A BIT ABOUT USBig Time Studios is an award-winning web3 gaming studio that’s innovating the gaming landscape with its integration of crypto and NFTs. We are seeking a passionate and creative inidual to join our team as a Content Specialist. This is a unique opportunity to gain hands-on experience in the exciting intersection of Web3 and gaming while contributing to the growth of our brand.DESCRIPTIONWe are seeking a highly motivated Marketing Intern who is passionate about gaming, fluent in Chinese, and knowledgeable about the crypto space. As a key member of our marketing team, you will help us expand our reach in Chinese-speaking markets, engage with our growing community, and support our social media strategies. This internship is perfect for someone eager to explore the intersection of gaming, digital marketing, and the rapidly evolving crypto industry.RESPONSIBILITIES* Assist in the development and execution of social media strategies aimed at Chinese-speaking audiences* Stay updated on the latest trends in gaming, blockchain, and cryptocurrency to inform our marketing initiatives* Create engaging and relevant content for social media platforms, focusing on the preferences and interests of Chinese-speaking users* Collaborate with the marketing team to produce visually appealing, on-brand content that resonates with our target audience.* Engage with our community on social media platforms, fostering positive relationships and encouraging participation* Monitor social media channels, responding to inquiries and feedback from our Chinese-speaking audience* Track and analyze performance metrics to measure the success of our campaigns and provide insights for optimization* Assist in translating and localizing marketing content to ensure it aligns with cultural nuances and appeals to our target marketREQUIREMENTS* Current enrollment in a relevant degree program (marketing, communications, or a related field)* Fluency in Chinese (both written and spoken) is required* Strong understanding of the gaming industry, blockchain technology, and cryptocurrency trends* Familiarity with social media platforms popular in Chinese-speaking markets, such as WeChat, Weibo, and Douyin.* Creative mindset with excellent communication skills* Ability to analyze data and interpret metrics to enhance campaign performance* Proactive, self-motivated, and able to work both independently and as part of a team* Passion for gaming and a strong interest in the crypto spaceWHAT WE OFFER* Fully remote work* Experience working with gaming veterans who’ve created titles with a gross aggregate revenue of over $10B USD* Unlimited PTO* Experience in a new IP with franchise potential#Salary and compensation

Title: Customer Solutions Manager (Voice API)

Location: (Hybrid) Holmdel, New Jersey OR San Francisco, California

Job Description:

Who we are:

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

The API business unit focuses on API/CPaaS solutions which empower organizations with a customizable, omnichannel communications infrastructure, enabling them to connect with customers on their preferred channels throughout their journeys. With our easy-to-use APIs, global platform, and expert support, customers can abstract the complexity of communications and engage with customers in ongoing conversations.

Why this role matters:

As a Customer Solutions Manager, you’ll be responsible for fostering lasting relationships with Vonage’s most valued customers, in addition to collaborating with sales, solution architects, and engineers to deliver innovative communication solutions.

Working with a group of Vonage API customers, you will be their main point of contact. This entails defining the onboarding success plan to drive the customer’s outcome(s) and engaging them on a regular basis to ensure they are leveraging Vonage’s solutions in the most effective way. Using your consultative and analytical approach, you will be seen as a trusted technical advisor with industry expertise and identify new growth opportunities.

You will build strong internal relationships and be exceptionally organized. Most of all you are a customer-first advocate, with engaging communication skills and experience working with customers in the Communications Platform as a Service (CPaaS) / Communications industry.

In this role, you’ll:

• • Form strong relationships with customers to keep them fully engaged and supported throughout their relationship with Vonage, liaising with both a technical and business focused audience

• • Be the Voice of the Customer – identify and quantify the key factors for customer success, then communicate them effectively to drive the solutions provided by Vonage and develop a plan to meet said criteria based on regularly cadenced communications with your customer (Quarterly Business Reviews [QBRs], quality reviews, feature deployments, etc.)

• • Provide business, technical, and product knowledge

• • Develop and execute effective success plans to drive customer outcomes

• • Educate customers on how existing and new product features/functionalities will contribute to the growth of their business, bringing relevant internal stakeholders as needed

• • Organize and lead on-boarding sessions with internal teams and customers

• • Advise customers on how to get the most out of their solution to scale their business using Vonage’s different features and services

• • Understand and anticipate customers’ needs and goals; track customer progress against goals and report proactively on the health of their using Vonage’s APIs

• • Monitor account performance and identify upsell and cross-sell opportunities

• • Drive revenue growth by demonstrating value to your customer and identifying both up-sell and cross-sell opportunities for the account manager

• • Escalate any issue or risk that could reduce customer satisfaction and lead to negative revenue impact

• • Help to resolve complex technical issues in a timely manner

• • Engage with a number of accounts simultaneously. This requires strong time management, organizational, and priority setting abilities

• • Gather customer feedback related to product, ecosystem, and vertical requirements, as well as future customer roadmap objectives

• • Aide in the prioritizing of product roadmaps by informing product management of customer needs and the evolving landscape observed in the business verticals you support

• • Review customers’ satisfaction and health scores regularly to tackle any issues upfront and in a timely fashion

• • Proactively manage customer communication, through platform maintenance and disruption, ensuring they are fully informed with a high-touch approach

• • Help drive customer participation in marketing opportunities such as case studies, newsletters, blogs, webinars, and speaker opportunities

• • Work with cross functional teams, broadening your career experience and horizons

• • Develop a plan with the Account Management team to increase the penetration at your Key Customers, improving customer retention and providing better upper management visibility

• • Be innovative and make a positive impact on your customers, your team, and the company

What you’ll bring:

Required:

• • A robust customer-centric mindset and approach – making customers happy excites you

• • Proven experience working in a customer relationship management or customer facing account management role, with a technical customer base and both corporate IT projects and processes

• • Experience in project or program management, with a track record of consistently driving successful customer projects and programs

• • A tech savvy mind, with a good understanding of the trends driving innovation in technology (particularly in mobile, cloud, and consumer areas)

• • Demonstrated competency in voice technologies including SIP signaling, call flow analysis, capacity analysis and planning and programmable voice

• • An understanding of how Professional Services / Customer Success teams operate

• • Detail oriented with excellent account management, time management, and problem solving skills

• • Exceptional written and verbal communication skills, with a high-level of professionalism

• • Availability for regional travel (<5% of time) and the flexibility to work outside regular regional business hours when the need arises (10% of time)

• • Previous experience in using CRM systems (i.e. Salesforce), reporting/analytic systems (i.e. Tableau), and familiarity using general productivity tools (i.e. G suite, Confluence, and Jira)

Desirable:

• • Experience in all things CPaaS: Voice (VoiP), Video (WebRTC), Messaging (SMS, MMS, Social, and business channels such as WhatsApp, FB, and Viber), with an emphasis on Voice

• • The ability to be self-driven, maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture

• • Pragmatic, realistic, and able to build strong internal working relationships to support customer delivery requirements

• • Confidence and patience in face-to-face customer engagement, as well as the ability to lead internal and external meetings

• • Exceptional collaboration and teamwork skills

• • Instill trust and loyalty into your customer

• • Positive, proactive, and solution oriented attitude in everything you do

• • A highly quantitative approach to understanding, measuring, and forecasting both customer behavior and revenue

• • Bachelor’s degree in Computer Science, Information Technology, Engineering or a related field

• • Intellectual curiosity with a strong interest in evolving technology

• • Sense of humor, ability to empathize with customers, etc.

How you’ll benefit:

• • Medical, Vision, and Dental Coverage

• • Health Savings Account (HSA)

• • Income Protection

• • Maternity & Paternity Leave

• • 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options

• • Unlimited Discretionary Time Off

• • Three Paid Volunteer Days a Year

• • Tuition Reimbursement

• • Voluntary Legal Plan

• • Optum Employee Assistance Program

• • Discount on Auto, Home & Pet Insurance

Where you will work:

These roles are Hybrid located out of our New Jersey office, remote applications will be considered. Some travel to customers will be required.

Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor iniduals for employment visas, now or in the future, for this job opening.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for iniduals within the same role based on business conditions, departmental need or geographic location.

#LI-HB

Title: Customer Success Associate

Location: Remote, USA

Job Description:

Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).

Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we’re backed by leading VCs, including Insight Partners, Greylock, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).

Having raised $84M, we’re a well-funded startup and have invested in people and technology while growing our partnerships — responsibly.

We’re also proud to have received recognition from the fintech world. Awards we’ve won include:

• 2023 Best Consumer Lending Program by Tearsheet
• 2023 Best Point of Sale Product by Fintech Breakthrough
• 2022 Best Consumer Lending Solution by Finovate
• 2022 Best Emerging Lending Platform by Lendit (now Fintech Nexus)

But what you’ll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies.)

As a result of our efforts in building this healthy company culture, we’ve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.

Like any startup, we’re in it for the long haul, and we’re looking for people willing to join our journey of building something special together.

This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:

• Put customers first (that’s our M.O.)
• Act fast (leverage our startup environment).
• Lead the way (show and tell).
• Take ownership (everyone is hands-on here).
• Be a good human (no egos, build financial products that do right by people).

Learn more about our values here.

The Role

The Customer Success Associate (CSA) will play a pivotal role in directly engaging with our SMB customers to drive the successful activation of Wisetack as their preferred financing solution. This role is crucial in helping merchants understand how Wisetack can significantly boost their business growth while ensuring that new customers maximize their use of Wisetack to grow loan volume.

Key responsibilities include managing and nurturing customer relationships by owning the onboarding process, with a strong focus on hitting measurable activation metrics. While this role is not centered on traditional sales, the CSA will be deeply involved in activating newly signed-up merchants, ensuring they are fully equipped to leverage Wisetack’s offerings.

The ideal candidate will be highly adaptable, motivated, and eager to experiment with various strategies to refine and optimize our merchant activation playbook. This position requires someone who is intellectually curious, diligent, proactive, and deeply committed to customer success, always prioritizing integrity and long-term results over short-term gains. Additionally, the CSA will actively gather and relay product feedback from merchants, contributing to ongoing improvements and innovation within Wisetack’s offerings.

Responsibilities

• Onboard new customers using different channels (phone calls, video conferencing, emails and text messaging)
• Educate new customers about the benefits Wisetack brings to their business
• Executing ad-hoc activation campaigns, as determined by business needs
• Communicating merchant needs and feedback to the broader organization (especially product, marketing, and partner managers).
• Collaborate actively with the growth and product teams to ensure consistent experience, share learnings, and consolidate feedback.

Requirements

• 2+ years of experience in a customer-facing role, such as customer success, support, sales, or account management
• Comfort with the types of technology we use as a team: Salesforce, Tableau, Salesloft, Slack, Google Suite, and Confluence, to name a few
• Demonstrated ability to analyze customer data and feedback to identify trends and areas for improvement
• Strong verbal and written communication via phone, text, video conferencing, and email
• Strong organizational and time management skills
• Product orientation, as evidenced by prior work in a technology start-up

Bonus points

• Fintech experience
• Experience with the home services sector

Conclusion

The range of base salary for the position is between $58,000 – $81,600 plus equity, and benefits. Please note that the base salary range is a guideline, and inidual total compensation will vary based on factors such as qualifications, skill level and competencies.

