"
We are looking for an exceptional customer-facing Principal Product Manager who will work directly with Ribbon’s largest and most strategic customers to make sure our products are powering better healthcare decisions in the real world. As a Director of Product Deployment Management you’re trusted to own and drive the largest and most technically complex customer implementations, and you won’t hesitate to jump in to tackle the most difficult and ambiguous problem directly if needed. You will be critical to both the present implementation and the future design of Ribbon’s product.
What we look for at Ribbon
* Passion and drive to simplify healthcare by building products that increase access to care and power every healthcare decision to be high-quality, cost-effective, and convenient
* Commitment to Ribbon Health company values, working on an exceptional team, and building an exceptional company* Grit, hustle, desire, and a “get-it-done” attitude; strong comfort with a lean startup environment, where everyone is encouraged to participate in and contribute across all teams* Dedication to the creation of a erse, equitable, and inclusive environment where teammates are celebrated for their unique perspectives and work together to simplify healthcare for allWhat we're looking for in this role
* Leader and Mentor: You care deeply about the people you work with and have demonstrated the ability to bring out the best in others and set them up for success
* Data & Technical Product Experience: You have experience working with data at scale (SQL, Python) and understand how APIs work* Creative Problem Solving: You can develop and build creative solutions to a wide variety of business, product, and technical challenges. You can learn new subject matter and get to the bottom of an open ended technical problem quickly.* Ownership Mentality: You care deeply about making sure products work in the real world and result in better healthcare decisions for patients. When you see a problem, you solve it or make sure someone else does by stepping in to help your team and offering creative solutions outside of the scope of your responsibilities. * Excellent Communicator: You can explain complex technical concepts with clarity and simplicity, to an engineer and an executive.* 8+ years of relevant experience (product, consulting, technical account management, etc.)Day to day
* Mentor / Coach: You will be a culture builder that brings out the best in team mates and help them adopt best practices while maintaining our start-up velocity and our laser focus on customers.
* Hiring & Onboarding: You will contribute to hiring and growing this team and setting up new hires for success when they join.* Unblock our customers: You will analyze and resolve technical problems and roadblocks for customers, through a deep understanding of Ribbon products and creative solutions to product constraints* Develop new products on the frontlines: You will identify customer pain points and product gaps, and collaborate with product and engineering teams to develop new products and product features. You are an investigative journalist who can see a problem, build and test prototypes quickly, and work with the rest of the engineering and product team to build for scale.* Enable our go-to-market team: You will help Ribbon grow its revenue and impact by supporting sales and marketing efforts.* Improve operations: You will identify opportunities to optimize repeated workflows and create scalable systems and tools for addressing customer needsWe seek to make Ribbon the best career decision anyone’s ever made. Part of fulfilling this vision is a compelling total compensation package. The base salary range for this role is between $190K-$215K. Starting pay will be based on a number of factors and commensurate with qualifications & experience. Ribbon also offers a competitive equity package, health insurance, parental leave, 401K matching, and other great benefits.
We take care of you
Our goal is to make this the best career decision any of us have ever made. We stand by this goal by offering a wide variety of benefits such as:
* Fully sponsored medical, vision, and dental coverage
* 401k with matching* Parental leave and family planning* Healthcare and dependent care FSA* Flexible PTO* Hybrid work environment* Sponsored membership to One Medical* Mental health benefits* Commuter support and CitiBike membership* Employee assistance program* Optional long-term disability insurance* Fully covered short-term disability insurance & optional long term disability insurance* Work from home stipend* Inclusive environment passionate about supporting each other as teammatesRibbon Health is proud to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
A successful candidate must be fully vaccinated against COVID-19, unless Ribbon Health grants an exemption based on medical condition and/or disability, sincerely held religious belief, or as otherwise required under applicable law.
Don’t meet every requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.
At Ribbon, we’re committed to building a erse inclusive and authentic workplace with a tangible sense of belonging for all our people.
So if you’re excited about this role but your past experience doesn’t align perfectly with everything in the job description, we encourage you to apply anyway. You may be just the right person for this or another role.
",
bebeberlinde / sg / remote (sg; berlinde)
"
As a Product Analyst at Flagright, you will play a critical role in ensuring customer satisfaction and success with Flagright products. You will be the primary point of contact for product insights & support for our team and our customers located on 6 continents. You will be responsible for maintaining metrics infrastructure, KPI reporting on customer adoption and usage, and assisting the team as a customer success person. This is a critical enabler function in ensuring high quality customer support and sales operations in Flagright's success. This role reports directly to the CEO and operates as part of the Product Management function.
This position is based in Berlin, Germany or Singapore. At Flagright, we offer exciting career growth opportunities for motivated iniduals who are looking to take the next step in their careers. If you are highly driven, enthusiastic, and looking for an exciting opportunity to join an early-stage startup, we want to hear from you.
🛠 You will
* Build and maintain a product KPI tracking infrastructure by providing specific requirements for engineering and by building Mixpanel dashboard.
* Make product insights visible to the team and the leadership on an ongoing basis with reporting best practices.* Collaborate with cross-functional teams (e.g. product, engineering, sales) to drive customer success.* Identify and address customer pain points, and escalate issues as necessary based on qual and quant data.* Create scalable feature announcement channels and own customer interactions for each release on an ongoing basis.* Set up and maintain knowledge base and customer onboarding tooling.* Troubleshoot data-related issues by querying MongoDB databases and support engineering efforts by minimizing their workload.* Support roadmapping by providing quant data to the prioritization process.🙌 Your profile (Required qualifications)
* Smart - you are always considered one of the intelligent people in any room you have been in. You are quick on your feet and sharp at work.
* 1+ years of experience in customer success, product management, or related field.* Fluent in data. You make data-informed decisions and have experience building metrics dashboards to monitor engagement & product KPIs.* Ability to query data on MongoDB to troubleshoot questions about data and validate system behavior.* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams.* Experience in a B2B SaaS environment, with a strong understanding of the technology landscape.* Fast learner - You are able to quickly master a new domain such as anti money laundering, sanctions screening etc. You are able to develop expertise and display empathy with users.* Ability to work independently and manage multiple tasks and projects simultaneously without missing deadlines or decreasing quality. No one will remind you to do your job.* Strong problem-solving skills and ability to think critically and on your feet.* Hard-working and ambitious, with a passion for driving growth via customer retention and cross-selling.💯 Preferred qualifications
* Fluent in setting up a metrics tracking infrastructure, familiarity with Mixpanel.
* Master’s degree or higher from a tier 1 university.* Past experience in financial sector, understanding of financial crime & financial crime terminology.🤗 Benefits
* Do something meaningful; help stop human trafficking, money laundering, child labor; Be a part of enabling the future of how money moves.
* Work alongside a highly competent, top-tier team (Y Combinator, ex AWS, Zalando, Palantir).* Great career development opportunities in a fast-growing early stage startup.* Low-bureaucracy, minimal meetings, async communications culture, international culture, flat organization.* We do not recommend you to apply if you aren't confident in delivering results. We maintain an extremely high bar for all of our team members. We do performance evaluations honestly & fairly, not kindly.",
beberlinde / sg / remote (sg; in; pl)fulltime
"
As a Product Analyst at Flagright, you will play a critical role in ensuring customer satisfaction and success with Flagright products. You will be the primary point of contact for product insights & support for our team and our customers located on 6 continents. You will be responsible for maintaining metrics infrastructure, KPI reporting on customer adoption and usage, and assisting the team as a customer success person. This is a critical enabler function in ensuring high quality customer support and sales operations in Flagright's success. This role reports directly to the CEO and operates as part of the Product Management function.
At Flagright, we offer exciting career growth opportunities for motivated iniduals who are looking to take the next step in their careers. If you are highly driven, enthusiastic, and looking for an exciting opportunity to join an early-stage startup, we want to hear from you.
🛠 You will
* Build and maintain a product KPI tracking infrastructure by providing specific requirements for engineering and by building Mixpanel dashboard.
* Make product insights visible to the team and the leadership on an ongoing basis with reporting best practices.* Collaborate with cross-functional teams (e.g. product, engineering, sales) to drive customer success.* Identify and address customer pain points, and escalate issues as necessary based on qual and quant data.* Create scalable feature announcement channels and own customer interactions for each release on an ongoing basis.* Set up and maintain knowledge base and customer onboarding tooling.* Troubleshoot data-related issues by querying MongoDB databases and support engineering efforts by minimizing their workload.* Support roadmapping by providing quant data to the prioritization process.🙌 Your profile (Required qualifications)
* Smart - you are always considered one of the intelligent people in any room you have been in. You are quick on your feet and sharp at work.
* 1+ years of experience in customer success, product management, or related field.* Fluent in data. You make data-informed decisions and have experience building metrics dashboards to monitor engagement & product KPIs.* Ability to query data on MongoDB to troubleshoot questions about data and validate system behavior.* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams.* Experience in a B2B SaaS environment, with a strong understanding of the technology landscape.* Fast learner - You are able to quickly master a new domain such as anti money laundering, sanctions screening etc. You are able to develop expertise and display empathy with users.* Ability to work independently and manage multiple tasks and projects simultaneously without missing deadlines or decreasing quality. No one will remind you to do your job.* Strong problem-solving skills and ability to think critically and on your feet.* Hard-working and ambitious, with a passion for driving growth via customer retention and cross-selling.💯 Preferred qualifications
* Fluent in setting up a metrics tracking infrastructure, familiarity with Mixpanel.
* Master’s degree or higher from a tier 1 university.* Past experience in financial sector, understanding of financial crime & financial crime terminology.🤗 Benefits
* Do something meaningful; help stop human trafficking, money laundering, child labor; Be a part of enabling the future of how money moves.
* Work alongside a highly competent, top-tier team (Y Combinator, ex AWS, Zalando, Palantir).* Great career development opportunities in a fast-growing early stage startup.* Low-bureaucracy, minimal meetings, async communications culture, international culture, flat organization.* We do not recommend you to apply if you aren't confident in delivering results. We maintain an extremely high bar for all of our team members. We do performance evaluations honestly & fairly, not kindly.",
beberlinde / sg / remote (sg; in; tr)fulltime
"
As a Product Analyst at Flagright, you will play a critical role in ensuring customer satisfaction and success with Flagright products. You will be the primary point of contact for product insights & support for our team and our customers located on 6 continents. You will be responsible for maintaining metrics infrastructure, KPI reporting on customer adoption and usage, maintaining customer support collateral, and announcing new features as part of product marketing. This is a critical enabler function in ensuring high quality customer support and sales operations in Flagright's success. This role reports directly to the CEO and operates as part of the Product Management function.
At Flagright, we offer exciting career growth opportunities for motivated iniduals who are looking to take the next step in their careers. If you are highly driven, enthusiastic, and looking for an exciting opportunity to join an early-stage startup, we want to hear from you.
🛠 You will
* Build and maintain a product KPI tracking infrastructure by providing specific requirements for engineering and by building Mixpanel dashboard.
* Make product insights visible to the team and the leadership on an ongoing basis with reporting best practices.* Collaborate with cross-functional teams (e.g. product, engineering, sales) to drive customer success.* Identify and address customer pain points, and escalate issues as necessary based on qual and quant data.* Create scalable feature announcement channels and own customer interactions for each release on an ongoing basis.* Set up and maintain knowledge base and customer onboarding tooling.* Troubleshoot data-related issues by querying MongoDB databases and support engineering efforts by minimizing their workload.* Support roadmapping by providing quant data to the prioritization process.🙌 Your profile (Required qualifications)
* At least 1 year of full time experience building dashboards on Mixpanel and maintaining tracking plans/event taxonomy. All candidates that do not fit this criteria are unlikely to receive a response.
* Intelligent - you are always considered one of the intelligent people in any room you have been in. You are quick on your feet and sharp at work.* 1+ years of experience in analytics, operations, product management, or related field.* Fluent in data. You make data-informed decisions and have experience building metrics dashboards to monitor engagement & product KPIs.* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams.* Experience in a B2B SaaS environment, with a strong understanding of the technology landscape.* Fast learner - You are able to quickly master a new domain such as anti money laundering, sanctions screening etc. You are able to develop expertise and display empathy with users.* Ability to work independently and manage multiple tasks and projects simultaneously without missing deadlines or decreasing quality. No one will remind you to do your job.* Strong problem-solving skills and ability to think critically and on your feet.* Hard-working and ambitious, with a passion for driving growth via customer retention and cross-selling.💯 Preferred qualifications
* Bachelor's degree at a reputable university.
* Past experience in financial sector, understanding of financial crime & financial crime terminology.🤗 Benefits
* Do something meaningful; help stop human trafficking, money laundering, child labor; Be a part of enabling the future of how money moves.
* Work alongside a highly competent, top-tier team (Y Combinator, ex AWS, Twilio, Palantir).* Great career development opportunities in a fast-growing early stage startup.* Low-bureaucracy, minimal meetings, async communications culture, international culture, flat organization.* We do not recommend you to apply if you aren't confident in delivering results. We maintain an extremely high bar for all of our team members. We do performance evaluations honestly & fairly, not kindly.",
"
As a Founder's Associate in Product Ops at Flagright, you will play a critical role in ensuring customer satisfaction and success with our products. You will be the primary point of contact for product insights and support, catering to our team and customers across six continents. Reporting directly to the CEO, you will be responsible for maintaining metrics infrastructure, KPI reporting on customer adoption and usage, maintaining customer support collateral, and announcing new features as part of product marketing. Your contribution will be instrumental in delivering high-quality customer support and driving sales operations, ultimately contributing to Flagright's success.
At Flagright, we offer exciting career growth opportunities for motivated iniduals who are looking to take the next step in their careers. If you are highly driven, ambitious, and possess exceptional intelligence, we want to hear from you.
Responsibilities
* Build and maintain a product KPI tracking infrastructure by maintaining an event tracking plan and by building Mixpanel (or similar tooling) dashboards.
* Make product insights visible to the team and the leadership on an ongoing basis with reporting best practices.* Collaborate with cross-functional teams (e.g. product, engineering, sales) to drive customer success.* Identify and address customer pain points, and escalate issues as necessary based on qual and quant data.* Create scalable feature announcement channels and own customer interactions for each release on an ongoing basis.* Set up and maintain knowledge base and customer onboarding tooling.* Troubleshoot data-related issues by querying MongoDB databases and do product testing using Postman.* Support roadmapping by providing quant data to the prioritization process.Your profile (Required qualifications)
* Bachelor's degree in STEM fields from a tier 1 university.
* At least 1 year of full-time experience building dashboards on Mixpanel and maintaining tracking plans/event taxonomy. All candidates that do not fit this criteria are unlikely to receive a response.* Intelligent - you are always considered one of the intelligent people in any room you have been in. You are quick on your feet and sharp at work.* 1+ years of experience in analytics, operations, product management, or related field.* Fluent in data. You make data-informed decisions and have experience building metrics dashboards to monitor engagement & product KPIs.* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams.* Experience in a B2B SaaS environment, with a strong understanding of the technology landscape.* Fast learner - You are able to quickly master a new domain such as anti money laundering, sanctions screening, etc. You are able to develop expertise and display empathy with users.* Ability to work independently and manage multiple tasks and projects simultaneously without missing deadlines or decreasing quality. No one will remind you to do your job.* Strong problem-solving skills and ability to think critically and on your feet.* Hard-working and ambitious, with a passion for driving growth via customer retention and cross-selling.Preferred qualifications
* Master's degree from a reputable university.
* Past experience in the financial sector, with an understanding of financial crime and financial crime terminology.🤗 Benefits
Do something meaningful; help stop human trafficking, money laundering, terrorism financing.Work alongside a highly competent, top-tier team (Y Combinator, ex AWS, Twilio, Palantir).Great career development opportunities in a fast-growing early stage startup.Low-bureaucracy, minimal meetings, async communications culture, international culture, flat organization.
⚠️ Before you apply
We do not recommend you to apply if you aren't interested in pushing yourself and grow very fast. We maintain an extremely high bar for all of our team members. We do performance evaluations honestly & fairly, not kindly.Base salary will be lower than market average, and commissions will be higher. It's designed to filter out low performers organically and help high performers thrive.
",
beberlinde / sg / remote (bengalurufulltimein)
"
As a Product Ops Specialist at Flagright, you will play a critical role in ensuring customer satisfaction and success with our products. You will be the primary point of contact for product insights and support, catering to our team and customers across six continents. Reporting directly to the CEO, you will be responsible for maintaining metrics infrastructure, KPI reporting on customer adoption and usage, maintaining customer support collateral, and announcing new features as part of product marketing. Your contribution will be instrumental in delivering high-quality customer support and driving sales operations, ultimately contributing to Flagright's success.
At Flagright, we offer exciting career growth opportunities for motivated iniduals who are looking to take the next step in their careers. If you are highly driven, ambitious, and possess exceptional intelligence, we want to hear from you.
Responsibilities
* Build and maintain a product KPI tracking infrastructure and provide analytics insights to the company across various functions.
* Make product insights visible to the team and the leadership on an ongoing basis with reporting best practices.* Test new features by creating sandbox API calls on Postman.* Collaborate with cross-functional teams (e.g. product, engineering, sales) to drive customer success.* Identify and address customer pain points, and escalate issues as necessary based on qual and quant data.* Create scalable feature announcement channels and own customer interactions for each release on an ongoing basis.* Take ownership of product marketing efforts to drive engagement on new features.* Set up and maintain knowledge base and customer onboarding tooling on an ongoing basis by writing knowledge base articles and recording feature demo videos.Your profile (Required qualifications)
* Bachelor's degree in STEM fields from a tier 1 university.
* Intelligent - you are always considered one of the intelligent people in any room you have been in. You are quick on your feet and sharp at work.* 1+ years of experience in analytics, operations, product management, or related field.* Fluent in data. You make data-informed decisions and have experience building metrics dashboards to monitor engagement & product KPIs.* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams.* Experience in a B2B SaaS environment, with a strong understanding of the technology landscape.* Fast learner - You are able to quickly master a new domain such as anti money laundering, sanctions screening, etc. You are able to develop expertise and display empathy with users.* Ability to work independently and manage multiple tasks and projects simultaneously without missing deadlines or decreasing quality. No one will remind you to do your job.* Great attention to detail. Your work never has basic mistakes such as grammatical mistakes and misaligned images.* Strong problem-solving skills and ability to think critically and on your feet.* Hard-working and ambitious, with a passion for driving growth via customer retention and cross-selling.Preferred qualifications
* Past experience in the financial sector, with an understanding of financial crime and financial crime terminology.
