Growth & Partnerships (Web3) at Sismo

About the Company

Sismo is a modular attestation protocol that oversees the issuance of ZK Badges (non-transferable tokens or SBTs). We were recently featured in a list of Vitalik Buterin’s [most exciting projects](https://vitalik.ca/general/2022/12/05/excited.html). We stand at the crossroads of zero-knowledge proofs, digital identity, and web3 social. ZK Badges issued by the Sismo protocol are privacy-preserving tokenized attestations. They allow users to leverage social capital from imported web2 and web3 accounts—ensuring they can selectively reveal facts about their identities to access particular applications or services. Picture a Proof of Contributions ZK Badge that does not reveal the exact contributor or an Ethereum Twitter Influencer ZK Badge that does not reveal the exact Twitter account. As ZK Badges are tokens adhering to the ERC1155 standard, they can be integrated into any application (web2 or web3) as an access control and reputation curation tool. Our tightknit team of crypto natives has been working on Ethereum since 2015 (ex Aave, EthCC, Kleros, ConsensSys). To realize our vision, we raised $10,000,000 from some of the biggest names in crypto (Lens, Optimism, Starkware, the Ethereum Foundation, Curve, Aave, Snapshot, Guild, etc). Team members are exposed to the best training, conferences, and hackathons the space has to offer. You can expect to join a small, mission-driven team passionate about privacy, decentralization, and the technology that will power the future of the web. **Learn more:** - **[docs.sismo.io](http://docs.sismo.io/)\*\* - **[manifesto.sismo.io](http://manifesto.sismo.io/)\*\* - **[vision.sismo.io](http://vision.sismo.io/)\*\*

About the Job

Role

As Sismo’s Growth and Partnership Manager, you will cultivate and maintain long-term relationships and get us integrated with the best crypto-native companies, communities, and DAOs. With an eye for recognizing the true value of projects, you will favor quality over quantity.

Understanding our developers and technical concepts, such as the ERC1155 token standard, Sismo ZK Badges, and gated web3 social services, is a must. Finesse across the board when engaging with highly technical ideas is a major plus.

Requirement

- 2+ years experience in web3 or a similar highly technical industry

Nice-to-have:

- French resident

Benefits

- Strong incentives (market salary + tokens package)

Skills

english

Compensation

6000

We are seeking an experienced Full-Stack Engineer to join our product team and help develop cutting-edge technology for our rapidly growing vacation rental management company. Our vision is to provide the attention to detail and personal care of a small, local company backed by an industry-leading technology suite.

Product Highlights

Some of our custom built products include:

• Internal Admin Tool - A dashboard that syncs data from our property management software (PMS) via API such as reservation details, reservation financial information and more. This application allows us to organize hundreds of thousands of data points, build new applications and two-way communicates with our property management software.

• Pricing - An algorithm that allows us to set pricing rulesets and daily rates for over 200 properties. The backend system on the LocalVR Admin Tool is operated by our revenue management team who constantly monitor and adjust the rules to meet homeowner revenue expectations as well as the market at any given time. The adjustments flow back into our PMS via API. We've conducted multiple case studies that proves LocalVR Pricing outperforms competitors up to 100% in year over year comparison. This pricing application is a cornerstone of our service offering.

• Owner's Portal - This application is client-facing and allows our clients, the homeowner, to login and access specific information about their property. Homeowners have the ability to see their properties calendar, revenue metrics, financial statements, book their own stay, submit maintenance requests and more in a sleek and user friendly manner.

• Finance Application - Accounting in our industry is very complex and begins to get very complicated as you scale. This application allows us to organize the data we receive from our PMS, apply different financial rules and deliver precise monthly financial summaries, or "Owner Statements", with a breakdown of any given month's reservation financial information to our clients. Statements are generated and organized automatically for each homeowner. Once approved by our team, each statement is emailed to the related client. We then process payment for each client using an integration with Stripe.

Requirements

Software

In this role, you will be responsible for designing, testing, and implementing software using the Django Python framework and React/Next.js JavaScript frameworks. The ideal candidate will have at least 3 years of software development experience with these frameworks and be comfortable working independently in a fast-paced environment. Familiarity with agile development practices (such as Kanban or Scrum), Git, and writing functional QA tests and unit tests is required.

Experience with PostgreSQL, Kubernetes, Docker, Celery, and managing CI/CD pipelines is not required, but would be a plus.

You will be joining a small team of dedicated back-end and front-end engineers, as well as a Sr. Product Manager, to help deliver on our strategic roadmap. If you are passionate about developing innovative technology, we want to hear from you.

Location(s)

• Latin America
• South America

Note: This position requires availability for stand-ups and scrum meetings that typically occur between 9:00am and 12:00pm MST on weekdays.

Benefits

• Contract position
• Fully remote

Norion is a startup company built from the ground up by the ICEO team. It is an innovative organization where we help entrepreneurs enter the world of Blockchain and Web3. As Norion, we believe that by providing the best Blockchain solutions, we can improve the functioning of the economy and contribute to the success of many innovative projects.

Our customers are companies from the traditional market and blockchain startups that want to create and publish their own token. We are known for offering customized tools for issuing and managing digital tokens. In addition to technology, we have ready-made legal solutions and access to investors and business angels, thanks to which we provide comprehensive support to entrepreneurs and enable them to take their first steps in the world of Web3, DeFi and Metaverse.

Our consulting department is responsible for creating a tokenization strategy and developing tokenomics. It is composed of pioneers in the field of business consulting in the blockchain environment. Due to the growing interest in tokenization and the increasing number of orders, we are looking for another member for our Norion team!

We are looking for an experienced Senior Crypto Fundraising Associate, responsible for assisting Crypto Fundraising Specialist in international fundraising strategy for crypto projects and cultivating relationships with prospective and existing crypto investors in their own network.

For us, nothing is impossible to “tokenize”! So if you have been passionate about crypto assets for a long time, understand the idea of decentralization, and want to contribute to the big change the world needs now - Norion is the place for you.

It is full time position, however working in part-time is possible.

Your responsibilities will include:

• identify new and existing relationships with crypto investors, including VC, family offices, private investors, and crypto funds,
• developing strategies for attracting and maintaining new and existing relationships,
• participating in the development of a strategy for fundraising
• assisting in the evaluation of projects before they are launched,
• pitching projects to investors,
• searching for and participating in events for investors,
• reporting on progress to the head of the department.

What we expect from you:

• over 6 years experience in fundraising for various projects with a proven track record,
• over 6 years of experience in working with VC, family offices, private investors,
• over 4 years of experience in fundraising for crypto projects with a proven track record,
• experience in working with crypto funds,
• experience in building successful fundraising strategies,
• proven organizational skills as well as experience in designing and executing comprehensive fundraising processes and procedures,
• ability to meet deadlines and fundraising goals,
• strong presentation and communication skills,
• self-motivated and results-oriented,
• fluency in spoken and written English

Welcome:

• experience in building contacts and working with crypto influencers,
• excellent command of another foreign language

Benefits and perks:

• 26 paid days off in case of B2B contract,
• the possibility of employment on the basis of a permanent employment contract,
• private medical care package,
• full-time employment, possibility of a part-time job.
• the possibility of adjusting working hours,
• work in remote mode or from our office in Krakow / Warsaw,
• participation in industry events,
• expanding knowledge in the field of blockchain technology and tokenization,
• development of management skills,
• the opportunity to participate in an internal training program,
• participation in business and integration meetings.

Paradigm is looking to hire a Senior Controller to join their team. This is a full-time position that can be done remotely anywhere in the United States.

About us

We are looking for a Head of SEO for our company Newsifier.

Newsifier is a fast-growing SaaS scale-up that provides an all-in-one solution (CMS, frontend, and hosting) for digital publishers. With our CMS, we help digital publishers (news websites and online magazines) to grow their traffic and revenue.

We are ambitious but down-to-earth people who value a healthy work-life balance and take pride in improving our product every day and seeing our company grow continuously.

We started in 2020 and are a team of 11 (mainly developers) who all work remotely. We are planning to accelerate our growth next year, and in this, we see a vital role for our to-be-hired Head of SEO.

About the role

Our goal is to become the most SEO-optimized CMS in the world for digital publishers. As Head of SEO, you will play a vital role in achieving this.

You will get a lot of freedom to shape your role and grow your team within the company. Your tasks will include:

• Ideate new, innovative SEO features to be built into our CMS.

• We have a Yoast-like feature built-in, but we want to take it a lot further and combine data from the Google Seach Console, data from the CMS itself,  and APIs like Semrush, etc. So we can give our clients the best actionable SEO advice possible straight from within the CMS.

  You will work with the CEO, our team of developers, and UI/X designers to bring these features to life.

• You will be responsible for creating blog posts and a monthly newsletter about SEO for digital publishers.

• You will perform SEO audits for prospects (news websites). The main goal of these will also be to learn more about their challenges and to be able to create better SEO features within our CMS.  

• You will solve SEO problems that arise – and document solutions.

• You will receive a highly competitive salary and 20 paid holidays per year.

About you

• You have extensive experience (+2 years) in SEO. Preferably, SEO for news websites.

• You are always up-to-date with the newest SEO practices for digital publishers. You follow blogs like https://www.seoforgooglenews.com/ and https://wtfseo.substack.com/

• You have published blog posts about SEO yourself, as well.

• You have experience with performing SEO audits and SEO consulting.

• You are self-driven with an entrepreneurial approach and can work autonomously with limited guidance.

• You can take difficult concepts and break them down into easy-to-read, digestible formats for people of all knowledge levels.

About us

Hector Network is an expansive decentralized ecosystem run by a utility token, HEC, and complemented by the TOR stablecoin. The company is committed to developing the future of web3 by pioneering decentralized offerings ranging from Tokenomics, NFT collections, and marketplace to launchpad and Defi Metaverse. Our mission is to bring mass adoption of blockchain technology to life by lowering the barrier to entry and making crosschain expansion happen.

About the Treasury

The to-be-managed Treasury is currently worth around $47 million and contains over 40 different assets, from stablecoins, metaverses, & promising projects to established big players like Bitcoin & Ethereum.

As an investment manager, you are part of the investment team of Hector Network, which currently consists of long-term crypto investors & analysts.

The goal of this role is to assist Hector Network in growing its treasury by locating fascinating investment opportunities, promising trades, and maintaining track of all current assets so that we do not miss any relevant market or asset news.

Responsibilities:

• Research new investment ideas, building investment thesis or models
• Develop trading and execution strategy
• Searching for profitable and secure farming & staking options + continuously tracking of those assets to identify risks and potential better options
• Manage live portfolio risk daily to ensure the portfolio operates within defined risk limits
• Provide weekly updates related to all treasury assets and the taken actions and prepare longer form educational content for our monthly reports to help our users learn about the taken actions
• Interface with executive team about what you’re seeing in markets
• Creating content and marketing materials that showcase potential returns of the treasury investments
• Provide daily accurate data of the treasury assets and proactively identify market trends
• Helping develop and grow our network of users and supporting the team in their fundraising efforts through pitch practise and fundraising introductions

Profile

• At least 5 years of relevant professional experience in a custodian, capital management company or asset management
• A deep understanding of blockchain and crypto
• In-depth knowledge about the state of the digital asset market, specifically altcoins and DeFi
• Experience with yield farming, crypto-token economics, staking and digital asset lending
• Deep understanding of unique aspects of complications related to risk in the cryptocurrency industry
• Entrepreneurial mindset with a collaborative approach
• You have a track record of achieving metrics and have developed and deployed successful expansion plans.
• Versatility across asset classes, and views on how you would approach the crypto space
• Appreciation of momentum, sentiment, technical, and trading dynamics
• Strong investment philosophy and process supported by rigorous analysis
• Intellectual curiosity and comfort taking risks
• Self-awareness and self-confidence to be comfortable “being wrong”
• You have a record of introducing and launching new strategies
• Process-oriented and have strong project management skills
• You have a relentless execution ethic and lots of energy
• Writing abilities, with a knack for structured thinking, concise summarization, and dynamic tone
• Strong familiarity with crypto communities, market trends, and key market players as well as leading influential crypto channels “Crypto Twitter”
• Comfortable using decentralized Crypto software
• You can organize yourself well and are absolutely reliable
• Strong communicator
• Fluent in written and spoken English
• Ability to work flexible crypto hours as the scope of the job evolves
• BA/MA degree in Finance, mathematics, psychology, engineering or a related discipline

Nice to have

• Prior experience with decentralized autonomous organizations (DAO)

Why work with us

• An exciting opportunity to join a top Web3 project on a Fantom network.
• Global Connections in the Web3 Space.Direct influence on our development and vision
• Competitive base salary ( We pay in stable coins)
• Great market opportunity and growth potential
• A focused, communicative team with aligned goals
• Paid trips to meetings, if required
• Flexible working hours
• Remote work

BreederDAO is looking to hire an Investor Relations Analyst Intern to join their team. This is an internship position that can be done remotely anywhere in Philippines.

MoonPay is looking to hire an International Tax Director to join their team. This is a full-time position that can be done remotely anywhere in the United States.