Spend a little time on our About Us page and check out our Press page and our blog for more. If you think this might be a fit, we’d love to hear from you!

Customer Engagement Manager

Apply

locations

Remote/Nationwide, USA

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

JR241627

Job Title

Customer Engagement Manager

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Customer Engagement Manager (CEM) plays a pivotal role in driving retention and growth within Kaplan North America’s midtier supplemental education account portfolio. This is achieved through close partnership with sales leadership. Beyond retention efforts, the key function of the CEM role is account growth via strategic account planning, and the strategic identification and joint pursuit of cross-sell and upsell opportunities with sales counterparts. A Kaplan CEM is always looking for ways to turn mid-tier accounts into top-tier accounts.

The CEM must have four essential skills to succeed in the role: communication and relationship building, problem-solving and adaptability, data analysis and technical proficiency, and a customer-centric mindset and proactive approach.

The CEM drives account retention and growth by providing exceptional customer support to their account’s senior leadership and by forming and leveraging robust cross-functional ties within Kaplan to achieve desired retention and growth efforts. The CEM further instills Kaplan brand loyalty through proactive outreach to their clients, providing industry specific insights that link vertical trends to Kaplan offerings, leading to a more robust partnership that pushes business retention and growth. The CEM is responsible for monitoring and reporting account health and risk, contributing to sales forecasting clarity and accuracy.

Primary/Key Responsibilities

• Implement processes to facilitate effective relationship management with partners within the portfolio of mid-revenue generating supplemental accounts, fostering trust and loyalty while identifying cross-sell and upsell opportunities. The primary internal cross-functional stakeholder for this role is sales leadership.
• Act as the primary known point of contact for stakeholders within the portfolio, ensuring seamless communication and collaboration to drive mutual growth.
• Develop and deploy tailored engagement plans for different tiers of accounts within the portfolio, with a primary focus on retention, revenue growth, and maximizing cross-sell and upsell potential.
• Ensure the seamless delivery of customer contracts, exceeding expectations and actively identifying opportunities for additional product offerings.
• Conduct regular reviews of accounts to identify risks and opportunities, provide actionable feedback to the sales team and customer engagement directors, and implement risk mitigation plans as needed.
• Collaborate closely with assigned salespeople to develop and execute growth plans for each account within the portfolio, leveraging in-depth knowledge of both the accounts and KNA products/services to drive cross-sell and upsell initiatives.
• Proactively solicit and leverage partner feedback to identify cross-sell and upsell opportunities, incorporating insights into engagement plans and product development strategies.
• Utilize various data sources, including customer surveys, interviews, CRM, and LMS data, to assess the engagement score for the portfolio of accounts and identify areas for cross-selling and upselling.
• Continuously refine engagement plans based on partner feedback and performance metrics, optimizing strategies to maximize cross-sell and upsell potential and drive customer satisfaction.
• Track key metrics supporting partner engagement, including cross-sell and upsell rates, and assess progress towards meeting targets, making data-driven adjustments to drive continuous improvement in revenue growth and customer satisfaction.

Minimum Qualifications

• Bachelor’s Degree, Business or related field, or Associate’s Degree with four years of experience
• 4+ years of experience working in customer experience, account management, or program management with a large portfolio of accounts
• Process management
• Attention to detail
• Customer relationship management
• Strategic analysis
• Cross functional collaboration
• Matrix management
• Excellent presentation skills

Preferred Qualifications

• Master’s Degree or MBA

We offer a competitive benefits package including:

#LI-Remote

This position is a Salary Grade A: $31,200 to $78,600

Location

Remote/Nationwide, USA

Additional Locations

Employee Type

Employee

Job Functional Area

Sales

Business Unit

00092 Kaplan Health

At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here.

Diversity & Inclusion Statement:

Kaplan is an Equal Opportunity Employer. Our employees’ erse range of perspectives, ideas, and backgrounds give Kaplan a competitive edge in anticipating and surpassing the needs of our students in today’s global marketplace. We are dedicated to cultivating an inclusive workplace that values ersity, promotes equity, and integrates inclusivity into all aspects of our operations. We strongly believe that ersity strengthens our organization, fuels innovation, and improves our capacity to effectively serve our customers and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

Title: SVP Customer Success

Location: United States

Type: Full-time/ Remote

Workplace: remote

Category: Consulting Services

Job Description:

Our Culture

Quantum Metric’s number one objective is happy people, erse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, erse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work – from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

About the Role

As the SVP of Customer Success, your strategic and empathetic Customer Success (CS) leadership will help Quantum Metric retain our customers and empower our Customer Success team.

Our customer base is steadily growing, and we choose to support every new and existing customer by connecting their efforts to business outcomes through our world-class customer success organization. You’ll take the lead on those efforts. Some key areas you’ll focus on will be onboarding, product adoption, customer advocacy, data analytics & reporting, customer support, and retention/renewals.

Our Customer Success team is an organization of intelligent and driven iniduals. They are split into three primary roles which are Account Management, Customer Success Engineers and Business Consultants – all are dedicated to helping our customers make the best use of our platform and ultimately derive outcomes from the intelligence they gather from using Continuous Product Design.

You’ll know this role is right for you if you’d describe yourself as an energetic leader with a knack for operational proficiency, a customer-facing aficionado, problem resolution, a data analysis & reporting nerd, and an empathetic and experienced people manager. You will report directly to our Chief Operating Officer. We are looking for a thought leader in the CS space who will energize our team and that our Customers will be excited to work alongside.

Responsibilities

• Drive Customer Success Outcomes For Quantum Metric:
• Minimize churn by driving product adoption and increasing customer satisfaction, leading to impeccable customer health scores
• Motivate customer advocacy through references to new customers
• Act as an executive sponsor for high-profile customers
• Build and foster relationships with all customers, as well as our partnership ecosystem
• Foster a company-wide culture of delivering value to all of our customers

Define and Optimize The Customer Lifecycle:

• Alongside your CS Managers: onboard, train, and manage Customer Success functions for our clients including renewals, cross/up-sells, and customer advocacy programs
• Identify insights in our client’s feedback to company’s products based on client feedback, and provide strategic recommendations to drive product innovation and roadmap
• Standardize success plays at each point in our client journey, especially for common risk factors
• Define segmentation of our customer base and build scalable support strategies
• Optimize how Quantum Metric delivers value-added reporting and analysis to our customers
• Facilitate successful implementations and integrations with our customers and partners

Measure Effectiveness of Customer Success:

• Define your team’s operational metrics for Leadership & Board of Directors
• Establish important metrics and a system for reporting to Revenue Leadership
• Create a cadence for client health reviews and track success

Manage, Lead, & Develop Your Team:

• Foster an environment of collaboration both internally and externally
• Discover new high-potential contributors to join your team
• Create rapid onboarding process for new team members
• Encourage and support continuous learning within your team through mentorship and programming
• Reward great work from your team members and uplift them
• Coach and up-skill junior team members

Requirements

• At least eight years of leadership experience in customer-facing organizations
• Diverse experience working with Enterprise level customers
• The ability to manage and influence through persuasion, negotiation, and consensus building
• A keen sense of customer empathy and responsibility for growing company revenue
• A deep understanding of recurring revenue business models
• Experience analyzing data and translating customer insights into storied outcomes
• A curious, analytical, and process-oriented mindset with a demonstrated desire for continuous learning and development
• Enthusiastic and creative leader with the ability to inspire and mentor direct reports
• Excellent interpersonal communication and presentation skills
• Compensation: $250k-300k base + company equity and bonus eligibility

Nice to have:

• Knowledge of how content marketing is created, distributed and monitored
• Success rolling out Gainsight, Catalyst, Totango, or other CS platforms
• Experience working in or relating to the CX industry
• Specific experience in professional services delivery

Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you’ll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD

Healthy Rewards – Discount Programs

Calm App access

401k and Options / Equity

13 company holidays

Unlimited Paid Time Off

Sick leave

Parental/Adoption Leave

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities

Rewards and recognitions programs

Robust onboarding and training program

One-time stipend for work at home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.

Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%.

In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work list by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from erse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/

#LI-REMOTE #BI-Remote

Title: Scaled Customer Success Manager

Location: Denver, Colorado

Job Description:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and governance. We’re leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch’ in the 2023 BigDATAwire Readers and Editors Choice Awards.

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, ersity, integrity, and collaboration.

Who we seek:

As BigID continues to grow, we are laser-focused on delivering an exceptional customer journey for all of our customers. You will help develop a scaled customer success program for our scaled cohort of customers in the NAM region.

As a Scaled Customer Success Manager in either US Central or Mountain timezone, you will manage a broad portfolio of customers, ensuring their success by providing exceptional support and guidance through a one-to-many approach via developed playbooks, content delivery, metrics, and the right level of automation.

We’re seeking someone who has developed or supported a similar program or worked within a highly-scaled customer success environment. Initially, you’ll need to get hands-on with the NAM scaled book of business to establish a baseline, plan any tactical initiatives, and build out the scaled program. This role reports to the regional Customer Success Director and has high organizational visibility.

What you’ll do:

• Engage 1-to-1 with customers at critical points in their journey.
• Understand the customer journey and experience and help BigID evolve engagement strategies that improve time-to-value (TTV), retention, and growth.
• Identify opportunities to implement scale initiatives (i.e. one-to-many) that enable customer time to value and are repeatable and scalable.
• Define the critical measures and metrics for scaled customers, including when to rally the team to get a customer back on track.
• Collaborate with internal product, SME’s, services, and solutions teams.
• Iterate/test scale program initiatives and track results from our customers.
• Identify customer challenges/trends and work with internal teams on options to address them.
• Partner with sales teams to develop expansion opportunities.
• Share our Values of Care-Do-Try-Shine!

What you’ll bring:

• 2+ years of experience in a Customer Success or related role within the SaaS industry.
• Proven experience developing and executing customer success strategies, particularly for a scaled program.
• A passion for driving product adoption using change management strategies both 1-to-1 and at scale.
• Experience managing a large portfolio of customers (30+), with the ability to scale customer success efforts efficiently and effectively.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels of an organization through scalable communication methods.
• Proven track record of collaborating across functions to identify and mitigate risks in client accounts, ensuring sustained success and mitigating churn.
• Beneficial: background/experience in data management / data discovery / data governance / data security / information security or related fields.

Our Values:

We look for people who embody our values – Care, Do,Try & Shine.

• Care – We care about our customers and each other
• Do – We do what it takes to make a positive impact
• Try – We try our best and we don’t give up
• Shine – We shine and make it our mission to always stand out

The annual base salary range is $110,000 – $130,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with inidual and company performance.

BigBenefits:

• Work from home with a global remote-first community
• Global Culture Corner
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Robust DEI Program with several vibrant ERG communities
• Paid Parental Leave

#LI-Remote

#LI-KL1

About us

zondacrypto is the largest cryptocurrency exchange in Central and Eastern Europe. It is also a company created by creative people who believe that cryptocurrencies and blockchain are the future. When planning the further development of our platform, we are looking for people who are characterized by an open mind, unconventional thinking, commitment and a willingness to continuous development. People are the greatest value of our company, that is why we care for them and let them “spread their wings” through training and daily challenges.