🤗 Benefits
* Do something meaningful; help stop human trafficking, money laundering, terrorism financing.
* Work alongside a highly competent, top-tier team (Y Combinator, ex AWS, Twilio, Palantir).* Great career development opportunities in a fast-growing early stage startup.* Low-bureaucracy, minimal meetings, async communications culture, international culture, flat organization.⚠️ Before you apply
* We do not recommend you to apply if you aren't interested in pushing yourself and grow very fast. We maintain an extremely high bar for all of our team members. We do performance evaluations honestly & fairly, not kindly.
",
beberlinde / sg / remote (in; sg; my)fulltime
"
As a Product Ops Intern at Flagright, you will play a critical role in ensuring customer satisfaction and success with our products. You will become the primary point of contact for product insights and support, catering to our team and customers across six continents. Reporting directly to the CEO, you will be responsible for maintaining metrics infrastructure, KPI reporting on customer adoption and usage, maintaining customer support collateral, and announcing new features as part of product marketing. Your contribution will be instrumental in delivering high-quality customer support and driving sales operations, ultimately contributing to Flagright's success.
At Flagright, we offer exciting career growth opportunities for motivated iniduals who are looking to take the next step in their careers. If you are highly driven, ambitious, and possess exceptional intelligence, we want to hear from you.
Responsibilities
* Build and maintain a product KPI tracking infrastructure and provide analytics insights to the company across various functions.
* Make product insights visible to the team and the leadership on an ongoing basis with reporting best practices.* Test new features by creating sandbox API calls on Postman.* Collaborate with cross-functional teams (e.g. product, engineering, sales) to drive customer success.* Identify and address customer pain points, and escalate issues as necessary based on qual and quant data.* Create scalable feature announcement channels and own customer interactions for each release on an ongoing basis.* Take ownership of product marketing efforts to drive engagement on new features.* Set up and maintain knowledge base and customer onboarding tooling on an ongoing basis by writing knowledge base articles and recording feature demo videos.Your profile (Required qualifications)
* Last year at a tier 1 university OR Bachelor's degree in STEM fields from a tier 1 university.
* Intelligent - you are always considered one of the intelligent people in any room you have been in. You are quick on your feet and sharp at work.* At least 6 months of past internships in business, product, or related fields. Ideally at a startup.* Fluent in data. You make data-informed decisions and have experience building metrics dashboards to monitor engagement & product KPIs.* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams.* Experience in a B2B SaaS environment, with a strong understanding of the technology landscape.* Fast learner - You are able to quickly master a new domain such as anti money laundering, sanctions screening, etc. You are able to develop expertise and display empathy with users.* Ability to work independently and manage multiple tasks and projects simultaneously without missing deadlines or decreasing quality. No one will remind you to do your job.* Great attention to detail. Your work never has basic mistakes such as grammatical mistakes and misaligned images.* Strong problem-solving skills and ability to think critically and on your feet.* Hard-working and ambitious, with a passion for driving growth via customer retention and cross-selling.Preferred qualifications
* Past experience in the financial sector, with an understanding of financial crime and financial crime terminology.
🤗 Benefits
* Do something meaningful; help stop human trafficking, money laundering, terrorism financing.
* Work alongside a highly competent, top-tier team (Y Combinator, ex AWS, Twilio, Palantir).* Great career development opportunities in a fast-growing early stage startup.* Low-bureaucracy, minimal meetings, async communications culture, international culture, flat organization.⚠️ Before you apply
* We do not recommend you to apply if you aren't interested in pushing yourself and grow very fast. We maintain an extremely high bar for all of our team members. We do performance evaluations honestly & fairly, not kindly.
* The displayed salary is monthly and isn't negotiable for the first two months.",
fulltimeremote (mx)
"
About us:
HomeRoom is a Y-Combinator-backed residential real estate marketplace that simplifies remote investing and streamlines affordable renting. Our platform currently has 750 units in 31 cities across six major metros. We’ve housed more than 1,000 people in HomeRooms (tour a HomeRoom here), and we expect this number to reach 50,000 by 2024. We have raised a seed round and are looking to grow extremely quickly.Take a virtual tour of one of our homes here --> https://my.matterport.com/show/?m=VV2G8KBxmMk.
About us:HomeRoom is Y-Combinator-backed residential real estate marketplace that simplifies remote investing and streamlines affordable renting. Our platform currently has 750 units in 31 cities across six major metros. We’ve housed more than 1,000 people in HomeRooms (tour a HomeRoom here), and we expect this number to reach 50,000 by 2024. We have raised a seed-round and are looking to grow extremely quickly.Take a virtual tour of one of our homes here --> https://my.matterport.com/show/?m=VV2G8KBxmMk
Our vision:
We want to be in every major metro in the US in the next five years. We believe cities are best when people can afford to live there, and our goal is to be an instrumental part of housing innovation to make that happen at scale. We move incredibly fast while remaining dedicated to our mission - to change the way people rent.
Working here:We have a high bar and a bias for action, which has enabled us to expand rapidly. Our team spans 12 countries across 4 continents, each person bringing a passion and a grit to build technology that impacts people's lives.
Job Description
HomeRoom is looking for a proactive and results-driven Customer Success Manager to engage, retain and ensure a best-in-class customer experience for our customers. The ideal candidate will be a people person and thrive in building communities by providing an unsurpassed level of service throughout the duration of our customer’s journey.
Responsibilities:
●\tEngage in regular customer support through all company communication channels (SMS, emails, and phone calls)
●\tProvide empathetic, responsive, and effective communication to provide support and problem/resolution to over 1,000 tenants●\tAssist in the planning and execution of online events, roommate activities, facilitate roommate communication and a ‘healthy’ community●\tMaintain detail-oriented documentation for all customer interactions●\tEngage in ongoing platform and process implementations to enhance the customer experience●\tWork cross departmentally to collaborate on maintenance reports, credit disputes, billable charges and roommate reports.●\tAbility to produce graphs and tables, use spreadsheets efficiently, and preform calculations and automation to process large volumes of dataQualifications:
●\t3+ years’ experience as a customer service manager●\tExperience starting or working at a growing early-stage startup●\tStrong written and verbal communication skills●\tA keen sense of empathy and understanding
●\tAbility to prioritize and manage multiple projects, daily and high priority tasks●\tHave a creative and growth mindset●\tFlexible schedule to accommodate the needs of a startup",
backendfulltimenew yorknyus / remote (us; ca)
"
Join our early-stage, growing engineering team and help drive our mission to empower companies to grow and explore new markets without the hurdles of local operations and compliance. This is a perfect opportunity for people that love ownership and business impact with ample of room to grow into a leader.
About Blee (YCS22)
At Blee, we believe that every company should have the opportunity to grow globally, explore new markets, and hire incredible talent. Local operations, ongoing compliance, taxes, accounting, and legal matters should not stop innovation and growth. We develop a product that solves the problem of international incorporation and compliance management.
Role and Responsibilities
Own end-to-end development and deployment of business-critical features including but limited to database design, backend development, API integrations, security, monitoring, and alertingCollaborate with product, operations and design to build new features and grow the businessContinuously enhance your skills and share your expertise to improve Blee's engineering standardsSuggest improvements and build processes to help automate and scale operations
About You
4+ years of experience designing and building backend engineering systems at scaleA systems-oriented problem solver with a passion for improving engineering efficiencyAppreciate giving and receiving constructive feedback both internally and with partnersAdaptable to new languages and tools. We use Python, React, Postgres, and GCP. Prior experience with these technologies is not requiredA team player who takes ownership and has a long-term mindset
Compensation & Benefits
Competitive salary and equity packageFully paid medical, dental, and vision insuranceFree access to OneMedicalShort and long-term disability insuranceCompany-paid life insuranceCompany-sponsored 401kUnlimited PTO (with mandatory 15 days off)Financial support for work-adjacent learning opportunities
",
fulltime
"
As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:
* Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
* Experience Global Impact and Global Connection. At ShipBob we benefit from erse cultures and perspectives in service of the global community.* Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.Title: Merchant Care Support Agent
Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, ID, IL, IN, MA, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI
Role Description:
We are hiring a Merchant Care Support Agent who is responsible for answering questions and resolving issues for our merchants primarily through phone, email and chat support. You will be at the forefront of our merchant experience, ensuring that any concerns our merchants have are researched thoroughly and resolved quickly with empathy, professionalism, and care. You will be viewed by our merchants as a trusted partner from whom they can get quick and correct access to information.
What you’ll do:
* Utilize all available SOPs, tools, and resources to ensure an exceptional merchant experience on every interaction.
* Manage different workflows, including case/task management via inbound phone and outbound callbacks and follow-ups, with some support in email and chat as well.* Research, document, and communicate the above issues effectively and accurately.* Develop and maintain strong relationships with Merchants and Partners.* Be consistent with follow up and follow through for all cases to ensure complete and timely resolution.* Creatively solve merchant issues that arise that may be outside standard SOPs to deliver a successful merchant outcome.* Triage and escalate urgent issues in order to push them to resolution.* Manage multiple applications and resources including contact management systems and knowledge bases.* Communicate quickly and effectively to internal and external stakeholders.* Provide feedback to leadership and program teams regarding processes and trends impacting the merchant experience.* Additional duties and responsibilities as necessary.What you’ll bring to the table:
* 1+ years of experience in a fast-paced merchant or customer support role with a passion for merchant care and a proven track record of success.
* Established ability to communicate customer empathy and articulate merchant concerns and clear solutions.* Excellent written and verbal communication skills, including the ability to express yourself with confidence.* Ability to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of our merchants.* Strategic problem solving: use of SOPs and all available tools and resources to inform and support critical outcomes and creative solutions on behalf of our merchants. * Ability to prioritize and troubleshoot problems and find speedy resolutions in high-pressure, time sensitive situations.* A highly motivated self-started with an eagerness to learn and grow.Classification: Merchant Care Manager
**Reports to: ** Nonexempt
Perks & Benefits:
* Medical, Dental, Vision & Basic Life Insurance
* Paid Maternity/Parental Leave Program* Flexible Time Off Program* Quarterly Wellness Day* 401K Match * Competitive Salary, Performance Bonus & Equity* Variety of voluntary benefits, such as, short term disability* Referral Bonus Program* Fun Culture >>>Check us out on Instagram (@lifeatshipbob)ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay range for this position is $** 28,423 **** - $ 47,372 _._**
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
At ShipBob, we’re looking to bring on board people who embody our core values:
* Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
* Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.* Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.* Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.* Be Safety Minded. It’s not just talk; it’s the way you work.About Us:
ShipBob is a cloud-based logistics platform that partners with over 7,000+ e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With an almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service.
As one of the fastest growing tech companies in Chicago with over $300M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
",
fulltimeremote
"
Please find the job description here:https://jobs.lever.co/captivateiq/ef496bcb-95f8-4099-a2c4-9508c5e81daf
",
fulltimeus / remote (us)
"
As an early Account Executive, you'll work alongside the CEO and Head of Sales to bring PermitFlow to more general contractors, builders, and developers that need help with their construction permitting
Who you are?
* B2B Software Sales Expert: Sold 5-6 figure ACV B2B software contracts and understand the teamwork, process management, and communication required to succeed
* Entrepreneurial Minded: You love to move fast and solve pervasive and challenging technical problems.* Gritty: You're not easily discouraged. When you put your mind towards a goal; consider it achieved.* Learner: You're innately curious and willing to build a deeper understanding of underlying problems.* Team Player: Highly communicative, collaborative, and committed to improving the team and others around you.* Construction Experience: You've sold intro the construction industry and have a proven track record of successWhat you'll be doing?
* Independently generating demand and converting prospects to new customers
* Delivering sales presentations, product demonstrations and business proposals* Expanding & growing usage of PermitFlow through current customer base* Effectively developing, managing & growing sales pipeline through multiple channels* Engaging with product and operations leadership to provide user feedback and inform the product roadmap.* Delighting customers on ongoing basis in coordination with customer success* Collaborating within broader sales organizationBenefits:
* Competitive salary and equity packages
* Home office & equipment stipend* Flexible working hours & unlimited PTO* Health, dental, and vision insurance",
fulltimeproduct designremote (us)
"
‼️ PLEASE APPLY THROUGH OUR APPLICANT TRACKING SYSTEM - CANDIDATES THAT APPLY THROUGH Y COMBINATOR MAY NOT BE REVIEWED ‼️
About Replit
We’re building the world’s most ubiquitous programming environment. We focus on inspiring creativity and generating value for creators through community, and we design simple yet scalable infrastructure primitives for the next generation of creators. We want to blur the line between learning and making– a place where you can hang out, tinker with ideas, learn new concepts, and launch a business all in the same day.
About the role:
The design team at Replit focuses on designing the world’s most ubiquitous programming environment; inspiring creativity and generating value for creators through community; and designing simple yet scalable infrastructure primitives for the next generation of creators. We want to blur the line between learning and making– a place where you can hang out, tinker with ideas, learn new concepts, and launch a business all in the same day. We’re looking for Product Designers who share our vision of democratizing the power of computation.
Examples of what you could do:
* Design new flexible layout primitives (https://blog.replit.com/splits) to make workspaces more customizable
* Validate new marketplaces, like a marketplace for creators to complete programming tasks (https://blog.replit.com/bounties)* Design new programming experiences for mobile devices* Find & design new ways to bring AI models can help programmers (https://blog.replit.com/ghostwriter)You will…:
* Design and improve features across our product that make learning, writing, sharing, and discovering programs easier for our user base. You’ll work across fidelities: from sketches to user flows all the way to production-ready design.
* Imagine & invent new form factors for programming and interacting with code. We’re invested in making programming easier through radically new form factors and technology like live collaboration, programming on any device, using ML to explain and fix code, and more.* Work closely with our product and growth teams to understand what design approaches are succeeding and where the highest-impact points of leverage are to unlock growth for our user base.* Test and validate your ideas and designs by talking to users, prototyping ideas, and usability testing.* Help define the product requirements and success criteria for the features you work on.* Partner closely with an elite team of engineers. You’ll work closely with engineers to improve, create and launch features.Required skills and experience:
* You have 2+ years of experience as an inidual contributor on a product/interaction design team.
* You are comfortable collaborating with other designers, engineers, and product managers.* You have a portfolio that displays your skills in interface & interaction design and product ideation.* You have a deep understanding of building accessible and modular designs that scale to millions of people.* You are resourceful: We’re a lean, efficient startup where you won’t find heavy-handed management. You need to be able to come up with your own goals and know how to balance velocity and quality.Bonus Points:
* You have experience with programming
* You have worked on designing tools beforeFull Time Employee Benefits Include :
🌎 Remote-First and Autonomous Working Environment💰 Competitive Salary & Equity🖥 Home Office Set-Up Stipend⚕️ Health, Dental, Vision and Life Insurance🩼 Short Term and Long Term Disability🧘♂️ Monthly Wellness Stipend🍴 Monthly Lunch/Grocery Stipend🚼 Parental and Baby Bonding Leave🏝 Flexible PTO (2 Weeks Minimum Required)+ Holidays📈 401k Matching🚀 Annual company/team offsites (4/year)Want to Learn More?
* Replit Product
* Interviewing + Culture
My First Software Engineering Job Interview
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
The overall market range of base compensation for roles in this area of Replit is typically $70,000 - $180,000. Compensation offered will be determined by additional factors such as location and experience.
‼️ PLEASE APPLY THROUGH OUR APPLICANT TRACKING SYSTEM - CANDIDATES THAT APPLY THROUGH Y COMBINATOR MAY NOT BE REVIEWED ‼️
",
fulltimeremote (us)
"
A Day in the Life
We are seeking a detail oriented, self-motivated candidate who is excited to work at a fast-growing startup.
As the Customer Support Specialist, you will be communicating directly with users to answer support enquiries, resolve issues, manage support documentation and ensure that all customers receive an outstanding level of service. You will work closely with the Customer Success and Engineering teams to ensure a speedy diagnosis, prioritization and resolution of all issues. You will become an export in the Rinsed platform, and translate this expertise into solving customer issues.
A typical day for this position at Rinsed includes the following:
* Communicating directly with users to answer questions and address issues through email, chat, and other channels.
* Troubleshooting product issues and bugs from start to finish* Helping customers by identifying their goals, directing them to best practices and answering product questions* Prioritizing and managing your backlog of tickets, and staying on top of responsibilities* Gather product feedback and share it with the engineering team* Triage and troubleshoot at-risk accounts and manage escalations as needed* Continuously evaluate and identify opportunities for process improvements that positively impact customers' experience* Most importantly, bring your energy and have fun!About You
You are a driven, detail-oriented, team player who has empathy for the customer and takes pride in helping them get the best possible value out of the Rinsed platform. You care deeply about the success of each customer, their clients, and your teammates. You are passionate about learning and growing in a fast paced environment. While this position is either remote or onsite (NYC), the ideal candidate will also be able to work west coast hours.
You bring the following experience and expertise:
* You have a Bachelor’s degree or equivalent work experience, with 0-1+ years of experience working in support or other service-oriented customer facing roles
* You are a multi-tasker and self-starter, with strong time management and prioritization skills* You have proven experience and success in ambiguous situations* You have superb communication (both written and verbal)* You have experience in managing issues through the end-to-end support lifecycle from initial customer inquiry to triage and reproducing the issue, writing effective bug reports for the development team and inquiry resolution* You’re coachable, take extreme ownership, and trust the process* You’re excited to work with a team of low-ego, intellectually-curious, doersOur Investment in You
* By joining as one of our early team members, there is enormous opportunity ahead for you to have an outsized impact and shape the future of Rinsed in this role.
* Competitive salary and benefits including unlimited PTO, health / dental / vision insurance and more.* Work closely with our founders and leadership team to drive Customer Success strategy and execute key initiatives.* An incredible team with a great blend of hustle, productivity, and funRinsed embraces ersity and is proud to be an equal opportunity employer. As part of our commitment to ersifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status
",
austinfulltimetxus / remote (us)
"
We are ElectroNeek
ElectroNeek empowers IT Service Providers to bring complex Hyperautomation technologies to 200M+ small and medium-size clients with no-code tools, MSPs-centric support and disruptive business models. With customers ranging from boutiques and newcomers in the automation-as-a-service industry to established market players like Xerox, Compasso and Ricoh, ElectroNeek provides best-in-class services including ultimate GTM support by vendor.
Role Description:
We are currently seeking a Customer Success Leader to join our team and help us continue our rapid scaling.