**

**

**

This position plays a critical role in the growth and retention of our clients. You will work to drive performance for our brands through developing an understanding of our client’s business goals while helping them to reach and exceed their targets through email marketing and advanced lifecycle marketing strategies.

In addition to driving strategy and growth, you will lead a team of highly talented iniduals by working closely within a Pod structure, throughout the email marketing production process. You are an expert in the strategies and best practices within email marketing, e-commerce, lifecycle, and funnel optimization methodologies.

You will play a key role in driving significant growth of the email marketing channel for our clients. Your focus will be on revenue from email subscribers and increasing engagement and loyalty for their brands.

It's the perfect role for the experienced email marketer looking to flex their skills as an effective leader while curating a proven track record for their team. **This is a full-time, fully remote role.

Responsibilities:

• Lead the lifecycle strategy and execution for clients on email and SMS, delivering results that drive engagement, cross sell, retention, and lifetime value
• Work with members of the team to identify user segments for clients, as well as develop holistic strategy for each campaign
• Lead the daily operations of the email marketing channel – marketing calendar, strategy and content, build and deployment of email campaigns, as well as the A/B testing, measurement and reporting
• Establish organized A/B testing processes define strategies, and execute to test creative design, content, targeting capabilities, and channels to constantly improve engagement, conversion, and retention rates
• Use data to continuously test, measure and optimize the email marketing program
• Report and provide recommendations on email program performance frequently
• Lead client meetings, present and pitch strategy, and run internal meetings
• Partner and collaborate cross-functionally with the production departments
• Review and provide feedback to team members on reports & deliverables
• Continuously look for areas of improvement, problem solve within channel, and identify strategies/collaborations on accounts to improve performance
• Consistently hit channel goals across all accounts or recommend strategic pivots to increase channel performance
• Continuously develop deliverability, segmentation, and forecasting knowledge
• Continue to develop product offering, identify opportunities to improve department, and actively share insights with the team
• Clearly communicate strategies to clients and team while able to execute campaigns at the tactical level

Requirements:

• 5 -10+ years experience in lifecycle and retention marketing, strategic planning, client services, email marketing production and end-to-end campaign management, ideally in an agency setting
• Hands-on experience with Klaviyo, familiarity or expertise with the top integrations and apps in the space
• Strong partnership skills to coordinate cross departmentally, collaborate across teams, and communicate and share ideas
• Strong analytical and strategic skills, understanding of A/B testing practices, ability to draw conclusions from data and take action accordingly
• Expertise in email best practices, including segmentation, deliverability, copy and design approaches
• Able to relate to clients, build and own strong positive relationships, and manage a large number of client relationships

Benefits:

Health, Dental, Vision, Unlimited PTO

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Med School Insiders is looking for someone who is eager to learn, highly organized, and trustworthy for a full-time Virtual Sales Professional role. In other words, a perfectionist who is extraordinarily detail-oriented and adept at keeping detailed notes on clients as well as having the spirit of a salesperson who does not like to take "no" for an answer. At the same time, this spirit needs to be balanced with the purest of integrity and the polish of 5-star service.

The ideal candidate will be responsible for the full sales cycle, from lead to close, and must love the thrill of the hunt. They will also help internal teams continue to innovate by sharing knowledge of client challenges as well as their other insights gleaned from leads.

As an extremely fast growing company, we need someone who is adaptable, excited to grow with us, and adept at working in a fast paced environment. As a Virtual Sales Professional for Med School Insiders, you may receive hundreds of messages in a day, ranging from email, direct messages, and text.

**

• Qualifying, pursuing and closing (via phone call) sales opportunities
• Exceeding monthly, quarterly and annual sales quotas
• Using and maintaining internal sales tools (Zendesk) for CRM and pipeline management
• Identify areas of opportunity and lost sales. Work with management to generate ideas to capture these opportunities
• Engaging with technical and/or executive team members in complex sales scenarios

**

• At least 1+ year experience as a remote sales professional
• Bachelor’s degree
• Understanding of sales methodologies (i.e. value selling, solutions selling)
• Effective phone sales skills
• Proven history of consistent over-quota achievement of sales goals
• Ability to thrive in a competitive environment and to adapt to change easily
• Prior experience selling in education or high ticket service space is a plus

**

• Trustworthy with strong personal integrity
• Highly organized
• Talent for questioning and listening to clients to personalize each sales experience, thus building a strong relationship in a short period of time
• Accepting of accountability and open to constructive criticism in order to become more proficient
• Ability to follow instructions with precision

**

• Full-time remote Virtual Sales Professional position for full sales cycle, from lead to close
• Total compensation includes salary, commission, and bonus
• Health insurance, 401K
• 1 year virtual sales experience required
• Fast-paced role with room for growth

Hi,

I’m Jose Reynoso, Sales Manager at TestGorilla. We’re a fast-growing HR tech startup that helps hiring teams make better hiring decisions faster and bias-free.

Over the last year, we’ve experienced tremendous growth. More than 8,000 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way. From the start of TestGorilla in 2020, organizations around the world have confirmed the need to approach hiring differently, leading to significant growth - month after month - for TestGorilla.

As we look to scale our efforts this year and beyond, we’re looking for a Product Advisor who can passionately talk about this topic with interested leads and convince them about a new approach to hiring.

Do you want to join our fast-growing team and help people land their dream jobs?

What’s in it for you?

• Helping shape a fast-growing HR tech startup as an early employee
• Fully remote position with bright, motivated, and friendly colleagues around the world 
• €28,000 - €30,000 (based on experience and performance) + commissions + share appreciation rights (SARs)
• Flexible hours and vacation
• Paid parental leave 
• Remote working budget: €1,000 per year
• Learning and development budget: 3.5% of salary

The job in a nutshell

At TestGorilla, the Product Advisor team is the first team to be in contact with future customers. As a Product Advisor, you will directly and personally engage with prospects and free plan customers through different channels of communication (video calls, webinars, email, social media, etc.). You will inspire them about the value of pre-hiring tests instead of classic CV screening. You will demonstrate to them the benefits of the TestGorilla platform, answer specific commercial questions, follow up, and convince them to sign up as a customer. 

For customers with a more complex buying cycle, you will qualify the leads to identify the highest potential customers and prepare a handover to the TestGorilla sales team.

You will work closely with the marketing and sales teams to contribute to a growing customer base that puts more people in their dream jobs.

You’ll spend time on the following:

• Initiate direct contact with leads who indicated interest in our services or recruiting approach
• Inspire groups of interested organizations during demos and personalized discovery sessions
• Advise prospects on the benefits and value of pre-hiring tests and the unique characteristics of TestGorilla
• Continue to engage in conversation with leads and nurture their interest
• Follow up with customers you pre-engage with
• Qualify the needs of prospects
• Prepare and execute an in-depth hand-over to sales or customer success teams
• Documenting and receiving feedback from peers and managers

Here's what we are looking for:

• You are inspired by our mission to put one billion people in dream jobs
• You are fully aligned with our values
• You are naturally curious and eager to learn in a high growth environment 
• You build strong relationships with customers through active listening
• You are looking forward to being part of a team that applies self-critical thinking in an open culture to develop others
• You are open to feedback and to try and give new bold ideas! 
• You have strong communication and verbal reasoning skills that can be applied to a day-to-day conversation
• You are resilient through the negative outcomes 
• You are results-driven and have a mindset to beat targets
• You have good time management skills, including prioritizing and scheduling 

Bonus points if…

• You have experience working in a SaaS company and/or a fast-growing startup 
• You have a track record of overachieving (commercial) targets
• You have experience in remote sales B2B

Interested?

We don’t offer rainbow glitter unicorns or dog-friendly offices (we literally don’t have an office), but we do offer solid core values and a product meant to give everyone a fair, unbiased chance at their dream jobs.

Here at TestGorilla, we eat our own dog food. We use our assessment platform to make sure we make the best hiring decisions, faster and bias-free. 

So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product!

If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career.

Hi,

I’m Mafalda, International Expansion Team Lead at TestGorilla. We’re a fast-growing HR tech startup that helps teams make better hiring decisions, faster and bias-free.

Over the past year, we’ve experienced tremendous growth. More than 8,000 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way.

As we scale our efforts in 2022 and beyond, we’re looking for a Localization Project Manager who’s passionate about languages, localization and helping people land dream jobs.

What’s in it for you?

• Helping shape a fast-growing HR tech startup as an early employee
• Fully remote position with bright, motivated, and friendly colleagues around the world 
•  €30,000- €36,000 compensation (based on experience and performance) + share appreciation rights (SARs)
• Flexible hours and vacation
• Paid parental leave 
• Remote working budget: €1,000 per year
• Learning and development budget: 3.5% of salary

The job in a nutshell

Localization at TestGorilla (or, as we like to call it, international expansion) is centered around linguistic excellence, a great team environment, and cutting-edge technology. We are responsible for the translation and cultural adaptation of everything TestGorilla creates, from our scientifically designed skills tests (ranging from coding to personality and cognitive ability tests) to beautiful user interfaces and marketing campaigns that attract customers worldwide. Our work is not just about translation, it’s about providing our customers and candidates with an experience that feels local.

TestGorilla is a global SaaS product, so our International Expansion team needs to scale to support our goals.

As the Localization Project Manager, you will work directly with the International Expansion Team Lead, develop key relationships with our third-party linguists and become a localization champion in our cross-functional internationalization team.

You are responsible for all elements of the localization workflow of our content, from request creation to job completion.

You are a highly motivated inidual who works comfortably and autonomously in a fast-paced and sometimes ambiguous environment. You have a proven ability to manage priorities and projects and the right mix of organizational and communication skills. Are you ready to embark on this exciting journey with us?

 You’ll spend time on the following:

• Manage localization projects and requirements across stakeholders
• Oversee end-to-end localization workflow using our translation management tools and systems
• Drive high-quality output from localization vendors and freelancers
• Manage independent projects within the program
• Work cross-functionally with TestGorilla stakeholders to identify critical business blockers and collaborate to solve and optimize these
• Identify and manage project risk through prioritization, bug management, and any other means necessary
• Oversee the localization budget for your projects by gathering data on the cost, timeliness, and quality of your projects
• Contribute to project kick-offs and meetings with cross-functional groups for planning
• Promote international expansion to stakeholders

Here’s what we are looking for:

• You are inspired by our mission to put 1 billion of people in dream jobs
• You are fully aligned with our values
• You have a strong knowledge of industry-standard localization tools
• You have excellent written and verbal communication skills
• You have strong analytical problem-solving skills
• You are proactive and innovative by nature
• You have strong attention to detail
• You are comfortable with the ambiguity and pace of iteration of an early-stage startup

_We typically expect candidates with at least 3 y. of experience in localization projects that involve language launches, software, and/or creative content localization to have the skills mentioned above.

Bonus points if…

• You have experience working in a SaaS company and a fast-growing startup
• You are multilingual 

Interested?

We don’t offer rainbow glitter unicorns or dog-friendly offices (we literally don’t have an office), but we do offer real people, solid core values, and a product meant to give everyone a fair, unbiased chance at their dream jobs.

Here at TestGorilla, we eat our own dog food. We use our assessment platform to make sure we make the best hiring decisions, faster and bias-free.

So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea of whether you would be the perfect fit for this role. It’s also a great opportunity for you to get to know our product!

If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career.

Hi,

I’m Kim, the Head of Assessments at TestGorilla. We’re a fast-growing HR tech startup that helps teams make better, faster and more objective hiring decisions.

Over the past year, we’ve experienced tremendous growth. More than 8,000 companies have replaced CVs with our assessments to screen candidates in an objective and data-driven way.

As we look to scale our efforts into 2023 and beyond, we’re looking for an Assessment Development Specialist who’s passionate about joining our quest to help people land their dream jobs.

What’s in it for you?

• Helping shape a fast-growing HR tech startup as an early employee
• Fully remote position with bright, motivated, and friendly colleagues around the world 
• €46,700 - €59,700 (based on experience and performance) + share appreciation rights (SARs) commiserate with an early employee
• Flexible hours and vacation
• Paid parental leave 
• Remote working budget: €1,000 per year
• Learning and development budget: 3.5% of salary per year

The job in a nutshell

We are looking for open-minded, tech-savvy professionals to assist in the ongoing development of our assessment products. 

As an Assessment Development Specialist, you will work directly with TestGorilla’s core offering: our assessments and test instruments. 

You will collaborate with cross-functional teams and interdisciplinary experts around the globe to enhance, innovate, scale and accelerate our assessment and test development. You will work closely with subject-matter experts (SMEs) to create and review tests, as well as directly create new content and intellectual property within the Test Development team and TestGorilla more broadly. 

You will bring innovation, creativity and strong project management and content development expertise. As a “content owner,” you will help set up subject-matter experts with the right guidelines, templates, and resources to contribute successfully and develop new tests and assessments of the highest standard. You will give SMEs editing feedback throughout the process to improve the quality of their work, and organize third-party technical reviews to ensure the accuracy, validity and overall quality of the content. You will also work with subject-matter experts on test updates and revisions to continually enhance our published library. 