We care about the satisfaction and comfort of our associates by constantly expanding the package of benefits. If you are looking for an interesting, demanding job, and you are also interested in cryptocurrency and/or investing in the stock market, be sure to apply for our offer.

About the role

Are you skilled in both English and Polish and passionate about crypto? We’re on the lookout for a Content Specialist who can bring creativity to our marketing team. If you’re enthusiastic about crypto and love crafting compelling content, we want you on board!

Your daily duties:

• creating short copy: website copy, banners, social media posts, ads;
• creating long copy: PR articles, blogs, PR comments, PR notes;
• working closely with internal communication and media team to prepare outstanding content regarding crypto industry;
• co-creating educational materials for zondacrypto Academy;
• together with a social media team preparing adaptation of global content to market needs;
• staying up-to-date on industry trends and developments to ensure that create materials are relevant and accurate;
• looking for new opportunities to deliver the best ever experience for zondacrypto clients;
• social media management.

You are a perfect candidate if you have:

• proficiency in English and Polish (min. C1);
• excellent written and verbal communication skills in both languages;
• good knowledge and passion for crypto;
• speed in writing - must have fast turn around times;
• strong initiative & creativity;
• strong attention to detail and ability to proofread and edit translations and original content;
• strong understanding and experience in different social media channels;
• organizational skills.

A few reasons to join our team:

• 100% remote work;
• stable cooperation based on a B2B contract;
• exciting team-building trips abroad two times a year;
• possibility of paid suspension of the contract - 26 days per year;
• corporate apartments in Europe that you can use;
• work in an international team providing services to global clients;
• great atmosphere and comfortable working conditions;
• business computer tailored inidually to your needs;
• Multisport card (valid in Poland);
• English lessons during office hours;
• private healthcare (valid in Poland);
• training budget.

Manager, Customer Success

Remote, United States

Business Insider is looking for a Manager of Customer Success to lead and manage our Customer Success team, supporting both Business Insider’s B2C and B2B subscription businesses.

Business Insider is for people who are driven, optimistic and always looking forward. Our mission is to inspire action through thought-provoking stories. We tell our audience what they want and need to know to improve their lives and the world with storytelling that is accessible, smart, sometimes unexpected, and always helpful. Our team members embody and uphold Business Insider’s three core values: we are all one team, we are effective, and we strive to get better every day.

Our Customer Success team within subscriptions is the backbone to the subscriptions business to ensure our clients are getting the most value of their subscription and an excellent experience for all subscribers

The Role & Team:

Business Insider is looking for a Manager of Customer Success to lead and manage our Customer Success team, supporting both Business Insider’s B2C and B2B subscription businesses, ensuring an excellent experience for all subscribers. This role will oversee the entire customer success journey, including support for our consumer subscribers as well as relationship management for our B2B customers.

As the Manager of Customer Success, you will manage a B2B Customer Success Manager (CSM) who is responsible for client communications and engagement across the subscription lifecycle, including renewals and new business inquiries. Additionally, you will oversee various customer support systems (e.g., HubSpot, Zendesk). You will also lead the management of 2-3 agents from a third-party customer support vendor, ModSquad, ensuring they deliver exceptional support to our consumer subscribers.

This role reports directly to the Vice President, Customer Success, and Group Subscriptions, and sits on the Subscriptions team. This role will be remote.

Key Responsibilities:

• Hands-On Support Management:
  • Directly review and manage support queues, including open and new tickets, and escalations. Identify and resolve immediate issues, and ensure proper handling of group subscription requests.
• Escalation Management:
  • Oversee and occasionally manage escalations related to receipt issues, checkout/payment problems, access and tech issues, email changes, and complicated refund requests. Utilize established escalation protocols, and ensure clear communication through relevant platforms.
• Customer Experience & Retention:
  • Lead initiatives to enhance the overall customer experience, ensuring high levels of satisfaction and retention for both B2C and B2B customers.
  • Analyze customer data (e.g., usage patterns, satisfaction, churn rates) to identify trends, areas for improvement, and upsell opportunities.
• B2B Customer Success Management:
  • Manage and mentor a B2B CSM, guiding their efforts in client communications, renewals, and addressing new business inquiries.
  • Develop and execute retention and inbound strategies for the B2B segment, setting clear objectives and timelines.
• Process Improvement & Innovation:
  • Continuously review and optimize existing processes and tools to enhance efficiency and effectiveness across the team.
  • Collaborate with Product, Tech, and Marketing teams to communicate customer feedback, drive product improvements, and support marketing initiatives.
• Vendor & Systems Management:
  • Train, enable, and monitor the performance of ModSquad agents, ensuring they meet key performance indicators (KPIs) and service level agreement (SLA).
  • Optimize and manage customer support systems (e.g., Zendesk) to ensure seamless operations.
• Data-Driven Decision Making:
  • Leverage data and analytics to inform decisions and strategies, creating dashboards and reports that provide real-time insights into customer health and engagement.
  • Work closely with cross-functional teams to ensure accurate and accessible customer data.

The Ideal Candidate:

• Strategic Thinker: You have a keen eye for identifying areas of improvement and can develop and execute strategies that enhance the customer experience and drive retention.
• Data-Driven: You can analyze complex data sets, draw actionable insights, and communicate these findings to stakeholders clearly and concisely.
• Innovative Problem Solver: You are always seeking ways to streamline processes and implement innovative solutions that enhance efficiency and effectiveness.
• Fast Learner: You have the ability to take in and quickly digest new information and desire to learn quickly in a fast-changing environment.
• Strong Communicator: You can communicate effectively with stakeholders at all levels, from senior executives to team members, ensuring alignment and clarity.
• Leadership & Mentorship: You have experience managing and mentoring direct reports, helping them grow and succeed in their roles.
• Customer Success or Customer Support: Experience in customer success, customer support, or a related field.
• Technical Skills: Experience with customer support systems like Zendesk and CRM platforms. Familiarity with data analysis tools is a plus.

Salary & Benefits:

• Base salary: $85,000-$95,000 (dependent on skills, experience, and competencies)
• Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
• Comprehensive medical, dental, and vision insurance plans
• Matched and vested 401k plan
• Access to resources for financial planning guidance, family planning services, mental health reachout and Employee Assistance Programs (EAP)
• Additional benefits include commuter benefits, phone reimbursement, gym membership discounts, and more

Business Insider is committed to providing equal employment opportunities and, when making employment decisions, does not discriminate based on race, ethnicity, gender, gender identity or expression, sex, sexual orientation, age, nationality or national origin, religion, disability, familial status, and military or veteran status. We encourage members of traditionally underrepresented groups to apply.

Are you passionate about this opportunity, but worried that you don’t have 100% of the experience we’re looking for? We still want to hear from you! Apply online and let us know why you would make a great addition to the Insider community.

About Business Insider:

Business Insider is a global journalism company that covers the world of business, tech, innovation, and beyond. With headquarters in New York and offices in San Francisco, Los Angeles, London, Belfast, and Singapore, we reach an audience of more than 375 million with storytelling that’s fascinating, unexpected, and always helpful.

As a company, we strive to be inspiring and effective, we value Diversity, Equity, Inclusion, and Belonging. Our company motto is “get better every day,” which means we value all people. Diversity reflects the different life experiences, identities, and perspectives that make each of us unique. For more information on our DEI mission click here.

Business Insider supports a distributed workforce that allows for varied work locations. Many roles are eligible for 100% remote or hybrid remote/office work unless otherwise noted.

Title: Director of Customer Success

Location: Remote – Clinical, ImPACT-Full time

Description

As the Director of Customer Success at ImPACT Applications, your primary responsibility is to enhance customer value and satisfaction. By focusing on retaining current business, expanding account revenue, and ensuring smooth adoption and prompt support, you will play a critical role in expanding ImPACT Application’s reach and ensuring more athletes and patients worldwide safely recover from mild traumatic brain injuries.

In this role you will get to:

• Cultivate retention of existing business by ensuring customers get the most value from our products and services
• Lead, mentor, and develop a Customer Success team
• Partner with Operations department to iterate on customer health scoring mechanism founded in SaaS success best practices
• Grow existing account revenue by helping customers expand usage of our products & services across service lines
• Provide monthly forecasts of renewal sales performance to ImPACT General Manager
• Partner cross-functionally with ImPACT’s Product Manager to establish CSAT baseline score
• Create an efficient adoption process that ensures all customers successfully navigate from initial purchase to actively testing
• Successfully convert existing Healthcare customer base to new subscription model, iterating on incentives to retain and expand accounts
• Advocate on behalf of our customer needs to the Product team

Disclaimer

Requirements

• 5+ years of Customer Success experience, 2+ years of management experience
• SaaS experience
• Experience working at a high-growth or small business
• HealthTech / MedTech experience is a plus
• Ability to set a clear vision and strategy
• Proficiency in identifying and addressing skill gaps within the team, investing in training sessions for product knowledge and customer engagement enhancement
• Strong communication and conflict resolution skills
• Skill in fostering cross-functional collaboration
• Ability to understand the healthcare customer base, identifying needs, preferences, and potential objections
• Capacity to create mechanisms for capturing feedback

Physical Requirements for this position

• Remote
• Up to 5% travel for off-site team meetings
• May require stationary positions (sitting or standing) for extended periods.

Benefits

• Medical, Dental, and Vision plans
• Company paid basic life and AD&D insurance
• Company paid short-term and long-term disability
• Supplemental life insurance options
• Company paid Employee Assistance Program (EAP)
• Retirement plan with discretionary company matching
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Premium subscription to Calm for employee and dependents
• Company paid time off (PTO)
• 13 named holidays, 2 floating holidays, and 4 early-release half days
• Flexible work arrangements
• Work-from-home expense reimbursement
• Tuition Reimbursement Program
• Company orientation and 30/60/90 Day Onboarding

Who is Riverside Insights? Riverside Insights is a growth-focused business on a mission to elevate one billion lives globally by 2030 through research-based assessments and technology for educational professionals, students, clinical and behavioral health clients, and workforce talent.

Why Join Our Team?

Riverside Insights is an Equal-opportunity Employer:

Our Commitment to Diversity & Inclusion:

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Social Media Manager

Remote

ARE YOU READY TO TAKE YOUR CAREER TO NEW HEIGHTS? ARE YOU SEEKING A NEW CHALLENGE IN A DYNAMIC SECTOR?

This is a very exciting and highly innovative time here at Outside.

OUR TRUE NORTH:

Outside Interactive, Inc., the premier hub for active lifestyle enthusiasts, offers best-in-class content and experiences to more than 70 million of the worlds most passionate outdoor, wellness, and endurance enthusiasts every month. We inspire a broad and erse audience to do the activities they love with greater enjoyment, inspiration, and knowledge and are dedicated to making real change in the outdoor and fitness industries.

The Outside Network is seeking a savvy Social Media Manager to guide and develop our creative content strategy across our Outside and Adventure Brands. This role will be responsible for shaping and targeting associated brand networks content across various platforms, with a major focus on Instagram and TikTok. Additional platforms include Facebook, X, Threads, YouTube, and other emerging channels relevant for each brand. The ideal candidate will be a creative storyteller, expert in social media trends, and possess a keen eye for detail and data. They will specialize in content strategy and development, team management and collaboration, audience engagement and growth, and performance monitoring and reporting. The Social Media Manager will be hands on, posting on our platforms alongside the rest of the team.