As the Customer Success Leader for ElectroNeek, you will be responsible for managing a team of 7 Customer Success Managers (CSMs), overseeing an existing customer base of over 200 Managed Service Providers (MSPs), and helping us grow the CSM team to cover 800+ MSPs in the next two years (with a goal of 350+ by the end of 2023 and 800+ by the end of 2024). Driving growth and retention metrics will be the top of your priorities and the main goal for cooperation with the CPO, VP of Sales. The Customer Success Director will report directly to the VP of Customer Support.
With the ElectroNeek platform, you can assist MSPs in launching their Robotic Process Automation (RPA) initiatives, creating software robots for internal use, preparing for generating revenue by selling productized use cases to existing customers, and developing go-to-market strategies using the business blueprints provided on the platform.
Join us in propelling MSPs to new heights with RPA!
Responsibilities:
•\tBuild and manage a team of Customer Success Managers that work on increasing the company products adoption and usage, as well as improving the business growth potential for our customers.
•\tImplement the product-usage driven CSM approach and the practice of in-deep analysis of the product-usage statistics.
•\tManage and track MSPs progress through journey stages, from onboarding to scaling, with a plan for how each account will reach the next stage in the journey.
•\tBuild and further develop the set of technical activities to be delivered by the CSM at different stages in order to boost the product usage on customers’ side.
•\tImpeccably maintain and oversee the Success Tech Stack (Planhat, Salesforce), ensuring tasks and commitments are fulfilled, zero overdue, and actual client data is captured.
•\tMaintain a clear customer base segmentation based both on product usage level and business status.
•\tCreate the set of activities and deliverables relevant for each segment of the customers base.
•\tDevelop the best practice for tech growth analysis and coach the CSM on deeply ing into statistics to adapt their communication and plans accordingly.
•\tOwn overall relationships with assigned accounts and oversee day-to-day relations, as well as periodic formal business reviews with selected MSPs.
•\tDevelop deep relationships with our MSPs by understanding their business goals and acting as a trusted thought leader and advisor to enable MSPs to leverage ElectroNeek to achieve their targets.
•\tOwn and manage Planhat, our Customer Success Platform. Define Segments structure, suggest changes in data we are tracking and field management process, define recommended task & status update structure.
•\tMaintain, own, and leverage all relevant MSPs metrics, as tracked in our PRM system, and share with leadership and key stakeholders. You know and understand NRR, Upsell, Retention and ready to learn new performance metrics.
•\tOwn and maintain the Knowledge Base in Confluence, structuring materials and creating guidelines for operational progress and new team members' onboarding.
•\tOwn the team coaching and training processes to deliver top results.
•\tMeasure and track team performance indicators and progress.
•\tEngage cross-functionally with Finance, Product, Marketing, Sales, Sales Engineering, and Support teams to ensure MSPs growth and renewals.
Requirements:
•\t2+ years’ experience in Customer Success or Account Management (manager role), responsible for clients’ operations.
•\t5+ years’ experience in SaaS Software industry.
•\tExperience with the MSPs market will be an advantage for candidates.
•\tStrong verbal and written communication, strategic planning, and project management skills.
•\tExperience managing relationships via systems.
•\tAnalytical and process-oriented mindset.
•\tComfortable working across multiple departments in a deadline-driven environment.
•\tActive team player, self-starter, and multitasker who can quickly adjust priorities.
•\tYou’ve worked in a fast-growing tech startup. You know exactly what that entails.
•\tFluent English, second language will be a plus.
•\tReady for remote work: a quiet place with high-speed Internet, PC/Laptop (OS: Windows 10/11 Pro/Mac) and headset.
",
fulltimenyus)
"
Joining Paladin today means seeing all parts of the business. You'll grow with our team and shape our culture from the earliest stages. Your contributions will become the foundations of our product and processes, enabling us to continue growing and scaling.
You'll be a great fit if:
* You enjoy figuring out what to work on and teaching yourself whatever you need to get things done
* You take pride in being a subject matter expert while understanding the big picture* You enjoy the autonomy of planning out your own workweek and the freedom to act on your plansWe offer W2 employment to US-based team members and full-time contractor positions to team members located outside the US.
We're backed by Syn Ventures, Eniac Ventures, Y-Combinator, Fika Ventures, Lightbank, Cyber Mentor Fund, and other leading investors.
About the Role
Paladin is growing fast. We are looking for a Support Associate to join our Customer Success team. In this role, you’ll be on the front line of working with Paladin users throughout their lifecycle. We protect a wide variety of organizations - anything from small accounting firms to fast-growing software startups and mature thousand employee organizations. You will be answering questions and engaging with users ranging from non-technical operation employees to security operations teams and senior executives.
Your role is to ensure customers are seeing enormous value from our suite of cyber solutions and help serve as a trusted “voice of the customer” back to the Product and Engineering teams. We’re looking for creative problem solvers excited to make an impact and translate user feedback into feature requests and bug fixes.
This is an inidual contributor role that reports to the Head of Customer Success.
You should be excited about the idea of stepping into a role where the “perfect” template doesn’t exist and eager to own outcomes in a fast-paced environment with plenty of ambiguity. We’re looking for someone with a growth mindset, a bias towards action, and above all else a problem solver. Culturally, people with low egos, high EQs, intellectual curiosity, and a bit of a tinkerer side tend to feel among their tribe at Paladin.
Compensation: $45,000-$80,000**
**Range listed is for San Francisco, CA. We localize compensation to the top 20th percentile of the applicant's area.
Responsibilities
* Solve customer problems by responding to incoming customer questions (support tickets, phone calls, etc.) in a timely, helpful, and professional manner
* Research issues by testing user flows and clearly document evidence* Assist in identifying issues that negatively impact end user experiences, take corrective action, and work closely with partner teams (Product and Engineering) to resolve* Lead demos and onboard companies to Paladin Shield, delivering predictable experiences and strong customer adoption* Lead security consultations with companies that have questions about cybersecurity and their specific security stack* Serve as the trusted partner for end users on product functionality and cybersecurity best practices generally.* Develop process documentation for existing and best practices for common responses to customer questions and newly implemented processes. Maintain a list of FAQs.* Partner with Product Management, Engineering, and the rest of the Success team to share customer use cases and pain points. Collect customer feedback and synthesize for the team internally on new products and features.* Display empathy for customer needs and keep stakeholders (internal/external) informed.Minimum qualifications
* 2+ years in a support/service environment focused on SaaS or software
* Strong problem solving skills and ability to logically break down ambiguous issues* You enjoy building relationships with customers and solving their problems. For you, positive customer feedback makes you smile and brightens your day.* You lead with patience and kindness, especially when handling tough cases.* Strong ability to prioritize and “get sh*t done”. You possess a strong sense of urgency in driving projects to completion. Can speak to past experiences of getting projects across the finish line repeatedly and on-time.* Strong written and verbal communication skills along with the ability to explain technical topics to non-technical audiences.* You’re naturally curious, love learning new things, and are proactive in sharing knowledge with others.* High tolerance for ambiguity. You should be excited that your priorities will change over time, in large part based on what you see as the highest-impact end user issues that need to be resolved.* Low ego. You know when something is over your head and aren’t afraid to ask for help.Bonus qualifications
* Cybersecurity knowledge or experience
* Experience with our customer support stack is helpful but not required (ZenDesk, Asana, Jira, Confluence, Slack)* We’d love to hear about how you owned technical customer issues from initial report to resolution* 1-2 years experience at a high-growth and/or early-stage software company is strongly preferredAbout Paladin Cyber
In our hyper-connected digital economy, cyber risk has become the top business concern. Cybercrime is wreaking havoc on organizations large and small - causing a trillion-dollar drain on the global economy. Most organizations are underprotected and underinsured as achieving cyber resilience is complicated, expensive, and time-consuming.
Paladin is on a mission to accelerate the world’s journey to cyber resilience by democratizing access to effective, affordable cyber security, insurance, and expertise.
Our platform is transforming how cyber risk is assessed, mitigated, and transferred with intelligent automation, proprietary data, and delightful user experiences. We are already defending thousands of organizations’ employees, systems, and data against modern cyber threats and growing quickly. Our tight-knit, focused, team is unified by a passion for helping our customers stay ahead of cybercriminals. Every Paladin is an owner of our business, our culture, and the outcomes we deliver to our customers.
We take a partner-led approach and work with leading stakeholders in both the insurance and security communities to make cyber resilience achievable for all.
Benefits & Perks
Paladin provides a number of benefits to help you bring your best self to work:
* Competitive compensation
* Generous Equity packages* Health, dental, and vision insurance (W2 employees)* Flexible work schedule and location* PTO, Parental leave, and unlimited sick time* 401(k) plan (W2 employees)* Technology allowance - tell us what tools and tech you need to get your job done, and it’s yours.Where is this role located?
Remote: This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable. You might be required to be available during times when most team members can collaborate (9:00am to 2:00pm U.S. Pacific Time).Equal Employment Opportunity Statement:
Paladin Cyber is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Paladin Cyber is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Paladin Cyber are based on business needs, job requirements and inidual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Paladin Cyber will not tolerate discrimination or harassment based on any of these characteristics. Paladin Cyber encourages applicants of all ages. Paladin Cyber will provide reasonable accommodation to employees who have protected disabilities consistent with local law.",
fulltime
"
Joining Paladin today means seeing all parts of the business. You'll grow with our team and shape our culture from the earliest stages. Your contributions will become the foundations of our product and processes, enabling us to continue growing and scaling.
You'll be a great fit if:
* You enjoy figuring out what to work on and teaching yourself whatever you need to get things done
* You take pride in being a subject matter expert while understanding the big picture* You enjoy the autonomy of planning out your own workweek and the freedom to act on your plansWe offer W2 employment to US-based team members and full-time contractor positions to team members located outside the US.
We're backed by Syn Ventures, Eniac Ventures, Y-Combinator, Fika Ventures, Lightbank, Cyber Mentor Fund, and other leading investors.
About the Role
Paladin is growing fast. We are looking for an ambitious Product Manager for our Product team. You’ll work closely with our Co-Founder and CEO, Xing, to transform how cyber risk is managed for millions of organizations.
You should be excited about challenging what’s possible and owning outcomes in a fast-paced environment with plenty of ambiguity. This is a high-impact role with significant potential. We’re looking for a user-obsessed and business-savvy first principles thinker with plenty of raw intellectual horsepower and a growth mindset. You have strong opinions that are loosely held and able to quickly adapt to new information. We value creative problem solvers with the intellectual curiosity to understand not only the products we sell today but the potential for additional future revenue opportunities.
We expect you to articulate requirements and value clearly, prioritize in a structured way, and become an expert on user needs, challenges, and motivations. You are collaborative, goal-oriented, and data-savvy with a bias towards action.
You’ll lead through influence without relying on authority. Culturally, people with low egos, high EQs, innate drives, and a bit of a tinkerer side tend to feel among their tribe at Paladin.
Compensation: $100,000 - $160,000*
**Range listed is for San Francisco, CA. We localize compensation to the top 20th percentile of the applicant's area.Responsibilities
* Develop, prioritize, and execute on product roadmap to reduce friction for buyers, brokers, and underwriters in the insurance purchase journey
* Talk to users and turn learnings into features to continuously improve the user experience both online and offline* Write clear product specs that follows the skateboard → car approach to building* Measure funnel performance and uncover pain points in the full user journey through quantitative and qualitative research* Drive new features and products from ideation through launch and work cross-functionally to ensure GTM successMinimum qualifications
* 2+ years of experience in product management
* Strong business acumen and analytical skills* Intuitive understanding of workflows* Eye for what good UX looks like* Excellent communication skills, both written and verbalBonus qualifications
* InsurTech experience
* eCommerce experience* Cybersecurity experienceAbout Paladin Cyber
In our hyper-connected digital economy, cyber risk has become the top business concern. Cybercrime is wreaking havoc on organizations large and small - causing a trillion-dollar drain on the global economy. Most organizations are underprotected and underinsured as achieving cyber resilience is complicated, expensive, and time-consuming.
Paladin is on a mission to accelerate the world’s journey to cyber resilience by democratizing access to effective, affordable cyber security, insurance, and expertise.
Our platform is transforming how cyber risk is assessed, mitigated, and transferred with intelligent automation, proprietary data, and delightful user experiences. We are already defending thousands of organizations’ employees, systems, and data against modern cyber threats and growing quickly. Our tight-knit, focused, team is unified by a passion for helping our customers stay ahead of cybercriminals. Every Paladin is an owner of our business, our culture, and the outcomes we deliver to our customers.
We take a partner-led approach and work with leading stakeholders in both the insurance and security communities to make cyber resilience achievable for all.
Benefits & Perks
Paladin provides a number of benefits to help you bring your best self to work:
* Competitive compensation
* Generous Equity packages* Health, dental, and vision insurance (W2 employees)* Flexible work schedule and location* PTO, Parental leave, and unlimited sick time* 401(k) plan (W2 employees)* Technology allowance - tell us what tools and tech you need to get your job done, and it’s yours.Where is this role located?
Remote: This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable. You might be required to be available during times when most team members can collaborate (9:00am to 2:00pm U.S. Pacific Time).Equal Employment Opportunity Statement:
Paladin Cyber is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Paladin Cyber is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Paladin Cyber are based on business needs, job requirements and inidual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Paladin Cyber will not tolerate discrimination or harassment based on any of these characteristics. Paladin Cyber encourages applicants of all ages. Paladin Cyber will provide reasonable accommodation to employees who have protected disabilities consistent with local law.",
fulltime
"
Joining Paladin today means seeing all parts of the business. You'll grow with our team and shape our culture from the earliest stages. Your contributions will become the foundations of our product and processes, enabling us to continue growing and scaling.
You'll be a great fit if:
* You enjoy figuring out what to work on and teaching yourself whatever you need to get things done
* You take pride in being a subject matter expert while understanding the big picture* You enjoy the autonomy of planning out your own workweek and the freedom to act on your plansWe offer W2 employment to US-based team members and full-time contractor positions to team members located outside the US.
We're backed by Syn Ventures, Eniac Ventures, Y-Combinator, Fika Ventures, Lightbank, Cyber Mentor Fund, and other leading investors.
About the Role
Paladin is growing fast. We are looking for an ambitious Senior Product Manager for our Product team. You’ll work closely with our Co-Founder and CEO, Xing, to transform how cyber risk is managed for millions of organizations.
You should be excited about challenging what’s possible and owning outcomes in a fast-paced environment with plenty of ambiguity. This is a high-impact role with significant potential. We’re looking for a user-obsessed and business-savvy first principles thinker with plenty of raw intellectual horsepower and a growth mindset. You have strong opinions that are loosely held and able to quickly adapt to new information. We value creative problem solvers with the intellectual curiosity to understand not only the products we sell today but the potential for additional future revenue opportunities.
We expect you to build systems and processes that support flawless execution while developing deep customer empathy and generating actionable insights. You are collaborative, goal-oriented, and data-savvy with a bias towards action.
You’ll lead by example and through influence without relying on authority. You’re eager to roll up your sleeves to get things done while also mentoring a passionate team eager to make an impact. Culturally, people with low egos, high EQs, innate drives, and a bit of a tinkerer side tend to feel among their tribe at Paladin.
Compensation: $160,000 - $200,000*
**Range listed is for San Francisco, CA. We localize compensation to the top 20th percentile of the applicant's area.Responsibilities
* Develop and prioritize product roadmap to scale adoption of our cybersecurity suite and increase key acquisition, engagement, and retention metrics
* Measure funnel performance and identify points of friction in the full user journey through quantitative and qualitative research* Run end-to-end experiments, including defining requirements, driving cross-functional execution, and sharing insights and results* Drive new features and products from ideation through launch and work cross-functionally to ensure GTM success* Direct and conduct user research, usability studies, data-driven experiments to inform product directionMinimum qualifications
* 5+ years of experience in a PM role
* Proven experience driving product adoption and growth to scale* Strong business acumen and analytical skills* Eye for what good UX looks like* Experience developing, orchestrating, and analyzing user research studies* Excellent communication skills, both written and verbal* Experience working cross-functionally with senior stakeholdersBonus qualifications
* Cybersecurity experience
* SMB experience* Leadership experienceAbout Paladin Cyber
In our hyper-connected digital economy, cyber risk has become the top business concern. Cybercrime is wreaking havoc on organizations large and small - causing a trillion-dollar drain on the global economy. Most organizations are underprotected and underinsured as achieving cyber resilience is complicated, expensive, and time-consuming.
Paladin is on a mission to accelerate the world’s journey to cyber resilience by democratizing access to effective, affordable cyber security, insurance, and expertise.
Our platform is transforming how cyber risk is assessed, mitigated, and transferred with intelligent automation, proprietary data, and delightful user experiences. We are already defending thousands of organizations’ employees, systems, and data against modern cyber threats and growing quickly. Our tight-knit, focused, team is unified by a passion for helping our customers stay ahead of cybercriminals. Every Paladin is an owner of our business, our culture, and the outcomes we deliver to our customers.
We take a partner-led approach and work with leading stakeholders in both the insurance and security communities to make cyber resilience achievable for all.
Benefits & Perks
Paladin provides a number of benefits to help you bring your best self to work:
* Competitive compensation
* Generous Equity packages* Health, dental, and vision insurance (W2 employees)* Flexible work schedule and location* PTO, Parental leave, and unlimited sick time* 401(k) plan (W2 employees)* Technology allowance - tell us what tools and tech you need to get your job done, and it’s yours.Where is this role located?
Remote: This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable. You might be required to be available during times when most team members can collaborate (9:00am to 2:00pm U.S. Pacific Time).Equal Employment Opportunity Statement:
Paladin Cyber is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Paladin Cyber is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Paladin Cyber are based on business needs, job requirements and inidual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Paladin Cyber will not tolerate discrimination or harassment based on any of these characteristics. Paladin Cyber encourages applicants of all ages. Paladin Cyber will provide reasonable accommodation to employees who have protected disabilities consistent with local law.",
fulltime
"
Joining Paladin today means seeing all parts of the business. You'll grow with our team and shape our culture from the earliest stages. Your contributions will become the foundations of our product and processes, enabling us to continue growing and scaling.
You'll be a great fit if:
* You enjoy figuring out what to work on and teaching yourself whatever you need to get things done
* You take pride in being a subject matter expert while understanding the big picture* You enjoy the autonomy of planning out your own workweek and the freedom to act on your plansWe offer W2 employment to US-based team members and full-time contractor positions to team members located outside the US.