As part of a rapidly growing startup, you’ll also have the opportunity to work on a number of projects and cross-functional teams that directly contribute to improving our product and offerings, and developing core content and intellectual property. This is an amazing opportunity to contribute to the innovation and development of talent assessment products within TestGorilla’s portfolio and join the team shaping and creating the future of hiring.

You’ll spend time on the following:

• Contributing to the development of new and enhanced test instruments and intellectual property including content focusing on cognitive ability, personality and culture, situational judgment, role-specific skills and specific job skills, which may include activities such as:
• working with subject-matter experts (SMEs) from various fields
• creating test item content, models or frameworks
• providing design input
• generating interpretive report content and related narratives 
• conducting research and analysis
• producing robust documentation
• Collaborating with interdisciplinary and international colleagues including Test Development, Product, Engineering and other teams to solve problems, contribute insights and ensure our platform offers a fair, compliant and accurate experience.
• Helping recruit and onboard highly qualified SMEs, establishing strong relationships, guiding their work and providing editing feedback for expression, objectivity, and clarity, following best practices in test development.
• Collaborating with Product Owners and SMEs to address feedback from our users and insights from our proprietary algorithms to improve tests.
• Contributing new test ideas for our test library and other novel content to support hiring activities (such as custom screening questions, interview questions, and practical job simulations).
• Contributing to improving and standardizing our test development tools and processes.

Here's what we are looking for:

• You are inspired by our mission to put one billion people in dream jobs.
• You are fully aligned with our values.
• You have excellent English writing and editing skills.
• You have strong project management and organizational skills to keep work on track and to a high standard. 
• You have a strong interest in digital solutions, HR tech and recruitment trends, psychometric assessments, testing, and hiring, and want to learn more about these topics.
• You enjoy writing, developing content, researching and learning new things at a deep level.
• You are comfortable working with data and basic statistics.
• You work well with others and manage your collaborators independently.
• You are comfortable with and excited by the fast-paced, agile, iterative environment of a fast-growing startup and prefer a degree of ambiguity rather than strict and defined processes. 
• You are a creative problem-solver, can anticipate needs and proactively work to accomplish future goals, and have a flexible, positive, can-do attitude.
• You are motivated by new challenges, breaking new ground, dealing with complexity, and you are willing to fail or try non-traditional approaches.
• You have experience successfully delivering in a remote, asynchronous, multicultural work setting and you are comfortable working with a team spread across the globe and in different timezones. 

We typically expect candidates to have some experience in writing, editing and/or professional content development, ideally within a related field such as organizational or instructional design, human resources, talent acquisition/management/development, research/evaluation, journalism, education/instruction, communications, industrial organizational psychology or other interdisciplinary disciplines.

Bonus points if…

• You have experience working in a SaaS company and a fast-growing startup.
• You have worked as an editor (either formally or informally), and understand how to guide others to clarify their ideas and improve their writing.
• You have operated within a product design/development, consulting or professional services environment
• You have experience summarizing complex information and/or data into compelling stories and communicating to high-level, non-technical audiences

Interested?

We don’t offer rainbow glitter unicorns or dog-friendly offices (we literally don’t have an office), but we do offer real people, solid core values, and a product meant to give everyone a fair, unbiased chance at their dream jobs.

Here at TestGorilla, we eat our own dog food: we use our assessment platform to make sure we make the best hiring decisions faster and bias-free. 

So if this role sounds like a good fit for you, I’d like you to apply by taking this assessment. This will take about an hour and will focus on your soft and hard skills required to succeed in this role. It’s also a great opportunity for you to get to know our product!

If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career!

You:  Considered an expert in your field, you are meticulous & analytical - with a passion for numbers and how they drive value. You're motivated by bringing light to the darkness.

Us: A rapidly growing ticket marketplace on a mission to provide fans with a trusted way to share access to the experiences they love and get more people to live events. 

Still interested? Good! On we go…

This is an exciting opportunity to get in on the ground floor of a fast-growing start-up whilst immersing yourself in tech, music, and live events. The Business Intelligence & Marketing Analytics Manager will play a pivotal role in Tixel by developing the analytic capability of the business and informing fundamental business decisions on the back of data-driven insights. Join us as we disrupt a massive market for the better.

What will you do?

• Be responsible for tracking, reporting, and analysing key business performance metrics, assessing the efficiency of marketing activities, and being the point of call for ad-hoc analytic requests

• Reconcile the company's attribution model

• Build, maintain, and set up regular automation of beautiful and useful reporting dashboards 

• Use data to provide proactive advice around trends, opportunities, and risks. Help us answer questions like;

  • How do different user segments interact with Tixel?

  • What should be the target ROAS of our paid search campaigns?

  • How can we optimise growth channels and make them work harder?

Skills and Experience: 

• You have over 3 years of proven experience in Business Intelligence / Data Analytics for performance-driven organizations, working to help drive marketing performance and find innovative new opportunities to engage with more customers. 

• Ability to do technical implementations to ensure tracking quality and extract insights from large-scale data sets

• Excellent communication skills to interact effectively with all levels of business stakeholders

• Problem-solving mindset with a track record of defining and delivering solutions and continuous improvement

Nice to have

• You have previously created business intelligence functions from scratch

• Experience using Mixpanel and Segment

• Experience using data warehouse like Google BigQuery

Why you'll love it here...

• You'll be a part of a fast-paced, high-energy team aligned with the love of music and live events

• We work hard, but we have fun. Otherwise, what's the point?

• You will have true ownership over your area of responsibility, and your input will be pivotal to the company's success. In turn, you'll have a real impact on people and the live events industry

• We're proud that we have a erse team, are family-friendly, and have a flexible work environment

• You’ll get an extra personal day off every month

• We offer a monthly ticket allowance

• We will invest in your development and make it our priority to help you achieve your career objectives. You'll have access to a 'level-up’ allowance.

• Flexibility to work from wherever you want

Apply with a short note introducing yourself, and we’ll be in touch.

Blockchain is looking to hire a Junior Risk Strategy Analyst to join their team. This is a full-time position that is remote or can be based in Vilnius.

Legal Counsel, Strategic Finance at MakerDAO (Remote, Full-time)

The Strategic Finance Core Unit is focused on bridging the decentralized finance and traditional finance world, bringing ‘Real World Assets’ onto the Blockchain by partnering with technology, financial, and legal third parties.

As the Strategic Finance Counsel, you will provide legal and transaction management advice and services to the Strategic Finance Core Unit and DAO.

About the MakerDAO & Protocol

The Maker Protocol, built on the Ethereum blockchain, enables users to create currency. Users deposit collateral and borrow the USD-pegged stablecoin Dai.

MakerDAO governs the Maker Protocol by deciding on key parameters (e.g., stability fees, collateral types/rates, etc.) through the voting power of MKR token holders. Operations of the protocol are fully permissionless and decentralized, creating a censorship-resilient stablecoin useful for a variety of transactions in decentralized finance.

The Maker Protocol is one of the largest decentralized applications (dapps) on the Ethereum blockchain, and was the first decentralized finance (DeFi) application to earn significant adoption.

Responsibilities

Transaction due diligence

• Legal structuring of legal entities
• Counterparty
• Fiat/DAI flows

Legal research

• Applicable law requirements
• Obtain local counsel advice

Transaction management

• Term sheet preparation
• Financing agreement preparation
• Transaction scheduling

Negotiation

• Formulation of commercial positions
• Managing legal risks

Drafting

• Review and comment on draft agreements
• Direct external counsel on commercial and legal positions

Document management

• Closing process
• Disbursement conditions precedent

Legal advice

• Creation and perfection of security interests
• Bankruptcy remoteness / True sale
• Regulatory
• Tax

Risk assessment

• Identify and mitigate transaction risks
• Assist in the preparation of risk assessment

Governance

• Support Maker governance

Post-Closing Transaction Management

• Compliance and administration
• Contract support

Our Ideal Candidate

Are you ready to e-in full-time into Crypto? We’re looking for someone who:

• Wants to be on the bleeding edge of technology in DeFi, DAOs, and Web 3.0
• Is optimistic about the future and determined to get there
• Natural sense of curiosity and loves learning
• Can prioritize and pivot effectively – crypto is constantly evolving and our priorities must as well
• Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission
• What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job
• Entrepreneurial spirit and mindset, you are a self-starter, driven, and love building
• Not afraid of rolling up your sleeves and getting your hands dirty

Requirements

• 5+ years of experience working in a law firm, preferably with International Financial Center Training
• Multidisciplinary background that may include experience in one or more of the following subject areas: finance, securitization, project finance, bankruptcy/restructuring, capital markets, and tax
• Demonstrated experience exploring the boundaries of legal contracting, smart contracting, and law
• Experience running deals and leading negotiations against sophisticated counterparties such as hedge funds, asset managers, ETFs, and corporations
• Experience advising clients on risk mitigation across technology product platforms
• Team-oriented and collaborative, with the ability to independently drive negotiations and projects from start to finish with minimal supervision
• Sound and practical business judgement
• Strong verbal and written communication skills
• Bonus – experience working in the cryptocurrency industry

What’s in it for you

• Be part of an ecosystem that encourages transparency and alignment with open-source methodologies and principles
• Working for the leader and OG DeFi protocol
• Contribute to high-impact projects that will drive the growth of a decentralized protocol
• Competitive compensation
• Work within a remote and highly collaborative team consisting of erse experts
• Opportunities to travel to team events and conferences

How to apply

To apply, email cover letter and resume to [email protected].

Time zones: EST (UTC -5), MST (UTC -7), PST (UTC -8)

As a Bilingual Document Specialist, you will be:

Working Tuesday to Saturday 12:00 am to 8:00 am EST remotely.

Providing firm-wide document support, using your advanced skills in Microsoft Office (Word, Excel, PowerPoint, and Visio), by:

• Creating various legal and other documents through copy typing, transcription, scanning or other methods.
• Converting styles, performing mail merges, inserting media into presentations, creating tables, working with graphs and objects.
• Proofreading and checking documents for appropriate formatting, spelling, grammar, and sense/clarity.
• Correcting document corruption, document version comparisons and checking for accurate revisions.
• Responding promptly to requests, meeting deadlines, and working cooperatively with other departments and iniduals within the Firm.
• Managing the intake process of all document production requests and document support requests which includes prioritizing and coordinating work for completion.
• Applying word processing expertise to be able to work on complex legal and other documents.

As our ideal candidate, you will have:

• Advanced-level technical skills in MS Office (Excel, Outlook, PowerPoint, and Word).
• Strong written and oral communication skills in English and French, required.
• Strong attention to detail and superior word processing, spelling, proofreading and editing skills.
• Excellent interpersonal skills and telephone etiquette.
• Knowledge of legal terminology, documents, and procedures is an asset.
• Transcription experience is an asset.

As a member of the McCarthy team, you will have access to:

• Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
• Competitive compensation and generous time off, including a day off to volunteer and a day off for your birthday.
• A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
• Strong community involvement and a commitment to equity, ersity and inclusion.
• A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

**How to apply:

We invite you to submit your application to [email protected]. We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to inidual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.

Who we are:

We’re a fast-growing SaaS company based in Riga, Latvia. Our core service is sellfy.com - a simple, yet powerful e-commerce platform for content creators and online businesses. We’re a small team of collaborators from Europe, Asia and the US - dedicated developers, designers, and customer care reps - all striving for the same goal: to provide creators with an easy-to-use e-commerce solution to grow their business. 

Who you are:

You are a reliable, thoughtful, patient, and empathetic communicator located in the U.S., preferably the Pacific Time Zone (PST) who is able to jump onboard with us immediately.

Ideally, you enjoy explaining things and helping to solve problems - you might even be a detective at heart who goes the extra mile to solve a riddle. You know how to investigate and look for answers on your own (especially when you don’t know anything about the subject at hand) just as you know how to pitch in during a team effort project. You are naturally proactive and able to apply innovative thinking to ordinary issues, comfortable to work independently with little supervision. 

What you’ll do:

This role transcends traditional customer support as we truly try and listen to our users, to develop and expand our platform upon the insights we gain from them. So, we’re not looking to fill a simple Customer Service agent position answering tickets. We’re looking for an apt people-person who will help maintain and grow Sellfy’s customer loyalty while paying close attention to their needs and [indirect] feedback.

Your job includes identifying unmet customer needs and design flaws, and to offer suggestions on how to improve on these. We know that our Support Team members, you, are of tremendous importance for not only keeping our customers happy on the frontlines, but for being the link between them and our service. We don’t enforce a hierarchical structure at Sellfy in the conventional sense; we believe each team member plays a crucial role in making Sellfy greater.

Your day-to-day: You’ll be responsible for answering any incoming inquiries during your work hours and helping to resolve customer problems on your own, or with the help of the team if technical assistance is required. You’ll be handling customer inquiries via email, only. During the assigned hours, you are expected to check in to Sellfy’s inbox, periodically, respond to incoming tickets and log technical issues with the team if necessary. The volume can vary from day to day and you will log work hours according to the hours you spent handling tickets, rather than the entire time frame. Besides helping our customers, we hope for you to be part of other exciting projects that we have in our pipeline.