Within 1 month, you will:

• Understand and guide how to leverage video and photography to tell engaging stories and showcase our brands essence.
• Actively engage with social media accounts and manage posts.
• Oversee Outside and Adventure brands team of social media strategists and contractors, ensuring alignment with respective brand goals and objectives.
• Collaborate with the editorial and sales teams to ideate and define content and SEO goals.

Within 6 months, you will:

• Concept and create content that is social first across key platforms.
• Develop and implement quarterly content strategies with Outside and Adventure brands to effectively reach target audiences and achieve marketing goals.
• Stay updated with content trends, consumer preferences, and advancements in tech by providing a quarterly one-sheet on what is happening across social.
• Research and define brand audiences to ensure content relevance and appeal.
• Work alongside Social Media Manager of Cycling and Endurance Brands to track social KPIs and ccontent analytics and to generate monthly and quarterly reports and present data for monthly Social All-Hands.

Within 12 months, you will:

• Oversee and manage quarterly and monthly content calendars with brand social teams ensuring consistency across all platforms.
• Work closely with the Director of Audience Development to identify opportunities and implement strategies that grow the audience and build brand communities. The goal is to drive loyal traffic and foster a desire to become members of Outside, ultimately increasing both engagement and O+ membership.
• Utilize insights from SEO and other analytics to recommend changes to content and strategic approach.
• Continuously improve campaigns to increase efficiency and performance.

What YOU bring to Outside: (Preferred Qualifications)

• 5+ years of experience managing a portfolio of brands, with a preference for those in the Outdoor, Adventure, Cycling, or Endurance space.
• Proven experience as a social media manager or similar role, preferably within a content-driven or media organization.
• Exceptional storytelling skills with a portfolio showcasing creative visual content.
• Strong understanding of social media platforms, especially Instagram and TikTok.
• Excellent knowledge of content and consumer trends.
• Proficiency in content creation apps and tools and analytics software.
• Strong leadership and team management skills.
• Excellent communication and collaboration abilities.

What We Offer:

Entirely remote jobs that could be performed in Colorado: Employees can expect to be paid a salary between $70,000 to $85,000 per year . Additional benefits include health care, vision, dental, retirement, Flexible Time Away, sick leave, and more. This salary range is merely an estimate and may vary based on an applicants location, market data/ranges, an applicants skills and prior relevant experience, certain degrees and certifications, and other relevant factors

We are committed to fostering a erse and inclusive workplace. Outside Inc is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristics. Pursuant to applicable laws, we also make accommodations for qualified iniduals with disabilities. We believe a erse team is a strong team, and we encourage candidates from all backgrounds to apply.

Social Media Content Creator

Washington, DC / Remote

Communications Communications

Regular – Full Time

Remote

Job Title: Social Media Content Creator

Department: Communications

Location: Washington DC (preferred) or Remote. This position requires an ability to travel.

Reports To: Director of Social Media

Supervises: NA

Context: At the Sierra Club, we believe in the power of interdependence. Together, we remain committed to the fight for a healthy climate built on a foundation of environmental, racial, economic, and gender justice a future where all people benefit from a healthy, thriving planet and a direct connection to nature. As the climate crisis and deeply entrenched systemic racism all fuel injustice, we will continue to fight for a bold, transformational agenda that recognizes the interconnectedness between our planet, our humanity, and our future. By recognizing that our destinies are tied, we continue to name that all things are fundamentally connected, and the overlap between ecology, race, gender, and representative government will move to either advance our collective humanity or to oppress it. Sierra Club has close to 800 staff across the country and a network of 64 local chapters that are led and fueled by thousands of volunteers. We are also proud to be a unionized employer, with three labor unions representing more than half of our employees.

Scope:The Social Media Content Creator is a specialized one stop shop for creating effective photo, video, audio, graphic and live content for social media that engages a variety of audiences across social media platforms and builds creative engagement strategies based on their vast awareness of, and interest in, current social, content and creative trends. This role is responsible for creating a high volume of quick-turn social media content, actively engaging daily with social media audiences, developing creative brand awareness strategies for social media, and supporting departments across the organization with high level social media creative asset ideation and creation.

The successful candidate will be a highly creative visual and social strategist. They will have a wide range of high volume, quick-turn creative content execution skills, an understanding of the how and why of social media best practices, the flexibility, creativity, and agility to adapt to the ever changing social media landscape, and a passion for connecting with climate concerned audiences and the environmental movement as a whole.

Job activities include but are not limited to:

• Content Strategy: The social media content creator assists in the planning, scheduling, and post creation for the Sierra Club social media calendar. They work in close collaboration with teams across the organization to create impactful and reflexive multimedia content arcs that develop narratives, build spokespeople, educate and activate the Sierra Club base through the delivery of integrated multi-platform multimedia content packages. This role must thread the needle between leveraging cultural trends while utilizing Sierra Clubs social media tone and values analyzing existing and growing edge audience characteristics in order to tailor content effectively.
• Dynamic Content Creation: The social media content creator creates a high volume of engaging and educational posts, videos, and graphics that promote the Sierra Club vision, mission, and values to achieve organizational goals within a short lead time. This position requires short-form copywriting in varied audience tones for social media and YouTube. They will also assist in the production of real-time content, live videos, and interactive sessions in collaboration with teams across the organization and external partners.
• Community Management: The social media content creator engages with audiences across all social media platforms, responding to comments, messages, and replies, and engages with external accounts content to build brand awareness and presence on social media in effective proportion to the amount of posts scheduled daily. They monitor social media trends, reporting back to teams with current relevant information on a regular basis to assist in strategic social media development and develop community management strategies that build brand awareness and social media presence such as curating music playlists and collaborations with outside partners.
• Analytics and Reporting: The social media content creator tracks engagement metrics such as likes, shares, comments, and reach. They analyze the effectiveness of different content types and campaigns and provide reports to management and cross departmentally on social media performance. They maintain an ever growing holistic understanding of social media data analysis and apply concepts to strategic planning and discussions.
• Collaboration and Networking: This position proactively coordinates with other environmental organizations to amplify reach and share resources — able to professionally represent the Sierra Club’s stance and priorities. They identify potential influencers for partnerships to strengthen audience strategies and campaign outcomes and develop friendly parasocial relationships with like-minded inidual and organization social media accounts. They assist in the development and execution of influencer partnerships — deploying a clear theory of change around the choices, timelines and engagement.
• Content Optimization and SEO: The social media content creator optimizes social media content for search engines and platform algorithms in collaboration with the web development team and Sierra Magazine. They use on-platform tools effectively to amplify reach and impressions and continuously update content strategies based on SEO analysis and feedback.
• This position directly relates to the 24-hour news cycle which will sometimes require weeknight and weekend hours. Performs other duties as assigned.

The successful candidate must demonstrate the following skills, experience and competencies:

• Digital Media Proficiency: You have a strong track record of skilled video production, editing, and graphic design using tools such as Canva, Adobe Photoshop, Adobe Premiere Pro, CapCut, Instories and on-platform content creation tools. You are proficient in social media management platforms such as Sprout; and have expert knowledge of social media platforms (Instagram, Twitter, Facebook, LinkedIn, TikTok, BlueSky, YouTube, and Pinterest).
• Creative and Narrative Expertise: You are a skilled storyteller and narrative strategist able to connect emotionally with audiences while generating fresh, appealing ideas for content that promotes Sierra Clubs vision, mission and values in order to achieve organizational goals. You are a creative problem solver, able to overcome social media challenges. You demonstrate high-speed metal agility with a strong ability to be flexible and adapt to ever-changing social media landscapes.
• Strong Writing and Editing Skills: You come to this role with substantial experience in writing short form copy for social media and marketing campaigns. You have the ability to craft a high volume of clear, persuasive and engaging content with short lead time, and within the brand style guide. You are proficient in grammar, punctuation and style while also able to adapt to current social linguistic trends.
• Communication and Interpersonal Skills: You have strong verbal and written communication skills that can be applied to everything from internal cross-departmental team projects, to external engagement with followers, responding to inquiries on social media platforms. You are proficient in networking and collaborating with other environmental organizations and influencers. And you have a positive, energetic and engaging demeanor that translates across social media content.
• Project Management: You have a proven track record of skilled planning organizing and managing complex content calendars, campaigns, and competing priorities. You manage multiple tasks and work streams at once, effectively prioritizing and meeting deadlines on time. You are excellent at time management, with a proven track record of managing complex priorities and partnerships with timeliness, transparency, and attention to detail.
• Committed to evolution. You are committed to continuously deepening and evolving your own understanding of systems of oppression through study, openness, and humility. And you easily recognize your own relationship to privilege and power, examining and shifting your behaviors as appropriate.
• Uplifting and additive. You see mistakes as opportunities for growth; problems as catalysts for solutions, and inspire others along the journey. You carry a constructive approach, can-do attitude, a sense of humor, and authentic kindness wherever you go.

The strongest candidates will also demonstrate the following skills, experience and competencies:

• SEO and Analytics. You understand SEO principles and can leverage this knowledge to enhance content visibility including a general understanding of aggregated search algorithms and flexible adaptation of SEO concepts for social media. Youre able to use analytic tools to gauge content performance and adjust strategies accordingly.
• Knows Our Work. You have experience in the environmental movement or social justice advocacy space: Your social media projects have included campaigning, creating public demand for a policy, holding the decision makers accountable, and/or taking delivery on campaign goals. You are in tune with the communities we work with; able to lead in the development of content strategies that leverage cultural trends while meeting concrete outcomes and content needs.
• User Generated Content:Successful recruitment, production and distribution of user generated content campaigns. Experience training and developing the social media skills of grassroots volunteers.

$70,000 – $80,000 a year

Compensation and Benefits

The salary range for this position is $70,000 – $80,000 annually.

This position is represented by a collective bargaining unit and is subject to the terms and conditions of the contract between Sierra Club and Progressive Workers Union.

The Sierra Club offers a competitive salary package commensurate with skills and experience plus excellent benefits that include medical, dental, and vision coverage, and a retirement savings 401(k) plan.

This is a category 5, exempt, represented position.

Sierra Club values the expertise and talents of foreign nationals. Sierra Club sponsors both nonimmigrant and immigrant visas when certain criteria are met, based on immigration laws and organizational needs. Such sponsorship is at the discretion of the Department Head and Sierra Club People Department in consultation with the employees manager. The Sierra Club cannot guarantee the approval of a visa petition. The Sierra Club is an equal opportunity employer committed to workforce belonging.

To Apply

The Sierra Club provides equal employment and advancement opportunities to all staff members. Employment decisions are based on merit, qualifications, lived experience and skills. The Sierra Club does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, national origin, immigration status, socioeconomic status, ancestry, age, size, sex, sexual orientation, gender, gender identity, familial status, veteran status, disability, AIDS/HIV status, medical condition, prior conviction, arrest history, traits historically associated with race, including, but not limited to, hair texture and protective hairstyles, or any other characteristic protected by law.

The Sierra Club values applicants who are people that identify as Black, Indigenous, and other minoritized groups; women; queer, transgender, gender non-conforming, and gender fluid people.

Explore, enjoy and protect the planet.