We're backed by Syn Ventures, Eniac Ventures, Y-Combinator, Fika Ventures, Lightbank, Cyber Mentor Fund, and other leading investors.
About the Role
Paladin is growing fast. We are looking for an Implementation Manager as a foundational hire onto our Customer Success team. You will onboard companies who have yet to implement Paladin, consult with current users to ensure they’re successful with Paladin, and prove our value to our partners by quantifying how we have lowered their overall cyber risk.
In this role, you’ll be on the front line of working with Paladin users throughout their lifecycle, from initial training to seat expansion. Our users are often SMBs who aren’t technical themselves but are eager to gain cyber security protections (think: office manager at a 20 person law firm; dispatcher for a trucking company). You will be responsible for meeting them where they are, building relationships, and helping them onboard and get the most out of Paladin.
This role will work cross functionally with Operations, Product, Engineering, and Business Development. You’ll have three key goals: one, ensure our customers are seeing enormous value from our suite of cyber protections. This means driving onboarding and engagement metrics in conjunction with Product, and proving to our customers and partners with data how Paladin has helped mitigate their cyber risk. Two, as you build deeper relationships with our customers, you’ll be on the hunt for opportunities to solve additional pain points through products that deepen our relationships and expand our contracts in scope and revenue. And three, you’ll help serve as a trusted “voice of the customer” back to the Product and Engineering teams, as you gather and translate user feedback (including feature requests and bugs), weigh in on product roadmap, and help communicate new feature releases.
This is an inidual contributor role that reports to the Head of Customer Success. As the Success team expands, this role has the potential to grow into a team lead role.
You should be excited about the idea of stepping into a role where the “perfect” template doesn’t exist and eager to own outcomes in a fast-paced environment with plenty of ambiguity. We’re looking for someone with a growth mindset, a bias towards action, and above all else a problem solver. Culturally, people with low egos, high EQs, intellectual curiosity, and a bit of a tinkerer side tend to feel among their tribe at Paladin.
Some examples of projects you will work on in this role include: building and implementing Standard Operating Procedures for how we onboard new companies; writing tickets (we use Jira) for the Product and/or Engineering teams to help them understand discrete product issues that need to be solved; measuring and reporting on the outcomes of user onboarding campaigns in order to improve our conversion rate; running (virtual) training sessions for insurance brokers to communicate the value of Paladin’s platform.
Compensation: $110,000-$150,000*
**Range listed is for San Francisco, CA. We localize compensation to the top 20th percentile of the applicant's area.
Responsibilities
*
Onboard companies onto Paladin Shield, delivering predictable experiences and strong customer adoption.\*
Serve as the trusted partner and go-to point of contact for our customers on implementation and onboarding metrics, customer success, and cybersecurity best practices.\*
Develop process documentation for existing and best practices for common responses to customer questions and newly implemented processes. Maintain a list of FAQs.\*
Partner with Product Management, Engineering, and the rest of the Success team to share customer use cases and pain points. Collect customer feedback and synthesize for the team internally on new products and features.\*
Display empathy for customer needs and keep stakeholders (internal/external) informed.\*
As necessary, roll up the sleeves and solve customer problems by responding to incoming support tickets, phone calls, etc. in a timely, helpful, and professional manner.\*
Over time, if interested and performing well, build and grow an Implementation team, working to hire top performers and guide joiners in their professional development.\Minimum qualifications
* 3-7 years of work experience; 2+ years in an implementation, success, or onboarding role, delivering for external customers. Experience with a SaaS product is strongly preferred.
* Enjoy building relationships with customers and solving their problems. For you, positive customer feedback makes you smile and brightens your day.* Ability to prioritize and “get sh*t done.” You possess a strong sense of urgency in driving projects to completion. Can speak to past experiences of getting projects across the finish line repeatedly and on-time.* Strong communication skills and the ability to explain complex analyses to non-technical audiences. COnfidence in discussing technical frameworks (e.g., APIs). * You’re naturally curious, love learning new things, and are proactive in sharing knowledge with others.* High tolerance for ambiguity. You should be excited that your priorities will change over time, in large part based on what you communicate are the most important things you should be working on.* Low ego. You know when something is over your head and aren’t afraid to ask for help.* Project management experienceBonus qualifications
* Consulting background, sales or similar experience at the enterprise level strongly preferred.
* 2+ years experience at a high-growth and/or early-stage software company.* Experience with our customer communication stack is helpful but not required (ZenDesk, CustomerIO, Jira, Slack).About Paladin Cyber
In our hyper-connected digital economy, cyber risk has become the top business concern. Cybercrime is wreaking havoc on organizations large and small - causing a trillion-dollar drain on the global economy. Most organizations are underprotected and underinsured as achieving cyber resilience is complicated, expensive, and time-consuming.
Paladin is on a mission to accelerate the world’s journey to cyber resilience by democratizing access to effective, affordable cyber security, insurance, and expertise.
Our platform is transforming how cyber risk is assessed, mitigated, and transferred with intelligent automation, proprietary data, and delightful user experiences. We are already defending thousands of organizations’ employees, systems, and data against modern cyber threats and growing quickly. Our tight-knit, focused, team is unified by a passion for helping our customers stay ahead of cybercriminals. Every Paladin is an owner of our business, our culture, and the outcomes we deliver to our customers.
We take a partner-led approach and work with leading stakeholders in both the insurance and security communities to make cyber resilience achievable for all.
Benefits & Perks
Paladin provides a number of benefits to help you bring your best self to work:
* Competitive compensation
* Generous Equity packages* Health, dental, and vision insurance (W2 employees)* Flexible work schedule and location* PTO, Parental leave, and unlimited sick time* 401(k) plan (W2 employees)* Technology allowance - tell us what tools and tech you need to get your job done, and it’s yours.Where is this role located?
Remote: This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable. You might be required to be available during times when most team members can collaborate (9:00am to 2:00pm U.S. Pacific Time).Equal Employment Opportunity Statement:
Paladin Cyber is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Paladin Cyber is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Paladin Cyber are based on business needs, job requirements and inidual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Paladin Cyber will not tolerate discrimination or harassment based on any of these characteristics. Paladin Cyber encourages applicants of all ages. Paladin Cyber will provide reasonable accommodation to employees who have protected disabilities consistent with local law.",
"
Joining Paladin today means seeing all parts of the business. You'll grow with our team and shape our culture from the earliest stages. Your contributions will become the foundations of our product and processes, enabling us to continue growing and scaling.
You'll be a great fit if:
* You enjoy figuring out what to work on and teaching yourself whatever you need to get things done
* You take pride in being a subject matter expert while understanding the big picture* You enjoy the autonomy of planning out your own workweek and the freedom to act on your plansWe offer W2 employment to US-based team members and full-time contractor positions to team members located outside the US.
We're backed by Syn Ventures, Eniac Ventures, Y-Combinator, Fika Ventures, Lightbank, Cyber Mentor Fund, and other leading investors.
About the Role
Paladin is growing fast. As a crucial founding member of our BizOps & Strategy team, you will have the opportunity to work on a wide range of high-impact projects that help ensure thoughtful scaling.
You should be excited about challenging what’s possible and owning outcomes in a fast-paced environment with plenty of ambiguity. This is a high-impact role with significant potential. We’re looking for structured thinkers that can comfortably navigate both tactical and strategic projects with plenty of raw intellectual horsepower and a growth mindset. You have strong opinions that are loosely held and able to quickly adapt to new information.
We value creative problem solvers with the intellectual curiosity to understand not only the products we sell today but the potential for additional future revenue opportunities. Joining Paladin today means seeing all parts of the business. You'll grow with our team and shape our culture from the earliest stages. Your contributions will become the foundations of our product and processes, enabling us to continue growing and scaling.
You'll be a great fit if:
* You can bring logical structure to ambiguity and own complex time-critical projects end to end
* You are highly analytical and can build compelling narratives and presentations* You understand how to create win-win situations driven by a deep understanding of incentives and people* You enjoy the autonomy of planning out your own workweek and the freedom to act on your plansWe offer W2 employment to US-based team members and full-time contractor positions to team members located outside the US.
Compensation: $120,000 - $160,000**
**Range listed is for San Francisco, CA. We localize compensation to the top 20th percentile of the applicant's area.
Responsibilities
* Lead cross functional work streams with Product, Sales / BD, Customer Success, and the leadership team that create immediate and long term impact for the business
* Provide strategic support to Customer Success, GTM / Sales, and other stakeholders to drive improved data driven decision making* Build out new operational functions and optimze existing processes* Discover, build, and negotiate strategic partnerships to accelerate Paladin’s growth* Assess new opportunities and develop informed recommendations by sythesizing market diligence and researchMinimum qualifications
* Undergraduate degree
* 2+ years of experience in strategy consulting or finance* 1+ years of experience in startups or industry* Experience implementing strategic and operational initiatives* Ability to build complex models and compelling presentations from the ground up* Excellent written and verbal communication skills* Ability to build trust and credibility with senior stakeholdersBonus qualifications
* Cyber Security / Insurance industry experience
* Experience leading new initiatives from ideation to scaleAbout Paladin Cyber
In our hyper-connected digital economy, cyber risk has become the top business concern. Cybercrime is wreaking havoc on organizations large and small - causing a trillion-dollar drain on the global economy. Most organizations are underprotected and underinsured as achieving cyber resilience is complicated, expensive, and time-consuming.
Paladin is on a mission to accelerate the world’s journey to cyber resilience by democratizing access to effective, affordable cyber security, insurance, and expertise.
Our platform is transforming how cyber risk is assessed, mitigated, and transferred with intelligent automation, proprietary data, and delightful user experiences. We are already defending thousands of organizations’ employees, systems, and data against modern cyber threats and growing quickly. Our tight-knit, focused, team is unified by a passion for helping our customers stay ahead of cybercriminals. Every Paladin is an owner of our business, our culture, and the outcomes we deliver to our customers.
We take a partner-led approach and work with leading stakeholders in both the insurance and security communities to make cyber resilience achievable for all.
Benefits & Perks
Paladin provides a number of benefits to help you bring your best self to work:
* Competitive compensation
* Generous Equity packages* Health, dental, and vision insurance (W2 employees)* Flexible work schedule and location* PTO, Parental leave, and unlimited sick time* 401(k) plan (W2 employees)* Technology allowance - tell us what tools and tech you need to get your job done, and it’s yours.Where is this role located?
Remote: This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable. You might be required to be available during times when most team members can collaborate (9:00am to 2:00pm U.S. Pacific Time).Equal Employment Opportunity Statement:
Paladin Cyber is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Paladin Cyber is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Paladin Cyber are based on business needs, job requirements and inidual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Paladin Cyber will not tolerate discrimination or harassment based on any of these characteristics. Paladin Cyber encourages applicants of all ages. Paladin Cyber will provide reasonable accommodation to employees who have protected disabilities consistent with local law.",
fulltimenew yorknyus / remote (us)
"
To apply, please fill out the following form here (this form is the full application). You’ll hear back from a team member shortly. Thanks for taking the time to learn about Nourish - we’re excited to get to know you!
About Nourish
Nourish is on a mission to improve people’s health by making it easy to eat well. More than half of Americans have a chronic condition related to what they eat, and poor nutrition is the number one driver of preventable death. We are spending more than ever on healthcare, yet life expectancy has gone down multiple years in a row for the first time in a century.
Nourish is addressing this healthcare crisis by helping people eat better. We connect chronic disease patients with a Registered Dietitian via telehealth and get it covered by their health insurance. This helps transform food from the cause of disease to medicine that is the solution.
We launched one year ago and already have >125 dietitians and thousands of patients on the platform. Our patients span a wide range of nutrition-related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity / weight management, cardiovascular disease, and more.
We have millions in revenue, are growing quickly, have partnered with national health insurance companies and provider groups, and have raised over $9M from top-tier VCs including Thrive Capital, Y Combinator, Susa Ventures, Operator Partners, and Box Group. Our angel investors include world-class healthcare founders from Rightway Health, Headway, Spring Health, Alto Pharmacy, and more.
Learn more about us in TechCrunch here.
About the Role
As a critical member of our Revenue team, you’ll work to ensure Nourish patients get coverage for the life-changing care they need. This means working cross-functionally with a variety of stakeholders, including our clients, the insurance companies, our dietitians, and the rest of the Nourish team. Getting services covered by insurance is often the most frustrating step in the healthcare process for patients, and we are working hard to ensure that our patients can focus on what really matters — getting the treatment they need —instead of worrying about whether they can afford it.
You will be instrumental in executing Nourish’s ambitious growth targets; you will support a critical function of the organization as Nourish scales its revenue operations and interactions with patients, dietitians, and insurance companies. You will help Nourish provide a world-class experience to its patients both inside and outside of dietitian sessions.
Key responsibilities
* Provide support to clients that have questions about insurance coverage, status of their claims, billing, etc.
* Help prepare insurance claims for submission* Investigate any claims that come back with issues and determine / execute next course of action* Work with insurance companies to better understand coverage for specific clients* Assist in collection of out-of-pocket charges for patients and handle any issues that arise* Identify areas for improvement in our existing workflows and propose solutions to work more efficientlyYou will love this role if:
* You’re passionate about Nourish’s mission. You’re interested in nutrition and are eager to be part of solving America’s healthcare crisis.
* You care deeply about client experience. You want to ensure Nourish clients have a best-in-class experience, which means never being concerned about insurance coverage or surprise bills. You empathize with our clients and their desire (and often need) to get affordable care.* You thrive in a fast-paced start-up environment. You are energized by a rapidly improving (and thus changing) environment. Changes to processes and workflows don’t stress you out — you see them as an opportunity to learn a new skill or improve a client experience.* You are detailed-oriented and organized. You understand that billing and revenue operations have a lot of moving pieces and have tools & systems to stay organized. You get satisfaction out of ensuring nothing slips through the cracks.* You don’t like to settle for ‘good enough’. You proactively identify areas for improvement within current revenue processes and tools and suggest changes when you think they could be better.* You seek out opportunities to take ownership and problem solve. Once you are comfortable with a process, you like being given the opportunity to fully own a workflow and make associated decisions. As long as you have enough support, you like having the opportunity for autonomy and independence.We’d love to hear from you if:
* You have 3+ years industry experience in customer experience / support, billing, revenue operations, business operations, or insurance operations roles and are interested in early-stage startups
* You consider attention to detail to be one of your greatest strengths and can stay organized when you have many workflows to manage and complete.* You are tech-savvy and open to learning and using new technologies.* You love investigating and problem-solving, and get fulfillment from finding creative solutions to tough problems.* You thrive in a fast-moving environment and are not intimidated by ambiguity or change.* You enjoy new challenges and jump in headfirst when facing an issue. You are able to adapt to the situation at hand and can be flexible in your approach when new circumstances arise.* You’re comfortable working with a variety of team members (our patients, insurance companies, our internal team, etc.) and have strong verbal & written communication skills.* You enjoy proactively coming up with solutions when you notice inefficiencies.",
"
Consulting Sales Engineers are highly technical sales professionals who work closely with our Enterprise customers and partners to build large-scale FlutterFlow based applications (e.g. 1M+ users). They help customers maximize their investment in FlutterFlow through technical guidance, solution development, and deep understanding of customer needs.
We’re looking for engineers who are passionate about helping customers build amazing user experiences.
This is a remote position based in US or Americas Region.
What You Will Work On
Pre-Sales
* Collaborates with FlutterFlow and partner sales teams during the pre-sale process by providing industry and technical input for presentations, SOW docs, etc.
Technical Delivery
* Leads meetings with customers and partners to understand customer requirements, business needs, and technical considerations
* Works with FlutterFlow, partner, and customer teams to design, implement, test, and deploy applications and POCs* Learns new technologies and industry requirements based on customer needs and industry trends* Gather customer feedback and identify product needs and blockers. Provide feedback to the engineering team to help inform the product roadmapBusiness Development
* Identifies opportunities to expand and accelerate the adoption of FlutterFlow at customers and partners
* Deliver presentations and represent FlutterFlow at events (e.g. Google Cloud Events, GDG Events, etc.)Partner Enablement
* Helps qualify and onboard partners to the sales and implementation process
* Supports partner enablement by providing training and technical guidance to FlutterFlow partnersWho you are
* 5+ years of enterprise level technical sales, business development, or similar
* 5+ years of experience developing large-scale consumer-facing applications* Very strong Flutter knowledge and experience. You have 1+ years of developing applications with Flutter* You have a solid understanding of patterns/technologies such as REST, Relational/NoSQL schema designs, iOS & Android build tools etc.* Strong customer empathy. You listen, ask questions, and enjoy giving/receiving feedback* You can collaborate across teams and gain alignment among stakeholders* You are resourceful and a problem solver. You have a strong solution centric mindset* You have a BS/MS in computer science or related field. You write code that is well-designed-easy to test, and is easy to add to over time* Understanding of algorithms, data structures, architectural design and best practices* Knowledgeable in agile software development lifecycle and DevOps principles* You are passionate about visual application development and Low Code / No Code technologiesBonus Points
* You’ve worked previously as a FAANG Cloud Sales Consultant, Technical Consultant at Big 3/Big 4 or similar
Benefits
* Live anywhere in the US
* Generous salary and equity package* Full Health/Vision/Dental benefits (US-based employees)* 401k* Flexible Vacation / Sick Leave* Flexible work hours",
"
About the role
We're looking for a highly curious and data driven Business Operations Coordinator to join our team and take on stewardship of some of our key business data points and associated processes.
As our first Business Operations Coordinator, your mission will be to understand, monitor, document, and improve processes around key business data and processes. You should be excited about digging deep into discrepancies (going on a data treasure hunt!), identifying weaknesses in a process and collaborating on improvements, and creating simple and clear documentation. You'll be a great fit for this role if you are invigorated by the prospect of improving your spreadsheet and SQL skills, put value in building and maintaining relationships with coworkers in different departments, and wanting to lead a team driven by process perfection.
What's Firstbase.io?
Firstbase, a YC-backed company, is building an all-in-one Company OS to help define how founders across the globe launch, manage and grow their businesses.
More than ten thousand founders from over 170 countries have used our incorporation product, Firstbase Start, to launch their startup. For many founders, \"firstbase.io\" has become what they type into their address bars when they think about incorporating a business.
We are backed by Y Combinator & our team, investors, and advisors include people from Apple, Gusto, Carta, Wise, Plaid, and many other great companies.