Must haves:

• Location in the Pacific Time Zone (PST), or willingness to work PST hours.
• Previous experience with email and chat support, preferably remote.
• Availablity to work weekdays and weekends, starting January-February 2023.
• Able to work as an independent contractor.
• A working laptop, reliable internet and a place to work from.

We need you to:

• Be an efficient and friendly communicator with immaculate English.
• Be able to prioritise your own time and meet your own deadlines.
• Have an almost annoying attention to detail.
• Think and work autonomously. 
• Be eager to grow professionally.
• Be adept in the world of digital downloads, application software, and file types - if you don’t understand something, you’ll learn it quickly.
• Troubleshoot and problem-solve technical issues

It would be nice if you have:

• Experience working in startups, SaaS, e-commerce companies or selling online.
• Worked as an independent contractor
• Basic coding skills in HTML to the table.
• Experience with Help Scout, Asana, and Slack.
• Experience working with DNS records

What we offer:

• Remote and flexible work-from home lifestyle.
• A tight-knit team that values you and your opinions.
• Negotiable compensation for workspace costs, after 90 days.
• Freedom to share your own ideas for improvement.
• Opportunity for growth, leading proposed projects if in line with Sellfy’s mission.
• Annual team trips with SUPing, surfing & other activities (previous places we have traveled to include Barcelona and Croatia).

We are looking for a Remote Finance Lead who to design and manage financial solutions and processes for our multi-entity conglomerate of e-commerce brands. For the right person, this is your opportunity to do your best work with a company that values results more than hours worked.

The salary for this position is between $70,000 – $90,000 USD (depending on your level of experience and capabilities) plus bonuses.

You can work from anywhere (so long as you deliver results).

About Our Team

Red Hot is a private, highly profitable direct-to-consumer marketer of over 5 brands that collectively generate well into the 8-figures each year.  The key to our success is our high-performance culture, where people are rewarded for their contributions. 

We are a global team of 50+ A-players who are results-driven, creative thinkers who like to move fast, get the job done, and enjoy improving every day.

If you love to roll up your sleeves, take on exciting new challenges every day, and drive massive growth… then keep reading. 

Red Hot's Finance Team is looking for a Remote Finance Leadwho will be responsible for day to day accounting job duties such as overseeing sales tax reporting, working with bookkeepers to accurately close out books, setting up new entities, preparing financial reports and ensuring accurate reconciliations.

Benefits

Bonus pool from company profit share – when you go above and beyond, we reward your contributions. 

3 weeks paid time off each year. 

Freedom to choose when and where you work – we are a results focused company. 

In person meetups in exotic locations with our team – all expenses covered. 

Working with a team of A-players all across the globe. 

Continuously growing your skillsets in an environment that focused on innovation. 

Laptop budget of $2,500 USD (after being with company for a year). 

Position Responsibilities

AP & AR: Ensure reconciliations and payments are made in a timely manner. And ensure that Red Hot is getting paid what it owed by key partners.

Automate: Develop, automate and take ownership of financial reporting and reconciliation processes that will empower our team to make informed decisions that impact the bottom line. 

Audit & Control: Establish and enforce internal controls and audits to minimize the risk of negligence and fraud.

Financial Reports: Be responsible for the monthly bookkeeping cycle, preparation of key financial reports, expense tracking, and monitoring Media Buy Economics.   

External Communication: Be the main point of contact with accountants, bookkeepers, and strategic partners. 

Analytical: Learn about the different "levers" of our company and how they all work together to turn a profit. Develop reports that help us identify opportunities to cut costs, increase free cash flow and promote more margin. 

Infrastructure: Streamlining banking infrastructure by managing bank accounts, credits cards, and day-to-day financial tools. Leverage tools and automation that improve efficiency and security. 

Processes: Create and documenting internal processes for day-to-day tasks such as commission payout reconciliations. And improve on existing processes.

As a leader within our company, you'll have the opportunity to shape the way we do things. And have measurable impact on how we evolve and grow. This is a dynamic role that will require you to roll up your sleeves to solve problems and leverage technology to increase efficiency yet still be able to zoom out and think strategically. One day you could be crunching numbers and preparing financial reports and another you could be re-designing reconciliation processes. 

Must Haves

An analytical mind that loves numbers, creating order out of chaos, and efficiency. 

Experience working with Quickbooks. 

A bachelor's degree in accounting, finance or similar.

The ability to work on multiple projects with accuracy and efficiency to meet deadlines. 

The ability to manage up to 20+ entities (each one with their own Quickbooks and each under the same umbrella entity) 

Have strong excel skills: V/H Lookup, Pivot tables, and other formulas.

Good communication and ability to work in a remote environment with all sorts of people all across the globe. 

Capable of balancing the books, making journal entries and preparing financial reports (Balance sheet, Statement of Cash Flows, and Income Statement)

Big Pluses (But Not Required)

You have work experience with a direct response marketing or E-commerce company. 

Past remote work experience. 

Past experience working with merchant processors.

Abra is looking to hire a Senior OTC Trader to join their team. This is a full-time position that can be done remotely anywhere in APAC.

Mission For Client Support Specialist

To provide an incredible customer experience to clients by...

• Onboarding, coaching, and holding clients accountable to their action items & goals
• Handling any feedback, complaints, disputes, or refund requests with tact and understanding

Priorities, Responsibilities & KPIs:

Note: While the satisfaction and success of our clients is ultimately our highest priority, the following priorities will help assure that the company remains financially strong and stable so that we are able to focus on our clients development.

• Contracts Being Signed
• Onboarding New Clients
• Preventing & Resolving Refund/Cancelation Requests
• Recovering Defaulted Payments
• Moving Clients Through The Training To Each Milestone
• Providing Marketing & Sales Coaching To Clients
• Receiving Testimonials From Clients
• Keeping Asana Organized & Up-To-Date
• Reporting Daily Metrics In Slack

KPIs

Daily execution of team & administrative tasks

Morning Check-In:

End Of Day:

Position Description:

Time

Ramp Up / Onboarding

If you are interested, please watch through this video: https://go.growthcave.com/kba-vsl before applying

Requirements

People skills:

You're going to be talking with people all day. Being a natural rapport builder is going to hedge your bets of success (this DOESN'T mean you have to be an extrovert).

Leadership:

Attention To Detail:

High Standards:

Poise:

Benefits

• Training & Development
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home
• Wellness Resources

Experience Remote done Right. Over 20 years of remote experience, all 500+ staff are 100% remote and we still grow vibrant relationships, provide exceptional opportunities for career growth while working with stellar clients on ambitious projects

What we're working on:

Enterprise companies turn to us to help them launch innovative digital products that interact with hundreds of millions of customers, transactions and data points. The problems we solve every day are real and require creativity, grit and determination. We are building a culture that challenges norms while fostering experimentation and personal growth. In order to grasp the scale of problems we face, ideally, you have some exposure to Logistics, FinTech, Transportation, Insurance, Media or other complex multifactor industries.

**

• 7+ years of professional experience (A technical assessment will be required)
• Senior-level experience building mobile apps with Ionic + Angular
• Ability to implement an Ionic Logic Flow
• Strong familiarity with iOS and Android applications
• Experience deploying apps to AppStore Connect and Google Play platforms
• English fluency, verbal and written

Why Clevertech is an amazing place to work at

At Clevertech, you can expect that you will:

• Be 100% dedicated to one project at a time so that you can hone your skills, innovate and grow
• Be a part of a team of talented and friendly senior-level developers
• Work on projects that allow you to use cutting edge tech. We believe in constantly evolving your mastery

The result? We produce meaningful work and we are truly proud and excited to be creating waves in an industry under transformation.

Polygon is looking to hire an Accounting Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

About You

As our sales manager, you will train, manage, and coach a team of salespeople. You are a blend between an aggressive and knowledgeable closer, and a trusted coach and advisor.

What You’ll Be Responsible For

• Having weekly relationship-building 1-1’s with every rep on your team; these 1-1’s should be spent in a way that focuses on fostering trust and making sure the rep is happy and has everything they need to succeed, and should not be focused on work outcomes, unless the rep would like to take the discussion that way
• Having several weekly coaching sessions with iniduals, both as a team and 1-1. Most of your time in this role will be spent monitoring your reps’ calls and providing feedback. Each of your reps should get several hours of coaching time
• Leading your team toward hitting quota every month
• Reporting your achievements and struggles, and sharing feedback to sales leadership, the product team, and marketing team, so we can continually improve the customer experience
• Being prepared to report on challenges your reps are facing, why some are succeeding and some are not
• Attracting and retaining A-players to your team

Interview Process

• Initial Screen with our recruiter
• Leadership interview with our team 
• Onsite 
• References
• Offer
• Hire

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

At Salesflow.io you work hand in hand with the biggest players in SaaS; an AI-Powered Sales Engagement Platform– from single end-users to big-name partners. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that, we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Become part of Salesflow.io, an independent company seeking big things in the near future!

**

• As a Business Analyst, you have several years (> 2 years) of experience in this field and have proven your ability to work independently / autonomously as a subject matter expert (SME) in the business
• You used to work on business transformation and change projects, which makes you an expert at reviewing processes, mapping them, identifying pain points/blockers/bottlenecks, and making recommendations to improve these
• You are an integral part of a small team that delivers a range of Operational Excellence projects
• You are able to build rapport quickly, communicate across the business (with technical and non-technical colleagues) and interpret that into a language to create/refine user stories/artifacts
• You are an ambassador for the role of business analysis and help to embed it as well as documentation pieces
• Knowledge of UI/UX design and worked closely with designers as part of the (discovery process)
• Working within an Agile Scrum environment
• Working with international remote teams
• You are proficient in various tools e.g. Zeplin, JIRA, Confluence, and Google SuiteExperience within a startup environment Language; English - must have
• Language; Ukrainian/Russian - desirable

**

• You have extensive experience in business modeling, problem identification, and analysis that conclude in recommendations and lead to business improvements
• You are responsible for undertaking Customer Journey Mapping and also reviewing, mapping, and improving processes
• You create a range of artifacts that enable continuous improvement and execution of strategy (Discovery process)
• You facilitate workshops and group events (Discovery process)
• You create a JIRA backlog, undertake backlog grooming, apply the definition of ready/done & acceptance criteria to tickets
• You facilitate 3 Amigo sessions with stakeholders/management team to elaborate tickets and ensure requirements are clear

**

• You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment
• Competitive salary package
• You’ll be given various learning and development opportunities to enhance your professional development
• Flexible working hours, home office options
• 23 vacation days per year plus bank holidays
• Other benefits included which will be explained as part of the hiring process

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

Jam.gg is a social and low tech-friendly cloud gaming platform. It has been designed to be accessible to everyone: available directly from a web browser, it does not require a high-speed internet connection to provide a seamless multiplayer game experience. Jam.gg is all about bringing people together through games, with a touch of childhood playfulness and creativity.

We are led by an experienced team of ex Google, Twitter, Amazon, Docker, EA, King and other top tech companies. Jam.gg is a YCombinator company and backed by top VC firms and LEGO Ventures and has already established itself as a new go-to platform for cloud gaming in some countries. 

We're at the stage where we're scaling our QA Department as one of our key units. This is an incredible opportunity to join a booming company of 60+ people in its hyper growth phase. Driven by a strong inclusive culture, we welcome self-starting, fast learning, talented people wishing to start and manage unique, and challenging projects where collaboration (internal and external) is everything.

We are looking for a talented QA Tester to join our growing Product team.

Location: Entirely remote. The candidate must be based in Europe within +/- 2 hours of CET time zone.

Start date: As soon as possible

What you will be doing:

• Testing part of our platform to identify, replicate and document bugs.
• Collaborating with a Product squad to maintain a backlog of bugs and appropriately estimate their impact and prioritize their resolution.
• Describe and investigate bugs, and collaborate with engineers in the squad to help solve them.
• Work with fellow QA Testers to organize the processes and improve our QA operations.

What we are looking for:

• 3-5 years of experience
• Technical: a good ability to learn and understand technical products and work with engineers.
• Communication: ability to communicate clearly and effectively, but also in a kind and respectful manner, to collaborate well with the rest of the team.
• Organization: ability to help the QA team organize within QA operations (bug filing, prioritization), but also with other Product members (PMs, Designers, Engineers).
• Proactive and willing to help the team scale.

Benefits:

For International and French permanent contracts:

• Unlimited holiday leave (minimum 5 weeks).
• Monthly well-being allowance (mental well-being, sports, massage, etc.).
• Home office allowance calculated on the prorata of the days worked monthly. 
• Fully remote & flexible working hours.
• Equal pay policy.
• Equal maternity and paternity leave (18 weeks) with 1 year seniority and after deduction of the maternity and paternity leave regulations in your country. 
• Maternity/Paternity subsidy of 3k euros with 1 year seniority.
• Stock option plan.
• Health insurance compensation a one-to-one basis, depending on geographical location & company's policy.
• Additional benefits depending on the geographical location.

We will be pleased to receive your application and wish you the best of luck.