We are a fast-growing full-service Amazon Agency based in London seeking a hardworking and enthusiastic brand manger / project manager. Despite being a UK-based business, most our clients are based in the US.

You will work closely with the company directors to complete tasks for the brands we work with on Amazon. We are looking for candidates who can work in a fast-paced environment while maintaining a high level of attention to detail.This is a fantastic opportunity to get in at the early stage of the business and help shape some of our brands.Required skills for this role:

• 2+ years experience working with Amazon Seller Central
• Proficient usage of Helium 10 proficiency (or similar tool), Microsoft Office (Word & Excel) and Google Suite (Docs & Sheets).
• Strong communication (verbal & written) skills; advanced command of the English language.
• Adept with the ability to grasp new concepts quickly.
• Able to multitask and solve problems in an efficient and timely manner.
• Impeccable attention to detail and able to work well autonomously.
• Base level knowledge of Amazon ads
• Amazon PPC knowledge would be a huge advantage but not essential 

Tasks for the role:

• Liaise work clients to execute their Amazon strategy
• Organize tasks internally 
• Work on long-term strategic projects for the business
• Work with the rest of the team to execute listing optimisations, catalogue work, shipment plans etc.
• Inventory forecasting and management

If you are interested in this role, please reply with your prior experience and examples of your work.

Job Type: Full-time

Schedule:

• Monday to Friday

Experience:

• Amazon Seller Central: 1 year (Required)

Work Location: Remote

Salary and compensation

We have an opening for a Principal Data Engineer/Architect to collaborate with our Data Platform and Segmentation teams to build solutions that improve our ability to process and leverage data and improve our data integration velocity. As a Data Engineer/Architect, you will partner with various teams to develop business requirements to standardize the business input and develop a long-term vision. You'll play a pivotal role working with other Data Engineers who build and maintain the data pipelines and data lake that enable and accelerate Data Science, Machine Learning, and AI, as well as the engine for real-time segmentation and marketing automation within Constant Contact.What you’ll do: * Work closely with Data Science/ML/AI teams to leverage and provide access to the vast data available for data-driven marketing insights for our customers* Work with cross-functional teams, define data strategies and leverage the latest technologies in data processing and data analytics* Design, implement, and build data models and pipelines that deliver data with measurable quality under the service level agreement* Design, develop, and deliver improvements to Constant Contact data integration practices, data analytics, and real-time stream processing* Work with the teams and stakeholders to scope and prioritize solutions* Establish rigorous engineering processes to ensure service quality, delivery of new capabilities, and continuously improve metrics.Who you are:* 8+ years experience in business analytics, data science, software development, data modeling, and/or data engineering work* 3+ years of experience creating high-quality data pipelines* Proficiency in Java, Python, and SQL* Strong understanding of OLAP concepts with experience with OLAP technologies such as ClickHouse, Druid, Pinot, or similar platforms* Familiarity with search technologies such as Elasticsearch for high performance real-time applications* Experience orchestrating data pipelines with technologies such as Airflow, Dagster, and/or NiFi* Familiarity with stream-processing frameworks such as Apache Flink* Experience with AWS cloud services including, but not limited to, Kinesis, Glue, S3, Lambda, API Gateway, DynamoDB, and Athena* Experience with Docker and Kubernetes * Certification in AWS Cloud (AWS Certified Solutions Architect or similar)#LI-HK1 #LI-Remote #Salary and compensation

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"

About Hypercore:

Hypercore, is a post-seed startup backed by at.inc/, Y Combinator and FinTech experts, that is transforming the landscape of non-bank lending, a $140T industry. We provide a data-first loan management platform designed for commercial and direct lenders who aspire to scale their businesses efficiently and effectively. Our data-first approach simplifies loan management, giving lenders the power to centralize their data, automate processes, and gain valuable insights.

Job Description:

Hypercore is looking for a Growth Marketing Manager to join our team and play a pivotal role in shaping the future of non-bank lending. This is an exciting opportunity to establish the bedrock of our brand and forge connections with our market through effective communication strategies.

As a Growth Marketing Manager at Hypercore, you will be responsible for developing and executing marketing initiatives that drive customer acquisition, engagement, and retention. You will work closely with the CEO to leverage data analytics, digital marketing, and automation tools to supercharge our growth trajectory. This role offers a unique opportunity to make a significant impact on a massive expanding industry.

Responsibilities:

1. Develop and Execute Growth Strategies: Create and implement data-driven marketing strategies to generate leads, and drive conversions.

Qualifications:

* Bachelor's degree in Marketing, Business, or a related field. MBA or relevant certification is a plus.

Why Hypercore?

* Join a start-up with an incredibly fun and exciting culture, backed by leading investors.

If you possess these qualities and are excited about the opportunity to join an early-stage startup and make a significant impact on its success, we encourage you to apply.

",

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About the OpportunityThe VP of Business Development’s main goal is to help and guide the growth of the Kadena ecosystem through strategic planning and carefully crafted decisions. The role will liaise with Business Development and Strategy departments to ensure always being up to date on current and future Kadena developments. It is expected for this knowledge to translate to concise and actionable business and strategic roadmaps that will help ultimately propel Kadena and its ecosystem to leaders in the crypto space.The candidate is expected to learn existing Kadena processes and company culture, and to bring forward such values to the ecosystem as a whole. As novel initiatives take form, the need may arise to shift focus to growing, managing, and scaling said companies. The initiatives include but are not limited to ecosystem investment vehicles and other strategic opportunities that require direct input and/or staffing of Kadena employees.The Kadena ecosystem will grow rapidly and dynamically in the coming years, so the candidate must be comfortable and capable in quickly capitalizing on arising opportunities and ready to take on roles and responsibilities best suited to maximize ecosystem growth. We will be looking for a candidate with a strong entrepreneurial spirit and a character that is welcoming of new challenges that will arise in a fast-paced and high-growth industry.How You'll Make An Impact* Interface directly with Kadena’s leadership and iterate on business strategies* Define and manage a comprehensive budget for the Business Development department* Oversee Kadena grants program [targeting >$10M granted annually]* Source and manage key partnerships for Kadena* Actively recruit, manage, mentor, and train members of the Business Development team and ensure that the team is exceeding its quota (lead generation, qualifications, opportunities)* Cultivate strong relationships while actively prospecting new business opportunities * Expected to cover any arising business or operational need that may arise within Kadena or Kadena-related companies * Interface with marketing department for community and communications* Interface with engineering department for technical review of grants and partnerships* Maintain up-to-date docs of goal progress and timelines* Liaise with Kadena ecosystem companies and assist with business and managerial needsWhat Sets You Apart* 5+ years of financial and/or business development experience* 5+ years of experience in complex business operations and planning* 5+years of experience mentoring iniduals on business and management aspect* Ability to create institutional-grade spreadsheets and presentations* Experience or familiarity with cryptocurrency is a big plus* Passion for relentless improvement and delivering high quality business documents that can be used internally and externally* B.S. or M.S. in Business/Finance preferredKadena requires all employees to be fully vaccinated against COVID-19 as a condition of employment. Kadena considers requests for reasonable accommodations for medical or religious reasons pursuant to applicable law.What We OfferThis role has an annual starting salary range of $170,000 - $270,000 + benefits listed below. Actual compensation is influenced by a wide array of factors including but not limited to your inidual skills and experience.Fully paid medical, vision, and dental insurance for full-time employeesFlexible savings accountsCompany coin optionsUnlimited PTO (and a culture of taking time off) + HolidaysCompany wide closure between Christmas and New YearsRemote company with annual in-person offsiteHome office setup stipendThe application window for this role will close on July 5, 2024 at 5:00 pm EST.Who We AreKadena is the industry’s only scalable layer 1 Proof of Work (PoW) blockchain. The principal feature that drives Kadena is scalability, which enables Kadena to deliver infrastructure-grade performance for any blockchain project. Along with our own smart contract language Pact, Kadena's platform provides the world the tools and environment to turn ideas and ambitions into reality. Founded by Stuart Popejoy and William Martino who created JP Morgan’s first blockchain and led the SEC’s Crypto Committee, Kadena aims to allow for true blockchain mass adoption.At Kadena, we value ersity, curiosity, a work/life balance, kindness, and teamwork.Our Commitment to YouAt Kadena we know that cultivating ersity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no inidual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural ersity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.#Salary and compensation

About ArgentArgent aims to be crypto’s defining company: the first to bring the benefits of self-custody to a global audience. Giving people control of their assets and identity, and helping them to enjoy new economic opportunities.To do this we’ve built the first smart wallet. As different from traditional wallets as smart phones were to 90’s phones. Argent is easier, safer, cheaper, and greener.As a company, we’ve raised a $40m Series B from Paradigm, Index Ventures and Creandum, putting us in a strong financial position with 4 years of runway.We work remotely across Europe, prioritizing autonomy and flexibility. And it’s a particularly exciting time to join as we’re launching new breakthrough products on Starknet.“we need wide adoption” of wallets like Argent (Vitalik Buterin, Ethereum co-Founder)About the teamThe Growth Team is the engine that drives Argent's growth around the globe. Our goal is to make Argent the home of all things DeFi globally.As a team, we combine creativity and data to maximise our reach, acquisition and retention. We are always testing, never afraid to fail, but always back up our ideas with data or logic.As a Product Marketing Manager, you will get to:* Create and own the long-term marketing strategy for our suite of products* Design impactful, data-driven quarterly roadmaps to help boost adoption of our products* Leveraging knowledge obtained from proper feedback loops to extract data-driven, actionable marketing performance insights to help inform strategy* Creating go-to-market strategies by taking the lead in shaping effective launch strategies for our products and features* Providing creative excellence and flawless execution by coordinating and delegating cross-functionally* Crafting value propositions, formulating clear messaging and positioning, and orchestrating PR strategies for campaignsYour experience should include:* Experience in either B2B or B2C product, brand, or consumer marketing in a fast-paced environment* Excellent track record in consumer marketing and creative acumen, with an understanding of channels, including in-product, digital, CRM and PR* Demonstrated ability to analyse and distil data into actionable insights and to inform campaign strategy and product development* Experience working in a crypto startup, or a deep passion and strong knowledge of the industry* A hands-on attitude and the ability to self-manage and get things doneYou might also have:* Strong knowledge and understanding of the Blockchain technologies, with a focus Layer 2 solutions like Starknet.What you’ll love about Argent:🌍 Work anywhere in Europe. The best part? No commute!🧘 Work flexibly and autonomously. Shape your work day to suit you so that you have plenty of time to care for kids or cats, and - most importantly - yourself.💰 Equity in a high growth startup backed by the investors of Spotify and Slack.🛩 Trips across Europe! For one week every quarter we meet in person as a company to explore new solutions and to have fun. So far we’ve stayed in Nice, Toulouse, Brussels, Lisbon and Barcelona. Ideas for our upcoming trips are welcome!👶 Generous parental leave.💻 Equipment - tech setup of your choice.🤙 Build a new industry with us, defining the future of the webOur Values:You can find more information on each of our values here.Equal Opportunity Statement:Here at Argent, we want to build a definitive suite of crypto products that work for everyone, giving more people access to the economic benefits of Decentralised Finance. We also truly believe that, in order to build an inclusive product, we need to foster an inclusive working environment and a erse team of passionate Argonauts. We encourage our colleagues to work flexibly and autonomously, in the way the suits them and their lifestyle.We’re an equal opportunity employer, and encourage people from all backgrounds to apply. Your application will be reviewed without attention to sex, marital status, race, nationality or ethnic origin, disability, sexual orientation, gender identity, age, religion, working practices, medical history, neuroersity or any other personal or protected characteristics.#Salary and compensation