Why you should join
Our team is dedicated to building products & solving some of the startups' hardest problems, with particular focus on:
* Democratizing access to financial infrastructure
* Automating tasks every founder faces when running a business* Making tools and resources more accessible to everyone, everywhere* Building integrated solutions for founders and removing friction* Delivering opportunity to traditionally overlooked founders and companies* Democratizing access to knowledgeJoin us on a mission to increase the number of growing companies.
Who are we looking for
We are looking for risk-takers with erse experience able to provide fearless feedback.
You will have the following responsibilities
* Manage key business process and data points across our systems
* Collaborate and manage Operations team members to scope, execute, and deliver on internal projects* Identify and implement potential cross-departmental process improvements* Monitor success of executed projects, and iterate as needed* Own the generation and upkeep of process documentation related to your projects and key business data points* Partner with Data, Product, and SupportMinimum requirements
* 1-2 years of professional experience, with at least 1 year of related experience working for a company with a recurring revenue stream preferred
* Proficiency in clear and concise writing* Comfort with tools for data manipulation and visualization (like Excel, Google Sheets, use of SQL, etc.) a plus, the drive to learn or improve in this area is a must* Use data to drive actions and answer questions* Ability to dig into the details of an issue or discrepancy and be ruthless about following it through to the heart of the problem (how ever many layers deep that ends up being)* Able to understand the detailed nuances of data and communicate those to the appropriate audienceSome perks you will enjoy
* Competitive salary & amazing equity package
We lean on some of the best market data to ensure that we offer the most competitive compensation.
* Hybrid work environment
We work both remotely & from our offices in New York City in São Paulo – optimizing for collaboration while providing flexibility to team members.
* PTO + birthday off
We offer flexibility to allow people to relax and recharge whenever they need it.
* Build your ideal work setup
We understand that how you work is extremely important, so we provide a stipend to set yourself up for success here at Firstbase.
* Health benefits
Firstbase offers health insurance reimbursements to both US and international team members.
* Learning & development
We provide a stipend together with resources to help people grow and develop in their careers
If you think you’re unqualified or don’t meet all the requirements for this role, we encourage you to still apply. We celebrate erse candidates, adjacent experiences, and simply put, good people who want to build great things. If that’s you, then we’d love to meet.
",
englandfulltimegb / remotelondon
"
The role
In this role, you will work directly with the founders and the Engineering to realise the vision to create the best web app development experience in the world.
* Work closely with the founders and the rest of the team in building and updating the product roadmap.
* Work closely with shuttle users and community members to better understand key problems and get the team involved in coming up with solutions to those problems. Balance stakeholder input with effective decision-making.* Establish a good understanding of the users, customers, and market. Collaborate with DevRel to gather user feedback and improve the product.* Set up and maintain a functioning feedback loop from the point where users provide feedback all the way to the design and implementation of features addressing that feedback.* Evaluate product differentiation opportunities and constantly push the product roadmap forward.* Write product specification documents, and communicate requirements to the wider team, ensuring that Engineering is on board with the proposals and implementation timelines.* Establish a deep, intuitive, and trusting relationship with the company leadership to help realise the product vision.* Create and oversee KPIs for Product Teams.* Contribute to the development of monetization plans and proposals, including the identification of target customer segments and pricing models.* Keep abreast of industry trends and best practices, and evaluate potential partnerships and collaborations to support business objectives.Ideal fit
* You have 5+ years of experience as a product manager or software engineer, with a track record in SaaS, cloud or OSS. Startup experience preferred.
* Background/familiarity with Computer Science. We expect you to have a working knowledge of cloud systems and a programming language (preferably JavaScript and/or Rust).* Strong experience with AWS services, micro-service and serverless architecture.* Highly excited to play a central role in the growth phase of a high-performing startup, comfortable with ambiguity, and bringing with you the experience you need to succeed in this role.* We’re looking for someone with excellent written and spoken English and a strong desire to delight customers.* You will be comfortable working with a globally geographically dispersed team, in various time zones.* Convey a strong ability as a player/coach who can jump into the code while also maintaining a high-level view and understanding.",
fulltimeremote (us)
"
The Role
Your role will consist of planning, executing, and monitoring experiments that will spur the growth of our open source community and drive organic traffic to our website and social platforms.
This is an open-ended role with a substantial degree of autonomy. You will own the end-to-end development of QuestDB's growth strategy to increase adoption and user acquisition.
We are looking for an inidual who is passionate about open source and with a creative mindset and intellectual curiosity.
Responsibilities
* Own content strategy to drive organic traffic to our website; technical content planning & SEO optimization.
* Set and monitor growth KPIs for user acquisition.* Owning content pipeline by planning, prioritising, creating, and distributing content for our audience of developers.* A/B test messages, landing pages and channels. Move successful experiments toward content marketing strategy.* Executing and monitoring experiments (paid & organic) for online and offline campaigns.* Analyze all parts of the acquisition funnel, using insights to continuously test campaigns and content.* Execute rapid experimentation across the website and other channels to reach our audience of developers and improve conversion rates.Requirements
* 4+ years of experience in growth, marketing and/or product marketing.
* Proven hands-on experience executing growth strategies from start to finish for B2B SaaS companies.* Experience managing and distributing content on Social Media, websites, newsletters, etc.* Entrepreneurial mindset.* Excellent verbal and written communication skills.* Strong team player who is open to guiding colleagues on your areas of expertise.* Familiarity working with time series databases and proficiency in at least one common programming language are a plus.",
backendcodenverfulltimeus / remote (us)
"
What You’ll Be Doing
Breaking stuff. We need a software engineer to focus on building and automating tests. A top candidate will be able to fix bugs of currently deployed software. This role is a mix of software engineering, DevOps, and testing. The unique part of this role does not lie within writing unit or integration tests but rather mirroring customer use cases – such as testing our satellite tracking, antenna reservation, or satellite command and control services.
Your mission will be to simulate dozens of satellites running operations while also being chaos monkey so our system can remain resilient. Don’t worry, you do not have to be an aerospace expert – satellites are just flying computers that you see every 90 minutes. Additionally, you will oversee testing operational recovery procedures.
Day to day, you will be a part of the engineering team of frontend and backend engineers working in an Agile Scrum environment.
Tech Skills
* Proficiency in Python and Terraform (or relevant IaaC language)
* Experience with AWS services such as Lambda, ECS, EKS, CloudWatch, S3, EFS/EBS, EC2, and RDS* Strong knowledge of containerized applications and serverless architecture* Strong knowledge of designing, analyzing, and troubleshooting APIs services, distributed NoSQL and relational databases, caching systems, event-driven and multi-tier architectures* Strong knowledge of task automation and CI/CD pipeline building, preferably with GitHub actions but not required* Familiarity with Git and GitHub or similar framework for version controlSoft Skills
* Deep technical analysis and troubleshooting skills
* Independent self-starter; able to complete projects on time with minimal guidance* A high standard for software maintainability, quality, resilience, and performance* Strong cross-functional communication between a frontend, backend engineers and product managerBackground Qualifications
* Bachelor’s degree in Computer Science (or related field)
* 2+ years [professional] experience in backend development, DevOps, or other related role. Professional experience can be replaced with a self-starter who has drive, the technical skills, and is obsessed with their product.* US Citizenship or Permanent Residency. We do not maintain security clearances at this time.Why you'll love working at Quindar
* We are a remote-first workplace and value results over where you work from. If you want to work at a WeWork we will make that happen! If not, we provide work from home benefits so you always have a nice place to work, speedy internet, and of course coffee/tea!
* We take work life balance very seriously. We require employees to take 15 days off but provide unlimited PTO and follow the US federal government holidays.* Mental health is just as important as physical so we provide quarterly health & wellness benefits.* Comprehensive health insurance for you and your family with 100% coverage for employees.* We encourage employees to save for retirement and provide 401(k) matching.* Each quarter we have a 3-day company offsite. Previous locations include San Francisco and Nashville.* Our culture and company is evolving. You will be key in creating the next major or minor version!",
codenverfulltimeus / remote (us)
"
What You’ll Be Doing
Architect, automate, test, deploy, and maintain a well-designed and highly available cloud infrastructure in AWS GovCloud with a focus on security and compliance for SOC2, NIST 800-171, NIST 800-53, and FedRAMP Medium controls.
You will own the cloud infrastructure and its direction. You will help architect secure ingress and egress to customer and vendor data centers in a multi and single-tenant environment. As the team is developing, you will also provide best practices for availability, latency, and performance of services.
Some of your responsibilities will include incident management, supporting a 24/7 on call rotation, and technical troubleshooting of complex enterprise systems. Ideally the system you create alleviates the necessity for action.
You will be a part of the engineering team of frontend and backend engineers working in an Agile Scrum environment.
Tech Skills
* Expertise in most AWS services with a certification in Solutions Architect, Advanced Networking, or Security preferred
* Working knowledge of monitoring tools such as New Relic, DataDog, Splunk, AWS CloudWatch or similar* Proficiency in Python and Terraform (or relevant IaaC language)* Understanding of networking using VPN’s, NLB/ALB’s, HTTPS, TLS, and CDN* Strong knowledge of Kubernetes, containerized applications, and serverless architecture* Strong knowledge of designing, analyzing, and troubleshooting APIs services, distributed NoSQL and relational databases, caching systems, event-driven and multi-tier architectures* Strong knowledge of task automation and CI/CD pipeline building, preferably with GitHub actions but not required* Understanding of Unix/Linux operating systems* Knowledge of cloud security best practices and cost-effective cloud architecture* Use of identity and access management via Auth0 or Okta* Familiarity with Git and GitHub or similar framework for version controlSoft Skills
* Deep technical analysis and troubleshooting skills
* Ability to create disaster recovery plans, network diagrams, and other data, security, and risk mitigation plans* Independent self-starter; able to complete projects on time with minimal guidance* A high standard for software maintainability, quality, resilience, and performance* Strong cross-functional communication between a frontend, backend engineers and product managerBackground Qualifications
* Bachelor’s degree in Computer Science (or related field)
* 3+ years of professional experience as a reliability, systems, DevOps, infrastructure, or platform engineer* US Citizenship or Permanent Residency. We do not maintain security clearances at this time.Why you'll love working at Quindar
* We are a remote-first workplace and value results over where you work from. If you want to work at a WeWork we will make that happen! If not, we provide work from home benefits so you always have a nice place to work, speedy internet, and of course coffee/tea!
* We take work life balance very seriously. We require employees to take 15 days off but provide unlimited PTO and follow the US federal government holidays.* Mental health is just as important as physical so we provide quarterly health & wellness benefits.* Comprehensive health insurance for you and your family with 100% coverage for employees.* We encourage employees to save for retirement and provide 401(k) matching.* Each quarter we have a 3-day company offsite. Previous locations include San Francisco and Nashville.* Our culture and company is evolving. You will be key in creating the next major or minor version!",
full stackfulltimetoronto / remote (us)
"
Who We Are
At DevCycle we believe that no engineering team should have to fear a deployment, and that safely and simply managing the rollout of new features and services with feature flags should be as natural a part of a team’s process as committing to source control. We are a small team with big ambitions, and we do our best to always make sure that we’re working on the right thing at the right time - through transparency, collaboration and empathy. We build tooling and products based on what we need to do our best work. We challenge ourselves to pursue and push the bleeding edge of what’s possible, maximizing efficiency, speed, cost and value. If this sounds like your kind of shop, please read on.
Overview
We are seeking a highly skilled and experienced Senior Infrastructure Engineer to join our team. The ideal candidate will have a particular expertise in maturing, scaling and optimizing the infrastructure of a quickly growing product, and a passion for building, teaching, learning, and collaborating in a team environment.
Responsibilities
* Design, implement, and maintain the infrastructure that supports our applications and services
* Leverage low-level programming languages, cloud native services, and serverless architectures to build scalable and resilient systems* Collaborate with cross-functional teams to deliver high-quality infrastructure solutions* Lead the design and implementation of infrastructure projects, including the development of technical designs, plans, and specifications, along with their evolutions and updates* Monitor and troubleshoot infrastructure issues as needed* Balance metrics and alerting with cost efficiency and detail* Stay up-to-date with the latest developments in cloud and infrastructure technologiesRequirements
* 6+ years of experience in infrastructure engineering
* Proficiency with programming languages such as C, C++, Rust, Go, Java, Python, Perl, or Ruby* Experience in distributed systems, storage systems, and databases* Strong understanding of cloud native services, such as Kubernetes, and serverless architectures such as Cloudflare Workers* Strong Experience with infrastructure-as-code tools such as Terraform* Experience with systems design and architecture* Experience analyzing, and troubleshooting large-scale distributed systems* Excellent leadership and communication skills, with a strong sense of ownership and a systematic approach to problem-solving* Proven ability to manage active incidents, address what caused them, and establish systems to avoid them in the future via blameless postmortemsPreferred Qualifications
* Experience with continuous integration/continuous delivery (CI/CD) pipelines (GitHub Actions, CircleCI)
* Experience with agile development methodologies* Experience with monitoring tools such as Prometheus, Datadog, CloudWatch* Experience with containerization technologies such as Docker* Experience with feature flagsStack
* AWS
* Snowflake* Kubernetes* Terraform* Mongo* Kinesis Firehose* Cloudflare WorkersWhat you’ll get from us:
Our growing team works with some of the world’s best-known brands on very complex and unique technical challenges. Our culture of building, learning and experimentation through collaboration allows us to work on new ideas and try out innovative tech and processes. This means you’ll add valuable experience to your resume quickly and have lots of opportunity for personal and career growth. While you’re working to grow the company, we’ll have your back with a competitive salary, mentorship, Employee Stock Options, unlimited vacation, education reimbursement, and robust health benefits starting day one.
We have a hybrid work environment that allows you to do your best work where it makes the most sense to do so. We have a modern office in the heart of the King St & Spadina tech hub for our team to collaborate, plan, and do creative work together, or just enjoy a new space to work in. We offer catered lunches so you can connect with your team members and get to know other teams. We approach internal meetings with a hybrid-first approach and will provide work equipment for both home and in-office use.
We’re an equal opportunity employer. We strive to build a erse team that embodies our values of mutual collaboration and respect. We recognize how the input of different experiences can positively impact the product and service we deliver to our customers.
",
full stackfulltimetoronto / remote (us)
"
Who We Are
At DevCycle we believe that no engineering team should have to fear a deployment, and that safely and simply managing the rollout of new features and services with feature flags should be as natural a part of a team’s process as committing to source control. We are a small team with big ambitions, and we do our best to always make sure that we’re working on the right thing at the right time - through transparency, collaboration and empathy. We build tooling and products based on what we need to do our best work. We challenge ourselves to pursue and push the bleeding edge of what’s possible, maximizing efficiency, speed, cost and value. If this sounds like your kind of shop, please read on.
Overview
We are seeking a highly skilled and experienced Senior Infrastructure Engineer to join our team. The ideal candidate will have a particular expertise in maturing, scaling and optimizing the infrastructure of a quickly growing product, and a passion for building, teaching, learning, and collaborating in a team environment.
Responsibilities
* Design, implement, and maintain the infrastructure that supports our applications and services
* Leverage low-level programming languages, cloud native services, and serverless architectures to build scalable and resilient systems* Collaborate with cross-functional teams to deliver high-quality infrastructure solutions* Lead the design and implementation of infrastructure projects, including the development of technical designs, plans, and specifications, along with their evolutions and updates* Monitor and troubleshoot infrastructure issues as needed* Balance metrics and alerting with cost efficiency and detail* Stay up-to-date with the latest developments in cloud and infrastructure technologiesRequirements
* 6+ years of experience in infrastructure engineering
* Proficiency with programming languages such as C, C++, Rust, Go, Java, Python, Perl, or Ruby* Experience in distributed systems, storage systems, and databases* Strong understanding of cloud native services, such as Kubernetes, and serverless architectures such as Cloudflare Workers* Strong Experience with infrastructure-as-code tools such as Terraform* Experience with systems design and architecture* Experience analyzing, and troubleshooting large-scale distributed systems* Excellent leadership and communication skills, with a strong sense of ownership and a systematic approach to problem-solving* Proven ability to manage active incidents, address what caused them, and establish systems to avoid them in the future via blameless postmortemsPreferred Qualifications
* Experience with continuous integration/continuous delivery (CI/CD) pipelines (GitHub Actions, CircleCI)
* Experience with agile development methodologies* Experience with monitoring tools such as Prometheus, Datadog, CloudWatch* Experience with containerization technologies such as Docker* Experience with feature flagsStack
* AWS
* Snowflake* Kubernetes* Terraform* Mongo* Kinesis Firehose* Cloudflare WorkersWhat you’ll get from us:
Our growing team works with some of the world’s best-known brands on very complex and unique technical challenges. Our culture of building, learning and experimentation through collaboration allows us to work on new ideas and try out innovative tech and processes. This means you’ll add valuable experience to your resume quickly and have lots of opportunity for personal and career growth. While you’re working to grow the company, we’ll have your back with a competitive salary, mentorship, Employee Stock Options, unlimited vacation, education reimbursement, and robust health benefits starting day one.
We have a hybrid work environment that allows you to do your best work where it makes the most sense to do so. We have a modern office in the heart of the King St & Spadina tech hub for our team to collaborate, plan, and do creative work together, or just enjoy a new space to work in. We offer catered lunches so you can connect with your team members and get to know other teams. We approach internal meetings with a hybrid-first approach and will provide work equipment for both home and in-office use.
We’re an equal opportunity employer. We strive to build a erse team that embodies our values of mutual collaboration and respect. We recognize how the input of different experiences can positively impact the product and service we deliver to our customers.
",
fulltimetoronto / remote (us)
"
Who We Are
At DevCycle we believe that no engineering team should have to fear a deployment, and that safely and simply managing the rollout of new features and services with feature flags should be as natural a part of a team’s process as committing to source control. We are a small team with big ambitions, and we do our best to always make sure that we’re working on the right thing at the right time - through transparency, collaboration and empathy. We build tooling and products based on what we need to do our best work. We challenge ourselves to pursue and push the bleeding edge of what’s possible, maximizing efficiency, speed, cost and value. If this sounds like your kind of shop, please read on.
Overview
We are seeking a highly motivated and eager Full Stack Developer to join our team. The ideal candidate will have a passion for programming, a love for building, and a strong desire to work across the entire stack, from frontend to backend to SDKs to IDE integrations. They will have a strong empathy for their users, and care deeply about their experience and success - understanding that modern development means more than just writing code. The successful candidate will have excellent communication and collaboration skills, and will be a friendly and well-rounded agile disciple.