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

**

We are looking for an experienced Recruitment Manager for Latin America who will be responsible for planning, executing, and maintaining resources to produce the best strategies, tools, and results in hiring for virtual assistants of different expertise, aligned with our client's demands. He/she will manage entire recruitment funnels similar to fast-paced and volume hiring models of Business Process Outsourcing companies. We are looking for someone with deep knowledge and understanding of successful hiring trends, sourcing avenues, and hiring best practices.

**Responsibilities

• Meet the hiring demands of clients and build a pool of virtual assistants
• Development of recruiting plans & sourcing strategies
• Explores the market best practices in recruitment and staffing and implements appropriate best practices in the organization
• Builds quality relationships with internal and external customers
• Monitors and constantly reduces the costs of the recruitment process
• Sets the social media communication strategy for different job profiles and functions in the organization
• Build, engage and lead a team of recruiters to meet their recruitment quotas of interviewing and hiring candidates on a daily basis
• Ensure the standardized recruitment process is followed by their respective team of recruiters
• Lead the strategy and execution of all back-end recruitment activities with KPI metrics while fostering a culture of learning, development, and mentorship

**Requirements:

• Overall 5-8 years or more experience in volume hiring
• Have extensive experience managing the recruitment funnels for BPOs
• Experience in full-cycle recruiting, sourcing, and employment branding
• Excellent negotiation skills, job interviewing skills, analytical skills , social media knowledge
• Result-oriented, with a high level of motivation for self-growth
• Ability to think strategically; taking a balanced short and long-term view when solving problems; ability to utilize information from a wide variety of sources
• Experience working for a multinational organization (outsourcing / shared services)
• Excellent stakeholder engagement skills and ability to communicate effectively with clients of all levels and with fellow team members
• Proven ability to make data-driven decisions, understand funnel metrics, and forecast team pipelines & targets
• Experience working in a startup environment where he/she was a key contributor to expanding its operations
• Experience with the use of applicant tracking software and HR databases
• Exceptional written and verbal communication skills

MetaMundo is looking for a passionate finance and accounting intern, someone who is energised by organising and understanding the numbers behind the business. We are developing one of the leading NFT marketplaces for 3D assets and the metaverse and the team is growing fast. Our mission is to empower 3D creators and collectors to build an open metaverse with unique and engaging 3D models.

You will be involved in directly organising the accounts receivable and payable processes, helping understand the company profit and loss and balance sheet, and setting up tooling for reporting to provide management with clear insights on cashflows, costs and expenditures. If you are interested in accounting, crypto and NFTs, this could be a great learning opportunity for you.

Job requirements

What you will do during the internship:

• Work on organising, auditing and preparing the accounts receivable and accounts payable processes for the business
• Optimise the QuickBooks implementation to ensure costs centres are in place and costs are correctly categorised
• Work on financial reporting to help the management team quickly understand cashflows, P&L and balance sheet performance
• Conduct financial analysis on spend to understand opportunities to cut costs and double down on more impactful business activities
• Work with accountants to support them in their preparation of quarterly and annual tax returns

What do you need to succeed:

• Passionate about finance and accounting
• Strong attention to detail
• Understanding of, or curious about, NFTs, Web3 and the metaverse
• You speak English fluently and are comfortable working with an international team
• Take initiative and are consistently proactive
• Highly organised and detailed-oriented
• Work independently in a highly-paced environment and can deal with a variety of people
• You are a positive person, eager to learn and grow
• It’s a big plus if you’ve already had some hands-on experience with accounting in startups
• You are enrolled in university for the entire duration of the internship and are studying toward a degree in Accounting, Finance, Economics, Business or any related field
• You are available 4 to 5 days per week

Benefits:

• A huge learning experience around accounting and finance for a well-funded startup in the Web3 space
• Personal and professional development - you will get the chance to self learn and learn from experienced team members
• An internship full-time compensation of €400 per month
• Working in an international team
• A great office in the center of Amsterdam
• Chance to attend Web3 meetups and events

**

Bonfire is transforming the way people buy and sell high-quality custom apparel. We are a free online platform where anyone can design, sell, and buy custom products. We’ve helped thousands of iniduals, groups, and nonprofits raise money for the causes they care about, and also serve the world’s top creators as their premiere custom merch platform. We’re a passionate, creative, and data-driven team constantly pursuing our vision: to strengthen communities that inspire a kinder world. We bring this vision to life by hiring passionate, smart people who celebrate and respect others, are committed to a life of curiosity, are never satisfied with ‘good enough’, are eager to co-create the future, and who thrive through teamwork. Have we been looking for you**?

**

Our Product team is searching for their future Product Manager. The ideal candidate will value critical thinking and intellectual honesty, and have an insatiable need to continuously improve oneself to learn and navigate new and changing technologies and market opportunities. 

Our Product Managers at Bonfire are “full stack” PMs. You will work closely with our engineering team, designers, and senior management to design solutions, in addition to participating in customer interactions to define needs, test out options, and get feedback for the features you release. You will ensure alignment with our Growth team: Customer Support, Marketing, and Sales.

In this role you will make decisions by being data-informed at all times and data-driven where appropriate. While using design thinking to bring our customers the best experience, it is also essential to communicate and collaborate with the Engineering team to create solutions to problems we want to solve, all while delivering high quality service to our customers and their markets. 

This role lies within our Product department and reports to the Director of Product. 

____________________

Bonfire employees are expected to embrace the Mission and Values, we live together and apart:  _Humble Ingenuity, Trusting Partnerships, Inclusive Cooperation, Moral Courage, Healthy Dissatisfaction

_

____________________

ESSENTIAL RESPONSIBILITIES include but are not limited to:

1. Interview customers to understand needs. Deeply understand our customers' workflows and jobs-to-be-done.
2. Define product requirements, communicate the “why” to engineers and executives alike.
3. Meet and collaborate with stakeholders to source/validate/evolve features and the roadmap.
4. Own and manage the backlog and roadmap for your area of responsibility. Prioritize between new features, architectural improvements, and operational excellence.
5. Interact daily with the engineering and design teams in both the design and development phases by running the agile meetings.
6. Create initial low-fi wireframes and coordinate hi-fi mockups with the product design team.
7. Manage stakeholder expectations and communication for upcoming/planned releases.
8. Contribute to the educational content of improvements and features to ensure smooth adjustment to stakeholder processes.
9. Analyze and/or work with the Business Intelligence/Marketing teams to analyze the impact of platform changes & trends to inform future iterations.

**

• Have 2+ years experience in product management.
• Have 2+ years working within an agile software development framework.
• Have 2+ years experience in ecommerce, saas, or a related industry.
• Have experience working with datasets to analyze/answer business questions and/or build business cases.
• Proficient in SQL and able to write basic to moderate queries.
• Experience using analytics tools to explore trends in product feature usage & measure impact.
• Experience using wireframing tools to create wireframes/prototypes/mockups for digital products.

**

• Knowledge of and ideally experience managing roadmaps for web apps built using javascript frameworks such as Angular, React, Vue, etc.
• Some actual coding experience is a plus, but not required.

WHY WORK AT BONFIRE?

When team members all around the world were asked to find three words they’d use to describe Bonfire, the most commonly shared values were: kind, inclusive, charitable, supportive, collaborative, and passionate. Work here and help us guide people toward their full potential and possibility in support of a company that’s trying to infuse the world with more of those values. 

In addition to leading purposeful work, you will also benefit from our full-time employee offerings:  

• Competitive compensation with great insurance and savings benefits
• Remote work environment (We are a fully distributed team!)
• Tech setup right-fit for your remote work environment 
• Year-round swag giveaways
• Unlimited PTO that we encourage everyone to take advantage of
• A positive culture and dynamic team environment
• The ability to help create a kinder planet
• An environment to grow your skills, learn new technologies, and to challenge yourself 

Does this sound like you? If so, we’d love to hear from you!

Love writing and want the freedom and flexibility to write from anywhere in the world on a schedule that suits you best? Then keep reading!

Marker is expanding our fast-growing remote-based team of writers, and applications take mere minutes.

First, a little about us. We sell articles to agencies, publishers, small businesses, web developers and everyone in between. These businesses are calling out for accessible written content to use on their social accounts, newsletters, blogs and websites, and here's where the power of your writing skills is needed now more than ever.

Write about bestselling topics including food & drink, travel, beauty, business, lifestyle, education and more, whatever topic you're passionate about; there's a buyer out there for your work.

Click the link to sign up, and our team will review your application within 48 hours: https://bit.ly/3FdBzsK

We look forward to hearing from you!

Team Marker

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), CVT (UTC -1), WAT (UTC +1), SAST (UTC +2), EAT (UTC +3)

What are we looking for?

We are looking for an experienced and technologically informed project manager who can deliver digital platform (i.e. online marketplace) projects within meticulously planned scopes, budgets and time frames.

Our ideal candidate has a proven track record of collaborating with internal and external stakeholders to ensure that product specifications are technically feasible, user-friendly, and aligned with our clients’ business goals. This should be complemented by technical execution skills such as familiarity with an Agile approach to software development.

Your eye for detail, high levels of energy and superior communication skills make you an indispensable link between our clients and our development team. You know how to manage risk and avoid bottlenecks, while driving optimal productivity (e.g. by maintaining a healthy backlog of two to three pre-planned sprints).

Job Requirements:

_

• Ownership of full project lifecycle
• Break project scope down into executable tasks, to be assigned with time frames
• Develop detailed project plans to monitor and track progress
• Take the lead in planning meetings, ensuring milestones are met
• Clear roadblocks
• QA of all project deliverables
• Manage changes to project scope, schedule and costs, including impact analysis
• Evaluate and report on project performance
• Manage client relationships; set and manage client expectations
• Escalate issues timeously when necessary

Our expectations of you:

• 5+ years experience of managing digital projects (ideally complex products such as online marketplaces or SaaS platforms)
• 5+ years experience of working with technical teams (preferably within a web agency environment)
• 2+ years experience of working with Jira
• Certification in Agile methodology and/or Scrum framework
• Managed projects with a minimum budget of £500,000 per year
• Sound understanding of website development, technologies, and testing methodology
• Familiarity with website monitoring, performance, and analytics tools
• Strong understanding of the customer journey and how to map out user flows
• Proven ability to set priorities and deliver high-quality outcomes within a high-volume work environment with strict time constraints
• Proven client liaison and customer service experience
• Ability to interpret technological requirements and communicate them to technical and non-technical customers (internal and external)
• General skills:
  • Organised
  • Meticulous
  • Data-driven
  • Strong interpersonal and communication skills
  • Good troubleshooting background and problem-solving skills
  • Experience with managing remote teams
  • Ability to simplify complex workflows

Messari is looking to hire a Staff Accountant to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Do you thrive in organizing complicated projects? Does working with cutting edge technology sound like your kinda Monday? ☕️ Oh boy, do we have a job for you. Bonus points if you also have a fascination for how hardware and software products are made!

We at Photobooth Supply Co are searching for an organized and motivated Product Launch Program Manager. Our ideal candidate has prior experience in project management and product launches, experience working with customer facing teams, and is comfortable with a fully remote team - spread throughout the world!

You would be responsible for seeing that our products are launched effectively across our organization and to our clients 🤩. This team member will also support the customer facing teams to ensure their projects are planned and executed according to our company roadmap.

Goals

• Ensure each product launch is executed on time, on budget, and with a high degree of transparency team wide
• Ensure all Customer Facing teams execute their projects on time and with impeccable quality

Responsibilities

• Manage and coordinate all New Product Launches cross-departmentally
  • Oversee program plans and track progress and changes
  • Contribute to the production of program reports, materials, and content
  • Assist in the management and supervision of program staff.
  • Manage and complete assigned work plan objectives and projects on a timely basis.
  • Establish milestones and monitor adherence to master plans and schedules
• Execute the highest level of proactive communication across the company
  • Manage timely and effective communication of the risks, and corrective actions via use of the Product Lifecycle Management System.
• Seek opportunities to make improvements to team efficiency and process
• Oversee customer facing projects related to all new and existing PBSCO products for the following departments: Customer Experience (Support), Customer Success, Sales, Marketing, Content
• Manage relevant projects and team members by:
  • Maintaining and refining our project management tool for these teams
  • Facilitate necessary meetings on these projects: take notes, lead meeting, record action items
  • Using team capacities, determine timelines for each team member and project
• Oversee all relevant SOPs and workflows for supporting and launching Products
  • Create & update workflows and SOPs when needed
  • Regular review of team members utilizing SOPs and addressing as needed
  • Ensure the team adheres to all Product related SOPs laid out by Dev and Product Teams
• Track & Manage Project Based Metrics
  • Use & manage metric systems within our dedicated project management tools
  • Be familiar with typical project management metrics and how to use them for forecasting
• Maintaining Product Support for Customer Facing Teams
  • Oversee the needs of updating KBAs, website pages, workflows, FAQ

Requirements

• Most importantly, you MUST be kind, respectful, and thoughtful. Strong opinions are very welcome. Jerks are not.
• At least 4 hours of overlap with Pacific Time Zone so you can collaborate synchronously on a regular basis. If you are East of UTC-3, your application will be disqualified
• Project management and/or Program management for 3+ years
• Experience in similar role for 2+ product launches
• Strong familiarity with standard project management workflows and SOPs
• A critical thinker with strong attention to detail.
• Strive for continuous improvement and prioritize time management.
• Proven creativity to meet deadlines despite all odds being against you

Benefits

🏥 Health Benefits

👴 401K

📚 Education Stipend

💻 Remote Work

💰 Bonus Plan

🏝️ Annual Retreat

✈️ Generous PTO and Holiday Schedule

💼 Quarterly Financial Meetings

📊 Open Book Management

💪 Intimate Team

We are seeking a transcriptionist to join our growing company. You will listen to audio files and type the contents into digital documents or convert them into text format. The ideal candidate should have excellent listening and typing skills as well as be a self-starter.