Work with the BestOrderly Network is the permissionless backend of Web3's capital market, acting as a decentralized exchange Lego set. It empowers both developers and traders by offering the best features of centralized and decentralized exchanges. Developers can leverage Orderly Network's SDK to effortlessly build DEXs, launch crypto derivatives, and integrate with other DeFi protocols – all with just a few clicks.Traders benefit from sound liquidity, shared and unified across blockchains. Orderly Network offers the speed and efficiency of centralized exchanges (gasless and ultra-fast transactions, omnichain deposits/withdrawals) with the transparency and security of decentralized exchanges (on-chain asset custody, permissionless listings). This translates to anytime trading of any asset on any blockchain, with a completely abstracted backend ("chain abstraction").A Glimpse into Your Future at Orderly Network* What we're looking forWe are seeking a passionate and dynamic Developer Relations Specialist at Orderly Network. As a Developer Relations Specialist, you will build and maintain relationships with developers, fostering a thriving developer community around our products and services. You will act as a liaison between Orderly and external developers, advocating for their needs while representing Orderly's interests.* What will you be working on?* Developer Advocacy: Champion our products and services within the developer community through presentations, workshops, webinars, and other events. Provide technical guidance and support to developers using our APIs, SDKs, and other tools.* Community Building: Build and nurture a vibrant developer community around our products. Engage with developers through online forums, social media, and developer meetups. Encourage collaboration and knowledge sharing among community members.* Feedback Gathering: Gather feedback from developers regarding their experiences with our products and services. Act as the voice of the developer community within our organization, advocating for improvements and new features based on developer needs and pain points.* Content Creation: Create technical content such as blog posts, tutorials, and sample code to help developers understand and utilize our products effectively. Collaborate with marketing and product teams to ensure that developer-facing content aligns with our overall messaging and product roadmap.* Technical Support: Provide technical support to developers facing challenges or issues with our products. Troubleshoot and resolve technical issues, escalate complex problems to appropriate teams, and ensure timely resolution.* Event Participation: Represent our company at developer conferences, hackathons, and other industry events. Build relationships with developers, gather feedback, and promote our products and services.* What skills will you need?* Bachelor's degree in Computer Science, Engineering, or related field.* Proven experience in developer relations, developer advocacy, or a related technical role.* Strong understanding of software development concepts and technologies, including APIs, SDKs, and programming languages.* Excellent communication and presentation skills, with the ability to effectively convey technical information to erse audiences.* Passion for building and nurturing developer communities, with a track record of community engagement and advocacy.* Self-motivated and proactive, with the ability to work independently and as part of a team in a fast-paced environment.* Experience with open-source software development and contributions is a plus.* Willingness to travel occasionally for conferences and events.Interested in Learning More?* Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues.* You can prepare for this interview by mentally organizing your strategies and opinions on topics such as Web3, cryptocurrency trading platforms, and your vision of how to succeed.* Share this! Don’t be afraid of friends or co-workers stealing this job! If you are amazing and smart we will find a place for you. Check out our External Referral Incentives Program as well. #Salary and compensation

Bird is hiring a remote Account Executive - UK. This is a full-time position that can be done remotely anywhere in the United Kingdom.

Bird - Next generation CRM for marketing, sales and payments.

Descript is hiring a remote Creator Partnerships Manager. This is a full-time position that can be done remotely anywhere in Canada or the United States.

Descript - All-in-one audio & video editing, as easy as a doc.

Dropbox is hiring a remote Head of Event Marketing. This is a full-time position that can be done remotely anywhere in the United States.

Dropbox - Keep life organised and work moving – all in one place.

Why this team and role exist We are very excited to be building our marketing team globally due to incredible feedback around the world on the capabilities of our applications and platform.  This has meant that there is an increased need for having editing and animation capabilities in the team to showcase the capabilities of the Genesis platform by producing technical demo videos showcasing product features, and enhancing user understanding through engaging and informative visual content This role will be fully remote and home based. We will consider applicants anywhere in the UK or Ireland.You will need to collaborate with the Head of Product Marketing, Senior Designer, Product Owners and other stakeholders to create high-quality technical demo videos that effectively showcase our platform, solutions, components and integrations.£55,000 - £60,000 a yearWhat we are looking for ·         Proven experience as a Video Editor with a portfolio demonstrating technical demo videos and animation work.·         Experience in creating content for technical or software products is highly desirable·         Strong proficiency in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro).·         Expertise in animation and motion graphics software (e.g., After Effects, Blender).·         Excellent attention to detail and a keen eye for visual storytelling.·         Someone who can simplify complex, technical concepts through visual storytelling·         A creative thinker who can generate new ideas for video content whilst having strong verbal and written communication skills What you will be accountable for delivering ·         Assembling raw footage, add music, voiceovers, and graphics, and ensure the video is aligned with the project vision and brand guidelines.·         Editing video content to enhance visual clarity, pacing, and narrative flow, ensuring technical information is presented in a clear and engaging manner.·         Reviewing and refining video content for consistency, accuracy, and quality.·         Creating and incorporating animations, motion graphics, and special effects to visually represent complex technical concepts and product functionalities.·         Designing custom graphics and animations to support video content and branding initiatives.·         Video editing software such as Adobe Premiere Pro, Final Cut Pro, or similar tools.·         Using animation software such as After Effects, Blender, or similar platforms to develop animations.·         Video content that meets the needs of the target audience and communicates technical information effectively.·         Multiple video projects simultaneously, adhering to deadlines and adjusting priorities as needed.·         Providing regular updates on project progress and maintaining organized video files and assets.Don’t think you check off all the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you do excel in as; we’d love to hear from you!     Please read this job description alongside our Candidate Brochure which will be shared with you directly at the start of any interview process directly by our talent acquisition team. In the brochure you can find information about Genesis is, our Values, Benefits and much more!We're looking for skills and experience to help shape and define the future of not only our team, but the wider business on a global scale. If you're reading this and smiling, please apply! There are some big challenges to tackle, and we need amazing people who are keen to get stuck in. If this sounds like you then we'd love to hear from you. #Salary and compensation

ClassDojo's goal is to give every child on Earth an education they love.We started by building a powerful network for communication. ClassDojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families globally. Teachers use it to share what’s happening throughout the day through photos, videos, and messages that make parents feel like they’re there. It’s actively used in over 95% of US schools, reaching over 50 million children in 180 countries, with a team of just around 200 people [1]. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and large scale consumer internet companies, including Instagram, Netflix, Dropbox, Stripe, Uber, Y Combinator, and more. We’re building a company where the most talented people want to work. We believe you’ll do the best work of your life here—and you’ll pioneer the future of education, too.What you’ll do:As the 0 to 1 Marketing Leader, you will play a critical role in experimenting with and scaling go-to-market (GTM) strategies designed to accelerate ClassDojo’s network and revenue growth from the ground up. You’ll grow ClassDojo from where we are to our next order of magnitude, while deepening love for our brand.You will collaborate closely with our co-founders, CTO, Head of Product, Head of Marketing, and cross-functional teams to create and test innovative marketing strategies that resonate with our network of tens of millions of children and families. Your role will be both strategic and hands-on, requiring you to turn data, research, and intuition into effective GTM tactics that drive significant growth.You will be a match if:* You have at least 8 years of experience in marketing or growth, with a strong focus on consumer products and GTM strategies.* You have successfully led marketing efforts that resulted in significant market-channel fit and growth.* You have experience in high-growth environments, ideally as part of the founding team or in a role with equivalent accountability.* You have a deep understanding of how to drive both network growth and revenue generation, particularly within subscription-based or marketplace models with strong network effects.* You possess a strong grasp of marketing strategy, from product positioning to go-to-market execution, and are skilled at experimenting with new approaches to drive results.* You have a strong creative intuition and understand what resonates with consumers.* You are skilled in both qualitative and quantitative research methods, and you can translate insights into actionable GTM strategies.* You thrive in resource-constrained environments and are comfortable moving quickly to test and scale new ideas.* Your communication is clear and concise, enabling you to articulate complex ideas effectively to a variety of stakeholders.Why You’ll Love Working at ClassDojo:* You’ll be part of a team that is transforming education globally and making a meaningful impact on the lives of millions of children.* You’ll have the opportunity to experiment with and scale innovative marketing strategies that drive significant network and revenue growth.* You’ll work with a talented, mission-driven team that’s passionate about giving every child an education they love.If you’re excited about pioneering the future of education and driving the growth of a global consumer education brand from the ground up, we’d love to hear from you[1] Some more context:(If you are on LinkedIn, you will not be able to access the hyperlinks below. Once you click apply, you will be directed to our career website (if you are not on there already) and will be able to access the hyperlinks)- ClassDojo's $125m Series D (Forbes) and Sam’s note about it.- ClassDojo is one of Y Combinator’s Top 100 companies- ClassDojo's Second Act Comes with First Profits (TechCrunch) and Sam's note about it.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones.ClassDojo takes a number of factors into consideration when determining compensation, including geographic location, experience, and skillset. Salary ranges (United States):CA, WA, NY, NJ, CT states: $200,000 - $278,000 (USD)All other states in the US: $170,000 - $236,500 (USD)#LI-Remote#Salary and compensation

