

○      Provide prompt and complete resolution to technical issues that have been escalated via support channels

○      Balance and prioritize a moderate case volume with potentially long-running issues

○      Provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction

○      Support our global enterprise customers with availability for regularly scheduled on-call duties.

○      Work with new customers requiring technical validation or setup due to unique business or technical constraints.

○      Reproduce, debug, document, and escalate technical issues to the Engineering team

○      Communicate regularly with the Engineering team to establish and communicate temporary workarounds and/or long-term solutions for technical issues

○      Guide and mentor other colleagues around technical topics

○      Document and share best practices with team members to enhance the quality and efficiency of customer support

○      Contribute to the internal GRAX knowledge base to empower teammates on future technical tasks

○      Collect “voice of the customer” feedback regarding continuous improvements for product features and functionality

**

○      Excellent written and verbal communication skills, both with colleagues and customers

○      Demonstrable problem-solving attitude towards technical issues

○      Support operations, support processes, or leadership experience

○      Organized and customer-oriented ability to prioritize an ever-changing queue of customer issues

○      Ability to approach emergent issues with a calm demeanor and organized debugging

○      Experience working for a remote-focused company

○      Proficiency in using analytics, logging and metrics services to triage problems and verify resolutions 

○      Understanding of basic AWS services (EC2, S3, Aurora, RDS) and their use cases 

○      Salesforce.com CRM experience

**

○      Proficiency in deploying and debugging cloud-based applications using AWS

○      Experience with well-established web technologies: REST/SOAP APIs, SQL, CLI/bash, etc.

○      Demonstrable understanding of public cloud architecture(s) and network design specifically including AWS

○      Experience with the Linux operating system

○      Basic programming proficiency in any language

**

○      Remote First 

○      Flexible PTO

○      401K Match

○      Healthcare for you and your family covered 100% by GRAX

○      Incredible teammates

Inclusion Promise

GRAX embraces ersity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

As an Advanced Support - Senior Manager (LatAm or SE Asia), you will lead a team who are responsible for resolving the more technically challenging queries whilst also enabling the more junior members to achieve these outcomes themselves. We have an amazing Global Customer Support team ensuring that our enterprise customers around the globe receive world-class service of the highest level, and now we need you!

**WHAT YOU GET TO DO:

This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in this team, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care. 

You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure. 

You will be able to communicate effectively and efficiently with all of our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound & Outbound calls, Chat and Email channels. 

You are able to coach, mentor and lead a team or managers, providing help when they need it and bringing out their very best. You know how to provide feedback and manage performance. You are a perfect match to what we are looking for if you find yourself constantly striving for more and doing your best every day to achieve excellent results.

• Provide strong leadership that guides the team to think both tactically and strategically in the delivery of support. 
• Be very customer focused with strong communication and interpersonal skills 
• Deliver results against a defined set of objectives that includes tactical metrics, strategic innovation, and cross functional collaboration between disparate organizations internally. 
• Establish team OKRs and metrics to keep team members accountable 
• Develop, implement, and maintain effective internal and external communication 
• Identify and plan for future resourcing needs 
• Recruit and on-board staff as required 
• Ensure effective communication within the business by holding staff meetings, and Employee roundtables to provide clear and concise direction; 
• Develop and maintain effective management of staffing, training, coaching, performance standards, and supervision. 
• Provide development to all levels of employees from Advisor to manager level, ensure successful succession planning within the operation; 
• Ensuring targeted service and performance standards are achieved or exceeded. 
• Manage metrics, customer satisfaction, and reporting on statistical performance levels related to the business. 
• Develop analytic, strategic and technical resources to meet client expectations and ensure satisfaction. 
• Manage escalations and collaborate with peers. 
• Engage directly with customers (external and internal) as required to ensure customer satisfaction 
• Ancillary project management. 
• Ensure employee satisfaction, engagement and proactive retention 
• Take ownership by coordinating the feedback to the customer where analysis is required from other implementation and development departments 

The role is erse especially as you'll be working with global clients and partners across multiple continents. In order to achieve this, you'll first need to become familiar with transaction processing concepts. Agents receive and give training to colleagues across departments on a regular basis, thus you will be receiving extensive support.  