Responsibilities
* Design, develop, and maintain web applications, SDKs, and integrations with IDEs and third party tools
* Write clean, maintainable, and scalable code* Collaborate with cross-functional teams to deliver high-quality software solutions* Mentor and teach junior developers* Write blog posts and contribute to open source software* Participate in agile development processes and contribute to the continuous improvement of our team's agile practicesRequirements
* 3+ years of experience in full stack development
* Proficiency with React, NodeJS, Typescript* Experience with or willingness to learn languages requiring support by our SDKs (Swift, Kotlin, Java, PHP, Python, Go, C#, Ruby)* Experience with writing and consuming APIs* Excellent communication and collaboration skills* Experience with unit and integration testing* Experience with agile development methodologiesPreferred Qualifications
* Experience with server-side rendering and optimizing web applications for SEO
* Experience with mobile development* Experience with feature flags* Experience with contributing to open source softwareStack
* NextJS
* React Query* TailwindCSS* React Testing Library* Playwright* Mock Service Worker* NestJS* Express / Koa* Mongo* AWS* Snowflake* Kubernetes* Terraform* Kinesis* Cloudflare Workers* Typescript* NodeJS* Swift* Kotlin* JavaWhat you’ll get from us:
Our growing team works with some of the world’s best-known brands on very complex and unique technical challenges. Our culture of building, learning and experimentation through collaboration allows us to work on new ideas and try out innovative tech and processes. This means you’ll add valuable experience to your resume quickly and have lots of opportunity for personal and career growth. While you’re working to grow the company, we’ll have your back with a competitive salary, mentorship, Employee Stock Options, unlimited vacation, education reimbursement, and robust health benefits starting day one.
We have a hybrid work environment that allows you to do your best work where it makes the most sense to do so. We have a modern office in the heart of the King St & Spadina tech hub for our team to collaborate, plan, and do creative work together, or just enjoy a new space to work in. We offer catered lunches so you can connect with your team members and get to know other teams. We approach internal meetings with a hybrid-first approach and will provide work equipment for both home and in-office use.
We’re an equal opportunity employer. We strive to build a erse team that embodies our values of mutual collaboration and respect. We recognize how the input of different experiences can positively impact the product and service we deliver to our customers.
",
fulltimetoronto / remote (us)
"
Who We Are
At DevCycle we believe that no engineering team should have to fear a deployment, and that safely and simply managing the rollout of new features and services with feature flags should be as natural a part of a team’s process as committing to source control. We are a small team with big ambitions, and we do our best to always make sure that we’re working on the right thing at the right time - through transparency, collaboration and empathy. We build tooling and products based on what we need to do our best work. We challenge ourselves to pursue and push the bleeding edge of what’s possible, maximizing efficiency, speed, cost and value. If this sounds like your kind of shop, please read on.
Overview
We are seeking a highly motivated and eager Full Stack Developer to join our team. The ideal candidate will have a passion for programming, a love for building, and a strong desire to work across the entire stack, from frontend to backend to SDKs to IDE integrations. They will have a strong empathy for their users, and care deeply about their experience and success - understanding that modern development means more than just writing code. The successful candidate will have excellent communication and collaboration skills, and will be a friendly and well-rounded agile disciple.
Responsibilities
* Design, develop, and maintain web applications, SDKs, and integrations with IDEs and third party tools
* Write clean, maintainable, and scalable code* Collaborate with cross-functional teams to deliver high-quality software solutions* Mentor and teach junior developers* Write blog posts and contribute to open source software* Participate in agile development processes and contribute to the continuous improvement of our team's agile practicesRequirements
* 3+ years of experience in full stack development
* Proficiency with React, NodeJS, Typescript* Experience with or willingness to learn languages requiring support by our SDKs (Swift, Kotlin, Java, PHP, Python, Go, C#, Ruby)* Experience with writing and consuming APIs* Excellent communication and collaboration skills* Experience with unit and integration testing* Experience with agile development methodologiesPreferred Qualifications
* Experience with server-side rendering and optimizing web applications for SEO
* Experience with mobile development* Experience with feature flags* Experience with contributing to open source softwareStack
* NextJS
* React Query* TailwindCSS* React Testing Library* Playwright* Mock Service Worker* NestJS* Express / Koa* Mongo* AWS* Snowflake* Kubernetes* Terraform* Kinesis* Cloudflare Workers* Typescript* NodeJS* Swift* Kotlin* JavaWhat you’ll get from us:
Our growing team works with some of the world’s best-known brands on very complex and unique technical challenges. Our culture of building, learning and experimentation through collaboration allows us to work on new ideas and try out innovative tech and processes. This means you’ll add valuable experience to your resume quickly and have lots of opportunity for personal and career growth. While you’re working to grow the company, we’ll have your back with a competitive salary, mentorship, Employee Stock Options, unlimited vacation, education reimbursement, and robust health benefits starting day one.
We have a hybrid work environment that allows you to do your best work where it makes the most sense to do so. We have a modern office in the heart of the King St & Spadina tech hub for our team to collaborate, plan, and do creative work together, or just enjoy a new space to work in. We offer catered lunches so you can connect with your team members and get to know other teams. We approach internal meetings with a hybrid-first approach and will provide work equipment for both home and in-office use.
We’re an equal opportunity employer. We strive to build a erse team that embodies our values of mutual collaboration and respect. We recognize how the input of different experiences can positively impact the product and service we deliver to our customers.
",
fulltimeus / remote (us)
"
What we're looking for
Our partners are the most important piece of the pie. They are the heart of the industry and what makes the arketa experience special and unique. Our customer success team represents the voice of the customer. If you're comfortable speaking with new customers, building relationships and demonstrating how our product can help instructors grow their businesses this job is for you. Yoga/group fitness instructors already using arketa is a big plus!
The Role
* Perform 1:1 onboarding for studios, branded mobile apps and enterprise customers end to end via Zoom.
* Ensure customer’s data is successfully migrated* Deliver engaging and complete trainings to ensure customers are supported to go live* Communicate with our customers per day via email, live chat and phone to answer any questions and improve the arketa experience* Expand and improve on our onboarding and migrations processes to improve efficiency* Become an expert on all things arketa* Go above and beyond in creating a magical experience for our customers* Identify churn risks and upsell opportunity* Build long term relationships to foster brand loyalty and excitement for the product* Report on insights + industry feedback from customers to improve product features* Be a connector - sense when our partners should connect to elevate their onboarding experience & beyond.The You
* You have a deep understanding of what it takes to run a successful wellness studio.
* 1-3 years experience in a Customer Success, technology or studio management role* Connect. You love meeting new people and sharing arketa's mission of empowering new and current business owners.* You are empathetic and understand how your customers succeed by stepping into their shoes* A guest experience mindset: has good judgment about how to assess and resolve a customer problem in a thoughtful way.* Ability to identify opportunities for process improvement that contributes to a first-class customer experience.* Demonstrated ability to explain complex issues clearly* Excellent communication skills -- written, verbal, presentation* Great at multi-tasking. Able to prioritize and manage numerous requests and time demands concurrently, while achieving goals.* Team player - we're in this together. You will play an integral part of helping our team and work hard to help achieve goals.* Organized, self-sufficient and a go-getter. Able to go above and beyond what is expected* Four-year post-secondary education/Bachelor's degree (preferred)* BONUS: You are an evangelist of arketa - you already use the product or are obsessed with teaching others how to best use itThe Benefits
* Work with an amazing and committed team to expand access to wellness
* Health/dental/vision coverage* Unlimited PTO / sick leave* Annual company retreat",
fulltimenyus / remote (us)
"
Runway is building a first-of-its-kind platform for teams to track, automate, and collaborate on their mobile app releases. The tool is already used by industry-leading mobile teams to ship some of your favorite apps for food delivery, fitness, finance, and more!
About Us
We’re a small but mighty team of ex-mobile engineers building tools for mobile teams – and there’s a lot to do! Everyone on the team works hard, learns something new every day, and gets things done. We have a strong culture of transparency and collaboration, and you won’t be working away in a silo. You’ll be valued, respected, and your work will matter.
We’re a distributed team spread across multiple continents, with an NYC center of gravity.
About the role
This is a first hire for a content department and this role will work with the Head of Growth and CEO to drive increased awareness and adoption of the Runway platform. The main focus of the role will be to continually publish and spearhead Runway’s thought leadership on various topics related to mobile development through blog posts, whitepapers, case studies and more. Specific expectations for the role:
* Work cross-functionally within Runway to help develop content strategy, editorial opportunities and calendar for publication
* Lead content development including research, briefs, writing and editing - assuming ownership for timely delivery* Build and execute on a playbook for effectively distributing content across online channels and target communities* Identify, experiment and engage with new distribution channels and formats for content, both online and offline* Ensure that content strategy is informed by site performance analysis, SEO and audience insights to continuously optimize results* Support sales and marketing with a range of content types that add value to the customer journey, onboarding and retentionAbout you
You are first and foremost an excellent writer and communicator, capable of producing high quality content week in and week out.
You have 2+ years of relevant experience writing content for engineering-minded audiences.
You enjoy a collaborative writing process and don’t have a problem asking for help or receiving feedback.
You enjoy working in a developer-driven environment where you are challenged to write about new concepts in a human way.
You are a self-starter, resourceful, and capable of a high level of execution on a remote-first team.
You are organized and thorough in how you work, and you understand that you are setting an example for a wider team.
What you can expect
By Month 1
* Familiarizing yourself with Runway’s mission, team, goals, customers, etc.
* Giving a hand in setting editorial calendar and priorities* Hitting the ground running 1) get on the same page with editorial tone 2) writing 2 or 3 content pieces* Helping with posting and distributing content online through various channelsBy Month 3
* Owning and executing on our editorial calendar and deliver (1 piece/week)
* Analyzing and suggesting edits and iterations that can help us meet KPIs* Participating in developing content / messaging around new feature launchesBy Month 6
* Handling more resources in the content team
* Taking and leading initiatives that can add to our content playbook — editorial angles, repackaging / repurposing, exploring with new channels and communities* Taking on more cross-functional tasks within Runway, i.e. sales enablementBy 1 YearManaging content teamBeing a public resource and thought leader for Runway’s mission
Additional information
All your information will be kept confidential according to EEO guidelines.
When you apply
Please include a description of your recent experience or a resume, and links to any writing samples.
",
fulltimeremote
"
Reframe is an app to help people cut back on drinking alcohol and discover the best version of themselves. We're currently the market leaders in the alcohol reduction space with over 150K paying customers & growing fast (we 10X'ed in 12 months to over $13M in Annual Revenue). Our mission is to help people achieve what we call peak human condition (best version of themselves mentally, physically, emotionally) by helping people build great habits and manage their emotions (which is also how we help people cut back on drinking) through an end-to-end lifestyle management system.
Product Manager Job Responsibilities:
Leads product development, strategy, and redesign from concept through development and manufacturing to market launch.
Develops products by identifying potential products, conducting market research, generating product requirements, developing marketing strategies, and determining specifications, production timetables, pricing, and time-integrated plans for product introduction.
Determines customers’ needs and desires by specifying the research needed to obtain market information.
Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements, appraising new product ideas and/or product or packaging changes.
Assesses market competition by comparing the company’s product to competitors’ products.
Provides source data for product line communications by defining product marketing communication objectives.
Obtains product market share by working with sales director to develop product sales strategies.
Assesses product market data by calling on customers with field salespeople and evaluating sales call results.
",
"
CloudEagle is the all-in-one SaaS Platform for every phase of the SaaS Lifecycle. By leveraging state-of-the-art machine learning models we help enterprises to find the right software vendor, provide actionable insights on SaaS usage, and help optimize spending.
Responsibilities:
Develop CloudEagle’s brand and establish our online presenceWriting, editing, and proofreading content.Collaborate with marketing and design teams to plan and develop site content, style, and layoutManaging a content team consisting of writers, graphic designers, videographers, etc.Formulating a cross-platform content strategy.Brainstorm with team members to develop new ideas.Build a following on social media.Provide editorial, creative, and technical support to team members.Track web analytics to ascertain content engagement levels.Must understand basic principles of SEO and optimizing content, content development, distribution, measurement, and analysisMeet regularly with cross-functional teams to understand our industry, what our customers say, what pain points they have, and define a roadmap for our internal content needs.Create a comprehensive content calendar and manage the timely delivery of content across multiple channels.
Requirements
Degree or equivalent working experience writing and managing content creation.Able to dig deep, research, and sometimes act autonomously to get the information required for certain topics. No topic is too big or too complex for you.Experience in producing smart CTAs according to the visitor lifecycle stage.Excellent storytelling, verbal, and written communication skills.Have a broad understanding of content marketing, email marketing, social media, and guides.Thrive in a self-starter, fast-paced and changing environment.3 - 6 years or more of expertise in B2B SaaS Content marketing (Growth/Go to Market), with a strong understanding of and experience in creating a pipeline in Global markets
",
fulltimeremote
"
We’ve acquired a 25,000sqft space in the heart of the Mission that we’re turning into a social hub for creators and builders. We’re looking for a Head of Community to help make it come alive.
Head of Community isn’t a perfect title. We’re really looking for a cross between a Chief Recruiter of Interesting People and a French Salon Host. Feel free to suggest a better title for the job!
Whatever we call it, your role will be to help create a “third place” that feels like a home for creators and builders in San Francisco. Our placeholder name is Vortex. We’re envisioning it a modern-day Masonic Lodge crossed with a peer-to-peer version of Y Combinator. A place where we are surrounded by talented people, where we can help each other reach our potential.
Some things you could be doing
The crux is curating good humans and inviting them to events that forge bonds between them.
* Seek out interesting people. Who we invite to our community will make or break it. You’ll seek out like-minded souls - those that want to help others - and invite them to our events.
* Run s’more club. Once a week, we invite a dozen aspiring s’more makers to talk about life over a campfire. You’ll help organize it.* Plan other unique events. We have 25,000 sqft of event space to work with. We’re not looking for ‘normal’ networking stuff. You’ll use your creativity to think of more unique events - large and small - that can bring people together. Past examples: Masquerade Ball, Dark Academia Party, S’more Club, Lunch & Learn, Reading Club, Startup Deathmatch Laser Tag.* Host intimate dinners. Offering to feed people is a great way to get to know nearly anyone!* Help design the physical space. You can collaborate with architects to help design the social space, choose furniture, and work with artists on interior design.* A tiny bit of grunt ‘office manager’ work. We all have to do some “not-fun” work to keep the trains running.Who we’re looking for
The perfect candidate is a mix of Sophie de Condorcet and Professor Indiana Jones.
* Good taste in humans. You can spot good humans with potential and ambition. You don’t need credentials to judge them and you’re allergic to status-seeking bullshit artists.
* Insatiably curious. You love learning for learnings sake. You are curious about people, their dreams, and the subjects that excite them.* A natural matchmaker. You enjoy connecting people who can help each other. Maybe they’ll get married; maybe they’ll start a company; maybe they’ll do an art project together.* Likable. You have a talent for making people feel at ease. You bring out the best in those around you. People naturally like you. When you are around, people smile more often.* Bridge to different worlds. The world is more than just tech. You also enjoy talking to artists, writers, designers, and other creators.Salary & Benefits
* Competitive base salary + stock in Wefunder (the parent company)
* Bonus when you help someone get married, find a cofounder, or get a job.* Unlimited vacation days. Mandatory 3 weeks off.* Medical, dental, & vision insurance.* Apple equipment. Whatever you need.* Classes & conferences. If you can learn something useful, we'll pay for it.To Apply
Email Nick at nick[at]wefunder.com with why you’d like the job. We can partly customize the role based on your interests. What would you do with it? What kind of people do you enjoy being around? How should we find them?
",
"
Business Development Analyst
Gaiascope, Inc.
Business Development Analyst•\tFull-time · Analyst•\t1-10 employees · Energy•\tFully remote
Gaiascope, Inc. is hiring a Business Development Analyst to work on its Sustainable Energy Services team. Gaiascope is a leading climate tech company focused on electricity price forecasting and related services, with a B2B SaaS business for sustainable energy assets (e.g., wind, solar, energy storage, demand response) as well as a managed LP fund. Gaiascope is currently focused on ramping up B2B client sales after successfully launching its first SaaS products with multiple global multibillion-dollar clients in 2022. We have participated in Y Combinator and raised funding from premier Silicon Valley and Wall Street investors. Our internally managed fund generated a 66% return in 2022 with multiple rounds of oversubscribed funding.
The ideal candidate will exhibit top notch motivation to deliver the highest quality work within set deadlines, and will be extremely detail-oriented, curious, communicative, and self-driven. 1-5 years of prior experience working in a business development-type position and experience in the Energy sector is preferred. This position will work closely with one of Gaiascope’s co-founders as well as the leads on Business Development and Product who work to acquire and manage clients, as well as generate and expand client services.
Responsibilities Include:
•\tWork alongside senior members of the Energy Services team to originate and manage clients within the North American power markets•\tAnalysis of energy markets including identifying target clients•\tDetailed analysis of client needs including generation portfolio, financial strategies, and development plans•\tCreation of marketing materials targeting clients•\tGenerating analysis and reports covering Gaiascope trading recommendations and other services for current and targeted clients•\tSupport senior members in development of additional services for clients•\tPrepare internal reports covering Gaiascope activity including client acquisition, sales pipeline, and client engagement•\tProvide support to all Gaiascope departments to help accomplish their goals
Requirements:
•\t1-5 years of finance or business development experience•\tStrong Excel and PowerPoint skills•\tPython, Jupyter, Snowflake and other technical knowledge ideal but not required•\tInterest in the North American energy industry (prior experience is a plus)•\tProactive attitude, detail-oriented and excellent communication skills•\tBachelor’s degree preferred
What We Offer:
Gaiascope is an accomplished and rapidly growing climate tech startup in the sustainable energy sector. We have achieved a lot in a few years and are looking for self-driven, motivated, and collaborative people to join our team.•\tOpportunity to work with an innovative team on big, impactful problems•\tJoin a fast-growing startup with a supportive investor base•\tCompetitive pay and opportunity for equity•\tAbility to work from home•\tDiverse work with chance to experience all aspects of a premiere start-up•\tGet involved at the beginning of emerging technologies that will revolutionize (and are already revolutionizing) human society, and enable a sustainable future for our species
Employee Programs & Benefits:
Gaiascope offers competitive benefits and programs to support our employees and their families. These include:•\tCompetitive comprehensive medical, dental, retirement and life insurance benefits•\tEmployee assistance & wellness programs•\tParental and family leave policies•\tCompetitive paid time off•\tContinued learning opportunities
Visit https://gaia-scope.com to learn more.