Bitrefill is the leading crypto e-commerce site worldwide, fostering a circular economy that allows people to opt out from the traditional banking systems and embrace freedom. We make it easy for people to live on crypto around the world.Does this sound like something to you? Then keep reading :)Your Mission:As our Web3 Community Manager, you will play a role in driving our community engagement initiatives while executing strategic go-to-market campaigns within web3. This multifaceted role focuses on nurturing a vibrant community, executing web3 campaigns ("quests"), and establishing our presence in key markets within various web2 and web3 platforms such as X, Farcaster, Discord, etc...Your responsibilities include (but not limited to):* Develop and implement comprehensive community engagement strategies across various platforms, including social media, forums, Farcaster, and Discord* Plan, coordinate, and manage quest campaigns to incentivize community involvement and attract new users* Propose and manage Discord ‘bounties’ such as quizzes, meme contests, AMAs, and weekly competitions to incentivize participation and attract new community members.* Provide Galxe (or other questing platforms) information and support the creation of competitions to boost engagement metrics.* Knowledgeable about organic and referral marketing and being able to create viral growth* Stay up-to-date on industry trends and participate in thought leadership activities* Create marketing and social media content (photos and videos) and strategies, including budget planning, content ideation, and implementation schedules* Ensure brand consistency in marketing and social media messages* Monitor community sentiment and feedback, utilizing insights to inform campaign strategies and product improvements.* Collaborate with marketing and product teams to ensure quests align with business objectives and product launches.* Analyze potential partnerships and sponsorships for maximum impact.You bring with you:* Proven experience in community management and campaign execution within the web3 community* Strong analytical, organizational and project management skills, with the ability to manage multiple campaigns simultaneously* Experience with or understanding of both web 2 and web 3 analytics (Google Analytics/Defi Lama, etc..) or related tools* Being data-driven and kind of a data-geek: clear understanding of data, analytics, metrics and statistics* Strong communication and interpersonal skills, including fluency in English, both in writing and speaking.* Basic working knowledge of Photoshop or Figma preferred* Experience working within a Project Management platform (i.e. Clickup)* The ability to thrive in fast paced team oriented environments along with the capability to work independentlyWe Offer:Bitrefill believes in the freedom to work remotely and offering our employees flexibility. So much so, that we’ve built our entire business around this. Have no fear, you will never feel lonely as you'll have the chance to meet your coworkers in person at our annual team retreats. Here are some reasons people choose us:* To become part of a talented team with high ambitions for a world where crypto is money for everyday use* A challenging workplace and a great education when it comes to everything involving cryptocurrency* Besides a competitive salary, we offer outstanding perks and benefits to make your experience at Bitrefill the best:* Option to get paid in crypto - at Bitrefill we walk the walk!* Freedom to work from anywhere (with a reliable and strong internet connection)!* Laptop with necessary accessories* Remote Workspace Allowance - Ergonomic chairs and desks are an important part of a good home office* Educational Allowance - for subscriptions on learning platforms, conferences, books, etc.* Biannual team retreats - consist of two get-togethers every year (which means, get your passport ready!)* 25 paid vacation days + a number of days to spend on your own country's national holidays!* Paid parental leave - here, your work adapts to your personal life, not the other way around!* Health Allowance - important to get you moving when you sit all day in front of a computer!* Global Health Insurance - We want to give you wings so you can fly high, but you have to be safe after all!APPLICATION DEADLINE: September 6th, 2024 #Salary and compensation

We are seeking a Growth Product Marketing Hacker to join our dynamic team at P2P.org.

In this role, you’ll be at the forefront of our expansion, launching new blockchain networks and driving hyper-growth through out-of-the-box marketing strategies. Your unique blend of creativity, strategic thinking, and relationship-building skills will be essential in establishing and growing our partnerships with new protocols, as well as crafting campaigns that resonate deeply with our target audiences.

Responsibilities

• Develop and execute innovative growth marketing strategies that drive user adoption and engagement
• Lead the coordination of cross-functional teams for seamless execution of new network launches, from planning and content creation to promotion and performance analysis, ensuring campaigns are both impactful and out-of-the-box.
• Cultivate and grow strong relationships with blockchain protocols, industry partners, and communities
• Collaborate closely with our product development, content, and design teams to create and implement holistic, multichannel marketing campaigns that enhance our brand and drive growth.
• Combine data from multiple sources to generate actionable insights, optimizing strategies and campaigns for maximum impact and virality.
• RepresentP2P.org at industry events, and plan online/offline events that promote our integrations, engage with our community, and drive business development.

Requirements

• 5+ years of experience in marketing, with a strong focus on creative growth marketing or product marketing in the blockchain or crypto industry.
• Proven track record of designing and executing successful, innovative marketing campaigns that lead to significant growth and traction.
• Strong understanding of blockchain technology, staking, and the crypto industry’s evolving landscape.
• Excellent relationship-building skills, with a talent for forging strong partnerships and collaborating across teams.
• Exceptional communication, interpersonal, and presentation skills.
• An entrepreneurial mindset with a passion for identifying growth opportunities and pushing the boundaries of traditional marketing.
• Bachelor’s degree in Marketing, Business, or a related field is preferred.
• Fluent English

Conditions

• Work from anywhere in the world: an international distributed team
• Competitive salary level in $
• Well-being program
• Mental Health care program
• Compensation for education, including English & professional growth courses
• Equipment & co-working reimbursement program
• Overseas conferences, community immersion
• Positive and friendly communication culture

The roleReporting to the Director of Sales, you will be responsible for driving Telnyx’s expansion in the EMEA region (Israel and Middle East). This is an exciting opportunity to join a rapidly growing team and play a key role in our expansion into a new territory. Supported by marketing and our BDR team, you will focus on identifying new high value customers for Telnyx and building long term, strategic business relationships that will lead to increased revenue growth and client satisfaction.This role would suit an experienced sales professional, capable of operating in a fast paced startup environment. The ability to operate independently and work effectively in a remote environment is crucial.. ResponsibilitiesWork with the Director of Sales to develop a sales strategy across the Middle East region as you will own the region and have responsibility for delivering the revenue targets.Develop a strong pipeline of deals with a combination of outbound sales prospecting and inbound leads.Establish a trusted/strategic advisor relationship with each key customer and drive the continued value of Telnyx’s products and services.Arranging and conducting Telnyx portal demos for prospects with the support of our Sales Engineering team.Work with customers to establish critical goals and other key performance indicators and aid the customer in achieving those business goals.Collaborating with marketing, product management and sales peers to optimize client value and Telnyx success.Provide accurate reporting and forecasting based on results at each stage.What we are looking forAdaptive and introspective; willing to learn, teach, lead and follow.1-3+ years of selling experience in enterprise consumption-based software platforms.SaaS, or telecommunications industry experience.Proven track record of consistently exceeding quota.Hunter mentality and experience working on outbound strategies (via telephone, email, social selling, etc).Impeccable written and verbal communication skills. You are a strong listener and communicator.Ability to identify and sell to C-Level targets, as well as across Product Development and IT contactsBonus points forAI,Telco, CPaaS, UCaaS, CCaaS or SaaS new business sales experienceEstablished relationships with customers that trust and respect your adviceProven consultative sales solution skills, including the ability to articulate a clear, concise, return on investment value statementExperience with established sales methodologies such as Challenger, SPIN, Miller Heiman, etc#LI-RH1 #Salary and compensation

Lullabot is hiring a remote Content Entry Assistant. This is a full-time position that can be done remotely anywhere in the United States.

Lullabot - We are a strategy, design, and Drupal development company.

Apollo is hiring a remote Social Media Manager (Contract). This is a contract position that can be done remotely anywhere in the United States.

Apollo - Apollo is the all-in-one sales intelligence platform.

We are looking for a passionate and creative Bitcoin Content Creator to join our team on a contract basis. You will be responsible for creating engaging and informative content across various platforms including Twitter and LinkedIn, focusing on Bitcoin, Bitcoin DeFi, Layer 2s & Ordinals.

Responsibilities:

• Develop and maintain a consistent content calendar.
• Create short-form and long-form content including posts, threads, and detailed blog articles.
• Design accompanying graphics and images to enhance textual content.
• Engage with community through insightful content and interaction.

Requirements:

• Strong grasp of Bitcoin technology and enthusiasm for crypto.
• Excellent writing and editing skills in English.
• Proven experience in digital content creation, with a portfolio to showcase.
• Ability to work independently with minimal supervision.
• Flexible availability for around 5 hours per week.

Info

• Remote
• Flexible working hours
• 5 Hours per week
• $1,000 per month

Application:

Submit your application through the google form: https://forms.gle/uQdisaS48o7RePhk9.

About ImmunefiImmunefi exists to protect the future of money. Immunefi is Web3's last line of defense and leading bug bounty platform, preventing catastrophic hacks before user funds are stolen. Our team is highly specialized, so we’re looking for talented people who are willing to jump right in and use their expertise to help us protect Web3. If you’re looking to join a fast-paced, problem solving environment at the very core of decentralized finance, then read on.SummaryThe Hacker Program Operations Specialist will play a pivotal role in increasing the number of code review programs launching and running in parallel at Immunefi. This role will function as a GTM leader, controlling and overseeing the work of client interactions, program launches, marketing, and hacker engagement. On top of that, this role will focus on driving and increasing security researchers’ engagement with Immunefi programs.We are looking for an experienced specialist who is ready to own the responsibilities and has experience interacting with large communities. This is your opportunity to engage with a 10,000+ community of security researchers and launch best-in-class audit contests.Please Note: While we are a global & fully remote organization, to best align with the rest of the department, we require applicants to be within the European timezones. Role ResponsibilitiesDesign and launch audit contests, invite-only programs, and attackathons.Serve as the primary point of contact for clients, guiding them all the way through from the initial phase of contract to the program’s successful launch and then conclusion. Serve as the primary point of contact for hackers throughout the program lifecycle, providing support and guidance to maximize participation and engagement.Collaborate closely with the Sales and Marketing teams to understand client requirements, market trends, and amplify promotional efforts for optimal program success.Develop and maintain strong relationships with hackers, fostering a sense of community and encouraging participation in Immunefi's programs.Provide exceptional customer service to both clients and hackers, ensuring their needs are met and their feedback is incorporated into program improvements.Design new program processes and policies, aiming to optimize the workflow and make it scalable and more efficient. Drive security researchers’ engagement by reaching out to community members via social media, planning marketing campaigns, and community-engagement events.Flexibility in driving hacker engagement initiatives based on the manager’s guidelines. Applicant RequirementsExperience in project management, with a strong track record of successfully launching and managing complex programsCommunication and interpersonal skills, with the ability to effectively interact with hackers, clients, and cross-functional teams.Having connections with hackers from previous places of employment is a great plusFamiliarity with the Web3 ecosystem and a keen understanding of the challenges and opportunities in the space.Sales skills are a plus, as you will be collaborating closely with the Sales team to understand client requirements and develop proposals.Ability to work independently and proactively identify and solve problems, while also being a strong team player.Passion for developing a hacker community and a commitment to the mission of protecting Web3 projects and user funds.Working at ImmunefiImmunefi is the foremost Bug Bounty Marketplace in the crypto / Web3 space providing a platform to facilitate the protection of $bn of user funds. We aim for excellence in all we do and want to build a world class team of highly skilled professionals who can help us to scale & develop our company. If you are successful in joining the team, you will be working in a highly collaborative, cross-functional environment where ideas, input & communication are prized. By necessity, the work pace here is rapid and we need people who are able to rapidly immerse themselves. As a fully remote and geographically dispersed team, we require everyone to be capable of autonomous & self-driven work in addition to being able to manage communication across global timezones.Our Core ValuesAlways start with the customer - we start with the best outcome for the customer.Constant vigilance - the safety and success of our customers and the company depend on our high security standards.Bias for action - we proactively make decisions to drive impactful outcomes.Always raise the bar for excellence - we build and hold each other accountable for a culture of discipline and excellence.Think big and bold - we set audacious goals.Act as an owner and drive outcomes to the finish line - we fully commit to work that best serves the company and our mission.Build trust, act with integrity - we consistently solve problems and honor our commitments with our team, customers, and community.What We Offer100% remote-first work environment, flexible scheduleAutonomous work environment with trusting, smart, reliable team members An opportunity to be building an early-stage company in a dynamically evolving market and industryAn opportunity to build your own path in the company as we continue to evolve and growA global market (it’s fun to meet people from all over the world every day!)A chance to make impact and participate in building and securing the ecosystem for smart contracts and the future of money (we’re protecting over $100B in user funds)#Salary and compensation