What it takes to succeed:

• Bachelor's Degree in Computer Science or Computer Engineering and/or equivalent working experience.  
• Minimum 7-10 years of management experience leading a global customer service organization. 
• 10+ years of professional experience in support or engineering in finance and/or technology. 
• A proven track record of delivering exceptional service for customer 
• Strong negotiation, interpersonal, written, oral communication and presentation skills required 
• Experience building, operating and enhancing 24x7x365 customer support teams. 
• Experience working cross-functionally and articulating complex problems clearly. 
• A passion and talent for writing along with excellent verbal communication skills. 
• Exceptional business acumen coupled with high emotional intelligence 
• Excellent coaching skills required 
• Fluent in English 
• Demonstrated success in creative problem solving, finding viable alternative solutions to keep the customer’s issues resolved  
• You Possess the ability to translate incidents into a systematic improvement in systems and processes. 
• Team player skills to collaborate inside and outside the organization to achieve team and product success 
• You have a Player/Coach mindset 
• Open-mindedness, willingness to learn, and ability to fail fast to keep progress moving forward 
• Passion to engage in solving customer issues and helping them succeed 
• Experience with Postman or relevant tools 
• Excellent verbal and written communication skills in English – to ensure customer issues and resolutions are understood, translated and documented accurately 
• Working knowledge of Linux Commands, SQL scripts. 
• Knowledge on DevOps automation tools is a plus i.e. Jenkins, ELK, DataDog, Terraform etc. 

**WHAT YOU CAN LOOK FORWARD TO:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a erse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Why this role exists

The Client Relations Manager (Customer Success Manager) will work hand in hand with the Senior Operations Manager in client communication & account management. The Account Manager’s primary responsibility is handling Intro Calls / Onboarding Calls, updating the client database, handling concerns/hours adjustments, resolving escalations/complaints, and working with Matching & Sourcing to get the right candidates for the roles needed.

**

• Acts as the main POC for the Clients after the Call and as their work officially starts and progresses with Magic and the Assistant — with the main goal being Client Retention and up until the end of their lifecycle.
  • Communication is mainly done either via email or client phone calls.
  • Types of inquiries/concerns where CRM assists Clients include Onboarding Questions, Performance Feedback, Payment Follow Ups, Assistant Pay, Assistant Replacement, and General Check-ins, among others.
• Attends and facilitates assistant interviews (Intro Calls) : helps the assistants become comfortable and familiar with the tasks before meeting the client, and helps bridge the gap between the client & assistant as they meet together for the first time. (40% of time/evenly distributed)
• Attends and facilitates Onboarding Calls: Ensures that the assistant attends the first day of work, and both the client & assistant kick things off as they start working together (10% of time)
• Client Communication & Interdepartmental Coordination: Handles client concerns and helps bridge the gap between the assistants and clients by working with ARM to help resolve their issues and communicating these concerns to the client as needed. (25% of time)
• CRM Database Updating: Updates the CRM database that contains the roles needed and other specifics. (25% of time)
  • This includes verifying, updating, and auditing entries in Hubspot to ensure that pertinent information regarding the pairings are kept complete and up-to-date.

Requirements:

• At least 1 year of experience as a Client Relations Manager or similar (Relationship Manager, etc).
• 2 to 3 years in a client-facing role
• With a background in sales and account management
• Familiar with using Hubspot or Google Data Studio.
• Experienced in handling billing.
• Tools/Systems Proficiency: knowledge in Hubspot is preferred but not required
• Education required: Bachelor’s Degree in any course
• Must be fluent in English, both written and oral

Your superpowers are…

• Excellent negotiation and communication skills in English both written and spoken.
• Proactive, resourceful, and with high attention to detail.
• Strategic and results-oriented.
• Client relationship oriented.
• You are able to function with minimal supervision
• You can coordinate with different departments to fulfill or execute a task in a timely manner.
• You can work efficiently with good results
• You can adapt to a fast paced environment
• You can think outside of the box
• You can communicate at all levels (English proficiency)

You should apply if...