",
fulltimeus / remote (us)
"
Your Mission 🦸
As a Founding Account Executive, you’ll work alongside the Co-Founder / CEO to help us build Sales from the ground up. If you’re looking for a role where you can collaborate with our internal Marketing, Product, Design, and Engineering teams while selling a massive pain-reliever, then read on.
What you’ll do 🚀
You will run full-cycle sales, prioritizing pipeline growth and driving leads to a close.
You will lead presentations of Rally’s product to a broad range of stakeholders.
You will build and share learnings to help increase the efficiency of the sales process.
You will be a founding member of the sales team, and a voice of the customer, providing critical feedback to Marketing, Design and Engineering.
Who you are 😁
You’re passionate about User Research — you understand that continuously talking to users is how great products are built. You’ll empathize with our users, understand their problems, and relentlessly seek to solve them.
You’re a team player — you focus on shared learnings, and can collaborate cross-functionally to ensure the organization has clarity on desired outcomes for customers.
You have a winners mindset — always looking for ways to win opportunities through creative but practical approaches.
You love startups — you are comfortable in and energized by a fast-paced startup environment.
Requirements ✍️
5+ years of sales in B2B SaaS
Experience building pipeline and driving deals to a close
Strong communication skills - written and verbal
Familiarity with Hubspot, and other sales automation tools
Excellent attention to detail
",
"
Your Mission 🦸
As a Sr. Customer Success Manager at Rally, you will own all post-sales activities, overseeing customer onboarding, adoption, and long-term value realization. Working directly with our leadership team, you'll be responsible for both the day-to-day and the strategic aspects of Customer Success, handling a portfolio of dozens of enterprise accounts.
What you’ll bring🌟
Strategic Acumen
* Data-Driven: Ability to effectively measure and track account health, activation, and value realization, using both qualitative and quantitative metrics.
* Executive Engagement: Skills to build executive-level, value-based relationships with customers that prime us for expansion within key accounts.* Portfolio Management: A holistic view of managing multiple enterprise accounts, creating tailored strategies for activation, retention and expansion.Other Key Qualities
* Customer-Centric: Prioritize customer advocacy, build strong customer relationships, and serve as the “glue” between our customers and team.
* Excellent Communicator (Internal & External):* Strong ability to train and enable customers at scale. * Effectively communicate customer needs and feedback to internal teams. * Flexible & Dynamic: Adaptability to changing priorities in a startup environment.* Proactive & Self-Starter: Anticipate customer needs and create action plans, build process from the ground up.* Quality-Focused: Keen attention to detail.Requirements ✍️
* Customer Success Expertise: 5–10 years of experience as a Senior Customer Success Manager or similar role within SaaS startups, focusing on enterprise-level accounts.
* Enterprise Account Management: Proven track record in a quota carrying role managing a book of business valued at $1M+ ARR.* Sales Acumen: Strong background in sales, capable of mapping out accounts and developing land-and-expand strategies to grow revenue.* Renewals and Upsells: Demonstrated ability to drive negotiate renewals and expansions with executive buyers, procurement and key stakeholders.* Onboarding and Implementation: Experience in developing and executing onboarding strategies for new customers.What You'll Do 🚀
* Manage and Nurture Enterprise Accounts: Manage a large & growing book of business that consists of 25+ enterprise accounts.
* Streamline Onboarding Processes: Own, and report on, the entire onboarding journey for all assigned new customers and ensure a seamless and positive onboarding experience.* Drive Renewals and Expansions: Own renewals and expansions to meet and exceed an expansion annual quota.* Alleviate Support Workload: Support our product and engineering teams by owning product demos, training with customers and occasionally helping out with Level 1 support tickets, as needed.",
fulltimesan francisco
"
About us:
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and ESG (Environmental, Social, Governance). Put simply, we build software for the people who enable trust between businesses.
We’re based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Eric Ries, and more.
We value ersity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth.
As an early stage start-up employee, you’ll have the opportunity to build out the future of business trust. We make audit practitioners’ lives easier by eliminating up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide.
The role
As Enterprise Account Executive, you will be an integral, early member of our go-to-market (GTM) team, working directly with our VP of Sales to make significant impacts in building our sales function.
You will extend beyond traditional Account Executive boundaries and own the sales cycle from lead to close. You will guide prospective customers through the sales process, and work closely with our customer success team to ensure a seamless handoff in the new customer experience.
What You’ll Do:
*
**Build trust with prospects.** Build credibility and advise customer prospects through buying decisions and internal business cases. You must be able to anticipate and prepare for objections.\*
**Guide deals end-to-end.** Run sales calls with presentations and product demos. Manage expectations/timeline with stakeholders. Sell on value and ROI as well as technical functionality.\*
**Source new business.** Drive outbound efforts and execute on cross/up-selling existing opportunities. Partner closely with leadership to identify and source net new leads. \*
**Be a Fieldguide expert.** Build expertise across the Fieldguide platform and keep a pulse on where the product roadmap is headed. Understand the industry we operate in, the factors spurring tech advancement, and our competitor landscape.\*
**Improve and iterate continuously.** Partner with VP of Sales to iterate on sales motion, processes, infrastructure, and collateral. Gain understanding of service lines and personas and refine efficiency of our sales playbook.\*
**Make the perfect handoff.** Work closely with the Customer Success & Onboarding team to ensure a smooth onboarding experience for all new customers.\About You:
*
**You are a team player, and you are mission-first.** You’re joining a hard-working team that trusts each other deeply. We won’t compromise on this.\*
**Hands on Enterprise sales experience** selling software/SaaS solutions and closing contracts to large organizations. 4-6 years of experience with potential to grow into a sales management role. You have experience delivering compelling business cases to C-suite executives and maintain the poise necessary to sign deals with them. \*
**Intrinsically motivated** to exceed goals, with proven track record of exceeding sales and quotas. You don’t get intimidated, but rather get excited by ambitious goals.\*
**Obsessed with closing deals** and bringing new customers to Fieldguide and selling our vision. You are a closer, plain and simple.\*
**Undeniable executive presence** with acute attention to what to say, and perhaps more importantly, how to say it. You have excellent speaking and presentation skills and a unique savviness for networking in complex business situations.\*
**Sales process and infrastructure experience,** including excellent working knowledge of at least one leading CRM (Salesforce, Hubspot, etc).\*
**Deep industry knowledge of assurance and advisory services** , preferably with exposure to cybersecurity or regulatory standards.\More about Fieldguide:
Fieldguide is a values-based company. Our values are:
*
Fearless - Inspire & break down seemingly impossible walls.\*
Fast - Launch fast with excellence, iterate to perfection.\*
Lovable - Deliver happiness & 11 star experiences. \*
Owners - Execute & run the business with ownership.\*
Win-win - Create mutual value & earn trust for life. \*
Inclusive - Scale the best ideas with inclusive teams. \Some of our benefits include:
*
Competitive compensation packages with meaningful ownership\*
Unlimited PTO\*
401k\*
Wellness benefits, including a bundle of free therapy sessions\*
Technology & Work from Home reimbursement\*
Flexible work schedules\Fieldguide’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair pay along with competitive benefits in all locations in which we operate. Across all US locations, the base salary range for this full-time position is $100,000 + sales commission plus eligibility for equity. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training/certifications, business needs, and market demands. The base salary range is subject to change and may be modified in the future.
",
"
About us:
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and ESG (Environmental, Social, Governance). Put simply, we build software for the people who enable trust between businesses.
We’re based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Eric Ries, and more.
We value ersity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth.
As an early stage start-up employee, you’ll have the opportunity to build out the future of business trust. We make audit practitioners’ lives easier by eliminating up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide.
The role
As Enterprise Account Executive, you will be an integral, early member of our go-to-market (GTM) team, working directly with our VP of Sales to make significant impacts in building our sales function.
You will extend beyond traditional Account Executive boundaries and own the sales cycle from lead to close. You will guide prospective customers through the sales process, and work closely with our customer success team to ensure a seamless handoff in the new customer experience.
What You’ll Do:
*
**Build trust with prospects.** Build credibility and advise customer prospects through buying decisions and internal business cases. You must be able to anticipate and prepare for objections.\*
**Guide deals end-to-end.** Run sales calls with presentations and product demos. Manage expectations/timeline with stakeholders. Sell on value and ROI as well as technical functionality.\*
**Source new business.** Drive outbound efforts and execute on cross/up-selling existing opportunities. Partner closely with leadership to identify and source net new leads. \*
**Be a Fieldguide expert.** Build expertise across the Fieldguide platform and keep a pulse on where the product roadmap is headed. Understand the industry we operate in, the factors spurring tech advancement, and our competitor landscape.\*
**Improve and iterate continuously.** Partner with VP of Sales to iterate on sales motion, processes, infrastructure, and collateral. Gain understanding of service lines and personas and refine efficiency of our sales playbook.\*
**Make the perfect handoff.** Work closely with the Customer Success & Onboarding team to ensure a smooth onboarding experience for all new customers.\About You:
*
**You are a team player, and you are mission-first.** You’re joining a hard-working team that trusts each other deeply. We won’t compromise on this.\*
**Hands on Enterprise sales experience** selling software/SaaS solutions and closing contracts to large organizations. 4-6 years of experience with potential to grow into a sales management role. You have experience delivering compelling business cases to C-suite executives and maintain the poise necessary to sign deals with them. \*
**Intrinsically motivated** to exceed goals, with proven track record of exceeding sales and quotas. You don’t get intimidated, but rather get excited by ambitious goals.\*
**Obsessed with closing deals** and bringing new customers to Fieldguide and selling our vision. You are a closer, plain and simple.\*
**Undeniable executive presence** with acute attention to what to say, and perhaps more importantly, how to say it. You have excellent speaking and presentation skills and a unique savviness for networking in complex business situations.\*
**Sales process and infrastructure experience,** including excellent working knowledge of at least one leading CRM (Salesforce, Hubspot, etc).\*
**Deep industry knowledge of assurance and advisory services** , preferably with exposure to cybersecurity or regulatory standards.\More about Fieldguide:
Fieldguide is a values-based company. Our values are:
*
Fearless - Inspire & break down seemingly impossible walls.\*
Fast - Launch fast with excellence, iterate to perfection.\*
Lovable - Deliver happiness & 11 star experiences. \*
Owners - Execute & run the business with ownership.\*
Win-win - Create mutual value & earn trust for life. \*
Inclusive - Scale the best ideas with inclusive teams. \Some of our benefits include:
*
Competitive compensation packages with meaningful ownership\*
Unlimited PTO\*
401k\*
Wellness benefits, including a bundle of free therapy sessions\*
Technology & Work from Home reimbursement\*
Flexible work schedules\Fieldguide’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair pay along with competitive benefits in all locations in which we operate. Across all US locations, the base salary range for this full-time position is $100,000 + sales commission plus eligibility for equity. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training/certifications, business needs, and market demands. The base salary range is subject to change and may be modified in the future.
",
"
☎ Community Phone
Community Phone is a venture-backed, Y-Combinator graduate with a simple mission: make the phone more powerful.
In the smartphone revolution, we've forgotten about the phone; it's been left behind technologically. It serves us spam calls or requires small business owners to learn technical concepts like VoIP (Voice over IP or internet calling).
In 2022 we grew our recurring revenue by over 400% while discovering profitable channels ready for optimization and scale.
Our team expanded from 17 people in 2022 to 70+ now. Our customers now include KFC, AT&T, dozens of state and local governments, and General Motors (as well as consumers around the US).
Our investors are the same early investors in companies like Reddit, DropBox, Airbnb, Twitch, and Lyft. Our culture is customer-centric and believes happy customers are the best salesforce on the planet! Our growth has been organic, and we’re growing the team to meet the demand.
💼 About the role
In 2023, we’re ready to take our consumer business to the moon and are looking for a Head of B2C Growth Marketing to take over the entire consumer marketing funnel, from traffic to MQLs to conversions to referrals and everything in between.
We’re growing fast despite not having scratched the surface of our existing channels, stood up new channels, or optimized our conversion funnels. If you’re looking for an opportunity to be the leader that takes us to the next level, we’d love to meet you!
💪🏼You will...
Develop and Iterate on a “theory of the customer” and do what it takes to understand the problem people want to solve when they reach our website
Scale Paid Acquisition delivering exceptional CAC: LTV and paybacks, optimizing ad platforms with the entire data funnel: not just conversions but MQLs and SQLs and more heavily weighting high-LTV leads
Manage Analytics by getting deep in the weeds using Google Analytics, Amplitude, Hotjar, and your analytics tools of choice to get real insights into how visitors are engaging with the website
Discover New Channels and go from 0 to 1 to get new acquisition channels off the ground.
Work Cross-Functionally to take successful lead gen tests into product-led growth opportunities
Report on key metrics related to the volume, cost, and funnel metrics of leads, MQLs, and SQLs
🤩 You are...
Motivated by Challenges and energized about essential business KPIs and figuring out how to deliver on ambitious goals
Experienced with Referral Programs and have started a flywheel that incentivized existing customers to drive cheap, reliable, high-LTV customers via referrals
A Conversion Pro who understands scaling paid acquisition, you can build funnels to convert paid and earned traffic by thinking deeply about what stage of the buying journey the lead is in and how to match a conversion experience that lines up with that stage
An Email Marketing Champ moving MQLs into SQLs: you’ve built email drip sequences that move leads down the funnel and qualify them for the sales team
Experienced with Every Step of the Funnel from traffic, MQLs, SQLs, on-site conversions, churn, and referrals
A Builder who has developed a new channel from 0 to 1, scaled a channel from 1 to 100 and has experience with a growth-stage marketing team moving from series A to B
Used to Testing methodologies to determine marketing channels incrementally
Masterful in scaling and optimizing performance marketing budgets
💙 Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.
Beyond the job description, here are some traits members of our team share:
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.
Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional customer results.
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.
We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.
We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.
Join our team and help us lead the market with delightful customer experiences and a supportive, collaborative work environment. If our values resonate with you, we would love to have you on board!
Our salary ranges are determined by role, level, and location.
",
austinfulltimetx / remote (us)
"
About Us
Who We Are
Sitting at the intersection of social networking and gaming, we empower creativity and connection in a digital world. Our mission is to build deep, rich virtual worlds where everyone belongs.
We have been working towards this mission for a decade. We are the creators of Highrise, the first virtual world on mobile, which has seen extraordinary growth over the last few years and now boasts over 20 million users across iOS and Android. Every day, the citizens of Highrise come together to hangout, explore, create, collect, and trade in our metaverse, and we are on the precipice of making history once again with our expansion into Highrise World.
Our Purpose
To build creative worlds where you belong.
About This Role
You will be working on the Live Ops team, reporting to Anton Bernstein, CEO and Co-founder. (Please note that if you reach out to Anton, he may not reply due to the volume of messages received.)
We are looking for a Senior Producer to join us at Highrise to fully manage our live operations. Our live operations team oversees all content releases in the Highrise world. This is a fast-paced, always-on team that schedules weekly events and daily content releases. The team is responsible for ideating, implementing, and analyzing content releases in Highrise. The Live Operations team interacts closely with the Product, Art, and Marketing teams.
To really shine in this role, you should love the process of playing and making games. You should also love working with others — either leading or contributing towards new events in Highrise. This role is instrumental to our success, and we are excited to find the right person.
If you are reading this and falling off your seat from excitement, keep reading below…it only gets better!
Your Mission
The mission for this role is to take ownership of the planning and execution of our live operations. You will have the vision to understand and anticipate project concerns, schedule risks, and process issues, while empowering the team to deliver an outstanding experience of high quality, on budget, and on time.
Key Indicators of Success
* The Highrise community is highly engaged and excited about the content that we regularly release in Highrise.
* Our Live Operations team is operating efficiently, scheduling weekly and daily content well ahead of schedule.* We are able to quickly pivot or introduce new ideas. This will enable us to launch content that’s on-trend and exciting to the Highrise community.What You Will Do
* Program Management: You will develop, track and report on the short-term and long-term deliverables of the live ops team.
* You will define priorities and tasks, assign them, and follow up on them to completion.* Working with product leadership, you will ensure clarity of the team's goals, and work with the team to set backlog priorities.* Strategy: Identify gaps in our current strategy and oversee projects that collectively improve Highrise’s operations.* You will build strong business relationships with product leadership, dev teams, the art team, and players.* You will ensure high-quality releases, working with engineering, product leadership, and art.* Leadership: You will facilitate and ensure great communication between teams and iniduals, both written, and verbal.* You will provide clarity of vision and direction to iniduals on the teams and ensure clear ownership of problem-solving and feature development.* This includes transparent progress, status, and risk reporting, as well as quantitative production delivery metrics.What You Can Expect in the First 90 Days
* 30 Days: In the first 30 days, you’ll learn about our Live Ops process by getting to know other members of your team, our Art managers, and our Marketing manager. You’ll join our daily huddles and weekly planning sessions. You’ll get familiar with our task management and documentation tools.
* 60 Days: In the first 60 days, you’ll start leading daily huddles and weekly planning sessions. You’ll get a good grasp of our analytics and you’ll learn how to analyze the effectiveness of our campaigns. You’ll start contributing to the planning of campaigns.* 90 Days: In the first 90 days, you’ll take over the planning and coordination of campaigns in Highrise. You’ll deeply understand our processes and systems, and be able to follow up with relevant people in the organization to get campaigns launched. You’ll be fully responsible for ideating, implementing, and analyzing content releases in Highrise.Who You Are
* You are an expert at keeping everyone in sync with plans, and changes to the plans as they happen.
* You have experience as a Senior Producer with full production cycle experience from concept creation to launch and live operations.* You are experienced in a variety of development methodologies such as Agile, as well as team management, long and short-term project scheduling, and execution.* You have knowledge of game industry-standard software tools, design documents, and production processes/best practices (budgets, game concept and prototyping creation, project management, and bug reports).* You are effective at driving order out of uncertainty and have excellent prioritization and decision-making skills.* You are an excellent meeting facilitator and foster team collaboration. You drive great 1:1’s and team communication.* You have strong mediation and problem-solving skills.Must Have’s
* 5+ years of experience running and delivering products/services in a live environment.
* Strong time-management skills with the ability to focus on priorities, manage change and deliver against agreed deadlines.* Previous Production experience in a creative industry/environment.* Experience with project status and risk reporting including high-level project reporting.* You like and play games. Specifically games with strong loops, events, etc.Nice to Have’s
* You have experience with Amplitude, SQL, Shortcut (or other task managers), Notion.