About ETHGlobalETHGlobal is growing the most valuable developer community in web3. We're a small, international team hosting events (we are best known for our hackathons), building products for developers to help them learn smart contract development and creating new on-chain infrastructure.As the usage of blockchain technology grows, the world is going to need more talented engineers, designers, advocates and community leaders to build the future that blockchain technology is promising. We work with these kinds of people daily through the products we organize for our community. By focusing on this community, we think we can accelerate the transition to enabling more open, decentralized, and fundamentally ground-breaking systems - this is where you come into play: We are looking to expand the team with a Junior Events Planner!If you’re curious about web3 & crypto you can have a major impact on how developers learn and grow in this industry! You would be a successful candidate if you are self-motivated, have a sense of urgency, like getting things done, and are committed to hosting cool events within the exciting world of web3.What you’ll do* Work with the Event Operations Team to plan global events, collaborating closely with Partnerships, Engineering, and Marketing teams* Execute events in-person, including overseeing the setup process, vendor coordination, and general event execution* Utilize your experience in event planning and project management to spearhead successful events* Exhibit strong communication skills, fostering positive relationships with team members, external vendors, and other stakeholders* Contribute creative ideas to enhance the overall event experience, ensuring each event is memorable and impactful* Demonstrate exceptional organizational skills to ensure that our event, vendor, and venue database is a powerful tool that the team can work from* Compile valuable documentation throughout the event planning process* Showcase proficiency in negotiating contracts and working with vendors, ensuring all deliverables are met on time and within budget* Manage budgets while still delivering desirable results, maximizing resources to achieve successful outcomes* Embrace frequent travel requirements for event planning and execution, being prepared to go wherever necessary to make our events a successYou may be a fit for this role if* At least 2 years of relevant experience in event planning* You have extreme attention to detail with a proactive and positive approach* You are prepared for the frequent travel required for event planning & execution* Have an ownership mentality. When you take on a task, you get it done. You proactively troubleshoot problems blocking your path, and the problems blocking the paths of others* You are in a USA/Canada compatible timezone* Strong communication and interpersonal abilities* Ability to work collaboratively in a team and adapt to changing priorities* You have great organizational skills and the ability to manage multiple tasks in parallel* Enjoy contributing creative ideas to enhance the overall event experience* You're analytical. You look for ways to improve the status quo based on how things are changing around you and adapt quickly to new trends with new ideas and possibilities for the organization* Have proficiency negotiating contracts and working with vendors (do QA, ensure all deliverables are on-site when needed)* Have proficiency working with budgets at while still delivering desirable resultsYou’re interested in* A full-time position* A fully remote work environment with lots of synchronous communication* All things at the cutting edge of web3* Traveling to international locations for physical weekend hackathons (e.g. see our website for 2024 event destinations) and team retreatsPerks & Benefits* Competitive salary (option to be paid in cryptocurrency)* Comprehensive health insurance for you and your dependents (vision, dental, etc.)* Flexible vacation and remote work policy* Stipends for home office improvements, meals and additional remote-work benefitsAt ETHGlobal, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.Compensation Range: $75K - $95K#Salary and compensation

(CIP/CDD/EDD, Platform Audit, and Customer Protection Disclosures)About the Role: Zero Hash is seeking an Onboarding and Risk Management Project Leader who will lead the conduct of the company’s onboarding and risk management program to execute the company’s CIP/CDD/EDD, Platform Audit, and Customer Protection Disclosure review functions. This role will specifically be responsible for implementing Zero Hash’s KYB/KYC Client Onboarding, KYC Refresh, High Risk Customer and Client Reviews, and Zero Hash audits along with review of consumer-facing disclosures, marketing, and advertising for consistency with established Zero Hash Standards. The ideal candidate has practical experience in conducting customer due diligence and risk management-related functions at a financial institution with an AML/CFT Program. You will report directly to the Chief AML Officer [Head of Financial Crimes Compliance] (or AML Manager). Previous experience in a B2B2C FinTech context is especially valuable for this role.#LI-RemoteThis fully remote role is open to candidates in any AMER, EUR, UK, BERMUDA, or other relevant time zone.Responsibilities:* Implementing the established onboarding process, including KYB/KYC and documentation review.* Conducting periodic account/customer reviews and applying EDD procedures. * Completing initial, 30 day, and annual reviews of customers.* Conducting initial, 30 day, and annual reviews of consumer disclosures, front ends/user interfaces, and marketing and advertising materials for consistency with legal, regulatory, and Zero Hash requirements* Identify and recommend appropriate actions for accounts that require EDD.* Conduct monthly and annual client file review and conduct due diligence searches using OSINT tools.* Coordinate with relevant vendors and service providers to support successful completion of responsibilities* Communicate with Zero Hash clients to retrieve and review AML/CFT, sanctions, and other relevant policies, procedures and other documentation as well as consumer disclosure materials and related marketing and advertising* Maintain an understanding of AML regulations; current money laundering schemes; and investigative techniques required to apply appropriate controls.* Assist in automating compliance department functionality and make recommendations on ways to make internal processes more efficient.* Regularly update and ensure accuracy of all tracking logs for metrics reporting.* Identify anomalies and escalations for the Chief AML Officer and AML Manager as they relate to AML initiatives, AML/BSA regulations, and industry best practices for AML/BSA analysis as well as for consumer disclosure requirements and standards.* Contribute to a team-oriented and collaborative environment to improve the analytical and reporting processes.* Support the Chief Compliance Officer, Deputy Chief Compliance Officer, Chief AML Officer [Head of Financial Crimes], AML Manager and other leaders as needed.* Other ad hoc duties as assigned.* Adhere to and comply with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e., Bank Secrecy Act, USA PATRIOT Act, etc.), as well as adhering to company policies and procedures and client requirements.Requirements:* College degree* 3+ years of AML and professional services and direct FinTech compliance experience (particularly B2B2C), including EDD and KYB/KYC in a B2B2C environment* 2+ years of consumer protection-related responsibilities or similar experience* Familiarity working with third-party case management and risk management tools* Strong familiarity with Google Suite and Microsoft Suite products* Hardworking and driven* Strong time management skills and ability to execute tasks within tight deadlines* Strong verbal and written communication skills* Strong interpersonal skills and ability to work effectively with colleagues across regions and business units* Strong project management skills, with ability to multi-task and maintain attention to detail* Crypto experience a plus* ACAMS or similar certification a plus* Experience with MSBs and securities broker-dealers or commodities futures commission merchants or other BSA-defined financial institutions a plus* Ability to work with international colleagues and familiarity with legal and regulatory regimes outside of the United States a plusAbility to handle a fast-paced work environment and 10+ hour work days is essential.BenefitsWe believe a happy, motivated, and healthy team is the best way to succeed. We offer the following benefits:* Chance to earn equity* Maternity & Paternity leave* WeWork Membership* WFH Yearly Stipend* L&D Stipend (after 6 months)About Zero Hash Zero Hash is a B2B embedded infrastructure platform that allows any platform to integrate digital assets natively into their own customer experience quickly and easily (a matter of API endpoints). We power neo-banks, broker-dealers, and payment groups to offer digital asset trading and custody, crypto-backed rewards and round-up programs.Our thesis is very simple: every financial services firm will offer digital assets within the next 2 years and will do so through platforms such as Zero Hash. Zero Hash is defining the new FinTech vertical of crypto-as-a-service. Clients include MoneyLion, Wirex, Deserve, MoonPay, Tastytrade. Backed by Point72 Ventures, NYCA, Bain Capital, Tastytrade. The Zero Hash CultureAll Zero Hash employees are guided by the following characteristics and core principles:* Independence/Ownership - An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do.* Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and ​make a difference every day.* Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.* Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.* Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.* Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.* Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.* Integrity - Integrity creates trust. As both an organization collectively and as iniduals, it is our most valuable asset.Follow usTwitterLinkedInYoutubeBlogFor candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with you email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.#Salary and compensation

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Aptos is a people-first blockchain on a mission to help billions of people achieve universal and fair access to decentralized assets in a safe and scalable way.Founded by some of the original creators and maintainers that researched, designed, and built the Diem blockchain to serve this purpose, we have dedicated several years toward this mission. We believe the open-source Diem technology we have developed is an important foundation of a safe and scalable web3 world where everyone has more equitable opportunities to grow and access financial assets with lower fees and fewer intermediaries. Aptos (Ohlone for "The People") encompasses our mission and ethos for why we build.About The RoleWe are looking for a Partner Success Manager who will join the Aptos Foundation Ecosystem team and provide ongoing support to our exchange partners. This will include assisting them in their integration and use of the Aptos protocol and network to collaborate on ecosystem and growth campaigns, educational initiatives, products and other partnership opportunities. The candidate should be able to contribute to building relationships, implement new programs for our partners, and assist partners with inquiries they have for the Aptos engineering, marketing, and business development efforts.This role sits on the Aptos Foundation and the location of this role is Remote Global, where they can sit anywhere in the world minus the USA. What you'll be doing:* Establish clear internal goals for the integration and growth of partners on our network.* Track the milestones we establish with our partners in their integrations with our network as well as the results of their integrations to inform product and partnerships on the right categories of partners to add to our network.* Assist our partners in the set up of their project on our network and help them navigate our internal teams and new products and software that we release for network partners.* Collaborate with our product, engineering, and marketing teams to create training courses and educational materials.* Promote the value of the new products and services that Aptos will be releasing for projects on our network.* Review partner comms and seek to improve the partner experience.* Maintain a cadence of communicating the latest partner updates to the wider Aptos team and identify opportunities for deeper engagement.What we’re looking for:* 5+ years of experience working in account management or customer success at high-growth technology companies.* Ability to understand and interpret commercial agreements and the obligations for both Aptos Labs and partners therein.* Experience working with brand image and promoting value through customer and partner experience.* Fluency in both English and Mandarin languages is required* In-depth knowledge and experience in Web3 businesses.* Exceptional ability to communicate and foster positive business relationships.* Technical skills required, as they relate to the integration and use of the Aptos protocol and network.* Accountability and personal organization are essential.* Experience in and strong market knowledge of the blockchain & crypto industry are necessary.Our Benefits100% insurance premium coverage for medical, dental, and vision for you and your dependents (US Employees)Equipment of your choiceFlexible vacation time, 11 holidays, and floating company days off Competitive SalaryEquity (RSUs)Protocol Token Grants401k matching (US Employees)Fun and inclusive in-person and digital eventsAptos is committed to ersity in the workplace, and we’re proud to be an Equal Opportunity Employer. We do not hire on the basis of race, color, religion, creed, gender, national origin, citizenship, age, disability, veteran status, marital status, pregnancy, parental status, sex, gender expression or identity, sexual orientation, or any other basis protected by local, state or federal law. All employment is decided based on qualifications, merit, and business need.We are committed to providing a safe and secure hiring process for all applicants. Unfortunately, there are iniduals who may attempt to impersonate Aptos or our employees for fraudulent purposes.To protect yourself, please be aware of the following:* We will never ask you for payment of any kind during the application or onboarding process, including fees for background checks, training, or equipment.* We will always communicate with you using our official company email domain.* We will never request your personal financial information, such as your social security number or bank account details, during the initial application stages or via email or a video/voice call when onboarding.If you encounter any suspicious activity or requests that seem out of the ordinary, please do not hesitate to report it to us at [email protected].#Salary and compensation

Grafana Labs is hiring a remote Sales Development Representative, DACH. This is a full-time position that can be done remotely anywhere in Germany.

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