• You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.
• You are hyper-organized.
• You are Proactive, see potential problems before they happen, and aren’t afraid to speak up/challenge the status quo.
• You are an over-communicator.
• You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, gets familiar with our tech stack (G-Drive, Slack, etc.), and the ability to communicate (and often over-communicate) well in writing.
• You love learning new things. Whether you learn best through reading, listening, doing, or exploring, you’re perpetually curious about the world and work around you and always trying to level up your personal and professional life through self-directed learning.

ASP.NET C# Developer or Software Engineer (ASP.NET C#)

**About The Role:

**In this role, you will be a developer for our LYNX web application.

**This role is remote and you can be located anywhere in the world.

**Key Responsibilities:

**- Integrate 3rd party APIs for billing and contract management

**- Track and communicate task progress and status to project manager on a regular basis

**- Work with project manager to estimate future project efforts

**Qualifications:

**- Experience and proficiency in ASP.Net and C# using the Microsoft Visual Studio IDE (Required)

**- Experience with cloud architecture, preferably Azure

**- Relational database experience, MS SQL Server (Preferred)

**- Working knowledge of Git source control system (Preferred)

- Bachelor's degree in Computer Science or related discipline or related work experience

**- 5-10 years of experience is preferred

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

Semaphore, a leading continuous delivery service with a global customer base, is looking for a Technical Writer to join our Marketing team.

In content, Semaphore's mission is to help everyone to become a well-rounded software developer.  Last year over 4M people have read articles on our blog. With your help, we will reach a much bigger audience worldwide.

Your mission will be to create technical content that helps position Semaphore as one of the top publications for software developers. 

Your role will be to:

• Develop a full understanding of Semaphore’s features.
• Create technical content: blog posts, tutorials, contribute to eBooks, whitepapers, case studies, and documentation.
• Give feedback and support other content creators in the team.
• Share the content you create on relevant places online.

Requirements

• Demonstrated ability to write for developers.
• Be passionate about helping developers solve real problems.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Working knowledge of open-source programming languages, containers, and cloud platforms.
• Be highly organized and self-managed, have an excellent work ethic, and attention to detail.
• Be able to work effectively remotely with an international team.

Benefits

• The impact of working on a product that's competing on a global market.
• Join a small team of around 30 full-time people who love what they do.
• A healthy 40-hour work week, friendly and supportive work environment.
• Competitive salary.
• Company retreats.
• Space to learn continuously and choose the tools and equipment for your job.
• Paid trips to conferences and books of your choice.
• Interact with developers that use Semaphore and talk about the latest and greatest way to develop and ship software.
• Paid membership at a fitness club of your choice.

Semaphore is an equal opportunity employer. Consistent with our mission of serving a erse and global audience, we value a erse workforce and inclusive culture which reflects that. We encourage applications from all qualified iniduals without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

Time zones: LINT (UTC +14), TOT (UTC +13), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)

Delivery Lead - Remote 100%

Description:

Grüezi, Howdy, and G’day! We're amazee.io, a ZeroOps application delivery hub for engineering teams to deploy applications more easily. Our developer-centric, open source platform makes developers’ lives and jobs easier, minimizing the stress of managing infrastructure or operations. amazee.io supports organizations across the globe to accelerate their cloud and container adoption, along with providing easily managed Kubernetes for developer teams. We run anywhere in the world, with 24/7/365 dedicated support. 