* Working in the mobile gaming industry.* Interest in free-to-play games with active Live Operations.Benefits
* Work from wherever you want, whenever you want. You decide your location and schedule.
* Meaningful equity in an extremely fast-growing startup.* Equipment allowance so you can chose whatever you need to work comfortably.* Company-sponsored medical and dental insurance.* Unlimited Vacation policy. We know how important taking time off is and we encourage it. Our team takes about 20 days off on average every year.* Education stipend. We deeply believe in learning and self-improvement. We've set aside a budget for every employee to learn additional skills and grow.* Monthly Fitness Allowance to stay active and take care of your physical health.Perks
* Working with a erse team of people in over 15 countries.
* You have a voice! We love hearing ideas and want to embrace you for them.* Extremely low turnover environment. Over 20% of our team has been here for over 3 years!* Coworking space stipend in whichever location you want.* Monthly team building budget to get to know your team.* Team retreats to meet face-to-face and deepen connection.* Bring your pet to work everyday! We love seeing your furry loved ones.* A Highrise Admin badge for your avatar.Compensation Philosophy
As a fully remote company, we strive to have an equitable compensation philosophy that allows us to take good care of our people, no matter where they are in the world. At the moment, our philosophy is composed of multiple factors such as market pay, location, performance, and other rewards. Our compensation philosophy is meant to support our organization’s strategic plan and operating objectives — as we continue to grow as a company, so will our approach to compensation.
What its Really Like to Work Here
Our Culture
We are a global team of nearly 100 people right now and rapidly growing. We feel a sense of ownership over our work and take great pride in what we do. We are not afraid to make, and most importantly, admit our mistakes — that allows us to show up authentically and build relationships of trust across the board. We are the scrappy kind, so we try to do more with less, and we love that! If you were to ask our team to describe our culture, they would probably say we are a passionate group of peeps trying to impact the next revolution of the internet.
Our Values
Dream big, then make it real.
Be an owner, make a difference.
Build with humility.
Fast is better than slow.
Keep it scrappy.
Always be learning.
Read more about our values here.
",
fulltimeremote / remote (us)
"
Have a way with the written word? Got a knack for showing off your smile in a phone call? If you're looking to work alongside a team that puts the happiness of the customer at the forefront of every interaction, we'd love to have you aboard!
At Padlet, we know that great customer support is provided by both people and products. As a group, we've set high standards for how we treat people: whether it's our users, or Larry, our UPS deliveryman. We'll be relying on you to help us meet the standards we've set for ourselves in our interactions with our community.
We are seeking a highly motivated and resourceful inidual who is dedicated to providing world-class support by exceeding expectations through each interaction with the Padlet community. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.
You will:
Effectively solve customer inquiries via phone, email
Hold a high bar for Support when owning customer interactions
Identify, document and follow up with engineers on product bugs and features
Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
Recognize errors and draft improvements to content in the external Support Center and internal documentation
Collaborate with members of other teams to root out answers and be a resource to teammates
You have:
The ability to provide support fluently in English.
Genuine curiosity about people and business, while possessing the ability to inspire passion in others
Experience in direct customer or client-facing roles
Interest in implementing feedback and dedicated to the improvement of your skills and work
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail
The ability to quickly adapt to new situations and think on your feet
Excellent time-management skills
A desire to help people and improve the community experience
ABOUT PADLET
We are building more beautiful and fun alternatives to traditional documents. They're less of a pain-in-the-ass to create, and a lot less waterboard-y to view. Think Microsoft Office, but not as soul crushing.
Over ten million people use Padlet, making it one of the largest sites in the world. The company is profitable and well-funded.
GOOD TIME TO JOIN
Because we're small, there's a lot of energy. And because we have tremendous traction, your work and insight can go in the hands of millions. This combination is rare and quite satisfying.
",
"
Padlet is building software for a good education. A good education is one that inspires curiosity, creativity, and community. Our software enables that through visual content creation and collaboration in millions of classrooms worldwide.
We’re looking for an exceptional recruiter to join our team in San Francisco. You’d be our first recruiter and you’d have the opportunity to build our talent team, should a leadership role be of interest to you.
Responsibilities
The two main objectives for this role are:
1.
We meet our hiring goals while maintaining high standards of talent.\2.
People who apply to work at Padlet, whether or not we hire them, feel respected.\To that end, your day-to-day responsibilities will include (but are not limited to):
*
maintaining the job site\*
sourcing qualified candidates.\*
screening applicants.\*
communicating and scheduling with candidates.\*
maintaining the Applicant Tracking System (Lever).\*
creating effective interview processes for each role.\*
conducting reference checks.\You’ll work directly with the CEO and will have access to designers and writers to help you.
Qualifications
*
You have really high standards for people you want to work with.\*
You have at least one year of experience recruiting for a startup in the Bay Area.\*
You can identify talent that’s not obvious to most.\*
You can stay on top of your inbox.\*
You are familiar with Applicant Tracking Systems.\*
You have a good sense of humor.\*
You’re allergic to stupid interview questions like “Where do you see yourself in five years?”.\About Padlet
*
**Every child in the world will grow up with Mickey Mouse and Padlet**. That's our vision. We are making the **default way of collecting and sharing thoughts** on the Internet.\*
People [love](\"https://twitter.com/search?q=(%40padlet)\") the product.\*
We have over 50 million active users making Padlet one of the most used apps on the planet. Our goal is to be THE the most used app on the planet.\*
We are venture backed AND profitable. We are built to last one hundred years.\*
We are 36 people (plus a baby crane that we've adopted but it doesn't really do much). That's over a million active users per employee. Some badass people work here.\Joys of recruiting at Padlet
*
When we say hiring is our top priority, we mean it. We spend time on it. We think about it creatively. Your work will be valued here. You’ll be valued here.\*
We run a tight process. The typical candidate gets an offer in under two weeks. We don’t believe in 8 rounds of interviews by 12 people over 16 weeks.\*
We’re not big on credentialism. You’ll have the satisfaction of giving non-obvious talent a chance.\*
We don’t hire talented assholes.\*
We think from first principles. We try new things: e.g. if you’re unemployed, Padlet pays you to interview with us.\Sorrows of recruiting at Padlet
*
The place is a bit chaotic. You have to juggle multiple projects. Things come up last minute. Priorities change.\*
We are very selective. Your batting average may be low.\Some people you’d be working with
*
**Aly Dalgetty** : Loves animals so much that if stranded on a remote island with other people, would probably kill another human before touching the fauna for food. Helps our members while petting her dog, Rocky.\*
**Olga Zalite** : Her name’s Olga. Her dad’s a nuclear scientist. Her mom’s a classical pianist. Even in literature, there isn’t a more perfect Russian. Our resident illustrator, graphic artist, and sometimes photographer.\The office
*
Our office is in the middle of Presidio, a beautiful national park. We’re 5 minutes from the beach, a walk we take often. The WiFi works outdoors. You can work sitting in a lawn overlooking the Golden Gate Bridge.\*
The office itself is designed to be a space for all your interests and hobbies. We have a meditation room, game room, library, podcasting studio, art studio, kids room, and full makerspace with 3d printers, presses, laser cutters, sewing machines, and more.\Benefits
*
Top tier medical, dental, and vision insurance for you and your family.\*
One Medical and Cue memberships for you and your family.\*
401(k) with matching.\*
Commuter benefits.\*
FSA.\*
Good stock options.\*
Catered lunches and dinners.\*
20 vacation days. Plus sickness and bereavement days for when life happens.\*
All the gadgetry you need, including a new phone every year.\Special time to join
Because we're small, there's a lot of energy. And because we have tremendous traction, your work makes a difference. This combination is rare and quite satisfying.
",
fulltimehrin)in; dlin; gurugram
"
CloudEagle is the all-in-one SaaS Platform for every phase of the SaaS Lifecycle. By leveraging state-of-the-art machine learning models we help enterprises to find the right software vendor, provide actionable insights on SaaS usage, and help optimize spending.
Responsibilities
Play an integral role in driving the strategic partnerships strategy by identifying new opportunities for partnerships across our current, and future product lines. Build joint business plans with our partners for initiatives, including end-to-end GTM plans as well as a robust set of KPIs, success metrics, joint accountability, and governance. Run the day-to-day operation of the partner program and help enable a smooth end-to-end partner experience. You should be adaptable and quickly adjustable to changing business priorities and challenges. Develop best practices, scalable mechanisms, and repeatable processes on all aspects of the post-close of a partnership. Develop, present, and promote the CloudEagle solution vision within each partner and the partner vision within CloudEagle to develop a joint solution roadmap.
Requirements
3-5 years of experience in a commercial client-facing role, with at least some time in direct partnerships role(s) Flexible, professional, accurate, and structured. Exceptional presentation, communication, and interpersonal skills. Proven sales or partnership success with an ability to independently prioritize and execute while operating through ambiguity. Have worked in B2B SaaS sales environments in the past.
",
"
CloudEagle is the all-in-one SaaS Platform for every phase of the SaaS Lifecycle. By leveraging state-of-the-art machine learning models we help enterprises to find the right software vendor, provide actionable insights on SaaS usage, and help optimize spending.
Responsibilities
Manage go-to-market strategies - owning and executing product marketing by developing product positioning and messaging. Work closely with the demand generation teams and provide marketing support at every step Product launch – drive product launch programs and work with the product management team in planning, releasing, and go-to-market Collaborate cross-functionally with sales, customer success, customers, and products to build and evangelize relevant messaging, positioning, and go-to-market strategies to drive awareness, pipeline, and revenue growth. Marketing programs - Develop various emails, webinars, and other online marketing programs for various campaigns Events – Participating in various events and organizing round tables and other events for prospect intimacy campaigns Collaborate across Functions to deliver an effective marketing strategy and meet the business objectives. Plan & lead product launches by determining scope, messaging, timing, and priorities for marketing tactics to drive product awareness and adoption. Conceptualize and Execute Demand Generation activities.
Requirements
We are looking for a highly motivated product marketing professional with 3-5 years in the B2B SaaS industry Strong business and technical acumen, problem-solving ability, and an understanding of SaaS products. Strong networking skills with the ability to build and maintain strong relationships with business, operations, and technology teams internally and externally. Excellent verbal and written communication skills, excellent presentation skills, and excellent negotiation skills. Ability to engage with senior management.
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fulltimeproduct designremote (us; ca)
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At Playground AI (”PAI”), we combine AI research and product design to invent new kinds of creative tools.
Note: We are only accepting candidates from the U.S. or Canada at this time
Over the next 10 years we plan to create a powerful AI render pipeline that allows us to edit, create, and understand pixels to accomplish challenging tasks ranging from instructing an AI to make subtle changes to images, creating entire 3D environments, and understanding context of a scene in a video. We plan to start by accomplishing difficult tasks with images first.
Our mission is to awaken the imagination within each of us.
If you join us, you’ll be an early team member in helping shape:
1. Our future company culture
2. Our engineering practices3. People that we hire4. The direction & focus of our productsWhat we're looking for:
* You will be the second full-time product designer on the team—you'll work directly with Suhail* Experienced at talking to users and willing to constantly do so without encouragement
* Willing to explore product ideas through design and animation before executing on them* Willing to throw away ideas if they're not great. Optimistic enough to keep hunting for new ones.* Excited to collaborate with everyone on the team: engineers, customer facing folks, etc—you believe inspiration can come from anywhere* You have good judgement to push the most impactful ideas forward that will make users happy* You don't believe users are our guinea pigs: we ship great products when they're ready and something we might often use ourselves.* You have good judgement of when to ship: perfect is the enemy of good* You care about details and are excited to keep pushing your workSkills & Experience
* Are an expert in either UI, UX, or visual design, but skilled in more disciplines across product design
* Have 5+ years relevant design experience at a tech, product-driven company* Familiar with tools like or similar to FigmaHere are examples of things we’ve worked on:
* Social features: commenting, uploading profile pictures, re-thinking the home page feed
* Introducing ways to explore similar images to help our users be inspired by using CLIP-based embeddings.* Re-thinking navigation components from actions users take on images to our entire site menu system* Making it easy to select many images from a user's profile to download in a single zip fileYou can read our FAQ here.
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About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $700M from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, and Bedrock—and was named one of America’s best startup employers by Forbes (#12 out of 500).
About the role
Rippling is looking for a customer-obsessed Technical Account Manager (TAM) to join our rapidly scaling Professional Employer Organization (PEO) TAM team. As part of our dedicated Account Management organization, you will work closely with our PEO customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling’s product suite. You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s PEO customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place!
What you will do
* Build long-lasting relationships by owning a book of business of PEO customers, building relationships with your key stakeholders, and building advocates by providing an above-and-beyond customer experience
* Increase adoption by driving customer adoption of key features, new product releases, and best practices* Triage critical customer issues to resolution* Ensure customers feel well supported with your sense of urgency and advocacy for their questions, issues, and escalations* Work directly with customers to understand their HR, payroll, benefits administration, and IT workflows* Master the Rippling product suite, and the nuances of our PEO offerings* Work cross-functionally with internal Rippling partners in support, product, and engineering* Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterpartsWhat you will need
* 3+ years of work experience at a SaaS company in a customer-facing role
* Preferred: Experience working at a technology-focused PEO* Stellar written and verbal communication skills* Track record of building strong customer relationships* Hunger to work extremely hard on a growing team* Flexibility with changing job duties and responsibilities* Excellent at time management, prioritizing tasks, and adapting on a day-to-day basis* Passion for training both customers and internal teams* Interest in actively working with product and engineering teams* Bonus points for experience with payroll, health insurance, HRIS, or IT",
fulltimeremote
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CareRev is a technology platform empowering healthcare professionals to take control of their careers. CareRev provides a direct line between healthcare facilities and local clinical talent, cutting out the middleman and enabling professionals to work where and when they want. Together, we’re building the local, resilient, flexible healthcare workforce of the future. CareRev serves over 32 major metropolitan areas nationwide at over 70 hospitals and health systems, and over 540 outpatient centers and skilled nursing facilities. More than 22,000 clinical professionals (and growing!) are included in CareRev’s network. For more information, visit www.carerev.com or follow us on LinkedIn.
CareRev is growing and we are excited to add a Director of Product Law to our internal legal team! You will be a thought leader on legal issues and a strategic partner to company leadership and cross-functional stakeholders. You will have expertise in general product counseling while ideally also having some background or experience in employment law. Additionally, you will bring strong business acumen, understanding of the legal landscape as well as excellent leadership, problem solving and counseling skills to help advance company velocity by advising internal stakeholders on how to navigate and manage risk.
We are innovating the healthcare industry and working to solve unique challenges each day. You’ll have more impact than you can imagine within healthcare by uniting people in care and improving lives within our local communities!
What You’ll Do:
* Spearhead counseling on general product law matters, advising executives and other cross-functional stakeholders on business strategy, risk, and various legal considerations
* Craft pragmatic solutions to legal issues and provide succinct and actionable legal advice that allows stakeholders to make sound business decisions in view of relevant legal requirements and risks* Minimize paralysis among cross-functional stakeholders as they navigate opaque regulatory issues and the unknown while innovating in an emerging technology space* Partner with Government Affairs to help positively shape the legal and regulatory landscape* Counsel on employment law issues and manage employment-related pre-litigation and litigation matters* Effectively manage outside counsel* Manage and mentor other counsel and staff as the team scales* Help to develop, implement and continually improve company and legal team processes* Assist with other areas of legal support when needed* Report to the Chief Legal OfficerWhat We’re Looking For:
* Expertise in product counseling with 10+ years of overall legal experience preferred
* This should include experience at a major law firm as well as in-house experience* Experience working on either employment classification issues or employment law issues is preferred.* Experience helping clients navigate complex or opaque regulatory environments is preferred* Impeccable written and oral communication skills and ability to communicate complex legal ideas to non-lawyers* Proven ability to balance legal risk with business priorities and realities, and to help drive product development and implementation forward* Advanced analytical ability, attention to detail, strong organizational skills, and ability to thrive in a fast-paced environment* Ability to influence at all levels, internally and externally* Aptitude for managing a team while being a team player* Experience in other areas of law such as regulatory law, privacy, corporate law, or litigation would be a plus, but is not required* Adaptability and willingness to learn new areas of law and business and assist with a variety of issues as they arise in a fast-moving startup environment* Knowledge of healthcare or health tech industries would be a plus, but is not required* Juris Doctor degree from an accredited law school and admitted to practice in at least one US state and be eligible to practice as in-house counsel in the state you reside* Role location is remote within the United States* Some travel may be required* COVID-19 vaccination requiredReasons to Consider Us:
* 100% remote company
* Comprehensive medical, dental, and vision benefits* Short term disability 100% covered by CareRev* Life insurance covered by CareRev* Fertility health and family-planning benefits* Paid parental leave* Generous paid holidays & unlimited PTO* 401K and company match* Competitive Stock Options* Employee Assistance Program* Employee discount network* Pet Insurance* Learning reimbursement program* Home office set-up equipment stipendPhysical Requirements:
* Prolonged periods of sitting and/or standing at a desk
* Prolonged periods of working on a computer* Repeating motions that may include the wrists, hands and/or fingers* Ability to lift up to 15 pounds of work equipment* Ability to set up home office to include desk and chairCareRev is committed to the full inclusion of all qualified iniduals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please discuss with your Recruiter.
We are an equal opportunity employer and will not discriminate against any employee or applicant for employment in an unlawful manner. We celebrate ersity and are committed to creating an inclusive environment for all iniduals. CareRev treats all employees and job applicants based on merit, qualifications, and competence without regard to any qualified iniduals' sex, race, color, religion, national origin, ancestry, gender (including pregnancy, breastfeeding, or related medical condition), sexual orientation, gender identity, gender expression, age, physical or mental disability, medical condition, genetic characteristic or information, marital status, military, and veteran status, or any other characteristic protected by state or federal law. CareRev also considers qualified applicants with criminal histories consistent with applicable local, state, and federal law.
If you are an applicant in California, Colorado, Washington State or New York and have compensation questions, please contact us directly. Include in the email request: your Full Name, Job Name, and the City and State in which you reside. Please allow 48 business hours for a response. All other applicants: PLEASE NOTE, this email is not for candidates to apply to jobs directly. Resumes sent via this email address are not in our Applicant Tracking System, and therefore can not be included in our recruiting process. Please Apply following the steps below.
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Updated over 2 years ago
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Executive Assistant to Chief Technology Officer - Enterprise Applications Manager
about 11 hours ago