• Listen to recordings and transcribe those recordings to text files

• Ensure accuracy of the transcribed text

• Understand details of client requirements regarding formatting and notation

• Complete transcriptions in a timely manner, reviewing grammar, punctuation and spelling prior to submission

• Remain familiar with the latest transcription software and recommend upgrades or enhancements if necessary

• Correct any errors or inaccuracies in a timely manner

• Ensure typing skills are honed and remain sharp by completing typing drills on a regular basis

Requirements

• Ability to type quickly and accurately while proofreading

• Excellent grammar, spelling, and punctuation skills

• Excellent verbal communication, listening, and computer skills

• Ability to work independently and meet deadlines

• Ability to work with a variety of people and personalities

• Familiarity with Microsoft Windows operating system

• High school diploma or equivalent

• Fluency in English or the preferred language

COMPANY OVERVIEW

We are a fast-growing Canadian-based E-Commerce company selling beautiful home interior and designer grade finishes. Our brand sells direct-to-consumer, as well as to our extensive network of designers, architects, builders and other home professionals. We have built a community of raving clients who love interacting and shopping at our online stores. We are known for our exceptional customer service and believe in delivering high quality products with a fast and easy ordering experience. 

JOB DESCRIPTION

We are currently looking for an experienced marketing manager to help plan and execute marketing campaigns across multiple channels. This includes social media, affiliate marketing, email/sms, influencer campaigns, content, SEO, and more.

The ideal candidate has previous experience running successful marketing campaigns and can provide a proven track record. If you are someone who doesn’t need to be micro-managed and can execute these strategies with ease, we would love to hear from you!

SKILLS & RESPONSIBILITES

- Plan and execute marketing campaigns across the following channels - social media, email/sms, affiliate, influencer, content, seo.

- Create a strategy to continue to develop our network of designers, architects & builders 

- Develop affiliate marketing and influencer campaigns to leverage the creator community

- Work collaboratively with management, and acts as the advisor for marketing and brand strategy

- Develop content calendar and content guidelines that are aligned with overall brand vision

- Utilize analytics to design, evaluate, and improve the effectiveness of marketing campaigns

- General copywriting and content writing across a variety of marketing channels, as well as coordinating with jr associates and subcontractors

- Help create a customer referral and loyalty program that can be implemented at scale

- Research sales channels that we can implement (e.g. Amazon, Walmart, Home Depot, etc.)

HOW TO APPLY

To apply, please tell us about your most successful marketing campaign and the results of it. If you can provide real data to show the impact it had, we would love to see it.

INCENTIVE

We believe that compensation is directly correlated to the value and results you bring to the table. Successfully implemented strategies will be rewarded with bonuses.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), AST (UTC -4), FKST (UTC -3), NST (UTC -3:30)

Join us on our mission to create really good tasting chocolate with none of the junk. As a member of ChocZero, you will help answer our customer inquiries on social media and through our website 5 days a week. We're a customer first brand, dedicated to providing best-in-class solutions and policies for our community and giving them only the best--just like our chocolate!

 This work from home role is capable of being filled anywhere in North America or Europe/UK time zones, but fluency in English is a must. Customers will ask a variety of questions, including ones regarding macros and dieting, and the ability to be colloquial and fast-paced with them is needed for authenticity. Hesitation can result in a customer feeling misguided, and while we do provide guidelines and macro replies, we prefer a person first approach where our customer service agents are commended for moving beyond the macro and into practical solutions for customer problems.

 What you’ll need: 

•  Deep passion for being a customer advocate.
•  A familiarity with social media platforms and emojis 🫠
•  Enthusiasm about chocolate, and a willingness to learn technical details about what it takes to make sugar free goodies
• Flexibility - Schedule and hours may vary to fit the business needs, such as holidays or weekends
• Exceptional organizational skills and grammar

 What you’ll do: 

•  Promote ChocZero and its variety of unique chocolates, as well as maintain the authentic voice of the brand through all engagement: email, SMS, and social media
•  Process customer requests in a timely fashion while maintaining accura
•  Escalate inquiries and issues when required. 
•  Manage communications with potential customers, reassuring them as needed of frequently asked questions
• Assist with managing reviews and making sure any review under 5 stars is replied to personally, with customer outreach given

 Qualifications 

•  High School Diploma or equivalent 
•  A minimum of 1 year in customer service role 
•  Ability to clearly demonstrate exceptional written English skills 
•  Prove strong problem-solving skills by assessing a problem, researching a solution, and working with a customer to completion 
•  Outstanding organization and time management skills with attention to detail 
•  Must work well independently and with a team

Build It. Ship It. Own It.

Cloudsmith (https://cloudsmith.com) is a fully managed cloud-based artifact management service.

We aim to sit right in the center of every company's critical infrastructure as the single source of truth for all software. Our customers ship faster and wiser while ensuring the safety of their software supply chain, maximizing developer productivity, and protecting their critical systems from outages in public ecosystems. We handle the artifact management, so they don't have to.

We are building the world's source of truth for all software that flows between developers, machines, and services, made to be cloud-native from day zero. Our team focuses on delivering simplicity, security by default, and visibility for engineering, operations, and security teams worldwide. We're fully remote, and our crew is distributed globally.

We're a startup, and that comes with all of the challenges a typical startup has. Startups are hard work but also unbelievably rewarding and career/life-defining. Not everything about work in a startup fits into a neat box, but we embrace the chaos. We live by thinking fast, acting fast, and sometimes failing fast. Experiment and flow forward.

We seek iniduals passionate about their craft, ready to help build a globally distributed service. You will have a startup mentality of not shying away from the things that need doing, caring about it deeply, and ensuring we build it, ship it, and own it; while using empathy to share and collaborate with the rest of the team to plan, implement and maintain the product and infrastructure.

In short, your most important qualities:

1. Smart! 💡
2. Gets Things Done! 💥
3. An Awesome Human Being! 😎

How we're built

Cloudsmith is built with love 💙 and uses the following technologies:

• Amazon Web Services (AWS)
• Linux, Docker, Fargate, Nginx, Haproxy, Lambda
• Python, Django, TypeScript, Node, TypeScript, Go
• HTML/CSS, SCSS, React, Bootstrap, Storybook, Webpack
• PostgreSQL, Aurora, Memcached, Redis, RabbitMQ, Celery
• Terraform, Secrets Manager, Spacelift (Soon)
• Kinesis, Analytics/Flink, DBT, EMR/Spark, Superset, Athena
• DataDog, Sentry, Detectify, CloudWatch
• GitHub, Slack, Notion, Linear, CircleCI, Zoom
• Cloudsmith :)

Requirements

What you'll do

You'll do a lot of things at Cloudsmith, but most of them will be to:

• Grow and learn on an egoless team of engineers with erse skills, providing and receiving guidance and mentorship
• Collaborate with your peers to design, build and test new features, simplify existing services, and scale our systems
• Partner closely with cross-functional team members (product managers, designers, and account managers) to learn about our business priorities, explore solutions, weigh in on tradeoffs, and help set the future direction of our product
• Build, support, ship, maintain and debug services in a complex distributed web-scale system, end-to-end, from source to delivery
• Use Python, Git, Django, AWS, Docker, Celery, DataDog, HTML/CSS, React/Bootstrap, and PostgreSQL regularly
• Strive to improve our code, practices, processes, tooling, and docs with a "leave it better than you found it" attitude
• Participate in an on-call rota and support-based sprints with the rest of the team at your back to help our customers when they need it most
• Participate in a writing culture of communicating about what we built, how we work, and sometimes, blameless mistakes!

Signs you may be a great fit

Some additional qualifications that might be signs you are a Cloudsmither:

• Strong engineering background with 5-9+ years of professional experience in building, testing, deploying, debugging, and maintaining complex systems in production environments; or equivalent experience in widely used open-source ecosystems and projects
• You understand the importance of shipping early and often and have demonstrable experience working and delivering iteratively
• High level of proficiency with programming languages such as Python, TypeScript, Golang, Rust, or similar
• Experience with working in a fully remote asynchronous environment and thriving!
• Experience with UNIX-like systems (Linux/WSL/MacOS), especially in production-based environments
• Experience with container runtimes and orchestration, with working knowledge of CI / CD ecosystems
• Expertise in cloud-based infrastructure, data structures & algorithms, storage systems, source control, and continuous integration
• Eagerness to continuously learn the latest technologies and expand your technical capabilities; not afraid to admit what you don't know
• An enthusiastic and effective communicator (using English): you should be able to appeal to and communicate with both technical and non-technical listeners alike
• Deeply passionate about your craft: we deeply care that you care

Things that are bonuses

We realize that not everyone will have every experience and expertise in every possible thing. Still, if you have any in any one of the following, we'll consider it an excellent bonus point for each (so point it out to us!):

• Artifact / Package Management
• Building, Running, Scaling, Enterprise SaaS
• Significant contributions to open-source projects
• ReST, GraphQL, gRPC API Design
• Amazon Web Services (AWS) / AWS Certifications
• Docker, OCI, ORAS, Kubernetes (k3s, k8s)
• Sigstore, Cosign, Keyless Signatures, Signature Attestation
• Grafeas, Kritis, Metadata Provenance
• Software Bill of Materials, Software Composition Analysis
• Serverless, Edge Computing, Distributed, Microservices
• Securing Web Services, Software Vulnerabilities
• Developer Tooling Ecosystem, CI/CD
• Prolific Tech Community Speaker

Benefits

You will receive an incredible package of compensation and equity, depending on location and experience, and the following benefits:

Health and Wellness

Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer parental leave and benefits that can cover you and your dependents up to 100%. We also offer flexible working policies and hours upon agreement.

Personal Growth

You will have an enormous scope to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us.

Fully Remote

The right future of all work is remote, and that future is here with Cloudsmith. Like our product, we're fully distributed and operate remotely. Although you might be in the same city as some colleagues, you'll spend most of your time working remotely from a location of your choice. We're distributed globally but get together a few times throughout the year for strategy, food, and fun!

Incredible Opportunity

At Cloudsmith, you will have an incredible opportunity for a broad and deep impact across the company. We're building toward a technological IPO (taking the company public), and as an early Cloudsmither (staffer), you will be on the journey to help take us there. Your career will be on a rocket ship, and you'll join us in the reward of getting there. Be excited!

Experience Remote done Right. Over 20 years of remote experience, all 500+ staff are 100% remote and we still grow vibrant relationships, provide exceptional opportunities for career growth while working with stellar clients on ambitious projects

What we're working on:

Enterprise companies turn to us to help them launch innovative digital products that interact with hundreds of millions of customers, transactions and data points. The problems we solve every day are real and require creativity, grit and determination. We are building a culture that challenges norms while fostering experimentation and personal growth. In order to grasp the scale of problems we face, ideally, you have some exposure to Logistics, FinTech, Transportation, Insurance, Media or other complex multifactor industries

**

• 7+ years experience at scale with Ruby on Rails, Heroku, Redis, Elastic Search and sidekiq queue. (A technical assessment will be required.)
• You have back end expertise developing large-scale products in various languages, and solid experience working with SQL databases - bonus for PostgreSQL.
• You have experience designing and implementing automated test suites for complex applications.
• You have experience with Microservices, Architecting, queues and high-throughput systems
• Docker experience is a bonus
• You can take ownership of a project, fill in the gaps, and ensure production-ready releases.

Straight from the Devs

Watch short snippets of actual developers (Real, not scripted) share why they joined **YouTube Playlist

Why Clevertech is an amazing place to work at

At Clevertech, you can expect that you will:

• Be 100% dedicated to one project at a time so that you can hone your skills, innovate and grow
• Be a part of a team of talented and friendly senior-level developers
• Work on projects that allow you to use cutting edge tech. We believe in constantly evolving your mastery

The result? We produce meaningful work and we are truly proud and excited to be creating waves in an industry under transformation.