We’re looking for a Delivery Lead to join our remote team. As a Delivery Lead with amazee.io you’ll be supporting our mission by guiding and supporting large corporate and governmental clients from the initial tender process, all the way through to implementation of their web infrastructure projects such as onboardings onto our hosting platform, or updates/improvements to their existing managed web services. You’ll be coordinating clients, engineering teams, and third parties, driving and maintaining an overview of projects until successful delivery, then maintaining and building our client relationships with ongoing account management. 

If you feel like this could be the role for you, then come and join a team of open source enthusiasts, committed to providing flexible hosting solutions in an open, transparent work environment.

What you’ll be doing:

• Completing high-quality written proposals and effectively manage complex tender projects and deadlines
• Collaborate with subject matter experts (amazee.io internal and with potential external partners) to obtain and provide appropriate content for tender and various prospect inquiries
• Supporting and owning the client relationship and project delivery, from tender to project closure and ongoing account management
• Providing Program Management and coordination of technical client projects including regular client briefings and team meetings, invoicing and project administration, and discussions/negotiations with clients
• Collaborating and coordinating the client, our engineering team, and any key stakeholder or contributor to the project, ensuring completed project milestones and scope, to deadlines and budget

What you’ll bring:

• Experience guiding and supporting the tender process, ideally with the tech industry and/or government procurement 
• Ability to collaborate with and coordinate multiple stakeholders, often globally 
• Experience guiding the full lifecycle of technical projects, from definition of scope to completion 
• An ability to build and maintain trusted relationships with your client 
• Comfort communicating and documenting in English 
• High level of self-organization , and the ability to organize and coordinate others

Work location:

• Location is not important, although we have a preference for an APAC time zone for your working hours

amazee.io is dedicated to providing a work environment of trust, transparency, and inclusion for everyone. As a fully remote company we offer flexibility when it comes to working hours and location. Here’s some other things you can expect from us.

What we’ll bring:

• A fully distributed team of creative colleagues in a flat, open and transparent organization 
• Flexible working hours, and time off in lieu when you work overhours
• Fully Remote working 
• 5 paid days off a year for conference attendance or education related commitments 
• An annual education benefit of 2,200 AUD or equivalent to dedicate to your professional development
• An annual wellbeing benefit of 750 AUD or equivalent to dedicate to your physical or mental health 
• A connectivity benefit of 150 AUD or equivalent a month, to help with internet/data costs
• Your own annual tech budget, with full initial setup provided
• Sweet, sweet Swag - Hoodies and other goodies 
• amazee.io Quest! - After 3 years, you’ll get 3 weeks paid off work to undertake a profound personal goal, or undertake a bucket list type challenge

So what’s next?:

Apply! Send us your CV and cover letter showcasing who you are, your technical skills, and anything else you think we should know! 

The amazee.io team

NINE15 is in immediate search for an experienced Shopify Project Manager for their Shopify Plus Agency. 

This position can sit permanently remote and will focus on taking ownership over the management of day to day projects for a busy design and development agency’s schedule. 

**Overall Responsibilities

Perks:

• Competitive salary
• Medical, Dental, Vision benefits
• 401k retirement plan
• Paid holidays
• Unlimited PTO

What you will be doing:

• Lead daily standup meetings with Design and Development Team 
• Monitor and own the scheduling and prioritization process of incoming and outgoing feature requests, ensuring they are made in time for scheduled product releases and client launches within scope. 
• Work with designer and developers to set up environments, review code, and ensure quality standards in all aspects of the design and/or development and launch process
• Meet on weekly or monthly cadence with clients to discuss and track project status 

What you will need:

• Minimum 3+ years of professional experience (Agency experience a plus but not required) 
• Ability to work on Central (CT) or Pacific Time (PT)
• Hands-on Shopify experience
• Basic knowledge of HTML and general knowledge of business, technology fields. 
• Experience working in Project Management Tools such as Asana, Monday, Trello

We're looking for someone who wants to do customer support and enjoys solving customers' problems.

If this is your dream job, read on...

Our company is different and our customer support team is different. We communicate openly and we work well together so we are a tight-knit team. We see everyone in the company each morning for check-in and once a week for Show and Tell where we chat, show our work, and play a fun game.