Benefits of joining the Clevertech team

We know that people do their best work when they’re taken care of. So we make sure to offer great benefits:

• Competitive Salaries
• 1 Month Paid Time Off For You
• Personal Development Fund
• Tenure-Based Rewards
• Flexible Family Leave
• Clevertech University
• Clevertech Gives Back
• Amazing Culture & Strong Community

Experience Remote done Right. Over 20 years of remote experience, all 500+ staff are 100% remote and we still grow vibrant relationships, provide exceptional opportunities for career growth while working with stellar clients on ambitious projects

What we're working on

Enterprise companies turn to us to help them launch innovative digital products that interact with hundreds of millions of customers, transactions and data points. The problems we solve every day are real and require creativity, grit and determination. We are building a culture that challenges norms while fostering experimentation and personal growth. In order to grasp the scale of problems we face, ideally, you have some exposure to Logistics, FinTech, Transportation, Insurance, Media or other complex multifactor industries

**

• 7+ years of professional experience (A technical assessment will be required)
• Extensive experience with Selenium
• Experience with Cypress/Puppeteer
• Strong with browser and API testing
• Fluency in English, written and verbal

Straight from the Devs

Watch short snippets of actual developers (Real, not scripted) share why they joined **YouTube Playlist

Why Clevertech is an amazing place to work at

At Clevertech, you can expect that you will:

• Be 100% dedicated to one project at a time so that you can hone your skills, innovate and grow
• Be a part of a team of talented and friendly senior-level developers
• Work on projects that allow you to use cutting edge tech. We believe in constantly evolving your mastery

The result? We produce meaningful work and we are truly proud and excited to be creating waves in an industry under transformation.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

We're looking for someone who wants to do customer support and enjoys solving customers' problems at B2B SaaS companies.

If this is your dream job, read on...

Our company is different and our customer support team is different. We communicate openly and we work well together so we are a tight-knit team. We see everyone in the company each morning for check-in and once a week for Show and Tell where we chat, show our work, and play a fun game.

This is the opportunity of a lifetime, we offer:

1. Excellent training opportunities
2. World-class working environment
3. Exposure to international clients
4. Strong values

What are your personal values? Do you relate to ours?

1. Don’t let anyone fail
2. Relentless improvement
3. Wow the customer
4. Don’t be an asshole
5. Play to win

**If you don’t find a personal connection to these values, don’t apply. The reason for our success is that we hire and retain our team on the basis of these values.

What can you expect in your day-to-day?

• Camaraderie with your colleagues from all departments.
• Getting a WOW from a customer after delivering excellent customer support.
• Making friends with customers all around the world.
• Getting to the bottom of complex problems.
• Seeing your decisions have a major impact on the whole company.

Can you picture yourself here?

We magic away the hassle of purchase order management through automation.

ProcurementExpress.com is an online purchase order management app with a lot of functionality that can be applied in different ways to achieve the best spend management options for different companies.

The software is constantly growing and changing and thus, issues and bugs do happen. As a customer support consultant, you will be responsible to identify, write-up, and assigning issues to the development team as well as helping with testing the app on a regular basis while keeping in contact with the customer.

The Profile

• Imaginative and easy-going personality.
• Excellent written and spoken English.
• Skilled in communicating with customers from different parts of the world.
• Have an understanding of how time zones work.
• Be adaptable to change, being a SaaS company, processes and job duties will change often.
• Have an understanding of how the purchasing process works for different companies.
• Have excellent interpersonal skills.
• Be an awesome team player and collaborate with co-workers.
• Work under pressure and manage workloads effectively.
• Be highly self-motivated and well-organized i.e Be yourself, be amazing.
• Be able to see other people's points of view and take on-board feedback i.e don’t be a grouch.
• Have a sharp eye for detail.
• Sales experience is a plus.
• Possess good leadership and project management skills.
• Excellent technical computer skills.
• Experience working with a CRM.

The Role

• Attend the in-app and website chat and emails as a customer support consultant.
• Address any issues that users might have in the app and log issues where necessary.
• See issues from initiation to completion while maintaining communication with the customer.
• Make calls to customers and trial users who experience issues and help them troubleshoot to solve their issues.
• Learn the app and participate in the direction of app development based on our customer needs.
• Participate in meetings to discuss progress, and share your brilliant thoughts and ideas.
• Perform other app-user-related tasks as required, like uploading budgets and changing the customer’s configuration.
• Do regular training with customers.
• Understand and build integrations with ProcurementExpress.com.
• Achieve additional targets for the department, like upselling.

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4), CVT (UTC -1), WAT (UTC +1), SAST (UTC +2), EAT (UTC +3)

Kinsta is a modern cloud hosting company, with a growing club of 25,000+ customers including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers. At Kinsta, we offer a remote-first and flexible environment. We're a highly-driven team that loves making an impact, and we trust in each other so much that we don't need to be tied by spaces or borders to build a brighter future together.

The Sales Operations department provides an important role in the revenue generation process for us here at Kinsta. As CRM Administrator, your role will increase efficiency within the HubSpot platform, using our conversion tool Apollo and features within HubSpot including reporting, lists, and automation. You will implement and refine business processes to attract site visitors into customers. You will be reporting to the Director of Sales Operations whilst working with the sales and marketing teams.

**

• Maintain the CRM database to increase available leads in the system
• Create multiple campaigns based on different regions, application framework types, and customer personas
• Improve HubSpot workflow automation, providing all team members with the best information available to sell at a rapid pace
• Monitor and increase the outbound output of the Sales Development Team
• Enhance marketing and sales efforts with relevant information that is available already or sourced via 3rd party tools

**

• 1+ years experience with HubSpot CRM.
• Proficient skills in the English language.
• Basic knowledge of the sales process.
• Completion of the HubSpot Admin Cert would be a great bonus.

**

• Flexible and remote-first environment.
• Annual remote expense budget.
• Flexible PTO.
• Paid parental leave.
• Annual professional development budget: available after one year with Kinsta.
• Sabbatical: available after three years with Kinsta (and every three years thereafter).
• Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK and Hungary.
• Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA.

Responsibility

• As a copywriter, you are responsible for creating compelling copy that engages, inspires and converts. 
• You will work closely with our Product Marketing Manager for content marketing strategy 
• You will contribute to developing a wide range of content, including email copies, blog content, articles, landing pages, ads, video content, etc., to help increase conversions from the targeted audience. 
• You will conduct research in the live streaming industry and translate the technical terms into plain language in your writing. 

Requirements:

• At least 2-3 years of hands-on copywriting experience plus a portfolio of past copywriting projects. 
• Our product is quite technical, you must want to learn it and have the ability to translate technical jargon into simple words that even your mother could understand
• Familiar with creating content that is optimized for SEO as well as conversions. 
• Superior fluency in English, both spoken and written
• Strong research skills

Nice to have:

• You have a variety of strong writing samples, from blog posts and landing pages to email copies and even video scripts.
• You have experience with SEO
• Experience working in the live streaming/broadcasting industry

Benefits:

• Work from anywhere
• Competitive salary
• Healthcare insurance coverage
• Co-working space expenses covered
• Annual learning stipend for use on courses, conferences, and more—your choice
• Annual all-company retreats
• We encourage at least two weeks off each year, in addition to locally recognized holidays.

ConsenSys is looking to hire a GTM Strategic Finance Manager to join their team. This is a full-time position that can be done remotely anywhere in the United States.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

You’re an experienced analyst capable of leading and owning the development of our product analytics suite and driven to help us create an exceptional next-generation SaaS product. We’re EngagedMD and we have a patient journey application used by more than 1 million users nationwide and internationally since its launch, and we continue to see enormous growth and adoption from medical clinics across multiple markets. This is an exciting opportunity to join us in our mission to make life easier for clinics and patients alike. You’ll be responsible for querying, organizing, analyzing, visualizing, and reporting on key product usage metrics for our core medtech SaaS platform. You’ll get the opportunity to see how a modern cloud-based SaaS product operates and help influence the analytics requirements for our next generation SaaS product.  Your analysis will help influence immediate strategy across the Customer Success, Product Management, and Software Engineering teams.

You’ll also have the opportunity to be the company-wide go-to analytics and data resource. This includes leading the development of our next-generation data warehouse, as well as developing data warehousing and ETL standards and best practices. Additionally, this position will play a key role supporting strategic initiatives by providing data to help inform executive decision making. 

This fully remote role reports to our FP&A leader and candidates are required to reside in the United States. This role requires legal authorization to work in the United States. EngagedMD is unable to sponsor current H1B visa holders for this role.

What You’ll Do

• Build and execute complex SQL queries to analyze and solve business problems
• Build and maintain business intelligence dashboards and visualizations to support a variety of internal teams, as well as customer executives.
• Perform spreadsheet analysis to identify product usage trends across hundreds of thousands of users
• Build and maintain ETL data pipelines flowing from multiple sources 
• Understand and communicate the analytics trends you have discovered to senior management 
• Explore new product analytics technologies and make recommendations for adoption
• Implement analytics tools across our application to track customer usage and behavior

What You’ll Bring

• 3+ years of business or data analytics experience
• Advanced Excel and/or Google Sheets skills
• Proficiency with SQL, database navigation, and data analysis (Redshift, Snowflake, BigQuery, MySQL, etc.)
• Proficiency with data warehousing concepts and complex ETL data transformations
• Proficiency with Python or a similar programming language that can be leveraged for ETL builds or API interaction
• Experience building and maintaining visualizations and dashboards using business intelligence tools (Tableau, DataStudio, QuickSight, etc.)
• A mission-driven orientation to all you do 
• Superior written and verbal communication skills
• Ability to thrive in a small, fast-paced organization 
• Bachelor’s degree or equivalent career experience 

It’s Also Nice If You…

• Have familiarity interpreting and delivering financial data metrics
• Have previously led financial model data preparation activities
• Have experience using version control applications
• Have successfully worked remotely with distributed teams in the past

What We Offer

• Competitive compensation and equity
• Medical, dental, and vision coverage heavily subsidized by the company
• Open Paid Time Off
• Paid family and medical leave
• Generous paid holidays
• 401(k) retirement savings plan 

EngagedMD is an equal opportunity employer. We’re committed to ersity, equity, and inclusion. We believe our company and products are made better by the varied perspectives of our employees, each of whom we seek to empower and support in their iniduality. We hire our team members on the basis of merit, qualifications, and the needs of our business in order to best achieve our mission to make life easier for the clinics and patients we serve.

Elegant iOS-based photo booths connected to peripherals like printers, DSLRs, and LEDs.

All controlled by a cloud-based web software.

If this excites you, continue reading!

Photobooth Supply Co is in need of a champion of our culture to run, build, and scale our growing 15-person development team to ship quality code every two weeks. Ideally, you are someone who is passionate about the growth, management, and optimization of people and teams.

To be successful in this role, you should be confident in holding our teams to a high standard while, at the same time, setting goals, budgets and timelines for various projects. We also expect you to be in charge of our integrations with external partners and oversee all software development plans from ideation to execution. Ultimately, you'll make sure we use innovative technologies that maximize our productivity and help our company grow.

Responsibilities

• Architecting, recruiting, and training a team to develop our product roadmap in 2023 and beyond

• Collaborate with Product Managers to create accurate estimates, budgets, and risks

• Craft and constantly improve upon KPIs and OKRs to increase team output

• Having meaningful 1x1s with the team focused on career growth

• Conducting code reviews

• Fostering a culture that inspires the team and rewards motivation and cooperation

• Oversee a 100% remote team of iOS, front-end and back-end developers and their projects

• Monitor reliability and performance of all internal systems to suggest improvements

• Manage software development projects by setting requirements, goals and timelines

• Review and update policies relevant to internal systems and equipment

• Recommending technological developments and improvements inefficiency

Requirements

• Experience managing a team of 20 to 30 engineers in a Director or VP-level position
• Ideally 10 or more years as an engineer
• Worked at a product-led organization
• Experience in CICD and agile methodologies
• Extensive experience with cloud technologies and modern human-computer interfaces
• Hands-on experience in iOS, back-end, and front-end development
• Excellent project management skills
• Engineering or similar degree
• Strong organizational leadership skills
• Experience in recruiting engineers and contributors
• Strong knowledge of data structures and algorithms
• Must be knowledgeable about industry trends, best practices, and change management
• Understanding of the following languages and technology stack:
• • Web/Backend: Node.js, MongoDb, React.js, JavaScript, HTML5/CSS, Amazon Web Services, Ffmpeg, WASM, WebRTC, REST API, GraphQL
    • iOS: MVVM patterns, RXSwift, RealmDB
    • QA: Selenium

Benefits

🏥 Health Benefits

👴 401K

📚 Education Stipend

💻 Remote Work

💰 Bonus Plan

🏝️ Annual Retreat

✈️ Generous PTO and Holiday Schedule

💼 Quarterly Financial Meetings

📊 Open Book Management

💪 Intimate Team

Gravity Wiz is hiring a remote support wizard to provide customers with absolutely magical support.

We have an expansive selection of add-ons, snippets, and tutorials that enable our customers to do some legitimately magical things with Gravity Forms. Your job will be to keep the magic alive when our customers encounter bugs, experience theme/plugin conflicts, and write in with questions about how and what is possible with our 45+ Gravity Forms add-ons.

This is a part-time position (Monday–Wednesday) preceded by a month-long probationary period. We're offering a competitive salary, unlimited time off, and twice-yearly raises. Hours aren't rigid but our primary coverage window is between 10am and 6pm ET.

We are serious about customer support. Sorcerously serious. Our ideal wizard is a detail-oriented and efficient troubleshooter. If you're also a dependable, friendly communicator who writes English masterfully and isn't afraid of a smiley or two, you’ll fit right in. 😃

We go above and beyond to help our customers. We're happy to provide small customizations and tweaks to make our products work for their unique requirements. To this end, you'll need to be proficient with WordPress and competent with HTML, CSS, JS, PHP, and using WordPress hooks and filters. Gravity Forms experience isn't required, but is definitely preferred.

More than anything, be eager to learn. Master our products and help us make them better with the invaluable feedback you will gain working so closely with our customers. We're a small team and you will be a big part of it.

We can't wait to meet you!

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Work from home? Check!

Full autonomy. You bet!

Micro manage? Naaa ..ain't nobody got time for that.

Office hours: Monday through Friday, 9AM - 5PM Pacific Time (PDT UTC-8), this position

requires iniduals to be available for meetings and duties during this window.

What we’re looking for:

CreateApe is looking for a Business Development Manager to help our organization establish, grow, and drive new revenue growth. You will be responsible for establishing, managing the process, and closing business opportunities, while working closely with the Leadership team to identify new industries, sectors and potential clients.

This is an opportunity to make your mark to expand CreateApe’s client base and continue to grow the book of business. We believe working hard and smart goes hand-in-hand with a flexible and remote-friendly work schedule. At CreateApe, we want to have clients and projects that cultivate a culture of supportive learning and knowledge exchange between us and our clients. You can expect to stay on top of industry trends and tools and to constantly cultivate your skillset as a part of our team.

Responsibilities:

• Be proactive in creating lead generation through multi-channel selling (social media, email lists, cold calling, personal network, etc.)
• Research, identify and qualify incoming, emerging, and new leads
• Supporting the legal and contract process from review to signature
• Manage and engage with client stakeholders
• Represent CreateApe at conferences and meetups
• Have expert level communication skills and an eye for attention to detail
• Take initiative to developer creative, fun, and engaging ways to connect and reach out to prospective new clients
• Expertly represent CreateApe's value and capabilities in the context of client challenges
• Guide proposal development from defining approach and strategy, to crafting materials, including capability presentations, proposals, case studies
• Be commercially savvy, and leverage market insights to curate outbound strategies
• Maintain our CRM system (we use Hubspot) and business development resources in a timely manner
• Achieve revenue, margin, and profit targets within mutually agreed KPI’s

Qualifications:

• Over 5 years of experience in a creative agency environment where you are key to bringing in new business (e.g. Business Development Manager, Recruitment Consultants specializing in BD, etc.)
• An excitement to hunt for new business opportunities and have a sharp focus on your goals with a strong approach in how to reach them
• Demonstrable experience in strategic account management, business development, and relationship building
• A proven track record of developing and closing new business
• Excellent analytical, communication, and interpersonal skills
• Fluent in English (written and spoken)
• Passion, enthusiasm, excitement and the thirst to grow our business

Nice to have:

• Experience working with open source communities and attending events/conferences
• Working knowledge of the services/technologies we use and the ability to explain them to non-engineering folk (UX/UI, Research,React, PHP, NodeJS, GraphQL, etc)
• A bachelor or master’s level degree in engineering, business, or other related areas of study

The Director of Social and Community Marketing is responsible for the ideation, planning, and execution of the vision for all social media and community strategies to help drive customer acquisition, brand culture awareness, engagement, and retention. Working cross-functionally across teams such as marketing, customer success, and operations you will contribute an in-depth understanding of the social media landscape and community-building best practices.

A key position within the marketing team, the Director of Social Media and Community will report to the CMO. You are a thought leader who can merge digital, cultural, and social trends with analytics into a strategic vision and lead a team to execute it. You love building and nurturing lasting digital communities and creating unique and memorable experiences for our community of marketing agencies. You have a strong work ethic and thrive in a fast-paced, ever-changing environment.

🇨🇦 The position is 100% remote only for those who are authorized to work in Canada.

What You'll Do

• Lead, develop, and mentor the social media and community team with a focus on KPI alignment (including revenue) for all community building and social media activities

• Build organic social channels focusing on best-in-class community management and discovering new ways to grow the community through online and on-site events

• Work with customer success and other internal stakeholders to position AgencyAnalytics as the steward of the community for marketing agencies

• Bring innovative ideas from development through execution of social and digital campaigns, maintaining consistency across all platforms 

• Architect and manage the development of the brand’s social calendar, translating high-level marketing strategy and messaging into relevant weekly and daily content

• Track and measure impact of all events and marketing tactics and maintain a balanced budget for the community events program

• Oversee social strategy and content curation for all key marketing activities

• Drive accelerated growth and custom acquisition on existing social media channels and oversee new platform launch strategies 

• Utilize social analytics platforms and survey the competitive landscape to share insights and trends to create data-driven content

• Work across departments to ensure that the social and community strategy is aligned with brand priorities and company goals

• Manage monthly and quarterly analytics reporting process, provide insights, recommendations, and track against KPIs

Job requirements

• 5+ years of relevant work experience in social media marketing agencies or related role including direct experience operating high-growth social media accounts, ideally in the marketing or B2B saas industries
• 3+ years managing a team, overseeing multiple social platforms, and collaborating across matrixed organizations to achieve desired end results

• 3+ years of experience in building and nurturing an online community around a brand

• Experience in paid social media and cross promotions across paid social and organic social for customer acquisition plays

• Experience in creating process funnels for things like timely engagement duty, customer service, and crisis management on social media and community platforms

• Experience in events marketing

• Demonstrated ability to formulate strategy, interpret analytics, and communicate results

• Experience with influencer marketing and/or managing an influencer marketing agency

• Excellent communication skills, both written and verbal. Effective storyteller

• Fluency in all major social platforms (Instagram, Facebook, TikTok, Twitter, YouTube & Pinterest) and passion for utilizing and optimizing their features expertise in running organic social media campaigns across multiple channels

• Demonstrated understanding of social media platforms, their unique audiences, and how to use them to maximize branding and marketing efforts

• In-depth knowledge and understanding of online community platforms and best practices, with a passion for staying current on communications, social and content marketing trends. 

• Record of superior attention to detail and organizational skills with the ability to deliver high-quality work, multi-task, and manage deadlines

Job Benefits

• Profit-sharing, distributed quarterly

• Frequent promotions

• 4 weeks vacation and paid sick days

• Happy Hour once a month

• Extended health benefits

• Continued education allowance

• Annual fitness allowance

• Work from anywhere in the world

• Join a profitable, product-focused, & customer-oriented company

**Create customer value and enable growth.

We believe that business growth starts with a fantastic product that people want to use. And with Publitas, we aim to create an exceptional experience for browsing shoppers by publishing engaging content online. We are on a mission to inspire people from all over the world (60M today) through a more sustainable discovery experience. We guide our customers, leading retailers such as Mattel, IKEA, Home Depot, Lenovo, and Williams Sonoma, through the print transition and provide the personalized service they deserve, which has earned us their trust and loyalty. As a result, we have more than 1900 passionate customers and advocates worldwide.

At Publitas, we're looking to add a customer-focused and experienced Customer Support Team Lead to provide leadership and direction to the Support team. You will drive customer satisfaction and help us deliver world-class customer service!

**Responsibilities:

• You will oversee a team of 3 customer service representatives working from various time zones.
• Manage, inspire, and coach the customer support team striving to give our customers the best experience.
• Participate operationally in the team, supporting with customer inquiries and case management.
• Serve as the primary escalation point for support questions or issues.
• Help define and manage Customer Support OKRs and KPIs that align with the wider company vision.
• Take ownership of team results, and provide daily leadership to achieve department targets. (Ensure Team SLA targets are met and that Customer Effort Survey scores remain high.)
• Facilitate team sessions and meetings.
• Analyze existing processes and ways of working, implement change where necessary, and ensure that the team adopts best-in-practice processes and procedures.
• Monitor the caseload distribution and promote accountability within the team.
• Understand all processes and actively assist with ticket management whenever required.
• Knowing the product inside and out and being up to date with the product features and development.

**Requirements

• You are highly fluent in English, both written and verbal.
• You are fluent in a second language, preferably German, French, Dutch, or Spanish.
• You have excellent communication and analytical skills.
• You are in the EU time zone or prepared to work those business hours.
• Previous experience in Customer Support SaaS and leading teams of remote agents in different locations and time zones.
• Experience dealing with businesses (B2B) - Enterprise customers/accounts.
• Able to manage customer expectations based on different customer tiers.
• Able to manage escalations and have strong problem-solving skills.
• Experience in process review and improvement.
• Previous and proven experience communicating with customers (email and phone).
• Experience/background in 1st line technical support and troubleshooting.
• Familiarity with Google Analytics, knowing how to create a property and what it can track.
• The ability to work fully remote. Be autonomous and take ownership of your work.

**Bonus:

• Has good understanding and knowledge of Customer Support SaaS KPI metrics to monitor team performance and capacity.

**If you’ve been reading this far, chances are high you're a bit like us:

• You desire to do things better and to improve the world around you.
• You believe that results and impact matter more than hours spent.
• You’re self-driven, and you love the fact that Publitas operates through values & habits such as:
• Honesty
• Respect
• Passion
• Generosity
• Excellence
• Curiosity

**What can you expect from us?

• €29.200 - €56.650 gross salary per year.
• 25 vacation days per year and your National Holidays off.
• A contract of indefinite duration.
• Work from anywhere you desire.
• A monthly shared office space/co-working allowance.
• A one-time home office setup stipend.
• A top-of-the-line MacBook.
• Monthly wellness allowance to stay healthy while working remotely.
• Annual retreats in some of the greatest cities in the world.
• Free books in Kindle and Audible store.
• We'll challenge and support each other through 1-1 sessions to get the most out of your and our potential.

_We promise to get rid of everything that stands in your way so you can create your best work. If this sounds like your kind of place, it’s time to get in touch.

Please feel free to contact our Recruitment Team at [email protected] if you have any questions.

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

Hi there,

My name’s Hannah, and I’m Operations Manager at Course Concierge. We’re an online course publishing house for influential YouTubers. 

Check us out here: https://courseconcierge.com/ 

Responding to emails isn’t simply about helping customers reset their passwords. It might get personal. 

Someone might write in telling you they’ve just experienced the death of a loved one and need time before completing a course. Or that they’re in financial trouble and can’t join just yet. 

Here are a few ways we think about support…

- Empower support team members. We use templates, yes. And we have guidelines. But we grant support members discretion to make exceptions where they see fit. We abhor a ‘computer says no’ (https://www.youtube.com/watch?v=0n_Ty_72Qds) approach to customer service that comes with cast-iron rules from on high.

- Customer support isn’t primarily about efficiency. It’s not something to be gotten done. Inbox zero, while blissful to achieve, isn’t the overriding objective. A personal touch goes further than you know.

- Inspiring action in course members. Our customers have signed up to learn something. Whether it be guitar, woodworking, or rock climbing, we seek to encourage customers to follow through and get the most from their investment.

- In a lot of companies, we’ve observed, support tends to become an island off the coast of the rest of the company. The wider team doesn’t interact much with support, and there’s often a breakdown of respect and quality. This is a deeply discouraging trend, and we endeavor to keep customer experience at the heart of what we do.

- Look at monthly reporting stats, but do not obsess over them. Mindless fixation on % customer satisfaction is not always helpful.

- No sales gimmicks. You won’t awkwardly be having to navigate emails about hidden subscription fees, bad user experience intended to make refunds harder, or any other such dark art. Honest marketing only.

*

You will be managing customer support on behalf of our clients. This means managing inboxes across a erse (and growing) range of fields, and more daily variety than any ordinary support role.

Our clients have intimately personal brands, and we take huge pride in our customer experience standards.

We’re presently looking for two people…

One person who can steadfastly manage customer support; holding down the fort.

Another who can be a helping hand in HelpScout, but who in time we’d like to advance to becoming an assistant producer. (Perhaps someone ambitious starting out wanting to go places.)

You will need great attention to detail in writing. We’re a small team, and in either role we’d like to get your help proofreading course content, quality assuring signup flows and members’ areas, and compiling testimonial notes for clients.

Both roles will be part-time to begin.

We’re entirely remote and (preferably) seeking two people able to cover North American working hours (where the majority of customers are).

We will very occasionally (every few months) ask you to cover a weekend when we have a new course launch – with days off the following week to make up for it.

To apply…

Simply write to [email protected] with a note on why you’d be a great fit, with quick mention in your subject line which of the two roles you’d like to apply for.

We have a no résumé policy – we just want to pick out the two best, most thoughtful and enthusiastic cover notes.

There’s no deadline, but those who apply sooner are at an advantage. We want to start onboarding right away, so please apply before December 8th. (Those that apply sooner are at an advantage.)

We won’t be able to get back to everyone; we can only plead forgiveness that we’re busy tending to customers. But for those we’d like to explore the possibility with, we’ll aim to get back within a week of your writing. (If you haven’t heard from us by then, please assume on this occasion you haven’t been selected for an interview.)

Thank you for reading. If you’re on the fence about applying: please do.

Best of luck, and we look forward to hearing from you!

Hannah