This is the opportunity of a lifetime, we offer:

1. Excellent training opportunities

2. World-class working environment

3. Exposure to international clients

4. Strong values

What are your personal values? Do you relate to ours?

1. Don’t let anyone fail

2. Relentless improvement

3. Wow the customer

4. Don’t be an asshole

5. Play to win

If you don’t find a personal connection to these values, don’t apply. The reason for our success is that we hire and retain our team on the basis of these values.

What can you expect in your day-to-day?

• Camaraderie with your colleagues from all departments.
• Getting a WOW from a customer after delivering excellent customer support.
• Making friends with customers all around the world.
• Getting to the bottom of complex problems.
• Seeing your decisions have a major impact on the whole company.

Can you picture yourself here?

We magic away the hassle of purchase order management through automation.

ProcurementExpress.com is an online purchase order management app with a lot of functionality that can be applied in different ways to achieve the best spend management options for different companies.

The software is constantly growing and changing and thus, issues and bugs do happen. As a customer support consultant, you will be responsible to identify, write-up, and assign issues to the development team as well as helping with testing the app on a regular basis while keeping in contact with the customer. 

Job requirements

• Imaginative and easy-going personality.

• Excellent written and spoken English.

• Skilled in communicating with customers from different parts of the world.

• Have an understanding of how time zones work.

• Be adaptable to change, being a SaaS company, processes and job duties will change often.

• Have an understanding of how the purchasing process works for different companies.

• Have excellent interpersonal skills.

• Be an awesome team player and collaborate with co-workers.

• Work under pressure and manage workloads effectively.

• Be highly self-motivated and well-organized i.e Be yourself, be amazing.

• Be able to see other people's points of view and take on-board feedback i.e don’t be a grouch.

• Have a sharp eye for detail.

• Sales experience is a plus.

• Possess good leadership and project management skills.

• Excellent technical computer skills.

• Experience working with a CRM.

Main Activities

• Attend the in-app and website chat and emails as a customer support consultant.

• Address any issues that users might have in the app and log issues where necessary.

• See issues through from initiation to completion while maintaining communication with the customer.

• Make calls to customers and trial users who experience issues and help them troubleshoot to solve their issues.

• Learn the app and participate in the direction of app development based on our customer needs.

• Participate in meetings to discuss progress, and share your brilliant thoughts and ideas.

• Perform other app-user-related tasks as required, like uploading budgets and changing the customer’s configuration.

• Do regular training with customers.

• Understand and build integrations with ProcurementExpress.com.

• Achieve additional targets for the department, like upselling.

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About Us

Close is a bootstrapped, profitable, 100% remote, ~70 person team of thoughtful iniduals who value autonomy and impact. We’re eager to make a product our customers fall in love with over and over again.

We ❤️ startups & SMBs. Since 2013, we’ve been building a CRM  that focuses on better communication, without the hassle of manual data entry or complex UI. Our goal: double the productivity of every sales rep.

About You

Close is looking for a Director of Finance to join our team. You will be a generalist willing to initially act as controller and director of finance at a small company.

You will report to and work directly with the Co-founder & COO, Anthony Nemitz. Eventually you will build out a team to support the finance function as the company continues to grow.

Responsibilities

* Work with external accounting partners to ensure sales, annual reports, excise, franchise, and income tax preparation and submission is performed on time

Requirements

* 8+ years experience (top-tier banking, PE, SaaS)

Why Close?

* Culture video 💚

Our Values

* Build a house you want to live in -- Examine long-term thinking and action

How We Work Together

* Productivity, Quality & Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. 

At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you).  

We come from 20+ countries located in 5 of the 7 continents. We’re a collection of talented humans, rich in erse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the relationships within our global community.

Our team is growing in more ways than one - in the last few years, we've launched 24 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful. 

Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward.

Interested in Close but don't think this role is the best fit for you? View our other positions.

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